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1,1212,69de9195a02e4440885a5541f078d897,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/69de9195a02e4440885a5541f078d897_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.95976937,0.9597693919652552,559.0,921,921,1.6475849731663685,61,4,"[CREDIT_CARD_CVV], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION]",44,False,92.005,73,7,10,55,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.09-00:04.20] IVR/System: All calls are recorded for quality and training purposes.
[00:23.45-00:26.46] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.60-00:27.90] IVR/System: Thank you for holding.
[00:28.08-00:33.83] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment.
[00:34.73-00:39.61] IVR/System: If you are calling because you have experienced water or fire damage, you've called the right place.
[00:39.75-00:47.63] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[00:47.72-00:54.51] IVR/System: If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[01:13.31-01:17.37] IVR/System: Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION].
[01:17.44-01:21.22] IVR/System: We know how hard it can be when your home has been damaged by a flood or a fire.
[01:21.35-01:25.64] IVR/System: We will be with you in just a moment to help turn your damaged house back into the home.
[01:25.67-01:26.45] IVR/System: You know.
[01:43.47-01:49.69] IVR/System: Did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room?
[01:49.86-01:53.19] IVR/System: No problem. It doesnt matter what kind of stain it is.
[01:53.33-01:56.40] IVR/System: [ORGANIZATION] [ORGANIZATION] can make your carpet look new again.
[01:56.51-02:00.42] IVR/System: Our [OCCUPATION] have been trained with the latest technologies and solutions.
[02:00.60-02:04.38] IVR/System: The cleaning process is fast drying and leaves no residue.
[02:04.53-02:09.93] IVR/System: We use hot water extractions, the same method recommended by most carpet manufacturers.
[02:10.04-02:14.61] IVR/System: In fact, many carpet brands require this treatment to maintain the carpet s warranty.
[02:14.79-02:28.50] IVR/System: A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer.
[02:47.35-02:52.44] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly.
[02:52.62-02:55.62] IVR/System: Please stay on the line and we will be happy to assist you.
[03:12.26-03:13.53] IVR/System: Thank you for holding.
[03:13.66-03:17.91] IVR/System: Your call is important to us and so is providing you the best service available.
[03:18.03-03:23.67] IVR/System: All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies.
[03:23.85-03:32.41] IVR/System: So whether it is a plate of spaghetti on the carpet or 2ft of water in the house, we'ready to tackle any problem because we know its more than just the house.
[03:32.55-03:33.63] IVR/System: It's your home.
[03:50.53-03:53.54] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:53.68-03:54.96] IVR/System: Thank you for holding.
[03:55.13-04:00.88] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[04:01.78-04:06.67] IVR/System: If you are calling because you have experienced water or fire damage, you'called the right place.
[04:06.81-04:14.71] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[04:14.81-04:21.56] IVR/System: If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[04:40.38-04:44.45] IVR/System: Thanks for holding. Your Call is important to us at [ORGANIZATION] [ORGANIZATION].
[04:44.54-04:48.28] IVR/System: We know how hard it can be when your home has been damaged by a flood or a fire.
[04:48.41-04:52.69] IVR/System: We will be with you in just a moment to help turn your damaged house back into the home.
[04:52.74-04:53.51] IVR/System: You know,
[05:07.37-05:09.11] IVR/System: on the dirty clothes about,
[05:10.52-05:16.73] IVR/System: did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room?
[05:16.88-05:20.24] IVR/System: No problem. It doesn't matter what kind of stain it is.
[05:20.38-05:23.44] IVR/System: [ORGANIZATION] [ORGANIZATION] can make your carpet look new again.
[05:23.56-05:27.48] IVR/System: Our [OCCUPATION] have been trained with the latest technologies and solutions.
[05:27.66-05:31.23] IVR/System: The cleaning process is fast drying and leaves no res.
[05:31.56-05:36.98] IVR/System: We use hot water extraction, the same method recommended by most carpet manufacturers.
[05:37.09-05:41.65] IVR/System: In fact, many carpet brands require this treatment to maintain the carpet warranty.
[05:41.83-05:55.26] IVR/System: A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchg Guard or Teflon to keep your carpet looking new for long.
[06:14.39-06:19.50] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly.
[06:19.67-06:22.65] IVR/System: Please stay on the line and we will be happy to assist you.
[06:39.31-06:40.55] IVR/System: Thank you for holding.
[06:40.67-06:44.94] IVR/System: Your call is important to us and so is providing you the best service available.
[06:45.06-06:50.71] IVR/System: All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies.
[06:50.89-06:59.43] IVR/System: So whether it is a plate of spaghetti on the carpet or 2ft of water in the house, we're ready to tackle any problem because we know it's more than just a house.
[06:59.58-07:00.69] IVR/System: It's your home.
[07:17.62-07:20.61] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[07:20.75-07:22.04] IVR/System: Thank you for holding.
[07:22.21-07:27.92] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[07:28.98-07:29.71] Unknown: You
[07:33.75-07:36.20] Agent: assist. What is the purpose of your call today?
[07:37.06-07:43.69] Customer: Yes, ma'am. I was checking to see about scheduling somebody to come.
[07:44.14-07:55.85] Customer: The insurance company referred me to you guys for coming out and checking to see if my water damage was more extensive than I could determine.
[07:56.58-07:59.69] Customer: You was supposed to come out and take some readings or something.
[08:00.80-08:02.62] Agent: Do you have a claim number, please?
[08:05.12-08:06.77] Customer: One moment. Let me get it.
[08:13.75-08:21.25] Customer: It's [NUMBER_SEQUENCE], [NUMBER_SEQUENCE].
[08:23.24-08:27.15] Agent: Thank you. Right. One moment.
[08:33.53-08:36.24] Agent: I have the office number directly here for you.
[08:37.17-08:38.03] Customer: Okay.
[08:53.03-08:55.46] Agent: Okay. Give me those last four again, please.
[08:58.72-09:01.19] Customer: Second, my page just closed.
[09:01.33-09:02.77] Customer: Let me go back there.
[09:04.32-09:07.25] Customer: The Last one is [CREDIT_CARD_CVV].
[09:11.00-09:14.08] Agent: Okay, thank you. You're welcome.
[09:14.14-09:15.17] Agent: Have a good day.
[09:15.63-09:16.28] Customer: You too. Bye.","All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you are calling because you have experienced water or fire damage, you've called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little in","All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you are calling because you have experienced water or fire damage, you've called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION]. We know how hard it can be when your home has been damaged by a flood or a fire. We will be with you in just a moment to help turn your damaged house back into the home. You know. Did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room? No problem. It doesnt matter what kind of stain it is. [ORGANIZATION] [ORGANIZATION] can make your carpet look new again. Our [OCCUPATION] have been trained with the latest technologies and solutions. The cleaning process is fast drying and leaves no residue. We use hot water extractions, the same method recommended by most carpet manufacturers. In fact, many carpet brands require this treatment to maintain the carpet s warranty. A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly. Please stay on the line and we will be happy to assist you. Thank you for holding. Your call is important to us and so is providing you the best service available. All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies. So whether it is a plate of spaghetti on the carpet or 2ft of water in the house, we'ready to tackle any problem because we know its more than just the house. It's your home. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you are calling because you have experienced water or fire damage, you'called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your Call is important to us at [ORGANIZATION] [ORGANIZATION]. We know how hard it can be when your home has been damaged by a flood or a fire. We will be with you in just a moment to help turn your damaged house back into the home. You know, on the dirty clothes about, did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room? No problem. It doesn't matter what kind of stain it is. [ORGANIZATION] [ORGANIZATION] can make your carpet look new again. Our [OCCUPATION] have been trained with the latest technologies and solutions. The cleaning process is fast drying and leaves no res. We use hot water extraction, the same method recommended by most carpet manufacturers. In fact, many carpet brands require this treatment to maintain the carpet warranty. A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchg Guard or Teflon to keep your carpet looking new for long. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly. Please stay on the line and we will be happy to assist you. Thank you for holding. Your call is important to us and so is providing you the best service available. All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies. So whether it is a plate of spaghetti on the carpet or 2ft of water in the house, we're ready to tackle any problem because we know it's more than just a house. It's your home. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. You assist. What is the purpose of your call today? Yes, ma'am. I was checking to see about scheduling somebody to come. The insurance company referred me to you guys for coming out and checking to see if my water damage was more extensive than I could determine. You was supposed to come out and take some readings or something. Do you have a claim number, please? One moment. Let me get it. It's [NUMBER_SEQUENCE], [NUMBER_SEQUENCE]. Thank you. Right. One moment. I have the office number directly here for you. Okay. Okay. Give me those last four again, please. Second, my page just closed. Let me go back there. The Last one is [CREDIT_CARD_CVV]. Okay, thank you. You're welcome. Have a good day. You too. Bye."
2,2856,d7b316b2034f416088a6e5eca39670a9,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/d7b316b2034f416088a6e5eca39670a9_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9575954,0.9575954288816504,563.0,921,921,1.6358792184724689,54,6,"[DURATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,91.853,81,30,24,27,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.09-00:04.20] IVR/System: All calls are recorded for quality and training purposes.
[00:23.45-00:26.49] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.63-00:27.92] IVR/System: Thank you for holding.
[00:28.09-00:33.78] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment.
[00:34.69-00:39.61] IVR/System: If you were calling because you have experienced water or fire damage, you've called the right place.
[00:39.75-00:47.63] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[00:47.72-00:54.47] IVR/System: If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[01:13.31-01:17.37] IVR/System: Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION].
[01:17.44-01:21.22] IVR/System: We know how hard it can be when your home has been damaged by a flood or a fire.
[01:21.35-01:25.64] IVR/System: We will be with you in just a moment to help turn your damaged house back into the home.
[01:25.67-01:26.45] IVR/System: You know,
[01:43.47-01:49.69] Customer: did you spill a glass of red wine on the carpet or did a troop of muddy [OCCUPATION] [OCCUPATION] camp in the living room?
[01:49.86-01:53.19] Agent: No problem. It doesn't matter what kind of stain it is.
[01:53.33-01:56.42] Agent: [ORGANIZATION] [ORGANIZATION] can make your carpet look new again.
[01:56.55-02:00.42] Agent: Our [OCCUPATION] have been trained with the latest technologies and solutions.
[02:00.60-02:04.38] Agent: The cleaning process is fast drying and leaves no residue.
[02:04.53-02:09.93] Agent: We use hot water extraction, the same method recommended by most carpet manufacturers.
[02:10.04-02:14.61] Agent: In fact, many carpet brands require this treatment to maintain the carpet warranty.
[02:14.79-02:28.50] IVR/System: A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer.
[02:47.35-02:52.44] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly.
[02:52.62-02:55.66] IVR/System: Please stay on the line and we will be happy to assist you.
[03:12.66-03:13.93] IVR/System: Thank you for holding.
[03:14.06-03:18.72] IVR/System: Your call is important to us and so is providing you the best service available.
[03:18.83-03:24.47] IVR/System: All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies.
[03:24.65-03:33.21] IVR/System: So whether it is a plate of spaghetti on the carpet or 2ft of water in the house, we're ready to tackle any problem because we know more than just a house.
[03:33.37-03:34.47] IVR/System: It's your home.
[03:52.12-03:55.12] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:55.26-03:56.55] IVR/System: Thank you for holding.
[03:56.72-04:02.47] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[04:03.37-04:08.25] IVR/System: If you were calling because you have experienced water or fire damage, you've called the right place.
[04:08.39-04:16.27] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[04:16.36-04:23.11] IVR/System: If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[04:34.31-04:37.96] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to better assist you.
[04:38.02-04:40.10] IVR/System: What is the purpose of your call today?
[04:43.19-04:45.45] Customer: [ORGANIZATION] told me that
[04:47.27-05:06.27] Customer: [ORGANIZATION] would come out and because I have my basement flooded, and she said I would have emergency service today and that someone from [ORGANIZATION] would be calling me shortly, and no one has called me as yet.
[05:08.54-05:10.60] Agent: And do you have your claim number?
[05:12.33-05:22.68] Customer: Yes, it's [NUMBER_SEQUENCE].
[05:25.27-05:26.21] Agent: Thank you.
[05:32.00-05:32.77] Agent: Yes.
[05:34.88-05:38.21] Agent: Right. For Ms. [PERSON_NAME] [PERSON_NAME].
[05:39.83-05:40.62] Agent: Yes.
[05:42.31-05:43.74] Agent: Let me see here.
[05:49.65-05:50.99] Customer: I took my computer.
[05:51.06-05:53.51] Agent: Just a moment. I do apologize.
[05:55.10-05:56.24] Customer: That's okay.
[06:01.10-06:03.24] Agent: Right. It looks like here
[06:04.69-06:08.48] Agent: the office did try to reach out to you, but it didn't go through.
[06:08.65-06:11.25] Agent: I can give you that local office phone number.
[06:11.27-06:12.89] Customer: That's. No one called me.
[06:12.94-06:14.04] Customer: I've been here.
[06:15.36-06:18.18] Customer: No, no one tried to call me.
[06:22.04-06:28.45] Customer: I've been here, sitting by my phone with both my phones since I talked to [ORGANIZATION].
[06:30.15-06:32.10] Customer: No one left me a message.
[06:33.44-06:45.18] Customer: So I don't know what's going on, but [ORGANIZATION] told me they chose [ORGANIZATION] because they said they could provide emergency service and that someone would come today.
[06:49.75-06:53.77] Customer: So when you say they tried to reach out to me, I don't know what that means.
[06:57.71-07:01.49] Agent: I'm just seeing here that it says they tried to call you, but it didn't.
[07:01.52-07:03.38] Agent: The call did not go through.
[07:06.00-07:09.25] Agent: What number are you showing they tried to call me on?
[07:18.33-07:24.31] Customer: Yes, that's myself. And there's nothing wrong with my phone?
[07:27.33-07:28.33] Agent: I'm not sure, ma'am.
[07:28.35-07:30.51] Agent: I'm just seeing what they put in the notes.
[07:31.45-07:33.26] Customer: Okay, so what do I do now?
[07:33.32-07:36.60] Customer: They told me I would have emergency service today.
[07:37.24-07:41.81] Customer: Are you telling me that they cannot provide emergency service for me today?
[07:42.88-07:51.77] Agent: They can. I can give you their local office phone number and they would be able to get you set up with the emergency service.
[07:53.12-07:54.57] Agent: Okay, now, is that
[07:59.27-08:00.01] Customer: [PHONE_NUMBER]?
[08:01.27-08:02.45] Agent: Yes, ma'am.
[08:04.06-08:07.63] Customer: Okay, because I already have that number.
[08:08.21-08:15.24] Customer: I was told that was their local number, but when I called that number, no one answered.
[08:18.81-08:21.39] Agent: Yes, that is their local number.
[08:26.18-08:29.07] Customer: So are they there around the clock?
[08:30.68-08:33.62] Agent: Yes, ma'am. They do have [DURATION] [DURATION] service.
[08:35.43-08:45.98] Customer: Okay. Because I did call them and because [ORGANIZATION] gave me that number also, and nobody answered.
[08:46.96-08:50.65] Agent: So are you saying I should try to get in touch with them again?
[08:52.60-09:00.40] Agent: Yes, ma'am. If you reach out to that number again, they should be available and able to set you up with that emergency service.
[09:02.07-09:03.85] Customer: Okay, I'll try again.
[09:08.26-09:10.88] Agent: Is there anything else I can help you with today?
[09:11.26-09:15.45] Customer: No. No. Thank you.
[09:16.26-09:17.90] Agent: You're welcome. Have a great day.","All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you were calling because you have experienced water or fire damage, you've called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little i","All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you were calling because you have experienced water or fire damage, you've called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION]. We know how hard it can be when your home has been damaged by a flood or a fire. We will be with you in just a moment to help turn your damaged house back into the home. You know, did you spill a glass of red wine on the carpet or did a troop of muddy [OCCUPATION] [OCCUPATION] camp in the living room? No problem. It doesn't matter what kind of stain it is. [ORGANIZATION] [ORGANIZATION] can make your carpet look new again. Our [OCCUPATION] have been trained with the latest technologies and solutions. The cleaning process is fast drying and leaves no residue. We use hot water extraction, the same method recommended by most carpet manufacturers. In fact, many carpet brands require this treatment to maintain the carpet warranty. A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly. Please stay on the line and we will be happy to assist you. Thank you for holding. Your call is important to us and so is providing you the best service available. All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies. So whether it is a plate of spaghetti on the carpet or 2ft of water in the house, we're ready to tackle any problem because we know more than just a house. It's your home. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you were calling because you have experienced water or fire damage, you've called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to better assist you. What is the purpose of your call today? [ORGANIZATION] told me that [ORGANIZATION] would come out and because I have my basement flooded, and she said I would have emergency service today and that someone from [ORGANIZATION] would be calling me shortly, and no one has called me as yet. And do you have your claim number? Yes, it's [NUMBER_SEQUENCE]. Thank you. Yes. Right. For Ms. [PERSON_NAME] [PERSON_NAME]. Yes. Let me see here. I took my computer. Just a moment. I do apologize. That's okay. Right. It looks like here the office did try to reach out to you, but it didn't go through. I can give you that local office phone number. That's. No one called me. I've been here. No, no one tried to call me. I've been here, sitting by my phone with both my phones since I talked to [ORGANIZATION]. No one left me a message. So I don't know what's going on, but [ORGANIZATION] told me they chose [ORGANIZATION] because they said they could provide emergency service and that someone would come today. So when you say they tried to reach out to me, I don't know what that means. I'm just seeing here that it says they tried to call you, but it didn't. The call did not go through. What number are you showing they tried to call me on? Yes, that's myself. And there's nothing wrong with my phone? I'm not sure, ma'am. I'm just seeing what they put in the notes. Okay, so what do I do now? They told me I would have emergency service today. Are you telling me that they cannot provide emergency service for me today? They can. I can give you their local office phone number and they would be able to get you set up with the emergency service. Okay, now, is that [PHONE_NUMBER]? Yes, ma'am. Okay, because I already have that number. I was told that was their local number, but when I called that number, no one answered. Yes, that is their local number. So are they there around the clock? Yes, ma'am. They do have [DURATION] [DURATION] service. Okay. Because I did call them and because [ORGANIZATION] gave me that number also, and nobody answered. So are you saying I should try to get in touch with them again? Yes, ma'am. If you reach out to that number again, they should be available and able to set you up with that emergency service. Okay, I'll try again. Is there anything else I can help you with today? No. No. Thank you. You're welcome. Have a great day."
3,714,3a34cd68264f41cb8296ffc150a5674d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/3a34cd68264f41cb8296ffc150a5674d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9555759,0.9555759003051881,514.0,983,983,1.9124513618677044,73,5,"[DATE_INTERVAL], [DURATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,91.853,84,70,13,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.21-00:02.79] IVR/System: One for windshield replacement or two for chip repair.
[00:19.61-00:22.91] Customer: [OCCUPATION] [OCCUPATION] [OCCUPATION], [PERSON_NAME], [PERSON_NAME] here.
[00:23.25-00:33.53] Customer: See, I've got a [DATE_INTERVAL] [ORGANIZATION] Avalon with a windshield that's got a crack that's starting to get bigger and bigger all the time.
[00:34.48-00:36.12] Customer: I need it replaced.
[00:36.27-00:44.22] Customer: Do you have such a windshield and do you do the automatic or the advanced system calibrations and all that kind of stuff?
[00:44.63-00:47.81] Agent: We do. Let's see.
[00:48.63-00:51.90] Agent: We just did one I think on an Avalon.
[00:51.95-00:54.73] Agent: I don't know if it was a [DATE_INTERVAL] or [DATE_INTERVAL], but
[00:56.80-01:04.14] Agent: let me make sure that we can get the windshield and you want to hold for a minute?
[01:04.23-01:05.61] Customer: Sure. Ok.
[01:08.16-01:10.73] Agent: The choice is clear for windshield replacement.
[01:10.88-01:14.03] Agent: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[01:14.16-01:21.58] Agent: We only recommend original equipment quality crash tested windshields and use the same adhesives Car makers do only.
[01:21.61-01:27.59] Agent: [OCCUPATION] [OCCUPATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[01:28.38-01:29.95] Agent: Don't put your safety at risk.
[01:30.02-01:31.87] Agent: Get the best guarantee in the business.
[01:31.98-01:34.56] Agent: Some exclusions apply. Ask for details.
[01:41.33-01:45.17] Agent: Your windshield does more than keep out wind and rain during an accident.
[01:45.22-01:51.46] Agent: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[01:51.59-01:56.89] Agent: For your next windshield, help protect everyone in your car, call the [OCCUPATION] [OCCUPATION] [ORGANIZATION].
[02:04.19-02:08.91] Agent: We recommend OEM quality glass and the same adhesives the car makers use.
[02:09.05-02:16.09] Agent: Only [ORGANIZATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[02:16.43-02:17.99] Agent: Fast and friendly service.
[02:18.09-02:20.12] Agent: We even handle your insurance claim.
[02:38.71-02:44.41] Agent: We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers.
[02:44.72-02:50.03] Agent: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION].
[02:50.32-02:58.00] Agent: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[02:58.18-03:04.94] Agent: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service.
[03:05.37-03:10.53] Agent: During this time, we have evolved to provide a more reduced contact experience when interacting with us.
[03:10.69-03:17.70] Agent: We will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[03:17.77-03:22.47] Agent: We can create your invoice for service electronically and accept payment via the phone.
[03:23.69-03:30.91] Agent: Whether it's a repair on a hatchback, an RV windshield or your prize classic vehicle, [ORGANIZATION] [ORGANIZATION] is here to serve you.
[03:59.44-04:02.01] Agent: The choice is clear for windshield replacement.
[04:02.16-04:05.33] Agent: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[04:05.46-04:12.87] Agent: We only recommend original equipment quality crash tested windshields and use the same adhesives Carma makers do only.
[04:12.91-04:18.88] Agent: [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[04:19.67-04:21.24] Agent: Don't put your safety at risk.
[04:21.31-04:23.16] Agent: Get the best guarantee in the business.
[04:23.27-04:25.85] Agent: Some exclusions apply. Ask for details.
[04:32.61-04:36.49] Agent: Your windshield does more than keep out wind and rain during an accident.
[04:36.52-04:42.75] Agent: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[04:42.88-04:46.04] Agent: For your next windshield, help protect everyone in your car.
[04:46.14-04:48.23] Agent: Call the [OCCUPATION] [OCCUPATION] [OCCUPATION].
[04:55.49-05:00.20] Agent: We recommend OEM qual quality glass and the same adhesives the car makers use.
[05:00.34-05:07.38] Agent: Only [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[05:07.73-05:09.29] Agent: Fast and friendly service.
[05:09.39-05:11.11] Agent: We even handle your insurance.
[05:11.40-05:16.06] Agent: Okay. [PERSON_NAME]. Does the vehicle have a heads up display on it?
[05:17.12-05:25.28] Agent: Heads up display? That's where the SP speeder isn'shown on the windshield.
[05:25.35-05:26.44] Customer: Yep. Yep.
[05:29.50-05:32.11] Agent: All right. One more second here.
[05:32.25-05:32.93] Customer: Sure.
[05:34.55-05:37.12] Agent: The choice is clear for windshield replacement.
[05:37.27-05:40.43] Agent: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[05:40.55-05:47.05] Agent: We only recommend original equipment quality, crash tested windshields and use the same adhesives Carma makers do.
[05:47.62-05:54.01] Agent: Only [ORGANIZATION] [OCCUPATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[05:54.80-05:56.37] Agent: Don't put your safety at risk.
[05:56.44-05:58.25] Agent: Get the best guarantee in the business.
[05:58.36-06:00.94] Agent: Some exclusions apply. Ask for details.
[06:07.75-06:11.60] Agent: Your windshield does more than keep out wind and rain during an accident.
[06:11.63-06:17.87] Agent: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[06:18.00-06:21.16] Agent: For your next windshield, help protect everyone in your car.
[06:21.26-06:23.31] Agent: Call the [OCCUPATION] [OCCUPATION] [OCCUPATION].
[06:30.61-06:35.30] Agent: We recommend OEM quality glass and the same adhesives the car makers use.
[06:35.45-06:42.50] Agent: Only [ORGANIZATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[06:42.81-06:44.39] Agent: Fast and friendly service.
[06:44.49-06:46.54] Agent: We even handle your insurance claim.
[07:05.12-07:10.81] Agent: We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers.
[07:11.12-07:16.43] Agent: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION].
[07:16.73-07:24.40] Agent: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[07:24.58-07:31.35] Agent: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service.
[07:31.76-07:36.93] Agent: During this time, we have evolved to provide a more reduced contact experience when interacting with us.
[07:37.08-07:44.10] Agent: We will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[07:44.17-07:48.87] Agent: We can create your invoice for service electronically and accept payment via the phone
[07:50.08-07:51.43] Agent: whether it's a repair.
[07:52.29-07:54.44] Customer: Ro. Can I give you a call back here shortly?
[07:54.49-07:58.31] Agent: I'm going to check a couple places here to make sure it's available.
[07:59.29-08:00.02] Customer: Sure.
[08:13.24-08:14.83] Customer: The cars got everything on it.
[08:14.85-08:15.94] Customer: I mean, all the.
[08:16.39-08:17.13] Customer: The
[08:19.00-08:22.91] Customer: radar and the lanes change and all that stuff on it.
[08:23.05-08:29.11] Agent: Right. Okay. Well, let me do just a little check in here, and I'll give you a call back.
[08:29.21-08:31.39] Agent: Okay? Okay. Yep. Bye.","One for windshield replacement or two for chip repair. [OCCUPATION] [OCCUPATION] [OCCUPATION], [PERSON_NAME], [PERSON_NAME] here. See, I've got a [DATE_INTERVAL] [ORGANIZATION] Avalon with a windshield that's got a crack that's starting to get bigger and bigger all the time. I need it replaced. Do you have such a windshield and do you do the automatic or the advanced system calibrations and all that kind of stuff? We do. Let's see. We just did one I think on an Avalon. I don't know if it was a [","One for windshield replacement or two for chip repair. [OCCUPATION] [OCCUPATION] [OCCUPATION], [PERSON_NAME], [PERSON_NAME] here. See, I've got a [DATE_INTERVAL] [ORGANIZATION] Avalon with a windshield that's got a crack that's starting to get bigger and bigger all the time. I need it replaced. Do you have such a windshield and do you do the automatic or the advanced system calibrations and all that kind of stuff? We do. Let's see. We just did one I think on an Avalon. I don't know if it was a [DATE_INTERVAL] or [DATE_INTERVAL], but let me make sure that we can get the windshield and you want to hold for a minute? Sure. Ok. The choice is clear for windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality crash tested windshields and use the same adhesives Car makers do only. [OCCUPATION] [OCCUPATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car, call the [OCCUPATION] [OCCUPATION] [ORGANIZATION]. We recommend OEM quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim. We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service. During this time, we have evolved to provide a more reduced contact experience when interacting with us. We will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair on a hatchback, an RV windshield or your prize classic vehicle, [ORGANIZATION] [ORGANIZATION] is here to serve you. The choice is clear for windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality crash tested windshields and use the same adhesives Carma makers do only. [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call the [OCCUPATION] [OCCUPATION] [OCCUPATION]. We recommend OEM qual quality glass and the same adhesives the car makers use. Only [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance. Okay. [PERSON_NAME]. Does the vehicle have a heads up display on it? Heads up display? That's where the SP speeder isn'shown on the windshield. Yep. Yep. All right. One more second here. Sure. The choice is clear for windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives Carma makers do. Only [ORGANIZATION] [OCCUPATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call the [OCCUPATION] [OCCUPATION] [OCCUPATION]. We recommend OEM quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim. We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service. During this time, we have evolved to provide a more reduced contact experience when interacting with us. We will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone whether it's a repair. Ro. Can I give you a call back here shortly? I'm going to check a couple places here to make sure it's available. Sure. The cars got everything on it. I mean, all the. The radar and the lanes change and all that stuff on it. Right. Okay. Well, let me do just a little check in here, and I'll give you a call back. Okay? Okay. Yep. Bye."
4,584,2d0a8b06f3a248cf9cf3d95664e84690,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/2d0a8b06f3a248cf9cf3d95664e84690_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.95288974,0.9528897620228062,1059.0,2017,2017,1.9046270066100095,126,6,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,91.702,173,48,51,71,3,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.14-00:04.24] IVR/System: All calls are recorded for quality and training purposes.
[00:23.98-00:27.52] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:27.67-00:30.32] IVR/System: Your [OCCUPATION] is currently assisting another caller.
[00:30.43-00:33.12] IVR/System: Please stay the line and we will be happy to assist you.
[00:34.91-00:37.91] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:38.05-00:39.35] IVR/System: Thank you for holding.
[00:39.53-00:45.24] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[00:46.15-00:51.06] IVR/System: If you were calling because you have experienced water or fire damage, you'called the right place.
[00:51.20-00:59.08] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[00:59.18-01:05.94] IVR/System: If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[01:24.75-01:27.59] IVR/System: Thanks for holding. Your call is important to us.
[01:27.69-01:32.65] IVR/System: At [ORGANIZATION] [ORGANIZATION], we know how hard it can be when your home has been damaged by a flood or a fire.
[01:32.78-01:37.11] IVR/System: We will be with you in just a moment to help turn your damaged house back into the home.
[01:37.14-01:37.89] Agent: You know
[01:45.58-01:49.04] IVR/System: [ORGANIZATION] [ORGANIZATION], a neighborly company to better assist you.
[01:49.07-01:51.08] IVR/System: What is the purpose of your call today?
[01:51.64-01:53.80] Customer: I'm calling for the second time today.
[01:53.90-02:00.41] Customer: I haven't received a phone call or an inquiry from anybody on my water claim, my water damage claim.
[02:00.44-02:02.11] Customer: I had this damaged this morning.
[02:04.36-02:05.22] Customer: Okay,
[02:09.72-02:10.99] Customer: and are
[02:13.16-02:14.91] Customer: you going through your insurance?
[02:15.37-02:16.10] Customer: Yes.
[02:19.78-02:25.81] Customer: ###ate, and I have a confirmation that [ORGANIZATION] was contacted and I haven't heard anything from you.
[02:27.62-02:29.14] Agent: All right, well, one moment now.
[02:29.16-02:32.42] Agent: I'm going to transfer you, if you wouldn't mind holding a moment.
[02:32.60-02:33.44] Customer: Okay.
[02:44.91-02:51.10] Agent: Did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room?
[02:51.26-02:54.59] Agent: No problem. It doesn't matter what kind of stain it is.
[02:54.73-02:57.82] Agent: [ORGANIZATION] [ORGANIZATION] can make your carpet look new again.
[02:57.94-03:01.86] Agent: Our [OCCUPATION] have been trained with the latest technologies and solutions.
[03:02.04-03:05.80] Agent: The cleaning process is fast drying and leaves no residue.
[03:05.95-03:11.35] Agent: We use hot water extraction, the same method recommended by most carpet manufacturers.
[03:11.47-03:16.02] Agent: In fact, many carpet brands require this treatment to maintain the carpet warranty.
[03:16.19-03:29.90] Agent: A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer.
[03:47.53-03:53.86] Agent: [PERSON_NAME] [PERSON_NAME]. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly.
[03:54.04-03:57.07] Agent: Please stay on the line and we will be happy to assist you.
[04:13.68-04:14.94] IVR/System: Thank you for holding.
[04:15.07-04:19.33] IVR/System: Your call is important to us and so is providing you the best service available.
[04:19.44-04:25.08] IVR/System: All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies.
[04:25.26-04:29.69] IVR/System: So whether it is a plate of spaghetti on the carpet or Two feet of water in the house.
[04:29.85-04:33.79] IVR/System: We're ready to tackle any problem because we know it's more than just a house.
[04:33.94-04:35.07] IVR/System: It's your home.
[04:51.94-04:54.94] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[04:55.08-04:56.38] IVR/System: Thank you for holding.
[04:56.56-05:02.27] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[05:03.18-05:08.06] IVR/System: If you are calling because you have experienced water or fire damage, you've called the right place.
[05:08.20-05:16.12] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[05:16.21-05:22.95] IVR/System: If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[05:41.80-05:45.85] IVR/System: Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION].
[05:45.92-05:49.68] IVR/System: We know how hard it can be when your home has been damaged by a flood or a fire.
[05:49.80-05:54.96] IVR/System: We will be with you in just a moment to help turn your damaged house back into the home you know.
[06:11.94-06:18.21] IVR/System: Did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room?
[06:18.35-06:21.65] IVR/System: No problem. It doesn't matter what kind of stain it is.
[06:21.79-06:24.88] IVR/System: [ORGANIZATION] [ORGANIZATION] can make your carpet look new again.
[06:25.00-06:28.92] IVR/System: Our [OCCUPATION] have been trained with the latest technologies and solutions.
[06:29.10-06:32.84] IVR/System: The cleaning process is fast drying and leaves no residue.
[06:32.98-06:38.40] IVR/System: We use hot water extraction, the same method recommended by most carpet manufacturers.
[06:38.52-06:43.06] IVR/System: In fact, many carpet brands require this treatment to maintain the carpet warranty.
[06:43.25-06:56.96] IVR/System: A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer.
[07:15.81-07:20.94] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly.
[07:21.12-07:24.12] IVR/System: Please stay on the line and we will be happy to assist you.
[07:40.75-07:41.98] IVR/System: Thank you for holding.
[07:42.11-07:46.37] IVR/System: Your call is important to us and so is providing you the best service available.
[07:46.48-07:52.15] IVR/System: All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies.
[07:52.33-08:00.86] IVR/System: So whether it is a plate of spaghetti on the carpet or 2ft of water in the house, were ready to tackle any problem because we know its more than just a house.
[08:01.01-08:02.11] IVR/System: It's your home.
[08:19.00-08:22.04] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[08:22.18-08:23.47] IVR/System: Thank you for holding.
[08:23.64-08:29.37] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[08:30.26-08:35.15] IVR/System: If you are calling because you have experienced water or fire damage, you'called the right place.
[08:35.29-08:43.21] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[08:43.30-08:50.04] IVR/System: If it's a covered loss [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[09:08.88-09:12.94] IVR/System: Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION].
[09:13.01-09:16.75] IVR/System: We know how hard it can be when your home has been damaged by a flood or a fire.
[09:16.88-09:21.24] IVR/System: We will be with you in just a moment to help turn your damaged house back into the home.
[09:21.27-09:25.89] IVR/System: You know, [ORGANIZATION] [ORGANIZATION] and neighborly company to better assist you.
[09:25.92-09:28.01] IVR/System: What is the purpose of your call today?
[09:28.39-09:31.25] Customer: I have a water problem in my house.
[09:31.32-09:37.77] Customer: I was giving your contact information by [ORGANIZATION] and I need somebody to get out here and take a look at this immediately.
[09:38.39-09:39.53] Agent: Yes, ma'am.
[09:40.88-09:45.23] Agent: I'm going to transfer you to the department that can help you get a [OCCUPATION] out.
[09:45.35-09:48.12] Agent: If you don't mind waiting on hold for just a second.
[09:48.31-09:49.71] Customer: All right. Don't lose me.
[09:49.75-09:51.57] Customer: Do you want my phone number in case?
[09:52.75-09:53.80] Agent: Yes, ma'am.
[10:02.11-10:02.85] Customer: [PHONE_NUMBER]
[10:06.07-10:06.80] Customer: [PHONE_NUMBER].
[10:09.50-10:12.66] Customer: Thank you. Please transfer me now.
[10:13.57-10:15.38] Agent: Yes, ma'am. Thank you.
[10:26.49-10:28.87] IVR/System: Good for quality and training purposes.
[10:48.11-10:51.11] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:51.25-10:52.55] IVR/System: Thank you for holding.
[10:52.73-10:58.49] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[10:59.35-11:04.24] IVR/System: If you were calling because you have experienced water or fire damage, youve called the right place.
[11:04.38-11:12.28] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[11:12.38-11:19.13] IVR/System: If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[11:37.95-11:42.02] IVR/System: Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION].
[11:42.11-11:45.87] IVR/System: We know how hard it can be when your home has been damaged by a flood or a fire.
[11:46.01-11:50.30] IVR/System: We will be with you in just a moment to help turn your damaged house back into the home.
[11:50.35-11:51.12] Customer: You know,
[12:08.12-12:14.33] Agent: did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room?
[12:14.49-12:17.81] Agent: No problem. It doesnt matter what kind of stain it is.
[12:17.95-12:21.11] Agent: [ORGANIZATION] [ORGANIZATION] can make your carpet look new again.
[12:21.25-12:25.06] Agent: Our [OCCUPATION] have been trained with the latest technologies and solutions.
[12:25.24-12:29.02] Agent: The cleaning process is fast drying and leaves no residue.
[12:29.16-12:34.59] Agent: We use hot water extraction, the same method recommended by most carpet manufacturers.
[12:34.71-12:39.27] Agent: In fact, many carpet brands require this treatment to maintain the carpet warranty.
[12:39.45-12:53.14] Agent: A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services including maintenance packages and the application of a special coating such as Scotch Guard or Teflon to keep your carpet looking new for longer.
[13:12.00-13:17.11] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly.
[13:17.29-13:20.28] IVR/System: Please stay on the line and we will be happy to Assist you.
[13:36.90-13:38.28] IVR/System: Thank you for holding
[13:39.76-13:42.37] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to better assist you.
[13:42.40-13:44.14] IVR/System: What's the purpose of your call today?
[13:44.92-13:50.14] Customer: I've had an accident here in the house, and we have a little bit of a flood that went on,
[13:51.85-13:56.85] Customer: and so I've called [ORGANIZATION] and they told me that they put in a claim.
[13:56.88-14:01.90] Customer: And I see the claim has been put in through [ORGANIZATION] for you guys to come out here.
[14:02.45-14:04.11] Customer: What happened was we had a.
[14:04.24-14:07.47] Customer: On the [LOCATION] [LOCATION] where my bedroom is.
[14:08.25-14:15.14] Customer: I had. I was getting dressed this morning, and I went to turn on the water, and there was no water coming out.
[14:15.68-14:23.22] Customer: And so I actually left that bathroom and I went down to my kitchen to see if it was still the same thing, and sure enough, there was no water there.
[14:23.37-14:29.07] Customer: And I look out my front window and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] was working on the water outside.
[14:29.37-14:30.11] Unknown: If
[14:32.18-14:33.99] Agent: I'm not one of the [OCCUPATION], ma'am.
[14:34.05-14:40.53] Agent: And my department literally only handles processing insurance claims and assigning them to local offices.
[14:40.66-14:42.74] Agent: Do you have your claim number ready?
[14:42.80-14:43.80] Unknown: So I.
[14:45.26-14:45.99] Unknown: Who would be helping?
[14:46.02-14:46.92] Customer: Yeah, here it is.
[14:47.42-14:48.52] Customer: It's [PERSON_NAME].
[14:57.88-14:58.62] Agent: Right,
[15:00.12-15:00.99] Agent: perfect.
[15:03.80-15:06.66] Agent: Is [PERSON_NAME] [PERSON_NAME]? Yes, it is.
[15:08.25-15:12.07] Agent: Thank you, ma'am. So I have a local office phone number to provide you.
[15:12.37-15:15.90] Agent: You'll be able to contact them and they'll be able to discuss your service.
[15:16.88-15:19.93] Customer: Wonderful. Why can't somebody tell me this before?
[15:20.03-15:21.27] Agent: Okay, it's been [DURATION].
[15:21.36-15:22.33] Customer: Okay, what's the number?
[15:22.39-15:25.37] Agent: I'm pretty sure. I'm pretty sure we tried to call you, ma'am.
[15:25.40-15:28.00] Agent: We always try to call when we get the claims.
[15:28.06-15:29.41] Agent: The number we have on ph.
[15:31.96-15:36.46] Customer: This phone has been in my pocket ever since I called.
[15:36.75-15:38.70] Agent: Okay, let me have the number.
[15:40.43-15:41.58] Agent: Let me have the number.
[15:51.34-15:56.48] Customer: And by the way, my phone has been in my pocket ever since I.
[15:57.86-16:00.08] Customer: Nobody called me. I called you twice.
[16:00.17-16:04.36] Agent: Can I read off the number they have listed for you, please, so I can make sure that it's right?
[16:04.65-16:05.48] Customer: Okay.
[16:09.98-16:13.60] Customer: [PHONE_NUMBER], [PHONE_NUMBER]. Talking to you right on that phone right now.
[16:15.32-16:23.67] Customer: Oh, okayeah. Well, I'm concerned here because we are supposed to be making courtesy calls the moment we get your claim, right?
[16:23.75-16:26.74] Customer: Nobody did. And then this is the second time I've called.
[16:28.75-16:32.89] Agent: Okay. Oh, interesting. And nobody gave you the information for the local office either?
[16:33.24-16:35.43] Customer: No, I spoke to the.
[16:35.48-16:36.18] Customer: I spoke to the.
[16:36.23-16:39.34] Customer: The. I spoke to the answering service.
[16:40.77-16:41.98] Customer: She couldn't get anybody.
[16:42.01-16:43.91] Customer: There wasn't anybody in the office.
[16:44.10-16:45.87] Customer: She was going to forward this through.
[16:45.98-16:47.38] Customer: I have heard from Knowing.
[16:47.41-16:50.08] Customer: I called again and I finally got through to you.
[16:51.65-16:52.48] Agent: Okay,
[16:55.58-16:57.04] Customer: Interesting. No, I'm just.
[16:57.09-16:58.88] Customer: I'm concerned myself because.
[16:59.65-17:02.59] Customer: Yeah. Okay, so what do I do now?
[17:02.62-17:03.41] Customer: Can you transfer me?
[17:03.43-17:04.88] Customer: Do I have to call this number?
[17:05.87-17:07.35] Agent: No, you would have to call them, ma'am.
[17:07.37-17:10.77] Agent: I'm not at liberty to [OCCUPATION], unfortunately, in my department.
[17:11.35-17:15.01] Agent: All right, so you have it, but you have it onry recordusion?
[17:15.99-17:24.95] Agent: Yeahkay, I do. That's the location that's going to be helping you is the [LOCATION], [ORGANIZATION] [ORGANIZATION] location, since that's the area that your home that needs.
[17:25.01-17:30.55] Customer: All right, let me call them because this water is sitting on the floor and I got to get talk to somebody and you start working on this.
[17:30.59-17:33.15] Customer: Okay. All right, thank you very much.
[17:33.34-17:35.89] Agent: Reste you by. Bye.",All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we will be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you were calling because you have,"All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we will be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you were calling because you have experienced water or fire damage, you'called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your call is important to us. At [ORGANIZATION] [ORGANIZATION], we know how hard it can be when your home has been damaged by a flood or a fire. We will be with you in just a moment to help turn your damaged house back into the home. You know [ORGANIZATION] [ORGANIZATION], a neighborly company to better assist you. What is the purpose of your call today? I'm calling for the second time today. I haven't received a phone call or an inquiry from anybody on my water claim, my water damage claim. I had this damaged this morning. Okay, and are you going through your insurance? Yes. ###ate, and I have a confirmation that [ORGANIZATION] was contacted and I haven't heard anything from you. All right, well, one moment now. I'm going to transfer you, if you wouldn't mind holding a moment. Okay. Did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room? No problem. It doesn't matter what kind of stain it is. [ORGANIZATION] [ORGANIZATION] can make your carpet look new again. Our [OCCUPATION] have been trained with the latest technologies and solutions. The cleaning process is fast drying and leaves no residue. We use hot water extraction, the same method recommended by most carpet manufacturers. In fact, many carpet brands require this treatment to maintain the carpet warranty. A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer. [PERSON_NAME] [PERSON_NAME]. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly. Please stay on the line and we will be happy to assist you. Thank you for holding. Your call is important to us and so is providing you the best service available. All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies. So whether it is a plate of spaghetti on the carpet or Two feet of water in the house. We're ready to tackle any problem because we know it's more than just a house. It's your home. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you are calling because you have experienced water or fire damage, you've called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION]. We know how hard it can be when your home has been damaged by a flood or a fire. We will be with you in just a moment to help turn your damaged house back into the home you know. Did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room? No problem. It doesn't matter what kind of stain it is. [ORGANIZATION] [ORGANIZATION] can make your carpet look new again. Our [OCCUPATION] have been trained with the latest technologies and solutions. The cleaning process is fast drying and leaves no residue. We use hot water extraction, the same method recommended by most carpet manufacturers. In fact, many carpet brands require this treatment to maintain the carpet warranty. A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly. Please stay on the line and we will be happy to assist you. Thank you for holding. Your call is important to us and so is providing you the best service available. All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restoration technologies. So whether it is a plate of spaghetti on the carpet or 2ft of water in the house, were ready to tackle any problem because we know its more than just a house. It's your home. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you are calling because you have experienced water or fire damage, you'called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's a covered loss [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION]. We know how hard it can be when your home has been damaged by a flood or a fire. We will be with you in just a moment to help turn your damaged house back into the home. You know, [ORGANIZATION] [ORGANIZATION] and neighborly company to better assist you. What is the purpose of your call today? I have a water problem in my house. I was giving your contact information by [ORGANIZATION] and I need somebody to get out here and take a look at this immediately. Yes, ma'am. I'm going to transfer you to the department that can help you get a [OCCUPATION] out. If you don't mind waiting on hold for just a second. All right. Don't lose me. Do you want my phone number in case? Yes, ma'am. [PHONE_NUMBER] [PHONE_NUMBER]. Thank you. Please transfer me now. Yes, ma'am. Thank you. Good for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you were calling because you have experienced water or fire damage, youve called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION]. We know how hard it can be when your home has been damaged by a flood or a fire. We will be with you in just a moment to help turn your damaged house back into the home. You know, did you spill a glass of red wine on the carpet or did a troop of muddy [ORGANIZATION] [ORGANIZATION] camp in the living room? No problem. It doesnt matter what kind of stain it is. [ORGANIZATION] [ORGANIZATION] can make your carpet look new again. Our [OCCUPATION] have been trained with the latest technologies and solutions. The cleaning process is fast drying and leaves no residue. We use hot water extraction, the same method recommended by most carpet manufacturers. In fact, many carpet brands require this treatment to maintain the carpet warranty. A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services including maintenance packages and the application of a special coating such as Scotch Guard or Teflon to keep your carpet looking new for longer. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly. Please stay on the line and we will be happy to Assist you. Thank you for holding [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to better assist you. What's the purpose of your call today? I've had an accident here in the house, and we have a little bit of a flood that went on, and so I've called [ORGANIZATION] and they told me that they put in a claim. And I see the claim has been put in through [ORGANIZATION] for you guys to come out here. What happened was we had a. On the [LOCATION] [LOCATION] where my bedroom is. I had. I was getting dressed this morning, and I went to turn on the water, and there was no water coming out. And so I actually left that bathroom and I went down to my kitchen to see if it was still the same thing, and sure enough, there was no water there. And I look out my front window and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] was working on the water outside. If I'm not one of the [OCCUPATION], ma'am. And my department literally only handles processing insurance claims and assigning them to local offices. Do you have your claim number ready? So I. Who would be helping? Yeah, here it is. It's [PERSON_NAME]. Right, perfect. Is [PERSON_NAME] [PERSON_NAME]? Yes, it is. Thank you, ma'am. So I have a local office phone number to provide you. You'll be able to contact them and they'll be able to discuss your service. Wonderful. Why can't somebody tell me this before? Okay, it's been [DURATION]. Okay, what's the number? I'm pretty sure. I'm pretty sure we tried to call you, ma'am. We always try to call when we get the claims. The number we have on ph. This phone has been in my pocket ever since I called. Okay, let me have the number. Let me have the number. And by the way, my phone has been in my pocket ever since I. Nobody called me. I called you twice. Can I read off the number they have listed for you, please, so I can make sure that it's right? Okay. [PHONE_NUMBER], [PHONE_NUMBER]. Talking to you right on that phone right now. Oh, okayeah. Well, I'm concerned here because we are supposed to be making courtesy calls the moment we get your claim, right? Nobody did. And then this is the second time I've called. Okay. Oh, interesting. And nobody gave you the information for the local office either? No, I spoke to the. I spoke to the. The. I spoke to the answering service. She couldn't get anybody. There wasn't anybody in the office. She was going to forward this through. I have heard from Knowing. I called again and I finally got through to you. Okay, Interesting. No, I'm just. I'm concerned myself because. Yeah. Okay, so what do I do now? Can you transfer me? Do I have to call this number? No, you would have to call them, ma'am. I'm not at liberty to [OCCUPATION], unfortunately, in my department. All right, so you have it, but you have it onry recordusion? Yeahkay, I do. That's the location that's going to be helping you is the [LOCATION], [ORGANIZATION] [ORGANIZATION] location, since that's the area that your home that needs. All right, let me call them because this water is sitting on the floor and I got to get talk to somebody and you start working on this. Okay. All right, thank you very much. Reste you by. Bye."
5,600,2e25cd82024e43acbda5821633af6ab9,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/2e25cd82024e43acbda5821633af6ab9_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.946392,0.9463920197856555,507.0,1213,1213,2.3925049309664694,119,8,"[DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,91.247,115,23,16,73,3,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.90-00:02.75] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.90-00:12.07] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you.
[00:24.41-00:25.61] IVR/System: Thank you for calling for the glass.
[00:25.66-00:27.11] Agent: This is [PERSON_NAME]. Can I help you?
[00:27.77-00:38.62] Customer: Hi [PERSON_NAME]. I'm calling for a family member who has a [DATE_INTERVAL] [ORGANIZATION] Grand Fury and he needs the rear window replaced.
[00:38.77-00:43.62] Customer: He wondered if you would be able to get that and if so, how much it would be.
[00:44.28-00:45.88] Agent: Okay, I'll have to check.
[00:45.97-00:47.51] Agent: Can you hold on for just a moment?
[00:47.92-00:50.10] Agent: Yes. Do you have the VIN number handy?
[00:50.80-00:53.84] Customer: I do not. Okay, hold on one second please.
[00:55.22-00:57.22] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:57.38-01:03.09] IVR/System: We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[01:03.17-01:14.19] IVR/System: Since [DATE_INTERVAL]. We have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[01:14.38-01:16.23] IVR/System: Visit us at any of our locations.
[01:17.94-01:20.21] IVR/System: U did you know?
[01:20.26-01:25.30] IVR/System: When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[01:25.40-01:27.77] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[01:28.14-01:31.06] IVR/System: We know when you have to replace your windshield because of damage.
[01:31.19-01:34.85] IVR/System: There'no guarantee a rock or some other object won't hit it again.
[01:35.02-01:41.28] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[01:41.58-01:42.48] IVR/System: Get more
[01:45.28-01:46.45] IVR/System: thank you for holding.
[01:46.56-01:49.52] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly.
[01:49.70-01:52.80] IVR/System: If you need a new windshield, you made the right call.
[01:52.95-01:57.02] IVR/System: We work with all insurance companies and can even handle the paperwork with you.
[01:57.36-02:01.12] IVR/System: Every installation is performed by certified experts and fully guaranteed.
[02:01.26-02:04.90] IVR/System: And if you can't drive to us, our mobile service can come to you.
[02:05.07-02:06.92] IVR/System: We appreciate you staying on the line.
[02:07.03-02:09.73] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you.
[02:09.88-02:13.53] IVR/System: New windows can make your home more beautiful and energy efficient.
[02:13.72-02:21.88] IVR/System: [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower.
[02:22.41-02:26.16] IVR/System: Looking for a vinyl replacement window with the most style performance on the market.
[02:26.33-02:28.78] IVR/System: That's the [EVENT] [EVENT] from [ORGANIZATION] [ORGANIZATION].
[02:28.96-02:32.84] IVR/System: Its airtight seal keeps up the wind and water in even the harshest conditions.
[02:33.25-02:38.69] IVR/System: [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] Nor Eastern windows made in [LOCATION] [LOCATION].
[02:38.79-02:43.69] IVR/System: For [LOCATION] [LOCATION], the [EVENT] [EVENT] is custom made and comes in a variety of colors and options.
[02:43.85-02:47.62] IVR/System: It also comes with a lifetime warranty including glass breakage.
[02:47.80-02:49.75] IVR/System: There's one more fantastic feature.
[02:49.90-02:52.50] IVR/System: [ORGANIZATION] [ORGANIZATION] thank you for holding.
[02:52.66-02:56.00] IVR/System: What's the first name that you want on the record?
[02:56.94-03:01.51] IVR/System: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and the last name?
[03:02.25-03:04.06] IVR/System: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[03:04.09-03:27.29] IVR/System: 's a [DATE_INTERVAL]. What's the make again?
[03:28.24-03:31.53] IVR/System: It's a [ORGANIZATION] Grand Furie Broom.
[03:31.69-03:34.19] IVR/System: It's a two door with a vinyl top.
[03:37.90-03:39.31] Customer: Two door hard top?
[03:40.57-03:46.03] Customer: No vinyl top. Well, it's hard top, yes, but it has a vinyl top.
[03:51.29-03:53.68] Agent: Is the back window heated or not heated?
[03:55.46-03:58.91] Customer: I don't think it's heated, so we'll go with not heated.
[03:59.76-04:02.50] Agent: But I would verify that for you.
[04:13.69-04:19.31] Agent: And also we would need to know if they want if it's clear or green tinted.
[04:20.96-04:25.82] Customer: Probably clear. Well, windshield are green tinted.
[04:27.00-04:28.90] Agent: Oh, they are automatically.
[04:29.73-04:34.05] Agent: Yeah, like windshield. You don't notice it as being green tinted, but it is.
[04:34.11-04:36.85] Agent: So just, I mean, just see if it's.
[04:36.95-04:38.52] Customer: I don't even know if I can get either one of them.
[04:38.56-04:41.02] Agent: So let me just hold on one second again.
[04:41.32-04:44.93] IVR/System: Thanks. Okay. Thank you for calling [ORGANIZATION] [ORGANIZATION].
[04:45.08-04:50.85] IVR/System: We're everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[04:50.93-05:01.94] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[05:02.13-05:03.99] IVR/System: Visit us at any of our locations.
[05:07.17-05:13.04] IVR/System: Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[05:13.14-05:15.50] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[05:15.88-05:18.81] IVR/System: We know when you have to replace your windshield because of damage.
[05:18.93-05:22.56] IVR/System: There's no guarantee a rock or some other object won't hit us again.
[05:22.73-05:29.04] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[05:33.01-05:34.19] IVR/System: Thank you for holding.
[05:34.30-05:37.26] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly.
[05:37.44-05:40.54] IVR/System: If you need a new windshield, you made the right call.
[05:40.69-05:44.75] IVR/System: We work with all insurance companies and can even handle the paperwork with you.
[05:45.10-05:48.86] IVR/System: Every installation is performed by certified experts and fully guaranteed.
[05:49.00-05:52.64] IVR/System: And if you can't drive to us, our mobile service can come to you.
[05:52.81-05:54.69] IVR/System: We appreciate you staying on the line.
[05:54.81-05:57.50] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you.
[05:57.65-06:01.30] IVR/System: New windows can make your home more beautiful and energy efficient.
[06:01.48-06:09.60] IVR/System: [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows, including insulated units to keep weather out and keep energy costs lower.
[06:10.10-06:13.86] IVR/System: Looking for a vinyl replacement window with the most style performance on the market.
[06:14.03-06:16.45] IVR/System: That's the [EVENT] [EVENT] from [ORGANIZATION] [ORGANIZATION].
[06:16.63-06:20.50] IVR/System: Its airtight seal keeps up the wind and water in even the harshest conditions.
[06:20.96-06:26.38] IVR/System: [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] [EVENT] [EVENT] windows made in [LOCATION] [LOCATION].
[06:26.49-06:31.38] IVR/System: For [LOCATION] [LOCATION], the [EVENT] [EVENT] is custom made and comes in a variety of colors and options.
[06:31.53-06:35.31] IVR/System: It also comes with a lifetime warranty including glass breakage.
[06:35.48-06:37.42] IVR/System: There's one more fantastic feature.
[06:37.57-06:41.37] IVR/System: [ORGANIZATION] [ORGANIZATION] will install the [EVENT] with our own team of professionals.
[06:41.55-06:44.90] IVR/System: Ask us about it and start saving on your heating costs.
[06:45.56-06:46.69] IVR/System: Thank you for holding.
[06:46.79-06:48.23] IVR/System: We'll be with you shortly.
[06:48.56-06:49.89] IVR/System: Home improvements are simple.
[06:49.95-06:59.87] IVR/System: With [ORGANIZATION] [ORGANIZATION], we offer mirrors, showers and tub doors and enclosures, entire patio rooms, entry doors, garage doors and even closet shelving solutions.
[07:00.56-07:09.48] IVR/System: Did you know that [ORGANIZATION] [ORGANIZATION] also has commercial glass options for any business, large do or small glass replacement or repair or a newly constructed building?
[07:09.61-07:12.23] IVR/System: Our experience and professional team can help you.
[07:12.38-07:16.64] IVR/System: We work with individual [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], general contract.
[07:17.38-07:19.32] Unknown: Hi there. So it's.
[07:20.35-07:22.52] Customer: I have to find out if I can get it or not.
[07:23.06-07:25.63] Customer: Is whoever the person is that has it.
[07:25.69-07:27.43] Customer: Can you check with them?
[07:27.61-07:32.49] Customer: Because I might be able to get it clear and I might be able to get a green tint, but which one they want.
[07:35.15-07:38.25] Customer: Yes. And do you have any indication of the price?
[07:40.48-07:41.21] Unknown: If
[07:45.15-07:47.89] Customer: I was on hold trying to see if I could even get it.
[07:47.96-07:48.57] Unknown: So.
[07:49.88-07:54.13] Agent: Okay, let's see. Not giving you much.
[07:54.75-07:58.27] Agent: And it's not. I'd have to find out the price because it's not giving me that either.
[07:58.36-08:00.70] Agent: So. Okay, let me.
[08:00.79-08:03.25] Agent: Let me get these questions answered.
[08:03.63-08:05.84] Agent: Also the VIN number might help you.
[08:05.98-08:06.82] Agent: Let me get that.
[08:06.87-08:09.88] Agent: Further other information and I can give you a call back.
[08:09.91-08:11.50] Agent: And your name is [PERSON_NAME].
[08:11.68-08:15.00] Agent: Yes. Okay, great. [PERSON_NAME].
[08:15.03-08:17.43] Agent: I'll give you a call back soon.
[08:17.46-08:19.70] Agent: It may not be today, but it will be soon.
[08:19.76-08:20.81] Customer: That's okay. All right.
[08:20.86-08:23.32] Customer: Thank you. Thank you so much.
[08:23.47-08:24.55] Agent: You're welcomee. Bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling for the glass. This is [PERSON_NAME]. Can I help you? Hi [PERSON_NAME]. I'm calling for a family member who has a [DATE_INTERVAL] [ORGANIZATION] Grand Fury and he needs the rear window replaced. He wondered if you would be able to get ","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling for the glass. This is [PERSON_NAME]. Can I help you? Hi [PERSON_NAME]. I'm calling for a family member who has a [DATE_INTERVAL] [ORGANIZATION] Grand Fury and he needs the rear window replaced. He wondered if you would be able to get that and if so, how much it would be. Okay, I'll have to check. Can you hold on for just a moment? Yes. Do you have the VIN number handy? I do not. Okay, hold on one second please. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL]. We have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. U did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There'no guarantee a rock or some other object won't hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly. If you need a new windshield, you made the right call. We work with all insurance companies and can even handle the paperwork with you. Every installation is performed by certified experts and fully guaranteed. And if you can't drive to us, our mobile service can come to you. We appreciate you staying on the line. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you. New windows can make your home more beautiful and energy efficient. [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower. Looking for a vinyl replacement window with the most style performance on the market. That's the [EVENT] [EVENT] from [ORGANIZATION] [ORGANIZATION]. Its airtight seal keeps up the wind and water in even the harshest conditions. [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] Nor Eastern windows made in [LOCATION] [LOCATION]. For [LOCATION] [LOCATION], the [EVENT] [EVENT] is custom made and comes in a variety of colors and options. It also comes with a lifetime warranty including glass breakage. There's one more fantastic feature. [ORGANIZATION] [ORGANIZATION] thank you for holding. What's the first name that you want on the record? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and the last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] 's a [DATE_INTERVAL]. What's the make again? It's a [ORGANIZATION] Grand Furie Broom. It's a two door with a vinyl top. Two door hard top? No vinyl top. Well, it's hard top, yes, but it has a vinyl top. Is the back window heated or not heated? I don't think it's heated, so we'll go with not heated. But I would verify that for you. And also we would need to know if they want if it's clear or green tinted. Probably clear. Well, windshield are green tinted. Oh, they are automatically. Yeah, like windshield. You don't notice it as being green tinted, but it is. So just, I mean, just see if it's. I don't even know if I can get either one of them. So let me just hold on one second again. Thanks. Okay. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We're everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There's no guarantee a rock or some other object won't hit us again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly. If you need a new windshield, you made the right call. We work with all insurance companies and can even handle the paperwork with you. Every installation is performed by certified experts and fully guaranteed. And if you can't drive to us, our mobile service can come to you. We appreciate you staying on the line. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you. New windows can make your home more beautiful and energy efficient. [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows, including insulated units to keep weather out and keep energy costs lower. Looking for a vinyl replacement window with the most style performance on the market. That's the [EVENT] [EVENT] from [ORGANIZATION] [ORGANIZATION]. Its airtight seal keeps up the wind and water in even the harshest conditions. [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] [EVENT] [EVENT] windows made in [LOCATION] [LOCATION]. For [LOCATION] [LOCATION], the [EVENT] [EVENT] is custom made and comes in a variety of colors and options. It also comes with a lifetime warranty including glass breakage. There's one more fantastic feature. [ORGANIZATION] [ORGANIZATION] will install the [EVENT] with our own team of professionals. Ask us about it and start saving on your heating costs. Thank you for holding. We'll be with you shortly. Home improvements are simple. With [ORGANIZATION] [ORGANIZATION], we offer mirrors, showers and tub doors and enclosures, entire patio rooms, entry doors, garage doors and even closet shelving solutions. Did you know that [ORGANIZATION] [ORGANIZATION] also has commercial glass options for any business, large do or small glass replacement or repair or a newly constructed building? Our experience and professional team can help you. We work with individual [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], general contract. Hi there. So it's. I have to find out if I can get it or not. Is whoever the person is that has it. Can you check with them? Because I might be able to get it clear and I might be able to get a green tint, but which one they want. Yes. And do you have any indication of the price? If I was on hold trying to see if I could even get it. So. Okay, let's see. Not giving you much. And it's not. I'd have to find out the price because it's not giving me that either. So. Okay, let me. Let me get these questions answered. Also the VIN number might help you. Let me get that. Further other information and I can give you a call back. And your name is [PERSON_NAME]. Yes. Okay, great. [PERSON_NAME]. I'll give you a call back soon. It may not be today, but it will be soon. That's okay. All right. Thank you. Thank you so much. You're welcomee. Bye."
6,1006,586121e600af43bbb80308f52c451a85,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/586121e600af43bbb80308f52c451a85_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9371549,0.9371549011299435,1037.0,2124,2124,2.048216007714561,161,15,"[CREDIT_CARD_CVV], [CREDIT_CARD_EXPIRATION], [CREDIT_CARD_NUMBER], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [VEHICLE_ID]",44,False,90.601,185,49,42,94,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.50-00:03.10] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION].
[00:03.20-00:07.38] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.50-00:09.31] IVR/System: This call may be recorded.
[00:10.94-00:13.47] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:13.62-00:21.49] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:21.67-00:23.87] IVR/System: Most can be installed in a single day.
[00:23.98-00:27.22] IVR/System: Or update your entry doors with elegant decorative glass.
[00:27.28-00:30.57] IVR/System: Choosing from an amazing selection of glass patterns and finishes.
[00:30.75-00:33.98] IVR/System: We can also change the look of any room with a mirrored wall.
[00:34.05-00:37.23] IVR/System: Or protect your furniture with custom glass tops.
[00:45.33-00:46.76] IVR/System: [OCCUPATION] [OCCUPATION] we fix your pains.
[00:46.82-00:53.06] Customer: This is [PERSON_NAME]. Yes, I need to feel about getting a windshield replaced.
[00:53.48-00:55.95] Agent: Okay, what's the your make and model of the vehicle?
[00:56.97-00:58.15] Customer: It is a
[00:59.63-01:03.66] Customer: [DATE_INTERVAL] F250
[01:07.47-01:09.33] Agent: and do you have a VIN number with you?
[01:09.80-01:10.69] Customer: I do.
[01:12.75-01:14.32] Agent: Okay, whenever you're ready.
[01:14.50-01:16.66] Customer: There'one FT
[01:18.08-01:20.33] Customer: hang. I'going to put my reading glasses on.
[01:20.83-01:21.97] Customer: Small writing
[01:23.95-01:34.86] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]
[01:37.31-01:40.09] Customer: [VEHICLE_ID]
[01:47.36-01:49.53] Customer: it'a four door crew cab.
[01:49.88-01:52.95] Agent: Yes. Okay. What piece of glass is broken?
[01:53.25-01:56.45] Customer: Front windshield. Okay, give me one second.
[01:56.47-01:57.53] Agent: Let me see who has it in stock.
[01:57.58-02:00.36] Agent: Okay. M One moment.
[02:00.53-02:03.03] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[02:03.18-02:11.05] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[02:11.23-02:13.43] IVR/System: Most can be installed in a single day.
[02:13.54-02:20.12] IVR/System: Or update your entry doors with elegant decorative glass choos from an amazing selection of glass patterns and finishes.
[02:20.30-02:23.54] IVR/System: We can also change the look of any room with a mirrored wall.
[02:23.61-02:26.78] IVR/System: Or protect your furniture with custom glass tops.
[02:33.76-02:37.74] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfnt before we start.
[02:37.89-02:41.78] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[02:41.89-02:45.96] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[02:46.05-02:50.99] IVR/System: We'll measure the window or door opening and expedite at the replacement glass order with priority service.
[02:51.09-02:58.69] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[03:00.19-03:09.26] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[03:09.38-03:16.44] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs.
[03:22.87-03:30.12] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plan.
[03:30.50-03:37.90] IVR/System: Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[03:38.03-03:46.47] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[03:46.88-03:51.84] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[03:52.00-03:56.31] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[04:09.01-04:15.03] IVR/System: We've been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[04:15.18-04:20.50] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION].
[04:20.68-04:28.35] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[04:28.54-04:35.40] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION].
[04:35.59-04:39.35] IVR/System: During this time, we have evolved to provide a more reduced contact experience.
[04:39.38-04:47.92] IVR/System: When interacting with us, we will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[04:47.99-04:52.69] IVR/System: We can create your invoice for service electronically and accept payment via the phone.
[04:53.35-05:01.00] IVR/System: Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you.
[05:04.69-05:07.25] IVR/System: The choice is clear for windshield replacement.
[05:07.42-05:10.57] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[05:10.69-05:17.19] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do.
[05:17.77-05:24.15] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage, plus a lifetime against leaks and defects.
[05:24.92-05:26.49] IVR/System: Don't put your safety at risk.
[05:26.56-05:28.41] IVR/System: Get the best guarantee in the business.
[05:28.52-05:31.10] IVR/System: Some exclusions apply. Ask for details.
[05:37.88-05:41.71] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[05:41.75-05:48.02] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[05:48.15-05:52.32] IVR/System: For your next windshield, help protect everyone in your car, call the [OCCUPATION].
[05:52.42-05:53.46] IVR/System: [ORGANIZATION] [ORGANIZATION].
[06:00.73-06:03.70] IVR/System: We recommend oem. Thank you for holding.
[06:03.73-06:08.11] Agent: With tax material and labor, you're looking at [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[06:08.40-06:14.50] Customer: Okay. And that does include the recalibration that's needed for the lane departure warning system in the vehicle.
[06:15.05-06:21.55] Customer: Right. And that does also include because it has that like auto fe for the rain.
[06:21.65-06:23.73] Customer: The windterield w the rain sensor pad.
[06:24.02-06:31.11] Customer: Yes. Okay. And do you have the same the Windill and st it is in stock?
[06:31.14-06:33.26] Agent: Yes, sir. All right.
[06:33.32-06:35.32] Customer: And does that include any insurance
[06:36.58-06:38.69] Agent: claim? No, sir, this does not.
[06:38.78-06:40.44] Customer: Who do you use for insurance?
[06:40.99-06:43.17] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[06:43.89-06:45.60] Customer: You said [ORGANIZATION] [ORGANIZATION].
[06:48.54-06:50.63] Agent: Let me see if we take them real quick.
[07:04.98-07:09.80] Agent: Okay, so what we have to do is go ahead and get them on the phone fil the claim with them.
[07:09.83-07:14.11] Agent: Then they'll go ahead and dispatch the work order over to us and we can go ahead and get that scheduled.
[07:14.13-07:15.74] Agent: Do you know what your deductible is.
[07:16.07-07:23.68] Customer: I do not. Okay, well, I know the deductible is more than the bill, but we'see yeah, we'll see.
[07:23.78-07:25.17] Agent: Give me one second, let me get them on the phone.
[07:25.20-07:38.20] IVR/System: Okay. Okay. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[07:38.39-07:40.55] IVR/System: Most can be installed in a single day.
[07:40.66-07:43.93] IVR/System: Or update your entry doors with elegant decorative glass.
[07:43.99-07:53.92] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[08:00.89-08:08.92] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start, [ORGANIZATION] understands your business can't close if a window breaks.
[08:09.03-08:13.07] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[08:13.17-08:18.11] IVR/System: We'll measure the window or door opening and expedite at the replacement glass order with priority service.
[08:18.21-08:25.81] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[08:27.31-08:36.41] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of SP specialty, commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[08:36.54-08:43.57] IVR/System: Whether it's storefront dividing walls, tableops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[08:49.99-08:56.14] IVR/System: There's never a good time for glass to break, but you can plan an in advance for savings and service with [ORGANIZATION].
[08:56.20-09:05.01] IVR/System: Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[09:05.15-09:13.63] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[09:14.01-09:18.98] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[09:19.13-09:23.51] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[09:36.13-09:42.15] IVR/System: We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[09:42.30-09:47.62] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION].
[09:47.80-09:55.20] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[09:55.64-10:02.54] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION].
[10:02.73-10:07.76] IVR/System: During this time, we have evolved to provide a more reduced contact experience when interacting with us.
[10:07.88-10:15.06] IVR/System: We will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[10:15.13-10:19.78] IVR/System: We can create your invoice for service electronically and accept payment via the phone.
[10:20.47-10:28.12] IVR/System: Whether it's a repair done on a window, a replacement or a custom glass solution for your home [ORGANIZATION] [ORGANIZATION] is here to serve you.
[10:31.83-10:34.40] IVR/System: The choice is clear for windshield replacement.
[10:34.55-10:37.71] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[10:37.83-10:44.33] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do.
[10:44.87-10:51.27] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[10:52.05-10:53.63] IVR/System: Don't put your safety at risk.
[10:53.70-10:55.51] IVR/System: Get the best guarantee in the business.
[10:55.62-10:58.20] IVR/System: Some exclusions apply. Ask for details.
[11:05.01-11:08.86] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[11:08.89-11:15.14] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[11:15.27-11:18.43] IVR/System: For your next windshield, help protect everyone in your car.
[11:18.53-11:20.58] IVR/System: Call the [OCCUPATION]. [ORGANIZATION] [ORGANIZATION].
[11:27.88-11:32.59] IVR/System: We recommend OEM quality glass and the same adhesives the car makers use.
[11:32.73-11:39.77] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[11:40.12-11:41.68] IVR/System: Fast and friendly service.
[11:41.78-11:43.82] IVR/System: We even handle your insurance claim.
[12:02.39-12:08.05] IVR/System: We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers.
[12:08.39-12:13.70] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION].
[12:14.00-12:21.67] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[12:21.85-12:28.62] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION].
[12:29.03-12:32.79] IVR/System: During this time we have evolved to provide a more reduced contact experience.
[12:32.84-12:34.20] IVR/System: When interacting with us.
[12:34.36-12:39.17] IVR/System: We will provide you with an electronic estimate of the work to be performed, allowing you to know.
[12:39.96-12:41.56] Agent: Sir, I don't want to keep you on hold any longer.
[12:41.58-12:44.06] Customer: I've been sitting on hold trying to get the insurance company to answer.
[12:44.15-12:46.41] Customer: They're not answering for their [ORGANIZATION] [ORGANIZATION].
[12:46.75-12:49.07] Agent: Do you want me to go ahead and save this here for you?
[12:49.17-12:51.17] Agent: And do you want to reach out to them?
[12:51.88-12:53.72] Customer: No, let's go ahead and get it scheduled.
[12:53.90-12:56.50] Agent: Okay, I'll go ahead and take this off real quick.
[13:00.98-13:03.43] Agent: And have we done any work for you before in the past?
[13:05.98-13:07.83] Customer: Not for me personally, no.
[13:08.02-13:11.48] Agent: Maybe. What's the first and last name that I can put on there for you?
[13:11.98-13:13.63] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[13:15.62-13:18.36] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[13:22.34-13:24.79] Agent: And the address would be coming out to you.
[13:25.67-13:31.19] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[13:31.78-13:35.62] Customer: And that's [PERSON_NAME]. [PERSON_NAME].
[13:35.91-13:41.59] Customer: Yesay [PHONE_NUMBER]. Yes. Okay.
[13:41.61-13:42.63] Agent: And this is a good phone number.
[13:42.65-13:44.81] Agent: We can call you and let you know that we're on the way.
[13:45.00-13:47.74] Agent: Yes, absolutely. Oay
[13:50.58-13:51.79] Agent: get all this information.
[13:56.74-13:57.60] Agent: All right.
[14:25.79-14:27.20] Agent: Just hang tight real quick with me.
[14:27.22-14:28.91] Agent: I'm still loading over here for some reason.
[14:28.97-14:31.39] Agent: Let's see. No worries now.
[14:31.41-14:35.50] Agent: Will you continue to try to find out from the insurance company I can.
[14:35.55-14:42.57] Agent: Yes, sir. Okay. I left them a voicemail to give us a call back, so hopefully they should be able to.
[14:42.61-14:44.16] Agent: I just didn't want to keep you on hold any longer.
[14:44.18-14:46.11] Customer: I don't. No, you're fine.
[14:46.20-14:53.47] Agent: Let's see, would you prefer Tomorrow morning between [TIME] and [TIME] or tomorrow afternoon between [TIME] [TIME]?
[15:05.88-15:07.59] Customer: Tomorrow would be
[15:13.30-15:14.92] Customer: better in the afternoon.
[15:15.50-15:17.02] Agent: Okay, so let's see.
[15:17.08-15:18.76] Customer: [TIME], [TIME], [TIME] [TIME], [TIME].
[15:25.95-15:35.56] Agent: All right, and then to go ahead and get you guys scheduled in the classass ordered for tonight delivery while we're here, we do require $[MONEY_AMOUNT] [MONEY_AMOUNT] deposit, nothing extra.
[15:35.58-15:37.07] Agent: It does go towards your balance.
[15:37.20-15:38.78] Agent: You just have to have something on the account.
[15:38.81-15:40.62] Agent: Is that something you're able to do today?
[15:40.92-15:45.95] Agent: Yeah. Okay. Is it going to be an [NATIONALITY] Express, Discover, MasterCard or Visa?
[15:46.57-15:48.23] Customer: It will be a Visa.
[15:49.85-15:50.78] Agent: All right.
[15:52.00-15:54.18] Agent: And does it have your first and last name on it?
[15:55.37-15:57.80] Customer: It does not have [PERSON_NAME] [PERSON_NAME] on there.
[15:57.82-16:00.50] Customer: It has [PERSON_NAME], which is my given name.
[16:00.87-16:05.33] Agent: Okay. And then would you like me to email you a copy as soon as it goes through?
[16:06.18-16:08.04] Customer: Yeah, that's fine. Okay.
[16:08.07-16:09.25] Agent: What's a good email address?
[16:10.14-16:10.88] Customer: [EMAIL_ADDRESS].
[16:20.26-16:25.40] Agent: [EMAIL_ADDRESS]. Whenever you're ready for your card number
[16:38.89-16:40.15] Customer: [CREDIT_CARD_NUMBER], [CREDIT_CARD_NUMBER].
[16:41.74-16:42.91] Agent: And the expiration
[16:44.98-16:47.91] Customer: [CREDIT_CARD_EXPIRATION] in the security code
[16:49.70-16:51.03] Customer: [CREDIT_CARD_CVV].
[17:02.88-17:05.38] Agent: Perfect. There should be on the way to you.
[17:07.52-17:12.41] Agent: Perfect. And I've got you guys on the schedule for tomorrow afternoon between [TIME] to [TIME] with a call on the way.
[17:12.76-17:14.04] Customer: All right. Thank you.
[17:14.19-17:15.53] Agent: You're welcome. Thank you.
[17:15.68-17:16.12] Customer: All right, bye.",Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We ,"Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. [OCCUPATION] [OCCUPATION] we fix your pains. This is [PERSON_NAME]. Yes, I need to feel about getting a windshield replaced. Okay, what's the your make and model of the vehicle? It is a [DATE_INTERVAL] F250 and do you have a VIN number with you? I do. Okay, whenever you're ready. There'one FT hang. I'going to put my reading glasses on. Small writing [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] it'a four door crew cab. Yes. Okay. What piece of glass is broken? Front windshield. Okay, give me one second. Let me see who has it in stock. Okay. M One moment. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass choos from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfnt before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite at the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plan. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We've been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION]. During this time, we have evolved to provide a more reduced contact experience. When interacting with us, we will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you. The choice is clear for windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage, plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car, call the [OCCUPATION]. [ORGANIZATION] [ORGANIZATION]. We recommend oem. Thank you for holding. With tax material and labor, you're looking at [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay. And that does include the recalibration that's needed for the lane departure warning system in the vehicle. Right. And that does also include because it has that like auto fe for the rain. The windterield w the rain sensor pad. Yes. Okay. And do you have the same the Windill and st it is in stock? Yes, sir. All right. And does that include any insurance claim? No, sir, this does not. Who do you use for insurance? [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. You said [ORGANIZATION] [ORGANIZATION]. Let me see if we take them real quick. Okay, so what we have to do is go ahead and get them on the phone fil the claim with them. Then they'll go ahead and dispatch the work order over to us and we can go ahead and get that scheduled. Do you know what your deductible is. I do not. Okay, well, I know the deductible is more than the bill, but we'see yeah, we'll see. Give me one second, let me get them on the phone. Okay. Okay. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start, [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite at the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of SP specialty, commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tableops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan an in advance for savings and service with [ORGANIZATION]. Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION]. During this time, we have evolved to provide a more reduced contact experience when interacting with us. We will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair done on a window, a replacement or a custom glass solution for your home [ORGANIZATION] [ORGANIZATION] is here to serve you. The choice is clear for windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call the [OCCUPATION]. [ORGANIZATION] [ORGANIZATION]. We recommend OEM quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim. We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION]. During this time we have evolved to provide a more reduced contact experience. When interacting with us. We will provide you with an electronic estimate of the work to be performed, allowing you to know. Sir, I don't want to keep you on hold any longer. I've been sitting on hold trying to get the insurance company to answer. They're not answering for their [ORGANIZATION] [ORGANIZATION]. Do you want me to go ahead and save this here for you? And do you want to reach out to them? No, let's go ahead and get it scheduled. Okay, I'll go ahead and take this off real quick. And have we done any work for you before in the past? Not for me personally, no. Maybe. What's the first and last name that I can put on there for you? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And the address would be coming out to you. [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And that's [PERSON_NAME]. [PERSON_NAME]. Yesay [PHONE_NUMBER]. Yes. Okay. And this is a good phone number. We can call you and let you know that we're on the way. Yes, absolutely. Oay get all this information. All right. Just hang tight real quick with me. I'm still loading over here for some reason. Let's see. No worries now. Will you continue to try to find out from the insurance company I can. Yes, sir. Okay. I left them a voicemail to give us a call back, so hopefully they should be able to. I just didn't want to keep you on hold any longer. I don't. No, you're fine. Let's see, would you prefer Tomorrow morning between [TIME] and [TIME] or tomorrow afternoon between [TIME] [TIME]? Tomorrow would be better in the afternoon. Okay, so let's see. [TIME], [TIME], [TIME] [TIME], [TIME]. All right, and then to go ahead and get you guys scheduled in the classass ordered for tonight delivery while we're here, we do require $[MONEY_AMOUNT] [MONEY_AMOUNT] deposit, nothing extra. It does go towards your balance. You just have to have something on the account. Is that something you're able to do today? Yeah. Okay. Is it going to be an [NATIONALITY] Express, Discover, MasterCard or Visa? It will be a Visa. All right. And does it have your first and last name on it? It does not have [PERSON_NAME] [PERSON_NAME] on there. It has [PERSON_NAME], which is my given name. Okay. And then would you like me to email you a copy as soon as it goes through? Yeah, that's fine. Okay. What's a good email address? [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Whenever you're ready for your card number [CREDIT_CARD_NUMBER], [CREDIT_CARD_NUMBER]. And the expiration [CREDIT_CARD_EXPIRATION] in the security code [CREDIT_CARD_CVV]. Perfect. There should be on the way to you. Perfect. And I've got you guys on the schedule for tomorrow afternoon between [TIME] to [TIME] with a call on the way. All right. Thank you. You're welcome. Thank you. All right, bye."
7,2993,e6595545cf204e3da427ae15d8634701,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e6595545cf204e3da427ae15d8634701_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.935912,0.9359120338983051,401.0,1062,1062,2.6483790523690773,45,8,"[DATE], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [PERSON_NAME], [TIME]",44,False,90.514,88,21,61,5,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.05-00:03.95] IVR/System: Thank you for calling the [OCCUPATION] [OCCUPATION], a neighborly company.
[00:04.06-00:06.89] IVR/System: We fix your pains for quality assurance.
[00:07.01-00:08.84] IVR/System: This call may be recorded.
[00:10.46-00:13.02] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:13.18-00:18.66] IVR/System: We can help beautify your home and bath last do after we fix your pains.
[00:18.84-00:21.65] Agent: This is [PERSON_NAME]. Hi, [PERSON_NAME].
[00:21.71-00:24.17] Customer: I wanted to ask a question up.
[00:24.31-00:25.71] Customer: I have got a.
[00:26.14-00:28.50] Customer: A window where it's a top and bottom.
[00:28.52-00:35.55] Customer: It's the kind of window that in my home that like the top part, it can fold down inside, like wash it and that kind of thing.
[00:35.69-00:38.68] Customer: But the inside pane is cracked.
[00:38.87-00:43.56] Customer: Is that anything that y all can go out and possibly replace or fix?
[00:45.06-00:53.52] Agent: Yeah. So even with a double pane window, even if just one side is cracked, we do have to replace both sides because they're connected with a seal.
[00:53.83-00:57.33] Agent: Gotcha. But we can do a glass only replacement.
[00:58.66-01:02.20] Customer: Okay. And what is just you replace the [TIME] glasses,
[01:03.42-01:04.94] Customer: the inside and out, Right?
[01:05.00-01:07.48] Customer: Okay. Yeah. What do I need to do?
[01:07.51-01:15.05] Customer: Do you all have to come out and look at it or what do I need to do to maybe get that process started to get this one paid?
[01:15.34-01:21.45] Agent: Yeah. So if you can get me an approximate size, I can give you some pricing right over the phone.
[01:21.50-01:32.00] Agent: And then if you're good with the pricing, then I can send someone out that would take exact measurements and then we'd make the window and come back out within a couple of days and get it installed for you.
[01:32.30-01:33.16] Customer: Okay.
[01:34.86-01:35.75] Customer: Okay,
[01:37.89-01:46.05] Customer: let me think. Because it's actually my daughter's house and in mint heel, I don't know the exact measurements right now.
[01:46.07-01:48.06] Customer: I'm going to say probably [TIME] feet.
[01:48.16-01:53.15] Customer: That's probably bigger than [TIME] feet by [TIME] feet, but something a little maybe [TIME] and a half or [TIME] and a half.
[01:53.22-01:57.49] Customer: But I guess my thing is she gets off at [TIME].
[01:57.55-02:05.29] Customer: I'm just wondering if that initial visit because I've got [DURATION] [DURATION] when my [MARITAL_STATUS] going to be there [DURATION] [DURATION] to possibly, you know, get it fixed.
[02:05.39-02:10.10] Customer: But let's just say it was 3ft by 3ft and it's not that big.
[02:10.24-02:12.56] Customer: But what would that possibly run?
[02:13.69-02:14.66] Customer: It's not that big.
[02:14.69-02:16.75] Customer: So maybe [TIME] and a half or [TIME] and a half.
[02:16.82-02:18.63] Customer: I think it's more like it.
[02:19.57-02:21.81] Customer: Okay, and is it a vinyl window?
[02:21.99-02:27.03] Customer: It is. And are there grids in between the [TIME] panes of glass?
[02:27.41-02:29.91] Customer: No, it's all solid glass.
[02:30.81-02:35.24] Customer: Solid glass. Gota. All right.
[02:54.59-02:57.40] Agent: All right. So I just entered it as a 30 by 30.
[02:57.46-03:02.10] Agent: And if it's a 30 by 30, then it would be [MONEY_AMOUNT] plus tax.
[03:02.19-03:04.88] Agent: That's install material. Gotcha.
[03:04.96-03:05.69] Customer: Okay.
[03:07.40-03:16.54] Customer: Do you think it's possible that on that initial visit that you said someone would come out and, you know, take the exact measurement to be able to correctly fix it?
[03:17.04-03:28.44] Customer: My daughter works and it's kind of hard to get off, but is it possible that someone could come, you know, but in that later at part of the afternoon to do that measurement or do this?
[03:28.46-03:29.60] Customer: She even have to be there?
[03:29.69-03:36.24] Customer: If they can get to the outside of it to measure it, it's best if they can be there.
[03:36.34-03:40.26] Customer: Just it's more accurate that way if they can get in there.
[03:42.31-03:50.34] Agent: Now, the latest window we give for someone to come out would be between [TIME] and [TIME].
[03:51.63-03:54.06] Customer: Okay, I know.
[03:55.40-03:57.66] Customer: Okay. Okay.
[04:00.07-04:07.01] Customer: Because my [MARITAL_STATUS] is going to be there [DURATION] [DURATION] on [DATE], [DATE] [DATE].
[04:07.76-04:13.04] Customer: I was thinking of hoping to get, you know, a fixed [DURATION] of that if it worked out for anyone's schedule.
[04:13.09-04:22.26] Customer: It's just I don't know how to get anyone out there to get that initial measurement with someone there at the house that she doesn't get off to [TIME] each [DURATION].
[04:23.37-04:25.11] Customer: Is it on the [LOCATION] [LOCATION]?
[04:25.44-04:30.30] Customer: Oh, yeah, yeah. It's in the front side of the house at the address.
[04:30.37-04:32.16] Customer: And the window, there's [TIME] windows.
[04:32.18-04:35.15] Customer: It's in the living room, which is on the very front side of the house.
[04:35.31-04:36.89] Customer: Right as you pull in driveway.
[04:36.94-04:39.29] Customer: And the top and bottom are the same size.
[04:39.70-04:41.34] Customer: Each window is the same size.
[04:41.40-04:46.53] Customer: So I feel like they could probably measure it pretty accurately from the outside.
[04:46.70-04:48.46] Customer: You know, let's also say.
[04:48.52-04:53.16] Customer: Let me. So some of the [OCCUPATION] are great at that.
[04:53.31-04:54.66] Agent: So let me do this.
[04:54.72-04:56.89] Agent: What is your name and telephone number?
[04:57.06-04:59.44] Customer: Okay, my name is [PERSON_NAME] [PERSON_NAME]
[05:01.17-05:03.31] Customer: and my telephone number is.
[05:10.61-05:11.77] Agent: All right, let me do this.
[05:11.83-05:17.01] Customer: Let me call my [OCCUPATION] and see if he feels comfortable doing it from the outside.
[05:17.15-05:22.03] Customer: And I will give you a call right back and see if we can get it set up that way.
[05:22.20-05:24.57] Agent: Okay. And let me ask you this.
[05:24.71-05:38.19] Customer: They probably don't go inside unless the homeowner'there Even if I gave them like code to get in the door, you know, if you give them permission, as long as there's no minor children there, they can go in.
[05:38.29-05:42.29] Customer: They have your permission, have a gate cod, you know, a door cod or something.
[05:42.38-05:43.50] Customer: Yes, they can go in.
[05:43.56-05:45.85] Unknown: O be. So if he.
[05:46.02-05:47.66] Agent: All right, so let's do this.
[05:47.80-05:50.66] Agent: Check and see if he's comfortable doing it from the outside.
[05:50.72-05:56.16] Customer: But if he's not, I will work out something because I could get him the code on the back door.
[05:56.29-06:01.38] Customer: She does have [TIME] dogs, but they stay in a bedroom with the door pulled.
[06:01.45-06:07.02] Customer: So all he would do is maybe hear them bark, but they would not be in the main part of the house.
[06:07.20-06:10.42] Customer: And so I could give him the code to the back door.
[06:10.48-06:16.10] Customer: He would just go around, go in, you know, open the check the window and go from there.
[06:16.13-06:19.72] Customer: But if he's comfortable doing it from the outside, that would work, too.
[06:19.77-06:26.31] Customer: And then I would hope, hoping, as I say, to get a repair fixed for [DATE], [DATE] [DATE] [DATE].
[06:27.44-06:30.32] Agent: Yeah. The Friday repair is not gonna be an issue at all.
[06:30.38-06:34.08] Agent: So Letkay call over, and then I will give you a call right back.
[06:34.12-06:36.38] Agent: Okay. Thank you. Thank you so much.
[06:36.88-06:38.29] Agent: You're very welcome. Thank you.
[06:38.32-06:38.92] Agent: All right. And bye.
[06:38.94-06:40.17] Agent: Bye. By bye.","Thank you for calling the [OCCUPATION] [OCCUPATION], a neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath last do after we fix your pains. This is [PERSON_NAME]. Hi, [PERSON_NAME]. I wanted to ask a question up. I have got a. A window where it's a top and bottom. It's the kind of window that in my home that like the top part, it can fold down inside, like wash i","Thank you for calling the [OCCUPATION] [OCCUPATION], a neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath last do after we fix your pains. This is [PERSON_NAME]. Hi, [PERSON_NAME]. I wanted to ask a question up. I have got a. A window where it's a top and bottom. It's the kind of window that in my home that like the top part, it can fold down inside, like wash it and that kind of thing. But the inside pane is cracked. Is that anything that y all can go out and possibly replace or fix? Yeah. So even with a double pane window, even if just one side is cracked, we do have to replace both sides because they're connected with a seal. Gotcha. But we can do a glass only replacement. Okay. And what is just you replace the [TIME] glasses, the inside and out, Right? Okay. Yeah. What do I need to do? Do you all have to come out and look at it or what do I need to do to maybe get that process started to get this one paid? Yeah. So if you can get me an approximate size, I can give you some pricing right over the phone. And then if you're good with the pricing, then I can send someone out that would take exact measurements and then we'd make the window and come back out within a couple of days and get it installed for you. Okay. Okay, let me think. Because it's actually my daughter's house and in mint heel, I don't know the exact measurements right now. I'm going to say probably [TIME] feet. That's probably bigger than [TIME] feet by [TIME] feet, but something a little maybe [TIME] and a half or [TIME] and a half. But I guess my thing is she gets off at [TIME]. I'm just wondering if that initial visit because I've got [DURATION] [DURATION] when my [MARITAL_STATUS] going to be there [DURATION] [DURATION] to possibly, you know, get it fixed. But let's just say it was 3ft by 3ft and it's not that big. But what would that possibly run? It's not that big. So maybe [TIME] and a half or [TIME] and a half. I think it's more like it. Okay, and is it a vinyl window? It is. And are there grids in between the [TIME] panes of glass? No, it's all solid glass. Solid glass. Gota. All right. All right. So I just entered it as a 30 by 30. And if it's a 30 by 30, then it would be [MONEY_AMOUNT] plus tax. That's install material. Gotcha. Okay. Do you think it's possible that on that initial visit that you said someone would come out and, you know, take the exact measurement to be able to correctly fix it? My daughter works and it's kind of hard to get off, but is it possible that someone could come, you know, but in that later at part of the afternoon to do that measurement or do this? She even have to be there? If they can get to the outside of it to measure it, it's best if they can be there. Just it's more accurate that way if they can get in there. Now, the latest window we give for someone to come out would be between [TIME] and [TIME]. Okay, I know. Okay. Okay. Because my [MARITAL_STATUS] is going to be there [DURATION] [DURATION] on [DATE], [DATE] [DATE]. I was thinking of hoping to get, you know, a fixed [DURATION] of that if it worked out for anyone's schedule. It's just I don't know how to get anyone out there to get that initial measurement with someone there at the house that she doesn't get off to [TIME] each [DURATION]. Is it on the [LOCATION] [LOCATION]? Oh, yeah, yeah. It's in the front side of the house at the address. And the window, there's [TIME] windows. It's in the living room, which is on the very front side of the house. Right as you pull in driveway. And the top and bottom are the same size. Each window is the same size. So I feel like they could probably measure it pretty accurately from the outside. You know, let's also say. Let me. So some of the [OCCUPATION] are great at that. So let me do this. What is your name and telephone number? Okay, my name is [PERSON_NAME] [PERSON_NAME] and my telephone number is. All right, let me do this. Let me call my [OCCUPATION] and see if he feels comfortable doing it from the outside. And I will give you a call right back and see if we can get it set up that way. Okay. And let me ask you this. They probably don't go inside unless the homeowner'there Even if I gave them like code to get in the door, you know, if you give them permission, as long as there's no minor children there, they can go in. They have your permission, have a gate cod, you know, a door cod or something. Yes, they can go in. O be. So if he. All right, so let's do this. Check and see if he's comfortable doing it from the outside. But if he's not, I will work out something because I could get him the code on the back door. She does have [TIME] dogs, but they stay in a bedroom with the door pulled. So all he would do is maybe hear them bark, but they would not be in the main part of the house. And so I could give him the code to the back door. He would just go around, go in, you know, open the check the window and go from there. But if he's comfortable doing it from the outside, that would work, too. And then I would hope, hoping, as I say, to get a repair fixed for [DATE], [DATE] [DATE] [DATE]. Yeah. The Friday repair is not gonna be an issue at all. So Letkay call over, and then I will give you a call right back. Okay. Thank you. Thank you so much. You're very welcome. Thank you. All right. And bye. Bye. By bye."
8,1434,7e92ab8c72434279be9383deaf615996,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/7e92ab8c72434279be9383deaf615996_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9344518,0.934451814036479,2102.0,5044,5044,2.3996194100856325,364,14,"[DATE_INTERVAL], [DURATION], [EVENT], [HEALTHCARE_NUMBER], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL], [VEHICLE_ID]",44,False,90.412,366,116,94,154,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.46-00:02.75] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.94-00:04.91] IVR/System: This call is being recorded.
[00:05.02-00:07.43] IVR/System: Please hold for the next available [OCCUPATION]
[00:08.94-00:10.64] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:10.69-00:12.84] Agent: This is [PERSON_NAME]. How may I direct your call?
[00:13.13-00:20.88] Customer: Hi [PERSON_NAME]. I was just calling to find out how much you guys charge to replace a windshield for my vehicle.
[00:21.38-00:26.16] Customer: I'm not sure who need to through an insurance claim.
[00:26.50-00:32.08] Customer: Well, that's where I'm trying to figure out so as of now, no, I'm trying to do it out of my pocket.
[00:32.58-00:35.88] Agent: Okay. Which location would you like to get an estimate from?
[00:37.38-00:38.91] Customer: Whichever one'cheaper
[00:40.85-00:42.90] Customer: it doesn't outt o.
[00:42.98-00:45.35] Agent: Ok. Okay. Give me one moment please.
[00:45.94-00:46.84] Customer: Thank you.
[00:52.53-00:55.09] IVR/System: Last [OCCUPATION] can do more than fix your pains.
[00:55.26-00:58.19] IVR/System: We can help beautify your home and bath with luxury.
[00:58.22-01:03.10] IVR/System: Luxurious glass shower and tub enclosures designed to fit any style and size.
[01:03.29-01:05.46] IVR/System: Most can be installed in a single day.
[01:05.57-01:08.81] IVR/System: Or update your entry doors with elegant decorative glass.
[01:08.87-01:12.16] IVR/System: Choosing from an amazing selection of glass patterns and finishes.
[01:12.34-01:15.58] IVR/System: We can also change the look of any room with a mirrored wall.
[01:15.65-01:18.83] IVR/System: Or protect your furniture with custom glass tops.
[01:25.81-01:31.81] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start [ORGANIZATION] [ORGANIZATION] understands your
[01:33.11-01:34.57] IVR/System: thank you for choosing [ORGANIZATION] [ORGANIZATION].
[01:34.60-01:36.14] Agent: This is [PERSON_NAME], may I help you?
[01:36.47-01:42.78] Customer: Hi [PERSON_NAME]. I was calling to get a quote for a replacement of my front windshield.
[01:43.72-01:44.88] Agent: Yeah, happy to help with that.
[01:44.90-01:46.64] Agent: What's the [DURATION] making model the vehicle?
[01:46.82-01:49.61] Customer: It is a [DATE_INTERVAL] [ORGANIZATION] Rogue.
[01:51.52-01:55.61] Agent: Okay. So that [DURATION] of the Rogue they made six different windshield options.
[01:55.94-02:00.74] Agent: So in order for me to guarantee you an accurate quote, I would need to have access to the vehicle's VIN number.
[02:00.76-02:01.98] Agent: Do you happen to have that?
[02:02.16-02:07.15] Customer: I most definitely will run to my car now and get tough for you.
[02:07.30-02:08.86] Agent: I appreciate it. Don't run too fast.
[02:08.92-02:09.72] Customer: No problem.
[02:16.13-02:18.85] Customer: Yeah, so I drive a lot.
[02:19.01-02:34.38] Customer: I'm while driving to and from [LOCATION] Orac flew up and hit my windshield and it was doing okay up until the other day and now the line is quickly going across the window and I'm like I'm actually kind of scared to look at it today to see what it looks like.
[02:35.72-02:41.91] Customer: It's definitely goingna for sure be in a bad position by the end of the week, I'm sure.
[02:43.44-02:48.47] Customer: Yeah, definitely. Unfortunately, one of those things that the more you drive, the more likely it is to happen.
[02:48.91-02:53.43] Customer: Yeah, well, it hasn't moved since last night, so that's promising.
[02:53.50-03:14.25] Customer: Okay, it's [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]
[03:21.44-03:29.06] Agent: right perfect. So it does indicate that that vehicle is equipped with lane departure warning system, which I'm sure you're probably aware of.
[03:29.21-03:31.10] Customer: Spread bee your time or to.
[03:31.29-03:35.00] Agent: But what that means is that there's a camera that's mounted behind your windshield.
[03:35.18-03:48.34] Agent: That camera is part of the safety feature of the vehicle and will require recalibration when the windshield is taken out [DURATION] [DURATION] new one isn' the quote that I provide to you will include that as we do offer that service.
[03:48.38-03:52.52] Agent: But it does mean the vehicle will need to come into the shop to have that work performed.
[03:52.57-03:53.68] Agent: Just so you're aware.
[03:53.97-04:01.74] Agent: Okay. And typically with these jobs, depending on what your deductible is, the amount of this will go above $[MONEY_AMOUNT].
[04:01.80-04:13.97] Agent: So if you have a $[MONEY_AMOUNT] deductible or lower, it might be something for you to consider going through insurance on as most windshield claims are considered zero at fault accidents and do not affect your premium.
[04:14.40-04:20.27] Customer: Yeah, so I was actually I was going to go through my insurance if it was more expensive than I was thinking.
[04:20.31-04:23.10] Customer: And so yes, over $[MONEY_AMOUNT] is definitely.
[04:23.48-04:26.21] Customer: I'll go through the insurance company to make the claim.
[04:27.00-04:28.86] Customer: You guys, let me explain that.
[04:30.04-04:30.80] Customer: Say that one more time.
[04:30.82-04:34.21] Customer: I'm so sorry. Do you guys buddy up with [ORGANIZATION]?
[04:35.30-04:41.23] Agent: Yes. So we partner with all the major insurance companies and I'll explain that process, how it works.
[04:41.38-04:50.07] Agent: So the fastest and most efficient way to file that claim is going to be for you, myself [DURATION] [DURATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION] to get on the line, all three together.
[04:50.18-04:52.27] Agent: And I would patch that in to make that happen.
[04:52.81-04:57.80] Agent: And if we do it that way, it only takes about [DURATION] [DURATION] [DURATION] [DURATION] to process that claim from start to.
[04:58.13-05:00.23] Customer: Sure. Sign me up.
[05:00.30-05:11.46] Customer: S Per I was going to drive home toago to get this taken care of, but as long as [ORGANIZATION], I'm an [LOCATION] resident, so I just want to make sure [ORGANIZATION] will take care of this out of state.
[05:11.50-05:13.76] Customer: I guess because I'm here for a [DURATION] [DURATION].
[05:14.67-05:18.86] Customer: Yeah, should't it should be an issue'where the damage happened and all that.
[05:18.88-05:21.19] Agent: You have coverage. If you have full coverage, they have to cover you.
[05:21.21-05:24.49] Agent: I mean, it's not something they can say, well, it didn't happen in the state that you're insured.
[05:24.54-05:26.08] Agent: Is. Sorry about your love.
[05:26.44-05:30.43] Customer: Okay. No, I just wasn't sure if I had to drive back to [LOCATION] to get the work done.
[05:31.20-05:34.50] Agent: No, you have the option to go wherever you want, however you want.
[05:35.52-05:38.69] Agent: Okay, let me get your information and we'll go ahead and get this quote going for you.
[05:38.71-05:39.82] Agent: What's your first name?
[05:40.17-05:43.99] Customer: [PERSON_NAME]. Common spelling, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] at the end.
[05:50.25-05:51.87] Agent: All right. And your last name, [PERSON_NAME]?
[05:52.35-05:53.94] Customer: My last name is [PERSON_NAME].
[05:53.96-06:00.49] Customer: It's spelled [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[06:01.87-06:14.18] Customer: and that was [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [PERSON_NAME], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [PERSON_NAME], [PERSON_NAME], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [PERSON_NAME].
[06:14.36-06:18.59] Agent: So like the [EVENT] and [PERSON_NAME] added together.
[06:18.64-06:19.35] Customer: Gota
[06:20.85-06:23.67] Agent: all. And if you don't mind, a good contact number for you
[06:29.00-06:29.75] Customer: two.
[06:32.44-06:37.90] Agent: Okay. And then if you don't mind a good email so we can send over warranty information.
[06:38.81-06:40.50] Customer: It is me.
[06:51.83-06:54.63] Agent: All right, perfect. Bear with me just a moment.
[06:54.65-07:00.69] Agent: I'll get this built up for us and then we will get on the line with [ORGANIZATION] to get everything squared away for you.
[07:01.24-07:02.10] Customer: Perfect.
[07:03.63-07:05.71] Agent: And do you happen to have your policy number available?
[07:05.75-07:08.58] Agent: It would just kind of help speed the process up for us.
[07:08.71-07:12.38] Customer: Contact? Sure. Let me pull up my insurance card.
[07:12.88-07:20.93] Customer: Policy number is [HEALTHCARE_NUMBER].
[07:22.38-07:24.77] Agent: I'm going to repeat it back to you just so we know we got it right.
[07:24.90-07:32.79] Agent: That's [HEALTHCARE_NUMBER]. Yep. All right, perfect.
[07:32.94-07:33.98] Agent: Bear with me just a moment.
[07:34.00-07:37.72] Customer: I can said. Okay, I'm sorry, I'm sorry, what was that?
[07:37.75-07:42.64] Customer: I was say how long does it take to get this done and how soon can you get me in?
[07:43.38-07:45.39] Agent: Yeah, so let me check the schedule real quick.
[07:45.42-07:48.42] Agent: I believe we have availability for Friday, but I'll need to double check that.
[07:48.45-07:50.89] Agent: So bear with me a second if you don't mind.
[07:50.91-07:54.13] Agent: Let me finish building this real fast and then I'll circle back to.
[07:54.30-07:55.44] Customer: Sure, no problem.
[08:39.22-08:40.38] Agent: All right, so y.
[08:40.38-08:42.67] Agent: If we do show to have availability this Friday.
[08:42.86-08:49.97] Agent: Now with these recalibrations, the camera system and the replacement of the glass, you're typically looking at about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[08:50.07-08:53.63] Agent: So ideally, if you can drop it off, that's going to be the best way to about it.
[08:55.05-08:56.47] Customer: But yeah, could do both.
[08:56.50-08:58.32] Agent: It takes about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[08:58.93-09:02.32] Customer: Okay. My question to you would also be,
[09:03.53-09:07.22] Customer: is it possible to drop off the keys in the vehicle the night before?
[09:07.29-09:08.63] Customer: Do you have a Dropbox?
[09:09.34-09:10.88] Agent: Absolutely. We do. Yep.
[09:11.01-09:12.67] Agent: And something very commonly done.
[09:12.70-09:17.49] Agent: So yeah, the Dropbox is very clearly visible on the side of the building.
[09:17.51-09:21.75] Agent: So when you pull in, you park the vehicle, drop the keys in and then we'll start to work accordingly.
[09:22.13-09:29.55] Customer: Okay. Do I need a specific appointment time or can I just say I'm coming Friday and I'll drop the car off Thursday night.
[09:30.16-09:33.35] Agent: Yeah, I'll just put you if you're going to come and pick it up.
[09:34.12-09:40.95] Agent: Excuse me. If you're planning on picking it up Friday evening, what I'll do is I'll put you in for a morning appointment just to make sure we don't run into any kind of issues there.
[09:41.00-09:49.23] Agent: I mean, not that we would typically as far as like even an afternoon appointment, but that way it would give you some time to pick the vehicle up without having to wait to the
[09:50.61-09:56.18] Agent: perfect all right, so what I'm going to do now, [PERSON_NAME], is I'll put you on a brief hold.
[09:56.33-09:59.18] Agent: I'm going to get a [OCCUPATION] with [ORGANIZATION] on the line with us.
[09:59.26-10:03.99] Agent: I'm going to give them some initial information and then I will bring you on the call so we can finalize everything.
[10:04.02-10:06.37] Customer: Okay, perfect. Thank you.
[10:06.99-10:09.33] Agent: You're very welcome. Hang on just a moment.
[10:14.62-10:25.17] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[10:25.35-10:30.89] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[10:30.95-10:40.88] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops
[10:47.88-10:51.85] IVR/System: with [ORGANIZATION]. You'll always know the price upfron before we start.
[10:52.00-10:55.88] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[10:56.00-11:00.07] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[11:00.16-11:05.09] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[11:05.19-11:12.78] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[11:14.30-11:23.37] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[11:23.50-11:30.57] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs.
[11:36.95-11:52.01] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[11:52.15-12:00.62] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[12:00.97-12:05.96] IVR/System: If you sell your home the Advantage Plan protection even transfer to the new homeowners.
[12:06.11-12:09.75] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan.
[12:09.81-12:10.40] IVR/System: Today
[12:23.11-12:29.12] IVR/System: we have been Providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[12:29.27-12:34.61] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION].
[12:34.79-12:42.45] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[12:42.63-12:49.51] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service.
[12:49.70-12:53.46] IVR/System: During this time, we have evolved to provide a more reduced contact experience.
[12:53.50-13:02.01] IVR/System: When interacting with us, we will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work be performed, allowing you to know the cost before we start on completion.
[13:02.08-13:06.77] IVR/System: We can create your invoice for service electronically and accept payment via the phone.
[13:07.51-13:15.13] IVR/System: Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you.
[13:18.84-13:19.88] IVR/System: The choice is clear.
[13:19.91-13:24.74] IVR/System: For windshield replacement, [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[13:24.86-13:31.36] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do.
[13:31.89-13:38.32] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[13:39.05-13:40.67] IVR/System: Don't put your safety at risk.
[13:40.74-13:42.57] IVR/System: Get the best guarantee in the business.
[13:42.67-13:45.24] IVR/System: Some exclusions apply. Ask for details.
[13:52.03-13:55.88] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[13:55.91-14:02.16] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[14:02.30-14:07.62] IVR/System: For your next windshield, help protect everyone in your car, call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION].
[14:14.88-14:19.61] IVR/System: We recommend o OEM quality glass and the same adhesives the car makers use.
[14:19.75-14:26.79] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[14:27.13-14:28.70] IVR/System: Fast and friendly service.
[14:28.80-14:30.88] IVR/System: We even handle your insurance claims.
[14:49.43-14:55.10] IVR/System: We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers.
[14:55.39-15:00.81] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION].
[15:01.00-15:08.71] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[15:08.89-15:15.64] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service.
[15:16.07-15:19.83] IVR/System: During this time, we have evolved to provide a more reduced contact experience.
[15:19.87-15:28.40] IVR/System: When interacting with us, we will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[15:28.47-15:33.16] IVR/System: We can create your invoice for service electronically and accept payment via the phone.
[15:34.37-15:41.59] IVR/System: Whether it's a repair on a hatchback, an RV windshield or your prize classic vehicle, [ORGANIZATION] [ORGANIZATION] is here to serve you.
[16:01.03-16:02.46] Agent: [PERSON_NAME], are you still there?
[16:03.72-16:08.21] Customer: Yes. I just want to let you know they've got us on hold so I'LL come back.
[16:08.28-16:16.82] Agent: Good news. The fastest and easiest way to complete your glass claim or check your claim status is by using a shortcut mobile.
[16:17.36-16:18.77] Agent: Are you able to hear me?
[16:19.88-16:22.54] Agent: Sorry, can I text you a link with a shortcut?
[16:22.63-16:25.51] Agent: I will come right back to you as soon as they get back on the line.
[16:25.69-16:28.41] Customer: Sure, sure. Thank you
[16:32.00-16:42.55] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[16:42.73-16:48.27] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[16:48.33-16:58.26] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[17:05.29-17:13.26] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start, [ORGANIZATION] understands your business can't close if a window breaks.
[17:13.37-17:17.48] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[17:17.55-17:22.47] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[17:22.57-17:30.16] IVR/System: Or we can help you prepare for potential emergency service through our advanced Measurement Plan so your business is ready before glass breaks.
[17:31.66-17:40.77] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[17:40.90-17:47.94] IVR/System: Whether it's storefront dividing, wall wa tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs.
[17:54.37-18:01.66] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plans.
[18:02.01-18:09.41] IVR/System: Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[18:09.54-18:18.01] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[18:18.35-18:23.35] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[18:23.51-18:27.81] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[18:40.48-18:46.57] IVR/System: We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[18:46.72-18:52.05] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION].
[18:52.23-18:59.91] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[19:00.11-19:06.94] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service.
[19:07.12-19:10.89] IVR/System: During this time, we have evolved to provide a more reduced contact experience.
[19:10.94-19:19.48] IVR/System: When interacting with us, we will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[19:19.55-19:24.20] IVR/System: We can create your invoice for service electronically and Accept payment via the phone.
[19:24.87-19:32.56] IVR/System: Whether it's a/air done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you.
[19:36.26-19:42.13] IVR/System: The choice is clear for windshield replacement, [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[19:42.26-19:48.76] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do.
[19:49.30-19:55.69] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[19:56.47-19:58.05] IVR/System: Don't put your safety at risk.
[19:58.12-19:59.95] IVR/System: Get the best guarantee in the business.
[20:00.08-20:02.62] IVR/System: Some exclusions apply. Ask for details.
[20:09.43-20:13.28] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[20:13.32-20:19.56] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[20:19.69-20:22.85] IVR/System: For your next windshield, help protect everyone in your car.
[20:22.95-20:24.99] IVR/System: Call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[20:32.30-20:37.01] IVR/System: We recommend OEM quality glass and the same adhesives the car makers use.
[20:37.15-20:44.23] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[20:44.54-20:46.10] IVR/System: Fast and friendly service.
[20:46.20-20:48.23] IVR/System: We even handle your insurance claim.
[21:06.82-21:10.88] IVR/System: We have been providing quality auto glass repair since [DATE_INTERVAL].
[21:10.97-21:18.20] IVR/System: The safety of our customers Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION].
[21:18.39-21:26.08] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[21:26.27-21:33.05] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service.
[21:33.42-21:38.62] IVR/System: During this time, we have evolved to provide a more reduced contact exp when interacting with us.
[21:38.79-21:45.80] IVR/System: We will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[21:45.87-21:50.57] IVR/System: We can create your invoice for service electronically and accept payment via the phone.
[21:51.79-21:59.01] IVR/System: Whether it's a repair on a hatchback, an RV windshield or your prize classic vehicle, [ORGANIZATION] [ORGANIZATION] is here to serve you.
[22:08.88-22:10.11] Agent: Shad you still there?
[22:10.68-22:13.72] Agent: Yep. [ORGANIZATION] is thankful as you can hear, we'on hold.
[22:13.77-22:20.42] Agent: I just wanted to chec you back here with and let you know serv our great nation [ORGANIZATION] help [OCCUPATION] and women.
[22:21.77-22:22.70] Customer: Thank you
[22:24.85-22:27.38] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[22:27.53-22:41.14] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclo ###loures designed to fit any style and size, most can be installed in a single day or update your entry doors with elegant decorative glass.
[22:41.20-22:51.12] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[22:58.12-23:00.41] IVR/System: With [ORGANIZATION] you'll always know the price.
[23:00.47-23:06.10] IVR/System: UPFN before we start, [ORGANIZATION] [ORGANIZATION] understands your business can't close if a window breaks.
[23:06.21-23:10.27] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[23:10.36-23:15.32] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[23:15.42-23:22.98] IVR/System: Or we can help you prepare for potential emergency service through our advanced Measurement Plan so your business is ready before glass breaks.
[23:24.51-23:33.61] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[23:33.74-23:40.77] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[23:47.18-23:53.34] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[23:53.41-24:02.23] IVR/System: Advantage Plans. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[24:02.36-24:10.83] IVR/System: Plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[24:11.20-24:16.18] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[24:16.35-24:20.64] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[24:33.35-24:39.35] IVR/System: We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[24:39.51-24:44.81] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION].
[24:44.99-24:52.74] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[24:52.93-24:59.78] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service.
[24:59.97-25:03.72] IVR/System: During this time, we have evolved to provide a more reduced contact experience.
[25:03.77-25:12.27] IVR/System: When interacting with us, we will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[25:12.34-25:17.04] IVR/System: We can create your invoice for service electronically and accept payment via the phone.
[25:17.69-25:25.36] IVR/System: Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you.
[25:29.06-25:31.64] IVR/System: The choice is clear for windshield replacement.
[25:31.81-25:34.95] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more than price.
[25:35.08-25:41.58] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do.
[25:42.12-25:48.54] IVR/System: Only. [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[25:49.28-25:50.89] IVR/System: Don't put your safety at risk.
[25:50.96-25:52.77] IVR/System: Get the best guarantee in the business.
[25:52.88-25:55.45] IVR/System: Some exclusions apply. Ask for details.
[26:02.26-26:06.10] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[26:06.13-26:12.38] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[26:12.52-26:13.75] IVR/System: For your next windshield.
[26:13.82-26:15.67] IVR/System: Help protect everyone in your car.
[26:15.78-26:17.84] IVR/System: Call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION]
[26:25.15-26:29.83] IVR/System: we recommend OEM quality glass and the same adhesives the car makers use.
[26:29.97-26:37.02] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[26:37.32-26:38.92] IVR/System: Fast and friendly service.
[26:39.02-26:41.06] IVR/System: We even handle your insurance claim.
[26:59.65-27:05.32] IVR/System: We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers.
[27:05.62-27:18.91] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION] over the past [DURATION] [DURATION] our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[27:19.09-27:26.18] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and our [PERSON_NAME], can you still hear me?
[27:26.27-27:33.26] IVR/System: Everything you love about [ORGANIZATION] now mobile [ORGANIZATION] mobile app you can make yeah I wish they wouldn't keep
[27:35.23-27:38.21] IVR/System: what I was going to recommend is I've never been on who
[27:40.60-27:46.06] Agent: I don't know if it's easier for you to stay on hold until somebody comes or if you would like me to call you back once I
[27:48.70-27:52.37] Agent: it is have a meeting I have to get a
[27:53.66-27:54.85] Unknown: so it
[27:56.70-27:57.44] Unknown: the
[27:58.79-28:01.98] Agent: okay yeah if you have to get off the call unfortunately.
[28:02.07-28:02.96] Agent: What's your date of birth?
[28:02.99-28:04.74] Customer: I may try to do this a different way.
[28:04.87-28:17.09] Agent: Great new feature available do com for customers with a Now you can schedule or reschedule sorry I got 9 and then [PHONE_NUMBER] by a local [ORGANIZATION] adjustment on to [ORGANIZATION].
[28:17.16-28:17.79] IVR/System: [URL]
[28:19.01-28:22.27] IVR/System: [PHONE_NUMBER] at of our many convenient locations.
[28:22.32-28:25.11] Customer: Okay I'm going to try to disconnect and go a different way with [ORGANIZATION].
[28:25.16-28:29.07] Customer: Sometimes you can go through and enter personal information and shortcut.
[28:29.81-28:34.80] Customer: Like I said, I've never had to be on hold this long with Geicoa so let me put you back on hold.
[28:34.82-28:36.00] Customer: I'm going to disconnect with them.
[28:36.02-28:38.72] Customer: I'm going toa call them back and then I'm going to try to go in different direction.
[28:38.74-28:41.76] Customer: Okay okay sounds good than
[28:44.82-28:45.95] Agent: thank you for call
[28:49.13-28:51.65] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[28:51.82-28:59.69] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[28:59.87-29:05.41] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[29:05.47-29:08.71] IVR/System: Choosing from an amaz selection of glass patterns and finishes.
[29:08.89-29:15.38] IVR/System: We can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[29:23.60-29:24.93] Agent: [PERSON_NAME], you still there?
[29:25.08-29:29.73] Agent: Yep. We have a [OCCUPATION] with [ORGANIZATION] on the line with us now.
[29:33.13-29:37.23] Agent: Hello, my name is [PERSON_NAME] with [ORGANIZATION] on a recorded line for verification.
[29:37.30-29:39.43] Agent: Can I get your full name and date of birth?
[29:39.82-29:43.52] Customer: Yes, it's [PERSON_NAME] [PERSON_NAME] and my birthday is
[29:47.17-29:51.47] Agent: thank you. And so when did your glass damage happen or when did you first notice it?
[29:51.86-29:53.43] Customer: This past weekend.
[29:55.54-29:56.56] Customer: I'Saturday
[29:58.08-29:59.13] Customer: Saturday night.
[30:00.43-30:02.90] Agent: And can you confirm the vehicle you're calling about?
[30:03.07-30:05.89] Customer: Yes, it's a [DATE_INTERVAL] [ORGANIZATION] Rogue.
[30:07.43-30:11.49] Agent: All right. And were you driving that vehicle in the state of [LOCATION] when the damage happened?
[30:11.88-30:13.73] Customer: No, it was in [LOCATION].
[30:14.67-30:15.90] Customer: I was driving fromse.
[30:15.95-30:16.65] Agent: No problem.
[30:18.47-30:22.38] Agent: Yeah, that's fine. And so on file, we did have a good email address.
[30:25.99-30:27.02] Customer: That's correct.
[30:28.23-30:31.45] Agent: All right, a good phone number for text messages is still that one in?
[30:32.80-30:33.58] Customer: Yep.
[30:35.04-30:40.06] Agent: All right, so the crack to your front windshield, is it currently longer than the length of a [MONEY_AMOUNT] bill?
[30:41.19-30:41.93] Customer: Yes,
[30:43.39-30:52.31] Customer: now it was Saturday, but the last [DURATION] [DURATION], I don't know for the heat or whatever, but it's causing it to spider, so I'm freaking out,
[30:53.64-30:58.76] Agent: of course. All right, so for that glass replacement, that will file up under your comprehensive coverage.
[30:58.82-31:03.70] Agent: So you do have a deductible of $[MONEY_AMOUNT] that would apply towards the work.
[31:04.05-31:07.67] Agent: And so what I'm doing is sending the information over to your glass company.
[31:07.72-31:09.77] Agent: So you'you're just hear [PERSON_NAME] [PERSON_NAME].
[31:09.83-31:10.99] Agent: Give me one moment.
[31:11.12-31:11.79] Customer: Sure.
[31:22.22-31:28.92] Agent: And do keep in mind, after your glass is replaced, the vehicle does need to be recalibrated for any advanced features that it may carry.
[31:29.38-31:32.50] Agent: And so I did go ahead and assign [ORGANIZATION] [ORGANIZATION] to the claim.
[31:32.60-31:37.57] Agent: They do affiliate with [ORGANIZATION] as well, so they'll provide you a warranty on the work that they complete.
[31:37.87-31:42.68] Agent: You'll also be receiving a confirmation email just devising their the shop doing the work for you.
[31:43.05-31:47.08] Customer: Okay. Yeah. So they said that they're able to do the calibration and everything.
[31:47.14-31:48.29] Customer: So that'll all be rolled up.
[31:48.35-31:51.37] Agent: One claim, one situation, one $[MONEY_AMOUNT] deductible.
[31:51.43-31:55.42] Customer: Correct? Right. Perfect.
[31:57.40-31:59.22] Agent: All rightty. Well, once again, my name was [PERSON_NAME].
[31:59.25-32:00.59] Agent: Is there anything else today?
[32:01.20-32:03.11] Customer: No, that's all. Thank you so much.
[32:03.88-32:07.35] Agent: So, [PERSON_NAME], I'll need to give that dispatch your referral number for me, please.
[32:08.42-32:11.09] Customer: Referral [NUMBER_SEQUENCE].
[32:12.35-32:17.01] Agent: Okay, I'm repeat it back to you, [NUMBER_SEQUENCE] with a $[MONEY_AMOUNT] deductible.
[32:17.06-32:20.72] Customer: Correct. Right. All right, thank you.
[32:21.51-32:23.26] Agent: No problem. Have a great day.
[32:23.44-32:26.37] Agent: Than well, [PERSON_NAME], remain online for me if you don't mind.
[32:29.66-32:31.15] Agent: All right. Are you still there?
[32:31.33-32:38.85] Agent: Yep. All right, so as you heard, you have the $[MONEY_AMOUNT] deductible, which will be responsible for at the completion of the job.
[32:39.03-32:43.85] Agent: What I'm going to do now is I'll submit this ticket over to scheduling so they can get that glass ordered for you.
[32:43.95-32:49.03] Agent: Now they will be reaching out to you just to confirm your information and letting you know about your appointment for Friday.
[32:49.18-32:52.60] Agent: But I do have in the notes that you'll be droppiving it off Thursday evening.
[32:53.13-33:00.89] Customer: I have a question for you for logistics because obviously my vehicle is going to be there so I'm going to need a vehicle to get around.
[33:00.95-33:03.39] Customer: So I am going to.
[33:03.57-33:07.37] Customer: I'm going to ask my cousin to borrow his car.
[33:07.83-33:13.48] Customer: Would it be all right if we potentially left one of the vehicles?
[33:13.55-33:15.74] Customer: Either it be mine or his.
[33:15.84-33:25.81] Customer: If I have to do this all by myself on Friday taking care of the bills and stuff with you guys if it wereed to sit there in the lot until Sunday.
[33:26.87-33:28.34] Agent: Yeah, I don't see any issues there.
[33:28.36-33:31.92] Agent: We have plenty of room in our parking lot so it shouldn't be a problem.
[33:32.39-33:35.54] Customer: I anticipate definitely not.
[33:35.88-33:38.54] Customer: Okay. I just don't want to come back and my car be tolded
[33:40.12-33:42.63] Customer: no, definitely not. But I would still bring that to [ORGANIZATION].
[33:42.67-33:46.32] Agent: I'll put that in the notes but just bring that to dispatches attention when they call you.
[33:46.36-33:55.60] Agent: Just so they can also understand that like I said, they don't always, sometimes like anybody else, they kind of prusise over the notes and I don't want anybody to miss that.
[33:55.63-33:56.78] Agent: So it will be in the notes.
[33:56.83-33:58.82] Customer: I just want to make sure it's degrated.
[33:59.23-34:07.87] Customer: Okay. Yeah. So I'm supposed to be staying up in [LOCATION] for the weekend, but it's close enough that I can come back home to take care of this each day.
[34:07.93-34:14.72] Customer: So my cousin's going to be with me but I don't want to drag him along if I don't have to so it ruin his time.
[34:14.78-34:18.72] Agent: Sure, totally understand. Yeah, like I said, that's definitely in the notes.
[34:18.80-34:23.01] Agent: Just bring it to their attention just to be 100% it doesn't get missed.
[34:23.57-34:26.24] Agent: Okay, perfect. And I'm sorry, what was your name again?
[34:26.78-34:29.70] Customer: It's [PERSON_NAME]. [PERSON_NAME], thank you so much.
[34:29.76-34:30.73] Customer: I really appreciate it.
[34:30.75-34:32.47] Customer: You seriously made this so much easier.
[34:32.50-34:36.80] Customer: I've had so much [MEDICAL_CONDITION] since last night, like I don't know what I do.
[34:36.97-34:38.72] Customer: So thank you so much.
[34:39.34-34:40.81] Agent: Yeah, you're absolutely very welcome.
[34:40.87-34:52.36] Agent: And what I'll say to that is if you did enjoy your experience, if you would at some point, if you feel the need to or would like to, if you could go on Google and just leave us a review and maybe drop my name in there, that would be wonderful.
[34:52.66-34:55.06] Customer: Absolutely. Thank you so much, [PERSON_NAME].
[34:55.08-34:56.72] Agent: I appreciate it. You're very welcome.
[34:57.11-34:58.49] Agent: Hope you Have a great day.
[34:58.78-35:00.07] Customer: Thanks. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. Please hold for the next available [OCCUPATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How may I direct your call? Hi [PERSON_NAME]. I was just calling to find out how much you guys charge to replace a windshield for my vehicle. I'm not sure who need to through an insurance claim. Well, that's where I'm trying to figure out so as of now, no, I'm trying to ","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. Please hold for the next available [OCCUPATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How may I direct your call? Hi [PERSON_NAME]. I was just calling to find out how much you guys charge to replace a windshield for my vehicle. I'm not sure who need to through an insurance claim. Well, that's where I'm trying to figure out so as of now, no, I'm trying to do it out of my pocket. Okay. Which location would you like to get an estimate from? Whichever one'cheaper it doesn't outt o. Ok. Okay. Give me one moment please. Thank you. Last [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxury. Luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start [ORGANIZATION] [ORGANIZATION] understands your thank you for choosing [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], may I help you? Hi [PERSON_NAME]. I was calling to get a quote for a replacement of my front windshield. Yeah, happy to help with that. What's the [DURATION] making model the vehicle? It is a [DATE_INTERVAL] [ORGANIZATION] Rogue. Okay. So that [DURATION] of the Rogue they made six different windshield options. So in order for me to guarantee you an accurate quote, I would need to have access to the vehicle's VIN number. Do you happen to have that? I most definitely will run to my car now and get tough for you. I appreciate it. Don't run too fast. No problem. Yeah, so I drive a lot. I'm while driving to and from [LOCATION] Orac flew up and hit my windshield and it was doing okay up until the other day and now the line is quickly going across the window and I'm like I'm actually kind of scared to look at it today to see what it looks like. It's definitely goingna for sure be in a bad position by the end of the week, I'm sure. Yeah, definitely. Unfortunately, one of those things that the more you drive, the more likely it is to happen. Yeah, well, it hasn't moved since last night, so that's promising. Okay, it's [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] right perfect. So it does indicate that that vehicle is equipped with lane departure warning system, which I'm sure you're probably aware of. Spread bee your time or to. But what that means is that there's a camera that's mounted behind your windshield. That camera is part of the safety feature of the vehicle and will require recalibration when the windshield is taken out [DURATION] [DURATION] new one isn' the quote that I provide to you will include that as we do offer that service. But it does mean the vehicle will need to come into the shop to have that work performed. Just so you're aware. Okay. And typically with these jobs, depending on what your deductible is, the amount of this will go above $[MONEY_AMOUNT]. So if you have a $[MONEY_AMOUNT] deductible or lower, it might be something for you to consider going through insurance on as most windshield claims are considered zero at fault accidents and do not affect your premium. Yeah, so I was actually I was going to go through my insurance if it was more expensive than I was thinking. And so yes, over $[MONEY_AMOUNT] is definitely. I'll go through the insurance company to make the claim. You guys, let me explain that. Say that one more time. I'm so sorry. Do you guys buddy up with [ORGANIZATION]? Yes. So we partner with all the major insurance companies and I'll explain that process, how it works. So the fastest and most efficient way to file that claim is going to be for you, myself [DURATION] [DURATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION] to get on the line, all three together. And I would patch that in to make that happen. And if we do it that way, it only takes about [DURATION] [DURATION] [DURATION] [DURATION] to process that claim from start to. Sure. Sign me up. S Per I was going to drive home toago to get this taken care of, but as long as [ORGANIZATION], I'm an [LOCATION] resident, so I just want to make sure [ORGANIZATION] will take care of this out of state. I guess because I'm here for a [DURATION] [DURATION]. Yeah, should't it should be an issue'where the damage happened and all that. You have coverage. If you have full coverage, they have to cover you. I mean, it's not something they can say, well, it didn't happen in the state that you're insured. Is. Sorry about your love. Okay. No, I just wasn't sure if I had to drive back to [LOCATION] to get the work done. No, you have the option to go wherever you want, however you want. Okay, let me get your information and we'll go ahead and get this quote going for you. What's your first name? [PERSON_NAME]. Common spelling, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] at the end. All right. And your last name, [PERSON_NAME]? My last name is [PERSON_NAME]. It's spelled [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and that was [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [PERSON_NAME], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [PERSON_NAME], [PERSON_NAME], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [PERSON_NAME]. So like the [EVENT] and [PERSON_NAME] added together. Gota all. And if you don't mind, a good contact number for you two. Okay. And then if you don't mind a good email so we can send over warranty information. It is me. All right, perfect. Bear with me just a moment. I'll get this built up for us and then we will get on the line with [ORGANIZATION] to get everything squared away for you. Perfect. And do you happen to have your policy number available? It would just kind of help speed the process up for us. Contact? Sure. Let me pull up my insurance card. Policy number is [HEALTHCARE_NUMBER]. I'm going to repeat it back to you just so we know we got it right. That's [HEALTHCARE_NUMBER]. Yep. All right, perfect. Bear with me just a moment. I can said. Okay, I'm sorry, I'm sorry, what was that? I was say how long does it take to get this done and how soon can you get me in? Yeah, so let me check the schedule real quick. I believe we have availability for Friday, but I'll need to double check that. So bear with me a second if you don't mind. Let me finish building this real fast and then I'll circle back to. Sure, no problem. All right, so y. If we do show to have availability this Friday. Now with these recalibrations, the camera system and the replacement of the glass, you're typically looking at about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. So ideally, if you can drop it off, that's going to be the best way to about it. But yeah, could do both. It takes about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. Okay. My question to you would also be, is it possible to drop off the keys in the vehicle the night before? Do you have a Dropbox? Absolutely. We do. Yep. And something very commonly done. So yeah, the Dropbox is very clearly visible on the side of the building. So when you pull in, you park the vehicle, drop the keys in and then we'll start to work accordingly. Okay. Do I need a specific appointment time or can I just say I'm coming Friday and I'll drop the car off Thursday night. Yeah, I'll just put you if you're going to come and pick it up. Excuse me. If you're planning on picking it up Friday evening, what I'll do is I'll put you in for a morning appointment just to make sure we don't run into any kind of issues there. I mean, not that we would typically as far as like even an afternoon appointment, but that way it would give you some time to pick the vehicle up without having to wait to the perfect all right, so what I'm going to do now, [PERSON_NAME], is I'll put you on a brief hold. I'm going to get a [OCCUPATION] with [ORGANIZATION] on the line with us. I'm going to give them some initial information and then I will bring you on the call so we can finalize everything. Okay, perfect. Thank you. You're very welcome. Hang on just a moment. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops with [ORGANIZATION]. You'll always know the price upfron before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home the Advantage Plan protection even transfer to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan. Today we have been Providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service. During this time, we have evolved to provide a more reduced contact experience. When interacting with us, we will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you. The choice is clear. For windshield replacement, [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car, call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION]. We recommend o OEM quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claims. We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service. During this time, we have evolved to provide a more reduced contact experience. When interacting with us, we will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair on a hatchback, an RV windshield or your prize classic vehicle, [ORGANIZATION] [ORGANIZATION] is here to serve you. [PERSON_NAME], are you still there? Yes. I just want to let you know they've got us on hold so I'LL come back. Good news. The fastest and easiest way to complete your glass claim or check your claim status is by using a shortcut mobile. Are you able to hear me? Sorry, can I text you a link with a shortcut? I will come right back to you as soon as they get back on the line. Sure, sure. Thank you [ORGANIZATION] [ORGANIZATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start, [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced Measurement Plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing, wall wa tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plans. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service. During this time, we have evolved to provide a more reduced contact experience. When interacting with us, we will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and Accept payment via the phone. Whether it's a/air done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you. The choice is clear for windshield replacement, [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We recommend OEM quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim. We have been providing quality auto glass repair since [DATE_INTERVAL]. The safety of our customers Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service. During this time, we have evolved to provide a more reduced contact exp when interacting with us. We will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair on a hatchback, an RV windshield or your prize classic vehicle, [ORGANIZATION] [ORGANIZATION] is here to serve you. Shad you still there? Yep. [ORGANIZATION] is thankful as you can hear, we'on hold. I just wanted to chec you back here with and let you know serv our great nation [ORGANIZATION] help [OCCUPATION] and women. Thank you [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclo ###loures designed to fit any style and size, most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] you'll always know the price. UPFN before we start, [ORGANIZATION] [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced Measurement Plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plans. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service. During this time, we have evolved to provide a more reduced contact experience. When interacting with us, we will provide you [PERSON_NAME] [PERSON_NAME] electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you. The choice is clear for windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives car makers do. Only. [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield. Help protect everyone in your car. Call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION] we recommend OEM quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim. We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION] over the past [DURATION] [DURATION] our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and our [PERSON_NAME], can you still hear me? Everything you love about [ORGANIZATION] now mobile [ORGANIZATION] mobile app you can make yeah I wish they wouldn't keep what I was going to recommend is I've never been on who I don't know if it's easier for you to stay on hold until somebody comes or if you would like me to call you back once I it is have a meeting I have to get a so it the okay yeah if you have to get off the call unfortunately. What's your date of birth? I may try to do this a different way. Great new feature available do com for customers with a Now you can schedule or reschedule sorry I got 9 and then [PHONE_NUMBER] by a local [ORGANIZATION] adjustment on to [ORGANIZATION]. [URL] [PHONE_NUMBER] at of our many convenient locations. Okay I'm going to try to disconnect and go a different way with [ORGANIZATION]. Sometimes you can go through and enter personal information and shortcut. Like I said, I've never had to be on hold this long with Geicoa so let me put you back on hold. I'm going to disconnect with them. I'm going toa call them back and then I'm going to try to go in different direction. Okay okay sounds good than thank you for call [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amaz selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. [PERSON_NAME], you still there? Yep. We have a [OCCUPATION] with [ORGANIZATION] on the line with us now. Hello, my name is [PERSON_NAME] with [ORGANIZATION] on a recorded line for verification. Can I get your full name and date of birth? Yes, it's [PERSON_NAME] [PERSON_NAME] and my birthday is thank you. And so when did your glass damage happen or when did you first notice it? This past weekend. I'Saturday Saturday night. And can you confirm the vehicle you're calling about? Yes, it's a [DATE_INTERVAL] [ORGANIZATION] Rogue. All right. And were you driving that vehicle in the state of [LOCATION] when the damage happened? No, it was in [LOCATION]. I was driving fromse. No problem. Yeah, that's fine. And so on file, we did have a good email address. That's correct. All right, a good phone number for text messages is still that one in? Yep. All right, so the crack to your front windshield, is it currently longer than the length of a [MONEY_AMOUNT] bill? Yes, now it was Saturday, but the last [DURATION] [DURATION], I don't know for the heat or whatever, but it's causing it to spider, so I'm freaking out, of course. All right, so for that glass replacement, that will file up under your comprehensive coverage. So you do have a deductible of $[MONEY_AMOUNT] that would apply towards the work. And so what I'm doing is sending the information over to your glass company. So you'you're just hear [PERSON_NAME] [PERSON_NAME]. Give me one moment. Sure. And do keep in mind, after your glass is replaced, the vehicle does need to be recalibrated for any advanced features that it may carry. And so I did go ahead and assign [ORGANIZATION] [ORGANIZATION] to the claim. They do affiliate with [ORGANIZATION] as well, so they'll provide you a warranty on the work that they complete. You'll also be receiving a confirmation email just devising their the shop doing the work for you. Okay. Yeah. So they said that they're able to do the calibration and everything. So that'll all be rolled up. One claim, one situation, one $[MONEY_AMOUNT] deductible. Correct? Right. Perfect. All rightty. Well, once again, my name was [PERSON_NAME]. Is there anything else today? No, that's all. Thank you so much. So, [PERSON_NAME], I'll need to give that dispatch your referral number for me, please. Referral [NUMBER_SEQUENCE]. Okay, I'm repeat it back to you, [NUMBER_SEQUENCE] with a $[MONEY_AMOUNT] deductible. Correct. Right. All right, thank you. No problem. Have a great day. Than well, [PERSON_NAME], remain online for me if you don't mind. All right. Are you still there? Yep. All right, so as you heard, you have the $[MONEY_AMOUNT] deductible, which will be responsible for at the completion of the job. What I'm going to do now is I'll submit this ticket over to scheduling so they can get that glass ordered for you. Now they will be reaching out to you just to confirm your information and letting you know about your appointment for Friday. But I do have in the notes that you'll be droppiving it off Thursday evening. I have a question for you for logistics because obviously my vehicle is going to be there so I'm going to need a vehicle to get around. So I am going to. I'm going to ask my cousin to borrow his car. Would it be all right if we potentially left one of the vehicles? Either it be mine or his. If I have to do this all by myself on Friday taking care of the bills and stuff with you guys if it wereed to sit there in the lot until Sunday. Yeah, I don't see any issues there. We have plenty of room in our parking lot so it shouldn't be a problem. I anticipate definitely not. Okay. I just don't want to come back and my car be tolded no, definitely not. But I would still bring that to [ORGANIZATION]. I'll put that in the notes but just bring that to dispatches attention when they call you. Just so they can also understand that like I said, they don't always, sometimes like anybody else, they kind of prusise over the notes and I don't want anybody to miss that. So it will be in the notes. I just want to make sure it's degrated. Okay. Yeah. So I'm supposed to be staying up in [LOCATION] for the weekend, but it's close enough that I can come back home to take care of this each day. So my cousin's going to be with me but I don't want to drag him along if I don't have to so it ruin his time. Sure, totally understand. Yeah, like I said, that's definitely in the notes. Just bring it to their attention just to be 100% it doesn't get missed. Okay, perfect. And I'm sorry, what was your name again? It's [PERSON_NAME]. [PERSON_NAME], thank you so much. I really appreciate it. You seriously made this so much easier. I've had so much [MEDICAL_CONDITION] since last night, like I don't know what I do. So thank you so much. Yeah, you're absolutely very welcome. And what I'll say to that is if you did enjoy your experience, if you would at some point, if you feel the need to or would like to, if you could go on Google and just leave us a review and maybe drop my name in there, that would be wonderful. Absolutely. Thank you so much, [PERSON_NAME]. I appreciate it. You're very welcome. Hope you Have a great day. Thanks. Bye."
9,2511,b3b311f30ce048a098fad8d174c8cfb4_(1),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/b3b311f30ce048a098fad8d174c8cfb4_(1)_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.93403864,0.9340386525505293,759.0,1039,1039,1.3689064558629775,60,4,"[NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PHONE_NUMBER]",44,False,90.383,103,45,23,35,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.01-00:04.12] IVR/System: All calls are recorded for quality and training purposes.
[00:23.86-00:27.41] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION], your [OCCUPATION] [OCCUPATION].
[00:27.56-00:30.21] IVR/System: Your [OCCUPATION] is currently assisting another caller.
[00:30.32-00:33.02] IVR/System: Please stay the line and we'll be happy to assist you.
[00:34.80-00:37.80] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:37.94-00:39.24] IVR/System: Thank you for holding.
[00:39.42-00:45.17] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[00:46.08-00:50.96] IVR/System: If you were calling because you have experienced water or fire damage, you'called the right place.
[00:51.10-01:01.85] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little incon [ORGANIZATION] [ORGANIZATION] and aighly company to better assist you.
[01:01.90-01:03.69] IVR/System: What is the purpose of your call today?
[01:04.47-01:05.84] Customer: Water mitigation.
[01:07.58-01:09.56] Agent: You'needing water mitigation services?
[01:10.34-01:13.41] Customer: Yes. What happened in the home?
[01:14.50-01:22.39] Customer: Okay. I've just given this at length to [ORGANIZATION] [ORGANIZATION] and they flip me over to you, but if you don't have any record of that.
[01:22.53-01:25.56] Customer: I live in it country condominium high rise.
[01:25.97-01:32.78] Customer: There is water actively seeping under my kitchen floor which is made of cork.
[01:32.86-01:35.78] Customer: It is spreading out to the carpeted areas.
[01:35.94-01:39.56] Customer: I've checked everything. I know how to check.
[01:40.45-01:43.95] Customer: Got to figure out where it's coming from and put a stop to it.
[01:48.14-01:54.30] Agent: She said that the water is seeping out from underneath the kitchen floor and spreading to the carpeted areas, correct?
[01:55.08-01:57.81] Customer: Yes, but it's not coming from the kitchen sink.
[01:59.36-02:03.06] Agent: I do to hear that you're experiencing a leak, but we'd be happy to assist.
[02:03.23-02:07.30] Agent: I'll need to gather some information so we can get you in touch with the appropriate [OCCUPATION].
[02:07.59-02:09.85] Agent: You said you're going through insurance for this?
[02:11.00-02:16.83] Customer: Yeah. I called [ORGANIZATION] first and the local [OCCUPATION], none of whom [ORGANIZATION] gave me.
[02:16.85-02:17.41] Agent: You.
[02:18.79-02:21.45] Customer: I don't know if I'm going through insurance until you tell me.
[02:21.48-02:23.75] Customer: What? If it's insured or not.
[02:25.06-02:28.27] Agent: I'm going to place you on a brief hold and get you in touch with the appropriate [OCCUPATION].
[02:28.30-02:29.63] Agent: Will be just one moment.
[02:30.18-02:33.68] Agent: Thank you. Convenience to you as possible.
[02:33.77-02:40.51] Agent: If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money
[02:43.78-02:46.28] IVR/System: recorded for quality and training purposes.
[03:05.53-03:08.56] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:08.70-03:09.99] IVR/System: Thank you for holding.
[03:10.16-03:16.00] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[03:16.78-03:21.71] IVR/System: If you are calling because you have experienced water or fire damage, you've called the right place.
[03:21.85-03:29.73] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[03:29.82-03:31.22] IVR/System: If it's A covered loss.
[03:31.38-03:36.56] IVR/System: [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[03:55.41-03:59.46] IVR/System: Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION].
[03:59.53-04:03.31] IVR/System: We know how hard it can be when your home has been damaged by a flood or a fire.
[04:03.44-04:07.75] IVR/System: We will be with you in just a moment to help turn your damaged house back into the home.
[04:07.78-04:08.56] Agent: You know,
[04:25.58-04:31.77] IVR/System: did you spill a glass of red wine on the carpet or did a troop of muddy [OCCUPATION] [OCCUPATION] camp in the living room?
[04:31.94-04:35.27] IVR/System: No problem. It doesn't matter what kind of stain it is.
[04:35.41-04:38.50] IVR/System: [ORGANIZATION] [ORGANIZATION] can make your carpet look new again.
[04:38.62-04:42.54] IVR/System: Our [OCCUPATION] have been trained with the latest technologies and solutions.
[04:42.72-04:46.48] IVR/System: The cleaning process is fast drying and leaves no residue.
[04:46.63-04:52.02] IVR/System: We use hot water extraction, the same method recommended by most carpet manufacturers.
[04:52.14-04:56.69] IVR/System: In fact, many carpet brands require this treatment to maintain the carpet warranty.
[04:56.86-05:10.58] IVR/System: A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services including maintenance packages and the application of a special coatings such as Scotchguard or Teflon to keep your carpet looking new for longer.
[05:29.46-05:34.55] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly.
[05:34.73-05:37.73] IVR/System: Please stay on the line and we will be happy to assist you.
[05:54.37-05:55.59] IVR/System: Thank you for holding.
[05:55.72-05:59.98] IVR/System: Your call is important to us and so is providing you the best service available.
[06:00.09-06:07.92] IVR/System: All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restor [ORGANIZATION] [ORGANIZATION] and neighly company to better assist you.
[06:07.94-06:09.58] IVR/System: What is the purpose of your call today?
[06:10.49-06:12.72] Customer: Oh, this is the third time you've asked me that.
[06:12.78-06:13.87] Customer: Water mitigation.
[06:16.82-06:19.29] Agent: Okay. Were you going through your insurance company?
[06:20.35-06:25.05] Customer: I think so. Until we find out the source, it's happening as we speak.
[06:27.11-06:29.25] Agent: Okay. What was your claim number, ma'am?
[06:30.31-06:37.88] Customer: It's with [ORGANIZATION]. It is [NUMBER_SEQUENCE].
[06:40.11-06:49.48] Customer: Thank you. [NUMBER_SEQUENCE]. Yeah, I can't see that piece of paper anymore.
[06:51.65-06:56.57] Agent: Okay, let me go ahead and try and pull up your claim number here.
[06:56.62-06:57.92] Agent: Give me just a moment.
[07:39.69-07:41.01] Agent: Okay, Give me just a moment here.
[07:41.03-07:42.09] Agent: May I'PUT you on a brief hold?
[07:42.11-07:42.80] Agent: Okay.
[08:18.24-08:19.10] Agent: Hello?
[08:22.27-08:28.33] Agent: Hello? God, that was that interruption with somebody else representing you.
[08:31.04-08:32.98] Agent: Okay, I apologize.
[08:34.39-08:35.67] Agent: Hello? Okay, I'm back.
[08:35.73-08:36.74] Agent: Let's keep going.
[08:38.12-08:39.44] Agent: Okay, sorry about that.
[08:39.54-08:41.71] Agent: I'm trying to look up that claim number here for you.
[08:41.73-08:43.04] Agent: I'm sorry, I thought you heard me earlier.
[08:43.06-08:45.34] Agent: I'm going to put you on a brief hold for just a second, okay?
[08:46.15-08:47.21] Customer: No, I didn't hear that.
[08:47.24-08:50.75] Agent: Ye. The person who calleds from you just said we have your claim number.
[08:50.79-08:51.86] Agent: So you have it.
[08:53.55-08:57.53] Agent: Okay. Yes, ma'am, I'm looking that up so I can give you the local office phone number.
[08:59.54-09:00.37] Agent: Okay,
[09:02.02-09:03.28] Agent: give me just a second.
[09:04.18-09:04.92] Agent: Yes,
[11:52.50-11:53.68] Agent: thank you so much for holding.
[11:53.71-11:54.88] Agent: Ma'am, are you still there?
[11:55.47-11:57.72] Customer: Yes, I am here.
[11:57.86-12:00.37] Agent: Okay, thank you. I apologize about that way.
[12:00.39-12:02.43] Agent: Ma, My computer is running a little slow here.
[12:02.56-12:06.50] Agent: I do have that local office phone number for whenever you're ready that was assigned to your claim.
[12:06.57-12:07.83] Customer: I'm very ready.
[12:09.33-12:10.62] Agent: Okay, it's going to be
[12:14.85-12:18.59] Agent: [PHONE_NUMBER]. Who am I calling?
[12:20.57-12:22.77] Agent: It's. It's the [ORGANIZATION] [ORGANIZATION], ma'am.
[12:22.79-12:25.30] Agent: It's just your local office that'assigned to the claim.
[12:26.74-12:29.76] Customer: Oh, God. Why wouldn't [ORGANIZATION] give me that number?
[12:29.81-12:31.51] Agent: Okay, I will call right now.
[12:33.22-12:34.10] Customer: All right, sounds good.
[12:34.12-12:35.69] Agent: Me. Well, thank you so much for calling [ORGANIZATION].
[12:35.71-12:37.08] Agent: You have a great rest of your day.
[12:37.86-12:38.10] Customer: Bye.","All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION], your [OCCUPATION] [OCCUPATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we'll be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you were calling because you have","All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION], your [OCCUPATION] [OCCUPATION]. Your [OCCUPATION] is currently assisting another caller. Please stay the line and we'll be happy to assist you. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you were calling because you have experienced water or fire damage, you'called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little incon [ORGANIZATION] [ORGANIZATION] and aighly company to better assist you. What is the purpose of your call today? Water mitigation. You'needing water mitigation services? Yes. What happened in the home? Okay. I've just given this at length to [ORGANIZATION] [ORGANIZATION] and they flip me over to you, but if you don't have any record of that. I live in it country condominium high rise. There is water actively seeping under my kitchen floor which is made of cork. It is spreading out to the carpeted areas. I've checked everything. I know how to check. Got to figure out where it's coming from and put a stop to it. She said that the water is seeping out from underneath the kitchen floor and spreading to the carpeted areas, correct? Yes, but it's not coming from the kitchen sink. I do to hear that you're experiencing a leak, but we'd be happy to assist. I'll need to gather some information so we can get you in touch with the appropriate [OCCUPATION]. You said you're going through insurance for this? Yeah. I called [ORGANIZATION] first and the local [OCCUPATION], none of whom [ORGANIZATION] gave me. You. I don't know if I'm going through insurance until you tell me. What? If it's insured or not. I'm going to place you on a brief hold and get you in touch with the appropriate [OCCUPATION]. Will be just one moment. Thank you. Convenience to you as possible. If it's a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you are calling because you have experienced water or fire damage, you've called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's A covered loss. [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION]. We know how hard it can be when your home has been damaged by a flood or a fire. We will be with you in just a moment to help turn your damaged house back into the home. You know, did you spill a glass of red wine on the carpet or did a troop of muddy [OCCUPATION] [OCCUPATION] camp in the living room? No problem. It doesn't matter what kind of stain it is. [ORGANIZATION] [ORGANIZATION] can make your carpet look new again. Our [OCCUPATION] have been trained with the latest technologies and solutions. The cleaning process is fast drying and leaves no residue. We use hot water extraction, the same method recommended by most carpet manufacturers. In fact, many carpet brands require this treatment to maintain the carpet warranty. A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services including maintenance packages and the application of a special coatings such as Scotchguard or Teflon to keep your carpet looking new for longer. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly. Please stay on the line and we will be happy to assist you. Thank you for holding. Your call is important to us and so is providing you the best service available. All [ORGANIZATION] [ORGANIZATION] [OCCUPATION] are trained in the latest in cleaning and restor [ORGANIZATION] [ORGANIZATION] and neighly company to better assist you. What is the purpose of your call today? Oh, this is the third time you've asked me that. Water mitigation. Okay. Were you going through your insurance company? I think so. Until we find out the source, it's happening as we speak. Okay. What was your claim number, ma'am? It's with [ORGANIZATION]. It is [NUMBER_SEQUENCE]. Thank you. [NUMBER_SEQUENCE]. Yeah, I can't see that piece of paper anymore. Okay, let me go ahead and try and pull up your claim number here. Give me just a moment. Okay, Give me just a moment here. May I'PUT you on a brief hold? Okay. Hello? Hello? God, that was that interruption with somebody else representing you. Okay, I apologize. Hello? Okay, I'm back. Let's keep going. Okay, sorry about that. I'm trying to look up that claim number here for you. I'm sorry, I thought you heard me earlier. I'm going to put you on a brief hold for just a second, okay? No, I didn't hear that. Ye. The person who calleds from you just said we have your claim number. So you have it. Okay. Yes, ma'am, I'm looking that up so I can give you the local office phone number. Okay, give me just a second. Yes, thank you so much for holding. Ma'am, are you still there? Yes, I am here. Okay, thank you. I apologize about that way. Ma, My computer is running a little slow here. I do have that local office phone number for whenever you're ready that was assigned to your claim. I'm very ready. Okay, it's going to be [PHONE_NUMBER]. Who am I calling? It's. It's the [ORGANIZATION] [ORGANIZATION], ma'am. It's just your local office that'assigned to the claim. Oh, God. Why wouldn't [ORGANIZATION] give me that number? Okay, I will call right now. All right, sounds good. Me. Well, thank you so much for calling [ORGANIZATION]. You have a great rest of your day. Bye."
10,1473,82cf83751f74459e8bab38aee561de72,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/82cf83751f74459e8bab38aee561de72_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.93369836,0.9336983791748527,488.0,1018,1018,2.0860655737704916,69,6,"[LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [VEHICLE_ID]",44,False,90.359,85,34,47,4,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.54-00:01.77] IVR/System: Thank you for calling [ORGANIZATION].
[00:01.83-00:03.99] IVR/System: A community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:04.18-00:07.75] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[00:08.18-00:14.57] IVR/System: Our brands are locally owned and thank you for calling [ORGANIZATION] your source for local [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:14.65-00:16.55] Agent: This is [PERSON_NAME]. How can I help you?
[00:18.45-00:21.48] Customer: Hi, I actually was trying to.
[00:22.61-00:24.30] Customer: Are you Affiliated with the [ORGANIZATION].
[00:24.34-00:25.27] Customer: [ORGANIZATION]?
[00:26.48-00:27.54] Customer: The company?
[00:28.91-00:31.43] Customer: Okay, is this the corporate location?
[00:31.52-00:33.62] Customer: Because I got this number from a different person.
[00:34.12-00:36.41] Customer: I didn't know if this was the corporate office.
[00:37.55-00:39.53] Agent: Yeah, this is the [ORGANIZATION] [ORGANIZATION].
[00:41.20-00:48.91] Customer: Okay, well I'm trying to get in touch with somebody from corporate for a [ORGANIZATION].
[00:48.95-00:52.11] Customer: [ORGANIZATION] company in my state.
[00:52.30-00:55.27] Customer: I need to speak to them in regards to
[00:56.92-01:00.23] Customer: a situation that's not being handled correctly.
[01:00.92-01:03.20] Customer: So I didn't know who I need to speak to there.
[01:03.24-01:05.19] Customer: If it's the [OCCUPATION] or somebody.
[01:06.72-01:09.67] Agent: Yeah, sure, I'll be more than glad to help you with that.
[01:09.97-01:13.75] Agent: Just to start the process here, may I please have your first and last name?
[01:14.77-01:18.67] Customer: It's [PERSON_NAME]. And last name for the ohr.
[01:20.58-01:24.25] Agent: Thank you. And I show the number you are calling in on today.
[01:27.19-01:30.12] Agent: [PHONE_NUMBER] [PHONE_NUMBER]. Is this the best number to reach you?
[01:30.91-01:32.20] Customer: Yes, that's correct.
[01:33.58-01:37.72] Agent: Okay, thank you. And may I also have your zip code?
[01:39.34-01:40.61] Customer: [LOCATION] [LOCATION] [LOCATION].
[01:42.83-01:46.05] Agent: Thank you. Just let me add information here.
[01:50.08-01:55.90] Agent: And [PERSON_NAME], please tell me about your experience and I will make sure to get this pass along to incorporate.
[01:55.97-01:59.06] Agent: So they are going to be reaching you back to follow up with you directly.
[02:00.89-02:02.86] Customer: You said that they would call me back.
[02:04.00-02:05.17] Agent: Yes, that is correct.
[02:05.20-02:09.50] Agent: So I just need to provide a couple of details so they can have a better idea.
[02:11.12-02:17.91] Customer: Well, here'the situation just so you understand what I'TRYING to get the information for.
[02:19.12-02:23.87] Customer: I live in [LOCATION] and one of the [ORGANIZATION].
[02:23.92-02:33.44] Customer: [ORGANIZATION] vehicles that was traveling on the same road as I was and my daughter basically the [ORGANIZATION].
[02:33.46-02:45.15] Customer: [ORGANIZATION] vehicle during rush hour traffic tried to force and merge his way over into the left hand lane where he had
[02:46.37-02:51.71] Customer: hit our vehicle. I scraped our vehicle on the side of the doors and things like that.
[02:52.09-03:02.26] Customer: So I had contacted the phone number that we took a picture of off the vehicle and the license plate off the vehicle and phoned the company here in [LOCATION].
[03:02.60-03:15.44] Customer: But this person by the name of [PERSON_NAME], she is refusing to render the insurance company name and policy number.
[03:15.63-03:25.31] Customer: Now in the state of [LOCATION] we have no fault of an accident unless a vehicle is towed or a person that actually has been transported to a hospital.
[03:25.49-03:33.85] Customer: For the [ORGANIZATION] [ORGANIZATION] to do a report in [LOCATION] you have to exchange your insurance company's information and policy number.
[03:33.99-03:36.35] Agent: When it's a non reportable accident.
[03:36.74-03:46.44] Customer: So I'm having trouble with this company here, them giving me the insurance company name and policy number and I need to speak to somebody in corporate to help us out with this matter.
[03:49.06-03:53.59] Agent: Okay, sure. I completely understand and I'm so sorry to hear about that experience.
[03:53.66-03:59.09] Agent: We are going to do our best to solve that issue just for them to have all the information.
[03:59.22-04:02.24] Agent: Do you have the license plat number?
[04:04.09-04:08.00] Customer: Yes, let me get that for you here right now.
[04:09.29-04:13.35] Agent: And it's going to be a [LOCATION] plate for the [ORGANIZATION].
[04:13.38-04:14.75] Agent: [ORGANIZATION] vehicle.
[04:15.97-04:20.00] Customer: It's a blue [VEHICLE_ID], it's like a [VEHICLE_ID] [ORGANIZATION] vehicle.
[04:20.98-04:23.33] Agent: And give me one second here.
[04:23.35-04:24.24] Agent: I'm sorry.
[04:25.74-04:27.24] Agent: Worries. Take your time.
[04:32.21-04:44.92] Customer: Okay, it is going to be [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:50.81-04:52.68] Customer: I'm not sure you want
[04:53.96-04:58.79] Customer: that we've been calling or the phone number that's actually on the vehicle.
[05:00.52-05:05.06] Agent: Yeah, sure, you can provide that information so they can have a good idea.
[05:05.81-05:09.55] Agent: Yeah, so the vehicle, it has a phone
[05:15.96-05:21.50] Customer: [PHONE_NUMBER] now the person that I have been
[05:22.76-05:26.70] Customer: calling and speaking with is.
[05:26.77-05:31.35] Customer: Her name is [PERSON_NAME] and the number that they gave us a
[05:38.08-05:38.82] Agent: [PHONE_NUMBER].
[05:40.40-05:49.46] Customer: Now apparently I guess there's multiple locations, but that's the number that the person's been speaking with me until
[05:50.81-05:52.90] Customer: she started getting very
[05:54.88-06:10.55] Customer: confrontational, not willing to render this information and she decided to hang up on me multiple times and then block my phone number from contacting this number that I just gave you.
[06:13.35-06:16.40] Agent: Okay, I completely understand.
[06:16.47-06:30.50] Agent: I'm going to pass along this feedback about this [OCCUPATION] to the corporate and as I mentioned before, I'm going to request for one of the [OCCUPATION] to call you back to the same phone number that we confirmed at the beginning of the call.
[06:30.67-06:41.48] Agent: So they are going to be reaching out to you as soon as possible and I'm going to make sure that this information is going to pass along to the person who can help you with this situation.
[06:41.58-06:47.28] Customer: Okay? Yes, definitely. I would appreciate it to be escalated to move along.
[06:47.38-06:48.86] Customer: I would appreciate the help.
[06:50.39-06:59.57] Agent: Yeah, they are going to provide you the details for the process to follow up and let me know if is there anything else I can help you with at this moment.
[07:02.07-07:09.81] Customer: So where I just called you at, is that the [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]?
[07:11.69-07:17.54] Agent: Yeah, this is the national center and we are just in charge to book the services for the customers.
[07:17.61-07:25.75] Agent: But I can pass on these complainers to the corporate as I mentioned before, and they are going to be checking directly with the office that is in your area.
[07:27.49-07:32.47] Customer: Okay. But so for the main corporation that handles like, say, [ORGANIZATION].
[07:32.52-07:33.50] Customer: [ORGANIZATION].
[07:35.44-07:38.44] Customer: What address is that and zip code?
[07:39.87-07:45.82] Agent: O. Unfortately, we don't handle that information because this is going to be sent through the system.
[07:45.94-07:50.32] Agent: So I cannot provide you that information because my system is not showing it.
[07:52.26-07:55.02] Customer: Okay. All right. Okay.
[07:55.06-07:55.88] Customer: No problem.
[07:58.06-08:00.86] Agent: Okay. Thank you so much for calling [ORGANIZATION].
[08:00.92-08:04.40] Agent: We appreciate your business and have a great rest of your day.
[08:05.11-08:06.70] Customer: Okay, you too. Bye now.","Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and thank you for calling [ORGANIZATION] your source for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How can I help you? Hi, I actually was trying to. Are you Affiliated with the [ORGANIZATION]. [ORGANIZATION]? The company? Okay, is this the corporate location? Because I got this num","Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and thank you for calling [ORGANIZATION] your source for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How can I help you? Hi, I actually was trying to. Are you Affiliated with the [ORGANIZATION]. [ORGANIZATION]? The company? Okay, is this the corporate location? Because I got this number from a different person. I didn't know if this was the corporate office. Yeah, this is the [ORGANIZATION] [ORGANIZATION]. Okay, well I'm trying to get in touch with somebody from corporate for a [ORGANIZATION]. [ORGANIZATION] company in my state. I need to speak to them in regards to a situation that's not being handled correctly. So I didn't know who I need to speak to there. If it's the [OCCUPATION] or somebody. Yeah, sure, I'll be more than glad to help you with that. Just to start the process here, may I please have your first and last name? It's [PERSON_NAME]. And last name for the ohr. Thank you. And I show the number you are calling in on today. [PHONE_NUMBER] [PHONE_NUMBER]. Is this the best number to reach you? Yes, that's correct. Okay, thank you. And may I also have your zip code? [LOCATION] [LOCATION] [LOCATION]. Thank you. Just let me add information here. And [PERSON_NAME], please tell me about your experience and I will make sure to get this pass along to incorporate. So they are going to be reaching you back to follow up with you directly. You said that they would call me back. Yes, that is correct. So I just need to provide a couple of details so they can have a better idea. Well, here'the situation just so you understand what I'TRYING to get the information for. I live in [LOCATION] and one of the [ORGANIZATION]. [ORGANIZATION] vehicles that was traveling on the same road as I was and my daughter basically the [ORGANIZATION]. [ORGANIZATION] vehicle during rush hour traffic tried to force and merge his way over into the left hand lane where he had hit our vehicle. I scraped our vehicle on the side of the doors and things like that. So I had contacted the phone number that we took a picture of off the vehicle and the license plate off the vehicle and phoned the company here in [LOCATION]. But this person by the name of [PERSON_NAME], she is refusing to render the insurance company name and policy number. Now in the state of [LOCATION] we have no fault of an accident unless a vehicle is towed or a person that actually has been transported to a hospital. For the [ORGANIZATION] [ORGANIZATION] to do a report in [LOCATION] you have to exchange your insurance company's information and policy number. When it's a non reportable accident. So I'm having trouble with this company here, them giving me the insurance company name and policy number and I need to speak to somebody in corporate to help us out with this matter. Okay, sure. I completely understand and I'm so sorry to hear about that experience. We are going to do our best to solve that issue just for them to have all the information. Do you have the license plat number? Yes, let me get that for you here right now. And it's going to be a [LOCATION] plate for the [ORGANIZATION]. [ORGANIZATION] vehicle. It's a blue [VEHICLE_ID], it's like a [VEHICLE_ID] [ORGANIZATION] vehicle. And give me one second here. I'm sorry. Worries. Take your time. Okay, it is going to be [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. I'm not sure you want that we've been calling or the phone number that's actually on the vehicle. Yeah, sure, you can provide that information so they can have a good idea. Yeah, so the vehicle, it has a phone [PHONE_NUMBER] now the person that I have been calling and speaking with is. Her name is [PERSON_NAME] and the number that they gave us a [PHONE_NUMBER]. Now apparently I guess there's multiple locations, but that's the number that the person's been speaking with me until she started getting very confrontational, not willing to render this information and she decided to hang up on me multiple times and then block my phone number from contacting this number that I just gave you. Okay, I completely understand. I'm going to pass along this feedback about this [OCCUPATION] to the corporate and as I mentioned before, I'm going to request for one of the [OCCUPATION] to call you back to the same phone number that we confirmed at the beginning of the call. So they are going to be reaching out to you as soon as possible and I'm going to make sure that this information is going to pass along to the person who can help you with this situation. Okay? Yes, definitely. I would appreciate it to be escalated to move along. I would appreciate the help. Yeah, they are going to provide you the details for the process to follow up and let me know if is there anything else I can help you with at this moment. So where I just called you at, is that the [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]? Yeah, this is the national center and we are just in charge to book the services for the customers. But I can pass on these complainers to the corporate as I mentioned before, and they are going to be checking directly with the office that is in your area. Okay. But so for the main corporation that handles like, say, [ORGANIZATION]. [ORGANIZATION]. What address is that and zip code? O. Unfortately, we don't handle that information because this is going to be sent through the system. So I cannot provide you that information because my system is not showing it. Okay. All right. Okay. No problem. Okay. Thank you so much for calling [ORGANIZATION]. We appreciate your business and have a great rest of your day. Okay, you too. Bye now."
11,1211,69cde6f941b34aaeabb88f585e727731,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/69cde6f941b34aaeabb88f585e727731_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9321086,0.9321085555555555,389.0,990,990,2.544987146529563,35,7,"[LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,90.226,79,45,24,10,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.94-00:05.20] IVR/System: This call may be monitored or recorded for quality assurance or training purposes.
[00:06.09-00:08.62] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:08.78-00:14.36] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures.
[00:15.97-00:19.11] IVR/System: The last [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking.
[00:20.05-00:30.71] Customer: Hi [ORGANIZATION] [ORGANIZATION]. He just replaced a few windows for us and my [MARITAL_STATUS] forgot to that for the military discount that you always give us.
[00:31.89-00:37.80] Agent: All rightty. Let me go into that and I'll be more than happy to go ahead and apply that 5%.
[00:39.66-00:42.42] Agent: Let's see the telephone number that you're calling from.
[00:42.48-00:45.72] Agent: Is that associated with the estimate we have provided?
[00:46.66-00:48.52] Customer: I think it would be my [MARITAL_STATUS],
[00:57.98-01:00.69] Customer: Ms. [PERSON_NAME]. That's
[01:02.15-01:03.88] Customer: [PHONE_NUMBER]. All right.
[01:06.27-01:09.92] Agent: It looks like you guys have purchased from us here already.
[01:12.39-01:19.41] Customer: So we are waiting materials and we are they installed this morning.
[01:19.60-01:20.93] Customer: ###e I was going to say hold on.
[01:21.00-01:22.30] Customer: We have you guys
[01:23.72-01:25.52] Customer: for today. Okay. I was like, hang on.
[01:25.58-01:28.36] Customer: Why? And I'm like, I know this customer Schul.
[01:28.42-01:31.91] Customer: Pretty soon we had [PERSON_NAME] come out for that install.
[01:32.09-01:35.22] Agent: Let me go ahead and get the job itself.
[01:36.23-01:39.58] Agent: Was he not able to collect the remaining balance on site?
[01:41.39-01:45.91] Customer: I just heard him talking to my [MARITAL_STATUS] and he said, there's a card on file.
[01:45.97-01:47.08] Customer: Can we use that?
[01:47.23-01:48.31] Customer: And she said yes.
[01:48.39-01:52.89] Customer: So it should be a [ORGANIZATION] [ORGANIZATION] credit card in my [MARITAL_STATUS] name, [PERSON_NAME].
[01:53.67-01:56.90] Agent: Sure. Do you mind if I place you on a brief hold, Mr.
[01:56.92-02:09.10] Agent: [PERSON_NAME]? Let me go ahead and pull up that remaining balance, apply that military discount and before I process the payment, I'll definitely go over it with you here in our system.
[02:09.12-02:13.12] Agent: Okay, thanks. Thank you for holding.
[02:13.76-02:16.32] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[02:16.49-02:24.34] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[02:24.53-02:26.82] IVR/System: Most can be installed in a single day.
[02:26.93-02:30.20] IVR/System: Or update your entry doors with elegant decorative glass.
[02:30.26-02:40.26] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[02:47.28-02:49.85] IVR/System: With [ORGANIZATION] [ORGANIZATION], you'll always know the price.
[02:50.56-02:53.18] Agent: Hi, Mr. [PERSON_NAME]. Hello.
[02:53.68-02:55.35] Agent: Hi. Thank you so much for holding.
[02:55.44-03:04.38] Agent: So I'm taking a look into the job now and it looks like [PERSON_NAME] actually he was able to collect payment on site.
[03:04.84-03:08.28] Agent: So there is a [MONEY_AMOUNT] [MONEY_AMOUNT] balance that is due.
[03:08.40-03:14.63] Agent: We have sent over that invoice already to the email that we have here on file.
[03:15.18-03:17.51] Agent: Actually, I was just looking at that.
[03:18.34-03:29.28] Agent: I'm not seeing where he sent over your receipt, but the payment has been collected and unfortunately now that it's been closed, I'm unable to apply that discount.
[03:29.45-03:33.75] Agent: However, I do see where there was a discount that had already been applied.
[03:37.56-03:38.57] Agent: We are unable
[03:40.03-03:42.01] Agent: what type of discount was applied.
[03:42.40-03:44.91] Agent: Give me just a second, I'll give that to you.
[03:44.93-03:46.48] Agent: And I was just looking at it.
[03:46.62-03:50.56] Agent: Okay. And he did email over the invoice to you guys I'm seeing.
[03:50.68-03:54.18] Agent: So I will be more than happy to sen back over to you for your records.
[03:54.59-04:02.77] Agent: There was a $[MONEY_AMOUNT] off coupon or I'm sorry, actually it was more than $[MONEY_AMOUNT] off that we applied in our system.
[04:02.80-04:07.34] Agent: That is just I guess the button that it shows the description.
[04:07.76-04:12.74] Agent: But you ended up receiving a 10% off because you are a repeat customer.
[04:12.89-04:16.61] Agent: And you will see that on the invoice that had been sent over.
[04:16.71-04:18.94] Agent: And like I said, I'll send it over to you again.
[04:20.05-04:25.09] Agent: Okay. But in the future being a repeat customers 10 and we would get military.
[04:25.19-04:33.37] Agent: Also, we're only able to apply one discount unless it's approved by one of our [OCCUPATION] here in office.
[04:34.62-04:38.09] Customer: Definitely. I mean I know we've serviced you guys multiple times.
[04:38.18-04:43.24] Customer: So in the future I will see what all I'd be able to apply for you.
[04:43.31-04:47.50] Agent: But like I said at this time he did process the payment.
[04:47.55-04:51.93] Agent: There is nothing more that is left for the oath.
[04:53.31-04:59.59] Agent: But there is that 10% repeat customer discount that we applied on this order.
[04:59.74-05:02.35] Customer: Yeah. Because we do have more work to do.
[05:02.42-05:11.51] Customer: But you know we'll be shopping for it because times are tight as you know and you know, we got to make every penny go as far as you can.
[05:11.98-05:18.74] Agent: I am so sorry that we hadn't gone over that with you or you know, what might have happened there along the way.
[05:18.84-05:21.72] Agent: But there had been a discount already applied.
[05:21.81-05:25.44] Agent: And I will send that over to you again just for your records.
[05:27.10-05:29.17] Agent: We sure to appreciate you guys using glass.
[05:29.23-05:30.65] Agent: [OCCUPATION]. I'm sending that to you now.
[05:30.67-05:33.02] Agent: Okay. Mr. [PERSON_NAME]. Yeah.
[05:33.08-05:35.46] Customer: I mean she just called you shen't even shop around.
[05:35.52-05:38.27] Agent: But as I said, we will take a look at it.
[05:38.30-05:41.19] Customer: But we'll probably be shopping around if we do this again.
[05:41.54-05:46.81] Customer: Sure. And we do, you know, try to price match other glass companies here in [LOCATION].
[05:46.83-05:53.51] Customer: And I know you are a repeat customer, but you know, there's only so much of a discount we were able to apply as well.
[05:53.57-06:00.69] Customer: Glass has gone up for us a few times over the I understand you got to make a living and thanks for your help.
[06:01.02-06:04.88] Agent: Absolutely. Is there anything more I can do for you today, Mr.
[06:04.91-06:11.20] Customer: [PERSON_NAME]? No, we got a few more projects but like I said we'll be shopping those when we get ready.
[06:11.90-06:14.73] Agent: All right, well, I have sent that over to you.
[06:15.38-06:20.44] Agent: I do thank you for giving us a call and forrusing [ORGANIZATION] [ORGANIZATION] again.
[06:21.02-06:23.12] Agent: We look forward to working with you in the future.
[06:23.87-06:26.79] Agent: All right. By all, you have a good one by bye.","This call may be monitored or recorded for quality assurance or training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures. The last [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking. Hi [ORGANIZATION] [ORGANIZATION]. He just replaced a few windows for us and my [MARITAL_STATUS] forgot to that for the military discount that you always give us. All rightty. Let me go into that an","This call may be monitored or recorded for quality assurance or training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures. The last [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking. Hi [ORGANIZATION] [ORGANIZATION]. He just replaced a few windows for us and my [MARITAL_STATUS] forgot to that for the military discount that you always give us. All rightty. Let me go into that and I'll be more than happy to go ahead and apply that 5%. Let's see the telephone number that you're calling from. Is that associated with the estimate we have provided? I think it would be my [MARITAL_STATUS], Ms. [PERSON_NAME]. That's [PHONE_NUMBER]. All right. It looks like you guys have purchased from us here already. So we are waiting materials and we are they installed this morning. ###e I was going to say hold on. We have you guys for today. Okay. I was like, hang on. Why? And I'm like, I know this customer Schul. Pretty soon we had [PERSON_NAME] come out for that install. Let me go ahead and get the job itself. Was he not able to collect the remaining balance on site? I just heard him talking to my [MARITAL_STATUS] and he said, there's a card on file. Can we use that? And she said yes. So it should be a [ORGANIZATION] [ORGANIZATION] credit card in my [MARITAL_STATUS] name, [PERSON_NAME]. Sure. Do you mind if I place you on a brief hold, Mr. [PERSON_NAME]? Let me go ahead and pull up that remaining balance, apply that military discount and before I process the payment, I'll definitely go over it with you here in our system. Okay, thanks. Thank you for holding. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION], you'll always know the price. Hi, Mr. [PERSON_NAME]. Hello. Hi. Thank you so much for holding. So I'm taking a look into the job now and it looks like [PERSON_NAME] actually he was able to collect payment on site. So there is a [MONEY_AMOUNT] [MONEY_AMOUNT] balance that is due. We have sent over that invoice already to the email that we have here on file. Actually, I was just looking at that. I'm not seeing where he sent over your receipt, but the payment has been collected and unfortunately now that it's been closed, I'm unable to apply that discount. However, I do see where there was a discount that had already been applied. We are unable what type of discount was applied. Give me just a second, I'll give that to you. And I was just looking at it. Okay. And he did email over the invoice to you guys I'm seeing. So I will be more than happy to sen back over to you for your records. There was a $[MONEY_AMOUNT] off coupon or I'm sorry, actually it was more than $[MONEY_AMOUNT] off that we applied in our system. That is just I guess the button that it shows the description. But you ended up receiving a 10% off because you are a repeat customer. And you will see that on the invoice that had been sent over. And like I said, I'll send it over to you again. Okay. But in the future being a repeat customers 10 and we would get military. Also, we're only able to apply one discount unless it's approved by one of our [OCCUPATION] here in office. Definitely. I mean I know we've serviced you guys multiple times. So in the future I will see what all I'd be able to apply for you. But like I said at this time he did process the payment. There is nothing more that is left for the oath. But there is that 10% repeat customer discount that we applied on this order. Yeah. Because we do have more work to do. But you know we'll be shopping for it because times are tight as you know and you know, we got to make every penny go as far as you can. I am so sorry that we hadn't gone over that with you or you know, what might have happened there along the way. But there had been a discount already applied. And I will send that over to you again just for your records. We sure to appreciate you guys using glass. [OCCUPATION]. I'm sending that to you now. Okay. Mr. [PERSON_NAME]. Yeah. I mean she just called you shen't even shop around. But as I said, we will take a look at it. But we'll probably be shopping around if we do this again. Sure. And we do, you know, try to price match other glass companies here in [LOCATION]. And I know you are a repeat customer, but you know, there's only so much of a discount we were able to apply as well. Glass has gone up for us a few times over the I understand you got to make a living and thanks for your help. Absolutely. Is there anything more I can do for you today, Mr. [PERSON_NAME]? No, we got a few more projects but like I said we'll be shopping those when we get ready. All right, well, I have sent that over to you. I do thank you for giving us a call and forrusing [ORGANIZATION] [ORGANIZATION] again. We look forward to working with you in the future. All right. By all, you have a good one by bye."
12,1763,9f02cfd3379d4b49933a71bc80a56fdd,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/9f02cfd3379d4b49933a71bc80a56fdd_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.93162084,0.9316208405545926,516.0,1154,1154,2.2364341085271318,42,7,"[DURATION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,90.213,126,64,51,10,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.14-00:05.47] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains.
[00:05.86-00:07.29] IVR/System: This call may be recorded.
[00:07.38-00:09.36] IVR/System: Our prompts have recently changed.
[00:09.65-00:14.12] IVR/System: Press [PHONE_NUMBER] if you're checking on your order status and accounting.
[00:15.05-00:26.93] IVR/System: If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER] for your autoglass and ADAS calibrations.
[00:27.09-00:29.18] IVR/System: Press [PHONE_NUMBER] for shower enclosure.
[00:31.73-00:36.30] IVR/System: This call is being recorded for quality assurance and training purposes.
[00:38.97-00:41.50] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:41.65-00:46.94] IVR/System: We can help beautify your home and bath with luxurious [OCCUPATION] [OCCUPATION].
[00:46.97-00:47.72] IVR/System: We fix your pains.
[00:47.78-00:49.02] Agent: This is [PERSON_NAME].
[00:50.69-00:52.39] Agent: [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME].
[00:52.44-00:55.42] Customer: Did you just text me about my appointment for tomorrow?
[00:55.81-00:58.52] Agent: That was not me, but I can certainly help you out, sir.
[00:59.02-01:01.63] Customer: Well, I'd like to talk to who that was.
[01:02.49-01:03.85] Customer: I can't remember her name.
[01:03.95-01:06.53] Customer: Her name's [PERSON_NAME]. Okay.
[01:06.67-01:08.58] Agent: Yeah, she's already gone for the evening.
[01:08.61-01:10.75] Agent: But is there something I can help you out with?
[01:11.97-01:12.75] Customer: Yeah,
[01:15.33-01:23.19] Customer: there are some special clips that [PERSON_NAME] said he needed to replace my glass on an infinity
[01:24.41-01:25.14] Customer: and
[01:27.41-01:28.98] Customer: this is a short version.
[01:29.33-01:31.84] Customer: So anyway, if it helps.
[01:31.97-01:34.74] Customer: Long version, you know what's going on?
[01:34.85-01:42.21] Agent: I sure do. Okay, well, last week when I talked to her, she.
[01:42.31-01:43.83] Agent: I made it real clear.
[01:43.92-01:46.58] Agent: Do you have those parts in your possession?
[01:46.92-01:53.31] Agent: And she said yes, yes't want to make an appointment until they were in your possession.
[01:53.44-02:00.16] Agent: Now I get a text that you don't have the part and you want to attempt it without the part.
[02:00.30-02:03.16] Customer: What happens if those clips break?
[02:03.30-02:04.64] Customer: The windshield is out.
[02:04.70-02:05.58] Customer: Then what?
[02:06.84-02:12.34] Agent: So the clips, the good news is those clips have got no bearing on the glass going in the car.
[02:13.04-02:17.68] Agent: Those clips hold that big long trim piece that goes up the side your windshield.
[02:17.74-02:25.67] Agent: Yeah. Right. Yeah. So the clips that came in from the dealership, it was actually [PERSON_NAME] that you were talking to, not [PERSON_NAME], that right?
[02:25.77-02:30.98] Agent: Ye. So the clips that came in, we thought they were correct.
[02:31.03-02:32.40] Agent: The dealership thought they were correct.
[02:32.44-02:34.84] Agent: And [PERSON_NAME] took a look at them, says, no, absolutely not.
[02:34.88-02:36.53] Agent: Those. Those are not correct.
[02:37.00-02:39.81] Agent: Okay, so then the parts that.
[02:40.47-02:46.64] Agent: Those big A pillars that go over the top of your windshield, they do still make them.
[02:46.82-02:54.19] Agent: However, they are $[MONEY_AMOUNT] a piece and you have to get them painted to match the car.
[02:55.18-02:59.97] Customer: And I attempted to get that approved with the insurance company and they declined.
[03:00.01-03:01.75] Customer: To me, they said no way.
[03:02.57-03:05.59] Customer: So I spoke with [PERSON_NAME] earlier today.
[03:06.09-03:10.53] Customer: He says it's about a 50, 50 shot that the clips will or will not break.
[03:10.71-03:16.44] Customer: Knowing [PERSON_NAME] the way I do, I think it's going to be fine because he is a perfectionist to a F.
[03:16.50-03:20.00] Customer: So he will take his time and make sure that they don't break.
[03:20.17-03:23.00] Customer: But he wants to throw that caveat out there.
[03:23.17-03:25.07] Customer: Yeah, but what if they do break?
[03:26.13-03:31.72] Customer: Well, if they do break, I will not be able to put those trim pieces back onto the car.
[03:32.66-03:33.40] Customer: Well,
[03:35.46-03:37.38] Customer: so then where does that leave me?
[03:37.46-03:41.47] Customer: That leaves me driving a car that is not complete.
[03:42.34-03:45.65] Customer: This is true. It makes no sense to me.
[03:47.15-03:49.12] Customer: They just don't make the parts anymore.
[03:49.15-03:50.65] Customer: They don't make the clips separate.
[03:50.74-03:56.52] Customer: And the handful of pillars that they do have don't come in the color of your car.
[03:56.71-03:59.09] Customer: And they are $[MONEY_AMOUNT] each.
[04:01.15-04:04.16] Agent: So the pillars come with the clips.
[04:04.87-04:08.93] Agent: Correct. That's the only way to get the clips is with the pillars.
[04:11.41-04:13.96] Agent: They build them, I guess, as a solid unit.
[04:17.86-04:18.83] Agent: [PERSON_NAME],
[04:21.69-04:23.91] Customer: this is turning into a nightmare.
[04:24.06-04:26.63] Customer: It is. I wholehearly agree with you.
[04:32.74-04:35.22] Customer: I. I have known [PERSON_NAME] a long, long time.
[04:35.28-04:39.16] Customer: I have every confidence that he'going to make it, that it'be fine.
[04:39.30-04:40.94] Agent: But I also understand
[04:42.25-04:44.08] Agent: your hesitation on it as well.
[04:44.17-04:48.38] Agent: And I don't want to say without 100% certainty that [PERSON_NAME] is going to make it work.
[04:48.45-04:52.14] Agent: I believe that he will, but there's always that chance.
[04:52.64-04:53.46] Customer: Yeah.
[05:01.64-05:02.93] Agent: Do you want to think about it?
[05:02.96-05:04.31] Customer: Maybe call me in the morning?
[05:04.50-05:08.04] Agent: Well, I don't know what I can do about it.
[05:14.54-05:16.67] Agent: It is definitely a unique situation.
[05:16.82-05:21.48] Agent: And I'll just throw one other caveat out there for you took.
[05:21.61-05:23.94] Agent: It's a nice car and I get that.
[05:24.01-05:26.92] Agent: But I have had insurance companies
[05:28.42-05:32.45] Agent: total vehicles because parts were no longer available.
[05:32.80-05:35.03] Agent: So just throw that out there.
[05:35.05-05:38.98] Agent: That if that's some route you want to maybe pursue with the insurance company,
[05:41.36-05:42.76] Agent: just let you know that that has.
[05:42.82-05:44.57] Agent: I've had people do that too.
[05:46.44-05:53.49] Agent: Yeah. Well, the insurance company is declining covering those pieces because they are cosmetic.
[05:53.52-05:55.94] Agent: They're not a part [ORGANIZATION] [ORGANIZATION] safety [ORGANIZATION] [ORGANIZATION] vehicle.
[05:56.12-05:59.24] Agent: So that is why they're declining coverage form.
[06:02.18-06:07.24] Customer: Do you. Well, you guys deal with insurance all the time, right?
[06:07.74-06:09.91] Customer: Every day. So you're.
[06:09.98-06:14.33] Customer: You're thinking as you're thinking that if I having.
[06:14.43-06:20.27] Customer: Have an argument with the insurance company, they may go ahead and cover it or what you.
[06:20.77-06:23.21] Agent: It's definitely worth a try for sure.
[06:23.30-06:26.20] Customer: I mean, I just wouldn't know who to talk to.
[06:26.30-06:30.54] Agent: Just. Well, I can definitely give you the phone number of who to call.
[06:31.83-06:35.90] Customer: Okay. And then it's just a matter of, you know, an argument with them.
[06:35.99-06:39.38] Customer: Ve. I've put it out on my end and they declined me.
[06:40.19-06:41.60] Customer: Yeah, well, that's it.
[06:41.70-06:43.50] Customer: That's an easy decline, right.
[06:43.63-06:46.94] Agent: M. For sure. Let me get my pad,
[06:49.56-06:51.86] Agent: get the name and number ready and then
[06:53.62-06:55.52] Agent: make the call, see what I can.
[06:57.46-06:58.88] Agent: Let me know when you're ready.
[07:02.35-07:03.88] Customer: Okay, go ahead.
[07:10.19-07:10.93] Unknown: 8.
[07:13.06-07:16.15] Agent: And let me give you the referral number they're going to ask you for.
[07:16.25-07:21.25] Agent: It's [NUMBER_SEQUENCE] [NUMBER_SEQUENCE].
[07:23.43-07:25.17] Agent: That's like the claim number.
[07:25.55-07:30.72] Agent: Ye. And in order to get to them, every time you're asked to choose something, it's the number one.
[07:30.75-07:31.54] Agent: Just hit the number one.
[07:31.56-07:34.37] Agent: It'll be four prompts and it's the number one every time.
[07:34.46-07:36.11] Agent: Four times. Aw. Okay.
[07:36.17-07:41.32] Agent: Yeah. And then are they going to want your name and to contact you or anything?
[07:41.62-07:43.68] Agent: They. They've got it already in that claim.
[07:43.75-07:47.37] Agent: So by giving them that information, they'll have it all in there.
[07:47.88-07:51.33] Agent: Okay, yeah. Well, let's see.
[07:51.39-07:53.46] Customer: Why don't you give me your direct line.
[07:53.49-07:56.58] Customer: I'll call you back to let you know what the result was.
[08:05.00-08:06.46] Agent: My name is [PERSON_NAME].
[08:06.88-08:11.59] Agent: [PERSON_NAME]. Okay. And that [PHONE_NUMBER] number, they are open [DURATION] [DURATION].
[08:11.64-08:13.74] Agent: So no matter what time you call, they will be there.
[08:13.80-08:15.41] Customer: Yeah, I'll do it right now, see if I.
[08:15.46-08:24.17] Agent: Okay, perfect. So what I'm going to tell them is there is a 50% chance that it's not going to be needed.
[08:24.82-08:28.19] Customer: But there's a possly, right?
[08:28.29-08:29.96] Customer: Yeah, there's a possibility.
[08:30.15-08:34.07] Agent: All right. Okay. All right than you're welcome.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. Press [PHONE_NUMBER] if you're checking on your order status and accounting. If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER] for your autoglass and ADAS calibrations. Press [PHONE_NUMBER","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. Press [PHONE_NUMBER] if you're checking on your order status and accounting. If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER] for your autoglass and ADAS calibrations. Press [PHONE_NUMBER] for shower enclosure. This call is being recorded for quality assurance and training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious [OCCUPATION] [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. Did you just text me about my appointment for tomorrow? That was not me, but I can certainly help you out, sir. Well, I'd like to talk to who that was. I can't remember her name. Her name's [PERSON_NAME]. Okay. Yeah, she's already gone for the evening. But is there something I can help you out with? Yeah, there are some special clips that [PERSON_NAME] said he needed to replace my glass on an infinity and this is a short version. So anyway, if it helps. Long version, you know what's going on? I sure do. Okay, well, last week when I talked to her, she. I made it real clear. Do you have those parts in your possession? And she said yes, yes't want to make an appointment until they were in your possession. Now I get a text that you don't have the part and you want to attempt it without the part. What happens if those clips break? The windshield is out. Then what? So the clips, the good news is those clips have got no bearing on the glass going in the car. Those clips hold that big long trim piece that goes up the side your windshield. Yeah. Right. Yeah. So the clips that came in from the dealership, it was actually [PERSON_NAME] that you were talking to, not [PERSON_NAME], that right? Ye. So the clips that came in, we thought they were correct. The dealership thought they were correct. And [PERSON_NAME] took a look at them, says, no, absolutely not. Those. Those are not correct. Okay, so then the parts that. Those big A pillars that go over the top of your windshield, they do still make them. However, they are $[MONEY_AMOUNT] a piece and you have to get them painted to match the car. And I attempted to get that approved with the insurance company and they declined. To me, they said no way. So I spoke with [PERSON_NAME] earlier today. He says it's about a 50, 50 shot that the clips will or will not break. Knowing [PERSON_NAME] the way I do, I think it's going to be fine because he is a perfectionist to a F. So he will take his time and make sure that they don't break. But he wants to throw that caveat out there. Yeah, but what if they do break? Well, if they do break, I will not be able to put those trim pieces back onto the car. Well, so then where does that leave me? That leaves me driving a car that is not complete. This is true. It makes no sense to me. They just don't make the parts anymore. They don't make the clips separate. And the handful of pillars that they do have don't come in the color of your car. And they are $[MONEY_AMOUNT] each. So the pillars come with the clips. Correct. That's the only way to get the clips is with the pillars. They build them, I guess, as a solid unit. [PERSON_NAME], this is turning into a nightmare. It is. I wholehearly agree with you. I. I have known [PERSON_NAME] a long, long time. I have every confidence that he'going to make it, that it'be fine. But I also understand your hesitation on it as well. And I don't want to say without 100% certainty that [PERSON_NAME] is going to make it work. I believe that he will, but there's always that chance. Yeah. Do you want to think about it? Maybe call me in the morning? Well, I don't know what I can do about it. It is definitely a unique situation. And I'll just throw one other caveat out there for you took. It's a nice car and I get that. But I have had insurance companies total vehicles because parts were no longer available. So just throw that out there. That if that's some route you want to maybe pursue with the insurance company, just let you know that that has. I've had people do that too. Yeah. Well, the insurance company is declining covering those pieces because they are cosmetic. They're not a part [ORGANIZATION] [ORGANIZATION] safety [ORGANIZATION] [ORGANIZATION] vehicle. So that is why they're declining coverage form. Do you. Well, you guys deal with insurance all the time, right? Every day. So you're. You're thinking as you're thinking that if I having. Have an argument with the insurance company, they may go ahead and cover it or what you. It's definitely worth a try for sure. I mean, I just wouldn't know who to talk to. Just. Well, I can definitely give you the phone number of who to call. Okay. And then it's just a matter of, you know, an argument with them. Ve. I've put it out on my end and they declined me. Yeah, well, that's it. That's an easy decline, right. M. For sure. Let me get my pad, get the name and number ready and then make the call, see what I can. Let me know when you're ready. Okay, go ahead. 8. And let me give you the referral number they're going to ask you for. It's [NUMBER_SEQUENCE] [NUMBER_SEQUENCE]. That's like the claim number. Ye. And in order to get to them, every time you're asked to choose something, it's the number one. Just hit the number one. It'll be four prompts and it's the number one every time. Four times. Aw. Okay. Yeah. And then are they going to want your name and to contact you or anything? They. They've got it already in that claim. So by giving them that information, they'll have it all in there. Okay, yeah. Well, let's see. Why don't you give me your direct line. I'll call you back to let you know what the result was. My name is [PERSON_NAME]. [PERSON_NAME]. Okay. And that [PHONE_NUMBER] number, they are open [DURATION] [DURATION]. So no matter what time you call, they will be there. Yeah, I'll do it right now, see if I. Okay, perfect. So what I'm going to tell them is there is a 50% chance that it's not going to be needed. But there's a possly, right? Yeah, there's a possibility. All right. Okay. All right than you're welcome."
13,1469,82784d3f1bd0497b9fe5b04e0869939b,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/82784d3f1bd0497b9fe5b04e0869939b_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9346395,0.9346394863013698,420.0,876,876,2.085714285714286,47,9,"[DATE_INTERVAL], [DURATION], [INJURY], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,90.137,97,30,37,28,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.26-00:02.07] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.22-00:07.09] IVR/System: If you need glass, your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:07.23-00:11.36] IVR/System: For all other services, please press [PHONE_NUMBER] and we will be happy to help you.
[00:21.98-00:23.66] Agent: [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME], this is [PERSON_NAME].
[00:23.70-00:24.91] Agent: How may I help you?
[00:25.68-00:27.21] Customer: Hey, how are you doing today?
[00:28.16-00:29.15] Customer: I'm trying to get.
[00:29.21-00:33.91] Customer: Do you guys sell glass for like [DATE_INTERVAL].
[00:33.99-00:34.73] Customer: Railing?
[00:36.95-00:40.26] Customer: The glass railings? Yeah,
[00:43.03-00:46.45] Agent: we do the. Yes, we do glass railings.
[00:47.55-00:49.63] Customer: Okay, you guys sell the glasses.
[00:49.67-00:51.95] Customer: You guys install it to.
[00:54.62-00:56.50] Customer: I don't know a lot about flat glass.
[00:56.56-00:57.91] Customer: Can you hold on a minute?
[00:58.45-01:01.40] Agent: Sure. Thank you. Thank you.
[01:03.13-01:05.12] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[01:05.29-01:12.71] IVR/System: We everywhere you look and [LOCATION] [LOCATION] Englands premier provider of glass for auto, home and business since [DATE_INTERVAL].
[01:12.86-01:22.13] IVR/System: We have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[01:22.32-01:24.17] IVR/System: Visit us at any of our locations.
[01:25.88-01:28.10] IVR/System: Mom, did you know?
[01:28.15-01:33.23] IVR/System: When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[01:33.33-01:35.69] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[01:36.08-01:39.00] IVR/System: We know when you have to replace your windshield because of damage.
[01:39.11-01:42.77] IVR/System: There's no guarantee a rock or some other object won't hit it again.
[01:42.95-01:45.24] IVR/System: Our windshield protection plan means free glass.
[01:45.30-01:49.22] IVR/System: Should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[01:49.53-01:50.58] IVR/System: Get more detail.
[01:53.20-01:54.38] IVR/System: Thank you for holding.
[01:54.49-01:57.45] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly.
[01:57.63-02:00.72] IVR/System: If you need a new windshield, you made the right call.
[02:00.89-02:04.94] IVR/System: We work with all insurance companies and can even handle the paperwork with you.
[02:05.28-02:09.07] IVR/System: Every installation is performed by certified experts and fully guaranteed.
[02:09.21-02:12.82] IVR/System: And if you cant t drive to us, our mobile service can come to you.
[02:12.99-02:14.88] IVR/System: We appreciate you staying on the line.
[02:15.00-02:17.68] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you.
[02:17.84-02:21.48] IVR/System: New windows can make your home more beautiful and energy efficient.
[02:21.66-02:29.78] IVR/System: [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower.
[02:30.28-02:34.02] IVR/System: Looking for a vinyl replacement window with the most style performance on the market.
[02:34.19-02:36.66] IVR/System: Thats the nor easter from [ORGANIZATION] [ORGANIZATION].
[02:36.84-02:40.53] IVR/System: Its airtight seal keeps up the wind and water and even the harshest condition.
[02:40.66-02:42.79] Agent: Hi, this is [PERSON_NAME], how can I help you?
[02:43.53-02:44.96] Customer: Hey, how are you doing today?
[02:45.50-02:52.00] Customer: I'm calling in regards of railing glass on outside deck.
[02:53.85-02:58.24] Agent: Sure. Ye that is something that we do.
[02:59.90-03:03.47] Customer: Do you guys sell just the glass or do you guys install it too?
[03:04.50-03:06.03] Agent: Yeah, we sell the glass.
[03:06.10-03:07.97] Agent: We do installation
[03:09.22-03:11.44] Agent: as well or we'll just sell you the glass.
[03:11.47-03:14.37] Agent: It depends how you want it mounted.
[03:15.59-03:23.67] Agent: Are you looking to have it camp looking mounted in wood or offsets?
[03:23.77-03:24.65] Customer: Do you know?
[03:26.22-03:29.32] Customer: Well, what about just glass?
[03:30.88-03:33.41] Customer: No mound like tempered glass?
[03:33.55-03:37.00] Agent: Ye. We would sell you just the glass panels.
[03:37.09-03:39.78] Agent: We would come out and do a measure
[03:42.76-03:48.78] Agent: and give you the estimate and then let you decide if you want to go forward with it or not.
[03:50.44-03:53.19] Customer: Okay, I guess more or less.
[03:53.24-03:56.08] Customer: Do you have any idea how much does it cost?
[03:56.22-04:00.71] Customer: Like each panel of glass or Nop.
[04:01.00-04:02.31] Agent: It depends.
[04:03.72-04:08.31] Agent: It depends you the length and the width of each panel.
[04:10.44-04:13.78] Customer: Do you have any idea what sizes you're looking for?
[04:15.21-04:17.70] Customer: 4 by 6 each panel
[04:19.49-04:20.94] Customer: and how many of them?
[04:27.50-04:34.37] Agent: Okay, I can get a quote for you on 10 4x6 and you're looking for half inch or 3 8.
[04:40.94-04:41.99] Customer: Which one is the best?
[04:42.05-04:42.85] Customer: I guess
[04:47.29-04:51.26] Agent: it depends. Most people go with the half inch glass.
[04:52.61-04:55.06] Customer: Okay, what about, did you do the half inch?
[04:56.25-05:03.31] Agent: Okay, sure. And so yeah, I'll definitely get a quote for those panels for you.
[05:03.48-05:04.19] Agent: And
[05:05.52-05:07.75] Customer: who do I contact in your name?
[05:08.32-05:09.67] Agent: Yeah, [PERSON_NAME].
[05:14.38-05:17.25] Customer: And what's the best phone number for you, [PERSON_NAME]?
[05:24.94-05:28.25] Customer: Okay, I will. And how are you mounting them?
[05:28.30-05:32.05] Customer: Are they going to need any [INJURY] or [INJURY]?
[05:34.14-05:40.98] Customer: No, well, that's the kind of thing that I was trying to get some ideas.
[05:41.15-05:43.75] Agent: Do you guys sell the post to hold it?
[05:44.85-05:48.95] Agent: Yee. We do. You know what might be easier?
[05:49.04-05:52.03] Customer: I can have my [OCCUPATION] reach out to you.
[05:52.08-05:53.87] Customer: He is on the road
[05:55.29-05:59.61] Customer: right now, but I can have him reach out to you towards the end of the day.
[05:59.64-06:02.35] Customer: Would that work? Yeah, that's fine.
[06:02.48-06:06.14] Customer: And then yeah, he can go over there.
[06:06.21-06:21.24] Agent: There's so many different ways that you can mount the glass and a lot of its preference on the aesthetics of how it would look up against the home, depending on if it's.
[06:21.37-06:24.44] Agent: If you got the rustic look or more modern look.
[06:25.30-06:36.99] Agent: But yeah, let me have my [OCCUPATION] reach out to you and I can have him give you a call probably sometime about [TIME] or a little bit after.
[06:37.02-06:39.90] Customer: Would that work? Yeah, that sounds good.
[06:39.93-06:41.23] Customer: Thank you. I appreciate it.
[06:41.56-06:43.29] Agent: Okay, no worries at all.
[06:43.35-06:45.50] Agent: I'll have my [OCCUPATION] [PERSON_NAME], reach out to you.
[06:45.53-06:46.50] Unknown: So it'll be a
[06:48.12-06:50.64] Unknown: number most likely reaching back out to you.
[06:50.69-06:53.46] Customer: Okay, I think I appciate it.
[06:54.44-06:56.02] Agent: All right, thank you.
[06:57.00-06:57.73] Agent: All right, bye now.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass, your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please press [PHONE_NUMBER] and we will be happy to help you. [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME], this is [PERSON_NAME]. How may I help you? Hey, how are you doing today? I'm trying to get. Do you guys sell glass for like [DATE_INTERVAL]. Railing? The glass railings? Yeah, we do the. Yes, we do glass railings.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass, your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please press [PHONE_NUMBER] and we will be happy to help you. [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME], this is [PERSON_NAME]. How may I help you? Hey, how are you doing today? I'm trying to get. Do you guys sell glass for like [DATE_INTERVAL]. Railing? The glass railings? Yeah, we do the. Yes, we do glass railings. Okay, you guys sell the glasses. You guys install it to. I don't know a lot about flat glass. Can you hold on a minute? Sure. Thank you. Thank you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We everywhere you look and [LOCATION] [LOCATION] Englands premier provider of glass for auto, home and business since [DATE_INTERVAL]. We have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Mom, did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There's no guarantee a rock or some other object won't hit it again. Our windshield protection plan means free glass. Should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more detail. Thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly. If you need a new windshield, you made the right call. We work with all insurance companies and can even handle the paperwork with you. Every installation is performed by certified experts and fully guaranteed. And if you cant t drive to us, our mobile service can come to you. We appreciate you staying on the line. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you. New windows can make your home more beautiful and energy efficient. [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower. Looking for a vinyl replacement window with the most style performance on the market. Thats the nor easter from [ORGANIZATION] [ORGANIZATION]. Its airtight seal keeps up the wind and water and even the harshest condition. Hi, this is [PERSON_NAME], how can I help you? Hey, how are you doing today? I'm calling in regards of railing glass on outside deck. Sure. Ye that is something that we do. Do you guys sell just the glass or do you guys install it too? Yeah, we sell the glass. We do installation as well or we'll just sell you the glass. It depends how you want it mounted. Are you looking to have it camp looking mounted in wood or offsets? Do you know? Well, what about just glass? No mound like tempered glass? Ye. We would sell you just the glass panels. We would come out and do a measure and give you the estimate and then let you decide if you want to go forward with it or not. Okay, I guess more or less. Do you have any idea how much does it cost? Like each panel of glass or Nop. It depends. It depends you the length and the width of each panel. Do you have any idea what sizes you're looking for? 4 by 6 each panel and how many of them? Okay, I can get a quote for you on 10 4x6 and you're looking for half inch or 3 8. Which one is the best? I guess it depends. Most people go with the half inch glass. Okay, what about, did you do the half inch? Okay, sure. And so yeah, I'll definitely get a quote for those panels for you. And who do I contact in your name? Yeah, [PERSON_NAME]. And what's the best phone number for you, [PERSON_NAME]? Okay, I will. And how are you mounting them? Are they going to need any [INJURY] or [INJURY]? No, well, that's the kind of thing that I was trying to get some ideas. Do you guys sell the post to hold it? Yee. We do. You know what might be easier? I can have my [OCCUPATION] reach out to you. He is on the road right now, but I can have him reach out to you towards the end of the day. Would that work? Yeah, that's fine. And then yeah, he can go over there. There's so many different ways that you can mount the glass and a lot of its preference on the aesthetics of how it would look up against the home, depending on if it's. If you got the rustic look or more modern look. But yeah, let me have my [OCCUPATION] reach out to you and I can have him give you a call probably sometime about [TIME] or a little bit after. Would that work? Yeah, that sounds good. Thank you. I appreciate it. Okay, no worries at all. I'll have my [OCCUPATION] [PERSON_NAME], reach out to you. So it'll be a number most likely reaching back out to you. Okay, I think I appciate it. All right, thank you. All right, bye now."
14,1704,98c8085c60c540db81d138c2800cd95a,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/98c8085c60c540db81d138c2800cd95a_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.92967844,0.9296784142114385,958.0,2308,2308,2.4091858037578286,113,12,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,90.077,154,36,113,5,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.57-00:04.03] IVR/System: Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:04.22-00:07.79] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[00:08.21-00:10.12] IVR/System: Our brands are locally owned.
[00:10.29-00:14.31] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:14.65-00:17.28] IVR/System: How can I. Hi.
[00:17.37-00:20.16] Customer: Hello. I was calling.
[00:21.34-00:26.71] Customer: My name is [PERSON_NAME] [PERSON_NAME] and I'm looking for a corporate or regional
[00:28.04-00:30.93] Customer: number for a property management
[00:34.08-00:39.52] Customer: a a local property management office here in [LOCATION] [LOCATION], [LOCATION].
[00:39.67-01:02.17] Customer: I've been dealing with real property management, a neighborly company since the [DURATION] of [DATE_INTERVAL] and I really need to speak to like a [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] in charge of that location because I'm having a really hard time contacting the property management.
[01:02.34-01:05.75] Customer: I'm having a hard time speaking with them.
[01:05.86-01:12.10] Customer: They canceled my lease but their employees are still calling me and I just have complaints.
[01:12.16-01:18.41] Customer: I have complaints. I tried to do it online but it's routing me to their property management.
[01:18.91-01:30.78] Customer: When I put in my zip code on real property management and neighborly company online it's routing me back to that office and I need help.
[01:31.59-01:35.89] Customer: Is this the right number there something you could do to help me and get to someone?
[01:37.56-01:39.35] Agent: Okay, sure you have co right place.
[01:39.41-01:41.09] Agent: I can certainly assist you with that.
[01:41.16-01:48.38] Agent: And we do apologize for the inconvenience that you had previously with the local office property management.
[01:49.03-01:53.69] Agent: Just to start the process here and send this information to the corporate.
[01:54.28-01:56.81] Agent: Can you please provide your last name as well?
[01:57.55-02:01.48] Customer: Yes, my last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:03.67-02:07.36] Agent: Thank you. And I show the number you are calling in on.
[02:11.26-02:14.16] Agent: Is this correct? Yes, we.
[02:15.43-02:19.44] Agent: Okay. And may I Please have your zip reposal code?
[02:20.94-02:23.21] Customer: [LOCATION]
[02:25.72-02:28.81] Agent: thank you. Just let me add this information here.
[02:28.88-02:30.18] Agent: Just one moment.
[02:52.38-02:55.13] Agent: Okay. Thank you so much for wearing [PERSON_NAME].
[02:55.19-03:09.53] Agent: So the process that we handle is to send the request to theorporate a requesting for one of the [OCCUPATION] to call you back to the same phone number that you have confirmed before and they are going to provide you the details for the process to follow up.
[03:09.59-03:20.35] Agent: I'm going to provide all the details for them to have a better idea about the experience that you had previously and let me know if is there anything else that I can check for at this moment.
[03:21.43-03:24.53] Customer: Oay. So then do I tell you why I'm calling your now?
[03:25.94-03:30.69] Agent: Oh yeah. I'm going to provide the details to them so you can provide that information.
[03:31.54-03:33.93] Customer: Okay, so I start now?
[03:34.43-03:36.23] Customer: I don't understand. I start now or do.
[03:36.29-03:39.04] Customer: Do I give you some time to pull up what you need to pull up?
[03:39.94-03:41.69] Agent: Oh no, you can start now.
[03:42.03-03:47.53] Customer: I want. I just want to ask you to bear with Me because kind of a lot
[03:49.26-03:52.04] Customer: I am am just.
[03:52.11-03:55.47] Customer: I'm not. I hate to say I'm [MEDICAL_CONDITION], but I'm [MEDICAL_CONDITION].
[03:55.57-03:58.65] Customer: I have [MEDICAL_CONDITION] [MEDICAL_CONDITION] [MEDICAL_CONDITION] [MEDICAL_CONDITION].
[03:59.50-04:00.76] Customer: During the lockdown,
[04:02.22-04:15.97] Customer: I lived with my daughter's father and I experienced an excessive amount of physical abuse that led me into a complicated labor when leaving that man, I was stalked and harassed.
[04:17.68-04:25.80] Customer: He would follow me to my home, he would try breaking in, he would destroy my car, things of that nature.
[04:25.90-04:28.64] Customer: I have [MEDICAL_CONDITION], it's pretty severe.
[04:28.82-04:32.27] Customer: And I have paperwork from [ORGANIZATION].
[04:32.36-04:35.08] Customer: You know, he's not allowed to have contact with my daughter.
[04:35.22-04:43.31] Customer: I have multiple documentations of my assault charges from all the times he's located me and tried attacking me.
[04:45.54-04:48.88] Customer: My medical condition is not great.
[04:49.62-04:54.15] Customer: When I reached out to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] on a location
[04:55.77-05:01.48] Customer: mat I could afford that was big enough for my [PERSON_AGE] and I spoke to them.
[05:02.50-05:13.00] Customer: I sent an email right before putting in my application that the lock was broken and I wanted the lock fixed and they told me that they would have [ORGANIZATION] look at it.
[05:13.10-05:15.00] Customer: And then I said okay.
[05:15.02-05:17.09] Customer: And I. I submitted my application.
[05:17.19-05:31.99] Customer: After speaking to them or after emailing, I submitted my application and then I called [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to let them know that I put in my application but that I wanted to lock fixed and I wanted somebody to know that it was broken.
[05:32.12-05:33.88] Customer: It the front door dead.
[05:34.04-05:36.21] Customer: That is not working on the house.
[05:37.44-05:53.04] Customer: I explained to them that it wasn't working and that I have put in my application and they told me over the phone that they make sure that if everything is they do like an inspection before they give somebody to key and I said okay and I was approved.
[05:53.10-06:00.79] Customer: I went in to take my deposit and I spoke to a man, [PERSON_NAME] in person and I explained to him that the lock was broken.
[06:00.82-06:05.69] Customer: When I went to go and look at the house and they wanted it fixed and he said that they would do so.
[06:06.94-06:10.19] Customer: I had a death in my family that caused me to go out of town.
[06:10.29-06:19.72] Customer: So then I tried speaking with them about having an earlier move in date and they told me that the owner would not allow me to move in any earlier than de agreed upon date.
[06:19.79-06:21.81] Customer: So I told them that I understood.
[06:23.38-06:27.95] Customer: The day I went to go and sign my leads for that day and pick up the key.
[06:28.07-06:33.89] Customer: I spoke to a woman named [PERSON_NAME] and she sat in the conference room and she final the les with me.
[06:34.04-06:36.42] Customer: I read my entire lease before signing it.
[06:36.47-06:51.75] Customer: So we did spend some time in the conference room discussing insurances because my real property management lease said I wasnt allowed in above ground pool and they said if I wanted to put a [PERSON_AGE] pool I needed specific insurance.
[06:51.81-06:58.51] Customer: And then when we got to the security part of my lease I asked if they the bolt was fixed and she told me yes
[07:00.10-07:03.57] Customer: when she told me yes that the bolt was fixed.
[07:03.67-07:07.25] Customer: So I signed my lease and I took my key.
[07:07.43-07:22.36] Customer: When I got to the property the lock was not fixed and I wasn't able to move in right away because I have my [MEDICAL_CONDITION] is very severe, like I can't.
[07:22.92-07:28.33] Customer: I won't allow myself to function if you can understand.
[07:29.48-07:31.32] Customer: So I did not move my things in.
[07:31.42-07:41.26] Customer: I called [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to speak to someone and I could not get a hold of my [OCCUPATION] [OCCUPATION].
[07:41.39-07:53.06] Customer: I could not get a hold of management and I was able to get a hold of [ORGANIZATION] and I explained to them that my locks were still not fixed and they told me that only one man
[07:54.31-08:04.94] Customer: maintained their properties and that he wasn't going to be able to get around to fix my lock until after the weekend and they gave me his number.
[08:05.39-08:15.98] Customer: I did go out of town for a funeral so I tried to explain to them that I needed it done before I left and they told me that it wasnt possible.
[08:16.79-08:22.70] Customer: I did call the [ORGANIZATION] [OCCUPATION] on Friday morning and he did not answer.
[08:22.79-08:28.10] Customer: He returned my call Monday afternoon around [TIME] and asked me if he could go by.
[08:28.16-08:36.65] Customer: And I explained to him that I was traveling back to [LOCATION] [LOCATION], that I was out of town for a funeral and that I would be there in [DURATION] [DURATION].
[08:36.74-08:41.49] Customer: And he said that [DURATION] [DURATION] would be too late and he would have to do it that following Tuesday.
[08:41.65-08:48.02] Customer: But at this point it was [DURATION] [DURATION] after I had signed my lease and my locks still were not fixed.
[08:49.49-08:55.48] Customer: I called and I tried to get a hold of management quite a bit but they were not answering or returning my calls.
[08:55.66-09:05.01] Customer: So at where I work we have access to our [OCCUPATION] [OCCUPATION] and our [OCCUPATION] [OCCUPATION] called and they spoke with him.
[09:05.11-09:11.02] Customer: They took his call because they didn't know it was me calling and they spoke with him and
[09:12.37-09:20.71] Customer: they told us that they would cancel my lease but they wouldn't give me a refund of any of my money because I signed the lease.
[09:21.09-09:27.96] Customer: But I explained to them that I signed the lease under the impression that my locks were fixed and they had lied to me.
[09:28.10-09:45.78] Customer: I have emails with very descriptive emails how this lock was broken and I took videos of the lock in which way it was broken to prove that no one ever fixed my lock from the very moment before I even gave them any of my money.
[09:46.80-09:51.14] Customer: They won they canceled my lease on [DATE] [DATE].
[09:51.64-10:00.02] Customer: I'm sorry. On [DATE] [DATE] they canceleed my lease, but they won't even return my give me a refund of my rent for the [DURATION]
[10:01.49-10:02.92] Customer: of me not living there.
[10:02.98-10:06.24] Customer: They won't return my deposits, they won't return my rent.
[10:06.44-10:10.55] Customer: And I'm [MEDICAL_CONDITION]. I have [MEDICAL_CONDITION].
[10:10.63-10:13.58] Customer: I am protected by the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:14.55-10:16.05] Customer: This is not legal.
[10:16.48-10:23.65] Customer: And I'm reaching someone to assist me with communicating with this property management because
[10:24.96-10:47.68] Customer: I have reached all of my local news stations, all of my local radio stations and I'm ready to put in, put in a form for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for my money back along with my emotional distress for making me work this hard two times over for my [DURATION] [DURATION] earnings that I've given [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:48.59-10:52.19] Customer: It is not a game I'm not looking to get over on anyone.
[10:52.25-10:53.80] Customer: It is my mental health,
[10:56.50-10:59.07] Customer: it's my safety, it's my daughter's safety.
[10:59.17-11:03.12] Customer: And I feel scam by this [OCCUPATION].
[11:03.18-11:10.17] Customer: And I would like for the corporate office to get involved and assist me.
[11:11.00-11:14.93] Customer: This office, after speaking to me on the [DATE]
[11:16.20-11:23.68] Customer: and canceling my lease, they still have staff calling me to coordinate fixing the loss.
[11:23.82-11:32.16] Customer: So calling me to see, returning my emails and finally returning my emails, finally returning my voicemails.
[11:32.30-11:38.08] Customer: So their [OCCUPATION] [OCCUPATION] has not even communicated with them that she has canceled my lease.
[11:38.20-11:41.75] Customer: That is how poor the communication is at this office.
[11:41.93-11:45.21] Customer: And my daughter and I are now [OCCUPATION].
[11:45.36-11:46.54] Customer: I have no money.
[11:46.63-11:51.91] Customer: I'm selling my car for very low amount of money so that I can move myself into a home.
[11:52.01-11:58.72] Customer: All of our belongings are inside of my car right now and Im'not getting any help
[12:00.29-12:04.12] Customer: and I would like for somebody to reach me as soon as possible.
[12:07.53-12:10.39] Agent: I'm so sorry to hear about this experience.
[12:10.46-12:17.27] Agent: We very much appreciate for you to let us know about those details so we can improve the situation.
[12:17.62-12:21.59] Agent: And I completely understand that it's very important for you to solve this.
[12:21.78-12:24.60] Agent: So I'm going to pass along all those details.
[12:24.65-12:39.83] Agent: So my team is going to have the idea about the issue that you're having right now, going to pass along the feedback about the local office as well and I will make sure that this is getting passed along to the person who can help you with this situation.
[12:40.28-12:49.75] Agent: And yeah, I'm going to provide the phone number and I'm going to request for them to prioritize this case and call you back as soon as possible so we can solve that issue for you.
[12:50.12-12:53.14] Agent: And again, we do apologize for the bad experience.
[12:54.25-13:00.79] Customer: Yes, thank you. Is is There another contact that I could have.
[13:01.38-13:07.78] Customer: I could email. I have all of the emails between myself in this property management location.
[13:07.92-13:09.44] Customer: I have all the videos.
[13:09.61-13:17.98] Customer: I have all the paperwork documentation from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] about my cases that has led to my [MEDICAL_CONDITION].
[13:18.05-13:23.62] Customer: I have all the documentation of all of my police reports that has led to my [MEDICAL_CONDITION].
[13:23.66-13:28.80] Customer: And I have all the documentation from my [OCCUPATION]
[13:30.18-13:36.03] Customer: with my [MEDICAL_CONDITION]. I just want you to understand that I'm not being dramatic.
[13:36.09-13:37.09] Customer: I am very.
[13:38.30-13:43.90] Customer: I'm m not the most healthiest when it comes to my mental state.
[13:43.92-13:45.49] Customer: It is very delicate.
[13:48.33-13:50.28] Agent: Yes, I understand about it.
[13:50.34-14:01.55] Agent: Unfortunately, my system doesn't show like a direct phone number or email for you to contact directly the decorporate because we send this information through the system.
[14:01.68-14:09.79] Agent: What I can request is for them to call you and provide an email where you can reply with all of the proofs for this situation.
[14:09.92-14:11.52] Agent: If that works for you.
[14:11.70-14:13.40] Agent: Yes, please. Yes, please, ma'am.
[14:13.45-14:14.23] Agent: Thank you.
[14:15.52-14:23.20] Agent: Ok, sure. I'm going to request for them to include that information at the moment that they call you back and let me know if.
[14:23.22-14:30.95] Agent: Is there an alternate number where we can call you in case that the one that [PHONE_NUMBER] is not working.
[14:32.28-14:38.71] Customer: [PHONE_NUMBER]
[14:41.50-14:45.12] Agent: Oay. And this is a cell phone number or limline.
[14:46.18-14:49.23] Customer: This is a cell phone number and I would like to include that.
[14:49.25-14:54.99] Customer: I've given [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] $[MONEY_AMOUNT] within [DURATION] [DURATION].
[14:55.17-14:59.52] Customer: This is my entire month'earnings that they are keeping from me.
[15:01.54-15:04.20] Customer: My [DURATION] [DURATION] earnings that they're keeping from me.
[15:04.23-15:06.41] Customer: They lied to me, ma'am.
[15:06.58-15:10.37] Customer: They lied to me to get me to sign that paper so that I could give them my money.
[15:10.51-15:14.60] Customer: And they never fixed what I needed fixed before moving in.
[15:16.70-15:21.63] Agent: Okay, I'm going to leave a note here so they can have that information handy.
[15:21.82-15:30.12] Agent: And yeah, I'm going to include this information and let me know if is there anything else I can help you with at this moment.
[15:30.62-15:31.60] Customer: No, ma'am.
[15:33.49-15:39.95] Agent: Okay. We do apologize for this inconvenience and thank you so much for calling us and let us know about it.
[15:40.88-15:42.83] Agent: Thank you. You have a good day.
[15:43.97-15:45.97] Customer: You too. Thank you so much for calling us.
[15:46.03-15:47.08] Agent: Have a good day.
[15:47.26-15:48.14] Customer: Bye bye.
[15:56.40-15:57.49] Customer: I'm sorry, do I hang up?","Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How can I. Hi. Hello. I was calling. My name is [PERSON_NAME] [PERSON_NAME] and I'm looking for a corporate or regional number for a property management a a local property management office here in [LOCATION] [LOCATION], [LOCATION]. I've bee","Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How can I. Hi. Hello. I was calling. My name is [PERSON_NAME] [PERSON_NAME] and I'm looking for a corporate or regional number for a property management a a local property management office here in [LOCATION] [LOCATION], [LOCATION]. I've been dealing with real property management, a neighborly company since the [DURATION] of [DATE_INTERVAL] and I really need to speak to like a [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] in charge of that location because I'm having a really hard time contacting the property management. I'm having a hard time speaking with them. They canceled my lease but their employees are still calling me and I just have complaints. I have complaints. I tried to do it online but it's routing me to their property management. When I put in my zip code on real property management and neighborly company online it's routing me back to that office and I need help. Is this the right number there something you could do to help me and get to someone? Okay, sure you have co right place. I can certainly assist you with that. And we do apologize for the inconvenience that you had previously with the local office property management. Just to start the process here and send this information to the corporate. Can you please provide your last name as well? Yes, my last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you. And I show the number you are calling in on. Is this correct? Yes, we. Okay. And may I Please have your zip reposal code? [LOCATION] thank you. Just let me add this information here. Just one moment. Okay. Thank you so much for wearing [PERSON_NAME]. So the process that we handle is to send the request to theorporate a requesting for one of the [OCCUPATION] to call you back to the same phone number that you have confirmed before and they are going to provide you the details for the process to follow up. I'm going to provide all the details for them to have a better idea about the experience that you had previously and let me know if is there anything else that I can check for at this moment. Oay. So then do I tell you why I'm calling your now? Oh yeah. I'm going to provide the details to them so you can provide that information. Okay, so I start now? I don't understand. I start now or do. Do I give you some time to pull up what you need to pull up? Oh no, you can start now. I want. I just want to ask you to bear with Me because kind of a lot I am am just. I'm not. I hate to say I'm [MEDICAL_CONDITION], but I'm [MEDICAL_CONDITION]. I have [MEDICAL_CONDITION] [MEDICAL_CONDITION] [MEDICAL_CONDITION] [MEDICAL_CONDITION]. During the lockdown, I lived with my daughter's father and I experienced an excessive amount of physical abuse that led me into a complicated labor when leaving that man, I was stalked and harassed. He would follow me to my home, he would try breaking in, he would destroy my car, things of that nature. I have [MEDICAL_CONDITION], it's pretty severe. And I have paperwork from [ORGANIZATION]. You know, he's not allowed to have contact with my daughter. I have multiple documentations of my assault charges from all the times he's located me and tried attacking me. My medical condition is not great. When I reached out to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] on a location mat I could afford that was big enough for my [PERSON_AGE] and I spoke to them. I sent an email right before putting in my application that the lock was broken and I wanted the lock fixed and they told me that they would have [ORGANIZATION] look at it. And then I said okay. And I. I submitted my application. After speaking to them or after emailing, I submitted my application and then I called [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to let them know that I put in my application but that I wanted to lock fixed and I wanted somebody to know that it was broken. It the front door dead. That is not working on the house. I explained to them that it wasn't working and that I have put in my application and they told me over the phone that they make sure that if everything is they do like an inspection before they give somebody to key and I said okay and I was approved. I went in to take my deposit and I spoke to a man, [PERSON_NAME] in person and I explained to him that the lock was broken. When I went to go and look at the house and they wanted it fixed and he said that they would do so. I had a death in my family that caused me to go out of town. So then I tried speaking with them about having an earlier move in date and they told me that the owner would not allow me to move in any earlier than de agreed upon date. So I told them that I understood. The day I went to go and sign my leads for that day and pick up the key. I spoke to a woman named [PERSON_NAME] and she sat in the conference room and she final the les with me. I read my entire lease before signing it. So we did spend some time in the conference room discussing insurances because my real property management lease said I wasnt allowed in above ground pool and they said if I wanted to put a [PERSON_AGE] pool I needed specific insurance. And then when we got to the security part of my lease I asked if they the bolt was fixed and she told me yes when she told me yes that the bolt was fixed. So I signed my lease and I took my key. When I got to the property the lock was not fixed and I wasn't able to move in right away because I have my [MEDICAL_CONDITION] is very severe, like I can't. I won't allow myself to function if you can understand. So I did not move my things in. I called [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to speak to someone and I could not get a hold of my [OCCUPATION] [OCCUPATION]. I could not get a hold of management and I was able to get a hold of [ORGANIZATION] and I explained to them that my locks were still not fixed and they told me that only one man maintained their properties and that he wasn't going to be able to get around to fix my lock until after the weekend and they gave me his number. I did go out of town for a funeral so I tried to explain to them that I needed it done before I left and they told me that it wasnt possible. I did call the [ORGANIZATION] [OCCUPATION] on Friday morning and he did not answer. He returned my call Monday afternoon around [TIME] and asked me if he could go by. And I explained to him that I was traveling back to [LOCATION] [LOCATION], that I was out of town for a funeral and that I would be there in [DURATION] [DURATION]. And he said that [DURATION] [DURATION] would be too late and he would have to do it that following Tuesday. But at this point it was [DURATION] [DURATION] after I had signed my lease and my locks still were not fixed. I called and I tried to get a hold of management quite a bit but they were not answering or returning my calls. So at where I work we have access to our [OCCUPATION] [OCCUPATION] and our [OCCUPATION] [OCCUPATION] called and they spoke with him. They took his call because they didn't know it was me calling and they spoke with him and they told us that they would cancel my lease but they wouldn't give me a refund of any of my money because I signed the lease. But I explained to them that I signed the lease under the impression that my locks were fixed and they had lied to me. I have emails with very descriptive emails how this lock was broken and I took videos of the lock in which way it was broken to prove that no one ever fixed my lock from the very moment before I even gave them any of my money. They won they canceled my lease on [DATE] [DATE]. I'm sorry. On [DATE] [DATE] they canceleed my lease, but they won't even return my give me a refund of my rent for the [DURATION] of me not living there. They won't return my deposits, they won't return my rent. And I'm [MEDICAL_CONDITION]. I have [MEDICAL_CONDITION]. I am protected by the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is not legal. And I'm reaching someone to assist me with communicating with this property management because I have reached all of my local news stations, all of my local radio stations and I'm ready to put in, put in a form for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for my money back along with my emotional distress for making me work this hard two times over for my [DURATION] [DURATION] earnings that I've given [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. It is not a game I'm not looking to get over on anyone. It is my mental health, it's my safety, it's my daughter's safety. And I feel scam by this [OCCUPATION]. And I would like for the corporate office to get involved and assist me. This office, after speaking to me on the [DATE] and canceling my lease, they still have staff calling me to coordinate fixing the loss. So calling me to see, returning my emails and finally returning my emails, finally returning my voicemails. So their [OCCUPATION] [OCCUPATION] has not even communicated with them that she has canceled my lease. That is how poor the communication is at this office. And my daughter and I are now [OCCUPATION]. I have no money. I'm selling my car for very low amount of money so that I can move myself into a home. All of our belongings are inside of my car right now and Im'not getting any help and I would like for somebody to reach me as soon as possible. I'm so sorry to hear about this experience. We very much appreciate for you to let us know about those details so we can improve the situation. And I completely understand that it's very important for you to solve this. So I'm going to pass along all those details. So my team is going to have the idea about the issue that you're having right now, going to pass along the feedback about the local office as well and I will make sure that this is getting passed along to the person who can help you with this situation. And yeah, I'm going to provide the phone number and I'm going to request for them to prioritize this case and call you back as soon as possible so we can solve that issue for you. And again, we do apologize for the bad experience. Yes, thank you. Is is There another contact that I could have. I could email. I have all of the emails between myself in this property management location. I have all the videos. I have all the paperwork documentation from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] about my cases that has led to my [MEDICAL_CONDITION]. I have all the documentation of all of my police reports that has led to my [MEDICAL_CONDITION]. And I have all the documentation from my [OCCUPATION] with my [MEDICAL_CONDITION]. I just want you to understand that I'm not being dramatic. I am very. I'm m not the most healthiest when it comes to my mental state. It is very delicate. Yes, I understand about it. Unfortunately, my system doesn't show like a direct phone number or email for you to contact directly the decorporate because we send this information through the system. What I can request is for them to call you and provide an email where you can reply with all of the proofs for this situation. If that works for you. Yes, please. Yes, please, ma'am. Thank you. Ok, sure. I'm going to request for them to include that information at the moment that they call you back and let me know if. Is there an alternate number where we can call you in case that the one that [PHONE_NUMBER] is not working. [PHONE_NUMBER] Oay. And this is a cell phone number or limline. This is a cell phone number and I would like to include that. I've given [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] $[MONEY_AMOUNT] within [DURATION] [DURATION]. This is my entire month'earnings that they are keeping from me. My [DURATION] [DURATION] earnings that they're keeping from me. They lied to me, ma'am. They lied to me to get me to sign that paper so that I could give them my money. And they never fixed what I needed fixed before moving in. Okay, I'm going to leave a note here so they can have that information handy. And yeah, I'm going to include this information and let me know if is there anything else I can help you with at this moment. No, ma'am. Okay. We do apologize for this inconvenience and thank you so much for calling us and let us know about it. Thank you. You have a good day. You too. Thank you so much for calling us. Have a good day. Bye bye. I'm sorry, do I hang up?"
15,583,2cf08ce8f533459d8bf7ea6992ef2ed0,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/2cf08ce8f533459d8bf7ea6992ef2ed0_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.943068,0.9430680476190476,268.0,630,630,2.3507462686567164,50,7,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,90.011,58,24,23,11,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.94-00:05.24] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains.
[00:05.66-00:07.09] IVR/System: This call may be recorded.
[00:07.17-00:09.15] IVR/System: Our prompts have recently changed.
[00:10.18-00:14.86] IVR/System: If you're checking on your order status and accounting, press [PHONE_NUMBER].
[00:14.94-00:23.58] IVR/System: If you need commercial and business glass including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER].
[00:23.64-00:27.46] IVR/System: For your Autolass and ADAS calibrations, press [PHONE_NUMBER].
[00:27.51-00:30.18] IVR/System: For shower enclosures and residential.
[00:32.67-00:37.26] IVR/System: This call is being recorded for quality assurance and training purposes.
[00:39.84-00:42.40] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:42.55-00:44.23] IVR/System: We can help beautify your home.
[00:44.31-00:47.59] IVR/System: And last [OCCUPATION], we fix your pains.
[00:47.67-00:51.09] Agent: This is [PERSON_NAME]. Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME].
[00:51.63-00:53.27] Customer: Hello. Hi.
[00:54.88-00:55.83] Customer: I don't.
[00:57.12-01:02.62] Customer: Anyway, my radio doesn't hardly pick up anything
[01:05.17-01:10.84] Customer: and. Well, radios and windshields are not [TIME] [TIME] same family.
[01:11.02-01:12.25] Customer: Well, I didn't think so.
[01:12.31-01:16.27] Customer: But my radio when I came over was.
[01:16.92-01:18.58] Customer: Was picking up everything
[01:20.22-01:27.74] Customer: and it worked at my house and now when I drove home it didn't and it doesn't.
[01:27.84-01:33.31] Customer: It was very weak coming out of [LOCATION] and then it didn't.
[01:33.37-01:34.83] Customer: You know. Do you.
[01:34.94-01:38.08] Customer: I wonder if my [OCCUPATION] did not put the antenna back on.
[01:39.11-01:40.56] Customer: That's what I'm wondering.
[01:41.94-01:44.03] Agent: Let me. Do you mind if I put you on hold for just a moment?
[01:44.06-01:45.05] Customer: Oh no, that's fine.
[01:45.14-01:49.49] Agent: Thank you. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[01:49.64-01:57.51] Agent: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[01:57.69-01:59.89] Agent: Most can be installed in a single [DURATION].
[02:00.00-02:03.24] Agent: Or update your entry doors with elegant decorative glass.
[02:03.30-02:06.55] Agent: Choosing from an amazing selection of glass patterns and finishes.
[02:06.73-02:13.22] Agent: We can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[02:20.22-02:24.19] Agent: With [ORGANIZATION] you'll always know the price upfron before we start.
[02:24.34-02:28.24] Agent: [ORGANIZATION] understands your business can't close if a window breaks.
[02:28.35-02:32.41] Agent: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[02:32.50-02:37.43] Agent: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[02:37.53-02:45.12] Agent: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[02:46.65-02:55.71] Agent: [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated bullet resistance, reflective, energy efficient or even two way mirrors.
[02:55.84-03:02.91] Agent: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs.
[03:09.28-03:15.46] Agent: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[03:15.53-03:24.35] Agent: Advantage Plans. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[03:24.48-03:32.94] Agent: Plus any glass replaced [TIME] [TIME] home of an Advantage Plan member is guaranteed against breakage for the term [ORGANIZATION] [ORGANIZATION] membership, excluding natural disasters.
[03:33.32-03:38.31] Agent: If you sell your home, the Advantage Planned protection even transfers to the new homeowners.
[03:38.47-03:39.68] Agent: Ask your [OCCUPATION] [OCCUPATION].
[03:39.75-03:42.38] Agent: Customer service, Mr. [PERSON_NAME].
[03:42.50-03:48.99] Agent: Yes. Okay, so I just called my [OCCUPATION] and I double checked but there's no antenna that gets removed on your car.
[03:49.03-03:52.21] Agent: Your antenna is actually [TIME] [TIME] back glass on that vehicle.
[03:52.99-03:53.94] Customer: That's what I thought.
[03:53.99-03:56.16] Customer: I just don't understand why it would.
[03:57.19-03:59.27] Customer: Why it worked and then it doesn't.
[03:59.45-04:00.40] Customer: That's a darn too.
[04:00.43-04:08.62] Customer: And good questione Do Will you being in town on Monday, maybe you can swing by and we can take a look at it and see what's going on.
[04:08.75-04:12.57] Customer: Yeah, okay. I don't think I'll be there Monday.
[04:13.44-04:15.11] Customer: Well, whatever [DURATION] works for you.
[04:15.13-04:18.23] Customer: As long as it's like before [TIME] [TIME] [TIME] [TIME], sir.
[04:18.33-04:20.74] Customer: Okay. It'll be probably Wednesday.
[04:21.27-04:24.44] Customer: Okay, sounds great. Thank you very much.
[04:24.58-04:26.48] Agent: You're welcome, sir. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER]. For your Autolass and ADAS calibrations, press [PHONE_NUMBER","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER]. For your Autolass and ADAS calibrations, press [PHONE_NUMBER]. For shower enclosures and residential. This call is being recorded for quality assurance and training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home. And last [OCCUPATION], we fix your pains. This is [PERSON_NAME]. Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. Hello. Hi. I don't. Anyway, my radio doesn't hardly pick up anything and. Well, radios and windshields are not [TIME] [TIME] same family. Well, I didn't think so. But my radio when I came over was. Was picking up everything and it worked at my house and now when I drove home it didn't and it doesn't. It was very weak coming out of [LOCATION] and then it didn't. You know. Do you. I wonder if my [OCCUPATION] did not put the antenna back on. That's what I'm wondering. Let me. Do you mind if I put you on hold for just a moment? Oh no, that's fine. Thank you. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single [DURATION]. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] you'll always know the price upfron before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated bullet resistance, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plans. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus any glass replaced [TIME] [TIME] home of an Advantage Plan member is guaranteed against breakage for the term [ORGANIZATION] [ORGANIZATION] membership, excluding natural disasters. If you sell your home, the Advantage Planned protection even transfers to the new homeowners. Ask your [OCCUPATION] [OCCUPATION]. Customer service, Mr. [PERSON_NAME]. Yes. Okay, so I just called my [OCCUPATION] and I double checked but there's no antenna that gets removed on your car. Your antenna is actually [TIME] [TIME] back glass on that vehicle. That's what I thought. I just don't understand why it would. Why it worked and then it doesn't. That's a darn too. And good questione Do Will you being in town on Monday, maybe you can swing by and we can take a look at it and see what's going on. Yeah, okay. I don't think I'll be there Monday. Well, whatever [DURATION] works for you. As long as it's like before [TIME] [TIME] [TIME] [TIME], sir. Okay. It'll be probably Wednesday. Okay, sounds great. Thank you very much. You're welcome, sir. Bye."
16,657,339775d55fab40c1bcf772a5f5b22977,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/339775d55fab40c1bcf772a5f5b22977_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9310406,0.9310406,436.0,900,900,2.0642201834862384,46,6,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.944,84,23,37,24,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.18-00:04.28] IVR/System: All calls are recorded for quality and training purposes.
[00:23.54-00:26.54] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.68-00:27.98] IVR/System: Thank you for holding.
[00:28.16-00:33.87] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment.
[00:34.77-00:39.68] IVR/System: If you are calling because you have experienced water or fire damage, you'called the right place.
[00:39.82-00:47.71] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[00:47.80-00:54.55] IVR/System: If it'a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[01:13.39-01:17.45] IVR/System: Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION].
[01:17.52-01:21.30] IVR/System: We know how hard it can be when your home has been damaged by a flood or a fire.
[01:21.43-01:25.72] IVR/System: We will be with you in just a moment to help turn your damaged house back into the home.
[01:25.75-01:26.53] IVR/System: You know,
[01:43.55-01:49.77] IVR/System: did you spill a glass of red wine on the carpet or did a troop of muddy [OCCUPATION] [OCCUPATION] camp in the living room?
[01:49.94-01:53.27] IVR/System: No problem. It doesn't matter what kind of stain it is.
[01:53.41-01:56.47] IVR/System: [ORGANIZATION] [ORGANIZATION] can make your carpet look new again.
[01:56.58-02:00.50] IVR/System: Our [OCCUPATION] have been trained with the latest technologies and solutions.
[02:00.68-02:04.45] IVR/System: The cleaning process is fast drying and leaves no residue.
[02:04.60-02:10.00] IVR/System: We use hot water extraction, the same method recommended by most carpet manufacturers.
[02:10.12-02:14.68] IVR/System: In fact, many carpet brands require this treatment to maintain the carpet warranty.
[02:14.86-02:28.53] IVR/System: A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer.
[02:47.44-02:52.52] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly.
[02:52.70-02:55.72] IVR/System: Please stay on the line and we will be happy to assist you.
[03:12.34-03:13.72] IVR/System: Thank you for holding
[03:15.22-03:17.78] IVR/System: [ORGANIZATION] [ORGANIZATION] and neighborly company to better assist you.
[03:17.81-03:19.56] IVR/System: What'the purpose of your call today?
[03:21.35-03:26.57] Customer: I've had an accident here in the house and we have a little bit of a flood that went on.
[03:28.28-03:33.28] Customer: And so I've called [ORGANIZATION] and they told me that they put them a claim.
[03:33.31-03:38.29] Customer: And I see the claim has been put in through [ORGANIZATION] for you guys to come out here.
[03:38.84-03:45.66] Customer: What happened was we had on the [LOCATION] [LOCATION] where my bedroom is, I had.
[03:46.09-03:51.59] Customer: I was getting dressed this morning and I went to turn on the water and there was no water coming out.
[03:52.09-03:57.88] Customer: And so I actually left that bathroom and I went down to my kitchen to see if it was still the same thing.
[03:57.93-03:59.64] Customer: And sure enough, there was no water there.
[03:59.78-04:06.43] Customer: And I look out my front window and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] was working on the water'start if I may.
[04:07.65-04:09.41] Customer: I'm not one of the [OCCUPATION], ma'am.
[04:09.47-04:15.96] Customer: And my department literally only handles processing insurance claims and assigning them to local offices.
[04:16.09-04:19.66] Agent: Do you have your claim number ready so that I can look at my y.
[04:19.68-04:22.08] Agent: I. I do. It would be helping you.
[04:22.23-04:23.37] Agent: Yeah, here it is.
[04:23.87-04:29.46] Agent: It's [PHONE_NUMBER], [PHONE_NUMBER]. All right.
[04:29.55-04:32.96] Agent: [PHONE_NUMBER].
[04:34.31-04:36.40] Agent: Right. Perfect.
[04:39.23-04:40.69] Agent: Is [PERSON_NAME] [PERSON_NAME]?
[04:42.05-04:44.61] Agent: Yes, it is. Thank you, ma'am.
[04:44.71-04:47.60] Agent: So I have a local office phone number to provide you.
[04:47.78-04:51.35] Agent: You'll be able to contact them and they'll be able to discuss your service.
[04:53.32-04:56.39] Customer: Wonderful. Why can't somebody tell me this before?
[04:56.48-04:57.66] Agent: Okay, it's been [DURATION].
[04:57.73-05:00.80] Agent: Ok, the number I'm pretty sure we tried to call you, ma'am.
[05:00.82-05:03.43] Agent: We always try to call when we get the claims.
[05:03.48-05:05.38] Agent: The number we have on file for you,
[05:06.96-05:12.88] Customer: [PHONE_NUMBER], [PHONE_NUMBER] [PHONE_NUMBER]. This phone has been in my pocket ever since I called.
[05:13.18-05:15.12] Agent: Okay, let me have the number.
[05:27.77-05:30.71] Customer: And by the way, my phone has been in my pocket.
[05:31.21-05:34.33] Customer: No, I. Ever since I gotonone with [ORGANIZATION].
[05:34.42-05:39.50] Customer: Nobody called me. I called the number they have listed for you, please, so I can make sure that it's right.
[05:39.57-05:40.19] Customer: Yes,
[05:47.85-05:50.06] Customer: Talking to you right on that phone right now.
[05:50.73-05:58.11] Customer: Oh, okay. Well, I'm concerned here because we are supposed to be making courtesy calls the moment we get your claim,
[05:59.64-06:03.14] Customer: right? Nobody did. And then this is the second time I called.
[06:04.46-06:08.32] Customer: Oh, interesting. And nobody gave you the information for the local office either?
[06:09.67-06:11.87] Customer: No, I spoke to the.
[06:11.90-06:13.27] Customer: I spoke to the.
[06:13.45-06:15.81] Customer: I spoke to the answering service.
[06:16.43-06:18.38] Customer: U hu. She couldn't get anybody.
[06:18.43-06:20.25] Customer: There wasn't anybody in the office.
[06:20.55-06:22.28] Customer: She was s going to forward this through.
[06:22.39-06:26.52] Customer: I have heard from knowing that called again and I finally got through to you.
[06:28.06-06:28.88] Customer: Okay,
[06:31.00-06:32.47] Customer: interesting. No, I'm just.
[06:32.52-06:34.31] Customer: I'm concerned myself because.
[06:35.12-06:35.90] Customer: Yeah.
[06:37.37-06:39.00] Customer: Okay, so what do I do now?
[06:39.02-06:39.81] Customer: Can you transfer me?
[06:39.83-06:41.23] Customer: Do I have to call this number?
[06:41.36-06:42.77] Agent: No, you would have to call them, ma'am.
[06:42.79-06:44.85] Agent: I'm not at liberty to transfer you.
[06:44.87-06:46.14] Agent: Unfortunately, my department.
[06:47.76-06:48.97] Agent: All right, so you have.
[06:49.07-06:50.94] Agent: You have it on record, so.
[06:51.52-06:52.58] Agent: Yes, yes, I do.
[06:52.61-07:01.40] Agent: This. That's the location that's going to be helping you is the [LOCATION], [ORGANIZATION] [ORGANIZATION] location, since that's the area that your home that needs the work done.
[07:01.43-07:05.97] Customer: All right, let me call them because this water is sitting on the floor and I got to get talk to somebody and.
[07:05.98-07:06.96] Customer: And start working on this.
[07:06.99-07:09.14] Customer: Okay, sure. All right, thank you very much.
[07:09.20-07:11.13] Agent: Your day, ma'am. Okay, bye.","All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you are calling because you have experienced water or fire damage, you'called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconven","All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be with you in just a moment. If you are calling because you have experienced water or fire damage, you'called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it'a covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your call is important to us at [ORGANIZATION] [ORGANIZATION]. We know how hard it can be when your home has been damaged by a flood or a fire. We will be with you in just a moment to help turn your damaged house back into the home. You know, did you spill a glass of red wine on the carpet or did a troop of muddy [OCCUPATION] [OCCUPATION] camp in the living room? No problem. It doesn't matter what kind of stain it is. [ORGANIZATION] [ORGANIZATION] can make your carpet look new again. Our [OCCUPATION] have been trained with the latest technologies and solutions. The cleaning process is fast drying and leaves no residue. We use hot water extraction, the same method recommended by most carpet manufacturers. In fact, many carpet brands require this treatment to maintain the carpet warranty. A [OCCUPATION] [OCCUPATION] [OCCUPATION] will be on the line shortly to explain more about these and other services, including maintenance packages and the application of a special coating such as Scotchguard or Teflon to keep your carpet looking new for longer. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently on the other line and will be with you shortly. Please stay on the line and we will be happy to assist you. Thank you for holding [ORGANIZATION] [ORGANIZATION] and neighborly company to better assist you. What'the purpose of your call today? I've had an accident here in the house and we have a little bit of a flood that went on. And so I've called [ORGANIZATION] and they told me that they put them a claim. And I see the claim has been put in through [ORGANIZATION] for you guys to come out here. What happened was we had on the [LOCATION] [LOCATION] where my bedroom is, I had. I was getting dressed this morning and I went to turn on the water and there was no water coming out. And so I actually left that bathroom and I went down to my kitchen to see if it was still the same thing. And sure enough, there was no water there. And I look out my front window and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] was working on the water'start if I may. I'm not one of the [OCCUPATION], ma'am. And my department literally only handles processing insurance claims and assigning them to local offices. Do you have your claim number ready so that I can look at my y. I. I do. It would be helping you. Yeah, here it is. It's [PHONE_NUMBER], [PHONE_NUMBER]. All right. [PHONE_NUMBER]. Right. Perfect. Is [PERSON_NAME] [PERSON_NAME]? Yes, it is. Thank you, ma'am. So I have a local office phone number to provide you. You'll be able to contact them and they'll be able to discuss your service. Wonderful. Why can't somebody tell me this before? Okay, it's been [DURATION]. Ok, the number I'm pretty sure we tried to call you, ma'am. We always try to call when we get the claims. The number we have on file for you, [PHONE_NUMBER], [PHONE_NUMBER] [PHONE_NUMBER]. This phone has been in my pocket ever since I called. Okay, let me have the number. And by the way, my phone has been in my pocket. No, I. Ever since I gotonone with [ORGANIZATION]. Nobody called me. I called the number they have listed for you, please, so I can make sure that it's right. Yes, Talking to you right on that phone right now. Oh, okay. Well, I'm concerned here because we are supposed to be making courtesy calls the moment we get your claim, right? Nobody did. And then this is the second time I called. Oh, interesting. And nobody gave you the information for the local office either? No, I spoke to the. I spoke to the. I spoke to the answering service. U hu. She couldn't get anybody. There wasn't anybody in the office. She was s going to forward this through. I have heard from knowing that called again and I finally got through to you. Okay, interesting. No, I'm just. I'm concerned myself because. Yeah. Okay, so what do I do now? Can you transfer me? Do I have to call this number? No, you would have to call them, ma'am. I'm not at liberty to transfer you. Unfortunately, my department. All right, so you have. You have it on record, so. Yes, yes, I do. This. That's the location that's going to be helping you is the [LOCATION], [ORGANIZATION] [ORGANIZATION] location, since that's the area that your home that needs the work done. All right, let me call them because this water is sitting on the floor and I got to get talk to somebody and. And start working on this. Okay, sure. All right, thank you very much. Your day, ma'am. Okay, bye."
17,910,4e1239cf21ff4f419d29751215200a97,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/4e1239cf21ff4f419d29751215200a97_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9296827,0.9296826718403547,410.0,902,902,2.2,75,8,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.854,80,36,36,8,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.61-00:05.38] IVR/System: [ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL].
[00:05.52-00:10.31] IVR/System: For existing accounts, property management and facility maintenance companies
[00:11.62-00:14.55] IVR/System: for new estimates or home or business
[00:15.81-00:17.71] IVR/System: for auto glass replacement.
[00:22.77-00:25.34] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:25.50-00:28.16] IVR/System: We can help beautify your home and back.
[00:29.59-00:30.88] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:30.90-00:31.93] IVR/System: How can I help you?
[00:32.76-00:39.44] Customer: Hi, my name is [PERSON_NAME] and I have a house that was built in [DATE_INTERVAL].
[00:39.55-00:45.58] Customer: I've got vinyl windows and I have a number of windows that are foggy.
[00:46.48-00:48.45] Customer: So it's hoping to get a quote
[00:49.91-00:51.85] Agent: to replace gl. Oh, absolutely, yeah.
[00:51.88-00:54.00] Agent: So there are. Oh sure.
[00:54.16-00:56.69] Agent: Yeah. There are two ways we can go about getting a quote.
[00:56.75-01:01.56] Agent: The first is we can send the [OCCUPATION] out to take measurements and build a bit on site.
[01:01.70-01:07.00] Agent: This would be a $[MONEY_AMOUNT] charge, but that would be credited back to you in the bid that we offer.
[01:07.17-01:11.49] Agent: Alternatively, we can set you up with the online and over the phone bid.
[01:11.63-01:17.09] Agent: We would send you over a bid template to fill out, including pictures with dimensions of the windows.
[01:17.23-01:22.38] Agent: We'll use your dimensions for the accurate price, but we'll always take a final measurement of our own.
[01:22.50-01:25.39] Agent: And then we can get you that bid online and over the phone.
[01:28.38-01:31.11] Customer: Sure, I think I could handle that online one.
[01:32.50-01:36.06] Agent: Okay, sure. Yeah. Let me get this started and sent over to you then.
[01:36.22-01:37.92] Agent: What is your first and last name?
[01:38.97-01:41.94] Customer: [PERSON_NAME]. And the Last name is [PERSON_NAME].
[01:42.06-01:45.19] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:49.52-01:52.66] Agent: And I'm seeing your phone number here ending in [PHONE_NUMBER].
[01:52.71-01:54.25] Agent: Is that the best one to reach you at?
[01:54.59-01:55.45] Customer: It is.
[01:58.00-02:01.09] Agent: And what's a good email to send that bid form over to?
[02:21.33-02:31.83] Agent: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[02:36.13-02:38.09] Agent: And just a few questions about the windows.
[02:38.13-02:40.07] Agent: You said that those are vinyl frames.
[02:40.81-02:41.71] Customer: They are.
[02:43.04-02:47.99] Agent: Okay, great. And are they all [LOCATION] [LOCATION] or any located in a [LOCATION] [LOCATION]?
[02:48.69-02:50.38] Customer: Some are on the [LOCATION] [LOCATION].
[02:53.04-02:54.19] Agent: Okay, great.
[02:56.12-02:57.97] Customer: Awesome. Actually, thats all we need for now.
[02:58.00-03:02.78] Agent: So Ill get you the form sent over and when we get that filled out, we well get started on the bid.
[03:03.65-03:08.76] Customer: Great. So just to be clear, so you just replaced the glass?
[03:10.22-03:15.30] Customer: I have some windows that have the grids inside of them.
[03:15.36-03:17.56] Customer: I'm assuming you can retain those.
[03:19.78-03:21.03] Agent: Yeah, so we do.
[03:21.13-03:29.94] Customer: Yeah. We can replace the glass on these without having to touch the frames or at least swap out new frames I guess is what I meant.
[03:30.12-03:34.00] Agent: And then as far as the mutton bars, those are the grids that you're seeing there?
[03:34.03-03:41.28] Customer: Yeah. When the insulated glass units, those double panes, when they get removed, the old muttons get removed as well.
[03:41.34-03:44.26] Agent: So we would quote for new ones in the quote.
[03:44.31-03:53.62] Customer: Okay, great. And then just curious how far out you guys are scheduling.
[03:54.96-04:07.47] Agent: Oh, sure. Yeah. So if you were to accept our bid and pay a half down deposit, we will come out to take that final measurement within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] and then return to install within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[04:08.25-04:09.28] Customer: Oh, okay,
[04:11.50-04:13.16] Customer: great. All right.
[04:14.38-04:18.63] Customer: And then I'm assuming when you come out for the
[04:21.50-04:27.35] Customer: you will remeasure make sure everything is correct after you come out.
[04:27.40-04:30.06] Agent: Yes, exactly. Okay. Yeah, that's correct.
[04:30.09-04:43.02] Customer: Great. So I do the online bid, you send me a quote in [DURATION] [DURATION] [DURATION] [DURATION], then you send someone out to measure again and then you install.
[04:43.09-04:46.06] Customer: I'm sorry, explain to me again the order.
[04:47.56-04:55.98] Agent: Sure, yeah. The order of operations are you get us the information including pictures with dimensions, we'll build up a quote based off of that.
[04:56.08-04:59.42] Agent: It will be accurate as long as it's within a few inches.
[04:59.59-05:12.13] Agent: And then if you were to accept and pay a half down deposit, we'll come out to take a final measurement to make sure we have everything squared away and then return to install at that point within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[05:13.24-05:18.18] Customer: Okay, so final measurement and then install [DURATION] [DURATION] [DURATION] [DURATION].
[05:20.07-05:25.56] Customer: And I'm assuming. So I think I have about nine or 10 windows.
[05:27.42-05:31.74] Customer: Will any estimate of how many [DURATION] you.
[05:31.81-05:36.39] Customer: I mean I know it all depends on price, but does that sound like a [DURATION] [DURATION] job?
[05:36.46-05:37.83] Customer: A [DURATION] [DURATION] job?
[05:39.33-05:40.22] Customer: Any thoughts on that?
[05:40.28-05:42.21] Customer: Yeah, nine or so windows.
[05:42.27-05:44.98] Agent: Yeah, that would definitely still be a [DURATION] [DURATION] job.
[05:45.06-05:49.69] Agent: It just would be increase the amount of hours obviously so the labor would go up there.
[05:49.81-05:53.31] Agent: But yeah, that sounds like something we should be able to do within [DURATION] [DURATION].
[05:54.18-05:59.15] Customer: Okay, and then how about warranties afterwards?
[06:00.89-06:04.76] Agent: Oh sure. Yeah. So we have a [DURATION] [DURATION] warranty on our workmanship.
[06:04.81-06:12.59] Agent: So if there were any kind of mess ups on the install, we'll cover that as well as a [DURATION] [DURATION] warranty on the glass seal.
[06:12.70-06:20.63] Agent: So if the windows were to fog up or anything get between the panes within [DURATION] [DURATION], then we'll automatically replace those as well.
[06:21.69-06:24.00] Customer: Okay. All right,
[06:25.69-06:27.92] Customer: that sounds great. I will
[06:29.21-06:32.27] Customer: look for the email and start the
[06:34.42-06:35.75] Customer: filling it out for you.
[06:37.57-06:39.68] Agent: Sounds great. Yeah, no problem at all.
[06:40.54-06:42.07] Customer: All right, thanks so much.
[06:43.45-06:45.24] Agent: You're welcome. Yeah, we'll talk to you soon.
[06:45.62-06:46.21] Customer: Okay, bye.","[ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies for new estimates or home or business for auto glass replacement. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and back. Thank you for calling [ORGANIZATION] [ORGANIZATION]. How can I help you? Hi, my name is [PERSON_NAME] and I have a house that was built in [DATE_INTERVAL].","[ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies for new estimates or home or business for auto glass replacement. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and back. Thank you for calling [ORGANIZATION] [ORGANIZATION]. How can I help you? Hi, my name is [PERSON_NAME] and I have a house that was built in [DATE_INTERVAL]. I've got vinyl windows and I have a number of windows that are foggy. So it's hoping to get a quote to replace gl. Oh, absolutely, yeah. So there are. Oh sure. Yeah. There are two ways we can go about getting a quote. The first is we can send the [OCCUPATION] out to take measurements and build a bit on site. This would be a $[MONEY_AMOUNT] charge, but that would be credited back to you in the bid that we offer. Alternatively, we can set you up with the online and over the phone bid. We would send you over a bid template to fill out, including pictures with dimensions of the windows. We'll use your dimensions for the accurate price, but we'll always take a final measurement of our own. And then we can get you that bid online and over the phone. Sure, I think I could handle that online one. Okay, sure. Yeah. Let me get this started and sent over to you then. What is your first and last name? [PERSON_NAME]. And the Last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And I'm seeing your phone number here ending in [PHONE_NUMBER]. Is that the best one to reach you at? It is. And what's a good email to send that bid form over to? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. And just a few questions about the windows. You said that those are vinyl frames. They are. Okay, great. And are they all [LOCATION] [LOCATION] or any located in a [LOCATION] [LOCATION]? Some are on the [LOCATION] [LOCATION]. Okay, great. Awesome. Actually, thats all we need for now. So Ill get you the form sent over and when we get that filled out, we well get started on the bid. Great. So just to be clear, so you just replaced the glass? I have some windows that have the grids inside of them. I'm assuming you can retain those. Yeah, so we do. Yeah. We can replace the glass on these without having to touch the frames or at least swap out new frames I guess is what I meant. And then as far as the mutton bars, those are the grids that you're seeing there? Yeah. When the insulated glass units, those double panes, when they get removed, the old muttons get removed as well. So we would quote for new ones in the quote. Okay, great. And then just curious how far out you guys are scheduling. Oh, sure. Yeah. So if you were to accept our bid and pay a half down deposit, we will come out to take that final measurement within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] and then return to install within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. Oh, okay, great. All right. And then I'm assuming when you come out for the you will remeasure make sure everything is correct after you come out. Yes, exactly. Okay. Yeah, that's correct. Great. So I do the online bid, you send me a quote in [DURATION] [DURATION] [DURATION] [DURATION], then you send someone out to measure again and then you install. I'm sorry, explain to me again the order. Sure, yeah. The order of operations are you get us the information including pictures with dimensions, we'll build up a quote based off of that. It will be accurate as long as it's within a few inches. And then if you were to accept and pay a half down deposit, we'll come out to take a final measurement to make sure we have everything squared away and then return to install at that point within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. Okay, so final measurement and then install [DURATION] [DURATION] [DURATION] [DURATION]. And I'm assuming. So I think I have about nine or 10 windows. Will any estimate of how many [DURATION] you. I mean I know it all depends on price, but does that sound like a [DURATION] [DURATION] job? A [DURATION] [DURATION] job? Any thoughts on that? Yeah, nine or so windows. Yeah, that would definitely still be a [DURATION] [DURATION] job. It just would be increase the amount of hours obviously so the labor would go up there. But yeah, that sounds like something we should be able to do within [DURATION] [DURATION]. Okay, and then how about warranties afterwards? Oh sure. Yeah. So we have a [DURATION] [DURATION] warranty on our workmanship. So if there were any kind of mess ups on the install, we'll cover that as well as a [DURATION] [DURATION] warranty on the glass seal. So if the windows were to fog up or anything get between the panes within [DURATION] [DURATION], then we'll automatically replace those as well. Okay. All right, that sounds great. I will look for the email and start the filling it out for you. Sounds great. Yeah, no problem at all. All right, thanks so much. You're welcome. Yeah, we'll talk to you soon. Okay, bye."
18,47,04c6ca777abf4c119467b34bb2fab4e6,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/04c6ca777abf4c119467b34bb2fab4e6_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9280093,0.9280092600652884,425.0,919,919,2.1623529411764704,70,7,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.777,81,34,37,10,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.73-00:05.56] IVR/System: [OCCUPATION] fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL].
[00:05.69-00:10.47] IVR/System: For existing accounts, property management and facility maintenance companies.
[00:11.78-00:14.36] IVR/System: For new estimates or home or
[00:15.97-00:17.88] IVR/System: for autolass replacement
[00:22.93-00:25.50] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:25.66-00:28.32] IVR/System: We can help beautify your home and back.
[00:29.73-00:30.52] IVR/System: Thank you for calling.
[00:30.57-00:32.12] Agent: Last off here. How can I help you?
[00:33.22-00:39.88] Customer: Hi, my name is [PERSON_NAME] and I have a house that was built in [DATE_INTERVAL].
[00:40.01-00:45.99] Customer: I've got vinyl windows and I have a number of windows that are foggy.
[00:46.90-00:48.88] Customer: So it's hoping to get a quote
[00:50.30-00:52.01] Customer: to replace. Oh absolutely, yeah.
[00:52.03-00:54.67] Customer: So there are. Oh sure, yeah.
[00:54.69-00:56.86] Agent: There are two ways we can go about getting you a quote.
[00:56.91-01:01.71] Agent: The first is we can send a [OCCUPATION] out to take measurements and build a bitid on site.
[01:01.85-01:07.17] Agent: This would be a $[MONEY_AMOUNT] charge, but that would be credited back to you in the bid that we offer.
[01:07.32-01:11.68] Agent: Alternatively, we can set you up with the online and over the phone bid.
[01:11.82-01:17.28] Agent: We would send you over a bid template to fill out including pictures with dimensions of the windows.
[01:17.42-01:22.56] Agent: We'll use your dimensions for an accurate price, but we'll always take a final measurement of our own.
[01:22.69-01:25.55] Agent: And then we can get you that bid online and over the phone.
[01:28.81-01:31.55] Customer: Sure, I think I could handle that online one.
[01:32.69-01:36.25] Customer: Okay, sure. Yeah. Let me get this started and sent over to you then.
[01:36.41-01:38.06] Agent: What is your first and last name?
[01:39.41-01:42.36] Customer: [PERSON_NAME]. And the last name is [PERSON_NAME].
[01:42.48-01:45.62] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[01:49.70-01:52.83] Agent: and I'm seeing your phone number here ending in [PHONE_NUMBER].
[01:52.86-01:54.41] Agent: Is that the best one to reach you at?
[01:55.03-01:55.89] Customer: It is.
[01:58.19-02:01.28] Agent: And what's a good email to send that bid form over to?
[02:25.21-02:32.26] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[02:36.32-02:38.25] Agent: Then just a few questions about the windows.
[02:38.28-02:40.26] Agent: You said that those were vinyl frames.
[02:41.22-02:44.06] Customer: They are. Okay, great.
[02:44.15-02:48.16] Agent: And are they all [LOCATION] [LOCATION] or any located in a [LOCATION] [LOCATION]?
[02:49.10-02:50.81] Customer: Some are on the [LOCATION] [LOCATION].
[02:53.22-02:54.37] Agent: Okay, great.
[02:56.31-03:02.97] Agent: Awesome. Actually, thats all we need for now, so Ill get you the form sent over and when we get that filled out, we well get started on the bid.
[03:04.06-03:09.22] Customer: Great. So just to be clear, so you just replaced the glass?
[03:10.65-03:15.72] Customer: I have some windows that have the grids inside of them.
[03:15.78-03:17.99] Customer: I'm assuming you can retain those.
[03:19.97-03:21.20] Agent: Yeah, so we do.
[03:21.30-03:30.12] Customer: Yeah. We can replace the glass on these without having to touch the frames or at least swap out new frames I guess is what I meant.
[03:30.30-03:34.27] Customer: And then as far as the mutton bars, those are the grids that you're seeing there?
[03:34.34-03:44.56] Agent: Yeah. When the insulated glass units, those double panes, when they get removed, the old muttons get removed as well, so we would quote for new ones in the quote.
[03:44.65-03:54.03] Customer: Okay, great. And then just curious how far out you guys are scheduling.
[03:55.13-04:07.62] Agent: Oh, sure. Yeah. So if you were to accept our bid and pay a half down deposit, we will come out to take that final measurement within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] and then return to install within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[04:08.65-04:09.71] Customer: Oh, okay,
[04:11.93-04:18.99] Customer: great. All right. And then I'm assuming when you come out for the
[04:21.81-04:27.48] Customer: you will remeasure make sure everything is is correct after you come.
[04:27.53-04:30.34] Customer: Yes, exactly. Ok. Yeah, that's correct.
[04:30.40-04:43.35] Customer: Great. So I do the online bid, you send me a quote in [DURATION] [DURATION] [DURATION] [DURATION], then you send someone out to measure again and then you install.
[04:43.42-04:47.24] Customer: I'm sorry, explain to me again of how it goes.
[04:47.65-04:53.87] Agent: Sure, yeah. The order of operations are you get us the information including pictures with dimensions.
[04:53.94-04:56.08] Agent: We'll build up a quote based off of that.
[04:56.18-04:59.51] Agent: It will be accurate as long as it's within a few inches.
[04:59.68-05:12.23] Agent: And then if you were to accept and pay a half down deposit, we'll come out to take a final measurement to make sure we have everything squared away and then return to install at that point within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[05:13.56-05:18.50] Customer: Okay, so final measurement and then install [DURATION] [DURATION] [DURATION] [DURATION].
[05:20.40-05:25.88] Customer: And I'm assuming. So I think I have about nine or 10 windows.
[05:27.74-05:32.15] Customer: Will any estimate of how many [DURATION] you would.
[05:32.18-05:36.74] Customer: I mean I know it all depends on price, but does that sound like a [DURATION] [DURATION] job?
[05:36.81-05:38.15] Customer: A [DURATION] [DURATION] job?
[05:39.65-05:42.29] Customer: Any thoughts on. Yeah, nine or so windows?
[05:42.35-05:45.06] Agent: Yeah, that would definitely still be a [DURATION] [DURATION] job.
[05:45.13-05:47.96] Agent: It just would be increase the amount of hours obviously.
[05:48.01-05:49.76] Agent: So the labor would go up there.
[05:49.87-05:53.40] Agent: But yeah, that sounds like something we should be able to do within [DURATION] [DURATION].
[05:54.50-05:59.49] Customer: Okay, and then how about warranties afterwards?
[06:00.99-06:04.85] Agent: Oh sure. Yeah. So we have a [DURATION] [DURATION] warranty on our workmanship.
[06:04.90-06:12.68] Agent: So if there were any kind of mess ups on the install, we'll cover that as well as a [DURATION] [DURATION] warranty on the glass seal.
[06:12.79-06:20.73] Agent: So if the windows were to fog up or anything get between the panes within [DURATION] [DURATION], then we'll automatically replace those as well.
[06:22.02-06:24.37] Customer: Okay. All right,
[06:26.02-06:28.25] Customer: that sounds great. I will
[06:29.55-06:32.64] Customer: look for the email and start the
[06:34.75-06:36.12] Customer: filling it out for you.
[06:37.70-06:39.76] Agent: Sounds great. Yeah, no problem at all.
[06:40.87-06:42.37] Customer: All right, thanks so much.
[06:43.52-06:45.35] Agent: You're welcome. Yeah, we'll talk to you soon.
[06:45.96-06:47.14] Agent: Okay, bye. Bye.
[06:49.96-06:51.19] IVR/System: Caller has hung up.
[06:51.28-06:52.99] IVR/System: Please enter your phone code.
[06:57.49-07:00.00] IVR/System: Coler has hung up, Please enter your phone code.","[OCCUPATION] fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies. For new estimates or home or for autolass replacement [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and back. Thank you for calling. Last off here. How can I help you? Hi, my name is [PERSON_NAME] and I have a house that was built in [DATE_INTERVAL]. I've got vinyl windows and I have a number of w","[OCCUPATION] fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies. For new estimates or home or for autolass replacement [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and back. Thank you for calling. Last off here. How can I help you? Hi, my name is [PERSON_NAME] and I have a house that was built in [DATE_INTERVAL]. I've got vinyl windows and I have a number of windows that are foggy. So it's hoping to get a quote to replace. Oh absolutely, yeah. So there are. Oh sure, yeah. There are two ways we can go about getting you a quote. The first is we can send a [OCCUPATION] out to take measurements and build a bitid on site. This would be a $[MONEY_AMOUNT] charge, but that would be credited back to you in the bid that we offer. Alternatively, we can set you up with the online and over the phone bid. We would send you over a bid template to fill out including pictures with dimensions of the windows. We'll use your dimensions for an accurate price, but we'll always take a final measurement of our own. And then we can get you that bid online and over the phone. Sure, I think I could handle that online one. Okay, sure. Yeah. Let me get this started and sent over to you then. What is your first and last name? [PERSON_NAME]. And the last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and I'm seeing your phone number here ending in [PHONE_NUMBER]. Is that the best one to reach you at? It is. And what's a good email to send that bid form over to? [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. Then just a few questions about the windows. You said that those were vinyl frames. They are. Okay, great. And are they all [LOCATION] [LOCATION] or any located in a [LOCATION] [LOCATION]? Some are on the [LOCATION] [LOCATION]. Okay, great. Awesome. Actually, thats all we need for now, so Ill get you the form sent over and when we get that filled out, we well get started on the bid. Great. So just to be clear, so you just replaced the glass? I have some windows that have the grids inside of them. I'm assuming you can retain those. Yeah, so we do. Yeah. We can replace the glass on these without having to touch the frames or at least swap out new frames I guess is what I meant. And then as far as the mutton bars, those are the grids that you're seeing there? Yeah. When the insulated glass units, those double panes, when they get removed, the old muttons get removed as well, so we would quote for new ones in the quote. Okay, great. And then just curious how far out you guys are scheduling. Oh, sure. Yeah. So if you were to accept our bid and pay a half down deposit, we will come out to take that final measurement within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] and then return to install within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. Oh, okay, great. All right. And then I'm assuming when you come out for the you will remeasure make sure everything is is correct after you come. Yes, exactly. Ok. Yeah, that's correct. Great. So I do the online bid, you send me a quote in [DURATION] [DURATION] [DURATION] [DURATION], then you send someone out to measure again and then you install. I'm sorry, explain to me again of how it goes. Sure, yeah. The order of operations are you get us the information including pictures with dimensions. We'll build up a quote based off of that. It will be accurate as long as it's within a few inches. And then if you were to accept and pay a half down deposit, we'll come out to take a final measurement to make sure we have everything squared away and then return to install at that point within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. Okay, so final measurement and then install [DURATION] [DURATION] [DURATION] [DURATION]. And I'm assuming. So I think I have about nine or 10 windows. Will any estimate of how many [DURATION] you would. I mean I know it all depends on price, but does that sound like a [DURATION] [DURATION] job? A [DURATION] [DURATION] job? Any thoughts on. Yeah, nine or so windows? Yeah, that would definitely still be a [DURATION] [DURATION] job. It just would be increase the amount of hours obviously. So the labor would go up there. But yeah, that sounds like something we should be able to do within [DURATION] [DURATION]. Okay, and then how about warranties afterwards? Oh sure. Yeah. So we have a [DURATION] [DURATION] warranty on our workmanship. So if there were any kind of mess ups on the install, we'll cover that as well as a [DURATION] [DURATION] warranty on the glass seal. So if the windows were to fog up or anything get between the panes within [DURATION] [DURATION], then we'll automatically replace those as well. Okay. All right, that sounds great. I will look for the email and start the filling it out for you. Sounds great. Yeah, no problem at all. All right, thanks so much. You're welcome. Yeah, we'll talk to you soon. Okay, bye. Bye. Caller has hung up. Please enter your phone code. Coler has hung up, Please enter your phone code."
19,1487,83e9def242dc4c0690dafc4d4327127a,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/83e9def242dc4c0690dafc4d4327127a_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9252101,0.9252101249081558,651.0,1361,1361,2.0906298003072195,113,11,"[DATE], [DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [MARITAL_STATUS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,89.765,128,50,20,57,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.21-00:02.05] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.19-00:11.36] IVR/System: If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you.
[00:11.97-00:12.99] Unknown: Firstion.
[00:23.89-00:25.97] IVR/System: Good morning. Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:26.03-00:28.23] Agent: This is [PERSON_NAME]. How can I help you today?
[00:28.59-00:31.00] Customer: Yes, hi, my name is [PERSON_NAME] [PERSON_NAME].
[00:31.15-00:33.56] Customer: I'm here with my [MARITAL_STATUS] [PERSON_NAME].
[00:34.47-00:46.88] Customer: We are call following because we had your guy came out forget his name, but he came out to do a measurement in our house at [LOCATION] [LOCATION] [LOCATION] [LOCATION] about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] ago in [LOCATION].
[00:47.38-00:53.56] Customer: And we wanted to follow up on that and see what you needed and place our order.
[00:55.84-00:59.98] Agent: All right, let me take a look at the status of that request.
[01:00.33-01:03.19] Agent: What was the phone number that was used to place on it?
[01:03.56-01:04.50] Customer: Yes, it.
[01:45.00-01:48.06] Agent: Is this regarding a shower measurement?
[01:48.72-01:51.34] Customer: Yeah, the guy came out and did a shower measurement for us.
[01:53.97-01:54.86] Agent: Hold on.
[02:01.17-02:07.61] Customer: Just. We were't quite sure what the next steps were but you know we want to get those motion shower.
[02:07.71-02:10.76] Agent: Okay. All right, hold on just a moment.
[02:10.81-02:12.40] Agent: Let me fetch the paperwork on that.
[02:12.42-02:13.79] Agent: I'll be right back with you.
[02:13.97-02:15.34] Customer: Okay, great. Thank you.
[02:16.00-02:16.74] Agent: [PERSON_NAME].
[02:18.07-02:20.06] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[02:20.23-02:25.96] IVR/System: We everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[02:26.03-02:37.05] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[02:37.24-02:39.09] IVR/System: Visit us at any of our locations.
[02:42.28-02:48.17] IVR/System: Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[02:48.27-02:50.62] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[02:51.00-02:53.93] IVR/System: We know when you have to replace your windshield because of damage.
[02:54.04-02:57.71] IVR/System: There'no guarantee a rock or some other object won't hit it again.
[02:57.88-03:04.19] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[03:04.49-03:07.50] IVR/System: Get more details@portlandlass.com do.
[03:08.18-03:09.31] IVR/System: Thank you for holding.
[03:09.42-03:12.38] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly.
[03:12.56-03:15.67] IVR/System: If you need a new windshield, you made the right call.
[03:15.82-03:19.91] IVR/System: We work with all insurance companies and can even handle the paperwork with you.
[03:20.25-03:23.98] IVR/System: Every installation is performed by certified experts and fully guaranteed.
[03:24.12-03:27.78] IVR/System: And if you can't drive to us, our mobile service can come to you.
[03:27.94-03:29.81] IVR/System: We appreciate you staying on the line.
[03:29.94-03:32.63] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you.
[03:32.78-03:36.43] IVR/System: New windows can make your home more beautiful and energy efficient.
[03:36.61-03:44.72] IVR/System: [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower.
[03:45.26-03:48.97] IVR/System: Looking for a vinyl replacement window with the most style performance on the market.
[03:49.14-03:51.59] IVR/System: That's the Nor [EVENT] from [ORGANIZATION] [ORGANIZATION].
[03:51.77-03:55.65] IVR/System: Its airtight seal keeps up the wind and water in even the harshest conditions.
[03:56.06-04:02.79] IVR/System: [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] Nor [EVENT] windows made in [LOCATION] [LOCATION] for [LOCATION] [LOCATION].
[04:02.97-04:06.53] IVR/System: The nor'easter is custom made and comes in a variety of colors and options.
[04:06.70-04:10.43] IVR/System: It also comes with a lifetime warranty, including glass breakage.
[04:10.61-04:12.56] IVR/System: There's one more fantastic feature.
[04:12.71-04:16.49] IVR/System: [ORGANIZATION] [ORGANIZATION] will install the Nor'easter with our own team of professionals.
[04:16.66-04:20.05] IVR/System: Ask us about it and start saving on your heating costs.
[04:20.70-04:21.82] IVR/System: Thank you for holding.
[04:21.92-04:23.37] IVR/System: We'll be with you shortly.
[04:23.70-04:25.03] IVR/System: Home improvements are simple.
[04:25.09-04:34.96] IVR/System: With [ORGANIZATION] [ORGANIZATION] we offer mirrors, showers and tub doors and enclosures, entire patio rooms, entry doors, garage doors and even closet shelving solutions.
[04:35.70-04:44.61] IVR/System: Did you know that [ORGANIZATION] [ORGANIZATION] also has commercial glass options for any business, large or small, glass replacement or repair or a newly constructed building?
[04:44.74-04:47.35] IVR/System: Our experienced and professional team can help you.
[04:47.50-04:54.02] IVR/System: We work with individual [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], [OCCUPATION] and everyone in between.
[04:54.20-05:01.62] IVR/System: Our team follows strict safety guidelines and meets all state and local building codes necessary to execute a safe and successful project.
[05:01.96-05:13.25] IVR/System: Working with [ORGANIZATION] [ORGANIZATION] on your next commercial glass project ensures that you will receive project quotes, project details and anything else you may need within your required specifications and deadlines.
[05:13.43-05:15.68] IVR/System: Thank you again for calling [ORGANIZATION] [ORGANIZATION].
[05:15.82-05:17.24] IVR/System: We'll be right with you.
[05:17.42-05:21.96] IVR/System: Please Visit us in one of our [URL] do.
[05:22.10-05:25.62] IVR/System: You can also follow us on Facebook, LinkedIn and Instagram.
[05:25.79-05:29.51] IVR/System: @ [ORGANIZATION] [ORGANIZATION], we really are everywhere you look.
[05:29.69-05:31.63] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[05:31.80-05:37.56] IVR/System: We're everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[05:37.63-05:48.65] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[05:48.84-05:50.62] IVR/System: Visit us at any of our locations.
[05:53.88-05:59.76] IVR/System: Did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[05:59.86-06:02.21] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[06:02.60-06:05.51] IVR/System: We know when you have to replace your windshield because of damage.
[06:05.63-06:09.30] IVR/System: There's no guarantee a rock or some other object won't hit it again.
[06:09.47-06:15.77] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[06:16.07-06:18.21] IVR/System: Get more details at [ORGANIZATION] [ORGANIZATION].
[06:19.21-06:20.69] IVR/System: Apologies for the wait.
[06:20.83-06:25.95] Agent: So that shower it is going through the process of being quoted.
[06:26.02-06:27.59] Agent: We send it out for pricing.
[06:27.66-06:29.38] Agent: We just haven't heard back.
[06:29.56-06:37.80] Agent: As soon as we do and we finish creating the finalized quote, we'll reach out to you to let you know and send it over for
[06:40.33-06:44.33] Agent: approval for you to take a look at the quote and if you approve it, you want to move forward.
[06:44.49-06:46.38] Agent: So right now it's not finished yet.
[06:46.96-06:51.31] Agent: We're just in the stages of waiting to hear back for final pricing from the factory.
[06:52.40-06:58.31] Customer: Got it. Okay. We'just curious what kind of details you're going on though to price that out.
[06:58.36-07:05.20] Customer: I mean, we know we took the measurements, but we needed to pick you the finishes.
[07:05.38-07:07.20] Customer: And we also wanted to.
[07:07.30-07:13.44] Customer: We understood they were going to do a sliding door with sort of framed on top.
[07:14.19-07:19.20] Customer: We just wanted to make sure that it was understood that the framing should be as minimalistic as possible.
[07:19.99-07:23.88] Agent: You want to know what we are currently quoting exactly?
[07:24.07-07:24.85] Customer: Yeah.
[07:38.25-07:41.48] Agent: Okay, so let's see here.
[07:41.58-07:43.06] Agent: What do we have sent out?
[07:58.85-08:02.55] Agent: The standard height, chrome finish, hardware
[08:05.79-08:14.21] Agent: bypass. Okay, so for what I see here, this looks to be very minimalistic, like you said that you were hoping.
[08:14.30-08:16.29] Agent: I don't see that much in terms of
[08:17.70-08:19.20] Agent: where for this panel,
[08:23.55-08:26.19] Customer: will they quote it with the satin finish as well?
[08:26.26-08:27.76] Customer: And the other finishes?
[08:33.76-08:37.66] Agent: Yes, we can have the quarter multiple ways.
[08:40.37-08:44.87] Customer: Yeah. If we can have a quote for chrome brush and ST
[08:54.14-08:54.88] Customer: second.
[08:58.50-08:59.40] Agent: All right.
[09:01.50-09:04.52] Agent: We'include the Bratson Satin
[09:07.38-09:11.25] Agent: 3. Okay. Anything else?
[09:13.11-09:16.12] Agent: No. When do you think you have that quote ready for us?
[09:17.87-09:27.40] Agent: Unfortunately, since we have already sent it out to the Factory on the [DATE], I don't have an exact turnaround time for them to send it back to us.
[09:27.49-09:36.31] Agent: Usually it takes [DURATION] [DURATION] [DURATION], but we'll follow up on it if we notice we haven't gotten back anything and reach out again just to double check.
[09:36.44-09:43.62] Agent: But in the meantime, we are re kind of just in the waiting process to get our correspondence of pricing for the chrome.
[09:44.52-09:47.18] Agent: On average, it takes like [DURATION] [DURATION] to get the quotes.
[09:48.95-09:51.41] Agent: Yes, mostly for showers.
[09:51.50-09:54.15] Agent: Sometimes they can. Depending on what's on them.
[09:54.21-09:55.88] Agent: It can take a little longer.
[09:56.26-09:59.61] Agent: But yes, it'usually [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] or so.
[10:00.23-10:02.90] Agent: Okay, so it should be you relatively seen them?
[10:02.99-10:06.05] Agent: It was already the [DATE], so five.
[10:06.22-10:07.45] Agent: The [DATE], so.
[10:09.26-10:11.76] Agent: Okay. Okay. Okay, great.
[10:13.11-10:16.24] Agent: Thanks very much. No problem.
[10:16.58-10:17.32] Agent: But
[10:18.82-10:23.12] Agent: you'll add that we want to have it quoted for the other finin.
[10:23.17-10:23.75] Customer: Yes.
[10:25.93-10:28.79] Customer: Not brass sain brushton and satin.
[10:28.82-10:31.93] Agent: Yeah. Ohh, I'm sorry.
[10:31.95-10:32.69] Agent: I heard of brass.
[10:32.75-10:35.55] Agent: So it's brush, nickel and satin.
[10:36.01-10:37.08] Agent: Ye. Yeah.
[10:39.05-10:40.88] Agent: Great. Okay, thanks.
[10:43.23-10:45.34] Agent: No problem. You guys have a good day.
[10:45.52-10:46.62] Agent: Yeah, too by bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Firstion. Good morning. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you today? Yes, hi, my name is [PERSON_NAME] [PERSON_NAME]. I'm here with my [MARITAL_STATUS] [PERSON_NAME]. We are call following because we ","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Firstion. Good morning. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you today? Yes, hi, my name is [PERSON_NAME] [PERSON_NAME]. I'm here with my [MARITAL_STATUS] [PERSON_NAME]. We are call following because we had your guy came out forget his name, but he came out to do a measurement in our house at [LOCATION] [LOCATION] [LOCATION] [LOCATION] about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] ago in [LOCATION]. And we wanted to follow up on that and see what you needed and place our order. All right, let me take a look at the status of that request. What was the phone number that was used to place on it? Yes, it. Is this regarding a shower measurement? Yeah, the guy came out and did a shower measurement for us. Hold on. Just. We were't quite sure what the next steps were but you know we want to get those motion shower. Okay. All right, hold on just a moment. Let me fetch the paperwork on that. I'll be right back with you. Okay, great. Thank you. [PERSON_NAME]. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There'no guarantee a rock or some other object won't hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details@portlandlass.com do. Thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly. If you need a new windshield, you made the right call. We work with all insurance companies and can even handle the paperwork with you. Every installation is performed by certified experts and fully guaranteed. And if you can't drive to us, our mobile service can come to you. We appreciate you staying on the line. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you. New windows can make your home more beautiful and energy efficient. [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower. Looking for a vinyl replacement window with the most style performance on the market. That's the Nor [EVENT] from [ORGANIZATION] [ORGANIZATION]. Its airtight seal keeps up the wind and water in even the harshest conditions. [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] Nor [EVENT] windows made in [LOCATION] [LOCATION] for [LOCATION] [LOCATION]. The nor'easter is custom made and comes in a variety of colors and options. It also comes with a lifetime warranty, including glass breakage. There's one more fantastic feature. [ORGANIZATION] [ORGANIZATION] will install the Nor'easter with our own team of professionals. Ask us about it and start saving on your heating costs. Thank you for holding. We'll be with you shortly. Home improvements are simple. With [ORGANIZATION] [ORGANIZATION] we offer mirrors, showers and tub doors and enclosures, entire patio rooms, entry doors, garage doors and even closet shelving solutions. Did you know that [ORGANIZATION] [ORGANIZATION] also has commercial glass options for any business, large or small, glass replacement or repair or a newly constructed building? Our experienced and professional team can help you. We work with individual [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], [OCCUPATION] and everyone in between. Our team follows strict safety guidelines and meets all state and local building codes necessary to execute a safe and successful project. Working with [ORGANIZATION] [ORGANIZATION] on your next commercial glass project ensures that you will receive project quotes, project details and anything else you may need within your required specifications and deadlines. Thank you again for calling [ORGANIZATION] [ORGANIZATION]. We'll be right with you. Please Visit us in one of our [URL] do. You can also follow us on Facebook, LinkedIn and Instagram. @ [ORGANIZATION] [ORGANIZATION], we really are everywhere you look. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We're everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There's no guarantee a rock or some other object won't hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details at [ORGANIZATION] [ORGANIZATION]. Apologies for the wait. So that shower it is going through the process of being quoted. We send it out for pricing. We just haven't heard back. As soon as we do and we finish creating the finalized quote, we'll reach out to you to let you know and send it over for approval for you to take a look at the quote and if you approve it, you want to move forward. So right now it's not finished yet. We're just in the stages of waiting to hear back for final pricing from the factory. Got it. Okay. We'just curious what kind of details you're going on though to price that out. I mean, we know we took the measurements, but we needed to pick you the finishes. And we also wanted to. We understood they were going to do a sliding door with sort of framed on top. We just wanted to make sure that it was understood that the framing should be as minimalistic as possible. You want to know what we are currently quoting exactly? Yeah. Okay, so let's see here. What do we have sent out? The standard height, chrome finish, hardware bypass. Okay, so for what I see here, this looks to be very minimalistic, like you said that you were hoping. I don't see that much in terms of where for this panel, will they quote it with the satin finish as well? And the other finishes? Yes, we can have the quarter multiple ways. Yeah. If we can have a quote for chrome brush and ST second. All right. We'include the Bratson Satin 3. Okay. Anything else? No. When do you think you have that quote ready for us? Unfortunately, since we have already sent it out to the Factory on the [DATE], I don't have an exact turnaround time for them to send it back to us. Usually it takes [DURATION] [DURATION] [DURATION], but we'll follow up on it if we notice we haven't gotten back anything and reach out again just to double check. But in the meantime, we are re kind of just in the waiting process to get our correspondence of pricing for the chrome. On average, it takes like [DURATION] [DURATION] to get the quotes. Yes, mostly for showers. Sometimes they can. Depending on what's on them. It can take a little longer. But yes, it'usually [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] or so. Okay, so it should be you relatively seen them? It was already the [DATE], so five. The [DATE], so. Okay. Okay. Okay, great. Thanks very much. No problem. But you'll add that we want to have it quoted for the other finin. Yes. Not brass sain brushton and satin. Yeah. Ohh, I'm sorry. I heard of brass. So it's brush, nickel and satin. Ye. Yeah. Great. Okay, thanks. No problem. You guys have a good day. Yeah, too by bye."
20,1622,8ffbe289d91f4bbb9e61b54cffa05cc4,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/8ffbe289d91f4bbb9e61b54cffa05cc4_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9250432,0.9250432136894824,535.0,1198,1198,2.2392523364485983,93,10,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME], [VEHICLE_ID]",44,False,89.753,106,28,28,50,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.21-00:02.00] IVR/System: Please hold while I try to connect you.
[00:03.50-00:06.10] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:06.24-00:12.63] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[00:13.02-00:16.41] IVR/System: Most can be installed this class [OCCUPATION], this is [PERSON_NAME].
[00:16.43-00:17.43] Agent: Can I help you?
[00:18.21-00:23.39] Customer: Hi. I need to get my windshield replaced and then
[00:24.70-00:32.70] Customer: my safety system recalibrated afterwards and I filed a claim with my insurance
[00:34.01-00:44.91] Customer: oay and I just need to get an appointment with you guys and then I guess have everybody connect with the insurance so that everything gets going.
[00:46.05-00:50.70] Agent: Right. Right. Give me your name and your phone number and then I'll need your vehicle information.
[00:52.01-00:56.34] Customer: Okay, My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[00:59.01-01:01.15] Agent: [PERSON_NAME]. What's your phone number?
[01:08.53-01:10.58] Agent: Okay, what kind of vehicle have you got?
[01:11.17-01:12.89] Customer: I have a [ORGANIZATION] Legacy.
[01:12.97-01:14.75] Customer: It's a [DATE_INTERVAL].
[01:20.89-01:22.94] Agent: And is that a two door or a four door?
[01:23.53-01:26.06] Customer: Four do. Okay.
[01:27.41-01:33.14] Agent: All right, let me get your address as well because we'll need that for the insurance company.
[01:33.77-01:49.78] Customer: Okay. It's [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION]
[01:51.61-01:55.22] Customer: and the zip code is [LOCATION].
[01:56.41-02:00.46] Agent: Perfect. All right, now on your [ORGANIZATION], got.
[02:00.61-02:02.56] Agent: Have you got a rain sensor on that car?
[02:02.70-02:05.14] Customer: On that oneshield. A rain sensor?
[02:06.92-02:08.50] Customer: I have no idea.
[02:08.65-02:15.06] Customer: I don't think. Yeah, so if you have to turn them on yourself, then you don't have a rang y.
[02:15.47-02:17.10] Customer: No, I don't. Unfortunately.
[02:17.16-02:18.56] Customer: That would be really cool.
[02:19.66-02:25.89] Agent: Right. All right. And does your vehicle, does it have the lane departure system on it as well?
[02:26.06-02:27.65] Customer: Yeah, it does. Yes.
[02:28.26-02:34.60] Agent: Yes. All right. I'm going to see if I I guess is what it's called.
[02:35.82-02:36.60] Customer: Yeah.
[02:38.06-02:41.49] Agent: All right. And what insurance are you with?
[02:42.06-02:44.69] Customer: [ORGANIZATION] [ORGANIZATION]. Okay.
[02:49.91-02:52.00] Agent: All right, I'm going to look at this wind ched up for you really quick.
[02:52.03-02:53.12] Agent: Can I put you on hold?
[02:53.50-02:56.49] Customer: Yep, that's fine. All right, hang on.
[02:57.94-03:00.58] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[03:00.72-03:07.12] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[03:07.57-03:09.74] IVR/System: Most can be installed in a single day.
[03:09.92-03:12.81] IVR/System: Or update your entry doors with elegant decorative glass.
[03:12.95-03:16.21] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[03:16.39-03:18.95] IVR/System: We can also change the look of any room with a mirrored wall.
[03:19.02-03:22.38] IVR/System: Or protect your wood furniture with custom made glass tops.
[03:22.56-03:26.59] IVR/System: With [OCCUPATION] [OCCUPATION], you'll always know the price upf front before we start.
[03:29.46-03:30.53] IVR/System: The choice is clear.
[03:30.57-03:35.59] IVR/System: In windshield replacement, the [OCCUPATION] [OCCUPATION] believes your safety is more important than price.
[03:35.75-03:43.03] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the carmakers do.
[03:43.21-03:50.81] IVR/System: Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defense.
[03:50.96-03:52.79] IVR/System: Don't put your safety at risk.
[03:52.91-03:55.19] IVR/System: Get the best guarantees in the business.
[03:55.33-03:57.97] IVR/System: Some exclusions apply. Ask for details
[04:01.59-04:05.78] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[04:05.96-04:10.20] IVR/System: That's why we offer [DURATION] [DURATION] emergency board of Service for your business.
[04:10.37-04:15.51] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with Priority Service.
[04:15.85-04:24.56] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before Glass breaks.
[04:25.13-04:34.88] IVR/System: [OCCUPATION] [OCCUPATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[04:35.35-04:42.32] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business glass needs.
[04:45.70-04:52.91] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[04:53.01-05:02.35] IVR/System: Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies.
[05:02.50-05:11.58] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[05:11.72-05:16.57] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[05:16.74-05:26.50] IVR/System: Ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plans Today, your windshield does more than keep out wind and rain during an accident.
[05:26.58-05:32.69] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[05:32.99-05:36.77] IVR/System: For your next windshield, help protect everyone in your car.
[05:36.94-05:39.56] IVR/System: Call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[05:39.87-05:45.40] IVR/System: We recommend original equipment manufacturer quality glass and the same adhesives the car makers use.
[05:45.90-05:54.10] IVR/System: Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[05:54.28-05:56.26] IVR/System: Fast and friendly service.
[05:56.40-05:58.25] IVR/System: We even handle your insurance claim.
[06:01.15-06:09.72] IVR/System: When glass breaks, call the [OCCUPATION] [OCCUPATION] [OCCUPATION] We've got the prescription for all types of glass for your home, auto or business.
[06:09.86-06:14.87] IVR/System: We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION].
[06:15.05-06:19.83] IVR/System: First quality glass, certified [OCCUPATION] and the best guarantees in the business.
[06:19.95-06:21.86] IVR/System: We even handle the insurance claim.
[06:25.12-06:34.46] IVR/System: When Glass breaks, call the [OCCUPATION] [OCCUPATION] [OCCUPATION] Some pains really do require a house call like the panes of glass in your home.
[06:34.76-06:40.38] IVR/System: If your insulated windows look foggy, temperature changes may have affected the seal allowing moisture in.
[06:40.57-06:44.79] IVR/System: We don't need to replace the entire window, just the insulated glass.
[06:45.64-06:50.58] IVR/System: We replace all types of glass from fog insulated windows to patio doors.
[06:50.77-06:53.99] IVR/System: Count on MO for fast and Friendly service
[06:57.38-06:59.98] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[07:00.12-07:06.52] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[07:06.90-07:09.15] IVR/System: Most can be installed in a single day.
[07:09.33-07:12.51] IVR/System: Or update your entry doors with elegant decorative allgh.
[07:12.57-07:13.67] Agent: Got the windshield looked up.
[07:13.70-07:17.49] Agent: Now, let me just get to my schedule and I can tell you when we can install this for you.
[07:17.94-07:21.29] Customer: Okay. Sorry that takes so long.
[07:21.87-07:22.93] Customer: Let's see.
[07:38.26-07:45.47] Agent: All right, so I can schedule this for you if you want to bring it in on [DATE] [DATE] [DATE], between [TIME] and [TIME].
[07:45.53-07:46.76] Agent: Would that work for you?
[07:47.40-07:48.70] Customer: Between [TIME] and [TIME]?
[07:49.20-07:51.06] Agent: Yeah. Well, you'll bring it in at [TIME].
[07:51.56-07:53.14] Agent: Sorry, that didn't sound right.
[07:53.29-07:56.82] Agent: But yeah, if you want to bring it in at [TIME], we could go ahead and take care of it for you.
[07:57.40-07:59.38] Customer: Yeah, that sounds perfect.
[07:59.93-08:01.52] Agent: Okay, I'll go ahead and do that.
[08:01.58-08:13.62] Agent: And then if you've got that, if you want to have your insurance sen us over the authorization, we can go ahead and get it all taken care of before you get here even, and we'll be good to go.
[08:14.25-08:18.38] Agent: Okay. Would it help if you have the claim number or.
[08:18.76-08:22.71] Customer: Yeah, or. Okay. All right.
[08:22.76-08:24.11] Agent: What's your claim number?
[08:24.56-08:27.75] Customer: I am [NUMBER_SEQUENCE].
[08:29.05-08:32.63] Customer: [NUMBER_SEQUENCE] [NUMBER_SEQUENCE] [NUMBER_SEQUENCE] [NUMBER_SEQUENCE].
[08:33.24-08:37.78] Customer: [VEHICLE_ID] [NUMBER_SEQUENCE] [NUMBER_SEQUENCE] [VEHICLE_ID] [VEHICLE_ID].
[08:39.11-08:42.32] Agent: Perfect. Okay, I have got you down.
[08:42.39-08:44.97] Agent: I'll get the glass here and we'll get it installed for you.
[08:45.38-08:46.91] Customer: Okay, great. Thank you so much.
[08:46.97-08:49.05] Customer: Oay appciate it. Yeah, you bet.
[08:49.10-08:50.21] Agent: You have a good day.
[08:50.59-08:52.54] Agent: You too. Bye. Okay, bye.","Please hold while I try to connect you. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed this class [OCCUPATION], this is [PERSON_NAME]. Can I help you? Hi. I need to get my windshield replaced and then my safety system recalibrated afterwards and I filed a claim with my insurance oay and I just need to get an appointment with you guys and then","Please hold while I try to connect you. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed this class [OCCUPATION], this is [PERSON_NAME]. Can I help you? Hi. I need to get my windshield replaced and then my safety system recalibrated afterwards and I filed a claim with my insurance oay and I just need to get an appointment with you guys and then I guess have everybody connect with the insurance so that everything gets going. Right. Right. Give me your name and your phone number and then I'll need your vehicle information. Okay, My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. What's your phone number? Okay, what kind of vehicle have you got? I have a [ORGANIZATION] Legacy. It's a [DATE_INTERVAL]. And is that a two door or a four door? Four do. Okay. All right, let me get your address as well because we'll need that for the insurance company. Okay. It's [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION] and the zip code is [LOCATION]. Perfect. All right, now on your [ORGANIZATION], got. Have you got a rain sensor on that car? On that oneshield. A rain sensor? I have no idea. I don't think. Yeah, so if you have to turn them on yourself, then you don't have a rang y. No, I don't. Unfortunately. That would be really cool. Right. All right. And does your vehicle, does it have the lane departure system on it as well? Yeah, it does. Yes. Yes. All right. I'm going to see if I I guess is what it's called. Yeah. All right. And what insurance are you with? [ORGANIZATION] [ORGANIZATION]. Okay. All right, I'm going to look at this wind ched up for you really quick. Can I put you on hold? Yep, that's fine. All right, hang on. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your wood furniture with custom made glass tops. With [OCCUPATION] [OCCUPATION], you'll always know the price upf front before we start. The choice is clear. In windshield replacement, the [OCCUPATION] [OCCUPATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the carmakers do. Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defense. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for details [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board of Service for your business. We'll measure the window or door opening and expedite the replacement glass order with Priority Service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before Glass breaks. [OCCUPATION] [OCCUPATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plans Today, your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives the car makers use. Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim. When glass breaks, call the [OCCUPATION] [OCCUPATION] [OCCUPATION] We've got the prescription for all types of glass for your home, auto or business. We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION]. First quality glass, certified [OCCUPATION] and the best guarantees in the business. We even handle the insurance claim. When Glass breaks, call the [OCCUPATION] [OCCUPATION] [OCCUPATION] Some pains really do require a house call like the panes of glass in your home. If your insulated windows look foggy, temperature changes may have affected the seal allowing moisture in. We don't need to replace the entire window, just the insulated glass. We replace all types of glass from fog insulated windows to patio doors. Count on MO for fast and Friendly service [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative allgh. Got the windshield looked up. Now, let me just get to my schedule and I can tell you when we can install this for you. Okay. Sorry that takes so long. Let's see. All right, so I can schedule this for you if you want to bring it in on [DATE] [DATE] [DATE], between [TIME] and [TIME]. Would that work for you? Between [TIME] and [TIME]? Yeah. Well, you'll bring it in at [TIME]. Sorry, that didn't sound right. But yeah, if you want to bring it in at [TIME], we could go ahead and take care of it for you. Yeah, that sounds perfect. Okay, I'll go ahead and do that. And then if you've got that, if you want to have your insurance sen us over the authorization, we can go ahead and get it all taken care of before you get here even, and we'll be good to go. Okay. Would it help if you have the claim number or. Yeah, or. Okay. All right. What's your claim number? I am [NUMBER_SEQUENCE]. [NUMBER_SEQUENCE] [NUMBER_SEQUENCE] [NUMBER_SEQUENCE] [NUMBER_SEQUENCE]. [VEHICLE_ID] [NUMBER_SEQUENCE] [NUMBER_SEQUENCE] [VEHICLE_ID] [VEHICLE_ID]. Perfect. Okay, I have got you down. I'll get the glass here and we'll get it installed for you. Okay, great. Thank you so much. Oay appciate it. Yeah, you bet. You have a good day. You too. Bye. Okay, bye."
21,2585,bb9ba3b8ea214bc192d127bd209ecac6,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/bb9ba3b8ea214bc192d127bd209ecac6_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9427088,0.9427087906137184,233.0,554,554,2.3776824034334765,39,7,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,89.707,36,10,7,19,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.61-00:10.31] IVR/System: [ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies
[00:11.62-00:14.55] IVR/System: for new estimates or home or business
[00:15.81-00:17.59] IVR/System: for auto Glass Replace
[00:23.34-00:25.87] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:26.02-00:33.89] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:34.07-00:39.65] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[00:39.71-00:49.59] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[00:56.62-01:04.63] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start [ORGANIZATION] understands your business can't close if a window breaks.
[01:04.74-01:08.78] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[01:08.88-01:13.85] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[01:13.95-01:21.52] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[01:23.06-01:32.10] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[01:32.23-01:39.30] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[01:45.72-01:51.85] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[01:51.92-02:00.74] IVR/System: Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[02:00.87-02:09.34] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[02:09.72-02:14.72] IVR/System: If you sell your home, the Advantage Plan Protection even transfers to the new homeowners.
[02:14.88-02:18.53] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage.
[02:20.22-02:21.57] IVR/System: Thank you for calling [ORGANIZATION].
[02:21.59-02:22.68] Agent: How can I help you?
[02:23.22-02:39.40] Customer: Yeah, this is [PERSON_NAME] speaking and I was calling I need some glass panes made up for some windows that I have in the house that are fogged and I was wondering what the lead time on getting something like that is done is.
[02:41.38-02:47.32] Agent: Oh sure, yeah. So there are two ways we go about getting bids that will affect the lead time.
[02:47.38-02:52.56] Agent: So the first option is we send a [OCCUPATION] out to take measurements, build to bid on site.
[02:52.68-03:00.99] Agent: It's a $[MONEY_AMOUNT] charge up front that will be credited back to you in the final bid that we offer or we can quote you online or over the phone.
[03:01.17-03:10.83] Agent: That final measurement would take place within about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] and then for double payins we would return to install within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[03:11.00-03:15.16] Agent: So all told, somewhere right around [DURATION] [DURATION] or minus [DURATION] [DURATION].
[03:16.29-03:18.91] Customer: Okay. The question I have.
[03:19.22-03:21.19] Customer: I have someone to install the paint.
[03:21.26-03:22.79] Customer: I just want to buy them.
[03:25.53-03:29.37] Agent: Okay. Gota. Yeah. The shop policy is they will provide an install.
[03:29.43-03:31.35] Agent: They won't do just one or the other.
[03:32.18-03:39.62] Customer: Okay. Alghty. So you guys don't provide the service of just having the pains made up and then be able to buy them from you?
[03:41.00-03:44.31] Agent: Unfortunately not, no. Okay.
[03:44.44-03:46.22] Customer: Well, thank you much for your time.
[03:47.59-03:49.06] Agent: No problem. Thank you.
[03:49.56-03:49.91] Customer: Goodbye.","[ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies for new estimates or home or business for auto Glass Replace [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass.","[ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies for new estimates or home or business for auto Glass Replace [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home, the Advantage Plan Protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage. Thank you for calling [ORGANIZATION]. How can I help you? Yeah, this is [PERSON_NAME] speaking and I was calling I need some glass panes made up for some windows that I have in the house that are fogged and I was wondering what the lead time on getting something like that is done is. Oh sure, yeah. So there are two ways we go about getting bids that will affect the lead time. So the first option is we send a [OCCUPATION] out to take measurements, build to bid on site. It's a $[MONEY_AMOUNT] charge up front that will be credited back to you in the final bid that we offer or we can quote you online or over the phone. That final measurement would take place within about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] and then for double payins we would return to install within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. So all told, somewhere right around [DURATION] [DURATION] or minus [DURATION] [DURATION]. Okay. The question I have. I have someone to install the paint. I just want to buy them. Okay. Gota. Yeah. The shop policy is they will provide an install. They won't do just one or the other. Okay. Alghty. So you guys don't provide the service of just having the pains made up and then be able to buy them from you? Unfortunately not, no. Okay. Well, thank you much for your time. No problem. Thank you. Goodbye."
22,4,00c68e223ea54460a78490add7b54fb7,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/00c68e223ea54460a78490add7b54fb7_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9241173,0.9241173329129887,719.0,1586,1586,2.2058414464534075,116,8,"[DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.688,141,38,57,45,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:04.79] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:04.94-00:07.66] IVR/System: Please listen as our menu options have changed.
[00:07.80-00:09.94] IVR/System: For auto glass, press [PHONE_NUMBER].
[00:10.08-00:12.04] IVR/System: For home or business glass,
[00:21.38-00:25.24] Unknown: [ORGANIZATION] [ORGANIZATION] can do more than [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:25.29-00:29.17] Agent: This is [PERSON_NAME]. [PERSON_NAME], yes.
[00:29.31-00:31.39] Agent: Okay, I want to make sure I heard it right.
[00:32.17-00:37.80] Agent: This is [PERSON_NAME] over here at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], AKA [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]
[00:39.02-00:40.76] Agent: [ORGANIZATION] next to [PERSON_NAME].
[00:41.62-00:46.88] Customer: And I have a busted window glass in
[00:48.34-00:51.23] Customer: at my gym behind the main building.
[00:51.63-00:57.49] Customer: Okay. And I was trying to get bids and I'm having a heck of a time
[00:59.40-01:03.53] Customer: had called two companies and yet to hear back from them over [DURATION] [DURATION].
[01:04.16-01:12.38] Customer: Oh, wow. Okay. And then this other company, I think they priced me a little high, but I don't knowk much about.
[01:12.51-01:17.09] Customer: Okay. Then the. And I had to go chase this bid down, matter of fact.
[01:17.89-01:25.83] Customer: Anyway, then I have in my main building my entry where everybody comes in and out of
[01:28.02-01:34.56] Customer: the [OCCUPATION] put all kinds of glass at the very top, you know, way up high, 16 foot high.
[01:35.30-01:42.95] Customer: And it's been there in that position that way since it was built and we moved in in [DATE_INTERVAL].
[01:44.03-01:58.73] Customer: And I need the glazing or caulking or whatever you guys call it look at because I'm starting to see daylight between the frame and the wall and between other parts of the frame.
[02:00.80-02:02.19] Customer: You understand when I'm.
[02:02.29-02:04.78] Customer: Yes, yeah. You resultt.
[02:04.95-02:08.57] Customer: I don't know what I'm saying, but okay, maybe you do.
[02:08.94-02:11.35] Customer: Yes, I know what you mean.
[02:12.74-02:20.72] Customer: So what I'm going to do, I need a bit on two separate bids, I guess is how we do that.
[02:21.18-02:28.12] Customer: Okay. One for the repair of the glass and [PHONE_NUMBER] for the reairing of the front windows.
[02:31.22-02:34.18] Customer: Okay. What I'm going to do is just.
[02:34.24-02:36.10] Agent: All I'm going to do is transfer you over to [PERSON_NAME].
[02:36.16-02:38.35] Agent: She's our [OCCUPATION] [OCCUPATION] [OCCUPATION].
[02:38.38-02:40.30] Agent: So she'll be able to get you scheduled.
[02:40.49-02:42.79] Agent: I've got all of your information here.
[02:42.96-02:46.39] Agent: And then is this the phone number that you are calling from?
[02:46.41-02:48.74] Agent: Is that the best [PHONE_NUMBER] for me to place on your ticket here?
[02:50.00-02:51.65] Customer: Yeah, that's the church number.
[02:51.72-02:53.38] Customer: So I would say no.
[02:58.96-03:01.38] Customer: [PHONE_NUMBER]. That's my cel.
[03:01.55-03:02.85] Customer: And I'm [PERSON_NAME]
[03:05.35-03:06.69] Customer: [PERSON_NAME]. Now
[03:09.44-03:17.22] Customer: when we get a [OCCUPATION] [OCCUPATION] out here and he does all the measurements, I'm going to give him an email of our [OCCUPATION] [OCCUPATION]
[03:18.97-03:24.71] Customer: and he will. You guys will fax him or text, whatever you do.
[03:25.44-03:27.54] Customer: The. The bid,
[03:28.84-03:30.78] Customer: you will email him the bid
[03:32.32-03:33.71] Customer: because he's a money man.
[03:33.84-03:37.10] Customer: If it was a me, I'd say fix the [PERSON_NAME] [PERSON_NAME] thing.
[03:37.97-03:40.15] Customer: But it's not up to me.
[03:41.25-03:43.90] Agent: Okay. I can actually take that email now.
[03:44.09-03:45.80] Agent: I don't have it with me in front of me.
[03:45.82-03:47.10] Agent: I always forget it.
[03:48.04-03:51.45] Agent: I'm not an email person so I always forget that stuff.
[03:51.63-03:53.62] Agent: I don't even know m [ORGANIZATION] Security.
[03:53.73-03:55.47] Agent: I think there's a three in it.
[04:00.81-04:02.06] Agent: I'm right there with you.
[04:02.13-04:04.34] Agent: I I am right there with you.
[04:04.85-04:10.12] Agent: So yeah, you send me over to that little lady and I'll get with her on an appointment time.
[04:11.01-04:14.63] Agent: Okay perfect. Yeah I'll get you transfer to her and you have a good day.
[04:14.70-04:16.31] Agent: You have a bless with too on.
[04:16.62-04:19.00] Agent: Thank you. Bye bye bye
[04:20.21-04:30.77] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[04:30.95-04:36.53] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[04:36.59-04:46.51] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[04:53.50-04:56.41] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfront.
[04:56.50-05:01.49] IVR/System: Before we start, [ORGANIZATION] understands your business can't close if a window breaks.
[05:01.60-05:05.66] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[05:05.75-05:10.71] IVR/System: We'll measure the window or door opening and expedite at the replacement glass order with Priority Service.
[05:10.81-05:18.42] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement Plan so your business is ready before Glass breaks.
[05:19.92-05:29.00] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[05:29.13-05:36.15] IVR/System: Whether it's storefron dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[05:42.57-05:49.88] IVR/System: There's never a good time for glass to break, but you can plan it in advance for savings and service with [ORGANIZATION] Advantage Plans.
[05:50.24-05:57.62] IVR/System: Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies.
[05:57.75-06:06.18] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[06:06.60-06:11.57] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[06:11.72-06:16.08] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[06:28.75-06:34.76] IVR/System: We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[06:34.91-06:40.22] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION].
[06:40.40-06:48.06] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best pract practices to maintain the health and safety of themselves and our customers.
[06:48.24-06:55.10] IVR/System: Our [OCCUPATION] [OCCUPATION] have Always provided professional expertise, quality repairs and outstanding customer service.
[06:55.28-06:59.06] IVR/System: During this time we have evolved to provide a more reduced contact experience.
[06:59.11-07:03.98] IVR/System: When interacting with us, we will provide you with an electronic estimate of the work to be performed.
[07:04.08-07:07.64] IVR/System: Allowing you to know the cost before we start on completion.
[07:07.71-07:12.39] IVR/System: We can create your invoice for service electronically and accept payment via the phone.
[07:13.06-07:20.71] IVR/System: Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you.
[07:24.42-07:26.98] IVR/System: The choice is clear for windshield replacement.
[07:27.13-07:30.30] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[07:30.42-07:36.92] IVR/System: We only recommend original equipment quality crash tested windshields and use the same adhesives car makers do.
[07:37.50-07:43.88] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[07:44.65-07:46.23] IVR/System: Don't put your safety at risk.
[07:46.30-07:48.13] IVR/System: Get the best guarantee in the business.
[07:48.23-07:50.80] IVR/System: Some exclusions apply. Ask for details.
[07:57.62-08:01.45] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[08:01.50-08:09.09] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place or your next windshield.
[08:09.15-08:11.01] IVR/System: Help protect everyone in your car.
[08:11.11-08:13.15] IVR/System: Call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION].
[08:20.45-08:25.17] IVR/System: We recommend OEM quality glass and the same adhesives the car makers use.
[08:25.31-08:32.38] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[08:32.68-08:34.25] IVR/System: Fast and friendly service.
[08:34.35-08:36.38] IVR/System: We even handle your insurance claim.
[08:55.07-09:00.73] IVR/System: We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers.
[09:02.47-09:03.22] IVR/System: Thank you for holding.
[09:03.24-09:05.25] Agent: This is [PERSON_NAME]. Hey [PERSON_NAME].
[09:05.30-09:09.33] Agent: This is [PERSON_NAME] over here at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] next to.
[09:10.14-09:13.76] Customer: Yes, I got a broken window on my gym.
[09:14.42-09:16.11] Customer: Okay. And it's [PHONE_NUMBER] of those.
[09:16.17-09:19.63] Customer: I think they're called double pane withh.
[09:19.65-09:21.50] Customer: Huh. A tenintting on it.
[09:21.67-09:24.53] Customer: I don't know if they got gases or whatever in it.
[09:24.88-09:31.58] Customer: Okay. And then I have in my main building which faces the [LOCATION] [LOCATION].
[09:35.67-09:39.65] Customer: We've barely cleaned all that window in our entry
[09:41.08-09:45.65] Customer: through the [DURATION] and it's been here in place since [DATE_INTERVAL].
[09:46.29-09:55.08] Customer: My clulking and goo or whatever that holds it all together into is all fading away and I can start seeing daylight.
[09:55.98-09:59.96] Customer: Okay. And I didn't know if you guys relazed.
[10:00.05-10:03.12] Agent: Relod. Read whatever you do to those.
[10:03.70-10:09.40] Agent: Yeah. Let me. It looks like I could get somebody by there tomorrow.
[10:09.49-10:10.32] Agent: It'd be kind of.
[10:10.37-10:11.39] Agent: It looks like.
[10:13.67-10:15.29] Customer: Do y'all close during lunch?
[10:15.60-10:17.75] Customer: No. No. Okay. I.
[10:17.79-10:20.25] Customer: It kind of looks like middle of the day tomorrow.
[10:20.55-10:22.98] Customer: Like that [TIME] to [TIME] range.
[10:23.55-10:25.74] Agent: But I could get somebody by there for you.
[10:26.20-10:27.62] Agent: Yeah, that will work.
[10:28.03-10:32.55] Agent: Okay, perfect. They do call whenever they're on their way.
[10:32.69-10:33.65] Customer: And I've got
[10:34.88-10:36.29] Customer: four phone number.
[10:37.53-10:38.27] Customer: No,
[10:40.82-10:43.79] Customer: we'll be in a meeting from [TIME] to [TIME].
[10:44.53-10:47.36] Customer: Okay, but the problem,
[10:50.13-10:51.63] Customer: she's got your number in there too.
[10:51.70-10:52.36] Customer: Sorry.
[10:54.10-10:56.88] Customer: [PHONE_NUMBER]. Okay, yeah, she's got that in there.
[10:57.05-10:57.88] Customer: Perfect.
[11:01.05-11:11.53] Customer: I really need to get this done because I told your little girl up front, I've had two people come out and I'm still yet to receive a bid.
[11:11.72-11:13.69] Agent: O goodness. Okay. S been [DURATION].
[11:13.76-11:16.17] Agent: And then this last [PHONE_NUMBER] I went to,
[11:18.08-11:29.58] Customer: they came out and did everything and [DURATION] [DURATION] and I finally had to go by on my way to work since they were on my way to find out what the deal is and they're having a hard time keeping employ, so.
[11:29.72-11:34.05] Agent: Gotcha. Okay, well, I will get somebody by there tomorrow for you.
[11:34.11-11:39.58] Customer: I understand. Ye I want to get done because I've been dealing with you for about [DURATION] [DURATION] now.
[11:39.72-11:49.60] Agent: Okay, well, I've got a [OCCUPATION] set up tomorrow, kind of like I said, middle of the day with phone number whenever they're on.
[11:50.01-11:51.60] Agent: Okay, you got it.
[11:51.93-11:54.70] Agent: All right, [PERSON_NAME], you have a blessed day.
[11:54.74-11:55.79] Customer: Young Ready. You too.
[11:55.86-11:56.93] Customer: Thank you so much.
[11:57.07-11:57.33] Agent: Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For auto glass, press [PHONE_NUMBER]. For home or business glass, [ORGANIZATION] [ORGANIZATION] can do more than [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. [PERSON_NAME], yes. Okay, I want to make sure I heard it right. This is [PERSON_NAME] over here at [ORGANIZATION","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For auto glass, press [PHONE_NUMBER]. For home or business glass, [ORGANIZATION] [ORGANIZATION] can do more than [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. [PERSON_NAME], yes. Okay, I want to make sure I heard it right. This is [PERSON_NAME] over here at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], AKA [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] next to [PERSON_NAME]. And I have a busted window glass in at my gym behind the main building. Okay. And I was trying to get bids and I'm having a heck of a time had called two companies and yet to hear back from them over [DURATION] [DURATION]. Oh, wow. Okay. And then this other company, I think they priced me a little high, but I don't knowk much about. Okay. Then the. And I had to go chase this bid down, matter of fact. Anyway, then I have in my main building my entry where everybody comes in and out of the [OCCUPATION] put all kinds of glass at the very top, you know, way up high, 16 foot high. And it's been there in that position that way since it was built and we moved in in [DATE_INTERVAL]. And I need the glazing or caulking or whatever you guys call it look at because I'm starting to see daylight between the frame and the wall and between other parts of the frame. You understand when I'm. Yes, yeah. You resultt. I don't know what I'm saying, but okay, maybe you do. Yes, I know what you mean. So what I'm going to do, I need a bit on two separate bids, I guess is how we do that. Okay. One for the repair of the glass and [PHONE_NUMBER] for the reairing of the front windows. Okay. What I'm going to do is just. All I'm going to do is transfer you over to [PERSON_NAME]. She's our [OCCUPATION] [OCCUPATION] [OCCUPATION]. So she'll be able to get you scheduled. I've got all of your information here. And then is this the phone number that you are calling from? Is that the best [PHONE_NUMBER] for me to place on your ticket here? Yeah, that's the church number. So I would say no. [PHONE_NUMBER]. That's my cel. And I'm [PERSON_NAME] [PERSON_NAME]. Now when we get a [OCCUPATION] [OCCUPATION] out here and he does all the measurements, I'm going to give him an email of our [OCCUPATION] [OCCUPATION] and he will. You guys will fax him or text, whatever you do. The. The bid, you will email him the bid because he's a money man. If it was a me, I'd say fix the [PERSON_NAME] [PERSON_NAME] thing. But it's not up to me. Okay. I can actually take that email now. I don't have it with me in front of me. I always forget it. I'm not an email person so I always forget that stuff. I don't even know m [ORGANIZATION] Security. I think there's a three in it. I'm right there with you. I I am right there with you. So yeah, you send me over to that little lady and I'll get with her on an appointment time. Okay perfect. Yeah I'll get you transfer to her and you have a good day. You have a bless with too on. Thank you. Bye bye bye [ORGANIZATION] [ORGANIZATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfront. Before we start, [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite at the replacement glass order with Priority Service. Or we can help you prepare for potential emergency service through our advanced measurement Plan so your business is ready before Glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefron dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan it in advance for savings and service with [ORGANIZATION] Advantage Plans. Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best pract practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have Always provided professional expertise, quality repairs and outstanding customer service. During this time we have evolved to provide a more reduced contact experience. When interacting with us, we will provide you with an electronic estimate of the work to be performed. Allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you. The choice is clear for windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality crash tested windshields and use the same adhesives car makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place or your next windshield. Help protect everyone in your car. Call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION]. We recommend OEM quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim. We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers. Thank you for holding. This is [PERSON_NAME]. Hey [PERSON_NAME]. This is [PERSON_NAME] over here at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] next to. Yes, I got a broken window on my gym. Okay. And it's [PHONE_NUMBER] of those. I think they're called double pane withh. Huh. A tenintting on it. I don't know if they got gases or whatever in it. Okay. And then I have in my main building which faces the [LOCATION] [LOCATION]. We've barely cleaned all that window in our entry through the [DURATION] and it's been here in place since [DATE_INTERVAL]. My clulking and goo or whatever that holds it all together into is all fading away and I can start seeing daylight. Okay. And I didn't know if you guys relazed. Relod. Read whatever you do to those. Yeah. Let me. It looks like I could get somebody by there tomorrow. It'd be kind of. It looks like. Do y'all close during lunch? No. No. Okay. I. It kind of looks like middle of the day tomorrow. Like that [TIME] to [TIME] range. But I could get somebody by there for you. Yeah, that will work. Okay, perfect. They do call whenever they're on their way. And I've got four phone number. No, we'll be in a meeting from [TIME] to [TIME]. Okay, but the problem, she's got your number in there too. Sorry. [PHONE_NUMBER]. Okay, yeah, she's got that in there. Perfect. I really need to get this done because I told your little girl up front, I've had two people come out and I'm still yet to receive a bid. O goodness. Okay. S been [DURATION]. And then this last [PHONE_NUMBER] I went to, they came out and did everything and [DURATION] [DURATION] and I finally had to go by on my way to work since they were on my way to find out what the deal is and they're having a hard time keeping employ, so. Gotcha. Okay, well, I will get somebody by there tomorrow for you. I understand. Ye I want to get done because I've been dealing with you for about [DURATION] [DURATION] now. Okay, well, I've got a [OCCUPATION] set up tomorrow, kind of like I said, middle of the day with phone number whenever they're on. Okay, you got it. All right, [PERSON_NAME], you have a blessed day. Young Ready. You too. Thank you so much. Bye."
23,1481,834d35b1271a45b5b716942b543bad6c,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/834d35b1271a45b5b716942b543bad6c_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9226238,0.9226238086124402,477.0,1045,1045,2.190775681341719,80,9,"[DATE], [DURATION], [LOCATION], [MARITAL_STATUS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.584,96,35,36,25,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:04.79] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:04.94-00:07.66] IVR/System: Please listen as our menu options have changed.
[00:07.80-00:09.94] IVR/System: For autog glass, press [PHONE_NUMBER].
[00:10.08-00:12.04] IVR/System: For home or business glass
[00:22.21-00:24.85] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:24.99-00:27.92] IVR/System: We can help beautify your home and bath with luxurious glass.
[00:27.97-00:30.28] IVR/System: Show [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:30.33-00:33.23] Agent: This is [PERSON_NAME]. Yes, good morning.
[00:33.34-00:34.73] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[00:34.83-00:47.99] Customer: I'm calling from [LOCATION] and I need to visit with [ORGANIZATION] [ORGANIZATION] about replacing some residential glass at our home here in [LOCATION].
[00:48.66-00:49.67] Customer: The glass.
[00:50.90-00:56.30] Customer: We bought this house here [DURATION] [DURATION] [DURATION] ago and I'm not exactly sure.
[00:56.72-00:57.94] Customer: We have these
[00:59.27-01:05.15] Customer: patio doors going out and they're double panined and they look to be tinted.
[01:05.29-01:13.50] Customer: And one of the outside panes on one of the panels is completely broken out and needs replaced.
[01:13.55-01:32.44] Customer: And then also too we have another similar door to a back patio and double paint and it looks to be like the gas in between the panes has dissipated somewhat and left really kind of an ugly looking
[01:34.14-01:35.95] Customer: section there in the glass.
[01:37.45-01:40.64] Customer: Sorry, that's about the best way I can describe it.
[01:41.45-01:44.23] Agent: You did a pretty good job describing it.
[01:46.19-01:49.66] Agent: It looks distorted. Let me.
[01:53.92-01:54.75] Agent: Let me see here.
[01:54.77-01:57.17] Agent: And what's the address of the home?
[01:57.52-02:07.09] Customer: The address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:09.07-02:12.97] Customer: Oay perfect. [LOCATION]. We're just.
[02:13.91-02:18.25] Customer: We're just on the [LOCATION] end of town, just outside the city limits a little way.
[02:19.75-02:22.44] Customer: Okay, perfect. Well, let me see here.
[02:24.59-02:33.26] Customer: Now, we'll be gone the rest of this [DURATION], but both of us are [OCCUPATION] so we're kind of around most of the time.
[02:33.34-02:40.60] Customer: So maybe if you could, we could set up a time next [DURATION] if it's convenient for you guys.
[02:41.03-02:43.56] Customer: Someone could come down here and take a look at it.
[02:44.26-02:48.21] Agent: Yeah, let me get you transferred over to my [OCCUPATION].
[02:49.03-02:56.82] Agent: It should be the best person to be able to get you on the schedule as well as kind of give you an idea of sure.
[02:56.91-02:58.48] Agent: What all we would need to do.
[02:58.63-03:01.25] Agent: If you'll give me just a moment, I'll get you transferred over to her.
[03:01.30-03:07.84] Agent: Yeah, no, or before I do, I just want to confirm that this is the best phone number that you're calling number.
[03:08.49-03:10.28] Customer: No, let me give you another one.
[03:10.38-03:12.32] Customer: I'll give you my [MARITAL_STATUS] mobile number.
[03:12.37-03:17.31] Customer: She always has her phone and I almost never have mine, which is what I'm calling from.
[03:18.09-03:18.91] Customer: It's
[03:28.21-03:31.91] Agent: okay, perfect. I will that'be your best contact.
[03:32.44-03:35.78] Agent: Okay, perfect. Do you want an email address?
[03:37.12-03:39.93] Customer: Sure. Y. Yeah, let me give you that.
[03:40.04-03:41.25] Customer: That's mine as
[03:54.56-03:55.46] Agent: perect.
[03:56.96-04:04.25] Agent: All right, I'm going To get all of this information over to [PERSON_NAME] and I'll have her pick up the line and get you scheduled.
[04:04.60-04:06.42] Customer: Thank you. Yes, sir.
[04:06.45-04:09.03] Agent: If there's anything else we can do for you, just let us know.
[04:09.84-04:13.38] Customer: Well, if no one throws a rock through my window, I think we're good to go.
[04:14.00-04:14.91] Customer: Okay.
[04:18.64-04:20.50] Agent: All right, give me just a moment.
[04:22.69-04:25.25] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[04:25.40-04:33.26] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[04:33.45-04:35.62] IVR/System: Most can be installed in a single day.
[04:35.73-04:39.00] IVR/System: Or update your entry doors with elegant decorative glass.
[04:39.06-04:45.74] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall.
[04:45.81-04:48.99] IVR/System: Or protect your furniture with custom glass tops.
[04:55.96-04:59.94] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfron before we start.
[05:00.10-05:03.97] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[05:04.07-05:08.14] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[05:08.24-05:13.17] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[05:13.27-05:20.88] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[05:22.51-05:31.46] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[05:31.59-05:38.65] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[05:45.04-05:51.21] IVR/System: There's never a good time for glass to break, but you can plan it in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[05:51.28-06:00.10] IVR/System: Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[06:00.23-06:08.69] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[06:09.07-06:14.04] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[06:14.19-06:15.68] IVR/System: Ask your [OCCUPATION] [OCCUPATION].
[06:16.06-06:16.99] Agent: Thank you for holding, sir.
[06:17.02-06:18.68] Agent: This is [PERSON_NAME]. How are you?
[06:19.30-06:21.28] Customer: Hi [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] here.
[06:21.33-06:22.91] Agent: I'm doing well. Yourself?
[06:23.10-06:24.75] Customer: I'm doing well, thank you.
[06:25.38-06:28.51] Agent: Need to get on schedule for [DURATION] [DURATION] next [DURATION], is that correct?
[06:29.10-06:31.68] Customer: That is correct. Okay.
[06:32.18-06:35.69] Customer: Here I think about any time for us is good.
[06:35.74-06:38.63] Customer: We're [OCCUPATION] and usually around here all the time, so.
[06:38.74-06:41.15] Customer: Kind of suits yourself and your schedule.
[06:41.56-06:43.65] Agent: All right, I appreciate that.
[06:48.88-06:52.32] Agent: What is Wednesday morning right at a [DURATION] look like for you?
[06:52.38-06:56.89] Customer: The [DATE]. The [DATE], [DATE] [DATE] in the morning?
[06:57.24-07:00.13] Customer: Uh huh. Yeah, I think that works fine.
[07:00.48-07:06.77] Agent: Perfect. Does the [TIME] to [TIME] range, does that work okay for you with them calling when they're on their way?
[07:07.10-07:08.85] Customer: Yes, ma'am. That'd be fine.
[07:09.03-07:17.21] Agent: Perfect. All right, we'll get you on schedule for Next [DATE], [DATE] [DATE], with a [OCCUPATION] calling whenever he's on his way.
[07:17.38-07:21.21] Agent: And we'll come out and get you taken care of, see what we can do to get you taken care of.
[07:21.31-07:25.60] Agent: And I've got Your address at [LOCATION] [LOCATION] [LOCATION].
[07:26.42-07:30.44] Agent: And. Yes, ma'amay. Did you need an email address?
[07:31.21-07:32.83] Customer: I think she's got one in there.
[07:34.39-07:37.08] Agent: Us. Yes, ma'am. That's it.
[07:37.26-07:40.86] Agent: Perfect. All right. Yeah, she's got me all the information I needed, so.
[07:41.68-07:45.44] Agent: All right. Well, geez, sounds like we're connected here.
[07:45.56-07:47.92] Agent: Yes, sir. All right, [DATE] [DATE] [DATE].
[07:47.98-07:48.89] Agent: Somewhere in the morning.
[07:48.96-07:51.65] Agent: All right. We'll look forward to seea.
[07:52.44-07:54.20] Agent: Thank. Thanks. Have a good day.
[07:54.38-07:54.88] Agent: You. Well.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For autog glass, press [PHONE_NUMBER]. For home or business glass [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass. Show [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Yes, good morning. My name is","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For autog glass, press [PHONE_NUMBER]. For home or business glass [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass. Show [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Yes, good morning. My name is [PERSON_NAME] [PERSON_NAME]. I'm calling from [LOCATION] and I need to visit with [ORGANIZATION] [ORGANIZATION] about replacing some residential glass at our home here in [LOCATION]. The glass. We bought this house here [DURATION] [DURATION] [DURATION] ago and I'm not exactly sure. We have these patio doors going out and they're double panined and they look to be tinted. And one of the outside panes on one of the panels is completely broken out and needs replaced. And then also too we have another similar door to a back patio and double paint and it looks to be like the gas in between the panes has dissipated somewhat and left really kind of an ugly looking section there in the glass. Sorry, that's about the best way I can describe it. You did a pretty good job describing it. It looks distorted. Let me. Let me see here. And what's the address of the home? The address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Oay perfect. [LOCATION]. We're just. We're just on the [LOCATION] end of town, just outside the city limits a little way. Okay, perfect. Well, let me see here. Now, we'll be gone the rest of this [DURATION], but both of us are [OCCUPATION] so we're kind of around most of the time. So maybe if you could, we could set up a time next [DURATION] if it's convenient for you guys. Someone could come down here and take a look at it. Yeah, let me get you transferred over to my [OCCUPATION]. It should be the best person to be able to get you on the schedule as well as kind of give you an idea of sure. What all we would need to do. If you'll give me just a moment, I'll get you transferred over to her. Yeah, no, or before I do, I just want to confirm that this is the best phone number that you're calling number. No, let me give you another one. I'll give you my [MARITAL_STATUS] mobile number. She always has her phone and I almost never have mine, which is what I'm calling from. It's okay, perfect. I will that'be your best contact. Okay, perfect. Do you want an email address? Sure. Y. Yeah, let me give you that. That's mine as perect. All right, I'm going To get all of this information over to [PERSON_NAME] and I'll have her pick up the line and get you scheduled. Thank you. Yes, sir. If there's anything else we can do for you, just let us know. Well, if no one throws a rock through my window, I think we're good to go. Okay. All right, give me just a moment. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfron before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan it in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [OCCUPATION] [OCCUPATION]. Thank you for holding, sir. This is [PERSON_NAME]. How are you? Hi [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] here. I'm doing well. Yourself? I'm doing well, thank you. Need to get on schedule for [DURATION] [DURATION] next [DURATION], is that correct? That is correct. Okay. Here I think about any time for us is good. We're [OCCUPATION] and usually around here all the time, so. Kind of suits yourself and your schedule. All right, I appreciate that. What is Wednesday morning right at a [DURATION] look like for you? The [DATE]. The [DATE], [DATE] [DATE] in the morning? Uh huh. Yeah, I think that works fine. Perfect. Does the [TIME] to [TIME] range, does that work okay for you with them calling when they're on their way? Yes, ma'am. That'd be fine. Perfect. All right, we'll get you on schedule for Next [DATE], [DATE] [DATE], with a [OCCUPATION] calling whenever he's on his way. And we'll come out and get you taken care of, see what we can do to get you taken care of. And I've got Your address at [LOCATION] [LOCATION] [LOCATION]. And. Yes, ma'amay. Did you need an email address? I think she's got one in there. Us. Yes, ma'am. That's it. Perfect. All right. Yeah, she's got me all the information I needed, so. All right. Well, geez, sounds like we're connected here. Yes, sir. All right, [DATE] [DATE] [DATE]. Somewhere in the morning. All right. We'll look forward to seea. Thank. Thanks. Have a good day. You. Well."
24,1160,66a0fd4465b04bbea7cc936afe4bdcd6,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/66a0fd4465b04bbea7cc936afe4bdcd6_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9243282,0.9243282328042328,519.0,945,945,1.8208092485549132,52,7,"[DATE_INTERVAL], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.58,100,70,26,4,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.85-00:03.96] IVR/System: All calls are recorded for quality and training purposes.
[00:23.50-00:28.19] IVR/System: Thank you for calling your locally owned [OCCUPATION] [OCCUPATION] where we fix all your pains.
[00:28.38-00:33.47] IVR/System: All of our [OCCUPATION] are currently assisting another customer please down the line.
[00:33.54-00:36.72] Agent: I will be happy to assist you with all your glass needs.
[01:23.97-01:24.73] IVR/System: Thank you for calling.
[01:24.78-01:27.38] Agent: [ORGANIZATION] and Ely company will fix your pains.
[01:27.45-01:29.91] Agent: This is [PERSON_NAME]. Hey.
[01:29.94-01:32.52] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[01:34.58-01:35.83] Customer: Car windshields? Yes sir.
[01:35.86-01:37.10] Customer: We do automotive glass.
[01:37.16-01:38.19] Agent: How can I help you?
[01:38.69-01:44.23] Customer: I've got a [DATE_INTERVAL] [ORGANIZATION] Altima to see what it cost to get the windshield replaced.
[01:45.61-01:47.01] Agent: Understood. I can help you out with that, sir.
[01:47.03-01:48.43] Agent: I'm sorry to hear about the damage though.
[01:48.48-01:50.02] Agent: But you've called the right place.
[01:50.21-01:52.26] Agent: I will have to grab just a little bit of information.
[01:52.33-01:54.20] Agent: We can get that quote pulled up for you.
[01:54.38-01:55.75] Agent: May I have your name please?
[01:56.36-01:57.11] Customer: [PERSON_NAME].
[01:58.97-02:00.16] Agent: Thanks sir. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:00.18-02:01.22] Agent: And your last name?
[02:01.72-02:05.41] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:05.44-02:09.24] Agent: Perfect. And then your phone number has served as a reference number with us here.
[02:09.30-02:11.37] Agent: All of your quote and information stored under it.
[02:11.45-02:13.31] Agent: What would be a good phone number for you please?
[02:18.25-02:19.00] Customer: [PHONE_NUMBER].
[02:25.29-02:26.12] Agent: Correct.
[02:27.34-02:29.51] Agent: And where did you find our phone number today?
[02:30.53-02:32.94] Customer: On the Internet. Internet.
[02:32.97-02:36.47] Agent: Thank you Sir. What's the zip code for you there please?
[02:37.63-02:43.09] Customer: [LOCATION]. [LOCATION]. Thank you sir.
[02:43.28-02:45.18] Agent: And which city is it?
[02:47.88-02:48.85] Customer: [LOCATION].
[02:50.07-02:51.81] Agent: [LOCATION]. Perfect. Thank you.
[02:52.24-02:55.41] Agent: And you said it was a [DATE_INTERVAL] [ORGANIZATION] Ultima?
[02:55.88-03:00.38] Agent: Correct. And do you have the VIN number for the Ultima by chance?
[03:00.84-03:04.00] Customer: I do not. Not a problem at all.
[03:04.66-03:06.99] Agent: And I'm just getting that vehicle into my system here.
[03:07.03-03:08.37] Agent: My apologies for the wait.
[03:10.71-03:13.84] Agent: And the Ultima, that's a four door sedan, is that right?
[03:14.54-03:15.37] Customer: Correct.
[03:16.87-03:18.09] Agent: Perfect, thank you.
[03:23.38-03:30.13] Agent: And for the windshield replacement, sir, is that going to be going through any insurance coverage at all or were you looking for just the out of pocket costs for that replacement?
[03:30.32-03:31.97] Customer: Yeah, no insurance.
[03:33.51-03:34.81] Agent: Understood. Thank you.
[03:58.74-04:01.03] Customer: Looks like I have one question about the features there.
[04:01.06-04:02.73] Customer: Do you know if your vehicle has.
[04:02.87-04:05.00] Customer: It's called a third visor for it.
[04:05.13-04:09.00] Customer: It's a grouping of dots there behind the rear view mirror.
[04:09.74-04:11.71] Customer: Yeahs. Like a sunshade.
[04:11.86-04:13.63] Agent: It does not. All right, thank you sir.
[04:25.12-04:26.32] Agent: And I located the glass here.
[04:26.34-04:29.48] Agent: I'm just double checking on the price for that part there.
[04:29.51-04:31.33] Agent: So my apologies again for the wait.
[04:56.89-04:58.22] Agent: And I do want to let you know with this.
[04:58.24-05:01.56] Agent: Here@Glass [OCCUPATION]. We have been in business since [DATE_INTERVAL].
[05:01.69-05:04.88] Agent: All of our [OCCUPATION] are trained, licensed and certified.
[05:05.01-05:11.71] Agent: And you are backed with a lifetime installation warranty covering you against any wind, noises or Water leaks as long as you own that vehicle.
[05:12.71-05:15.50] Agent: Also with windshield replacements here with us, a [OCCUPATION] [OCCUPATION].
[05:15.55-05:21.71] Agent: The windshield replacement will come with our G12 warranty and that covers you against any road hazard accidents.
[05:21.89-05:28.25] Agent: If you were to experience any rock chip damages on the new windshield there in the next year, you would receive free rock chip repairs.
[05:28.40-05:33.06] Agent: And then if the damage could not be repaired, the glass through the replacement needed is free of charge for you.
[05:33.44-05:42.99] Agent: And then I do show for the [DATE_INTERVAL] [ORGANIZATION] Altima there, the windshield replacement is showing $[MONEY_AMOUNT] plus tax.
[05:43.56-05:47.12] Agent: And then it does look like dispatch would be following back up with availability.
[05:47.22-05:52.84] Agent: Would you like me to have them follow up with you to discuss that availability as far as when they could come out and change it?
[05:52.86-05:57.27] Agent: To me, it does look like the mobile service is unavailable.
[05:57.32-06:00.22] Agent: So it would be an in shop service at our shop location.
[06:00.41-06:05.46] Agent: But yes, they would be giving you a call back to discuss when the glass would be available for that replacement.
[06:05.94-06:07.85] Customer: Where is the shop location?
[06:09.06-06:11.06] Agent: Our shop location in [LOCATION], [LOCATION].
[06:11.12-06:14.12] Agent: It's [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[06:15.70-06:16.56] Customer: Okay.
[06:18.67-06:21.76] Customer: And that [MONEY_AMOUNT] is before taxes, right?
[06:22.75-06:26.68] Agent: Exactly. Yes, sir. All right, now that's all I need for now.
[06:26.71-06:27.88] Customer: Just trying to get a price.
[06:28.79-06:32.56] Agent: Okay, if you don't mind me asking, sir, have you gotten any other quotes from anywhere else yet?
[06:33.38-06:39.12] Customer: Yes. Okay, and how are we doing price wise in comparison to others?
[06:39.89-06:40.92] Customer: Very close.
[06:42.38-06:45.25] Agent: Understood. Let me just see if I have a discount here.
[06:45.27-06:49.10] Agent: I may be able to apply a discount to possibly help with that cost.
[06:49.13-06:51.24] Agent: Let me just double check real quick for you.
[07:29.74-07:32.17] Agent: All right? Yeah, I was able to find a discount.
[07:32.19-07:35.06] Agent: I'm just getting that applied now to see what it drops the cost down to.
[07:35.12-07:38.18] Agent: Currently it looks like it took about $[MONEY_AMOUNT] off it.
[07:38.24-07:43.31] Agent: It shows with the discount, I'm able to get it down to $[MONEY_AMOUNT].
[07:44.30-07:49.25] Agent: Okay. And if you'd like, what I could do is just get your information over to my [OCCUPATION].
[07:49.30-07:52.00] Agent: That way they can follow up with you just to discuss availability.
[07:54.58-07:57.17] Agent: Well, let me
[07:58.58-08:01.17] Agent: check into it. Do they do anything on Saturdays?
[08:02.94-08:05.67] Agent: The replacements are done Monday through Friday.
[08:05.70-08:08.17] Agent: Unfortunately not Saturday. I do apologize.
[08:08.94-08:09.76] Customer: Okay.
[08:11.11-08:17.08] Customer: All right, then I'll just hang on to that price and see what I'm going to do.
[08:17.93-08:20.08] Agent: Perfect. I'll store it here underneath your phone number, sir.
[08:20.10-08:25.26] Agent: That way if you do call back in, anyone here will be able to get that quote pulled up and honor the discount for you as well.
[08:25.41-08:27.50] Agent: I do just want to thank you for giving us a call here.
[08:27.53-08:28.47] Agent: At glass, [OCCUPATION]. Sir.
[08:28.52-08:30.26] Agent: And I hope you have a good rest of your day.
[08:30.64-08:31.87] Customer: Thank you very much.
[08:32.61-08:34.99] Agent: You're very welcome. Bye.",All calls are recorded for quality and training purposes. Thank you for calling your locally owned [OCCUPATION] [OCCUPATION] where we fix all your pains. All of our [OCCUPATION] are currently assisting another customer please down the line. I will be happy to assist you with all your glass needs. Thank you for calling. [ORGANIZATION] and Ely company will fix your pains. This is [PERSON_NAME]. Hey. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Car windshields? Yes sir. We do automotive glass. How,"All calls are recorded for quality and training purposes. Thank you for calling your locally owned [OCCUPATION] [OCCUPATION] where we fix all your pains. All of our [OCCUPATION] are currently assisting another customer please down the line. I will be happy to assist you with all your glass needs. Thank you for calling. [ORGANIZATION] and Ely company will fix your pains. This is [PERSON_NAME]. Hey. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Car windshields? Yes sir. We do automotive glass. How can I help you? I've got a [DATE_INTERVAL] [ORGANIZATION] Altima to see what it cost to get the windshield replaced. Understood. I can help you out with that, sir. I'm sorry to hear about the damage though. But you've called the right place. I will have to grab just a little bit of information. We can get that quote pulled up for you. May I have your name please? [PERSON_NAME]. Thanks sir. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And your last name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Perfect. And then your phone number has served as a reference number with us here. All of your quote and information stored under it. What would be a good phone number for you please? [PHONE_NUMBER]. Correct. And where did you find our phone number today? On the Internet. Internet. Thank you Sir. What's the zip code for you there please? [LOCATION]. [LOCATION]. Thank you sir. And which city is it? [LOCATION]. [LOCATION]. Perfect. Thank you. And you said it was a [DATE_INTERVAL] [ORGANIZATION] Ultima? Correct. And do you have the VIN number for the Ultima by chance? I do not. Not a problem at all. And I'm just getting that vehicle into my system here. My apologies for the wait. And the Ultima, that's a four door sedan, is that right? Correct. Perfect, thank you. And for the windshield replacement, sir, is that going to be going through any insurance coverage at all or were you looking for just the out of pocket costs for that replacement? Yeah, no insurance. Understood. Thank you. Looks like I have one question about the features there. Do you know if your vehicle has. It's called a third visor for it. It's a grouping of dots there behind the rear view mirror. Yeahs. Like a sunshade. It does not. All right, thank you sir. And I located the glass here. I'm just double checking on the price for that part there. So my apologies again for the wait. And I do want to let you know with this. Here@Glass [OCCUPATION]. We have been in business since [DATE_INTERVAL]. All of our [OCCUPATION] are trained, licensed and certified. And you are backed with a lifetime installation warranty covering you against any wind, noises or Water leaks as long as you own that vehicle. Also with windshield replacements here with us, a [OCCUPATION] [OCCUPATION]. The windshield replacement will come with our G12 warranty and that covers you against any road hazard accidents. If you were to experience any rock chip damages on the new windshield there in the next year, you would receive free rock chip repairs. And then if the damage could not be repaired, the glass through the replacement needed is free of charge for you. And then I do show for the [DATE_INTERVAL] [ORGANIZATION] Altima there, the windshield replacement is showing $[MONEY_AMOUNT] plus tax. And then it does look like dispatch would be following back up with availability. Would you like me to have them follow up with you to discuss that availability as far as when they could come out and change it? To me, it does look like the mobile service is unavailable. So it would be an in shop service at our shop location. But yes, they would be giving you a call back to discuss when the glass would be available for that replacement. Where is the shop location? Our shop location in [LOCATION], [LOCATION]. It's [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Okay. And that [MONEY_AMOUNT] is before taxes, right? Exactly. Yes, sir. All right, now that's all I need for now. Just trying to get a price. Okay, if you don't mind me asking, sir, have you gotten any other quotes from anywhere else yet? Yes. Okay, and how are we doing price wise in comparison to others? Very close. Understood. Let me just see if I have a discount here. I may be able to apply a discount to possibly help with that cost. Let me just double check real quick for you. All right? Yeah, I was able to find a discount. I'm just getting that applied now to see what it drops the cost down to. Currently it looks like it took about $[MONEY_AMOUNT] off it. It shows with the discount, I'm able to get it down to $[MONEY_AMOUNT]. Okay. And if you'd like, what I could do is just get your information over to my [OCCUPATION]. That way they can follow up with you just to discuss availability. Well, let me check into it. Do they do anything on Saturdays? The replacements are done Monday through Friday. Unfortunately not Saturday. I do apologize. Okay. All right, then I'll just hang on to that price and see what I'm going to do. Perfect. I'll store it here underneath your phone number, sir. That way if you do call back in, anyone here will be able to get that quote pulled up and honor the discount for you as well. I do just want to thank you for giving us a call here. At glass, [OCCUPATION]. Sir. And I hope you have a good rest of your day. Thank you very much. You're very welcome. Bye."
25,1262,6dedc90b9f594fcc99282cbb0e6b6185,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6dedc90b9f594fcc99282cbb0e6b6185_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9230332,0.9230331832139201,383.0,977,977,2.5509138381201044,44,7,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,89.562,94,43,33,18,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.49-00:01.48] IVR/System: Call from [ORGANIZATION].
[00:02.94-00:04.56] IVR/System: A great day at [ORGANIZATION] [ORGANIZATION].
[00:04.65-00:05.62] Agent: My name is [PERSON_NAME].
[00:05.70-00:07.16] Agent: Are you calling for service?
[00:07.66-00:10.88] Agent: I am, yeah. How can I help you?
[00:11.49-00:15.28] Customer: So I think [ORGANIZATION] just called you guys and
[00:17.25-00:23.98] Customer: they busted a drain at my house and they needed me to call because I'm the homeowner.
[00:24.04-00:26.36] Customer: To have you guys come out and fix it.
[00:27.50-00:29.62] Agent: Y. I know. I just spoke with him.
[00:29.64-00:39.41] Agent: I know. I didn't give too much information just because I know speaking directly with the homeowner first and then if you give us permission, we're able to kind of communicate with them.
[00:39.91-00:43.66] Customer: Ye, that's fine. I have no idea what they did.
[00:43.68-00:44.73] Customer: I'm not at home.
[00:45.55-00:49.20] Agent: All right. Okay. Yeah, let me just double check.
[00:49.91-00:52.33] Agent: Do you know has neighborhood been out to your home before?
[00:55.48-01:00.23] Customer: I don't remember. Maybe they might have came out and seen a drain or something at one time.
[01:00.60-01:02.42] Agent: Oh, right. Okay. Yeah.
[01:02.45-01:04.07] Agent: Well, let me see if you're in our system.
[01:04.16-01:06.02] Agent: What was theidence out there?
[01:06.21-01:10.47] Customer: It's [LOCATION] [LOCATION] [LOCATION] [LOCATION],
[01:12.53-01:17.39] Customer: [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[01:19.39-01:21.08] Agent: Oh, ye. And this is [PERSON_NAME].
[01:21.50-01:25.33] Agent: Ye. Okay, perfect. Looks like I found you here.
[01:25.50-01:30.36] Agent: I do just need to quickly confirm if that's something we'd be able to do after hours.
[01:30.47-01:34.00] Agent: Otherwise I know for sure we'd be able to get you scheduled for tomorrow.
[01:35.31-01:37.59] Customer: They're paying for it, so it don't matter to me.
[01:37.69-01:40.53] Customer: I guess I don't know what I can and can't use though, so.
[01:40.58-01:43.62] Customer: That the only thing he said greay water.
[01:43.70-01:46.55] Customer: So that doesn't mean I can't flush the toilet or anything.
[01:46.58-01:52.67] Customer: That would be like probably from my washing machine, I would guess.
[01:53.58-01:55.83] Agent: Okay. Yeah. Let me see here.
[01:55.90-01:57.83] Customer: I don't know. Yeah.
[01:57.86-02:02.23] Agent: Do you mind if I put you on just a brief hold and see if that's be able to do tonight?
[02:02.53-02:03.94] Customer: No, you go right ahead.
[02:04.08-02:05.33] Agent: What you need to do.
[02:05.51-02:06.80] Agent: All right. Thank you so much.
[02:06.85-02:07.74] Agent: Just a moment here.
[02:07.84-02:09.28] Customer: Ye, no problem.
[02:14.40-02:18.27] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:18.41-02:22.48] IVR/System: We've been proudly serving [LOCATION] [LOCATION] since [DATE_INTERVAL].
[02:22.66-02:27.10] IVR/System: Our motto is 100% satisfaction today and in the future.
[02:27.27-02:31.23] IVR/System: We encourage customer input and promote an open door policy.
[02:31.37-02:33.20] IVR/System: Please share your thoughts with us.
[02:33.34-02:37.09] IVR/System: Your suggestions and insights can only help us improve.
[02:40.47-02:43.65] IVR/System: Introducing [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] membership.
[02:43.76-02:54.72] IVR/System: As a member of the club, not only is your home protected from leaky faucets, clogged drains, loss of power and failing equipment, you automatically go to the top of the line when you call.
[02:54.90-02:58.81] IVR/System: Ensure your home is protected for only [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:05.72-03:09.60] IVR/System: Looking for peace of mind, then routine Maintenance is the answer.
[03:09.74-03:16.72] IVR/System: One of our professional tune ups can extend the life of your furnace and AC systems and keep them running more efficiently.
[03:16.90-03:21.91] IVR/System: Ask us for details about our tune ups to keep your home running in tip top shade,
[03:25.81-03:28.48] IVR/System: flickering lights or dead outlets got you down.
[03:28.62-03:30.36] IVR/System: Looking to make that kitchen upgrade.
[03:30.47-03:36.66] IVR/System: [ORGANIZATION] now offers professional electrical service from repairs to replacement to remodels.
[03:36.80-03:38.35] IVR/System: We've got you covered.
[03:44.62-03:46.50] Agent: All right, thank you so much for holding there.
[03:46.57-03:48.28] Agent: So I did go and confirm.
[03:48.45-03:57.45] Agent: It sounds like we aren't able to get out there tonight for the service just because I know kind of with main drains and drains like that we don't do after hours.
[03:57.51-03:59.50] Agent: We do just don't have the equipment available.
[03:59.60-04:03.60] Agent: But I would be able to get you on the schedule for first call tomorrow if that would work.
[04:04.15-04:10.24] Customer: Yeah, you know you're going to have to call the guy back from [ORGANIZATION] because I have no idea what's going on there.
[04:10.27-04:13.75] Customer: I'm not home. I don't know what he broke or what he did or didn't do.
[04:13.78-04:16.11] Customer: They're supposed support concrete and stuff tomorrow.
[04:16.23-04:18.20] Customer: So you're gonna have to work that out with him.
[04:18.82-04:22.22] Agent: Okay, Yeah, I can reach out and let him know.
[04:22.40-04:23.75] Agent: Yeah, just as long as you're aware.
[04:23.81-04:31.21] Agent: I'll get it scheduled for [PERSON_NAME] tomorrow morning and then it would be just the usual service charge of the $[MONEY_AMOUNT] to go and diagnose.
[04:32.39-04:34.11] Customer: They're paying for it so I don't care.
[04:34.17-04:36.15] Customer: They broke it, right?
[04:36.27-04:38.38] Agent: Yeah, for sure. I'll get that down here.
[04:38.47-04:41.33] Agent: And do you have a phone number for.
[04:41.75-04:44.66] Customer: I didn't get any of his information when he called earlier.
[04:44.71-04:46.51] Agent: Yeah, hold on a second, hold on a second.
[04:46.60-04:50.62] Agent: Let me pull over here and'll look it up for you.
[04:51.06-04:54.39] Agent: He just called me before you it recent
[05:07.94-05:11.24] Agent: o. I believe his name is [PERSON_NAME].
[05:12.50-05:14.70] Agent: Okay, perfect. I have that down here.
[05:14.76-05:22.24] Agent: So I will give him a call and then Ill be sure he is kind of aware for payment and scheduling and I'll get you up for first thing tomorrow.
[05:22.98-05:23.88] Customer: Perfect.
[05:25.33-05:28.00] Agent: So yeah, call him and let him know
[05:29.45-05:30.67] Customer: because like I said, I'm not there.
[05:30.70-05:32.08] Customer: I don't know what happened or what he broke.
[05:32.13-05:35.72] Customer: He just said he broke something and needed me a call because I was a homeowner.
[05:35.77-05:36.36] Agent: So
[05:37.62-05:40.04] Agent: if you want to call and set up the rest of it with him.
[05:40.89-05:42.96] Customer: Yeah, for sure. That works just fine.
[05:43.13-05:45.39] Agent: And then yeah, after this I can let you go.
[05:45.50-05:52.04] Agent: Did he want us to give you a call and [PERSON_NAME] tomorrow once we have our guy ready to go or.
[05:52.69-05:55.25] Customer: No, just have them call [PERSON_NAME] because I won't be there.
[05:55.27-05:58.71] Customer: Once again, I work from like [TIME] to [TIME] [DURATION] [DURATION] a [DURATION].
[05:58.74-06:08.04] Customer: I'm gone out of the house by usually [TIME], [TIME] and I don't get home until [TIME] point that.
[06:08.45-06:13.56] Agent: Okay, sounds good. Well I will let him know and then yeah, we'll just How I keep you posted then.
[06:14.06-06:15.61] Customer: Sounds good. Thank you.
[06:15.79-06:17.54] Agent: Yeah, of course. Have a good one.
[06:17.69-06:18.69] Customer: All right, you too.
[06:18.79-06:20.38] Agent: All right. Thanks. Byee.","Call from [ORGANIZATION]. A great day at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? I am, yeah. How can I help you? So I think [ORGANIZATION] just called you guys and they busted a drain at my house and they needed me to call because I'm the homeowner. To have you guys come out and fix it. Y. I know. I just spoke with him. I know. I didn't give too much information just because I know speaking directly with the homeowner first and then if you give us pe","Call from [ORGANIZATION]. A great day at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? I am, yeah. How can I help you? So I think [ORGANIZATION] just called you guys and they busted a drain at my house and they needed me to call because I'm the homeowner. To have you guys come out and fix it. Y. I know. I just spoke with him. I know. I didn't give too much information just because I know speaking directly with the homeowner first and then if you give us permission, we're able to kind of communicate with them. Ye, that's fine. I have no idea what they did. I'm not at home. All right. Okay. Yeah, let me just double check. Do you know has neighborhood been out to your home before? I don't remember. Maybe they might have came out and seen a drain or something at one time. Oh, right. Okay. Yeah. Well, let me see if you're in our system. What was theidence out there? It's [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION]. Oh, ye. And this is [PERSON_NAME]. Ye. Okay, perfect. Looks like I found you here. I do just need to quickly confirm if that's something we'd be able to do after hours. Otherwise I know for sure we'd be able to get you scheduled for tomorrow. They're paying for it, so it don't matter to me. I guess I don't know what I can and can't use though, so. That the only thing he said greay water. So that doesn't mean I can't flush the toilet or anything. That would be like probably from my washing machine, I would guess. Okay. Yeah. Let me see here. I don't know. Yeah. Do you mind if I put you on just a brief hold and see if that's be able to do tonight? No, you go right ahead. What you need to do. All right. Thank you so much. Just a moment here. Ye, no problem. Thank you for calling [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We've been proudly serving [LOCATION] [LOCATION] since [DATE_INTERVAL]. Our motto is 100% satisfaction today and in the future. We encourage customer input and promote an open door policy. Please share your thoughts with us. Your suggestions and insights can only help us improve. Introducing [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] membership. As a member of the club, not only is your home protected from leaky faucets, clogged drains, loss of power and failing equipment, you automatically go to the top of the line when you call. Ensure your home is protected for only [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Looking for peace of mind, then routine Maintenance is the answer. One of our professional tune ups can extend the life of your furnace and AC systems and keep them running more efficiently. Ask us for details about our tune ups to keep your home running in tip top shade, flickering lights or dead outlets got you down. Looking to make that kitchen upgrade. [ORGANIZATION] now offers professional electrical service from repairs to replacement to remodels. We've got you covered. All right, thank you so much for holding there. So I did go and confirm. It sounds like we aren't able to get out there tonight for the service just because I know kind of with main drains and drains like that we don't do after hours. We do just don't have the equipment available. But I would be able to get you on the schedule for first call tomorrow if that would work. Yeah, you know you're going to have to call the guy back from [ORGANIZATION] because I have no idea what's going on there. I'm not home. I don't know what he broke or what he did or didn't do. They're supposed support concrete and stuff tomorrow. So you're gonna have to work that out with him. Okay, Yeah, I can reach out and let him know. Yeah, just as long as you're aware. I'll get it scheduled for [PERSON_NAME] tomorrow morning and then it would be just the usual service charge of the $[MONEY_AMOUNT] to go and diagnose. They're paying for it so I don't care. They broke it, right? Yeah, for sure. I'll get that down here. And do you have a phone number for. I didn't get any of his information when he called earlier. Yeah, hold on a second, hold on a second. Let me pull over here and'll look it up for you. He just called me before you it recent o. I believe his name is [PERSON_NAME]. Okay, perfect. I have that down here. So I will give him a call and then Ill be sure he is kind of aware for payment and scheduling and I'll get you up for first thing tomorrow. Perfect. So yeah, call him and let him know because like I said, I'm not there. I don't know what happened or what he broke. He just said he broke something and needed me a call because I was a homeowner. So if you want to call and set up the rest of it with him. Yeah, for sure. That works just fine. And then yeah, after this I can let you go. Did he want us to give you a call and [PERSON_NAME] tomorrow once we have our guy ready to go or. No, just have them call [PERSON_NAME] because I won't be there. Once again, I work from like [TIME] to [TIME] [DURATION] [DURATION] a [DURATION]. I'm gone out of the house by usually [TIME], [TIME] and I don't get home until [TIME] point that. Okay, sounds good. Well I will let him know and then yeah, we'll just How I keep you posted then. Sounds good. Thank you. Yeah, of course. Have a good one. All right, you too. All right. Thanks. Byee."
26,177,20210921-132855_2104791966-all-1,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20210921-132855_2104791966-all-1_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.9220819,0.922081907883388,2098.0,5797,5797,2.7631077216396567,312,14,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.546,424,296,127,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.62-00:12.74] Agent: Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION].
[00:12.80-00:14.86] Agent: How are you doing?
[00:14.89-00:16.55] Customer: Good. Good to know.
[00:17.02-00:19.30] Customer: Someone was having a word with one of my [OCCUPATION].
[00:19.36-00:20.63] Customer: I'm the [OCCUPATION] [OCCUPATION].
[00:20.78-00:22.76] Agent: Was that you? No.
[00:22.81-00:24.52] Agent: One moment. Thank you.
[00:49.77-00:50.42] IVR/System: Thank you for holding.
[00:50.44-00:51.49] Agent: How can I help you?
[00:51.67-00:54.58] Agent: Hi, this is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION] at [ORGANIZATION].
[00:54.64-00:55.60] Agent: How do you do?
[00:55.77-00:57.48] Customer: Good, good to know.
[00:57.59-01:06.08] Customer: So you'having a wor with one of my [OCCUPATION] regarding the fiber upgradation and you wanted to know more about the toll free numbers or the hotlines, right?
[01:06.67-01:09.98] Customer: No, my question is like I was explaining to him.
[01:10.00-01:17.78] Customer: You all call me every [DURATION] but nobody can give me an answer on whether or not our basic phone system will work on your new upgrade.
[01:17.94-01:24.49] Customer: Okay, if it is not going to work on your new upgrade, there is no reason for us to upgrade because we are not going to spend the money to get new phones.
[01:24.66-01:27.45] Agent: Okay, what kind of phone systems are you having?
[01:27.50-01:29.47] Agent: Can you tell me the make and model number?
[01:29.58-01:33.28] Customer: [ORGANIZATION] small business system 1070.
[01:33.59-01:36.92] Customer: 1070 please. Online for just a second.
[01:47.78-01:51.92] Agent: Okay, so it's 1074 line opering system.
[01:52.11-01:55.84] Agent: Yes. Okay. It definitely will be working on the fiber optics.
[01:55.89-01:59.48] Agent: Since it is a phone system compatible with voice over ip.
[01:59.62-02:03.41] Agent: That is the technology which is used in the fiber optic services.
[02:03.55-02:12.92] Agent: It has the capacity to provide you with 20 business calling features which [ORGANIZATION] provides like call forwarding, blocking, disaster coy, everything like that.
[02:13.06-02:16.62] Agent: How many phone lines are you running on that particular phone system?
[02:17.91-02:20.90] Customer: It just like you read, it's only four phone lines.
[02:21.04-02:25.58] Agent: Okay, so you have like four telephone lines for the business.
[02:25.64-02:29.81] Agent: Different lines or just one number that is transferring to different numbers?
[02:30.99-02:33.50] Customer: Right, we have four different numbers, four different numbers.
[02:33.54-02:40.57] Agent: Okay. So basically what [ORGANIZATION] [OCCUPATION] will be doing is they will be installing a fiber optic mod I to business premises.
[02:40.70-02:48.59] Agent: Then they will be routing the phone line, a phone box basically then to the modemill, the phone back box basically.
[02:48.75-02:54.79] Agent: So a W will be connecting the modem to the phones and it will be running over Internet after that.
[02:54.89-03:02.53] Agent: In which you're going to enjoy free local long distance calling on your phone lines along with 20 business calling features which is going to make your business look much more professional.
[03:02.58-03:06.94] Agent: Like the call forward following blocking disaster recovery [PHONE_NUMBER] were calling everything like that.
[03:07.06-03:13.22] Agent: You're going to have up to 800 extensions which are going to be inter transferable over the phones basically.
[03:13.28-03:15.57] Agent: So it's all going to be well and settled.
[03:15.74-03:18.88] Agent: And are you having an [ORGANIZATION] Internet at this moment?
[03:19.22-03:21.82] Customer: No, we do not use [ORGANIZATION] for our Internet.
[03:21.96-03:26.53] Agent: Okay, so basically the total cost, let me just calculate that here.
[03:26.62-03:29.72] Agent: The exact cost online for just a second.
[03:34.57-03:43.88] Agent: While the regular phone lines are built between [MONEY_AMOUNT] to $[MONEY_AMOUNT] per [DURATION] per line, the voice over IP lines are built at just $[MONEY_AMOUNT] per line.
[03:43.91-03:52.76] Agent: So basically your total discounted bill for the Internet along with the four phone lines is going to be reduced down to $[MONEY_AMOUNT].
[03:52.90-04:03.21] Agent: That will include a high speed Internet of 100 megabits downloading and the same uploading are symmetrical platform and all these features on your phone lines along with everything like.
[04:03.36-04:13.09] Agent: But I need to ask to make sure that all your phone lines are eligible for migration, are you using any kind of like alarm system, credit card machine or a fax machine?
[04:13.62-04:16.85] Customer: No. Any totalll free numbers?
[04:17.99-04:21.06] Agent: No. Okay, then all your phone lines will be.
[04:21.20-04:22.87] Customer: We do have a fax machine.
[04:23.02-04:28.12] Agent: Fax machine. And is it a machine purchased after [DATE_INTERVAL] or before it?
[04:29.31-04:31.22] Customer: After [DATE_INTERVAL]. Got it.
[04:31.24-04:38.08] Agent: Right. Then your fch number and the phone lines will all be migratble to voice over IP on our fiber optic platform.
[04:38.11-04:39.69] Agent: You don't have to worry about that.
[04:39.85-04:43.54] Agent: And the fax number, is it included in the fourone line or is it a separate fifth number?
[04:43.57-04:44.87] Customer: It's a separate line.
[04:45.04-04:52.81] Agent: Okay then. So your total bill including the four phone lines and the fax line in total five lines.
[04:52.93-04:58.43] Agent: The fax number of course it is going to hand unlimited outgoing and incoming taxes.
[04:58.48-05:02.48] Agent: But you can also make phone calls from that number on that technology basically.
[05:02.62-05:10.01] Agent: So it's going to be $[MONEY_AMOUNT] per 100 by 100 Internet and your five phone lines migrated from copper to our voice over IP.
[05:10.13-05:14.50] Agent: Your lines are never going to go down because of the disaster recovery system.
[05:14.64-05:26.43] Agent: In case anytime all your numbers are busy, even then you're going to get a call on any other number that you can add from on the portal, any other landline number or in the cell phone number you can activate simultaneous ringing.
[05:26.50-05:30.86] Agent: Whenever your landline is ringing, you can have a home phone or cell phone ring as well.
[05:31.04-05:35.46] Agent: You can transfer the calls to your cell phone in case no one answers at the landline.
[05:35.57-05:39.43] Agent: Things like that that you can activate from the portal that is going to be provided to you.
[05:39.96-05:43.17] Agent: It'only $[MONEY_AMOUNT] a line and I only have five lines.
[05:43.23-05:44.55] Customer: Why is it $[MONEY_AMOUNT]?
[05:44.60-05:45.83] Customer: Shouldn't it be [MONEY_AMOUNT]?
[05:46.00-05:51.69] Agent: The $[MONEY_AMOUNT] will be for the Internet as well because the phone lines will be backed up through the Internet.
[05:51.81-05:55.43] Agent: There's a requirement for a high speed Internet as well.
[05:55.60-05:59.56] Agent: So the cost with the phone Lines is going to be lesser for the Internet as well.
[05:59.61-06:04.52] Agent: That is just $[MONEY_AMOUNT] for Internet and then [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT] each phone line.
[06:04.71-06:05.56] Agent: Okay,
[06:06.99-06:08.87] Customer: and what about long distance?
[06:09.05-06:11.80] Agent: You will have local and long distance calling.
[06:11.91-06:24.25] Agent: You have, you can call unlimitedly free to all states of [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION], overall, the [NATIONALITY] [NATIONALITY], you can call anywhere totally free.
[06:24.82-06:38.92] Customer: Exc acceptt that. Like, if you want to call like [NATIONALITY] countries or [LOCATION] [LOCATION] or [LOCATION], there's a different plan which is like each country has a different plan on our voice over ip, but that is a discounted rate from the corpper services as well.
[06:40.21-06:44.11] Agent: Oay. So is there anything else you need to know about this?
[06:44.30-06:50.91] Customer: Well, yeah. How are you connecting the router to these phones if they're just plugged into the basic phone line?
[06:51.06-07:03.08] Agent: Okay. Basically the [OCCUPATION] will be like the same way that you have your phone lines connected right now, instead of being connected coming on copper, it will be a fiber optic connection to the Internet.
[07:03.14-07:08.24] Agent: And then the Moderem will have six different ports for the phone lines.
[07:08.38-07:12.36] Agent: So basically one by one they will be connecting the phone box.
[07:12.42-07:24.00] Agent: If it is a main box that is being, you know, like that transfer the calls to each different phone set, then they will be connecting just the main phone box and then it will be on the voice over ip.
[07:24.11-07:26.29] Agent: It's just the same way that you're using right now.
[07:26.39-07:30.48] Agent: All that they will be doing is instead of the copper, it will be connected to the modem.
[07:30.81-07:32.55] Customer: Right. That's my question.
[07:32.62-07:34.59] Customer: How is it connected to the modem?
[07:34.78-07:44.43] Customer: Are you running a wire from each phone like the when you hook up phone line to your like line?
[07:44.58-07:49.04] Customer: Since we have four lines, there's two black cables that go into the wall.
[07:49.50-07:52.90] Customer: One line host two phone lines.
[07:52.96-07:55.32] Customer: The other line hosts the other two phone lines.
[07:55.43-07:58.63] Customer: Okay, so there are S2 wires into the wall.
[07:58.77-08:03.08] Agent: Okay. So instead of going into the V, they will be just going into the modem.
[08:03.15-08:05.26] Customer: That's it. Right. You're still not answering my question.
[08:05.35-08:07.15] Customer: How are they going into the modem?
[08:07.29-08:12.44] Customer: Are they running the wire from one location through the wall to the modem?
[08:13.35-08:19.44] Agent: No. So they're going to come out here and they'going to physically put another outlet in our wall for each phone.
[08:19.62-08:22.27] Agent: They will not be putting any outlet.
[08:22.36-08:29.06] Agent: If there is an outlet, like you want them to still be coming through the outlet and the modem to be placed somewhere else?
[08:32.52-08:35.63] Customer: Yeah. Don think, I don't think you're understanding what I'm trying to explain.
[08:35.68-08:39.54] Customer: I understand the modem and I understand the phone lines have to be hooked up to the modem.
[08:39.65-08:45.07] Customer: Okay, but my question is, is how are you hooking up the phone to the modem?
[08:45.21-08:47.85] Customer: Are you putting an outlet in the wall
[08:49.30-08:52.21] Customer: or are you running lines in the ceiling?
[08:53.47-08:58.78] Agent: No, we will be like connecting the outlet to the modem.
[08:58.83-09:03.80] Agent: Then if you want the internal wiring performed, the [OCCUPATION] will be like
[09:05.02-09:12.44] Agent: hooking the outlet to the modem and then the same way the phone lines are coming out at this time, they will be running the same way.
[09:12.58-09:16.52] Agent: But the [OCCUPATION], when they come out, they will be able to answer that more accurately.
[09:16.62-09:21.57] Agent: Because right now I'm not trained that much in the, you know, technical side.
[09:21.72-09:24.10] Agent: The [OCCUPATION] will be working according to your needs.
[09:24.15-09:28.60] Agent: Of course, if you want internal wiring performed, they will be performing the internal wiring.
[09:28.72-09:30.88] Agent: Otherwise they will be just like.
[09:31.00-09:34.96] Agent: If that is not required, they will be just hooking the telephone line to the moderel.
[09:35.02-09:39.00] Customer: That's it. Right. Is there a charge for the internal wiring?
[09:39.15-09:39.86] Agent: No,
[09:41.24-09:42.69] Agent: no charges for that.
[09:42.88-09:48.75] Customer: Can't you have a [OCCUPATION] call me to confirm this information before wasting their time coming out here and it's not going to work?
[09:48.93-09:50.62] Agent: No, this is definitely going to work.
[09:50.67-09:59.48] Agent: And of course whenever the [OCCUPATION] are coming out, they will be giving you a call and I will be explaining them this scenario once that is the order.
[09:59.54-10:03.84] Agent: So they will be calling you in case they require any additional information for that.
[10:03.98-10:10.22] Agent: So course the [OCCUPATION] will be like making sure that when they come out they bring the right equipment.
[10:10.31-10:16.26] Agent: That is why I ask you like if you're using a toll free effectax and phone systems, stuff like that.
[10:16.39-10:19.45] Agent: And I will be telling them that you need internal wiring performs.
[10:19.48-10:21.32] Agent: So they will be definitely giving you a call.
[10:21.39-10:31.55] Agent: Since whenever I write that there is internal wiring to be installed, they ask the customers what kind of vaultss they're having, is it break, is it wood and things like that?
[10:31.60-10:34.28] Agent: Basically. So they will be giving you a call.
[10:34.31-10:34.97] Agent: Okay,
[10:36.59-10:43.73] Customer: yeah. I'm not 100% sold on it because I feel like there's going to be a cost because you're telling me you don't quite understand.
[10:44.78-10:47.62] Agent: Basically the [OCCUPATION] process is totally free.
[10:47.64-10:53.12] Agent: You don't have to worry about like anything for the [OCCUPATION] side.
[10:53.27-10:58.03] Agent: But there is a [MONEY_AMOUNT] [OCCUPATION] charge which we are compensating.
[10:58.18-11:03.74] Agent: Like the $[MONEY_AMOUNT] [OCCUPATION] charges will be charged in [PHONE_NUMBER] installments on your bill of 33.
[11:03.84-11:09.24] Agent: 33, 33. But after you pay your second bill, you will receive the [MONEY_AMOUNT] [MONEY_AMOUNT] credit from [ORGANIZATION].
[11:09.33-11:20.26] Agent: [ORGANIZATION] credit, which you can pay your [ORGANIZATION] bills with in case there is you like an extra charge, like extrauous work to be done.
[11:20.45-11:27.10] Agent: They will be like, you know, instead of [MONEY_AMOUNT], it's going to be raised to [MONEY_AMOUNT] maximum, which is our maximum [OCCUPATION] charge.
[11:27.26-11:30.47] Agent: And then we still compensate for that in the form of [ORGANIZATION] credit.
[11:30.53-11:36.17] Agent: So whenever you pay your bills after second [DURATION], you can deduct that cost from your bill.
[11:36.26-11:40.02] Agent: You will not be charged the [MONEY_AMOUNT] or [MONEY_AMOUNT] in that case.
[11:40.20-11:47.41] Agent: But in most cases we do not charge anything for the insternal wiring since it's just already wires are being installed already.
[11:47.46-11:50.23] Agent: They just have to hook up the modem to that particular line.
[11:50.35-11:51.66] Agent: It's coming the same way.
[11:51.72-11:53.78] Agent: It's just on fiber optics instead of copper.
[11:53.83-11:54.64] Agent: That's it.
[11:56.20-12:01.51] Agent: Oay. Well, you can send someone out and confirm that it can be done.
[12:01.57-12:11.87] Customer: I am not agreeing to the upgrade until someone comes out here and physically tells me how much it'going to be and if there'any cost to me in this switch over and if it will work.
[12:12.01-12:14.77] Customer: So at this point you can send someone out to give me an estimate.
[12:16.39-12:22.38] Agent: Sure. Well, basically the [OCCUPATION] are not trained to give you any estimates.
[12:22.85-12:28.61] Agent: They just know the technical work, how to do it and they do not ask for any kind of payments upfront.
[12:28.73-12:32.28] Agent: The payments, if any, are only done for the billing.
[12:32.45-12:34.87] Agent: And we will be letting you know if there.
[12:35.00-12:41.54] Customer: So then there can be a surprise later that it this cost a [MONEY_AMOUNT] [MONEY_AMOUNT] and no in advance?
[12:41.88-12:55.70] Agent: No. Basically the technical process, we do not charge anything for it upf front or just $[MONEY_AMOUNT] in the billings in case of a new install, which also be offset for you.
[12:55.85-12:59.14] Agent: There is nothing like more than $[MONEY_AMOUNT] a [OCCUPATION] charge.
[12:59.17-13:11.08] Agent: And the most extraneous cases where we have to put a fiber wire from one building to different building, in that case only, we only charge $[MONEY_AMOUNT] and that's the highest.
[13:11.18-13:13.14] Agent: You will not be surprised with anything.
[13:13.21-13:23.01] Agent: You will be let know about each and every cost in form of email and in form of call before the [OCCUPATION] come out.
[13:23.07-13:27.84] Agent: So that you are aware that this is going to be the system, this is going to be the cost.
[13:27.94-13:32.68] Agent: After the upgrade, this is going to be the first bill, how it looks like everything.
[13:32.82-13:35.50] Agent: So before the [OCCUPATION] come out, you will be aware of everything.
[13:35.57-13:48.17] Agent: Once we process the order, if, in case there is a need for the [OCCUPATION] visit to check what kind of system they will require, they will be coming [DURATION] [DURATION] [DURATION] prior to see the location and then they will come again to install.
[13:48.30-13:49.97] Agent: That is how [ORGANIZATION] [ORGANIZATION] does the work.
[13:50.02-13:58.58] Customer: Okay, so then you can send someone to give me an estimate or to make sure that it can be installed before I agreeing to it.
[13:58.72-14:02.64] Agent: Yes, but you will have, I will have to place an order for it.
[14:03.54-14:14.93] Agent: Like I cannot send any [OCCUPATION] just to see the system that you have because I have asked you the system and I will tell the [OCCUPATION] that the internal wiring will be performed.
[14:15.07-14:20.94] Agent: But I cannot send a [OCCUPATION] especially before placing the order that this is the system, go have a look at it.
[14:21.13-14:31.17] Agent: They will not be giving you any estimate, of course, but once we place the order, if the [ORGANIZATION] [ORGANIZATION] finds that this is something that of a different scenario, they need to have a look at it.
[14:31.27-14:40.39] Agent: They send someone, just one person to take a look at it and see if there is possible or not and what kind of equipment they will need if we need to process it.
[14:40.55-14:42.65] Agent: In case of. You're in a building, right?
[14:42.68-14:44.21] Customer: It's a suite in a building.
[14:44.36-14:51.39] Agent: Correct. So basically the suites in buildings are all having like a fiber box in each floor.
[14:51.53-14:59.29] Agent: All the [OCCUPATION] need to do in case of a fiber upgrade is just bring a fiber wire till from the fiber box till the SW and then install a modn.
[14:59.40-15:01.17] Agent: It's a very basic process.
[15:01.28-15:12.09] Agent: And after that you'know, you know like if you have a technical thing inside your business premises, most of the time in the copper wires, the lines are being run inside the wall from one place to another.
[15:12.20-15:19.62] Agent: If there's a socket for in which you put the like phone line in, it's a socket, right?
[15:20.08-15:31.48] Agent: Correct. Okay. Then from where the socket begins, they install the fiber modem and then they like hook up a line to each of the socket.
[15:31.63-15:32.74] Agent: That's the way it works.
[15:32.79-15:40.96] Agent: Basically. It doesn't require even to you like go inside the walls for the [OCCUPATION], they just start in the beginning of the socket.
[15:41.07-15:45.02] Agent: They just place the connection, the extension there.
[15:45.16-15:48.09] Agent: And the rest of everything works the same way.
[15:48.95-15:54.14] Agent: The most of the work is basically the outside work where they have to bring the fiber wire t the suite.
[15:54.30-15:58.91] Agent: That's the most time consuming task inside the business premises.
[15:58.97-16:01.88] Agent: It only takes like [MONEY_AMOUNT] [DURATION] to [DURATION] [DURATION] maximum.
[16:01.99-16:06.04] Agent: And the downtime for each line is [MONEY_AMOUNT] [DURATION] per line maximum.
[16:06.21-16:08.48] Agent: And none of the lines are down at the same time.
[16:08.54-16:18.45] Agent: Even so what I would suggest is if we go forward with the order, if you see that it is not possible, our [OCCUPATION] will let you know and there's no cost for it.
[16:18.47-16:21.37] Agent: Of course, if it is not you like upgradable.
[16:21.43-16:28.63] Customer: If they see, come and see that it's not possible, they will not charge you Anything for that on your bill or even for upront?
[16:28.74-16:31.51] Agent: Of course, even. Just in case.
[16:31.58-16:34.72] Agent: If we do the Upgrade, there's a $[MONEY_AMOUNT] tax charge
[16:36.29-16:37.74] Agent: which we are going to compensate for.
[16:37.76-16:38.60] Agent: You okay?
[16:40.58-16:42.13] Customer: Yeah. I'm still not conit.
[16:42.27-16:44.19] Customer: Then why would even need my permission?
[16:44.26-16:45.93] Customer: Why wouldn't y all just come do it in the building?
[16:45.98-16:48.98] Agent: Regardless, we have done it in the building.
[16:49.08-16:52.37] Agent: We need you to agree to provide you with the voice over ip.
[16:52.43-16:54.55] Agent: You will be converted from copper to fiber.
[16:54.68-16:59.44] Agent: We cannot convert you without you agreeing to it first since you are our customer.
[16:59.62-17:03.64] Agent: This is for the business listed as [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME].
[17:03.74-17:06.79] Agent: [PERSON_NAME] [PERSON_NAME]. Right. Who is this for?
[17:07.68-17:10.93] Customer: I have the business name [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME].
[17:10.99-17:13.61] Customer: [PERSON_NAME] Nop. That's not me.
[17:13.72-17:18.65] Customer: Okay. I have another name as well, which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[17:18.83-17:26.18] Customer: Yeah's. Oh, okay. And the location is [LOCATION] [LOCATION] [LOCATION].
[17:26.22-17:28.66] Agent: Right. And the [LOCATION] [LOCATION]?
[17:28.70-17:32.37] Customer: [LOCATION]. No. What is the [LOCATION] [LOCATION]?
[17:33.11-17:34.18] Agent: Well, you had our name.
[17:34.27-17:36.12] Customer: How is it you don't have my [LOCATION] [LOCATION]?
[17:36.70-17:40.14] Customer: I cannot see any [LOCATION] [LOCATION] over here.
[17:40.27-17:44.01] Customer: I had the [LOCATION] for the different business name that I had.
[17:45.55-17:47.24] Agent: Let me check here once again.
[17:59.61-18:02.42] Agent: Okay. The [LOCATION] [LOCATION] is [LOCATION] [LOCATION] [LOCATION].
[18:02.77-18:04.83] Customer: Yes. Okay, got it.
[18:05.29-18:07.75] Customer: Okay. I was in the wrong account previously.
[18:07.80-18:12.62] Agent: Sorry. Okay, so may I know who I'm having the pleasure speaking with today?
[18:13.08-18:18.21] Customer: [PERSON_NAME]. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]?
[18:18.71-18:24.54] Agent: Correct. Okay, and can you please tell me the full form of it?
[18:25.99-18:27.38] Customer: I'm sorry, the what?
[18:28.52-18:30.38] Customer: This is an abbreviation, right?
[18:32.60-18:35.95] Agent: [PERSON_NAME] Are you asking if that's my name is abbreviated?
[18:36.12-18:39.79] Customer: Yes. No, it's just [PERSON_NAME] [PERSON_NAME].
[18:39.82-18:44.95] Agent: Okay, so is this the best contact number for the [OCCUPATION] to reach you at?
[18:45.45-18:52.47] Agent: Yes. Okay, perfect. And let me make sure that we have all the lines online for just a second.
[19:00.86-19:11.48] Agent: Perfect. So I have it as the [ORGANIZATION] Small Business [PHONE_NUMBER] as your phone system, which is migratable to voice over IP.
[19:11.83-19:20.01] Agent: Basically you will be able to enjoy the calling features and everything on this line due to this phone system being the voice over IP phones.
[19:20.51-19:25.27] Agent: And can I have the best email address so that I can send you this information writing right now?
[19:25.35-19:27.57] Agent: And later for the upgrade
[19:29.38-19:30.32] Customer: you can send it to me.
[19:30.35-19:36.16] Customer: But I'm still not agreeing to anything until somebody comes to make sure that it can be upgraded, ma'am.
[19:37.46-19:46.16] Agent: Plain and simple. Before placing any order, we cannot send any [OCCUPATION] to just take a look at it to make sure that it's upgradable.
[19:47.35-19:51.81] Agent: If you place an order and they see that it's not upgradable, they will just not do it.
[19:52.35-19:57.22] Agent: But we don't send anybody out just to make sure that it is upgradable or not.
[19:57.31-20:01.20] Agent: Because most of your building has already been upgraded.
[20:03.65-20:08.23] Agent: The phone system and everything will not pose any kind of problems that I can show you.
[20:08.42-20:13.15] Agent: But in just to make sure that you are satisfied with the services that we provide.
[20:13.54-20:20.93] Agent: If you are not satisfied when the [OCCUPATION] come and visit, you can send them away at any time, not get the upgrades.
[20:21.07-20:22.38] Agent: You're not being charged for that.
[20:22.41-20:23.12] Customer: Okay,
[20:25.26-20:25.99] Customer: I can see that.
[20:26.02-20:27.25] Customer: Can canc at any time.
[20:27.40-20:37.07] Agent: Of course, the other numbers I see here are [PHONE_NUMBER] and [PHONE_NUMBER].
[20:37.11-20:38.61] Agent: Are those all your numbers?
[20:40.03-20:42.87] Customer: I don't have them by memory, but we have five lines.
[20:43.05-20:46.36] Agent: Okay, that must be right.
[20:46.51-20:55.48] Agent: If there's anything missing in them, would you be able to tell me right now or should we just send them the numbers to your email?
[20:56.98-20:58.79] Customer: Yeah, you can just send the numbers to my email.
[20:58.83-21:04.37] Customer: We also have a credit card terminal that uses the phone line.
[21:04.90-21:06.00] Customer: That uses the phone line.
[21:06.03-21:11.39] Agent: Okay. And the credit card terminal, did you purchase it recently or is it an older one?
[21:11.57-21:15.01] Agent: It's older. Okay, and which line is it attached to?
[21:15.98-21:19.60] Customer: I'm sorry? Which phone number is it attached to?
[21:19.71-21:22.84] Customer: It goes through our fax line, through the F line.
[21:22.91-21:25.30] Agent: Okay. And do you remember the fax line?
[21:27.12-21:28.82] Customer: It's [PHONE_NUMBER]
[21:31.39-21:33.83] Agent: Got it. Right. Okay.
[21:33.85-21:37.85] Customer: It's the fact line and the credit card line is the same line.
[21:37.96-21:50.43] Agent: I will be letting the [OCCUPATION] know if that is not migratable because of the credit card terminal, they will make sure that they leave it on copper so that you are always running your credit card machine and you don't lo any business.
[21:50.45-21:51.13] Customer: Okay,
[21:52.88-21:56.22] Agent: so then I'm still going to have to pay $[MONEY_AMOUNT] for the.
[21:56.68-22:04.57] Agent: No, your phone bill for the back line will be $[MONEY_AMOUNT] instead of the [MONEY_AMOUNT] do.
[22:04.68-22:15.55] Agent: Because when we bundle the phone and Internet services together, we are still able to provide you with a discount, which is our all for less bundle when you are having more than one product with [ORGANIZATION].
[22:15.85-22:20.88] Agent: But if you keep just PH lines with us or just Internet with us, it's a different pricing.
[22:20.96-22:25.79] Agent: Like the copper phone lines are maintained between [MONEY_AMOUNT] to $[MONEY_AMOUNT] per [DURATION] per line.
[22:26.53-22:28.70] Agent: If you just keep phone lines with us.
[22:29.24-22:29.98] Agent: So
[22:31.88-22:50.40] Agent: in case none of your lines are even migratable to the voice over ip, which is not the case here, still you will be able to get discounts if you install any Internet with [ORGANIZATION] or get any other service with [ORGANIZATION] like the TV for right now we are going to process all the phone lines to be migrated.
[22:50.57-22:57.07] Agent: The [OCCUPATION] will be seeing that if your credit card terminal will support the voice over IP then they will be migrating that as well.
[22:57.12-22:59.96] Agent: Otherwise they will leave that line alone just the way it is.
[23:00.01-23:01.97] Agent: So that you don't lose business on it.
[23:02.15-23:05.12] Agent: Is your credit card machine like.
[23:05.22-23:07.22] Agent: Does it work through WI Fi as well?
[23:07.57-23:12.33] Customer: No. Okay then perfect then I have got all I need here.
[23:12.74-23:16.40] Agent: So would you like me to place the order for now?
[23:17.42-23:20.72] Customer: Yeah, as long as I can cancel at any time without being charged.
[23:20.87-23:32.41] Agent: Of course. Even when the [OCCUPATION] are at your location and even when they have done the work and if you don't like it, you can just tell them to redo it the way you were using earlier, they will be happy to do it.
[23:32.50-23:34.76] Agent: They will not ask any other question from you.
[23:34.91-23:36.92] Agent: And before, during or after installation.
[23:36.99-23:39.58] Agent: We are not binding you into any kind of contract here.
[23:39.60-23:40.60] Agent: It'just [DURATION] to [DURATION].
[23:40.63-23:46.06] Agent: If you don't like this service, you can just cancel at any time without having any kind of early termination fees.
[23:46.21-23:48.20] Customer: I'm going to provide you with my number.
[23:48.37-23:53.76] Agent: You can always call me back and cancel the order, change the date or change the order at any time.
[23:53.81-23:55.04] Agent: Tell me when you're ready.
[23:55.78-23:57.57] Customer: Well, I just renewed this contract.
[23:57.63-24:02.23] Customer: So if you're telling me it's [DURATION] to [DURATION], I just renewed this contract for [DURATION] [DURATION].
[24:03.06-24:07.03] Customer: Well it is not going to be the contract land for [DURATION] [DURATION] anymore.
[24:07.10-24:09.19] Customer: It's going to be shifted to [DURATION] to [DURATION].
[24:10.12-24:15.88] Customer: Okay. And then does this price go up because we're not in a contract every [DURATION]?
[24:16.06-24:24.36] Agent: No. This price will be locked in for [DURATION] [DURATION] and after that if there's anything, any other package available, we will be letting you know.
[24:24.42-24:27.78] Agent: Otherwise your price will, you know, like not fluctuate on you.
[24:28.76-24:39.82] Agent: Okay. And if [ORGANIZATION] [ORGANIZATION] ever changes the prices on our voice over IP product, we call the customer all let them know in an email before doing anything.
[24:39.95-24:44.89] Agent: And which is not like this price that we are providing you is locked in for [DURATION] [DURATION] errors.
[24:46.36-24:52.97] Agent: Oay, perfect. So can I have the best email address so that we can reach you?
[24:54.71-25:00.93] Customer: It's [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[25:07.41-25:21.70] Customer: okay, I have it as [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS], [EMAIL_ADDRESS] Correct.
[25:21.84-25:25.67] Agent: Got it. And [PERSON_NAME] can I have the.
[25:27.02-25:28.62] Agent: Okay, I've got it here.
[25:28.78-25:33.81] Agent: So I'm just setting up a [OCCUPATION] passcode here which is going to be the last four digits of your main phone line.
[25:33.90-25:37.44] Agent: [PHONE_NUMBER]. That will be for the [OCCUPATION].
[25:37.59-25:41.81] Agent: They will ask you for the four digit passport when they come out on the date of installation.
[25:42.14-25:45.65] Agent: They will ask just to make sure that they're speaking with the right person and at the right location.
[25:45.70-25:46.40] Agent: Okay,
[25:47.66-25:48.53] Agent: Perfect.
[25:50.07-25:56.32] Agent: Okay, so the [ORGANIZATION] [ORGANIZATION] is available in your business premises from [DATE] [DATE] till [DATE] [DATE].
[25:56.49-26:00.67] Agent: Do check your calendar and let me know what would be the best [DURATION] for you to see the [OCCUPATION]
[26:02.06-26:03.23] Agent: any of those [DURATION].
[26:03.82-26:07.30] Agent: Okay, so I'm going to schedule it for [DATE], [DATE] [DATE].
[26:07.36-26:11.57] Agent: I have time fl available in the morning [TIME] to [TIME] and in the evening [TIME] to [TIME].
[26:11.59-26:12.88] Agent: Which one would you prefer?
[26:13.17-26:15.32] Agent: [TIME] to [TIME]. [TIME] to [TIME].
[26:15.37-26:20.84] Agent: Got it. So before we proceed further, I would just like to make you aware of for quality and training purposes, this call maybe monitored.
[26:20.89-26:25.05] Agent: And under the federal privacy law is your right and my duty to protect your confirion.
[26:25.19-26:33.56] Agent: So this is for [ORGANIZATION] [ORGANIZATION] by [MEDICAL_PROCESS], located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], [LOCATION] zip code [LOCATION].
[26:33.61-26:39.16] Agent: Right. Perfect. And I'm having pleasure of speaking with [PERSON_NAME] today at [ORGANIZATION].
[26:39.21-26:40.99] Agent: What is your position at this business?
[26:41.62-26:44.13] Customer: [OCCUPATION] [OCCUPATION]. [OCCUPATION] [OCCUPATION] it.
[26:44.30-26:47.19] Agent: So let me give you a quick recap here.
[26:48.41-26:51.58] Agent: Process will be taking about [DURATION] [DURATION] maximum.
[26:51.69-26:54.67] Agent: Most of the work will be done outside your business premises.
[26:54.82-27:02.81] Agent: The [OCCUPATION] will be coming in, placing a fiber modem in your business premises and then running your phone line through the modem, making them work on voice over IP.
[27:02.99-27:14.51] Agent: You will be paying just one combined bill of $[MONEY_AMOUNT] for your five more lines along with the high speed Internet of 100 megabits downloading and 100 uploading our symmetrical platform.
[27:14.68-27:18.59] Agent: The passcode for [OCCUPATION] will be [PASSWORD] [PASSWORD].
[27:18.88-27:23.80] Customer: Please write down my callback number in case of any questions before, during or after installation.
[27:23.86-27:25.33] Customer: You can always reach me.
[27:25.44-27:27.34] Agent: I will be very happy to assist you.
[27:27.49-27:29.25] Agent: My name is [PERSON_NAME] [PERSON_NAME].
[27:29.39-27:30.87] Agent: Tell me when you are ready.
[27:32.40-27:41.71] Customer: Okay, it is [PHONE_NUMBER].
[27:42.26-27:46.34] Customer: Extension number [PHONE_NUMBER]. I'm going to repeat it.
[27:46.48-27:52.51] Customer: [PHONE_NUMBER]. [PHONE_NUMBER]. Extension number [PHONE_NUMBER].
[27:52.66-27:57.34] Customer: [PERSON_NAME] [PERSON_NAME]. And then what about the deal that we have now?
[27:57.38-28:00.28] Customer: We have a tablet included in those five lines.
[28:01.02-28:02.39] Customer: What happens to that?
[28:02.86-28:04.95] Customer: Like the. Which number is that?
[28:04.98-28:07.29] Customer: Can you tell me the number for it.
[28:07.49-28:10.51] Customer: I don't know the phone number to the tablet, but it's all included
[28:12.40-28:18.28] Agent: the tablet services. The charges for the tablet that you're paying are going to remain the same way.
[28:18.46-28:23.55] Customer: But the phone line, like is it coming on a landline or it's a separate tablet?
[28:24.20-28:28.42] Agent: It's a cell, but it's a cell number for the tablet.
[28:29.05-28:35.57] Agent: Okay, that's not gonna change here because it's a combination deal that we got.
[28:35.68-28:41.11] Customer: I just don't want to be paying any extra for the data that we use now.
[28:41.53-28:46.42] Agent: Okay. I will be making sure that we include that in this deal.
[28:46.85-28:54.09] Agent: The price for the tablet is going to be like, have you paid off the tablet's own price or are you still paying it?
[28:54.27-28:56.08] Customer: Still paying it. Still paying it.
[28:56.14-29:05.03] Agent: Okay, so the cost for the line will be $[MONEY_AMOUNT], but you will be paying the same amount that you're paying for the tablet itself at this time in the same bill.
[29:05.07-29:07.81] Customer: Okay. No, I don't understand.
[29:07.86-29:12.01] Customer: Now. Now you're saying I have to pay $[MONEY_AMOUNT] like it's a landline,
[29:14.35-29:15.20] Customer: basically.
[29:16.62-29:21.16] Customer: Are you using the number for both landline and the tablet or just the tablet?
[29:22.74-29:28.03] Agent: The tablet works like a cell phone and then you pay monthly for the data that you use.
[29:28.57-29:31.57] Customer: Okay, and is it the same bill or is in a separate bill?
[29:31.63-29:33.01] Customer: It's on the same bill.
[29:33.12-29:33.94] Customer: It's on the same bill.
[29:33.97-29:36.66] Customer: Then it's going to be'not part of our five lines.
[29:37.20-29:42.46] Customer: But we had to get it in order to get a better deal for the monthly rate.
[29:42.77-29:47.06] Agent: Okay, well, it'snn it's not going to be affected here.
[29:47.13-29:48.25] Agent: It's going to remain the same.
[29:48.31-29:49.22] Customer: The fine lines will.
[29:49.29-29:52.46] Agent: The five lines will be separate from that.
[29:52.83-29:56.27] Customer: It's not included in the five lines that I have provided you here.
[29:56.31-29:59.51] Customer: Like the numbers that I've told you, or is it include.
[29:59.57-30:01.33] Customer: But it's included in our bill.
[30:01.90-30:14.38] Agent: Okay, It. You can cancel it if you want because back then it would have been included in your bill so that you can get a package deal in which you have more than one product and get a discounted deal.
[30:14.52-30:20.29] Agent: But right now you're getting an allful S bundle already, which is the most discounted deal by [ORGANIZATION].
[30:20.41-30:23.43] Agent: So if you want to cancel the tablet services, you can cancel them.
[30:23.48-30:31.38] Agent: Otherwise, the tablet services will be included in this bill and the same bill that you're paying for that will be added up in the amount [MONEY_AMOUNT].
[30:33.05-30:43.14] Customer: Okay. Yeah. I feel like we're still not getting a better deal because I have A feeling it's going to end end up being more because we're not in that same bundle.
[30:43.61-30:47.23] Agent: No, the bundle that we are providing you right now, the bundles with mobility.
[30:47.32-30:58.66] Agent: The problem is that it is not, it's a fluctuating price first of all with the mobility and secondly like if you add auto pay services only then it gets discounted $[MONEY_AMOUNT].
[30:58.80-31:10.78] Agent: But in the Allful S bundle that we're running right now, bundled or unbundled, we provide the best deal which is up to 40% discounts from the corporer services that you're paying.
[31:10.82-31:16.07] Agent: But in this case we will be discounting your bills about like 70% here.
[31:16.22-31:20.92] Agent: Right now I believe you're paying more than [MONEY_AMOUNT] do to $[MONEY_AMOUNT] just for the phone lines.
[31:20.97-31:21.56] Customer: Right.
[31:23.06-31:26.73] Agent: So basically it's going to be reduced down halfway or more than that.
[31:26.78-31:28.30] Agent: It's going to be $[MONEY_AMOUNT].
[31:28.38-31:34.23] Agent: And the taxes that you're paying at this time on copper are between like 20 to 25%.
[31:34.58-31:37.02] Agent: But the taxes on fiber optics are much lesser.
[31:37.06-31:43.98] Agent: It's just between [MONEY_AMOUNT] to 9% taxes because fiber optics is being regulated by at [ORGANIZATION] itself, not by the government.
[31:44.04-31:46.04] Agent: So you don't pay the regulatory free.
[31:46.65-31:50.47] Agent: So it's like a much discounts on that as well.
[31:50.54-31:56.12] Agent: So no taxes on top of the 9% taxes maximum.
[31:56.62-32:00.99] Agent: Okay. So rest assured we are providing you the best deals available at this time.
[32:01.10-32:13.20] Agent: If you cancel the tablet services, your bills will not be affected here because you're already having the, you're going to have the offer less bundle and the tablet, the mobility bundles are nothing compared to this one.
[32:13.40-32:14.21] Customer: Okay.
[32:15.84-32:18.56] Customer: Yeah, but I don't think we can cancel because we still owe on it.
[32:18.58-32:20.29] Customer: We'd have to pay the tablet all.
[32:20.48-32:22.26] Agent: And how much are you paying for that?
[32:22.84-32:26.08] Customer: I think it's $[MONEY_AMOUNT] [DURATION] [DURATION] on top of the Internet.
[32:26.26-32:35.04] Agent: Okay, well I will then suggest you that you keep the same service.
[32:35.22-32:38.13] Agent: Are you using it or you're not even using it?
[32:38.69-32:39.85] Customer: No, we're using it.
[32:39.95-32:41.89] Agent: You're using it. Then keep the same service.
[32:41.93-32:43.18] Agent: Keep the tablet services.
[32:43.32-32:45.95] Agent: Do not cancel it if you're still paying for it.
[32:45.98-32:50.78] Agent: And once it gets paid off halfway you can you qualify for next up as well.
[32:50.89-32:55.20] Agent: So you can get like iPhone exchange for that if you for your business needs.
[32:55.25-32:59.16] Agent: Then we have quite some sweet deals available on the mobility as well.
[32:59.29-33:05.88] Agent: So like you can get a very high end iPhone 13 when you are eligible for it.
[33:06.55-33:08.34] Agent: So I will recommend that you keep it.
[33:08.36-33:10.51] Agent: It's just $[MONEY_AMOUNT] on top of the [MONEY_AMOUNT] do.
[33:10.59-33:12.53] Agent: So it's not going to change.
[33:12.62-33:16.48] Agent: However, you're going to keep paying the same way as you are for the tablet.
[33:16.51-33:25.37] Agent: Okay? Okay. Wonderful. So is there any other question from your site?
[33:26.18-33:29.55] Customer: Nop. Perfect. Then that's it from my side today.
[33:29.69-33:33.46] Agent: I just need your authorization in the end to place the order on your behalf.
[33:33.55-33:35.82] Agent: This includes signing a letter of authorization.
[33:35.96-33:54.82] Agent: It only allows us to add the new discount to your account which is going to be $[MONEY_AMOUNT] per [DURATION] only for your [MONEY_AMOUNT] phone lines migrated to digital services and the new Internet of 100 by 100 megabits combined bill and to send out the [OCCUPATION] on [DATE] [DATE] between the time of [TIME] to [TIME] as discussed.
[33:54.96-33:56.43] Agent: May I have your approval?
[33:56.86-34:01.89] Customer: As long as I can cancel it any time I believe it's yes, charged.
[34:02.07-34:05.05] Agent: Yes. You will not be charged anything for cancellation.
[34:05.19-34:06.36] Agent: So is that a yes?
[34:07.07-34:08.93] Customer: Yes. Thank you so much.
[34:09.51-34:14.92] Customer: You have my number in case of any questions, any other curies, feel free to contact me at any time.
[34:15.03-34:20.96] Agent: We'll be sending you an email shortly which will be explaining you better in words with like.
[34:21.03-34:25.64] Agent: We provide all the instructions in an email how your first bill will look like and everything.
[34:25.79-34:29.99] Agent: So you will be having a better idea what kind of services you will have.
[34:30.14-34:33.49] Agent: And after the upgrade you will have a portal with [ORGANIZATION].
[34:33.59-34:36.06] Agent: You can download the My [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] application.
[34:36.24-34:42.09] Agent: You can access all your features, access all your account from there in a better way.
[34:42.15-34:42.88] Agent: Okay,
[34:44.49-34:47.02] Agent: Wonderful. That's it from my side today.
[34:47.16-34:49.33] Agent: Is there anything else I can assist you with?
[34:49.51-34:51.90] Customer: Nope, that's it. Thank you so much for your time.
[34:51.96-34:53.61] Agent: Thank you for being the best part of [ORGANIZATION].
[34:53.63-34:54.75] Agent: Enjoy the rest of your [DURATION].
[34:54.82-34:55.09] Agent: Goodbye.","Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? Good. Good to know. Someone was having a word with one of my [OCCUPATION]. I'm the [OCCUPATION] [OCCUPATION]. Was that you? No. One moment. Thank you. Thank you for holding. How can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION] at [ORGANIZATION]. How do you do? Good, good to know. So you'having a wor with one of my [OCCUPATION] regarding the fiber upgradation and you wanted to kno","Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? Good. Good to know. Someone was having a word with one of my [OCCUPATION]. I'm the [OCCUPATION] [OCCUPATION]. Was that you? No. One moment. Thank you. Thank you for holding. How can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION] at [ORGANIZATION]. How do you do? Good, good to know. So you'having a wor with one of my [OCCUPATION] regarding the fiber upgradation and you wanted to know more about the toll free numbers or the hotlines, right? No, my question is like I was explaining to him. You all call me every [DURATION] but nobody can give me an answer on whether or not our basic phone system will work on your new upgrade. Okay, if it is not going to work on your new upgrade, there is no reason for us to upgrade because we are not going to spend the money to get new phones. Okay, what kind of phone systems are you having? Can you tell me the make and model number? [ORGANIZATION] small business system 1070. 1070 please. Online for just a second. Okay, so it's 1074 line opering system. Yes. Okay. It definitely will be working on the fiber optics. Since it is a phone system compatible with voice over ip. That is the technology which is used in the fiber optic services. It has the capacity to provide you with 20 business calling features which [ORGANIZATION] provides like call forwarding, blocking, disaster coy, everything like that. How many phone lines are you running on that particular phone system? It just like you read, it's only four phone lines. Okay, so you have like four telephone lines for the business. Different lines or just one number that is transferring to different numbers? Right, we have four different numbers, four different numbers. Okay. So basically what [ORGANIZATION] [OCCUPATION] will be doing is they will be installing a fiber optic mod I to business premises. Then they will be routing the phone line, a phone box basically then to the modemill, the phone back box basically. So a W will be connecting the modem to the phones and it will be running over Internet after that. In which you're going to enjoy free local long distance calling on your phone lines along with 20 business calling features which is going to make your business look much more professional. Like the call forward following blocking disaster recovery [PHONE_NUMBER] were calling everything like that. You're going to have up to 800 extensions which are going to be inter transferable over the phones basically. So it's all going to be well and settled. And are you having an [ORGANIZATION] Internet at this moment? No, we do not use [ORGANIZATION] for our Internet. Okay, so basically the total cost, let me just calculate that here. The exact cost online for just a second. While the regular phone lines are built between [MONEY_AMOUNT] to $[MONEY_AMOUNT] per [DURATION] per line, the voice over IP lines are built at just $[MONEY_AMOUNT] per line. So basically your total discounted bill for the Internet along with the four phone lines is going to be reduced down to $[MONEY_AMOUNT]. That will include a high speed Internet of 100 megabits downloading and the same uploading are symmetrical platform and all these features on your phone lines along with everything like. But I need to ask to make sure that all your phone lines are eligible for migration, are you using any kind of like alarm system, credit card machine or a fax machine? No. Any totalll free numbers? No. Okay, then all your phone lines will be. We do have a fax machine. Fax machine. And is it a machine purchased after [DATE_INTERVAL] or before it? After [DATE_INTERVAL]. Got it. Right. Then your fch number and the phone lines will all be migratble to voice over IP on our fiber optic platform. You don't have to worry about that. And the fax number, is it included in the fourone line or is it a separate fifth number? It's a separate line. Okay then. So your total bill including the four phone lines and the fax line in total five lines. The fax number of course it is going to hand unlimited outgoing and incoming taxes. But you can also make phone calls from that number on that technology basically. So it's going to be $[MONEY_AMOUNT] per 100 by 100 Internet and your five phone lines migrated from copper to our voice over IP. Your lines are never going to go down because of the disaster recovery system. In case anytime all your numbers are busy, even then you're going to get a call on any other number that you can add from on the portal, any other landline number or in the cell phone number you can activate simultaneous ringing. Whenever your landline is ringing, you can have a home phone or cell phone ring as well. You can transfer the calls to your cell phone in case no one answers at the landline. Things like that that you can activate from the portal that is going to be provided to you. It'only $[MONEY_AMOUNT] a line and I only have five lines. Why is it $[MONEY_AMOUNT]? Shouldn't it be [MONEY_AMOUNT]? The $[MONEY_AMOUNT] will be for the Internet as well because the phone lines will be backed up through the Internet. There's a requirement for a high speed Internet as well. So the cost with the phone Lines is going to be lesser for the Internet as well. That is just $[MONEY_AMOUNT] for Internet and then [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT] each phone line. Okay, and what about long distance? You will have local and long distance calling. You have, you can call unlimitedly free to all states of [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION], overall, the [NATIONALITY] [NATIONALITY], you can call anywhere totally free. Exc acceptt that. Like, if you want to call like [NATIONALITY] countries or [LOCATION] [LOCATION] or [LOCATION], there's a different plan which is like each country has a different plan on our voice over ip, but that is a discounted rate from the corpper services as well. Oay. So is there anything else you need to know about this? Well, yeah. How are you connecting the router to these phones if they're just plugged into the basic phone line? Okay. Basically the [OCCUPATION] will be like the same way that you have your phone lines connected right now, instead of being connected coming on copper, it will be a fiber optic connection to the Internet. And then the Moderem will have six different ports for the phone lines. So basically one by one they will be connecting the phone box. If it is a main box that is being, you know, like that transfer the calls to each different phone set, then they will be connecting just the main phone box and then it will be on the voice over ip. It's just the same way that you're using right now. All that they will be doing is instead of the copper, it will be connected to the modem. Right. That's my question. How is it connected to the modem? Are you running a wire from each phone like the when you hook up phone line to your like line? Since we have four lines, there's two black cables that go into the wall. One line host two phone lines. The other line hosts the other two phone lines. Okay, so there are S2 wires into the wall. Okay. So instead of going into the V, they will be just going into the modem. That's it. Right. You're still not answering my question. How are they going into the modem? Are they running the wire from one location through the wall to the modem? No. So they're going to come out here and they'going to physically put another outlet in our wall for each phone. They will not be putting any outlet. If there is an outlet, like you want them to still be coming through the outlet and the modem to be placed somewhere else? Yeah. Don think, I don't think you're understanding what I'm trying to explain. I understand the modem and I understand the phone lines have to be hooked up to the modem. Okay, but my question is, is how are you hooking up the phone to the modem? Are you putting an outlet in the wall or are you running lines in the ceiling? No, we will be like connecting the outlet to the modem. Then if you want the internal wiring performed, the [OCCUPATION] will be like hooking the outlet to the modem and then the same way the phone lines are coming out at this time, they will be running the same way. But the [OCCUPATION], when they come out, they will be able to answer that more accurately. Because right now I'm not trained that much in the, you know, technical side. The [OCCUPATION] will be working according to your needs. Of course, if you want internal wiring performed, they will be performing the internal wiring. Otherwise they will be just like. If that is not required, they will be just hooking the telephone line to the moderel. That's it. Right. Is there a charge for the internal wiring? No, no charges for that. Can't you have a [OCCUPATION] call me to confirm this information before wasting their time coming out here and it's not going to work? No, this is definitely going to work. And of course whenever the [OCCUPATION] are coming out, they will be giving you a call and I will be explaining them this scenario once that is the order. So they will be calling you in case they require any additional information for that. So course the [OCCUPATION] will be like making sure that when they come out they bring the right equipment. That is why I ask you like if you're using a toll free effectax and phone systems, stuff like that. And I will be telling them that you need internal wiring performs. So they will be definitely giving you a call. Since whenever I write that there is internal wiring to be installed, they ask the customers what kind of vaultss they're having, is it break, is it wood and things like that? Basically. So they will be giving you a call. Okay, yeah. I'm not 100% sold on it because I feel like there's going to be a cost because you're telling me you don't quite understand. Basically the [OCCUPATION] process is totally free. You don't have to worry about like anything for the [OCCUPATION] side. But there is a [MONEY_AMOUNT] [OCCUPATION] charge which we are compensating. Like the $[MONEY_AMOUNT] [OCCUPATION] charges will be charged in [PHONE_NUMBER] installments on your bill of 33. 33, 33. But after you pay your second bill, you will receive the [MONEY_AMOUNT] [MONEY_AMOUNT] credit from [ORGANIZATION]. [ORGANIZATION] credit, which you can pay your [ORGANIZATION] bills with in case there is you like an extra charge, like extrauous work to be done. They will be like, you know, instead of [MONEY_AMOUNT], it's going to be raised to [MONEY_AMOUNT] maximum, which is our maximum [OCCUPATION] charge. And then we still compensate for that in the form of [ORGANIZATION] credit. So whenever you pay your bills after second [DURATION], you can deduct that cost from your bill. You will not be charged the [MONEY_AMOUNT] or [MONEY_AMOUNT] in that case. But in most cases we do not charge anything for the insternal wiring since it's just already wires are being installed already. They just have to hook up the modem to that particular line. It's coming the same way. It's just on fiber optics instead of copper. That's it. Oay. Well, you can send someone out and confirm that it can be done. I am not agreeing to the upgrade until someone comes out here and physically tells me how much it'going to be and if there'any cost to me in this switch over and if it will work. So at this point you can send someone out to give me an estimate. Sure. Well, basically the [OCCUPATION] are not trained to give you any estimates. They just know the technical work, how to do it and they do not ask for any kind of payments upfront. The payments, if any, are only done for the billing. And we will be letting you know if there. So then there can be a surprise later that it this cost a [MONEY_AMOUNT] [MONEY_AMOUNT] and no in advance? No. Basically the technical process, we do not charge anything for it upf front or just $[MONEY_AMOUNT] in the billings in case of a new install, which also be offset for you. There is nothing like more than $[MONEY_AMOUNT] a [OCCUPATION] charge. And the most extraneous cases where we have to put a fiber wire from one building to different building, in that case only, we only charge $[MONEY_AMOUNT] and that's the highest. You will not be surprised with anything. You will be let know about each and every cost in form of email and in form of call before the [OCCUPATION] come out. So that you are aware that this is going to be the system, this is going to be the cost. After the upgrade, this is going to be the first bill, how it looks like everything. So before the [OCCUPATION] come out, you will be aware of everything. Once we process the order, if, in case there is a need for the [OCCUPATION] visit to check what kind of system they will require, they will be coming [DURATION] [DURATION] [DURATION] prior to see the location and then they will come again to install. That is how [ORGANIZATION] [ORGANIZATION] does the work. Okay, so then you can send someone to give me an estimate or to make sure that it can be installed before I agreeing to it. Yes, but you will have, I will have to place an order for it. Like I cannot send any [OCCUPATION] just to see the system that you have because I have asked you the system and I will tell the [OCCUPATION] that the internal wiring will be performed. But I cannot send a [OCCUPATION] especially before placing the order that this is the system, go have a look at it. They will not be giving you any estimate, of course, but once we place the order, if the [ORGANIZATION] [ORGANIZATION] finds that this is something that of a different scenario, they need to have a look at it. They send someone, just one person to take a look at it and see if there is possible or not and what kind of equipment they will need if we need to process it. In case of. You're in a building, right? It's a suite in a building. Correct. So basically the suites in buildings are all having like a fiber box in each floor. All the [OCCUPATION] need to do in case of a fiber upgrade is just bring a fiber wire till from the fiber box till the SW and then install a modn. It's a very basic process. And after that you'know, you know like if you have a technical thing inside your business premises, most of the time in the copper wires, the lines are being run inside the wall from one place to another. If there's a socket for in which you put the like phone line in, it's a socket, right? Correct. Okay. Then from where the socket begins, they install the fiber modem and then they like hook up a line to each of the socket. That's the way it works. Basically. It doesn't require even to you like go inside the walls for the [OCCUPATION], they just start in the beginning of the socket. They just place the connection, the extension there. And the rest of everything works the same way. The most of the work is basically the outside work where they have to bring the fiber wire t the suite. That's the most time consuming task inside the business premises. It only takes like [MONEY_AMOUNT] [DURATION] to [DURATION] [DURATION] maximum. And the downtime for each line is [MONEY_AMOUNT] [DURATION] per line maximum. And none of the lines are down at the same time. Even so what I would suggest is if we go forward with the order, if you see that it is not possible, our [OCCUPATION] will let you know and there's no cost for it. Of course, if it is not you like upgradable. If they see, come and see that it's not possible, they will not charge you Anything for that on your bill or even for upront? Of course, even. Just in case. If we do the Upgrade, there's a $[MONEY_AMOUNT] tax charge which we are going to compensate for. You okay? Yeah. I'm still not conit. Then why would even need my permission? Why wouldn't y all just come do it in the building? Regardless, we have done it in the building. We need you to agree to provide you with the voice over ip. You will be converted from copper to fiber. We cannot convert you without you agreeing to it first since you are our customer. This is for the business listed as [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Right. Who is this for? I have the business name [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] Nop. That's not me. Okay. I have another name as well, which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Yeah's. Oh, okay. And the location is [LOCATION] [LOCATION] [LOCATION]. Right. And the [LOCATION] [LOCATION]? [LOCATION]. No. What is the [LOCATION] [LOCATION]? Well, you had our name. How is it you don't have my [LOCATION] [LOCATION]? I cannot see any [LOCATION] [LOCATION] over here. I had the [LOCATION] for the different business name that I had. Let me check here once again. Okay. The [LOCATION] [LOCATION] is [LOCATION] [LOCATION] [LOCATION]. Yes. Okay, got it. Okay. I was in the wrong account previously. Sorry. Okay, so may I know who I'm having the pleasure speaking with today? [PERSON_NAME]. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Correct. Okay, and can you please tell me the full form of it? I'm sorry, the what? This is an abbreviation, right? [PERSON_NAME] Are you asking if that's my name is abbreviated? Yes. No, it's just [PERSON_NAME] [PERSON_NAME]. Okay, so is this the best contact number for the [OCCUPATION] to reach you at? Yes. Okay, perfect. And let me make sure that we have all the lines online for just a second. Perfect. So I have it as the [ORGANIZATION] Small Business [PHONE_NUMBER] as your phone system, which is migratable to voice over IP. Basically you will be able to enjoy the calling features and everything on this line due to this phone system being the voice over IP phones. And can I have the best email address so that I can send you this information writing right now? And later for the upgrade you can send it to me. But I'm still not agreeing to anything until somebody comes to make sure that it can be upgraded, ma'am. Plain and simple. Before placing any order, we cannot send any [OCCUPATION] to just take a look at it to make sure that it's upgradable. If you place an order and they see that it's not upgradable, they will just not do it. But we don't send anybody out just to make sure that it is upgradable or not. Because most of your building has already been upgraded. The phone system and everything will not pose any kind of problems that I can show you. But in just to make sure that you are satisfied with the services that we provide. If you are not satisfied when the [OCCUPATION] come and visit, you can send them away at any time, not get the upgrades. You're not being charged for that. Okay, I can see that. Can canc at any time. Of course, the other numbers I see here are [PHONE_NUMBER] and [PHONE_NUMBER]. Are those all your numbers? I don't have them by memory, but we have five lines. Okay, that must be right. If there's anything missing in them, would you be able to tell me right now or should we just send them the numbers to your email? Yeah, you can just send the numbers to my email. We also have a credit card terminal that uses the phone line. That uses the phone line. Okay. And the credit card terminal, did you purchase it recently or is it an older one? It's older. Okay, and which line is it attached to? I'm sorry? Which phone number is it attached to? It goes through our fax line, through the F line. Okay. And do you remember the fax line? It's [PHONE_NUMBER] Got it. Right. Okay. It's the fact line and the credit card line is the same line. I will be letting the [OCCUPATION] know if that is not migratable because of the credit card terminal, they will make sure that they leave it on copper so that you are always running your credit card machine and you don't lo any business. Okay, so then I'm still going to have to pay $[MONEY_AMOUNT] for the. No, your phone bill for the back line will be $[MONEY_AMOUNT] instead of the [MONEY_AMOUNT] do. Because when we bundle the phone and Internet services together, we are still able to provide you with a discount, which is our all for less bundle when you are having more than one product with [ORGANIZATION]. But if you keep just PH lines with us or just Internet with us, it's a different pricing. Like the copper phone lines are maintained between [MONEY_AMOUNT] to $[MONEY_AMOUNT] per [DURATION] per line. If you just keep phone lines with us. So in case none of your lines are even migratable to the voice over ip, which is not the case here, still you will be able to get discounts if you install any Internet with [ORGANIZATION] or get any other service with [ORGANIZATION] like the TV for right now we are going to process all the phone lines to be migrated. The [OCCUPATION] will be seeing that if your credit card terminal will support the voice over IP then they will be migrating that as well. Otherwise they will leave that line alone just the way it is. So that you don't lose business on it. Is your credit card machine like. Does it work through WI Fi as well? No. Okay then perfect then I have got all I need here. So would you like me to place the order for now? Yeah, as long as I can cancel at any time without being charged. Of course. Even when the [OCCUPATION] are at your location and even when they have done the work and if you don't like it, you can just tell them to redo it the way you were using earlier, they will be happy to do it. They will not ask any other question from you. And before, during or after installation. We are not binding you into any kind of contract here. It'just [DURATION] to [DURATION]. If you don't like this service, you can just cancel at any time without having any kind of early termination fees. I'm going to provide you with my number. You can always call me back and cancel the order, change the date or change the order at any time. Tell me when you're ready. Well, I just renewed this contract. So if you're telling me it's [DURATION] to [DURATION], I just renewed this contract for [DURATION] [DURATION]. Well it is not going to be the contract land for [DURATION] [DURATION] anymore. It's going to be shifted to [DURATION] to [DURATION]. Okay. And then does this price go up because we're not in a contract every [DURATION]? No. This price will be locked in for [DURATION] [DURATION] and after that if there's anything, any other package available, we will be letting you know. Otherwise your price will, you know, like not fluctuate on you. Okay. And if [ORGANIZATION] [ORGANIZATION] ever changes the prices on our voice over IP product, we call the customer all let them know in an email before doing anything. And which is not like this price that we are providing you is locked in for [DURATION] [DURATION] errors. Oay, perfect. So can I have the best email address so that we can reach you? It's [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. okay, I have it as [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS], [EMAIL_ADDRESS] Correct. Got it. And [PERSON_NAME] can I have the. Okay, I've got it here. So I'm just setting up a [OCCUPATION] passcode here which is going to be the last four digits of your main phone line. [PHONE_NUMBER]. That will be for the [OCCUPATION]. They will ask you for the four digit passport when they come out on the date of installation. They will ask just to make sure that they're speaking with the right person and at the right location. Okay, Perfect. Okay, so the [ORGANIZATION] [ORGANIZATION] is available in your business premises from [DATE] [DATE] till [DATE] [DATE]. Do check your calendar and let me know what would be the best [DURATION] for you to see the [OCCUPATION] any of those [DURATION]. Okay, so I'm going to schedule it for [DATE], [DATE] [DATE]. I have time fl available in the morning [TIME] to [TIME] and in the evening [TIME] to [TIME]. Which one would you prefer? [TIME] to [TIME]. [TIME] to [TIME]. Got it. So before we proceed further, I would just like to make you aware of for quality and training purposes, this call maybe monitored. And under the federal privacy law is your right and my duty to protect your confirion. So this is for [ORGANIZATION] [ORGANIZATION] by [MEDICAL_PROCESS], located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], [LOCATION] zip code [LOCATION]. Right. Perfect. And I'm having pleasure of speaking with [PERSON_NAME] today at [ORGANIZATION]. What is your position at this business? [OCCUPATION] [OCCUPATION]. [OCCUPATION] [OCCUPATION] it. So let me give you a quick recap here. Process will be taking about [DURATION] [DURATION] maximum. Most of the work will be done outside your business premises. The [OCCUPATION] will be coming in, placing a fiber modem in your business premises and then running your phone line through the modem, making them work on voice over IP. You will be paying just one combined bill of $[MONEY_AMOUNT] for your five more lines along with the high speed Internet of 100 megabits downloading and 100 uploading our symmetrical platform. The passcode for [OCCUPATION] will be [PASSWORD] [PASSWORD]. Please write down my callback number in case of any questions before, during or after installation. You can always reach me. I will be very happy to assist you. My name is [PERSON_NAME] [PERSON_NAME]. Tell me when you are ready. Okay, it is [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. I'm going to repeat it. [PHONE_NUMBER]. [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. [PERSON_NAME] [PERSON_NAME]. And then what about the deal that we have now? We have a tablet included in those five lines. What happens to that? Like the. Which number is that? Can you tell me the number for it. I don't know the phone number to the tablet, but it's all included the tablet services. The charges for the tablet that you're paying are going to remain the same way. But the phone line, like is it coming on a landline or it's a separate tablet? It's a cell, but it's a cell number for the tablet. Okay, that's not gonna change here because it's a combination deal that we got. I just don't want to be paying any extra for the data that we use now. Okay. I will be making sure that we include that in this deal. The price for the tablet is going to be like, have you paid off the tablet's own price or are you still paying it? Still paying it. Still paying it. Okay, so the cost for the line will be $[MONEY_AMOUNT], but you will be paying the same amount that you're paying for the tablet itself at this time in the same bill. Okay. No, I don't understand. Now. Now you're saying I have to pay $[MONEY_AMOUNT] like it's a landline, basically. Are you using the number for both landline and the tablet or just the tablet? The tablet works like a cell phone and then you pay monthly for the data that you use. Okay, and is it the same bill or is in a separate bill? It's on the same bill. It's on the same bill. Then it's going to be'not part of our five lines. But we had to get it in order to get a better deal for the monthly rate. Okay, well, it'snn it's not going to be affected here. It's going to remain the same. The fine lines will. The five lines will be separate from that. It's not included in the five lines that I have provided you here. Like the numbers that I've told you, or is it include. But it's included in our bill. Okay, It. You can cancel it if you want because back then it would have been included in your bill so that you can get a package deal in which you have more than one product and get a discounted deal. But right now you're getting an allful S bundle already, which is the most discounted deal by [ORGANIZATION]. So if you want to cancel the tablet services, you can cancel them. Otherwise, the tablet services will be included in this bill and the same bill that you're paying for that will be added up in the amount [MONEY_AMOUNT]. Okay. Yeah. I feel like we're still not getting a better deal because I have A feeling it's going to end end up being more because we're not in that same bundle. No, the bundle that we are providing you right now, the bundles with mobility. The problem is that it is not, it's a fluctuating price first of all with the mobility and secondly like if you add auto pay services only then it gets discounted $[MONEY_AMOUNT]. But in the Allful S bundle that we're running right now, bundled or unbundled, we provide the best deal which is up to 40% discounts from the corporer services that you're paying. But in this case we will be discounting your bills about like 70% here. Right now I believe you're paying more than [MONEY_AMOUNT] do to $[MONEY_AMOUNT] just for the phone lines. Right. So basically it's going to be reduced down halfway or more than that. It's going to be $[MONEY_AMOUNT]. And the taxes that you're paying at this time on copper are between like 20 to 25%. But the taxes on fiber optics are much lesser. It's just between [MONEY_AMOUNT] to 9% taxes because fiber optics is being regulated by at [ORGANIZATION] itself, not by the government. So you don't pay the regulatory free. So it's like a much discounts on that as well. So no taxes on top of the 9% taxes maximum. Okay. So rest assured we are providing you the best deals available at this time. If you cancel the tablet services, your bills will not be affected here because you're already having the, you're going to have the offer less bundle and the tablet, the mobility bundles are nothing compared to this one. Okay. Yeah, but I don't think we can cancel because we still owe on it. We'd have to pay the tablet all. And how much are you paying for that? I think it's $[MONEY_AMOUNT] [DURATION] [DURATION] on top of the Internet. Okay, well I will then suggest you that you keep the same service. Are you using it or you're not even using it? No, we're using it. You're using it. Then keep the same service. Keep the tablet services. Do not cancel it if you're still paying for it. And once it gets paid off halfway you can you qualify for next up as well. So you can get like iPhone exchange for that if you for your business needs. Then we have quite some sweet deals available on the mobility as well. So like you can get a very high end iPhone 13 when you are eligible for it. So I will recommend that you keep it. It's just $[MONEY_AMOUNT] on top of the [MONEY_AMOUNT] do. So it's not going to change. However, you're going to keep paying the same way as you are for the tablet. Okay? Okay. Wonderful. So is there any other question from your site? Nop. Perfect. Then that's it from my side today. I just need your authorization in the end to place the order on your behalf. This includes signing a letter of authorization. It only allows us to add the new discount to your account which is going to be $[MONEY_AMOUNT] per [DURATION] only for your [MONEY_AMOUNT] phone lines migrated to digital services and the new Internet of 100 by 100 megabits combined bill and to send out the [OCCUPATION] on [DATE] [DATE] between the time of [TIME] to [TIME] as discussed. May I have your approval? As long as I can cancel it any time I believe it's yes, charged. Yes. You will not be charged anything for cancellation. So is that a yes? Yes. Thank you so much. You have my number in case of any questions, any other curies, feel free to contact me at any time. We'll be sending you an email shortly which will be explaining you better in words with like. We provide all the instructions in an email how your first bill will look like and everything. So you will be having a better idea what kind of services you will have. And after the upgrade you will have a portal with [ORGANIZATION]. You can download the My [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] application. You can access all your features, access all your account from there in a better way. Okay, Wonderful. That's it from my side today. Is there anything else I can assist you with? Nope, that's it. Thank you so much for your time. Thank you for being the best part of [ORGANIZATION]. Enjoy the rest of your [DURATION]. Goodbye."
27,2173,US_TELECOM_100_AH_(26),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(26)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.9220592,0.922059201311023,2098.0,5797,5797,2.7631077216396567,312,14,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.544,424,217,79,0,128,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.62-00:12.74] Unknown: Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION].
[00:12.80-00:14.86] Unknown: How are you doing?
[00:14.89-00:16.55] Unknown: Good. Good to know.
[00:17.02-00:19.30] Unknown: Someone was having a word with one of my [OCCUPATION].
[00:19.36-00:20.63] Unknown: I'm the [OCCUPATION] [OCCUPATION].
[00:20.78-00:22.76] Unknown: Was that you? No.
[00:22.81-00:24.52] Unknown: One moment. Thank you.
[00:49.77-00:50.42] Unknown: Thank you for holding.
[00:50.44-00:51.49] Unknown: How can I help you?
[00:51.67-00:54.58] Unknown: Hi, this is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION] at [ORGANIZATION].
[00:54.64-00:55.60] Unknown: How do you do?
[00:55.77-00:57.48] Unknown: Good, good to know.
[00:57.59-01:06.08] Unknown: So you'having a wor with one of my [OCCUPATION] regarding the fiber upgradation and you wanted to know more about the toll free numbers or the hotlines, right?
[01:06.67-01:09.98] Unknown: No, my question is like I was explaining to him.
[01:10.00-01:17.78] Unknown: You all call me every [DURATION] but nobody can give me an answer on whether or not our basic phone system will work on your new upgrade.
[01:17.94-01:24.49] Unknown: Okay, if it is not going to work on your new upgrade, there is no reason for us to upgrade because we are not going to spend the money to get new phones.
[01:24.66-01:27.45] Unknown: Okay, what kind of phone systems are you having?
[01:27.50-01:29.47] Unknown: Can you tell me the make and model number?
[01:29.58-01:33.28] Unknown: [ORGANIZATION] small business system 1070.
[01:33.59-01:36.92] Unknown: 1070 please. Online for just a second.
[01:47.78-01:51.92] Unknown: Okay, so it's 1074 line opering system.
[01:52.11-01:55.84] Unknown: Yes. Okay. It definitely will be working on the fiber optics.
[01:55.89-01:59.48] Unknown: Since it is a phone system compatible with voice over ip.
[01:59.62-02:03.41] Unknown: That is the technology which is used in the fiber optic services.
[02:03.55-02:12.92] Unknown: It has the capacity to provide you with 20 business calling features which [ORGANIZATION] provides like call forwarding, blocking, disaster coy, everything like that.
[02:13.06-02:16.62] Unknown: How many phone lines are you running on that particular phone system?
[02:17.91-02:20.90] Unknown: It just like you read, it's only four phone lines.
[02:21.04-02:25.58] Unknown: Okay, so you have like four telephone lines for the business.
[02:25.64-02:29.81] Unknown: Different lines or just one number that is transferring to different numbers?
[02:30.99-02:33.50] Unknown: Right, we have four different numbers, four different numbers.
[02:33.54-02:40.57] Unknown: Okay. So basically what [ORGANIZATION] [OCCUPATION] will be doing is they will be installing a fiber optic mod I to business premises.
[02:40.70-02:48.59] Unknown: Then they will be routing the phone line, a phone box basically then to the modemill, the phone back box basically.
[02:48.75-02:54.79] Unknown: So a W will be connecting the modem to the phones and it will be running over Internet after that.
[02:54.89-03:02.53] Unknown: In which you're going to enjoy free local long distance calling on your phone lines along with 20 business calling features which is going to make your business look much more professional.
[03:02.58-03:06.94] Unknown: Like the call forward following blocking disaster recovery [PHONE_NUMBER] were calling everything like that.
[03:07.06-03:13.22] Unknown: You're going to have up to 800 extensions which are going to be inter transferable over the phones basically.
[03:13.28-03:15.57] Unknown: So it's all going to be well and settled.
[03:15.74-03:18.88] Unknown: And are you having an [ORGANIZATION] Internet at this moment?
[03:19.22-03:21.82] Unknown: No, we do not use [ORGANIZATION] for our Internet.
[03:21.96-03:26.53] Unknown: Okay, so basically the total cost, let me just calculate that here.
[03:26.62-03:29.72] Unknown: The exact cost online for just a second.
[03:34.57-03:43.88] Unknown: While the regular phone lines are built between [MONEY_AMOUNT] to $[MONEY_AMOUNT] per [DURATION] per line, the voice over IP lines are built at just $[MONEY_AMOUNT] per line.
[03:43.91-03:52.76] Unknown: So basically your total discounted bill for the Internet along with the four phone lines is going to be reduced down to $[MONEY_AMOUNT].
[03:52.90-04:03.21] Unknown: That will include a high speed Internet of 100 megabits downloading and the same uploading are symmetrical platform and all these features on your phone lines along with everything like.
[04:03.36-04:13.09] Unknown: But I need to ask to make sure that all your phone lines are eligible for migration, are you using any kind of like alarm system, credit card machine or a fax machine?
[04:13.62-04:16.85] Unknown: No. Any totalll free numbers?
[04:17.99-04:21.06] Unknown: No. Okay, then all your phone lines will be.
[04:21.20-04:22.87] Unknown: We do have a fax machine.
[04:23.02-04:28.12] Unknown: Fax machine. And is it a machine purchased after [DATE_INTERVAL] or before it?
[04:29.31-04:31.22] Unknown: After [DATE_INTERVAL]. Got it.
[04:31.24-04:38.08] Unknown: Right. Then your fch number and the phone lines will all be migratble to voice over IP on our fiber optic platform.
[04:38.11-04:39.69] Unknown: You don't have to worry about that.
[04:39.85-04:43.54] Unknown: And the fax number, is it included in the fourone line or is it a separate fifth number?
[04:43.57-04:44.87] Unknown: It's a separate line.
[04:45.04-04:52.81] Unknown: Okay then. So your total bill including the four phone lines and the fax line in total five lines.
[04:52.93-04:58.43] Unknown: The fax number of course it is going to hand unlimited outgoing and incoming taxes.
[04:58.48-05:02.48] Unknown: But you can also make phone calls from that number on that technology basically.
[05:02.62-05:10.01] Unknown: So it's going to be $[MONEY_AMOUNT] per 100 by 100 Internet and your five phone lines migrated from copper to our voice over IP.
[05:10.13-05:14.50] Unknown: Your lines are never going to go down because of the disaster recovery system.
[05:14.64-05:26.43] Unknown: In case anytime all your numbers are busy, even then you're going to get a call on any other number that you can add from on the portal, any other landline number or in the cell phone number you can activate simultaneous ringing.
[05:26.50-05:30.86] Unknown: Whenever your landline is ringing, you can have a home phone or cell phone ring as well.
[05:31.04-05:35.46] Unknown: You can transfer the calls to your cell phone in case no one answers at the landline.
[05:35.57-05:39.43] Unknown: Things like that that you can activate from the portal that is going to be provided to you.
[05:39.96-05:43.17] Unknown: It'only $[MONEY_AMOUNT] a line and I only have five lines.
[05:43.23-05:44.55] Unknown: Why is it $[MONEY_AMOUNT]?
[05:44.60-05:45.83] Unknown: Shouldn't it be [MONEY_AMOUNT]?
[05:46.00-05:51.69] Unknown: The $[MONEY_AMOUNT] will be for the Internet as well because the phone lines will be backed up through the Internet.
[05:51.81-05:55.43] Unknown: There's a requirement for a high speed Internet as well.
[05:55.60-05:59.56] Unknown: So the cost with the phone Lines is going to be lesser for the Internet as well.
[05:59.61-06:04.52] Unknown: That is just $[MONEY_AMOUNT] for Internet and then [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT] each phone line.
[06:04.71-06:05.56] Unknown: Okay,
[06:06.99-06:08.87] Unknown: and what about long distance?
[06:09.05-06:11.80] Unknown: You will have local and long distance calling.
[06:11.91-06:24.25] Unknown: You have, you can call unlimitedly free to all states of [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION], overall, the [NATIONALITY] [NATIONALITY], you can call anywhere totally free.
[06:24.82-06:38.92] Unknown: Exc acceptt that. Like, if you want to call like [NATIONALITY] countries or [LOCATION] [LOCATION] or [LOCATION], there's a different plan which is like each country has a different plan on our voice over ip, but that is a discounted rate from the corpper services as well.
[06:40.21-06:44.11] Unknown: Oay. So is there anything else you need to know about this?
[06:44.30-06:50.91] Unknown: Well, yeah. How are you connecting the router to these phones if they're just plugged into the basic phone line?
[06:51.06-07:03.08] Unknown: Okay. Basically the [OCCUPATION] will be like the same way that you have your phone lines connected right now, instead of being connected coming on copper, it will be a fiber optic connection to the Internet.
[07:03.14-07:08.24] Unknown: And then the Moderem will have six different ports for the phone lines.
[07:08.38-07:12.36] Unknown: So basically one by one they will be connecting the phone box.
[07:12.42-07:24.00] Unknown: If it is a main box that is being, you know, like that transfer the calls to each different phone set, then they will be connecting just the main phone box and then it will be on the voice over ip.
[07:24.11-07:26.29] Unknown: It's just the same way that you're using right now.
[07:26.39-07:30.48] Unknown: All that they will be doing is instead of the copper, it will be connected to the modem.
[07:30.81-07:32.55] Unknown: Right. That's my question.
[07:32.62-07:34.59] Unknown: How is it connected to the modem?
[07:34.78-07:44.43] Unknown: Are you running a wire from each phone like the when you hook up phone line to your like line?
[07:44.58-07:49.04] Unknown: Since we have four lines, there's two black cables that go into the wall.
[07:49.50-07:52.90] Unknown: One line host two phone lines.
[07:52.96-07:55.32] Unknown: The other line hosts the other two phone lines.
[07:55.43-07:58.63] Unknown: Okay, so there are S2 wires into the wall.
[07:58.77-08:03.08] Unknown: Okay. So instead of going into the V, they will be just going into the modem.
[08:03.15-08:05.26] Unknown: That's it. Right. You're still not answering my question.
[08:05.35-08:07.15] Unknown: How are they going into the modem?
[08:07.29-08:12.44] Unknown: Are they running the wire from one location through the wall to the modem?
[08:13.35-08:19.44] Unknown: No. So they're going to come out here and they'going to physically put another outlet in our wall for each phone.
[08:19.62-08:22.27] Unknown: They will not be putting any outlet.
[08:22.36-08:29.06] Unknown: If there is an outlet, like you want them to still be coming through the outlet and the modem to be placed somewhere else?
[08:32.52-08:35.63] Unknown: Yeah. Don think, I don't think you're understanding what I'm trying to explain.
[08:35.68-08:39.54] Unknown: I understand the modem and I understand the phone lines have to be hooked up to the modem.
[08:39.65-08:45.07] Unknown: Okay, but my question is, is how are you hooking up the phone to the modem?
[08:45.21-08:47.85] Unknown: Are you putting an outlet in the wall
[08:49.30-08:52.21] Unknown: or are you running lines in the ceiling?
[08:53.47-08:58.78] Unknown: No, we will be like connecting the outlet to the modem.
[08:58.83-09:03.80] Unknown: Then if you want the internal wiring performed, the [OCCUPATION] will be like
[09:05.02-09:12.44] Unknown: hooking the outlet to the modem and then the same way the phone lines are coming out at this time, they will be running the same way.
[09:12.58-09:16.52] Unknown: But the [OCCUPATION], when they come out, they will be able to answer that more accurately.
[09:16.62-09:21.57] Unknown: Because right now I'm not trained that much in the, you know, technical side.
[09:21.72-09:24.10] Unknown: The [OCCUPATION] will be working according to your needs.
[09:24.15-09:28.60] Unknown: Of course, if you want internal wiring performed, they will be performing the internal wiring.
[09:28.72-09:30.88] Unknown: Otherwise they will be just like.
[09:31.00-09:34.96] Unknown: If that is not required, they will be just hooking the telephone line to the moderel.
[09:35.02-09:39.00] Unknown: That's it. Right. Is there a charge for the internal wiring?
[09:39.15-09:39.86] Unknown: No,
[09:41.24-09:42.69] Unknown: no charges for that.
[09:42.88-09:48.75] Unknown: Can't you have a [OCCUPATION] call me to confirm this information before wasting their time coming out here and it's not going to work?
[09:48.93-09:50.62] Unknown: No, this is definitely going to work.
[09:50.67-09:59.48] Unknown: And of course whenever the [OCCUPATION] are coming out, they will be giving you a call and I will be explaining them this scenario once that is the order.
[09:59.54-10:03.84] Unknown: So they will be calling you in case they require any additional information for that.
[10:03.98-10:10.22] Unknown: So course the [OCCUPATION] will be like making sure that when they come out they bring the right equipment.
[10:10.31-10:16.26] Unknown: That is why I ask you like if you're using a toll free effectax and phone systems, stuff like that.
[10:16.39-10:19.45] Unknown: And I will be telling them that you need internal wiring performs.
[10:19.48-10:21.32] Unknown: So they will be definitely giving you a call.
[10:21.39-10:31.55] Unknown: Since whenever I write that there is internal wiring to be installed, they ask the customers what kind of vaultss they're having, is it break, is it wood and things like that?
[10:31.60-10:34.28] Unknown: Basically. So they will be giving you a call.
[10:34.31-10:34.97] Unknown: Okay,
[10:36.59-10:43.73] Unknown: yeah. I'm not 100% sold on it because I feel like there's going to be a cost because you're telling me you don't quite understand.
[10:44.78-10:47.62] Unknown: Basically the [OCCUPATION] process is totally free.
[10:47.64-10:53.12] Unknown: You don't have to worry about like anything for the [OCCUPATION] side.
[10:53.27-10:58.03] Agent: But there is a [MONEY_AMOUNT] [OCCUPATION] charge which we are compensating.
[10:58.18-11:03.74] Agent: Like the $[MONEY_AMOUNT] [OCCUPATION] charges will be charged in [PHONE_NUMBER] installments on your bill of 33.
[11:03.84-11:09.24] Agent: 33, 33. But after you pay your second bill, you will receive the [MONEY_AMOUNT] [MONEY_AMOUNT] credit from [ORGANIZATION].
[11:09.33-11:20.26] Agent: [ORGANIZATION] credit, which you can pay your [ORGANIZATION] bills with in case there is you like an extra charge, like extrauous work to be done.
[11:20.45-11:27.10] Agent: They will be like, you know, instead of [MONEY_AMOUNT], it's going to be raised to [MONEY_AMOUNT] maximum, which is our maximum [OCCUPATION] charge.
[11:27.26-11:30.47] Agent: And then we still compensate for that in the form of [ORGANIZATION] credit.
[11:30.53-11:36.17] Agent: So whenever you pay your bills after second [DURATION], you can deduct that cost from your bill.
[11:36.26-11:40.02] Agent: You will not be charged the [MONEY_AMOUNT] or [MONEY_AMOUNT] in that case.
[11:40.20-11:47.41] Agent: But in most cases we do not charge anything for the insternal wiring since it's just already wires are being installed already.
[11:47.46-11:50.23] Agent: They just have to hook up the modem to that particular line.
[11:50.35-11:51.66] Agent: It's coming the same way.
[11:51.72-11:53.78] Agent: It's just on fiber optics instead of copper.
[11:53.83-11:54.64] Agent: That's it.
[11:56.20-12:01.51] Agent: Oay. Well, you can send someone out and confirm that it can be done.
[12:01.57-12:11.87] Customer: I am not agreeing to the upgrade until someone comes out here and physically tells me how much it'going to be and if there'any cost to me in this switch over and if it will work.
[12:12.01-12:14.77] Customer: So at this point you can send someone out to give me an estimate.
[12:16.39-12:22.38] Agent: Sure. Well, basically the [OCCUPATION] are not trained to give you any estimates.
[12:22.85-12:28.61] Agent: They just know the technical work, how to do it and they do not ask for any kind of payments upfront.
[12:28.73-12:32.28] Agent: The payments, if any, are only done for the billing.
[12:32.45-12:34.87] Agent: And we will be letting you know if there.
[12:35.00-12:41.54] Customer: So then there can be a surprise later that it this cost a [MONEY_AMOUNT] [MONEY_AMOUNT] and no in advance?
[12:41.88-12:55.70] Agent: No. Basically the technical process, we do not charge anything for it upf front or just $[MONEY_AMOUNT] in the billings in case of a new install, which also be offset for you.
[12:55.85-12:59.14] Agent: There is nothing like more than $[MONEY_AMOUNT] a [OCCUPATION] charge.
[12:59.17-13:11.08] Agent: And the most extraneous cases where we have to put a fiber wire from one building to different building, in that case only, we only charge $[MONEY_AMOUNT] and that's the highest.
[13:11.18-13:13.14] Agent: You will not be surprised with anything.
[13:13.21-13:23.01] Agent: You will be let know about each and every cost in form of email and in form of call before the [OCCUPATION] come out.
[13:23.07-13:27.84] Agent: So that you are aware that this is going to be the system, this is going to be the cost.
[13:27.94-13:32.68] Agent: After the upgrade, this is going to be the first bill, how it looks like everything.
[13:32.82-13:35.50] Agent: So before the [OCCUPATION] come out, you will be aware of everything.
[13:35.57-13:48.17] Agent: Once we process the order, if, in case there is a need for the [OCCUPATION] visit to check what kind of system they will require, they will be coming [DURATION] [DURATION] [DURATION] prior to see the location and then they will come again to install.
[13:48.30-13:49.97] Agent: That is how [ORGANIZATION] [ORGANIZATION] does the work.
[13:50.02-13:58.58] Customer: Okay, so then you can send someone to give me an estimate or to make sure that it can be installed before I agreeing to it.
[13:58.72-14:02.64] Agent: Yes, but you will have, I will have to place an order for it.
[14:03.54-14:14.93] Agent: Like I cannot send any [OCCUPATION] just to see the system that you have because I have asked you the system and I will tell the [OCCUPATION] that the internal wiring will be performed.
[14:15.07-14:20.94] Agent: But I cannot send a [OCCUPATION] especially before placing the order that this is the system, go have a look at it.
[14:21.13-14:31.17] Agent: They will not be giving you any estimate, of course, but once we place the order, if the [ORGANIZATION] [ORGANIZATION] finds that this is something that of a different scenario, they need to have a look at it.
[14:31.27-14:40.39] Agent: They send someone, just one person to take a look at it and see if there is possible or not and what kind of equipment they will need if we need to process it.
[14:40.55-14:42.65] Agent: In case of. You're in a building, right?
[14:42.68-14:44.21] Agent: It's a suite in a building.
[14:44.36-14:51.39] Agent: Correct. So basically the suites in buildings are all having like a fiber box in each floor.
[14:51.53-14:59.29] Agent: All the [OCCUPATION] need to do in case of a fiber upgrade is just bring a fiber wire till from the fiber box till the SW and then install a modn.
[14:59.40-15:01.17] Agent: It's a very basic process.
[15:01.28-15:12.09] Agent: And after that you'know, you know like if you have a technical thing inside your business premises, most of the time in the copper wires, the lines are being run inside the wall from one place to another.
[15:12.20-15:19.62] Agent: If there's a socket for in which you put the like phone line in, it's a socket, right?
[15:20.08-15:31.48] Agent: Correct. Okay. Then from where the socket begins, they install the fiber modem and then they like hook up a line to each of the socket.
[15:31.63-15:32.74] Agent: That's the way it works.
[15:32.79-15:40.96] Agent: Basically. It doesn't require even to you like go inside the walls for the [OCCUPATION], they just start in the beginning of the socket.
[15:41.07-15:45.02] Agent: They just place the connection, the extension there.
[15:45.16-15:48.09] Agent: And the rest of everything works the same way.
[15:48.95-15:54.14] Agent: The most of the work is basically the outside work where they have to bring the fiber wire t the suite.
[15:54.30-15:58.91] Agent: That's the most time consuming task inside the business premises.
[15:58.97-16:01.88] Agent: It only takes like [MONEY_AMOUNT] [DURATION] to [DURATION] [DURATION] maximum.
[16:01.99-16:06.04] Agent: And the downtime for each line is [MONEY_AMOUNT] [DURATION] per line maximum.
[16:06.21-16:08.48] Agent: And none of the lines are down at the same time.
[16:08.54-16:18.45] Agent: Even so what I would suggest is if we go forward with the order, if you see that it is not possible, our [OCCUPATION] will let you know and there's no cost for it.
[16:18.47-16:21.37] Agent: Of course, if it is not you like upgradable.
[16:21.43-16:28.63] Customer: If they see, come and see that it's not possible, they will not charge you Anything for that on your bill or even for upront?
[16:28.74-16:31.51] Agent: Of course, even. Just in case.
[16:31.58-16:34.72] Agent: If we do the Upgrade, there's a $[MONEY_AMOUNT] tax charge
[16:36.29-16:37.74] Agent: which we are going to compensate for.
[16:37.76-16:38.60] Agent: You okay?
[16:40.58-16:42.13] Customer: Yeah. I'm still not conit.
[16:42.27-16:44.19] Customer: Then why would even need my permission?
[16:44.26-16:45.93] Customer: Why wouldn't y all just come do it in the building?
[16:45.98-16:48.98] Agent: Regardless, we have done it in the building.
[16:49.08-16:52.37] Agent: We need you to agree to provide you with the voice over ip.
[16:52.43-16:54.55] Agent: You will be converted from copper to fiber.
[16:54.68-16:59.44] Agent: We cannot convert you without you agreeing to it first since you are our customer.
[16:59.62-17:03.64] Agent: This is for the business listed as [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME].
[17:03.74-17:06.79] Agent: [PERSON_NAME] [PERSON_NAME]. Right. Who is this for?
[17:07.68-17:10.93] Customer: I have the business name [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME].
[17:10.99-17:13.61] Customer: [PERSON_NAME] Nop. That's not me.
[17:13.72-17:18.65] Customer: Okay. I have another name as well, which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[17:18.83-17:26.18] Customer: Yeah's. Oh, okay. And the location is [LOCATION] [LOCATION] [LOCATION].
[17:26.22-17:28.66] Customer: Right. And the [LOCATION] [LOCATION]?
[17:28.70-17:32.37] Customer: [LOCATION]. No. What is the [LOCATION] [LOCATION]?
[17:33.11-17:34.18] Agent: Well, you had our name.
[17:34.27-17:36.12] Customer: How is it you don't have my [LOCATION] [LOCATION]?
[17:36.70-17:40.14] Customer: I cannot see any [LOCATION] [LOCATION] over here.
[17:40.27-17:44.01] Customer: I had the [LOCATION] for the different business name that I had.
[17:45.55-17:47.24] Agent: Let me check here once again.
[17:59.61-18:02.42] Agent: Okay. The [LOCATION] [LOCATION] is [LOCATION] [LOCATION] [LOCATION].
[18:02.77-18:04.83] Customer: Yes. Okay, got it.
[18:05.29-18:07.75] Customer: Okay. I was in the wrong account previously.
[18:07.80-18:12.62] Agent: Sorry. Okay, so may I know who I'm having the pleasure speaking with today?
[18:13.08-18:18.21] Customer: [PERSON_NAME]. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]?
[18:18.71-18:24.54] Agent: Correct. Okay, and can you please tell me the full form of it?
[18:25.99-18:27.38] Customer: I'm sorry, the what?
[18:28.52-18:30.38] Customer: This is an abbreviation, right?
[18:32.60-18:35.95] Agent: [PERSON_NAME] Are you asking if that's my name is abbreviated?
[18:36.12-18:39.79] Customer: Yes. No, it's just [PERSON_NAME] [PERSON_NAME].
[18:39.82-18:44.95] Agent: Okay, so is this the best contact number for the [OCCUPATION] to reach you at?
[18:45.45-18:52.47] Agent: Yes. Okay, perfect. And let me make sure that we have all the lines online for just a second.
[19:00.86-19:11.48] Agent: Perfect. So I have it as the [ORGANIZATION] Small Business [PHONE_NUMBER] as your phone system, which is migratable to voice over IP.
[19:11.83-19:20.01] Agent: Basically you will be able to enjoy the calling features and everything on this line due to this phone system being the voice over IP phones.
[19:20.51-19:25.27] Agent: And can I have the best email address so that I can send you this information writing right now?
[19:25.35-19:27.57] Agent: And later for the upgrade
[19:29.38-19:30.32] Customer: you can send it to me.
[19:30.35-19:36.16] Customer: But I'm still not agreeing to anything until somebody comes to make sure that it can be upgraded, ma'am.
[19:37.46-19:46.16] Agent: Plain and simple. Before placing any order, we cannot send any [OCCUPATION] to just take a look at it to make sure that it's upgradable.
[19:47.35-19:51.81] Agent: If you place an order and they see that it's not upgradable, they will just not do it.
[19:52.35-19:57.22] Agent: But we don't send anybody out just to make sure that it is upgradable or not.
[19:57.31-20:01.20] Agent: Because most of your building has already been upgraded.
[20:03.65-20:08.23] Agent: The phone system and everything will not pose any kind of problems that I can show you.
[20:08.42-20:13.15] Agent: But in just to make sure that you are satisfied with the services that we provide.
[20:13.54-20:20.93] Agent: If you are not satisfied when the [OCCUPATION] come and visit, you can send them away at any time, not get the upgrades.
[20:21.07-20:22.38] Agent: You're not being charged for that.
[20:22.41-20:23.12] Customer: Okay,
[20:25.26-20:25.99] Customer: I can see that.
[20:26.02-20:27.25] Customer: Can canc at any time.
[20:27.40-20:37.07] Agent: Of course, the other numbers I see here are [PHONE_NUMBER] and [PHONE_NUMBER].
[20:37.11-20:38.61] Customer: Are those all your numbers?
[20:40.03-20:42.87] Customer: I don't have them by memory, but we have five lines.
[20:43.05-20:46.36] Agent: Okay, that must be right.
[20:46.51-20:55.48] Agent: If there's anything missing in them, would you be able to tell me right now or should we just send them the numbers to your email?
[20:56.98-20:58.79] Customer: Yeah, you can just send the numbers to my email.
[20:58.83-21:04.37] Agent: We also have a credit card terminal that uses the phone line.
[21:04.90-21:06.00] Agent: That uses the phone line.
[21:06.03-21:11.39] Agent: Okay. And the credit card terminal, did you purchase it recently or is it an older one?
[21:11.57-21:15.01] Customer: It's older. Okay, and which line is it attached to?
[21:15.98-21:19.60] Agent: I'm sorry? Which phone number is it attached to?
[21:19.71-21:22.84] Customer: It goes through our fax line, through the F line.
[21:22.91-21:25.30] Agent: Okay. And do you remember the fax line?
[21:27.12-21:28.82] Customer: It's [PHONE_NUMBER]
[21:31.39-21:33.83] Agent: Got it. Right. Okay.
[21:33.85-21:37.85] Agent: It's the fact line and the credit card line is the same line.
[21:37.96-21:50.43] Agent: I will be letting the [OCCUPATION] know if that is not migratable because of the credit card terminal, they will make sure that they leave it on copper so that you are always running your credit card machine and you don't lo any business.
[21:50.45-21:51.13] Agent: Okay,
[21:52.88-21:56.22] Agent: so then I'm still going to have to pay $[MONEY_AMOUNT] for the.
[21:56.68-22:04.57] Agent: No, your phone bill for the back line will be $[MONEY_AMOUNT] instead of the [MONEY_AMOUNT] do.
[22:04.68-22:15.55] Agent: Because when we bundle the phone and Internet services together, we are still able to provide you with a discount, which is our all for less bundle when you are having more than one product with [ORGANIZATION].
[22:15.85-22:20.88] Agent: But if you keep just PH lines with us or just Internet with us, it's a different pricing.
[22:20.96-22:25.79] Agent: Like the copper phone lines are maintained between [MONEY_AMOUNT] to $[MONEY_AMOUNT] per [DURATION] per line.
[22:26.53-22:28.70] Agent: If you just keep phone lines with us.
[22:29.24-22:29.98] Agent: So
[22:31.88-22:50.40] Agent: in case none of your lines are even migratable to the voice over ip, which is not the case here, still you will be able to get discounts if you install any Internet with [ORGANIZATION] or get any other service with [ORGANIZATION] like the TV for right now we are going to process all the phone lines to be migrated.
[22:50.57-22:57.07] Agent: The [OCCUPATION] will be seeing that if your credit card terminal will support the voice over IP then they will be migrating that as well.
[22:57.12-22:59.96] Agent: Otherwise they will leave that line alone just the way it is.
[23:00.01-23:01.97] Agent: So that you don't lose business on it.
[23:02.15-23:05.12] Agent: Is your credit card machine like.
[23:05.22-23:07.22] Agent: Does it work through WI Fi as well?
[23:07.57-23:12.33] Customer: No. Okay then perfect then I have got all I need here.
[23:12.74-23:16.40] Agent: So would you like me to place the order for now?
[23:17.42-23:20.72] Customer: Yeah, as long as I can cancel at any time without being charged.
[23:20.87-23:32.41] Agent: Of course. Even when the [OCCUPATION] are at your location and even when they have done the work and if you don't like it, you can just tell them to redo it the way you were using earlier, they will be happy to do it.
[23:32.50-23:34.76] Agent: They will not ask any other question from you.
[23:34.91-23:36.92] Agent: And before, during or after installation.
[23:36.99-23:39.58] Agent: We are not binding you into any kind of contract here.
[23:39.60-23:40.60] Agent: It'just [DURATION] to [DURATION].
[23:40.63-23:46.06] Agent: If you don't like this service, you can just cancel at any time without having any kind of early termination fees.
[23:46.21-23:48.20] Customer: I'm going to provide you with my number.
[23:48.37-23:53.76] Agent: You can always call me back and cancel the order, change the date or change the order at any time.
[23:53.81-23:55.04] Agent: Tell me when you're ready.
[23:55.78-23:57.57] Customer: Well, I just renewed this contract.
[23:57.63-24:02.23] Customer: So if you're telling me it's [DURATION] to [DURATION], I just renewed this contract for [DURATION] [DURATION].
[24:03.06-24:07.03] Customer: Well it is not going to be the contract land for [DURATION] [DURATION] anymore.
[24:07.10-24:09.19] Customer: It's going to be shifted to [DURATION] to [DURATION].
[24:10.12-24:15.88] Customer: Okay. And then does this price go up because we're not in a contract every [DURATION]?
[24:16.06-24:24.36] Agent: No. This price will be locked in for [DURATION] [DURATION] and after that if there's anything, any other package available, we will be letting you know.
[24:24.42-24:27.78] Agent: Otherwise your price will, you know, like not fluctuate on you.
[24:28.76-24:39.82] Agent: Okay. And if [ORGANIZATION] [ORGANIZATION] ever changes the prices on our voice over IP product, we call the customer all let them know in an email before doing anything.
[24:39.95-24:44.89] Agent: And which is not like this price that we are providing you is locked in for [DURATION] [DURATION] errors.
[24:46.36-24:52.97] Agent: Oay, perfect. So can I have the best email address so that we can reach you?
[24:54.71-25:00.93] Customer: It's [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[25:07.41-25:21.70] Customer: okay, I have it as [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS], [EMAIL_ADDRESS] Correct.
[25:21.84-25:25.67] Agent: Got it. And [PERSON_NAME] can I have the.
[25:27.02-25:28.62] Agent: Okay, I've got it here.
[25:28.78-25:33.81] Agent: So I'm just setting up a [OCCUPATION] passcode here which is going to be the last four digits of your main phone line.
[25:33.90-25:37.44] Agent: [PHONE_NUMBER]. That will be for the [OCCUPATION].
[25:37.59-25:41.81] Agent: They will ask you for the four digit passport when they come out on the date of installation.
[25:42.14-25:45.65] Agent: They will ask just to make sure that they're speaking with the right person and at the right location.
[25:45.70-25:46.40] Customer: Okay,
[25:47.66-25:48.53] Customer: Perfect.
[25:50.07-25:56.32] Agent: Okay, so the [ORGANIZATION] [ORGANIZATION] is available in your business premises from [DATE] [DATE] till [DATE] [DATE].
[25:56.49-26:00.67] Agent: Do check your calendar and let me know what would be the best [DURATION] for you to see the [OCCUPATION]
[26:02.06-26:03.23] Agent: any of those [DURATION].
[26:03.82-26:07.30] Agent: Okay, so I'm going to schedule it for [DATE], [DATE] [DATE].
[26:07.36-26:11.57] Agent: I have time fl available in the morning [TIME] to [TIME] and in the evening [TIME] to [TIME].
[26:11.59-26:12.88] Agent: Which one would you prefer?
[26:13.17-26:15.32] Customer: [TIME] to [TIME]. [TIME] to [TIME].
[26:15.37-26:20.84] Agent: Got it. So before we proceed further, I would just like to make you aware of for quality and training purposes, this call maybe monitored.
[26:20.89-26:25.05] Agent: And under the federal privacy law is your right and my duty to protect your confirion.
[26:25.19-26:33.56] Agent: So this is for [ORGANIZATION] [ORGANIZATION] by [MEDICAL_PROCESS], located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], [LOCATION] zip code [LOCATION].
[26:33.61-26:39.16] Agent: Right. Perfect. And I'm having pleasure of speaking with [PERSON_NAME] today at [ORGANIZATION].
[26:39.21-26:40.99] Agent: What is your position at this business?
[26:41.62-26:44.13] Agent: [OCCUPATION] [OCCUPATION]. [OCCUPATION] [OCCUPATION] it.
[26:44.30-26:47.19] Agent: So let me give you a quick recap here.
[26:48.41-26:51.58] Agent: Process will be taking about [DURATION] [DURATION] maximum.
[26:51.69-26:54.67] Agent: Most of the work will be done outside your business premises.
[26:54.82-27:02.81] Agent: The [OCCUPATION] will be coming in, placing a fiber modem in your business premises and then running your phone line through the modem, making them work on voice over IP.
[27:02.99-27:14.51] Agent: You will be paying just one combined bill of $[MONEY_AMOUNT] for your five more lines along with the high speed Internet of 100 megabits downloading and 100 uploading our symmetrical platform.
[27:14.68-27:18.59] Agent: The passcode for [OCCUPATION] will be [PASSWORD] [PASSWORD].
[27:18.88-27:23.80] Agent: Please write down my callback number in case of any questions before, during or after installation.
[27:23.86-27:25.33] Agent: You can always reach me.
[27:25.44-27:27.34] Agent: I will be very happy to assist you.
[27:27.49-27:29.25] Agent: My name is [PERSON_NAME] [PERSON_NAME].
[27:29.39-27:30.87] Agent: Tell me when you are ready.
[27:32.40-27:41.71] Customer: Okay, it is [PHONE_NUMBER].
[27:42.26-27:46.34] Customer: Extension number [PHONE_NUMBER]. I'm going to repeat it.
[27:46.48-27:52.51] Customer: [PHONE_NUMBER]. [PHONE_NUMBER]. Extension number [PHONE_NUMBER].
[27:52.66-27:57.34] Customer: [PERSON_NAME] [PERSON_NAME]. And then what about the deal that we have now?
[27:57.38-28:00.28] Customer: We have a tablet included in those five lines.
[28:01.02-28:02.39] Customer: What happens to that?
[28:02.86-28:04.95] Customer: Like the. Which number is that?
[28:04.98-28:07.29] Customer: Can you tell me the number for it.
[28:07.49-28:10.51] Agent: I don't know the phone number to the tablet, but it's all included
[28:12.40-28:18.28] Agent: the tablet services. The charges for the tablet that you're paying are going to remain the same way.
[28:18.46-28:23.55] Customer: But the phone line, like is it coming on a landline or it's a separate tablet?
[28:24.20-28:28.42] Customer: It's a cell, but it's a cell number for the tablet.
[28:29.05-28:35.57] Agent: Okay, that's not gonna change here because it's a combination deal that we got.
[28:35.68-28:41.11] Customer: I just don't want to be paying any extra for the data that we use now.
[28:41.53-28:46.42] Agent: Okay. I will be making sure that we include that in this deal.
[28:46.85-28:54.09] Agent: The price for the tablet is going to be like, have you paid off the tablet's own price or are you still paying it?
[28:54.27-28:56.08] Customer: Still paying it. Still paying it.
[28:56.14-29:05.03] Agent: Okay, so the cost for the line will be $[MONEY_AMOUNT], but you will be paying the same amount that you're paying for the tablet itself at this time in the same bill.
[29:05.07-29:07.81] Customer: Okay. No, I don't understand.
[29:07.86-29:12.01] Customer: Now. Now you're saying I have to pay $[MONEY_AMOUNT] like it's a landline,
[29:14.35-29:15.20] Customer: basically.
[29:16.62-29:21.16] Agent: Are you using the number for both landline and the tablet or just the tablet?
[29:22.74-29:28.03] Customer: The tablet works like a cell phone and then you pay monthly for the data that you use.
[29:28.57-29:31.57] Customer: Okay, and is it the same bill or is in a separate bill?
[29:31.63-29:33.01] Customer: It's on the same bill.
[29:33.12-29:33.94] Customer: It's on the same bill.
[29:33.97-29:36.66] Agent: Then it's going to be'not part of our five lines.
[29:37.20-29:42.46] Agent: But we had to get it in order to get a better deal for the monthly rate.
[29:42.77-29:47.06] Agent: Okay, well, it'snn it's not going to be affected here.
[29:47.13-29:48.25] Agent: It's going to remain the same.
[29:48.31-29:49.22] Agent: The fine lines will.
[29:49.29-29:52.46] Agent: The five lines will be separate from that.
[29:52.83-29:56.27] Agent: It's not included in the five lines that I have provided you here.
[29:56.31-29:59.51] Customer: Like the numbers that I've told you, or is it include.
[29:59.57-30:01.33] Agent: But it's included in our bill.
[30:01.90-30:14.38] Agent: Okay, It. You can cancel it if you want because back then it would have been included in your bill so that you can get a package deal in which you have more than one product and get a discounted deal.
[30:14.52-30:20.29] Agent: But right now you're getting an allful S bundle already, which is the most discounted deal by [ORGANIZATION].
[30:20.41-30:23.43] Agent: So if you want to cancel the tablet services, you can cancel them.
[30:23.48-30:31.38] Agent: Otherwise, the tablet services will be included in this bill and the same bill that you're paying for that will be added up in the amount [MONEY_AMOUNT].
[30:33.05-30:43.14] Customer: Okay. Yeah. I feel like we're still not getting a better deal because I have A feeling it's going to end end up being more because we're not in that same bundle.
[30:43.61-30:47.23] Agent: No, the bundle that we are providing you right now, the bundles with mobility.
[30:47.32-30:58.66] Agent: The problem is that it is not, it's a fluctuating price first of all with the mobility and secondly like if you add auto pay services only then it gets discounted $[MONEY_AMOUNT].
[30:58.80-31:10.78] Agent: But in the Allful S bundle that we're running right now, bundled or unbundled, we provide the best deal which is up to 40% discounts from the corporer services that you're paying.
[31:10.82-31:16.07] Agent: But in this case we will be discounting your bills about like 70% here.
[31:16.22-31:20.92] Agent: Right now I believe you're paying more than [MONEY_AMOUNT] do to $[MONEY_AMOUNT] just for the phone lines.
[31:20.97-31:21.56] Customer: Right.
[31:23.06-31:26.73] Agent: So basically it's going to be reduced down halfway or more than that.
[31:26.78-31:28.30] Agent: It's going to be $[MONEY_AMOUNT].
[31:28.38-31:34.23] Agent: And the taxes that you're paying at this time on copper are between like 20 to 25%.
[31:34.58-31:37.02] Agent: But the taxes on fiber optics are much lesser.
[31:37.06-31:43.98] Agent: It's just between [MONEY_AMOUNT] to 9% taxes because fiber optics is being regulated by at [ORGANIZATION] itself, not by the government.
[31:44.04-31:46.04] Agent: So you don't pay the regulatory free.
[31:46.65-31:50.47] Agent: So it's like a much discounts on that as well.
[31:50.54-31:56.12] Agent: So no taxes on top of the 9% taxes maximum.
[31:56.62-32:00.99] Agent: Okay. So rest assured we are providing you the best deals available at this time.
[32:01.10-32:13.20] Agent: If you cancel the tablet services, your bills will not be affected here because you're already having the, you're going to have the offer less bundle and the tablet, the mobility bundles are nothing compared to this one.
[32:13.40-32:14.21] Customer: Okay.
[32:15.84-32:18.56] Customer: Yeah, but I don't think we can cancel because we still owe on it.
[32:18.58-32:20.29] Customer: We'd have to pay the tablet all.
[32:20.48-32:22.26] Agent: And how much are you paying for that?
[32:22.84-32:26.08] Customer: I think it's $[MONEY_AMOUNT] [DURATION] [DURATION] on top of the Internet.
[32:26.26-32:35.04] Agent: Okay, well I will then suggest you that you keep the same service.
[32:35.22-32:38.13] Agent: Are you using it or you're not even using it?
[32:38.69-32:39.85] Customer: No, we're using it.
[32:39.95-32:41.89] Agent: You're using it. Then keep the same service.
[32:41.93-32:43.18] Agent: Keep the tablet services.
[32:43.32-32:45.95] Agent: Do not cancel it if you're still paying for it.
[32:45.98-32:50.78] Agent: And once it gets paid off halfway you can you qualify for next up as well.
[32:50.89-32:55.20] Agent: So you can get like iPhone exchange for that if you for your business needs.
[32:55.25-32:59.16] Agent: Then we have quite some sweet deals available on the mobility as well.
[32:59.29-33:05.88] Agent: So like you can get a very high end iPhone 13 when you are eligible for it.
[33:06.55-33:08.34] Agent: So I will recommend that you keep it.
[33:08.36-33:10.51] Agent: It's just $[MONEY_AMOUNT] on top of the [MONEY_AMOUNT] do.
[33:10.59-33:12.53] Agent: So it's not going to change.
[33:12.62-33:16.48] Agent: However, you're going to keep paying the same way as you are for the tablet.
[33:16.51-33:25.37] Agent: Okay? Okay. Wonderful. So is there any other question from your site?
[33:26.18-33:29.55] Customer: Nop. Perfect. Then that's it from my side today.
[33:29.69-33:33.46] Agent: I just need your authorization in the end to place the order on your behalf.
[33:33.55-33:35.82] Agent: This includes signing a letter of authorization.
[33:35.96-33:54.82] Agent: It only allows us to add the new discount to your account which is going to be $[MONEY_AMOUNT] per [DURATION] only for your [MONEY_AMOUNT] phone lines migrated to digital services and the new Internet of 100 by 100 megabits combined bill and to send out the [OCCUPATION] on [DATE] [DATE] between the time of [TIME] to [TIME] as discussed.
[33:54.96-33:56.43] Agent: May I have your approval?
[33:56.86-34:01.89] Customer: As long as I can cancel it any time I believe it's yes, charged.
[34:02.07-34:05.05] Agent: Yes. You will not be charged anything for cancellation.
[34:05.19-34:06.36] Agent: So is that a yes?
[34:07.07-34:08.93] Customer: Yes. Thank you so much.
[34:09.51-34:14.92] Customer: You have my number in case of any questions, any other curies, feel free to contact me at any time.
[34:15.03-34:20.96] Agent: We'll be sending you an email shortly which will be explaining you better in words with like.
[34:21.03-34:25.64] Agent: We provide all the instructions in an email how your first bill will look like and everything.
[34:25.79-34:29.99] Agent: So you will be having a better idea what kind of services you will have.
[34:30.14-34:33.49] Agent: And after the upgrade you will have a portal with [ORGANIZATION].
[34:33.59-34:36.06] Agent: You can download the My [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] application.
[34:36.24-34:42.09] Agent: You can access all your features, access all your account from there in a better way.
[34:42.15-34:42.88] Agent: Okay,
[34:44.49-34:47.02] Agent: Wonderful. That's it from my side today.
[34:47.16-34:49.33] Agent: Is there anything else I can assist you with?
[34:49.51-34:51.90] Customer: Nope, that's it. Thank you so much for your time.
[34:51.96-34:53.61] Agent: Thank you for being the best part of [ORGANIZATION].
[34:53.63-34:54.75] Agent: Enjoy the rest of your [DURATION].
[34:54.82-34:55.09] Agent: Goodbye.","Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? Good. Good to know. Someone was having a word with one of my [OCCUPATION]. I'm the [OCCUPATION] [OCCUPATION]. Was that you? No. One moment. Thank you. Thank you for holding. How can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION] at [ORGANIZATION]. How do you do? Good, good to know. So you'having a wor with one of my [OCCUPATION] regarding the fiber upgradation and you wanted to kno","Hi, this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? Good. Good to know. Someone was having a word with one of my [OCCUPATION]. I'm the [OCCUPATION] [OCCUPATION]. Was that you? No. One moment. Thank you. Thank you for holding. How can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION] at [ORGANIZATION]. How do you do? Good, good to know. So you'having a wor with one of my [OCCUPATION] regarding the fiber upgradation and you wanted to know more about the toll free numbers or the hotlines, right? No, my question is like I was explaining to him. You all call me every [DURATION] but nobody can give me an answer on whether or not our basic phone system will work on your new upgrade. Okay, if it is not going to work on your new upgrade, there is no reason for us to upgrade because we are not going to spend the money to get new phones. Okay, what kind of phone systems are you having? Can you tell me the make and model number? [ORGANIZATION] small business system 1070. 1070 please. Online for just a second. Okay, so it's 1074 line opering system. Yes. Okay. It definitely will be working on the fiber optics. Since it is a phone system compatible with voice over ip. That is the technology which is used in the fiber optic services. It has the capacity to provide you with 20 business calling features which [ORGANIZATION] provides like call forwarding, blocking, disaster coy, everything like that. How many phone lines are you running on that particular phone system? It just like you read, it's only four phone lines. Okay, so you have like four telephone lines for the business. Different lines or just one number that is transferring to different numbers? Right, we have four different numbers, four different numbers. Okay. So basically what [ORGANIZATION] [OCCUPATION] will be doing is they will be installing a fiber optic mod I to business premises. Then they will be routing the phone line, a phone box basically then to the modemill, the phone back box basically. So a W will be connecting the modem to the phones and it will be running over Internet after that. In which you're going to enjoy free local long distance calling on your phone lines along with 20 business calling features which is going to make your business look much more professional. Like the call forward following blocking disaster recovery [PHONE_NUMBER] were calling everything like that. You're going to have up to 800 extensions which are going to be inter transferable over the phones basically. So it's all going to be well and settled. And are you having an [ORGANIZATION] Internet at this moment? No, we do not use [ORGANIZATION] for our Internet. Okay, so basically the total cost, let me just calculate that here. The exact cost online for just a second. While the regular phone lines are built between [MONEY_AMOUNT] to $[MONEY_AMOUNT] per [DURATION] per line, the voice over IP lines are built at just $[MONEY_AMOUNT] per line. So basically your total discounted bill for the Internet along with the four phone lines is going to be reduced down to $[MONEY_AMOUNT]. That will include a high speed Internet of 100 megabits downloading and the same uploading are symmetrical platform and all these features on your phone lines along with everything like. But I need to ask to make sure that all your phone lines are eligible for migration, are you using any kind of like alarm system, credit card machine or a fax machine? No. Any totalll free numbers? No. Okay, then all your phone lines will be. We do have a fax machine. Fax machine. And is it a machine purchased after [DATE_INTERVAL] or before it? After [DATE_INTERVAL]. Got it. Right. Then your fch number and the phone lines will all be migratble to voice over IP on our fiber optic platform. You don't have to worry about that. And the fax number, is it included in the fourone line or is it a separate fifth number? It's a separate line. Okay then. So your total bill including the four phone lines and the fax line in total five lines. The fax number of course it is going to hand unlimited outgoing and incoming taxes. But you can also make phone calls from that number on that technology basically. So it's going to be $[MONEY_AMOUNT] per 100 by 100 Internet and your five phone lines migrated from copper to our voice over IP. Your lines are never going to go down because of the disaster recovery system. In case anytime all your numbers are busy, even then you're going to get a call on any other number that you can add from on the portal, any other landline number or in the cell phone number you can activate simultaneous ringing. Whenever your landline is ringing, you can have a home phone or cell phone ring as well. You can transfer the calls to your cell phone in case no one answers at the landline. Things like that that you can activate from the portal that is going to be provided to you. It'only $[MONEY_AMOUNT] a line and I only have five lines. Why is it $[MONEY_AMOUNT]? Shouldn't it be [MONEY_AMOUNT]? The $[MONEY_AMOUNT] will be for the Internet as well because the phone lines will be backed up through the Internet. There's a requirement for a high speed Internet as well. So the cost with the phone Lines is going to be lesser for the Internet as well. That is just $[MONEY_AMOUNT] for Internet and then [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT] each phone line. Okay, and what about long distance? You will have local and long distance calling. You have, you can call unlimitedly free to all states of [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION], overall, the [NATIONALITY] [NATIONALITY], you can call anywhere totally free. Exc acceptt that. Like, if you want to call like [NATIONALITY] countries or [LOCATION] [LOCATION] or [LOCATION], there's a different plan which is like each country has a different plan on our voice over ip, but that is a discounted rate from the corpper services as well. Oay. So is there anything else you need to know about this? Well, yeah. How are you connecting the router to these phones if they're just plugged into the basic phone line? Okay. Basically the [OCCUPATION] will be like the same way that you have your phone lines connected right now, instead of being connected coming on copper, it will be a fiber optic connection to the Internet. And then the Moderem will have six different ports for the phone lines. So basically one by one they will be connecting the phone box. If it is a main box that is being, you know, like that transfer the calls to each different phone set, then they will be connecting just the main phone box and then it will be on the voice over ip. It's just the same way that you're using right now. All that they will be doing is instead of the copper, it will be connected to the modem. Right. That's my question. How is it connected to the modem? Are you running a wire from each phone like the when you hook up phone line to your like line? Since we have four lines, there's two black cables that go into the wall. One line host two phone lines. The other line hosts the other two phone lines. Okay, so there are S2 wires into the wall. Okay. So instead of going into the V, they will be just going into the modem. That's it. Right. You're still not answering my question. How are they going into the modem? Are they running the wire from one location through the wall to the modem? No. So they're going to come out here and they'going to physically put another outlet in our wall for each phone. They will not be putting any outlet. If there is an outlet, like you want them to still be coming through the outlet and the modem to be placed somewhere else? Yeah. Don think, I don't think you're understanding what I'm trying to explain. I understand the modem and I understand the phone lines have to be hooked up to the modem. Okay, but my question is, is how are you hooking up the phone to the modem? Are you putting an outlet in the wall or are you running lines in the ceiling? No, we will be like connecting the outlet to the modem. Then if you want the internal wiring performed, the [OCCUPATION] will be like hooking the outlet to the modem and then the same way the phone lines are coming out at this time, they will be running the same way. But the [OCCUPATION], when they come out, they will be able to answer that more accurately. Because right now I'm not trained that much in the, you know, technical side. The [OCCUPATION] will be working according to your needs. Of course, if you want internal wiring performed, they will be performing the internal wiring. Otherwise they will be just like. If that is not required, they will be just hooking the telephone line to the moderel. That's it. Right. Is there a charge for the internal wiring? No, no charges for that. Can't you have a [OCCUPATION] call me to confirm this information before wasting their time coming out here and it's not going to work? No, this is definitely going to work. And of course whenever the [OCCUPATION] are coming out, they will be giving you a call and I will be explaining them this scenario once that is the order. So they will be calling you in case they require any additional information for that. So course the [OCCUPATION] will be like making sure that when they come out they bring the right equipment. That is why I ask you like if you're using a toll free effectax and phone systems, stuff like that. And I will be telling them that you need internal wiring performs. So they will be definitely giving you a call. Since whenever I write that there is internal wiring to be installed, they ask the customers what kind of vaultss they're having, is it break, is it wood and things like that? Basically. So they will be giving you a call. Okay, yeah. I'm not 100% sold on it because I feel like there's going to be a cost because you're telling me you don't quite understand. Basically the [OCCUPATION] process is totally free. You don't have to worry about like anything for the [OCCUPATION] side. But there is a [MONEY_AMOUNT] [OCCUPATION] charge which we are compensating. Like the $[MONEY_AMOUNT] [OCCUPATION] charges will be charged in [PHONE_NUMBER] installments on your bill of 33. 33, 33. But after you pay your second bill, you will receive the [MONEY_AMOUNT] [MONEY_AMOUNT] credit from [ORGANIZATION]. [ORGANIZATION] credit, which you can pay your [ORGANIZATION] bills with in case there is you like an extra charge, like extrauous work to be done. They will be like, you know, instead of [MONEY_AMOUNT], it's going to be raised to [MONEY_AMOUNT] maximum, which is our maximum [OCCUPATION] charge. And then we still compensate for that in the form of [ORGANIZATION] credit. So whenever you pay your bills after second [DURATION], you can deduct that cost from your bill. You will not be charged the [MONEY_AMOUNT] or [MONEY_AMOUNT] in that case. But in most cases we do not charge anything for the insternal wiring since it's just already wires are being installed already. They just have to hook up the modem to that particular line. It's coming the same way. It's just on fiber optics instead of copper. That's it. Oay. Well, you can send someone out and confirm that it can be done. I am not agreeing to the upgrade until someone comes out here and physically tells me how much it'going to be and if there'any cost to me in this switch over and if it will work. So at this point you can send someone out to give me an estimate. Sure. Well, basically the [OCCUPATION] are not trained to give you any estimates. They just know the technical work, how to do it and they do not ask for any kind of payments upfront. The payments, if any, are only done for the billing. And we will be letting you know if there. So then there can be a surprise later that it this cost a [MONEY_AMOUNT] [MONEY_AMOUNT] and no in advance? No. Basically the technical process, we do not charge anything for it upf front or just $[MONEY_AMOUNT] in the billings in case of a new install, which also be offset for you. There is nothing like more than $[MONEY_AMOUNT] a [OCCUPATION] charge. And the most extraneous cases where we have to put a fiber wire from one building to different building, in that case only, we only charge $[MONEY_AMOUNT] and that's the highest. You will not be surprised with anything. You will be let know about each and every cost in form of email and in form of call before the [OCCUPATION] come out. So that you are aware that this is going to be the system, this is going to be the cost. After the upgrade, this is going to be the first bill, how it looks like everything. So before the [OCCUPATION] come out, you will be aware of everything. Once we process the order, if, in case there is a need for the [OCCUPATION] visit to check what kind of system they will require, they will be coming [DURATION] [DURATION] [DURATION] prior to see the location and then they will come again to install. That is how [ORGANIZATION] [ORGANIZATION] does the work. Okay, so then you can send someone to give me an estimate or to make sure that it can be installed before I agreeing to it. Yes, but you will have, I will have to place an order for it. Like I cannot send any [OCCUPATION] just to see the system that you have because I have asked you the system and I will tell the [OCCUPATION] that the internal wiring will be performed. But I cannot send a [OCCUPATION] especially before placing the order that this is the system, go have a look at it. They will not be giving you any estimate, of course, but once we place the order, if the [ORGANIZATION] [ORGANIZATION] finds that this is something that of a different scenario, they need to have a look at it. They send someone, just one person to take a look at it and see if there is possible or not and what kind of equipment they will need if we need to process it. In case of. You're in a building, right? It's a suite in a building. Correct. So basically the suites in buildings are all having like a fiber box in each floor. All the [OCCUPATION] need to do in case of a fiber upgrade is just bring a fiber wire till from the fiber box till the SW and then install a modn. It's a very basic process. And after that you'know, you know like if you have a technical thing inside your business premises, most of the time in the copper wires, the lines are being run inside the wall from one place to another. If there's a socket for in which you put the like phone line in, it's a socket, right? Correct. Okay. Then from where the socket begins, they install the fiber modem and then they like hook up a line to each of the socket. That's the way it works. Basically. It doesn't require even to you like go inside the walls for the [OCCUPATION], they just start in the beginning of the socket. They just place the connection, the extension there. And the rest of everything works the same way. The most of the work is basically the outside work where they have to bring the fiber wire t the suite. That's the most time consuming task inside the business premises. It only takes like [MONEY_AMOUNT] [DURATION] to [DURATION] [DURATION] maximum. And the downtime for each line is [MONEY_AMOUNT] [DURATION] per line maximum. And none of the lines are down at the same time. Even so what I would suggest is if we go forward with the order, if you see that it is not possible, our [OCCUPATION] will let you know and there's no cost for it. Of course, if it is not you like upgradable. If they see, come and see that it's not possible, they will not charge you Anything for that on your bill or even for upront? Of course, even. Just in case. If we do the Upgrade, there's a $[MONEY_AMOUNT] tax charge which we are going to compensate for. You okay? Yeah. I'm still not conit. Then why would even need my permission? Why wouldn't y all just come do it in the building? Regardless, we have done it in the building. We need you to agree to provide you with the voice over ip. You will be converted from copper to fiber. We cannot convert you without you agreeing to it first since you are our customer. This is for the business listed as [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Right. Who is this for? I have the business name [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] Nop. That's not me. Okay. I have another name as well, which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Yeah's. Oh, okay. And the location is [LOCATION] [LOCATION] [LOCATION]. Right. And the [LOCATION] [LOCATION]? [LOCATION]. No. What is the [LOCATION] [LOCATION]? Well, you had our name. How is it you don't have my [LOCATION] [LOCATION]? I cannot see any [LOCATION] [LOCATION] over here. I had the [LOCATION] for the different business name that I had. Let me check here once again. Okay. The [LOCATION] [LOCATION] is [LOCATION] [LOCATION] [LOCATION]. Yes. Okay, got it. Okay. I was in the wrong account previously. Sorry. Okay, so may I know who I'm having the pleasure speaking with today? [PERSON_NAME]. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Correct. Okay, and can you please tell me the full form of it? I'm sorry, the what? This is an abbreviation, right? [PERSON_NAME] Are you asking if that's my name is abbreviated? Yes. No, it's just [PERSON_NAME] [PERSON_NAME]. Okay, so is this the best contact number for the [OCCUPATION] to reach you at? Yes. Okay, perfect. And let me make sure that we have all the lines online for just a second. Perfect. So I have it as the [ORGANIZATION] Small Business [PHONE_NUMBER] as your phone system, which is migratable to voice over IP. Basically you will be able to enjoy the calling features and everything on this line due to this phone system being the voice over IP phones. And can I have the best email address so that I can send you this information writing right now? And later for the upgrade you can send it to me. But I'm still not agreeing to anything until somebody comes to make sure that it can be upgraded, ma'am. Plain and simple. Before placing any order, we cannot send any [OCCUPATION] to just take a look at it to make sure that it's upgradable. If you place an order and they see that it's not upgradable, they will just not do it. But we don't send anybody out just to make sure that it is upgradable or not. Because most of your building has already been upgraded. The phone system and everything will not pose any kind of problems that I can show you. But in just to make sure that you are satisfied with the services that we provide. If you are not satisfied when the [OCCUPATION] come and visit, you can send them away at any time, not get the upgrades. You're not being charged for that. Okay, I can see that. Can canc at any time. Of course, the other numbers I see here are [PHONE_NUMBER] and [PHONE_NUMBER]. Are those all your numbers? I don't have them by memory, but we have five lines. Okay, that must be right. If there's anything missing in them, would you be able to tell me right now or should we just send them the numbers to your email? Yeah, you can just send the numbers to my email. We also have a credit card terminal that uses the phone line. That uses the phone line. Okay. And the credit card terminal, did you purchase it recently or is it an older one? It's older. Okay, and which line is it attached to? I'm sorry? Which phone number is it attached to? It goes through our fax line, through the F line. Okay. And do you remember the fax line? It's [PHONE_NUMBER] Got it. Right. Okay. It's the fact line and the credit card line is the same line. I will be letting the [OCCUPATION] know if that is not migratable because of the credit card terminal, they will make sure that they leave it on copper so that you are always running your credit card machine and you don't lo any business. Okay, so then I'm still going to have to pay $[MONEY_AMOUNT] for the. No, your phone bill for the back line will be $[MONEY_AMOUNT] instead of the [MONEY_AMOUNT] do. Because when we bundle the phone and Internet services together, we are still able to provide you with a discount, which is our all for less bundle when you are having more than one product with [ORGANIZATION]. But if you keep just PH lines with us or just Internet with us, it's a different pricing. Like the copper phone lines are maintained between [MONEY_AMOUNT] to $[MONEY_AMOUNT] per [DURATION] per line. If you just keep phone lines with us. So in case none of your lines are even migratable to the voice over ip, which is not the case here, still you will be able to get discounts if you install any Internet with [ORGANIZATION] or get any other service with [ORGANIZATION] like the TV for right now we are going to process all the phone lines to be migrated. The [OCCUPATION] will be seeing that if your credit card terminal will support the voice over IP then they will be migrating that as well. Otherwise they will leave that line alone just the way it is. So that you don't lose business on it. Is your credit card machine like. Does it work through WI Fi as well? No. Okay then perfect then I have got all I need here. So would you like me to place the order for now? Yeah, as long as I can cancel at any time without being charged. Of course. Even when the [OCCUPATION] are at your location and even when they have done the work and if you don't like it, you can just tell them to redo it the way you were using earlier, they will be happy to do it. They will not ask any other question from you. And before, during or after installation. We are not binding you into any kind of contract here. It'just [DURATION] to [DURATION]. If you don't like this service, you can just cancel at any time without having any kind of early termination fees. I'm going to provide you with my number. You can always call me back and cancel the order, change the date or change the order at any time. Tell me when you're ready. Well, I just renewed this contract. So if you're telling me it's [DURATION] to [DURATION], I just renewed this contract for [DURATION] [DURATION]. Well it is not going to be the contract land for [DURATION] [DURATION] anymore. It's going to be shifted to [DURATION] to [DURATION]. Okay. And then does this price go up because we're not in a contract every [DURATION]? No. This price will be locked in for [DURATION] [DURATION] and after that if there's anything, any other package available, we will be letting you know. Otherwise your price will, you know, like not fluctuate on you. Okay. And if [ORGANIZATION] [ORGANIZATION] ever changes the prices on our voice over IP product, we call the customer all let them know in an email before doing anything. And which is not like this price that we are providing you is locked in for [DURATION] [DURATION] errors. Oay, perfect. So can I have the best email address so that we can reach you? It's [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. okay, I have it as [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS], [EMAIL_ADDRESS], [EMAIL_ADDRESS] Correct. Got it. And [PERSON_NAME] can I have the. Okay, I've got it here. So I'm just setting up a [OCCUPATION] passcode here which is going to be the last four digits of your main phone line. [PHONE_NUMBER]. That will be for the [OCCUPATION]. They will ask you for the four digit passport when they come out on the date of installation. They will ask just to make sure that they're speaking with the right person and at the right location. Okay, Perfect. Okay, so the [ORGANIZATION] [ORGANIZATION] is available in your business premises from [DATE] [DATE] till [DATE] [DATE]. Do check your calendar and let me know what would be the best [DURATION] for you to see the [OCCUPATION] any of those [DURATION]. Okay, so I'm going to schedule it for [DATE], [DATE] [DATE]. I have time fl available in the morning [TIME] to [TIME] and in the evening [TIME] to [TIME]. Which one would you prefer? [TIME] to [TIME]. [TIME] to [TIME]. Got it. So before we proceed further, I would just like to make you aware of for quality and training purposes, this call maybe monitored. And under the federal privacy law is your right and my duty to protect your confirion. So this is for [ORGANIZATION] [ORGANIZATION] by [MEDICAL_PROCESS], located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], [LOCATION] zip code [LOCATION]. Right. Perfect. And I'm having pleasure of speaking with [PERSON_NAME] today at [ORGANIZATION]. What is your position at this business? [OCCUPATION] [OCCUPATION]. [OCCUPATION] [OCCUPATION] it. So let me give you a quick recap here. Process will be taking about [DURATION] [DURATION] maximum. Most of the work will be done outside your business premises. The [OCCUPATION] will be coming in, placing a fiber modem in your business premises and then running your phone line through the modem, making them work on voice over IP. You will be paying just one combined bill of $[MONEY_AMOUNT] for your five more lines along with the high speed Internet of 100 megabits downloading and 100 uploading our symmetrical platform. The passcode for [OCCUPATION] will be [PASSWORD] [PASSWORD]. Please write down my callback number in case of any questions before, during or after installation. You can always reach me. I will be very happy to assist you. My name is [PERSON_NAME] [PERSON_NAME]. Tell me when you are ready. Okay, it is [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. I'm going to repeat it. [PHONE_NUMBER]. [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. [PERSON_NAME] [PERSON_NAME]. And then what about the deal that we have now? We have a tablet included in those five lines. What happens to that? Like the. Which number is that? Can you tell me the number for it. I don't know the phone number to the tablet, but it's all included the tablet services. The charges for the tablet that you're paying are going to remain the same way. But the phone line, like is it coming on a landline or it's a separate tablet? It's a cell, but it's a cell number for the tablet. Okay, that's not gonna change here because it's a combination deal that we got. I just don't want to be paying any extra for the data that we use now. Okay. I will be making sure that we include that in this deal. The price for the tablet is going to be like, have you paid off the tablet's own price or are you still paying it? Still paying it. Still paying it. Okay, so the cost for the line will be $[MONEY_AMOUNT], but you will be paying the same amount that you're paying for the tablet itself at this time in the same bill. Okay. No, I don't understand. Now. Now you're saying I have to pay $[MONEY_AMOUNT] like it's a landline, basically. Are you using the number for both landline and the tablet or just the tablet? The tablet works like a cell phone and then you pay monthly for the data that you use. Okay, and is it the same bill or is in a separate bill? It's on the same bill. It's on the same bill. Then it's going to be'not part of our five lines. But we had to get it in order to get a better deal for the monthly rate. Okay, well, it'snn it's not going to be affected here. It's going to remain the same. The fine lines will. The five lines will be separate from that. It's not included in the five lines that I have provided you here. Like the numbers that I've told you, or is it include. But it's included in our bill. Okay, It. You can cancel it if you want because back then it would have been included in your bill so that you can get a package deal in which you have more than one product and get a discounted deal. But right now you're getting an allful S bundle already, which is the most discounted deal by [ORGANIZATION]. So if you want to cancel the tablet services, you can cancel them. Otherwise, the tablet services will be included in this bill and the same bill that you're paying for that will be added up in the amount [MONEY_AMOUNT]. Okay. Yeah. I feel like we're still not getting a better deal because I have A feeling it's going to end end up being more because we're not in that same bundle. No, the bundle that we are providing you right now, the bundles with mobility. The problem is that it is not, it's a fluctuating price first of all with the mobility and secondly like if you add auto pay services only then it gets discounted $[MONEY_AMOUNT]. But in the Allful S bundle that we're running right now, bundled or unbundled, we provide the best deal which is up to 40% discounts from the corporer services that you're paying. But in this case we will be discounting your bills about like 70% here. Right now I believe you're paying more than [MONEY_AMOUNT] do to $[MONEY_AMOUNT] just for the phone lines. Right. So basically it's going to be reduced down halfway or more than that. It's going to be $[MONEY_AMOUNT]. And the taxes that you're paying at this time on copper are between like 20 to 25%. But the taxes on fiber optics are much lesser. It's just between [MONEY_AMOUNT] to 9% taxes because fiber optics is being regulated by at [ORGANIZATION] itself, not by the government. So you don't pay the regulatory free. So it's like a much discounts on that as well. So no taxes on top of the 9% taxes maximum. Okay. So rest assured we are providing you the best deals available at this time. If you cancel the tablet services, your bills will not be affected here because you're already having the, you're going to have the offer less bundle and the tablet, the mobility bundles are nothing compared to this one. Okay. Yeah, but I don't think we can cancel because we still owe on it. We'd have to pay the tablet all. And how much are you paying for that? I think it's $[MONEY_AMOUNT] [DURATION] [DURATION] on top of the Internet. Okay, well I will then suggest you that you keep the same service. Are you using it or you're not even using it? No, we're using it. You're using it. Then keep the same service. Keep the tablet services. Do not cancel it if you're still paying for it. And once it gets paid off halfway you can you qualify for next up as well. So you can get like iPhone exchange for that if you for your business needs. Then we have quite some sweet deals available on the mobility as well. So like you can get a very high end iPhone 13 when you are eligible for it. So I will recommend that you keep it. It's just $[MONEY_AMOUNT] on top of the [MONEY_AMOUNT] do. So it's not going to change. However, you're going to keep paying the same way as you are for the tablet. Okay? Okay. Wonderful. So is there any other question from your site? Nop. Perfect. Then that's it from my side today. I just need your authorization in the end to place the order on your behalf. This includes signing a letter of authorization. It only allows us to add the new discount to your account which is going to be $[MONEY_AMOUNT] per [DURATION] only for your [MONEY_AMOUNT] phone lines migrated to digital services and the new Internet of 100 by 100 megabits combined bill and to send out the [OCCUPATION] on [DATE] [DATE] between the time of [TIME] to [TIME] as discussed. May I have your approval? As long as I can cancel it any time I believe it's yes, charged. Yes. You will not be charged anything for cancellation. So is that a yes? Yes. Thank you so much. You have my number in case of any questions, any other curies, feel free to contact me at any time. We'll be sending you an email shortly which will be explaining you better in words with like. We provide all the instructions in an email how your first bill will look like and everything. So you will be having a better idea what kind of services you will have. And after the upgrade you will have a portal with [ORGANIZATION]. You can download the My [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] application. You can access all your features, access all your account from there in a better way. Okay, Wonderful. That's it from my side today. Is there anything else I can assist you with? Nope, that's it. Thank you so much for your time. Thank you for being the best part of [ORGANIZATION]. Enjoy the rest of your [DURATION]. Goodbye."
28,1132,64bb0d23d7ab496e9f4f4313ff955204,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/64bb0d23d7ab496e9f4f4313ff955204_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9221658,0.9221657889344262,635.0,976,976,1.537007874015748,66,10,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MEDICAL_CONDITION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,89.499,92,55,33,4,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.54-00:03.92] IVR/System: Thank you for calling [ORGANIZATION] a community of [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[00:04.25-00:07.83] IVR/System: We make finding trusted [ORGANIZATION] [ORGANIZATION] [OCCUPATION] easy.
[00:08.21-00:09.84] IVR/System: Our brands are locally.
[00:10.34-00:14.41] IVR/System: Thank you for [ORGANIZATION] your source for local [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[00:14.47-00:16.43] Agent: This is [PERSON_NAME], how can I help you?
[00:17.86-00:31.70] Customer: Hi [PERSON_NAME], I am in [LOCATION] [LOCATION] and I am looking to find somebody to help help me clean my apartment.
[00:35.52-00:40.81] Customer: I mean m. I'm on a very, very tight budget, I'm on [MEDICAL_CONDITION].
[00:42.52-00:49.85] Customer: But I would, I would be pleased and satisfied just to have them get my kitchen back in order.
[00:52.31-00:54.32] Agent: Okay, sure you have co right place.
[00:54.38-00:56.45] Agent: We can certainly assist you with that.
[00:56.98-00:59.44] Agent: May I please have your first and last name?
[01:02.49-01:03.35] Customer: [PERSON_NAME]
[01:04.81-01:06.88] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:09.69-01:16.31] Agent: Thank you. And just before we continue, in case the call gets disconnected, can I call you back to the phone number?
[01:22.03-01:25.80] Agent: Yes. Okay, thank you so much, [PERSON_NAME].
[01:25.90-01:32.16] Agent: And I also show the zip code where you need the service that is [LOCATION].
[01:32.26-01:33.45] Agent: Is this correct?
[01:34.80-01:35.58] Customer: Yes.
[01:37.11-01:39.14] Agent: Okay, thank you for confirming.
[01:39.23-01:43.94] Agent: And are you looking for a one time [MEDICAL_PROCESS] or a recurring service?
[01:47.86-02:04.06] Customer: A onetime [MEDICAL_PROCESS], but it may in the future I may have hire somebody or hire the same people for regular [MEDICAL_PROCESS] like repeated or whatever.
[02:04.20-02:07.44] Customer: Right now I can't afford that yet, so.
[02:09.74-02:12.18] Agent: Okay, I completely understand.
[02:12.25-02:22.03] Agent: So the process I'm going to follow up right now is to send the request to the local office for them to call you to the same phone number that we have confirmed.
[02:22.16-02:29.37] Agent: So they can provide you the details for the service and they can check all the availability that they can have in the calendar.
[02:29.49-02:34.25] Agent: And after that they are going to be letting you know the spots that they may have available.
[02:34.39-02:40.59] Agent: And if you agree you can follow up with them directly and schedule the future visit that works for you.
[02:41.82-02:42.56] Customer: Yes.
[02:44.34-02:49.09] Agent: Okay. Awome. Let me know if there anything else I can check for you.
[02:49.10-02:50.12] Customer: At this moment
[02:54.19-03:00.44] Customer: I might. I might need a [OCCUPATION] service to
[03:02.15-03:11.41] Customer: replace an outlet in my kitchen or even to find out why my dishwasher doesn't want to work anymore.
[03:14.06-03:18.37] Agent: Okay, so you mentioned that you need [OCCUPATION] service as well.
[03:20.38-03:21.16] Customer: Yes.
[03:23.15-03:25.60] Agent: Okay, let me check here.
[03:43.00-03:48.63] Agent: Okay. I was checking here in the system and seems to be that we don't have a Mr.
[03:48.68-03:53.17] Agent: [PERSON_NAME] office in your area that can help with that specific need.
[03:53.31-03:58.41] Agent: But I have found a different company that the name is [ORGANIZATION].
[03:58.47-04:03.02] Agent: [ORGANIZATION] and they complete outay replacement as well.
[04:03.20-04:05.35] Agent: Would you like to continue with that one?
[04:06.81-04:07.56] Customer: Sure.
[04:09.41-04:12.54] Agent: Okay, thank you. Just give me one moment.
[04:12.64-04:15.50] Agent: Just let me update the information here in the system.
[04:15.56-04:17.09] Agent: I'm going to place you on a brief hold.
[04:17.15-04:19.71] Agent: Okay. Okay,
[04:22.10-04:23.04] Customer: thank you.
[06:07.05-06:09.12] Agent: Okay, thank you. So much for waiting.
[06:09.17-06:10.70] Agent: [PERSON_NAME], are you still there?
[06:11.73-06:13.23] Customer: Yes, I am.
[06:14.50-06:20.43] Agent: Okay, thank you. And just to confirm with you, this is the first time that you are going to use [ORGANIZATION].
[06:20.49-06:22.32] Agent: [ORGANIZATION] [ORGANIZATION], correct?
[06:23.55-06:24.37] Customer: Correct.
[06:25.82-06:30.52] Agent: Okay. And may I please have this street address where you need the service?
[06:32.67-06:37.93] Customer: Yes, it is [LOCATION]
[06:39.26-06:40.29] Customer: [LOCATION]
[06:41.56-06:42.55] Customer: [LOCATION].
[06:45.17-06:55.26] Customer: [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]
[06:58.05-07:02.23] Agent: [LOCATION]. Thank you. And may I also have your email?
[07:04.56-07:06.55] Customer: Yes, it is.
[07:19.20-07:24.50] Agent: Thank you. And just to confirm, this is roidential property, correct?
[07:27.08-07:28.97] Customer: Yes. It's an apartment.
[07:29.03-07:29.67] Customer: Yes.
[07:31.05-07:33.72] Agent: Okay, thank you so much for confirming.
[07:33.87-07:39.59] Agent: And just to provide you some information about the process that is handled by the local assets.
[07:39.74-07:44.81] Agent: They handle a diagnostic fee that is for the amount of $[MONEY_AMOUNT].
[07:44.91-07:48.19] Agent: They are going to be able to provide you more details about
[07:49.65-08:00.12] Agent: just processing information and I have the information here and I'm going to be sending this to the local assets as I mentioned before.
[08:00.26-08:06.91] Agent: So they are going to be able to provide you all the details for the process and you can follow up with them directly and schedule the visit.
[08:07.08-08:14.67] Agent: But just for them to check in the calendar, can you please let me know your preferred date and time so they can take it in consideration?
[08:17.52-08:20.15] Customer: Well, that depends on my budget.
[08:20.32-08:23.76] Customer: I'm on [MEDICAL_CONDITION]. I get paid on the [DATE] of every [DURATION].
[08:23.85-08:33.60] Customer: So depending on when we arrange it then I'll be able to pay.
[08:34.41-08:46.03] Customer: What I mean is if I can't afford it this [DURATION], which I don't think I can, I'll have to use their services in [DATE_INTERVAL] instead.
[08:49.34-08:58.84] Agent: Okay. I'm going to leave a note here and just to have more details in case that you can get this service done.
[08:58.97-09:02.20] Agent: Do you prefer morning or afternoon appointment?
[09:05.70-09:06.43] Customer: Morning.
[09:08.50-09:18.88] Agent: Okay, thank you. I'm going to add this information here and I'll turn this over to the [OCCUPATION].
[09:18.97-09:24.15] Agent: They are going to be calling you back or sending you a te ###xt message with the information.
[09:24.46-09:46.78] Agent: And as well they are going to be sending you the details of via email and you also have the option to track the status of this in the [ORGANIZATION] app once your appointment is confirmed and just before we enter call today we would like to remind you that the work that is performed by all [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] brands is facted by our [ORGANIZATION] doneght promise.
[09:46.92-09:53.52] Agent: Please visitighly.com for more information and let me know if is there anything else I can help you with?
[09:55.59-10:00.43] Customer: No ma'am, just the apartment [MEDICAL_PROCESS] and [OCCUPATION] service.
[10:00.49-10:02.12] Customer: So that's it.
[10:03.71-10:08.15] Agent: Okay. Yeah, it's going to be in [ORGANIZATION] [ORGANIZATION] for the outlet replacement.
[10:08.21-10:09.83] Agent: Because as I mentioned before, Mr.
[10:09.87-10:12.33] Agent: [PERSON_NAME] is not available in your area.
[10:13.35-10:14.09] Customer: Yes,
[10:15.85-10:19.21] Agent: I understandk. Okay, awesome.
[10:19.28-10:21.03] Agent: Thank you so much for calling [ORGANIZATION].
[10:21.08-10:23.59] Agent: [ORGANIZATION]. And [PERSON_NAME] made a [ORGANIZATION] company.
[10:23.68-10:25.17] Agent: I appreciate your business.
[10:25.31-10:26.38] Agent: Have a good day.
[10:27.73-10:28.58] Customer: Thank you. Bye.","Thank you for calling [ORGANIZATION] a community of [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. We make finding trusted [ORGANIZATION] [ORGANIZATION] [OCCUPATION] easy. Our brands are locally. Thank you for [ORGANIZATION] your source for local [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. This is [PERSON_NAME], how can I help you? Hi [PERSON_NAME], I am in [LOCATION] [LOCATION] and I am looking to find somebody to help help me clean my apartment. I mean m. I'm on a very, very tight budget, I'm on ","Thank you for calling [ORGANIZATION] a community of [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. We make finding trusted [ORGANIZATION] [ORGANIZATION] [OCCUPATION] easy. Our brands are locally. Thank you for [ORGANIZATION] your source for local [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. This is [PERSON_NAME], how can I help you? Hi [PERSON_NAME], I am in [LOCATION] [LOCATION] and I am looking to find somebody to help help me clean my apartment. I mean m. I'm on a very, very tight budget, I'm on [MEDICAL_CONDITION]. But I would, I would be pleased and satisfied just to have them get my kitchen back in order. Okay, sure you have co right place. We can certainly assist you with that. May I please have your first and last name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you. And just before we continue, in case the call gets disconnected, can I call you back to the phone number? Yes. Okay, thank you so much, [PERSON_NAME]. And I also show the zip code where you need the service that is [LOCATION]. Is this correct? Yes. Okay, thank you for confirming. And are you looking for a one time [MEDICAL_PROCESS] or a recurring service? A onetime [MEDICAL_PROCESS], but it may in the future I may have hire somebody or hire the same people for regular [MEDICAL_PROCESS] like repeated or whatever. Right now I can't afford that yet, so. Okay, I completely understand. So the process I'm going to follow up right now is to send the request to the local office for them to call you to the same phone number that we have confirmed. So they can provide you the details for the service and they can check all the availability that they can have in the calendar. And after that they are going to be letting you know the spots that they may have available. And if you agree you can follow up with them directly and schedule the future visit that works for you. Yes. Okay. Awome. Let me know if there anything else I can check for you. At this moment I might. I might need a [OCCUPATION] service to replace an outlet in my kitchen or even to find out why my dishwasher doesn't want to work anymore. Okay, so you mentioned that you need [OCCUPATION] service as well. Yes. Okay, let me check here. Okay. I was checking here in the system and seems to be that we don't have a Mr. [PERSON_NAME] office in your area that can help with that specific need. But I have found a different company that the name is [ORGANIZATION]. [ORGANIZATION] and they complete outay replacement as well. Would you like to continue with that one? Sure. Okay, thank you. Just give me one moment. Just let me update the information here in the system. I'm going to place you on a brief hold. Okay. Okay, thank you. Okay, thank you. So much for waiting. [PERSON_NAME], are you still there? Yes, I am. Okay, thank you. And just to confirm with you, this is the first time that you are going to use [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION], correct? Correct. Okay. And may I please have this street address where you need the service? Yes, it is [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION]. Thank you. And may I also have your email? Yes, it is. Thank you. And just to confirm, this is roidential property, correct? Yes. It's an apartment. Yes. Okay, thank you so much for confirming. And just to provide you some information about the process that is handled by the local assets. They handle a diagnostic fee that is for the amount of $[MONEY_AMOUNT]. They are going to be able to provide you more details about just processing information and I have the information here and I'm going to be sending this to the local assets as I mentioned before. So they are going to be able to provide you all the details for the process and you can follow up with them directly and schedule the visit. But just for them to check in the calendar, can you please let me know your preferred date and time so they can take it in consideration? Well, that depends on my budget. I'm on [MEDICAL_CONDITION]. I get paid on the [DATE] of every [DURATION]. So depending on when we arrange it then I'll be able to pay. What I mean is if I can't afford it this [DURATION], which I don't think I can, I'll have to use their services in [DATE_INTERVAL] instead. Okay. I'm going to leave a note here and just to have more details in case that you can get this service done. Do you prefer morning or afternoon appointment? Morning. Okay, thank you. I'm going to add this information here and I'll turn this over to the [OCCUPATION]. They are going to be calling you back or sending you a te ###xt message with the information. And as well they are going to be sending you the details of via email and you also have the option to track the status of this in the [ORGANIZATION] app once your appointment is confirmed and just before we enter call today we would like to remind you that the work that is performed by all [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] brands is facted by our [ORGANIZATION] doneght promise. Please visitighly.com for more information and let me know if is there anything else I can help you with? No ma'am, just the apartment [MEDICAL_PROCESS] and [OCCUPATION] service. So that's it. Okay. Yeah, it's going to be in [ORGANIZATION] [ORGANIZATION] for the outlet replacement. Because as I mentioned before, Mr. [PERSON_NAME] is not available in your area. Yes, I understandk. Okay, awesome. Thank you so much for calling [ORGANIZATION]. [ORGANIZATION]. And [PERSON_NAME] made a [ORGANIZATION] company. I appreciate your business. Have a good day. Thank you. Bye."
29,1449,810e0b32007c4b998cc05583493a0ce6,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/810e0b32007c4b998cc05583493a0ce6_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.93623596,0.9362359612277869,292.0,619,619,2.1198630136986303,74,9,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.495,55,15,15,24,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.26-00:02.09] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.23-00:11.44] IVR/System: If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you.
[00:23.41-00:24.80] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:24.85-00:26.48] Agent: This is [PERSON_NAME]. How can I help you?
[00:27.93-00:36.47] Customer: Hi, my name is [PERSON_NAME] [PERSON_NAME] and at our house we have a shower door that has shifted and is not closing properly.
[00:36.58-00:40.80] Customer: And it was suggested to us that your people could possibly help it.
[00:45.13-00:51.16] Agent: We can definitely send a [OCCUPATION] out to see if there's anything we can do.
[00:52.30-00:58.27] Agent: I can take your information and set up that appointment if you would like.
[00:59.20-00:59.95] Customer: Sure.
[01:01.20-01:03.74] Agent: All right. What's the address of the home please?
[01:04.97-01:10.98] Customer: [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:14.61-01:16.86] Agent: And what's your best contact number, please?
[01:36.88-01:42.73] Customer: The door has shifted or the whole shower has shifted, but the door doesn't close easily.
[01:47.02-01:50.16] Customer: Oay so door having issues closing.
[01:50.31-01:55.17] Agent: All right, hold on one moment and I will see when I can get a [OCCUPATION] out to evaluate that.
[01:56.16-01:58.06] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[01:58.23-02:03.93] IVR/System: We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[02:04.00-02:15.20] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[02:15.39-02:17.24] IVR/System: Visit us at any of our locations.
[02:18.85-02:21.16] Unknown: Mom, did you know?
[02:21.21-02:26.46] IVR/System: When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[02:26.56-02:28.91] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[02:29.29-02:32.22] IVR/System: We know when you have to replace your windshield because of damage.
[02:32.34-02:36.00] IVR/System: There's no guarantee a rock or some other object won't hit us again.
[02:36.17-02:42.46] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[02:42.75-02:43.50] IVR/System: Get
[02:46.44-02:47.61] IVR/System: thank you for holding.
[02:47.72-02:52.31] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield.
[02:52.41-02:53.96] IVR/System: You made the right call.
[02:54.12-02:58.18] IVR/System: We work with all insurance companies and can even handle the paperwork with you.
[02:58.51-03:02.28] IVR/System: Every installation is performed by certified experts and fully guaranteed.
[03:02.42-03:06.09] IVR/System: And if you can't drive to us, our mobile service can come to you.
[03:06.28-03:08.09] IVR/System: We appreciate you staying on the line.
[03:08.22-03:10.91] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you.
[03:11.06-03:14.71] IVR/System: New windows can make your home more beautiful and energy efficient.
[03:14.90-03:23.19] IVR/System: [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower.
[03:24.34-03:26.00] Agent: Hi [PERSON_NAME], thank you for holding.
[03:26.53-03:34.75] Agent: So I can send a [OCCUPATION] out on the morning of [DATE] [DATE] with their arrival time G between [TIME] [TIME] [TIME] and [TIME] if that works with your schedule.
[03:35.96-03:39.89] Customer: At the moment I'm having surgeryust28, so that's the problem.
[03:40.08-03:41.57] Customer: There won't be anyone here.
[03:42.03-03:51.87] Agent: Okay, so I don't have any [OCCUPATION] available to assess a shower until that [DURATION].
[03:51.97-03:57.73] Agent: So if there's something later than that date that works for you, I'd be happy to schedule you for that later.
[03:57.76-04:02.59] Customer: So I'm home and feeling up to what to do.
[04:03.57-04:05.47] Agent: I'm sorry, I didn't quite hear that.
[04:06.13-04:08.16] Customer: [DURATION] [DURATION] [DURATION] later would be better.
[04:08.62-04:13.03] Customer: Okay, so like Thursday or Friday of that [DURATION]?
[04:14.13-04:17.18] Agent: Let's try. Or if you want to do the following Monday or.
[04:17.24-04:18.03] IVR/System: Excuse me, we're closed.
[04:18.06-04:21.51] Customer: That [DURATION] the following [DURATION] on [DATE] [DATE] [DATE].
[04:26.26-04:30.61] Customer: Fine. I have [TIME] appointment, but aside from that, I'll be here.
[04:32.38-04:42.76] Agent: All right, so I will put you down for the morning of [DATE] [DATE] and the [OCCUPATION] arrival time will be between [TIME] and [TIME].
[04:44.82-04:47.65] Customer: Okay, great. Thank you.
[04:47.70-04:48.92] Agent: All right. You're welcome.
[04:48.95-04:49.93] Agent: Have a great [DURATION].
[04:50.62-04:50.87] Customer: Bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Hi, my name is [PERSON_NAME] [PERSON_NAME] and at our house we have a shower door that has shifted and is not closing properly. And it was suggested to us that y","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Hi, my name is [PERSON_NAME] [PERSON_NAME] and at our house we have a shower door that has shifted and is not closing properly. And it was suggested to us that your people could possibly help it. We can definitely send a [OCCUPATION] out to see if there's anything we can do. I can take your information and set up that appointment if you would like. Sure. All right. What's the address of the home please? [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And what's your best contact number, please? The door has shifted or the whole shower has shifted, but the door doesn't close easily. Oay so door having issues closing. All right, hold on one moment and I will see when I can get a [OCCUPATION] out to evaluate that. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Mom, did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There's no guarantee a rock or some other object won't hit us again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield. You made the right call. We work with all insurance companies and can even handle the paperwork with you. Every installation is performed by certified experts and fully guaranteed. And if you can't drive to us, our mobile service can come to you. We appreciate you staying on the line. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you. New windows can make your home more beautiful and energy efficient. [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower. Hi [PERSON_NAME], thank you for holding. So I can send a [OCCUPATION] out on the morning of [DATE] [DATE] with their arrival time G between [TIME] [TIME] [TIME] and [TIME] if that works with your schedule. At the moment I'm having surgeryust28, so that's the problem. There won't be anyone here. Okay, so I don't have any [OCCUPATION] available to assess a shower until that [DURATION]. So if there's something later than that date that works for you, I'd be happy to schedule you for that later. So I'm home and feeling up to what to do. I'm sorry, I didn't quite hear that. [DURATION] [DURATION] [DURATION] later would be better. Okay, so like Thursday or Friday of that [DURATION]? Let's try. Or if you want to do the following Monday or. Excuse me, we're closed. That [DURATION] the following [DURATION] on [DATE] [DATE] [DATE]. Fine. I have [TIME] appointment, but aside from that, I'll be here. All right, so I will put you down for the morning of [DATE] [DATE] and the [OCCUPATION] arrival time will be between [TIME] and [TIME]. Okay, great. Thank you. All right. You're welcome. Have a great [DURATION]. Bye."
30,396,20221221-155311_3173889788,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20221221-155311_3173889788-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.92133987,0.9213398548721493,705.0,1447,1447,2.052482269503546,151,12,"[ACCOUNT_NUMBER], [DATE], [DURATION], [LOCATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_AGE], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.494,143,60,27,56,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:14.21-00:15.20] Agent: Hello, this is [PERSON_NAME].
[00:15.25-00:17.85] Agent: On behalf of [ORGANIZATION] [ORGANIZATION], may I speak with Mr.
[00:17.87-00:19.95] Customer: [PERSON_NAME]? Yes, it is me.
[00:20.50-00:24.55] Agent: Okay, sir, yesterday you placed an order with [ORGANIZATION] [ORGANIZATION].
[00:25.80-00:28.11] Agent: We just need [DURATION] [DURATION] [DURATION] [DURATION] course process.
[00:28.16-00:30.57] Agent: You just need to complete the third party verification.
[00:31.32-00:35.88] Agent: I'll be transferring this call to one of my [OCCUPATION] and'll be guiding you further.
[00:35.98-00:38.05] Customer: Is that okay? Okay.
[00:52.45-00:57.86] Agent: Hello? Yes. Hey sir, good afternoon, this is [PERSON_NAME] [PERSON_NAME], I one of [OCCUPATION].
[00:57.92-00:59.01] Agent: How are you doing?
[00:59.19-01:00.66] Customer: Everything is good. Then you?
[01:00.84-01:02.63] Agent: I'm also fine, thanks for asking.
[01:02.70-01:13.05] Agent: I'm really surerry to bother you, but I need to just complete one process here that's called third party verification to port out the same numbers from the existing carrier that you are using.
[01:13.07-01:18.56] Agent: Okay, that's okay. I need you on the line for just one minute.
[01:19.17-01:20.95] Agent: I'm going to call the activation
[01:23.02-01:24.59] Agent: and I'm going to
[01:27.25-01:31.16] Agent: let them know about my IDS and all this stuff.
[01:31.29-01:34.99] Agent: Oay. And they will be connecting you with the.
[01:35.18-01:40.61] Agent: The computer. Computer is going to ask you five to six short questions and you're all done.
[01:40.63-01:41.82] Agent: You just have to answer yes.
[01:41.92-01:42.67] Customer: Okay?
[01:45.88-01:52.46] Agent: These short questions you are going to hear that short questions in the form of like you are confirming that you are choosing [ORGANIZATION] as a vioice provider.
[01:52.59-01:53.71] Agent: You have to say yes.
[01:53.85-02:00.03] Agent: Once you answer all six short questions as yes, you are all done and please let the system hang up on you.
[02:00.08-02:01.62] Agent: Okay? Do not hang up.
[02:01.79-02:06.96] Agent: Okay, I'm going to put you on hold for just a moment to gather all the details and then we can call activation.
[02:07.02-02:09.46] Agent: Okay? Okay, thank you.
[02:09.59-02:10.90] Agent: You want to add something
[02:42.81-02:44.40] Agent: so I going to call you.
[02:44.49-02:46.39] Agent: I'going to call the activition right now.
[02:46.46-02:47.91] Agent: Please be focused. Okay?
[02:48.66-02:50.51] Agent: Okay, thank you.
[02:57.78-03:01.77] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:01.94-03:05.73] IVR/System: This call may be monitored or recorded for quality and training purposes.
[03:05.88-03:08.18] IVR/System: Please hold for the next available [OCCUPATION].
[03:19.47-03:22.29] IVR/System: Thank you for callingruction [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:22.40-03:24.60] Agent: This is [PERSON_NAME] speaking, how can I help you?
[03:24.74-03:28.01] Agent: Hey Ms. [PERSON_NAME], this is [PERSON_NAME], how are you doing?
[03:28.38-03:29.68] Agent: I'm good, how are you?
[03:29.83-03:32.08] Agent: I'm also fine, thanks for asking.
[03:32.27-03:36.00] Agent: My master ID is [PASSWORD].
[03:38.62-03:40.12] Agent: And how can I help you?
[03:40.66-03:52.55] Customer: The account number is [ACCOUNT_NUMBER]
[03:54.87-04:12.49] Agent: Mr. [PERSON_NAME] at [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION] [LOCATION].
[04:12.67-04:14.19] Agent: How can I help you with this?
[04:14.56-04:16.46] Agent: I have customer on call with me.
[04:16.53-04:18.94] Agent: Just looking to complete the third party verification.
[04:23.43-04:25.09] Agent: Is it for ported numbers?
[04:25.22-04:25.88] Customer: Yes,
[04:31.79-04:33.04] Customer: I have for one phone number.
[04:33.07-04:37.84] Customer: [PHONE_NUMBER]. Yes, that's the number we are porting.
[04:38.03-04:42.68] Agent: Okay. All right. We can transfer the customer and transfer them over to.
[04:42.75-04:43.92] Agent: Yes, you can talk to customer.
[04:43.95-04:45.26] Agent: He is totally available, sir.
[04:45.31-04:46.44] Agent: Please talk to her.
[04:46.88-04:48.18] Agent: Yes, how are you?
[04:48.60-04:50.06] Customer: I'm good, how are you?
[04:50.23-04:51.74] Agent: All right. In orderection.
[04:52.07-05:01.01] IVR/System: Awesome. That's great. In order forection business to complete your order, you must verify through an independent third party your selection ofection business as a local long distance provider.
[05:01.16-05:06.64] IVR/System: I will now connect you with a third party verification system to vey answer a few future questions with the ando.
[05:06.78-05:11.78] IVR/System: This automated process takes only a few moments and until you answer the questions, your order cannot be processed.
[05:11.94-05:15.34] IVR/System: If you answer no, you'll be forwarded to a live [OCCUPATION].
[05:15.52-05:19.04] Agent: Now, sir, do you have any questions for me before I transfer you?
[05:20.54-05:21.27] Customer: Yes,
[05:23.25-05:26.07] IVR/System: what's your question? No, no question.
[05:26.26-05:28.36] IVR/System: O. Okay. All right.
[05:30.01-05:32.56] IVR/System: Please remember that it is important you do not hang up with [ORGANIZATION] [ORGANIZATION].
[05:32.61-05:34.06] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[05:34.10-05:35.62] IVR/System: We appreciate your business.
[05:35.76-05:37.42] IVR/System: The next voice you will hear will be.
[05:37.44-05:41.26] IVR/System: The automated system is going to ask you a couple of questions.
[05:41.32-05:45.17] IVR/System: Once it's completed, let the system hang up on you, okay?
[05:45.35-05:48.20] IVR/System: Okay. All right. You guys have a wonderful [DURATION].
[05:48.25-05:51.64] IVR/System: Stay safe. The next voice you here will be the automated system.
[05:51.77-05:53.19] IVR/System: Thank you. For you,
[06:05.38-06:10.21] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] delivers the fastest Internet speeds available for the price.
[06:10.33-06:17.84] IVR/System: That means you can download files faster, connect all of your employees devices, boost productivity and save money every [DURATION].
[06:17.97-06:26.54] IVR/System: Plus, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] includes free web hosting, customized email addresses, desktop security, data backup and WI fi.
[06:26.68-06:31.21] IVR/System: It all adds up to a better experience for your business and your customers.
[06:31.35-06:37.75] IVR/System: Learn more@business.spectrum.com or ask your [OCCUPATION] about [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]
[06:46.33-06:50.71] IVR/System: and thank youing the [ORGANIZATION] [ORGANIZATION] verification system provided by [ORGANIZATION].
[06:50.86-07:02.23] IVR/System: This recorded call will confirm that you choose [ORGANIZATION] [ORGANIZATION] as your new voice service which will be provided by [ORGANIZATION] [ORGANIZATION] and its voice subsidiaries and not by your current voice service providers.
[07:02.38-07:05.52] IVR/System: You can press [PHONE_NUMBER] at any time to speak to an [OCCUPATION].
[07:05.82-07:15.87] IVR/System: To confirm the telephone numbers you are switching to [ORGANIZATION] [ORGANIZATION] service are [PHONE_NUMBER].
[07:15.97-07:18.25] IVR/System: Please wait for the tone and say yes.
[07:20.26-07:21.00] Customer: Yes.
[07:22.94-07:26.57] IVR/System: To confirm your Full name is Mr.
[07:26.63-07:28.58] IVR/System: [PERSON_NAME]. Please say yes.
[07:32.40-07:33.14] Customer: Yes.
[07:34.88-07:39.75] IVR/System: Please confirm your full address where services will be installed and then press the pound key.
[07:42.32-07:43.06] Customer: Yes.
[07:46.37-07:54.67] IVR/System: To confirm that you are [PERSON_AGE] [PERSON_AGE] and are authorized to change the [OCCUPATION] [OCCUPATION] for these telephone numbers, please say yes after the tone.
[07:56.29-07:57.02] Customer: Yes,
[07:58.40-08:00.56] IVR/System: I am sorry, I did not understand.
[08:00.66-08:08.87] IVR/System: To confirm that you are [PERSON_AGE] [PERSON_AGE] and are authorized to change the [OCCUPATION] [OCCUPATION] for these telephone numbers, please say yes after the tone.
[08:09.85-08:10.58] Customer: Yes.
[08:12.25-08:18.38] IVR/System: To confirm your Selection of [ORGANIZATION] [ORGANIZATION] for your local voice service, Please say yes after the tone.
[08:19.17-08:19.90] Customer: Yes.
[08:21.73-08:28.02] IVR/System: To confirm your selection of [ORGANIZATION] [ORGANIZATION] for your local toll service, please say yes after the tone.
[08:28.85-08:29.58] Customer: Yes.
[08:31.29-08:39.62] IVR/System: To confirm your selection of [ORGANIZATION] [ORGANIZATION] for your long distance service, which includes international service, please say yes after the tone.
[08:40.45-08:41.18] Customer: Yes.
[08:43.16-08:49.99] IVR/System: To confirm your selection of [ORGANIZATION] [ORGANIZATION] as your exclusive [OCCUPATION] [OCCUPATION], please say yes after the tone.
[08:50.92-08:51.66] Customer: Yes.
[08:53.40-09:05.10] IVR/System: To ensure that we can identify the services that you currently receive, do you authorize your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] to obtain your customer account records from your current local [OCCUPATION] [OCCUPATION] to provide your approval?
[09:05.17-09:07.26] IVR/System: Please say yes after the tone.
[09:08.16-09:08.90] Customer: Yes.
[09:10.61-09:16.83] IVR/System: Here'your last question. You are confirming your understanding of [ORGANIZATION] [ORGANIZATION] [NUMBER_SEQUENCE] service.
[09:16.97-09:21.88] IVR/System: In the event of a network or power outage, you may not be able to make 9, 1 and 1 calls.
[09:22.03-09:28.30] IVR/System: Phone equipment installed for [ORGANIZATION] [ORGANIZATION] must not be moved to a new address without first contacting [ORGANIZATION].
[09:28.47-09:39.57] IVR/System: If it is relocated and you dial [PHONE_NUMBER], you will need to provide your address to the [OCCUPATION] [OCCUPATION] or your call may be misdirected to the wrong location or [OCCUPATION] [OCCUPATION] [OCCUPATION].
[09:39.76-09:50.87] IVR/System: Also, during the first [DURATION] [DURATION] after initiating service or advising us of an address change, if you dial on [PHONE_NUMBER] [PHONE_NUMBER], you must relay the new service address to the [OCCUPATION] [OCCUPATION].
[09:51.04-09:54.87] IVR/System: To confirm your understanding, please say yes after the tone.
[09:55.61-09:56.35] Customer: Yes.
[09:57.68-09:59.85] IVR/System: I am sorry. I did not understand.
[09:59.97-10:01.47] IVR/System: Here is your last question.
[10:01.64-10:06.09] IVR/System: You are confirming your understanding of [ORGANIZATION] [ORGANIZATION] [NUMBER_SEQUENCE] service.
[10:06.23-10:11.19] IVR/System: In the event of a network or power outage, you may not be able to make [PHONE_NUMBER] calls.
[10:11.36-10:17.59] IVR/System: Drone equipment installed for [ORGANIZATION] [ORGANIZATION] must not be moved to a new address without first contacting [ORGANIZATION].
[10:17.76-10:28.86] IVR/System: If it is relocated and you dial [PHONE_NUMBER], you will need to provide your address to the [OCCUPATION] [OCCUPATION] or your call may be misdirected to the wrong location or [OCCUPATION] [OCCUPATION] [OCCUPATION].
[10:29.05-10:41.91] IVR/System: Also, during the first [DURATION] [DURATION] after initiating service or advising us of an address change, if you dial on [PHONE_NUMBER] [PHONE_NUMBER], you must relay the new service address to the [OCCUPATION] [OCCUPATION] to confirm your understanding.
[10:41.98-10:44.15] IVR/System: Please say yes after the tone.
[10:44.89-10:45.63] Customer: Yes.
[10:47.50-10:49.96] IVR/System: Thank you and welcome to [ORGANIZATION] [ORGANIZATION].
[10:52.01-10:54.80] Agent: Hello? Yes, buddy. Yes, sir.
[10:54.85-10:56.17] Agent: Thank you so much for your patience.
[10:56.23-10:57.73] Agent: Now we completed the.
[10:57.87-11:03.01] Agent: We are going to install this on [DATE] [DATE] between the hours of [TIME] and [TIME] and [TIME] to [TIME].
[11:03.05-11:05.95] Agent: Okay? Okay. Is that good?
[11:06.06-11:07.75] Agent: Is that a good [DURATION] for you?
[11:07.94-11:11.41] Customer: Yeah. Only next [DURATION] it started from the beginning of the [DURATION].
[11:11.46-11:12.36] Agent: What do you think?
[11:13.05-11:14.43] Customer: Beginning of the [DURATION]?
[11:14.62-11:18.15] Agent: Yeah, next [DURATION]. You start from next [DURATION].
[11:19.13-11:23.48] Agent: If I found the first available next [DURATION], why I'll pick that up for you.
[11:23.53-11:25.12] Agent: If not, then [DATE] [DATE].
[11:25.86-11:27.72] Customer: Okay, no problem is good.
[11:28.01-11:32.27] Agent: Great. I'll call you back after [DURATION] [DURATION] and provide your confirmed date and time.
[11:32.30-11:35.57] Agent: Okay. ###ay what's your name, sir?
[11:35.75-11:39.41] Customer: [PERSON_NAME]. [PERSON_NAME], I call you back, okay?
[11:39.58-11:41.43] Agent: Okay. Have a good one.
[11:41.46-11:42.10] Agent: Take care of yourself.
[11:42.13-11:43.29] Customer: You too. All right, buddy.","Hello, this is [PERSON_NAME]. On behalf of [ORGANIZATION] [ORGANIZATION], may I speak with Mr. [PERSON_NAME]? Yes, it is me. Okay, sir, yesterday you placed an order with [ORGANIZATION] [ORGANIZATION]. We just need [DURATION] [DURATION] [DURATION] [DURATION] course process. You just need to complete the third party verification. I'll be transferring this call to one of my [OCCUPATION] and'll be guiding you further. Is that okay? Okay. Hello? Yes. Hey sir, good afternoon, this is [PERSON_NAME] [P","Hello, this is [PERSON_NAME]. On behalf of [ORGANIZATION] [ORGANIZATION], may I speak with Mr. [PERSON_NAME]? Yes, it is me. Okay, sir, yesterday you placed an order with [ORGANIZATION] [ORGANIZATION]. We just need [DURATION] [DURATION] [DURATION] [DURATION] course process. You just need to complete the third party verification. I'll be transferring this call to one of my [OCCUPATION] and'll be guiding you further. Is that okay? Okay. Hello? Yes. Hey sir, good afternoon, this is [PERSON_NAME] [PERSON_NAME], I one of [OCCUPATION]. How are you doing? Everything is good. Then you? I'm also fine, thanks for asking. I'm really surerry to bother you, but I need to just complete one process here that's called third party verification to port out the same numbers from the existing carrier that you are using. Okay, that's okay. I need you on the line for just one minute. I'm going to call the activation and I'm going to let them know about my IDS and all this stuff. Oay. And they will be connecting you with the. The computer. Computer is going to ask you five to six short questions and you're all done. You just have to answer yes. Okay? These short questions you are going to hear that short questions in the form of like you are confirming that you are choosing [ORGANIZATION] as a vioice provider. You have to say yes. Once you answer all six short questions as yes, you are all done and please let the system hang up on you. Okay? Do not hang up. Okay, I'm going to put you on hold for just a moment to gather all the details and then we can call activation. Okay? Okay, thank you. You want to add something so I going to call you. I'going to call the activition right now. Please be focused. Okay? Okay, thank you. Thank you for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This call may be monitored or recorded for quality and training purposes. Please hold for the next available [OCCUPATION]. Thank you for callingruction [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME] speaking, how can I help you? Hey Ms. [PERSON_NAME], this is [PERSON_NAME], how are you doing? I'm good, how are you? I'm also fine, thanks for asking. My master ID is [PASSWORD]. And how can I help you? The account number is [ACCOUNT_NUMBER] Mr. [PERSON_NAME] at [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION] [LOCATION]. How can I help you with this? I have customer on call with me. Just looking to complete the third party verification. Is it for ported numbers? Yes, I have for one phone number. [PHONE_NUMBER]. Yes, that's the number we are porting. Okay. All right. We can transfer the customer and transfer them over to. Yes, you can talk to customer. He is totally available, sir. Please talk to her. Yes, how are you? I'm good, how are you? All right. In orderection. Awesome. That's great. In order forection business to complete your order, you must verify through an independent third party your selection ofection business as a local long distance provider. I will now connect you with a third party verification system to vey answer a few future questions with the ando. This automated process takes only a few moments and until you answer the questions, your order cannot be processed. If you answer no, you'll be forwarded to a live [OCCUPATION]. Now, sir, do you have any questions for me before I transfer you? Yes, what's your question? No, no question. O. Okay. All right. Please remember that it is important you do not hang up with [ORGANIZATION] [ORGANIZATION]. Thank you for choosing [ORGANIZATION] [ORGANIZATION]. We appreciate your business. The next voice you will hear will be. The automated system is going to ask you a couple of questions. Once it's completed, let the system hang up on you, okay? Okay. All right. You guys have a wonderful [DURATION]. Stay safe. The next voice you here will be the automated system. Thank you. For you, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] delivers the fastest Internet speeds available for the price. That means you can download files faster, connect all of your employees devices, boost productivity and save money every [DURATION]. Plus, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] includes free web hosting, customized email addresses, desktop security, data backup and WI fi. It all adds up to a better experience for your business and your customers. Learn more@business.spectrum.com or ask your [OCCUPATION] about [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and thank youing the [ORGANIZATION] [ORGANIZATION] verification system provided by [ORGANIZATION]. This recorded call will confirm that you choose [ORGANIZATION] [ORGANIZATION] as your new voice service which will be provided by [ORGANIZATION] [ORGANIZATION] and its voice subsidiaries and not by your current voice service providers. You can press [PHONE_NUMBER] at any time to speak to an [OCCUPATION]. To confirm the telephone numbers you are switching to [ORGANIZATION] [ORGANIZATION] service are [PHONE_NUMBER]. Please wait for the tone and say yes. Yes. To confirm your Full name is Mr. [PERSON_NAME]. Please say yes. Yes. Please confirm your full address where services will be installed and then press the pound key. Yes. To confirm that you are [PERSON_AGE] [PERSON_AGE] and are authorized to change the [OCCUPATION] [OCCUPATION] for these telephone numbers, please say yes after the tone. Yes, I am sorry, I did not understand. To confirm that you are [PERSON_AGE] [PERSON_AGE] and are authorized to change the [OCCUPATION] [OCCUPATION] for these telephone numbers, please say yes after the tone. Yes. To confirm your Selection of [ORGANIZATION] [ORGANIZATION] for your local voice service, Please say yes after the tone. Yes. To confirm your selection of [ORGANIZATION] [ORGANIZATION] for your local toll service, please say yes after the tone. Yes. To confirm your selection of [ORGANIZATION] [ORGANIZATION] for your long distance service, which includes international service, please say yes after the tone. Yes. To confirm your selection of [ORGANIZATION] [ORGANIZATION] as your exclusive [OCCUPATION] [OCCUPATION], please say yes after the tone. Yes. To ensure that we can identify the services that you currently receive, do you authorize your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] to obtain your customer account records from your current local [OCCUPATION] [OCCUPATION] to provide your approval? Please say yes after the tone. Yes. Here'your last question. You are confirming your understanding of [ORGANIZATION] [ORGANIZATION] [NUMBER_SEQUENCE] service. In the event of a network or power outage, you may not be able to make 9, 1 and 1 calls. Phone equipment installed for [ORGANIZATION] [ORGANIZATION] must not be moved to a new address without first contacting [ORGANIZATION]. If it is relocated and you dial [PHONE_NUMBER], you will need to provide your address to the [OCCUPATION] [OCCUPATION] or your call may be misdirected to the wrong location or [OCCUPATION] [OCCUPATION] [OCCUPATION]. Also, during the first [DURATION] [DURATION] after initiating service or advising us of an address change, if you dial on [PHONE_NUMBER] [PHONE_NUMBER], you must relay the new service address to the [OCCUPATION] [OCCUPATION]. To confirm your understanding, please say yes after the tone. Yes. I am sorry. I did not understand. Here is your last question. You are confirming your understanding of [ORGANIZATION] [ORGANIZATION] [NUMBER_SEQUENCE] service. In the event of a network or power outage, you may not be able to make [PHONE_NUMBER] calls. Drone equipment installed for [ORGANIZATION] [ORGANIZATION] must not be moved to a new address without first contacting [ORGANIZATION]. If it is relocated and you dial [PHONE_NUMBER], you will need to provide your address to the [OCCUPATION] [OCCUPATION] or your call may be misdirected to the wrong location or [OCCUPATION] [OCCUPATION] [OCCUPATION]. Also, during the first [DURATION] [DURATION] after initiating service or advising us of an address change, if you dial on [PHONE_NUMBER] [PHONE_NUMBER], you must relay the new service address to the [OCCUPATION] [OCCUPATION] to confirm your understanding. Please say yes after the tone. Yes. Thank you and welcome to [ORGANIZATION] [ORGANIZATION]. Hello? Yes, buddy. Yes, sir. Thank you so much for your patience. Now we completed the. We are going to install this on [DATE] [DATE] between the hours of [TIME] and [TIME] and [TIME] to [TIME]. Okay? Okay. Is that good? Is that a good [DURATION] for you? Yeah. Only next [DURATION] it started from the beginning of the [DURATION]. What do you think? Beginning of the [DURATION]? Yeah, next [DURATION]. You start from next [DURATION]. If I found the first available next [DURATION], why I'll pick that up for you. If not, then [DATE] [DATE]. Okay, no problem is good. Great. I'll call you back after [DURATION] [DURATION] and provide your confirmed date and time. Okay. ###ay what's your name, sir? [PERSON_NAME]. [PERSON_NAME], I call you back, okay? Okay. Have a good one. Take care of yourself. You too. All right, buddy."
31,3186,fa706d1278b84a09855be2f57fa0a73b,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/fa706d1278b84a09855be2f57fa0a73b_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9210213,0.9210212779156328,692.0,1612,1612,2.3294797687861273,49,8,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.471,144,85,54,5,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.09-00:05.92] IVR/System: [ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL].
[00:06.05-00:15.07] IVR/System: For existing accounts, property management and facility maintenance companies, press [PHONE_NUMBER] for new estimates or home or business.
[00:16.34-00:18.36] IVR/System: For auto glass replacement
[00:24.73-00:27.30] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:27.45-00:29.39] IVR/System: We can help beautify your home
[00:31.68-00:33.66] Agent: fix. This is [PERSON_NAME] [PERSON_NAME].
[00:35.12-00:38.49] Customer: Hello? Hello. I have.
[00:41.16-00:42.70] Customer: Yeah. Can you hear me?
[00:43.67-00:45.34] Agent: I can. What can I do for you?
[00:47.23-00:54.17] Customer: I have a garden window that the top glazing panel is broken on.
[00:56.53-01:01.59] Customer: I'm wondering if I can order a replacement glass through you.
[01:02.94-01:04.56] Agent: Okay. And you were just wanting it?
[01:04.61-01:08.39] Agent: I'm assuming it's like a single pane window that you were wanting to have replaced.
[01:09.94-01:12.15] Customer: Well, actually it's a thermal pane window.
[01:12.18-01:13.88] Customer: It's a double pane window.
[01:14.97-01:19.92] Agent: Okay. Unfortunately we're actually not doing any will call glass.
[01:21.91-01:27.82] Agent: Just had too many people who didn't measure correctly and were yelling at us in our shops.
[01:27.84-01:29.75] Agent: So unfortunately we are not doing any.
[01:29.86-01:32.41] Agent: We'll call glass for single or double paying units.
[01:34.22-01:35.08] Customer: Okay.
[01:38.22-01:45.56] Agent: That is to say that you can replace it but you don'tlace it.
[01:46.14-01:48.10] Agent: We would do the glass and install.
[01:48.23-01:51.98] Agent: We wouldn't do just a glass supplying though.
[01:52.84-01:56.56] Customer: Uh huh. Well what's the procedure for that?
[01:56.64-02:01.75] Agent: You'd send a person out to look at the windowure the requ.
[02:03.05-02:08.43] Agent: Yeah. Actually real quick, just so I can confirm one detail, what's the zip code of your property?
[02:09.93-02:11.66] Customer: [LOCATION].
[02:13.37-02:16.89] Agent: Okay, perfect. And you are in our service area.
[02:17.03-02:18.74] Agent: So what I would need to do to.
[02:18.80-02:19.88] Agent: We can do it two ways.
[02:19.97-02:31.25] Agent: First option one is the one that people choose the most is that if I can get a picture of the garden window from the inside and outside and a measurement of the exposed glass, I can get you a free online bid.
[02:31.41-02:39.01] Customer: And with that bid, will we'still send somebody out to do a final measure before we order any glass?
[02:39.06-02:41.28] Customer: So there's something high stakes about the measurement.
[02:41.37-02:45.34] Agent: Option two, we can send somebody out just to do the bid.
[02:45.40-02:50.87] Agent: Gets your price. That does come with a $[MONEY_AMOUNT] charge, but it applies to everything.
[02:50.98-02:53.16] Agent: Any service moving forward.
[02:55.09-02:56.07] Customer: I see.
[02:58.38-03:01.91] Customer: Well, I could. I could take some pictures of it and.
[03:02.34-03:05.07] Customer: Okay, do it the first way.
[03:05.78-03:10.79] Agent: So you want to a pure from the inside of the window and the outside.
[03:11.94-03:21.35] Agent: Correct. And is this the kind of garden window that's like on a high [LOCATION] [LOCATION] or like dight basement or is it the kind that you can just walk up and touch from the outside?
[03:22.78-03:26.03] Customer: Well, it's actually been removed from the building.
[03:27.50-03:29.79] Agent: Oh, okay. And
[03:31.41-03:36.72] Customer: the window got broken removing it from the wind from the building.
[03:37.76-03:42.06] Customer: And I've actually pulled the glazing panel out of the.
[03:42.21-03:45.94] Customer: It's an aluminum frame garden window.
[03:46.13-03:49.67] Customer: I pulled the broken glazing panel out of the.
[03:49.76-03:58.82] Customer: Out of the window and I've cleaned up all the glazing compound that they glued it into the frame with.
[04:00.16-04:03.82] Agent: Okay. And so it's.
[04:03.91-04:08.80] Agent: It's missing a glazing panel, a thermalane glazing panel.
[04:08.99-04:16.56] Customer: And the plastic. What do they call those glazing beads that snap in around it?
[04:19.43-04:20.79] Customer: What you, what do you call them?
[04:20.90-04:24.71] Agent: So snap bead, vinyl or vinyl snap be.
[04:24.77-04:25.94] Agent: That's exactly what you get.
[04:25.99-04:30.94] Agent: Right. So I guess at this point, would you want to just.
[04:31.10-04:33.71] Agent: You could. Honestly, if you want to bring in.
[04:33.78-04:36.81] Agent: I don't. Don't know how cumbersome this would be, but would you want to just.
[04:36.89-04:43.29] Agent: I guess. Are you just doing this as a refurbished project to be used for something later or were you hoping to reattach it?
[04:43.35-04:44.60] Customer: Yeah. Right.
[04:46.06-04:48.51] Agent: Okay. It's still a good window.
[04:50.33-04:56.68] Customer: Unfortunately, the glass got broken and so I'd like to.
[04:56.98-05:01.51] Customer: I'd like to get it repaired so that I can move it on to someone else.
[05:02.13-05:03.73] Customer: It's in my van.
[05:03.91-05:06.07] Customer: It is portable.
[05:07.30-05:08.74] Agent: Yeah. So actually that's.
[05:08.77-05:21.75] Agent: That's what I was going to recommend is that if you've got it removed and honestly it would save you a travel charge and mobile labor because our labor is a little bit different than what we charge in the field versus if you bring it into our shop.
[05:21.90-05:23.36] Agent: So since this is like.
[05:25.83-05:27.27] Agent: Yeah, yeahah. We actually have a shop.
[05:27.31-05:30.41] Agent: It's in [LOCATION]. We're kind of between the Ret.
[05:30.44-05:33.62] Agent: [ORGANIZATION] and the [ORGANIZATION] right there off [LOCATION].
[05:34.63-05:38.84] Customer: Oh yeah. So if you actually have it, that's fine.
[05:39.02-05:43.45] Agent: If you want to bring that in and have us take a look at it and then let us do, you know, leave it with us.
[05:43.48-05:50.42] Agent: Let us do the install and do that on site rather than us going out, then that would definitely save you some money and time.
[05:51.50-05:53.45] Customer: Oh, wow. Yeah. Well, that's.
[05:53.51-05:54.63] Customer: That's doable.
[05:55.89-05:57.99] Customer: Yeah. Okay. Do you want me to get.
[05:58.02-06:00.59] Agent: So I could actually you leave the.
[06:00.66-06:02.77] Agent: Leave the whole window with.
[06:02.87-06:12.04] Customer: The window is 3 foot high by 5ft wide and it extends out from the building about 12 inches.
[06:13.21-06:15.95] Customer: Okay. It has lights normaly.
[06:17.00-06:23.35] Agent: Normally I would say that we could keep it on since it's a garden window.
[06:25.08-06:27.58] Agent: I'll let them make the call at the shop.
[06:28.00-06:30.38] Agent: Just due to the circumference of it.
[06:30.45-06:33.07] Agent: They may opt for you to hold on to it.
[06:33.12-06:42.81] Agent: Mostly not because we don't want it in that Thing, but mostly because we just don't want to have the opportunity to break it just because in a shop that gets busy, what if you.
[06:42.93-06:44.49] Agent: Yeah, and so I'll let them make the call.
[06:44.51-06:53.09] Agent: Like if it was like a normal like vinyl double pane sliding window, like pop it out, bring it in, leave it with us, you get it back, we get it back to you later.
[06:53.27-07:02.73] Agent: But they may ask you to, yeah, they may ask you to hold on to that or they may just be like, yeah, you know, put it over in this corner of the shop and we'll get to it once we got the glass in.
[07:02.87-07:12.31] Agent: So. But yeah, Our address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] and [LOCATION] [LOCATION].
[07:17.50-07:21.31] Customer: Okay, [LOCATION]. What, what's the street again?
[07:22.57-07:27.75] Customer: [LOCATION] [LOCATION] [LOCATION] and [LOCATION] [LOCATION] [LOCATION].
[07:27.82-07:28.60] Customer: Okay.
[07:30.38-07:32.44] Customer: All right. And what are your hours?
[07:34.06-07:35.40] Agent: We're open [TIME] to [TIME].
[07:35.49-07:49.13] Agent: I would say anytime after like [TIME], [TIME] and then before [TIME] is probably best just because it gets a little hectic here first thing in the morning and then end of the day everyone's kind of trying to get out the door.
[07:49.24-08:01.54] Agent: The only thing I would just double check on, sir, is that before you come in, maybe just give us a jingle and just say like, hey, I was thinking about coming in around this time and just that way we can make sure to have somebody around to do a measure and get you a price.
[08:01.83-08:05.57] Agent: Just so that way we just make sure we have somebody available to help you out.
[08:07.05-08:07.94] Customer: Okay,
[08:09.40-08:15.75] Customer: well, what's the best time to come by for an appraisal like this?
[08:17.08-08:21.94] Agent: I would say Most like between [TIME] and [TIME] and [TIME] is usually best.
[08:23.44-08:26.31] Customer: Oh, okay. All right.
[08:27.73-08:30.62] Customer: Well, that sounds fantastic.
[08:32.51-08:37.28] Customer: Either way, it would work if I could leave the window with you or if I.
[08:37.42-08:48.63] Customer: You measure it and get the measurements you need to order the parts, then I come back with the window at a later time and you would install it.
[08:48.75-08:50.13] Customer: Like I said, it'll.
[08:50.63-08:57.58] Agent: Yep. And like I said it will, it'll move a lot quicker because you're bringing to us, you're getting it measured quicker.
[08:57.63-08:58.94] Agent: You're getting, you know, everything about.
[08:58.95-09:01.56] Agent: It's going to happen a lot faster and it's going to be better for your pocketbook.
[09:01.62-09:02.22] Agent: So.
[09:04.00-09:07.13] Customer: Okay. And you can give me,
[09:08.51-09:12.50] Customer: you can give me a price on it when I come in to show it to you.
[09:13.48-09:17.64] Agent: Yes, absolutely. And then to move forward, we'll just grab a deposit from you.
[09:17.74-09:21.71] Agent: It'usually 50% and then we'll just get your Sor out and get that moving forward.
[09:21.81-09:27.50] Customer: Okay. All right, so this is Monday through Friday, you're available here.
[09:28.27-09:30.38] Agent: Correct. And we do open at [TIME].
[09:30.43-09:34.43] Agent: It's just I tell people just after the chaos of the morning can die down.
[09:34.48-09:36.58] Agent: Usually after [TIME] or [TIME] is better.
[09:39.24-09:43.98] Customer: All right, and let me see, what is your phone number there?
[09:44.27-09:48.29] Customer: I know, I just called you same number, wouldn't it?
[09:49.39-09:54.17] Agent: Yeah. So the phone number for our shop to call in is.
[09:54.48-09:56.05] Customer: What is the main number?
[10:02.03-10:03.70] Agent: Sorry about that. Just one sec.
[10:05.03-10:08.89] Agent: [PHONE_NUMBER].
[10:17.82-10:21.89] Agent: Correct. Okay. All right, great.
[10:21.93-10:25.12] Agent: What's your name? [PERSON_NAME].
[10:26.62-10:29.84] Customer: Okay, [PERSON_NAME], I appreciate you taking my call.
[10:30.17-10:34.91] Customer: I will probably get right on this tomorrow.
[10:36.25-10:41.11] Customer: So I need call in like you suggested before.
[10:41.14-10:42.60] Customer: I had your way.
[10:43.67-10:49.06] Agent: Yeah, just. Just to double check like if you know you're probably gonna be heading in there in about [DURATION] [DURATION], just like.
[10:49.15-10:50.88] Agent: And we'll just like make sure that we have somebody.
[10:50.96-10:54.91] Agent: We'll just message them and just say hey, just want to make sure we got somebody that can help them out.
[10:54.96-10:58.38] Agent: Just so that way when you come in, we're making the best use of your time.
[11:00.20-11:03.36] Agent: Great. Yeah, and yours as well.
[11:03.42-11:05.29] Agent: I don't want to take up your time.
[11:06.03-11:08.53] Agent: So that's a [LOCATION] address, I guess.
[11:09.58-11:11.55] Agent: Correct for when I google it.
[11:13.05-11:15.11] Agent: All right, great. Thanks [PERSON_NAME].
[11:15.14-11:20.94] Agent: I appreciate your help and I will put that on my schedule to come into your.
[11:21.08-11:24.79] Agent: Your shop tomorrow. Okay, sounds good.
[11:24.82-11:25.55] Agent: You take care of yourself.
[11:25.58-11:26.72] Agent: We'll talk to you soon.
[11:27.34-11:30.17] Agent: Okay, thanks. Bye. All right, welcome.
[11:30.19-11:30.25] Agent: Bye.","[ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies, press [PHONE_NUMBER] for new estimates or home or business. For auto glass replacement [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home fix. This is [PERSON_NAME] [PERSON_NAME]. Hello? Hello. I have. Yeah. Can you hear me? I can. What can I do for you? I have a garden window tha","[ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies, press [PHONE_NUMBER] for new estimates or home or business. For auto glass replacement [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home fix. This is [PERSON_NAME] [PERSON_NAME]. Hello? Hello. I have. Yeah. Can you hear me? I can. What can I do for you? I have a garden window that the top glazing panel is broken on. I'm wondering if I can order a replacement glass through you. Okay. And you were just wanting it? I'm assuming it's like a single pane window that you were wanting to have replaced. Well, actually it's a thermal pane window. It's a double pane window. Okay. Unfortunately we're actually not doing any will call glass. Just had too many people who didn't measure correctly and were yelling at us in our shops. So unfortunately we are not doing any. We'll call glass for single or double paying units. Okay. That is to say that you can replace it but you don'tlace it. We would do the glass and install. We wouldn't do just a glass supplying though. Uh huh. Well what's the procedure for that? You'd send a person out to look at the windowure the requ. Yeah. Actually real quick, just so I can confirm one detail, what's the zip code of your property? [LOCATION]. Okay, perfect. And you are in our service area. So what I would need to do to. We can do it two ways. First option one is the one that people choose the most is that if I can get a picture of the garden window from the inside and outside and a measurement of the exposed glass, I can get you a free online bid. And with that bid, will we'still send somebody out to do a final measure before we order any glass? So there's something high stakes about the measurement. Option two, we can send somebody out just to do the bid. Gets your price. That does come with a $[MONEY_AMOUNT] charge, but it applies to everything. Any service moving forward. I see. Well, I could. I could take some pictures of it and. Okay, do it the first way. So you want to a pure from the inside of the window and the outside. Correct. And is this the kind of garden window that's like on a high [LOCATION] [LOCATION] or like dight basement or is it the kind that you can just walk up and touch from the outside? Well, it's actually been removed from the building. Oh, okay. And the window got broken removing it from the wind from the building. And I've actually pulled the glazing panel out of the. It's an aluminum frame garden window. I pulled the broken glazing panel out of the. Out of the window and I've cleaned up all the glazing compound that they glued it into the frame with. Okay. And so it's. It's missing a glazing panel, a thermalane glazing panel. And the plastic. What do they call those glazing beads that snap in around it? What you, what do you call them? So snap bead, vinyl or vinyl snap be. That's exactly what you get. Right. So I guess at this point, would you want to just. You could. Honestly, if you want to bring in. I don't. Don't know how cumbersome this would be, but would you want to just. I guess. Are you just doing this as a refurbished project to be used for something later or were you hoping to reattach it? Yeah. Right. Okay. It's still a good window. Unfortunately, the glass got broken and so I'd like to. I'd like to get it repaired so that I can move it on to someone else. It's in my van. It is portable. Yeah. So actually that's. That's what I was going to recommend is that if you've got it removed and honestly it would save you a travel charge and mobile labor because our labor is a little bit different than what we charge in the field versus if you bring it into our shop. So since this is like. Yeah, yeahah. We actually have a shop. It's in [LOCATION]. We're kind of between the Ret. [ORGANIZATION] and the [ORGANIZATION] right there off [LOCATION]. Oh yeah. So if you actually have it, that's fine. If you want to bring that in and have us take a look at it and then let us do, you know, leave it with us. Let us do the install and do that on site rather than us going out, then that would definitely save you some money and time. Oh, wow. Yeah. Well, that's. That's doable. Yeah. Okay. Do you want me to get. So I could actually you leave the. Leave the whole window with. The window is 3 foot high by 5ft wide and it extends out from the building about 12 inches. Okay. It has lights normaly. Normally I would say that we could keep it on since it's a garden window. I'll let them make the call at the shop. Just due to the circumference of it. They may opt for you to hold on to it. Mostly not because we don't want it in that Thing, but mostly because we just don't want to have the opportunity to break it just because in a shop that gets busy, what if you. Yeah, and so I'll let them make the call. Like if it was like a normal like vinyl double pane sliding window, like pop it out, bring it in, leave it with us, you get it back, we get it back to you later. But they may ask you to, yeah, they may ask you to hold on to that or they may just be like, yeah, you know, put it over in this corner of the shop and we'll get to it once we got the glass in. So. But yeah, Our address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] and [LOCATION] [LOCATION]. Okay, [LOCATION]. What, what's the street again? [LOCATION] [LOCATION] [LOCATION] and [LOCATION] [LOCATION] [LOCATION]. Okay. All right. And what are your hours? We're open [TIME] to [TIME]. I would say anytime after like [TIME], [TIME] and then before [TIME] is probably best just because it gets a little hectic here first thing in the morning and then end of the day everyone's kind of trying to get out the door. The only thing I would just double check on, sir, is that before you come in, maybe just give us a jingle and just say like, hey, I was thinking about coming in around this time and just that way we can make sure to have somebody around to do a measure and get you a price. Just so that way we just make sure we have somebody available to help you out. Okay, well, what's the best time to come by for an appraisal like this? I would say Most like between [TIME] and [TIME] and [TIME] is usually best. Oh, okay. All right. Well, that sounds fantastic. Either way, it would work if I could leave the window with you or if I. You measure it and get the measurements you need to order the parts, then I come back with the window at a later time and you would install it. Like I said, it'll. Yep. And like I said it will, it'll move a lot quicker because you're bringing to us, you're getting it measured quicker. You're getting, you know, everything about. It's going to happen a lot faster and it's going to be better for your pocketbook. So. Okay. And you can give me, you can give me a price on it when I come in to show it to you. Yes, absolutely. And then to move forward, we'll just grab a deposit from you. It'usually 50% and then we'll just get your Sor out and get that moving forward. Okay. All right, so this is Monday through Friday, you're available here. Correct. And we do open at [TIME]. It's just I tell people just after the chaos of the morning can die down. Usually after [TIME] or [TIME] is better. All right, and let me see, what is your phone number there? I know, I just called you same number, wouldn't it? Yeah. So the phone number for our shop to call in is. What is the main number? Sorry about that. Just one sec. [PHONE_NUMBER]. Correct. Okay. All right, great. What's your name? [PERSON_NAME]. Okay, [PERSON_NAME], I appreciate you taking my call. I will probably get right on this tomorrow. So I need call in like you suggested before. I had your way. Yeah, just. Just to double check like if you know you're probably gonna be heading in there in about [DURATION] [DURATION], just like. And we'll just like make sure that we have somebody. We'll just message them and just say hey, just want to make sure we got somebody that can help them out. Just so that way when you come in, we're making the best use of your time. Great. Yeah, and yours as well. I don't want to take up your time. So that's a [LOCATION] address, I guess. Correct for when I google it. All right, great. Thanks [PERSON_NAME]. I appreciate your help and I will put that on my schedule to come into your. Your shop tomorrow. Okay, sounds good. You take care of yourself. We'll talk to you soon. Okay, thanks. Bye. All right, welcome. Bye."
32,199,20210927-161803_5612125647,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20210927-161803_5612125647-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.92197937,0.921979379524302,488.0,967,967,1.9815573770491803,44,8,"[DURATION], [EMAIL_ADDRESS], [LANGUAGE], [LOCATION], [MARITAL_STATUS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,89.466,95,54,41,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:32.44-00:33.13] Customer: Hello?
[00:35.08-00:38.26] Customer: Hello? Hello, can you hear me?
[00:39.16-00:41.57] Agent: Yes, Hi, is this Ms.
[00:41.60-00:42.62] Agent: [PERSON_NAME] [PERSON_NAME]?
[00:44.27-00:45.54] Agent: This is [PERSON_NAME] [PERSON_NAME].
[00:45.59-00:46.53] Agent: May I help you?
[00:46.64-00:47.63] Agent: Thank you so much for your the time.
[00:47.65-00:50.27] Agent: Ma'am, I'm [PERSON_NAME]. I'm calling from [ORGANIZATION].
[00:50.35-00:51.34] Agent: How do you do?
[00:53.41-00:55.20] Customer: I'm fine. What do you need?
[00:56.30-00:58.76] Agent: You spoke with one of my [OCCUPATION] in the morning.
[00:58.85-01:03.88] Agent: I was just placing the order for you for the Internet upgradation and phone line migration.
[01:04.38-01:12.16] Agent: I wanted to confirm a few things here because we were not able to locate any [ORGANIZATION] account for the Internet.
[01:12.45-01:14.95] Agent: Do you have Internet with [ORGANIZATION] currently?
[01:16.94-01:25.16] Customer: Yes. Hang on. I'm going to put my [ORGANIZATION] on the phone and they can continue your conversation.
[01:25.34-01:26.86] Agent: Perfect. Thank you so much
[01:28.52-01:29.78] Agent: than you too.
[01:31.56-01:33.85] Agent: Hello? Yes, good afternoon, sir.
[01:33.88-01:36.47] Agent: This is [PERSON_NAME]. I'm the [OCCUPATION] [OCCUPATION] at [ORGANIZATION] [ORGANIZATION].
[01:36.53-01:37.50] Agent: How do you do?
[01:39.03-01:41.92] Customer: I'm okay, but you know, your voice comes through the phone.
[01:41.95-01:44.24] Customer: I can hardly understand what you're saying.
[01:44.42-01:46.06] Customer: Is it [ORGANIZATION] now?
[01:47.23-01:51.09] Agent: Better. Okay, so I was working on your profile.
[01:51.12-01:59.15] Agent: I was putting forward the order that you placed, but I was not able to locate any existing Internet on your address.
[01:59.33-02:02.30] Agent: Do you guys are using Internet with [ORGANIZATION] currently?
[02:03.44-02:05.78] Customer: You know, I still can't hear what you're saying.
[02:05.87-02:11.43] Customer: It's. It's difficult. Okay, I'm saying I.
[02:11.61-02:12.87] Customer: I speak [LANGUAGE] now.
[02:12.89-02:14.19] Agent: Do you speak [LANGUAGE]?
[02:14.37-02:16.06] Customer: Yes, I speak [LANGUAGE].
[02:16.88-02:22.92] Agent: Okay, good. O. So I was placing an order for you for the Internet upgradation.
[02:23.06-02:33.50] Agent: As you spoke with our [OCCUPATION] in the morning and I was by paacing the order, I got to know that your address does not have an [ORGANIZATION] Internet currently.
[02:34.07-02:38.69] Agent: So I want you to confirm this at [LOCATION] [LOCATION].
[02:38.72-02:40.46] Customer: We've been here [DURATION] [DURATION].
[02:41.22-02:46.87] Customer: Okay. And you, We've been in this house before you were born.
[02:47.05-02:49.38] Agent: Yes. Thank you so much for that.
[02:49.52-02:53.01] Agent: So basically I was not able to locate any Internet account here.
[02:53.06-02:56.04] Agent: So do you have [ORGANIZATION] Internet currently or not?
[02:58.34-02:59.55] Customer: Hang on a minute.
[02:59.69-03:00.49] Customer: Okay,
[03:03.03-03:05.44] Customer: I can't understand. Does he hear?
[03:07.04-03:09.82] Agent: Do we have [ORGANIZATION] account?
[03:09.97-03:11.69] Agent: Is that yes for the Internet?
[03:11.79-03:14.30] Customer: Yes. For the Internet?
[03:14.45-03:17.06] Customer: Yes, we do. Okay.
[03:17.56-03:26.71] Agent: Because I was not able to locate an account number, I will need to ask you the account number for the Internet that you have if you could pay out.
[03:27.00-03:31.59] Agent: Okay. Do we know what the account number is for that?
[03:32.76-03:35.63] Agent: You will be able to see this on the top right?
[03:35.72-03:39.44] Customer: I don't. Okay, this is [PERSON_NAME].
[03:39.50-03:42.31] Customer: Again, I don't have that information.
[03:43.12-03:45.91] Agent: Okay. Do you have your [ORGANIZATION] bills?
[03:50.49-03:53.99] Customer: [ORGANIZATION] [ORGANIZATION] we don't get [ORGANIZATION] bills.
[03:56.37-03:58.06] Agent: May I ask a reason for that?
[03:58.38-04:03.49] Agent: Like par. Do I have a reason?
[04:03.99-04:11.09] Customer: I don't know. I just don't know that we don't get an [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] bill every so often.
[04:11.62-04:23.81] Agent: Okay, well your Internet is with [ORGANIZATION] so you might have any kind of information for the account number because account on our side is coming up as canceled.
[04:26.08-04:33.02] Customer: Pardon? The account number that I have is coming up as canceled account.
[04:33.37-04:38.82] Agent: So that is why I wanted to know if there is an active Internet at this moment for your business.
[04:41.96-04:46.68] Customer: Well, let me see what I can find on my email.
[04:46.74-04:51.39] Customer: I'll just. You know, they would send me an email once in a while, wouldn't they?
[04:51.56-04:54.19] Customer: Yes, they sen everything in the email.
[04:54.38-04:57.51] Agent: Are you like subscribe to the auto pay services?
[04:59.81-05:04.90] Agent: Pardon? Are you. Do you have auto pay services activated on your account?
[05:05.00-05:06.31] Agent: Automatic payments?
[05:10.45-05:16.07] Customer: I don't. I can hear what you're saying but I don't understand what the question is.
[05:16.38-05:22.25] Customer: Like I don't pay a bill every month to and T.
[05:23.60-05:31.25] Agent: Okay, well if you have the application downloaded on your phone which is called my [ORGANIZATION] application,
[05:32.48-05:41.38] Agent: it shows the bills and on the bills on the top right corner you can see an account number or in the emails you will have the account number.
[05:41.71-05:47.11] Agent: It is going to be a nine digit number starting from 1, 2 or 3.
[05:48.52-05:55.14] Agent: Okay, what it see under the name of the company or person?
[05:55.29-05:58.67] Agent: Would it say, would it say at [ORGANIZATION]?
[05:58.96-06:00.75] Agent: That is correct. My email?
[06:01.40-06:06.06] Agent: That is correct. M, yes.
[06:09.52-06:23.69] Customer: Okay, I don't see anything on my email from @[EMAIL_ADDRESS] and your Internet, is it like a wifi or is it just a line cable line Internet,
[06:27.38-06:32.55] Customer: My Internet. You know I've got something here that I'm looking at right now.
[06:32.67-06:34.12] Customer: It says inbox
[06:35.99-06:44.70] Customer: draft sent archive. That's the email as you guys I believe are having the DSL service with [ORGANIZATION].
[06:44.85-06:47.15] Customer: Like is a WI fi.
[06:47.20-06:51.87] Customer: Does it provide WI fi services on the phone when you connect
[06:53.61-06:56.94] Customer: or do you have to plug in a cable to connect to the Internet?
[06:59.25-07:20.18] Customer: No, I just. It just stays on all the time and I just come in and click on my inbox and it gives me all my messages from inbox and then we, you know we have a cell phone and we have a home phone and business phone.
[07:20.35-07:22.75] Agent: Okay, so you do not have a bi fi.
[07:22.80-07:25.50] Agent: Currently you are having a DSL Internet.
[07:26.07-07:28.12] Agent: Are you able to surf?
[07:28.26-07:30.24] Agent: Ok. Okay, hold on.
[07:30.34-07:33.04] Customer: I can't understand everything that you're saying.
[07:33.22-07:35.74] Customer: Talk to my [MARITAL_STATUS], his name is [PERSON_NAME].
[07:35.87-07:38.77] Customer: Tell him so what you were just telling me.
[07:41.63-07:45.48] Agent: Hello? Yes, [PERSON_NAME], I'm so sorry to.
[07:45.63-07:47.20] Agent: To, you know, bother you once again.
[07:47.26-08:00.69] Agent: But I believe that the services that you guys are having at this time are DSL services, which is something, you know, that I can't understand anything you're saying because the service line is breaking up.
[08:00.84-08:02.22] Customer: All I hear is noise.
[08:02.39-08:03.86] Customer: Should I call you once again?
[08:03.99-08:04.15] Agent: No.","Hello? Hello? Hello, can you hear me? Yes, Hi, is this Ms. [PERSON_NAME] [PERSON_NAME]? This is [PERSON_NAME] [PERSON_NAME]. May I help you? Thank you so much for your the time. Ma'am, I'm [PERSON_NAME]. I'm calling from [ORGANIZATION]. How do you do? I'm fine. What do you need? You spoke with one of my [OCCUPATION] in the morning. I was just placing the order for you for the Internet upgradation and phone line migration. I wanted to confirm a few things here because we were not able to locate a","Hello? Hello? Hello, can you hear me? Yes, Hi, is this Ms. [PERSON_NAME] [PERSON_NAME]? This is [PERSON_NAME] [PERSON_NAME]. May I help you? Thank you so much for your the time. Ma'am, I'm [PERSON_NAME]. I'm calling from [ORGANIZATION]. How do you do? I'm fine. What do you need? You spoke with one of my [OCCUPATION] in the morning. I was just placing the order for you for the Internet upgradation and phone line migration. I wanted to confirm a few things here because we were not able to locate any [ORGANIZATION] account for the Internet. Do you have Internet with [ORGANIZATION] currently? Yes. Hang on. I'm going to put my [ORGANIZATION] on the phone and they can continue your conversation. Perfect. Thank you so much than you too. Hello? Yes, good afternoon, sir. This is [PERSON_NAME]. I'm the [OCCUPATION] [OCCUPATION] at [ORGANIZATION] [ORGANIZATION]. How do you do? I'm okay, but you know, your voice comes through the phone. I can hardly understand what you're saying. Is it [ORGANIZATION] now? Better. Okay, so I was working on your profile. I was putting forward the order that you placed, but I was not able to locate any existing Internet on your address. Do you guys are using Internet with [ORGANIZATION] currently? You know, I still can't hear what you're saying. It's. It's difficult. Okay, I'm saying I. I speak [LANGUAGE] now. Do you speak [LANGUAGE]? Yes, I speak [LANGUAGE]. Okay, good. O. So I was placing an order for you for the Internet upgradation. As you spoke with our [OCCUPATION] in the morning and I was by paacing the order, I got to know that your address does not have an [ORGANIZATION] Internet currently. So I want you to confirm this at [LOCATION] [LOCATION]. We've been here [DURATION] [DURATION]. Okay. And you, We've been in this house before you were born. Yes. Thank you so much for that. So basically I was not able to locate any Internet account here. So do you have [ORGANIZATION] Internet currently or not? Hang on a minute. Okay, I can't understand. Does he hear? Do we have [ORGANIZATION] account? Is that yes for the Internet? Yes. For the Internet? Yes, we do. Okay. Because I was not able to locate an account number, I will need to ask you the account number for the Internet that you have if you could pay out. Okay. Do we know what the account number is for that? You will be able to see this on the top right? I don't. Okay, this is [PERSON_NAME]. Again, I don't have that information. Okay. Do you have your [ORGANIZATION] bills? [ORGANIZATION] [ORGANIZATION] we don't get [ORGANIZATION] bills. May I ask a reason for that? Like par. Do I have a reason? I don't know. I just don't know that we don't get an [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] bill every so often. Okay, well your Internet is with [ORGANIZATION] so you might have any kind of information for the account number because account on our side is coming up as canceled. Pardon? The account number that I have is coming up as canceled account. So that is why I wanted to know if there is an active Internet at this moment for your business. Well, let me see what I can find on my email. I'll just. You know, they would send me an email once in a while, wouldn't they? Yes, they sen everything in the email. Are you like subscribe to the auto pay services? Pardon? Are you. Do you have auto pay services activated on your account? Automatic payments? I don't. I can hear what you're saying but I don't understand what the question is. Like I don't pay a bill every month to and T. Okay, well if you have the application downloaded on your phone which is called my [ORGANIZATION] application, it shows the bills and on the bills on the top right corner you can see an account number or in the emails you will have the account number. It is going to be a nine digit number starting from 1, 2 or 3. Okay, what it see under the name of the company or person? Would it say, would it say at [ORGANIZATION]? That is correct. My email? That is correct. M, yes. Okay, I don't see anything on my email from @[EMAIL_ADDRESS] and your Internet, is it like a wifi or is it just a line cable line Internet, My Internet. You know I've got something here that I'm looking at right now. It says inbox draft sent archive. That's the email as you guys I believe are having the DSL service with [ORGANIZATION]. Like is a WI fi. Does it provide WI fi services on the phone when you connect or do you have to plug in a cable to connect to the Internet? No, I just. It just stays on all the time and I just come in and click on my inbox and it gives me all my messages from inbox and then we, you know we have a cell phone and we have a home phone and business phone. Okay, so you do not have a bi fi. Currently you are having a DSL Internet. Are you able to surf? Ok. Okay, hold on. I can't understand everything that you're saying. Talk to my [MARITAL_STATUS], his name is [PERSON_NAME]. Tell him so what you were just telling me. Hello? Yes, [PERSON_NAME], I'm so sorry to. To, you know, bother you once again. But I believe that the services that you guys are having at this time are DSL services, which is something, you know, that I can't understand anything you're saying because the service line is breaking up. All I hear is noise. Should I call you once again? No."
33,3054,ecb42a654d474a1da2b7c258b68b0ec8_(1),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ecb42a654d474a1da2b7c258b68b0ec8_(1)_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.92036265,0.9203626532479414,677.0,1093,1093,1.6144756277695715,110,7,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [URL]",44,False,89.425,108,31,23,54,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.17-00:01.59] IVR/System: Of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:01.78-00:05.36] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[00:05.78-00:12.22] IVR/System: Our brands are locally owned and independently operated and they all share commitment to quality and values.
[00:12.36-00:16.30] IVR/System: So no matter what home services you need, you can trust our experts.
[00:16.45-00:19.53] IVR/System: [ORGANIZATION] helps care for all your home maintenance needs.
[00:19.63-00:24.66] IVR/System: From [OCCUPATION] to mate, [OCCUPATION] to [OCCUPATION], [OCCUPATION] [OCCUPATION] and everything in between.
[00:24.77-00:26.00] IVR/System: We've got you covered.
[00:26.13-00:27.28] IVR/System: Thank you for holding.
[00:27.41-00:29.18] IVR/System: Your call is important to us.
[00:29.30-00:33.30] IVR/System: Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly.
[00:45.84-00:50.27] IVR/System: At [ORGANIZATION], we know it's difficult to find a trusted home services provider.
[00:50.36-00:52.94] IVR/System: That's why you won't get over a million results from us.
[00:53.05-00:56.73] IVR/System: We'll give you a select family of experts you can trust.
[00:56.88-01:02.59] IVR/System: Join the neighborhood. Check out all the great benefits of becoming a [ORGANIZATION] member at [URL].
[01:02.72-01:11.47] IVR/System: [URL]. With your free accounts, you can get home maintenance advice, keep track of service history, schedule task reminders, search for a pro, and more.
[01:11.61-01:19.58] IVR/System: Thank you for holdinglars.
[01:36.91-01:38.84] IVR/System: Your call is important to us.
[01:38.95-01:43.00] IVR/System: Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly.
[02:06.55-02:07.96] IVR/System: Thank you for calling [ORGANIZATION].
[02:08.03-02:10.18] IVR/System: A community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[02:10.36-02:13.97] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[02:14.34-02:20.81] IVR/System: Our brands are locally owned and independently operated and they all share a commitment to quality and values.
[02:20.94-02:24.88] IVR/System: So no matter what home services you need, you can trust our experts.
[02:25.03-02:28.11] IVR/System: [ORGANIZATION] helps care for all your home maintenance needs.
[02:28.21-02:33.22] IVR/System: From [OCCUPATION] to [OCCUPATION], [OCCUPATION] to [OCCUPATION], [OCCUPATION] [OCCUPATION] and everything in between.
[02:33.34-02:34.61] IVR/System: We've got you covered.
[02:34.74-02:35.85] IVR/System: Thank you for holding.
[02:35.99-02:37.78] IVR/System: Your call is important to us.
[02:37.90-02:41.88] IVR/System: Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly.
[02:54.46-02:58.85] IVR/System: At [ORGANIZATION], we know it's difficult to find a trusted home services provider.
[02:58.94-03:01.55] IVR/System: That's why you won't get over a million results from us.
[03:01.66-03:05.29] IVR/System: We'll give you a select family of experts you can trust.
[03:05.46-03:20.08] IVR/System: Join the neighborhood. Check out all the great benefits of becoming a [ORGANIZATION] member@getneighborly.com with your free account, you can get home maintenance advice, keep track of service history, schedule task reminders, search for a pro, and more.
[03:20.22-03:21.47] IVR/System: Thank you for holding.
[03:45.47-03:47.43] IVR/System: Your call is important to us.
[03:47.53-03:51.57] IVR/System: Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly.
[04:15.12-04:16.55] IVR/System: Thank you for calling [ORGANIZATION].
[04:16.61-04:18.77] IVR/System: A community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[04:18.96-04:22.54] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[04:22.95-04:29.40] IVR/System: Our brands are locally owned and independently operated and they all share commitment to quality and values.
[04:29.54-04:33.48] IVR/System: So no matter what home services you need, you can trust our experts.
[04:33.63-04:36.71] IVR/System: [ORGANIZATION] helps care for all your home maintenance needs.
[04:36.81-04:43.19] IVR/System: From [OCCUPATION] to mate, [OCCUPATION] to [OCCUPATION], [OCCUPATION] [OCCUPATION] and everything ``ing in between, we've got you covered.
[04:43.31-04:44.45] IVR/System: Thank you for holding.
[04:44.58-04:46.38] IVR/System: Your call is important to us.
[04:46.50-04:50.49] IVR/System: Please hold. And a [ORGANIZATION] [OCCUPATION] will be on the line shortly.
[05:03.02-05:07.44] IVR/System: At [ORGANIZATION], we know it'difficult to find a trusted home services provider.
[05:07.52-05:10.12] IVR/System: That's why you won't get over a million results from us.
[05:10.22-05:13.91] IVR/System: We'll give you a select family of experts you can trust.
[05:14.08-05:20.52] IVR/System: Join the neighborhood. Check out all the great benefits of becoming a [ORGANIZATION] member at [URL].
[05:20.62-05:28.64] IVR/System: with your free accounts, you can get home maintenance advice, keep track of service history, schedule task reminders, search for a pro, and more.
[05:28.78-05:30.06] IVR/System: Thank you for holding.
[05:57.15-06:01.18] IVR/System: Thank you for calling [ORGANIZATION] for local [OCCUPATION] [OCCUPATION] [OCCUPATION].
[06:01.31-06:03.54] Agent: This is [PERSON_NAME]. How can I help you?
[06:03.95-06:08.19] Customer: Oh, yes ma'am. I'm having trouble with one of my local [ORGANIZATION].
[06:08.23-06:13.08] Customer: [ORGANIZATION] fundumbing companies. They're not wanting to honor their [DURATION] [DURATION] warranty.
[06:15.90-06:18.75] Agent: O I truly sorry to listaveen that inconvenience, miss.
[06:18.82-06:22.00] Agent: However, you have [ORGANIZATION] directly so I can certain only assist you.
[06:22.62-06:30.16] Agent: O. Okay. You can tell me more about your experience and I was going to make sure you could pass along to the person who can help you.
[06:30.19-06:32.14] Customer: Okay. So it's for Mr.
[06:32.19-06:34.87] Agent: [PERSON_NAME], right? Correct.
[06:37.40-06:40.17] Agent: Okay. May I have your first and last name?
[06:40.20-06:44.87] Customer: [PERSON_NAME] please? Yes. It's [PERSON_NAME] or [PERSON_NAME].
[06:45.61-06:47.32] Customer: And the Last name is [PERSON_NAME].
[06:47.37-06:52.55] Customer: It's spelled [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:02.71-07:04.06] Agent: Yes, one moment.
[07:09.27-07:10.98] Agent: Okay. [PERSON_NAME]. One moment.
[07:18.63-07:24.33] Agent: Okay. Is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:24.98-07:29.56] Agent: Correct. Thank you. I show the number you're calling about.
[07:33.89-07:36.63] Agent: Ju Is this the best number to read you?
[07:37.18-07:40.31] Customer: It is, but I'm going to give you another number as well.
[07:41.38-07:42.83] Agent: Okay, just one moment.
[07:42.94-07:45.95] Agent: In this case, this number is a cell phone or a home phone.
[07:46.69-07:48.00] Customer: It's a cell phone.
[07:48.54-07:53.97] Agent: Okay. And which of the phone numbers that you were going to provide me is the best to reach you?
[07:54.03-07:56.44] Customer: This one or the one that you were going to give me?
[07:57.61-08:00.17] Customer: The one I'm going to give you would be the best number.
[08:00.32-08:01.70] Agent: Okay, perfect.
[08:12.25-08:14.79] Agent: Thank you. Is this a mobile phone as well?
[08:15.29-08:24.38] Customer: Yes, it is. Guess that I have on your profile is you'addressing [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]?
[08:25.81-08:28.53] Customer: That is correct. Perfect.
[08:28.59-08:29.75] Customer: Thank you very much.
[08:30.93-08:32.14] Agent: Yes, one moment.
[08:50.71-08:51.57] Agent: Okay,
[08:55.38-08:56.40] Agent: one moment.
[09:05.11-09:08.67] Agent: So they don't want to honor their [DURATION] [DURATION] warranty?
[09:08.73-09:09.92] Agent: You told me, right?
[09:10.50-09:20.22] Customer: Correct. They will come back out that they want to charge me a another [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] fee and that does not include clearing the clog.
[09:23.75-09:27.86] Customer: They'll come but it was going to be another $[MONEY_AMOUNT].
[09:29.75-09:32.82] Customer: That's what they charged me the first time to remove the clock.
[09:34.03-09:38.92] Customer: And it's only been not [DURATION] [DURATION] since they came out.
[09:39.02-09:51.60] Customer: And I think water is moving, but it's moving very slow to where it's still backing up into the houseroll.
[10:06.55-10:15.74] Agent: Thank you, miss. Well, [PERSON_NAME], we very much appreciate your inut and the chance to learn how to improve this situation.
[10:18.67-10:23.64] Agent: I will submit this information and someone will be reaching out to you as soon as possible.
[10:23.70-10:25.79] Customer: Okay, I appreciate it.
[10:25.85-10:27.66] Customer: I need to review what is happening.
[10:27.75-10:35.55] Agent: Yes!es [PERSON_NAME]. So in this case, is there anything else I can help you with?
[10:36.62-10:39.27] Customer: No, ma'am. I will just be waiting for that call.
[10:40.05-10:47.96] Customer: In the meantime, I can't use my shower or wash the dishes or run the dishwasher because I'm afraid the water is just going to come right back out.
[10:49.70-10:54.88] Agent: Of course, miss. I truly understand, truly sorry really to listen that.
[10:55.50-10:58.88] Agent: But is there anything else I can help you with?
[10:59.50-11:01.28] Customer: No, ma'am. I appreciate it.
[11:01.99-11:03.30] IVR/System: Thank you for calling [ORGANIZATION].
[11:03.35-11:07.18] Agent: [ORGANIZATION] andighrly sorry for calling Mr.
[11:07.20-11:08.68] Agent: [PERSON_NAME] or and [ORGANIZATION] [ORGANIZATION].
[11:08.79-11:10.13] Agent: We appreciate your business.
[11:10.18-11:11.16] Agent: Have a good one.
[11:11.62-11:12.30] Agent: Thank you. Bye.","Of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for all your home maintenance needs. From [OCCUPATION] to mate, [OCCUPATION] to [OCCUPATION], [OCCUPATION] [OCCUPATION] and everything in between. We've got you covered. Thank you for ","Of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for all your home maintenance needs. From [OCCUPATION] to mate, [OCCUPATION] to [OCCUPATION], [OCCUPATION] [OCCUPATION] and everything in between. We've got you covered. Thank you for holding. Your call is important to us. Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly. At [ORGANIZATION], we know it's difficult to find a trusted home services provider. That's why you won't get over a million results from us. We'll give you a select family of experts you can trust. Join the neighborhood. Check out all the great benefits of becoming a [ORGANIZATION] member at [URL]. [URL]. With your free accounts, you can get home maintenance advice, keep track of service history, schedule task reminders, search for a pro, and more. Thank you for holdinglars. Your call is important to us. Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly. Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share a commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for all your home maintenance needs. From [OCCUPATION] to [OCCUPATION], [OCCUPATION] to [OCCUPATION], [OCCUPATION] [OCCUPATION] and everything in between. We've got you covered. Thank you for holding. Your call is important to us. Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly. At [ORGANIZATION], we know it's difficult to find a trusted home services provider. That's why you won't get over a million results from us. We'll give you a select family of experts you can trust. Join the neighborhood. Check out all the great benefits of becoming a [ORGANIZATION] member@getneighborly.com with your free account, you can get home maintenance advice, keep track of service history, schedule task reminders, search for a pro, and more. Thank you for holding. Your call is important to us. Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly. Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for all your home maintenance needs. From [OCCUPATION] to mate, [OCCUPATION] to [OCCUPATION], [OCCUPATION] [OCCUPATION] and everything ``ing in between, we've got you covered. Thank you for holding. Your call is important to us. Please hold. And a [ORGANIZATION] [OCCUPATION] will be on the line shortly. At [ORGANIZATION], we know it'difficult to find a trusted home services provider. That's why you won't get over a million results from us. We'll give you a select family of experts you can trust. Join the neighborhood. Check out all the great benefits of becoming a [ORGANIZATION] member at [URL]. with your free accounts, you can get home maintenance advice, keep track of service history, schedule task reminders, search for a pro, and more. Thank you for holding. Thank you for calling [ORGANIZATION] for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How can I help you? Oh, yes ma'am. I'm having trouble with one of my local [ORGANIZATION]. [ORGANIZATION] fundumbing companies. They're not wanting to honor their [DURATION] [DURATION] warranty. O I truly sorry to listaveen that inconvenience, miss. However, you have [ORGANIZATION] directly so I can certain only assist you. O. Okay. You can tell me more about your experience and I was going to make sure you could pass along to the person who can help you. Okay. So it's for Mr. [PERSON_NAME], right? Correct. Okay. May I have your first and last name? [PERSON_NAME] please? Yes. It's [PERSON_NAME] or [PERSON_NAME]. And the Last name is [PERSON_NAME]. It's spelled [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes, one moment. Okay. [PERSON_NAME]. One moment. Okay. Is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Correct. Thank you. I show the number you're calling about. Ju Is this the best number to read you? It is, but I'm going to give you another number as well. Okay, just one moment. In this case, this number is a cell phone or a home phone. It's a cell phone. Okay. And which of the phone numbers that you were going to provide me is the best to reach you? This one or the one that you were going to give me? The one I'm going to give you would be the best number. Okay, perfect. Thank you. Is this a mobile phone as well? Yes, it is. Guess that I have on your profile is you'addressing [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]? That is correct. Perfect. Thank you very much. Yes, one moment. Okay, one moment. So they don't want to honor their [DURATION] [DURATION] warranty? You told me, right? Correct. They will come back out that they want to charge me a another [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] fee and that does not include clearing the clog. They'll come but it was going to be another $[MONEY_AMOUNT]. That's what they charged me the first time to remove the clock. And it's only been not [DURATION] [DURATION] since they came out. And I think water is moving, but it's moving very slow to where it's still backing up into the houseroll. Thank you, miss. Well, [PERSON_NAME], we very much appreciate your inut and the chance to learn how to improve this situation. I will submit this information and someone will be reaching out to you as soon as possible. Okay, I appreciate it. I need to review what is happening. Yes!es [PERSON_NAME]. So in this case, is there anything else I can help you with? No, ma'am. I will just be waiting for that call. In the meantime, I can't use my shower or wash the dishes or run the dishwasher because I'm afraid the water is just going to come right back out. Of course, miss. I truly understand, truly sorry really to listen that. But is there anything else I can help you with? No, ma'am. I appreciate it. Thank you for calling [ORGANIZATION]. [ORGANIZATION] andighrly sorry for calling Mr. [PERSON_NAME] or and [ORGANIZATION] [ORGANIZATION]. We appreciate your business. Have a good one. Thank you. Bye."
34,1584,8cfc8b44a29e475a9860090bc2d6a879,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/8cfc8b44a29e475a9860090bc2d6a879_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.92596173,0.9259617359413203,378.0,818,818,2.164021164021164,88,9,"[DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.381,82,37,17,28,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.85-00:02.69] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.83-00:11.99] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you.
[00:23.09-00:24.36] IVR/System: Thank you for calling [LOCATION].
[00:24.49-00:26.00] Agent: [PERSON_NAME], how can I help you?
[00:26.50-00:32.60] Customer: Hi [PERSON_NAME]. I was wonder if I could get a quote on a steam shower door enclosure.
[00:33.27-00:36.16] Agent: All right. Is the tile already in place?
[00:36.91-00:39.45] Customer: Yes, it is. It's ready to be measured.
[00:39.95-00:40.88] Agent: All right.
[00:42.15-00:45.02] Agent: In the process of having to restart my computer.
[00:45.04-00:46.35] Agent: So let me get some information from you.
[00:46.37-00:47.75] Agent: We'll go ahead and schedule it.
[00:47.89-00:49.27] Agent: I'll get it written up.
[00:49.45-00:51.41] Agent: What's a good telephone number for you?
[01:01.97-01:04.67] Agent: Y and the first and last name?
[01:05.64-01:07.94] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:08.01-01:09.39] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[01:11.84-01:13.42] Agent: and [PERSON_NAME]. What's Your address?
[01:14.56-01:20.06] Customer: It's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION]
[01:25.23-01:34.30] Customer: and the old address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] much in case the driver needs that extra information.
[01:35.72-01:36.58] Agent: Okay,
[01:39.44-01:43.50] Agent: but the [LOCATION] is no longer a good address for you.
[01:44.00-01:48.41] Agent: That [LOCATION] [LOCATION] was like a new road that went in off.
[01:48.83-01:49.81] Agent: Got you.
[01:55.06-01:59.28] Agent: And [PERSON_NAME], how about an email address that I'd be able to send the quote to when it's ready?
[02:00.06-02:00.81] Customer: Sure.
[02:24.95-02:31.59] Agent: All right. Do you have an idea of your hardware finish or what type of glass polish?
[02:31.71-02:33.81] Customer: Yeah, Polished nickel clear glass.
[02:39.09-02:39.98] Agent: And what we do.
[02:40.01-02:47.84] Agent: A towel bar on the outside of the door and then a knob on the inside part.
[02:47.93-02:50.78] Agent: The inside of the towel bar on the inside of the door.
[03:04.75-03:11.86] Agent: All right, if you want to bear with me for just a moment I will get you scheduled with a [OCCUPATION].
[03:11.92-03:13.63] Agent: I'm going to put you on hold while I grab their schedule.
[03:13.65-03:14.65] Agent: I'll be right back.
[03:15.03-03:17.03] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[03:17.19-03:24.62] IVR/System: We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business since [DATE_INTERVAL].
[03:24.78-03:34.04] IVR/System: We have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[03:34.23-03:36.09] IVR/System: Visit us at any of our locations.
[03:39.26-03:45.14] IVR/System: Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION] you may be eligible for our windshield protection plan.
[03:45.24-03:47.60] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[03:47.99-03:50.91] IVR/System: We know when you have to replace your windshield because of damage.
[03:51.03-03:54.69] IVR/System: Theres no guarantee a rock or some other object wont hit it again.
[03:54.87-04:01.13] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[04:01.44-04:04.50] IVR/System: Get more details@portlandglass.com do.
[04:05.12-04:06.29] IVR/System: Thank you for holding.
[04:06.40-04:10.97] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield.
[04:11.08-04:12.63] IVR/System: You made the right call.
[04:12.79-04:16.86] IVR/System: We Work with all insurance companies and can even handle the paperwork with you.
[04:17.19-04:20.98] IVR/System: Every installation is performed by certified experts and fully guaranteed.
[04:21.12-04:24.75] IVR/System: And if you cant t drive to us, our mobile service can come to you.
[04:24.90-04:26.79] IVR/System: We appreciate you staying on the line.
[04:26.90-04:29.58] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you.
[04:29.75-04:33.39] IVR/System: New windows can make your home more beautiful and energy efficient.
[04:33.57-04:41.69] IVR/System: [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower.
[04:42.19-04:45.93] IVR/System: Looking for a vinyl replacement window with the most style and performance on the market.
[04:46.10-04:48.57] IVR/System: Thats the Nor Easter from [ORGANIZATION] [ORGANIZATION].
[04:48.75-04:52.60] IVR/System: Its airtight seal keeps up the wind and water in even the harshest conditions.
[04:53.06-04:58.47] IVR/System: [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] Nor Eastern windows made in [LOCATION] [LOCATION].
[04:58.58-05:02.66] IVR/System: For [LOCATION] [LOCATION] the [EVENT] Easter is custom made and comes in a variety of colors.
[05:02.72-05:03.91] Agent: All right, [PERSON_NAME], thanks for holding.
[05:03.94-05:05.92] Agent: Would you be able to do later this afternoon?
[05:06.89-05:08.92] Customer: Yeah, sure. O
[05:13.89-05:20.72] Agent: so the [OCCUPATION] that will be going out, he's got a big job that he has to measure in [LOCATION].
[05:20.85-05:24.30] Agent: He said he'll be able to get out there later this afternoon.
[05:24.33-05:26.27] Customer: I don't have a more definite time.
[05:26.62-05:30.43] Agent: I would say he's probably going to arrive sometime between [PHONE_NUMBER] and [TIME].
[05:30.62-05:31.37] Agent: Does that work for.
[05:31.39-05:33.21] Customer: Yeah, that's fine. That should work.
[05:33.23-05:34.71] Customer: I should be back around by then.
[05:35.13-05:37.14] Agent: All right. And one last question.
[05:37.32-05:39.44] Agent: You can also. You can also just put in the note.
[05:39.53-05:40.69] Agent: The house is under construction.
[05:40.74-05:45.45] Agent: So if he were to show up earlier it it's the [LOCATION] [LOCATION] master bath.
[05:45.57-05:46.56] Agent: You know, the only one.
[05:46.65-05:48.07] Agent: He won't be able to miss it.
[05:53.63-05:54.50] Customer: Okay.
[05:57.00-05:58.86] Agent: [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Is that a cell phone?
[05:59.51-06:01.89] Customer: Yeah. Okay. Y He can call me.
[06:02.71-06:10.65] Agent: All right, perfect. We will get out there today and as soon as I have that back from the factory for pricing I will send you the quote.
[06:11.24-06:13.22] Customer: Great. Appreciate it. All right.
[06:13.27-06:14.43] Agent: You're very welcome. Have a good day.
[06:14.45-06:16.45] Customer: [PERSON_NAME]. Than you. Bye.
[06:16.56-06:16.95] Customer: Thanks. Bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [LOCATION]. [PERSON_NAME], how can I help you? Hi [PERSON_NAME]. I was wonder if I could get a quote on a steam shower door enclosure. All right. Is the tile already in place? Yes, it is. It's ready to be measured. All right. In the pr","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [LOCATION]. [PERSON_NAME], how can I help you? Hi [PERSON_NAME]. I was wonder if I could get a quote on a steam shower door enclosure. All right. Is the tile already in place? Yes, it is. It's ready to be measured. All right. In the process of having to restart my computer. So let me get some information from you. We'll go ahead and schedule it. I'll get it written up. What's a good telephone number for you? Y and the first and last name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and [PERSON_NAME]. What's Your address? It's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION] and the old address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] much in case the driver needs that extra information. Okay, but the [LOCATION] is no longer a good address for you. That [LOCATION] [LOCATION] was like a new road that went in off. Got you. And [PERSON_NAME], how about an email address that I'd be able to send the quote to when it's ready? Sure. All right. Do you have an idea of your hardware finish or what type of glass polish? Yeah, Polished nickel clear glass. And what we do. A towel bar on the outside of the door and then a knob on the inside part. The inside of the towel bar on the inside of the door. All right, if you want to bear with me for just a moment I will get you scheduled with a [OCCUPATION]. I'm going to put you on hold while I grab their schedule. I'll be right back. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business since [DATE_INTERVAL]. We have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION] you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. Theres no guarantee a rock or some other object wont hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details@portlandglass.com do. Thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield. You made the right call. We Work with all insurance companies and can even handle the paperwork with you. Every installation is performed by certified experts and fully guaranteed. And if you cant t drive to us, our mobile service can come to you. We appreciate you staying on the line. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you. New windows can make your home more beautiful and energy efficient. [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows including insulated units to keep weather out and keep energy costs lower. Looking for a vinyl replacement window with the most style and performance on the market. Thats the Nor Easter from [ORGANIZATION] [ORGANIZATION]. Its airtight seal keeps up the wind and water in even the harshest conditions. [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] Nor Eastern windows made in [LOCATION] [LOCATION]. For [LOCATION] [LOCATION] the [EVENT] Easter is custom made and comes in a variety of colors. All right, [PERSON_NAME], thanks for holding. Would you be able to do later this afternoon? Yeah, sure. O so the [OCCUPATION] that will be going out, he's got a big job that he has to measure in [LOCATION]. He said he'll be able to get out there later this afternoon. I don't have a more definite time. I would say he's probably going to arrive sometime between [PHONE_NUMBER] and [TIME]. Does that work for. Yeah, that's fine. That should work. I should be back around by then. All right. And one last question. You can also. You can also just put in the note. The house is under construction. So if he were to show up earlier it it's the [LOCATION] [LOCATION] master bath. You know, the only one. He won't be able to miss it. Okay. [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Is that a cell phone? Yeah. Okay. Y He can call me. All right, perfect. We will get out there today and as soon as I have that back from the factory for pricing I will send you the quote. Great. Appreciate it. All right. You're very welcome. Have a good day. [PERSON_NAME]. Than you. Bye. Thanks. Bye."
35,200,20210927-162616_5612125647,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20210927-162616_5612125647-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.91969293,0.9196929325513197,446.0,1023,1023,2.2937219730941703,37,8,"[DATE], [DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.379,89,52,37,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.13-00:12.56] Agent: [PERSON_NAME]. Hello? Yes. Is it better now?
[00:12.73-00:15.65] Customer: That's better. I can couldn't hear you at all.
[00:15.81-00:17.32] Agent: Oh I'm so sorry.
[00:17.45-00:19.92] Agent: The call quality was good from my side.
[00:19.97-00:22.57] Customer: I didn't know that you were having distortion here.
[00:22.67-00:29.80] Agent: Okay, so as I was asking like I was not able to locate any high speed Internet account over at this location.
[00:29.99-00:33.75] Agent: I believe that you guys are having a DSL connection with [ORGANIZATION].
[00:33.93-00:39.56] Agent: So can you please like do you know if what kind of service that is that you have?
[00:41.51-00:42.80] Customer: Hang on a minute.
[00:43.15-00:44.16] Customer: What kind of.
[00:46.30-00:49.09] Customer: I'm going to get rid of this guy.
[00:50.87-00:56.92] Agent: Okay, I'm back. I thought maybe [PERSON_NAME] could hear you better than I could.
[00:57.23-00:59.20] Agent: It was a distortion on the line.
[00:59.95-01:00.92] Customer: I don't.
[01:02.30-01:09.84] Customer: You know, I never get anything from [ORGANIZATION] and so I think think that we are.
[01:10.94-01:13.81] Customer: You know it has to do with our computer.
[01:15.19-01:21.89] Agent: Is it. Think. Is it just one computer that is connected to the Internet or can you connect your mobile phone as well?
[01:23.89-01:27.19] Customer: We have a cell phone but we don't.
[01:27.89-01:31.94] Customer: I don't know that [ORGANIZATION], you know.
[01:32.33-01:33.14] Customer: Okay.
[01:35.48-01:39.86] Customer: There's just a lot about [ORGANIZATION] and two that I don't know.
[01:40.01-01:48.58] Customer: Ok I know that we have some of their services on our computer and beyond that.
[01:52.00-01:59.41] Agent: Okay, I totally understand now basically right now you guys are having a DSL which is a digital subscriber line.
[01:59.55-02:02.91] Agent: It is a slow Internet which can only connect to one computer.
[02:02.96-02:06.55] Agent: That is why you cannot know like have a high speed Internet.
[02:06.97-02:10.20] Agent: We are going to provide you with a new free modem right now.
[02:10.38-02:13.54] Agent: Do you have like an Internet box of modem
[02:15.09-02:19.47] Customer: router? I have. Yes we have.
[02:21.84-02:24.82] Customer: Let me say we have two
[02:26.97-02:29.59] Customer: computers in the house.
[02:30.12-02:32.34] Customer: Okay. And.
[02:33.60-02:39.22] Customer: And that's all. And you know when we have a cell phone and a house phone.
[02:39.84-02:48.38] Agent: Okay. No. Basically the Internet that you guys have, is it connected through wifi?
[02:51.59-03:00.09] Agent: Yes. Okaykay. Is it connected to your mobile phone at this time?
[03:01.35-03:07.55] Agent: Pardon? Is it connected to your mobile phone or computer at this time?
[03:07.61-03:10.21] Agent: Can you go to a website?
[03:14.15-03:15.77] Customer: You may know my phone.
[03:15.94-03:18.35] Customer: I'm talking to you on our cell phone.
[03:18.53-03:22.56] Agent: Okay. Basically I just want to do a speed test.
[03:22.99-03:31.86] Agent: Is there any way like you can confirm if you the box fiber the modem that you guys are having?
[03:31.92-03:39.75] Agent: Router. Is it like did you get installed for the Internet recently or is it like a way older Internet?
[03:42.53-03:47.34] Customer: I think it's like an older internetay.
[03:47.49-03:49.96] Agent: And is it connected to the same line?
[03:50.02-03:52.66] Customer: The main line for the business
[03:54.88-03:58.87] Customer: [PHONE_NUMBER] [PHONE_NUMBER]. Okay. I don't know.
[03:59.00-04:03.57] Customer: Well that's Also our home phone [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER].
[04:04.00-04:10.46] Agent: Okay, so right now I believe you guys are having the services on the residential and that is a DSL service.
[04:10.59-04:20.31] Agent: So basically what we are going to do here, we will be providing you with the newer technology which is going to be a BDSL connection which is faster and much better.
[04:20.48-04:25.38] Agent: And that is going to be on a business account since this is for OurKB Architects [OCCUPATION].
[04:25.43-04:26.01] Customer: Right.
[04:27.81-04:30.45] Customer: We have our home and our office.
[04:30.57-04:34.48] Customer: At our home we sold our office and move to.
[04:35.06-04:52.88] Agent: Okay, so basically what we're going to do here, we will be migrating your one phone line or digital network in which you will receive free local and long distance calling along with 20 business calling features like call forwarding, blocking, recording, disaster recovery, everything like that.
[04:53.01-04:58.74] Agent: And on top of that you will receive a new Internet of 25 megabits.
[04:59.80-05:05.22] Agent: Okay, if you'll hold just a second, I'm going to put [PERSON_NAME] on the line.
[05:05.35-05:08.79] Agent: Continue this conversation with [PERSON_NAME], please.
[05:08.97-05:09.69] Customer: Sure.
[05:13.19-05:15.86] Customer: Hello? Yes, hi, [PERSON_NAME].
[05:16.24-05:22.51] Agent: So as I was telling her, basically the services that you guys are having at this time are an old service.
[05:22.60-05:27.61] Agent: So we are going to provide you with the newer technology here which is a faster Internet.
[05:27.79-05:33.72] Agent: And it is going to be on a business account named under [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[05:33.82-05:36.00] Customer: [ORGANIZATION]. Yes. Okay, y.
[05:36.14-05:43.49] Agent: Perfect. And that will be Internet of 25 megabits, which is going to have WI fi and you know, unlimited downloading.
[05:43.52-05:47.58] Agent: You can connect up to 25 computers with it and mobile phones as well.
[05:49.75-05:51.89] Customer: What we have works for us.
[05:52.36-05:54.23] Agent: That is a DSL connection, sir.
[05:54.37-05:58.04] Agent: And that is basically running on your current phone line.
[05:58.10-06:04.01] Agent: That is the one that we are going to provide you is going to be on coax and it is going to help you reduce your bills as well.
[06:04.16-06:13.42] Agent: Since for the one phone line you're already paying more than $[MONEY_AMOUNT], it is going to reduce down your bill for Internet and phone to just $[MONEY_AMOUNT] per [DURATION].
[06:13.81-06:20.36] Agent: Okay, fine, perfect. So it is going to be a new account under [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]
[06:22.30-06:28.77] Agent: under a business name and your residential account line will be migrated as a digital business line.
[06:28.87-06:30.86] Agent: You can use it for both purposes, of course.
[06:31.00-06:35.66] Agent: And it will have pre, local and long distance calling along with 20 business calling features as well.
[06:35.72-06:39.56] Customer: Okay. Okay. Well, it sounds like it's better than what we have.
[06:39.92-06:43.56] Agent: Yes. So basically the total bill will be $[MONEY_AMOUNT].
[06:43.66-06:48.92] Agent: The [OCCUPATION] will be coming out for the process on [DATE] [DATE] as discussed between the time of [TIME] to [TIME].
[06:48.95-06:54.25] Agent: Okay. Okay, wonderful. So do you have any questions for me, [PERSON_NAME]?
[06:54.63-06:56.97] Customer: I have none. Let's go.
[06:57.16-07:02.04] Agent: Perfect. So at the end, I just need your approval to place the order on your behalf.
[07:02.12-07:09.87] Agent: This includes signing a letter of authorization which allows us to add the new discounts to your account and to send out the [OCCUPATION] on [DATE].
[07:09.96-07:10.52] Agent: May I have you?
[07:10.54-07:13.59] Customer: Yes. Yes. Thank you so much.
[07:13.72-07:15.44] Agent: That's it from my side today, sir.
[07:15.61-07:17.79] Agent: Is there anything else I can assist you with?
[07:18.29-07:19.91] Customer: No. We'll see you on the [DATE].
[07:20.04-07:22.32] Agent: Perfect. I appreciate your ability to Corporate.
[07:22.37-07:22.99] Customer: Thank you so much.
[07:23.04-07:24.17] Agent: Bye. Bye. You're welcome.
[07:24.20-07:24.36] Customer: Bye.","[PERSON_NAME]. Hello? Yes. Is it better now? That's better. I can couldn't hear you at all. Oh I'm so sorry. The call quality was good from my side. I didn't know that you were having distortion here. Okay, so as I was asking like I was not able to locate any high speed Internet account over at this location. I believe that you guys are having a DSL connection with [ORGANIZATION]. So can you please like do you know if what kind of service that is that you have? Hang on a minute. What kind of. I'","[PERSON_NAME]. Hello? Yes. Is it better now? That's better. I can couldn't hear you at all. Oh I'm so sorry. The call quality was good from my side. I didn't know that you were having distortion here. Okay, so as I was asking like I was not able to locate any high speed Internet account over at this location. I believe that you guys are having a DSL connection with [ORGANIZATION]. So can you please like do you know if what kind of service that is that you have? Hang on a minute. What kind of. I'm going to get rid of this guy. Okay, I'm back. I thought maybe [PERSON_NAME] could hear you better than I could. It was a distortion on the line. I don't. You know, I never get anything from [ORGANIZATION] and so I think think that we are. You know it has to do with our computer. Is it. Think. Is it just one computer that is connected to the Internet or can you connect your mobile phone as well? We have a cell phone but we don't. I don't know that [ORGANIZATION], you know. Okay. There's just a lot about [ORGANIZATION] and two that I don't know. Ok I know that we have some of their services on our computer and beyond that. Okay, I totally understand now basically right now you guys are having a DSL which is a digital subscriber line. It is a slow Internet which can only connect to one computer. That is why you cannot know like have a high speed Internet. We are going to provide you with a new free modem right now. Do you have like an Internet box of modem router? I have. Yes we have. Let me say we have two computers in the house. Okay. And. And that's all. And you know when we have a cell phone and a house phone. Okay. No. Basically the Internet that you guys have, is it connected through wifi? Yes. Okaykay. Is it connected to your mobile phone at this time? Pardon? Is it connected to your mobile phone or computer at this time? Can you go to a website? You may know my phone. I'm talking to you on our cell phone. Okay. Basically I just want to do a speed test. Is there any way like you can confirm if you the box fiber the modem that you guys are having? Router. Is it like did you get installed for the Internet recently or is it like a way older Internet? I think it's like an older internetay. And is it connected to the same line? The main line for the business [PHONE_NUMBER] [PHONE_NUMBER]. Okay. I don't know. Well that's Also our home phone [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER]. Okay, so right now I believe you guys are having the services on the residential and that is a DSL service. So basically what we are going to do here, we will be providing you with the newer technology which is going to be a BDSL connection which is faster and much better. And that is going to be on a business account since this is for OurKB Architects [OCCUPATION]. Right. We have our home and our office. At our home we sold our office and move to. Okay, so basically what we're going to do here, we will be migrating your one phone line or digital network in which you will receive free local and long distance calling along with 20 business calling features like call forwarding, blocking, recording, disaster recovery, everything like that. And on top of that you will receive a new Internet of 25 megabits. Okay, if you'll hold just a second, I'm going to put [PERSON_NAME] on the line. Continue this conversation with [PERSON_NAME], please. Sure. Hello? Yes, hi, [PERSON_NAME]. So as I was telling her, basically the services that you guys are having at this time are an old service. So we are going to provide you with the newer technology here which is a faster Internet. And it is going to be on a business account named under [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION]. Yes. Okay, y. Perfect. And that will be Internet of 25 megabits, which is going to have WI fi and you know, unlimited downloading. You can connect up to 25 computers with it and mobile phones as well. What we have works for us. That is a DSL connection, sir. And that is basically running on your current phone line. That is the one that we are going to provide you is going to be on coax and it is going to help you reduce your bills as well. Since for the one phone line you're already paying more than $[MONEY_AMOUNT], it is going to reduce down your bill for Internet and phone to just $[MONEY_AMOUNT] per [DURATION]. Okay, fine, perfect. So it is going to be a new account under [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] under a business name and your residential account line will be migrated as a digital business line. You can use it for both purposes, of course. And it will have pre, local and long distance calling along with 20 business calling features as well. Okay. Okay. Well, it sounds like it's better than what we have. Yes. So basically the total bill will be $[MONEY_AMOUNT]. The [OCCUPATION] will be coming out for the process on [DATE] [DATE] as discussed between the time of [TIME] to [TIME]. Okay. Okay, wonderful. So do you have any questions for me, [PERSON_NAME]? I have none. Let's go. Perfect. So at the end, I just need your approval to place the order on your behalf. This includes signing a letter of authorization which allows us to add the new discounts to your account and to send out the [OCCUPATION] on [DATE]. May I have you? Yes. Yes. Thank you so much. That's it from my side today, sir. Is there anything else I can assist you with? No. We'll see you on the [DATE]. Perfect. I appreciate your ability to Corporate. Thank you so much. Bye. Bye. You're welcome. Bye."
36,1026,5a94cac6f84e499b80dc007d43721443,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/5a94cac6f84e499b80dc007d43721443_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9259007,0.9259007266009853,522.0,812,812,1.5555555555555556,104,8,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [VEHICLE_ID]",44,False,89.361,93,38,51,4,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.21-00:03.31] IVR/System: All calls are recorded for quality and training purposes.
[00:12.70-00:15.65] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:15.71-00:16.71] IVR/System: We fix your pains.
[00:16.78-00:17.95] IVR/System: How can we help you?
[00:19.02-00:21.07] Customer: Hi, I'm looking for
[00:22.73-00:28.61] Customer: a windshield replacement due to hail damage and I'm wondering when your soonest available is.
[00:31.55-00:35.00] Agent: I would have to send up the information to our dispatching office.
[00:35.06-00:37.01] Agent: They handle all of our scheduling.
[00:37.16-00:43.58] Agent: They are out of the office for the weekend but they would be able to call back on Monday to set you up with an appointment.
[00:44.67-00:46.45] Customer: Okay, that would be great.
[00:47.80-00:51.34] Agent: Certainly. And would you be using any insurance for your replacement?
[00:52.73-00:54.38] Customer: I'll be paying for it.
[00:56.16-01:01.55] Agent: Certainly. And are you wanting mobile service where we come to you or in shop?
[01:04.44-01:09.75] Customer: Press mobile. But if it's close enough by I could bring the car.
[01:12.20-01:15.11] Agent: Certainly. And what is your name please?
[01:16.12-01:25.14] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and my last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:26.83-01:28.31] Agent: Thank you. I have [PERSON_NAME].
[01:28.39-01:33.22] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:34.11-01:34.86] Customer: Yes,
[01:37.16-01:41.17] Agent: thank you. And what is the best phone number to reach you please?
[01:49.22-01:49.95] Customer: 2.
[01:51.58-01:52.52] Agent: Thank you.
[01:57.09-01:57.83] Customer: Yes,
[02:00.61-02:06.31] Agent: and what is the zip code you'd want our [OCCUPATION] to come to if you choose mobile service, please?
[02:07.61-02:11.12] Customer: [LOCATION].
[02:12.96-02:16.50] Customer: Thank you. [LOCATION]. In [LOCATION].
[02:16.59-02:18.94] Customer: [LOCATION] [LOCATION]. [LOCATION].
[02:21.35-02:23.63] Customer: It's in [LOCATION] [LOCATION].
[02:23.65-02:25.06] Customer: [LOCATION] [LOCATION] area.
[02:27.19-02:28.09] Agent: Certainly.
[02:32.44-02:36.66] Agent: And do you have the VIN number available for the vehicle, ma'am?
[02:37.94-02:40.56] Customer: I do. Let me pull it up here.
[02:49.74-02:51.56] Customer: I just had it up.
[02:52.69-02:53.88] Customer: Oh, here we go.
[02:54.18-02:55.31] Customer: It is
[03:00.53-03:09.28] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]
[03:10.90-03:11.63] Customer: [VEHICLE_ID]
[03:12.85-03:13.59] Customer: [VEHICLE_ID]
[03:15.18-03:15.91] Agent: [PERSON_NAME]
[03:17.13-03:17.88] Agent: [PERSON_NAME]
[03:19.62-03:26.00] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]
[03:27.25-03:34.62] Customer: [VEHICLE_ID].
[03:38.35-03:41.78] Agent: Thank you. And that's the [DATE_INTERVAL] [ORGANIZATION] Corolla.
[03:42.51-03:43.34] Customer: Correct.
[03:45.35-03:46.94] Customer: Excellent, thank you.
[03:57.69-04:05.75] Agent: And does your vehicle have the capability for satellite radio such as Sirius XM or [ORGANIZATION] sound system?
[04:09.81-04:13.72] Customer: I don't currently have that enabled.
[04:15.78-04:17.68] Agent: Certainly. There we go.
[04:20.48-04:38.62] Agent: And I do want to let you know that if you do choose to use us here at [ORGANIZATION], you will be backed with our lifetime installation warranty which does protect you against any wind, noises or water leaks for as long as you own the vehicle.
[04:39.60-04:52.38] Agent: And because you are replacing the windshield glass, it also comes with our [DURATION] [DURATION] G12 warranty which protects you for [DURATION] [DURATION] [DURATION] against any road hazard accidents.
[04:52.69-05:00.53] Agent: So if you do experience any rock chip damages on your glass within the next [DURATION], you'll receive free chip repairs.
[05:00.67-05:06.19] Agent: And if the damages can't be repaired, the glass on the replacement would be free of charge.
[05:07.49-05:09.55] Customer: Okay, good to know.
[05:10.81-05:11.79] Customer: Pardon me,
[05:13.23-05:26.05] Agent: I apologize. And it looks like here for the windshield replacement on the 2015Toyota Corolla is going to be $[MONEY_AMOUNT] plus tax.
[05:27.23-05:28.37] Customer: Okay, great.
[05:30.87-05:36.96] Agent: And what is the address you would want our [OCCUPATION] to come to if you choose to have the mobile service?
[05:37.81-05:46.50] Customer: Yes, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[05:49.20-05:52.86] Customer: And that's [LOCATION]. [LOCATION] [LOCATION], [LOCATION].
[05:53.05-05:55.62] Customer: And that's the [LOCATION].
[05:58.93-06:03.68] Customer: Thank you. At [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[06:03.81-06:07.87] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION].
[06:07.90-06:12.33] Customer: [LOCATION] [LOCATION]. [LOCATION]. Yes.
[06:12.45-06:13.19] Customer: Correct.
[06:16.01-06:22.88] Agent: There we go. And is there an alternate phone number you would like me to list it all for you, ma'am?
[06:24.10-06:26.12] Customer: No, this is my only phone number.
[06:27.42-06:31.50] Agent: Certainly. And what is the best email address for you, please?
[06:35.31-06:36.62] Customer: I'll spell it.
[06:52.88-06:54.54] Agent: Thank you. [PERSON_NAME].
[07:03.43-07:04.25] Customer: Correct.
[07:05.90-07:13.40] Agent: And are there any special instructions if our [OCCUPATION] comes out to you, such as a gate code or dog they need to be aware of?
[07:14.79-07:20.62] Customer: No, it's just a parking lot behind a building.
[07:20.70-07:24.20] Customer: So there's other cars in the parking lot.
[07:25.82-07:26.76] Agent: Certainly.
[07:28.12-07:32.02] Agent: I will get this right up to our [OCCUPATION] for you, ma'am.
[07:32.09-07:41.23] Agent: And they will be reaching back out to you as soon as they step in on Monday to set you up with an appointment, day and time that works best for you.
[07:42.37-07:49.56] Customer: Okay, perfect. And would I need to be present for this appointment at all?
[07:49.61-07:50.70] Customer: I'm just curious.
[07:52.61-07:59.96] Agent: T believe so. As long as they have access to the interior of the vehicle so they can get the old windshield out.
[08:00.14-08:02.88] Agent: That shouldn't be a problem if you're present or not.
[08:02.94-08:06.42] Agent: As long as they can get into the vehicle to remove the glass.
[08:07.39-08:12.66] Customer: Oh, okay. So like if I left the key or left the key somewhere for them.
[08:12.71-08:13.38] Customer: Okay.
[08:15.24-08:17.82] Customer: Okay, well, I can ask that too.
[08:17.87-08:19.38] Customer: When? Based on the timing and everything.
[08:19.43-08:21.21] Customer: When they call. Okay, great.
[08:21.31-08:26.19] Agent: Thanks. Yes, certainly. Is there anything else I can help you with today?
[08:27.00-08:28.18] Customer: No, that was great, thanks.
[08:28.21-08:29.82] Customer: I'll wait for their call on Monday then.
[08:29.89-08:32.71] Agent: Thank you. You're very welcome, ma'am.
[08:32.76-08:34.46] Agent: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[08:34.49-08:36.78] Agent: And have a wonderful rest of your weekend.
[08:37.40-08:39.18] Customer: Thanks, you too. Bye.","All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. How can we help you? Hi, I'm looking for a windshield replacement due to hail damage and I'm wondering when your soonest available is. I would have to send up the information to our dispatching office. They handle all of our scheduling. They are out of the office for the weekend but they would be able to call back on Monday","All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. How can we help you? Hi, I'm looking for a windshield replacement due to hail damage and I'm wondering when your soonest available is. I would have to send up the information to our dispatching office. They handle all of our scheduling. They are out of the office for the weekend but they would be able to call back on Monday to set you up with an appointment. Okay, that would be great. Certainly. And would you be using any insurance for your replacement? I'll be paying for it. Certainly. And are you wanting mobile service where we come to you or in shop? Press mobile. But if it's close enough by I could bring the car. Certainly. And what is your name please? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and my last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you. I have [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes, thank you. And what is the best phone number to reach you please? 2. Thank you. Yes, and what is the zip code you'd want our [OCCUPATION] to come to if you choose mobile service, please? [LOCATION]. Thank you. [LOCATION]. In [LOCATION]. [LOCATION] [LOCATION]. [LOCATION]. It's in [LOCATION] [LOCATION]. [LOCATION] [LOCATION] area. Certainly. And do you have the VIN number available for the vehicle, ma'am? I do. Let me pull it up here. I just had it up. Oh, here we go. It is [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. Thank you. And that's the [DATE_INTERVAL] [ORGANIZATION] Corolla. Correct. Excellent, thank you. And does your vehicle have the capability for satellite radio such as Sirius XM or [ORGANIZATION] sound system? I don't currently have that enabled. Certainly. There we go. And I do want to let you know that if you do choose to use us here at [ORGANIZATION], you will be backed with our lifetime installation warranty which does protect you against any wind, noises or water leaks for as long as you own the vehicle. And because you are replacing the windshield glass, it also comes with our [DURATION] [DURATION] G12 warranty which protects you for [DURATION] [DURATION] [DURATION] against any road hazard accidents. So if you do experience any rock chip damages on your glass within the next [DURATION], you'll receive free chip repairs. And if the damages can't be repaired, the glass on the replacement would be free of charge. Okay, good to know. Pardon me, I apologize. And it looks like here for the windshield replacement on the 2015Toyota Corolla is going to be $[MONEY_AMOUNT] plus tax. Okay, great. And what is the address you would want our [OCCUPATION] to come to if you choose to have the mobile service? Yes, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And that's [LOCATION]. [LOCATION] [LOCATION], [LOCATION]. And that's the [LOCATION]. Thank you. At [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. [LOCATION] [LOCATION]. [LOCATION]. Yes. Correct. There we go. And is there an alternate phone number you would like me to list it all for you, ma'am? No, this is my only phone number. Certainly. And what is the best email address for you, please? I'll spell it. Thank you. [PERSON_NAME]. Correct. And are there any special instructions if our [OCCUPATION] comes out to you, such as a gate code or dog they need to be aware of? No, it's just a parking lot behind a building. So there's other cars in the parking lot. Certainly. I will get this right up to our [OCCUPATION] for you, ma'am. And they will be reaching back out to you as soon as they step in on Monday to set you up with an appointment, day and time that works best for you. Okay, perfect. And would I need to be present for this appointment at all? I'm just curious. T believe so. As long as they have access to the interior of the vehicle so they can get the old windshield out. That shouldn't be a problem if you're present or not. As long as they can get into the vehicle to remove the glass. Oh, okay. So like if I left the key or left the key somewhere for them. Okay. Okay, well, I can ask that too. When? Based on the timing and everything. When they call. Okay, great. Thanks. Yes, certainly. Is there anything else I can help you with today? No, that was great, thanks. I'll wait for their call on Monday then. Thank you. You're very welcome, ma'am. Thank you for calling [ORGANIZATION] [ORGANIZATION]. And have a wonderful rest of your weekend. Thanks, you too. Bye."
37,2598,bc817d1c59fd4e54b3b17527916af43b,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/bc817d1c59fd4e54b3b17527916af43b_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91905504,0.9190550628930818,1432.0,2862,2862,1.9986033519553073,206,8,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,89.334,245,104,24,0,117,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:12.21-00:13.23] Agent: Can I help you?
[00:14.21-00:14.96] Customer: Hi.
[00:17.86-00:22.25] Customer: Hello. Yes, hi. Hi, how are you?
[00:22.43-00:24.00] Agent: Yeah, I'm great. How are you?
[00:24.73-00:26.68] Agent: Good. What can I do for you?
[00:27.09-00:32.50] Customer: Yeah, I was think I just have [DURATION] couple questions about the Mr.
[00:32.69-00:34.06] Customer: [PERSON_NAME] company
[00:35.56-00:39.62] Customer: and about franchising. So am I speaking to the race?
[00:43.69-00:45.23] Customer: Should I talk to you about this?
[00:45.97-00:48.74] Agent: Yes, yes, you come to the right place.
[00:49.28-00:51.74] Agent: So [ORGANIZATION]. [PERSON_NAME], where are you located?
[00:52.42-00:56.11] Customer: I'm located in [LOCATION].
[00:56.17-00:57.60] Agent: What is the zip code?
[00:58.91-01:00.33] Customer: [LOCATION]
[01:07.03-01:10.64] Agent: [LOCATION]. Okay, so that's in [LOCATION].
[01:13.70-01:15.72] Agent: What part of [LOCATION] is that in?
[01:17.14-01:18.72] Agent: What part of [LOCATION]?
[01:18.80-01:20.52] Agent: Like the province [LOCATION]?
[01:20.66-01:21.62] Agent: Okay, yes.
[01:26.00-01:29.27] Agent: O right, Let'see here.
[01:31.08-01:38.39] Agent: So what I'm doing, the reason I ask you for your location but because I'm making sure that we have availability there
[01:40.08-01:42.19] Agent: before we go through with anything.
[01:42.53-01:45.47] Agent: Yeah, it looks like that [LOCATION] is available.
[01:46.62-01:48.84] Agent: Okay. Perf.
[01:50.50-01:53.98] Customer: I just want to grab more information on Mr.
[01:54.00-02:08.93] Customer: [PERSON_NAME] in general. So you guys were actually referred by your friend and we just thought of doing just [DURATION] couple of research calling you guys just to grab more information and to decide whether we want to proceed with it or not.
[02:09.38-02:16.32] Customer: So do you have any information about the cost of franchising and the materials, training and all that?
[02:19.24-02:22.22] Agent: Yes. So let's see here.
[02:28.88-02:32.31] Agent: What is your first and last name?
[02:32.41-02:35.50] Agent: Just so I can put this information in.
[02:35.63-02:38.29] Customer: Yeah, so it's ah, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[02:40.19-02:46.31] Customer: and then, then last name is [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME].
[02:47.06-02:49.44] Agent: Okay, perfect. And
[03:00.50-03:02.63] Agent: [PERSON_NAME] double checking here,
[03:05.22-03:06.28] Agent: I'm going
[03:11.69-03:13.34] Agent: and then. Okay, perfect.
[03:14.56-03:20.19] Agent: So you said are you doing it with, are you looking at doing this with [DURATION] partner?
[03:21.37-03:22.78] Customer: Yes, with the partner.
[03:23.28-03:32.56] Agent: Okay, perfect. So I guess what you're doing right now is you're just kind of calling to get [DURATION] little bit more information and then you guys will kind of decide from there.
[03:32.66-03:36.60] Agent: Okay, perfect. Exactly. Yeah, absolutely.
[03:37.94-03:41.12] Agent: So with [ORGANIZATION]. [PERSON_NAME] we.
[03:43.59-03:52.16] Agent: So do you guys own any type of business already in the [OCCUPATION] industry or you'just kind of start scratch?
[03:52.87-03:54.95] Customer: No, kind of starting from scratch.
[03:55.09-04:07.44] Customer: So to be honest, if you can give me like [DURATION] brief introduction on what the company is, what it does and then we can tackle the franchising aspect and, and we can just get all the information from their too.
[04:07.61-04:09.40] Customer: So we can just start from the beginning.
[04:09.85-04:11.75] Customer: Yes, that would be great.
[04:12.62-04:17.13] Agent: Yeah. So [DURATION] couple of things to know about [ORGANIZATION].
[04:17.18-04:19.80] Agent: [PERSON_NAME]. We
[04:21.06-04:29.50] Agent: are our ideal [OCCUPATION] is someone who has [DURATION] corporate background wanting the business ownership.
[04:29.64-04:34.48] Agent: So you wouldn't be the one necessarily going and doing the work.
[04:34.57-04:36.92] Agent: You would be actually hiring those
[04:38.25-04:39.62] Agent: professional out
[04:41.52-04:42.26] Agent: now
[04:43.56-04:53.94] Agent: for like services and things like that we do all kinds of remodeling, interior painting, exterior painting,
[04:55.64-05:05.46] Agent: attic installs, different carpentry installs and repaires as well as like floors, power and pressure washing, things of that nature.
[05:06.29-05:11.21] Agent: But [ORGANIZATION], which is the parent company to
[05:13.36-05:18.42] Agent: [ORGANIZATION]. [PERSON_NAME], is that's where you'll get all of
[05:20.04-05:22.89] Agent: your marketing and things like that.
[05:23.24-05:34.34] Agent: So we have [DURATION] [ORGANIZATION] [ORGANIZATION] available for you that will help you with all of your digital and print marketing as well as training.
[05:34.46-05:42.04] Agent: So [ORGANIZATION] has training put in place for you guys as far as the ownership side goes.
[05:42.54-06:04.12] Agent: So it's an extensive onboarding process that will include [DURATION] system of business trainings that's tailored to budgeting, marketing and operational planning so that we can teach you guys every aspect of the franchise and how to properly run it and how to effectively run this business.
[06:04.58-06:17.17] Agent: You will have [DURATION] [DURATION] of classroom style business training where you and other new [OCCUPATION] like yourself will work in more of [DURATION] classroom setting and more hands on training involvement.
[06:18.90-06:25.85] Agent: There are ongoing learning opportunities, and these ongoing learning opportunities are just annual training,
[06:27.19-06:29.74] Agent: training events and webinars.
[06:29.88-06:40.37] Agent: And then you also have the ability to shadow successful [OCCUPATION] and learn from their systems and procedures that you would be able to implement into your business as well.
[06:40.67-06:49.40] Agent: So you would essentially be learning from each other, from people all over, you know, [LOCATION] [LOCATION] and [LOCATION].
[06:50.67-06:54.00] Agent: We do assign you [DURATION] [OCCUPATION] [OCCUPATION] [OCCUPATION].
[06:54.19-06:57.69] Agent: That [OCCUPATION] [OCCUPATION] is someone who will support your needs
[07:00.44-07:01.77] Agent: [DURATION] two and beyond.
[07:01.83-07:04.70] Agent: So after your [DURATION] [DURATION] in
[07:06.08-07:20.52] Agent: in the franchise and being in that program and really learning every aspect there, you will be assigned that business code and they're available to you on [DURATION] weekly to monthly basis, just depending on how much you need them.
[07:20.66-07:31.06] Agent: They're there for you and they're the person who is going to help you on any changes, adjustments or expansions that do need to be made in your business.
[07:31.55-07:34.76] Agent: They make sure it's all done properly and smooth
[07:37.11-07:38.62] Agent: the way that it needs to be done.
[07:38.67-07:40.17] Agent: With us here at [ORGANIZATION],
[07:42.06-07:45.35] Agent: you do have [OCCUPATION] discount options.
[07:45.49-08:05.93] Agent: So that is through [ORGANIZATION] [ORGANIZATION] and with [ORGANIZATION] [ORGANIZATION] we're able to offer supplies, products, equipment, any of your point of sale systems, vehicles, anything, you name it, that you need to start up your business and keep your business going.
[08:06.46-08:11.96] Agent: You would have [DURATION] discount through [ORGANIZATION] [ORGANIZATION] for all of that stuff.
[08:12.70-08:16.88] Agent: And in addition to that, we do offer [DURATION] rebate program for you guys.
[08:17.19-08:24.34] Agent: That rebate program results in money back [DURATION] couple of times [DURATION] [DURATION] simply by just buying through [ORGANIZATION] [ORGANIZATION].
[08:24.48-08:33.46] Agent: And that is something that my [OCCUPATION] [OCCUPATION] would actually go into more detail on with you especially closer to the end of the process.
[08:33.52-08:44.36] Agent: Whenever you start to, you know, purchase all of your supplies and equipment and everything, they'll make sure that you have access to everything needed.
[08:46.29-08:50.32] Agent: Okay, that was [DURATION] good there.
[08:51.17-08:52.79] Customer: Yeah, awesome. Thank you.
[08:53.13-08:55.75] Customer: I think you've answered [DURATION] lot of my questions.
[08:56.25-09:01.88] Customer: But so where you get located at the office.
[09:01.98-09:07.50] Agent: So we. Yeah, so we have two headquarters, both of them are here in [LOCATION].
[09:08.09-09:13.26] Agent: One headquarters is in [LOCATION], which is tot like the [LOCATION] [LOCATION] area.
[09:13.80-09:21.99] Agent: And then we have one in [LOCATION], which is basically right in the heart of [LOCATION] directly in the center of [LOCATION].
[09:22.64-09:28.83] Agent: So if you're not familiar with [LOCATION], that's kind of my way of explaining it to you.
[09:29.61-09:32.54] Agent: But yeah, that's where both of our headquarters are located.
[09:33.85-09:37.62] Agent: Okay, so we both headquarters and you guys are scattered throughout [LOCATION] [LOCATION] And [LOCATION].
[09:38.68-09:47.33] Agent: Yes, yes. We actually do have to give you [DURATION] little bit of an idea where some of our other [ORGANIZATION].
[09:47.37-09:50.80] Agent: [PERSON_NAME] are at. It looks like.
[09:50.82-09:57.66] Agent: I think we have one in [LOCATION], like [LOCATION] [LOCATION] area.
[09:57.84-10:00.21] Agent: I know you're kind of right on the line there.
[10:02.42-10:10.52] Agent: And then another one that's closer kind of to you, but it's in [LOCATION] [LOCATION] is over by like [LOCATION], [LOCATION].
[10:12.23-10:17.88] Agent: But as far as [LOCATION] goes right where you're at, we don't have any.
[10:17.95-10:22.62] Agent: So like [LOCATION], [LOCATION], [LOCATION],
[10:24.57-10:27.47] Agent: [LOCATION], all of that is actually available.
[10:28.52-10:31.62] Agent: Okay. How many you have in [LOCATION]?
[10:33.88-10:37.59] Agent: So I don't know the exact number for [LOCATION].
[10:47.59-10:56.92] Agent: So I don't, I don't really see any actually in [LOCATION] like especially near you or on that side.
[10:58.23-11:04.73] Agent: But my [OCCUPATION] would be able to pinpoint some in [LOCATION] for you as well.
[11:04.78-11:07.64] Agent: I just don't have access to that on my map.
[11:09.02-11:14.38] Agent: Let me see if I can kind [DATE] [DATE] map [DURATION] little bit.
[11:22.08-11:26.17] Customer: I can this. But do you have
[11:28.27-11:29.82] Agent: the cost estimates?
[11:31.55-11:36.41] Agent: Yeah, so I can give you an estimated number there.
[11:39.47-11:42.04] Agent: So for Mr. [PERSON_NAME], I don't know
[11:43.71-11:46.09] Agent: I have [LOCATION] [LOCATION] [MONEY_AMOUNT] amount.
[11:47.30-11:56.06] Agent: It's going to be that initial franchise fee is going to be [MONEY_AMOUNT] do.
[11:56.20-12:02.02] Agent: Now that does include the purchase of the name of [ORGANIZATION].
[12:02.07-12:09.39] Agent: [PERSON_NAME] as well as that's going to have your monthly royalty fees, things like that.
[12:09.52-12:14.41] Agent: Now that royalty fee I don't have that exact number since it is [DURATION] percentage.
[12:14.55-12:18.95] Agent: So it's going to depend on how much you make there per [DURATION].
[12:19.25-12:24.83] Agent: But that total estimated investment is going to have [DURATION] lot of things included there.
[12:25.16-12:28.30] Agent: That's going to be that initial licensing fee.
[12:28.61-12:36.74] Agent: So that franchise, that franchise fee as well as your Vehicles, all of your equipment, insurance,
[12:38.43-12:48.13] Agent: local advertising, and then we do have your training, travel and lodging included in there for whenever we have
[12:51.27-13:11.12] Agent: our yearly reunions. So some [DATE] [DATE] stuff, I say this is [DURATION] total estimated investment, but there are [DURATION] couple things here that you maybe won't pay for it until next [DURATION], [DURATION] [DURATION] after you open, given that we include that travel and lodging for you for the reunion.
[13:11.98-13:17.32] Agent: But this also does like any permits or things like that that you guys need.
[13:18.22-13:36.22] Agent: This is also just depends for us it depends per state in [LOCATION] [LOCATION] I'm not too familiar with [LOCATION], so I can't give you an exact there, but it's go going toa be about anywhere from like [MONEY_AMOUNT].
[13:36.32-13:41.55] Agent: That's [MONEY_AMOUNT] up to about 150.
[13:42.25-14:00.35] Agent: Now if you're starting out with just that minimum territory that we require and you're wanting to start slow and then maybe after your [DURATION] [DURATION] in business you guys want to band, I would say you're going to be towards that lower to middle range on that total investment.
[14:00.64-14:04.88] Customer: Wait, sorry, May I understood what you mentioned.
[14:04.90-14:09.07] Customer: The [MONEY_AMOUNT] do and then you're mentioning the [MONEY_AMOUNT] do, so what is the difference?
[14:10.80-14:20.50] Agent: So the total, the total investment, which is that [MONEY_AMOUNT] is going to include the purchasing of all of your equipment, vehicles, insurance,
[14:22.40-14:26.26] Unknown: any local advertising, and then deposits and permits.
[14:29.49-14:35.35] Unknown: Advertising said vehicles, like purchasing vehicle or you guys provided [DURATION] vehicle?
[14:37.45-14:40.20] Unknown: Yeah. So you would purchase all of that stuff.
[14:40.30-14:47.24] Unknown: We don't necessarily provide anything, but we help you with getting all [DATE] [DATE] stuff that's needed for your startup.
[14:47.39-14:50.15] Unknown: That's where the [ORGANIZATION] [ORGANIZATION] net comes into play.
[14:50.62-14:55.08] Unknown: You would purchase all of that stuff through [ORGANIZATION] [ORGANIZATION] and get it at discounted rate.
[14:56.65-14:58.47] Unknown: Okay, wait, so when.
[14:58.58-15:01.94] Unknown: But you said part of the $[MONEY_AMOUNT].
[15:02.04-15:06.09] Unknown: You said vehicles. So what do you mean by that vehicle?
[15:06.19-15:07.63] Unknown: That is [DURATION] car.
[15:08.86-15:09.74] Unknown: Yeah, I know [DURATION] car.
[15:09.77-15:13.67] Unknown: So do you guys provide that part of the [MONEY_AMOUNT]?
[15:14.45-15:16.35] Unknown: Yes, all of that's included.
[15:16.92-15:18.38] Unknown: Oh, so
[15:19.85-15:22.62] Unknown: so it's included in the franchise fee.
[15:25.33-15:27.27] Unknown: It's included in the total cost.
[15:27.36-15:29.56] Unknown: Yes. So everything listed.
[15:29.62-15:30.78] Unknown: What if I want to min.
[15:31.85-15:35.02] Unknown: So can I minus that vehicle part and then just.
[15:35.21-15:38.11] Unknown: And then which decrease the total cost.
[15:39.30-15:54.28] Unknown: So anything that you already have, if you already have certain tools and equipment, if you already have [DURATION] vehicle or [DURATION] car or van, if you already have that, they would subtract that off of your total cost.
[15:55.02-15:57.64] Unknown: So yes, that's possible.
[15:58.23-16:01.22] Unknown: Okay, so, so just, just to make sure.
[16:01.32-16:06.60] Unknown: So you said. So the $[MONEY_AMOUNT] itself, it's for the franchise alone.
[16:06.72-16:17.25] Unknown: The rest, the difference between the [MONEY_AMOUNT] and the [MONEY_AMOUNT] is all the advertising, training, travel, lodging and all that, right?
[16:17.91-16:21.58] Unknown: Yes, yes, that would just be added on to that fee.
[16:22.00-16:25.62] Unknown: But the total, the total is [MONEY_AMOUNT].
[16:26.91-16:28.50] Unknown: That's the minimum total.
[16:28.59-16:31.82] Unknown: It could go up to [MONEY_AMOUNT].
[16:32.45-16:35.95] Unknown: That like I say that just depends on how many.
[16:36.88-16:43.07] Unknown: Like if you have to buy [DURATION] couple of cars or vans or.
[16:43.16-16:47.23] Unknown: And then of course you have to equip those vehicles.
[16:48.33-16:50.21] Unknown: So all that's going to depend.
[16:50.33-16:58.04] Unknown: If you're starting smaller, you're probably going to be in that middle range there of about 130 or so.
[16:58.11-17:01.25] Unknown: And what does the training consist of?
[17:04.38-17:07.96] Unknown: So your training, travel and lodging, things like that.
[17:08.38-17:10.64] Unknown: We would be training you guys
[17:16.62-17:22.30] Unknown: on your operational planning, your budgeting, marketing.
[17:22.36-17:42.14] Unknown: And then, you know, so with it being [DURATION] franchise, we train your [OCCUPATION] as well on, you know, how to go about their day because we like for all of our [OCCUPATION] to seemingly do the same thing.
[17:42.20-17:48.11] Unknown: Since it is [DURATION] franchise, this isn't just, you know, [DURATION] mom and pop type thing.
[17:49.49-18:01.05] Unknown: And so it's kind of like if you go to [DURATION], like [DURATION] fast food restaurant or something, most of them operate pretty similar to each other.
[18:01.23-18:11.04] Unknown: No matter if you go to one in, let's say if you went to one in [LOCATION] or if you went to one in like [LOCATION], they all kind of operate the same way.
[18:11.14-18:12.83] Unknown: That's just kind of part of [DURATION] franchise.
[18:12.88-18:14.76] Unknown: And that's what we would be doing as well.
[18:14.82-18:17.35] Unknown: The. Mr. Yeah, just understand.
[18:17.40-18:21.38] Unknown: So what essentially we would be doing, we're just contracted, is that right?
[18:23.28-18:30.77] Unknown: So you. Yes. You would hire employees to work underneath you and now you gu.
[18:30.84-18:32.77] Unknown: Provide the trade or.
[18:32.80-18:33.38] Unknown: No,
[18:36.88-18:39.48] Unknown: I'm sorry, I don't know exactly what you mean by that.
[18:39.62-18:51.69] Unknown: So if we work to ever, if we're in need of example, any [OCCUPATION] or [OCCUPATION], would you guys provide those or is that something to look after?
[18:52.56-18:54.38] Unknown: So that's something that you.
[18:55.91-18:59.49] Unknown: I think we would kind of help you guys in [DURATION] way.
[19:00.15-19:14.30] Unknown: But depending on what type of electric work needs to be done, we do the small electrical work, but any bigger electrical work would need to be done by [DURATION] licensed professional.
[19:15.47-19:18.46] Unknown: And so that would just kind of depend.
[19:18.63-19:22.70] Unknown: That's actually kind of is out of my wheelhouse to go over with you.
[19:22.88-19:26.85] Unknown: My [OCCUPATION] goes over all of that in more detail with you as well.
[19:28.27-19:30.69] Unknown: Ok, okay, I see.
[19:30.82-19:35.04] Unknown: I think I've got the information that I think I need and.
[19:35.23-19:36.05] Unknown: Okay,
[19:37.46-19:45.04] Unknown: wait, starting off's One other thing, the parent company was, what is it?
[19:45.15-19:48.36] Unknown: [ORGANIZATION] or is [ORGANIZATION].
[19:49.21-19:51.95] Unknown: Yeah, [ORGANIZATION]. [PERSON_NAME] is the.
[19:52.65-19:55.60] Unknown: I guess you would say the child company To.
[19:56.13-19:58.75] Unknown: [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[19:58.82-20:01.57] Unknown: Okay, I see. And when you guys say that Mr.
[20:01.59-20:09.76] Unknown: [PERSON_NAME] also is remodeleting, painting and flooring, all that, that's just the service that's provided by you guys.
[20:10.65-20:14.12] Unknown: And that's something, if we do franchise, we would offer those.
[20:14.22-20:19.51] Unknown: Is that right? So it's essentially full house renovation.
[20:21.96-20:26.55] Unknown: Yes. So rem. Any remodeling, door and windows services,
[20:28.92-20:30.38] Unknown: things nature
[20:31.68-20:34.51] Unknown: can be stat specific to only example
[20:36.37-20:40.28] Unknown: electrical renovation or any example flooring renovation.
[20:40.40-20:43.10] Unknown: It has to be everything
[20:44.63-20:48.10] Unknown: so the services are customizable.
[20:49.39-20:54.06] Unknown: But of course, the more services that you offer, the better that's going to be.
[20:54.11-20:57.30] Unknown: But if you want to start out with certain limited.
[20:57.71-21:03.38] Unknown: So if you didn't want to do the bigger specialized services, that's fine.
[21:03.71-21:06.06] Unknown: You can always expand those.
[21:07.45-21:10.39] Unknown: Okay, makes sense. Okay.
[21:10.42-21:15.43] Unknown: I think I've grabbed all the information I need and if I do have more questions, I guess I'll call you
[21:16.82-21:18.36] Unknown: maybe later on today.
[21:18.73-21:24.08] Unknown: But for now I'm going to speak to my partner and we'll see how it goes.
[21:24.82-21:32.80] Unknown: Yeah, absolutely. And what I'm going to do is I'm going to send you an email so that you will have my email information.
[21:33.26-21:37.66] Unknown: And in that email is going to be my scheduling link.
[21:37.81-21:45.66] Unknown: The best way to get [DURATION] hold of me is by scheduling an appointment because I am on the phone [DURATION] lot.
[21:45.79-21:51.26] Unknown: You just got really lucky and I wasn't on the phone whenever you called [DURATION] [DURATION] ago.
[21:52.43-21:55.34] Unknown: But I just don't want to miss that phone call from you.
[21:55.47-22:00.38] Unknown: So just schedule [DURATION] time to speak with me and then I'll give you [DURATION] call then.
[22:01.04-22:03.26] Unknown: Okay, beautiful. And also just.
[22:03.62-22:06.43] Unknown: Are you the only one in the customer service?
[22:07.97-22:17.93] Unknown: No, there's [DURATION] number of people and the reason I was going toa have you schedule with me is because the number that you called on was the.
[22:18.11-22:19.49] Unknown: Was [DURATION] call center.
[22:19.65-22:24.99] Unknown: And it's highly likely that if you call back, you don't get with me.
[22:26.10-22:28.31] Unknown: Oh, I see, I see.
[22:28.46-22:30.13] Unknown: Okay. Okay, sounds good.
[22:30.27-22:32.23] Unknown: So you want, do you want me to give you my email?
[22:33.48-22:35.70] Unknown: I think I have your email here.
[22:40.53-22:43.31] Unknown: Oh yeah. Okay.
[22:45.92-22:48.14] Unknown: So it looks like maybe
[22:52.29-22:56.98] Unknown: in [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DURATION], it looks like you had showed some interest maybe.
[22:57.44-23:05.46] Unknown: And then on [DATE] [DATE] [DATE] [DATE] [DURATION], you used stu for Mr.
[23:05.51-23:12.20] Unknown: [PERSON_NAME]. Yes, I did kind of form on [DATE] [DATE], but I felt when selling of that form you guys would call back.
[23:12.23-23:16.53] Unknown: But I never received the call after that or an email, so that's why I called right now.
[23:17.18-23:19.61] Unknown: O that's. Yeah, that is odd.
[23:19.66-23:22.06] Unknown: I'm actually going to look into that because no one's.
[23:22.20-23:25.30] Unknown: No one's name was on your profile.
[23:25.44-23:29.69] Unknown: So I guess you maybe just didn't get [ORGANIZATION] to someone.
[23:30.28-23:32.42] Unknown: So I'm going to talk to them about that.
[23:32.47-23:35.92] Unknown: But since I'm talking to you, you're assigned to me.
[23:35.98-23:38.41] Unknown: So you and I will work together from now on.
[23:39.76-23:42.72] Unknown: Okay? Perfect. Right? Awesome.
[23:42.78-23:43.52] Unknown: Thank you very much.
[23:43.60-23:44.93] Unknown: I'll be waiting for email.
[23:45.56-23:47.21] Unknown: All right. Thanks so much.
[23:47.80-23:49.53] Unknown: Okay. Have [DURATION] great day, too.
[23:49.72-23:50.39] Unknown: You tooe.","Can I help you? Hi. Hello. Yes, hi. Hi, how are you? Yeah, I'm great. How are you? Good. What can I do for you? Yeah, I was think I just have [DURATION] couple questions about the Mr. [PERSON_NAME] company and about franchising. So am I speaking to the race? Should I talk to you about this? Yes, yes, you come to the right place. So [ORGANIZATION]. [PERSON_NAME], where are you located? I'm located in [LOCATION]. What is the zip code? [LOCATION] [LOCATION]. Okay, so that's in [LOCATION]. What part","Can I help you? Hi. Hello. Yes, hi. Hi, how are you? Yeah, I'm great. How are you? Good. What can I do for you? Yeah, I was think I just have [DURATION] couple questions about the Mr. [PERSON_NAME] company and about franchising. So am I speaking to the race? Should I talk to you about this? Yes, yes, you come to the right place. So [ORGANIZATION]. [PERSON_NAME], where are you located? I'm located in [LOCATION]. What is the zip code? [LOCATION] [LOCATION]. Okay, so that's in [LOCATION]. What part of [LOCATION] is that in? What part of [LOCATION]? Like the province [LOCATION]? Okay, yes. O right, Let'see here. So what I'm doing, the reason I ask you for your location but because I'm making sure that we have availability there before we go through with anything. Yeah, it looks like that [LOCATION] is available. Okay. Perf. I just want to grab more information on Mr. [PERSON_NAME] in general. So you guys were actually referred by your friend and we just thought of doing just [DURATION] couple of research calling you guys just to grab more information and to decide whether we want to proceed with it or not. So do you have any information about the cost of franchising and the materials, training and all that? Yes. So let's see here. What is your first and last name? Just so I can put this information in. Yeah, so it's ah, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and then, then last name is [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Okay, perfect. And [PERSON_NAME] double checking here, I'm going and then. Okay, perfect. So you said are you doing it with, are you looking at doing this with [DURATION] partner? Yes, with the partner. Okay, perfect. So I guess what you're doing right now is you're just kind of calling to get [DURATION] little bit more information and then you guys will kind of decide from there. Okay, perfect. Exactly. Yeah, absolutely. So with [ORGANIZATION]. [PERSON_NAME] we. So do you guys own any type of business already in the [OCCUPATION] industry or you'just kind of start scratch? No, kind of starting from scratch. So to be honest, if you can give me like [DURATION] brief introduction on what the company is, what it does and then we can tackle the franchising aspect and, and we can just get all the information from their too. So we can just start from the beginning. Yes, that would be great. Yeah. So [DURATION] couple of things to know about [ORGANIZATION]. [PERSON_NAME]. We are our ideal [OCCUPATION] is someone who has [DURATION] corporate background wanting the business ownership. So you wouldn't be the one necessarily going and doing the work. You would be actually hiring those professional out now for like services and things like that we do all kinds of remodeling, interior painting, exterior painting, attic installs, different carpentry installs and repaires as well as like floors, power and pressure washing, things of that nature. But [ORGANIZATION], which is the parent company to [ORGANIZATION]. [PERSON_NAME], is that's where you'll get all of your marketing and things like that. So we have [DURATION] [ORGANIZATION] [ORGANIZATION] available for you that will help you with all of your digital and print marketing as well as training. So [ORGANIZATION] has training put in place for you guys as far as the ownership side goes. So it's an extensive onboarding process that will include [DURATION] system of business trainings that's tailored to budgeting, marketing and operational planning so that we can teach you guys every aspect of the franchise and how to properly run it and how to effectively run this business. You will have [DURATION] [DURATION] of classroom style business training where you and other new [OCCUPATION] like yourself will work in more of [DURATION] classroom setting and more hands on training involvement. There are ongoing learning opportunities, and these ongoing learning opportunities are just annual training, training events and webinars. And then you also have the ability to shadow successful [OCCUPATION] and learn from their systems and procedures that you would be able to implement into your business as well. So you would essentially be learning from each other, from people all over, you know, [LOCATION] [LOCATION] and [LOCATION]. We do assign you [DURATION] [OCCUPATION] [OCCUPATION] [OCCUPATION]. That [OCCUPATION] [OCCUPATION] is someone who will support your needs [DURATION] two and beyond. So after your [DURATION] [DURATION] in in the franchise and being in that program and really learning every aspect there, you will be assigned that business code and they're available to you on [DURATION] weekly to monthly basis, just depending on how much you need them. They're there for you and they're the person who is going to help you on any changes, adjustments or expansions that do need to be made in your business. They make sure it's all done properly and smooth the way that it needs to be done. With us here at [ORGANIZATION], you do have [OCCUPATION] discount options. So that is through [ORGANIZATION] [ORGANIZATION] and with [ORGANIZATION] [ORGANIZATION] we're able to offer supplies, products, equipment, any of your point of sale systems, vehicles, anything, you name it, that you need to start up your business and keep your business going. You would have [DURATION] discount through [ORGANIZATION] [ORGANIZATION] for all of that stuff. And in addition to that, we do offer [DURATION] rebate program for you guys. That rebate program results in money back [DURATION] couple of times [DURATION] [DURATION] simply by just buying through [ORGANIZATION] [ORGANIZATION]. And that is something that my [OCCUPATION] [OCCUPATION] would actually go into more detail on with you especially closer to the end of the process. Whenever you start to, you know, purchase all of your supplies and equipment and everything, they'll make sure that you have access to everything needed. Okay, that was [DURATION] good there. Yeah, awesome. Thank you. I think you've answered [DURATION] lot of my questions. But so where you get located at the office. So we. Yeah, so we have two headquarters, both of them are here in [LOCATION]. One headquarters is in [LOCATION], which is tot like the [LOCATION] [LOCATION] area. And then we have one in [LOCATION], which is basically right in the heart of [LOCATION] directly in the center of [LOCATION]. So if you're not familiar with [LOCATION], that's kind of my way of explaining it to you. But yeah, that's where both of our headquarters are located. Okay, so we both headquarters and you guys are scattered throughout [LOCATION] [LOCATION] And [LOCATION]. Yes, yes. We actually do have to give you [DURATION] little bit of an idea where some of our other [ORGANIZATION]. [PERSON_NAME] are at. It looks like. I think we have one in [LOCATION], like [LOCATION] [LOCATION] area. I know you're kind of right on the line there. And then another one that's closer kind of to you, but it's in [LOCATION] [LOCATION] is over by like [LOCATION], [LOCATION]. But as far as [LOCATION] goes right where you're at, we don't have any. So like [LOCATION], [LOCATION], [LOCATION], [LOCATION], all of that is actually available. Okay. How many you have in [LOCATION]? So I don't know the exact number for [LOCATION]. So I don't, I don't really see any actually in [LOCATION] like especially near you or on that side. But my [OCCUPATION] would be able to pinpoint some in [LOCATION] for you as well. I just don't have access to that on my map. Let me see if I can kind [DATE] [DATE] map [DURATION] little bit. I can this. But do you have the cost estimates? Yeah, so I can give you an estimated number there. So for Mr. [PERSON_NAME], I don't know I have [LOCATION] [LOCATION] [MONEY_AMOUNT] amount. It's going to be that initial franchise fee is going to be [MONEY_AMOUNT] do. Now that does include the purchase of the name of [ORGANIZATION]. [PERSON_NAME] as well as that's going to have your monthly royalty fees, things like that. Now that royalty fee I don't have that exact number since it is [DURATION] percentage. So it's going to depend on how much you make there per [DURATION]. But that total estimated investment is going to have [DURATION] lot of things included there. That's going to be that initial licensing fee. So that franchise, that franchise fee as well as your Vehicles, all of your equipment, insurance, local advertising, and then we do have your training, travel and lodging included in there for whenever we have our yearly reunions. So some [DATE] [DATE] stuff, I say this is [DURATION] total estimated investment, but there are [DURATION] couple things here that you maybe won't pay for it until next [DURATION], [DURATION] [DURATION] after you open, given that we include that travel and lodging for you for the reunion. But this also does like any permits or things like that that you guys need. This is also just depends for us it depends per state in [LOCATION] [LOCATION] I'm not too familiar with [LOCATION], so I can't give you an exact there, but it's go going toa be about anywhere from like [MONEY_AMOUNT]. That's [MONEY_AMOUNT] up to about 150. Now if you're starting out with just that minimum territory that we require and you're wanting to start slow and then maybe after your [DURATION] [DURATION] in business you guys want to band, I would say you're going to be towards that lower to middle range on that total investment. Wait, sorry, May I understood what you mentioned. The [MONEY_AMOUNT] do and then you're mentioning the [MONEY_AMOUNT] do, so what is the difference? So the total, the total investment, which is that [MONEY_AMOUNT] is going to include the purchasing of all of your equipment, vehicles, insurance, any local advertising, and then deposits and permits. Advertising said vehicles, like purchasing vehicle or you guys provided [DURATION] vehicle? Yeah. So you would purchase all of that stuff. We don't necessarily provide anything, but we help you with getting all [DATE] [DATE] stuff that's needed for your startup. That's where the [ORGANIZATION] [ORGANIZATION] net comes into play. You would purchase all of that stuff through [ORGANIZATION] [ORGANIZATION] and get it at discounted rate. Okay, wait, so when. But you said part of the $[MONEY_AMOUNT]. You said vehicles. So what do you mean by that vehicle? That is [DURATION] car. Yeah, I know [DURATION] car. So do you guys provide that part of the [MONEY_AMOUNT]? Yes, all of that's included. Oh, so so it's included in the franchise fee. It's included in the total cost. Yes. So everything listed. What if I want to min. So can I minus that vehicle part and then just. And then which decrease the total cost. So anything that you already have, if you already have certain tools and equipment, if you already have [DURATION] vehicle or [DURATION] car or van, if you already have that, they would subtract that off of your total cost. So yes, that's possible. Okay, so, so just, just to make sure. So you said. So the $[MONEY_AMOUNT] itself, it's for the franchise alone. The rest, the difference between the [MONEY_AMOUNT] and the [MONEY_AMOUNT] is all the advertising, training, travel, lodging and all that, right? Yes, yes, that would just be added on to that fee. But the total, the total is [MONEY_AMOUNT]. That's the minimum total. It could go up to [MONEY_AMOUNT]. That like I say that just depends on how many. Like if you have to buy [DURATION] couple of cars or vans or. And then of course you have to equip those vehicles. So all that's going to depend. If you're starting smaller, you're probably going to be in that middle range there of about 130 or so. And what does the training consist of? So your training, travel and lodging, things like that. We would be training you guys on your operational planning, your budgeting, marketing. And then, you know, so with it being [DURATION] franchise, we train your [OCCUPATION] as well on, you know, how to go about their day because we like for all of our [OCCUPATION] to seemingly do the same thing. Since it is [DURATION] franchise, this isn't just, you know, [DURATION] mom and pop type thing. And so it's kind of like if you go to [DURATION], like [DURATION] fast food restaurant or something, most of them operate pretty similar to each other. No matter if you go to one in, let's say if you went to one in [LOCATION] or if you went to one in like [LOCATION], they all kind of operate the same way. That's just kind of part of [DURATION] franchise. And that's what we would be doing as well. The. Mr. Yeah, just understand. So what essentially we would be doing, we're just contracted, is that right? So you. Yes. You would hire employees to work underneath you and now you gu. Provide the trade or. No, I'm sorry, I don't know exactly what you mean by that. So if we work to ever, if we're in need of example, any [OCCUPATION] or [OCCUPATION], would you guys provide those or is that something to look after? So that's something that you. I think we would kind of help you guys in [DURATION] way. But depending on what type of electric work needs to be done, we do the small electrical work, but any bigger electrical work would need to be done by [DURATION] licensed professional. And so that would just kind of depend. That's actually kind of is out of my wheelhouse to go over with you. My [OCCUPATION] goes over all of that in more detail with you as well. Ok, okay, I see. I think I've got the information that I think I need and. Okay, wait, starting off's One other thing, the parent company was, what is it? [ORGANIZATION] or is [ORGANIZATION]. Yeah, [ORGANIZATION]. [PERSON_NAME] is the. I guess you would say the child company To. [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. Okay, I see. And when you guys say that Mr. [PERSON_NAME] also is remodeleting, painting and flooring, all that, that's just the service that's provided by you guys. And that's something, if we do franchise, we would offer those. Is that right? So it's essentially full house renovation. Yes. So rem. Any remodeling, door and windows services, things nature can be stat specific to only example electrical renovation or any example flooring renovation. It has to be everything so the services are customizable. But of course, the more services that you offer, the better that's going to be. But if you want to start out with certain limited. So if you didn't want to do the bigger specialized services, that's fine. You can always expand those. Okay, makes sense. Okay. I think I've grabbed all the information I need and if I do have more questions, I guess I'll call you maybe later on today. But for now I'm going to speak to my partner and we'll see how it goes. Yeah, absolutely. And what I'm going to do is I'm going to send you an email so that you will have my email information. And in that email is going to be my scheduling link. The best way to get [DURATION] hold of me is by scheduling an appointment because I am on the phone [DURATION] lot. You just got really lucky and I wasn't on the phone whenever you called [DURATION] [DURATION] ago. But I just don't want to miss that phone call from you. So just schedule [DURATION] time to speak with me and then I'll give you [DURATION] call then. Okay, beautiful. And also just. Are you the only one in the customer service? No, there's [DURATION] number of people and the reason I was going toa have you schedule with me is because the number that you called on was the. Was [DURATION] call center. And it's highly likely that if you call back, you don't get with me. Oh, I see, I see. Okay. Okay, sounds good. So you want, do you want me to give you my email? I think I have your email here. Oh yeah. Okay. So it looks like maybe in [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DURATION], it looks like you had showed some interest maybe. And then on [DATE] [DATE] [DATE] [DATE] [DURATION], you used stu for Mr. [PERSON_NAME]. Yes, I did kind of form on [DATE] [DATE], but I felt when selling of that form you guys would call back. But I never received the call after that or an email, so that's why I called right now. O that's. Yeah, that is odd. I'm actually going to look into that because no one's. No one's name was on your profile. So I guess you maybe just didn't get [ORGANIZATION] to someone. So I'm going to talk to them about that. But since I'm talking to you, you're assigned to me. So you and I will work together from now on. Okay? Perfect. Right? Awesome. Thank you very much. I'll be waiting for email. All right. Thanks so much. Okay. Have [DURATION] great day, too. You tooe."
38,1498,84a5ebf9543f4bc2b7e9f9ef3a732a76,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/84a5ebf9543f4bc2b7e9f9ef3a732a76_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9249925,0.9249925062656641,302.0,798,798,2.642384105960265,31,5,"[DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,89.259,70,27,16,27,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.14-00:02.73] IVR/System: Thank you for calling the [OCCUPATION] [OCCUPATION].
[00:02.83-00:07.00] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.13-00:08.91] IVR/System: This call may be recorded.
[00:10.57-00:13.11] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:13.26-00:21.13] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:21.31-00:23.51] IVR/System: Most can be installed in a single day.
[00:23.62-00:27.13] IVR/System: Or update your entry doors with elegant decorative gloves.
[00:27.30-00:28.60] IVR/System: Glass talk to you at your pains.
[00:28.66-00:32.24] Customer: This is [PERSON_NAME]. Hey, [PERSON_NAME], my name is [PERSON_NAME] [PERSON_NAME].
[00:32.30-00:34.67] Customer: I'm calling for my mom, [PERSON_NAME] [PERSON_NAME].
[00:34.84-00:44.66] Customer: She has a broken sidelight window beside her front door and I was wondering about getting that repaired.
[00:45.84-00:51.42] Agent: Yeah, for sure. Is there any way you can either send me a text message of a picture of it or an email?
[00:51.59-00:55.49] Agent: Yeah, I can. I can text you the picture.
[00:56.03-00:57.82] Agent: Okay. Because we might have them in stock.
[00:57.87-00:58.64] Agent: Some of them we do.
[00:58.70-01:00.15] Agent: Some of them we do have to order out.
[01:00.21-01:02.22] Agent: Just depending on the size.
[01:02.76-01:04.53] Agent: Is this a good phone number for you?
[01:05.28-01:06.25] Agent: I'm sorry,
[01:08.00-01:10.67] Agent: two. Okay, I'm going to send you a text message.
[01:10.72-01:12.48] Agent: Just confirm that you'got it for me.
[01:12.62-01:14.65] Agent: I got it. Okay.
[01:14.72-01:20.99] Agent: If you just want to respond back to there, I'll be able to let you know if it'in stock, your pricing and availability and then when we can get out to in all.
[01:21.16-01:21.98] Agent: Okay,
[01:34.61-01:37.54] Customer: I'm sorry. I got to go and save it.
[01:37.73-01:44.91] Customer: I hope you guys have this in stock because my mom, she's actually closing on her house next [DURATION].
[01:45.00-01:48.20] Customer: So we just done super fast.
[01:48.75-01:52.31] Customer: Yeah, I understand. I feel like everybody's trying to close on a house.
[01:52.49-01:56.44] Customer: Everybody in the buying or selling mood at the time.
[02:01.42-02:04.12] Agent: Perfect. Did you get it?
[02:04.50-02:05.78] Agent: Yep. I didn'get it.
[02:05.88-02:07.31] Agent: Let me check. One moment.
[02:07.45-02:08.32] Agent: All right, thank you.
[02:08.39-02:10.80] IVR/System: Last [OCCUPATION] can do more than fix your pains.
[02:10.95-02:18.83] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[02:19.02-02:21.19] IVR/System: Most can be installed in a single day.
[02:21.30-02:24.57] IVR/System: Or update your entry doors with elegant decorative glass.
[02:24.63-02:27.89] IVR/System: Choosing from an amazing selection of glass patterns and finishes.
[02:28.07-02:31.31] IVR/System: We can also change the look of any room with a mirrored wall.
[02:31.38-02:34.56] IVR/System: Or protect your furniture with custom glass tops
[02:41.53-02:45.51] IVR/System: with [OCCUPATION] [OCCUPATION] you'll always know the price upfront before we start.
[02:45.68-02:49.54] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[02:49.65-02:53.69] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[02:53.79-02:58.73] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[02:58.83-03:06.43] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[03:07.93-03:17.01] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[03:17.14-03:24.21] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[03:30.62-03:36.76] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[03:36.83-03:45.64] IVR/System: Advantage Plan. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[03:45.78-03:54.25] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[03:54.63-03:57.17] IVR/System: If you sell your home the Advantage Plan.
[03:57.32-03:58.24] IVR/System: Thank you for holding.
[03:58.34-04:04.18] Agent: So this is the one that we do have in stock, but we do have a [OCCUPATION] that has it that's local that we could probably pick it up.
[04:04.63-04:07.35] Agent: I would just have to call and see if their turnaround time.
[04:07.37-04:08.96] Agent: It shouldn't be that long though.
[04:09.07-04:13.41] Agent: With tax material and labor you're looking at [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[04:14.03-04:15.97] Agent: Do you want me to give you a call right back?
[04:16.44-04:18.98] Customer: Yes. That's cheaper than the other quote we got.
[04:19.03-04:24.38] Customer: I called somebody over the weekend, he was supposed to be there today and he quoted us $[MONEY_AMOUNT].
[04:25.15-04:27.30] Customer: Yeah, that's kind of close in the same area.
[04:27.43-04:28.54] Customer: We just have different [OCCUPATION].
[04:28.59-04:30.21] Agent: Some of these we can make in house.
[04:30.65-04:37.24] Customer: No, you'totally good. If you could call me back, would it be at all possible to get this done this [DURATION]?
[04:37.86-04:39.77] Agent: Yeah, we have open availability this [DURATION].
[04:39.81-04:44.12] Agent: Just depends on if they have it or they can get us in so we can pick it up.
[04:44.54-04:49.71] Customer: Yeah, if you don't mind checking and then if you can call me back, that would be super awesome.
[04:53.74-04:55.97] Agent: Yes, ma'am. Okay. All right.
[04:55.99-04:58.50] Agent: Ill give you a call right back as soon as I get off the phone with them.
[04:58.64-05:00.15] Customer: All right, thank you so much.
[05:00.34-05:01.02] Customer: Thank you. Bye.","Thank you for calling the [OCCUPATION] [OCCUPATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative gloves. Glass talk to you at your pains. This is [PERSON_NAME]. Hey, [PERSON_NAME], m","Thank you for calling the [OCCUPATION] [OCCUPATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative gloves. Glass talk to you at your pains. This is [PERSON_NAME]. Hey, [PERSON_NAME], my name is [PERSON_NAME] [PERSON_NAME]. I'm calling for my mom, [PERSON_NAME] [PERSON_NAME]. She has a broken sidelight window beside her front door and I was wondering about getting that repaired. Yeah, for sure. Is there any way you can either send me a text message of a picture of it or an email? Yeah, I can. I can text you the picture. Okay. Because we might have them in stock. Some of them we do. Some of them we do have to order out. Just depending on the size. Is this a good phone number for you? I'm sorry, two. Okay, I'm going to send you a text message. Just confirm that you'got it for me. I got it. Okay. If you just want to respond back to there, I'll be able to let you know if it'in stock, your pricing and availability and then when we can get out to in all. Okay, I'm sorry. I got to go and save it. I hope you guys have this in stock because my mom, she's actually closing on her house next [DURATION]. So we just done super fast. Yeah, I understand. I feel like everybody's trying to close on a house. Everybody in the buying or selling mood at the time. Perfect. Did you get it? Yep. I didn'get it. Let me check. One moment. All right, thank you. Last [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops with [OCCUPATION] [OCCUPATION] you'll always know the price upfront before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home the Advantage Plan. Thank you for holding. So this is the one that we do have in stock, but we do have a [OCCUPATION] that has it that's local that we could probably pick it up. I would just have to call and see if their turnaround time. It shouldn't be that long though. With tax material and labor you're looking at [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Do you want me to give you a call right back? Yes. That's cheaper than the other quote we got. I called somebody over the weekend, he was supposed to be there today and he quoted us $[MONEY_AMOUNT]. Yeah, that's kind of close in the same area. We just have different [OCCUPATION]. Some of these we can make in house. No, you'totally good. If you could call me back, would it be at all possible to get this done this [DURATION]? Yeah, we have open availability this [DURATION]. Just depends on if they have it or they can get us in so we can pick it up. Yeah, if you don't mind checking and then if you can call me back, that would be super awesome. Yes, ma'am. Okay. All right. Ill give you a call right back as soon as I get off the phone with them. All right, thank you so much. Thank you. Bye."
39,1067,5e57804bf9ca47c7ae919476a507a495,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/5e57804bf9ca47c7ae919476a507a495_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9179087,0.9179086993970715,624.0,1161,1161,1.8605769230769231,65,9,"[DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME], [URL]",44,False,89.254,109,52,53,2,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:12.13-00:12.97] Unknown: It's a great day.
[00:13.03-00:15.02] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:15.08-00:17.07] Agent: This is [PERSON_NAME]. How can I help you?
[00:17.98-00:24.80] Customer: Hi, I'm calling to ask if I could schedule an appointment for someone to come and take a look at our dishwasher.
[00:25.98-00:32.75] Customer: We've been having some issues with there being standing water at the bottom of the dishwasher after a cycle when we open it.
[00:32.80-00:35.64] Agent: Sure, no problem. Yeah, no problem.
[00:35.70-00:38.91] Agent: We can definitely help you with that in just a moment.
[00:45.88-00:52.99] Agent: All right, so in this case, in order to further help you, I'm going to need you to provide me some information from you.
[00:53.04-00:57.91] Agent: Right. Okay. Just a moment here.
[01:08.14-01:10.31] Agent: Can I have your first and last name, please?
[01:11.09-01:13.09] Customer: Yes, my first name is [PERSON_NAME].
[01:13.25-01:15.19] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:15.89-01:17.61] Customer: My last name is [PERSON_NAME].
[01:17.78-01:21.16] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:30.88-01:33.42] Agent: Can I have your best contact number, please?
[01:34.31-01:36.45] Customer: Yes, the best number to contact me.
[01:40.16-01:40.89] Customer: One.
[01:44.47-01:46.89] Agent: Thank you. Can I have your zip code, please?
[01:47.59-01:50.73] Customer: Yes, [LOCATION].
[02:04.67-02:06.17] Agent: Okay, thank you.
[02:12.96-02:15.06] Agent: So in this case, let me ask you something.
[02:15.11-02:17.06] Agent: Have you used our service before?
[02:18.00-02:20.29] Customer: I don't think so, no.
[02:21.35-02:22.62] Agent: First time, right?
[02:24.24-02:31.25] Customer: Yes. I'm a new tenant of this household, so it's possible that we have had you all, but this will be my first time calling you all.
[02:32.24-02:35.57] Agent: Okay, great. Let me ask you how you heard about us.
[02:36.96-02:41.69] Customer: I did a search online that said [ORGANIZATION] [ORGANIZATION] near me.
[02:44.06-02:48.84] Agent: Okay, thank you. And now can I have the address where the service is going to be performed?
[02:49.34-02:54.56] Customer: Yes, [LOCATION] [LOCATION] [LOCATION].
[03:02.66-03:06.84] Agent: Thank you. Now can I have the email for the confirmation of the appointment?
[03:07.97-03:09.90] Customer: Yes. [PERSON_NAME]
[03:11.44-03:12.38] Customer: [PERSON_NAME].
[03:27.91-03:31.97] Agent: Thank you. This is for residential property, right?
[03:32.63-03:33.38] Customer: Yes,
[03:35.04-03:40.12] Agent: thank you. Okay, so now I'm going to ask you a couple of questions of your appliance.
[03:40.18-03:42.19] Customer: Okay? Ye.
[03:44.16-03:46.10] Agent: So what brand is it?
[03:46.88-03:51.62] Customer: It's a KitchenAid. Or wait, let me make sure.
[03:52.72-03:54.19] Customer: Yeah, KitchenAid.
[04:00.38-04:04.12] Agent: Okay, thank you. Do you know how old is it?
[04:05.22-04:07.16] Customer: I do not know how old it is.
[04:10.43-04:13.00] Agent: Okay, and when did the problem first start?
[04:16.62-04:19.32] Customer: I think it's maybe been like [DURATION] [DURATION].
[04:20.94-04:22.34] Customer: Like [DURATION] [DURATION]. Okay.
[04:22.48-04:27.72] Agent: So I'm going to send right now the information to the [OCCUPATION] to stay on the line for me for just one minute.
[04:27.75-04:32.73] Customer: Okay. Okay. Can I also share another thing that's been going on with our dishwasher?
[04:33.43-04:34.52] Customer: Go ahead.
[04:35.79-04:42.98] Customer: So again, there's been standing water at the bottom of a dishwasher at the end of a cycle that kind of like pours out of the bottom when we open it.
[04:43.16-04:47.62] Customer: And the water, like our sink, keeps backing up with water.
[04:47.75-04:53.46] Customer: So there's Water that rises up out of our sink, and we try to, like, get it to go down with the dish disposal.
[04:53.50-05:04.65] Customer: So I'm not sure if this is more of a plumbing issue or if it's a dishwasher issue, but we also have water from the sink, like, bubbling up around the same time where it's also gathering in the dishwasher.
[05:07.00-05:08.90] Agent: Thank you for letting me know about it.
[05:08.95-05:14.39] Agent: So I'm going to send that information to the [OCCUPATION] as well'on the line for me.
[05:14.51-05:16.67] Customer: One minute. Sounds great.
[05:16.73-05:18.43] Agent: Thank you. Thank you.
[05:18.49-05:19.45] Agent: I'll be back.
[06:14.67-06:15.75] IVR/System: Thank you for holding.
[06:15.81-06:23.39] Agent: So, [PERSON_NAME], we will send one of our [OCCUPATION] [OCCUPATION] to your home and they will diagnose the problem and give you an exact quote.
[06:23.52-06:30.11] Agent: If you just do not have the repair done, you only pay trip and diagnostic fee for $[MONEY_AMOUNT].
[06:30.20-06:37.83] Agent: But if you choose to have the repair down, you only pay the amount that the [OCCUPATION] [OCCUPATION] quoted and the fee is going to be waived.
[06:38.00-06:40.26] Customer: All right. Okay.
[06:42.00-06:49.02] Agent: All right then. So, [PERSON_NAME], after checking our schedule, I see that we have an appointment available this coming Monday.
[06:51.23-06:54.05] Agent: This coming Monday. Let's see,
[06:55.35-06:56.61] Customer: what about morning?
[07:01.70-07:03.56] Agent: So [DATE] [DATE] [DATE].
[07:05.23-07:06.62] Agent: Aha, [DATE] [DATE] [DATE].
[07:06.68-07:07.29] Customer: Yes.
[07:09.11-07:15.90] Customer: Unfortunately, I'm not available in the morning and neither will my roommates be available.
[07:17.96-07:19.28] Customer: Would you all happen to have.
[07:19.34-07:20.79] Customer: What about afternoon?
[07:22.81-07:26.81] Customer: Unfortunately, we have, like, [DURATION] [DURATION] [DURATION] next Monday.
[07:26.91-07:29.26] Customer: Things going on will be out of the house.
[07:31.37-07:32.83] Customer: So what if we do Tuesday?
[07:32.92-07:33.55] Customer: Then
[07:36.08-07:39.02] Customer: let's see, next [DURATION].
[07:40.11-07:42.64] Customer: My roommates and I schedules are, like, chock full,
[07:43.99-07:55.40] Customer: unfortunately. Is there any chance I could get back to you with my roommate who has lived here for longer and ask her, like, can I call you back to set our time?
[07:55.47-07:57.17] Customer: Because I don't see any.
[07:57.55-08:01.96] Customer: We leave, we're out of town next Tuesday to [TIME] through [DATE] [DATE] [DATE]
[08:04.62-08:08.02] Agent: Y. Because right now what we can just save.
[08:08.04-08:10.63] Agent: And we can just save the spot for you, right?
[08:10.69-08:20.81] Agent: So right now I'm just gonna save the spot for you, and then you can give us a callback in order to set down a specific time.
[08:20.86-08:21.61] Customer: All right?
[08:22.82-08:26.96] Customer: Do you mean you're tentatively booking a time for us on Monday or just.
[08:29.11-08:32.97] Agent: No, I mean, right now I'm just gonna save the spot of the appointment.
[08:33.66-08:42.99] Agent: And as well, let me tell you, once we finish this call, the local office will be calling you back in order to set up a time with you, right?
[08:43.13-08:47.50] Agent: To set up the specific time that the [OCCUPATION] will get to your place.
[08:47.55-08:48.13] Unknown: So
[08:49.63-09:03.89] Agent: yes, and as well, you can give us a call back to set up the time that you think you can write So I don't know if you have any other question or something else that I can help you with?
[09:06.60-09:14.22] Customer: No, just when you say that you're sa in a spot, it means that y'all are just going to call us back to a set of time.
[09:15.43-09:16.41] Agent: Exactly.
[09:17.88-09:21.03] Customer: Okay, sounds good. I need.
[09:21.12-09:30.25] Customer: Right. I need to get my roommates approval to like, book an appointment with you all so I can figure that out before y'all call back to set that specific time for an appointment.
[09:31.39-09:35.23] Agent: No problem then. Well, thank you for letting me know about that.
[09:35.37-09:36.60] Agent: And in this case.
[09:36.63-09:42.15] Agent: So before we end our call today, we would like to remind you that work performed by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] brand.
[09:42.27-09:44.39] Agent: He's backed by our neighborly donegh promise.
[09:44.43-09:45.79] Agent: And please visit [URL] [URL].
[09:45.84-09:51.98] Agent: [URL] confirmt information. So besides that, I don't know if you have any other question or something else that I can do for you.
[09:53.03-09:55.22] Customer: Could you repeat what you just said?
[09:56.50-10:03.27] Agent: Yes. I mean, if you have any other question or something else, you can visit neighborly that confirmat information.
[10:03.65-10:08.12] Agent: And if besides that, you have any other question or something else that I can do for you.
[10:09.13-10:10.63] Customer: No, not for right now.
[10:12.01-10:14.85] Agent: All right then. So it's been my pleasure to assist you.
[10:14.87-10:16.32] Agent: And you have a great one.
[10:16.74-10:18.30] Customer: You as well. Thank you so much.
[10:18.40-10:19.29] Agent: You have a great day.
[10:19.41-10:20.75] Agent: Thank you. Bye for now.
[10:21.25-10:21.50] Customer: Bye.","It's a great day. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Hi, I'm calling to ask if I could schedule an appointment for someone to come and take a look at our dishwasher. We've been having some issues with there being standing water at the bottom of the dishwasher after a cycle when we open it. Sure, no problem. Yeah, no problem. We can definitely help you with that in just a moment. All right, so in this case, in ord","It's a great day. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Hi, I'm calling to ask if I could schedule an appointment for someone to come and take a look at our dishwasher. We've been having some issues with there being standing water at the bottom of the dishwasher after a cycle when we open it. Sure, no problem. Yeah, no problem. We can definitely help you with that in just a moment. All right, so in this case, in order to further help you, I'm going to need you to provide me some information from you. Right. Okay. Just a moment here. Can I have your first and last name, please? Yes, my first name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. My last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Can I have your best contact number, please? Yes, the best number to contact me. One. Thank you. Can I have your zip code, please? Yes, [LOCATION]. Okay, thank you. So in this case, let me ask you something. Have you used our service before? I don't think so, no. First time, right? Yes. I'm a new tenant of this household, so it's possible that we have had you all, but this will be my first time calling you all. Okay, great. Let me ask you how you heard about us. I did a search online that said [ORGANIZATION] [ORGANIZATION] near me. Okay, thank you. And now can I have the address where the service is going to be performed? Yes, [LOCATION] [LOCATION] [LOCATION]. Thank you. Now can I have the email for the confirmation of the appointment? Yes. [PERSON_NAME] [PERSON_NAME]. Thank you. This is for residential property, right? Yes, thank you. Okay, so now I'm going to ask you a couple of questions of your appliance. Okay? Ye. So what brand is it? It's a KitchenAid. Or wait, let me make sure. Yeah, KitchenAid. Okay, thank you. Do you know how old is it? I do not know how old it is. Okay, and when did the problem first start? I think it's maybe been like [DURATION] [DURATION]. Like [DURATION] [DURATION]. Okay. So I'm going to send right now the information to the [OCCUPATION] to stay on the line for me for just one minute. Okay. Okay. Can I also share another thing that's been going on with our dishwasher? Go ahead. So again, there's been standing water at the bottom of a dishwasher at the end of a cycle that kind of like pours out of the bottom when we open it. And the water, like our sink, keeps backing up with water. So there's Water that rises up out of our sink, and we try to, like, get it to go down with the dish disposal. So I'm not sure if this is more of a plumbing issue or if it's a dishwasher issue, but we also have water from the sink, like, bubbling up around the same time where it's also gathering in the dishwasher. Thank you for letting me know about it. So I'm going to send that information to the [OCCUPATION] as well'on the line for me. One minute. Sounds great. Thank you. Thank you. I'll be back. Thank you for holding. So, [PERSON_NAME], we will send one of our [OCCUPATION] [OCCUPATION] to your home and they will diagnose the problem and give you an exact quote. If you just do not have the repair done, you only pay trip and diagnostic fee for $[MONEY_AMOUNT]. But if you choose to have the repair down, you only pay the amount that the [OCCUPATION] [OCCUPATION] quoted and the fee is going to be waived. All right. Okay. All right then. So, [PERSON_NAME], after checking our schedule, I see that we have an appointment available this coming Monday. This coming Monday. Let's see, what about morning? So [DATE] [DATE] [DATE]. Aha, [DATE] [DATE] [DATE]. Yes. Unfortunately, I'm not available in the morning and neither will my roommates be available. Would you all happen to have. What about afternoon? Unfortunately, we have, like, [DURATION] [DURATION] [DURATION] next Monday. Things going on will be out of the house. So what if we do Tuesday? Then let's see, next [DURATION]. My roommates and I schedules are, like, chock full, unfortunately. Is there any chance I could get back to you with my roommate who has lived here for longer and ask her, like, can I call you back to set our time? Because I don't see any. We leave, we're out of town next Tuesday to [TIME] through [DATE] [DATE] [DATE] Y. Because right now what we can just save. And we can just save the spot for you, right? So right now I'm just gonna save the spot for you, and then you can give us a callback in order to set down a specific time. All right? Do you mean you're tentatively booking a time for us on Monday or just. No, I mean, right now I'm just gonna save the spot of the appointment. And as well, let me tell you, once we finish this call, the local office will be calling you back in order to set up a time with you, right? To set up the specific time that the [OCCUPATION] will get to your place. So yes, and as well, you can give us a call back to set up the time that you think you can write So I don't know if you have any other question or something else that I can help you with? No, just when you say that you're sa in a spot, it means that y'all are just going to call us back to a set of time. Exactly. Okay, sounds good. I need. Right. I need to get my roommates approval to like, book an appointment with you all so I can figure that out before y'all call back to set that specific time for an appointment. No problem then. Well, thank you for letting me know about that. And in this case. So before we end our call today, we would like to remind you that work performed by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] brand. He's backed by our neighborly donegh promise. And please visit [URL] [URL]. [URL] confirmt information. So besides that, I don't know if you have any other question or something else that I can do for you. Could you repeat what you just said? Yes. I mean, if you have any other question or something else, you can visit neighborly that confirmat information. And if besides that, you have any other question or something else that I can do for you. No, not for right now. All right then. So it's been my pleasure to assist you. And you have a great one. You as well. Thank you so much. You have a great day. Thank you. Bye for now. Bye."
40,3130,f52e1d33ac444b85af88439c7622554b,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/f52e1d33ac444b85af88439c7622554b_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9292298,0.929229768115942,247.0,690,690,2.7935222672064777,37,5,"[DURATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.24,56,16,13,27,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.69-00:04.81] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:04.95-00:07.68] IVR/System: Please listen as our menu options have changed.
[00:07.81-00:09.98] IVR/System: For auto glass, press [PHONE_NUMBER].
[00:10.12-00:12.04] IVR/System: For home or business glass,
[00:13.26-00:15.91] IVR/System: I know I need them to tell us send us home.
[00:21.50-00:24.10] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:24.24-00:30.64] IVR/System: We can help beautify your home and bath with luxurious glass shower and tubin grosures designed to fit any style or size.
[00:31.00-00:36.32] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[00:36.46-00:39.76] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[00:39.94-00:43.71] IVR/System: We can also change the look of any room with a mirrorred wall or protect your wood.
[00:43.84-00:45.28] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:45.33-00:48.78] Agent: This is [PERSON_NAME]. Hi, is [PERSON_NAME] there today?
[00:49.16-00:51.06] Customer: She is on the other line.
[00:52.16-00:55.30] Agent: Can I take aboutage or do you mind being placed on a brief hold?
[00:56.20-00:59.95] Customer: I can hold. Okay, give me just a moment and may I ask who's calling?
[01:00.66-01:01.91] Customer: My name is [PERSON_NAME].
[01:03.22-01:05.35] Agent: Okay, give me just a moment.
[01:05.54-01:06.95] Customer: All right. Thank you so much.
[01:08.25-01:10.79] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[01:10.94-01:18.81] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[01:18.99-01:24.63] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[01:24.72-01:27.88] IVR/System: Choosing from an amazing selection of glass patterns and finishes.
[01:28.06-01:34.55] IVR/System: We can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops
[01:41.53-01:45.50] IVR/System: with [ORGANIZATION]. You'll always know the price upfnt before we start.
[01:45.65-01:49.54] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[01:49.65-01:53.72] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[01:53.81-01:58.74] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[01:58.84-02:06.44] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[02:07.94-02:17.00] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistance, reflective, energy efficient or even two way mirrors.
[02:17.13-02:24.16] IVR/System: Whether it's storefront dividing walls, tableops or display cases, [ORGANIZATION] can meet your business classass needs.
[02:30.59-02:37.88] IVR/System: There's never a good time for glass to break, but you can plan it advance for savings and service with [ORGANIZATION] Advantage plans.
[02:38.22-02:45.65] IVR/System: Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[02:45.78-02:50.32] IVR/System: Plus any glass replaced in the home of an Advantage Plan member is guaranteed.
[02:50.42-02:51.08] IVR/System: Thank you for holding.
[02:51.10-02:56.17] Agent: This is [PERSON_NAME]. Hi [PERSON_NAME], My name is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:56.27-02:58.25] Agent: I briefly talked to you yesterday.
[02:58.31-03:02.31] Agent: You were the only one that answered the phone and gave me your email for a quote to be sent through.
[03:03.28-03:04.77] Agent: I sent that email yesterday.
[03:04.83-03:06.91] Agent: I was wondering if you had a chance to look at it.
[03:07.49-03:10.19] Customer: We're trying to get a quote pretty soon.
[03:10.53-03:11.75] Agent: Okay, gotcha.
[03:13.37-03:16.04] Customer: We didn't have a chance to look at it this week for sure.
[03:16.09-03:17.47] Agent: I know that. But
[03:18.72-03:24.50] Customer: I sent it over to my [OCCUPATION] [OCCUPATION] to see if he wanted to get me of that information, but he's been a little crazy too.
[03:26.00-03:28.82] Customer: Yeah, it's a little crazy in here.
[03:28.97-03:31.19] Agent: How, like, how soon are you trying to get it?
[03:31.76-03:37.62] Customer: We're trying to get a survey in a quote, and probably we want to get it done in the next week.
[03:38.06-03:41.25] Agent: Okay. It's just removing and replacing those pieces of glasses.
[03:41.30-03:49.04] Customer: So, I mean, just as long as you all can get me a survey and like, a quote on how much it would cost to do all that and, like, how soon it can get done.
[03:49.47-03:53.40] Agent: Okay, let me follow up with him and see if I can'get him.
[03:53.43-03:57.74] Agent: Okay. If we can't get on the same page and I'll get you what information I can just as quick as I can.
[03:57.76-03:59.51] Customer: Okay? Okay, that sounds good.
[03:59.53-04:01.90] Agent: If you have any questions on that email, my phone number is on there.
[04:01.92-04:03.76] Customer: Okay, perfect. Sounds good.
[04:03.87-04:05.64] Agent: All right, thank you so muche.
[04:05.67-04:05.87] Customer: Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For auto glass, press [PHONE_NUMBER]. For home or business glass, I know I need them to tell us send us home. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tubin grosures designed to fit any style or size. Most can be installed in a si","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen as our menu options have changed. For auto glass, press [PHONE_NUMBER]. For home or business glass, I know I need them to tell us send us home. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tubin grosures designed to fit any style or size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrorred wall or protect your wood. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Hi, is [PERSON_NAME] there today? She is on the other line. Can I take aboutage or do you mind being placed on a brief hold? I can hold. Okay, give me just a moment and may I ask who's calling? My name is [PERSON_NAME]. Okay, give me just a moment. All right. Thank you so much. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops with [ORGANIZATION]. You'll always know the price upfnt before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistance, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tableops or display cases, [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan it advance for savings and service with [ORGANIZATION] Advantage plans. Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus any glass replaced in the home of an Advantage Plan member is guaranteed. Thank you for holding. This is [PERSON_NAME]. Hi [PERSON_NAME], My name is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. I briefly talked to you yesterday. You were the only one that answered the phone and gave me your email for a quote to be sent through. I sent that email yesterday. I was wondering if you had a chance to look at it. We're trying to get a quote pretty soon. Okay, gotcha. We didn't have a chance to look at it this week for sure. I know that. But I sent it over to my [OCCUPATION] [OCCUPATION] to see if he wanted to get me of that information, but he's been a little crazy too. Yeah, it's a little crazy in here. How, like, how soon are you trying to get it? We're trying to get a survey in a quote, and probably we want to get it done in the next week. Okay. It's just removing and replacing those pieces of glasses. So, I mean, just as long as you all can get me a survey and like, a quote on how much it would cost to do all that and, like, how soon it can get done. Okay, let me follow up with him and see if I can'get him. Okay. If we can't get on the same page and I'll get you what information I can just as quick as I can. Okay? Okay, that sounds good. If you have any questions on that email, my phone number is on there. Okay, perfect. Sounds good. All right, thank you so muche. Bye."
41,1563,8b2837f5be074c4997968b7dc5aa71ea,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/8b2837f5be074c4997968b7dc5aa71ea_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91732574,0.917325731707317,669.0,984,984,1.4708520179372198,65,7,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.178,104,44,42,17,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.57-00:04.01] IVR/System: Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION].
[00:04.19-00:07.75] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] easy.
[00:08.18-00:14.64] IVR/System: Our brands are locally owned and independently operated and they all share commitment to quality and values.
[00:14.77-00:18.73] IVR/System: So no matter what home services you need, you can trust our experts.
[00:18.89-00:27.09] IVR/System: [ORGANIZATION] helps care for all your home maintenance needs from [OCCUPATION] to [OCCUPATION], [OCCUPATION] to [OCCUPATION] [OCCUPATION] [OCCUPATION] and everything in between.
[00:27.21-00:28.44] IVR/System: We've got you covered.
[00:28.57-00:29.72] IVR/System: Thank you for holding.
[00:29.85-00:31.85] IVR/System: Your call is important to us.
[00:32.05-00:35.70] IVR/System: [PERSON_NAME] and a [ORGANIZATION] [OCCUPATION] will be on the line shortly.
[00:48.28-00:52.69] IVR/System: At [ORGANIZATION], we know it's difficult to find a trusted home services provider.
[00:52.77-00:55.38] IVR/System: That's why you won't get over a million results from us.
[00:55.49-00:57.34] IVR/System: We'll give you a select family.
[00:59.55-01:03.65] IVR/System: Thank you for callr your shzur local [OCCUPATION] [OCCUPATION] [OCCUPATION].
[01:03.82-01:06.08] Agent: This is [PERSON_NAME], how can I help you?
[01:06.86-01:10.97] Customer: Yes, I called [DURATION] [DURATION] [DURATION] ago but I was disconnected.
[01:11.78-01:23.56] Customer: So I don't know if I'm in your system or not, but I was talking to someone about getting some repair work done on washer dryers in two different locations nearby.
[01:28.81-01:32.88] Customer: Oay, so are two different locations, right?
[01:33.38-01:34.11] Customer: Yes.
[01:37.02-01:39.28] Customer: Okay. Are'going to have to verify
[01:40.73-01:44.20] Agent: however you have code right place, so I can certainly assist you.
[01:44.37-01:46.08] Agent: Just allow me one moment.
[02:07.92-02:10.53] Agent: Okay? Yes, one moment.
[02:10.68-02:12.90] Agent: May I have your first and last name, please?
[02:14.00-02:18.83] Customer: [PERSON_NAME] [PERSON_NAME]. The spelling of [PERSON_NAME] is [PERSON_NAME] [PERSON_NAME], [PERSON_NAME].
[02:18.93-02:23.21] Customer: The spelling of [PERSON_NAME] is [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME].
[02:28.19-02:29.12] Agent: Thank you.
[02:46.53-02:48.54] Agent: It show the number you're calling in
[02:53.00-02:55.64] Agent: [PHONE_NUMBER]. Is this the best number to reach you?
[02:55.82-02:59.59] Customer: Yes. And is this a cell phone or a home phone?
[02:59.76-03:01.06] Customer: It's a cell phone.
[03:01.76-03:10.20] Agent: Thank you. [PERSON_NAME]. May I please have the zip code of the zip code or the postal code where the service will be performed?
[03:10.26-03:15.09] Customer: Sorry. One of the locations is [LOCATION].
[03:16.91-03:19.48] Agent: Thank you. I guess I have found your profile.
[03:19.55-03:24.04] Agent: Is that address the [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]?
[03:24.50-03:25.25] Customer: Yes.
[03:26.91-03:27.88] Agent: Thank you.
[03:33.66-03:35.44] Agent: Okayes. One moment.
[03:41.76-03:46.86] Agent: Okay, [PERSON_NAME], may I put you on hold for no more than [DURATION] [DURATION]?
[03:46.89-03:50.02] Customer: Well, I just verify some details?
[03:50.05-03:52.58] Customer: Yes, thank you very much.
[03:52.65-03:53.71] Agent: Just one moment.
[05:14.26-05:16.44] Agent: Thank you very much for holding, miss.
[05:16.94-05:26.69] Customer: You're welcome. Okay, just to confirm, in this case will be two different address, right?
[05:27.35-05:28.41] Customer: Well, that's the question.
[05:28.46-05:32.00] Customer: I'm wondering if there's any sort of
[05:33.38-05:44.81] Customer: package pricing that can be done if we have both locations visited on the same day or in the same.
[05:45.67-05:48.61] Customer: I mean what happening is.
[05:49.98-05:53.62] Customer: That's the good question that I have because I want to make everything clear.
[05:53.77-05:56.54] Customer: In this case are two different houses, right?
[05:56.57-05:58.51] Customer: I mean two different address.
[05:58.98-06:01.15] Customer: Yes, two different addresses.
[06:01.69-06:04.88] Customer: Same [OCCUPATION], one [OCCUPATION], one client.
[06:07.25-06:08.47] Customer: Really got it me.
[06:08.58-06:17.19] Customer: But in this case, no, I mean we have something that is just the house for the second appliance.
[06:17.29-06:23.17] Customer: ###body fits on the same address but in this case are two different address.
[06:23.70-06:26.69] Customer: It will be one appointment per address.
[06:26.99-06:28.49] Customer: I'm sorry very much.
[06:29.11-06:30.96] Customer: Okay, Would it be.
[06:32.46-06:34.52] Customer: Sorry, go ahead. Yes sir.
[06:35.43-06:36.96] Agent: What were you going to say?
[06:42.23-06:49.42] Agent: Okay, I mean what I can do is that I can send this information and.
[06:50.95-07:03.58] Agent: Just a moment. I mean if they have any package or something or if they are able to provide you that service, they were going to be getting in contact with you.
[07:03.71-07:07.14] Agent: But like I was explained to you, I cannot assure you that.
[07:07.19-07:07.98] Agent: I mean
[07:09.24-07:12.10] Agent: it can only be one appointment per address.
[07:13.19-07:31.25] Customer: Okay. And the person I was speaking to before I got disconnected originally had said there is a diagnostic appointment and fee of $[MONEY_AMOUNT] and that that is credited if we use
[07:32.63-07:34.74] Agent: Mr. Appliance for the repair.
[07:35.75-07:38.18] Customer: So my question is, am I paying?
[07:38.31-07:41.42] Customer: Am I paying $[MONEY_AMOUNT] per house?
[07:41.48-07:43.48] Customer: So it's really [MONEY_AMOUNT] do
[07:44.77-07:49.44] Customer: or is it just [MONEY_AMOUNT] do for both visits?
[07:51.30-07:54.39] Agent: No, I mean that's actually what I was explaining to you.
[07:54.42-08:02.04] Agent: I mean for example, if both appliances were on the same house, it will be [MONEY_AMOUNT]
[08:04.31-08:08.12] Agent: for one appliance and only $[MONEY_AMOUNT] for the other appliance.
[08:08.26-08:18.01] Agent: But because in this case are two different address and we need to make two different appointments, it'going to be the [MONEY_AMOUNT].
[08:19.80-08:20.65] Agent: Okay.
[08:24.80-08:47.39] Agent: Yes. That's why I was telling to you that if you want I can send a request for them to get in contact with you and tell you what can they do, you know, regarding this because are two different locations and it's not a very common case, you know, so maybe I don't know, they could tell you something about this.
[08:48.81-08:53.75] Agent: Yes. So would you like me to better send a request for them to get in contact with you?
[08:54.33-08:56.93] Customer: Who is they? Who are you talking about?
[08:57.11-08:59.19] Customer: I'm not sure who would be calling me.
[09:00.63-09:09.13] Agent: Okay. Basically will be like the local franchise because we are the [ORGANIZATION] [ORGANIZATION].
[09:09.55-09:13.33] Customer: But in this case I would like a local [OCCUPATION] to call.
[09:13.40-09:14.01] Customer: Yes.
[09:15.24-09:16.93] Agent: Okay, perfect. Yes. One moment.
[09:16.96-09:17.53] Agent: Two.
[09:42.93-09:45.84] Agent: Just one moment. Thank you.
[09:47.62-09:49.67] Agent: Thank you very much for your patience.
[10:10.27-10:11.34] Unknown: 1 1.
[10:19.46-10:21.91] Agent: Thank you for your patience, [PERSON_NAME].
[10:23.17-10:26.58] Agent: Sure. Okay. Thank you for those details.
[10:26.68-10:30.50] Agent: I'GOING to pass this information on and you will be contacted as soon as possible.
[10:30.56-10:33.48] Agent: Okay. Is there anything else I can help you with?
[10:34.29-10:37.32] Customer: Do you know the name of the person who will be calling me?
[10:43.00-10:44.29] Agent: What happens is that usually?
[10:44.36-10:49.96] Agent: That depends needs. So I cannot assure you who will be the exact person.
[10:50.14-10:52.30] Agent: But you will be contacted as soon as possible.
[10:52.35-10:54.76] Customer: Okay? Okay, that sounds fine.
[10:54.82-10:55.90] Agent: Thank you very much.
[10:56.07-10:58.87] Agent: Perfect. Is there anything else I can help you with?
[10:59.05-11:00.26] Customer: Nope. That's it for today.
[11:00.31-11:04.24] IVR/System: Thank you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[11:04.30-11:05.58] IVR/System: We appreciate your business.
[11:05.63-11:06.64] IVR/System: Have a good one.
[11:06.82-11:07.60] IVR/System: Okay, bye.","Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for all your home maintenance needs from [OCCUPATION] to [OCCUPATION], [OCCUPATION] to [OCCUPATION] [OCCUPATION] [OCCUPATION] and everything in between. We've go","Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for all your home maintenance needs from [OCCUPATION] to [OCCUPATION], [OCCUPATION] to [OCCUPATION] [OCCUPATION] [OCCUPATION] and everything in between. We've got you covered. Thank you for holding. Your call is important to us. [PERSON_NAME] and a [ORGANIZATION] [OCCUPATION] will be on the line shortly. At [ORGANIZATION], we know it's difficult to find a trusted home services provider. That's why you won't get over a million results from us. We'll give you a select family. Thank you for callr your shzur local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME], how can I help you? Yes, I called [DURATION] [DURATION] [DURATION] ago but I was disconnected. So I don't know if I'm in your system or not, but I was talking to someone about getting some repair work done on washer dryers in two different locations nearby. Oay, so are two different locations, right? Yes. Okay. Are'going to have to verify however you have code right place, so I can certainly assist you. Just allow me one moment. Okay? Yes, one moment. May I have your first and last name, please? [PERSON_NAME] [PERSON_NAME]. The spelling of [PERSON_NAME] is [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. The spelling of [PERSON_NAME] is [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME]. Thank you. It show the number you're calling in [PHONE_NUMBER]. Is this the best number to reach you? Yes. And is this a cell phone or a home phone? It's a cell phone. Thank you. [PERSON_NAME]. May I please have the zip code of the zip code or the postal code where the service will be performed? Sorry. One of the locations is [LOCATION]. Thank you. I guess I have found your profile. Is that address the [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]? Yes. Thank you. Okayes. One moment. Okay, [PERSON_NAME], may I put you on hold for no more than [DURATION] [DURATION]? Well, I just verify some details? Yes, thank you very much. Just one moment. Thank you very much for holding, miss. You're welcome. Okay, just to confirm, in this case will be two different address, right? Well, that's the question. I'm wondering if there's any sort of package pricing that can be done if we have both locations visited on the same day or in the same. I mean what happening is. That's the good question that I have because I want to make everything clear. In this case are two different houses, right? I mean two different address. Yes, two different addresses. Same [OCCUPATION], one [OCCUPATION], one client. Really got it me. But in this case, no, I mean we have something that is just the house for the second appliance. ###body fits on the same address but in this case are two different address. It will be one appointment per address. I'm sorry very much. Okay, Would it be. Sorry, go ahead. Yes sir. What were you going to say? Okay, I mean what I can do is that I can send this information and. Just a moment. I mean if they have any package or something or if they are able to provide you that service, they were going to be getting in contact with you. But like I was explained to you, I cannot assure you that. I mean it can only be one appointment per address. Okay. And the person I was speaking to before I got disconnected originally had said there is a diagnostic appointment and fee of $[MONEY_AMOUNT] and that that is credited if we use Mr. Appliance for the repair. So my question is, am I paying? Am I paying $[MONEY_AMOUNT] per house? So it's really [MONEY_AMOUNT] do or is it just [MONEY_AMOUNT] do for both visits? No, I mean that's actually what I was explaining to you. I mean for example, if both appliances were on the same house, it will be [MONEY_AMOUNT] for one appliance and only $[MONEY_AMOUNT] for the other appliance. But because in this case are two different address and we need to make two different appointments, it'going to be the [MONEY_AMOUNT]. Okay. Yes. That's why I was telling to you that if you want I can send a request for them to get in contact with you and tell you what can they do, you know, regarding this because are two different locations and it's not a very common case, you know, so maybe I don't know, they could tell you something about this. Yes. So would you like me to better send a request for them to get in contact with you? Who is they? Who are you talking about? I'm not sure who would be calling me. Okay. Basically will be like the local franchise because we are the [ORGANIZATION] [ORGANIZATION]. But in this case I would like a local [OCCUPATION] to call. Yes. Okay, perfect. Yes. One moment. Two. Just one moment. Thank you. Thank you very much for your patience. 1 1. Thank you for your patience, [PERSON_NAME]. Sure. Okay. Thank you for those details. I'GOING to pass this information on and you will be contacted as soon as possible. Okay. Is there anything else I can help you with? Do you know the name of the person who will be calling me? What happens is that usually? That depends needs. So I cannot assure you who will be the exact person. But you will be contacted as soon as possible. Okay? Okay, that sounds fine. Thank you very much. Perfect. Is there anything else I can help you with? Nope. That's it for today. Thank you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We appreciate your business. Have a good one. Okay, bye."
42,56,05c3f0ec62c64630bbae2b571df3c1ac,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/05c3f0ec62c64630bbae2b571df3c1ac_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.918322,0.9183220042194092,466.0,948,948,2.0343347639484977,63,6,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,89.167,97,55,36,6,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.49-00:02.72] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.89-00:04.62] IVR/System: This call is being recorded.
[00:04.72-00:08.41] IVR/System: If you do not wish to be recorded, please disconnect at this time.
[00:08.54-00:10.91] IVR/System: Please hold for the next available [OCCUPATION]
[00:12.41-00:14.13] IVR/System: [ORGANIZATION] [ORGANIZATION], a newighborly company.
[00:14.18-00:16.32] Agent: This is [PERSON_NAME]. How may I direct your call?
[00:17.02-00:19.70] Agent: [PERSON_NAME] is [PERSON_NAME] [PERSON_NAME].
[00:19.76-00:26.07] Customer: I'm calling to see about getting prices for replacing [DURATION] [DURATION] of windows in my house.
[00:26.86-00:28.84] Customer: We'not replacing, but repairing.
[00:29.55-00:31.73] Agent: And what city are you located in?
[00:32.10-00:33.69] Customer: [LOCATION], [LOCATION].
[00:34.98-00:37.38] Agent: All right, let me get you over for an estimate.
[00:37.44-00:39.85] Agent: One moment please. Thank you.
[00:40.02-00:41.05] Customer: You're welcome.
[00:48.19-00:50.70] Agent: A [OCCUPATION] can do more than fix your pains.
[00:50.87-00:58.72] Agent: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:58.91-01:01.08] Agent: Most can be installed in a single day.
[01:01.19-01:04.46] Agent: Or update your entry doors with elegant decorative glass.
[01:04.52-01:07.78] Agent: Choosing from an amazing selection of glass patterns and finishes.
[01:07.96-01:11.20] Agent: We can also change the look of any room with a mirrored wall.
[01:11.27-01:14.41] Agent: Or protect your furniture with custom glass tops.
[01:21.42-01:25.39] Agent: With [ORGANIZATION] [ORGANIZATION], you'll always know the price upn before we start.
[01:25.55-01:29.41] Agent: [ORGANIZATION] understands your business can't close if a window breaks.
[01:29.52-01:33.56] Agent: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[01:33.66-01:38.63] Agent: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[01:38.73-01:46.33] Agent: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[01:47.83-01:56.92] Agent: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[01:57.05-02:04.08] Agent: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs.
[02:10.50-02:16.63] Agent: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[02:16.70-02:25.50] Agent: Advantage Plans. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[02:25.63-02:34.13] Agent: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[02:34.51-02:39.47] Agent: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[02:39.63-02:43.94] Agent: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[03:01.38-03:02.99] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:03.05-03:06.88] Agent: This is [PERSON_NAME]. Hey [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME].
[03:07.38-03:12.16] Customer: I was calling to get an estimate on having two windows in my house repaired, please.
[03:14.24-03:18.38] Agent: Okay, well, we have [DURATION] [DURATION] of ways we can do estimates.
[03:18.47-03:21.77] Agent: If you want to text them pictures along with the size, we can get you pricing.
[03:21.84-03:27.01] Agent: Otherwise if we come out, we just require a $[MONEY_AMOUNT] deposit that we would take off the end price.
[03:29.24-03:31.19] Customer: Probably just be easier to have you do that.
[03:31.24-03:33.46] Customer: You got somebody available today by chance?
[03:35.44-03:39.56] Agent: No, they're probably out [DURATION] [DURATION] [DURATION] at least.
[03:43.06-03:45.24] Agent: We even take to get the repairs done.
[03:47.66-03:49.56] Agent: Well, what exactly is it?
[03:51.41-03:53.75] Customer: I have one windowow.
[03:54.29-03:56.91] Customer: Yes, they're both double pane windows.
[03:58.57-04:04.72] Customer: One is a removable topash and the other one is a side slide window.
[04:05.74-04:08.96] Customer: The of course the part that's broke is the part that doesn't move.
[04:10.53-04:15.66] Agent: Okay, well, we do have to order insulated units and those usually take [DURATION] [DURATION] [DURATION].
[04:15.80-04:19.36] Customer: I mean, do you have a way of getting the windows out, bringing them into us?
[04:21.42-04:26.39] Customer: I don't know if I can get the base sash out for the kitchen.
[04:28.57-04:29.74] Customer: I'd have to look at it.
[04:29.80-04:31.31] Customer: I don't know if it comes out.
[04:32.57-04:35.63] Agent: Okay. Not pulling the whole frame apart.
[04:37.06-04:41.83] Agent: Okay, do you want to check that out first and then let me know?
[04:42.38-04:45.04] Customer: Like I said, it's a lot cheaper if you bring it in.
[04:46.13-04:49.48] Customer: I'm going to look at it right now.
[05:00.56-05:02.13] Customer: Think it does come up?
[05:03.48-05:06.30] Agent: No, the kitchen window does not come out.
[05:07.83-05:08.69] Customer: Okay,
[05:13.27-05:14.74] Agent: where are you located?
[05:15.44-05:17.01] Customer: [LOCATION], [LOCATION].
[05:18.60-05:20.74] Agent: Okay. Yeah, I'd have to.
[05:20.83-05:28.00] Agent: You know, I'm guessing it's probably going to be towards the end of the week before we could get someone out there to take a look at it.
[05:28.19-05:30.81] Agent: Okay, why don't we go ahead and set something up for Friday
[05:32.06-05:35.75] Agent: or Thursday? Well, I'll probably have to.
[05:35.85-05:40.82] Agent: You know, I'll go ahead and take your information, but then it's a different lady that actually does the scheduling.
[05:40.87-05:43.40] Agent: She'll have to give you a call back to get that scheduled.
[05:43.87-05:45.20] Customer: Okay, that's fine.
[05:46.50-05:47.40] Customer: All right.
[05:49.87-05:51.32] Agent: Okay, and the address?
[05:52.63-05:56.54] Customer: [LOCATION] [LOCATION] [LOCATION],
[05:58.80-06:02.77] Customer: [LOCATION] [LOCATION].
[06:07.51-06:09.50] Agent: All right. And your phone number.
[06:17.88-06:20.23] Agent: Okay. And I'm sorry, what did you say your name was?
[06:20.85-06:21.79] Customer: [PERSON_NAME].
[06:25.73-06:28.29] Agent: And last name? [PERSON_NAME].
[06:28.39-06:31.23] Customer: [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME].
[06:33.88-06:35.64] Agent: All right. And then do you have an email?
[06:35.66-06:39.23] Customer: They can email the estimate to J
[06:43.94-06:44.69] Customer: boy.
[06:52.70-06:57.20] Agent: Okay. And then it would just be a $[MONEY_AMOUNT] deposit.
[06:57.87-06:59.20] Customer: All right, that's fine.
[07:00.23-07:04.00] Agent: Oay, you have a credit card, [PERSON_NAME], then or.
[07:04.50-07:06.17] Agent: Oh, you got pay for it now?
[07:07.26-07:09.05] Customer: Yeah, for them to come out.
[07:09.52-07:11.32] Agent: Okay, let's do this then.
[07:11.34-07:15.85] Customer: Let's just hold off for a minute and see if I can find other options too, so.
[07:15.91-07:16.85] Customer: And I'll call you back.
[07:16.95-07:18.34] Customer: Okay. U if not.
[07:18.37-07:22.55] Agent: Like I said, if you want to text pictures in the size, she can get your pricing from that.
[07:23.37-07:25.44] Customer: Yeah, if I can do that too, I will.
[07:25.61-07:28.40] Agent: I'll call you back and find out where I text those two.
[07:28.44-07:35.57] Customer: I'M just trying to wellife and I are in the process trying to sell a house, and we didn't want to have to reframe the whole new window and all that.
[07:35.59-07:37.43] Customer: We was just hopingly we get it repaired.
[07:39.95-07:42.65] Agent: Okay. All right. Thank you.
[07:43.31-07:44.63] Agent: Thank youe.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] [ORGANIZATION] [ORGANIZATION], a newighborly company. This is [PERSON_NAME]. How may I direct your call? [PERSON_NAME] is [PERSON_NAME] [PERSON_NAME]. I'm calling to see about getting prices for replacing [DURATION] [DURATION] of windows in my house. We'not replacing, but repairing. And what city are y","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] [ORGANIZATION] [ORGANIZATION], a newighborly company. This is [PERSON_NAME]. How may I direct your call? [PERSON_NAME] is [PERSON_NAME] [PERSON_NAME]. I'm calling to see about getting prices for replacing [DURATION] [DURATION] of windows in my house. We'not replacing, but repairing. And what city are you located in? [LOCATION], [LOCATION]. All right, let me get you over for an estimate. One moment please. Thank you. You're welcome. A [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION], you'll always know the price upn before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plans. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Hey [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. I was calling to get an estimate on having two windows in my house repaired, please. Okay, well, we have [DURATION] [DURATION] of ways we can do estimates. If you want to text them pictures along with the size, we can get you pricing. Otherwise if we come out, we just require a $[MONEY_AMOUNT] deposit that we would take off the end price. Probably just be easier to have you do that. You got somebody available today by chance? No, they're probably out [DURATION] [DURATION] [DURATION] at least. We even take to get the repairs done. Well, what exactly is it? I have one windowow. Yes, they're both double pane windows. One is a removable topash and the other one is a side slide window. The of course the part that's broke is the part that doesn't move. Okay, well, we do have to order insulated units and those usually take [DURATION] [DURATION] [DURATION]. I mean, do you have a way of getting the windows out, bringing them into us? I don't know if I can get the base sash out for the kitchen. I'd have to look at it. I don't know if it comes out. Okay. Not pulling the whole frame apart. Okay, do you want to check that out first and then let me know? Like I said, it's a lot cheaper if you bring it in. I'm going to look at it right now. Think it does come up? No, the kitchen window does not come out. Okay, where are you located? [LOCATION], [LOCATION]. Okay. Yeah, I'd have to. You know, I'm guessing it's probably going to be towards the end of the week before we could get someone out there to take a look at it. Okay, why don't we go ahead and set something up for Friday or Thursday? Well, I'll probably have to. You know, I'll go ahead and take your information, but then it's a different lady that actually does the scheduling. She'll have to give you a call back to get that scheduled. Okay, that's fine. All right. Okay, and the address? [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. All right. And your phone number. Okay. And I'm sorry, what did you say your name was? [PERSON_NAME]. And last name? [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME]. All right. And then do you have an email? They can email the estimate to J boy. Okay. And then it would just be a $[MONEY_AMOUNT] deposit. All right, that's fine. Oay, you have a credit card, [PERSON_NAME], then or. Oh, you got pay for it now? Yeah, for them to come out. Okay, let's do this then. Let's just hold off for a minute and see if I can find other options too, so. And I'll call you back. Okay. U if not. Like I said, if you want to text pictures in the size, she can get your pricing from that. Yeah, if I can do that too, I will. I'll call you back and find out where I text those two. I'M just trying to wellife and I are in the process trying to sell a house, and we didn't want to have to reframe the whole new window and all that. We was just hopingly we get it repaired. Okay. All right. Thank you. Thank youe."
43,2025,US_TELECOM_100_AH_(102),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(102)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.91634786,0.9163478574196048,1351.0,2581,2581,1.9104367135455218,194,12,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.144,247,174,70,1,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.18-00:03.52] Agent: Hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:03.57-00:05.12] Agent: How are you doing today?
[00:06.01-00:09.99] Customer: Fine. This call is regarding phone line and Internet.
[00:10.06-00:12.52] Customer: So can I speak to the person in charge?
[00:14.49-00:16.43] Customer: Yes, I talked to you yesterday.
[00:17.73-00:19.94] Agent: Okay, so ma'am, if you.
[00:20.08-00:22.55] Agent: You have one text line and two phone lines.
[00:23.89-00:27.88] Customer: I have one fax line, two phone, three phone lines and
[00:29.11-00:34.19] Agent: oret. Okay, so I can provide you all these things.
[00:34.33-00:40.88] Agent: Three phone lines along with one Taxxt line and Internet in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[00:41.19-00:45.63] Agent: And also this price will be locked in for next [DURATION] [DURATION] and currently.
[00:45.77-00:48.12] Customer: Hang on, let me go check my bill.
[00:48.59-00:49.73] Agent: Sure man. Am
[00:53.73-00:54.47] Agent: you.
[02:10.32-02:12.15] Agent: Of course I can sen your bill.
[02:12.29-02:14.50] Agent: I am with [ORGANIZATION] right now.
[02:15.16-02:18.38] Customer: I'm pretty sure that I pay less than that.
[02:20.51-02:22.00] Agent: Okay, you are own customer.
[02:22.03-02:24.57] Agent: You are using [ORGANIZATION] for more than [DURATION] [DURATION].
[02:25.40-02:29.66] Customer: Yes sir, I've been using [ORGANIZATION] since [DATE_INTERVAL].
[02:30.40-02:32.55] Agent: So ma'am, you are paying high bills.
[02:32.73-02:36.21] Agent: You can check your bill and after that I will call you back.
[02:36.40-02:38.56] Agent: Okay, ma'am, I found it.
[02:38.66-02:41.75] Agent: Hang on. How'open it?
[02:45.13-02:47.14] Customer: Haven't even opened it yet.
[02:47.32-02:48.47] Customer: Always behind.
[02:49.94-02:50.72] Customer: Yes.
[02:52.06-02:52.91] Agent: Okay,
[02:58.90-03:02.19] Agent: so it's [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:03.06-03:04.47] Customer: Does it? Tell me
[03:06.00-03:07.13] Customer: on the back.
[03:08.68-03:09.53] Agent: Okay.
[03:11.19-03:15.41] Agent: Recurring charges, toll free adjustments,
[03:16.88-03:29.45] Agent: toll free usage, perited charges, recurring charges, email, basic, [ORGANIZATION] business, Internet 100 which is [MONEY_AMOUNT].
[03:29.60-03:32.18] Agent: [ORGANIZATION] voicemail which doesn't work
[03:34.03-03:34.75] Agent: is [MONEY_AMOUNT] and
[03:36.65-03:38.24] Customer: it's not even working.
[03:34.77-03:45.44] Agent: Basic toll free is [MONEY_AMOUNT] time charge, 0 taxes, blah blah blah.
[03:47.71-03:55.53] Agent: Okay ma'am, so in total you are paying about [MONEY_AMOUNT], approximately $[MONEY_AMOUNT] [DURATION] [DURATION].
[03:55.91-04:01.50] Agent: So I am offering you same things in $[MONEY_AMOUNT] [DURATION] [DURATION].
[04:01.88-04:06.13] Agent: And also we are getting all the new equipments free of cost.
[04:06.23-04:09.21] Agent: Okay. So you don't have to pay for that.
[04:09.39-04:12.64] Agent: And also this price will be locked in for next [DURATION] [DURATION].
[04:12.78-04:17.79] Agent: And after [DURATION] [DURATION] if you keep the same service, your bill will remain the same.
[04:17.88-04:18.62] Agent: Okay,
[04:21.56-04:26.42] Agent: currently I'm calling for the location which is [LOCATION] [LOCATION].
[04:26.52-04:29.24] Agent: with the zip code [LOCATION].
[04:29.94-04:35.27] Agent: Yes. Okay, so your business specm.
[04:35.69-04:40.04] Agent: Yes, your business name is [ORGANIZATION] [ORGANIZATION]
[04:42.77-04:48.64] Agent: [ORGANIZATION]. Sure, ma'am. So if you like, can I transfer this call to my [OCCUPATION]?
[04:48.69-04:51.00] Agent: He will help you and guide you for this.
[04:52.00-04:54.50] Customer: Oay sure,
[05:16.81-05:18.68] Agent: we have more. [PERSON_NAME] too.
[05:19.30-05:20.74] IVR/System: Thank you so much for holding.
[05:20.77-05:23.12] Agent: This is [PERSON_NAME], one of the [OCCUPATION] here with [ORGANIZATION] [ORGANIZATION].
[05:23.17-05:24.44] Agent: How are you doing today?
[05:24.89-05:27.25] Agent: Okay, good to know.
[05:27.38-05:33.67] Agent: So you're having a conversation with one of my [OCCUPATION] regarding the phones and Internet services that you're maintaining.
[05:33.70-05:36.60] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[05:38.77-05:41.12] Agent: Am I having the pleasure of speaking with [PERSON_NAME]?
[05:41.45-05:43.97] Customer: Yes. Okay, so Ms.
[05:43.99-05:49.56] Agent: [PERSON_NAME], you mentioned that you have three phone lines with fax and Internet services at the business.
[05:51.25-05:54.92] Agent: Any idea like how much you guys are currently paying?
[05:55.50-06:00.38] Customer: I just rattled it off to them a little over [MONEY_AMOUNT].
[06:00.80-06:06.44] Customer: [MONEY_AMOUNT], [MONEY_AMOUNT] is recurring charges.
[06:08.10-06:15.85] Agent: Got it. So let's just round about this figure and the most expensive thing is the voicemail which doesn't work.
[06:17.35-06:20.61] Customer: We have't be able to reset it up after we had an outage.
[06:22.23-06:22.96] Agent: So
[06:24.58-06:30.04] Agent: now the good news that is going to be for you is you will be having voicemails absolutely free.
[06:30.19-06:37.88] Agent: And before I quot you the price, just to confirm you have a total of three phone lines including the fax and the factax are separate.
[06:37.91-06:39.93] Agent: So we count four lines or three lines.
[06:41.44-06:44.30] Customer: Well, I don't know if you count the [PHONE_NUMBER] number.
[06:44.71-06:51.74] Customer: I have two local phone numbers I guess and a fax line and then an [PHONE_NUMBER] number on one of the locals.
[06:52.63-07:00.01] Customer: I got it. But I don't remember what all the phone numbers are anymore because they got changed when we moved.
[07:00.56-07:03.62] Customer: I just know the main number that you probably called on.
[07:04.44-07:08.91] Agent: No problem. We can offer you and the same numbers that you guys are currently maintaining.
[07:08.97-07:13.23] Agent: I just need to confirm you want all those three number.
[07:13.26-07:24.17] Agent: One is the main facts and the other number to this new service account or like if we offer you just new a main number as the same and rest of the two as the new number.
[07:26.06-07:27.96] Customer: I don't want any new numbers.
[07:28.35-07:32.17] Agent: Okay, so any TV services?
[07:32.69-07:43.19] Agent: No. Okay, so I can offer you a 600 megabyte per [DURATION] ofet speed along with three phone lines including your fax line offering you the same number.
[07:43.54-07:47.04] Agent: With no contracts, no charges for installation or no equipment fee.
[07:47.17-07:49.42] Agent: [OCCUPATION] are going to arrive at your business.
[07:49.45-08:00.19] Agent: They will be installing brand new equipment with brand new modem with three new lines with same numbers and your total monthly bill is going to be a fixed total of [MONEY_AMOUNT].
[08:00.49-08:03.56] Agent: [MONEY_AMOUNT]. How does that sounds to you?
[08:05.62-08:10.03] Customer: Okay. I don't know that it's going to work with our wifi.
[08:10.09-08:15.49] Customer: I'll probably have to go out and buy more crap because I have old stuff.
[08:16.02-08:21.89] Customer: The stuff, the new WI fi modem, the new business modem, the new line that will be.
[08:22.06-08:25.47] Agent: All of those stuff will be covered by [ORGANIZATION] you do not have.
[08:25.52-08:27.06] Customer: Yeah, but I'm talking about.
[08:27.17-08:33.96] Customer: Well then maybe they can put it in a different location or something because I've had to have extenders or whatever.
[08:34.06-08:41.87] Customer: I had to gone and buy those because I couldn't get enough power to where our office is Understandable.
[08:42.00-08:45.26] Customer: So that. Am I going to be down?
[08:45.92-08:48.38] Agent: No, not everything for [DURATION] [DURATION].
[08:49.97-08:52.14] Agent: Not even for [DURATION] [DURATION] [DURATION].
[08:53.75-08:56.88] Agent: Okay, so you were talking about the extender.
[08:57.00-09:10.41] Agent: Something like this. Like the place where you are the Internet modem is installed and you are using WI fi services in a kind of warehouse [TIME] [TIME] same location or that's a different location or different floor or something like this.
[09:13.00-09:16.58] Customer: Well, I'm just saying I don't know how any of this junk works.
[09:16.88-09:19.79] Agent: Ye maybe we might have to move it possibly.
[09:19.85-09:23.71] Customer: I don't know. The new equipment, that is 5G equipment.
[09:23.76-09:27.80] Agent: So the WiFi coverage is improved in this.
[09:27.86-09:33.22] Agent: So in case if the [OCCUPATION] arrive wi fi modn cost just $[MONEY_AMOUNT].
[09:33.37-09:34.99] Agent: That is included in this package.
[09:35.04-09:56.70] Agent: $[MONEY_AMOUNT]. So in case when he's running speed test and when you are running WI fi, if you're having problem, you can let the [OCCUPATION] know he can install the new equipment like the better equipment with better WiFi services at the same time, at the same place without any extra charges [TIME] [TIME] same bill of [MONEY_AMOUNT].
[09:57.48-09:58.34] Agent: Okay,
[10:01.43-10:04.84] Agent: so I will be sending out the [OCCUPATION] at your location.
[10:05.02-10:09.53] Agent: He will be simply installing new Internet modem, new equipment, new lines.
[10:10.00-10:11.70] Agent: What date will you like?
[10:11.75-10:12.96] Agent: Prefer to see the [OCCUPATION]?
[10:13.02-10:16.67] Customer: Our Saturdays are preferable or just the weekdays?
[10:19.13-10:24.60] Agent: Weekdays, Monday through Thursday or Monday through Wednesday.
[10:25.62-10:29.37] Agent: Okay, next [DATE], [DATE] [DATE].
[10:29.43-10:31.03] Customer: How does that sounds to you?
[10:31.98-10:35.05] Customer: That works any time slot.
[10:35.17-10:36.38] Agent: We have times available.
[10:36.41-10:38.70] Agent: [TIME] [TIME] [TIME] [TIME] till [TIME] [TIME] [TIME] [TIME].
[10:38.74-10:40.51] Agent: You can pick any shorter time window.
[10:41.48-10:45.21] Agent: Well, we're open from [TIME] to [TIME], so it doesn't matter.
[10:45.28-10:50.44] Agent: Any time in there te will be arriving around the hours of [TIME] to [TIME].
[10:50.50-10:54.32] Agent: If there are any changing [TIME] [TIME] time, I will be calling to let you know.
[10:54.48-11:02.77] Agent: Can I have your cell phone number, if you don't mind me asking, just in case for the [OCCUPATION] to send you a text message or to call you on the date of installation.
[11:04.63-11:14.75] Customer: [PHONE_NUMBER]. Got it, ma'am.
[11:16.25-11:22.33] Agent: Okay, so Ms. [PERSON_NAME], I just need to confirm the existing account with [ORGANIZATION].
[11:22.39-11:28.55] Agent: That is at [ORGANIZATION] [ORGANIZATION], that is under your name right where you are paying around $[MONEY_AMOUNT].
[11:29.93-11:32.38] Customer: Yes, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[11:32.48-11:36.07] Customer: [PERSON_NAME] Auddley'm holding a [ORGANIZATION] bill.
[11:36.40-11:37.88] Agent: Hello? See, got it.
[11:37.97-11:39.71] Agent: So here's the thing, ma'am.
[11:40.33-11:47.24] Agent: Since these are the promotions only for the new customer, my [OCCUPATION] was dialling in this location and he found you on the call.
[11:47.38-11:51.61] Agent: We can definitely help you out in a way for getting this promo for you.
[11:51.67-11:55.85] Agent: Logged in for next [DURATION] [DURATION] and a fixed total bill of [MONEY_AMOUNT].
[11:55.91-11:58.96] Agent: No contracts, no charges for installation, no equipment fee.
[11:59.14-12:03.18] Agent: They will be visiting, they will be installing brand new equipment with three new lines.
[12:03.25-12:05.98] Agent: Once the installation is done, the back end process.
[12:06.01-12:13.12] Agent: The [DURATION] process is I will be pulling those numbers, your main number and your rest of two numbers from the previous account to the new account.
[12:13.41-12:14.74] Agent: But the thing is Mr.
[12:14.76-12:19.60] Agent: [PERSON_NAME], if I use the same account credential, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[12:19.65-12:25.29] Agent: Suent [PERSON_NAME], the [ORGANIZATION] [ORGANIZATION] will put up an objection like this is an existing customer.
[12:25.43-12:28.67] Agent: So I have to show you as a new customer in [ORGANIZATION] [ORGANIZATION].
[12:28.78-12:32.75] Agent: I will be only changing the business name and the PoC name.
[12:32.89-12:39.08] Agent: You can use any of your [OCCUPATION] name or any of your [OCCUPATION] name to sign up with this account.
[12:39.14-12:45.54] Agent: Once the installation is done, once the account is set up, we can switch back to the actual business, to the previous business name.
[12:46.80-12:49.95] Customer: O Can you just make it under [PERSON_NAME] [PERSON_NAME]?
[12:53.00-12:54.30] Customer: [PERSON_NAME] [PERSON_NAME].
[12:57.21-12:59.92] Agent: And what business name would you recommend?
[12:59.97-13:06.11] Customer: Me? I would just drop [ORGANIZATION] and just do [ORGANIZATION] [ORGANIZATION].
[13:08.25-13:09.91] Customer: That's still the same ma am.
[13:10.00-13:11.66] Agent: Let me help you out with this.
[13:12.37-13:14.14] Agent: What type of business is this?
[13:15.21-13:16.50] Customer: This is a tax shop.
[13:16.57-13:18.03] Customer: We sell horse equipment.
[13:18.16-13:19.71] Customer: Hence [ORGANIZATION] [ORGANIZATION].
[13:22.57-13:30.95] Agent: So give me one [DURATION], let me see the suggestions here just to be sure.
[13:30.99-13:36.47] Agent: Just wanted to make you aware that the business name that we are changing, that will not be changed in any of your website.
[13:36.50-13:40.38] Agent: That will not be changed in any of your customer or any of your records.
[13:40.50-13:43.07] Agent: That is simply to show you as a new customer insp.
[13:43.09-13:51.56] Agent: [ORGANIZATION] [ORGANIZATION]. And just for the [ORGANIZATION] [ORGANIZATION], once the installation is done, we can switch back to the actual business name.
[13:51.75-13:55.33] Agent: Can. Can we proceed with [PERSON_NAME] [ORGANIZATION]
[13:58.03-14:00.62] Unknown: just in case, I guess.
[14:03.20-14:05.38] Unknown: Or you can put
[14:09.27-14:12.00] Agent: [LOCATION] [LOCATION]. How about that?
[14:12.12-14:14.10] Agent: Put down [LOCATION] [LOCATION].
[14:14.39-14:16.29] Agent: [LOCATION] [LOCATION]. That will work.
[14:17.00-14:19.58] Agent: [LOCATION] [LOCATION].
[14:27.82-14:33.06] Agent: Okay. And I also need an email address that is not mentioned on your existing account.
[14:33.12-14:34.76] Agent: You can use Mr.
[14:34.89-14:36.85] Agent: [PERSON_NAME] email or any other.
[14:36.95-14:39.36] Customer: We don't have any other emails.
[14:40.98-14:45.88] Customer: Okay. So I'm lucky I can read the one I have.
[14:48.20-14:50.53] Agent: Okay, Can I have that?
[14:52.32-14:56.22] Customer: The one I have is the same as what the older billing is.
[14:56.55-15:07.13] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[15:08.00-15:10.98] Agent: that's showing the email is matching, right?
[15:11.11-15:13.70] Agent: It's [TIME] [TIME] existing account, right?
[15:15.30-15:18.00] Customer: As far as I know, it's the only one I got sir.
[15:20.11-15:24.01] Agent: So you don't have any idea what's the email of Mr.
[15:24.06-15:28.23] Customer: [PERSON_NAME]? He doesn't have onekay?
[15:28.41-15:30.52] Agent: Any of your [OCCUPATION] at the business?
[15:30.55-15:31.75] Agent: Any of your coworker?
[15:31.87-15:34.81] Customer: I don't have anybody else.
[15:34.94-15:36.97] Agent: Really. Okay,
[15:41.37-15:48.43] Customer: let find I don't know anybody else's emails because they walk [TIME] [TIME] building and work for me.
[15:48.56-15:50.90] Customer: I would have no reason to email them.
[15:52.04-15:58.14] Agent: Okay, so like you are receiving your notification about the [ORGANIZATION] account on this email, right?
[16:00.49-16:05.25] Customer: I don't do anything with [ORGANIZATION] on the Internet that I know of.
[16:05.44-16:07.35] Customer: Okay. I don't pay that way.
[16:07.38-16:09.40] Customer: I don't do anything like that.
[16:09.59-16:13.19] Customer: I'm not [MEDICAL_CONDITION] [MEDICAL_CONDITION] so I hate the Internet.
[16:13.29-16:16.73] Customer: I don't like it at all.
[16:18.26-16:20.68] Customer: So I use it as little as possible.
[16:21.87-16:26.29] Agent: Okay, let. Let me try using this email.
[16:26.34-16:33.37] Agent: If the system takes that email you will be receiving email notifications and account will be set up.
[16:33.49-16:37.47] Agent: If not then you'll have to figure out another rate.
[16:37.60-16:43.08] Agent: So for the [OCCUPATION] [OCCUPATION] are going to be visiting at [TIME] to [TIME].
[16:43.22-16:46.76] Agent: If there are any changing [TIME] [TIME] time I will be calling to make you aware.
[16:46.90-16:50.83] Agent: Total monthly charges is going to be [MONEY_AMOUNT] for three phone lines.
[16:50.92-16:55.45] Agent: New Internet, new modem, 600 megabyte per [DURATION] of Internet speed.
[16:55.63-17:00.72] Agent: Once the installation is done, [OCCUPATION] on site will be installing three new lines with new number.
[17:00.85-17:04.81] Agent: You won't be touching your existing services so you won't be facing any downtime.
[17:05.11-17:12.27] Agent: Once the installation is done call me back and the back end processes I will be pulling those number from the previous account to the new account.
[17:12.42-17:15.61] Agent: If you have a pen and a notepad write down my direct line.
[17:18.11-17:30.70] Agent: OK [PHONE_NUMBER], [PHONE_NUMBER]
[17:34.44-17:39.37] Agent: My name is [PERSON_NAME] [PERSON_NAME], I'm one of the [OCCUPATION] [OCCUPATION] here with [ORGANIZATION] [ORGANIZATION].
[17:39.43-17:55.57] Agent: I will be sending you an official PDF file at this email [EMAIL_ADDRESS] [EMAIL_ADDRESS] that will be containing your reference number, that will be containing the address and that will be containing the pricing that we discussed in this call.
[17:55.72-18:05.43] Agent: If you face anything that is not on that email that we discussed, simply call me back and we will be taking care of that stuff as wellly.
[18:05.48-18:09.79] Agent: Before I let you go I just need to confirm is there any other location under your control?
[18:09.92-18:15.62] Agent: Say your home location where you're expecting the same pricing or using [ORGANIZATION] or paying high bills there?
[18:16.77-18:21.10] Agent: No. Okay. What are you using at your home by the way?
[18:21.13-18:22.79] Agent: If you don't mind me asking that?
[18:25.58-18:26.56] Customer: Don't know.
[18:28.02-18:31.52] Customer: I don't take care of that I havea no clue.
[18:32.06-18:37.45] Agent: Okay, Mr. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] is the one who is aware of this, Right?
[18:37.58-18:39.97] Agent: Right. And we don't want tv.
[18:40.03-18:42.23] Agent: We want no cable at our house.
[18:42.54-18:47.52] Agent: Okay. What? So what will be the best time to get in touch with [PERSON_NAME]?
[18:47.69-18:52.34] Agent: Just need to discuss what is the Internet speed and what is the phones and what is the price?
[18:52.40-18:53.95] Customer: We don't have Internet at home.
[18:54.01-18:55.04] Customer: We have no cable.
[18:55.11-18:57.42] Customer: We want no nothing.
[18:57.56-18:59.75] Customer: Not a simpipple, Nothing at the house.
[18:59.85-19:04.07] Customer: It's notk o no problem.
[19:04.21-19:07.31] Agent: So let me just take care of this.
[19:07.45-19:11.14] Agent: And if you need anything, you can call me on that number.
[19:11.28-19:12.49] Agent: And one more time, ma'am.
[19:12.54-19:14.79] Agent: [OCCUPATION] will not be touching your existing services.
[19:14.85-19:16.72] Agent: So you won't be facing any downtime.
[19:17.20-19:21.06] Agent: He will be installing three new lines with three new numbers separately.
[19:21.17-19:22.51] Agent: Once the installation is done.
[19:22.56-19:24.68] Agent: The backend step is my job.
[19:24.78-19:28.20] Agent: I will be pulling those number from previous account to the new account.
[19:28.24-19:31.59] Agent: Okay? Yeah, because it better not change.
[19:32.12-19:33.86] Agent: Y number will be the same.
[19:33.97-19:36.83] Agent: You have my words on this recorded call.
[19:36.92-19:38.21] Agent: Numbers will be the same.
[19:38.35-19:40.74] Agent: Those numbers are right now.
[19:40.89-19:45.51] Agent: And the reason of installing three new lines over there first is
[19:46.71-19:53.18] Agent: when we are pulling numbers from one account to the other account, we have to be three lines should be active over there.
[19:53.23-19:56.96] Agent: So this is the reason we are installing three new lines with new numbers.
[19:57.10-20:00.83] Agent: Once the installation is done, we will be replacing those new numbers with your existing numbers.
[20:00.85-20:01.49] Agent: Okay?
[20:03.23-20:07.82] Agent: Perfect. So on [DATE], when the text will be arriving after installation, call me back.
[20:07.91-20:12.63] Agent: Do not forget to call me back with your previous account number.
[20:12.80-20:20.07] Agent: So I will be connecting the call [TIME] [TIME] department and they need your previous account number to pull out those number from the previous account to the your account.
[20:20.09-20:25.30] Agent: Okay? Okay. Perfect. Ma'am, anything else before I let you go?
[20:25.76-20:30.12] Customer: No. Perfect. Thank you so much for being the best part of [ORGANIZATION].
[20:30.18-20:31.08] Customer: Take care of yourself.
[20:31.15-20:33.47] Customer: Have a very good one, right?","Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine. This call is regarding phone line and Internet. So can I speak to the person in charge? Yes, I talked to you yesterday. Okay, so ma'am, if you. You have one text line and two phone lines. I have one fax line, two phone, three phone lines and oret. Okay, so I can provide you all these things. Three phone lines along with one Taxxt line and Internet in just $[MONEY_AMOUNT] [DURATION] [DURATION]. And also this pri","Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine. This call is regarding phone line and Internet. So can I speak to the person in charge? Yes, I talked to you yesterday. Okay, so ma'am, if you. You have one text line and two phone lines. I have one fax line, two phone, three phone lines and oret. Okay, so I can provide you all these things. Three phone lines along with one Taxxt line and Internet in just $[MONEY_AMOUNT] [DURATION] [DURATION]. And also this price will be locked in for next [DURATION] [DURATION] and currently. Hang on, let me go check my bill. Sure man. Am you. Of course I can sen your bill. I am with [ORGANIZATION] right now. I'm pretty sure that I pay less than that. Okay, you are own customer. You are using [ORGANIZATION] for more than [DURATION] [DURATION]. Yes sir, I've been using [ORGANIZATION] since [DATE_INTERVAL]. So ma'am, you are paying high bills. You can check your bill and after that I will call you back. Okay, ma'am, I found it. Hang on. How'open it? Haven't even opened it yet. Always behind. Yes. Okay, so it's [MONEY_AMOUNT] [MONEY_AMOUNT]. Does it? Tell me on the back. Okay. Recurring charges, toll free adjustments, toll free usage, perited charges, recurring charges, email, basic, [ORGANIZATION] business, Internet 100 which is [MONEY_AMOUNT]. [ORGANIZATION] voicemail which doesn't work is [MONEY_AMOUNT] and it's not even working. Basic toll free is [MONEY_AMOUNT] time charge, 0 taxes, blah blah blah. Okay ma'am, so in total you are paying about [MONEY_AMOUNT], approximately $[MONEY_AMOUNT] [DURATION] [DURATION]. So I am offering you same things in $[MONEY_AMOUNT] [DURATION] [DURATION]. And also we are getting all the new equipments free of cost. Okay. So you don't have to pay for that. And also this price will be locked in for next [DURATION] [DURATION]. And after [DURATION] [DURATION] if you keep the same service, your bill will remain the same. Okay, currently I'm calling for the location which is [LOCATION] [LOCATION]. with the zip code [LOCATION]. Yes. Okay, so your business specm. Yes, your business name is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Sure, ma'am. So if you like, can I transfer this call to my [OCCUPATION]? He will help you and guide you for this. Oay sure, we have more. [PERSON_NAME] too. Thank you so much for holding. This is [PERSON_NAME], one of the [OCCUPATION] here with [ORGANIZATION] [ORGANIZATION]. How are you doing today? Okay, good to know. So you're having a conversation with one of my [OCCUPATION] regarding the phones and Internet services that you're maintaining. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Am I having the pleasure of speaking with [PERSON_NAME]? Yes. Okay, so Ms. [PERSON_NAME], you mentioned that you have three phone lines with fax and Internet services at the business. Any idea like how much you guys are currently paying? I just rattled it off to them a little over [MONEY_AMOUNT]. [MONEY_AMOUNT], [MONEY_AMOUNT] is recurring charges. Got it. So let's just round about this figure and the most expensive thing is the voicemail which doesn't work. We have't be able to reset it up after we had an outage. So now the good news that is going to be for you is you will be having voicemails absolutely free. And before I quot you the price, just to confirm you have a total of three phone lines including the fax and the factax are separate. So we count four lines or three lines. Well, I don't know if you count the [PHONE_NUMBER] number. I have two local phone numbers I guess and a fax line and then an [PHONE_NUMBER] number on one of the locals. I got it. But I don't remember what all the phone numbers are anymore because they got changed when we moved. I just know the main number that you probably called on. No problem. We can offer you and the same numbers that you guys are currently maintaining. I just need to confirm you want all those three number. One is the main facts and the other number to this new service account or like if we offer you just new a main number as the same and rest of the two as the new number. I don't want any new numbers. Okay, so any TV services? No. Okay, so I can offer you a 600 megabyte per [DURATION] ofet speed along with three phone lines including your fax line offering you the same number. With no contracts, no charges for installation or no equipment fee. [OCCUPATION] are going to arrive at your business. They will be installing brand new equipment with brand new modem with three new lines with same numbers and your total monthly bill is going to be a fixed total of [MONEY_AMOUNT]. [MONEY_AMOUNT]. How does that sounds to you? Okay. I don't know that it's going to work with our wifi. I'll probably have to go out and buy more crap because I have old stuff. The stuff, the new WI fi modem, the new business modem, the new line that will be. All of those stuff will be covered by [ORGANIZATION] you do not have. Yeah, but I'm talking about. Well then maybe they can put it in a different location or something because I've had to have extenders or whatever. I had to gone and buy those because I couldn't get enough power to where our office is Understandable. So that. Am I going to be down? No, not everything for [DURATION] [DURATION]. Not even for [DURATION] [DURATION] [DURATION]. Okay, so you were talking about the extender. Something like this. Like the place where you are the Internet modem is installed and you are using WI fi services in a kind of warehouse [TIME] [TIME] same location or that's a different location or different floor or something like this. Well, I'm just saying I don't know how any of this junk works. Ye maybe we might have to move it possibly. I don't know. The new equipment, that is 5G equipment. So the WiFi coverage is improved in this. So in case if the [OCCUPATION] arrive wi fi modn cost just $[MONEY_AMOUNT]. That is included in this package. $[MONEY_AMOUNT]. So in case when he's running speed test and when you are running WI fi, if you're having problem, you can let the [OCCUPATION] know he can install the new equipment like the better equipment with better WiFi services at the same time, at the same place without any extra charges [TIME] [TIME] same bill of [MONEY_AMOUNT]. Okay, so I will be sending out the [OCCUPATION] at your location. He will be simply installing new Internet modem, new equipment, new lines. What date will you like? Prefer to see the [OCCUPATION]? Our Saturdays are preferable or just the weekdays? Weekdays, Monday through Thursday or Monday through Wednesday. Okay, next [DATE], [DATE] [DATE]. How does that sounds to you? That works any time slot. We have times available. [TIME] [TIME] [TIME] [TIME] till [TIME] [TIME] [TIME] [TIME]. You can pick any shorter time window. Well, we're open from [TIME] to [TIME], so it doesn't matter. Any time in there te will be arriving around the hours of [TIME] to [TIME]. If there are any changing [TIME] [TIME] time, I will be calling to let you know. Can I have your cell phone number, if you don't mind me asking, just in case for the [OCCUPATION] to send you a text message or to call you on the date of installation. [PHONE_NUMBER]. Got it, ma'am. Okay, so Ms. [PERSON_NAME], I just need to confirm the existing account with [ORGANIZATION]. That is at [ORGANIZATION] [ORGANIZATION], that is under your name right where you are paying around $[MONEY_AMOUNT]. Yes, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME] Auddley'm holding a [ORGANIZATION] bill. Hello? See, got it. So here's the thing, ma'am. Since these are the promotions only for the new customer, my [OCCUPATION] was dialling in this location and he found you on the call. We can definitely help you out in a way for getting this promo for you. Logged in for next [DURATION] [DURATION] and a fixed total bill of [MONEY_AMOUNT]. No contracts, no charges for installation, no equipment fee. They will be visiting, they will be installing brand new equipment with three new lines. Once the installation is done, the back end process. The [DURATION] process is I will be pulling those numbers, your main number and your rest of two numbers from the previous account to the new account. But the thing is Mr. [PERSON_NAME], if I use the same account credential, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Suent [PERSON_NAME], the [ORGANIZATION] [ORGANIZATION] will put up an objection like this is an existing customer. So I have to show you as a new customer in [ORGANIZATION] [ORGANIZATION]. I will be only changing the business name and the PoC name. You can use any of your [OCCUPATION] name or any of your [OCCUPATION] name to sign up with this account. Once the installation is done, once the account is set up, we can switch back to the actual business, to the previous business name. O Can you just make it under [PERSON_NAME] [PERSON_NAME]? [PERSON_NAME] [PERSON_NAME]. And what business name would you recommend? Me? I would just drop [ORGANIZATION] and just do [ORGANIZATION] [ORGANIZATION]. That's still the same ma am. Let me help you out with this. What type of business is this? This is a tax shop. We sell horse equipment. Hence [ORGANIZATION] [ORGANIZATION]. So give me one [DURATION], let me see the suggestions here just to be sure. Just wanted to make you aware that the business name that we are changing, that will not be changed in any of your website. That will not be changed in any of your customer or any of your records. That is simply to show you as a new customer insp. [ORGANIZATION] [ORGANIZATION]. And just for the [ORGANIZATION] [ORGANIZATION], once the installation is done, we can switch back to the actual business name. Can. Can we proceed with [PERSON_NAME] [ORGANIZATION] just in case, I guess. Or you can put [LOCATION] [LOCATION]. How about that? Put down [LOCATION] [LOCATION]. [LOCATION] [LOCATION]. That will work. [LOCATION] [LOCATION]. Okay. And I also need an email address that is not mentioned on your existing account. You can use Mr. [PERSON_NAME] email or any other. We don't have any other emails. Okay. So I'm lucky I can read the one I have. Okay, Can I have that? The one I have is the same as what the older billing is. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. that's showing the email is matching, right? It's [TIME] [TIME] existing account, right? As far as I know, it's the only one I got sir. So you don't have any idea what's the email of Mr. [PERSON_NAME]? He doesn't have onekay? Any of your [OCCUPATION] at the business? Any of your coworker? I don't have anybody else. Really. Okay, let find I don't know anybody else's emails because they walk [TIME] [TIME] building and work for me. I would have no reason to email them. Okay, so like you are receiving your notification about the [ORGANIZATION] account on this email, right? I don't do anything with [ORGANIZATION] on the Internet that I know of. Okay. I don't pay that way. I don't do anything like that. I'm not [MEDICAL_CONDITION] [MEDICAL_CONDITION] so I hate the Internet. I don't like it at all. So I use it as little as possible. Okay, let. Let me try using this email. If the system takes that email you will be receiving email notifications and account will be set up. If not then you'll have to figure out another rate. So for the [OCCUPATION] [OCCUPATION] are going to be visiting at [TIME] to [TIME]. If there are any changing [TIME] [TIME] time I will be calling to make you aware. Total monthly charges is going to be [MONEY_AMOUNT] for three phone lines. New Internet, new modem, 600 megabyte per [DURATION] of Internet speed. Once the installation is done, [OCCUPATION] on site will be installing three new lines with new number. You won't be touching your existing services so you won't be facing any downtime. Once the installation is done call me back and the back end processes I will be pulling those number from the previous account to the new account. If you have a pen and a notepad write down my direct line. OK [PHONE_NUMBER], [PHONE_NUMBER] My name is [PERSON_NAME] [PERSON_NAME], I'm one of the [OCCUPATION] [OCCUPATION] here with [ORGANIZATION] [ORGANIZATION]. I will be sending you an official PDF file at this email [EMAIL_ADDRESS] [EMAIL_ADDRESS] that will be containing your reference number, that will be containing the address and that will be containing the pricing that we discussed in this call. If you face anything that is not on that email that we discussed, simply call me back and we will be taking care of that stuff as wellly. Before I let you go I just need to confirm is there any other location under your control? Say your home location where you're expecting the same pricing or using [ORGANIZATION] or paying high bills there? No. Okay. What are you using at your home by the way? If you don't mind me asking that? Don't know. I don't take care of that I havea no clue. Okay, Mr. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] is the one who is aware of this, Right? Right. And we don't want tv. We want no cable at our house. Okay. What? So what will be the best time to get in touch with [PERSON_NAME]? Just need to discuss what is the Internet speed and what is the phones and what is the price? We don't have Internet at home. We have no cable. We want no nothing. Not a simpipple, Nothing at the house. It's notk o no problem. So let me just take care of this. And if you need anything, you can call me on that number. And one more time, ma'am. [OCCUPATION] will not be touching your existing services. So you won't be facing any downtime. He will be installing three new lines with three new numbers separately. Once the installation is done. The backend step is my job. I will be pulling those number from previous account to the new account. Okay? Yeah, because it better not change. Y number will be the same. You have my words on this recorded call. Numbers will be the same. Those numbers are right now. And the reason of installing three new lines over there first is when we are pulling numbers from one account to the other account, we have to be three lines should be active over there. So this is the reason we are installing three new lines with new numbers. Once the installation is done, we will be replacing those new numbers with your existing numbers. Okay? Perfect. So on [DATE], when the text will be arriving after installation, call me back. Do not forget to call me back with your previous account number. So I will be connecting the call [TIME] [TIME] department and they need your previous account number to pull out those number from the previous account to the your account. Okay? Okay. Perfect. Ma'am, anything else before I let you go? No. Perfect. Thank you so much for being the best part of [ORGANIZATION]. Take care of yourself. Have a very good one, right?"
44,406,20230215-111343_2625495422,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230215-111343_2625495422-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.91614544,0.9161454566563467,1351.0,2584,2584,1.912657290895633,197,12,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.13,246,151,94,0,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.18-00:03.52] Agent: Hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:03.57-00:05.12] Agent: How are you doing today?
[00:06.01-00:09.99] Customer: Fine. This call is regarding phone line and Internet.
[00:10.06-00:12.52] Customer: So can I speak to the person in charge?
[00:14.49-00:16.43] Customer: Yes, I talked to you yesterday.
[00:17.73-00:19.94] Agent: Okay, so ma'am, if you.
[00:20.08-00:22.55] Agent: You have one text line and two phone lines.
[00:23.89-00:27.88] Customer: I have one fax line, two phone, three phone lines and
[00:29.11-00:34.19] Agent: oret. Okay, so I can provide you all these things.
[00:34.33-00:40.88] Agent: Three phone lines along with one Taxxt line and Internet in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[00:41.19-00:45.63] Agent: And also this price will be locked in for next [DURATION] [DURATION] and currently.
[00:45.77-00:48.12] Customer: Hang on, let me go check my bill.
[00:48.59-00:49.73] Customer: Sure man am
[00:53.73-00:54.47] Customer: u
[02:10.32-02:12.15] Agent: Of course I can sen your bill.
[02:12.29-02:14.50] Agent: I am with [ORGANIZATION] right now.
[02:15.16-02:18.38] Customer: I'm pretty sure that I pay less than that.
[02:20.51-02:22.00] Agent: Okay, you are own customer.
[02:22.03-02:24.57] Agent: You are using [ORGANIZATION] for more than [DURATION] [DURATION].
[02:25.40-02:29.66] Customer: Yes sir, I've been using [ORGANIZATION] since [DATE_INTERVAL].
[02:30.40-02:32.55] Agent: So ma'am, you are paying high bills.
[02:32.73-02:36.21] Agent: You can check your bill and after that I will call you back.
[02:36.40-02:38.56] Agent: Okay, ma'am, I found it.
[02:38.66-02:41.75] Agent: Hang on. How'open it?
[02:45.13-02:47.14] Customer: Haven't even opened it yet.
[02:47.32-02:48.47] Customer: Always behind.
[02:49.94-02:50.72] Customer: Yes.
[02:52.06-02:52.91] Agent: Okay,
[02:58.90-03:02.19] Agent: so it's [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:03.06-03:04.47] Customer: Does it? Tell me
[03:06.00-03:07.13] Customer: on the back.
[03:08.68-03:09.53] Agent: Okay,
[03:11.19-03:15.41] Agent: Recurring charges, toll free adjustments,
[03:16.88-03:29.45] Agent: toll free usage, perited charges, recurring charges, email, basic, [ORGANIZATION] business, Internet 100 which is [MONEY_AMOUNT].
[03:29.60-03:32.18] Agent: [ORGANIZATION] voicemail which doesn't work
[03:34.03-03:34.75] Agent: is [MONEY_AMOUNT] and
[03:36.65-03:38.24] Agent: it's not even working.
[03:34.77-03:45.44] Agent: Basic toll free is [MONEY_AMOUNT] time charge, 0 taxes, blah blah blah.
[03:47.71-03:55.53] Agent: Okay ma'am, so in total you are paying about [MONEY_AMOUNT], approximately $[MONEY_AMOUNT] [DURATION] [DURATION].
[03:55.91-04:01.50] Agent: So I am offering you same things in $[MONEY_AMOUNT] [DURATION] [DURATION].
[04:01.88-04:06.13] Agent: And also we are getting all the new equipments free of cost.
[04:06.23-04:09.21] Agent: Okay. So you don't have to pay for that.
[04:09.39-04:12.64] Agent: And also this price will be locked in for next [DURATION] [DURATION].
[04:12.78-04:17.79] Agent: And after [DURATION] [DURATION] if you keep the same service, your bill will remain the same.
[04:17.88-04:18.62] Agent: Okay,
[04:21.56-04:26.42] Agent: currently I'm calling for the location which is [LOCATION] [LOCATION].
[04:26.52-04:29.24] Agent: with the zip code [LOCATION].
[04:29.94-04:35.27] Agent: Yes. Okay, so your business specm.
[04:35.69-04:40.04] Agent: Yes, your business name is [ORGANIZATION] [ORGANIZATION]
[04:42.77-04:48.64] Agent: [ORGANIZATION]. Sure, ma'am. So if you like, can I transfer this call to my [OCCUPATION]?
[04:48.69-04:51.00] Agent: He will help you and guide you for this.
[04:52.00-04:54.50] Customer: Oay sure,
[05:16.81-05:18.68] Agent: we have more. [PERSON_NAME] too.
[05:19.30-05:20.74] Agent: Thank you so much for holding.
[05:20.77-05:23.12] Agent: This is [PERSON_NAME], one of the [OCCUPATION] here with [ORGANIZATION] [ORGANIZATION].
[05:23.17-05:24.44] Agent: How are you doing today?
[05:24.89-05:27.25] Agent: Okay, good to know.
[05:27.38-05:33.67] Agent: So you're having a conversation with one of my [OCCUPATION] regarding the phones and Internet services that you're maintaining.
[05:33.70-05:36.60] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[05:38.77-05:41.12] Agent: Am I having the pleasure of speaking with [PERSON_NAME]?
[05:41.45-05:43.97] Customer: Yes. Okay, so Ms.
[05:43.99-05:49.56] Agent: [PERSON_NAME], you mentioned that you have three phone lines with fax and Internet services at the business.
[05:51.25-05:54.92] Agent: Any idea like how much you guys are currently paying?
[05:55.50-06:00.38] Customer: I just rattled it off to them a little over [MONEY_AMOUNT].
[06:00.80-06:06.44] Agent: [MONEY_AMOUNT], [MONEY_AMOUNT] is recurring charges.
[06:08.10-06:15.85] Customer: Got it. So let's just round about this figure and the most expensive thing is the voicemail which doesn't work.
[06:17.35-06:20.61] Customer: We have't be able to reset it up after we had an outage.
[06:22.23-06:22.96] Unknown: So
[06:24.58-06:30.04] Agent: now the good news that is going to be for you is you will be having voicemails absolutely free.
[06:30.19-06:37.88] Agent: And before I quot you the price, just to confirm you have a total of three phone lines including the fax and the factax are separate.
[06:37.91-06:39.93] Customer: So we count four lines or three lines.
[06:41.44-06:44.30] Customer: Well, I don't know if you count the [PHONE_NUMBER] number.
[06:44.71-06:51.74] Customer: I have two local phone numbers I guess and a fax line and then an [PHONE_NUMBER] number on one of the locals.
[06:52.63-07:00.01] Customer: I got it. But I don't remember what all the phone numbers are anymore because they got changed when we moved.
[07:00.56-07:03.62] Customer: I just know the main number that you probably called on.
[07:04.44-07:08.91] Agent: No problem. We can offer you and the same numbers that you guys are currently maintaining.
[07:08.97-07:13.23] Agent: I just need to confirm you want all those three number.
[07:13.26-07:24.17] Agent: One is the main facts and the other number to this new service account or like if we offer you just new a main number as the same and rest of the two as the new number.
[07:26.06-07:27.96] Customer: I don't want any new numbers.
[07:28.35-07:32.17] Agent: Okay, so any TV services?
[07:32.69-07:43.19] Agent: No. Okay, so I can offer you a 600 megabyte per [DURATION] ofet speed along with three phone lines including your fax line offering you the same number.
[07:43.54-07:47.04] Agent: With no contracts, no charges for installation or no equipment fee.
[07:47.17-07:49.42] Agent: [OCCUPATION] are going to arrive at your business.
[07:49.45-08:00.19] Agent: They will be installing brand new equipment with brand new modem with three new lines with same numbers and your total monthly bill is going to be a fixed total of [MONEY_AMOUNT].
[08:00.49-08:03.56] Agent: [MONEY_AMOUNT]. How does that sounds to you?
[08:05.62-08:10.03] Customer: Okay. I don't know that it's going to work with our wifi.
[08:10.09-08:15.49] Customer: I'll probably have to go out and buy more crap because I have old stuff.
[08:16.02-08:21.89] Customer: The stuff, the new WI fi modem, the new business modem, the new line that will be.
[08:22.06-08:25.47] Agent: All of those stuff will be covered by [ORGANIZATION] you do not have.
[08:25.52-08:27.06] Customer: Yeah, but I'm talking about.
[08:27.17-08:33.96] Customer: Well then maybe they can put it in a different location or something because I've had to have extenders or whatever.
[08:34.06-08:41.87] Customer: I had to gone and buy those because I couldn't get enough power to where our office is Understandable.
[08:42.00-08:45.26] Customer: So that. Am I going to be down?
[08:45.92-08:48.38] Agent: No, not everything for [DURATION] [DURATION].
[08:49.97-08:52.14] Agent: Not even for [DURATION] [DURATION] [DURATION].
[08:53.75-08:56.88] Agent: Okay, so you were talking about the extender.
[08:57.00-09:10.41] Agent: Something like this. Like the place where you are the Internet modem is installed and you are using WI fi services in a kind of warehouse [TIME] [TIME] same location or that's a different location or different floor or something like this.
[09:13.00-09:16.58] Customer: Well, I'm just saying I don't know how any of this junk works.
[09:16.88-09:19.79] Customer: Ye maybe we might have to move it possibly.
[09:19.85-09:23.71] Customer: I don't know. The new equipment, that is 5G equipment.
[09:23.76-09:27.80] Agent: So the WiFi coverage is improved in this.
[09:27.86-09:33.22] Agent: So in case if the [OCCUPATION] arrive wi fi modn cost just $[MONEY_AMOUNT].
[09:33.37-09:34.99] Agent: That is included in this package.
[09:35.04-09:56.70] Agent: $[MONEY_AMOUNT]. So in case when he's running speed test and when you are running WI fi, if you're having problem, you can let the [OCCUPATION] know he can install the new equipment like the better equipment with better WiFi services at the same time, at the same place without any extra charges [TIME] [TIME] same bill of [MONEY_AMOUNT].
[09:57.48-09:58.34] Customer: Okay,
[10:01.43-10:04.84] Agent: so I will be sending out the [OCCUPATION] at your location.
[10:05.02-10:09.53] Agent: He will be simply installing new Internet modem, new equipment, new lines.
[10:10.00-10:11.70] Agent: What date will you like?
[10:11.75-10:12.96] Agent: Prefer to see the [OCCUPATION]?
[10:13.02-10:16.67] Agent: Our Saturdays are preferable or just the weekdays?
[10:19.13-10:24.60] Agent: Weekdays, Monday through Thursday or Monday through Wednesday.
[10:25.62-10:29.37] Agent: Okay, next [DATE], [DATE] [DATE].
[10:29.43-10:31.03] Agent: How does that sounds to you?
[10:31.98-10:35.05] Customer: That works any time slot.
[10:35.17-10:36.38] Agent: We have times available.
[10:36.41-10:38.70] Agent: [TIME] [TIME] [TIME] [TIME] till [TIME] [TIME] [TIME] [TIME].
[10:38.74-10:40.51] Agent: You can pick any shorter time window.
[10:41.48-10:45.21] Customer: Well, we're open from [TIME] to [TIME], so it doesn't matter.
[10:45.28-10:50.44] Agent: Any time in there te will be arriving around the hours of [TIME] to [TIME].
[10:50.50-10:54.32] Agent: If there are any changing [TIME] [TIME] time, I will be calling to let you know.
[10:54.48-11:02.77] Agent: Can I have your cell phone number, if you don't mind me asking, just in case for the [OCCUPATION] to send you a text message or to call you on the date of installation.
[11:04.63-11:14.75] Customer: [PHONE_NUMBER]. Got it, ma'am.
[11:16.25-11:22.33] Agent: Okay, so Ms. [PERSON_NAME], I just need to confirm the existing account with [ORGANIZATION].
[11:22.39-11:28.55] Agent: That is at [ORGANIZATION] [ORGANIZATION], that is under your name right where you are paying around $[MONEY_AMOUNT].
[11:29.93-11:32.38] Customer: Yes, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[11:32.48-11:36.07] Customer: [PERSON_NAME] Auddley'm holding a [ORGANIZATION] bill.
[11:36.40-11:37.88] Customer: Hello? See, got it.
[11:37.97-11:39.71] Agent: So here's the thing, ma'am.
[11:40.33-11:47.24] Agent: Since these are the promotions only for the new customer, my [OCCUPATION] was dialling in this location and he found you on the call.
[11:47.38-11:51.61] Agent: We can definitely help you out in a way for getting this promo for you.
[11:51.67-11:55.85] Agent: Logged in for next [DURATION] [DURATION] and a fixed total bill of [MONEY_AMOUNT].
[11:55.91-11:58.96] Agent: No contracts, no charges for installation, no equipment fee.
[11:59.14-12:03.18] Agent: They will be visiting, they will be installing brand new equipment with three new lines.
[12:03.25-12:05.98] Agent: Once the installation is done, the back end process.
[12:06.01-12:13.12] Agent: The [DURATION] process is I will be pulling those numbers, your main number and your rest of two numbers from the previous account to the new account.
[12:13.41-12:14.74] Agent: But the thing is Mr.
[12:14.76-12:19.60] Agent: [PERSON_NAME], if I use the same account credential, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[12:19.65-12:25.29] Agent: Suent [PERSON_NAME], the [ORGANIZATION] [ORGANIZATION] will put up an objection like this is an existing customer.
[12:25.43-12:28.67] Agent: So I have to show you as a new customer in [ORGANIZATION] [ORGANIZATION].
[12:28.78-12:32.75] Customer: I will be only changing the business name and the PoC name.
[12:32.89-12:39.08] Customer: You can use any of your [OCCUPATION] name or any of your [OCCUPATION] name to sign up with this account.
[12:39.14-12:45.54] Customer: Once the installation is done, once the account is set up, we can switch back to the actual business, to the previous business name.
[12:46.80-12:49.95] Customer: O Can you just make it under [PERSON_NAME] [PERSON_NAME]?
[12:53.00-12:54.30] Customer: [PERSON_NAME] [PERSON_NAME].
[12:57.21-12:59.92] Customer: And what business name would you recommend?
[12:59.97-13:06.11] Customer: Me? I would just drop [ORGANIZATION] and just do [ORGANIZATION] [ORGANIZATION].
[13:08.25-13:09.91] Customer: That's still the same ma am.
[13:10.00-13:11.66] Agent: Let me help you out with this.
[13:12.37-13:14.14] Agent: What type of business is this?
[13:15.21-13:16.50] Customer: This is a tax shop.
[13:16.57-13:18.03] Customer: We sell horse equipment.
[13:18.16-13:19.71] Customer: Hence [ORGANIZATION] [ORGANIZATION].
[13:22.57-13:30.95] Agent: So give me one [DURATION], let me see the suggestions here just to be sure.
[13:30.99-13:36.47] Agent: Just wanted to make you aware that the business name that we are changing, that will not be changed in any of your website.
[13:36.50-13:40.38] Agent: That will not be changed in any of your customer or any of your records.
[13:40.50-13:43.07] Agent: That is simply to show you as a new customer insp.
[13:43.09-13:51.56] Agent: [ORGANIZATION] [ORGANIZATION]. And just for the [ORGANIZATION] [ORGANIZATION], once the installation is done, we can switch back to the actual business name.
[13:51.75-13:55.33] Customer: Can. Can we proceed with [PERSON_NAME] [ORGANIZATION]
[13:58.03-14:00.62] Customer: just in case, I guess.
[14:03.20-14:05.38] Customer: Or you can put
[14:09.27-14:12.00] Customer: [LOCATION] [LOCATION]. How about that?
[14:12.12-14:14.10] Customer: Put down [LOCATION] [LOCATION].
[14:14.39-14:16.29] Customer: [LOCATION] [LOCATION]. That will work.
[14:17.00-14:19.58] Customer: [LOCATION] [LOCATION].
[14:27.82-14:33.06] Customer: Okay. And I also need an email address that is not mentioned on your existing account.
[14:33.12-14:34.76] Customer: You can use Mr.
[14:34.89-14:36.85] Customer: [PERSON_NAME] email or any other.
[14:36.95-14:39.36] Customer: We don't have any other emails.
[14:40.98-14:45.88] Customer: Okay. So I'm lucky I can read the one I have.
[14:48.20-14:50.53] Customer: Okay, Can I have that?
[14:52.32-14:56.22] Customer: The one I have is the same as what the older billing is.
[14:56.55-15:06.29] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[15:06.32-15:10.98] Customer: [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. That's showing the email is matching, right?
[15:11.11-15:13.70] Customer: It's [TIME] [TIME] existing account, right?
[15:15.30-15:18.00] Customer: As far as I know it's the only one I got sir.
[15:20.11-15:24.01] Customer: So you don't have any idea what's the email of Mr.
[15:24.06-15:28.23] Customer: [PERSON_NAME]? He doesn't have onekay?
[15:28.41-15:30.52] Customer: Any of your [OCCUPATION] at the business?
[15:30.55-15:31.75] Customer: Any of your coworker?
[15:31.87-15:34.81] Customer: I don't have anybody else.
[15:34.94-15:36.97] Customer: Really. Okay,
[15:41.37-15:48.43] Customer: let find I don't know anybody else's emails because they walk [TIME] [TIME] building and work for me.
[15:48.56-15:50.90] Customer: I would have no reason to email them.
[15:52.04-15:58.14] Customer: Okay, so like you are receiving your notification about the [ORGANIZATION] account on this email, right?
[16:00.49-16:05.25] Customer: I don't do anything with [ORGANIZATION] on the Internet that I know of.
[16:05.44-16:07.35] Customer: Okay. I don't pay that way.
[16:07.38-16:09.40] Customer: I don't do anything like that.
[16:09.59-16:13.19] Customer: I'm not [MEDICAL_CONDITION] [MEDICAL_CONDITION] so I hate the Internet.
[16:13.29-16:16.73] Customer: I don't like it at all.
[16:18.26-16:20.68] Customer: So I use it as little as possible.
[16:21.87-16:26.29] Agent: Okay, let. Let me try using this email.
[16:26.34-16:33.37] Agent: If the system takes that email you will be receiving email notifications and account will be set up.
[16:33.49-16:37.47] Agent: If not then you'll have to figure out another rate.
[16:37.60-16:43.08] Agent: So for the [OCCUPATION] [OCCUPATION] are going to be visiting at [TIME] to [TIME].
[16:43.22-16:46.76] Agent: If there are any changing [TIME] [TIME] time I will be calling to make you aware.
[16:46.90-16:50.83] Agent: Total monthly charges is going to be [MONEY_AMOUNT] for three phone lines.
[16:50.92-16:55.45] Agent: New Internet, new modem, 600 megabyte per [DURATION] of Internet speed.
[16:55.63-17:00.72] Agent: Once the installation is done, [OCCUPATION] on site will be installing three new lines with new number.
[17:00.85-17:04.81] Agent: You won't be touching your existing services so you won't be facing any downtime.
[17:05.11-17:12.27] Agent: Once the installation is done call me back and the back end processes I will be pulling those number from the previous account to the new account.
[17:12.42-17:15.61] Agent: If you have a pen and a notepad write down my direct line.
[17:18.11-17:30.70] Agent: OK [PHONE_NUMBER], [PHONE_NUMBER]
[17:34.44-17:39.37] Agent: My name is [PERSON_NAME] [PERSON_NAME], I'm one of the [OCCUPATION] [OCCUPATION] here with [ORGANIZATION] [ORGANIZATION].
[17:39.43-17:55.57] Agent: I will be sending you an official PDF file at this email [EMAIL_ADDRESS] [EMAIL_ADDRESS] that will be containing your reference number, that will be containing the address and that will be containing the pricing that we discussed in this call.
[17:55.72-18:05.43] Agent: If you face anything that is not on that email that we discussed, simply call me back and we will be taking care of that stuff as wellly.
[18:05.48-18:09.79] Agent: Before I let you go I just need to confirm is there any other location under your control?
[18:09.92-18:15.62] Agent: Say your home location where you're expecting the same pricing or using [ORGANIZATION] or paying high bills there?
[18:16.77-18:21.10] Agent: No? Okay. What are you using at your home by the way?
[18:21.13-18:22.79] Agent: If you don't mind me asking that?
[18:25.58-18:26.56] Customer: Don't know.
[18:28.02-18:31.52] Customer: I don't take Care of that I havea no clue.
[18:32.06-18:37.45] Agent: Okay, Mr. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] is the one who is aware of this, Right?
[18:37.58-18:39.97] Agent: Right. And we don't want tv.
[18:40.03-18:42.23] Customer: We want no cable at our house.
[18:42.54-18:47.52] Agent: Okay. What? So what will be the best time to get in touch with [PERSON_NAME]?
[18:47.69-18:52.34] Agent: Just need to discuss what is the Internet speed and what is the phones and what is the price?
[18:52.40-18:53.95] Customer: We don't have Internet at home.
[18:54.01-18:55.04] Customer: We have no cable.
[18:55.11-18:57.42] Customer: We want no nothing.
[18:57.56-18:59.75] Customer: Not a simpipple, Nothing at the house.
[18:59.85-19:04.07] Customer: It's notk o no problem.
[19:04.21-19:11.14] Agent: So let me just take care of this and if you need anything, you can call me on that number.
[19:11.28-19:12.49] Agent: And one more time, ma'am.
[19:12.54-19:14.79] Agent: [OCCUPATION] will not be touching your existing services.
[19:14.85-19:16.72] Agent: So you won't be facing any downtime.
[19:17.20-19:21.06] Agent: He will be installing three new lines with three new numbers separately.
[19:21.17-19:22.51] Agent: Once the installation is done.
[19:22.56-19:24.68] Agent: The backend step is my job.
[19:24.78-19:28.20] Agent: I will be pulling those number from previous account to the new account.
[19:28.24-19:31.59] Agent: Okay? Yeah, because it better not change.
[19:32.12-19:33.86] Agent: Y number will be the same.
[19:33.97-19:36.83] Agent: You have my words on this recorded call.
[19:36.92-19:38.21] Agent: Numbers will be the same.
[19:38.35-19:40.74] Agent: Those numbers are right now.
[19:40.89-19:45.51] Agent: And the reason of installing three new lines over there first is
[19:46.71-19:53.18] Agent: when we are pulling numbers from one account to the other account, we have to be three lines should be active over there.
[19:53.23-19:56.96] Agent: So this is the reason we are installing three new lines with new numbers.
[19:57.10-20:00.83] Agent: Once the installation is done, we will be replacing those new numbers with your existing numbers.
[20:00.85-20:01.49] Agent: Okay?
[20:03.23-20:07.82] Agent: Perfect. So on [DATE] when the text will be arriving after installation, call me back.
[20:07.91-20:12.63] Agent: Do not forget to call me back with your previous account number.
[20:12.80-20:20.07] Agent: So I will be connecting the call [TIME] [TIME] department and they need your previous account number to pull out those number from the previous account to the your account.
[20:20.09-20:25.30] Agent: Okay? Okay. Perfect. Ma'am, anything else before I let you go?
[20:25.76-20:30.12] Agent: No. Perfect. Thank you so much for being the best part of [ORGANIZATION].
[20:30.18-20:31.08] Agent: Take care of yourself.
[20:31.15-20:33.47] Agent: Have a very good one, right?","Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine. This call is regarding phone line and Internet. So can I speak to the person in charge? Yes, I talked to you yesterday. Okay, so ma'am, if you. You have one text line and two phone lines. I have one fax line, two phone, three phone lines and oret. Okay, so I can provide you all these things. Three phone lines along with one Taxxt line and Internet in just $[MONEY_AMOUNT] [DURATION] [DURATION]. And also this pri","Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine. This call is regarding phone line and Internet. So can I speak to the person in charge? Yes, I talked to you yesterday. Okay, so ma'am, if you. You have one text line and two phone lines. I have one fax line, two phone, three phone lines and oret. Okay, so I can provide you all these things. Three phone lines along with one Taxxt line and Internet in just $[MONEY_AMOUNT] [DURATION] [DURATION]. And also this price will be locked in for next [DURATION] [DURATION] and currently. Hang on, let me go check my bill. Sure man am u Of course I can sen your bill. I am with [ORGANIZATION] right now. I'm pretty sure that I pay less than that. Okay, you are own customer. You are using [ORGANIZATION] for more than [DURATION] [DURATION]. Yes sir, I've been using [ORGANIZATION] since [DATE_INTERVAL]. So ma'am, you are paying high bills. You can check your bill and after that I will call you back. Okay, ma'am, I found it. Hang on. How'open it? Haven't even opened it yet. Always behind. Yes. Okay, so it's [MONEY_AMOUNT] [MONEY_AMOUNT]. Does it? Tell me on the back. Okay, Recurring charges, toll free adjustments, toll free usage, perited charges, recurring charges, email, basic, [ORGANIZATION] business, Internet 100 which is [MONEY_AMOUNT]. [ORGANIZATION] voicemail which doesn't work is [MONEY_AMOUNT] and it's not even working. Basic toll free is [MONEY_AMOUNT] time charge, 0 taxes, blah blah blah. Okay ma'am, so in total you are paying about [MONEY_AMOUNT], approximately $[MONEY_AMOUNT] [DURATION] [DURATION]. So I am offering you same things in $[MONEY_AMOUNT] [DURATION] [DURATION]. And also we are getting all the new equipments free of cost. Okay. So you don't have to pay for that. And also this price will be locked in for next [DURATION] [DURATION]. And after [DURATION] [DURATION] if you keep the same service, your bill will remain the same. Okay, currently I'm calling for the location which is [LOCATION] [LOCATION]. with the zip code [LOCATION]. Yes. Okay, so your business specm. Yes, your business name is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Sure, ma'am. So if you like, can I transfer this call to my [OCCUPATION]? He will help you and guide you for this. Oay sure, we have more. [PERSON_NAME] too. Thank you so much for holding. This is [PERSON_NAME], one of the [OCCUPATION] here with [ORGANIZATION] [ORGANIZATION]. How are you doing today? Okay, good to know. So you're having a conversation with one of my [OCCUPATION] regarding the phones and Internet services that you're maintaining. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Am I having the pleasure of speaking with [PERSON_NAME]? Yes. Okay, so Ms. [PERSON_NAME], you mentioned that you have three phone lines with fax and Internet services at the business. Any idea like how much you guys are currently paying? I just rattled it off to them a little over [MONEY_AMOUNT]. [MONEY_AMOUNT], [MONEY_AMOUNT] is recurring charges. Got it. So let's just round about this figure and the most expensive thing is the voicemail which doesn't work. We have't be able to reset it up after we had an outage. So now the good news that is going to be for you is you will be having voicemails absolutely free. And before I quot you the price, just to confirm you have a total of three phone lines including the fax and the factax are separate. So we count four lines or three lines. Well, I don't know if you count the [PHONE_NUMBER] number. I have two local phone numbers I guess and a fax line and then an [PHONE_NUMBER] number on one of the locals. I got it. But I don't remember what all the phone numbers are anymore because they got changed when we moved. I just know the main number that you probably called on. No problem. We can offer you and the same numbers that you guys are currently maintaining. I just need to confirm you want all those three number. One is the main facts and the other number to this new service account or like if we offer you just new a main number as the same and rest of the two as the new number. I don't want any new numbers. Okay, so any TV services? No. Okay, so I can offer you a 600 megabyte per [DURATION] ofet speed along with three phone lines including your fax line offering you the same number. With no contracts, no charges for installation or no equipment fee. [OCCUPATION] are going to arrive at your business. They will be installing brand new equipment with brand new modem with three new lines with same numbers and your total monthly bill is going to be a fixed total of [MONEY_AMOUNT]. [MONEY_AMOUNT]. How does that sounds to you? Okay. I don't know that it's going to work with our wifi. I'll probably have to go out and buy more crap because I have old stuff. The stuff, the new WI fi modem, the new business modem, the new line that will be. All of those stuff will be covered by [ORGANIZATION] you do not have. Yeah, but I'm talking about. Well then maybe they can put it in a different location or something because I've had to have extenders or whatever. I had to gone and buy those because I couldn't get enough power to where our office is Understandable. So that. Am I going to be down? No, not everything for [DURATION] [DURATION]. Not even for [DURATION] [DURATION] [DURATION]. Okay, so you were talking about the extender. Something like this. Like the place where you are the Internet modem is installed and you are using WI fi services in a kind of warehouse [TIME] [TIME] same location or that's a different location or different floor or something like this. Well, I'm just saying I don't know how any of this junk works. Ye maybe we might have to move it possibly. I don't know. The new equipment, that is 5G equipment. So the WiFi coverage is improved in this. So in case if the [OCCUPATION] arrive wi fi modn cost just $[MONEY_AMOUNT]. That is included in this package. $[MONEY_AMOUNT]. So in case when he's running speed test and when you are running WI fi, if you're having problem, you can let the [OCCUPATION] know he can install the new equipment like the better equipment with better WiFi services at the same time, at the same place without any extra charges [TIME] [TIME] same bill of [MONEY_AMOUNT]. Okay, so I will be sending out the [OCCUPATION] at your location. He will be simply installing new Internet modem, new equipment, new lines. What date will you like? Prefer to see the [OCCUPATION]? Our Saturdays are preferable or just the weekdays? Weekdays, Monday through Thursday or Monday through Wednesday. Okay, next [DATE], [DATE] [DATE]. How does that sounds to you? That works any time slot. We have times available. [TIME] [TIME] [TIME] [TIME] till [TIME] [TIME] [TIME] [TIME]. You can pick any shorter time window. Well, we're open from [TIME] to [TIME], so it doesn't matter. Any time in there te will be arriving around the hours of [TIME] to [TIME]. If there are any changing [TIME] [TIME] time, I will be calling to let you know. Can I have your cell phone number, if you don't mind me asking, just in case for the [OCCUPATION] to send you a text message or to call you on the date of installation. [PHONE_NUMBER]. Got it, ma'am. Okay, so Ms. [PERSON_NAME], I just need to confirm the existing account with [ORGANIZATION]. That is at [ORGANIZATION] [ORGANIZATION], that is under your name right where you are paying around $[MONEY_AMOUNT]. Yes, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME] Auddley'm holding a [ORGANIZATION] bill. Hello? See, got it. So here's the thing, ma'am. Since these are the promotions only for the new customer, my [OCCUPATION] was dialling in this location and he found you on the call. We can definitely help you out in a way for getting this promo for you. Logged in for next [DURATION] [DURATION] and a fixed total bill of [MONEY_AMOUNT]. No contracts, no charges for installation, no equipment fee. They will be visiting, they will be installing brand new equipment with three new lines. Once the installation is done, the back end process. The [DURATION] process is I will be pulling those numbers, your main number and your rest of two numbers from the previous account to the new account. But the thing is Mr. [PERSON_NAME], if I use the same account credential, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Suent [PERSON_NAME], the [ORGANIZATION] [ORGANIZATION] will put up an objection like this is an existing customer. So I have to show you as a new customer in [ORGANIZATION] [ORGANIZATION]. I will be only changing the business name and the PoC name. You can use any of your [OCCUPATION] name or any of your [OCCUPATION] name to sign up with this account. Once the installation is done, once the account is set up, we can switch back to the actual business, to the previous business name. O Can you just make it under [PERSON_NAME] [PERSON_NAME]? [PERSON_NAME] [PERSON_NAME]. And what business name would you recommend? Me? I would just drop [ORGANIZATION] and just do [ORGANIZATION] [ORGANIZATION]. That's still the same ma am. Let me help you out with this. What type of business is this? This is a tax shop. We sell horse equipment. Hence [ORGANIZATION] [ORGANIZATION]. So give me one [DURATION], let me see the suggestions here just to be sure. Just wanted to make you aware that the business name that we are changing, that will not be changed in any of your website. That will not be changed in any of your customer or any of your records. That is simply to show you as a new customer insp. [ORGANIZATION] [ORGANIZATION]. And just for the [ORGANIZATION] [ORGANIZATION], once the installation is done, we can switch back to the actual business name. Can. Can we proceed with [PERSON_NAME] [ORGANIZATION] just in case, I guess. Or you can put [LOCATION] [LOCATION]. How about that? Put down [LOCATION] [LOCATION]. [LOCATION] [LOCATION]. That will work. [LOCATION] [LOCATION]. Okay. And I also need an email address that is not mentioned on your existing account. You can use Mr. [PERSON_NAME] email or any other. We don't have any other emails. Okay. So I'm lucky I can read the one I have. Okay, Can I have that? The one I have is the same as what the older billing is. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. That's showing the email is matching, right? It's [TIME] [TIME] existing account, right? As far as I know it's the only one I got sir. So you don't have any idea what's the email of Mr. [PERSON_NAME]? He doesn't have onekay? Any of your [OCCUPATION] at the business? Any of your coworker? I don't have anybody else. Really. Okay, let find I don't know anybody else's emails because they walk [TIME] [TIME] building and work for me. I would have no reason to email them. Okay, so like you are receiving your notification about the [ORGANIZATION] account on this email, right? I don't do anything with [ORGANIZATION] on the Internet that I know of. Okay. I don't pay that way. I don't do anything like that. I'm not [MEDICAL_CONDITION] [MEDICAL_CONDITION] so I hate the Internet. I don't like it at all. So I use it as little as possible. Okay, let. Let me try using this email. If the system takes that email you will be receiving email notifications and account will be set up. If not then you'll have to figure out another rate. So for the [OCCUPATION] [OCCUPATION] are going to be visiting at [TIME] to [TIME]. If there are any changing [TIME] [TIME] time I will be calling to make you aware. Total monthly charges is going to be [MONEY_AMOUNT] for three phone lines. New Internet, new modem, 600 megabyte per [DURATION] of Internet speed. Once the installation is done, [OCCUPATION] on site will be installing three new lines with new number. You won't be touching your existing services so you won't be facing any downtime. Once the installation is done call me back and the back end processes I will be pulling those number from the previous account to the new account. If you have a pen and a notepad write down my direct line. OK [PHONE_NUMBER], [PHONE_NUMBER] My name is [PERSON_NAME] [PERSON_NAME], I'm one of the [OCCUPATION] [OCCUPATION] here with [ORGANIZATION] [ORGANIZATION]. I will be sending you an official PDF file at this email [EMAIL_ADDRESS] [EMAIL_ADDRESS] that will be containing your reference number, that will be containing the address and that will be containing the pricing that we discussed in this call. If you face anything that is not on that email that we discussed, simply call me back and we will be taking care of that stuff as wellly. Before I let you go I just need to confirm is there any other location under your control? Say your home location where you're expecting the same pricing or using [ORGANIZATION] or paying high bills there? No? Okay. What are you using at your home by the way? If you don't mind me asking that? Don't know. I don't take Care of that I havea no clue. Okay, Mr. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] is the one who is aware of this, Right? Right. And we don't want tv. We want no cable at our house. Okay. What? So what will be the best time to get in touch with [PERSON_NAME]? Just need to discuss what is the Internet speed and what is the phones and what is the price? We don't have Internet at home. We have no cable. We want no nothing. Not a simpipple, Nothing at the house. It's notk o no problem. So let me just take care of this and if you need anything, you can call me on that number. And one more time, ma'am. [OCCUPATION] will not be touching your existing services. So you won't be facing any downtime. He will be installing three new lines with three new numbers separately. Once the installation is done. The backend step is my job. I will be pulling those number from previous account to the new account. Okay? Yeah, because it better not change. Y number will be the same. You have my words on this recorded call. Numbers will be the same. Those numbers are right now. And the reason of installing three new lines over there first is when we are pulling numbers from one account to the other account, we have to be three lines should be active over there. So this is the reason we are installing three new lines with new numbers. Once the installation is done, we will be replacing those new numbers with your existing numbers. Okay? Perfect. So on [DATE] when the text will be arriving after installation, call me back. Do not forget to call me back with your previous account number. So I will be connecting the call [TIME] [TIME] department and they need your previous account number to pull out those number from the previous account to the your account. Okay? Okay. Perfect. Ma'am, anything else before I let you go? No. Perfect. Thank you so much for being the best part of [ORGANIZATION]. Take care of yourself. Have a very good one, right?"
45,2578,ba44687a16024e43890e2fc1317a1259,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ba44687a16024e43890e2fc1317a1259_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9160349,0.9160348782535684,584.0,1191,1191,2.039383561643836,53,8,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.122,105,61,32,11,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.69-00:05.20] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for a quote or to schedule an appointment
[00:07.01-00:08.47] IVR/System: for [OCCUPATION], please.
[00:13.13-00:15.38] IVR/System: Please wait while I try that extension.
[00:15.48-00:22.48] IVR/System: Second installation system follows strict manufacturer'requirements for precise and accurate windshield installation.
[00:22.93-00:26.14] IVR/System: When your windshield is more secure, so are you.
[00:26.48-00:28.30] IVR/System: It all adds up to [ORGANIZATION].
[00:33.48-00:37.17] IVR/System: What's missing on a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] uniform?
[00:37.72-00:39.61] IVR/System: Anything that can scratch your car.
[00:39.76-00:44.39] IVR/System: They't buckle over padded with leather and instead of button there's Bellcro.
[00:44.57-00:48.85] IVR/System: A paint friendly uniform is just one of the innovations we've brought to the industry.
[00:49.48-00:52.23] IVR/System: Sorry to keep you hold may help you well.
[00:52.26-00:57.95] Agent: Good morning, this is [PERSON_NAME] [PERSON_NAME] and my windshield needs to replace
[00:59.81-01:02.55] Customer: it was on a claim with [ORGANIZATION].
[01:03.17-01:08.14] Customer: It got damaged by the hail that we had like going on [DURATION] [DURATION] ago.
[01:08.28-01:19.64] Customer: [DURATION] [DURATION] ago and I've never gotten it replaced because they made the checkout to me and o one of these car dealerships off [LOCATION].
[01:20.69-01:22.23] Customer: But I talk to.
[01:22.53-01:30.95] Customer: I talked to [ORGANIZATION] and they said that you know, they will pay for the full cost of the windshield replacement.
[01:32.17-01:33.00] Agent: Okay,
[01:34.94-01:37.96] Agent: well, [PERSON_NAME], let's. Let's start from the beginning here.
[01:38.01-01:40.11] Agent: We'll kind of go to walk through this a little bit.
[01:40.14-01:42.23] Agent: Okay? Okay. Thank you.
[01:43.06-01:44.44] Agent: Phone number for you.
[01:50.98-01:53.33] Customer: My gosh, what's my phone number?
[01:57.91-01:59.97] Unknown: Very often I don't.
[02:10.12-02:13.87] Customer: I'm not laughing at you, I'm laughing with you because it happens to me all the time.
[02:15.60-02:17.43] Customer: Age is no favors.
[02:17.60-02:20.09] Customer: Yeah, well, I'm 100% with you.
[02:20.12-02:31.94] Customer: I was looking for my phone the other day actually walked back in the house to find it and use the flashlight on my phone to put the key in the doorknob.
[02:34.84-02:35.59] Agent: What
[02:37.88-02:39.90] Agent: you were you drinking?
[02:40.68-02:42.12] Customer: No. It was early in the morning.
[02:42.18-02:47.62] Customer: I was on my way to work and I got out to my car and I'LIKE I forgot my phone.
[02:48.03-02:53.13] Customer: Walked back up to the house, turned on the flashlight, put the key in the door off.
[02:56.79-02:57.92] Customer: It was a bad morning.
[02:57.98-02:58.57] Agent: What?
[03:01.47-03:04.69] Agent: Anyway, [PERSON_NAME], what's the year makeup modtel of your vehicle?
[03:05.00-03:09.29] Customer: I have a 2016buick encore
[03:21.59-03:28.13] Agent: alghty. Does that vehicle have lane departure warning system on it that tells you when you're getting out of your lane?
[03:28.47-03:29.62] Customer: It does not.
[03:31.18-03:37.16] Agent: Okay, does it have a rain sensor that automatically turns on your wiper blades for you?
[03:37.50-03:38.24] Customer: No.
[03:39.53-03:41.44] Agent: Okay, we're getting closer here.
[03:42.81-03:45.59] Customer: No rain sensor, no lane departure
[03:48.53-03:53.28] Agent: would [DATE_INTERVAL]. Let me look at his inventory here.
[04:10.96-04:12.45] Agent: Should be an interchange.
[04:12.56-04:13.57] Agent: Let mean look
[04:14.84-04:17.45] Agent: ye [DATE_INTERVAL]. Okay.
[04:24.50-04:27.15] Agent: All right. We do stock that windshield.
[04:27.89-04:35.60] Agent: Awesome. [PERSON_NAME], how much is your deductible or did they say you've already paid it for the hail damage?
[04:36.57-04:40.12] Customer: No, it'I have a [MONEY_AMOUNT] [MONEY_AMOUNT] deductible.
[04:41.57-04:44.19] Agent: Does that still apply to windshields?
[04:44.69-04:49.39] Customer: Well, yeah, itlies, but that's my question is, did you.
[04:49.90-04:53.44] Agent: Was the broken windshield part of the original claim?
[04:53.99-04:58.67] Agent: Yes. Okay, so. And have you already had the car fixed or.
[04:58.70-05:05.88] Customer: No? No. Okay, so you have a [MONEY_AMOUNT] [MONEY_AMOUNT] deductible per claim.
[05:07.46-05:09.85] Agent: So they. I would imagine that when
[05:12.43-05:16.49] Agent: that's the sticky part because they wrote the checkout to you and the body shop.
[05:17.62-05:24.44] Customer: Yeah. My guess would be that they already pulled that $[MONEY_AMOUNT] deductible out, but I don't know that for a fact.
[05:24.74-05:28.75] Agent: Do you have a [OCCUPATION] [OCCUPATION] that you're working with with [ORGANIZATION]?
[05:30.30-05:36.16] Customer: I do. I talked to him, I think it's Friday and he said, just have him call us.
[05:36.25-05:39.18] Customer: See, they keep resing the check.
[05:39.24-05:46.30] Customer: Resing the check and I moved and now they put it into unclaimed property.
[05:47.39-05:50.98] Customer: So I know. So I'm getting.
[05:51.39-05:52.65] Customer: He's getting it back.
[05:52.72-05:55.21] Customer: He's pulling it back out of uncleaimed property.
[05:56.07-05:59.43] Agent: Okay, so here we go ahead.
[05:59.45-06:07.57] Customer: I'm sorry. Oh, I told him, I said, you know, I'm go going toa get ticketed because it's really bad and I'm going on vacation Sunday.
[06:08.51-06:13.51] Customer: And so I've got, I've got to get it fixed because I would get it.
[06:13.60-06:21.56] Agent: So the only thing we need to know is whether or not you're paying for it or if we have to bill [ORGANIZATION].
[06:21.74-06:35.35] Agent: If we have to bill [ORGANIZATION], then we would need a reference number from the third party [OCCUPATION], which is the phone number on the back of your insurance card.
[06:37.08-06:47.49] Agent: But I would imagine being with everything else that's gone on with it' you'll probably have to talk directly to your [OCCUPATION] [OCCUPATION] and find out from him.
[06:47.64-06:49.20] Customer: Do you have to pay for this?
[06:49.26-06:51.18] Customer: Is this part of your deductible,
[06:52.60-06:53.63] Agent: how you work in this?
[06:53.65-07:09.35] Agent: And if he says they're going to pay for it, then he should give you a claim number which you would tell when you call that [PHONE_NUMBER] number on the back of your insurance card, you give them that claim number.
[07:09.42-07:17.60] Agent: Because the only way we get paid is if we have a referral reference number from the third party [OCCUPATION].
[07:19.06-07:21.39] Agent: Okay, so call [ORGANIZATION],
[07:24.45-07:34.25] Agent: call your [OCCUPATION] [OCCUPATION] and find out do you have to pay for this as part of your deductible or are they paying for it?
[07:34.44-07:42.25] Agent: If he says they're paying for it, then get a, I mean a claim number from him.
[07:43.43-07:48.32] Agent: Which he should, when he creates the claim, it should state that.
[07:48.51-07:57.69] Agent: So when you call the third party [OCCUPATION], they should be able to see that and send us the reference to do the job,
[07:58.94-08:01.60] Agent: kind of. Okay, so if Third party sen.
[08:01.71-08:10.70] Agent: Reference. Yeah, yeah. So on the back of your insurance card there's a claim number that actually will take you to the third party [OCCUPATION],
[08:12.32-08:17.06] Agent: but they're only going to, they're only going to authorize what's in their system.
[08:17.56-08:24.43] Agent: So he needs to put something in the system, in [ORGANIZATION] system first if they're going to pay for it.
[08:25.08-08:29.46] Agent: Okay. All right, I will give them a call.
[08:29.90-08:38.21] Agent: That kind of makes it a little bit sticky, but I do stock it and I mean, we, we, we could actually do it, you know, tomorrow.
[08:38.78-08:43.84] Agent: Oh, awesome. Yeah, so it only takes about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] to do.
[08:43.91-08:45.38] Agent: So here's what I'm gonna do.
[08:45.40-08:49.12] Agent: I'm go going toa save this in here under your name and phone number.
[08:50.18-08:58.84] Agent: So when you call back, just let us whether'either be me or [PERSON_NAME], just let us know we gave you a quote and we can just bring it up.
[08:58.87-09:04.21] Agent: That way we don't have to ask the VIN number and stuff again and then you can tell us what's happening with it.
[09:05.11-09:06.68] Agent: Okay. And what's your name?
[09:06.99-09:12.49] Agent: My name'kevin all right, and just call this number with the information.
[09:13.11-09:16.45] Agent: Yeah, just give us a call back and we'll get you, get you going.
[09:16.58-09:19.12] Agent: We just need to know, you know, how we need to bill it.
[09:19.15-09:21.65] Agent: That'that's the key. Okay.
[09:21.70-09:22.55] Agent: Oh, I get that.
[09:22.61-09:25.72] Agent: Yeah. Awesome. All right.
[09:26.13-09:29.07] Agent: All right, well, [PERSON_NAME], thank you so much for your help.
[09:29.18-09:32.20] Agent: And my next call is going to be [ORGANIZATION].
[09:33.17-09:35.24] Agent: Okay, cool. Just let us know.
[09:35.58-09:37.22] Agent: All right. Thank you so much.
[09:37.29-09:39.63] Agent: Thanks, [PERSON_NAME]. You're welcome.
[09:39.74-09:39.97] Agent: Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for a quote or to schedule an appointment for [OCCUPATION], please. Please wait while I try that extension. Second installation system follows strict manufacturer'requirements for precise and accurate windshield installation. When your windshield is more secure, so are you. It all adds up to [ORGANIZATION]. What's missing on a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] uniform? Anything that can scratch your car.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for a quote or to schedule an appointment for [OCCUPATION], please. Please wait while I try that extension. Second installation system follows strict manufacturer'requirements for precise and accurate windshield installation. When your windshield is more secure, so are you. It all adds up to [ORGANIZATION]. What's missing on a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] uniform? Anything that can scratch your car. They't buckle over padded with leather and instead of button there's Bellcro. A paint friendly uniform is just one of the innovations we've brought to the industry. Sorry to keep you hold may help you well. Good morning, this is [PERSON_NAME] [PERSON_NAME] and my windshield needs to replace it was on a claim with [ORGANIZATION]. It got damaged by the hail that we had like going on [DURATION] [DURATION] ago. [DURATION] [DURATION] ago and I've never gotten it replaced because they made the checkout to me and o one of these car dealerships off [LOCATION]. But I talk to. I talked to [ORGANIZATION] and they said that you know, they will pay for the full cost of the windshield replacement. Okay, well, [PERSON_NAME], let's. Let's start from the beginning here. We'll kind of go to walk through this a little bit. Okay? Okay. Thank you. Phone number for you. My gosh, what's my phone number? Very often I don't. I'm not laughing at you, I'm laughing with you because it happens to me all the time. Age is no favors. Yeah, well, I'm 100% with you. I was looking for my phone the other day actually walked back in the house to find it and use the flashlight on my phone to put the key in the doorknob. What you were you drinking? No. It was early in the morning. I was on my way to work and I got out to my car and I'LIKE I forgot my phone. Walked back up to the house, turned on the flashlight, put the key in the door off. It was a bad morning. What? Anyway, [PERSON_NAME], what's the year makeup modtel of your vehicle? I have a 2016buick encore alghty. Does that vehicle have lane departure warning system on it that tells you when you're getting out of your lane? It does not. Okay, does it have a rain sensor that automatically turns on your wiper blades for you? No. Okay, we're getting closer here. No rain sensor, no lane departure would [DATE_INTERVAL]. Let me look at his inventory here. Should be an interchange. Let mean look ye [DATE_INTERVAL]. Okay. All right. We do stock that windshield. Awesome. [PERSON_NAME], how much is your deductible or did they say you've already paid it for the hail damage? No, it'I have a [MONEY_AMOUNT] [MONEY_AMOUNT] deductible. Does that still apply to windshields? Well, yeah, itlies, but that's my question is, did you. Was the broken windshield part of the original claim? Yes. Okay, so. And have you already had the car fixed or. No? No. Okay, so you have a [MONEY_AMOUNT] [MONEY_AMOUNT] deductible per claim. So they. I would imagine that when that's the sticky part because they wrote the checkout to you and the body shop. Yeah. My guess would be that they already pulled that $[MONEY_AMOUNT] deductible out, but I don't know that for a fact. Do you have a [OCCUPATION] [OCCUPATION] that you're working with with [ORGANIZATION]? I do. I talked to him, I think it's Friday and he said, just have him call us. See, they keep resing the check. Resing the check and I moved and now they put it into unclaimed property. So I know. So I'm getting. He's getting it back. He's pulling it back out of uncleaimed property. Okay, so here we go ahead. I'm sorry. Oh, I told him, I said, you know, I'm go going toa get ticketed because it's really bad and I'm going on vacation Sunday. And so I've got, I've got to get it fixed because I would get it. So the only thing we need to know is whether or not you're paying for it or if we have to bill [ORGANIZATION]. If we have to bill [ORGANIZATION], then we would need a reference number from the third party [OCCUPATION], which is the phone number on the back of your insurance card. But I would imagine being with everything else that's gone on with it' you'll probably have to talk directly to your [OCCUPATION] [OCCUPATION] and find out from him. Do you have to pay for this? Is this part of your deductible, how you work in this? And if he says they're going to pay for it, then he should give you a claim number which you would tell when you call that [PHONE_NUMBER] number on the back of your insurance card, you give them that claim number. Because the only way we get paid is if we have a referral reference number from the third party [OCCUPATION]. Okay, so call [ORGANIZATION], call your [OCCUPATION] [OCCUPATION] and find out do you have to pay for this as part of your deductible or are they paying for it? If he says they're paying for it, then get a, I mean a claim number from him. Which he should, when he creates the claim, it should state that. So when you call the third party [OCCUPATION], they should be able to see that and send us the reference to do the job, kind of. Okay, so if Third party sen. Reference. Yeah, yeah. So on the back of your insurance card there's a claim number that actually will take you to the third party [OCCUPATION], but they're only going to, they're only going to authorize what's in their system. So he needs to put something in the system, in [ORGANIZATION] system first if they're going to pay for it. Okay. All right, I will give them a call. That kind of makes it a little bit sticky, but I do stock it and I mean, we, we, we could actually do it, you know, tomorrow. Oh, awesome. Yeah, so it only takes about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] to do. So here's what I'm gonna do. I'm go going toa save this in here under your name and phone number. So when you call back, just let us whether'either be me or [PERSON_NAME], just let us know we gave you a quote and we can just bring it up. That way we don't have to ask the VIN number and stuff again and then you can tell us what's happening with it. Okay. And what's your name? My name'kevin all right, and just call this number with the information. Yeah, just give us a call back and we'll get you, get you going. We just need to know, you know, how we need to bill it. That'that's the key. Okay. Oh, I get that. Yeah. Awesome. All right. All right, well, [PERSON_NAME], thank you so much for your help. And my next call is going to be [ORGANIZATION]. Okay, cool. Just let us know. All right. Thank you so much. Thanks, [PERSON_NAME]. You're welcome. Bye."
46,1314,731f3ffb72174a44bb2c512d21861c29,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/731f3ffb72174a44bb2c512d21861c29_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9343951,0.9343950727272727,261.0,550,550,2.10727969348659,33,7,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.109,49,9,8,32,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.54-00:02.58] IVR/System: At [ORGANIZATION] [ORGANIZATION], we fix your pains.
[00:02.73-00:09.44] IVR/System: For new service, press [PHONE_NUMBER] for existing auto glass orders press [PHONE_NUMBER] or existing residential
[00:12.10-00:16.27] IVR/System: for Autolass S for service on your home.
[00:17.57-00:20.07] IVR/System: For commercial accounts and [OCCUPATION] service.
[00:22.66-00:23.96] IVR/System: Thank you for your patience.
[00:24.05-00:25.88] IVR/System: We are currently on the other line.
[00:26.27-00:32.33] IVR/System: Please hold and we will be with you momentarily at any time to leave a voicemail.
[00:34.42-00:37.06] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:37.20-00:43.60] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[00:43.98-00:49.27] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[00:49.41-00:52.71] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[00:52.90-00:58.88] IVR/System: We can also change the look of any room with a mirrorred wall or protect your wood furniture with custom made glass tops.
[00:59.06-01:03.10] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start.
[01:05.97-01:08.37] IVR/System: The choice is clear in windshield replacement.
[01:08.47-01:12.08] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[01:12.25-01:19.51] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the Carkers do.
[01:19.69-01:27.32] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[01:27.46-01:29.28] IVR/System: Don't put your safety at risk.
[01:29.39-01:31.67] IVR/System: Get the best guarantees in the business.
[01:31.81-01:34.45] IVR/System: Some exclusions apply. Ask for details
[01:38.08-01:42.24] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[01:42.42-01:46.74] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[01:46.93-01:51.98] IVR/System: 'measure the window or door opening and expedite the replacement glass order with priority service.
[01:52.33-02:01.03] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[02:01.61-02:11.31] IVR/System: [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[02:11.84-02:18.78] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[02:22.21-02:29.41] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION].
[02:29.51-02:38.81] IVR/System: Advantage Plan Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[02:38.97-02:48.09] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[02:48.24-02:52.69] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new home.
[02:53.03-02:56.12] IVR/System: Please continue to hold while we try to reach an [OCCUPATION].
[03:09.06-03:10.07] IVR/System: Can we fix your pains?
[03:10.13-03:14.13] Customer: This is [PERSON_NAME]. yes, hi, my name is [PERSON_NAME] [PERSON_NAME].
[03:14.29-03:20.03] Customer: I'CALLING I'd like to get an estimate on repairing some glass
[03:21.84-03:25.94] Customer: as well as an estimate on install window printing.
[03:27.88-03:30.54] Agent: Okay, what city you in?
[03:30.88-03:32.78] Customer: I'm in [LOCATION], [LOCATION].
[03:42.59-03:43.41] Agent: Okay.
[03:44.82-03:46.56] Agent: Have you ever worked with us before?
[03:47.43-03:48.16] Customer: No.
[03:49.38-03:52.00] Agent: Okay, well, we can definitely send someone out there.
[03:52.07-03:56.39] Agent: You do charge a $[MONEY_AMOUNT] service deposit fee'ensure that you stay on the schedule.
[03:56.41-03:58.02] Agent: It does go towards any work that we do.
[03:58.04-03:59.00] Agent: Is that okay?
[04:00.31-04:07.12] Customer: So you charge me $[MONEY_AMOUNT] [MONEY_AMOUNT] to come out and give me an estimate, and then you apply it to.
[04:07.25-04:09.00] Customer: You apply it to the job?
[04:09.99-04:10.97] Agent: Yes, sir.
[04:13.87-04:16.05] Customer: Yeah, let me think about that.
[04:16.55-04:17.50] Agent: Thank you. I'll give.","At [ORGANIZATION] [ORGANIZATION], we fix your pains. For new service, press [PHONE_NUMBER] for existing auto glass orders press [PHONE_NUMBER] or existing residential for Autolass S for service on your home. For commercial accounts and [OCCUPATION] service. Thank you for your patience. We are currently on the other line. Please hold and we will be with you momentarily at any time to leave a voicemail. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home a","At [ORGANIZATION] [ORGANIZATION], we fix your pains. For new service, press [PHONE_NUMBER] for existing auto glass orders press [PHONE_NUMBER] or existing residential for Autolass S for service on your home. For commercial accounts and [OCCUPATION] service. Thank you for your patience. We are currently on the other line. Please hold and we will be with you momentarily at any time to leave a voicemail. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrorred wall or protect your wood furniture with custom made glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start. The choice is clear in windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the Carkers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for details [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. 'measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new home. Please continue to hold while we try to reach an [OCCUPATION]. Can we fix your pains? This is [PERSON_NAME]. yes, hi, my name is [PERSON_NAME] [PERSON_NAME]. I'CALLING I'd like to get an estimate on repairing some glass as well as an estimate on install window printing. Okay, what city you in? I'm in [LOCATION], [LOCATION]. Okay. Have you ever worked with us before? No. Okay, well, we can definitely send someone out there. You do charge a $[MONEY_AMOUNT] service deposit fee'ensure that you stay on the schedule. It does go towards any work that we do. Is that okay? So you charge me $[MONEY_AMOUNT] [MONEY_AMOUNT] to come out and give me an estimate, and then you apply it to. You apply it to the job? Yes, sir. Yeah, let me think about that. Thank you. I'll give."
47,2636,c0e8ebbd4cac4e39a1d9b4c516dc715e,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/c0e8ebbd4cac4e39a1d9b4c516dc715e_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.92554665,0.9255466299862448,503.0,727,727,1.445328031809145,64,8,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.096,76,34,18,22,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.17-00:02.32] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.49-00:04.21] IVR/System: This call is being recorded.
[00:04.31-00:08.05] IVR/System: If you do not wish to be recorded, please disconnect at this time.
[00:08.18-00:13.46] IVR/System: Please hold for the next available [OCCUPATION] Class [OCCUPATION] a neighborly company.
[00:13.49-00:15.63] Agent: This is [PERSON_NAME]. How may I direct your call?
[00:15.78-00:19.75] Customer: Hi, I just wanted to see if I can get an estimate on a vehicle.
[00:20.66-00:23.47] Customer: Yeah, it'just going to go through an insurance claim.
[00:23.66-00:28.32] Agent: No. All right, and which location would you like to get a quote from?
[00:28.70-00:32.48] Agent: [LOCATION]. Okay, give me one moment please.
[00:40.41-00:42.95] IVR/System: Last [OCCUPATION] can do more than fix your pains.
[00:43.10-00:50.97] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:51.15-00:53.34] IVR/System: Most can be installed in a single day.
[00:53.45-00:56.69] IVR/System: Or update your entry doors with elegant decorative glass.
[00:56.75-01:03.44] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall.
[01:03.50-01:06.70] IVR/System: Or protect your furniture with custom glass tops.
[01:13.69-01:17.64] IVR/System: With [ORGANIZATION] [ORGANIZATION], you'll always know the price upfron before we start.
[01:17.81-01:21.68] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[01:21.78-01:25.88] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[01:25.98-01:30.89] IVR/System: We'll measure the window or door opening and expedite at the replacement glass order with priority service.
[01:30.99-01:38.58] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[01:40.08-01:49.19] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[01:49.32-01:56.36] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[02:02.75-02:08.92] IVR/System: There's never a good time for glass to break but you can plan in advance for savings and service with [ORGANIZATION].
[02:08.99-02:17.88] IVR/System: Advantage Plan. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[02:18.03-02:26.41] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[02:26.78-02:31.76] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[02:31.91-02:36.21] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[03:02.16-03:04.94] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] This is [PERSON_NAME].
[03:05.35-03:11.85] Customer: Hi, I wanted to see if I can get an estimate on a vehicle for windshieldutely.
[03:12.56-03:14.78] Agent: All right, hang on one moment.
[03:23.49-03:26.20] Agent: All right. What is your first and last name?
[03:26.38-03:29.19] Customer: It'be [PERSON_NAME] [PERSON_NAME].
[03:31.28-03:32.82] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[03:34.97-03:38.06] Customer: and [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:38.41-03:39.51] Agent: Correct ma'am.
[03:40.90-03:42.93] Agent: Pardon me? Correct ma'I'm.
[03:42.95-03:45.97] Agent: Sorry. Okay, no problem.
[03:46.13-03:48.07] Agent: And let me see here.
[03:49.41-03:52.28] Agent: What is a good phone number for you?
[04:12.59-04:14.17] Customer: Okay, that was [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER].
[04:14.22-04:15.12] Agent: I'M sorry,
[04:18.94-04:19.69] Customer: [PHONE_NUMBER]
[04:24.70-04:25.81] Agent: Correct, ma'am.
[04:27.14-04:27.88] Agent: Right.
[04:30.10-04:33.00] Unknown: For some reason, this just took me out of.
[04:34.74-04:37.52] Agent: Okay, What. I apologize for asking again.
[04:37.57-04:39.00] Agent: What was your name again?
[04:39.30-04:42.71] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME].
[04:44.01-04:46.81] Unknown: Okay. Some reason it kicked it out on me.
[04:46.83-04:48.68] Agent: Okay. And what's a good address for you?
[04:49.57-04:56.60] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION] [LOCATION].
[05:01.31-05:03.69] Agent: And can I get a good email for you?
[05:27.73-05:33.38] Agent: Okay. And is this something that you're going to be running through the insurance or not?
[05:33.57-05:35.62] Customer: No, it'd be out of pocket.
[05:36.49-05:38.75] Agent: Okay. And what year is the vehicle?
[05:39.29-05:40.31] Customer: [DATE_INTERVAL].
[05:42.00-05:43.06] Agent: And the make?
[05:44.56-05:45.38] Customer: [ORGANIZATION].
[05:47.94-05:50.40] Agent: And the model? Journey.
[05:58.90-06:03.12] Agent: Okay. Looks like there's only one
[06:05.58-06:07.37] Agent: on for that one.
[06:18.12-06:21.31] Agent: All right, bear with me one moment here.
[06:40.70-06:42.76] Agent: It does look like it's in stock.
[06:43.75-06:45.73] Agent: Bear with me one moment.
[07:24.96-07:30.15] Agent: Okay, [PERSON_NAME], it looks like that's going to be $[MONEY_AMOUNT].
[07:30.66-07:32.94] Agent: [MONEY_AMOUNT].
[07:34.82-07:37.20] Agent: Is that something that you want to get scheduled?
[07:39.11-07:42.20] Customer: I'm still looking around right now, but I will give you a call back.
[07:42.23-07:44.76] Customer: I'm just trying to see if I can find anything close by.
[07:45.23-07:49.52] Customer: I really don't want to go far for getting the wind to fix, so.
[07:50.38-07:51.64] Customer: But I will give you.
[07:53.62-07:56.09] Agent: Okay. All right. And something to keep in mind.
[07:56.14-08:13.63] Agent: We do warranty our windshield, so you would have a warranty on that if we did do it, for anything that may go wrong and that our [OCCUPATION] are definitely certified, so you would definitely get the best service coming through us.
[08:14.01-08:15.88] Agent: All right, then. Thank you so much.
[08:16.77-08:18.54] Agent: You're very welcome. Have a good day.
[08:18.68-08:19.29] Customer: You, too. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] Class [OCCUPATION] a neighborly company. This is [PERSON_NAME]. How may I direct your call? Hi, I just wanted to see if I can get an estimate on a vehicle. Yeah, it'just going to go through an insurance claim. No. All right, and which location would you like to get a quote from? [LOCATION]. Okay, give ","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] Class [OCCUPATION] a neighborly company. This is [PERSON_NAME]. How may I direct your call? Hi, I just wanted to see if I can get an estimate on a vehicle. Yeah, it'just going to go through an insurance claim. No. All right, and which location would you like to get a quote from? [LOCATION]. Okay, give me one moment please. Last [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION], you'll always know the price upfron before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite at the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break but you can plan in advance for savings and service with [ORGANIZATION]. Advantage Plan. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] This is [PERSON_NAME]. Hi, I wanted to see if I can get an estimate on a vehicle for windshieldutely. All right, hang on one moment. All right. What is your first and last name? It'be [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Correct ma'am. Pardon me? Correct ma'I'm. Sorry. Okay, no problem. And let me see here. What is a good phone number for you? Okay, that was [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER]. I'M sorry, [PHONE_NUMBER] Correct, ma'am. Right. For some reason, this just took me out of. Okay, What. I apologize for asking again. What was your name again? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME]. Okay. Some reason it kicked it out on me. Okay. And what's a good address for you? [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION] [LOCATION]. And can I get a good email for you? Okay. And is this something that you're going to be running through the insurance or not? No, it'd be out of pocket. Okay. And what year is the vehicle? [DATE_INTERVAL]. And the make? [ORGANIZATION]. And the model? Journey. Okay. Looks like there's only one on for that one. All right, bear with me one moment here. It does look like it's in stock. Bear with me one moment. Okay, [PERSON_NAME], it looks like that's going to be $[MONEY_AMOUNT]. [MONEY_AMOUNT]. Is that something that you want to get scheduled? I'm still looking around right now, but I will give you a call back. I'm just trying to see if I can find anything close by. I really don't want to go far for getting the wind to fix, so. But I will give you. Okay. All right. And something to keep in mind. We do warranty our windshield, so you would have a warranty on that if we did do it, for anything that may go wrong and that our [OCCUPATION] are definitely certified, so you would definitely get the best service coming through us. All right, then. Thank you so much. You're very welcome. Have a good day. You, too. Bye."
48,1725,9a81c42892cd44408f003301f25d1d8c,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/9a81c42892cd44408f003301f25d1d8c_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9155827,0.9155827313054499,638.0,1578,1578,2.4733542319749215,80,9,"[DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,89.091,139,48,81,10,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.05-00:05.36] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], where we really do fix your pains.
[00:05.74-00:07.17] IVR/System: This call may be recorded.
[00:07.25-00:09.23] IVR/System: Our prompts have recently changed.
[00:10.26-00:14.97] IVR/System: If you're checking on your order status and accounting, press [PHONE_NUMBER].
[00:15.05-00:23.66] IVR/System: If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER].
[00:23.72-00:27.55] IVR/System: For your autoglass and ADAS calibrations, press [PHONE_NUMBER].
[00:27.60-00:30.86] IVR/System: For shower enclosures and residential glass needs,
[00:36.56-00:41.15] IVR/System: this call is being recorded for quality assurance and training purposes.
[00:43.88-00:46.42] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:46.57-00:51.74] IVR/System: We can help beautify your home and bath with luxurious glass shower and tubbing.
[00:52.55-00:54.38] Agent: Your pains. My name is [PERSON_NAME].
[00:56.27-00:58.17] Customer: Hi, [PERSON_NAME]. My name is [PERSON_NAME].
[00:58.36-01:01.85] Customer: I just. Are you in the [LOCATION] office or is this like a,
[01:03.23-01:06.81] Customer: like answering service? No, this is the [LOCATION] office.
[01:07.36-01:11.47] Customer: Nice. So I just bought a home in [LOCATION] [LOCATION].
[01:11.59-01:12.78] Customer: It's got some.
[01:14.28-01:17.88] Customer: There's some issues with some [ORGANIZATION] [ORGANIZATION] exterior windows.
[01:17.94-01:20.22] Customer: I was wondering if I might be able to.
[01:20.52-01:22.81] Customer: To get a quote on some things.
[01:23.44-01:28.14] Agent: Of course. Yeah. Let me go ahead and get you in the system and get going from there.
[01:30.03-01:32.38] Agent: Is the phone number you're calling off with a good number to use?
[01:32.88-01:34.92] Agent: Yes, ma'am. All right.
[01:34.95-01:36.69] Agent: Have we done any work for you in the past?
[01:39.11-01:44.66] Customer: I mean, [DURATION] and [DURATION] ago I've done auto glass with you guys, but I would probably just say no.
[01:45.44-01:46.99] Customer: I have a [PERSON_NAME] [PERSON_NAME] that popped up.
[01:47.01-01:49.49] Agent: Is that correct? Well, sure, I guess.
[01:49.51-01:51.28] Agent: You have done work for me in the past.
[01:52.73-01:55.36] Agent: We've either done work or quoted you on something.
[01:56.09-01:58.10] Customer: Yeah, probably both. I think we.
[01:58.16-01:59.33] Customer: I forgot [DURATION] ago.
[01:59.42-02:05.19] Customer: I think you guys did some workfor us in home we had in [LOCATION] a long time ago.
[02:05.69-02:10.59] Agent: Got you. Okay, so what seems to be now going on fully with these windows here?
[02:11.85-02:13.79] Customer: Okay, so I've got a couple things.
[02:15.06-02:19.08] Customer: So there's. It's pretty much a single story with the loft.
[02:19.17-02:26.59] Customer: There's one loft window, so basically a [LOCATION] [LOCATION] window where that is dual pane but the seal broken.
[02:27.34-02:29.25] Customer: So we're going. We want to replace that.
[02:29.29-02:30.81] Customer: When that one's a medium.
[02:30.97-02:35.29] Customer: What is it? Probably I'd say four foot by a little bit.
[02:35.31-02:37.12] Customer: Like 30 inches or something.
[02:37.97-02:41.01] Customer: It's three panes. The center pane is a big pain.
[02:41.04-02:43.15] Customer: And then. Yeah, that's the only one that's spoken.
[02:43.17-02:44.69] Customer: But we probably want to replace the whole thing anyway.
[02:44.72-02:45.74] Customer: So there's that.
[02:47.12-02:49.50] Customer: There is a broken.
[02:50.24-02:53.97] Customer: There's broken glass on one [ORGANIZATION] [ORGANIZATION] sliding glass doors.
[02:58.19-03:02.94] Customer: There is a broken pane on one [ORGANIZATION] [ORGANIZATION] garage door windows.
[03:04.03-03:07.46] Customer: Like on the actual garage itself or just a window There in the garage.
[03:08.54-03:11.99] Customer: It is on the garage door, like the oper bo garage door.
[03:12.05-03:14.88] Customer: You know, the ye
[03:24.82-03:26.88] Customer: there is a broken.
[03:33.56-03:35.48] Customer: Yeah's a smaller shoot.
[03:35.50-03:36.63] Customer: I don't even remember what size.
[03:36.68-03:38.71] Customer: Probably like three by two or something.
[03:39.41-03:40.85] Customer: Window with a broken pane.
[03:40.91-03:41.92] Customer: But also on the.
[03:41.94-03:45.21] Customer: What on the entire one side [ORGANIZATION] [ORGANIZATION] house.
[03:45.35-03:47.03] Customer: I think we want to quote
[03:48.32-03:52.32] Customer: full replacement of all the exterior windows that aren't dual pane.
[03:52.44-03:56.10] Customer: So I think there's probably something like in the neighborhood of,
[03:58.94-04:00.78] Customer: I don't know, like [TIME] to 10.
[04:00.94-04:03.48] Customer: It might be less, it might be more like half a dozen.
[04:03.55-04:06.23] Customer: But I'd say yeah, six to ten windows.
[04:06.33-04:11.54] Customer: Just complete replacement [ORGANIZATION] [ORGANIZATION] frames and everything just to match.
[04:11.60-04:12.80] Customer: I think that they're old.
[04:12.95-04:16.73] Customer: So there's half [ORGANIZATION] [ORGANIZATION] windows are original to the home
[04:17.94-04:20.61] Customer: and then the other half and that's that.
[04:20.66-04:24.08] Customer: You know it. The home was built in [DATE_INTERVAL], so it's a black.
[04:24.38-04:25.17] Customer: What is it? Alum.
[04:25.22-04:29.87] Customer: I don't remember if it's aluminum or steel frames, you know, in a single pane and.
[04:30.73-04:34.82] Customer: But the other side [ORGANIZATION] [ORGANIZATION] home was all the glasses replaced with the.
[04:35.37-04:37.24] Customer: The vinyl in white.
[04:37.30-04:39.99] Customer: So I think we would probably want to just, you know, match everything.
[04:40.81-04:41.96] Agent: Oh yeah, of course.
[04:42.05-04:44.70] Agent: Make it uniform. Yeah.
[04:45.69-04:56.77] Customer: And then that's all work that we're probably going to be definitely moving forward with right now, especially the replacement [ORGANIZATION] [ORGANIZATION] broken glass, obviously.
[04:56.83-05:02.59] Customer: Right. But there is another thing that I would like to get quoted if possible.
[05:02.66-05:06.51] Customer: But I don't know if we'll probably move forward with this just because it's going to be really expensive.
[05:06.54-05:08.23] Customer: But I'm just kind of looking for a ballpark.
[05:08.26-05:13.88] Customer: So it doesn't need to be like every single measurement made or whatever, but just some kind of a ballpark on there is.
[05:14.05-05:24.75] Customer: There's an interior atrium in the home and so there's probably o he there's two sliding glass doors in it.
[05:25.08-05:29.94] Customer: And then let's see, 1, [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER], 5, 6.
[05:30.05-05:32.02] Customer: Probably somewhere between
[05:34.96-05:37.43] Customer: [TIME] and
[05:39.52-05:45.79] Customer: [TIME] and 20 large panins that I was interested in
[05:48.12-05:49.11] Customer: replacing
[05:50.90-05:54.81] Customer: with dual pain because it's all single panin gota.
[05:59.55-06:04.29] Agent: All right, and now you said that this one here is in [LOCATION] [LOCATION], is that correct?
[06:04.82-06:07.88] Customer: Correct. All right, what's that physical address?
[06:08.99-06:11.69] Customer: [LOCATION] [LOCATION] [LOCATION].
[06:19.87-06:23.12] Customer: [LOCATION] Ye
[06:31.31-06:35.42] Agent: all right, let me take a look at my schedule and see when I can get a [OCCUPATION] over there.
[06:35.44-06:36.55] Agent: I can take a look at everything.
[06:36.65-06:54.66] Agent: And also a good helpful tool for us is if prior to the [OCCUPATION] coming out there if any window that you want us to look at, just to get a pricing on, quote on, or any [ORGANIZATION] [ORGANIZATION] above, if you can put like a blue piece of tape or just any form of tape on there so that the [OCCUPATION] can immediately be like, okay, this one, this one, this one.
[06:54.80-06:57.64] Agent: And kind of get a grasp there what he's going to be looking at.
[06:58.38-06:59.25] Agent: Okay.
[07:00.62-07:14.13] Agent: And also just for the looking at the interior stuff too, if you can, you can leave in my phone number or I can coordinate a place with you that I could leave a key so that he could go and look at that atrium stuff too.
[07:14.22-07:15.85] Agent: Like I said, it's inside the home.
[07:16.38-07:19.96] Agent: Got you. Okay. Yeah, let me take a look at the schedule here.
[07:20.55-07:21.40] Agent: All right.
[07:30.58-07:36.93] Agent: All right. Would you be available on Thursday this [DURATION] in the morning time from there between [TIME] and [TIME], I can send the [OCCUPATION] out.
[07:38.46-07:41.70] Customer: So I won't be available at all.
[07:41.75-07:52.54] Customer: But again, I can leave a key so that they could come in and as long as they have the specific stuff that we're quoting and I, and I can be available by phone, I will.
[07:52.68-07:55.65] Customer: Yeah, no, I was going to say Friday, but I'm going to be working this Friday too.
[07:55.70-08:02.96] Customer: So, yeah, really for the foreseeable future I won't be able to be there during business hours probably.
[08:03.03-08:06.61] Customer: So. Okay. Yeah, as long as he has access to get in there.
[08:06.63-08:13.94] Agent: And like I said, all [ORGANIZATION] [ORGANIZATION] windows are marked with that blue tape so he knows every window there that you would want measured and that way we don't have to make multiple trips out there.
[08:14.37-08:15.23] Agent: Okay.
[08:17.81-08:26.21] Agent: All right. Our typical rule of thumb here for our mobile service is that our [OCCUPATION] will give you a [DURATION] [DURATION] heads up phone call just to let you know when they're on their way.
[08:26.35-08:28.53] Agent: Is that going to work for you even though you won't be there?
[08:28.55-08:31.92] Customer: Would you feel like that phone call, it might be nice.
[08:31.95-08:42.84] Customer: And then I can talk with them and let him know kind of what we're looking at so that he doesn't, you know, I mean to throw the, you know, just have it all be one blanket and then, you know, make it easier.
[08:42.90-08:46.24] Customer: Just kind of maybe just, you know, put that atrium stuff.
[08:46.30-08:48.95] Customer: But yeah, I can do that just to be able to better explain him.
[08:48.97-08:51.07] Agent: That'd be perfect. Okay.
[08:51.17-08:54.22] Agent: And then we do communicate our quotes very vastly through email.
[08:54.27-08:56.50] Agent: Did you have a good email here I could put on file?
[08:57.41-08:59.03] Agent: Yeah. So it'd be
[09:10.01-09:10.75] Customer: [EMAIL_ADDRESS].
[09:12.53-09:15.48] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS].
[09:18.98-09:20.39] Agent: So then after the.
[09:31.75-09:32.61] Agent: Perfect.
[09:35.42-09:43.85] Agent: All right, so on Thursday there I am looking to send my [OCCUPATION] [PERSON_NAME] and is the phone number that you're calling off of a good number for him to go ahead and call.
[09:44.42-09:46.88] Agent: Yes, ma'am. All right,
[09:49.40-09:51.16] Agent: perfect. So I have you all set up there.
[09:51.21-09:53.71] Agent: Did you have any more questions while I still have you on the line?
[09:54.80-10:01.78] Customer: No, just did you take a pretty good notes for [PERSON_NAME] in case he can't get a hold of me, in case I happen to be in bad service on Thursday?
[10:01.85-10:05.02] Customer: I guess I can leave him a note, too, with exactly what I'm looking at.
[10:05.37-10:08.94] Agent: Yeah. Oh, absolutely. Everything that you said there, I was getting typed into the notes.
[10:09.05-10:12.25] Agent: While my [OCCUPATION] is there, he's also going to be taking some pictures.
[10:12.39-10:17.06] Agent: So upon us building a quote there, we ll be able to send the quote there with the corresponding picture.
[10:17.09-10:19.23] Agent: Just so we're all on the same page there as well.
[10:20.04-10:22.36] Agent: Perfect. All right, thank you very much.
[10:22.38-10:23.71] Agent: I really appreciate it.
[10:24.04-10:25.01] Agent: Of course. You're welcome.
[10:25.07-10:27.20] Agent: You have a good rest of your day, all right?
[10:27.22-10:27.78] Agent: You do the same.
[10:27.81-10:29.02] Agent: Don't work too hard, huh?
[10:31.04-10:34.59] Agent: All right, if you have any questions between now and then, just let us know.
[10:35.00-10:36.40] Agent: Okay, thanks. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER]. For your autoglass and ADAS calibrations, press [PHONE_NUM","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER]. For your autoglass and ADAS calibrations, press [PHONE_NUMBER]. For shower enclosures and residential glass needs, this call is being recorded for quality assurance and training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tubbing. Your pains. My name is [PERSON_NAME]. Hi, [PERSON_NAME]. My name is [PERSON_NAME]. I just. Are you in the [LOCATION] office or is this like a, like answering service? No, this is the [LOCATION] office. Nice. So I just bought a home in [LOCATION] [LOCATION]. It's got some. There's some issues with some [ORGANIZATION] [ORGANIZATION] exterior windows. I was wondering if I might be able to. To get a quote on some things. Of course. Yeah. Let me go ahead and get you in the system and get going from there. Is the phone number you're calling off with a good number to use? Yes, ma'am. All right. Have we done any work for you in the past? I mean, [DURATION] and [DURATION] ago I've done auto glass with you guys, but I would probably just say no. I have a [PERSON_NAME] [PERSON_NAME] that popped up. Is that correct? Well, sure, I guess. You have done work for me in the past. We've either done work or quoted you on something. Yeah, probably both. I think we. I forgot [DURATION] ago. I think you guys did some workfor us in home we had in [LOCATION] a long time ago. Got you. Okay, so what seems to be now going on fully with these windows here? Okay, so I've got a couple things. So there's. It's pretty much a single story with the loft. There's one loft window, so basically a [LOCATION] [LOCATION] window where that is dual pane but the seal broken. So we're going. We want to replace that. When that one's a medium. What is it? Probably I'd say four foot by a little bit. Like 30 inches or something. It's three panes. The center pane is a big pain. And then. Yeah, that's the only one that's spoken. But we probably want to replace the whole thing anyway. So there's that. There is a broken. There's broken glass on one [ORGANIZATION] [ORGANIZATION] sliding glass doors. There is a broken pane on one [ORGANIZATION] [ORGANIZATION] garage door windows. Like on the actual garage itself or just a window There in the garage. It is on the garage door, like the oper bo garage door. You know, the ye there is a broken. Yeah's a smaller shoot. I don't even remember what size. Probably like three by two or something. Window with a broken pane. But also on the. What on the entire one side [ORGANIZATION] [ORGANIZATION] house. I think we want to quote full replacement of all the exterior windows that aren't dual pane. So I think there's probably something like in the neighborhood of, I don't know, like [TIME] to 10. It might be less, it might be more like half a dozen. But I'd say yeah, six to ten windows. Just complete replacement [ORGANIZATION] [ORGANIZATION] frames and everything just to match. I think that they're old. So there's half [ORGANIZATION] [ORGANIZATION] windows are original to the home and then the other half and that's that. You know it. The home was built in [DATE_INTERVAL], so it's a black. What is it? Alum. I don't remember if it's aluminum or steel frames, you know, in a single pane and. But the other side [ORGANIZATION] [ORGANIZATION] home was all the glasses replaced with the. The vinyl in white. So I think we would probably want to just, you know, match everything. Oh yeah, of course. Make it uniform. Yeah. And then that's all work that we're probably going to be definitely moving forward with right now, especially the replacement [ORGANIZATION] [ORGANIZATION] broken glass, obviously. Right. But there is another thing that I would like to get quoted if possible. But I don't know if we'll probably move forward with this just because it's going to be really expensive. But I'm just kind of looking for a ballpark. So it doesn't need to be like every single measurement made or whatever, but just some kind of a ballpark on there is. There's an interior atrium in the home and so there's probably o he there's two sliding glass doors in it. And then let's see, 1, [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER], 5, 6. Probably somewhere between [TIME] and [TIME] and 20 large panins that I was interested in replacing with dual pain because it's all single panin gota. All right, and now you said that this one here is in [LOCATION] [LOCATION], is that correct? Correct. All right, what's that physical address? [LOCATION] [LOCATION] [LOCATION]. [LOCATION] Ye all right, let me take a look at my schedule and see when I can get a [OCCUPATION] over there. I can take a look at everything. And also a good helpful tool for us is if prior to the [OCCUPATION] coming out there if any window that you want us to look at, just to get a pricing on, quote on, or any [ORGANIZATION] [ORGANIZATION] above, if you can put like a blue piece of tape or just any form of tape on there so that the [OCCUPATION] can immediately be like, okay, this one, this one, this one. And kind of get a grasp there what he's going to be looking at. Okay. And also just for the looking at the interior stuff too, if you can, you can leave in my phone number or I can coordinate a place with you that I could leave a key so that he could go and look at that atrium stuff too. Like I said, it's inside the home. Got you. Okay. Yeah, let me take a look at the schedule here. All right. All right. Would you be available on Thursday this [DURATION] in the morning time from there between [TIME] and [TIME], I can send the [OCCUPATION] out. So I won't be available at all. But again, I can leave a key so that they could come in and as long as they have the specific stuff that we're quoting and I, and I can be available by phone, I will. Yeah, no, I was going to say Friday, but I'm going to be working this Friday too. So, yeah, really for the foreseeable future I won't be able to be there during business hours probably. So. Okay. Yeah, as long as he has access to get in there. And like I said, all [ORGANIZATION] [ORGANIZATION] windows are marked with that blue tape so he knows every window there that you would want measured and that way we don't have to make multiple trips out there. Okay. All right. Our typical rule of thumb here for our mobile service is that our [OCCUPATION] will give you a [DURATION] [DURATION] heads up phone call just to let you know when they're on their way. Is that going to work for you even though you won't be there? Would you feel like that phone call, it might be nice. And then I can talk with them and let him know kind of what we're looking at so that he doesn't, you know, I mean to throw the, you know, just have it all be one blanket and then, you know, make it easier. Just kind of maybe just, you know, put that atrium stuff. But yeah, I can do that just to be able to better explain him. That'd be perfect. Okay. And then we do communicate our quotes very vastly through email. Did you have a good email here I could put on file? Yeah. So it'd be [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. So then after the. Perfect. All right, so on Thursday there I am looking to send my [OCCUPATION] [PERSON_NAME] and is the phone number that you're calling off of a good number for him to go ahead and call. Yes, ma'am. All right, perfect. So I have you all set up there. Did you have any more questions while I still have you on the line? No, just did you take a pretty good notes for [PERSON_NAME] in case he can't get a hold of me, in case I happen to be in bad service on Thursday? I guess I can leave him a note, too, with exactly what I'm looking at. Yeah. Oh, absolutely. Everything that you said there, I was getting typed into the notes. While my [OCCUPATION] is there, he's also going to be taking some pictures. So upon us building a quote there, we ll be able to send the quote there with the corresponding picture. Just so we're all on the same page there as well. Perfect. All right, thank you very much. I really appreciate it. Of course. You're welcome. You have a good rest of your day, all right? You do the same. Don't work too hard, huh? All right, if you have any questions between now and then, just let us know. Okay, thanks. Bye."
49,171,130b101492764556be10f64efc35f7e0,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/130b101492764556be10f64efc35f7e0_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91531426,0.9153142522694696,2035.0,4186,4186,2.057002457002457,179,9,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [STATISTICS]",44,False,89.072,392,137,183,72,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.94-00:05.24] IVR/System: This call may be monitored or recorded for quality assurance or training purposes.
[00:06.17-00:08.71] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:08.86-00:13.04] IVR/System: We can help beautify your home and bath with luxurious glass.
[00:14.13-00:17.11] Agent: [OCCUPATION] [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking.
[00:18.30-00:22.05] Customer: Yes, I'm calling to find out if you.
[00:22.11-00:26.11] Customer: If my table, not my table, my son's table,
[00:27.61-00:32.71] Customer: it broke in a corner and it'and I measured the corner.
[00:32.88-00:33.83] Customer: It's like
[00:35.16-00:37.66] Customer: 3ft length and
[00:40.16-00:41.55] Customer: or man, I'm sorry.
[00:42.52-00:46.27] Customer: It's 12ft length and 3ft width.
[00:47.73-00:50.70] Customer: Okay. The measuring tape I have.
[00:50.77-00:52.41] Customer: The measuring tape I have is 9 an inches.
[00:52.47-00:55.22] Customer: It since it's in feet and centimeters.
[00:59.95-01:02.78] Customer: So we have 12ft by 3ft.
[01:02.89-01:04.97] Customer: 12ft. L. Yes.
[01:09.75-01:14.39] Customer: So are you able to take the glass, the piece that broke and I and I saved it.
[01:14.44-01:20.45] Customer: Are you able to fix it, put it back in, or you have to replace the whole table?
[01:20.84-01:22.61] Agent: We would have to replace the whole glass.
[01:22.69-01:27.22] Agent: We don't do any type of repairs on broken glass in itself.
[01:28.81-01:37.44] Customer: Okay. I mean, I have an email or you could even text this number that you called a couple of photos to determine.
[01:37.61-01:41.78] Customer: I'm not sure exactly what we're looking at, what kind of table, what type of glass,
[01:44.33-01:51.67] Agent: if you need us to take a better look at it, but nine times out of [STATISTICS], if a piece of glass is broken, you have to replace this.
[01:53.28-01:57.19] Customer: Okay, well, I have
[01:58.41-02:02.47] Customer: that glass measurement and it's.
[02:03.53-02:13.47] Customer: It's 3ft, 3ft and 43 inches length, 20ft and 30 inches width.
[02:13.84-02:16.38] Customer: And the thickness of it is a half an inch.
[02:19.49-02:21.03] Customer: Does it have to be a half inch?
[02:22.72-02:24.06] Customer: Do it have to be
[02:25.44-02:26.19] Customer: what
[02:28.21-02:29.75] Customer: my [OCCUPATION] might tell about
[02:31.72-02:33.72] Customer: typically tableop that okay.
[02:33.76-02:36.91] Agent: Typically for tabletops, our customers like to move forward with a quarter inch.
[02:36.96-02:39.43] Agent: That's pretty, I guess, standard, you could say.
[02:40.41-02:43.55] Agent: I'll need you to provide those measures to me once more if you wouldn't mind.
[02:43.62-02:47.51] Customer: With those to me, theyly get my.
[02:48.78-02:54.96] Agent: I don't know, it might have to be a half inch thick, but that's going to be, I'd say close to $[MONEY_AMOUNT], if not more.
[02:55.09-02:57.16] Customer: I'm just going to be totally off't.
[02:58.01-03:00.19] Customer: Well, it don't have to be that.
[03:00.53-03:02.94] Customer: It could be a quarter inch to make it.
[03:03.01-03:05.44] Customer: The price be less because that's what I want.
[03:05.64-03:07.74] Customer: But with the meas the w.
[03:08.31-03:09.69] Customer: The length and width.
[03:10.16-03:13.71] Customer: Could you give me an estimate price for that to particular glass?
[03:13.85-03:15.99] Customer: It's a. It's a square glass bo.
[03:16.05-03:18.56] Customer: It's a bottom glass table.
[03:18.66-03:22.04] Customer: The table has a glass up top and a glass at the bottom.
[03:22.06-03:23.81] Customer: And it's the bottom one that broke.
[03:26.28-03:27.13] Customer: Okay.
[03:35.38-03:39.97] Agent: I feel like for me to best quote you, I'd have to visually see exactly what.
[03:40.11-03:41.72] Customer: It's a square piece of glass.
[03:42.09-03:50.41] Customer: Are there any holes in it that legs the table might fit into or does it go into anything?
[03:50.53-03:52.19] Customer: Because all of these little
[03:53.94-03:56.44] Customer: particulars will affect the pring.
[03:57.28-03:59.50] Customer: Yeah, it's a square table.
[04:01.24-04:05.01] Customer: Not a complete square, but more like I guess it would be.
[04:05.59-04:06.65] Customer: To me it's a square.
[04:06.72-04:09.78] Customer: You may say it's a rectangle, but yeah, it fits in the.
[04:10.72-04:15.13] Customer: It has the size to the table when you just got to slide it in and it.
[04:15.63-04:17.26] Customer: And it goes into the.
[04:17.43-04:21.13] Customer: It holds it with the size of it, the side of the.
[04:21.71-04:23.35] Customer: And when the piece broke.
[04:23.53-04:27.69] Customer: And you're telling me it broke when the piece broke it was just like a large chunk that came off?
[04:29.04-04:32.07] Customer: Yeah, yeah, a large chunk that came off.
[04:32.12-04:33.17] Customer: But it was a small.
[04:33.20-04:34.54] Customer: It's not a big chunk.
[04:34.59-04:36.94] Customer: It was just like I say it was three.
[04:38.68-04:48.39] Customer: That just help helps me to determine what type of glasses because there is going to be definitely a huge difference in pricing from regular glass versus tempered.
[04:48.45-04:49.33] Customer: It's clear.
[04:50.64-04:51.98] Customer: Yes, it's clear glass.
[04:52.09-04:58.49] Customer: Buteah it's going to have to be clear glass because it has a tenant underneath the glass.
[04:58.55-05:00.50] Customer: This bottom glass, it has a tent.
[05:05.20-05:05.94] Customer: Ok.
[05:08.69-05:14.79] Customer: Okay. So I will get pricing for a half inch, a quarter inch and provide me those measures once more
[05:17.26-05:19.26] Customer: so I can remember what I said.
[05:19.38-05:20.81] Customer: I think it was
[05:23.58-05:28.93] Customer: 3ft by 43 inches length.
[05:29.50-05:31.12] Customer: So thirtyid
[05:32.99-05:33.73] Customer: by.
[05:35.26-05:39.64] Customer: Was that 12ft? So 36 by 144 or by
[05:41.73-05:42.85] Customer: 12 inches on a foot.
[05:42.93-05:44.75] Customer: So 12 by 12.
[05:44.84-05:53.28] Customer: Yeah. 144. So the piece of glass you believe is 36 by 1443ft.
[05:53.38-05:57.62] Customer: No, I said 3ft in 43 inches.
[06:06.31-06:10.74] Customer: 7ft. 3ft 40.
[06:12.51-06:14.57] Customer: Yeah, that almost 4ft,
[06:16.07-06:16.81] Customer: huh?
[06:18.04-06:23.86] Customer: Okay, so you're giving me 3ft and what are the inches?
[06:25.24-06:26.33] Customer: 43
[06:28.36-06:32.58] Customer: and 43 inches. So that 24, 36.
[06:32.71-06:37.71] Customer: That's almost 4ft right there with the 43 inches.
[06:37.81-06:42.81] Customer: So that's 7ft. So we believe that this is a.
[06:48.51-06:49.55] Customer: Let's just do it this way.
[06:49.57-06:54.57] Customer: 12, 24, 36, 36 inches plus 36 plus 43.
[06:56.12-07:00.43] Customer: So 79 inches by 144 inches.
[07:02.69-07:03.99] Customer: Does that sound right?
[07:06.29-07:09.70] Customer: I just know it's almost four feet, but it's not four feet.
[07:25.11-07:26.93] Customer: So 48 inches is almost.
[07:27.06-07:33.81] Customer: Is four feet. 48 inches is going to be four foot and you're telling me it's three feet
[07:35.31-07:39.52] Customer: and 43 inches. So yes.
[07:39.94-07:41.61] Customer: That's almost seven feet.
[07:44.55-07:45.69] Customer: Okay. And
[07:47.19-07:49.04] Customer: the width was 20ft.
[07:49.15-07:51.11] Customer: I'm not sorry. I'm sorry.
[07:51.17-07:53.56] Customer: The width was [PHONE_NUMBER] feet and 30 inches,
[07:58.43-07:59.93] Customer: not 12ft.
[08:01.75-08:03.48] Customer: Wait a minute, hold, hold on for one second.
[08:03.51-08:04.61] Customer: Let me look at the.
[08:05.75-08:06.64] Customer: Hold on.
[08:31.69-08:32.95] Customer: 20 by 30.
[08:37.57-08:39.24] Customer: Okay, so length times with.
[08:39.30-08:41.54] Customer: We're believing the length of how long
[08:43.75-08:46.86] Customer: the width or the length it'll be.
[08:46.88-08:49.85] Customer: Length times width is how we, we measure.
[08:51.78-08:55.12] Customer: So you want me to give you the measurements again for the length?
[08:56.54-08:58.52] Customer: Yes, the length times the width.
[08:58.55-09:01.37] Customer: Okay. Okay. Wait minute, hold on.
[09:02.11-09:03.19] Customer: Let me just do it again.
[09:03.25-09:04.04] Customer: Hold on.
[09:06.78-09:09.00] Customer: For pricing, I really don't think it'll
[09:10.33-09:12.39] Customer: how I provide these measures to them.
[09:12.44-09:19.14] Customer: I just need to know as close to what's needed as possible, if possible.
[09:29.64-09:34.99] Customer: And for this piece, I'm assuming that delivery and installation is needed as well.
[09:36.88-09:39.13] Customer: Oh, yes. Okay.
[09:41.63-09:44.01] Customer: I'm looking at. It says,
[09:46.08-09:50.17] Customer: it says 3ft and actually it says 40.
[09:51.03-09:57.53] Customer: It's a little bit more, I guess it's like 40, [MONEY_AMOUNT] and a half inches.
[10:02.05-10:04.01] Customer: Okay, that's the length.
[10:04.10-10:05.14] Agent: [MONEY_AMOUNT] and a half.
[10:05.28-10:10.12] Agent: That'okay. I'm still with.
[10:11.05-10:12.39] Agent: Okay, hold on.
[10:30.62-10:31.40] Agent: That's
[10:33.26-10:34.64] Agent: 2ft and
[10:36.14-10:37.25] Agent: 30 inches.
[10:42.11-10:44.52] Agent: Okay, so that will be 24.
[10:47.66-10:50.75] Agent: So that will be [MONEY_AMOUNT] point half by [MONEY_AMOUNT] is what I'm getting.
[10:50.85-10:52.00] Agent: Does that sound right?
[10:56.54-10:59.92] Agent: Yeah, I guessay. I'm not sure
[11:01.54-11:06.04] Agent: I will quote this, you know, by the information you were providing.
[11:08.54-11:12.12] Agent: 45.5 by [MONEY_AMOUNT]. We need one piece.
[11:12.59-11:15.57] Agent: I believe it's regular glass.
[11:15.87-11:17.16] Agent: Going to be clear.
[11:17.59-11:19.64] Agent: And would you like me to get pricing?
[11:20.65-11:21.93] Agent: [MONEY_AMOUNT] and a half by [MONEY_AMOUNT].
[11:21.95-11:23.07] Agent: We do a quarter inch.
[11:23.14-11:24.41] Agent: We could do a half inch as well.
[11:24.43-11:27.11] Agent: That's going to be a pretty thick piece of glass.
[11:27.22-11:29.43] Agent: If it's a half inch, it'st.
[11:29.86-11:33.43] Agent: No, I went with the quarter inch when you told me about the quarter inch.
[11:33.93-11:35.80] Agent: Okay. I mean, it's totally up to you.
[11:35.89-11:40.32] Agent: Like I said, nine times out of ten, our customers do prefer quarter inch.
[11:40.70-11:46.39] Agent: Originally, when you provided me the 12 foot by 3 foot, I'm like, wow, that's a really big piece of gloass.
[11:47.13-11:49.91] Agent: That's going to probably have to be a half inch.
[11:50.29-11:53.03] Agent: I don't think the [OCCUPATION] would be able to fabricate a quarter inch.
[11:53.10-11:57.30] Agent: But with these measures, I'm getting the 45.5 by [MONEY_AMOUNT].
[11:57.48-11:59.27] Agent: We should be able to pull off a quarter.
[12:03.89-12:08.67] Agent: Are the edges to this piece of glass, will it be exposed?
[12:11.46-12:12.82] Agent: No, it won't be exposed.
[12:12.93-12:18.54] Agent: It goes inside. It goes into the, the table that has how the table is made.
[12:18.63-12:21.62] Agent: It goes in. Okay.
[12:21.91-12:24.63] Agent: It's not. It's not just a piece of glass that's hanging out.
[12:24.67-12:28.92] Agent: It goes and it has sides all around the L and width.
[12:29.06-12:32.01] Agent: It has S so it would be sliding into that.
[12:32.51-12:35.53] Agent: Okay. Just wanted to make sure that the edges won't be exposed.
[12:36.32-12:38.70] Agent: Needing to determine if it needs theish or not.
[12:39.00-12:42.30] Agent: Okay. Do you have a moment to be placed on a brief hold?
[12:42.35-12:47.95] Agent: I can switch over and call my [OCCUPATION] to get pricing and provide you the cost replacing this piece.
[12:48.57-12:50.32] Customer: Ok. Yes. Thank you.
[12:50.50-12:52.18] Agent: Not a problem. Thank you for holding.
[12:52.52-12:55.06] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[12:55.21-13:03.10] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[13:03.29-13:08.84] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[13:08.90-13:18.84] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[13:25.82-13:33.79] IVR/System: With [OCCUPATION] [OCCUPATION] you'll always know the price upfn before we start [ORGANIZATION] understands your business can't close if a window breaks.
[13:33.90-13:37.97] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[13:38.06-13:43.00] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority Service.
[13:43.10-13:50.70] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[13:52.20-14:01.34] IVR/System: [OCCUPATION] [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even [PHONE_NUMBER] way mirrors.
[14:01.47-14:08.51] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business classass needs.
[14:14.93-14:22.20] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plan.
[14:22.58-14:29.92] IVR/System: Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergency.
[14:30.09-14:38.60] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[14:38.93-14:43.93] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[14:44.10-14:48.39] IVR/System: Ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[15:01.09-15:07.11] IVR/System: We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[15:07.97-15:09.32] Agent: Hi, thank you so much for holding.
[15:09.34-15:10.11] Customer: Are you there?
[15:11.85-15:13.14] Customer: Yeah, I'm still here.
[15:13.57-15:19.35] Agent: Okay, I am going to have to place you on another brief hold while I place this information in my system and provide you pricing.
[15:19.80-15:25.71] Agent: In the meantime, do you mind providing me your zip code where we'd be coming out to deliver this
[15:27.20-15:33.25] Customer: [LOCATION] okay, hold for me for just a moment while I get that pricing for you.
[15:34.20-15:38.75] Agent: Okay, thank you. [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[15:38.91-15:46.77] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[15:46.96-15:52.60] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[15:52.67-16:02.53] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[16:09.55-16:17.55] IVR/System: With [ORGANIZATION], you'll always know the price upron before we start [ORGANIZATION] understands your business can't close if a window breaks.
[16:17.65-16:21.70] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[16:21.79-16:26.75] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[16:26.85-16:34.46] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[16:35.96-16:45.05] IVR/System: [OCCUPATION] [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistance, reflective, energy efficient or even [PHONE_NUMBER] way mirrors.
[16:45.17-16:52.24] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business glass needs.
[16:58.62-17:13.67] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plans Advantage Plan members save 15% on all future repairs for the home andive priority service response and emergencies.
[17:13.80-17:22.26] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[17:22.64-17:27.62] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[17:27.77-17:32.06] IVR/System: Ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[17:44.74-17:50.76] IVR/System: We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[17:50.91-17:56.23] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION].
[17:56.41-18:04.11] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and ourives customers.
[18:04.29-18:11.12] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service.
[18:11.31-18:15.07] IVR/System: During this time, we have evolved to provide a more reduced contact experience.
[18:15.11-18:23.64] IVR/System: When interacting with us, we will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[18:23.71-18:28.40] IVR/System: We can create your invoice for service electronically and accept payment via the phone.
[18:29.06-18:36.71] IVR/System: Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [OCCUPATION] is here to serve you.
[18:40.41-18:46.30] IVR/System: The choice is clear for windshield replacement [OCCUPATION] [OCCUPATION] believes your safety is more important than price.
[18:46.41-18:51.71] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives.
[18:51.78-18:54.10] IVR/System: Carma makers do only glass.
[18:54.13-18:59.89] IVR/System: [OCCUPATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[19:00.67-19:02.25] IVR/System: Don't put your safety at risk.
[19:02.32-19:04.12] IVR/System: Get the best guarantee in the business.
[19:04.23-19:06.82] IVR/System: Some exclusions apply. Ask for details.
[19:13.60-19:17.43] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[19:17.47-19:20.43] Agent: The windshieldy. Thank you so much for holding.
[19:20.45-19:23.32] Customer: Are you there? Yes, I am.
[19:23.73-19:27.08] Customer: Okay, so this is going to be pricing before.
[19:27.38-19:31.53] Customer: Before tax. Because I have not entered your contact information here into my system.
[19:31.55-19:34.58] Customer: I haven't created like a job for this just yet.
[19:34.73-19:37.16] Agent: But roughly you are looking at [MONEY_AMOUNT].
[19:37.34-19:39.52] Agent: [MONEY_AMOUNT]. That is before tax.
[19:42.21-19:44.86] Agent: That would be for the [MONEY_AMOUNT].
[19:44.98-19:46.23] Customer: [MONEY_AMOUNT]. What?
[19:49.23-19:52.13] Agent: What I mean go ahead.
[19:53.15-19:55.82] Agent: It'll be $[MONEY_AMOUNT] before tax.
[19:56.47-20:00.58] Agent: So after tax you might be looking at a little over [MONEY_AMOUNT].
[20:00.67-20:04.45] Customer: I'm thinking close to [MONEY_AMOUNT] after taxes.
[20:05.88-20:08.38] Customer: Okay. All right. Okay.
[20:08.43-20:09.13] Customer: And then
[20:13.69-20:14.63] Customer: you are.
[20:16.69-20:21.26] Agent: And that is me pricing this going based off of the measure you have provided.
[20:21.40-20:26.47] Agent: So I will tell you that all of our glasses custom made.
[20:26.66-20:33.14] Agent: If you decide to move forward with this, we would need to collect a 60% to go ahead and get that glass either on order or cut.
[20:33.32-20:35.36] Agent: And then the remaining 40 would be,
[20:36.58-20:38.95] Agent: we collect upon completion of the job.
[20:40.14-20:43.57] Agent: You'd be looking at about [STATISTICS] [DURATION] [DURATION] [DURATION] [DURATION] out for this piece.
[20:44.90-20:49.32] Customer: Okay. And it has a tent on the back of it.
[20:49.43-20:51.48] Customer: Now do you provide that?
[20:51.59-20:52.84] Customer: Put a tent on?
[20:52.95-20:54.57] Agent: We don't provide anything.
[20:55.07-20:59.53] Agent: No ma'am. We don't get any type of glass that's got.
[21:00.03-21:07.69] Customer: I mean we do, it's a low E glass, but that's like for residential properties for like home class.
[21:10.28-21:11.78] Customer: I don't think we have any
[21:13.23-21:17.86] Customer: like our tent that we get for glass or, or that we get that that's on the glass.
[21:17.91-21:19.04] Customer: It's not really on the glass.
[21:19.10-21:23.54] Customer: It's already in the glass, if that makes sense.
[21:24.19-21:28.06] Agent: When it's, when it's making oay, when it's fabricated at the [OCCUPATION].
[21:29.43-21:32.82] Agent: All right, so it is on the back of the glass.
[21:33.74-21:37.59] Customer: Now when you. Is this, how much does that cost you?
[21:37.62-21:38.63] Customer: Can you offer it?
[21:38.73-21:40.53] Agent: Is it offered to people who.
[21:43.03-21:45.75] Customer: I could get pricing for a low E piece of glass.
[21:45.85-21:50.17] Agent: Like, but for that, that'll probably be double.
[21:50.26-21:53.17] Customer: There's no like one sided tent that we provide.
[21:53.22-21:55.37] Agent: We don't do any type of tenintting service.
[21:56.66-22:01.94] Customer: Like I said I could get this Piece made in a low E, which is like a low efficient.
[22:02.04-22:03.58] Agent: It's again, residential glass.
[22:03.64-22:06.19] Customer: It tries to. That glass is
[22:07.86-22:14.15] Agent: really used to keep heat coming out, coming into a home or a building.
[22:15.65-22:19.43] Customer: If this is more just for the looks like an aesthetic look,
[22:21.38-22:31.21] Agent: I wouldn't personally recommend low EE for this job because it'look still pretty clear, but like with a light greenish tint.
[22:31.40-22:34.93] Customer: I don't think that's what you guys would be looking for, but I don't know.
[22:35.04-22:36.34] Agent: I haven't seen the job.
[22:37.91-22:42.48] Customer: Well, I'm trying to replace the glass is close.
[22:42.54-22:44.49] Agent: Exactly how the glass is.
[22:45.23-22:46.41] Customer: Would you be able to.
[22:48.36-22:50.32] Agent: Well, no, the table is already broken.
[22:50.34-22:51.67] Customer: I don't want to break it no more.
[22:51.76-22:59.15] Agent: So. So like I said, it's a small piece that broke off, but it's noticeable.
[22:59.65-23:03.19] Customer: And like I said, it's about that piece that broke off.
[23:03.22-23:08.78] Agent: It'about [PHONE_NUMBER] feet. I'm sorry, between [PHONE_NUMBER] feet and three feet.
[23:08.96-23:11.56] Customer: And it's in the corner and.
[23:12.54-23:18.77] Agent: But the table. But I know that glass table has a tent underneath because I had cleaned it before in the past.
[23:18.93-23:21.37] Customer: So I know, because you cannot see through the.
[23:21.54-23:23.55] Agent: When you look at the glass, you can't see the rug.
[23:23.69-23:25.48] Customer: You only see in the glass.
[23:25.79-23:27.02] Agent: You can't see the rug.
[23:27.12-23:30.92] Customer: Like you. That's not, it's not clear glass all underneath.
[23:32.46-23:35.59] Agent: Okay. I don'tnn. So it has a.
[23:35.66-23:36.48] Customer: I think it.
[23:39.27-23:41.72] Agent: We provide estimate on site.
[23:42.42-23:46.40] Customer: We provide free on site estimates if you'd like to just have one of our guys come out to take a look at it.
[23:46.43-23:47.90] Agent: Because I'm going to be totally honest with you.
[23:47.94-23:49.60] Customer: I'm. I, I need a visual.
[23:49.75-23:53.32] Agent: I'm not sure if we're going to be able to provide the type of glass that's needed for this.
[23:53.35-23:56.10] Customer: I mean, we can provide you a clear piece of glass.
[23:56.28-23:58.46] Agent: Explore our options with the low E.
[23:58.60-24:02.68] Customer: But as far as like a tent, we don't do any type of tent work.
[24:04.11-24:12.85] Agent: Actually. If we replace a glass in your home or on your home and you decide to apply a tint to it after the fact, it excludes our warranty.
[24:15.02-24:21.15] Customer: Okay, but you say you do have something that's tinted, but it's when they make it, right?
[24:22.30-24:25.32] Agent: Yeah, it's like when they fabricate the glass.
[24:26.02-24:27.31] Customer: I don't know how glass is made.
[24:27.34-24:28.48] Agent: I mean, I know it comes from sand.
[24:28.53-24:30.62] Customer: I know it runs through some type of machine or whatever.
[24:30.65-24:32.73] Agent: Anyway, I don't know where the tent comes from.
[24:32.79-24:34.92] Customer: It's all like mixed in together.
[24:35.05-24:40.93] Agent: So when the glass comes out, it's already got that tent like built into it.
[24:40.97-24:43.42] Customer: So it's not just a clear piece of glass.
[24:43.53-24:47.35] Agent: It's got that tint right like made into it.
[24:48.53-24:51.07] Customer: Okay, so how much, how much is that?
[24:53.61-24:54.77] Agent: Give me just a second.
[24:54.81-24:57.78] Customer: I could actually I'm hoping she still has this quote pulled up.
[24:57.89-25:00.12] Agent: Let me see if I can get pricing on that.
[25:00.22-25:01.87] Customer: Holdold for me for just a moment.
[25:02.81-25:15.81] Agent: Okay, thank you. [OCCUPATION] [OCCUPATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[25:16.00-25:21.55] Customer: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[25:21.61-25:31.54] Agent: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[25:38.54-25:42.49] Customer: With [ORGANIZATION] you'll always know the price upfron before we start.
[25:42.65-25:46.53] Agent: [ORGANIZATION] understands your business can't close if a window breaks.
[25:46.63-25:50.70] Customer: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[25:50.80-25:55.74] Agent: We'll measure the window or door opening and expedite at the replacement glass order with Priority Service.
[25:55.84-26:02.76] Customer: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass.
[26:02.84-26:03.49] Agent: [ORGANIZATION]
[26:04.95-26:14.02] IVR/System: [OCCUPATION] [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistance, reflective, energy efficient or even [PHONE_NUMBER] way mirrors.
[26:14.15-26:21.17] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business glass needs.
[26:27.60-26:42.65] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[26:42.78-26:51.24] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[26:51.62-26:56.61] IVR/System: If you sell your home, the Advantage Plan protection even transfer to the new homeowners.
[26:56.77-27:01.07] IVR/System: Ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[27:13.77-27:19.78] IVR/System: We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[27:19.93-27:25.25] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION].
[27:25.43-27:33.10] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[27:33.29-27:40.14] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service.
[27:40.33-27:44.09] IVR/System: During this time, we have evolved to provide a more reduced contact experience.
[27:44.12-27:57.41] IVR/System: When interacting with us, we will provide you with an electronic estimate of the work to be performed allowing you to know the cost before we start on completion, we can create your invoice for service electronically and accept payment via the phone.
[27:58.08-28:05.78] IVR/System: Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [OCCUPATION] [OCCUPATION] is here to serve you.
[28:09.43-28:10.47] IVR/System: The choice is clear.
[28:10.52-28:15.34] IVR/System: For windshield replacement, [ORGANIZATION] believes your safety is more important than price.
[28:15.45-28:21.98] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives Carma makers do.
[28:22.53-28:28.87] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[28:29.64-28:31.26] IVR/System: Don't put your safety at risk.
[28:31.33-28:33.14] IVR/System: Get the best guarantee in the business.
[28:33.25-28:35.83] IVR/System: Some exclusions apply. Ask for details.
[28:42.60-28:46.47] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[28:46.52-28:54.09] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place for your next windshield.
[28:54.16-28:56.51] IVR/System: Help protect everyone. OK.
[28:56.57-28:57.65] IVR/System: Thank you for holding.
[28:58.52-29:04.58] Agent: For the teminted low EP you'd be looking at roughly [MONEY_AMOUNT] before tax.
[29:06.62-29:10.62] Customer: And what kind of tax would be on a piece of glass like that?
[29:10.78-29:12.67] Customer: Can you give me an estimate on that?
[29:14.89-29:19.71] Agent: Sure mom. I believe it's probably like
[29:21.49-29:23.88] Agent: roughly [MONEY_AMOUNT] [MONEY_AMOUNT] added for tax.
[29:24.49-29:26.12] Agent: Your first and last name.
[29:28.10-29:30.73] Customer: Oh, well, I'm not getting it done right now.
[29:30.82-29:31.92] Customer: I would have to call you back.
[29:31.97-29:33.81] Customer: I just needed a like an estimate.
[29:33.87-29:37.88] Customer: What I'm looking at, I don't know, [MONEY_AMOUNT].
[29:39.26-29:42.36] Agent: You're probably looking at over $[MONEY_AMOUNT] after tax.
[29:42.93-29:49.84] Agent: My system won't allow me to have the tax included until I take down contact information and.
[29:50.01-29:52.19] Agent: Okay, forward.
[29:53.89-29:55.20] Customer: Do you still need my name though?
[29:55.21-29:56.60] Customer: I'm not doing this today.
[29:57.82-30:10.93] Agent: Yeah, well I'll take down your contact information so if you decide to give us a call back, I'll just have your information already pulled up in the system so we're able to have this process move by a little bit quicker.
[30:11.95-30:30.25] Agent: Okay. My first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[30:30.32-30:32.03] Agent: Yes [PERSON_NAME] [PERSON_NAME]. Got it.
[30:32.37-30:35.51] Agent: Yes. And the last name is [PERSON_NAME].
[30:38.53-30:40.66] Agent: All right, go. And then
[30:44.09-30:46.31] Agent: that's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[30:48.96-30:54.00] Agent: I'll just place you listed under our shop address telephone number that you're calling from.
[30:54.02-30:55.74] Agent: Is this the best reach number for you?
[30:57.31-31:02.53] Customer: [PHONE_NUMBER]. I'm sorry, that's not it.
[31:04.70-31:06.16] Agent: Let me start because this is.
[31:06.19-31:08.51] Agent: This is a new number I just haven't had.
[31:08.57-31:09.24] Customer: Okay.
[31:10.94-31:14.62] Customer: Or [PHONE_NUMBER]. Yes. Perfect.
[31:14.68-31:16.44] Agent: And what's a good email for you.
[31:19.62-31:21.05] Customer: You could just call me.
[31:22.40-31:28.07] Agent: Sure. All right. Bear with me while I create an estimate
[31:42.40-31:48.11] Agent: that is [MONEY_AMOUNT] a half by [MONEY_AMOUNT].
[32:43.82-32:52.85] Agent: All right, so for the low E piece of glass after tax, it is a total of [MONEY_AMOUNT], [MONEY_AMOUNT] that they've added.
[32:52.99-32:56.12] Agent: That is [ORGANIZATION] at [MONEY_AMOUNT] 1.5%.
[32:56.21-32:58.27] Agent: [LOCATION] state tax is [MONEY_AMOUNT] [STATISTICS].
[32:58.42-33:03.15] Agent: Good God. Total amount you'd be looking at [MONEY_AMOUNT] [MONEY_AMOUNT].
[33:03.62-33:06.63] Agent: And again, that is for the low E piece of flat.
[33:08.05-33:08.87] Customer: Okay.
[33:11.81-33:12.55] Agent: So.
[33:17.44-33:18.81] Agent: All right, so I'll just.
[33:18.92-33:25.98] Agent: I'll think about if I'mn still get that low E or just regular glass for a quarter inch.
[33:26.37-33:32.10] Agent: Okay. Okay. And I have dimensions, I have the thickness, I have everything saved.
[33:32.17-33:35.87] Agent: So whatever you decide to give us a call back, I'll just.
[33:36.06-33:37.80] Agent: Whoever answers the phone.
[33:37.85-33:45.37] Agent: Whoever answers the call will be able to locate this information either by your first or last name telephone number here in the system.
[33:45.39-33:49.25] Agent: Okay. Okay. Thank you so much.
[33:49.39-33:50.98] Agent: You have a good great day.
[33:51.16-33:52.65] Agent: You as well. Thank you for callinge.","This call may be monitored or recorded for quality assurance or training purposes. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass. [OCCUPATION] [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking. Yes, I'm calling to find out if you. If my table, not my table, my son's table, it broke in a corner and it'and I measured the corner. It's like 3ft length and or man, I'm sorry. It's 12ft length and 3ft width. Okay. The me","This call may be monitored or recorded for quality assurance or training purposes. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass. [OCCUPATION] [OCCUPATION] of [LOCATION], this is [PERSON_NAME] speaking. Yes, I'm calling to find out if you. If my table, not my table, my son's table, it broke in a corner and it'and I measured the corner. It's like 3ft length and or man, I'm sorry. It's 12ft length and 3ft width. Okay. The measuring tape I have. The measuring tape I have is 9 an inches. It since it's in feet and centimeters. So we have 12ft by 3ft. 12ft. L. Yes. So are you able to take the glass, the piece that broke and I and I saved it. Are you able to fix it, put it back in, or you have to replace the whole table? We would have to replace the whole glass. We don't do any type of repairs on broken glass in itself. Okay. I mean, I have an email or you could even text this number that you called a couple of photos to determine. I'm not sure exactly what we're looking at, what kind of table, what type of glass, if you need us to take a better look at it, but nine times out of [STATISTICS], if a piece of glass is broken, you have to replace this. Okay, well, I have that glass measurement and it's. It's 3ft, 3ft and 43 inches length, 20ft and 30 inches width. And the thickness of it is a half an inch. Does it have to be a half inch? Do it have to be what my [OCCUPATION] might tell about typically tableop that okay. Typically for tabletops, our customers like to move forward with a quarter inch. That's pretty, I guess, standard, you could say. I'll need you to provide those measures to me once more if you wouldn't mind. With those to me, theyly get my. I don't know, it might have to be a half inch thick, but that's going to be, I'd say close to $[MONEY_AMOUNT], if not more. I'm just going to be totally off't. Well, it don't have to be that. It could be a quarter inch to make it. The price be less because that's what I want. But with the meas the w. The length and width. Could you give me an estimate price for that to particular glass? It's a. It's a square glass bo. It's a bottom glass table. The table has a glass up top and a glass at the bottom. And it's the bottom one that broke. Okay. I feel like for me to best quote you, I'd have to visually see exactly what. It's a square piece of glass. Are there any holes in it that legs the table might fit into or does it go into anything? Because all of these little particulars will affect the pring. Yeah, it's a square table. Not a complete square, but more like I guess it would be. To me it's a square. You may say it's a rectangle, but yeah, it fits in the. It has the size to the table when you just got to slide it in and it. And it goes into the. It holds it with the size of it, the side of the. And when the piece broke. And you're telling me it broke when the piece broke it was just like a large chunk that came off? Yeah, yeah, a large chunk that came off. But it was a small. It's not a big chunk. It was just like I say it was three. That just help helps me to determine what type of glasses because there is going to be definitely a huge difference in pricing from regular glass versus tempered. It's clear. Yes, it's clear glass. Buteah it's going to have to be clear glass because it has a tenant underneath the glass. This bottom glass, it has a tent. Ok. Okay. So I will get pricing for a half inch, a quarter inch and provide me those measures once more so I can remember what I said. I think it was 3ft by 43 inches length. So thirtyid by. Was that 12ft? So 36 by 144 or by 12 inches on a foot. So 12 by 12. Yeah. 144. So the piece of glass you believe is 36 by 1443ft. No, I said 3ft in 43 inches. 7ft. 3ft 40. Yeah, that almost 4ft, huh? Okay, so you're giving me 3ft and what are the inches? 43 and 43 inches. So that 24, 36. That's almost 4ft right there with the 43 inches. So that's 7ft. So we believe that this is a. Let's just do it this way. 12, 24, 36, 36 inches plus 36 plus 43. So 79 inches by 144 inches. Does that sound right? I just know it's almost four feet, but it's not four feet. So 48 inches is almost. Is four feet. 48 inches is going to be four foot and you're telling me it's three feet and 43 inches. So yes. That's almost seven feet. Okay. And the width was 20ft. I'm not sorry. I'm sorry. The width was [PHONE_NUMBER] feet and 30 inches, not 12ft. Wait a minute, hold, hold on for one second. Let me look at the. Hold on. 20 by 30. Okay, so length times with. We're believing the length of how long the width or the length it'll be. Length times width is how we, we measure. So you want me to give you the measurements again for the length? Yes, the length times the width. Okay. Okay. Wait minute, hold on. Let me just do it again. Hold on. For pricing, I really don't think it'll how I provide these measures to them. I just need to know as close to what's needed as possible, if possible. And for this piece, I'm assuming that delivery and installation is needed as well. Oh, yes. Okay. I'm looking at. It says, it says 3ft and actually it says 40. It's a little bit more, I guess it's like 40, [MONEY_AMOUNT] and a half inches. Okay, that's the length. [MONEY_AMOUNT] and a half. That'okay. I'm still with. Okay, hold on. That's 2ft and 30 inches. Okay, so that will be 24. So that will be [MONEY_AMOUNT] point half by [MONEY_AMOUNT] is what I'm getting. Does that sound right? Yeah, I guessay. I'm not sure I will quote this, you know, by the information you were providing. 45.5 by [MONEY_AMOUNT]. We need one piece. I believe it's regular glass. Going to be clear. And would you like me to get pricing? [MONEY_AMOUNT] and a half by [MONEY_AMOUNT]. We do a quarter inch. We could do a half inch as well. That's going to be a pretty thick piece of glass. If it's a half inch, it'st. No, I went with the quarter inch when you told me about the quarter inch. Okay. I mean, it's totally up to you. Like I said, nine times out of ten, our customers do prefer quarter inch. Originally, when you provided me the 12 foot by 3 foot, I'm like, wow, that's a really big piece of gloass. That's going to probably have to be a half inch. I don't think the [OCCUPATION] would be able to fabricate a quarter inch. But with these measures, I'm getting the 45.5 by [MONEY_AMOUNT]. We should be able to pull off a quarter. Are the edges to this piece of glass, will it be exposed? No, it won't be exposed. It goes inside. It goes into the, the table that has how the table is made. It goes in. Okay. It's not. It's not just a piece of glass that's hanging out. It goes and it has sides all around the L and width. It has S so it would be sliding into that. Okay. Just wanted to make sure that the edges won't be exposed. Needing to determine if it needs theish or not. Okay. Do you have a moment to be placed on a brief hold? I can switch over and call my [OCCUPATION] to get pricing and provide you the cost replacing this piece. Ok. Yes. Thank you. Not a problem. Thank you for holding. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [OCCUPATION] [OCCUPATION] you'll always know the price upfn before we start [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority Service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [OCCUPATION] [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even [PHONE_NUMBER] way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plan. Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergency. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Hi, thank you so much for holding. Are you there? Yeah, I'm still here. Okay, I am going to have to place you on another brief hold while I place this information in my system and provide you pricing. In the meantime, do you mind providing me your zip code where we'd be coming out to deliver this [LOCATION] okay, hold for me for just a moment while I get that pricing for you. Okay, thank you. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION], you'll always know the price upron before we start [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [OCCUPATION] [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistance, reflective, energy efficient or even [PHONE_NUMBER] way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plans Advantage Plan members save 15% on all future repairs for the home andive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and ourives customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service. During this time, we have evolved to provide a more reduced contact experience. When interacting with us, we will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [ORGANIZATION] [OCCUPATION] is here to serve you. The choice is clear for windshield replacement [OCCUPATION] [OCCUPATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives. Carma makers do only glass. [OCCUPATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshieldy. Thank you so much for holding. Are you there? Yes, I am. Okay, so this is going to be pricing before. Before tax. Because I have not entered your contact information here into my system. I haven't created like a job for this just yet. But roughly you are looking at [MONEY_AMOUNT]. [MONEY_AMOUNT]. That is before tax. That would be for the [MONEY_AMOUNT]. [MONEY_AMOUNT]. What? What I mean go ahead. It'll be $[MONEY_AMOUNT] before tax. So after tax you might be looking at a little over [MONEY_AMOUNT]. I'm thinking close to [MONEY_AMOUNT] after taxes. Okay. All right. Okay. And then you are. And that is me pricing this going based off of the measure you have provided. So I will tell you that all of our glasses custom made. If you decide to move forward with this, we would need to collect a 60% to go ahead and get that glass either on order or cut. And then the remaining 40 would be, we collect upon completion of the job. You'd be looking at about [STATISTICS] [DURATION] [DURATION] [DURATION] [DURATION] out for this piece. Okay. And it has a tent on the back of it. Now do you provide that? Put a tent on? We don't provide anything. No ma'am. We don't get any type of glass that's got. I mean we do, it's a low E glass, but that's like for residential properties for like home class. I don't think we have any like our tent that we get for glass or, or that we get that that's on the glass. It's not really on the glass. It's already in the glass, if that makes sense. When it's, when it's making oay, when it's fabricated at the [OCCUPATION]. All right, so it is on the back of the glass. Now when you. Is this, how much does that cost you? Can you offer it? Is it offered to people who. I could get pricing for a low E piece of glass. Like, but for that, that'll probably be double. There's no like one sided tent that we provide. We don't do any type of tenintting service. Like I said I could get this Piece made in a low E, which is like a low efficient. It's again, residential glass. It tries to. That glass is really used to keep heat coming out, coming into a home or a building. If this is more just for the looks like an aesthetic look, I wouldn't personally recommend low EE for this job because it'look still pretty clear, but like with a light greenish tint. I don't think that's what you guys would be looking for, but I don't know. I haven't seen the job. Well, I'm trying to replace the glass is close. Exactly how the glass is. Would you be able to. Well, no, the table is already broken. I don't want to break it no more. So. So like I said, it's a small piece that broke off, but it's noticeable. And like I said, it's about that piece that broke off. It'about [PHONE_NUMBER] feet. I'm sorry, between [PHONE_NUMBER] feet and three feet. And it's in the corner and. But the table. But I know that glass table has a tent underneath because I had cleaned it before in the past. So I know, because you cannot see through the. When you look at the glass, you can't see the rug. You only see in the glass. You can't see the rug. Like you. That's not, it's not clear glass all underneath. Okay. I don'tnn. So it has a. I think it. We provide estimate on site. We provide free on site estimates if you'd like to just have one of our guys come out to take a look at it. Because I'm going to be totally honest with you. I'm. I, I need a visual. I'm not sure if we're going to be able to provide the type of glass that's needed for this. I mean, we can provide you a clear piece of glass. Explore our options with the low E. But as far as like a tent, we don't do any type of tent work. Actually. If we replace a glass in your home or on your home and you decide to apply a tint to it after the fact, it excludes our warranty. Okay, but you say you do have something that's tinted, but it's when they make it, right? Yeah, it's like when they fabricate the glass. I don't know how glass is made. I mean, I know it comes from sand. I know it runs through some type of machine or whatever. Anyway, I don't know where the tent comes from. It's all like mixed in together. So when the glass comes out, it's already got that tent like built into it. So it's not just a clear piece of glass. It's got that tint right like made into it. Okay, so how much, how much is that? Give me just a second. I could actually I'm hoping she still has this quote pulled up. Let me see if I can get pricing on that. Holdold for me for just a moment. Okay, thank you. [OCCUPATION] [OCCUPATION] can do more than fix your pains we can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] you'll always know the price upfron before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite at the replacement glass order with Priority Service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass. [ORGANIZATION] [OCCUPATION] [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistance, reflective, energy efficient or even [PHONE_NUMBER] way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the Advantage Plan protection even transfer to the new homeowners. Ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding customer service. During this time, we have evolved to provide a more reduced contact experience. When interacting with us, we will provide you with an electronic estimate of the work to be performed allowing you to know the cost before we start on completion, we can create your invoice for service electronically and accept payment via the phone. Whether it's a repair done on a window, a replacement or a custom glass solution for your home, [OCCUPATION] [OCCUPATION] is here to serve you. The choice is clear. For windshield replacement, [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives Carma makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place for your next windshield. Help protect everyone. OK. Thank you for holding. For the teminted low EP you'd be looking at roughly [MONEY_AMOUNT] before tax. And what kind of tax would be on a piece of glass like that? Can you give me an estimate on that? Sure mom. I believe it's probably like roughly [MONEY_AMOUNT] [MONEY_AMOUNT] added for tax. Your first and last name. Oh, well, I'm not getting it done right now. I would have to call you back. I just needed a like an estimate. What I'm looking at, I don't know, [MONEY_AMOUNT]. You're probably looking at over $[MONEY_AMOUNT] after tax. My system won't allow me to have the tax included until I take down contact information and. Okay, forward. Do you still need my name though? I'm not doing this today. Yeah, well I'll take down your contact information so if you decide to give us a call back, I'll just have your information already pulled up in the system so we're able to have this process move by a little bit quicker. Okay. My first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes [PERSON_NAME] [PERSON_NAME]. Got it. Yes. And the last name is [PERSON_NAME]. All right, go. And then that's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. I'll just place you listed under our shop address telephone number that you're calling from. Is this the best reach number for you? [PHONE_NUMBER]. I'm sorry, that's not it. Let me start because this is. This is a new number I just haven't had. Okay. Or [PHONE_NUMBER]. Yes. Perfect. And what's a good email for you. You could just call me. Sure. All right. Bear with me while I create an estimate that is [MONEY_AMOUNT] a half by [MONEY_AMOUNT]. All right, so for the low E piece of glass after tax, it is a total of [MONEY_AMOUNT], [MONEY_AMOUNT] that they've added. That is [ORGANIZATION] at [MONEY_AMOUNT] 1.5%. [LOCATION] state tax is [MONEY_AMOUNT] [STATISTICS]. Good God. Total amount you'd be looking at [MONEY_AMOUNT] [MONEY_AMOUNT]. And again, that is for the low E piece of flat. Okay. So. All right, so I'll just. I'll think about if I'mn still get that low E or just regular glass for a quarter inch. Okay. Okay. And I have dimensions, I have the thickness, I have everything saved. So whatever you decide to give us a call back, I'll just. Whoever answers the phone. Whoever answers the call will be able to locate this information either by your first or last name telephone number here in the system. Okay. Okay. Thank you so much. You have a good great day. You as well. Thank you for callinge."
50,355,20211118-124858_3056621550,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211118-124858_3056621550-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.92156416,0.9215641615667074,306.0,817,817,2.6699346405228757,45,8,"[DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,89.071,63,38,24,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:12.78-00:14.99] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION].
[00:15.41-00:17.68] Customer: Hi, can I speak with miss [PERSON_NAME], please?
[00:18.34-00:19.57] Customer: Yes, this is she.
[00:19.61-00:20.56] Agent: How can I help you?
[00:20.65-00:22.77] Agent: Hi ma'am, this is [PERSON_NAME] again with [ORGANIZATION].
[00:22.82-00:24.36] Agent: Hope I'm not disturbing you.
[00:24.82-00:26.55] Customer: Oh, no problem, [PERSON_NAME].
[00:26.72-00:39.55] Agent: Okay, so I was processing your order further and I was able to see that the current services that you're using on Your account are 500 megabits downloading and 100 uploading at the price of $[MONEY_AMOUNT] per [DURATION].
[00:40.12-00:42.42] Agent: The options are a little different now.
[00:42.53-00:48.47] Agent: You can get a new account from [ORGANIZATION], a one gig by one gig Internet speed at $[MONEY_AMOUNT].
[00:48.60-00:55.14] Agent: Or on the existing account you can upgrade your speed to 1gb at the price of $[MONEY_AMOUNT].
[00:55.29-01:07.11] Agent: I will always recommend that you go for the lower pricing since now we offer the new customers the same service or even better service than then what you're using at the price of half the price that you're paying at this time.
[01:08.44-01:09.78] Customer: How do I do that?
[01:10.53-01:11.99] Agent: The [OCCUPATION] will be coming out.
[01:12.04-01:15.23] Agent: They will be providing you with the new free modem, a second account.
[01:15.36-01:19.08] Agent: And once that has been installed, you will go ahead and cancel the first one.
[01:19.20-01:23.78] Agent: And there will not be any kind of early termination charges or cancellation fees involved here.
[01:24.11-01:32.64] Agent: Since you're getting a new account already with [ORGANIZATION], you will have to call yourself on our help line once the new account has been created to cancel the older one.
[01:32.67-01:35.27] Agent: I'm going to give you the account number and the number to call.
[01:35.33-01:36.73] Agent: Please tell me when you're ready.
[01:37.39-01:42.33] Customer: Okay, I'm ready. You will call the number [PHONE_NUMBER].
[01:43.19-01:52.43] Customer: Okay. [PHONE_NUMBER]. OK. [PHONE_NUMBER].
[01:52.61-02:10.62] Customer: And the account number for you guys currently is [PHONE_NUMBER].
[02:10.76-02:12.41] Customer: That is correct. You will call this.
[02:12.46-02:13.56] Customer: That's my current account.
[02:13.63-02:15.02] Customer: Okay. That is correct.
[02:15.16-02:16.97] Customer: That is at the price of [MONEY_AMOUNT].
[02:17.11-02:19.72] Customer: $[MONEY_AMOUNT] per [DURATION] for the 500 megabits.
[02:20.13-02:24.72] Agent: And by getting the new account, you have like three different options.
[02:24.85-02:33.22] Agent: You can get 100 by 100 at $[MONEY_AMOUNT], 300 by 390 and the highest speed available to any provider.
[02:30.36-02:35.09] Agent: That is 1,000 by 1,000.
[02:35.15-02:37.88] Agent: That is at the price of $[MONEY_AMOUNT] per [DURATION].
[02:38.01-02:40.91] Agent: I believe you guys would want to go for the one gig, right?
[02:41.53-02:46.13] Customer: Yes. Perfect. Perfect. So this will be a new account.
[02:46.16-02:56.37] Agent: The [OCCUPATION] might say that you are already having an [ORGANIZATION] service and you don't need a second account, but they are not knowing about the current prices that you are at.
[02:56.52-03:01.35] Agent: So you just need to tell them that you're doing F for the prices or you just want the second account.
[03:01.45-03:06.75] Agent: And then once that has been installed, tell you will call the helpline and cancel your current account.
[03:06.77-03:13.69] Customer: Okay. Okay. And so that we won't see any disruption in anything when they put in the second account.
[03:13.88-03:16.56] Agent: No, you won't see any kind of instruction.
[03:16.69-03:23.84] Agent: Just let the [OCCUPATION] know that once they have installed the new modem, they need to hook that one up to your computers as well.
[03:26.41-03:30.61] Customer: Okay, so while they are hook up to the computer.
[03:30.75-03:41.57] Customer: Yes, so while they are hooking up the modem to the computer from the previous one, they are replacing the wiring from previous to the new one only then you will face a little downtime.
[03:42.68-03:45.76] Customer: O. Okay, so that's it.
[03:45.78-03:47.62] Agent: Do you have any questions regarding this?
[03:49.07-03:54.86] Customer: No, but you got my email address because that something that you can define in that email.
[03:55.03-04:01.65] Agent: Of course, I will be sending you all this instruction in the email as well so that we do not face any problems in the future.
[04:01.80-04:10.57] Agent: And I will add my callback number there as well so that you have that for safekeeing so that we can process this orderer without any disruption.
[04:10.76-04:12.28] Agent: So that's it from my side, ma'am.
[04:12.34-04:14.13] Agent: Anything else that I can assist you with?
[04:14.63-04:15.69] Customer: Let's see,
[04:17.71-04:24.57] Customer: when they come out on Tuesday, can they call me when they're on their way so I can call my [OCCUPATION] [OCCUPATION] and have him here?
[04:24.88-04:33.89] Agent: Sure, definitely. But what number would you want them to call that just call me the [PHONE_NUMBER] and tell us, you know, you're on your way.
[04:33.92-04:36.19] Agent: It'll be here in [DURATION] [DURATION], [DURATION] [DURATION] or whatever.
[04:36.24-04:37.79] Customer: How much notice they give you?
[04:37.90-04:41.44] Customer: That's all. Just so that I can call my [OCCUPATION] [OCCUPATION]?
[04:41.63-04:43.69] Agent: Perfect, ma'am. That will be done.
[04:44.26-04:53.58] Agent: Okay, so I just need your authorization to place this order as a new Internet and to add the discount to your account, which is $[MONEY_AMOUNT] per [DURATION] only for the one gig.
[04:53.60-04:55.11] Agent: By one gig. Do I have you?
[04:55.13-04:57.20] Customer: Yes. Yes. Thank you so much.
[04:57.67-05:00.35] Agent: That's it, Ma'am, thank you so much for being the best part of [ORGANIZATION].
[05:00.37-05:02.00] Agent: We'll see you [DATE] [DATE], [LOCATION] then.
[05:02.03-05:04.55] Agent: Take care. Bye. Okay, thank you, [PERSON_NAME].
[05:04.62-05:05.26] Customer: Thank you. You're welcome.","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION]. Hi, can I speak with miss [PERSON_NAME], please? Yes, this is she. How can I help you? Hi ma'am, this is [PERSON_NAME] again with [ORGANIZATION]. Hope I'm not disturbing you. Oh, no problem, [PERSON_NAME]. Okay, so I was processing your order further and I was able to see that the current services that you're using on Your account are 500 megabits downloading and 100 uploading at the price of $[MONEY_AMOUNT] per [DURATI","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION]. Hi, can I speak with miss [PERSON_NAME], please? Yes, this is she. How can I help you? Hi ma'am, this is [PERSON_NAME] again with [ORGANIZATION]. Hope I'm not disturbing you. Oh, no problem, [PERSON_NAME]. Okay, so I was processing your order further and I was able to see that the current services that you're using on Your account are 500 megabits downloading and 100 uploading at the price of $[MONEY_AMOUNT] per [DURATION]. The options are a little different now. You can get a new account from [ORGANIZATION], a one gig by one gig Internet speed at $[MONEY_AMOUNT]. Or on the existing account you can upgrade your speed to 1gb at the price of $[MONEY_AMOUNT]. I will always recommend that you go for the lower pricing since now we offer the new customers the same service or even better service than then what you're using at the price of half the price that you're paying at this time. How do I do that? The [OCCUPATION] will be coming out. They will be providing you with the new free modem, a second account. And once that has been installed, you will go ahead and cancel the first one. And there will not be any kind of early termination charges or cancellation fees involved here. Since you're getting a new account already with [ORGANIZATION], you will have to call yourself on our help line once the new account has been created to cancel the older one. I'm going to give you the account number and the number to call. Please tell me when you're ready. Okay, I'm ready. You will call the number [PHONE_NUMBER]. Okay. [PHONE_NUMBER]. OK. [PHONE_NUMBER]. And the account number for you guys currently is [PHONE_NUMBER]. That is correct. You will call this. That's my current account. Okay. That is correct. That is at the price of [MONEY_AMOUNT]. $[MONEY_AMOUNT] per [DURATION] for the 500 megabits. And by getting the new account, you have like three different options. You can get 100 by 100 at $[MONEY_AMOUNT], 300 by 390 and the highest speed available to any provider. That is 1,000 by 1,000. That is at the price of $[MONEY_AMOUNT] per [DURATION]. I believe you guys would want to go for the one gig, right? Yes. Perfect. Perfect. So this will be a new account. The [OCCUPATION] might say that you are already having an [ORGANIZATION] service and you don't need a second account, but they are not knowing about the current prices that you are at. So you just need to tell them that you're doing F for the prices or you just want the second account. And then once that has been installed, tell you will call the helpline and cancel your current account. Okay. Okay. And so that we won't see any disruption in anything when they put in the second account. No, you won't see any kind of instruction. Just let the [OCCUPATION] know that once they have installed the new modem, they need to hook that one up to your computers as well. Okay, so while they are hook up to the computer. Yes, so while they are hooking up the modem to the computer from the previous one, they are replacing the wiring from previous to the new one only then you will face a little downtime. O. Okay, so that's it. Do you have any questions regarding this? No, but you got my email address because that something that you can define in that email. Of course, I will be sending you all this instruction in the email as well so that we do not face any problems in the future. And I will add my callback number there as well so that you have that for safekeeing so that we can process this orderer without any disruption. So that's it from my side, ma'am. Anything else that I can assist you with? Let's see, when they come out on Tuesday, can they call me when they're on their way so I can call my [OCCUPATION] [OCCUPATION] and have him here? Sure, definitely. But what number would you want them to call that just call me the [PHONE_NUMBER] and tell us, you know, you're on your way. It'll be here in [DURATION] [DURATION], [DURATION] [DURATION] or whatever. How much notice they give you? That's all. Just so that I can call my [OCCUPATION] [OCCUPATION]? Perfect, ma'am. That will be done. Okay, so I just need your authorization to place this order as a new Internet and to add the discount to your account, which is $[MONEY_AMOUNT] per [DURATION] only for the one gig. By one gig. Do I have you? Yes. Yes. Thank you so much. That's it, Ma'am, thank you so much for being the best part of [ORGANIZATION]. We'll see you [DATE] [DATE], [LOCATION] then. Take care. Bye. Okay, thank you, [PERSON_NAME]. Thank you. You're welcome."
51,2597,bc78042229d24d06aef69ea1cac11125,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/bc78042229d24d06aef69ea1cac11125_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91528094,0.9152809635854341,1040.0,1785,1785,1.7163461538461537,132,13,"[DATE], [DATE_INTERVAL], [DURATION], [HEALTHCARE_NUMBER], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [VEHICLE_ID]",44,False,89.07,174,117,50,6,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.57-00:03.52] Unknown: Last [OCCUPATION]. We fix your paying this [PERSON_NAME].
[00:04.42-00:15.39] Customer: Yes. Hi, my name is [PERSON_NAME] [PERSON_NAME], and I had spoke with [DURATION] [DURATION] [DURATION] the guys at the shop and I can't remember which one I had spoke with about a windshield on our [ORGANIZATION].
[00:16.50-00:20.11] Agent: Okay, we can definitely take a look.
[00:20.50-00:24.64] Customer: Okay. It was [PERSON_NAME] [PERSON_NAME] and it was with [ORGANIZATION] [ORGANIZATION].
[00:25.68-00:28.95] Agent: Okay. Did we do the work already or were you.
[00:29.05-00:33.11] Customer: No, no, we're calling to get it done.
[00:33.29-00:41.63] Customer: We had come in for a glass chip and they had found that the windshield was broke in the bottom right hand corner and that it needed to be replaced.
[00:41.69-00:51.02] Customer: And so we'd put it off for a while because we'd had that camera on there and we wanted to do some research on the calibration of the camera before we had the windshield replaced.
[00:52.45-00:54.99] Agent: Okay, let's take a look here.
[01:05.50-01:10.26] Agent: So I do see we've done worse, but it was on a [ORGANIZATION] 528.
[01:10.36-01:16.23] Agent: Is there another number it could be under or did you have it set up through us already?
[01:17.31-01:18.92] Customer: No, we didn't have any work done.
[01:18.95-01:21.02] Customer: They didn't do any repairs on it.
[01:22.03-01:26.05] Agent: Oh, okay. So you guys were going to do the chip repair, you just didn't.
[01:26.20-01:29.97] Agent: Ye. Well, you guys wouldn't do it because the windshield was cracked.
[01:30.72-01:31.53] Agent: Okay.
[01:33.08-01:35.94] Agent: Is that the only vehicle that we'ever done for you before?
[01:37.39-01:39.09] Customer: The [ORGANIZATION] is? Yes.
[01:42.89-01:46.26] Customer: I don't have the policy number in here still, but.
[01:46.40-01:48.88] Agent: Are you still with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]?
[01:49.30-01:54.75] Customer: Yes. Okay. Yeah, he took a copy of it and everything.
[01:54.82-01:57.83] Agent: Is it [PERSON_NAME]? [PERSON_NAME]?
[01:59.58-02:03.72] Customer: It's usually the guy that's in the front because then there was a guy that was in the shop too.
[02:05.09-02:14.47] Agent: Okay, got you. So, yes, [PERSON_NAME] is downstairs and he is not available yet, but I can help you get this all.
[02:14.52-02:17.62] Agent: Okay, that's fine. Do you have your policy information with you?
[02:18.53-02:27.38] Agent: I do. So now we would be able to get a glass factory glass windshield for that.
[02:29.21-02:31.10] Agent: What's the [DURATION]? What [DURATION] is it?
[02:31.13-02:32.71] Agent: You said it was a [ORGANIZATION], right?
[02:33.04-02:34.68] Customer: Yes, it's an [DATE_INTERVAL].
[02:34.87-02:35.71] Customer: [DATE_INTERVAL].
[02:39.44-02:43.10] Agent: I can definitely try to get that for you.
[02:43.13-02:45.60] Agent: That shouldn't. I mean, every a problem.
[02:45.69-02:47.22] Agent: Kind of different when it comes to that.
[02:47.29-02:51.06] Agent: They usually approve oay [DURATION] [DURATION] old and newer.
[02:51.60-02:59.82] Agent: Okay. Okay. With Subarus, sometimes we have a lot of trouble without installing OEM glass.
[02:59.89-03:00.50] Agent: So
[03:02.00-03:04.46] Agent: we definitely try. Absolutelyay.
[03:04.61-03:05.71] Agent: Only I can do.
[03:05.80-03:08.90] Agent: Start working on that and see.
[03:09.00-03:26.16] Agent: Go ahead. Perfect. The only thing that we're looking at is I called the dealership and they were telling us that usually they're about 100 to 99% able to recalibrate the camera if they have a factory [ORGANIZATION], factory glass.
[03:26.47-03:28.25] Agent: So that's why we were wondering.
[03:29.31-03:37.29] Agent: And one of the gentlemen I spoke with that was out in the shop, he said when he called back with the windshield, he said that you guys could calibrate it there.
[03:37.43-03:47.40] Agent: And if it's not, if you guys have problems with it the same day or the next day, you guys can run it through [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and then still get it back to run it through with the insurance.
[03:48.53-03:51.42] Agent: Yeah, yeah, absolutely. Okay, perfect.
[03:51.48-03:54.30] Agent: Let. Let me pull up your vehicle here.
[03:54.40-03:55.88] Agent: Do you have that VIN number?
[03:56.22-04:13.88] Customer: I do is it's [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [ORGANIZATION] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]
[04:17.26-04:21.43] Customer: Oay. So [DATE_INTERVAL] [ORGANIZATION] outback.
[04:21.53-04:22.37] Agent: All right.
[04:34.05-04:38.50] Agent: Okay. So ye. What we would do is
[04:40.12-04:45.67] Agent: with the vehicle information here, we'd have to call [ORGANIZATION] and initiate the claim.
[04:45.72-04:54.63] Agent: We need that to be set into our name so I can then proceed to get all the approvals I need for attempting to get the OEM glass.
[04:54.68-04:55.89] Agent: I need to see
[04:57.31-05:05.54] Agent: which dealership has it readily available and then oay we can schedule the appointment after all that is done.
[05:05.95-05:10.95] Agent: Okay. If you have time to do a little three way phone call with me and I can.
[05:11.00-05:13.21] Agent: We can start that and I can start working on it.
[05:13.56-05:15.25] Customer: Oh, sure. That would be great.
[05:15.83-05:17.65] Agent: Awesome. All right. So
[05:19.65-05:22.15] Agent: do you have your policy number?
[05:23.98-05:24.71] Customer: Yes,
[05:28.81-05:30.12] Customer: it is
[05:34.21-05:43.51] Customer: [NUMBER_SEQUENCE].
[06:03.92-06:06.00] Agent: Okay. Sorry about that.
[06:06.06-06:09.21] Agent: Do you know what date the damage happened to the vehicle or the windshield?
[06:09.89-06:12.15] Customer: The date on it, it was,
[06:15.10-06:18.80] Customer: let's see, [DATE], [DATE] [DATE] or [DATE] [DATE].
[06:19.81-06:22.25] Customer: Okay, perfect. [DATE] [DATE].
[06:22.35-06:25.29] Agent: All right, I'm going to go ahead and place you on hold.
[06:25.35-06:27.22] Agent: I'll bring [ORGANIZATION] on the phone.
[06:27.40-06:29.10] Agent: The [ORGANIZATION] [ORGANIZATION] set up the claim.
[06:29.16-06:30.80] Agent: They'll ask you some of the same questions.
[06:30.89-06:34.64] Agent: How, when and where the damage happened, and then they release it to us.
[06:34.69-06:37.25] Agent: And I'll start on my end of those approval.
[06:37.63-06:39.38] Customer: Okay, sounds great. Thank you.
[06:39.83-06:41.45] Agent: You're welcome. One moment.
[07:41.61-07:43.23] IVR/System: Thank you very much for calling.
[07:43.36-07:46.19] IVR/System: Please continue to hold and we will be with you shortly.
[08:40.39-08:41.66] IVR/System: Thank you for waiting.
[08:41.79-08:46.93] IVR/System: We apologize for the inconvenience and are working as quickly as possible to take your call.
[09:43.48-09:44.72] IVR/System: Thank you for your call.
[09:44.84-09:47.53] IVR/System: Please continue to hold and we will be with you shortly.
[10:08.86-10:12.77] Agent: Ms. [PERSON_NAME]? Yes. Thanks for haling.
[10:12.86-10:21.98] Agent: I do have a [OCCUPATION] on the phone from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and I may have missed [DURATION] [DURATION] [DURATION] digits for your policy.
[10:22.04-10:24.33] Agent: Number. We were just trying, trying to clarify that.
[10:24.71-10:26.49] Agent: Oh, okay, let me.
[10:27.62-10:36.50] Agent: So, policy number is [HEALTHCARE_NUMBER].
[10:36.60-10:39.09] Agent: Excuse me? [PHONE_NUMBER] [PHONE_NUMBER].
[10:42.02-10:44.34] Agent: All right, so [PHONE_NUMBER].
[10:44.69-10:49.18] Agent: [PHONE_NUMBER] [PHONE_NUMBER]. Correct.
[10:50.64-10:51.53] Agent: All right, thank you.
[10:51.59-10:54.75] Agent: So my name is [PERSON_NAME] and I'll be taking care of you from here.
[10:55.12-11:00.99] Agent: Perfect. And I do need to let you know the call is being recorded for quality and verification purposes.
[11:01.68-11:05.90] Agent: So I'll just need to get a little, little information from you.
[11:06.25-11:09.02] Agent: And [PERSON_NAME], we will take over here in just a little bit.
[11:09.88-11:15.50] Agent: And may I have the month, date and [DURATION] the damage occurred to your windshield, please?
[11:16.12-11:19.62] Customer: Yes. [DATE_INTERVAL] [DATE_INTERVAL].
[11:21.63-11:24.74] Customer: So [DATE] [DATE], [DATE].
[11:25.15-11:25.89] Customer: Yes.
[11:30.43-11:31.93] Agent: All right, thank you.
[11:34.24-11:40.25] Agent: And may I have you confirm your address, city, state and zip code as it appears on the policy?
[11:40.79-11:49.53] Customer: Yes. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[11:51.48-11:54.72] Agent: Thank you. And I show an additional first name on the policy.
[11:54.79-11:56.86] Agent: Can you confirm that name for me please?
[11:57.20-11:59.58] Customer: Yes, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[12:01.88-12:05.58] Agent: And may I have the [DURATION], make and model of the vehicle?
[12:06.20-12:09.92] Customer: Yes, the [DATE_INTERVAL] [ORGANIZATION] Outback.
[12:12.30-12:14.97] Agent: So [ORGANIZATION] Outback [DATE_INTERVAL].
[12:16.95-12:19.40] Agent: And how did the damage occur to the witchget?
[12:21.18-12:24.07] Customer: My [MARITAL_STATUS] was driving it, so I believe it was.
[12:24.14-12:41.72] Customer: It was just a rock chip that came off of a car on the freeway traveling and we took it in to have the rock chip just repaired and they found that the windshield is cracked out on the bottom right hand part of the windshield.
[12:42.46-12:46.47] Customer: So they couldn't replace the rock chip or couldn't repair the rock chip.
[12:46.54-12:47.51] Agent: Not a problem.
[12:49.01-12:52.51] Agent: Now any as the company started working on your windshield.
[12:52.89-12:54.24] Customer: No, they did not.
[12:56.22-13:00.24] Agent: And I sure your vehicle has a four door station wagon, is that correct?
[13:00.55-13:04.65] Customer: Yes, it isay. Thank you.
[13:09.72-13:13.65] Agent: Now you have a $[MONEY_AMOUNT] deductible for this vehicle.
[13:13.96-13:18.69] Agent: Okay. That you will be responsible for paying at the time the work is completed.
[13:18.88-13:19.74] Agent: Okay,
[13:21.36-13:22.89] Agent: Give me just a moment.
[13:26.74-13:32.13] Agent: Now your [DATE_INTERVAL] [ORGANIZATION] Outback has a safety system camera.
[13:32.19-13:37.36] Agent: And [ORGANIZATION] requires precise realignment of the camera after a windshield replacement.
[13:37.82-13:42.36] Agent: Right. Recalibration by qualified specialist is required by [ORGANIZATION].
[13:42.93-13:47.32] Agent: The service will be covered until this critical realignment is done.
[13:47.37-13:50.60] Agent: The safety system that use the camera may not work properly.
[13:51.27-14:01.58] Agent: And since many shops need payment or the recalibration at the time of service, we will send you step by step payment instructions to simplify the claims process
[14:03.24-14:04.93] Agent: and [PERSON_NAME], you still there?
[14:08.48-14:09.93] Customer: I'm sorry. Yes, I am.
[14:10.51-14:15.17] Agent: Okay, no worries. Now do you understand and take responsibility for educating Ms.
[14:15.20-14:18.19] Agent: [PERSON_NAME] on the real alignment of the vehicle.
[14:18.22-14:21.91] Agent: Place. Yeah, absolutely. Okay.
[14:22.89-14:24.79] Agent: All right. So the shop you have select M.
[14:24.82-14:27.94] Agent: [PERSON_NAME] is a program service provider for [ORGANIZATION].
[14:28.12-14:36.39] Agent: Okay. They will provide you with a written workmanship, a warranty, and [ORGANIZATION] will stand behind that warranty for as long as you own the vehicle.
[14:36.70-14:39.12] Agent: Okay. So I do have just a little information for you.
[14:39.13-14:42.03] Agent: If you have a piece of paper and a pencil handy.
[14:42.39-14:43.62] Customer: I do. Go ahead.
[14:45.00-14:52.29] Agent: Okay. So in the event that you need to call us back again for any reason, our toll.
[15:01.03-15:11.50] Agent: Okay. And if you do call back, the person that answers the phone will need this six digit referral number to get into your claim quickly and easily.
[15:11.90-15:12.76] Customer: Okay.
[15:14.50-15:20.61] Customer: [NUMBER_SEQUENCE]. Okay.
[15:22.50-15:25.89] Agent: And [PERSON_NAME], I show you receive your work orders electronically.
[15:25.98-15:27.68] Customer: Is that correct? Yeah.
[15:28.87-15:33.00] Agent: Thank you. I want to thank you for being a value policy holder.
[15:33.03-15:37.37] Agent: M. [PERSON_NAME]. Is there anything further I can assist either one of you with today?
[15:38.00-15:39.38] Customer: No, not at this time.
[15:40.91-15:42.01] Agent: Well, thank you both.
[15:42.08-15:43.01] Agent: Have a great day.
[15:43.12-15:44.65] Customer: Take care. Thanks. You too.
[15:46.60-15:54.70] Agent: All right, Ms. [PERSON_NAME], we are set on that end, so I will go ahead and start with the approval process and
[15:56.32-16:00.40] Agent: dealership stuff that I have to deal with, so.
[16:00.54-16:01.29] Customer: Okay.
[16:02.55-16:07.10] Agent: My [OCCUPATION], they're not going to be available right now, but.
[16:07.24-16:08.51] Customer: Okay. So in the morning.
[16:08.98-16:11.40] Agent: Yeah, I will start working on this and then.
[16:11.49-16:18.27] Agent: Okay, once I have all my ducks in a row, I will give you a call, let you know what update I have and we'll go from there.
[16:18.62-16:21.36] Customer: Okay, sounds great. And do you have a number for me?
[16:22.13-16:23.32] Customer: I have a
[16:27.38-16:32.61] Agent: correct. Yes. Awesome. So I will go ahead and contact you on that number.
[16:32.70-16:37.45] Agent: If I don't reach you, is voicemail fine?
[16:38.18-16:39.64] Customer: Yes, that would be great.
[16:40.26-16:43.63] Agent: Okay, perfect. I will go ahead and get that all updated.
[16:43.73-16:46.04] Agent: We will be talking to you tomorrow.
[16:46.54-16:53.33] Agent: Perfect. Sounds good. And if I don't hear from you in [DURATION] [DURATION] [DURATION] [DURATION], can I just check back with you and see where we're at with the status on it?
[16:53.90-16:55.67] Customer: Oh, yeah, absolutely. Okay.
[16:55.77-16:57.38] Agent: But I should have some answers for you.
[16:57.40-16:59.26] Agent: I should be giving a call tomorrow.
[16:59.44-17:05.62] Agent: Okay. It should be good to go sou I have everything approved at that moment.
[17:05.70-17:11.28] Agent: I don't know. But I will definitely let you know that we're starting the approvals and where we're at.
[17:11.47-17:13.45] Customer: Okay, sounds great. I appreciate your help.
[17:13.50-17:15.42] Agent: Thank you. Thank you.
[17:15.48-17:16.47] Agent: Have a good day.
[17:16.65-17:17.46] Customer: Thank you too. Bye.
[17:17.48-17:18.74] Customer: Byee.","Last [OCCUPATION]. We fix your paying this [PERSON_NAME]. Yes. Hi, my name is [PERSON_NAME] [PERSON_NAME], and I had spoke with [DURATION] [DURATION] [DURATION] the guys at the shop and I can't remember which one I had spoke with about a windshield on our [ORGANIZATION]. Okay, we can definitely take a look. Okay. It was [PERSON_NAME] [PERSON_NAME] and it was with [ORGANIZATION] [ORGANIZATION]. Okay. Did we do the work already or were you. No, no, we're calling to get it done. We had come in for ","Last [OCCUPATION]. We fix your paying this [PERSON_NAME]. Yes. Hi, my name is [PERSON_NAME] [PERSON_NAME], and I had spoke with [DURATION] [DURATION] [DURATION] the guys at the shop and I can't remember which one I had spoke with about a windshield on our [ORGANIZATION]. Okay, we can definitely take a look. Okay. It was [PERSON_NAME] [PERSON_NAME] and it was with [ORGANIZATION] [ORGANIZATION]. Okay. Did we do the work already or were you. No, no, we're calling to get it done. We had come in for a glass chip and they had found that the windshield was broke in the bottom right hand corner and that it needed to be replaced. And so we'd put it off for a while because we'd had that camera on there and we wanted to do some research on the calibration of the camera before we had the windshield replaced. Okay, let's take a look here. So I do see we've done worse, but it was on a [ORGANIZATION] 528. Is there another number it could be under or did you have it set up through us already? No, we didn't have any work done. They didn't do any repairs on it. Oh, okay. So you guys were going to do the chip repair, you just didn't. Ye. Well, you guys wouldn't do it because the windshield was cracked. Okay. Is that the only vehicle that we'ever done for you before? The [ORGANIZATION] is? Yes. I don't have the policy number in here still, but. Are you still with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]? Yes. Okay. Yeah, he took a copy of it and everything. Is it [PERSON_NAME]? [PERSON_NAME]? It's usually the guy that's in the front because then there was a guy that was in the shop too. Okay, got you. So, yes, [PERSON_NAME] is downstairs and he is not available yet, but I can help you get this all. Okay, that's fine. Do you have your policy information with you? I do. So now we would be able to get a glass factory glass windshield for that. What's the [DURATION]? What [DURATION] is it? You said it was a [ORGANIZATION], right? Yes, it's an [DATE_INTERVAL]. [DATE_INTERVAL]. I can definitely try to get that for you. That shouldn't. I mean, every a problem. Kind of different when it comes to that. They usually approve oay [DURATION] [DURATION] old and newer. Okay. Okay. With Subarus, sometimes we have a lot of trouble without installing OEM glass. So we definitely try. Absolutelyay. Only I can do. Start working on that and see. Go ahead. Perfect. The only thing that we're looking at is I called the dealership and they were telling us that usually they're about 100 to 99% able to recalibrate the camera if they have a factory [ORGANIZATION], factory glass. So that's why we were wondering. And one of the gentlemen I spoke with that was out in the shop, he said when he called back with the windshield, he said that you guys could calibrate it there. And if it's not, if you guys have problems with it the same day or the next day, you guys can run it through [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and then still get it back to run it through with the insurance. Yeah, yeah, absolutely. Okay, perfect. Let. Let me pull up your vehicle here. Do you have that VIN number? I do is it's [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [ORGANIZATION] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] Oay. So [DATE_INTERVAL] [ORGANIZATION] outback. All right. Okay. So ye. What we would do is with the vehicle information here, we'd have to call [ORGANIZATION] and initiate the claim. We need that to be set into our name so I can then proceed to get all the approvals I need for attempting to get the OEM glass. I need to see which dealership has it readily available and then oay we can schedule the appointment after all that is done. Okay. If you have time to do a little three way phone call with me and I can. We can start that and I can start working on it. Oh, sure. That would be great. Awesome. All right. So do you have your policy number? Yes, it is [NUMBER_SEQUENCE]. Okay. Sorry about that. Do you know what date the damage happened to the vehicle or the windshield? The date on it, it was, let's see, [DATE], [DATE] [DATE] or [DATE] [DATE]. Okay, perfect. [DATE] [DATE]. All right, I'm going to go ahead and place you on hold. I'll bring [ORGANIZATION] on the phone. The [ORGANIZATION] [ORGANIZATION] set up the claim. They'll ask you some of the same questions. How, when and where the damage happened, and then they release it to us. And I'll start on my end of those approval. Okay, sounds great. Thank you. You're welcome. One moment. Thank you very much for calling. Please continue to hold and we will be with you shortly. Thank you for waiting. We apologize for the inconvenience and are working as quickly as possible to take your call. Thank you for your call. Please continue to hold and we will be with you shortly. Ms. [PERSON_NAME]? Yes. Thanks for haling. I do have a [OCCUPATION] on the phone from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and I may have missed [DURATION] [DURATION] [DURATION] digits for your policy. Number. We were just trying, trying to clarify that. Oh, okay, let me. So, policy number is [HEALTHCARE_NUMBER]. Excuse me? [PHONE_NUMBER] [PHONE_NUMBER]. All right, so [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. Correct. All right, thank you. So my name is [PERSON_NAME] and I'll be taking care of you from here. Perfect. And I do need to let you know the call is being recorded for quality and verification purposes. So I'll just need to get a little, little information from you. And [PERSON_NAME], we will take over here in just a little bit. And may I have the month, date and [DURATION] the damage occurred to your windshield, please? Yes. [DATE_INTERVAL] [DATE_INTERVAL]. So [DATE] [DATE], [DATE]. Yes. All right, thank you. And may I have you confirm your address, city, state and zip code as it appears on the policy? Yes. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. Thank you. And I show an additional first name on the policy. Can you confirm that name for me please? Yes, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And may I have the [DURATION], make and model of the vehicle? Yes, the [DATE_INTERVAL] [ORGANIZATION] Outback. So [ORGANIZATION] Outback [DATE_INTERVAL]. And how did the damage occur to the witchget? My [MARITAL_STATUS] was driving it, so I believe it was. It was just a rock chip that came off of a car on the freeway traveling and we took it in to have the rock chip just repaired and they found that the windshield is cracked out on the bottom right hand part of the windshield. So they couldn't replace the rock chip or couldn't repair the rock chip. Not a problem. Now any as the company started working on your windshield. No, they did not. And I sure your vehicle has a four door station wagon, is that correct? Yes, it isay. Thank you. Now you have a $[MONEY_AMOUNT] deductible for this vehicle. Okay. That you will be responsible for paying at the time the work is completed. Okay, Give me just a moment. Now your [DATE_INTERVAL] [ORGANIZATION] Outback has a safety system camera. And [ORGANIZATION] requires precise realignment of the camera after a windshield replacement. Right. Recalibration by qualified specialist is required by [ORGANIZATION]. The service will be covered until this critical realignment is done. The safety system that use the camera may not work properly. And since many shops need payment or the recalibration at the time of service, we will send you step by step payment instructions to simplify the claims process and [PERSON_NAME], you still there? I'm sorry. Yes, I am. Okay, no worries. Now do you understand and take responsibility for educating Ms. [PERSON_NAME] on the real alignment of the vehicle. Place. Yeah, absolutely. Okay. All right. So the shop you have select M. [PERSON_NAME] is a program service provider for [ORGANIZATION]. Okay. They will provide you with a written workmanship, a warranty, and [ORGANIZATION] will stand behind that warranty for as long as you own the vehicle. Okay. So I do have just a little information for you. If you have a piece of paper and a pencil handy. I do. Go ahead. Okay. So in the event that you need to call us back again for any reason, our toll. Okay. And if you do call back, the person that answers the phone will need this six digit referral number to get into your claim quickly and easily. Okay. [NUMBER_SEQUENCE]. Okay. And [PERSON_NAME], I show you receive your work orders electronically. Is that correct? Yeah. Thank you. I want to thank you for being a value policy holder. M. [PERSON_NAME]. Is there anything further I can assist either one of you with today? No, not at this time. Well, thank you both. Have a great day. Take care. Thanks. You too. All right, Ms. [PERSON_NAME], we are set on that end, so I will go ahead and start with the approval process and dealership stuff that I have to deal with, so. Okay. My [OCCUPATION], they're not going to be available right now, but. Okay. So in the morning. Yeah, I will start working on this and then. Okay, once I have all my ducks in a row, I will give you a call, let you know what update I have and we'll go from there. Okay, sounds great. And do you have a number for me? I have a correct. Yes. Awesome. So I will go ahead and contact you on that number. If I don't reach you, is voicemail fine? Yes, that would be great. Okay, perfect. I will go ahead and get that all updated. We will be talking to you tomorrow. Perfect. Sounds good. And if I don't hear from you in [DURATION] [DURATION] [DURATION] [DURATION], can I just check back with you and see where we're at with the status on it? Oh, yeah, absolutely. Okay. But I should have some answers for you. I should be giving a call tomorrow. Okay. It should be good to go sou I have everything approved at that moment. I don't know. But I will definitely let you know that we're starting the approvals and where we're at. Okay, sounds great. I appreciate your help. Thank you. Thank you. Have a good day. Thank you too. Bye. Byee."
52,1172,67410c669f9640cb83f095232fa5498b,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/67410c669f9640cb83f095232fa5498b_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91766155,0.9176615418502202,404.0,908,908,2.2475247524752477,54,7,"[DURATION], [GENDER_SEXUALITY], [LOCATION], [MONEY_AMOUNT], [PERSON_NAME], [STATISTICS], [TIME]",44,False,89.027,79,55,24,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.78-00:02.12] Agent: Hello, this is [PERSON_NAME].
[00:02.77-00:05.71] Customer: Hi. I saw your number online.
[00:07.09-00:09.83] Agent: Me? Yeah, hang on [TIME] second there.
[00:09.86-00:13.35] Agent: Let me get you on my pickup on my speaker here.
[00:13.54-00:14.47] Agent: Hear better?
[00:18.50-00:21.02] Agent: Yes, sir. All right, so u.
[00:21.09-00:24.89] Customer: I caught a raccoon in my attic, and I don't really know what to do with it now.
[00:25.02-00:26.38] Customer: I don't know if that's something that y'all.
[00:26.41-00:27.23] Customer: Y'all did.
[00:28.48-00:31.77] Agent: Yeah. What zip code do you live in?
[00:32.35-00:34.98] Customer: [LOCATION], [LOCATION]. I live here in [LOCATION].
[00:35.55-00:37.30] Agent: Yeah. So
[00:38.63-00:42.92] Agent: I assume, obviously, you bought a trap and you put the trap in the attic and you caught it.
[00:43.10-00:45.66] Customer: Yeah, yeah.
[00:47.52-01:00.45] Agent: The. So what we do is, is that we have a fee that where we're going to come out, take that trap, take it away, relocate the animal, and then bring back the trap.
[01:01.91-01:07.50] Agent: We have a fee for the fee to do that is [MONEY_AMOUNT] plus tax.
[01:09.83-01:13.33] Agent: And we would probably.
[01:13.75-01:24.78] Agent: The trap. As far as the trap being brought back to you, it would not be done today because where we're going to take the animal is going to be over 20 miles away so that it can't come back.
[01:26.61-01:37.89] Agent: So we would end up bringing the trap back probably on Monday, Monday or Tuesday, because we'll be right back in [LOCATION] on that in that area again.
[01:37.97-01:40.19] Agent: So is that something you want to have done?
[01:40.66-01:42.47] Customer: Yeah, it's perfect.
[01:44.25-01:46.11] Agent: About the ch. Yep.
[01:46.61-01:49.47] Agent: No problem. Let me tell you what.
[01:53.31-02:08.00] Agent: What the risk. So there is a little risk, and it would not surprise me is that what we're finding right now is the time of year is that every raccoon.
[02:08.10-02:14.78] Agent: Just about every raccoon that is in somebody's attic is a [GENDER_SEXUALITY] who has had babies
[02:16.82-02:18.25] Agent: this time of year.
[02:18.54-02:21.85] Agent: Usually the babies have gotten older.
[02:22.02-02:33.65] Agent: And, you know, I'd say [STATISTICS] of all the babies out there are getting older to the point where they're either already coming out with mom or they are
[02:35.03-02:41.21] Agent: about to, you know, be brought out and be taught the ways of, you know, around the outside.
[02:42.03-02:48.13] Agent: So. So you do have this risk that this raccoon that's been caught is a [GENDER_SEXUALITY].
[02:48.27-02:54.24] Agent: And once we get this caught, you may have babies that are left in your attic.
[02:54.81-03:00.61] Agent: Okay. If the babies are old enough to get out on their own, you may have to trap them.
[03:00.67-03:02.32] Agent: You may have to put the trap back up there.
[03:02.37-03:04.90] Agent: You may have to catch them [TIME] at a time, [TIME] at a time.
[03:04.96-03:08.43] Agent: Whatever happens, you get them caught and you get them all out.
[03:08.61-03:14.31] Agent: Or sometimes what's happening is that you get this mom out of there, and now they're stuck.
[03:14.41-03:18.18] Agent: The babies are not old Enough to come out and they may die in your attic.
[03:18.24-03:22.93] Agent: So we could, we can, if we.
[03:23.62-03:29.88] Agent: I will probably have, you know, get my employee to bring that raccoon to me.
[03:30.07-03:37.20] Agent: We will look at it in the trap and see if we determine that it is a mother.
[03:37.34-03:44.91] Agent: Because there be it should be easy enough to tell if it's a mom and if she's been nursing babies.
[03:46.12-03:52.90] Agent: And then what you need to do is and then start listening and paying attention to what's going on.
[03:52.97-03:57.62] Agent: Now that this raccoon'out of the way, if you start to hear these babies crying.
[03:57.81-04:01.75] Agent: Have you heard anything that might make you think that there's more than [TIME]?
[04:02.49-04:05.75] Customer: No, honestly, I just hear like this [TIME] just scarirying around.
[04:05.92-04:11.47] Agent: We like thece've already closed the entrance.
[04:11.88-04:20.13] Customer: Yeah. So we, I think there was like [TIME] raccoons that had gone in here and we scared them off in the attic and I was able to close out where they were coming in from.
[04:20.31-04:24.96] Customer: But I guess for like you didn t scare all of them away for [TIME] of them in there.
[04:25.00-04:27.26] Customer: Right, right. That's why I trap it.
[04:27.94-04:31.86] Agent: Let me, let me get your information so that I can put it in the system.
[04:31.96-04:33.00] Agent: What is your name?
[04:33.33-04:34.52] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[04:34.57-04:35.68] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[04:36.94-04:41.95] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Yes.
[04:42.62-04:44.70] Agent: Okay, and the address?
[04:44.88-04:48.30] Customer: It's a [LOCATION] [LOCATION] [LOCATION].
[04:48.45-04:50.17] Agent: Ha, I'm sorry, hold on [TIME] second.
[04:50.23-04:51.60] Customer: [LOCATION]
[04:53.13-04:57.75] Customer: [LOCATION], [LOCATION] what lane?
[04:58.64-04:59.38] Customer: [LOCATION]
[05:00.76-05:06.58] Customer: [LOCATION] [LOCATION]. Best number to reach you at.
[05:06.61-05:09.04] Agent: Is it this [TIME] when we're heading that direction?
[05:09.22-05:11.79] Customer: Yes, yes. Okay,
[05:15.64-05:18.46] Agent: A good email address for you would
[05:23.00-05:23.86] Agent: Gmail
[05:30.71-05:32.13] Agent: got. Okay.
[05:40.88-05:48.77] Agent: Okay, so what we would do is the guy who will be coming out, his name, he goes by [PERSON_NAME].
[05:49.98-05:53.78] Agent: He will. He would definitely call you when he's heading that direction.
[05:53.92-06:01.00] Agent: He is going to be getting in [LOCATION] about [TIME] to do a job in [LOCATION].
[06:01.89-06:17.77] Agent: That'probably take him [DURATION], [DURATION] [DURATION] or so, hopefully not [DURATION] [DURATION], but let's just say [TIME], [TIME] by [TIME], you know, he should be able to be to your place between [TIME] and [TIME].
[06:19.56-06:22.86] Customer: Okay. Yeah, I'll be here [DURATION] [DURATION] [DURATION], so shouldn't be a problem.
[06:23.95-06:26.85] Agent: All right, I. Well, he will call you when he's head in that direction.
[06:26.88-06:28.93] Agent: We'll get over there and we'll get him picked up for you.
[06:29.08-06:31.97] Customer: Okay. Do you take card or do you need cash or how do I.
[06:32.00-06:36.11] Customer: Yeah, no credit card'fine okay, sounds perfect.
[06:36.17-06:37.14] Agent: You'll be able to pay him?
[06:37.19-06:38.49] Agent: He'll be able to process it there.
[06:38.56-06:40.48] Customer: So appreciate it. All right.
[06:40.51-06:41.83] Agent: Thank you. All right.","Hello, this is [PERSON_NAME]. Hi. I saw your number online. Me? Yeah, hang on [TIME] second there. Let me get you on my pickup on my speaker here. Hear better? Yes, sir. All right, so u. I caught a raccoon in my attic, and I don't really know what to do with it now. I don't know if that's something that y'all. Y'all did. Yeah. What zip code do you live in? [LOCATION], [LOCATION]. I live here in [LOCATION]. Yeah. So I assume, obviously, you bought a trap and you put the trap in the attic and you ","Hello, this is [PERSON_NAME]. Hi. I saw your number online. Me? Yeah, hang on [TIME] second there. Let me get you on my pickup on my speaker here. Hear better? Yes, sir. All right, so u. I caught a raccoon in my attic, and I don't really know what to do with it now. I don't know if that's something that y'all. Y'all did. Yeah. What zip code do you live in? [LOCATION], [LOCATION]. I live here in [LOCATION]. Yeah. So I assume, obviously, you bought a trap and you put the trap in the attic and you caught it. Yeah, yeah. The. So what we do is, is that we have a fee that where we're going to come out, take that trap, take it away, relocate the animal, and then bring back the trap. We have a fee for the fee to do that is [MONEY_AMOUNT] plus tax. And we would probably. The trap. As far as the trap being brought back to you, it would not be done today because where we're going to take the animal is going to be over 20 miles away so that it can't come back. So we would end up bringing the trap back probably on Monday, Monday or Tuesday, because we'll be right back in [LOCATION] on that in that area again. So is that something you want to have done? Yeah, it's perfect. About the ch. Yep. No problem. Let me tell you what. What the risk. So there is a little risk, and it would not surprise me is that what we're finding right now is the time of year is that every raccoon. Just about every raccoon that is in somebody's attic is a [GENDER_SEXUALITY] who has had babies this time of year. Usually the babies have gotten older. And, you know, I'd say [STATISTICS] of all the babies out there are getting older to the point where they're either already coming out with mom or they are about to, you know, be brought out and be taught the ways of, you know, around the outside. So. So you do have this risk that this raccoon that's been caught is a [GENDER_SEXUALITY]. And once we get this caught, you may have babies that are left in your attic. Okay. If the babies are old enough to get out on their own, you may have to trap them. You may have to put the trap back up there. You may have to catch them [TIME] at a time, [TIME] at a time. Whatever happens, you get them caught and you get them all out. Or sometimes what's happening is that you get this mom out of there, and now they're stuck. The babies are not old Enough to come out and they may die in your attic. So we could, we can, if we. I will probably have, you know, get my employee to bring that raccoon to me. We will look at it in the trap and see if we determine that it is a mother. Because there be it should be easy enough to tell if it's a mom and if she's been nursing babies. And then what you need to do is and then start listening and paying attention to what's going on. Now that this raccoon'out of the way, if you start to hear these babies crying. Have you heard anything that might make you think that there's more than [TIME]? No, honestly, I just hear like this [TIME] just scarirying around. We like thece've already closed the entrance. Yeah. So we, I think there was like [TIME] raccoons that had gone in here and we scared them off in the attic and I was able to close out where they were coming in from. But I guess for like you didn t scare all of them away for [TIME] of them in there. Right, right. That's why I trap it. Let me, let me get your information so that I can put it in the system. What is your name? My name is [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Yes. Okay, and the address? It's a [LOCATION] [LOCATION] [LOCATION]. Ha, I'm sorry, hold on [TIME] second. [LOCATION] [LOCATION], [LOCATION] what lane? [LOCATION] [LOCATION] [LOCATION]. Best number to reach you at. Is it this [TIME] when we're heading that direction? Yes, yes. Okay, A good email address for you would Gmail got. Okay. Okay, so what we would do is the guy who will be coming out, his name, he goes by [PERSON_NAME]. He will. He would definitely call you when he's heading that direction. He is going to be getting in [LOCATION] about [TIME] to do a job in [LOCATION]. That'probably take him [DURATION], [DURATION] [DURATION] or so, hopefully not [DURATION] [DURATION], but let's just say [TIME], [TIME] by [TIME], you know, he should be able to be to your place between [TIME] and [TIME]. Okay. Yeah, I'll be here [DURATION] [DURATION] [DURATION], so shouldn't be a problem. All right, I. Well, he will call you when he's head in that direction. We'll get over there and we'll get him picked up for you. Okay. Do you take card or do you need cash or how do I. Yeah, no credit card'fine okay, sounds perfect. You'll be able to pay him? He'll be able to process it there. So appreciate it. All right. Thank you. All right."
53,852,48d6b8146d1646be9a925885d66fd744,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/48d6b8146d1646be9a925885d66fd744_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9142487,0.9142486871069183,546.0,1272,1272,2.32967032967033,51,7,"[DURATION], [LOCATION], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.997,117,54,37,21,5,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.57-00:02.81] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.98-00:05.43] IVR/System: Please hold for the next available [OCCUPATION]
[00:08.02-00:09.71] Agent: last [PERSON_NAME]. [PERSON_NAME] to help you.
[00:11.13-00:15.52] Customer: Hi, I was talking to a woman and we got disconnected.
[00:15.81-00:17.32] Customer: Do you know what's your name?
[00:17.82-00:20.82] Agent: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], Let me find out.
[00:20.86-00:21.59] Agent: One second.
[00:27.61-00:30.38] IVR/System: If your windshield needs replacing, don't be misled.
[00:30.48-00:36.12] IVR/System: Many companies save money by your using cheap windshield replacements that could be dangerous if you're in an accident.
[00:36.24-00:43.37] IVR/System: [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives that car makers do.
[00:43.48-00:47.08] IVR/System: Glass is a key component in the structural integrity of your vehicle.
[00:47.18-00:49.96] IVR/System: Insist on first quality glass and adhesives.
[00:50.10-00:53.62] IVR/System: [ORGANIZATION] believes your safety is more important than price.
[00:57.52-01:00.33] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[01:00.47-01:04.02] IVR/System: We're the experts at auto, home and business glass replacement.
[01:04.17-01:09.16] IVR/System: You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies.
[01:09.30-01:12.47] IVR/System: And you'll always know the price upfront before we start.
[01:12.64-01:22.92] IVR/System: We replace fog insulated windows and patio doors, storefronts, entry doors and door closures, tabletops, laminated or temperate safety glass, mobile service, credit cards.
[01:23.06-01:24.11] Agent: Oh, you're talking to [PERSON_NAME].
[01:24.13-01:26.66] Agent: One second. Okay, thanks.
[01:28.52-01:30.34] IVR/System: We appreciate your patience.
[01:30.49-01:33.70] IVR/System: Please continue to hold for the next available [OCCUPATION].
[01:36.81-01:39.57] IVR/System: If your windshield needs replacing, don't be misled.
[01:39.67-01:45.23] IVR/System: Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident.
[01:45.32-01:52.54] IVR/System: The [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives that carma makers do.
[01:52.65-01:56.26] IVR/System: Glass is a key component in the structural integrity of your vehicle.
[01:56.37-01:59.14] IVR/System: Insists on first quality glass and adhesives.
[01:59.29-02:02.70] IVR/System: [ORGANIZATION] believes your safety is more importance than prior.
[02:06.67-02:08.69] Agent: When [PERSON_NAME]. Hey [PERSON_NAME].
[02:09.19-02:11.56] Customer: Yeah, it wasn't [PERSON_NAME].
[02:11.59-02:13.57] Agent: So I'm just going to help you out here.
[02:14.56-02:16.13] Agent: What do we got going on today?
[02:17.72-02:25.70] Customer: I was supposed to email her these pictures of a glass table that I just thought I just.
[02:25.75-02:27.85] Customer: How many times I have to tell this story.
[02:28.62-02:40.24] Customer: The glass table has a wood insert and that wood insert has four metal disc on two metal discs on each side.
[02:41.18-02:49.12] Customer: And then those metal disc are glued to the glass and on two of the metal discs the glue gave way
[02:50.62-02:56.96] Customer: and I'm wondering if something you can fix and she asked me to email her pictures.
[02:58.01-02:58.88] Customer: Okay.
[03:00.22-03:01.50] Customer: Where the glue gave away.
[03:01.53-03:04.75] Customer: Did it break the glass at all or it did not.
[03:05.25-03:09.07] Customer: Okay. Wonder if it was [PERSON_NAME] were talking to
[03:10.69-03:11.53] Customer: this what I'm going to do.
[03:11.55-03:13.41] Customer: I'm going to give you my text number.
[03:13.51-03:15.95] Customer: Are you going to text these or are you going to email these?
[03:16.10-03:17.79] Customer: I was going to email them.
[03:17.98-03:24.99] Agent: Okay. I'm Email them to me because then by then I'm going to track down who you are talking to because I have handful of people that work from home
[03:31.25-03:31.99] Unknown: net.
[03:37.81-03:41.97] Unknown: Yes. And I'm going to put in here table [DURATION].
[03:42.07-03:49.47] Unknown: Okay. Yep. And it's going to come from [PERSON_NAME] Do [PERSON_NAME] [PERSON_NAME].
[03:50.74-03:53.27] Agent: Perfect. Okay. Get them.
[03:53.42-03:56.28] Agent: Okay. I think. I think I just sent them.
[03:57.18-04:02.32] Customer: Okay. So sometimes with a lot of pictures, there's five of them.
[04:02.41-04:05.13] Customer: It pops back. Well, yeah, it popped back.
[04:05.19-04:06.56] Customer: So let me try again.
[04:08.22-04:10.03] Customer: Oh, well, maybe. No, it didn't.
[04:10.06-04:11.45] Customer: It said it did, but it didn't.
[04:11.51-04:13.10] Customer: Let's see if it's in my sentent folder.
[04:13.16-04:16.30] Unknown: Yep. [PERSON_NAME] at [ORGANIZATION] ye
[04:17.60-04:22.61] Agent: I'm telling you, [PERSON_NAME], did we make these for you or no?
[04:22.72-04:26.25] Agent: This is an [NATIONALITY] made table by [ORGANIZATION].
[04:27.19-04:29.33] Agent: It's only [DURATION] years old.
[04:31.12-04:31.86] Unknown: And
[04:33.15-04:35.24] Customer: it happened Sunday evening.
[04:35.39-04:40.74] Customer: I was just sitting on the couch reading a book and I heard this large slam.
[04:40.89-04:48.15] Customer: And if you're looking at the first picture, that's where the table drawers are sitting at like a 45 degree angle.
[04:49.13-04:52.39] Customer: Right. Those supposed to.
[04:53.13-04:57.12] Customer: Those drawers are supposed to be lifted and equal.
[04:57.21-05:00.50] Customer: If you look at the further pictures, you'll see the metal dis.
[05:00.68-05:02.01] Customer: There's four of them.
[05:02.15-05:04.57] Customer: There's two in the back and two in the front.
[05:04.75-05:07.78] Customer: Those ``awr are supposed to be lifted.
[05:07.85-05:13.67] Customer: And those two metal discs are supposed to be glued to be
[05:15.40-05:19.99] Customer: parallel and level with the two back metal discs.
[05:22.85-05:28.43] Customer: Yeah, because I see it looks like it's slightly down on one side from that one picture.
[05:30.20-05:31.87] Agent: Which picture are you looking at?
[05:31.98-05:33.25] Customer: I'm looking at the first picture.
[05:33.30-05:36.07] Customer: I'm just looking at the glass and going across the top.
[05:41.33-05:43.48] Agent: Okay, so the first picture.
[05:44.94-05:47.59] Agent: Yeah, the first picture is the tabletop.
[05:47.78-05:49.88] Agent: The second picture is
[05:52.30-05:55.60] Agent: the top dis is the one in the back.
[05:56.30-06:00.95] Agent: The bottom dis is the one that has come unglued.
[06:01.65-06:10.91] Agent: And if you look at the third picture, it came unglued from that circle that has no coloring on it whatsoever.
[06:11.10-06:13.83] Agent: Okay. Right. I then that.
[06:14.21-06:18.14] Agent: Okay. And then I went to the otherot side to show you the other side.
[06:18.28-06:20.92] Agent: The top dis is still glued.
[06:21.54-06:23.80] Agent: The bottom disk is not.
[06:24.87-06:34.10] Agent: And what I tried to show in the last picture was a bigger picture of the circle where the disc is supposed to be glued.
[06:34.28-06:39.17] Agent: And if you look at that last picture, you see about
[06:40.75-06:44.07] Agent: 2/3 of the way to the right there looks like a bubble.
[06:44.21-06:47.64] Agent: Well, that's the glue that's left on the glass.
[06:50.93-06:51.75] Agent: Okay.
[06:53.37-06:55.14] Agent: All right, let me.
[06:56.08-07:00.50] Agent: I know it's unusual, but I think I need somebody who works with blackass.
[07:01.00-07:28.51] Agent: Well, the problem is, and I'm going to just be honest with you, I don't think we can fix this because usually we don't touch other people's stuff as in another company made this and if we were to put something on their glue and I just don't know if we can get anything to match it that it doesn't going to smear or if it doesn't come out 100% correctly then we end up kind of have to take a responsibility and assume responsibility for this.
[07:28.70-07:31.83] Agent: Or if we're messing with it and we break it, you.
[07:31.86-07:34.25] Agent: It's not something I can have remade, obviously.
[07:34.30-07:35.99] Agent: This is something from [LOCATION].
[07:36.02-07:38.00] Agent: You said as an [NATIONALITY] made desk.
[07:38.86-07:41.24] Agent: I'm quite sure it came with a glass cover too.
[07:42.36-07:44.51] Agent: No, it's just a table.
[07:44.57-07:48.97] Agent: It's an entranceway table and just the way it looks.
[07:49.04-07:51.67] Agent: Except that those drawers are supposed to be lifted up.
[07:51.77-07:59.62] Agent: I got it at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] on [LOCATION] and I have talked to them and they've talked to the manufacturer.
[08:00.15-08:02.94] Agent: They're waiting for the manufacturer to get back to them.
[08:03.11-08:14.84] Agent: But when I talk I went to [ORGANIZATION] [ORGANIZATION] first but when I talk to them they actually think it's [ORGANIZATION] [ORGANIZATION] that would probably have the expertise.
[08:15.01-08:18.12] Agent: So I started searching for [ORGANIZATION] [ORGANIZATION] places.
[08:18.62-08:20.95] Customer: Well, yeah, and I do appreciate that.
[08:21.14-08:31.15] Agent: What I'm gonna do is I'm gonna run this past my [OCCUPATION] g the [OCCUPATION] in the back and ask him his opinion to say is this something looks like we can glue on there for them and get a price.
[08:32.62-08:44.71] Agent: But like I said, I just don't want to get your hopes up on anything because I know that he usually doesn't like to touch anything that we we didn't install or we didn't do anything fix somebody else's, you know what I mean?
[08:44.77-08:46.88] Agent: And like I said, just being honest with you.
[08:47.06-08:50.62] Agent: But I will run it past him and give me few and I'll call you back.
[08:51.51-08:53.25] Agent: Okay. You have my number, right?
[08:53.60-08:55.93] Agent: I do. Okay, thank.
[08:56.63-09:02.77] Agent: [PHONE_NUMBER] Ye all right, give me a second.
[09:02.80-09:03.79] Agent: All right, I'll call you back.
[09:03.88-09:04.67] Agent: Thanks, bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION] last [PERSON_NAME]. [PERSON_NAME] to help you. Hi, I was talking to a woman and we got disconnected. Do you know what's your name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], Let me find out. One second. If your windshield needs replacing, don't be misled. Many companies save money by your using cheap windshield replacements that could be dangerous if you're in an accident. [ORGANIZ","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION] last [PERSON_NAME]. [PERSON_NAME] to help you. Hi, I was talking to a woman and we got disconnected. Do you know what's your name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], Let me find out. One second. If your windshield needs replacing, don't be misled. Many companies save money by your using cheap windshield replacements that could be dangerous if you're in an accident. [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives that car makers do. Glass is a key component in the structural integrity of your vehicle. Insist on first quality glass and adhesives. [ORGANIZATION] believes your safety is more important than price. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We're the experts at auto, home and business glass replacement. You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies. And you'll always know the price upfront before we start. We replace fog insulated windows and patio doors, storefronts, entry doors and door closures, tabletops, laminated or temperate safety glass, mobile service, credit cards. Oh, you're talking to [PERSON_NAME]. One second. Okay, thanks. We appreciate your patience. Please continue to hold for the next available [OCCUPATION]. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. The [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives that carma makers do. Glass is a key component in the structural integrity of your vehicle. Insists on first quality glass and adhesives. [ORGANIZATION] believes your safety is more importance than prior. When [PERSON_NAME]. Hey [PERSON_NAME]. Yeah, it wasn't [PERSON_NAME]. So I'm just going to help you out here. What do we got going on today? I was supposed to email her these pictures of a glass table that I just thought I just. How many times I have to tell this story. The glass table has a wood insert and that wood insert has four metal disc on two metal discs on each side. And then those metal disc are glued to the glass and on two of the metal discs the glue gave way and I'm wondering if something you can fix and she asked me to email her pictures. Okay. Where the glue gave away. Did it break the glass at all or it did not. Okay. Wonder if it was [PERSON_NAME] were talking to this what I'm going to do. I'm going to give you my text number. Are you going to text these or are you going to email these? I was going to email them. Okay. I'm Email them to me because then by then I'm going to track down who you are talking to because I have handful of people that work from home net. Yes. And I'm going to put in here table [DURATION]. Okay. Yep. And it's going to come from [PERSON_NAME] Do [PERSON_NAME] [PERSON_NAME]. Perfect. Okay. Get them. Okay. I think. I think I just sent them. Okay. So sometimes with a lot of pictures, there's five of them. It pops back. Well, yeah, it popped back. So let me try again. Oh, well, maybe. No, it didn't. It said it did, but it didn't. Let's see if it's in my sentent folder. Yep. [PERSON_NAME] at [ORGANIZATION] ye I'm telling you, [PERSON_NAME], did we make these for you or no? This is an [NATIONALITY] made table by [ORGANIZATION]. It's only [DURATION] years old. And it happened Sunday evening. I was just sitting on the couch reading a book and I heard this large slam. And if you're looking at the first picture, that's where the table drawers are sitting at like a 45 degree angle. Right. Those supposed to. Those drawers are supposed to be lifted and equal. If you look at the further pictures, you'll see the metal dis. There's four of them. There's two in the back and two in the front. Those ``awr are supposed to be lifted. And those two metal discs are supposed to be glued to be parallel and level with the two back metal discs. Yeah, because I see it looks like it's slightly down on one side from that one picture. Which picture are you looking at? I'm looking at the first picture. I'm just looking at the glass and going across the top. Okay, so the first picture. Yeah, the first picture is the tabletop. The second picture is the top dis is the one in the back. The bottom dis is the one that has come unglued. And if you look at the third picture, it came unglued from that circle that has no coloring on it whatsoever. Okay. Right. I then that. Okay. And then I went to the otherot side to show you the other side. The top dis is still glued. The bottom disk is not. And what I tried to show in the last picture was a bigger picture of the circle where the disc is supposed to be glued. And if you look at that last picture, you see about 2/3 of the way to the right there looks like a bubble. Well, that's the glue that's left on the glass. Okay. All right, let me. I know it's unusual, but I think I need somebody who works with blackass. Well, the problem is, and I'm going to just be honest with you, I don't think we can fix this because usually we don't touch other people's stuff as in another company made this and if we were to put something on their glue and I just don't know if we can get anything to match it that it doesn't going to smear or if it doesn't come out 100% correctly then we end up kind of have to take a responsibility and assume responsibility for this. Or if we're messing with it and we break it, you. It's not something I can have remade, obviously. This is something from [LOCATION]. You said as an [NATIONALITY] made desk. I'm quite sure it came with a glass cover too. No, it's just a table. It's an entranceway table and just the way it looks. Except that those drawers are supposed to be lifted up. I got it at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] on [LOCATION] and I have talked to them and they've talked to the manufacturer. They're waiting for the manufacturer to get back to them. But when I talk I went to [ORGANIZATION] [ORGANIZATION] first but when I talk to them they actually think it's [ORGANIZATION] [ORGANIZATION] that would probably have the expertise. So I started searching for [ORGANIZATION] [ORGANIZATION] places. Well, yeah, and I do appreciate that. What I'm gonna do is I'm gonna run this past my [OCCUPATION] g the [OCCUPATION] in the back and ask him his opinion to say is this something looks like we can glue on there for them and get a price. But like I said, I just don't want to get your hopes up on anything because I know that he usually doesn't like to touch anything that we we didn't install or we didn't do anything fix somebody else's, you know what I mean? And like I said, just being honest with you. But I will run it past him and give me few and I'll call you back. Okay. You have my number, right? I do. Okay, thank. [PHONE_NUMBER] Ye all right, give me a second. All right, I'll call you back. Thanks, bye."
54,2060,US_TELECOM_100_AH_(134),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(134)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.9142264,0.9142264083457526,1203.0,2684,2684,2.231088944305902,227,10,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.996,272,185,86,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:04.05] Agent: Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:04.11-00:05.67] Agent: How are you doing today?
[00:06.86-00:08.15] Customer: Good, how are you?
[00:08.49-00:10.75] Customer: I'm also good, thanks for asking.
[00:10.94-00:13.56] Agent: This call is guarding phone line and Internet.
[00:13.65-00:15.84] Agent: Can I speak to the person in charge?
[00:17.86-00:19.23] Agent: Can you hold on please?
[00:19.86-00:20.59] Customer: Sure,
[00:26.68-00:27.73] Agent: take a call.
[00:29.20-00:34.17] Agent: Internet. Okay, I am texting you the patient details with the information.
[00:38.80-00:40.72] Customer: Okay. What is the earlt possible?
[00:40.80-00:41.53] Customer: Okay.
[00:45.12-00:46.57] Customer: Okay. So nice of you.
[00:46.68-00:48.26] Customer: I am taking right now.
[01:02.73-01:06.31] Agent: Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[01:06.38-01:07.83] Agent: How are you doing today?
[01:08.33-01:13.71] Agent: Good, thank you. Okay, so say this call is guarding phone line and Internet.
[01:13.78-01:20.12] Agent: We have recently installed new lines in your area due to which no we are providing you promotional plan.
[01:20.30-01:24.08] Agent: Now you can get each of your phone line in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:24.18-01:29.29] Agent: And Internet of 600 megabytes per [DURATION] in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:29.44-01:33.70] Agent: The best thing is you don't have to pay any kind of installation fee, etc.
[01:33.87-01:34.91] Agent: Also, there is no qu.
[01:34.97-01:38.00] Customer: We already have the spectrum connection.
[01:38.10-01:42.09] Customer: Can you transfer us to that promotional activities?
[01:42.45-01:44.72] Agent: Yes, you are using regular plans.
[01:45.09-01:47.80] Agent: You can also. No, we are using the business plan.
[01:48.22-01:50.83] Agent: Okay, mean you are using regular plans.
[01:50.86-01:53.33] Agent: You are currently not using promotional plan.
[01:53.45-01:56.44] Agent: So you can SW this promotion plan.
[01:57.17-02:04.31] Customer: We can? Yes, currently I'm calling for the location which is [LOCATION] [LOCATION] [LOCATION].
[02:06.09-02:10.76] Agent: Okay, sir, so you can swee to this promotional plan.
[02:10.87-02:13.49] Agent: Promotion is available at your current location.
[02:13.82-02:18.93] Agent: So can confirm how many phone lines you are currently using so I can quote you the bill.
[02:19.75-02:22.53] Customer: One phone and one fax line.
[02:23.06-02:24.12] Agent: Okay, sir.
[02:26.31-02:39.21] Agent: Okay, so I can offer you two lines along with one Internet of 600 megabytes per [DURATION] including all taxis and also with wi fi and hotspot in a combined bel below $[MONEY_AMOUNT] [DURATION] [DURATION].
[02:39.66-02:41.99] Agent: And this will be locked in for next [DURATION] [DURATION].
[02:42.06-02:43.49] Agent: That sound good to you?
[02:44.10-02:48.13] Customer: No problem. Okay, so can I transfer this call to my [OCCUPATION]?
[02:48.18-02:49.69] Agent: He will guide you further.
[02:51.26-02:54.00] Customer: We have to sign contract for next [DURATION] [DURATION], right?
[02:54.34-02:56.30] Agent: No, there will be no contract.
[02:56.40-03:07.12] Agent: If you don't like the services, you can switch to other provider or other plan your price after [DURATION] [DURATION], then the rate will increase
[03:08.78-03:10.25] Agent: 4 to $[MONEY_AMOUNT].
[03:11.47-03:15.65] Agent: Sure. Okay. Just a [DURATION], sir.
[03:46.91-03:50.76] IVR/System: Hello. Hello. Thank you so much for holding on.
[03:50.79-03:53.38] Agent: This is [PERSON_NAME], I am [PERSON_NAME] the [OCCUPATION] [OCCUPATION] [OCCUPATION] victim.
[03:53.43-03:54.41] Agent: How are you doing?
[03:54.99-03:56.55] Customer: M doing great, thank you.
[03:56.73-03:57.88] Agent: Perfect. Good to know.
[03:57.99-04:02.80] Agent: So basically you spoke with one of my [OCCUPATION] regarding about the phone lines and Internet services.
[04:02.87-04:08.01] Agent: And you got already two phone and one Internet with [ORGANIZATION], Right?
[04:08.19-04:13.71] Customer: Right. Perfect. How much you are paying for the services right now?
[04:14.25-04:19.06] Customer: I'm not sure, maybe [MONEY_AMOUNT] or something.
[04:19.40-04:26.82] Agent: Got it, sir. So what about if I'm offering you for your two phone lines, it will be cost you in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[04:27.20-04:29.35] Agent: Along with free local and long distance calling.
[04:29.40-04:33.15] Agent: Absolutely free. 35 plus business calling features as well.
[04:33.21-04:40.30] Agent: And also whenever you want, you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well.
[04:40.44-04:52.99] Agent: Plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed and just $[MONEY_AMOUNT] [MONEY_AMOUNT] per [DURATION] including the taxes at all, including the WiF Fi hotspot as well.
[04:53.17-04:55.52] Agent: So $[MONEY_AMOUNT] per [DURATION] is.
[04:55.55-04:56.88] Agent: That sounds good to you?
[04:57.46-04:59.24] Customer: That sounds great to me.
[04:59.31-05:02.44] Customer: But am I eligible for that connection or not?
[05:03.62-05:05.81] Agent: You are eligible for this promotion.
[05:06.38-05:08.95] Customer: Okay, go ahead then do it.
[05:09.13-05:11.99] Agent: Perfect. So let me tell you what is the process we have to follow that.
[05:12.01-05:12.64] Agent: Okay,
[05:13.87-05:15.73] Agent: first of all, let me tell you one thing.
[05:15.86-05:18.65] Agent: This promotion is only for a new customer.
[05:18.82-05:21.61] Agent: So is the reason I'm asking.
[05:22.31-05:23.02] Agent: Let me tell you.
[05:23.04-05:23.89] Agent: Let me tell you.
[05:24.01-05:25.20] Agent: So what can I do for you?
[05:25.25-05:26.71] Agent: As you are not a new customer.
[05:26.80-05:28.44] Agent: So what can I do for you?
[05:28.61-05:32.10] Agent: I'm going to go ahead and create a new account fit for you.
[05:32.25-05:33.06] Customer: Okay.
[05:34.76-05:39.49] Agent: Because as I show you from [ORGANIZATION] [ORGANIZATION], you are a new customer.
[05:39.56-05:42.19] Customer: Okay. No, everything is clear.
[05:43.49-05:48.37] Customer: I understand. But will my service will be interrupted for that?
[05:48.55-05:49.26] Customer: No, no, no, no.
[05:49.29-05:53.49] Agent: They will be not in top for your business website or business name or anything like that.
[05:53.52-05:57.25] Customer: Just for the installation you want to go with the same numbers?
[05:57.88-06:01.66] Agent: Yes. Perfect. So let me tell you what is the process we have to follow that.
[06:01.71-06:04.71] Agent: First of all, we just make an appointment with you to our [OCCUPATION].
[06:04.85-06:06.27] Agent: They're going to visit you.
[06:06.41-06:12.53] Agent: They're going to providing you the newet modem, new equipments and two new numbers for you.
[06:12.56-06:19.84] Agent: Okay. Once the installation is going to be complete and then you can just give me a callack and let me know.
[06:19.90-06:24.06] Agent: I'm gonna just migrate your two new numbers to their old one numbers.
[06:24.11-06:25.81] Agent: I'm going to help you with that too.
[06:26.12-06:29.01] Agent: Provid o. No, I can interrupt that.
[06:29.44-06:33.75] Agent: No, not. They will be not in top to you or anything like they will be not.
[06:33.83-06:38.84] Agent: No, the line will be disconnected for [DURATION] [DURATION].
[06:38.94-06:40.74] Customer: That is a big loss for me.
[06:40.79-06:45.73] Agent: I can. You don't lose your line, you don't lo lose your calls for the customers.
[06:45.88-06:57.28] Agent: The thing is that once the installation is going to be complete, once my [OCCUPATION] will be leave to your business, then you can just give me a callb back within [DURATION] [DURATION].
[06:57.45-07:06.04] Agent: I'll be just taking care of your account and I'LL be just migrate your two new numbers to their old one number and that's it from the [ORGANIZATION] [ORGANIZATION].
[07:06.21-07:12.24] Agent: There will be not take much of your time like within [DURATION] [DURATION] [DURATION] [DURATION] and they're gonna just complete their work for you.
[07:13.54-07:18.31] Customer: Okay, is that possible for to send someone to come to my office?
[07:19.43-07:24.46] Agent: Exactly. First of all, I'm going to just put your address on the portal and submitting the order for you.
[07:24.58-07:27.82] Agent: Then let's see what is the first installation date is available for you.
[07:27.94-07:28.73] Customer: Okay,
[07:32.50-07:35.05] Agent: so can we go ahead and make an appointment with you?
[07:36.70-07:38.85] Customer: Is that possible to do it on Sunday?
[07:39.75-07:48.05] Agent: On Sunday? Just let me check if we have a dates available on Sunday, then we will be sen out the [OCCUPATION] on Sunday.
[07:48.17-07:51.73] Customer: Okay. Okay. Saturday or Sunday?
[07:51.85-07:53.22] Customer: This Saturday or Sunday?
[07:53.37-07:55.14] Agent: Just give me a [DURATION], let me check.
[07:55.44-07:58.26] Customer: Okay, go ahead.
[08:07.20-08:11.25] Agent: Hello? Yes, So I have a date available for you.
[08:11.29-08:13.06] Agent: [DATE] [DATE] [DATE] [DATE].
[08:13.13-08:14.67] Customer: Is that a good [DURATION] for you?
[08:16.55-08:18.61] Customer: You haven't got anything before that?
[08:19.46-08:20.49] Customer: Before that?
[08:21.87-08:26.43] Agent: No, we have not available before the date of [DATE] [DATE] [DATE].
[08:26.58-08:30.52] Agent: The first date we have available for you [DATE] [DATE] [DATE] [DATE] [DATE] [DATE].
[08:33.66-08:35.61] Agent: Okay, what is your name?
[08:36.30-08:37.44] Customer: My name is [PERSON_NAME].
[08:37.55-08:41.33] Agent: And. And can we go ahead and make an appointment with you right now?
[08:42.45-08:43.87] Customer: Not right now, [PERSON_NAME].
[08:45.53-08:49.27] Agent: [PERSON_NAME]. Have you got a pen in your hand?
[08:50.49-08:54.27] Customer: Yes, we do. Please write down my cell phone number.
[08:54.77-09:05.13] Agent: Sure. It'seven1 [PHONE_NUMBER] [PHONE_NUMBER].
[09:05.31-09:07.50] Customer: Okay. [PHONE_NUMBER] [PHONE_NUMBER], right?
[09:07.68-09:11.00] Customer: Right. And last four digit is [PHONE_NUMBER] [PHONE_NUMBER].
[09:12.38-09:14.08] Agent: I can defeat it for you.
[09:14.58-09:19.50] Customer: [PHONE_NUMBER] [PHONE_NUMBER]. I'm sorry.
[09:19.60-09:24.72] Customer: Right. [PHONE_NUMBER] [PHONE_NUMBER] right.
[09:25.01-09:29.39] Agent: Okay, [PERSON_NAME], call me on [DATE].
[09:30.70-09:37.29] Agent: I will give you a decision on that [DURATION] because I can't interrupt the service for even [DURATION] [DURATION].
[09:37.72-09:40.50] Customer: So I want the installation on Sunday.
[09:41.12-09:44.61] Agent: Sure, but the thing is that we just make an appointment right now.
[09:44.64-09:46.52] Agent: I'm going to just place an order for you.
[09:46.66-09:50.93] Agent: You don't lose your calls or you don't lose your Internet before the installation.
[09:52.24-09:58.32] Customer: After installation. I have to let [ORGANIZATION] know that discontinue my previous service.
[09:58.38-10:00.05] Customer: Or you're going to do that?
[10:00.19-10:01.49] Agent: I'm going to just do that for you.
[10:01.51-10:04.66] Agent: I'm going to just deactivate your previous one services.
[10:05.09-10:09.38] Customer: Okay. So [PERSON_NAME], is that possible to do it on [DATE] [DATE]?
[10:10.45-10:13.59] Agent: Sunday. Just give me a [DURATION], Let me check.
[10:27.11-10:32.52] Agent: Hello? Yes sir. I will talk to my [OCCUPATION] and my [OCCUPATION] as well.
[10:32.59-10:38.12] Customer: They are just working on the Saturday, not the [DATE] [DATE] [DATE] [DATE] [DATE].
[10:41.30-10:46.06] Agent: Okay, [PERSON_NAME], thing. The Best thing is that I have [DURATION] [DURATION] [DURATION] available for you.
[10:46.08-10:47.78] Agent: I mean the time slots we have.
[10:47.92-10:50.84] Agent: We have [DURATION] [DURATION] [DURATION] available for you on [DATE] [DATE] [DATE] [DATE].
[10:51.00-10:52.40] Customer: Whenever you want the time.
[10:52.50-10:58.25] Agent: So we will be send out the [OCCUPATION] in between [TIME] To [TIME] okay.
[10:58.35-10:59.99] Agent: Send the [OCCUPATION] at [TIME].
[11:00.76-11:02.61] Customer: I got it. In the morning time.
[11:02.75-11:03.72] Customer: Just give me a [DURATION].
[11:03.78-11:07.41] Agent: Let me just put your address on the portal and submitting the order for you.
[11:07.47-11:09.28] Agent: Then I will let you know for the installation date.
[11:09.30-11:10.87] Customer: Okay, just give me a [DURATION].
[11:21.71-11:24.12] Customer: And [PERSON_NAME], there is no contract, right?
[11:25.07-11:28.93] Agent: Yes, there is no contract and also there is no installation fee as well for you.
[11:28.98-11:31.78] Agent: Because as you're a customer with the spectrum part.
[11:31.83-11:33.76] Agent: That's why. A long time ago.
[11:33.87-11:34.52] Customer: Right?
[11:35.99-11:39.76] Agent: Yeses, that's why.
[11:46.92-11:52.35] Agent: And also as I can mention that we are creating a new account for you because as I show you, you are a new customer.
[11:52.48-11:55.59] Agent: That's why actually we are installing a two new numbers for you.
[11:55.72-12:02.58] Agent: Once the installation is going to be complete then you can just give me a call back and I'll be migrate your two new numbers to their previous phone number for you.
[12:02.61-12:04.47] Customer: Okay. Okay.
[12:06.04-12:07.75] Agent: What is your phone number, [PERSON_NAME]?
[12:08.23-12:10.03] Agent: Do you have pen and paper with you?
[12:10.21-12:27.59] Customer: Yeah. Perfect. So my callback number is [PHONE_NUMBER] and what is the extension?
[12:27.71-12:28.97] Customer: No, there is no extension.
[12:29.02-12:34.11] Customer: Whenever you are giveiving me a callack on that number just ask for my first and last name as well.
[12:34.17-12:36.88] Customer: My first name is [PERSON_NAME] and last name is [PERSON_NAME].
[12:36.98-12:39.71] Customer: Because the thing is that here is the two.
[12:39.85-12:42.71] Customer: [PERSON_NAME], you can also ask for my last name as well.
[12:42.81-12:45.82] Customer: [PERSON_NAME]. Okay, okay. [PERSON_NAME] [PERSON_NAME].
[12:45.91-12:46.62] Customer: Okay,
[12:47.88-12:52.67] Agent: just give me moment now I'm going to just open up a new account for you.
[12:52.81-12:57.22] Agent: So I have your business name which is by his medical, right?
[12:57.51-13:00.79] Customer: Yes. And what name you want to suggest me?
[13:00.81-13:06.15] Agent: I can mention on the business name my portal any alternative name just to make sure.
[13:06.70-13:11.43] Agent: Why? [ORGANIZATION] [ORGANIZATION]. That is your existing business name.
[13:11.46-13:15.65] Agent: I cannot use that similar name because as I mentioned that [TIME] [TIME] beginning we are.
[13:15.71-13:21.80] Agent: I think the connection is not on [ORGANIZATION] [ORGANIZATION] name, it's on Mohamd Waahee'name as far as I remember.
[13:21.85-13:22.98] Agent: Let me check it.
[13:23.13-13:24.36] Agent: You can check it out.
[13:32.75-13:37.28] Agent: Yes, the connection is not on [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[13:37.34-13:39.62] Agent: It's on [PERSON_NAME] [PERSON_NAME] name.
[13:40.32-13:44.13] Agent: Okay, so you can give the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[13:46.27-13:50.25] Agent: Go ahead. [ORGANIZATION] [ORGANIZATION]
[13:51.55-13:53.98] Agent: [ORGANIZATION]. Ye
[13:55.62-13:56.51] Customer: got it.
[13:58.62-14:01.61] Agent: And I have your business address which is.
[14:01.79-14:06.23] Agent: I'm sorry, [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[14:06.26-14:08.75] Agent: And the zip code is [LOCATION] right?
[14:09.05-14:13.96] Agent: [LOCATION] [LOCATION]. I'm sorry, is there is any suite number, unit number, floor number?
[14:14.01-14:14.60] Customer: No.
[14:16.10-14:19.85] Agent: Whenever you are here you will see a big sign of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[14:19.93-14:21.59] Agent: See? Got it sir.
[14:21.71-14:27.97] Agent: So what name do you want to suggest me I can mention on my portal about the point of contact name?
[14:28.99-14:30.61] Customer: Contact name will be my name.
[14:31.11-14:33.04] Customer: First name is [PERSON_NAME] [PERSON_NAME].
[14:33.07-14:34.68] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[14:38.99-14:42.37] Agent: That that name is already mentioned on your existing account.
[14:44.42-14:47.65] Agent: That name is secondary name [TIME] [TIME] existing account.
[14:47.70-14:49.98] Customer: Yep. I don't use that name.
[14:50.03-14:51.10] Customer: I cannot use that name.
[14:51.15-14:54.49] Agent: Can I get any alternative name by like your son?
[14:54.68-14:58.00] Agent: Mainly that account is used [PERSON_NAME] [PERSON_NAME] name.
[14:58.08-15:00.29] Customer: You can put my name [PERSON_NAME] [PERSON_NAME].
[15:01.51-15:07.74] Customer: Sure. [PERSON_NAME] [PERSON_NAME] together then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[15:08.15-15:09.50] Agent: I got it sir.
[15:13.15-15:15.69] Agent: And one last thing I need to change as well.
[15:15.76-15:18.55] Agent: About the email address, I cannot use your similar email.
[15:18.60-15:23.16] Agent: Can I get your personal email or any alternative email I can mention on the portal?
[15:23.78-15:41.09] Customer: You can use [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[15:43.38-15:46.81] Agent: just to make sure this email is not mentioned on your existing account, right?
[15:46.90-15:49.95] Customer: No, no, I got it sir.
[15:50.52-15:55.37] Agent: And do you want to receive the email notification when your monthly statement is ready?
[15:55.55-16:01.38] Customer: Yes. And that should be an auto payment like now.
[16:03.16-16:04.23] Agent: I got it.
[16:13.11-16:18.68] Agent: We will do one thing [PERSON_NAME], when you go finish the installation and transferring all the phone that they will
[16:20.38-16:22.59] Agent: call and fix the auto payment option.
[16:22.62-16:26.69] Agent: Okay? Sure, sure. Why not let me know on same [DURATION], okay?
[16:26.86-16:32.40] Customer: Yeah, yeah. Because we haven't got time to see the bill and pay the bill.
[16:32.90-16:34.88] Customer: So make it auto pay.
[16:34.99-16:37.00] Agent: And one more thing.
[16:38.30-16:42.17] Customer: You supposed to discontinue our previous connection.
[16:45.12-16:45.97] Agent: You will do that.
[16:46.00-16:50.35] Agent: It's your responsibility. Yes, you don't have to worry about that.
[16:50.45-16:52.14] Agent: I'm just taking care of your account now.
[16:52.15-16:57.19] Agent: Okay? Okay, perfect. So I can review order one more time with you.
[16:57.25-17:00.02] Agent: If we are installing a two new brand new numbers for you.
[17:00.15-17:08.26] Agent: Let 600 megabyte per [DURATION] for the Internet speed less s Wii Hotspot plus including free local and long distance calling.
[17:08.31-17:11.78] Agent: Absolutely free. 35 plus business calling features as well.
[17:11.83-17:17.68] Agent: And also whenever you want you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well.
[17:17.82-17:25.35] Agent: Okay. So your bill is fixed in and locked in price for you for next [DURATION] [DURATION], $[MONEY_AMOUNT] per [DURATION].
[17:25.37-17:28.30] Agent: Okay. With taxes and everything.
[17:28.84-17:29.78] Customer: Exactly
[17:31.54-17:34.97] Agent: $[MONEY_AMOUNT] including the taxes.
[17:35.07-17:40.05] Agent: Right. Okay, then it's fine if it is $[MONEY_AMOUNT] round.
[17:40.15-17:48.95] Agent: It'santastic. That is. That is you don't have to worry about that once you will be receiving the first [DURATION] bill and I'll be there to assist you whenever you want.
[17:48.98-17:50.13] Agent: You can just give me a callb back.
[17:50.17-17:56.37] Agent: If your price is going to be raised, you can just give me a call back and I'll be there to help you without you.
[17:56.43-18:03.26] Agent: Okay? Okay, perfect. So your appointment is going to be scheduled in [DATE] [DATE] [DATE]
[18:04.71-18:09.85] Agent: and between time startots we have [TIME] [TIME] morning time [TIME] to [TIME] and [TIME] to [TIME] [TIME] [TIME] [TIME].
[18:09.88-18:10.65] Customer: What time
[18:14.95-18:16.89] Customer: our office open? At [TIME].
[18:17.08-18:19.47] Customer: So [TIME] to [TIME] is good for me.
[18:19.63-18:21.63] Agent: I'll make it for you in between [TIME].
[18:21.75-18:23.69] Customer: [TIME] to [TIME]? Okay.
[18:23.87-18:29.16] Agent: Yeah, perfect sir. So your business order is going to be submitted now.
[18:29.33-18:34.44] Agent: Do you have any other location like your home or anything like that?
[18:34.46-18:36.35] Agent: I can assist you over there as well.
[18:37.40-18:40.20] Agent: First this one, then you will try for other location.
[18:40.33-18:42.01] Agent: Let's see about this one first.
[18:42.11-18:45.55] Agent: I have your number marked, so it's not a problem.
[18:46.01-18:47.58] Agent: Let me confirm your number.
[18:47.61-18:51.99] Agent: It's [PHONE_NUMBER] [PHONE_NUMBER], right?
[18:52.16-18:56.55] Customer: Exactly right. Okay. And your name is [PERSON_NAME] [PERSON_NAME].
[18:56.88-19:03.92] Customer: Yes. Okay, so Saturday after installation I'm going to call you to transfer the phone line, right?
[19:04.10-19:09.09] Agent: Exactly. You can just give me a call back when the [OCCUPATION] leave your business and I'll be there to assist you.
[19:09.11-19:13.20] Agent: I'm going to just put your two new numbers to their old one numbers for you.
[19:13.24-19:19.33] Customer: And also so for that what I have to do to change the number?
[19:19.74-19:21.33] Agent: No, I need to.
[19:22.11-19:26.15] Agent: We will be just installing the two new random numbers for you.
[19:26.17-19:31.57] Agent: Okay, Just as I mentioned that this two numbers is only for a temporary installations for you.
[19:31.62-19:33.59] Agent: Because as I show you, you are a new customer.
[19:33.73-19:40.05] Agent: So once the installation is going to be complete, then we will be just migrate your two new numbers to their all one numbers for you.
[19:40.51-19:43.42] Agent: Okay? Okay. So before I.
[19:43.59-19:45.87] Agent: Before I hang up this call, do you have any questions?
[19:46.37-19:49.24] Customer: No, [PERSON_NAME], right now, not at this moment.
[19:49.33-19:51.55] Agent: If you can do it, it's very good for us.
[19:51.72-19:53.57] Agent: Yes, you don't have to worry about that.
[19:53.61-19:56.12] Agent: Whenever you want you can just give me a call back and I'll be there.
[19:56.14-19:58.72] Agent: Okay? Okay, [PERSON_NAME], thank you.","Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, how are you? I'm also good, thanks for asking. This call is guarding phone line and Internet. Can I speak to the person in charge? Can you hold on please? Sure, take a call. Internet. Okay, I am texting you the patient details with the information. Okay. What is the earlt possible? Okay. Okay. So nice of you. I am taking right now. Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How ar","Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, how are you? I'm also good, thanks for asking. This call is guarding phone line and Internet. Can I speak to the person in charge? Can you hold on please? Sure, take a call. Internet. Okay, I am texting you the patient details with the information. Okay. What is the earlt possible? Okay. Okay. So nice of you. I am taking right now. Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, thank you. Okay, so say this call is guarding phone line and Internet. We have recently installed new lines in your area due to which no we are providing you promotional plan. Now you can get each of your phone line in just $[MONEY_AMOUNT] [DURATION] [DURATION]. And Internet of 600 megabytes per [DURATION] in just $[MONEY_AMOUNT] [DURATION] [DURATION]. The best thing is you don't have to pay any kind of installation fee, etc. Also, there is no qu. We already have the spectrum connection. Can you transfer us to that promotional activities? Yes, you are using regular plans. You can also. No, we are using the business plan. Okay, mean you are using regular plans. You are currently not using promotional plan. So you can SW this promotion plan. We can? Yes, currently I'm calling for the location which is [LOCATION] [LOCATION] [LOCATION]. Okay, sir, so you can swee to this promotional plan. Promotion is available at your current location. So can confirm how many phone lines you are currently using so I can quote you the bill. One phone and one fax line. Okay, sir. Okay, so I can offer you two lines along with one Internet of 600 megabytes per [DURATION] including all taxis and also with wi fi and hotspot in a combined bel below $[MONEY_AMOUNT] [DURATION] [DURATION]. And this will be locked in for next [DURATION] [DURATION]. That sound good to you? No problem. Okay, so can I transfer this call to my [OCCUPATION]? He will guide you further. We have to sign contract for next [DURATION] [DURATION], right? No, there will be no contract. If you don't like the services, you can switch to other provider or other plan your price after [DURATION] [DURATION], then the rate will increase 4 to $[MONEY_AMOUNT]. Sure. Okay. Just a [DURATION], sir. Hello. Hello. Thank you so much for holding on. This is [PERSON_NAME], I am [PERSON_NAME] the [OCCUPATION] [OCCUPATION] [OCCUPATION] victim. How are you doing? M doing great, thank you. Perfect. Good to know. So basically you spoke with one of my [OCCUPATION] regarding about the phone lines and Internet services. And you got already two phone and one Internet with [ORGANIZATION], Right? Right. Perfect. How much you are paying for the services right now? I'm not sure, maybe [MONEY_AMOUNT] or something. Got it, sir. So what about if I'm offering you for your two phone lines, it will be cost you in just $[MONEY_AMOUNT] [DURATION] [DURATION]. Along with free local and long distance calling. Absolutely free. 35 plus business calling features as well. And also whenever you want, you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well. Plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed and just $[MONEY_AMOUNT] [MONEY_AMOUNT] per [DURATION] including the taxes at all, including the WiF Fi hotspot as well. So $[MONEY_AMOUNT] per [DURATION] is. That sounds good to you? That sounds great to me. But am I eligible for that connection or not? You are eligible for this promotion. Okay, go ahead then do it. Perfect. So let me tell you what is the process we have to follow that. Okay, first of all, let me tell you one thing. This promotion is only for a new customer. So is the reason I'm asking. Let me tell you. Let me tell you. So what can I do for you? As you are not a new customer. So what can I do for you? I'm going to go ahead and create a new account fit for you. Okay. Because as I show you from [ORGANIZATION] [ORGANIZATION], you are a new customer. Okay. No, everything is clear. I understand. But will my service will be interrupted for that? No, no, no, no. They will be not in top for your business website or business name or anything like that. Just for the installation you want to go with the same numbers? Yes. Perfect. So let me tell you what is the process we have to follow that. First of all, we just make an appointment with you to our [OCCUPATION]. They're going to visit you. They're going to providing you the newet modem, new equipments and two new numbers for you. Okay. Once the installation is going to be complete and then you can just give me a callack and let me know. I'm gonna just migrate your two new numbers to their old one numbers. I'm going to help you with that too. Provid o. No, I can interrupt that. No, not. They will be not in top to you or anything like they will be not. No, the line will be disconnected for [DURATION] [DURATION]. That is a big loss for me. I can. You don't lose your line, you don't lo lose your calls for the customers. The thing is that once the installation is going to be complete, once my [OCCUPATION] will be leave to your business, then you can just give me a callb back within [DURATION] [DURATION]. I'll be just taking care of your account and I'LL be just migrate your two new numbers to their old one number and that's it from the [ORGANIZATION] [ORGANIZATION]. There will be not take much of your time like within [DURATION] [DURATION] [DURATION] [DURATION] and they're gonna just complete their work for you. Okay, is that possible for to send someone to come to my office? Exactly. First of all, I'm going to just put your address on the portal and submitting the order for you. Then let's see what is the first installation date is available for you. Okay, so can we go ahead and make an appointment with you? Is that possible to do it on Sunday? On Sunday? Just let me check if we have a dates available on Sunday, then we will be sen out the [OCCUPATION] on Sunday. Okay. Okay. Saturday or Sunday? This Saturday or Sunday? Just give me a [DURATION], let me check. Okay, go ahead. Hello? Yes, So I have a date available for you. [DATE] [DATE] [DATE] [DATE]. Is that a good [DURATION] for you? You haven't got anything before that? Before that? No, we have not available before the date of [DATE] [DATE] [DATE]. The first date we have available for you [DATE] [DATE] [DATE] [DATE] [DATE] [DATE]. Okay, what is your name? My name is [PERSON_NAME]. And. And can we go ahead and make an appointment with you right now? Not right now, [PERSON_NAME]. [PERSON_NAME]. Have you got a pen in your hand? Yes, we do. Please write down my cell phone number. Sure. It'seven1 [PHONE_NUMBER] [PHONE_NUMBER]. Okay. [PHONE_NUMBER] [PHONE_NUMBER], right? Right. And last four digit is [PHONE_NUMBER] [PHONE_NUMBER]. I can defeat it for you. [PHONE_NUMBER] [PHONE_NUMBER]. I'm sorry. Right. [PHONE_NUMBER] [PHONE_NUMBER] right. Okay, [PERSON_NAME], call me on [DATE]. I will give you a decision on that [DURATION] because I can't interrupt the service for even [DURATION] [DURATION]. So I want the installation on Sunday. Sure, but the thing is that we just make an appointment right now. I'm going to just place an order for you. You don't lose your calls or you don't lose your Internet before the installation. After installation. I have to let [ORGANIZATION] know that discontinue my previous service. Or you're going to do that? I'm going to just do that for you. I'm going to just deactivate your previous one services. Okay. So [PERSON_NAME], is that possible to do it on [DATE] [DATE]? Sunday. Just give me a [DURATION], Let me check. Hello? Yes sir. I will talk to my [OCCUPATION] and my [OCCUPATION] as well. They are just working on the Saturday, not the [DATE] [DATE] [DATE] [DATE] [DATE]. Okay, [PERSON_NAME], thing. The Best thing is that I have [DURATION] [DURATION] [DURATION] available for you. I mean the time slots we have. We have [DURATION] [DURATION] [DURATION] available for you on [DATE] [DATE] [DATE] [DATE]. Whenever you want the time. So we will be send out the [OCCUPATION] in between [TIME] To [TIME] okay. Send the [OCCUPATION] at [TIME]. I got it. In the morning time. Just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Then I will let you know for the installation date. Okay, just give me a [DURATION]. And [PERSON_NAME], there is no contract, right? Yes, there is no contract and also there is no installation fee as well for you. Because as you're a customer with the spectrum part. That's why. A long time ago. Right? Yeses, that's why. And also as I can mention that we are creating a new account for you because as I show you, you are a new customer. That's why actually we are installing a two new numbers for you. Once the installation is going to be complete then you can just give me a call back and I'll be migrate your two new numbers to their previous phone number for you. Okay. Okay. What is your phone number, [PERSON_NAME]? Do you have pen and paper with you? Yeah. Perfect. So my callback number is [PHONE_NUMBER] and what is the extension? No, there is no extension. Whenever you are giveiving me a callack on that number just ask for my first and last name as well. My first name is [PERSON_NAME] and last name is [PERSON_NAME]. Because the thing is that here is the two. [PERSON_NAME], you can also ask for my last name as well. [PERSON_NAME]. Okay, okay. [PERSON_NAME] [PERSON_NAME]. Okay, just give me moment now I'm going to just open up a new account for you. So I have your business name which is by his medical, right? Yes. And what name you want to suggest me? I can mention on the business name my portal any alternative name just to make sure. Why? [ORGANIZATION] [ORGANIZATION]. That is your existing business name. I cannot use that similar name because as I mentioned that [TIME] [TIME] beginning we are. I think the connection is not on [ORGANIZATION] [ORGANIZATION] name, it's on Mohamd Waahee'name as far as I remember. Let me check it. You can check it out. Yes, the connection is not on [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. It's on [PERSON_NAME] [PERSON_NAME] name. Okay, so you can give the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Go ahead. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Ye got it. And I have your business address which is. I'm sorry, [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. And the zip code is [LOCATION] right? [LOCATION] [LOCATION]. I'm sorry, is there is any suite number, unit number, floor number? No. Whenever you are here you will see a big sign of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. See? Got it sir. So what name do you want to suggest me I can mention on my portal about the point of contact name? Contact name will be my name. First name is [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. That that name is already mentioned on your existing account. That name is secondary name [TIME] [TIME] existing account. Yep. I don't use that name. I cannot use that name. Can I get any alternative name by like your son? Mainly that account is used [PERSON_NAME] [PERSON_NAME] name. You can put my name [PERSON_NAME] [PERSON_NAME]. Sure. [PERSON_NAME] [PERSON_NAME] together then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. I got it sir. And one last thing I need to change as well. About the email address, I cannot use your similar email. Can I get your personal email or any alternative email I can mention on the portal? You can use [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] just to make sure this email is not mentioned on your existing account, right? No, no, I got it sir. And do you want to receive the email notification when your monthly statement is ready? Yes. And that should be an auto payment like now. I got it. We will do one thing [PERSON_NAME], when you go finish the installation and transferring all the phone that they will call and fix the auto payment option. Okay? Sure, sure. Why not let me know on same [DURATION], okay? Yeah, yeah. Because we haven't got time to see the bill and pay the bill. So make it auto pay. And one more thing. You supposed to discontinue our previous connection. You will do that. It's your responsibility. Yes, you don't have to worry about that. I'm just taking care of your account now. Okay? Okay, perfect. So I can review order one more time with you. If we are installing a two new brand new numbers for you. Let 600 megabyte per [DURATION] for the Internet speed less s Wii Hotspot plus including free local and long distance calling. Absolutely free. 35 plus business calling features as well. And also whenever you want you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well. Okay. So your bill is fixed in and locked in price for you for next [DURATION] [DURATION], $[MONEY_AMOUNT] per [DURATION]. Okay. With taxes and everything. Exactly $[MONEY_AMOUNT] including the taxes. Right. Okay, then it's fine if it is $[MONEY_AMOUNT] round. It'santastic. That is. That is you don't have to worry about that once you will be receiving the first [DURATION] bill and I'll be there to assist you whenever you want. You can just give me a callb back. If your price is going to be raised, you can just give me a call back and I'll be there to help you without you. Okay? Okay, perfect. So your appointment is going to be scheduled in [DATE] [DATE] [DATE] and between time startots we have [TIME] [TIME] morning time [TIME] to [TIME] and [TIME] to [TIME] [TIME] [TIME] [TIME]. What time our office open? At [TIME]. So [TIME] to [TIME] is good for me. I'll make it for you in between [TIME]. [TIME] to [TIME]? Okay. Yeah, perfect sir. So your business order is going to be submitted now. Do you have any other location like your home or anything like that? I can assist you over there as well. First this one, then you will try for other location. Let's see about this one first. I have your number marked, so it's not a problem. Let me confirm your number. It's [PHONE_NUMBER] [PHONE_NUMBER], right? Exactly right. Okay. And your name is [PERSON_NAME] [PERSON_NAME]. Yes. Okay, so Saturday after installation I'm going to call you to transfer the phone line, right? Exactly. You can just give me a call back when the [OCCUPATION] leave your business and I'll be there to assist you. I'm going to just put your two new numbers to their old one numbers for you. And also so for that what I have to do to change the number? No, I need to. We will be just installing the two new random numbers for you. Okay, Just as I mentioned that this two numbers is only for a temporary installations for you. Because as I show you, you are a new customer. So once the installation is going to be complete, then we will be just migrate your two new numbers to their all one numbers for you. Okay? Okay. So before I. Before I hang up this call, do you have any questions? No, [PERSON_NAME], right now, not at this moment. If you can do it, it's very good for us. Yes, you don't have to worry about that. Whenever you want you can just give me a call back and I'll be there. Okay? Okay, [PERSON_NAME], thank you."
55,672,3505dd11d0504aa6b442765d7f2bf1aa,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/3505dd11d0504aa6b442765d7f2bf1aa_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9140652,0.9140651615798923,515.0,1114,1114,2.1631067961165047,61,5,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.985,94,35,41,18,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.74-00:02.73] IVR/System: Thank you for calling [ORGANIZATION].
[00:02.75-00:04.29] IVR/System: [ORGANIZATION] [ORGANIZATION] of [LOCATION].
[00:04.46-00:07.42] IVR/System: All calls are recorded for quality assurance and training.
[00:07.56-00:11.28] IVR/System: The next available [OCCUPATION] will be happy to assist you.
[00:25.96-00:27.89] IVR/System: Thank you for calling [LOCATION], [ORGANIZATION].
[00:27.93-00:30.55] IVR/System: [ORGANIZATION]. Please wait for the next available [OCCUPATION].
[00:30.64-00:35.24] IVR/System: You are the next caller in line at any time to leave a voicemail.
[00:35.37-00:36.50] IVR/System: Thank you for calling [ORGANIZATION].
[00:36.53-00:38.70] IVR/System: [ORGANIZATION] [ORGANIZATION], a neighborly company.
[00:39.05-00:43.59] IVR/System: [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] is the local expert for your plumbing and drain care needs.
[00:44.01-00:50.34] IVR/System: Our uniformed professionals provide you with upfront flat rate pricing and there's never an overtime char
[00:52.27-00:53.10] IVR/System: it a great day.
[00:53.15-00:54.31] Agent: [ORGANIZATION]. [ORGANIZATION]. This is [PERSON_NAME].
[00:54.37-00:56.16] Agent: Who do I have the pleasure of speaking with?
[00:57.62-01:08.17] Customer: Yeah, hi, my name is [PERSON_NAME] and what I'm calling about is we have some cabins and the main lodge and we have
[01:09.50-01:15.41] Customer: water and sewer lines that run in front of those cabins through each of the cabins.
[01:15.83-01:18.33] Customer: What we want to do is to be able to install.
[01:18.80-01:24.38] Customer: We want to be able to install decking and therefore need some kind of deck tiles.
[01:24.88-01:33.73] Customer: We have a general idea about where those lines are but we are not able to sort of bring it down to a foot kind of thing, you know.
[01:33.92-01:34.66] Customer: So
[01:36.44-01:38.45] Customer: is there any way of determining
[01:40.08-01:41.75] Customer: where those lines are?
[01:41.81-01:47.20] Customer: They're in the ground about 70ft deep, I believe something like that, maybe six feet.
[01:47.70-01:49.40] Customer: And they run in front of the cabin.
[01:49.43-01:53.50] Customer: So we're not quite sure how close to the cabins and that kind of stuff.
[01:53.67-02:00.14] Customer: So I heard there, I know that for example, electrical lines, you can always find out where those are.
[02:00.19-02:01.88] Customer: They just have the right sensors and stuff.
[02:01.91-02:11.66] Customer: But as far as water and sewer, I think they have to put something down into the line that emits an electrical signal and then they can.
[02:11.75-02:13.94] Customer: I'm not sure said you guys do that?
[02:13.99-02:15.38] Customer: Do you know how to do that?
[02:15.96-02:18.83] Agent: Yeah, that's basically how locate would work.
[02:18.89-02:24.29] Agent: Yeah, we would put a camera down with a locator attached to it and then find it on the surface.
[02:25.19-02:27.66] Agent: Are the sewer lines is this a city?
[02:28.07-02:30.33] Agent: A city hook up or is this more septich?
[02:30.44-02:32.94] Customer: No, this is a country.
[02:33.24-02:36.90] Customer: And so what happens is these sewer lines run to
[02:38.90-02:54.27] Customer: a large tank that then move the septic from one chamber to the next kind of thing until it's sort of purified and then runs from that tank out into an area of dispersal.
[02:54.34-02:55.54] Customer: But that too is underground.
[02:55.60-02:56.71] Customer: We're not concerned about that.
[02:56.74-03:03.40] Customer: It's just basically the lines right in front of these cabinetinss is what we're mostly concerned about because we want to put these piles down
[03:04.96-03:09.21] Customer: within feet of where these lines are.
[03:09.28-03:22.23] Customer: So that's what we were Wondering is could we hire somebody to come there, put down the line, whatever is needed and then be able to say okay, here's maybe drawn on the ground just outside in that immediate area.
[03:22.25-03:23.77] Customer: Doesn't have to go very far.
[03:23.96-03:34.90] Customer: We're just looking for a space about 10 by 12 in front of the cabin just to know where the sewer lines might be in that area.
[03:34.96-03:37.65] Customer: 10 by 12 area in front of the four cabinets.
[03:37.94-03:41.29] Customer: That's what we'fun to deal with.
[03:41.38-03:45.93] Agent: Okay, well, yeah, generally we can locate lines.
[03:46.66-03:52.88] Agent: It being on a septic system, I'm not sure if we would be able to do it without the tank being emptied first.
[03:53.54-03:56.05] Agent: So I'm just going to check with my [OCCUPATION] [OCCUPATION].
[03:56.10-03:58.53] Agent: Do you mind if I put you on a brief hold, [PERSON_NAME]?
[03:59.03-04:00.74] Customer: Oh, absolutely. No, that's fine.
[04:00.80-04:03.61] Agent: Yeah. Wonderful. One moment.
[04:03.66-04:06.37] Agent: Thank you. Yeah, okaye.
[04:07.10-04:08.30] IVR/System: Thank you for calling [ORGANIZATION].
[04:08.32-04:10.53] IVR/System: [ORGANIZATION] [ORGANIZATION], a neighborly company.
[04:10.87-04:15.41] IVR/System: [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] is the local expert for your plumbing and drain care needs.
[04:15.78-04:22.25] IVR/System: Our uniformed professionals provide you with upfront flat rate pricing and there's never an overtime charge.
[04:36.36-04:42.45] IVR/System: [ORGANIZATION]. [ORGANIZATION] understands that your plumbing should work, which is why we're available day and night [DURATION] [DURATION].
[05:10.15-05:17.62] IVR/System: At [ORGANIZATION]. [ORGANIZATION], we go through an exhaustive 14 point checklist to make sure we even fix the problem behind the problem.
[05:27.88-05:29.67] Agent: Thank you for holding, [PERSON_NAME].
[05:30.88-05:32.02] Customer: Yeah, yeah.
[05:33.37-05:39.22] Agent: So it sounds definitely in this case just depends on how far outgr are.
[05:39.41-05:42.82] Agent: So I can double check our service range if I can grab your address.
[05:44.56-05:46.81] Customer: Okay. We're actually in the country.
[05:46.91-05:50.10] Customer: So this is like a little lodge on the [LOCATION] #[LOCATION] [LOCATION].
[05:50.18-05:54.31] Customer: It's on the [LOCATION] [LOCATION] of the river, but it is [LOCATION] [LOCATION] [LOCATION].
[05:56.30-05:59.44] Agent: [LOCATION] [LOCATION] [LOCATION]. Okay, let me just do a search here.
[06:12.54-06:15.28] Agent: There a little east, northeast of [LOCATION].
[06:15.33-06:22.42] Agent: It would be about 10km east [LOCATION] [LOCATION] and then directly north to the river.
[06:23.56-06:33.65] Agent: Oh dear. So I found [LOCATION] and the river and you're way out of our service range I'm afraid here.
[06:34.24-06:36.44] Agent: So I wouldn't be able to get a [OCCUPATION] out that far.
[06:36.48-06:37.81] Agent: [PERSON_NAME], I'm so sorry.
[06:39.07-06:40.81] Customer: Not even if we paid e.
[06:42.07-06:52.83] Agent: We do have an extended service range which we do charge extra to go out, but that service range ends shortly after [LOCATION] [LOCATION], so it's not that far.
[06:54.18-06:55.80] Customer: Oh, I see. Okay.
[06:55.97-07:07.88] Agent: Just in terms of inquiry though, I guess it is possible though to put something down there and figure out where it is in relation to sor the surface lay.
[07:08.86-07:10.44] Agent: Certainly. Yep, you had it right.
[07:10.53-07:13.05] Agent: Its literally just called a sewer line.
[07:13.11-07:13.88] Agent: Locate
[07:15.07-07:20.86] Agent: and you put down a camera with a locator on it and you track it from the surface.
[07:21.03-07:22.21] Agent: So we defitely do it.
[07:22.24-07:30.77] Agent: Whenever we do a sewer replacement, we always do a locate before we prepare any estimates because we always want to make sure we know where the line is first and foremost.
[07:31.95-07:40.49] Customer: Would you happen to know anybody out in that area that would be able to have access to that technology and be able to that?
[07:41.70-07:43.85] Agent: I'm afraid not. Not off the top of my head.
[07:43.94-07:47.37] Agent: My only recommendations here are for the city of [LOCATION] locally.
[07:48.75-08:00.00] Agent: But you can certainly if the a [OCCUPATION] [OCCUPATION] does sewer inspections, they have a sewer camera, then they should generally also have locate technology.
[08:01.43-08:08.76] Customer: Yeah, this was all done by [ORGANIZATION] who does a lot of work in the [LOCATION] [LOCATION] area and whatnot.
[08:09.18-08:11.69] Customer: They put those lines in and everything.
[08:11.75-08:15.88] Customer: Maybe they would have the ability to be able to check.
[08:15.93-08:19.36] Customer: I guess entirely possible for sure.
[08:20.18-08:22.63] Agent: Okay, thanks much. Definitely call around [PERSON_NAME].
[08:23.54-08:26.32] Agent: Okay. Thank you. My pleasure.
[08:26.37-08:28.60] Agent: You have a great day and I'm sorry we couldn't help.
[08:29.50-08:31.18] Customer: Okay, I understand. Thank you.","Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] of [LOCATION]. All calls are recorded for quality assurance and training. The next available [OCCUPATION] will be happy to assist you. Thank you for calling [LOCATION], [ORGANIZATION]. [ORGANIZATION]. Please wait for the next available [OCCUPATION]. You are the next caller in line at any time to leave a voicemail. Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION], a neighborly company. [ORGANIZATION]. [ORGANIZA","Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] of [LOCATION]. All calls are recorded for quality assurance and training. The next available [OCCUPATION] will be happy to assist you. Thank you for calling [LOCATION], [ORGANIZATION]. [ORGANIZATION]. Please wait for the next available [OCCUPATION]. You are the next caller in line at any time to leave a voicemail. Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION], a neighborly company. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] is the local expert for your plumbing and drain care needs. Our uniformed professionals provide you with upfront flat rate pricing and there's never an overtime char it a great day. [ORGANIZATION]. [ORGANIZATION]. This is [PERSON_NAME]. Who do I have the pleasure of speaking with? Yeah, hi, my name is [PERSON_NAME] and what I'm calling about is we have some cabins and the main lodge and we have water and sewer lines that run in front of those cabins through each of the cabins. What we want to do is to be able to install. We want to be able to install decking and therefore need some kind of deck tiles. We have a general idea about where those lines are but we are not able to sort of bring it down to a foot kind of thing, you know. So is there any way of determining where those lines are? They're in the ground about 70ft deep, I believe something like that, maybe six feet. And they run in front of the cabin. So we're not quite sure how close to the cabins and that kind of stuff. So I heard there, I know that for example, electrical lines, you can always find out where those are. They just have the right sensors and stuff. But as far as water and sewer, I think they have to put something down into the line that emits an electrical signal and then they can. I'm not sure said you guys do that? Do you know how to do that? Yeah, that's basically how locate would work. Yeah, we would put a camera down with a locator attached to it and then find it on the surface. Are the sewer lines is this a city? A city hook up or is this more septich? No, this is a country. And so what happens is these sewer lines run to a large tank that then move the septic from one chamber to the next kind of thing until it's sort of purified and then runs from that tank out into an area of dispersal. But that too is underground. We're not concerned about that. It's just basically the lines right in front of these cabinetinss is what we're mostly concerned about because we want to put these piles down within feet of where these lines are. So that's what we were Wondering is could we hire somebody to come there, put down the line, whatever is needed and then be able to say okay, here's maybe drawn on the ground just outside in that immediate area. Doesn't have to go very far. We're just looking for a space about 10 by 12 in front of the cabin just to know where the sewer lines might be in that area. 10 by 12 area in front of the four cabinets. That's what we'fun to deal with. Okay, well, yeah, generally we can locate lines. It being on a septic system, I'm not sure if we would be able to do it without the tank being emptied first. So I'm just going to check with my [OCCUPATION] [OCCUPATION]. Do you mind if I put you on a brief hold, [PERSON_NAME]? Oh, absolutely. No, that's fine. Yeah. Wonderful. One moment. Thank you. Yeah, okaye. Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION], a neighborly company. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] is the local expert for your plumbing and drain care needs. Our uniformed professionals provide you with upfront flat rate pricing and there's never an overtime charge. [ORGANIZATION]. [ORGANIZATION] understands that your plumbing should work, which is why we're available day and night [DURATION] [DURATION]. At [ORGANIZATION]. [ORGANIZATION], we go through an exhaustive 14 point checklist to make sure we even fix the problem behind the problem. Thank you for holding, [PERSON_NAME]. Yeah, yeah. So it sounds definitely in this case just depends on how far outgr are. So I can double check our service range if I can grab your address. Okay. We're actually in the country. So this is like a little lodge on the [LOCATION] #[LOCATION] [LOCATION]. It's on the [LOCATION] [LOCATION] of the river, but it is [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION]. Okay, let me just do a search here. There a little east, northeast of [LOCATION]. It would be about 10km east [LOCATION] [LOCATION] and then directly north to the river. Oh dear. So I found [LOCATION] and the river and you're way out of our service range I'm afraid here. So I wouldn't be able to get a [OCCUPATION] out that far. [PERSON_NAME], I'm so sorry. Not even if we paid e. We do have an extended service range which we do charge extra to go out, but that service range ends shortly after [LOCATION] [LOCATION], so it's not that far. Oh, I see. Okay. Just in terms of inquiry though, I guess it is possible though to put something down there and figure out where it is in relation to sor the surface lay. Certainly. Yep, you had it right. Its literally just called a sewer line. Locate and you put down a camera with a locator on it and you track it from the surface. So we defitely do it. Whenever we do a sewer replacement, we always do a locate before we prepare any estimates because we always want to make sure we know where the line is first and foremost. Would you happen to know anybody out in that area that would be able to have access to that technology and be able to that? I'm afraid not. Not off the top of my head. My only recommendations here are for the city of [LOCATION] locally. But you can certainly if the a [OCCUPATION] [OCCUPATION] does sewer inspections, they have a sewer camera, then they should generally also have locate technology. Yeah, this was all done by [ORGANIZATION] who does a lot of work in the [LOCATION] [LOCATION] area and whatnot. They put those lines in and everything. Maybe they would have the ability to be able to check. I guess entirely possible for sure. Okay, thanks much. Definitely call around [PERSON_NAME]. Okay. Thank you. My pleasure. You have a great day and I'm sorry we couldn't help. Okay, I understand. Thank you."
56,1877,GATE_ACADMEY,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/GATE_ACADMEY_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.91398513,0.9139851181102362,1581.0,4064,4064,2.570524984187223,226,11,"[ACCOUNT_NUMBER], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.979,345,151,191,0,3,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.18-00:11.57] Customer: Yeah, I can hear you now.
[00:11.71-00:14.28] Customer: So can you. Yes.
[00:15.34-00:24.75] Customer: So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL].
[00:26.84-00:38.90] Customer: We had a [OCCUPATION], his name was [PERSON_NAME] [PERSON_NAME] and sometime last year his email became defunct and I suppose he left.
[00:39.48-00:47.49] Customer: So since that time I've been trying to figure out who his replacement is and I've had no luck.
[00:48.48-00:50.62] Customer: Now that's one issue.
[00:50.75-00:57.12] Customer: Okay. The other issue is [PERSON_NAME] [PERSON_NAME] has been calling to.
[00:59.02-01:13.33] Customer: Now we can just order a cheaper version of fiber at [TIME] megabytes, 300 megabytes or 1,000 megabytes for much less money and tie it into our phone line.
[01:14.14-01:23.20] Customer: Based on my experience in our location, it's been very, in the past it's been very difficult to,
[01:24.97-01:26.42] Customer: to get any of that service.
[01:26.45-01:38.08] Customer: And what I asked for was an actual person to come and do an inspection to verify that the service can be provided.
[01:38.45-01:44.07] Customer: Okay. And I thought that I had d got an agreement from Mr.
[01:44.10-02:03.42] Customer: [PERSON_NAME] about this. And so we proceeded with scheduling a [OCCUPATION] to come out and then he placed an order for something I never said I wanted because I wanted to find out if the equipment ##ip is out there for all the [PHONE_NUMBER] different levels of service to say that that can be done.
[02:03.84-02:07.67] Customer: And number one, number two, that it can actually be brought to our suite.
[02:08.25-02:15.04] Customer: It's a very unusual property that is very remote within our very busy area.
[02:15.12-02:19.15] Customer: That makes sense. You know, you can't get [ORGANIZATION] out there.
[02:19.32-02:21.24] Customer: DSL was our only option.
[02:21.30-02:29.25] Customer: And then one day we found a fiber line that was hanging from a telephone pole in the middle of a cow pasture.
[02:29.62-02:35.35] Customer: And [ORGANIZATION] brought the line into the main building of this complex.
[02:35.41-02:37.00] Customer: It's at a church,
[02:38.78-02:46.28] Customer: it's an old seminary building and it's a whole big property that's out in the middle of, you know, farm land.
[02:46.62-03:00.95] Customer: And sough they brought the line into the main building and now whoever wants to spend $[MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION] can attach to that one box that's in the basement of the church.
[03:01.06-03:01.84] Customer: Does that make sense?
[03:01.89-03:03.95] Customer: O yes, that makes sense.
[03:04.10-03:08.27] Customer: Yeah. So when he's calling him and saying, oh yeah, you can have it, you can have it.
[03:08.42-03:18.94] Customer: I would hope that that's the case, but I don't want to sit there and sign up for something, change our plans, go through that whole rigmarole only to have someone come out and say you can't have that.
[03:18.97-03:20.18] Customer: That's not going to work out here.
[03:20.22-03:21.35] Customer: You can't do that.
[03:21.54-03:30.49] Customer: So Anyways, I was very much wanting to just take this step by step because I've had a lot of frustration in the past.
[03:32.15-03:33.60] Customer: Think, ma'am.
[03:34.87-03:38.04] Customer: Like when the text come out on the date that we have decided.
[03:38.11-03:41.62] Customer: Right, Correct. I'm sorry, when?
[03:41.66-03:47.22] Customer: What? When you have decided a date for the text to come out with Mr.
[03:47.26-03:52.77] Customer: [PERSON_NAME], right? Yes. On the [DATE] at [TIME] yeah.
[03:52.83-03:55.94] Customer: If the text come out and if they can do the work.
[03:56.05-03:57.39] Customer: Right. At your business.
[03:57.44-04:03.52] Customer: Right. Yeah. So I'll let them install the Internet and the phone line for you.
[04:03.66-04:11.04] Customer: And as in about your dedicated Internet that you are using, I most supposedly think that you would be canceling that.
[04:11.09-04:31.89] Customer: Right? Well, right. But I have no way of getting in touch with that because anytime I call the number that's on the bill and I say I want to talk about my contract, there's an automated voice message that says, you must speak with your [OCCUPATION] about that and then hangs up on me.
[04:32.07-04:32.78] Customer: So
[04:34.08-04:38.86] Customer: then I actually called the business.
[04:39.80-04:56.38] Customer: Some business number at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] I spoke with someone who understood my problem because when I first called them, some lady answered the phone and told me that the person I should be dealing with is [PERSON_NAME] [PERSON_NAME].
[04:56.43-04:59.25] Customer: And [PERSON_NAME] [PERSON_NAME] only takes care of our landline.
[04:59.32-05:01.86] Customer: She doesn't even know that the fiber line exists.
[05:02.51-05:07.54] Customer: So anyways, so I spoke with this person, [PERSON_NAME] [PERSON_NAME].
[05:07.63-05:15.72] Customer: I've got his email, and he asked me to send a copy of my most recent bill so that he and his [OCCUPATION] could locate our [OCCUPATION] [OCCUPATION].
[05:15.86-05:19.06] Customer: And I did that on Monday, and I have not heard back.
[05:20.17-05:23.90] Agent: Okay, let me. Let me explain you what you can do.
[05:24.61-05:28.58] Agent: You have an account Number on your [ORGANIZATION] dedicated bill, right?
[05:29.44-05:39.79] Agent: Yes. So what you can do is that when you call the number [PHONE_NUMBER], that's not the number that's on my bill.
[05:40.37-05:44.58] Agent: Yeah, let them just know that I want to talk to.
[05:44.94-05:49.97] Agent: Yes, ma'am, you just said is not the number that's on my bill.
[05:50.03-05:52.56] Agent: So I don't know what number you're telling me to call.
[05:53.21-05:55.92] Agent: That is the [ORGANIZATION] [ORGANIZATION] number, ma'am.
[05:57.30-06:07.48] Agent: What? [ORGANIZATION] [ORGANIZATION] number, like they deals with the issues and the problems of the customer with any billing issue, with any account issue, with any kind of issue.
[06:10.06-06:11.31] Customer: I don't think so.
[06:11.46-06:15.17] Customer: Because when I call those numbers, they tell me that [PERSON_NAME] [PERSON_NAME] is the [OCCUPATION].
[06:15.23-06:17.29] Customer: They don't know about the fiber line.
[06:17.32-06:19.02] Customer: That's what I'm trying to tell you guys.
[06:19.61-06:23.38] Customer: Exactly. That's what I am trying to explain to you.
[06:23.49-06:26.15] Agent: Okay, so what number Are you telling me to call [PHONE_NUMBER]?
[06:26.20-06:32.38] Agent: What? [PHONE_NUMBER].
[06:34.64-06:36.75] Agent: Yeah. And then what do you want me to do?
[06:37.08-06:44.76] Agent: Just when you call them, provide them your account number for your ADI or your dedicated Internet dedicated line.
[06:45.46-06:49.81] Agent: Just let them know that I want to talk regarding this to any of the.
[06:50.46-06:52.76] Agent: I don't want a dedicated [OCCUPATION] that already have.
[06:52.79-06:54.54] Agent: I want to talk to some other [OCCUPATION].
[06:54.72-06:58.71] Agent: Any [OCCUPATION] that handles dedicated orders or dedicated Internet.
[06:58.89-07:01.58] Agent: They will transfer you to the desired numbers.
[07:01.72-07:05.20] Agent: And you explain your each and everything to them.
[07:05.39-07:12.38] Agent: Let them know that my contract is expiring in this [DATE_INTERVAL] and tell them that how you want to proceed further.
[07:12.45-07:14.31] Agent: And they would be helping you out on this,
[07:15.89-07:21.92] Customer: right? Well, that's what I was trying to do, but I don't, you know, I haven't been able to get through to anybody.
[07:21.97-07:23.35] Customer: So I'll try that.
[07:23.42-07:24.87] Customer: We'll see if it works.
[07:25.02-07:32.63] Customer: But if they give me to [PERSON_NAME] [PERSON_NAME], then I know that [ORGANIZATION] is so full of crap I can't even, you know, because I already did.
[07:33.30-07:34.58] Agent: Okay, just ask him that.
[07:34.60-07:36.15] Agent: I don't want to talk to [PERSON_NAME].
[07:36.81-07:40.02] Customer: I did. And the women got like.
[07:40.12-07:41.89] Customer: I'm telling you, that's who your [OCCUPATION] is.
[07:41.98-07:43.12] Customer: That's who it is.
[07:43.42-07:45.07] Agent: Okay. Did you.
[07:46.54-07:48.64] Customer: I have never been through a kids like this.
[07:48.69-07:51.06] Customer: Totally. Tell me about it.
[07:51.21-07:53.23] Customer: You know, that's what I'm trying to tell you.
[07:53.26-07:55.27] Agent: I think, I think that you should.
[07:56.06-08:03.92] Agent: You should. When you say I've never been through a case like this, that's not my fault, you know, that ist.
[08:04.11-08:05.96] Customer: That's the location fault.
[08:07.87-08:14.20] Customer: So I need to take this step by step and I need, I need 18 [ORGANIZATION] [ORGANIZATION] understanding and cooperation.
[08:15.43-08:17.22] Customer: You know, I want to do this.
[08:17.24-08:18.38] Customer: I want to do it right.
[08:18.50-08:23.21] Customer: Okay. So I'm going to keep pursuing, trying to find my [OCCUPATION].
[08:23.38-08:26.64] Customer: Okay. So I can figure out what to do with that contract.
[08:26.71-08:28.77] Customer: Okay. So I understand that and I appreciate it.
[08:28.78-08:32.09] Customer: I'm going to try what you suggested and see if it goes anywhere.
[08:32.18-08:37.21] Customer: Okay? Okay. But what I need from you guys is I need that [OCCUPATION] to come out.
[08:37.27-08:43.14] Customer: I need to know like that it isn't just an inspection through a computer system.
[08:43.57-08:55.09] Customer: Because when I would talk to my [OCCUPATION] [OCCUPATION], there was always a question, an issue whether the equipment that was in that building could carry that much bandwidth.
[08:55.12-08:57.94] Customer: Right now we have 50 gigabytes, not [TIME].
[08:58.01-09:06.10] Customer: We have 50. And each time we started out, the first time we had 10 megabytes, then we had 20 megabytes, then we had 50.
[09:06.28-09:09.39] Customer: And each time we grew we had to get a new box in there.
[09:09.86-09:13.72] Customer: So for this guy to say that we can have a thousand megabytes.
[09:15.46-09:23.79] Customer: I just, you know, they talked about how there would have to be equipment at the location and there has to be equipment at the telephone pole.
[09:24.46-09:27.08] Agent: And I. Let me explain it to you.
[09:27.13-09:31.12] Agent: Let me explain it to you that what kind of Internet that we are providing you.
[09:31.21-09:34.32] Agent: Let me explain it to you so you can understand it in a better way.
[09:34.45-09:40.24] Agent: Okay. I wanted to ask you one question that how many employees does.
[09:41.13-09:41.88] Unknown: Is
[09:43.25-09:45.12] Customer: school. It's a school.
[09:45.62-09:48.03] Agent: Okay. So there, there's, you know,
[09:49.29-09:53.72] Agent: there's eight [OCCUPATION] and two [OCCUPATION] [OCCUPATION].
[09:54.23-09:57.35] Agent: Just 10 people are having access to the Internet, right?
[09:57.53-10:02.52] Agent: No. And then there's about 30 [OCCUPATION] that have access to the Internet.
[10:03.26-10:10.04] Agent: I'm Sorry, there's about 30 [OCCUPATION] on top of that that have access to the Internet.
[10:10.75-10:13.73] Agent: Like it's almost like 40 people that are using the Internet.
[10:13.78-10:16.83] Agent: Right? That's right. And then there's also.
[10:16.87-10:22.96] Customer: But see, the thing is that I don't want to make a decision about how much Internet is needed.
[10:23.03-10:24.30] Customer: That's why I want the.
[10:24.40-10:25.88] Customer: My [OCCUPATION] [OCCUPATION]
[10:27.13-10:38.20] Customer: to just talk to the [OCCUPATION] about what's available and then I can have a conversation with my [OCCUPATION] [OCCUPATION] and then we can call [ORGANIZATION].
[10:38.25-10:42.14] Customer: I can call [PERSON_NAME] [PERSON_NAME] and say, okay, let's do this much.
[10:42.20-10:46.88] Customer: I'm not making that decision now and you're not going to force me into it, okay?
[10:47.38-10:48.07] Customer: No, no, no, no.
[10:48.10-10:50.71] Customer: I'm not forcing you to anything at this point of time.
[10:50.74-11:02.43] Agent: I just wanted to get your point and exact idea that what is happening and what are your business like, so we can tell you a better solution for that.
[11:02.61-11:08.80] Agent: But as you said that the users are almost 40 people around there that are using the Internet.
[11:08.98-11:14.34] Agent: So I would suggest that you keep your 50 by 50 the way you are using that.
[11:14.43-11:23.99] Customer: No, no, actually the [OCCUPATION] [OCCUPATION] says getting more would be much better because maintaining the computers and pushing updates is a big hassle.
[11:24.10-11:26.36] Customer: They can only barely do ten at a time.
[11:26.50-11:30.94] Customer: So. No, listen, I'm trying to tell you, do not consult with me on this.
[11:31.09-11:34.35] Customer: Okay? Okay. I don't want to make that decision.
[11:34.48-11:36.56] Customer: I am not going to make that decision.
[11:36.62-11:39.00] Customer: I'm going to have my [OCCUPATION] [OCCUPATION] make that decision.
[11:39.14-11:41.00] Customer: But first I need to know what's possible.
[11:41.09-11:43.99] Customer: Do you understand? I understand that.
[11:44.28-11:58.06] Customer: Okay. So I need the, the [OCCUPATION] to come out and say, yes, we can do what's being proposed either [TIME], 300 and 1,000 equipment here, the equipment there.
[11:58.11-11:59.58] Customer: It's everywhere. It needs to be.
[11:59.71-12:01.22] Customer: We've got the lines for it.
[12:01.27-12:03.19] Customer: It's all great, what do you want?
[12:03.25-12:04.49] Customer: And then we'll make the choice.
[12:04.60-12:07.89] Customer: That's it. Okay, yeah, I understand that.
[12:08.43-12:10.97] Customer: I've already been talking to you guys for way too long.
[12:11.00-12:14.71] Customer: I don't have time to sit here and do this all day long know.
[12:14.81-12:19.07] Customer: And I have a research project to try to figure out who my [OCCUPATION] is for the [ORGANIZATION].
[12:19.17-12:20.39] Customer: So I'm kind of done.
[12:20.53-12:24.01] Customer: I'm like done. I'm ready to tell you guys, you and Mr.
[12:24.05-12:29.68] Customer: [PERSON_NAME] go take a hike, you know and I'll just stick with my [ORGANIZATION] because this is not worth it.
[12:29.81-12:35.21] Customer: So please, OK please, please move along as I'm asking.
[12:35.35-12:37.70] Agent: Okay, I understand your concern.
[12:37.74-12:42.48] Customer: That's the reason that I'm talking to you here, I'm talking to you about this.
[12:42.61-12:46.56] Customer: But actually you are just going after the numbers of speed, right?
[12:46.69-12:52.15] Customer: The Internet that you are already using, that is 50 by 50 gig, yes.
[12:52.53-12:59.12] Customer: Internet that we are providing you, that is thousand by 1,000 megabytes, right?
[12:59.50-13:02.20] Customer: Yes. A gig is more than.
[13:03.65-13:06.77] Customer: Sorry, excuse me, not gigabytes, megabytes.
[13:06.83-13:09.60] Customer: I forgive me for misspeaking there.
[13:10.46-13:11.38] Customer: Give me a second.
[13:11.48-13:12.91] Customer: Just give me a second please.
[13:13.41-13:14.20] Customer: Thanks
[13:21.79-13:24.13] Customer: ma'ma am. Yeah, yeah.
[13:24.20-13:27.53] Customer: Internet. You are just going for the numbers.
[13:28.72-13:30.56] Customer: The numbers. You're just going after the numbers.
[13:30.58-13:34.81] Customer: The thousand by thousand is a shared platform, right?
[13:34.92-13:36.34] Customer: And that's what I asked.
[13:36.75-13:43.25] Customer: I asked [PERSON_NAME] or [PERSON_NAME] [PERSON_NAME] that is this shared or is it dedicated it share.
[13:43.79-13:46.36] Customer: Okay, well then he didn't tell me the honest truth.
[13:46.42-13:47.34] Customer: He said it was shared.
[13:47.39-13:50.41] Customer: And what about the [TIME] by hundred, is that shared?
[13:50.72-13:58.28] Customer: The [TIME] by [TIME] is also shared like the Internet speed would be divided amongst your your user.
[13:58.34-14:01.30] Customer: Everybody has property, everybody at the property.
[14:01.35-14:05.84] Customer: So you won't be receiving any speed for that, any good speed for that.
[14:06.00-14:07.71] Customer: And this won't be helping you out.
[14:07.81-14:08.97] Customer: This won't be helping you out.
[14:09.00-14:34.74] Agent: So like if I would suggest the current speed, the 50 by 50 that you have once you call them, once you call them, once you talk to your [OCCUPATION] regarding this or in [DATE_INTERVAL] I can help you regarding this and I can provide you a hundred hundred by [TIME] dedicated Internet when your contract expires and we can go on with [TIME] by [TIME] Internet that would be much more better.
[14:35.84-14:41.70] Agent: [TIME] by [TIME] shared or [TIME] by [TIME] [ORGANIZATION] hundred by 180 im ma'am.
[14:41.86-14:51.22] Agent: Becauseay your use as per your users as per your users like the 50 by 50 as you are saying Is.
[14:51.36-14:53.10] Agent: Is not workable for you.
[14:53.25-14:56.36] Agent: So. Right. The thousand by thousand that we.
[14:56.45-15:00.58] Agent: That Mr. Get tried to offer you, that won't be worth of it, ma'am.
[15:00.76-15:02.70] Agent: That literally won t be worth of it.
[15:02.86-15:03.55] Agent: Like
[15:04.77-15:05.69] Customer: he lied to me.
[15:05.71-15:07.29] Customer: I just, you should talk to him about this.
[15:07.31-15:08.50] Customer: And maybe he didn't mean to.
[15:08.53-15:12.95] Customer: Maybe didn't know what he was talking about because I said share or is this dedicated?
[15:13.04-15:14.54] Customer: He said it's dedicated.
[15:14.88-15:21.02] Customer: So, you know, if he told me it was shared, I would't, I would said, well, never mind.
[15:22.49-15:26.00] Agent: Okay, so I think that was a miscommunication regarding this.
[15:26.06-15:34.90] Agent: As per your business plan and as per your like, it's a school and the [DURATION] [DURATION] user, the shared Internet won't be even working a penny for you.
[15:34.97-15:36.86] Agent: Like working like a moneyny for you at your business.
[15:36.89-15:38.26] Customer: Yeah, right. So I just.
[15:38.29-15:40.52] Customer: A big, big, big was of my time.
[15:40.68-15:49.13] Customer: Exactly. Yeah. Let me, Let me please, please inform him that he needs to do better on that because that, that's very frustrating.
[15:49.31-15:51.09] Agent: I apologize on his behalf.
[15:51.16-15:54.71] Agent: But let me get you the course for a thousand.
[15:55.00-15:57.67] Agent: Sorry, [TIME] by [TIME] dedicated Internet.
[15:57.84-15:59.33] Agent: Let me get back to you on this.
[15:59.39-16:04.60] Agent: And I would be the one who would be like dealing with you on the email from now onwards regarding that.
[16:04.63-16:06.89] Customer: How about that? That sounds good.
[16:06.94-16:08.13] Customer: God bless you. Thank you.
[16:08.18-16:09.47] Customer: I appreciate it. Yeah.
[16:09.65-16:18.48] Agent: Because at this point of time, if you are going with some other platform or some other thing like that, that would be a total mess for you, for your business.
[16:18.67-16:21.61] Customer: That's what I thought and that's why I wanted the inspection.
[16:21.70-16:25.20] Customer: I wanted to have the [OCCUPATION] [OCCUPATION] because I didn't believe.
[16:25.35-16:32.49] Customer: I feel like it's just like it's a push, it's a sales push, you know, and nobody's paying attention to what the customer needs.
[16:32.59-16:34.32] Customer: And that I don't appreciate.
[16:35.89-16:37.11] Agent: He placed the order.
[16:37.18-16:37.91] Agent: Let me just tell you.
[16:37.94-16:38.77] Agent: He placed the order.
[16:38.83-16:41.30] Customer: I never said I wanted to order a damn thing.
[16:41.48-16:43.60] Customer: I said I need an inspection first.
[16:43.77-16:46.13] Customer: So. Okay, you know, that's pushy.
[16:46.19-16:49.50] Customer: That's bad [PERSON_NAME] and it's a bad representation of [ORGANIZATION].
[16:49.64-16:51.58] Agent: I'm really sorry on his behalf, actually, he.
[16:51.64-16:52.76] Customer: Ye. No, I appreciate that.
[16:52.81-16:58.78] Agent: So I'll stop sayingthing more and we can, we can move past that and do the right thing for late school.
[16:58.98-17:04.16] Agent: I would suggest you that you don't even contact the number that I provided you.
[17:04.29-17:06.74] Agent: As you already mentioned me, that
[17:08.68-17:13.20] Agent: your existing dedicated contract is going to expire in [DATE_INTERVAL].
[17:13.24-17:17.40] Agent: Right? That's right. So we can move forward from that.
[17:17.48-17:23.93] Agent: I can provide A Coote for your @[ORGANIZATION] dedicated Internet of [TIME] by [TIME] to you.
[17:24.07-17:31.37] Agent: And in [DATE_INTERVAL] as all of the equipment and everything is already installed there.
[17:31.40-17:36.80] Agent: Right. So it won t be taking much our time much of our time to install the [TIME] by [TIME].
[17:36.84-17:41.93] Agent: We just have to route the writers and it won't be like.
[17:42.43-17:46.78] Agent: It won't be a hassle for you for the installation of the [TIME] by [TIME] let.
[17:46.95-17:53.42] Customer: Yeah I mean hopefully it's just turning it up because you know in the past when we had to get a new box it.
[17:53.52-17:58.80] Customer: Exactly. The initializing and getting it running has been like a complete nightmare.
[17:58.93-18:02.90] Customer: Dealing with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] people over the phone like it was.
[18:03.04-18:04.36] Customer: It was like a.
[18:04.45-18:06.67] Customer: You know, the second circle of hell.
[18:09.02-18:22.99] Agent: Yeah, I totally understand that like the Internet installation is a way big hassle but you have already as you have already the equipment as the parts are already run around each and everything is already done.
[18:23.14-18:25.32] Agent: So why going for another platform?
[18:25.49-18:30.10] Agent: We can just no that yeah and the only thing is if there's.
[18:30.17-18:33.83] Agent: If the box that's there can handle a hundred I think that it can.
[18:33.90-18:39.88] Agent: But you know each time technology changes they say no you need a new box know.
[18:40.05-18:53.38] Agent: So let s. So look when we would be checking that once we go for paperwork sending you quotes and all these things we would be definitely working on that.
[18:53.41-18:58.20] Agent: But if we can upgrade your speed on the dedicated Internet to [TIME] by [TIME].
[18:58.33-19:03.57] Agent: Right. Ye ye. Well hopefully the price I can't go much higher in price.
[19:03.63-19:11.24] Agent: So hopefully each time I renew the price becomes you know the same as the last one you only I get more.
[19:11.30-19:12.88] Agent: So hopefully the price is good.
[19:12.96-19:17.03] Agent: So do what you can there really it's our only option.
[19:17.48-19:21.73] Agent: Yeah. Let me. Because you have a very large scale of users right.
[19:21.87-19:26.33] Agent: So that compulsory for your business to get a proper dedicated Internet.
[19:26.47-19:29.29] Agent: So let me get to work on that.
[19:29.44-19:31.62] Agent: Let me gather up some codes.
[19:32.09-19:40.85] Agent: Gather up for some things for your [ORGANIZATION] and yeah if after that let me send you a code first of all that what we can do.
[19:40.99-19:46.84] Agent: I want you to ask you one thing regarding here that are your phone lines are you using calling pats or.
[19:47.01-19:50.63] Agent: They are different. You are just pay for the Internet.
[19:50.82-19:54.28] Agent: Yeah. The phone line is just a simple landline.
[19:54.58-19:56.94] Agent: It's not anything fancy and that's all we need.
[19:57.00-20:02.34] Customer: And you know what's been really frustrating with regards to that is that they charge us out the nose.
[20:02.40-20:11.39] Customer: We had two lines because we were keeping a dedicated back line spending $[MONEY_AMOUNT] [DURATION] [DURATION] on two stupid landlines with barely any long distance calling.
[20:11.42-20:19.47] Customer: It is ridiculous. And so but because we didn't have Internet bundled with it, we had to pay higher amount.
[20:20.41-20:25.01] Customer: Now, years in the past I was able to get a discount because we had the ADI.
[20:25.15-20:42.13] Customer: But in [DATE_INTERVAL] when the renewal happened, or actually it happened at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL], I was, no, excuse me, at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] I was unable to get any discounts because I was unable to reach my [OCCUPATION] for the [ORGANIZATION].
[20:43.60-20:45.69] Customer: And one hand just didn't talk to the other.
[20:45.72-20:48.33] Customer: And we've just been paying way too much for the landline.
[20:48.40-20:52.80] Customer: So it seems like we should have an accommodation on our landline.
[20:52.86-20:58.33] Customer: Our one simple stinking landline that isn't digital, it's not run through the Internet.
[20:58.40-21:14.15] Agent: Nothing. Let me ask you, let me help you on vemone thing that if we provide you tool calling pats for like one calling F for your numbers and we also provide you a dedicated factax that would be connected to the Internet.
[21:14.20-21:16.20] Agent: Right. So dedicated Internet.
[21:16.38-21:18.61] Customer: We don't want the dedicated facts anymore.
[21:18.64-21:20.00] Customer: We just need the one landline.
[21:20.06-21:22.82] Customer: We just need one phone line, that's it.
[21:23.01-21:26.88] Customer: And I don't know that we have to add any fancy digital service.
[21:26.90-21:31.98] Customer: In fact I prefer to have a landline because when the power goes out we can use the phone.
[21:32.53-21:39.41] Customer: So, you know, I don't think I want to make this a voip or anything like that.
[21:39.51-21:42.12] Customer: And I don't need fancy voicemail, nothing.
[21:42.49-21:44.24] Agent: Okay, that's totally understandable.
[21:44.29-21:45.69] Agent: So we over here now.
[21:45.73-21:49.32] Agent: I just wanted to get clear at all points from your end.
[21:49.45-21:53.03] Agent: So like we are doing the exact thing that what you need.
[21:53.06-21:56.69] Agent: So over here we are talking about the Internet, nothing else, right?
[21:56.87-22:04.78] Agent: Correct. So can I have your [ORGANIZATION] dedicated Internet account number so I can start a work on that?
[22:05.36-22:22.56] Customer: Yes, it's [ACCOUNT_NUMBER]. It's [ACCOUNT_NUMBER].
[22:22.60-22:25.76] Agent: Correct. You have an extra one in there.
[22:25.84-22:37.13] Customer: So it's [ACCOUNT_NUMBER] and then the last [PHONE_NUMBER] digits are [ACCOUNT_NUMBER].
[22:37.31-22:39.09] Customer: I understand that. I got that.
[22:39.27-22:43.88] Agent: Okay. Sorry. Yeah. So from here onward
[22:46.78-22:50.47] Agent: I'm spe. This is the [ORGANIZATION] [ORGANIZATION], you'miss [PERSON_NAME] [PERSON_NAME].
[22:50.62-22:54.29] Agent: And let me recfirm, reconfirm your email.
[22:54.32-22:59.06] Customer: That is [EMAIL_ADDRESS] that's correct.
[22:59.43-23:06.58] Customer: And the bill is in the name of our corporate name which is the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:06.95-23:09.02] Customer: [ORGANIZATION] [ORGANIZATION] is a [ORGANIZATION].
[23:09.80-23:14.93] Customer: So when you look up that bill, it's going to sayve the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:15.60-23:17.68] Customer: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:17.74-23:21.17] Customer: Right. Correct. [ORGANIZATION] [ORGANIZATION].
[23:21.35-23:22.96] Agent: Let me write it down with me.
[23:23.01-23:26.18] Agent: [ORGANIZATION] [ORGANIZATION]. Yeah. [ORGANIZATION] is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:26.88-23:29.28] Agent: Okay. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:29.46-23:33.09] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:33.20-23:36.55] Customer: Yeah, it's education or [OCCUPATION].
[23:37.12-23:41.31] Customer: Well, on the bill, it's just abbreviated ed.
[23:41.64-23:44.70] Customer: So it's the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:45.79-23:48.87] Customer: Ed, right. Yes. Yeah.
[23:48.98-23:50.47] Agent: That's great. That's great.
[23:50.61-23:52.48] Agent: I would be working on that.
[23:52.79-23:56.22] Agent: We would be seeing if we can see and help you out or something like that.
[23:56.27-24:03.36] Agent: Okay. Okay. Super. From now onwards, ma'am, for you, no long calls, just email.
[24:03.55-24:09.09] Agent: Okay't. So you don't waste your time because I know running an academy is hard.
[24:09.70-24:12.94] Customer: Yeah. Thank you. Now, y.
[24:14.81-24:16.17] Agent: I don't want to lose you.
[24:16.23-24:17.45] Unknown: How do I get ah.
[24:17.47-24:19.98] Unknown: Hold of you and so I don't hear from you?
[24:20.57-24:29.92] Agent: Okay, let me. Whenever you call this number, the 877-number just asked for [PERSON_NAME], and I would be the one who would be assisting you on this.
[24:29.94-24:32.96] Agent: Okay? Did you say [PERSON_NAME] or [PERSON_NAME]?
[24:33.14-24:35.98] Agent: It's [PERSON_NAME], ma'am. @ [PERSON_NAME].
[24:37.92-24:39.25] Agent: Okay. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[24:39.31-24:40.96] Agent: [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Yeah.
[24:41.05-24:42.49] Agent: And the last name is [PERSON_NAME].
[24:42.63-24:48.46] Agent: Yeah. So I would be sending you a quote for the [TIME] by [TIME] and we would be carrying on from that onward.
[24:48.49-24:50.67] Agent: Okay. Okay. And then.
[24:50.80-24:53.09] Agent: And that quote will come when do you think?
[24:53.15-24:56.23] Agent: Approximately? I have to work on that.
[24:56.28-24:58.07] Agent: And most probably on Monday.
[24:58.44-25:00.17] Agent: On Monday. Okay. Yeah.
[25:00.27-25:03.05] Agent: All right. And you don't have like an extension, right?
[25:03.12-25:05.50] Customer: There's no way I have extension.
[25:05.57-25:08.41] Agent: Okay. Number extion. Okay.
[25:08.80-25:11.65] Agent: Okay. All right, so I'll dial that number.
[25:12.19-25:14.39] Agent: Dialension [PHONE_NUMBER], ask for [PERSON_NAME].
[25:14.43-25:15.31] Agent: And what's your last name?
[25:15.33-25:17.54] Agent: Did you say [PERSON_NAME], ma'am?
[25:17.91-25:21.15] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Yeah, [PERSON_NAME].
[25:21.33-25:23.06] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:23.39-25:24.71] Agent: Oh, [PERSON_NAME]. Excuse me.
[25:24.73-25:26.40] Agent: I'm so sorry. All right, no problem.
[25:26.46-25:29.49] Agent: Got it. Okay. Oh, my gosh.
[25:29.56-25:31.06] Customer: What a relief. Thank you.
[25:32.19-25:35.00] Agent: No problem. Don't disappear on me.
[25:35.06-25:36.09] Agent: That happens a lot.
[25:36.16-25:38.59] Agent: Don't. Don't worry about that.
[25:38.72-25:41.92] Agent: Every time you would be contacting me, I would be helping you out on this.
[25:42.05-25:46.29] Agent: Actually, I'm really sorry for the initial time that I didn't know about your business situation.
[25:46.47-25:52.58] Agent: And first of all, that we had order sending out for you for the [TIME] by [TIME].
[25:52.65-25:58.72] Agent: I would be, first of all canceling that straight away so that no one comes up at your business premises and you are not irritated with that.
[25:58.77-26:00.86] Agent: Okay. Okay. Very good.
[26:00.93-26:02.34] Agent: All canceled. All done.
[26:02.49-26:04.07] Agent: All right. Yep. Ye.
[26:04.16-26:05.53] Agent: No need to talk to anyone.
[26:05.63-26:08.37] Agent: I would be the one who would be working with you from now onwards.
[26:08.40-26:09.90] Agent: Okay, I got it.
[26:09.97-26:12.17] Customer: Thank you, [PERSON_NAME]. No problem with that.
[26:12.23-26:13.65] Agent: Have a great day, ma'thank.
[26:13.67-26:14.77] Agent: You. You too. By bye.","Yeah, I can hear you now. So can you. Yes. So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL]. We had a [OCCUPATION], his name was [PERSON_NAME] [PERSON_NAME] and sometime last year his email became defunct and I suppose he left. So since that time I've been trying to figure out who his replacement is and I've had no luck. No","Yeah, I can hear you now. So can you. Yes. So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL]. We had a [OCCUPATION], his name was [PERSON_NAME] [PERSON_NAME] and sometime last year his email became defunct and I suppose he left. So since that time I've been trying to figure out who his replacement is and I've had no luck. Now that's one issue. Okay. The other issue is [PERSON_NAME] [PERSON_NAME] has been calling to. Now we can just order a cheaper version of fiber at [TIME] megabytes, 300 megabytes or 1,000 megabytes for much less money and tie it into our phone line. Based on my experience in our location, it's been very, in the past it's been very difficult to, to get any of that service. And what I asked for was an actual person to come and do an inspection to verify that the service can be provided. Okay. And I thought that I had d got an agreement from Mr. [PERSON_NAME] about this. And so we proceeded with scheduling a [OCCUPATION] to come out and then he placed an order for something I never said I wanted because I wanted to find out if the equipment ##ip is out there for all the [PHONE_NUMBER] different levels of service to say that that can be done. And number one, number two, that it can actually be brought to our suite. It's a very unusual property that is very remote within our very busy area. That makes sense. You know, you can't get [ORGANIZATION] out there. DSL was our only option. And then one day we found a fiber line that was hanging from a telephone pole in the middle of a cow pasture. And [ORGANIZATION] brought the line into the main building of this complex. It's at a church, it's an old seminary building and it's a whole big property that's out in the middle of, you know, farm land. And sough they brought the line into the main building and now whoever wants to spend $[MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION] can attach to that one box that's in the basement of the church. Does that make sense? O yes, that makes sense. Yeah. So when he's calling him and saying, oh yeah, you can have it, you can have it. I would hope that that's the case, but I don't want to sit there and sign up for something, change our plans, go through that whole rigmarole only to have someone come out and say you can't have that. That's not going to work out here. You can't do that. So Anyways, I was very much wanting to just take this step by step because I've had a lot of frustration in the past. Think, ma'am. Like when the text come out on the date that we have decided. Right, Correct. I'm sorry, when? What? When you have decided a date for the text to come out with Mr. [PERSON_NAME], right? Yes. On the [DATE] at [TIME] yeah. If the text come out and if they can do the work. Right. At your business. Right. Yeah. So I'll let them install the Internet and the phone line for you. And as in about your dedicated Internet that you are using, I most supposedly think that you would be canceling that. Right? Well, right. But I have no way of getting in touch with that because anytime I call the number that's on the bill and I say I want to talk about my contract, there's an automated voice message that says, you must speak with your [OCCUPATION] about that and then hangs up on me. So then I actually called the business. Some business number at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] I spoke with someone who understood my problem because when I first called them, some lady answered the phone and told me that the person I should be dealing with is [PERSON_NAME] [PERSON_NAME]. And [PERSON_NAME] [PERSON_NAME] only takes care of our landline. She doesn't even know that the fiber line exists. So anyways, so I spoke with this person, [PERSON_NAME] [PERSON_NAME]. I've got his email, and he asked me to send a copy of my most recent bill so that he and his [OCCUPATION] could locate our [OCCUPATION] [OCCUPATION]. And I did that on Monday, and I have not heard back. Okay, let me. Let me explain you what you can do. You have an account Number on your [ORGANIZATION] dedicated bill, right? Yes. So what you can do is that when you call the number [PHONE_NUMBER], that's not the number that's on my bill. Yeah, let them just know that I want to talk to. Yes, ma'am, you just said is not the number that's on my bill. So I don't know what number you're telling me to call. That is the [ORGANIZATION] [ORGANIZATION] number, ma'am. What? [ORGANIZATION] [ORGANIZATION] number, like they deals with the issues and the problems of the customer with any billing issue, with any account issue, with any kind of issue. I don't think so. Because when I call those numbers, they tell me that [PERSON_NAME] [PERSON_NAME] is the [OCCUPATION]. They don't know about the fiber line. That's what I'm trying to tell you guys. Exactly. That's what I am trying to explain to you. Okay, so what number Are you telling me to call [PHONE_NUMBER]? What? [PHONE_NUMBER]. Yeah. And then what do you want me to do? Just when you call them, provide them your account number for your ADI or your dedicated Internet dedicated line. Just let them know that I want to talk regarding this to any of the. I don't want a dedicated [OCCUPATION] that already have. I want to talk to some other [OCCUPATION]. Any [OCCUPATION] that handles dedicated orders or dedicated Internet. They will transfer you to the desired numbers. And you explain your each and everything to them. Let them know that my contract is expiring in this [DATE_INTERVAL] and tell them that how you want to proceed further. And they would be helping you out on this, right? Well, that's what I was trying to do, but I don't, you know, I haven't been able to get through to anybody. So I'll try that. We'll see if it works. But if they give me to [PERSON_NAME] [PERSON_NAME], then I know that [ORGANIZATION] is so full of crap I can't even, you know, because I already did. Okay, just ask him that. I don't want to talk to [PERSON_NAME]. I did. And the women got like. I'm telling you, that's who your [OCCUPATION] is. That's who it is. Okay. Did you. I have never been through a kids like this. Totally. Tell me about it. You know, that's what I'm trying to tell you. I think, I think that you should. You should. When you say I've never been through a case like this, that's not my fault, you know, that ist. That's the location fault. So I need to take this step by step and I need, I need 18 [ORGANIZATION] [ORGANIZATION] understanding and cooperation. You know, I want to do this. I want to do it right. Okay. So I'm going to keep pursuing, trying to find my [OCCUPATION]. Okay. So I can figure out what to do with that contract. Okay. So I understand that and I appreciate it. I'm going to try what you suggested and see if it goes anywhere. Okay? Okay. But what I need from you guys is I need that [OCCUPATION] to come out. I need to know like that it isn't just an inspection through a computer system. Because when I would talk to my [OCCUPATION] [OCCUPATION], there was always a question, an issue whether the equipment that was in that building could carry that much bandwidth. Right now we have 50 gigabytes, not [TIME]. We have 50. And each time we started out, the first time we had 10 megabytes, then we had 20 megabytes, then we had 50. And each time we grew we had to get a new box in there. So for this guy to say that we can have a thousand megabytes. I just, you know, they talked about how there would have to be equipment at the location and there has to be equipment at the telephone pole. And I. Let me explain it to you. Let me explain it to you that what kind of Internet that we are providing you. Let me explain it to you so you can understand it in a better way. Okay. I wanted to ask you one question that how many employees does. Is school. It's a school. Okay. So there, there's, you know, there's eight [OCCUPATION] and two [OCCUPATION] [OCCUPATION]. Just 10 people are having access to the Internet, right? No. And then there's about 30 [OCCUPATION] that have access to the Internet. I'm Sorry, there's about 30 [OCCUPATION] on top of that that have access to the Internet. Like it's almost like 40 people that are using the Internet. Right? That's right. And then there's also. But see, the thing is that I don't want to make a decision about how much Internet is needed. That's why I want the. My [OCCUPATION] [OCCUPATION] to just talk to the [OCCUPATION] about what's available and then I can have a conversation with my [OCCUPATION] [OCCUPATION] and then we can call [ORGANIZATION]. I can call [PERSON_NAME] [PERSON_NAME] and say, okay, let's do this much. I'm not making that decision now and you're not going to force me into it, okay? No, no, no, no. I'm not forcing you to anything at this point of time. I just wanted to get your point and exact idea that what is happening and what are your business like, so we can tell you a better solution for that. But as you said that the users are almost 40 people around there that are using the Internet. So I would suggest that you keep your 50 by 50 the way you are using that. No, no, actually the [OCCUPATION] [OCCUPATION] says getting more would be much better because maintaining the computers and pushing updates is a big hassle. They can only barely do ten at a time. So. No, listen, I'm trying to tell you, do not consult with me on this. Okay? Okay. I don't want to make that decision. I am not going to make that decision. I'm going to have my [OCCUPATION] [OCCUPATION] make that decision. But first I need to know what's possible. Do you understand? I understand that. Okay. So I need the, the [OCCUPATION] to come out and say, yes, we can do what's being proposed either [TIME], 300 and 1,000 equipment here, the equipment there. It's everywhere. It needs to be. We've got the lines for it. It's all great, what do you want? And then we'll make the choice. That's it. Okay, yeah, I understand that. I've already been talking to you guys for way too long. I don't have time to sit here and do this all day long know. And I have a research project to try to figure out who my [OCCUPATION] is for the [ORGANIZATION]. So I'm kind of done. I'm like done. I'm ready to tell you guys, you and Mr. [PERSON_NAME] go take a hike, you know and I'll just stick with my [ORGANIZATION] because this is not worth it. So please, OK please, please move along as I'm asking. Okay, I understand your concern. That's the reason that I'm talking to you here, I'm talking to you about this. But actually you are just going after the numbers of speed, right? The Internet that you are already using, that is 50 by 50 gig, yes. Internet that we are providing you, that is thousand by 1,000 megabytes, right? Yes. A gig is more than. Sorry, excuse me, not gigabytes, megabytes. I forgive me for misspeaking there. Give me a second. Just give me a second please. Thanks ma'ma am. Yeah, yeah. Internet. You are just going for the numbers. The numbers. You're just going after the numbers. The thousand by thousand is a shared platform, right? And that's what I asked. I asked [PERSON_NAME] or [PERSON_NAME] [PERSON_NAME] that is this shared or is it dedicated it share. Okay, well then he didn't tell me the honest truth. He said it was shared. And what about the [TIME] by hundred, is that shared? The [TIME] by [TIME] is also shared like the Internet speed would be divided amongst your your user. Everybody has property, everybody at the property. So you won't be receiving any speed for that, any good speed for that. And this won't be helping you out. This won't be helping you out. So like if I would suggest the current speed, the 50 by 50 that you have once you call them, once you call them, once you talk to your [OCCUPATION] regarding this or in [DATE_INTERVAL] I can help you regarding this and I can provide you a hundred hundred by [TIME] dedicated Internet when your contract expires and we can go on with [TIME] by [TIME] Internet that would be much more better. [TIME] by [TIME] shared or [TIME] by [TIME] [ORGANIZATION] hundred by 180 im ma'am. Becauseay your use as per your users as per your users like the 50 by 50 as you are saying Is. Is not workable for you. So. Right. The thousand by thousand that we. That Mr. Get tried to offer you, that won't be worth of it, ma'am. That literally won t be worth of it. Like he lied to me. I just, you should talk to him about this. And maybe he didn't mean to. Maybe didn't know what he was talking about because I said share or is this dedicated? He said it's dedicated. So, you know, if he told me it was shared, I would't, I would said, well, never mind. Okay, so I think that was a miscommunication regarding this. As per your business plan and as per your like, it's a school and the [DURATION] [DURATION] user, the shared Internet won't be even working a penny for you. Like working like a moneyny for you at your business. Yeah, right. So I just. A big, big, big was of my time. Exactly. Yeah. Let me, Let me please, please inform him that he needs to do better on that because that, that's very frustrating. I apologize on his behalf. But let me get you the course for a thousand. Sorry, [TIME] by [TIME] dedicated Internet. Let me get back to you on this. And I would be the one who would be like dealing with you on the email from now onwards regarding that. How about that? That sounds good. God bless you. Thank you. I appreciate it. Yeah. Because at this point of time, if you are going with some other platform or some other thing like that, that would be a total mess for you, for your business. That's what I thought and that's why I wanted the inspection. I wanted to have the [OCCUPATION] [OCCUPATION] because I didn't believe. I feel like it's just like it's a push, it's a sales push, you know, and nobody's paying attention to what the customer needs. And that I don't appreciate. He placed the order. Let me just tell you. He placed the order. I never said I wanted to order a damn thing. I said I need an inspection first. So. Okay, you know, that's pushy. That's bad [PERSON_NAME] and it's a bad representation of [ORGANIZATION]. I'm really sorry on his behalf, actually, he. Ye. No, I appreciate that. So I'll stop sayingthing more and we can, we can move past that and do the right thing for late school. I would suggest you that you don't even contact the number that I provided you. As you already mentioned me, that your existing dedicated contract is going to expire in [DATE_INTERVAL]. Right? That's right. So we can move forward from that. I can provide A Coote for your @[ORGANIZATION] dedicated Internet of [TIME] by [TIME] to you. And in [DATE_INTERVAL] as all of the equipment and everything is already installed there. Right. So it won t be taking much our time much of our time to install the [TIME] by [TIME]. We just have to route the writers and it won't be like. It won't be a hassle for you for the installation of the [TIME] by [TIME] let. Yeah I mean hopefully it's just turning it up because you know in the past when we had to get a new box it. Exactly. The initializing and getting it running has been like a complete nightmare. Dealing with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] people over the phone like it was. It was like a. You know, the second circle of hell. Yeah, I totally understand that like the Internet installation is a way big hassle but you have already as you have already the equipment as the parts are already run around each and everything is already done. So why going for another platform? We can just no that yeah and the only thing is if there's. If the box that's there can handle a hundred I think that it can. But you know each time technology changes they say no you need a new box know. So let s. So look when we would be checking that once we go for paperwork sending you quotes and all these things we would be definitely working on that. But if we can upgrade your speed on the dedicated Internet to [TIME] by [TIME]. Right. Ye ye. Well hopefully the price I can't go much higher in price. So hopefully each time I renew the price becomes you know the same as the last one you only I get more. So hopefully the price is good. So do what you can there really it's our only option. Yeah. Let me. Because you have a very large scale of users right. So that compulsory for your business to get a proper dedicated Internet. So let me get to work on that. Let me gather up some codes. Gather up for some things for your [ORGANIZATION] and yeah if after that let me send you a code first of all that what we can do. I want you to ask you one thing regarding here that are your phone lines are you using calling pats or. They are different. You are just pay for the Internet. Yeah. The phone line is just a simple landline. It's not anything fancy and that's all we need. And you know what's been really frustrating with regards to that is that they charge us out the nose. We had two lines because we were keeping a dedicated back line spending $[MONEY_AMOUNT] [DURATION] [DURATION] on two stupid landlines with barely any long distance calling. It is ridiculous. And so but because we didn't have Internet bundled with it, we had to pay higher amount. Now, years in the past I was able to get a discount because we had the ADI. But in [DATE_INTERVAL] when the renewal happened, or actually it happened at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL], I was, no, excuse me, at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] I was unable to get any discounts because I was unable to reach my [OCCUPATION] for the [ORGANIZATION]. And one hand just didn't talk to the other. And we've just been paying way too much for the landline. So it seems like we should have an accommodation on our landline. Our one simple stinking landline that isn't digital, it's not run through the Internet. Nothing. Let me ask you, let me help you on vemone thing that if we provide you tool calling pats for like one calling F for your numbers and we also provide you a dedicated factax that would be connected to the Internet. Right. So dedicated Internet. We don't want the dedicated facts anymore. We just need the one landline. We just need one phone line, that's it. And I don't know that we have to add any fancy digital service. In fact I prefer to have a landline because when the power goes out we can use the phone. So, you know, I don't think I want to make this a voip or anything like that. And I don't need fancy voicemail, nothing. Okay, that's totally understandable. So we over here now. I just wanted to get clear at all points from your end. So like we are doing the exact thing that what you need. So over here we are talking about the Internet, nothing else, right? Correct. So can I have your [ORGANIZATION] dedicated Internet account number so I can start a work on that? Yes, it's [ACCOUNT_NUMBER]. It's [ACCOUNT_NUMBER]. Correct. You have an extra one in there. So it's [ACCOUNT_NUMBER] and then the last [PHONE_NUMBER] digits are [ACCOUNT_NUMBER]. I understand that. I got that. Okay. Sorry. Yeah. So from here onward I'm spe. This is the [ORGANIZATION] [ORGANIZATION], you'miss [PERSON_NAME] [PERSON_NAME]. And let me recfirm, reconfirm your email. That is [EMAIL_ADDRESS] that's correct. And the bill is in the name of our corporate name which is the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] is a [ORGANIZATION]. So when you look up that bill, it's going to sayve the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Right. Correct. [ORGANIZATION] [ORGANIZATION]. Let me write it down with me. [ORGANIZATION] [ORGANIZATION]. Yeah. [ORGANIZATION] is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Yeah, it's education or [OCCUPATION]. Well, on the bill, it's just abbreviated ed. So it's the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Ed, right. Yes. Yeah. That's great. That's great. I would be working on that. We would be seeing if we can see and help you out or something like that. Okay. Okay. Super. From now onwards, ma'am, for you, no long calls, just email. Okay't. So you don't waste your time because I know running an academy is hard. Yeah. Thank you. Now, y. I don't want to lose you. How do I get ah. Hold of you and so I don't hear from you? Okay, let me. Whenever you call this number, the 877-number just asked for [PERSON_NAME], and I would be the one who would be assisting you on this. Okay? Did you say [PERSON_NAME] or [PERSON_NAME]? It's [PERSON_NAME], ma'am. @ [PERSON_NAME]. Okay. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Yeah. And the last name is [PERSON_NAME]. Yeah. So I would be sending you a quote for the [TIME] by [TIME] and we would be carrying on from that onward. Okay. Okay. And then. And that quote will come when do you think? Approximately? I have to work on that. And most probably on Monday. On Monday. Okay. Yeah. All right. And you don't have like an extension, right? There's no way I have extension. Okay. Number extion. Okay. Okay. All right, so I'll dial that number. Dialension [PHONE_NUMBER], ask for [PERSON_NAME]. And what's your last name? Did you say [PERSON_NAME], ma'am? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Yeah, [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Oh, [PERSON_NAME]. Excuse me. I'm so sorry. All right, no problem. Got it. Okay. Oh, my gosh. What a relief. Thank you. No problem. Don't disappear on me. That happens a lot. Don't. Don't worry about that. Every time you would be contacting me, I would be helping you out on this. Actually, I'm really sorry for the initial time that I didn't know about your business situation. And first of all, that we had order sending out for you for the [TIME] by [TIME]. I would be, first of all canceling that straight away so that no one comes up at your business premises and you are not irritated with that. Okay. Okay. Very good. All canceled. All done. All right. Yep. Ye. No need to talk to anyone. I would be the one who would be working with you from now onwards. Okay, I got it. Thank you, [PERSON_NAME]. No problem with that. Have a great day, ma'thank. You. You too. By bye."
57,2217,US_TELECOM_100_AH_(66),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(66)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.9138944,0.9138944119094489,1581.0,4064,4064,2.570524984187223,226,11,"[ACCOUNT_NUMBER], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.973,345,217,128,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.18-00:11.57] Customer: Yeah, I can hear you now.
[00:11.71-00:14.28] Customer: So can you. Yes.
[00:15.34-00:24.75] Customer: So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL].
[00:26.84-00:38.90] Customer: We had a [OCCUPATION], his name was [PERSON_NAME] [PERSON_NAME] and sometime last year his email became defunct and I suppose he left.
[00:39.48-00:47.49] Customer: So since that time I've been trying to figure out who his replacement is and I've had no luck.
[00:48.48-00:50.62] Customer: Now that's one issue.
[00:50.75-00:57.12] Customer: Okay. The other issue is [PERSON_NAME] [PERSON_NAME] has been calling to.
[00:59.02-01:13.33] Customer: Now we can just order a cheaper version of fiber at [TIME] megabytes, 300 megabytes or 1,000 megabytes for much less money and tie it into our phone line.
[01:14.14-01:23.20] Customer: Based on my experience in our location, it's been very, in the past it's been very difficult to,
[01:24.97-01:26.42] Customer: to get any of that service.
[01:26.45-01:38.08] Customer: And what I asked for was an actual person to come and do an inspection to verify that the service can be provided.
[01:38.45-01:44.07] Customer: Okay. And I thought that I had d got an agreement from Mr.
[01:44.10-02:03.42] Customer: [PERSON_NAME] about this. And so we proceeded with scheduling a [OCCUPATION] to come out and then he placed an order for something I never said I wanted because I wanted to find out if the equipment ##ip is out there for all the [PHONE_NUMBER] different levels of service to say that that can be done.
[02:03.84-02:07.67] Customer: And number one, number two, that it can actually be brought to our suite.
[02:08.25-02:15.04] Customer: It's a very unusual property that is very remote within our very busy area.
[02:15.12-02:19.15] Customer: That makes sense. You know, you can't get [ORGANIZATION] out there.
[02:19.32-02:21.24] Customer: DSL was our only option.
[02:21.30-02:29.25] Customer: And then one day we found a fiber line that was hanging from a telephone pole in the middle of a cow pasture.
[02:29.62-02:35.35] Customer: And [ORGANIZATION] brought the line into the main building of this complex.
[02:35.41-02:37.00] Customer: It's at a church,
[02:38.78-02:46.28] Customer: it's an old seminary building and it's a whole big property that's out in the middle of, you know, farm land.
[02:46.62-03:00.95] Customer: And sough they brought the line into the main building and now whoever wants to spend $[MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION] can attach to that one box that's in the basement of the church.
[03:01.06-03:01.84] Customer: Does that make sense?
[03:01.89-03:03.95] Customer: O yes, that makes sense.
[03:04.10-03:08.27] Customer: Yeah. So when he's calling him and saying, oh yeah, you can have it, you can have it.
[03:08.42-03:18.94] Customer: I would hope that that's the case, but I don't want to sit there and sign up for something, change our plans, go through that whole rigmarole only to have someone come out and say you can't have that.
[03:18.97-03:20.18] Customer: That's not going to work out here.
[03:20.22-03:21.35] Customer: You can't do that.
[03:21.54-03:30.49] Customer: So Anyways, I was very much wanting to just take this step by step because I've had a lot of frustration in the past.
[03:32.15-03:33.60] Customer: Think, ma'am.
[03:34.87-03:38.04] Customer: Like when the text come out on the date that we have decided.
[03:38.11-03:41.62] Customer: Right, Correct. I'm sorry, when?
[03:41.66-03:47.22] Customer: What? When you have decided a date for the text to come out with Mr.
[03:47.26-03:52.77] Customer: [PERSON_NAME], right? Yes. On the [DATE] at [TIME] yeah.
[03:52.83-03:55.94] Customer: If the text come out and if they can do the work.
[03:56.05-03:57.39] Customer: Right. At your business.
[03:57.44-04:03.52] Customer: Right. Yeah. So I'll let them install the Internet and the phone line for you.
[04:03.66-04:11.04] Customer: And as in about your dedicated Internet that you are using, I most supposedly think that you would be canceling that.
[04:11.09-04:31.89] Customer: Right? Well, right. But I have no way of getting in touch with that because anytime I call the number that's on the bill and I say I want to talk about my contract, there's an automated voice message that says, you must speak with your [OCCUPATION] about that and then hangs up on me.
[04:32.07-04:32.78] Customer: So
[04:34.08-04:38.86] Customer: then I actually called the business.
[04:39.80-04:56.38] Customer: Some business number at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] I spoke with someone who understood my problem because when I first called them, some lady answered the phone and told me that the person I should be dealing with is [PERSON_NAME] [PERSON_NAME].
[04:56.43-04:59.25] Customer: And [PERSON_NAME] [PERSON_NAME] only takes care of our landline.
[04:59.32-05:01.86] Customer: She doesn't even know that the fiber line exists.
[05:02.51-05:07.54] Customer: So anyways, so I spoke with this person, [PERSON_NAME] [PERSON_NAME].
[05:07.63-05:15.72] Customer: I've got his email, and he asked me to send a copy of my most recent bill so that he and his [OCCUPATION] could locate our [OCCUPATION] [OCCUPATION].
[05:15.86-05:19.06] Customer: And I did that on Monday, and I have not heard back.
[05:20.17-05:23.90] Agent: Okay, let me. Let me explain you what you can do.
[05:24.61-05:28.58] Agent: You have an account Number on your [ORGANIZATION] dedicated bill, right?
[05:29.44-05:39.79] Agent: Yes. So what you can do is that when you call the number [PHONE_NUMBER], that's not the number that's on my bill.
[05:40.37-05:44.58] Agent: Yeah, let them just know that I want to talk to.
[05:44.94-05:49.97] Agent: Yes, ma'am, you just said is not the number that's on my bill.
[05:50.03-05:52.56] Agent: So I don't know what number you're telling me to call.
[05:53.21-05:55.92] Agent: That is the [ORGANIZATION] [ORGANIZATION] number, ma'am.
[05:57.30-06:07.48] Agent: What? [ORGANIZATION] [ORGANIZATION] number, like they deals with the issues and the problems of the customer with any billing issue, with any account issue, with any kind of issue.
[06:10.06-06:11.31] Agent: I don't think so.
[06:11.46-06:15.17] Agent: Because when I call those numbers, they tell me that [PERSON_NAME] [PERSON_NAME] is the [OCCUPATION].
[06:15.23-06:17.29] Agent: They don't know about the fiber line.
[06:17.32-06:19.02] Agent: That's what I'm trying to tell you guys.
[06:19.61-06:23.38] Agent: Exactly. That's what I am trying to explain to you.
[06:23.49-06:26.15] Agent: Okay, so what number Are you telling me to call [PHONE_NUMBER]?
[06:26.20-06:32.38] Agent: What? [PHONE_NUMBER].
[06:34.64-06:36.75] Agent: Yeah. And then what do you want me to do?
[06:37.08-06:44.76] Agent: Just when you call them, provide them your account number for your ADI or your dedicated Internet dedicated line.
[06:45.46-06:49.81] Agent: Just let them know that I want to talk regarding this to any of the.
[06:50.46-06:52.76] Agent: I don't want a dedicated [OCCUPATION] that already have.
[06:52.79-06:54.54] Agent: I want to talk to some other [OCCUPATION].
[06:54.72-06:58.71] Agent: Any [OCCUPATION] that handles dedicated orders or dedicated Internet.
[06:58.89-07:01.58] Agent: They will transfer you to the desired numbers.
[07:01.72-07:05.20] Agent: And you explain your each and everything to them.
[07:05.39-07:12.38] Agent: Let them know that my contract is expiring in this [DATE_INTERVAL] and tell them that how you want to proceed further.
[07:12.45-07:14.31] Agent: And they would be helping you out on this,
[07:15.89-07:21.92] Agent: right? Well, that's what I was trying to do, but I don't, you know, I haven't been able to get through to anybody.
[07:21.97-07:23.35] Agent: So I'll try that.
[07:23.42-07:24.87] Agent: We'll see if it works.
[07:25.02-07:32.63] Agent: But if they give me to [PERSON_NAME] [PERSON_NAME], then I know that [ORGANIZATION] is so full of crap I can't even, you know, because I already did.
[07:33.30-07:34.58] Agent: Okay, just ask him that.
[07:34.60-07:36.15] Agent: I don't want to talk to [PERSON_NAME].
[07:36.81-07:40.02] Agent: I did. And the women got like.
[07:40.12-07:41.89] Agent: I'm telling you, that's who your [OCCUPATION] is.
[07:41.98-07:43.12] Agent: That's who it is.
[07:43.42-07:45.07] Agent: Okay. Did you.
[07:46.54-07:48.64] Agent: I have never been through a kids like this.
[07:48.69-07:51.06] Agent: Totally. Tell me about it.
[07:51.21-07:53.23] Agent: You know, that's what I'm trying to tell you.
[07:53.26-07:55.27] Agent: I think, I think that you should.
[07:56.06-08:03.92] Agent: You should. When you say I've never been through a case like this, that's not my fault, you know, that ist.
[08:04.11-08:05.96] Agent: That's the location fault.
[08:07.87-08:14.20] Agent: So I need to take this step by step and I need, I need 18 [ORGANIZATION] [ORGANIZATION] understanding and cooperation.
[08:15.43-08:17.22] Agent: You know, I want to do this.
[08:17.24-08:18.38] Agent: I want to do it right.
[08:18.50-08:23.21] Agent: Okay. So I'm going to keep pursuing, trying to find my [OCCUPATION].
[08:23.38-08:26.64] Agent: Okay. So I can figure out what to do with that contract.
[08:26.71-08:28.77] Agent: Okay. So I understand that and I appreciate it.
[08:28.78-08:32.09] Agent: I'm going to try what you suggested and see if it goes anywhere.
[08:32.18-08:37.21] Agent: Okay? Okay. But what I need from you guys is I need that [OCCUPATION] to come out.
[08:37.27-08:43.14] Agent: I need to know like that it isn't just an inspection through a computer system.
[08:43.57-08:55.09] Agent: Because when I would talk to my [OCCUPATION] [OCCUPATION], there was always a question, an issue whether the equipment that was in that building could carry that much bandwidth.
[08:55.12-08:57.94] Agent: Right now we have 50 gigabytes, not [TIME].
[08:58.01-09:06.10] Agent: We have 50. And each time we started out, the first time we had 10 megabytes, then we had 20 megabytes, then we had 50.
[09:06.28-09:09.39] Agent: And each time we grew we had to get a new box in there.
[09:09.86-09:13.72] Agent: So for this guy to say that we can have a thousand megabytes.
[09:15.46-09:23.79] Agent: I just, you know, they talked about how there would have to be equipment at the location and there has to be equipment at the telephone pole.
[09:24.46-09:27.08] Agent: And I. Let me explain it to you.
[09:27.13-09:31.12] Agent: Let me explain it to you that what kind of Internet that we are providing you.
[09:31.21-09:34.32] Agent: Let me explain it to you so you can understand it in a better way.
[09:34.45-09:40.24] Agent: Okay. I wanted to ask you one question that how many employees does.
[09:41.13-09:41.88] Agent: Is
[09:43.25-09:45.12] Agent: school. It's a school.
[09:45.62-09:48.03] Agent: Okay. So there, there's, you know,
[09:49.29-09:53.72] Agent: there's eight [OCCUPATION] and two [OCCUPATION] [OCCUPATION].
[09:54.23-09:57.35] Agent: Just 10 people are having access to the Internet, right?
[09:57.53-10:02.52] Agent: No. And then there's about 30 [OCCUPATION] that have access to the Internet.
[10:03.26-10:10.04] Agent: I'm Sorry, there's about 30 [OCCUPATION] on top of that that have access to the Internet.
[10:10.75-10:13.73] Agent: Like it's almost like 40 people that are using the Internet.
[10:13.78-10:16.83] Agent: Right? That's right. And then there's also.
[10:16.87-10:22.96] Agent: But see, the thing is that I don't want to make a decision about how much Internet is needed.
[10:23.03-10:24.30] Agent: That's why I want the.
[10:24.40-10:25.88] Agent: My [OCCUPATION] [OCCUPATION]
[10:27.13-10:38.20] Agent: to just talk to the [OCCUPATION] about what's available and then I can have a conversation with my [OCCUPATION] [OCCUPATION] and then we can call [ORGANIZATION].
[10:38.25-10:42.14] Agent: I can call [PERSON_NAME] [PERSON_NAME] and say, okay, let's do this much.
[10:42.20-10:46.88] Agent: I'm not making that decision now and you're not going to force me into it, okay?
[10:47.38-10:48.07] Agent: No, no, no, no.
[10:48.10-10:50.71] Agent: I'm not forcing you to anything at this point of time.
[10:50.74-11:02.43] Agent: I just wanted to get your point and exact idea that what is happening and what are your business like, so we can tell you a better solution for that.
[11:02.61-11:08.80] Agent: But as you said that the users are almost 40 people around there that are using the Internet.
[11:08.98-11:14.34] Agent: So I would suggest that you keep your 50 by 50 the way you are using that.
[11:14.43-11:23.99] Agent: No, no, actually the [OCCUPATION] [OCCUPATION] says getting more would be much better because maintaining the computers and pushing updates is a big hassle.
[11:24.10-11:26.36] Customer: They can only barely do ten at a time.
[11:26.50-11:30.94] Customer: So. No, listen, I'm trying to tell you, do not consult with me on this.
[11:31.09-11:34.35] Customer: Okay? Okay. I don't want to make that decision.
[11:34.48-11:36.56] Customer: I am not going to make that decision.
[11:36.62-11:39.00] Customer: I'm going to have my [OCCUPATION] [OCCUPATION] make that decision.
[11:39.14-11:41.00] Customer: But first I need to know what's possible.
[11:41.09-11:43.99] Customer: Do you understand? I understand that.
[11:44.28-11:58.06] Customer: Okay. So I need the, the [OCCUPATION] to come out and say, yes, we can do what's being proposed either [TIME], 300 and 1,000 equipment here, the equipment there.
[11:58.11-11:59.58] Customer: It's everywhere. It needs to be.
[11:59.71-12:01.22] Customer: We've got the lines for it.
[12:01.27-12:03.19] Customer: It's all great, what do you want?
[12:03.25-12:04.49] Customer: And then we'll make the choice.
[12:04.60-12:07.89] Customer: That's it. Okay, yeah, I understand that.
[12:08.43-12:10.97] Customer: I've already been talking to you guys for way too long.
[12:11.00-12:14.71] Customer: I don't have time to sit here and do this all day long know.
[12:14.81-12:19.07] Customer: And I have a research project to try to figure out who my [OCCUPATION] is for the [ORGANIZATION].
[12:19.17-12:20.39] Customer: So I'm kind of done.
[12:20.53-12:24.01] Customer: I'm like done. I'm ready to tell you guys, you and Mr.
[12:24.05-12:29.68] Customer: [PERSON_NAME] go take a hike, you know and I'll just stick with my [ORGANIZATION] because this is not worth it.
[12:29.81-12:35.21] Customer: So please, OK please, please move along as I'm asking.
[12:35.35-12:37.70] Agent: Okay, I understand your concern.
[12:37.74-12:42.48] Agent: That's the reason that I'm talking to you here, I'm talking to you about this.
[12:42.61-12:46.56] Agent: But actually you are just going after the numbers of speed, right?
[12:46.69-12:52.15] Agent: The Internet that you are already using, that is 50 by 50 gig, yes.
[12:52.53-12:59.12] Agent: Internet that we are providing you, that is thousand by 1,000 megabytes, right?
[12:59.50-13:02.20] Agent: Yes. A gig is more than.
[13:03.65-13:06.77] Agent: Sorry, excuse me, not gigabytes, megabytes.
[13:06.83-13:09.60] Agent: I forgive me for misspeaking there.
[13:10.46-13:11.38] Agent: Give me a second.
[13:11.48-13:12.91] Agent: Just give me a second please.
[13:13.41-13:14.20] Agent: Thanks
[13:21.79-13:24.13] Customer: ma'ma am. Yeah, yeah.
[13:24.20-13:27.53] Agent: Internet. You are just going for the numbers.
[13:28.72-13:30.56] Agent: The numbers. You're just going after the numbers.
[13:30.58-13:34.81] Agent: The thousand by thousand is a shared platform, right?
[13:34.92-13:36.34] Agent: And that's what I asked.
[13:36.75-13:43.25] Agent: I asked [PERSON_NAME] or [PERSON_NAME] [PERSON_NAME] that is this shared or is it dedicated it share.
[13:43.79-13:46.36] Agent: Okay, well then he didn't tell me the honest truth.
[13:46.42-13:47.34] Agent: He said it was shared.
[13:47.39-13:50.41] Agent: And what about the [TIME] by hundred, is that shared?
[13:50.72-13:58.28] Agent: The [TIME] by [TIME] is also shared like the Internet speed would be divided amongst your your user.
[13:58.34-14:01.30] Agent: Everybody has property, everybody at the property.
[14:01.35-14:05.84] Agent: So you won't be receiving any speed for that, any good speed for that.
[14:06.00-14:07.71] Agent: And this won't be helping you out.
[14:07.81-14:08.97] Agent: This won't be helping you out.
[14:09.00-14:34.74] Agent: So like if I would suggest the current speed, the 50 by 50 that you have once you call them, once you call them, once you talk to your [OCCUPATION] regarding this or in [DATE_INTERVAL] I can help you regarding this and I can provide you a hundred hundred by [TIME] dedicated Internet when your contract expires and we can go on with [TIME] by [TIME] Internet that would be much more better.
[14:35.84-14:41.70] Agent: [TIME] by [TIME] shared or [TIME] by [TIME] [ORGANIZATION] hundred by 180 im ma'am.
[14:41.86-14:51.22] Agent: Becauseay your use as per your users as per your users like the 50 by 50 as you are saying Is.
[14:51.36-14:53.10] Agent: Is not workable for you.
[14:53.25-14:56.36] Agent: So. Right. The thousand by thousand that we.
[14:56.45-15:00.58] Agent: That Mr. Get tried to offer you, that won't be worth of it, ma'am.
[15:00.76-15:02.70] Agent: That literally won t be worth of it.
[15:02.86-15:03.55] Agent: Like
[15:04.77-15:05.69] Customer: he lied to me.
[15:05.71-15:07.29] Customer: I just, you should talk to him about this.
[15:07.31-15:08.50] Customer: And maybe he didn't mean to.
[15:08.53-15:12.95] Customer: Maybe didn't know what he was talking about because I said share or is this dedicated?
[15:13.04-15:14.54] Customer: He said it's dedicated.
[15:14.88-15:21.02] Customer: So, you know, if he told me it was shared, I would't, I would said, well, never mind.
[15:22.49-15:26.00] Customer: Okay, so I think that was a miscommunication regarding this.
[15:26.06-15:34.90] Customer: As per your business plan and as per your like, it's a school and the [DURATION] [DURATION] user, the shared Internet won't be even working a penny for you.
[15:34.97-15:36.86] Customer: Like working like a moneyny for you at your business.
[15:36.89-15:38.26] Customer: Yeah, right. So I just.
[15:38.29-15:40.52] Customer: A big, big, big was of my time.
[15:40.68-15:49.13] Customer: Exactly. Yeah. Let me, Let me please, please inform him that he needs to do better on that because that, that's very frustrating.
[15:49.31-15:51.09] Agent: I apologize on his behalf.
[15:51.16-15:54.71] Agent: But let me get you the course for a thousand.
[15:55.00-15:57.67] Agent: Sorry, [TIME] by [TIME] dedicated Internet.
[15:57.84-15:59.33] Agent: Let me get back to you on this.
[15:59.39-16:04.60] Agent: And I would be the one who would be like dealing with you on the email from now onwards regarding that.
[16:04.63-16:06.89] Customer: How about that? That sounds good.
[16:06.94-16:08.13] Customer: God bless you. Thank you.
[16:08.18-16:09.47] Customer: I appreciate it. Yeah.
[16:09.65-16:18.48] Agent: Because at this point of time, if you are going with some other platform or some other thing like that, that would be a total mess for you, for your business.
[16:18.67-16:21.61] Customer: That's what I thought and that's why I wanted the inspection.
[16:21.70-16:25.20] Customer: I wanted to have the [OCCUPATION] [OCCUPATION] because I didn't believe.
[16:25.35-16:32.49] Customer: I feel like it's just like it's a push, it's a sales push, you know, and nobody's paying attention to what the customer needs.
[16:32.59-16:34.32] Customer: And that I don't appreciate.
[16:35.89-16:37.11] Agent: He placed the order.
[16:37.18-16:37.91] Agent: Let me just tell you.
[16:37.94-16:38.77] Agent: He placed the order.
[16:38.83-16:41.30] Customer: I never said I wanted to order a damn thing.
[16:41.48-16:43.60] Customer: I said I need an inspection first.
[16:43.77-16:46.13] Customer: So. Okay, you know, that's pushy.
[16:46.19-16:49.50] Customer: That's bad [PERSON_NAME] and it's a bad representation of [ORGANIZATION].
[16:49.64-16:51.58] Agent: I'm really sorry on his behalf, actually, he.
[16:51.64-16:52.76] Customer: Ye. No, I appreciate that.
[16:52.81-16:58.78] Agent: So I'll stop sayingthing more and we can, we can move past that and do the right thing for late school.
[16:58.98-17:04.16] Agent: I would suggest you that you don't even contact the number that I provided you.
[17:04.29-17:06.74] Agent: As you already mentioned me, that
[17:08.68-17:13.20] Agent: your existing dedicated contract is going to expire in [DATE_INTERVAL].
[17:13.24-17:17.40] Agent: Right? That's right. So we can move forward from that.
[17:17.48-17:23.93] Agent: I can provide A Coote for your @[ORGANIZATION] dedicated Internet of [TIME] by [TIME] to you.
[17:24.07-17:31.37] Agent: And in [DATE_INTERVAL] as all of the equipment and everything is already installed there.
[17:31.40-17:36.80] Agent: Right. So it won t be taking much our time much of our time to install the [TIME] by [TIME].
[17:36.84-17:41.93] Agent: We just have to route the writers and it won't be like.
[17:42.43-17:46.78] Agent: It won't be a hassle for you for the installation of the [TIME] by [TIME] let.
[17:46.95-17:53.42] Customer: Yeah I mean hopefully it's just turning it up because you know in the past when we had to get a new box it.
[17:53.52-17:58.80] Customer: Exactly. The initializing and getting it running has been like a complete nightmare.
[17:58.93-18:02.90] Customer: Dealing with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] people over the phone like it was.
[18:03.04-18:04.36] Customer: It was like a.
[18:04.45-18:06.67] Customer: You know, the second circle of hell.
[18:09.02-18:22.99] Agent: Yeah, I totally understand that like the Internet installation is a way big hassle but you have already as you have already the equipment as the parts are already run around each and everything is already done.
[18:23.14-18:25.32] Agent: So why going for another platform?
[18:25.49-18:30.10] Agent: We can just no that yeah and the only thing is if there's.
[18:30.17-18:33.83] Agent: If the box that's there can handle a hundred I think that it can.
[18:33.90-18:39.88] Agent: But you know each time technology changes they say no you need a new box know.
[18:40.05-18:53.38] Agent: So let s. So look when we would be checking that once we go for paperwork sending you quotes and all these things we would be definitely working on that.
[18:53.41-18:58.20] Agent: But if we can upgrade your speed on the dedicated Internet to [TIME] by [TIME].
[18:58.33-19:03.57] Agent: Right. Ye ye. Well hopefully the price I can't go much higher in price.
[19:03.63-19:11.24] Agent: So hopefully each time I renew the price becomes you know the same as the last one you only I get more.
[19:11.30-19:12.88] Agent: So hopefully the price is good.
[19:12.96-19:17.03] Agent: So do what you can there really it's our only option.
[19:17.48-19:21.73] Agent: Yeah. Let me. Because you have a very large scale of users right.
[19:21.87-19:26.33] Agent: So that compulsory for your business to get a proper dedicated Internet.
[19:26.47-19:29.29] Agent: So let me get to work on that.
[19:29.44-19:31.62] Agent: Let me gather up some codes.
[19:32.09-19:40.85] Agent: Gather up for some things for your [ORGANIZATION] and yeah if after that let me send you a code first of all that what we can do.
[19:40.99-19:46.84] Agent: I want you to ask you one thing regarding here that are your phone lines are you using calling pats or.
[19:47.01-19:50.63] Agent: They are different. You are just pay for the Internet.
[19:50.82-19:54.28] Agent: Yeah. The phone line is just a simple landline.
[19:54.58-19:56.94] Agent: It's not anything fancy and that's all we need.
[19:57.00-20:02.34] Customer: And you know what's been really frustrating with regards to that is that they charge us out the nose.
[20:02.40-20:11.39] Customer: We had two lines because we were keeping a dedicated back line spending $[MONEY_AMOUNT] [DURATION] [DURATION] on two stupid landlines with barely any long distance calling.
[20:11.42-20:19.47] Customer: It is ridiculous. And so but because we didn't have Internet bundled with it, we had to pay higher amount.
[20:20.41-20:25.01] Customer: Now, years in the past I was able to get a discount because we had the ADI.
[20:25.15-20:42.13] Customer: But in [DATE_INTERVAL] when the renewal happened, or actually it happened at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL], I was, no, excuse me, at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] I was unable to get any discounts because I was unable to reach my [OCCUPATION] for the [ORGANIZATION].
[20:43.60-20:45.69] Customer: And one hand just didn't talk to the other.
[20:45.72-20:48.33] Customer: And we've just been paying way too much for the landline.
[20:48.40-20:52.80] Customer: So it seems like we should have an accommodation on our landline.
[20:52.86-20:58.33] Customer: Our one simple stinking landline that isn't digital, it's not run through the Internet.
[20:58.40-21:14.15] Agent: Nothing. Let me ask you, let me help you on vemone thing that if we provide you tool calling pats for like one calling F for your numbers and we also provide you a dedicated factax that would be connected to the Internet.
[21:14.20-21:16.20] Agent: Right. So dedicated Internet.
[21:16.38-21:18.61] Customer: We don't want the dedicated facts anymore.
[21:18.64-21:20.00] Customer: We just need the one landline.
[21:20.06-21:22.82] Customer: We just need one phone line, that's it.
[21:23.01-21:26.88] Customer: And I don't know that we have to add any fancy digital service.
[21:26.90-21:31.98] Customer: In fact I prefer to have a landline because when the power goes out we can use the phone.
[21:32.53-21:39.41] Customer: So, you know, I don't think I want to make this a voip or anything like that.
[21:39.51-21:42.12] Customer: And I don't need fancy voicemail, nothing.
[21:42.49-21:44.24] Agent: Okay, that's totally understandable.
[21:44.29-21:45.69] Agent: So we over here now.
[21:45.73-21:49.32] Agent: I just wanted to get clear at all points from your end.
[21:49.45-21:53.03] Agent: So like we are doing the exact thing that what you need.
[21:53.06-21:56.69] Agent: So over here we are talking about the Internet, nothing else, right?
[21:56.87-22:04.78] Agent: Correct. So can I have your [ORGANIZATION] dedicated Internet account number so I can start a work on that?
[22:05.36-22:22.56] Customer: Yes, it's [ACCOUNT_NUMBER]. It's [ACCOUNT_NUMBER].
[22:22.60-22:25.76] Agent: Correct. You have an extra one in there.
[22:25.84-22:37.13] Customer: So it's [ACCOUNT_NUMBER] and then the last [PHONE_NUMBER] digits are [ACCOUNT_NUMBER].
[22:37.31-22:39.09] Agent: I understand that. I got that.
[22:39.27-22:43.88] Agent: Okay. Sorry. Yeah. So from here onward
[22:46.78-22:50.47] Agent: I'm spe. This is the [ORGANIZATION] [ORGANIZATION], you'miss [PERSON_NAME] [PERSON_NAME].
[22:50.62-22:54.29] Agent: And let me recfirm, reconfirm your email.
[22:54.32-22:59.06] Customer: That is [EMAIL_ADDRESS] that's correct.
[22:59.43-23:06.58] Customer: And the bill is in the name of our corporate name which is the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:06.95-23:09.02] Customer: [ORGANIZATION] [ORGANIZATION] is a [ORGANIZATION].
[23:09.80-23:14.93] Customer: So when you look up that bill, it's going to sayve the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:15.60-23:17.68] Customer: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:17.74-23:21.17] Customer: Right. Correct. [ORGANIZATION] [ORGANIZATION].
[23:21.35-23:22.96] Agent: Let me write it down with me.
[23:23.01-23:26.18] Customer: [ORGANIZATION] [ORGANIZATION]. Yeah. [ORGANIZATION] is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:26.88-23:29.28] Customer: Okay. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:29.46-23:33.09] Customer: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:33.20-23:36.55] Customer: Yeah, it's education or [OCCUPATION].
[23:37.12-23:41.31] Customer: Well, on the bill, it's just abbreviated ed.
[23:41.64-23:44.70] Customer: So it's the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:45.79-23:48.87] Customer: Ed, right. Yes. Yeah.
[23:48.98-23:50.47] Agent: That's great. That's great.
[23:50.61-23:52.48] Agent: I would be working on that.
[23:52.79-23:56.22] Agent: We would be seeing if we can see and help you out or something like that.
[23:56.27-24:03.36] Agent: Okay. Okay. Super. From now onwards, ma'am, for you, no long calls, just email.
[24:03.55-24:09.09] Agent: Okay't. So you don't waste your time because I know running an academy is hard.
[24:09.70-24:12.94] Agent: Yeah. Thank you. Now, y.
[24:14.81-24:16.17] Agent: I don't want to lose you.
[24:16.23-24:17.45] Agent: How do I get ah.
[24:17.47-24:19.98] Agent: Hold of you and so I don't hear from you?
[24:20.57-24:29.92] Agent: Okay, let me. Whenever you call this number, the 877-number just asked for [PERSON_NAME], and I would be the one who would be assisting you on this.
[24:29.94-24:32.96] Agent: Okay? Did you say [PERSON_NAME] or [PERSON_NAME]?
[24:33.14-24:35.98] Agent: It's [PERSON_NAME], ma'am. @ [PERSON_NAME].
[24:37.92-24:39.25] Agent: Okay. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[24:39.31-24:40.96] Agent: [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Yeah.
[24:41.05-24:42.49] Agent: And the last name is [PERSON_NAME].
[24:42.63-24:48.46] Agent: Yeah. So I would be sending you a quote for the [TIME] by [TIME] and we would be carrying on from that onward.
[24:48.49-24:50.67] Agent: Okay. Okay. And then.
[24:50.80-24:53.09] Agent: And that quote will come when do you think?
[24:53.15-24:56.23] Agent: Approximately? I have to work on that.
[24:56.28-24:58.07] Agent: And most probably on Monday.
[24:58.44-25:00.17] Agent: On Monday. Okay. Yeah.
[25:00.27-25:03.05] Agent: All right. And you don't have like an extension, right?
[25:03.12-25:05.50] Agent: There's no way I have extension.
[25:05.57-25:08.41] Agent: Okay. Number extion. Okay.
[25:08.80-25:11.65] Agent: Okay. All right, so I'll dial that number.
[25:12.19-25:14.39] Agent: Dialension [PHONE_NUMBER], ask for [PERSON_NAME].
[25:14.43-25:15.31] Agent: And what's your last name?
[25:15.33-25:17.54] Agent: Did you say [PERSON_NAME], ma'am?
[25:17.91-25:21.15] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Yeah, [PERSON_NAME].
[25:21.33-25:23.06] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:23.39-25:24.71] Agent: Oh, [PERSON_NAME]. Excuse me.
[25:24.73-25:26.40] Agent: I'm so sorry. All right, no problem.
[25:26.46-25:29.49] Agent: Got it. Okay. Oh, my gosh.
[25:29.56-25:31.06] Agent: What a relief. Thank you.
[25:32.19-25:35.00] Agent: No problem. Don't disappear on me.
[25:35.06-25:36.09] Agent: That happens a lot.
[25:36.16-25:38.59] Agent: Don't. Don't worry about that.
[25:38.72-25:41.92] Agent: Every time you would be contacting me, I would be helping you out on this.
[25:42.05-25:46.29] Agent: Actually, I'm really sorry for the initial time that I didn't know about your business situation.
[25:46.47-25:52.58] Agent: And first of all, that we had order sending out for you for the [TIME] by [TIME].
[25:52.65-25:58.72] Agent: I would be, first of all canceling that straight away so that no one comes up at your business premises and you are not irritated with that.
[25:58.77-26:00.86] Agent: Okay. Okay. Very good.
[26:00.93-26:02.34] Agent: All canceled. All done.
[26:02.49-26:04.07] Agent: All right. Yep. Ye.
[26:04.16-26:05.53] Agent: No need to talk to anyone.
[26:05.63-26:08.37] Agent: I would be the one who would be working with you from now onwards.
[26:08.40-26:09.90] Agent: Okay, I got it.
[26:09.97-26:12.17] Agent: Thank you, [PERSON_NAME]. No problem with that.
[26:12.23-26:13.65] Agent: Have a great day, ma'thank.
[26:13.67-26:14.77] Agent: You. You too. By bye.","Yeah, I can hear you now. So can you. Yes. So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL]. We had a [OCCUPATION], his name was [PERSON_NAME] [PERSON_NAME] and sometime last year his email became defunct and I suppose he left. So since that time I've been trying to figure out who his replacement is and I've had no luck. No","Yeah, I can hear you now. So can you. Yes. So we've had this dedicated line for [DURATION] [DURATION] [DURATION] [DURATION] anday the current contract is up at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] or the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL]. We had a [OCCUPATION], his name was [PERSON_NAME] [PERSON_NAME] and sometime last year his email became defunct and I suppose he left. So since that time I've been trying to figure out who his replacement is and I've had no luck. Now that's one issue. Okay. The other issue is [PERSON_NAME] [PERSON_NAME] has been calling to. Now we can just order a cheaper version of fiber at [TIME] megabytes, 300 megabytes or 1,000 megabytes for much less money and tie it into our phone line. Based on my experience in our location, it's been very, in the past it's been very difficult to, to get any of that service. And what I asked for was an actual person to come and do an inspection to verify that the service can be provided. Okay. And I thought that I had d got an agreement from Mr. [PERSON_NAME] about this. And so we proceeded with scheduling a [OCCUPATION] to come out and then he placed an order for something I never said I wanted because I wanted to find out if the equipment ##ip is out there for all the [PHONE_NUMBER] different levels of service to say that that can be done. And number one, number two, that it can actually be brought to our suite. It's a very unusual property that is very remote within our very busy area. That makes sense. You know, you can't get [ORGANIZATION] out there. DSL was our only option. And then one day we found a fiber line that was hanging from a telephone pole in the middle of a cow pasture. And [ORGANIZATION] brought the line into the main building of this complex. It's at a church, it's an old seminary building and it's a whole big property that's out in the middle of, you know, farm land. And sough they brought the line into the main building and now whoever wants to spend $[MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION] can attach to that one box that's in the basement of the church. Does that make sense? O yes, that makes sense. Yeah. So when he's calling him and saying, oh yeah, you can have it, you can have it. I would hope that that's the case, but I don't want to sit there and sign up for something, change our plans, go through that whole rigmarole only to have someone come out and say you can't have that. That's not going to work out here. You can't do that. So Anyways, I was very much wanting to just take this step by step because I've had a lot of frustration in the past. Think, ma'am. Like when the text come out on the date that we have decided. Right, Correct. I'm sorry, when? What? When you have decided a date for the text to come out with Mr. [PERSON_NAME], right? Yes. On the [DATE] at [TIME] yeah. If the text come out and if they can do the work. Right. At your business. Right. Yeah. So I'll let them install the Internet and the phone line for you. And as in about your dedicated Internet that you are using, I most supposedly think that you would be canceling that. Right? Well, right. But I have no way of getting in touch with that because anytime I call the number that's on the bill and I say I want to talk about my contract, there's an automated voice message that says, you must speak with your [OCCUPATION] about that and then hangs up on me. So then I actually called the business. Some business number at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] I spoke with someone who understood my problem because when I first called them, some lady answered the phone and told me that the person I should be dealing with is [PERSON_NAME] [PERSON_NAME]. And [PERSON_NAME] [PERSON_NAME] only takes care of our landline. She doesn't even know that the fiber line exists. So anyways, so I spoke with this person, [PERSON_NAME] [PERSON_NAME]. I've got his email, and he asked me to send a copy of my most recent bill so that he and his [OCCUPATION] could locate our [OCCUPATION] [OCCUPATION]. And I did that on Monday, and I have not heard back. Okay, let me. Let me explain you what you can do. You have an account Number on your [ORGANIZATION] dedicated bill, right? Yes. So what you can do is that when you call the number [PHONE_NUMBER], that's not the number that's on my bill. Yeah, let them just know that I want to talk to. Yes, ma'am, you just said is not the number that's on my bill. So I don't know what number you're telling me to call. That is the [ORGANIZATION] [ORGANIZATION] number, ma'am. What? [ORGANIZATION] [ORGANIZATION] number, like they deals with the issues and the problems of the customer with any billing issue, with any account issue, with any kind of issue. I don't think so. Because when I call those numbers, they tell me that [PERSON_NAME] [PERSON_NAME] is the [OCCUPATION]. They don't know about the fiber line. That's what I'm trying to tell you guys. Exactly. That's what I am trying to explain to you. Okay, so what number Are you telling me to call [PHONE_NUMBER]? What? [PHONE_NUMBER]. Yeah. And then what do you want me to do? Just when you call them, provide them your account number for your ADI or your dedicated Internet dedicated line. Just let them know that I want to talk regarding this to any of the. I don't want a dedicated [OCCUPATION] that already have. I want to talk to some other [OCCUPATION]. Any [OCCUPATION] that handles dedicated orders or dedicated Internet. They will transfer you to the desired numbers. And you explain your each and everything to them. Let them know that my contract is expiring in this [DATE_INTERVAL] and tell them that how you want to proceed further. And they would be helping you out on this, right? Well, that's what I was trying to do, but I don't, you know, I haven't been able to get through to anybody. So I'll try that. We'll see if it works. But if they give me to [PERSON_NAME] [PERSON_NAME], then I know that [ORGANIZATION] is so full of crap I can't even, you know, because I already did. Okay, just ask him that. I don't want to talk to [PERSON_NAME]. I did. And the women got like. I'm telling you, that's who your [OCCUPATION] is. That's who it is. Okay. Did you. I have never been through a kids like this. Totally. Tell me about it. You know, that's what I'm trying to tell you. I think, I think that you should. You should. When you say I've never been through a case like this, that's not my fault, you know, that ist. That's the location fault. So I need to take this step by step and I need, I need 18 [ORGANIZATION] [ORGANIZATION] understanding and cooperation. You know, I want to do this. I want to do it right. Okay. So I'm going to keep pursuing, trying to find my [OCCUPATION]. Okay. So I can figure out what to do with that contract. Okay. So I understand that and I appreciate it. I'm going to try what you suggested and see if it goes anywhere. Okay? Okay. But what I need from you guys is I need that [OCCUPATION] to come out. I need to know like that it isn't just an inspection through a computer system. Because when I would talk to my [OCCUPATION] [OCCUPATION], there was always a question, an issue whether the equipment that was in that building could carry that much bandwidth. Right now we have 50 gigabytes, not [TIME]. We have 50. And each time we started out, the first time we had 10 megabytes, then we had 20 megabytes, then we had 50. And each time we grew we had to get a new box in there. So for this guy to say that we can have a thousand megabytes. I just, you know, they talked about how there would have to be equipment at the location and there has to be equipment at the telephone pole. And I. Let me explain it to you. Let me explain it to you that what kind of Internet that we are providing you. Let me explain it to you so you can understand it in a better way. Okay. I wanted to ask you one question that how many employees does. Is school. It's a school. Okay. So there, there's, you know, there's eight [OCCUPATION] and two [OCCUPATION] [OCCUPATION]. Just 10 people are having access to the Internet, right? No. And then there's about 30 [OCCUPATION] that have access to the Internet. I'm Sorry, there's about 30 [OCCUPATION] on top of that that have access to the Internet. Like it's almost like 40 people that are using the Internet. Right? That's right. And then there's also. But see, the thing is that I don't want to make a decision about how much Internet is needed. That's why I want the. My [OCCUPATION] [OCCUPATION] to just talk to the [OCCUPATION] about what's available and then I can have a conversation with my [OCCUPATION] [OCCUPATION] and then we can call [ORGANIZATION]. I can call [PERSON_NAME] [PERSON_NAME] and say, okay, let's do this much. I'm not making that decision now and you're not going to force me into it, okay? No, no, no, no. I'm not forcing you to anything at this point of time. I just wanted to get your point and exact idea that what is happening and what are your business like, so we can tell you a better solution for that. But as you said that the users are almost 40 people around there that are using the Internet. So I would suggest that you keep your 50 by 50 the way you are using that. No, no, actually the [OCCUPATION] [OCCUPATION] says getting more would be much better because maintaining the computers and pushing updates is a big hassle. They can only barely do ten at a time. So. No, listen, I'm trying to tell you, do not consult with me on this. Okay? Okay. I don't want to make that decision. I am not going to make that decision. I'm going to have my [OCCUPATION] [OCCUPATION] make that decision. But first I need to know what's possible. Do you understand? I understand that. Okay. So I need the, the [OCCUPATION] to come out and say, yes, we can do what's being proposed either [TIME], 300 and 1,000 equipment here, the equipment there. It's everywhere. It needs to be. We've got the lines for it. It's all great, what do you want? And then we'll make the choice. That's it. Okay, yeah, I understand that. I've already been talking to you guys for way too long. I don't have time to sit here and do this all day long know. And I have a research project to try to figure out who my [OCCUPATION] is for the [ORGANIZATION]. So I'm kind of done. I'm like done. I'm ready to tell you guys, you and Mr. [PERSON_NAME] go take a hike, you know and I'll just stick with my [ORGANIZATION] because this is not worth it. So please, OK please, please move along as I'm asking. Okay, I understand your concern. That's the reason that I'm talking to you here, I'm talking to you about this. But actually you are just going after the numbers of speed, right? The Internet that you are already using, that is 50 by 50 gig, yes. Internet that we are providing you, that is thousand by 1,000 megabytes, right? Yes. A gig is more than. Sorry, excuse me, not gigabytes, megabytes. I forgive me for misspeaking there. Give me a second. Just give me a second please. Thanks ma'ma am. Yeah, yeah. Internet. You are just going for the numbers. The numbers. You're just going after the numbers. The thousand by thousand is a shared platform, right? And that's what I asked. I asked [PERSON_NAME] or [PERSON_NAME] [PERSON_NAME] that is this shared or is it dedicated it share. Okay, well then he didn't tell me the honest truth. He said it was shared. And what about the [TIME] by hundred, is that shared? The [TIME] by [TIME] is also shared like the Internet speed would be divided amongst your your user. Everybody has property, everybody at the property. So you won't be receiving any speed for that, any good speed for that. And this won't be helping you out. This won't be helping you out. So like if I would suggest the current speed, the 50 by 50 that you have once you call them, once you call them, once you talk to your [OCCUPATION] regarding this or in [DATE_INTERVAL] I can help you regarding this and I can provide you a hundred hundred by [TIME] dedicated Internet when your contract expires and we can go on with [TIME] by [TIME] Internet that would be much more better. [TIME] by [TIME] shared or [TIME] by [TIME] [ORGANIZATION] hundred by 180 im ma'am. Becauseay your use as per your users as per your users like the 50 by 50 as you are saying Is. Is not workable for you. So. Right. The thousand by thousand that we. That Mr. Get tried to offer you, that won't be worth of it, ma'am. That literally won t be worth of it. Like he lied to me. I just, you should talk to him about this. And maybe he didn't mean to. Maybe didn't know what he was talking about because I said share or is this dedicated? He said it's dedicated. So, you know, if he told me it was shared, I would't, I would said, well, never mind. Okay, so I think that was a miscommunication regarding this. As per your business plan and as per your like, it's a school and the [DURATION] [DURATION] user, the shared Internet won't be even working a penny for you. Like working like a moneyny for you at your business. Yeah, right. So I just. A big, big, big was of my time. Exactly. Yeah. Let me, Let me please, please inform him that he needs to do better on that because that, that's very frustrating. I apologize on his behalf. But let me get you the course for a thousand. Sorry, [TIME] by [TIME] dedicated Internet. Let me get back to you on this. And I would be the one who would be like dealing with you on the email from now onwards regarding that. How about that? That sounds good. God bless you. Thank you. I appreciate it. Yeah. Because at this point of time, if you are going with some other platform or some other thing like that, that would be a total mess for you, for your business. That's what I thought and that's why I wanted the inspection. I wanted to have the [OCCUPATION] [OCCUPATION] because I didn't believe. I feel like it's just like it's a push, it's a sales push, you know, and nobody's paying attention to what the customer needs. And that I don't appreciate. He placed the order. Let me just tell you. He placed the order. I never said I wanted to order a damn thing. I said I need an inspection first. So. Okay, you know, that's pushy. That's bad [PERSON_NAME] and it's a bad representation of [ORGANIZATION]. I'm really sorry on his behalf, actually, he. Ye. No, I appreciate that. So I'll stop sayingthing more and we can, we can move past that and do the right thing for late school. I would suggest you that you don't even contact the number that I provided you. As you already mentioned me, that your existing dedicated contract is going to expire in [DATE_INTERVAL]. Right? That's right. So we can move forward from that. I can provide A Coote for your @[ORGANIZATION] dedicated Internet of [TIME] by [TIME] to you. And in [DATE_INTERVAL] as all of the equipment and everything is already installed there. Right. So it won t be taking much our time much of our time to install the [TIME] by [TIME]. We just have to route the writers and it won't be like. It won't be a hassle for you for the installation of the [TIME] by [TIME] let. Yeah I mean hopefully it's just turning it up because you know in the past when we had to get a new box it. Exactly. The initializing and getting it running has been like a complete nightmare. Dealing with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] people over the phone like it was. It was like a. You know, the second circle of hell. Yeah, I totally understand that like the Internet installation is a way big hassle but you have already as you have already the equipment as the parts are already run around each and everything is already done. So why going for another platform? We can just no that yeah and the only thing is if there's. If the box that's there can handle a hundred I think that it can. But you know each time technology changes they say no you need a new box know. So let s. So look when we would be checking that once we go for paperwork sending you quotes and all these things we would be definitely working on that. But if we can upgrade your speed on the dedicated Internet to [TIME] by [TIME]. Right. Ye ye. Well hopefully the price I can't go much higher in price. So hopefully each time I renew the price becomes you know the same as the last one you only I get more. So hopefully the price is good. So do what you can there really it's our only option. Yeah. Let me. Because you have a very large scale of users right. So that compulsory for your business to get a proper dedicated Internet. So let me get to work on that. Let me gather up some codes. Gather up for some things for your [ORGANIZATION] and yeah if after that let me send you a code first of all that what we can do. I want you to ask you one thing regarding here that are your phone lines are you using calling pats or. They are different. You are just pay for the Internet. Yeah. The phone line is just a simple landline. It's not anything fancy and that's all we need. And you know what's been really frustrating with regards to that is that they charge us out the nose. We had two lines because we were keeping a dedicated back line spending $[MONEY_AMOUNT] [DURATION] [DURATION] on two stupid landlines with barely any long distance calling. It is ridiculous. And so but because we didn't have Internet bundled with it, we had to pay higher amount. Now, years in the past I was able to get a discount because we had the ADI. But in [DATE_INTERVAL] when the renewal happened, or actually it happened at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL], I was, no, excuse me, at the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] I was unable to get any discounts because I was unable to reach my [OCCUPATION] for the [ORGANIZATION]. And one hand just didn't talk to the other. And we've just been paying way too much for the landline. So it seems like we should have an accommodation on our landline. Our one simple stinking landline that isn't digital, it's not run through the Internet. Nothing. Let me ask you, let me help you on vemone thing that if we provide you tool calling pats for like one calling F for your numbers and we also provide you a dedicated factax that would be connected to the Internet. Right. So dedicated Internet. We don't want the dedicated facts anymore. We just need the one landline. We just need one phone line, that's it. And I don't know that we have to add any fancy digital service. In fact I prefer to have a landline because when the power goes out we can use the phone. So, you know, I don't think I want to make this a voip or anything like that. And I don't need fancy voicemail, nothing. Okay, that's totally understandable. So we over here now. I just wanted to get clear at all points from your end. So like we are doing the exact thing that what you need. So over here we are talking about the Internet, nothing else, right? Correct. So can I have your [ORGANIZATION] dedicated Internet account number so I can start a work on that? Yes, it's [ACCOUNT_NUMBER]. It's [ACCOUNT_NUMBER]. Correct. You have an extra one in there. So it's [ACCOUNT_NUMBER] and then the last [PHONE_NUMBER] digits are [ACCOUNT_NUMBER]. I understand that. I got that. Okay. Sorry. Yeah. So from here onward I'm spe. This is the [ORGANIZATION] [ORGANIZATION], you'miss [PERSON_NAME] [PERSON_NAME]. And let me recfirm, reconfirm your email. That is [EMAIL_ADDRESS] that's correct. And the bill is in the name of our corporate name which is the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] is a [ORGANIZATION]. So when you look up that bill, it's going to sayve the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Right. Correct. [ORGANIZATION] [ORGANIZATION]. Let me write it down with me. [ORGANIZATION] [ORGANIZATION]. Yeah. [ORGANIZATION] is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Yeah, it's education or [OCCUPATION]. Well, on the bill, it's just abbreviated ed. So it's the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Ed, right. Yes. Yeah. That's great. That's great. I would be working on that. We would be seeing if we can see and help you out or something like that. Okay. Okay. Super. From now onwards, ma'am, for you, no long calls, just email. Okay't. So you don't waste your time because I know running an academy is hard. Yeah. Thank you. Now, y. I don't want to lose you. How do I get ah. Hold of you and so I don't hear from you? Okay, let me. Whenever you call this number, the 877-number just asked for [PERSON_NAME], and I would be the one who would be assisting you on this. Okay? Did you say [PERSON_NAME] or [PERSON_NAME]? It's [PERSON_NAME], ma'am. @ [PERSON_NAME]. Okay. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Yeah. And the last name is [PERSON_NAME]. Yeah. So I would be sending you a quote for the [TIME] by [TIME] and we would be carrying on from that onward. Okay. Okay. And then. And that quote will come when do you think? Approximately? I have to work on that. And most probably on Monday. On Monday. Okay. Yeah. All right. And you don't have like an extension, right? There's no way I have extension. Okay. Number extion. Okay. Okay. All right, so I'll dial that number. Dialension [PHONE_NUMBER], ask for [PERSON_NAME]. And what's your last name? Did you say [PERSON_NAME], ma'am? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Yeah, [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Oh, [PERSON_NAME]. Excuse me. I'm so sorry. All right, no problem. Got it. Okay. Oh, my gosh. What a relief. Thank you. No problem. Don't disappear on me. That happens a lot. Don't. Don't worry about that. Every time you would be contacting me, I would be helping you out on this. Actually, I'm really sorry for the initial time that I didn't know about your business situation. And first of all, that we had order sending out for you for the [TIME] by [TIME]. I would be, first of all canceling that straight away so that no one comes up at your business premises and you are not irritated with that. Okay. Okay. Very good. All canceled. All done. All right. Yep. Ye. No need to talk to anyone. I would be the one who would be working with you from now onwards. Okay, I got it. Thank you, [PERSON_NAME]. No problem with that. Have a great day, ma'thank. You. You too. By bye."
58,411,20230223-111759_7184873671,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230223-111759_7184873671-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9138838,0.9138838077496275,1203.0,2684,2684,2.231088944305902,227,10,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.972,272,197,74,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:04.05] Agent: Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:04.11-00:05.67] Agent: How are you doing today?
[00:06.86-00:08.15] Customer: Good, how are you?
[00:08.49-00:10.75] Customer: I'm also good, thanks for asking.
[00:10.94-00:13.56] Agent: This call is guarding phone line and Internet.
[00:13.65-00:15.84] Customer: Can I speak to the person in charge?
[00:17.86-00:19.23] Agent: Can you hold on please?
[00:19.86-00:20.59] Customer: Sure,
[00:26.68-00:27.73] Agent: take a call.
[00:29.20-00:34.17] Agent: Internet. Okay, I am texting you the patient details with the information.
[00:38.80-00:40.72] Customer: Okay. What is the earlt possible?
[00:40.80-00:41.53] Customer: Okay.
[00:45.12-00:46.57] Agent: Okay. So nice of you.
[00:46.68-00:48.26] Agent: I am taking right now.
[01:02.73-01:06.31] Agent: Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[01:06.38-01:07.83] Agent: How are you doing today?
[01:08.33-01:13.71] Agent: Good, thank you. Okay, so say this call is guarding phone line and Internet.
[01:13.78-01:20.12] Agent: We have recently installed new lines in your area due to which no we are providing you promotional plan.
[01:20.30-01:24.08] Agent: Now you can get each of your phone line in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:24.18-01:29.28] Agent: And Internet of 600 megabytes per [DURATION] in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:29.44-01:33.70] Agent: The best thing is you don't have to pay any kind of installation fee, etc.
[01:33.87-01:34.91] Agent: Also, there is no qu.
[01:34.97-01:38.00] Customer: We already have the spectrum connection.
[01:38.10-01:42.09] Customer: Can you transfer us to that promotional activities?
[01:42.45-01:44.72] Agent: Yes, you are using regular plans.
[01:45.09-01:47.80] Agent: You can also. No, we are using the business plan.
[01:48.22-01:50.83] Agent: Okay, mean you are using regular plans.
[01:50.86-01:53.33] Agent: You are currently not using promotional plan.
[01:53.45-01:56.44] Agent: So you can SW this promotion plan.
[01:57.17-02:04.31] Customer: We can? Yes, currently I'm calling for the location which is [LOCATION] [LOCATION] [LOCATION].
[02:06.09-02:10.76] Agent: Okay, sir, so you can swee to this promotional plan.
[02:10.87-02:13.49] Agent: Promotion is available at your current location.
[02:13.82-02:18.93] Agent: So can confirm how many phone lines you are currently using so I can quote you the bill.
[02:19.75-02:22.53] Customer: One phone and one fax line.
[02:23.06-02:24.12] Agent: Okay, sir.
[02:26.31-02:39.21] Agent: Okay, so I can offer you two lines along with one Internet of 600 megabytes per [DURATION] including all taxis and also with wi fi and hotspot in a combined bel below $[MONEY_AMOUNT] [DURATION] [DURATION].
[02:39.66-02:41.99] Agent: And this will be locked in for next [DURATION] [DURATION].
[02:42.06-02:43.49] Agent: That sound good to you?
[02:44.10-02:48.13] Agent: No problem. Okay, so can I transfer this call to my [OCCUPATION]?
[02:48.18-02:49.69] Agent: He will guide you further.
[02:51.26-02:54.00] Customer: We have to sign contract for next [DURATION] [DURATION], right?
[02:54.34-02:56.30] Agent: No, there will be no contract.
[02:56.40-03:07.12] Agent: If you don't like the services, you can switch to other provider or other plan your price after [DURATION] [DURATION], then the rate will increase
[03:08.78-03:10.25] Agent: 4 to $[MONEY_AMOUNT].
[03:11.47-03:15.65] Agent: Sure. Okay. Just a [DURATION], sir.
[03:46.91-03:50.76] IVR/System: Hello. Hello. Thank you so much for holding on.
[03:50.79-03:53.38] Agent: This is [PERSON_NAME], I am [PERSON_NAME] the [OCCUPATION] [OCCUPATION] [OCCUPATION] victim.
[03:53.43-03:54.41] Agent: How are you doing?
[03:54.99-03:56.55] Customer: M doing great, thank you.
[03:56.73-03:57.88] Agent: Perfect. Good to know.
[03:57.99-04:02.80] Agent: So basically you spoke with one of my [OCCUPATION] regarding about the phone lines and Internet services.
[04:02.87-04:08.01] Agent: And you got already two phone and one Internet with [ORGANIZATION], Right?
[04:08.19-04:13.71] Agent: Right. Perfect. How much you are paying for the services right now?
[04:14.25-04:19.06] Customer: I'm not sure, maybe [MONEY_AMOUNT] or something.
[04:19.40-04:26.82] Agent: Got it, sir. So what about if I'm offering you for your two phone lines, it will be cost you in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[04:27.20-04:29.35] Agent: Along with free local and long distance calling.
[04:29.40-04:33.15] Agent: Absolutely free. 35 plus business calling features as well.
[04:33.21-04:40.30] Agent: And also whenever you want, you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well.
[04:40.44-04:52.99] Agent: Plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed and just $[MONEY_AMOUNT] [MONEY_AMOUNT] per [DURATION] including the taxes at all, including the WiF Fi hotspot as well.
[04:53.17-04:55.52] Agent: So $[MONEY_AMOUNT] per [DURATION] is.
[04:55.55-04:56.88] Agent: That sounds good to you?
[04:57.46-04:59.24] Customer: That sounds great to me.
[04:59.31-05:02.44] Customer: But am I eligible for that connection or not?
[05:03.62-05:05.81] Agent: You are eligible for this promotion.
[05:06.38-05:08.95] Agent: Okay, go ahead then do it.
[05:09.13-05:11.99] Agent: Perfect. So let me tell you what is the process we have to follow that.
[05:12.01-05:12.64] Agent: Okay,
[05:13.87-05:15.73] Agent: first of all, let me tell you one thing.
[05:15.86-05:18.65] Agent: This promotion is only for a new customer.
[05:18.82-05:21.61] Customer: So is the reason I'm asking.
[05:22.31-05:23.02] Agent: Let me tell you.
[05:23.04-05:23.89] Agent: Let me tell you.
[05:24.01-05:25.20] Agent: So what can I do for you?
[05:25.25-05:26.71] Agent: As you are not a new customer.
[05:26.80-05:28.44] Agent: So what can I do for you?
[05:28.61-05:32.10] Agent: I'm going to go ahead and create a new account fit for you.
[05:32.25-05:33.06] Customer: Okay.
[05:34.76-05:39.49] Agent: Because as I show you from [ORGANIZATION] [ORGANIZATION], you are a new customer.
[05:39.56-05:42.19] Agent: Okay. No, everything is clear.
[05:43.49-05:48.37] Customer: I understand. But will my service will be interrupted for that?
[05:48.55-05:49.26] Agent: No, no, no, no.
[05:49.29-05:53.49] Agent: They will be not in top for your business website or business name or anything like that.
[05:53.52-05:57.25] Agent: Just for the installation you want to go with the same numbers?
[05:57.88-06:01.66] Agent: Yes. Perfect. So let me tell you what is the process we have to follow that.
[06:01.71-06:04.71] Agent: First of all, we just make an appointment with you to our [OCCUPATION].
[06:04.85-06:06.27] Agent: They're going to visit you.
[06:06.41-06:12.53] Agent: They're going to providing you the newet modem, new equipments and two new numbers for you.
[06:12.56-06:19.84] Agent: Okay. Once the installation is going to be complete and then you can just give me a callack and let me know.
[06:19.90-06:24.06] Agent: I'm gonna just migrate your two new numbers to their old one numbers.
[06:24.11-06:25.81] Agent: I'm going to help you with that too.
[06:26.12-06:29.01] Agent: Provid o. No, I can interrupt that.
[06:29.44-06:33.75] Agent: No, not. They will be not in top to you or anything like they will be not.
[06:33.83-06:38.84] Agent: No, the line will be disconnected for [DURATION] [DURATION].
[06:38.94-06:40.74] Customer: That is a big loss for me.
[06:40.79-06:45.73] Agent: I can. You don't lose your line, you don't lo lose your calls for the customers.
[06:45.88-06:57.28] Agent: The thing is that once the installation is going to be complete, once my [OCCUPATION] will be leave to your business, then you can just give me a callb back within [DURATION] [DURATION].
[06:57.45-07:06.04] Agent: I'll be just taking care of your account and I'LL be just migrate your two new numbers to their old one number and that's it from the [ORGANIZATION] [ORGANIZATION].
[07:06.21-07:12.24] Agent: There will be not take much of your time like within [DURATION] [DURATION] [DURATION] [DURATION] and they're gonna just complete their work for you.
[07:13.54-07:18.31] Customer: Okay, is that possible for to send someone to come to my office?
[07:19.43-07:24.46] Agent: Exactly. First of all, I'm going to just put your address on the portal and submitting the order for you.
[07:24.58-07:27.82] Agent: Then let's see what is the first installation date is available for you.
[07:27.94-07:28.73] Customer: Okay,
[07:32.50-07:35.05] Agent: so can we go ahead and make an appointment with you?
[07:36.70-07:38.85] Customer: Is that possible to do it on Sunday?
[07:39.75-07:48.05] Agent: On Sunday? Just let me check if we have a dates available on Sunday, then we will be sen out the [OCCUPATION] on Sunday.
[07:48.17-07:51.73] Agent: Okay. Okay. Saturday or Sunday?
[07:51.85-07:53.22] Agent: This Saturday or Sunday?
[07:53.37-07:55.14] Agent: Just give me a [DURATION], let me check.
[07:55.44-07:58.26] Customer: Okay, go ahead.
[08:07.20-08:11.25] Agent: Hello? Yes, So I have a date available for you.
[08:11.29-08:13.06] Agent: [DATE] [DATE] [DATE] [DATE].
[08:13.13-08:14.67] Agent: Is that a good [DURATION] for you?
[08:16.55-08:18.61] Customer: You haven't got anything before that?
[08:19.46-08:20.49] Customer: Before that?
[08:21.87-08:26.43] Agent: No, we have not available before the date of [DATE] [DATE] [DATE].
[08:26.58-08:30.52] Agent: The first date we have available for you [DATE] [DATE] [DATE] [DATE] [DATE] [DATE].
[08:33.66-08:35.61] Agent: Okay, what is your name?
[08:36.30-08:37.44] Customer: My name is [PERSON_NAME].
[08:37.55-08:41.33] Agent: And. And can we go ahead and make an appointment with you right now?
[08:42.45-08:43.87] Customer: Not right now, [PERSON_NAME].
[08:45.53-08:49.27] Agent: [PERSON_NAME]. Have you got a pen in your hand?
[08:50.49-08:54.27] Agent: Yes, we do. Please write down my cell phone number.
[08:54.77-09:05.13] Agent: Sure. It'seven1 [PHONE_NUMBER] [PHONE_NUMBER].
[09:05.31-09:07.50] Agent: Okay. [PHONE_NUMBER] [PHONE_NUMBER], right?
[09:07.68-09:11.00] Agent: Right. And last four digit is [PHONE_NUMBER] [PHONE_NUMBER].
[09:12.38-09:14.08] Agent: I can defeat it for you.
[09:14.58-09:19.50] Agent: [PHONE_NUMBER] [PHONE_NUMBER]. I'm sorry.
[09:19.60-09:24.72] Agent: Right. [PHONE_NUMBER] [PHONE_NUMBER] right.
[09:25.01-09:29.39] Agent: Okay, [PERSON_NAME], call me on [DATE].
[09:30.70-09:37.29] Agent: I will give you a decision on that [DURATION] because I can't interrupt the service for even [DURATION] [DURATION].
[09:37.72-09:40.50] Customer: So I want the installation on Sunday.
[09:41.12-09:44.61] Agent: Sure, but the thing is that we just make an appointment right now.
[09:44.64-09:46.52] Agent: I'm going to just place an order for you.
[09:46.66-09:50.93] Agent: You don't lose your calls or you don't lose your Internet before the installation.
[09:52.24-09:58.32] Customer: After installation. I have to let [ORGANIZATION] know that discontinue my previous service.
[09:58.38-10:00.05] Customer: Or you're going to do that?
[10:00.19-10:01.49] Agent: I'm going to just do that for you.
[10:01.51-10:04.66] Agent: I'm going to just deactivate your previous one services.
[10:05.09-10:09.38] Customer: Okay. So [PERSON_NAME], is that possible to do it on [DATE] [DATE]?
[10:10.45-10:13.59] Agent: Sunday. Just give me a [DURATION], Let me check.
[10:27.11-10:32.52] Customer: Hello? Yes sir. I will talk to my [OCCUPATION] and my [OCCUPATION] as well.
[10:32.59-10:38.12] Customer: They are just working on the Saturday, not the [DATE] [DATE] [DATE] [DATE] [DATE].
[10:41.30-10:46.06] Agent: Okay, [PERSON_NAME], thing. The Best thing is that I have [DURATION] [DURATION] [DURATION] available for you.
[10:46.08-10:47.78] Agent: I mean the time slots we have.
[10:47.92-10:50.84] Agent: We have [DURATION] [DURATION] [DURATION] available for you on [DATE] [DATE] [DATE] [DATE].
[10:51.00-10:52.40] Customer: Whenever you want the time.
[10:52.50-10:58.25] Agent: So we will be send out the [OCCUPATION] in between [TIME] To [TIME] okay.
[10:58.35-10:59.99] Agent: Send the [OCCUPATION] at [TIME].
[11:00.76-11:02.61] Customer: I got it. In the morning time.
[11:02.75-11:03.72] Customer: Just give me a [DURATION].
[11:03.78-11:07.41] Agent: Let me just put your address on the portal and submitting the order for you.
[11:07.47-11:09.28] Agent: Then I will let you know for the installation date.
[11:09.30-11:10.87] Customer: Okay, just give me a [DURATION].
[11:21.71-11:24.12] Customer: And [PERSON_NAME], there is no contract, right?
[11:25.07-11:28.93] Agent: Yes, there is no contract and also there is no installation fee as well for you.
[11:28.98-11:31.78] Agent: Because as you're a customer with the spectrum part.
[11:31.83-11:33.76] Agent: That's why. A long time ago.
[11:33.87-11:34.52] Customer: Right?
[11:35.99-11:39.76] Agent: Yeses, that's why.
[11:46.92-11:52.35] Agent: And also as I can mention that we are creating a new account for you because as I show you, you are a new customer.
[11:52.48-11:55.59] Agent: That's why actually we are installing a two new numbers for you.
[11:55.72-12:02.58] Agent: Once the installation is going to be complete then you can just give me a call back and I'll be migrate your two new numbers to their previous phone number for you.
[12:02.61-12:04.47] Customer: Okay. Okay.
[12:06.04-12:07.75] Agent: What is your phone number, [PERSON_NAME]?
[12:08.23-12:10.03] Agent: Do you have pen and paper with you?
[12:10.21-12:27.59] Customer: Yeah. Perfect. So my callback number is [PHONE_NUMBER] and what is the extension?
[12:27.71-12:28.97] Customer: No, there is no extension.
[12:29.02-12:34.11] Customer: Whenever you are giveiving me a callack on that number just ask for my first and last name as well.
[12:34.17-12:36.88] Customer: My first name is [PERSON_NAME] and last name is [PERSON_NAME].
[12:36.98-12:39.71] Customer: Because the thing is that here is the two.
[12:39.85-12:42.71] Customer: [PERSON_NAME], you can also ask for my last name as well.
[12:42.81-12:45.82] Customer: [PERSON_NAME]. Okay, okay. [PERSON_NAME] [PERSON_NAME].
[12:45.91-12:46.62] Customer: Okay,
[12:47.88-12:52.67] Agent: just give me moment now I'm going to just open up a new account for you.
[12:52.81-12:57.22] Agent: So I have your business name which is by his medical, right?
[12:57.51-13:00.79] Customer: Yes. And what name you want to suggest me?
[13:00.81-13:06.15] Agent: I can mention on the business name my portal any alternative name just to make sure.
[13:06.70-13:11.43] Agent: Why? [ORGANIZATION] [ORGANIZATION]. That is your existing business name.
[13:11.46-13:15.65] Agent: I cannot use that similar name because as I mentioned that [TIME] [TIME] beginning we are.
[13:15.71-13:21.80] Customer: I think the connection is not on [ORGANIZATION] [ORGANIZATION] name, it's on Mohamd Waahee'name as far as I remember.
[13:21.85-13:22.98] Agent: Let me check it.
[13:23.13-13:24.36] Agent: You can check it out.
[13:32.75-13:37.28] Agent: Yes, the connection is not on [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[13:37.34-13:39.62] Agent: It's on [PERSON_NAME] [PERSON_NAME] name.
[13:40.32-13:44.13] Agent: Okay, so you can give the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[13:46.27-13:50.25] Agent: Go ahead. [ORGANIZATION] [ORGANIZATION]
[13:51.55-13:53.98] Agent: [ORGANIZATION]. Ye
[13:55.62-13:56.51] Customer: got it.
[13:58.62-14:01.61] Agent: And I have your business address which is.
[14:01.79-14:06.23] Agent: I'm sorry, [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[14:06.26-14:08.75] Agent: And the zip code is [LOCATION] right?
[14:09.05-14:13.96] Agent: [LOCATION] [LOCATION]. I'm sorry, is there is any suite number, unit number, floor number?
[14:14.01-14:14.60] Customer: No.
[14:16.10-14:19.85] Agent: Whenever you are here you will see a big sign of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[14:19.93-14:21.59] Agent: See? Got it sir.
[14:21.71-14:27.97] Agent: So what name do you want to suggest me I can mention on my portal about the point of contact name?
[14:28.99-14:30.61] Customer: Contact name will be my name.
[14:31.11-14:33.04] Customer: First name is [PERSON_NAME] [PERSON_NAME].
[14:33.07-14:34.68] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[14:38.99-14:42.37] Agent: That that name is already mentioned on your existing account.
[14:44.42-14:47.65] Agent: That name is secondary name [TIME] [TIME] existing account.
[14:47.70-14:49.98] Customer: Yep. I don't use that name.
[14:50.03-14:51.10] Customer: I cannot use that name.
[14:51.15-14:54.49] Customer: Can I get any alternative name by like your son?
[14:54.68-14:58.00] Agent: Mainly that account is used [PERSON_NAME] [PERSON_NAME] name.
[14:58.08-15:00.29] Customer: You can put my name [PERSON_NAME] [PERSON_NAME].
[15:01.51-15:07.74] Agent: Sure. [PERSON_NAME] [PERSON_NAME] together then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[15:08.15-15:09.50] Agent: I got it sir.
[15:13.15-15:15.69] Agent: And one last thing I need to change as well.
[15:15.76-15:18.55] Agent: About the email address, I cannot use your similar email.
[15:18.60-15:23.16] Agent: Can I get your personal email or any alternative email I can mention on the portal?
[15:23.78-15:41.09] Customer: You can use [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[15:43.38-15:46.81] Agent: just to make sure this email is not mentioned on your existing account, right?
[15:46.90-15:49.95] Customer: No, no, I got it sir.
[15:50.52-15:55.37] Agent: And do you want to receive the email notification when your monthly statement is ready?
[15:55.55-16:01.38] Customer: Yes. And that should be an auto payment like now.
[16:03.16-16:04.23] Customer: I got it.
[16:13.11-16:18.68] Agent: We will do one thing [PERSON_NAME], when you go finish the installation and transferring all the phone that they will
[16:20.38-16:22.59] Agent: call and fix the auto payment option.
[16:22.62-16:26.69] Agent: Okay? Sure, sure. Why not let me know on same [DURATION], okay?
[16:26.86-16:32.40] Customer: Yeah, yeah. Because we haven't got time to see the bill and pay the bill.
[16:32.90-16:34.88] Customer: So make it auto pay.
[16:34.99-16:37.00] Agent: And one more thing.
[16:38.30-16:42.17] Agent: You supposed to discontinue our previous connection.
[16:45.12-16:45.97] Agent: You will do that.
[16:46.00-16:50.35] Agent: It's your responsibility. Yes, you don't have to worry about that.
[16:50.45-16:52.14] Agent: I'm just taking care of your account now.
[16:52.15-16:57.19] Agent: Okay? Okay, perfect. So I can review order one more time with you.
[16:57.25-17:00.02] Agent: If we are installing a two new brand new numbers for you.
[17:00.15-17:08.26] Agent: Let 600 megabyte per [DURATION] for the Internet speed less s Wii Hotspot plus including free local and long distance calling.
[17:08.31-17:11.78] Agent: Absolutely free. 35 plus business calling features as well.
[17:11.83-17:17.68] Agent: And also whenever you want you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well.
[17:17.82-17:25.35] Agent: Okay. So your bill is fixed in and locked in price for you for next [DURATION] [DURATION], $[MONEY_AMOUNT] per [DURATION].
[17:25.37-17:28.30] Agent: Okay. With taxes and everything.
[17:28.84-17:29.78] Customer: Exactly
[17:31.54-17:34.97] Agent: $[MONEY_AMOUNT] including the taxes.
[17:35.07-17:40.05] Agent: Right. Okay, then it's fine if it is $[MONEY_AMOUNT] round.
[17:40.15-17:48.95] Agent: It'santastic. That is. That is you don't have to worry about that once you will be receiving the first [DURATION] bill and I'll be there to assist you whenever you want.
[17:48.98-17:50.13] Agent: You can just give me a callb back.
[17:50.17-17:56.37] Agent: If your price is going to be raised, you can just give me a call back and I'll be there to help you without you.
[17:56.43-18:03.26] Agent: Okay? Okay, perfect. So your appointment is going to be scheduled in [DATE] [DATE] [DATE]
[18:04.71-18:09.85] Agent: and between time startots we have [TIME] [TIME] morning time [TIME] to [TIME] and [TIME] to [TIME] [TIME] [TIME] [TIME].
[18:09.88-18:10.65] Customer: What time
[18:14.95-18:16.89] Customer: our office open? At [TIME].
[18:17.08-18:19.47] Customer: So [TIME] to [TIME] is good for me.
[18:19.63-18:21.63] Agent: I'll make it for you in between [TIME].
[18:21.75-18:23.69] Customer: [TIME] to [TIME]? Okay.
[18:23.87-18:29.16] Agent: Yeah, perfect sir. So your business order is going to be submitted now.
[18:29.33-18:34.44] Agent: Do you have any other location like your home or anything like that?
[18:34.46-18:36.35] Agent: I can assist you over there as well.
[18:37.40-18:40.20] Agent: First this one, then you will try for other location.
[18:40.33-18:42.01] Agent: Let's see about this one first.
[18:42.11-18:45.55] Agent: I have your number marked, so it's not a problem.
[18:46.01-18:47.58] Agent: Let me confirm your number.
[18:47.61-18:51.99] Agent: It's [PHONE_NUMBER] [PHONE_NUMBER], right?
[18:52.16-18:56.55] Agent: Exactly right. Okay. And your name is [PERSON_NAME] [PERSON_NAME].
[18:56.88-19:03.92] Customer: Yes. Okay, so Saturday after installation I'm going to call you to transfer the phone line, right?
[19:04.10-19:09.09] Agent: Exactly. You can just give me a call back when the [OCCUPATION] leave your business and I'll be there to assist you.
[19:09.11-19:13.20] Agent: I'm going to just put your two new numbers to their old one numbers for you.
[19:13.24-19:19.33] Customer: And also so for that what I have to do to change the number?
[19:19.74-19:21.33] Customer: No, I need to.
[19:22.11-19:26.15] Agent: We will be just installing the two new random numbers for you.
[19:26.17-19:31.57] Agent: Okay, Just as I mentioned that this two numbers is only for a temporary installations for you.
[19:31.62-19:33.59] Agent: Because as I show you, you are a new customer.
[19:33.73-19:40.05] Agent: So once the installation is going to be complete, then we will be just migrate your two new numbers to their all one numbers for you.
[19:40.51-19:43.42] Agent: Okay? Okay. So before I.
[19:43.59-19:45.87] Agent: Before I hang up this call, do you have any questions?
[19:46.37-19:49.24] Customer: No, [PERSON_NAME], right now, not at this moment.
[19:49.33-19:51.55] Agent: If you can do it, it's very good for us.
[19:51.72-19:53.57] Agent: Yes, you don't have to worry about that.
[19:53.61-19:56.12] Agent: Whenever you want you can just give me a call back and I'll be there.
[19:56.14-19:58.72] Agent: Okay? Okay, [PERSON_NAME], thank you.","Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, how are you? I'm also good, thanks for asking. This call is guarding phone line and Internet. Can I speak to the person in charge? Can you hold on please? Sure, take a call. Internet. Okay, I am texting you the patient details with the information. Okay. What is the earlt possible? Okay. Okay. So nice of you. I am taking right now. Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How ar","Hello. Hi, yes, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, how are you? I'm also good, thanks for asking. This call is guarding phone line and Internet. Can I speak to the person in charge? Can you hold on please? Sure, take a call. Internet. Okay, I am texting you the patient details with the information. Okay. What is the earlt possible? Okay. Okay. So nice of you. I am taking right now. Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Good, thank you. Okay, so say this call is guarding phone line and Internet. We have recently installed new lines in your area due to which no we are providing you promotional plan. Now you can get each of your phone line in just $[MONEY_AMOUNT] [DURATION] [DURATION]. And Internet of 600 megabytes per [DURATION] in just $[MONEY_AMOUNT] [DURATION] [DURATION]. The best thing is you don't have to pay any kind of installation fee, etc. Also, there is no qu. We already have the spectrum connection. Can you transfer us to that promotional activities? Yes, you are using regular plans. You can also. No, we are using the business plan. Okay, mean you are using regular plans. You are currently not using promotional plan. So you can SW this promotion plan. We can? Yes, currently I'm calling for the location which is [LOCATION] [LOCATION] [LOCATION]. Okay, sir, so you can swee to this promotional plan. Promotion is available at your current location. So can confirm how many phone lines you are currently using so I can quote you the bill. One phone and one fax line. Okay, sir. Okay, so I can offer you two lines along with one Internet of 600 megabytes per [DURATION] including all taxis and also with wi fi and hotspot in a combined bel below $[MONEY_AMOUNT] [DURATION] [DURATION]. And this will be locked in for next [DURATION] [DURATION]. That sound good to you? No problem. Okay, so can I transfer this call to my [OCCUPATION]? He will guide you further. We have to sign contract for next [DURATION] [DURATION], right? No, there will be no contract. If you don't like the services, you can switch to other provider or other plan your price after [DURATION] [DURATION], then the rate will increase 4 to $[MONEY_AMOUNT]. Sure. Okay. Just a [DURATION], sir. Hello. Hello. Thank you so much for holding on. This is [PERSON_NAME], I am [PERSON_NAME] the [OCCUPATION] [OCCUPATION] [OCCUPATION] victim. How are you doing? M doing great, thank you. Perfect. Good to know. So basically you spoke with one of my [OCCUPATION] regarding about the phone lines and Internet services. And you got already two phone and one Internet with [ORGANIZATION], Right? Right. Perfect. How much you are paying for the services right now? I'm not sure, maybe [MONEY_AMOUNT] or something. Got it, sir. So what about if I'm offering you for your two phone lines, it will be cost you in just $[MONEY_AMOUNT] [DURATION] [DURATION]. Along with free local and long distance calling. Absolutely free. 35 plus business calling features as well. And also whenever you want, you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well. Plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed and just $[MONEY_AMOUNT] [MONEY_AMOUNT] per [DURATION] including the taxes at all, including the WiF Fi hotspot as well. So $[MONEY_AMOUNT] per [DURATION] is. That sounds good to you? That sounds great to me. But am I eligible for that connection or not? You are eligible for this promotion. Okay, go ahead then do it. Perfect. So let me tell you what is the process we have to follow that. Okay, first of all, let me tell you one thing. This promotion is only for a new customer. So is the reason I'm asking. Let me tell you. Let me tell you. So what can I do for you? As you are not a new customer. So what can I do for you? I'm going to go ahead and create a new account fit for you. Okay. Because as I show you from [ORGANIZATION] [ORGANIZATION], you are a new customer. Okay. No, everything is clear. I understand. But will my service will be interrupted for that? No, no, no, no. They will be not in top for your business website or business name or anything like that. Just for the installation you want to go with the same numbers? Yes. Perfect. So let me tell you what is the process we have to follow that. First of all, we just make an appointment with you to our [OCCUPATION]. They're going to visit you. They're going to providing you the newet modem, new equipments and two new numbers for you. Okay. Once the installation is going to be complete and then you can just give me a callack and let me know. I'm gonna just migrate your two new numbers to their old one numbers. I'm going to help you with that too. Provid o. No, I can interrupt that. No, not. They will be not in top to you or anything like they will be not. No, the line will be disconnected for [DURATION] [DURATION]. That is a big loss for me. I can. You don't lose your line, you don't lo lose your calls for the customers. The thing is that once the installation is going to be complete, once my [OCCUPATION] will be leave to your business, then you can just give me a callb back within [DURATION] [DURATION]. I'll be just taking care of your account and I'LL be just migrate your two new numbers to their old one number and that's it from the [ORGANIZATION] [ORGANIZATION]. There will be not take much of your time like within [DURATION] [DURATION] [DURATION] [DURATION] and they're gonna just complete their work for you. Okay, is that possible for to send someone to come to my office? Exactly. First of all, I'm going to just put your address on the portal and submitting the order for you. Then let's see what is the first installation date is available for you. Okay, so can we go ahead and make an appointment with you? Is that possible to do it on Sunday? On Sunday? Just let me check if we have a dates available on Sunday, then we will be sen out the [OCCUPATION] on Sunday. Okay. Okay. Saturday or Sunday? This Saturday or Sunday? Just give me a [DURATION], let me check. Okay, go ahead. Hello? Yes, So I have a date available for you. [DATE] [DATE] [DATE] [DATE]. Is that a good [DURATION] for you? You haven't got anything before that? Before that? No, we have not available before the date of [DATE] [DATE] [DATE]. The first date we have available for you [DATE] [DATE] [DATE] [DATE] [DATE] [DATE]. Okay, what is your name? My name is [PERSON_NAME]. And. And can we go ahead and make an appointment with you right now? Not right now, [PERSON_NAME]. [PERSON_NAME]. Have you got a pen in your hand? Yes, we do. Please write down my cell phone number. Sure. It'seven1 [PHONE_NUMBER] [PHONE_NUMBER]. Okay. [PHONE_NUMBER] [PHONE_NUMBER], right? Right. And last four digit is [PHONE_NUMBER] [PHONE_NUMBER]. I can defeat it for you. [PHONE_NUMBER] [PHONE_NUMBER]. I'm sorry. Right. [PHONE_NUMBER] [PHONE_NUMBER] right. Okay, [PERSON_NAME], call me on [DATE]. I will give you a decision on that [DURATION] because I can't interrupt the service for even [DURATION] [DURATION]. So I want the installation on Sunday. Sure, but the thing is that we just make an appointment right now. I'm going to just place an order for you. You don't lose your calls or you don't lose your Internet before the installation. After installation. I have to let [ORGANIZATION] know that discontinue my previous service. Or you're going to do that? I'm going to just do that for you. I'm going to just deactivate your previous one services. Okay. So [PERSON_NAME], is that possible to do it on [DATE] [DATE]? Sunday. Just give me a [DURATION], Let me check. Hello? Yes sir. I will talk to my [OCCUPATION] and my [OCCUPATION] as well. They are just working on the Saturday, not the [DATE] [DATE] [DATE] [DATE] [DATE]. Okay, [PERSON_NAME], thing. The Best thing is that I have [DURATION] [DURATION] [DURATION] available for you. I mean the time slots we have. We have [DURATION] [DURATION] [DURATION] available for you on [DATE] [DATE] [DATE] [DATE]. Whenever you want the time. So we will be send out the [OCCUPATION] in between [TIME] To [TIME] okay. Send the [OCCUPATION] at [TIME]. I got it. In the morning time. Just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Then I will let you know for the installation date. Okay, just give me a [DURATION]. And [PERSON_NAME], there is no contract, right? Yes, there is no contract and also there is no installation fee as well for you. Because as you're a customer with the spectrum part. That's why. A long time ago. Right? Yeses, that's why. And also as I can mention that we are creating a new account for you because as I show you, you are a new customer. That's why actually we are installing a two new numbers for you. Once the installation is going to be complete then you can just give me a call back and I'll be migrate your two new numbers to their previous phone number for you. Okay. Okay. What is your phone number, [PERSON_NAME]? Do you have pen and paper with you? Yeah. Perfect. So my callback number is [PHONE_NUMBER] and what is the extension? No, there is no extension. Whenever you are giveiving me a callack on that number just ask for my first and last name as well. My first name is [PERSON_NAME] and last name is [PERSON_NAME]. Because the thing is that here is the two. [PERSON_NAME], you can also ask for my last name as well. [PERSON_NAME]. Okay, okay. [PERSON_NAME] [PERSON_NAME]. Okay, just give me moment now I'm going to just open up a new account for you. So I have your business name which is by his medical, right? Yes. And what name you want to suggest me? I can mention on the business name my portal any alternative name just to make sure. Why? [ORGANIZATION] [ORGANIZATION]. That is your existing business name. I cannot use that similar name because as I mentioned that [TIME] [TIME] beginning we are. I think the connection is not on [ORGANIZATION] [ORGANIZATION] name, it's on Mohamd Waahee'name as far as I remember. Let me check it. You can check it out. Yes, the connection is not on [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. It's on [PERSON_NAME] [PERSON_NAME] name. Okay, so you can give the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Go ahead. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Ye got it. And I have your business address which is. I'm sorry, [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. And the zip code is [LOCATION] right? [LOCATION] [LOCATION]. I'm sorry, is there is any suite number, unit number, floor number? No. Whenever you are here you will see a big sign of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. See? Got it sir. So what name do you want to suggest me I can mention on my portal about the point of contact name? Contact name will be my name. First name is [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. That that name is already mentioned on your existing account. That name is secondary name [TIME] [TIME] existing account. Yep. I don't use that name. I cannot use that name. Can I get any alternative name by like your son? Mainly that account is used [PERSON_NAME] [PERSON_NAME] name. You can put my name [PERSON_NAME] [PERSON_NAME]. Sure. [PERSON_NAME] [PERSON_NAME] together then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. I got it sir. And one last thing I need to change as well. About the email address, I cannot use your similar email. Can I get your personal email or any alternative email I can mention on the portal? You can use [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] just to make sure this email is not mentioned on your existing account, right? No, no, I got it sir. And do you want to receive the email notification when your monthly statement is ready? Yes. And that should be an auto payment like now. I got it. We will do one thing [PERSON_NAME], when you go finish the installation and transferring all the phone that they will call and fix the auto payment option. Okay? Sure, sure. Why not let me know on same [DURATION], okay? Yeah, yeah. Because we haven't got time to see the bill and pay the bill. So make it auto pay. And one more thing. You supposed to discontinue our previous connection. You will do that. It's your responsibility. Yes, you don't have to worry about that. I'm just taking care of your account now. Okay? Okay, perfect. So I can review order one more time with you. If we are installing a two new brand new numbers for you. Let 600 megabyte per [DURATION] for the Internet speed less s Wii Hotspot plus including free local and long distance calling. Absolutely free. 35 plus business calling features as well. And also whenever you want you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well. Okay. So your bill is fixed in and locked in price for you for next [DURATION] [DURATION], $[MONEY_AMOUNT] per [DURATION]. Okay. With taxes and everything. Exactly $[MONEY_AMOUNT] including the taxes. Right. Okay, then it's fine if it is $[MONEY_AMOUNT] round. It'santastic. That is. That is you don't have to worry about that once you will be receiving the first [DURATION] bill and I'll be there to assist you whenever you want. You can just give me a callb back. If your price is going to be raised, you can just give me a call back and I'll be there to help you without you. Okay? Okay, perfect. So your appointment is going to be scheduled in [DATE] [DATE] [DATE] and between time startots we have [TIME] [TIME] morning time [TIME] to [TIME] and [TIME] to [TIME] [TIME] [TIME] [TIME]. What time our office open? At [TIME]. So [TIME] to [TIME] is good for me. I'll make it for you in between [TIME]. [TIME] to [TIME]? Okay. Yeah, perfect sir. So your business order is going to be submitted now. Do you have any other location like your home or anything like that? I can assist you over there as well. First this one, then you will try for other location. Let's see about this one first. I have your number marked, so it's not a problem. Let me confirm your number. It's [PHONE_NUMBER] [PHONE_NUMBER], right? Exactly right. Okay. And your name is [PERSON_NAME] [PERSON_NAME]. Yes. Okay, so Saturday after installation I'm going to call you to transfer the phone line, right? Exactly. You can just give me a call back when the [OCCUPATION] leave your business and I'll be there to assist you. I'm going to just put your two new numbers to their old one numbers for you. And also so for that what I have to do to change the number? No, I need to. We will be just installing the two new random numbers for you. Okay, Just as I mentioned that this two numbers is only for a temporary installations for you. Because as I show you, you are a new customer. So once the installation is going to be complete, then we will be just migrate your two new numbers to their all one numbers for you. Okay? Okay. So before I. Before I hang up this call, do you have any questions? No, [PERSON_NAME], right now, not at this moment. If you can do it, it's very good for us. Yes, you don't have to worry about that. Whenever you want you can just give me a call back and I'll be there. Okay? Okay, [PERSON_NAME], thank you."
59,2727,ca4edd03245f4a8fa1059e64541d763d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ca4edd03245f4a8fa1059e64541d763d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91311866,0.9131186722376973,506.0,1077,1077,2.1284584980237153,65,8,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.918,95,34,22,39,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.78-00:10.04] IVR/System: [ORGANIZATION] [ORGANIZATION]. We fix your pains for new service press [PHONE_NUMBER] or existing auto glass orders [PHONE_NUMBER] for existing residential glass orders
[00:11.38-00:18.88] IVR/System: For Commercial accounts and [OCCUPATION] service, press [PHONE_NUMBER] for dial by name directory for company information
[00:20.41-00:28.71] IVR/System: for Company Directory Press 7@glass Dr.
[00:28.75-00:34.30] IVR/System: We fix your pains for new service or existing auto glass orders
[00:35.52-00:43.81] IVR/System: for existing residential glass orders press [PHONE_NUMBER] for commercial accounts and [OCCUPATION] service For Dial by name
[00:46.67-00:51.73] IVR/System: for Autolass service [PHONE_NUMBER] for service on your home, press [PHONE_NUMBER].
[00:52.16-00:54.58] IVR/System: For commercial accounts and [OCCUPATION] services
[01:02.44-01:03.78] IVR/System: Thank you for your patience.
[01:03.87-01:05.66] IVR/System: We are currently on the other line.
[01:06.03-01:08.76] IVR/System: Please hold and we will be with you momentarily.
[01:08.94-01:12.09] IVR/System: You may press [PHONE_NUMBER] at any time to leave a voicemail.
[01:14.23-01:16.87] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[01:17.01-01:23.38] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[01:23.78-01:29.09] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[01:29.23-01:32.50] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[01:32.68-01:38.66] IVR/System: We can also change the look of any room with a mirrored wall or protect your wood furniture with custom made glass tops.
[01:38.84-01:42.88] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start.
[01:45.73-01:48.14] IVR/System: The choice is clear in windshield replacement.
[01:48.24-01:51.88] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[01:52.05-02:07.13] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the carmakers do only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[02:07.27-02:09.08] IVR/System: Don't put your safety at risk.
[02:09.21-02:11.47] IVR/System: Get the best guarantees in the business.
[02:11.62-02:14.24] IVR/System: Some exclusions apply. Ask for details.
[02:17.88-02:22.03] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[02:22.20-02:26.49] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[02:26.67-02:31.78] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with Priority Service.
[02:32.12-02:40.82] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[02:41.41-02:51.16] IVR/System: [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[02:51.62-02:58.59] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[03:01.97-03:09.17] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION].
[03:09.27-03:18.59] IVR/System: Advantage Plans Advantage plan members say 15% on all future repairs for the home and receive priority service response in emergencies.
[03:18.75-03:27.85] IVR/System: Pl Any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disaster.
[03:28.00-03:32.39] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the [ORGANIZATION] [ORGANIZATION].
[03:32.53-03:35.57] IVR/System: Please continue to hold while we try to reach an [OCCUPATION].
[04:12.87-04:15.52] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[04:15.63-04:17.79] IVR/System: Please wait for the next available [OCCUPATION].
[04:17.89-04:19.73] IVR/System: You are the next caller in line.
[04:21.90-04:24.61] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[04:25.38-04:26.92] IVR/System: Glass door. Fix your pains.
[04:27.03-04:32.34] Agent: Hel [PERSON_NAME]. Hello. Hi, how can I help you?
[04:32.52-04:35.00] Customer: Yeah, I need a classassair service at my home.
[04:36.19-04:38.81] Agent: Okay. Have you used this before?
[04:39.67-04:42.97] Customer: No. Okay, were you looking to get somebody outse to your home?
[04:43.02-04:44.20] Agent: Will provide you a quote.
[04:45.26-04:46.12] Customer: Okay.
[04:47.35-04:50.07] Agent: All right. So we can send somebody out to your home.
[04:50.25-04:54.12] Agent: It will be a $[MONEY_AMOUNT] charge that is non refundable.
[04:54.82-05:02.06] Agent: It just holds your spot on our schedule, guarantee we will be going out to your home and it will get applied to any work that you decide to get done with us.
[05:02.11-05:05.02] Agent: Is that okay? Sorry, can you please repeat?
[05:05.04-05:06.44] Customer: So $[MONEY_AMOUNT] charge.
[05:07.75-05:16.17] Agent: The $[MONEY_AMOUNT], it it's for the quote and it holds your spot on our schedule, guaranteeing we will be going out to your home.
[05:16.50-05:22.49] Agent: And that $[MONEY_AMOUNT] is non refundable and it goes towards any work that gets done with us.
[05:25.79-05:26.73] Customer: So If I pay [MONEY_AMOUNT].
[05:26.79-05:33.00] Customer: [MONEY_AMOUNT] [MONEY_AMOUNT]. Now a person will come supervise this thing and if any extrat this there, you need to pay that, right?
[05:33.94-05:34.68] Agent: Yes.
[05:36.25-05:42.16] Agent: Okay. Oay, so when can he come to my home?
[05:42.29-05:45.60] Agent: Today, which no, he will not be able to go today.
[05:45.65-05:46.83] Agent: What's your zip code?
[05:48.65-05:55.18] Customer: [LOCATION] ye. All right.
[05:55.23-05:57.65] Agent: For this area, they won't be able to go out till Monday.
[05:59.88-06:01.15] Agent: They'll be coming on Monday.
[06:01.17-06:03.45] Customer: Next Monday? Yes.
[06:05.95-06:10.54] Customer: Okay. Okay, fine. So they cannot come this [DURATION]?
[06:11.56-06:13.49] Agent: No, sir. Monday. Next [DURATION].
[06:13.56-06:18.25] Customer: Monday. Okay, so if I want to book an appointment, how to book.
[06:19.27-06:21.98] Customer: I'm sorry. If I want to book an appointment.
[06:22.04-06:23.08] Customer: So how to book.
[06:25.50-06:27.17] Customer: Can you see that for me [PHONE_NUMBER] more time?
[06:28.58-06:32.44] Agent: Sorry, you said the appointments for Monday.
[06:33.26-06:36.02] Customer: Okay so actually I need it right now.
[06:36.16-06:39.02] Customer: So later if I want to book an appointment.
[06:39.20-06:40.52] Customer: So how to book that?
[06:41.19-06:47.56] Agent: If you're looking to get somebody out today, it will be $[MONEY_AMOUNT] charge because our schedules are already pre made.
[06:48.04-06:48.77] Customer: Actually,
[06:50.75-06:53.56] Agent: if you like, it wouldn't be able to do today.
[06:53.66-06:55.67] Agent: Actually since it's after [TIME].
[06:55.73-07:01.21] Agent: After [TIME] our same day become emergency fees which are $[MONEY_AMOUNT].
[07:01.36-07:05.85] Agent: But if you're still looking to get somebody out, it would be tomorrow for $[MONEY_AMOUNT] fee.
[07:06.00-07:08.81] Agent: And they will go whenever the route is finished.
[07:14.25-07:15.15] Customer: Okay.
[07:16.69-07:19.75] Customer: Okay. So can I pay on your website?
[07:21.06-07:22.21] Agent: You would have to pay it over the.
[07:22.25-07:27.27] Agent: You would have to pay the service deposit over the phone first before we get you on the schedule.
[07:28.77-07:33.60] Customer: Okay. And if were you looking to get somebody out today or tomorrow?
[07:35.21-07:38.95] Customer: Today. I mean, but [PHONE_NUMBER], but two $[MONEY_AMOUNT] is a very high.
[07:40.81-07:48.41] Agent: If you do choose to do the emergency fee, [MONEY_AMOUNT], it will not go towards any of the work that gets done.
[07:48.51-07:50.08] Agent: That just gets the [OCCUPATION].
[07:50.14-07:56.69] Agent: Ono our schedule is considered our after hours fee because it's already towards the end of the day.
[07:56.75-07:59.22] Agent: Most of what our [OCCUPATION] have gone home for the day.
[07:59.37-08:04.17] Agent: So we if you want to getbo somethingy up today, it will be two $[MONEY_AMOUNT].
[08:04.29-08:07.20] Agent: And that will not get applied to any of the work that gets done.
[08:07.26-08:09.58] Agent: That's just for them to get to your home.
[08:10.01-08:16.04] Agent: But the $[MONEY_AMOUNT] same day fee will be for tomorrow and it will get applied to any work that gets done.
[08:19.86-08:22.10] Customer: Okay. Thank. Thank you.
[08:22.13-08:22.74] Agent: No problem. Bye.","[ORGANIZATION] [ORGANIZATION]. We fix your pains for new service press [PHONE_NUMBER] or existing auto glass orders [PHONE_NUMBER] for existing residential glass orders For Commercial accounts and [OCCUPATION] service, press [PHONE_NUMBER] for dial by name directory for company information for Company Directory Press 7@glass Dr. We fix your pains for new service or existing auto glass orders for existing residential glass orders press [PHONE_NUMBER] for commercial accounts and [OCCUPATION] servi","[ORGANIZATION] [ORGANIZATION]. We fix your pains for new service press [PHONE_NUMBER] or existing auto glass orders [PHONE_NUMBER] for existing residential glass orders For Commercial accounts and [OCCUPATION] service, press [PHONE_NUMBER] for dial by name directory for company information for Company Directory Press 7@glass Dr. We fix your pains for new service or existing auto glass orders for existing residential glass orders press [PHONE_NUMBER] for commercial accounts and [OCCUPATION] service For Dial by name for Autolass service [PHONE_NUMBER] for service on your home, press [PHONE_NUMBER]. For commercial accounts and [OCCUPATION] services Thank you for your patience. We are currently on the other line. Please hold and we will be with you momentarily. You may press [PHONE_NUMBER] at any time to leave a voicemail. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall or protect your wood furniture with custom made glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start. The choice is clear in windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the carmakers do only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for details. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with Priority Service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION]. Advantage Plans Advantage plan members say 15% on all future repairs for the home and receive priority service response in emergencies. Pl Any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disaster. If you sell your home, the Advantage Plan protection even transfers to the [ORGANIZATION] [ORGANIZATION]. Please continue to hold while we try to reach an [OCCUPATION]. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please wait for the next available [OCCUPATION]. You are the next caller in line. [OCCUPATION] [OCCUPATION] can do more than fix your pains. Glass door. Fix your pains. Hel [PERSON_NAME]. Hello. Hi, how can I help you? Yeah, I need a classassair service at my home. Okay. Have you used this before? No. Okay, were you looking to get somebody outse to your home? Will provide you a quote. Okay. All right. So we can send somebody out to your home. It will be a $[MONEY_AMOUNT] charge that is non refundable. It just holds your spot on our schedule, guarantee we will be going out to your home and it will get applied to any work that you decide to get done with us. Is that okay? Sorry, can you please repeat? So $[MONEY_AMOUNT] charge. The $[MONEY_AMOUNT], it it's for the quote and it holds your spot on our schedule, guaranteeing we will be going out to your home. And that $[MONEY_AMOUNT] is non refundable and it goes towards any work that gets done with us. So If I pay [MONEY_AMOUNT]. [MONEY_AMOUNT] [MONEY_AMOUNT]. Now a person will come supervise this thing and if any extrat this there, you need to pay that, right? Yes. Okay. Oay, so when can he come to my home? Today, which no, he will not be able to go today. What's your zip code? [LOCATION] ye. All right. For this area, they won't be able to go out till Monday. They'll be coming on Monday. Next Monday? Yes. Okay. Okay, fine. So they cannot come this [DURATION]? No, sir. Monday. Next [DURATION]. Monday. Okay, so if I want to book an appointment, how to book. I'm sorry. If I want to book an appointment. So how to book. Can you see that for me [PHONE_NUMBER] more time? Sorry, you said the appointments for Monday. Okay so actually I need it right now. So later if I want to book an appointment. So how to book that? If you're looking to get somebody out today, it will be $[MONEY_AMOUNT] charge because our schedules are already pre made. Actually, if you like, it wouldn't be able to do today. Actually since it's after [TIME]. After [TIME] our same day become emergency fees which are $[MONEY_AMOUNT]. But if you're still looking to get somebody out, it would be tomorrow for $[MONEY_AMOUNT] fee. And they will go whenever the route is finished. Okay. Okay. So can I pay on your website? You would have to pay it over the. You would have to pay the service deposit over the phone first before we get you on the schedule. Okay. And if were you looking to get somebody out today or tomorrow? Today. I mean, but [PHONE_NUMBER], but two $[MONEY_AMOUNT] is a very high. If you do choose to do the emergency fee, [MONEY_AMOUNT], it will not go towards any of the work that gets done. That just gets the [OCCUPATION]. Ono our schedule is considered our after hours fee because it's already towards the end of the day. Most of what our [OCCUPATION] have gone home for the day. So we if you want to getbo somethingy up today, it will be two $[MONEY_AMOUNT]. And that will not get applied to any of the work that gets done. That's just for them to get to your home. But the $[MONEY_AMOUNT] same day fee will be for tomorrow and it will get applied to any work that gets done. Okay. Thank. Thank you. No problem. Bye."
60,850,48826537f6194531b3bac73e4d863bb2,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/48826537f6194531b3bac73e4d863bb2_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9318019,0.9318019152854512,267.0,543,543,2.033707865168539,28,9,"[DURATION], [LOCATION], [MARITAL_STATUS], [MEDICAL_PROCESS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.9,55,22,26,7,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.90-00:02.33] IVR/System: Last [OCCUPATION], we fix your pains.
[00:02.46-00:05.52] IVR/System: To ensure the highest level of customer satisfaction.
[00:05.61-00:07.16] IVR/System: This call may be recorded.
[00:07.29-00:09.96] IVR/System: You may dial your party's extension at any time.
[00:10.57-00:13.61] IVR/System: For an auto glass quote, please press [PHONE_NUMBER].
[00:13.71-00:16.64] IVR/System: To replace glass in your home or business, press [PHONE_NUMBER].
[00:16.77-00:22.55] IVR/System: Check on the status of a previously placede for a dial by name directory.
[01:26.06-01:27.21] Agent: [OCCUPATION], we fix your pains.
[01:27.27-01:28.39] Agent: This is [PERSON_NAME].
[01:29.89-01:31.54] Customer: I need some information.
[01:31.68-01:38.78] Customer: I've got two small end tables on my patio that the glass has gotten broken.
[01:38.96-01:42.23] Customer: If I've got two others where the glass is fine.
[01:42.86-01:46.23] Customer: If I knew your location, could I bring them over and.
[01:46.30-01:49.95] Customer: Or bring one over and have two pieces cut to that same size?
[01:50.97-01:53.19] Agent: Yes, you should definitely be able to.
[01:53.89-01:57.66] Agent: The only problem is that we don't have a staff shop there.
[01:57.73-02:01.01] Agent: So our [OCCUPATION] load up in the morning and then are gone.
[02:01.07-02:04.22] Agent: So we can only have people come to the office first thing in the morning.
[02:04.40-02:07.92] Agent: And as long as that's fine, then yeah, we could definitely take a look at it for you.
[02:08.66-02:12.06] Customer: Yeah, because I hate to have somebody come out for two small pieces.
[02:12.09-02:15.00] Customer: I mean they're not more than a foot long and maybe
[02:17.22-02:20.63] Customer: 10 inches wide. Okay, well, it
[02:22.09-02:23.95] Agent: [OCCUPATION] will be on site going in.
[02:24.10-02:27.95] Agent: We could do it tomorrow if you're able to get to the site, I'd say.
[02:27.98-02:32.51] Customer: But between [TIME] [TIME] tomorrow we live right behind the [ORGANIZATION] off [LOCATION] [LOCATION].
[02:33.25-02:35.59] Agent: Oh, you're oh, that close?
[02:35.97-02:39.74] Customer: M h. Oh, because I'm not far from there.
[02:39.90-02:44.69] Customer: The only problem is tomorrow won't work because my [MARITAL_STATUS] has a [OCCUPATION] appointment.
[02:45.06-02:46.65] Agent: Okay, do you want to do Wednesday?
[02:49.03-02:52.72] Customer: What time would it have to be there by [TIME].
[02:54.59-02:58.76] Customer: All right. Now do your [OCCUPATION] take the equipment with them for cutting?
[02:59.38-03:01.12] Agent: No, they have them there on site.
[03:02.43-03:05.25] Customer: No, what I'm saying is when they go out to do a job,
[03:06.82-03:09.78] Customer: do they cut the glass at the job site?
[03:10.53-03:12.28] Agent: We don't do that for tabletops.
[03:12.34-03:17.12] Agent: So you'd have to come in and then we could cut it and we can le.
[03:17.16-03:23.10] Agent: You know, we'either I don't know if they'll have time to cut it that morning or not, or they'll cut it and then call you to come pick them up.
[03:23.72-03:27.71] Customer: Mm hmm. Okay, so what's the latest I could be there?
[03:28.09-03:30.78] Customer: [TIME]. Wow.
[03:32.97-03:34.61] Customer: All right, let me check with my [MARITAL_STATUS].
[03:34.67-03:35.94] Agent: I've got your number.
[03:36.09-03:37.38] Agent: Let me write it down.
[03:38.96-03:42.62] Customer: Trying to find somebody to cut glass is a real pain.
[03:42.96-03:45.13] Customer: O I'm sorry, hang on.
[03:46.00-03:46.94] Agent: We just don't have.
[03:46.99-03:55.69] Agent: We have five [OCCUPATION] that work out of there, but we don't have an [OCCUPATION] [OCCUPATION] there, so once everybody loads up for the [DURATION], they're just gone, and that's our only problem.
[03:56.56-04:00.01] Customer: So do they [MEDICAL_PROCESS] [MEDICAL_PROCESS] it and take it out on the job?
[04:00.04-04:01.22] Customer: Is that what you're saying?
[04:02.57-04:04.72] Agent: Well, yeah. Yeah.
[04:06.01-04:08.03] Customer: Okay, so what is your number again?
[04:12.97-04:16.01] Agent: [PHONE_NUMBER] or [PHONE_NUMBER] [PHONE_NUMBER]?
[04:16.11-04:21.77] Agent: All right, let me check my calendar and I'll get back to you as to what [DURATION] I can make it over there, see if that works.
[04:21.94-04:23.33] Customer: Okay, that sounds great.
[04:23.43-04:24.98] Customer: Thank you. Thanks so muchh Hu.
[04:25.01-04:25.18] Customer: Bye.","Last [OCCUPATION], we fix your pains. To ensure the highest level of customer satisfaction. This call may be recorded. You may dial your party's extension at any time. For an auto glass quote, please press [PHONE_NUMBER]. To replace glass in your home or business, press [PHONE_NUMBER]. Check on the status of a previously placede for a dial by name directory. [OCCUPATION], we fix your pains. This is [PERSON_NAME]. I need some information. I've got two small end tables on my patio that the glass h","Last [OCCUPATION], we fix your pains. To ensure the highest level of customer satisfaction. This call may be recorded. You may dial your party's extension at any time. For an auto glass quote, please press [PHONE_NUMBER]. To replace glass in your home or business, press [PHONE_NUMBER]. Check on the status of a previously placede for a dial by name directory. [OCCUPATION], we fix your pains. This is [PERSON_NAME]. I need some information. I've got two small end tables on my patio that the glass has gotten broken. If I've got two others where the glass is fine. If I knew your location, could I bring them over and. Or bring one over and have two pieces cut to that same size? Yes, you should definitely be able to. The only problem is that we don't have a staff shop there. So our [OCCUPATION] load up in the morning and then are gone. So we can only have people come to the office first thing in the morning. And as long as that's fine, then yeah, we could definitely take a look at it for you. Yeah, because I hate to have somebody come out for two small pieces. I mean they're not more than a foot long and maybe 10 inches wide. Okay, well, it [OCCUPATION] will be on site going in. We could do it tomorrow if you're able to get to the site, I'd say. But between [TIME] [TIME] tomorrow we live right behind the [ORGANIZATION] off [LOCATION] [LOCATION]. Oh, you're oh, that close? M h. Oh, because I'm not far from there. The only problem is tomorrow won't work because my [MARITAL_STATUS] has a [OCCUPATION] appointment. Okay, do you want to do Wednesday? What time would it have to be there by [TIME]. All right. Now do your [OCCUPATION] take the equipment with them for cutting? No, they have them there on site. No, what I'm saying is when they go out to do a job, do they cut the glass at the job site? We don't do that for tabletops. So you'd have to come in and then we could cut it and we can le. You know, we'either I don't know if they'll have time to cut it that morning or not, or they'll cut it and then call you to come pick them up. Mm hmm. Okay, so what's the latest I could be there? [TIME]. Wow. All right, let me check with my [MARITAL_STATUS]. I've got your number. Let me write it down. Trying to find somebody to cut glass is a real pain. O I'm sorry, hang on. We just don't have. We have five [OCCUPATION] that work out of there, but we don't have an [OCCUPATION] [OCCUPATION] there, so once everybody loads up for the [DURATION], they're just gone, and that's our only problem. So do they [MEDICAL_PROCESS] [MEDICAL_PROCESS] it and take it out on the job? Is that what you're saying? Well, yeah. Yeah. Okay, so what is your number again? [PHONE_NUMBER] or [PHONE_NUMBER] [PHONE_NUMBER]? All right, let me check my calendar and I'll get back to you as to what [DURATION] I can make it over there, see if that works. Okay, that sounds great. Thank you. Thanks so muchh Hu. Bye."
61,346,20211117-114414_7136232600,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211117-114414_7136232600-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9124146,0.9124146022423919,774.0,1873,1873,2.4198966408268734,154,14,"[CREDIT_CARD_CVV], [DATE], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [US_SOCIAL_SECURITY_NUMBER]",44,False,88.869,156,105,51,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:13.81-00:16.43] Agent: Hello? Hi, Mr. [PERSON_NAME] [PERSON_NAME].
[00:17.18-00:20.34] Agent: Yes, hi sir, this is [PERSON_NAME] again with [ORGANIZATION].
[00:20.38-00:21.27] Agent: How do you do?
[00:22.14-00:24.76] Agent: Good, good to know you that.
[00:24.93-00:33.77] Agent: Yes sir, I was able to locate your two phone lines and the 500mb Internet for the business for [ORGANIZATION] [ORGANIZATION] doing business as integrity.
[00:34.38-00:42.41] Agent: So right now you're paying for your Internet around $[MONEY_AMOUNT] per [DURATION] and in the same price.
[00:42.50-00:45.35] Agent: Now we offer the 1000 by 200 megabits.
[00:45.41-00:51.85] Agent: Like this's going to be two times better than the speed that you are currently maintaining under almost the same price that you're paying.
[00:51.98-01:01.55] Agent: You're paying [MONEY_AMOUNT] and we offer the one gig at $[MONEY_AMOUNT] per [DURATION] so that upgrade can be performed from our back end without anyone coming out.
[01:01.84-01:06.47] Agent: And it's going to take like [DURATION] [DURATION] [DURATION] [DURATION] to get up on your account.
[01:06.81-01:08.39] Agent: So is that going to be.
[01:10.53-01:12.83] Customer: Can you give me any savings on the phone lines?
[01:13.81-01:18.04] Customer: Sorry? Can you get me any savings on the phone lines?
[01:18.18-01:25.14] Agent: No sir, the phone lines that you're using are at $[MONEY_AMOUNT] per [DURATION] and that is the best price that we are offering at this time.
[01:26.34-01:27.33] Customer: I see.
[01:29.62-01:34.00] Customer: Is there any way I can keep the same speed I have now and have my price reduced?
[01:35.67-01:44.55] Agent: Sir, you have one option which is if you get a new [ORGANIZATION] account, then we are offering new services [EMAIL_ADDRESS] [EMAIL_ADDRESS] price of [MONEY_AMOUNT].
[01:44.57-01:46.70] Agent: [MONEY_AMOUNT] for the one gig by one gig.
[01:46.75-01:49.07] Agent: That is same uploading, same downloading speeds.
[01:49.21-01:54.97] Agent: But that will create a new account for you and you will have to cancel the first one once the new account has been installed.
[01:55.15-01:57.11] Agent: Would that be one of the options for you?
[02:00.09-02:02.40] Customer: Okay, if I do that, is that just the Internet?
[02:02.45-02:05.47] Customer: Would I pull the phone service also over?
[02:05.86-02:09.03] Agent: We will be pulling your phone services also to the new account.
[02:09.97-02:13.21] Customer: Okay, and the new account, is that just an introductory you offer?
[02:13.23-02:14.84] Customer: How long does that price last?
[02:15.01-02:16.61] Agent: That is a locked in price for you.
[02:16.67-02:18.15] Agent: That will be locked in for [DURATION] [DURATION].
[02:18.22-02:22.81] Agent: And after that if you keep the same packages, your prices are bound to remain the same.
[02:25.10-02:29.65] Customer: Okay, do I get any cancellation penalty or anything on my existing account?
[02:29.82-02:34.37] Agent: No sir, there will not be any kind of early termination fees or cancellation charges.
[02:36.10-02:43.20] Customer: So I can get one gig by one gig by 250 as opposed to 50, 100 or whatever for what I'm paying now.
[02:43.27-02:45.22] Customer: Well that sounds like a bargain.
[02:45.40-02:51.41] Agent: Yes, because right now, previously we used to offer the 1G by 1 gig [EMAIL_ADDRESS] [EMAIL_ADDRESS] price of [MONEY_AMOUNT].
[02:51.60-02:55.63] Agent: Right now that has been reduced down to just $[MONEY_AMOUNT].
[02:55.81-02:59.38] Agent: Previously it was reduced to [MONEY_AMOUNT] as well during the [EVENT].
[02:59.51-03:05.80] Agent: But right now it is $[MONEY_AMOUNT] and the prices are bound to remain the same for you.
[03:05.98-03:12.12] Agent: And we can have you, the two phone lines and the one gig by one gig [EMAIL_ADDRESS] [EMAIL_ADDRESS] price of [MONEY_AMOUNT].
[03:12.19-03:17.53] Agent: $[MONEY_AMOUNT] per [DURATION]. Only that is lesser than what you're paying for your Internet alone at this time.
[03:18.40-03:20.33] Customer: Okay, that makes sense.
[03:20.52-03:29.63] Agent: Perfect. So our [ORGANIZATION] [ORGANIZATION] will be working in your business area after the [EVENT] [EVENT] from [DATE] [DATE] till [DATE] [DATE].
[03:29.81-03:32.29] Agent: What would be [EMAIL_ADDRESS] [EMAIL_ADDRESS] most convenient date for you?
[03:41.40-03:42.69] Agent: You still there, sir?
[03:42.84-03:47.97] Customer: Yes. I was saying then our [ORGANIZATION] [ORGANIZATION] will be working from [DATE] [DATE].
[03:48.09-03:50.82] Agent: Mondayill [DATE] [DATE], [DATE].
[03:51.28-03:54.54] Agent: What would be the most convenient date for you to see the [OCCUPATION]?
[03:55.97-04:00.59] Customer: Okay. Do they have to come into the office or what?
[04:01.21-04:05.87] Agent: Yes, they will be like providing you with the new free modem and running a fiber line.
[04:06.00-04:07.32] Agent: The fiber line is already there.
[04:07.37-04:11.75] Agent: They will be installing a new modem for you, creating a new account for your business.
[04:12.91-04:15.01] Customer: Okay, Let me see.
[04:17.48-04:21.06] Customer: [DATE] [DATE]. That's about [DURATION] [DURATION] [DURATION] [DURATION] out.
[04:26.71-04:29.62] Agent: How about [DATE], [DATE] [DATE]?
[04:30.51-04:32.01] Customer: Actually no, I'm sorry.
[04:33.04-04:36.89] Agent: Yeah. [DATE], [DATE] [DATE] in the afternoon.
[04:37.27-04:41.05] Agent: Perfect. So [TIME] to [TIME] would be suitable for you, right?
[04:41.75-04:43.70] Customer: Yeah, that work. Perfect.
[04:43.80-04:49.31] Agent: So before we proceed further, I would just like to make you aware that for quality and training purposes, this call may be recorded.
[04:49.43-04:55.02] Agent: So this is for the business listed as [ORGANIZATION] [ORGANIZATION], doing business as [ORGANIZATION].
[04:55.16-04:57.00] Agent: And I'm having the pleasure of speaking with Mr.
[04:57.03-04:58.38] Agent: [PERSON_NAME] [OCCUPATION]. [PERSON_NAME] today.
[04:58.43-05:00.96] Agent: And you are the decision maker of this business.
[05:01.26-05:09.79] Agent: And the correct is [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION] [LOCATION].
[05:10.85-05:13.00] Customer: Yeah, [LOCATION] [LOCATION]. Perfect.
[05:13.10-05:17.62] Agent: And it's in [LOCATION] [LOCATION] with the zip code [LOCATION], right?
[05:18.40-05:20.16] Customer: That is correct. Perfect.
[05:20.26-05:21.76] Agent: I have your email address with me.
[05:21.81-05:27.70] Agent: It is [EMAIL_ADDRESS] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] but d still be active.
[05:28.61-05:33.35] Agent: That is perfect. So let me give you a quick recap of the [OCCUPATION] will be coming out.
[05:33.40-05:36.87] Agent: They will be like providing you with the new modem from our site.
[05:36.98-05:40.64] Agent: They will be creating a new account for your business and your two phone lines.
[05:40.69-05:50.58] Agent: Once the new account is being installed, they will be migrated to the newer account and your older account, you will need to cancel that yourself by calling the [ORGANIZATION] helpline.
[05:50.64-05:51.57] Agent: Let me give you the number.
[05:51.62-05:53.59] Agent: Tell me when you are ready.
[05:53.78-05:55.39] Customer: Yeah, let me get a pen.
[05:56.33-06:02.19] Agent: Okay, go ahead. The number that you will need to call for cancellation will be [PHONE_NUMBER],
[06:04.13-06:05.83] Agent: Right. [PHONE_NUMBER]
[06:07.62-06:10.39] Agent: Right. [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER].
[06:11.50-06:15.82] Customer: Okay, perfect. Please write down my callback number as well.
[06:15.88-06:20.12] Customer: In case of any questions before, during or after you can reach me back.
[06:20.25-06:22.00] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[06:22.69-06:26.19] Agent: The toll free number is [PHONE_NUMBER].
[06:27.18-06:35.61] Agent: Right. [PHONE_NUMBER]. Extension number [PHONE_NUMBER].
[06:36.02-06:37.21] Agent: I'm gonna repeat it.
[06:37.34-06:42.61] Agent: [PHONE_NUMBER]. [PHONE_NUMBER]. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER].
[06:43.79-06:45.58] Agent: Very good. Got down [PERSON_NAME].
[06:45.72-06:51.10] Agent: Perfect, sir. So additionally There is a $[MONEY_AMOUNT] [OCCUPATION] charge which will be waving off for you.
[06:51.12-06:55.95] Agent: We will be compensating and offsetting that for you by sending you [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [ORGANIZATION] rewards card.
[06:56.06-07:03.38] Agent: The instructions on which you will receive [MONEY_AMOUNT] [DURATION] after installation in an email [DURATION] [DURATION] letter on how you can redeem that or [ORGANIZATION] website.
[07:03.49-07:05.73] Agent: You will be able to pay your agen the bills with that.
[07:05.85-07:07.89] Agent: Do online shopping or crossery shopping with it.
[07:07.91-07:12.48] Agent: Okay? Okay, perfect. So Mr.
[07:12.50-07:15.02] Agent: [PERSON_NAME], do you have any questions for me at this time?
[07:16.17-07:21.29] Customer: No, sir. Then [EMAIL_ADDRESS] [EMAIL_ADDRESS] end I just need your verbal authorization to place this order on your behalf.
[07:21.37-07:31.47] Agent: This includes signing a letter of authorization which allows us to add the discounts to your account and to send out the [OCCUPATION] for the new installation on [DATE] as discussed.
[07:31.60-07:32.16] Agent: Can I have you.
[07:32.18-07:36.25] Customer: Yes. To proceed? Yes, thank you so much.
[07:36.37-07:43.99] Agent: And just to confirm, you will be keeping the same two numbers or is it okay if you provide you with two different numbers?
[07:44.76-07:46.50] Customer: I prefer to keep the same.
[07:46.96-07:54.36] Agent: Okay. And just in case if that is not possible, would you be keeping the same older account or can we provide you with new numbers?
[07:55.81-07:56.80] Customer: Oh boy.
[07:59.81-08:02.44] Customer: For the fax sign I definitely need
[08:03.77-08:05.31] Customer: the same number.
[08:06.65-08:09.31] Customer: The main line, it doesn't matter as much.
[08:11.25-08:14.52] Customer: So I guess say know because you can't do one of the other.
[08:14.57-08:17.80] Customer: Correct. Both have to be numbers.
[08:19.48-08:27.23] Agent: Yes, but just in case you need to keep the same fax line, we can provide you online faxing as well on the same number.
[08:27.37-08:30.39] Agent: That is the disc standed price as well.
[08:30.57-08:35.19] Agent: You will be getting like a $[MONEY_AMOUNT] discount if you avail the electronic vaccine.
[08:35.29-08:45.17] Agent: As I can see right now, your main line, which is the [MONEY_AMOUNT] number that is currently not working as a voice over ip, that is still on Copper, right?
[08:46.50-08:49.20] Customer: That's still on what on Copper?
[08:51.25-08:54.23] Customer: As far as that, I mean, I don't really know.
[08:54.34-08:56.91] Customer: I think so, but I'm not sure.
[08:57.86-08:59.86] Customer: Okay. I really, I'm not sure.
[09:00.04-09:05.84] Agent: Is the [PHONE_NUMBER], [PHONE_NUMBER] line attached to any credit card, terminal, alarm system or a fax machine?
[09:08.13-09:15.48] Agent: No. Okay, and your fax number, Is it the [PHONE_NUMBER] number or [PHONE_NUMBER] number.
[09:17.28-09:46.97] Customer: I'm not sure because it's actually oay the way we set it up is we have a number that we've had for years which is [PHONE_NUMBER] and when they set it up, even though it's the one of the numbers you just cited, it actually when people dial that [PHONE_NUMBER], [PHONE_NUMBER] number it comes into my fax.
[09:48.07-09:49.83] Agent: Okay. Yes, that is a.
[09:49.89-09:51.98] Agent: So is that going to be a problem or am I.
[09:52.04-09:56.64] Customer: You know, because I don't want to lose numbers I've had all the time just because there's some confusion.
[09:57.18-10:00.02] Agent: You will keep the [PHONE_NUMBER] number as it is.
[10:00.16-10:03.89] Agent: I'm talking about the two numbers that are on voice over IP on your account.
[10:03.94-10:08.33] Agent: Which is the [PHONE_NUMBER] number and the [PHONE_NUMBER] number.
[10:08.95-10:13.25] Customer: Is that those I'm not sure numbers might not be retained.
[10:14.23-10:19.59] Customer: Okay, well those two numbers I don't care about as long as I keep the numbers that are public facing.
[10:19.62-10:20.64] Customer: You know what I mean?
[10:21.02-10:23.33] Agent: Yes. These numbers are not public currently.
[10:24.02-10:28.76] Customer: So that is why I wanted to ask if it is not my GR people be
[10:30.66-10:32.07] Agent: those numbers you can give up.
[10:32.11-10:45.42] Agent: Okay. Under my notes that I have the [PHONE_NUMBER] should be the fax line and the [PHONE_NUMBER] should be just a regular telephone lineect.
[10:45.80-10:52.90] Agent: So if they are not myraable we will be providing you with the two new numbers instead of these.
[10:53.68-10:60.00] Agent: But in most cases the numbers are totally migratable and you will not face any kind of problemsably.
[11:00.18-11:06.46] Agent: So I'm also setting up a [OCCUPATION] security code sir, which is going to be the last four digits of your main phone line.
[11:06.62-11:10.82] Agent: [PHONE_NUMBER] [CREDIT_CARD_CVV] [CREDIT_CARD_CVV]. That is really important for the security purposes.
[11:10.88-11:13.50] Agent: Our [OCCUPATION] will be asking you for that on the day of installation.
[11:13.56-11:30.37] Agent: Okay. Okay, perfect. And since we are going to provide you with the new account, can you please provide me with the tax ID or the employer identification number so that we can run a off credit check to make sure that you don't fall into any outstanding payments in future with [ORGANIZATION].
[11:31.23-11:47.17] Customer: Sure. It's a 260-587-19-5AY it is [NUMBER_SEQUENCE].
[11:48.15-11:48.98] Agent: Correct.
[11:50.75-11:52.84] Agent: That is a 10 digit number.
[11:52.88-11:55.65] Customer: Is that because the employer.
[11:57.51-12:03.35] Customer: Yeah, that's yeah. Employeeification number or tax ID number whichever way they phrase it.
[12:03.38-12:07.39] Customer: But yeah, that's the one used by to pay my payroll taxes.
[12:07.74-12:10.51] Customer: Okay. And my coate taxes.
[12:10.98-12:17.75] Agent: The ein number or the tax ID number is usually a nine digit number, as I am aware.
[12:18.13-12:20.67] Agent: So can you please confirm this one more time?
[12:21.77-12:30.50] Customer: Yeah. [US_SOCIAL_SECURITY_NUMBER]. Perfect. That's it from myight, sir.
[12:30.52-12:32.73] Agent: Is there anything else that I can assist you with?
[12:34.02-12:36.83] Customer: No, sir. Thank you very much for your assistance.
[12:36.99-12:39.51] Agent: My pleasure. Then [EMAIL_ADDRESS] [EMAIL_ADDRESS] end, I just need your verbal authorization.
[12:39.57-12:42.58] Agent: To place this order on your behalf and to send out the [OCCUPATION].
[12:42.64-12:43.76] Agent: Can I have a yes?
[12:44.66-12:48.35] Customer: Yes. Perfect. Thanks a lot for being the best part of @[ORGANIZATION].
[12:48.41-12:49.91] Agent: We will see you [DATE] [DATE].
[12:49.97-12:50.99] Agent: Till then, take care.
[12:51.07-12:53.04] Agent: Bye. Bye. Thank you.
[12:53.07-12:53.18] Agent: Bye.","Hello? Hi, Mr. [PERSON_NAME] [PERSON_NAME]. Yes, hi sir, this is [PERSON_NAME] again with [ORGANIZATION]. How do you do? Good, good to know you that. Yes sir, I was able to locate your two phone lines and the 500mb Internet for the business for [ORGANIZATION] [ORGANIZATION] doing business as integrity. So right now you're paying for your Internet around $[MONEY_AMOUNT] per [DURATION] and in the same price. Now we offer the 1000 by 200 megabits. Like this's going to be two times better than the s","Hello? Hi, Mr. [PERSON_NAME] [PERSON_NAME]. Yes, hi sir, this is [PERSON_NAME] again with [ORGANIZATION]. How do you do? Good, good to know you that. Yes sir, I was able to locate your two phone lines and the 500mb Internet for the business for [ORGANIZATION] [ORGANIZATION] doing business as integrity. So right now you're paying for your Internet around $[MONEY_AMOUNT] per [DURATION] and in the same price. Now we offer the 1000 by 200 megabits. Like this's going to be two times better than the speed that you are currently maintaining under almost the same price that you're paying. You're paying [MONEY_AMOUNT] and we offer the one gig at $[MONEY_AMOUNT] per [DURATION] so that upgrade can be performed from our back end without anyone coming out. And it's going to take like [DURATION] [DURATION] [DURATION] [DURATION] to get up on your account. So is that going to be. Can you give me any savings on the phone lines? Sorry? Can you get me any savings on the phone lines? No sir, the phone lines that you're using are at $[MONEY_AMOUNT] per [DURATION] and that is the best price that we are offering at this time. I see. Is there any way I can keep the same speed I have now and have my price reduced? Sir, you have one option which is if you get a new [ORGANIZATION] account, then we are offering new services [EMAIL_ADDRESS] [EMAIL_ADDRESS] price of [MONEY_AMOUNT]. [MONEY_AMOUNT] for the one gig by one gig. That is same uploading, same downloading speeds. But that will create a new account for you and you will have to cancel the first one once the new account has been installed. Would that be one of the options for you? Okay, if I do that, is that just the Internet? Would I pull the phone service also over? We will be pulling your phone services also to the new account. Okay, and the new account, is that just an introductory you offer? How long does that price last? That is a locked in price for you. That will be locked in for [DURATION] [DURATION]. And after that if you keep the same packages, your prices are bound to remain the same. Okay, do I get any cancellation penalty or anything on my existing account? No sir, there will not be any kind of early termination fees or cancellation charges. So I can get one gig by one gig by 250 as opposed to 50, 100 or whatever for what I'm paying now. Well that sounds like a bargain. Yes, because right now, previously we used to offer the 1G by 1 gig [EMAIL_ADDRESS] [EMAIL_ADDRESS] price of [MONEY_AMOUNT]. Right now that has been reduced down to just $[MONEY_AMOUNT]. Previously it was reduced to [MONEY_AMOUNT] as well during the [EVENT]. But right now it is $[MONEY_AMOUNT] and the prices are bound to remain the same for you. And we can have you, the two phone lines and the one gig by one gig [EMAIL_ADDRESS] [EMAIL_ADDRESS] price of [MONEY_AMOUNT]. $[MONEY_AMOUNT] per [DURATION]. Only that is lesser than what you're paying for your Internet alone at this time. Okay, that makes sense. Perfect. So our [ORGANIZATION] [ORGANIZATION] will be working in your business area after the [EVENT] [EVENT] from [DATE] [DATE] till [DATE] [DATE]. What would be [EMAIL_ADDRESS] [EMAIL_ADDRESS] most convenient date for you? You still there, sir? Yes. I was saying then our [ORGANIZATION] [ORGANIZATION] will be working from [DATE] [DATE]. Mondayill [DATE] [DATE], [DATE]. What would be the most convenient date for you to see the [OCCUPATION]? Okay. Do they have to come into the office or what? Yes, they will be like providing you with the new free modem and running a fiber line. The fiber line is already there. They will be installing a new modem for you, creating a new account for your business. Okay, Let me see. [DATE] [DATE]. That's about [DURATION] [DURATION] [DURATION] [DURATION] out. How about [DATE], [DATE] [DATE]? Actually no, I'm sorry. Yeah. [DATE], [DATE] [DATE] in the afternoon. Perfect. So [TIME] to [TIME] would be suitable for you, right? Yeah, that work. Perfect. So before we proceed further, I would just like to make you aware that for quality and training purposes, this call may be recorded. So this is for the business listed as [ORGANIZATION] [ORGANIZATION], doing business as [ORGANIZATION]. And I'm having the pleasure of speaking with Mr. [PERSON_NAME] [OCCUPATION]. [PERSON_NAME] today. And you are the decision maker of this business. And the correct is [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION] [LOCATION]. Yeah, [LOCATION] [LOCATION]. Perfect. And it's in [LOCATION] [LOCATION] with the zip code [LOCATION], right? That is correct. Perfect. I have your email address with me. It is [EMAIL_ADDRESS] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] but d still be active. That is perfect. So let me give you a quick recap of the [OCCUPATION] will be coming out. They will be like providing you with the new modem from our site. They will be creating a new account for your business and your two phone lines. Once the new account is being installed, they will be migrated to the newer account and your older account, you will need to cancel that yourself by calling the [ORGANIZATION] helpline. Let me give you the number. Tell me when you are ready. Yeah, let me get a pen. Okay, go ahead. The number that you will need to call for cancellation will be [PHONE_NUMBER], Right. [PHONE_NUMBER] Right. [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Okay, perfect. Please write down my callback number as well. In case of any questions before, during or after you can reach me back. My name is [PERSON_NAME] [PERSON_NAME]. The toll free number is [PHONE_NUMBER]. Right. [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. I'm gonna repeat it. [PHONE_NUMBER]. [PHONE_NUMBER]. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. Very good. Got down [PERSON_NAME]. Perfect, sir. So additionally There is a $[MONEY_AMOUNT] [OCCUPATION] charge which will be waving off for you. We will be compensating and offsetting that for you by sending you [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [ORGANIZATION] rewards card. The instructions on which you will receive [MONEY_AMOUNT] [DURATION] after installation in an email [DURATION] [DURATION] letter on how you can redeem that or [ORGANIZATION] website. You will be able to pay your agen the bills with that. Do online shopping or crossery shopping with it. Okay? Okay, perfect. So Mr. [PERSON_NAME], do you have any questions for me at this time? No, sir. Then [EMAIL_ADDRESS] [EMAIL_ADDRESS] end I just need your verbal authorization to place this order on your behalf. This includes signing a letter of authorization which allows us to add the discounts to your account and to send out the [OCCUPATION] for the new installation on [DATE] as discussed. Can I have you. Yes. To proceed? Yes, thank you so much. And just to confirm, you will be keeping the same two numbers or is it okay if you provide you with two different numbers? I prefer to keep the same. Okay. And just in case if that is not possible, would you be keeping the same older account or can we provide you with new numbers? Oh boy. For the fax sign I definitely need the same number. The main line, it doesn't matter as much. So I guess say know because you can't do one of the other. Correct. Both have to be numbers. Yes, but just in case you need to keep the same fax line, we can provide you online faxing as well on the same number. That is the disc standed price as well. You will be getting like a $[MONEY_AMOUNT] discount if you avail the electronic vaccine. As I can see right now, your main line, which is the [MONEY_AMOUNT] number that is currently not working as a voice over ip, that is still on Copper, right? That's still on what on Copper? As far as that, I mean, I don't really know. I think so, but I'm not sure. Okay. I really, I'm not sure. Is the [PHONE_NUMBER], [PHONE_NUMBER] line attached to any credit card, terminal, alarm system or a fax machine? No. Okay, and your fax number, Is it the [PHONE_NUMBER] number or [PHONE_NUMBER] number. I'm not sure because it's actually oay the way we set it up is we have a number that we've had for years which is [PHONE_NUMBER] and when they set it up, even though it's the one of the numbers you just cited, it actually when people dial that [PHONE_NUMBER], [PHONE_NUMBER] number it comes into my fax. Okay. Yes, that is a. So is that going to be a problem or am I. You know, because I don't want to lose numbers I've had all the time just because there's some confusion. You will keep the [PHONE_NUMBER] number as it is. I'm talking about the two numbers that are on voice over IP on your account. Which is the [PHONE_NUMBER] number and the [PHONE_NUMBER] number. Is that those I'm not sure numbers might not be retained. Okay, well those two numbers I don't care about as long as I keep the numbers that are public facing. You know what I mean? Yes. These numbers are not public currently. So that is why I wanted to ask if it is not my GR people be those numbers you can give up. Okay. Under my notes that I have the [PHONE_NUMBER] should be the fax line and the [PHONE_NUMBER] should be just a regular telephone lineect. So if they are not myraable we will be providing you with the two new numbers instead of these. But in most cases the numbers are totally migratable and you will not face any kind of problemsably. So I'm also setting up a [OCCUPATION] security code sir, which is going to be the last four digits of your main phone line. [PHONE_NUMBER] [CREDIT_CARD_CVV] [CREDIT_CARD_CVV]. That is really important for the security purposes. Our [OCCUPATION] will be asking you for that on the day of installation. Okay. Okay, perfect. And since we are going to provide you with the new account, can you please provide me with the tax ID or the employer identification number so that we can run a off credit check to make sure that you don't fall into any outstanding payments in future with [ORGANIZATION]. Sure. It's a 260-587-19-5AY it is [NUMBER_SEQUENCE]. Correct. That is a 10 digit number. Is that because the employer. Yeah, that's yeah. Employeeification number or tax ID number whichever way they phrase it. But yeah, that's the one used by to pay my payroll taxes. Okay. And my coate taxes. The ein number or the tax ID number is usually a nine digit number, as I am aware. So can you please confirm this one more time? Yeah. [US_SOCIAL_SECURITY_NUMBER]. Perfect. That's it from myight, sir. Is there anything else that I can assist you with? No, sir. Thank you very much for your assistance. My pleasure. Then [EMAIL_ADDRESS] [EMAIL_ADDRESS] end, I just need your verbal authorization. To place this order on your behalf and to send out the [OCCUPATION]. Can I have a yes? Yes. Perfect. Thanks a lot for being the best part of @[ORGANIZATION]. We will see you [DATE] [DATE]. Till then, take care. Bye. Bye. Thank you. Bye."
62,2338,a01784b4576749cf9c8bd2ffa59a5340,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/a01784b4576749cf9c8bd2ffa59a5340_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9139555,0.9139555190677966,404.0,944,944,2.3366336633663365,70,11,"[DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.852,90,59,28,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.73-00:02.39] IVR/System: Call the [OCCUPATION]. [PERSON_NAME].
[00:02.46-00:07.55] IVR/System: Your [OCCUPATION] [OCCUPATION] replaces all types of glass for your [OCCUPATION]
[00:08.89-00:10.81] IVR/System: [OCCUPATION] [OCCUPATION]. We fix your pains.
[00:10.97-00:12.12] Agent: This is [PERSON_NAME].
[00:14.02-00:17.00] Customer: Hello? Hello? Hi, my name's [PERSON_NAME].
[00:17.05-00:18.11] Agent: How can I help you?
[00:18.26-00:33.45] Customer: Hey, [PERSON_NAME]. I took a rock in my car windshield the other day and I've got a little divot and I'm wondering, do you do repairs or are you just a glass replacement?
[00:34.30-00:40.15] Agent: So as far as the glass, you said this was in your car, like your windshield.
[00:40.33-00:44.69] Agent: Okay. And is it smaller than the size of a quarter?
[00:45.47-00:48.65] Customer: Yes, but. Right, right at the edge of that.
[00:49.42-00:51.45] Agent: Okay, so it's going in the black.
[00:54.48-00:57.70] Customer: No, it's not. Okay,
[00:58.92-01:11.41] Agent: yeah, go ahead. The reason that I ask is if it's too far over, then we can't repair them just because the machine that we use to do the [MEDICAL_PROCESS] [MEDICAL_PROCESS], it doesn't fit.
[01:11.53-01:12.33] Agent: If that makes sense.
[01:12.36-01:16.97] Agent: Sense. If it's bigger than the size of a quarter, then it's too big.
[01:17.15-01:34.94] Agent: It sounds like you're kind of going to be like right on the maybe we can, maybe we can't type of spectrum, but either way we can help you whether it's a full replacement of the window or just chip repair, if the chip is repairable.
[01:35.23-01:37.50] Agent: Are you coming into [LOCATION] [LOCATION] [LOCATION]?
[01:37.59-01:40.94] Customer: [LOCATION] [LOCATION]? [LOCATION] [LOCATION], actually.
[01:41.31-01:43.25] Agent: Okay, so
[01:47.30-01:50.90] Agent: if I look, I could squeeze you in for a ship repair.
[01:51.00-01:55.59] Agent: [LOCATION] [LOCATION], this Wednesday, I would say right about [TIME].
[01:58.09-01:59.06] Agent: What do you think?
[01:59.17-02:01.25] Customer: Do you know, do we need to.
[02:01.31-02:03.75] Customer: Is there an office that we can go by?
[02:03.90-02:11.59] Agent: Yeah. You have a location there us look at it and see what kind of repair we need.
[02:12.35-02:18.09] Agent: Okay, so I won't have a [OCCUPATION] out in [LOCATION] [LOCATION] till Wednesday.
[02:18.72-02:24.70] Agent: Okay. But if you wanted to come into [LOCATION], we're here until [TIME] Monday through Friday.
[02:24.87-02:31.75] Agent: Are you asking, like, can you come in and let us take a look at it and make sure that it is a che repairable type of thing?
[02:31.93-02:35.07] Customer: Right. I think it's going to be a decision point.
[02:35.19-02:38.88] Customer: It's not a nice clean divot like they are.
[02:38.97-02:46.34] Customer: Sometimes that almost bothers me more than the size thing because I think it is smaller than a quarter.
[02:47.69-02:51.10] Customer: Kind of not a nice clean divot either.
[02:51.84-02:53.78] Customer: So I don't know if that matters.
[02:54.72-02:57.59] Customer: O yeah, okay. O mean.
[02:57.88-02:59.47] Agent: Oh, go ahead. I'm sorry.
[02:59.64-03:05.31] Agent: No, we should probably just make an appointment and if we have to reschedule, we will.
[03:05.81-03:07.21] Agent: And that's what I was thinking.
[03:07.27-03:08.00] Customer: I can go ahead.
[03:08.02-03:10.04] Agent: I can get you set up for the chip repair.
[03:10.18-03:16.21] Agent: If you get out there and the [OCCUPATION] looks at and Soeah, I can't repair this chip.
[03:16.32-03:20.85] Agent: Then of course we would just put together a quote for you for the full windshield replacement.
[03:20.99-03:25.72] Agent: It'take us [DURATION] [DURATION] [DURATION] to do that, but then at least we have you in on the schedule.
[03:25.78-03:26.77] Agent: So let's do this.
[03:26.83-03:30.22] Agent: Let me get a little bit basic info from you.
[03:30.71-03:32.26] Agent: Give me just one moment here.
[03:32.34-03:33.09] Agent: Let me.
[03:37.99-03:40.93] Agent: All right, so we'll start with what was your phone number?
[03:41.34-03:42.12] Customer: It's
[03:46.99-03:52.29] Agent: [PHONE_NUMBER]. Okay. And your first and your last name?
[03:52.46-03:53.97] Customer: My first name is [PERSON_NAME].
[03:54.06-03:57.80] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and my last name is [PERSON_NAME].
[03:57.98-04:00.38] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:02.75-04:03.62] Agent: Okay.
[04:06.59-04:11.59] Agent: All right. With [MEDICAL_PROCESS] [MEDICAL_PROCESS], those usually only take about [DURATION] [DURATION], give or take.
[04:11.75-04:14.52] Agent: It's $[MONEY_AMOUNT] for those [MEDICAL_PROCESS] [MEDICAL_PROCESS].
[04:14.70-04:18.54] Agent: Now are you going to be using insurance or you just going to pay out of pocket?
[04:19.80-04:23.90] Customer: Well, I probably would like to use insurance, but I got to look at my policy.
[04:23.95-04:26.19] Customer: I'm not sure what the deductible is.
[04:26.36-04:31.45] Agent: Yeah, look at it and see what's all within your policy and your plan and things like that.
[04:31.57-04:36.60] Customer: Well, I know I'm covered, but it's a question of the deductible, I think.
[04:36.94-04:41.87] Agent: Okay, so just let us know if you do decide that you're going to use insurance.
[04:42.06-04:46.75] Agent: You can easily adjust things where it's insurance and not paying out of pocket.
[04:46.86-04:58.88] Agent: One thing I always tell customers, just to give you a heads up before you call them, sometimes they will try to kind of sway you or strong_m you into using who they want you to use you as a client.
[04:58.93-05:00.98] Agent: You have the choice to use who you want to use.
[05:01.04-05:04.97] Agent: So you just let them know, hey, I already have [OCCUPATION] [OCCUPATION] picked for this.
[05:05.11-05:06.49] Agent: It's a done deal.
[05:06.67-05:08.83] Agent: I just want to start.
[05:09.42-05:11.38] Agent: Yeah, and what's your year?
[05:11.42-05:12.78] Agent: You're making your model?
[05:12.96-05:17.12] Customer: I have a [DATE_INTERVAL] [ORGANIZATION] Durango.
[05:20.56-05:24.57] Agent: Oay. This is just a chip repair.
[05:38.12-05:40.84] Agent: Okay. And you said we're going to shoot for this Wednesday.
[05:40.94-05:43.21] Agent: We're going to shoot for right about [TIME].
[05:43.36-05:46.30] Agent: Do you have any other questions for me for now?
[05:46.49-05:50.56] Customer: So do I need to actually come into [LOCATION] [LOCATION] for this?
[05:50.64-05:54.09] Customer: Because I live kind of close to [LOCATION] [LOCATION].
[05:54.15-05:55.79] Customer: I guess that's the only question.
[05:56.44-06:03.43] Agent: Yes. We do not offer mobile, so you need to bring the vehicle into our office and I'm going to have you scheduled for [LOCATION] [LOCATION].
[06:03.60-06:06.26] Agent: Okay, you're all set.
[06:06.96-06:08.76] Customer: So where is the.
[06:08.86-06:10.06] Customer: Where is the office?
[06:10.56-06:17.00] Agent: So the physical address is [LOCATION] [LOCATION] [LOCATION].
[06:17.30-06:23.35] Agent: Okay. And if you put in a GPS, like put that in the GPS, it'll take you right to us.
[06:23.46-06:26.19] Agent: We actually share a building with [ORGANIZATION] [ORGANIZATION].
[06:26.86-06:32.74] Customer: Okay. [LOCATION] [LOCATION]. My [MARITAL_STATUS] has written down.
[06:32.80-06:35.70] Agent: Okay, very good. Thank you very much.
[06:35.88-06:37.07] Agent: You guys have a great day.
[06:37.10-06:38.13] Agent: We'll see you then.
[06:38.30-06:39.60] Agent: All right. Bye. Bye.
[06:39.73-06:40.65] Agent: Thank you. Bye.","Call the [OCCUPATION]. [PERSON_NAME]. Your [OCCUPATION] [OCCUPATION] replaces all types of glass for your [OCCUPATION] [OCCUPATION] [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. Hello? Hello? Hi, my name's [PERSON_NAME]. How can I help you? Hey, [PERSON_NAME]. I took a rock in my car windshield the other day and I've got a little divot and I'm wondering, do you do repairs or are you just a glass replacement? So as far as the glass, you said this was in your car, like your windshield. O","Call the [OCCUPATION]. [PERSON_NAME]. Your [OCCUPATION] [OCCUPATION] replaces all types of glass for your [OCCUPATION] [OCCUPATION] [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. Hello? Hello? Hi, my name's [PERSON_NAME]. How can I help you? Hey, [PERSON_NAME]. I took a rock in my car windshield the other day and I've got a little divot and I'm wondering, do you do repairs or are you just a glass replacement? So as far as the glass, you said this was in your car, like your windshield. Okay. And is it smaller than the size of a quarter? Yes, but. Right, right at the edge of that. Okay, so it's going in the black. No, it's not. Okay, yeah, go ahead. The reason that I ask is if it's too far over, then we can't repair them just because the machine that we use to do the [MEDICAL_PROCESS] [MEDICAL_PROCESS], it doesn't fit. If that makes sense. Sense. If it's bigger than the size of a quarter, then it's too big. It sounds like you're kind of going to be like right on the maybe we can, maybe we can't type of spectrum, but either way we can help you whether it's a full replacement of the window or just chip repair, if the chip is repairable. Are you coming into [LOCATION] [LOCATION] [LOCATION]? [LOCATION] [LOCATION]? [LOCATION] [LOCATION], actually. Okay, so if I look, I could squeeze you in for a ship repair. [LOCATION] [LOCATION], this Wednesday, I would say right about [TIME]. What do you think? Do you know, do we need to. Is there an office that we can go by? Yeah. You have a location there us look at it and see what kind of repair we need. Okay, so I won't have a [OCCUPATION] out in [LOCATION] [LOCATION] till Wednesday. Okay. But if you wanted to come into [LOCATION], we're here until [TIME] Monday through Friday. Are you asking, like, can you come in and let us take a look at it and make sure that it is a che repairable type of thing? Right. I think it's going to be a decision point. It's not a nice clean divot like they are. Sometimes that almost bothers me more than the size thing because I think it is smaller than a quarter. Kind of not a nice clean divot either. So I don't know if that matters. O yeah, okay. O mean. Oh, go ahead. I'm sorry. No, we should probably just make an appointment and if we have to reschedule, we will. And that's what I was thinking. I can go ahead. I can get you set up for the chip repair. If you get out there and the [OCCUPATION] looks at and Soeah, I can't repair this chip. Then of course we would just put together a quote for you for the full windshield replacement. It'take us [DURATION] [DURATION] [DURATION] to do that, but then at least we have you in on the schedule. So let's do this. Let me get a little bit basic info from you. Give me just one moment here. Let me. All right, so we'll start with what was your phone number? It's [PHONE_NUMBER]. Okay. And your first and your last name? My first name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and my last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. All right. With [MEDICAL_PROCESS] [MEDICAL_PROCESS], those usually only take about [DURATION] [DURATION], give or take. It's $[MONEY_AMOUNT] for those [MEDICAL_PROCESS] [MEDICAL_PROCESS]. Now are you going to be using insurance or you just going to pay out of pocket? Well, I probably would like to use insurance, but I got to look at my policy. I'm not sure what the deductible is. Yeah, look at it and see what's all within your policy and your plan and things like that. Well, I know I'm covered, but it's a question of the deductible, I think. Okay, so just let us know if you do decide that you're going to use insurance. You can easily adjust things where it's insurance and not paying out of pocket. One thing I always tell customers, just to give you a heads up before you call them, sometimes they will try to kind of sway you or strong_m you into using who they want you to use you as a client. You have the choice to use who you want to use. So you just let them know, hey, I already have [OCCUPATION] [OCCUPATION] picked for this. It's a done deal. I just want to start. Yeah, and what's your year? You're making your model? I have a [DATE_INTERVAL] [ORGANIZATION] Durango. Oay. This is just a chip repair. Okay. And you said we're going to shoot for this Wednesday. We're going to shoot for right about [TIME]. Do you have any other questions for me for now? So do I need to actually come into [LOCATION] [LOCATION] for this? Because I live kind of close to [LOCATION] [LOCATION]. I guess that's the only question. Yes. We do not offer mobile, so you need to bring the vehicle into our office and I'm going to have you scheduled for [LOCATION] [LOCATION]. Okay, you're all set. So where is the. Where is the office? So the physical address is [LOCATION] [LOCATION] [LOCATION]. Okay. And if you put in a GPS, like put that in the GPS, it'll take you right to us. We actually share a building with [ORGANIZATION] [ORGANIZATION]. Okay. [LOCATION] [LOCATION]. My [MARITAL_STATUS] has written down. Okay, very good. Thank you very much. You guys have a great day. We'll see you then. All right. Bye. Bye. Thank you. Bye."
63,3007,e7b03c9a65d24bd4a459a88581a22f17,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e7b03c9a65d24bd4a459a88581a22f17_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.911898,0.9118980134357005,657.0,1042,1042,1.5859969558599696,73,10,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME], [URL]",44,False,88.833,126,51,69,6,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.81-00:02.07] IVR/System: Thank you for calling [ORGANIZATION].
[00:02.14-00:04.29] IVR/System: A community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:04.47-00:06.92] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION].
[00:10.05-00:11.29] IVR/System: Thank you for calling [ORGANIZATION].
[00:11.34-00:14.71] IVR/System: Your sourar for local [OCCUPATION] [OCCUPATION] [OCCUPATION] this [PERSON_NAME].
[00:14.82-00:15.96] IVR/System: How can I help you?
[00:16.54-00:19.54] Customer: Yes, I got your number from [ORGANIZATION].
[00:19.61-00:30.64] Customer: [ORGANIZATION] because I have a kitchen cupboard hinge that will not hold the door shut in my kitchen.
[00:32.02-00:34.38] Customer: And it's a strange hinge.
[00:34.51-00:37.39] Customer: All of my cupboards have this type of hinge.
[00:37.53-00:39.09] Customer: But this one cupboard,
[00:41.10-00:46.00] Customer: you'd have to stand on the counter to get to it.
[00:46.19-00:55.05] Customer: But the hinge is either'loosening up and [DURATION] ago we had someone come out and tighten it up, I guess is what he did.
[00:55.51-01:03.60] Customer: But I need someone to come and fix this hinge so I don't have to put tape to hold my door closed.
[01:03.71-01:05.89] Customer: My kitchen cupboard door.
[01:08.91-01:10.31] Agent: Glad to help you with that, ma am.
[01:10.33-01:14.92] Agent: And I'm really sorry for the incomeience you're having with the hinge.
[01:15.70-01:18.56] Agent: I'm seeing that you're calling from the.
[01:22.20-01:24.31] Agent: Is this the best number to reach you?
[01:25.25-01:27.94] Customer: Either that or my cell phone.
[01:28.05-01:30.50] Customer: I can give you my cell phone number.
[01:32.17-01:34.58] Customer: Here'my here's my cell phone number
[01:40.33-01:41.06] Customer: one.
[01:42.56-01:46.23] Customer: Appreciate it. Now this number that I'm calling you on.
[01:46.37-01:50.42] Customer: If you can't get my cell phone number, there is a message that can be left
[01:51.67-01:54.38] Customer: on this call. I'm calling you on.
[01:56.00-01:59.09] Customer: But the cell phone is the best number.
[02:00.36-02:03.30] Customer: The cell phone. All right, thank you.
[02:05.03-02:07.38] Agent: Can I please have your first and last name?
[02:08.00-02:17.91] Customer: My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and the last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:19.76-02:22.82] Agent: Thank you. [PERSON_NAME]. May I have the address for the service?
[02:23.53-02:35.17] Customer: It is [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION] [LOCATION].
[02:35.61-02:37.59] Customer: [LOCATION].
[02:41.31-02:42.72] Customer: I appreciate it.
[02:44.54-02:49.85] Agent: Okay, don't worry. I'm going to send a [OCCUPATION] to have it fixed for you.
[02:49.98-02:57.81] Agent: I'm going to also add your cell phone number into the report so we can have both phone numbers in case we cannot reach in one of them.
[02:58.15-03:00.66] Agent: All right. One moment, please.
[03:00.68-03:01.62] Agent: Somebody in the information.
[03:01.71-03:02.84] Agent: How are you today?
[03:03.94-03:05.16] Customer: Well, I'm doing fine.
[03:05.23-03:06.28] Customer: It's too hot
[03:08.01-03:11.35] Customer: o have settle.
[03:14.34-03:16.75] Agent: Okay, one moment, [PERSON_NAME].
[03:16.82-03:18.96] Agent: I'm documenting the information.
[03:19.29-03:22.51] Customer: Thank you. Yes, thank you.
[04:03.25-04:04.88] Agent: One more moment. Please do.
[04:05.18-04:07.79] Customer: Yes, thank you.
[05:03.65-05:06.49] Agent: Okay. We are glad you have chosen to transfer.
[05:06.67-05:09.66] Agent: Have you used our services before, [PERSON_NAME]?
[05:09.84-05:18.75] Customer: Oh, yes. I had a brand new light put in my kitchen and it was recessed and they did a wonderful job.
[05:19.89-05:22.12] Agent: Oh, great. Thank you so much.
[05:22.89-05:27.95] Agent: May I please have your email address so you can receive confirmation of Your appointment.
[05:28.57-05:30.30] Customer: Okay, if I can remember it.
[05:30.33-05:31.27] Customer: Let me see
[05:32.89-05:34.48] Customer: if it.
[05:46.48-05:51.65] Agent: Thank you. And this will be for your residential property, right?
[05:52.48-05:57.15] Customer: For my what? Residential, yes.
[05:57.31-05:59.25] Customer: In my kitchen. Thank you.
[05:59.83-06:00.77] Customer: And it's a house.
[06:00.84-06:01.94] Customer: Thank you very much.
[06:03.27-06:04.21] Customer: Thank you.
[06:06.31-06:12.69] Agent: Okay. Do you have any other information regarding the kitchen?
[06:12.81-06:15.92] Agent: The brand or how old it is?
[06:17.50-06:21.75] Customer: Started? Well, we built the house in [DATE_INTERVAL].
[06:22.18-06:29.19] Customer: We had the cupboards refaced in probably [DATE_INTERVAL].
[06:29.62-06:31.61] Customer: And they did it all white.
[06:31.75-06:33.73] Customer: It's a very nice looking kitchen.
[06:33.79-06:36.04] Customer: It looks very nice.
[06:38.02-06:41.44] Customer: The only problem we've ever had is this hinge.
[06:45.82-06:50.56] Agent: Is there any brand you would like to add so I can put it in the notes?
[06:51.67-06:53.17] Agent: Anything to add.
[06:55.06-06:59.74] Agent: Any brand. Do you have any brand handy or.
[06:59.92-07:01.20] Agent: There's no a brand?
[07:02.20-07:04.05] Customer: No, I have no idea.
[07:04.15-07:08.06] Customer: This thing to me this hinge is weird.
[07:09.05-07:15.45] Customer: It looks like. I don't know, like it's heav heavy steel or something.
[07:15.63-07:18.91] Customer: And it's a hinge that works on itself.
[07:19.00-07:25.55] Customer: I can't even describe it and I don't know the name of the company that did our cupboard.
[07:25.60-07:27.11] Customer: It's been too long ago.
[07:27.50-07:28.94] Customer: But the cupboards look nice.
[07:29.02-07:30.81] Customer: They're all in good condition.
[07:31.11-07:36.69] Customer: One of these days I'll probably have to have them refaced again.
[07:37.82-07:42.35] Customer: But right now I need the hinge fixed because I can't.
[07:42.53-07:46.79] Customer: The door. The cupboard door won't close with that hinge.
[07:46.87-07:47.88] Customer: It'll just come open.
[07:47.91-07:51.81] Customer: And I've got some tape just holding it.
[07:53.32-07:55.48] Agent: O. I see. I'm sorry about it.
[07:55.66-08:04.38] Agent: Okay, [PERSON_NAME]. We will send one of our [OCCUPATION] [OCCUPATION] to your home and they will diagnose the problem and give you an exact quote.
[08:05.40-08:08.67] Agent: If you choose not to have the repair done,
[08:10.12-08:15.85] Agent: you pay only $[MONEY_AMOUNT] as a string diagnostic fee.
[08:15.88-08:21.88] Agent: But if you choose to have the repair done, you pay only the amount the [OCCUPATION] [OCCUPATION] quoted.
[08:23.65-08:25.51] Agent: Regarding the service availability.
[08:25.81-08:30.88] Agent: [PERSON_NAME], after checking or schedule I see that we have an appointment available.
[08:31.54-08:34.00] Agent: It's coming [DATE] [DATE] [DATE] [DATE].
[08:34.65-08:39.03] Agent: [DATE_INTERVAL] morning. Friday this [DATE] [DATE] [DATE].
[08:40.65-08:43.79] Agent: Correct. Are you saying this [DATE] [DATE] [DATE]?
[08:44.93-08:47.75] Customer: Yes, I have that open.
[08:47.79-08:48.38] Customer: Yes.
[08:49.75-08:52.50] Agent: Okay. We have the morning availability.
[08:54.51-08:55.38] Customer: Okay.
[08:57.48-08:58.53] Customer: [TIME].
[09:00.12-09:02.70] Agent: Oay [TIME]. That in the notes.
[09:03.20-09:07.65] Agent: Okay. [TIME]. [TIME]
[09:10.51-09:14.55] Agent: I'm going to add that information so the local office can take a look.
[09:19.29-09:20.15] Agent: Okay?
[09:23.25-09:24.60] Agent: Okay. Have.
[09:26.70-09:31.32] Agent: Have you downloaded the neighrly application to check the status of your job?
[09:32.62-09:34.17] Customer: I'm sorry, I didn't.
[09:34.31-09:36.95] Customer: I've got fans going and it's hard to hear.
[09:37.10-09:39.20] Customer: Let me step outside for.
[09:41.30-09:43.25] Agent: Okay. Could you say that again?
[09:44.35-09:52.28] Agent: Yes. Do you have the [ORGANIZATION] application so you can track the status of your job.
[09:52.90-09:56.76] Customer: Well, I don't need that and I'm not good at the computer.
[09:58.18-10:09.60] Agent: Don't worry. Okay. Before we end our call today we would like to remind you that we'performed by all [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] branch is backed by our [ORGANIZATION] Don'gh promise.
[10:09.74-10:12.35] Agent: Please visit [URL] for more information.
[10:13.73-10:21.88] Agent: You will be contacted by the local office so they can set up the time for arrival in detail and give you more details.
[10:21.94-10:24.18] Agent: Is there anything else that I can do for you today?
[10:24.37-10:25.76] Customer: No, this is wonderful.
[10:25.82-10:30.85] Customer: This has been a problem that's had me concerned that if I could even sign anybody.
[10:30.88-10:34.54] Customer: But I remembered that I got through [ORGANIZATION].
[10:34.60-10:37.85] Customer: [ORGANIZATION] and they did a great job.
[10:39.87-10:41.47] Agent: Okay, it was my pleasure.
[10:41.50-10:47.04] Agent: I really hope you get it resolvedless soon as possible and thank you very much for contacting.
[10:47.62-10:48.72] Customer: Thank you very much.
[10:48.83-10:51.09] Agent: Bye now. You're welcome.
[10:51.75-10:53.61] Customer: Day day Bye.","Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION]. Thank you for calling [ORGANIZATION]. Your sourar for local [OCCUPATION] [OCCUPATION] [OCCUPATION] this [PERSON_NAME]. How can I help you? Yes, I got your number from [ORGANIZATION]. [ORGANIZATION] because I have a kitchen cupboard hinge that will not hold the door shut in my kitchen. And it's a strange hinge. All of my cupboards have this type of hinge.","Thank you for calling [ORGANIZATION]. A community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION]. Thank you for calling [ORGANIZATION]. Your sourar for local [OCCUPATION] [OCCUPATION] [OCCUPATION] this [PERSON_NAME]. How can I help you? Yes, I got your number from [ORGANIZATION]. [ORGANIZATION] because I have a kitchen cupboard hinge that will not hold the door shut in my kitchen. And it's a strange hinge. All of my cupboards have this type of hinge. But this one cupboard, you'd have to stand on the counter to get to it. But the hinge is either'loosening up and [DURATION] ago we had someone come out and tighten it up, I guess is what he did. But I need someone to come and fix this hinge so I don't have to put tape to hold my door closed. My kitchen cupboard door. Glad to help you with that, ma am. And I'm really sorry for the incomeience you're having with the hinge. I'm seeing that you're calling from the. Is this the best number to reach you? Either that or my cell phone. I can give you my cell phone number. Here'my here's my cell phone number one. Appreciate it. Now this number that I'm calling you on. If you can't get my cell phone number, there is a message that can be left on this call. I'm calling you on. But the cell phone is the best number. The cell phone. All right, thank you. Can I please have your first and last name? My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and the last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you. [PERSON_NAME]. May I have the address for the service? It is [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION] [LOCATION]. [LOCATION]. I appreciate it. Okay, don't worry. I'm going to send a [OCCUPATION] to have it fixed for you. I'm going to also add your cell phone number into the report so we can have both phone numbers in case we cannot reach in one of them. All right. One moment, please. Somebody in the information. How are you today? Well, I'm doing fine. It's too hot o have settle. Okay, one moment, [PERSON_NAME]. I'm documenting the information. Thank you. Yes, thank you. One more moment. Please do. Yes, thank you. Okay. We are glad you have chosen to transfer. Have you used our services before, [PERSON_NAME]? Oh, yes. I had a brand new light put in my kitchen and it was recessed and they did a wonderful job. Oh, great. Thank you so much. May I please have your email address so you can receive confirmation of Your appointment. Okay, if I can remember it. Let me see if it. Thank you. And this will be for your residential property, right? For my what? Residential, yes. In my kitchen. Thank you. And it's a house. Thank you very much. Thank you. Okay. Do you have any other information regarding the kitchen? The brand or how old it is? Started? Well, we built the house in [DATE_INTERVAL]. We had the cupboards refaced in probably [DATE_INTERVAL]. And they did it all white. It's a very nice looking kitchen. It looks very nice. The only problem we've ever had is this hinge. Is there any brand you would like to add so I can put it in the notes? Anything to add. Any brand. Do you have any brand handy or. There's no a brand? No, I have no idea. This thing to me this hinge is weird. It looks like. I don't know, like it's heav heavy steel or something. And it's a hinge that works on itself. I can't even describe it and I don't know the name of the company that did our cupboard. It's been too long ago. But the cupboards look nice. They're all in good condition. One of these days I'll probably have to have them refaced again. But right now I need the hinge fixed because I can't. The door. The cupboard door won't close with that hinge. It'll just come open. And I've got some tape just holding it. O. I see. I'm sorry about it. Okay, [PERSON_NAME]. We will send one of our [OCCUPATION] [OCCUPATION] to your home and they will diagnose the problem and give you an exact quote. If you choose not to have the repair done, you pay only $[MONEY_AMOUNT] as a string diagnostic fee. But if you choose to have the repair done, you pay only the amount the [OCCUPATION] [OCCUPATION] quoted. Regarding the service availability. [PERSON_NAME], after checking or schedule I see that we have an appointment available. It's coming [DATE] [DATE] [DATE] [DATE]. [DATE_INTERVAL] morning. Friday this [DATE] [DATE] [DATE]. Correct. Are you saying this [DATE] [DATE] [DATE]? Yes, I have that open. Yes. Okay. We have the morning availability. Okay. [TIME]. Oay [TIME]. That in the notes. Okay. [TIME]. [TIME] I'm going to add that information so the local office can take a look. Okay? Okay. Have. Have you downloaded the neighrly application to check the status of your job? I'm sorry, I didn't. I've got fans going and it's hard to hear. Let me step outside for. Okay. Could you say that again? Yes. Do you have the [ORGANIZATION] application so you can track the status of your job. Well, I don't need that and I'm not good at the computer. Don't worry. Okay. Before we end our call today we would like to remind you that we'performed by all [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] branch is backed by our [ORGANIZATION] Don'gh promise. Please visit [URL] for more information. You will be contacted by the local office so they can set up the time for arrival in detail and give you more details. Is there anything else that I can do for you today? No, this is wonderful. This has been a problem that's had me concerned that if I could even sign anybody. But I remembered that I got through [ORGANIZATION]. [ORGANIZATION] and they did a great job. Okay, it was my pleasure. I really hope you get it resolvedless soon as possible and thank you very much for contacting. Thank you very much. Bye now. You're welcome. Day day Bye."
64,1430,7dd44874aabb410da90d79d09bba9ed2,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/7dd44874aabb410da90d79d09bba9ed2_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9118976,0.9118975884016973,568.0,1414,1414,2.48943661971831,49,5,"[DATE_INTERVAL], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.833,126,80,36,10,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.17-00:05.43] IVR/System: For calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL].
[00:05.58-00:08.31] IVR/System: If you have an account with us or an existing appointment.
[00:09.29-00:12.47] IVR/System: To book new glass service for your home or business.
[00:13.70-00:16.04] IVR/System: To book new auto glass service.
[00:16.21-00:19.71] IVR/System: Three to book new showerlass service.
[00:24.70-00:27.25] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:27.41-00:35.26] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:35.45-00:37.62] IVR/System: Most can be installed in a single day.
[00:37.73-00:41.00] IVR/System: Or update your entry doors with elegant decorative glass.
[00:41.06-00:48.95] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protector.
[00:54.37-00:56.90] Customer: Hi, I'm sorry, I must have a bad connection.
[00:56.97-00:58.80] Customer: I can't quite hear you.
[01:00.02-01:02.05] Agent: Hi, this is [PERSON_NAME] [PERSON_NAME], [OCCUPATION].
[01:02.74-01:03.40] Agent: Oh, there you are.
[01:03.43-01:08.14] Customer: Okay. Hi. So I'm looking for a glass replacement in.
[01:08.24-01:14.72] Customer: I have a double pane exterior door that I'm looking for replacement, one glass.
[01:15.03-01:20.17] Customer: Okay. All right. And did just like the exterior pain break.
[01:22.22-01:31.57] Customer: Well, so we tried to replace it ourselves and got a new door and a new glass and took the new glass out and tried to install it.
[01:31.62-01:36.45] Customer: But we had other issues with the stain leak through when we were trying to stain it.
[01:36.54-01:39.25] Customer: So it's time to call a professional.
[01:41.03-01:43.60] Agent: Okay, gotcha. So we're just looking at.
[01:43.67-01:48.61] Agent: So, so just looking at getting new glass installed in there.
[01:49.22-01:50.83] Customer: Right. I'KIND of going in that route.
[01:51.01-01:55.83] Agent: Okay, Right. Okay. What is the zip code of your property there?
[01:56.48-01:58.19] Customer: [LOCATION]
[02:00.72-02:01.58] Customer: Oay.
[02:03.08-02:06.78] Agent: And I'm assuming this kind of sounds like a wood frame swing door.
[02:07.56-02:08.31] Customer: Right.
[02:09.88-02:10.78] Customer: Okay.
[02:16.60-02:18.87] Agent: And the glass that you had put in there,
[02:20.32-02:22.38] Agent: was it a single or double pane glass?
[02:23.49-02:24.82] Customer: It's a double pane.
[02:26.16-02:26.99] Agent: Okay.
[02:29.76-02:31.40] Agent: And what is the.
[02:31.58-02:32.91] Agent: Okay, so
[02:35.49-02:41.22] Agent: was there any sort of like decorative prints or decorative nature to this class or was it just standard clear?
[02:41.88-02:43.62] Customer: Just standard clear. Yep.
[02:44.78-02:48.04] Agent: Okay. Easy enough. Beautiful.
[02:48.23-02:51.44] Agent: All right. And who is the pleasure of speaking with today?
[02:51.94-02:53.00] Customer: This is [PERSON_NAME].
[02:55.75-02:56.82] Agent: All right. And last name?
[02:56.84-03:00.41] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:03.10-03:11.82] Agent: Perfect. And the only thing that I'm honestly going to be kind of asking you for to get you a quote is if you can just send me a picture of that.
[03:11.84-03:16.12] Agent: So I'm assuming the glass is installed in there now, but it has some stain on it.
[03:16.13-03:17.37] Agent: Is that what I understand?
[03:17.55-03:24.44] Agent: Right? Yep. Okay. If I was to send you a text message to this number,
[03:26.13-03:28.16] Agent: do you think you could just text me a picture back?
[03:28.78-03:34.20] Customer: I don't. I'm not there currently, but I have somebody there that can.
[03:34.29-03:40.33] Customer: But they're not. So they're Working on projects, so they're not picking up their phone.
[03:40.35-03:43.16] Customer: And I was going to get some dimensions for you, but.
[03:44.19-03:46.38] Agent: O yeah, if you've got dimensions, I'll take those as well.
[03:46.44-03:48.32] Agent: And you don't have to get to me now.
[03:49.26-03:52.66] Agent: If you can do that later, if you want to do it later, that's fine as well.
[03:52.68-03:54.11] Agent: And then I can get your price.
[03:54.29-03:55.44] Agent: I'll have myself assigned it.
[03:55.47-03:57.82] Agent: So anytime you send me something, I'll get notified.
[03:58.00-04:01.00] Agent: So Perfect. I'GLADLY take them.
[04:01.54-04:06.81] Customer: I don't. That's what I was calling them for, but they're busy, I guess.
[04:08.09-04:09.54] Agent: No worries. Well, how about this?
[04:09.61-04:11.25] Agent: Let's just get some information from you.
[04:11.35-04:15.53] Agent: Whenever you get the opportunity, you can just reply back with the info and then we can go from there.
[04:15.56-04:18.42] Agent: And as far as the measurements are concerned, it's just the exposed class.
[04:18.45-04:20.01] Agent: So just side to side, top to bottom.
[04:20.11-04:23.29] Agent: We know that there's glass behind the frame and the stops.
[04:23.40-04:27.93] Agent: We're just trying to get you a price and like as long, as long as it's within a couple of inches, we're good.
[04:28.08-04:32.86] Agent: So. Okay. Okay. [PERSON_NAME] and [PERSON_NAME], will it be impactful?
[04:32.97-04:39.87] Customer: O sorry. Oh, it's [LOCATION] [LOCATION] [LOCATION]
[04:41.08-04:43.14] Customer: [LOCATION] in [LOCATION].
[04:46.05-04:50.25] Agent: And is it impactful that it is an older door?
[04:50.39-04:53.35] Customer: Like probably,000 9:57ish
[04:57.00-04:59.19] Agent: I guess. So heres the question I have then.
[05:00.20-05:10.38] Agent: So since this was a [DATE_INTERVAL] store, were you trying to make a double pane unit fit in there or is that what it had in there when you were trying to do the removal?
[05:10.93-05:12.82] Customer: That's what it had, Yep.
[05:13.32-05:27.05] Customer: And the only hiccup was when we, when we went to install it, I had was staining it and didn't realize that the stain went through to the other glass and so it was trapped in there.
[05:27.08-05:31.08] Customer: So we were just like, let's just have somebody come out and do this.
[05:32.23-05:50.59] Agent: Okay. Because I'm guessing what they probably did, if this is like a true like turn of this entry door, is that they did a how they used to do double paint back in the days that they would take two pieces of glass, set them inside of a place and basically create the double pane layer without actually sealing it.
[05:50.73-05:56.66] Agent: And so I'm guessing when you stained it, that's what happened and that's how I'm guessing it kind of got between the panes of the glass.
[05:56.79-06:08.28] Agent: Yes. Yep. Okay, so what we'll try to do then is just do a double pain unit and, and then you guys, when you guys put the new double Panin unit in.
[06:08.30-06:10.98] Agent: So this was like a sealed double panin unit.
[06:11.01-06:12.06] Agent: It had already kind of.
[06:12.13-06:14.48] Customer: Right, Wait, I guess I answer my own question.
[06:14.58-06:18.06] Agent: Okay. So, yeah, I think we should be fine.
[06:18.69-06:21.08] Agent: Okay. There's basically kind of two different options.
[06:21.17-06:22.40] Agent: What we'll do is that there's.
[06:22.49-06:28.31] Agent: It's the block size, it's the width of the space that you have to put glass.
[06:28.45-06:31.69] Agent: And so we'll just do what we can with that existing space.
[06:32.36-06:37.32] Agent: If it already had two pieces of glass in it, then it obviously has space to do a double pane unit.
[06:37.42-06:41.52] Agent: It's just. We will just accommodate what we're allowed to put in there, and then we should be fine.
[06:41.58-06:44.39] Agent: Okay. Okay, perfect. So you.
[06:44.48-06:46.94] Agent: If you guys were able to kind of get glass out.
[06:46.99-06:56.95] Agent: So the idea is that there's these things called wood stops, and when I say cut them out, you, like, use a putty knife to kind of get them out, and then that's usually how you're able to get them out.
[06:57.01-07:00.47] Agent: So I'mly very confident and I will say this.
[07:00.53-07:03.27] Agent: My texts are very good at also saying like, hey, you know what?
[07:03.41-07:07.29] Agent: We're not going to try working on this because we don't want to wreck your door.
[07:08.11-07:10.77] Agent: And they will. You obviously do what they.
[07:10.82-07:14.35] Agent: They'll tell you and inform you or at least guide you what they have available.
[07:14.38-07:15.81] Agent: But for the most part, we'
[07:17.11-07:27.15] Agent: been around for a while, so we've seen homes like yours, which has elements of the [DATE_INTERVAL] and [DATE_INTERVAL] and then dealing with your home, you know, not good quality stuff.
[07:27.33-07:29.43] Agent: But anyway, yeah, I g you a lot of info.
[07:29.55-07:30.70] Agent: I just want to confirm here.
[07:30.75-07:33.70] Agent: So I've got two addresses that are popping up on Google.
[07:33.72-07:34.16] Customer: So I have four.
[07:34.19-07:37.85] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION].
[07:37.98-07:41.69] Customer: And then I have the same thing, except it's [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[07:43.18-07:45.02] Agent: Oh. And not the [LOCATION] one.
[07:45.16-07:46.55] Agent: Yep. Your first one was right.
[07:46.66-07:50.95] Agent: Okay, perfect. Okay. So [LOCATION] [LOCATION] [LOCATION].
[07:51.98-07:54.31] Agent: Beautiful. Okay, let's do that.
[07:55.10-07:57.00] Agent: Okay. And then is this your.
[07:57.17-07:59.01] Agent: Are you. Are you just flipping the home?
[07:59.06-08:00.19] Agent: Is this your personal.
[08:00.74-08:04.33] Agent: Are you [OCCUPATION]? Oh, it.
[08:04.39-08:07.60] Customer: So this is a friend's property that my daughter is s renting.
[08:07.69-08:14.67] Customer: So he would be the one that would be paying for it and the contact person eventually.
[08:14.77-08:17.21] Customer: I'm just doing the legwork for him.
[08:18.24-08:23.39] Agent: Got it. And we can always, like I said, we can always roll it over and just add who we need to.
[08:23.49-08:24.71] Agent: Okay, [PERSON_NAME], last question.
[08:24.80-08:27.81] Customer: What's a good email that I can send the bid to once have everything together?
[08:28.44-08:29.50] Customer: Sure. It's
[09:01.75-09:04.50] Agent: yeah, that stains is always a little bit tricky.
[09:04.67-09:07.01] Agent: It definitely does what wants to.
[09:07.72-09:09.00] Agent: Okay. All right, [PERSON_NAME].
[09:09.06-09:19.32] Agent: Well, I just sent you over a text message, so just whenever you get the information, just reply back with the picture and measurement, and then I'll work on getting you a price.
[09:19.42-09:23.68] Agent: Okay, perfect. Great. Appreciate your help, all.
[09:23.70-09:24.84] Agent: I appreciate you. Take care.
[09:24.88-09:25.46] Agent: Bye.","For calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us or an existing appointment. To book new glass service for your home or business. To book new auto glass service. Three to book new showerlass service. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. M","For calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us or an existing appointment. To book new glass service for your home or business. To book new auto glass service. Three to book new showerlass service. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protector. Hi, I'm sorry, I must have a bad connection. I can't quite hear you. Hi, this is [PERSON_NAME] [PERSON_NAME], [OCCUPATION]. Oh, there you are. Okay. Hi. So I'm looking for a glass replacement in. I have a double pane exterior door that I'm looking for replacement, one glass. Okay. All right. And did just like the exterior pain break. Well, so we tried to replace it ourselves and got a new door and a new glass and took the new glass out and tried to install it. But we had other issues with the stain leak through when we were trying to stain it. So it's time to call a professional. Okay, gotcha. So we're just looking at. So, so just looking at getting new glass installed in there. Right. I'KIND of going in that route. Okay, Right. Okay. What is the zip code of your property there? [LOCATION] Oay. And I'm assuming this kind of sounds like a wood frame swing door. Right. Okay. And the glass that you had put in there, was it a single or double pane glass? It's a double pane. Okay. And what is the. Okay, so was there any sort of like decorative prints or decorative nature to this class or was it just standard clear? Just standard clear. Yep. Okay. Easy enough. Beautiful. All right. And who is the pleasure of speaking with today? This is [PERSON_NAME]. All right. And last name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Perfect. And the only thing that I'm honestly going to be kind of asking you for to get you a quote is if you can just send me a picture of that. So I'm assuming the glass is installed in there now, but it has some stain on it. Is that what I understand? Right? Yep. Okay. If I was to send you a text message to this number, do you think you could just text me a picture back? I don't. I'm not there currently, but I have somebody there that can. But they're not. So they're Working on projects, so they're not picking up their phone. And I was going to get some dimensions for you, but. O yeah, if you've got dimensions, I'll take those as well. And you don't have to get to me now. If you can do that later, if you want to do it later, that's fine as well. And then I can get your price. I'll have myself assigned it. So anytime you send me something, I'll get notified. So Perfect. I'GLADLY take them. I don't. That's what I was calling them for, but they're busy, I guess. No worries. Well, how about this? Let's just get some information from you. Whenever you get the opportunity, you can just reply back with the info and then we can go from there. And as far as the measurements are concerned, it's just the exposed class. So just side to side, top to bottom. We know that there's glass behind the frame and the stops. We're just trying to get you a price and like as long, as long as it's within a couple of inches, we're good. So. Okay. Okay. [PERSON_NAME] and [PERSON_NAME], will it be impactful? O sorry. Oh, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. And is it impactful that it is an older door? Like probably,000 9:57ish I guess. So heres the question I have then. So since this was a [DATE_INTERVAL] store, were you trying to make a double pane unit fit in there or is that what it had in there when you were trying to do the removal? That's what it had, Yep. And the only hiccup was when we, when we went to install it, I had was staining it and didn't realize that the stain went through to the other glass and so it was trapped in there. So we were just like, let's just have somebody come out and do this. Okay. Because I'm guessing what they probably did, if this is like a true like turn of this entry door, is that they did a how they used to do double paint back in the days that they would take two pieces of glass, set them inside of a place and basically create the double pane layer without actually sealing it. And so I'm guessing when you stained it, that's what happened and that's how I'm guessing it kind of got between the panes of the glass. Yes. Yep. Okay, so what we'll try to do then is just do a double pain unit and, and then you guys, when you guys put the new double Panin unit in. So this was like a sealed double panin unit. It had already kind of. Right, Wait, I guess I answer my own question. Okay. So, yeah, I think we should be fine. Okay. There's basically kind of two different options. What we'll do is that there's. It's the block size, it's the width of the space that you have to put glass. And so we'll just do what we can with that existing space. If it already had two pieces of glass in it, then it obviously has space to do a double pane unit. It's just. We will just accommodate what we're allowed to put in there, and then we should be fine. Okay. Okay, perfect. So you. If you guys were able to kind of get glass out. So the idea is that there's these things called wood stops, and when I say cut them out, you, like, use a putty knife to kind of get them out, and then that's usually how you're able to get them out. So I'mly very confident and I will say this. My texts are very good at also saying like, hey, you know what? We're not going to try working on this because we don't want to wreck your door. And they will. You obviously do what they. They'll tell you and inform you or at least guide you what they have available. But for the most part, we' been around for a while, so we've seen homes like yours, which has elements of the [DATE_INTERVAL] and [DATE_INTERVAL] and then dealing with your home, you know, not good quality stuff. But anyway, yeah, I g you a lot of info. I just want to confirm here. So I've got two addresses that are popping up on Google. So I have four. [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION]. And then I have the same thing, except it's [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Oh. And not the [LOCATION] one. Yep. Your first one was right. Okay, perfect. Okay. So [LOCATION] [LOCATION] [LOCATION]. Beautiful. Okay, let's do that. Okay. And then is this your. Are you. Are you just flipping the home? Is this your personal. Are you [OCCUPATION]? Oh, it. So this is a friend's property that my daughter is s renting. So he would be the one that would be paying for it and the contact person eventually. I'm just doing the legwork for him. Got it. And we can always, like I said, we can always roll it over and just add who we need to. Okay, [PERSON_NAME], last question. What's a good email that I can send the bid to once have everything together? Sure. It's yeah, that stains is always a little bit tricky. It definitely does what wants to. Okay. All right, [PERSON_NAME]. Well, I just sent you over a text message, so just whenever you get the information, just reply back with the picture and measurement, and then I'll work on getting you a price. Okay, perfect. Great. Appreciate your help, all. I appreciate you. Take care. Bye."
65,1606,8e79f219a86243cfa4b284460f568a66,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/8e79f219a86243cfa4b284460f568a66_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9334035,0.9334035070140281,202.0,499,499,2.4702970297029703,54,9,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.829,49,13,15,21,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.26-00:02.09] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.23-00:10.79] IVR/System: If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happ.
[00:12.34-00:15.46] IVR/System: Please hold for the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[00:15.64-00:19.34] IVR/System: [ORGANIZATION] [ORGANIZATION] offers wiper blade replacement at the time of service.
[00:19.50-00:23.31] IVR/System: [ORGANIZATION] all weather premium blades are available for $[MONEY_AMOUNT].
[00:23.42-00:25.36] IVR/System: Ask us about wiper blades.
[00:28.11-00:30.11] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:30.27-00:36.03] IVR/System: We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[00:36.12-00:47.13] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[00:47.32-00:49.17] IVR/System: Visit us at any of our locations.
[00:52.38-00:58.22] IVR/System: Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[00:58.32-01:00.67] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[01:01.09-01:03.99] IVR/System: We know when you have to replace your windshield because of damage.
[01:04.10-01:07.76] IVR/System: There'no guarantee a rock or some other object wont t hit it again.
[01:07.93-01:14.23] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[01:14.53-01:17.56] IVR/System: Get more details@portlandlass.com do.
[01:18.22-01:19.37] IVR/System: Thank you for holding.
[01:19.51-01:22.46] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly.
[01:22.64-01:25.73] IVR/System: If you need a new windshield, you made the right call.
[01:25.89-01:27.67] IVR/System: We work with all insurance companies.
[01:35.61-01:36.94] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[01:36.97-01:38.59] Agent: This is [PERSON_NAME], how could I help you?
[01:39.50-01:41.27] Agent: Hey [PERSON_NAME], how you doing today?
[01:41.46-01:42.80] Customer: Doing good, how are you?
[01:43.52-01:46.43] Agent: Good, good. My name is [PERSON_NAME] [PERSON_NAME].
[01:46.49-01:48.14] Customer: I'm here in [LOCATION].
[01:48.59-01:50.86] Agent: And are you located in [LOCATION]?
[01:52.00-01:53.94] Customer: Yes, I'm in lunch shop.
[01:54.75-01:57.02] Agent: Oh, okay, great. I got the right office then.
[01:57.80-02:04.02] Customer: Is it such a situation that I could just drive into that shop and have somebody give me a quote on a windshield repair?
[02:05.80-02:14.31] Agent: Yes. I just can't guarantee that the repair or the replacement could be done that at the time you are given the quote.
[02:15.41-02:17.00] Customer: Oh, no, I understand that.
[02:17.09-02:18.20] Customer: I'm just, I'm shopping.
[02:18.22-02:19.69] Customer: I've got an old truck and I just.
[02:19.75-02:26.19] Customer: I picked up a chip in my windshield over the weekend and I don't have glass insurance.
[02:26.24-02:27.75] Customer: I'm just looking for a quote.
[02:28.12-02:31.43] Agent: Yeah, you can definitely stop in and we can take a look for you.
[02:32.12-02:33.99] Customer: Okay, can you give me the address?
[02:34.76-02:46.84] Agent: Yep. We are at [LOCATION] [LOCATION] [LOCATION] in [LOCATION] and we do have a customer parking lot on the same side of our shop as the building or same side of [LOCATION] [LOCATION] rather a [LOCATION].
[02:46.87-02:48.49] Customer: [LOCATION] [LOCATION]. Okay. Yes.
[02:48.54-02:51.00] Agent: All right. And you're open to [TIME]?
[02:51.94-02:57.49] Customer: Yes, I have my senior autoech here until about [TIME] usually.
[02:58.54-03:05.62] Agent: So if it's an older vehicle, older than like [DATE_INTERVAL] or [DATE_INTERVAL].
[03:05.71-03:09.28] Agent: I would suggest stopping and while he is here.
[03:10.34-03:12.34] Customer: Okay. It is much older than that.
[03:12.40-03:14.94] Agent: Okay, I'll see you later on then.
[03:14.99-03:16.50] Customer: Thank you. Okay, sounds great.
[03:16.52-03:18.04] Agent: You're very welcome. Have a good day.
[03:18.62-03:19.38] Customer: You too. Bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happ. Please hold for the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacement at the time of service. [ORGANIZATION] all weather premium blades are available for $[MONEY_AMOUNT]. Ask us about wiper blades. Th","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happ. Please hold for the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacement at the time of service. [ORGANIZATION] all weather premium blades are available for $[MONEY_AMOUNT]. Ask us about wiper blades. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There'no guarantee a rock or some other object wont t hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details@portlandlass.com do. Thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly. If you need a new windshield, you made the right call. We work with all insurance companies. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how could I help you? Hey [PERSON_NAME], how you doing today? Doing good, how are you? Good, good. My name is [PERSON_NAME] [PERSON_NAME]. I'm here in [LOCATION]. And are you located in [LOCATION]? Yes, I'm in lunch shop. Oh, okay, great. I got the right office then. Is it such a situation that I could just drive into that shop and have somebody give me a quote on a windshield repair? Yes. I just can't guarantee that the repair or the replacement could be done that at the time you are given the quote. Oh, no, I understand that. I'm just, I'm shopping. I've got an old truck and I just. I picked up a chip in my windshield over the weekend and I don't have glass insurance. I'm just looking for a quote. Yeah, you can definitely stop in and we can take a look for you. Okay, can you give me the address? Yep. We are at [LOCATION] [LOCATION] [LOCATION] in [LOCATION] and we do have a customer parking lot on the same side of our shop as the building or same side of [LOCATION] [LOCATION] rather a [LOCATION]. [LOCATION] [LOCATION]. Okay. Yes. All right. And you're open to [TIME]? Yes, I have my senior autoech here until about [TIME] usually. So if it's an older vehicle, older than like [DATE_INTERVAL] or [DATE_INTERVAL]. I would suggest stopping and while he is here. Okay. It is much older than that. Okay, I'll see you later on then. Thank you. Okay, sounds great. You're very welcome. Have a good day. You too. Bye."
66,2988,e57ab07c04704b589355e16f3ab44497,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e57ab07c04704b589355e16f3ab44497_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.911814,0.9118139551357733,611.0,1694,1694,2.772504091653028,92,8,"[DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [PHYSICAL_ATTRIBUTE]",44,False,88.827,148,28,94,26,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.81-00:02.67] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.82-00:11.99] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you.
[00:25.38-00:26.61] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:26.66-00:29.04] Agent: [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME], how can I help you?
[00:29.96-00:32.78] Customer: Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] calling.
[00:32.97-00:38.70] Customer: I have a [DATE_INTERVAL] mini convertible you guys replace the windshield on [DURATION] [DURATION] ago.
[00:39.12-00:48.47] Customer: Since that time the black plastic flashing on the left and the right hand side of the windshield have flown off as I drive down the highway.
[00:48.88-00:50.19] Customer: I've been in several times.
[00:50.24-00:52.78] Customer: You guys have everaced it for me which I appreciate.
[00:52.97-00:54.88] Customer: It blew off again [DURATION] [DURATION] [DURATION] ago.
[00:54.94-01:10.07] Customer: I stopped by [DURATION] [DURATION] ago and spoke with someone tall guy with [PHYSICAL_ATTRIBUTE] [PHYSICAL_ATTRIBUTE] who said he would order another flashing piece and I said I will have it put on elsewhere because obviously it just keeps flying off as I go down the highway and then it breaks a milliones and I have to come back.
[01:10.16-01:14.50] Customer: Yeah so it's on the left hand side of the windshield.
[01:15.00-01:17.00] Customer: [DURATION] [DURATION] ago he said he would order it and give me a buzz.
[01:17.02-01:19.14] Customer: I haven't heard so I'm wondering if it's in yet.
[01:19.53-01:21.01] Agent: Yeah certainly. Let me.
[01:21.15-01:22.22] Agent: What was your name?
[01:23.20-01:25.69] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:25.75-01:33.04] Agent: All right [PERSON_NAME]. Yeah, let me put you down real quick and I'll check with the [OCCUPATION] and see what the status is on that if we've gotten that in.
[01:33.13-01:34.44] Agent: I'll be right back with you.
[01:35.38-01:39.25] IVR/System: Thanks. Thank you for calling [ORGANIZATION] [ORGANIZATION].
[01:39.42-01:45.14] IVR/System: We everywhere you look and [LOCATION] [LOCATION] Englands premier provider of glass for auto, home and business.
[01:45.22-01:56.24] IVR/System: Since [DATE_INTERVAL] we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[01:56.43-01:58.28] IVR/System: Visit us at any of our locations.
[02:01.50-02:07.39] IVR/System: Did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION] you may be eligible for our windshield protection plan.
[02:07.50-02:09.81] IVR/System: A [DURATION] [DURATION] road haard warranty.
[02:10.26-02:13.13] IVR/System: We know when you have to replace your windshield because of damage.
[02:13.26-02:16.94] IVR/System: There's no guarantee a rock or some other object won't hit us again.
[02:17.12-02:23.37] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[02:23.66-02:28.52] IVR/System: Get more details@portlandlass.com do thank you for holding.
[02:28.63-02:31.57] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly.
[02:31.74-02:34.87] IVR/System: If you need a new windshield, you made the right call.
[02:35.03-02:39.09] IVR/System: We work with all insurance companies and can even handle the paperwork with you.
[02:39.43-02:43.19] IVR/System: Every installation is performed by certified experts and fully guaranteed.
[02:43.34-02:46.96] IVR/System: And if you cant t drive to us, our mobile service can come to you.
[02:47.13-02:51.81] IVR/System: We appreciate you staying on the line A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you.
[02:51.97-02:55.61] IVR/System: New windows can make your home more beautiful and energy efficient.
[02:55.79-03:03.91] IVR/System: [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows, including insulated units to keep weather out and keep energy costs lower.
[03:04.41-03:08.16] IVR/System: Looking for a vinyl replacement window with the most style and performance on the market.
[03:08.33-03:10.79] IVR/System: That's the Nor easter from [ORGANIZATION] [ORGANIZATION].
[03:10.97-03:14.81] IVR/System: Its airtight seal keeps up the wind and water in even the harshest conditions.
[03:15.28-03:21.96] IVR/System: [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] nor Eastern windows made in [LOCATION] [LOCATION] for [LOCATION] [LOCATION].
[03:22.14-03:25.74] IVR/System: The nor easter is custom made and comes in a variety of colors and options.
[03:27.24-03:28.68] Agent: Hi, [PERSON_NAME], this is [PERSON_NAME].
[03:28.72-03:30.91] Agent: How are you? Good.
[03:30.96-03:33.81] Agent: How are you? Oh, I'm all rightt.
[03:35.35-03:38.56] Customer: So yes. Sorry for the lack of communication.
[03:38.74-03:41.97] Customer: I guess he stopped in while I was on vacation.
[03:42.43-03:44.52] Customer: I'm the [OCCUPATION] here, so.
[03:44.71-03:46.85] Customer: Yeah, thanks. We've spoken before.
[03:47.02-03:52.06] Customer: Ye yeah. So I don't understand why this keeps on happening.
[03:52.22-03:55.13] Customer: Because as you saw, they're screwed in.
[03:55.26-04:02.12] Customer: So it's not like there's something that you can possibly do that's making it fly out.
[04:02.19-04:07.63] Customer: So my. I have to think that there's damage happening to it somehow.
[04:07.69-04:09.29] Agent: Like are you going through it?
[04:09.47-04:11.97] Customer: Automatic car wash and there's something.
[04:12.04-04:13.59] Customer: No, no, no. It's a convertible.
[04:13.63-04:14.97] Customer: I would never go Nop.
[04:15.04-04:16.78] Customer: Never. No m convertible.
[04:16.83-04:21.53] Customer: I drive it, you know, only in the summer, very few miles, you know, it's stored in the winter.
[04:21.56-04:22.54] Customer: It's all good.
[04:23.80-04:28.67] Customer: You know this. This one that came off was glued and flew off the one.
[04:28.69-04:30.88] Customer: You know, there have been [DURATION] [DURATION] different methods tried.
[04:30.92-04:32.41] Customer: I think it's evolving.
[04:32.52-04:36.46] Customer: Screwed on like that's why it doesn't even make sen but.
[04:36.57-04:38.52] Customer: Right. Are there different.
[04:38.62-04:40.46] Customer: Here's justister. Yeah, just.
[04:40.57-04:41.85] Customer: Just like thinking out of the box.
[04:41.91-04:49.43] Customer: Are there different manufacturers of this piece and a different manufacturer might from [ORGANIZATION] [ORGANIZATION].
[04:50.64-04:53.06] Customer: You are. What the hell.
[04:53.49-04:56.35] Customer: That's what donee time.
[04:56.44-05:01.04] Customer: So I mean we're now at the point where we money on this and I don't know why.
[05:01.10-05:02.82] Customer: I know it keeps happening.
[05:02.87-05:05.37] Customer: Right. And I can't really rely on being able.
[05:06.79-05:08.74] Agent: Yeah. Well, here's what I'd like.
[05:08.84-05:10.27] Agent: What I had offered to.
[05:10.45-05:11.73] Agent: I can't remember the guy's name.
[05:11.78-05:15.80] Agent: [PHYSICAL_ATTRIBUTE] guy with [PHYSICAL_ATTRIBUTE] [PHYSICAL_ATTRIBUTE], works in the back but seems to kind of know what's going on.
[05:15.91-05:20.05] Agent: [PERSON_NAME]. Yes. Thanks. This is going to be my last attempt.
[05:20.10-05:21.63] Customer: If you guys will just order it for me.
[05:21.69-05:23.70] Customer: I'm going to make the [OCCUPATION] put it on.
[05:23.72-05:29.85] Customer: I know it doesn't make any difference but I'm just grasping it straws now, because every summer one piece flies off.
[05:29.90-05:33.19] Customer: It just keeps happening and it never happened before.
[05:33.29-05:40.40] Agent: So have you tried, just out of curiosity, seeing if this is an issue with these cars?
[05:41.55-05:44.04] Customer: I asked them. I drove out there and showed them.
[05:44.23-05:50.70] Customer: No, I went to the automster and discussed it at great length with the parts and the [OCCUPATION] [OCCUPATION] and they just.
[05:50.79-05:52.88] Customer: They say they don't or anything like.
[05:53.46-05:54.90] Customer: I haven't done that yet.
[05:54.96-05:58.81] Customer: No. But I can having the same issue.
[06:00.07-06:01.63] Agent: Right. We've never seen it.
[06:01.69-06:02.61] Agent: Agree. I can do that.
[06:02.68-06:07.47] Customer: I mean, Right. It's literally got like four screws in it.
[06:07.53-06:10.86] Customer: So it doesn't make any sense that it would fly off.
[06:11.15-06:20.58] Customer: Right. It seems that, you know, just thinking about [OCCUPATION], you would think the air flowing over the windshield kind of flies up under there somehow and becomes like a little.
[06:20.71-06:23.63] Customer: The pressure kind of bends out, breaks it off.
[06:23.71-06:24.74] Customer: I don't know. I don't.
[06:25.31-06:28.61] Customer: Hasn't always been on the interstate when I've been doing it.
[06:29.90-06:34.52] Agent: Yeah. So have you do a lot of min convertible windshield replacements?
[06:35.55-06:38.82] Agent: I mean, we do a lot of windshields in general.
[06:38.94-06:44.92] Agent: I mean. Right. There's not a lot of min convertibles in the area, I would say.
[06:44.99-06:48.39] Agent: But you know, I know definitely done other ones and never run into.
[06:48.53-07:11.81] Agent: So. Yeah. Well, thinking about it further, you know, it is strange and I'm thinking I like the [OCCUPATION] thing where know it's something that's happening and allowing air to get under there and put pressure on that piece of plastic that just the force perhaps the windshield replacement windshield is, you know, ever so slightly different than allows an airflow.
[07:11.99-07:22.59] Customer: So I'm willing to just say, I'm willing to like, let you guys off the hook with one more replacement piece and then I'll deal with getting the autom maer to put it on.
[07:22.69-07:24.17] Customer: It's likely to fly off again.
[07:24.24-07:25.71] Customer: But, you know, what am I gon toa do?
[07:25.75-07:27.30] Customer: I got to keep replacing it.
[07:28.88-07:35.10] Customer: I'm kind of in this loop now where, you know, every summer one of them flies off.
[07:37.07-07:39.67] Customer: So the right hand one is only flowning off once.
[07:39.73-07:42.73] Customer: But so I'm thinking is, you know, it right.
[07:42.84-07:50.86] Customer: Possible the windshield is ever so slightly, you know, like by a millimeter off and thus the wind is flying in there and putting pressure on a piece of plastic.
[07:51.75-07:54.56] Customer: I don't know. Yeah, I mean, so
[07:56.31-07:57.88] Customer: that's what I'd like to have happen.
[07:59.50-08:05.75] Agent: Okay, well, we will order one more, but yes, for the left hand side.
[08:05.87-08:09.49] Agent: I don't. The driver's side.
[08:10.58-08:13.58] Agent: Yes, Driver, driver, side Y Right.
[08:13.75-08:15.37] Agent: Driver, side y. All Right.
[08:15.54-08:17.56] Agent: We'll let you know when it comes in
[08:19.04-08:20.86] Agent: and we'll go from there.
[08:21.83-08:27.53] Customer: I appreciate it. With any luck I'll come out and get it and then you and I won't have to talk about this ever again.
[08:27.64-08:30.85] Customer: Why I'm hoping for that I don't know but at least I got to make that.
[08:30.92-08:37.64] Customer: You know, every time it comes off I do have to see the glue on there and wonder why we glued it but it was because it.
[08:37.74-08:40.94] Customer: Oh, we discussed that a great lengs they know the whole history of it.
[08:40.99-08:46.13] Customer: Ye ok. No, they understood that and so let me just ask you or just talk about that for a moment.
[08:46.16-08:48.55] Customer: That's. I think [PERSON_NAME] said that was ur thing.
[08:48.58-08:49.53] Customer: Nobod did he say that was.
[08:49.59-08:53.09] Customer: What is that big thick layer of urethane?
[08:53.27-08:56.79] Customer: I should get that removed with a razor blade, right?
[08:57.25-09:00.27] Customer: Or I mean. Well, I'll just see what they think about it.
[09:00.30-09:01.24] Customer: Nearily
[09:02.58-09:06.13] Customer: I don't. Yeah, I would just see what they say.
[09:06.17-09:07.79] Customer: Unless it's impeding,
[09:09.46-09:11.77] Customer: allowing it to flip on something.
[09:11.82-09:12.72] Customer: I wouldn't.
[09:13.91-09:16.31] Customer: Yeah, it's not really bugging anything.
[09:16.37-09:22.01] Customer: I mean you can trim it right down but you don't want to trim it down too far because then you scratch it.
[09:23.12-09:25.14] Customer: Right. That's exactly what [PERSON_NAME] said.
[09:25.31-09:28.20] Customer: Yeah. And can you trim it with a blade do you think or no?
[09:28.26-09:30.15] Customer: How would. How would one trim it?
[09:30.27-09:32.34] Customer: Ye, yeah. Razor. Ok.
[09:33.32-09:36.86] Customer: Okay. Super [DURATION] or so before it comes.
[09:38.67-09:40.12] Customer: Ye, I don't know.
[09:40.24-09:46.17] Customer: It just depends on their availability for it so I mean it might come in in [DURATION] [DURATION] [DURATION] [DURATION] or.
[09:46.96-09:52.17] Customer: All right. But you have my number I believe contact with them.
[09:52.20-09:56.82] Customer: I try to call [ORGANIZATION] [ORGANIZATION] four times yesterday and never got a hold.
[09:56.91-10:01.93] Customer: Yeah. So we'll see how we do with the other side.
[10:03.20-10:05.07] Customer: All right. I appreciate your efforts on this.
[10:05.13-10:06.84] Customer: All right. All right, thank you.
[10:06.91-10:08.64] Customer: All right, thank you.
[10:08.74-10:09.63] Customer: Bye bye. Yeah,","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME], how can I help you? Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] calling. I have a [DATE_INTERVAL] mini convertible you guys replace the winds","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME], how can I help you? Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] calling. I have a [DATE_INTERVAL] mini convertible you guys replace the windshield on [DURATION] [DURATION] ago. Since that time the black plastic flashing on the left and the right hand side of the windshield have flown off as I drive down the highway. I've been in several times. You guys have everaced it for me which I appreciate. It blew off again [DURATION] [DURATION] [DURATION] ago. I stopped by [DURATION] [DURATION] ago and spoke with someone tall guy with [PHYSICAL_ATTRIBUTE] [PHYSICAL_ATTRIBUTE] who said he would order another flashing piece and I said I will have it put on elsewhere because obviously it just keeps flying off as I go down the highway and then it breaks a milliones and I have to come back. Yeah so it's on the left hand side of the windshield. [DURATION] [DURATION] ago he said he would order it and give me a buzz. I haven't heard so I'm wondering if it's in yet. Yeah certainly. Let me. What was your name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. All right [PERSON_NAME]. Yeah, let me put you down real quick and I'll check with the [OCCUPATION] and see what the status is on that if we've gotten that in. I'll be right back with you. Thanks. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We everywhere you look and [LOCATION] [LOCATION] Englands premier provider of glass for auto, home and business. Since [DATE_INTERVAL] we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION] you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road haard warranty. We know when you have to replace your windshield because of damage. There's no guarantee a rock or some other object won't hit us again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details@portlandlass.com do thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly. If you need a new windshield, you made the right call. We work with all insurance companies and can even handle the paperwork with you. Every installation is performed by certified experts and fully guaranteed. And if you cant t drive to us, our mobile service can come to you. We appreciate you staying on the line A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be right with you. New windows can make your home more beautiful and energy efficient. [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows, including insulated units to keep weather out and keep energy costs lower. Looking for a vinyl replacement window with the most style and performance on the market. That's the Nor easter from [ORGANIZATION] [ORGANIZATION]. Its airtight seal keeps up the wind and water in even the harshest conditions. [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] nor Eastern windows made in [LOCATION] [LOCATION] for [LOCATION] [LOCATION]. The nor easter is custom made and comes in a variety of colors and options. Hi, [PERSON_NAME], this is [PERSON_NAME]. How are you? Good. How are you? Oh, I'm all rightt. So yes. Sorry for the lack of communication. I guess he stopped in while I was on vacation. I'm the [OCCUPATION] here, so. Yeah, thanks. We've spoken before. Ye yeah. So I don't understand why this keeps on happening. Because as you saw, they're screwed in. So it's not like there's something that you can possibly do that's making it fly out. So my. I have to think that there's damage happening to it somehow. Like are you going through it? Automatic car wash and there's something. No, no, no. It's a convertible. I would never go Nop. Never. No m convertible. I drive it, you know, only in the summer, very few miles, you know, it's stored in the winter. It's all good. You know this. This one that came off was glued and flew off the one. You know, there have been [DURATION] [DURATION] different methods tried. I think it's evolving. Screwed on like that's why it doesn't even make sen but. Right. Are there different. Here's justister. Yeah, just. Just like thinking out of the box. Are there different manufacturers of this piece and a different manufacturer might from [ORGANIZATION] [ORGANIZATION]. You are. What the hell. That's what donee time. So I mean we're now at the point where we money on this and I don't know why. I know it keeps happening. Right. And I can't really rely on being able. Yeah. Well, here's what I'd like. What I had offered to. I can't remember the guy's name. [PHYSICAL_ATTRIBUTE] guy with [PHYSICAL_ATTRIBUTE] [PHYSICAL_ATTRIBUTE], works in the back but seems to kind of know what's going on. [PERSON_NAME]. Yes. Thanks. This is going to be my last attempt. If you guys will just order it for me. I'm going to make the [OCCUPATION] put it on. I know it doesn't make any difference but I'm just grasping it straws now, because every summer one piece flies off. It just keeps happening and it never happened before. So have you tried, just out of curiosity, seeing if this is an issue with these cars? I asked them. I drove out there and showed them. No, I went to the automster and discussed it at great length with the parts and the [OCCUPATION] [OCCUPATION] and they just. They say they don't or anything like. I haven't done that yet. No. But I can having the same issue. Right. We've never seen it. Agree. I can do that. I mean, Right. It's literally got like four screws in it. So it doesn't make any sense that it would fly off. Right. It seems that, you know, just thinking about [OCCUPATION], you would think the air flowing over the windshield kind of flies up under there somehow and becomes like a little. The pressure kind of bends out, breaks it off. I don't know. I don't. Hasn't always been on the interstate when I've been doing it. Yeah. So have you do a lot of min convertible windshield replacements? I mean, we do a lot of windshields in general. I mean. Right. There's not a lot of min convertibles in the area, I would say. But you know, I know definitely done other ones and never run into. So. Yeah. Well, thinking about it further, you know, it is strange and I'm thinking I like the [OCCUPATION] thing where know it's something that's happening and allowing air to get under there and put pressure on that piece of plastic that just the force perhaps the windshield replacement windshield is, you know, ever so slightly different than allows an airflow. So I'm willing to just say, I'm willing to like, let you guys off the hook with one more replacement piece and then I'll deal with getting the autom maer to put it on. It's likely to fly off again. But, you know, what am I gon toa do? I got to keep replacing it. I'm kind of in this loop now where, you know, every summer one of them flies off. So the right hand one is only flowning off once. But so I'm thinking is, you know, it right. Possible the windshield is ever so slightly, you know, like by a millimeter off and thus the wind is flying in there and putting pressure on a piece of plastic. I don't know. Yeah, I mean, so that's what I'd like to have happen. Okay, well, we will order one more, but yes, for the left hand side. I don't. The driver's side. Yes, Driver, driver, side Y Right. Driver, side y. All Right. We'll let you know when it comes in and we'll go from there. I appreciate it. With any luck I'll come out and get it and then you and I won't have to talk about this ever again. Why I'm hoping for that I don't know but at least I got to make that. You know, every time it comes off I do have to see the glue on there and wonder why we glued it but it was because it. Oh, we discussed that a great lengs they know the whole history of it. Ye ok. No, they understood that and so let me just ask you or just talk about that for a moment. That's. I think [PERSON_NAME] said that was ur thing. Nobod did he say that was. What is that big thick layer of urethane? I should get that removed with a razor blade, right? Or I mean. Well, I'll just see what they think about it. Nearily I don't. Yeah, I would just see what they say. Unless it's impeding, allowing it to flip on something. I wouldn't. Yeah, it's not really bugging anything. I mean you can trim it right down but you don't want to trim it down too far because then you scratch it. Right. That's exactly what [PERSON_NAME] said. Yeah. And can you trim it with a blade do you think or no? How would. How would one trim it? Ye, yeah. Razor. Ok. Okay. Super [DURATION] or so before it comes. Ye, I don't know. It just depends on their availability for it so I mean it might come in in [DURATION] [DURATION] [DURATION] [DURATION] or. All right. But you have my number I believe contact with them. I try to call [ORGANIZATION] [ORGANIZATION] four times yesterday and never got a hold. Yeah. So we'll see how we do with the other side. All right. I appreciate your efforts on this. All right. All right, thank you. All right, thank you. Bye bye. Yeah,"
67,3102,f2419eab970a48a3a6fac1c1cc8bf85d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/f2419eab970a48a3a6fac1c1cc8bf85d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91217893,0.912178931841302,441.0,983,983,2.2290249433106575,102,8,"[DURATION], [LOCATION], [MARITAL_STATUS], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.815,97,48,46,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.14-00:04.20] IVR/System: All calls are recorded for quality and training purposes.
[00:10.65-00:12.89] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:12.94-00:14.15] IVR/System: We fix your pains.
[00:15.41-00:16.21] Customer: Hi, how are you doing?
[00:16.25-00:28.57] Customer: My name is [PERSON_NAME] [PERSON_NAME] and I kind of dropped a hammer and broke one of my tempered glass doors and my wife'very mad at meil if somehow you guys can help me out.
[00:32.12-00:36.09] Agent: Yes, sir. I'm very sorry to hear that you broke a tempered glass door, Mr.
[00:36.12-00:38.29] Agent: [PERSON_NAME], but yes sir, you've definitely called the right place.
[00:38.32-00:40.50] Agent: We'll be more than happy to assist you, sir.
[00:40.67-00:47.90] Agent: Andkay, let's see what we can do to get that estimate moving forward or get that estimate on the schedule for you just as quick as we can.
[00:48.40-00:49.67] Agent: Ok? Your first name?
[00:49.73-00:52.13] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] Very welcome.
[00:52.20-00:59.62] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] yir Last name is [PERSON_NAME].
[00:59.77-01:02.87] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[01:05.77-01:07.33] Customer: yes sir. First name [PERSON_NAME].
[01:07.36-01:10.01] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name [PERSON_NAME].
[01:10.11-01:12.94] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:13.61-01:16.77] Agent: Correct? Yes sir. Thank you very much.
[01:16.87-01:19.50] Agent: And then may I have the best phone number to reach you at, please, [ORGANIZATION].
[01:19.53-01:21.54] Customer: [ORGANIZATION]? I d be my cell number.
[01:21.56-01:22.56] Customer: I'm calling you
[01:29.30-01:31.08] Customer: and I'm not too far from.
[01:31.53-01:34.36] Customer: I'm over here in town of [LOCATION], so's kind of close.
[01:35.66-01:36.66] Agent: Yes sir. Thank you.
[01:36.69-01:37.44] Agent: And that
[01:42.61-01:45.34] Agent: correct? Yes sir. Thank you.
[01:45.44-01:47.92] Agent: And may ask how you found our phone number today, please?
[01:48.61-01:56.41] Customer: I looked you up online and then I just went down, I saw one company, but they don't deal with homeowners.
[01:56.44-01:58.83] Customer: They just like ship directly to [OCCUPATION].
[01:59.25-02:05.11] Customer: But then I found you guys right online and I really hope that they can take care of me.
[02:06.72-02:08.04] Agent: Yes sir, most definitely.
[02:08.09-02:10.03] Agent: We will be more than happy to assist you with that.
[02:10.08-02:14.47] Agent: And again, we're very sorry to hear that that tempered glass door broke.
[02:14.81-02:17.16] Agent: But you've definitely called the right place.
[02:17.94-02:27.72] Customer: Yeah, I mean, even if it comes to a time, if they have to come and take the door with them and come back in [DURATION] [DURATION] [DURATION] [DURATION], then I just stay at home and make sure nobody walks into my house.
[02:29.90-02:32.16] Agent: Yes sir, I definitely understand.
[02:32.33-02:36.78] Agent: And do you know if that was a double pane or a single pane piece of glass?
[02:36.81-02:48.07] Customer: S It's a single piece of glass, tempered, I believe it's either 1/16th thick or 18 thickness.
[02:48.26-02:55.36] Customer: I know it has a fat molding that encompasses the glass, you know, around the door.
[02:55.53-03:03.83] Customer: It's roughly like. I don't, I don't have it with me, but the measurements are like, like 5 foot high by like 27 inches wide, roughly.
[03:03.90-03:07.34] Customer: That's, you know, it's it's one of those [NATIONALITY] doors that open and close.
[03:07.42-03:15.70] Customer: It'a metal one and then it's got the little pieces of the metal with the two way tape that make it look [NATIONALITY] up and down and criss cross.
[03:15.75-03:16.85] Customer: Like a checkerboard?
[03:18.19-03:20.50] Agent: Yes sir. Okay,
[03:22.19-03:26.38] Agent: perfect. And we definitely appreciate the additional details.
[03:27.03-03:27.97] Customer: Excuse me.
[03:29.56-03:32.98] Agent: And what we'll do is we'll send a [OCCUPATION] [OCCUPATION] to the location.
[03:33.07-03:37.38] Agent: Our [OCCUPATION] [OCCUPATION] will take the exact measurements, giving you the best possible price.
[03:37.55-03:42.72] Agent: And our [OCCUPATION] will be giving you call to go over availability for you.
[03:43.59-03:47.25] Agent: And may I have the address this is in regards to, please?
[03:47.75-03:54.41] Customer: Yeah, the service address is [LOCATION] [LOCATION] [LOCATION],
[03:55.71-04:00.04] Customer: [LOCATION], [LOCATION] [LOCATION].
[04:05.19-04:08.92] Agent: Yes sir. And that was the service address.
[04:09.02-04:13.51] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[04:13.68-04:18.38] Customer: I had the zip code, [LOCATION] come up as [LOCATION] [LOCATION].
[04:18.88-04:19.87] Customer: Yes, but it's not.
[04:19.89-04:20.92] Customer: It's the town of [LOCATION].
[04:20.95-04:22.13] Customer: It happens a lot.
[04:23.51-04:25.25] Agent: Yes sir, thank you very much.
[04:26.68-04:29.41] Agent: And then is there an alternate number I could list for you please?
[04:29.44-04:33.42] Customer: Sir? If they can't get me, they can call my [MARITAL_STATUS].
[04:39.19-04:41.49] Customer: [PHONE_NUMBER] [PHONE_NUMBER]. And her name is [PERSON_NAME]?
[04:42.58-04:43.49] Agent: Yes sir.
[04:47.19-04:48.47] Customer: And that is [PERSON_NAME].
[04:48.57-04:55.37] Agent: Thank you. Correct. And we're not in a gated community, so they don't have to worry about going through a gate or anything like that.
[04:55.99-04:58.17] Customer: We like little townhouses connected.
[05:00.26-05:03.64] Agent: Yes, sure. Well, we definitely appreciate the additional information.
[05:03.79-05:08.44] Agent: And not having to go through a gate definitely makes our [OCCUPATION] happy.
[05:08.98-05:09.71] Customer: Yes.
[05:11.54-05:12.56] Customer: Yes sir.
[05:15.81-05:18.54] Agent: And then may I have your email address please, [ORGANIZATION].
[05:18.57-05:20.44] Customer: [ORGANIZATION]? [PERSON_NAME].
[05:36.04-05:40.10] Customer: I work for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], so I have their email for me.
[05:46.63-05:47.54] Agent: Thank you.
[05:57.45-06:01.27] Agent: Correct. Perfect. Yes sir, thank you.
[06:01.86-06:08.58] Agent: Okay, and then before we finish up, you said that there weren't any gate codes or any special instructions for the [OCCUPATION].
[06:08.64-06:11.06] Customer: That's correct sir. That is correct.
[06:11.10-06:18.71] Customer: I work for a small city, so he can call me [DURATION] [DURATION] night and I can meet them pretty much anyime during the day.
[06:18.86-06:22.27] Customer: Very easy schedule. I just tell my boss I need to go home.
[06:22.30-06:23.83] Customer: I'm only [DURATION] [DURATION] away.
[06:25.17-06:28.50] Agent: Perfect. Okay. All right.
[06:28.61-06:31.28] Agent: And then it looks like you are all set.
[06:31.34-06:33.82] Agent: I've got that service request in for you.
[06:33.93-06:44.11] Agent: I'll get your information straight over to my [OCCUPATION] [OCCUPATION] and my [OCCUPATION] and they'll be giving you a call back just as soon as they are available to go over availability with you.
[06:44.40-06:46.97] Agent: Thank you very much for giving us a call today at [ORGANIZATION] [ORGANIZATION].
[06:47.04-06:50.75] Agent: [ORGANIZATION]. [ORGANIZATION]. And if there'anything else we can do to assist, please let us know.
[06:51.50-06:55.14] Customer: You guys only work Monday through Friday, or do you work on Saturdays?
[06:55.20-06:56.19] Customer: Just curious.
[06:57.69-07:00.09] Agent: Monday through Fridays. Okay.
[07:00.19-07:01.55] Agent: All right. Cool. All right.
[07:01.58-07:02.17] Customer: Thank you so much.
[07:02.19-07:05.70] Customer: I really appreciate your help, and I'll be waiting for a call.
[07:05.80-07:07.92] Agent: Thank you. Yes, sir.
[07:07.97-07:11.43] Agent: You're very welcome. And thank you again for giving us a call today at [ORGANIZATION] [ORGANIZATION].
[07:11.46-07:14.80] Agent: And if there's anything else we can do to assist, please let us know, sir.
[07:15.33-07:16.92] Agent: Yes, ma'am. Bye. Bye.
[07:17.65-07:18.77] Agent: Yes, sir. Thank you.
[07:18.87-07:19.01] Agent: Bye.","All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. Hi, how are you doing? My name is [PERSON_NAME] [PERSON_NAME] and I kind of dropped a hammer and broke one of my tempered glass doors and my wife'very mad at meil if somehow you guys can help me out. Yes, sir. I'm very sorry to hear that you broke a tempered glass door, Mr. [PERSON_NAME], but yes sir, you've definitely call","All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. Hi, how are you doing? My name is [PERSON_NAME] [PERSON_NAME] and I kind of dropped a hammer and broke one of my tempered glass doors and my wife'very mad at meil if somehow you guys can help me out. Yes, sir. I'm very sorry to hear that you broke a tempered glass door, Mr. [PERSON_NAME], but yes sir, you've definitely called the right place. We'll be more than happy to assist you, sir. Andkay, let's see what we can do to get that estimate moving forward or get that estimate on the schedule for you just as quick as we can. Ok? Your first name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] Very welcome. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] yir Last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] yes sir. First name [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Correct? Yes sir. Thank you very much. And then may I have the best phone number to reach you at, please, [ORGANIZATION]. [ORGANIZATION]? I d be my cell number. I'm calling you and I'm not too far from. I'm over here in town of [LOCATION], so's kind of close. Yes sir. Thank you. And that correct? Yes sir. Thank you. And may ask how you found our phone number today, please? I looked you up online and then I just went down, I saw one company, but they don't deal with homeowners. They just like ship directly to [OCCUPATION]. But then I found you guys right online and I really hope that they can take care of me. Yes sir, most definitely. We will be more than happy to assist you with that. And again, we're very sorry to hear that that tempered glass door broke. But you've definitely called the right place. Yeah, I mean, even if it comes to a time, if they have to come and take the door with them and come back in [DURATION] [DURATION] [DURATION] [DURATION], then I just stay at home and make sure nobody walks into my house. Yes sir, I definitely understand. And do you know if that was a double pane or a single pane piece of glass? S It's a single piece of glass, tempered, I believe it's either 1/16th thick or 18 thickness. I know it has a fat molding that encompasses the glass, you know, around the door. It's roughly like. I don't, I don't have it with me, but the measurements are like, like 5 foot high by like 27 inches wide, roughly. That's, you know, it's it's one of those [NATIONALITY] doors that open and close. It'a metal one and then it's got the little pieces of the metal with the two way tape that make it look [NATIONALITY] up and down and criss cross. Like a checkerboard? Yes sir. Okay, perfect. And we definitely appreciate the additional details. Excuse me. And what we'll do is we'll send a [OCCUPATION] [OCCUPATION] to the location. Our [OCCUPATION] [OCCUPATION] will take the exact measurements, giving you the best possible price. And our [OCCUPATION] will be giving you call to go over availability for you. And may I have the address this is in regards to, please? Yeah, the service address is [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. Yes sir. And that was the service address. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. I had the zip code, [LOCATION] come up as [LOCATION] [LOCATION]. Yes, but it's not. It's the town of [LOCATION]. It happens a lot. Yes sir, thank you very much. And then is there an alternate number I could list for you please? Sir? If they can't get me, they can call my [MARITAL_STATUS]. [PHONE_NUMBER] [PHONE_NUMBER]. And her name is [PERSON_NAME]? Yes sir. And that is [PERSON_NAME]. Thank you. Correct. And we're not in a gated community, so they don't have to worry about going through a gate or anything like that. We like little townhouses connected. Yes, sure. Well, we definitely appreciate the additional information. And not having to go through a gate definitely makes our [OCCUPATION] happy. Yes. Yes sir. And then may I have your email address please, [ORGANIZATION]. [ORGANIZATION]? [PERSON_NAME]. I work for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], so I have their email for me. Thank you. Correct. Perfect. Yes sir, thank you. Okay, and then before we finish up, you said that there weren't any gate codes or any special instructions for the [OCCUPATION]. That's correct sir. That is correct. I work for a small city, so he can call me [DURATION] [DURATION] night and I can meet them pretty much anyime during the day. Very easy schedule. I just tell my boss I need to go home. I'm only [DURATION] [DURATION] away. Perfect. Okay. All right. And then it looks like you are all set. I've got that service request in for you. I'll get your information straight over to my [OCCUPATION] [OCCUPATION] and my [OCCUPATION] and they'll be giving you a call back just as soon as they are available to go over availability with you. Thank you very much for giving us a call today at [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION]. [ORGANIZATION]. And if there'anything else we can do to assist, please let us know. You guys only work Monday through Friday, or do you work on Saturdays? Just curious. Monday through Fridays. Okay. All right. Cool. All right. Thank you so much. I really appreciate your help, and I'll be waiting for a call. Thank you. Yes, sir. You're very welcome. And thank you again for giving us a call today at [ORGANIZATION] [ORGANIZATION]. And if there's anything else we can do to assist, please let us know, sir. Yes, ma'am. Bye. Bye. Yes, sir. Thank you. Bye."
68,1137,6506259990_Mediterranean_Grill_House,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6506259990_Mediterranean_Grill_House_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.9111665,0.9111664910630292,821.0,2126,2126,2.58952496954933,221,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.782,194,153,41,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.97-00:03.04] Agent: Hello. Hi. Good after afternoon.
[00:03.09-00:05.67] Agent: This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATION] from [ORGANIZATION].
[00:05.70-00:06.71] Agent: How are you doing?
[00:06.90-00:11.07] Customer: Fine, thank you. Can I talk to [PERSON_NAME] [PERSON_NAME]?
[00:11.57-00:13.07] Customer: Yeah, give me one [DURATION].
[00:13.38-00:14.12] Agent: Sure.
[00:27.52-00:30.04] Agent: Hello. Good afternoon, sir.
[00:30.07-00:32.59] Agent: This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATION] from [ORGANIZATION].
[00:32.61-00:33.76] Agent: How are you doing, sir?
[00:33.91-00:36.61] Agent: Okay, what can I do for you, sir?
[00:36.64-00:38.38] Customer: Am I talking to [PERSON_NAME] [PERSON_NAME]?
[00:39.55-00:48.53] Agent: Yes, that's perfect. Sir, I just need to let you know that we are upgrading your Internet connections and decreasing down the current monthly bills of free of cost.
[00:48.72-00:53.41] Agent: So you are the [OCCUPATION] and authoraij person who deals with the phone lines and Internet connection.
[00:53.48-00:55.49] Customer: Wa. Wait, are you from [ORGANIZATION]?
[00:56.06-00:58.24] Agent: No sir, I'm from [ORGANIZATION].
[00:58.62-01:01.28] Agent: Okay, so what do you want to update?
[01:01.91-01:06.45] Agent: Sir, we are upgrading your Internet connections or we are providing you a new Internet connections.
[01:06.62-01:11.14] Agent: The offer we are offering you is [MONEY_AMOUNT] by [MONEY_AMOUNT] MB and only and only $[MONEY_AMOUNT] [MONEY_AMOUNT], sir.
[01:11.24-01:14.00] Customer: That's it. How much?
[01:14.70-01:16.26] Agent: Only $[MONEY_AMOUNT] [MONEY_AMOUNT], sir.
[01:16.40-01:17.94] Agent: Without any [OCCUPATION] charges.
[01:18.03-01:19.58] Agent: There is no installation charges.
[01:19.64-01:21.69] Agent: This all process is going to be free.
[01:22.08-01:24.45] Agent: Exactly what you'going to do, sir.
[01:24.48-01:29.71] Agent: We are just giving you a new Internet connection of [MONEY_AMOUNT] by [MONEY_AMOUNT] MB and only.
[01:29.73-01:34.66] Agent: And only $[MONEY_AMOUNT]. $[MONEY_AMOUNT].
[01:38.00-01:42.02] Customer: So is somebody going to come out and do something with their equipment?
[01:42.56-01:44.92] Agent: Definitely. [OCCUPATION] will be show up to your business.
[01:45.02-01:52.00] Agent: They will install the new Internet modem over there and then they will hook up your landline with the Internet modem and that's it the whole time.
[01:52.08-01:54.99] Agent: They will take like [DURATION] [DURATION] [DURATION] [DURATION] inside your business.
[01:55.08-01:59.99] Agent: So that's why can we send the [OCCUPATION] on [DATE] [DATE] [DATE]?
[02:00.04-02:01.20] Agent: That is Thursday next [DURATION].
[02:01.22-02:02.62] Agent: Is that a good [DURATION] for you?
[02:03.81-02:06.46] Agent: What time [ORGANIZATION] will be available?
[02:06.53-02:09.71] Agent: Between [TIME] [TIME] to [TIME] and [TIME] [TIME] to [TIME].
[02:09.76-02:11.59] Agent: So which timing is it for you?
[02:11.72-02:12.87] Customer: [TIME] to [TIME].
[02:14.82-02:19.41] Agent: Okay. And right now I see that you guys are using only one single landline.
[02:19.46-02:24.46] Agent: Right? Right. And do you have any Internet services right now with the [ORGANIZATION]?
[02:24.48-02:26.49] Customer: I believe not, no.
[02:26.87-02:30.01] Agent: Okay, so [OCCUPATION] will be show up to your business.
[02:30.10-02:32.15] Agent: They will install the new Internet modem over there.
[02:32.19-02:34.37] Agent: The [MONEY_AMOUNT] by [MONEY_AMOUNT] megabytes per [DURATION].
[02:34.54-02:37.47] Agent: And your whole bill for one phone line.
[02:37.59-02:45.69] Agent: One new Internet services plus local and long distance unlimited with 20 calling features like call forwarding, caller hunting, three way calling.
[02:45.79-02:49.19] Agent: All these features, you will be getting only one single combined bill.
[02:49.30-02:51.60] Agent: Just $[MONEY_AMOUNT] per [DURATION] fix bill.
[02:51.65-02:53.47] Customer: All right. How much?
[02:53.97-02:56.26] Agent: $[MONEY_AMOUNT] per [DURATION] fix bill.
[02:56.44-02:59.74] Customer: That's $[MONEY_AMOUNT] extra. We have to pay.
[02:59.92-03:05.37] Agent: No, no, no. You only need to pay the $[MONEY_AMOUNT].
[03:05.39-03:15.06] Agent: This will include your one phone line that you guys are using, the main line plus the new Internet services like the [MONEY_AMOUNT] by [MONEY_AMOUNT] megabytes per [DURATION].
[03:15.21-03:18.10] Agent: Your last, that's what you seen cost of $[MONEY_AMOUNT].
[03:18.65-03:21.86] Agent: No, no, no, you only need to pay the $[MONEY_AMOUNT].
[03:21.89-03:23.37] Agent: That's the new bill for these services.
[03:23.43-03:25.53] Agent: Like $[MONEY_AMOUNT] [MONEY_AMOUNT] per [DURATION] fixed bill.
[03:25.60-03:31.34] Agent: If you check your bills you guys are paying right now more than like [MONEY_AMOUNT] [MONEY_AMOUNT] for your one single line.
[03:32.82-03:34.76] Customer: And this is for the landline?
[03:35.06-03:38.22] Agent: Yes, this is for the landline plus the new Internet service.
[03:38.28-03:40.41] Customer: How many landline you guys are using right now?
[03:41.62-03:45.53] Customer: In front of me there is five landlines you guys are using right now.
[03:46.59-03:48.65] Customer: Five? Yes.
[03:49.94-03:51.38] Agent: Where did you come up with five?
[03:51.47-03:55.81] Agent: We got one fax and [PHONE_NUMBER] landlines.
[03:56.31-03:59.87] Agent: Two landy lines. Okay, let me just confirm the numbers.
[04:03.76-04:10.89] Agent: The main line in front of me is [PHONE_NUMBER] [PHONE_NUMBER] and other one is [PHONE_NUMBER].
[04:11.07-04:14.00] Agent: Okay. And other one is [PHONE_NUMBER].
[04:14.14-04:15.03] Agent: That's it.
[04:16.32-04:20.67] Agent: That's [PHONE_NUMBER] lines you guys are using including the FS and what?
[04:21.37-04:26.39] Agent: You guys have three phone lines including with the fax landline, right?
[04:27.50-04:29.51] Customer: We only have three lines.
[04:30.18-04:40.15] Customer: [PHONE_NUMBER] and [PHONE_NUMBER] and [PHONE_NUMBER].
[04:40.98-04:42.24] Customer: [PHONE_NUMBER] [PHONE_NUMBER] and [PHONE_NUMBER].
[04:42.29-04:43.54] Agent: Okay, I got you.
[04:43.68-04:46.94] Agent: Okay, three lines. Okay, let me tell you.
[04:47.12-05:01.15] Agent: Your three landlines is migrate to new fiber optic services and then your bill would be droped down for your three phone line plus the Internet services just only and only $[MONEY_AMOUNT] per [DURATION] bill.
[05:01.22-05:13.86] Agent: And this will include your three phone line that you guys are using plus the new Internet services like this Internet Basically the backup of your phone line, your landline migrate to new VP system, your landline.
[05:13.92-05:17.92] Agent: So okay, okay, you're trying to do something.
[05:17.97-05:19.51] Customer: What are we going to gain from it?
[05:20.38-05:22.16] Customer: What's the benefit of this?
[05:22.32-05:26.24] Agent: Well the benefits you will be getting a local and long distance unlimited.
[05:26.38-05:32.43] Agent: First of all you can call anywhere in [LOCATION] or [LOCATION], [LOCATION] [LOCATION], anywhere you need to call.
[05:32.45-05:34.09] Agent: We are not charging anything for this.
[05:34.16-05:35.02] Agent: We don't do that.
[05:35.07-05:38.17] Agent: We have all cell phones never do that.
[05:38.36-05:49.65] Agent: Let me tell you, you guys will be getting for business like 20 calling feature, voicemail, caller ID, three way calling, onswering machine, caller hunting.
[05:50.19-05:52.25] Agent: Just including the Internet.
[05:52.40-05:53.75] Agent: The Internet you will be getting.
[05:53.80-05:57.27] Customer: Okay, let me think about it and we'll see.
[05:57.41-05:59.85] Customer: I am not go goingna pay one paynnment now.
[06:00.04-06:02.93] Agent: Well you guys are paying for your three phone lines.
[06:03.04-06:07.06] Agent: If you check your bills in front of me, you guys are paying more than [MONEY_AMOUNT] [MONEY_AMOUNT].
[06:07.07-06:11.89] Agent: Two, without the Internet, you're only using three phone lines in the copper.
[06:12.04-06:15.59] Agent: So we will migrate these phone line to new fiber optic services.
[06:15.72-06:18.36] Agent: You will be also additionally getting the Internet.
[06:18.45-06:22.68] Agent: And the thing is, you guys don't have to pay [MONEY_AMOUNT] [MONEY_AMOUNT] extra for the Internet.
[06:22.77-06:25.77] Agent: This will include $[MONEY_AMOUNT] per [DURATION] fix bill.
[06:25.81-06:30.81] Agent: You guys are saving right now more than [MONEY_AMOUNT] to $[MONEY_AMOUNT] each [DURATION].
[06:30.98-06:31.96] Agent: So that's my point.
[06:32.01-06:37.50] Agent: That is basically dropping down your monthly bill and help you out to providing you 5, 10 better wise quality.
[06:37.62-06:42.94] Agent: That's my point. And the best part is right now you guys don't have to pay a [MONEY_AMOUNT] [MONEY_AMOUNT] for this upgrade.
[06:42.99-06:44.12] Agent: Like for the installation.
[06:44.24-06:45.80] Agent: It's all of the work for our side.
[06:45.88-06:46.81] Agent: So why not?
[06:49.36-06:53.76] Customer: Yeah. Paying $[MONEY_AMOUNT] for something I don't even know, to be honest with you.
[06:53.94-06:58.49] Agent: Well, in front of me for your three phone line, you guys are paying more than $[MONEY_AMOUNT].
[06:58.52-07:00.23] Agent: You will be checkd even your bill.
[07:00.37-07:01.30] Agent: Right now
[07:03.44-07:04.84] Agent: we will be doing this upgrade.
[07:04.90-07:09.63] Agent: And in case you have any questions, I will also give my number.
[07:09.66-07:11.27] Agent: Like you also know down my number.
[07:11.30-07:17.23] Agent: In case you have any question regarding the installation, regarding anything that we are discussing right now in this call.
[07:17.34-07:18.69] Agent: Simply give us a call back.
[07:18.77-07:23.22] Agent: Even just cancel the appointment and you will be me.
[07:23.32-07:28.19] Agent: Text me. Text me your number and your name and exactly what I'll give you my cell phone.
[07:28.65-07:30.11] Customer: Okay, sure. What's your cell phone?
[07:30.14-07:48.31] Agent: [PHONE_NUMBER] just on the number [PHONE_NUMBER] [PHONE_NUMBER].
[07:48.49-07:49.66] Agent: Okay, I can include you.
[07:49.71-07:53.65] Agent: And I'm talking with [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:53.76-07:56.25] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[07:58.12-08:02.48] Agent: [PERSON_NAME] [PERSON_NAME]. Okay, I coachot you and [PERSON_NAME] [PERSON_NAME].
[08:02.56-08:04.94] Agent: You're from [LOCATION], you should know [PERSON_NAME].
[08:05.75-08:07.04] Customer: How we can know that?
[08:07.07-08:10.55] Agent: [PERSON_NAME]? It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[08:10.69-08:12.13] Agent: Okay, I got you.
[08:12.28-08:17.17] Agent: And we will be doing this upgrade on [DATE] like [DATE] [DATE] [DATE].
[08:17.20-08:23.29] Agent: That is Thursday. [OCCUPATION] will be give you a call prior to the arrival and they will let you know that you guys are on on the way.
[08:23.32-08:26.14] Agent: So make sure you guys are available on your business.
[08:26.30-08:31.70] Agent: And they were going to ask you a 40D passcode to make sure they are on the right place and talking to the right person.
[08:31.76-08:36.29] Agent: The passcode is the last four digits of your main line which is [PASSWORD] [PASSWORD] [PASSWORD].
[08:36.39-08:39.15] Agent: Just remember that. And also know down my number.
[08:39.18-08:42.43] Agent: First of all number would be [PHONE_NUMBER].
[08:43.77-08:51.04] Customer: Hold on. Second, I told you to text me the Number I'm not writing down anything.
[08:51.21-08:52.92] Agent: Oh definitely I will do that.
[08:53.03-08:57.16] Agent: So we will be doing this upgrade on [DATE] [DATE] [DATE].
[08:57.27-09:01.14] Agent: Your bill would be dropping down just $[MONEY_AMOUNT] per monthixel.
[09:01.24-09:11.45] Agent: I told you including the three phone lines plus the Internet the new Internet services the [MONEY_AMOUNT] by [MONEY_AMOUNT] megabytes per [DURATION] And I'm talking with the honor, right?
[09:12.02-09:24.11] Agent: Yes. Okay. And your business name is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] and the zip code is [LOCATION].
[09:24.16-09:36.88] Agent: Right, right. Okay. So you will be also receiving $[MONEY_AMOUNT] [ORGANIZATION] gift card after [MONEY_AMOUNT] [DURATION] of installation that you can redeem the card and offset the one time 19 installation charges.
[09:36.92-09:53.60] Agent: So you guys don't have to pay a single [MONEY_AMOUNT] when the [OCCUPATION] show up to your business it's always the work for our side and well I hope this is worth it because we got a lot of calls of people telling us doing this and this and that and they turn out to be they're not legit.
[09:53.67-09:56.77] Customer: So I don't know who I'm talking with,
[09:59.32-10:03.10] Customer: you know because you sound like you're from out of the country.
[10:03.79-10:05.82] Customer: You're not even from [LOCATION] [LOCATION].
[10:06.24-10:07.75] Customer: i'm in [LOCATION]. right now.
[10:07.77-10:10.98] Customer: I'm [PERSON_NAME] can take you right now my friend.
[10:11.27-10:17.46] Customer: I got calls from [LOCATION] [DURATION] [DURATION] long so please don't tell me you're in the country.
[10:18.24-10:20.24] Customer: I'm in [LOCATION] right now.
[10:20.30-10:22.77] Customer: I in [LOCATION] [LOCATION] right now sir.
[10:24.18-10:26.35] Customer: Like you are talking with my [OCCUPATION].
[10:26.47-10:29.73] Customer: That's why maybe you have any like trust issue right now.
[10:29.82-10:35.04] Agent: So I will also send you all these information in a written form.
[10:35.11-10:43.37] Agent: And the thing is when the [OCCUPATION] show up to your business they have [ORGANIZATION] badges, they have [ORGANIZATION] truck, they have [ORGANIZATION] uniform.
[10:43.50-10:48.49] Agent: If they don't have any one singlet thing simply don't let them in, just kick them out.
[10:50.32-10:57.24] Agent: Okay and is there any email address that we can send you all these information in return?
[10:57.32-10:59.47] Agent: Make sure we sure, go ahead.
[10:59.53-11:14.10] Agent: Your email. [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[11:15.33-11:16.26] Agent: perect
[11:19.09-11:20.88] Agent: perfect. So we are good to go.
[11:20.94-11:24.82] Agent: We will be like doing this upgrade in [DATE] [DATE] [DATE] in the afternoon.
[11:24.85-11:27.57] Agent: Timing only left to your side.
[11:27.68-11:32.56] Agent: Make sure we are on the same page and when text you up to your business they will complete the work.
[11:32.62-11:41.49] Agent: Make sure all these services are working perfectly over there you will be getting new Internet, free phone 9 migrate to new fiber optics and we are good to go.
[11:41.54-11:46.33] Agent: We just need your verbal authorization to send the [OCCUPATION] and do the work over there.
[11:46.42-11:48.35] Agent: So do we have now let me ask you something.
[11:48.45-11:51.78] Customer: Is our Internet is not with [ORGANIZATION].
[11:51.92-11:56.27] Agent: I know that. I know that no one is touching your Internet services over there.
[11:56.41-12:04.92] Agent: You will be getting the new Internet for our site that is basically helped you out dropping down your monthly bill for your lineients and the Internet services.
[12:05.26-12:06.87] Customer: So what about the Internet?
[12:07.01-12:08.76] Customer: The one exists now.
[12:09.29-12:16.98] Agent: Well, if you like are good to go for [ORGANIZATION] [ORGANIZATION], you simply cancel your Internet that you guys are using with any other party.
[12:17.05-12:20.20] Agent: Because you are saving the money from [ORGANIZATION].
[12:20.33-12:28.70] Agent: You are getting the Internet and you will be also saving like [MONEY_AMOUNT] to 40, like [MONEY_AMOUNT] to $[MONEY_AMOUNT] for your phone line.
[12:28.88-12:32.23] Agent: So your whole call is to replace the Internet service.
[12:32.34-12:36.53] Agent: No, no. No one is touching your Internet service that you guys are using right now.
[12:36.64-12:40.83] Agent: We will be just simply install our Internet services and migrate.
[12:40.99-12:44.07] Agent: Simply hook up your landlines with the Internet modem.
[12:44.17-12:45.63] Agent: With our Internet modem.
[12:45.69-12:48.97] Agent: That's it. No one is touching any other Internet.
[12:50.87-12:56.72] Agent: So make sure. Make sure when they leave your business premises they will not create any messup over there.
[12:56.75-12:58.45] Agent: Make sure we are on the same page.
[12:58.54-13:04.94] Agent: You will be getting these services for our site and you will be also receiving like the dropping down your monthly bill.
[13:04.97-13:07.61] Agent: Just hand in $[MONEY_AMOUNT] per [DURATION] fix bill.
[13:07.71-13:11.52] Agent: This is a single combined bill that we are discussing right now.
[13:11.58-13:15.87] Agent: Just only $[MONEY_AMOUNT] per [DURATION] fix bill.
[13:16.28-13:19.49] Agent: Okay. All right. Okay.
[13:19.52-13:21.87] Agent: So do we have your permission to send the [OCCUPATION]?
[13:23.00-13:24.74] Customer: Yeah, go ahead. Okay.
[13:24.85-13:28.24] Agent: And make sure when they show up to your business, they have [ORGANIZATION] badges.
[13:28.35-13:30.38] Agent: They have [ORGANIZATION] like truck.
[13:30.50-13:33.93] Agent: Make sure if they don't have anything with note with the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[13:33.99-13:35.85] Agent: Okay. Got you. Okay.
[13:35.87-13:36.79] Customer: I got to go.
[13:37.41-13:38.84] Agent: Sure. Thank you so much for your time.
[13:38.89-13:38.98] Customer: Bye.","Hello. Hi. Good after afternoon. This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing? Fine, thank you. Can I talk to [PERSON_NAME] [PERSON_NAME]? Yeah, give me one [DURATION]. Sure. Hello. Good afternoon, sir. This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing, sir? Okay, what can I do for you, sir? Am I talking to [PERSON_NAME] [PERSON_NAME]? Yes, that's perfect. Sir, I just need to let you know","Hello. Hi. Good after afternoon. This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing? Fine, thank you. Can I talk to [PERSON_NAME] [PERSON_NAME]? Yeah, give me one [DURATION]. Sure. Hello. Good afternoon, sir. This is [PERSON_NAME] [PERSON_NAME], [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing, sir? Okay, what can I do for you, sir? Am I talking to [PERSON_NAME] [PERSON_NAME]? Yes, that's perfect. Sir, I just need to let you know that we are upgrading your Internet connections and decreasing down the current monthly bills of free of cost. So you are the [OCCUPATION] and authoraij person who deals with the phone lines and Internet connection. Wa. Wait, are you from [ORGANIZATION]? No sir, I'm from [ORGANIZATION]. Okay, so what do you want to update? Sir, we are upgrading your Internet connections or we are providing you a new Internet connections. The offer we are offering you is [MONEY_AMOUNT] by [MONEY_AMOUNT] MB and only and only $[MONEY_AMOUNT] [MONEY_AMOUNT], sir. That's it. How much? Only $[MONEY_AMOUNT] [MONEY_AMOUNT], sir. Without any [OCCUPATION] charges. There is no installation charges. This all process is going to be free. Exactly what you'going to do, sir. We are just giving you a new Internet connection of [MONEY_AMOUNT] by [MONEY_AMOUNT] MB and only. And only $[MONEY_AMOUNT]. $[MONEY_AMOUNT]. So is somebody going to come out and do something with their equipment? Definitely. [OCCUPATION] will be show up to your business. They will install the new Internet modem over there and then they will hook up your landline with the Internet modem and that's it the whole time. They will take like [DURATION] [DURATION] [DURATION] [DURATION] inside your business. So that's why can we send the [OCCUPATION] on [DATE] [DATE] [DATE]? That is Thursday next [DURATION]. Is that a good [DURATION] for you? What time [ORGANIZATION] will be available? Between [TIME] [TIME] to [TIME] and [TIME] [TIME] to [TIME]. So which timing is it for you? [TIME] to [TIME]. Okay. And right now I see that you guys are using only one single landline. Right? Right. And do you have any Internet services right now with the [ORGANIZATION]? I believe not, no. Okay, so [OCCUPATION] will be show up to your business. They will install the new Internet modem over there. The [MONEY_AMOUNT] by [MONEY_AMOUNT] megabytes per [DURATION]. And your whole bill for one phone line. One new Internet services plus local and long distance unlimited with 20 calling features like call forwarding, caller hunting, three way calling. All these features, you will be getting only one single combined bill. Just $[MONEY_AMOUNT] per [DURATION] fix bill. All right. How much? $[MONEY_AMOUNT] per [DURATION] fix bill. That's $[MONEY_AMOUNT] extra. We have to pay. No, no, no. You only need to pay the $[MONEY_AMOUNT]. This will include your one phone line that you guys are using, the main line plus the new Internet services like the [MONEY_AMOUNT] by [MONEY_AMOUNT] megabytes per [DURATION]. Your last, that's what you seen cost of $[MONEY_AMOUNT]. No, no, no, you only need to pay the $[MONEY_AMOUNT]. That's the new bill for these services. Like $[MONEY_AMOUNT] [MONEY_AMOUNT] per [DURATION] fixed bill. If you check your bills you guys are paying right now more than like [MONEY_AMOUNT] [MONEY_AMOUNT] for your one single line. And this is for the landline? Yes, this is for the landline plus the new Internet service. How many landline you guys are using right now? In front of me there is five landlines you guys are using right now. Five? Yes. Where did you come up with five? We got one fax and [PHONE_NUMBER] landlines. Two landy lines. Okay, let me just confirm the numbers. The main line in front of me is [PHONE_NUMBER] [PHONE_NUMBER] and other one is [PHONE_NUMBER]. Okay. And other one is [PHONE_NUMBER]. That's it. That's [PHONE_NUMBER] lines you guys are using including the FS and what? You guys have three phone lines including with the fax landline, right? We only have three lines. [PHONE_NUMBER] and [PHONE_NUMBER] and [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER] and [PHONE_NUMBER]. Okay, I got you. Okay, three lines. Okay, let me tell you. Your three landlines is migrate to new fiber optic services and then your bill would be droped down for your three phone line plus the Internet services just only and only $[MONEY_AMOUNT] per [DURATION] bill. And this will include your three phone line that you guys are using plus the new Internet services like this Internet Basically the backup of your phone line, your landline migrate to new VP system, your landline. So okay, okay, you're trying to do something. What are we going to gain from it? What's the benefit of this? Well the benefits you will be getting a local and long distance unlimited. First of all you can call anywhere in [LOCATION] or [LOCATION], [LOCATION] [LOCATION], anywhere you need to call. We are not charging anything for this. We don't do that. We have all cell phones never do that. Let me tell you, you guys will be getting for business like 20 calling feature, voicemail, caller ID, three way calling, onswering machine, caller hunting. Just including the Internet. The Internet you will be getting. Okay, let me think about it and we'll see. I am not go goingna pay one paynnment now. Well you guys are paying for your three phone lines. If you check your bills in front of me, you guys are paying more than [MONEY_AMOUNT] [MONEY_AMOUNT]. Two, without the Internet, you're only using three phone lines in the copper. So we will migrate these phone line to new fiber optic services. You will be also additionally getting the Internet. And the thing is, you guys don't have to pay [MONEY_AMOUNT] [MONEY_AMOUNT] extra for the Internet. This will include $[MONEY_AMOUNT] per [DURATION] fix bill. You guys are saving right now more than [MONEY_AMOUNT] to $[MONEY_AMOUNT] each [DURATION]. So that's my point. That is basically dropping down your monthly bill and help you out to providing you 5, 10 better wise quality. That's my point. And the best part is right now you guys don't have to pay a [MONEY_AMOUNT] [MONEY_AMOUNT] for this upgrade. Like for the installation. It's all of the work for our side. So why not? Yeah. Paying $[MONEY_AMOUNT] for something I don't even know, to be honest with you. Well, in front of me for your three phone line, you guys are paying more than $[MONEY_AMOUNT]. You will be checkd even your bill. Right now we will be doing this upgrade. And in case you have any questions, I will also give my number. Like you also know down my number. In case you have any question regarding the installation, regarding anything that we are discussing right now in this call. Simply give us a call back. Even just cancel the appointment and you will be me. Text me. Text me your number and your name and exactly what I'll give you my cell phone. Okay, sure. What's your cell phone? [PHONE_NUMBER] just on the number [PHONE_NUMBER] [PHONE_NUMBER]. Okay, I can include you. And I'm talking with [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, I coachot you and [PERSON_NAME] [PERSON_NAME]. You're from [LOCATION], you should know [PERSON_NAME]. How we can know that? [PERSON_NAME]? It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, I got you. And we will be doing this upgrade on [DATE] like [DATE] [DATE] [DATE]. That is Thursday. [OCCUPATION] will be give you a call prior to the arrival and they will let you know that you guys are on on the way. So make sure you guys are available on your business. And they were going to ask you a 40D passcode to make sure they are on the right place and talking to the right person. The passcode is the last four digits of your main line which is [PASSWORD] [PASSWORD] [PASSWORD]. Just remember that. And also know down my number. First of all number would be [PHONE_NUMBER]. Hold on. Second, I told you to text me the Number I'm not writing down anything. Oh definitely I will do that. So we will be doing this upgrade on [DATE] [DATE] [DATE]. Your bill would be dropping down just $[MONEY_AMOUNT] per monthixel. I told you including the three phone lines plus the Internet the new Internet services the [MONEY_AMOUNT] by [MONEY_AMOUNT] megabytes per [DURATION] And I'm talking with the honor, right? Yes. Okay. And your business name is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] and the zip code is [LOCATION]. Right, right. Okay. So you will be also receiving $[MONEY_AMOUNT] [ORGANIZATION] gift card after [MONEY_AMOUNT] [DURATION] of installation that you can redeem the card and offset the one time 19 installation charges. So you guys don't have to pay a single [MONEY_AMOUNT] when the [OCCUPATION] show up to your business it's always the work for our side and well I hope this is worth it because we got a lot of calls of people telling us doing this and this and that and they turn out to be they're not legit. So I don't know who I'm talking with, you know because you sound like you're from out of the country. You're not even from [LOCATION] [LOCATION]. i'm in [LOCATION]. right now. I'm [PERSON_NAME] can take you right now my friend. I got calls from [LOCATION] [DURATION] [DURATION] long so please don't tell me you're in the country. I'm in [LOCATION] right now. I in [LOCATION] [LOCATION] right now sir. Like you are talking with my [OCCUPATION]. That's why maybe you have any like trust issue right now. So I will also send you all these information in a written form. And the thing is when the [OCCUPATION] show up to your business they have [ORGANIZATION] badges, they have [ORGANIZATION] truck, they have [ORGANIZATION] uniform. If they don't have any one singlet thing simply don't let them in, just kick them out. Okay and is there any email address that we can send you all these information in return? Make sure we sure, go ahead. Your email. [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] perect perfect. So we are good to go. We will be like doing this upgrade in [DATE] [DATE] [DATE] in the afternoon. Timing only left to your side. Make sure we are on the same page and when text you up to your business they will complete the work. Make sure all these services are working perfectly over there you will be getting new Internet, free phone 9 migrate to new fiber optics and we are good to go. We just need your verbal authorization to send the [OCCUPATION] and do the work over there. So do we have now let me ask you something. Is our Internet is not with [ORGANIZATION]. I know that. I know that no one is touching your Internet services over there. You will be getting the new Internet for our site that is basically helped you out dropping down your monthly bill for your lineients and the Internet services. So what about the Internet? The one exists now. Well, if you like are good to go for [ORGANIZATION] [ORGANIZATION], you simply cancel your Internet that you guys are using with any other party. Because you are saving the money from [ORGANIZATION]. You are getting the Internet and you will be also saving like [MONEY_AMOUNT] to 40, like [MONEY_AMOUNT] to $[MONEY_AMOUNT] for your phone line. So your whole call is to replace the Internet service. No, no. No one is touching your Internet service that you guys are using right now. We will be just simply install our Internet services and migrate. Simply hook up your landlines with the Internet modem. With our Internet modem. That's it. No one is touching any other Internet. So make sure. Make sure when they leave your business premises they will not create any messup over there. Make sure we are on the same page. You will be getting these services for our site and you will be also receiving like the dropping down your monthly bill. Just hand in $[MONEY_AMOUNT] per [DURATION] fix bill. This is a single combined bill that we are discussing right now. Just only $[MONEY_AMOUNT] per [DURATION] fix bill. Okay. All right. Okay. So do we have your permission to send the [OCCUPATION]? Yeah, go ahead. Okay. And make sure when they show up to your business, they have [ORGANIZATION] badges. They have [ORGANIZATION] like truck. Make sure if they don't have anything with note with the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay. Got you. Okay. I got to go. Sure. Thank you so much for your time. Bye."
69,2149,US_TELECOM_100_AH_(214),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(214)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.9110743,0.9110742615694164,992.0,2485,2485,2.505040322580645,184,16,"[CREDIT_CARD_CVV], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [INJURY], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME], [USERNAME]",44,False,88.775,215,62,25,0,128,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:09.46-00:10.96] Unknown: [ORGANIZATION]. Can I help you please?
[00:11.13-00:18.07] Unknown: Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number.
[00:18.50-00:21.48] Unknown: Basically she's not picking up my phone.
[00:21.57-00:31.92] Unknown: And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts with [ORGANIZATION] for your business.
[00:31.98-00:38.49] Unknown: That is [ORGANIZATION] [ORGANIZATION] with [PERSON_NAME] and she made appointments and
[00:40.31-00:43.12] Unknown: there are three accounts here in front of me.
[00:43.27-00:49.81] Unknown: First location is [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION] [LOCATION] [LOCATION].
[00:51.73-00:58.62] Unknown: Yes. And the second one is [LOCATION] [LOCATION] with the zip code [LOCATION].
[00:59.05-01:00.41] Unknown: That's my home number.
[01:00.51-01:07.62] Unknown: Yes. And the third one is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[01:08.20-01:10.34] Unknown: She's not going to do hers.
[01:11.08-01:14.17] Unknown: She switched to [ORGANIZATION].
[01:14.35-01:19.47] Unknown: Okay, okay. So what about 14808 Streetak opening [LOCATION] nine for [TIME]?
[01:20.23-01:22.66] Unknown: I'm going to Waitill after the first of the year.
[01:23.39-01:24.95] Unknown: Is there any kind of special reason?
[01:25.01-01:26.53] Unknown: Are you waiting for something
[01:27.83-01:29.09] Unknown: more business?
[01:31.83-01:34.52] Unknown: I for it. Okay.
[01:34.66-01:44.36] Unknown: Basically right now the Internet talk I talk about with [ORGANIZATION] previously, that will remain the same for whole life.
[01:44.47-01:47.26] Unknown: That will be like $[MONEY_AMOUNT] per [DURATION].
[01:47.46-01:52.61] Unknown: And this is for the speed of 25 by 5 Mbps.
[01:52.79-01:54.34] Unknown: That will only cost you $[MONEY_AMOUNT].
[01:54.40-01:56.52] Unknown: Can you afford $[MONEY_AMOUNT] for right now?
[01:57.25-01:59.50] Unknown: I think I'm paying [MONEY_AMOUNT] at this time.
[01:59.60-02:02.72] Unknown: For Internet. To which company?
[02:04.38-02:05.92] Unknown: For home? For Internet.
[02:05.97-02:08.01] Unknown: I think it'50 I'm paying now.
[02:08.13-02:10.88] Unknown: Yeses. That's for a residential account, right?
[02:11.01-02:18.46] Unknown: Yes, yes, yes. The reason is that you will be getting a $[MONEY_AMOUNT] bill, like [MONEY_AMOUNT] off on that as well.
[02:18.64-02:21.25] Unknown: But there will be like a little difference in that.
[02:21.29-02:26.16] Unknown: Right now you are using residential account Internet on residential account.
[02:27.38-02:35.84] Unknown: On this $[MONEY_AMOUNT]. You can get the Internet on your home, but that will be under the name of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] alone.
[02:36.13-02:41.19] Unknown: Yes, yes. So that would be really beneficial for you as well.
[02:41.22-02:46.69] Unknown: You will be getting 25 by 5 speed of the Internet in the most cheapest rate of $[MONEY_AMOUNT] per [DURATION].
[02:47.03-02:51.25] Unknown: And we do have like fiber available at that location.
[02:51.36-02:54.40] Unknown: You can go for 25 by 25 symmetrical speed.
[02:54.51-02:55.89] Unknown: That's totally your choice.
[02:56.04-03:02.63] Unknown: And if you want to go for [MONEY_AMOUNT] by [MONEY_AMOUNT], that will be like a little bit of expensive for you.
[03:02.69-03:04.00] Unknown: That will be like [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:04.02-03:08.48] Unknown: I'm not trying to offer you that, but if you want to get these are some options available.
[03:08.66-03:16.17] Unknown: But I suggest you to go for $[MONEY_AMOUNT] per [DURATION] and that will help you to get cheapest Price and the fastest Internet as well.
[03:16.36-03:19.29] Unknown: Now do I have to be home for that to be done?
[03:19.84-03:21.52] Unknown: Anyone can assist the [OCCUPATION].
[03:21.62-03:24.88] Unknown: No need for you to be specifically at that place.
[03:25.02-03:28.34] Unknown: Anyone to your home can assist the [OCCUPATION].
[03:31.31-03:37.94] Unknown: I would have to have it done before [TIME] [TIME] on a Monday, Tuesday or Wednesday.
[03:38.85-03:41.07] Unknown: Okay, but it can't be this Tuesday.
[03:44.01-03:46.27] Unknown: I understand that if you want.
[03:46.30-03:49.60] Unknown: So we can schedule that for [DATE] [DATE] [DATE].
[03:49.65-03:50.78] Unknown: That will be Monday.
[03:50.88-03:52.78] Unknown: Or you can go for [DATE] as well.
[03:52.88-03:54.84] Unknown: Tuesday of the after next [DURATION].
[03:55.18-03:57.41] Unknown: Yeah, let's do Tuesday next [DURATION].
[03:57.59-04:02.16] Unknown: Perfect. So we can choose the time between [TIME] to [TIME], right?
[04:02.62-04:06.59] Unknown: Yes, perfect. And ma'am, can you have your name please?
[04:07.09-04:10.75] Unknown: [PERSON_NAME] [PERSON_NAME]. Oh, [PERSON_NAME] [PERSON_NAME].
[04:12.13-04:20.95] Unknown: M [PERSON_NAME] gave me your information as well for that particular [INJURY] that she said to me that [PERSON_NAME] will be there to assist the [OCCUPATION].
[04:21.10-04:25.79] Unknown: But unfortunately you guys were not available and [PERSON_NAME] got through a [MEDICAL_PROCESS].
[04:25.98-04:29.77] Unknown: So now I hope [PERSON_NAME] will be fine soon.
[04:29.95-04:30.68] Unknown: And
[04:32.15-04:37.38] Unknown: right now this is for so [DATE] [DATE] [DATE].
[04:38.68-04:40.38] Unknown: They're going to come at what time?
[04:41.04-04:42.68] Unknown: Between [TIME] to [TIME].
[04:42.82-04:54.11] Unknown: They will be giving you a call prior to their coming and they will be asking you the last four digits of your main phone line on which we are talking [PHONE_NUMBER] as a security passcode.
[04:54.29-05:11.15] Unknown: Whoever you can like let this passco know about someone who is assisting the [OCCUPATION] and they will be calling on that particular number that you'going to give me and they will be asking d security code to that particular person who is going to assist them.
[05:11.21-05:14.56] Unknown: They'be coming out at that location installing the services for you.
[05:15.02-05:22.03] Unknown: Okay, so does any equipment come in or have to be installed?
[05:22.13-05:24.06] Unknown: Okay, how long would it take?
[05:24.19-05:27.29] Unknown: It should like take like [DURATION] [DURATION] [DURATION] [DURATION] maximum.
[05:28.40-05:37.61] Unknown: Okay. And they will coming out, they will be bringing a new modem for you that will be installed at your address under your business name.
[05:37.64-05:41.61] Unknown: That will be [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] alone creating a new business account for you.
[05:41.64-05:44.36] Unknown: The new discounted bill will just be $[MONEY_AMOUNT] per [DURATION].
[05:44.50-05:47.48] Unknown: You can get the fastest speed of 25 Mbps.
[05:47.62-05:52.88] Unknown: If you want you can go for [MONEY_AMOUNT] Mbps as well in just $[MONEY_AMOUNT].
[05:52.96-05:54.29] Unknown: These two are the options.
[05:54.46-05:58.67] Unknown: So please let me know what is the best option for you so we can close this deal for you.
[05:58.85-06:00.42] Unknown: Keep it at [MONEY_AMOUNT] please.
[06:01.04-06:10.18] Unknown: $[MONEY_AMOUNT] per [DURATION]. So this is for the location that will be like [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[06:11.88-06:21.85] Unknown: Perfect. Once theallation is done under your business name you can simply Cancel the residential Internet that you are using and paying [MONEY_AMOUNT] [MONEY_AMOUNT] for that.
[06:21.99-06:31.06] Unknown: When [OCCUPATION] are going to leave your place, please be sure that everything is working perfectly fine and then let the [OCCUPATION] went out the at your home.
[06:31.09-06:35.38] Unknown: Okay? Yes, Perfect. So I got the email address as well.
[06:35.41-06:39.54] Unknown: That is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], right?
[06:39.73-06:45.56] Unknown: Yes, Perfect. So you will be also receiving $[MONEY_AMOUNT] of Visa Iascot from [ORGANIZATION].
[06:45.62-06:48.62] Unknown: That'going to compensate the $[MONEY_AMOUNT] tech charges.
[06:48.76-06:52.65] Unknown: Just to make sure you guys are not paying even a single [MONEY_AMOUNT] for this installation.
[06:52.95-06:56.99] Unknown: And right after the [DURATION] [DURATION], please check your email.
[06:57.13-07:01.75] Unknown: There will be an email containing instructions how to redeem the card online.
[07:01.89-07:06.42] Unknown: So you will be claiming $[MONEY_AMOUNT] from [ORGANIZATION] and you can pay your online bills with that.
[07:06.47-07:08.45] Unknown: You can do online grocery with that as well.
[07:08.48-07:12.49] Unknown: Okay. Yes, I got your cell phone as well.
[07:12.52-07:16.98] Unknown: That is [PHONE_NUMBER]. That's yours, right?
[07:17.54-07:19.68] Unknown: No, that's my home number.
[07:20.10-07:24.97] Unknown: Okay, so do I have to mention that particular number in the [OCCUPATION]?
[07:25.03-07:26.71] Unknown: Not so they're going to give you a call.
[07:27.42-07:30.04] Unknown: They have to call from the gate to be lit in.
[07:32.06-07:36.95] Unknown: So they'll have to downial my number at the call box at the gate.
[07:38.38-07:40.60] Unknown: Okay, so what is the best number?
[07:41.01-07:48.78] Unknown: That is [PHONE_NUMBER], [PHONE_NUMBER].
[07:48.84-07:50.50] Unknown: Wait a minute, what's my home number?
[07:50.56-07:54.92] Unknown: [PHONE_NUMBER]. Darn it. I can't remember my home number.
[07:54.95-07:56.12] Unknown: Hold on one second.
[07:56.50-07:59.11] Unknown: I don't have to use that one often.
[07:59.25-08:00.20] Unknown: Okay, here we go.
[08:00.27-08:10.44] Unknown: [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. That's my home number.
[08:10.55-08:16.24] Unknown: So they'll have two call me from the gate at the call box and then I can let them in.
[08:16.57-08:20.04] Unknown: Oh, perfect. Ma'am, Go ahead.
[08:20.45-08:21.77] Unknown: I'm on the back.
[08:21.89-08:23.57] Unknown: Make a note. I'm on the back row.
[08:23.62-08:25.38] Unknown: There's two rows of townhouses.
[08:25.50-08:29.31] Unknown: I'm on the back row on the toward the [LOCATION] [LOCATION].
[08:30.13-08:36.67] Unknown: So you are on the back road backside of like on the two rows of townhouses.
[08:37.05-08:40.51] Unknown: So my number [LOCATION] is on the back row.
[08:41.69-08:43.39] Unknown: Okay, I got it.
[08:44.13-08:46.69] Unknown: So I will be mentioning that in [OCCUPATION] note.
[08:46.77-08:57.60] Unknown: And when they will be giving you a call, when they will be coming out from their office, they will be giving you a call and they will be asking about these same things, security passcode, your address.
[08:57.73-09:02.23] Unknown: All you need is to give them a heads up on that and they will be coming at the right place for you.
[09:02.26-09:09.43] Unknown: Okay, thank you. And I do believe that you got the [OCCUPATION] passcode [PASSWORD].
[09:10.04-09:18.71] Unknown: Yes. Perfect. So I will be mentioning [PHONE_NUMBER] to call you while reaching at your gate
[09:20.04-09:24.47] Unknown: and they will be calling that number and you will be there to assist them.
[09:24.76-09:34.02] Unknown: And they will be also g you a call [DURATION] [DURATION] prior to they coming letting you know about the exact time they will be coming out and they will be asking about the address.
[09:34.05-09:45.20] Unknown: So please give them a heads up on that street and I will be mention that as well for you, but please clearly mention that and they will be coming out at that particular place on their back road.
[09:45.24-09:48.02] Unknown: Okay, thank you. Perfect.
[09:48.07-09:51.46] Unknown: So do you have any questions before I get this done for you?
[09:51.84-09:53.93] Unknown: You say I have to give them the code
[09:55.15-09:59.01] Unknown: [CREDIT_CARD_CVV] [CREDIT_CARD_CVV]. Yes, that's the security passcode.
[10:00.27-10:04.40] Unknown: Okay. So giving you a quick recap on your home.
[10:04.50-10:10.39] Unknown: We will be installing a free of course new Internet MODN for you with a speed of 25 by 5 Mbps.
[10:10.56-10:13.10] Unknown: Your new discounted bill will just you $[MONEY_AMOUNT] per [DURATION].
[10:13.16-10:15.50] Agent: And this will be the new business account at your home.
[10:15.64-10:25.89] Agent: Once the installation is done and everything is working perfectly fine and you're satisfied with the services, you can simply go ahead and cancel the existing Internet that you are using under residential account if you want.
[10:25.99-10:27.07] Customer: That's co to your site.
[10:27.14-10:32.32] Agent: Okay. Yes. Perfect. So is there another location I can help you with?
[10:32.62-10:34.58] Customer: Not at this time, but thank you.
[10:34.74-10:37.72] Agent: Perfect. So please note down my callack number ma'am,
[10:39.91-10:43.37] Agent: that will be ready for that one second.
[10:43.52-10:46.09] Agent: Sure. Let me get back over on that [DURATION].
[10:46.28-10:47.01] Agent: Sure,
[10:49.91-11:02.93] Customer: I'm ready. That will be [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER].
[11:06.38-11:09.46] Agent: Got it. Perfect. So my name is [PERSON_NAME] [PERSON_NAME].
[11:09.52-11:11.91] Agent: You can ask for me and I will be there for you.
[11:12.50-11:14.62] Customer: Thank you so much for your assistance.
[11:14.80-11:20.86] Agent: Perfect. So Ms. [PERSON_NAME], in the end I just need your permission to place out this order for you on your behalf.
[11:20.93-11:30.74] Agent: That includes your authorization which only allows us to add these new discounts and send out the [OCCUPATION] to install services as we discuss on this call.
[11:30.80-11:32.64] Agent: So do I have a permission for that?
[11:32.95-11:37.66] Agent: Yes. Perfect. So I'm just trying to confirm one more thing from your side.
[11:37.75-11:41.07] Agent: I'm just trying to confirm the Internet that you're using on the business.
[11:41.25-11:44.16] Agent: The speed you are using is [MONEY_AMOUNT] by [MONEY_AMOUNT], right?
[11:44.78-11:48.00] Customer: I can't remember but I know we changed it recently
[11:49.23-11:50.95] Customer: because of the fiber optics.
[11:51.11-11:53.07] Agent: Yes, yes, I'm talking about the same thing.
[11:53.18-11:57.18] Agent: So whenever you got your bills in front of you and you're free to discuss.
[11:57.24-11:58.16] Customer: Please give me a call.
[11:58.19-12:02.80] Agent: This is. There is one little thing I want to share with you and want want to make you aware of that.
[12:02.93-12:07.65] Agent: So you will be getting the complete understanding for your business account on [LOCATION] [LOCATION] [LOCATION].
[12:07.70-12:13.51] Customer: Location. Will we get a reward card for that too?
[12:14.53-12:19.43] Customer: What? Ma Will we get a reward card for that as well?
[12:19.98-12:23.63] Agent: Yes. All right. Now I don't think I ever got one.
[12:25.98-12:30.82] Customer: Do you know like did the installation was done like
[12:32.12-12:35.65] Customer: think that was done in [DATE_INTERVAL].
[12:36.36-12:38.49] Customer: [DATE_INTERVAL]. So now it's [DATE_INTERVAL].
[12:38.56-12:44.48] Customer: [DATE_INTERVAL]. We date. I don't remember the date but I think it was a long [DATE_INTERVAL] [DATE_INTERVAL].
[12:44.51-12:48.28] Customer: When that was done, [DATE] [DATE] [DATE] they came in on them.
[12:48.34-12:52.58] Customer: I remember it was a Monday and they came in and upgraded.
[12:53.38-12:54.27] Agent: Okay, I got it.
[12:54.30-13:08.76] Agent: So now for your business, if someone gives you a call and trying to upgrade your service and if they ask about the appointment like we can send out our [OCCUPATION] to upgrade the system maintenet.
[13:08.89-13:15.25] Agent: Please be aware of that like the Internet you got that will be upgraded just from the back end.
[13:15.31-13:19.09] Agent: No one is going to visit for any kind of upgradation from [ORGANIZATION].
[13:19.24-13:22.25] Agent: So please keep in that one was done.
[13:24.47-13:26.09] Agent: I'm just making you aware of that.
[13:26.14-13:37.00] Agent: If someone gives you a call and trying to make an appointment for the upgradeation of your Internet, please do not make that any kind of appointment because you does not need any kind of [OCCUPATION] at that application for the upgradeation.
[13:37.07-13:39.41] Customer: Okay? I'm the one who handles that.
[13:39.46-13:41.13] Customer: So I will take care of that.
[13:41.30-13:42.87] Agent: Perfect. And one more thing.
[13:42.89-13:48.93] Agent: I want to aware you that the Internet you got in [DATE_INTERVAL], that is under the promotional pricing of $[MONEY_AMOUNT] per [DURATION].
[13:48.98-13:52.10] Agent: You can keep the same price as long as you want.
[13:52.28-13:57.12] Agent: But right now this promotional price of [MONEY_AMOUNT] by [MONEY_AMOUNT] is $[MONEY_AMOUNT].
[13:58.34-13:59.08] Agent: Please
[14:00.34-14:03.23] Agent: make sure that you stick with $[MONEY_AMOUNT] as long as you want.
[14:03.26-14:06.72] Agent: Okay? Okay. Perfect. So for.
[14:07.25-14:14.60] Agent: For this new location which we made the appointment for Tuesday next [DURATION], [DATE] [DATE] [DATE] between [TIME] to [TIME].
[14:14.65-14:17.48] Agent: Do I have your permission to place this order for you right now?
[14:17.87-14:22.68] Customer: Yes. Perfect. Do you have any questions I can answer you right now?
[14:23.11-14:24.45] Customer: Not at this time.
[14:24.75-14:27.54] Agent: Perfect. So that's all from my side.
[14:27.59-14:30.36] Agent: We'be seeing you on Tuesday after next [DURATION].
[14:30.39-14:32.75] Agent: If you got any questions, feel free to give me a call.
[14:32.78-14:35.34] Customer: Okay, thank you so much.
[14:35.40-14:36.95] Agent: I appreciate it. [PERSON_NAME].
[14:37.11-14:40.96] Agent: Perfect. And when the [OCCUPATION] are there, please let them install the Internet model for you.
[14:40.99-14:45.61] Agent: And when they will like when they installed completely install the modn for you.
[14:45.76-14:49.02] Agent: And please be sure that services are working perfectly fine.
[14:49.11-14:50.52] Agent: Then let them out at your house.
[14:50.58-14:54.34] Agent: Okay? Now, will they check the O modem with them?
[14:54.75-14:55.78] Agent: That's totally your choice.
[14:55.83-14:59.07] Agent: You can simply the [OCCUPATION] install at your business account.
[14:59.17-15:02.50] Agent: You can simply cancel that one and send them back.
[15:03.08-15:05.58] Agent: Okay. So the [OCCUPATION] won't take it
[15:06.79-15:21.40] Agent: for on that particular [DURATION] when they will be installing a new Internet modem and when services are installed, you can simply call that one number, [PHONE_NUMBER].
[15:21.57-15:23.64] Agent: That's the main customer service line.
[15:23.77-15:30.47] Agent: You can call on that number, cancel the existing residential account, because I'm not dealing with the residential account, so I cannot help you with that.
[15:30.50-15:31.63] Agent: To cancel that
[15:35.53-15:41.65] Agent: oay, you can call any number, like a customer service number and cancel the residential account for you.
[15:41.70-15:46.48] Agent: And they will be taking that modem back because you will be having a new installation under your business account.
[15:48.05-15:50.03] Customer: Tell me that number one more time.
[15:50.86-15:59.79] Agent: 1-800-thank you. [PHONE_NUMBER]. I apologize for that.
[15:59.90-16:02.48] Agent: The last four digits will be [PHONE_NUMBER].
[16:03.29-16:04.38] Customer: Thank you so much.
[16:04.41-16:06.10] Customer: I got it. Perfect.
[16:06.23-16:08.72] Agent: So that's all from my side.
[16:08.82-16:12.67] Agent: Everything is done. So that's when Iice Talking with you, Ms.
[16:12.72-16:15.98] Agent: [PERSON_NAME]. If you got any questions, feel free to give me a call.
[16:16.03-16:20.65] Agent: Or if you got any, the location you want the same service, then feel free to give me a call.
[16:20.68-16:22.41] Agent: I will be there to help you out.
[16:22.91-16:24.44] Customer: Thank you so much.
[16:24.62-16:25.35] Customer: You too. Bye.","[ORGANIZATION]. Can I help you please? Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number. Basically she's not picking up my phone. And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts with [ORGANIZATION] for your business. That is [ORGANIZATION] [ORGANIZATION] with [PERSON_NAME] and she made appointments and there are three accounts here in front of me. First l","[ORGANIZATION]. Can I help you please? Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number. Basically she's not picking up my phone. And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts with [ORGANIZATION] for your business. That is [ORGANIZATION] [ORGANIZATION] with [PERSON_NAME] and she made appointments and there are three accounts here in front of me. First location is [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION] [LOCATION] [LOCATION]. Yes. And the second one is [LOCATION] [LOCATION] with the zip code [LOCATION]. That's my home number. Yes. And the third one is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. She's not going to do hers. She switched to [ORGANIZATION]. Okay, okay. So what about 14808 Streetak opening [LOCATION] nine for [TIME]? I'm going to Waitill after the first of the year. Is there any kind of special reason? Are you waiting for something more business? I for it. Okay. Basically right now the Internet talk I talk about with [ORGANIZATION] previously, that will remain the same for whole life. That will be like $[MONEY_AMOUNT] per [DURATION]. And this is for the speed of 25 by 5 Mbps. That will only cost you $[MONEY_AMOUNT]. Can you afford $[MONEY_AMOUNT] for right now? I think I'm paying [MONEY_AMOUNT] at this time. For Internet. To which company? For home? For Internet. I think it'50 I'm paying now. Yeses. That's for a residential account, right? Yes, yes, yes. The reason is that you will be getting a $[MONEY_AMOUNT] bill, like [MONEY_AMOUNT] off on that as well. But there will be like a little difference in that. Right now you are using residential account Internet on residential account. On this $[MONEY_AMOUNT]. You can get the Internet on your home, but that will be under the name of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] alone. Yes, yes. So that would be really beneficial for you as well. You will be getting 25 by 5 speed of the Internet in the most cheapest rate of $[MONEY_AMOUNT] per [DURATION]. And we do have like fiber available at that location. You can go for 25 by 25 symmetrical speed. That's totally your choice. And if you want to go for [MONEY_AMOUNT] by [MONEY_AMOUNT], that will be like a little bit of expensive for you. That will be like [MONEY_AMOUNT] [MONEY_AMOUNT]. I'm not trying to offer you that, but if you want to get these are some options available. But I suggest you to go for $[MONEY_AMOUNT] per [DURATION] and that will help you to get cheapest Price and the fastest Internet as well. Now do I have to be home for that to be done? Anyone can assist the [OCCUPATION]. No need for you to be specifically at that place. Anyone to your home can assist the [OCCUPATION]. I would have to have it done before [TIME] [TIME] on a Monday, Tuesday or Wednesday. Okay, but it can't be this Tuesday. I understand that if you want. So we can schedule that for [DATE] [DATE] [DATE]. That will be Monday. Or you can go for [DATE] as well. Tuesday of the after next [DURATION]. Yeah, let's do Tuesday next [DURATION]. Perfect. So we can choose the time between [TIME] to [TIME], right? Yes, perfect. And ma'am, can you have your name please? [PERSON_NAME] [PERSON_NAME]. Oh, [PERSON_NAME] [PERSON_NAME]. M [PERSON_NAME] gave me your information as well for that particular [INJURY] that she said to me that [PERSON_NAME] will be there to assist the [OCCUPATION]. But unfortunately you guys were not available and [PERSON_NAME] got through a [MEDICAL_PROCESS]. So now I hope [PERSON_NAME] will be fine soon. And right now this is for so [DATE] [DATE] [DATE]. They're going to come at what time? Between [TIME] to [TIME]. They will be giving you a call prior to their coming and they will be asking you the last four digits of your main phone line on which we are talking [PHONE_NUMBER] as a security passcode. Whoever you can like let this passco know about someone who is assisting the [OCCUPATION] and they will be calling on that particular number that you'going to give me and they will be asking d security code to that particular person who is going to assist them. They'be coming out at that location installing the services for you. Okay, so does any equipment come in or have to be installed? Okay, how long would it take? It should like take like [DURATION] [DURATION] [DURATION] [DURATION] maximum. Okay. And they will coming out, they will be bringing a new modem for you that will be installed at your address under your business name. That will be [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] alone creating a new business account for you. The new discounted bill will just be $[MONEY_AMOUNT] per [DURATION]. You can get the fastest speed of 25 Mbps. If you want you can go for [MONEY_AMOUNT] Mbps as well in just $[MONEY_AMOUNT]. These two are the options. So please let me know what is the best option for you so we can close this deal for you. Keep it at [MONEY_AMOUNT] please. $[MONEY_AMOUNT] per [DURATION]. So this is for the location that will be like [LOCATION] [LOCATION], [LOCATION] [LOCATION]. Perfect. Once theallation is done under your business name you can simply Cancel the residential Internet that you are using and paying [MONEY_AMOUNT] [MONEY_AMOUNT] for that. When [OCCUPATION] are going to leave your place, please be sure that everything is working perfectly fine and then let the [OCCUPATION] went out the at your home. Okay? Yes, Perfect. So I got the email address as well. That is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], right? Yes, Perfect. So you will be also receiving $[MONEY_AMOUNT] of Visa Iascot from [ORGANIZATION]. That'going to compensate the $[MONEY_AMOUNT] tech charges. Just to make sure you guys are not paying even a single [MONEY_AMOUNT] for this installation. And right after the [DURATION] [DURATION], please check your email. There will be an email containing instructions how to redeem the card online. So you will be claiming $[MONEY_AMOUNT] from [ORGANIZATION] and you can pay your online bills with that. You can do online grocery with that as well. Okay. Yes, I got your cell phone as well. That is [PHONE_NUMBER]. That's yours, right? No, that's my home number. Okay, so do I have to mention that particular number in the [OCCUPATION]? Not so they're going to give you a call. They have to call from the gate to be lit in. So they'll have to downial my number at the call box at the gate. Okay, so what is the best number? That is [PHONE_NUMBER], [PHONE_NUMBER]. Wait a minute, what's my home number? [PHONE_NUMBER]. Darn it. I can't remember my home number. Hold on one second. I don't have to use that one often. Okay, here we go. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. That's my home number. So they'll have two call me from the gate at the call box and then I can let them in. Oh, perfect. Ma'am, Go ahead. I'm on the back. Make a note. I'm on the back row. There's two rows of townhouses. I'm on the back row on the toward the [LOCATION] [LOCATION]. So you are on the back road backside of like on the two rows of townhouses. So my number [LOCATION] is on the back row. Okay, I got it. So I will be mentioning that in [OCCUPATION] note. And when they will be giving you a call, when they will be coming out from their office, they will be giving you a call and they will be asking about these same things, security passcode, your address. All you need is to give them a heads up on that and they will be coming at the right place for you. Okay, thank you. And I do believe that you got the [OCCUPATION] passcode [PASSWORD]. Yes. Perfect. So I will be mentioning [PHONE_NUMBER] to call you while reaching at your gate and they will be calling that number and you will be there to assist them. And they will be also g you a call [DURATION] [DURATION] prior to they coming letting you know about the exact time they will be coming out and they will be asking about the address. So please give them a heads up on that street and I will be mention that as well for you, but please clearly mention that and they will be coming out at that particular place on their back road. Okay, thank you. Perfect. So do you have any questions before I get this done for you? You say I have to give them the code [CREDIT_CARD_CVV] [CREDIT_CARD_CVV]. Yes, that's the security passcode. Okay. So giving you a quick recap on your home. We will be installing a free of course new Internet MODN for you with a speed of 25 by 5 Mbps. Your new discounted bill will just you $[MONEY_AMOUNT] per [DURATION]. And this will be the new business account at your home. Once the installation is done and everything is working perfectly fine and you're satisfied with the services, you can simply go ahead and cancel the existing Internet that you are using under residential account if you want. That's co to your site. Okay. Yes. Perfect. So is there another location I can help you with? Not at this time, but thank you. Perfect. So please note down my callack number ma'am, that will be ready for that one second. Sure. Let me get back over on that [DURATION]. Sure, I'm ready. That will be [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Got it. Perfect. So my name is [PERSON_NAME] [PERSON_NAME]. You can ask for me and I will be there for you. Thank you so much for your assistance. Perfect. So Ms. [PERSON_NAME], in the end I just need your permission to place out this order for you on your behalf. That includes your authorization which only allows us to add these new discounts and send out the [OCCUPATION] to install services as we discuss on this call. So do I have a permission for that? Yes. Perfect. So I'm just trying to confirm one more thing from your side. I'm just trying to confirm the Internet that you're using on the business. The speed you are using is [MONEY_AMOUNT] by [MONEY_AMOUNT], right? I can't remember but I know we changed it recently because of the fiber optics. Yes, yes, I'm talking about the same thing. So whenever you got your bills in front of you and you're free to discuss. Please give me a call. This is. There is one little thing I want to share with you and want want to make you aware of that. So you will be getting the complete understanding for your business account on [LOCATION] [LOCATION] [LOCATION]. Location. Will we get a reward card for that too? What? Ma Will we get a reward card for that as well? Yes. All right. Now I don't think I ever got one. Do you know like did the installation was done like think that was done in [DATE_INTERVAL]. [DATE_INTERVAL]. So now it's [DATE_INTERVAL]. [DATE_INTERVAL]. We date. I don't remember the date but I think it was a long [DATE_INTERVAL] [DATE_INTERVAL]. When that was done, [DATE] [DATE] [DATE] they came in on them. I remember it was a Monday and they came in and upgraded. Okay, I got it. So now for your business, if someone gives you a call and trying to upgrade your service and if they ask about the appointment like we can send out our [OCCUPATION] to upgrade the system maintenet. Please be aware of that like the Internet you got that will be upgraded just from the back end. No one is going to visit for any kind of upgradation from [ORGANIZATION]. So please keep in that one was done. I'm just making you aware of that. If someone gives you a call and trying to make an appointment for the upgradeation of your Internet, please do not make that any kind of appointment because you does not need any kind of [OCCUPATION] at that application for the upgradeation. Okay? I'm the one who handles that. So I will take care of that. Perfect. And one more thing. I want to aware you that the Internet you got in [DATE_INTERVAL], that is under the promotional pricing of $[MONEY_AMOUNT] per [DURATION]. You can keep the same price as long as you want. But right now this promotional price of [MONEY_AMOUNT] by [MONEY_AMOUNT] is $[MONEY_AMOUNT]. Please make sure that you stick with $[MONEY_AMOUNT] as long as you want. Okay? Okay. Perfect. So for. For this new location which we made the appointment for Tuesday next [DURATION], [DATE] [DATE] [DATE] between [TIME] to [TIME]. Do I have your permission to place this order for you right now? Yes. Perfect. Do you have any questions I can answer you right now? Not at this time. Perfect. So that's all from my side. We'be seeing you on Tuesday after next [DURATION]. If you got any questions, feel free to give me a call. Okay, thank you so much. I appreciate it. [PERSON_NAME]. Perfect. And when the [OCCUPATION] are there, please let them install the Internet model for you. And when they will like when they installed completely install the modn for you. And please be sure that services are working perfectly fine. Then let them out at your house. Okay? Now, will they check the O modem with them? That's totally your choice. You can simply the [OCCUPATION] install at your business account. You can simply cancel that one and send them back. Okay. So the [OCCUPATION] won't take it for on that particular [DURATION] when they will be installing a new Internet modem and when services are installed, you can simply call that one number, [PHONE_NUMBER]. That's the main customer service line. You can call on that number, cancel the existing residential account, because I'm not dealing with the residential account, so I cannot help you with that. To cancel that oay, you can call any number, like a customer service number and cancel the residential account for you. And they will be taking that modem back because you will be having a new installation under your business account. Tell me that number one more time. 1-800-thank you. [PHONE_NUMBER]. I apologize for that. The last four digits will be [PHONE_NUMBER]. Thank you so much. I got it. Perfect. So that's all from my side. Everything is done. So that's when Iice Talking with you, Ms. [PERSON_NAME]. If you got any questions, feel free to give me a call. Or if you got any, the location you want the same service, then feel free to give me a call. I will be there to help you out. Thank you so much. You too. Bye."
70,2623,bed9dc67a8384b47bc2ac67db9f43b4d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/bed9dc67a8384b47bc2ac67db9f43b4d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9164567,0.9164566904761905,313.0,840,840,2.68370607028754,22,6,"[CREDIT_CARD_EXPIRATION], [DURATION], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.773,77,30,46,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:04.66-00:05.72] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:05.77-00:06.95] Agent: How can I help you?
[00:07.14-00:11.53] Customer: Hi. God, we've been playing phone tag for more than [DURATION] [DURATION] now.
[00:11.63-00:13.36] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[00:14.18-00:16.58] Customer: You guys, this is about my sliding.
[00:16.68-00:19.97] Customer: Replacing the glass in my back door.
[00:20.03-00:21.68] Customer: My sliding glass door.
[00:23.14-00:25.43] Customer: Let me pull really quick.
[00:26.64-00:29.14] Customer: I talked to somebody last week.
[00:29.19-00:33.09] Customer: They gave me a price of $[MONEY_AMOUNT].
[00:33.44-00:35.95] Agent: Yes. And you want to go ahead and order that?
[00:36.09-00:38.38] Customer: Yes, I do. How do I.
[00:38.72-00:40.82] Customer: I know you all want half up front.
[00:40.91-00:42.13] Customer: How do I do that?
[00:42.55-00:45.53] Agent: So we can do a card over the phone.
[00:45.84-00:47.05] Agent: You can mail in a check.
[00:47.08-00:48.36] Agent: If you mail in a check, it.
[00:48.46-00:50.32] Agent: Of course it's going to take a little bit longer.
[00:50.42-00:51.62] Customer: No, no, I can give.
[00:51.72-00:53.65] Customer: I can give you my card over the phone.
[00:53.73-00:59.42] Customer: So let. What if I just pay for the whole thing?
[01:00.09-01:03.30] Customer: Yeah, you want to go ahead and pay the whole total, that's fine.
[01:03.45-01:05.33] Customer: Yeah. And I mean, you guys, I.
[01:05.36-01:14.28] Customer: Listen, I don't mean this the way it sounds, but I've dealt with so many unscrupulous people here over this thing.
[01:14.46-01:19.11] Customer: If I just give you the whole amount upro front, you guys aren't going to, right?
[01:19.61-01:24.42] Agent: No, we'll go ahead, we'll get the glass ordered and it usually takes us about [DURATION] [DURATION] to get it in.
[01:24.77-01:28.67] Agent: Once we get it in and we make sure nothing's broken, everything's correct.
[01:28.72-01:33.93] Agent: We'll go ahead and give you a call and usually get you on the schedule to have it installed within that same week.
[01:33.99-01:36.87] Agent: But it does usually take about [DURATION] [DURATION] for it to come in.
[01:37.00-01:42.91] Customer: Okay. Is there any express service or something I can pay a little bit more for?
[01:43.20-01:48.77] Agent: Unfortunately, no. A lot of the glass places are so backed up it's just taking on that long.
[01:48.81-01:56.78] Agent: I mean, occasionally they do come in before that, but I don't want to tell you to be here in [DURATION] [DURATION] and then it end up taking [DURATION] [DURATION] to get here.
[01:56.89-02:00.77] Customer: And believe me, I'm not going to call you up and say, well you [PERSON_NAME].
[02:00.95-02:03.44] Customer: I'm not big, believe me.
[02:03.61-02:09.85] Agent: Yeah, but I mean usually as soon as they get here because we really don't have a big area to store glass in.
[02:09.99-02:14.96] Agent: So usually as soon as we get the stuff in, we try to go ahead, get it installed and get it out the door.
[02:15.10-02:16.43] Customer: Yeah, I want to get.
[02:17.88-02:25.23] Customer: Yeah, the guy who broke it was supposed to handle all of this, but all of a sudden you can.
[02:25.28-02:26.82] Customer: He's out of touch, you know.
[02:26.85-02:29.77] Customer: I mean. Yeah, you can't get a hold of him when it comes down to it.
[02:29.83-02:32.47] Agent: Yeah, we've had that happen before, too?
[02:32.93-02:36.18] Customer: And I just, you know, I mean, it's not like.
[02:36.29-02:41.14] Customer: It's not like weather's blowing in through it or anything, because the inside pain is.
[02:41.25-02:47.02] Customer: Is still. I think you call it a pain, but, yeah, the inside pain is, you know, still intact.
[02:47.13-02:50.43] Customer: But, you know, I mean, I don't know.
[02:50.48-02:53.32] Customer: I just. I hate to let things like this hang, you know?
[02:53.37-02:55.37] Customer: Next thing you know, I'm living in a crack house.
[02:55.44-02:59.78] Agent: Right. Well, I mean, hopefully things don't get that bad.
[03:00.53-03:07.16] Agent: Ye. As soon as we get it in here, we'll give you a call and definitely come out and get that installed for you as soon as possible.
[03:07.32-03:09.71] Customer: Okay. Let me give you my card number.
[03:09.90-03:11.75] Agent: Okay. Whenever you're ready.
[03:12.34-03:15.19] Customer: It's a MasterCard. Okay.
[03:28.85-03:30.63] Agent: And the expiration date?
[03:31.18-03:36.44] Agent: [CREDIT_CARD_EXPIRATION]. And the security code for the card.
[03:42.75-03:46.50] Agent: And me. See if we have your email, because we can.
[03:46.59-03:49.74] Agent: After I run the card, I could just send you over a copy.
[03:49.88-03:51.37] Customer: Yeah, doubt you have.
[03:51.78-03:56.34] Customer: One of my big problems is I'm not computer literate, so.
[03:56.48-03:57.99] Agent: Okay. So, I mean, what?
[03:58.01-04:02.81] Customer: I. I do have an email, and, I mean, I guess if you send it to my phone, I'll get it.
[04:03.50-04:08.75] Customer: I mean, either that way, or I could just take a picture of it and text it over to your phone number.
[04:10.57-04:14.03] Customer: Okay. I mean. Yeah, either way.
[04:14.38-04:20.98] Customer: Oay. This is actually my home phone I'm calling you from, so I have to give you my cell number.
[04:21.12-04:22.56] Agent: What is the cell phone number?
[04:28.13-04:28.88] Customer: [PHONE_NUMBER].
[04:30.75-04:36.57] Agent: All right, so I'll go ahead and I'll run that, and then I'll send you over a copy of the invoice showing where you've already paid for it.
[04:36.66-04:39.28] Customer: Okay. And you have my home number, right?
[04:39.47-04:40.37] Agent: I have,
[04:43.99-04:47.76] Customer: yeah. Yeah. If there's any problems at all, please call me.
[04:47.83-04:50.58] Agent: Okay? Yeah, absolutely. No problem.
[04:50.75-04:55.73] Customer: Just keep me, you know, if you don't mind, just keep me apprised to what's going on.
[04:55.78-04:58.54] Customer: So at least I feel like I'm doing something about this.
[04:58.60-05:00.52] Agent: All right. Yes, no problem.
[05:00.56-05:01.82] Agent: We'll keep you updated.
[05:02.01-05:06.99] Customer: Okay. I really appreciate all your help, and you're a very nice lady.
[05:07.52-05:09.11] Agent: Thank you. You have a good day.
[05:09.24-05:10.61] Customer: You too. Bye.","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How can I help you? Hi. God, we've been playing phone tag for more than [DURATION] [DURATION] now. My name is [PERSON_NAME] [PERSON_NAME]. You guys, this is about my sliding. Replacing the glass in my back door. My sliding glass door. Let me pull really quick. I talked to somebody last week. They gave me a price of $[MONEY_AMOUNT]. Yes. And you want to go ahead and order that? Yes, I do. How do I. I know y","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How can I help you? Hi. God, we've been playing phone tag for more than [DURATION] [DURATION] now. My name is [PERSON_NAME] [PERSON_NAME]. You guys, this is about my sliding. Replacing the glass in my back door. My sliding glass door. Let me pull really quick. I talked to somebody last week. They gave me a price of $[MONEY_AMOUNT]. Yes. And you want to go ahead and order that? Yes, I do. How do I. I know you all want half up front. How do I do that? So we can do a card over the phone. You can mail in a check. If you mail in a check, it. Of course it's going to take a little bit longer. No, no, I can give. I can give you my card over the phone. So let. What if I just pay for the whole thing? Yeah, you want to go ahead and pay the whole total, that's fine. Yeah. And I mean, you guys, I. Listen, I don't mean this the way it sounds, but I've dealt with so many unscrupulous people here over this thing. If I just give you the whole amount upro front, you guys aren't going to, right? No, we'll go ahead, we'll get the glass ordered and it usually takes us about [DURATION] [DURATION] to get it in. Once we get it in and we make sure nothing's broken, everything's correct. We'll go ahead and give you a call and usually get you on the schedule to have it installed within that same week. But it does usually take about [DURATION] [DURATION] for it to come in. Okay. Is there any express service or something I can pay a little bit more for? Unfortunately, no. A lot of the glass places are so backed up it's just taking on that long. I mean, occasionally they do come in before that, but I don't want to tell you to be here in [DURATION] [DURATION] and then it end up taking [DURATION] [DURATION] to get here. And believe me, I'm not going to call you up and say, well you [PERSON_NAME]. I'm not big, believe me. Yeah, but I mean usually as soon as they get here because we really don't have a big area to store glass in. So usually as soon as we get the stuff in, we try to go ahead, get it installed and get it out the door. Yeah, I want to get. Yeah, the guy who broke it was supposed to handle all of this, but all of a sudden you can. He's out of touch, you know. I mean. Yeah, you can't get a hold of him when it comes down to it. Yeah, we've had that happen before, too? And I just, you know, I mean, it's not like. It's not like weather's blowing in through it or anything, because the inside pain is. Is still. I think you call it a pain, but, yeah, the inside pain is, you know, still intact. But, you know, I mean, I don't know. I just. I hate to let things like this hang, you know? Next thing you know, I'm living in a crack house. Right. Well, I mean, hopefully things don't get that bad. Ye. As soon as we get it in here, we'll give you a call and definitely come out and get that installed for you as soon as possible. Okay. Let me give you my card number. Okay. Whenever you're ready. It's a MasterCard. Okay. And the expiration date? [CREDIT_CARD_EXPIRATION]. And the security code for the card. And me. See if we have your email, because we can. After I run the card, I could just send you over a copy. Yeah, doubt you have. One of my big problems is I'm not computer literate, so. Okay. So, I mean, what? I. I do have an email, and, I mean, I guess if you send it to my phone, I'll get it. I mean, either that way, or I could just take a picture of it and text it over to your phone number. Okay. I mean. Yeah, either way. Oay. This is actually my home phone I'm calling you from, so I have to give you my cell number. What is the cell phone number? [PHONE_NUMBER]. All right, so I'll go ahead and I'll run that, and then I'll send you over a copy of the invoice showing where you've already paid for it. Okay. And you have my home number, right? I have, yeah. Yeah. If there's any problems at all, please call me. Okay? Yeah, absolutely. No problem. Just keep me, you know, if you don't mind, just keep me apprised to what's going on. So at least I feel like I'm doing something about this. All right. Yes, no problem. We'll keep you updated. Okay. I really appreciate all your help, and you're a very nice lady. Thank you. You have a good day. You too. Bye."
71,2410,a867b4ac2352467ca5b06ad0867bdc3a,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/a867b4ac2352467ca5b06ad0867bdc3a_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9312763,0.9312763461538461,221.0,520,520,2.3529411764705883,24,7,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PHONE_NUMBER]",44,False,88.769,45,17,25,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.26-00:02.11] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.26-00:11.39] IVR/System: If you need glass for your car or truck, to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you.
[00:20.02-00:23.27] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] TR how may I help you?
[00:24.02-00:34.16] Customer: Yes, I'm in [LOCATION] [LOCATION] and I have a double panes glass that has condensation inside.
[00:34.95-00:36.93] Customer: So I'm assuming that it lost its.
[00:37.02-00:39.80] Customer: Whatever was in between the two panes of glass.
[00:40.27-00:43.18] Customer: And I noticed that you had that repair.
[00:43.32-00:45.28] Customer: You can repair that kind of thing.
[00:45.98-00:48.48] Agent: Can t [OCCUPATION]. We have to replace it.
[00:49.38-00:51.40] Customer: Oh, you have to replace now?
[00:51.43-00:53.33] Customer: When. When you replace it?
[00:53.80-00:58.91] Customer: Just the glass. So you don't have to replace the whole frame, corct, etc.
[00:59.28-01:00.15] Customer: Okay.
[01:01.77-01:11.67] Customer: So I just. I mean, obviously it's not like a life or death situation, but we just wanted to find out what it would entail to get it repaired or, you know, replaced.
[01:12.12-01:16.78] Agent: We'd have to come out and take some measurements to see what the thickness and the size is.
[01:17.53-01:19.43] Agent: Oay quote from the [OCCUPATION].
[01:19.52-01:29.08] Agent: And once we get that, we call you with a quote, we take a deposit, and then we get it ordered as soon as it comes in, then we schedule for the install.
[01:30.25-01:32.62] Customer: Okay. Yeah, we have a.
[01:32.76-01:40.39] Customer: We're normally renting our house like through the rest of the regular season, which is I think through [DATE_INTERVAL].
[01:40.86-01:51.16] Customer: So obviously we wouldn't want to be doing the repair while the renters were here, but I'm assuming we could work around that issue.
[01:52.00-01:57.69] Customer: Sure. Yeah. Okay, well, we're here for another [DURATION].
[01:59.08-02:05.58] Customer: Would it be possible to get that quote done in that time or should we wait till the spring and start again?
[02:06.80-02:10.74] Agent: Well, if. I mean, we can.
[02:11.03-02:15.25] Customer: It's just right now our schedule is so tight.
[02:16.62-02:18.47] Agent: You're down on the island, you said.
[02:19.25-02:24.28] Customer: We're actually a place called [LOCATION] [LOCATION], which is part of [LOCATION] [LOCATION].
[02:24.41-02:28.79] Agent: Ye. So it would be Tuesdays that we come out in that area.
[02:29.29-02:32.10] Agent: All right, so let me see.
[02:32.20-02:33.34] Agent: We can come out.
[02:33.52-02:35.44] Agent: Are you going to be there the [DATE]?
[02:37.81-02:40.59] Customer: No, we won't. We won't be here.
[02:42.44-02:44.34] Customer: We leave the end of next [DURATION].
[02:45.72-02:52.69] Agent: So what I can do is see if I can arrange something with our [OCCUPATION] [OCCUPATION]
[02:54.75-02:58.17] Agent: because she, you know, once.
[02:58.28-03:08.57] Agent: Either if we have a gap in the renters or if we want to wait until like after the season's over, she could possibly handle that.
[03:09.74-03:13.01] Customer: Otherwise, like I said, it's not, you know, it's just unsightly.
[03:13.07-03:15.79] Customer: It's not really, you know, we don't stay here in the winters.
[03:15.82-03:18.18] Customer: We don't worry about the insulation factor too much.
[03:18.25-03:23.24] Customer: So if we can't take care of it this [DURATION], we'll do it next [DURATION].
[03:23.74-03:28.07] Agent: Okay, but I'll. That's up to you what you want to do, right?
[03:28.14-03:29.29] Agent: I'll see if she can do it.
[03:29.31-03:31.84] Agent: And if she can, I'll have her arrange with you.
[03:32.38-03:35.40] Customer: Okay. All right. Thanks so much for your information.
[03:36.01-03:37.72] Agent: You're welcome. Have a good day.
[03:38.01-03:38.70] Customer: You too. Bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION] TR how may I help you? Yes, I'm in [LOCATION] [LOCATION] and I have a double panes glass that has condensation inside. So I'm assuming that it lost its. Whatever was in between the two panes of glass. And","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION] TR how may I help you? Yes, I'm in [LOCATION] [LOCATION] and I have a double panes glass that has condensation inside. So I'm assuming that it lost its. Whatever was in between the two panes of glass. And I noticed that you had that repair. You can repair that kind of thing. Can t [OCCUPATION]. We have to replace it. Oh, you have to replace now? When. When you replace it? Just the glass. So you don't have to replace the whole frame, corct, etc. Okay. So I just. I mean, obviously it's not like a life or death situation, but we just wanted to find out what it would entail to get it repaired or, you know, replaced. We'd have to come out and take some measurements to see what the thickness and the size is. Oay quote from the [OCCUPATION]. And once we get that, we call you with a quote, we take a deposit, and then we get it ordered as soon as it comes in, then we schedule for the install. Okay. Yeah, we have a. We're normally renting our house like through the rest of the regular season, which is I think through [DATE_INTERVAL]. So obviously we wouldn't want to be doing the repair while the renters were here, but I'm assuming we could work around that issue. Sure. Yeah. Okay, well, we're here for another [DURATION]. Would it be possible to get that quote done in that time or should we wait till the spring and start again? Well, if. I mean, we can. It's just right now our schedule is so tight. You're down on the island, you said. We're actually a place called [LOCATION] [LOCATION], which is part of [LOCATION] [LOCATION]. Ye. So it would be Tuesdays that we come out in that area. All right, so let me see. We can come out. Are you going to be there the [DATE]? No, we won't. We won't be here. We leave the end of next [DURATION]. So what I can do is see if I can arrange something with our [OCCUPATION] [OCCUPATION] because she, you know, once. Either if we have a gap in the renters or if we want to wait until like after the season's over, she could possibly handle that. Otherwise, like I said, it's not, you know, it's just unsightly. It's not really, you know, we don't stay here in the winters. We don't worry about the insulation factor too much. So if we can't take care of it this [DURATION], we'll do it next [DURATION]. Okay, but I'll. That's up to you what you want to do, right? I'll see if she can do it. And if she can, I'll have her arrange with you. Okay. All right. Thanks so much for your information. You're welcome. Have a good day. You too. Bye."
72,2444,ab74c880717a40458114d1210783be13,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ab74c880717a40458114d1210783be13_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9109656,0.910965604288499,536.0,1026,1026,1.914179104477612,69,8,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.768,88,30,58,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.41-00:11.43] Agent: It's great that [ORGANIZATION].
[00:11.46-00:13.81] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME].
[00:13.86-00:15.20] Agent: How can I help you today?
[00:16.57-00:19.74] Customer: Yes, my name is [PERSON_NAME] [PERSON_NAME].
[00:19.84-00:33.05] Customer: It's been [DURATION] [DURATION], a little over [DURATION] [DURATION] since I've contacted you guys and because I'm I was waiting to hear on a response I
[00:34.67-00:47.13] Customer: called on [DATE_INTERVAL] first time I called was [DATE_INTERVAL] [DATE] about a work order or whatever for that was not completed and
[00:48.35-00:57.96] Customer: and I've been told by several people that they were going to talk to somebody and pass on my information and they will get back with me.
[00:58.11-00:58.80] Customer: Well
[01:00.30-01:13.74] Customer: the person I guess from I guess your big company or corporate or whatever Tinaz she responded to me but she hasn't followed through it.
[01:13.76-01:21.53] Customer: It's been [DURATION] [DURATION] I've been trying to get my dryer knob repaired.
[01:21.88-01:27.50] Customer: I had paid the guy who came out here and his name was [PERSON_NAME]
[01:29.31-01:30.38] Customer: said that
[01:32.59-01:43.95] Customer: the dry dryer knob will not work and please call prior to what'name so they never called just to complete the work.
[01:44.00-01:45.67] Customer: He says dryer knob is broken.
[01:45.72-01:58.53] Customer: I will order and return to install but never did and she was supposed to get back with me to let me know what they going to do about
[02:00.39-02:03.73] Customer: this this work that was not completed.
[02:07.56-02:10.62] Agent: I see. I really sorry for that inconvenient [PERSON_NAME].
[02:11.03-02:15.50] Agent: In this case what I can do for you is pass your information again to the local office.
[02:15.55-02:17.85] Agent: They will get in contact with you as soon as possible.
[02:18.00-02:20.51] Agent: Also just to confirm the best number to reach you.
[02:26.81-02:27.59] Customer: Yeah,
[02:29.25-02:32.63] Agent: thank you. And this phone number is a cell phone or is a home phone?
[02:34.06-02:37.44] Customer: Well, it's not a landline, it's a cell phone.
[02:39.18-02:40.62] Customer: A cell phone. Thank you.
[02:40.76-02:45.53] Agent: And just to confirm your zip code is [LOCATION].
[02:46.59-02:47.32] Customer: Right.
[02:49.66-02:55.72] Agent: Okay so I'm going to pass your information again to the local office and they will get in contact with you as soon as possible.
[02:55.75-03:01.04] Customer: Okay. I already specified that the work is not completed and that you already try to reach them.
[03:02.38-03:05.56] Customer: But do you let me ask you this.
[03:05.71-03:07.02] Customer: I mean it's been too.
[03:07.08-03:13.53] Customer: It's been the last time I've talked to and way was [DATE] [DATE]
[03:15.22-03:20.88] Customer: and I've been calling about four, five times and.
[03:21.59-03:27.79] Customer: And I'm getting the same response like from you that you have pass on the information.
[03:27.93-03:35.96] Customer: Well it gets passed on but it's not being handled because they.
[03:36.15-03:41.06] Customer: They keep telling me to send this sen a copy of this sen a copy of that and I and I did.
[03:41.10-03:49.19] Customer: I gave them the invoice number I gave him the date I gave the money I had paid and everything.
[03:49.50-03:54.47] Customer: But I'M still not getting a response.
[03:54.97-04:04.81] Customer: And I hear what you're saying, but I mean, what s to make me think that they'll call me or whatever because nobody has contacted me.
[04:04.83-04:07.69] Customer: And this is from [PERSON_NAME].
[04:07.79-04:12.37] Customer: Yeah, [PERSON_NAME] [PERSON_NAME]. And she has not.
[04:13.75-04:19.37] Customer: And she's supposed to be from the big office or whatever and she never calleds me
[04:21.46-04:23.93] Customer: or contacted me in an email.
[04:28.23-04:32.04] Agent: Okay, [PERSON_NAME], in that case, I'm going to pass your information to the corporate.
[04:32.19-04:36.76] Agent: Also, if you can provide me your email address, maybe they can get in contact with you through email.
[04:39.33-04:40.59] Customer: Well, yeah, I told them.
[04:40.62-04:47.63] Customer: They, they have my, they have all my information, the phone number, the email
[04:49.45-04:53.34] Customer: address and this lady who is a.
[04:53.40-04:57.40] Customer: Let'see yeah, [OCCUPATION] [OCCUPATION], [ORGANIZATION].
[04:57.45-05:05.39] Customer: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And the last time I talked to her was on the, was it
[05:06.69-05:07.44] Customer: [DATE]
[05:09.25-05:19.18] Customer: [DATE] [DATE_INTERVAL]. So I sent her a copy of the invoice that she asked me to send and, but I still have not heard anything.
[05:19.36-05:27.27] Customer: And Today is the [DATE], so it's almost missing [DURATION] [DURATION], but almost [DURATION] [DURATION] ago.
[05:32.80-05:34.69] Customer: Yes, that's much time.
[05:34.72-05:38.87] Agent: In that case, I'm going to pass your information to the corporate, not to the local office.
[05:39.01-05:40.88] Agent: So they will get in contact with you.
[05:40.94-05:46.40] Agent: But I don't see the information about your email address for that reason I was asking you your email address.
[05:46.46-05:48.30] Agent: Again, I'm sorry for that inconvenience.
[05:49.15-05:51.21] Agent: All right, I'll get to you again.
[06:11.44-06:14.31] Agent: Okay, just the confirm the email address is
[06:24.46-06:26.29] Customer: [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Right.
[06:28.43-06:30.85] Agent: Okay, thank you so much for the information check.
[06:30.90-06:34.44] Agent: Will you please provide me your city and your state?
[06:37.06-06:38.17] Customer: Beg pardon?
[06:39.82-06:42.85] Agent: Could you please provide me your city and your state, please?
[06:44.02-06:51.26] Customer: City and state. Okay, the city that they came out to was [LOCATION], [LOCATION],
[06:52.93-06:60.00] Customer: because [LOCATION]. I was informed, yeah, I was informed that they had a [ORGANIZATION].
[07:00.06-07:08.29] Customer: [ORGANIZATION] of [LOCATION]. It says [LOCATION] [LOCATION], [LOCATION], but the, they don't have a [ORGANIZATION].
[07:08.32-07:09.14] Customer: [ORGANIZATION]
[07:10.37-07:13.31] Customer: store here anymore. And,
[07:14.99-07:22.81] Customer: and then this [PERSON_NAME] lady from the headquarters office said that she would
[07:24.75-07:29.40] Customer: be contacting me and telling, you know, and seeing what they were going to do about this.
[07:30.11-07:52.35] Customer: But like say [DURATION] [DURATION] to pass, I've called four or five times and I didn't want to seem pushy, but this is getting, this is getting very frustrating because ever since, ever since [DATE_INTERVAL] [DATE] [DATE] and here it is [DATE], [DATE], I have not heard anything from anybody
[07:55.81-07:58.06] Customer: and I did all in this case.
[08:00.12-08:02.88] Agent: I totally understand that this situation is very frustrating.
[08:02.93-08:06.04] Agent: For that reason, I'm going to pass your information right now to the corporate.
[08:06.10-08:09.35] Agent: Okay. And they will get in contact with you as soon as possible.
[08:10.77-08:13.37] Customer: All right, I'll be waiting.
[08:13.47-08:15.39] Customer: I'm not going anywhere.
[08:17.69-08:21.71] Agent: Okay. In that case, [PERSON_NAME], is there anything else that I can do for you?
[08:23.21-08:26.09] Customer: No, just. I just hope that they.
[08:26.19-08:30.49] Customer: You send the information and they get back to me as soon as possible.
[08:30.63-08:34.06] Customer: Preferably today, because I've waited a long time.
[08:34.12-08:35.91] Customer: It's been [DURATION] [DURATION].
[08:39.00-08:44.91] Agent: Yes, in this case, we don't have a time frame, but I will pass your information right now, and they will get in contact with you as soon as possible.
[08:44.96-08:47.09] Agent: Okay. Thank you so much for calling, [ORGANIZATION].
[08:47.12-08:49.60] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Appreciate your business.
[08:49.63-08:50.86] Agent: Have a great day, [PERSON_NAME].
[08:51.67-08:52.08] Agent: all right.","It's great that [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME]. How can I help you today? Yes, my name is [PERSON_NAME] [PERSON_NAME]. It's been [DURATION] [DURATION], a little over [DURATION] [DURATION] since I've contacted you guys and because I'm I was waiting to hear on a response I called on [DATE_INTERVAL] first time I called was [DATE_INTERVAL] [DATE] about a work order or whatever for that was not completed and and I've been told by seve","It's great that [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME]. How can I help you today? Yes, my name is [PERSON_NAME] [PERSON_NAME]. It's been [DURATION] [DURATION], a little over [DURATION] [DURATION] since I've contacted you guys and because I'm I was waiting to hear on a response I called on [DATE_INTERVAL] first time I called was [DATE_INTERVAL] [DATE] about a work order or whatever for that was not completed and and I've been told by several people that they were going to talk to somebody and pass on my information and they will get back with me. Well the person I guess from I guess your big company or corporate or whatever Tinaz she responded to me but she hasn't followed through it. It's been [DURATION] [DURATION] I've been trying to get my dryer knob repaired. I had paid the guy who came out here and his name was [PERSON_NAME] said that the dry dryer knob will not work and please call prior to what'name so they never called just to complete the work. He says dryer knob is broken. I will order and return to install but never did and she was supposed to get back with me to let me know what they going to do about this this work that was not completed. I see. I really sorry for that inconvenient [PERSON_NAME]. In this case what I can do for you is pass your information again to the local office. They will get in contact with you as soon as possible. Also just to confirm the best number to reach you. Yeah, thank you. And this phone number is a cell phone or is a home phone? Well, it's not a landline, it's a cell phone. A cell phone. Thank you. And just to confirm your zip code is [LOCATION]. Right. Okay so I'm going to pass your information again to the local office and they will get in contact with you as soon as possible. Okay. I already specified that the work is not completed and that you already try to reach them. But do you let me ask you this. I mean it's been too. It's been the last time I've talked to and way was [DATE] [DATE] and I've been calling about four, five times and. And I'm getting the same response like from you that you have pass on the information. Well it gets passed on but it's not being handled because they. They keep telling me to send this sen a copy of this sen a copy of that and I and I did. I gave them the invoice number I gave him the date I gave the money I had paid and everything. But I'M still not getting a response. And I hear what you're saying, but I mean, what s to make me think that they'll call me or whatever because nobody has contacted me. And this is from [PERSON_NAME]. Yeah, [PERSON_NAME] [PERSON_NAME]. And she has not. And she's supposed to be from the big office or whatever and she never calleds me or contacted me in an email. Okay, [PERSON_NAME], in that case, I'm going to pass your information to the corporate. Also, if you can provide me your email address, maybe they can get in contact with you through email. Well, yeah, I told them. They, they have my, they have all my information, the phone number, the email address and this lady who is a. Let'see yeah, [OCCUPATION] [OCCUPATION], [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And the last time I talked to her was on the, was it [DATE] [DATE] [DATE_INTERVAL]. So I sent her a copy of the invoice that she asked me to send and, but I still have not heard anything. And Today is the [DATE], so it's almost missing [DURATION] [DURATION], but almost [DURATION] [DURATION] ago. Yes, that's much time. In that case, I'm going to pass your information to the corporate, not to the local office. So they will get in contact with you. But I don't see the information about your email address for that reason I was asking you your email address. Again, I'm sorry for that inconvenience. All right, I'll get to you again. Okay, just the confirm the email address is [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Right. Okay, thank you so much for the information check. Will you please provide me your city and your state? Beg pardon? Could you please provide me your city and your state, please? City and state. Okay, the city that they came out to was [LOCATION], [LOCATION], because [LOCATION]. I was informed, yeah, I was informed that they had a [ORGANIZATION]. [ORGANIZATION] of [LOCATION]. It says [LOCATION] [LOCATION], [LOCATION], but the, they don't have a [ORGANIZATION]. [ORGANIZATION] store here anymore. And, and then this [PERSON_NAME] lady from the headquarters office said that she would be contacting me and telling, you know, and seeing what they were going to do about this. But like say [DURATION] [DURATION] to pass, I've called four or five times and I didn't want to seem pushy, but this is getting, this is getting very frustrating because ever since, ever since [DATE_INTERVAL] [DATE] [DATE] and here it is [DATE], [DATE], I have not heard anything from anybody and I did all in this case. I totally understand that this situation is very frustrating. For that reason, I'm going to pass your information right now to the corporate. Okay. And they will get in contact with you as soon as possible. All right, I'll be waiting. I'm not going anywhere. Okay. In that case, [PERSON_NAME], is there anything else that I can do for you? No, just. I just hope that they. You send the information and they get back to me as soon as possible. Preferably today, because I've waited a long time. It's been [DURATION] [DURATION]. Yes, in this case, we don't have a time frame, but I will pass your information right now, and they will get in contact with you as soon as possible. Okay. Thank you so much for calling, [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Appreciate your business. Have a great day, [PERSON_NAME]. all right."
73,357,20211118-150757_5104659552,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211118-150757_5104659552-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9108808,0.9108807766599598,992.0,2485,2485,2.505040322580645,184,16,"[CREDIT_CARD_CVV], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [INJURY], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME], [USERNAME]",44,False,88.762,215,160,53,1,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:09.46-00:10.96] IVR/System: [ORGANIZATION]. Can I help you please?
[00:11.13-00:18.07] Customer: Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number.
[00:18.50-00:21.48] Customer: Basically she's not picking up my phone.
[00:21.57-00:31.92] Customer: And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts with [ORGANIZATION] for your business.
[00:31.98-00:38.49] Customer: That is [ORGANIZATION] [ORGANIZATION] with [PERSON_NAME] and she made appointments and
[00:40.31-00:43.12] Customer: there are three accounts here in front of me.
[00:43.27-00:49.81] Customer: First location is [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION] [LOCATION] [LOCATION].
[00:51.73-00:58.62] Customer: Yes. And the second one is [LOCATION] [LOCATION] with the zip code [LOCATION].
[00:59.05-01:00.41] Customer: That's my home number.
[01:00.51-01:07.62] Customer: Yes. And the third one is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[01:08.20-01:10.34] Customer: She's not going to do hers.
[01:11.08-01:14.17] Customer: She switched to [ORGANIZATION].
[01:14.35-01:19.47] Customer: Okay, okay. So what about 14808 Streetak opening [LOCATION] nine for [TIME]?
[01:20.23-01:22.66] Customer: I'm going to Waitill after the first of the year.
[01:23.39-01:24.95] Customer: Is there any kind of special reason?
[01:25.01-01:26.53] Customer: Are you waiting for something
[01:27.83-01:29.09] Customer: more business?
[01:31.83-01:34.52] Customer: I for it. Okay.
[01:34.66-01:44.36] Agent: Basically right now the Internet talk I talk about with [ORGANIZATION] previously, that will remain the same for whole life.
[01:44.47-01:47.26] Agent: That will be like $[MONEY_AMOUNT] per [DURATION].
[01:47.46-01:52.61] Agent: And this is for the speed of 25 by 5 Mbps.
[01:52.79-01:54.34] Agent: That will only cost you $[MONEY_AMOUNT].
[01:54.40-01:56.52] Agent: Can you afford $[MONEY_AMOUNT] for right now?
[01:57.25-01:59.50] Customer: I think I'm paying [MONEY_AMOUNT] at this time.
[01:59.60-02:02.72] Customer: For Internet. To which company?
[02:04.38-02:05.92] Customer: For home? For Internet.
[02:05.97-02:08.01] Customer: I think it'50 I'm paying now.
[02:08.13-02:10.88] Customer: Yeses. That's for a residential account, right?
[02:11.01-02:18.46] Agent: Yes, yes, yes. The reason is that you will be getting a $[MONEY_AMOUNT] bill, like [MONEY_AMOUNT] off on that as well.
[02:18.64-02:21.25] Agent: But there will be like a little difference in that.
[02:21.29-02:26.16] Agent: Right now you are using residential account Internet on residential account.
[02:27.38-02:35.84] Agent: On this $[MONEY_AMOUNT]. You can get the Internet on your home, but that will be under the name of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] alone.
[02:36.13-02:41.19] Agent: Yes, yes. So that would be really beneficial for you as well.
[02:41.22-02:46.69] Agent: You will be getting 25 by 5 speed of the Internet in the most cheapest rate of $[MONEY_AMOUNT] per [DURATION].
[02:47.03-02:51.25] Agent: And we do have like fiber available at that location.
[02:51.36-02:54.40] Agent: You can go for 25 by 25 symmetrical speed.
[02:54.51-02:55.89] Agent: That's totally your choice.
[02:56.04-03:02.63] Agent: And if you want to go for [MONEY_AMOUNT] by [MONEY_AMOUNT], that will be like a little bit of expensive for you.
[03:02.69-03:04.00] Agent: That will be like [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:04.02-03:08.48] Agent: I'm not trying to offer you that, but if you want to get these are some options available.
[03:08.66-03:16.17] Agent: But I suggest you to go for $[MONEY_AMOUNT] per [DURATION] and that will help you to get cheapest Price and the fastest Internet as well.
[03:16.36-03:19.29] Customer: Now do I have to be home for that to be done?
[03:19.84-03:21.52] Customer: Anyone can assist the [OCCUPATION].
[03:21.62-03:24.88] Customer: No need for you to be specifically at that place.
[03:25.02-03:28.34] Customer: Anyone to your home can assist the [OCCUPATION].
[03:31.31-03:37.94] Customer: I would have to have it done before [TIME] [TIME] on a Monday, Tuesday or Wednesday.
[03:38.85-03:41.07] Customer: Okay, but it can't be this Tuesday.
[03:44.01-03:46.27] Agent: I understand that if you want.
[03:46.30-03:49.60] Agent: So we can schedule that for [DATE] [DATE] [DATE].
[03:49.65-03:50.78] Agent: That will be Monday.
[03:50.88-03:52.78] Agent: Or you can go for [DATE] as well.
[03:52.88-03:54.84] Agent: Tuesday of the after next [DURATION].
[03:55.18-03:57.41] Customer: Yeah, let's do Tuesday next [DURATION].
[03:57.59-04:02.16] Agent: Perfect. So we can choose the time between [TIME] to [TIME], right?
[04:02.62-04:06.59] Agent: Yes, perfect. And ma'am, can you have your name please?
[04:07.09-04:10.75] Customer: [PERSON_NAME] [PERSON_NAME]. Oh, [PERSON_NAME] [PERSON_NAME].
[04:12.13-04:20.95] Customer: M [PERSON_NAME] gave me your information as well for that particular [INJURY] that she said to me that [PERSON_NAME] will be there to assist the [OCCUPATION].
[04:21.10-04:25.79] Customer: But unfortunately you guys were not available and [PERSON_NAME] got through a [MEDICAL_PROCESS].
[04:25.98-04:29.74] Customer: So now I hope [PERSON_NAME] will be fine soon.
[04:29.92-04:30.63] Unknown: And
[04:32.15-04:37.38] Customer: right now this is for so [DATE] [DATE] [DATE].
[04:38.68-04:40.38] Customer: They're going to come at what time?
[04:41.04-04:42.68] Customer: Between [TIME] to [TIME].
[04:42.82-04:54.11] Agent: They will be giving you a call prior to their coming and they will be asking you the last four digits of your main phone line on which we are talking [PHONE_NUMBER] as a security passcode.
[04:54.29-05:11.15] Agent: Whoever you can like let this passco know about someone who is assisting the [OCCUPATION] and they will be calling on that particular number that you'going to give me and they will be asking d security code to that particular person who is going to assist them.
[05:11.21-05:14.56] Agent: They'be coming out at that location installing the services for you.
[05:15.02-05:22.03] Agent: Okay, so does any equipment come in or have to be installed?
[05:22.13-05:24.06] Agent: Okay, how long would it take?
[05:24.19-05:27.29] Agent: It should like take like [DURATION] [DURATION] [DURATION] [DURATION] maximum.
[05:28.40-05:37.61] Agent: Okay. And they will coming out, they will be bringing a new modem for you that will be installed at your address under your business name.
[05:37.64-05:41.61] Agent: That will be [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] alone creating a new business account for you.
[05:41.64-05:44.36] Agent: The new discounted bill will just be $[MONEY_AMOUNT] per [DURATION].
[05:44.50-05:47.48] Agent: You can get the fastest speed of 25 Mbps.
[05:47.62-05:52.88] Agent: If you want you can go for [MONEY_AMOUNT] Mbps as well in just $[MONEY_AMOUNT].
[05:52.96-05:54.29] Agent: These two are the options.
[05:54.46-05:58.67] Agent: So please let me know what is the best option for you so we can close this deal for you.
[05:58.85-06:00.42] Agent: Keep it at [MONEY_AMOUNT] please.
[06:01.04-06:10.18] Agent: $[MONEY_AMOUNT] per [DURATION]. So this is for the location that will be like [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[06:11.88-06:21.85] Agent: Perfect. Once theallation is done under your business name you can simply Cancel the residential Internet that you are using and paying [MONEY_AMOUNT] [MONEY_AMOUNT] for that.
[06:21.99-06:31.06] Agent: When [OCCUPATION] are going to leave your place, please be sure that everything is working perfectly fine and then let the [OCCUPATION] went out the at your home.
[06:31.09-06:35.38] Agent: Okay? Yes, Perfect. So I got the email address as well.
[06:35.41-06:39.54] Agent: That is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], right?
[06:39.73-06:45.56] Agent: Yes, Perfect. So you will be also receiving $[MONEY_AMOUNT] of Visa Iascot from [ORGANIZATION].
[06:45.62-06:48.62] Agent: That'going to compensate the $[MONEY_AMOUNT] tech charges.
[06:48.76-06:52.65] Agent: Just to make sure you guys are not paying even a single [MONEY_AMOUNT] for this installation.
[06:52.95-06:56.99] Agent: And right after the [DURATION] [DURATION], please check your email.
[06:57.13-07:01.75] Agent: There will be an email containing instructions how to redeem the card online.
[07:01.89-07:06.42] Agent: So you will be claiming $[MONEY_AMOUNT] from [ORGANIZATION] and you can pay your online bills with that.
[07:06.47-07:08.45] Agent: You can do online grocery with that as well.
[07:08.48-07:12.49] Agent: Okay. Yes, I got your cell phone as well.
[07:12.52-07:16.98] Agent: That is [PHONE_NUMBER]. That's yours, right?
[07:17.54-07:19.68] Agent: No, that's my home number.
[07:20.10-07:24.97] Agent: Okay, so do I have to mention that particular number in the [OCCUPATION]?
[07:25.03-07:26.71] Agent: Not so they're going to give you a call.
[07:27.42-07:30.04] Agent: They have to call from the gate to be lit in.
[07:32.06-07:36.95] Agent: So they'll have to downial my number at the call box at the gate.
[07:38.38-07:40.60] Agent: Okay, so what is the best number?
[07:41.01-07:48.78] Agent: That is [PHONE_NUMBER], [PHONE_NUMBER].
[07:48.84-07:50.50] Agent: Wait a minute, what's my home number?
[07:50.56-07:54.92] Agent: [PHONE_NUMBER]. Darn it. I can't remember my home number.
[07:54.95-07:56.12] Agent: Hold on one second.
[07:56.50-07:59.11] Agent: I don't have to use that one often.
[07:59.25-08:00.20] Agent: Okay, here we go.
[08:00.27-08:10.44] Agent: [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. That's my home number.
[08:10.55-08:16.24] Agent: So they'll have two call me from the gate at the call box and then I can let them in.
[08:16.57-08:20.04] Agent: Oh, perfect. Ma'am, Go ahead.
[08:20.45-08:21.77] Agent: I'm on the back.
[08:21.89-08:23.57] Agent: Make a note. I'm on the back row.
[08:23.62-08:25.38] Agent: There's two rows of townhouses.
[08:25.50-08:29.31] Agent: I'm on the back row on the toward the [LOCATION] [LOCATION].
[08:30.13-08:36.67] Agent: So you are on the back road backside of like on the two rows of townhouses.
[08:37.05-08:40.51] Agent: So my number [LOCATION] is on the back row.
[08:41.69-08:43.39] Agent: Okay, I got it.
[08:44.13-08:46.69] Agent: So I will be mentioning that in [OCCUPATION] note.
[08:46.77-08:57.60] Agent: And when they will be giving you a call, when they will be coming out from their office, they will be giving you a call and they will be asking about these same things, security passcode, your address.
[08:57.73-09:02.23] Agent: All you need is to give them a heads up on that and they will be coming at the right place for you.
[09:02.26-09:09.43] Agent: Okay, thank you. And I do believe that you got the [OCCUPATION] passcode [PASSWORD].
[09:10.04-09:18.71] Agent: Yes. Perfect. So I will be mentioning [PHONE_NUMBER] to call you while reaching at your gate
[09:20.04-09:24.47] Agent: and they will be calling that number and you will be there to assist them.
[09:24.76-09:34.02] Agent: And they will be also g you a call [DURATION] [DURATION] prior to they coming letting you know about the exact time they will be coming out and they will be asking about the address.
[09:34.05-09:45.20] Agent: So please give them a heads up on that street and I will be mention that as well for you, but please clearly mention that and they will be coming out at that particular place on their back road.
[09:45.24-09:48.02] Agent: Okay, thank you. Perfect.
[09:48.07-09:51.46] Agent: So do you have any questions before I get this done for you?
[09:51.84-09:53.93] Agent: You say I have to give them the code
[09:55.15-09:59.01] Agent: [CREDIT_CARD_CVV] [CREDIT_CARD_CVV]. Yes, that's the security passcode.
[10:00.27-10:04.40] Agent: Okay. So giving you a quick recap on your home.
[10:04.50-10:10.39] Agent: We will be installing a free of course new Internet MODN for you with a speed of 25 by 5 Mbps.
[10:10.56-10:13.10] Agent: Your new discounted bill will just you $[MONEY_AMOUNT] per [DURATION].
[10:13.16-10:15.50] Agent: And this will be the new business account at your home.
[10:15.64-10:25.89] Agent: Once the installation is done and everything is working perfectly fine and you're satisfied with the services, you can simply go ahead and cancel the existing Internet that you are using under residential account if you want.
[10:25.99-10:27.07] Agent: That's co to your site.
[10:27.14-10:32.32] Agent: Okay. Yes. Perfect. So is there another location I can help you with?
[10:32.62-10:34.58] Customer: Not at this time, but thank you.
[10:34.74-10:37.72] Agent: Perfect. So please note down my callack number ma'am,
[10:39.91-10:43.37] Agent: that will be ready for that one second.
[10:43.52-10:46.09] Agent: Sure. Let me get back over on that [DURATION].
[10:46.28-10:47.01] Agent: Sure,
[10:49.91-11:02.93] Customer: I'm ready. That will be [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER].
[11:06.38-11:09.46] Agent: Got it. Perfect. So my name is [PERSON_NAME] [PERSON_NAME].
[11:09.52-11:11.91] Agent: You can ask for me and I will be there for you.
[11:12.50-11:14.62] Customer: Thank you so much for your assistance.
[11:14.80-11:20.86] Agent: Perfect. So Ms. [PERSON_NAME], in the end I just need your permission to place out this order for you on your behalf.
[11:20.93-11:30.74] Agent: That includes your authorization which only allows us to add these new discounts and send out the [OCCUPATION] to install services as we discuss on this call.
[11:30.80-11:32.64] Agent: So do I have a permission for that?
[11:32.95-11:37.66] Agent: Yes. Perfect. So I'm just trying to confirm one more thing from your side.
[11:37.75-11:41.07] Agent: I'm just trying to confirm the Internet that you're using on the business.
[11:41.25-11:44.16] Agent: The speed you are using is [MONEY_AMOUNT] by [MONEY_AMOUNT], right?
[11:44.78-11:48.00] Customer: I can't remember but I know we changed it recently
[11:49.23-11:50.95] Customer: because of the fiber optics.
[11:51.11-11:53.07] Agent: Yes, yes, I'm talking about the same thing.
[11:53.18-11:57.18] Agent: So whenever you got your bills in front of you and you're free to discuss.
[11:57.24-11:58.16] Customer: Please give me a call.
[11:58.19-12:02.80] Agent: This is. There is one little thing I want to share with you and want want to make you aware of that.
[12:02.93-12:07.65] Agent: So you will be getting the complete understanding for your business account on [LOCATION] [LOCATION] [LOCATION].
[12:07.70-12:13.51] Customer: Location. Will we get a reward card for that too?
[12:14.53-12:19.43] Customer: What? Ma Will we get a reward card for that as well?
[12:19.98-12:23.63] Agent: Yes. All right. Now I don't think I ever got one.
[12:25.98-12:30.82] Customer: Do you know like did the installation was done like
[12:32.12-12:35.65] Customer: think that was done in [DATE_INTERVAL].
[12:36.36-12:38.49] Customer: [DATE_INTERVAL]. So now it's [DATE_INTERVAL].
[12:38.56-12:44.48] Customer: [DATE_INTERVAL]. We date. I don't remember the date but I think it was a long [DATE_INTERVAL] [DATE_INTERVAL].
[12:44.51-12:48.28] Customer: When that was done, [DATE] [DATE] [DATE] they came in on them.
[12:48.34-12:52.58] Customer: I remember it was a Monday and they came in and upgraded.
[12:53.38-12:54.27] Agent: Okay, I got it.
[12:54.30-13:08.76] Agent: So now for your business, if someone gives you a call and trying to upgrade your service and if they ask about the appointment like we can send out our [OCCUPATION] to upgrade the system maintenet.
[13:08.89-13:15.25] Agent: Please be aware of that like the Internet you got that will be upgraded just from the back end.
[13:15.31-13:19.09] Agent: No one is going to visit for any kind of upgradation from [ORGANIZATION].
[13:19.24-13:22.25] Agent: So please keep in that one was done.
[13:24.47-13:26.09] Agent: I'm just making you aware of that.
[13:26.14-13:37.00] Agent: If someone gives you a call and trying to make an appointment for the upgradeation of your Internet, please do not make that any kind of appointment because you does not need any kind of [OCCUPATION] at that application for the upgradeation.
[13:37.07-13:39.41] Agent: Okay? I'm the one who handles that.
[13:39.46-13:41.13] Agent: So I will take care of that.
[13:41.30-13:42.87] Agent: Perfect. And one more thing.
[13:42.89-13:48.93] Agent: I want to aware you that the Internet you got in [DATE_INTERVAL], that is under the promotional pricing of $[MONEY_AMOUNT] per [DURATION].
[13:48.98-13:52.10] Agent: You can keep the same price as long as you want.
[13:52.28-13:57.12] Agent: But right now this promotional price of [MONEY_AMOUNT] by [MONEY_AMOUNT] is $[MONEY_AMOUNT].
[13:58.34-13:59.08] Agent: Please
[14:00.34-14:03.23] Agent: make sure that you stick with $[MONEY_AMOUNT] as long as you want.
[14:03.26-14:06.72] Agent: Okay? Okay. Perfect. So for.
[14:07.25-14:14.60] Agent: For this new location which we made the appointment for Tuesday next [DURATION], [DATE] [DATE] [DATE] between [TIME] to [TIME].
[14:14.65-14:17.48] Agent: Do I have your permission to place this order for you right now?
[14:17.87-14:22.68] Agent: Yes. Perfect. Do you have any questions I can answer you right now?
[14:23.11-14:24.45] Customer: Not at this time.
[14:24.75-14:27.54] Agent: Perfect. So that's all from my side.
[14:27.59-14:30.36] Agent: We'be seeing you on Tuesday after next [DURATION].
[14:30.39-14:32.75] Agent: If you got any questions, feel free to give me a call.
[14:32.78-14:35.34] Customer: Okay, thank you so much.
[14:35.40-14:36.95] Customer: I appreciate it. [PERSON_NAME].
[14:37.11-14:40.96] Agent: Perfect. And when the [OCCUPATION] are there, please let them install the Internet model for you.
[14:40.99-14:45.61] Agent: And when they will like when they installed completely install the modn for you.
[14:45.76-14:49.02] Agent: And please be sure that services are working perfectly fine.
[14:49.11-14:50.52] Agent: Then let them out at your house.
[14:50.58-14:54.34] Agent: Okay? Now, will they check the O modem with them?
[14:54.75-14:55.78] Agent: That's totally your choice.
[14:55.83-14:59.07] Agent: You can simply the [OCCUPATION] install at your business account.
[14:59.17-15:02.50] Agent: You can simply cancel that one and send them back.
[15:03.08-15:05.58] Agent: Okay. So the [OCCUPATION] won't take it
[15:06.79-15:21.40] Agent: for on that particular [DURATION] when they will be installing a new Internet modem and when services are installed, you can simply call that one number, [PHONE_NUMBER].
[15:21.57-15:23.64] Agent: That's the main customer service line.
[15:23.77-15:30.47] Agent: You can call on that number, cancel the existing residential account, because I'm not dealing with the residential account, so I cannot help you with that.
[15:30.50-15:31.63] Agent: To cancel that
[15:35.53-15:41.65] Agent: oay, you can call any number, like a customer service number and cancel the residential account for you.
[15:41.70-15:46.48] Agent: And they will be taking that modem back because you will be having a new installation under your business account.
[15:48.05-15:50.03] Agent: Tell me that number one more time.
[15:50.86-15:59.79] Agent: 1-800-thank you. [PHONE_NUMBER]. I apologize for that.
[15:59.90-16:02.48] Agent: The last four digits will be [PHONE_NUMBER].
[16:03.29-16:04.38] Agent: Thank you so much.
[16:04.41-16:06.10] Agent: I got it. Perfect.
[16:06.23-16:08.72] Agent: So that's all from my side.
[16:08.82-16:12.67] Agent: Everything is done. So that's when Iice Talking with you, Ms.
[16:12.72-16:15.98] Agent: [PERSON_NAME]. If you got any questions, feel free to give me a call.
[16:16.03-16:20.65] Agent: Or if you got any, the location you want the same service, then feel free to give me a call.
[16:20.68-16:22.41] Agent: I will be there to help you out.
[16:22.91-16:24.44] Agent: Thank you so much.
[16:24.62-16:25.35] Agent: You too. Bye.","[ORGANIZATION]. Can I help you please? Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number. Basically she's not picking up my phone. And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts with [ORGANIZATION] for your business. That is [ORGANIZATION] [ORGANIZATION] with [PERSON_NAME] and she made appointments and there are three accounts here in front of me. First l","[ORGANIZATION]. Can I help you please? Hey, this is [PERSON_NAME] again from @[USERNAME] Ma'am, I just spoke to you and you gave me the [PERSON_NAME] number. Basically she's not picking up my phone. And the reason I gave you a call and asking for [PERSON_NAME] is that this is about your phone line and Internet accounts with [ORGANIZATION] for your business. That is [ORGANIZATION] [ORGANIZATION] with [PERSON_NAME] and she made appointments and there are three accounts here in front of me. First location is [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION] [LOCATION] [LOCATION]. Yes. And the second one is [LOCATION] [LOCATION] with the zip code [LOCATION]. That's my home number. Yes. And the third one is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. She's not going to do hers. She switched to [ORGANIZATION]. Okay, okay. So what about 14808 Streetak opening [LOCATION] nine for [TIME]? I'm going to Waitill after the first of the year. Is there any kind of special reason? Are you waiting for something more business? I for it. Okay. Basically right now the Internet talk I talk about with [ORGANIZATION] previously, that will remain the same for whole life. That will be like $[MONEY_AMOUNT] per [DURATION]. And this is for the speed of 25 by 5 Mbps. That will only cost you $[MONEY_AMOUNT]. Can you afford $[MONEY_AMOUNT] for right now? I think I'm paying [MONEY_AMOUNT] at this time. For Internet. To which company? For home? For Internet. I think it'50 I'm paying now. Yeses. That's for a residential account, right? Yes, yes, yes. The reason is that you will be getting a $[MONEY_AMOUNT] bill, like [MONEY_AMOUNT] off on that as well. But there will be like a little difference in that. Right now you are using residential account Internet on residential account. On this $[MONEY_AMOUNT]. You can get the Internet on your home, but that will be under the name of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] alone. Yes, yes. So that would be really beneficial for you as well. You will be getting 25 by 5 speed of the Internet in the most cheapest rate of $[MONEY_AMOUNT] per [DURATION]. And we do have like fiber available at that location. You can go for 25 by 25 symmetrical speed. That's totally your choice. And if you want to go for [MONEY_AMOUNT] by [MONEY_AMOUNT], that will be like a little bit of expensive for you. That will be like [MONEY_AMOUNT] [MONEY_AMOUNT]. I'm not trying to offer you that, but if you want to get these are some options available. But I suggest you to go for $[MONEY_AMOUNT] per [DURATION] and that will help you to get cheapest Price and the fastest Internet as well. Now do I have to be home for that to be done? Anyone can assist the [OCCUPATION]. No need for you to be specifically at that place. Anyone to your home can assist the [OCCUPATION]. I would have to have it done before [TIME] [TIME] on a Monday, Tuesday or Wednesday. Okay, but it can't be this Tuesday. I understand that if you want. So we can schedule that for [DATE] [DATE] [DATE]. That will be Monday. Or you can go for [DATE] as well. Tuesday of the after next [DURATION]. Yeah, let's do Tuesday next [DURATION]. Perfect. So we can choose the time between [TIME] to [TIME], right? Yes, perfect. And ma'am, can you have your name please? [PERSON_NAME] [PERSON_NAME]. Oh, [PERSON_NAME] [PERSON_NAME]. M [PERSON_NAME] gave me your information as well for that particular [INJURY] that she said to me that [PERSON_NAME] will be there to assist the [OCCUPATION]. But unfortunately you guys were not available and [PERSON_NAME] got through a [MEDICAL_PROCESS]. So now I hope [PERSON_NAME] will be fine soon. And right now this is for so [DATE] [DATE] [DATE]. They're going to come at what time? Between [TIME] to [TIME]. They will be giving you a call prior to their coming and they will be asking you the last four digits of your main phone line on which we are talking [PHONE_NUMBER] as a security passcode. Whoever you can like let this passco know about someone who is assisting the [OCCUPATION] and they will be calling on that particular number that you'going to give me and they will be asking d security code to that particular person who is going to assist them. They'be coming out at that location installing the services for you. Okay, so does any equipment come in or have to be installed? Okay, how long would it take? It should like take like [DURATION] [DURATION] [DURATION] [DURATION] maximum. Okay. And they will coming out, they will be bringing a new modem for you that will be installed at your address under your business name. That will be [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] alone creating a new business account for you. The new discounted bill will just be $[MONEY_AMOUNT] per [DURATION]. You can get the fastest speed of 25 Mbps. If you want you can go for [MONEY_AMOUNT] Mbps as well in just $[MONEY_AMOUNT]. These two are the options. So please let me know what is the best option for you so we can close this deal for you. Keep it at [MONEY_AMOUNT] please. $[MONEY_AMOUNT] per [DURATION]. So this is for the location that will be like [LOCATION] [LOCATION], [LOCATION] [LOCATION]. Perfect. Once theallation is done under your business name you can simply Cancel the residential Internet that you are using and paying [MONEY_AMOUNT] [MONEY_AMOUNT] for that. When [OCCUPATION] are going to leave your place, please be sure that everything is working perfectly fine and then let the [OCCUPATION] went out the at your home. Okay? Yes, Perfect. So I got the email address as well. That is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], right? Yes, Perfect. So you will be also receiving $[MONEY_AMOUNT] of Visa Iascot from [ORGANIZATION]. That'going to compensate the $[MONEY_AMOUNT] tech charges. Just to make sure you guys are not paying even a single [MONEY_AMOUNT] for this installation. And right after the [DURATION] [DURATION], please check your email. There will be an email containing instructions how to redeem the card online. So you will be claiming $[MONEY_AMOUNT] from [ORGANIZATION] and you can pay your online bills with that. You can do online grocery with that as well. Okay. Yes, I got your cell phone as well. That is [PHONE_NUMBER]. That's yours, right? No, that's my home number. Okay, so do I have to mention that particular number in the [OCCUPATION]? Not so they're going to give you a call. They have to call from the gate to be lit in. So they'll have to downial my number at the call box at the gate. Okay, so what is the best number? That is [PHONE_NUMBER], [PHONE_NUMBER]. Wait a minute, what's my home number? [PHONE_NUMBER]. Darn it. I can't remember my home number. Hold on one second. I don't have to use that one often. Okay, here we go. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. That's my home number. So they'll have two call me from the gate at the call box and then I can let them in. Oh, perfect. Ma'am, Go ahead. I'm on the back. Make a note. I'm on the back row. There's two rows of townhouses. I'm on the back row on the toward the [LOCATION] [LOCATION]. So you are on the back road backside of like on the two rows of townhouses. So my number [LOCATION] is on the back row. Okay, I got it. So I will be mentioning that in [OCCUPATION] note. And when they will be giving you a call, when they will be coming out from their office, they will be giving you a call and they will be asking about these same things, security passcode, your address. All you need is to give them a heads up on that and they will be coming at the right place for you. Okay, thank you. And I do believe that you got the [OCCUPATION] passcode [PASSWORD]. Yes. Perfect. So I will be mentioning [PHONE_NUMBER] to call you while reaching at your gate and they will be calling that number and you will be there to assist them. And they will be also g you a call [DURATION] [DURATION] prior to they coming letting you know about the exact time they will be coming out and they will be asking about the address. So please give them a heads up on that street and I will be mention that as well for you, but please clearly mention that and they will be coming out at that particular place on their back road. Okay, thank you. Perfect. So do you have any questions before I get this done for you? You say I have to give them the code [CREDIT_CARD_CVV] [CREDIT_CARD_CVV]. Yes, that's the security passcode. Okay. So giving you a quick recap on your home. We will be installing a free of course new Internet MODN for you with a speed of 25 by 5 Mbps. Your new discounted bill will just you $[MONEY_AMOUNT] per [DURATION]. And this will be the new business account at your home. Once the installation is done and everything is working perfectly fine and you're satisfied with the services, you can simply go ahead and cancel the existing Internet that you are using under residential account if you want. That's co to your site. Okay. Yes. Perfect. So is there another location I can help you with? Not at this time, but thank you. Perfect. So please note down my callack number ma'am, that will be ready for that one second. Sure. Let me get back over on that [DURATION]. Sure, I'm ready. That will be [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Got it. Perfect. So my name is [PERSON_NAME] [PERSON_NAME]. You can ask for me and I will be there for you. Thank you so much for your assistance. Perfect. So Ms. [PERSON_NAME], in the end I just need your permission to place out this order for you on your behalf. That includes your authorization which only allows us to add these new discounts and send out the [OCCUPATION] to install services as we discuss on this call. So do I have a permission for that? Yes. Perfect. So I'm just trying to confirm one more thing from your side. I'm just trying to confirm the Internet that you're using on the business. The speed you are using is [MONEY_AMOUNT] by [MONEY_AMOUNT], right? I can't remember but I know we changed it recently because of the fiber optics. Yes, yes, I'm talking about the same thing. So whenever you got your bills in front of you and you're free to discuss. Please give me a call. This is. There is one little thing I want to share with you and want want to make you aware of that. So you will be getting the complete understanding for your business account on [LOCATION] [LOCATION] [LOCATION]. Location. Will we get a reward card for that too? What? Ma Will we get a reward card for that as well? Yes. All right. Now I don't think I ever got one. Do you know like did the installation was done like think that was done in [DATE_INTERVAL]. [DATE_INTERVAL]. So now it's [DATE_INTERVAL]. [DATE_INTERVAL]. We date. I don't remember the date but I think it was a long [DATE_INTERVAL] [DATE_INTERVAL]. When that was done, [DATE] [DATE] [DATE] they came in on them. I remember it was a Monday and they came in and upgraded. Okay, I got it. So now for your business, if someone gives you a call and trying to upgrade your service and if they ask about the appointment like we can send out our [OCCUPATION] to upgrade the system maintenet. Please be aware of that like the Internet you got that will be upgraded just from the back end. No one is going to visit for any kind of upgradation from [ORGANIZATION]. So please keep in that one was done. I'm just making you aware of that. If someone gives you a call and trying to make an appointment for the upgradeation of your Internet, please do not make that any kind of appointment because you does not need any kind of [OCCUPATION] at that application for the upgradeation. Okay? I'm the one who handles that. So I will take care of that. Perfect. And one more thing. I want to aware you that the Internet you got in [DATE_INTERVAL], that is under the promotional pricing of $[MONEY_AMOUNT] per [DURATION]. You can keep the same price as long as you want. But right now this promotional price of [MONEY_AMOUNT] by [MONEY_AMOUNT] is $[MONEY_AMOUNT]. Please make sure that you stick with $[MONEY_AMOUNT] as long as you want. Okay? Okay. Perfect. So for. For this new location which we made the appointment for Tuesday next [DURATION], [DATE] [DATE] [DATE] between [TIME] to [TIME]. Do I have your permission to place this order for you right now? Yes. Perfect. Do you have any questions I can answer you right now? Not at this time. Perfect. So that's all from my side. We'be seeing you on Tuesday after next [DURATION]. If you got any questions, feel free to give me a call. Okay, thank you so much. I appreciate it. [PERSON_NAME]. Perfect. And when the [OCCUPATION] are there, please let them install the Internet model for you. And when they will like when they installed completely install the modn for you. And please be sure that services are working perfectly fine. Then let them out at your house. Okay? Now, will they check the O modem with them? That's totally your choice. You can simply the [OCCUPATION] install at your business account. You can simply cancel that one and send them back. Okay. So the [OCCUPATION] won't take it for on that particular [DURATION] when they will be installing a new Internet modem and when services are installed, you can simply call that one number, [PHONE_NUMBER]. That's the main customer service line. You can call on that number, cancel the existing residential account, because I'm not dealing with the residential account, so I cannot help you with that. To cancel that oay, you can call any number, like a customer service number and cancel the residential account for you. And they will be taking that modem back because you will be having a new installation under your business account. Tell me that number one more time. 1-800-thank you. [PHONE_NUMBER]. I apologize for that. The last four digits will be [PHONE_NUMBER]. Thank you so much. I got it. Perfect. So that's all from my side. Everything is done. So that's when Iice Talking with you, Ms. [PERSON_NAME]. If you got any questions, feel free to give me a call. Or if you got any, the location you want the same service, then feel free to give me a call. I will be there to help you out. Thank you so much. You too. Bye."
74,3195,fb68554978bc47bf986658fd41225f86,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/fb68554978bc47bf986658fd41225f86_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91085047,0.9108504898446833,798.0,1674,1674,2.0977443609022557,162,11,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.76,168,72,37,59,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.42-00:03.01] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION].
[00:03.11-00:07.25] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.38-00:09.20] IVR/System: This call may be recorded.
[00:10.81-00:13.38] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:13.54-00:20.27] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit
[00:23.14-00:24.39] IVR/System: glass door. We fixure paes.
[00:24.42-00:26.96] Agent: This is [PERSON_NAME]. Thank you.
[00:27.02-00:28.17] Agent: This is [PERSON_NAME] [PERSON_NAME].
[00:28.20-00:37.26] Customer: I just called [DURATION] [DURATION] ago about possibly scheduling with you guys to do a chip repair on my [MARITAL_STATUS] vehicle.
[00:41.03-00:42.98] Agent: Okay. What kind of car is it?
[00:43.67-00:46.53] Customer: It's a [DATE_INTERVAL] [ORGANIZATION] Pilot.
[00:46.72-00:47.60] Agent: All right, bear with me.
[00:47.62-00:50.13] Agent: Okay. Okay, no problem.
[00:50.32-00:52.88] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:53.03-01:00.90] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[01:01.08-01:03.28] IVR/System: Most can be installed in a single day.
[01:03.39-01:06.63] IVR/System: Or update your entry doors with elegant decorative glass.
[01:06.69-01:13.40] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall.
[01:13.47-01:16.61] IVR/System: Or protect your furniture with custom glass tops.
[01:20.70-01:22.53] Agent: Sir, did you want to go through insurance?
[01:23.69-01:26.70] Agent: Yes, ma'am. Who's your insurance carrier?
[01:27.36-01:28.86] Customer: It's [ORGANIZATION] [ORGANIZATION].
[01:30.20-01:31.86] Agent: Do you know what your deductible is?
[01:33.41-01:39.98] Customer: My deductible is $[MONEY_AMOUNT], but they said that for chip repair that they'll waive the deductible.
[01:40.44-01:42.55] Agent: Do you have your policy number?
[01:44.28-01:45.91] Agent: Have you already filed a claim?
[01:46.72-01:50.02] Customer: I have not filed a claim through them yet, no, ma'am.
[01:50.18-01:53.48] Agent: Okay, so by law, you do have to file the claim.
[01:53.83-01:55.81] Agent: I can conference you in with them.
[01:56.39-01:58.44] Agent: That way we can go ahead and get this taken care of.
[01:58.47-02:01.41] Agent: Now, this chip, is it smaller than a quarter and not in the line of vis.
[02:02.34-02:07.25] Customer: Yes, correct. Okay. Did you want mobile or in shop?
[02:08.82-02:12.81] Customer: Mobile. The earliest for mobile would be preferential.
[02:13.54-02:15.04] Customer: Monday is my soonest.
[02:15.72-02:19.82] Agent: That'd be fine. Okay, what is the address that we're coming out to?
[02:20.49-02:24.60] Customer: It'd be [LOCATION] and it's [LOCATION].
[02:24.65-02:28.34] Customer: It's [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:29.04-02:34.50] Customer: That's drive. And it's [LOCATION], [LOCATION] [LOCATION].
[02:37.41-02:39.99] Agent: And what's a good telephone number to call when we're on the way
[02:45.84-02:48.57] Agent: and is? What name would you like me to put it under?
[02:48.59-02:49.82] Agent: Your [MARITAL_STATUS] or yours?
[02:50.49-02:51.74] Customer: You can put it under mine.
[02:51.85-02:53.99] Customer: [PERSON_NAME] [PERSON_NAME] and [PERSON_NAME] [PERSON_NAME].
[02:54.72-02:56.54] Agent: Yes, ma'am. Mr. [PERSON_NAME].
[02:56.57-02:58.34] Agent: Is it [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]?
[02:59.09-03:00.80] Customer: It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:00.98-03:01.78] Agent: Okay.
[03:03.44-03:06.80] Agent: All right. I'm going to go ahead and conference [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] on the phone.
[03:06.86-03:09.66] Agent: This claim, this process might take about [DURATION] [DURATION] [DURATION] [DURATION].
[03:09.69-03:10.94] Agent: Are you okay with that?
[03:11.56-03:13.37] Customer: Yeah, that's fine. All right.
[03:13.41-03:15.82] Agent: And what is the year, make and model of the vehicle?
[03:16.60-03:21.15] Customer: Is the 2017Honda Pilot TouringKay.
[03:27.76-03:30.06] Agent: All right. Ill go ahead and get them on the phone, okay?
[03:30.65-03:32.50] Agent: Okay. Thank you. Youre welcome.
[03:32.53-03:33.26] Customer: No problem.
[03:34.49-03:36.98] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[03:37.13-03:45.01] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[03:45.20-03:50.75] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[03:50.81-03:54.07] IVR/System: Choosing from an amazing selection of glass patterns and finishes.
[03:54.25-04:00.74] IVR/System: We can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[04:07.72-04:15.74] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upf front before we start, [ORGANIZATION] understands your business can't close if a window breaks.
[04:15.85-04:19.89] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[04:19.99-04:24.93] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[04:25.03-04:32.62] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[04:34.12-04:43.23] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[04:43.36-04:50.38] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs.
[04:56.81-05:02.98] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[05:03.05-05:11.85] IVR/System: Advantage Plans. Advantage Plan members save 15% on all future repairs for the home andive priority service response and emergencies.
[05:11.99-05:20.43] IVR/System: Plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[05:20.85-05:25.81] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[05:25.96-05:30.26] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[05:42.95-05:48.97] IVR/System: We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[05:49.12-05:54.44] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION].
[05:54.62-06:02.29] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[06:02.48-06:09.34] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION].
[06:09.52-06:14.58] IVR/System: During this time we have evolved to provide a more reduced contact experience when interacting with us.
[06:14.70-06:21.88] IVR/System: We will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion.
[06:21.95-06:26.61] IVR/System: We can create your invoice for service electronically and accept payment via the phone.
[06:27.31-06:29.33] IVR/System: Whether it's a repair donen on a window.
[06:29.45-06:34.94] IVR/System: A replacement or a custom glass solution for your home [ORGANIZATION] is here to serve you.
[06:38.64-06:39.69] IVR/System: The choice is clear.
[06:39.73-06:44.52] IVR/System: For windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[06:44.64-06:51.19] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives Carma makers do.
[06:51.73-06:58.11] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[06:58.88-07:00.45] IVR/System: Don't put your safety at risk.
[07:00.52-07:02.35] IVR/System: Get the best guarantee in the business.
[07:02.45-07:05.06] IVR/System: Some exclusions apply. Ask for details.
[07:11.83-07:15.68] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[07:15.71-07:21.94] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[07:22.07-07:25.25] IVR/System: For your next windshield, help protect everyone in your car.
[07:25.35-07:27.39] IVR/System: Call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION].
[07:34.69-07:39.41] IVR/System: We recommend OEM quality glass and the same adhesives the car makers use.
[07:39.55-07:46.60] IVR/System: Only [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[07:46.94-07:48.50] IVR/System: Fast and friendly service.
[07:48.60-07:50.75] IVR/System: We even handle your insurance claims.
[08:09.21-08:14.92] IVR/System: We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers.
[08:15.21-08:20.51] IVR/System: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION].
[08:20.82-08:28.50] IVR/System: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[08:28.68-08:35.45] IVR/System: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION].
[08:35.83-08:38.47] IVR/System: During this time we have evolved to provide a more.
[08:38.62-08:44.02] Agent: Mr. [PERSON_NAME], I have [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] third party [OCCUPATION] who handles their claims.
[08:44.08-08:49.22] Agent: She's going to ask you a couple of questions for the claim process and we will go ahead and schedule that.
[08:49.27-08:50.25] Agent: I'll put myself on mute.
[08:50.28-08:53.20] Agent: Okay? Okay, perfect. Thank you.
[08:53.36-08:54.46] Customer: Hi. You're welcome.
[08:56.08-09:05.48] Agent: Hello, Mr. [PERSON_NAME]. My name is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and I have a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] policy holder who needs a [PHONE_NUMBER] sh'm sorry.
[09:05.60-09:07.54] Agent: I'll be assisting your claims today.
[09:07.71-09:12.32] IVR/System: Please advise that our conversation being recorded for quality assurance now.
[09:12.34-09:16.65] Agent: Have your telephone number starting with the area code to reach you in the event we get disconnected.
[09:17.34-09:18.08] Customer: Yes.
[09:25.50-09:27.09] Agent: Yes, ma'am. Ma, I'm sorry.
[09:27.11-09:29.43] Agent: Yes, sir. May I have your home zip code please?
[09:30.22-09:32.48] Customer: Yes, it's [LOCATION].
[09:36.58-09:41.24] Agent: Yes sir. Would you like to provide an email address for claim confirmation and survey?
[09:42.96-09:44.17] Customer: Sure. It's
[09:58.63-09:59.70] Agent: yes ma'am.
[10:01.48-10:02.72] Agent: Thank you for that information.
[10:02.82-10:04.74] Agent: May I please have your policy number?
[10:05.75-10:07.93] Customer: Yes, it is all read.
[10:08.24-10:10.10] Customer: [PERSON_NAME] Paul [PERSON_NAME]
[10:13.00-10:13.98] Customer: Pro 5.
[10:19.23-10:22.21] Agent: Okay. And the date that this happened for the wind show, please.
[10:23.07-10:24.34] Customer: This would be today.
[10:24.44-10:26.61] Customer: [DATE], [DATE], [DATE_INTERVAL], [DATE].
[10:27.66-10:30.49] Agent: [DURATION] [DURATION] ago. Was there any additional body damage?
[10:30.90-10:33.73] Agent: Okay. No. As results to this loss?
[10:34.59-10:40.97] Customer: No, just a the yearle the [DATE_INTERVAL] [ORGANIZATION] Pilot.
[10:43.08-10:48.58] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] has confir coverage on the [DATE_INTERVAL] and [DATE_INTERVAL] [ORGANIZATION] Pilot for windshield repair.
[10:49.32-10:52.38] Agent: Is the damage located in the driving dealing area?
[10:53.20-10:55.58] Customer: No, it's not. It's out of you.
[10:57.55-11:03.51] Agent: Okay. Yesir. And that work will be done mobly.
[11:03.60-11:05.58] Agent: Your satisfaction is guaranteed.
[11:05.91-11:10.28] Agent: Since it is a repair, their deductible of $[MONEY_AMOUNT] has been waived.
[11:10.66-11:15.33] Agent: Deductibles are only applied on the windshield needs to be removed or replaced.
[11:16.75-11:17.49] Customer: Ye
[11:19.47-11:20.57] Customer: yes, sir.
[11:25.83-11:29.35] Agent: Okay. And looks like [ORGANIZATION] will be doing the work.
[11:29.38-11:32.49] Agent: Is this the [ORGANIZATION] or the [ORGANIZATION]?
[11:32.58-11:35.71] Customer: O [ORGANIZATION]. Okay. Yes, ma'am.
[11:35.76-11:36.58] Agent: Thank you for that.
[11:36.65-11:41.42] Agent: Mr. [PERSON_NAME] allowed me to give you our callb back number should you require any further assistance with your client.
[11:42.21-11:44.42] Customer: Okay, go right on ahead with it.
[11:46.33-11:48.14] Agent: Callback number is going to be.
[11:57.09-11:59.90] Customer: You said to [PHONE_NUMBER].
[12:02.68-12:03.42] Customer: Yes.
[12:06.97-12:08.75] Agent: Okay. Awome. Thank you.
[12:10.52-12:12.14] Agent: No problem. And
[12:13.61-12:20.99] Agent: Ms. [PERSON_NAME], I have a date loss of [DATE] do with a zero deductibleay thispatch is going to be.
[12:27.14-12:28.83] Agent: Thank you, sweetheart. You have a good weekend.
[12:28.99-12:30.18] Customer: [PERSON_NAME]. Yeah, that's right.
[12:30.28-12:32.13] Agent: Right. No problem. Thanks for allowing.
[12:32.30-12:34.21] Agent: Yeah, that's right. All sorry about that.
[12:34.26-12:35.76] Agent: No, you can have a great weekendness order.
[12:35.83-12:36.92] Agent: You too. O bye.
[12:37.47-12:40.97] Agent: All right, Mr. [PERSON_NAME], did you want morning or afternoon?
[12:42.30-12:43.80] Customer: Morning would be great.
[12:44.14-12:45.00] Agent: Okay,
[12:50.75-12:52.50] Agent: so we'll come out between [TIME] and [TIME].
[12:52.54-12:53.80] Agent: Is that okay with you?
[12:54.35-13:01.00] Agent: Y. That'be perfect. All right, so I have you scheduled for the [DATE] between [TIME] and [TIME] with about a [DURATION] [DURATION] call ahead.
[13:01.90-13:04.75] Customer: Awesome. Fantastic. Thank you so much.
[13:04.93-13:08.36] Agent: No problem. Mr. [PERSON_NAME], thank you for letting us gain your business.
[13:08.39-13:09.26] Agent: And you have a good weekend.
[13:09.30-13:12.10] Agent: Okay? Thank you. You too.
[13:12.28-13:14.43] Agent: All right. Bye. Bye all.
[13:14.49-13:16.65] Agent: Bye. Caller has hung up.
[13:16.74-13:17.38] IVR/System: Please enter your.",Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit glass door. We fixure paes. This is [PERSON_NAME]. Thank you. This is [PERSON_NAME] [PERSON_NAME]. I just called [DURATION] [DURATION] ago about possibly scheduling with you guys to do a ,"Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit glass door. We fixure paes. This is [PERSON_NAME]. Thank you. This is [PERSON_NAME] [PERSON_NAME]. I just called [DURATION] [DURATION] ago about possibly scheduling with you guys to do a chip repair on my [MARITAL_STATUS] vehicle. Okay. What kind of car is it? It's a [DATE_INTERVAL] [ORGANIZATION] Pilot. All right, bear with me. Okay. Okay, no problem. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. Sir, did you want to go through insurance? Yes, ma'am. Who's your insurance carrier? It's [ORGANIZATION] [ORGANIZATION]. Do you know what your deductible is? My deductible is $[MONEY_AMOUNT], but they said that for chip repair that they'll waive the deductible. Do you have your policy number? Have you already filed a claim? I have not filed a claim through them yet, no, ma'am. Okay, so by law, you do have to file the claim. I can conference you in with them. That way we can go ahead and get this taken care of. Now, this chip, is it smaller than a quarter and not in the line of vis. Yes, correct. Okay. Did you want mobile or in shop? Mobile. The earliest for mobile would be preferential. Monday is my soonest. That'd be fine. Okay, what is the address that we're coming out to? It'd be [LOCATION] and it's [LOCATION]. It's [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. That's drive. And it's [LOCATION], [LOCATION] [LOCATION]. And what's a good telephone number to call when we're on the way and is? What name would you like me to put it under? Your [MARITAL_STATUS] or yours? You can put it under mine. [PERSON_NAME] [PERSON_NAME] and [PERSON_NAME] [PERSON_NAME]. Yes, ma'am. Mr. [PERSON_NAME]. Is it [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. All right. I'm going to go ahead and conference [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] on the phone. This claim, this process might take about [DURATION] [DURATION] [DURATION] [DURATION]. Are you okay with that? Yeah, that's fine. All right. And what is the year, make and model of the vehicle? Is the 2017Honda Pilot TouringKay. All right. Ill go ahead and get them on the phone, okay? Okay. Thank you. Youre welcome. No problem. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upf front before we start, [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plans. Advantage Plan members save 15% on all future repairs for the home andive priority service response and emergencies. Plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION]. During this time we have evolved to provide a more reduced contact experience when interacting with us. We will provide you with an electronic estimate of the work to be performed, allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone. Whether it's a repair donen on a window. A replacement or a custom glass solution for your home [ORGANIZATION] is here to serve you. The choice is clear. For windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives Carma makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION]. We recommend OEM quality glass and the same adhesives the car makers use. Only [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claims. We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION]. During this time we have evolved to provide a more. Mr. [PERSON_NAME], I have [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] third party [OCCUPATION] who handles their claims. She's going to ask you a couple of questions for the claim process and we will go ahead and schedule that. I'll put myself on mute. Okay? Okay, perfect. Thank you. Hi. You're welcome. Hello, Mr. [PERSON_NAME]. My name is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and I have a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] policy holder who needs a [PHONE_NUMBER] sh'm sorry. I'll be assisting your claims today. Please advise that our conversation being recorded for quality assurance now. Have your telephone number starting with the area code to reach you in the event we get disconnected. Yes. Yes, ma'am. Ma, I'm sorry. Yes, sir. May I have your home zip code please? Yes, it's [LOCATION]. Yes sir. Would you like to provide an email address for claim confirmation and survey? Sure. It's yes ma'am. Thank you for that information. May I please have your policy number? Yes, it is all read. [PERSON_NAME] Paul [PERSON_NAME] Pro 5. Okay. And the date that this happened for the wind show, please. This would be today. [DATE], [DATE], [DATE_INTERVAL], [DATE]. [DURATION] [DURATION] ago. Was there any additional body damage? Okay. No. As results to this loss? No, just a the yearle the [DATE_INTERVAL] [ORGANIZATION] Pilot. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] has confir coverage on the [DATE_INTERVAL] and [DATE_INTERVAL] [ORGANIZATION] Pilot for windshield repair. Is the damage located in the driving dealing area? No, it's not. It's out of you. Okay. Yesir. And that work will be done mobly. Your satisfaction is guaranteed. Since it is a repair, their deductible of $[MONEY_AMOUNT] has been waived. Deductibles are only applied on the windshield needs to be removed or replaced. Ye yes, sir. Okay. And looks like [ORGANIZATION] will be doing the work. Is this the [ORGANIZATION] or the [ORGANIZATION]? O [ORGANIZATION]. Okay. Yes, ma'am. Thank you for that. Mr. [PERSON_NAME] allowed me to give you our callb back number should you require any further assistance with your client. Okay, go right on ahead with it. Callback number is going to be. You said to [PHONE_NUMBER]. Yes. Okay. Awome. Thank you. No problem. And Ms. [PERSON_NAME], I have a date loss of [DATE] do with a zero deductibleay thispatch is going to be. Thank you, sweetheart. You have a good weekend. [PERSON_NAME]. Yeah, that's right. Right. No problem. Thanks for allowing. Yeah, that's right. All sorry about that. No, you can have a great weekendness order. You too. O bye. All right, Mr. [PERSON_NAME], did you want morning or afternoon? Morning would be great. Okay, so we'll come out between [TIME] and [TIME]. Is that okay with you? Y. That'be perfect. All right, so I have you scheduled for the [DATE] between [TIME] and [TIME] with about a [DURATION] [DURATION] call ahead. Awesome. Fantastic. Thank you so much. No problem. Mr. [PERSON_NAME], thank you for letting us gain your business. And you have a good weekend. Okay? Thank you. You too. All right. Bye. Bye all. Bye. Caller has hung up. Please enter your."
75,1170,67333d6ca32a477688bf08e2e3156b97,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/67333d6ca32a477688bf08e2e3156b97_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9108222,0.9108222380553228,552.0,1193,1193,2.161231884057971,71,8,"[DURATION], [LOCATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,88.758,103,35,39,29,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.26-00:01.81] IVR/System: [OCCUPATION], we fix your pains.
[00:01.98-00:05.45] IVR/System: Please note we are not currently offering any autog glass services.
[00:05.59-00:09.47] IVR/System: To reach the office, press [PHONE_NUMBER] for Dial by Name Directory.
[00:17.54-00:21.03] IVR/System: [ORGANIZATION] [ORGANIZATION]. Replaces all types of glass for your home.
[00:21.14-00:21.95] IVR/System: [OCCUPATION]
[00:23.61-00:25.25] IVR/System: [OCCUPATION] [OCCUPATION] Who explains this?
[00:25.30-00:26.04] IVR/System: Wiettt.
[00:27.32-00:28.64] Agent: Hi, [PERSON_NAME]. My name is [PERSON_NAME].
[00:28.68-00:30.27] Agent: I'm from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:30.32-00:31.94] Customer: The moving company. How are you?
[00:32.13-00:33.95] Agent: I'm good. How can we help you today?
[00:35.09-00:43.98] Customer: I did have some communication with [PERSON_NAME] over there via email for a customer of ours that had a damage and we wanted to get it repaired.
[00:45.20-00:49.02] Customer: I don't know if she's available or that's something you could help me out with.
[00:50.97-00:52.93] Agent: She is not available.
[00:53.08-00:55.30] Agent: Do you have an order number?
[00:57.31-01:04.09] Customer: I believe it's [NUMBER_SEQUENCE].
[01:06.11-01:09.75] Agent: Okay. You're going to need this under the company name, correct?
[01:09.81-01:11.98] Agent: Not your personal name?
[01:12.03-01:15.30] Customer: Well, it's under my name, but the customers contact information.
[01:15.39-01:19.80] Customer: I provided it in the email and his name and phone number and so forth.
[01:20.09-01:21.75] Agent: Okay. Do you need the
[01:23.69-01:26.76] Agent: work order under the business name or your name?
[01:26.81-01:29.75] Customer: Yeah, that's fine. My name or the business name.
[01:29.78-01:30.58] Customer: But my name is fine.
[01:30.61-01:31.39] Customer: Either one.
[01:50.64-01:52.94] Agent: Okay. I am not seeing
[01:54.39-01:55.14] Agent: the
[01:56.59-01:59.92] Agent: customer information. Wait, hold on.
[02:00.03-02:01.81] Agent: There we are. Got it.
[02:09.66-02:12.16] Agent: Give me one second to get this stuff in here.
[02:12.78-02:13.68] Customer: No problem.
[02:28.97-02:35.38] Agent: So the Customer's address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], correct?
[02:35.43-02:41.01] Customer: Yes. And the last correspondence I had was about [DURATION] [DURATION] ago from [PERSON_NAME].
[02:41.59-02:46.98] Customer: Measurements do need to be taken and I authorized the repairs.
[02:47.11-02:52.62] Customer: But she wrote back and said because there is a fee to come out, it has to be made before we schedule.
[02:52.67-02:53.93] Customer: In other words, payment.
[02:54.04-02:57.46] Customer: So I didn't know if that was something that I could do with you right now.
[03:02.46-03:03.51] Agent: It is.
[03:12.34-03:16.90] Agent: Is this the only picture that you got of that's all the customer?
[03:17.01-03:19.19] Customer: Yeah, that's all he provided us with.
[03:20.94-03:21.79] Agent: Okay.
[03:25.22-03:33.78] Agent: I don't want to take payment from you without fully knowing that we can help you with this.
[03:36.19-03:40.10] Customer: I. This doesn't look like [OCCUPATION] [OCCUPATION] to me.
[03:40.19-03:43.58] Customer: It looks like a piece of leaded glass.
[03:43.75-03:48.97] Customer: Which I'm not mistaken, is not something that we'be able to help you guys with.
[03:50.28-03:51.71] Agent: So what we would.
[03:51.82-04:00.22] Agent: The only thing we would really most likely be able to do is just a regular old clear glass replacement single pane, of course, because it's a [LOCATION] cabinet
[04:02.00-04:06.83] Agent: and you know, we'd have to take the old one out and go back with something that wouldn't match.
[04:06.96-04:10.62] Agent: And I'm sure your customer is not going to want that.
[04:13.09-04:14.83] Customer: Yeah, most likely. Good.
[04:14.96-04:19.62] Agent: Okay, let. I'm just not sure what brief?
[04:19.74-04:26.64] Customer: Yeah, [PERSON_NAME] had the other picture and said we can replace this for you so I'm not sure why she said that then.
[04:26.94-04:34.60] Agent: Okay, yeah she. Maybe I'm wrong but let me speak toations manager and verify that's going to be a brief hold.
[04:34.98-04:36.48] Customer: Yeah. Thanks for help.
[04:36.78-04:37.64] Customer: Thank you.
[04:42.14-04:51.66] IVR/System: [OCCUPATION] [OCCUPATION] replaces all types of glass for your home auto Even at your business, there's never been a better time to beautify your home with glass.
[04:51.83-04:59.54] IVR/System: Exquisite decorative glass inserts for your entry door, a custom design shower enclosure, glass tabletops and mirrors.
[04:59.71-05:02.29] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your paint.
[05:02.40-05:09.87] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[05:10.05-05:12.34] IVR/System: Most can be installed [ORGANIZATION] [ORGANIZATION] single day.
[05:12.47-05:15.82] IVR/System: Or update your entry doors with elegant decorative glass.
[05:15.99-05:21.34] IVR/System: Visit [URL] and see an amazing selection of glass patterns and finishes.
[05:21.51-05:28.75] IVR/System: We can also change the look of any room with a mirrored wall or protect your wood furniture with custom made glass tops.
[05:28.93-05:40.32] IVR/System: With [OCCUPATION] [OCCUPATION] you'll always know the price up front before we start call the [OCCUPATION] [OCCUPATION] we'll pick your pain we could handle all of your insurance planes.
[05:40.44-05:52.94] IVR/System: We'the quickest cure whenever yours last break [OCCUPATION] [OCCUPATION] last [OCCUPATION] sh call the [OCCUPATION] [OCCUPATION] we'll f your pains call the [OCCUPATION] [OCCUPATION] we'll fix your pain.
[05:53.05-05:56.59] IVR/System: Oh yeah. The choice is clear in windshield replacement.
[05:56.68-06:00.29] IVR/System: [ORGANIZATION] believes your safety is more important than price.
[06:00.44-06:07.50] IVR/System: We only recommend original equipment quality crash tested windshield and use the same adhesives the car makers do.
[06:07.81-06:15.03] IVR/System: Only [OCCUPATION] [OCCUPATION] guarantees your new Windsh Showield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[06:15.20-06:16.93] IVR/System: Don't put your safety at risk.
[06:17.05-06:19.50] IVR/System: Get the best guarantees in the business.
[06:19.69-06:23.68] IVR/System: [OCCUPATION] [OCCUPATION] understands your business can't close if a window breaks.
[06:23.78-06:28.56] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[06:28.70-06:34.50] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[06:34.60-06:43.12] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[06:43.45-06:52.56] IVR/System: [OCCUPATION] [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[06:52.73-07:04.56] IVR/System: Visit [URL] whether it's storefronts, dividing walls, tabletops, display play cases, [OCCUPATION] [OCCUPATION] can meet your business glass needs [ORGANIZATION] [ORGANIZATION]
[07:05.86-07:07.04] Agent: sir, are you there?
[07:07.65-07:11.48] Customer: Yep, I'm here. Yes I am sorry about that.
[07:11.77-07:17.19] Agent: So we cannot get [OCCUPATION] [OCCUPATION] or leaded glass.
[07:18.25-07:22.95] Agent: Now as far as directing you to someone who can help You.
[07:23.42-07:31.51] Agent: If that truly is a leaded glass there, we would want to refer you to the [OCCUPATION] [OCCUPATION] [OCCUPATION].
[07:31.69-07:33.39] Agent: And they're out of [LOCATION].
[07:33.56-07:37.18] Agent: They should be able to help you with that.
[07:37.68-07:42.46] Customer: Definitely what I'm looking at is some type of leaded glass.
[07:42.63-07:58.63] Customer: If it turns out that it's not, and you guys can get some better pictures from the customer and it's just clear glass with some type of design in behind it that's not actually a part of the glass, then we should be able to help you with it.
[07:58.66-08:02.64] Customer: But everything I'm seeing in this picture now, this picture does have.
[08:02.81-08:06.19] Customer: It's only, like, a portion of the glass, and then it has something called.
[08:06.30-08:10.31] Customer: Has some writing in the middle of the picture called DocuSign Envelope.
[08:10.89-08:13.69] Customer: Yeah, that's the A form.
[08:13.74-08:14.54] Customer: Yeah. That we use.
[08:14.60-08:15.92] Customer: That's probably why that's.
[08:16.33-08:30.84] Customer: Yeah. If. If you can confirm that it is not leaded glass and it's just regular old glass with some type of design in front or behind it, then we may be able to help you.
[08:30.90-08:37.89] Agent: But I don't want to take a pict from you without knowing that we can actually help you.
[08:39.75-08:41.11] Customer: Nop all makes sense.
[08:41.21-08:42.16] Customer: All right, I appreciate it.
[08:42.18-08:44.97] Agent: I'll double check with the customer, see if it's a pattern or not.
[08:45.00-08:53.50] Customer: And I just wrote down the other [OCCUPATION] [OCCUPATION] [OCCUPATION] you recommended to me, so, I mean, we're narrowing things down, so even if it doesn't seem like a el, it is.
[08:53.53-08:54.45] Customer: So I appreciate it.
[08:54.52-09:04.23] Agent: Okay, well, I'm sorry for the confusion, and just give us a call back if anything changes or if it's something that we should be able to help you with.
[09:04.73-09:06.51] Customer: Okay, Sounds good. Appreciate the help.
[09:06.56-09:08.25] Agent: Thank you. You're welcome.
[09:08.35-09:08.88] Customer: Ye. Bye.","[OCCUPATION], we fix your pains. Please note we are not currently offering any autog glass services. To reach the office, press [PHONE_NUMBER] for Dial by Name Directory. [ORGANIZATION] [ORGANIZATION]. Replaces all types of glass for your home. [OCCUPATION] [OCCUPATION] [OCCUPATION] Who explains this? Wiettt. Hi, [PERSON_NAME]. My name is [PERSON_NAME]. I'm from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. The moving company. How are you? I'm good. How can we help you today? I di","[OCCUPATION], we fix your pains. Please note we are not currently offering any autog glass services. To reach the office, press [PHONE_NUMBER] for Dial by Name Directory. [ORGANIZATION] [ORGANIZATION]. Replaces all types of glass for your home. [OCCUPATION] [OCCUPATION] [OCCUPATION] Who explains this? Wiettt. Hi, [PERSON_NAME]. My name is [PERSON_NAME]. I'm from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. The moving company. How are you? I'm good. How can we help you today? I did have some communication with [PERSON_NAME] over there via email for a customer of ours that had a damage and we wanted to get it repaired. I don't know if she's available or that's something you could help me out with. She is not available. Do you have an order number? I believe it's [NUMBER_SEQUENCE]. Okay. You're going to need this under the company name, correct? Not your personal name? Well, it's under my name, but the customers contact information. I provided it in the email and his name and phone number and so forth. Okay. Do you need the work order under the business name or your name? Yeah, that's fine. My name or the business name. But my name is fine. Either one. Okay. I am not seeing the customer information. Wait, hold on. There we are. Got it. Give me one second to get this stuff in here. No problem. So the Customer's address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], correct? Yes. And the last correspondence I had was about [DURATION] [DURATION] ago from [PERSON_NAME]. Measurements do need to be taken and I authorized the repairs. But she wrote back and said because there is a fee to come out, it has to be made before we schedule. In other words, payment. So I didn't know if that was something that I could do with you right now. It is. Is this the only picture that you got of that's all the customer? Yeah, that's all he provided us with. Okay. I don't want to take payment from you without fully knowing that we can help you with this. I. This doesn't look like [OCCUPATION] [OCCUPATION] to me. It looks like a piece of leaded glass. Which I'm not mistaken, is not something that we'be able to help you guys with. So what we would. The only thing we would really most likely be able to do is just a regular old clear glass replacement single pane, of course, because it's a [LOCATION] cabinet and you know, we'd have to take the old one out and go back with something that wouldn't match. And I'm sure your customer is not going to want that. Yeah, most likely. Good. Okay, let. I'm just not sure what brief? Yeah, [PERSON_NAME] had the other picture and said we can replace this for you so I'm not sure why she said that then. Okay, yeah she. Maybe I'm wrong but let me speak toations manager and verify that's going to be a brief hold. Yeah. Thanks for help. Thank you. [OCCUPATION] [OCCUPATION] replaces all types of glass for your home auto Even at your business, there's never been a better time to beautify your home with glass. Exquisite decorative glass inserts for your entry door, a custom design shower enclosure, glass tabletops and mirrors. [OCCUPATION] [OCCUPATION] can do more than fix your paint. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed [ORGANIZATION] [ORGANIZATION] single day. Or update your entry doors with elegant decorative glass. Visit [URL] and see an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall or protect your wood furniture with custom made glass tops. With [OCCUPATION] [OCCUPATION] you'll always know the price up front before we start call the [OCCUPATION] [OCCUPATION] we'll pick your pain we could handle all of your insurance planes. We'the quickest cure whenever yours last break [OCCUPATION] [OCCUPATION] last [OCCUPATION] sh call the [OCCUPATION] [OCCUPATION] we'll f your pains call the [OCCUPATION] [OCCUPATION] we'll fix your pain. Oh yeah. The choice is clear in windshield replacement. [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality crash tested windshield and use the same adhesives the car makers do. Only [OCCUPATION] [OCCUPATION] guarantees your new Windsh Showield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. [OCCUPATION] [OCCUPATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [OCCUPATION] [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Visit [URL] whether it's storefronts, dividing walls, tabletops, display play cases, [OCCUPATION] [OCCUPATION] can meet your business glass needs [ORGANIZATION] [ORGANIZATION] sir, are you there? Yep, I'm here. Yes I am sorry about that. So we cannot get [OCCUPATION] [OCCUPATION] or leaded glass. Now as far as directing you to someone who can help You. If that truly is a leaded glass there, we would want to refer you to the [OCCUPATION] [OCCUPATION] [OCCUPATION]. And they're out of [LOCATION]. They should be able to help you with that. Definitely what I'm looking at is some type of leaded glass. If it turns out that it's not, and you guys can get some better pictures from the customer and it's just clear glass with some type of design in behind it that's not actually a part of the glass, then we should be able to help you with it. But everything I'm seeing in this picture now, this picture does have. It's only, like, a portion of the glass, and then it has something called. Has some writing in the middle of the picture called DocuSign Envelope. Yeah, that's the A form. Yeah. That we use. That's probably why that's. Yeah. If. If you can confirm that it is not leaded glass and it's just regular old glass with some type of design in front or behind it, then we may be able to help you. But I don't want to take a pict from you without knowing that we can actually help you. Nop all makes sense. All right, I appreciate it. I'll double check with the customer, see if it's a pattern or not. And I just wrote down the other [OCCUPATION] [OCCUPATION] [OCCUPATION] you recommended to me, so, I mean, we're narrowing things down, so even if it doesn't seem like a el, it is. So I appreciate it. Okay, well, I'm sorry for the confusion, and just give us a call back if anything changes or if it's something that we should be able to help you with. Okay, Sounds good. Appreciate the help. Thank you. You're welcome. Ye. Bye."
76,138,0e724aaa710e432195bacb7d6966761c,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/0e724aaa710e432195bacb7d6966761c_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.910433,0.9104329844497608,796.0,1672,1672,2.100502512562814,198,13,"[ACCOUNT_NUMBER], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.73,165,106,39,20,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.38-00:02.97] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION].
[00:03.07-00:07.21] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.33-00:09.15] IVR/System: This call may be recorded.
[00:10.78-00:13.34] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:13.49-00:20.23] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit
[00:23.09-00:24.35] IVR/System: glass door. We fer paes.
[00:24.38-00:26.80] Agent: This is [PERSON_NAME]. Hey, here.
[00:26.86-00:28.01] Agent: This is [PERSON_NAME] [PERSON_NAME].
[00:28.04-00:37.09] Customer: I just called [DURATION] second ago about possibly scheduling with you guys to do [DURATION] chip repair on my [MARITAL_STATUS] vehicle.
[00:40.99-00:42.94] Agent: Okay. What kind of car is it?
[00:43.52-00:46.30] Customer: It's [DURATION] [DATE_INTERVAL] [ORGANIZATION] Pilot.
[00:46.67-00:47.56] Agent: All right, bear with me.
[00:47.58-00:49.90] Agent: Okay. Okay. No problem.
[00:50.27-00:52.84] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:52.99-01:00.86] IVR/System: We can help beautify your home and bath with luxurious glass shower and tubing enclosures designed to fit any style and size.
[01:01.04-01:03.24] IVR/System: Most can be installed in [DURATION] single day.
[01:03.35-01:06.59] IVR/System: Or update your entry doors with elegant decorative glass.
[01:06.65-01:13.34] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with [DURATION] mirrored wall.
[01:13.40-01:16.56] IVR/System: Or protect your furniture with custom glass tops.
[01:20.67-01:22.48] Agent: Sir, did you want to go through insurance?
[01:23.56-01:26.67] Customer: Yes, ma'am. Who's your insurance carrier?
[01:27.25-01:28.75] Customer: It's [ORGANIZATION] [ORGANIZATION].
[01:30.17-01:31.83] Agent: Do you know what your deductible is?
[01:33.25-01:39.78] Customer: My deductible is $[MONEY_AMOUNT], but they said that for chip repair that they'll waive the deductible.
[01:40.41-01:42.50] Agent: Do you have your policy number?
[01:43.72-01:45.86] Agent: Did they gate. Have you already filed [DURATION] claim?
[01:46.56-01:49.00] Customer: I have not filed [DURATION] claim through them yet.
[01:49.06-01:53.44] Agent: No, ma'am. Okay. So by law, you do have to file [DURATION] claim.
[01:53.78-01:55.77] Agent: I can conference you in with them.
[01:56.34-01:58.40] Agent: That way we can go ahead and get this taken care of.
[01:58.43-02:01.36] Agent: Now, this chip, is it smaller than [DURATION] quarter and not in the line of vis.
[02:02.22-02:07.20] Customer: Yes, correct. Okay. And did you want mobile or in shop?
[02:08.71-02:12.65] Customer: Mobile. The earliest for mobile would be preferential.
[02:13.54-02:15.00] Customer: Monday is my soonest.
[02:15.56-02:19.78] Agent: That'd be fine. Okay, what is the address that we're coming out to?
[02:20.32-02:24.44] Customer: It'd be [LOCATION]. And it's [LOCATION].
[02:24.49-02:28.22] Customer: It's [LOCATION], [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:28.88-02:34.34] Customer: That's [LOCATION]. And it's [LOCATION], [LOCATION] [LOCATION].
[02:37.41-02:40.06] Agent: And what's [DURATION] good telephone number to call when we're on the way?
[02:45.84-02:48.60] Agent: And what name would you like me to put it under?
[02:48.62-02:49.82] Agent: Your [MARITAL_STATUS] or yours?
[02:50.32-02:51.62] Customer: You can put it under mine.
[02:51.73-02:54.03] Customer: [PERSON_NAME] [PERSON_NAME] and [PERSON_NAME] [PERSON_NAME].
[02:54.56-02:56.56] Agent: Yes, ma'am. Mr. [PERSON_NAME].
[02:56.60-02:58.34] Agent: Is it [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]?
[02:58.93-03:00.59] Customer: It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME].
[03:01.00-03:01.82] Agent: Okay.
[03:03.49-03:06.80] Agent: All right. I'm going to go ahead and conference [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] on the phone.
[03:06.86-03:09.70] Agent: This claim, this process might take about [DURATION] [DURATION] [DURATION] [DURATION].
[03:09.73-03:10.94] Agent: Are you okay with that?
[03:11.43-03:13.38] Customer: Yeah, that's fine. All right.
[03:13.43-03:15.84] Agent: And what is the year, make and model of the vehicle?
[03:16.50-03:19.88] Customer: Is the 2017Honda Pilot Touring.
[03:20.31-03:21.16] Agent: Okay.
[03:27.78-03:29.36] Agent: All right. I'll go ahead and get them on the phone.
[03:29.39-03:31.77] Customer: Okay. Okay. Thank you.
[03:31.94-03:33.28] Agent: You're welcome. No problem.
[03:34.47-03:37.00] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[03:37.15-03:45.03] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[03:45.22-03:50.77] IVR/System: Most can be installed in [DURATION] single day or update your entry doors with elegant decorative glass.
[03:50.83-04:00.75] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with [DURATION] mirrored wall or protect your furniture with custom glass tops.
[04:07.74-04:11.72] IVR/System: With [ORGANIZATION] [ORGANIZATION], you'll always know the price of front before we start.
[04:11.88-04:15.74] IVR/System: [ORGANIZATION] understands your business can't close if [DURATION] window breaks.
[04:15.85-04:19.91] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[04:20.00-04:24.97] Agent: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[04:25.07-04:32.67] Agent: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[04:34.17-04:43.24] Agent: [ORGANIZATION] provides [DURATION] wide range of th specialty commercial glass, fire rated bullet resistance, reflective, energy efficient or even two way mirrors.
[04:43.37-04:50.44] Agent: Whether it's storefron dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[04:56.81-05:11.83] Agent: There's never [DURATION] good time for glass to break, but you can plan an advance for savings and service with [ORGANIZATION] Advantage Plans Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[05:11.96-05:20.43] Agent: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[05:20.81-05:25.81] Agent: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[05:25.96-05:30.23] Agent: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[05:42.96-05:48.98] Agent: We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers.
[05:49.13-05:54.41] Agent: Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION].
[05:54.59-06:02.28] Agent: Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[06:02.48-06:09.33] Agent: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION].
[06:09.52-06:13.27] Agent: During this time, we have evolved to provide [DURATION] more reduced contact experience.
[06:13.31-06:14.58] Agent: When interacting with us.
[06:14.71-06:21.85] Agent: We will provide you with an electronic estimate of the work to be performed allowing you to know the cost before we start on completion.
[06:21.92-06:34.92] Agent: We can create your invoice for service electronically and accept payment via the phone Whether it's [DURATION] repair done on [DURATION] window, [DURATION] replacement or [DURATION] custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you.
[06:38.62-06:39.65] Agent: The choice is clear.
[06:39.69-06:44.50] Agent: For windshield replacement, [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[06:44.62-06:51.15] Agent: We only recommend original equipment quality, crash tested windshields and use the same adhesives Carma makers do.
[06:51.69-06:58.07] Agent: Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus [DURATION] lifetime against leaks and defects.
[06:58.88-07:00.45] Agent: Don't put your safety at risk.
[07:00.52-07:02.35] Agent: Get the best guarantee in the business.
[07:02.45-07:05.01] Agent: Some exclusions apply. Ask for details.
[07:11.80-07:15.65] Agent: Your windshield does more than keep out wind and rain during an accident.
[07:15.68-07:21.94] Agent: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[07:22.07-07:25.23] Agent: For your next windshield, help protect everyone in your car.
[07:25.34-07:27.39] Agent: Call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION].
[07:34.65-07:39.39] Agent: We recommend OEM quality glass and the same adhesives the car makers use.
[07:39.54-07:46.60] Agent: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus [DURATION] lifetime against leaks and defects.
[07:46.89-07:48.46] Agent: Fast and friendly service.
[07:48.56-07:50.73] Agent: We even handle your insurance claims.
[08:09.19-08:14.88] Agent: We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers.
[08:15.19-08:20.50] Agent: Protecting the health of our country, our communities and our team is not new to [ORGANIZATION] [ORGANIZATION].
[08:20.80-08:28.47] Agent: Over the past [DURATION] [DURATION] our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[08:28.65-08:35.41] Agent: Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION].
[08:35.84-08:38.43] Agent: During this time we have evolved to provide [DURATION] more.
[08:38.60-08:43.99] Agent: Mr. [PERSON_NAME], I have [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] third party [OCCUPATION] who handles their claims.
[08:44.05-08:49.19] Agent: She's going to ask you [DURATION] couple of questions the claim process and we will go ahead and schedule that.
[08:49.25-08:50.24] Agent: I'll put myself on mute.
[08:50.27-08:53.11] Agent: Okay? Okay, perfect. Thank you.
[08:53.29-08:54.45] Agent: [PERSON_NAME]. You're welcome.
[08:56.02-09:04.94] Agent: Hello, Missister [PERSON_NAME]. My name is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and I have [DURATION] [ORGANIZATION] [ORGANIZATION] federal policyholder who needs [DURATION] 1 sh o.
[09:04.96-09:07.51] Agent: Sory. I'll be assisting your claims today.
[09:07.69-09:11.25] Agent: Please advise that our conversation being recorded for quality assurance.
[09:12.04-09:16.62] Agent: Now have your CE telephone on the startom with the area code to reach you in the event we get disconnected.
[09:21.00-09:21.99] Customer: [PHONE_NUMBER].
[09:25.49-09:27.06] Agent: Yes ma'am. I'm sorry.
[09:27.09-09:29.42] Agent: Yes sir. May I have your home zip code please?
[09:30.09-09:32.35] Customer: Yes, it's [LOCATION].
[09:36.57-09:41.23] Agent: Yes sir. Would you like to provide an email address foruring confirmation and the survey?
[09:42.83-09:44.00] Customer: Sure. It's
[09:49.95-09:50.97] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[09:56.99-09:59.57] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes ma'am.
[10:01.47-10:02.69] Agent: Thank you for that information.
[10:02.78-10:04.73] Agent: May I please have your policy number?
[10:05.59-10:08.14] Customer: Yes, it is all readly.
[10:08.23-10:09.97] Customer: [ACCOUNT_NUMBER], [ACCOUNT_NUMBER], [ACCOUNT_NUMBER]
[10:13.11-10:13.85] Customer: [ACCOUNT_NUMBER].
[10:19.23-10:22.21] Agent: Okay. And the date that this happened for the One show, please.
[10:22.90-10:26.45] Customer: This would be today [DATE] [DATE].
[10:27.38-10:28.35] Customer: About [DURATION] [DURATION] ago.
[10:28.42-10:30.49] Agent: Was there any additional body damage?
[10:30.90-10:33.73] Agent: Okay. As results to this loss?
[10:34.47-10:37.83] Customer: Nop just the the vehicle.
[10:38.49-10:40.83] IVR/System: The [DATE_INTERVAL] [ORGANIZATION] Pilot
[10:43.04-10:48.59] Agent: [ORGANIZATION] [ORGANIZATION] [OCCUPATION] has to find coverage on the [DATE_INTERVAL] [ORGANIZATION] Pilot for windshield repair.
[10:49.37-10:52.42] Agent: Is the damage located in the driving viewing area?
[10:53.04-10:55.47] Customer: No, it's not. S out of you
[10:57.61-11:05.61] Agent: okay? Yes, sir. And that work will be done Mobly your satisfaction is guaranteed.
[11:05.95-11:10.33] Agent: Since it is [DURATION] repair, their deductible of $[MONEY_AMOUNT] has been waived.
[11:10.71-11:15.37] Agent: Deuctible was all only applied when the windshield needs to be removed or replaced.
[11:16.62-11:17.37] Customer: Yes.
[11:19.50-11:20.57] Customer: Yes, sir.
[11:25.83-11:29.35] Agent: Okay. And looks like [ORGANIZATION] will be doing the work.
[11:29.38-11:34.02] Agent: Is this the [ORGANIZATION] for the [ORGANIZATION] [ORGANIZATION]?
[11:34.08-11:36.60] Agent: Okay. Yes, ma'am. Thank you for that.
[11:36.67-11:41.45] Agent: Mr. [PERSON_NAME] allowed me to give you our callb back number should be required any further assistance with your client.
[11:42.11-11:44.33] Customer: Okay, go right on ahead with it.
[11:46.35-11:48.16] Agent: Callback number is going to be.
[11:57.00-11:59.78] Agent: You said [PHONE_NUMBER]?
[12:02.73-12:03.47] Customer: Yes.
[12:06.85-12:08.66] Agent: Okay, awesome. Thank you.
[12:10.52-12:12.18] Agent: No problem. And
[12:13.61-12:20.99] Agent: Ms. [PERSON_NAME], I have [DURATION] date loss of [DATE] [DATE] with [DURATION] zero deductiblekay dispatch is going to be.
[12:27.16-12:28.50] Agent: Thank you, sweetheart. You have [DURATION] good weekend.
[12:28.53-12:30.12] Customer: Sor. Nope. Yeah, that's right.
[12:30.21-12:32.62] Agent: That's problem than for allowing Ye.
[12:32.65-12:34.23] Agent: That's right. Sorry about that.
[12:34.28-12:35.82] Agent: No, you can have [DURATION] great weekend as well.
[12:35.89-12:36.95] Customer: You too. Bye. Bye.
[12:37.52-12:40.99] Agent: All right, Mr. [PERSON_NAME], did you want morning or afternoon?
[12:42.21-12:43.75] Customer: Morning would be great.
[12:50.78-12:52.54] Agent: So we'll come out between [TIME] and [TIME].
[12:52.59-12:53.80] Agent: Is that okay with you?
[12:54.23-12:55.76] Customer: Yes, that would be perfect.
[12:56.07-13:01.04] Agent: All right, so I have you scheduled for the [DATE] between [TIME] and [TIME] with about [DURATION] [DURATION] [DURATION] call ahead.
[13:01.78-13:04.61] Customer: Awesome. Fantastic. Thank you so much.
[13:04.95-13:08.36] Agent: No problem. Mr. [PERSON_NAME], thank you for letting us gain your business.
[13:08.39-13:09.28] Agent: And you have [DURATION] good weekend.
[13:09.31-13:11.92] Agent: Okay? Thank you. You too.
[13:12.26-13:13.02] Agent: All right, bye.","Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit glass door. We fer paes. This is [PERSON_NAME]. Hey, here. This is [PERSON_NAME] [PERSON_NAME]. I just called [DURATION] second ago about possibly scheduling with you guys to do [DURATION","Thank you for calling the [ORGANIZATION] [ORGANIZATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit glass door. We fer paes. This is [PERSON_NAME]. Hey, here. This is [PERSON_NAME] [PERSON_NAME]. I just called [DURATION] second ago about possibly scheduling with you guys to do [DURATION] chip repair on my [MARITAL_STATUS] vehicle. Okay. What kind of car is it? It's [DURATION] [DATE_INTERVAL] [ORGANIZATION] Pilot. All right, bear with me. Okay. Okay. No problem. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tubing enclosures designed to fit any style and size. Most can be installed in [DURATION] single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with [DURATION] mirrored wall. Or protect your furniture with custom glass tops. Sir, did you want to go through insurance? Yes, ma'am. Who's your insurance carrier? It's [ORGANIZATION] [ORGANIZATION]. Do you know what your deductible is? My deductible is $[MONEY_AMOUNT], but they said that for chip repair that they'll waive the deductible. Do you have your policy number? Did they gate. Have you already filed [DURATION] claim? I have not filed [DURATION] claim through them yet. No, ma'am. Okay. So by law, you do have to file [DURATION] claim. I can conference you in with them. That way we can go ahead and get this taken care of. Now, this chip, is it smaller than [DURATION] quarter and not in the line of vis. Yes, correct. Okay. And did you want mobile or in shop? Mobile. The earliest for mobile would be preferential. Monday is my soonest. That'd be fine. Okay, what is the address that we're coming out to? It'd be [LOCATION]. And it's [LOCATION]. It's [LOCATION], [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION]. That's [LOCATION]. And it's [LOCATION], [LOCATION] [LOCATION]. And what's [DURATION] good telephone number to call when we're on the way? And what name would you like me to put it under? Your [MARITAL_STATUS] or yours? You can put it under mine. [PERSON_NAME] [PERSON_NAME] and [PERSON_NAME] [PERSON_NAME]. Yes, ma'am. Mr. [PERSON_NAME]. Is it [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Okay. All right. I'm going to go ahead and conference [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] on the phone. This claim, this process might take about [DURATION] [DURATION] [DURATION] [DURATION]. Are you okay with that? Yeah, that's fine. All right. And what is the year, make and model of the vehicle? Is the 2017Honda Pilot Touring. Okay. All right. I'll go ahead and get them on the phone. Okay. Okay. Thank you. You're welcome. No problem. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in [DURATION] single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with [DURATION] mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION], you'll always know the price of front before we start. [ORGANIZATION] understands your business can't close if [DURATION] window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides [DURATION] wide range of th specialty commercial glass, fire rated bullet resistance, reflective, energy efficient or even two way mirrors. Whether it's storefron dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never [DURATION] good time for glass to break, but you can plan an advance for savings and service with [ORGANIZATION] Advantage Plans Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. We have been providing quality home and business glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our teams is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION]. During this time, we have evolved to provide [DURATION] more reduced contact experience. When interacting with us. We will provide you with an electronic estimate of the work to be performed allowing you to know the cost before we start on completion. We can create your invoice for service electronically and accept payment via the phone Whether it's [DURATION] repair done on [DURATION] window, [DURATION] replacement or [DURATION] custom glass solution for your home, [ORGANIZATION] [ORGANIZATION] is here to serve you. The choice is clear. For windshield replacement, [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives Carma makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your windshield for [DURATION] [DURATION] [DURATION] against breakage plus [DURATION] lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantee in the business. Some exclusions apply. Ask for details. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION]. We recommend OEM quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus [DURATION] lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claims. We have been providing quality auto glass repair since [DATE_INTERVAL] for the safety of our customers. Protecting the health of our country, our communities and our team is not new to [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION] our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always provided professional expertise, quality repairs and outstanding [OCCUPATION] [OCCUPATION]. During this time we have evolved to provide [DURATION] more. Mr. [PERSON_NAME], I have [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] third party [OCCUPATION] who handles their claims. She's going to ask you [DURATION] couple of questions the claim process and we will go ahead and schedule that. I'll put myself on mute. Okay? Okay, perfect. Thank you. [PERSON_NAME]. You're welcome. Hello, Missister [PERSON_NAME]. My name is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and I have [DURATION] [ORGANIZATION] [ORGANIZATION] federal policyholder who needs [DURATION] 1 sh o. Sory. I'll be assisting your claims today. Please advise that our conversation being recorded for quality assurance. Now have your CE telephone on the startom with the area code to reach you in the event we get disconnected. [PHONE_NUMBER]. Yes ma'am. I'm sorry. Yes sir. May I have your home zip code please? Yes, it's [LOCATION]. Yes sir. Would you like to provide an email address foruring confirmation and the survey? Sure. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes ma'am. Thank you for that information. May I please have your policy number? Yes, it is all readly. [ACCOUNT_NUMBER], [ACCOUNT_NUMBER], [ACCOUNT_NUMBER] [ACCOUNT_NUMBER]. Okay. And the date that this happened for the One show, please. This would be today [DATE] [DATE]. About [DURATION] [DURATION] ago. Was there any additional body damage? Okay. As results to this loss? Nop just the the vehicle. The [DATE_INTERVAL] [ORGANIZATION] Pilot [ORGANIZATION] [ORGANIZATION] [OCCUPATION] has to find coverage on the [DATE_INTERVAL] [ORGANIZATION] Pilot for windshield repair. Is the damage located in the driving viewing area? No, it's not. S out of you okay? Yes, sir. And that work will be done Mobly your satisfaction is guaranteed. Since it is [DURATION] repair, their deductible of $[MONEY_AMOUNT] has been waived. Deuctible was all only applied when the windshield needs to be removed or replaced. Yes. Yes, sir. Okay. And looks like [ORGANIZATION] will be doing the work. Is this the [ORGANIZATION] for the [ORGANIZATION] [ORGANIZATION]? Okay. Yes, ma'am. Thank you for that. Mr. [PERSON_NAME] allowed me to give you our callb back number should be required any further assistance with your client. Okay, go right on ahead with it. Callback number is going to be. You said [PHONE_NUMBER]? Yes. Okay, awesome. Thank you. No problem. And Ms. [PERSON_NAME], I have [DURATION] date loss of [DATE] [DATE] with [DURATION] zero deductiblekay dispatch is going to be. Thank you, sweetheart. You have [DURATION] good weekend. Sor. Nope. Yeah, that's right. That's problem than for allowing Ye. That's right. Sorry about that. No, you can have [DURATION] great weekend as well. You too. Bye. Bye. All right, Mr. [PERSON_NAME], did you want morning or afternoon? Morning would be great. So we'll come out between [TIME] and [TIME]. Is that okay with you? Yes, that would be perfect. All right, so I have you scheduled for the [DATE] between [TIME] and [TIME] with about [DURATION] [DURATION] [DURATION] call ahead. Awesome. Fantastic. Thank you so much. No problem. Mr. [PERSON_NAME], thank you for letting us gain your business. And you have [DURATION] good weekend. Okay? Thank you. You too. All right, bye."
77,593,2d93154a88c14606a2f46dd49a1b18e7,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/2d93154a88c14606a2f46dd49a1b18e7_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9103281,0.9103280738073808,641.0,1111,1111,1.7332293291731669,78,10,"[DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.723,126,75,42,9,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.46-00:02.31] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.46-00:07.34] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:07.48-00:09.47] IVR/System: For all other services, please
[00:13.94-00:17.02] IVR/System: please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[00:17.20-00:20.75] IVR/System: [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service.
[00:20.90-00:24.02] IVR/System: [ORGANIZATION] All Weather premium blades are available for $[MONEY_AMOUNT].
[00:24.14-00:26.67] IVR/System: [MONEY_AMOUNT]. Ask us about Wiper blades.
[00:26.84-00:33.74] IVR/System: In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed.
[00:43.65-00:45.49] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:45.55-00:47.91] Agent: This is [PERSON_NAME]. How may I assist you?
[00:48.97-00:53.42] Customer: Hi, I was wondering if I could possibly get an estimate on a back windshield.
[00:55.90-00:58.91] Agent: On a Backlass. I can certainly help you with that.
[00:59.26-01:01.80] Agent: Let me just pull up some information.
[01:02.30-01:06.19] Agent: So this is the first time you're reaching out to us for that quote?
[01:06.97-01:08.75] Customer: Yeah. I've never called.
[01:10.38-01:15.03] Agent: Okay. And you didn't try to fill out an online request?
[01:15.81-01:19.95] Customer: No, I'm currently on my break at work, so I thought it'd be quicker if I just called.
[01:21.55-01:23.35] Agent: Okay, I can certainly help you.
[01:23.37-01:24.72] Agent: And what's your first name?
[01:25.31-01:26.20] Customer: [PERSON_NAME].
[01:28.91-01:30.33] Agent: How do you spell that?
[01:31.14-01:34.12] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:36.50-01:38.31] Agent: Thank you. And your last name?
[01:38.34-01:38.92] Customer: [PERSON_NAME]
[01:40.14-01:43.05] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:45.77-01:50.94] Agent: Okay, and is the phone number you're calling me on now a good number for you?
[01:51.56-01:52.31] Customer: Yes.
[01:53.77-01:55.67] Agent: Is that a cel or landline?
[01:56.33-01:58.94] Customer: It's a cel. No.
[01:59.01-02:00.91] Agent: And do you have an email too?
[02:01.77-02:02.50] Customer: Yep.
[02:03.89-02:11.03] Customer: It's going to be the first and the last name that I gave you the number [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[02:14.22-02:15.60] Agent: Okay, thank you.
[02:16.82-02:20.28] Agent: All right. And what's the year making model of the vehicle?
[02:20.99-02:25.84] Customer: It's a [DATE_INTERVAL] [ORGANIZATION] Forenza sedan.
[02:27.71-02:31.28] Agent: [ORGANIZATION]. Okay, I'm just locating your vehicle.
[02:43.49-02:45.22] Agent: Did you say Forerenza?
[02:45.29-02:47.38] Customer: F O R E N Z A?
[02:48.16-02:55.93] Agent: Yes. Okay. And I'm sorry, what was the style?
[02:56.00-02:58.06] Agent: Was it two door, four door?
[02:58.84-03:03.69] Customer: The four door sedan..ueor sedan?
[03:04.38-03:06.82] Customer: Yes. I don't know what's going on with my system.
[03:06.87-03:09.31] Agent: It'searching for that vehicle here.
[03:09.41-03:10.04] Customer: Yes.
[03:16.47-03:19.16] Agent: Seems to be spinning at the style.
[03:19.91-03:23.65] Agent: Let me see if I switch the style and then switch it back.
[03:31.84-03:34.43] Agent: Okay. And that's a fourooor sedan?
[03:35.21-03:39.70] Agent: Yes, ma'am. Okay, let me just save that.
[03:39.89-03:42.15] Agent: And you said it was a back glass, right?
[03:42.84-03:45.03] Customer: Yes, the back window.
[03:46.41-03:51.50] Agent: Okay. And is the [LOCATION] shop a good location where you would want that work done?
[03:52.21-03:52.94] Customer: Yes.
[03:54.66-03:58.75] Agent: Okay. Algh. I'm just updating that.
[03:58.91-04:01.16] Agent: Let me get the back glass in here.
[04:10.75-04:11.65] Agent: Okay.
[04:17.38-04:19.44] Agent: And just pull the glass up.
[04:29.21-04:31.95] Agent: Okay. It looks like that the heated back glass.
[04:32.45-04:36.75] Agent: And now I'm just going to check with our [OCCUPATION] to see if they have the glass available.
[04:37.89-04:38.75] Agent: All right.
[04:51.75-04:56.18] Agent: Okay. I do see the glasses available in our local warehouse.
[04:57.12-04:58.92] Agent: So let me get you a price here.
[04:58.98-05:00.06] Agent: Just a minute.
[05:17.74-05:22.36] Agent: And would you be bringing it in shot to us for that replacement?
[05:23.13-05:23.88] Customer: Yes.
[05:25.18-05:28.00] Agent: Okay, let me just get you the total here.
[05:39.62-05:42.17] Agent: Okay. So for us to do that
[05:43.46-05:45.20] Agent: back glass in our shop.
[05:45.35-05:46.79] Agent: Let's get a total here.
[05:46.85-05:47.79] Agent: Just to bear with me.
[05:47.81-05:49.20] Agent: I'm just saving it.
[05:50.67-05:59.35] Agent: All right, so for us to do the backl all parts and labor in our shop, that total would be [MONEY_AMOUNT].
[05:59.81-06:09.08] Agent: [MONEY_AMOUNT]. $[MONEY_AMOUNT]. Yes. Did you want toowule that for you?
[06:10.35-06:11.43] Customer: Yesah. If we could.
[06:11.46-06:12.73] Customer: That would be amazing.
[06:14.50-06:17.49] Agent: Okay, I can certainly get you on the schedule.
[06:18.31-06:22.08] Agent: And let me see here what our schedule looks like.
[06:22.27-06:26.93] Agent: And for scheduling, can I get a home address for you to put in our system?
[06:27.79-06:31.37] Customer: Yep, [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION].
[06:33.39-06:36.77] Agent: [LOCATION] [LOCATION]. Okay. And your zip code there?
[06:37.71-06:39.38] Customer: [LOCATION].
[06:42.44-06:47.01] Agent: Okay. And let me see when we can get you on the schedule.
[06:47.04-06:49.50] Agent: I'm just going to take a look at our schedule.
[06:50.04-07:01.94] Agent: And did you. Are you able to do a drop off appointment where you leave it with us for the [DURATION] where we call you when it's ready, or are you needing to wait in our shop for it to be installed?
[07:03.71-07:08.18] Customer: I'll probably either have to wait because I don't think I'll have a ride.
[07:10.07-07:11.95] Agent: Okay, so waiter time.
[07:12.12-07:13.81] Agent: Let me take a look here.
[07:20.80-07:28.13] Customer: I was going to say I went camping with some friends and some dude literally like attacked my car and smash my back windshield out.
[07:28.99-07:31.25] Customer: So right now I'm just trying to.
[07:32.23-07:34.10] Customer: Yeah, that was. It was pretty scary.
[07:34.16-07:37.52] Customer: So it wasn't like my son or something like hit it.
[07:38.90-07:42.20] Agent: But yeah, sorry that happened to you.
[07:42.82-07:45.96] Customer: No, it's okayy. People, people [TIME] [TIME] world, I have to say
[07:47.70-07:51.66] Customer: every eff that I've gotten has been like over [MONEY_AMOUNT].
[07:51.68-07:54.69] Customer: $[MONEY_AMOUNT] for a back windshield plus the installation.
[07:56.62-07:57.69] Agent: Oh, wow.
[07:59.67-08:04.46] Customer: Yeah, I'm just glad'e.
[08:04.52-08:05.89] Agent: Let me just see here.
[08:05.94-08:10.40] Agent: I'm just looking at the scheduler to see what we can do.
[08:21.00-08:27.11] Agent: They only have one autoech right now, so I just got to look a little bit to see when we can get you in.
[08:49.30-08:51.51] Agent: Let me see when I can do a wait or time.
[08:51.57-08:53.73] Agent: Do you mind holding for just a minute?
[08:55.11-08:58.21] Customer: I'going to go back work right now.
[08:59.83-09:06.28] Agent: Do you want me to text it to you, [PERSON_NAME], and you can just reply to me if it works for you or not.
[09:07.18-09:09.76] Customer: That definitely works. I appreciate it.
[09:10.75-09:14.73] Agent: Okay, I'll check and see when we can do a wa or time.
[09:15.14-09:18.57] Agent: Is there a time you prefer morning or afternoon?
[09:20.11-09:23.33] Customer: If it's on the weekend, it doesn't really matter to me.
[09:25.54-09:31.61] Agent: Okay, so this is actually Monday through Friday, but I can see if we can do a weekend for you.
[09:31.66-09:35.61] Agent: Do you want me to check that on Friday?
[09:35.90-09:37.76] Agent: How late are you guys open?
[09:39.11-09:40.76] Agent: We're openill [TIME].
[09:42.27-09:45.98] Customer: Okay, well, I worked till [TIME], so.
[09:46.60-09:47.98] Customer: Or it have to be
[09:49.84-09:52.89] Customer: before [TIME] because I work at [TIME] [TIME] [TIME] [TIME] on Friday.
[09:53.08-09:54.98] Agent: Or we could just do a weekend.
[09:56.24-09:59.46] Agent: So you'looking for either [TIME] [TIME] [TIME] [TIME]?
[10:00.39-10:04.00] Customer: I just dont know if they would have it done before [TIME], though.
[10:04.06-10:06.58] Agent: It could take [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] or more.
[10:07.46-10:14.00] Agent: So did you have [DURATION] [DURATION] that you could possibly leave work early or go in a little late?
[10:15.62-10:17.72] Customer: Well, I can't leave work early.
[10:19.17-10:23.20] Agent: Okay, do you want me to just see when we could do it on a Saturday?
[10:24.13-10:25.36] Customer: Yeah, that works.
[10:26.58-10:28.86] Agent: Okay, so I will text to you.
[10:28.92-10:33.27] Agent: I'll find out what we can do to get you Saturday and I'll text that information.
[10:33.38-10:36.75] Customer: Okay. Okay, perfect. Thank you.
[10:37.80-10:39.73] Agent: Okay. You're welcome. Thank you for calling.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service. [ORGANIZATION] All Weather premium blades are available for $[MONEY_AMOUNT]. [MONEY_AMOUNT]. Ask us about Wiper blades","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service. [ORGANIZATION] All Weather premium blades are available for $[MONEY_AMOUNT]. [MONEY_AMOUNT]. Ask us about Wiper blades. In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed. Thank you for choosing [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How may I assist you? Hi, I was wondering if I could possibly get an estimate on a back windshield. On a Backlass. I can certainly help you with that. Let me just pull up some information. So this is the first time you're reaching out to us for that quote? Yeah. I've never called. Okay. And you didn't try to fill out an online request? No, I'm currently on my break at work, so I thought it'd be quicker if I just called. Okay, I can certainly help you. And what's your first name? [PERSON_NAME]. How do you spell that? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you. And your last name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, and is the phone number you're calling me on now a good number for you? Yes. Is that a cel or landline? It's a cel. No. And do you have an email too? Yep. It's going to be the first and the last name that I gave you the number [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Okay, thank you. All right. And what's the year making model of the vehicle? It's a [DATE_INTERVAL] [ORGANIZATION] Forenza sedan. [ORGANIZATION]. Okay, I'm just locating your vehicle. Did you say Forerenza? F O R E N Z A? Yes. Okay. And I'm sorry, what was the style? Was it two door, four door? The four door sedan..ueor sedan? Yes. I don't know what's going on with my system. It'searching for that vehicle here. Yes. Seems to be spinning at the style. Let me see if I switch the style and then switch it back. Okay. And that's a fourooor sedan? Yes, ma'am. Okay, let me just save that. And you said it was a back glass, right? Yes, the back window. Okay. And is the [LOCATION] shop a good location where you would want that work done? Yes. Okay. Algh. I'm just updating that. Let me get the back glass in here. Okay. And just pull the glass up. Okay. It looks like that the heated back glass. And now I'm just going to check with our [OCCUPATION] to see if they have the glass available. All right. Okay. I do see the glasses available in our local warehouse. So let me get you a price here. Just a minute. And would you be bringing it in shot to us for that replacement? Yes. Okay, let me just get you the total here. Okay. So for us to do that back glass in our shop. Let's get a total here. Just to bear with me. I'm just saving it. All right, so for us to do the backl all parts and labor in our shop, that total would be [MONEY_AMOUNT]. [MONEY_AMOUNT]. $[MONEY_AMOUNT]. Yes. Did you want toowule that for you? Yesah. If we could. That would be amazing. Okay, I can certainly get you on the schedule. And let me see here what our schedule looks like. And for scheduling, can I get a home address for you to put in our system? Yep, [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION]. [LOCATION] [LOCATION]. Okay. And your zip code there? [LOCATION]. Okay. And let me see when we can get you on the schedule. I'm just going to take a look at our schedule. And did you. Are you able to do a drop off appointment where you leave it with us for the [DURATION] where we call you when it's ready, or are you needing to wait in our shop for it to be installed? I'll probably either have to wait because I don't think I'll have a ride. Okay, so waiter time. Let me take a look here. I was going to say I went camping with some friends and some dude literally like attacked my car and smash my back windshield out. So right now I'm just trying to. Yeah, that was. It was pretty scary. So it wasn't like my son or something like hit it. But yeah, sorry that happened to you. No, it's okayy. People, people [TIME] [TIME] world, I have to say every eff that I've gotten has been like over [MONEY_AMOUNT]. $[MONEY_AMOUNT] for a back windshield plus the installation. Oh, wow. Yeah, I'm just glad'e. Let me just see here. I'm just looking at the scheduler to see what we can do. They only have one autoech right now, so I just got to look a little bit to see when we can get you in. Let me see when I can do a wait or time. Do you mind holding for just a minute? I'going to go back work right now. Do you want me to text it to you, [PERSON_NAME], and you can just reply to me if it works for you or not. That definitely works. I appreciate it. Okay, I'll check and see when we can do a wa or time. Is there a time you prefer morning or afternoon? If it's on the weekend, it doesn't really matter to me. Okay, so this is actually Monday through Friday, but I can see if we can do a weekend for you. Do you want me to check that on Friday? How late are you guys open? We're openill [TIME]. Okay, well, I worked till [TIME], so. Or it have to be before [TIME] because I work at [TIME] [TIME] [TIME] [TIME] on Friday. Or we could just do a weekend. So you'looking for either [TIME] [TIME] [TIME] [TIME]? I just dont know if they would have it done before [TIME], though. It could take [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] or more. So did you have [DURATION] [DURATION] that you could possibly leave work early or go in a little late? Well, I can't leave work early. Okay, do you want me to just see when we could do it on a Saturday? Yeah, that works. Okay, so I will text to you. I'll find out what we can do to get you Saturday and I'll text that information. Okay. Okay, perfect. Thank you. Okay. You're welcome. Thank you for calling."
78,2204,US_TELECOM_100_AH_(54),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(54)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.9102297,0.9102296859296483,1659.0,3184,3184,1.9192284508740205,286,12,"[DATE], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.716,314,216,97,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.49-00:05.54] Agent: Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION].
[00:05.60-00:07.00] Agent: How are you doing today?
[00:08.13-00:10.91] Agent: Great. Awesome. God bless you.
[00:10.94-00:16.29] Agent: Sir. Actually this call is regarding your Internet phone line and TV services.
[00:16.39-00:19.68] Customer: So I must be talking with a person in charge, right?
[00:20.70-00:30.04] Agent: Correct. Great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location.
[00:30.50-00:35.33] Agent: And that's why we are providing up to 35% discounted rate.
[00:35.47-00:42.72] Agent: Now you can lower your monthly bill up to 35% and you can save a lot of money every [DURATION].
[00:43.13-00:45.99] Agent: So may I know how many phone lines you are using?
[00:48.02-00:49.56] Agent: How many phone lines?
[00:49.73-00:54.12] Agent: Yes, like landlines you are using to check how much money can you save?
[00:55.41-00:56.99] Customer: Yeah, we have landline.
[00:57.81-01:00.78] Customer: Just one. Just one.
[01:00.96-01:04.39] Agent: Got you. And you do have Internet connection, right sir?
[01:05.50-01:07.47] Customer: We do. Yes sir.
[01:07.50-01:26.46] Agent: In this promotion I can provide you 600 megabytes of Internet along with a Wi Fi Hu and hotspot and one phone line with unlimited free of cost, local and long distance calling with 35 calling feature and only [MONEY_AMOUNT] per [DURATION] for the one line and Internet.
[01:26.59-01:28.78] Agent: And do you have any TV services?
[01:30.08-01:33.94] Agent: We do. And how many TVS you are using?
[01:35.16-01:37.42] Customer: Two. Two. All right.
[01:37.51-01:38.53] Agent: And one last thing.
[01:38.60-01:43.78] Agent: For the TVS, are you watching any premium channels or you are watching regular channels?
[01:45.11-01:47.05] Customer: Both regular and premium.
[01:47.24-01:49.45] Customer: Regular and premium. All right.
[01:50.11-02:01.86] Agent: S. I can provide you one phone line, one Internet and two premium tvs with all premium channels under a combined bill of $[MONEY_AMOUNT] per [DURATION].
[02:02.28-02:04.55] Agent: By the way, how much you are spending currently?
[02:06.61-02:08.56] Customer: We already have [ORGANIZATION].
[02:08.70-02:11.13] Agent: Yes, I know you are already using [ORGANIZATION].
[02:11.27-02:12.70] Agent: That's why I'm calling you.
[02:12.77-02:15.68] Agent: Because we are running promotions at your location.
[02:15.86-02:18.50] Agent: So I can provide you this promotional rate.
[02:18.65-02:27.29] Agent: And you're gonna be saving a lot of money and you will be paying for all these services in only $[MONEY_AMOUNT] per [DURATION].
[02:27.43-02:30.99] Agent: And there is no installation charges, no equipment charges.
[02:31.14-02:36.29] Agent: And your bill will be fixed and lockegedd in under this promotion for the next [DURATION] [DURATION].
[02:36.46-02:38.19] Agent: The price will never go up.
[02:39.38-02:41.83] Agent: What about that is that sounds good for you?
[02:41.90-02:45.07] Agent: Like [MONEY_AMOUNT] for all the services.
[02:45.57-02:46.79] Customer: And how much will that be?
[02:46.82-02:48.78] Customer: With taxes and fees?
[02:48.85-02:51.09] Agent: It include all all taxes.
[02:51.15-02:53.56] Agent: It include all [ORGANIZATION] taxes.
[02:53.97-03:03.62] Agent: [MONEY_AMOUNT] it include all [ORGANIZATION] taxes, all equipment charges, [OCCUPATION] charges, everything in this promotion.
[03:03.78-03:05.48] Agent: And do you have was the Internet?
[03:05.53-03:06.94] Customer: How much was the Internet?
[03:07.08-03:13.75] Agent: It's 600 megabyte of Internet with Wi Fi hotspot in only [MONEY_AMOUNT] per [DURATION].
[03:14.29-03:23.11] Agent: And [MONEY_AMOUNT] for a phone line with unlimited free of cost, local and long Distance calling, It's absolutely free of cost.
[03:23.25-03:31.94] Agent: And two [ORGANIZATION] tvs with all premium channels and combined bill will be $[MONEY_AMOUNT] per [DURATION].
[03:32.10-03:38.18] Agent: And in this you will be getting one free of cost mobile line for your cell phone.
[03:38.24-03:46.17] Agent: It will be free of cost, unlimited calling, unlimited texting and unlimited Internet for the next [DURATION] [DURATION].
[03:46.29-03:48.06] Agent: Absolutely free of cost.
[03:50.53-03:52.75] Agent: Is that sounds good for you?
[03:53.37-03:55.81] Customer: So what do I need to do to change that?
[03:55.99-03:58.99] Agent: Yes, sir, just give me a quick moment.
[03:59.53-04:05.63] Agent: Just confirm. Is your address [LOCATION] [LOCATION].
[04:05.72-04:08.43] Agent: With the zip code [LOCATION] [LOCATION]?
[04:09.04-04:10.98] Customer: That's correct. Got you.
[04:11.09-04:12.68] Agent: S. Just give me a quick moment.
[04:12.74-04:19.55] Agent: I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will give you more information and he will let you know about the procedure.
[04:19.61-04:21.29] Agent: All right Mr. [PERSON_NAME]?
[04:21.79-04:23.36] Customer: Yeah. Okay. All right.
[04:23.43-04:24.71] Agent: I do appreciate your time.
[04:24.77-04:26.44] Agent: Just give me a quick moment.
[04:28.94-04:31.71] Agent: I appreciate it here than with you.
[04:31.81-04:33.76] Agent: All right, Give me a quick moment.
[04:57.12-05:01.32] IVR/System: Hello. Hello. Thank you so much for holding.
[05:01.38-05:03.98] Agent: This is [PERSON_NAME], the [OCCUPATION] on the floor.
[05:04.05-05:05.43] Agent: How are you doing today?
[05:06.00-05:08.07] Customer: I'm good. All right.
[05:08.14-05:25.92] Agent: So you were having conversation with my [OCCUPATION] regarding the services and he mentioned me the details over here that you guys have one phone online, Internet connection and TV with two boxes currently active with [ORGANIZATION], is that correct?
[05:26.33-05:32.13] Agent: Correct. All right, sir, so allow me a moment just to confirm the address.
[05:32.18-05:39.82] Agent: Does that is [LOCATION] [LOCATION] you with the zip code [LOCATION], right?
[05:40.37-05:50.42] Agent: Correct. All right. So at this location we currently have a promotion available where you can go for the Internet of six [MONEY_AMOUNT] M.B.
[05:50.45-05:55.06] Agent: s and 1.9 along with the TV premium.
[05:55.25-05:59.57] Agent: And you only need the HD box receivers, not the DVR.
[05:59.63-06:00.23] Agent: Right?
[06:01.69-06:06.00] Customer: We do have the DVR for both of the screens.
[06:07.38-06:08.48] Customer: We got two boxes.
[06:08.53-06:11.54] Agent: Yes. All right. Perfect, sir.
[06:11.68-06:19.07] Agent: So if we go for all these plan together, your monthly bills will be $[MONEY_AMOUNT].
[06:21.65-06:24.48] Customer: Okay. He said it was [MONEY_AMOUNT] something.
[06:25.38-06:29.09] Customer: That was before the DVR boxes.
[06:29.23-06:31.68] Customer: That was just with the regular box.
[06:34.13-06:36.00] Customer: Like do you record?
[06:36.89-06:40.75] Customer: We got one box upstairs and one box downstairs.
[06:40.94-06:51.39] Agent: All right. And sir, just to confirm on both of the boxes, like is there any option available with which you can replay or record the services?
[06:52.81-06:56.27] Customer: Sure, that is available, right?
[06:57.29-06:58.40] Customer: We already have that.
[06:58.44-07:01.59] Agent: Yes, yes. So that's why you need DVR, sir.
[07:01.72-07:04.86] Agent: So with the DVR your bills will be [MONEY_AMOUNT] do.
[07:04.97-07:09.91] Agent: So as my [OCCUPATION] was mentioning me that you guys have existing service with [ORGANIZATION].
[07:10.04-07:13.11] Agent: How much are you spending right now for all these services?
[07:15.81-07:18.13] Customer: Let's see. I think it's about [MONEY_AMOUNT].
[07:18.19-07:21.05] Customer: And I mean, it's a little.
[07:21.15-07:23.02] Customer: It's a little over $[MONEY_AMOUNT].
[07:23.05-07:28.44] Agent: Let's see here. Like if you can grab your bills and Compare that
[07:31.62-07:32.88] Agent: to [MONEY_AMOUNT] do.
[07:35.06-07:37.00] Agent: It's a [MONEY_AMOUNT] do.
[07:38.33-07:40.80] Customer: Yeah. No, no, I mean, what do you.
[07:42.01-07:45.30] Agent: You're dropping it to $[MONEY_AMOUNT].
[07:45.36-07:47.82] Customer: Did you say [MONEY_AMOUNT]?
[07:48.06-07:53.42] Agent: [MONEY_AMOUNT]. $[MONEY_AMOUNT]? Yes. How much are you paying right now already?
[07:53.80-07:55.13] Customer: It's over [MONEY_AMOUNT] do.
[07:55.24-07:57.54] Customer: But what do I need to do to do that?
[07:58.71-08:02.78] Agent: Sir, I can simply provide you with that platform.
[08:02.95-08:08.18] Agent: So before that, let me just repeat you how we can provide you that price.
[08:09.60-08:13.77] Agent: That does include taxes and fees.
[08:14.07-08:18.01] Agent: Yes, the installation and equipment is'included.
[08:18.48-08:24.20] Agent: Okay, so sir, let me tell you how we can provide you that price.
[08:24.38-08:30.28] Agent: So on their residence, there are two kind of accounts a consumer can obtain.
[08:30.46-08:39.43] Agent: The first one is called the regular residence, the one you have already on which the custom customer us it get a price loc down for [DURATION] [DURATION].
[08:39.60-08:49.11] Agent: And the other one that we have, if you remember, during the [EVENT] time, the schools and all the businesses were closed.
[08:49.28-08:56.30] Agent: So at that time all the companies came up with the account on which the people can study and work from home.
[08:56.45-09:03.30] Agent: And that account is known as small office home office freelance account for [OCCUPATION] and for the elder pepers.
[09:03.68-09:09.48] Agent: So if I switch you over to the dad account, I can provide you the price of $[MONEY_AMOUNT].
[09:09.62-09:19.43] Agent: With the price LOC on for the [DURATION] [DURATION], no contract included equipment will be free and you will receive installation completely free.
[09:20.41-09:21.81] Agent: Everything is already here.
[09:21.87-09:23.90] Agent: You don't need to install anything.
[09:24.08-09:30.67] Agent: I understand, sir. That equipment that you have already, that is with the different Internet speed.
[09:30.86-09:36.15] Agent: All right? So that direct is not compatible with the speed that I'm giving you right now.
[09:36.82-09:39.35] Agent: So we have to provide you w.
[09:39.46-09:41.84] Agent: He said that's with WiFire and all right.
[09:42.51-09:44.58] Agent: WiFi and the TV receivers.
[09:46.12-09:48.38] Agent: And he had quoted [DURATION] [DURATION].
[09:49.48-09:52.05] Agent: No, sir, it was [DURATION] [DURATION], not [DURATION] [DURATION].
[09:52.12-09:53.89] Agent: No, he said [DURATION] [DURATION].
[09:54.88-09:56.49] Agent: No, sir, he cannot.
[09:56.68-09:59.22] Agent: Because there's no plan we have for [DURATION] [DURATION].
[10:00.48-10:02.20] Agent: Well, I don't. You should talk.
[10:02.30-10:05.61] Agent: There might be. There might be some misunderstanding or.
[10:05.76-10:09.49] Customer: Might be some misunderstanding, but it is [DURATION] [DURATION].
[10:09.99-10:14.97] Customer: It is [DURATION] [DURATION] [DURATION] only, so everything would stay the same.
[10:15.78-10:20.49] Customer: Are you talking about after [DURATION] [DURATION] or you're talking about right now?
[10:20.90-10:22.00] Customer: Yeah, I understand that.
[10:22.03-10:25.16] Customer: I understand. Okay, [DURATION] [DURATION] instead of [DURATION] [DURATION].
[10:25.62-10:26.40] Customer: Yes,
[10:28.14-10:31.24] Customer: and. And I will keep everything that I have already.
[10:31.31-10:33.40] Customer: And he said all premium channels.
[10:34.21-10:41.68] Agent: Yes, sir, I can provide you the number of channels as well right now to make sure that we are not drping anything for you.
[10:41.82-10:45.02] Agent: Just a moment, let me open up the channel line up over here.
[10:55.97-10:59.90] Customer: Because I was thinking about dropping [ORGANIZATION] and going into a disk.
[11:01.70-11:04.96] Customer: [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[11:05.05-11:08.67] Agent: What they are offering you, by the way, just for the comparison.
[11:09.29-11:15.91] Customer: Well, I won't quote what they're offering, but since I'm with [ORGANIZATION], I'll just stay with [ORGANIZATION].
[11:16.89-11:18.75] Agent: Well, that's a good thing.
[11:20.93-11:24.43] Agent: Just a moment, let me just open up all the plans available over here.
[11:33.22-11:35.84] Agent: Let me just get all the plans that are.
[12:08.36-13:00.17] Agent: All right, so in the premium, the premium channels that are included that are [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] and six channels from the [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], approximately.
[13:00.23-13:05.03] Agent: There are 65 premium channels that are included in this plan.
[13:06.10-13:08.08] Customer: You call those premium channels?
[13:08.53-13:10.00] Customer: I have hbo
[13:11.59-13:13.62] Agent: that is called additional channel.
[13:13.78-13:15.54] Agent: That's not a premium, sir.
[13:15.59-13:17.57] Agent: That's additional channel.
[13:19.50-13:21.19] Customer: I have [ORGANIZATION] already.
[13:21.25-13:24.97] Customer: So if I change over, I would lose hbo, Is that what you're saying?
[13:25.38-13:27.61] Agent: Do you have your bills in your hand?
[13:30.66-13:32.67] Customer: I do. All right.
[13:32.73-13:41.60] Agent: On your bills, if you go into the TV side, you will say that it will be mentioning [ORGANIZATION] separately, right?
[13:42.82-13:49.27] Agent: It does, yes. Because the [ORGANIZATION] plus [ORGANIZATION] Max.
[13:49.46-13:52.91] Agent: Yes, because these two channels are added separately.
[13:53.22-13:55.02] Agent: It is not in the premium.
[13:55.12-13:57.27] Agent: These two channels come separately.
[13:58.89-14:02.27] Customer: Well, everything that you name I already have.
[14:02.80-14:06.30] Agent: Yes. These things are available in premium one.
[14:06.45-14:09.68] Agent: And on the [ORGANIZATION] side, how much are you extra paying?
[14:09.73-14:15.29] Agent: It will be mentioning the price as well, saying $[MONEY_AMOUNT] for the [ORGANIZATION] and [ORGANIZATION] Max.
[14:15.47-14:16.49] Customer: That's what I'm paying.
[14:16.55-14:18.96] Customer: $[MONEY_AMOUNT] for that? Yes.
[14:19.14-14:23.23] Agent: So if we include that, it will be a [MONEY_AMOUNT] [MONEY_AMOUNT] ara in your bill.
[14:26.28-14:29.99] Customer: So you won't take away nothing that I have, is that correct?
[14:30.19-14:33.68] Agent: S How long has it been your Me.
[14:33.75-14:34.72] Agent: Me. Let me finish.
[14:34.79-14:41.84] Agent: You won't take away anything that I have, but to get [ORGANIZATION] and [ORGANIZATION] Max, it'be an extra $[MONEY_AMOUNT].
[14:42.03-14:44.88] Agent: Yes, sir. Because these are different family channels.
[14:46.75-14:47.61] Customer: Okay,
[14:49.87-14:53.88] Agent: so if you add the $[MONEY_AMOUNT], that would be
[14:55.59-15:00.30] Customer: [MONEY_AMOUNT]. $[MONEY_AMOUNT]? Yes, correct.
[15:06.33-15:09.91] Customer: [MONEY_AMOUNT]. And that does include taxes and everything?
[15:10.00-15:10.87] Agent: Yes, sir.
[15:13.16-15:15.87] Customer: Okay, you can do that.
[15:16.64-15:18.71] Agent: All right, sir, just a moment
[15:22.12-15:25.30] Agent: now. That does not include taxes and everything.
[15:26.80-15:28.54] Customer: I will cancel this.
[15:30.09-15:32.90] Agent: Don't worry, sir, once I place the order.
[15:33.40-15:39.40] Agent: All right. You will Be getting an email notification that will be containing the fixed price over there.
[15:39.57-15:48.78] Agent: So if you see that the price is different, you can call me back and you can cancel the order and I'll go back to what I have already.
[15:49.33-15:55.03] Agent: Yes, sir. It will be remaining everything as is because when you'reing the order, no one is visiting your location.
[15:55.18-15:57.48] Agent: No one is changing your equipment.
[15:58.74-16:02.12] Agent: Okay. All right. Just a moment
[16:04.58-16:11.79] Agent: sir. Just confirm in your address there's no apartment number, there's no unit number, there's no floor number.
[16:11.82-16:12.39] Agent: Right?
[16:13.70-16:17.49] Agent: Say that again. I'm saying that in your address.
[16:17.55-16:21.29] Agent: [LOCATION] [LOCATION]. [LOCATION]. [LOCATION].
[16:21.32-16:24.33] Agent: [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION].
[16:24.52-16:27.38] Agent: There's no suite or unit or apartment number, right?
[16:28.24-16:30.86] Customer: No, no, it's a single family dwelling.
[16:30.99-16:32.58] Customer: Single family [PERSON_NAME]. Perfect,
[16:37.84-16:41.15] Agent: perfect. And right now I'm speaking with Mr.
[16:41.17-16:43.38] Agent: [PERSON_NAME] right now. Correct.
[16:43.88-16:50.38] Agent: So Mr. [PERSON_NAME], do you want to put the point of contact [PERSON_NAME] [PERSON_NAME] or do you want to put that under your name?
[16:52.36-16:53.10] Customer: Well,
[16:55.00-16:57.46] Customer: leave it in my name like it is already.
[16:58.43-17:00.77] Customer: Currently I have the name for [PERSON_NAME].
[17:01.27-17:03.29] Agent: So can you provide me a first name please?
[17:04.47-17:08.21] Agent: That's my [MARITAL_STATUS]. All right, so can I have your first name please?
[17:09.12-17:10.52] Customer: My first name is [PERSON_NAME].
[17:10.60-17:11.78] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:12.41-17:15.60] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[17:17.30-17:24.91] Agent: and Mr. [PERSON_NAME], can I have your email where I can send you everything in the written form so you can have a detail note on that.
[17:29.02-17:29.88] Customer: Okay,
[17:31.45-17:33.32] Customer: It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME]
[17:34.93-17:43.38] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[17:44.08-17:45.69] Agent: all right, just a moment.
[17:46.88-17:50.84] Agent: Let me repeat it back to you to make sure I'm not making any mistake.
[17:51.02-17:53.18] Agent: That is [PERSON_NAME] just like your name.
[17:53.23-17:56.16] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[17:56.22-17:57.21] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[17:57.28-17:58.58] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[17:58.75-18:00.52] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[18:00.63-18:02.43] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[18:02.61-18:04.02] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[18:04.33-18:09.03] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. correct.
[18:10.16-18:12.11] Agent: Perfect sir. Just a moment.
[18:12.40-18:16.11] Agent: And for the best contact number, let me confirm that.
[18:16.88-18:23.35] Agent: [PHONE_NUMBER]. Is it the best number to reach you?
[18:23.64-18:26.14] Customer: That is correct. All sir.
[18:29.90-18:40.98] Agent: All right, sir, so let me just repeat it back to you that how you will receive the installation to make sure that you have all the details before you know what will be happening.
[18:41.14-18:54.96] Agent: So once I place out the order within [DURATION] [DURATION] you will receive an email notification from our site that will be containing all the details regarding the order, the services that you have selected.
[18:55.40-19:00.22] Agent: The Internet speed will be 600B, WIF FI modem will be included.
[19:00.77-19:03.83] Agent: TV premium plan along with the [ORGANIZATION].
[19:04.40-19:09.05] Agent: Then two DVR boxes and one phone line.
[19:09.19-19:17.98] Agent: Everything under a combined bill of $[MONEY_AMOUNT] [DURATION] [DURATION] are right.
[19:18.17-19:21.25] Customer: That's [MONEY_AMOUNT] $[MONEY_AMOUNT], right?
[19:21.31-19:27.92] Agent: Yes. [MONEY_AMOUNT] pointars [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] point $[MONEY_AMOUNT].
[19:28.11-19:34.55] Agent: Okay. All right, sir, so after that is everything good to go?
[19:34.62-19:37.70] Agent: You will receiving confirmation for the installation.
[19:37.87-19:41.73] Agent: All right. On the installation date, [OCCUPATION] will visit you.
[19:41.90-19:46.24] Agent: They will provide you with the new Internet modem, simply replacing the old one.
[19:46.59-19:48.14] Agent: We hook up the new one.
[19:48.20-19:52.12] Agent: Under the new plan, you will receive the new DVR boxes as well.
[19:52.17-19:54.30] Agent: They will hook up with the TV as well.
[19:54.45-19:58.28] Customer: Waitit, why do I get new boxes?
[19:58.58-20:02.12] Customer: Does that mean I'll lose everything that I have on the other boxes?
[20:02.86-20:06.95] Customer: So the DVR box, you want to keep the old DVR boxes?
[20:07.14-20:09.96] Agent: Yes, sir. Just allow me a moment, sir.
[20:10.01-20:10.97] Agent: Let me check that for you.
[20:11.02-20:12.85] Customer: Tell you, I don't need any installation.
[20:12.99-20:15.78] Customer: We have everything from [ORGANIZATION] already.
[20:15.96-20:23.84] Agent: I totally understand your points, sir, but the only thing is that like I mentioned to you, right now you are on the residence regular.
[20:24.01-20:31.79] Agent: So if I in order to like change the billiding details, if I switch you over to the other plan, I only have the other account available.
[20:31.94-20:34.28] Agent: So that requires a different equipment.
[20:34.37-20:38.49] Agent: But don't worry. Let me check that if we can keep the same boxes or not.
[20:38.59-20:39.82] Agent: So just give me a moment.
[20:39.92-20:45.43] Customer: I want to keep it least, at least one box because I have a lot of things on there that I want to keep.
[20:45.56-20:48.67] Agent: You can check box upstairs if you want to.
[20:48.85-20:50.87] Agent: Sure, sir, I will check that for you.
[20:50.89-20:52.04] Agent: Just allow me a moment.
[20:52.15-20:54.34] Customer: Hopefully you will be able to give the both boxes.
[20:54.43-20:55.65] Agent: Just give me a moment.
[20:55.95-20:56.69] Agent: Sure.
[23:06.41-23:09.19] Customer: Yes, hello. Yeah, I'm here.
[23:09.34-23:21.06] Agent: Yes sir. So I have checked that with my [OCCUPATION] that the customer wants to keep their old DVR boxes because they have some data over there.
[23:21.24-23:25.79] Agent: So they tell me, told me that there are two options for the customer.
[23:25.94-23:35.32] Agent: The one is that the one the [OCCUPATION] are doing the installation, they can take out the hard drive from the old DVR and they can insert that into the new one.
[23:35.82-23:48.38] Agent: And the other one is that that we can simply like ve the customer can keep the old dvr because right now when we are providing the new installation, your old one is still active.
[23:48.95-23:50.82] Agent: So that boxes will be over to you.
[23:50.87-23:58.45] Agent: So when we will be terminating the old account, we can make that old box leave to you and rest of the equipment will be returned to [ORGANIZATION].
[23:59.88-24:02.99] Customer: And that means I'll keep all the data that I have, right?
[24:03.13-24:10.69] Agent: Yes, you can keep your one box, the one you have data in that and we can return the rest of the equipment to the [ORGANIZATION].
[24:11.26-24:15.23] Agent: Okay. All right, just a moment.
[24:15.58-24:16.71] Customer: But on the [DURATION].
[24:17.41-24:21.39] Customer: Go ahead. No, sir, I don't need your account number.
[24:22.17-24:26.95] Agent: Okay. All right, sir, so I got your number, I got your email.
[24:27.10-24:30.60] Agent: So let me just see, what are the dates available over here?
[24:31.06-24:37.23] Agent: So the earliest one that we have available at this location, that is for [DATE].
[24:37.64-24:40.83] Agent: [DATE], Tuesday after next [DURATION].
[24:42.20-24:43.42] Agent: Is that a good [DURATION] for you?
[24:43.45-24:47.27] Customer: First of all, sir, [DATE], what [DURATION] is that?
[24:47.44-24:50.35] Agent: That is Tuesday after next [DURATION].
[24:51.61-25:04.31] Customer: That'be fine. All right, sir, the time SLS that we have on that [DURATION], that are between [TIME] to [TIME] so can you suggest me any [DURATION] [DURATION] [DURATION] between that?
[25:04.88-25:09.63] Customer: That'be good. Like [TIME] to [DURATION] [DURATION] [TIME] to [TIME] [TIME].
[25:09.70-25:11.14] Customer: [TIME]. [TIME] to [MONEY_AMOUNT].
[25:13.68-25:19.27] Customer: You said between [TIME] and [TIME] yes, that's good.
[25:19.64-25:21.40] Customer: I'm saying one specific cover.
[25:21.48-25:23.42] Customer: I'm asking about one specific cover.
[25:26.53-25:29.40] Customer: Okay, okay, okay. [DATE], [DATE].
[25:29.46-25:33.23] Agent: And you asking about the time that we will be here?
[25:33.41-25:36.62] Agent: Yes. On which time you would like to see the [OCCUPATION]?
[25:38.84-25:45.49] Agent: Anytime we're [OCCUPATION]. All right, sir, let me select [TIME] to [TIME] for you, all right?
[25:45.84-25:48.62] Agent: Okay. All right, sir, just a moment.
[25:54.12-26:00.99] Agent: Perfect. So, sir, and for the billings, you said you want to receive them over [PERSON_NAME] [PERSON_NAME] name, right?
[26:01.30-26:04.19] Agent: Correct. Perfect, sir. Just a moment
[26:06.58-26:10.67] Agent: and let me just finish this up for you then.
[26:10.74-26:13.84] Agent: Do you have any pen and paper where you can.
[26:13.97-26:16.95] Customer: My callback number? I do.
[26:17.30-26:18.91] Agent: All right, just a moment.
[26:22.88-26:24.65] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[26:25.56-26:29.35] Customer: So whenever you call, you can offer me, My number is [PHONE_NUMBER].
[26:29.41-26:30.52] Customer: This is a direct line.
[26:30.67-26:44.63] Customer: [PHONE_NUMBER]. Yes, sir, that is a direct line.
[26:44.81-26:46.54] Customer: It will be directly to my department.
[26:46.71-26:51.80] Customer: Whenever you call, just say my name, [PERSON_NAME] [PERSON_NAME], and it will be forwarded to me.
[26:51.94-26:53.93] Agent: All right? Okay, Mr.
[26:53.96-26:55.85] Agent: [PERSON_NAME]. All right, sir.
[26:56.00-26:59.26] Agent: So, Mr. [PERSON_NAME], that's all done from my outside.
[26:59.67-27:06.45] Agent: So once I'll get everything done for you, it will be delivered to you over to the email.
[27:07.47-27:13.43] Agent: Email. My callback number will be mentioned over there as well, along with my personal link to the email.
[27:13.53-27:18.49] Agent: So if you want to discuss anything further or if you have any questions, you can reach me over there.
[27:18.60-27:21.03] Agent: All right, sir. Okay, thank you.
[27:21.09-27:23.17] Agent: Perfect. So that's all done from my side.
[27:23.28-27:25.49] Agent: Do you have any questions before I let you go?
[27:26.32-27:27.15] Customer: No, I do not.
[27:27.19-27:28.15] Agent: Thank you. All right.
[27:28.19-27:30.93] Agent: Perfect, sir. Take care of yourself and have a good [DURATION].
[27:31.36-27:32.15] Customer: You too. Bye.","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Great. Awesome. God bless you. Sir. Actually this call is regarding your Internet phone line and TV services. So I must be talking with a person in charge, right? Correct. Great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your monthly bill up to 35% and you can ","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Great. Awesome. God bless you. Sir. Actually this call is regarding your Internet phone line and TV services. So I must be talking with a person in charge, right? Correct. Great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your monthly bill up to 35% and you can save a lot of money every [DURATION]. So may I know how many phone lines you are using? How many phone lines? Yes, like landlines you are using to check how much money can you save? Yeah, we have landline. Just one. Just one. Got you. And you do have Internet connection, right sir? We do. Yes sir. In this promotion I can provide you 600 megabytes of Internet along with a Wi Fi Hu and hotspot and one phone line with unlimited free of cost, local and long distance calling with 35 calling feature and only [MONEY_AMOUNT] per [DURATION] for the one line and Internet. And do you have any TV services? We do. And how many TVS you are using? Two. Two. All right. And one last thing. For the TVS, are you watching any premium channels or you are watching regular channels? Both regular and premium. Regular and premium. All right. S. I can provide you one phone line, one Internet and two premium tvs with all premium channels under a combined bill of $[MONEY_AMOUNT] per [DURATION]. By the way, how much you are spending currently? We already have [ORGANIZATION]. Yes, I know you are already using [ORGANIZATION]. That's why I'm calling you. Because we are running promotions at your location. So I can provide you this promotional rate. And you're gonna be saving a lot of money and you will be paying for all these services in only $[MONEY_AMOUNT] per [DURATION]. And there is no installation charges, no equipment charges. And your bill will be fixed and lockegedd in under this promotion for the next [DURATION] [DURATION]. The price will never go up. What about that is that sounds good for you? Like [MONEY_AMOUNT] for all the services. And how much will that be? With taxes and fees? It include all all taxes. It include all [ORGANIZATION] taxes. [MONEY_AMOUNT] it include all [ORGANIZATION] taxes, all equipment charges, [OCCUPATION] charges, everything in this promotion. And do you have was the Internet? How much was the Internet? It's 600 megabyte of Internet with Wi Fi hotspot in only [MONEY_AMOUNT] per [DURATION]. And [MONEY_AMOUNT] for a phone line with unlimited free of cost, local and long Distance calling, It's absolutely free of cost. And two [ORGANIZATION] tvs with all premium channels and combined bill will be $[MONEY_AMOUNT] per [DURATION]. And in this you will be getting one free of cost mobile line for your cell phone. It will be free of cost, unlimited calling, unlimited texting and unlimited Internet for the next [DURATION] [DURATION]. Absolutely free of cost. Is that sounds good for you? So what do I need to do to change that? Yes, sir, just give me a quick moment. Just confirm. Is your address [LOCATION] [LOCATION]. With the zip code [LOCATION] [LOCATION]? That's correct. Got you. S. Just give me a quick moment. I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will give you more information and he will let you know about the procedure. All right Mr. [PERSON_NAME]? Yeah. Okay. All right. I do appreciate your time. Just give me a quick moment. I appreciate it here than with you. All right, Give me a quick moment. Hello. Hello. Thank you so much for holding. This is [PERSON_NAME], the [OCCUPATION] on the floor. How are you doing today? I'm good. All right. So you were having conversation with my [OCCUPATION] regarding the services and he mentioned me the details over here that you guys have one phone online, Internet connection and TV with two boxes currently active with [ORGANIZATION], is that correct? Correct. All right, sir, so allow me a moment just to confirm the address. Does that is [LOCATION] [LOCATION] you with the zip code [LOCATION], right? Correct. All right. So at this location we currently have a promotion available where you can go for the Internet of six [MONEY_AMOUNT] M.B. s and 1.9 along with the TV premium. And you only need the HD box receivers, not the DVR. Right? We do have the DVR for both of the screens. We got two boxes. Yes. All right. Perfect, sir. So if we go for all these plan together, your monthly bills will be $[MONEY_AMOUNT]. Okay. He said it was [MONEY_AMOUNT] something. That was before the DVR boxes. That was just with the regular box. Like do you record? We got one box upstairs and one box downstairs. All right. And sir, just to confirm on both of the boxes, like is there any option available with which you can replay or record the services? Sure, that is available, right? We already have that. Yes, yes. So that's why you need DVR, sir. So with the DVR your bills will be [MONEY_AMOUNT] do. So as my [OCCUPATION] was mentioning me that you guys have existing service with [ORGANIZATION]. How much are you spending right now for all these services? Let's see. I think it's about [MONEY_AMOUNT]. And I mean, it's a little. It's a little over $[MONEY_AMOUNT]. Let's see here. Like if you can grab your bills and Compare that to [MONEY_AMOUNT] do. It's a [MONEY_AMOUNT] do. Yeah. No, no, I mean, what do you. You're dropping it to $[MONEY_AMOUNT]. Did you say [MONEY_AMOUNT]? [MONEY_AMOUNT]. $[MONEY_AMOUNT]? Yes. How much are you paying right now already? It's over [MONEY_AMOUNT] do. But what do I need to do to do that? Sir, I can simply provide you with that platform. So before that, let me just repeat you how we can provide you that price. That does include taxes and fees. Yes, the installation and equipment is'included. Okay, so sir, let me tell you how we can provide you that price. So on their residence, there are two kind of accounts a consumer can obtain. The first one is called the regular residence, the one you have already on which the custom customer us it get a price loc down for [DURATION] [DURATION]. And the other one that we have, if you remember, during the [EVENT] time, the schools and all the businesses were closed. So at that time all the companies came up with the account on which the people can study and work from home. And that account is known as small office home office freelance account for [OCCUPATION] and for the elder pepers. So if I switch you over to the dad account, I can provide you the price of $[MONEY_AMOUNT]. With the price LOC on for the [DURATION] [DURATION], no contract included equipment will be free and you will receive installation completely free. Everything is already here. You don't need to install anything. I understand, sir. That equipment that you have already, that is with the different Internet speed. All right? So that direct is not compatible with the speed that I'm giving you right now. So we have to provide you w. He said that's with WiFire and all right. WiFi and the TV receivers. And he had quoted [DURATION] [DURATION]. No, sir, it was [DURATION] [DURATION], not [DURATION] [DURATION]. No, he said [DURATION] [DURATION]. No, sir, he cannot. Because there's no plan we have for [DURATION] [DURATION]. Well, I don't. You should talk. There might be. There might be some misunderstanding or. Might be some misunderstanding, but it is [DURATION] [DURATION]. It is [DURATION] [DURATION] [DURATION] only, so everything would stay the same. Are you talking about after [DURATION] [DURATION] or you're talking about right now? Yeah, I understand that. I understand. Okay, [DURATION] [DURATION] instead of [DURATION] [DURATION]. Yes, and. And I will keep everything that I have already. And he said all premium channels. Yes, sir, I can provide you the number of channels as well right now to make sure that we are not drping anything for you. Just a moment, let me open up the channel line up over here. Because I was thinking about dropping [ORGANIZATION] and going into a disk. [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. What they are offering you, by the way, just for the comparison. Well, I won't quote what they're offering, but since I'm with [ORGANIZATION], I'll just stay with [ORGANIZATION]. Well, that's a good thing. Just a moment, let me just open up all the plans available over here. Let me just get all the plans that are. All right, so in the premium, the premium channels that are included that are [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] and six channels from the [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], approximately. There are 65 premium channels that are included in this plan. You call those premium channels? I have hbo that is called additional channel. That's not a premium, sir. That's additional channel. I have [ORGANIZATION] already. So if I change over, I would lose hbo, Is that what you're saying? Do you have your bills in your hand? I do. All right. On your bills, if you go into the TV side, you will say that it will be mentioning [ORGANIZATION] separately, right? It does, yes. Because the [ORGANIZATION] plus [ORGANIZATION] Max. Yes, because these two channels are added separately. It is not in the premium. These two channels come separately. Well, everything that you name I already have. Yes. These things are available in premium one. And on the [ORGANIZATION] side, how much are you extra paying? It will be mentioning the price as well, saying $[MONEY_AMOUNT] for the [ORGANIZATION] and [ORGANIZATION] Max. That's what I'm paying. $[MONEY_AMOUNT] for that? Yes. So if we include that, it will be a [MONEY_AMOUNT] [MONEY_AMOUNT] ara in your bill. So you won't take away nothing that I have, is that correct? S How long has it been your Me. Me. Let me finish. You won't take away anything that I have, but to get [ORGANIZATION] and [ORGANIZATION] Max, it'be an extra $[MONEY_AMOUNT]. Yes, sir. Because these are different family channels. Okay, so if you add the $[MONEY_AMOUNT], that would be [MONEY_AMOUNT]. $[MONEY_AMOUNT]? Yes, correct. [MONEY_AMOUNT]. And that does include taxes and everything? Yes, sir. Okay, you can do that. All right, sir, just a moment now. That does not include taxes and everything. I will cancel this. Don't worry, sir, once I place the order. All right. You will Be getting an email notification that will be containing the fixed price over there. So if you see that the price is different, you can call me back and you can cancel the order and I'll go back to what I have already. Yes, sir. It will be remaining everything as is because when you'reing the order, no one is visiting your location. No one is changing your equipment. Okay. All right. Just a moment sir. Just confirm in your address there's no apartment number, there's no unit number, there's no floor number. Right? Say that again. I'm saying that in your address. [LOCATION] [LOCATION]. [LOCATION]. [LOCATION]. [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION]. There's no suite or unit or apartment number, right? No, no, it's a single family dwelling. Single family [PERSON_NAME]. Perfect, perfect. And right now I'm speaking with Mr. [PERSON_NAME] right now. Correct. So Mr. [PERSON_NAME], do you want to put the point of contact [PERSON_NAME] [PERSON_NAME] or do you want to put that under your name? Well, leave it in my name like it is already. Currently I have the name for [PERSON_NAME]. So can you provide me a first name please? That's my [MARITAL_STATUS]. All right, so can I have your first name please? My first name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and Mr. [PERSON_NAME], can I have your email where I can send you everything in the written form so you can have a detail note on that. Okay, It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. all right, just a moment. Let me repeat it back to you to make sure I'm not making any mistake. That is [PERSON_NAME] just like your name. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. correct. Perfect sir. Just a moment. And for the best contact number, let me confirm that. [PHONE_NUMBER]. Is it the best number to reach you? That is correct. All sir. All right, sir, so let me just repeat it back to you that how you will receive the installation to make sure that you have all the details before you know what will be happening. So once I place out the order within [DURATION] [DURATION] you will receive an email notification from our site that will be containing all the details regarding the order, the services that you have selected. The Internet speed will be 600B, WIF FI modem will be included. TV premium plan along with the [ORGANIZATION]. Then two DVR boxes and one phone line. Everything under a combined bill of $[MONEY_AMOUNT] [DURATION] [DURATION] are right. That's [MONEY_AMOUNT] $[MONEY_AMOUNT], right? Yes. [MONEY_AMOUNT] pointars [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] point $[MONEY_AMOUNT]. Okay. All right, sir, so after that is everything good to go? You will receiving confirmation for the installation. All right. On the installation date, [OCCUPATION] will visit you. They will provide you with the new Internet modem, simply replacing the old one. We hook up the new one. Under the new plan, you will receive the new DVR boxes as well. They will hook up with the TV as well. Waitit, why do I get new boxes? Does that mean I'll lose everything that I have on the other boxes? So the DVR box, you want to keep the old DVR boxes? Yes, sir. Just allow me a moment, sir. Let me check that for you. Tell you, I don't need any installation. We have everything from [ORGANIZATION] already. I totally understand your points, sir, but the only thing is that like I mentioned to you, right now you are on the residence regular. So if I in order to like change the billiding details, if I switch you over to the other plan, I only have the other account available. So that requires a different equipment. But don't worry. Let me check that if we can keep the same boxes or not. So just give me a moment. I want to keep it least, at least one box because I have a lot of things on there that I want to keep. You can check box upstairs if you want to. Sure, sir, I will check that for you. Just allow me a moment. Hopefully you will be able to give the both boxes. Just give me a moment. Sure. Yes, hello. Yeah, I'm here. Yes sir. So I have checked that with my [OCCUPATION] that the customer wants to keep their old DVR boxes because they have some data over there. So they tell me, told me that there are two options for the customer. The one is that the one the [OCCUPATION] are doing the installation, they can take out the hard drive from the old DVR and they can insert that into the new one. And the other one is that that we can simply like ve the customer can keep the old dvr because right now when we are providing the new installation, your old one is still active. So that boxes will be over to you. So when we will be terminating the old account, we can make that old box leave to you and rest of the equipment will be returned to [ORGANIZATION]. And that means I'll keep all the data that I have, right? Yes, you can keep your one box, the one you have data in that and we can return the rest of the equipment to the [ORGANIZATION]. Okay. All right, just a moment. But on the [DURATION]. Go ahead. No, sir, I don't need your account number. Okay. All right, sir, so I got your number, I got your email. So let me just see, what are the dates available over here? So the earliest one that we have available at this location, that is for [DATE]. [DATE], Tuesday after next [DURATION]. Is that a good [DURATION] for you? First of all, sir, [DATE], what [DURATION] is that? That is Tuesday after next [DURATION]. That'be fine. All right, sir, the time SLS that we have on that [DURATION], that are between [TIME] to [TIME] so can you suggest me any [DURATION] [DURATION] [DURATION] between that? That'be good. Like [TIME] to [DURATION] [DURATION] [TIME] to [TIME] [TIME]. [TIME]. [TIME] to [MONEY_AMOUNT]. You said between [TIME] and [TIME] yes, that's good. I'm saying one specific cover. I'm asking about one specific cover. Okay, okay, okay. [DATE], [DATE]. And you asking about the time that we will be here? Yes. On which time you would like to see the [OCCUPATION]? Anytime we're [OCCUPATION]. All right, sir, let me select [TIME] to [TIME] for you, all right? Okay. All right, sir, just a moment. Perfect. So, sir, and for the billings, you said you want to receive them over [PERSON_NAME] [PERSON_NAME] name, right? Correct. Perfect, sir. Just a moment and let me just finish this up for you then. Do you have any pen and paper where you can. My callback number? I do. All right, just a moment. My name is [PERSON_NAME] [PERSON_NAME]. So whenever you call, you can offer me, My number is [PHONE_NUMBER]. This is a direct line. [PHONE_NUMBER]. Yes, sir, that is a direct line. It will be directly to my department. Whenever you call, just say my name, [PERSON_NAME] [PERSON_NAME], and it will be forwarded to me. All right? Okay, Mr. [PERSON_NAME]. All right, sir. So, Mr. [PERSON_NAME], that's all done from my outside. So once I'll get everything done for you, it will be delivered to you over to the email. Email. My callback number will be mentioned over there as well, along with my personal link to the email. So if you want to discuss anything further or if you have any questions, you can reach me over there. All right, sir. Okay, thank you. Perfect. So that's all done from my side. Do you have any questions before I let you go? No, I do not. Thank you. All right. Perfect, sir. Take care of yourself and have a good [DURATION]. You too. Bye."
79,546,285574a7e7334f0495393238d8d38f49,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/285574a7e7334f0495393238d8d38f49_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.910222,0.9102219920948617,485.0,1265,1265,2.6082474226804124,59,9,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.716,104,69,26,9,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.01-00:05.36] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains.
[00:05.78-00:07.21] IVR/System: This call may be recorded.
[00:07.29-00:14.97] IVR/System: Our prompts have recently changed and if you're checking on your order status and accounting, press [PHONE_NUMBER].
[00:15.05-00:23.70] IVR/System: If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER].
[00:23.76-00:26.84] IVR/System: For your autog glass and ADAS calibrations,
[00:30.04-00:34.66] IVR/System: this call is being recorded for quality assurance and training purposes.
[00:37.88-00:40.41] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:40.56-00:46.13] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures.
[00:47.44-00:48.77] IVR/System: [OCCUPATION] [OCCUPATION] fix your pains.
[00:48.84-00:49.98] Agent: My name is [PERSON_NAME].
[00:50.99-00:57.27] Customer: Hi [PERSON_NAME]. I needed to find out what it would cost to get a windshield for a 2:22 Prius Prime.
[00:57.84-01:02.38] Agent: Of course, let me get the right screen here and get some more information and get you all squared up.
[01:05.20-01:07.34] Agent: Okay. Work for you in the past?
[01:08.20-01:10.05] Customer: No, we actually don't live in the area.
[01:10.08-01:15.86] Customer: My son is up there currently traveling through for work [DURATION] [DURATION] semi through a rock through his windshield.
[01:15.93-01:21.11] Customer: So he just called me and he go I need a new windshield as that like let me see if I can find a ple.
[01:21.69-01:24.25] Agent: Yeah, okay, well no worries here.
[01:24.42-01:28.56] Agent: So in order to get a quote though we do need at least a name [DURATION] [DURATION] phone number.
[01:28.73-01:31.12] Agent: Do you want to this maybe under your name or his name?
[01:31.21-01:33.19] Customer: Yeah, that's fine. My name is [PERSON_NAME] [PERSON_NAME].
[01:46.36-01:50.29] Agent: All right, tell me one more time, what was that year, make and model [ORGANIZATION] [ORGANIZATION] vehicle?
[01:50.48-01:53.53] Customer: It's a [DATE_INTERVAL] Prius Prime.
[02:12.41-02:26.81] Agent: All right, so looking at this here, there is definitely two different options of a windshield that could fit that vehicle and it'all dependent on the features that his vehicle haskay do you either know those features or do you have his vin?
[02:26.90-02:28.63] Customer: Depends on what features it is.
[02:29.66-02:32.12] Agent: Okay, well let's just go through a one by one here.
[02:32.57-02:39.87] Agent: Do you know if his vehicle has the heads up display where it shows his on the dash or on the bottom [ORGANIZATION] [ORGANIZATION] windshield there?
[02:40.53-02:44.94] Customer: Not on the windshield, but on the dash, yeah.
[02:45.37-02:48.39] Agent: Okay, so that there looks like it's our major only difference.
[02:48.44-02:51.87] Agent: So as long as he doesn't have a speed projected up onto the windshield.
[02:52.49-02:53.36] Customer: No, not on the wind.
[02:53.42-02:54.59] Agent: Right, the other one.
[02:55.88-03:05.30] Agent: But I'm also looking at this here and one [ORGANIZATION] [ORGANIZATION] features that he does have is going to be that lane departure in the forward collision alert and the pedestrian detection there.
[03:05.44-03:08.23] Agent: Now all of those features run through your windshield.
[03:08.33-03:12.37] Agent: So when you take out the windshield you have to recalibrate that system.
[03:12.91-03:16.68] Agent: Of course. So I want to make sure that I'GETTING you this full price here.
[03:16.79-03:21.49] Agent: So let me go ahead and take a minute and I'GOING to make sure to get in the cost [ORGANIZATION] [ORGANIZATION] recalibration as well.
[03:22.03-03:22.88] Customer: Okay.
[03:25.75-03:27.69] Agent: Now it'something that can be done fast, right.
[03:27.74-03:29.25] Agent: Like you can be in and out.
[03:30.38-03:37.12] Agent: Well with a windshield alone that takes about [DURATION] [DURATION] and then with the recalibration it could take up to [DURATION] [DURATION].
[03:37.41-03:39.69] Agent: Sometimes less than that, sometimes more than that.
[03:39.74-03:45.07] Agent: So we would estimate typically around the [DURATION] [DURATION] mark.
[03:45.81-03:46.63] Customer: Okay.
[03:47.85-03:50.84] Agent: Because like to say it doesn't have anybody there.
[03:52.90-03:54.87] Agent: Gotcha. We do offer.
[03:54.98-03:57.76] Agent: I know you said hes traveling if you needed to get a ride to somewhere.
[03:57.81-04:01.68] Agent: We do always help with that, depending on the distance, that sort of thing.
[04:08.94-04:10.27] Agent: All right. And then let me ask you this.
[04:10.30-04:14.33] Agent: Is this something that you guys were maybe looking to go through the insurance company on or out of pocket?
[04:14.39-04:16.89] Customer: No, we're just going to pay for it.
[04:16.99-04:19.60] Customer: He doesn't have time for it to go through anything else.
[04:21.01-04:30.90] Agent: Okay. So looking at this one here, including all parts labor, the recalibration and our warranties meaning all rock ships for [DURATION] [DURATION] we fix for free.
[04:31.07-04:36.81] Agent: And if the glass breaks again due to another road hazard, we will replace the cost of that glass one time for [DURATION] [DURATION].
[04:36.92-04:39.54] Agent: And that works at all [OCCUPATION] [OCCUPATION] nationwide.
[04:39.71-04:42.18] Agent: You'd be looking at about [MONEY_AMOUNT], [MONEY_AMOUNT] do there.
[04:42.92-04:46.19] Customer: [MONEY_AMOUNT] for the windshield and the recalibration?
[04:46.27-04:49.39] Customer: Yeahh my I ask about the insurance company there.
[04:49.49-04:51.86] Agent: We do help people file those claims.
[04:52.76-04:59.45] Agent: If you do file a claim there through the insurance company, it doesn't count against you, it doesn't raise your rates, nothing like that.
[04:59.63-05:05.75] Agent: I would say most time people I say I help the fil claimans on they have $[MONEY_AMOUNT] deductible.
[05:05.92-05:09.58] Agent: So that would be what you would pay versus to [MONEY_AMOUNT] do.
[05:10.20-05:11.99] Customer: Yeah, our deductible [MONEY_AMOUNT].
[05:12.04-05:13.12] Customer: I know that much.
[05:13.30-05:15.75] Customer: Is that for the collision or the comprehensive?
[05:18.00-05:22.26] Customer: I believe it's just what because he hit a tree too.
[05:22.31-05:24.89] Customer: So we had to replace the tailight and whatever that was.
[05:24.92-05:26.65] Customer: It was $[MONEY_AMOUNT] deductible.
[05:26.72-05:30.29] Agent: Got you. So when you hit a tree that's considered a collision.
[05:30.48-05:32.84] Agent: This here falls under your comprehensive.
[05:32.98-05:41.97] Agent: So you typically have a higher deductible on that collision in there because you could have maybe made a different decision versus the comprehensive here.
[05:42.08-05:49.51] Agent: You didn't break into your car, you didn't vandalize it, you didn't put the do front of you, those sort of things so they can't hold it against you.
[05:49.65-05:52.50] Agent: So that's why that one there is typically a lot lower.
[05:52.63-05:56.02] Agent: So maybe just something to call and ask about, talk to them.
[05:56.07-05:59.69] Agent: Okay. Do you have to order this one, too?
[06:00.27-06:03.64] Agent: Yes. It would take me about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION], typically, to get the windshield here.
[06:03.70-06:06.54] Agent: And then after that, we're just dependent on my schedule.
[06:07.00-06:11.65] Agent: Okay. All right, let me find out how long he's going to be.
[06:11.68-06:15.72] Agent: He's actually in [LOCATION], I guess is s where he's working currently.
[06:15.81-06:18.78] Agent: So let me find out how long he's going to be there or if he.
[06:18.92-06:20.61] Agent: When he goes back to [LOCATION].
[06:21.55-06:24.64] Agent: Because like I said, I think he was looking to get this like [TIME], like tomorrow.
[06:25.87-06:27.25] Agent: Let me take a look.
[06:29.70-06:32.05] Agent: Like I said, he's trying to leave and go.
[06:32.14-06:33.30] Agent: So I was like.
[06:33.36-06:36.09] Agent: He called me and he goes, mom, find out where I can get this done.
[06:36.14-06:37.62] Agent: And I was like, he, like.
[06:37.70-06:39.44] Agent: I'm like, okay, I will check.
[06:39.90-06:42.17] Agent: Well, okay, so I do happen to have
[06:43.44-06:46.31] Agent: an option to get this done possibly tomorrow.
[06:46.36-06:51.00] Agent: Let me check the availability and how fast I can get this glassier, just so you have all the details.
[06:51.18-06:53.01] Agent: Yes, I can at least let him know.
[06:53.39-06:54.18] Agent: Yeah,
[07:23.13-07:28.81] Agent: so I would be able to get the windshield here tomorrow afternoon if you wanted to go that route.
[07:28.87-07:32.95] Agent: And we could always help through the insurance side of it if you wanted to go that route as well.
[07:33.60-07:42.45] Agent: Okay, well, let me give him a call back and see if he is available if I get service from him and see if not, I have to text them and wait for him to call me back.
[07:42.88-07:45.11] Agent: Okay, perfect. I won.
[07:45.13-07:46.68] Agent: Let him know. And what was your name?
[07:46.82-07:47.63] Customer: My name is [PERSON_NAME].
[07:47.68-07:52.25] Agent: But if anybody else here in my office calls, let them know that you're already in the system under [PERSON_NAME].
[07:52.63-07:54.04] Customer: Oh, perfect. All right, perfect.
[07:54.07-07:54.77] Customer: Thank you so much.
[07:54.80-07:59.07] Customer: I will give him a call and see what his schedule like tomorrow and if he's going to be in the area.
[07:59.25-08:01.44] Customer: Okay, perfect. Thank you.
[08:01.62-08:03.00] Agent: You're welcome. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed and if you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER]. For your autog glass and ADAS calibrations, this call is being recorded","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed and if you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER]. For your autog glass and ADAS calibrations, this call is being recorded for quality assurance and training purposes. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures. [OCCUPATION] [OCCUPATION] fix your pains. My name is [PERSON_NAME]. Hi [PERSON_NAME]. I needed to find out what it would cost to get a windshield for a 2:22 Prius Prime. Of course, let me get the right screen here and get some more information and get you all squared up. Okay. Work for you in the past? No, we actually don't live in the area. My son is up there currently traveling through for work [DURATION] [DURATION] semi through a rock through his windshield. So he just called me and he go I need a new windshield as that like let me see if I can find a ple. Yeah, okay, well no worries here. So in order to get a quote though we do need at least a name [DURATION] [DURATION] phone number. Do you want to this maybe under your name or his name? Yeah, that's fine. My name is [PERSON_NAME] [PERSON_NAME]. All right, tell me one more time, what was that year, make and model [ORGANIZATION] [ORGANIZATION] vehicle? It's a [DATE_INTERVAL] Prius Prime. All right, so looking at this here, there is definitely two different options of a windshield that could fit that vehicle and it'all dependent on the features that his vehicle haskay do you either know those features or do you have his vin? Depends on what features it is. Okay, well let's just go through a one by one here. Do you know if his vehicle has the heads up display where it shows his on the dash or on the bottom [ORGANIZATION] [ORGANIZATION] windshield there? Not on the windshield, but on the dash, yeah. Okay, so that there looks like it's our major only difference. So as long as he doesn't have a speed projected up onto the windshield. No, not on the wind. Right, the other one. But I'm also looking at this here and one [ORGANIZATION] [ORGANIZATION] features that he does have is going to be that lane departure in the forward collision alert and the pedestrian detection there. Now all of those features run through your windshield. So when you take out the windshield you have to recalibrate that system. Of course. So I want to make sure that I'GETTING you this full price here. So let me go ahead and take a minute and I'GOING to make sure to get in the cost [ORGANIZATION] [ORGANIZATION] recalibration as well. Okay. Now it'something that can be done fast, right. Like you can be in and out. Well with a windshield alone that takes about [DURATION] [DURATION] and then with the recalibration it could take up to [DURATION] [DURATION]. Sometimes less than that, sometimes more than that. So we would estimate typically around the [DURATION] [DURATION] mark. Okay. Because like to say it doesn't have anybody there. Gotcha. We do offer. I know you said hes traveling if you needed to get a ride to somewhere. We do always help with that, depending on the distance, that sort of thing. All right. And then let me ask you this. Is this something that you guys were maybe looking to go through the insurance company on or out of pocket? No, we're just going to pay for it. He doesn't have time for it to go through anything else. Okay. So looking at this one here, including all parts labor, the recalibration and our warranties meaning all rock ships for [DURATION] [DURATION] we fix for free. And if the glass breaks again due to another road hazard, we will replace the cost of that glass one time for [DURATION] [DURATION]. And that works at all [OCCUPATION] [OCCUPATION] nationwide. You'd be looking at about [MONEY_AMOUNT], [MONEY_AMOUNT] do there. [MONEY_AMOUNT] for the windshield and the recalibration? Yeahh my I ask about the insurance company there. We do help people file those claims. If you do file a claim there through the insurance company, it doesn't count against you, it doesn't raise your rates, nothing like that. I would say most time people I say I help the fil claimans on they have $[MONEY_AMOUNT] deductible. So that would be what you would pay versus to [MONEY_AMOUNT] do. Yeah, our deductible [MONEY_AMOUNT]. I know that much. Is that for the collision or the comprehensive? I believe it's just what because he hit a tree too. So we had to replace the tailight and whatever that was. It was $[MONEY_AMOUNT] deductible. Got you. So when you hit a tree that's considered a collision. This here falls under your comprehensive. So you typically have a higher deductible on that collision in there because you could have maybe made a different decision versus the comprehensive here. You didn't break into your car, you didn't vandalize it, you didn't put the do front of you, those sort of things so they can't hold it against you. So that's why that one there is typically a lot lower. So maybe just something to call and ask about, talk to them. Okay. Do you have to order this one, too? Yes. It would take me about [DURATION] [DURATION] [DURATION] [DURATION] [DURATION], typically, to get the windshield here. And then after that, we're just dependent on my schedule. Okay. All right, let me find out how long he's going to be. He's actually in [LOCATION], I guess is s where he's working currently. So let me find out how long he's going to be there or if he. When he goes back to [LOCATION]. Because like I said, I think he was looking to get this like [TIME], like tomorrow. Let me take a look. Like I said, he's trying to leave and go. So I was like. He called me and he goes, mom, find out where I can get this done. And I was like, he, like. I'm like, okay, I will check. Well, okay, so I do happen to have an option to get this done possibly tomorrow. Let me check the availability and how fast I can get this glassier, just so you have all the details. Yes, I can at least let him know. Yeah, so I would be able to get the windshield here tomorrow afternoon if you wanted to go that route. And we could always help through the insurance side of it if you wanted to go that route as well. Okay, well, let me give him a call back and see if he is available if I get service from him and see if not, I have to text them and wait for him to call me back. Okay, perfect. I won. Let him know. And what was your name? My name is [PERSON_NAME]. But if anybody else here in my office calls, let them know that you're already in the system under [PERSON_NAME]. Oh, perfect. All right, perfect. Thank you so much. I will give him a call and see what his schedule like tomorrow and if he's going to be in the area. Okay, perfect. Thank you. You're welcome. Bye."
80,505,20230503-151423_3232961731,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230503-151423_3232961731-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9100905,0.910090527638191,1659.0,3184,3184,1.9192284508740205,286,12,"[DATE], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.706,314,226,87,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.49-00:05.54] Agent: Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION].
[00:05.60-00:07.00] Agent: How are you doing today?
[00:08.13-00:10.91] Customer: Great. Awesome. God bless you.
[00:10.94-00:16.29] Agent: Sir. Actually this call is regarding your Internet phone line and TV services.
[00:16.39-00:19.68] Customer: So I must be talking with a person in charge, right?
[00:20.70-00:30.04] Agent: Correct. Great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location.
[00:30.50-00:35.33] Agent: And that's why we are providing up to 35% discounted rate.
[00:35.47-00:42.72] Agent: Now you can lower your monthly bill up to 35% and you can save a lot of money every [DURATION].
[00:43.13-00:45.99] Agent: So may I know how many phone lines you are using?
[00:48.02-00:49.56] Customer: How many phone lines?
[00:49.73-00:54.12] Agent: Yes, like landlines you are using to check how much money can you save?
[00:55.41-00:56.99] Customer: Yeah, we have landline.
[00:57.81-01:00.78] Customer: Just one. Just one.
[01:00.96-01:04.39] Agent: Got you. And you do have Internet connection, right sir?
[01:05.50-01:07.47] Customer: We do. Yes sir.
[01:07.50-01:26.46] Agent: In this promotion I can provide you 600 megabytes of Internet along with a Wi Fi Hu and hotspot and one phone line with unlimited free of cost, local and long distance calling with 35 calling feature and only [MONEY_AMOUNT] per [DURATION] for the one line and Internet.
[01:26.59-01:28.78] Agent: And do you have any TV services?
[01:30.08-01:33.94] Agent: We do. And how many TVS you are using?
[01:35.16-01:37.42] Customer: Two. Two. All right.
[01:37.51-01:38.53] Agent: And one last thing.
[01:38.60-01:43.78] Agent: For the TVS, are you watching any premium channels or you are watching regular channels?
[01:45.11-01:47.05] Customer: Both regular and premium.
[01:47.24-01:49.45] Customer: Regular and premium. All right.
[01:50.11-02:01.86] Agent: S. I can provide you one phone line, one Internet and two premium tvs with all premium channels under a combined bill of $[MONEY_AMOUNT] per [DURATION].
[02:02.28-02:04.55] Agent: By the way, how much you are spending currently?
[02:06.61-02:08.56] Customer: We already have [ORGANIZATION].
[02:08.70-02:11.13] Agent: Yes, I know you are already using [ORGANIZATION].
[02:11.27-02:12.70] Agent: That's why I'm calling you.
[02:12.77-02:15.68] Agent: Because we are running promotions at your location.
[02:15.86-02:18.50] Agent: So I can provide you this promotional rate.
[02:18.65-02:27.29] Agent: And you're gonna be saving a lot of money and you will be paying for all these services in only $[MONEY_AMOUNT] per [DURATION].
[02:27.43-02:30.99] Agent: And there is no installation charges, no equipment charges.
[02:31.14-02:36.29] Agent: And your bill will be fixed and lockegedd in under this promotion for the next [DURATION] [DURATION].
[02:36.46-02:38.19] Agent: The price will never go up.
[02:39.38-02:41.83] Agent: What about that is that sounds good for you?
[02:41.90-02:45.07] Customer: Like [MONEY_AMOUNT] for all the services.
[02:45.57-02:46.79] Customer: And how much will that be?
[02:46.82-02:48.78] Customer: With taxes and fees?
[02:48.85-02:51.09] Agent: It include all all taxes.
[02:51.15-02:53.56] Agent: It include all [ORGANIZATION] taxes.
[02:53.97-03:03.62] Agent: [MONEY_AMOUNT] it include all [ORGANIZATION] taxes, all equipment charges, [OCCUPATION] charges, everything in this promotion.
[03:03.78-03:05.48] Agent: And do you have was the Internet?
[03:05.53-03:06.94] Agent: How much was the Internet?
[03:07.08-03:13.75] Agent: It's 600 megabyte of Internet with Wi Fi hotspot in only [MONEY_AMOUNT] per [DURATION].
[03:14.29-03:23.11] Agent: And [MONEY_AMOUNT] for a phone line with unlimited free of cost, local and long Distance calling, It's absolutely free of cost.
[03:23.25-03:31.94] Agent: And two [ORGANIZATION] tvs with all premium channels and combined bill will be $[MONEY_AMOUNT] per [DURATION].
[03:32.10-03:38.18] Agent: And in this you will be getting one free of cost mobile line for your cell phone.
[03:38.24-03:46.17] Agent: It will be free of cost, unlimited calling, unlimited texting and unlimited Internet for the next [DURATION] [DURATION].
[03:46.29-03:48.06] Agent: Absolutely free of cost.
[03:50.53-03:52.75] Agent: Is that sounds good for you?
[03:53.37-03:55.81] Customer: So what do I need to do to change that?
[03:55.99-03:58.99] Agent: Yes, sir, just give me a quick moment.
[03:59.53-04:05.63] Agent: Just confirm. Is your address [LOCATION] [LOCATION].
[04:05.72-04:08.43] Agent: With the zip code [LOCATION] [LOCATION]?
[04:09.04-04:10.98] Customer: That's correct. Got you.
[04:11.09-04:12.68] Agent: S. Just give me a quick moment.
[04:12.74-04:19.55] Agent: I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will give you more information and he will let you know about the procedure.
[04:19.61-04:21.29] Agent: All right Mr. [PERSON_NAME]?
[04:21.79-04:23.36] Customer: Yeah. Okay. All right.
[04:23.43-04:24.71] Agent: I do appreciate your time.
[04:24.77-04:26.44] Agent: Just give me a quick moment.
[04:28.94-04:31.71] Customer: I appreciate it here than with you.
[04:31.81-04:33.76] Agent: All right, Give me a quick moment.
[04:57.12-05:01.32] IVR/System: Hello. Hello. Thank you so much for holding.
[05:01.38-05:03.98] Agent: This is [PERSON_NAME], the [OCCUPATION] on the floor.
[05:04.05-05:05.43] Agent: How are you doing today?
[05:06.00-05:08.07] Customer: I'm good. All right.
[05:08.14-05:25.92] Agent: So you were having conversation with my [OCCUPATION] regarding the services and he mentioned me the details over here that you guys have one phone online, Internet connection and TV with two boxes currently active with [ORGANIZATION], is that correct?
[05:26.33-05:32.13] Agent: Correct. All right, sir, so allow me a moment just to confirm the address.
[05:32.18-05:39.82] Agent: Does that is [LOCATION] [LOCATION] you with the zip code [LOCATION], right?
[05:40.37-05:50.42] Agent: Correct. All right. So at this location we currently have a promotion available where you can go for the Internet of six [MONEY_AMOUNT] M.B.
[05:50.45-05:55.06] Agent: s and 1.9 along with the TV premium.
[05:55.25-05:59.57] Agent: And you only need the HD box receivers, not the DVR.
[05:59.63-06:00.23] Agent: Right?
[06:01.69-06:06.00] Customer: We do have the DVR for both of the screens.
[06:07.38-06:08.48] Customer: We got two boxes.
[06:08.53-06:11.54] Agent: Yes. All right. Perfect, sir.
[06:11.68-06:19.07] Agent: So if we go for all these plan together, your monthly bills will be $[MONEY_AMOUNT].
[06:21.65-06:24.48] Customer: Okay. He said it was [MONEY_AMOUNT] something.
[06:25.38-06:29.09] Customer: That was before the DVR boxes.
[06:29.23-06:31.68] Customer: That was just with the regular box.
[06:34.13-06:36.00] Agent: Like do you record?
[06:36.89-06:40.75] Customer: We got one box upstairs and one box downstairs.
[06:40.94-06:51.39] Agent: All right. And sir, just to confirm on both of the boxes, like is there any option available with which you can replay or record the services?
[06:52.81-06:56.27] Customer: Sure, that is available, right?
[06:57.29-06:58.40] Customer: We already have that.
[06:58.44-07:01.59] Agent: Yes, yes. So that's why you need DVR, sir.
[07:01.72-07:04.86] Agent: So with the DVR your bills will be [MONEY_AMOUNT] do.
[07:04.97-07:09.91] Agent: So as my [OCCUPATION] was mentioning me that you guys have existing service with [ORGANIZATION].
[07:10.04-07:13.11] Agent: How much are you spending right now for all these services?
[07:15.81-07:18.13] Customer: Let's see. I think it's about [MONEY_AMOUNT].
[07:18.19-07:21.05] Customer: And I mean, it's a little.
[07:21.15-07:23.02] Customer: It's a little over $[MONEY_AMOUNT].
[07:23.05-07:28.44] Agent: Let's see here. Like if you can grab your bills and Compare that
[07:31.62-07:32.88] Agent: to [MONEY_AMOUNT] do.
[07:35.06-07:37.00] Customer: It's a [MONEY_AMOUNT] do.
[07:38.33-07:40.80] Agent: Yeah. No, no, I mean, what do you.
[07:42.01-07:45.30] Agent: You're dropping it to $[MONEY_AMOUNT].
[07:45.36-07:47.82] Customer: Did you say [MONEY_AMOUNT]?
[07:48.06-07:53.42] Agent: [MONEY_AMOUNT]. $[MONEY_AMOUNT]? Yes. How much are you paying right now already?
[07:53.80-07:55.13] Customer: It's over [MONEY_AMOUNT] do.
[07:55.24-07:57.54] Customer: But what do I need to do to do that?
[07:58.71-08:02.78] Agent: Sir, I can simply provide you with that platform.
[08:02.95-08:08.18] Agent: So before that, let me just repeat you how we can provide you that price.
[08:09.60-08:13.77] Agent: That does include taxes and fees.
[08:14.07-08:18.01] Agent: Yes, the installation and equipment is'included.
[08:18.48-08:24.20] Agent: Okay, so sir, let me tell you how we can provide you that price.
[08:24.38-08:30.28] Agent: So on their residence, there are two kind of accounts a consumer can obtain.
[08:30.46-08:39.42] Agent: The first one is called the regular residence, the one you have already on which the custom customer us it get a price loc down for [DURATION] [DURATION].
[08:39.59-08:49.11] Agent: And the other one that we have, if you remember, during the [EVENT] time, the schools and all the businesses were closed.
[08:49.28-08:56.30] Agent: So at that time all the companies came up with the account on which the people can study and work from home.
[08:56.45-09:03.30] Agent: And that account is known as small office home office freelance account for [OCCUPATION] and for the elder pepers.
[09:03.68-09:09.48] Agent: So if I switch you over to the dad account, I can provide you the price of $[MONEY_AMOUNT].
[09:09.62-09:19.43] Agent: With the price LOC on for the [DURATION] [DURATION], no contract included equipment will be free and you will receive installation completely free.
[09:20.41-09:21.81] Agent: Everything is already here.
[09:21.87-09:23.90] Agent: You don't need to install anything.
[09:24.08-09:30.67] Agent: I understand, sir. That equipment that you have already, that is with the different Internet speed.
[09:30.86-09:36.15] Agent: All right? So that direct is not compatible with the speed that I'm giving you right now.
[09:36.82-09:39.35] Agent: So we have to provide you w.
[09:39.46-09:41.84] Agent: He said that's with WiFire and all right.
[09:42.51-09:44.58] Agent: WiFi and the TV receivers.
[09:46.12-09:48.38] Agent: And he had quoted [DURATION] [DURATION].
[09:49.48-09:52.08] Agent: No, sir, it was [DURATION] [DURATION], not [DURATION] [DURATION].
[09:52.15-09:53.89] Agent: No, he said [DURATION] [DURATION].
[09:54.88-09:56.49] Agent: No, sir, he cannot.
[09:56.68-09:59.22] Agent: Because there's no plan we have for [DURATION] [DURATION].
[10:00.48-10:02.20] Agent: Well, I don't. You should talk.
[10:02.30-10:05.61] Agent: There might be. There might be some misunderstanding or.
[10:05.76-10:09.49] Agent: Might be some misunderstanding, but it is [DURATION] [DURATION].
[10:09.99-10:14.97] Agent: It is [DURATION] [DURATION] [DURATION] only, so everything would stay the same.
[10:15.78-10:20.49] Agent: Are you talking about after [DURATION] [DURATION] or you're talking about right now?
[10:20.90-10:22.00] Customer: Yeah, I understand that.
[10:22.03-10:25.16] Agent: I understand. Okay, [DURATION] [DURATION] instead of [DURATION] [DURATION].
[10:25.62-10:26.40] Customer: Yes,
[10:28.14-10:31.24] Customer: and. And I will keep everything that I have already.
[10:31.31-10:33.40] Customer: And he said all premium channels.
[10:34.21-10:41.68] Agent: Yes, sir, I can provide you the number of channels as well right now to make sure that we are not drping anything for you.
[10:41.82-10:45.02] Agent: Just a moment, let me open up the channel line up over here.
[10:55.97-10:59.90] Customer: Because I was thinking about dropping [ORGANIZATION] and going into a disk.
[11:01.70-11:04.96] Customer: [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[11:05.05-11:08.67] Agent: What they are offering you, by the way, just for the comparison.
[11:09.29-11:15.91] Customer: Well, I won't quote what they're offering, but since I'm with [ORGANIZATION], I'll just stay with [ORGANIZATION].
[11:16.89-11:18.75] Agent: Well, that's a good thing.
[11:20.93-11:24.43] Agent: Just a moment, let me just open up all the plans available over here.
[11:33.22-11:35.84] Agent: Let me just get all the plans that are.
[12:08.36-13:00.17] Agent: All right, so in the premium, the premium channels that are included that are [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] and six channels from the [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], approximately.
[13:00.23-13:05.03] Agent: There are 65 premium channels that are included in this plan.
[13:06.10-13:08.08] Customer: You call those premium channels?
[13:08.53-13:10.00] Customer: I have hbo
[13:11.59-13:13.62] Agent: that is called additional channel.
[13:13.78-13:15.54] Agent: That's not a premium, sir.
[13:15.59-13:17.57] Agent: That's additional channel.
[13:19.50-13:21.19] Customer: I have [ORGANIZATION] already.
[13:21.25-13:24.97] Customer: So if I change over, I would lose hbo, Is that what you're saying?
[13:25.38-13:27.61] Agent: Do you have your bills in your hand?
[13:30.66-13:32.67] Customer: I do. All right.
[13:32.73-13:41.60] Agent: On your bills, if you go into the TV side, you will say that it will be mentioning [ORGANIZATION] separately, right?
[13:42.82-13:49.27] Agent: It does, yes. Because the [ORGANIZATION] plus [ORGANIZATION] Max.
[13:49.46-13:52.91] Agent: Yes, because these two channels are added separately.
[13:53.22-13:55.02] Agent: It is not in the premium.
[13:55.12-13:57.27] Agent: These two channels come separately.
[13:58.89-14:02.27] Customer: Well, everything that you name I already have.
[14:02.80-14:06.30] Agent: Yes. These things are available in premium one.
[14:06.45-14:09.68] Agent: And on the [ORGANIZATION] side, how much are you extra paying?
[14:09.73-14:15.29] Agent: It will be mentioning the price as well, saying $[MONEY_AMOUNT] for the [ORGANIZATION] and [ORGANIZATION] Max.
[14:15.47-14:16.49] Customer: That's what I'm paying.
[14:16.55-14:18.96] Customer: $[MONEY_AMOUNT] for that? Yes.
[14:19.14-14:23.23] Agent: So if we include that, it will be a [MONEY_AMOUNT] [MONEY_AMOUNT] ara in your bill.
[14:26.28-14:29.99] Customer: So you won't take away nothing that I have, is that correct?
[14:30.19-14:33.68] Agent: S How long has it been your Me.
[14:33.75-14:34.72] Agent: Me. Let me finish.
[14:34.79-14:41.84] Agent: You won't take away anything that I have, but to get [ORGANIZATION] and [ORGANIZATION] Max, it'be an extra $[MONEY_AMOUNT].
[14:42.03-14:44.88] Agent: Yes, sir. Because these are different family channels.
[14:46.75-14:47.61] Agent: Okay,
[14:49.87-14:53.88] Agent: so if you add the $[MONEY_AMOUNT], that would be
[14:55.59-15:00.30] Agent: [MONEY_AMOUNT]. $[MONEY_AMOUNT]? Yes, correct.
[15:06.33-15:09.91] Customer: [MONEY_AMOUNT]. And that does include taxes and everything?
[15:10.00-15:10.87] Agent: Yes, sir.
[15:13.16-15:15.87] Customer: Okay, you can do that.
[15:16.64-15:18.71] Agent: All right, sir, just a moment
[15:22.12-15:25.30] Agent: now. That does not include taxes and everything.
[15:26.80-15:28.54] Customer: I will cancel this.
[15:30.09-15:32.90] Agent: Don't worry, sir, once I place the order.
[15:33.40-15:39.40] Agent: All right. You will Be getting an email notification that will be containing the fixed price over there.
[15:39.57-15:48.78] Agent: So if you see that the price is different, you can call me back and you can cancel the order and I'll go back to what I have already.
[15:49.33-15:55.03] Agent: Yes, sir. It will be remaining everything as is because when you'reing the order, no one is visiting your location.
[15:55.18-15:57.48] Agent: No one is changing your equipment.
[15:58.74-16:02.12] Agent: Okay. All right. Just a moment
[16:04.58-16:11.79] Agent: sir. Just confirm in your address there's no apartment number, there's no unit number, there's no floor number.
[16:11.82-16:12.39] Customer: Right?
[16:13.70-16:17.49] Agent: Say that again. I'm saying that in your address.
[16:17.55-16:21.29] Customer: [LOCATION] [LOCATION]. [LOCATION]. [LOCATION].
[16:21.32-16:24.33] Customer: [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION].
[16:24.52-16:27.38] Agent: There's no suite or unit or apartment number, right?
[16:28.24-16:30.86] Customer: No, no, it's a single family dwelling.
[16:30.99-16:32.58] Customer: Single family [PERSON_NAME]. Perfect,
[16:37.84-16:41.15] Agent: perfect. And right now I'm speaking with Mr.
[16:41.17-16:43.38] Agent: [PERSON_NAME] right now. Correct.
[16:43.88-16:50.38] Agent: So Mr. [PERSON_NAME], do you want to put the point of contact [PERSON_NAME] [PERSON_NAME] or do you want to put that under your name?
[16:52.36-16:53.10] Customer: Well,
[16:55.00-16:57.46] Customer: leave it in my name like it is already.
[16:58.43-17:00.77] Customer: Currently I have the name for [PERSON_NAME].
[17:01.27-17:03.29] Agent: So can you provide me a first name please?
[17:04.47-17:08.21] Agent: That's my [MARITAL_STATUS]. All right, so can I have your first name please?
[17:09.12-17:10.52] Customer: My first name is [PERSON_NAME].
[17:10.60-17:11.78] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:12.41-17:15.60] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[17:17.30-17:24.91] Agent: and Mr. [PERSON_NAME], can I have your email where I can send you everything in the written form so you can have a detail note on that.
[17:29.02-17:29.88] Customer: Okay,
[17:31.45-17:33.32] Customer: It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME]
[17:34.93-17:43.38] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[17:44.08-17:45.69] Agent: all right, just a moment.
[17:46.88-17:50.84] Agent: Let me repeat it back to you to make sure I'm not making any mistake.
[17:51.02-17:53.18] Agent: That is [PERSON_NAME] just like your name.
[17:53.23-17:56.16] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[17:56.22-17:57.21] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[17:57.28-17:58.58] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[17:58.75-18:00.52] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[18:00.63-18:02.43] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[18:02.61-18:04.02] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[18:04.33-18:09.03] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. correct.
[18:10.16-18:12.11] Agent: Perfect sir. Just a moment.
[18:12.40-18:16.11] Agent: And for the best contact number, let me confirm that.
[18:16.88-18:23.35] Agent: [PHONE_NUMBER]. Is it the best number to reach you?
[18:23.64-18:26.14] Customer: That is correct. All sir.
[18:29.90-18:40.98] Agent: All right, sir, so let me just repeat it back to you that how you will receive the installation to make sure that you have all the details before you know what will be happening.
[18:41.14-18:54.96] Agent: So once I place out the order within [DURATION] [DURATION] you will receive an email notification from our site that will be containing all the details regarding the order, the services that you have selected.
[18:55.40-19:00.22] Agent: The Internet speed will be 600B, WIF FI modem will be included.
[19:00.77-19:03.83] Agent: TV premium plan along with the [ORGANIZATION].
[19:04.40-19:09.05] Agent: Then two DVR boxes and one phone line.
[19:09.19-19:17.98] Agent: Everything under a combined bill of $[MONEY_AMOUNT] [DURATION] [DURATION] are right.
[19:18.17-19:21.25] Customer: That's [MONEY_AMOUNT] $[MONEY_AMOUNT], right?
[19:21.31-19:27.92] Customer: Yes. [MONEY_AMOUNT] pointars [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] point $[MONEY_AMOUNT].
[19:28.11-19:34.55] Agent: Okay. All right, sir, so after that is everything good to go?
[19:34.62-19:37.70] Agent: You will receiving confirmation for the installation.
[19:37.87-19:41.73] Agent: All right. On the installation date, [OCCUPATION] will visit you.
[19:41.90-19:46.24] Agent: They will provide you with the new Internet modem, simply replacing the old one.
[19:46.59-19:48.14] Agent: We hook up the new one.
[19:48.20-19:52.12] Agent: Under the new plan, you will receive the new DVR boxes as well.
[19:52.17-19:54.30] Agent: They will hook up with the TV as well.
[19:54.45-19:58.28] Customer: Waitit, why do I get new boxes?
[19:58.58-20:02.12] Customer: Does that mean I'll lose everything that I have on the other boxes?
[20:02.86-20:06.95] Customer: So the DVR box, you want to keep the old DVR boxes?
[20:07.14-20:09.96] Agent: Yes, sir. Just allow me a moment, sir.
[20:10.01-20:10.97] Agent: Let me check that for you.
[20:11.02-20:12.85] Customer: Tell you, I don't need any installation.
[20:12.99-20:15.78] Customer: We have everything from [ORGANIZATION] already.
[20:15.96-20:23.84] Agent: I totally understand your points, sir, but the only thing is that like I mentioned to you, right now you are on the residence regular.
[20:24.01-20:31.79] Agent: So if I in order to like change the billiding details, if I switch you over to the other plan, I only have the other account available.
[20:31.94-20:34.28] Agent: So that requires a different equipment.
[20:34.37-20:38.49] Agent: But don't worry. Let me check that if we can keep the same boxes or not.
[20:38.59-20:39.82] Agent: So just give me a moment.
[20:39.92-20:45.43] Customer: I want to keep it least, at least one box because I have a lot of things on there that I want to keep.
[20:45.56-20:48.67] Customer: You can check box upstairs if you want to.
[20:48.85-20:50.87] Agent: Sure, sir, I will check that for you.
[20:50.89-20:52.04] Agent: Just allow me a moment.
[20:52.15-20:54.34] Agent: Hopefully you will be able to give the both boxes.
[20:54.43-20:55.65] Agent: Just give me a moment.
[20:55.95-20:56.69] Agent: Sure.
[23:06.41-23:09.19] Customer: Yes, hello. Yeah, I'm here.
[23:09.34-23:21.06] Agent: Yes sir. So I have checked that with my [OCCUPATION] that the customer wants to keep their old DVR boxes because they have some data over there.
[23:21.24-23:25.79] Agent: So they tell me, told me that there are two options for the customer.
[23:25.94-23:35.32] Agent: The one is that the one the [OCCUPATION] are doing the installation, they can take out the hard drive from the old DVR and they can insert that into the new one.
[23:35.82-23:48.38] Agent: And the other one is that that we can simply like ve the customer can keep the old dvr because right now when we are providing the new installation, your old one is still active.
[23:48.95-23:50.82] Agent: So that boxes will be over to you.
[23:50.87-23:58.45] Agent: So when we will be terminating the old account, we can make that old box leave to you and rest of the equipment will be returned to [ORGANIZATION].
[23:59.88-24:02.99] Customer: And that means I'll keep all the data that I have, right?
[24:03.13-24:10.69] Agent: Yes, you can keep your one box, the one you have data in that and we can return the rest of the equipment to the [ORGANIZATION].
[24:11.26-24:15.23] Agent: Okay. All right, just a moment.
[24:15.58-24:16.71] Agent: But on the [DURATION].
[24:17.41-24:21.39] Agent: Go ahead. No, sir, I don't need your account number.
[24:22.17-24:26.95] Agent: Okay. All right, sir, so I got your number, I got your email.
[24:27.10-24:30.60] Agent: So let me just see, what are the dates available over here?
[24:31.06-24:37.23] Agent: So the earliest one that we have available at this location, that is for [DATE].
[24:37.64-24:40.83] Agent: [DATE], Tuesday after next [DURATION].
[24:42.20-24:43.42] Agent: Is that a good [DURATION] for you?
[24:43.45-24:47.27] Agent: First of all, sir, [DATE], what [DURATION] is that?
[24:47.44-24:50.35] Agent: That is Tuesday after next [DURATION].
[24:51.61-25:04.31] Agent: That'be fine. All right, sir, the time SLS that we have on that [DURATION], that are between [TIME] to [TIME] so can you suggest me any [DURATION] [DURATION] [DURATION] between that?
[25:04.88-25:09.63] Agent: That'be good. Like [TIME] to [DURATION] [DURATION] [TIME] to [TIME] [TIME].
[25:09.70-25:11.14] Agent: [TIME]. [TIME] to [MONEY_AMOUNT].
[25:13.68-25:19.27] Agent: You said between [TIME] and [TIME] yes, that's good.
[25:19.64-25:21.40] Agent: I'm saying one specific cover.
[25:21.48-25:23.42] Agent: I'm asking about one specific cover.
[25:26.53-25:29.40] Agent: Okay, okay, okay. [DATE], [DATE].
[25:29.46-25:33.23] Agent: And you asking about the time that we will be here?
[25:33.41-25:36.62] Agent: Yes. On which time you would like to see the [OCCUPATION]?
[25:38.84-25:45.49] Agent: Anytime we're [OCCUPATION]. All right, sir, let me select [TIME] to [TIME] for you, all right?
[25:45.84-25:48.62] Agent: Okay. All right, sir, just a moment.
[25:54.12-26:00.99] Agent: Perfect. So, sir, and for the billings, you said you want to receive them over [PERSON_NAME] [PERSON_NAME] name, right?
[26:01.30-26:04.19] Agent: Correct. Perfect, sir. Just a moment
[26:06.58-26:10.67] Agent: and let me just finish this up for you then.
[26:10.74-26:13.84] Agent: Do you have any pen and paper where you can.
[26:13.97-26:16.95] Customer: My callback number? I do.
[26:17.30-26:18.91] Agent: All right, just a moment.
[26:22.88-26:24.65] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[26:25.56-26:29.35] Customer: So whenever you call, you can offer me, My number is [PHONE_NUMBER].
[26:29.41-26:30.52] Customer: This is a direct line.
[26:30.67-26:44.63] Customer: [PHONE_NUMBER]. Yes, sir, that is a direct line.
[26:44.81-26:46.54] Customer: It will be directly to my department.
[26:46.71-26:51.80] Customer: Whenever you call, just say my name, [PERSON_NAME] [PERSON_NAME], and it will be forwarded to me.
[26:51.94-26:53.93] Agent: All right? Okay, Mr.
[26:53.96-26:55.85] Agent: [PERSON_NAME]. All right, sir.
[26:56.00-26:59.26] Agent: So, Mr. [PERSON_NAME], that's all done from my outside.
[26:59.67-27:06.45] Agent: So once I'll get everything done for you, it will be delivered to you over to the email.
[27:07.47-27:13.43] Agent: Email. My callback number will be mentioned over there as well, along with my personal link to the email.
[27:13.53-27:18.49] Agent: So if you want to discuss anything further or if you have any questions, you can reach me over there.
[27:18.60-27:21.03] Agent: All right, sir. Okay, thank you.
[27:21.09-27:23.17] Agent: Perfect. So that's all done from my side.
[27:23.28-27:25.49] Agent: Do you have any questions before I let you go?
[27:26.32-27:27.15] Customer: No, I do not.
[27:27.19-27:28.15] Agent: Thank you. All right.
[27:28.19-27:30.93] Agent: Perfect, sir. Take care of yourself and have a good [DURATION].
[27:31.36-27:32.15] Customer: You too. Bye.","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Great. Awesome. God bless you. Sir. Actually this call is regarding your Internet phone line and TV services. So I must be talking with a person in charge, right? Correct. Great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your monthly bill up to 35% and you can ","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Great. Awesome. God bless you. Sir. Actually this call is regarding your Internet phone line and TV services. So I must be talking with a person in charge, right? Correct. Great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your monthly bill up to 35% and you can save a lot of money every [DURATION]. So may I know how many phone lines you are using? How many phone lines? Yes, like landlines you are using to check how much money can you save? Yeah, we have landline. Just one. Just one. Got you. And you do have Internet connection, right sir? We do. Yes sir. In this promotion I can provide you 600 megabytes of Internet along with a Wi Fi Hu and hotspot and one phone line with unlimited free of cost, local and long distance calling with 35 calling feature and only [MONEY_AMOUNT] per [DURATION] for the one line and Internet. And do you have any TV services? We do. And how many TVS you are using? Two. Two. All right. And one last thing. For the TVS, are you watching any premium channels or you are watching regular channels? Both regular and premium. Regular and premium. All right. S. I can provide you one phone line, one Internet and two premium tvs with all premium channels under a combined bill of $[MONEY_AMOUNT] per [DURATION]. By the way, how much you are spending currently? We already have [ORGANIZATION]. Yes, I know you are already using [ORGANIZATION]. That's why I'm calling you. Because we are running promotions at your location. So I can provide you this promotional rate. And you're gonna be saving a lot of money and you will be paying for all these services in only $[MONEY_AMOUNT] per [DURATION]. And there is no installation charges, no equipment charges. And your bill will be fixed and lockegedd in under this promotion for the next [DURATION] [DURATION]. The price will never go up. What about that is that sounds good for you? Like [MONEY_AMOUNT] for all the services. And how much will that be? With taxes and fees? It include all all taxes. It include all [ORGANIZATION] taxes. [MONEY_AMOUNT] it include all [ORGANIZATION] taxes, all equipment charges, [OCCUPATION] charges, everything in this promotion. And do you have was the Internet? How much was the Internet? It's 600 megabyte of Internet with Wi Fi hotspot in only [MONEY_AMOUNT] per [DURATION]. And [MONEY_AMOUNT] for a phone line with unlimited free of cost, local and long Distance calling, It's absolutely free of cost. And two [ORGANIZATION] tvs with all premium channels and combined bill will be $[MONEY_AMOUNT] per [DURATION]. And in this you will be getting one free of cost mobile line for your cell phone. It will be free of cost, unlimited calling, unlimited texting and unlimited Internet for the next [DURATION] [DURATION]. Absolutely free of cost. Is that sounds good for you? So what do I need to do to change that? Yes, sir, just give me a quick moment. Just confirm. Is your address [LOCATION] [LOCATION]. With the zip code [LOCATION] [LOCATION]? That's correct. Got you. S. Just give me a quick moment. I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will give you more information and he will let you know about the procedure. All right Mr. [PERSON_NAME]? Yeah. Okay. All right. I do appreciate your time. Just give me a quick moment. I appreciate it here than with you. All right, Give me a quick moment. Hello. Hello. Thank you so much for holding. This is [PERSON_NAME], the [OCCUPATION] on the floor. How are you doing today? I'm good. All right. So you were having conversation with my [OCCUPATION] regarding the services and he mentioned me the details over here that you guys have one phone online, Internet connection and TV with two boxes currently active with [ORGANIZATION], is that correct? Correct. All right, sir, so allow me a moment just to confirm the address. Does that is [LOCATION] [LOCATION] you with the zip code [LOCATION], right? Correct. All right. So at this location we currently have a promotion available where you can go for the Internet of six [MONEY_AMOUNT] M.B. s and 1.9 along with the TV premium. And you only need the HD box receivers, not the DVR. Right? We do have the DVR for both of the screens. We got two boxes. Yes. All right. Perfect, sir. So if we go for all these plan together, your monthly bills will be $[MONEY_AMOUNT]. Okay. He said it was [MONEY_AMOUNT] something. That was before the DVR boxes. That was just with the regular box. Like do you record? We got one box upstairs and one box downstairs. All right. And sir, just to confirm on both of the boxes, like is there any option available with which you can replay or record the services? Sure, that is available, right? We already have that. Yes, yes. So that's why you need DVR, sir. So with the DVR your bills will be [MONEY_AMOUNT] do. So as my [OCCUPATION] was mentioning me that you guys have existing service with [ORGANIZATION]. How much are you spending right now for all these services? Let's see. I think it's about [MONEY_AMOUNT]. And I mean, it's a little. It's a little over $[MONEY_AMOUNT]. Let's see here. Like if you can grab your bills and Compare that to [MONEY_AMOUNT] do. It's a [MONEY_AMOUNT] do. Yeah. No, no, I mean, what do you. You're dropping it to $[MONEY_AMOUNT]. Did you say [MONEY_AMOUNT]? [MONEY_AMOUNT]. $[MONEY_AMOUNT]? Yes. How much are you paying right now already? It's over [MONEY_AMOUNT] do. But what do I need to do to do that? Sir, I can simply provide you with that platform. So before that, let me just repeat you how we can provide you that price. That does include taxes and fees. Yes, the installation and equipment is'included. Okay, so sir, let me tell you how we can provide you that price. So on their residence, there are two kind of accounts a consumer can obtain. The first one is called the regular residence, the one you have already on which the custom customer us it get a price loc down for [DURATION] [DURATION]. And the other one that we have, if you remember, during the [EVENT] time, the schools and all the businesses were closed. So at that time all the companies came up with the account on which the people can study and work from home. And that account is known as small office home office freelance account for [OCCUPATION] and for the elder pepers. So if I switch you over to the dad account, I can provide you the price of $[MONEY_AMOUNT]. With the price LOC on for the [DURATION] [DURATION], no contract included equipment will be free and you will receive installation completely free. Everything is already here. You don't need to install anything. I understand, sir. That equipment that you have already, that is with the different Internet speed. All right? So that direct is not compatible with the speed that I'm giving you right now. So we have to provide you w. He said that's with WiFire and all right. WiFi and the TV receivers. And he had quoted [DURATION] [DURATION]. No, sir, it was [DURATION] [DURATION], not [DURATION] [DURATION]. No, he said [DURATION] [DURATION]. No, sir, he cannot. Because there's no plan we have for [DURATION] [DURATION]. Well, I don't. You should talk. There might be. There might be some misunderstanding or. Might be some misunderstanding, but it is [DURATION] [DURATION]. It is [DURATION] [DURATION] [DURATION] only, so everything would stay the same. Are you talking about after [DURATION] [DURATION] or you're talking about right now? Yeah, I understand that. I understand. Okay, [DURATION] [DURATION] instead of [DURATION] [DURATION]. Yes, and. And I will keep everything that I have already. And he said all premium channels. Yes, sir, I can provide you the number of channels as well right now to make sure that we are not drping anything for you. Just a moment, let me open up the channel line up over here. Because I was thinking about dropping [ORGANIZATION] and going into a disk. [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. What they are offering you, by the way, just for the comparison. Well, I won't quote what they're offering, but since I'm with [ORGANIZATION], I'll just stay with [ORGANIZATION]. Well, that's a good thing. Just a moment, let me just open up all the plans available over here. Let me just get all the plans that are. All right, so in the premium, the premium channels that are included that are [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] and six channels from the [ORGANIZATION], [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], approximately. There are 65 premium channels that are included in this plan. You call those premium channels? I have hbo that is called additional channel. That's not a premium, sir. That's additional channel. I have [ORGANIZATION] already. So if I change over, I would lose hbo, Is that what you're saying? Do you have your bills in your hand? I do. All right. On your bills, if you go into the TV side, you will say that it will be mentioning [ORGANIZATION] separately, right? It does, yes. Because the [ORGANIZATION] plus [ORGANIZATION] Max. Yes, because these two channels are added separately. It is not in the premium. These two channels come separately. Well, everything that you name I already have. Yes. These things are available in premium one. And on the [ORGANIZATION] side, how much are you extra paying? It will be mentioning the price as well, saying $[MONEY_AMOUNT] for the [ORGANIZATION] and [ORGANIZATION] Max. That's what I'm paying. $[MONEY_AMOUNT] for that? Yes. So if we include that, it will be a [MONEY_AMOUNT] [MONEY_AMOUNT] ara in your bill. So you won't take away nothing that I have, is that correct? S How long has it been your Me. Me. Let me finish. You won't take away anything that I have, but to get [ORGANIZATION] and [ORGANIZATION] Max, it'be an extra $[MONEY_AMOUNT]. Yes, sir. Because these are different family channels. Okay, so if you add the $[MONEY_AMOUNT], that would be [MONEY_AMOUNT]. $[MONEY_AMOUNT]? Yes, correct. [MONEY_AMOUNT]. And that does include taxes and everything? Yes, sir. Okay, you can do that. All right, sir, just a moment now. That does not include taxes and everything. I will cancel this. Don't worry, sir, once I place the order. All right. You will Be getting an email notification that will be containing the fixed price over there. So if you see that the price is different, you can call me back and you can cancel the order and I'll go back to what I have already. Yes, sir. It will be remaining everything as is because when you'reing the order, no one is visiting your location. No one is changing your equipment. Okay. All right. Just a moment sir. Just confirm in your address there's no apartment number, there's no unit number, there's no floor number. Right? Say that again. I'm saying that in your address. [LOCATION] [LOCATION]. [LOCATION]. [LOCATION]. [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION]. There's no suite or unit or apartment number, right? No, no, it's a single family dwelling. Single family [PERSON_NAME]. Perfect, perfect. And right now I'm speaking with Mr. [PERSON_NAME] right now. Correct. So Mr. [PERSON_NAME], do you want to put the point of contact [PERSON_NAME] [PERSON_NAME] or do you want to put that under your name? Well, leave it in my name like it is already. Currently I have the name for [PERSON_NAME]. So can you provide me a first name please? That's my [MARITAL_STATUS]. All right, so can I have your first name please? My first name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and Mr. [PERSON_NAME], can I have your email where I can send you everything in the written form so you can have a detail note on that. Okay, It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. all right, just a moment. Let me repeat it back to you to make sure I'm not making any mistake. That is [PERSON_NAME] just like your name. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. correct. Perfect sir. Just a moment. And for the best contact number, let me confirm that. [PHONE_NUMBER]. Is it the best number to reach you? That is correct. All sir. All right, sir, so let me just repeat it back to you that how you will receive the installation to make sure that you have all the details before you know what will be happening. So once I place out the order within [DURATION] [DURATION] you will receive an email notification from our site that will be containing all the details regarding the order, the services that you have selected. The Internet speed will be 600B, WIF FI modem will be included. TV premium plan along with the [ORGANIZATION]. Then two DVR boxes and one phone line. Everything under a combined bill of $[MONEY_AMOUNT] [DURATION] [DURATION] are right. That's [MONEY_AMOUNT] $[MONEY_AMOUNT], right? Yes. [MONEY_AMOUNT] pointars [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] point $[MONEY_AMOUNT]. Okay. All right, sir, so after that is everything good to go? You will receiving confirmation for the installation. All right. On the installation date, [OCCUPATION] will visit you. They will provide you with the new Internet modem, simply replacing the old one. We hook up the new one. Under the new plan, you will receive the new DVR boxes as well. They will hook up with the TV as well. Waitit, why do I get new boxes? Does that mean I'll lose everything that I have on the other boxes? So the DVR box, you want to keep the old DVR boxes? Yes, sir. Just allow me a moment, sir. Let me check that for you. Tell you, I don't need any installation. We have everything from [ORGANIZATION] already. I totally understand your points, sir, but the only thing is that like I mentioned to you, right now you are on the residence regular. So if I in order to like change the billiding details, if I switch you over to the other plan, I only have the other account available. So that requires a different equipment. But don't worry. Let me check that if we can keep the same boxes or not. So just give me a moment. I want to keep it least, at least one box because I have a lot of things on there that I want to keep. You can check box upstairs if you want to. Sure, sir, I will check that for you. Just allow me a moment. Hopefully you will be able to give the both boxes. Just give me a moment. Sure. Yes, hello. Yeah, I'm here. Yes sir. So I have checked that with my [OCCUPATION] that the customer wants to keep their old DVR boxes because they have some data over there. So they tell me, told me that there are two options for the customer. The one is that the one the [OCCUPATION] are doing the installation, they can take out the hard drive from the old DVR and they can insert that into the new one. And the other one is that that we can simply like ve the customer can keep the old dvr because right now when we are providing the new installation, your old one is still active. So that boxes will be over to you. So when we will be terminating the old account, we can make that old box leave to you and rest of the equipment will be returned to [ORGANIZATION]. And that means I'll keep all the data that I have, right? Yes, you can keep your one box, the one you have data in that and we can return the rest of the equipment to the [ORGANIZATION]. Okay. All right, just a moment. But on the [DURATION]. Go ahead. No, sir, I don't need your account number. Okay. All right, sir, so I got your number, I got your email. So let me just see, what are the dates available over here? So the earliest one that we have available at this location, that is for [DATE]. [DATE], Tuesday after next [DURATION]. Is that a good [DURATION] for you? First of all, sir, [DATE], what [DURATION] is that? That is Tuesday after next [DURATION]. That'be fine. All right, sir, the time SLS that we have on that [DURATION], that are between [TIME] to [TIME] so can you suggest me any [DURATION] [DURATION] [DURATION] between that? That'be good. Like [TIME] to [DURATION] [DURATION] [TIME] to [TIME] [TIME]. [TIME]. [TIME] to [MONEY_AMOUNT]. You said between [TIME] and [TIME] yes, that's good. I'm saying one specific cover. I'm asking about one specific cover. Okay, okay, okay. [DATE], [DATE]. And you asking about the time that we will be here? Yes. On which time you would like to see the [OCCUPATION]? Anytime we're [OCCUPATION]. All right, sir, let me select [TIME] to [TIME] for you, all right? Okay. All right, sir, just a moment. Perfect. So, sir, and for the billings, you said you want to receive them over [PERSON_NAME] [PERSON_NAME] name, right? Correct. Perfect, sir. Just a moment and let me just finish this up for you then. Do you have any pen and paper where you can. My callback number? I do. All right, just a moment. My name is [PERSON_NAME] [PERSON_NAME]. So whenever you call, you can offer me, My number is [PHONE_NUMBER]. This is a direct line. [PHONE_NUMBER]. Yes, sir, that is a direct line. It will be directly to my department. Whenever you call, just say my name, [PERSON_NAME] [PERSON_NAME], and it will be forwarded to me. All right? Okay, Mr. [PERSON_NAME]. All right, sir. So, Mr. [PERSON_NAME], that's all done from my outside. So once I'll get everything done for you, it will be delivered to you over to the email. Email. My callback number will be mentioned over there as well, along with my personal link to the email. So if you want to discuss anything further or if you have any questions, you can reach me over there. All right, sir. Okay, thank you. Perfect. So that's all done from my side. Do you have any questions before I let you go? No, I do not. Thank you. All right. Perfect, sir. Take care of yourself and have a good [DURATION]. You too. Bye."
81,3158,f7474f15d2524178a77e04e022e64954,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/f7474f15d2524178a77e04e022e64954_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9147656,0.9147655971896956,335.0,854,854,2.5492537313432835,24,6,"[DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.691,76,41,26,8,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.10-00:03.59] IVR/System: Thanks for calling [ORGANIZATION] [ORGANIZATION].
[00:03.70-00:04.96] IVR/System: We fix your pains.
[00:05.25-00:07.32] IVR/System: This call is being recorded.
[00:07.78-00:10.88] IVR/System: For new autlass service, press [PHONE_NUMBER].
[00:11.38-00:15.63] IVR/System: For an update on an existing autolass order, press [PHONE_NUMBER].
[00:16.25-00:19.32] IVR/System: For new service for your home or business.
[00:21.18-00:22.27] IVR/System: For an update,
[00:36.41-00:37.65] IVR/System: best factor, we fix your pains.
[00:37.69-00:47.06] Customer: This [PERSON_NAME]? Yeah, this is [PERSON_NAME] [PERSON_NAME] and I have a problem and I'm checking around getting basic estimates.
[00:47.45-00:53.91] Customer: My storm door window was shattered yesterday and I wanting to replace the glass
[00:55.73-00:57.06] Customer: in my storm door.
[00:57.41-00:59.47] Customer: Okay, yeah, do that.
[00:59.49-01:02.30] Agent: Sounds pretty doable. Okay.
[01:04.47-01:06.92] Agent: Yeah, I was going to say we always try to give a price before we come.
[01:07.02-01:09.66] Agent: Are you able to measure the width and the height of the glass?
[01:10.00-01:12.73] Customer: Okay. The frame,
[01:13.95-01:17.59] Customer: best I can tell is 29 by 73 and a half.
[01:17.77-01:23.33] Customer: The whole see the glass is about 28 by 20 by 71 and a half.
[01:24.64-01:27.33] Agent: Okay, perfect. Just a single pane of glass in that door.
[01:28.48-01:34.55] Customer: Yeah, but go on, find that doesn't shatter into real tiny pieces.
[01:35.48-01:39.14] Customer: It's laminated or tempered, whatever it is.
[01:39.84-01:42.50] Customer: Okay. So when it broke, it just stayed in pack.
[01:43.81-01:50.08] Customer: When it originally broke, part of it came out, but you could see where the shatter lines were.
[01:50.18-01:52.05] Customer: And it came out slowly.
[01:52.08-01:54.64] Customer: It didn't just all of a sudden poof and it was gone.
[01:55.09-01:55.83] Unknown: I.
[01:57.89-02:00.80] Agent: Okay, so here's the thing with doors.
[02:01.50-02:03.73] Agent: There are S2 types of glass that can go into a door.
[02:03.78-02:05.13] Agent: They're both safety glass.
[02:05.27-02:08.81] Agent: One is tempered, which is that one that shatters into a bunch of tiny little pieces.
[02:08.87-02:10.37] Agent: And the other is laminated glass.
[02:10.43-02:20.75] Agent: Laminated glass, when it breaks, it basically just spiders, but it sort of stays intact and parts of it can fall out, but it doesn't fall out like tempered glass.
[02:20.81-02:26.17] Agent: So tempered glass is going to be closer to like $[MONEY_AMOUNT] future process.
[02:26.28-02:28.75] Agent: And we come out, we'll measure, get exact sizes.
[02:28.77-02:32.13] Agent: It will be a custom ordered piece of glass and we come back out to get it installed.
[02:32.63-02:35.51] Agent: Laminated glass is quite a bit more expensive.
[02:35.57-02:39.13] Agent: It's something that we cut on site and can install same day.
[02:39.68-02:42.41] Agent: If you're looking at close to like $[MONEY_AMOUNT] for that.
[02:42.52-02:51.44] Agent: Obviously with it being a storm door, you always have the option to to check and see if it's just less expensive to get a whole new storm door because custom glass is custom.
[02:51.51-02:55.05] Agent: So those are your two options with glass replacement.
[02:55.22-02:59.34] Agent: Both of them fit specifically for a frame style.
[02:59.40-03:03.48] Agent: So when we come on site, we will be able to determine which one would go in best.
[03:03.51-03:08.76] Agent: And if both can go in, then you can just choose whichever one you feel safer with.
[03:09.50-03:13.74] Customer: Okay. So I'm getting estimates right now.
[03:13.91-03:17.43] Customer: Okay. So make of argument, let's say we do the tempered.
[03:18.21-03:25.03] Customer: Okay. What would the bottom line price for may be including the installation and the glass?
[03:25.53-03:34.26] Agent: I would say, I mean, as long as it's one [OCCUPATION], [DURATION] [DURATION] clear glass, you're looking at like [MONEY_AMOUNT] plus tax.
[03:36.12-03:38.24] Agent: And that's just based up the size you provided.
[03:38.34-03:41.47] Agent: I mean, you know, the price can go up or down slightly if the [OCCUPATION] comes on site.
[03:41.49-03:47.38] Agent: And he tells me it's going to take [DURATION] [DURATION] versus [DURATION] [DURATION] or it's a smaller size or it's thicker, thinner glass.
[03:47.48-03:52.46] Agent: So I mean, just guessing on price over the phone that I would say I feel pretty comfortable at that.
[03:52.48-03:55.22] Agent: And that is normally what screen doors cost, so.
[03:55.28-03:57.23] Agent: So we're looking about $[MONEY_AMOUNT].
[03:57.41-04:04.16] Customer: Yeah, exactly. Okay, let me go ahead and check on what a new door would cost me.
[04:05.56-04:12.15] Customer: No rush here. If I do decide to go with you guys, how long would it take?
[04:13.41-04:19.48] Agent: So we are this week'insane I'm not quite sure why everyone in St.
[04:19.50-04:21.11] Agent: Louis'class broke this week.
[04:21.69-04:25.75] Agent: We have a little bit of availability Thursday and Friday right now.
[04:26.20-04:31.82] Agent: And then it takes about [DURATION] [DURATION] [DURATION] [DURATION] for the glass and then we come right back out to get it installed.
[04:32.39-04:37.35] Customer: Okay, so you two trips, you could come out Thursday.
[04:37.45-04:40.93] Customer: Look it. And since pricing.
[04:41.12-04:44.26] Customer: Yeah. Since it's an outside door.
[04:44.31-04:47.21] Customer: Do I have to physically be here for you to do that?
[04:47.51-04:51.13] Agent: You do not. You just have to leave the door unlocked so we can access both sides of it.
[04:51.63-04:55.94] Customer: Okay. And that storm door doesn't lock, so that's not a problem.
[04:56.24-05:03.12] Customer: Perfect. Okay, let me check on the price of a whole new door.
[05:03.86-05:10.60] Agent: Okay, perfect. I'm going to save everything under your phone number, so if and when you call back, it's all good to go for you.
[05:10.61-05:12.50] Agent: You won't have to go through this whole process again.
[05:12.62-05:13.74] Agent: And my name is [PERSON_NAME].
[05:13.77-05:15.09] Agent: I'm literally always here.
[05:15.15-05:15.75] Agent: So.
[05:17.25-05:26.81] Customer: Okay, let me call on a new door and if I can't get that cheaper, I will call you back and we'll try to go for Friday.
[05:27.60-05:29.01] Agent: Lovely. Sounds like a plan.
[05:29.08-05:30.54] Agent: Call me if you have any other questions.
[05:30.71-05:32.47] Customer: Okay, Very good. Thank you.
[05:32.65-05:33.95] Agent: My pleasure. Bye.","Thanks for calling [ORGANIZATION] [ORGANIZATION]. We fix your pains. This call is being recorded. For new autlass service, press [PHONE_NUMBER]. For an update on an existing autolass order, press [PHONE_NUMBER]. For new service for your home or business. For an update, best factor, we fix your pains. This [PERSON_NAME]? Yeah, this is [PERSON_NAME] [PERSON_NAME] and I have a problem and I'm checking around getting basic estimates. My storm door window was shattered yesterday and I wanting to repl","Thanks for calling [ORGANIZATION] [ORGANIZATION]. We fix your pains. This call is being recorded. For new autlass service, press [PHONE_NUMBER]. For an update on an existing autolass order, press [PHONE_NUMBER]. For new service for your home or business. For an update, best factor, we fix your pains. This [PERSON_NAME]? Yeah, this is [PERSON_NAME] [PERSON_NAME] and I have a problem and I'm checking around getting basic estimates. My storm door window was shattered yesterday and I wanting to replace the glass in my storm door. Okay, yeah, do that. Sounds pretty doable. Okay. Yeah, I was going to say we always try to give a price before we come. Are you able to measure the width and the height of the glass? Okay. The frame, best I can tell is 29 by 73 and a half. The whole see the glass is about 28 by 20 by 71 and a half. Okay, perfect. Just a single pane of glass in that door. Yeah, but go on, find that doesn't shatter into real tiny pieces. It's laminated or tempered, whatever it is. Okay. So when it broke, it just stayed in pack. When it originally broke, part of it came out, but you could see where the shatter lines were. And it came out slowly. It didn't just all of a sudden poof and it was gone. I. Okay, so here's the thing with doors. There are S2 types of glass that can go into a door. They're both safety glass. One is tempered, which is that one that shatters into a bunch of tiny little pieces. And the other is laminated glass. Laminated glass, when it breaks, it basically just spiders, but it sort of stays intact and parts of it can fall out, but it doesn't fall out like tempered glass. So tempered glass is going to be closer to like $[MONEY_AMOUNT] future process. And we come out, we'll measure, get exact sizes. It will be a custom ordered piece of glass and we come back out to get it installed. Laminated glass is quite a bit more expensive. It's something that we cut on site and can install same day. If you're looking at close to like $[MONEY_AMOUNT] for that. Obviously with it being a storm door, you always have the option to to check and see if it's just less expensive to get a whole new storm door because custom glass is custom. So those are your two options with glass replacement. Both of them fit specifically for a frame style. So when we come on site, we will be able to determine which one would go in best. And if both can go in, then you can just choose whichever one you feel safer with. Okay. So I'm getting estimates right now. Okay. So make of argument, let's say we do the tempered. Okay. What would the bottom line price for may be including the installation and the glass? I would say, I mean, as long as it's one [OCCUPATION], [DURATION] [DURATION] clear glass, you're looking at like [MONEY_AMOUNT] plus tax. And that's just based up the size you provided. I mean, you know, the price can go up or down slightly if the [OCCUPATION] comes on site. And he tells me it's going to take [DURATION] [DURATION] versus [DURATION] [DURATION] or it's a smaller size or it's thicker, thinner glass. So I mean, just guessing on price over the phone that I would say I feel pretty comfortable at that. And that is normally what screen doors cost, so. So we're looking about $[MONEY_AMOUNT]. Yeah, exactly. Okay, let me go ahead and check on what a new door would cost me. No rush here. If I do decide to go with you guys, how long would it take? So we are this week'insane I'm not quite sure why everyone in St. Louis'class broke this week. We have a little bit of availability Thursday and Friday right now. And then it takes about [DURATION] [DURATION] [DURATION] [DURATION] for the glass and then we come right back out to get it installed. Okay, so you two trips, you could come out Thursday. Look it. And since pricing. Yeah. Since it's an outside door. Do I have to physically be here for you to do that? You do not. You just have to leave the door unlocked so we can access both sides of it. Okay. And that storm door doesn't lock, so that's not a problem. Perfect. Okay, let me check on the price of a whole new door. Okay, perfect. I'm going to save everything under your phone number, so if and when you call back, it's all good to go for you. You won't have to go through this whole process again. And my name is [PERSON_NAME]. I'm literally always here. So. Okay, let me call on a new door and if I can't get that cheaper, I will call you back and we'll try to go for Friday. Lovely. Sounds like a plan. Call me if you have any other questions. Okay, Very good. Thank you. My pleasure. Bye."
82,2416,a8a7802623184df09e01e8b8953f04f4,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/a8a7802623184df09e01e8b8953f04f4_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9098485,0.9098485305719921,627.0,1014,1014,1.6172248803827751,102,7,"[DURATION], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.689,121,53,64,4,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.81-00:03.81] IVR/System: Thank you for calling [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:03.95-00:06.39] IVR/System: Please hold for immediate live assistance.
[00:06.74-00:10.55] IVR/System: Your call may be recorded for training and quality assurance purposes.
[00:13.46-00:15.05] IVR/System: [ORGANIZATION]. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[00:15.10-00:16.88] Agent: This is [PERSON_NAME]. How may I help you?
[00:17.66-00:19.04] Customer: Hi, [PERSON_NAME], this is [PERSON_NAME].
[00:19.09-00:20.42] Customer: I'm with car cabinets.
[00:20.48-00:24.32] Customer: I think we spoke last week about some glass for cabinet doors.
[00:24.77-00:30.64] Customer: Yep, absolutely. Hi. So I'm ready to place an order for the first two cabinets.
[00:31.18-00:36.42] Customer: I know you said that the frosted would take about [DURATION] [DURATION] or up to [DURATION] [DURATION].
[00:36.60-00:41.41] Customer: So one of the cabinets needs frosted, the other does not.
[00:41.87-00:44.08] Customer: Okay, so how do I place orders with you?
[00:44.11-00:45.55] Customer: Do I do it on the phone?
[00:45.61-00:46.88] Customer: Do I email you?
[00:47.03-00:48.28] Customer: Do I text you?
[00:48.62-00:49.75] Customer: How does this work?
[00:49.93-00:52.09] Customer: Okay, it could go anyway.
[00:52.47-00:54.31] Customer: However works best for you.
[00:55.17-00:58.91] Customer: Okay, well, how do I make payment to you then?
[00:58.94-00:59.91] Customer: Do I pay it
[01:01.17-01:03.35] Customer: online? Do I pay when I pick up?
[01:04.61-01:11.23] Agent: Well, we usually take a 50% deposit just to make sure people are going to pick up the items that we cut.
[01:11.42-01:15.55] Customer: Okay, but. Okay, so.
[01:15.70-01:22.27] Customer: And I could do that over the phone, or I could just send you an invoice and it has a prompt at the bottom where you can pay.
[01:22.46-01:25.08] Customer: I don't know how that works with a deposit though
[01:26.86-01:30.44] Customer: us. Okay, well, I don't have a problem giving you the deposit on the phone.
[01:31.33-01:33.11] Customer: I just want to make sure that
[01:34.78-01:35.80] Customer: there's no.
[01:37.97-01:39.48] Customer: Eventually I need a paper trail.
[01:39.53-01:40.42] Customer: So, like, I'll need.
[01:40.52-01:42.42] Customer: I can pay you on the phone.
[01:42.45-01:43.73] Customer: Then I need a receipt.
[01:43.87-01:52.30] Agent: Yeah, absolutely. I can definitely send a receipt to your email address this soon as I've done processing it.
[01:53.28-01:56.73] Agent: Okay, so which do you want first?
[01:58.19-02:05.02] Customer: Why don't you give me the number of pieces and the sizes and all that information first?
[02:06.03-02:13.01] Customer: Okay, so the first order is for [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], client's name.
[02:13.47-02:17.75] Customer: And I need three pieces frosted glass.
[02:18.46-02:25.11] Customer: 10 and 7. 8 by 37 and 3, 8.
[02:25.47-02:29.88] Customer: 10 and 7. 8 by 307 and 3, 8.
[02:30.62-02:33.46] Agent: Correct. Oay. All right.
[02:33.53-02:35.69] Agent: And three pieces, all frosted?
[02:35.78-02:39.68] Customer: Yes, all frosted. Frosted glass.
[02:41.31-02:43.18] Customer: How long does it normally take?
[02:47.24-02:48.50] Agent: [DURATION] [DURATION] [DURATION] [DURATION].
[02:53.19-02:54.90] Customer: I think it acid edch.
[02:56.72-03:00.09] Agent: Oh, he says acid etch takes [DURATION] [DURATION] [DURATION] [DURATION].
[03:02.35-03:05.81] Customer: Okay, what's the [DURATION] [DURATION] that we talked about then?
[03:10.41-03:11.72] Customer: I don't remember.
[03:13.41-03:17.13] Customer: I must have been wrong, I guess.
[03:17.22-03:20.01] Agent: I'm so sorry. Well, that's okay.
[03:20.06-03:25.74] Agent: I mean, I know that there was somebody next to telling you that that would not be [DURATION] [DURATION] [DURATION] [DURATION].
[03:25.80-03:28.96] Agent: That would be the probably [DURATION] [DURATION] thing, but.
[03:29.38-03:33.19] Agent: So the soonest I could ever get frosted glass is going to be [DURATION] [DURATION].
[03:33.81-03:34.59] Customer: Yeah,
[03:36.04-03:38.15] Customer: because it has to be [MEDICAL_PROCESS] [MEDICAL_PROCESS].
[03:41.72-03:45.32] Agent: We have obscure, but that's like more like your bathroom obscure.
[03:45.38-03:46.47] Customer: You know what I mean?
[03:48.32-03:49.87] Customer: Not the actual. This is.
[03:49.96-03:57.22] Customer: This needs to go into a kitchen cabinet so that you can kind of see through it, but not.
[03:57.33-03:58.32] Customer: Not all the way.
[03:58.42-04:00.63] Customer: You know, it's just going to be like a.
[04:00.80-04:03.13] Customer: Yeah, so what would obscure.
[04:03.19-04:09.38] Agent: Be obscure is like your bathroom glass or whatever.
[04:09.57-04:10.64] Customer: You know what I mean?
[04:10.78-04:15.09] Customer: Like. No. Yeah, I don't think you would want that for that.
[04:15.12-04:17.90] Customer: That would not look good in my opinion.
[04:19.08-04:19.99] Agent: All right.
[04:21.73-04:25.61] Agent: So. All right. Well, all right.
[04:25.69-04:28.81] Customer: Hopefully closer to [DURATION] [DURATION] than [DURATION] [DURATION].
[04:29.31-04:30.13] Agent: Okay.
[04:32.44-04:41.39] Customer: Unfortunately, this particular client is out of town, so maybe that won't matter so much and in the future I'll be able to maybe get it.
[04:41.57-04:43.30] Customer: Get the order in sooner.
[04:43.92-04:48.01] Agent: Yeah, Yeah. I apologize for the misunderstanding.
[04:48.83-04:51.69] Agent: Okay. And then. All right, so the second one away.
[04:52.21-04:56.88] Customer: Yeah. So the clear, I need 8 and 15, 16
[05:02.06-05:04.00] Customer: by 24 and a [TIME].
[05:05.33-05:06.92] Customer: And I need two of those.
[05:07.30-05:09.56] Agent: And that client's name is [PERSON_NAME]?
[05:09.89-05:10.63] Customer: Yes.
[05:13.54-05:14.44] Agent: Oay,
[05:16.98-05:22.62] Customer: [PERSON_NAME], before you leave, how much is the [MEDICAL_PROCESS] [MEDICAL_PROCESS]?
[05:24.48-05:25.25] Agent: Yeah,
[05:28.39-05:29.65] Agent: he's getting ready to leave.
[05:29.68-05:31.81] Customer: I was like, I need to know this information.
[06:26.56-06:31.69] Agent: Okay, so [MEDICAL_PROCESS] [MEDICAL_PROCESS] is twice what the clear is.
[06:32.88-06:34.98] Agent: Okay. The cost is.
[06:44.94-06:54.36] Agent: All right, so it looks like the bigger ones, the frosted, are going to be [MONEY_AMOUNT], [MONEY_AMOUNT] [MONEY_AMOUNT] each.
[06:55.86-07:00.47] Agent: Okay. And then the smaller ones are [MONEY_AMOUNT].
[07:00.54-07:03.36] Agent: The clear smaller ones are [MONEY_AMOUNT] each.
[07:04.23-07:05.05] Agent: Okay.
[07:13.23-07:19.88] Agent: So for [PERSON_NAME], the total is [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] before tax.
[07:22.75-07:29.29] Agent: Okay. And then for [PERSON_NAME], [MONEY_AMOUNT] [MONEY_AMOUNT]
[07:30.75-07:34.81] Agent: is [MONEY_AMOUNT], [MONEY_AMOUNT]. Okay.
[07:40.00-07:46.63] Agent: So let's go ahead and pay the full amount for [PERSON_NAME] since hopefully that will be picked up in the next day or so.
[07:46.80-07:49.33] Agent: And the deposit on [PERSON_NAME].
[07:50.44-07:52.38] Agent: Okay, sounds good.
[07:56.13-08:00.93] Agent: So the deposit on [PERSON_NAME] is [MONEY_AMOUNT].
[08:01.26-08:07.48] Agent: [MONEY_AMOUNT] do [MONEY_AMOUNT]. So we'll just say [MONEY_AMOUNT] for the deposit on that one.
[08:08.30-08:12.80] Agent: Okay. And then the other one is [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[08:18.25-08:23.65] Agent: So before tax, we're looking at [MONEY_AMOUNT] [MONEY_AMOUNT].
[08:24.92-08:25.77] Agent: Okay.
[08:28.75-08:32.74] Agent: So that comes to [MONEY_AMOUNT] [MONEY_AMOUNT], [MONEY_AMOUNT].
[08:32.87-08:34.98] Customer: Do you want these in separate invoices?
[08:37.96-08:39.61] Customer: If it's not too much trouble for you.
[08:39.64-08:41.60] Customer: But it doesn't matter to me one way or the other.
[08:41.70-08:43.72] Agent: Okay, I can definitely do that.
[08:43.75-08:48.53] Agent: No problem. Okay. Let me just get some of your information.
[08:48.72-08:57.88] Agent: You are [PERSON_NAME] with [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] with [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], plural.
[09:00.50-09:11.03] Agent: Okay. The address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[09:13.22-09:16.36] Agent: [LOCATION] [LOCATION] [LOCATION]. Is that one word or two words?
[09:17.20-09:18.13] Customer: One word.
[09:22.24-09:26.53] Agent: Zip code. [LOCATION].
[09:28.12-09:30.93] Agent: Okay. And this is a good phone number to reach you at.
[09:31.63-09:34.05] Customer: Yes. O
[09:41.55-09:52.86] Agent: algh so let me get all this information typed up and I'll call you back to get the deposits once I've got all the invoices taken care of.
[09:53.01-09:56.40] Customer: Okay. Let me give you my email so you can put that on there.
[09:56.42-09:57.26] Customer: It's [PERSON_NAME].
[10:11.50-10:19.83] Agent: All right, excellent. Let me get this all worked up, and then I'll give you a call right back as soon as I've got an actual spot to.
[10:19.89-10:22.16] Agent: Okay. All right, perfect.
[10:22.23-10:23.49] Agent: All right. Thank you.
[10:23.99-10:24.95] Agent: You're welcome. Okay, bye.","Thank you for calling [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for immediate live assistance. Your call may be recorded for training and quality assurance purposes. [ORGANIZATION]. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How may I help you? Hi, [PERSON_NAME], this is [PERSON_NAME]. I'm with car cabinets. I think we spoke last week about some glass for cabinet doors. Yep, absolutely. Hi. So I'm ready to place an order for the first tw","Thank you for calling [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for immediate live assistance. Your call may be recorded for training and quality assurance purposes. [ORGANIZATION]. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How may I help you? Hi, [PERSON_NAME], this is [PERSON_NAME]. I'm with car cabinets. I think we spoke last week about some glass for cabinet doors. Yep, absolutely. Hi. So I'm ready to place an order for the first two cabinets. I know you said that the frosted would take about [DURATION] [DURATION] or up to [DURATION] [DURATION]. So one of the cabinets needs frosted, the other does not. Okay, so how do I place orders with you? Do I do it on the phone? Do I email you? Do I text you? How does this work? Okay, it could go anyway. However works best for you. Okay, well, how do I make payment to you then? Do I pay it online? Do I pay when I pick up? Well, we usually take a 50% deposit just to make sure people are going to pick up the items that we cut. Okay, but. Okay, so. And I could do that over the phone, or I could just send you an invoice and it has a prompt at the bottom where you can pay. I don't know how that works with a deposit though us. Okay, well, I don't have a problem giving you the deposit on the phone. I just want to make sure that there's no. Eventually I need a paper trail. So, like, I'll need. I can pay you on the phone. Then I need a receipt. Yeah, absolutely. I can definitely send a receipt to your email address this soon as I've done processing it. Okay, so which do you want first? Why don't you give me the number of pieces and the sizes and all that information first? Okay, so the first order is for [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], client's name. And I need three pieces frosted glass. 10 and 7. 8 by 37 and 3, 8. 10 and 7. 8 by 307 and 3, 8. Correct. Oay. All right. And three pieces, all frosted? Yes, all frosted. Frosted glass. How long does it normally take? [DURATION] [DURATION] [DURATION] [DURATION]. I think it acid edch. Oh, he says acid etch takes [DURATION] [DURATION] [DURATION] [DURATION]. Okay, what's the [DURATION] [DURATION] that we talked about then? I don't remember. I must have been wrong, I guess. I'm so sorry. Well, that's okay. I mean, I know that there was somebody next to telling you that that would not be [DURATION] [DURATION] [DURATION] [DURATION]. That would be the probably [DURATION] [DURATION] thing, but. So the soonest I could ever get frosted glass is going to be [DURATION] [DURATION]. Yeah, because it has to be [MEDICAL_PROCESS] [MEDICAL_PROCESS]. We have obscure, but that's like more like your bathroom obscure. You know what I mean? Not the actual. This is. This needs to go into a kitchen cabinet so that you can kind of see through it, but not. Not all the way. You know, it's just going to be like a. Yeah, so what would obscure. Be obscure is like your bathroom glass or whatever. You know what I mean? Like. No. Yeah, I don't think you would want that for that. That would not look good in my opinion. All right. So. All right. Well, all right. Hopefully closer to [DURATION] [DURATION] than [DURATION] [DURATION]. Okay. Unfortunately, this particular client is out of town, so maybe that won't matter so much and in the future I'll be able to maybe get it. Get the order in sooner. Yeah, Yeah. I apologize for the misunderstanding. Okay. And then. All right, so the second one away. Yeah. So the clear, I need 8 and 15, 16 by 24 and a [TIME]. And I need two of those. And that client's name is [PERSON_NAME]? Yes. Oay, [PERSON_NAME], before you leave, how much is the [MEDICAL_PROCESS] [MEDICAL_PROCESS]? Yeah, he's getting ready to leave. I was like, I need to know this information. Okay, so [MEDICAL_PROCESS] [MEDICAL_PROCESS] is twice what the clear is. Okay. The cost is. All right, so it looks like the bigger ones, the frosted, are going to be [MONEY_AMOUNT], [MONEY_AMOUNT] [MONEY_AMOUNT] each. Okay. And then the smaller ones are [MONEY_AMOUNT]. The clear smaller ones are [MONEY_AMOUNT] each. Okay. So for [PERSON_NAME], the total is [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] before tax. Okay. And then for [PERSON_NAME], [MONEY_AMOUNT] [MONEY_AMOUNT] is [MONEY_AMOUNT], [MONEY_AMOUNT]. Okay. So let's go ahead and pay the full amount for [PERSON_NAME] since hopefully that will be picked up in the next day or so. And the deposit on [PERSON_NAME]. Okay, sounds good. So the deposit on [PERSON_NAME] is [MONEY_AMOUNT]. [MONEY_AMOUNT] do [MONEY_AMOUNT]. So we'll just say [MONEY_AMOUNT] for the deposit on that one. Okay. And then the other one is [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. So before tax, we're looking at [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay. So that comes to [MONEY_AMOUNT] [MONEY_AMOUNT], [MONEY_AMOUNT]. Do you want these in separate invoices? If it's not too much trouble for you. But it doesn't matter to me one way or the other. Okay, I can definitely do that. No problem. Okay. Let me just get some of your information. You are [PERSON_NAME] with [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] with [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], plural. Okay. The address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION]. Is that one word or two words? One word. Zip code. [LOCATION]. Okay. And this is a good phone number to reach you at. Yes. O algh so let me get all this information typed up and I'll call you back to get the deposits once I've got all the invoices taken care of. Okay. Let me give you my email so you can put that on there. It's [PERSON_NAME]. All right, excellent. Let me get this all worked up, and then I'll give you a call right back as soon as I've got an actual spot to. Okay. All right, perfect. All right. Thank you. You're welcome. Okay, bye."
83,634,31d921689b7541d3bfc3ad6c8369dce1,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/31d921689b7541d3bfc3ad6c8369dce1_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90965754,0.9096575106928998,533.0,1169,1169,2.193245778611632,42,6,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.676,123,55,68,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.78-00:11.91] Agent: It's a great day.
[00:12.10-00:13.76] Agent: [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:13.81-00:15.88] Agent: This is [PERSON_NAME]. How can I help you today?
[00:17.45-00:22.84] Customer: Hi, are you located in [LOCATION], [LOCATION]?
[00:24.02-00:26.04] Agent: Let me confirm the information here.
[00:26.93-00:29.43] Agent: May I have please your first name and last name?
[00:32.94-00:33.99] Customer: [PERSON_NAME].
[00:37.58-00:38.76] Agent: And your last name?
[00:39.62-00:40.96] Agent: I think that's enough for now.
[00:41.01-00:43.16] Customer: I have questions. Okay.
[00:43.73-00:46.52] Agent: And I'm checking that the number you're calling in on today is
[00:48.05-00:49.99] Agent: N. Is that the best number to reach you?
[00:50.49-00:53.42] Agent: Yes. And what is your zip code?
[00:53.43-00:54.62] Customer: Orostit code
[00:55.84-00:58.05] Customer: [LOCATION].
[00:59.40-01:02.67] Agent: Let me confirm the availability we have from the area.
[01:02.84-01:06.33] Agent: Stay in. Are you located in [LOCATION]?
[01:09.03-01:11.31] Agent: This is the booking departmentfortunately.
[01:11.33-01:18.48] Agent: I cannot tell you where am I located but we can provide you service if there is availability.
[01:18.58-01:23.59] Agent: Just we have to send this information to the local office and then we're going to send someone from there.
[01:24.89-01:29.89] Customer: Okay. I was just trying to find out if this was a locally owned and operated company.
[01:29.94-01:31.23] Customer: It doesn't sound like it is.
[01:31.34-01:34.72] Customer: Like I'm just a little bit concerned about.
[01:37.22-01:41.70] Agent: Actually let me tell you that it is because we have service in that area.
[01:41.76-01:51.50] Agent: So like I said, the only thing we have to do is just send this information to the local office and then there will be sending someone from that location.
[01:54.97-01:55.83] Customer: Okay.
[01:58.53-01:59.66] Customer: All right. I'm just having.
[01:59.73-02:03.78] Customer: I'm just having trouble sometimes with these national companies that, you know,
[02:06.08-02:08.60] Customer: I don't know, don't really work with you.
[02:08.72-02:09.38] Customer: So
[02:13.16-02:14.95] Customer: just tell me how you guys work.
[02:15.10-02:17.19] Customer: I have a [ORGANIZATION] microwave.
[02:17.38-02:19.16] Customer: I tried to go through [ORGANIZATION].
[02:19.90-02:21.77] Customer: They were horrific to work with.
[02:21.87-02:28.40] Customer: I canceled the appointment because they wouldn't even give me like a reasonable time window to show up.
[02:28.69-02:32.46] Customer: Like they wanted me to be available for a [DURATION] [DURATION].
[02:32.56-02:34.31] Customer: No, sorry, [DURATION] [DURATION].
[02:35.29-02:37.31] Customer: Like no.
[02:38.97-02:41.12] Customer: So tell me how you guys work.
[02:42.56-02:45.80] Agent: Okay, yeah, like I said, we send this information to the local office.
[02:45.86-02:47.94] Agent: They assign the person who's going to be there.
[02:48.07-02:59.69] Agent: I have to schedule the appointment here for the for theest when available or your preferred day and time and then we're going to send someone to your location and he's going to face it.
[03:00.96-03:05.96] Customer: Okay, I meant more specific details like what are your time windows?
[03:06.10-03:09.18] Customer: Like how do you guys work, what's your fees?
[03:09.32-03:10.63] Customer: All of that information.
[03:11.41-03:20.71] Agent: Okay, I will give you all that information but first of all I need to create in order to give you the fees and give you the time frames availab things like that.
[03:20.90-03:23.28] Agent: So I need your last name.
[03:23.69-03:25.40] Agent: So what is your last name?
[03:26.97-03:33.37] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] I don't need all this information to answer My questions but.
[03:33.39-03:36.63] Agent: Okay, because I have to create an order.
[03:36.73-03:44.72] Agent: I have to create an order and after to create the order the system is going to give me the fees, it's going to give me the
[03:46.06-03:48.26] Agent: availability, the time frame.
[03:48.31-03:50.05] Agent: We have everything like that.
[03:50.10-03:52.09] Agent: But I have to create the order first.
[03:53.22-03:59.53] Agent: So I need your name to do the process and I need your address actually.
[04:02.49-04:07.26] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[04:14.56-04:15.43] Agent: Okay,
[04:17.32-04:18.26] Agent: thank you.
[04:19.85-04:21.40] Agent: Just give me one second.
[04:21.54-04:23.46] Agent: Have you used our service before?
[04:24.37-04:25.11] Customer: No.
[04:26.31-04:27.64] Agent: How you heard about us?
[04:29.11-04:36.36] Customer: The Internetay also I need to confirm an email.
[04:36.39-04:40.29] Agent: I need to get an email to send you a confirmation of the appointment.
[04:42.58-04:48.41] Agent: If you don't agree with availability or things like that, they can cancel the order after these.
[04:48.58-04:51.73] Agent: But it's just to send you the information basically.
[04:55.21-04:56.07] Customer: Okay.
[04:59.13-05:01.44] Customer: [PERSON_NAME] [PERSON_NAME] and then my last name.
[05:01.53-05:02.92] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[05:04.01-05:04.75] Customer: No.
[05:09.74-05:10.56] Customer: Okay.
[05:13.13-05:15.48] Customer: You're not going to sell my information, are you?
[05:17.71-05:21.74] Customer: I'm sorry? You're not going to sell my information, are you?
[05:23.04-05:24.50] Agent: No, no I don't.
[05:25.36-05:27.31] Agent: I want. Don't worry for that.
[05:27.36-05:32.88] Agent: It's just part of this process because we're going to send you a confirmation of the appointment there.
[05:32.92-05:34.86] Agent: So don't worry for that.
[05:35.19-05:36.96] Agent: And this is only for one time use.
[05:37.02-05:38.66] Agent: It's not going to be in our system.
[05:38.75-05:49.50] Agent: It's just for this appointment that is going to be on this one and then they remove the email because like you said for security purposes and
[05:51.00-05:54.30] Agent: basically is for one time use.
[05:54.60-06:04.63] Agent: So [PERSON_NAME], let me tell you, I would say one of our professionals there and they're going to give you an exact quote if you choose not to have the service with us.
[06:04.80-06:17.90] Agent: There is a diagnostic fee that is for [MONEY_AMOUNT] but if you choose to have the repair done, you will pay only the am month, the [OCCUPATION] [OCCUPATION] quoting and the diagnostic fee will be waived.
[06:19.08-06:21.31] Customer: I want to quote now.
[06:21.85-06:25.25] Customer: Like I don't want to pay somebody $[MONEY_AMOUNT].
[06:25.31-06:26.75] Customer: Come here and give me a quote.
[06:28.20-06:35.39] Agent: The thing is in that case that's the only information that I can provide you because we have to do the diagnostic first.
[06:35.56-06:40.02] Agent: That is in a way that we can do the dianosic over the form.
[06:45.00-06:49.94] Customer: Okay, this guy comes here, I have to pay $[MONEY_AMOUNT] just to get them through my door.
[06:50.29-06:52.52] Customer: And then what are the fees after that?
[06:52.64-06:59.46] Customer: Because of course it's like now that you've already sunk, I have like a tremendous amount of sunk costs just to get somebody here.
[06:59.85-07:02.55] Customer: Like what are the charges after that?
[07:05.46-07:10.77] Agent: That's the thing. We have to send a [OCCUPATION] there to give you the exact how much they what?
[07:10.86-07:12.33] Customer: Fe. What are your feet?
[07:12.42-07:16.35] Customer: Not, like, nobody can give me a straight answer about anything.
[07:16.45-07:20.93] Customer: Like, I understand that parts are going to vary, that cost is going to vary.
[07:21.02-07:25.05] Customer: But, like, what do you charge per [DURATION] to fix whatever it needs fixing?
[07:27.14-07:28.64] Agent: I mean, how does it work?
[07:32.56-07:39.12] Agent: That's the process. I can give you only the diagnostic trip fee that I already provided.
[07:39.18-07:43.19] Agent: Information. Process. They're going to give you process.
[07:43.69-07:46.43] Agent: You don't have any set hourly fees for people.
[07:47.81-07:49.19] Customer: That's not an answer.
[07:50.56-07:51.40] Customer: You don't have a.
[07:51.49-07:53.08] Customer: Not for I. You just.
[07:53.14-07:55.43] Customer: You just come here and make up some numbers.
[07:56.12-07:57.38] Customer: That's how it goes.
[07:58.48-08:01.43] Customer: Like what? No, there has to be a system.
[08:01.53-08:02.62] Customer: There has to be.
[08:04.07-08:06.53] Customer: There needs to be a clearly outlined.
[08:06.68-08:09.24] Customer: Wow, this is just like highway robbery already.
[08:09.31-08:11.83] Customer: I'm just like, you're just already scamming me.
[08:11.92-08:19.38] Customer: Like, so you come here, you charge me [MONEY_AMOUNT] bulks, and then you just make up some number when you get here to tell me how much it's going to cost to fix my thing.
[08:19.47-08:21.07] Customer: You don'give. Me an hourly rate.
[08:21.22-08:22.76] Customer: You don't give me any information.
[08:22.93-08:25.54] Customer: You. I'm just going to pay whatever you tell me.
[08:25.61-08:26.94] Customer: Like, that's crazy.
[08:28.32-08:30.55] Customer: Like, there has to be more to it than that.
[08:36.76-08:38.46] Customer: I understand parts are variable.
[08:38.53-08:41.95] Customer: I understand that, but what's the labor cost?
[08:45.37-08:48.26] Agent: Like I said, that's the only information that I can provide you.
[08:48.41-08:49.57] Customer: Okay, then we're done.
[08:49.63-08:50.73] Customer: All right, thanks a bo.
[08:50.83-08:52.16] Customer: Bye. Okay,","It's a great day. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you today? Hi, are you located in [LOCATION], [LOCATION]? Let me confirm the information here. May I have please your first name and last name? [PERSON_NAME]. And your last name? I think that's enough for now. I have questions. Okay. And I'm checking that the number you're calling in on today is N. Is that the best number to reach you? Yes. And what is your zip code? Orostit code","It's a great day. [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you today? Hi, are you located in [LOCATION], [LOCATION]? Let me confirm the information here. May I have please your first name and last name? [PERSON_NAME]. And your last name? I think that's enough for now. I have questions. Okay. And I'm checking that the number you're calling in on today is N. Is that the best number to reach you? Yes. And what is your zip code? Orostit code [LOCATION]. Let me confirm the availability we have from the area. Stay in. Are you located in [LOCATION]? This is the booking departmentfortunately. I cannot tell you where am I located but we can provide you service if there is availability. Just we have to send this information to the local office and then we're going to send someone from there. Okay. I was just trying to find out if this was a locally owned and operated company. It doesn't sound like it is. Like I'm just a little bit concerned about. Actually let me tell you that it is because we have service in that area. So like I said, the only thing we have to do is just send this information to the local office and then there will be sending someone from that location. Okay. All right. I'm just having. I'm just having trouble sometimes with these national companies that, you know, I don't know, don't really work with you. So just tell me how you guys work. I have a [ORGANIZATION] microwave. I tried to go through [ORGANIZATION]. They were horrific to work with. I canceled the appointment because they wouldn't even give me like a reasonable time window to show up. Like they wanted me to be available for a [DURATION] [DURATION]. No, sorry, [DURATION] [DURATION]. Like no. So tell me how you guys work. Okay, yeah, like I said, we send this information to the local office. They assign the person who's going to be there. I have to schedule the appointment here for the for theest when available or your preferred day and time and then we're going to send someone to your location and he's going to face it. Okay, I meant more specific details like what are your time windows? Like how do you guys work, what's your fees? All of that information. Okay, I will give you all that information but first of all I need to create in order to give you the fees and give you the time frames availab things like that. So I need your last name. So what is your last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] I don't need all this information to answer My questions but. Okay, because I have to create an order. I have to create an order and after to create the order the system is going to give me the fees, it's going to give me the availability, the time frame. We have everything like that. But I have to create the order first. So I need your name to do the process and I need your address actually. [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Okay, thank you. Just give me one second. Have you used our service before? No. How you heard about us? The Internetay also I need to confirm an email. I need to get an email to send you a confirmation of the appointment. If you don't agree with availability or things like that, they can cancel the order after these. But it's just to send you the information basically. Okay. [PERSON_NAME] [PERSON_NAME] and then my last name. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. No. Okay. You're not going to sell my information, are you? I'm sorry? You're not going to sell my information, are you? No, no I don't. I want. Don't worry for that. It's just part of this process because we're going to send you a confirmation of the appointment there. So don't worry for that. And this is only for one time use. It's not going to be in our system. It's just for this appointment that is going to be on this one and then they remove the email because like you said for security purposes and basically is for one time use. So [PERSON_NAME], let me tell you, I would say one of our professionals there and they're going to give you an exact quote if you choose not to have the service with us. There is a diagnostic fee that is for [MONEY_AMOUNT] but if you choose to have the repair done, you will pay only the am month, the [OCCUPATION] [OCCUPATION] quoting and the diagnostic fee will be waived. I want to quote now. Like I don't want to pay somebody $[MONEY_AMOUNT]. Come here and give me a quote. The thing is in that case that's the only information that I can provide you because we have to do the diagnostic first. That is in a way that we can do the dianosic over the form. Okay, this guy comes here, I have to pay $[MONEY_AMOUNT] just to get them through my door. And then what are the fees after that? Because of course it's like now that you've already sunk, I have like a tremendous amount of sunk costs just to get somebody here. Like what are the charges after that? That's the thing. We have to send a [OCCUPATION] there to give you the exact how much they what? Fe. What are your feet? Not, like, nobody can give me a straight answer about anything. Like, I understand that parts are going to vary, that cost is going to vary. But, like, what do you charge per [DURATION] to fix whatever it needs fixing? I mean, how does it work? That's the process. I can give you only the diagnostic trip fee that I already provided. Information. Process. They're going to give you process. You don't have any set hourly fees for people. That's not an answer. You don't have a. Not for I. You just. You just come here and make up some numbers. That's how it goes. Like what? No, there has to be a system. There has to be. There needs to be a clearly outlined. Wow, this is just like highway robbery already. I'm just like, you're just already scamming me. Like, so you come here, you charge me [MONEY_AMOUNT] bulks, and then you just make up some number when you get here to tell me how much it's going to cost to fix my thing. You don'give. Me an hourly rate. You don't give me any information. You. I'm just going to pay whatever you tell me. Like, that's crazy. Like, there has to be more to it than that. I understand parts are variable. I understand that, but what's the labor cost? Like I said, that's the only information that I can provide you. Okay, then we're done. All right, thanks a bo. Bye. Okay,"
84,183,20210922-130407_7603574760,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20210922-130407_7603574760-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9156324,0.9156324482338611,370.0,821,821,2.218918918918919,132,13,"[CREDIT_CARD_CVV], [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME], [URL]",44,False,88.666,84,59,25,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:13.54-00:14.84] Customer: Yes, hi, can I speak with Ms.
[00:14.89-00:19.45] Agent: [PERSON_NAME] [PERSON_NAME]? Yes, how can I help you?
[00:19.63-00:21.19] Customer: Hi ma'am, my name is [PERSON_NAME].
[00:21.26-00:22.65] Customer: I'm calling from [ORGANIZATION].
[00:22.71-00:23.95] Customer: How are you today?
[00:24.14-00:25.43] Agent: I'm fine, thank you.
[00:25.58-00:35.46] Customer: Good to know. I was calling because previously back in last [DURATION] we had an appointment for the [OCCUPATION] to upgrade to the fiber optics.
[00:35.60-00:39.06] Customer: But due to a technical error, they were not able to proceed with that.
[00:39.23-00:47.22] Customer: I was wondering if we can now proceed with that since the error has been resolved and now we can provide you that update.
[00:47.40-00:53.28] Customer: Our [OCCUPATION] will be working from next [DURATION] in your area from September 27thhill [DATE] [DATE].
[00:53.59-00:55.69] Customer: Is any of those [DURATION] going to suit you?
[01:00.02-01:01.98] Customer: I want to reschedule that appointment.
[01:02.06-01:03.87] Customer: The error has been resolved.
[01:04.03-01:05.31] Customer: The issue has been resolved.
[01:05.34-01:07.97] Customer: Now we can upgrade your services to fiber.
[01:08.42-01:10.25] Customer: Can we send out the [OCCUPATION]?
[01:12.34-01:14.69] Agent: I'm sorry, what? What was the question?
[01:15.14-01:19.05] Customer: The [OCCUPATION] [ORGANIZATION] [OCCUPATION] to install the upgrades.
[01:19.34-01:20.88] Agent: Yes, they can come.
[01:21.07-01:25.47] Customer: Perfect. So can we send them on [DATE] [DATE]?
[01:25.53-01:27.05] Customer: Would you guys be available?
[01:30.06-01:37.83] Agent: Yes. Perfect. I have time slots available in between [TIME] till [TIME] and [TIME] till [TIME].
[01:37.94-01:40.17] Agent: Would you prefer the morning or the evening?
[01:40.70-01:43.34] Agent: The morning. Morning, Got it.
[01:43.44-01:49.65] Agent: Before we proceed further, I would just like to make you aware that for quality and training purposes, this call may be monitored.
[01:49.83-02:04.44] Agent: So this is for the business listed as [ORGANIZATION] [ORGANIZATION], located at [LOCATION] [LOCATION], [LOCATION] [LOCATION] in [LOCATION], [LOCATION] zip code [LOCATION], correct?
[02:04.86-02:08.96] Customer: Yes. Perfect. And I'm having the pleasure of speaking with Ms.
[02:09.01-02:13.75] Customer: [PERSON_NAME] [PERSON_NAME] today. And you are the authorized [OCCUPATION] for the business, right?
[02:14.15-02:18.22] Agent: Yes. Perfect. Let me give you a quick recap here.
[02:18.32-02:20.55] Agent: Basically, the [OCCUPATION] will be coming over.
[02:20.65-02:26.04] Agent: They will be installing a new free fiber modem for you and running a fiber lineill your street.
[02:26.15-02:28.97] Agent: You already have [ORGANIZATION] Internet, right?
[02:32.75-02:35.16] Agent: Like you have. Sorry,
[02:36.47-02:38.41] Customer: no, we have phone.
[02:39.12-02:40.03] Customer: Just the phone line.
[02:40.08-02:50.31] Agent: Okay. So basically your phone line will be upgraded to digital on our fiber optics in which you're going to enjoy free local and long distance calling along with 20 business calling feature.
[02:50.40-03:02.38] Agent: And instead of the $[MONEY_AMOUNT] bill that you are paying, your bill will be reduced down to just $[MONEY_AMOUNT] per [DURATION], which is going to be a locked in price for your business, including the phone line and Internet both.
[03:02.88-03:09.67] Agent: So I'm setting our [OCCUPATION] PASSCOD as well, which will be the last four digits of your main phone line.
[03:09.85-03:13.17] Agent: [PASSWORD] [PASSWORD]. Please write that down somewhere.
[03:13.26-03:15.94] Agent: The [OCCUPATION] will ask you for thatad on the day of installation.
[03:16.00-03:16.69] Agent: Okay,
[03:18.75-03:22.37] Customer: can you repeat what I'm going to write down
[03:23.71-03:26.12] Agent: the passcode for the [OCCUPATION].
[03:26.91-03:35.03] Agent: On the day of installation, the [OCCUPATION] will ask you for four digit security code which will be the last four digits of your main phone line.
[03:35.34-03:37.86] Agent: [TIME], [CREDIT_CARD_CVV], [CREDIT_CARD_CVV], [CREDIT_CARD_CVV].
[03:38.00-03:41.74] Agent: Okay. All right, Perfect.
[03:41.90-03:47.65] Agent: And I have your email address listed as [PERSON_NAME] [PERSON_NAME].
[03:47.83-03:49.08] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:49.13-03:50.12] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:50.17-03:51.45] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:51.59-03:52.75] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:52.86-03:53.99] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:54.06-03:55.42] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:55.56-03:56.40] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:56.45-03:57.24] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:57.29-03:58.58] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:58.72-04:00.28] Agent: Is that the correct spelling?
[04:02.90-04:04.23] Agent: I didn't hear you.
[04:04.34-04:15.07] Agent: So it [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION].
[04:15.94-04:20.48] Agent: Got it. At the rate [URL] right?
[04:20.81-04:25.84] Customer: Yes. Perfect. So please write down my callback number.
[04:25.93-04:29.89] Customer: In case of any questions before, during or after installation.
[04:30.03-04:31.48] Customer: You can always reach me back.
[04:31.53-04:33.48] Agent: I will be very happy to assist you.
[04:33.65-04:35.44] Agent: My name is [PERSON_NAME] [PERSON_NAME].
[04:35.77-04:37.36] Agent: Tell me when you are ready.
[04:40.38-04:48.09] Agent: [PERSON_NAME]. Yes, [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:48.27-04:50.82] Agent: And you can reach me at the toll free number.
[04:50.96-05:01.40] Agent: [PHONE_NUMBER] extension number [PHONE_NUMBER].
[05:01.58-05:12.77] Agent: I repeat, [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PERSON_NAME] [PERSON_NAME] youdy.
[05:13.36-05:15.27] Agent: Okay, got it. Perect.
[05:15.44-05:17.87] Agent: And this whole process will be totally free for you.
[05:17.89-05:31.84] Agent: You do not have to pay a single [MONEY_AMOUNT] from your own pocket since [ORGANIZATION] will be sending you instructions [DURATION] [DURATION] after installation on how you can redeem the $[MONEY_AMOUNT] [ORGANIZATION] BO carard to compensate for the $[MONEY_AMOUNT] [OCCUPATION] charge and offset rate.
[05:31.98-05:34.87] Agent: So the instructions will be sent in a letter and an email.
[05:34.93-05:35.83] Agent: Do follow them please.
[05:35.88-05:41.69] Agent: Okay. Okay, perfect. Do you have any questions for me at this time?
[05:43.15-05:48.36] Agent: No. Then can I have your authorization to place the order on your behalf?
[05:48.45-05:57.80] Agent: This includes signing a letter of authorization which only allows us to add the discounts to your account and to send out the [OCCUPATION] on [DATE] as discuss.
[05:57.91-05:58.50] Agent: May I have your.
[05:58.52-06:01.96] Agent: Yes. Yes. Thank you so much for that.
[06:02.11-06:03.77] Agent: That's it from my side today, ma'am.
[06:03.86-06:06.02] Agent: Thank you so much for being the best part of [ORGANIZATION].
[06:06.06-06:07.33] Agent: Enjoy the rest of your day.
[06:07.42-06:09.06] Agent: Goodbye. Goodbye.","Yes, hi, can I speak with Ms. [PERSON_NAME] [PERSON_NAME]? Yes, how can I help you? Hi ma'am, my name is [PERSON_NAME]. I'm calling from [ORGANIZATION]. How are you today? I'm fine, thank you. Good to know. I was calling because previously back in last [DURATION] we had an appointment for the [OCCUPATION] to upgrade to the fiber optics. But due to a technical error, they were not able to proceed with that. I was wondering if we can now proceed with that since the error has been resolved and now ","Yes, hi, can I speak with Ms. [PERSON_NAME] [PERSON_NAME]? Yes, how can I help you? Hi ma'am, my name is [PERSON_NAME]. I'm calling from [ORGANIZATION]. How are you today? I'm fine, thank you. Good to know. I was calling because previously back in last [DURATION] we had an appointment for the [OCCUPATION] to upgrade to the fiber optics. But due to a technical error, they were not able to proceed with that. I was wondering if we can now proceed with that since the error has been resolved and now we can provide you that update. Our [OCCUPATION] will be working from next [DURATION] in your area from September 27thhill [DATE] [DATE]. Is any of those [DURATION] going to suit you? I want to reschedule that appointment. The error has been resolved. The issue has been resolved. Now we can upgrade your services to fiber. Can we send out the [OCCUPATION]? I'm sorry, what? What was the question? The [OCCUPATION] [ORGANIZATION] [OCCUPATION] to install the upgrades. Yes, they can come. Perfect. So can we send them on [DATE] [DATE]? Would you guys be available? Yes. Perfect. I have time slots available in between [TIME] till [TIME] and [TIME] till [TIME]. Would you prefer the morning or the evening? The morning. Morning, Got it. Before we proceed further, I would just like to make you aware that for quality and training purposes, this call may be monitored. So this is for the business listed as [ORGANIZATION] [ORGANIZATION], located at [LOCATION] [LOCATION], [LOCATION] [LOCATION] in [LOCATION], [LOCATION] zip code [LOCATION], correct? Yes. Perfect. And I'm having the pleasure of speaking with Ms. [PERSON_NAME] [PERSON_NAME] today. And you are the authorized [OCCUPATION] for the business, right? Yes. Perfect. Let me give you a quick recap here. Basically, the [OCCUPATION] will be coming over. They will be installing a new free fiber modem for you and running a fiber lineill your street. You already have [ORGANIZATION] Internet, right? Like you have. Sorry, no, we have phone. Just the phone line. Okay. So basically your phone line will be upgraded to digital on our fiber optics in which you're going to enjoy free local and long distance calling along with 20 business calling feature. And instead of the $[MONEY_AMOUNT] bill that you are paying, your bill will be reduced down to just $[MONEY_AMOUNT] per [DURATION], which is going to be a locked in price for your business, including the phone line and Internet both. So I'm setting our [OCCUPATION] PASSCOD as well, which will be the last four digits of your main phone line. [PASSWORD] [PASSWORD]. Please write that down somewhere. The [OCCUPATION] will ask you for thatad on the day of installation. Okay, can you repeat what I'm going to write down the passcode for the [OCCUPATION]. On the day of installation, the [OCCUPATION] will ask you for four digit security code which will be the last four digits of your main phone line. [TIME], [CREDIT_CARD_CVV], [CREDIT_CARD_CVV], [CREDIT_CARD_CVV]. Okay. All right, Perfect. And I have your email address listed as [PERSON_NAME] [PERSON_NAME]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Is that the correct spelling? I didn't hear you. So it [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION]. Got it. At the rate [URL] right? Yes. Perfect. So please write down my callback number. In case of any questions before, during or after installation. You can always reach me back. I will be very happy to assist you. My name is [PERSON_NAME] [PERSON_NAME]. Tell me when you are ready. [PERSON_NAME]. Yes, [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And you can reach me at the toll free number. [PHONE_NUMBER] extension number [PHONE_NUMBER]. I repeat, [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PERSON_NAME] [PERSON_NAME] youdy. Okay, got it. Perect. And this whole process will be totally free for you. You do not have to pay a single [MONEY_AMOUNT] from your own pocket since [ORGANIZATION] will be sending you instructions [DURATION] [DURATION] after installation on how you can redeem the $[MONEY_AMOUNT] [ORGANIZATION] BO carard to compensate for the $[MONEY_AMOUNT] [OCCUPATION] charge and offset rate. So the instructions will be sent in a letter and an email. Do follow them please. Okay. Okay, perfect. Do you have any questions for me at this time? No. Then can I have your authorization to place the order on your behalf? This includes signing a letter of authorization which only allows us to add the discounts to your account and to send out the [OCCUPATION] on [DATE] as discuss. May I have your. Yes. Yes. Thank you so much for that. That's it from my side today, ma'am. Thank you so much for being the best part of [ORGANIZATION]. Enjoy the rest of your day. Goodbye. Goodbye."
85,3062,eddfc3226b204d5b9949b824b0a744f5,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/eddfc3226b204d5b9949b824b0a744f5_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90946007,0.9094600598290599,613.0,1170,1170,1.9086460032626427,127,9,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [VEHICLE_ID]",44,False,88.662,121,30,30,61,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.54-00:02.55] IVR/System: At [ORGANIZATION] [ORGANIZATION]. We fix your panes.
[00:02.70-00:04.66] IVR/System: For new service press [PHONE_NUMBER].
[00:04.82-00:07.67] IVR/System: Or existing [ORGANIZATION] orders press [PHONE_NUMBER].
[00:11.65-00:13.98] IVR/System: For [ORGANIZATION] service press [PHONE_NUMBER].
[00:14.16-00:16.75] IVR/System: For service on your home, press [PHONE_NUMBER].
[00:17.09-00:40.32] IVR/System: For Commercial Accounts and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:40.34-00:41.19] IVR/System: We fix your pains.
[00:41.28-00:43.58] Agent: This is [PERSON_NAME] [PERSON_NAME].
[00:43.61-00:44.34] Agent: How are you doing?
[00:44.45-00:45.57] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[00:45.63-00:48.88] Customer: Listen, do you guys do the repair on car windows?
[00:48.94-00:50.70] Customer: That motor broke on them.
[00:52.24-00:55.97] Customer: The motor rope on it that won't let the window open and down?
[00:57.51-00:58.94] Agent: Yeah, we can find that.
[00:59.08-01:00.73] Agent: Have you done work with us before?
[01:01.06-01:03.77] Customer: No, I just saw you guys on the Internet.
[01:04.94-01:10.88] Agent: Okay, well I will need to get some information here before I can get you a price.
[01:11.07-01:15.00] Agent: What's your first and last [PERSON_NAME] [PERSON_NAME]?
[01:17.94-01:20.61] Agent: Is this a driver door passenger?
[01:20.94-01:24.20] Customer: It's the rear driver'side window.
[01:25.34-01:27.96] Agent: OK. And your address?
[01:28.07-01:38.44] Customer: [PERSON_NAME] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:38.59-01:41.36] Customer: [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[01:46.25-01:49.75] Agent: There we go. Are you calling me from your cell phone, sir?
[01:49.92-01:52.22] Customer: Yeah. To
[01:56.20-01:59.70] Customer: yes sir. And a good email for you.
[02:12.06-02:13.04] Agent: All right.
[02:14.54-02:17.41] Customer: The rear driver side door glass.
[02:18.43-02:20.43] Customer: Need to fix the regulator.
[02:20.50-02:24.16] Agent: Would you be able to give me the VIN for your vehicle so I can look up that.
[02:24.91-02:26.09] Customer: Hold on, let me.
[02:27.06-02:28.07] Customer: Give me a second.
[02:28.21-02:30.04] Customer: Grab something that has on it.
[02:43.76-02:45.37] Customer: Okay, I think this is it.
[02:45.51-02:47.19] Customer: The vehicle ID number.
[02:48.65-02:51.26] Customer: Is that the. Hello?
[02:51.33-02:54.48] Agent: Yes sir. Is the vehicle ID number.
[02:54.50-02:55.62] Agent: That's the VIN number?
[02:56.37-03:00.87] Agent: Yes. You ready? I am.
[03:01.84-03:04.31] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]
[03:05.71-03:14.12] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [PHONE_NUMBER].
[03:20.06-03:21.93] Agent: Let'look this up here.
[03:31.32-03:35.08] Agent: When did it stop working on you, bro?
[03:35.14-03:36.12] Customer: It broke a while ago.
[03:36.18-03:38.84] Customer: It broke [DURATION] [DURATION] [DURATION] ago, but I'm just not getting.
[03:38.90-03:39.60] Customer: So it's just been.
[03:39.69-03:41.59] Agent: Has it been stuck up or down?
[03:41.93-03:45.32] Customer: Well, what happened was it was stuck.
[03:45.46-03:50.50] Customer: It'stuck down. But I put some tape on it to hold it up.
[03:51.53-03:56.99] Agent: Gotcha, gotcha. See the [DATE_INTERVAL] [ORGANIZATION] A3 hatchback.
[03:57.47-03:58.25] Customer: Yeah.
[03:59.75-04:02.06] Customer: The rear driver. Let's see.
[04:04.28-04:06.22] Agent: Regulator, regulator.
[04:21.75-04:25.02] Agent: So I've got to call and get a price on this.
[04:25.19-04:30.94] Agent: It's going to be at least [MONEY_AMOUNT] with install.
[04:32.52-04:39.98] Agent: So if I can get the price for you call, put you on a brief hold, get that price together with the material for the regulator part.
[04:40.13-04:41.85] Agent: Would that be good for you?
[04:42.03-04:43.49] Customer: I think the total price though.
[04:43.52-04:46.03] Agent: Okay. Okay, no problem.
[04:46.08-04:47.43] Agent: Just give me just a moment.
[04:52.85-04:55.48] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[04:55.62-05:01.99] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[05:02.40-05:07.68] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[05:07.82-05:11.13] IVR/System: Choose from an amazing selection of glass patterns and finish it.
[05:11.31-05:17.43] IVR/System: We can also change the look of any room with a mirrored wall or protect your wood furniture with custom made glass tops.
[05:17.74-05:21.68] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upf front before we start.
[05:24.54-05:26.96] IVR/System: The choice is clear in windshield replacement.
[05:27.05-05:30.65] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[05:30.81-05:38.13] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the [OCCUPATION] do.
[05:38.31-05:45.94] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[05:46.08-05:47.89] IVR/System: Don't put your safety at risk.
[05:48.02-05:50.28] IVR/System: Get the best guarantees in the business.
[05:50.43-05:53.00] IVR/System: Some exclusions apply. Ask for detail.
[05:56.70-06:00.85] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[06:01.02-06:05.29] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[06:05.46-06:19.65] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with PR Priority service or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[06:20.19-06:29.98] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[06:30.44-06:37.38] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[06:40.82-06:47.99] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION].
[06:48.09-06:57.43] IVR/System: Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies.
[06:57.58-07:06.66] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakages for the term of the membership excluding natural disaster.
[07:06.81-07:11.61] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[07:11.79-07:16.50] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan Today.
[07:19.29-07:23.60] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[07:23.66-07:31.38] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place for your next windshield.
[07:31.48-07:33.84] IVR/System: Help protect everyone in your car.
[07:34.01-07:36.73] IVR/System: Call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[07:36.91-07:42.48] IVR/System: We recommend original equipment manufacturer quality glass and the same adhesives the car makers use.
[07:42.98-07:51.19] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[07:51.38-07:53.34] IVR/System: Fast and friendly service.
[07:53.48-07:55.36] IVR/System: We even handle your insurance claim
[07:58.23-08:00.57] IVR/System: when glass breaks. Call the [ORGANIZATION].
[08:00.70-08:06.79] IVR/System: [ORGANIZATION] [ORGANIZATION]. We've got the prescription for all types of glass for your home, auto or business.
[08:06.93-08:16.90] IVR/System: We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION] first quality [OCCUPATION] [OCCUPATION] [OCCUPATION] and the best guarantees in the business.
[08:17.02-08:18.93] IVR/System: We even handled the insurance claim.
[08:22.73-08:25.38] IVR/System: When glass breaks, call the [ORGANIZATION].
[08:25.57-08:29.75] IVR/System: [ORGANIZATION] [ORGANIZATION]. Some PAEs really do require a house call.
[08:29.84-08:32.07] IVR/System: Like the panes of glass in your home.
[08:32.37-08:38.00] IVR/System: If your insulated windows look foggy, temperature changes may have affected the seal allowing moisture in.
[08:38.18-08:42.42] IVR/System: We don't need to replace the entire window, just the insulated glass.
[08:43.28-08:48.20] IVR/System: We replace all types of glass from fog insulated windows to patio doors.
[08:48.38-08:51.59] IVR/System: Count on us for fast and friendly service
[08:53.85-08:56.88] IVR/System: call the [ORGANIZATION] [ORGANIZATION] will fix your pain.
[08:57.06-09:09.42] IVR/System: We can handle all of your insurance claimes with the quick is cured whenever you're let break la stceer la dceer call us [DURATION] [DURATION] [DURATION] [DURATION] and'll be there.
[09:09.57-09:13.85] IVR/System: Your home, car business or anywhere when the [PERSON_NAME].
[09:13.90-09:16.48] IVR/System: [PERSON_NAME] will take good care of you.
[09:16.59-09:18.97] IVR/System: [OCCUPATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[09:19.26-09:20.66] IVR/System: Call the [OCCUPATION] [ORGANIZATION].
[09:20.75-09:22.21] IVR/System: Will fix your pains.
[09:24.07-09:28.54] IVR/System: You can handle all of your insurance claim where the quickick is sure.
[09:28.71-09:33.28] IVR/System: Whenever your class breaks that soccer class soccer.
[09:33.59-09:36.46] IVR/System: Call us [DURATION] [DURATION] [DURATION] [DURATION] and we'be there.
[09:36.60-09:43.72] IVR/System: Your home, car, a business anywhere windowirr table take good care of you.
[09:43.90-09:47.95] IVR/System: Doctct call the [OCCUPATION].
[09:49.85-09:52.62] Agent: Mr. [PERSON_NAME]. Hey, what's up, ma'am?
[09:53.64-09:54.89] Agent: Thank you for your patience, sir.
[09:54.91-09:56.30] Agent: I really appreciate that.
[09:56.92-10:04.30] Agent: The total price, parts tax and labor comes to [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[10:05.77-10:08.24] Agent: You would need to bring that into one of our shops.
[10:08.65-10:10.72] Customer: All right, that's way too high.
[10:10.85-10:11.38] Customer: All right, thanks.","At [ORGANIZATION] [ORGANIZATION]. We fix your panes. For new service press [PHONE_NUMBER]. Or existing [ORGANIZATION] orders press [PHONE_NUMBER]. For [ORGANIZATION] service press [PHONE_NUMBER]. For service on your home, press [PHONE_NUMBER]. For Commercial Accounts and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME] [PERSON_NAME]. How are you doing? My name is [PERSON_NAME] [PERSON_NAME]. Listen, do you guys do the repair on car windows? Th","At [ORGANIZATION] [ORGANIZATION]. We fix your panes. For new service press [PHONE_NUMBER]. Or existing [ORGANIZATION] orders press [PHONE_NUMBER]. For [ORGANIZATION] service press [PHONE_NUMBER]. For service on your home, press [PHONE_NUMBER]. For Commercial Accounts and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME] [PERSON_NAME]. How are you doing? My name is [PERSON_NAME] [PERSON_NAME]. Listen, do you guys do the repair on car windows? That motor broke on them. The motor rope on it that won't let the window open and down? Yeah, we can find that. Have you done work with us before? No, I just saw you guys on the Internet. Okay, well I will need to get some information here before I can get you a price. What's your first and last [PERSON_NAME] [PERSON_NAME]? Is this a driver door passenger? It's the rear driver'side window. OK. And your address? [PERSON_NAME] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION], [LOCATION] [LOCATION]. There we go. Are you calling me from your cell phone, sir? Yeah. To yes sir. And a good email for you. All right. The rear driver side door glass. Need to fix the regulator. Would you be able to give me the VIN for your vehicle so I can look up that. Hold on, let me. Give me a second. Grab something that has on it. Okay, I think this is it. The vehicle ID number. Is that the. Hello? Yes sir. Is the vehicle ID number. That's the VIN number? Yes. You ready? I am. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [PHONE_NUMBER]. Let'look this up here. When did it stop working on you, bro? It broke a while ago. It broke [DURATION] [DURATION] [DURATION] ago, but I'm just not getting. So it's just been. Has it been stuck up or down? Well, what happened was it was stuck. It'stuck down. But I put some tape on it to hold it up. Gotcha, gotcha. See the [DATE_INTERVAL] [ORGANIZATION] A3 hatchback. Yeah. The rear driver. Let's see. Regulator, regulator. So I've got to call and get a price on this. It's going to be at least [MONEY_AMOUNT] with install. So if I can get the price for you call, put you on a brief hold, get that price together with the material for the regulator part. Would that be good for you? I think the total price though. Okay. Okay, no problem. Just give me just a moment. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finish it. We can also change the look of any room with a mirrored wall or protect your wood furniture with custom made glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upf front before we start. The choice is clear in windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the [OCCUPATION] do. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for detail. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with PR Priority service or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakages for the term of the membership excluding natural disaster. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan Today. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place for your next windshield. Help protect everyone in your car. Call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim when glass breaks. Call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We've got the prescription for all types of glass for your home, auto or business. We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION] first quality [OCCUPATION] [OCCUPATION] [OCCUPATION] and the best guarantees in the business. We even handled the insurance claim. When glass breaks, call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. Some PAEs really do require a house call. Like the panes of glass in your home. If your insulated windows look foggy, temperature changes may have affected the seal allowing moisture in. We don't need to replace the entire window, just the insulated glass. We replace all types of glass from fog insulated windows to patio doors. Count on us for fast and friendly service call the [ORGANIZATION] [ORGANIZATION] will fix your pain. We can handle all of your insurance claimes with the quick is cured whenever you're let break la stceer la dceer call us [DURATION] [DURATION] [DURATION] [DURATION] and'll be there. Your home, car business or anywhere when the [PERSON_NAME]. [PERSON_NAME] will take good care of you. [OCCUPATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. Call the [OCCUPATION] [ORGANIZATION]. Will fix your pains. You can handle all of your insurance claim where the quickick is sure. Whenever your class breaks that soccer class soccer. Call us [DURATION] [DURATION] [DURATION] [DURATION] and we'be there. Your home, car, a business anywhere windowirr table take good care of you. Doctct call the [OCCUPATION]. Mr. [PERSON_NAME]. Hey, what's up, ma'am? Thank you for your patience, sir. I really appreciate that. The total price, parts tax and labor comes to [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. You would need to bring that into one of our shops. All right, that's way too high. All right, thanks."
86,1669,94bf06be3f0544f0ad69ebe9b81a9d84,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/94bf06be3f0544f0ad69ebe9b81a9d84_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.94862634,0.948626334519573,150.0,281,281,1.8733333333333333,22,5,"[LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.647,32,10,11,11,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.81-00:05.10] IVR/System: Hello and thank you for calling [ORGANIZATION], where we fix your pains.
[00:05.28-00:09.71] IVR/System: To reach the proper [OCCUPATION], please listen carefully to the following.
[00:10.46-00:15.71] IVR/System: If you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER].
[00:16.02-00:19.84] IVR/System: If you have a question about an existing order, please dial [PHONE_NUMBER].
[00:20.18-00:25.27] IVR/System: If you would like to check status or discuss scheduling of your order, please dial [PHONE_NUMBER].
[00:25.59-00:30.82] IVR/System: All other inquiries, please to repeat this message, please die.
[00:35.44-00:37.99] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:38.16-00:46.01] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:46.20-00:48.37] IVR/System: Most can be installed in a single day.
[00:48.48-00:51.75] IVR/System: Or update your entry doors with elegant decorative glass.
[00:51.81-01:01.73] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with mirrored wall or protect your furniture with custom glass tops.
[01:05.62-01:06.64] Agent: [OCCUPATION], this is [PERSON_NAME].
[01:06.67-01:07.81] Agent: How can I help you?
[01:11.42-01:13.77] Customer: Hello? Hello?
[01:15.39-01:19.40] Customer: Hello? Hi. Hello? Yeah, I'm here.
[01:19.47-01:20.17] Customer: Hello?
[01:21.75-01:23.17] Customer: Okay, I can hear you.
[01:24.17-01:25.75] Agent: Where are you calling from?
[01:28.81-01:30.11] Customer: I'm in [LOCATION] [LOCATION].
[01:31.25-01:32.94] Customer: Ok. I'm in [LOCATION] [LOCATION].
[01:34.53-01:38.39] Agent: Okay. This is [ORGANIZATION] [ORGANIZATION] of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] in the [LOCATION].
[01:40.25-01:43.55] Customer: I need a new project with new glass.
[01:45.17-01:47.75] Agent: Okay, what kind of project is it?
[01:48.33-01:49.47] Customer: Can you call?
[02:00.67-02:02.86] Agent: Sure. When? Would you like me to call back?
[02:03.59-02:06.61] Customer: No, on a better line.
[02:10.28-02:11.84] Agent: Okay, I can try to call that.
[02:11.90-02:15.53] Agent: It's going to be the same line, but I can definitely try and call back.
[02:17.00-02:17.91] Customer: Try it and see.
[02:17.96-02:21.22] Customer: This is not good enough to talk on.
[02:23.12-02:25.22] Agent: Okay, I will try to call back.
[02:26.09-02:28.49] Agent: Thank you. You're welcome.","Hello and thank you for calling [ORGANIZATION], where we fix your pains. To reach the proper [OCCUPATION], please listen carefully to the following. If you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER]. If you have a question about an existing order, please dial [PHONE_NUMBER]. If you would like to check status or discuss scheduling of your order, please dial [PHONE_NUMBER]. All other inquiries, please to repeat this message, plea","Hello and thank you for calling [ORGANIZATION], where we fix your pains. To reach the proper [OCCUPATION], please listen carefully to the following. If you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER]. If you have a question about an existing order, please dial [PHONE_NUMBER]. If you would like to check status or discuss scheduling of your order, please dial [PHONE_NUMBER]. All other inquiries, please to repeat this message, please die. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with mirrored wall or protect your furniture with custom glass tops. [OCCUPATION], this is [PERSON_NAME]. How can I help you? Hello? Hello? Hello? Hi. Hello? Yeah, I'm here. Hello? Okay, I can hear you. Where are you calling from? I'm in [LOCATION] [LOCATION]. Ok. I'm in [LOCATION] [LOCATION]. Okay. This is [ORGANIZATION] [ORGANIZATION] of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] in the [LOCATION]. I need a new project with new glass. Okay, what kind of project is it? Can you call? Sure. When? Would you like me to call back? No, on a better line. Okay, I can try to call that. It's going to be the same line, but I can definitely try and call back. Try it and see. This is not good enough to talk on. Okay, I will try to call back. Thank you. You're welcome."
87,1890,Harold_Small_Insurance_Agency,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/Harold_Small_Insurance_Agency_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.9091887,0.9091886654908877,912.0,1701,1701,1.8651315789473684,134,11,"[ACCOUNT_NUMBER], [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.643,145,112,21,4,8,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.94-00:07.04] Agent: Hello? Hello. Hi, this is [PERSON_NAME] calling on behalf of [ORGANIZATION].
[00:07.09-00:10.31] Customer: How are you? I'm real busy.
[00:12.62-00:17.87] Agent: Can I speak to the authorized person for the business account, phone lines and Internet?
[00:18.06-00:19.07] Customer: That's me.
[00:20.57-00:23.50] Agent: Okay. This call was regarding the Internet and phone lines.
[00:23.54-00:26.69] Agent: The pricing have been slightly discounted down on [MONEY_AMOUNT].
[00:26.83-00:28.95] Agent: In regards to that I was calling.
[00:30.77-00:33.45] Customer: I'm sorry, I'm having trouble understanding what you're saying.
[00:33.51-00:36.43] Agent: This call is regarding your existing account with us.
[00:36.58-00:41.33] Agent: Yes, Prings for fiber line and Internet have been slightly discounted down.
[00:41.47-00:46.03] Agent: And on your existing account there were some promotions and discounts that were pending over.
[00:46.10-00:48.09] Agent: In regards to that I was calling.
[00:48.26-00:55.78] Agent: Yes. So currently you're maintaining Internet and phone lines both with us and you're getting a one combined bill, correct?
[00:55.96-01:07.87] Agent: That is correct. Okay, so for existing customers we are trying to offer them a remote upgrade on their Internet feed that will give them the best and the cheapest option that we have available for them.
[01:08.02-01:10.03] Agent: 1. The cheapest option.
[01:10.45-01:14.36] Customer: Can you repeat? I would like the cheapest option.
[01:15.09-01:19.19] Agent: The cheapest option that we have available is [MONEY_AMOUNT] [DURATION] [DURATION].
[01:19.53-01:24.11] Agent: That will give you time, faster speed, 300 up and 300 download.
[01:24.73-01:28.46] Agent: And that's the cheapest option that we have available.
[01:28.64-01:30.83] Customer: I think I'm paying less than that now.
[01:31.42-01:34.72] Agent: Currency around. How much are you paying for Both the services?
[01:35.06-01:39.66] Customer: $[MONEY_AMOUNT]. $[MONEY_AMOUNT] for Internet and phone line both?
[01:39.84-01:41.64] Customer: No, no, just for the Internet.
[01:42.89-01:48.92] Agent: Okay. And by any chance do you have your bills nearby?
[01:50.11-01:51.43] Customer: I don't have it in front of me.
[01:51.45-01:59.02] Agent: Noay. So you with, Are you with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or are you a third party biller?
[01:59.19-02:06.11] Agent: I'm calling with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and I can pull up your bill from my side as well.
[02:06.16-02:09.79] Agent: But the cheapest option that we have is $[MONEY_AMOUNT] [DURATION] [DURATION].
[02:09.91-02:11.80] Agent: We have no option cheaper than that.
[02:11.90-02:13.25] Customer: And what will that cover?
[02:13.40-02:14.79] Customer: What will that give me?
[02:14.97-02:21.66] Agent: That will give you three, three time faster speed on the upload and 10 times faster on the download.
[02:21.81-02:24.84] Agent: That is 300 upload and 300 download speed.
[02:24.88-02:28.54] Agent: And these pricings are fixed, locked in for upcoming [DURATION] [DURATION].
[02:29.37-02:32.26] Customer: So pull my bill up and look and see what I'm paying now.
[02:33.00-02:34.55] Agent: Okay, yes, I can do that.
[02:34.64-02:36.49] Agent: But that will just take like [DURATION] [DURATION].
[02:36.55-02:40.65] Agent: Do you want me to put you on a brief hold and you can do your work till then?
[02:40.83-02:43.04] Customer: Yes. Okay,
[02:45.59-02:48.96] Agent: I'm calling [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[02:49.11-02:51.52] Agent: That is correct. And that's located at.
[02:51.55-02:55.71] Agent: The address I have here is [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:55.87-02:59.96] Agent: That is correct. Okay, and whom I Have the pleasure of speaking.
[02:59.99-03:01.50] Customer: This is this [PERSON_NAME] [ORGANIZATION]?
[03:01.64-03:07.76] Agent: It is. Okay. So [PERSON_NAME], I will be putting you on a brief hold till then you can carry on with your words.
[03:07.79-03:09.32] Customer: Okay, I will be than.
[05:04.30-05:07.55] Unknown: No, they didn't pay the taxes.
[05:07.70-05:09.57] Unknown: They collected it and deducted that.
[05:09.62-05:13.00] Unknown: Mr. Whoever bought it is going to pay the taxes for this year.
[05:29.13-05:29.88] Unknown: You,
[05:42.50-05:44.31] Unknown: you know what we're going to have.
[06:41.07-06:42.48] Unknown: We don't have to prove the same.
[06:42.58-06:44.94] Unknown: They can go get the property if they want it.
[06:52.63-06:54.62] Unknown: Maybe we should just send it to him.
[07:12.64-07:23.14] Agent: Hello? Yes ma'am. So [PERSON_NAME], I have found out the account number is coming here as [ACCOUNT_NUMBER].
[07:23.29-07:24.88] Agent: You can even check it on your bill.
[07:24.94-07:31.60] Agent: It's mentioned and currently you are having two lines and one Internet service with us.
[07:31.76-07:36.27] Agent: And the total bill, I'm just pulling up the last bill that you paid to us.
[07:37.94-07:41.27] Agent: Currently you are having 50 megabits of Internet fees.
[08:10.36-08:17.51] Agent: So [PERSON_NAME], the last bill that you paid to us is on [DATE] is on [DATE] [DATE] [DATE].
[08:17.61-08:25.62] Agent: The last bill that you paid and that's showing up here as you paid $[MONEY_AMOUNT].
[08:25.80-08:28.00] Agent: That's the last that you pay to us.
[08:28.15-08:32.94] Agent: And what I'm trying to offer you is $[MONEY_AMOUNT] [DURATION] [DURATION].
[08:33.12-08:35.17] Agent: That's a slight increase in your bill.
[08:35.26-08:39.53] Agent: But those pricings will be fixed, locked in for upcoming [DURATION] [DURATION].
[08:39.66-08:42.23] Agent: And after [DURATION] [DURATION] it can be renewed as well.
[08:42.29-08:44.84] Agent: And there will be a huge jump on your Internet speed.
[08:44.87-08:47.45] Agent: It's a remote upgrade from 50 megabits.
[08:47.50-08:51.64] Agent: It will be upgraded to 300 upload and 300 downloads.
[08:52.04-08:55.42] Agent: And these pricings are going to be fixed for upcoming [DURATION] [DURATION].
[08:55.45-08:57.16] Agent: And you can even renew the same plan.
[08:57.21-08:59.98] Agent: And after [DURATION] [DURATION] we have cheaper plan than that.
[09:00.09-09:01.50] Agent: You can go for that as well.
[09:01.57-09:03.18] Agent: You are not bound by anything.
[09:04.68-09:11.87] Agent: Okay. So you know, I don't think you can get it any faster than what it is.
[09:12.25-09:17.59] Agent: No, it is faster than currently you are having 50 up and 50 down.
[09:17.64-09:25.69] Agent: You can even see on your bill, it will be mentioned [TIME] [TIME] bill on the right corner and it's 50 megabits that you're having.
[09:25.75-09:32.23] Agent: You will be like after the speed is upgraded you will be getting like you can do the speed test at your location.
[09:32.38-09:35.56] Agent: You will see it will be 300 up and 300 download.
[09:35.61-09:36.45] Agent: It will be okay.
[09:36.55-09:42.51] Customer: So if you can't deliver on the speed, will I get a refund and not have to pay the higher bill?
[09:43.38-09:47.58] Agent: Can you repeat you if you can't deliver on the speed.
[09:47.63-09:51.13] Agent: In other words, if you're the lines you have will not.
[09:51.60-09:54.40] Agent: Let me tell you, there is no downtime in this.
[09:54.50-10:00.50] Agent: Okay. And the highest speed we can get at your location is 5,000 uploaded.
[10:00.55-10:05.25] Agent: 5,000 download. That's five gig up and five gig down.
[10:05.75-10:11.41] Agent: So we can get that speed and it's a remote upgrade without no sort of interruption.
[10:11.56-10:15.27] Agent: And you will be checking that the speed is upgraded itself.
[10:15.33-10:19.52] Agent: And if it's not, then we are here and surely you won't be charged anything for that.
[10:19.66-10:22.48] Customer: Okay. All right. That's okay.
[10:22.54-10:27.10] Agent: So we are looking to upgrade your Internet speed by [DATE] [DATE] [DATE].
[10:27.19-10:28.93] Agent: That's [DURATION] after tomorrow.
[10:30.55-10:35.81] Agent: Wait. Okay. I will put it up as [DATE] ye, not [DATE] because we're closed on the [DATE].
[10:35.92-10:37.90] Agent: I will be putting it on [DATE].
[10:38.00-10:41.61] Agent: That's upcoming Monday. That'work Okay.
[10:41.73-10:43.38] Agent: And it's a remote upgrade.
[10:43.76-10:47.18] Agent: You won't face any sort ofuction or disturbance at your business.
[10:47.25-10:50.73] Agent: And just for the call assurance purposes.
[10:50.79-10:54.21] IVR/System: This call will be recorded and monitored under federal privacy law.
[10:54.25-10:57.80] IVR/System: It is our right in AT and t'duty to protect your account information.
[10:57.90-11:01.86] Agent: I'm calling the business name [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[11:02.05-11:08.79] Agent: That's located at the address [LOCATION] [LOCATION] [LOCATION] [LOCATION] and the zip code is [LOCATION].
[11:08.84-11:11.93] Agent: Is there any suite number know number associated with the address?
[11:12.08-11:18.60] Customer: No. Okay. And I'm speaking with [PERSON_NAME] [ORGANIZATION], the [OCCUPATION] and the authorized person for the account, correct?
[11:18.67-11:30.16] Agent: Yes. Okay, so her you can even write the [OCCUPATION] passcode bar side is just for the security purpose that you are aware of it of the upgrade and these new promotions.
[11:30.26-11:33.60] Agent: So I will set it up as the last four digits of your main phone line.
[11:33.67-11:41.05] Agent: [PHONE_NUMBER] [PHONE_NUMBER]. And last I just need your consant and approval to place this order on your behalf.
[11:41.10-11:46.76] Agent: This allow us to add these new promotions in your account and upgrade your Internet speed as discussed on this call.
[11:46.89-11:47.69] Agent: So do I have you?
[11:47.71-11:49.73] Customer: Yes to proceedes. Okay.
[11:49.83-11:52.59] Agent: And last time counance call to my [ORGANIZATION] [ORGANIZATION].
[11:52.66-11:55.74] Agent: They will only take [DURATION] [DURATION] of yours so stay online.
[11:55.89-11:56.67] Customer: Okay?
[12:05.60-12:10.08] Agent: Yes, Hi, good afternoon, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[12:10.14-12:11.43] Agent: How are you doing today?
[12:11.57-12:15.64] Agent: Good. Perfect. Sir. Sir, I will not take a lot of your time.
[12:15.70-12:20.26] Agent: I will be simply confirm the appointment just to make sure we are going on the same page.
[12:20.31-12:21.02] Agent: On the same page.
[12:21.07-12:30.35] Agent: So on [DATE] [DATE] between [TIME] to [TIME] [TIME] [TIME] [TIME] [TIME] this speed will be simply upgrade and you guys will not face any kind of interruptions.
[12:30.51-12:32.40] Agent: And said before you under go further.
[12:32.49-12:40.97] IVR/System: I just want to quickly make sure you guys Aware this call is being recorded and monated for the quality assurance and training purposes and under the federal privacy law.
[12:41.04-12:44.48] IVR/System: It is your right and [ORGANIZATION] [ORGANIZATION] is duty to protect your account information.
[12:44.62-12:47.88] Agent: So I will be using some of your account information with you right on the call.
[12:47.94-12:54.63] Agent: Okay? Okay. So this is the business that I'm calling [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[12:54.80-13:07.25] Agent: Yes. Perfect. And you guys are located on the location There is going to be [LOCATION] [LOCATION] [LOCATION], [LOCATION] with the zip core is going to be [LOCATION].
[13:07.30-13:08.42] Customer: That is also correct?
[13:08.56-13:12.64] Agent: Yes, PerfectIR. And I spoke with Mr.
[13:14.66-13:17.26] Customer: [PERSON_NAME] [ORGANIZATION], right? Yes.
[13:17.40-13:21.97] Agent: You are the [OCCUPATION] of someone twice to help me from making any changes on the [ORGANIZATION] account.
[13:22.14-13:26.70] Agent: That's correct. Perfect. So let me just give you guysure what we can do.
[13:26.76-13:29.02] Agent: We're going to simply upgrade you on the 300.
[13:29.17-13:34.35] Agent: 300 megabytes is for your upload speed and 300 megabytes is for your downloading speed.
[13:34.49-13:38.93] Agent: And your bills will be fixed including your two phone lines and your Internet services.
[13:39.10-13:45.13] Agent: Your bills will be fixed price $[MONEY_AMOUNT] that will be fixed for [DURATION] [DURATION].
[13:45.18-13:50.29] Agent: Okay? Okay. Perfect. And sir, I'm pretty much good to go [TIME] [TIME] end.
[13:50.34-14:01.39] Agent: I just need your verbal authorization to place this order on your behalf which basically allow us to signing a letter of authorization as and upgrade Your services on 300 and log bills as we discussed on this call.
[14:01.52-14:04.01] Agent: So can I have your permission as yest to proceed?
[14:04.19-14:06.34] Agent: Yes. Perfect. So Mrs.
[14:06.37-14:12.80] Agent: [PERSON_NAME], like right after this call, I would love to send you guys all the information in theitten form as well as a confirmation email.
[14:12.97-14:16.71] Agent: So what would be the best active email to send you guys all the information?
[14:17.85-14:32.17] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[14:33.96-14:36.97] Agent: Okay, perfect. So for now I'm pretty much good to go.
[14:37.08-14:40.45] Agent: Like, do you have any sort of questions for me before I let you go?
[14:40.60-14:45.84] Agent: No. Perfect. So really appreciate your app precious time sir and have a wonderful [DURATION].
[14:45.91-14:46.08] Agent: Bye.","Hello? Hello. Hi, this is [PERSON_NAME] calling on behalf of [ORGANIZATION]. How are you? I'm real busy. Can I speak to the authorized person for the business account, phone lines and Internet? That's me. Okay. This call was regarding the Internet and phone lines. The pricing have been slightly discounted down on [MONEY_AMOUNT]. In regards to that I was calling. I'm sorry, I'm having trouble understanding what you're saying. This call is regarding your existing account with us. Yes, Prings for f","Hello? Hello. Hi, this is [PERSON_NAME] calling on behalf of [ORGANIZATION]. How are you? I'm real busy. Can I speak to the authorized person for the business account, phone lines and Internet? That's me. Okay. This call was regarding the Internet and phone lines. The pricing have been slightly discounted down on [MONEY_AMOUNT]. In regards to that I was calling. I'm sorry, I'm having trouble understanding what you're saying. This call is regarding your existing account with us. Yes, Prings for fiber line and Internet have been slightly discounted down. And on your existing account there were some promotions and discounts that were pending over. In regards to that I was calling. Yes. So currently you're maintaining Internet and phone lines both with us and you're getting a one combined bill, correct? That is correct. Okay, so for existing customers we are trying to offer them a remote upgrade on their Internet feed that will give them the best and the cheapest option that we have available for them. 1. The cheapest option. Can you repeat? I would like the cheapest option. The cheapest option that we have available is [MONEY_AMOUNT] [DURATION] [DURATION]. That will give you time, faster speed, 300 up and 300 download. And that's the cheapest option that we have available. I think I'm paying less than that now. Currency around. How much are you paying for Both the services? $[MONEY_AMOUNT]. $[MONEY_AMOUNT] for Internet and phone line both? No, no, just for the Internet. Okay. And by any chance do you have your bills nearby? I don't have it in front of me. Noay. So you with, Are you with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or are you a third party biller? I'm calling with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and I can pull up your bill from my side as well. But the cheapest option that we have is $[MONEY_AMOUNT] [DURATION] [DURATION]. We have no option cheaper than that. And what will that cover? What will that give me? That will give you three, three time faster speed on the upload and 10 times faster on the download. That is 300 upload and 300 download speed. And these pricings are fixed, locked in for upcoming [DURATION] [DURATION]. So pull my bill up and look and see what I'm paying now. Okay, yes, I can do that. But that will just take like [DURATION] [DURATION]. Do you want me to put you on a brief hold and you can do your work till then? Yes. Okay, I'm calling [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? That is correct. And that's located at. The address I have here is [LOCATION] [LOCATION] [LOCATION] [LOCATION]. That is correct. Okay, and whom I Have the pleasure of speaking. This is this [PERSON_NAME] [ORGANIZATION]? It is. Okay. So [PERSON_NAME], I will be putting you on a brief hold till then you can carry on with your words. Okay, I will be than. No, they didn't pay the taxes. They collected it and deducted that. Mr. Whoever bought it is going to pay the taxes for this year. You, you know what we're going to have. We don't have to prove the same. They can go get the property if they want it. Maybe we should just send it to him. Hello? Yes ma'am. So [PERSON_NAME], I have found out the account number is coming here as [ACCOUNT_NUMBER]. You can even check it on your bill. It's mentioned and currently you are having two lines and one Internet service with us. And the total bill, I'm just pulling up the last bill that you paid to us. Currently you are having 50 megabits of Internet fees. So [PERSON_NAME], the last bill that you paid to us is on [DATE] is on [DATE] [DATE] [DATE]. The last bill that you paid and that's showing up here as you paid $[MONEY_AMOUNT]. That's the last that you pay to us. And what I'm trying to offer you is $[MONEY_AMOUNT] [DURATION] [DURATION]. That's a slight increase in your bill. But those pricings will be fixed, locked in for upcoming [DURATION] [DURATION]. And after [DURATION] [DURATION] it can be renewed as well. And there will be a huge jump on your Internet speed. It's a remote upgrade from 50 megabits. It will be upgraded to 300 upload and 300 downloads. And these pricings are going to be fixed for upcoming [DURATION] [DURATION]. And you can even renew the same plan. And after [DURATION] [DURATION] we have cheaper plan than that. You can go for that as well. You are not bound by anything. Okay. So you know, I don't think you can get it any faster than what it is. No, it is faster than currently you are having 50 up and 50 down. You can even see on your bill, it will be mentioned [TIME] [TIME] bill on the right corner and it's 50 megabits that you're having. You will be like after the speed is upgraded you will be getting like you can do the speed test at your location. You will see it will be 300 up and 300 download. It will be okay. So if you can't deliver on the speed, will I get a refund and not have to pay the higher bill? Can you repeat you if you can't deliver on the speed. In other words, if you're the lines you have will not. Let me tell you, there is no downtime in this. Okay. And the highest speed we can get at your location is 5,000 uploaded. 5,000 download. That's five gig up and five gig down. So we can get that speed and it's a remote upgrade without no sort of interruption. And you will be checking that the speed is upgraded itself. And if it's not, then we are here and surely you won't be charged anything for that. Okay. All right. That's okay. So we are looking to upgrade your Internet speed by [DATE] [DATE] [DATE]. That's [DURATION] after tomorrow. Wait. Okay. I will put it up as [DATE] ye, not [DATE] because we're closed on the [DATE]. I will be putting it on [DATE]. That's upcoming Monday. That'work Okay. And it's a remote upgrade. You won't face any sort ofuction or disturbance at your business. And just for the call assurance purposes. This call will be recorded and monitored under federal privacy law. It is our right in AT and t'duty to protect your account information. I'm calling the business name [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. That's located at the address [LOCATION] [LOCATION] [LOCATION] [LOCATION] and the zip code is [LOCATION]. Is there any suite number know number associated with the address? No. Okay. And I'm speaking with [PERSON_NAME] [ORGANIZATION], the [OCCUPATION] and the authorized person for the account, correct? Yes. Okay, so her you can even write the [OCCUPATION] passcode bar side is just for the security purpose that you are aware of it of the upgrade and these new promotions. So I will set it up as the last four digits of your main phone line. [PHONE_NUMBER] [PHONE_NUMBER]. And last I just need your consant and approval to place this order on your behalf. This allow us to add these new promotions in your account and upgrade your Internet speed as discussed on this call. So do I have you? Yes to proceedes. Okay. And last time counance call to my [ORGANIZATION] [ORGANIZATION]. They will only take [DURATION] [DURATION] of yours so stay online. Okay? Yes, Hi, good afternoon, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you doing today? Good. Perfect. Sir. Sir, I will not take a lot of your time. I will be simply confirm the appointment just to make sure we are going on the same page. On the same page. So on [DATE] [DATE] between [TIME] to [TIME] [TIME] [TIME] [TIME] [TIME] this speed will be simply upgrade and you guys will not face any kind of interruptions. And said before you under go further. I just want to quickly make sure you guys Aware this call is being recorded and monated for the quality assurance and training purposes and under the federal privacy law. It is your right and [ORGANIZATION] [ORGANIZATION] is duty to protect your account information. So I will be using some of your account information with you right on the call. Okay? Okay. So this is the business that I'm calling [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? Yes. Perfect. And you guys are located on the location There is going to be [LOCATION] [LOCATION] [LOCATION], [LOCATION] with the zip core is going to be [LOCATION]. That is also correct? Yes, PerfectIR. And I spoke with Mr. [PERSON_NAME] [ORGANIZATION], right? Yes. You are the [OCCUPATION] of someone twice to help me from making any changes on the [ORGANIZATION] account. That's correct. Perfect. So let me just give you guysure what we can do. We're going to simply upgrade you on the 300. 300 megabytes is for your upload speed and 300 megabytes is for your downloading speed. And your bills will be fixed including your two phone lines and your Internet services. Your bills will be fixed price $[MONEY_AMOUNT] that will be fixed for [DURATION] [DURATION]. Okay? Okay. Perfect. And sir, I'm pretty much good to go [TIME] [TIME] end. I just need your verbal authorization to place this order on your behalf which basically allow us to signing a letter of authorization as and upgrade Your services on 300 and log bills as we discussed on this call. So can I have your permission as yest to proceed? Yes. Perfect. So Mrs. [PERSON_NAME], like right after this call, I would love to send you guys all the information in theitten form as well as a confirmation email. So what would be the best active email to send you guys all the information? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Okay, perfect. So for now I'm pretty much good to go. Like, do you have any sort of questions for me before I let you go? No. Perfect. So really appreciate your app precious time sir and have a wonderful [DURATION]. Bye."
88,259,20211020-162228_7144321886,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211020-162228_7144321886-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9090407,0.909040672985782,405.0,1055,1055,2.6049382716049383,127,12,"[ACCOUNT_NUMBER], [CREDIT_CARD_CVV], [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.633,104,59,44,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:11.46-00:12.63] IVR/System: Than you for calling for.
[00:13.29-00:15.10] Agent: Hi, this is [PERSON_NAME] with [ORGANIZATION].
[00:15.13-00:17.91] Customer: How are you? Hi, I'm doing good.
[00:18.06-00:19.37] Agent: Good to know. Can I speak with Mr.
[00:19.39-00:22.82] Customer: [PERSON_NAME] [PERSON_NAME]? Yeah, this is him.
[00:22.96-00:24.24] Agent: Thank you so much for your time, sir.
[00:24.33-00:33.62] Agent: You were speaking with one of my [OCCUPATION] yesterday and scheduled an appointment for the [OCCUPATION] for [DATE] [DATE] for the [MEDICAL_PROCESS] [MEDICAL_PROCESS] [MEDICAL_PROCESS].
[00:34.01-00:38.18] Agent: So just here to confirm the few details to make sure that the installation process goes smoothly.
[00:38.21-00:38.87] Customer: Okay,
[00:41.45-00:42.90] Customer: so what is this appointment about?
[00:42.93-00:45.80] Customer: I couldn't really understand the person I was talking to yesterday.
[00:45.97-00:47.48] Agent: Okay, let me explain you this.
[00:47.52-00:51.42] Agent: Basically, [ORGANIZATION] has installed fiber optics in your business premises now.
[00:51.53-01:00.26] Agent: So we are trying to, like, provide you the upgrade from copper to fiber since it is going to be much better service for you and in cheaper prices as well.
[01:00.36-01:10.11] Agent: So the [OCCUPATION] will be working next week and we will be like running a fiber line till your suite and then providing you with the new free modem if that's a suitable [DURATION] for you.
[01:10.14-01:14.41] Agent: So I believe [DATE] [DATE] was a suitable [DURATION].
[01:15.42-01:16.64] Agent: Like, let me ask you this.
[01:16.67-01:18.67] Customer: The fiber. What is exactly the XAM mean?
[01:18.75-01:23.18] Customer: Because I got a call like this, like [DURATION] [DURATION] ago, [DURATION] [DURATION] ago, and they came and they inst.
[01:23.20-01:27.20] Customer: Sawed the news. The device and the B on the building.
[01:27.38-01:28.27] Customer: I have
[01:29.69-01:31.25] Customer: fiber Internet right now.
[01:31.39-01:37.16] Agent: Okay. Yes. So basically the fiber box was installed [DURATION] [DURATION] [DURATION] [DURATION] back in your location.
[01:37.22-01:42.76] Agent: But now we have upgraded that box to symmetrical speed, which is the same uploading, same downloading speed.
[01:42.86-01:46.19] Agent: So right now, the service that you're having is an asymmetrical.
[01:46.32-01:49.24] Agent: We are having [MONEY_AMOUNT] downloading and 20 uploading.
[01:49.42-01:57.22] Agent: By getting the symmetrical speed, you will be able to get 1000 megabits download and 1000 megabits upload under the existing prices.
[01:57.38-01:59.89] Agent: So, like, the modem will be changed.
[01:59.95-02:03.97] Agent: We will be providing you with the new free modem that supports the symmetrical speeds.
[02:04.07-02:06.89] Agent: That's it. The whole process will be taking like [DURATION] [DURATION] [DURATION] [DURATION].
[02:06.94-02:11.34] Customer: Okay. Okay. And is there any cost on this or.
[02:11.36-02:14.19] Agent: No, no, the installation process will be totally free.
[02:14.22-02:15.50] Agent: It's all on [ORGANIZATION].
[02:15.60-02:18.07] Agent: You don't have to pay a single [MONEY_AMOUNT] from your own pocket.
[02:19.06-02:21.15] Customer: Okay, sounds good. Okay, perfect.
[02:21.26-02:34.03] Agent: So this is for the business listed as [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], with the zip code [LOCATION], right?
[02:35.13-02:39.96] Customer: No, it's [LOCATION]. [LOCATION].
[02:40.13-02:43.79] Agent: Yep. Yes. Okay. And I am having the pleasure of speaking with Mr.
[02:43.82-02:48.19] Agent: [PERSON_NAME] [PERSON_NAME] today. And you are the authorized decision maker for the business, right?
[02:48.90-02:51.78] Customer: Yes, that's correct. Let me give you a quick recapure.
[02:51.81-02:53.22] Agent: Most of the work will be done outside.
[02:53.25-02:55.82] Agent: The [OCCUPATION] will be taking about [DURATION] [DURATION] [DURATION] [DURATION] of your time.
[02:55.87-02:58.37] Agent: Inside they will be providing you with the new free modem.
[02:58.41-03:09.62] Agent: And like replacing your current modem, your upgraded Internet Speed will be one gig by one gig under the prices at discounted price of $[MONEY_AMOUNT] per [DURATION] which is going to be locked in for you.
[03:09.73-03:11.84] Agent: We are not binding you in any additional contract here.
[03:11.86-03:13.94] Agent: It's going toa remain the same [DURATION] to [DURATION].
[03:14.13-03:20.41] Agent: And the [OCCUPATION] will be asking for a four digit security code which is going to be the last four digits of your main phone line.
[03:20.55-03:25.52] Customer: [CREDIT_CARD_CVV] [CREDIT_CARD_CVV]. Okay. Okay, perfect.
[03:25.62-03:26.56] Agent: My name is [PERSON_NAME].
[03:26.62-03:28.13] Agent: [PERSON_NAME] [PERSON_NAME]. I'm the [OCCUPATION] [OCCUPATION].
[03:28.20-03:29.06] Agent: Tell me when you're ready.
[03:29.11-03:31.18] Customer: I'm going to provide you with my toll free number.
[03:32.56-03:33.72] Customer: Give me one second.
[03:33.84-03:36.61] Customer: Sure. Okay, I'm ready.
[03:36.80-03:50.99] Customer: It's [PHONE_NUMBER]. Yes. [PHONE_NUMBER] [PHONE_NUMBER].
[03:51.49-03:53.15] Customer: Extension number [PHONE_NUMBER].
[03:56.00-04:02.06] Agent: Okay, perfect. And can I have the best email address so that I can send you this information in writing as well?
[04:02.72-04:05.26] Customer: Yes. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[04:06.65-04:10.13] Customer: and you spell [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:10.23-04:11.80] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:11.98-04:13.29] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:13.35-04:14.58] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:14.74-04:16.25] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:16.94-04:18.58] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:18.68-04:19.50] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:19.55-04:20.64] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:22.26-04:25.96] Customer: Yes, perfect. It's [EMAIL_ADDRESS].
[04:26.67-04:28.40] Agent: yes, that's correct. Perfect, sir.
[04:28.51-04:30.55] Agent: So that's it from my side at the end.
[04:30.57-04:33.78] Agent: I just need your verbal authorization to place this order on your behalf.
[04:33.88-04:42.40] Agent: This includes signing a letter of authorization which allows us to add the discounts to your account and to send the [OCCUPATION] on [DATE] [DATE] as discussed.
[04:42.50-04:44.57] Agent: Can I have your authorization to proceed?
[04:45.95-04:47.83] Customer: Yes. Thank you so much, sir.
[04:47.95-04:56.68] Agent: Additionally, you don't have to pay a single any twouty [OCCUPATION] as since [ORGANIZATION] will be offsetting and compensating for the $[MONEY_AMOUNT] tax charges making this whole process totally free for you.
[04:56.78-05:03.73] Agent: You will receive instructions [DURATION] [DURATION] after installation in an email on how you can redeem hundred $[MONEY_AMOUNT] [ORGANIZATION] rewards card from [ORGANIZATION].
[05:03.88-05:08.08] Agent: You can use it to pay your [ORGANIZATION] bills, do online shopping or even grocery shopping with it.
[05:08.10-05:10.90] Agent: Okay? Okay. Sound good?
[05:11.08-05:13.56] Agent: Is there anything else I can assist you with today, sir?
[05:14.38-05:15.45] Customer: No, that would be it.
[05:15.54-05:21.18] Agent: Perfect. And would you be able to verify the current account number since we will be providing this upgrade on the existing account.
[05:21.25-05:25.07] Agent: I want to make sure that we have the same account details.
[05:26.65-05:29.96] Customer: The account number to my [ORGANIZATION].
[05:30.13-05:31.69] Customer: Yes, for the [ORGANIZATION] [ORGANIZATION].
[05:31.74-05:32.83] Agent: If you have the bill.
[05:33.54-05:35.22] Customer: I don't have the bill with me right now.
[05:35.24-05:37.90] Customer: And like working right now.
[05:38.01-05:40.35] Agent: Sure. If that is required, we'll give you a callack.
[05:40.40-05:42.08] Agent: Otherwise it won't be necessary.
[05:42.20-05:44.67] Agent: But if it is, I will give you a callack myself.
[05:44.72-05:45.38] Customer: Okay.
[05:46.61-05:50.58] Customer: Okay. But if you guys are [ORGANIZATION], shouldn't you guys have it?
[05:50.73-05:52.52] Agent: Yes, we do have an account number.
[05:52.56-05:55.40] Customer: But I just want to make sure that it is the right one.
[05:55.46-05:58.31] Agent: Since the upgrade will be performed on the existing account.
[05:59.08-06:00.19] Customer: Which ones do you have?
[06:00.24-06:01.47] Customer: And so I could check.
[06:01.64-06:05.05] Customer: Okay. It's for the same business name, LLC.
[06:05.08-06:07.56] Customer: It has 120 fiber Internet.
[06:07.70-06:18.08] Agent: And the account number is [ACCOUNT_NUMBER].
[06:18.14-06:33.25] Customer: What? I'm sorry. [ACCOUNT_NUMBER].
[06:33.38-06:38.39] Agent: Okay. Okay. I'll go ahead and check it and if it's not correct, I will give you a call back.
[06:38.50-06:39.85] Agent: Sure. Thanks a lot for the help, sir.
[06:39.87-06:42.31] Customer: Really appreciate it. Goodbye.
[06:42.50-06:43.38] Customer: Thank you. Bye.","Than you for calling for. Hi, this is [PERSON_NAME] with [ORGANIZATION]. How are you? Hi, I'm doing good. Good to know. Can I speak with Mr. [PERSON_NAME] [PERSON_NAME]? Yeah, this is him. Thank you so much for your time, sir. You were speaking with one of my [OCCUPATION] yesterday and scheduled an appointment for the [OCCUPATION] for [DATE] [DATE] for the [MEDICAL_PROCESS] [MEDICAL_PROCESS] [MEDICAL_PROCESS]. So just here to confirm the few details to make sure that the installation process goe","Than you for calling for. Hi, this is [PERSON_NAME] with [ORGANIZATION]. How are you? Hi, I'm doing good. Good to know. Can I speak with Mr. [PERSON_NAME] [PERSON_NAME]? Yeah, this is him. Thank you so much for your time, sir. You were speaking with one of my [OCCUPATION] yesterday and scheduled an appointment for the [OCCUPATION] for [DATE] [DATE] for the [MEDICAL_PROCESS] [MEDICAL_PROCESS] [MEDICAL_PROCESS]. So just here to confirm the few details to make sure that the installation process goes smoothly. Okay, so what is this appointment about? I couldn't really understand the person I was talking to yesterday. Okay, let me explain you this. Basically, [ORGANIZATION] has installed fiber optics in your business premises now. So we are trying to, like, provide you the upgrade from copper to fiber since it is going to be much better service for you and in cheaper prices as well. So the [OCCUPATION] will be working next week and we will be like running a fiber line till your suite and then providing you with the new free modem if that's a suitable [DURATION] for you. So I believe [DATE] [DATE] was a suitable [DURATION]. Like, let me ask you this. The fiber. What is exactly the XAM mean? Because I got a call like this, like [DURATION] [DURATION] ago, [DURATION] [DURATION] ago, and they came and they inst. Sawed the news. The device and the B on the building. I have fiber Internet right now. Okay. Yes. So basically the fiber box was installed [DURATION] [DURATION] [DURATION] [DURATION] back in your location. But now we have upgraded that box to symmetrical speed, which is the same uploading, same downloading speed. So right now, the service that you're having is an asymmetrical. We are having [MONEY_AMOUNT] downloading and 20 uploading. By getting the symmetrical speed, you will be able to get 1000 megabits download and 1000 megabits upload under the existing prices. So, like, the modem will be changed. We will be providing you with the new free modem that supports the symmetrical speeds. That's it. The whole process will be taking like [DURATION] [DURATION] [DURATION] [DURATION]. Okay. Okay. And is there any cost on this or. No, no, the installation process will be totally free. It's all on [ORGANIZATION]. You don't have to pay a single [MONEY_AMOUNT] from your own pocket. Okay, sounds good. Okay, perfect. So this is for the business listed as [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], with the zip code [LOCATION], right? No, it's [LOCATION]. [LOCATION]. Yep. Yes. Okay. And I am having the pleasure of speaking with Mr. [PERSON_NAME] [PERSON_NAME] today. And you are the authorized decision maker for the business, right? Yes, that's correct. Let me give you a quick recapure. Most of the work will be done outside. The [OCCUPATION] will be taking about [DURATION] [DURATION] [DURATION] [DURATION] of your time. Inside they will be providing you with the new free modem. And like replacing your current modem, your upgraded Internet Speed will be one gig by one gig under the prices at discounted price of $[MONEY_AMOUNT] per [DURATION] which is going to be locked in for you. We are not binding you in any additional contract here. It's going toa remain the same [DURATION] to [DURATION]. And the [OCCUPATION] will be asking for a four digit security code which is going to be the last four digits of your main phone line. [CREDIT_CARD_CVV] [CREDIT_CARD_CVV]. Okay. Okay, perfect. My name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. I'm the [OCCUPATION] [OCCUPATION]. Tell me when you're ready. I'm going to provide you with my toll free number. Give me one second. Sure. Okay, I'm ready. It's [PHONE_NUMBER]. Yes. [PHONE_NUMBER] [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. Okay, perfect. And can I have the best email address so that I can send you this information in writing as well? Yes. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] and you spell [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes, perfect. It's [EMAIL_ADDRESS]. yes, that's correct. Perfect, sir. So that's it from my side at the end. I just need your verbal authorization to place this order on your behalf. This includes signing a letter of authorization which allows us to add the discounts to your account and to send the [OCCUPATION] on [DATE] [DATE] as discussed. Can I have your authorization to proceed? Yes. Thank you so much, sir. Additionally, you don't have to pay a single any twouty [OCCUPATION] as since [ORGANIZATION] will be offsetting and compensating for the $[MONEY_AMOUNT] tax charges making this whole process totally free for you. You will receive instructions [DURATION] [DURATION] after installation in an email on how you can redeem hundred $[MONEY_AMOUNT] [ORGANIZATION] rewards card from [ORGANIZATION]. You can use it to pay your [ORGANIZATION] bills, do online shopping or even grocery shopping with it. Okay? Okay. Sound good? Is there anything else I can assist you with today, sir? No, that would be it. Perfect. And would you be able to verify the current account number since we will be providing this upgrade on the existing account. I want to make sure that we have the same account details. The account number to my [ORGANIZATION]. Yes, for the [ORGANIZATION] [ORGANIZATION]. If you have the bill. I don't have the bill with me right now. And like working right now. Sure. If that is required, we'll give you a callack. Otherwise it won't be necessary. But if it is, I will give you a callack myself. Okay. Okay. But if you guys are [ORGANIZATION], shouldn't you guys have it? Yes, we do have an account number. But I just want to make sure that it is the right one. Since the upgrade will be performed on the existing account. Which ones do you have? And so I could check. Okay. It's for the same business name, LLC. It has 120 fiber Internet. And the account number is [ACCOUNT_NUMBER]. What? I'm sorry. [ACCOUNT_NUMBER]. Okay. Okay. I'll go ahead and check it and if it's not correct, I will give you a call back. Sure. Thanks a lot for the help, sir. Really appreciate it. Goodbye. Thank you. Bye."
89,2881,db3c2a4c18dc4e1ba94bcd48b6ae5776,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/db3c2a4c18dc4e1ba94bcd48b6ae5776_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9143631,0.9143630878859857,593.0,842,842,1.4198988195615514,88,9,"[DURATION], [LOCATION], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME], [TIME]",44,False,88.632,84,53,28,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:26.95-00:27.73] IVR/System: So great dealar. Mr.
[00:27.76-00:29.11] IVR/System: [PERSON_NAME] on [ORGANIZATION] [ORGANIZATION].
[00:29.17-00:31.14] Agent: This is [PERSON_NAME], how can I help you?
[00:31.59-00:34.09] Customer: Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME].
[00:36.31-00:38.34] Agent: Okay, thanks [PERSON_NAME]. How can I help you?
[00:38.84-00:44.66] Customer: I was calling about a work order to turn for
[00:46.27-00:50.26] Customer: the water at [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[00:53.66-01:02.59] Agent: If this is to follow up on a pre previous service, let me send a request over to the local office and they will get in contact with you.
[01:03.26-01:05.47] Agent: I just need to confirm the
[01:09.06-01:10.92] Agent: is a good number to reach you.
[01:11.50-01:14.36] Customer: Ye, it's for an emergency request.
[01:17.88-01:19.50] Agent: Let me check here
[01:26.31-01:27.38] IVR/System: [TIME] moment
[01:29.92-01:32.86] Agent: so you can see their this as anergency you said?
[01:33.36-01:40.67] Customer: Yes, it was water leaking, you know, everywhere last night from the toilet.
[01:40.83-01:42.85] Customer: He said he had an age of [PERSON_AGE] this morning.
[01:42.92-01:45.17] Customer: And then I said and the back over.
[01:48.28-01:50.63] Agent: Let me go ahead and check with the office in that case.
[01:50.65-01:52.61] Agent: So let me just [TIME] moment and hold please.
[01:53.11-01:54.45] Customer: Okay, thank you.
[04:52.40-04:53.70] Agent: Are you there ma'am?
[04:54.05-04:55.19] Customer: Yes, I am.
[04:57.29-05:01.31] Customer: Oh, hi, sorry, I was not aware that they had passed you through already.
[05:01.76-05:03.04] Agent: This is [PERSON_NAME] with [ORGANIZATION].
[05:03.06-05:06.31] Agent: [ORGANIZATION] [ORGANIZATION]. They were saying that you were needing some assistance today.
[05:06.93-05:07.67] Customer: Yes.
[05:09.85-05:13.38] Agent: Okay, can you give me a little bit of information as far as what's going on?
[05:14.42-05:31.44] Customer: A valve and my master bath spok last night and it's been quite a bit of water damage so I need to get that and see what needs to be done and repair and at bare minimum turn the water off.
[05:34.18-05:36.43] Agent: Okay, so I'll tell you what I can do.
[05:36.46-05:38.17] Agent: I can get a [OCCUPATION] out there today.
[05:38.19-05:39.30] Agent: I do have [TIME] available.
[05:39.33-05:42.49] Agent: I can go ahead and get this book and I can get them sent right away.
[05:42.65-05:50.94] Agent: However, we do have a weekend fee of $[MONEY_AMOUNT] and we also have an assessment fee of $[MONEY_AMOUNT].
[05:51.08-05:55.30] Agent: The $[MONEY_AMOUNT] would be credited to the overall work done.
[05:55.44-06:09.32] Agent: If you choose to have him move forward with that today, if he's able to get it done today, we would just waive that assessment fee and then it would just be the weekend fee and then the total of the cost of the work.
[06:10.61-06:18.67] Agent: Other than that, my next best would be Monday after It'be Monday morning at about [TIME].
[06:19.88-06:22.29] Customer: If they could come today, that'be fine.
[06:22.43-06:26.50] Customer: And would I just pay that now or do I need to get that to my insurance?
[06:28.32-06:30.73] Agent: That would be for when he arrived.
[06:30.85-06:34.50] Agent: So I can collect the $[MONEY_AMOUNT] assessment fee now.
[06:36.02-06:36.76] Agent: However,
[06:38.50-06:47.42] Agent: it would wait till he arrives in order to make any payments just because I don't know exactly what's needing fixed or what the cost of that would be.
[06:47.48-06:52.32] Agent: So he would collect payment at time of finishing it up.
[06:52.99-06:54.37] Agent: Okay. That's why.
[06:58.67-07:01.32] Agent: Absolutely. Let me get to the right spot here.
[07:02.13-07:04.83] Agent: Can I get a good first and last name for you, ma'am?
[07:05.25-07:10.32] Customer: Yes, [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name, [PERSON_NAME].
[07:10.41-07:11.88] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:15.74-07:19.15] Agent: I'm sorry, you said [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:19.57-07:20.36] Customer: Yes.
[07:22.13-07:25.43] Agent: Okay. Can you tell me your last name [TIME] more time?
[07:25.46-07:27.75] Agent: I apologize for that problem.
[07:27.81-07:29.30] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:33.83-07:34.69] Agent: Okay,
[07:37.36-07:41.13] Agent: and then what would be a good service location for you?
[07:41.83-07:48.30] Customer: [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[07:49.39-07:51.94] Agent: And that's [LOCATION].
[07:58.52-08:02.14] Customer: [LOCATION]. Yes, [LOCATION]. [NATIONALITY].
[08:03.25-08:08.46] Agent: Okay, perfect. And what about a good phone number for you?
[08:17.20-08:19.09] Agent: Okay. And what about a good email address?
[08:19.15-08:22.58] Agent: That's for any invoices or estimates to be sent way
[08:24.96-08:26.62] Customer: [PERSON_NAME], My last name
[08:29.12-08:29.87] Customer: com
[08:34.37-08:35.38] Agent: perect.
[08:36.76-08:39.95] Agent: One second to let my computer load here for [TIME] second
[08:41.28-08:45.07] Agent: already. I think I would be able to get him out there by [TIME].
[08:46.12-08:47.40] Agent: He does have a bit of a drive.
[08:47.45-08:52.68] Agent: He's not in the office today, but I would assume he would be there at [TIME], maybe a little later.
[08:52.74-08:58.29] Agent: I'm going to go ahead and get this booked and then I'm going to give him a call to just make sure he's aware of his next job coming up.
[08:58.91-09:02.71] Agent: And we will go ahead and get this taken care of for you.
[09:02.73-09:04.17] Agent: And you said it was a v.
[09:05.00-09:07.17] Customer: Yes. Master bathroom.
[09:10.08-09:11.76] Customer: I don't know if that's the sort.
[09:11.82-09:13.46] Customer: I don't know why the valve.
[09:16.22-09:18.15] Customer: That's where the water was coming from.
[09:20.01-09:23.55] Agent: Okay, perfect. I will go ahead and get him sent your direction.
[09:23.62-09:27.54] Agent: I would hope for him to be there within the next [DURATION], [DURATION] [DURATION].
[09:27.68-09:33.23] Agent: It might take him a little longer to get there just because I don't know exactly where he's coming from.
[09:33.26-09:34.96] Agent: But I know he's out past [LOCATION].
[09:35.01-09:37.30] Agent: So it could take him [DURATION] [DURATION] [DURATION] [DURATION] to get there.
[09:37.44-09:43.37] Agent: But I will get him there as quickly as possible and I would hope it to be around [TIME] [TIME] [TIME].
[09:43.83-09:45.12] Customer: Okay, thank you.
[09:46.90-09:49.28] Agent: Absolutely. Thank you and have a great rest of your day.
[09:49.59-09:49.99] Customer: You too.","So great dealar. Mr. [PERSON_NAME] on [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. Okay, thanks [PERSON_NAME]. How can I help you? I was calling about a work order to turn for the water at [LOCATION] [LOCATION] [LOCATION] [LOCATION]. If this is to follow up on a pre previous service, let me send a request over to the local office and they will get in contact with you. I just need to confirm the is a good number t","So great dealar. Mr. [PERSON_NAME] on [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? Hi [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. Okay, thanks [PERSON_NAME]. How can I help you? I was calling about a work order to turn for the water at [LOCATION] [LOCATION] [LOCATION] [LOCATION]. If this is to follow up on a pre previous service, let me send a request over to the local office and they will get in contact with you. I just need to confirm the is a good number to reach you. Ye, it's for an emergency request. Let me check here [TIME] moment so you can see their this as anergency you said? Yes, it was water leaking, you know, everywhere last night from the toilet. He said he had an age of [PERSON_AGE] this morning. And then I said and the back over. Let me go ahead and check with the office in that case. So let me just [TIME] moment and hold please. Okay, thank you. Are you there ma'am? Yes, I am. Oh, hi, sorry, I was not aware that they had passed you through already. This is [PERSON_NAME] with [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. They were saying that you were needing some assistance today. Yes. Okay, can you give me a little bit of information as far as what's going on? A valve and my master bath spok last night and it's been quite a bit of water damage so I need to get that and see what needs to be done and repair and at bare minimum turn the water off. Okay, so I'll tell you what I can do. I can get a [OCCUPATION] out there today. I do have [TIME] available. I can go ahead and get this book and I can get them sent right away. However, we do have a weekend fee of $[MONEY_AMOUNT] and we also have an assessment fee of $[MONEY_AMOUNT]. The $[MONEY_AMOUNT] would be credited to the overall work done. If you choose to have him move forward with that today, if he's able to get it done today, we would just waive that assessment fee and then it would just be the weekend fee and then the total of the cost of the work. Other than that, my next best would be Monday after It'be Monday morning at about [TIME]. If they could come today, that'be fine. And would I just pay that now or do I need to get that to my insurance? That would be for when he arrived. So I can collect the $[MONEY_AMOUNT] assessment fee now. However, it would wait till he arrives in order to make any payments just because I don't know exactly what's needing fixed or what the cost of that would be. So he would collect payment at time of finishing it up. Okay. That's why. Absolutely. Let me get to the right spot here. Can I get a good first and last name for you, ma'am? Yes, [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name, [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. I'm sorry, you said [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. Okay. Can you tell me your last name [TIME] more time? I apologize for that problem. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, and then what would be a good service location for you? [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And that's [LOCATION]. [LOCATION]. Yes, [LOCATION]. [NATIONALITY]. Okay, perfect. And what about a good phone number for you? Okay. And what about a good email address? That's for any invoices or estimates to be sent way [PERSON_NAME], My last name com perect. One second to let my computer load here for [TIME] second already. I think I would be able to get him out there by [TIME]. He does have a bit of a drive. He's not in the office today, but I would assume he would be there at [TIME], maybe a little later. I'm going to go ahead and get this booked and then I'm going to give him a call to just make sure he's aware of his next job coming up. And we will go ahead and get this taken care of for you. And you said it was a v. Yes. Master bathroom. I don't know if that's the sort. I don't know why the valve. That's where the water was coming from. Okay, perfect. I will go ahead and get him sent your direction. I would hope for him to be there within the next [DURATION], [DURATION] [DURATION]. It might take him a little longer to get there just because I don't know exactly where he's coming from. But I know he's out past [LOCATION]. So it could take him [DURATION] [DURATION] [DURATION] [DURATION] to get there. But I will get him there as quickly as possible and I would hope it to be around [TIME] [TIME] [TIME]. Okay, thank you. Absolutely. Thank you and have a great rest of your day. You too."
90,3172,f8a1706e1a3342139eb77f02d399b965,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/f8a1706e1a3342139eb77f02d399b965_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91569144,0.9156914392059553,276.0,806,806,2.920289855072464,33,6,"[DURATION], [GENDER_SEXUALITY], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.63,58,36,22,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.85-00:04.55] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], how may I help you?
[00:05.09-00:11.41] Customer: Hi, I was just calling because there seems to be a wild turkey in the our front yard.
[00:11.47-00:14.52] Customer: So I just wanted to see if there was a way that I can get it removed.
[00:15.13-00:17.79] Agent: Okay, so where are you located?
[00:17.86-00:21.17] Customer: Firstly, I'IN [LOCATION], [LOCATION].
[00:21.35-00:26.50] Agent: Okay. All right. So its just kind of running around trying to think of who.
[00:26.54-00:32.52] Agent: I know we don't normally do live turkey catches, but sometimes we do what we have to do.
[00:33.13-00:35.63] Agent: So how long has it been out there?
[00:36.49-00:40.02] Customer: I just noticed it maybe about [DURATION], [DURATION] [DURATION] ago.
[00:40.08-00:41.96] Customer: And it's been just in our front yard.
[00:42.01-00:47.15] Customer: It's kind of a bit higher level and it has, it's kind of been staying here.
[00:47.26-00:56.26] Customer: I have called a couple of other places and they've kind of just preerred me saying like with wildlife specifically and turkeys that aren't really able to do anything.
[00:56.41-00:57.85] Customer: So I'm just trying to.
[00:57.97-00:59.56] Customer: Who would be able to?
[00:59.74-01:06.97] Agent: Yeah, so the thing about turkeys and I'd have to check it out, they're not considered basically wildlife like raccoons and skunks and things like that.
[01:07.07-01:13.74] Agent: And there's usually a season for turkeys so we would just have to coordinate that with the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[01:13.77-01:19.60] Agent: And then, you know, if it's a nuisance type turkey, they might say yeah, you can do it, but you have to do it this way or that way.
[01:19.62-01:21.08] Agent: So it's not as straightforward.
[01:21.12-01:24.94] Agent: If you told me you had a raccoon out there, I'd say, yep, be there in [DURATION] [DURATION], we'll start trapping.
[01:25.05-01:28.46] Agent: You know, but when you have a turkey it's just a little different.
[01:28.53-01:32.84] Agent: So. Ok, I would tend to say this and yes, we can help you.
[01:32.91-01:38.69] Agent: It's just going to take a few calls and if you a little bit of coordinating and then from there we'll be able to tell you what the cost is.
[01:38.74-01:40.79] Agent: But I would say this.
[01:40.89-01:46.44] Agent: If it just got there today and you know, with the rains and stuff, things are kind of weird.
[01:46.83-01:59.40] Agent: Maybe give it overnight and see if it leaves or at least till later today at least and see if it's moving or does it look like it's just parking itself and it's just staying there and then we'll take it from there.
[01:59.47-02:04.78] Agent: You know, I hate to see you spend a bunch of stuff and then it just picks up and leaves, you know.
[02:04.89-02:08.22] Agent: Okay. Do you have any idea where it came from by chance?
[02:08.65-02:09.95] Customer: I have no idea.
[02:10.04-02:22.27] Customer: We're like in a pretty somewhat secluded neighborhood and I just heard like a random noise and then When I looked out front in our front yard, I noticed it and had never experienced anything like this.
[02:22.32-02:25.19] Agent: So. Yeah. Yeah, well, we've had.
[02:25.28-02:28.07] Agent: We've helped clients, actually, out in Gosh.
[02:28.12-02:32.44] Agent: Past [LOCATION] [LOCATION], past [LOCATION] and all that, where there are some wild turkeys there.
[02:32.49-02:33.57] Agent: A lot of them are there.
[02:33.67-02:40.54] Agent: So I'WONDERING if it somehow got transported into the city somehow, which is possibleeah.
[02:41.37-02:47.70] Agent: I don't know. Well, I mean, Ill be happy to help you hang tight for just a little bit, though.
[02:47.85-02:57.10] Agent: And in the meantime, if you want, I can start researching what we can do and Ill talk to you either later today or tomorrow, whenever we talk, tell you what the plans are.
[02:57.17-02:59.78] Agent: Okay. What is your first and last name, dear?
[02:59.85-03:02.87] Customer: Sure. It's [PERSON_NAME] [PERSON_NAME].
[03:04.32-03:06.22] Agent: Okay. And your telephone number?
[03:06.25-03:07.19] Customer: [PERSON_NAME]
[03:14.49-03:18.62] Agent: [PERSON_NAME]. And for reference, what is the address where the turkey is right now?
[03:18.93-03:30.56] Customer: It is [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION], [LOCATION].
[03:31.94-03:36.43] Agent: Okay, wonderful. Okay, [PERSON_NAME], I will see what I can find out.
[03:36.46-03:48.64] Agent: In the meantime, just stay on turkey duty and see what'happening in and if there'anything that it doing or is making any strange actions or whatever, just be cautious and feel free to call or text me.
[03:48.73-03:55.20] Agent: In the meantime, we'll start digging around and seeing what we can do and what we need to appropriate if we do need to help you with this.
[03:55.25-03:57.49] Customer: Okay? Okay. Amazing. Thank you so much.
[03:57.51-04:02.45] Customer: Yeah, it seems to just be like just roaming around in the front yard, just making noise.
[04:02.51-04:03.50] Customer: That's pretty much it.
[04:03.56-04:05.59] Customer: So I don't want to list anything.
[04:05.90-04:07.33] Agent: No, no, I hear you.
[04:07.39-04:08.51] Customer: They can be mean.
[04:08.70-04:19.27] Agent: They mean one of the clients we helped with them out in past [LOCATION] [LOCATION] was actually a [GENDER_SEXUALITY] prison, and the [OCCUPATION] were scared because the turkeys used to chase them around.
[04:19.38-04:20.71] Customer: Oh, my goodness.
[04:22.05-04:23.62] Customer: I don't want happening.
[04:23.96-04:27.09] Agent: Yes. All right, well, we'll see what we can do for you.
[04:27.15-04:29.41] Agent: Okay. And I'll get back in touch from you.
[04:29.47-04:30.49] Customer: Okay, thank you. Thank you.
[04:30.51-04:33.06] Agent: I appreciate it. You're welcome by Bye.","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], how may I help you? Hi, I was just calling because there seems to be a wild turkey in the our front yard. So I just wanted to see if there was a way that I can get it removed. Okay, so where are you located? Firstly, I'IN [LOCATION], [LOCATION]. Okay. All right. So its just kind of running around trying to think of who. I know we don't normally do live turkey catches, but sometimes we do what we have to do. So how long has it been out there? I just n","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], how may I help you? Hi, I was just calling because there seems to be a wild turkey in the our front yard. So I just wanted to see if there was a way that I can get it removed. Okay, so where are you located? Firstly, I'IN [LOCATION], [LOCATION]. Okay. All right. So its just kind of running around trying to think of who. I know we don't normally do live turkey catches, but sometimes we do what we have to do. So how long has it been out there? I just noticed it maybe about [DURATION], [DURATION] [DURATION] ago. And it's been just in our front yard. It's kind of a bit higher level and it has, it's kind of been staying here. I have called a couple of other places and they've kind of just preerred me saying like with wildlife specifically and turkeys that aren't really able to do anything. So I'm just trying to. Who would be able to? Yeah, so the thing about turkeys and I'd have to check it out, they're not considered basically wildlife like raccoons and skunks and things like that. And there's usually a season for turkeys so we would just have to coordinate that with the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And then, you know, if it's a nuisance type turkey, they might say yeah, you can do it, but you have to do it this way or that way. So it's not as straightforward. If you told me you had a raccoon out there, I'd say, yep, be there in [DURATION] [DURATION], we'll start trapping. You know, but when you have a turkey it's just a little different. So. Ok, I would tend to say this and yes, we can help you. It's just going to take a few calls and if you a little bit of coordinating and then from there we'll be able to tell you what the cost is. But I would say this. If it just got there today and you know, with the rains and stuff, things are kind of weird. Maybe give it overnight and see if it leaves or at least till later today at least and see if it's moving or does it look like it's just parking itself and it's just staying there and then we'll take it from there. You know, I hate to see you spend a bunch of stuff and then it just picks up and leaves, you know. Okay. Do you have any idea where it came from by chance? I have no idea. We're like in a pretty somewhat secluded neighborhood and I just heard like a random noise and then When I looked out front in our front yard, I noticed it and had never experienced anything like this. So. Yeah. Yeah, well, we've had. We've helped clients, actually, out in Gosh. Past [LOCATION] [LOCATION], past [LOCATION] and all that, where there are some wild turkeys there. A lot of them are there. So I'WONDERING if it somehow got transported into the city somehow, which is possibleeah. I don't know. Well, I mean, Ill be happy to help you hang tight for just a little bit, though. And in the meantime, if you want, I can start researching what we can do and Ill talk to you either later today or tomorrow, whenever we talk, tell you what the plans are. Okay. What is your first and last name, dear? Sure. It's [PERSON_NAME] [PERSON_NAME]. Okay. And your telephone number? [PERSON_NAME] [PERSON_NAME]. And for reference, what is the address where the turkey is right now? It is [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION], [LOCATION]. Okay, wonderful. Okay, [PERSON_NAME], I will see what I can find out. In the meantime, just stay on turkey duty and see what'happening in and if there'anything that it doing or is making any strange actions or whatever, just be cautious and feel free to call or text me. In the meantime, we'll start digging around and seeing what we can do and what we need to appropriate if we do need to help you with this. Okay? Okay. Amazing. Thank you so much. Yeah, it seems to just be like just roaming around in the front yard, just making noise. That's pretty much it. So I don't want to list anything. No, no, I hear you. They can be mean. They mean one of the clients we helped with them out in past [LOCATION] [LOCATION] was actually a [GENDER_SEXUALITY] prison, and the [OCCUPATION] were scared because the turkeys used to chase them around. Oh, my goodness. I don't want happening. Yes. All right, well, we'll see what we can do for you. Okay. And I'll get back in touch from you. Okay, thank you. Thank you. I appreciate it. You're welcome by Bye."
91,373,20211123-154200_7145915473,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211123-154200_7145915473-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.91009694,0.9100969238790407,626.0,959,959,1.5319488817891374,81,10,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.616,109,73,36,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:15.94-00:20.48] Customer: Hello? Hello? Yes, hi, Mr.
[00:20.53-00:24.39] Agent: [PERSON_NAME]. Yes, hi. So this is [PERSON_NAME] with [ORGANIZATION].
[00:24.42-00:25.39] Agent: How are you doing?
[00:26.64-00:27.97] Agent: Where you calling from?
[00:28.16-00:30.50] Customer: [ORGANIZATION]. The telephone company.
[00:30.80-00:34.22] Customer: Yes. Yes, so we spoke yesterday, you might remember,
[00:37.95-00:39.57] Customer: regarding the fiber optic upgrades.
[00:39.60-00:40.90] Customer: You have sent it already.
[00:41.03-00:42.98] Customer: Have you had a chance to take a look at it?
[00:44.59-00:46.85] Customer: Did you send me anything in email?
[00:47.00-00:49.29] Agent: Yes. Okay, let me see.
[00:49.36-00:50.38] Agent: Give me one second.
[00:53.17-00:59.71] Agent: You send it to [EMAIL_ADDRESS] line [EMAIL_ADDRESS].
[00:59.90-01:00.76] Agent: okay.
[01:12.86-01:14.64] Customer: Do you know what [TIME] you sen it?
[01:36.19-01:37.02] Customer: Hello?
[01:56.00-01:58.83] Customer: Hello, can you hear me?
[01:59.36-02:02.28] Agent: Yes. I'm asking you, did you know what [TIME] you send it?
[02:02.44-02:08.99] Agent: Yes, yesterday around [TIME] [TIME] [TIME], the [LOCATION] [TIME],
[02:10.43-02:11.69] Agent: [TIME] [TIME] [TIME].
[02:37.68-02:38.69] Agent: Okay. S.
[02:40.51-02:41.61] Customer: Can you send this again?
[02:41.68-02:43.04] Customer: I can't see you.
[02:43.22-02:45.00] Agent: Yes, I'm gonna send it again.
[02:45.06-02:46.25] Agent: Please stay on the line.
[02:47.24-02:48.09] Customer: Okay.
[03:22.75-03:23.56] Customer: Okay.
[03:25.66-03:26.73] Customer: What were you saying?
[03:26.86-03:28.21] Agent: You have ve already got it
[03:29.56-03:30.31] Agent: already?
[03:32.76-03:34.94] Customer: Did you say that you'already got it?
[03:36.81-03:38.58] Customer: I'm asking, did you send it?
[03:38.73-03:41.22] Agent: No, I'm sending it right now.
[03:41.25-03:42.42] Agent: Please stay on the line.
[03:42.61-03:45.82] Customer: Yeah, I can't find the one that you told me that you sent it already.
[03:46.01-03:48.06] Customer: Sure, I'm going to stay on the line.
[05:10.49-05:11.46] Customer: What did I.
[05:26.86-05:28.68] Agent: Thank you so much for holding on.
[05:29.06-05:29.98] Agent: I have sent it.
[05:30.01-05:31.88] Agent: You might have received it just now.
[05:32.98-05:35.64] Customer: Okay. Okay. [PERSON_NAME] [PERSON_NAME], right?
[05:35.81-05:36.51] Customer: Right.
[05:37.86-05:39.04] Agent: Let me see now.
[05:42.21-05:44.31] Agent: So the plan is $[MONEY_AMOUNT].
[05:45.12-05:53.43] Agent: That is correct. $[MONEY_AMOUNT] per [DURATION] for Internet speed, 300 megabits downloading and 300 megabits uploading symmetrical platform.
[05:53.61-06:01.01] Customer: And for on your current existing account, you said that this $[MONEY_AMOUNT] does include the taxes.
[06:02.12-06:04.59] Agent: No sir, it does not include taxes.
[06:04.77-06:07.90] Agent: However, the taxes are much lesser on fiber optics.
[06:07.95-06:09.90] Agent: Since [ORGANIZATION] is regulating it.
[06:10.02-06:12.48] Agent: You don't have to pay regulatory fee to the government.
[06:12.57-06:15.31] Agent: So it's like 2 to [MONEY_AMOUNT] taxes only.
[06:15.50-06:19.83] Customer: So like $[MONEY_AMOUNT] of tax maximum, that's it?
[06:28.54-06:30.03] Customer: I find it more than that.
[06:30.14-06:35.00] Agent: You know, they always, they've always put like $[MONEY_AMOUNT] or $[MONEY_AMOUNT] taxes.
[06:36.27-06:38.73] Agent: Like the taxes on fiber optics is much lesser.
[06:38.76-06:41.02] Agent: So you won't be facing like that kind of amount.
[06:41.19-06:45.52] Agent: And the best part is that the price will be locked in for [DURATION] [DURATION] [DURATION].
[06:45.70-06:48.83] Agent: Like you won't have to worry about your price jumping up on you.
[06:48.85-06:50.21] Agent: Whenever a promotion ends.
[06:50.32-06:52.32] Agent: It's a locked in price for your business.
[06:52.38-06:54.79] Agent: And we are not binding you in 20 contract as well.
[06:54.89-06:56.35] Agent: It's just a [DURATION] to [DURATION] service.
[06:56.37-06:57.52] Agent: If you like us, keep us.
[06:57.58-06:59.65] Agent: If you don't, you can leave us at any [TIME].
[07:01.06-07:04.39] Agent: Okay. And you said that you're going to save me $[MONEY_AMOUNT].
[07:05.74-07:08.86] Agent: So that was in case like the [OCCUPATION] needed to come out.
[07:08.89-07:13.93] Agent: But since you're already using the fiber optic equipment, we do not need to send out the [OCCUPATION].
[07:14.07-07:16.85] Agent: So you won't receive the $[MONEY_AMOUNT] gift card.
[07:16.95-07:26.13] Agent: Since there are no upgradation cost or anything that you're facing, we send the [MONEY_AMOUNT] [MONEY_AMOUNT], [MONEY_AMOUNT] gift card to compensate for $[MONEY_AMOUNT] [OCCUPATION] charges.
[07:26.30-07:30.98] Agent: But since there is no [OCCUPATION] visitidget required, you won't receive the gift card as well.
[07:32.12-07:37.91] Agent: What's the difference between the, the fiber optics they gave me and the fiber optic you're talking about now?
[07:38.01-07:41.54] Agent: Yes. So basically there's a much deep difference here.
[07:41.67-07:47.95] Agent: Like the speed that you're using right now is [MONEY_AMOUNT] downloading and only 20 megabits uploading.
[07:48.09-07:53.30] Agent: And the one that we're gonna provide you now is same uploading, same downloading, 300 megab.
[07:53.47-08:02.68] Agent: So right now you're restricted to just 20 megabits because whenever you're surfing the Internet you're uploading and downloading at the same [TIME] and running a business.
[08:02.82-08:11.71] Agent: Mostly you guys are using uploading speeds since you're sending the data out for the clients to the clouds and also like to the websites.
[08:11.81-08:13.27] Agent: So you're using the uploading speed.
[08:13.31-08:15.62] Agent: So this is going to make your Internet service much better.
[08:16.71-08:18.33] Agent: And the phone as well.
[08:18.48-08:19.71] Agent: What about the phone?
[08:19.88-08:21.25] Agent: Your phone is already running.
[08:21.28-08:26.21] Agent: And the digital services, it has free local and long distance calling and 20 business calling features.
[08:26.33-08:31.25] Agent: It will remain the same and it is at the price of like $[MONEY_AMOUNT] per [DURATION].
[08:31.30-08:33.15] Agent: So it's going to remain the same as well.
[08:34.34-08:36.82] Agent: Okay, go ahead. Perfect sir.
[08:36.93-08:42.94] Agent: So this will be performed on your account within [DURATION] [DURATION] [DURATION] [DURATION] and there is no need for you to see any [OCCUPATION].
[08:43.08-08:49.55] Agent: I'm setting up a security passcode which is going to be the last four digits of your [EMAIL_ADDRESS] phone line [PHONE_NUMBER] [PHONE_NUMBER].
[08:49.89-08:54.43] Agent: And if anyone from the [ORGANIZATION] [ORGANIZATION] calls you, they will ask for that.
[08:55.22-08:58.79] Agent: [PASSWORD] [PASSWORD]. [PASSWORD] [PASSWORD].
[08:59.58-09:04.63] Customer: Okay, perfect. Just to confirm, this is for the business
[09:05.93-09:14.55] Customer: located at [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] in [LOCATION] with the zip code [LOCATION], right?
[09:14.74-09:17.86] Customer: Yes. Perfect. And I'm having the pleasure of speaking with Mr.
[09:17.89-09:20.09] Customer: [PERSON_NAME] [PERSON_NAME] today. [PERSON_NAME] today.
[09:20.22-09:23.27] Customer: And you are the authorized decision maker of the business, right?
[09:23.45-09:27.58] Customer: Yes. Perfect. So kindly write down my callback number.
[09:27.63-09:29.74] Customer: It is written over in the email as well.
[09:29.87-09:31.29] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[09:31.75-09:35.69] Customer: You can reach me at the toll free number [PHONE_NUMBER].
[09:35.72-09:37.53] Customer: [PHONE_NUMBER] [PHONE_NUMBER], extension [PHONE_NUMBER].
[09:39.67-09:53.67] Customer: Yes. [PHONE_NUMBER]. Extension number [PHONE_NUMBER].
[09:54.74-10:01.05] Agent: Thank you. Perfect. So at the answer, I just need your verbal authorization to place this order on your behalf.
[10:01.13-10:08.49] Agent: This includes signing a letter of authorization which allows us to add the new discounts to your account and to install this order on your account as discussed.
[10:08.55-10:09.29] Agent: So may I have you.
[10:09.31-10:11.35] Agent: Yes. To proceed? Yes.
[10:11.50-10:12.52] Agent: Thank you so much, sir.
[10:12.61-10:15.51] Agent: Is there anything else that you would like assistance with today?
[10:18.66-10:21.90] Agent: Perfectir. Then thank you so much for being the best part of [ORGANIZATION].
[10:22.00-10:23.02] Agent: Take care of yourself.
[10:23.11-10:23.27] Agent: Bye.","Hello? Hello? Yes, hi, Mr. [PERSON_NAME]. Yes, hi. So this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? Where you calling from? [ORGANIZATION]. The telephone company. Yes. Yes, so we spoke yesterday, you might remember, regarding the fiber optic upgrades. You have sent it already. Have you had a chance to take a look at it? Did you send me anything in email? Yes. Okay, let me see. Give me one second. You send it to [EMAIL_ADDRESS] line [EMAIL_ADDRESS]. okay. Do you know what [TIME] y","Hello? Hello? Yes, hi, Mr. [PERSON_NAME]. Yes, hi. So this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? Where you calling from? [ORGANIZATION]. The telephone company. Yes. Yes, so we spoke yesterday, you might remember, regarding the fiber optic upgrades. You have sent it already. Have you had a chance to take a look at it? Did you send me anything in email? Yes. Okay, let me see. Give me one second. You send it to [EMAIL_ADDRESS] line [EMAIL_ADDRESS]. okay. Do you know what [TIME] you sen it? Hello? Hello, can you hear me? Yes. I'm asking you, did you know what [TIME] you send it? Yes, yesterday around [TIME] [TIME] [TIME], the [LOCATION] [TIME], [TIME] [TIME] [TIME]. Okay. S. Can you send this again? I can't see you. Yes, I'm gonna send it again. Please stay on the line. Okay. Okay. What were you saying? You have ve already got it already? Did you say that you'already got it? I'm asking, did you send it? No, I'm sending it right now. Please stay on the line. Yeah, I can't find the one that you told me that you sent it already. Sure, I'm going to stay on the line. What did I. Thank you so much for holding on. I have sent it. You might have received it just now. Okay. Okay. [PERSON_NAME] [PERSON_NAME], right? Right. Let me see now. So the plan is $[MONEY_AMOUNT]. That is correct. $[MONEY_AMOUNT] per [DURATION] for Internet speed, 300 megabits downloading and 300 megabits uploading symmetrical platform. And for on your current existing account, you said that this $[MONEY_AMOUNT] does include the taxes. No sir, it does not include taxes. However, the taxes are much lesser on fiber optics. Since [ORGANIZATION] is regulating it. You don't have to pay regulatory fee to the government. So it's like 2 to [MONEY_AMOUNT] taxes only. So like $[MONEY_AMOUNT] of tax maximum, that's it? I find it more than that. You know, they always, they've always put like $[MONEY_AMOUNT] or $[MONEY_AMOUNT] taxes. Like the taxes on fiber optics is much lesser. So you won't be facing like that kind of amount. And the best part is that the price will be locked in for [DURATION] [DURATION] [DURATION]. Like you won't have to worry about your price jumping up on you. Whenever a promotion ends. It's a locked in price for your business. And we are not binding you in 20 contract as well. It's just a [DURATION] to [DURATION] service. If you like us, keep us. If you don't, you can leave us at any [TIME]. Okay. And you said that you're going to save me $[MONEY_AMOUNT]. So that was in case like the [OCCUPATION] needed to come out. But since you're already using the fiber optic equipment, we do not need to send out the [OCCUPATION]. So you won't receive the $[MONEY_AMOUNT] gift card. Since there are no upgradation cost or anything that you're facing, we send the [MONEY_AMOUNT] [MONEY_AMOUNT], [MONEY_AMOUNT] gift card to compensate for $[MONEY_AMOUNT] [OCCUPATION] charges. But since there is no [OCCUPATION] visitidget required, you won't receive the gift card as well. What's the difference between the, the fiber optics they gave me and the fiber optic you're talking about now? Yes. So basically there's a much deep difference here. Like the speed that you're using right now is [MONEY_AMOUNT] downloading and only 20 megabits uploading. And the one that we're gonna provide you now is same uploading, same downloading, 300 megab. So right now you're restricted to just 20 megabits because whenever you're surfing the Internet you're uploading and downloading at the same [TIME] and running a business. Mostly you guys are using uploading speeds since you're sending the data out for the clients to the clouds and also like to the websites. So you're using the uploading speed. So this is going to make your Internet service much better. And the phone as well. What about the phone? Your phone is already running. And the digital services, it has free local and long distance calling and 20 business calling features. It will remain the same and it is at the price of like $[MONEY_AMOUNT] per [DURATION]. So it's going to remain the same as well. Okay, go ahead. Perfect sir. So this will be performed on your account within [DURATION] [DURATION] [DURATION] [DURATION] and there is no need for you to see any [OCCUPATION]. I'm setting up a security passcode which is going to be the last four digits of your [EMAIL_ADDRESS] phone line [PHONE_NUMBER] [PHONE_NUMBER]. And if anyone from the [ORGANIZATION] [ORGANIZATION] calls you, they will ask for that. [PASSWORD] [PASSWORD]. [PASSWORD] [PASSWORD]. Okay, perfect. Just to confirm, this is for the business located at [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] in [LOCATION] with the zip code [LOCATION], right? Yes. Perfect. And I'm having the pleasure of speaking with Mr. [PERSON_NAME] [PERSON_NAME] today. [PERSON_NAME] today. And you are the authorized decision maker of the business, right? Yes. Perfect. So kindly write down my callback number. It is written over in the email as well. My name is [PERSON_NAME] [PERSON_NAME]. You can reach me at the toll free number [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER], extension [PHONE_NUMBER]. Yes. [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. Thank you. Perfect. So at the answer, I just need your verbal authorization to place this order on your behalf. This includes signing a letter of authorization which allows us to add the new discounts to your account and to install this order on your account as discussed. So may I have you. Yes. To proceed? Yes. Thank you so much, sir. Is there anything else that you would like assistance with today? Perfectir. Then thank you so much for being the best part of [ORGANIZATION]. Take care of yourself. Bye."
92,2977,e49f8abbd8164893a357f70c59b512fc,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e49f8abbd8164893a357f70c59b512fc_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9087315,0.9087315027110767,533.0,1291,1291,2.4221388367729833,72,9,"[DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.611,117,61,44,12,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.54-00:06.57] IVR/System: Thanks for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], your locally owned full service glass company.
[00:06.67-00:13.78] IVR/System: For all residential, auto and commercial glass needs in a greater [LOCATION] area to be connected, please select one of the following options.
[00:13.94-00:17.92] IVR/System: Any new glass sales request for residential, auto commercial, please press [PHONE_NUMBER].
[00:18.05-00:21.50] IVR/System: If you are placing the order on a quote that you have received, please press [PHONE_NUMBER].
[00:21.61-00:24.80] IVR/System: If you'calling concerning a scheduled appointment, please press free.
[00:37.88-00:42.11] IVR/System: Thanks for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], your locally owned full service glass company.
[00:42.21-00:48.85] IVR/System: For all residential, auto and commercial glast needs in a [LOCATION] [LOCATION] area to be connected, please select one of the following.
[00:49.27-00:52.58] IVR/System: Any newslass sales request for residential auto commercial.
[00:53.34-00:56.74] IVR/System: If you're placing an order on a quote that you have received, please press.
[00:56.92-00:59.33] IVR/System: If you're calling concerning a scheduled appointment,
[01:04.67-01:06.42] IVR/System: this call is being recorded.
[01:06.52-01:10.41] IVR/System: If you do not wish to be recorded, please disconnect at this time.
[01:16.19-01:17.70] Agent: [OCCUPATION], we fix your pains.
[01:17.75-01:19.41] Agent: Is it [PERSON_NAME]? How can I help you?
[01:20.19-01:27.45] Customer: Hey, [PERSON_NAME], we have a couple of breaks in our basement window, breaks in several basement windows.
[01:27.48-01:31.33] Customer: And I'm calling to find out how much a repair would be.
[01:32.16-01:34.61] Agent: Yeah, is anybody can sen me pictures of those?
[01:36.59-01:38.61] Customer: I don't have any pictures.
[01:40.11-01:43.68] Customer: They're kind of. So I can explain a little bit.
[01:43.74-01:54.48] Customer: One of the window panes, I don't know where the break is, but I see that there's some ivy from our yard that's broken through the glass somehow and is growing into the basement.
[01:54.62-01:56.34] Customer: So I don't know if it's like a.
[01:57.84-02:03.22] Customer: I don't know. It seems like it's probably a little waass break with that window.
[02:03.29-02:04.70] Customer: With our other window,
[02:05.92-02:07.55] Customer: the break is probably like
[02:09.41-02:16.94] Customer: [PHONE_NUMBER] or 3 inches long and maybe like [DURATION] [DURATION] inch wide in some areas of the break.
[02:17.79-02:24.62] Agent: And then we have another window that looks like it's just completely gone and it's just patched up with a trash bag.
[02:25.19-02:32.50] Agent: Oh, well, okay. Yeah, Sounds like if it's in the basement, it's probably just your standard single pane windows.
[02:34.28-02:35.73] Agent: So we can replace those.
[02:35.76-02:37.27] Agent: We call it a single PAYE hackout.
[02:37.37-02:43.56] Agent: It's [MONEY_AMOUNT] plus tax for the first one and then the rest of them are only $[MONEY_AMOUNT].
[02:44.06-02:48.19] Agent: So you save money by getting them all done at once.
[02:49.38-02:52.91] Agent: We can cut the glass on site so it's the same [DURATION] thing.
[02:55.09-03:04.56] Agent: I just really would need to see a picture of it to show a [OCCUPATION] to get his opinion on it because sometimes those windows can be a little tricky.
[03:06.91-03:08.01] Customer: What did you say?
[03:08.40-03:14.62] Customer: Yeah, it's like a little like two or three foot window, like Two by one [DURATION] [DURATION] [DURATION] or something.
[03:15.24-03:18.25] Customer: Yeah, probably one of those just right off the ground.
[03:18.96-03:21.24] Customer: Yeah, yeah. Outside then it goes.
[03:21.30-03:24.62] Customer: Yeah, yeah, we replaced those a good amount of times.
[03:26.00-03:30.85] Customer: Whether it be, you know, second story for story basement doesn't.
[03:31.37-03:33.76] Agent: We can do it essentially, is what I'm saying.
[03:33.90-03:38.59] Agent: I'd be more than happy to work you up a quote if you could estimate how many that you have.
[03:38.76-03:41.25] Agent: Get you a ticket made real quick while I've got you on the line.
[03:41.37-03:45.82] Agent: I just would need to see the pictures to confirm kind of basically who to send out there.
[03:45.97-03:51.39] Agent: We have some texts who are a little bit more experienced and skilled than others.
[03:51.48-03:55.78] Agent: They're all qualified, but just the right man for the right job, if that makes any sense.
[03:57.15-03:58.04] Agent: [PERSON_NAME],
[03:59.26-04:00.49] Agent: what do you want to do?
[04:03.66-04:04.53] Customer: Okay,
[04:07.47-04:10.37] Customer: I can't get out there to take pictures right now.
[04:11.31-04:15.12] Customer: Okay, what did you say was the.
[04:16.75-04:18.05] Customer: What was the quote?
[04:18.46-04:20.72] Agent: Yeah, I can work you up an after tax quote.
[04:20.87-04:22.81] Agent: I just need to get your first and last name.
[04:23.74-04:25.00] Customer: [PERSON_NAME] [PERSON_NAME].
[04:27.69-04:30.13] Agent: All right, [PERSON_NAME], give me one moment here.
[04:30.21-04:31.60] Agent: Just doing a little bit of math.
[04:38.38-04:41.44] Agent: And what area of town is this in?
[04:41.98-04:45.92] Agent: [LOCATION] [LOCATION]. [LOCATION]. Okay, we service that area, so that's not a problem.
[04:51.51-04:52.89] Customer: I going to ask my mom.
[04:56.88-04:58.81] Agent: And approximately how many do you have?
[04:59.80-05:03.18] Customer: Three. Okay. Yeah, give me one second.
[05:05.04-05:08.54] Agent: And what I'll do is since you guys do have three,
[05:10.00-05:13.50] Agent: I will give you a bit of a discount on this.
[05:15.21-05:17.68] Agent: So I'm going to give you [MONEY_AMOUNT] [MONEY_AMOUNT] off per window
[05:22.74-05:27.63] Agent: after tax. To fix all three of those, it comes out to [MONEY_AMOUNT].
[05:28.01-05:30.30] Agent: And actually let me apply the correct tax here.
[05:30.40-05:36.04] Agent: It actually comes out to [MONEY_AMOUNT] to fix all three.
[05:36.98-05:39.27] Customer: That sounds great. When can you guys be air.
[05:39.88-05:48.42] Customer: What's the address? [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION], [LOCATION].
[05:49.27-05:52.21] Agent: Okay, we can.
[05:53.56-05:55.77] Agent: That would be one of our [OCCUPATION], [PERSON_NAME].
[05:56.68-06:02.77] Agent: We're pretty booked up the early part of next [DURATION], but it does open up towards the tail end.
[06:03.15-06:04.30] Agent: I could get.
[06:17.65-06:21.13] Agent: Yeah, I could get one of my [OCCUPATION] out there on Friday next [DURATION].
[06:21.18-06:24.00] Agent: So [DURATION] [DURATION] from today between [TIME] and [TIME].
[06:24.98-06:27.36] Customer: Okay, we'go ahead and do that and
[06:28.69-06:34.70] Customer: if theres any way I can get on a wait list, like if you guys have any clients cancel.
[06:34.75-06:35.66] Customer: I'm trying to get.
[06:35.76-06:37.32] Customer: I'm trying to get someone in here
[06:38.70-06:41.93] Customer: within the next few days because we just had a couple of.
[06:42.06-06:48.40] Customer: Well, we just found a brown recluse in our bed and I suspect that one of the broken windows could be
[06:50.14-06:53.00] Customer: a culprit. So yeah, that's not good.
[06:53.67-06:58.81] Agent: Yeah. Okay, so I've got you down cancellation list number one.
[06:58.99-07:00.32] Agent: You're the top of the list.
[07:00.49-07:04.96] Agent: And we do have people and jobs fall off sometimeskay.
[07:05.00-07:08.97] Agent: So I've got you top of the list as of now, we'll have you down for the [DATE].
[07:09.03-07:14.40] Agent: The only other thing I ask or will need is we won't run it.
[07:14.58-07:19.25] Agent: And if you feel more comfortable, I can call you the [DURATION] before or if we have an opening, I can call you.
[07:19.27-07:21.62] Agent: We just need to get a card down on file in the ticket.
[07:21.73-07:24.12] Agent: If you don't want to give it to me now, that's fine.
[07:24.14-07:28.01] Agent: I understand. I can give you a call on Thursday or hopefully sooner.
[07:28.18-07:29.64] Agent: Typically the [DURATION] before the appointment.
[07:29.67-07:30.58] Agent: I can get the card then.
[07:30.62-07:32.08] Agent: It's just whatever you prefer.
[07:32.67-07:34.26] Customer: Okay. Yesah you can do Thursday stay.
[07:34.28-07:35.25] Customer: That would be great.
[07:35.55-07:38.93] Agent: Okay, yeah, I'll make sure to give you a call on Thursday and get that card.
[07:39.87-07:44.37] Customer: Sounds great. And then remind me the time that you guys have as down for the [DATE].
[07:45.06-07:48.21] Customer: Yeah, its between [TIME] and [TIME] right now.
[07:48.34-07:51.23] Customer: Since its [DURATION] [DURATION] out, its hard to give an exact timef frame.
[07:51.38-07:56.11] Agent: What well do is the [DURATION] before when we call to get the card as well.
[07:56.25-08:01.33] Agent: We'll give you [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] time frame when we'be out there, so that way it's a little precise.
[08:02.60-08:04.91] Customer: Okay, that sounds great.
[08:04.97-08:07.63] Customer: And remind me, who am I speaking with?
[08:07.81-08:10.06] Agent: This is [PERSON_NAME]. I'm with [ORGANIZATION] [ORGANIZATION].
[08:10.11-08:13.13] Agent: [ORGANIZATION]. And what I'll do for you is here Ms.
[08:13.16-08:23.68] Agent: [PERSON_NAME], just to make everything easier as far as communication goes, you called our mainline so I've got a personal office number here and I will go ahead and shoot you a text message
[08:25.74-08:27.63] Agent: with your appointment time as well.
[08:28.69-08:30.50] Customer: Okay, that sounds great.
[08:30.56-08:31.71] Customer: Thank you so much.
[08:33.25-08:38.65] Agent: All rightty well, if you have any more questions or need anything from me at all, I'm about to send you a text.
[08:38.71-08:40.48] Agent: You can feel free to contact me.
[08:40.61-08:43.67] Agent: And then if there is an opening, I'll make sure shoot you a text as well.
[08:44.43-08:46.46] Customer: Sounds good. Thank you so much.
[08:47.03-08:47.80] Agent: Yes, ma'am. Thank you.
[08:47.82-08:48.89] Customer: You have a good weekend.
[08:49.36-08:50.35] Customer: You too. Bye.","Thanks for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], your locally owned full service glass company. For all residential, auto and commercial glass needs in a greater [LOCATION] area to be connected, please select one of the following options. Any new glass sales request for residential, auto commercial, please press [PHONE_NUMBER]. If you are placing the order on a quote that you have received, please press [PHONE_NUMBER]. If you'calling concerning a scheduled appo","Thanks for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], your locally owned full service glass company. For all residential, auto and commercial glass needs in a greater [LOCATION] area to be connected, please select one of the following options. Any new glass sales request for residential, auto commercial, please press [PHONE_NUMBER]. If you are placing the order on a quote that you have received, please press [PHONE_NUMBER]. If you'calling concerning a scheduled appointment, please press free. Thanks for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], your locally owned full service glass company. For all residential, auto and commercial glast needs in a [LOCATION] [LOCATION] area to be connected, please select one of the following. Any newslass sales request for residential auto commercial. If you're placing an order on a quote that you have received, please press. If you're calling concerning a scheduled appointment, this call is being recorded. If you do not wish to be recorded, please disconnect at this time. [OCCUPATION], we fix your pains. Is it [PERSON_NAME]? How can I help you? Hey, [PERSON_NAME], we have a couple of breaks in our basement window, breaks in several basement windows. And I'm calling to find out how much a repair would be. Yeah, is anybody can sen me pictures of those? I don't have any pictures. They're kind of. So I can explain a little bit. One of the window panes, I don't know where the break is, but I see that there's some ivy from our yard that's broken through the glass somehow and is growing into the basement. So I don't know if it's like a. I don't know. It seems like it's probably a little waass break with that window. With our other window, the break is probably like [PHONE_NUMBER] or 3 inches long and maybe like [DURATION] [DURATION] inch wide in some areas of the break. And then we have another window that looks like it's just completely gone and it's just patched up with a trash bag. Oh, well, okay. Yeah, Sounds like if it's in the basement, it's probably just your standard single pane windows. So we can replace those. We call it a single PAYE hackout. It's [MONEY_AMOUNT] plus tax for the first one and then the rest of them are only $[MONEY_AMOUNT]. So you save money by getting them all done at once. We can cut the glass on site so it's the same [DURATION] thing. I just really would need to see a picture of it to show a [OCCUPATION] to get his opinion on it because sometimes those windows can be a little tricky. What did you say? Yeah, it's like a little like two or three foot window, like Two by one [DURATION] [DURATION] [DURATION] or something. Yeah, probably one of those just right off the ground. Yeah, yeah. Outside then it goes. Yeah, yeah, we replaced those a good amount of times. Whether it be, you know, second story for story basement doesn't. We can do it essentially, is what I'm saying. I'd be more than happy to work you up a quote if you could estimate how many that you have. Get you a ticket made real quick while I've got you on the line. I just would need to see the pictures to confirm kind of basically who to send out there. We have some texts who are a little bit more experienced and skilled than others. They're all qualified, but just the right man for the right job, if that makes any sense. [PERSON_NAME], what do you want to do? Okay, I can't get out there to take pictures right now. Okay, what did you say was the. What was the quote? Yeah, I can work you up an after tax quote. I just need to get your first and last name. [PERSON_NAME] [PERSON_NAME]. All right, [PERSON_NAME], give me one moment here. Just doing a little bit of math. And what area of town is this in? [LOCATION] [LOCATION]. [LOCATION]. Okay, we service that area, so that's not a problem. I going to ask my mom. And approximately how many do you have? Three. Okay. Yeah, give me one second. And what I'll do is since you guys do have three, I will give you a bit of a discount on this. So I'm going to give you [MONEY_AMOUNT] [MONEY_AMOUNT] off per window after tax. To fix all three of those, it comes out to [MONEY_AMOUNT]. And actually let me apply the correct tax here. It actually comes out to [MONEY_AMOUNT] to fix all three. That sounds great. When can you guys be air. What's the address? [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION], [LOCATION]. Okay, we can. That would be one of our [OCCUPATION], [PERSON_NAME]. We're pretty booked up the early part of next [DURATION], but it does open up towards the tail end. I could get. Yeah, I could get one of my [OCCUPATION] out there on Friday next [DURATION]. So [DURATION] [DURATION] from today between [TIME] and [TIME]. Okay, we'go ahead and do that and if theres any way I can get on a wait list, like if you guys have any clients cancel. I'm trying to get. I'm trying to get someone in here within the next few days because we just had a couple of. Well, we just found a brown recluse in our bed and I suspect that one of the broken windows could be a culprit. So yeah, that's not good. Yeah. Okay, so I've got you down cancellation list number one. You're the top of the list. And we do have people and jobs fall off sometimeskay. So I've got you top of the list as of now, we'll have you down for the [DATE]. The only other thing I ask or will need is we won't run it. And if you feel more comfortable, I can call you the [DURATION] before or if we have an opening, I can call you. We just need to get a card down on file in the ticket. If you don't want to give it to me now, that's fine. I understand. I can give you a call on Thursday or hopefully sooner. Typically the [DURATION] before the appointment. I can get the card then. It's just whatever you prefer. Okay. Yesah you can do Thursday stay. That would be great. Okay, yeah, I'll make sure to give you a call on Thursday and get that card. Sounds great. And then remind me the time that you guys have as down for the [DATE]. Yeah, its between [TIME] and [TIME] right now. Since its [DURATION] [DURATION] out, its hard to give an exact timef frame. What well do is the [DURATION] before when we call to get the card as well. We'll give you [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] time frame when we'be out there, so that way it's a little precise. Okay, that sounds great. And remind me, who am I speaking with? This is [PERSON_NAME]. I'm with [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION]. And what I'll do for you is here Ms. [PERSON_NAME], just to make everything easier as far as communication goes, you called our mainline so I've got a personal office number here and I will go ahead and shoot you a text message with your appointment time as well. Okay, that sounds great. Thank you so much. All rightty well, if you have any more questions or need anything from me at all, I'm about to send you a text. You can feel free to contact me. And then if there is an opening, I'll make sure shoot you a text as well. Sounds good. Thank you so much. Yes, ma'am. Thank you. You have a good weekend. You too. Bye."
93,1609,8ea388dcfcc247cea804ef3e9f53e1db,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/8ea388dcfcc247cea804ef3e9f53e1db_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9086793,0.9086793333333333,556.0,990,990,1.7805755395683454,50,5,"[LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.586,99,64,23,10,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.10-00:01.24] Agent: Okay, there you go.
[00:01.98-00:02.96] IVR/System: Call now.
[00:04.82-00:06.39] IVR/System: Wait for to answer.
[00:07.33-00:08.20] Agent: Thank you.
[00:38.48-00:42.26] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:42.72-00:46.70] IVR/System: Please listen carefully as our phone system has changed.
[00:46.99-00:52.66] IVR/System: If you are calling for service and or to schedule work, please press [PHONE_NUMBER] now.
[00:53.31-00:57.58] IVR/System: For our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please press.
[01:07.95-01:09.43] IVR/System: Good morning and thank you for calling.
[01:09.45-01:11.15] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME] speaking.
[01:11.17-01:12.45] Agent: How can I help you today?
[01:14.59-01:17.14] Customer: Hi, I'm wondering if you could help me out.
[01:17.52-01:20.22] Customer: I just moved into a new home and.
[01:20.64-01:21.79] Customer: He can't really hear you.
[01:21.81-01:23.25] Unknown: Ma through.
[01:25.52-01:28.25] Customer: Hello, can you hear me now?
[01:28.59-01:30.03] Agent: Yes, much better. Thank you.
[01:30.09-01:31.75] Agent: Hello, how can I help you?
[01:31.92-01:40.53] Customer: Okay, I just moved into a new home and the heating system is powered through oil and everything is through oil.
[01:41.31-01:46.97] Customer: And I'm wondering how much or how it could be done to change it from oil to gas.
[01:48.81-01:54.11] Agent: Okay, so first we need to gather a little information from you to better assist you.
[01:54.53-01:57.19] Agent: Okay, and can I start off by getting your telephone number?
[01:59.33-02:18.99] Customer: Yes, it's [PHONE_NUMBER]. Yes,
[02:22.28-02:24.41] Agent: do see that you are a new custom of ours.
[02:24.47-02:27.31] Agent: So I would like to welcome you to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:27.88-02:29.85] Agent: Can I please start off by getting your teleph.
[02:29.95-02:31.50] Agent: Excuse me. Your first and last name?
[02:33.25-02:34.78] Customer: [PERSON_NAME] [PERSON_NAME].
[02:38.53-02:41.47] Customer: [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[02:43.53-02:44.28] Unknown: ##s
[02:46.57-02:49.00] Agent: [PERSON_NAME], can I get the address of the home?
[02:52.22-02:56.91] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION],
[03:05.81-03:08.47] Customer: zip code [LOCATION].
[03:10.85-03:12.12] Customer: Yes, correct.
[03:14.53-03:16.59] Agent: Can I please get your email address?
[03:19.18-03:20.47] Customer: My email is.
[03:43.54-03:45.62] Agent: Okay, last. I do need to confirm.
[03:45.64-03:47.03] Agent: Are you the homeowner of this property?
[03:47.09-03:47.81] Customer: [PERSON_NAME]?
[04:01.50-04:02.65] Agent: Hello? [PERSON_NAME]?
[04:04.93-04:06.88] Customer: Yes. Can't hear you.
[04:06.90-04:10.16] Agent: Ma'am, are you the homeowner of this property?
[04:10.22-04:11.34] Customer: Can you hear me now?
[04:12.09-04:13.21] Customer: Yes, I can hear y nowes.
[04:13.23-04:23.32] Agent: I am. Okay. All right, so what I'm want to do is I'm going to transfer over to [PERSON_NAME], who's our [OCCUPATION] [OCCUPATION], and she's going to get you set up for an appointment.
[04:23.34-04:25.19] Agent: And you want to convert from oil to gas?
[04:28.37-04:34.44] Agent: Yes. Okay. All right, let me just place you in a brief hold and I'trans you over.
[04:35.02-04:35.96] Agent: Thank you.
[04:39.58-04:40.40] Agent: Hello.
[04:44.50-04:57.50] IVR/System: At [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], we are the plumbing, electrical, heating and air conditioning company that thousands of [LOCATION] [LOCATION] residents have trusted for more than three generations with our headquarters in [LOCATION] [LOCATION].
[04:59.96-05:00.94] IVR/System: Thank you for holding.
[05:00.97-05:02.46] Agent: This is [PERSON_NAME]. Is this Ms.
[05:02.49-05:03.19] Agent: [PERSON_NAME]?
[05:05.32-05:06.70] Customer: Yes, this is her.
[05:07.25-05:11.79] Agent: Okay. And I understand you'looking to convert from oil to natural gas.
[05:13.81-05:19.90] Agent: Yes. Do you have gas in the home already for cooking or a dryer?
[05:22.23-05:24.32] Customer: No, we have no gas.
[05:25.38-05:32.73] Agent: Okay. Have you contacted your local gas supplier about bringing Gas to the property?
[05:36.06-05:40.49] Customer: No, but it shouldn't be an issue because we our neighbors have gas.
[05:42.79-06:03.05] Agent: Okay. Well typically what we do is we come out and we take some measurements of the room sizes of your home and we also have to take a measurement from where the gas meter will be hung on the outside of the home to where the unit is in the basement so that we know how much gas piping will need to be run as well.
[06:04.46-06:06.85] Agent: So probably would be a good.
[06:06.98-06:11.24] Agent: You would have to have the gas company come out so that they could start that process.
[06:11.27-06:18.61] Customer: I don't know if they have a form that you have to fill out online that you could start that or if they actually have to come out and do an on site.
[06:21.04-06:24.13] Agent: Okay. So contact the company first.
[06:25.56-06:32.30] Agent: Typically yes, because we do need to know where theyre going to potentially have the gas meter in the home.
[06:32.75-06:37.30] Agent: Okay. Because that will determine how much gas piping we need to run.
[06:37.75-06:41.24] Agent: Okay. We just get some other information so that we are ready to go.
[06:41.27-06:42.87] Agent: Once you give us a call back.
[06:43.01-06:44.44] Agent: What type of heat is in the home?
[06:44.48-06:48.86] Agent: Is it forst warm air, steam, radiators or hot water baseboard?
[06:52.67-06:54.56] Customer: I believe it's radiators.
[06:55.14-06:59.05] Agent: Okay. The large cast iron things.
[06:59.70-07:01.06] Customer: Yeah. In each term.
[07:01.12-07:03.08] Agent: Okay, great.
[07:05.11-07:08.52] Agent: It might be a combination of radiator and other.
[07:09.26-07:12.49] Agent: And baseboard sometimes yes, we've come across that often.
[07:13.19-07:14.96] Agent: Okay. With
[07:16.20-07:26.44] Agent: Great. Yes. So I would give the gas company a call that serves your local area if it'already run to a couple of houses in the neighborhood youe probably right.
[07:26.46-07:28.94] Agent: It probably should not be a problem at all.
[07:29.09-07:42.35] Agent: I think it'just a formality for them to come out and start the process to let you know when they can in fact run the gas piping from the street to your home and where they would potentially put the gas meter.
[07:44.21-07:49.12] Agent: Then we could come out and give you the estimate for replacing the system with the gas fired one.
[07:51.30-07:54.51] Agent: Okay. Do you know typically how much it costs
[07:56.25-08:05.83] Agent: would depend on the size of the boiler needed for the home'a two bedroom hall,
[08:07.92-08:11.42] Agent: two bedroom and a ranch home with a basement.
[08:14.63-08:19.78] Agent: They would take up measurements of each of the room sizes in the home as well as all of the heating elements.
[08:19.95-08:25.94] Agent: And then they do a calculation that determine how much square footage of steam you would actually need.
[08:26.51-08:32.46] Agent: So we don't really quote over the phone because I'm not familiar with the measuring process.
[08:32.59-08:36.05] Agent: So I would not want to give you something to misad you.
[08:36.95-08:38.38] Agent: I know that boilers.
[08:38.47-08:48.65] Agent: Ok, sounds good. Typically probably a good estimate would be probably between 12 and 15,000 do
[08:49.99-08:53.29] Agent: again, there's a lot of factors that vary into that.
[08:54.59-08:57.97] Agent: You know, how much gas piping we have to run and so forth.
[09:00.41-09:02.20] Agent: Okay, great. Thank you.
[09:02.62-09:03.70] Agent: Not a problem at all.
[09:03.76-09:06.36] Agent: We'll wait to hear back from you so we can come out and give you that estimate.
[09:06.41-09:07.08] Agent: Okay.
[09:08.93-09:10.39] Agent: All right. Thank you.
[09:10.77-09:12.57] Agent: Thank you. You have a great day.
[09:12.67-09:12.89] Agent: Bye.","Okay, there you go. Call now. Wait for to answer. Thank you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen carefully as our phone system has changed. If you are calling for service and or to schedule work, please press [PHONE_NUMBER] now. For our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please press. Good morning and thank you for calling. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME] speaking. How can I help you today? Hi, I'","Okay, there you go. Call now. Wait for to answer. Thank you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please listen carefully as our phone system has changed. If you are calling for service and or to schedule work, please press [PHONE_NUMBER] now. For our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please press. Good morning and thank you for calling. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [PERSON_NAME] speaking. How can I help you today? Hi, I'm wondering if you could help me out. I just moved into a new home and. He can't really hear you. Ma through. Hello, can you hear me now? Yes, much better. Thank you. Hello, how can I help you? Okay, I just moved into a new home and the heating system is powered through oil and everything is through oil. And I'm wondering how much or how it could be done to change it from oil to gas. Okay, so first we need to gather a little information from you to better assist you. Okay, and can I start off by getting your telephone number? Yes, it's [PHONE_NUMBER]. Yes, do see that you are a new custom of ours. So I would like to welcome you to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Can I please start off by getting your teleph. Excuse me. Your first and last name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] ##s [PERSON_NAME], can I get the address of the home? [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION], zip code [LOCATION]. Yes, correct. Can I please get your email address? My email is. Okay, last. I do need to confirm. Are you the homeowner of this property? [PERSON_NAME]? Hello? [PERSON_NAME]? Yes. Can't hear you. Ma'am, are you the homeowner of this property? Can you hear me now? Yes, I can hear y nowes. I am. Okay. All right, so what I'm want to do is I'm going to transfer over to [PERSON_NAME], who's our [OCCUPATION] [OCCUPATION], and she's going to get you set up for an appointment. And you want to convert from oil to gas? Yes. Okay. All right, let me just place you in a brief hold and I'trans you over. Thank you. Hello. At [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], we are the plumbing, electrical, heating and air conditioning company that thousands of [LOCATION] [LOCATION] residents have trusted for more than three generations with our headquarters in [LOCATION] [LOCATION]. Thank you for holding. This is [PERSON_NAME]. Is this Ms. [PERSON_NAME]? Yes, this is her. Okay. And I understand you'looking to convert from oil to natural gas. Yes. Do you have gas in the home already for cooking or a dryer? No, we have no gas. Okay. Have you contacted your local gas supplier about bringing Gas to the property? No, but it shouldn't be an issue because we our neighbors have gas. Okay. Well typically what we do is we come out and we take some measurements of the room sizes of your home and we also have to take a measurement from where the gas meter will be hung on the outside of the home to where the unit is in the basement so that we know how much gas piping will need to be run as well. So probably would be a good. You would have to have the gas company come out so that they could start that process. I don't know if they have a form that you have to fill out online that you could start that or if they actually have to come out and do an on site. Okay. So contact the company first. Typically yes, because we do need to know where theyre going to potentially have the gas meter in the home. Okay. Because that will determine how much gas piping we need to run. Okay. We just get some other information so that we are ready to go. Once you give us a call back. What type of heat is in the home? Is it forst warm air, steam, radiators or hot water baseboard? I believe it's radiators. Okay. The large cast iron things. Yeah. In each term. Okay, great. It might be a combination of radiator and other. And baseboard sometimes yes, we've come across that often. Okay. With Great. Yes. So I would give the gas company a call that serves your local area if it'already run to a couple of houses in the neighborhood youe probably right. It probably should not be a problem at all. I think it'just a formality for them to come out and start the process to let you know when they can in fact run the gas piping from the street to your home and where they would potentially put the gas meter. Then we could come out and give you the estimate for replacing the system with the gas fired one. Okay. Do you know typically how much it costs would depend on the size of the boiler needed for the home'a two bedroom hall, two bedroom and a ranch home with a basement. They would take up measurements of each of the room sizes in the home as well as all of the heating elements. And then they do a calculation that determine how much square footage of steam you would actually need. So we don't really quote over the phone because I'm not familiar with the measuring process. So I would not want to give you something to misad you. I know that boilers. Ok, sounds good. Typically probably a good estimate would be probably between 12 and 15,000 do again, there's a lot of factors that vary into that. You know, how much gas piping we have to run and so forth. Okay, great. Thank you. Not a problem at all. We'll wait to hear back from you so we can come out and give you that estimate. Okay. All right. Thank you. Thank you. You have a great day. Bye."
94,176,20210903-154416_5102363139_100_8002,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20210903-154416_5102363139_100_8002-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9083277,0.9083277231695086,382.0,997,997,2.6099476439790577,63,7,"[DATE], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.576,81,56,25,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.21-00:12.61] Agent: Hello, this ison, how can I help you?
[00:12.79-00:16.76] Customer: Hey, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:16.81-00:19.64] Customer: Can I speak to [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]?
[00:19.77-00:22.36] Agent: Yeah, one moment. Okay, sure.
[00:33.95-00:38.68] Agent: Hi, [PERSON_NAME]. Hey, this is [PERSON_NAME] from AT&T'ma'am.
[00:38.74-00:41.77] Agent: Y. You were. You were talking to one of my [OCCUPATION], Mr.
[00:41.80-00:44.07] Agent: [PERSON_NAME] [DURATION] [DURATION] [DURATION] ago.
[00:44.13-00:46.81] Agent: It seems that our [OCCUPATION] was there yesterday, I think.
[00:46.96-00:52.05] Agent: And you said that he told you that it would take him [DURATION] [DURATION] [DURATION] [DURATION] to get this done?
[00:52.73-00:54.81] Customer: Yes, he told us that.
[00:54.85-00:58.49] Agent: That it will take [DURATION] [DURATION] [DURATION] [DURATION] too, just to install.
[00:58.67-01:03.49] Agent: And then for the phone line, he doesn't know that how long it will take.
[01:03.53-01:06.46] Agent: It might take [DURATION] [DURATION], it might take [DURATION], [DURATION] [DURATION].
[01:06.64-01:09.61] Agent: So that's the reason we asked him to go.
[01:09.79-01:15.81] Customer: We don't want. And then when I talk with [PERSON_NAME] this morning, he says that's not the case.
[01:15.87-01:21.95] Customer: Like our service will not be interrupted by when we do the transition.
[01:25.42-01:26.41] Agent: Let s see.
[01:28.58-01:35.56] Agent: So we have set your appointment up for next [DURATION], probably Friday.
[01:35.86-01:42.50] Agent: But I'll call you myself [DURATION] [DURATION] [DURATION] [DURATION] prior to the text arrival because the date that I will set right now at the [OCCUPATION], the d.
[01:42.52-01:46.42] Agent: The [OCCUPATION] will show up might, you know, be different.
[01:46.55-01:48.14] Agent: But I'll give you a heads up shortly.
[01:48.19-01:50.33] Agent: [DURATION] [DURATION] [DURATION] [DURATION] prior to the teh arrival.
[01:50.53-01:55.70] Agent: The thing is, if he comes by, ask him to provide you with the demo.
[01:56.41-02:08.54] Agent: And if he says that we need to be doing this and that and it would take you out of service for x amount of time, which will be not suitable for you,
[02:09.76-02:22.58] Customer: then you have a right to say that I cannot bear, you know, being out of service because it's a business and I to run it and you can reschedule that or have them.
[02:22.71-02:24.45] Agent: It will go for an alternative option.
[02:24.48-02:30.39] Agent: If there's not an an alternative option, then we can say that it's not possible at this moment.
[02:30.49-02:47.41] Agent: But if it comes by and say that, you know what, I'm going to install the Internet, install the modem and then I'm going to touch your phone line and then connect your phone line with the Internet modem, it will take hardly [DURATION] [DURATION] [DURATION] [DURATION] for your phone lines to be interrupted, then you should go ahead with that.
[02:47.44-02:54.06] Agent: But in any case, when you show up, ask him to provide you with the demo and confirm that.
[02:54.17-02:56.18] Customer: How long would you be out of service?
[02:56.21-02:59.50] Agent: If it is normal, a regular time, then go for it.
[02:59.53-03:10.82] Agent: If it's more than it is expected, then you can tell him that go for an, you know, alternative option or you're not in a position to do that at that moment.
[03:11.26-03:13.18] Customer: Okay, yeah, that sounds good.
[03:13.36-03:18.91] Agent: When he came by the last time, did he provide you the info or that why it was not.
[03:18.94-03:20.76] Customer: That's what he told us.
[03:20.83-03:24.80] Customer: Like we don't have a room for the equipment.
[03:24.87-03:26.36] Customer: And then I mean the.
[03:26.55-03:30.32] Customer: The line for the equ far as like something.
[03:30.99-03:34.71] Customer: Something to. In order to get those equipment to fix.
[03:34.87-03:38.11] Customer: And then he said if he do that then we will.
[03:38.17-03:39.54] Customer: Our service will be interrupted.
[03:39.59-03:40.58] Customer: There will be no service.
[03:40.63-03:42.06] Customer: We will be out of service.
[03:42.84-03:48.31] Customer: And I was not told that before and we are not ready for that.
[03:48.48-03:50.94] Customer: And we say no, we don't want like that.
[03:51.09-03:58.03] Customer: And then plus he said we might be without the phone line for he even don't know how long.
[03:58.60-04:01.37] Customer: So that's notnna help us.
[04:01.44-04:02.73] Customer: So we say you can go.
[04:02.79-04:04.79] Customer: We don't want to change.
[04:04.96-04:18.70] Agent: Okay. Because the tech comments that I read, although the, you know, order was already canceled, but it seems like that they have succeeded to run the fiber up to your suite.
[04:19.17-04:21.48] Agent: So it wouldn't be that difficult this time.
[04:21.58-04:25.22] Agent: It should be a regular installation.
[04:25.41-04:35.91] Agent: Just I think this time when he will show up, it will be much more smoother and it wouldn't take much time there again, your service is out of.
[04:36.09-04:37.83] Agent: Is out for a regular time.
[04:37.95-04:42.63] Agent: Go for it. If it takes more than that, you have more.
[04:42.77-04:45.87] Agent: You have a right to just tell them that it's not possible at this time.
[04:46.01-04:55.12] Agent: But I hope and I can see that it would be possible this time because fiber lines are already run to your [LOCATION] now.
[04:55.24-04:56.88] Agent: It's just simple work.
[04:57.06-04:58.98] Agent: Yeah. We will contact.
[05:00.51-05:05.38] Customer: Is it okay to contact the [PERSON_NAME] who contact me this morning or.
[05:06.24-05:08.80] Agent: Absolutely. You can. You can email him.
[05:08.95-05:12.56] Agent: You can have. I don't know if you have a number callback number.
[05:12.58-05:18.65] Agent: You can have the callback number and I'll be here to assist you as from same office or what?
[05:19.04-05:20.21] Agent: He is one of my [OCCUPATION].
[05:20.24-05:21.65] Customer: We are at the same office.
[05:22.12-05:26.21] Agent: Okay. Okay. So yeah, so he gave me the number.
[05:26.28-05:32.81] Agent: And then if we have any question, we call you because he said [OCCUPATION] might not ablutely correctly.
[05:32.88-05:36.08] Agent: So he can help us while [OCCUPATION] will be there.
[05:36.18-05:42.56] Agent: Yes, ma'am. And I'm setting your appointment from my side because it takes the [DURATION] [DURATION] for the next Friday.
[05:42.74-05:45.52] Agent: If it takes longer than that, I'll call you and I'll give you a heads up [PERSON_NAME] that.
[05:45.54-05:48.78] Agent: Okay. Friday, so [TIME].
[05:48.83-05:58.56] Agent: Right. Our [OCCUPATION] usually work around in a certain area between [TIME] to [TIME], but if I have a specific time slot, I'll call you and I'll let you know.
[05:58.68-06:00.34] Agent: Otherwise, it has to be between [TIME] to [TIME].
[06:00.36-06:04.06] Agent: And our [OCCUPATION] will call you shortly before arriving to your location.
[06:04.20-06:07.44] Agent: That is [DATE], all right?
[06:07.75-06:09.38] Agent: Yes, that's right, ma'am.
[06:09.55-06:11.45] Agent: Okay. Thank you so much, [PERSON_NAME].
[06:11.58-06:12.79] Agent: No problem at all.
[06:12.94-06:16.06] Agent: Okay. Looking forward to seeing and do something beneficial for you, ma'am.
[06:16.19-06:17.56] Agent: Sure. Thank you so much.
[06:18.26-06:19.79] Agent: No problem. Byee.","Hello, this ison, how can I help you? Hey, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Can I speak to [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Yeah, one moment. Okay, sure. Hi, [PERSON_NAME]. Hey, this is [PERSON_NAME] from AT&T'ma'am. Y. You were. You were talking to one of my [OCCUPATION], Mr. [PERSON_NAME] [DURATION] [DURATION] [DURATION] ago. It seems that our [OCCUPATION] was there yesterday, I think. And you said that he told you","Hello, this ison, how can I help you? Hey, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Can I speak to [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Yeah, one moment. Okay, sure. Hi, [PERSON_NAME]. Hey, this is [PERSON_NAME] from AT&T'ma'am. Y. You were. You were talking to one of my [OCCUPATION], Mr. [PERSON_NAME] [DURATION] [DURATION] [DURATION] ago. It seems that our [OCCUPATION] was there yesterday, I think. And you said that he told you that it would take him [DURATION] [DURATION] [DURATION] [DURATION] to get this done? Yes, he told us that. That it will take [DURATION] [DURATION] [DURATION] [DURATION] too, just to install. And then for the phone line, he doesn't know that how long it will take. It might take [DURATION] [DURATION], it might take [DURATION], [DURATION] [DURATION]. So that's the reason we asked him to go. We don't want. And then when I talk with [PERSON_NAME] this morning, he says that's not the case. Like our service will not be interrupted by when we do the transition. Let s see. So we have set your appointment up for next [DURATION], probably Friday. But I'll call you myself [DURATION] [DURATION] [DURATION] [DURATION] prior to the text arrival because the date that I will set right now at the [OCCUPATION], the d. The [OCCUPATION] will show up might, you know, be different. But I'll give you a heads up shortly. [DURATION] [DURATION] [DURATION] [DURATION] prior to the teh arrival. The thing is, if he comes by, ask him to provide you with the demo. And if he says that we need to be doing this and that and it would take you out of service for x amount of time, which will be not suitable for you, then you have a right to say that I cannot bear, you know, being out of service because it's a business and I to run it and you can reschedule that or have them. It will go for an alternative option. If there's not an an alternative option, then we can say that it's not possible at this moment. But if it comes by and say that, you know what, I'm going to install the Internet, install the modem and then I'm going to touch your phone line and then connect your phone line with the Internet modem, it will take hardly [DURATION] [DURATION] [DURATION] [DURATION] for your phone lines to be interrupted, then you should go ahead with that. But in any case, when you show up, ask him to provide you with the demo and confirm that. How long would you be out of service? If it is normal, a regular time, then go for it. If it's more than it is expected, then you can tell him that go for an, you know, alternative option or you're not in a position to do that at that moment. Okay, yeah, that sounds good. When he came by the last time, did he provide you the info or that why it was not. That's what he told us. Like we don't have a room for the equipment. And then I mean the. The line for the equ far as like something. Something to. In order to get those equipment to fix. And then he said if he do that then we will. Our service will be interrupted. There will be no service. We will be out of service. And I was not told that before and we are not ready for that. And we say no, we don't want like that. And then plus he said we might be without the phone line for he even don't know how long. So that's notnna help us. So we say you can go. We don't want to change. Okay. Because the tech comments that I read, although the, you know, order was already canceled, but it seems like that they have succeeded to run the fiber up to your suite. So it wouldn't be that difficult this time. It should be a regular installation. Just I think this time when he will show up, it will be much more smoother and it wouldn't take much time there again, your service is out of. Is out for a regular time. Go for it. If it takes more than that, you have more. You have a right to just tell them that it's not possible at this time. But I hope and I can see that it would be possible this time because fiber lines are already run to your [LOCATION] now. It's just simple work. Yeah. We will contact. Is it okay to contact the [PERSON_NAME] who contact me this morning or. Absolutely. You can. You can email him. You can have. I don't know if you have a number callback number. You can have the callback number and I'll be here to assist you as from same office or what? He is one of my [OCCUPATION]. We are at the same office. Okay. Okay. So yeah, so he gave me the number. And then if we have any question, we call you because he said [OCCUPATION] might not ablutely correctly. So he can help us while [OCCUPATION] will be there. Yes, ma'am. And I'm setting your appointment from my side because it takes the [DURATION] [DURATION] for the next Friday. If it takes longer than that, I'll call you and I'll give you a heads up [PERSON_NAME] that. Okay. Friday, so [TIME]. Right. Our [OCCUPATION] usually work around in a certain area between [TIME] to [TIME], but if I have a specific time slot, I'll call you and I'll let you know. Otherwise, it has to be between [TIME] to [TIME]. And our [OCCUPATION] will call you shortly before arriving to your location. That is [DATE], all right? Yes, that's right, ma'am. Okay. Thank you so much, [PERSON_NAME]. No problem at all. Okay. Looking forward to seeing and do something beneficial for you, ma'am. Sure. Thank you so much. No problem. Byee."
95,2528,b4b92d6dcd734d2b8828cbac7060dcd8,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/b4b92d6dcd734d2b8828cbac7060dcd8_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9082067,0.908206711136891,1042.0,1724,1724,1.654510556621881,147,10,"[CREDIT_CARD_EXPIRATION], [DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [VEHICLE_ID]",44,False,88.574,177,85,57,35,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:03.33-00:04.52] IVR/System: Last door. We fix your pay.
[00:04.57-00:11.55] Customer: This is [PERSON_NAME]. Hi, I'm calling for an estimate on getting my windshield replaced.
[00:12.86-00:13.68] Customer: Okay.
[00:15.05-00:17.64] Agent: What is the making and model of your vehicle?
[00:18.93-00:22.75] Customer: The [ORGANIZATION] Outback [DATE_INTERVAL].
[00:32.91-00:38.49] Agent: Okay. And is it cracked or is it like fully broken out or.
[00:39.27-00:41.45] Customer: It's pretty badly cracked.
[00:41.95-00:43.26] Customer: Multiple cracks
[00:46.59-00:47.95] Agent: and I will let you know.
[00:47.97-00:50.99] Agent: We don't actually have a [OCCUPATION] [OCCUPATION] today.
[00:51.12-00:56.77] Agent: I don't know if you were trying to get it done today, but we don't have one this weekend, so it would have to be scheduled during the [DURATION].
[00:56.80-00:59.77] Customer: Is that okay? Yes, it is.
[01:00.44-01:01.26] Customer: Okay.
[01:15.08-01:18.33] Customer: Do you guys do it mobile or do we have to bring it in?
[01:19.75-01:21.89] Agent: We could do either one, actually.
[01:22.94-01:24.84] Customer: Whatever is easiest for you.
[01:25.83-01:27.41] Customer: Okay, awesome.
[01:29.31-01:30.41] Agent: Which one would you prefer?
[01:30.46-01:34.23] Agent: Would you prefer that we came out to you or would you bring it to our shop?
[01:34.29-01:38.61] Agent: We have a shop in [LOCATION], [LOCATION], [LOCATION] and [LOCATION].
[01:39.55-01:41.62] Customer: No, we'd rather you guys come to us.
[01:41.68-01:45.56] Customer: My [MARITAL_STATUS] wants me to make sure you know that we have cameras.
[01:46.69-01:49.11] Customer: Okay. A camera on the car
[01:50.97-01:52.98] Customer: and he w.
[01:56.05-01:57.63] Agent: I'm sorry. Go ahead.
[01:57.72-02:04.55] Customer: No, go ahead. You know like autom for automatic braking and the cameras for when you back up.
[02:06.17-02:10.43] Customer: Forward. He said forward and he did windshield wipers.
[02:11.53-02:13.16] Agent: Gotcha. Okay.
[02:17.78-02:25.82] Agent: All right. Now that I have all this information, do you mind if I put you on a hold and I will get you over to my [OCCUPATION] [OCCUPATION] so we can quote that for you?
[02:25.84-02:28.17] Customer: Is that okay? Yeah, that'd be great.
[02:28.30-02:29.60] Customer: Thank you. Okay.
[02:35.62-02:38.26] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[02:38.40-02:44.69] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style ofide.
[02:45.18-02:47.42] IVR/System: Most can be installed in a single [DURATION].
[02:47.60-02:50.49] IVR/System: Or update your entry doors with elegant decorative glass.
[02:50.63-02:53.93] IVR/System: Choose from an amazing selection of glass patterns and finishing.
[02:54.11-02:56.66] IVR/System: We can also change the look of any room with a mirrorred wall.
[02:56.74-03:01.34] IVR/System: Or protect your wood furniture with custom made glass tops with [ORGANIZATION] [ORGANIZATION].
[03:01.44-03:04.28] IVR/System: You'll always know the price upf front before we start.
[03:07.13-03:09.56] IVR/System: The choice is clear in windshield replacement.
[03:09.65-03:13.28] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[03:13.46-03:20.71] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the [OCCUPATION] do.
[03:20.89-03:28.54] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[03:28.68-03:30.49] IVR/System: Don't put your safety at risk.
[03:30.62-03:32.88] IVR/System: Get the best guarantees in the business.
[03:33.03-03:35.65] IVR/System: Some exclusions apply. Ask for details.
[03:39.19-03:43.46] IVR/System: The [OCCUPATION] [OCCUPATION] understands your business can't close if a window breaks.
[03:43.63-03:47.88] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[03:48.06-03:53.22] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[03:53.56-04:02.25] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[04:02.79-04:12.56] IVR/System: [ORGANIZATION] provides a wide range of speciallyty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[04:13.03-04:20.00] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs.
[04:23.38-04:30.59] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[04:30.69-04:40.00] IVR/System: Advantage Plan. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[04:40.17-04:49.26] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disaster.
[04:49.41-04:54.23] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[04:54.40-04:58.40] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan.
[04:58.49-04:59.11] IVR/System: Today.
[05:01.88-05:06.21] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[05:06.27-05:12.36] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[05:12.65-05:18.03] IVR/System: For your next windshield, help protect everyone in your car, call the [ORGANIZATION].
[05:18.18-05:25.07] IVR/System: [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives the car makers use.
[05:25.57-05:33.80] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage, plus a lifetime against leaks and defects.
[05:33.98-05:36.02] IVR/System: Fast and friendly service.
[05:37.29-05:38.58] Agent: Let's see what they say.
[05:38.73-05:41.12] Agent: Hello, thank you for holding.
[05:41.14-05:43.50] Agent: This is [PERSON_NAME]. Yes.
[05:45.85-05:48.99] Agent: Yes. Ma youing a quote on getting a [OCCUPATION] [OCCUPATION] placed?
[05:49.64-05:50.38] Customer: Yes.
[05:51.81-05:54.60] Agent: Okay, well, they got you over to me just.
[05:54.78-05:56.58] Agent: Just because I can better quote it.
[05:57.26-05:59.88] Agent: What's the first and last name I can put on this quote?
[06:01.90-06:05.88] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[06:09.35-06:11.40] Agent: And you would want us to go out to your location?
[06:12.62-06:13.40] Customer: Yes.
[06:14.90-06:16.40] Agent: Okay. What's that location?
[06:19.31-06:23.44] Customer: Actually, my [MARITAL_STATUS] is s wondering too if you'd be able to come to his workplace.
[06:23.52-06:25.48] Customer: That would be the other way to do it.
[06:25.62-06:32.50] Customer: So he. It depends on the [DURATION] whether it would be home or office.
[06:33.93-06:42.67] Customer: Okay. I mean, either one I can change it after the fact, but whichever address o this is, just provide a proper estimate on it.
[06:43.25-06:44.38] Customer: Yeah, sure.
[06:45.81-06:49.08] Customer: [LOCATION] [LOCATION] [LOCATION] in [LOCATION].
[07:35.76-07:38.11] Agent: And this is a windshield replacement, correct?
[07:38.93-07:39.67] Customer: Yes.
[07:58.50-08:00.75] Agent: You were planning on paying out of pocket, correct?
[08:01.45-08:02.24] Customer: Yes.
[08:08.48-08:12.33] Agent: And to make sure we get the correct part here, do you butch happen to have the VIN number?
[08:13.36-08:15.81] Customer: Yeah, just give me one second.
[08:16.92-08:36.41] Agent: No problem. Okay, so it's [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[08:43.00-08:47.53] Agent: All right. And this is a [DATE_INTERVAL] [ORGANIZATION] Outback four door station wagon.
[08:48.51-08:49.29] Customer: Yes.
[08:50.79-08:51.53] Customer: Right.
[09:39.36-09:45.17] Agent: All right. So it looks like total price with taxxes and everything going out to your location, whether it's work location or home location.
[09:45.63-09:53.25] Agent: With our [DURATION] [DURATION] warranty on breakage and lifetime warranty on workmanship, we are looking at [MONEY_AMOUNT] out the door.
[09:53.44-09:57.05] Agent: And right now we would be scheduling I believe for Tuesday right now.
[09:58.36-09:59.22] Customer: Okay.
[10:02.00-10:03.62] Agent: Actually Wednesday. I apologize.
[10:04.24-10:06.82] Customer: Wednesday. Okay. Yeah.
[10:08.36-10:09.75] Agent: Is it Wednesday a.m.
[10:09.79-10:10.82] Agent: or p.m.
[10:12.03-10:13.82] Agent: right now it's open availability.
[10:13.91-10:17.25] Agent: So we can do morning or afternoon, whichever works best for you.
[10:18.95-10:20.61] Customer: Afternoon would be best.
[10:23.47-10:26.73] Agent: Okay. Did you want to go ahead and get that scheduled done or.
[10:27.54-10:30.95] Customer: Yeah. Yes please. O Hold on.
[10:31.02-10:32.16] Agent: And all we required.
[10:32.59-10:33.52] Customer: No problem.
[10:35.35-10:36.30] Agent: What were you going to say?
[10:36.32-10:42.71] Customer: My [MARITAL_STATUS] just checking for I need meeting at work and I'm checking on that location that we want.
[10:42.75-10:44.79] Customer: But what we were seeing.
[10:46.93-10:49.76] Customer: Okayh. Yeah'be right back.
[10:49.81-10:57.38] Agent: Go ahead. Yeah. So with our appointments the only thing we require is a $[MONEY_AMOUNT] deposit to secure your spot on our schedule.
[10:57.53-10:59.39] Agent: But that does go towards the cost.
[10:59.98-11:02.25] Agent: So do whenever we complete.
[11:02.27-11:04.29] Agent: It would be [MONEY_AMOUNT] [MONEY_AMOUNT].
[11:04.43-11:06.96] Agent: We would need the [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] deposit to book that.
[11:07.58-11:11.00] Customer: Honey, I need to give him $[MONEY_AMOUNT] deposit.
[11:14.76-11:16.18] Agent: All right. About that
[11:24.28-11:26.82] Agent: said Tuesday. No, he said Wednesday.
[11:26.93-11:27.62] Customer: Babe.
[11:29.21-11:31.78] Customer: Yeah, Was time honey.
[11:32.61-11:36.80] Customer: Okay, could we do Wednesday morning andead to.
[11:36.81-11:38.49] Agent: You want to grab that credit card?
[11:39.07-11:41.18] Customer: Okay. Yeah, we can do Wednesday morning.
[11:41.35-11:42.80] Agent: Bear with me one second.
[11:46.62-11:50.49] Agent: And then we would change the location to here to my house.
[11:50.58-11:51.40] Agent: Our house.
[11:52.90-11:57.16] Agent: No problem. I'll get that address after we book it here.
[11:57.83-12:01.16] Agent: Okay. And do you know what kind of card that [MONEY_AMOUNT] [MONEY_AMOUNT] is going to be charged on?
[12:02.02-12:04.90] Customer: It's a [ORGANIZATION]. [ORGANIZATION].
[12:08.25-12:10.20] Agent: He's getting the card right now.
[12:10.22-12:13.02] Customer: Sorry about that. No problem.
[12:28.57-12:33.47] Agent: Okay. My [MARITAL_STATUS] s just checking that you all will calibrate the camera
[12:35.02-12:51.09] Agent: afterwards, recalibrate them. So your vehicle does have a camera, but the way subar BRs have it set up is that it's actually in the headliner so it doesn't actually need a calibration from the vehicles that we've done.
[12:52.75-12:56.61] Agent: Okay, great. Okay. So that [ORGANIZATION] card number.
[12:58.02-13:01.73] Agent: Oh, sorry. I just want to explain a little more thicket.
[13:02.12-13:14.70] Agent: So usually we do calibrate them whenever it's always a camera but it's because it's actually a bracket that's attached to the windshield and once we take that off to put the new windshield on, you have to disconnect the cable.
[13:15.03-13:20.22] Agent: But whenever we do Subarus, there's no cables that need to be moved at all.
[13:20.51-13:23.88] Agent: So you get the exact same windshield that you guys have in there.
[13:24.02-13:25.48] Agent: Just doesn't have the [ORGANIZATION] logo.
[13:25.51-13:28.29] Agent: But nothing needs to be moved or anything like that.
[13:28.32-13:30.65] Agent: Just because it's actually in the headliner.
[13:32.11-13:34.20] Customer: Okay, that sounds great.
[13:34.39-13:38.80] Agent: Okay, so the number is [CREDIT_CARD_EXPIRATION].
[13:50.62-13:52.00] Agent: Not the [DURATION] of expiration,
[13:59.52-14:00.90] Agent: security code on the back
[14:07.37-14:09.14] Agent: and billing zip code on the card.
[14:10.68-14:12.42] Agent: [LOCATION].
[14:16.37-14:20.23] Agent: And did you want to store this card on file for the final payment once you complete the job?
[14:20.85-14:21.90] Customer: Yes, please.
[14:27.95-14:30.25] IVR/System: This call is now being recorded.
[14:42.18-14:46.25] Agent: All right, I'm just finalizing the appointment here.
[14:48.92-14:52.02] Agent: And you want that new address, right?
[14:53.25-14:55.83] Customer: Yeah, I'GET that in one second.
[14:57.04-15:01.83] Agent: You have meetings [DURATION] [DURATION] Wednesday morning, so I figured here.
[15:07.68-15:14.12] Agent: Yeah, but since youre here and were going to get it and then you have an appointment, it makes more sense.
[15:40.92-15:42.62] Agent: All right. What is that new address?
[15:43.64-15:46.78] Customer: [LOCATION] [LOCATION] [LOCATION].
[15:50.97-15:55.14] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[15:59.73-16:02.81] Agent: You said [LOCATION] [LOCATION] [LOCATION] or what was it?
[16:02.83-16:06.48] Customer: Sorry, [LOCATION] [LOCATION] [LOCATION].
[16:06.53-16:07.20] Agent: Okay,
[16:08.53-16:10.08] Agent: and that's in [LOCATION].
[16:29.01-16:30.84] Agent: All right, idea that switched
[16:33.52-16:34.61] Agent: that for new location.
[16:34.68-16:36.81] Agent: Looks like we have you set up for Wednesday morning.
[16:36.99-16:43.00] Agent: The [DURATION] prior on Tuesday you will receive a final confirmation on the time frame as well as the special is going to be going out there.
[16:43.18-16:44.93] Agent: But we do have everything set.
[16:45.11-16:52.85] Agent: And what I will do is also send you an invoice to showing you the charges and also showing that you've already paid a [MONEY_AMOUNT] [MONEY_AMOUNT] towards the balance.
[16:52.88-16:56.14] Customer: Okay. Okay. Thank you very much.
[16:57.12-17:00.38] Agent: Yeah. Any other questions for me on the install or you guys good?
[17:03.38-17:04.61] Customer: What was your name?
[17:05.51-17:06.77] Agent: My name is [PERSON_NAME].
[17:07.46-17:09.88] Customer: [PERSON_NAME]. Okay, thank you very much.
[17:10.83-17:14.68] Agent: Yeah. All right, well, you guys have a good weekend and we'll see you guys on Wednesday.
[17:15.55-17:16.96] Customer: You too. Bye. Bye.
[17:17.55-17:18.55] Agent: Thank you. Bye.","Last door. We fix your pay. This is [PERSON_NAME]. Hi, I'm calling for an estimate on getting my windshield replaced. Okay. What is the making and model of your vehicle? The [ORGANIZATION] Outback [DATE_INTERVAL]. Okay. And is it cracked or is it like fully broken out or. It's pretty badly cracked. Multiple cracks and I will let you know. We don't actually have a [OCCUPATION] [OCCUPATION] today. I don't know if you were trying to get it done today, but we don't have one this weekend, so it would","Last door. We fix your pay. This is [PERSON_NAME]. Hi, I'm calling for an estimate on getting my windshield replaced. Okay. What is the making and model of your vehicle? The [ORGANIZATION] Outback [DATE_INTERVAL]. Okay. And is it cracked or is it like fully broken out or. It's pretty badly cracked. Multiple cracks and I will let you know. We don't actually have a [OCCUPATION] [OCCUPATION] today. I don't know if you were trying to get it done today, but we don't have one this weekend, so it would have to be scheduled during the [DURATION]. Is that okay? Yes, it is. Okay. Do you guys do it mobile or do we have to bring it in? We could do either one, actually. Whatever is easiest for you. Okay, awesome. Which one would you prefer? Would you prefer that we came out to you or would you bring it to our shop? We have a shop in [LOCATION], [LOCATION], [LOCATION] and [LOCATION]. No, we'd rather you guys come to us. My [MARITAL_STATUS] wants me to make sure you know that we have cameras. Okay. A camera on the car and he w. I'm sorry. Go ahead. No, go ahead. You know like autom for automatic braking and the cameras for when you back up. Forward. He said forward and he did windshield wipers. Gotcha. Okay. All right. Now that I have all this information, do you mind if I put you on a hold and I will get you over to my [OCCUPATION] [OCCUPATION] so we can quote that for you? Is that okay? Yeah, that'd be great. Thank you. Okay. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style ofide. Most can be installed in a single [DURATION]. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishing. We can also change the look of any room with a mirrorred wall. Or protect your wood furniture with custom made glass tops with [ORGANIZATION] [ORGANIZATION]. You'll always know the price upf front before we start. The choice is clear in windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the [OCCUPATION] do. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for details. The [OCCUPATION] [OCCUPATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of speciallyty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disaster. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan. Today. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car, call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives the car makers use. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage, plus a lifetime against leaks and defects. Fast and friendly service. Let's see what they say. Hello, thank you for holding. This is [PERSON_NAME]. Yes. Yes. Ma youing a quote on getting a [OCCUPATION] [OCCUPATION] placed? Yes. Okay, well, they got you over to me just. Just because I can better quote it. What's the first and last name I can put on this quote? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And you would want us to go out to your location? Yes. Okay. What's that location? Actually, my [MARITAL_STATUS] is s wondering too if you'd be able to come to his workplace. That would be the other way to do it. So he. It depends on the [DURATION] whether it would be home or office. Okay. I mean, either one I can change it after the fact, but whichever address o this is, just provide a proper estimate on it. Yeah, sure. [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. And this is a windshield replacement, correct? Yes. You were planning on paying out of pocket, correct? Yes. And to make sure we get the correct part here, do you butch happen to have the VIN number? Yeah, just give me one second. No problem. Okay, so it's [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. All right. And this is a [DATE_INTERVAL] [ORGANIZATION] Outback four door station wagon. Yes. Right. All right. So it looks like total price with taxxes and everything going out to your location, whether it's work location or home location. With our [DURATION] [DURATION] warranty on breakage and lifetime warranty on workmanship, we are looking at [MONEY_AMOUNT] out the door. And right now we would be scheduling I believe for Tuesday right now. Okay. Actually Wednesday. I apologize. Wednesday. Okay. Yeah. Is it Wednesday a.m. or p.m. right now it's open availability. So we can do morning or afternoon, whichever works best for you. Afternoon would be best. Okay. Did you want to go ahead and get that scheduled done or. Yeah. Yes please. O Hold on. And all we required. No problem. What were you going to say? My [MARITAL_STATUS] just checking for I need meeting at work and I'm checking on that location that we want. But what we were seeing. Okayh. Yeah'be right back. Go ahead. Yeah. So with our appointments the only thing we require is a $[MONEY_AMOUNT] deposit to secure your spot on our schedule. But that does go towards the cost. So do whenever we complete. It would be [MONEY_AMOUNT] [MONEY_AMOUNT]. We would need the [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] deposit to book that. Honey, I need to give him $[MONEY_AMOUNT] deposit. All right. About that said Tuesday. No, he said Wednesday. Babe. Yeah, Was time honey. Okay, could we do Wednesday morning andead to. You want to grab that credit card? Okay. Yeah, we can do Wednesday morning. Bear with me one second. And then we would change the location to here to my house. Our house. No problem. I'll get that address after we book it here. Okay. And do you know what kind of card that [MONEY_AMOUNT] [MONEY_AMOUNT] is going to be charged on? It's a [ORGANIZATION]. [ORGANIZATION]. He's getting the card right now. Sorry about that. No problem. Okay. My [MARITAL_STATUS] s just checking that you all will calibrate the camera afterwards, recalibrate them. So your vehicle does have a camera, but the way subar BRs have it set up is that it's actually in the headliner so it doesn't actually need a calibration from the vehicles that we've done. Okay, great. Okay. So that [ORGANIZATION] card number. Oh, sorry. I just want to explain a little more thicket. So usually we do calibrate them whenever it's always a camera but it's because it's actually a bracket that's attached to the windshield and once we take that off to put the new windshield on, you have to disconnect the cable. But whenever we do Subarus, there's no cables that need to be moved at all. So you get the exact same windshield that you guys have in there. Just doesn't have the [ORGANIZATION] logo. But nothing needs to be moved or anything like that. Just because it's actually in the headliner. Okay, that sounds great. Okay, so the number is [CREDIT_CARD_EXPIRATION]. Not the [DURATION] of expiration, security code on the back and billing zip code on the card. [LOCATION]. And did you want to store this card on file for the final payment once you complete the job? Yes, please. This call is now being recorded. All right, I'm just finalizing the appointment here. And you want that new address, right? Yeah, I'GET that in one second. You have meetings [DURATION] [DURATION] Wednesday morning, so I figured here. Yeah, but since youre here and were going to get it and then you have an appointment, it makes more sense. All right. What is that new address? [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. You said [LOCATION] [LOCATION] [LOCATION] or what was it? Sorry, [LOCATION] [LOCATION] [LOCATION]. Okay, and that's in [LOCATION]. All right, idea that switched that for new location. Looks like we have you set up for Wednesday morning. The [DURATION] prior on Tuesday you will receive a final confirmation on the time frame as well as the special is going to be going out there. But we do have everything set. And what I will do is also send you an invoice to showing you the charges and also showing that you've already paid a [MONEY_AMOUNT] [MONEY_AMOUNT] towards the balance. Okay. Okay. Thank you very much. Yeah. Any other questions for me on the install or you guys good? What was your name? My name is [PERSON_NAME]. [PERSON_NAME]. Okay, thank you very much. Yeah. All right, well, you guys have a good weekend and we'll see you guys on Wednesday. You too. Bye. Bye. Thank you. Bye."
96,272,20211021-190428_2167919303,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211021-190428_2167919303-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.91012394,0.9101239510117146,337.0,939,939,2.7863501483679527,93,8,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.572,80,56,24,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:12.94-00:16.34] Agent: Hey, this is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:16.38-00:17.68] Agent: How are you doing today?
[00:18.34-00:19.70] Customer: I'm okay, how are you?
[00:19.84-00:21.38] Agent: Not too bad. I'm actually looking for Ms.
[00:21.41-00:24.64] Agent: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION].
[00:24.69-00:27.00] Agent: This is the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION].
[00:27.05-00:28.00] Customer: Is this her?
[00:29.41-00:33.04] Customer: Yes. I actually just spoke to somebody from [ORGANIZATION].
[00:33.18-00:37.28] Customer: Yeah, you did. You were just turn call with one of my [OCCUPATION].
[00:37.37-00:38.48] Customer: I am his [OCCUPATION].
[00:38.52-00:40.08] Agent: I'm calling back ma'am.
[00:40.26-00:46.80] Agent: Basically you were having a bit of some trouble understanding regarding what he was mentioning and the changes he was looking to place for you guys.
[00:46.84-00:47.42] Agent: Right?
[00:49.73-00:51.80] Customer: I think so. Understand.
[00:51.84-00:56.08] Agent: Let me just quickly recap what we are trying to do and you can let me know how we can do that.
[00:56.26-01:02.99] Agent: Basically, [ORGANIZATION] has recently dropped down the pricings for our fiber Internet.
[01:03.16-01:08.90] Agent: You actually are a loyal customer who already has [ORGANIZATION] [ORGANIZATION] Internet at your business.
[01:09.07-01:11.19] Agent: As the pricing has been dropped down.
[01:11.33-01:15.92] Agent: [ORGANIZATION] [ORGANIZATION] is looking to help you guys out by availing the pending discount on your account.
[01:16.06-01:27.69] Agent: By upgrading your speed on the Internet free of cost, dropping down your bills, by doing that, getting you a better service without an extra cost, no service charge or no [OCCUPATION] even coming up.
[01:27.81-01:30.66] Agent: It's a free of cost process done from our end.
[01:30.81-01:37.64] Agent: And he was basically assigned by me to give you guys a call and let you know how we can do that and when we will be looking to do that for you.
[01:39.58-01:42.80] Customer: Okay, so we have a.
[01:44.09-01:51.77] Customer: So if I'm understanding like the prices have dropped and you guys are just updating our Internet.
[01:51.95-01:55.36] Agent: Yeah, exactly. Just getting you a better speed, cheaper rate.
[01:55.48-01:57.26] Customer: I believe that you guys are the business.
[01:57.29-02:02.79] Customer: Which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] located at [LOCATION] [LOCATION] [LOCATION].
[02:02.84-02:07.53] Customer: [LOCATION], [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[02:07.56-02:10.01] Customer: Right. That is our address.
[02:10.19-02:18.22] Agent: Perfect. So on the D of the appointment MA we are going to be placing the discounts for you guys on the [DATE] [DATE] [DATE], which is this upcoming Monday.
[02:18.37-02:20.74] Agent: No [OCCUPATION] would be turning up at your business.
[02:20.81-02:22.48] Agent: It's all done from my end.
[02:22.58-02:29.07] Agent: But the [OCCUPATION] will call you guys and he will be basically asking you for a four digit security passcode.
[02:29.16-02:32.21] Agent: I'm going to provide that to you if you could kindly write it down.
[02:32.36-02:35.26] Agent: It's going to be [MONEY_AMOUNT] [MONEY_AMOUNT].
[02:35.39-02:38.75] Agent: That's the only thing that's needed on your end regarding this appointment.
[02:38.79-02:39.46] Customer: Okay.
[02:42.56-02:48.86] Customer: Okay. So we should expect a faster Internet and cheaper bill.
[02:49.04-02:53.38] Agent: Yeah, basically. Let me let you know how much bills are going to go down right now.
[02:53.50-02:58.69] Agent: The Internet services that you use, it's 100 megabytes on the upload, 100 on the download.
[02:58.81-03:02.34] Agent: We would be upating that for you guys free of cost to fiber Internet.
[03:02.41-03:08.22] Agent: 300 megabytes on the upload, 300 on a download, which is three times faster than what you have.
[03:08.32-03:15.47] Agent: There's no extra cost and your bills would be coming down as low as $[MONEY_AMOUNT], which is about to $[MONEY_AMOUNT] cheaper than what you have.
[03:16.94-03:21.27] Customer: Okay. All right. So when should we expect this person to give us a call?
[03:21.45-03:23.68] Customer: [DATE] [DATE] [DATE]. Anytime that you like.
[03:23.71-03:26.21] Customer: I can set it up between morning or afternoon.
[03:27.91-03:30.89] Customer: Okay. And they're not coming here, we're just talking to them on the phone.
[03:31.02-03:34.88] Customer: Yeah, just a quick call from your end when he asked for the security passcode.
[03:34.99-03:43.50] Agent: And secondly, he will help you after he has done the upgrade, the [ORGANIZATION] [OCCUPATION] will help you run a speed test to make sure that your speed has actually gone up or not.
[03:44.63-03:47.06] Customer: Okay. Is there any way that we can do that
[03:49.03-03:51.57] Customer: this [DURATION] instead of next [DURATION] or should we just wait?
[03:52.24-03:54.31] Agent: We can actually do it by tomorrow.
[03:54.40-03:57.66] Agent: Friday then if you want, I can do it that the soonest I could get it done.
[03:58.40-04:00.24] Customer: Yes, that would be perfect.
[04:00.40-04:02.15] Agent: Perfect. And can I have your question?
[04:02.21-04:04.63] Agent: Last name? Is it [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]?
[04:04.75-04:09.50] Agent: Last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] The [OCCUPATION] [OCCUPATION] and the authorized person on the account.
[04:10.35-04:13.25] Customer: That is not the right spelling of my last name.
[04:13.75-04:20.40] Agent: Is it [PERSON_NAME]? It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:20.46-04:22.15] Agent: Perfect. So my apologies there, ma'am.
[04:22.24-04:23.27] Agent: So basically that's it.
[04:23.29-04:35.70] Agent: And I would like to give you after this call all these details in the form of written confirmation so that you could basically review all the details and if anything comes up, you could also give me a call back or reply back on the same email if anything comes up.
[04:35.75-04:38.18] Agent: So what is a good active email for me to do that?
[04:38.95-04:40.87] Agent: It would be my first name.
[04:40.93-04:44.09] Agent: [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:44.20-04:44.86] Agent: [EMAIL_ADDRESS].
[04:47.00-04:51.86] Agent: [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:52.39-04:55.63] Agent: [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. I'm sorry, can you repeat that?
[04:55.65-04:56.70] Agent: Your voice is getting out.
[04:56.75-05:00.55] Agent: Misstra. So what's my first name?
[05:00.69-05:03.87] Agent: [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[05:03.94-05:05.94] Agent: [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS].
[05:05.98-05:07.86] Agent: Okay, perfect. So we're all sit here, ma'am.
[05:07.96-05:12.77] Agent: The only thing basically left on my end is to ask for your permission to get the discounts placed on.
[05:12.87-05:22.52] Agent: So do we have your approval and consent to place out this order for you guys which would allow me to add these discounts, upgrade your services and go ahead for the discounts as discussed?
[05:22.65-05:25.00] Agent: So do we have your permission to proceed on here?
[05:25.74-05:28.86] Agent: Yes. Perfect. So thanks a lot for your time.
[05:28.92-05:30.63] Agent: It was lovely speaking to you.
[05:30.78-05:33.62] Agent: Do take care and have a truly great and awesome day, ma'am.
[05:33.81-05:35.65] Customer: Thank you, too. Bye.","Hey, this is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you doing today? I'm okay, how are you? Not too bad. I'm actually looking for Ms. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION]. This is the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION]. Is this her? Yes. I actually just spoke to somebody from [ORGANIZATION]. Yeah, you did. You were just turn call with one of my [OCCUPATION]. I am his [OCCUPATION]. I'","Hey, this is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you doing today? I'm okay, how are you? Not too bad. I'm actually looking for Ms. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] [OCCUPATION]. This is the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION]. Is this her? Yes. I actually just spoke to somebody from [ORGANIZATION]. Yeah, you did. You were just turn call with one of my [OCCUPATION]. I am his [OCCUPATION]. I'm calling back ma'am. Basically you were having a bit of some trouble understanding regarding what he was mentioning and the changes he was looking to place for you guys. Right? I think so. Understand. Let me just quickly recap what we are trying to do and you can let me know how we can do that. Basically, [ORGANIZATION] has recently dropped down the pricings for our fiber Internet. You actually are a loyal customer who already has [ORGANIZATION] [ORGANIZATION] Internet at your business. As the pricing has been dropped down. [ORGANIZATION] [ORGANIZATION] is looking to help you guys out by availing the pending discount on your account. By upgrading your speed on the Internet free of cost, dropping down your bills, by doing that, getting you a better service without an extra cost, no service charge or no [OCCUPATION] even coming up. It's a free of cost process done from our end. And he was basically assigned by me to give you guys a call and let you know how we can do that and when we will be looking to do that for you. Okay, so we have a. So if I'm understanding like the prices have dropped and you guys are just updating our Internet. Yeah, exactly. Just getting you a better speed, cheaper rate. I believe that you guys are the business. Which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] located at [LOCATION] [LOCATION] [LOCATION]. [LOCATION], [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. Right. That is our address. Perfect. So on the D of the appointment MA we are going to be placing the discounts for you guys on the [DATE] [DATE] [DATE], which is this upcoming Monday. No [OCCUPATION] would be turning up at your business. It's all done from my end. But the [OCCUPATION] will call you guys and he will be basically asking you for a four digit security passcode. I'm going to provide that to you if you could kindly write it down. It's going to be [MONEY_AMOUNT] [MONEY_AMOUNT]. That's the only thing that's needed on your end regarding this appointment. Okay. Okay. So we should expect a faster Internet and cheaper bill. Yeah, basically. Let me let you know how much bills are going to go down right now. The Internet services that you use, it's 100 megabytes on the upload, 100 on the download. We would be upating that for you guys free of cost to fiber Internet. 300 megabytes on the upload, 300 on a download, which is three times faster than what you have. There's no extra cost and your bills would be coming down as low as $[MONEY_AMOUNT], which is about to $[MONEY_AMOUNT] cheaper than what you have. Okay. All right. So when should we expect this person to give us a call? [DATE] [DATE] [DATE]. Anytime that you like. I can set it up between morning or afternoon. Okay. And they're not coming here, we're just talking to them on the phone. Yeah, just a quick call from your end when he asked for the security passcode. And secondly, he will help you after he has done the upgrade, the [ORGANIZATION] [OCCUPATION] will help you run a speed test to make sure that your speed has actually gone up or not. Okay. Is there any way that we can do that this [DURATION] instead of next [DURATION] or should we just wait? We can actually do it by tomorrow. Friday then if you want, I can do it that the soonest I could get it done. Yes, that would be perfect. Perfect. And can I have your question? Last name? Is it [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? Last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] The [OCCUPATION] [OCCUPATION] and the authorized person on the account. That is not the right spelling of my last name. Is it [PERSON_NAME]? It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Perfect. So my apologies there, ma'am. So basically that's it. And I would like to give you after this call all these details in the form of written confirmation so that you could basically review all the details and if anything comes up, you could also give me a call back or reply back on the same email if anything comes up. So what is a good active email for me to do that? It would be my first name. [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. I'm sorry, can you repeat that? Your voice is getting out. Misstra. So what's my first name? [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Okay, perfect. So we're all sit here, ma'am. The only thing basically left on my end is to ask for your permission to get the discounts placed on. So do we have your approval and consent to place out this order for you guys which would allow me to add these discounts, upgrade your services and go ahead for the discounts as discussed? So do we have your permission to proceed on here? Yes. Perfect. So thanks a lot for your time. It was lovely speaking to you. Do take care and have a truly great and awesome day, ma'am. Thank you, too. Bye."
97,2911,de7eb801b322433baf4792c92665bf04,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/de7eb801b322433baf4792c92665bf04_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9196407,0.919640725689405,334.0,689,689,2.062874251497006,30,6,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION]",44,False,88.566,60,29,24,5,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.57-00:10.31] IVR/System: [ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies
[00:11.62-00:14.55] IVR/System: for new estimates or home or business
[00:15.81-00:17.84] IVR/System: for auto glass replacement
[00:22.77-00:25.34] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:25.50-00:36.62] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size'm [ORGANIZATION] [ORGANIZATION], how can I help you?
[00:37.60-00:38.83] Customer: Hi, how are you?
[00:40.20-00:41.47] Agent: Well, how about yourself?
[00:42.92-00:44.47] Customer: I have a question for you.
[00:45.92-00:46.66] Agent: Sure.
[00:48.09-00:51.10] Customer: Do you guys install windows by any chance?
[00:52.97-00:57.71] Agent: Yes, we do install windows but we also the shop policyies is that they provide the glass as well.
[00:57.76-01:01.70] Customer: So they will provide the glass and install, not one or the other.
[01:02.72-01:03.53] Agent: Okay.
[01:09.08-01:11.30] Customer: Can you install a window for me?
[01:13.80-01:16.72] Agent: Yes. Quote for glass replacement?
[01:16.88-01:18.73] Customer: Yeah. Can you give me an estimate?
[01:21.00-01:22.03] Agent: Yes, we can. Yeah.
[01:22.05-01:23.96] Agent: So there's two ways we can go about that.
[01:24.02-01:28.51] Agent: The first is we can send a [OCCUPATION] out to the site that needs replacement.
[01:28.64-01:33.96] Agent: He can take a measurement and build a bin on site or we can and I'm sorry.
[01:34.01-01:40.16] Agent: So that process, it would be a $[MONEY_AMOUNT] charge up front but we will credit it back to you in the bid that we offer.
[01:40.21-01:52.67] Agent: The alternative is we can send you over a bid form to fill out right now and if you sent us back a picture with a simple width by heighte dimension we can get you a free quote online and over the phone.
[02:02.58-02:03.48] Customer: Still there?
[02:05.31-02:06.19] Customer: Yeah, I still here.
[02:06.22-02:06.97] Customer: Hold up.
[02:11.54-02:14.72] Customer: So the measure. So can I give you the measurement?
[02:14.79-02:17.56] Customer: Can you just give me an estimate on how much you think will be?
[02:19.71-02:25.84] Agent: Unfortunately not because we need to know what type of frame it is, where it sitting in the the building.
[02:25.97-02:28.40] Agent: All those factors determine what the price would be.
[02:28.46-02:35.10] Agent: So if you were able to send us back a picture with the dimensions then we can get you a quote online and over the phone.
[02:36.25-02:38.71] Customer: Okay, give me a second.
[02:50.50-02:54.25] Customer: How much [DURATION] does it take for the process to be done with D?
[02:55.99-03:02.52] Agent: It depends on if it's a single or double paying but typically how it will go is that we will get you the bid.
[03:02.63-03:11.52] Agent: If you were to accept and pay a half down deposit, we'll send someone out to take a final measurement within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] and then return.
[03:11.67-03:15.25] Agent: If it's single paying then we should actually be able to cut it on site.
[03:15.30-03:21.74] Agent: If it doesn't need to be safety glass, if it needs to be safety glass, we're looking at [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[03:21.88-03:25.68] Agent: If it's a double pane window then [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[03:32.25-03:34.79] Agent: Somewhere around [DURATION] [DURATION] [DURATION].
[03:52.72-03:54.60] Customer: I don't have the address at the moment.
[03:54.70-03:57.06] Customer: It's because my desk to send me the address.
[04:00.84-04:03.28] Agent: Okay, gotcha. Yeah, you.
[04:03.34-04:07.49] Agent: If you get the address, you can definitely call us right back and we'll get you set up.
[04:07.52-04:10.34] Agent: But yeah, we'll need the address to get you moving forward.
[04:11.22-04:13.44] Customer: Or can I takext it to this number?
[04:15.81-04:18.38] Customer: Yeah, this. This number doesn't receive text.
[04:18.48-04:24.95] Agent: So if you get the address, you can call right back and then we'll be able to fill that form out for you and get it sent over.
[04:26.13-04:27.00] Customer: Okay.
[04:29.18-04:33.63] Customer: How much do you guys charge to go measure the window?
[04:34.89-04:40.83] Agent: Yeah, it's $[MONEY_AMOUNT] up front and that gets credited back to you in the bid that we offer.
[04:45.60-04:49.42] Customer: Does my mom have to pay that right now or like afterwards you get it done?
[04:50.92-04:54.66] Agent: Yeah, it would. Typically we collect the charge online and over the phone.
[04:54.75-05:02.74] Agent: If you are unable to pay online or over the phone, we take the payment on site, but it has to be collected before we begin any work.
[05:03.80-05:07.30] Unknown: This is it. They don't un.
[05:11.70-05:12.61] Unknown: I'm just.
[05:17.43-05:18.87] Customer: Okay, I'll give you a call back.
[05:18.93-05:20.64] Customer: I'm going to call my dad real quick.
[05:21.82-05:24.20] Agent: Sure, yeah, no problem at all.
[05:25.38-05:26.96] Customer: Okay. Thank you very much.
[05:27.94-05:29.44] Agent: You're welcome. Thank you.
[05:29.99-05:31.79] Customer: Bye. Up.","[ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies for new estimates or home or business for auto glass replacement [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size'm [ORGANIZATION] [ORGANIZATION], how can I help you? Hi, how are you? Well, how about yourse","[ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL] for existing accounts, property management and facility maintenance companies for new estimates or home or business for auto glass replacement [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size'm [ORGANIZATION] [ORGANIZATION], how can I help you? Hi, how are you? Well, how about yourself? I have a question for you. Sure. Do you guys install windows by any chance? Yes, we do install windows but we also the shop policyies is that they provide the glass as well. So they will provide the glass and install, not one or the other. Okay. Can you install a window for me? Yes. Quote for glass replacement? Yeah. Can you give me an estimate? Yes, we can. Yeah. So there's two ways we can go about that. The first is we can send a [OCCUPATION] out to the site that needs replacement. He can take a measurement and build a bin on site or we can and I'm sorry. So that process, it would be a $[MONEY_AMOUNT] charge up front but we will credit it back to you in the bid that we offer. The alternative is we can send you over a bid form to fill out right now and if you sent us back a picture with a simple width by heighte dimension we can get you a free quote online and over the phone. Still there? Yeah, I still here. Hold up. So the measure. So can I give you the measurement? Can you just give me an estimate on how much you think will be? Unfortunately not because we need to know what type of frame it is, where it sitting in the the building. All those factors determine what the price would be. So if you were able to send us back a picture with the dimensions then we can get you a quote online and over the phone. Okay, give me a second. How much [DURATION] does it take for the process to be done with D? It depends on if it's a single or double paying but typically how it will go is that we will get you the bid. If you were to accept and pay a half down deposit, we'll send someone out to take a final measurement within [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] and then return. If it's single paying then we should actually be able to cut it on site. If it doesn't need to be safety glass, if it needs to be safety glass, we're looking at [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. If it's a double pane window then [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. Somewhere around [DURATION] [DURATION] [DURATION]. I don't have the address at the moment. It's because my desk to send me the address. Okay, gotcha. Yeah, you. If you get the address, you can definitely call us right back and we'll get you set up. But yeah, we'll need the address to get you moving forward. Or can I takext it to this number? Yeah, this. This number doesn't receive text. So if you get the address, you can call right back and then we'll be able to fill that form out for you and get it sent over. Okay. How much do you guys charge to go measure the window? Yeah, it's $[MONEY_AMOUNT] up front and that gets credited back to you in the bid that we offer. Does my mom have to pay that right now or like afterwards you get it done? Yeah, it would. Typically we collect the charge online and over the phone. If you are unable to pay online or over the phone, we take the payment on site, but it has to be collected before we begin any work. This is it. They don't un. I'm just. Okay, I'll give you a call back. I'm going to call my dad real quick. Sure, yeah, no problem at all. Okay. Thank you very much. You're welcome. Thank you. Bye. Up."
98,1190,6843e94908024e14afeabb314f82ae02,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6843e94908024e14afeabb314f82ae02_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91915846,0.9191584415584416,228.0,693,693,3.039473684210526,30,7,"[DATE_INTERVAL], [DURATION], [MEDICAL_PROCESS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.545,49,21,19,9,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.06-00:05.00] IVR/System: If you have a new order for glass in your home or business.
[00:06.25-00:11.96] IVR/System: If you have a new order for glass in your vehicle, press [PHONE_NUMBER] if you are making a payment.
[00:13.29-00:16.72] IVR/System: If you have a scheduling question, press [PHONE_NUMBER].
[00:16.89-00:20.80] IVR/System: For anything else pertaining to an existing order, press [PHONE_NUMBER].
[00:21.09-00:26.07] IVR/System: All other callers, please press [PHONE_NUMBER] or if you would like to leave a message.
[00:29.73-00:32.19] IVR/System: Thank you for calling all other callers.
[00:32.52-00:34.24] IVR/System: This call is being recorded.
[00:34.34-00:38.01] IVR/System: If you do not wish to be recorded, please disconnect at this time.
[00:38.11-00:40.51] IVR/System: Please hold for the next available [OCCUPATION].
[00:55.73-00:57.95] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME].
[00:58.73-01:01.42] Customer: Hi there [PERSON_NAME]. This is [PERSON_NAME] speaking.
[01:01.84-01:03.55] Customer: I just want to check with you guys.
[01:03.60-01:09.34] Customer: So we have [ORGANIZATION] [DATE_INTERVAL] to Elantra that needs to get both the front and the backlass replaced.
[01:09.64-01:17.75] Customer: I was wondering like if you guys go with you, how far are you guys out with repairs gota at the current moment?
[01:17.80-01:19.59] Agent: We've filled the schedule for this [DURATION].
[01:19.64-01:20.58] Agent: We are looking at next [DURATION].
[01:20.61-01:24.36] Agent: I think there'still some availability on Monday if the glass is available.
[01:24.41-01:26.97] Agent: If you would like, I can get a ticket built for you.
[01:27.06-01:30.95] Agent: We can take a look at where the glass is at and what the cost and what it would be to replace.
[01:31.10-01:34.72] Agent: And then if you wanted to move forward with it, we can go ahead and get you scheduled.
[01:35.02-01:36.38] Customer: Okay, yeah, that would sound good.
[01:36.42-01:45.47] Customer: One last question. So our car is also pending a repair with a [MEDICAL_PROCESS] [MEDICAL_PROCESS] because it's actually from like [DURATION] [DURATION] back from that haild storm and whatnot.
[01:45.89-01:54.42] Customer: And just in case they call in this [DURATION] and let us know, like, hey, turns out we can actually start bringing in your car and repair everything.
[01:54.60-02:00.45] Customer: If we do get it scheduled for next [DURATION], is there do you have a possibility to cancel it just in case?
[02:00.88-02:10.51] Agent: Yeah, what we could do is if you get the body shop to call in and you're getting all the body repair done, you could always call us and be like, hey, I need to push this out so we can put it on our tub.
[02:10.53-02:14.41] Agent: Be schedule and push it [DURATION] [DURATION] out and check with you [DURATION] [DURATION] later to see if the vehicle is ready.
[02:14.44-02:25.13] Agent: So then we could do the glass repair on itk and also I want to ask real quick for all the body work that's being done, is there any damage that is done to e on either frame of the front and back glass
[02:26.66-02:33.42] Customer: on the frame? I'm trying to think there might be o possibly.
[02:33.48-02:37.73] Agent: Yeah. Okay. Well, what I could always do is get pricing together for you.
[02:37.75-02:39.62] Customer: I don't have to move forward with scheduling it yet.
[02:39.66-02:43.46] Agent: You can double check the car and take a look at and see if that would cause any issues.
[02:43.52-02:46.31] Agent: Or you could shoot us a text at our phone number
[02:48.09-02:55.92] Agent: and I'll respond to you once I take a look at the vehicle and let you know if we can do an installation on it or if the damage to the vehicle would prevent us from doing it.
[02:56.10-02:57.60] Agent: Right, got. Got you.
[02:57.62-03:03.75] Customer: And just to clarify, because I know that you mentioned like, pushing it out, is there any way to just cancel it fully just in case?
[03:03.80-03:06.06] Agent: Yeah, if you just want to cancel itly that's not a problem.
[03:06.37-03:07.72] Agent: Okay, got. Got you.
[03:07.74-03:10.10] Agent: All right then. So, yeah, let me give the car a quick look then.
[03:10.13-03:12.22] Customer: And you said what was that phone number to call again?
[03:16.76-03:21.56] Agent: Our office line. My extension if you're trying to reach me back [PHONE_NUMBER].
[03:21.60-03:27.00] Agent: My name is [PERSON_NAME] and you could always m sorry, anybody give us a call and should be able to help you.
[03:27.17-03:28.49] Customer: Okay, Let me get
[03:33.06-03:34.69] Customer: [PHONE_NUMBER]. And what was your extension?
[03:37.03-03:38.94] Agent: [PHONE_NUMBER]. Okay, got you.
[03:38.96-03:39.72] Customer: I appreciate you so much.
[03:39.75-03:43.25] Customer: Let me go give the car a quick look and then I'll prob just call back then.
[03:43.82-03:45.11] Customer: Sounds good. Thank you very much.
[03:45.17-03:46.37] Customer: All right, thank you very much.
[03:46.46-03:46.59] Customer: Bye.","If you have a new order for glass in your home or business. If you have a new order for glass in your vehicle, press [PHONE_NUMBER] if you are making a payment. If you have a scheduling question, press [PHONE_NUMBER]. For anything else pertaining to an existing order, press [PHONE_NUMBER]. All other callers, please press [PHONE_NUMBER] or if you would like to leave a message. Thank you for calling all other callers. This call is being recorded. If you do not wish to be recorded, please disconnec","If you have a new order for glass in your home or business. If you have a new order for glass in your vehicle, press [PHONE_NUMBER] if you are making a payment. If you have a scheduling question, press [PHONE_NUMBER]. For anything else pertaining to an existing order, press [PHONE_NUMBER]. All other callers, please press [PHONE_NUMBER] or if you would like to leave a message. Thank you for calling all other callers. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME]. Hi there [PERSON_NAME]. This is [PERSON_NAME] speaking. I just want to check with you guys. So we have [ORGANIZATION] [DATE_INTERVAL] to Elantra that needs to get both the front and the backlass replaced. I was wondering like if you guys go with you, how far are you guys out with repairs gota at the current moment? We've filled the schedule for this [DURATION]. We are looking at next [DURATION]. I think there'still some availability on Monday if the glass is available. If you would like, I can get a ticket built for you. We can take a look at where the glass is at and what the cost and what it would be to replace. And then if you wanted to move forward with it, we can go ahead and get you scheduled. Okay, yeah, that would sound good. One last question. So our car is also pending a repair with a [MEDICAL_PROCESS] [MEDICAL_PROCESS] because it's actually from like [DURATION] [DURATION] back from that haild storm and whatnot. And just in case they call in this [DURATION] and let us know, like, hey, turns out we can actually start bringing in your car and repair everything. If we do get it scheduled for next [DURATION], is there do you have a possibility to cancel it just in case? Yeah, what we could do is if you get the body shop to call in and you're getting all the body repair done, you could always call us and be like, hey, I need to push this out so we can put it on our tub. Be schedule and push it [DURATION] [DURATION] out and check with you [DURATION] [DURATION] later to see if the vehicle is ready. So then we could do the glass repair on itk and also I want to ask real quick for all the body work that's being done, is there any damage that is done to e on either frame of the front and back glass on the frame? I'm trying to think there might be o possibly. Yeah. Okay. Well, what I could always do is get pricing together for you. I don't have to move forward with scheduling it yet. You can double check the car and take a look at and see if that would cause any issues. Or you could shoot us a text at our phone number and I'll respond to you once I take a look at the vehicle and let you know if we can do an installation on it or if the damage to the vehicle would prevent us from doing it. Right, got. Got you. And just to clarify, because I know that you mentioned like, pushing it out, is there any way to just cancel it fully just in case? Yeah, if you just want to cancel itly that's not a problem. Okay, got. Got you. All right then. So, yeah, let me give the car a quick look then. And you said what was that phone number to call again? Our office line. My extension if you're trying to reach me back [PHONE_NUMBER]. My name is [PERSON_NAME] and you could always m sorry, anybody give us a call and should be able to help you. Okay, Let me get [PHONE_NUMBER]. And what was your extension? [PHONE_NUMBER]. Okay, got you. I appreciate you so much. Let me go give the car a quick look and then I'll prob just call back then. Sounds good. Thank you very much. All right, thank you very much. Bye."
99,1332,74f77bc117d44178b647ff3012a3d14a,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/74f77bc117d44178b647ff3012a3d14a_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.907561,0.9075609895337773,478.0,1051,1051,2.198744769874477,113,8,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.529,96,44,30,22,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.00-00:01.29] IVR/System: Thank for calling [ORGANIZATION] [ORGANIZATION].
[00:01.35-00:05.45] IVR/System: [ORGANIZATION] serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL].
[00:05.59-00:12.47] IVR/System: If you have an account with us an existing appointment to book new glass service for your home or business
[00:13.70-00:14.63] IVR/System: to book
[00:21.05-00:23.61] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:23.77-00:31.61] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:31.80-00:37.35] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[00:37.41-00:47.34] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[00:54.31-01:02.32] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfnt before we start [ORGANIZATION] understands your business can't close if a window breaks.
[01:02.43-01:06.47] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[01:06.57-01:11.55] IVR/System: We'll measure the window or door opening an expedite the replacement glass order with priority service.
[01:11.65-01:19.25] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[01:20.75-01:29.84] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistance, reflective, energy efficient or even two way mirrors.
[01:29.97-01:37.00] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs.
[01:43.42-01:49.57] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[01:49.63-01:58.46] IVR/System: Advantage Plans Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies.
[01:58.60-02:07.03] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[02:07.42-02:12.41] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[02:12.57-02:16.84] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[02:24.21-02:27.54] IVR/System: All calls are recorded for quality and training purposes.
[02:36.00-02:38.47] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:38.56-02:39.60] IVR/System: We fix your pains.
[02:39.69-02:54.37] Customer: This is [PERSON_NAME]. Hello, I'm calling from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] in [LOCATION] and we had a glass like the side glass of our entryway door kicked and cracked and ready to
[02:56.38-02:59.72] Customer: fall in. So I need emergency Understood.
[02:59.75-03:04.10] Agent: Well I'm very sorry to hear that and we can definitely help you out with that.
[03:04.16-03:07.00] Agent: So you said [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] first.
[03:07.07-03:11.00] Agent: Is it spelled out [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or is it one that f spelled out
[03:12.62-03:14.38] Agent: thank you. And you said [ORGANIZATION] [ORGANIZATION]?
[03:14.41-03:16.04] Agent: And what was your name please?
[03:16.21-03:19.31] Customer: [PERSON_NAME]. First name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name?
[03:19.34-03:22.44] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[03:23.97-03:27.16] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Correct.
[03:28.50-03:31.24] Agent: Thank you. Ma'am and what was a good phone number for you there, please?
[03:31.94-03:34.12] Customer: [PHONE_NUMBER] I'm going to give you myself because
[03:37.01-03:44.62] Customer: [PHONE_NUMBER] [PHONE_NUMBER] yes.
[03:45.91-03:48.06] Agent: And where did you find our phone number today?
[03:48.63-03:49.38] Customer: Online.
[03:50.88-03:52.38] Agent: Online. Perfect. Thank you.
[03:53.00-03:57.72] Agent: And you said it was the door there on the school that's like a commercial glass door, is that correct?
[03:57.88-04:00.35] Customer: Right, it's next to the door.
[04:00.51-04:08.41] Customer: So it's a door length narrow, long piece of glass next to the entryway door by your office.
[04:09.84-04:24.54] Customer: Okay. Like a sidelight, kind of like a sidel light but it's probably maybe 14 inches wide, maybe a little bit wider, I'm not sure, I can't estimate really fast to my head but maybe 16 inches wide and about, you know,
[04:26.19-04:28.42] Customer: let's see, over 16.
[04:30.57-04:33.68] Agent: Understood. And what would be a good email address for you please?
[04:42.94-04:43.71] Customer: Org.
[04:47.94-04:49.36] Agent: Thank you. So that was first
[04:52.18-04:53.00] Customer: correct.
[04:54.50-04:57.32] Agent: And then which county is the school in there?
[04:57.47-04:58.37] Customer: [LOCATION].
[05:00.46-05:02.70] Agent: [LOCATION]. Thank you. And the zip code please?
[05:02.87-05:04.78] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] Sorry.
[05:04.84-05:06.29] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[05:08.19-05:09.49] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[05:09.54-05:11.49] Agent: Thank you. [LOCATION].
[05:13.14-05:15.19] Customer: Yes, [LOCATION] [LOCATION] [LOCATION].
[05:15.35-05:19.29] Agent: And do you know if that's a double or single pane glass?
[05:21.14-05:22.05] Customer: I don't.
[05:23.37-05:25.79] Agent: I'm guessing double. Okay,
[05:28.61-05:32.44] Agent: perfect. Thank you. And you said approximately 16 inches by about 6ft, was it?
[05:32.58-05:34.02] Customer: Yeah, approximately.
[05:35.76-05:38.94] Agent: And then do you know if the frame around the glasses it.
[05:39.64-05:42.90] Agent: No need to measure'll have our professional out there and get the exact measurements.
[05:42.93-05:45.06] Agent: As long as we just have like an approximate size.
[05:45.96-05:50.44] Agent: And then the frame, do you know if it's used either wood, vinyl, aluminum or steel?
[05:51.55-05:52.64] Customer: Probably steel.
[05:57.02-05:59.01] Agent: Perfect. Thank you. But again, I don't know.
[05:59.10-06:03.02] Agent: You said you were requesting like an emergency board up service for them.
[06:03.06-06:07.52] Customer: Yes, I have kids coming into the building this [DURATION] and parents.
[06:08.11-06:15.65] Agent: Understood. Yeah. And then we do have a $[MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] minimum emergency fee for us to come out there and secure the property.
[06:15.72-06:19.14] Agent: And then if we have the glass and stock, we're able to replace it right then and there.
[06:19.31-06:23.01] Agent: Otherwise we'd let you know when it came in and schedule a future appointment for the installation.
[06:23.31-06:27.71] Agent: Okay. And what is the address for the location please?
[06:27.88-06:38.52] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[06:38.66-06:39.42] Customer: Correct.
[06:40.89-06:43.63] Agent: Thank you ma'am. And [PHONE_NUMBER] [PHONE_NUMBER].
[06:43.66-06:46.12] Agent: Was there an alternate phonel breed like to list as well?
[06:51.21-06:54.95] Customer: That's the office number but our [OCCUPATION] is out this [DURATION].
[06:56.57-06:59.19] Agent: Somebody may. And then just to repeat, you said
[07:03.13-07:03.92] Agent: correct.
[07:05.51-07:10.04] Agent: Perfect. And then were there any gate codes or any kind of special instructions for the [OCCUPATION]?
[07:10.22-07:10.94] Customer: No.
[07:13.95-07:16.92] Agent: All right, well I do want to thank you for giving us a call here at [ORGANIZATION].
[07:16.98-07:21.12] Agent: As a reminder, we are available to assist with all of your glass needs, including automotive.
[07:21.30-07:22.65] Agent: I do have that request in here.
[07:22.68-07:27.08] Agent: Then dispatch should be following up with you shortly to provide an ETA for the [OCCUPATION].
[07:27.26-07:29.23] Agent: And I hope you have a good rest of your day.
[07:29.41-07:31.21] Customer: Okay. Is that going to be today?
[07:32.57-07:35.93] Agent: Yes, ma'am. Okay. All right, thank you.
[07:35.95-07:37.36] Agent: Because we're here. Tell [PERSON_NAME]
[07:39.86-07:42.00] Agent: understood. So. Yeah, I'll get over to him immediately.
[07:42.05-07:44.57] Agent: He should be following back up with you here just momentarily.
[07:44.62-07:47.88] Agent: It would be just as soon as he gets the message and gets freed up.
[07:48.05-07:49.54] Customer: Got it. I appreciate it.
[07:49.57-07:52.39] Agent: Thank you. You're very welcome.
[07:52.46-07:53.57] Agent: Have a good rest of your day.
[07:53.69-07:54.92] Customer: You, too. Bye.",Thank for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us an existing appointment to book new glass service for your home or business to book [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doo,"Thank for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us an existing appointment to book new glass service for your home or business to book [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfnt before we start [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening an expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistance, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plans Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME]. Hello, I'm calling from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] in [LOCATION] and we had a glass like the side glass of our entryway door kicked and cracked and ready to fall in. So I need emergency Understood. Well I'm very sorry to hear that and we can definitely help you out with that. So you said [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] first. Is it spelled out [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or is it one that f spelled out thank you. And you said [ORGANIZATION] [ORGANIZATION]? And what was your name please? [PERSON_NAME]. First name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Correct. Thank you. Ma'am and what was a good phone number for you there, please? [PHONE_NUMBER] I'm going to give you myself because [PHONE_NUMBER] [PHONE_NUMBER] yes. And where did you find our phone number today? Online. Online. Perfect. Thank you. And you said it was the door there on the school that's like a commercial glass door, is that correct? Right, it's next to the door. So it's a door length narrow, long piece of glass next to the entryway door by your office. Okay. Like a sidelight, kind of like a sidel light but it's probably maybe 14 inches wide, maybe a little bit wider, I'm not sure, I can't estimate really fast to my head but maybe 16 inches wide and about, you know, let's see, over 16. Understood. And what would be a good email address for you please? Org. Thank you. So that was first correct. And then which county is the school in there? [LOCATION]. [LOCATION]. Thank you. And the zip code please? [LOCATION] [LOCATION] [LOCATION] [LOCATION] Sorry. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Thank you. [LOCATION]. Yes, [LOCATION] [LOCATION] [LOCATION]. And do you know if that's a double or single pane glass? I don't. I'm guessing double. Okay, perfect. Thank you. And you said approximately 16 inches by about 6ft, was it? Yeah, approximately. And then do you know if the frame around the glasses it. No need to measure'll have our professional out there and get the exact measurements. As long as we just have like an approximate size. And then the frame, do you know if it's used either wood, vinyl, aluminum or steel? Probably steel. Perfect. Thank you. But again, I don't know. You said you were requesting like an emergency board up service for them. Yes, I have kids coming into the building this [DURATION] and parents. Understood. Yeah. And then we do have a $[MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] minimum emergency fee for us to come out there and secure the property. And then if we have the glass and stock, we're able to replace it right then and there. Otherwise we'd let you know when it came in and schedule a future appointment for the installation. Okay. And what is the address for the location please? [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Correct. Thank you ma'am. And [PHONE_NUMBER] [PHONE_NUMBER]. Was there an alternate phonel breed like to list as well? That's the office number but our [OCCUPATION] is out this [DURATION]. Somebody may. And then just to repeat, you said correct. Perfect. And then were there any gate codes or any kind of special instructions for the [OCCUPATION]? No. All right, well I do want to thank you for giving us a call here at [ORGANIZATION]. As a reminder, we are available to assist with all of your glass needs, including automotive. I do have that request in here. Then dispatch should be following up with you shortly to provide an ETA for the [OCCUPATION]. And I hope you have a good rest of your day. Okay. Is that going to be today? Yes, ma'am. Okay. All right, thank you. Because we're here. Tell [PERSON_NAME] understood. So. Yeah, I'll get over to him immediately. He should be following back up with you here just momentarily. It would be just as soon as he gets the message and gets freed up. Got it. I appreciate it. Thank you. You're very welcome. Have a good rest of your day. You, too. Bye."
100,1142,6549bc50449f452384e5053e8c5151e7,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6549bc50449f452384e5053e8c5151e7_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91621435,0.9162143576158941,346.0,755,755,2.1820809248554913,60,7,"[DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.525,76,47,29,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.53-00:02.69] Agent: [OCCUPATION] [OCCUPATION], this is [PERSON_NAME].
[00:02.73-00:04.04] Agent: How can I help you today?
[00:04.93-00:07.99] Customer: Hi, yes, my name is [PERSON_NAME] and I'm trying to figure out.
[00:08.06-00:10.63] Customer: I have a [DATE_INTERVAL] [ORGANIZATION] Expedition.
[00:11.10-00:14.15] Customer: I'm having issues with the glass and the shade.
[00:15.70-00:17.23] Customer: Anybody can help me out with that.
[00:18.54-00:20.23] Agent: We could do the.
[00:21.02-00:23.68] Agent: I don't know about the shade because we don't do the tinted.
[00:24.21-00:25.88] Agent: What is the year of your vehicle?
[00:26.95-00:28.92] Customer: It's a [DATE_INTERVAL] and [DATE_INTERVAL].
[00:29.17-00:31.57] Agent: [DATE_INTERVAL]. The make and model?
[00:33.27-00:35.05] Customer: [ORGANIZATION] Expeditions. Platinum.
[00:40.10-00:42.65] Customer: [ORGANIZATION] Expedition, you said
[00:44.74-00:46.09] Customer: it is a platinum.
[00:46.83-00:47.77] Customer: Platinum.
[00:49.98-00:51.65] Agent: Okay. What is your phone number?
[01:05.44-01:08.70] Agent: Corct. What is your first and last name?
[01:09.48-01:10.75] Customer: [PERSON_NAME] [PERSON_NAME].
[01:12.69-01:17.88] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:18.89-01:21.25] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:21.33-01:24.80] Agent: Like [PERSON_NAME]. Perfect. Okay.
[01:27.73-01:29.47] Customer: And it'just the front reshield.
[01:30.78-01:32.56] Customer: No, it's the sunroof.
[01:33.22-01:35.23] Customer: Sunroof. Perfect. Oay.
[01:37.30-01:38.38] Agent: Okay, give me one second.
[01:38.42-01:39.95] Agent: Okay, I'm going to put you on a brief hold.
[01:40.73-01:41.75] Customer: You got it.
[01:44.31-01:46.95] Agent: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[01:47.09-01:53.53] Agent: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[01:53.94-01:56.15] Agent: Most can be installed in a single day.
[01:56.33-01:59.22] Agent: Or update your entry doors with elegant decorative glass.
[01:59.36-02:02.67] Agent: Choose from an amazing selection of glass patterns and finish it.
[02:02.85-02:05.40] Agent: We can also change the look of any room with a mirrorred wall.
[02:05.47-02:08.80] Agent: Or protect your wood furniture with custom made glass tops.
[02:08.98-02:13.02] Agent: With [OCCUPATION] [OCCUPATION] you'll always know the price up front before we start.
[02:15.88-02:18.27] Agent: The choice is clear in windshield replacement.
[02:18.36-02:21.96] Agent: [OCCUPATION] [OCCUPATION] believes your safety is more important than price.
[02:22.12-02:29.44] Agent: We only recommend original equipment quality, crash tested windshields and use the same adhesives the [ORGANIZATION] makers do.
[02:29.62-02:37.25] Agent: Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[02:37.39-02:39.19] Agent: Don't put your safety at risk.
[02:39.32-02:41.60] Agent: Get the best guarantees in the business.
[02:41.74-02:44.38] Agent: Some exclusions apply. Ask for details.
[02:48.00-02:52.19] Agent: [ORGANIZATION] understands your business can't close if a window breaks.
[02:52.36-02:56.63] Agent: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[02:56.80-03:01.91] Agent: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[03:02.25-03:10.96] Agent: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[03:11.53-03:21.28] Agent: [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[03:21.78-03:28.69] Agent: Whether it's storefronts, dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business classass needs.
[03:32.12-03:39.32] Agent: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION].
[03:39.42-03:46.01] Agent: Advantage plans. Advantage plan members save 15% on all future repairs for the home and.
[03:47.96-03:49.41] Agent: Hi, are you still there?
[03:50.35-03:55.82] Customer: Yes, I'm here. You for the [DATE_INTERVAL] expeditionum, correct?
[03:56.76-04:04.02] Customer: Correct. Okay. And then I had just put it in my computer and I had saw that a lot came up.
[04:04.05-04:05.75] Agent: So do you happen to have the VIN number?
[04:07.32-04:09.90] Customer: So what I'm trying to figure out is the glass is fine.
[04:09.93-04:13.91] Customer: I'm wondering if you could do repairs on the track or anything.
[04:14.97-04:17.23] Customer: Oh, on the tracker on the sunroof.
[04:18.54-04:22.20] Customer: Yes. So like I said, if I try and open it, sometimes it pops.
[04:22.33-04:25.12] Customer: I actually have to push it down to try and open it.
[04:27.45-04:32.68] Customer: Okay, now my shade itself, the carpeted shade
[04:33.94-04:36.42] Customer: that doesn't want to slide all the way forward now either.
[04:36.54-04:38.71] Customer: I don't know if you guys help me out with that.
[04:39.13-04:40.44] Agent: Let me ask real quick.
[04:40.53-04:54.80] Agent: Okay, hold on. The priority service response emergencies, plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[04:54.94-04:59.75] Agent: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[04:59.92-05:03.93] Agent: Ask your [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan.
[05:04.00-05:08.46] Agent: Today, your windshield does more than keep out wind and rain.
[05:09.64-05:17.18] Agent: Hi. So for something like that, we do ask if you could come in so we can take a look at it and then we'd be able to give you a quote.
[05:19.27-05:21.94] Customer: Okay. And where are you guys located?
[05:22.60-05:26.16] Agent: We're located at [LOCATION] [LOCATION] [LOCATION].
[05:26.37-05:29.62] Agent: [LOCATION]. We're right off of [LOCATION] and [LOCATION].
[05:31.63-05:35.25] Customer: Okay. Okay, let me see when I can get in there.
[05:35.63-05:37.38] Agent: Okay. You can come in whenever you want.
[05:37.43-05:38.57] Agent: Today before [TIME] [TIME].
[05:39.61-05:42.46] Customer: Thank you. Bye. Bye.
[05:42.65-05:45.25] Agent: During an accident, the windshield helps keep you in the car.","[OCCUPATION] [OCCUPATION], this is [PERSON_NAME]. How can I help you today? Hi, yes, my name is [PERSON_NAME] and I'm trying to figure out. I have a [DATE_INTERVAL] [ORGANIZATION] Expedition. I'm having issues with the glass and the shade. Anybody can help me out with that. We could do the. I don't know about the shade because we don't do the tinted. What is the year of your vehicle? It's a [DATE_INTERVAL] and [DATE_INTERVAL]. [DATE_INTERVAL]. The make and model? [ORGANIZATION] Expeditions. Plat","[OCCUPATION] [OCCUPATION], this is [PERSON_NAME]. How can I help you today? Hi, yes, my name is [PERSON_NAME] and I'm trying to figure out. I have a [DATE_INTERVAL] [ORGANIZATION] Expedition. I'm having issues with the glass and the shade. Anybody can help me out with that. We could do the. I don't know about the shade because we don't do the tinted. What is the year of your vehicle? It's a [DATE_INTERVAL] and [DATE_INTERVAL]. [DATE_INTERVAL]. The make and model? [ORGANIZATION] Expeditions. Platinum. [ORGANIZATION] Expedition, you said it is a platinum. Platinum. Okay. What is your phone number? Corct. What is your first and last name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Like [PERSON_NAME]. Perfect. Okay. And it'just the front reshield. No, it's the sunroof. Sunroof. Perfect. Oay. Okay, give me one second. Okay, I'm going to put you on a brief hold. You got it. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finish it. We can also change the look of any room with a mirrorred wall. Or protect your wood furniture with custom made glass tops. With [OCCUPATION] [OCCUPATION] you'll always know the price up front before we start. The choice is clear in windshield replacement. [OCCUPATION] [OCCUPATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the [ORGANIZATION] makers do. Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for details. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [OCCUPATION] [OCCUPATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION]. Advantage plans. Advantage plan members save 15% on all future repairs for the home and. Hi, are you still there? Yes, I'm here. You for the [DATE_INTERVAL] expeditionum, correct? Correct. Okay. And then I had just put it in my computer and I had saw that a lot came up. So do you happen to have the VIN number? So what I'm trying to figure out is the glass is fine. I'm wondering if you could do repairs on the track or anything. Oh, on the tracker on the sunroof. Yes. So like I said, if I try and open it, sometimes it pops. I actually have to push it down to try and open it. Okay, now my shade itself, the carpeted shade that doesn't want to slide all the way forward now either. I don't know if you guys help me out with that. Let me ask real quick. Okay, hold on. The priority service response emergencies, plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan. Today, your windshield does more than keep out wind and rain. Hi. So for something like that, we do ask if you could come in so we can take a look at it and then we'd be able to give you a quote. Okay. And where are you guys located? We're located at [LOCATION] [LOCATION] [LOCATION]. [LOCATION]. We're right off of [LOCATION] and [LOCATION]. Okay. Okay, let me see when I can get in there. Okay. You can come in whenever you want. Today before [TIME] [TIME]. Thank you. Bye. Bye. During an accident, the windshield helps keep you in the car."
101,1058,5d8177ac934b47aba13ca28ba41e1b9f,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/5d8177ac934b47aba13ca28ba41e1b9f_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90737605,0.9073760297029703,422.0,1010,1010,2.3933649289099526,52,6,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.516,89,50,39,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:11.65-00:14.62] Agent: [ORGANIZATION]. [ORGANIZATION], this is [PERSON_NAME].
[00:14.68-00:15.88] Agent: How can I help you?
[00:16.82-00:22.71] Customer: Hi, my name is [PERSON_NAME] and I have an [ORGANIZATION] washer and dryer.
[00:23.18-00:25.20] Customer: Apparently looks like my driver.
[00:25.77-00:29.34] Customer: My dry stopped working, kind of stuck.
[00:29.38-00:30.57] Customer: I mean the lights turn on.
[00:30.63-00:31.73] Customer: I can hear the motor.
[00:31.79-00:36.31] Customer: But it probably the belt, I dont know what, it just doesnt spin.
[00:36.94-00:42.30] Customer: So I am looking for somebody to come and take a look at it.
[00:42.34-00:50.20] Customer: But before that I would like to know is there a charge for somebody to come and assess on what the issue is before I could fix it.
[00:52.45-00:54.45] Agent: Sure. Let me go ahead ahead and check this for you.
[00:54.47-00:56.07] Agent: I can share the these too.
[00:56.24-00:57.41] Agent: Can you hear me okay?
[00:57.43-01:04.65] Agent: Y. Yes. Okay. So in this case I will need to ask you a couple of details first.
[01:04.71-01:08.72] Agent: So then we can check on more information on how the Theraies work with [ORGANIZATION].
[01:08.77-01:11.52] Agent: [ORGANIZATION]. What's your first and last name?
[01:11.54-01:14.55] Customer: I'm sorry, my first name is [PERSON_NAME].
[01:14.64-01:16.42] Customer: My last name is [PERSON_NAME].
[01:18.05-01:20.34] Agent: Can you spell your first name for me?
[01:21.17-01:24.19] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:28.81-01:30.58] Agent: And your last name?
[01:32.36-01:37.50] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:39.81-01:42.31] Agent: Okay, perfect. So in this case
[01:45.92-01:47.75] Agent: is your number to reacher?
[01:49.00-01:49.75] Customer: Yes.
[01:51.44-01:55.55] Customer: The zip code for the property will be [LOCATION].
[01:56.22-01:57.05] Customer: Correct.
[01:58.75-02:01.51] Agent: Okay, so in this case let me explain what we do.
[02:01.57-02:03.11] Agent: It is send the [OCCUPATION].
[02:03.19-02:11.81] Agent: So that way they can do an inspection of the appliance and determine how it can be repaired along with itsri price.
[02:12.19-02:19.16] Agent: If after we give you the diagnosis, you choose not to perform the service.
[02:19.50-02:25.01] Agent: There will be a diagnostic of $[MONEY_AMOUNT].
[02:25.15-02:29.96] Agent: Again, this is only if you choose not to perform the service.
[02:30.29-02:38.95] Agent: Other than that, if you allow the [OCCUPATION] to perform the repair, he will give you the quote for doing the service.
[02:39.06-02:44.38] Agent: And you will only be paying that amount, not with the diagnostic fee on top.
[02:44.56-02:50.27] Agent: So in this case, to arrange the visit I will need to ask you a couple of these..s as well.
[02:50.42-02:52.91] Agent: I will need have the address.
[02:54.66-02:57.47] Agent: One more question before you move forward.
[02:57.94-03:01.59] Agent: So let's say that the [OCCUPATION] is out here.
[03:02.09-03:10.77] Agent: He does the diagnosis and then he figures out that there is a path that needs to be ordered in order to fix it.
[03:10.87-03:12.96] Agent: If so, then he will go back
[03:15.00-03:16.63] Agent: later on and then install it.
[03:16.68-03:21.09] Agent: So even in that I only pay for the work
[03:24.00-03:26.23] Agent: whenever we order the part.
[03:26.33-03:28.19] Agent: Let me check here one second.
[03:28.28-03:29.98] Agent: Whenever we order the part.
[03:30.11-03:32.46] Agent: And it takes like the time frame, right.
[03:32.51-03:34.69] Agent: To get it received.
[03:34.88-03:40.47] Agent: After you receive the part, we will submit a request to follow up to our [OCCUPATION].
[03:40.53-03:48.78] Agent: So they inst all the part but that will be covered under the warranty because it's a follow up of a service that you received before.
[03:49.88-03:56.31] Customer: Okay. So roughly what is the kind of cost I would be looking at?
[03:56.36-04:00.34] Customer: I mean just the high level because here is my question right.
[04:00.72-04:04.09] Customer: And I can give you the serial number of the [ORGANIZATION] Drer.
[04:04.12-04:10.54] Customer: I dont know how old this is and I thinking I have been using it for almost [DURATION] [DURATION] so im am sure its older than that.
[04:10.65-04:19.01] Customer: Okay. So I was just wondering like know do you buy second sales?
[04:19.07-04:21.44] Customer: I mean do you do a second sales of appliances?
[04:21.49-04:26.94] Customer: Like I have a washer that is working it just a dryer and I think its probably the best.
[04:28.12-04:30.38] Customer: Do you have options where you purchase it
[04:32.64-04:39.26] Customer: if you like give you appliance like a donation or sell it as a second use?
[04:39.56-04:52.27] Agent: We will need to submit a request to the [OCCUPATION] so they can follow up on that because I will not be able to tell like a price or how it works for selling or donating the appliance.
[04:52.36-04:55.03] Agent: It's something that the [OCCUPATION] will check on that.
[04:55.20-05:00.23] Agent: Other than that if you like to get the appliance repair we can arrange the visit.
[05:00.32-05:04.55] Agent: They will do the inspection and they will give you the quote for doing the repair?
[05:05.38-05:09.71] Agent: For doing the repair they would give me the code if they have to buy the appliance.
[05:09.81-05:18.40] Agent: Like if they say that its a second hand appliance we can buy it Then would they give me a quote for how much they would buy it from me.
[05:20.14-05:23.25] Agent: Cor. But they will do the inspection first.
[05:25.02-05:30.29] Customer: Okay. And for the inspection is there a fee if they have to buy the appliance from me?
[05:32.29-05:41.35] Agent: It's hard for me to say if you need to sell the appliance I will send a request to our [OCCUPATION] and they will get in contact with you to give you more information.
[05:42.25-05:44.26] Customer: Yeah, could you do that also?
[05:45.00-05:49.23] Customer: I mean that because I'd rather just sell it and buy a new appliance.
[05:50.37-05:54.44] Customer: And I know on this one is probably just the belt which is $[MONEY_AMOUNT] or something.
[05:54.46-05:55.40] Customer: The belt is the problem.
[05:55.46-05:59.91] Customer: But then I wanted to like upgrade the appliance and dryer.
[05:59.97-06:02.23] Customer: The washer works perfectly fine.
[06:02.26-06:05.37] Customer: I dont have any issues with the washer, its just the dryer.
[06:05.42-06:12.02] Customer: So I was just thinking like maybe I can just sell both of them and you know move forward with buying another one.
[06:12.06-06:15.25] Customer: So can you have a [OCCUPATION] reach out to me?
[06:17.62-06:21.32] Agent: Sure. I will send your information and they will get in contact with you.
[06:22.19-06:23.64] Customer: Okay. Yeah.
[06:26.02-06:27.24] Agent: Thank you for choosingd [ORGANIZATION].
[06:27.27-06:28.83] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[06:28.88-06:30.31] Agent: We appreciate your business.
[06:31.21-06:34.00] Customer: Thank you. So when can I expect the call Is curious.
[06:36.06-06:43.56] Agent: I will not be able to specify a time frame, but I will send this as an urgent priority so they can contact you as soon as they can.
[06:44.33-06:46.60] Customer: Okay, fine. Thank you so much.
[06:47.98-06:50.74] Agent: Thank you for chooing [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[06:50.77-06:52.19] Agent: We appreciate your business.
[06:53.33-06:55.39] Customer: Okay, awesome. Thank you so much
[06:56.77-06:58.54] Customer: than Bye.","[ORGANIZATION]. [ORGANIZATION], this is [PERSON_NAME]. How can I help you? Hi, my name is [PERSON_NAME] and I have an [ORGANIZATION] washer and dryer. Apparently looks like my driver. My dry stopped working, kind of stuck. I mean the lights turn on. I can hear the motor. But it probably the belt, I dont know what, it just doesnt spin. So I am looking for somebody to come and take a look at it. But before that I would like to know is there a charge for somebody to come and assess on what the issu","[ORGANIZATION]. [ORGANIZATION], this is [PERSON_NAME]. How can I help you? Hi, my name is [PERSON_NAME] and I have an [ORGANIZATION] washer and dryer. Apparently looks like my driver. My dry stopped working, kind of stuck. I mean the lights turn on. I can hear the motor. But it probably the belt, I dont know what, it just doesnt spin. So I am looking for somebody to come and take a look at it. But before that I would like to know is there a charge for somebody to come and assess on what the issue is before I could fix it. Sure. Let me go ahead ahead and check this for you. I can share the these too. Can you hear me okay? Y. Yes. Okay. So in this case I will need to ask you a couple of details first. So then we can check on more information on how the Theraies work with [ORGANIZATION]. [ORGANIZATION]. What's your first and last name? I'm sorry, my first name is [PERSON_NAME]. My last name is [PERSON_NAME]. Can you spell your first name for me? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And your last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, perfect. So in this case is your number to reacher? Yes. The zip code for the property will be [LOCATION]. Correct. Okay, so in this case let me explain what we do. It is send the [OCCUPATION]. So that way they can do an inspection of the appliance and determine how it can be repaired along with itsri price. If after we give you the diagnosis, you choose not to perform the service. There will be a diagnostic of $[MONEY_AMOUNT]. Again, this is only if you choose not to perform the service. Other than that, if you allow the [OCCUPATION] to perform the repair, he will give you the quote for doing the service. And you will only be paying that amount, not with the diagnostic fee on top. So in this case, to arrange the visit I will need to ask you a couple of these..s as well. I will need have the address. One more question before you move forward. So let's say that the [OCCUPATION] is out here. He does the diagnosis and then he figures out that there is a path that needs to be ordered in order to fix it. If so, then he will go back later on and then install it. So even in that I only pay for the work whenever we order the part. Let me check here one second. Whenever we order the part. And it takes like the time frame, right. To get it received. After you receive the part, we will submit a request to follow up to our [OCCUPATION]. So they inst all the part but that will be covered under the warranty because it's a follow up of a service that you received before. Okay. So roughly what is the kind of cost I would be looking at? I mean just the high level because here is my question right. And I can give you the serial number of the [ORGANIZATION] Drer. I dont know how old this is and I thinking I have been using it for almost [DURATION] [DURATION] so im am sure its older than that. Okay. So I was just wondering like know do you buy second sales? I mean do you do a second sales of appliances? Like I have a washer that is working it just a dryer and I think its probably the best. Do you have options where you purchase it if you like give you appliance like a donation or sell it as a second use? We will need to submit a request to the [OCCUPATION] so they can follow up on that because I will not be able to tell like a price or how it works for selling or donating the appliance. It's something that the [OCCUPATION] will check on that. Other than that if you like to get the appliance repair we can arrange the visit. They will do the inspection and they will give you the quote for doing the repair? For doing the repair they would give me the code if they have to buy the appliance. Like if they say that its a second hand appliance we can buy it Then would they give me a quote for how much they would buy it from me. Cor. But they will do the inspection first. Okay. And for the inspection is there a fee if they have to buy the appliance from me? It's hard for me to say if you need to sell the appliance I will send a request to our [OCCUPATION] and they will get in contact with you to give you more information. Yeah, could you do that also? I mean that because I'd rather just sell it and buy a new appliance. And I know on this one is probably just the belt which is $[MONEY_AMOUNT] or something. The belt is the problem. But then I wanted to like upgrade the appliance and dryer. The washer works perfectly fine. I dont have any issues with the washer, its just the dryer. So I was just thinking like maybe I can just sell both of them and you know move forward with buying another one. So can you have a [OCCUPATION] reach out to me? Sure. I will send your information and they will get in contact with you. Okay. Yeah. Thank you for choosingd [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We appreciate your business. Thank you. So when can I expect the call Is curious. I will not be able to specify a time frame, but I will send this as an urgent priority so they can contact you as soon as they can. Okay, fine. Thank you so much. Thank you for chooing [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We appreciate your business. Okay, awesome. Thank you so much than Bye."
102,2995,e6a37fa214f54583b3642f3ac0a85736,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e6a37fa214f54583b3642f3ac0a85736_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9207518,0.9207518027734977,208.0,649,649,3.1201923076923075,19,6,"[DURATION], [EMAIL_ADDRESS], [MARITAL_STATUS], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME]",44,False,88.514,61,33,27,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.33-00:02.76] IVR/System: [ORGANIZATION] [ORGANIZATION]. We fix your pains.
[00:02.85-00:05.40] Agent: Ms. [PERSON_NAME]. Hi, this is [PERSON_NAME] [PERSON_NAME].
[00:05.45-00:10.25] Customer: You guys came. Somebody came out last week and gave us a quote on one of our windows in our home.
[00:10.43-00:13.27] Agent: Okay. And I'm just double checking.
[00:13.30-00:17.23] Customer: Is there a way for you guys to email me a copy of the quote?
[00:17.89-00:20.05] Agent: You like that? Oh, sorry.
[00:20.07-00:21.57] Agent: Go ahead, Go ahead.
[00:21.75-00:23.37] Agent: You have that quote number?
[00:23.51-00:25.39] Agent: I'll pull it up here so I can get a.
[00:25.80-00:28.96] Customer: Okay. Ye Nop just called me and told me how much it was.
[00:29.14-00:34.60] Agent: Okay. I should be able to find it, but yeah, as soon as I find it, I can get you sent over an email.
[00:34.78-00:38.71] Customer: Okay. And then we probably will go ahead and have you guys do that.
[00:38.89-00:42.91] Agent: Okaynd. Oh, here it is.
[00:43.08-00:45.13] Agent: [EMAIL_ADDRESS]. Yes.
[00:46.44-00:49.27] Customer: Okay. Yeah. What is an email?
[00:49.29-00:51.58] Agent: You want it sent to at?
[01:05.25-01:07.23] Customer: Yep. Okay.
[01:09.30-01:11.76] Agent: 8. And you want us to go ahead and order that?
[01:11.93-01:14.23] Customer: Yeah. Okay. All right.
[01:14.26-01:15.84] Agent: Yeah. So the total [MONEY_AMOUNT].
[01:15.97-01:18.75] Customer: One insulated unit. Okay, Yeah, I can do that.
[01:18.90-01:20.39] Agent: Okay. Do you know if that.
[01:20.46-01:23.09] Customer: That's the whole. I mean, because there's two panes on there.
[01:23.14-01:25.19] Customer: So that replaces both paes, correct?
[01:25.58-01:28.90] Agent: Yep. Yeah. The double insulated unit, they come kind of like a sandwich.
[01:29.00-01:30.76] Agent: So both pieces of glass are the outside.
[01:30.81-01:32.75] Agent: So we have to order the whole.
[01:32.82-01:34.02] Agent: We call them units.
[01:34.17-01:35.36] Customer: That's what I was thinking.
[01:35.45-01:38.19] Customer: The other question is, is there a way
[01:39.45-01:43.47] Customer: when they come, if they were to plastic off the inside of the window?
[01:44.59-01:47.61] Customer: The issue is I don't want flies in my house [DURATION] [DURATION] long.
[01:48.19-01:50.25] Agent: Oh, sure. Like when they come.
[01:50.88-01:52.59] Agent: When they come and swap it out, you mean?
[01:52.67-02:02.50] Agent: Yeah, yeah. It's. We kind of wait until, like, the hole is prepped, basically, and then as soon as we're ready to put the other one in, we take the other one out.
[02:02.55-02:05.68] Agent: So it's only out for as long as it takes to get the new one in.
[02:05.86-02:08.64] Agent: O. So we don't have to leave it out for an extended amount of time.
[02:08.70-02:11.76] Agent: We just kind of swap them, pull it out.
[02:11.81-02:16.68] Customer: Okay. We had to get together this last weekend and the flies from everybody in and out, in and out.
[02:16.70-02:19.19] Customer: And I said, what if they take that window?
[02:19.72-02:26.97] Agent: Yeah, no, they try to swap them as fast as they can, but it just depends on, you know, how difficult it is to get one out.
[02:27.03-02:29.66] Agent: But then as soon as the hole is prepped, we just put the other one right back in.
[02:29.69-02:33.05] Agent: So it doesn't need to be open like [DURATION] [DURATION] or [DURATION] [DURATION] or anything.
[02:33.23-02:39.28] Customer: Okay. So if I wanted my son to just put some plastic on the inside, it's not going to affect them in
[02:40.66-02:47.93] Agent: no, it shouldn't. They'll let you know, though, if, like, if anything needs to be moved or taken down around it.
[02:48.22-02:52.60] Customer: Yeah. So if you want to just send me the quote and then if you want to, just let me know ahead of time.
[02:52.67-02:53.72] Customer: My [MARITAL_STATUS] is using.
[02:53.79-02:55.00] Customer: He's home every day.
[02:55.43-02:59.89] Customer: Sure. So just let me know when they plan on going and I can give him heads up.
[03:00.06-03:01.04] Agent: Sure, that sounds good.
[03:01.07-03:05.30] Agent: Yeah. Their lead times right now from the supplier are about [DURATION] [DURATION] [DURATION] [DURATION].
[03:05.36-03:13.26] Agent: Some are pushing for, but as soon as we see it, as soon as it gets here, we'll give you a call and set up an appointment for us to come in and install it.
[03:13.43-03:14.98] Customer: Okay. And then if you call.
[03:15.12-03:18.00] Customer: Yeah, when you call, then I'll go ahead and pay you over the phone.
[03:18.31-03:19.66] Customer: Yeah, that's just fine.
[03:19.82-03:21.56] Customer: Yes. Okay, sounds good.
[03:21.59-03:22.57] Agent: We'll plan on that then.
[03:22.62-03:24.18] Agent: Thank you. Okay, sounds good.
[03:24.20-03:25.38] Agent: Thanks, [PERSON_NAME]. Have a good day.
[03:25.50-03:26.41] Customer: You too. Bye. Bye.
[03:26.50-03:26.90] Customer: Thanks. Bye.","[ORGANIZATION] [ORGANIZATION]. We fix your pains. Ms. [PERSON_NAME]. Hi, this is [PERSON_NAME] [PERSON_NAME]. You guys came. Somebody came out last week and gave us a quote on one of our windows in our home. Okay. And I'm just double checking. Is there a way for you guys to email me a copy of the quote? You like that? Oh, sorry. Go ahead, Go ahead. You have that quote number? I'll pull it up here so I can get a. Okay. Ye Nop just called me and told me how much it was. Okay. I should be able to f","[ORGANIZATION] [ORGANIZATION]. We fix your pains. Ms. [PERSON_NAME]. Hi, this is [PERSON_NAME] [PERSON_NAME]. You guys came. Somebody came out last week and gave us a quote on one of our windows in our home. Okay. And I'm just double checking. Is there a way for you guys to email me a copy of the quote? You like that? Oh, sorry. Go ahead, Go ahead. You have that quote number? I'll pull it up here so I can get a. Okay. Ye Nop just called me and told me how much it was. Okay. I should be able to find it, but yeah, as soon as I find it, I can get you sent over an email. Okay. And then we probably will go ahead and have you guys do that. Okaynd. Oh, here it is. [EMAIL_ADDRESS]. Yes. Okay. Yeah. What is an email? You want it sent to at? Yep. Okay. 8. And you want us to go ahead and order that? Yeah. Okay. All right. Yeah. So the total [MONEY_AMOUNT]. One insulated unit. Okay, Yeah, I can do that. Okay. Do you know if that. That's the whole. I mean, because there's two panes on there. So that replaces both paes, correct? Yep. Yeah. The double insulated unit, they come kind of like a sandwich. So both pieces of glass are the outside. So we have to order the whole. We call them units. That's what I was thinking. The other question is, is there a way when they come, if they were to plastic off the inside of the window? The issue is I don't want flies in my house [DURATION] [DURATION] long. Oh, sure. Like when they come. When they come and swap it out, you mean? Yeah, yeah. It's. We kind of wait until, like, the hole is prepped, basically, and then as soon as we're ready to put the other one in, we take the other one out. So it's only out for as long as it takes to get the new one in. O. So we don't have to leave it out for an extended amount of time. We just kind of swap them, pull it out. Okay. We had to get together this last weekend and the flies from everybody in and out, in and out. And I said, what if they take that window? Yeah, no, they try to swap them as fast as they can, but it just depends on, you know, how difficult it is to get one out. But then as soon as the hole is prepped, we just put the other one right back in. So it doesn't need to be open like [DURATION] [DURATION] or [DURATION] [DURATION] or anything. Okay. So if I wanted my son to just put some plastic on the inside, it's not going to affect them in no, it shouldn't. They'll let you know, though, if, like, if anything needs to be moved or taken down around it. Yeah. So if you want to just send me the quote and then if you want to, just let me know ahead of time. My [MARITAL_STATUS] is using. He's home every day. Sure. So just let me know when they plan on going and I can give him heads up. Sure, that sounds good. Yeah. Their lead times right now from the supplier are about [DURATION] [DURATION] [DURATION] [DURATION]. Some are pushing for, but as soon as we see it, as soon as it gets here, we'll give you a call and set up an appointment for us to come in and install it. Okay. And then if you call. Yeah, when you call, then I'll go ahead and pay you over the phone. Yeah, that's just fine. Yes. Okay, sounds good. We'll plan on that then. Thank you. Okay, sounds good. Thanks, [PERSON_NAME]. Have a good day. You too. Bye. Bye. Thanks. Bye."
103,3064,ee0fa1ced2944ae9bd77fc9b21b6f95d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ee0fa1ced2944ae9bd77fc9b21b6f95d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9076316,0.9076315890688259,403.0,988,988,2.4516129032258065,51,5,"[DATE_INTERVAL], [DURATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.508,95,16,40,39,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:05.93-00:06.97] IVR/System: Thanks for calling [ORGANIZATION] [ORGANIZATION].
[00:06.99-00:07.89] IVR/System: This is [PERSON_NAME] speaking.
[00:07.93-00:08.91] IVR/System: Can you hold please?
[00:10.89-00:21.63] IVR/System: Yes. Thank you. Call the Best [OCCUPATION] We'glass Doctor replaces all types of glass for your home auto.
[00:21.74-00:26.82] IVR/System: Even at your business, there's never been a better time to beautify your home with glass.
[00:27.00-00:30.08] IVR/System: Exquisite decorative glass inserts for your entry door.
[00:30.21-00:34.42] IVR/System: A custom design shower andlose glass tabletops and mirrors.
[00:34.57-00:39.91] IVR/System: [ORGANIZATION] [ORGANIZATION] has a dazzling array of products and expert friendly [OCCUPATION].
[00:44.28-00:46.89] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:47.03-00:53.42] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[00:53.80-00:56.05] IVR/System: Most can be installed in a single day.
[00:56.23-00:59.13] IVR/System: Or update your entry doors with elegant decorative glass.
[00:59.28-01:02.54] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[01:02.72-01:05.28] IVR/System: We can also change the look of any room with a mirrorred wall.
[01:05.35-01:08.70] IVR/System: Or protect your wood furniture with custom made glass tops.
[01:08.88-01:12.67] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upf front before we start.
[01:12.75-01:15.62] IVR/System: Call the [ORGANIZATION] [ORGANIZATION] will fit your pain.
[01:15.80-01:20.29] IVR/System: We can handle all of your insurance claim where the quick is cured.
[01:20.46-01:25.19] IVR/System: Whenever your glass break last [OCCUPATION] call the [ORGANIZATION] [ORGANIZATION].
[01:25.31-01:29.88] IVR/System: Pick your pace. The choice is clear in windshield replacement.
[01:29.97-01:33.60] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[01:33.77-01:41.05] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the carmakers do.
[01:41.23-01:48.86] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[01:49.00-01:50.80] IVR/System: Don't put your safety at risk.
[01:50.93-01:53.22] IVR/System: Get the best guarantees in the business.
[01:53.37-01:55.97] IVR/System: Some exclusions apply. Ask for details.
[02:00.31-02:04.46] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[02:04.63-02:08.92] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[02:09.10-02:14.22] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[02:14.59-02:23.28] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[02:23.81-02:33.59] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[02:34.06-02:41.03] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs
[02:44.62-02:50.40] IVR/System: handleur call the [ORGANIZATION] [ORGANIZATION] will fix your pain.
[02:51.69-02:55.81] IVR/System: [ORGANIZATION] [ORGANIZATION] replaces all types of glass for your home auto.
[02:55.91-03:01.13] IVR/System: Even at your business, there's never been a better time to beautify your home with glass.
[03:01.31-03:04.38] IVR/System: Exquisite decorative glass inserts for your entry door.
[03:04.52-03:08.71] IVR/System: A custom designed shower enclosure, glass tabletops and mirrors.
[03:08.86-03:14.19] IVR/System: [ORGANIZATION] [ORGANIZATION] has a dazzling array of product and expert friendly [OCCUPATION].
[03:15.56-03:16.61] IVR/System: ###ks much for your patience.
[03:16.67-03:17.48] Agent: This is [PERSON_NAME] speaking.
[03:17.50-03:18.38] Agent: May I help you?
[03:20.28-03:23.43] Customer: Yes, you said [PERSON_NAME], that's me.
[03:24.21-03:27.34] Customer: Okay. I. My car.
[03:28.16-03:31.31] Customer: I have. My car window won't work.
[03:36.12-03:39.08] Customer: And so I. I'm trying.
[03:39.10-03:41.91] Customer: It's [ORGANIZATION] [ORGANIZATION], a [DATE_INTERVAL] [ORGANIZATION] Trailblazer.
[03:42.54-03:43.28] Customer: And
[03:44.50-03:46.11] Customer: it. Not like something hit the window.
[03:46.17-03:46.99] Customer: I don't know. Nothing.
[03:47.05-03:48.37] Customer: The glass is not broken.
[03:48.46-03:49.50] Customer: Nothing hit it or anything.
[03:49.54-03:52.64] Customer: It's electrical window. I don't know.
[03:52.75-03:57.23] Customer: The window was partially rolled up and it wouldn't roll all the way up.
[03:57.33-04:02.28] Customer: And then she accidentally rolled it all the way down and now it won't go up at all.
[04:02.43-04:03.71] Customer: Something's wedged in there.
[04:03.81-04:07.09] Customer: It. It's out of the track or something's west in the track.
[04:07.26-04:09.66] Customer: Can you guys fix that
[04:10.96-04:14.08] Agent: so I can get you a quote to replace the regulator or the motor?
[04:14.18-04:22.50] Agent: The windows that are electrical don't come off the track and nothing would be wedged in there unless the glass was broken and a piece of glass was preventing it from moving.
[04:23.07-04:24.19] Customer: But the motor is working.
[04:24.21-04:25.00] Customer: Working. It's. Roll it.
[04:25.04-04:26.40] Customer: It rolled the windows down.
[04:26.46-04:28.05] Customer: It just. There's something.
[04:28.12-04:29.56] Customer: It won't roll it up.
[04:29.66-04:32.62] Customer: It's. Something's rough. The motor.
[04:33.12-04:39.86] Agent: It sounds like it's going to be the regulator then, which is actually the part that connects the motor to the window that moves it up and down.
[04:39.97-04:44.38] Agent: And if it's never been replaced before, there is a chance that that regulator could have gone out.
[04:46.08-04:48.38] Customer: You said if it's never been replaced before.
[04:48.93-04:51.11] Customer: Yeah, if it's never been replaced before.
[04:52.05-04:52.84] Customer: No, it has not.
[04:52.86-04:54.75] Customer: It's the original [DATE_INTERVAL].
[04:55.29-04:56.96] Customer: Yeah. So, I mean, it is.
[04:57.02-05:00.43] Customer: Is a possibility with normal wear and tear, that it's just given out.
[05:01.64-05:09.27] Customer: Hu. With. See, what happens is that like when in the old window that you would manually move up and down, it wasn't a smooth motion.
[05:09.32-05:12.11] Customer: That's why they would fall off the track with the motors.
[05:12.17-05:18.10] Customer: Then once they got became electrical, that's a smooth motion, up and down, so they don't just fall off the track anymore.
[05:19.04-05:25.34] Customer: Okay. O. That's good to know before you take the panel off or something like that, you know, so.
[05:25.39-05:27.42] Customer: Okay, well, can you guide me from here?
[05:27.88-05:32.74] Customer: What is. You know, it's down right now, and so I've got a problem.
[05:32.83-05:34.33] Customer: I had to have it fix, so.
[05:35.80-05:38.20] Agent: Okay, so I can definitely get you a quote.
[05:38.22-05:39.43] Agent: Which door is it?
[05:40.32-05:43.94] Agent: It's a driver'driver'side front door.
[05:45.08-05:49.45] Agent: Correct. Okay, I can definitely get your quotes to go ahead and replace that.
[05:49.47-05:52.62] Agent: I just want to let you know though, my earliest appointment is not going to be until Thursday.
[05:54.49-05:55.38] Customer: Oh, wow.
[05:58.96-06:00.94] Agent: We're fully booked. Up for tomorrow.
[06:07.31-06:11.08] Customer: Well, I mean, I guess I'll to take that in the meantime, because I don't know what else to do.
[06:13.19-06:18.50] Agent: Okay, so what I'll do is I'm going to call over to my [OCCUPATION] and see about getting a quote for that part.
[06:18.67-06:21.37] Agent: What is your first name so I can save your quote and call you back?
[06:23.23-06:29.29] Agent: [PERSON_NAME]. [PERSON_NAME]. Okay. Do you mind if I call you back in just [DURATION] [DURATION] [DURATION], [PERSON_NAME]?
[06:29.94-06:31.37] Customer: No, I appreciate it.
[06:31.75-06:32.52] Customer: Yes.
[06:36.31-06:39.49] Agent: Ye. All right, we'll call you back in just a [DURATION].
[06:39.99-06:41.87] Customer: Okay, thank you. Thank you.","Thanks for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME] speaking. Can you hold please? Yes. Thank you. Call the Best [OCCUPATION] We'glass Doctor replaces all types of glass for your home auto. Even at your business, there's never been a better time to beautify your home with glass. Exquisite decorative glass inserts for your entry door. A custom design shower andlose glass tabletops and mirrors. [ORGANIZATION] [ORGANIZATION] has a dazzling array of products and expert friendly [","Thanks for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME] speaking. Can you hold please? Yes. Thank you. Call the Best [OCCUPATION] We'glass Doctor replaces all types of glass for your home auto. Even at your business, there's never been a better time to beautify your home with glass. Exquisite decorative glass inserts for your entry door. A custom design shower andlose glass tabletops and mirrors. [ORGANIZATION] [ORGANIZATION] has a dazzling array of products and expert friendly [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrorred wall. Or protect your wood furniture with custom made glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upf front before we start. Call the [ORGANIZATION] [ORGANIZATION] will fit your pain. We can handle all of your insurance claim where the quick is cured. Whenever your glass break last [OCCUPATION] call the [ORGANIZATION] [ORGANIZATION]. Pick your pace. The choice is clear in windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the carmakers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for details. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs handleur call the [ORGANIZATION] [ORGANIZATION] will fix your pain. [ORGANIZATION] [ORGANIZATION] replaces all types of glass for your home auto. Even at your business, there's never been a better time to beautify your home with glass. Exquisite decorative glass inserts for your entry door. A custom designed shower enclosure, glass tabletops and mirrors. [ORGANIZATION] [ORGANIZATION] has a dazzling array of product and expert friendly [OCCUPATION]. ###ks much for your patience. This is [PERSON_NAME] speaking. May I help you? Yes, you said [PERSON_NAME], that's me. Okay. I. My car. I have. My car window won't work. And so I. I'm trying. It's [ORGANIZATION] [ORGANIZATION], a [DATE_INTERVAL] [ORGANIZATION] Trailblazer. And it. Not like something hit the window. I don't know. Nothing. The glass is not broken. Nothing hit it or anything. It's electrical window. I don't know. The window was partially rolled up and it wouldn't roll all the way up. And then she accidentally rolled it all the way down and now it won't go up at all. Something's wedged in there. It. It's out of the track or something's west in the track. Can you guys fix that so I can get you a quote to replace the regulator or the motor? The windows that are electrical don't come off the track and nothing would be wedged in there unless the glass was broken and a piece of glass was preventing it from moving. But the motor is working. Working. It's. Roll it. It rolled the windows down. It just. There's something. It won't roll it up. It's. Something's rough. The motor. It sounds like it's going to be the regulator then, which is actually the part that connects the motor to the window that moves it up and down. And if it's never been replaced before, there is a chance that that regulator could have gone out. You said if it's never been replaced before. Yeah, if it's never been replaced before. No, it has not. It's the original [DATE_INTERVAL]. Yeah. So, I mean, it is. Is a possibility with normal wear and tear, that it's just given out. Hu. With. See, what happens is that like when in the old window that you would manually move up and down, it wasn't a smooth motion. That's why they would fall off the track with the motors. Then once they got became electrical, that's a smooth motion, up and down, so they don't just fall off the track anymore. Okay. O. That's good to know before you take the panel off or something like that, you know, so. Okay, well, can you guide me from here? What is. You know, it's down right now, and so I've got a problem. I had to have it fix, so. Okay, so I can definitely get you a quote. Which door is it? It's a driver'driver'side front door. Correct. Okay, I can definitely get your quotes to go ahead and replace that. I just want to let you know though, my earliest appointment is not going to be until Thursday. Oh, wow. We're fully booked. Up for tomorrow. Well, I mean, I guess I'll to take that in the meantime, because I don't know what else to do. Okay, so what I'll do is I'm going to call over to my [OCCUPATION] and see about getting a quote for that part. What is your first name so I can save your quote and call you back? [PERSON_NAME]. [PERSON_NAME]. Okay. Do you mind if I call you back in just [DURATION] [DURATION] [DURATION], [PERSON_NAME]? No, I appreciate it. Yes. Ye. All right, we'll call you back in just a [DURATION]. Okay, thank you. Thank you."
104,2584,bb671be2fa9f4a43b192969834b750da,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/bb671be2fa9f4a43b192969834b750da_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.92107075,0.9210707668231611,322.0,639,639,1.984472049689441,19,7,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PHONE_NUMBER]",44,False,88.502,68,34,32,2,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.69-00:08.36] IVR/System: Thank you for calling [ORGANIZATION] certified [OCCUPATION] [OCCUPATION] serving the District, [LOCATION] and [LOCATION] since [DATE_INTERVAL].
[00:08.53-00:13.47] IVR/System: To book a service appointment, press [PHONE_NUMBER] to get an update on your existing ticket.
[00:40.88-00:43.55] Agent: K yes, good morning.
[00:43.72-00:49.42] Customer: I'm calling to see if I can get someone to come out and check my stove.
[00:49.59-00:52.10] Customer: I pulled out the bottom part of the st.
[00:52.13-00:55.46] Customer: So you know where you can put pans in and all that.
[00:55.65-01:02.10] Customer: And when I pulled it out I heard a sound like something fell on the floor back there.
[01:04.05-01:08.03] Agent: You mean O you pull the whole stove out?
[01:08.97-01:10.89] Customer: No, no, I pulled out the.
[01:10.99-01:19.92] Agent: You know the part that slies out from the bottom of the stove and you could put like pots or pans in it.
[01:20.91-01:28.68] Customer: M h, yeah. And when I pull that out, I heard sound like something dropped in the back.
[01:28.79-01:33.41] Agent: Back there. Okay, but you can see physically what dropped or.
[01:33.46-01:35.22] Customer: No, no, I want to look.
[01:35.27-01:37.78] Agent: You see, I just.
[01:37.84-01:40.28] Agent: You are not. You are not able to look.
[01:41.50-01:43.38] Agent: Well, actually look and see.
[01:43.44-01:45.47] Agent: You. You want me to look and see?
[01:46.14-01:48.33] Customer: Yeah, you look and see what you drop.
[01:48.43-01:53.68] Agent: You probably drop one of the stuff you put in there.
[01:53.77-01:56.62] Customer: Oh no, I haven't put nothing in there in a long.
[01:56.68-01:59.36] Customer: In [DURATION]. Nothing is in there.
[01:59.89-02:02.11] Agent: Okay. Uh huh.
[02:04.09-02:11.01] Customer: No, I put my pans in my cupboard on bottom rack of the oven.
[02:11.07-02:13.75] Agent: You put your pants and stuff in there?
[02:14.31-02:16.27] Customer: Yeah, that bottom part.
[02:16.33-02:18.97] Agent: That part. Right. Okay.
[02:19.50-02:21.43] Agent: And it may be a small.
[02:21.54-02:25.05] Agent: Maybe a small pan or something you put in there.
[02:25.18-02:29.53] Agent: And when you drag it, you drop something in the back there.
[02:30.34-02:31.42] Customer: I don't think so.
[02:31.44-02:34.81] Customer: It's been a long time since I put something in there.
[02:35.26-02:37.18] Agent: So you don't want to look physically.
[02:37.32-02:42.67] Agent: There will be a service car $[MONEY_AMOUNT] to come out there and just take a look at that.
[02:42.81-02:45.99] Customer: Wait a minute. Can you hold on while I'm looking to see?
[02:46.17-02:48.34] Agent: Yeah, Sir. Okay.
[03:08.78-03:12.40] Customer: I can't see. I can't see anything.
[03:12.97-03:14.08] Agent: You can't see anything.
[03:14.13-03:15.41] Agent: So there must be nothing.
[03:15.47-03:20.00] Agent: Maybe just a made sound and you thought maybe drop something.
[03:20.74-03:22.56] Customer: See, wait minute.
[03:26.74-03:30.92] Customer: It sounds like, I don't know, just have a little sound to it.
[03:31.01-03:32.91] Agent: But you said it might be what?
[03:33.75-03:37.53] Agent: It might be just a sound, but nothing in there.
[03:39.96-03:50.38] Customer: O. When, when I was first pulling it open for maybe [DURATION] [DURATION] [DURATION] [DURATION] ago, I heard a sound and then now
[03:53.75-03:55.19] Customer: what I'm afraid of.
[03:55.31-03:57.04] Customer: I'm afraid to cut my oven on.
[03:57.10-03:58.85] Agent: You think it'd be allgh?
[03:59.94-04:08.54] Agent: Yeah. If you look physically inside the oven, if nothing you see on the floor of the oven, you should be allgh.
[04:08.64-04:11.19] Agent: Make sure you look with the light or something.
[04:11.90-04:21.39] Customer: Okay, but what I'M saying my bottom part is's like a drawer that when you slide it out, you can't see nothing back there all the way in the back.
[04:21.74-04:25.48] Customer: It'the drawer part is made all the way around.
[04:26.38-04:29.12] Customer: Okay, then shouldn't be anything there.
[04:29.42-04:31.04] Customer: It should be anything.
[04:31.33-04:32.69] Customer: Should not be anything.
[04:32.75-04:33.36] Customer: No.
[04:34.57-04:37.56] Customer: So you think it's safe for me to turn my oven on?
[04:37.89-04:39.75] Agent: Yes, it should be.
[04:40.38-04:43.80] Agent: Okay, which city you are, where you live?
[04:44.18-04:46.57] Customer: I live in [LOCATION] [LOCATION], [LOCATION].
[04:46.75-04:52.67] Agent: [LOCATION]. We are happy to come out there and take a look, but there will be a service call.
[04:52.74-04:55.86] Agent: $[MONEY_AMOUNT] and we just don't want to come.
[04:56.00-04:57.69] Agent: We wanted to save you money.
[04:57.77-05:04.00] Customer: So if there is nothing in there, you're still going to pay $[MONEY_AMOUNT], right?
[05:04.50-05:11.36] Customer: Okay, well, I'll go ahead and use it and if my oven act up then I'll give you a call back.
[05:11.69-05:14.55] Agent: Okay, sure. All right then.
[05:14.66-05:16.19] Customer: Okay. Well, thank you.
[05:16.57-05:17.98] Agent: You're welcome. Thank you.
[05:18.10-05:19.30] Agent: All right, bye.","Thank you for calling [ORGANIZATION] certified [OCCUPATION] [OCCUPATION] serving the District, [LOCATION] and [LOCATION] since [DATE_INTERVAL]. To book a service appointment, press [PHONE_NUMBER] to get an update on your existing ticket. K yes, good morning. I'm calling to see if I can get someone to come out and check my stove. I pulled out the bottom part of the st. So you know where you can put pans in and all that. And when I pulled it out I heard a sound like something fell on the floor bac","Thank you for calling [ORGANIZATION] certified [OCCUPATION] [OCCUPATION] serving the District, [LOCATION] and [LOCATION] since [DATE_INTERVAL]. To book a service appointment, press [PHONE_NUMBER] to get an update on your existing ticket. K yes, good morning. I'm calling to see if I can get someone to come out and check my stove. I pulled out the bottom part of the st. So you know where you can put pans in and all that. And when I pulled it out I heard a sound like something fell on the floor back there. You mean O you pull the whole stove out? No, no, I pulled out the. You know the part that slies out from the bottom of the stove and you could put like pots or pans in it. M h, yeah. And when I pull that out, I heard sound like something dropped in the back. Back there. Okay, but you can see physically what dropped or. No, no, I want to look. You see, I just. You are not. You are not able to look. Well, actually look and see. You. You want me to look and see? Yeah, you look and see what you drop. You probably drop one of the stuff you put in there. Oh no, I haven't put nothing in there in a long. In [DURATION]. Nothing is in there. Okay. Uh huh. No, I put my pans in my cupboard on bottom rack of the oven. You put your pants and stuff in there? Yeah, that bottom part. That part. Right. Okay. And it may be a small. Maybe a small pan or something you put in there. And when you drag it, you drop something in the back there. I don't think so. It's been a long time since I put something in there. So you don't want to look physically. There will be a service car $[MONEY_AMOUNT] to come out there and just take a look at that. Wait a minute. Can you hold on while I'm looking to see? Yeah, Sir. Okay. I can't see. I can't see anything. You can't see anything. So there must be nothing. Maybe just a made sound and you thought maybe drop something. See, wait minute. It sounds like, I don't know, just have a little sound to it. But you said it might be what? It might be just a sound, but nothing in there. O. When, when I was first pulling it open for maybe [DURATION] [DURATION] [DURATION] [DURATION] ago, I heard a sound and then now what I'm afraid of. I'm afraid to cut my oven on. You think it'd be allgh? Yeah. If you look physically inside the oven, if nothing you see on the floor of the oven, you should be allgh. Make sure you look with the light or something. Okay, but what I'M saying my bottom part is's like a drawer that when you slide it out, you can't see nothing back there all the way in the back. It'the drawer part is made all the way around. Okay, then shouldn't be anything there. It should be anything. Should not be anything. No. So you think it's safe for me to turn my oven on? Yes, it should be. Okay, which city you are, where you live? I live in [LOCATION] [LOCATION], [LOCATION]. [LOCATION]. We are happy to come out there and take a look, but there will be a service call. $[MONEY_AMOUNT] and we just don't want to come. We wanted to save you money. So if there is nothing in there, you're still going to pay $[MONEY_AMOUNT], right? Okay, well, I'll go ahead and use it and if my oven act up then I'll give you a call back. Okay, sure. All right then. Okay. Well, thank you. You're welcome. Thank you. All right, bye."
105,2957,e2c24fe567d64d0db2ce642b2d24ffc5,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e2c24fe567d64d0db2ce642b2d24ffc5_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90706855,0.9070685755813954,1042.0,1720,1720,1.6506717850287909,136,9,"[DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [VEHICLE_ID]",44,False,88.495,182,89,60,33,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:03.50-00:05.67] Agent: [PERSON_NAME] [PERSON_NAME], this is [PERSON_NAME].
[00:06.89-00:11.55] Customer: Hi. I'm calling for an estimate on getting my windshield replaced.
[00:12.78-00:13.63] Agent: Okay.
[00:14.97-00:17.55] Agent: What is the make and model of your vehicle?
[00:18.73-00:22.75] Customer: It a [ORGANIZATION] Outback, [DATE_INTERVAL].
[00:32.84-00:38.45] Agent: Okay. And is it cracked or is it like fully broken out or.
[00:39.23-00:41.41] Customer: It's pretty badly cracked.
[00:41.95-00:43.22] Customer: Multiple cracks
[00:46.52-00:47.89] Agent: and I will let you know.
[00:47.92-00:50.93] Agent: We don't actually have a [OCCUPATION] [OCCUPATION] today.
[00:51.04-00:56.71] Agent: I don't know if you were trying to get it done today, but we don't have one this weekend, so it would have to be scheduled during the [DURATION].
[00:56.74-00:59.76] Customer: Is that okay? Yes, it is.
[01:00.38-01:01.20] Agent: Okay.
[01:15.06-01:18.31] Customer: Do you guys do it mobile or do we have to bring it in?
[01:19.69-01:21.83] Agent: We could do either one, actually.
[01:22.89-01:24.78] Customer: Whatever is easiest for you.
[01:25.81-01:27.39] Agent: Okay, awesome.
[01:29.25-01:30.35] Agent: Which one would you prefer?
[01:30.40-01:34.17] Agent: Would you prefer that we came out to you or would you bring it to our shop?
[01:34.23-01:38.55] Agent: We have a shop in [LOCATION], [LOCATION], [LOCATION] and [LOCATION].
[01:39.53-01:41.60] Customer: No, we'd rather you guys come to us.
[01:41.66-01:45.55] Customer: My [MARITAL_STATUS] wants me to make sure you know that we have cameras.
[01:46.62-01:49.08] Customer: Okay. A camera on the car
[01:50.94-01:52.97] Customer: and he wip.
[01:56.03-01:57.57] Agent: I'm sorry. Go ahead.
[01:57.66-02:04.53] Customer: No, go ahead. You know like autom for automatic braking and the cameras for when you back up.
[02:05.42-02:08.50] Customer: O. Forward. He said forward.
[02:08.54-02:10.41] Customer: And he did windshield wipers.
[02:11.47-02:13.10] Agent: Gotcha. Okay.
[02:17.72-02:25.76] Agent: All right. Now that I have all this information, do you mind if I put you on a hold and I will get you over too my [OCCUPATION] [OCCUPATION] so we can quote that for you.
[02:25.78-02:28.15] Customer: Is that okay? Yeah, that'd be great.
[02:28.28-02:29.94] Agent: Thank you. Okay. One second.
[02:35.56-02:38.20] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[02:38.34-02:44.66] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style of size.
[02:45.12-02:47.36] IVR/System: Most can be installed in a single [DURATION].
[02:47.54-02:50.43] IVR/System: Or update your entry doors with elegant decorative glass.
[02:50.57-02:53.88] IVR/System: Choose from an amazing selection of glass patterns and finish it.
[02:54.06-02:56.59] IVR/System: We can also change the look of any room with a mirrored wall.
[02:56.68-03:00.03] IVR/System: Or protect your wood furniture with custom made glass tops.
[03:00.21-03:04.25] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upf front before we start.
[03:07.07-03:09.50] IVR/System: The choice is clear in windshield replacement.
[03:09.59-03:13.22] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[03:13.40-03:20.64] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the car makers do.
[03:20.82-03:28.48] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[03:28.62-03:30.43] IVR/System: Don't put your safety at risk.
[03:30.56-03:32.82] IVR/System: Get the best guarantees in the business.
[03:32.97-03:35.59] IVR/System: Some exclusions apply. AD for detail.
[03:39.13-03:43.40] IVR/System: [ORGANIZATION] [ORGANIZATION] understands your business can't close if a window breaks.
[03:43.57-03:53.16] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your Business we'll measure the window or door opening and expedite the replacement glass order with priority service.
[03:53.50-04:02.19] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[04:02.74-04:12.49] IVR/System: [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[04:12.99-04:19.93] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs.
[04:23.35-04:30.55] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[04:30.65-04:39.94] IVR/System: Advantage Plan. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[04:40.11-04:49.20] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disaster.
[04:49.35-04:54.17] IVR/System: If you saw your home, the Advantage Plan protection even transfers to the new homeowners.
[04:54.34-04:58.35] IVR/System: Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan.
[04:58.43-04:59.05] IVR/System: Today
[05:01.82-05:06.15] IVR/System: your windshield does more than keep out wind and rain during an accident.
[05:06.21-05:12.30] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[05:12.60-05:17.97] IVR/System: For your next windshield, help protect everyone in your car, call the [ORGANIZATION].
[05:18.12-05:25.01] IVR/System: [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives the car makers use.
[05:25.51-05:33.73] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage, plus a lifetime against leaks and defects.
[05:33.91-05:35.95] IVR/System: Fast and friendly service.
[05:37.18-05:38.61] Customer: Oh, let's see what they say.
[05:38.75-05:41.07] Agent: Hello, thank you for holding.
[05:41.10-05:43.51] Agent: This is [PERSON_NAME]. Yes.
[05:45.77-05:48.92] Customer: Yes, ma'you getting a quote on getting a wind shouldielder placed?
[05:49.65-05:50.44] Customer: Yes.
[05:51.77-05:53.69] Agent: Okay, well, they got you over to me.
[05:53.74-05:56.56] Agent: I just. Just because I can better quote it.
[05:57.23-05:59.85] Agent: What's the first and last name I can put on this quote?
[06:01.90-06:05.88] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[06:09.31-06:11.37] Agent: And you would want us to go out to your location?
[06:12.67-06:13.40] Customer: Yes.
[06:14.82-06:16.32] Agent: Okay. What's that location?
[06:19.35-06:23.48] Customer: Actually my [MARITAL_STATUS] wondering too if you'be able to come to his workplace.
[06:23.56-06:25.51] Customer: That would be the other way to do it.
[06:25.65-06:32.54] Customer: So he. It depends on the [DURATION] whether it would be home or office.
[06:33.88-06:42.57] Agent: Okay. I mean neither one I can change it after the fact, but whichever address o this is just like provide a proper estimate on it.
[06:43.27-06:44.42] Customer: Yeah, sure.
[06:45.80-06:49.07] Customer: [LOCATION] [LOCATION] [LOCATION] in [LOCATION].
[07:35.71-07:38.06] Agent: And this is a windshield replacement, correct?
[07:38.92-07:39.65] Customer: Yes.
[07:58.45-08:00.68] Agent: You were planning on paying out of pocket, correct?
[08:01.50-08:02.24] Customer: Yes.
[08:08.44-08:12.25] Agent: And to make sure we get the correct part here, do you by ch happen to have the VIN number?
[08:13.36-08:15.81] Customer: Yeah, just give me one second.
[08:16.83-08:36.40] Customer: No, no problem. Okay, so it's [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[08:42.95-08:47.52] Agent: All right. And this is a [DATE_INTERVAL] [ORGANIZATION] Outback Fouror Station wagon.
[08:48.54-08:49.28] Customer: Yes.
[08:50.78-08:51.52] Customer: Right.
[09:39.35-09:45.12] Agent: All right. So it looks like total price with Texes and everything going out to your location, whether it's work location or home location.
[09:45.59-09:53.22] Agent: With our [DURATION] [DURATION] warranty on breakage and lifetime warranty on workmanship, we are looking at [MONEY_AMOUNT] out the door.
[09:53.41-09:56.12] Agent: And right now we would be scheduling, I believe for Tuesday.
[09:56.20-09:57.01] Customer: Right now.
[09:58.36-09:59.22] Agent: Okay.
[10:01.96-10:03.58] Agent: Actually Wednesday. I apologize.
[10:04.27-10:06.77] Customer: Wednesday. Okay. Yeah.
[10:08.39-10:09.79] Customer: Is it Wednesday a.m.
[10:09.84-10:13.98] Agent: or p.m. right now it's open availability.
[10:14.07-10:17.38] Agent: So we can do morning or afternoon, whichever one works best for you.
[10:19.13-10:20.84] Customer: Afternoon would be best.
[10:23.58-10:26.88] Agent: Okay. Did you want to go ahead and get that scheduled done or.
[10:27.74-10:30.73] Customer: Yeah. Yes, please. Oh, okay.
[10:30.75-10:32.32] Agent: Hold on. And all we require.
[10:32.74-10:33.63] Customer: No problem.
[10:35.58-10:36.51] Agent: What were you going to say?
[10:36.54-10:42.93] Customer: My [MARITAL_STATUS] just checking for a meeting at work and I'm checking on that location that we want.
[10:42.98-10:45.32] Customer: But what we were seeing all.
[10:47.15-10:49.96] Agent: Okay. Yeah'be right back.
[10:50.00-10:57.51] Agent: Go ahead. Yeah. So with our appointments, the only thing we require is a $[MONEY_AMOUNT] deposit to secure your spot on our schedule.
[10:57.67-10:59.53] Agent: But that does go towards the cost.
[11:00.12-11:04.44] Agent: So you do. Whenever we complete it would be [MONEY_AMOUNT] [MONEY_AMOUNT].
[11:04.58-11:07.10] Agent: We would need the $[MONEY_AMOUNT] deposit to book that.
[11:07.79-11:11.22] Customer: Honey, I need to give him $[MONEY_AMOUNT] deposit.
[11:14.98-11:16.43] Agent: All right. About that
[11:24.53-11:27.07] Agent: said Tuesday. No, he said Wednesday.
[11:27.18-11:27.88] Customer: Babe.
[11:29.46-11:32.00] Customer: Yeah, we time, honey.
[11:32.86-11:38.70] Agent: Okay, could we do Wednesday morning andeaduff you want to grab that credit card?
[11:39.27-11:41.34] Customer: Okay. Yeah, we can do Wednesday morning.
[11:41.51-11:42.93] Agent: Bear with me one second.
[11:46.84-11:49.77] Agent: And then we would change the locations to here.
[11:49.92-11:51.62] Customer: To my house. Our house.
[11:53.03-11:57.29] Agent: No problem. I'll get that address after we book it here.
[11:57.96-12:01.29] Agent: Okay. And do you know what kind of card that $[MONEY_AMOUNT] is going to be charged on?
[12:02.24-12:05.03] Customer: It's a Visa. Visa.
[12:08.50-12:10.43] Agent: He's getting the card right now.
[12:10.46-12:13.15] Customer: Sorry about that. No problem.
[12:28.77-12:33.67] Agent: Okay. My [MARITAL_STATUS] just checking that you all will calibrate the camera
[12:35.27-12:51.22] Agent: afterwards, recalibrate them. So your vehicle does have a camera, but the way Subaruce have it set up is that it's actually in the headliner so it doesn't actually need a calibration from the vehicles that we've done.
[12:52.96-12:54.88] Customer: Okay, great. Okay. So.
[12:54.91-12:56.50] Customer: Thata card.
[12:58.24-13:01.08] Agent: O. Sorry, I just want to explain a little more.
[13:01.12-13:10.10] Agent: I could. So usually we do calibrate them whenever it's always a camera, but it's because it's actually a bracket that's attached to the windshield.
[13:10.25-13:14.83] Agent: And once we take that off to put the new windshield on, I have to disconnect the cable.
[13:15.16-13:20.35] Agent: But whenever we do Subarus, there's no cables that need to be moved at all.
[13:20.64-13:24.01] Agent: So you get the exact same windshield that you guys have in there.
[13:24.15-13:25.61] Agent: Just doesn't have the [ORGANIZATION] logo.
[13:25.64-13:28.42] Agent: But nothing needs to be moved or anything like that.
[13:28.45-13:30.78] Agent: Just because it's actually in the headliner.
[13:32.30-13:34.40] Customer: Okay, that sounds great.
[13:34.59-13:36.37] Agent: Okay, so the number
[13:50.75-13:52.16] Agent: not the [DURATION] of expiration,
[13:59.68-14:01.07] Agent: security code on the back
[14:07.49-14:09.26] Agent: and billing zip code on the card.
[14:10.92-14:12.62] Agent: [LOCATION].
[14:16.49-14:20.38] Agent: And did you want to store this card on file for the final payment once you complete the job?
[14:21.04-14:22.14] Customer: Yes, please.
[14:28.10-14:30.39] IVR/System: This call is now being recorded.
[14:42.34-14:46.39] Agent: All right, I'm just finalizing the appointment here.
[14:49.12-14:52.25] Agent: And you want that new address, right?
[14:53.39-14:55.98] Customer: Yeah, I'll get that in one second.
[14:57.27-15:00.80] Agent: You have meetings [DURATION] [DURATION] Wednesday morning.
[15:00.86-15:02.05] Agent: So I figured here.
[15:07.91-15:14.36] Agent: Yeah. But since youre here and we going to get it and then you have an appointment, it makes more sense.
[15:41.08-15:42.82] Agent: All right. What is the new address?
[15:43.84-15:47.01] Customer: [LOCATION] [LOCATION] [LOCATION].
[15:48.39-15:49.13] Agent: For
[15:51.15-15:55.38] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[15:59.88-16:02.98] Agent: You said [LOCATION] [LOCATION] [LOCATION] or what was it?
[16:02.99-16:05.43] Customer: Sorry. [LOCATION]. [LOCATION] [LOCATION].
[16:06.53-16:07.36] Agent: Okay,
[16:08.74-16:10.32] Customer: and that's in [LOCATION].
[16:29.17-16:30.28] Agent: All right, I do have that.
[16:30.33-16:31.00] Agent: Switched
[16:33.67-16:34.79] Agent: that for new location.
[16:34.88-16:36.96] Agent: Looks like we have you set up for Wednesday morning.
[16:37.14-16:43.17] Agent: The [DURATION] prior on Tuesday you will receive a final confirmation on the time frame as well as the special is going to be going out there.
[16:43.36-16:45.10] Agent: But we do have everything set.
[16:45.27-16:50.44] Agent: And what I will do is also send you an invoice to showing you the charges.
[16:50.62-16:53.03] Agent: Also showing that you've already paid [MONEY_AMOUNT] [MONEY_AMOUNT] towards the balance.
[16:53.08-16:56.34] Customer: Okay. Okay. Thank you very much.
[16:57.32-16:59.56] Agent: Yeah. Any other questions for me on the install or.
[16:59.58-17:00.53] Customer: You guys good?
[17:03.61-17:04.83] Agent: What was your name?
[17:05.64-17:06.94] Customer: My name is [PERSON_NAME].
[17:07.68-17:10.07] Agent: [PERSON_NAME]. Okay. Thank you very much.
[17:10.96-17:14.83] Agent: Yeah. All right, well, you guys have a good weekend and we'll see you guys on Wednesday.
[17:15.77-17:17.18] Customer: You too. Bye. Bye.
[17:17.72-17:18.72] Customer: Thank you. Bye.","[PERSON_NAME] [PERSON_NAME], this is [PERSON_NAME]. Hi. I'm calling for an estimate on getting my windshield replaced. Okay. What is the make and model of your vehicle? It a [ORGANIZATION] Outback, [DATE_INTERVAL]. Okay. And is it cracked or is it like fully broken out or. It's pretty badly cracked. Multiple cracks and I will let you know. We don't actually have a [OCCUPATION] [OCCUPATION] today. I don't know if you were trying to get it done today, but we don't have one this weekend, so it woul","[PERSON_NAME] [PERSON_NAME], this is [PERSON_NAME]. Hi. I'm calling for an estimate on getting my windshield replaced. Okay. What is the make and model of your vehicle? It a [ORGANIZATION] Outback, [DATE_INTERVAL]. Okay. And is it cracked or is it like fully broken out or. It's pretty badly cracked. Multiple cracks and I will let you know. We don't actually have a [OCCUPATION] [OCCUPATION] today. I don't know if you were trying to get it done today, but we don't have one this weekend, so it would have to be scheduled during the [DURATION]. Is that okay? Yes, it is. Okay. Do you guys do it mobile or do we have to bring it in? We could do either one, actually. Whatever is easiest for you. Okay, awesome. Which one would you prefer? Would you prefer that we came out to you or would you bring it to our shop? We have a shop in [LOCATION], [LOCATION], [LOCATION] and [LOCATION]. No, we'd rather you guys come to us. My [MARITAL_STATUS] wants me to make sure you know that we have cameras. Okay. A camera on the car and he wip. I'm sorry. Go ahead. No, go ahead. You know like autom for automatic braking and the cameras for when you back up. O. Forward. He said forward. And he did windshield wipers. Gotcha. Okay. All right. Now that I have all this information, do you mind if I put you on a hold and I will get you over too my [OCCUPATION] [OCCUPATION] so we can quote that for you. Is that okay? Yeah, that'd be great. Thank you. Okay. One second. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style of size. Most can be installed in a single [DURATION]. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finish it. We can also change the look of any room with a mirrored wall. Or protect your wood furniture with custom made glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upf front before we start. The choice is clear in windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the car makers do. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. AD for detail. [ORGANIZATION] [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your Business we'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business classass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan. Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disaster. If you saw your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan. Today your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car, call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives the car makers use. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage, plus a lifetime against leaks and defects. Fast and friendly service. Oh, let's see what they say. Hello, thank you for holding. This is [PERSON_NAME]. Yes. Yes, ma'you getting a quote on getting a wind shouldielder placed? Yes. Okay, well, they got you over to me. I just. Just because I can better quote it. What's the first and last name I can put on this quote? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And you would want us to go out to your location? Yes. Okay. What's that location? Actually my [MARITAL_STATUS] wondering too if you'be able to come to his workplace. That would be the other way to do it. So he. It depends on the [DURATION] whether it would be home or office. Okay. I mean neither one I can change it after the fact, but whichever address o this is just like provide a proper estimate on it. Yeah, sure. [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. And this is a windshield replacement, correct? Yes. You were planning on paying out of pocket, correct? Yes. And to make sure we get the correct part here, do you by ch happen to have the VIN number? Yeah, just give me one second. No, no problem. Okay, so it's [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. All right. And this is a [DATE_INTERVAL] [ORGANIZATION] Outback Fouror Station wagon. Yes. Right. All right. So it looks like total price with Texes and everything going out to your location, whether it's work location or home location. With our [DURATION] [DURATION] warranty on breakage and lifetime warranty on workmanship, we are looking at [MONEY_AMOUNT] out the door. And right now we would be scheduling, I believe for Tuesday. Right now. Okay. Actually Wednesday. I apologize. Wednesday. Okay. Yeah. Is it Wednesday a.m. or p.m. right now it's open availability. So we can do morning or afternoon, whichever one works best for you. Afternoon would be best. Okay. Did you want to go ahead and get that scheduled done or. Yeah. Yes, please. Oh, okay. Hold on. And all we require. No problem. What were you going to say? My [MARITAL_STATUS] just checking for a meeting at work and I'm checking on that location that we want. But what we were seeing all. Okay. Yeah'be right back. Go ahead. Yeah. So with our appointments, the only thing we require is a $[MONEY_AMOUNT] deposit to secure your spot on our schedule. But that does go towards the cost. So you do. Whenever we complete it would be [MONEY_AMOUNT] [MONEY_AMOUNT]. We would need the $[MONEY_AMOUNT] deposit to book that. Honey, I need to give him $[MONEY_AMOUNT] deposit. All right. About that said Tuesday. No, he said Wednesday. Babe. Yeah, we time, honey. Okay, could we do Wednesday morning andeaduff you want to grab that credit card? Okay. Yeah, we can do Wednesday morning. Bear with me one second. And then we would change the locations to here. To my house. Our house. No problem. I'll get that address after we book it here. Okay. And do you know what kind of card that $[MONEY_AMOUNT] is going to be charged on? It's a Visa. Visa. He's getting the card right now. Sorry about that. No problem. Okay. My [MARITAL_STATUS] just checking that you all will calibrate the camera afterwards, recalibrate them. So your vehicle does have a camera, but the way Subaruce have it set up is that it's actually in the headliner so it doesn't actually need a calibration from the vehicles that we've done. Okay, great. Okay. So. Thata card. O. Sorry, I just want to explain a little more. I could. So usually we do calibrate them whenever it's always a camera, but it's because it's actually a bracket that's attached to the windshield. And once we take that off to put the new windshield on, I have to disconnect the cable. But whenever we do Subarus, there's no cables that need to be moved at all. So you get the exact same windshield that you guys have in there. Just doesn't have the [ORGANIZATION] logo. But nothing needs to be moved or anything like that. Just because it's actually in the headliner. Okay, that sounds great. Okay, so the number not the [DURATION] of expiration, security code on the back and billing zip code on the card. [LOCATION]. And did you want to store this card on file for the final payment once you complete the job? Yes, please. This call is now being recorded. All right, I'm just finalizing the appointment here. And you want that new address, right? Yeah, I'll get that in one second. You have meetings [DURATION] [DURATION] Wednesday morning. So I figured here. Yeah. But since youre here and we going to get it and then you have an appointment, it makes more sense. All right. What is the new address? [LOCATION] [LOCATION] [LOCATION]. For [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. You said [LOCATION] [LOCATION] [LOCATION] or what was it? Sorry. [LOCATION]. [LOCATION] [LOCATION]. Okay, and that's in [LOCATION]. All right, I do have that. Switched that for new location. Looks like we have you set up for Wednesday morning. The [DURATION] prior on Tuesday you will receive a final confirmation on the time frame as well as the special is going to be going out there. But we do have everything set. And what I will do is also send you an invoice to showing you the charges. Also showing that you've already paid [MONEY_AMOUNT] [MONEY_AMOUNT] towards the balance. Okay. Okay. Thank you very much. Yeah. Any other questions for me on the install or. You guys good? What was your name? My name is [PERSON_NAME]. [PERSON_NAME]. Okay. Thank you very much. Yeah. All right, well, you guys have a good weekend and we'll see you guys on Wednesday. You too. Bye. Bye. Thank you. Bye."
106,107,0b35f9df051c40d6a8477c417bf4a481,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/0b35f9df051c40d6a8477c417bf4a481_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9134097,0.9134097300613497,452.0,815,815,1.8030973451327434,60,7,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.494,71,39,27,5,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.02-00:04.55] IVR/System: If you have a new order for glass in your homework.
[00:06.13-00:08.67] IVR/System: Thank you for calling all other callers.
[00:08.86-00:10.61] IVR/System: This call is being recorded.
[00:10.71-00:14.43] IVR/System: If you do not wish to be recorded, please disconnect at this time.
[00:14.54-00:16.95] IVR/System: Please hold for the next available [OCCUPATION]
[02:07.53-02:08.83] Agent: class door [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:08.88-02:12.71] Agent: This is [PERSON_NAME]. Hi, [PERSON_NAME], My name is [PERSON_NAME].
[02:12.84-02:16.75] Customer: I was calling to see if maybe you could give me an estimate or.
[02:17.09-02:19.63] Customer: Or to get a window replaced at my home.
[02:20.25-02:23.28] Agent: Sure, I'd be glad to get that set up for you.
[02:24.90-02:27.06] Agent: Let me see. I'm trying to get into a clean screen.
[02:27.09-02:28.31] Agent: Give me just a second.
[02:28.94-02:29.75] Agent: Okay.
[02:36.57-02:37.45] Agent: Okay. There we go.
[02:37.47-02:38.84] Agent: What's your last name, [PERSON_NAME]?
[02:39.29-02:42.43] Customer: It's [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:42.50-02:52.50] Customer: I called the one in [LOCATION], but they tried to say that somebody would have to come out and look at it and I didn't see that being an option online.
[02:54.51-02:59.41] Agent: Yeah, I can send you a form fill to fill out to get pricing a different way.
[03:00.16-03:04.05] Agent: Okay. If you don't mind taking a picture and doing that type thing.
[03:04.20-03:06.41] Agent: [PERSON_NAME], Is it [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]?
[03:06.44-03:08.29] Customer: I'm not sure that'spelled your name right.
[03:08.68-03:11.09] Customer: It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME].
[03:13.74-03:14.86] Customer: It's a little bit different.
[03:14.92-03:16.59] Customer: It's not spelled the same.
[03:16.90-03:18.28] Agent: What's your phone number?
[03:27.53-03:30.27] Agent: And you're insuredan it brought you up [TIME] [TIME] computer.
[03:30.34-03:33.87] Agent: [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], correct?
[03:34.06-03:39.84] Agent: Yes. Okay, let me get into that other program which I'm not in right now.
[03:41.53-03:43.26] Agent: What's your email also.
[04:01.16-04:05.82] Agent: Okay, and is it a broken window, a fogged window?
[04:06.84-04:12.34] Customer: What exactly s the window is completely gone, like so last week.
[04:12.63-04:33.64] Customer: And I rent, but I'm tired of waiting on my [OCCUPATION] because obviously we're getting some weather right now and I've had to take it up because all the weather and [TIME] [TIME] middle of the night last week we had a little thunderstorm come in and it had a piece of plugig glass there and it just completely sucked that out.
[04:33.94-04:39.88] Agent: Oh my. Yeah, it was very, very not cool at [TIME] [TIME] [TIME] [TIME] [TIME].
[04:40.43-04:49.19] Customer: No kidding. It scared me quite good because then all of a sudden I saw lightning coming down and all the rain and.
[04:49.25-04:49.88] Customer: Yeah,
[04:51.58-04:55.19] Agent: no kidding. I can't blame you, [PERSON_NAME], for being worried about this.
[04:55.37-04:58.69] Agent: I have just sent you or I'm [TIME] [TIME] process of sending you.
[04:59.90-05:02.45] Agent: It says it sent, but sometimes it takes a minute.
[05:02.58-05:04.97] Agent: It should come via both text and email.
[05:05.06-05:12.05] Agent: And if you can like fill up the form fil take pictures, then we should be able to get your pricing that way.
[05:12.62-05:14.47] Customer: Okay, I will do that.
[05:14.57-05:18.72] Customer: And once I do that, are you able to cancel the appointment that was made and then there.
[05:18.75-05:20.53] Customer: Do I have to call them to do that?
[05:20.66-05:22.20] Agent: No, I can take care of that.
[05:22.90-05:29.50] Customer: Okay. And once I get the quote, how soon do you think someone could out?
[05:31.76-05:37.96] Agent: It dependson what what kind of window it is actually shared an area.
[05:38.08-05:39.19] Agent: I'm probably.
[05:41.56-05:49.02] Agent: I'm going to have somebody in that area tomorrow that might be able to take a look at it or otherwise it would be
[05:50.29-05:53.49] Agent: maybe Friday. But tomorrow looks almost easier for me.
[05:53.61-05:59.55] Agent: If it's single pane, it's something we should be able to do and it sounds like it might be single pain.
[05:59.61-06:01.88] Agent: It's something we should be able to just do in one [DURATION].
[06:02.75-06:04.40] Agent: It is single pain.
[06:04.99-06:06.88] Agent: If you do it tomorrow,
[06:09.02-06:14.43] Customer: like would it. Could somebody come [TIME] [TIME] afternnoon time?
[06:14.53-06:20.43] Customer: Because I have to work from the office and have a meeting that I have to be at early [TIME] [TIME] [TIME].
[06:20.57-06:24.25] Customer: But obviously I could just let you know all that whenever.
[06:24.32-06:26.97] Agent: Yeah, that's fine. Do me this favor.
[06:27.11-06:29.85] Agent: We are short two people [TIME] [TIME] office today.
[06:30.03-06:45.50] Agent: If you have't give it like [DURATION] [DURATION] after you've sent it, after you've sent it, if we haven't reached out to you, call me back one and I will see if I can kind of chase it through because it slows down a little and we don't have everybody here.
[06:46.40-06:51.69] Agent: So that might help us try to make sure and get you taken care of fast enough.
[06:52.58-06:55.03] Agent: Perfect. Okay, I will make sure that I do that.
[06:55.09-06:59.61] Agent: And then once I get everything you said it should come by email and text.
[06:59.78-07:03.08] Agent: It should. Yes, in theory, as there go.
[07:04.35-07:06.31] Customer: Okay, I will keep an eye for it.
[07:06.35-07:10.81] Customer: I haven't gotten anything yet, but I will keep looking and I will,
[07:12.75-07:16.57] Customer: once I get it, I'll make sure that I get everything sent and I do
[07:18.00-07:20.98] Customer: [PHONE_NUMBER] [PHONE_NUMBER] correct? Yes.
[07:21.27-07:23.33] Customer: Okay. So I send it to the right number.
[07:24.95-07:27.58] Customer: Okay, sounds good. Thank you much.
[07:27.71-07:29.13] Customer: All right, thank you so much.
[07:29.16-07:29.31] Customer: Bye.","If you have a new order for glass in your homework. Thank you for calling all other callers. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] class door [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Hi, [PERSON_NAME], My name is [PERSON_NAME]. I was calling to see if maybe you could give me an estimate or. Or to get a window replaced at my home. Sure, I'd be glad to get that set ","If you have a new order for glass in your homework. Thank you for calling all other callers. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION] class door [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Hi, [PERSON_NAME], My name is [PERSON_NAME]. I was calling to see if maybe you could give me an estimate or. Or to get a window replaced at my home. Sure, I'd be glad to get that set up for you. Let me see. I'm trying to get into a clean screen. Give me just a second. Okay. Okay. There we go. What's your last name, [PERSON_NAME]? It's [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. I called the one in [LOCATION], but they tried to say that somebody would have to come out and look at it and I didn't see that being an option online. Yeah, I can send you a form fill to fill out to get pricing a different way. Okay. If you don't mind taking a picture and doing that type thing. [PERSON_NAME], Is it [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]? I'm not sure that'spelled your name right. It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME]. It's a little bit different. It's not spelled the same. What's your phone number? And you're insuredan it brought you up [TIME] [TIME] computer. [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], correct? Yes. Okay, let me get into that other program which I'm not in right now. What's your email also. Okay, and is it a broken window, a fogged window? What exactly s the window is completely gone, like so last week. And I rent, but I'm tired of waiting on my [OCCUPATION] because obviously we're getting some weather right now and I've had to take it up because all the weather and [TIME] [TIME] middle of the night last week we had a little thunderstorm come in and it had a piece of plugig glass there and it just completely sucked that out. Oh my. Yeah, it was very, very not cool at [TIME] [TIME] [TIME] [TIME] [TIME]. No kidding. It scared me quite good because then all of a sudden I saw lightning coming down and all the rain and. Yeah, no kidding. I can't blame you, [PERSON_NAME], for being worried about this. I have just sent you or I'm [TIME] [TIME] process of sending you. It says it sent, but sometimes it takes a minute. It should come via both text and email. And if you can like fill up the form fil take pictures, then we should be able to get your pricing that way. Okay, I will do that. And once I do that, are you able to cancel the appointment that was made and then there. Do I have to call them to do that? No, I can take care of that. Okay. And once I get the quote, how soon do you think someone could out? It dependson what what kind of window it is actually shared an area. I'm probably. I'm going to have somebody in that area tomorrow that might be able to take a look at it or otherwise it would be maybe Friday. But tomorrow looks almost easier for me. If it's single pane, it's something we should be able to do and it sounds like it might be single pain. It's something we should be able to just do in one [DURATION]. It is single pain. If you do it tomorrow, like would it. Could somebody come [TIME] [TIME] afternnoon time? Because I have to work from the office and have a meeting that I have to be at early [TIME] [TIME] [TIME]. But obviously I could just let you know all that whenever. Yeah, that's fine. Do me this favor. We are short two people [TIME] [TIME] office today. If you have't give it like [DURATION] [DURATION] after you've sent it, after you've sent it, if we haven't reached out to you, call me back one and I will see if I can kind of chase it through because it slows down a little and we don't have everybody here. So that might help us try to make sure and get you taken care of fast enough. Perfect. Okay, I will make sure that I do that. And then once I get everything you said it should come by email and text. It should. Yes, in theory, as there go. Okay, I will keep an eye for it. I haven't gotten anything yet, but I will keep looking and I will, once I get it, I'll make sure that I get everything sent and I do [PHONE_NUMBER] [PHONE_NUMBER] correct? Yes. Okay. So I send it to the right number. Okay, sounds good. Thank you much. All right, thank you so much. Bye."
107,164,11b63909fcb445b090ad7990fecc4836,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/11b63909fcb445b090ad7990fecc4836_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9070054,0.9070054198473283,513.0,1179,1179,2.2982456140350878,85,9,"[DATE], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME], [URL]",44,False,88.49,95,59,36,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:25.09-00:28.24] Agent: It's great. That [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this.
[00:28.40-00:29.66] Agent: How can I help you?
[00:30.36-00:36.22] Customer: Hi, good morning. I'm calling to inquire if you guys offer washer and dryer cleaning services.
[00:38.84-00:40.60] Agent: Okay, sure you have right place.
[00:40.66-00:42.24] Agent: We can certainly assist you.
[00:42.38-00:44.73] Agent: May I please have your first and last name?
[00:45.55-00:47.33] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[00:47.36-00:49.34] Agent: I can spell that for you if you want.
[00:50.52-00:55.30] Customer: Yes please. It is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[00:56.67-00:57.74] Agent: and my last name?
[00:57.83-01:01.41] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:07.16-01:18.42] Agent: Okay, thank you. So first name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:20.28-01:25.53] Agent: Ok, thank you. And I show the number you are calling in on today is
[01:29.70-01:35.00] Agent: and also the zip code where you need the service that is [LOCATION].
[01:35.11-01:37.77] Customer: Is this correct? Yes, correct.
[01:39.62-01:42.92] Agent: Okay. And have you used our service before?
[01:43.83-01:44.97] Customer: I have not.
[01:46.61-01:50.31] Agent: Okay, great. And may I ask how you heard about us?
[01:51.56-01:55.67] Customer: I just searched online washer and dryer cleaning services.
[01:57.36-01:59.76] Agent: Okay, thank you for choosing us.
[01:59.86-02:04.47] Agent: And may I Please have these three address where you need the service them?
[02:05.25-02:11.94] Customer: It is [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION].
[02:16.75-02:22.84] Agent: Okay, thank you. And may I also have the best email to send the confirmation?
[02:23.87-02:25.37] Customer: It's going to be [EMAIL_ADDRESS].
[02:26.99-02:27.72] Customer: [EMAIL_ADDRESS].
[02:29.54-02:36.60] Agent: Okay, thank you. And just to confirm with you, this is for residential property, correct?
[02:38.88-02:41.54] Customer: It's an apartment and not a home.
[02:43.49-02:48.91] Agent: Okay, thank you. And do you know the brand of the appliance?
[02:51.09-02:53.76] Customer: Let me go ahead and take a look before we move forward.
[02:53.81-02:54.84] Customer: I just wanted to know.
[02:54.94-03:04.49] Customer: So this is not to speak the appliance, this is just to clean the appliance Because I can get some smell coming from the washer.
[03:04.66-03:08.21] Customer: I just moved so I was wondering if you guys offer those services.
[03:09.59-03:13.93] Agent: Yeah, of course. This is a service that we can offer to our customers.
[03:14.94-03:18.25] Agent: Okay, perfect. Yeah. Theianient is [PERSON_NAME].
[03:20.34-03:24.28] Agent: okay, thank you. Just let me add those details here.
[03:30.16-03:36.71] Agent: Okay, so this is some general information that we need to provide to all of the customers.
[03:36.80-03:41.33] Agent: I completely understand that you mentioned that you are just requesting a cleaning service.
[03:41.39-03:44.12] Agent: But for quality purposes I need to mention this.
[03:44.22-03:49.91] Agent: Just keep in mind that I'm going to leave a note here to complete a service for a cleaning.
[03:49.96-03:51.85] Agent: So my team is going to be aware about that.
[03:51.91-03:55.61] Agent: But let me explain the process that is handled by the local office.
[03:55.77-04:01.49] Agent: They send one of the professionals so they can diagnose the problem and give you the exact coote of the service.
[04:01.59-04:08.27] Agent: In this case they are going to complete an inspection for the appliance and give you the exact quote for getting the cleaning done.
[04:08.42-04:10.43] Agent: And they handle some fees.
[04:10.58-04:14.54] Agent: This is for the diagnostic fee that is $[MONEY_AMOUNT].
[04:14.68-04:20.24] Agent: We can diagnostic fee $[MONEY_AMOUNT] [MONEY_AMOUNT] and additional appliance [MONEY_AMOUNT].
[04:20.37-04:25.76] Agent: Those fees are waived as long as they are the ones completing the service for the customer.
[04:26.19-04:39.79] Agent: And now just to continue with our process, I see here in the calendar that the soonest spot available that we have is on Tuesday morning between [TIME] and [TIME] [TIME].
[04:39.93-04:41.40] Customer: That works for you.
[04:45.23-04:47.23] Customer: Just to sure that I understand properly.
[04:47.26-04:50.22] Customer: You said I do have to pay for the diagnosis.
[04:50.28-04:54.50] Customer: So if they come to your check out the appliance I would have to pay for that.
[04:55.93-05:00.36] Agent: Yes, but that amount is going to be toward to the cleaning amount of the service.
[05:00.42-05:05.35] Agent: They are going to be able to give you the exact quote for the cleaning and that is going to be wait.
[05:05.40-05:10.70] Agent: The diagnostic fee is going to be wait if you decide to continue with our company to get the service done.
[05:11.64-05:13.94] Customer: So what if I decide not to move forward?
[05:14.01-05:16.62] Customer: Then would I get the resampble?
[05:17.79-05:24.96] Agent: Oh in that case we will need to charge the diagnostic fee for sending one of the professionals to the property.
[05:25.94-05:27.56] Agent: Okay. And
[05:28.90-05:31.68] Customer: I know you said they'going to give me a quote.
[05:31.83-05:39.32] Customer: Yeah, a quote. Can you just give me like typically what is a standard price for this service?
[05:40.82-05:45.67] Agent: Oh yeah, well as I mentioned before I do not handle the amount for the prices.
[05:45.79-05:57.13] Agent: What I can do for you is to then they request to the local office for them to provide you that information because we are in charge to collect the information and send it to the local office.
[05:57.31-06:03.48] Agent: So if you would like to get more details about prices I can get you in contact with the local office.
[06:04.50-06:09.39] Customer: Yeah, I would like to discuss the pricing first before I have someone come in.
[06:11.69-06:13.68] Agent: Ok. So dont worry.
[06:15.07-06:18.20] Customer: Is there a possibility for them to come this weekend?
[06:18.26-06:19.63] Customer: Because I'm really desperate.
[06:19.71-06:23.54] Customer: I just moved and I'm trying to unpack as soon as possible.
[06:25.63-06:36.67] Agent: Okay. So what I can do is to select the spot for Tuesday and request for them to call you back before the visit so they can provide you the details for the service.
[06:36.81-06:42.40] Agent: And they are going to be calling you back just provide you that information and confirm if you agree with that.
[06:42.54-06:48.20] Agent: And if you are okay, you can follow up with them directly and confirm the visit from one of the [OCCUPATION].
[06:48.31-06:56.31] Agent: And I'm going to request for them as well to check if there is a spot available on weekend because my system is just showing business.
[06:56.46-07:01.15] Agent: But on Tuesday, this coming Tuesday, that is [DATE] [DATE] in the morning.
[07:01.25-07:06.71] Agent: So if they have a different spot on weekend they are going to be able to let you know about that availability.
[07:06.85-07:09.44] Agent: Okay. All right. Thank you so much.
[07:09.47-07:13.39] Agent: I'APPRECIATE that. Okay. You are very welcome.
[07:13.49-07:23.13] Agent: And just as a reminder that we are going to be sending you the email confirmation and once your request is confirmed, the appointment should appear in the [ORGANIZATION] app.
[07:23.23-07:26.56] Agent: So you are going to be able to track the status of this one.
[07:26.73-07:37.60] Agent: And just before we end our call today, we would like to remind you as well that the work that is performed by all [ORGANIZATION] service brands is backed by our [ORGANIZATION] Don Write promise.
[07:37.73-07:44.00] Agent: Please visit [URL] for more information and let me know if is there anything else I can check for you?
[07:44.94-07:49.56] Customer: Yes, do you mind going over my email again just to make sure we have the right one?
[07:50.69-07:54.83] Customer: Yeah, sure. Is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[07:54.94-07:55.99] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[07:56.10-07:57.24] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[07:57.37-07:60.00] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[08:06.94-08:08.19] Customer: Perfect. Yes.
[08:09.48-08:16.69] Agent: Okay, awesome. I'm going to send the information at this moment and let me know if is there anything else I can check?
[08:17.56-08:18.63] Customer: No, that's all for now.
[08:18.68-08:20.30] Customer: Thank you so much for your help.
[08:21.24-08:22.85] Agent: Okay. We are very welcome.
[08:22.92-08:26.39] Agent: Thank you so much for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[08:26.49-08:28.05] Agent: We appreciate your business.
[08:28.20-08:29.30] Agent: Have a good day.
[08:30.27-08:31.15] Customer: You too. Bye.","It's great. That [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this. How can I help you? Hi, good morning. I'm calling to inquire if you guys offer washer and dryer cleaning services. Okay, sure you have right place. We can certainly assist you. May I please have your first and last name? My name is [PERSON_NAME] [PERSON_NAME]. I can spell that for you if you want. Yes please. It is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and my last name? [PERSON_NAME] [PERSON_NAME","It's great. That [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] this. How can I help you? Hi, good morning. I'm calling to inquire if you guys offer washer and dryer cleaning services. Okay, sure you have right place. We can certainly assist you. May I please have your first and last name? My name is [PERSON_NAME] [PERSON_NAME]. I can spell that for you if you want. Yes please. It is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and my last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, thank you. So first name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Ok, thank you. And I show the number you are calling in on today is and also the zip code where you need the service that is [LOCATION]. Is this correct? Yes, correct. Okay. And have you used our service before? I have not. Okay, great. And may I ask how you heard about us? I just searched online washer and dryer cleaning services. Okay, thank you for choosing us. And may I Please have these three address where you need the service them? It is [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION]. Okay, thank you. And may I also have the best email to send the confirmation? It's going to be [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Okay, thank you. And just to confirm with you, this is for residential property, correct? It's an apartment and not a home. Okay, thank you. And do you know the brand of the appliance? Let me go ahead and take a look before we move forward. I just wanted to know. So this is not to speak the appliance, this is just to clean the appliance Because I can get some smell coming from the washer. I just moved so I was wondering if you guys offer those services. Yeah, of course. This is a service that we can offer to our customers. Okay, perfect. Yeah. Theianient is [PERSON_NAME]. okay, thank you. Just let me add those details here. Okay, so this is some general information that we need to provide to all of the customers. I completely understand that you mentioned that you are just requesting a cleaning service. But for quality purposes I need to mention this. Just keep in mind that I'm going to leave a note here to complete a service for a cleaning. So my team is going to be aware about that. But let me explain the process that is handled by the local office. They send one of the professionals so they can diagnose the problem and give you the exact coote of the service. In this case they are going to complete an inspection for the appliance and give you the exact quote for getting the cleaning done. And they handle some fees. This is for the diagnostic fee that is $[MONEY_AMOUNT]. We can diagnostic fee $[MONEY_AMOUNT] [MONEY_AMOUNT] and additional appliance [MONEY_AMOUNT]. Those fees are waived as long as they are the ones completing the service for the customer. And now just to continue with our process, I see here in the calendar that the soonest spot available that we have is on Tuesday morning between [TIME] and [TIME] [TIME]. That works for you. Just to sure that I understand properly. You said I do have to pay for the diagnosis. So if they come to your check out the appliance I would have to pay for that. Yes, but that amount is going to be toward to the cleaning amount of the service. They are going to be able to give you the exact quote for the cleaning and that is going to be wait. The diagnostic fee is going to be wait if you decide to continue with our company to get the service done. So what if I decide not to move forward? Then would I get the resampble? Oh in that case we will need to charge the diagnostic fee for sending one of the professionals to the property. Okay. And I know you said they'going to give me a quote. Yeah, a quote. Can you just give me like typically what is a standard price for this service? Oh yeah, well as I mentioned before I do not handle the amount for the prices. What I can do for you is to then they request to the local office for them to provide you that information because we are in charge to collect the information and send it to the local office. So if you would like to get more details about prices I can get you in contact with the local office. Yeah, I would like to discuss the pricing first before I have someone come in. Ok. So dont worry. Is there a possibility for them to come this weekend? Because I'm really desperate. I just moved and I'm trying to unpack as soon as possible. Okay. So what I can do is to select the spot for Tuesday and request for them to call you back before the visit so they can provide you the details for the service. And they are going to be calling you back just provide you that information and confirm if you agree with that. And if you are okay, you can follow up with them directly and confirm the visit from one of the [OCCUPATION]. And I'm going to request for them as well to check if there is a spot available on weekend because my system is just showing business. But on Tuesday, this coming Tuesday, that is [DATE] [DATE] in the morning. So if they have a different spot on weekend they are going to be able to let you know about that availability. Okay. All right. Thank you so much. I'APPRECIATE that. Okay. You are very welcome. And just as a reminder that we are going to be sending you the email confirmation and once your request is confirmed, the appointment should appear in the [ORGANIZATION] app. So you are going to be able to track the status of this one. And just before we end our call today, we would like to remind you as well that the work that is performed by all [ORGANIZATION] service brands is backed by our [ORGANIZATION] Don Write promise. Please visit [URL] for more information and let me know if is there anything else I can check for you? Yes, do you mind going over my email again just to make sure we have the right one? Yeah, sure. Is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Perfect. Yes. Okay, awesome. I'm going to send the information at this moment and let me know if is there anything else I can check? No, that's all for now. Thank you so much for your help. Okay. We are very welcome. Thank you so much for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We appreciate your business. Have a good day. You too. Bye."
108,842,471777e066274a1b8e18a44d5ea3be9d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/471777e066274a1b8e18a44d5ea3be9d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90943944,0.9094394360086767,514.0,922,922,1.793774319066148,57,7,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [NUMBER_SEQUENCE], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.484,116,48,62,6,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.29-00:04.17] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:04.31-00:07.66] IVR/System: This call may be recorded for quality and training purposes.
[00:07.82-00:10.28] IVR/System: If you are a current [ORGANIZATION] [ORGANIZATION] customer.
[00:11.41-00:14.31] IVR/System: If you are a new [ORGANIZATION] [ORGANIZATION] customer, please
[00:28.34-00:31.52] IVR/System: thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer.
[00:32.74-00:34.24] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:34.27-00:36.24] Agent: This is [PERSON_NAME]. How can I help you?
[00:37.02-00:40.16] Customer: Oh, hi. I was wondering if we could have somebody come out.
[00:41.27-00:42.52] Customer: We have mice
[00:43.87-00:45.92] Customer: in our attic and possibly.
[00:46.47-00:50.20] Customer: Yeah. And it possibly in an exterior wall.
[00:52.19-00:54.89] Agent: Okay. Yeah. I'm sorry to hear you dealing with that this morning.
[00:54.94-00:56.28] Agent: May have your zip code.
[00:57.40-00:59.41] Customer: [LOCATION]
[01:03.40-01:06.14] Customer: [LOCATION]. Yes,
[01:07.36-01:10.51] Agent: it looks like we offer a free inception and a free estimate.
[01:10.57-01:12.66] Agent: Would you like me to get you scheduled for that?
[01:13.23-01:18.69] Customer: Yes. And possibly just have it treated today.
[01:18.88-01:23.23] Customer: I mean if he comes out and tells us what we need, is that possible?
[01:25.86-01:27.33] Agent: There's a slim chance.
[01:27.43-01:28.68] Agent: I cann't say for sure.
[01:28.73-01:32.56] Agent: But we usually do the inspection and then provide the estimate and then
[01:33.86-01:35.83] Agent: it's usually not same day.
[01:37.94-01:38.80] Customer: Okay.
[01:40.33-01:43.36] Agent: Okay. May I have your address?
[01:44.25-01:50.92] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:56.50-01:59.20] Agent: All right. And are you the homeowner?
[01:59.67-02:00.41] Customer: Yes.
[02:02.94-02:05.69] Agent: Oay. May I have your first and last name?
[02:06.27-02:08.65] Customer: [PERSON_NAME] [PERSON_NAME].
[02:15.04-02:27.94] Agent: [PERSON_NAME]. Yeah. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[02:29.21-02:32.31] Agent: and an email address that we can send a proposal to
[02:39.12-02:39.87] Customer: email.
[02:47.16-02:49.10] Agent: [EMAIL_ADDRESS]. Yes.
[03:10.47-03:15.56] Agent: All right. And you said the mice are in the wall in the attic.
[03:15.99-03:17.16] Customer: In the attic.
[03:18.66-03:21.28] Customer: And then we're hearing them.
[03:21.39-03:22.97] Customer: We've seen. We've been.
[03:23.10-03:27.84] Customer: We put out poison in the attic, that little trap, you know, poison houses.
[03:29.15-03:30.62] Customer: And when we put.
[03:30.66-03:35.26] Customer: We just bathd here and like [DURATION] [DURATION] ago.
[03:35.44-03:39.25] Customer: And so now we're hearing them like in the.
[03:39.42-03:50.41] Customer: Occasionally we think it's nice and we hope that it's nothing bigger, but there's just a lot of mouse droppings up in the attic in between the ceiling of our
[03:52.19-03:54.62] Customer: living room and upstairs.
[03:54.71-04:07.06] Customer: And then we have an exterior wall, a three season room and in this corner wall there's something that comes in and.
[04:07.15-04:09.04] Customer: And in the morning is active.
[04:09.11-04:13.25] Customer: We. We don't sit out here in the evening but we tried.
[04:13.75-04:15.16] Customer: We have some.
[04:16.46-04:24.88] Customer: We have some ground squirrels or chipmunks and we've tried to catch them in a trap or you know, live trap and relocate them.
[04:24.91-04:27.76] Customer: We have those kind of things.
[04:27.95-04:31.30] Customer: And then we haven't been successful.
[04:31.48-04:39.96] Customer: And then we put out mouse traps and rat traps out there and nothing has touched those in this area.
[04:40.11-04:43.12] Customer: So obviously it's above our pay grade.
[04:44.55-04:45.64] Agent: Oh, I hear you.
[04:45.67-04:47.44] Agent: That can be really frustrating.
[04:48.23-04:51.81] Agent: I [PERSON_NAME] out there today between [TIME] and [TIME].
[04:52.58-04:55.69] Agent: All right. Oay I'll look forward to seeing [PERSON_NAME].
[04:57.35-04:59.88] Agent: Let me go ahead and get that confirmed for you.
[04:59.95-05:02.93] Agent: You do chipmun and [PERSON_NAME], right?
[05:03.82-05:06.69] Agent: Okay, we do. Do you have a chipmunk issue as well?
[05:07.58-05:09.14] Customer: Yeah, we have a chipmunk.
[05:09.23-05:15.73] Customer: We have chipmunk holes, like in a few places around our front porch and around the side.
[05:15.78-05:21.67] Customer: And we thought this noise in here was from a chipmunk, but then we had a guy come out.
[05:22.25-05:24.27] Customer: You'll be our third person to come out.
[05:24.36-05:27.82] Customer: Because the first person was like, no, this is.
[05:27.97-05:34.25] Customer: This is not like they deal in spiders and stuff or, you know, you need somebody for bigger stuff.
[05:34.29-05:40.56] Customer: So then we had all creatures wildlife up and then he's like, no, this is too little for me.
[05:40.73-05:42.70] Customer: So now you're our third person.
[05:44.08-05:47.62] Agent: Well, we handle all those, so in luck.
[05:50.26-05:54.43] Agent: So I do have you scheduled with [PERSON_NAME] today between [TIME] and [TIME].
[05:54.58-06:01.25] Agent: Your reference number is going to be [NUMBER_SEQUENCE].
[06:01.75-06:03.78] Customer: Okay, hold on, let me write that.
[06:03.92-06:10.96] Customer: [NUMBER_SEQUENCE]. That's correct. Okay.
[06:11.46-06:14.90] Agent: All right. [PERSON_NAME] between [TIME] and [TIME].
[06:14.94-06:16.81] Customer: And then will he give me a call
[06:18.08-06:19.64] Customer: when he is in route?
[06:19.74-06:21.47] Agent: Yeah, I can request that.
[06:21.56-06:22.61] Agent: I can request that.
[06:22.67-06:23.62] Customer: That would be great.
[06:26.44-06:32.16] Agent: So are you here local in [LOCATION], you yourself, or is this like a bigger.
[06:32.30-06:34.00] Customer: We're a nationwide company.
[06:34.12-06:40.87] Customer: Nationwide. Okay. I do the central scheduling, but we both work directly for our company.
[06:41.20-06:42.73] Agent: Okay. And it's called.
[06:42.79-06:44.51] Customer: What's the name of the company again?
[06:44.64-06:46.77] Agent: I'PREACH it. [ORGANIZATION] [ORGANIZATION].
[06:46.83-06:48.67] Agent: [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[06:49.00-06:50.12] Agent: Okay. Because when I.
[06:50.18-06:55.23] Agent: I was just doing a [ORGANIZATION] search and I found it wasn't.
[06:55.36-06:56.38] Agent: It was like
[06:57.81-07:05.28] Agent: rat control and mice and had pictures of guys holding up saying that you'll have your pest control done in a week.
[07:05.42-07:08.38] Agent: It wasn't called [ORGANIZATION] [ORGANIZATION] on the [ORGANIZATION] thing.
[07:10.96-07:12.83] Customer: I. I don't know what that's all about.
[07:15.06-07:17.92] Customer: I don't know. Okay.
[07:18.09-07:22.27] Agent: All right. Website. Were you on [ORGANIZATION]?
[07:23.57-07:24.95] Customer: So your company just has.
[07:24.98-07:32.36] Customer: It just has. Is marketing that way and different under different pretenses, you know.
[07:33.13-07:37.60] Customer: So it just said rat control and it said knockill.
[07:38.83-07:44.89] Customer: And then I read about it and it said, you know, mice and rats and
[07:46.24-07:50.86] Customer: so once is it is the address [LOCATION] [LOCATION] [LOCATION]?
[07:50.99-07:52.73] Customer: Is that where their critter control is?
[07:52.76-07:53.33] Customer: That
[07:54.88-07:58.18] Customer: our main corporate office is in [LOCATION].
[07:58.63-08:01.38] Customer: I know, but for their addressa.
[08:02.19-08:04.64] Customer: I'm not sure where the local address is.
[08:04.74-08:05.77] Agent: I'm sorry.
[08:09.00-08:09.86] Agent: All right,
[08:11.80-08:13.10] Customer: well, it has to be.
[08:13.56-08:16.62] Customer: As long as I get rid of this problem, I don't care.
[08:18.71-08:21.25] Agent: Okay. All right. All right.
[08:22.60-08:24.04] Agent: All right. Sounds good.
[08:24.10-08:25.44] Agent: Well, we will see you today.
[08:25.51-08:27.24] Agent: I hope that the rest of your day goes smooth.
[08:27.27-08:29.22] Agent: And thanks for callinger control.
[08:29.39-08:30.51] Agent: Okay, thank you. Bye.
[08:30.53-08:31.10] Customer: Bye.
[08:32.39-08:33.07] Agent: All right, bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call may be recorded for quality and training purposes. If you are a current [ORGANIZATION] [ORGANIZATION] customer. If you are a new [ORGANIZATION] [ORGANIZATION] customer, please thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Oh, hi. I was wondering if we could have somebody come out. We have mice in our attic and possib","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call may be recorded for quality and training purposes. If you are a current [ORGANIZATION] [ORGANIZATION] customer. If you are a new [ORGANIZATION] [ORGANIZATION] customer, please thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Oh, hi. I was wondering if we could have somebody come out. We have mice in our attic and possibly. Yeah. And it possibly in an exterior wall. Okay. Yeah. I'm sorry to hear you dealing with that this morning. May have your zip code. [LOCATION] [LOCATION]. Yes, it looks like we offer a free inception and a free estimate. Would you like me to get you scheduled for that? Yes. And possibly just have it treated today. I mean if he comes out and tells us what we need, is that possible? There's a slim chance. I cann't say for sure. But we usually do the inspection and then provide the estimate and then it's usually not same day. Okay. Okay. May I have your address? [LOCATION] [LOCATION] [LOCATION] [LOCATION]. All right. And are you the homeowner? Yes. Oay. May I have your first and last name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME]. Yeah. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and an email address that we can send a proposal to email. [EMAIL_ADDRESS]. Yes. All right. And you said the mice are in the wall in the attic. In the attic. And then we're hearing them. We've seen. We've been. We put out poison in the attic, that little trap, you know, poison houses. And when we put. We just bathd here and like [DURATION] [DURATION] ago. And so now we're hearing them like in the. Occasionally we think it's nice and we hope that it's nothing bigger, but there's just a lot of mouse droppings up in the attic in between the ceiling of our living room and upstairs. And then we have an exterior wall, a three season room and in this corner wall there's something that comes in and. And in the morning is active. We. We don't sit out here in the evening but we tried. We have some. We have some ground squirrels or chipmunks and we've tried to catch them in a trap or you know, live trap and relocate them. We have those kind of things. And then we haven't been successful. And then we put out mouse traps and rat traps out there and nothing has touched those in this area. So obviously it's above our pay grade. Oh, I hear you. That can be really frustrating. I [PERSON_NAME] out there today between [TIME] and [TIME]. All right. Oay I'll look forward to seeing [PERSON_NAME]. Let me go ahead and get that confirmed for you. You do chipmun and [PERSON_NAME], right? Okay, we do. Do you have a chipmunk issue as well? Yeah, we have a chipmunk. We have chipmunk holes, like in a few places around our front porch and around the side. And we thought this noise in here was from a chipmunk, but then we had a guy come out. You'll be our third person to come out. Because the first person was like, no, this is. This is not like they deal in spiders and stuff or, you know, you need somebody for bigger stuff. So then we had all creatures wildlife up and then he's like, no, this is too little for me. So now you're our third person. Well, we handle all those, so in luck. So I do have you scheduled with [PERSON_NAME] today between [TIME] and [TIME]. Your reference number is going to be [NUMBER_SEQUENCE]. Okay, hold on, let me write that. [NUMBER_SEQUENCE]. That's correct. Okay. All right. [PERSON_NAME] between [TIME] and [TIME]. And then will he give me a call when he is in route? Yeah, I can request that. I can request that. That would be great. So are you here local in [LOCATION], you yourself, or is this like a bigger. We're a nationwide company. Nationwide. Okay. I do the central scheduling, but we both work directly for our company. Okay. And it's called. What's the name of the company again? I'PREACH it. [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. Okay. Because when I. I was just doing a [ORGANIZATION] search and I found it wasn't. It was like rat control and mice and had pictures of guys holding up saying that you'll have your pest control done in a week. It wasn't called [ORGANIZATION] [ORGANIZATION] on the [ORGANIZATION] thing. I. I don't know what that's all about. I don't know. Okay. All right. Website. Were you on [ORGANIZATION]? So your company just has. It just has. Is marketing that way and different under different pretenses, you know. So it just said rat control and it said knockill. And then I read about it and it said, you know, mice and rats and so once is it is the address [LOCATION] [LOCATION] [LOCATION]? Is that where their critter control is? That our main corporate office is in [LOCATION]. I know, but for their addressa. I'm not sure where the local address is. I'm sorry. All right, well, it has to be. As long as I get rid of this problem, I don't care. Okay. All right. All right. All right. Sounds good. Well, we will see you today. I hope that the rest of your day goes smooth. And thanks for callinger control. Okay, thank you. Bye. Bye. All right, bye."
109,567,2a5a42f69463479bb0b7f7ec4b1c9803,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/2a5a42f69463479bb0b7f7ec4b1c9803_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90682197,0.9068219756554307,589.0,1068,1068,1.8132427843803056,90,9,"[DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.478,122,42,79,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.61-00:01.84] IVR/System: Gl [OCCUPATION], we fix your pains.
[00:01.89-00:02.96] Agent: This is [PERSON_NAME].
[00:04.93-00:06.47] Customer: Yes, hi. Good morning.
[00:07.29-00:12.36] Customer: Calling to see about having my windshield replaced in my van.
[00:12.45-00:14.42] Customer: I will not be using my insurance.
[00:14.48-00:16.68] Customer: I'll be paying out of pocket with cash.
[00:18.09-00:22.95] Customer: The car will be in off of [LOCATION].
[00:23.00-00:28.23] Customer: [LOCATION] in [LOCATION] [LOCATION] today and then again on Monday.
[00:28.32-00:34.62] Customer: And I wanted to see if you would be able to do it either one of those [DURATION], possibly Monday.
[00:35.27-00:39.55] Agent: We would need to collect a $[MONEY_AMOUNT] deposit though, to be able to order the glass.
[00:39.63-00:42.62] Agent: But I could likely get you scheduled for Monday.
[00:43.63-00:50.39] Agent: How much? We take $[MONEY_AMOUNT] deposit and that comes off the total balance of whatever the windshield cost is.
[00:50.53-00:51.81] Agent: And we order the windshield.
[00:51.85-00:56.76] Agent: The windshield should be here before Monday and we would be able to get you on the schedule for Monday.
[00:58.41-01:05.88] Customer: And then how would you be able to let me know how much the windshield is completely.
[01:06.53-01:08.86] Agent: Yep. I just need to get some information from you.
[01:08.89-01:10.18] Agent: Can I get a first and last name?
[01:10.24-01:11.39] Customer: Put this under, please.
[01:13.14-01:16.53] Customer: Yes, my name is [PERSON_NAME] [PERSON_NAME].
[01:16.66-01:20.53] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:20.62-01:21.64] Customer: [PERSON_NAME] [PERSON_NAME].
[01:29.94-01:32.84] Agent: And what is the year, make and model of the van?
[01:34.03-01:41.69] Customer: It's a [DATE_INTERVAL] [ORGANIZATION] Transit Connect XLT.
[01:56.72-01:58.75] Customer: Does it have a rear view camera?
[02:00.17-02:00.91] Customer: No.
[02:03.00-02:04.91] Customer: Do you know if it's heated at all?
[02:06.69-02:08.15] Agent: Do I know if it's what?
[02:08.32-02:09.99] Customer: If the windshield is heated?
[02:11.25-02:14.63] Agent: No, it's not. Okay, so it's just a basic windshield.
[02:14.68-02:18.06] Agent: Let's see. Yes, it's just a basic windshield.
[02:26.16-02:34.38] Customer: The XLT is just because it's got windows in the back portion instead of being solid.
[02:36.26-02:38.65] Customer: But it didn't come with those other options.
[02:40.06-02:43.25] Customer: Well, it may have come with them, but I didn't get them.
[02:44.38-02:46.12] Customer: I didn't get it when it was new.
[02:48.59-02:53.00] Agent: Total cost would be [MONEY_AMOUNT] [MONEY_AMOUNT] to replace that windshield.
[02:54.87-02:58.01] Agent: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[02:58.18-03:05.88] Agent: Okay. And you would need $[MONEY_AMOUNT] deposit today to order and could place me on the schedule for Monday.
[03:06.03-03:13.73] Customer: Yes, ma'am. Now, if you place me on the schedule for Monday, what are the hours that you like?
[03:13.82-03:19.49] Customer: Because my [MARITAL_STATUS] would only be at his job from certain time to a certain time up there.
[03:19.99-03:23.81] Customer: So would. What's the window, the time frame window?
[03:26.26-03:27.28] Customer: I can
[03:29.04-03:34.15] Customer: either between [TIME] and [TIME] or I can do between [MONEY_AMOUNT] and [TIME].
[03:35.56-03:36.62] Customer: Okay, so
[03:38.28-03:40.94] Customer: let me pick between [TIME] and [TIME]
[03:42.93-03:49.26] Customer: and the deposit. Can I do that with you over the phone with a credit card?
[03:49.45-03:51.55] Agent: Yes, ma'am, I can take it over the phone.
[03:51.64-03:54.91] Agent: Just give me one moment to get the card system up.
[03:56.00-03:56.87] Customer: Okay.
[04:07.37-04:09.75] Customer: And what's the warranty on the windshield?
[04:10.37-04:12.82] Agent: It is a [DURATION] [DURATION] warranty
[04:14.72-04:17.70] Agent: on windshield and the installation?
[04:18.08-04:24.88] Agent: Yes, ma' okay. And then if it gets any chips, we do a free chip repair on it as well.
[04:26.23-04:30.00] Agent: Okay. What's the name on the card going to be?
[04:31.94-04:34.76] Customer: Mine. [PERSON_NAME] [PERSON_NAME]. Okay.
[04:35.62-04:37.73] Agent: You can go ahead with the card number when you're ready.
[04:38.11-04:40.31] Customer: Ye, ye. I'm grabbing it right now.
[04:40.35-04:42.10] Customer: Sorry, I wasn't completely ready.
[04:42.20-04:43.29] Agent: No, you're okay.
[04:46.73-04:47.62] Customer: Okay,
[04:49.64-04:50.67] Customer: it is.
[05:11.79-05:13.05] Customer: And the expiration
[05:18.31-05:19.85] Customer: and the security code.
[05:23.35-05:24.63] Agent: Did you want a receipt?
[05:24.69-05:27.64] Agent: Email to you? Yes, please.
[05:27.94-05:29.69] Agent: Can I have your email, please?
[05:30.67-05:31.44] Customer: Yes,
[05:45.30-05:46.23] Agent: right. It went through.
[05:46.26-05:50.30] Agent: You should be getting an email shortly and I will get you on our schedule for Monday.
[05:50.42-05:53.19] Agent: Is the number you're calling from a good number to reach you at?
[05:54.89-06:05.93] Customer: It's a good number to reach me, but let me go ahead and give you my [MARITAL_STATUS] phone number as well because you know if you have a problem reaching me, you know you'd be able to reach him.
[06:05.99-06:10.79] Customer: He's going to be the one with the car on Monday and everything, so.
[06:10.98-06:11.80] Customer: Oay.
[06:20.81-06:22.80] Customer: And his name is [PERSON_NAME] [PERSON_NAME].
[06:24.89-06:27.48] Agent: I will make a note of that for the [OCCUPATION].
[06:29.81-06:33.15] Agent: Right. They will give a call then Monday morning.
[06:34.45-06:36.60] Customer: Okay. And then when they're finished,
[06:39.60-06:46.10] Customer: are we set up to use this same card for the remaining balance or will I need to speak to you again?
[06:46.39-06:50.50] Agent: We don't store card information, so you will have to call back.
[06:52.51-06:54.54] Customer: Okay, so what about.
[06:54.88-07:01.10] Customer: Maybe it would be easier than if I just gave the card to my [MARITAL_STATUS] and they run it there when they are finished.
[07:01.39-07:02.98] Agent: Yeah, you can do that too.
[07:04.42-07:06.69] Customer: Okay. I mean, what's best for you guys?
[07:06.77-07:10.34] Customer: You calling back or the [OCCUPATION] taking it there?
[07:10.52-07:13.98] Agent: Either works. It's just whatever is most convenient for you.
[07:14.01-07:15.83] Agent: We can work either way for it.
[07:16.94-07:22.06] Customer: Okay, but you'll take the [MONEY_AMOUNT] off of the [MONEY_AMOUNT] or.
[07:22.16-07:24.29] Agent: Okay, so you ran it for [MONEY_AMOUNT] now.
[07:24.43-07:30.13] Customer: So then on Monday will we owe [MONEY_AMOUNT] or [MONEY_AMOUNT]?
[07:30.26-07:33.11] Customer: [MONEY_AMOUNT] [MONEY_AMOUNT]. [MONEY_AMOUNT] do [MONEY_AMOUNT].
[07:34.81-07:35.94] Customer: Okay, so
[07:37.32-07:40.81] Customer: I'll either have a card or cash there.
[07:40.96-07:47.75] Customer: And if you wanted to make a note of it with my [MARITAL_STATUS] so that he can just pay him when he's finished and then it's done.
[07:48.20-07:50.21] Agent: Okay, Y. I will make a note of that.
[07:50.31-07:53.23] Agent: Can you confirm your address from me also real quickly?
[07:54.25-07:58.19] Customer: Yep. It's [LOCATION] [LOCATION] [LOCATION].
[07:58.25-08:02.33] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[08:03.44-08:06.86] Customer: Oh, I'm giving you my home address.
[08:07.03-08:09.65] Customer: I'm not giving you the address of where the vehicle is.
[08:11.60-08:16.41] Customer: [LOCATION] [LOCATION], [LOCATION]. And you'll need to know where the vehicle is going to be located.
[08:16.48-08:20.25] Agent: Correct. Y we'll need the address of the vehicle because that's where they will be going.
[08:21.24-08:24.54] Customer: Yeah, so let me give you that real quick.
[08:28.08-08:30.97] Customer: I have it up and it disappeared on me.
[08:31.03-08:32.14] Customer: So. One second.
[08:35.52-08:37.87] Customer: The name of the business is [ORGANIZATION]
[08:39.85-08:41.47] Customer: and it is.
[08:44.97-08:46.14] Customer: O goodness.
[08:49.40-08:51.38] Customer: [LOCATION]
[08:53.11-08:56.80] Customer: [LOCATION] [MONEY_AMOUNT] [LOCATION] [LOCATION]
[08:58.75-09:02.57] Customer: [LOCATION]. I think they call it [LOCATION] [LOCATION].
[09:04.87-09:06.54] Customer: What's the zip code?
[09:06.60-09:07.97] Agent: Do you need the zip code?
[09:08.30-09:09.66] Customer: I can just look it up.
[09:09.80-09:11.18] Customer: Yeah, I've got it pulled up here.
[09:11.23-09:14.16] Customer: It's in [LOCATION] [LOCATION].
[09:15.78-09:17.18] Customer: Oh, is it called [LOCATION] [LOCATION]?
[09:17.23-09:23.66] Customer: Okay. Because it confuses me because some of the things on the Internet say [LOCATION] [LOCATION] and some say [LOCATION].
[09:23.82-09:26.75] Customer: Yeah, it's a real fine line with some of them around here.
[09:29.53-09:30.81] Customer: But you bought it?
[09:30.99-09:32.43] Customer: Yes, I've got everything.
[09:35.82-09:38.02] Agent: Okay, thank you. Not a problem.
[09:38.08-09:40.08] Agent: You have a good day and we'll see you Monday.
[09:40.82-09:41.74] Customer: You too. Goodbye.","Gl [OCCUPATION], we fix your pains. This is [PERSON_NAME]. Yes, hi. Good morning. Calling to see about having my windshield replaced in my van. I will not be using my insurance. I'll be paying out of pocket with cash. The car will be in off of [LOCATION]. [LOCATION] in [LOCATION] [LOCATION] today and then again on Monday. And I wanted to see if you would be able to do it either one of those [DURATION], possibly Monday. We would need to collect a $[MONEY_AMOUNT] deposit though, to be able to orde","Gl [OCCUPATION], we fix your pains. This is [PERSON_NAME]. Yes, hi. Good morning. Calling to see about having my windshield replaced in my van. I will not be using my insurance. I'll be paying out of pocket with cash. The car will be in off of [LOCATION]. [LOCATION] in [LOCATION] [LOCATION] today and then again on Monday. And I wanted to see if you would be able to do it either one of those [DURATION], possibly Monday. We would need to collect a $[MONEY_AMOUNT] deposit though, to be able to order the glass. But I could likely get you scheduled for Monday. How much? We take $[MONEY_AMOUNT] deposit and that comes off the total balance of whatever the windshield cost is. And we order the windshield. The windshield should be here before Monday and we would be able to get you on the schedule for Monday. And then how would you be able to let me know how much the windshield is completely. Yep. I just need to get some information from you. Can I get a first and last name? Put this under, please. Yes, my name is [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. And what is the year, make and model of the van? It's a [DATE_INTERVAL] [ORGANIZATION] Transit Connect XLT. Does it have a rear view camera? No. Do you know if it's heated at all? Do I know if it's what? If the windshield is heated? No, it's not. Okay, so it's just a basic windshield. Let's see. Yes, it's just a basic windshield. The XLT is just because it's got windows in the back portion instead of being solid. But it didn't come with those other options. Well, it may have come with them, but I didn't get them. I didn't get it when it was new. Total cost would be [MONEY_AMOUNT] [MONEY_AMOUNT] to replace that windshield. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay. And you would need $[MONEY_AMOUNT] deposit today to order and could place me on the schedule for Monday. Yes, ma'am. Now, if you place me on the schedule for Monday, what are the hours that you like? Because my [MARITAL_STATUS] would only be at his job from certain time to a certain time up there. So would. What's the window, the time frame window? I can either between [TIME] and [TIME] or I can do between [MONEY_AMOUNT] and [TIME]. Okay, so let me pick between [TIME] and [TIME] and the deposit. Can I do that with you over the phone with a credit card? Yes, ma'am, I can take it over the phone. Just give me one moment to get the card system up. Okay. And what's the warranty on the windshield? It is a [DURATION] [DURATION] warranty on windshield and the installation? Yes, ma' okay. And then if it gets any chips, we do a free chip repair on it as well. Okay. What's the name on the card going to be? Mine. [PERSON_NAME] [PERSON_NAME]. Okay. You can go ahead with the card number when you're ready. Ye, ye. I'm grabbing it right now. Sorry, I wasn't completely ready. No, you're okay. Okay, it is. And the expiration and the security code. Did you want a receipt? Email to you? Yes, please. Can I have your email, please? Yes, right. It went through. You should be getting an email shortly and I will get you on our schedule for Monday. Is the number you're calling from a good number to reach you at? It's a good number to reach me, but let me go ahead and give you my [MARITAL_STATUS] phone number as well because you know if you have a problem reaching me, you know you'd be able to reach him. He's going to be the one with the car on Monday and everything, so. Oay. And his name is [PERSON_NAME] [PERSON_NAME]. I will make a note of that for the [OCCUPATION]. Right. They will give a call then Monday morning. Okay. And then when they're finished, are we set up to use this same card for the remaining balance or will I need to speak to you again? We don't store card information, so you will have to call back. Okay, so what about. Maybe it would be easier than if I just gave the card to my [MARITAL_STATUS] and they run it there when they are finished. Yeah, you can do that too. Okay. I mean, what's best for you guys? You calling back or the [OCCUPATION] taking it there? Either works. It's just whatever is most convenient for you. We can work either way for it. Okay, but you'll take the [MONEY_AMOUNT] off of the [MONEY_AMOUNT] or. Okay, so you ran it for [MONEY_AMOUNT] now. So then on Monday will we owe [MONEY_AMOUNT] or [MONEY_AMOUNT]? [MONEY_AMOUNT] [MONEY_AMOUNT]. [MONEY_AMOUNT] do [MONEY_AMOUNT]. Okay, so I'll either have a card or cash there. And if you wanted to make a note of it with my [MARITAL_STATUS] so that he can just pay him when he's finished and then it's done. Okay, Y. I will make a note of that. Can you confirm your address from me also real quickly? Yep. It's [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Oh, I'm giving you my home address. I'm not giving you the address of where the vehicle is. [LOCATION] [LOCATION], [LOCATION]. And you'll need to know where the vehicle is going to be located. Correct. Y we'll need the address of the vehicle because that's where they will be going. Yeah, so let me give you that real quick. I have it up and it disappeared on me. So. One second. The name of the business is [ORGANIZATION] and it is. O goodness. [LOCATION] [LOCATION] [MONEY_AMOUNT] [LOCATION] [LOCATION] [LOCATION]. I think they call it [LOCATION] [LOCATION]. What's the zip code? Do you need the zip code? I can just look it up. Yeah, I've got it pulled up here. It's in [LOCATION] [LOCATION]. Oh, is it called [LOCATION] [LOCATION]? Okay. Because it confuses me because some of the things on the Internet say [LOCATION] [LOCATION] and some say [LOCATION]. Yeah, it's a real fine line with some of them around here. But you bought it? Yes, I've got everything. Okay, thank you. Not a problem. You have a good day and we'll see you Monday. You too. Goodbye."
110,86,08ebbd780c954f73a6be3be70a5737de,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/08ebbd780c954f73a6be3be70a5737de_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90681267,0.906812687007874,449.0,1016,1016,2.2628062360801784,40,7,"[EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [URL]",44,False,88.477,73,30,38,3,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.89-00:12.06] IVR/System: It's greatad day [ORGANIZATION].
[00:12.12-00:15.63] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This just say how can I help you?
[00:16.34-00:18.45] Customer: Yes, good morning. [PERSON_NAME].
[00:18.50-00:19.39] Customer: How are you doing?
[00:21.45-00:23.81] Customer: I'm doing great, thank you so much for asking.
[00:23.91-00:35.84] Customer: You okay? Yeah. My name is [PERSON_NAME] [PERSON_NAME] and I'd like to make an appointment with you guys to have a little bit of a electric work done.
[00:35.88-00:38.90] Customer: It's just a minor, minor job I believe.
[00:38.97-00:42.06] Customer: But I guess you guys will come out and look at it and tell me.
[00:44.73-00:48.30] Agent: Okay. Please. We can certainly assist.
[00:49.05-00:52.47] Agent: Want to confirm with you it'the best number to reach you
[00:56.30-01:01.56] Agent: and also the zip code where you need to service is [LOCATION].
[01:02.59-01:03.84] Customer: That is correct.
[01:06.14-01:07.92] Agent: Okay, thank you so much.
[01:07.99-01:12.61] Agent: J and have you used the res service before or this is the first time?
[01:13.50-01:15.36] Customer: Nop, this is the first time.
[01:17.50-01:21.28] Agent: Okay, great. And may I ask how you heard about it?
[01:22.81-01:31.23] Customer: Yeah, I googled you guys and came up with the best [OCCUPATION] in the area and you were one of them.
[01:33.58-01:36.82] Agent: Okay, awesome. Thank you so much for choosing us.
[01:37.00-01:41.16] Agent: And may I please have these street address where you need the service?
[01:42.09-01:46.38] Customer: Yes, it is [LOCATION] [LOCATION].
[01:46.44-01:52.81] Customer: It's one word. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:53.31-01:56.69] Customer: [LOCATION], [LOCATION] [LOCATION].
[01:59.34-02:02.61] Agent: Thank you so much and may I have your email?
[02:03.75-02:05.08] Customer: Yes, it's my name.
[02:05.19-02:11.60] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] Again
[02:15.65-02:16.38] Unknown: the.
[02:22.41-02:28.26] Agent: Okay. And just to confirm with you, this is for a residential or commercial property?
[02:28.97-02:30.78] Customer: Yes, it is residential.
[02:33.37-02:36.76] Agent: Okay. You are going to be more than glad toance to see you.
[02:36.90-02:43.38] Agent: And just for my team to have a better idea, can you please provide some details about the service that you are looking for?
[02:44.16-02:45.24] Customer: Yes, I sure can.
[02:45.30-02:49.45] Customer: I recently had a new roof put on.
[02:49.60-02:53.90] Customer: Okay. And it's a attic fan.
[02:54.59-02:59.13] Customer: Okay. And there's electric run to it already.
[02:59.44-03:05.13] Customer: Okay. And it's plugged in, but I just wanted it connected and put to code.
[03:05.59-03:20.86] Customer: Okay. So the electric is an original line from the house and it's run up to the thing and it goes into a existing plug that is, you know, in a crawl space in the attic.
[03:20.89-03:25.26] Customer: It's a [LOCATION] [LOCATION] house and I can send you a picture of it if you want.
[03:28.88-03:43.80] Agent: Okay, sure. So the process that we usually handle is to send one of the professionals to the property so they can complete an inspection and they are going to be able to give you the exact quot of the service.
[03:43.93-03:53.63] Agent: And I have to let you know that this local office has a diagnostic fee that is for the amount of $[MONEY_AMOUNT] which is on top of their pay.
[03:54.94-04:12.32] Agent: I'm sorry, it'on top of the service and this is for sending one of the professionals to the property and I can request for them to send you an email so you can attach the picture for the service that you are re looking for and they can have that information handy and provided to the [OCCUPATION] as well.
[04:12.51-04:19.69] Agent: And as well I need to ask you the preferred date and time for them to check the availability in their calendar.
[04:21.26-04:25.81] Customer: Yeaheah. I'd like make an appointment and yeah, get it done.
[04:28.50-04:34.40] Agent: Okay. And do you have a specific date and time for getting this service done?
[04:35.79-04:37.90] Customer: Whenever it's convenient in your schedule?
[04:37.94-04:39.07] Customer: I don't think there's a rush.
[04:39.13-04:41.97] Customer: It technically it's functional now.
[04:42.02-04:49.99] Customer: It's you know, wiring that was existing in the house but I just wanted to make sure it's hooked up properly.
[04:50.06-04:51.20] Unknown: Andicodde
[04:54.26-05:12.06] Agent: okay, sure. So they are going to be reaching you back to the same phone number that we have confirmed so they can provide you the details for the process and as well they can let you know the availability and you can follow up with them directly to schedule the visit.
[05:12.24-05:18.96] Agent: And once this one is confirmed you are going to be able to trackck the status of your appointment in the neighborly app.
[05:19.09-05:31.94] Agent: This is not a must, it's just for you to have a recommendation to track the status of your job and we just want to remember that we have the done rightite promise and [ORGANIZATION] Don right promise.
[05:32.06-05:45.42] Agent: This is back to all the works that is performed by or employees and you can check more details about it in [URL] and let me know is there anything else I can help you with at this moment?
[05:46.15-05:52.80] Customer: No. So they're going to call me and tell me a time for the appointment or is that my.
[05:52.92-05:54.62] Customer: Did I understand that right?
[05:56.31-05:57.60] Agent: Yes, that is correct.
[05:57.66-06:00.69] Agent: And as well you will receive the email confirmation.
[06:02.19-06:12.40] Customer: Okie dokeie. So and are they going to call me from the number I called you or is it going to be a different number Because I don't answer calls unless it's,
[06:14.06-06:19.22] Customer: you know, a number that's in my contact list because I get all kinds of scam calls and stuff.
[06:19.28-06:28.76] Customer: So can you tell me the number that they might call from or do you know or could they send me a text instead?
[06:28.94-06:40.97] Agent: Yes, to be honest with you, wen't handle a specific number but I can request for them to send you a text before the call so you can be aware and they are going to be letting you know that they are calling from [ORGANIZATION].
[06:41.03-06:47.58] Customer: [ORGANIZATION]. Okay. And then should I expect this call today or
[06:49.40-06:52.58] Customer: for the. To make the appointment or as that work.
[06:54.43-07:02.12] Agent: Yeah, that is going to be depending in amount of cases that they may have because we don't handle a specific time frame for the callback.
[07:02.23-07:05.64] Agent: But I'm going to request for them to call you back as soon as possible.
[07:06.50-07:07.99] Customer: Okay, thank you very much.
[07:08.02-07:09.32] Customer: I appreciate your help.
[07:10.79-07:12.41] Agent: Okay, you are very welcome.
[07:12.50-07:14.51] Agent: And thank you so much for calling [ORGANIZATION].
[07:14.57-07:16.20] IVR/System: [ORGANIZATION], a neighborly company.
[07:16.27-07:17.99] Agent: And we appreciate your business.
[07:18.13-07:18.98] Agent: Have a good day.
[07:19.06-07:21.25] Customer: Okay, thank you. You too.
[07:26.92-07:27.20] Customer: Bye.","It's greatad day [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This just say how can I help you? Yes, good morning. [PERSON_NAME]. How are you doing? I'm doing great, thank you so much for asking. You okay? Yeah. My name is [PERSON_NAME] [PERSON_NAME] and I'd like to make an appointment with you guys to have a little bit of a electric work done. It's just a minor, minor job I believe. But I guess you guys will come out and look at it and tell me. Okay. Please. We can certainly as","It's greatad day [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This just say how can I help you? Yes, good morning. [PERSON_NAME]. How are you doing? I'm doing great, thank you so much for asking. You okay? Yeah. My name is [PERSON_NAME] [PERSON_NAME] and I'd like to make an appointment with you guys to have a little bit of a electric work done. It's just a minor, minor job I believe. But I guess you guys will come out and look at it and tell me. Okay. Please. We can certainly assist. Want to confirm with you it'the best number to reach you and also the zip code where you need to service is [LOCATION]. That is correct. Okay, thank you so much. J and have you used the res service before or this is the first time? Nop, this is the first time. Okay, great. And may I ask how you heard about it? Yeah, I googled you guys and came up with the best [OCCUPATION] in the area and you were one of them. Okay, awesome. Thank you so much for choosing us. And may I please have these street address where you need the service? Yes, it is [LOCATION] [LOCATION]. It's one word. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION], [LOCATION] [LOCATION]. Thank you so much and may I have your email? Yes, it's my name. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] Again the. Okay. And just to confirm with you, this is for a residential or commercial property? Yes, it is residential. Okay. You are going to be more than glad toance to see you. And just for my team to have a better idea, can you please provide some details about the service that you are looking for? Yes, I sure can. I recently had a new roof put on. Okay. And it's a attic fan. Okay. And there's electric run to it already. Okay. And it's plugged in, but I just wanted it connected and put to code. Okay. So the electric is an original line from the house and it's run up to the thing and it goes into a existing plug that is, you know, in a crawl space in the attic. It's a [LOCATION] [LOCATION] house and I can send you a picture of it if you want. Okay, sure. So the process that we usually handle is to send one of the professionals to the property so they can complete an inspection and they are going to be able to give you the exact quot of the service. And I have to let you know that this local office has a diagnostic fee that is for the amount of $[MONEY_AMOUNT] which is on top of their pay. I'm sorry, it'on top of the service and this is for sending one of the professionals to the property and I can request for them to send you an email so you can attach the picture for the service that you are re looking for and they can have that information handy and provided to the [OCCUPATION] as well. And as well I need to ask you the preferred date and time for them to check the availability in their calendar. Yeaheah. I'd like make an appointment and yeah, get it done. Okay. And do you have a specific date and time for getting this service done? Whenever it's convenient in your schedule? I don't think there's a rush. It technically it's functional now. It's you know, wiring that was existing in the house but I just wanted to make sure it's hooked up properly. Andicodde okay, sure. So they are going to be reaching you back to the same phone number that we have confirmed so they can provide you the details for the process and as well they can let you know the availability and you can follow up with them directly to schedule the visit. And once this one is confirmed you are going to be able to trackck the status of your appointment in the neighborly app. This is not a must, it's just for you to have a recommendation to track the status of your job and we just want to remember that we have the done rightite promise and [ORGANIZATION] Don right promise. This is back to all the works that is performed by or employees and you can check more details about it in [URL] and let me know is there anything else I can help you with at this moment? No. So they're going to call me and tell me a time for the appointment or is that my. Did I understand that right? Yes, that is correct. And as well you will receive the email confirmation. Okie dokeie. So and are they going to call me from the number I called you or is it going to be a different number Because I don't answer calls unless it's, you know, a number that's in my contact list because I get all kinds of scam calls and stuff. So can you tell me the number that they might call from or do you know or could they send me a text instead? Yes, to be honest with you, wen't handle a specific number but I can request for them to send you a text before the call so you can be aware and they are going to be letting you know that they are calling from [ORGANIZATION]. [ORGANIZATION]. Okay. And then should I expect this call today or for the. To make the appointment or as that work. Yeah, that is going to be depending in amount of cases that they may have because we don't handle a specific time frame for the callback. But I'm going to request for them to call you back as soon as possible. Okay, thank you very much. I appreciate your help. Okay, you are very welcome. And thank you so much for calling [ORGANIZATION]. [ORGANIZATION], a neighborly company. And we appreciate your business. Have a good day. Okay, thank you. You too. Bye."
111,422,20230228-180105_9133344463,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230228-180105_9133344463-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9068093,0.9068092911585366,672.0,1312,1312,1.9523809523809523,111,9,"[DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.477,137,98,39,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:08.97-00:12.31] Agent: Hello? Hello. Yes, sory, I do apologize.
[00:12.46-00:13.89] Agent: We have offer for you.
[00:14.03-00:17.73] Agent: As you are the using two lines Internet and two [ORGANIZATION] [ORGANIZATION] screens.
[00:17.87-00:21.35] Agent: Your monthly bill will be [MONEY_AMOUNT] per [DURATION].
[00:21.46-00:24.57] Agent: And this price is fixed and logged in for [DURATION] [DURATION].
[00:24.73-00:25.97] Agent: So this is good for you.
[00:26.03-00:28.00] Agent: $[MONEY_AMOUNT] for the residents.
[00:28.11-00:29.50] Agent: Two lineions Internet and two.
[00:29.56-00:33.01] Customer: Sir. Okay, just send it on my next bill.
[00:33.51-00:37.28] Customer: Okay, like how much you pay for these services?
[00:38.78-00:40.19] Customer: How much do I pay?
[00:40.34-00:42.66] Customer: Yes. Hel. I don't know.
[00:42.68-00:44.33] Customer: I put it on a credit card.
[00:45.27-00:50.09] Agent: Like you use same services with [ORGANIZATION] or other service provider.
[00:52.98-00:57.07] Agent: I use [ORGANIZATION]. Okay, you have access your bill.
[00:57.26-00:58.39] Agent: You check your bill.
[00:58.50-00:59.91] Agent: How much you pay for that?
[01:01.73-01:03.45] Agent: I'm looking at one right now.
[01:03.55-01:05.80] Agent: Just a minute. Okay, sure.
[01:13.50-01:18.74] Customer: I'm paying $[MONEY_AMOUNT]. You pay extremely high bill.
[01:18.88-01:20.45] Agent: So this is good for you.
[01:20.50-01:26.23] Agent: Like two lines Internet and two TV SA screenss in $[MONEY_AMOUNT].
[01:27.45-01:30.47] Customer: I'm paying $[MONEY_AMOUNT] for an Internet?
[01:30.94-01:32.15] Customer: Yes, you totally pay.
[01:32.18-01:34.92] Customer: [MONEY_AMOUNT] is [MONEY_AMOUNT]. Do [MONEY_AMOUNT].
[01:35.42-01:37.80] Agent: The spectrum voice is $[MONEY_AMOUNT].
[01:38.53-01:41.55] Agent: Just. What. What is your home address?
[01:41.70-01:42.88] Agent: Give me your address.
[01:44.14-01:46.67] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:46.85-01:59.23] Customer: [LOCATION] [LOCATION] [LOCATION]. Yes, [LOCATION] [LOCATION].
[01:59.46-02:01.64] Customer: [MONEY_AMOUNT] [LOCATION].
[02:03.50-02:05.56] Agent: And what was zip code?
[02:06.42-02:11.20] Customer: [LOCATION]. Don't you know this stuff?
[02:11.23-02:13.58] Customer: If you've got my account, you should know this stuff.
[02:13.68-02:15.31] Customer: I am not from the [ORGANIZATION] [ORGANIZATION].
[02:15.37-02:16.98] Agent: I am from the [ORGANIZATION] [ORGANIZATION].
[02:17.12-02:18.57] Agent: So that's why I'm asking you.
[02:18.66-02:20.98] Customer: I got it. [LOCATION] [LOCATION].
[02:21.14-02:28.44] Customer: [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], correct?
[02:28.55-02:30.86] Agent: Yeah, just hold a moment.
[02:30.96-02:32.58] Agent: I will check in my portal.
[02:32.76-02:35.47] Agent: So what promotions available in that area.
[02:35.59-02:38.53] Agent: And we will help out to drop down your bill.
[02:40.66-02:42.69] Agent: So just hold a moment.
[02:42.89-02:45.04] Agent: I will transfer this call to my [OCCUPATION].
[02:45.14-02:49.36] Agent: He will guide you how to get this promotion offer for your residence.
[02:49.42-02:53.26] Agent: Okay? Okay, just hold a moment.
[03:06.44-03:07.76] Agent: Thank you so much for holding.
[03:07.82-03:10.04] Agent: This is [PERSON_NAME], the [OCCUPATION] on the floor.
[03:10.10-03:11.50] Agent: How are you doing today?
[03:12.38-03:14.15] Customer: Just fine. All right.
[03:14.22-03:18.27] Agent: So you were having a conversation with my [OCCUPATION] regarding the services.
[03:18.46-03:24.50] Agent: And he mentioned me that you guys have two phone lines, TV screens and Internet at the residence.
[03:24.56-03:27.45] Agent: And you're paying around $[MONEY_AMOUNT] for the services.
[03:27.59-03:30.44] Customer: Is that correct? Yes.
[03:31.01-03:35.31] Agent: All right. And currently you guys have active service with [ORGANIZATION], right?
[03:36.01-03:38.17] Customer: Yes, I got that.
[03:38.32-03:43.57] Agent: I think you guys must be using that services for about more than [DURATION] [DURATION] now.
[03:43.64-03:46.53] Agent: That's the reason you're paying such how your bills, I think.
[03:48.19-03:51.66] Customer: Yeah. I've been using it for a good [MONEY_AMOUNT] [DURATION].
[03:52.00-03:53.09] Customer: Oh my God.
[03:54.63-04:02.34] Agent: During the recent times, have we got any new plans activated or like have you got the equipment replace, something like that?
[04:02.85-04:04.99] Customer: I'm sorry, I didn't understand you.
[04:05.18-04:16.71] Agent: I'm saying that like in the last [DURATION] [DURATION] [DURATION], like [DURATION], [DURATION], between [DURATION] [DURATION] [DURATION] [DURATION], have you like changed your plans over to the new equipment or are you still using that old service and equipment?
[04:18.13-04:20.25] Customer: Using the old service and equipment.
[04:20.43-04:28.44] Customer: Oh my God. Let me just first open up my portal and let me see what are the possible solutions over here.
[04:29.50-04:37.25] Customer: You guys are located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] with a zip code [LOCATION], right?
[04:37.75-04:39.70] Agent: Yes, I got that.
[04:39.76-04:40.96] Agent: Just one moment.
[05:00.20-05:04.82] Agent: All right, ma'am, so I have checked the stateus over here.
[05:05.44-05:09.70] Agent: So here's the thing I want to tell you right now.
[05:10.64-05:16.70] Agent: Currently you're paying extremely like pretty much high bill, 3 $[MONEY_AMOUNT].
[05:17.12-05:22.51] Agent: So on that price you are currently signed up for, right?
[05:22.61-05:24.75] Agent: And you are lockegedd up for that price.
[05:24.93-05:35.32] Agent: So if I try to put any kind of a discount over there, you will be hardly going down to [MONEY_AMOUNT], [MONEY_AMOUNT] only.
[05:35.51-05:39.93] Agent: That will be for a temporary discount for [DURATION] [DURATION] only.
[05:40.35-05:42.34] Agent: All right, that is one thing.
[05:42.48-05:50.12] Agent: All right, the other thing is that I can provide you a completely new account.
[05:50.62-05:55.88] Agent: I can get the approval for you for the new pricing because it will be technically it will be a new account.
[05:56.07-06:06.87] Agent: So from the billing side there will be no obligation and we can provide you the same services, the tv, the Internet and the phone line.
[06:06.99-06:15.93] Agent: And the Speed will be 600 MB each and everything under a combined below $[MONEY_AMOUNT] [DURATION] [DURATION].
[06:16.54-06:26.12] Agent: This way your bills will be facing approximately [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] discount and you will be able to logk that price for approximately [DURATION] [DURATION].
[06:26.69-06:30.31] Agent: So it's totally your call which one you want to go with.
[06:30.74-06:32.19] Agent: I can leave you both that.
[06:34.45-06:36.24] Customer: I'll go with the cheaper one.
[06:38.13-06:43.86] Agent: All right, so let me tell you the process basically how I'm gonna provide you the g propose [DURATION].
[06:44.01-06:46.72] Agent: So currently there are two types of account and the residence.
[06:46.77-06:48.74] Agent: The one you're using that is residence.
[06:48.92-07:04.71] Agent: The other one that if you remember during the [EVENT] time the school colleges and the offices was closed and many [OCCUPATION] and the [OCCUPATION] [OCCUPATION] and like people were working from home, studying from home during that kind time.
[07:04.90-07:13.28] Agent: One of our account was known as a small office home office freenance account that was basically for [OCCUPATION] and the people who are working from home.
[07:13.41-07:15.38] Agent: So we have some discounts over There.
[07:15.50-07:21.61] Agent: So if I switch you over to the D account, you will be getting all the discounts activated.
[07:21.75-07:24.80] Agent: Your price will be only and only $[MONEY_AMOUNT].
[07:25.74-07:27.00] Agent: This will be the only difference.
[07:27.05-07:30.12] Agent: Stress of the services will be completely same as it is.
[07:30.94-07:32.15] Customer: Go ahead and do it.
[07:33.10-07:40.86] Agent: Perfect. So just give me a moment, let me open up my portal and set that order for you.
[08:04.08-08:05.70] Agent: And currently
[08:07.05-08:13.46] Agent: [PHONE_NUMBER]. Is this the best number to call you back?
[08:13.96-08:16.67] Customer: Yes. All right. Just a moment.
[08:18.73-08:23.58] Agent: Can I have your email address where I can send you rest of the things in the written form?
[08:25.40-08:26.94] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[08:28.17-08:42.50] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[08:42.96-08:47.69] Agent: [EMAIL_ADDRESS]. And currently I'm speaking with Mr.
[08:47.72-08:50.32] Agent: [PERSON_NAME]. Right. Mrs. [PERSON_NAME].
[08:50.50-08:51.60] Agent: Mr. [PERSON_NAME]. All right.
[08:51.66-09:00.04] Agent: And ma'am, just to confirm, do you want to put this account under [PERSON_NAME] [PERSON_NAME] name or under your name?
[09:01.99-09:04.64] Customer: Under whose name? [PERSON_NAME]?
[09:04.71-09:06.83] Customer: I. I can see there one name over here.
[09:06.90-09:10.18] Customer: [PERSON_NAME] [PERSON_NAME]. Yes, that'd be fine.
[09:10.36-09:11.28] Customer: All right.
[09:16.02-09:21.87] Agent: All right, ma'am. So currently I'm submitting this request for the order.
[09:22.05-09:29.33] Agent: Once this order is approved, might be tomorrow, you would be getting a callack from our side.
[09:30.07-09:32.49] Agent: It might be from the [ORGANIZATION] [ORGANIZATION].
[09:32.90-09:38.46] Agent: So they will be just calling to confir that you have placed out the request for this order.
[09:38.64-09:42.93] Agent: Because currently you have an active account over to the residence.
[09:43.06-09:44.53] Agent: So they will just confirm that.
[09:44.58-09:46.30] Agent: That why are you needing this account?
[09:46.42-09:48.08] Agent: So just do not share with them.
[09:48.15-09:51.52] Agent: Do not share with them that you are doing this for the billing purposes.
[09:51.86-09:54.79] Agent: Because that way they will simply terminate the request.
[09:55.38-10:00.03] Agent: Just tell them I have a need for these services because sometimes
[10:01.29-10:03.58] Agent: kids study from home and do work.
[10:03.70-10:05.05] Agent: So that's why I need that.
[10:05.17-10:08.52] Agent: So they will, without asking any further question, they will approve that.
[10:08.69-10:12.20] Agent: All right, so just do not tell them about the billing.
[10:12.53-10:14.66] Agent: All right, ma'am? All right.
[10:14.72-10:18.27] Agent: All right. And do you have an independent paper where you can note my callback number?
[10:20.54-10:36.33] Customer: Sure. All right. My callback number is [PHONE_NUMBER].
[10:37.23-10:39.45] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[10:40.90-10:48.77] Customer: And like, if anything goes wrong, if on a reschedule, discuss anything further, call me back over there.
[10:48.83-10:50.14] Agent: I will be there to assist you.
[10:50.20-10:52.53] Agent: All right? Okay, thank you.
[10:52.65-10:56.11] Agent: And tomorrow you will be getting the installation there Tomorrow after getting the confirmation.
[10:56.14-10:58.43] Agent: All right, ma'am? Okay.
[10:58.58-11:02.12] Agent: All right, perfect. Until then, take care of yourself and have a good day.
[11:03.50-11:04.81] Customer: You too. Bye.","Hello? Hello. Yes, sory, I do apologize. We have offer for you. As you are the using two lines Internet and two [ORGANIZATION] [ORGANIZATION] screens. Your monthly bill will be [MONEY_AMOUNT] per [DURATION]. And this price is fixed and logged in for [DURATION] [DURATION]. So this is good for you. $[MONEY_AMOUNT] for the residents. Two lineions Internet and two. Sir. Okay, just send it on my next bill. Okay, like how much you pay for these services? How much do I pay? Yes. Hel. I don't know. I pu","Hello? Hello. Yes, sory, I do apologize. We have offer for you. As you are the using two lines Internet and two [ORGANIZATION] [ORGANIZATION] screens. Your monthly bill will be [MONEY_AMOUNT] per [DURATION]. And this price is fixed and logged in for [DURATION] [DURATION]. So this is good for you. $[MONEY_AMOUNT] for the residents. Two lineions Internet and two. Sir. Okay, just send it on my next bill. Okay, like how much you pay for these services? How much do I pay? Yes. Hel. I don't know. I put it on a credit card. Like you use same services with [ORGANIZATION] or other service provider. I use [ORGANIZATION]. Okay, you have access your bill. You check your bill. How much you pay for that? I'm looking at one right now. Just a minute. Okay, sure. I'm paying $[MONEY_AMOUNT]. You pay extremely high bill. So this is good for you. Like two lines Internet and two TV SA screenss in $[MONEY_AMOUNT]. I'm paying $[MONEY_AMOUNT] for an Internet? Yes, you totally pay. [MONEY_AMOUNT] is [MONEY_AMOUNT]. Do [MONEY_AMOUNT]. The spectrum voice is $[MONEY_AMOUNT]. Just. What. What is your home address? Give me your address. [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION]. Yes, [LOCATION] [LOCATION]. [MONEY_AMOUNT] [LOCATION]. And what was zip code? [LOCATION]. Don't you know this stuff? If you've got my account, you should know this stuff. I am not from the [ORGANIZATION] [ORGANIZATION]. I am from the [ORGANIZATION] [ORGANIZATION]. So that's why I'm asking you. I got it. [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], correct? Yeah, just hold a moment. I will check in my portal. So what promotions available in that area. And we will help out to drop down your bill. So just hold a moment. I will transfer this call to my [OCCUPATION]. He will guide you how to get this promotion offer for your residence. Okay? Okay, just hold a moment. Thank you so much for holding. This is [PERSON_NAME], the [OCCUPATION] on the floor. How are you doing today? Just fine. All right. So you were having a conversation with my [OCCUPATION] regarding the services. And he mentioned me that you guys have two phone lines, TV screens and Internet at the residence. And you're paying around $[MONEY_AMOUNT] for the services. Is that correct? Yes. All right. And currently you guys have active service with [ORGANIZATION], right? Yes, I got that. I think you guys must be using that services for about more than [DURATION] [DURATION] now. That's the reason you're paying such how your bills, I think. Yeah. I've been using it for a good [MONEY_AMOUNT] [DURATION]. Oh my God. During the recent times, have we got any new plans activated or like have you got the equipment replace, something like that? I'm sorry, I didn't understand you. I'm saying that like in the last [DURATION] [DURATION] [DURATION], like [DURATION], [DURATION], between [DURATION] [DURATION] [DURATION] [DURATION], have you like changed your plans over to the new equipment or are you still using that old service and equipment? Using the old service and equipment. Oh my God. Let me just first open up my portal and let me see what are the possible solutions over here. You guys are located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] with a zip code [LOCATION], right? Yes, I got that. Just one moment. All right, ma'am, so I have checked the stateus over here. So here's the thing I want to tell you right now. Currently you're paying extremely like pretty much high bill, 3 $[MONEY_AMOUNT]. So on that price you are currently signed up for, right? And you are lockegedd up for that price. So if I try to put any kind of a discount over there, you will be hardly going down to [MONEY_AMOUNT], [MONEY_AMOUNT] only. That will be for a temporary discount for [DURATION] [DURATION] only. All right, that is one thing. All right, the other thing is that I can provide you a completely new account. I can get the approval for you for the new pricing because it will be technically it will be a new account. So from the billing side there will be no obligation and we can provide you the same services, the tv, the Internet and the phone line. And the Speed will be 600 MB each and everything under a combined below $[MONEY_AMOUNT] [DURATION] [DURATION]. This way your bills will be facing approximately [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] discount and you will be able to logk that price for approximately [DURATION] [DURATION]. So it's totally your call which one you want to go with. I can leave you both that. I'll go with the cheaper one. All right, so let me tell you the process basically how I'm gonna provide you the g propose [DURATION]. So currently there are two types of account and the residence. The one you're using that is residence. The other one that if you remember during the [EVENT] time the school colleges and the offices was closed and many [OCCUPATION] and the [OCCUPATION] [OCCUPATION] and like people were working from home, studying from home during that kind time. One of our account was known as a small office home office freenance account that was basically for [OCCUPATION] and the people who are working from home. So we have some discounts over There. So if I switch you over to the D account, you will be getting all the discounts activated. Your price will be only and only $[MONEY_AMOUNT]. This will be the only difference. Stress of the services will be completely same as it is. Go ahead and do it. Perfect. So just give me a moment, let me open up my portal and set that order for you. And currently [PHONE_NUMBER]. Is this the best number to call you back? Yes. All right. Just a moment. Can I have your email address where I can send you rest of the things in the written form? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. And currently I'm speaking with Mr. [PERSON_NAME]. Right. Mrs. [PERSON_NAME]. Mr. [PERSON_NAME]. All right. And ma'am, just to confirm, do you want to put this account under [PERSON_NAME] [PERSON_NAME] name or under your name? Under whose name? [PERSON_NAME]? I. I can see there one name over here. [PERSON_NAME] [PERSON_NAME]. Yes, that'd be fine. All right. All right, ma'am. So currently I'm submitting this request for the order. Once this order is approved, might be tomorrow, you would be getting a callack from our side. It might be from the [ORGANIZATION] [ORGANIZATION]. So they will be just calling to confir that you have placed out the request for this order. Because currently you have an active account over to the residence. So they will just confirm that. That why are you needing this account? So just do not share with them. Do not share with them that you are doing this for the billing purposes. Because that way they will simply terminate the request. Just tell them I have a need for these services because sometimes kids study from home and do work. So that's why I need that. So they will, without asking any further question, they will approve that. All right, so just do not tell them about the billing. All right, ma'am? All right. All right. And do you have an independent paper where you can note my callback number? Sure. All right. My callback number is [PHONE_NUMBER]. My name is [PERSON_NAME] [PERSON_NAME]. And like, if anything goes wrong, if on a reschedule, discuss anything further, call me back over there. I will be there to assist you. All right? Okay, thank you. And tomorrow you will be getting the installation there Tomorrow after getting the confirmation. All right, ma'am? Okay. All right, perfect. Until then, take care of yourself and have a good day. You too. Bye."
112,207,20210928-112919_3129333116,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20210928-112919_3129333116-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9067399,0.9067398920585967,583.0,1297,1297,2.224699828473413,172,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.472,127,87,39,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.49-00:04.17] Customer: Hello? Yes. O. Yes, ma'am.
[00:04.21-00:06.24] Agent: Hi, this is [PERSON_NAME] from [ORGANIZATION].
[00:06.29-00:07.12] Agent: How are you?
[00:08.34-00:10.87] Customer: I'm fine. Wonderful, sir.
[00:11.02-00:15.74] Agent: Actually, we were in the process to upgrade your carporate services to fiber.
[00:15.88-00:19.62] Agent: So we need a date with you that is like [DATE] [DATE] [DATE].
[00:19.72-00:22.31] Agent: Next [DURATION], Friday. Could you confirm me?
[00:22.34-00:25.16] Agent: Is it a good [DURATION] with you by checking your schedule?
[00:27.55-00:30.54] Customer: So is this going to change the cost of the.
[00:31.23-00:33.57] Agent: No, no, not at all.
[00:33.64-00:35.21] Agent: That is the reason I'm calling.
[00:35.32-00:39.94] Agent: There's no chge from that next Friday before [TIME] would work.
[00:40.72-00:46.91] Agent: Before [TIME]? Yeah. On that [DURATION] we have like [TIME] to [TIME] slot for you.
[00:47.05-00:49.13] Agent: How about that? [TIME].
[00:49.16-00:54.18] Agent: It'time [TIME]. All right, so [TIME] to [TIME].
[00:54.21-00:55.24] Agent: I'm putting it here.
[00:55.30-00:57.65] Agent: Okay, so just be on the line.
[00:57.75-01:00.36] Agent: My [OCCUPATION] [OCCUPATION] will confirm your order.
[01:00.42-01:03.10] Agent: Okay. Just be on the line.
[01:37.70-01:38.94] IVR/System: Thank you so much for holding on.
[01:38.96-01:41.06] Agent: This is [PERSON_NAME] [PERSON_NAME] with the [ORGANIZATION] [ORGANIZATION].
[01:41.14-01:42.08] Agent: How do you do?
[01:42.75-01:44.30] Customer: I'm fine, thank you.
[01:44.47-01:46.71] Agent: Good to know. I will not take much more of your time.
[01:46.73-01:51.45] Agent: I will just quickly verify the details and make sure that you're on the same page and there is no CL mistake.
[01:51.60-01:55.66] Agent: So this is for the business listed as [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[01:56.28-02:05.53] Customer: Yeah. Perfect. And you guys are located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION].
[02:05.56-02:07.84] Customer: They que [LOCATION], right?
[02:08.02-02:09.61] Customer: No, that's not me.
[02:09.68-02:10.29] Customer: S.
[02:11.57-02:12.92] Customer: You got the wrong guy.
[02:13.09-02:13.88] Customer: Okay.
[02:16.53-02:18.96] Customer: That person. But that's not me.
[02:19.85-02:25.51] Agent: Okay, I can see another address as well, which is [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:25.54-02:28.75] Agent: In [LOCATION], [LOCATION]. No, not.
[02:30.74-02:33.00] Customer: That's [PERSON_NAME] [PERSON_NAME]. That's not me.
[02:33.34-02:37.56] Agent: Okay, and another one I have is [LOCATION] [LOCATION] [LOCATION].
[02:38.00-02:39.46] Customer: No, not me.
[02:41.12-02:42.22] Agent: Okay,
[02:43.68-02:45.97] Agent: can you confirm your current address, please?
[02:48.44-02:52.57] Customer: It's [LOCATION] [LOCATION] [LOCATION]
[02:55.68-02:56.85] Customer: for just a second.
[03:02.03-03:06.24] Agent: Okay. [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION].
[03:06.30-03:10.86] Agent: Zip godes [LOCATION] correctfect.
[03:10.89-03:14.19] Agent: And is that a residential address or is that your business?
[03:14.36-03:16.11] Customer: That's a residential address.
[03:16.28-03:20.19] Agent: Okay. Are you running your business through your home?
[03:20.65-03:26.60] Agent: Yes. Okay, perfect. Then they will be able to provide you with the business account since the business accounts are much cheaper.
[03:26.62-03:28.86] Agent: And this promotion is going on on the business accounts.
[03:28.89-03:33.01] Agent: Well, let me just qualify your current address for the fiber optics.
[03:33.06-03:34.44] Agent: Stay online for just a second.
[03:48.47-03:52.80] Agent: Perfect. I see that you are using [ORGANIZATION] [ORGANIZATION] at this location at this time.
[03:52.83-03:59.00] Agent: Right? Right. Perfect. And is that a residential Internet or is it on a business name?
[03:59.17-04:00.96] Customer: I don't remember, to be honest.
[04:01.13-04:03.96] Agent: I can see like it's not on a business name.
[04:04.01-04:08.03] Agent: So what we can do over here, do you have phone lines as well at this location?
[04:08.38-04:12.12] Customer: No. Okay. We can provide you with.
[04:12.29-04:14.88] Customer: There are phone lines here, I just don't use them.
[04:15.41-04:17.83] Agent: Okay. Like do you pay for them?
[04:18.81-04:37.85] Agent: No. Oay. What we can do here is we have the Internet up to 75 megabits available at this location and [EMAIL_ADDRESS] [EMAIL_ADDRESS] price of just $[MONEY_AMOUNT] per [DURATION] which is on the high competitive market pricing on the most valuable promotions going on at this time.
[04:38.00-04:49.31] Agent: So you will have Internet speed of 75 meg and your total discounted bill will be just $[MONEY_AMOUNT] per [DURATION] only it is going to be under your business name [ORGANIZATION] [ORGANIZATION].
[04:50.81-04:54.81] Customer: Well that's not my my business.
[04:56.12-04:58.62] Agent: Okay. What is your business?
[04:58.92-05:00.33] Customer: [ORGANIZATION] [ORGANIZATION].
[05:02.31-05:07.30] Agent: [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[05:08.00-05:10.73] Agent: Okay. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[05:10.76-05:12.65] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[05:13.19-05:17.54] Customer: No brands. BR&D brands.
[05:18.44-05:24.40] Agent: Got it. Perect. So it is going to be under your business name [ORGANIZATION] brand and the location.
[05:24.45-05:25.77] Agent: I'm going to confirm once more.
[05:25.83-05:35.23] Agent: It is [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION] zip code [LOCATION] correct.
[05:35.38-05:41.55] Agent: Perfect. So can you write down the [OCCUPATION] passcode which is going to be the last four digits of your main phone line?
[05:41.66-05:45.49] Agent: [PASSWORD] [PASSWORD]. That is really important for the security purposes.
[05:45.58-05:52.68] Agent: Our [OCCUPATION] will be calling you before the installation and ask for that passas code to make sure that they're coming [EMAIL_ADDRESS] [EMAIL_ADDRESS] right location and speaking with the right person.
[05:52.71-05:59.67] Agent: Okay? Okay, perfect. I have the name [PERSON_NAME] [PERSON_NAME] over here [EMAIL_ADDRESS] [EMAIL_ADDRESS] farm.
[05:59.85-06:02.38] Customer: Is that you? No, that's not me.
[06:02.39-06:03.33] Customer: That's what I told you earlier.
[06:03.36-06:06.74] Customer: That's my partner. My name is.
[06:10.60-06:15.24] Agent: Please repeat. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[06:17.69-06:19.37] Agent: Perfect. Thank you so much for that Mr.
[06:19.39-06:32.01] Agent: [PERSON_NAME]. And you are the [OCCUPATION] for the business [ORGANIZATION] brand and the [OCCUPATION] will be coming out on [DATE] [DATE] in between the time of [TIME] till [TIME] the whole process will be taking about [DURATION] [DURATION] to [DURATION] [DURATION].
[06:32.18-06:41.48] Agent: They will be running a coac line to your location and then they will be providing you with the new free modem from our site which is going to be supporting the speed.
[06:41.56-06:44.65] Agent: 75 megabits and you're good to go.
[06:44.68-06:46.77] Agent: Then your total discounted bill.
[06:47.60-06:49.73] Customer: All my wifi stuff.
[06:49.92-06:54.21] Customer: I'm sorry, do I have to change my wifi passwords and all.
[06:55.27-06:57.53] Agent: You can set it up as the same one.
[06:57.72-07:03.54] Agent: They will be changing the password since it's going to be a new modem but you can set it up as the previous one as well.
[07:05.74-07:09.19] Customer: And all my devices that can all be the same.
[07:10.42-07:12.37] Customer: Yes. Everything else will remain the same.
[07:12.43-07:15.75] Agent: Only your Internet. We will be providing you with the new business Internet.
[07:15.82-07:20.74] Agent: Okay. Okay. So that's it from my side for today.
[07:20.88-07:22.48] Customer: Please write down my callback number.
[07:22.57-07:26.47] Customer: In case of any questions before, during or after installation, you can reach me back.
[07:26.50-07:28.17] Agent: I will be very happy to assist you.
[07:28.31-07:30.12] Agent: My name is [PERSON_NAME] [PERSON_NAME]
[07:31.31-07:45.01] Agent: and you can reach me [EMAIL_ADDRESS] [EMAIL_ADDRESS] toll freee number [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER].
[07:45.60-07:46.93] Customer: I'm go going to repeat it.
[07:47.08-07:53.33] Customer: [PHONE_NUMBER] extension number [PHONE_NUMBER].
[07:54.27-07:57.02] Agent: Got it. Thanksie. My pleasure.
[07:57.15-08:01.37] Agent: Additionally, we will make sure that this whole process is on [ORGANIZATION] and nothing [EMAIL_ADDRESS] [EMAIL_ADDRESS] own pocket.
[08:01.40-08:06.76] Agent: So we will be sending you $[MONEY_AMOUNT] [ORGANIZATION] rewards card which is to compensate the $[MONEY_AMOUNT] [OCCUPATION] charge.
[08:06.82-08:08.71] Agent: So this whole process will be on age and T.
[08:08.80-08:14.43] Agent: You will receive the instructions on [ORGANIZATION] card [DURATION] [DURATION] after installation in a letter and an email.
[08:14.56-08:17.82] Agent: So kindly confirm the best email address so that I can send you this information.
[08:19.69-08:23.76] Customer: [PERSON_NAME] [EMAIL_ADDRESS] Gmail.
[08:28.94-08:33.26] Agent: Okay, I have it as [PERSON_NAME] as your first name period.
[08:33.36-08:34.90] Agent: [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] period.
[08:34.96-08:37.75] Agent: [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[08:37.78-08:46.53] Agent: [EMAIL_ADDRESS]. Correct. Perfect. So [EMAIL_ADDRESS] [EMAIL_ADDRESS] end I just need your verbal authorization to go ahead and place the order on your behalf.
[08:46.62-08:59.89] Agent: This includes signing a letter of authorization which allows us to add the new discounts to your account which is going to be $[MONEY_AMOUNT] per [DURATION] only for the new Internet of 75 megabits and to send out the [OCCUPATION] on [DATE] as this discuss.
[08:59.99-09:01.66] Agent: May I have your approval for that?
[09:01.84-09:03.90] Customer: Yesk you so much.
[09:04.04-09:12.62] Agent: And once we are placing the order we will know more if you have to cancel the previous Internet yourself or we will cancel it for you.
[09:12.74-09:14.79] Agent: So we will be sending you this information.
[09:15.62-09:18.49] Agent: We will be calling you back with that information if required.
[09:18.67-09:21.25] Agent: So what would be the best callback number?
[09:21.31-09:22.48] Customer: Is this one fine?
[09:22.98-09:24.10] Customer: Yes, this one's fine.
[09:24.16-09:31.82] Agent: [PHONE_NUMBER]. Perfect. So we will be calling you further if there's anything else you need to do.
[09:31.96-09:33.13] Agent: That's it for right now.
[09:33.19-09:34.97] Agent: Thank you so much for being the best part of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[09:34.99-09:37.09] Agent: Sir, can I help you with anything else?
[09:37.27-09:38.13] Customer: No, I should do it.
[09:38.15-09:40.54] Agent: Thank you. Goodbye to you on [DATE] [DATE].
[09:40.56-09:41.67] Agent: Till then, take care.
[09:42.10-09:42.50] Customer: Thank you.","Hello? Yes. O. Yes, ma'am. Hi, this is [PERSON_NAME] from [ORGANIZATION]. How are you? I'm fine. Wonderful, sir. Actually, we were in the process to upgrade your carporate services to fiber. So we need a date with you that is like [DATE] [DATE] [DATE]. Next [DURATION], Friday. Could you confirm me? Is it a good [DURATION] with you by checking your schedule? So is this going to change the cost of the. No, no, not at all. That is the reason I'm calling. There's no chge from that next Friday before","Hello? Yes. O. Yes, ma'am. Hi, this is [PERSON_NAME] from [ORGANIZATION]. How are you? I'm fine. Wonderful, sir. Actually, we were in the process to upgrade your carporate services to fiber. So we need a date with you that is like [DATE] [DATE] [DATE]. Next [DURATION], Friday. Could you confirm me? Is it a good [DURATION] with you by checking your schedule? So is this going to change the cost of the. No, no, not at all. That is the reason I'm calling. There's no chge from that next Friday before [TIME] would work. Before [TIME]? Yeah. On that [DURATION] we have like [TIME] to [TIME] slot for you. How about that? [TIME]. It'time [TIME]. All right, so [TIME] to [TIME]. I'm putting it here. Okay, so just be on the line. My [OCCUPATION] [OCCUPATION] will confirm your order. Okay. Just be on the line. Thank you so much for holding on. This is [PERSON_NAME] [PERSON_NAME] with the [ORGANIZATION] [ORGANIZATION]. How do you do? I'm fine, thank you. Good to know. I will not take much more of your time. I will just quickly verify the details and make sure that you're on the same page and there is no CL mistake. So this is for the business listed as [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? Yeah. Perfect. And you guys are located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION]. They que [LOCATION], right? No, that's not me. S. You got the wrong guy. Okay. That person. But that's not me. Okay, I can see another address as well, which is [LOCATION] [LOCATION] [LOCATION] [LOCATION]. In [LOCATION], [LOCATION]. No, not. That's [PERSON_NAME] [PERSON_NAME]. That's not me. Okay, and another one I have is [LOCATION] [LOCATION] [LOCATION]. No, not me. Okay, can you confirm your current address, please? It's [LOCATION] [LOCATION] [LOCATION] for just a second. Okay. [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION]. Zip godes [LOCATION] correctfect. And is that a residential address or is that your business? That's a residential address. Okay. Are you running your business through your home? Yes. Okay, perfect. Then they will be able to provide you with the business account since the business accounts are much cheaper. And this promotion is going on on the business accounts. Well, let me just qualify your current address for the fiber optics. Stay online for just a second. Perfect. I see that you are using [ORGANIZATION] [ORGANIZATION] at this location at this time. Right? Right. Perfect. And is that a residential Internet or is it on a business name? I don't remember, to be honest. I can see like it's not on a business name. So what we can do over here, do you have phone lines as well at this location? No. Okay. We can provide you with. There are phone lines here, I just don't use them. Okay. Like do you pay for them? No. Oay. What we can do here is we have the Internet up to 75 megabits available at this location and [EMAIL_ADDRESS] [EMAIL_ADDRESS] price of just $[MONEY_AMOUNT] per [DURATION] which is on the high competitive market pricing on the most valuable promotions going on at this time. So you will have Internet speed of 75 meg and your total discounted bill will be just $[MONEY_AMOUNT] per [DURATION] only it is going to be under your business name [ORGANIZATION] [ORGANIZATION]. Well that's not my my business. Okay. What is your business? [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. No brands. BR&D brands. Got it. Perect. So it is going to be under your business name [ORGANIZATION] brand and the location. I'm going to confirm once more. It is [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION] zip code [LOCATION] correct. Perfect. So can you write down the [OCCUPATION] passcode which is going to be the last four digits of your main phone line? [PASSWORD] [PASSWORD]. That is really important for the security purposes. Our [OCCUPATION] will be calling you before the installation and ask for that passas code to make sure that they're coming [EMAIL_ADDRESS] [EMAIL_ADDRESS] right location and speaking with the right person. Okay? Okay, perfect. I have the name [PERSON_NAME] [PERSON_NAME] over here [EMAIL_ADDRESS] [EMAIL_ADDRESS] farm. Is that you? No, that's not me. That's what I told you earlier. That's my partner. My name is. Please repeat. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Perfect. Thank you so much for that Mr. [PERSON_NAME]. And you are the [OCCUPATION] for the business [ORGANIZATION] brand and the [OCCUPATION] will be coming out on [DATE] [DATE] in between the time of [TIME] till [TIME] the whole process will be taking about [DURATION] [DURATION] to [DURATION] [DURATION]. They will be running a coac line to your location and then they will be providing you with the new free modem from our site which is going to be supporting the speed. 75 megabits and you're good to go. Then your total discounted bill. All my wifi stuff. I'm sorry, do I have to change my wifi passwords and all. You can set it up as the same one. They will be changing the password since it's going to be a new modem but you can set it up as the previous one as well. And all my devices that can all be the same. Yes. Everything else will remain the same. Only your Internet. We will be providing you with the new business Internet. Okay. Okay. So that's it from my side for today. Please write down my callback number. In case of any questions before, during or after installation, you can reach me back. I will be very happy to assist you. My name is [PERSON_NAME] [PERSON_NAME] and you can reach me [EMAIL_ADDRESS] [EMAIL_ADDRESS] toll freee number [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. I'm go going to repeat it. [PHONE_NUMBER] extension number [PHONE_NUMBER]. Got it. Thanksie. My pleasure. Additionally, we will make sure that this whole process is on [ORGANIZATION] and nothing [EMAIL_ADDRESS] [EMAIL_ADDRESS] own pocket. So we will be sending you $[MONEY_AMOUNT] [ORGANIZATION] rewards card which is to compensate the $[MONEY_AMOUNT] [OCCUPATION] charge. So this whole process will be on age and T. You will receive the instructions on [ORGANIZATION] card [DURATION] [DURATION] after installation in a letter and an email. So kindly confirm the best email address so that I can send you this information. [PERSON_NAME] [EMAIL_ADDRESS] Gmail. Okay, I have it as [PERSON_NAME] as your first name period. [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] period. [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Correct. Perfect. So [EMAIL_ADDRESS] [EMAIL_ADDRESS] end I just need your verbal authorization to go ahead and place the order on your behalf. This includes signing a letter of authorization which allows us to add the new discounts to your account which is going to be $[MONEY_AMOUNT] per [DURATION] only for the new Internet of 75 megabits and to send out the [OCCUPATION] on [DATE] as this discuss. May I have your approval for that? Yesk you so much. And once we are placing the order we will know more if you have to cancel the previous Internet yourself or we will cancel it for you. So we will be sending you this information. We will be calling you back with that information if required. So what would be the best callback number? Is this one fine? Yes, this one's fine. [PHONE_NUMBER]. Perfect. So we will be calling you further if there's anything else you need to do. That's it for right now. Thank you so much for being the best part of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Sir, can I help you with anything else? No, I should do it. Thank you. Goodbye to you on [DATE] [DATE]. Till then, take care. Thank you."
113,2676,c4bf676b5a11479eb6c6d337c93fd298,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/c4bf676b5a11479eb6c6d337c93fd298_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9176225,0.9176224857954545,309.0,704,704,2.27831715210356,35,5,"[DURATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.471,57,19,16,22,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.85-00:05.10] IVR/System: Hello and thank you for calling [ORGANIZATION] where we fix your pains.
[00:05.28-00:17.16] IVR/System: To reach the proper [OCCUPATION], please listen carefully to the following if you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER] if you have a question.
[00:22.05-00:24.61] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:24.77-00:32.62] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:32.81-00:37.92] IVR/System: Most can be installed in a single day or update glassalkr.
[00:37.94-00:42.26] Agent: This is [PERSON_NAME]. Hi [PERSON_NAME], my name is [PERSON_NAME] [PERSON_NAME].
[00:42.41-00:48.06] Customer: I think we spoke yesterday regarding my broken lantern.
[00:49.48-00:51.95] Customer: Did I speak with o ye [PERSON_NAME]?
[00:52.41-00:53.83] Agent: Yeah, that was [PERSON_NAME].
[00:54.48-01:07.26] Customer: Okay, so I'd like to go forward with you guys fixing it because apparently it's going to cost me a lot more money if I don't if I go with a new lantern because it.
[01:07.31-01:08.24] Agent: Let me look here.
[01:08.38-01:10.94] Agent: She. She messaged you something, right?
[01:11.44-01:13.19] Agent: Sorry. Let me see if she's free.
[01:13.33-01:15.15] Agent: Yeah, let me see if [PERSON_NAME] free because she.
[01:15.21-01:19.45] Agent: Yeah, she is. Let me grab her just because she already spoke to you and it will ll be less confusing.
[01:19.80-01:22.30] Customer: Great. Okay. Thanks, [PERSON_NAME].
[01:26.36-01:28.90] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[01:29.05-01:36.92] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[01:37.10-01:39.30] IVR/System: Most can be installed in a single day.
[01:39.41-01:42.68] IVR/System: Or update your entry doors with elegant decorative glass.
[01:42.74-01:46.00] IVR/System: Choosing from an amazing selection of glass patterns and finishes.
[01:46.18-01:52.64] IVR/System: We can also change the look of any room with a mirrored wall or protect your furniture with cut custom glass tops.
[01:59.66-02:03.61] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start.
[02:03.78-02:07.63] IVR/System: [ORGANIZATION] [ORGANIZATION] understands your business can't close if a window breaks.
[02:07.74-02:11.82] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[02:11.92-02:16.90] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[02:17.01-02:24.53] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[02:26.07-02:35.14] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[02:35.27-02:42.29] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business class needs.
[02:48.82-02:56.04] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plans.
[02:56.38-03:03.77] IVR/System: Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies.
[03:03.90-03:12.32] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters.
[03:12.75-03:15.32] IVR/System: If you sell your Home the advantage plan.
[03:16.59-03:19.28] Agent: Hi, [PERSON_NAME]. Are you therees?
[03:21.54-03:24.53] Agent: Hi, [PERSON_NAME]. [PERSON_NAME]. Hi, [PERSON_NAME].
[03:26.15-03:27.74] Customer: So I think we're going to.
[03:27.84-03:33.41] Customer: I'd like to do having you guys fixit.
[03:34.03-03:36.56] Customer: It's going to be too much money otherwise.
[03:41.66-03:46.19] Agent: Let me get with my [OCCUPATION] [OCCUPATION] and see if he just wants me to schedule
[03:47.50-03:52.60] Agent: an on site right away or if he wants me to try to quote the pattern glass.
[03:52.65-03:55.44] Agent: You don't happen to have any sort of measurement of it, do you?
[03:57.46-04:00.28] Customer: I mean, I can measure it myself.
[04:00.94-04:03.40] Customer: I don't have an accurate measurement.
[04:04.57-04:07.89] Customer: Yeah, no, just so we can get a rough idea of what we're looking at.
[04:07.95-04:12.90] Customer: Otherwise, like I said, I can just schedule an on site and have them come out too.
[04:13.56-04:15.69] Customer: Okay. I could do it right now.
[04:18.95-04:24.77] Customer: It's about 10 is the height, but the width changes.
[04:26.39-04:27.13] Customer: The.
[04:28.92-04:39.67] Customer: It's like ten by ten and a half, but like it gets smaller as it, you know, goes down seven.
[04:41.49-04:42.31] Agent: Okay.
[04:44.05-04:46.06] Agent: Does that help? All right.
[04:46.40-04:51.26] Agent: Yeah. Let me get with him real quick and see how he wants to take care of this.
[04:51.29-04:56.19] Agent: He is out on a mobile job right now, so he might not answer me right away, just to let you know.
[04:56.76-04:59.76] Agent: Okay. Okay. Y. All right.
[04:59.82-05:03.11] Agent: I will get with him and then get back to as soon as I can.
[05:03.64-05:05.46] Customer: Okay, super. Thank you.
[05:06.56-05:07.17] Agent: You're welcome.","Hello and thank you for calling [ORGANIZATION] where we fix your pains. To reach the proper [OCCUPATION], please listen carefully to the following if you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER] if you have a question. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in","Hello and thank you for calling [ORGANIZATION] where we fix your pains. To reach the proper [OCCUPATION], please listen carefully to the following if you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER] if you have a question. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update glassalkr. This is [PERSON_NAME]. Hi [PERSON_NAME], my name is [PERSON_NAME] [PERSON_NAME]. I think we spoke yesterday regarding my broken lantern. Did I speak with o ye [PERSON_NAME]? Yeah, that was [PERSON_NAME]. Okay, so I'd like to go forward with you guys fixing it because apparently it's going to cost me a lot more money if I don't if I go with a new lantern because it. Let me look here. She. She messaged you something, right? Sorry. Let me see if she's free. Yeah, let me see if [PERSON_NAME] free because she. Yeah, she is. Let me grab her just because she already spoke to you and it will ll be less confusing. Great. Okay. Thanks, [PERSON_NAME]. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall or protect your furniture with cut custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upron before we start. [ORGANIZATION] [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business class needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] Advantage Plans. Advantage Plan members save 15% on all future repairs for the home and receive priority service response in emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disasters. If you sell your Home the advantage plan. Hi, [PERSON_NAME]. Are you therees? Hi, [PERSON_NAME]. [PERSON_NAME]. Hi, [PERSON_NAME]. So I think we're going to. I'd like to do having you guys fixit. It's going to be too much money otherwise. Let me get with my [OCCUPATION] [OCCUPATION] and see if he just wants me to schedule an on site right away or if he wants me to try to quote the pattern glass. You don't happen to have any sort of measurement of it, do you? I mean, I can measure it myself. I don't have an accurate measurement. Yeah, no, just so we can get a rough idea of what we're looking at. Otherwise, like I said, I can just schedule an on site and have them come out too. Okay. I could do it right now. It's about 10 is the height, but the width changes. The. It's like ten by ten and a half, but like it gets smaller as it, you know, goes down seven. Okay. Does that help? All right. Yeah. Let me get with him real quick and see how he wants to take care of this. He is out on a mobile job right now, so he might not answer me right away, just to let you know. Okay. Okay. Y. All right. I will get with him and then get back to as soon as I can. Okay, super. Thank you. You're welcome."
114,2401,a7918e292ef34bffa5a81c54762cacb9,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/a7918e292ef34bffa5a81c54762cacb9_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9065466,0.9065465707797123,712.0,1321,1321,1.8553370786516854,90,13,"[CREDIT_CARD_CVV], [CREDIT_CARD_EXPIRATION], [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.458,146,53,61,32,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.54-00:02.76] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.93-00:05.36] IVR/System: Please hold for the next available [OCCUPATION].
[00:08.38-00:11.13] IVR/System: If your windshield needs replacing, don't be misled.
[00:11.23-00:17.04] IVR/System: Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident.
[00:20.45-00:21.54] IVR/System: [OCCUPATION], we fix your pains.
[00:21.57-00:23.07] Agent: [PERSON_NAME] speaking. How can I help you?
[00:24.21-00:26.86] Customer: Yes, who's this? This is [PERSON_NAME].
[00:27.84-00:30.40] Agent: Okay, [PERSON_NAME], my name is [PERSON_NAME] [ORGANIZATION].
[00:30.42-00:34.55] Customer: I talked to [PERSON_NAME] a while back, but I didn't end up.
[00:34.69-00:38.77] Customer: We got all kind of things going on and so I ended up not getting the glass prepared yet.
[00:38.84-00:42.25] Customer: And I was wondering if they could come out and get it.
[00:42.28-00:47.53] Customer: He quoted me a price of $[MONEY_AMOUNT], so I was wondering.
[00:47.56-00:49.26] Customer: That was too good, hopefully.
[00:49.88-00:50.62] Customer: And
[00:52.13-00:54.34] Customer: it's a glass pane in the front of the house.
[00:54.49-00:56.37] Customer: I went in, I sent him pictures.
[00:56.55-01:02.88] Customer: I sent him a picture like he requested and he looked it over and everything else and then he gave me the quote.
[01:03.53-01:09.11] Customer: So I'm trying to schedule a repair if they can come out sometime.
[01:10.81-01:13.71] Agent: Okay, all right, I can help you with that.
[01:13.74-01:18.30] Agent: What is the phone number that's associated with with that work order?
[01:19.31-01:21.50] Customer: More likely they use my cell phone.
[01:25.92-01:28.24] Customer: [PHONE_NUMBER]. Okay, got it.
[01:28.30-01:30.09] Customer: I believe that's the number I gave him.
[01:31.64-01:34.61] Customer: We've got a home phone too, but I think I gave him my cell phone.
[02:17.07-02:19.06] Agent: Okay, give me one moment.
[02:20.16-02:20.90] Agent: Sure.
[02:42.09-02:43.56] Agent: Give me just one moment.
[02:44.62-02:45.44] Agent: Okay.
[02:49.13-02:51.90] IVR/System: If your windshield needs replacing, don't be misled.
[02:52.00-02:57.66] IVR/System: Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident.
[02:57.78-03:02.09] IVR/System: [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality.
[03:02.19-03:04.90] IVR/System: And we use the same adhesives the carmakers do.
[03:05.01-03:08.65] IVR/System: Glass is a key component in the structural integrity of your vehicle.
[03:08.76-03:11.54] IVR/System: Insist on first quality glass and adhesives.
[03:11.69-03:15.22] IVR/System: [OCCUPATION] [OCCUPATION]. Believe your safety is more important than price.
[03:19.12-03:21.91] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[03:22.04-03:25.60] IVR/System: We're the experts at auto, home and business classass replacement.
[03:25.74-03:30.73] IVR/System: You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies.
[03:30.87-03:32.88] IVR/System: And you'll always know the price UPFNT.
[03:33.00-03:41.88] IVR/System: Before we start, we replace fogged insulated windows and patio doors, storefront entry doors and door closures, Tabletops, laminated or tempered.
[03:41.91-03:43.67] IVR/System: Safety glasts, mobile service.
[03:43.73-03:45.01] IVR/System: Credit cards accepted.
[03:50.35-03:53.07] IVR/System: Some pains really do require a house call.
[03:53.16-03:55.24] IVR/System: Like the panes of glass in your home.
[03:55.38-03:58.62] IVR/System: Call [ORGANIZATION] [ORGANIZATION] If your insulated windows look foggy.
[03:58.67-04:01.97] IVR/System: Temperature changes have affected the seal allowing moisture in.
[04:02.08-04:05.51] IVR/System: We needn't replace the entire window, just the insulated glass.
[04:05.68-04:10.95] IVR/System: [ORGANIZATION] [ORGANIZATION] has a prescription for all types of glass from patio doors to mirror wall storefronts.
[04:11.01-04:16.25] IVR/System: And safety glass. And we're here when you need us with [DURATION] [DURATION] emergency service.
[04:18.67-04:21.54] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[04:21.68-04:25.09] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[04:25.22-04:34.45] IVR/System: We're accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass, certified [OCCUPATION] and the best guaranteed in the business.
[04:34.58-04:42.36] IVR/System: We replace all types of glass for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors.
[04:42.45-04:44.83] IVR/System: Mobile service credit cards accepted.
[04:48.42-04:49.92] IVR/System: Thanks for holding, [PERSON_NAME].
[04:50.38-04:55.78] Agent: [PERSON_NAME] is on the other line on insurance call right now, so I can help you.
[04:55.88-04:58.21] Agent: So I just want to confirm the information that I have.
[04:58.30-04:59.75] Agent: I will need your address.
[05:00.13-05:02.83] Agent: I do see this quote was provided to you.
[05:03.02-05:06.77] Customer: Oh, sorry, right, it was provided.
[05:06.81-05:08.59] Customer: Yeah, the [DATE]. Yeah.
[05:08.61-05:09.77] Agent: Let me have your address.
[05:10.88-05:18.33] Customer: Okay. The address is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[05:21.12-05:22.01] Agent: All right.
[05:23.48-05:25.62] Agent: And what's your good email address for [EMAIL_ADDRESS]
[05:32.88-05:33.89] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[05:42.89-05:48.50] Customer: all? Yeah, since I spoke to him about the glass and everything else, pretty much everything was put on the back burner.
[05:48.54-05:54.27] Customer: We had some family members that sold a home, bought a home, helped them move.
[05:54.42-05:56.85] Customer: They're still in the process of finishing up the moving.
[05:57.03-06:01.26] Customer: I had [MEDICAL_PROCESS] [MEDICAL_PROCESS] so we had all kind of stuff going on.
[06:01.45-06:05.38] Agent: Oh, we'see. Has it calmed down a little bit?
[06:06.64-06:09.27] Customer: Yeah, right now. Yeah, they're still fishing enough.
[06:09.32-06:11.17] Customer: We still got to help them this Saturday.
[06:11.20-06:18.55] Customer: They want us to come back out and help again but it's getting better so yeah, we better get the [OCCUPATION] [OCCUPATION], please.
[06:19.81-06:27.11] Agent: You got it. And then that glass is a single pane glass measuring 28 by 26.
[06:28.50-06:34.62] Customer: Well actually it was about 23 by 23 and a quarter is what I measured it, but I'm the one that measuring.
[06:34.65-06:37.47] Customer: But it was 23 by 23 and a quarter.
[06:37.66-06:39.48] Agent: Okay, let me.
[06:41.01-06:47.38] Agent: And keep in mind that our [OCCUPATION], because it is single glass, they go out there with a bigger sheet of glass and they cut it exactly.
[06:47.42-06:48.52] Customer: To measure it. So no worries.
[06:48.57-06:51.65] Customer: Yeah, yeah, that's what I figured they would.
[06:51.71-06:53.63] Customer: I figured they came out with a 24 by 24.
[06:53.66-06:54.80] Customer: They'd probably be good.
[06:55.61-06:59.14] Agent: But you, it might be better to bring whatever they need to bring.
[07:00.96-07:04.06] Agent: You got it. Let me just update that.
[07:05.20-07:09.23] Agent: All right. Okay, [PERSON_NAME], so I do have.
[07:10.61-07:13.38] Agent: Let me just make sure taxes are in place.
[07:13.49-07:17.82] Agent: So Your total is [MONEY_AMOUNT].
[07:18.96-07:20.70] Customer: Yep, thats what he quoted me.
[07:20.87-07:25.68] Agent: Perfect. And then we would just need 50% down now to place you on schedule.
[07:25.74-07:32.12] Agent: That way they can also get the glass and then the rest is due once the [OCCUPATION] completes the work and let me see.
[07:32.30-07:34.89] Agent: How soon do you want with your availability
[07:36.60-07:38.10] Customer: done as as possible?
[07:38.88-07:40.66] Customer: Yeah, pretty much. If you could.
[07:40.83-07:45.89] Customer: Next [DURATION] we got [OCCUPATION] and [OCCUPATION] appointments again and my appointments.
[07:47.13-07:50.19] Agent: So anything the rest of this [DURATION]?
[07:50.38-07:56.08] Agent: Yeah, actually we have [DURATION] [DURATION] spots open tomorrow and [DURATION] [DURATION] more on Friday.
[07:56.17-07:58.30] Agent: So you let me know what's a better [DURATION] for you.
[07:58.42-07:59.19] Agent: Okay.
[08:00.50-08:03.98] Agent: What time tomorrow do you think it would be?
[08:04.06-08:13.70] Agent: Well my [OCCUPATION] work from [TIME] to [TIME] so they would be giving you a call early in the morning just letting you know the time of arrival based on their assignment.
[08:13.72-08:16.74] Agent: That fine. Okay. All right, so we could.
[08:16.80-08:18.44] Agent: We'll add it for tomorrow.
[08:19.38-08:22.40] Agent: Okay. All right, give me one second here.
[08:23.82-08:27.90] Customer: Now I around [TIME] [TIME] or so I won't be here.
[08:27.94-08:29.01] Customer: That's why I was asking.
[08:29.10-08:30.33] Customer: But I'll be coming right back.
[08:30.38-08:33.01] Customer: It only take me [DURATION] [DURATION] [DURATION] tomorrow.
[08:33.06-08:34.99] Agent: O. Okay. So they call before then.
[08:35.02-08:36.87] Agent: That's fine. Yeah, they will.
[08:36.97-08:39.65] Agent: Yeah, definitely. Okay. All rightkay.
[08:39.71-08:40.55] Agent: Let's see.
[08:42.01-08:45.43] Agent: Okay, so I would just need a payment of [MONEY_AMOUNT] for do today.
[08:46.46-08:49.79] Customer: Okay. If you hold on, let me get my credit card.
[08:49.90-08:51.48] Agent: Yeah, go ahead. No problem.
[08:52.38-08:54.63] Agent: Okay. Thank you. You're welcome.
[09:27.24-09:29.13] Customer: Okay. [PERSON_NAME]. It's a Visa.
[09:29.70-09:31.36] Customer: And the number is
[09:43.13-09:43.88] Customer: one
[09:46.38-09:51.63] Customer: expiration date. And the expiration date is [CREDIT_CARD_EXPIRATION] [CREDIT_CARD_EXPIRATION].
[09:53.86-09:55.27] Customer: And the security code
[09:57.95-10:01.33] Customer: [CREDIT_CARD_CVV]. And the billing zip code
[10:02.62-10:04.33] Customer: [LOCATION].
[10:13.18-10:14.25] Agent: One moment.
[10:30.88-10:32.83] Agent: And [PERSON_NAME]. Is it your name on the card?
[10:34.00-10:37.44] Customer: Yes it is. The card is under [PERSON_NAME] [PERSON_NAME].
[10:37.54-10:38.50] Agent: [ORGANIZATION].
[10:55.47-10:58.25] Customer: Is [ORGANIZATION] like the hamburgers without the money?
[10:58.71-11:01.61] Customer: Some people won know it's [ORGANIZATION], but it's [ORGANIZATION].
[11:01.95-11:02.90] Agent: Hey, let me tell you.
[11:02.95-11:05.90] Customer: My name is [PERSON_NAME] and I don't get anything from that business either.
[11:05.95-11:08.37] Customer: So. I know. Not even a free.
[11:09.30-11:11.12] Customer: Not even. Not even.
[11:11.75-11:13.98] Agent: Yeah, my bad [PERSON_NAME].
[11:14.16-11:15.79] Agent: Real cheap. Let me try.
[11:16.22-11:18.39] Customer: Ye, I agree.
[11:21.17-11:22.28] Customer: You call me in school.
[11:22.33-11:24.70] Customer: [ORGANIZATION] [ORGANIZATION]. You think I can go in there and get a [ORGANIZATION] [ORGANIZATION]?
[11:24.74-11:27.91] Customer: Just you think. You think I'm so.
[11:30.46-11:40.72] Agent: All right, you are all set then you're all set for tomorrow again between [TIME] and Fourock they will give you a call and then the rest would just be due once the work is complete.
[11:41.79-11:43.68] Customer: That's fine. Thank you very much.
[11:43.82-11:45.17] Agent: You're very welcome, [PERSON_NAME].
[11:45.24-11:46.69] Agent: Take care. Have a great [DURATION].
[11:46.76-11:47.90] Agent: Of course, my pleasure.
[11:47.99-11:48.91] Customer: You too. Take care.
[11:49.03-11:49.64] Customer: Bye by bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. [OCCUPATION], we fix your pains. [PERSON_NAME] speaking. How can I help you? Yes, who's this? This is [PERSON_NAME]. Okay, [PERSON_NAME], my name is [PERSON_NAME] [ORGANIZATION]. I talked to [PERSON_NAME] a while back, but I didn'","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. [OCCUPATION], we fix your pains. [PERSON_NAME] speaking. How can I help you? Yes, who's this? This is [PERSON_NAME]. Okay, [PERSON_NAME], my name is [PERSON_NAME] [ORGANIZATION]. I talked to [PERSON_NAME] a while back, but I didn't end up. We got all kind of things going on and so I ended up not getting the glass prepared yet. And I was wondering if they could come out and get it. He quoted me a price of $[MONEY_AMOUNT], so I was wondering. That was too good, hopefully. And it's a glass pane in the front of the house. I went in, I sent him pictures. I sent him a picture like he requested and he looked it over and everything else and then he gave me the quote. So I'm trying to schedule a repair if they can come out sometime. Okay, all right, I can help you with that. What is the phone number that's associated with with that work order? More likely they use my cell phone. [PHONE_NUMBER]. Okay, got it. I believe that's the number I gave him. We've got a home phone too, but I think I gave him my cell phone. Okay, give me one moment. Sure. Give me just one moment. Okay. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality. And we use the same adhesives the carmakers do. Glass is a key component in the structural integrity of your vehicle. Insist on first quality glass and adhesives. [OCCUPATION] [OCCUPATION]. Believe your safety is more important than price. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We're the experts at auto, home and business classass replacement. You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies. And you'll always know the price UPFNT. Before we start, we replace fogged insulated windows and patio doors, storefront entry doors and door closures, Tabletops, laminated or tempered. Safety glasts, mobile service. Credit cards accepted. Some pains really do require a house call. Like the panes of glass in your home. Call [ORGANIZATION] [ORGANIZATION] If your insulated windows look foggy. Temperature changes have affected the seal allowing moisture in. We needn't replace the entire window, just the insulated glass. [ORGANIZATION] [ORGANIZATION] has a prescription for all types of glass from patio doors to mirror wall storefronts. And safety glass. And we're here when you need us with [DURATION] [DURATION] emergency service. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We'll fix it fast and handle the insurance paperwork for you. We're accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass, certified [OCCUPATION] and the best guaranteed in the business. We replace all types of glass for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors. Mobile service credit cards accepted. Thanks for holding, [PERSON_NAME]. [PERSON_NAME] is on the other line on insurance call right now, so I can help you. So I just want to confirm the information that I have. I will need your address. I do see this quote was provided to you. Oh, sorry, right, it was provided. Yeah, the [DATE]. Yeah. Let me have your address. Okay. The address is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. All right. And what's your good email address for [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] all? Yeah, since I spoke to him about the glass and everything else, pretty much everything was put on the back burner. We had some family members that sold a home, bought a home, helped them move. They're still in the process of finishing up the moving. I had [MEDICAL_PROCESS] [MEDICAL_PROCESS] so we had all kind of stuff going on. Oh, we'see. Has it calmed down a little bit? Yeah, right now. Yeah, they're still fishing enough. We still got to help them this Saturday. They want us to come back out and help again but it's getting better so yeah, we better get the [OCCUPATION] [OCCUPATION], please. You got it. And then that glass is a single pane glass measuring 28 by 26. Well actually it was about 23 by 23 and a quarter is what I measured it, but I'm the one that measuring. But it was 23 by 23 and a quarter. Okay, let me. And keep in mind that our [OCCUPATION], because it is single glass, they go out there with a bigger sheet of glass and they cut it exactly. To measure it. So no worries. Yeah, yeah, that's what I figured they would. I figured they came out with a 24 by 24. They'd probably be good. But you, it might be better to bring whatever they need to bring. You got it. Let me just update that. All right. Okay, [PERSON_NAME], so I do have. Let me just make sure taxes are in place. So Your total is [MONEY_AMOUNT]. Yep, thats what he quoted me. Perfect. And then we would just need 50% down now to place you on schedule. That way they can also get the glass and then the rest is due once the [OCCUPATION] completes the work and let me see. How soon do you want with your availability done as as possible? Yeah, pretty much. If you could. Next [DURATION] we got [OCCUPATION] and [OCCUPATION] appointments again and my appointments. So anything the rest of this [DURATION]? Yeah, actually we have [DURATION] [DURATION] spots open tomorrow and [DURATION] [DURATION] more on Friday. So you let me know what's a better [DURATION] for you. Okay. What time tomorrow do you think it would be? Well my [OCCUPATION] work from [TIME] to [TIME] so they would be giving you a call early in the morning just letting you know the time of arrival based on their assignment. That fine. Okay. All right, so we could. We'll add it for tomorrow. Okay. All right, give me one second here. Now I around [TIME] [TIME] or so I won't be here. That's why I was asking. But I'll be coming right back. It only take me [DURATION] [DURATION] [DURATION] tomorrow. O. Okay. So they call before then. That's fine. Yeah, they will. Yeah, definitely. Okay. All rightkay. Let's see. Okay, so I would just need a payment of [MONEY_AMOUNT] for do today. Okay. If you hold on, let me get my credit card. Yeah, go ahead. No problem. Okay. Thank you. You're welcome. Okay. [PERSON_NAME]. It's a Visa. And the number is one expiration date. And the expiration date is [CREDIT_CARD_EXPIRATION] [CREDIT_CARD_EXPIRATION]. And the security code [CREDIT_CARD_CVV]. And the billing zip code [LOCATION]. One moment. And [PERSON_NAME]. Is it your name on the card? Yes it is. The card is under [PERSON_NAME] [PERSON_NAME]. [ORGANIZATION]. Is [ORGANIZATION] like the hamburgers without the money? Some people won know it's [ORGANIZATION], but it's [ORGANIZATION]. Hey, let me tell you. My name is [PERSON_NAME] and I don't get anything from that business either. So. I know. Not even a free. Not even. Not even. Yeah, my bad [PERSON_NAME]. Real cheap. Let me try. Ye, I agree. You call me in school. [ORGANIZATION] [ORGANIZATION]. You think I can go in there and get a [ORGANIZATION] [ORGANIZATION]? Just you think. You think I'm so. All right, you are all set then you're all set for tomorrow again between [TIME] and Fourock they will give you a call and then the rest would just be due once the work is complete. That's fine. Thank you very much. You're very welcome, [PERSON_NAME]. Take care. Have a great [DURATION]. Of course, my pleasure. You too. Take care. Bye by bye."
115,1302,72177c5d89cc415a80ec6206b0b8e4d6,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/72177c5d89cc415a80ec6206b0b8e4d6_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90649915,0.9064991727221912,1068.0,1789,1789,1.6750936329588015,120,8,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.455,191,118,71,0,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[01:17.86-01:20.14] Agent: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[01:20.20-01:23.44] Agent: This is [PERSON_NAME], how can I help you?
[01:24.61-01:28.86] Customer: I have an air conditioning unit that the condenser seem to not be working correctly.
[01:28.89-01:31.80] Customer: I have power to the condenser, but the condenser is not working.
[01:31.85-01:35.52] Customer: So like to get somebody out here to service us as soon as possible.
[01:37.94-01:41.86] Agent: Sure. Sir, I truly understand, truly sorry to listaveen that inconvenience.
[01:41.96-01:45.44] Agent: However, you have callede rightly so I can certainly assist you.
[01:46.17-01:49.39] Agent: Yes, one moment. Okay, so who am I talking to?
[01:49.50-01:50.47] Agent: What company?
[01:52.09-01:54.51] Agent: [ORGANIZATION]. What is it?
[01:54.54-01:56.92] Agent: [ORGANIZATION]. [ORGANIZATION].
[01:58.75-02:02.06] Agent: Okay. And are you guys local in [LOCATION]?
[02:04.95-02:06.33] Agent: One secondlo.
[02:11.75-02:12.81] Agent: Yes. S.
[02:14.07-02:20.57] Agent: What's that? Yes, I mean in this case I can certainly assist you.
[02:23.94-02:24.79] Agent: Okay,
[02:26.06-02:26.79] Agent: next.
[02:28.94-02:32.59] Agent: Okay, may I have your first and last name please?
[02:33.78-02:39.19] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:45.22-02:48.59] Agent: Thank you. I show the number you are calling on today.
[02:52.56-02:54.75] Agent: Is this the best number to reach you?
[02:55.16-02:59.71] Agent: Yes, ma'am. And is this a cell phone or a home phone?
[03:00.21-03:01.22] Customer: Cell phone.
[03:02.65-03:13.94] Agent: Thank you. I guess that I have found your profile is you re address the [LOCATION] [LOCATION] [LOCATION] [LOCATION]?
[03:14.49-03:18.35] Customer: Correct. [LOCATION], [LOCATION] [LOCATION].
[03:19.34-03:20.31] Agent: Thank you.
[03:23.90-03:26.47] Agent: Okay, so do you consider this as an emergency?
[03:27.53-03:28.28] Customer: Yes.
[03:50.63-03:52.46] Agent: So it's an emergency, right?
[03:53.07-03:53.81] Customer: Yes.
[03:57.91-03:59.37] Agent: Okay, let me ask you.
[03:59.40-04:02.78] Agent: So in this case, have you used [ORGANIZATION] before?
[04:03.51-04:09.66] Customer: No, I just bought this house [DURATION] [DURATION] ago and your number was on the outside of the unit, so I figured I'd give you a call.
[04:11.87-04:12.69] Agent: Okay,
[04:13.94-04:15.91] Agent: thank you for trusting us with your home again.
[04:15.97-04:19.40] Agent: May I have your email for the confirmation of your appointment?
[04:38.64-04:43.50] Agent: Thank you. To confirm, this is for a residential or a commercial property?
[04:43.93-04:45.02] Customer: Residential.
[04:46.32-04:47.31] Agent: Thank you.
[04:49.05-04:50.58] Agent: Where are you located at?
[04:53.17-04:56.82] Agent: I mean in this case we do have service in your area here, so.
[04:56.89-04:58.90] Agent: Yes. Really? No worries about that.
[05:00.25-05:01.67] Agent: Where are you located?
[05:03.96-05:04.70] Customer: Me?
[05:06.08-05:08.35] Customer: Yeah. Where is s the call center located?
[05:09.88-05:14.26] Agent: I'm sorry sir, actually, I cannot provide you my location for security purposes.
[05:15.88-05:18.23] Customer: Yeah, okay. Are you [TIME] [LOCATION] [LOCATION] [LOCATION]?
[05:20.37-05:22.75] Agent: Sorry, very much. I cannot confirm you that.
[05:23.20-05:24.99] Customer: Yeah, that's just wonderful.
[05:25.29-05:26.74] Customer: Okay, who am I going to be working with?
[05:26.77-05:28.76] Customer: What company am I going to be working with locally?
[05:28.86-05:30.70] Customer: At least I get to know that, right?
[05:32.88-05:36.69] Agent: I mean. Yes, this is [ORGANIZATION] a neighrly company.
[05:37.48-05:38.89] Customer: Yeah, no, I got that.
[05:39.24-05:40.95] Customer: This sounds just like a call center.
[05:41.05-05:44.10] Customer: What company is going to come out to service my unit?
[05:45.24-05:47.01] Agent: [ORGANIZATION], the [ORGANIZATION] company.
[05:47.04-05:50.21] Agent: Okay. Okay, great. Are you making an appointment now?
[05:51.39-05:53.62] Customer: Yes. Okay.
[05:56.25-05:58.31] Agent: Okay, just one second.
[06:01.81-06:12.27] Agent: Okay, [PERSON_NAME], if you choose not to have the work completed at this time, there will be a diagnostic fee of $[MONEY_AMOUNT] that can be waived if you choose to have the reer done.
[06:14.30-06:15.60] Customer: If I choose to.
[06:16.06-06:18.25] Customer: Slow down, slow down please.
[06:18.42-06:19.77] Customer: Let's go over that again.
[06:19.89-06:21.19] Customer: Can you repeat that?
[06:25.24-06:31.13] Agent: You will going to have a $[MONEY_AMOUNT] trip and diagnostic fee.
[06:32.60-06:39.69] Agent: But if you choose to have the repair done, that fee will be waiveded.
[06:41.07-06:44.18] Customer: Okay, fine. What time are they going to be here?
[06:44.95-06:46.54] Agent: Okay, just one moment.
[07:27.60-07:33.47] Agent: Okay, to confirm we have all of your information and your preferred appointment time of today.
[07:33.61-07:38.89] Agent: I will turn this over to our [OCCUPATION] [OCCUPATION] and you will get a return call shortly.
[07:40.02-07:42.37] Customer: All right, I hope so.
[07:43.35-07:53.37] Agent: Perfect. Well, just before we end our call today, we would like to remind you that work performed by all [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] brands is backed by our [ORGANIZATION] drgh promise.
[07:53.46-07:54.32] Unknown: Please visit
[07:57.06-07:58.93] Unknown: me y second.
[08:03.79-08:04.85] Agent: I'm sorry very much.
[08:04.90-08:05.61] Agent: I mean
[08:06.96-08:12.99] Agent: actually in this case it's okay if I transfer you to the local matchanc price.
[08:14.08-08:18.02] Agent: Okay, okay. Well thank you very much.
[08:18.05-08:22.28] Agent: In that case, could you please stay on hold while I transfer you please?
[08:22.34-08:25.35] Agent: Thank you. Okay, thank you.
[09:19.47-09:20.61] Agent: Okay, now.
[09:22.11-09:22.97] Agent: Okay.
[09:25.12-09:26.83] Agent: Hello? Are you there?
[09:27.25-09:30.23] Agent: Yes, I amlo. This is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[09:32.04-09:33.62] Agent: Hi [PERSON_NAME], how are you doing?
[09:35.92-09:38.04] Agent: You. What can we do for you today?
[09:38.21-09:39.63] Customer: Yes, just found out.
[09:39.64-09:40.88] Customer: I just got home to find out.
[09:40.92-09:46.50] Customer: My air. My air condenser for the AC unit is not running.
[09:46.85-09:50.87] Customer: I just confirm there's power to the wall but the unit is not running.
[09:53.72-09:56.11] Agent: Okay, and this was just something you noticed today?
[09:56.13-09:57.41] Agent: That it stopped working?
[09:57.79-09:59.51] Customer: Yeah, I came home and it wasn't working.
[09:59.53-10:01.09] Customer: And as you know, it's pretty hot here.
[10:01.12-10:02.65] Agent: You're local in [LOCATION]?
[10:05.08-10:10.05] Agent: Yes, we're actually. Our office is at of [LOCATION], but we service all the way up to [LOCATION].
[10:10.39-10:12.59] Agent: Okay, so you know hot it is.
[10:12.65-10:17.52] Customer: Yeah, I just came home from work and yes, the main unit is working.
[10:17.58-10:19.90] Customer: It says its working on the wall unit.
[10:20.04-10:23.13] Customer: You go outside and the condenser is not running.
[10:23.26-10:28.61] Customer: I check the power to the condenser and I have power to the condenser but again it's not running.
[10:30.35-10:32.37] Agent: Okay, perfect. I got you.
[10:32.99-10:35.45] Agent: And then. Have we been to your home before?
[10:35.99-10:38.27] Customer: You know, I just boht this place about [DURATION] [DURATION] ago.
[10:38.33-10:40.83] Agent: So you may have been here before but with a different owner.
[10:40.87-10:41.80] Customer: I'm not sure.
[10:43.95-10:46.76] Agent: Okay, and what is the property address?
[10:48.03-10:55.22] Customer: The Property address is [LOCATION] [LOCATION].
[10:56.60-11:02.01] Customer: [LOCATION], [LOCATION] [LOCATION].
[11:05.91-11:10.65] Agent: Okay, let's take a look, see if we got you in here.
[11:16.13-11:19.03] Agent: So the company I'm dealing with is actually called [ORGANIZATION]
[11:21.17-11:23.84] Agent: yes, we're air the [LOCATION].
[11:25.05-11:29.00] Agent: Got you. Okay. And what is your name?
[11:29.50-11:31.67] Customer: My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[11:33.34-11:35.32] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[11:38.15-11:42.13] Agent: okay, well perfect. I do have you in our system here.
[11:43.32-11:44.48] Agent: Well, that's kind of interesting.
[11:44.51-11:45.71] Agent: I wonder why I'm in your system.
[11:45.73-11:47.22] Customer: I've never called you before.
[11:51.51-11:53.78] Agent: The addresses so we can get you.
[11:53.83-11:54.77] Customer: Oh, the address. Yeah.
[11:54.80-12:03.84] Agent: Well the unit has your name on it so I'm imagining you guys installed it here so but yeah, gotcha aw them.
[12:03.93-12:11.96] Agent: Okay, well let me take a look at the schedule and see what we got going on as far as availability today and then look at tomorrow.
[12:39.75-12:45.25] Agent: We could do tomorrow between [TIME] and [TIME] if that works for you.
[12:45.72-12:47.59] Customer: I'd much rather have somebody out here today.
[12:47.61-12:48.87] Customer: I'PAY I'll pay for it.
[12:48.89-12:49.72] Customer: I mean it's going to be.
[12:49.78-12:51.68] Customer: It's going to be [TIME] out here today.
[12:51.74-12:54.53] Customer: So there any chance I can get somebody out here today?
[12:54.63-12:55.36] Agent: Okay,
[12:56.65-12:58.72] Agent: let me take a look here for you.
[13:03.25-13:05.79] Agent: Let me see who I got in [LOCATION] today.
[13:28.72-13:41.41] Agent: So [PERSON_NAME], I don't this afternoon but what I can do is I can put you on the first call because the first call for my [OCCUPATION] in [LOCATION] tomorrow was an estimate for a new system.
[13:41.75-13:43.50] Agent: But we can push that out.
[13:43.67-13:47.04] Agent: We can give that estimate at a later date or later time.
[13:47.16-13:53.02] Agent: I think your down system is much more of a priority for us to get out and see what's going on to fix it.
[13:53.37-14:00.87] Agent: So I can do between [TIME] [TIME] [TIME] [TIME] [TIME] and I would waive that diagnostic fee for you of that 125do.
[14:01.61-14:04.12] Customer: Okay, I guess that'll have to do.
[14:04.18-14:10.83] Customer: I don't know what we're going to do tonight but yeah, again I'd rather have somebody out here today if at all possible.
[14:12.90-14:14.76] Agent: Yeah, I just don't have any.
[14:15.14-14:18.33] Agent: It's definitely a full schedule today if you can imagine.
[14:19.66-14:25.85] Agent: And I've already got I think seven calls on my guy in [LOCATION] today and then the one in [LOCATION] had about eight.
[14:26.35-14:36.61] Agent: So he's still working on a hefty amount here and we're still at [TIME] [TIME] so I wouldn't want to you put you on and then never get to you, you know what I'm saying?
[14:37.75-14:44.55] Agent: To be more realistic, I think we would be able to do that first thing [TIME] [TIME] [TIME] between [TIME] and [TIME].
[14:45.38-14:49.48] Customer: That's fine. Yeah, we could do that [TIME] to [TIME].
[14:49.98-14:56.00] Agent: Okay. And then that diagnostic fee will be waived for you regardless if you move forward or you don't.
[14:56.05-15:00.42] Customer: Okay, I'll. I Appreciate that because I know it.
[15:00.60-15:04.12] Agent: Yeah, it's probably a little too.
[15:04.25-15:06.63] Customer: Too warm to be dealing with that.
[15:21.52-15:28.30] Agent: Okay. And is this a good number to reach you when we give you that [DURATION] [DURATION] heads up call tomorrow to let you know we'closer to arriving.
[15:28.68-15:29.42] Customer: Yes.
[15:31.33-15:37.47] Agent: Okay, perfect. So we do give that [DURATION] [DURATION] heads up call just to let you know we're about [DURATION] [DURATION] away.
[15:37.50-15:40.07] Agent: So you're not waiting [DURATION] [DURATION] longer.
[15:40.10-15:43.15] Agent: All morning. Well, the.
[15:43.34-15:44.88] Agent: Do you approximately.
[15:46.25-15:49.59] Agent: What's that? No, go ahead, go ahead.
[15:49.66-15:53.91] Customer: I'm sorry, I was going to ask, do you know about how old the system is?
[15:54.41-15:55.29] Customer: I have no idea.
[15:55.31-15:56.36] Customer: It looks pretty new.
[15:56.49-16:00.55] Customer: The house is really old, but I know it's been recently installed.
[16:00.58-16:02.53] Customer: I mean, within the last [DURATION], [DURATION] [DURATION] [DURATION] [DURATION].
[16:02.58-16:05.68] Customer: I don't know. Again, you've got it on record, don't you?
[16:05.70-16:08.62] Customer: You said that you had a record of service here before.
[16:08.77-16:11.95] Customer: You guys probably installed this back [TIME] [TIME] day, I don't know how long ago.
[16:13.85-16:17.72] Agent: Yeah. So I'll take a look here and see if I can find any records on the account.
[16:17.86-16:20.50] Agent: It's looking like it's just a blank sheet here.
[16:20.53-16:23.18] Agent: Like if we started to do something and we didn't.
[16:24.00-16:29.30] Agent: So I will definitely take a look here and do some research to get that information to the [OCCUPATION].
[16:29.33-16:32.58] Agent: That way he can be as prepared as possible with any parts needed.
[16:32.61-16:34.90] Customer: Okay, appreciate that.
[16:36.76-16:37.50] Customer: Yes.
[16:39.97-16:41.46] Agent: So you are all set.
[16:41.61-16:46.31] Agent: You are going to get a confirmation text here in just a little bit to confirm the appointment.
[16:46.48-16:51.17] Agent: And then like I said, [TIME] [TIME] [TIME] we'll give you that [DURATION] [DURATION] heads up call when we're closer to arriving to you.
[16:51.19-16:55.62] Customer: Okay? Okay. If they want to show up early, I'm up at [TIME] every morning.
[16:55.69-17:06.41] Customer: So if they want to make some extra money, a big tip, they can come that they can show up anytime at [TIME] [TIME] if they wantk will.
[17:06.47-17:08.12] Agent: I will put that down here for you.
[17:08.16-17:10.33] Agent: I know you think I'm kidding, but I'm not.
[17:10.51-17:11.96] Agent: Oay. I will put that down here.
[17:11.98-17:17.83] Agent: If we're able to get moving a little bit earlier tomorrow, we'll definitely make our way to you first.
[17:19.20-17:20.98] Customer: Okay, I appreciate that.
[17:21.72-17:22.88] Agent: All right. And what.
[17:22.94-17:24.11] Agent: And what number can I reach?
[17:24.20-17:25.35] Agent: What number can I.
[17:25.79-17:28.44] Agent: Yeah, what number can I reach your office at?
[17:30.59-17:33.37] Agent: So our direct line here is going to be
[17:40.03-17:43.81] Agent: [PHONE_NUMBER]. Okayrec. All right, thank you.
[17:43.86-17:44.94] Customer: Yep. Thank you so much, [PERSON_NAME].
[17:44.96-17:45.98] Agent: We will see you tomorrow.
[17:46.11-17:46.91] Customer: Hu. Okay, bye.","It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? I have an air conditioning unit that the condenser seem to not be working correctly. I have power to the condenser, but the condenser is not working. So like to get somebody out here to service us as soon as possible. Sure. Sir, I truly understand, truly sorry to listaveen that inconvenience. However, you have callede rightly so I can certainly assist you. Yes, one moment. ","It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? I have an air conditioning unit that the condenser seem to not be working correctly. I have power to the condenser, but the condenser is not working. So like to get somebody out here to service us as soon as possible. Sure. Sir, I truly understand, truly sorry to listaveen that inconvenience. However, you have callede rightly so I can certainly assist you. Yes, one moment. Okay, so who am I talking to? What company? [ORGANIZATION]. What is it? [ORGANIZATION]. [ORGANIZATION]. Okay. And are you guys local in [LOCATION]? One secondlo. Yes. S. What's that? Yes, I mean in this case I can certainly assist you. Okay, next. Okay, may I have your first and last name please? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you. I show the number you are calling on today. Is this the best number to reach you? Yes, ma'am. And is this a cell phone or a home phone? Cell phone. Thank you. I guess that I have found your profile is you re address the [LOCATION] [LOCATION] [LOCATION] [LOCATION]? Correct. [LOCATION], [LOCATION] [LOCATION]. Thank you. Okay, so do you consider this as an emergency? Yes. So it's an emergency, right? Yes. Okay, let me ask you. So in this case, have you used [ORGANIZATION] before? No, I just bought this house [DURATION] [DURATION] ago and your number was on the outside of the unit, so I figured I'd give you a call. Okay, thank you for trusting us with your home again. May I have your email for the confirmation of your appointment? Thank you. To confirm, this is for a residential or a commercial property? Residential. Thank you. Where are you located at? I mean in this case we do have service in your area here, so. Yes. Really? No worries about that. Where are you located? Me? Yeah. Where is s the call center located? I'm sorry sir, actually, I cannot provide you my location for security purposes. Yeah, okay. Are you [TIME] [LOCATION] [LOCATION] [LOCATION]? Sorry, very much. I cannot confirm you that. Yeah, that's just wonderful. Okay, who am I going to be working with? What company am I going to be working with locally? At least I get to know that, right? I mean. Yes, this is [ORGANIZATION] a neighrly company. Yeah, no, I got that. This sounds just like a call center. What company is going to come out to service my unit? [ORGANIZATION], the [ORGANIZATION] company. Okay. Okay, great. Are you making an appointment now? Yes. Okay. Okay, just one second. Okay, [PERSON_NAME], if you choose not to have the work completed at this time, there will be a diagnostic fee of $[MONEY_AMOUNT] that can be waived if you choose to have the reer done. If I choose to. Slow down, slow down please. Let's go over that again. Can you repeat that? You will going to have a $[MONEY_AMOUNT] trip and diagnostic fee. But if you choose to have the repair done, that fee will be waiveded. Okay, fine. What time are they going to be here? Okay, just one moment. Okay, to confirm we have all of your information and your preferred appointment time of today. I will turn this over to our [OCCUPATION] [OCCUPATION] and you will get a return call shortly. All right, I hope so. Perfect. Well, just before we end our call today, we would like to remind you that work performed by all [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] brands is backed by our [ORGANIZATION] drgh promise. Please visit me y second. I'm sorry very much. I mean actually in this case it's okay if I transfer you to the local matchanc price. Okay, okay. Well thank you very much. In that case, could you please stay on hold while I transfer you please? Thank you. Okay, thank you. Okay, now. Okay. Hello? Are you there? Yes, I amlo. This is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Hi [PERSON_NAME], how are you doing? You. What can we do for you today? Yes, just found out. I just got home to find out. My air. My air condenser for the AC unit is not running. I just confirm there's power to the wall but the unit is not running. Okay, and this was just something you noticed today? That it stopped working? Yeah, I came home and it wasn't working. And as you know, it's pretty hot here. You're local in [LOCATION]? Yes, we're actually. Our office is at of [LOCATION], but we service all the way up to [LOCATION]. Okay, so you know hot it is. Yeah, I just came home from work and yes, the main unit is working. It says its working on the wall unit. You go outside and the condenser is not running. I check the power to the condenser and I have power to the condenser but again it's not running. Okay, perfect. I got you. And then. Have we been to your home before? You know, I just boht this place about [DURATION] [DURATION] ago. So you may have been here before but with a different owner. I'm not sure. Okay, and what is the property address? The Property address is [LOCATION] [LOCATION]. [LOCATION], [LOCATION] [LOCATION]. Okay, let's take a look, see if we got you in here. So the company I'm dealing with is actually called [ORGANIZATION] yes, we're air the [LOCATION]. Got you. Okay. And what is your name? My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] okay, well perfect. I do have you in our system here. Well, that's kind of interesting. I wonder why I'm in your system. I've never called you before. The addresses so we can get you. Oh, the address. Yeah. Well the unit has your name on it so I'm imagining you guys installed it here so but yeah, gotcha aw them. Okay, well let me take a look at the schedule and see what we got going on as far as availability today and then look at tomorrow. We could do tomorrow between [TIME] and [TIME] if that works for you. I'd much rather have somebody out here today. I'PAY I'll pay for it. I mean it's going to be. It's going to be [TIME] out here today. So there any chance I can get somebody out here today? Okay, let me take a look here for you. Let me see who I got in [LOCATION] today. So [PERSON_NAME], I don't this afternoon but what I can do is I can put you on the first call because the first call for my [OCCUPATION] in [LOCATION] tomorrow was an estimate for a new system. But we can push that out. We can give that estimate at a later date or later time. I think your down system is much more of a priority for us to get out and see what's going on to fix it. So I can do between [TIME] [TIME] [TIME] [TIME] [TIME] and I would waive that diagnostic fee for you of that 125do. Okay, I guess that'll have to do. I don't know what we're going to do tonight but yeah, again I'd rather have somebody out here today if at all possible. Yeah, I just don't have any. It's definitely a full schedule today if you can imagine. And I've already got I think seven calls on my guy in [LOCATION] today and then the one in [LOCATION] had about eight. So he's still working on a hefty amount here and we're still at [TIME] [TIME] so I wouldn't want to you put you on and then never get to you, you know what I'm saying? To be more realistic, I think we would be able to do that first thing [TIME] [TIME] [TIME] between [TIME] and [TIME]. That's fine. Yeah, we could do that [TIME] to [TIME]. Okay. And then that diagnostic fee will be waived for you regardless if you move forward or you don't. Okay, I'll. I Appreciate that because I know it. Yeah, it's probably a little too. Too warm to be dealing with that. Okay. And is this a good number to reach you when we give you that [DURATION] [DURATION] heads up call tomorrow to let you know we'closer to arriving. Yes. Okay, perfect. So we do give that [DURATION] [DURATION] heads up call just to let you know we're about [DURATION] [DURATION] away. So you're not waiting [DURATION] [DURATION] longer. All morning. Well, the. Do you approximately. What's that? No, go ahead, go ahead. I'm sorry, I was going to ask, do you know about how old the system is? I have no idea. It looks pretty new. The house is really old, but I know it's been recently installed. I mean, within the last [DURATION], [DURATION] [DURATION] [DURATION] [DURATION]. I don't know. Again, you've got it on record, don't you? You said that you had a record of service here before. You guys probably installed this back [TIME] [TIME] day, I don't know how long ago. Yeah. So I'll take a look here and see if I can find any records on the account. It's looking like it's just a blank sheet here. Like if we started to do something and we didn't. So I will definitely take a look here and do some research to get that information to the [OCCUPATION]. That way he can be as prepared as possible with any parts needed. Okay, appreciate that. Yes. So you are all set. You are going to get a confirmation text here in just a little bit to confirm the appointment. And then like I said, [TIME] [TIME] [TIME] we'll give you that [DURATION] [DURATION] heads up call when we're closer to arriving to you. Okay? Okay. If they want to show up early, I'm up at [TIME] every morning. So if they want to make some extra money, a big tip, they can come that they can show up anytime at [TIME] [TIME] if they wantk will. I will put that down here for you. I know you think I'm kidding, but I'm not. Oay. I will put that down here. If we're able to get moving a little bit earlier tomorrow, we'll definitely make our way to you first. Okay, I appreciate that. All right. And what. And what number can I reach? What number can I. Yeah, what number can I reach your office at? So our direct line here is going to be [PHONE_NUMBER]. Okayrec. All right, thank you. Yep. Thank you so much, [PERSON_NAME]. We will see you tomorrow. Hu. Okay, bye."
116,2510,b397dbd71d0a4d348ada804cf744a0ba,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/b397dbd71d0a4d348ada804cf744a0ba_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90644526,0.9064452554744525,927.0,1644,1644,1.773462783171521,114,9,"[CREDIT_CARD_EXPIRATION], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,88.451,163,36,60,65,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:05.25] IVR/System: [OCCUPATION] [OCCUPATION] we fixure pains to ensure the highest level of customer satisfaction.
[00:05.33-00:06.90] IVR/System: This call may be recorded.
[00:07.04-00:11.99] IVR/System: You may dial your party's extension at any time for an auto glass quote
[00:13.38-00:15.68] IVR/System: to replace glass in your home or business.
[00:16.30-00:22.32] IVR/System: To check on the status of a previously placed order for a dial by name directory
[00:38.67-00:40.20] IVR/System: Last [OCCUPATION] We fix your pains.
[00:40.26-00:43.27] Agent: This is [PERSON_NAME]. Hey [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME].
[00:43.33-00:47.84] Customer: I talked to you guys [DURATION] [DURATION] [DURATION] ago and had a guy come out and measure a window for me.
[00:47.99-00:51.62] Customer: Yes, I want to just go ahead and order that pay for it.
[00:53.16-00:54.05] Agent: Okay.
[01:10.56-01:11.73] Agent: Sorry about that.
[01:38.66-01:40.52] Agent: And what's your phone number sir?
[01:44.94-01:46.28] Customer: [PHONE_NUMBER].
[01:47.50-01:48.36] Agent: Okay.
[02:00.22-02:01.61] Agent: Are you in [LOCATION]?
[02:02.42-02:03.49] Customer: No, I'm in [LOCATION].
[02:03.54-02:05.81] Customer: The house that you guys major was in [LOCATION].
[02:06.19-02:07.41] Agent: Okay, I got you
[02:52.62-02:53.37] Unknown: and
[02:55.10-02:55.84] Unknown: 7.
[02:57.75-03:02.56] Customer: Actually that was for non tempered the other 40 something.
[03:03.06-03:06.12] Customer: I'd prefer this to go ahead and do it with [LOCATION].
[04:00.13-04:02.35] Agent: [PERSON_NAME], can I put you on hold for just a moment?
[04:02.50-04:04.75] Customer: Yes ma. Okay. Thank you.
[04:10.06-04:19.57] IVR/System: [OCCUPATION] [OCCUPATION] replaces all types of glass for your home auto Even at your business there's never been a better time to veauify your home with glass.
[04:19.74-04:22.85] IVR/System: Exquisite decorative glass inserts for your entry door.
[04:23.00-04:25.23] IVR/System: A custom design shower enclosure.
[04:25.37-04:27.46] IVR/System: Glass tabletops and mirrors.
[04:27.63-04:30.21] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your paint.
[04:30.32-04:37.79] IVR/System: We can help beautify your home and bath with luxurious glass shower and topub enclosures designed to fit any style or size.
[04:37.97-04:40.24] IVR/System: Most can be installed in a single day.
[04:40.36-04:43.76] IVR/System: Or update your entry doors with elegant decorative glass.
[04:43.94-04:49.28] IVR/System: Visit [URL] and see an amazing colleectionion of glass patterns and finishes.
[04:49.46-04:52.89] IVR/System: We can also change the look of any room with a mirrored wall.
[04:52.96-05:05.29] IVR/System: Or protect your wood furniture with custom made glass tops with [OCCUPATION] [OCCUPATION] you'll always know the price up front before we start Call the [OCCUPATION] [OCCUPATION] will fit your pain.
[05:05.48-05:08.21] IVR/System: We can handle all of your insurance claimes.
[05:08.32-05:18.00] IVR/System: We're the quickest cure whenever yours last breaks la stopaster glass door Call the glass down the [OCCUPATION] will fix your pain.
[05:18.19-05:20.94] IVR/System: Call the best [OCCUPATION] will fix your pain.
[05:21.04-05:24.62] IVR/System: Oh yeah. The choice is clear in windshielder placement.
[05:24.70-05:28.29] IVR/System: [OCCUPATION] believes your safety is more important than price.
[05:28.46-05:43.02] IVR/System: We only recommend original equipment quality crash tested windshield and use the same adhesives the carma makers do only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defect.
[05:43.19-05:44.92] IVR/System: Don't put your safety at risk.
[05:45.03-05:47.40] IVR/System: Get the best guarantees in the business.
[05:47.70-05:51.68] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[05:51.79-05:56.55] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[05:56.69-06:02.47] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[06:02.57-06:11.10] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[06:11.48-06:20.56] IVR/System: [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[06:20.74-06:36.33] IVR/System: Visit [URL] whether it's doefronts dividing walls, tabletops, display cases, [OCCUPATION] [OCCUPATION] can meet your business glass need [OCCUPATION] [OCCUPATION] [OCCUPATION] do call the [OCCUPATION] [OCCUPATION] will fix your pain.
[06:38.19-06:53.63] IVR/System: You can handle all of your insurance mas we the quick it sure whenever your'glass breaks bl [OCCUPATION] [OCCUPATION] call the blast [OCCUPATION] we'll fix your pain call the best [OCCUPATION] will fix your pain.
[06:53.73-07:04.44] IVR/System: Oh yeah [OCCUPATION] [OCCUPATION] replaces all types of glass for your home auto Even at your business, there's never been a better time to beautify your home with with glass.
[07:04.60-07:12.30] IVR/System: Exquisite decorative glass inserts for your entry door, a custom design shower enclosure, glass tabletops and mirrors.
[07:13.88-07:21.07] IVR/System: There's never a good time for glass ofra but you can plan in advance for savings and service with [OCCUPATION] [OCCUPATION].
[07:21.15-07:30.55] IVR/System: Advantage Plans Advantage Plan members say 15% on all future repairs for the home and receive priority service response in emergencies.
[07:30.70-07:39.35] IVR/System: Plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters.
[07:39.52-07:44.59] IVR/System: If you sell your home, the [ORGANIZATION] Plan protection even transfers to the new homeowners.
[07:44.76-07:51.64] IVR/System: Visit [URL] or ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our [ORGANIZATION] Glands today.
[07:51.78-07:54.67] IVR/System: Call the gl doctor'll fix your pain.
[07:56.81-08:05.57] IVR/System: You handle all of your insurance claim where the quickick is't secure whenever your la breaks that Socer [OCCUPATION] [OCCUPATION].
[08:05.72-08:07.31] IVR/System: Call the [OCCUPATION] [OCCUPATION].
[08:07.39-08:09.02] IVR/System: We'll fix your pain.
[08:09.21-08:10.48] IVR/System: Call the [OCCUPATION] [OCCUPATION].
[08:10.55-08:12.14] IVR/System: We'd fix your pain.
[08:13.12-08:17.67] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[08:17.72-08:24.68] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[08:24.84-08:26.44] IVR/System: For your next windshield.
[08:26.51-08:28.60] IVR/System: Help protect everyone in your car.
[08:28.74-08:31.38] IVR/System: Call the [OCCUPATION]. [OCCUPATION] [OCCUPATION].
[08:32.00-08:47.22] IVR/System: We recommend original equipment manufacturer quality glass and the same adhesives the car makers use only [OCCUPATION] [OCCUPATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage, plus a lifetime against leaks and defects.
[08:47.75-08:49.46] IVR/System: Fast and friendly service.
[08:49.55-08:51.83] IVR/System: We even handle your insurance claim.
[08:52.03-08:55.45] IVR/System: Visit [URL] for more details.
[08:57.50-09:06.22] IVR/System: When Glass breaks, call the [OCCUPATION] [OCCUPATION] we've got the prescription for all types of glass for your home, auto or business.
[09:06.36-09:16.59] IVR/System: We're accepted by all major insurance companies so you can Insist on [OCCUPATION] [OCCUPATION] first quality glass certified [OCCUPATION] and the best guarantees in the business.
[09:16.71-09:18.33] IVR/System: We even handle the insurance.
[09:19.09-09:21.62] IVR/System: When glass breaks, call the [OCCUPATION].
[09:21.77-09:25.79] IVR/System: [OCCUPATION] [OCCUPATION]. Some PAEs really do require a house call.
[09:25.92-09:27.95] IVR/System: Like the panes of glass in your home.
[09:28.08-09:34.66] IVR/System: If your insulated windows look foggy, temperature changes may have affected the seal allowing moisture in.
[09:35.00-09:39.06] IVR/System: We don't need to replace the entire window, just the insulated glass.
[09:39.21-09:44.27] IVR/System: We replace all types of glass from fog insulated windows to patio doors.
[09:44.45-09:56.08] IVR/System: Visit [URL] you can count on us for fast and friendly serviceur
[10:04.22-10:06.91] IVR/System: pick it up. Hey [PERSON_NAME],
[10:12.39-10:13.57] Agent: can you hear me?
[10:13.76-10:16.38] Agent: Hey [PERSON_NAME]. Yeahr Sor.
[10:18.15-10:22.52] Customer: Oh, okay. That's why I couldn't hear you because every time I picked it up there was nothing there.
[10:22.70-10:24.58] Agent: Thanks for waiting. I appreciate it.
[10:25.60-10:29.24] Agent: I just started recently so it's taking me a little bit.
[10:29.26-10:30.82] Agent: I appreciate you hanging in there.
[10:30.99-10:34.70] Agent: That's all good. So I found the one that you were talking about.
[10:36.12-10:39.23] Agent: [MONEY_AMOUNT]. [MONEY_AMOUNT] is the balance.
[10:39.73-10:41.80] Agent: And did you want to use a card today?
[10:41.97-10:46.23] Customer: I do. Okay. And what type of card are you going to use?
[10:46.57-10:49.07] Customer: It's a Discoverer. Okay.
[10:51.40-10:54.90] Agent: Oay. And whenever you're ready, you can give me that number.
[11:06.99-11:11.33] Customer: [CREDIT_CARD_EXPIRATION]. Okay. Expiration.
[11:16.78-11:18.68] Agent: And the number on the back there.
[11:24.14-11:27.48] Agent: And what's the billing zip code on that card?
[11:27.67-11:31.25] Customer: [LOCATION]. Okay, thank you.
[11:33.26-11:36.09] Customer: Do they have any idea how long it take them to get out there?
[11:37.78-11:39.25] Customer: So I sold that house.
[11:39.78-11:43.00] Customer: It closed like [DURATION] [DURATION] ago Friday.
[11:43.50-11:46.59] Customer: Right. It doesn't have a lockbox on anymore.
[11:46.65-11:50.09] Agent: Anything. So I'm going to have to get you guys communicating with him.
[11:50.66-11:55.16] Agent: Okay. S by the way, is he really.
[11:55.50-11:57.69] Customer: Thanks for the heads up hard.
[11:57.78-11:59.40] Agent: I'll put that in the notes then.
[12:00.41-12:02.00] Agent: Do we have his information?
[12:02.53-12:04.32] Customer: I don't. I don't think so.
[12:05.86-12:11.01] Agent: Do you want to give it to me now or call me back and give us that so we get in touch with him?
[12:11.19-12:12.65] Agent: Okay, Hang on just a second.
[12:12.77-12:13.96] Agent: All right, go ahead.
[12:16.74-12:18.08] Agent: See if I can find.
[12:18.82-12:20.96] Agent: And he's going to be our point of contact.
[12:21.86-12:26.63] Customer: Yeah, just I called about it [DURATION] [DURATION] [DURATION] ago and honestly forgot.
[12:27.99-12:29.29] Customer: His name is [PERSON_NAME].
[12:29.38-12:30.64] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[12:31.23-12:34.57] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME].
[12:35.18-12:40.73] Agent: Okay. And his phone number is Area [PHONE_NUMBER]
[12:45.07-12:46.12] Customer: [PHONE_NUMBER] [PHONE_NUMBER].
[12:48.95-12:54.28] Agent: Okay. Is he. Are you wanting that as soon as we can do it?
[12:54.62-12:57.09] Customer: Yeah, probably. Yeah. Okay.
[12:57.42-13:04.14] Agent: All right. I'll look at the schedule and see when we can get someone out there and I guess we'll just.
[13:04.16-13:06.00] Agent: We'll notify him instead of you.
[13:06.54-13:07.85] Customer: Yeah, that'd be fine.
[13:08.23-13:10.44] Customer: I'D like to know when it's done too, just to.
[13:10.51-13:13.66] Customer: Just so I know you got it.
[13:13.75-13:16.80] Agent: Yeah, I'll make a note there to let you know also then.
[13:17.59-13:19.09] Customer: That sounds great, man.
[13:19.50-13:20.98] Customer: You happen to know his.
[13:21.11-13:22.58] Customer: Yeah, no problem. Thank you.
[13:22.67-13:24.82] Customer: Do you know. Happen to know his email address?
[13:26.27-13:28.25] Customer: Yeah, hang on second.
[13:28.44-13:29.46] Customer: Okay, thanks.
[13:37.67-13:39.57] Customer: Have to look through our text messages.
[13:39.72-13:40.89] Customer: Iess sure
[13:54.46-13:55.72] Customer: it's [OCCUPATION].
[13:58.98-13:59.84] Customer: Okay.
[14:09.13-14:12.12] Customer: It's. This should be fine.
[14:14.72-14:15.65] Customer: He's a
[14:18.20-14:20.79] Customer: terrible person, if you want know the truth, but.
[14:20.88-14:22.74] Customer: So you're glad to be done with it?
[14:22.87-14:26.08] Customer: Oh, man. Yeah. What I done, I made a mistake.
[14:26.22-14:28.17] Customer: I sold it to him before I was done.
[14:28.84-14:32.79] Customer: Like, if you. If he come by, he's like, had to sign in the yard.
[14:32.91-14:38.13] Customer: He just like, made a deal with me and then, you know, I finished it the way I was going to.
[14:38.62-14:42.13] Customer: And it wasn't the way he exactly thought he wanted it.
[14:42.19-14:43.66] Customer: It was perfect in my eyes.
[14:43.72-14:45.83] Customer: I thought it was exactly what I wanted.
[14:45.98-14:49.04] Customer: And I told him, I said, look, you know, I'm finishing it the way I'm finishing it.
[14:49.09-14:50.27] Customer: And he's just,
[14:51.53-14:53.63] Customer: you name it, and he's bitching about it.
[14:53.78-14:59.28] Customer: So. Yeah, there's a spot of grass in the yard where a bag of mulch was laying and it was dead.
[14:59.33-15:01.10] Customer: And he's. I'm not.
[15:01.16-15:04.69] Customer: I'm not spending $[MONEY_AMOUNT] with a piece of dead grass in my yard.
[15:04.75-15:05.55] Customer: I was like,
[15:07.12-15:08.80] Customer: grow back on fire.
[15:08.92-15:14.58] Customer: Yeah, it's crazy. But anyway, yeah, if you could just keep me in the loop on that, that'd be great.
[15:14.77-15:15.87] Customer: Okay. [PERSON_NAME].
[15:17.28-15:20.78] Customer: He's asking me about it this morning, so I figured I'd go ahead and order it.
[15:21.16-15:22.37] Agent: Okay. We'll take care of.
[15:22.40-15:24.23] Agent: Before you. I appreciate you calling.
[15:24.40-15:25.16] Agent: Okay, bye.","[OCCUPATION] [OCCUPATION] we fixure pains to ensure the highest level of customer satisfaction. This call may be recorded. You may dial your party's extension at any time for an auto glass quote to replace glass in your home or business. To check on the status of a previously placed order for a dial by name directory Last [OCCUPATION] We fix your pains. This is [PERSON_NAME]. Hey [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. I talked to you guys [DURATION] [DURATION] [DURATION] ago and had","[OCCUPATION] [OCCUPATION] we fixure pains to ensure the highest level of customer satisfaction. This call may be recorded. You may dial your party's extension at any time for an auto glass quote to replace glass in your home or business. To check on the status of a previously placed order for a dial by name directory Last [OCCUPATION] We fix your pains. This is [PERSON_NAME]. Hey [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. I talked to you guys [DURATION] [DURATION] [DURATION] ago and had a guy come out and measure a window for me. Yes, I want to just go ahead and order that pay for it. Okay. Sorry about that. And what's your phone number sir? [PHONE_NUMBER]. Okay. Are you in [LOCATION]? No, I'm in [LOCATION]. The house that you guys major was in [LOCATION]. Okay, I got you and 7. Actually that was for non tempered the other 40 something. I'd prefer this to go ahead and do it with [LOCATION]. [PERSON_NAME], can I put you on hold for just a moment? Yes ma. Okay. Thank you. [OCCUPATION] [OCCUPATION] replaces all types of glass for your home auto Even at your business there's never been a better time to veauify your home with glass. Exquisite decorative glass inserts for your entry door. A custom design shower enclosure. Glass tabletops and mirrors. [OCCUPATION] [OCCUPATION] can do more than fix your paint. We can help beautify your home and bath with luxurious glass shower and topub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Visit [URL] and see an amazing colleectionion of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your wood furniture with custom made glass tops with [OCCUPATION] [OCCUPATION] you'll always know the price up front before we start Call the [OCCUPATION] [OCCUPATION] will fit your pain. We can handle all of your insurance claimes. We're the quickest cure whenever yours last breaks la stopaster glass door Call the glass down the [OCCUPATION] will fix your pain. Call the best [OCCUPATION] will fix your pain. Oh yeah. The choice is clear in windshielder placement. [OCCUPATION] believes your safety is more important than price. We only recommend original equipment quality crash tested windshield and use the same adhesives the carma makers do only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defect. Don't put your safety at risk. Get the best guarantees in the business. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [OCCUPATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Visit [URL] whether it's doefronts dividing walls, tabletops, display cases, [OCCUPATION] [OCCUPATION] can meet your business glass need [OCCUPATION] [OCCUPATION] [OCCUPATION] do call the [OCCUPATION] [OCCUPATION] will fix your pain. You can handle all of your insurance mas we the quick it sure whenever your'glass breaks bl [OCCUPATION] [OCCUPATION] call the blast [OCCUPATION] we'll fix your pain call the best [OCCUPATION] will fix your pain. Oh yeah [OCCUPATION] [OCCUPATION] replaces all types of glass for your home auto Even at your business, there's never been a better time to beautify your home with with glass. Exquisite decorative glass inserts for your entry door, a custom design shower enclosure, glass tabletops and mirrors. There's never a good time for glass ofra but you can plan in advance for savings and service with [OCCUPATION] [OCCUPATION]. Advantage Plans Advantage Plan members say 15% on all future repairs for the home and receive priority service response in emergencies. Plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disasters. If you sell your home, the [ORGANIZATION] Plan protection even transfers to the new homeowners. Visit [URL] or ask your [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our [ORGANIZATION] Glands today. Call the gl doctor'll fix your pain. You handle all of your insurance claim where the quickick is't secure whenever your la breaks that Socer [OCCUPATION] [OCCUPATION]. Call the [OCCUPATION] [OCCUPATION]. We'll fix your pain. Call the [OCCUPATION] [OCCUPATION]. We'd fix your pain. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield. Help protect everyone in your car. Call the [OCCUPATION]. [OCCUPATION] [OCCUPATION]. We recommend original equipment manufacturer quality glass and the same adhesives the car makers use only [OCCUPATION] [OCCUPATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage, plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim. Visit [URL] for more details. When Glass breaks, call the [OCCUPATION] [OCCUPATION] we've got the prescription for all types of glass for your home, auto or business. We're accepted by all major insurance companies so you can Insist on [OCCUPATION] [OCCUPATION] first quality glass certified [OCCUPATION] and the best guarantees in the business. We even handle the insurance. When glass breaks, call the [OCCUPATION]. [OCCUPATION] [OCCUPATION]. Some PAEs really do require a house call. Like the panes of glass in your home. If your insulated windows look foggy, temperature changes may have affected the seal allowing moisture in. We don't need to replace the entire window, just the insulated glass. We replace all types of glass from fog insulated windows to patio doors. Visit [URL] you can count on us for fast and friendly serviceur pick it up. Hey [PERSON_NAME], can you hear me? Hey [PERSON_NAME]. Yeahr Sor. Oh, okay. That's why I couldn't hear you because every time I picked it up there was nothing there. Thanks for waiting. I appreciate it. I just started recently so it's taking me a little bit. I appreciate you hanging in there. That's all good. So I found the one that you were talking about. [MONEY_AMOUNT]. [MONEY_AMOUNT] is the balance. And did you want to use a card today? I do. Okay. And what type of card are you going to use? It's a Discoverer. Okay. Oay. And whenever you're ready, you can give me that number. [CREDIT_CARD_EXPIRATION]. Okay. Expiration. And the number on the back there. And what's the billing zip code on that card? [LOCATION]. Okay, thank you. Do they have any idea how long it take them to get out there? So I sold that house. It closed like [DURATION] [DURATION] ago Friday. Right. It doesn't have a lockbox on anymore. Anything. So I'm going to have to get you guys communicating with him. Okay. S by the way, is he really. Thanks for the heads up hard. I'll put that in the notes then. Do we have his information? I don't. I don't think so. Do you want to give it to me now or call me back and give us that so we get in touch with him? Okay, Hang on just a second. All right, go ahead. See if I can find. And he's going to be our point of contact. Yeah, just I called about it [DURATION] [DURATION] [DURATION] ago and honestly forgot. His name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Okay. And his phone number is Area [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Okay. Is he. Are you wanting that as soon as we can do it? Yeah, probably. Yeah. Okay. All right. I'll look at the schedule and see when we can get someone out there and I guess we'll just. We'll notify him instead of you. Yeah, that'd be fine. I'D like to know when it's done too, just to. Just so I know you got it. Yeah, I'll make a note there to let you know also then. That sounds great, man. You happen to know his. Yeah, no problem. Thank you. Do you know. Happen to know his email address? Yeah, hang on second. Okay, thanks. Have to look through our text messages. Iess sure it's [OCCUPATION]. Okay. It's. This should be fine. He's a terrible person, if you want know the truth, but. So you're glad to be done with it? Oh, man. Yeah. What I done, I made a mistake. I sold it to him before I was done. Like, if you. If he come by, he's like, had to sign in the yard. He just like, made a deal with me and then, you know, I finished it the way I was going to. And it wasn't the way he exactly thought he wanted it. It was perfect in my eyes. I thought it was exactly what I wanted. And I told him, I said, look, you know, I'm finishing it the way I'm finishing it. And he's just, you name it, and he's bitching about it. So. Yeah, there's a spot of grass in the yard where a bag of mulch was laying and it was dead. And he's. I'm not. I'm not spending $[MONEY_AMOUNT] with a piece of dead grass in my yard. I was like, grow back on fire. Yeah, it's crazy. But anyway, yeah, if you could just keep me in the loop on that, that'd be great. Okay. [PERSON_NAME]. He's asking me about it this morning, so I figured I'd go ahead and order it. Okay. We'll take care of. Before you. I appreciate you calling. Okay, bye."
117,282,20211022-155010_2144950200,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211022-155010_2144950200-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.90642804,0.9064280246252677,659.0,1868,1868,2.834597875569044,99,8,"[DATE], [DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.45,144,103,41,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:06.29-00:07.94] Agent: Because [ORGANIZATION] [ORGANIZATION], how may I help you?
[00:08.12-00:09.65] Customer: Hey, this is [PERSON_NAME] again.
[00:09.71-00:11.46] Customer: Sorry, the line got dropped for some reason.
[00:11.52-00:17.59] Agent: O. Okay. Yeah, so we were talking about your issues that you are facing.
[00:17.93-00:29.63] Customer: So first issue is that the price goes high by $[MONEY_AMOUNT] without any upgrade or without any notice or notification or anything.
[00:29.68-00:32.25] Customer: Yes, yes, before any notification beforehand.
[00:32.35-00:39.15] Customer: Second thing is that you're supposed to have a WI fi for last [DURATION] [DURATION], but still haven't have any password for your guest.
[00:39.73-00:44.23] Customer: Correct. These are the two issues I got under my sleeves.
[00:44.28-00:47.07] Customer: Now what else? What next?
[00:47.20-00:48.45] Agent: Those are the two main issues.
[00:48.48-00:51.66] Agent: Yes. Okay. Okay. So now,
[00:53.30-00:57.69] Agent: right now, can you tell me how many lines you have activated with [ORGANIZATION]?
[00:59.27-01:00.60] Customer: How many lines do we have?
[01:00.67-01:01.69] Customer: Just one, right?
[01:03.47-01:04.34] Customer: We have two lines.
[01:04.39-01:06.07] Agent: Two lines. You got two lines.
[01:06.13-01:09.69] Agent: And how much are you paying right now for the Internet and phone lines?
[01:10.75-01:12.54] Customer: I don't know without a bill in front of me.
[01:12.60-01:13.46] Customer: Well, we have three lines.
[01:13.48-01:14.69] Agent: And how much are we paying?
[01:16.14-01:20.67] Customer: We have the alarm, we have the regular phone and we have a second line, the back.
[01:22.42-01:25.67] Agent: So do you know what our monthly bill is at moment
[01:26.97-01:30.02] Customer: I'd have to go look and honestly it's not at my fingertips.
[01:30.16-01:33.11] Agent: Sure. And secondly, sir, you mentioned.
[01:33.22-01:36.36] Agent: Now here is the thing, what we can do right now.
[01:36.86-01:47.39] Agent: Because right now, as I can see, you're having an Internet of [MONEY_AMOUNT] megabits and you're having like two lines on WIP and your one line is, it is alarm.
[01:48.89-01:52.06] Agent: The total bills that you're currently paying that are around.
[01:52.13-01:56.19] Agent: Let me check, how much are the average bills that you're paying?
[01:58.33-02:03.58] Agent: So like you guys are currently paying something around [MONEY_AMOUNT] on average per [DURATION], correct?
[02:04.41-02:05.24] Customer: If you say so.
[02:05.26-02:08.80] Agent: Yes. Yes, because that the average bill is showing to me.
[02:08.90-02:19.47] Agent: The three line with the three lines was the Internet, you guys are paying like something around [MONEY_AMOUNT] or to [MONEY_AMOUNT], like it averages in the same bill.
[02:21.35-02:24.94] Agent: And secondly, the services are also not up to the [DURATION].
[02:24.99-02:27.49] Agent: You're having issues with the wifi and stuff.
[02:27.64-02:31.69] Agent: So now what we can do right now I can help you with one thing.
[02:33.75-02:36.34] Agent: First of all, let's help out with the WI FI issue.
[02:36.43-02:38.62] Agent: So the [OCCUPATION] will be visiting you.
[02:38.75-02:45.65] Agent: They will be putting up a new modem because that issue, most of the time it happens because of the issues in the router or in the modem.
[02:45.75-02:54.14] Customer: So what they will be doing, what they will be showing up at, I would beg to differ with our issue is that we cannot retrieve the password.
[02:54.24-02:57.30] Customer: We were given a password and we don't know what it is.
[02:57.44-03:04.76] Customer: Okay. And we tried to go online to find out what our password is and we have no way of knowing what our password is.
[03:04.87-03:15.75] Agent: Okay, sure. So now, okay, even if that is the issue, what I'm going to do be, I'll be like, I'll be helping you out with like scheduling an appointment for [OCCUPATION] to visit you.
[03:15.78-03:25.19] Agent: They will be helping you out to set up a new password for you and you will be having a new password for their wi fi and a nice, we need a nice easy password for our guests.
[03:25.22-03:27.77] Agent: Yes, you can, you can, you can pick up the password.
[03:27.83-03:28.59] Agent: Anything that you want.
[03:28.62-03:31.29] Agent: You can, you can choose the password by yourself.
[03:31.47-03:32.90] Agent: Okay. All right. Yeah.
[03:32.96-03:36.81] Agent: Well, second thing. And that's, and that's the, and that there's the issue.
[03:36.90-03:40.43] Customer: We were given some long number and blah blah, blah, blah.
[03:40.46-03:41.71] Customer: And then we went to go.
[03:41.86-03:47.13] Customer: And we are unable to go and change it because we don't have no idea what the password is.
[03:47.25-03:57.63] Agent: Okay, sure. Well, I'll be making sure that this time when the [OCCUPATION] will be withering you, they will be helping you out to choose your own password, like the password that you want them to set up.
[03:58.18-04:00.48] Agent: They will be. Yeah, because that will be helping you out.
[04:00.57-04:04.37] Agent: Second thing, you mentioned that your bills goes high by [MONEY_AMOUNT] or so.
[04:04.47-04:12.32] Agent: So now as you're like paying something in the average of [MONEY_AMOUNT] to [MONEY_AMOUNT], let me help you to get the bills down to $[MONEY_AMOUNT] per [DURATION].
[04:12.41-04:15.35] Agent: That means saving you almost $[MONEY_AMOUNT] per [DURATION].
[04:15.66-04:24.55] Agent: Okay. Yeah. And for that, not only that, I'm going to help you to get your bills down to 2 5, $[MONEY_AMOUNT] per [DURATION], saving you $[MONEY_AMOUNT] per [DURATION].
[04:24.66-04:32.47] Agent: I'm also going to help you to get your Internet hike from [MONEY_AMOUNT] by [MONEY_AMOUNT] megaby for right now to one gig by one gig.
[04:32.63-04:35.64] Agent: You will be having a thousand download and thousand upload.
[04:35.74-04:41.38] Agent: That's like, take it as a, like a compensation or let's say whatever you want to say.
[04:41.47-04:44.62] Agent: But we'll be providing you a better option with a better rate.
[04:44.71-04:47.24] Agent: So you will be having Internet of one gig by one gig.
[04:47.31-04:57.44] Agent: Your three lines plus on the two lines that are going toa go digital, you will be able to use local and long distance calls unlimitedly free 20 calling features and 5 times bar quality.
[04:57.51-05:02.96] Agent: And the total bills are going to be $[MONEY_AMOUNT] per [DURATION], making your bills less than what you're currently paying.
[05:03.06-05:06.08] Agent: Okay, that's fine. Perfect sir.
[05:06.17-05:12.11] Agent: Now our [OCCUPATION] will be in your area around [DATE] [DATE] [DATE] till the following [DURATION].
[05:12.52-05:16.11] Agent: Is there any good [DURATION] for you to see them on that following [DURATION]?
[05:18.64-05:19.67] Customer: I would say
[05:21.56-05:23.79] Customer: Tuesdays, Wednesdays are good [DURATION] for us.
[05:23.92-05:28.08] Agent: Tuesdays and Wednesdays. Let me check if I got any slot available on Tuesday.
[05:28.14-05:31.38] Customer: Wednesday. Well, definitely not Fridays.
[05:31.53-05:36.11] Agent: Sure. So I have a slot available on [DATE] [DATE] [DATE] that is a Tuesday.
[05:36.61-05:38.79] Customer: So if that is perfect.
[05:39.81-05:45.99] Agent: And there are two different time lo one is [TIME] to [TIME] and the other one is [TIME] to [TIME].
[05:46.12-05:48.33] Agent: So you can take [TIME] to [TIME].
[05:48.39-05:49.35] Customer: Okay, perfect.
[05:52.93-05:54.22] Customer: No, one thing, sir.
[05:54.37-05:57.40] Agent: The name I have with me is as [PERSON_NAME].
[05:57.44-06:07.11] Agent: The first name and the last name is as [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[06:07.40-06:08.58] Customer: Okay, perfect,
[06:11.32-06:15.00] Agent: Perfect. Andary one more thing.
[06:15.12-06:16.56] Agent: You mentioned you have three lines.
[06:16.62-06:19.96] Agent: First line right now we'talking on is [PHONE_NUMBER].
[06:20.00-06:23.38] Agent: Can you please confirm me the number that is with the alarm line?
[06:27.07-06:28.25] Customer: I have no idea.
[06:30.04-06:31.55] Agent: Okay, sure. Just give me a second then.
[06:31.57-06:34.31] Agent: Let me check. Can I put you on a hold for a second?
[06:34.45-06:35.13] Customer: Sure.
[06:54.10-06:59.92] Agent: Okay, I'I like pull out lines from my end thing is
[07:02.10-07:04.51] Customer: the hel. Yeah. Can you hear me?
[07:05.06-07:08.63] Customer: Barely. Go ahead. Okay, sorry, it must be some glitch.
[07:08.94-07:10.39] Agent: Can you hear me now properly?
[07:10.54-07:13.63] Agent: Yes, sure. So [PERSON_NAME],
[07:16.27-07:17.65] Agent: just give me a second.
[07:18.00-07:20.57] Agent: I can see more than three lines actually.
[07:20.95-07:27.24] Agent: Okay, well, I can see actually there are in total five lines, I guess.
[07:27.31-07:29.44] Agent: Well, we definitely don't need five lines.
[07:29.62-07:34.25] Agent: Well then keeping the three lines, I'll be helping you out to disconnect the rest of two.
[07:34.56-07:35.38] Customer: Okay,
[07:37.83-07:38.69] Customer: perfect.
[07:40.50-07:41.68] Agent: Just give me a second.
[07:41.77-07:49.85] Agent: Okay, sure. So your lines will be actually I can see your lines are already on the digital network.
[07:49.99-07:52.38] Agent: So it will not be like changing the lines.
[07:52.45-07:54.12] Agent: It would be not required to change the line.
[07:54.17-07:57.63] Agent: So it will be helping you out to keep the lines the way they are.
[07:58.65-08:01.59] Agent: And it's actually as there are like five lines.
[08:01.66-08:09.30] Agent: So if you want to disconnect the lines, if you want to disconnect those three lines, rest of the like two lines and keep the three lines.
[08:09.40-08:15.68] Agent: Your bills for the three lines and one one is going to be $[MONEY_AMOUNT].
[08:15.79-08:21.70] Agent: But if you want to have the five lines, I can help you to get your bills down on that five lines.
[08:21.76-08:28.16] Agent: Also I can help you having the five lines and the Internet in $[MONEY_AMOUNT] still saving you $[MONEY_AMOUNT].
[08:28.31-08:30.99] Customer: I think the issue is we just don't know we have five lines.
[08:31.02-08:33.16] Customer: We don't know what they all attached to.
[08:33.70-08:40.29] Agent: Okay, then I would suggest that keep those five lines the way they are.
[08:40.38-08:44.03] Agent: Because must be they would be connected to some special services.
[08:44.17-08:48.86] Agent: I'm going to help you to get the bills down even with the five lines to just $[MONEY_AMOUNT] per [DURATION].
[08:48.92-08:50.37] Agent: I'm going to make sure that you.
[08:50.42-08:54.18] Agent: I would assume we have a line for voice that we're speaking on now.
[08:54.30-08:59.93] Agent: We probably have a line for the alarm and we probably have a line for our credit card services, correct?
[08:59.98-09:06.57] Customer: Yes, yes. So because we don't know like what the five lines are connected with and we don't want to make any kind of mess for your services.
[09:06.70-09:08.95] Agent: So just going to keep the five.
[09:09.11-09:11.41] Customer: Is there a way to know which lines are which?
[09:11.50-09:13.80] Customer: Is there way [OCCUPATION] to figure that out?
[09:14.11-09:18.48] Agent: Well, they can figure it out but it's like kind it's going to create kind of a mess for you.
[09:18.55-09:26.26] Agent: Because what happens at provide five lines to you and all those five lines, you can use the lines for whatever reason you want to.
[09:26.37-09:31.84] Agent: So you connect the lines under your properies to the systems that you want to connect.
[09:31.94-09:44.72] Agent: But what I would suggest for you [PERSON_NAME], because currently the bills are about [MONEY_AMOUNT] to something more than that, I'm going to make sure that reducing the bills to [MONEY_AMOUNT] and you're going to keep the five lines also because that's how you're going to save the bills also.
[09:44.74-09:47.91] Agent: And you're going to have no issue with your business whatsoever.
[09:48.09-09:58.62] Agent: Okay, perfect. So your five lines are going to go stay on the way they are on digital network plus your Internet going to one gig by one gig making your bills $[MONEY_AMOUNT] per [DURATION].
[09:58.72-10:00.16] Agent: And [PERSON_NAME], one more thing.
[10:00.23-10:10.54] Agent: As they will be visiting over your location, there is going to be no charge over your pocket for this upgradation as [ORGANIZATION] will be sending you a [MONEY_AMOUNT] [MONEY_AMOUNT] of [ORGANIZATION] card.
[10:10.64-10:13.03] Agent: That is to offse the $[MONEY_AMOUNT] [OCCUPATION] charges.
[10:13.09-10:17.90] Agent: But before you will be paying the $[MONEY_AMOUNT] taxh charges, you will be having $[MONEY_AMOUNT] from [ORGANIZATION].
[10:18.00-10:19.41] Agent: Means everything is on [ORGANIZATION].
[10:19.46-10:20.97] Agent: Everything is free of charge from your site.
[10:21.02-10:22.04] Agent: I think GRE agree.
[10:22.23-10:26.78] Agent: Okay, perfect. Now lastly, I just need your permission to place this order on your behalf.
[10:26.89-10:34.64] Agent: That includes signing a letter of authorization that only allows us to add this new discount to your account and grant the [OCCUPATION] to Visit you on the [DATE] [DATE] [DATE].
[10:34.74-10:36.43] Agent: So do I have your permission to send them out?
[10:36.48-10:40.66] Agent: Yes, sure. Perfect. Anything else that I can help you with?
[10:41.09-10:48.00] Customer: No. The [OCCUPATION] come on the [DATE] [DATE] [DATE] and this all goes away a much happier customer.
[10:48.17-10:54.38] Agent: Sure. I'll make sure that you keep being a happy customer with at and t thanks wa your time and have a good [DURATION], sir.
[10:54.42-10:54.93] Agent: May go. Bless you.
[10:54.94-10:55.54] Customer: Thank you very much.
[10:55.62-10:55.99] Agent: Bye.","Because [ORGANIZATION] [ORGANIZATION], how may I help you? Hey, this is [PERSON_NAME] again. Sorry, the line got dropped for some reason. O. Okay. Yeah, so we were talking about your issues that you are facing. So first issue is that the price goes high by $[MONEY_AMOUNT] without any upgrade or without any notice or notification or anything. Yes, yes, before any notification beforehand. Second thing is that you're supposed to have a WI fi for last [DURATION] [DURATION], but still haven't have an","Because [ORGANIZATION] [ORGANIZATION], how may I help you? Hey, this is [PERSON_NAME] again. Sorry, the line got dropped for some reason. O. Okay. Yeah, so we were talking about your issues that you are facing. So first issue is that the price goes high by $[MONEY_AMOUNT] without any upgrade or without any notice or notification or anything. Yes, yes, before any notification beforehand. Second thing is that you're supposed to have a WI fi for last [DURATION] [DURATION], but still haven't have any password for your guest. Correct. These are the two issues I got under my sleeves. Now what else? What next? Those are the two main issues. Yes. Okay. Okay. So now, right now, can you tell me how many lines you have activated with [ORGANIZATION]? How many lines do we have? Just one, right? We have two lines. Two lines. You got two lines. And how much are you paying right now for the Internet and phone lines? I don't know without a bill in front of me. Well, we have three lines. And how much are we paying? We have the alarm, we have the regular phone and we have a second line, the back. So do you know what our monthly bill is at moment I'd have to go look and honestly it's not at my fingertips. Sure. And secondly, sir, you mentioned. Now here is the thing, what we can do right now. Because right now, as I can see, you're having an Internet of [MONEY_AMOUNT] megabits and you're having like two lines on WIP and your one line is, it is alarm. The total bills that you're currently paying that are around. Let me check, how much are the average bills that you're paying? So like you guys are currently paying something around [MONEY_AMOUNT] on average per [DURATION], correct? If you say so. Yes. Yes, because that the average bill is showing to me. The three line with the three lines was the Internet, you guys are paying like something around [MONEY_AMOUNT] or to [MONEY_AMOUNT], like it averages in the same bill. And secondly, the services are also not up to the [DURATION]. You're having issues with the wifi and stuff. So now what we can do right now I can help you with one thing. First of all, let's help out with the WI FI issue. So the [OCCUPATION] will be visiting you. They will be putting up a new modem because that issue, most of the time it happens because of the issues in the router or in the modem. So what they will be doing, what they will be showing up at, I would beg to differ with our issue is that we cannot retrieve the password. We were given a password and we don't know what it is. Okay. And we tried to go online to find out what our password is and we have no way of knowing what our password is. Okay, sure. So now, okay, even if that is the issue, what I'm going to do be, I'll be like, I'll be helping you out with like scheduling an appointment for [OCCUPATION] to visit you. They will be helping you out to set up a new password for you and you will be having a new password for their wi fi and a nice, we need a nice easy password for our guests. Yes, you can, you can, you can pick up the password. Anything that you want. You can, you can choose the password by yourself. Okay. All right. Yeah. Well, second thing. And that's, and that's the, and that there's the issue. We were given some long number and blah blah, blah, blah. And then we went to go. And we are unable to go and change it because we don't have no idea what the password is. Okay, sure. Well, I'll be making sure that this time when the [OCCUPATION] will be withering you, they will be helping you out to choose your own password, like the password that you want them to set up. They will be. Yeah, because that will be helping you out. Second thing, you mentioned that your bills goes high by [MONEY_AMOUNT] or so. So now as you're like paying something in the average of [MONEY_AMOUNT] to [MONEY_AMOUNT], let me help you to get the bills down to $[MONEY_AMOUNT] per [DURATION]. That means saving you almost $[MONEY_AMOUNT] per [DURATION]. Okay. Yeah. And for that, not only that, I'm going to help you to get your bills down to 2 5, $[MONEY_AMOUNT] per [DURATION], saving you $[MONEY_AMOUNT] per [DURATION]. I'm also going to help you to get your Internet hike from [MONEY_AMOUNT] by [MONEY_AMOUNT] megaby for right now to one gig by one gig. You will be having a thousand download and thousand upload. That's like, take it as a, like a compensation or let's say whatever you want to say. But we'll be providing you a better option with a better rate. So you will be having Internet of one gig by one gig. Your three lines plus on the two lines that are going toa go digital, you will be able to use local and long distance calls unlimitedly free 20 calling features and 5 times bar quality. And the total bills are going to be $[MONEY_AMOUNT] per [DURATION], making your bills less than what you're currently paying. Okay, that's fine. Perfect sir. Now our [OCCUPATION] will be in your area around [DATE] [DATE] [DATE] till the following [DURATION]. Is there any good [DURATION] for you to see them on that following [DURATION]? I would say Tuesdays, Wednesdays are good [DURATION] for us. Tuesdays and Wednesdays. Let me check if I got any slot available on Tuesday. Wednesday. Well, definitely not Fridays. Sure. So I have a slot available on [DATE] [DATE] [DATE] that is a Tuesday. So if that is perfect. And there are two different time lo one is [TIME] to [TIME] and the other one is [TIME] to [TIME]. So you can take [TIME] to [TIME]. Okay, perfect. No, one thing, sir. The name I have with me is as [PERSON_NAME]. The first name and the last name is as [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, perfect, Perfect. Andary one more thing. You mentioned you have three lines. First line right now we'talking on is [PHONE_NUMBER]. Can you please confirm me the number that is with the alarm line? I have no idea. Okay, sure. Just give me a second then. Let me check. Can I put you on a hold for a second? Sure. Okay, I'I like pull out lines from my end thing is the hel. Yeah. Can you hear me? Barely. Go ahead. Okay, sorry, it must be some glitch. Can you hear me now properly? Yes, sure. So [PERSON_NAME], just give me a second. I can see more than three lines actually. Okay, well, I can see actually there are in total five lines, I guess. Well, we definitely don't need five lines. Well then keeping the three lines, I'll be helping you out to disconnect the rest of two. Okay, perfect. Just give me a second. Okay, sure. So your lines will be actually I can see your lines are already on the digital network. So it will not be like changing the lines. It would be not required to change the line. So it will be helping you out to keep the lines the way they are. And it's actually as there are like five lines. So if you want to disconnect the lines, if you want to disconnect those three lines, rest of the like two lines and keep the three lines. Your bills for the three lines and one one is going to be $[MONEY_AMOUNT]. But if you want to have the five lines, I can help you to get your bills down on that five lines. Also I can help you having the five lines and the Internet in $[MONEY_AMOUNT] still saving you $[MONEY_AMOUNT]. I think the issue is we just don't know we have five lines. We don't know what they all attached to. Okay, then I would suggest that keep those five lines the way they are. Because must be they would be connected to some special services. I'm going to help you to get the bills down even with the five lines to just $[MONEY_AMOUNT] per [DURATION]. I'm going to make sure that you. I would assume we have a line for voice that we're speaking on now. We probably have a line for the alarm and we probably have a line for our credit card services, correct? Yes, yes. So because we don't know like what the five lines are connected with and we don't want to make any kind of mess for your services. So just going to keep the five. Is there a way to know which lines are which? Is there way [OCCUPATION] to figure that out? Well, they can figure it out but it's like kind it's going to create kind of a mess for you. Because what happens at provide five lines to you and all those five lines, you can use the lines for whatever reason you want to. So you connect the lines under your properies to the systems that you want to connect. But what I would suggest for you [PERSON_NAME], because currently the bills are about [MONEY_AMOUNT] to something more than that, I'm going to make sure that reducing the bills to [MONEY_AMOUNT] and you're going to keep the five lines also because that's how you're going to save the bills also. And you're going to have no issue with your business whatsoever. Okay, perfect. So your five lines are going to go stay on the way they are on digital network plus your Internet going to one gig by one gig making your bills $[MONEY_AMOUNT] per [DURATION]. And [PERSON_NAME], one more thing. As they will be visiting over your location, there is going to be no charge over your pocket for this upgradation as [ORGANIZATION] will be sending you a [MONEY_AMOUNT] [MONEY_AMOUNT] of [ORGANIZATION] card. That is to offse the $[MONEY_AMOUNT] [OCCUPATION] charges. But before you will be paying the $[MONEY_AMOUNT] taxh charges, you will be having $[MONEY_AMOUNT] from [ORGANIZATION]. Means everything is on [ORGANIZATION]. Everything is free of charge from your site. I think GRE agree. Okay, perfect. Now lastly, I just need your permission to place this order on your behalf. That includes signing a letter of authorization that only allows us to add this new discount to your account and grant the [OCCUPATION] to Visit you on the [DATE] [DATE] [DATE]. So do I have your permission to send them out? Yes, sure. Perfect. Anything else that I can help you with? No. The [OCCUPATION] come on the [DATE] [DATE] [DATE] and this all goes away a much happier customer. Sure. I'll make sure that you keep being a happy customer with at and t thanks wa your time and have a good [DURATION], sir. May go. Bless you. Thank you very much. Bye."
118,787,40fa2a64479a4592bddf3e806ebaf79c,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/40fa2a64479a4592bddf3e806ebaf79c_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90627444,0.9062744660194175,643.0,1030,1030,1.6018662519440123,80,11,"[DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [VEHICLE_ID]",44,False,88.439,98,51,41,6,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:27.23-00:30.34] IVR/System: All calls are recorded for quality and training purposes.
[00:49.99-00:54.52] IVR/System: Thank you for calling your locally owned [OCCUPATION] [OCCUPATION] where we fix all your pains.
[00:54.71-00:58.07] IVR/System: Your [OCCUPATION] is currently assisting another customer.
[00:58.21-01:02.41] IVR/System: Please stay the line and will be happy to assist you with all your glass needs.
[03:36.76-03:39.15] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:39.24-03:40.23] IVR/System: We fix your pains.
[03:40.32-03:43.71] Agent: This is [PERSON_NAME]. Hi [PERSON_NAME], how are you today?
[03:44.49-03:46.06] Customer: I'm doing well. How are you doing?
[03:46.37-03:48.56] Customer: I'm well. I actually just.
[03:48.66-03:52.59] Customer: I need to get a quote like on how much it would cost to replace my [MARITAL_STATUS] windshield.
[03:53.72-03:55.81] Agent: Windshield replacement. I can certainly help you out with that.
[03:55.83-03:58.36] Agent: I'm sorry to hear about the damage, but yeah, let me grab some information.
[03:58.42-04:00.48] Agent: I can definitely get a price pulled up here for you.
[04:00.51-04:01.76] Agent: May I have your name please?
[04:02.15-04:05.93] Customer: My name is [PERSON_NAME] [PERSON_NAME], but I'm not the owner of the vehicle.
[04:06.94-04:08.21] Agent: Okay, not at problem at all.
[04:08.26-04:11.81] Agent: And you said. Oh, I'm sorry for cutting you off.
[04:12.26-04:13.59] Agent: Oh no, I cut you off.
[04:13.62-04:15.72] Agent: My apologies, sir. What was that now?
[04:16.70-04:19.93] Customer: It's. It's my. Well, my [MARITAL_STATUS] car.
[04:22.55-04:24.48] Agent: Understood. And I can put the quote under your name.
[04:24.51-04:25.98] Agent: It's not a problem at all.
[04:26.14-04:30.73] Agent: O okay. And you said [PERSON_NAME] was like the vin?
[04:30.83-04:32.80] Customer: Yes. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[04:34.25-04:35.15] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:35.18-04:37.75] Agent: Thank you, sir. And your last name please?
[04:38.13-04:40.83] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:41.77-04:42.89] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:42.94-04:48.38] Agent: Perfect. And then the quote information is all stored under your phone number serves as a reference number with us here.
[04:48.52-04:50.88] Agent: What would be a good phone number for you, please?
[04:51.44-04:54.06] Customer: My phone number would be let pull up.
[05:00.71-05:01.57] Agent: Thank you.
[05:04.83-05:09.10] Agent: Yes. And where did you find our phone number today?
[05:09.68-05:11.54] Customer: I actually found you guys on Google.
[05:12.24-05:13.81] Agent: Google, Perfect, thank you.
[05:14.71-05:20.37] Agent: And then after service is completed, we do send an electronic surveys and satisfaction is very important to us.
[05:20.44-05:22.98] Agent: What would be a good email address that could be sent to?
[05:23.44-05:24.46] Customer: It would be.
[05:44.25-05:49.87] Agent: Yep, perfect. And then what is your zip code so I can see which route you fallen for us?
[05:50.68-05:55.83] Customer: Let me check. I know I should have this stuff in my head, but I'm really bad.
[05:55.89-05:58.21] Agent: No, no problem at all.
[06:01.15-06:02.27] Customer: I'm usually from [LOCATION].
[06:02.31-06:04.24] Customer: [LOCATION], but I moved up here to [LOCATION].
[06:04.27-06:09.62] Customer: So it's [PHONE_NUMBER]. Perfect, thank you.
[06:15.54-06:19.49] Agent: And for the vehicle there, what was the year, make and model it?
[06:19.59-06:24.95] Customer: [DATE_INTERVAL] [ORGANIZATION] Cadenza [ORGANIZATION] sedan, platinum gray.
[06:32.01-06:34.56] Agent: And I had the VIN number for you as well if you need that.
[06:35.45-06:40.83] Customer: All right, I don't need it at this point yet, but I may grab it from me here momentarily.
[06:41.31-06:42.76] Customer: Yeah, it's pretty simple for me.
[06:42.82-06:44.62] Customer: I work at the place I bought it from.
[06:44.79-06:49.45] Customer: I said to go m like the code, but their price is way too high.
[06:49.48-06:54.06] Customer: They wanted like [MONEY_AMOUNT] and I was like, I'm sure I could find something cheaper.
[06:54.92-06:57.26] Agent: Oh wow. Yeah, we can certainly check into that.
[06:57.31-07:00.52] Agent: And the cadenza, that's a four door Sand.
[07:00.58-07:03.98] Agent: Correct. Ye and it was.
[07:04.07-07:06.33] Agent: Which glass on the vehicle was needed to be replaced?
[07:06.86-07:08.24] Customer: It was the windshield.
[07:08.86-07:10.87] Agent: Windshield. Understood. Thank you.
[07:11.02-07:16.19] Agent: Is that going to be going through any insurance coverage at all or just looking for the out of pocket cost for that replacement?
[07:16.50-07:18.75] Customer: I'm looking to an out of pocket.
[07:19.45-07:20.83] Customer: It was our fault.
[07:22.10-07:23.37] Customer: You know how it goes.
[07:23.55-07:27.80] Customer: She just put her foot up on the glass and then she got curious about how far she can go and she snapped it.
[07:28.77-07:31.04] Agent: Oh wow. Yeahr.
[07:32.60-07:34.86] Customer: She's got [MEDICAL_CONDITION]. You know how it goes.
[07:37.56-07:40.94] Customer: We're trying to buy a house so we're just trying to find the best price.
[07:41.71-07:48.54] Agent: Yeah, it's completely understandable and good luck with that and I'll definitely make sure we can see what we can do for the best possible price here for you.
[07:49.56-07:54.06] Agent: And I'm just getting that vehicle into my system here right now, so my apologies for the wait.
[07:54.36-07:55.81] Customer: Oh, don't worry about it.
[07:59.06-08:04.95] Agent: There are a couple of features pertaining to the windshield that I need to confirm if the vehicles are equipped with or not.
[08:05.14-08:08.60] Agent: Do you know if that vehicle has the lane departure warning system?
[08:09.13-08:12.77] Customer: It doesn'from what I know it doesn't have the lane departure.
[08:12.83-08:16.68] Customer: It does have the condensation and the rain sensor.
[08:17.69-08:18.98] Customer: Condensation and rain sensor.
[08:19.01-08:20.36] Agent: Perfect, thank you. Yeah.
[08:23.48-08:26.98] Agent: Do you know if it has the heated wiper park area where the wiper blades are at rest?
[08:27.03-08:30.30] Customer: Is it heated? No, I don't believe it does.
[08:31.00-08:32.22] Agent: Okay, thank you.
[08:35.84-08:38.10] Agent: I mean that's a cool feature though, I won't lie.
[08:39.00-08:41.01] Customer: Yeah, it's not a bad feature.
[09:02.13-09:05.96] Agent: And I've located the glass here, but unfortunately it's not showing me a park cost.
[09:06.01-09:15.76] Agent: So what I will have to do unfortunately is just get it over to my [OCCUPATION] so we can look up the glass itself and provide you a cost there.
[09:15.96-09:21.77] Agent: I am able to take the VIN number there if you still have it available I can make a note of it.
[09:22.36-09:25.41] Customer: Yeah, I have the VIN number right here if you're ready.
[09:26.12-09:46.23] Customer: Yes, please. I have a [VEHICLE_ID] [VEHICLE_ID] [ORGANIZATION], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[09:47.21-09:49.90] Customer: Oh sorry its [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]
[09:52.64-09:56.99] Customer: [VEHICLE_ID]
[10:01.76-10:05.35] Customer: and just make sure that pulls up the correct vehicle for me there.
[10:07.37-10:10.45] Agent: Perfect. Yep, it did bring up the [DATE_INTERVAL] [ORGANIZATION] Kdenza.
[10:10.52-10:11.30] Agent: Perfect.
[10:15.65-10:24.50] Agent: All right. So, yeah, I do apologize about that cost not showing, so I'm going to get that over to my [OCCUPATION] immediately, who will look up the part then and follow up with that cost and availability there.
[10:24.64-10:29.95] Agent: I do just want to thank you for giving us a call here at [ORGANIZATION] [ORGANIZATION] and they should be following back up with you here.
[10:30.06-10:31.53] Agent: Like I said, just as soon as they're available.
[10:31.58-10:33.51] Agent: It should be before the end of the [DURATION].
[10:33.82-10:35.12] Agent: All right. Thank you.
[10:35.62-10:38.08] Agent: You're very welcome. I hope you have a good rest of your [DURATION].
[10:38.25-10:39.15] Customer: You, too.
[10:41.50-10:41.89] Agent: Bye now.","All calls are recorded for quality and training purposes. Thank you for calling your locally owned [OCCUPATION] [OCCUPATION] where we fix all your pains. Your [OCCUPATION] is currently assisting another customer. Please stay the line and will be happy to assist you with all your glass needs. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME]. Hi [PERSON_NAME], how are you today? I'm doing well. How are you doing? I'm well. ","All calls are recorded for quality and training purposes. Thank you for calling your locally owned [OCCUPATION] [OCCUPATION] where we fix all your pains. Your [OCCUPATION] is currently assisting another customer. Please stay the line and will be happy to assist you with all your glass needs. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME]. Hi [PERSON_NAME], how are you today? I'm doing well. How are you doing? I'm well. I actually just. I need to get a quote like on how much it would cost to replace my [MARITAL_STATUS] windshield. Windshield replacement. I can certainly help you out with that. I'm sorry to hear about the damage, but yeah, let me grab some information. I can definitely get a price pulled up here for you. May I have your name please? My name is [PERSON_NAME] [PERSON_NAME], but I'm not the owner of the vehicle. Okay, not at problem at all. And you said. Oh, I'm sorry for cutting you off. Oh no, I cut you off. My apologies, sir. What was that now? It's. It's my. Well, my [MARITAL_STATUS] car. Understood. And I can put the quote under your name. It's not a problem at all. O okay. And you said [PERSON_NAME] was like the vin? Yes. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you, sir. And your last name please? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Perfect. And then the quote information is all stored under your phone number serves as a reference number with us here. What would be a good phone number for you, please? My phone number would be let pull up. Thank you. Yes. And where did you find our phone number today? I actually found you guys on Google. Google, Perfect, thank you. And then after service is completed, we do send an electronic surveys and satisfaction is very important to us. What would be a good email address that could be sent to? It would be. Yep, perfect. And then what is your zip code so I can see which route you fallen for us? Let me check. I know I should have this stuff in my head, but I'm really bad. No, no problem at all. I'm usually from [LOCATION]. [LOCATION], but I moved up here to [LOCATION]. So it's [PHONE_NUMBER]. Perfect, thank you. And for the vehicle there, what was the year, make and model it? [DATE_INTERVAL] [ORGANIZATION] Cadenza [ORGANIZATION] sedan, platinum gray. And I had the VIN number for you as well if you need that. All right, I don't need it at this point yet, but I may grab it from me here momentarily. Yeah, it's pretty simple for me. I work at the place I bought it from. I said to go m like the code, but their price is way too high. They wanted like [MONEY_AMOUNT] and I was like, I'm sure I could find something cheaper. Oh wow. Yeah, we can certainly check into that. And the cadenza, that's a four door Sand. Correct. Ye and it was. Which glass on the vehicle was needed to be replaced? It was the windshield. Windshield. Understood. Thank you. Is that going to be going through any insurance coverage at all or just looking for the out of pocket cost for that replacement? I'm looking to an out of pocket. It was our fault. You know how it goes. She just put her foot up on the glass and then she got curious about how far she can go and she snapped it. Oh wow. Yeahr. She's got [MEDICAL_CONDITION]. You know how it goes. We're trying to buy a house so we're just trying to find the best price. Yeah, it's completely understandable and good luck with that and I'll definitely make sure we can see what we can do for the best possible price here for you. And I'm just getting that vehicle into my system here right now, so my apologies for the wait. Oh, don't worry about it. There are a couple of features pertaining to the windshield that I need to confirm if the vehicles are equipped with or not. Do you know if that vehicle has the lane departure warning system? It doesn'from what I know it doesn't have the lane departure. It does have the condensation and the rain sensor. Condensation and rain sensor. Perfect, thank you. Yeah. Do you know if it has the heated wiper park area where the wiper blades are at rest? Is it heated? No, I don't believe it does. Okay, thank you. I mean that's a cool feature though, I won't lie. Yeah, it's not a bad feature. And I've located the glass here, but unfortunately it's not showing me a park cost. So what I will have to do unfortunately is just get it over to my [OCCUPATION] so we can look up the glass itself and provide you a cost there. I am able to take the VIN number there if you still have it available I can make a note of it. Yeah, I have the VIN number right here if you're ready. Yes, please. I have a [VEHICLE_ID] [VEHICLE_ID] [ORGANIZATION], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. Oh sorry its [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] and just make sure that pulls up the correct vehicle for me there. Perfect. Yep, it did bring up the [DATE_INTERVAL] [ORGANIZATION] Kdenza. Perfect. All right. So, yeah, I do apologize about that cost not showing, so I'm going to get that over to my [OCCUPATION] immediately, who will look up the part then and follow up with that cost and availability there. I do just want to thank you for giving us a call here at [ORGANIZATION] [ORGANIZATION] and they should be following back up with you here. Like I said, just as soon as they're available. It should be before the end of the [DURATION]. All right. Thank you. You're very welcome. I hope you have a good rest of your [DURATION]. You, too. Bye now."
119,749,3cbfc1fd838847489300e3c3c3eb5143,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/3cbfc1fd838847489300e3c3c3eb5143_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91966236,0.9196623364485982,519.0,642,642,1.2369942196531791,54,7,"[DATE_INTERVAL], [DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [VEHICLE_ID]",44,False,88.414,84,39,32,13,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.14-00:03.63] IVR/System: Last door we fix your PA this [PERSON_NAME].
[00:04.38-00:11.85] Customer: Hi [PERSON_NAME]. Are you able to offer a estimate for a windshield replacement?
[00:12.03-00:15.79] Agent: I can transfer you to our [ORGANIZATION] [ORGANIZATION] and they'll be able to assist you.
[00:15.98-00:18.07] Agent: Thank you. You're welcome.
[00:30.73-00:33.27] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:33.42-00:41.29] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:41.47-00:43.67] IVR/System: Most can be installed in a single day.
[00:43.78-00:47.02] IVR/System: Or update your entry doors with elegant decorative glass.
[00:47.08-00:50.33] IVR/System: Choosing from an amazing selection of glass patterns and finishes.
[00:50.51-00:53.77] IVR/System: We can also change the look of any room with a mirrored wall.
[00:53.83-00:57.03] IVR/System: Or protect your furniture with custom glass tops.
[01:04.00-01:07.97] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfron before we start.
[01:08.12-01:12.02] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[01:12.13-01:16.19] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[01:16.28-01:20.58] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with
[01:24.09-01:25.72] IVR/System: [ORGANIZATION] [ORGANIZATION] can help you.
[01:26.53-01:28.08] Agent: Hi, can you hear me?
[01:30.02-01:31.02] Customer: Oh, you're breaking up.
[01:31.08-01:33.21] Customer: Excuse me? Oh, can you hear me?
[01:33.23-01:34.61] Customer: I felt like you were breaking up.
[01:34.71-01:37.28] Agent: Hello? Oh no, I can hear you.
[01:37.78-01:40.00] Customer: Yeah, I feel like we're breaking up a little bit.
[01:40.05-01:46.31] Customer: But are you able to offer an estimate for a windshield replacement over the phone?
[01:47.78-01:49.11] Agent: Yes, ma'am, I am.
[01:49.58-01:51.71] Agent: Let me grab some contact information.
[01:51.82-01:54.15] Agent: I can get the vehicle info and get you a quote.
[01:54.18-01:56.08] Agent: Done. Okay.
[01:58.42-02:00.20] Agent: First and last name please.
[02:01.55-02:02.48] Customer: [PERSON_NAME]
[02:03.83-02:06.05] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:13.34-02:15.93] Agent: And a good contact phone number for you [PERSON_NAME]
[02:19.99-02:20.72] Customer: 4.
[02:29.63-02:35.34] Agent: And what about a good email address in case you would like the quote or any warranty information sent to you?
[02:46.07-02:47.01] Customer: Thank you.
[03:02.75-03:06.74] Agent: And [PERSON_NAME], you don't happen to have the VIN number of the vehicle handy, do you?
[03:07.35-03:09.53] Customer: I do. I had it on a picture.
[03:11.19-03:14.13] Agent: Let me see if I can pull it up while you're on the line.
[03:15.38-03:17.02] Customer: No problem. Thank you.
[03:17.20-03:19.03] Customer: It's a lot of stuff.
[03:28.01-03:31.45] Customer: Okay. Oh God. I'm not going to be able to read it.
[03:31.51-03:32.47] Customer: It keeps.
[03:34.81-03:36.54] Customer: Okay, u Let me.
[03:36.64-03:38.76] Agent: What is the [DURATION], make and model of the vehicle?
[03:38.85-03:40.67] Customer: It just wants to keep turning it.
[03:40.70-03:41.58] Customer: I have it the wrong way.
[03:41.60-03:44.03] Customer: I don't know how anybody else read it from.
[03:44.13-03:44.84] Customer: Maybe
[03:46.31-03:47.34] Customer: I can turn it.
[03:47.38-03:48.94] Customer: But every time I turn it, it's turning.
[03:49.00-03:50.02] Customer: It doesn't stay turn.
[03:50.08-03:55.43] Agent: Turns. Not turn. Yeah, no, I can try and look it up a [DURATION], make and model.
[03:55.47-03:59.42] Agent: Just depending on the model and what [DURATION] it is, there might be a couple options.
[03:59.52-04:02.38] Agent: So I might need the bnd, but I can try this way.
[04:02.56-04:04.32] Agent: What's the [DURATION] of the vehicle.
[04:05.43-04:08.97] Customer: It's a [DATE_INTERVAL] [ORGANIZATION] Corolla.
[04:10.21-04:11.06] Customer: Okay.
[04:12.41-04:14.62] Agent: And that's a four door or two door?
[04:14.93-04:15.87] Customer: Four door.
[04:32.37-04:37.75] Agent: Okay. Give me just a moment to look it up in a couple [OCCUPATION] here and see whos got it in stock.
[04:38.87-04:39.73] Agent: Okay.
[04:45.11-04:46.88] Agent: Actually I can even.
[04:48.02-04:51.05] Agent: I'm going to edit it and then I can
[04:52.46-04:53.64] Agent: read it better.
[04:59.43-05:00.29] Agent: Okay.
[05:01.90-05:03.81] Agent: Do you want the VIN number?
[05:05.60-05:06.81] Customer: Sure, yeah, if you have it.
[05:06.84-05:09.55] Agent: No. Okay. Can you hear me?
[05:09.57-05:13.09] Customer: Okay. Because I have to keep it away from my face to read it.
[05:13.28-05:15.03] Agent: Yes, ma'am, I can hear you.
[05:15.21-05:18.69] Agent: Okay. It's [VEHICLE_ID] [VEHICLE_ID].
[05:18.88-05:28.06] Agent: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID].
[05:28.71-05:31.90] Agent: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[05:32.20-05:35.23] Agent: [VEHICLE_ID].
[05:37.12-05:38.06] Customer: Thank you.
[05:48.73-05:51.14] Agent: All right, give me one moment here.
[07:29.50-07:33.04] Agent: Sorry, I'm just checking one more [OCCUPATION] to make sure it's not cheaper.
[08:06.21-08:07.83] Agent: It's all going to be about
[08:19.57-08:21.73] Agent: so installed in shop.
[08:21.79-08:25.15] Agent: [PERSON_NAME], we're looking at [MONEY_AMOUNT] [MONEY_AMOUNT].
[08:26.54-08:27.44] Customer: Okay,
[08:28.81-08:29.84] Customer: thank you very much.
[08:29.89-08:33.08] Customer: That's quite a bit higher than a couple other places I called.
[08:34.17-08:35.91] Agent: Okay, sorry about that.
[08:36.10-08:37.69] Agent: You're welcome. Thank you much.",Last door we fix your PA this [PERSON_NAME]. Hi [PERSON_NAME]. Are you able to offer a estimate for a windshield replacement? I can transfer you to our [ORGANIZATION] [ORGANIZATION] and they'll be able to assist you. Thank you. You're welcome. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with ele,"Last door we fix your PA this [PERSON_NAME]. Hi [PERSON_NAME]. Are you able to offer a estimate for a windshield replacement? I can transfer you to our [ORGANIZATION] [ORGANIZATION] and they'll be able to assist you. Thank you. You're welcome. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfron before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with [ORGANIZATION] [ORGANIZATION] can help you. Hi, can you hear me? Oh, you're breaking up. Excuse me? Oh, can you hear me? I felt like you were breaking up. Hello? Oh no, I can hear you. Yeah, I feel like we're breaking up a little bit. But are you able to offer an estimate for a windshield replacement over the phone? Yes, ma'am, I am. Let me grab some contact information. I can get the vehicle info and get you a quote. Done. Okay. First and last name please. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And a good contact phone number for you [PERSON_NAME] 4. And what about a good email address in case you would like the quote or any warranty information sent to you? Thank you. And [PERSON_NAME], you don't happen to have the VIN number of the vehicle handy, do you? I do. I had it on a picture. Let me see if I can pull it up while you're on the line. No problem. Thank you. It's a lot of stuff. Okay. Oh God. I'm not going to be able to read it. It keeps. Okay, u Let me. What is the [DURATION], make and model of the vehicle? It just wants to keep turning it. I have it the wrong way. I don't know how anybody else read it from. Maybe I can turn it. But every time I turn it, it's turning. It doesn't stay turn. Turns. Not turn. Yeah, no, I can try and look it up a [DURATION], make and model. Just depending on the model and what [DURATION] it is, there might be a couple options. So I might need the bnd, but I can try this way. What's the [DURATION] of the vehicle. It's a [DATE_INTERVAL] [ORGANIZATION] Corolla. Okay. And that's a four door or two door? Four door. Okay. Give me just a moment to look it up in a couple [OCCUPATION] here and see whos got it in stock. Okay. Actually I can even. I'm going to edit it and then I can read it better. Okay. Do you want the VIN number? Sure, yeah, if you have it. No. Okay. Can you hear me? Okay. Because I have to keep it away from my face to read it. Yes, ma'am, I can hear you. Okay. It's [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID]. Thank you. All right, give me one moment here. Sorry, I'm just checking one more [OCCUPATION] to make sure it's not cheaper. It's all going to be about so installed in shop. [PERSON_NAME], we're looking at [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay, thank you very much. That's quite a bit higher than a couple other places I called. Okay, sorry about that. You're welcome. Thank you much."
120,1070,5ee3115f3699488aa9a289faff2e0f9c,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/5ee3115f3699488aa9a289faff2e0f9c_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9116886,0.9116886473429952,455.0,828,828,1.8197802197802198,62,8,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.408,83,33,16,33,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.57-00:10.12] IVR/System: At [ORGANIZATION] [ORGANIZATION] we fix your pains for new service, press [PHONE_NUMBER] for existing auto glass orders, press [PHONE_NUMBER] for existing residential glass orders
[00:11.46-00:14.68] IVR/System: for commercial accounts and [OCCUPATION] Service, press [PHONE_NUMBER].
[00:14.85-00:16.39] IVR/System: For Dial by name direct
[00:17.66-00:18.95] IVR/System: for company information
[00:21.30-00:23.62] IVR/System: For Autolass service, press [PHONE_NUMBER].
[00:23.80-00:25.43] IVR/System: For service on your home
[00:26.75-00:29.25] IVR/System: for commercial accounts and [OCCUPATION] service
[00:35.62-00:36.95] IVR/System: thank you for your patience.
[00:37.02-00:38.84] IVR/System: We are currently on the other line.
[00:39.23-00:45.24] IVR/System: Please hold and we will be with you momentarily at any time to leave a voicemail.
[00:47.38-00:50.02] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:50.16-00:56.56] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[00:56.97-01:02.24] IVR/System: Most can be installed in a single day or update your entry doors with elegant decorative glass.
[01:02.38-01:05.68] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[01:05.86-01:11.84] IVR/System: We can also change the look of any room with a mirrorred wall or protect your wood furniture with custom made glass tops.
[01:12.02-01:16.06] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start.
[01:18.92-01:21.31] IVR/System: The choice is clear in windshield replacement.
[01:21.40-01:25.02] IVR/System: [ORGANIZATION] [ORGANIZATION] believed your safety is more important than price.
[01:25.19-01:32.47] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the car makers do.
[01:32.65-01:40.31] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[01:40.45-01:42.23] IVR/System: Don't put your safety at risk.
[01:42.36-01:44.63] IVR/System: Get the best guarantees in the business.
[01:44.77-01:47.42] IVR/System: Some exclusions apply. Ask for details.
[01:51.06-01:55.20] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[01:55.37-01:59.64] IVR/System: That's why we offer [DURATION] [DURATION] emergency board of service for your business.
[01:59.81-02:04.95] IVR/System: We'll measure the window or door opening and extradite the replacement glass order with priority service.
[02:05.30-02:14.00] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[02:14.62-02:24.32] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[02:24.78-02:31.76] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[02:35.15-02:42.35] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[02:42.45-02:51.78] IVR/System: Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[02:51.94-03:01.00] IVR/System: Plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disaster.
[03:01.15-03:08.88] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new Please continue to hold while we try to reach an [OCCUPATION].
[03:29.87-03:30.60] Unknown: AC
[03:33.03-03:41.69] Customer: hi, I'm going to see if I can get an estimate read to come out and give me an estimate for a window or what City.
[03:41.72-03:44.10] Agent: Do you live in [LOCATION] [LOCATION]?
[03:45.56-03:48.91] Agent: Okay. Have you ever worked with us before?
[03:49.32-03:51.82] Customer: No. Okay,
[03:53.12-03:54.76] Agent: we can definitely send someone out there.
[03:54.81-03:57.28] Agent: We do charge your $[MONEY_AMOUNT] service deposit fee.
[03:57.41-04:00.85] Agent: This ensures that you stay on the schedule and it also goes towards any work that we might do.
[04:00.87-04:03.34] Agent: Is that okay? How much?
[04:04.28-04:07.56] Customer: $[MONEY_AMOUNT]. Okay, that's fine.
[04:08.41-04:11.03] Agent: Okay. Can I get your first and last name?
[04:11.57-04:14.67] Customer: [PERSON_NAME]. Last name? It s [PERSON_NAME].
[04:14.78-04:17.31] Customer: [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:17.42-04:18.48] Customer: [PERSON_NAME], [PERSON_NAME], [PERSON_NAME].
[04:19.77-04:22.04] Agent: Did you say [PERSON_NAME] or [PERSON_NAME]?
[04:22.42-04:24.88] Customer: [PERSON_NAME]. Okay,
[04:26.77-04:28.51] Agent: let make sure I got that correct.
[04:29.21-04:30.60] Agent: And then your address?
[04:31.27-04:35.86] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[04:37.92-04:39.30] Agent: You said [LOCATION] [LOCATION]?
[04:39.71-04:40.45] Customer: Yes.
[04:44.60-04:45.45] Agent: And then
[04:47.12-04:49.30] Agent: [PHONE_NUMBER]. A good number to reach on?
[04:49.60-04:52.81] Agent: Yes. Okay. And do you have an email?
[04:54.36-04:55.21] Customer: It is.
[05:07.94-05:12.64] Agent: And then what window are we needing to look at today or when we go out?
[05:12.99-05:15.56] Customer: It is a bathroom window.
[05:19.26-05:21.22] Agent: And is the outer pane broken?
[05:21.28-05:23.73] Customer: Inner pane enter pain.
[05:37.85-05:39.86] Agent: Okay, we can come out there tomorrow.
[05:39.89-05:41.19] Agent: Does that work for you?
[05:41.76-05:45.20] Customer: Ye. What time? I don't have a time right now.
[05:45.22-05:47.70] Agent: I don't make the schedule for the [LOCATION] area.
[05:48.29-05:52.06] Agent: But we should be sending that later today around, like, [TIME].
[05:52.13-05:54.90] Agent: That way you have an idea when we should arrive?
[05:56.00-05:57.58] Agent: Okay. You'send
[05:59.49-06:04.38] Agent: te? Yeah, we'll send a thing today that tells you what time we should arrive tomorrow.
[06:04.45-06:09.14] Agent: And then as well, the [OCCUPATION] will also let you know tomorrow once he's on his way.
[06:09.61-06:14.19] Agent: Okay. Okay. Do you have a card you want to put that service deposit on today?
[06:15.37-06:16.11] Customer: Sure.
[06:39.29-06:40.14] Agent: Expiration,
[06:50.23-06:52.88] Agent: then is the zip code [LOCATION]?
[06:53.62-06:57.44] Agent: Yes. Okay. And that is a MasterCard, correct?
[06:57.79-06:58.52] Customer: Yes.
[07:09.26-07:13.60] Agent: Allghty ill ll go ahead and email you a receipt just so you have that in your record.
[07:13.71-07:18.58] Agent: And then, like I mentioned before, we'send that arrival window here in the next [DURATION] [DURATION].
[07:18.68-07:21.83] Agent: And then we'll also send you a text once we're on our way tomorrow.
[07:22.25-07:26.24] Agent: Okay. All right. Anything else I can do for you today?
[07:26.54-07:29.84] Customer: No, that's it. All right, have a good one.
[07:30.01-07:32.83] Agent: You too. Thanks. Bye.","At [ORGANIZATION] [ORGANIZATION] we fix your pains for new service, press [PHONE_NUMBER] for existing auto glass orders, press [PHONE_NUMBER] for existing residential glass orders for commercial accounts and [OCCUPATION] Service, press [PHONE_NUMBER]. For Dial by name direct for company information For Autolass service, press [PHONE_NUMBER]. For service on your home for commercial accounts and [OCCUPATION] service thank you for your patience. We are currently on the other line. Please hold and w","At [ORGANIZATION] [ORGANIZATION] we fix your pains for new service, press [PHONE_NUMBER] for existing auto glass orders, press [PHONE_NUMBER] for existing residential glass orders for commercial accounts and [OCCUPATION] Service, press [PHONE_NUMBER]. For Dial by name direct for company information For Autolass service, press [PHONE_NUMBER]. For service on your home for commercial accounts and [OCCUPATION] service thank you for your patience. We are currently on the other line. Please hold and we will be with you momentarily at any time to leave a voicemail. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrorred wall or protect your wood furniture with custom made glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start. The choice is clear in windshield replacement. [ORGANIZATION] [ORGANIZATION] believed your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the car makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for details. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board of service for your business. We'll measure the window or door opening and extradite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership excluding natural disaster. If you sell your home, the Advantage Plan protection even transfers to the new Please continue to hold while we try to reach an [OCCUPATION]. AC hi, I'm going to see if I can get an estimate read to come out and give me an estimate for a window or what City. Do you live in [LOCATION] [LOCATION]? Okay. Have you ever worked with us before? No. Okay, we can definitely send someone out there. We do charge your $[MONEY_AMOUNT] service deposit fee. This ensures that you stay on the schedule and it also goes towards any work that we might do. Is that okay? How much? $[MONEY_AMOUNT]. Okay, that's fine. Okay. Can I get your first and last name? [PERSON_NAME]. Last name? It s [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME], [PERSON_NAME]. Did you say [PERSON_NAME] or [PERSON_NAME]? [PERSON_NAME]. Okay, let make sure I got that correct. And then your address? [LOCATION] [LOCATION] [LOCATION] [LOCATION]. You said [LOCATION] [LOCATION]? Yes. And then [PHONE_NUMBER]. A good number to reach on? Yes. Okay. And do you have an email? It is. And then what window are we needing to look at today or when we go out? It is a bathroom window. And is the outer pane broken? Inner pane enter pain. Okay, we can come out there tomorrow. Does that work for you? Ye. What time? I don't have a time right now. I don't make the schedule for the [LOCATION] area. But we should be sending that later today around, like, [TIME]. That way you have an idea when we should arrive? Okay. You'send te? Yeah, we'll send a thing today that tells you what time we should arrive tomorrow. And then as well, the [OCCUPATION] will also let you know tomorrow once he's on his way. Okay. Okay. Do you have a card you want to put that service deposit on today? Sure. Expiration, then is the zip code [LOCATION]? Yes. Okay. And that is a MasterCard, correct? Yes. Allghty ill ll go ahead and email you a receipt just so you have that in your record. And then, like I mentioned before, we'send that arrival window here in the next [DURATION] [DURATION]. And then we'll also send you a text once we're on our way tomorrow. Okay. All right. Anything else I can do for you today? No, that's it. All right, have a good one. You too. Thanks. Bye."
121,810,437448ade56840429f28b6d63ee82f93,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/437448ade56840429f28b6d63ee82f93_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9280006,0.9280006543967281,274.0,489,489,1.7846715328467153,35,6,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.407,54,21,26,7,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.61-00:04.09] IVR/System: Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:04.27-00:07.96] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[00:08.38-00:11.12] IVR/System: Our brands are locally owned and independently.
[00:11.57-00:15.63] IVR/System: Thank you for calling [ORGANIZATION], your source for local [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:15.70-00:17.75] Agent: This is [PERSON_NAME]. How can I help you?
[00:19.38-00:20.86] Customer: What did you say your name was?
[00:20.89-00:21.75] Customer: I'm sorry?
[00:23.09-00:24.71] Customer: Oh, my name is [PERSON_NAME]
[00:25.91-00:26.70] Customer: [PERSON_NAME]
[00:28.55-00:29.77] Customer: O O
[00:31.48-00:34.62] Customer: [PERSON_NAME]. As in the gym?
[00:35.88-00:45.94] Customer: Yes. Ok. Anyway what I'm calling in regards to was your advertisement on online and it states that
[00:47.52-00:49.45] Customer: $[MONEY_AMOUNT] [DURATION] [DURATION]
[00:50.80-00:53.66] Customer: depending on how what you want done.
[00:56.84-01:04.33] Customer: Now is that all or do you have to also pay what the
[01:05.56-01:08.78] Customer: [OCCUPATION] hourly rate is?
[01:11.83-01:15.47] Agent: Oh that is going to be depending in the [OCCUPATION] hourly rate.
[01:15.57-01:24.04] Agent: The process I can follow up for you is to send the request to the local office in your area so they can provide you more details about it.
[01:24.23-01:25.59] Agent: That works for you?
[01:28.66-01:33.39] Customer: Sure. Are they going to call or are they going to send a text or what?
[01:34.73-01:39.17] Agent: Yeah, they can call you back just for me to send the information.
[01:39.35-01:42.16] Agent: May I please have your first and last name?
[01:44.33-01:45.28] Customer: [PERSON_NAME]
[01:47.42-01:48.59] Customer: [PERSON_NAME]
[01:51.95-01:56.58] Agent: Oay. Please spell your last name just to make sure I will send this correct information.
[01:59.23-01:59.97] Customer: [PERSON_NAME]
[02:01.88-02:02.61] Customer: [PERSON_NAME]
[02:04.44-02:05.17] Customer: [PERSON_NAME]
[02:07.03-02:07.78] Customer: [PERSON_NAME]
[02:09.07-02:11.66] Customer: [PERSON_NAME] [PERSON_NAME].
[02:15.85-02:22.44] Agent: Okay, thank you. And can you Please confirm your zip code that is [LOCATION] [LOCATION].
[02:23.69-02:27.94] Agent: That's correct. Okay, thank you so much [PERSON_NAME].
[02:28.01-02:31.19] Agent: And I also show the number you are calling in on today.
[02:36.34-02:38.72] Agent: Is this the best number to reach you?
[02:39.97-02:40.84] Customer: It is.
[02:42.35-02:47.12] Agent: Okay, thank you. And you mentioned that you were looking for cleaning service.
[02:47.24-02:50.06] Customer: It's going to be a specific cleaning service,
[02:53.88-03:06.90] Customer: the cheapest. Like I said, I don't want to pay a monthly fee and then their fee on top
[03:09.59-03:11.46] Customer: and is that how it works?
[03:12.91-03:17.62] Agent: Okay, sure. And it's going to be an apartment cleaning, is that correct?
[03:18.47-03:23.44] Customer: It's a two bedroom housekay.
[03:23.58-03:25.82] Agent: Just let me add those here.
[03:25.99-03:31.57] Agent: And it's going to be just a one time cleaning or a recurring service
[03:33.66-03:36.84] Agent: depending on how good a job they do.
[03:38.34-03:50.77] Agent: Okay. I'm going to request for them to provide information for those services and I'm going to send your phone number to the local office and they are going to be calling you back.
[03:50.83-04:06.91] Agent: I'm going to request for them to call you back as soon as possible and they are going to provide you the details for the Service and the 49amount and they are going to let you know as well the availability and if you agree you can follow up with them directly and schedule the service.
[04:06.99-04:09.32] Agent: Okay. Okay,
[04:10.78-04:14.65] Agent: awesome. Let me know if is there anything else I can help you with?
[04:15.54-04:17.20] Customer: Nothing at this time.
[04:18.19-04:19.79] Agent: Okay, thank you so much.
[04:19.82-04:22.20] IVR/System: For calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[04:22.27-04:23.91] IVR/System: We appreciate your business.
[04:24.05-04:25.17] IVR/System: Have a good day.
[04:25.95-04:27.04] Customer: You too. Bye.","Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently. Thank you for calling [ORGANIZATION], your source for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How can I help you? What did you say your name was? I'm sorry? Oh, my name is [PERSON_NAME] [PERSON_NAME] O O [PERSON_NAME]. As in the gym? Yes. Ok. Anyway what I'm cal","Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently. Thank you for calling [ORGANIZATION], your source for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How can I help you? What did you say your name was? I'm sorry? Oh, my name is [PERSON_NAME] [PERSON_NAME] O O [PERSON_NAME]. As in the gym? Yes. Ok. Anyway what I'm calling in regards to was your advertisement on online and it states that $[MONEY_AMOUNT] [DURATION] [DURATION] depending on how what you want done. Now is that all or do you have to also pay what the [OCCUPATION] hourly rate is? Oh that is going to be depending in the [OCCUPATION] hourly rate. The process I can follow up for you is to send the request to the local office in your area so they can provide you more details about it. That works for you? Sure. Are they going to call or are they going to send a text or what? Yeah, they can call you back just for me to send the information. May I please have your first and last name? [PERSON_NAME] [PERSON_NAME] Oay. Please spell your last name just to make sure I will send this correct information. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, thank you. And can you Please confirm your zip code that is [LOCATION] [LOCATION]. That's correct. Okay, thank you so much [PERSON_NAME]. And I also show the number you are calling in on today. Is this the best number to reach you? It is. Okay, thank you. And you mentioned that you were looking for cleaning service. It's going to be a specific cleaning service, the cheapest. Like I said, I don't want to pay a monthly fee and then their fee on top and is that how it works? Okay, sure. And it's going to be an apartment cleaning, is that correct? It's a two bedroom housekay. Just let me add those here. And it's going to be just a one time cleaning or a recurring service depending on how good a job they do. Okay. I'm going to request for them to provide information for those services and I'm going to send your phone number to the local office and they are going to be calling you back. I'm going to request for them to call you back as soon as possible and they are going to provide you the details for the Service and the 49amount and they are going to let you know as well the availability and if you agree you can follow up with them directly and schedule the service. Okay. Okay, awesome. Let me know if is there anything else I can help you with? Nothing at this time. Okay, thank you so much. For calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We appreciate your business. Have a good day. You too. Bye."
122,145,0fc4c5e4e1934acdb8ff5b48b92514b8,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/0fc4c5e4e1934acdb8ff5b48b92514b8_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.905798,0.9057980209424084,1381.0,1910,1910,1.3830557566980448,38,8,"[DURATION], [INJURY], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.406,191,59,121,11,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.06-00:06.05] IVR/System: If you have a new order for glass in your home or business, press [PHONE_NUMBER].
[00:06.23-00:09.79] IVR/System: If you have a new order for glass in your vehicle, press [PHONE_NUMBER].
[00:10.10-00:11.91] IVR/System: If you are making a payment.
[00:13.26-00:16.65] IVR/System: If you have a scheduling question, press [PHONE_NUMBER].
[00:16.83-00:20.75] IVR/System: For anything else pertaining to an existing order, press [PHONE_NUMBER].
[00:21.05-00:23.84] IVR/System: All other callers, please press [PHONE_NUMBER].
[00:25.45-00:27.75] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:27.93-00:29.68] IVR/System: This call is being recorded.
[00:29.78-00:33.52] IVR/System: If you do not wish to be recorded, please disconnect at this time.
[00:33.65-00:36.06] IVR/System: Please hold for the next available [OCCUPATION].
[01:00.31-01:01.67] IVR/System: Last [OCCUPATION], we fix your pains.
[01:01.72-01:03.49] Agent: This is [PERSON_NAME]. How can I help you?
[01:04.36-01:11.09] Customer: Yes, my name is [PERSON_NAME] [PERSON_NAME] and you'all sent a [OCCUPATION] out yesterday to do a repair on my windshield.
[01:12.59-01:21.58] Customer: But I'm having some issues that repair and so I just kind of want to see who I needed to talk to or what I could do about.
[01:21.63-01:22.19] Agent: Let's take a look.
[01:22.23-01:24.58] Agent: What's your phone number so I can pull up your ticket?
[01:33.73-01:34.72] Agent: All right.
[01:39.14-01:40.80] Agent: Okay. What's going on?
[01:43.33-01:50.66] Customer: Well, when I. I had to move my vehicle for him yesterday to my mom's house so he could work on it know so it wouldn't get wet.
[01:50.69-01:53.13] Customer: So I was not there when he did it.
[01:53.19-01:57.83] Customer: So when I got off work, I texted him and asked him if, you know, if he was still coming.
[01:57.90-02:04.31] Customer: And he called me and said, hey, I've already been there because I couldn't tell anything had been done and.
[02:05.30-02:12.30] Customer: And I had just told him that when you feel where the craft is, there's actually like an actual hole there now.
[02:12.36-02:15.98] Customer: And there wasn't before, like from the outside of the windshield.
[02:16.16-02:18.81] Customer: You couldn physically feel the crack.
[02:18.92-02:22.01] Customer: And now I feel like a grainy like hole.
[02:22.91-02:27.84] Customer: And he said he got the lines out of it from inside and outside.
[02:27.90-02:30.69] Customer: He couldn't see them, but you can see him.
[02:32.56-02:34.71] Customer: And I know that it doesn't disappear completely.
[02:34.73-02:36.35] Customer: And that's not really what bothers me.
[02:36.37-02:37.79] Customer: It just. It doesn't look.
[02:37.85-02:41.41] Customer: I have before and after pictures and it just doesn't look any different.
[02:41.60-02:48.41] Customer: And I'm kind of like I said, I'm more upset that I can feel an actual hole in my windshield now.
[02:49.59-02:54.53] Agent: Okay. Would you mind texting me those pictures so I can take a look and see what you're talking about?
[02:54.87-02:56.31] Customer: Let me send you a text real quick.
[02:56.34-02:58.16] Customer: That way you know where to send to.
[02:58.47-02:59.53] Customer: Yeah, sure.
[03:01.78-03:04.53] Customer: Thanks. It's just easier for me to lay eyes on.
[03:05.22-03:06.81] Customer: No, no, I get it.
[03:25.09-03:29.06] Customer: Oay, I going to fin the before picture first.
[03:30.65-03:31.59] Customer: Scroll back
[03:43.31-03:44.79] Customer: and it's right there in the middle.
[03:44.81-03:47.56] Customer: It looks like a little bat, honestly.
[03:50.94-03:51.97] Customer: And then
[03:55.87-03:57.44] Customer: the second one
[03:58.71-04:00.53] Customer: will be from Yesterday
[04:02.41-04:04.06] Customer: after the repair.
[04:06.65-04:10.66] Agent: Okay, you said the before pictures, the spot that looks like a bat.
[04:12.04-04:16.31] Customer: Yeah, it's kind of directly above the sunglass case.
[04:16.88-04:20.46] Customer: Like I said, it looks like a little bat right in the middle there.
[04:21.29-04:22.99] Agent: Okay, I see it.
[04:53.81-04:55.37] Agent: Okay. Give me just a second.
[04:55.43-04:57.58] Agent: Okay. Okay.
[09:04.16-09:05.50] Agent: Are you still with me?
[09:06.09-09:16.13] Agent: Yes. Okay. Was reaching out to somebody because I wanted a second set of eyes on this, but based off of this picture, it doesn't look like
[09:17.43-09:27.41] Agent: now. I'm still fairly new, but I've seen quite a bit of chip repairs that people have texted in that they were satisfied with.
[09:27.44-09:31.43] Agent: And this looks like there's nothing in the center of it.
[09:31.48-09:33.17] Agent: Does it feel like there's any
[09:34.39-09:37.13] Customer: resin in there at all to hold it in place?
[09:38.46-09:41.19] Customer: I mean, no. I can dig my fingernail into it.
[09:41.22-09:45.33] Agent: That's what I was most upset about is that there's a.
[09:45.39-09:50.92] Agent: There's an act like he drilled into it maybe, and I don't know what he did.
[09:50.97-09:54.36] Customer: And I told him on the phone that I'm like, you can feel the hole.
[09:54.77-09:57.16] Customer: And he was just kind of dismissed it.
[09:57.25-09:59.87] Customer: And then he even said, you know, I got the lines out and everything.
[09:59.94-10:01.74] Customer: And I'm like, no, you didn't.
[10:01.89-10:04.54] Customer: But I. You know, I didn't want to argue with him, so I just let it go.
[10:04.56-10:06.48] Customer: I figured I would just call it all today.
[10:07.00-10:10.55] Customer: But you can physically feel like.
[10:10.60-10:11.50] Customer: It looks like you would.
[10:11.59-10:12.98] Customer: Like [INJURY] [INJURY].
[10:14.96-10:16.82] Customer: It wor. It looks like you would be able to.
[10:16.87-10:19.17] Customer: I can. I can tell that just from this picture.
[10:19.72-10:21.57] Customer: I figured it would look better.
[10:21.76-10:25.29] Customer: And it doesn't look any better, and it feels worse.
[10:25.36-10:29.37] Customer: Like there's grainy texture hole there.
[10:29.56-10:36.48] Customer: Well, normally when we do, when glasses being repaired and it's still visibly going to be there,
[10:37.82-10:40.65] Customer: however, you shouldn't be able to dig your fingernail in it.
[10:40.70-10:43.24] Customer: That would mean there's no filler in it.
[10:43.86-10:48.86] Customer: Y all have done a repair for me before, and a girl that came out, it did look better.
[10:49.00-10:53.26] Customer: I know they won't go away 100%, but she did a really good job.
[10:53.36-10:57.78] Customer: Like, it was almost not visible anymore, and I could not feel it.
[10:57.84-11:02.54] Customer: But you can stick your fingernail and, like, there's a hole.
[11:02.62-11:03.88] Customer: I mean, there's a hole there.
[11:04.66-11:10.20] Customer: I said it's not so much the appearance, but it's a little weird that it doesn't look any better.
[11:10.31-11:15.61] Customer: But I'm more upset that there's an actual hole in my windshield mouth.
[11:17.02-11:17.80] Customer: Yeah,
[11:19.35-11:25.25] Customer: you can feel. You can physically see it on this picture, too, where it's
[11:27.27-11:31.81] Customer: got an I even have another picture where I'm pointing at it in the picture.
[11:31.84-11:37.43] Customer: It's really close. If you want me to send that one to you, do this isosed.
[11:37.57-11:40.10] Customer: Sending that to me so I can see what
[11:41.91-11:44.71] Customer: I. My pictures. I've had to zoom in quite a bit.
[11:44.73-11:46.74] Customer: And I don't know if it's just the.
[11:47.63-11:52.16] Customer: The distortion from my computer, but it.
[11:52.34-11:53.99] Customer: There's no filler in there.
[11:55.28-11:58.43] Customer: But this one, I did manage to get a little closer up.
[11:58.52-11:59.75] Customer: Hopefully. It'send.
[12:09.68-12:11.23] Customer: All right, let's see.
[12:27.71-12:31.16] Customer: Yeah, I can. I can definitely see that.
[12:32.95-12:33.68] Customer: Huh.
[12:35.78-12:38.95] Customer: Like said, he said, yeah, I got the line out and everything.
[12:39.07-12:40.82] Customer: But, I mean, there's still.
[12:40.88-12:42.18] Customer: I mean, the lines are there.
[12:42.32-12:44.24] Customer: The lines are. The lines are there.
[12:44.30-12:45.50] Customer: The cracks are there.
[12:47.91-12:51.77] Customer: One side does look better than the other, but you can see.
[12:52.24-12:55.22] Customer: You can still see the cracks in there for sure.
[12:55.31-12:55.98] Customer: Yeah.
[12:58.55-13:00.62] Customer: And like I said, I wasn't so much.
[13:00.79-13:02.38] Customer: Is it a whole straight?
[13:03.32-13:04.63] Customer: Like you can feel it on bu.
[13:04.72-13:08.12] Customer: No, no. I'll go double check.
[13:08.27-13:10.86] Customer: But no, I don't believe so.
[13:11.48-13:23.29] Customer: But, you know, I couldn't feel the hole yesterday before he repaired it, I ran my finger over because I've had tape over it this whole time to try and keep debris out of it.
[13:23.75-13:27.14] Customer: So I took it off so he could get to it, and I ran.
[13:27.19-13:31.98] Customer: I just happened to run my finger over it, and I'm like, that's so weird how it cracks, but I can't feel it.
[13:32.36-13:39.36] Customer: And now it's grainy, like [INJURY] [INJURY], feeling like you can scratch it.
[13:39.38-13:41.99] Customer: Like they would just dig the green grow into it.
[13:43.45-13:48.47] Customer: Yeah. That was your windshield wet when he did the repair?
[13:49.97-13:51.12] Customer: No, it shouldn't have been.
[13:51.21-13:53.70] Customer: It was under. Okay.
[13:53.73-13:55.81] Customer: Because it looks like there's.
[13:55.99-14:08.55] Customer: And one of the pictures that looks like it's got a wet film on it that there is some glue on my windshield from the inside of the car from my dash cam melting.
[14:09.93-14:11.36] Customer: That's what that is.
[14:11.89-14:17.22] Customer: Yeah. The glue on my dasham kept melting, but that's on the inside of the car.
[14:17.40-14:23.08] Customer: And was raining yesterday morning, but I moved my car to my mom so it would be dry.
[14:23.62-14:26.84] Customer: If he said he, you know, couldn't do it in the rain, so I moved.
[14:26.89-14:31.37] Customer: Yeah, that's what I was thinking, too, was if it was wet, then,
[14:33.66-14:38.61] Customer: I mean, there. That would be a reason why the resin wouldn't take.
[14:40.07-14:44.11] Customer: I don't know. He didn't say that when I called him about it.
[14:44.18-14:46.52] Customer: He didn't say he ran into issues.
[14:52.50-14:56.22] Agent: Yeah, I can. I can see this.
[14:56.37-14:57.17] Agent: Okay.
[14:58.51-14:59.82] Agent: I'm waiting on.
[15:01.39-15:04.21] Agent: Can I place you on another brief hold real quick and then.
[15:04.32-15:06.05] Agent: And reach out to somebody else real quick?
[15:06.08-15:11.09] Agent: I was reaching out to somebody that I have here in the office, but they're still tiedh up right now.
[15:11.24-15:15.65] Agent: And I just want another set of eyes to like lay on this because it doesn't
[15:16.88-15:19.87] Agent: seem to look. It doesn'right to me.
[15:20.05-15:24.46] Agent: Yeah, I'll just open another [OCCUPATION] come out and try to redo it,
[15:25.75-15:29.40] Agent: look at it. If you would like us to.
[15:30.35-15:31.99] Agent: We can definitely do that.
[15:32.07-15:33.68] Agent: Let me see when I have
[15:37.90-15:46.28] Customer: yesah because I said there's a hole in the windshield now and the repair is going be kind of pointless to there o what feels like a hole in it.
[15:49.38-15:54.18] Customer: And it. It doesn't look different really.
[15:56.25-15:59.37] Customer: Like I said, I'm not sure how much the appearance would change.
[15:59.49-16:00.14] Customer: But
[16:01.61-16:05.26] Customer: my biggest issue is what feels like a hole.
[16:22.23-16:23.88] Agent: Then that's what we'll do.
[16:26.78-16:27.64] Agent: Let me
[16:28.99-16:35.45] Agent: create a warranty ticket for this because it was done under insurance.
[16:41.52-16:42.71] Agent: Let me see.
[17:22.07-17:23.21] Agent: Hang on just a second.
[17:23.30-17:24.72] Agent: Hey, [PERSON_NAME]. Sure.
[17:27.42-17:29.20] Agent: Can you take a look at these pictures?
[18:51.35-18:53.40] Agent: All right. What's that T number?
[19:04.51-19:05.40] Agent: Got you.
[19:27.05-19:31.70] Agent: Okay, I'm going to place you on a brief hold real quick and have someone else take a look at this.
[19:32.09-19:38.83] Agent: I just created a warranty ticket and I'm going to put it on the schedule for the soonest I could do it is Friday.
[19:38.96-19:40.38] Agent: So if you want to put
[19:42.62-19:46.92] Agent: tape back over it the way it was there, that way no debris gets in there.
[19:47.59-19:52.46] Agent: Oay until then. I wish I could do it sooner, but like, that's as soon as I can do.
[19:52.48-19:55.77] Agent: And I had to move some things around to be able to do that.
[19:56.35-19:58.73] Customer: That's fine. I'm at work.
[19:58.78-20:05.49] Customer: I'm at my original location from [TIME] to [TIME] on Fridays.
[20:05.66-20:19.56] Customer: If you think it'll be in that time frame, if it'll be any later, I can run to my mom's, which is only [DURATION] [DURATION] [DURATION] from here, where I work, where he repaired it originally.
[20:19.62-20:22.03] Customer: So that's just kind of.
[20:22.88-20:33.51] Customer: What's the address? The address where I work, where I'm at, like said, from [TIME] to [TIME] is [LOCATION] [LOCATION] [LOCATION] and
[20:33.55-20:38.44] Customer: that's in [LOCATION] and that's [LOCATION].
[20:39.83-20:40.68] Agent: Okay.
[20:43.18-20:45.16] Customer: Oh, don't do this to me.
[20:48.38-20:53.61] Customer: My computer just crashed on me and I'm hoping it saved all of that.
[20:54.51-20:57.48] Agent: Oh, my gosh. I know.
[20:59.85-21:01.69] Customer: Gave me that warning thing in it.
[21:01.75-21:06.93] Customer: I knew just I had so many things open.
[21:07.07-21:08.78] Customer: I was hoping I didn't lose.
[21:08.89-21:13.18] Agent: No, I know. Bear with me.
[21:14.96-21:15.90] Agent: Okay,
[21:43.03-21:44.64] Agent: perfect. It did. Save it.
[21:47.03-21:49.30] Agent: Just bless my whole soul.
[21:49.36-21:50.16] Agent: Right there.
[21:51.99-21:53.78] Agent: All right, let's see.
[22:18.40-22:25.35] Agent: I got that scheduled for Friday between [TIME] and [TIME].
[22:26.44-22:32.74] Agent: You're going to get a reminder text the night before, and then the [OCCUPATION] will call when he's on his way.
[22:33.37-22:41.51] Agent: Okay. Now, before I let you go, I know it's going to take just another [DURATION] [DURATION] [DURATION], but.
[22:42.05-22:44.66] Customer: Well, no, I guess I can call you back if I have any.
[22:44.85-22:49.18] Agent: Have any questions or anything, but we're going to get it taken care of on Friday, okay?
[22:49.96-22:51.82] Customer: Okay, that'll work. Thank you.
[22:52.01-22:53.22] Agent: All right. Thanks. [PERSON_NAME].
[22:53.25-22:55.96] Agent: I'm so sorry. That's okay.
[22:56.05-22:57.57] Agent: Thank you. All right, bye.","If you have a new order for glass in your home or business, press [PHONE_NUMBER]. If you have a new order for glass in your vehicle, press [PHONE_NUMBER]. If you are making a payment. If you have a scheduling question, press [PHONE_NUMBER]. For anything else pertaining to an existing order, press [PHONE_NUMBER]. All other callers, please press [PHONE_NUMBER]. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at ","If you have a new order for glass in your home or business, press [PHONE_NUMBER]. If you have a new order for glass in your vehicle, press [PHONE_NUMBER]. If you are making a payment. If you have a scheduling question, press [PHONE_NUMBER]. For anything else pertaining to an existing order, press [PHONE_NUMBER]. All other callers, please press [PHONE_NUMBER]. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect at this time. Please hold for the next available [OCCUPATION]. Last [OCCUPATION], we fix your pains. This is [PERSON_NAME]. How can I help you? Yes, my name is [PERSON_NAME] [PERSON_NAME] and you'all sent a [OCCUPATION] out yesterday to do a repair on my windshield. But I'm having some issues that repair and so I just kind of want to see who I needed to talk to or what I could do about. Let's take a look. What's your phone number so I can pull up your ticket? All right. Okay. What's going on? Well, when I. I had to move my vehicle for him yesterday to my mom's house so he could work on it know so it wouldn't get wet. So I was not there when he did it. So when I got off work, I texted him and asked him if, you know, if he was still coming. And he called me and said, hey, I've already been there because I couldn't tell anything had been done and. And I had just told him that when you feel where the craft is, there's actually like an actual hole there now. And there wasn't before, like from the outside of the windshield. You couldn physically feel the crack. And now I feel like a grainy like hole. And he said he got the lines out of it from inside and outside. He couldn't see them, but you can see him. And I know that it doesn't disappear completely. And that's not really what bothers me. It just. It doesn't look. I have before and after pictures and it just doesn't look any different. And I'm kind of like I said, I'm more upset that I can feel an actual hole in my windshield now. Okay. Would you mind texting me those pictures so I can take a look and see what you're talking about? Let me send you a text real quick. That way you know where to send to. Yeah, sure. Thanks. It's just easier for me to lay eyes on. No, no, I get it. Oay, I going to fin the before picture first. Scroll back and it's right there in the middle. It looks like a little bat, honestly. And then the second one will be from Yesterday after the repair. Okay, you said the before pictures, the spot that looks like a bat. Yeah, it's kind of directly above the sunglass case. Like I said, it looks like a little bat right in the middle there. Okay, I see it. Okay. Give me just a second. Okay. Okay. Are you still with me? Yes. Okay. Was reaching out to somebody because I wanted a second set of eyes on this, but based off of this picture, it doesn't look like now. I'm still fairly new, but I've seen quite a bit of chip repairs that people have texted in that they were satisfied with. And this looks like there's nothing in the center of it. Does it feel like there's any resin in there at all to hold it in place? I mean, no. I can dig my fingernail into it. That's what I was most upset about is that there's a. There's an act like he drilled into it maybe, and I don't know what he did. And I told him on the phone that I'm like, you can feel the hole. And he was just kind of dismissed it. And then he even said, you know, I got the lines out and everything. And I'm like, no, you didn't. But I. You know, I didn't want to argue with him, so I just let it go. I figured I would just call it all today. But you can physically feel like. It looks like you would. Like [INJURY] [INJURY]. It wor. It looks like you would be able to. I can. I can tell that just from this picture. I figured it would look better. And it doesn't look any better, and it feels worse. Like there's grainy texture hole there. Well, normally when we do, when glasses being repaired and it's still visibly going to be there, however, you shouldn't be able to dig your fingernail in it. That would mean there's no filler in it. Y all have done a repair for me before, and a girl that came out, it did look better. I know they won't go away 100%, but she did a really good job. Like, it was almost not visible anymore, and I could not feel it. But you can stick your fingernail and, like, there's a hole. I mean, there's a hole there. I said it's not so much the appearance, but it's a little weird that it doesn't look any better. But I'm more upset that there's an actual hole in my windshield mouth. Yeah, you can feel. You can physically see it on this picture, too, where it's got an I even have another picture where I'm pointing at it in the picture. It's really close. If you want me to send that one to you, do this isosed. Sending that to me so I can see what I. My pictures. I've had to zoom in quite a bit. And I don't know if it's just the. The distortion from my computer, but it. There's no filler in there. But this one, I did manage to get a little closer up. Hopefully. It'send. All right, let's see. Yeah, I can. I can definitely see that. Huh. Like said, he said, yeah, I got the line out and everything. But, I mean, there's still. I mean, the lines are there. The lines are. The lines are there. The cracks are there. One side does look better than the other, but you can see. You can still see the cracks in there for sure. Yeah. And like I said, I wasn't so much. Is it a whole straight? Like you can feel it on bu. No, no. I'll go double check. But no, I don't believe so. But, you know, I couldn't feel the hole yesterday before he repaired it, I ran my finger over because I've had tape over it this whole time to try and keep debris out of it. So I took it off so he could get to it, and I ran. I just happened to run my finger over it, and I'm like, that's so weird how it cracks, but I can't feel it. And now it's grainy, like [INJURY] [INJURY], feeling like you can scratch it. Like they would just dig the green grow into it. Yeah. That was your windshield wet when he did the repair? No, it shouldn't have been. It was under. Okay. Because it looks like there's. And one of the pictures that looks like it's got a wet film on it that there is some glue on my windshield from the inside of the car from my dash cam melting. That's what that is. Yeah. The glue on my dasham kept melting, but that's on the inside of the car. And was raining yesterday morning, but I moved my car to my mom so it would be dry. If he said he, you know, couldn't do it in the rain, so I moved. Yeah, that's what I was thinking, too, was if it was wet, then, I mean, there. That would be a reason why the resin wouldn't take. I don't know. He didn't say that when I called him about it. He didn't say he ran into issues. Yeah, I can. I can see this. Okay. I'm waiting on. Can I place you on another brief hold real quick and then. And reach out to somebody else real quick? I was reaching out to somebody that I have here in the office, but they're still tiedh up right now. And I just want another set of eyes to like lay on this because it doesn't seem to look. It doesn'right to me. Yeah, I'll just open another [OCCUPATION] come out and try to redo it, look at it. If you would like us to. We can definitely do that. Let me see when I have yesah because I said there's a hole in the windshield now and the repair is going be kind of pointless to there o what feels like a hole in it. And it. It doesn't look different really. Like I said, I'm not sure how much the appearance would change. But my biggest issue is what feels like a hole. Then that's what we'll do. Let me create a warranty ticket for this because it was done under insurance. Let me see. Hang on just a second. Hey, [PERSON_NAME]. Sure. Can you take a look at these pictures? All right. What's that T number? Got you. Okay, I'm going to place you on a brief hold real quick and have someone else take a look at this. I just created a warranty ticket and I'm going to put it on the schedule for the soonest I could do it is Friday. So if you want to put tape back over it the way it was there, that way no debris gets in there. Oay until then. I wish I could do it sooner, but like, that's as soon as I can do. And I had to move some things around to be able to do that. That's fine. I'm at work. I'm at my original location from [TIME] to [TIME] on Fridays. If you think it'll be in that time frame, if it'll be any later, I can run to my mom's, which is only [DURATION] [DURATION] [DURATION] from here, where I work, where he repaired it originally. So that's just kind of. What's the address? The address where I work, where I'm at, like said, from [TIME] to [TIME] is [LOCATION] [LOCATION] [LOCATION] and that's in [LOCATION] and that's [LOCATION]. Okay. Oh, don't do this to me. My computer just crashed on me and I'm hoping it saved all of that. Oh, my gosh. I know. Gave me that warning thing in it. I knew just I had so many things open. I was hoping I didn't lose. No, I know. Bear with me. Okay, perfect. It did. Save it. Just bless my whole soul. Right there. All right, let's see. I got that scheduled for Friday between [TIME] and [TIME]. You're going to get a reminder text the night before, and then the [OCCUPATION] will call when he's on his way. Okay. Now, before I let you go, I know it's going to take just another [DURATION] [DURATION] [DURATION], but. Well, no, I guess I can call you back if I have any. Have any questions or anything, but we're going to get it taken care of on Friday, okay? Okay, that'll work. Thank you. All right. Thanks. [PERSON_NAME]. I'm so sorry. That's okay. Thank you. All right, bye."
123,1096,6196382cb08549068f276173b7241c76,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6196382cb08549068f276173b7241c76_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90552616,0.9055261806656102,988.0,2524,2524,2.554655870445344,98,12,"[DRUG], [DURATION], [EMAIL_ADDRESS], [INJURY], [LOCATION], [MARITAL_STATUS], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [URL]",44,False,88.387,219,123,92,0,4,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:06.38-00:09.55] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [PERSON_NAME] speaking, How may I assist you?
[00:10.13-00:13.28] Customer: Yeah, hi, my name is [PERSON_NAME] [PERSON_NAME] and.
[00:15.26-00:17.58] Customer: All right, so I had.
[00:17.76-00:22.09] Customer: I killed a rat in my backyard.
[00:22.23-00:22.95] Customer: Yeah,
[00:24.30-00:28.29] Customer: let's see. Yesterday. Yeah, [DURATION] [DURATION] ago.
[00:29.39-00:34.78] Customer: And about [DURATION] [DURATION] ago I.
[00:34.88-00:37.69] Customer: My dogs killed a mouse.
[00:39.02-00:39.84] Customer: Okay,
[00:41.87-00:49.52] Customer: backyard. Okay. And different spot in the backyard, but in the backyard because that's where I only take my dogs.
[00:50.42-00:55.84] Customer: And there is also a rat.
[00:56.02-00:57.07] Customer: I think it's a rat.
[00:57.12-01:04.86] Customer: I think it's a baby rat, to be honest, that is running around where I killed the much larger rat.
[01:05.92-01:09.14] Customer: And I've not been able to catch them.
[01:09.61-01:12.31] Customer: I've put out traps, I've had traps out
[01:13.81-01:16.70] Customer: for a while. Like I came
[01:18.31-01:21.81] Customer: home today and checke the trap and it had been.
[01:22.19-01:28.03] Customer: It gone off because it was slightly filtered or whatever.
[01:28.11-01:30.17] Customer: So it went off but it didn't catch anything.
[01:31.47-01:36.08] Customer: So you know, they're fairly smart I guess.
[01:36.78-01:47.56] Customer: Yesterday I saw a thing on YouTube, I thought I'd try it and I did like a makeshift with a five gallon bucket and put some peanut butter on a can to see if I can catch something.
[01:47.69-01:48.94] Customer: I didn't catch anything.
[01:49.28-01:52.74] Customer: I don't think I'm very good at this, to be honest with you.
[01:52.85-01:57.70] Customer: I mean I killed the one rat, so I got that under my belt, but I can't seem to.
[01:57.85-01:59.70] Customer: To kill anything else.
[01:59.81-02:06.55] Customer: My dogs can get at it sometimes, but that's a concern on its own because I get concerned about.
[02:07.00-02:10.47] Customer: About them getting some kind of disease or something and I'm.
[02:10.66-02:14.03] Customer: I don't certainly want that for me and my family.
[02:14.06-02:17.77] Customer: So I think I've been watching.
[02:17.91-02:20.63] Customer: I'm slightly [MEDICAL_CONDITION], so m.
[02:20.66-02:26.00] Customer: Say so. But I think, I think there could be.
[02:26.41-02:29.31] Customer: Oh well, I think there could be a nest
[02:30.97-02:39.12] Customer: underneath my deck. My deck is really high so it's easy to get to, but there's a bunch of rocks, big rocks, and they're kind of.
[02:39.46-02:44.22] Customer: Not really any kind of specific formation but they're kind of, you know, piled on each other.
[02:44.29-02:50.28] Customer: And I think that they found a home there, but I'm not hundred percent.
[02:50.46-02:53.54] Customer: I've not seen any droppings inside the house.
[02:54.32-02:58.06] Customer: But there is in our garden.
[02:58.60-03:02.14] Customer: In our garden, right by the house, in the front yard.
[03:02.29-03:06.88] Customer: There's. There's a hole and I don't know where it goes.
[03:07.06-03:08.82] Customer: We do have a crawl space
[03:10.03-03:13.26] Customer: underneath a portion of the front of the house.
[03:13.43-03:18.47] Customer: So if that whole maybe, you know, they could have gone there or.
[03:18.61-03:27.85] Customer: I thought after I killed the big rat, I thought, well, maybe it was that rat and I'll fill it in and see if it, you know, reemerges than it did.
[03:28.16-03:29.26] Customer: So I was like, oh shit.
[03:29.31-03:34.56] Customer: Ok. So okay. I haven't been.
[03:34.70-03:38.46] Customer: I've been trying to kind of do some like do it yourself stuff.
[03:39.16-03:41.59] Customer: The results really aren't very good.
[03:41.65-03:47.18] Customer: So I thought I would like to have someone come in and I could like show them what I'm thinking.
[03:47.31-03:52.79] Customer: And I've seen so many YouTube videos at this point that like, you know, where I hear a noise or something.
[03:52.84-03:55.77] Customer: I'm a little [MEDICAL_CONDITION] at this point.
[03:55.80-03:59.25] Customer: So I don't even know if I be a good judge of anything anymore.
[04:00.63-04:04.03] Agent: All right, so what I'm going to do [PERSON_NAME] is I'm going to tell you what I can and cannot do.
[04:04.09-04:08.90] Agent: Kind of go through the program, kind of go through what we can do to assist in help you.
[04:09.41-04:22.05] Agent: Okay. Okay. So first and foremost our focus is going to be around the structure of the home to protect the house so that the rats cannot get in and or months as far as in the yard.
[04:22.11-04:26.90] Agent: That is a fix with us coming out to prevent them from getting in the house.
[04:28.08-04:41.20] Agent: I as you think that the hole that you saw in the garden potentially could be a burrow of a rat or mouse getting in and it could be an entrance point into the crawl space.
[04:41.82-04:43.58] Agent: So I agree with you.
[04:43.64-04:45.74] Agent: As you were telling me about the borough I was like oh maybe.
[04:45.80-04:52.49] Agent: And in my head I was thinking maybe that is an entrance point that they could be getting into the crawl space of the house.
[04:53.67-05:00.95] Agent: But again our focus is going to be controlling and making sure we protect your home because that's our, our biggest focus because that's what we are for.
[05:01.01-05:03.32] Agent: We are a structural pest control company.
[05:03.47-05:07.25] Agent: So we will help maintain and control the structure of the health based itself.
[05:07.80-05:08.93] Agent: Yeah, and that's fine.
[05:09.00-05:18.77] Agent: But I mean if they have a nest that's outside and it's just a matter of time before it moves inside and there's you just know twice as many, you know
[05:20.39-05:23.86] Agent: well the burug out in the garden that we would definitely be able to help you.
[05:23.91-05:33.36] Agent: Our [OCCUPATION] [OCCUPATION] can advise you as they're out there doing service to protect the house of any other potential issues or things that they have seen or seen at the house.
[05:34.18-05:43.35] Agent: But stuff in the backyard or in the back of the house in the yard we wouldn't be able to help you with because our license doesn't control stuff there.
[05:43.50-05:46.56] Agent: Our control would be only around the structure of the house.
[05:48.06-05:49.27] Agent: If that makes sense.
[05:49.77-05:57.81] Agent: Yeah, sort of. I just, I'm not confident that they've gained The I don't.
[05:57.89-06:02.23] Agent: Well 'know that know.
[06:02.38-06:06.96] Agent: I know what you're kind of alluding to that you're not too sure if they've made their way there.
[06:07.01-06:07.93] Agent: But that's what our focus.
[06:07.99-06:12.21] Agent: Yeah, that's what we will help you with in finding and getting that taken care of for you.
[06:12.35-06:19.83] Agent: So let's let me go back to the beginning, [PERSON_NAME], and gather all your basic information, get in the system and we can get you some pricing so we can talk real numbers.
[06:20.50-06:24.36] Agent: Okay. Okay. What is the [EMAIL_ADDRESS] [EMAIL_ADDRESS], please?
[06:25.18-06:27.36] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[06:28.94-06:30.80] Agent: And what is the contact phone number
[06:37.77-06:39.51] Agent: and an email address for you?
[06:40.54-06:41.81] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[06:41.86-06:42.75] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:44.98-06:45.92] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:47.13-06:51.92] Agent: Perfect. And the phone number that you gave me, is that a good number that I'd be able to text notify about services?
[06:52.44-06:56.75] Agent: Yes. All right. And
[07:03.29-07:07.23] Agent: yes. All right. And what is the address of the house?
[07:08.00-07:11.82] Agent: [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION].
[07:12.29-07:14.55] Agent: Yep. [LOCATION] [LOCATION], [LOCATION] [LOCATION]
[07:15.93-07:17.35] Agent: [LOCATION].
[07:19.79-07:25.32] Agent: Perfect. All right. And do you know the square footage of the house?
[07:28.79-07:30.07] Agent: Let's call it 1800.
[07:30.13-07:31.86] Agent: I think that might be accurate.
[07:31.96-07:35.44] Agent: Trying to remember back from [DURATION] [DURATION] ago.
[07:36.11-07:37.81] Agent: Think thousand hundred square feet.
[07:38.55-07:41.49] Agent: Perfect. Do you have a garage?
[07:41.58-07:43.37] Agent: Attached, detached or neither?
[07:44.00-07:45.18] Agent: Don't have a garage.
[07:46.04-07:49.40] Agent: Okay, so let's see.
[07:49.50-08:11.18] Agent: For us to get you set up for our home care Smart, our home care service for rat control, we would actually be placing down rodent feeding stations around the structure of the home on the outside and as well as on the inside, those stations are filled with roenticide, so it will actually kill them rats and also help with mice because it will kill the mice also.
[08:11.55-08:14.88] Agent: So the mice and rats go into those stations because of where they're placed.
[08:15.07-08:21.23] Agent: And what happens is as time progresses, the rats evict themselves, if you will, from the home.
[08:21.38-08:24.56] Agent: We also will seal up [INJURY] about the size of per quarter.
[08:24.71-08:26.96] Agent: Anything larger we bring to your attention.
[08:27.50-08:34.03] Agent: Holes that we seal up are going to be like entrance points that either the rat or mouse could get into.
[08:34.17-08:38.21] Agent: And we would definitely bring the larger ones up to your attention.
[08:39.70-08:44.86] Agent: We also will treat not only for the rats and mice, but we will treat for 60 different insects.
[08:44.89-08:47.91] Agent: Just so you are aware, we take care of ants and spiders as well.
[08:47.94-08:52.65] Agent: In this program, our service package is done on a continual basis.
[08:52.75-08:56.66] Agent: So we don't just come out and do one time application and hope that we get things.
[08:56.80-08:58.82] Agent: We actually do continual programming.
[08:58.88-09:01.60] Agent: So we do try annual scheduled services.
[09:02.17-09:05.62] Agent: I always like to tell people rats and mice are pretty much like my kids.
[09:05.68-09:09.24] Agent: They don't Listen, so they need to be constantly reminded that they're not welcome.
[09:09.53-09:24.79] Agent: So as as that is being done, we're coming out and treating and making sure that the rodent feeding season are filled, making sure [INJURY] are sealed up and also treating for the other insects because with myice math, insects come about also.
[09:25.89-09:31.43] Agent: So before I get to pricing for the program, do you have any questions as far?
[09:32.28-09:37.00] Agent: No. Okay. So our pricing is broken into 13 payments.
[09:37.09-09:39.88] Agent: We do an initial payment and 12 monthly payments.
[09:40.04-09:49.83] Agent: The initial payment is going to be [MONEY_AMOUNT] and then we do 12 monthly payments of $[MONEY_AMOUNT] once [DURATION] [DURATION].
[09:50.16-09:55.54] Agent: And that would take care of you for scheduled tri annual visits where we come out once every [DURATION] [DURATION].
[09:55.85-09:59.24] Agent: And then it also takes care of you for the immediate concern with the routes.
[09:59.34-10:03.14] Agent: And also it takes care of mice because you know, you to bring up mice in the beginning.
[10:03.58-10:10.55] Agent: And then we would do the monthly payment of the $[MONEY_AMOUNT] for TR annual visits to make sure we maintain and keep them out for you.
[10:10.86-10:22.24] Agent: And hopefully this kind of gets you, we will say in better standing because you, you're able to deal with the rat, but this will help get them under control more efficiently for you.
[10:24.05-10:25.63] Agent: It ra poison, right?
[10:26.53-10:30.41] Agent: Yep, yep. I have dogs.
[10:30.51-10:31.42] Agent: I don't know.
[10:32.64-10:34.17] Agent: No concerns with the dogs.
[10:34.31-10:38.68] Agent: And I did note that in the beginning that you did have the dog because the dog caught the rot.
[10:38.78-10:40.60] Agent: No concerns. I mean the moush.
[10:40.74-10:42.93] Agent: No concerns with the poison.
[10:43.03-10:49.62] Agent: Everything that we are doing is going to be locked up securely inside of the road and feeding stations so that your animals cannot get into them.
[10:50.28-10:52.71] Agent: They actually will go back to their burrows and die.
[10:52.76-11:01.85] Agent: And what happens is the rats and mice that are inside their burrows do end up, we'll say nibbling on each other and the bait is inside there and we'll go from there.
[11:05.66-11:07.33] Customer: My dogs don't.
[11:08.54-11:11.40] Customer: They don't go around eating these things.
[11:11.78-11:13.90] Customer: But if they did, it sounds like.
[11:14.04-11:18.33] Customer: Yeah, if they did, it sounds like it would be a really bad thing they do.
[11:18.75-11:22.56] Agent: If it takes [DURATION] [DURATION] and it ac them, they'll track them down.
[11:22.75-11:26.00] Agent: They'them around. No. Crush them.
[11:26.07-11:28.17] Agent: Yeah. Agree [PERSON_NAME]. Stuff like that.
[11:28.30-11:31.40] Agent: They're just doing it to kill it and bring it to you to show you.
[11:31.43-11:33.42] Customer: Hey daddy, look what I gothte then.
[11:33.48-11:38.32] Agent: No concerns. If they're eating it from head to tail, then yes, there is a concern.
[11:38.47-11:39.66] Agent: But there is an antidote.
[11:39.71-11:47.85] Agent: It's called [DRUG] [DRUG] and, and a [OCCUPATION] would be able to administer that for your dog if some harm was about.
[11:48.02-11:56.43] Agent: But most of the time dogs and cats are only out to the kill to hunt it, kill it and bring it to you to show you what they got.
[11:56.89-12:01.15] Agent: But if they did eat it from head to tail, then that is where we would have some concern.
[12:01.86-12:02.63] Customer: Yeah.
[12:03.89-12:06.32] Customer: And so
[12:09.29-12:10.74] Customer: I'm not sure how to say this.
[12:10.80-12:12.13] Customer: I'll just say it.
[12:12.29-12:21.65] Customer: I read your website and the website is basically different than what we're talking about now.
[12:24.27-12:25.75] Agent: What website were you looking at?
[12:25.77-12:26.62] Agent: Just so I can make sure I.
[12:26.67-12:29.68] Agent: [ORGANIZATION] [ORGANIZATION]. It says [ORGANIZATION] [ORGANIZATION].
[12:29.74-12:30.41] Customer: You guys,
[12:32.32-12:33.22] Customer: this is.
[12:37.84-12:43.20] Agent: I'm not too sure on that phone number, but like I said, our company name is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[12:43.26-12:48.00] Agent: So if you put in that website [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or [URL].
[12:48.09-12:49.39] Agent: [URL], I should say.
[12:49.77-12:52.60] Agent: All right, [ORGANIZATION]
[12:54.10-12:56.91] Agent: [ORGANIZATION]. [URL] [URL]. [URL] [URL] [URL].
[12:57.70-13:01.48] Agent: Okay. Are you guys local to [LOCATION] [LOCATION]?
[13:02.29-13:04.35] Customer: Yeah. Yep. Okay. Okay.
[13:04.38-13:08.08] Customer: Okay. Y. Yep. All right.
[13:08.25-13:11.08] Customer: So I don't know if I want to go this rightute or not.
[13:12.85-13:13.71] Customer: I mean,
[13:15.28-13:19.87] Customer: I don't know. I think I'll talk to my [MARITAL_STATUS] and I'll make a couple calls.
[13:19.96-13:23.61] Customer: I'm not sure. Mean, I've seen basically I've seen two different [OCCUPATION].
[13:23.67-13:33.66] Customer: Seen ones where, where like the plan that you have here and I've seen another one that I say will come out, we'll do our thing and then we'll eradicate them 100.
[13:37.45-13:40.67] Customer: But they don't, don't come back.
[13:41.13-13:43.86] Customer: But the burdens are supposed to not be back either.
[13:43.92-13:44.51] Customer: So
[13:46.82-13:50.15] Customer: do I want. I've been doing this, be honest with you.
[13:50.58-13:53.98] Customer: I've been doing this for gosh, a long time.
[13:54.08-13:55.54] Customer: I don't even know how many [DURATION] anymore.
[13:55.64-13:56.98] Customer: But I've been doing this a long time.
[13:57.04-13:59.81] Customer: And doing just a one time application for mice and.
[13:59.83-14:01.71] Customer: Or rats isn't beneficial.
[14:01.74-14:04.35] Customer: Like I was telling you, they're mischievous, their kids.
[14:04.44-14:06.33] Customer: They're going to continue to try to come back.
[14:06.49-14:10.73] Customer: So doing just a one time application gets to the root cause of what's going on today.
[14:10.79-14:12.37] Customer: But it's not going to keep them away.
[14:12.51-14:21.88] Agent: And having constant reminder with having a pest control company out there continually reminding them that they're not welcoming your home because it's your home is the benefit for you.
[14:22.06-14:23.20] Agent: But I do understand.
[14:23.26-14:28.63] Agent: Absolutely. You know, talking to your [MARITAL_STATUS] and going through things with her and kind of because it is new information, you've not.
[14:28.80-14:31.90] Agent: Not you weren't expecting to reach [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[14:33.01-14:34.53] Customer: Yeah, that's true. Yeah.
[14:34.59-14:36.43] Customer: No. 100%. Yeah.
[14:37.77-14:38.87] Customer: I'm not even sure.
[14:38.94-14:40.30] Customer: Maybe it's an old website or something.
[14:40.32-14:42.16] Customer: I don't know. Okay.
[14:42.25-14:48.10] Agent: All right. But what I can do, [PERSON_NAME], is I can send you over one of our agreements so you can see the terms of our agreement.
[14:48.28-14:54.16] Agent: And then what I can do is follow up tomorrow, maybe after you'spoken to your [MARITAL_STATUS], you guys may have some questions.
[14:54.29-14:56.98] Agent: And then you and I can discuss tomorrow maybe through those questions.
[14:57.01-14:59.12] Agent: Or your [MARITAL_STATUS] can call me if she has questions.
[15:00.16-15:03.02] Customer: Yeah, sounds good. Oh, one more question.
[15:03.76-15:09.74] Customer: Do you guys do like some kind of, like, eval, or is that really not even necessary?
[15:09.85-15:11.47] Customer: Because I already killed one.
[15:12.73-15:14.95] Agent: So we would need to do evaluation.
[15:16.37-15:18.68] Agent: We wouldn't need to, because like you said, you've already killed one.
[15:18.73-15:19.97] Agent: You know, you have an issue.
[15:20.12-15:22.64] Agent: So we just need to come out on the first visit.
[15:22.68-15:26.73] Agent: We're going to be doing an inspection anyways within our service.
[15:26.82-15:29.80] Agent: So we'll be doing an inspection at that time for you.
[15:30.18-15:31.61] Customer: Got you. Okay.
[15:32.87-15:35.62] Agent: Now, if you want, you can take my direct phone number down if you'd like.
[15:35.72-15:36.85] Agent: And give you that.
[15:37.47-15:41.11] Agent: Yeah. Well. Yeah. Let's see here.
[15:41.14-15:42.16] Agent: Okay. Ready?
[15:52.04-15:52.78] Unknown: ###ate
[15:56.88-15:59.66] Unknown: and my extension is fun.
[16:02.80-16:04.50] Unknown: And my name again was [PERSON_NAME]
[16:07.52-16:12.66] Unknown: and our company name was Is not was Is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[16:15.16-16:18.31] Agent: Great. Thank you. You're welcome, [PERSON_NAME].
[16:18.33-16:18.99] Agent: You have a nice day.
[16:19.01-16:21.22] Agent: And I'll give you a callus tomorrow, see how things are going.
[16:21.55-16:23.61] Agent: All right. Perfect. Thank you.
[16:23.72-16:24.86] Agent: All right, be well.
[16:25.20-16:25.52] Customer: Bye.","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [PERSON_NAME] speaking, How may I assist you? Yeah, hi, my name is [PERSON_NAME] [PERSON_NAME] and. All right, so I had. I killed a rat in my backyard. Yeah, let's see. Yesterday. Yeah, [DURATION] [DURATION] ago. And about [DURATION] [DURATION] ago I. My dogs killed a mouse. Okay, backyard. Okay. And different spot in the backyard, but in the backyard because that's where I only take my dogs. And there is also a rat. I think it's a rat. I think it's ","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], [PERSON_NAME] speaking, How may I assist you? Yeah, hi, my name is [PERSON_NAME] [PERSON_NAME] and. All right, so I had. I killed a rat in my backyard. Yeah, let's see. Yesterday. Yeah, [DURATION] [DURATION] ago. And about [DURATION] [DURATION] ago I. My dogs killed a mouse. Okay, backyard. Okay. And different spot in the backyard, but in the backyard because that's where I only take my dogs. And there is also a rat. I think it's a rat. I think it's a baby rat, to be honest, that is running around where I killed the much larger rat. And I've not been able to catch them. I've put out traps, I've had traps out for a while. Like I came home today and checke the trap and it had been. It gone off because it was slightly filtered or whatever. So it went off but it didn't catch anything. So you know, they're fairly smart I guess. Yesterday I saw a thing on YouTube, I thought I'd try it and I did like a makeshift with a five gallon bucket and put some peanut butter on a can to see if I can catch something. I didn't catch anything. I don't think I'm very good at this, to be honest with you. I mean I killed the one rat, so I got that under my belt, but I can't seem to. To kill anything else. My dogs can get at it sometimes, but that's a concern on its own because I get concerned about. About them getting some kind of disease or something and I'm. I don't certainly want that for me and my family. So I think I've been watching. I'm slightly [MEDICAL_CONDITION], so m. Say so. But I think, I think there could be. Oh well, I think there could be a nest underneath my deck. My deck is really high so it's easy to get to, but there's a bunch of rocks, big rocks, and they're kind of. Not really any kind of specific formation but they're kind of, you know, piled on each other. And I think that they found a home there, but I'm not hundred percent. I've not seen any droppings inside the house. But there is in our garden. In our garden, right by the house, in the front yard. There's. There's a hole and I don't know where it goes. We do have a crawl space underneath a portion of the front of the house. So if that whole maybe, you know, they could have gone there or. I thought after I killed the big rat, I thought, well, maybe it was that rat and I'll fill it in and see if it, you know, reemerges than it did. So I was like, oh shit. Ok. So okay. I haven't been. I've been trying to kind of do some like do it yourself stuff. The results really aren't very good. So I thought I would like to have someone come in and I could like show them what I'm thinking. And I've seen so many YouTube videos at this point that like, you know, where I hear a noise or something. I'm a little [MEDICAL_CONDITION] at this point. So I don't even know if I be a good judge of anything anymore. All right, so what I'm going to do [PERSON_NAME] is I'm going to tell you what I can and cannot do. Kind of go through the program, kind of go through what we can do to assist in help you. Okay. Okay. So first and foremost our focus is going to be around the structure of the home to protect the house so that the rats cannot get in and or months as far as in the yard. That is a fix with us coming out to prevent them from getting in the house. I as you think that the hole that you saw in the garden potentially could be a burrow of a rat or mouse getting in and it could be an entrance point into the crawl space. So I agree with you. As you were telling me about the borough I was like oh maybe. And in my head I was thinking maybe that is an entrance point that they could be getting into the crawl space of the house. But again our focus is going to be controlling and making sure we protect your home because that's our, our biggest focus because that's what we are for. We are a structural pest control company. So we will help maintain and control the structure of the health based itself. Yeah, and that's fine. But I mean if they have a nest that's outside and it's just a matter of time before it moves inside and there's you just know twice as many, you know well the burug out in the garden that we would definitely be able to help you. Our [OCCUPATION] [OCCUPATION] can advise you as they're out there doing service to protect the house of any other potential issues or things that they have seen or seen at the house. But stuff in the backyard or in the back of the house in the yard we wouldn't be able to help you with because our license doesn't control stuff there. Our control would be only around the structure of the house. If that makes sense. Yeah, sort of. I just, I'm not confident that they've gained The I don't. Well 'know that know. I know what you're kind of alluding to that you're not too sure if they've made their way there. But that's what our focus. Yeah, that's what we will help you with in finding and getting that taken care of for you. So let's let me go back to the beginning, [PERSON_NAME], and gather all your basic information, get in the system and we can get you some pricing so we can talk real numbers. Okay. Okay. What is the [EMAIL_ADDRESS] [EMAIL_ADDRESS], please? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And what is the contact phone number and an email address for you? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Perfect. And the phone number that you gave me, is that a good number that I'd be able to text notify about services? Yes. All right. And yes. All right. And what is the address of the house? [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION]. Yep. [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION]. Perfect. All right. And do you know the square footage of the house? Let's call it 1800. I think that might be accurate. Trying to remember back from [DURATION] [DURATION] ago. Think thousand hundred square feet. Perfect. Do you have a garage? Attached, detached or neither? Don't have a garage. Okay, so let's see. For us to get you set up for our home care Smart, our home care service for rat control, we would actually be placing down rodent feeding stations around the structure of the home on the outside and as well as on the inside, those stations are filled with roenticide, so it will actually kill them rats and also help with mice because it will kill the mice also. So the mice and rats go into those stations because of where they're placed. And what happens is as time progresses, the rats evict themselves, if you will, from the home. We also will seal up [INJURY] about the size of per quarter. Anything larger we bring to your attention. Holes that we seal up are going to be like entrance points that either the rat or mouse could get into. And we would definitely bring the larger ones up to your attention. We also will treat not only for the rats and mice, but we will treat for 60 different insects. Just so you are aware, we take care of ants and spiders as well. In this program, our service package is done on a continual basis. So we don't just come out and do one time application and hope that we get things. We actually do continual programming. So we do try annual scheduled services. I always like to tell people rats and mice are pretty much like my kids. They don't Listen, so they need to be constantly reminded that they're not welcome. So as as that is being done, we're coming out and treating and making sure that the rodent feeding season are filled, making sure [INJURY] are sealed up and also treating for the other insects because with myice math, insects come about also. So before I get to pricing for the program, do you have any questions as far? No. Okay. So our pricing is broken into 13 payments. We do an initial payment and 12 monthly payments. The initial payment is going to be [MONEY_AMOUNT] and then we do 12 monthly payments of $[MONEY_AMOUNT] once [DURATION] [DURATION]. And that would take care of you for scheduled tri annual visits where we come out once every [DURATION] [DURATION]. And then it also takes care of you for the immediate concern with the routes. And also it takes care of mice because you know, you to bring up mice in the beginning. And then we would do the monthly payment of the $[MONEY_AMOUNT] for TR annual visits to make sure we maintain and keep them out for you. And hopefully this kind of gets you, we will say in better standing because you, you're able to deal with the rat, but this will help get them under control more efficiently for you. It ra poison, right? Yep, yep. I have dogs. I don't know. No concerns with the dogs. And I did note that in the beginning that you did have the dog because the dog caught the rot. No concerns. I mean the moush. No concerns with the poison. Everything that we are doing is going to be locked up securely inside of the road and feeding stations so that your animals cannot get into them. They actually will go back to their burrows and die. And what happens is the rats and mice that are inside their burrows do end up, we'll say nibbling on each other and the bait is inside there and we'll go from there. My dogs don't. They don't go around eating these things. But if they did, it sounds like. Yeah, if they did, it sounds like it would be a really bad thing they do. If it takes [DURATION] [DURATION] and it ac them, they'll track them down. They'them around. No. Crush them. Yeah. Agree [PERSON_NAME]. Stuff like that. They're just doing it to kill it and bring it to you to show you. Hey daddy, look what I gothte then. No concerns. If they're eating it from head to tail, then yes, there is a concern. But there is an antidote. It's called [DRUG] [DRUG] and, and a [OCCUPATION] would be able to administer that for your dog if some harm was about. But most of the time dogs and cats are only out to the kill to hunt it, kill it and bring it to you to show you what they got. But if they did eat it from head to tail, then that is where we would have some concern. Yeah. And so I'm not sure how to say this. I'll just say it. I read your website and the website is basically different than what we're talking about now. What website were you looking at? Just so I can make sure I. [ORGANIZATION] [ORGANIZATION]. It says [ORGANIZATION] [ORGANIZATION]. You guys, this is. I'm not too sure on that phone number, but like I said, our company name is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. So if you put in that website [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or [URL]. [URL], I should say. All right, [ORGANIZATION] [ORGANIZATION]. [URL] [URL]. [URL] [URL] [URL]. Okay. Are you guys local to [LOCATION] [LOCATION]? Yeah. Yep. Okay. Okay. Okay. Y. Yep. All right. So I don't know if I want to go this rightute or not. I mean, I don't know. I think I'll talk to my [MARITAL_STATUS] and I'll make a couple calls. I'm not sure. Mean, I've seen basically I've seen two different [OCCUPATION]. Seen ones where, where like the plan that you have here and I've seen another one that I say will come out, we'll do our thing and then we'll eradicate them 100. But they don't, don't come back. But the burdens are supposed to not be back either. So do I want. I've been doing this, be honest with you. I've been doing this for gosh, a long time. I don't even know how many [DURATION] anymore. But I've been doing this a long time. And doing just a one time application for mice and. Or rats isn't beneficial. Like I was telling you, they're mischievous, their kids. They're going to continue to try to come back. So doing just a one time application gets to the root cause of what's going on today. But it's not going to keep them away. And having constant reminder with having a pest control company out there continually reminding them that they're not welcoming your home because it's your home is the benefit for you. But I do understand. Absolutely. You know, talking to your [MARITAL_STATUS] and going through things with her and kind of because it is new information, you've not. Not you weren't expecting to reach [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Yeah, that's true. Yeah. No. 100%. Yeah. I'm not even sure. Maybe it's an old website or something. I don't know. Okay. All right. But what I can do, [PERSON_NAME], is I can send you over one of our agreements so you can see the terms of our agreement. And then what I can do is follow up tomorrow, maybe after you'spoken to your [MARITAL_STATUS], you guys may have some questions. And then you and I can discuss tomorrow maybe through those questions. Or your [MARITAL_STATUS] can call me if she has questions. Yeah, sounds good. Oh, one more question. Do you guys do like some kind of, like, eval, or is that really not even necessary? Because I already killed one. So we would need to do evaluation. We wouldn't need to, because like you said, you've already killed one. You know, you have an issue. So we just need to come out on the first visit. We're going to be doing an inspection anyways within our service. So we'll be doing an inspection at that time for you. Got you. Okay. Now, if you want, you can take my direct phone number down if you'd like. And give you that. Yeah. Well. Yeah. Let's see here. Okay. Ready? ###ate and my extension is fun. And my name again was [PERSON_NAME] and our company name was Is not was Is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Great. Thank you. You're welcome, [PERSON_NAME]. You have a nice day. And I'll give you a callus tomorrow, see how things are going. All right. Perfect. Thank you. All right, be well. Bye."
124,1717,99dfe4b8c9b34828bf6095b4b78576cb,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/99dfe4b8c9b34828bf6095b4b78576cb_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90547687,0.9054768615384616,740.0,1300,1300,1.7567567567567568,71,12,"[CREDIT_CARD_CVV], [CREDIT_CARD_EXPIRATION], [CREDIT_CARD_NUMBER], [DURATION], [LOCATION], [MARITAL_STATUS], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.383,140,96,37,5,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.29-00:04.32] IVR/System: For auto or [PHONE_NUMBER] for any other services,
[00:14.65-00:19.00] IVR/System: please press [PHONE_NUMBER] for auto or [PHONE_NUMBER] for any other services.
[00:22.21-00:25.39] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:27.95-00:30.61] IVR/System: Please hold for the next available [OCCUPATION].
[00:32.23-00:34.63] IVR/System: [OCCUPATION] [OCCUPATION]. Can do [OCCUPATION] [OCCUPATION].
[00:34.67-00:35.59] Unknown: We fixed your [MEDICAL_CONDITION].
[00:35.69-00:36.85] Unknown: This is [PERSON_NAME].
[00:38.12-00:44.06] Customer: Yes, I'm looking to see once I want to get a piece of glass cut to put on top of my table.
[00:44.15-00:46.05] Customer: Do you guys do that sort of thing?
[00:46.44-00:54.30] Agent: Yeah, we do. Is it a square or like, are the corner square on that table or is it like a funky shape?
[00:55.12-00:57.98] Customer: No, it's square. Okay.
[00:58.05-00:59.87] Agent: I mean, I can give you a price for it.
[01:00.41-01:01.95] Customer: Yes, if you could, please.
[01:02.37-01:04.50] Agent: Okay. Do you have an approximate size?
[01:05.17-01:09.75] Customer: Yes. So it would be 42 inches by 76 inches.
[01:10.97-01:11.78] Agent: Okay,
[01:13.72-01:14.94] Customer: 42.
[01:22.27-01:24.36] Agent: Okay. Let's see here.
[01:36.19-01:41.31] Agent: Okay. And then for the edges, you would want those edges, like, polished, right?
[01:41.34-01:42.25] Customer: So they're not sharp.
[01:42.34-01:44.36] Customer: Yes, Y. Please. Ok.
[01:45.16-01:47.89] Agent: That's what most people do, but you never know.
[01:48.19-01:51.88] Customer: Yeah, that was going to be my next question.
[01:52.00-01:52.69] Customer: Yeah.
[01:54.47-01:56.09] Agent: Okay. See?
[02:18.41-02:24.97] Agent: Okay. Looks like your total cost would be [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] plus tax.
[02:25.13-02:29.68] Agent: And then if you needed like delivery or anything like that, that would be an additional charge as well.
[02:30.25-02:33.40] Customer: Okay. How much is the delivery on it?
[02:34.25-02:37.00] Customer: I believe. Is it per mile or.
[02:37.72-02:41.47] Agent: Let me see. We would need two guys to deliver that.
[02:44.12-02:46.04] Agent: So let me just check on that for you.
[02:46.14-02:48.50] Agent: Okay. It'basically if you don't mind.
[02:49.76-02:55.78] Customer: Okay. And do you deliver outside of like the [ORGANIZATION] [ORGANIZATION] [LOCATION] area or.
[02:56.53-03:04.21] Agent: We do, but if it is outside of that area, we would just need to make sure that we' guess, like setting
[03:06.38-03:10.54] Agent: the delivery for [DURATION] [DURATION] where we're already sort of in that area.
[03:10.62-03:11.43] Customer: You know what I mean?
[03:11.53-03:14.82] Agent: Okay. Yep. I was just trying to.
[03:14.96-03:22.84] Customer: Because we live kind of over by [LOCATION] and I didn't know if it would be easier just to have it delivered versus us trying to go get it.
[03:23.19-03:24.50] Agent: Oh, I see what you're saying.
[03:24.59-03:28.49] Customer: The chances of breaking it, I guess, is what I'm concerned about.
[03:28.81-03:30.34] Agent: Yeah. Let me see.
[03:30.40-03:32.79] Agent: I know that we do head over to [LOCATION]
[03:34.53-03:40.24] Agent: sometimes. I don't see anything for [LOCATION] as of late.
[03:41.53-03:44.56] Agent: And for Delivery would be [MONEY_AMOUNT] plus tax.
[03:45.29-03:54.62] Agent: Okay. Otherwise, if we were to pick it up, is it packaged, like, pretty sturdy or is it.
[03:54.79-04:10.03] Agent: So it's not. What we normally recommend is for to bring like you say you have like a pickup truck, put something really soft in the pickup truck, like a comforter, like an old comforter or something like that for the glass to kind of lay on
[04:11.93-04:15.31] Agent: and for it to kind of Have a flat spot to lay on.
[04:16.00-04:28.94] Customer: Okay, so is it something that if I wanted to order it today, I could decide yet if I visited with my [MARITAL_STATUS] to see once if we wanted to go get it or deliver it or should I just call back once we decide that?
[04:29.60-04:31.50] Agent: Yeah, you can order it today.
[04:32.68-04:40.74] Agent: We would probably have it done for you like sometime maybe by the end of next week, possibly into the following week.
[04:41.56-04:44.08] Agent: It doesn't take a crazy amount of time to get those done.
[04:44.14-04:48.42] Customer: So. Okay, and those are they the glass set for the tabletop.
[04:48.49-04:54.06] Agent: It kind of to some extent a heat resistant that you can put pots and pans on it or.
[04:54.51-04:56.02] Agent: So it's not tempered glass.
[04:56.07-04:59.22] Agent: So I would not recommend putting pots and pans directly on it.
[04:59.31-05:03.54] Customer: No. Okay, all. Do you do tempereds off?
[05:04.15-05:06.83] Agent: Yes. So tempered glass works a little bit differently.
[05:06.95-05:09.69] Agent: The price is going to be pretty different.
[05:10.27-05:12.81] Agent: We can't temper glass here.
[05:12.96-05:21.93] Agent: So tempered glass has to be cut to the specifications that you want it and then be tempered in order for it to gain that strength.
[05:22.94-05:25.95] Agent: So typically we send those out on order.
[05:26.13-05:30.96] Agent: They take about [DURATION] [DURATION] to come in and then we would call you for either pick up delivery.
[05:31.50-05:34.94] Customer: Okay. Could I get a quote on a tempered glass one or.
[05:35.08-05:36.79] Agent: Yeah, yeah, for sure.
[05:36.94-05:38.54] Agent: Hold on just a second.
[05:38.64-05:40.94] Agent: This is going to take me slightly longer to quote out.
[05:40.99-05:43.08] Agent: Do you mind if I place you on a really brief hold?
[05:43.50-05:44.76] Customer: No, that's perfectly fine.
[05:44.81-05:46.86] Agent: Thank you. Yeah, you're welcome.
[05:46.89-05:48.15] Agent: Hold on just a second.
[07:01.77-07:03.15] Agent: Hi. Thank you so much for holding.
[07:03.18-07:05.60] Customer: You still there? Yes, I am.
[07:05.98-07:12.83] Agent: Okay, so for the same thing, but tempered, it would be [MONEY_AMOUNT] plus tax.
[07:13.33-07:16.48] Agent: And like I said, they take about [DURATION] [DURATION] to come in.
[07:16.94-07:18.95] Customer: Okay, that's perfectly fine, I think.
[07:18.98-07:21.75] Customer: Can I go ahead and order the tempered one?
[07:22.94-07:25.04] Agent: Yeah, you want to get that one order now?
[07:25.45-07:26.89] Customer: Ye, if I could please.
[07:26.94-07:33.51] Customer: And then can I just call back like I said and decide whether or not we want it delivered versus if we will pick it up?
[07:33.81-07:35.68] Agent: Yes, for sure. Okay.
[07:35.77-07:39.44] Agent: Okay, let me go ahead and get all your information in here.
[07:39.81-07:41.19] Agent: What was your first name?
[07:42.06-07:45.24] Agent: [PERSON_NAME]. It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME].
[07:45.94-07:48.71] Agent: Perfect. And can please you spell your last name out for me?
[07:49.18-07:54.15] Agent: Yep. [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], [PERSON_NAME].
[07:55.13-07:56.04] Agent: Perfect.
[07:57.33-08:00.51] Agent: Okay. And what's a good callb back number for you?
[08:15.89-08:18.44] Agent: Perfect. And what is your address?
[08:19.52-08:26.35] Agent: [LOCATION] [LOCATION] [LOCATION].
[08:28.29-08:29.58] Agent: And your zip code?
[08:30.08-08:37.78] Agent: [LOCATION]. Perfect. And then do you have a good email address where I can send you a copy to sign in return?
[08:38.45-08:39.18] Customer: Yep.
[08:57.20-09:02.84] Agent: Perfect. So I do Need a signed copy in order to get this on order.
[09:02.98-09:06.13] Agent: I also do require a 50% deposit.
[09:06.75-09:09.82] Agent: So really quick, we'get that in the computer.
[09:10.27-09:11.10] Agent: Okay.
[09:14.39-09:15.75] Agent: And these are the size.
[09:15.89-09:17.77] Agent: This is the size you need, correct?
[09:18.34-09:20.91] Customer: Yes. The 76x42.
[09:24.22-09:29.12] Agent: Perfect. Just because tempered glass can't be altered or cut or anything once it's done.
[09:29.21-09:31.91] Agent: So I want to make sure we get that correct.
[09:32.53-09:39.63] Customer: Y tempered glass with polished edges.
[09:41.89-09:43.43] Agent: You'looking at
[09:46.03-09:49.17] Agent: [MONEY_AMOUNT]. [MONEY_AMOUNT] plus tax.
[09:53.36-09:56.49] Agent: All right, so after tax, it comes to [MONEY_AMOUNT].
[09:56.70-09:59.70] Agent: [MONEY_AMOUNT]. Okay.
[10:01.88-10:03.38] Agent: And divided by two.
[10:03.47-10:07.60] Agent: So your deposit would be [MONEY_AMOUNT].
[10:07.83-10:13.49] Customer: [MONEY_AMOUNT]. Okay. Can I pay with a credit card?
[10:13.67-10:16.36] Agent: Yes. What type of card did you want to use?
[10:17.01-10:18.24] Customer: It s a Visa.
[10:18.89-10:20.37] Agent: Perfect. Just give me a minute.
[10:20.39-10:22.08] Agent: It's going to load here for a second.
[10:22.65-10:23.88] Customer: Yes, no problem.
[10:30.82-10:33.91] Agent: Okay. And the name on the card is [PERSON_NAME] [PERSON_NAME].
[10:34.36-10:38.25] Agent: Yes. Perfect. Okay.
[10:40.36-10:42.70] Agent: All right, I'm ready for the number when you are.
[10:43.67-10:44.50] Agent: It's
[10:58.15-11:01.25] Customer: [CREDIT_CARD_NUMBER]. Perfect. The expiration
[11:02.89-11:03.91] Customer: [CREDIT_CARD_EXPIRATION].
[11:05.53-11:07.03] Customer: The security code
[11:08.89-11:09.63] Customer: [CREDIT_CARD_CVV].
[11:11.22-11:14.91] Agent: Perfect. And then I just need the zip code associated with the billing address.
[11:15.50-11:17.60] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[11:18.86-11:20.38] Agent: Awesome. Let me make sure.
[11:20.41-11:21.84] Agent: Don'make any typos.
[11:28.32-11:29.84] Agent: Perfect. That went through just fine.
[11:29.88-11:33.79] Agent: You should also be getting an email confirmation of the payment.
[11:33.96-11:37.60] Agent: And I'm just going to go ahead and send you a quick email.
[11:37.78-11:48.44] Agent: It's basically you can either reply directly to the email saying like, yes, looks good, please proceed, or if you can e sign it and then send it back.
[11:48.50-11:49.64] Agent: That would be super helpful.
[11:49.70-11:52.46] Agent: Once I have that, I will be able to place the order for the glass.
[11:53.10-11:58.63] Agent: Okay, sounds good. And then you guys will just give me a call once it's in ye Once it's here, we'll give you a call.
[11:58.70-12:00.74] Agent: Usually, like I said, it takes about [PHONE_NUMBER] [DURATION].
[12:00.84-12:02.65] Agent: Ish. Give or take.
[12:02.71-12:03.36] Agent: Okay.
[12:05.77-12:11.84] Agent: All right, you should be getting that email within about [DURATION] [DURATION] [DURATION] [DURATION], and I'll keep an eye out you for your reply.
[12:12.29-12:13.93] Agent: All right, thank you so much.
[12:14.11-12:15.88] Agent: You're welcome. We'll talk to you soon.
[12:16.25-12:17.36] Agent: Ye bye.","For auto or [PHONE_NUMBER] for any other services, please press [PHONE_NUMBER] for auto or [PHONE_NUMBER] for any other services. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. [OCCUPATION] [OCCUPATION]. Can do [OCCUPATION] [OCCUPATION]. We fixed your [MEDICAL_CONDITION]. This is [PERSON_NAME]. Yes, I'm looking to see once I want to get a piece of glass cut to put on top of my table. Do you guys d","For auto or [PHONE_NUMBER] for any other services, please press [PHONE_NUMBER] for auto or [PHONE_NUMBER] for any other services. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. [OCCUPATION] [OCCUPATION]. Can do [OCCUPATION] [OCCUPATION]. We fixed your [MEDICAL_CONDITION]. This is [PERSON_NAME]. Yes, I'm looking to see once I want to get a piece of glass cut to put on top of my table. Do you guys do that sort of thing? Yeah, we do. Is it a square or like, are the corner square on that table or is it like a funky shape? No, it's square. Okay. I mean, I can give you a price for it. Yes, if you could, please. Okay. Do you have an approximate size? Yes. So it would be 42 inches by 76 inches. Okay, 42. Okay. Let's see here. Okay. And then for the edges, you would want those edges, like, polished, right? So they're not sharp. Yes, Y. Please. Ok. That's what most people do, but you never know. Yeah, that was going to be my next question. Yeah. Okay. See? Okay. Looks like your total cost would be [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] plus tax. And then if you needed like delivery or anything like that, that would be an additional charge as well. Okay. How much is the delivery on it? I believe. Is it per mile or. Let me see. We would need two guys to deliver that. So let me just check on that for you. Okay. It'basically if you don't mind. Okay. And do you deliver outside of like the [ORGANIZATION] [ORGANIZATION] [LOCATION] area or. We do, but if it is outside of that area, we would just need to make sure that we' guess, like setting the delivery for [DURATION] [DURATION] where we're already sort of in that area. You know what I mean? Okay. Yep. I was just trying to. Because we live kind of over by [LOCATION] and I didn't know if it would be easier just to have it delivered versus us trying to go get it. Oh, I see what you're saying. The chances of breaking it, I guess, is what I'm concerned about. Yeah. Let me see. I know that we do head over to [LOCATION] sometimes. I don't see anything for [LOCATION] as of late. And for Delivery would be [MONEY_AMOUNT] plus tax. Okay. Otherwise, if we were to pick it up, is it packaged, like, pretty sturdy or is it. So it's not. What we normally recommend is for to bring like you say you have like a pickup truck, put something really soft in the pickup truck, like a comforter, like an old comforter or something like that for the glass to kind of lay on and for it to kind of Have a flat spot to lay on. Okay, so is it something that if I wanted to order it today, I could decide yet if I visited with my [MARITAL_STATUS] to see once if we wanted to go get it or deliver it or should I just call back once we decide that? Yeah, you can order it today. We would probably have it done for you like sometime maybe by the end of next week, possibly into the following week. It doesn't take a crazy amount of time to get those done. So. Okay, and those are they the glass set for the tabletop. It kind of to some extent a heat resistant that you can put pots and pans on it or. So it's not tempered glass. So I would not recommend putting pots and pans directly on it. No. Okay, all. Do you do tempereds off? Yes. So tempered glass works a little bit differently. The price is going to be pretty different. We can't temper glass here. So tempered glass has to be cut to the specifications that you want it and then be tempered in order for it to gain that strength. So typically we send those out on order. They take about [DURATION] [DURATION] to come in and then we would call you for either pick up delivery. Okay. Could I get a quote on a tempered glass one or. Yeah, yeah, for sure. Hold on just a second. This is going to take me slightly longer to quote out. Do you mind if I place you on a really brief hold? No, that's perfectly fine. Thank you. Yeah, you're welcome. Hold on just a second. Hi. Thank you so much for holding. You still there? Yes, I am. Okay, so for the same thing, but tempered, it would be [MONEY_AMOUNT] plus tax. And like I said, they take about [DURATION] [DURATION] to come in. Okay, that's perfectly fine, I think. Can I go ahead and order the tempered one? Yeah, you want to get that one order now? Ye, if I could please. And then can I just call back like I said and decide whether or not we want it delivered versus if we will pick it up? Yes, for sure. Okay. Okay, let me go ahead and get all your information in here. What was your first name? [PERSON_NAME]. It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Perfect. And can please you spell your last name out for me? Yep. [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Perfect. Okay. And what's a good callb back number for you? Perfect. And what is your address? [LOCATION] [LOCATION] [LOCATION]. And your zip code? [LOCATION]. Perfect. And then do you have a good email address where I can send you a copy to sign in return? Yep. Perfect. So I do Need a signed copy in order to get this on order. I also do require a 50% deposit. So really quick, we'get that in the computer. Okay. And these are the size. This is the size you need, correct? Yes. The 76x42. Perfect. Just because tempered glass can't be altered or cut or anything once it's done. So I want to make sure we get that correct. Y tempered glass with polished edges. You'looking at [MONEY_AMOUNT]. [MONEY_AMOUNT] plus tax. All right, so after tax, it comes to [MONEY_AMOUNT]. [MONEY_AMOUNT]. Okay. And divided by two. So your deposit would be [MONEY_AMOUNT]. [MONEY_AMOUNT]. Okay. Can I pay with a credit card? Yes. What type of card did you want to use? It s a Visa. Perfect. Just give me a minute. It's going to load here for a second. Yes, no problem. Okay. And the name on the card is [PERSON_NAME] [PERSON_NAME]. Yes. Perfect. Okay. All right, I'm ready for the number when you are. It's [CREDIT_CARD_NUMBER]. Perfect. The expiration [CREDIT_CARD_EXPIRATION]. The security code [CREDIT_CARD_CVV]. Perfect. And then I just need the zip code associated with the billing address. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Awesome. Let me make sure. Don'make any typos. Perfect. That went through just fine. You should also be getting an email confirmation of the payment. And I'm just going to go ahead and send you a quick email. It's basically you can either reply directly to the email saying like, yes, looks good, please proceed, or if you can e sign it and then send it back. That would be super helpful. Once I have that, I will be able to place the order for the glass. Okay, sounds good. And then you guys will just give me a call once it's in ye Once it's here, we'll give you a call. Usually, like I said, it takes about [PHONE_NUMBER] [DURATION]. Ish. Give or take. Okay. All right, you should be getting that email within about [DURATION] [DURATION] [DURATION] [DURATION], and I'll keep an eye out you for your reply. All right, thank you so much. You're welcome. We'll talk to you soon. Ye bye."
125,2104,US_TELECOM_100_AH_(174),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(174)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.90528935,0.9052893475682088,1084.0,2529,2529,2.3330258302583027,104,9,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME]",44,False,88.37,234,82,46,0,106,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:22.86-00:23.52] Customer: Hello?
[00:25.88-00:30.05] Customer: Hello? Hello? Hey, is this [PERSON_NAME]?
[00:30.88-00:32.51] Agent: You got her. Ms.
[00:32.53-00:34.42] Agent: [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION].
[00:34.47-00:35.63] Agent: How are you doing?
[00:35.81-00:37.67] Customer: I'm doing fine, thank you.
[00:37.85-00:41.36] Agent: Oh, you remember we talk about your home [LOCATION].
[00:41.42-00:48.45] Customer: Yes, yes. Yeah, and I, I guess I should have called you back but I, I got sidetracked.
[00:48.48-00:56.51] Customer: We've had a death in the family and, and doing things like that and, and anyway, I'm going to have to pass on that.
[00:56.53-01:04.04] Customer: In fact I'm going to need to cross spectrum because I realize I have been paying for voicemail almost $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:04.18-01:06.06] Customer: I don't even have voicemail on this phone.
[01:06.11-01:14.59] Agent: Misteris, now you understand why I called you that particular day and quoted you the new discounted price for your home.
[01:14.73-01:18.06] Agent: I quoted you $[MONEY_AMOUNT] per [DURATION], you remember?
[01:18.44-01:23.44] Customer: Yeah, but it was for something else that I was going to have to pay $[MONEY_AMOUNT] $[MONEY_AMOUNT] for.
[01:23.62-01:26.41] Customer: Totally different than what my issue is.
[01:26.98-01:28.75] Agent: Oh, I understand that.
[01:28.89-01:34.41] Agent: M this. You remember you mentioned you're paying above $[MONEY_AMOUNT] for the service that you are using?
[01:35.86-01:37.84] Customer: Yeah, it's [MONEY_AMOUNT] [MONEY_AMOUNT].
[01:37.99-01:44.48] Agent: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Thing is that you are dropping your bill down to $[MONEY_AMOUNT].
[01:44.55-01:49.03] Agent: You are not going to pay any extra for voicemails for anything.
[01:49.17-01:54.42] Agent: You will be getting the home phone, the Internet, wi fi and hpot.
[01:54.60-02:02.93] Agent: On top of that you will be able to get a free mobile unlimited line from [ORGANIZATION] if you want.
[02:02.99-02:08.79] Agent: That's totally optional. And your bill will be $[MONEY_AMOUNT] fixed.
[02:10.01-02:11.38] Customer: I don't need any phones.
[02:11.48-02:13.59] Customer: I've got an [ORGANIZATION] iPhone,
[02:16.46-02:20.12] Customer: my mobile and I'm paying different on that.
[02:20.15-02:21.69] Customer: That's a total different bill.
[02:23.15-02:24.97] Customer: That is not on the [ORGANIZATION].
[02:26.71-02:28.01] Customer: It is [ORGANIZATION]. Yes.
[02:28.10-02:29.06] Customer: Oh, I got it.
[02:29.19-02:29.97] Agent: Understandable.
[02:31.59-02:38.99] Agent: If you just want the Internet service, you can get the Internet with wi fi and hardspot in $[MONEY_AMOUNT].
[02:39.03-02:45.39] Agent: I was just trying to help you out in a bundle where you can pay less and use more.
[02:45.52-03:00.17] Agent: Like if you're paying [MONEY_AMOUNT] just for the Internet then why not you go for [MONEY_AMOUNT] and use a home phone, free mobile line, high speed Internet and pay $[MONEY_AMOUNT] in total and that will be fixed for [DURATION] [DURATION].
[03:00.23-03:02.43] Agent: You will not be afraid of losing the price.
[03:04.41-03:09.68] Agent: And the $[MONEY_AMOUNT] thing that you are thinking right now, that's only the one time thing.
[03:09.70-03:11.54] Customer: Is that inansv real?
[03:11.85-03:22.79] Agent: We got the instructions like if you're helping a customer with the price reduction, help them but they have to pay the first time invoice.
[03:22.86-03:27.85] Agent: That is $[MONEY_AMOUNT] just for the new equipment and the [OCCUPATION] visit.
[03:28.01-03:31.68] Agent: You are not going to pay [MONEY_AMOUNT] on the next [DURATION].
[03:31.85-03:36.56] Agent: This is just for the first time one time charge from second [DURATION].
[03:36.69-03:41.72] Agent: You are just going to pay a fixed bill of [MONEY_AMOUNT] per [DURATION].
[03:42.69-03:47.57] Agent: That's it. And [PERSON_NAME], you are not the only one who is facing these problems.
[03:47.69-03:52.48] Agent: There are 239 customers in [LOCATION] in this town.
[03:52.61-03:54.25] Agent: They are paying outrageous amount.
[03:54.31-03:56.06] Agent: So I got a list to call all of them.
[03:56.09-03:59.40] Agent: It's my job to let them know that this is the price.
[03:59.69-04:03.64] Agent: Because once I call them and let them know if they are re interested, that's good.
[04:03.77-04:06.98] Agent: If not, I can simply let my [OCCUPATION] know that I call.
[04:07.13-04:09.38] Agent: These are the comments, you can hear the recording.
[04:09.47-04:12.21] Agent: What customers reply. They don't want the discount.
[04:12.32-04:14.28] Agent: So we are just completing our job.
[04:14.40-04:18.97] Agent: So none of the customers can say [ORGANIZATION] call us to provide the discounts.
[04:19.12-04:21.78] Agent: You understand? I understand.
[04:21.83-04:23.62] Agent: I understand where they're coming from.
[04:24.48-04:27.77] Agent: You know, today, you know,
[04:30.07-04:35.12] Agent: I don't know if you heard that saying, you gething nothing'free you know,
[04:36.65-04:40.52] Agent: some deals are too good to be true and there is a catch somewhere.
[04:40.57-04:42.52] Agent: If you don't get it now, you will later.
[04:42.69-04:49.90] Agent: As being honest with you, if there is something that I am hiding that is not type of a direct thing.
[04:49.96-04:52.65] Agent: As I mentioned right now, I'm totally open to you.
[04:52.69-05:10.56] Agent: I said like I'm gonna simply share all these reg recordings and the information with my [OCCUPATION] just to refer him that These are the 239 callars, the list I call this customer, these are the recordings, I help them with the discounts and these are the customers.
[05:10.63-05:13.50] Agent: I called them and they never replied.
[05:13.58-05:16.31] Agent: So well, so these are the recordings for these customers.
[05:16.49-05:18.64] Agent: So I'm not going to lie on this call.
[05:18.75-05:33.07] Agent: Secondly, before you receive [OCCUPATION], before any change, you will be receiving the confirmation email from [ORGANIZATION] mentioning the same price that I am quoting you right now.
[05:33.13-05:38.03] Agent: If you want I can share the official PDF file with you.
[05:38.21-05:44.83] Agent: The [ORGANIZATION] official PDF file that shows you the pricing [OCCUPATION] [OCCUPATION] charge everything.
[05:44.93-05:50.56] Agent: So you will be having confirmation right in front of you eyys and you will be more than satisfied.
[05:50.63-05:55.66] Agent: If you want, that's not even a problem for me to process and send you the confirmation Sleep.
[05:55.68-05:57.19] Agent: I was just waiting for your callack.
[05:57.25-06:00.28] Agent: That's it. Well, I'll tell you what.
[06:00.35-06:11.24] Agent: The best way that you can deal with me is to send me what you're telling me all this information to decide to make a decision on.
[06:11.39-06:19.04] Customer: Send it to me so that my daughter can'it like is it possible for you right now?
[06:19.11-06:24.37] Customer: Like if I send you the official screen, the PDF file to the email.
[06:24.40-06:26.38] Customer: Would that be a good enough for you?
[06:26.41-06:31.11] Customer: Like, can you open your email and have a look on that PDF file?
[06:31.56-06:36.79] Customer: Yes, you can send it to me on my email and that way, that way she can visibly see it.
[06:37.25-06:39.79] Agent: Great. So if you please
[06:41.52-06:47.29] Agent: like wait for just one moment, let me simply send this PDF file over to your email.
[06:47.32-06:51.48] Agent: You can confirm that I received it and you can discuss with your daughter.
[06:51.54-07:01.58] Agent: This will be the thing is that the reason I'm sharing this PDF file with you is that you will be having a written proof in your hand directly from [ORGANIZATION].
[07:02.00-07:05.09] Agent: Will this PDF is directly from [ORGANIZATION].
[07:05.15-07:14.02] Agent: That shows the [ORGANIZATION] [ORGANIZATION] number, that shows the [ORGANIZATION] logo and everything with the service on the confirmation email.
[07:14.64-07:19.31] Customer: Well, is it sen it to me like I am doing it?
[07:19.73-07:22.10] Customer: No. No. Okay, okay.
[07:22.13-07:25.02] Customer: I'm sorry, I'm not understanding that exactly.
[07:25.13-07:34.99] Agent: I'm just trying to make you satisfied as much as I can because I am not allowed to proceed with any, anything like that if customer is not satisfied.
[07:35.40-07:48.15] Customer: You think that there is something a catch here like I'm quoting you [MONEY_AMOUNT] for the service and you might be ending up paying above the same bills that you're paying right now and you will be getting like ending up paying two bills or something like that, right?
[07:48.65-07:50.04] Customer: Yeah. See
[07:51.38-08:04.98] Customer: I've got to. This is something on my list I've got to do is I've got to get with [ORGANIZATION] [ORGANIZATION] to find out because I've been paying my iPhone through monthly payments with them and.
[08:05.13-08:09.13] Customer: And I have no clue how much is is pa.
[08:09.18-08:14.15] Customer: They don t. They don't let me know that and it kind of bothers me and.
[08:14.81-08:17.31] Customer: But it's my fault that I haven't looked into it.
[08:17.34-08:22.86] Customer: I guess I'm just too trustorthy on too many things and then I'm leery on other things.
[08:22.94-08:32.60] Customer: But anyway, I've got to get with them because I'm paying $[MONEY_AMOUNT] [DURATION] [DURATION] on top of what I'm paying tr.
[08:33.46-08:41.86] Customer: Yeah. Yes. I'm paying [MONEY_AMOUNT] for my mobile and it's part of my payment on my phone, iPhone, them buying from them.
[08:42.05-08:48.26] Customer: And so they don't let me know how much I have left on it or anything.
[08:49.09-08:54.95] Customer: So I am paying a lot more for, you know, for [ORGANIZATION] on what I'm getting.
[08:55.33-09:00.71] Agent: So right now in order to send you the PDF file, I'm going to select the tentative date.
[09:00.76-09:06.89] Agent: That doesn't mean like this date is going to make effect on your home or somebody is going to Visit you.
[09:07.00-09:11.88] Agent: This is just to create the reference number and everything and send it to you.
[09:11.94-09:17.58] Agent: Just one moment. [PERSON_NAME] [PERSON_NAME], Let me put your name on it and I'm going to send you this one.
[09:18.84-09:22.96] Agent: Just one moment. Let me share this with you real quick on the email so you can look into that.
[09:23.03-09:25.91] Agent: You can open up in front of you and we can discuss this one.
[09:26.09-09:28.93] Agent: Just one momentkay.
[09:30.20-09:33.38] Agent: Once you got this PDF file in front of you,
[09:34.68-09:36.15] Agent: you will be more than satisfied.
[09:36.20-09:40.54] Agent: I'm going to simply say the confirmation order as the subject of the email.
[09:42.12-09:45.83] Agent: And this doesn't mean like someone is going to visit you on your home.
[09:47.85-09:52.59] Agent: This doesn't mean that I'm okay this so that I'm going to do this.
[09:53.37-09:54.52] Agent: That's what I'm saying.
[09:54.64-09:58.10] Agent: I can't okay this because I get myself in trou.
[09:58.25-10:01.95] Customer: Okay, I understand that I'm trusting you.
[10:02.57-10:08.07] Customer: I have to apologize because I don't grasp things like I used to.
[10:08.20-10:10.39] Customer: You know, things are still.
[10:10.48-10:13.51] Customer: But I'm not the only one at my age is feeling this.
[10:13.56-10:16.02] Customer: But I understand. I totally respect you, ma'am.
[10:16.13-10:17.58] Customer: I totally respect you.
[10:17.73-10:19.07] Customer: Don't worry about that.
[10:19.20-10:27.45] Agent: The reason I'm sharing the PDF file with you, if you think that is beneficial for you, if you think that will work for you and you'saving money.
[10:28.83-10:30.50] Agent: I'm totally being honest with you.
[10:30.56-10:32.11] Agent: I haven't hide anything.
[10:32.18-10:34.28] Agent: I told you this will be the monthly charge.
[10:34.43-10:36.97] Agent: This will be the first time payment.
[10:37.35-10:40.79] Customer: You remember? Yeah, I remember.
[10:40.89-10:48.23] Agent: And I'm. I'm not trying to sound untrustworthy at all, but you.
[10:48.38-10:50.36] Customer: I understand your concern.
[10:50.55-10:53.35] Unknown: It's a normal behavior from the customers.
[10:53.42-10:56.09] Unknown: I totally understand. Okay.
[10:56.19-10:59.21] Unknown: The way I'm calling you sounds like a scam call.
[10:59.31-11:03.38] Unknown: I understand that. I am totally aware of all these things.
[11:03.53-11:06.60] Unknown: I expect the same things from every customer.
[11:06.73-11:08.48] Unknown: I am not bothered by you.
[11:08.61-11:10.01] Unknown: I'm not bothered by your questions.
[11:10.05-11:12.60] Unknown: You can ask me [MONEY_AMOUNT] or 150 questions.
[11:12.65-11:13.72] Unknown: That's not a problem.
[11:15.82-11:21.72] Unknown: Oay. Okay, so first of all, open up your email and open the attached file.
[11:23.38-11:25.11] Unknown: But you're gonna want me to make a decision.
[11:25.17-11:28.23] Unknown: But I m. No, don't worry about that.
[11:28.30-11:30.04] Unknown: Don't even worry about.
[11:30.23-11:31.92] Unknown: I'm sorry. I'm sorry, [PERSON_NAME].
[11:32.03-11:33.00] Unknown: Sor your.
[11:35.54-11:37.10] Unknown: You don't need to be sorry.
[11:37.16-11:40.23] Unknown: You are like respectful for me.
[11:40.26-11:41.79] Unknown: You are this senior.
[11:41.85-11:44.09] Unknown: Like you are really old, right?
[11:44.83-11:46.81] Unknown: Yeah, I'old I'm [PERSON_AGE].
[11:46.90-11:49.45] Unknown: If I compare myself with you, I'm just [PERSON_AGE].
[11:49.50-11:51.05] Unknown: I'm just like your grandkids.
[11:51.14-11:52.82] Unknown: Don't be sorry with Me.
[11:53.60-11:57.51] Unknown: Okay. If you are in your [PERSON_AGE] [PERSON_AGE].
[11:57.61-11:59.17] Unknown: Are you in your [PERSON_AGE]?
[11:59.36-12:02.14] Unknown: I am [PERSON_AGE]. You re [PERSON_AGE] years.
[12:02.19-12:05.96] Unknown: Same age as my great granddaughter [PERSON_NAME].
[12:06.10-12:08.50] Unknown: There's nothing for you to be sorry.
[12:09.48-12:11.06] Unknown: You can simply order me.
[12:11.11-12:14.93] Unknown: That's it. If there is something I am going to apologize for you.
[12:19.74-12:21.03] Unknown: You got the email?
[12:24.89-12:27.07] Unknown: You got it. Just open the attachment.
[12:27.18-12:32.74] Unknown: Contact information and no international calling is block.
[12:32.80-12:35.70] Unknown: Please contact and [OCCUPATION] enable this.
[12:35.80-12:37.05] Unknown: That's the post production.
[12:37.10-12:39.67] Unknown: That's the post sale process and that's not a problem.
[12:42.91-12:48.53] Unknown: So now you see the contact information and service address that seems like yours, right.
[12:49.88-12:58.34] Unknown: If you go down to the monthly charges that says $[MONEY_AMOUNT] for the Internet, $[MONEY_AMOUNT] for the Wi Fi that makes $[MONEY_AMOUNT].
[12:58.75-13:02.70] Unknown: A mobile line that I coded you, it's totally free, unlimited.
[13:03.88-13:06.33] Unknown: It's not show me prices about anything.
[13:06.40-13:10.87] Unknown: Yes. The thing that is included it says free
[13:12.12-13:16.54] Unknown: voiceline is $[MONEY_AMOUNT] [DURATION] [DURATION] discount for 12.
[13:17.04-13:18.71] Unknown: I don't have voice line.
[13:18.88-13:20.42] Unknown: I'm been paying. Understand.
[13:20.80-13:25.38] Unknown: I understand that right now you are paying [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] just for the Internet, right?
[13:28.04-13:35.66] Unknown: [MONEY_AMOUNT]. No, I'm paying [MONEY_AMOUNT] [MONEY_AMOUNT] for Internet and my home phone.
[13:36.02-13:38.25] Unknown: Home phone, right. Yes.
[13:38.42-13:41.33] Unknown: This [MARITAL_STATUS] line is same like your home phone.
[13:41.87-13:43.52] Unknown: Yeah, but I don't have it.
[13:44.07-13:47.31] Unknown: Nobody. I've got. I've got an answering machine.
[13:47.45-13:49.80] Unknown: That's how I get messages through that.
[13:50.59-13:59.97] Unknown: This in this, this if like if you say if you see the voice line there are 35 calling features built in this line.
[14:00.02-14:01.97] Unknown: This is not a typical landline.
[14:02.10-14:10.45] Unknown: You will be havinging answering machines, voicemails, everything built in this you does not have to pay any single [MONEY_AMOUNT] on top of that.
[14:12.66-14:21.50] Unknown: Now if you go down, if you scroll down the page it says initial payment first [DURATION] of service [MONEY_AMOUNT] [MONEY_AMOUNT].
[14:21.54-14:27.58] Unknown: That includes Internet, phone, Wi Fi hardspot, one time professional installation fees.
[14:27.68-14:30.52] Unknown: $[MONEY_AMOUNT]. It doesn't have that on there.
[14:30.54-14:33.41] Unknown: It doesn't have any price of anything there
[14:34.79-14:39.62] Unknown: be if you scroll down the page, there will be two pages in total.
[14:44.88-14:46.12] Unknown: That's as far as it's going.
[14:46.15-14:54.05] Unknown: And there's nothing else like once you see the monthly charges that says business Internet and business communications, right?
[14:56.86-15:02.21] Unknown: Yeah. It goes down to initial payment first [DURATION] of service on time charges.
[15:02.27-15:04.27] Unknown: Yes, that's what I'm referring.
[15:04.86-15:08.55] Unknown: But there's nothing. No, doesn't tell you what the charges are.
[15:09.05-15:11.15] Unknown: Oh, you're not able to see that.
[15:11.86-15:18.67] Unknown: No, that one on the business on the voice line is on there but the other nothing down, right?
[15:19.22-15:24.11] Unknown: Nothing. Let me simply go ahead and send you again.
[15:24.17-15:27.93] Unknown: Just one moment. It will be a Just one moment.
[15:27.96-15:30.15] Unknown: Let me share this picture with your real quick.
[15:30.20-15:34.70] Unknown: So will, I wasn't the impression that you are able to see all these things.
[15:35.72-15:39.13] Unknown: See I'm still learning this too so I'm not real
[15:41.15-15:43.74] Unknown: inep on this stuff either.
[15:44.08-15:45.37] Unknown: So just one moment.
[15:45.40-15:46.70] Unknown: Ms. [PERSON_NAME] [PERSON_NAME]
[15:48.39-15:49.39] Unknown: I'm just trying to.
[15:49.45-15:52.96] Unknown: I'm not like sending you these things just to ask you.
[15:53.03-15:54.62] Unknown: Now you understand everything.
[15:54.71-15:55.75] Unknown: Sign up for this.
[15:55.88-15:58.03] Unknown: I'm just trying to keep my words here.
[15:58.08-16:01.46] Unknown: I'm just trying to let you know that I am not lying on this call.
[16:02.55-16:06.08] Unknown: Okay. This is just for that Costus, nothing else.
[16:06.18-16:10.89] Unknown: Just one moment. I'm going to send you a picture right now in the same attachment.
[16:11.63-16:15.10] Unknown: Have a look on this one you might receive another email from my side.
[16:15.46-16:16.32] Unknown: Okay,
[16:20.01-16:21.24] Unknown: you received it.
[16:25.46-16:32.43] Unknown: No, I guess I need to go back to just refresh the email going to do
[16:46.91-16:48.29] Unknown: you got the new one
[16:52.60-16:54.38] Unknown: confirmation recorder?
[17:01.00-17:02.38] Unknown: I'm not getting it.
[17:03.32-17:10.69] Unknown: The new screenshot I shared with you on the same emaillis.com [EMAIL_ADDRESS] on the same email I replied on the same email.
[17:14.14-17:17.64] Unknown: It's got a reconf confirmation order there so thank you.
[17:17.98-17:19.88] Unknown: Thank you. In best regards to me
[17:21.18-17:23.57] Unknown: There will be attachment on top of that.
[17:23.74-17:24.92] Unknown: If you see that
[17:26.35-17:27.77] Unknown: I attach the file
[17:28.98-17:30.01] Unknown: the picture.
[17:32.11-17:33.72] Unknown: Okay, now I see.
[17:34.42-17:40.13] Unknown: Now you see. First [DURATION] of service [MONEY_AMOUNT] one time char is $[MONEY_AMOUNT].
[17:40.20-17:42.30] Unknown: Same that I quoted you on the call,
[17:43.99-17:49.64] Unknown: right? Yes. This will be the service that includes your home phone.
[17:49.70-17:52.44] Unknown: That includes your home Internet, wif and hardspot.
[17:52.58-17:55.30] Unknown: You are just going to pay $[MONEY_AMOUNT].
[17:56.47-17:59.43] Unknown: I am sorry [PERSON_NAME], but I'm getting an important phone call coming in.
[17:59.45-18:01.14] Unknown: I've got it Che on my sure.
[18:01.19-18:02.64] Unknown: I'm going to call you back after [DURATION] [DURATION] [DURATION].
[18:02.70-18:02.88] Unknown: Oay.","Hello? Hello? Hello? Hey, is this [PERSON_NAME]? You got her. Ms. [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? I'm doing fine, thank you. Oh, you remember we talk about your home [LOCATION]. Yes, yes. Yeah, and I, I guess I should have called you back but I, I got sidetracked. We've had a death in the family and, and doing things like that and, and anyway, I'm going to have to pass on that. In fact I'm going to need to cross spectrum because I realize I have been ","Hello? Hello? Hello? Hey, is this [PERSON_NAME]? You got her. Ms. [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? I'm doing fine, thank you. Oh, you remember we talk about your home [LOCATION]. Yes, yes. Yeah, and I, I guess I should have called you back but I, I got sidetracked. We've had a death in the family and, and doing things like that and, and anyway, I'm going to have to pass on that. In fact I'm going to need to cross spectrum because I realize I have been paying for voicemail almost $[MONEY_AMOUNT] [DURATION] [DURATION]. I don't even have voicemail on this phone. Misteris, now you understand why I called you that particular day and quoted you the new discounted price for your home. I quoted you $[MONEY_AMOUNT] per [DURATION], you remember? Yeah, but it was for something else that I was going to have to pay $[MONEY_AMOUNT] $[MONEY_AMOUNT] for. Totally different than what my issue is. Oh, I understand that. M this. You remember you mentioned you're paying above $[MONEY_AMOUNT] for the service that you are using? Yeah, it's [MONEY_AMOUNT] [MONEY_AMOUNT]. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Thing is that you are dropping your bill down to $[MONEY_AMOUNT]. You are not going to pay any extra for voicemails for anything. You will be getting the home phone, the Internet, wi fi and hpot. On top of that you will be able to get a free mobile unlimited line from [ORGANIZATION] if you want. That's totally optional. And your bill will be $[MONEY_AMOUNT] fixed. I don't need any phones. I've got an [ORGANIZATION] iPhone, my mobile and I'm paying different on that. That's a total different bill. That is not on the [ORGANIZATION]. It is [ORGANIZATION]. Yes. Oh, I got it. Understandable. If you just want the Internet service, you can get the Internet with wi fi and hardspot in $[MONEY_AMOUNT]. I was just trying to help you out in a bundle where you can pay less and use more. Like if you're paying [MONEY_AMOUNT] just for the Internet then why not you go for [MONEY_AMOUNT] and use a home phone, free mobile line, high speed Internet and pay $[MONEY_AMOUNT] in total and that will be fixed for [DURATION] [DURATION]. You will not be afraid of losing the price. And the $[MONEY_AMOUNT] thing that you are thinking right now, that's only the one time thing. Is that inansv real? We got the instructions like if you're helping a customer with the price reduction, help them but they have to pay the first time invoice. That is $[MONEY_AMOUNT] just for the new equipment and the [OCCUPATION] visit. You are not going to pay [MONEY_AMOUNT] on the next [DURATION]. This is just for the first time one time charge from second [DURATION]. You are just going to pay a fixed bill of [MONEY_AMOUNT] per [DURATION]. That's it. And [PERSON_NAME], you are not the only one who is facing these problems. There are 239 customers in [LOCATION] in this town. They are paying outrageous amount. So I got a list to call all of them. It's my job to let them know that this is the price. Because once I call them and let them know if they are re interested, that's good. If not, I can simply let my [OCCUPATION] know that I call. These are the comments, you can hear the recording. What customers reply. They don't want the discount. So we are just completing our job. So none of the customers can say [ORGANIZATION] call us to provide the discounts. You understand? I understand. I understand where they're coming from. You know, today, you know, I don't know if you heard that saying, you gething nothing'free you know, some deals are too good to be true and there is a catch somewhere. If you don't get it now, you will later. As being honest with you, if there is something that I am hiding that is not type of a direct thing. As I mentioned right now, I'm totally open to you. I said like I'm gonna simply share all these reg recordings and the information with my [OCCUPATION] just to refer him that These are the 239 callars, the list I call this customer, these are the recordings, I help them with the discounts and these are the customers. I called them and they never replied. So well, so these are the recordings for these customers. So I'm not going to lie on this call. Secondly, before you receive [OCCUPATION], before any change, you will be receiving the confirmation email from [ORGANIZATION] mentioning the same price that I am quoting you right now. If you want I can share the official PDF file with you. The [ORGANIZATION] official PDF file that shows you the pricing [OCCUPATION] [OCCUPATION] charge everything. So you will be having confirmation right in front of you eyys and you will be more than satisfied. If you want, that's not even a problem for me to process and send you the confirmation Sleep. I was just waiting for your callack. That's it. Well, I'll tell you what. The best way that you can deal with me is to send me what you're telling me all this information to decide to make a decision on. Send it to me so that my daughter can'it like is it possible for you right now? Like if I send you the official screen, the PDF file to the email. Would that be a good enough for you? Like, can you open your email and have a look on that PDF file? Yes, you can send it to me on my email and that way, that way she can visibly see it. Great. So if you please like wait for just one moment, let me simply send this PDF file over to your email. You can confirm that I received it and you can discuss with your daughter. This will be the thing is that the reason I'm sharing this PDF file with you is that you will be having a written proof in your hand directly from [ORGANIZATION]. Will this PDF is directly from [ORGANIZATION]. That shows the [ORGANIZATION] [ORGANIZATION] number, that shows the [ORGANIZATION] logo and everything with the service on the confirmation email. Well, is it sen it to me like I am doing it? No. No. Okay, okay. I'm sorry, I'm not understanding that exactly. I'm just trying to make you satisfied as much as I can because I am not allowed to proceed with any, anything like that if customer is not satisfied. You think that there is something a catch here like I'm quoting you [MONEY_AMOUNT] for the service and you might be ending up paying above the same bills that you're paying right now and you will be getting like ending up paying two bills or something like that, right? Yeah. See I've got to. This is something on my list I've got to do is I've got to get with [ORGANIZATION] [ORGANIZATION] to find out because I've been paying my iPhone through monthly payments with them and. And I have no clue how much is is pa. They don t. They don't let me know that and it kind of bothers me and. But it's my fault that I haven't looked into it. I guess I'm just too trustorthy on too many things and then I'm leery on other things. But anyway, I've got to get with them because I'm paying $[MONEY_AMOUNT] [DURATION] [DURATION] on top of what I'm paying tr. Yeah. Yes. I'm paying [MONEY_AMOUNT] for my mobile and it's part of my payment on my phone, iPhone, them buying from them. And so they don't let me know how much I have left on it or anything. So I am paying a lot more for, you know, for [ORGANIZATION] on what I'm getting. So right now in order to send you the PDF file, I'm going to select the tentative date. That doesn't mean like this date is going to make effect on your home or somebody is going to Visit you. This is just to create the reference number and everything and send it to you. Just one moment. [PERSON_NAME] [PERSON_NAME], Let me put your name on it and I'm going to send you this one. Just one moment. Let me share this with you real quick on the email so you can look into that. You can open up in front of you and we can discuss this one. Just one momentkay. Once you got this PDF file in front of you, you will be more than satisfied. I'm going to simply say the confirmation order as the subject of the email. And this doesn't mean like someone is going to visit you on your home. This doesn't mean that I'm okay this so that I'm going to do this. That's what I'm saying. I can't okay this because I get myself in trou. Okay, I understand that I'm trusting you. I have to apologize because I don't grasp things like I used to. You know, things are still. But I'm not the only one at my age is feeling this. But I understand. I totally respect you, ma'am. I totally respect you. Don't worry about that. The reason I'm sharing the PDF file with you, if you think that is beneficial for you, if you think that will work for you and you'saving money. I'm totally being honest with you. I haven't hide anything. I told you this will be the monthly charge. This will be the first time payment. You remember? Yeah, I remember. And I'm. I'm not trying to sound untrustworthy at all, but you. I understand your concern. It's a normal behavior from the customers. I totally understand. Okay. The way I'm calling you sounds like a scam call. I understand that. I am totally aware of all these things. I expect the same things from every customer. I am not bothered by you. I'm not bothered by your questions. You can ask me [MONEY_AMOUNT] or 150 questions. That's not a problem. Oay. Okay, so first of all, open up your email and open the attached file. But you're gonna want me to make a decision. But I m. No, don't worry about that. Don't even worry about. I'm sorry. I'm sorry, [PERSON_NAME]. Sor your. You don't need to be sorry. You are like respectful for me. You are this senior. Like you are really old, right? Yeah, I'old I'm [PERSON_AGE]. If I compare myself with you, I'm just [PERSON_AGE]. I'm just like your grandkids. Don't be sorry with Me. Okay. If you are in your [PERSON_AGE] [PERSON_AGE]. Are you in your [PERSON_AGE]? I am [PERSON_AGE]. You re [PERSON_AGE] years. Same age as my great granddaughter [PERSON_NAME]. There's nothing for you to be sorry. You can simply order me. That's it. If there is something I am going to apologize for you. You got the email? You got it. Just open the attachment. Contact information and no international calling is block. Please contact and [OCCUPATION] enable this. That's the post production. That's the post sale process and that's not a problem. So now you see the contact information and service address that seems like yours, right. If you go down to the monthly charges that says $[MONEY_AMOUNT] for the Internet, $[MONEY_AMOUNT] for the Wi Fi that makes $[MONEY_AMOUNT]. A mobile line that I coded you, it's totally free, unlimited. It's not show me prices about anything. Yes. The thing that is included it says free voiceline is $[MONEY_AMOUNT] [DURATION] [DURATION] discount for 12. I don't have voice line. I'm been paying. Understand. I understand that right now you are paying [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] just for the Internet, right? [MONEY_AMOUNT]. No, I'm paying [MONEY_AMOUNT] [MONEY_AMOUNT] for Internet and my home phone. Home phone, right. Yes. This [MARITAL_STATUS] line is same like your home phone. Yeah, but I don't have it. Nobody. I've got. I've got an answering machine. That's how I get messages through that. This in this, this if like if you say if you see the voice line there are 35 calling features built in this line. This is not a typical landline. You will be havinging answering machines, voicemails, everything built in this you does not have to pay any single [MONEY_AMOUNT] on top of that. Now if you go down, if you scroll down the page it says initial payment first [DURATION] of service [MONEY_AMOUNT] [MONEY_AMOUNT]. That includes Internet, phone, Wi Fi hardspot, one time professional installation fees. $[MONEY_AMOUNT]. It doesn't have that on there. It doesn't have any price of anything there be if you scroll down the page, there will be two pages in total. That's as far as it's going. And there's nothing else like once you see the monthly charges that says business Internet and business communications, right? Yeah. It goes down to initial payment first [DURATION] of service on time charges. Yes, that's what I'm referring. But there's nothing. No, doesn't tell you what the charges are. Oh, you're not able to see that. No, that one on the business on the voice line is on there but the other nothing down, right? Nothing. Let me simply go ahead and send you again. Just one moment. It will be a Just one moment. Let me share this picture with your real quick. So will, I wasn't the impression that you are able to see all these things. See I'm still learning this too so I'm not real inep on this stuff either. So just one moment. Ms. [PERSON_NAME] [PERSON_NAME] I'm just trying to. I'm not like sending you these things just to ask you. Now you understand everything. Sign up for this. I'm just trying to keep my words here. I'm just trying to let you know that I am not lying on this call. Okay. This is just for that Costus, nothing else. Just one moment. I'm going to send you a picture right now in the same attachment. Have a look on this one you might receive another email from my side. Okay, you received it. No, I guess I need to go back to just refresh the email going to do you got the new one confirmation recorder? I'm not getting it. The new screenshot I shared with you on the same emaillis.com [EMAIL_ADDRESS] on the same email I replied on the same email. It's got a reconf confirmation order there so thank you. Thank you. In best regards to me There will be attachment on top of that. If you see that I attach the file the picture. Okay, now I see. Now you see. First [DURATION] of service [MONEY_AMOUNT] one time char is $[MONEY_AMOUNT]. Same that I quoted you on the call, right? Yes. This will be the service that includes your home phone. That includes your home Internet, wif and hardspot. You are just going to pay $[MONEY_AMOUNT]. I am sorry [PERSON_NAME], but I'm getting an important phone call coming in. I've got it Che on my sure. I'm going to call you back after [DURATION] [DURATION] [DURATION]. Oay."
126,424,20230302-173507_8124243968,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230302-173507_8124243968-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.905283,0.9052829511369134,982.0,2067,2067,2.104887983706721,230,10,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.37,184,138,46,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:04.46-00:07.71] Agent: Hello? Hello, this is [PERSON_NAME] from [ORGANIZATION].
[00:07.74-00:08.96] Agent: How are you doing today?
[00:09.26-00:11.23] Customer: I'm fine, how can I help you?
[00:12.78-00:16.11] Agent: Can I talk to the authorized person who makes decision?
[00:18.18-00:24.00] Customer: Actually, actually this car is regarding for the Internet, telephone line and TV services.
[00:24.70-00:25.91] Customer: I already have them.
[00:27.59-00:33.50] Agent: I have [ORGANIZATION]. Oh, I know, I know sir, you already have [ORGANIZATION].
[00:33.55-00:39.49] Agent: That's why I'm calling you because I will let you know that [ORGANIZATION] place a new lines around your business per.
[00:43.31-00:46.73] Agent: Hello? Because [ORGANIZATION] is going to.
[00:46.76-00:47.34] Customer: What?
[00:49.88-00:58.16] Agent: I will let you know that we are placed on new lines around your residence Furises.
[00:59.85-01:03.99] Agent: Okay, yeah, so that's why I'm calling you.
[01:09.02-01:10.19] Agent: Can you hear me?
[01:10.86-01:11.79] Customer: Yeah, I can hear you.
[01:11.82-01:16.45] Agent: So what's up? You put new lines in?
[01:16.63-01:21.01] Agent: Yes, we are putting the new lines around your residence, Mrs.
[01:21.08-01:27.99] Agent: Mr. [PERSON_NAME] and at this point of time we are running up the promotions for the residence customers.
[01:28.16-01:34.61] Agent: So our pring for the phone line Internet tvs have been dropped down up to 60%.
[01:34.79-01:42.37] Agent: So I can help you out the residence customers to help you out to lower down your monthly bill and save your money.
[01:42.55-01:45.84] Agent: So Mr. [PERSON_NAME], can you please [PERSON_NAME].
[01:45.90-01:47.67] Customer: Mr. [PERSON_NAME] is dead.
[01:48.92-01:50.69] Customer: And who am I speaking right now?
[01:51.19-01:52.94] Customer: Son in law. [PERSON_NAME].
[01:53.31-01:54.95] Agent: [PERSON_NAME]. Perfect. So Mr.
[01:55.00-01:59.38] Agent: [PERSON_NAME], at this point of time how many lines you are using for the residence?
[02:01.64-02:05.06] Customer: We have cable for the television.
[02:05.15-02:06.87] Agent: Hu. How many TV?
[02:07.01-02:09.34] Customer: One in the living room, one in the bedroom
[02:11.56-02:20.91] Agent: and Internet with Wi Fi ###fect you are using one Internet, two tvs and how many phone lines you have?
[02:21.21-02:26.02] Agent: One. Perfect. Can I have your residence locations?
[02:26.21-02:31.43] Agent: I have to put this one on my portals and I can give you the cheapest package.
[02:34.41-02:39.62] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[02:41.06-02:47.76] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[02:50.47-02:52.81] Agent: the [LOCATION]. What the zip code?
[02:53.19-03:00.19] Customer: [LOCATION]. [LOCATION], [LOCATION] [LOCATION] Just give me a quick second.
[03:00.22-03:11.00] Agent: I have to put this [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] correct y justes give me a quick second.
[03:16.26-03:24.76] Agent: I have to put this one on my portals so I can give you the cheapest package for the TV that contains like
[03:26.43-03:32.12] Agent: two TVS you are using for one telephone line along with one Internet.
[03:32.62-03:44.19] Agent: I can give you the premier package, the highest package I can give you $[MONEY_AMOUNT] that contains two tvs along with 65 hd channels.
[03:44.53-03:56.96] Agent: Include one telephone line with 35 calling features added on that along with two tvs along with the 600 megabytes ultra package.
[03:57.53-04:00.96] Agent: That is the package I can give you $[MONEY_AMOUNT].
[04:01.32-04:04.19] Customer: That's good. So is that a sound?
[04:04.49-04:06.26] Customer: Can you answer me a question?
[04:07.60-04:15.03] Customer: Go ahead. My question Is [ORGANIZATION] [ORGANIZATION] a local channel?
[04:16.69-04:20.26] Customer: If [ORGANIZATION] [ORGANIZATION] is a local channel, how come there's no volume?
[04:20.73-04:27.67] Agent: I can give you like the local channel along with TV news channels.
[04:28.00-04:39.25] Agent: Because you are currently using the olderipments now we are providing you the newer one and the best part is that at this point of time you don't have to pay a [MONEY_AMOUNT] [MONEY_AMOUNT] out of your pocket.
[04:39.29-04:42.50] Agent: Each and everything is technically from spectrum side so don't worry about that.
[04:42.53-04:46.64] Agent: Okay? Okay. They will come out at your residence place.
[04:46.70-04:49.28] Agent: They are providing the professional installations.
[04:49.38-05:07.88] Agent: They are replacing the older equipment with the newer one and you want to go with the newer equipment with the faster speed of Internet 600 megabytes with the one full lines with WiF FI hotspot with two tvs and the price is going to be fixed and locked in Drive for [DURATION] [DURATION].
[05:08.58-05:12.26] Agent: Okay. Okay [PERSON_NAME], so just Can I have your email address?
[05:12.31-05:14.57] Agent: So I have to send you each and everything in a written form.
[05:14.62-05:15.28] Agent: You can check that.
[05:15.31-05:17.00] Agent: What we going to do for you?
[05:18.02-05:30.19] Customer: That would be [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[05:31.69-05:34.93] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[05:34.99-05:36.21] Agent: Can I have your last name?
[05:36.31-05:41.04] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[05:42.38-05:43.99] Customer: It's. I have to spell it.
[05:44.02-06:05.77] Customer: The email. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[06:07.07-06:15.86] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] and the best number it's the [PHONE_NUMBER] this is the mail line number.
[06:16.06-06:21.36] Agent: Yes. Can you please provide me the cell phone number Whenever the [OCCUPATION] [OCCUPATION] I don't come out.
[06:22.13-06:23.92] Agent: You don't have the cell phone?
[06:24.25-06:38.48] Customer: I don't have a cell phone because like your any other person family members because whenever the [OCCUPATION] [OCCUPATION] send some codes on your cell phone number for the personal codes so I have that for the [OCCUPATION].
[06:39.21-06:45.27] Customer: Well if my [MARITAL_STATUS] has a cell phone I don't know the number I have to simply.
[06:45.40-06:49.83] Customer: Can you please check that because I have to send some personal passcods on the C.E.
[06:49.87-06:51.02] Customer: p.H. She's not here.
[06:51.69-06:58.53] Customer: No problem. I have to reach you back like tomorrow so you can give me the number tomorrow.
[06:58.63-07:11.96] Agent: No problem. I have to put this request on my portals and I can give you the fixed and log in price free installation for the Internet telephone lines for the two TVS with the premier business package.
[07:12.08-07:13.95] Agent: So just give me a quick second, Mr.
[07:14.00-07:18.29] Agent: [PERSON_NAME]. I have to put this call on my [OCCUPATION] [OCCUPATION] [OCCUPATION].
[07:18.39-07:19.72] Customer: He just confirming that.
[07:19.78-07:22.70] Agent: And what date to see the [OCCUPATION] like next [DURATION]?
[07:22.77-07:25.35] Customer: [DATE] [DATE] [DATE] or [DATE] [DATE] [DATE]?
[07:26.44-07:28.00] Customer: [DATE] would be great.
[07:28.18-07:30.43] Agent: And what time would you be prefer?
[07:30.81-07:32.14] Customer: Anyime in the morning.
[07:32.29-07:34.38] Agent: I have to tell [DATE] [DATE] [DATE].
[07:36.67-07:43.76] Agent: If they are not common [DATE] [DATE] [DATE], they will be reach you back on [DATE] [DATE] [DATE] the same time.
[07:44.23-07:51.37] Agent: Okay. Okay. If this [OCCUPATION] schedule is not on the [DATE] so they will be reach you back on
[07:52.87-07:57.06] Agent: [DATE] [DATE] [DATE]. Okay, so just give a quick second.
[07:57.11-07:58.35] Agent: I have to connect this call.
[07:58.38-08:05.36] Agent: One of my [OCCUPATION] [OCCUPATION] [OCCUPATION] he just give me a quick recap and we are good to go with that.
[08:05.41-08:06.71] Agent: So just be on the line.
[08:22.65-08:24.91] Agent: Thanks for holding. This is [PERSON_NAME] [PERSON_NAME].
[08:24.94-08:28.06] Agent: How are you? I'm fineying yourself H.
[08:28.09-08:36.76] Agent: Wonderful, sir. And you have placed the order for one Internet, two tvs with one native line.
[08:36.85-08:39.78] Agent: Total bill with $[MONEY_AMOUNT].
[08:41.57-08:50.92] Agent: Yeah. And your address is [LOCATION] [LOCATION] [LOCATION] [LOCATION], zip code [LOCATION].
[08:50.97-08:54.94] Agent: Correct? Correct. And the account is.
[08:55.04-08:58.10] Agent: Are you running like your residence?
[08:58.24-09:00.33] Agent: Any kind of business from your home?
[09:00.50-09:07.26] Agent: No. Okay. As this is [ORGANIZATION] [ORGANIZATION] so we are offering you the business services.
[09:07.40-09:10.59] Agent: So the account will be like small office home office.
[09:10.73-09:16.04] Agent: It will be under a business name that can be your name, [PERSON_NAME] [PERSON_NAME].
[09:16.66-09:19.92] Agent: We can use your name as a business name as an account.
[09:19.99-09:22.47] Agent: So account will be a business account.
[09:22.64-09:24.15] Agent: Would you mind going with that?
[09:24.46-09:25.70] Customer: I don't have no business.
[09:25.74-09:33.12] Agent: I'm [OCCUPATION]. I understand that this will be just for the best services to offer you the business account.
[09:33.29-09:41.24] Agent: Because if you wanted to get these services and these prom promotion we should have to offer you a small office home office.
[09:42.74-09:46.48] Agent: And this will not affecting any kind of like problem.
[09:48.03-09:51.25] Agent: This won't increase the monthly installment.
[09:53.43-09:55.77] Agent: The bill will be $[MONEY_AMOUNT].
[09:56.24-10:01.70] Agent: Yeah. Okay. Okay. But the account that you will be getting is through [ORGANIZATION] [ORGANIZATION].
[10:01.75-10:04.38] Agent: Okay. All right. Okay.
[10:04.47-10:06.18] Agent: And the price will be.
[10:06.31-10:10.89] Agent: Let me tell you for one online and you got two tvs, correct?
[10:11.27-10:12.05] Customer: Yeah.
[10:14.82-10:18.39] Agent: Okay, let me calculate price again.
[10:29.74-10:35.15] Agent: Okay. So the account will be under your name as [PERSON_NAME] [PERSON_NAME].
[10:35.50-10:43.73] Agent: And the email I have is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[10:43.83-10:51.32] Agent: [EMAIL_ADDRESS] I have Your mainline number [PHONE_NUMBER].
[10:51.77-10:57.91] Agent: Right. And do you have any CEL phone number for [OCCUPATION] to call you for the time of installation?
[10:58.38-11:04.32] Customer: Well, it's Like I told the young gentleman earlier, I myself I don't have a cell phone on old school.
[11:04.93-11:06.32] Customer: My [MARITAL_STATUS] has one.
[11:06.46-11:08.69] Customer: My [MARITAL_STATUS] has one, but I don't know the number.
[11:08.83-11:10.75] Agent: Okay, no problem, sir.
[11:11.04-11:22.71] Agent: And the order is going to be for 600 megabytes along with Wi Fi, [ORGANIZATION] Business TV with almost 125 plus channels, two HD boxes.
[11:23.09-11:25.31] Agent: Installation date will be [DATE] [DATE].
[11:25.40-11:28.32] Agent: Between [DATE] [DATE] [DATE] and [DATE] [DATE] [DATE].
[11:28.50-11:34.75] Agent: If [DATE] is not [DATE] is not available, we will schedule it for [DATE] [DATE] [DATE] which is Tuesday.
[11:36.82-11:40.32] Agent: Okay? Okay. And do you have pen, paper?
[11:44.74-11:46.48] Customer: No, but I can get some.
[11:46.86-11:47.60] Agent: Sure.
[12:12.11-12:26.96] Agent: Oay [PHONE_NUMBER]
[12:28.25-12:32.19] Agent: okay, perfect. My name is [PERSON_NAME] [PERSON_NAME].
[12:32.34-12:34.58] Agent: I'll be the person who's handling your account.
[12:34.62-12:37.10] Customer: Okay. Okay, One more thing.
[12:37.16-12:44.24] Agent: I will be getting a VIP approval, like [OCCUPATION] approval to approve this account under your location and the
[12:45.46-12:47.82] Agent: line line we are giving you.
[12:47.96-12:52.72] Agent: You want the new number or you have any existing number?
[12:53.37-12:55.50] Customer: No, we can use the same number.
[12:55.92-12:58.02] Agent: Do you have any existing number?
[12:58.61-12:59.93] Customer: No, I don't. No.
[13:00.07-13:02.23] Agent: So we would go with the new number.
[13:04.73-13:09.33] Customer: [PHONE_NUMBER] is my existing number.
[13:09.49-13:10.90] Agent: That is the spectrum.
[13:11.37-13:15.83] Agent: Yeah. Do you want to keep that same number or you want to go with the new one?
[13:16.12-13:18.78] Customer: No, I'll keep the same one because that's my phone.
[13:18.97-13:20.74] Agent: Okay. The procedure is going to be.
[13:20.76-13:23.69] Agent: Let me tell you when [OCCUPATION] gonna come there.
[13:23.74-13:34.17] Agent: He will be completely giving you a new installation for a new Internet there, for a new TV there with a new HD boxes there.
[13:34.30-13:39.28] Agent: They are re not going toa touch your existing Internet landline and TV services.
[13:41.62-13:50.54] Agent: There will be also with the new account, there will be also a new number to be get installed for the installation.
[13:51.04-13:59.12] Agent: Once he completed the job, you will be having two accounts active and the locations one with the new number, one with the old number.
[13:59.26-14:01.16] Agent: So you will call me back and let me know.
[14:01.18-14:06.42] Agent: Hey [PERSON_NAME], Rer we get the installation done, We'happy with the speed of Internet.
[14:06.88-14:14.02] Agent: Now we wanted our number from the old account which is active to shift to the new account.
[14:14.21-14:25.28] Agent: At that time I will transfer your that number from your old account to the new one and shift the new number on your old account.
[14:25.34-14:30.47] Agent: Okay? Okay, perfect. Do you have question regarding this one?
[14:30.85-14:32.22] Customer: No, I'm all set.
[14:32.41-14:38.88] Agent: Okay, wonderful. So one more time, you will be getting a small office home office account under your name as a business account.
[14:39.04-14:41.86] Agent: You will be getting these all services perfectly done for you.
[14:41.89-14:44.21] Agent: If [OCCUPATION] even ask you, they don't offer.
[14:44.27-14:46.74] Agent: But if [OCCUPATION] said you why you're getting business account.
[14:46.77-14:49.99] Agent: Just let them know you want the second account for the business 1.
[14:50.12-14:54.86] Agent: Do not discuss with him that you're doing this for the reducing down your bills.
[14:54.93-14:58.44] Agent: As we are helping you as a customer.
[14:58.58-15:00.13] Agent: So that's between us.
[15:00.23-15:03.35] Agent: You won't tell him that you wanted to cancel the old account.
[15:03.40-15:05.60] Agent: So you will be keeping the services both account.
[15:05.62-15:07.41] Agent: Okay. Right.
[15:08.96-15:10.72] Agent: Okay. Thank you so much, sir.
[15:10.84-15:15.53] Agent: And if I need a favor from you, would you mind doing this for me?
[15:15.84-15:17.13] Customer: Yeah, if I can.
[15:17.72-15:22.01] Agent: If one of our [OCCUPATION] he don't regular call customers.
[15:22.12-15:27.62] Agent: Sometime they randomly call customer and just they get the pitch.
[15:27.71-15:30.36] Agent: Yes, we are running the promotion as a regular one.
[15:30.48-15:33.46] Agent: And they ask you do you want these services?
[15:34.10-15:38.15] Agent: If they ask you that, you can just tell them yes, we want an
[15:39.41-15:42.27] Agent: business account or we have a residence location.
[15:42.46-15:50.82] Agent: We want a business services under this name, under this email, this number and these are the services we are looking for.
[15:50.88-15:54.86] Agent: So you will create a new whole new order for with him.
[15:55.00-15:57.20] Agent: So that will be confirmation from your side.
[15:57.25-15:58.57] Agent: This is not necessary.
[15:58.63-16:01.71] Agent: But sometime [OCCUPATION] do call customers.
[16:01.76-16:06.21] Agent: So making sure that if customers is doing this legit or not.
[16:06.25-16:11.05] Agent: Okay? Okay. Perfect. All right, bud.
[16:11.11-16:12.33] Agent: You have a good evening.
[16:12.49-16:14.28] Agent: Good evening, sir. And take care.
[16:14.33-16:15.97] Agent: Bye bye. Thank you for watching the spectrum.
[16:16.00-16:16.20] Customer: Bye.","Hello? Hello, this is [PERSON_NAME] from [ORGANIZATION]. How are you doing today? I'm fine, how can I help you? Can I talk to the authorized person who makes decision? Actually, actually this car is regarding for the Internet, telephone line and TV services. I already have them. I have [ORGANIZATION]. Oh, I know, I know sir, you already have [ORGANIZATION]. That's why I'm calling you because I will let you know that [ORGANIZATION] place a new lines around your business per. Hello? Because [ORGAN","Hello? Hello, this is [PERSON_NAME] from [ORGANIZATION]. How are you doing today? I'm fine, how can I help you? Can I talk to the authorized person who makes decision? Actually, actually this car is regarding for the Internet, telephone line and TV services. I already have them. I have [ORGANIZATION]. Oh, I know, I know sir, you already have [ORGANIZATION]. That's why I'm calling you because I will let you know that [ORGANIZATION] place a new lines around your business per. Hello? Because [ORGANIZATION] is going to. What? I will let you know that we are placed on new lines around your residence Furises. Okay, yeah, so that's why I'm calling you. Can you hear me? Yeah, I can hear you. So what's up? You put new lines in? Yes, we are putting the new lines around your residence, Mrs. Mr. [PERSON_NAME] and at this point of time we are running up the promotions for the residence customers. So our pring for the phone line Internet tvs have been dropped down up to 60%. So I can help you out the residence customers to help you out to lower down your monthly bill and save your money. So Mr. [PERSON_NAME], can you please [PERSON_NAME]. Mr. [PERSON_NAME] is dead. And who am I speaking right now? Son in law. [PERSON_NAME]. [PERSON_NAME]. Perfect. So Mr. [PERSON_NAME], at this point of time how many lines you are using for the residence? We have cable for the television. Hu. How many TV? One in the living room, one in the bedroom and Internet with Wi Fi ###fect you are using one Internet, two tvs and how many phone lines you have? One. Perfect. Can I have your residence locations? I have to put this one on my portals and I can give you the cheapest package. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] the [LOCATION]. What the zip code? [LOCATION]. [LOCATION], [LOCATION] [LOCATION] Just give me a quick second. I have to put this [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] correct y justes give me a quick second. I have to put this one on my portals so I can give you the cheapest package for the TV that contains like two TVS you are using for one telephone line along with one Internet. I can give you the premier package, the highest package I can give you $[MONEY_AMOUNT] that contains two tvs along with 65 hd channels. Include one telephone line with 35 calling features added on that along with two tvs along with the 600 megabytes ultra package. That is the package I can give you $[MONEY_AMOUNT]. That's good. So is that a sound? Can you answer me a question? Go ahead. My question Is [ORGANIZATION] [ORGANIZATION] a local channel? If [ORGANIZATION] [ORGANIZATION] is a local channel, how come there's no volume? I can give you like the local channel along with TV news channels. Because you are currently using the olderipments now we are providing you the newer one and the best part is that at this point of time you don't have to pay a [MONEY_AMOUNT] [MONEY_AMOUNT] out of your pocket. Each and everything is technically from spectrum side so don't worry about that. Okay? Okay. They will come out at your residence place. They are providing the professional installations. They are replacing the older equipment with the newer one and you want to go with the newer equipment with the faster speed of Internet 600 megabytes with the one full lines with WiF FI hotspot with two tvs and the price is going to be fixed and locked in Drive for [DURATION] [DURATION]. Okay. Okay [PERSON_NAME], so just Can I have your email address? So I have to send you each and everything in a written form. You can check that. What we going to do for you? That would be [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Can I have your last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] It's. I have to spell it. The email. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] and the best number it's the [PHONE_NUMBER] this is the mail line number. Yes. Can you please provide me the cell phone number Whenever the [OCCUPATION] [OCCUPATION] I don't come out. You don't have the cell phone? I don't have a cell phone because like your any other person family members because whenever the [OCCUPATION] [OCCUPATION] send some codes on your cell phone number for the personal codes so I have that for the [OCCUPATION]. Well if my [MARITAL_STATUS] has a cell phone I don't know the number I have to simply. Can you please check that because I have to send some personal passcods on the C.E. p.H. She's not here. No problem. I have to reach you back like tomorrow so you can give me the number tomorrow. No problem. I have to put this request on my portals and I can give you the fixed and log in price free installation for the Internet telephone lines for the two TVS with the premier business package. So just give me a quick second, Mr. [PERSON_NAME]. I have to put this call on my [OCCUPATION] [OCCUPATION] [OCCUPATION]. He just confirming that. And what date to see the [OCCUPATION] like next [DURATION]? [DATE] [DATE] [DATE] or [DATE] [DATE] [DATE]? [DATE] would be great. And what time would you be prefer? Anyime in the morning. I have to tell [DATE] [DATE] [DATE]. If they are not common [DATE] [DATE] [DATE], they will be reach you back on [DATE] [DATE] [DATE] the same time. Okay. Okay. If this [OCCUPATION] schedule is not on the [DATE] so they will be reach you back on [DATE] [DATE] [DATE]. Okay, so just give a quick second. I have to connect this call. One of my [OCCUPATION] [OCCUPATION] [OCCUPATION] he just give me a quick recap and we are good to go with that. So just be on the line. Thanks for holding. This is [PERSON_NAME] [PERSON_NAME]. How are you? I'm fineying yourself H. Wonderful, sir. And you have placed the order for one Internet, two tvs with one native line. Total bill with $[MONEY_AMOUNT]. Yeah. And your address is [LOCATION] [LOCATION] [LOCATION] [LOCATION], zip code [LOCATION]. Correct? Correct. And the account is. Are you running like your residence? Any kind of business from your home? No. Okay. As this is [ORGANIZATION] [ORGANIZATION] so we are offering you the business services. So the account will be like small office home office. It will be under a business name that can be your name, [PERSON_NAME] [PERSON_NAME]. We can use your name as a business name as an account. So account will be a business account. Would you mind going with that? I don't have no business. I'm [OCCUPATION]. I understand that this will be just for the best services to offer you the business account. Because if you wanted to get these services and these prom promotion we should have to offer you a small office home office. And this will not affecting any kind of like problem. This won't increase the monthly installment. The bill will be $[MONEY_AMOUNT]. Yeah. Okay. Okay. But the account that you will be getting is through [ORGANIZATION] [ORGANIZATION]. Okay. All right. Okay. And the price will be. Let me tell you for one online and you got two tvs, correct? Yeah. Okay, let me calculate price again. Okay. So the account will be under your name as [PERSON_NAME] [PERSON_NAME]. And the email I have is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] I have Your mainline number [PHONE_NUMBER]. Right. And do you have any CEL phone number for [OCCUPATION] to call you for the time of installation? Well, it's Like I told the young gentleman earlier, I myself I don't have a cell phone on old school. My [MARITAL_STATUS] has one. My [MARITAL_STATUS] has one, but I don't know the number. Okay, no problem, sir. And the order is going to be for 600 megabytes along with Wi Fi, [ORGANIZATION] Business TV with almost 125 plus channels, two HD boxes. Installation date will be [DATE] [DATE]. Between [DATE] [DATE] [DATE] and [DATE] [DATE] [DATE]. If [DATE] is not [DATE] is not available, we will schedule it for [DATE] [DATE] [DATE] which is Tuesday. Okay? Okay. And do you have pen, paper? No, but I can get some. Sure. Oay [PHONE_NUMBER] okay, perfect. My name is [PERSON_NAME] [PERSON_NAME]. I'll be the person who's handling your account. Okay. Okay, One more thing. I will be getting a VIP approval, like [OCCUPATION] approval to approve this account under your location and the line line we are giving you. You want the new number or you have any existing number? No, we can use the same number. Do you have any existing number? No, I don't. No. So we would go with the new number. [PHONE_NUMBER] is my existing number. That is the spectrum. Yeah. Do you want to keep that same number or you want to go with the new one? No, I'll keep the same one because that's my phone. Okay. The procedure is going to be. Let me tell you when [OCCUPATION] gonna come there. He will be completely giving you a new installation for a new Internet there, for a new TV there with a new HD boxes there. They are re not going toa touch your existing Internet landline and TV services. There will be also with the new account, there will be also a new number to be get installed for the installation. Once he completed the job, you will be having two accounts active and the locations one with the new number, one with the old number. So you will call me back and let me know. Hey [PERSON_NAME], Rer we get the installation done, We'happy with the speed of Internet. Now we wanted our number from the old account which is active to shift to the new account. At that time I will transfer your that number from your old account to the new one and shift the new number on your old account. Okay? Okay, perfect. Do you have question regarding this one? No, I'm all set. Okay, wonderful. So one more time, you will be getting a small office home office account under your name as a business account. You will be getting these all services perfectly done for you. If [OCCUPATION] even ask you, they don't offer. But if [OCCUPATION] said you why you're getting business account. Just let them know you want the second account for the business 1. Do not discuss with him that you're doing this for the reducing down your bills. As we are helping you as a customer. So that's between us. You won't tell him that you wanted to cancel the old account. So you will be keeping the services both account. Okay. Right. Okay. Thank you so much, sir. And if I need a favor from you, would you mind doing this for me? Yeah, if I can. If one of our [OCCUPATION] he don't regular call customers. Sometime they randomly call customer and just they get the pitch. Yes, we are running the promotion as a regular one. And they ask you do you want these services? If they ask you that, you can just tell them yes, we want an business account or we have a residence location. We want a business services under this name, under this email, this number and these are the services we are looking for. So you will create a new whole new order for with him. So that will be confirmation from your side. This is not necessary. But sometime [OCCUPATION] do call customers. So making sure that if customers is doing this legit or not. Okay? Okay. Perfect. All right, bud. You have a good evening. Good evening, sir. And take care. Bye bye. Thank you for watching the spectrum. Bye."
127,598,2dfe871c7d0a451b8663512192b82e19,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/2dfe871c7d0a451b8663512192b82e19_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9267793,0.9267793400000001,317.0,500,500,1.5772870662460567,28,9,"[DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,88.369,52,13,23,16,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:08.34] IVR/System: Thank you for calling [ORGANIZATION] certified [OCCUPATION] [OCCUPATION] serving the District, [LOCATION] and [LOCATION] since [DATE_INTERVAL].
[00:08.49-00:13.44] IVR/System: To book a service appointment, press [PHONE_NUMBER] to get an update on your existing ticket.
[00:14.49-00:18.36] IVR/System: For all other inquiries, press [PHONE_NUMBER] to repeat this
[00:25.84-00:27.43] Customer: ###ba can you hold please?
[00:27.57-00:29.41] Agent: Sure. Thank you.
[00:35.27-00:37.18] IVR/System: Thank you for calling [ORGANIZATION].
[00:37.31-00:40.02] IVR/System: One of our [OCCUPATION] will be with you shortly.
[00:44.67-00:49.53] IVR/System: Did you know that [ORGANIZATION] offers a free service call upon completed repairs?
[00:49.68-00:55.33] IVR/System: We also have special discounts for [PERSON_AGE] [PERSON_AGE], [OCCUPATION] and [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:59.98-01:01.70] IVR/System: Thank you for staying on the line.
[01:01.84-01:04.55] IVR/System: Our phones seem to be busier than usual today.
[01:04.70-01:06.33] IVR/System: Someone will be with you shortly.
[01:15.98-01:20.04] IVR/System: All repairs performed by [ORGANIZATION] are warrantied and insured.
[01:20.18-01:21.78] IVR/System: We appreciate your patience.
[01:36.56-01:41.59] IVR/System: Visit our website now at [URL].
[01:41.73-01:44.14] IVR/System: our [OCCUPATION] will be with you shortly.
[01:53.77-01:56.62] IVR/System: Thank you. Please stay on the line while we connect you.
[02:27.12-02:28.20] IVR/System: Thank you for holdarding.
[02:28.26-02:29.16] Agent: Can I help you?
[02:29.30-02:31.53] Customer: Yes, hi, my name is [PERSON_NAME] [PERSON_NAME].
[02:39.51-02:40.25] Customer: [PHONE_NUMBER]
[02:42.00-02:44.16] Customer: [PHONE_NUMBER]. Okay.
[02:52.19-03:04.88] Customer: Yes, ma'am. So you guys did a service on the dishwasher and since that when I run my dishwasher it does not tell me that the cycle is complete.
[03:05.59-03:12.34] Customer: The complete cycle light would not turn on, although there is no standing water or anything.
[03:12.52-03:14.99] Customer: And looks like the cycle is complete.
[03:15.10-03:16.65] Customer: But it was just showing
[03:17.87-03:19.72] Customer: the start button
[03:20.94-03:26.71] Customer: lights like, you know, normal wash and energy safe dryer, whatever you selected.
[03:26.89-03:32.76] Customer: So those lights are on but not the complete cycle light is on when the cycle is complete.
[03:33.26-03:40.38] Customer: O just kind of confusing, you know that if it's done or not, if it's, you know, stopping in the middle.
[03:41.00-03:44.33] Customer: So there is a light says a complete cycle.
[03:44.39-03:46.43] Customer: Yeah, yeah, it was saying it before.
[03:46.76-03:48.59] Customer: Oh, okay. Okay.
[03:50.84-04:01.06] Agent: Well, what I know heat changed your soap dispenser on that dishwasher and that has nothing to do with the light.
[04:02.00-04:07.60] Agent: But anyway, let me talk with my [OCCUPATION] and I will get back to you.
[04:07.76-04:14.22] Agent: Sure. Yeah. He probably had to open up that area where the control panel is.
[04:14.29-04:16.73] Agent: Yeah, he actually opened it up to check something.
[04:16.79-04:18.03] Agent: So he did open.
[04:18.20-04:22.88] Agent: Yeah. Okay, so let me talk with him and I'll get back with you.
[04:22.98-04:32.37] Customer: Okay, thank you. But when the cycle complete, the dishwasher stop and there's no water inside and disaches are clep.
[04:32.43-04:42.90] Customer: Initially I thought maybe stopping in the middle, but I ran it for [DURATION] [DURATION] [DURATION] just to check and there is no standing water apparently, you know, so looks like the site.
[04:42.97-04:46.20] Customer: No, actually there is standing water today.
[04:46.32-04:48.22] Customer: Last night there is standing water.
[04:48.29-04:50.50] Customer: So that means it's just stopped in the middle.
[04:51.25-04:55.62] Agent: Okay. A lot of water or just little bit water in the middle?
[04:56.08-04:58.37] Customer: No, it's just the whole area.
[04:58.44-05:00.02] Customer: The whole bottom is wet.
[05:00.49-05:02.11] Customer: The whole bottom has water.
[05:04.11-05:08.69] Agent: Okay, let me talk to him and I'll got back with you.
[05:09.87-05:11.82] Agent: Okay? Okay. Thank you.
[05:11.96-05:13.35] Agent: You're welcome. Thank you.
[05:13.50-05:14.46] Agent: Bye. Byee.","Thank you for calling [ORGANIZATION] certified [OCCUPATION] [OCCUPATION] serving the District, [LOCATION] and [LOCATION] since [DATE_INTERVAL]. To book a service appointment, press [PHONE_NUMBER] to get an update on your existing ticket. For all other inquiries, press [PHONE_NUMBER] to repeat this ###ba can you hold please? Sure. Thank you. Thank you for calling [ORGANIZATION]. One of our [OCCUPATION] will be with you shortly. Did you know that [ORGANIZATION] offers a free service call upon comp","Thank you for calling [ORGANIZATION] certified [OCCUPATION] [OCCUPATION] serving the District, [LOCATION] and [LOCATION] since [DATE_INTERVAL]. To book a service appointment, press [PHONE_NUMBER] to get an update on your existing ticket. For all other inquiries, press [PHONE_NUMBER] to repeat this ###ba can you hold please? Sure. Thank you. Thank you for calling [ORGANIZATION]. One of our [OCCUPATION] will be with you shortly. Did you know that [ORGANIZATION] offers a free service call upon completed repairs? We also have special discounts for [PERSON_AGE] [PERSON_AGE], [OCCUPATION] and [OCCUPATION] [OCCUPATION] [OCCUPATION]. Thank you for staying on the line. Our phones seem to be busier than usual today. Someone will be with you shortly. All repairs performed by [ORGANIZATION] are warrantied and insured. We appreciate your patience. Visit our website now at [URL]. our [OCCUPATION] will be with you shortly. Thank you. Please stay on the line while we connect you. Thank you for holdarding. Can I help you? Yes, hi, my name is [PERSON_NAME] [PERSON_NAME]. [PHONE_NUMBER] [PHONE_NUMBER]. Okay. Yes, ma'am. So you guys did a service on the dishwasher and since that when I run my dishwasher it does not tell me that the cycle is complete. The complete cycle light would not turn on, although there is no standing water or anything. And looks like the cycle is complete. But it was just showing the start button lights like, you know, normal wash and energy safe dryer, whatever you selected. So those lights are on but not the complete cycle light is on when the cycle is complete. O just kind of confusing, you know that if it's done or not, if it's, you know, stopping in the middle. So there is a light says a complete cycle. Yeah, yeah, it was saying it before. Oh, okay. Okay. Well, what I know heat changed your soap dispenser on that dishwasher and that has nothing to do with the light. But anyway, let me talk with my [OCCUPATION] and I will get back to you. Sure. Yeah. He probably had to open up that area where the control panel is. Yeah, he actually opened it up to check something. So he did open. Yeah. Okay, so let me talk with him and I'll get back with you. Okay, thank you. But when the cycle complete, the dishwasher stop and there's no water inside and disaches are clep. Initially I thought maybe stopping in the middle, but I ran it for [DURATION] [DURATION] [DURATION] just to check and there is no standing water apparently, you know, so looks like the site. No, actually there is standing water today. Last night there is standing water. So that means it's just stopped in the middle. Okay. A lot of water or just little bit water in the middle? No, it's just the whole area. The whole bottom is wet. The whole bottom has water. Okay, let me talk to him and I'll got back with you. Okay? Okay. Thank you. You're welcome. Thank you. Bye. Byee."
128,622,30932421f5e3432085a8ff762376b751,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/30932421f5e3432085a8ff762376b751_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91148406,0.9114840709046454,426.0,818,818,1.92018779342723,84,9,"[DATE], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [VEHICLE_ID]",44,False,88.368,96,48,32,16,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.01-00:05.36] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains.
[00:05.74-00:07.17] IVR/System: This call may be recorded.
[00:07.25-00:09.23] IVR/System: Our prompts have recently changed.
[00:10.26-00:14.96] IVR/System: If you're checking on your order status and accounting, press [PHONE_NUMBER].
[00:15.05-00:23.66] IVR/System: If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER].
[00:23.72-00:27.55] IVR/System: For your autoglass and ADAS calibrations, press [PHONE_NUMBER].
[00:27.60-00:30.82] IVR/System: For shower enclosures and residential glass news,
[00:33.24-00:37.87] IVR/System: this call is being recorded for quality assurance and training purposes.
[00:40.45-00:43.01] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:43.16-00:51.02] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:51.21-00:56.19] IVR/System: Most can be installed in a single [DURATION] or update [OCCUPATION] [OCCUPATION], we fixed your pain.
[00:56.25-00:58.92] Agent: This is [PERSON_NAME]. Hello.
[00:59.02-01:03.77] Customer: I wanted to make an appointment if you have any, on Thursday for a windshield repair.
[01:04.56-01:06.95] Customer: Okay. Can you hold for me for just a moment?
[01:07.13-01:08.22] Agent: Yes, of course.
[01:09.72-01:12.28] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[01:12.44-01:20.29] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[01:20.48-01:22.65] IVR/System: Most can be installed in a single [DURATION].
[01:22.76-01:26.03] IVR/System: Or update your entry doors with elegant decorative glass.
[01:26.09-01:28.42] IVR/System: Choosing from an amazing allgh.
[01:28.47-01:29.33] Agent: Thanks so much for holding.
[01:29.36-01:31.36] Agent: So let me get some information from you.
[01:31.39-01:34.45] Agent: Your first name? It's [PERSON_NAME].
[01:37.67-01:39.02] Agent: And your last name?
[01:39.64-01:45.73] Agent: [PERSON_NAME]. [PERSON_NAME]. It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:51.81-01:54.36] Agent: All right. And what's a good phone number for you?
[02:00.89-02:02.64] Agent: And you said it was just a chip?
[02:03.69-02:05.13] Customer: No, it's a whole crack.
[02:05.31-02:06.52] Agent: Oh, is it? Okay.
[02:06.65-02:12.53] Agent: Yeah. All right. And then what is the year making model [ORGANIZATION] [ORGANIZATION] vehicle?
[02:12.88-02:18.81] Customer: It is a 2015subaru BRZ2.
[02:30.35-02:31.22] Agent: Okay.
[02:32.84-02:35.50] Agent: And did you happen to have the VIN number on that vehicle?
[02:36.12-02:38.47] Customer: Yes, I do. Okay.
[02:38.97-02:45.10] Agent: Is [VEHICLE_ID]
[02:46.32-02:51.79] Customer: [VEHICLE_ID].
[02:53.62-02:54.47] Agent: Okay.
[02:55.69-02:59.12] Agent: And would we be going through insurance on this or out of pocket?
[03:01.25-03:02.25] Customer: I believe they're insur.
[03:02.29-03:05.53] Agent: Right. Okay. Have you already filed the claim?
[03:07.84-03:11.96] Customer: I don't think. Actually, I'm going to be completely honest with you.
[03:11.98-03:19.81] Customer: I'm not sure because my dad does it mostly and he was doing something with the insurance so that I could get it the deductible cheaper.
[03:20.28-03:22.01] Customer: So I don't know if he did or not.
[03:22.75-03:27.94] Agent: Okay. The reason I ask is just so that the insurance company knows is sends a.
[03:28.78-03:32.63] Agent: Excuse me, the correct paperwork over to our office.
[03:33.90-03:36.20] Customer: So you think it might be under his name also?
[03:36.25-03:39.06] Customer: If he did, yeah.
[03:39.24-03:44.81] Customer: We're family friends with [PERSON_NAME], so they were doing something so it might be under his name?
[03:44.85-03:47.35] Agent: Yeah. When? What is his name?
[03:47.78-03:52.33] Customer: It's [PERSON_NAME]. And then the last name is the name if you need me to spel it out again.
[03:52.35-03:55.74] Agent: Oay, okay, no worries.
[03:57.96-04:01.53] Agent: Yeah, I don't see a claim in here for him or you.
[04:05.03-04:05.94] Agent: Okay.
[04:07.84-04:10.13] Agent: Believe they wanted to do a gooduty Insurance.
[04:11.00-04:14.13] Agent: I can give him a call and then I could call you back.
[04:14.84-04:15.66] Agent: Okay.
[04:17.44-04:18.98] Agent: Billing address for you.
[04:24.45-04:26.50] Customer: I have a different one than the one that's on the insurance.
[04:26.54-04:27.60] Customer: Should I give you mine?
[04:28.54-04:32.27] Customer: Yeah, that's fine. Okay, it's [LOCATION]
[04:33.50-04:37.39] Customer: [LOCATION] [LOCATION], which is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:38.25-04:42.36] Customer: And then it's [LOCATION], [LOCATION], [LOCATION].
[04:49.95-04:53.18] Agent: All right, so let me take a look at our schedule here and see
[04:56.00-04:57.89] Agent: when we can get you in next.
[05:07.24-05:09.01] Agent: How is [DATE] [DATE] [DATE]?
[05:12.08-05:13.61] Agent: Let me check real quick.
[05:13.64-05:15.38] Customer: Do you have anything for Thursday?
[05:21.08-05:23.08] Agent: This [DATE], [DATE] [DATE]?
[05:23.18-05:25.38] Customer: I do not, unfortunately.
[05:26.08-05:27.67] Agent: Okay, that's no problem.
[05:31.08-05:32.75] Customer: What about next Thursday?
[05:36.00-05:38.64] Agent: Yeah, I can do next [DATE] [DATE] [DATE].
[05:38.94-05:41.43] Agent: Yes, [DATE] [DATE]. Actually, you know what?
[05:41.45-05:42.56] Agent: I am so sorry.
[05:42.94-05:47.17] Agent: That [DURATION]. Our office is closing down for that.
[05:47.22-05:48.61] Agent: Thursday and Friday
[05:51.43-05:52.64] Customer: I can do Wednesday.
[05:53.55-05:55.29] Agent: Is Thursday your [DURATION] off?
[05:56.06-05:59.17] Customer: I actually have Wednesday off too, so I could make that work.
[05:59.70-06:01.49] Agent: Okay. Yeah, that should work.
[06:02.20-06:04.11] Agent: To do [DATE], [DATE] [DATE]?
[06:04.81-06:06.17] Customer: Yeah, we could do that.
[06:06.31-06:07.57] Agent: Okay, you wanted to.
[06:07.67-06:10.70] Agent: Let's see, [TIME] [TIME].
[06:11.49-06:12.89] Customer: Yeah, that works for me.
[06:13.07-06:20.31] Agent: Okay, so I'll put you down for [DATE] [DATE] [DATE] at [TIME] [TIME].
[06:22.12-06:27.70] Customer: All right. And then I will reach out to my dad about the insurance.
[06:28.13-06:37.92] Customer: Okay. Yeah, then just let him know if he did make a claim, that he would just need to tell him that he's coming to this shop so they can send us the appropriate paperwork.
[06:38.25-06:40.36] Customer: And then if he didn't make the claim,
[06:41.65-06:44.19] Agent: we can also help you out with filing that claim.
[06:44.22-06:49.48] Agent: It just takes [DURATION] [DURATION] [DURATION] on a conference call, so if you needed our help, just let us know.
[06:50.13-06:51.04] Customer: All right.
[06:52.50-06:55.24] Agent: I have you set up for the [DATE] at [TIME] [TIME].
[06:55.80-06:57.13] Agent: All right. Thank you.
[06:57.28-06:59.13] Customer: You're welcome. You have a good [DURATION].
[06:59.48-07:00.88] Customer: You too. All right, bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER]. For your autoglass and ADAS calibrations, press [PHONE_NUMB","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] where we really do fix your pains. This call may be recorded. Our prompts have recently changed. If you're checking on your order status and accounting, press [PHONE_NUMBER]. If you need commercial and business glass, including doors and hardware service, including [DURATION] [DURATION] emergency service, press [PHONE_NUMBER]. For your autoglass and ADAS calibrations, press [PHONE_NUMBER]. For shower enclosures and residential glass news, this call is being recorded for quality assurance and training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single [DURATION] or update [OCCUPATION] [OCCUPATION], we fixed your pain. This is [PERSON_NAME]. Hello. I wanted to make an appointment if you have any, on Thursday for a windshield repair. Okay. Can you hold for me for just a moment? Yes, of course. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single [DURATION]. Or update your entry doors with elegant decorative glass. Choosing from an amazing allgh. Thanks so much for holding. So let me get some information from you. Your first name? It's [PERSON_NAME]. And your last name? [PERSON_NAME]. [PERSON_NAME]. It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. All right. And what's a good phone number for you? And you said it was just a chip? No, it's a whole crack. Oh, is it? Okay. Yeah. All right. And then what is the year making model [ORGANIZATION] [ORGANIZATION] vehicle? It is a 2015subaru BRZ2. Okay. And did you happen to have the VIN number on that vehicle? Yes, I do. Okay. Is [VEHICLE_ID] [VEHICLE_ID]. Okay. And would we be going through insurance on this or out of pocket? I believe they're insur. Right. Okay. Have you already filed the claim? I don't think. Actually, I'm going to be completely honest with you. I'm not sure because my dad does it mostly and he was doing something with the insurance so that I could get it the deductible cheaper. So I don't know if he did or not. Okay. The reason I ask is just so that the insurance company knows is sends a. Excuse me, the correct paperwork over to our office. So you think it might be under his name also? If he did, yeah. We're family friends with [PERSON_NAME], so they were doing something so it might be under his name? Yeah. When? What is his name? It's [PERSON_NAME]. And then the last name is the name if you need me to spel it out again. Oay, okay, no worries. Yeah, I don't see a claim in here for him or you. Okay. Believe they wanted to do a gooduty Insurance. I can give him a call and then I could call you back. Okay. Billing address for you. I have a different one than the one that's on the insurance. Should I give you mine? Yeah, that's fine. Okay, it's [LOCATION] [LOCATION] [LOCATION], which is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And then it's [LOCATION], [LOCATION], [LOCATION]. All right, so let me take a look at our schedule here and see when we can get you in next. How is [DATE] [DATE] [DATE]? Let me check real quick. Do you have anything for Thursday? This [DATE], [DATE] [DATE]? I do not, unfortunately. Okay, that's no problem. What about next Thursday? Yeah, I can do next [DATE] [DATE] [DATE]. Yes, [DATE] [DATE]. Actually, you know what? I am so sorry. That [DURATION]. Our office is closing down for that. Thursday and Friday I can do Wednesday. Is Thursday your [DURATION] off? I actually have Wednesday off too, so I could make that work. Okay. Yeah, that should work. To do [DATE], [DATE] [DATE]? Yeah, we could do that. Okay, you wanted to. Let's see, [TIME] [TIME]. Yeah, that works for me. Okay, so I'll put you down for [DATE] [DATE] [DATE] at [TIME] [TIME]. All right. And then I will reach out to my dad about the insurance. Okay. Yeah, then just let him know if he did make a claim, that he would just need to tell him that he's coming to this shop so they can send us the appropriate paperwork. And then if he didn't make the claim, we can also help you out with filing that claim. It just takes [DURATION] [DURATION] [DURATION] on a conference call, so if you needed our help, just let us know. All right. I have you set up for the [DATE] at [TIME] [TIME]. All right. Thank you. You're welcome. You have a good [DURATION]. You too. All right, bye."
129,2153,US_TELECOM_100_AH_(218),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(218)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.90517056,0.9051705370101596,982.0,2067,2067,2.104887983706721,230,10,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.362,184,135,47,2,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:04.46-00:07.71] Agent: Hello? Hello, this is [PERSON_NAME] from [ORGANIZATION].
[00:07.74-00:08.96] Agent: How are you doing today?
[00:09.26-00:11.23] Customer: I'm fine, how can I help you?
[00:12.78-00:16.11] Customer: Can I talk to the authorized person who makes decision?
[00:18.18-00:24.00] Customer: Actually, actually this car is regarding for the Internet, telephone line and TV services.
[00:24.70-00:25.91] Customer: I already have them.
[00:27.59-00:33.50] Agent: I have [ORGANIZATION]. Oh, I know, I know sir, you already have [ORGANIZATION].
[00:33.55-00:39.49] Agent: That's why I'm calling you because I will let you know that [ORGANIZATION] place a new lines around your business per.
[00:43.31-00:46.73] Agent: Hello? Because [ORGANIZATION] is going to.
[00:46.76-00:47.34] Customer: What?
[00:49.88-00:58.16] Agent: I will let you know that we are placed on new lines around your residence Furises.
[00:59.85-01:03.99] Agent: Okay, yeah, so that's why I'm calling you.
[01:09.02-01:10.19] Agent: Can you hear me?
[01:10.86-01:11.79] Customer: Yeah, I can hear you.
[01:11.82-01:16.45] Customer: So what's up? You put new lines in?
[01:16.63-01:21.01] Agent: Yes, we are putting the new lines around your residence, Mrs.
[01:21.08-01:27.99] Agent: Mr. [PERSON_NAME] and at this point of time we are running up the promotions for the residence customers.
[01:28.16-01:34.61] Agent: So our pring for the phone line Internet tvs have been dropped down up to 60%.
[01:34.79-01:42.37] Agent: So I can help you out the residence customers to help you out to lower down your monthly bill and save your money.
[01:42.55-01:45.84] Agent: So Mr. [PERSON_NAME], can you please [PERSON_NAME].
[01:45.90-01:47.67] Customer: Mr. [PERSON_NAME] is dead.
[01:48.92-01:50.69] Customer: And who am I speaking right now?
[01:51.19-01:52.94] Customer: Son in law. [PERSON_NAME].
[01:53.31-01:54.95] Agent: [PERSON_NAME]. Perfect. So Mr.
[01:55.00-01:59.38] Agent: [PERSON_NAME], at this point of time how many lines you are using for the residence?
[02:01.64-02:05.06] Customer: We have cable for the television.
[02:05.15-02:06.87] Agent: Hu. How many TV?
[02:07.01-02:09.34] Customer: One in the living room, one in the bedroom
[02:11.56-02:20.91] Agent: and Internet with Wi Fi ###fect you are using one Internet, two tvs and how many phone lines you have?
[02:21.21-02:26.02] Agent: One. Perfect. Can I have your residence locations?
[02:26.21-02:31.43] Agent: I have to put this one on my portals and I can give you the cheapest package.
[02:34.41-02:39.62] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[02:41.06-02:47.76] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[02:50.47-02:52.81] Agent: the [LOCATION]. What the zip code?
[02:53.19-03:00.19] Customer: [LOCATION]. [LOCATION], [LOCATION] [LOCATION] Just give me a quick second.
[03:00.22-03:11.00] Customer: I have to put this [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] correct y justes give me a quick second.
[03:16.26-03:24.76] Agent: I have to put this one on my portals so I can give you the cheapest package for the TV that contains like
[03:26.43-03:32.12] Agent: two TVS you are using for one telephone line along with one Internet.
[03:32.62-03:44.19] Agent: I can give you the premier package, the highest package I can give you $[MONEY_AMOUNT] that contains two tvs along with 65 hd channels.
[03:44.53-03:56.96] Agent: Include one telephone line with 35 calling features added on that along with two tvs along with the 600 megabytes ultra package.
[03:57.53-04:00.96] Agent: That is the package I can give you $[MONEY_AMOUNT].
[04:01.32-04:04.19] Customer: That's good. So is that a sound?
[04:04.49-04:06.26] Customer: Can you answer me a question?
[04:07.60-04:15.03] Customer: Go ahead. My question Is [ORGANIZATION] [ORGANIZATION] a local channel?
[04:16.69-04:20.26] Customer: If [ORGANIZATION] [ORGANIZATION] is a local channel, how come there's no volume?
[04:20.73-04:27.67] Agent: I can give you like the local channel along with TV news channels.
[04:28.00-04:39.25] Agent: Because you are currently using the olderipments now we are providing you the newer one and the best part is that at this point of time you don't have to pay a [MONEY_AMOUNT] [MONEY_AMOUNT] out of your pocket.
[04:39.29-04:42.50] Agent: Each and everything is technically from spectrum side so don't worry about that.
[04:42.53-04:46.64] Agent: Okay? Okay. They will come out at your residence place.
[04:46.70-04:49.28] Agent: They are providing the professional installations.
[04:49.38-05:07.88] Agent: They are replacing the older equipment with the newer one and you want to go with the newer equipment with the faster speed of Internet 600 megabytes with the one full lines with WiF FI hotspot with two tvs and the price is going to be fixed and locked in Drive for [DURATION] [DURATION].
[05:08.58-05:12.26] Agent: Okay. Okay [PERSON_NAME], so just Can I have your email address?
[05:12.31-05:14.57] Agent: So I have to send you each and everything in a written form.
[05:14.62-05:15.28] Agent: You can check that.
[05:15.31-05:17.00] Agent: What we going to do for you?
[05:18.02-05:30.19] Customer: That would be [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[05:31.69-05:34.93] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[05:34.99-05:36.21] Agent: Can I have your last name?
[05:36.31-05:41.04] Customer: [PERSON_NAME] [PERSON_NAME]? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[05:42.38-05:43.99] Customer: It's. I have to spell it.
[05:44.02-06:05.77] Customer: The email. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[06:07.07-06:15.86] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] and the best number it's the [PHONE_NUMBER] this is the mail line number.
[06:16.06-06:21.36] Agent: Yes. Can you please provide me the cell phone number Whenever the [OCCUPATION] [OCCUPATION] I don't come out.
[06:22.13-06:23.92] Agent: You don't have the cell phone?
[06:24.25-06:38.48] Customer: I don't have a cell phone because like your any other person family members because whenever the [OCCUPATION] [OCCUPATION] send some codes on your cell phone number for the personal codes so I have that for the [OCCUPATION].
[06:39.21-06:45.27] Customer: Well if my [MARITAL_STATUS] has a cell phone I don't know the number I have to simply.
[06:45.40-06:49.83] Agent: Can you please check that because I have to send some personal passcods on the C.E.
[06:49.87-06:51.02] Customer: p.H. She's not here.
[06:51.69-06:58.53] Agent: No problem. I have to reach you back like tomorrow so you can give me the number tomorrow.
[06:58.63-07:11.96] Agent: No problem. I have to put this request on my portals and I can give you the fixed and log in price free installation for the Internet telephone lines for the two TVS with the premier business package.
[07:12.08-07:13.95] Agent: So just give me a quick second, Mr.
[07:14.00-07:18.29] Agent: [PERSON_NAME]. I have to put this call on my [OCCUPATION] [OCCUPATION] [OCCUPATION].
[07:18.39-07:19.72] Agent: He just confirming that.
[07:19.78-07:22.70] Agent: And what date to see the [OCCUPATION] like next [DURATION]?
[07:22.77-07:25.35] Customer: [DATE] [DATE] [DATE] or [DATE] [DATE] [DATE]?
[07:26.44-07:28.00] Customer: [DATE] would be great.
[07:28.18-07:30.43] Agent: And what time would you be prefer?
[07:30.81-07:32.14] Customer: Anyime in the morning.
[07:32.29-07:34.38] Agent: I have to tell [DATE] [DATE] [DATE].
[07:36.67-07:43.76] Agent: If they are not common [DATE] [DATE] [DATE], they will be reach you back on [DATE] [DATE] [DATE] the same time.
[07:44.23-07:51.37] Agent: Okay. Okay. If this [OCCUPATION] schedule is not on the [DATE] so they will be reach you back on
[07:52.87-07:57.06] Agent: [DATE] [DATE] [DATE]. Okay, so just give a quick second.
[07:57.11-07:58.35] Agent: I have to connect this call.
[07:58.38-08:05.36] Agent: One of my [OCCUPATION] [OCCUPATION] [OCCUPATION] he just give me a quick recap and we are good to go with that.
[08:05.41-08:06.71] Agent: So just be on the line.
[08:22.65-08:24.91] IVR/System: Thanks for holding. This is [PERSON_NAME] [PERSON_NAME].
[08:24.94-08:28.06] IVR/System: How are you? I'm fineying yourself H.
[08:28.09-08:36.76] Agent: Wonderful, sir. And you have placed the order for one Internet, two tvs with one native line.
[08:36.85-08:39.78] Agent: Total bill with $[MONEY_AMOUNT].
[08:41.57-08:50.92] Agent: Yeah. And your address is [LOCATION] [LOCATION] [LOCATION] [LOCATION], zip code [LOCATION].
[08:50.97-08:54.94] Agent: Correct? Correct. And the account is.
[08:55.04-08:58.10] Agent: Are you running like your residence?
[08:58.24-09:00.33] Agent: Any kind of business from your home?
[09:00.50-09:07.26] Agent: No. Okay. As this is [ORGANIZATION] [ORGANIZATION] so we are offering you the business services.
[09:07.40-09:10.59] Agent: So the account will be like small office home office.
[09:10.73-09:16.04] Agent: It will be under a business name that can be your name, [PERSON_NAME] [PERSON_NAME].
[09:16.66-09:19.92] Agent: We can use your name as a business name as an account.
[09:19.99-09:22.47] Agent: So account will be a business account.
[09:22.64-09:24.15] Agent: Would you mind going with that?
[09:24.46-09:25.70] Customer: I don't have no business.
[09:25.74-09:33.12] Agent: I'm [OCCUPATION]. I understand that this will be just for the best services to offer you the business account.
[09:33.29-09:41.24] Agent: Because if you wanted to get these services and these prom promotion we should have to offer you a small office home office.
[09:42.74-09:46.48] Agent: And this will not affecting any kind of like problem.
[09:48.03-09:51.25] Agent: This won't increase the monthly installment.
[09:53.43-09:55.77] Agent: The bill will be $[MONEY_AMOUNT].
[09:56.24-10:01.70] Agent: Yeah. Okay. Okay. But the account that you will be getting is through [ORGANIZATION] [ORGANIZATION].
[10:01.75-10:04.38] Agent: Okay. All right. Okay.
[10:04.47-10:06.18] Agent: And the price will be.
[10:06.31-10:10.89] Agent: Let me tell you for one online and you got two tvs, correct?
[10:11.27-10:12.05] Customer: Yeah.
[10:14.82-10:18.39] Agent: Okay, let me calculate price again.
[10:29.74-10:35.15] Agent: Okay. So the account will be under your name as [PERSON_NAME] [PERSON_NAME].
[10:35.50-10:43.73] Agent: And the email I have is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[10:43.83-10:51.32] Agent: [EMAIL_ADDRESS] I have Your mainline number [PHONE_NUMBER].
[10:51.77-10:57.91] Agent: Right. And do you have any CEL phone number for [OCCUPATION] to call you for the time of installation?
[10:58.38-11:04.32] Customer: Well, it's Like I told the young gentleman earlier, I myself I don't have a cell phone on old school.
[11:04.93-11:06.32] Customer: My [MARITAL_STATUS] has one.
[11:06.46-11:08.69] Customer: My [MARITAL_STATUS] has one, but I don't know the number.
[11:08.83-11:10.75] Agent: Okay, no problem, sir.
[11:11.04-11:22.71] Agent: And the order is going to be for 600 megabytes along with Wi Fi, [ORGANIZATION] Business TV with almost 125 plus channels, two HD boxes.
[11:23.09-11:25.31] Agent: Installation date will be [DATE] [DATE].
[11:25.40-11:28.32] Agent: Between [DATE] [DATE] [DATE] and [DATE] [DATE] [DATE].
[11:28.50-11:34.75] Agent: If [DATE] is not [DATE] is not available, we will schedule it for [DATE] [DATE] [DATE] which is Tuesday.
[11:36.82-11:40.32] Agent: Okay? Okay. And do you have pen, paper?
[11:44.74-11:46.48] Customer: No, but I can get some.
[11:46.86-11:47.60] Customer: Sure.
[12:12.11-12:26.96] Agent: Oay [PHONE_NUMBER]
[12:28.25-12:32.19] Agent: okay, perfect. My name is [PERSON_NAME] [PERSON_NAME].
[12:32.34-12:34.58] Agent: I'll be the person who's handling your account.
[12:34.62-12:37.10] Agent: Okay. Okay, One more thing.
[12:37.16-12:44.24] Agent: I will be getting a VIP approval, like [OCCUPATION] approval to approve this account under your location and the
[12:45.46-12:47.82] Agent: line line we are giving you.
[12:47.96-12:52.72] Agent: You want the new number or you have any existing number?
[12:53.37-12:55.50] Customer: No, we can use the same number.
[12:55.92-12:58.02] Agent: Do you have any existing number?
[12:58.61-12:59.93] Customer: No, I don't. No.
[13:00.07-13:02.23] Agent: So we would go with the new number.
[13:04.73-13:09.33] Customer: [PHONE_NUMBER] is my existing number.
[13:09.49-13:10.90] Agent: That is the spectrum.
[13:11.37-13:15.83] Agent: Yeah. Do you want to keep that same number or you want to go with the new one?
[13:16.12-13:18.78] Customer: No, I'll keep the same one because that's my phone.
[13:18.97-13:20.74] Agent: Okay. The procedure is going to be.
[13:20.76-13:23.69] Agent: Let me tell you when [OCCUPATION] gonna come there.
[13:23.74-13:34.17] Agent: He will be completely giving you a new installation for a new Internet there, for a new TV there with a new HD boxes there.
[13:34.30-13:39.28] Agent: They are re not going toa touch your existing Internet landline and TV services.
[13:41.62-13:50.54] Agent: There will be also with the new account, there will be also a new number to be get installed for the installation.
[13:51.04-13:59.12] Agent: Once he completed the job, you will be having two accounts active and the locations one with the new number, one with the old number.
[13:59.26-14:01.16] Agent: So you will call me back and let me know.
[14:01.18-14:06.42] Agent: Hey [PERSON_NAME], Rer we get the installation done, We'happy with the speed of Internet.
[14:06.88-14:14.02] Agent: Now we wanted our number from the old account which is active to shift to the new account.
[14:14.21-14:25.28] Agent: At that time I will transfer your that number from your old account to the new one and shift the new number on your old account.
[14:25.34-14:30.47] Agent: Okay? Okay, perfect. Do you have question regarding this one?
[14:30.85-14:32.22] Customer: No, I'm all set.
[14:32.41-14:38.88] Agent: Okay, wonderful. So one more time, you will be getting a small office home office account under your name as a business account.
[14:39.04-14:41.86] Agent: You will be getting these all services perfectly done for you.
[14:41.89-14:44.21] Agent: If [OCCUPATION] even ask you, they don't offer.
[14:44.27-14:46.74] Agent: But if [OCCUPATION] said you why you're getting business account.
[14:46.77-14:49.99] Agent: Just let them know you want the second account for the business 1.
[14:50.12-14:54.86] Agent: Do not discuss with him that you're doing this for the reducing down your bills.
[14:54.93-14:58.44] Agent: As we are helping you as a customer.
[14:58.58-15:00.13] Agent: So that's between us.
[15:00.23-15:03.35] Agent: You won't tell him that you wanted to cancel the old account.
[15:03.40-15:05.60] Agent: So you will be keeping the services both account.
[15:05.62-15:07.41] Agent: Okay. Right.
[15:08.96-15:10.72] Agent: Okay. Thank you so much, sir.
[15:10.84-15:15.53] Agent: And if I need a favor from you, would you mind doing this for me?
[15:15.84-15:17.13] Customer: Yeah, if I can.
[15:17.72-15:22.01] Agent: If one of our [OCCUPATION] he don't regular call customers.
[15:22.12-15:27.62] Agent: Sometime they randomly call customer and just they get the pitch.
[15:27.71-15:30.36] Agent: Yes, we are running the promotion as a regular one.
[15:30.48-15:33.46] Agent: And they ask you do you want these services?
[15:34.10-15:38.15] Agent: If they ask you that, you can just tell them yes, we want an
[15:39.41-15:42.27] Agent: business account or we have a residence location.
[15:42.46-15:50.82] Agent: We want a business services under this name, under this email, this number and these are the services we are looking for.
[15:50.88-15:54.86] Agent: So you will create a new whole new order for with him.
[15:55.00-15:57.20] Agent: So that will be confirmation from your side.
[15:57.25-15:58.57] Agent: This is not necessary.
[15:58.63-16:01.71] Agent: But sometime [OCCUPATION] do call customers.
[16:01.76-16:06.21] Agent: So making sure that if customers is doing this legit or not.
[16:06.25-16:11.05] Agent: Okay? Okay. Perfect. All right, bud.
[16:11.11-16:12.33] Agent: You have a good evening.
[16:12.49-16:14.28] Customer: Good evening, sir. And take care.
[16:14.33-16:15.97] Agent: Bye bye. Thank you for watching the spectrum.
[16:16.00-16:16.20] Customer: Bye.","Hello? Hello, this is [PERSON_NAME] from [ORGANIZATION]. How are you doing today? I'm fine, how can I help you? Can I talk to the authorized person who makes decision? Actually, actually this car is regarding for the Internet, telephone line and TV services. I already have them. I have [ORGANIZATION]. Oh, I know, I know sir, you already have [ORGANIZATION]. That's why I'm calling you because I will let you know that [ORGANIZATION] place a new lines around your business per. Hello? Because [ORGAN","Hello? Hello, this is [PERSON_NAME] from [ORGANIZATION]. How are you doing today? I'm fine, how can I help you? Can I talk to the authorized person who makes decision? Actually, actually this car is regarding for the Internet, telephone line and TV services. I already have them. I have [ORGANIZATION]. Oh, I know, I know sir, you already have [ORGANIZATION]. That's why I'm calling you because I will let you know that [ORGANIZATION] place a new lines around your business per. Hello? Because [ORGANIZATION] is going to. What? I will let you know that we are placed on new lines around your residence Furises. Okay, yeah, so that's why I'm calling you. Can you hear me? Yeah, I can hear you. So what's up? You put new lines in? Yes, we are putting the new lines around your residence, Mrs. Mr. [PERSON_NAME] and at this point of time we are running up the promotions for the residence customers. So our pring for the phone line Internet tvs have been dropped down up to 60%. So I can help you out the residence customers to help you out to lower down your monthly bill and save your money. So Mr. [PERSON_NAME], can you please [PERSON_NAME]. Mr. [PERSON_NAME] is dead. And who am I speaking right now? Son in law. [PERSON_NAME]. [PERSON_NAME]. Perfect. So Mr. [PERSON_NAME], at this point of time how many lines you are using for the residence? We have cable for the television. Hu. How many TV? One in the living room, one in the bedroom and Internet with Wi Fi ###fect you are using one Internet, two tvs and how many phone lines you have? One. Perfect. Can I have your residence locations? I have to put this one on my portals and I can give you the cheapest package. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] the [LOCATION]. What the zip code? [LOCATION]. [LOCATION], [LOCATION] [LOCATION] Just give me a quick second. I have to put this [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] correct y justes give me a quick second. I have to put this one on my portals so I can give you the cheapest package for the TV that contains like two TVS you are using for one telephone line along with one Internet. I can give you the premier package, the highest package I can give you $[MONEY_AMOUNT] that contains two tvs along with 65 hd channels. Include one telephone line with 35 calling features added on that along with two tvs along with the 600 megabytes ultra package. That is the package I can give you $[MONEY_AMOUNT]. That's good. So is that a sound? Can you answer me a question? Go ahead. My question Is [ORGANIZATION] [ORGANIZATION] a local channel? If [ORGANIZATION] [ORGANIZATION] is a local channel, how come there's no volume? I can give you like the local channel along with TV news channels. Because you are currently using the olderipments now we are providing you the newer one and the best part is that at this point of time you don't have to pay a [MONEY_AMOUNT] [MONEY_AMOUNT] out of your pocket. Each and everything is technically from spectrum side so don't worry about that. Okay? Okay. They will come out at your residence place. They are providing the professional installations. They are replacing the older equipment with the newer one and you want to go with the newer equipment with the faster speed of Internet 600 megabytes with the one full lines with WiF FI hotspot with two tvs and the price is going to be fixed and locked in Drive for [DURATION] [DURATION]. Okay. Okay [PERSON_NAME], so just Can I have your email address? So I have to send you each and everything in a written form. You can check that. What we going to do for you? That would be [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Can I have your last name? [PERSON_NAME] [PERSON_NAME]? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] It's. I have to spell it. The email. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] and the best number it's the [PHONE_NUMBER] this is the mail line number. Yes. Can you please provide me the cell phone number Whenever the [OCCUPATION] [OCCUPATION] I don't come out. You don't have the cell phone? I don't have a cell phone because like your any other person family members because whenever the [OCCUPATION] [OCCUPATION] send some codes on your cell phone number for the personal codes so I have that for the [OCCUPATION]. Well if my [MARITAL_STATUS] has a cell phone I don't know the number I have to simply. Can you please check that because I have to send some personal passcods on the C.E. p.H. She's not here. No problem. I have to reach you back like tomorrow so you can give me the number tomorrow. No problem. I have to put this request on my portals and I can give you the fixed and log in price free installation for the Internet telephone lines for the two TVS with the premier business package. So just give me a quick second, Mr. [PERSON_NAME]. I have to put this call on my [OCCUPATION] [OCCUPATION] [OCCUPATION]. He just confirming that. And what date to see the [OCCUPATION] like next [DURATION]? [DATE] [DATE] [DATE] or [DATE] [DATE] [DATE]? [DATE] would be great. And what time would you be prefer? Anyime in the morning. I have to tell [DATE] [DATE] [DATE]. If they are not common [DATE] [DATE] [DATE], they will be reach you back on [DATE] [DATE] [DATE] the same time. Okay. Okay. If this [OCCUPATION] schedule is not on the [DATE] so they will be reach you back on [DATE] [DATE] [DATE]. Okay, so just give a quick second. I have to connect this call. One of my [OCCUPATION] [OCCUPATION] [OCCUPATION] he just give me a quick recap and we are good to go with that. So just be on the line. Thanks for holding. This is [PERSON_NAME] [PERSON_NAME]. How are you? I'm fineying yourself H. Wonderful, sir. And you have placed the order for one Internet, two tvs with one native line. Total bill with $[MONEY_AMOUNT]. Yeah. And your address is [LOCATION] [LOCATION] [LOCATION] [LOCATION], zip code [LOCATION]. Correct? Correct. And the account is. Are you running like your residence? Any kind of business from your home? No. Okay. As this is [ORGANIZATION] [ORGANIZATION] so we are offering you the business services. So the account will be like small office home office. It will be under a business name that can be your name, [PERSON_NAME] [PERSON_NAME]. We can use your name as a business name as an account. So account will be a business account. Would you mind going with that? I don't have no business. I'm [OCCUPATION]. I understand that this will be just for the best services to offer you the business account. Because if you wanted to get these services and these prom promotion we should have to offer you a small office home office. And this will not affecting any kind of like problem. This won't increase the monthly installment. The bill will be $[MONEY_AMOUNT]. Yeah. Okay. Okay. But the account that you will be getting is through [ORGANIZATION] [ORGANIZATION]. Okay. All right. Okay. And the price will be. Let me tell you for one online and you got two tvs, correct? Yeah. Okay, let me calculate price again. Okay. So the account will be under your name as [PERSON_NAME] [PERSON_NAME]. And the email I have is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] I have Your mainline number [PHONE_NUMBER]. Right. And do you have any CEL phone number for [OCCUPATION] to call you for the time of installation? Well, it's Like I told the young gentleman earlier, I myself I don't have a cell phone on old school. My [MARITAL_STATUS] has one. My [MARITAL_STATUS] has one, but I don't know the number. Okay, no problem, sir. And the order is going to be for 600 megabytes along with Wi Fi, [ORGANIZATION] Business TV with almost 125 plus channels, two HD boxes. Installation date will be [DATE] [DATE]. Between [DATE] [DATE] [DATE] and [DATE] [DATE] [DATE]. If [DATE] is not [DATE] is not available, we will schedule it for [DATE] [DATE] [DATE] which is Tuesday. Okay? Okay. And do you have pen, paper? No, but I can get some. Sure. Oay [PHONE_NUMBER] okay, perfect. My name is [PERSON_NAME] [PERSON_NAME]. I'll be the person who's handling your account. Okay. Okay, One more thing. I will be getting a VIP approval, like [OCCUPATION] approval to approve this account under your location and the line line we are giving you. You want the new number or you have any existing number? No, we can use the same number. Do you have any existing number? No, I don't. No. So we would go with the new number. [PHONE_NUMBER] is my existing number. That is the spectrum. Yeah. Do you want to keep that same number or you want to go with the new one? No, I'll keep the same one because that's my phone. Okay. The procedure is going to be. Let me tell you when [OCCUPATION] gonna come there. He will be completely giving you a new installation for a new Internet there, for a new TV there with a new HD boxes there. They are re not going toa touch your existing Internet landline and TV services. There will be also with the new account, there will be also a new number to be get installed for the installation. Once he completed the job, you will be having two accounts active and the locations one with the new number, one with the old number. So you will call me back and let me know. Hey [PERSON_NAME], Rer we get the installation done, We'happy with the speed of Internet. Now we wanted our number from the old account which is active to shift to the new account. At that time I will transfer your that number from your old account to the new one and shift the new number on your old account. Okay? Okay, perfect. Do you have question regarding this one? No, I'm all set. Okay, wonderful. So one more time, you will be getting a small office home office account under your name as a business account. You will be getting these all services perfectly done for you. If [OCCUPATION] even ask you, they don't offer. But if [OCCUPATION] said you why you're getting business account. Just let them know you want the second account for the business 1. Do not discuss with him that you're doing this for the reducing down your bills. As we are helping you as a customer. So that's between us. You won't tell him that you wanted to cancel the old account. So you will be keeping the services both account. Okay. Right. Okay. Thank you so much, sir. And if I need a favor from you, would you mind doing this for me? Yeah, if I can. If one of our [OCCUPATION] he don't regular call customers. Sometime they randomly call customer and just they get the pitch. Yes, we are running the promotion as a regular one. And they ask you do you want these services? If they ask you that, you can just tell them yes, we want an business account or we have a residence location. We want a business services under this name, under this email, this number and these are the services we are looking for. So you will create a new whole new order for with him. So that will be confirmation from your side. This is not necessary. But sometime [OCCUPATION] do call customers. So making sure that if customers is doing this legit or not. Okay? Okay. Perfect. All right, bud. You have a good evening. Good evening, sir. And take care. Bye bye. Thank you for watching the spectrum. Bye."
130,440,20230317-141637_8123033020,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230317-141637_8123033020-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9050713,0.9050712974683544,1084.0,2528,2528,2.3321033210332103,105,9,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME]",44,False,88.355,234,144,90,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:22.86-00:23.52] Agent: Hello?
[00:25.88-00:30.05] Agent: Hello? Hello? Hey, is this [PERSON_NAME]?
[00:30.88-00:32.51] Customer: You got her. Ms.
[00:32.53-00:34.42] Agent: [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION].
[00:34.47-00:35.63] Agent: How are you doing?
[00:35.81-00:37.67] Customer: I'm doing fine, thank you.
[00:37.85-00:41.36] Agent: Oh, you remember we talk about your home [LOCATION].
[00:41.42-00:48.45] Customer: Yes, yes. Yeah, and I, I guess I should have called you back but I, I got sidetracked.
[00:48.48-00:56.51] Customer: We've had a death in the family and, and doing things like that and, and anyway, I'm going to have to pass on that.
[00:56.53-01:04.04] Customer: In fact I'm going to need to cross spectrum because I realize I have been paying for voicemail almost $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:04.18-01:06.06] Customer: I don't even have voicemail on this phone.
[01:06.11-01:14.59] Agent: Misteris, now you understand why I called you that particular day and quoted you the new discounted price for your home.
[01:14.73-01:18.06] Agent: I quoted you $[MONEY_AMOUNT] per [DURATION], you remember?
[01:18.44-01:23.44] Customer: Yeah, but it was for something else that I was going to have to pay $[MONEY_AMOUNT] $[MONEY_AMOUNT] for.
[01:23.62-01:26.41] Customer: Totally different than what my issue is.
[01:26.98-01:28.75] Agent: Oh, I understand that.
[01:28.89-01:34.41] Agent: M this. You remember you mentioned you're paying above $[MONEY_AMOUNT] for the service that you are using?
[01:35.86-01:37.84] Customer: Yeah, it's [MONEY_AMOUNT] [MONEY_AMOUNT].
[01:37.99-01:44.48] Agent: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Thing is that you are dropping your bill down to $[MONEY_AMOUNT].
[01:44.55-01:49.03] Agent: You are not going to pay any extra for voicemails for anything.
[01:49.17-01:54.42] Agent: You will be getting the home phone, the Internet, wi fi and hpot.
[01:54.60-02:02.93] Agent: On top of that you will be able to get a free mobile unlimited line from [ORGANIZATION] if you want.
[02:02.99-02:08.79] Agent: That's totally optional. And your bill will be $[MONEY_AMOUNT] fixed.
[02:10.01-02:11.38] Customer: I don't need any phones.
[02:11.48-02:13.59] Customer: I've got an [ORGANIZATION] iPhone,
[02:16.46-02:20.12] Customer: my mobile and I'm paying different on that.
[02:20.15-02:21.69] Customer: That's a total different bill.
[02:23.15-02:24.97] Customer: That is not on the [ORGANIZATION].
[02:26.71-02:28.01] Customer: It is [ORGANIZATION]. Yes.
[02:28.10-02:29.06] Customer: Oh, I got it.
[02:29.19-02:29.97] Agent: Understandable.
[02:31.59-02:38.99] Agent: If you just want the Internet service, you can get the Internet with wi fi and hardspot in $[MONEY_AMOUNT].
[02:39.03-02:45.39] Agent: I was just trying to help you out in a bundle where you can pay less and use more.
[02:45.52-03:00.17] Agent: Like if you're paying [MONEY_AMOUNT] just for the Internet then why not you go for [MONEY_AMOUNT] and use a home phone, free mobile line, high speed Internet and pay $[MONEY_AMOUNT] in total and that will be fixed for [DURATION] [DURATION].
[03:00.23-03:02.43] Agent: You will not be afraid of losing the price.
[03:04.41-03:09.68] Agent: And the $[MONEY_AMOUNT] thing that you are thinking right now, that's only the one time thing.
[03:09.70-03:11.54] Customer: Is that inansv real?
[03:11.85-03:22.79] Agent: We got the instructions like if you're helping a customer with the price reduction, help them but they have to pay the first time invoice.
[03:22.86-03:27.85] Agent: That is $[MONEY_AMOUNT] just for the new equipment and the [OCCUPATION] visit.
[03:28.01-03:31.68] Agent: You are not going to pay [MONEY_AMOUNT] on the next [DURATION].
[03:31.85-03:36.56] Agent: This is just for the first time one time charge from second [DURATION].
[03:36.69-03:41.72] Agent: You are just going to pay a fixed bill of [MONEY_AMOUNT] per [DURATION].
[03:42.69-03:47.57] Agent: That's it. And [PERSON_NAME], you are not the only one who is facing these problems.
[03:47.69-03:52.48] Agent: There are 239 customers in [LOCATION] in this town.
[03:52.61-03:54.25] Agent: They are paying outrageous amount.
[03:54.31-03:56.06] Agent: So I got a list to call all of them.
[03:56.09-03:59.40] Agent: It's my job to let them know that this is the price.
[03:59.69-04:03.64] Agent: Because once I call them and let them know if they are re interested, that's good.
[04:03.77-04:06.98] Agent: If not, I can simply let my [OCCUPATION] know that I call.
[04:07.13-04:09.38] Agent: These are the comments, you can hear the recording.
[04:09.47-04:12.21] Agent: What customers reply. They don't want the discount.
[04:12.32-04:14.28] Agent: So we are just completing our job.
[04:14.40-04:18.97] Agent: So none of the customers can say [ORGANIZATION] call us to provide the discounts.
[04:19.12-04:21.78] Agent: You understand? I understand.
[04:21.83-04:23.62] Agent: I understand where they're coming from.
[04:24.48-04:27.77] Agent: You know, today, you know,
[04:30.07-04:35.12] Agent: I don't know if you heard that saying, you gething nothing'free you know,
[04:36.65-04:40.52] Agent: some deals are too good to be true and there is a catch somewhere.
[04:40.57-04:42.52] Agent: If you don't get it now, you will later.
[04:42.69-04:49.90] Agent: As being honest with you, if there is something that I am hiding that is not type of a direct thing.
[04:49.96-04:52.65] Agent: As I mentioned right now, I'm totally open to you.
[04:52.69-05:10.56] Agent: I said like I'm gonna simply share all these reg recordings and the information with my [OCCUPATION] just to refer him that These are the 239 callars, the list I call this customer, these are the recordings, I help them with the discounts and these are the customers.
[05:10.63-05:13.50] Agent: I called them and they never replied.
[05:13.58-05:16.31] Agent: So well, so these are the recordings for these customers.
[05:16.49-05:18.64] Agent: So I'm not going to lie on this call.
[05:18.75-05:33.07] Agent: Secondly, before you receive [OCCUPATION], before any change, you will be receiving the confirmation email from [ORGANIZATION] mentioning the same price that I am quoting you right now.
[05:33.13-05:38.03] Agent: If you want, I can share the official PDF file with you.
[05:38.21-05:44.83] Agent: The [ORGANIZATION] official PDF file that shows you the pricing [OCCUPATION] [OCCUPATION] charge everything.
[05:44.93-05:50.56] Agent: So you will be having confirmation right in front of you eyys and you will be more than satisfied.
[05:50.63-05:55.66] Agent: If you want, that's not even a problem for me to process and send you the confirmation Sleep.
[05:55.68-05:57.19] Agent: I was just waiting for your callack.
[05:57.25-06:00.28] Agent: That's it. Well, I'll tell you what.
[06:00.35-06:11.24] Agent: The best way that you can deal with me is to send me what you're telling me all this information to decide to make a decision on.
[06:11.39-06:19.04] Agent: Send it to me so that my daughter can'it like is it possible for you right now?
[06:19.11-06:24.37] Agent: Like if I send you the official screen, the PDF file to the email.
[06:24.40-06:26.50] Agent: Would that be a good enough for you?
[06:26.57-06:31.11] Agent: Can you open your email and have a look on that PDF file?
[06:31.56-06:36.79] Agent: Yes, you can send it to me on my email and that way, that way she can visibly see it.
[06:37.25-06:39.79] Agent: Great. So if you please
[06:41.52-06:47.29] Agent: like wait for just one moment, let me simply send this PDF file over to your email.
[06:47.32-06:51.48] Agent: You can confirm that I received it and you can discuss with your daughter.
[06:51.54-07:01.58] Agent: This will be the thing is that the reason I'm sharing this PDF file with you is that you will be having a written proof in your hand directly from [ORGANIZATION].
[07:02.00-07:05.09] Agent: Will this PDF is directly from [ORGANIZATION].
[07:05.15-07:14.02] Agent: That shows the [ORGANIZATION] [ORGANIZATION] number, that shows the [ORGANIZATION] logo and everything with the service on the confirmation email.
[07:14.64-07:19.31] Agent: Well, is it sen it to me like I am doing it?
[07:19.73-07:22.10] Agent: No, no. Okay, okay.
[07:22.13-07:25.02] Agent: I'm sorry, I'm not understanding that exactly.
[07:25.13-07:34.99] Agent: I'm just trying to make you satisfied as much as I can because I am not allowed to proceed with any anything like that if customer is not satisfied.
[07:35.40-07:48.15] Agent: You think that there is something a catch here like I'm quoting you [MONEY_AMOUNT], $[MONEY_AMOUNT] for the service and you might be ending up paying above the same bills that you're paying right now and you will be getting like ending up paying two bills or something like that, right?
[07:48.65-07:50.04] Agent: Yeah. See
[07:51.38-08:04.98] Customer: I've got to. This is something on my list I've got to do is I've got to get with [ORGANIZATION] [ORGANIZATION] to find out because I've been paying my iPhone through monthly payments with them and.
[08:05.13-08:09.13] Customer: And I have no clue how much is is pa.
[08:09.18-08:14.15] Customer: They don t. They don't let me know that and it kind of bothers me and.
[08:14.81-08:17.31] Customer: But it's my fault that I haven't looked into it.
[08:17.34-08:22.86] Customer: I guess I'm just too trustorthy on too many things and then I'm leery on other things.
[08:22.94-08:32.60] Customer: But anyway, I've got to get with them because I'm paying $[MONEY_AMOUNT] [DURATION] [DURATION] on top of what I'm paying tr.
[08:33.46-08:41.86] Customer: Yeah. Yes. I'm paying [MONEY_AMOUNT] for my mobile and it's part of my payment on my phone iPhone, them buying from them.
[08:42.05-08:48.26] Customer: And so they don't let me know how much I have left on it or anything.
[08:49.09-08:54.95] Customer: So I am paying a lot more for, you know, for [ORGANIZATION] on what I'm getting.
[08:55.33-09:00.71] Agent: So right now in order to send you the PDF file, I'm going to select the tentative date.
[09:00.76-09:06.89] Agent: That doesn't mean like this date is going to make effect on your home or somebody is going to visit you.
[09:07.00-09:11.88] Agent: This is just to create the reference number and everything and send it to you.
[09:11.94-09:17.58] Agent: Just one moment. [PERSON_NAME] [PERSON_NAME], Let me put your name on it and I'm going to send you this one.
[09:18.84-09:22.96] Agent: Just one moment. Let me share this with you real quick on the email so you can look into that.
[09:23.03-09:25.91] Agent: You can open up in front of you and we can discuss this one.
[09:26.09-09:28.93] Agent: Just one momentkay.
[09:30.20-09:33.38] Agent: Once you got this PDF file in front of you,
[09:34.68-09:36.15] Agent: you will be more than satisfied.
[09:36.20-09:40.54] Agent: I'm going to simply say the confirmation order as the subject of the email.
[09:42.12-09:45.83] Agent: And this doesn't mean like someone is going to visit you on your home.
[09:47.85-09:52.59] Agent: This doesn't mean that I'm okay this so that I'm going to do this.
[09:53.37-09:54.52] Agent: That's what I'm saying.
[09:54.64-09:58.10] Agent: I can't okay this because I get myself in trou.
[09:58.25-10:01.95] Agent: Okay, I understand that I'm trusting you.
[10:02.57-10:08.07] Agent: I have to apologize because I don't grasp things like I used to.
[10:08.20-10:10.39] Agent: You know, things are still.
[10:10.48-10:13.51] Agent: But I'm not the only one at my age is feeling this.
[10:13.56-10:16.02] Agent: But I understand. I totally respect you, ma'am.
[10:16.13-10:17.58] Agent: I totally respect you.
[10:17.73-10:19.07] Agent: Don't worry about that.
[10:19.20-10:27.45] Agent: The reason I'm sharing the PDF file with you, if you think that is beneficial for you, if you think that will work for you and you'saving money.
[10:28.83-10:30.50] Agent: I'm totally being honest with you.
[10:30.56-10:32.11] Agent: I haven't hide anything.
[10:32.18-10:34.28] Agent: I told you this will be the monthly charge.
[10:34.43-10:36.97] Agent: This will be the first time payment.
[10:37.35-10:40.79] Agent: You remember? Yeah, I remember.
[10:40.89-10:48.23] Agent: And I'm. I'm not trying to sound untrustworthy at all, but you.
[10:48.38-10:50.36] Agent: I understand your concern.
[10:50.55-10:53.35] Customer: It's a normal behavior from the customers.
[10:53.42-10:56.09] Customer: I totally understand. Okay.
[10:56.19-10:59.21] Customer: The way I'm calling you sounds like a scam call.
[10:59.31-11:03.38] Customer: I understand that. I am totally aware of all these things.
[11:03.53-11:06.60] Customer: I expect the same things from every customer.
[11:06.73-11:08.48] Customer: I am not bothered by you.
[11:08.61-11:10.01] Customer: I'm not bothered by your questions.
[11:10.05-11:12.60] Customer: You can ask me [MONEY_AMOUNT] or 150 questions.
[11:12.65-11:13.72] Customer: That's not a problem.
[11:15.82-11:21.72] Customer: Oay. Okay, so first of all, open up your email and open the attached file.
[11:23.38-11:25.11] Customer: But you're gonna want me to make a decision.
[11:25.17-11:28.23] Customer: But I m. No, don't worry about that.
[11:28.30-11:30.04] Customer: Don't even worry about.
[11:30.23-11:31.92] Customer: I'm sorry. I'm sorry, [PERSON_NAME].
[11:32.03-11:33.00] Customer: Sor your.
[11:35.54-11:37.10] Customer: You don't need to be sorry.
[11:37.16-11:40.23] Customer: You are like respectful for me.
[11:40.26-11:41.79] Customer: You are this senior.
[11:41.85-11:44.09] Customer: Like you are really old, right?
[11:44.83-11:46.81] Customer: Yeah, I'old I'm [PERSON_AGE].
[11:46.90-11:49.45] Customer: If I compare myself with you, I'm just [PERSON_AGE].
[11:49.50-11:51.05] Customer: I'm just like your grandkids.
[11:51.14-11:52.82] Customer: Don't be sorry with me.
[11:53.60-11:57.51] Customer: Okay. If you are in your [PERSON_AGE] [PERSON_AGE].
[11:57.61-11:59.17] Customer: Are you in your [PERSON_AGE]?
[11:59.36-12:02.14] Customer: I am [PERSON_AGE]. You're [PERSON_AGE] years.
[12:02.19-12:05.96] Customer: Same age as my great granddaughter [PERSON_NAME].
[12:06.10-12:08.50] Customer: There's nothing for you to be sorry.
[12:09.48-12:11.06] Customer: You can simply order me.
[12:11.11-12:14.93] Customer: That's it. If there is something I am going to apologize for you.
[12:19.74-12:21.03] Customer: You got the email?
[12:24.89-12:27.07] Customer: You got it. Just open the attachment.
[12:27.18-12:32.74] Customer: Contact information and no international calling is block.
[12:32.80-12:35.70] Customer: Please contact and [OCCUPATION] enable this.
[12:35.80-12:37.05] Customer: That's the post production.
[12:37.10-12:39.67] Customer: That's the post sale process and that's not a problem.
[12:42.91-12:48.53] Customer: So now you see the contact information and service address that seems like yours, right.
[12:49.88-12:58.34] Customer: If you go down to the monthly charges that says $[MONEY_AMOUNT] for the Internet, $[MONEY_AMOUNT] for the Wi Fi that makes $[MONEY_AMOUNT].
[12:58.72-13:02.70] Customer: A mobile line that I coded you, it's totally free, unlimited.
[13:03.88-13:06.33] Customer: It's not show me prices about anything.
[13:06.40-13:10.87] Customer: Yes. The thing that is included, it says free
[13:12.12-13:16.54] Customer: voiceline is $[MONEY_AMOUNT] [DURATION] [DURATION] discount for 12.
[13:17.04-13:18.71] Customer: I don't have voice line.
[13:18.88-13:20.42] Customer: I'm been paying. Understand.
[13:20.80-13:25.38] Customer: I understand that right now you are paying [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] just for the Internet, right?
[13:28.04-13:35.66] Customer: [MONEY_AMOUNT]. No, I'm paying [MONEY_AMOUNT] [MONEY_AMOUNT] for Internet and my home phone.
[13:36.02-13:38.25] Customer: Home phone, right. Yes.
[13:38.42-13:41.33] Customer: This [MARITAL_STATUS] line is same like your home phone.
[13:41.87-13:43.52] Customer: Yeah, but I don't have it.
[13:44.07-13:47.31] Customer: Nobody. I've got. I've got an answering machine.
[13:47.45-13:49.80] Customer: That's how I get messages through that.
[13:50.59-13:59.97] Customer: This in this, this if like if you say if you see the voice line there are 35 calling features built in this line.
[14:00.02-14:01.97] Customer: This is not a typical landline.
[14:02.10-14:10.45] Customer: You will be havinging answering machines, voicemails, everything built in this you does not have to pay any single [MONEY_AMOUNT] on top of that.
[14:12.66-14:21.50] Customer: Now if you go down, if you scroll down the page it says initial payment first [DURATION] of service [MONEY_AMOUNT] [MONEY_AMOUNT].
[14:21.54-14:28.88] Customer: That includes Internet, phone, Wi Fi hardspot, one time professional installation fees $[MONEY_AMOUNT].
[14:29.36-14:30.52] Customer: It doesn't have that on there.
[14:30.54-14:33.41] Customer: It doesn't have any price of anything there
[14:34.79-14:39.62] Customer: be if you scroll down the page there will be two pages in total.
[14:44.88-14:46.12] Customer: That's as far as it's going.
[14:46.15-14:54.05] Customer: And there's nothing else like once you see the monthly charges that says business Internet and business communications, right?
[14:56.86-15:02.21] Customer: Yeah. It goes down to initial payment first [DURATION] of service on time charges.
[15:02.27-15:04.27] Customer: Yes, that's what I'm referring.
[15:04.86-15:08.55] Customer: But there's nothing. No, doesn't tell you what the charges are.
[15:09.05-15:11.15] Agent: Oh, you're not able to see that.
[15:11.86-15:18.67] Agent: No, that one on the business on the voice line is on there but the other nothing down, right?
[15:19.22-15:24.11] Agent: Nothing. Let me simply go ahead and send you again.
[15:24.17-15:27.93] Agent: Just one moment. It will be a Just one moment.
[15:27.96-15:30.15] Agent: Let me share this picture with your real quick.
[15:30.20-15:34.70] Agent: So will, I wasn't the impression that you are able to see all these things.
[15:35.72-15:39.13] Agent: See I'm still learning this too so I'm not real
[15:41.15-15:43.74] Agent: inep on this stuff either.
[15:44.08-15:45.37] Agent: So just one moment.
[15:45.40-15:46.70] Agent: Ms. [PERSON_NAME] [PERSON_NAME]
[15:48.39-15:49.39] Agent: I'm just trying to.
[15:49.45-15:52.96] Agent: I'm not like sending you these things just to ask you.
[15:53.03-15:54.62] Agent: Now you understand everything.
[15:54.71-15:55.75] Agent: Sign up for this.
[15:55.88-15:58.03] Agent: I'm just trying to keep my words here.
[15:58.08-16:01.46] Agent: I'm just trying to let you know that I am not lying on this call.
[16:02.55-16:06.08] Agent: Okay. This is just for that Costus, nothing else.
[16:06.18-16:10.89] Agent: Just one moment. I'm going to send you a picture right now in the same attachment.
[16:11.63-16:15.10] Agent: Have a look on this one you might receive another email from my side.
[16:15.46-16:16.32] Agent: Okay,
[16:20.01-16:21.24] Agent: you received it.
[16:25.46-16:32.43] Agent: No, I guess I need to go back to just refresh the email going to do
[16:46.91-16:48.29] Agent: you got the new one
[16:52.60-16:54.38] Agent: confirmation recorder?
[17:01.00-17:02.38] Agent: I'm not getting it.
[17:03.32-17:10.69] Agent: The new screenshot I shared with you on the same emaillis.com [EMAIL_ADDRESS] on the same email I replied on the same email.
[17:14.14-17:17.64] Agent: It's got a reconf confirmation order there so thank you.
[17:17.98-17:19.88] Agent: Thank you. In best regards to me
[17:21.18-17:23.57] Agent: There will be attachment on top of that.
[17:23.74-17:24.92] Agent: If you see that
[17:26.35-17:27.77] Agent: I attach the file
[17:28.98-17:30.01] Agent: the picture.
[17:32.11-17:33.72] Agent: Okay, now I see.
[17:34.42-17:40.13] Agent: Now you see. First [DURATION] of service [MONEY_AMOUNT] one time char is $[MONEY_AMOUNT].
[17:40.20-17:42.30] Agent: Same that I quoted you on the call,
[17:43.99-17:49.64] Agent: right? Yes. This will be the service that includes your home phone.
[17:49.70-17:52.44] Agent: That includes your home Internet, wif and hardspot.
[17:52.58-17:55.30] Agent: You are just going to pay $[MONEY_AMOUNT].
[17:56.47-17:59.43] Agent: I am sorry [PERSON_NAME], but I'm getting an important phone call coming in.
[17:59.45-18:01.14] Agent: I've got it Che on my sure.
[18:01.19-18:02.64] Agent: I'm going to call you back after [DURATION] [DURATION] [DURATION].
[18:02.70-18:02.88] Agent: Oay.","Hello? Hello? Hello? Hey, is this [PERSON_NAME]? You got her. Ms. [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? I'm doing fine, thank you. Oh, you remember we talk about your home [LOCATION]. Yes, yes. Yeah, and I, I guess I should have called you back but I, I got sidetracked. We've had a death in the family and, and doing things like that and, and anyway, I'm going to have to pass on that. In fact I'm going to need to cross spectrum because I realize I have been ","Hello? Hello? Hello? Hey, is this [PERSON_NAME]? You got her. Ms. [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? I'm doing fine, thank you. Oh, you remember we talk about your home [LOCATION]. Yes, yes. Yeah, and I, I guess I should have called you back but I, I got sidetracked. We've had a death in the family and, and doing things like that and, and anyway, I'm going to have to pass on that. In fact I'm going to need to cross spectrum because I realize I have been paying for voicemail almost $[MONEY_AMOUNT] [DURATION] [DURATION]. I don't even have voicemail on this phone. Misteris, now you understand why I called you that particular day and quoted you the new discounted price for your home. I quoted you $[MONEY_AMOUNT] per [DURATION], you remember? Yeah, but it was for something else that I was going to have to pay $[MONEY_AMOUNT] $[MONEY_AMOUNT] for. Totally different than what my issue is. Oh, I understand that. M this. You remember you mentioned you're paying above $[MONEY_AMOUNT] for the service that you are using? Yeah, it's [MONEY_AMOUNT] [MONEY_AMOUNT]. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Thing is that you are dropping your bill down to $[MONEY_AMOUNT]. You are not going to pay any extra for voicemails for anything. You will be getting the home phone, the Internet, wi fi and hpot. On top of that you will be able to get a free mobile unlimited line from [ORGANIZATION] if you want. That's totally optional. And your bill will be $[MONEY_AMOUNT] fixed. I don't need any phones. I've got an [ORGANIZATION] iPhone, my mobile and I'm paying different on that. That's a total different bill. That is not on the [ORGANIZATION]. It is [ORGANIZATION]. Yes. Oh, I got it. Understandable. If you just want the Internet service, you can get the Internet with wi fi and hardspot in $[MONEY_AMOUNT]. I was just trying to help you out in a bundle where you can pay less and use more. Like if you're paying [MONEY_AMOUNT] just for the Internet then why not you go for [MONEY_AMOUNT] and use a home phone, free mobile line, high speed Internet and pay $[MONEY_AMOUNT] in total and that will be fixed for [DURATION] [DURATION]. You will not be afraid of losing the price. And the $[MONEY_AMOUNT] thing that you are thinking right now, that's only the one time thing. Is that inansv real? We got the instructions like if you're helping a customer with the price reduction, help them but they have to pay the first time invoice. That is $[MONEY_AMOUNT] just for the new equipment and the [OCCUPATION] visit. You are not going to pay [MONEY_AMOUNT] on the next [DURATION]. This is just for the first time one time charge from second [DURATION]. You are just going to pay a fixed bill of [MONEY_AMOUNT] per [DURATION]. That's it. And [PERSON_NAME], you are not the only one who is facing these problems. There are 239 customers in [LOCATION] in this town. They are paying outrageous amount. So I got a list to call all of them. It's my job to let them know that this is the price. Because once I call them and let them know if they are re interested, that's good. If not, I can simply let my [OCCUPATION] know that I call. These are the comments, you can hear the recording. What customers reply. They don't want the discount. So we are just completing our job. So none of the customers can say [ORGANIZATION] call us to provide the discounts. You understand? I understand. I understand where they're coming from. You know, today, you know, I don't know if you heard that saying, you gething nothing'free you know, some deals are too good to be true and there is a catch somewhere. If you don't get it now, you will later. As being honest with you, if there is something that I am hiding that is not type of a direct thing. As I mentioned right now, I'm totally open to you. I said like I'm gonna simply share all these reg recordings and the information with my [OCCUPATION] just to refer him that These are the 239 callars, the list I call this customer, these are the recordings, I help them with the discounts and these are the customers. I called them and they never replied. So well, so these are the recordings for these customers. So I'm not going to lie on this call. Secondly, before you receive [OCCUPATION], before any change, you will be receiving the confirmation email from [ORGANIZATION] mentioning the same price that I am quoting you right now. If you want, I can share the official PDF file with you. The [ORGANIZATION] official PDF file that shows you the pricing [OCCUPATION] [OCCUPATION] charge everything. So you will be having confirmation right in front of you eyys and you will be more than satisfied. If you want, that's not even a problem for me to process and send you the confirmation Sleep. I was just waiting for your callack. That's it. Well, I'll tell you what. The best way that you can deal with me is to send me what you're telling me all this information to decide to make a decision on. Send it to me so that my daughter can'it like is it possible for you right now? Like if I send you the official screen, the PDF file to the email. Would that be a good enough for you? Can you open your email and have a look on that PDF file? Yes, you can send it to me on my email and that way, that way she can visibly see it. Great. So if you please like wait for just one moment, let me simply send this PDF file over to your email. You can confirm that I received it and you can discuss with your daughter. This will be the thing is that the reason I'm sharing this PDF file with you is that you will be having a written proof in your hand directly from [ORGANIZATION]. Will this PDF is directly from [ORGANIZATION]. That shows the [ORGANIZATION] [ORGANIZATION] number, that shows the [ORGANIZATION] logo and everything with the service on the confirmation email. Well, is it sen it to me like I am doing it? No, no. Okay, okay. I'm sorry, I'm not understanding that exactly. I'm just trying to make you satisfied as much as I can because I am not allowed to proceed with any anything like that if customer is not satisfied. You think that there is something a catch here like I'm quoting you [MONEY_AMOUNT], $[MONEY_AMOUNT] for the service and you might be ending up paying above the same bills that you're paying right now and you will be getting like ending up paying two bills or something like that, right? Yeah. See I've got to. This is something on my list I've got to do is I've got to get with [ORGANIZATION] [ORGANIZATION] to find out because I've been paying my iPhone through monthly payments with them and. And I have no clue how much is is pa. They don t. They don't let me know that and it kind of bothers me and. But it's my fault that I haven't looked into it. I guess I'm just too trustorthy on too many things and then I'm leery on other things. But anyway, I've got to get with them because I'm paying $[MONEY_AMOUNT] [DURATION] [DURATION] on top of what I'm paying tr. Yeah. Yes. I'm paying [MONEY_AMOUNT] for my mobile and it's part of my payment on my phone iPhone, them buying from them. And so they don't let me know how much I have left on it or anything. So I am paying a lot more for, you know, for [ORGANIZATION] on what I'm getting. So right now in order to send you the PDF file, I'm going to select the tentative date. That doesn't mean like this date is going to make effect on your home or somebody is going to visit you. This is just to create the reference number and everything and send it to you. Just one moment. [PERSON_NAME] [PERSON_NAME], Let me put your name on it and I'm going to send you this one. Just one moment. Let me share this with you real quick on the email so you can look into that. You can open up in front of you and we can discuss this one. Just one momentkay. Once you got this PDF file in front of you, you will be more than satisfied. I'm going to simply say the confirmation order as the subject of the email. And this doesn't mean like someone is going to visit you on your home. This doesn't mean that I'm okay this so that I'm going to do this. That's what I'm saying. I can't okay this because I get myself in trou. Okay, I understand that I'm trusting you. I have to apologize because I don't grasp things like I used to. You know, things are still. But I'm not the only one at my age is feeling this. But I understand. I totally respect you, ma'am. I totally respect you. Don't worry about that. The reason I'm sharing the PDF file with you, if you think that is beneficial for you, if you think that will work for you and you'saving money. I'm totally being honest with you. I haven't hide anything. I told you this will be the monthly charge. This will be the first time payment. You remember? Yeah, I remember. And I'm. I'm not trying to sound untrustworthy at all, but you. I understand your concern. It's a normal behavior from the customers. I totally understand. Okay. The way I'm calling you sounds like a scam call. I understand that. I am totally aware of all these things. I expect the same things from every customer. I am not bothered by you. I'm not bothered by your questions. You can ask me [MONEY_AMOUNT] or 150 questions. That's not a problem. Oay. Okay, so first of all, open up your email and open the attached file. But you're gonna want me to make a decision. But I m. No, don't worry about that. Don't even worry about. I'm sorry. I'm sorry, [PERSON_NAME]. Sor your. You don't need to be sorry. You are like respectful for me. You are this senior. Like you are really old, right? Yeah, I'old I'm [PERSON_AGE]. If I compare myself with you, I'm just [PERSON_AGE]. I'm just like your grandkids. Don't be sorry with me. Okay. If you are in your [PERSON_AGE] [PERSON_AGE]. Are you in your [PERSON_AGE]? I am [PERSON_AGE]. You're [PERSON_AGE] years. Same age as my great granddaughter [PERSON_NAME]. There's nothing for you to be sorry. You can simply order me. That's it. If there is something I am going to apologize for you. You got the email? You got it. Just open the attachment. Contact information and no international calling is block. Please contact and [OCCUPATION] enable this. That's the post production. That's the post sale process and that's not a problem. So now you see the contact information and service address that seems like yours, right. If you go down to the monthly charges that says $[MONEY_AMOUNT] for the Internet, $[MONEY_AMOUNT] for the Wi Fi that makes $[MONEY_AMOUNT]. A mobile line that I coded you, it's totally free, unlimited. It's not show me prices about anything. Yes. The thing that is included, it says free voiceline is $[MONEY_AMOUNT] [DURATION] [DURATION] discount for 12. I don't have voice line. I'm been paying. Understand. I understand that right now you are paying [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] just for the Internet, right? [MONEY_AMOUNT]. No, I'm paying [MONEY_AMOUNT] [MONEY_AMOUNT] for Internet and my home phone. Home phone, right. Yes. This [MARITAL_STATUS] line is same like your home phone. Yeah, but I don't have it. Nobody. I've got. I've got an answering machine. That's how I get messages through that. This in this, this if like if you say if you see the voice line there are 35 calling features built in this line. This is not a typical landline. You will be havinging answering machines, voicemails, everything built in this you does not have to pay any single [MONEY_AMOUNT] on top of that. Now if you go down, if you scroll down the page it says initial payment first [DURATION] of service [MONEY_AMOUNT] [MONEY_AMOUNT]. That includes Internet, phone, Wi Fi hardspot, one time professional installation fees $[MONEY_AMOUNT]. It doesn't have that on there. It doesn't have any price of anything there be if you scroll down the page there will be two pages in total. That's as far as it's going. And there's nothing else like once you see the monthly charges that says business Internet and business communications, right? Yeah. It goes down to initial payment first [DURATION] of service on time charges. Yes, that's what I'm referring. But there's nothing. No, doesn't tell you what the charges are. Oh, you're not able to see that. No, that one on the business on the voice line is on there but the other nothing down, right? Nothing. Let me simply go ahead and send you again. Just one moment. It will be a Just one moment. Let me share this picture with your real quick. So will, I wasn't the impression that you are able to see all these things. See I'm still learning this too so I'm not real inep on this stuff either. So just one moment. Ms. [PERSON_NAME] [PERSON_NAME] I'm just trying to. I'm not like sending you these things just to ask you. Now you understand everything. Sign up for this. I'm just trying to keep my words here. I'm just trying to let you know that I am not lying on this call. Okay. This is just for that Costus, nothing else. Just one moment. I'm going to send you a picture right now in the same attachment. Have a look on this one you might receive another email from my side. Okay, you received it. No, I guess I need to go back to just refresh the email going to do you got the new one confirmation recorder? I'm not getting it. The new screenshot I shared with you on the same emaillis.com [EMAIL_ADDRESS] on the same email I replied on the same email. It's got a reconf confirmation order there so thank you. Thank you. In best regards to me There will be attachment on top of that. If you see that I attach the file the picture. Okay, now I see. Now you see. First [DURATION] of service [MONEY_AMOUNT] one time char is $[MONEY_AMOUNT]. Same that I quoted you on the call, right? Yes. This will be the service that includes your home phone. That includes your home Internet, wif and hardspot. You are just going to pay $[MONEY_AMOUNT]. I am sorry [PERSON_NAME], but I'm getting an important phone call coming in. I've got it Che on my sure. I'm going to call you back after [DURATION] [DURATION] [DURATION]. Oay."
131,2453,ac6cbf8af2844c3a84f6d2bf7c63ccbf,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ac6cbf8af2844c3a84f6d2bf7c63ccbf_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9239442,0.9239441727941177,334.0,544,544,1.6287425149700598,41,7,"[DATE], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.354,62,27,30,4,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.50-00:02.54] IVR/System: Welcome to [ORGANIZATION] [ORGANIZATION].
[00:02.60-00:03.72] IVR/System: We fix your pains.
[00:03.89-00:09.31] IVR/System: Please hit [PHONE_NUMBER] for home glass, [PHONE_NUMBER] for business class, [PHONE_NUMBER] if you want of our accounts.
[00:11.34-00:13.47] IVR/System: This call is being recorded.
[01:10.75-01:15.15] Customer: This is [PERSON_NAME]. Yes, hello, [PERSON_NAME].
[01:15.17-01:24.40] Customer: My name is [PERSON_NAME] and I have a window that has two chips in it on the outside glass.
[01:24.54-01:27.49] Customer: My home double pane window.
[01:27.58-01:31.56] Customer: And I was want to see if you all could repair that.
[01:33.47-01:37.57] Agent: We can. So what we would do is set up an appointment to send our [OCCUPATION] out.
[01:37.66-01:40.44] Agent: They would evaluate and be able to get you an estimate.
[01:41.94-01:44.77] Customer: Okay. How much does an estimate cost?
[01:45.75-01:47.20] Agent: It's a free estimate.
[01:48.22-01:49.25] Customer: Terrific.
[01:51.41-02:02.34] Customer: And do you know if ever or like how often or what determines if the window would need to be taken or if it would be done on site?
[02:04.28-02:08.78] Agent: So typically the way they do that is they come out, they get all the measurement.
[02:09.25-02:17.94] Agent: We would then order the glass because chips on residential windows aren't really syllable because it doesn't hold well.
[02:18.44-02:21.46] Agent: So what they would do is replace the glass in your frame.
[02:21.79-02:23.19] Agent: So they would order the glass.
[02:23.28-02:27.01] Agent: Once the glass comes in, we would come back out and replace it on site.
[02:27.79-02:31.45] Customer: Okay. How much time is it usually to have a glass?
[02:31.64-02:37.41] Customer: It's a [PHONE_NUMBER] by 4 foot bottom sash of a window.
[02:38.79-02:40.47] Customer: Is that like a [DURATION] [DURATION] thing?
[02:40.53-02:43.50] Customer: A [DURATION] [DURATION] thing, A [DURATION] [DURATION] thing.
[02:45.16-02:50.91] Agent: So currently, because it is busy season, we're seeing extended lead times right now it's about [DURATION] [DURATION] [DURATION] [DURATION].
[02:51.93-02:54.26] Customer: Okay, all right, cool.
[02:55.21-02:57.29] Customer: Yeah, I would very much.
[02:57.39-03:02.54] Customer: I'm selling the home so I need to get started on it right away.
[03:03.21-03:06.59] Customer: Can I go ahead and get on the list for an estimate?
[03:07.60-03:11.59] Agent: Absolutely. Let me go ahead and get your information and we'll get that set up for you.
[03:12.01-03:12.67] Agent: What is your name?
[03:12.70-03:15.16] Customer: Awesome. [PERSON_NAME].
[03:16.46-03:20.15] Agent: And last name? It'five letters.
[03:20.18-03:24.96] Customer: It spelled [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME].
[03:26.09-03:29.51] Agent: Okay, and what is the address that will be coming to?
[03:30.53-03:41.24] Customer: Yeah, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[03:45.41-03:47.12] Agent: And what's the zip code on that?
[03:48.34-03:51.72] Customer: [LOCATION].
[03:53.74-03:57.35] Agent: And is the phone number you're calling from the best number for you?
[03:58.53-03:59.63] Customer: It is, yes.
[04:01.57-04:04.79] Agent: And what's a good email address to send a copy of the estimate?
[04:06.03-04:07.37] Customer: Yes, send it to.
[04:22.46-04:26.17] Agent: All right, and where in the home is the window that needs to be looked at?
[04:27.26-04:32.89] Customer: [LOCATION] [LOCATION], rear of the home, kitchen, bay
[04:34.51-04:35.74] Customer: window area.
[04:39.39-04:43.25] Agent: All right, and it looks like I can get someone out for you.
[04:44.48-04:46.18] Agent: Wednesday is our first available.
[04:46.23-04:48.41] Customer: Will that work? Yes.
[04:48.52-04:49.69] Customer: Yeah, that'd be good.
[04:51.75-04:56.89] Agent: Perfect. I'll go ahead and get you on the schedule and the [OCCUPATION] will give you a call before they come out.
[04:57.71-05:01.86] Customer: Okay. So we don't know if it'll be, like, morning or afternoon or.
[05:04.27-05:05.42] Agent: Currently, you do not.
[05:05.47-05:07.57] Agent: The schedule is not set that far out.
[05:07.76-05:09.86] Agent: But they will call before they come.
[05:10.56-05:12.82] Customer: Okay. And just to be sure, it is Wednesday.
[05:12.99-05:14.31] Agent: This [DATE], [DATE] [DATE].
[05:14.44-05:17.10] Agent: [DURATION] [DURATION]. Yes. Okay.
[05:17.71-05:19.38] Customer: Awesome. Okay.
[05:21.12-05:22.37] Unknown: That is terr. El.
[05:22.44-05:23.30] Agent: Help you with?
[05:25.13-05:27.51] Customer: No, that's it. Thank you, [PERSON_NAME].
[05:28.21-05:30.15] Agent: You're very welcome. You have a great day.
[05:30.86-05:31.77] Customer: You too. Bye.","Welcome to [ORGANIZATION] [ORGANIZATION]. We fix your pains. Please hit [PHONE_NUMBER] for home glass, [PHONE_NUMBER] for business class, [PHONE_NUMBER] if you want of our accounts. This call is being recorded. This is [PERSON_NAME]. Yes, hello, [PERSON_NAME]. My name is [PERSON_NAME] and I have a window that has two chips in it on the outside glass. My home double pane window. And I was want to see if you all could repair that. We can. So what we would do is set up an appointment to send our [O","Welcome to [ORGANIZATION] [ORGANIZATION]. We fix your pains. Please hit [PHONE_NUMBER] for home glass, [PHONE_NUMBER] for business class, [PHONE_NUMBER] if you want of our accounts. This call is being recorded. This is [PERSON_NAME]. Yes, hello, [PERSON_NAME]. My name is [PERSON_NAME] and I have a window that has two chips in it on the outside glass. My home double pane window. And I was want to see if you all could repair that. We can. So what we would do is set up an appointment to send our [OCCUPATION] out. They would evaluate and be able to get you an estimate. Okay. How much does an estimate cost? It's a free estimate. Terrific. And do you know if ever or like how often or what determines if the window would need to be taken or if it would be done on site? So typically the way they do that is they come out, they get all the measurement. We would then order the glass because chips on residential windows aren't really syllable because it doesn't hold well. So what they would do is replace the glass in your frame. So they would order the glass. Once the glass comes in, we would come back out and replace it on site. Okay. How much time is it usually to have a glass? It's a [PHONE_NUMBER] by 4 foot bottom sash of a window. Is that like a [DURATION] [DURATION] thing? A [DURATION] [DURATION] thing, A [DURATION] [DURATION] thing. So currently, because it is busy season, we're seeing extended lead times right now it's about [DURATION] [DURATION] [DURATION] [DURATION]. Okay, all right, cool. Yeah, I would very much. I'm selling the home so I need to get started on it right away. Can I go ahead and get on the list for an estimate? Absolutely. Let me go ahead and get your information and we'll get that set up for you. What is your name? Awesome. [PERSON_NAME]. And last name? It'five letters. It spelled [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME]. Okay, and what is the address that will be coming to? Yeah, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And what's the zip code on that? [LOCATION]. And is the phone number you're calling from the best number for you? It is, yes. And what's a good email address to send a copy of the estimate? Yes, send it to. All right, and where in the home is the window that needs to be looked at? [LOCATION] [LOCATION], rear of the home, kitchen, bay window area. All right, and it looks like I can get someone out for you. Wednesday is our first available. Will that work? Yes. Yeah, that'd be good. Perfect. I'll go ahead and get you on the schedule and the [OCCUPATION] will give you a call before they come out. Okay. So we don't know if it'll be, like, morning or afternoon or. Currently, you do not. The schedule is not set that far out. But they will call before they come. Okay. And just to be sure, it is Wednesday. This [DATE], [DATE] [DATE]. [DURATION] [DURATION]. Yes. Okay. Awesome. Okay. That is terr. El. Help you with? No, that's it. Thank you, [PERSON_NAME]. You're very welcome. You have a great day. You too. Bye."
132,306,20211028-160407_7077643880,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211028-160407_7077643880-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9115424,0.9115424197530865,332.0,810,810,2.4397590361445785,57,10,"[CREDIT_CARD_NUMBER], [DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.35,70,45,23,2,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:15.62-00:17.98] Agent: Hi, Mr. [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION].
[00:18.02-00:20.50] Customer: How are you? Just fine.
[00:20.66-00:25.42] Agent: Good to know. So say you had an installation on [DATE] [DATE].
[00:25.48-00:28.80] Agent: Like the [OCCUPATION] came out and the work was not completed, right?
[00:29.80-00:38.13] Customer: Yeah. Now it still got the same box here and I don't know, but it got hooked up to the copper line or not.
[00:38.27-00:44.53] Customer: You know, he was supposed to be between [TIME] and [TIME], but I had a [OCCUPATION] appointment in the afternoon and he showed up about the same time.
[00:44.59-00:49.65] Customer: You know, I think around [TIME] or [TIME] that I had to take off from my [OCCUPATION] appointment.
[00:49.69-00:51.78] Customer: So all I could do is say hi and goodbye.
[00:52.16-01:00.25] Agent: Okay, sure. Let me explain to you what the workforce accomplished over there on that [DURATION] and what needs to be done still.
[01:00.40-01:01.34] Agent: So basically
[01:03.12-01:05.19] Agent: the Internet was bonded and everything.
[01:05.25-01:08.19] Agent: The fiber wire was pulled out till you're sweet.
[01:08.33-01:13.20] Agent: But once they were installing the modem, it lost a connection there.
[01:13.30-01:17.02] Agent: So they will be like bringing in to forms here.
[01:17.07-01:25.73] Agent: Like. And your phone line, you had requested them to like move your phone line over and 2 [ORGANIZATION].
[01:26.08-01:29.66] Customer: Is that so? I don't know anything about it.
[01:30.16-01:40.09] Agent: They have told here that the bigger issue is that [PERSON_NAME] is trying to move the 38800 to copper.
[01:41.31-01:44.56] Agent: And they. I understand it was originally.
[01:44.62-01:50.52] Agent: And then you guys took it off and hooked it up to the Internet, you know, and I knew nothing about it.
[01:50.54-01:53.68] Customer: All I know is then free through my fax machine doesn't work.
[01:53.74-02:01.44] Customer: And I got to dial one area code and then the number just to make a call down the street or even in the same building.
[02:02.03-02:08.69] Agent: Mm. Well, the order that I had put in here was to keep your phone line on copper.
[02:09.10-02:11.81] Agent: Is it currently working as voiceover IP?
[02:11.86-02:15.33] Customer: The [PHONE_NUMBER] line? I have no idea.
[02:15.38-02:22.52] Customer: I've got it forwarded to my cell phone and I just leave it there because I'm afraid to even undo it.
[02:22.71-02:25.37] Customer: I don't know if it's ever going to work again or what.
[02:26.54-02:30.53] Agent: Okay, so I see there is a problem with the phone line that we need to resolve as well.
[02:30.66-02:33.28] Agent: Okay. But the process will be.
[02:33.31-02:35.37] Agent: Basically we will be mig.
[02:35.54-02:38.69] Agent: Like letting your phone line keep as it is on copper.
[02:38.74-02:40.15] Agent: Since currently it is on copper.
[02:40.21-02:43.20] Agent: As I can see, we will not be moving that to Internet.
[02:43.27-02:44.84] Agent: It will be kept as it is.
[02:45.22-02:52.48] Agent: All the [OCCUPATION] will be doing is coming over and completing their work for the Internet and making sure that the phone line is kept on copper.
[02:52.67-02:57.19] Agent: So we needed a new date for that since the last one was not completed.
[02:57.26-03:00.49] Agent: I just wanted to know when you would be available again next [DURATION] from
[03:01.71-03:04.69] Agent: [DATE] [DATE]. Next [DATE] will be a good [DURATION] for you.
[03:06.03-03:09.08] Customer: Next [DATE] in the morning?
[03:09.15-03:14.03] Customer: Yeah, Perfect. And the time slot is [TIME], [TIME] [TIME].
[03:14.09-03:15.32] Agent: Would that suit you?
[03:16.47-03:18.88] Customer: [TIME] till [TIME]? Yeah, I
[03:20.38-03:22.03] Customer: to be here for that.
[03:22.19-03:25.63] IVR/System: Perfect, sir. So this call is being recorded for quality and trndaining purposes.
[03:25.69-03:26.78] IVR/System: I will be sharing your information.
[03:26.84-03:33.19] Agent: This is for [PERSON_NAME] diesel generator repair located at [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION].
[03:33.22-03:39.09] Customer: Right? Yeah. Now is there any chance that it could be done sooner than that?
[03:39.78-03:44.04] Agent: No, sir. That is the soonest data I had available with me.
[03:44.56-03:49.70] Agent: Because there is a lot of the [OCCUPATION] are kind of busy during these times.
[03:49.85-03:54.78] Agent: That is, I tried to do it sooner, but that is the earl earlyt possible.
[03:57.72-04:00.25] Customer: Okay. Okay, then make it that.
[04:00.41-04:06.66] Agent: Okay. So did you receive your account number earlier or should I provide it to you now?
[04:09.56-04:11.04] Customer: You can provide it now.
[04:11.09-04:12.75] Customer: I never received anything.
[04:13.40-04:14.69] Agent: Tell me when you're ready.
[04:18.44-04:20.04] Customer: Okay, go ahead. I'm ready.
[04:20.15-04:31.18] Customer: It is [CREDIT_CARD_NUMBER].
[04:32.68-04:43.93] Agent: Yes. And whenever you want to check your order you can call [ORGANIZATION] helpline me or like check your order online on [ORGANIZATION] website through this account number.
[04:46.43-04:50.45] Agent: Okay, perfect. Is there anything else I can assist you with today, sir?
[04:50.54-04:52.08] Agent: Any questions? Anything else?
[04:53.06-04:56.49] Customer: [DATE] [DATE] no, I'm just writing all the Information down.
[04:57.43-05:05.57] Customer: [DATE] [DATE] [DATE] between [TIME] to [TIME] okay, got it.
[05:05.66-05:12.06] Agent: Perfect. So at the end I just need your authorization to place this order on your behalf for [DATE], [DATE] of [DATE] [DATE].
[05:12.19-05:19.59] Agent: And to send out the [OCCUPATION] and add the discounts to your account for your Internet 25 by 5 meg and the phone line left on corpper $[MONEY_AMOUNT].
[05:19.64-05:20.09] Agent: Can I have your.
[05:20.11-05:23.37] Agent: Yes. Yeah. Thank you so much, sir.
[05:23.55-05:24.78] Agent: Thanks a lot for your precious time.
[05:24.81-05:26.32] Agent: Once again, really appreciate it.
[05:26.38-05:28.23] Agent: Goodby to see you on [DATE] [DATE].
[05:28.32-05:30.20] Agent: Bye bye. Okay, great.
[05:30.25-05:30.37] Agent: Thanks.","Hi, Mr. [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION]. How are you? Just fine. Good to know. So say you had an installation on [DATE] [DATE]. Like the [OCCUPATION] came out and the work was not completed, right? Yeah. Now it still got the same box here and I don't know, but it got hooked up to the copper line or not. You know, he was supposed to be between [TIME] and [TIME], but I had a [OCCUPATION] appointment in the afternoon and he showed up about the same time. You know, I think a","Hi, Mr. [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION]. How are you? Just fine. Good to know. So say you had an installation on [DATE] [DATE]. Like the [OCCUPATION] came out and the work was not completed, right? Yeah. Now it still got the same box here and I don't know, but it got hooked up to the copper line or not. You know, he was supposed to be between [TIME] and [TIME], but I had a [OCCUPATION] appointment in the afternoon and he showed up about the same time. You know, I think around [TIME] or [TIME] that I had to take off from my [OCCUPATION] appointment. So all I could do is say hi and goodbye. Okay, sure. Let me explain to you what the workforce accomplished over there on that [DURATION] and what needs to be done still. So basically the Internet was bonded and everything. The fiber wire was pulled out till you're sweet. But once they were installing the modem, it lost a connection there. So they will be like bringing in to forms here. Like. And your phone line, you had requested them to like move your phone line over and 2 [ORGANIZATION]. Is that so? I don't know anything about it. They have told here that the bigger issue is that [PERSON_NAME] is trying to move the 38800 to copper. And they. I understand it was originally. And then you guys took it off and hooked it up to the Internet, you know, and I knew nothing about it. All I know is then free through my fax machine doesn't work. And I got to dial one area code and then the number just to make a call down the street or even in the same building. Mm. Well, the order that I had put in here was to keep your phone line on copper. Is it currently working as voiceover IP? The [PHONE_NUMBER] line? I have no idea. I've got it forwarded to my cell phone and I just leave it there because I'm afraid to even undo it. I don't know if it's ever going to work again or what. Okay, so I see there is a problem with the phone line that we need to resolve as well. Okay. But the process will be. Basically we will be mig. Like letting your phone line keep as it is on copper. Since currently it is on copper. As I can see, we will not be moving that to Internet. It will be kept as it is. All the [OCCUPATION] will be doing is coming over and completing their work for the Internet and making sure that the phone line is kept on copper. So we needed a new date for that since the last one was not completed. I just wanted to know when you would be available again next [DURATION] from [DATE] [DATE]. Next [DATE] will be a good [DURATION] for you. Next [DATE] in the morning? Yeah, Perfect. And the time slot is [TIME], [TIME] [TIME]. Would that suit you? [TIME] till [TIME]? Yeah, I to be here for that. Perfect, sir. So this call is being recorded for quality and trndaining purposes. I will be sharing your information. This is for [PERSON_NAME] diesel generator repair located at [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION]. Right? Yeah. Now is there any chance that it could be done sooner than that? No, sir. That is the soonest data I had available with me. Because there is a lot of the [OCCUPATION] are kind of busy during these times. That is, I tried to do it sooner, but that is the earl earlyt possible. Okay. Okay, then make it that. Okay. So did you receive your account number earlier or should I provide it to you now? You can provide it now. I never received anything. Tell me when you're ready. Okay, go ahead. I'm ready. It is [CREDIT_CARD_NUMBER]. Yes. And whenever you want to check your order you can call [ORGANIZATION] helpline me or like check your order online on [ORGANIZATION] website through this account number. Okay, perfect. Is there anything else I can assist you with today, sir? Any questions? Anything else? [DATE] [DATE] no, I'm just writing all the Information down. [DATE] [DATE] [DATE] between [TIME] to [TIME] okay, got it. Perfect. So at the end I just need your authorization to place this order on your behalf for [DATE], [DATE] of [DATE] [DATE]. And to send out the [OCCUPATION] and add the discounts to your account for your Internet 25 by 5 meg and the phone line left on corpper $[MONEY_AMOUNT]. Can I have your. Yes. Yeah. Thank you so much, sir. Thanks a lot for your precious time. Once again, really appreciate it. Goodby to see you on [DATE] [DATE]. Bye bye. Okay, great. Thanks."
133,2956,e2a15ac1bded46e9b99906f1b3409a54,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e2a15ac1bded46e9b99906f1b3409a54_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90623325,0.9062332466181061,495.0,961,961,1.9414141414141415,112,9,"[DATE], [DURATION], [LOCATION], [MARITAL_STATUS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.35,111,45,61,5,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.13-00:04.38] IVR/System: Thank you for calling [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:04.50-00:08.31] IVR/System: For [ORGANIZATION] [ORGANIZATION], please press [PHONE_NUMBER] for all other inquiries.
[00:16.54-00:19.20] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:21.18-00:23.68] IVR/System: Please hold for the next available [OCCUPATION].
[00:24.18-00:25.56] IVR/System: Thank you for calling [ORGANIZATION], [ORGANIZATION].
[00:25.61-00:27.01] Agent: [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME].
[00:27.03-00:28.16] Agent: How can I help you?
[00:29.04-00:35.90] Customer: Yes, I believe it was your company that came out and made some
[00:37.84-00:44.94] Customer: shower doors for us when we remodeled our sh.
[00:45.35-00:47.88] Customer: And we've just done the other one.
[00:47.95-00:50.38] Customer: And we'd like to have you guys
[00:51.72-00:57.87] Customer: come on out and measure and give us an s tomit, if that would be possible.
[00:58.48-01:01.55] Agent: Absolutely. So the tile is finished in the other shower?
[01:01.97-01:04.37] Agent: Yes. M. Okay, great.
[01:04.55-01:07.06] Agent: Yes, ma'am. What's your first and last name, please?
[01:08.00-01:12.88] Customer: It's [PERSON_NAME] [PERSON_NAME]. And the last name'summers?
[01:12.98-01:16.39] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:17.48-01:21.24] Customer: Okay. All. And I don't know if I.
[01:21.43-01:24.16] Customer: Okay. It's [LOCATION]
[01:25.38-01:38.00] Customer: [LOCATION] [LOCATION]. So it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:42.61-01:45.03] Customer: All right. [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:46.17-01:47.56] Agent: Are you in [LOCATION]?
[01:47.95-01:50.65] Customer: Yes. Okay. All right.
[01:50.68-01:52.45] Agent: And what's your email address, please?
[02:15.16-02:15.97] Customer: Okay.
[02:17.75-02:21.69] Agent: All right. So is your shower on the [LOCATION] [LOCATION] or an [LOCATION] [LOCATION]?
[02:22.28-02:23.81] Customer: It's an [LOCATION] [LOCATION].
[02:24.31-02:26.86] Customer: Upper. Okay. [LOCATION] [LOCATION].
[02:26.91-02:27.50] Customer: Yes,
[02:45.97-02:49.28] Agent: all. So, [PERSON_NAME], let's look at our schedule for the week.
[02:50.06-02:57.16] Agent: Okay. Now, your company was at a different location previously, correct?
[02:58.29-03:00.46] Customer: We moved [DURATION] [DURATION] [DURATION] ago.
[03:00.53-03:02.88] Customer: Actually, we moved about [DURATION] [DURATION] [DURATION] [DURATION] ago now.
[03:03.53-03:06.84] Agent: Okay. And so you were over by, like, where.
[03:07.15-03:14.19] Customer: Like off of [LOCATION], down the street from where [PERSON_NAME] was.
[03:14.31-03:15.85] Customer: Is that true? Yes.
[03:16.02-03:17.82] Customer: Well, we were there.
[03:18.00-03:20.65] Customer: O. They had to have been [DURATION] [DURATION] [DURATION] [DURATION] ago.
[03:21.26-03:25.03] Customer: Well, that's probably when we did the other one, you know, so.
[03:25.05-03:27.36] Customer: Yeah, ye. That was definitely us.
[03:27.43-03:30.83] Customer: Yes. Okay. Yeah, because I was just trying to make sure.
[03:30.89-03:33.09] Customer: Because we really. I.
[03:33.40-03:34.32] Customer: We just love it.
[03:34.38-03:36.09] Customer: So it was like, okay.
[03:36.28-03:38.07] Customer: I was trying to find looking.
[03:38.12-03:41.39] Customer: And I was like, okay, you're not there anymore.
[03:41.49-03:42.88] Customer: And so my [MARITAL_STATUS].
[03:42.91-03:44.64] Customer: And I was like, I think it was.
[03:44.70-03:50.38] Customer: Glad [OCCUPATION]. And so we both came up with the same name, so I was hoping it was the right place.
[03:51.03-03:53.97] Agent: Well, good. I'm glad you want to use that company again.
[03:54.40-03:55.91] Agent: We're grateful for you.
[03:56.07-03:57.26] Agent: I'm actually going to.
[03:57.39-04:03.44] Agent: If you guys have time tomorrow afternoon, I'm going to send [PERSON_NAME] your way to look at that new shower for you.
[04:03.90-04:05.67] Customer: And what time would that be?
[04:05.70-04:07.67] Customer: Because my [MARITAL_STATUS] and I both work.
[04:07.74-04:09.24] Agent: So let me see, what.
[04:11.13-04:13.40] Customer: And that would be on the Tuesday, right?
[04:13.90-04:15.15] Customer: It is tomorrow. Yeah.
[04:15.18-04:16.95] Customer: Tomorrow is [DATE] [DATE] [DATE].
[04:17.30-04:19.44] Agent: He does have several jobs
[04:20.94-04:26.02] Agent: before yours. He's got three in [LOCATION], one in [LOCATION] and then he would be headed your way.
[04:26.15-04:31.19] Agent: So I want to say maybe it would be between [PHONE_NUMBER] and [TIME].
[04:32.20-04:33.79] Agent: Okay, let me look
[04:49.49-04:52.06] Agent: between [PHONE_NUMBER] and [TIME]
[04:56.00-04:58.74] Agent: and if tomorrow doesn't work then you just let me know.
[04:59.31-05:05.33] Agent: Okay. I'm looking at my [MARITAL_STATUS] schedule and it looks like he does have.
[05:06.44-05:10.01] Agent: He's got a little break in that time but it's not
[05:11.68-05:21.23] Agent: so kind of having it like he'd have to be back with the office at [TIME] but he wouldn't be able to be home until more like [TIME].
[05:21.43-05:26.37] Agent: So why don't. How about I probably have him out there?
[05:27.14-05:28.50] Agent: I can probably have it.
[05:28.60-05:32.76] Agent: Unless you, unless you would like him to come out tomorrow morning.
[05:33.50-05:34.80] Customer: Are you okay with that?
[05:34.87-05:36.09] Customer: Is that a little bit easier?
[05:36.18-05:40.96] Customer: Yeah, yeah, if you have first thing in the morning that would be great.
[05:41.75-05:45.37] Agent: Okay, so you have, do you have an early morning?
[05:45.79-05:48.12] Customer: Okay, we do. Absolutely we do.
[05:48.50-05:54.15] Agent: I'll get [PERSON_NAME] to come out and see you tomorrow morning and I'll get you first thing on the schedule.
[05:54.54-05:56.75] Customer: And what time is that going to be?
[05:57.57-05:59.64] Agent: I'm going to have him out there to see you.
[05:59.69-06:04.75] Agent: He usually leaves our shop a little after [TIME] so I'm going to try to get him out there between [TIME] and [TIME].
[06:05.30-06:13.43] Customer: Oh, we will already already be at, at work so that's not going to be early enough.
[06:13.46-06:16.63] Agent: I'm sorry. How about on Friday then?
[06:17.86-06:19.63] Customer: What's see we got going on Friday?
[06:27.42-06:30.38] Agent: Sorry about that. Oh no, don't be sorry.
[06:30.42-06:31.60] Customer: It's quite all right.
[06:32.25-06:34.69] Agent: Let's see. Do you want.
[06:34.87-06:36.71] Agent: I can have him come out.
[06:38.33-06:39.30] Customer: What time do you gu.
[06:39.38-06:42.08] Agent: Okay, so he's got several jobs before yours.
[06:42.13-06:43.67] Agent: [PHONE_NUMBER], [TIME], [TIME], [TIME], [TIME].
[06:43.84-06:50.70] Agent: About five jobs I can have you be the last job of the [DURATION] and he would get there to your house after [TIME].
[06:51.40-06:57.75] Customer: Okay, that'll work. So that maybe give you guys time to come [ORGANIZATION] [ORGANIZATION] you know, wait on him.
[06:58.52-07:01.55] Customer: Yeah. And so that's going to be on Friday then, right?
[07:02.25-07:04.62] Customer: Yes it is. We [DATE].
[07:05.12-07:07.14] Customer: No, it'be this [DATE] [DATE].
[07:07.61-07:13.18] Customer: Okay. [DATE] [DATE] [DATE] after [TIME].
[07:13.71-07:19.48] Customer: And would he call us to give us a little better estimate of time?
[07:19.60-07:21.57] Agent: Yes, oh absolutely. Yes.
[07:22.00-07:28.69] Agent: Our guys will typically call about [DURATION] [DURATION], sometimes [DURATION] [DURATION] before they arrive to their next job.
[07:29.48-07:32.13] Customer: Okay, okay.
[07:35.31-07:39.43] Customer: Because that's my [MARITAL_STATUS] and I both actually have that we.
[07:39.49-07:46.08] Customer: And we are not working on Friday for first time in eons and so that would be a good time.
[07:46.15-07:48.69] Customer: But. But then I'm also trying to schedule
[07:50.06-07:52.92] Customer: three other things. So that's why I was wondering.
[07:52.99-07:56.58] Agent: So, okay. Okay, so that sounds good.
[07:56.70-08:01.08] Customer: I'll see [PERSON_NAME] then at Friday, sometime after [TIME]?
[08:01.99-08:04.65] Agent: That's correct. Yes. Okay, that sounds great.
[08:04.70-08:05.70] Customer: Okay, thank you very much.
[08:05.75-08:07.08] Agent: Thank you. We appreciate calling.
[08:07.11-08:08.56] Agent: We'll see you in just a few [DURATION].
[08:09.27-08:10.11] Customer: Okay, bye.","Thank you for calling [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For [ORGANIZATION] [ORGANIZATION], please press [PHONE_NUMBER] for all other inquiries. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. Thank you for calling [ORGANIZATION], [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Yes, I believe it was your company that came out and made some showe","Thank you for calling [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For [ORGANIZATION] [ORGANIZATION], please press [PHONE_NUMBER] for all other inquiries. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. Thank you for calling [ORGANIZATION], [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Yes, I believe it was your company that came out and made some shower doors for us when we remodeled our sh. And we've just done the other one. And we'd like to have you guys come on out and measure and give us an s tomit, if that would be possible. Absolutely. So the tile is finished in the other shower? Yes. M. Okay, great. Yes, ma'am. What's your first and last name, please? It's [PERSON_NAME] [PERSON_NAME]. And the last name'summers? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. All. And I don't know if I. Okay. It's [LOCATION] [LOCATION] [LOCATION]. So it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. All right. [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Are you in [LOCATION]? Yes. Okay. All right. And what's your email address, please? Okay. All right. So is your shower on the [LOCATION] [LOCATION] or an [LOCATION] [LOCATION]? It's an [LOCATION] [LOCATION]. Upper. Okay. [LOCATION] [LOCATION]. Yes, all. So, [PERSON_NAME], let's look at our schedule for the week. Okay. Now, your company was at a different location previously, correct? We moved [DURATION] [DURATION] [DURATION] ago. Actually, we moved about [DURATION] [DURATION] [DURATION] [DURATION] ago now. Okay. And so you were over by, like, where. Like off of [LOCATION], down the street from where [PERSON_NAME] was. Is that true? Yes. Well, we were there. O. They had to have been [DURATION] [DURATION] [DURATION] [DURATION] ago. Well, that's probably when we did the other one, you know, so. Yeah, ye. That was definitely us. Yes. Okay. Yeah, because I was just trying to make sure. Because we really. I. We just love it. So it was like, okay. I was trying to find looking. And I was like, okay, you're not there anymore. And so my [MARITAL_STATUS]. And I was like, I think it was. Glad [OCCUPATION]. And so we both came up with the same name, so I was hoping it was the right place. Well, good. I'm glad you want to use that company again. We're grateful for you. I'm actually going to. If you guys have time tomorrow afternoon, I'm going to send [PERSON_NAME] your way to look at that new shower for you. And what time would that be? Because my [MARITAL_STATUS] and I both work. So let me see, what. And that would be on the Tuesday, right? It is tomorrow. Yeah. Tomorrow is [DATE] [DATE] [DATE]. He does have several jobs before yours. He's got three in [LOCATION], one in [LOCATION] and then he would be headed your way. So I want to say maybe it would be between [PHONE_NUMBER] and [TIME]. Okay, let me look between [PHONE_NUMBER] and [TIME] and if tomorrow doesn't work then you just let me know. Okay. I'm looking at my [MARITAL_STATUS] schedule and it looks like he does have. He's got a little break in that time but it's not so kind of having it like he'd have to be back with the office at [TIME] but he wouldn't be able to be home until more like [TIME]. So why don't. How about I probably have him out there? I can probably have it. Unless you, unless you would like him to come out tomorrow morning. Are you okay with that? Is that a little bit easier? Yeah, yeah, if you have first thing in the morning that would be great. Okay, so you have, do you have an early morning? Okay, we do. Absolutely we do. I'll get [PERSON_NAME] to come out and see you tomorrow morning and I'll get you first thing on the schedule. And what time is that going to be? I'm going to have him out there to see you. He usually leaves our shop a little after [TIME] so I'm going to try to get him out there between [TIME] and [TIME]. Oh, we will already already be at, at work so that's not going to be early enough. I'm sorry. How about on Friday then? What's see we got going on Friday? Sorry about that. Oh no, don't be sorry. It's quite all right. Let's see. Do you want. I can have him come out. What time do you gu. Okay, so he's got several jobs before yours. [PHONE_NUMBER], [TIME], [TIME], [TIME], [TIME]. About five jobs I can have you be the last job of the [DURATION] and he would get there to your house after [TIME]. Okay, that'll work. So that maybe give you guys time to come [ORGANIZATION] [ORGANIZATION] you know, wait on him. Yeah. And so that's going to be on Friday then, right? Yes it is. We [DATE]. No, it'be this [DATE] [DATE]. Okay. [DATE] [DATE] [DATE] after [TIME]. And would he call us to give us a little better estimate of time? Yes, oh absolutely. Yes. Our guys will typically call about [DURATION] [DURATION], sometimes [DURATION] [DURATION] before they arrive to their next job. Okay, okay. Because that's my [MARITAL_STATUS] and I both actually have that we. And we are not working on Friday for first time in eons and so that would be a good time. But. But then I'm also trying to schedule three other things. So that's why I was wondering. So, okay. Okay, so that sounds good. I'll see [PERSON_NAME] then at Friday, sometime after [TIME]? That's correct. Yes. Okay, that sounds great. Okay, thank you very much. Thank you. We appreciate calling. We'll see you in just a few [DURATION]. Okay, bye."
134,612,2f3bcc9c8d6e46098d3e457b62285922,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/2f3bcc9c8d6e46098d3e457b62285922_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9198414,0.9198413938411669,238.0,617,617,2.592436974789916,48,7,"[DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.34,62,21,18,23,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.85-00:02.69] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.83-00:11.99] IVR/System: If you need glass for your car or Truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you.
[00:21.86-00:23.91] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:24.06-00:33.24] IVR/System: If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you.
[00:38.95-00:40.23] Agent: [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME].
[00:40.27-00:41.20] Agent: Can I help you?
[00:41.70-00:46.52] Customer: Hi [PERSON_NAME]. My name is [PERSON_NAME] [PERSON_NAME] and I live at [LOCATION] [LOCATION] [LOCATION] in [LOCATION].
[00:46.95-00:47.69] Customer: And
[00:48.98-00:54.30] Customer: part of the closothing of my house was two windows were to be repaired and it was paid for.
[00:54.40-00:55.34] Customer: And I just never.
[00:55.38-00:56.20] Customer: We never got it done.
[00:56.23-00:59.81] Customer: And I'm thinking to myself holy crap, I still have to do that.
[00:59.94-01:00.53] Customer: And I don't know.
[01:00.58-01:03.63] Agent: Okay. I'm so sorry about that.
[01:03.70-01:05.75] Customer: And I knew that I was going to try again.
[01:06.09-01:07.66] Customer: We didn't want to worry about it in the winter.
[01:07.72-01:10.44] Customer: I said we'll just do it in spring and I forgot about it.
[01:10.57-01:13.31] Customer: So I want to know if we could get that scheduled.
[01:14.50-01:17.68] Agent: We would probably. If I have to look it up.
[01:17.73-01:19.61] Customer: What's the phone number it would be under?
[01:19.63-01:22.39] Customer: Do you know? Try mine.
[01:25.92-01:26.66] Customer: [PHONE_NUMBER].
[01:28.16-01:30.26] Agent: All right. Do you mind holding while I.
[01:30.43-01:31.23] Customer: No, not at all.
[01:31.28-01:32.69] Agent: Look for that. Hold on.
[01:33.08-01:35.72] IVR/System: Thank you. Thank you for calling [ORGANIZATION] [ORGANIZATION].
[01:35.88-01:41.64] IVR/System: We're everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[01:41.72-01:52.73] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[01:52.92-01:54.42] IVR/System: Visit us at any of our.
[01:57.95-02:03.84] IVR/System: Did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION] you may be eligible for our windshield protection plan.
[02:03.94-02:06.30] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[02:06.67-02:09.59] IVR/System: We know when you have to replace your windshield because of damage.
[02:09.72-02:13.38] IVR/System: There's no guarantee a rock or some other object won't hit it again.
[02:13.55-02:19.85] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[02:20.16-02:23.19] IVR/System: Get more details@portlandlass.com do.
[02:23.81-02:24.98] IVR/System: Thank you for holding.
[02:25.09-02:31.34] IVR/System: A [ORGANIZATION] [ORGANIZATION] [OCCUPATION] will be with you shortly if you need a new windshield, you made the right call.
[02:31.49-02:35.54] IVR/System: We work with all insurance companies and can even handle the paperwork with you.
[02:35.93-02:39.65] IVR/System: Every installation is performed by certified experts and fully guaranteed.
[02:39.79-02:43.43] IVR/System: And if you cant t drive to us, our mobile service can come to you.
[02:43.60-02:45.51] IVR/System: We appreciate you staying on the line.
[02:45.65-02:48.29] IVR/System: A [ORGANIZATION] [ORGANIZATION] [OCCUPATION] will be right with you.
[02:48.46-02:49.73] IVR/System: New windows can make Great.
[02:49.75-02:51.12] IVR/System: Thank you for holding.
[02:51.66-02:58.72] Agent: Yes, the only order I have been here under your name was for a couple of pieces of glass for the sunro room.
[02:58.77-03:01.38] Agent: The bedroom. That's two different.
[03:01.50-03:03.94] Agent: Two different pieces in the sunroom and then one in.
[03:04.00-03:08.44] Agent: Correct. Actually, it was only one in the sunroom and one in the bedroom upstairs.
[03:09.78-03:11.84] Customer: I'PRETTY sure there's only one.
[03:13.12-03:14.38] Agent: Have to look again.
[03:15.25-03:20.84] Agent: So that's it. So we never actually did it.
[03:20.94-03:21.81] Agent: We never did it.
[03:21.84-03:22.94] Agent: We never did it.
[03:23.97-03:25.37] Agent: That is so funny.
[03:25.47-03:28.75] Agent: All right. I know, but it's paid for.
[03:29.25-03:36.02] Agent: Yes, ma'am. I'm going to need and if there'an extra cost or something for the time, that's fine, I'll pay it.
[03:36.21-03:40.15] Agent: There shouldn't be. I mean, it might change a little less all.
[03:40.71-03:46.72] Agent: Let me figure that out and I will have somebody call you about actually coming out to install that.
[03:47.19-03:48.78] Customer: Sure, I'll be here [DURATION] [DURATION].
[03:48.87-03:50.68] Customer: I work from home now.
[03:50.87-03:53.72] Agent: All right. All right, Perfect.
[03:53.83-03:55.66] Agent: You're welcome. Bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or Truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. [ORGANIZATION]","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or Truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please press [PHONE_NUMBER] and we will be happy to help you. [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME]. Can I help you? Hi [PERSON_NAME]. My name is [PERSON_NAME] [PERSON_NAME] and I live at [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. And part of the closothing of my house was two windows were to be repaired and it was paid for. And I just never. We never got it done. And I'm thinking to myself holy crap, I still have to do that. And I don't know. Okay. I'm so sorry about that. And I knew that I was going to try again. We didn't want to worry about it in the winter. I said we'll just do it in spring and I forgot about it. So I want to know if we could get that scheduled. We would probably. If I have to look it up. What's the phone number it would be under? Do you know? Try mine. [PHONE_NUMBER]. All right. Do you mind holding while I. No, not at all. Look for that. Hold on. Thank you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We're everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our. Did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION] you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There's no guarantee a rock or some other object won't hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details@portlandlass.com do. Thank you for holding. A [ORGANIZATION] [ORGANIZATION] [OCCUPATION] will be with you shortly if you need a new windshield, you made the right call. We work with all insurance companies and can even handle the paperwork with you. Every installation is performed by certified experts and fully guaranteed. And if you cant t drive to us, our mobile service can come to you. We appreciate you staying on the line. A [ORGANIZATION] [ORGANIZATION] [OCCUPATION] will be right with you. New windows can make Great. Thank you for holding. Yes, the only order I have been here under your name was for a couple of pieces of glass for the sunro room. The bedroom. That's two different. Two different pieces in the sunroom and then one in. Correct. Actually, it was only one in the sunroom and one in the bedroom upstairs. I'PRETTY sure there's only one. Have to look again. So that's it. So we never actually did it. We never did it. We never did it. That is so funny. All right. I know, but it's paid for. Yes, ma'am. I'm going to need and if there'an extra cost or something for the time, that's fine, I'll pay it. There shouldn't be. I mean, it might change a little less all. Let me figure that out and I will have somebody call you about actually coming out to install that. Sure, I'll be here [DURATION] [DURATION]. I work from home now. All right. All right, Perfect. You're welcome. Bye."
135,2850,d7591e42f5c344dd99781f1923ba1626,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/d7591e42f5c344dd99781f1923ba1626_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9048027,0.9048026517020227,1882.0,4054,4054,2.1540913921360256,283,15,"[DATE], [DATE_INTERVAL], [DURATION], [INJURY], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [URL], [VEHICLE_ID]",44,False,88.336,430,114,229,86,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.29-00:02.13] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.27-00:07.20] IVR/System: If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION],
[00:11.21-00:14.26] IVR/System: please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[00:14.44-00:17.99] IVR/System: [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service.
[00:18.14-00:21.98] IVR/System: [ORGANIZATION] All Weather Premium Blades are available for $[MONEY_AMOUNT].
[00:22.09-00:23.93] IVR/System: Ask us about wiper blades.
[00:24.09-00:31.00] IVR/System: In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed.
[00:32.87-00:40.74] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] where everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[00:40.83-00:51.84] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[00:52.03-00:53.56] IVR/System: Visit us at any of our
[00:57.10-01:02.98] IVR/System: did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[01:03.08-01:05.44] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[01:05.83-01:08.75] IVR/System: We know when you have to replace your windshield because of damage.
[01:08.86-01:12.49] IVR/System: There'no guarantee a rock or some other object won't hit it again.
[01:12.66-01:18.97] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[01:19.33-01:24.11] IVR/System: Get more details@portlandlass.com do thank you for holding.
[01:24.22-01:30.47] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield, you made the right call.
[01:30.62-01:32.95] IVR/System: We work with all insurance companies and
[02:24.59-02:27.64] IVR/System: please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[02:27.82-02:31.37] IVR/System: [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service.
[02:31.52-02:35.35] IVR/System: [ORGANIZATION] All Weather Premium Blades are available for $[MONEY_AMOUNT].
[02:35.47-02:37.30] IVR/System: Ask us about wiper blades.
[02:37.47-02:44.37] IVR/System: In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed.
[02:46.22-02:48.22] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[02:48.38-02:54.15] IVR/System: Where everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[02:54.22-03:05.24] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[03:05.43-03:07.28] IVR/System: Visit us at any of our locations.
[03:08.91-03:11.21] IVR/System: Com did you know?
[03:11.26-03:16.35] IVR/System: When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[03:16.45-03:18.81] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[03:19.19-03:22.10] IVR/System: We know when you have to replace your windshield because of damage.
[03:22.22-03:25.89] IVR/System: There'no guarantee a rock or some other object won't hit it again.
[03:26.06-03:32.34] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[03:32.65-03:33.54] IVR/System: Get more
[03:34.88-03:37.50] IVR/System: Bomb thank you for holding.
[03:37.61-03:43.84] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield, you made the right call.
[03:44.00-03:46.34] IVR/System: We work with all insurance companies and
[04:37.93-04:40.96] IVR/System: please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[04:41.14-04:48.66] IVR/System: [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service, [ORGANIZATION] all weather premium blades are available for $[MONEY_AMOUNT].
[04:48.78-04:50.62] IVR/System: Ask us about wiper blades.
[04:50.79-04:57.69] IVR/System: In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed.
[04:59.55-05:01.55] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[05:01.70-05:05.00] IVR/System: We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier.
[05:05.82-05:07.46] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[05:07.52-05:09.44] Agent: This is [PERSON_NAME]. How can I help you?
[05:09.99-05:12.32] Customer: Hi [PERSON_NAME], My name is [PERSON_NAME].
[05:12.70-05:18.37] Customer: I need assistance with something I had last night, Sunday.
[05:18.43-05:29.02] Customer: Drove by and shot the BB gun at my car blowing out the back windshield and the driver's side window.
[05:29.17-05:31.58] Customer: These are things you can be replacing?
[05:31.93-05:33.67] Customer: Yeah, that didn't come out right.
[05:33.76-05:35.55] Customer: Are these things that you can replace?
[05:37.29-05:38.02] Agent: Yes,
[05:39.73-05:43.43] Agent: as long as the glass is available, yeah.
[05:43.54-05:45.19] Agent: Okay, so how can I first.
[05:45.26-05:45.88] Agent: First,
[05:47.10-05:49.88] Agent: the number that you're calling me from, is it a cell?
[05:51.21-05:53.95] Agent: [PHONE_NUMBER]? It is.
[05:55.25-06:01.12] Agent: Okay, so we just go through the process to get you quote this [PERSON_NAME] [PERSON_NAME].
[06:03.01-06:03.75] Agent: What
[06:06.01-06:15.81] Agent: the. The number that you called me in on came up with [PERSON_NAME] [PERSON_NAME] as a person that someonely had the phone number.
[06:20.60-06:23.20] Agent: That's not name. That's okay.
[06:23.34-06:25.58] Agent: That's okay. We can change it.
[06:25.67-06:28.01] Agent: Sometimes people get an old cell phone number.
[06:28.16-06:30.54] Agent: Our records go back pretty far, so.
[06:31.36-06:33.25] Agent: Oh, okayk. And your name?
[06:33.65-06:35.63] Agent: It's [PERSON_NAME] [PERSON_NAME].
[06:44.42-06:49.15] Agent: And Your address? It's [LOCATION] [LOCATION]
[06:51.18-06:54.00] Agent: [LOCATION] [LOCATION] [LOCATION]. [LOCATION].
[07:10.75-07:14.69] Agent: And do you have an email address we can send the warranty information to?
[07:29.89-07:32.38] Customer: I tried to call the free quote number but I just.
[07:32.48-07:34.25] Customer: Ringing and ringing. This is you.
[07:34.31-07:36.52] Customer: This is you. You're the free quote number.
[07:36.69-07:39.54] Customer: Okay, I am the free quote number forever.
[07:39.60-07:41.52] Customer: I was like eventually they'll answer.
[07:41.57-07:45.91] Customer: Then I'm like. And then I thought to myself well, I must have hung up and called a different number.
[07:46.10-07:47.75] Customer: No, no, here you are.
[07:48.89-07:53.38] Customer: No, we're here. I have everything you it just
[07:55.73-08:00.04] Customer: need my coworkers might have all been on the phones when you call, so.
[08:00.14-08:01.56] Customer: Oh yeah, yeah, I bet.
[08:01.62-08:04.35] Customer: And I probably. You're short staffed like everybody else.
[08:05.25-08:05.99] Customer: Yep.
[08:07.20-08:10.82] Agent: Okay. Now what's the year making and model on the vehicle?
[08:11.49-08:15.90] Agent: Is it [DATE_INTERVAL] [ORGANIZATION] Outback?
[08:19.62-08:20.70] Customer: I can give you the VIN.
[08:20.79-08:21.60] Customer: I know what it is.
[08:21.67-08:23.05] Customer: I have it right in front of me.
[08:24.62-08:25.55] Agent: Yep, that will help.
[08:25.58-08:35.76] Customer: [VEHICLE_ID]. It's [VEHICLE_ID]. The first number is [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] that.
[08:35.83-08:41.21] Agent: Be right back. I guess [VEHICLE_ID].
[08:41.66-08:45.52] Customer: It's an [ORGANIZATION] [NUMBER_SEQUENCE].
[08:47.58-08:48.55] Customer: Thank you.
[09:11.08-09:11.93] Agent: Okay.
[09:18.60-09:24.29] Agent: And let's see need the backlass for starters.
[09:37.10-09:42.43] Agent: Is the back window tinted for privacy or is it the same color as the windshield?
[09:44.98-09:46.36] Customer: I think it's gray.
[09:48.01-09:50.75] Customer: I'm pretty sure it looks grayish from here.
[09:51.82-09:55.24] Agent: Yeah. Yeah, that would be a privacy thing.
[09:55.89-09:56.67] Customer: Yeah.
[09:58.01-09:58.88] Agent: Okay,
[10:00.41-10:02.44] Agent: and which other piece was it?
[10:02.60-10:05.05] Customer: Which door? The driver window.
[10:06.96-10:08.89] Agent: Okay, so the driver's side, Front.
[10:09.55-10:11.32] Customer: Yeah. Driver side, front window.
[10:11.36-10:13.44] Customer: Yeah. But not the windshield.
[10:13.50-10:14.82] Agent: Yeah. Right. Okay,
[10:16.39-10:18.43] Customer: so I'm so upset by this.
[10:18.55-10:24.79] Customer: You know, when the police knock on your door at [TIME] and say, hmm, your car is in bad news.
[10:24.84-10:27.03] Customer: Your car is struck by this guy who's been.
[10:27.08-10:37.38] Customer: Or people. I don't know who it is, they don't know who it is, but were driving around shooting BB guns at cars last night, and mine happened to be one that got hit, and they knocked on my door.
[10:37.40-10:45.92] Customer: And of course, you always answer the door with trepidation if a [OCCUPATION] [OCCUPATION] notock your door anyway, but at [TIME], you're like, okay, did somebody die?
[10:45.97-10:47.84] Customer: You know, you're like, what's going on?
[10:48.25-10:56.79] Customer: Yeah. Yeah. So this [TIME] I was like, I couldn't call the insurance company till [TIME], but I don't have insurance on my glass, so I'll have to pay for that myself.
[10:58.74-11:00.88] Agent: Okay, so you don't have glass coverage?
[11:01.34-11:04.43] Customer: I don't. No. Okay.
[11:04.50-11:07.01] Agent: Yeah. And you know what's really stupid, [PERSON_NAME]?
[11:07.05-11:09.36] Agent: You want to know what's really, really, really stupid?
[11:10.01-11:17.02] Customer: I got my insurance renewal and my car has like 193,000 miles on it, and I'm going toa keep it driving.
[11:17.08-11:18.39] Customer: I'm driving it till it dies.
[11:18.46-11:22.39] Customer: You know, I'm just going to keep driving it indefinitely until I can't anymore.
[11:22.72-11:27.18] Customer: And. But I got my reinsurance renewal and I had upd.
[11:27.27-11:30.01] Customer: It was really much higher than it had been.
[11:30.16-11:32.71] Customer: And so I was like, well, I could probably tweak this a little bit.
[11:32.73-11:33.85] Customer: I don't really need collision.
[11:33.92-11:37.16] Customer: I don't, you know, But I haven't covered if somebody hits me.
[11:37.18-11:41.61] Customer: And it's so old that if I do something, you know, really, I'm not going to get anything for it.
[11:41.68-11:43.63] Customer: My deductible, so why would I bother?
[11:43.67-11:48.54] Customer: So saving myself $[MONEY_AMOUNT] [DURATION] [DURATION], I got rid of collision and compreh.
[11:48.59-11:50.36] Customer: I mean, yeah, collision and comprehensive.
[11:50.43-11:59.36] Customer: I mean, comprehensive. And I was like, oh, so that was Monday and today and last night was when I got hit and I was like, ah, man.
[11:59.50-12:01.18] Customer: So, nope, I have to pay for it myself.
[12:01.23-12:03.28] Customer: Yeah, not good. Bummer.
[12:03.34-12:06.05] Customer: But I mean, I'm sure it's not.
[12:06.84-12:07.79] Customer: I mean, I don't know.
[12:07.81-12:13.15] Customer: You're going to tell me how much approximately it is [VEHICLE_ID] [VEHICLE_ID] we'll forget what to go do from there.
[12:13.21-12:17.53] Customer: Yeah. So the total
[12:18.98-12:23.49] Customer: hold on Leix this year death be in shop anyway.
[12:23.55-12:24.15] Customer: So
[12:27.98-12:29.22] Customer: I don't know. I'm not.
[12:29.25-12:31.07] Customer: So I'm close enough.
[12:31.10-12:34.43] Customer: I can probably drive it there I think to the [LOCATION].
[12:34.46-12:37.12] Customer: There is still a [LOCATION] porting glass, right?
[12:38.34-12:40.48] Customer: Yes. Yep.
[12:42.65-12:47.23] Customer: So I was just trying to make sure that you didn't have to.
[12:49.04-12:50.73] Customer: I prefer not to drive it.
[12:50.76-12:53.59] Customer: It's. I've got to go vacum it out, clean it.
[12:53.97-12:57.28] Customer: Glass everywhere and I don't really want to take it.
[12:57.30-12:58.78] Customer: Yeah, they'll clean that up too.
[12:59.61-13:02.02] Customer: So I. You guys can come to me then.
[13:03.80-13:06.42] Customer: No, because it's a back glass and a door.
[13:06.45-13:09.69] Customer: You'd have to bring it to the shop have.
[13:09.79-13:11.42] Customer: But they can clean it up.
[13:12.83-13:15.76] Customer: Yeah, but I have to clean it up before I can drive it up there.
[13:16.38-13:17.83] Customer: Well, that's true. Yeah.
[13:17.87-13:18.85] Customer: Because of the door.
[13:23.30-13:24.42] Customer: Hang on one second.
[13:24.50-13:26.75] Customer: I'mn t it or something.
[13:26.78-13:28.64] Customer: Right. I could just slap some like.
[13:29.23-13:33.30] Customer: I don't know. But you're going to tell me about how much it is and how to get an appointment and what I do next.
[13:33.35-13:38.06] Customer: Ye. I just want to check one thing real quick [VEHICLE_ID] [VEHICLE_ID] get right back with you.
[13:38.12-13:39.56] Customer: You mind holding for a second?
[13:39.67-13:41.40] Customer: I will hold forever for you.
[13:41.43-13:44.24] Customer: Okaykay. Hang on.
[13:46.10-13:48.05] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[13:48.22-13:53.98] IVR/System: We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[13:54.05-14:05.05] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[14:05.23-14:07.12] IVR/System: Visit us at any of our locations.
[14:10.28-14:16.17] IVR/System: Did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[14:16.27-14:18.62] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[14:19.00-14:21.92] IVR/System: We know when you have to replace your windshield because of damage.
[14:22.04-14:25.71] IVR/System: There'no guarantee a rock or some other object wont t hit it again.
[14:25.88-14:32.26] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[14:32.45-14:37.31] IVR/System: Get more details@portlandlass.com thank you for holding.
[14:37.42-14:43.65] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield, you made the right call.
[14:43.82-14:48.00] IVR/System: We work with all insurance companies and can even handle the paperwork with you.
[14:48.34-14:52.09] IVR/System: Every installation is performed by certified experts and fully guaranteed.
[14:52.23-14:55.88] IVR/System: And if you cant t drive to us, our mobile service can come to you.
[14:56.05-14:57.91] IVR/System: We appreciate you staying on the line.
[14:58.02-15:00.77] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be Right with you.
[15:00.94-15:04.52] IVR/System: New windows can make your home more beautiful and energy efficient.
[15:04.70-15:12.82] IVR/System: [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows, including insulated units to keep weather out and keep energy costs lower.
[15:13.32-15:17.06] IVR/System: Looking for a vinyl replacement window with the most style performance on the market?
[15:17.23-15:19.68] IVR/System: That'the Nor Easter from [ORGANIZATION] [ORGANIZATION].
[15:19.86-15:23.74] IVR/System: Its airtight seal keeps up the wind and water in even the harshest conditions.
[15:24.15-15:30.88] IVR/System: [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] Nor Easter windows made in [LOCATION] [LOCATION] for [LOCATION] [LOCATION].
[15:31.06-15:34.61] IVR/System: The Nor Easter is custom made and comes in a variety of colors and options.
[15:34.76-15:38.54] IVR/System: It also comes with a lifetime warranty, including glass breakage.
[15:38.71-15:40.65] IVR/System: There's one more fantastic feature.
[15:40.80-15:44.58] IVR/System: [ORGANIZATION] [ORGANIZATION] will install the Nor'easter with our own team of professionals.
[15:44.75-15:48.13] IVR/System: Ask us about it and start saving on your heating costs.
[15:48.79-15:49.91] IVR/System: Thank you for holding.
[15:50.01-15:51.46] IVR/System: We'll be with you shortly.
[15:51.79-15:54.34] IVR/System: Home improvements are simple, but [ORGANIZATION] [ORGANIZATION].
[15:54.51-16:03.10] IVR/System: We offer mirrors, showers and tub doors and enclosures, entire patio rooms, entry doors, garage doors and even closet shelving solutions.
[16:03.79-16:12.70] IVR/System: Did you know that [ORGANIZATION] [ORGANIZATION] also has commercial glass options for any business, large or small, classass replacement or repair or a newly constructed building?
[16:12.83-16:15.43] IVR/System: Our experienced and professional team can help you.
[16:15.60-16:22.08] IVR/System: We work with individual [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], [OCCUPATION] and everyone in between.
[16:22.26-16:29.74] IVR/System: Our team follows strict safety guidelines and meets all state and local building codes necessary to execute a safe and successful project.
[16:30.08-16:41.36] IVR/System: Working with [ORGANIZATION] [ORGANIZATION] on your next commercial glass project ensures that you will receive project quotes, project details and anything else you may need within your required specifications and deadlines.
[16:41.54-16:43.76] IVR/System: Thank you again for calling [ORGANIZATION] [ORGANIZATION].
[16:43.90-16:45.36] IVR/System: We'll be right with you.
[16:45.54-16:50.05] IVR/System: Please Visit us in one of our [URL].
[16:50.22-16:57.62] IVR/System: You can also follow us on Facebook, LinkedIn and Instagram @ [ORGANIZATION] [ORGANIZATION], we really are everywhere you look.
[16:57.80-16:59.77] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[16:59.94-17:01.40] IVR/System: We everywhere you look.
[17:01.83-17:03.45] Agent: Okay. Sorry about that.
[17:03.95-17:05.05] Agent: No trouble.
[17:06.94-17:08.40] Agent: All right, so
[17:11.38-17:15.44] Agent: the total cost for both of them together
[17:16.85-17:19.66] Agent: comes to [MONEY_AMOUNT] [MONEY_AMOUNT].
[17:21.20-17:26.14] Agent: That includes both the front, both the back glass and the door glass.
[17:26.85-17:31.37] Agent: With installationow and installation.
[17:31.44-17:35.14] Agent: Right? Yeah, that's what the installation included.
[17:36.68-17:38.18] Agent: That includes the labor.
[17:38.88-17:41.46] Agent: No, but this. Does this include the.
[17:42.12-17:43.33] Agent: There was. They kept.
[17:43.47-17:48.55] Agent: And this is just because it kept repeating to me that I needed a new windshield wiper.
[17:50.37-17:52.31] Agent: Is that part of that or no?
[17:53.92-17:55.81] Agent: No, because I didn't hear anything about it.
[17:55.83-17:58.87] Agent: Windshield wiper. So I don't know if I need a new one.
[17:58.92-18:03.36] Agent: It doesn't appear to be broken and I replaced it recently, so I mean, it's just a glass.
[18:03.42-18:04.82] Agent: It wasn't like from a.
[18:04.97-18:09.26] Agent: Oh, are you talking about the back wiper yeah, yeah, they.
[18:09.40-18:15.64] Agent: They can. They can use the same one as long as it wasn't all right.
[18:15.69-18:17.45] Agent: But they would let me know if it is damage.
[18:17.49-18:20.43] Agent: They'll call me up and say, so how do I make an appointment?
[18:20.46-18:21.76] Agent: And what do I do?
[18:23.26-18:25.99] Agent: Okay, I can help you schedule the appointment.
[18:26.54-18:28.56] Agent: Thank you. In the meantime,
[18:34.60-18:37.34] Agent: get the right shop in here so I can put that in.
[18:38.84-18:40.55] Agent: So I just pay him when I drop it off.
[18:40.61-18:46.21] Agent: It'that yeah, it's pay on the [DURATION] of the appointment at shop.
[18:46.32-18:49.38] Agent: Oay all it. Well, all fixed at the same [DURATION], right?
[18:50.91-18:53.38] Agent: Yeah, it'll be the same [DURATION] that they work on it.
[18:54.56-18:55.54] Agent: Perfect.
[18:57.84-19:00.45] Agent: I just need to find one
[19:02.54-19:04.84] Agent: that unfortunately they don't do.
[19:11.69-19:13.91] Agent: I'm just trying to find a spot here
[19:15.54-19:16.66] Agent: because they're doing both.
[19:16.72-19:19.56] Agent: It'll take a little bit longer than a normal appointment.
[19:21.41-19:22.19] Agent: Yeah,
[19:39.56-19:45.18] Customer: it's so stupid. I saved $[MONEY_AMOUNT] on my insurance, but then I to pay [MONEY_AMOUNT].
[19:45.27-19:48.17] Customer: Oh, my word. That will teach me.
[19:48.36-19:51.17] Customer: Yeah, it's kind of the opposite of what you want to do,
[19:53.22-19:54.59] Customer: you know, And I don't.
[19:54.70-19:55.97] Customer: What the was my.
[19:56.02-19:57.22] Customer: I just wanted to save the money.
[19:57.27-19:59.55] Customer: I'm like, what could happen, you know?
[19:59.61-20:03.78] Customer: I mean, mostly it wouldn't, you know, how.
[20:03.80-20:05.85] Customer: What are the odds of getting your windshield
[20:07.66-20:09.44] Customer: shot out in [LOCATION] [LOCATION].
[20:10.38-20:11.98] Customer: But apparently it's. Yeah.
[20:12.08-20:13.05] Customer: Shouldn't be.
[20:14.62-20:16.64] Customer: I hope they catch the guy that did it.
[20:21.28-20:24.99] Customer: My [OCCUPATION] [OCCUPATION] called me up this [TIME] and asked me if I had it on camera.
[20:25.04-20:26.17] Customer: I was like, I don't.
[20:26.60-20:28.67] Customer: It goes, you. You need another camera.
[20:28.69-20:29.80] Customer: I was like, yeah, I do.
[20:29.86-20:34.99] Customer: I mean, you know, I thought this happening again or probably slim, but you never know.
[20:35.17-20:40.01] Customer: And you know, I replaced windshield the [DURATION] times that I have had to replace windshield.
[20:40.20-20:42.42] Customer: It was. I mean, a back glass.
[20:42.47-20:43.47] Customer: It was my fault.
[20:43.53-20:46.26] Customer: 1. I was taking an old toilet to the dump,
[20:47.52-20:50.65] Customer: and it wasn't secure property.
[20:50.84-20:52.80] Customer: Actually. I'd driven it around a couple times.
[20:52.84-20:54.09] Customer: I'd taken 1, 2.
[20:54.12-20:55.19] Customer: I replaced both toilets.
[20:55.23-20:56.80] Customer: I took one to the dump, no trouble.
[20:56.91-21:01.45] Customer: The second one, I'd had to slam on my brakes too quick, and I hit the back window and broke.
[21:01.80-21:12.80] Customer: And the second time that I did it, I was carrying an old stove [TIME] [TIME] back of my car and a wood stove, small, you know, what notly huge one.
[21:12.99-21:17.08] Customer: And I'd driven it around because I hadn't had anybody to help me get it out of the car.
[21:17.25-21:21.61] Customer: I'd driven it around for [DURATION] [DURATION] without any incident.
[21:21.67-21:24.01] Customer: I kept thinking, I really got to get that out of the back of the car.
[21:24.07-21:25.26] Customer: Only a matter of time.
[21:25.41-21:29.27] Customer: Again it I slammed on my brakes and it hit the windshield and broke it.
[21:29.34-21:30.71] Customer: I was like, awh, man.
[21:30.86-21:32.63] Customer: I should have learned the first time.
[21:33.10-21:35.99] Customer: But this time it was not my fault at all.
[21:36.02-21:37.46] Customer: I wasn't even [TIME] [TIME] car.
[21:37.64-21:47.37] Customer: No. And I was like, you know, if I ped what happened was I'd gone to the grocery store and I pulled up in front of my house and parked on the street and I carried my groceries in.
[21:47.48-21:48.74] Customer: It was like [TIME].
[21:48.79-21:50.56] Customer: I know because I have it on my camera.
[21:50.62-21:51.88] Customer: I was like came in and.
[21:52.02-21:54.70] Customer: And then at [TIME], [OCCUPATION] [OCCUPATION] knocking on my door.
[21:54.71-21:55.99] Customer: I m like, why didn't I hear this?
[21:56.08-21:57.04] Customer: Because there's a BB gun.
[21:57.08-21:59.99] Customer: You probably would have just, you know, blown it off.
[22:00.08-22:01.51] Customer: Yeah. You wouldn't even notice.
[22:01.65-22:05.54] Customer: Yeah. And you know, they don't make a lot of noise.
[22:06.04-22:09.56] Customer: I was like, so you think if I'd parked in my driveway, this wouldn't have happened?
[22:09.60-22:13.85] Customer: He's like, m and I'm likeuse they only hit the ones that were parked on the street anyway.
[22:13.88-22:17.59] Customer: And I was like, yeah, I should have backed my car right into my driveway.
[22:17.61-22:22.69] Customer: And I didn't. So again, I do see where to feel it fau yeah.
[22:23.80-22:28.17] Customer: Yeah. Know, at least if you had it the other way, the windshield'a little stronger.
[22:29.36-22:39.68] Customer: But yeah, the. My next door neighbor had him shot out and he had [DURATION] cars and both of them had the back windows and the back doors all shot out.
[22:40.94-22:43.85] Customer: So where you live?
[22:45.35-22:47.61] Customer: Oh, I'm in [LOCATION] [LOCATION].
[22:48.27-22:50.44] Customer: And I'm in [LOCATION] [LOCATION].
[22:51.66-22:54.22] Customer: O It happens. It's a stupid kid.
[22:54.31-23:01.02] Customer: It's a stupid kid who was just u driving around joyriding with his buddies with a baby gun.
[23:01.05-23:03.01] Customer: And this is what this probably is too.
[23:03.05-23:07.93] Customer: I mean, we have a whole bunch other problems up here in [LOCATION], [LOCATION], but this was not, you know, there was no theft.
[23:07.99-23:09.70] Customer: There was no, you know, is just.
[23:10.12-23:12.31] Customer: Yeah. Somebody just being
[23:13.61-23:14.66] Customer: destructive.
[23:16.24-23:19.06] Customer: Like we need any more of that world.
[23:19.17-23:19.90] Customer: Yeah.
[23:21.12-23:24.78] Customer: No, it's discouraged. All right, so we've got it bad, but yeah.
[23:24.81-23:25.66] Agent: Okay. What
[23:27.76-23:33.17] Agent: when can so the soonest appointment, unfortunately, is [DATE], [DATE] [DATE].
[23:34.56-23:38.73] Agent: I know you're going to want to drive that beforehand, but
[23:40.36-23:52.84] Agent: we do have the ability to do crash wrap on the vehicle, but they're not [TIME] [TIME] shop today to do that until the Possibly the afternoon here this afternoon.
[23:54.41-23:56.39] Agent: How much is thatident?
[23:57.41-23:59.15] Agent: The crash wrap would be free.
[23:59.49-24:01.88] Agent: They would. They just put it on the.
[24:01.93-24:08.21] Agent: It's not a window, you know, it's not glass, but it'll cover it over and it'll keep the elements out.
[24:08.34-24:08.99] Agent: So
[24:10.97-24:13.28] Agent: bring it by. They should be able to do that.
[24:16.58-24:19.71] Agent: They are. Time. What time would I drop it off?
[24:20.38-24:22.37] Agent: I mean what time would I drop it off on the.
[24:22.47-24:23.95] Agent: On the [DURATION] of my appointment.
[24:26.26-24:29.43] Agent: So on the [DURATION] of the appointment it would be.
[24:30.38-24:32.88] Agent: We can schedule it for first thing to get it done.
[24:34.97-24:41.95] Agent: It's going to be probably, I'm going to guess about [DURATION] [DURATION] to get it all done with.
[24:42.30-24:43.85] Agent: So I have normal.
[24:43.87-24:44.99] Agent: You would take [DURATION].
[24:45.91-24:52.96] Customer: I haven't done this in ages and ages on the [DATE] and so I don't know if I can figure out how to work with this.
[24:53.06-24:58.15] Customer: On the [DATE] I have an eye appointment at [TIME] which is like a couple doors down from where I live.
[24:58.32-25:02.01] Customer: And at [TIME] I have a [OCCUPATION] appointment which is just around a corner from where I live.
[25:02.12-25:03.98] Customer: So I can walk to these locations.
[25:04.11-25:06.54] Customer: But I could drop my car off before that
[25:08.04-25:11.56] Customer: and. Or perhaps I can.
[25:11.60-25:12.97] Agent: Yeah, our shop opens today.
[25:13.08-25:16.87] Agent: If they have something on Wednesday I could do it.
[25:19.24-25:20.72] Agent: Ye Wednesday is open as well.
[25:20.77-25:22.14] Agent: Would you rather do it Wednesday?
[25:23.01-25:31.38] Customer: Wednesday would probably be easier because I wouldn't have to shuffle with the other appointments and I can get on foot to those appointments.
[25:32.92-25:33.74] Agent: Okay.
[25:35.72-25:37.23] Customer: Can help me out with getting this.
[25:37.28-25:39.06] Customer: This so I can drive it again.
[25:39.21-25:41.57] Customer: Be all right? Yeah,
[25:42.98-25:43.77] Customer: yeah.
[25:47.98-25:51.12] Agent: Wednesday we can schedule a first thing if you want.
[25:51.55-25:54.56] Agent: What's first thing? It's all wide open.
[25:54.63-25:56.05] Agent: First appointment at [TIME].
[26:01.79-26:04.58] Customer: Can we do [TIME] deps on when you want to do it?
[26:04.76-26:06.44] Customer: Sure. Can we do [TIME]?
[26:07.49-26:08.51] Agent: Yeah, we can do that.
[26:08.58-26:10.71] Customer: Know me [TIME] [TIME] [TIME] if I have to.
[26:10.86-26:15.50] Customer: Yeah, [TIME] if I have to get somebody to give me a ride.
[26:15.60-26:19.19] Customer: I don't want to have to ask them to do it at [TIME] [TIME] [TIME] that [TIME].
[26:20.21-26:25.60] Customer: [DATE] [DATE] [DATE] O they all right.
[26:26.93-26:28.32] Customer: [TIME] [TIME] though.
[26:29.78-26:30.65] Customer: I could always sit.
[26:30.67-26:31.62] Customer: There's a waiting room right.
[26:31.65-26:32.67] Customer: If I need to.
[26:34.40-26:35.74] Customer: Yeah, there is
[26:38.20-26:40.11] Customer: be a long time wait, but yess,
[26:41.85-26:43.11] Agent: we do have one.
[26:44.33-26:47.70] Customer: I could also walk back home if I need to.
[26:48.44-26:50.27] Customer: It's called downhill from there.
[26:50.85-26:52.63] Customer: It'straight uphil to the.
[26:52.72-26:54.53] Customer: It is straight uphil to [ORGANIZATION] [ORGANIZATION].
[26:54.57-26:56.85] Customer: It'like this long hard hill but coming down.
[26:56.88-26:58.27] Customer: It'all downhill and
[27:00.41-27:03.23] Customer: I should probably shoot for [TIME] [TIME] [TIME] [TIME].
[27:05.49-27:07.43] Customer: Yeah, let's do the [LOCATION] [TIME].
[27:08.78-27:10.15] Customer: I'll be the first one.
[27:10.26-27:11.31] Customer: They'll get me right away.
[27:11.34-27:13.63] Customer: They'll be like, oh, we're going to do you right now.
[27:14.45-27:16.35] Customer: It won't be distracted by other things.
[27:16.42-27:20.40] Customer: Right. Or. Or maybe they like to get to work and have a little bit of time.
[27:20.45-27:21.88] Customer: So I should take the [TIME].
[27:23.82-27:25.50] Customer: That'll be okay to schedule it for?
[27:25.56-27:28.02] Customer: That'll be fine. Okay.
[27:28.04-27:29.91] Customer: [TIME] [TIME], [ORGANIZATION] [ORGANIZATION].
[27:33.65-27:34.60] Customer: And then
[27:37.21-27:39.87] Customer: [TIME] [TIME]. [TIME] [TIME] on [DATE] [DATE].
[27:39.98-27:42.71] Customer: [ORGANIZATION] [ORGANIZATION]. [TIME] [TIME] on the23rd.
[27:46.65-27:48.88] Customer: What is this? Is
[28:02.70-28:04.57] Customer: everybody'so behind?
[28:09.27-28:11.11] Customer: It's hard to get appointments anywhere.
[28:11.14-28:14.68] Customer: That's why I'm like, I am not rescheduling my eye and [OCCUPATION].
[28:16.27-28:21.42] Customer: Especially since out of all the bad luck, I had a [INJURY] [INJURY] [INJURY] [INJURY]
[28:25.53-28:27.27] Customer: and I have to make that [MEDICAL_PROCESS].
[28:27.32-28:31.79] Customer: I have to make the thing for it this on the [DATE] so they can give me a fake one.
[28:35.33-28:41.96] Customer: I know that anything you do, you've [INJURY] [INJURY] [INJURY] [INJURY] yet.
[28:42.14-28:45.51] Agent: O. Yeah. It's really discouraging, isn't it?
[28:47.94-28:52.05] Customer: Yes, it is. And I got to write the price down.872.
[28:58.11-29:00.99] Customer: Or is that like actually what it's going to cost me?
[29:01.17-29:02.38] Agent: That's what it's going to cost.
[29:02.48-29:11.12] Customer: Y okay, perfect. And then I can find out about this wrap and it'll keep the weather out too, because we have a lot of rain and [LOCATION].
[29:11.85-29:13.34] Agent: You must have a lot there too.
[29:13.37-29:15.07] Customer: It can't be that different from us.
[29:16.12-29:19.66] Customer: Yeah, I know. Okay, so how do I find about that and how.
[29:19.69-29:23.21] Customer: What do I. Can you schedule that appointment?
[29:23.27-29:26.55] Agent: You. No, you don't have to schedule that.
[29:27.85-29:29.07] Agent: You show up and they can.
[29:29.16-29:30.62] Agent: They can do that for you.
[29:31.01-29:32.06] Customer: Do they have a direct.
[29:32.13-29:34.35] Agent: I'll let them know that you may be coming today.
[29:34.68-29:37.14] Agent: I can give you the shop phone number.
[29:37.58-29:38.67] Customer: All right, thanks.
[29:41.65-29:42.39] Customer: Y.
[29:49.54-29:50.74] Customer: All right. Thank you.
[29:50.80-29:52.43] Unknown: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[29:56.26-30:00.32] Customer: Is there any way you can email me that estimate?
[30:00.41-30:05.26] Customer: Because the police wanted me to email them the est that I got.
[30:06.84-30:08.69] Agent: Sure, I can do that.
[30:10.71-30:13.49] Customer: All right. Am my.
[30:23.39-30:26.34] Customer: Yep, I got that.
[30:27.36-30:29.34] Agent: Oh, you do now's okay.
[30:29.47-30:32.30] Agent: Is there anything that I can do for you?
[30:33.43-30:35.29] Customer: No, that will be lovely.
[30:35.36-30:36.75] Customer: I'll call them and see there.
[30:36.77-30:38.34] Customer: You said they weren't there today.
[30:40.91-30:42.14] Customer: I thought they weren't there.
[30:42.23-30:44.80] Agent: They are there. They just.
[30:44.84-30:48.06] Agent: They are re not available to answer the phones for me right now.
[30:48.80-30:52.41] Customer: Okay. But I could leave themage that probably then.
[30:53.56-30:56.45] Customer: Yep. All right. Okay.
[30:57.04-30:57.93] Customer: I will.
[30:59.53-31:00.32] Customer: I will call them.
[31:00.34-31:01.98] Customer: I really appreciate your help, [PERSON_NAME].
[31:02.05-31:05.18] Customer: I know I would never get you back a second time if I have to call back.
[31:05.25-31:09.23] Customer: So I will just say thank you very much and thanks for scheduling me.
[31:09.32-31:12.95] Agent: You're welcome. And giving you the quote and sending the email.
[31:13.04-31:15.95] Customer: I appreciate it. All right.
[31:16.04-31:18.24] Agent: Thank you, you. We look forward to seeing you.
[31:18.30-31:19.27] Agent: Have a good [DURATION].
[31:19.64-31:20.12] Customer: I. Thanks.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service. [ORGANIZATION] All Weather Premium Blades are available for $[MONEY_AMOUNT]. Ask us about wiper blades. In accordance with state guidelines, we require masks to be worn in our st","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service. [ORGANIZATION] All Weather Premium Blades are available for $[MONEY_AMOUNT]. Ask us about wiper blades. In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed. Thank you for calling [ORGANIZATION] [ORGANIZATION] where everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There'no guarantee a rock or some other object won't hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details@portlandlass.com do thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield, you made the right call. We work with all insurance companies and please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service. [ORGANIZATION] All Weather Premium Blades are available for $[MONEY_AMOUNT]. Ask us about wiper blades. In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed. Thank you for calling [ORGANIZATION] [ORGANIZATION]. Where everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Com did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There'no guarantee a rock or some other object won't hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more Bomb thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield, you made the right call. We work with all insurance companies and please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service, [ORGANIZATION] all weather premium blades are available for $[MONEY_AMOUNT]. Ask us about wiper blades. In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Hi [PERSON_NAME], My name is [PERSON_NAME]. I need assistance with something I had last night, Sunday. Drove by and shot the BB gun at my car blowing out the back windshield and the driver's side window. These are things you can be replacing? Yeah, that didn't come out right. Are these things that you can replace? Yes, as long as the glass is available, yeah. Okay, so how can I first. First, the number that you're calling me from, is it a cell? [PHONE_NUMBER]? It is. Okay, so we just go through the process to get you quote this [PERSON_NAME] [PERSON_NAME]. What the. The number that you called me in on came up with [PERSON_NAME] [PERSON_NAME] as a person that someonely had the phone number. That's not name. That's okay. That's okay. We can change it. Sometimes people get an old cell phone number. Our records go back pretty far, so. Oh, okayk. And your name? It's [PERSON_NAME] [PERSON_NAME]. And Your address? It's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION]. And do you have an email address we can send the warranty information to? I tried to call the free quote number but I just. Ringing and ringing. This is you. This is you. You're the free quote number. Okay, I am the free quote number forever. I was like eventually they'll answer. Then I'm like. And then I thought to myself well, I must have hung up and called a different number. No, no, here you are. No, we're here. I have everything you it just need my coworkers might have all been on the phones when you call, so. Oh yeah, yeah, I bet. And I probably. You're short staffed like everybody else. Yep. Okay. Now what's the year making and model on the vehicle? Is it [DATE_INTERVAL] [ORGANIZATION] Outback? I can give you the VIN. I know what it is. I have it right in front of me. Yep, that will help. [VEHICLE_ID]. It's [VEHICLE_ID]. The first number is [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] that. Be right back. I guess [VEHICLE_ID]. It's an [ORGANIZATION] [NUMBER_SEQUENCE]. Thank you. Okay. And let's see need the backlass for starters. Is the back window tinted for privacy or is it the same color as the windshield? I think it's gray. I'm pretty sure it looks grayish from here. Yeah. Yeah, that would be a privacy thing. Yeah. Okay, and which other piece was it? Which door? The driver window. Okay, so the driver's side, Front. Yeah. Driver side, front window. Yeah. But not the windshield. Yeah. Right. Okay, so I'm so upset by this. You know, when the police knock on your door at [TIME] and say, hmm, your car is in bad news. Your car is struck by this guy who's been. Or people. I don't know who it is, they don't know who it is, but were driving around shooting BB guns at cars last night, and mine happened to be one that got hit, and they knocked on my door. And of course, you always answer the door with trepidation if a [OCCUPATION] [OCCUPATION] notock your door anyway, but at [TIME], you're like, okay, did somebody die? You know, you're like, what's going on? Yeah. Yeah. So this [TIME] I was like, I couldn't call the insurance company till [TIME], but I don't have insurance on my glass, so I'll have to pay for that myself. Okay, so you don't have glass coverage? I don't. No. Okay. Yeah. And you know what's really stupid, [PERSON_NAME]? You want to know what's really, really, really stupid? I got my insurance renewal and my car has like 193,000 miles on it, and I'm going toa keep it driving. I'm driving it till it dies. You know, I'm just going to keep driving it indefinitely until I can't anymore. And. But I got my reinsurance renewal and I had upd. It was really much higher than it had been. And so I was like, well, I could probably tweak this a little bit. I don't really need collision. I don't, you know, But I haven't covered if somebody hits me. And it's so old that if I do something, you know, really, I'm not going to get anything for it. My deductible, so why would I bother? So saving myself $[MONEY_AMOUNT] [DURATION] [DURATION], I got rid of collision and compreh. I mean, yeah, collision and comprehensive. I mean, comprehensive. And I was like, oh, so that was Monday and today and last night was when I got hit and I was like, ah, man. So, nope, I have to pay for it myself. Yeah, not good. Bummer. But I mean, I'm sure it's not. I mean, I don't know. You're going to tell me how much approximately it is [VEHICLE_ID] [VEHICLE_ID] we'll forget what to go do from there. Yeah. So the total hold on Leix this year death be in shop anyway. So I don't know. I'm not. So I'm close enough. I can probably drive it there I think to the [LOCATION]. There is still a [LOCATION] porting glass, right? Yes. Yep. So I was just trying to make sure that you didn't have to. I prefer not to drive it. It's. I've got to go vacum it out, clean it. Glass everywhere and I don't really want to take it. Yeah, they'll clean that up too. So I. You guys can come to me then. No, because it's a back glass and a door. You'd have to bring it to the shop have. But they can clean it up. Yeah, but I have to clean it up before I can drive it up there. Well, that's true. Yeah. Because of the door. Hang on one second. I'mn t it or something. Right. I could just slap some like. I don't know. But you're going to tell me about how much it is and how to get an appointment and what I do next. Ye. I just want to check one thing real quick [VEHICLE_ID] [VEHICLE_ID] get right back with you. You mind holding for a second? I will hold forever for you. Okaykay. Hang on. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Did you know? When we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There'no guarantee a rock or some other object wont t hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details@portlandlass.com thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly if you need a new windshield, you made the right call. We work with all insurance companies and can even handle the paperwork with you. Every installation is performed by certified experts and fully guaranteed. And if you cant t drive to us, our mobile service can come to you. We appreciate you staying on the line. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be Right with you. New windows can make your home more beautiful and energy efficient. [ORGANIZATION] [ORGANIZATION] offers a wide selection of vinyl and wood windows, including insulated units to keep weather out and keep energy costs lower. Looking for a vinyl replacement window with the most style performance on the market? That'the Nor Easter from [ORGANIZATION] [ORGANIZATION]. Its airtight seal keeps up the wind and water in even the harshest conditions. [ORGANIZATION] [ORGANIZATION] is the exclusive distributor for [ORGANIZATION] [ORGANIZATION] Nor Easter windows made in [LOCATION] [LOCATION] for [LOCATION] [LOCATION]. The Nor Easter is custom made and comes in a variety of colors and options. It also comes with a lifetime warranty, including glass breakage. There's one more fantastic feature. [ORGANIZATION] [ORGANIZATION] will install the Nor'easter with our own team of professionals. Ask us about it and start saving on your heating costs. Thank you for holding. We'll be with you shortly. Home improvements are simple, but [ORGANIZATION] [ORGANIZATION]. We offer mirrors, showers and tub doors and enclosures, entire patio rooms, entry doors, garage doors and even closet shelving solutions. Did you know that [ORGANIZATION] [ORGANIZATION] also has commercial glass options for any business, large or small, classass replacement or repair or a newly constructed building? Our experienced and professional team can help you. We work with individual [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], [OCCUPATION] [OCCUPATION], [OCCUPATION] and everyone in between. Our team follows strict safety guidelines and meets all state and local building codes necessary to execute a safe and successful project. Working with [ORGANIZATION] [ORGANIZATION] on your next commercial glass project ensures that you will receive project quotes, project details and anything else you may need within your required specifications and deadlines. Thank you again for calling [ORGANIZATION] [ORGANIZATION]. We'll be right with you. Please Visit us in one of our [URL]. You can also follow us on Facebook, LinkedIn and Instagram @ [ORGANIZATION] [ORGANIZATION], we really are everywhere you look. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We everywhere you look. Okay. Sorry about that. No trouble. All right, so the total cost for both of them together comes to [MONEY_AMOUNT] [MONEY_AMOUNT]. That includes both the front, both the back glass and the door glass. With installationow and installation. Right? Yeah, that's what the installation included. That includes the labor. No, but this. Does this include the. There was. They kept. And this is just because it kept repeating to me that I needed a new windshield wiper. Is that part of that or no? No, because I didn't hear anything about it. Windshield wiper. So I don't know if I need a new one. It doesn't appear to be broken and I replaced it recently, so I mean, it's just a glass. It wasn't like from a. Oh, are you talking about the back wiper yeah, yeah, they. They can. They can use the same one as long as it wasn't all right. But they would let me know if it is damage. They'll call me up and say, so how do I make an appointment? And what do I do? Okay, I can help you schedule the appointment. Thank you. In the meantime, get the right shop in here so I can put that in. So I just pay him when I drop it off. It'that yeah, it's pay on the [DURATION] of the appointment at shop. Oay all it. Well, all fixed at the same [DURATION], right? Yeah, it'll be the same [DURATION] that they work on it. Perfect. I just need to find one that unfortunately they don't do. I'm just trying to find a spot here because they're doing both. It'll take a little bit longer than a normal appointment. Yeah, it's so stupid. I saved $[MONEY_AMOUNT] on my insurance, but then I to pay [MONEY_AMOUNT]. Oh, my word. That will teach me. Yeah, it's kind of the opposite of what you want to do, you know, And I don't. What the was my. I just wanted to save the money. I'm like, what could happen, you know? I mean, mostly it wouldn't, you know, how. What are the odds of getting your windshield shot out in [LOCATION] [LOCATION]. But apparently it's. Yeah. Shouldn't be. I hope they catch the guy that did it. My [OCCUPATION] [OCCUPATION] called me up this [TIME] and asked me if I had it on camera. I was like, I don't. It goes, you. You need another camera. I was like, yeah, I do. I mean, you know, I thought this happening again or probably slim, but you never know. And you know, I replaced windshield the [DURATION] times that I have had to replace windshield. It was. I mean, a back glass. It was my fault. 1. I was taking an old toilet to the dump, and it wasn't secure property. Actually. I'd driven it around a couple times. I'd taken 1, 2. I replaced both toilets. I took one to the dump, no trouble. The second one, I'd had to slam on my brakes too quick, and I hit the back window and broke. And the second time that I did it, I was carrying an old stove [TIME] [TIME] back of my car and a wood stove, small, you know, what notly huge one. And I'd driven it around because I hadn't had anybody to help me get it out of the car. I'd driven it around for [DURATION] [DURATION] without any incident. I kept thinking, I really got to get that out of the back of the car. Only a matter of time. Again it I slammed on my brakes and it hit the windshield and broke it. I was like, awh, man. I should have learned the first time. But this time it was not my fault at all. I wasn't even [TIME] [TIME] car. No. And I was like, you know, if I ped what happened was I'd gone to the grocery store and I pulled up in front of my house and parked on the street and I carried my groceries in. It was like [TIME]. I know because I have it on my camera. I was like came in and. And then at [TIME], [OCCUPATION] [OCCUPATION] knocking on my door. I m like, why didn't I hear this? Because there's a BB gun. You probably would have just, you know, blown it off. Yeah. You wouldn't even notice. Yeah. And you know, they don't make a lot of noise. I was like, so you think if I'd parked in my driveway, this wouldn't have happened? He's like, m and I'm likeuse they only hit the ones that were parked on the street anyway. And I was like, yeah, I should have backed my car right into my driveway. And I didn't. So again, I do see where to feel it fau yeah. Yeah. Know, at least if you had it the other way, the windshield'a little stronger. But yeah, the. My next door neighbor had him shot out and he had [DURATION] cars and both of them had the back windows and the back doors all shot out. So where you live? Oh, I'm in [LOCATION] [LOCATION]. And I'm in [LOCATION] [LOCATION]. O It happens. It's a stupid kid. It's a stupid kid who was just u driving around joyriding with his buddies with a baby gun. And this is what this probably is too. I mean, we have a whole bunch other problems up here in [LOCATION], [LOCATION], but this was not, you know, there was no theft. There was no, you know, is just. Yeah. Somebody just being destructive. Like we need any more of that world. Yeah. No, it's discouraged. All right, so we've got it bad, but yeah. Okay. What when can so the soonest appointment, unfortunately, is [DATE], [DATE] [DATE]. I know you're going to want to drive that beforehand, but we do have the ability to do crash wrap on the vehicle, but they're not [TIME] [TIME] shop today to do that until the Possibly the afternoon here this afternoon. How much is thatident? The crash wrap would be free. They would. They just put it on the. It's not a window, you know, it's not glass, but it'll cover it over and it'll keep the elements out. So bring it by. They should be able to do that. They are. Time. What time would I drop it off? I mean what time would I drop it off on the. On the [DURATION] of my appointment. So on the [DURATION] of the appointment it would be. We can schedule it for first thing to get it done. It's going to be probably, I'm going to guess about [DURATION] [DURATION] to get it all done with. So I have normal. You would take [DURATION]. I haven't done this in ages and ages on the [DATE] and so I don't know if I can figure out how to work with this. On the [DATE] I have an eye appointment at [TIME] which is like a couple doors down from where I live. And at [TIME] I have a [OCCUPATION] appointment which is just around a corner from where I live. So I can walk to these locations. But I could drop my car off before that and. Or perhaps I can. Yeah, our shop opens today. If they have something on Wednesday I could do it. Ye Wednesday is open as well. Would you rather do it Wednesday? Wednesday would probably be easier because I wouldn't have to shuffle with the other appointments and I can get on foot to those appointments. Okay. Can help me out with getting this. This so I can drive it again. Be all right? Yeah, yeah. Wednesday we can schedule a first thing if you want. What's first thing? It's all wide open. First appointment at [TIME]. Can we do [TIME] deps on when you want to do it? Sure. Can we do [TIME]? Yeah, we can do that. Know me [TIME] [TIME] [TIME] if I have to. Yeah, [TIME] if I have to get somebody to give me a ride. I don't want to have to ask them to do it at [TIME] [TIME] [TIME] that [TIME]. [DATE] [DATE] [DATE] O they all right. [TIME] [TIME] though. I could always sit. There's a waiting room right. If I need to. Yeah, there is be a long time wait, but yess, we do have one. I could also walk back home if I need to. It's called downhill from there. It'straight uphil to the. It is straight uphil to [ORGANIZATION] [ORGANIZATION]. It'like this long hard hill but coming down. It'all downhill and I should probably shoot for [TIME] [TIME] [TIME] [TIME]. Yeah, let's do the [LOCATION] [TIME]. I'll be the first one. They'll get me right away. They'll be like, oh, we're going to do you right now. It won't be distracted by other things. Right. Or. Or maybe they like to get to work and have a little bit of time. So I should take the [TIME]. That'll be okay to schedule it for? That'll be fine. Okay. [TIME] [TIME], [ORGANIZATION] [ORGANIZATION]. And then [TIME] [TIME]. [TIME] [TIME] on [DATE] [DATE]. [ORGANIZATION] [ORGANIZATION]. [TIME] [TIME] on the23rd. What is this? Is everybody'so behind? It's hard to get appointments anywhere. That's why I'm like, I am not rescheduling my eye and [OCCUPATION]. Especially since out of all the bad luck, I had a [INJURY] [INJURY] [INJURY] [INJURY] and I have to make that [MEDICAL_PROCESS]. I have to make the thing for it this on the [DATE] so they can give me a fake one. I know that anything you do, you've [INJURY] [INJURY] [INJURY] [INJURY] yet. O. Yeah. It's really discouraging, isn't it? Yes, it is. And I got to write the price down.872. Or is that like actually what it's going to cost me? That's what it's going to cost. Y okay, perfect. And then I can find out about this wrap and it'll keep the weather out too, because we have a lot of rain and [LOCATION]. You must have a lot there too. It can't be that different from us. Yeah, I know. Okay, so how do I find about that and how. What do I. Can you schedule that appointment? You. No, you don't have to schedule that. You show up and they can. They can do that for you. Do they have a direct. I'll let them know that you may be coming today. I can give you the shop phone number. All right, thanks. Y. All right. Thank you. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Is there any way you can email me that estimate? Because the police wanted me to email them the est that I got. Sure, I can do that. All right. Am my. Yep, I got that. Oh, you do now's okay. Is there anything that I can do for you? No, that will be lovely. I'll call them and see there. You said they weren't there today. I thought they weren't there. They are there. They just. They are re not available to answer the phones for me right now. Okay. But I could leave themage that probably then. Yep. All right. Okay. I will. I will call them. I really appreciate your help, [PERSON_NAME]. I know I would never get you back a second time if I have to call back. So I will just say thank you very much and thanks for scheduling me. You're welcome. And giving you the quote and sending the email. I appreciate it. All right. Thank you, you. We look forward to seeing you. Have a good [DURATION]. I. Thanks."
136,1689,9721fdafb43c4250be8f73b067366ddc,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/9721fdafb43c4250be8f73b067366ddc_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9314119,0.9314119194312797,165.0,422,422,2.5575757575757576,37,7,"[EMAIL_ADDRESS], [INJURY], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.325,33,15,15,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.97-00:02.81] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.95-00:12.12] IVR/System: If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you.
[00:17.86-00:19.19] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:19.22-00:21.55] Agent: [LOCATION] [LOCATION]. This is [PERSON_NAME], how may I help you?
[00:22.14-00:27.27] Customer: Hi [PERSON_NAME], My name is [PERSON_NAME], I live in [LOCATION] [LOCATION] and I have a question.
[00:27.77-00:42.87] Customer: I have patio sliding glass doors, they're older're Peachtree model and on the movable door the glass has [INJURY] and I'm just wondering whether that's something [ORGANIZATION] does to repair that type of problem.
[00:44.09-00:46.77] Agent: Potentially we would be able to help out with that.
[00:46.84-00:52.74] Agent: Probably the first step that we would want to take is to have you send us some photographs and whatever other details you can get together.
[00:53.27-01:06.25] Agent: That way I can put it in front of a [OCCUPATION] and they can take a look at it and decide whether it is something that we think we can help out with and we can come and do a consultation or if it's not something that we're going to be able to handle and not waste the trip.
[01:06.62-01:16.26] Agent: But we'd certainly be happy to, if it does look like something we can help with, get you set up for a free consultation to come out, take a measurement, assess the work area and all of that.
[01:16.44-01:21.81] Agent: But yeah, if you like I can give you an email address or a phone number to send photos to.
[01:24.14-01:26.25] Customer: I can I guess send it as an
[01:27.70-01:30.69] Customer: attachment to an email, something like that.
[01:31.11-01:32.74] Customer: How did I do it before?
[01:32.92-01:34.48] Customer: I think I sent it as
[01:36.27-01:37.87] Customer: an attachment to an email.
[01:37.93-01:39.69] Customer: So why don't you give me an email address?
[01:40.31-01:41.28] Agent: Sure [EMAIL_ADDRESS].
[01:44.06-01:44.81] Customer: [EMAIL_ADDRESS].
[01:57.47-01:59.64] Customer: There's no spaces between [LOCATION] [LOCATION].
[01:59.67-02:04.78] Agent: No spaces? No, no spaces, no other characters, just the words right now.
[02:05.47-02:07.89] Customer: Okay, I will do that.
[02:09.63-02:15.90] Agent: Sometimes you can't get all the information from a picture that you would like, but I'll send it to you.
[02:15.91-02:17.18] Agent: And what was your first name?
[02:17.91-02:19.29] Customer: My name is [PERSON_NAME].
[02:19.88-02:23.69] Agent: [PERSON_NAME]. And so you're on [LOCATION] [LOCATION].
[02:24.79-02:26.37] Agent: We're just off [LOCATION] [LOCATION].
[02:26.40-02:30.74] Agent: We're up on [LOCATION] [LOCATION] [LOCATION] behind the [ORGANIZATION] [ORGANIZATION] and [ORGANIZATION] dealerships.
[02:31.19-02:34.40] Customer: I must be thinking of another glass place which is on [LOCATION] [LOCATION].
[02:34.54-02:36.22] Customer: I know the [ORGANIZATION] dealership.
[02:36.88-02:38.78] Agent: Okay, thanks very much for the information.
[02:39.59-02:42.86] Agent: Yeah, sure thing. Thanks for calling and yeah, we'look forward to speaking with you again soon.
[02:43.03-02:43.59] Customer: Okay, bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [LOCATION] [LOCATION]. This is [PERSON_NAME], how may I help you? Hi [PERSON_NAME], My name is [PERSON_NAME], I live in [LOCATION] [LOCATION] and I have a question. I have patio sliding glass doors, they'","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services and we will be happy to help you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [LOCATION] [LOCATION]. This is [PERSON_NAME], how may I help you? Hi [PERSON_NAME], My name is [PERSON_NAME], I live in [LOCATION] [LOCATION] and I have a question. I have patio sliding glass doors, they're older're Peachtree model and on the movable door the glass has [INJURY] and I'm just wondering whether that's something [ORGANIZATION] does to repair that type of problem. Potentially we would be able to help out with that. Probably the first step that we would want to take is to have you send us some photographs and whatever other details you can get together. That way I can put it in front of a [OCCUPATION] and they can take a look at it and decide whether it is something that we think we can help out with and we can come and do a consultation or if it's not something that we're going to be able to handle and not waste the trip. But we'd certainly be happy to, if it does look like something we can help with, get you set up for a free consultation to come out, take a measurement, assess the work area and all of that. But yeah, if you like I can give you an email address or a phone number to send photos to. I can I guess send it as an attachment to an email, something like that. How did I do it before? I think I sent it as an attachment to an email. So why don't you give me an email address? Sure [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. There's no spaces between [LOCATION] [LOCATION]. No spaces? No, no spaces, no other characters, just the words right now. Okay, I will do that. Sometimes you can't get all the information from a picture that you would like, but I'll send it to you. And what was your first name? My name is [PERSON_NAME]. [PERSON_NAME]. And so you're on [LOCATION] [LOCATION]. We're just off [LOCATION] [LOCATION]. We're up on [LOCATION] [LOCATION] [LOCATION] behind the [ORGANIZATION] [ORGANIZATION] and [ORGANIZATION] dealerships. I must be thinking of another glass place which is on [LOCATION] [LOCATION]. I know the [ORGANIZATION] dealership. Okay, thanks very much for the information. Yeah, sure thing. Thanks for calling and yeah, we'look forward to speaking with you again soon. Okay, bye."
137,2946,e167a16755ad48f5b8e3651b341deb8f,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e167a16755ad48f5b8e3651b341deb8f_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90459806,0.9045980537459284,550.0,1228,1228,2.232727272727273,24,7,"[DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.322,106,67,37,2,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:02.83] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.98-00:05.43] IVR/System: Please hold for the next available [OCCUPATION]
[00:10.73-00:11.72] Agent: do. This is [PERSON_NAME].
[00:11.77-00:12.81] Agent: How can I help you?
[00:12.99-00:14.50] Customer: Hi [PERSON_NAME]. I have.
[00:14.68-00:21.89] Customer: I live in the [LOCATION] [LOCATION] area and I've got a broken window double pane and I'm looking for somebody that can replace it.
[00:22.02-00:23.52] Customer: Is that something you guys do?
[00:23.93-00:27.86] Agent: Okay, gotcha. Yeah, let me take a look and see if that'interest service area here.
[00:27.91-00:30.76] Agent: What would be the zip code that we would come out to?
[00:30.95-00:32.48] Customer: [LOCATION].
[00:40.23-00:42.55] Agent: Yeah, it looks like we are able to do that.
[00:42.62-00:45.80] Agent: Yes. Let me get this new quote started up here for us.
[00:47.47-00:49.22] Agent: What glass manufacturer do you use?
[00:49.24-00:55.45] Customer: I'm trying to find somebody that can use glass that's, you know, at least very close to the glass that we have in the adjacent windows.
[00:56.27-00:57.45] Agent: Yeah, let me see here.
[00:57.50-00:58.73] Agent: Just give me a moment.
[01:01.98-01:04.12] Customer: The window is Apply gem window.
[01:08.83-01:10.73] Agent: Okay. Y. I believe we do have a few.
[01:10.78-01:13.05] Agent: We have, I believe sgd.
[01:13.39-01:15.38] Agent: I believe another one is ggi.
[01:15.48-01:20.18] Agent: I think it really just depends what type of glass we're going to get like the.
[01:20.20-01:21.99] Agent: Where we order it from there.
[01:22.13-01:27.20] Agent: So I would just have to get back with my [OCCUPATION] on that just to see exactly what we would use.
[01:28.55-01:34.48] Agent: But we definitely should be able to get exactly what you already have in there looking just like it.
[01:36.98-01:37.81] Agent: Okay,
[01:39.62-01:44.00] Agent: sir, let me get this on the ticket here for us.
[01:48.86-01:53.56] Agent: And what are the approximate dimensions of that double pin unit there?
[01:54.50-01:56.70] Customer: I think I'm just going to look at it again.
[01:56.72-01:59.42] Customer: I think it's about 30 by 30, but I'm going to check.
[01:59.55-02:01.98] Agent: Just give me like [DURATION] [DURATION] here.
[02:02.16-02:06.97] Agent: Yeah, no problem. And is it going to be Like a first level or multi level?
[02:07.31-02:08.28] Customer: First level.
[02:13.43-02:15.84] Customer: More like 32 by 32 it looks like.
[02:16.59-02:23.52] Customer: Okay. And is there a way maybe I could send you a text message and you could send back just a picture of that whole window there so I can assess the by.
[02:23.58-02:28.57] Agent: Okay. Yes. Awesome. And is this number you're calling from textable?
[02:28.88-02:29.66] Customer: Yes,
[02:34.40-02:35.72] Customer: I'll send a message right now.
[02:35.74-02:37.73] Agent: I should just say [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION].
[02:37.76-02:40.62] Agent: You could just reply there with that O
[03:01.74-03:03.90] Agent: Trying to get it where you want to be able to see the.
[03:03.97-03:05.72] Agent: What do you need to be able to see in the picture?
[03:06.50-03:13.35] Customer: Yeah, just like the whole glass though, just so I could take a look at the whole thing of framing as well and everything like that.
[03:13.41-03:15.41] Customer: Just see what we're working with here.
[03:39.41-03:41.15] Customer: Okay, coming in
[03:42.88-03:45.47] Customer: the upper window of the two and
[03:46.93-03:50.78] Customer: the break is on the outside pane on the lower left.
[03:51.44-03:52.57] Agent: All right, got you.
[03:52.63-03:55.59] Agent: See that? And is it tinted at all or is it just clear?
[03:56.16-04:00.15] Customer: It has sort of a greenish tint a little bit on the outside.
[04:00.76-04:03.21] Agent: Ok. Got when you look at it from the outside, it has a.
[04:03.32-04:04.71] Agent: A slight green hue.
[04:05.44-04:11.54] Agent: Got you. That sounds like our environmental t here to work that pricing for us.
[04:16.20-04:20.31] Agent: All right. Just give me a moment here just to work up the price in here for us.
[04:51.31-05:01.77] Agent: All right. So for something like this, we were looking at estimate just about looks like $[MONEY_AMOUNT] here with taxes and install included.
[05:01.95-05:17.56] Agent: And for something like this, we would come out on our next available day to get that assessment done, get the exact glass type, the exact codating that we need for that environmental tint there, exact measurements and then we'll be able to order the glass.
[05:17.61-05:19.14] Agent: If you do approve everything?
[05:23.11-05:26.06] Customer: Yes, sir. You I'm skeptical.
[05:26.12-05:29.17] Agent: You're saying you're confident that you can match the color?
[05:29.75-05:33.11] Customer: Yes, sir. Y that's why we go out there for the assessment.
[05:33.25-05:37.87] Agent: We make sure since we order these glasses, we make sure to get the exact low E tent.
[05:37.90-05:45.60] Agent: We have tools that will get exactly like what grade we will need to make the glass there just so that it matches all the other ones as well.
[05:45.67-05:48.98] Agent: And what was there before as well as the exact dimensions.
[05:49.07-05:55.02] Customer: Everything. And how long does it take after that appraisal and approval?
[05:55.93-06:02.83] Agent: Yeah. So after everything is done, once we order the glass, it does usually take around [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] for it to come in.
[06:02.96-06:09.50] Agent: Of course, if it does come in like earlier than that, we'll definitely give you a call, but that usually is around what time it comes in.
[06:10.52-06:15.55] Customer: Okay, so can you have somebody stop bying and do the measurements and stuff then?
[06:16.10-06:21.28] Agent: Yeah, and we do require just a $[MONEY_AMOUNT] assessment fee to get out there for that assessment.
[06:21.33-06:23.26] Agent: But that does go towards the overall balance.
[06:23.32-06:28.71] Agent: If you do still end up going through us and then we can get on for our next available day here.
[06:31.45-06:32.30] Customer: I can't do that.
[06:32.32-06:37.95] Customer: Right. The [OCCUPATION] who broke it are the ones paying for it and I don't have their credit card info, so.
[06:38.94-06:41.74] Customer: Okay, is there maybe a number we could call?
[06:41.80-06:44.66] Customer: Maybe we can give them the quote, see if we can get payment.
[06:44.72-06:46.04] Customer: I don't think they're going to pay.
[06:46.17-06:47.96] Customer: I don't think they're going to pay for a quote.
[06:48.06-06:48.70] Customer: Like
[06:50.73-06:53.30] Customer: I don't think they're going to be willing to pay to have a quote.
[06:53.49-06:57.33] Agent: If you would like, I can maybe like send them an email or something here.
[06:57.39-07:03.43] Agent: If they do approve like that quote that we gave here over the phone, it'll have all the details on it.
[07:03.48-07:06.38] Agent: If they do approve that and they can pay that we can get out there.
[07:06.41-07:10.35] Agent: Unfortunately, I just can't get anything scheduled without any payment.
[07:11.20-07:15.98] Customer: Can you send me written information about the 560?
[07:16.75-07:19.40] Agent: Yeah, I can actually send you the whole quote here.
[07:19.54-07:25.33] Agent: It'll have information as well as the pricing and what would cause that to go up or down?
[07:26.51-07:28.91] Agent: Yeah, just depending on exactly.
[07:29.05-07:34.33] Agent: Like what low e tent we would need on that, if it's like a high grade, something like that.
[07:35.00-07:38.07] Agent: So we just say that like it could fluctuate.
[07:38.12-07:40.45] Agent: It usually stays about that same price.
[07:40.99-07:46.26] Agent: But just in case there was anything that wasn't seen with any pictures or anything.
[07:46.43-07:48.96] Agent: But the price usually does stay just about the same.
[07:49.43-07:52.73] Customer: Okay, yeah, if you could email me that that'd be great.
[07:53.23-07:55.85] Agent: All right, what's a good email address for that?
[08:14.61-08:19.00] Agent: Allgh. Perfect. Allgh. Sir?
[08:19.02-08:25.09] Agent: Yeah, I'll get this sent over right away here and it should also have a quote number on there as well.
[08:25.27-08:33.62] Agent: If they did approve that, either you or them could give us a call here, provide that we can collect the payment, everything and then get this on schedule.
[08:34.13-08:37.55] Customer: Okay, and how far out are you booking that when you say on schedule?
[08:38.05-08:39.15] Agent: Yeah, let me take a look.
[08:39.18-08:41.55] Agent: For this area, you did
[08:42.89-08:44.67] Agent: one area code, correct?
[08:44.74-08:46.00] Customer: Yeses.
[08:47.82-08:53.20] Agent: So as of right now, I do still have as soon as this [DATE] [DATE] available.
[08:54.17-08:55.00] Customer: Okay.
[08:56.41-09:02.17] Customer: Okay, I'll watch for that email and circle back with the people that are paying and see what we can do.
[09:02.88-09:04.44] Agent: All right, that sounds good sir.
[09:04.46-09:05.96] Agent: I'll send that right now for us.
[09:06.12-09:08.67] Agent: Thanks, bye. Yes sir, bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION] do. This is [PERSON_NAME]. How can I help you? Hi [PERSON_NAME]. I have. I live in the [LOCATION] [LOCATION] area and I've got a broken window double pane and I'm looking for somebody that can replace it. Is that something you guys do? Okay, gotcha. Yeah, let me take a look and see if that'interest service area here. What would be the zip code that we would come out to? [LOCATION]. Yeah, it looks","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION] do. This is [PERSON_NAME]. How can I help you? Hi [PERSON_NAME]. I have. I live in the [LOCATION] [LOCATION] area and I've got a broken window double pane and I'm looking for somebody that can replace it. Is that something you guys do? Okay, gotcha. Yeah, let me take a look and see if that'interest service area here. What would be the zip code that we would come out to? [LOCATION]. Yeah, it looks like we are able to do that. Yes. Let me get this new quote started up here for us. What glass manufacturer do you use? I'm trying to find somebody that can use glass that's, you know, at least very close to the glass that we have in the adjacent windows. Yeah, let me see here. Just give me a moment. The window is Apply gem window. Okay. Y. I believe we do have a few. We have, I believe sgd. I believe another one is ggi. I think it really just depends what type of glass we're going to get like the. Where we order it from there. So I would just have to get back with my [OCCUPATION] on that just to see exactly what we would use. But we definitely should be able to get exactly what you already have in there looking just like it. Okay, sir, let me get this on the ticket here for us. And what are the approximate dimensions of that double pin unit there? I think I'm just going to look at it again. I think it's about 30 by 30, but I'm going to check. Just give me like [DURATION] [DURATION] here. Yeah, no problem. And is it going to be Like a first level or multi level? First level. More like 32 by 32 it looks like. Okay. And is there a way maybe I could send you a text message and you could send back just a picture of that whole window there so I can assess the by. Okay. Yes. Awesome. And is this number you're calling from textable? Yes, I'll send a message right now. I should just say [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION]. You could just reply there with that O Trying to get it where you want to be able to see the. What do you need to be able to see in the picture? Yeah, just like the whole glass though, just so I could take a look at the whole thing of framing as well and everything like that. Just see what we're working with here. Okay, coming in the upper window of the two and the break is on the outside pane on the lower left. All right, got you. See that? And is it tinted at all or is it just clear? It has sort of a greenish tint a little bit on the outside. Ok. Got when you look at it from the outside, it has a. A slight green hue. Got you. That sounds like our environmental t here to work that pricing for us. All right. Just give me a moment here just to work up the price in here for us. All right. So for something like this, we were looking at estimate just about looks like $[MONEY_AMOUNT] here with taxes and install included. And for something like this, we would come out on our next available day to get that assessment done, get the exact glass type, the exact codating that we need for that environmental tint there, exact measurements and then we'll be able to order the glass. If you do approve everything? Yes, sir. You I'm skeptical. You're saying you're confident that you can match the color? Yes, sir. Y that's why we go out there for the assessment. We make sure since we order these glasses, we make sure to get the exact low E tent. We have tools that will get exactly like what grade we will need to make the glass there just so that it matches all the other ones as well. And what was there before as well as the exact dimensions. Everything. And how long does it take after that appraisal and approval? Yeah. So after everything is done, once we order the glass, it does usually take around [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] for it to come in. Of course, if it does come in like earlier than that, we'll definitely give you a call, but that usually is around what time it comes in. Okay, so can you have somebody stop bying and do the measurements and stuff then? Yeah, and we do require just a $[MONEY_AMOUNT] assessment fee to get out there for that assessment. But that does go towards the overall balance. If you do still end up going through us and then we can get on for our next available day here. I can't do that. Right. The [OCCUPATION] who broke it are the ones paying for it and I don't have their credit card info, so. Okay, is there maybe a number we could call? Maybe we can give them the quote, see if we can get payment. I don't think they're going to pay. I don't think they're going to pay for a quote. Like I don't think they're going to be willing to pay to have a quote. If you would like, I can maybe like send them an email or something here. If they do approve like that quote that we gave here over the phone, it'll have all the details on it. If they do approve that and they can pay that we can get out there. Unfortunately, I just can't get anything scheduled without any payment. Can you send me written information about the 560? Yeah, I can actually send you the whole quote here. It'll have information as well as the pricing and what would cause that to go up or down? Yeah, just depending on exactly. Like what low e tent we would need on that, if it's like a high grade, something like that. So we just say that like it could fluctuate. It usually stays about that same price. But just in case there was anything that wasn't seen with any pictures or anything. But the price usually does stay just about the same. Okay, yeah, if you could email me that that'd be great. All right, what's a good email address for that? Allgh. Perfect. Allgh. Sir? Yeah, I'll get this sent over right away here and it should also have a quote number on there as well. If they did approve that, either you or them could give us a call here, provide that we can collect the payment, everything and then get this on schedule. Okay, and how far out are you booking that when you say on schedule? Yeah, let me take a look. For this area, you did one area code, correct? Yeses. So as of right now, I do still have as soon as this [DATE] [DATE] available. Okay. Okay, I'll watch for that email and circle back with the people that are paying and see what we can do. All right, that sounds good sir. I'll send that right now for us. Thanks, bye. Yes sir, bye."
138,2535,b53dbe2d013049e1875c78c4a96cd06f,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/b53dbe2d013049e1875c78c4a96cd06f_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90455556,0.9045555579307397,1346.0,2339,2339,1.737741456166419,165,10,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.319,222,107,109,6,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.05-00:04.16] IVR/System: All calls are recorded for quality and training purposes.
[00:23.86-00:26.80] IVR/System: Thank you for calling your locally owned [ORGANIZATION] [ORGANIZATION].
[00:27.20-00:30.25] IVR/System: Your [OCCUPATION] is currently assisting another customer.
[00:30.91-00:33.77] IVR/System: Please stay on the line and we will be happy to assist you.
[01:40.28-01:42.09] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[01:42.16-01:44.23] IVR/System: [ORGANIZATION] [ORGANIZATION]. We fix your pains.
[01:44.31-01:45.53] Agent: How can we help you?
[01:46.31-01:49.71] Customer: Yeah, hi. It said the call to get an estimate.
[01:49.77-01:56.69] Customer: I guess I have [ORGANIZATION] in full coverage on my windshield, so they do the free replacements.
[01:57.19-02:03.54] Customer: So I'm not sure how on [ORGANIZATION] you have to kind of go to start it and then put in a location that you want to use.
[02:03.60-02:05.36] Customer: Otherwise they send you out safeight.
[02:08.06-02:11.07] Customer: So how. How does that work with you guys?
[02:11.13-02:15.60] Customer: Do I just start something with you and then you two kind of connect the dots between each other?
[02:17.59-02:28.25] Agent: So what I would do is while I have you here on the line, I would reach out to them while I have you here on the line to get everything sent over to us and we'd be able to get it taken care of for you.
[02:28.75-02:33.90] Customer: Okay, well, I started it online, but apparently they have an issue online with their website.
[02:35.75-02:36.94] Customer: O. That's allght then.
[02:36.99-02:42.86] Agent: I'll be able to call them while I have you here on the line, and they should be able to file the claim for you with you on the phone.
[02:43.05-02:43.91] Agent: Okay,
[02:46.56-02:49.74] Agent: certainly. And what is your name, please?
[02:49.93-02:51.22] Customer: [PERSON_NAME] [PERSON_NAME].
[02:52.60-02:54.93] Customer: Thank you. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:55.03-02:58.33] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:58.51-02:59.22] Customer: Yes.
[03:01.25-03:05.31] Agent: And what is the best number to reach you, please, in case we're disconnected?
[03:08.09-03:08.82] Customer: [PHONE_NUMBER].
[03:10.69-03:11.59] Agent: Thank you.
[03:16.29-03:19.91] Agent: And what is the best email address for you, please?
[03:20.38-03:21.56] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[03:24.01-03:24.75] Customer: [EMAIL_ADDRESS].
[03:27.50-03:28.44] Agent: Thank you.
[03:35.40-03:37.50] Agent: And what is your zip code, please?
[03:37.79-03:39.34] Customer: [LOCATION].
[03:41.47-03:44.38] Agent: Thank you. [LOCATION]. And [PERSON_NAME].
[03:46.03-03:46.78] Customer: Right.
[03:49.24-03:52.90] Agent: And what is the year, make and model of your vehicle, please?
[03:53.19-03:55.62] Customer: [DATE_INTERVAL] [ORGANIZATION] Extera.
[03:57.31-04:00.25] Agent: Thank you. [DATE_INTERVAL] [ORGANIZATION] Exterra.
[04:05.84-04:07.08] Agent: All right, there we go.
[04:07.14-04:08.77] Customer: Took my computer. Just a moment.
[04:08.83-04:09.94] Agent: I apologize.
[04:17.49-04:19.96] Agent: And who is your insurance provider?
[04:20.14-04:21.06] Customer: [ORGANIZATION].
[04:22.40-04:23.94] Customer: [ORGANIZATION]. Thank you.
[04:26.11-04:28.81] Agent: When did the damage happen to the vehicle?
[04:30.02-04:33.18] Customer: I would say I think it was.
[04:33.32-04:38.28] Customer: Hold on. [DATE_INTERVAL] or [DATE] [DATE] was on a Saturday.
[04:38.31-04:41.64] Customer: Hold on. And pull up my calendar real quick.
[04:46.31-04:47.44] Customer: [DATE] [DATE].
[04:48.94-04:50.85] Customer: Thank you. [DATE] [DATE].
[04:51.81-04:58.22] Agent: All right, if you don't mind holding for just a moment, ma'am, I will reach out to them while I have you here on the line.
[04:58.41-05:00.17] Agent: It should take just a moment.
[05:00.31-05:01.19] Customer: No problem.
[05:02.40-05:04.55] Agent: All right, thank you.
[06:38.44-06:40.70] Agent: Thank you. For calllass [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[06:40.73-06:41.51] Agent: We fixed your pains.
[06:41.56-06:42.62] Agent: This is [PERSON_NAME].
[06:45.85-06:47.90] Agent: Hello. How can I assist today?
[06:48.52-06:54.19] Customer: I was on hold with the [OCCUPATION] [OCCUPATION] and she was supposed to get on hold of my insurance company.
[06:56.44-07:01.37] Agent: Okay. So I'm not sure what happen, but I'll be more than happy to assistister you just see a front one.
[07:01.39-07:03.67] Customer: Shouldield replacement. Yeah.
[07:04.93-07:08.82] Agent: Okay. And what's your first and last name, please?
[07:09.20-07:12.18] Customer: [PERSON_NAME] [PERSON_NAME]. Thank you.
[07:12.25-07:16.26] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:16.33-07:17.55] Agent: Best callack number.
[07:23.32-07:26.56] Agent: Thank you, ma'am. And I apologize about the damage to the front windshield.
[07:26.69-07:28.68] Agent: Be more than happy to get you taken care of the rest of the way.
[07:28.70-07:30.06] Agent: What's your zip code, please?
[07:30.52-07:33.02] Customer: [LOCATION]. What happen to the other girl?
[07:33.61-07:35.60] Customer: [LOCATION] [LOCATION]. I'm not too sure, ma'am.
[07:35.62-07:38.43] Customer: I just answered the call and you were on the phone.
[07:45.20-07:45.94] Customer: [LOCATION].
[07:48.17-07:50.25] Agent: Thank you. I see it here in [PERSON_NAME].
[07:50.39-07:53.38] Agent: And then the year, make and model of your vehicle, please.
[07:53.90-07:58.32] Customer: [DATE_INTERVAL] Nissanic Sara. [DATE_INTERVAL] Nissanic Sara.
[07:58.35-08:01.93] Agent: Thank you. And who's your insurance provider?
[08:02.10-08:06.11] Customer: [ORGANIZATION]. [ORGANIZATION]. If you don't mind, I'm going to get in contact with them.
[08:06.21-08:10.69] Customer: Just start. Well, are you going to disappear now, too, and then I'm going to get a third person?
[08:11.99-08:14.82] Agent: No, ma'am, I'm not sure what happened, but we'get you taken care of.
[08:14.87-08:15.88] Agent: One moment here.
[11:51.80-11:53.83] Agent: Hello, [PERSON_NAME]. Thank you for waiting patiently.
[11:53.88-11:55.80] Agent: I have a [OCCUPATION] on the line here.
[11:55.85-11:59.52] Agent: He's just going to have to confirm one or two things with you and we can go from there.
[11:59.70-12:00.50] Agent: Okay?
[12:02.76-12:03.84] Agent: All right. Hello, [PERSON_NAME].
[12:03.86-12:04.88] Agent: How are you today?
[12:05.02-12:06.14] Customer: Good, how are you?
[12:07.37-12:09.83] Agent: I'm doing well. Thank you so much for asking.
[12:10.00-12:17.21] Customer: So, yeah, basically I found, with her help, I found the claim that was working on.
[12:17.23-12:20.31] Agent: I understand you got disconnected and I am very sorry to hear about that.
[12:20.46-12:27.27] Agent: Now, it is taking a little bit more time than you thought, but what we need to do is basically verify the shop and
[12:28.70-12:37.71] Agent: give you a little bit of information and then we'll be good to go to get you set up for service down there in O [LOCATION].
[12:37.90-12:41.35] Customer: Okay. Which I was just telling her that's my old stomping grounds.
[12:41.38-12:43.88] Customer: I used to. I graduated from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[12:44.05-12:45.79] Customer: O There you go.
[12:46.98-12:50.52] Customer: Yeah, I don't see my hometown very often.
[12:50.54-12:53.40] Customer: It was like, brought a little bit of warmth in my heart there.
[12:53.58-12:57.74] Customer: O well, it's hot here, so you may not be missing it that much.
[12:58.75-13:00.65] Customer: I'm not sure where you are now.
[13:02.88-13:07.31] Customer: I'm in [LOCATION], [LOCATION], and it's much different than the weather was down there, that's for sure.
[13:07.37-13:10.40] Customer: Oh, God, yes. It's like cooking turkeys.
[13:10.46-13:13.32] Customer: Right now. Yeah. I don't miss the heat.
[13:13.36-13:14.27] Customer: I miss the palm trees.
[13:14.32-13:19.58] Customer: I miss the palm trees and I miss the pelicans just because they're my favorite bir much FL around.
[13:20.32-13:22.29] Agent: Yes, I'm with you on that.
[13:23.84-13:27.81] Agent: We use a [OCCUPATION] [OCCUPATION] to get your glass fixed, is that correct?
[13:27.88-13:34.71] Customer: Yeses. Okay, so that shop is not an [ORGANIZATION] [ORGANIZATION] glass program provider.
[13:34.77-13:39.62] Agent: So a couple of things you just want to confirm with them and the first is their warranty policy.
[13:39.96-13:43.04] Agent: Yes. And then any other benefits that they may provide.
[13:43.10-13:54.79] Agent: And then you want to make sure that they're not going to charge over the amount [ORGANIZATION] has determined to be sufficient to repair your vehicle, ensuring that you know before the work is complete if there's any additional cost or out of pocket expense.
[13:54.97-13:58.13] Customer: O okay. I thought they took [ORGANIZATION].
[14:01.79-14:05.93] Agent: Oh, they do. Yop.
[14:06.00-14:14.44] Agent: Some shops have basically are in like a partnership with [ORGANIZATION] as far as costs are concerned and other shops are not.
[14:14.59-14:18.93] Agent: And it doesn't mean that they're not going to do the work for the same price that [ORGANIZATION] says.
[14:18.99-14:25.08] Agent: They just haven't made that connection and got that affiliate status type thing.
[14:25.77-14:31.12] Agent: Okay, so how much is allotted for my repair or replacement on my windshield?
[14:32.34-14:34.46] Agent: They should send you an email with that information.
[14:34.60-14:40.65] Agent: I actually don't. I don't have that pulled up because I'm not a licensed [OCCUPATION], so.
[14:40.83-14:45.60] Agent: Oh, okay. You can't tell me what [ORGANIZATION] will pay on it.
[14:47.79-15:02.03] Agent: No, but. But basically, here's how you handle it with the shop is, you know, when you're on the phone with her later or you know, when you're talking to them, just, you know, you ask them straight up, you just say, hey, I've got a deductible on this vehicle.
[15:02.12-15:03.94] Customer: I'm showing it as [MONEY_AMOUNT].
[15:04.11-15:06.40] Customer: It's just going to cost me more than that [MONEY_AMOUNT] [MONEY_AMOUNT].
[15:06.46-15:10.01] Customer: And as long as it's not going to cost you more than that [MONEY_AMOUNT], then you're fine.
[15:10.96-15:14.29] Customer: Oh, so I still had to pay for my windshield replacement.
[15:17.10-15:18.77] Agent: Never mind. You're in [LOCATION].
[15:18.87-15:20.84] Agent: Duh. No you don't.
[15:21.46-15:23.60] Customer: I'm going to say something change.
[15:23.89-15:28.42] Customer: I'm sorryh. I. What happenedllars?
[15:28.60-15:35.91] Agent: No, yeah, your deductible is waived and I just totally wasn't thinking that you were in [LOCATION], but you're absolutely right, that is waived.
[15:35.94-15:37.55] Agent: So it's not going to cost you anything.
[15:37.66-15:40.27] Agent: So you just want to make sure there's no hidden cost.
[15:40.38-15:42.66] Agent: And I can't imagine that there would be.
[15:42.80-15:49.20] Agent: But again, just for informative purposes might be a question that you want to ask them just to verify it.
[15:49.37-15:51.10] Agent: Okay. So I'm going just ask them.
[15:51.12-15:53.24] Agent: Are they going to accept my insurance covers?
[15:54.70-15:55.82] Agent: Yep. There you go.
[15:55.88-15:58.71] Agent: I'm sorry. I totally botched that thing up.
[15:58.74-16:00.07] Agent: But anyways. O that's okay.
[16:00.10-16:04.20] Agent: I was like, oh my God, did something changed from last yearay?
[16:04.37-16:06.38] Agent: No, no, let's go.
[16:06.56-16:11.13] Customer: That. That's me. I'm almost moving over to [LOCATION] because they have the same windshield loss.
[16:11.19-16:13.00] Customer: So. So I'm like, well, O do they?
[16:13.77-16:15.10] Customer: [LOCATION] is a nice stateate.
[16:15.16-16:17.03] Customer: We were just up there [DURATION] [DURATION] [DURATION] ago.
[16:18.29-16:19.79] Customer: It is. It's beautiful.
[16:20.25-16:29.93] Customer: We're right here on the river and we go over there all the time because you don't have to drive very far past the [LOCATION] [LOCATION] area to get where it's just real rural and.
[16:30.10-16:31.84] Customer: And I just. Out there.
[16:32.01-16:35.18] Customer: Yes, I know. When we were over there by the ark.
[16:35.28-16:38.71] Customer: I think it's in the [LOCATION], [LOCATION].
[16:38.77-16:40.62] Customer: I know exactly. Yep.
[16:40.67-16:46.39] Customer: I know it was a couple like another [DURATION] [DURATION] and then we would have been on the border over there.
[16:46.43-16:50.70] Customer: So the bridge that went over there was some pretty bridge or something I wanted to go see.
[16:51.00-16:55.29] Customer: And I think it was from [LOCATION] over to the other side, I guess.
[16:56.51-16:58.17] Customer: There you go. Yeah, they do.
[16:58.20-17:00.47] Customer: There's a lot of nice architecture around there.
[17:00.57-17:05.47] Customer: And thate o higher river pretty much frames [LOCATION] and [LOCATION].
[17:05.89-17:06.67] Customer: Yes.
[17:08.34-17:13.01] Agent: All right. I am showing your claim has been selected for a pre approval review.
[17:13.11-17:17.11] Agent: A [OCCUPATION] will contact you within [DURATION] [DURATION] [DURATION] to review your glass loss.
[17:17.30-17:22.52] Agent: After the [OCCUPATION] is spoken with you, they'll be able to authorize the repair and assist you in having it completed.
[17:22.86-17:23.71] Customer: Okay.
[17:24.93-17:30.28] Agent: So they can actually basically [ORGANIZATION] would like you to submit photos to assess the glass damage.
[17:31.07-17:33.53] Agent: I have a phone number I'm showing for you.
[17:36.87-17:49.09] Customer: Yes, I started doing it online and I started go they doing the glass claim online, but it kicked me out of it and said there was a problem with the website.
[17:50.51-17:54.59] Agent: Yeah, we've been having some system issues [DURATION] [DURATION] long.
[17:54.62-17:55.68] Agent: It's not just
[17:56.92-17:59.22] Agent: as deep as the website, unfortunately.
[17:59.57-18:02.59] Agent: So basically what they want to do is the reason with that number,
[18:04.09-18:15.31] Agent: they would [EMAIL_ADDRESS] [EMAIL_ADDRESS] send you a text message with [OCCUPATION] for downloading an app from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is who [ORGANIZATION] uses to get that information and send those pictures.
[18:16.48-18:20.59] Agent: And then once you get that submitted, like I said, they'll call you back on
[18:21.87-18:27.51] Agent: possibly tomorrow, more than likely Monday, and then you'll get everything authorized to be able to get scheduled.
[18:27.66-18:29.09] Customer: Okay, that's no problem.
[18:30.31-18:32.51] Agent: All right. Is There anything else I can assist you with?
[18:32.55-18:34.74] Agent: If you have any other questions for me, that's it.
[18:34.83-18:35.83] Customer: No. Thank you so much.
[18:35.87-18:36.92] Agent: Have a great day.
[18:38.11-18:39.79] Customer: You as well. Thank you so much.
[18:39.87-18:41.98] Agent: Remember, you're always in good hands with [ORGANIZATION].
[18:42.14-18:43.86] Agent: Have a great day by.
[18:43.88-18:45.57] Agent: Bye. You too. Bye.
[18:47.37-18:48.83] Customer: So let me see here.
[18:49.61-18:51.88] Customer: I do have a question.
[18:52.05-18:54.62] Customer: So that was covered correct for you then?
[18:55.05-19:02.72] Customer: Yeah. All he said was because you guys aren't part of [ORGANIZATION] peoples that I needed to make sure there's no hidden cost.
[19:02.77-19:08.38] Customer: And then you guys would there no other additional cost to me that you guys will accept whatever [ORGANIZATION] pays.
[19:10.57-19:11.42] Customer: Okay.
[19:12.97-19:16.84] Customer: If not, then I'll just go pick a different company that's under our policy.
[19:18.78-19:27.69] Customer: Okay. And then I'm sorry, you said he stated that we would do the work, but then are they going to said no.
[19:27.75-19:29.52] Customer: He said [ORGANIZATION].
[19:31.97-19:34.65] Customer: I guess you guys aren't partnershiped with [ORGANIZATION].
[19:34.78-19:38.58] Customer: So I have to make sure there's no Allst State'pay you guys.
[19:38.72-19:43.46] Customer: It's just I need to make sure there's no other cost in there, you know, like safe.
[19:43.51-19:44.94] Customer: Like desert their rates.
[19:44.98-19:47.05] Customer: I don't know how you guys are.
[19:47.35-19:50.05] Customer: I just need to make sure there's no extra cost to me.
[19:51.03-19:52.27] Customer: Okay. You guys are.
[19:52.35-19:55.01] Agent: Except whatever. I'm sorry.
[19:55.59-19:58.20] Customer: There was no deductible at this time though, correct?
[19:58.51-20:00.25] Customer: Y. No, no, I got full coverage.
[20:00.30-20:02.85] Customer: [LOCATION] doesn't have a deductible on windshield.
[20:03.83-20:07.79] Customer: Okay, he misunderstood because he's in.
[20:07.93-20:11.48] Customer: In [LOCATION], right? Yes, I did catch that part.
[20:11.51-20:14.94] Customer: And then did you have a reference number he provided you with that all?
[20:15.12-20:24.00] Customer: No, he said I have to wait because they got to have the pictures that have to upload to them and I should get something either tomorrow or Monday.
[20:24.07-20:31.72] Customer: So they're supposed to texting me this app that I had to go take pictures of the crack on my windshield so they can actually make sure there's really a crack on the windshield.
[20:33.51-20:48.76] Agent: Okay. Yeah. So I'm putting all this in my notes here for you so they're aware and then I can go ahead and I'm going to get your information transferred over and we'll have to go over [DURATION] [DURATION] features to make sure we chose the correct part.
[20:48.82-20:50.67] Agent: Tmmy so if you don't mind, I'place do on a brief hold.
[20:50.71-20:51.93] Agent: Thank you for your patient.
[21:29.71-21:30.89] Agent: Okay. Thank you for Holden.
[21:30.92-21:38.00] Agent: So I did find the part here, ma'am, that we do have a free mobile service so we can come out to your location for the install.
[21:38.14-21:40.90] Agent: What address would you like us to come out to?
[21:41.03-21:45.58] Customer: Well, depending what time and day it is, I probably have you guys come to my job.
[21:45.75-21:50.41] Customer: And it's [LOCATION] [LOCATION] [LOCATION] [LOCATION], which is [LOCATION].
[21:53.93-21:54.95] Agent: Thank you.
[21:56.89-21:58.74] Agent: And you said [LOCATION].
[21:58.88-22:05.26] Agent: Now just to confirm here I have [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION], [LOCATION], [PERSON_NAME] [PERSON_NAME], [LOCATION], [LOCATION] [LOCATION] [LOCATION].
[22:05.40-22:06.68] Agent: And that's also in [LOCATION].
[22:06.73-22:11.18] Agent: [LOCATION] [LOCATION]. Yes. Thank you, ma'am.
[22:11.20-22:16.39] Agent: I'm going to go ahead and get this over to the main office and have them return a call to further assist you once everything has been sent through.
[22:18.28-22:20.37] Agent: All right. Thank you so much for call, [PERSON_NAME].
[22:20.40-22:21.92] Agent: [PERSON_NAME]. You enjoy the rest of your day.
[22:22.06-22:24.16] Customer: You, too, [PERSON_NAME]. Thank you.
[22:24.22-22:24.32] Agent: Bye.","All calls are recorded for quality and training purposes. Thank you for calling your locally owned [ORGANIZATION] [ORGANIZATION]. Your [OCCUPATION] is currently assisting another customer. Please stay on the line and we will be happy to assist you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We fix your pains. How can we help you? Yeah, hi. It said the call to get an estimate. I guess I have [ORGANIZATION] in full coverage on my windshield, so they do the ","All calls are recorded for quality and training purposes. Thank you for calling your locally owned [ORGANIZATION] [ORGANIZATION]. Your [OCCUPATION] is currently assisting another customer. Please stay on the line and we will be happy to assist you. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We fix your pains. How can we help you? Yeah, hi. It said the call to get an estimate. I guess I have [ORGANIZATION] in full coverage on my windshield, so they do the free replacements. So I'm not sure how on [ORGANIZATION] you have to kind of go to start it and then put in a location that you want to use. Otherwise they send you out safeight. So how. How does that work with you guys? Do I just start something with you and then you two kind of connect the dots between each other? So what I would do is while I have you here on the line, I would reach out to them while I have you here on the line to get everything sent over to us and we'd be able to get it taken care of for you. Okay, well, I started it online, but apparently they have an issue online with their website. O. That's allght then. I'll be able to call them while I have you here on the line, and they should be able to file the claim for you with you on the phone. Okay, certainly. And what is your name, please? [PERSON_NAME] [PERSON_NAME]. Thank you. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. And what is the best number to reach you, please, in case we're disconnected? [PHONE_NUMBER]. Thank you. And what is the best email address for you, please? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Thank you. And what is your zip code, please? [LOCATION]. Thank you. [LOCATION]. And [PERSON_NAME]. Right. And what is the year, make and model of your vehicle, please? [DATE_INTERVAL] [ORGANIZATION] Extera. Thank you. [DATE_INTERVAL] [ORGANIZATION] Exterra. All right, there we go. Took my computer. Just a moment. I apologize. And who is your insurance provider? [ORGANIZATION]. [ORGANIZATION]. Thank you. When did the damage happen to the vehicle? I would say I think it was. Hold on. [DATE_INTERVAL] or [DATE] [DATE] was on a Saturday. Hold on. And pull up my calendar real quick. [DATE] [DATE]. Thank you. [DATE] [DATE]. All right, if you don't mind holding for just a moment, ma'am, I will reach out to them while I have you here on the line. It should take just a moment. No problem. All right, thank you. Thank you. For calllass [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fixed your pains. This is [PERSON_NAME]. Hello. How can I assist today? I was on hold with the [OCCUPATION] [OCCUPATION] and she was supposed to get on hold of my insurance company. Okay. So I'm not sure what happen, but I'll be more than happy to assistister you just see a front one. Shouldield replacement. Yeah. Okay. And what's your first and last name, please? [PERSON_NAME] [PERSON_NAME]. Thank you. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Best callack number. Thank you, ma'am. And I apologize about the damage to the front windshield. Be more than happy to get you taken care of the rest of the way. What's your zip code, please? [LOCATION]. What happen to the other girl? [LOCATION] [LOCATION]. I'm not too sure, ma'am. I just answered the call and you were on the phone. [LOCATION]. Thank you. I see it here in [PERSON_NAME]. And then the year, make and model of your vehicle, please. [DATE_INTERVAL] Nissanic Sara. [DATE_INTERVAL] Nissanic Sara. Thank you. And who's your insurance provider? [ORGANIZATION]. [ORGANIZATION]. If you don't mind, I'm going to get in contact with them. Just start. Well, are you going to disappear now, too, and then I'm going to get a third person? No, ma'am, I'm not sure what happened, but we'get you taken care of. One moment here. Hello, [PERSON_NAME]. Thank you for waiting patiently. I have a [OCCUPATION] on the line here. He's just going to have to confirm one or two things with you and we can go from there. Okay? All right. Hello, [PERSON_NAME]. How are you today? Good, how are you? I'm doing well. Thank you so much for asking. So, yeah, basically I found, with her help, I found the claim that was working on. I understand you got disconnected and I am very sorry to hear about that. Now, it is taking a little bit more time than you thought, but what we need to do is basically verify the shop and give you a little bit of information and then we'll be good to go to get you set up for service down there in O [LOCATION]. Okay. Which I was just telling her that's my old stomping grounds. I used to. I graduated from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. O There you go. Yeah, I don't see my hometown very often. It was like, brought a little bit of warmth in my heart there. O well, it's hot here, so you may not be missing it that much. I'm not sure where you are now. I'm in [LOCATION], [LOCATION], and it's much different than the weather was down there, that's for sure. Oh, God, yes. It's like cooking turkeys. Right now. Yeah. I don't miss the heat. I miss the palm trees. I miss the palm trees and I miss the pelicans just because they're my favorite bir much FL around. Yes, I'm with you on that. We use a [OCCUPATION] [OCCUPATION] to get your glass fixed, is that correct? Yeses. Okay, so that shop is not an [ORGANIZATION] [ORGANIZATION] glass program provider. So a couple of things you just want to confirm with them and the first is their warranty policy. Yes. And then any other benefits that they may provide. And then you want to make sure that they're not going to charge over the amount [ORGANIZATION] has determined to be sufficient to repair your vehicle, ensuring that you know before the work is complete if there's any additional cost or out of pocket expense. O okay. I thought they took [ORGANIZATION]. Oh, they do. Yop. Some shops have basically are in like a partnership with [ORGANIZATION] as far as costs are concerned and other shops are not. And it doesn't mean that they're not going to do the work for the same price that [ORGANIZATION] says. They just haven't made that connection and got that affiliate status type thing. Okay, so how much is allotted for my repair or replacement on my windshield? They should send you an email with that information. I actually don't. I don't have that pulled up because I'm not a licensed [OCCUPATION], so. Oh, okay. You can't tell me what [ORGANIZATION] will pay on it. No, but. But basically, here's how you handle it with the shop is, you know, when you're on the phone with her later or you know, when you're talking to them, just, you know, you ask them straight up, you just say, hey, I've got a deductible on this vehicle. I'm showing it as [MONEY_AMOUNT]. It's just going to cost me more than that [MONEY_AMOUNT] [MONEY_AMOUNT]. And as long as it's not going to cost you more than that [MONEY_AMOUNT], then you're fine. Oh, so I still had to pay for my windshield replacement. Never mind. You're in [LOCATION]. Duh. No you don't. I'm going to say something change. I'm sorryh. I. What happenedllars? No, yeah, your deductible is waived and I just totally wasn't thinking that you were in [LOCATION], but you're absolutely right, that is waived. So it's not going to cost you anything. So you just want to make sure there's no hidden cost. And I can't imagine that there would be. But again, just for informative purposes might be a question that you want to ask them just to verify it. Okay. So I'm going just ask them. Are they going to accept my insurance covers? Yep. There you go. I'm sorry. I totally botched that thing up. But anyways. O that's okay. I was like, oh my God, did something changed from last yearay? No, no, let's go. That. That's me. I'm almost moving over to [LOCATION] because they have the same windshield loss. So. So I'm like, well, O do they? [LOCATION] is a nice stateate. We were just up there [DURATION] [DURATION] [DURATION] ago. It is. It's beautiful. We're right here on the river and we go over there all the time because you don't have to drive very far past the [LOCATION] [LOCATION] area to get where it's just real rural and. And I just. Out there. Yes, I know. When we were over there by the ark. I think it's in the [LOCATION], [LOCATION]. I know exactly. Yep. I know it was a couple like another [DURATION] [DURATION] and then we would have been on the border over there. So the bridge that went over there was some pretty bridge or something I wanted to go see. And I think it was from [LOCATION] over to the other side, I guess. There you go. Yeah, they do. There's a lot of nice architecture around there. And thate o higher river pretty much frames [LOCATION] and [LOCATION]. Yes. All right. I am showing your claim has been selected for a pre approval review. A [OCCUPATION] will contact you within [DURATION] [DURATION] [DURATION] to review your glass loss. After the [OCCUPATION] is spoken with you, they'll be able to authorize the repair and assist you in having it completed. Okay. So they can actually basically [ORGANIZATION] would like you to submit photos to assess the glass damage. I have a phone number I'm showing for you. Yes, I started doing it online and I started go they doing the glass claim online, but it kicked me out of it and said there was a problem with the website. Yeah, we've been having some system issues [DURATION] [DURATION] long. It's not just as deep as the website, unfortunately. So basically what they want to do is the reason with that number, they would [EMAIL_ADDRESS] [EMAIL_ADDRESS] send you a text message with [OCCUPATION] for downloading an app from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is who [ORGANIZATION] uses to get that information and send those pictures. And then once you get that submitted, like I said, they'll call you back on possibly tomorrow, more than likely Monday, and then you'll get everything authorized to be able to get scheduled. Okay, that's no problem. All right. Is There anything else I can assist you with? If you have any other questions for me, that's it. No. Thank you so much. Have a great day. You as well. Thank you so much. Remember, you're always in good hands with [ORGANIZATION]. Have a great day by. Bye. You too. Bye. So let me see here. I do have a question. So that was covered correct for you then? Yeah. All he said was because you guys aren't part of [ORGANIZATION] peoples that I needed to make sure there's no hidden cost. And then you guys would there no other additional cost to me that you guys will accept whatever [ORGANIZATION] pays. Okay. If not, then I'll just go pick a different company that's under our policy. Okay. And then I'm sorry, you said he stated that we would do the work, but then are they going to said no. He said [ORGANIZATION]. I guess you guys aren't partnershiped with [ORGANIZATION]. So I have to make sure there's no Allst State'pay you guys. It's just I need to make sure there's no other cost in there, you know, like safe. Like desert their rates. I don't know how you guys are. I just need to make sure there's no extra cost to me. Okay. You guys are. Except whatever. I'm sorry. There was no deductible at this time though, correct? Y. No, no, I got full coverage. [LOCATION] doesn't have a deductible on windshield. Okay, he misunderstood because he's in. In [LOCATION], right? Yes, I did catch that part. And then did you have a reference number he provided you with that all? No, he said I have to wait because they got to have the pictures that have to upload to them and I should get something either tomorrow or Monday. So they're supposed to texting me this app that I had to go take pictures of the crack on my windshield so they can actually make sure there's really a crack on the windshield. Okay. Yeah. So I'm putting all this in my notes here for you so they're aware and then I can go ahead and I'm going to get your information transferred over and we'll have to go over [DURATION] [DURATION] features to make sure we chose the correct part. Tmmy so if you don't mind, I'place do on a brief hold. Thank you for your patient. Okay. Thank you for Holden. So I did find the part here, ma'am, that we do have a free mobile service so we can come out to your location for the install. What address would you like us to come out to? Well, depending what time and day it is, I probably have you guys come to my job. And it's [LOCATION] [LOCATION] [LOCATION] [LOCATION], which is [LOCATION]. Thank you. And you said [LOCATION]. Now just to confirm here I have [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION], [LOCATION], [PERSON_NAME] [PERSON_NAME], [LOCATION], [LOCATION] [LOCATION] [LOCATION]. And that's also in [LOCATION]. [LOCATION] [LOCATION]. Yes. Thank you, ma'am. I'm going to go ahead and get this over to the main office and have them return a call to further assist you once everything has been sent through. All right. Thank you so much for call, [PERSON_NAME]. [PERSON_NAME]. You enjoy the rest of your day. You, too, [PERSON_NAME]. Thank you. Bye."
139,464,20230411-132749_2102247084,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230411-132749_2102247084-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9043894,0.9043893903803133,815.0,1788,1788,2.193865030674847,138,9,"[DATE], [DURATION], [MARITAL_STATUS], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.307,163,53,109,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:15.57-00:18.07] Customer: Hey, can you talk to Miss [PERSON_NAME] please?
[00:22.25-00:23.04] Agent: Hello,
[00:24.61-00:27.80] Customer: I'm looking for Miss [PERSON_NAME] [PERSON_NAME].
[00:29.57-00:31.07] Agent: Oh, she's at work.
[00:32.45-00:34.15] Customer: Are you her [MARITAL_STATUS]?
[00:35.24-00:35.98] Agent: No,
[00:38.92-00:41.06] Customer: I'm calling you from [ORGANIZATION].
[00:42.60-00:46.38] Agent: What's that? I'm calling you from [ORGANIZATION].
[00:48.97-00:50.59] Customer: Hold on just a minute.
[00:56.02-00:56.77] Agent: [PERSON_NAME],
[01:01.02-01:13.20] Customer: come hereing you [ORGANIZATION].
[01:15.34-01:19.41] Agent: Hello, Ms. [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION].
[01:19.46-01:20.55] Agent: How are you doing?
[01:20.72-01:22.36] Customer: I'm well sir. How are you doing?
[01:22.69-01:24.98] Agent: I'm also fine, thanks for asking.
[01:25.16-01:28.74] Customer: I just got off the phone with activation and sales support.
[01:28.88-01:36.36] Customer: Basically I was working on this location and it takes like [DURATION] [DURATION] [DURATION] [DURATION] for me to schedule this [DURATION].
[01:36.53-01:43.56] Customer: But I came to know like you called in yesterday on [DATE] [DATE] [DATE] and say like you are looking to cancel the job.
[01:44.02-01:49.35] Customer: Well, actually they called me and I never made any commitment for somebody.
[01:49.40-01:51.53] Customer: That's why somebody called me to.
[01:51.71-01:54.20] Customer: To confirm an appointment.
[01:54.26-01:57.10] Customer: I. I never committed to that because if you remember.
[01:57.17-02:02.70] Customer: Got it. Got. If you remember we were talking and somebody came to the door and I had to hang up.
[02:03.08-02:04.77] Agent: Yeah, I understand that.
[02:04.84-02:07.91] Customer: I never to anythingers.
[02:08.49-02:09.98] Agent: Yeah, let me ask you this.
[02:10.05-02:12.34] Agent: What the information that you sent me.
[02:14.18-02:19.62] Customer: Actually I'm very busy [PERSON_NAME], but I'm going to go back to that see if I can't find that email that you sent.
[02:19.66-02:22.18] Customer: I really thank you that will really appreciated.
[02:22.28-02:23.32] Customer: I'm thankful to you.
[02:23.37-02:25.51] Agent: Second, how do you spell your first?
[02:25.54-02:28.72] Customer: I'm not [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME].
[02:29.66-02:30.56] Agent: Okay,
[02:31.78-02:39.79] Customer: thank you for takingcing out some time for me because I was really working on this order for so long and then I came to know like set up the appointment.
[02:41.79-02:43.22] Customer: Hang on one [DURATION].
[02:43.56-02:45.25] Agent: Did I sent you something?
[02:45.59-02:51.57] Agent: Yes, you sentd me some information about what we were talking about signing up for
[02:53.51-02:54.25] IVR/System: hold.
[03:04.91-03:09.25] Agent: Okay, so everything on here that you sent, it says for [DURATION] [DURATION].
[03:11.07-03:20.66] Agent: And the price that you gave me, I don't remember exactly what the total price was that you gave me, but what happens and I asked you if the price was going to increase and you said no.
[03:21.96-03:26.94] Agent: But is information that you gave me everything says for the first [DURATION] [DURATION].
[03:28.28-03:34.53] Agent: Are you looking at the picture I sent you that says estimated $[MONEY_AMOUNT]?
[03:37.93-03:43.59] Customer: No, maybe not. I'm looking at the one that says thank you for placing an order.
[03:44.16-03:47.62] Agent: Okay, [ORGANIZATION] [ORGANIZATION]. There another one.
[03:47.65-03:52.85] Agent: Hang on. Yes, please open that up again once you got the page.
[03:52.91-03:54.80] Agent: Thank you for placing an [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:54.82-03:56.78] Agent: And you got the reference number down there.
[03:57.72-04:04.19] Agent: Okay, so a reference number y that ends at [NUMBER_SEQUENCE].
[04:08.06-04:10.09] Customer: Where would I find that reference number?
[04:10.18-04:18.68] Customer: Like please open the same page that you were Reading out right now that shows thank you for placing an ordero [ORGANIZATION] [ORGANIZATION].
[04:19.77-04:25.19] Customer: Okay, well I opened up, I close that one and I opened up another one that has the totals for everything.
[04:25.26-04:27.04] Customer: It has a breakdown of everything.
[04:27.61-04:30.33] Agent: I got it. Let me open that up one for you real quick.
[04:30.51-04:32.02] Agent: That is a picture, right?
[04:32.73-04:36.87] Agent: It's an email. Ye and then
[04:38.08-04:45.09] Agent: there's a subject as a rate card and that shows the breakdown of all the prices and in the end there's an estimated [MONEY_AMOUNT] [MONEY_AMOUNT], right?
[04:45.23-04:57.58] Agent: Correct. Great. If you look at this thing it shows like the Internet is [MONEY_AMOUNT] and down thereen as like discount applied for [DURATION] [DURATION], right?
[04:57.88-04:58.62] Customer: Yes.
[05:00.08-05:05.01] Agent: Just one moment. Let me simply explain you each and everything real quick.
[05:05.15-05:05.96] Agent: Just allow me a moment.
[05:05.98-05:08.14] Agent: Let me pull up this file real quick for you.
[05:11.85-05:18.43] Agent: Right now if you remember you mentioned like you guys were paying like above [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for the service you are using, right?
[05:20.93-05:24.52] Agent: So right now in this price [MONEY_AMOUNT] [MONEY_AMOUNT].
[05:24.62-05:25.81] Agent: This is a portal thing.
[05:25.88-05:28.79] Customer: Once we select the service it shows these
[05:30.12-05:35.85] Customer: services separately. Like we have to click on the boxes we need to select the service.
[05:35.88-05:38.58] Customer: Right? Let's suppose you are just looking for the Internet.
[05:38.61-05:40.92] Customer: So I have to just take the Internet box.
[05:41.06-05:43.00] Customer: That customer is just looking for the Internet.
[05:43.12-05:49.17] Customer: So in this portal we select service separately and in the end we create a bundle.
[05:50.06-05:55.12] Customer: In the end I'm going to simply apply the promo code and the bundle pricing for you.
[05:55.15-05:57.12] Customer: So that's how you are getting this priceic.
[05:57.46-06:03.17] Customer: Don't go on the breakdown because it's a typical portal thing that shows only theic thing.
[06:03.22-06:09.10] Customer: If you just go for the Internet$80 per [DURATION] this discount will apply for your just Internet in [DURATION] [DURATION].
[06:09.24-06:10.81] Customer: If you're not in a bundle,
[06:12.04-06:14.30] Customer: but right now you are in a bundle.
[06:15.51-06:20.13] Customer: If you go down on the voice line that says $[MONEY_AMOUNT] per [DURATION] discounts for [DURATION] [DURATION].
[06:21.75-06:24.58] Customer: Right in the business communication section.
[06:24.75-06:31.57] Customer: Yes. So once we select services separately that's totally add in the monthly charges.
[06:33.19-06:42.70] Customer: So if you're thinking like you will be getting services for the [DURATION] [DURATION] and you'going down to you are going to pay five bills after [DURATION] [DURATION] that is not going to happen.
[06:43.25-06:49.14] Customer: The first [DURATION] [DURATION] are like you will be getting free mobile line as mentioned in this bundle.
[06:49.52-07:04.67] Customer: But if you are looking to keep the same price because after [DURATION] [DURATION] you will be getting notified like if you are like looking to keep the cell phone line you have to pay $[MONEY_AMOUNT] because the promo for the cell ph line is only for [DURATION] [DURATION].
[07:06.55-07:13.20] Customer: But that doesn't say if you look at the mobile in unlimited line that says [MONEY_AMOUNT] per [DURATION] discount applied
[07:14.67-07:21.24] Customer: and then it says applicable only if mobile and is activated within [DURATION] [DURATION] of the order and [DURATION] [DURATION] after activation.
[07:21.31-07:21.93] Customer: Right?
[07:23.46-07:26.19] Customer: Yeah. So that means this will end after [DURATION] [DURATION].
[07:26.23-07:32.43] Customer: But that doesn't mean like this same thing is not mentioned under Internet, not in the phone, not in the TV section.
[07:32.46-07:33.05] Customer: Right?
[07:35.30-07:36.69] Customer: I'm sorry, say it again.
[07:36.83-07:47.24] Customer: Like if you are re reading out the mobile unlimited line, it says applicable only if mobile line is activated within [DURATION] [DURATION] of the order and [DURATION] [DURATION] after activation.
[07:47.81-07:55.82] Customer: Right. That means if you got the mobile line in [DURATION] [DURATION] of the account activation you will be getting a free mobile line.
[07:55.96-08:01.31] Customer: But right after [DURATION] [DURATION] your promo will expire and you have to pay $[MONEY_AMOUNT].
[08:02.80-08:10.00] Customer: But this same thing is not mentioned under the business Internet, under the voice line, under the TV package.
[08:10.07-08:15.97] Customer: Right. Because these are the core services for you under the standard pricings.
[08:16.08-08:17.38] Customer: It's not a promo.
[08:18.68-08:32.55] Customer: Well, we must be looking at different things because like for the business Internet 40 90el [MONEY_AMOUNT] up to 300Mpbs and then under that it says $[MONEY_AMOUNT] discount for [DURATION] [DURATION].
[08:32.86-08:35.03] Customer: If you just go for the Internet.
[08:35.14-08:40.75] Customer: Okay. Then this will be a discount applied for you for only [DURATION] [DURATION].
[08:42.38-08:55.30] Customer: I seekay. Oay, if you guys are looking to keep the services, like if you want me to select the services in the portal and send you the screenshot just like I did for the monthly charges, right now you're looking at the picture.
[08:55.47-08:56.76] Customer: There's not a problem for me.
[08:56.78-09:01.62] Customer: I can simply select 600 and that will shows discount applied for [DURATION] [DURATION].
[09:04.12-09:06.85] Customer: Okay. Oay, but that will raise up your bill.
[09:06.91-09:08.38] Customer: This is the best option.
[09:09.00-09:12.59] Customer: You'think that after [DURATION] [DURATION] you are going to face a price hike.
[09:13.80-09:15.35] Customer: That is not going to happen.
[09:15.76-09:18.64] Customer: The only price hike is in the mobile unlimited line.
[09:18.76-09:23.14] Customer: Because after [DURATION] [DURATION] you have to pay $[MONEY_AMOUNT] if you want to keep the mobile line.
[09:23.21-09:25.14] Customer: If not you can cancel it.
[09:25.75-09:27.04] Customer: This is on a promo.
[09:27.14-09:31.93] Customer: But the Internet, [MONEY_AMOUNT] phone TV, these are the standard pricings
[09:34.88-09:39.17] Customer: because on the promotion, these 600 megabytes per [DURATION] Internet.
[09:42.51-09:45.00] Customer: Hang on one [DURATION] please.
[09:45.12-09:45.93] Customer: Thank you.
[09:59.65-10:00.48] Customer: Hello?
[10:02.70-10:03.79] Customer: Yes. Hello.
[10:10.22-10:12.87] Customer: Hello. Yes, ma'am. Okay, you're still there.
[10:12.90-10:14.57] Customer: Good. All right. I don't know who that was.
[10:14.71-10:18.48] Customer: Okay, so this I need something that says
[10:20.39-10:22.25] Customer: that it. So what been?
[10:22.28-10:23.68] Customer: What happens after [DURATION] [DURATION]?
[10:23.74-10:25.78] Customer: What happens after [DURATION] [DURATION]?
[10:25.91-10:28.45] Customer: I totally understand your concern right now.
[10:28.60-10:31.93] Customer: What you mentioned how much you are paying to [ORGANIZATION] right now.
[10:33.39-10:35.51] Customer: How much you're paying [MONEY_AMOUNT] [MONEY_AMOUNT].
[10:35.62-10:37.34] Customer: [MONEY_AMOUNT] $[MONEY_AMOUNT] per [DURATION].
[10:37.47-10:39.89] Customer: Hang on, [PERSON_NAME], hang on please.
[10:55.62-10:57.14] Customer: All right. You still there?
[10:57.32-10:58.66] Customer: Yes, I am. I'm sorry.
[10:58.68-11:00.68] Agent: Yeah, I'm sorry. Not even a problem.
[11:00.77-11:02.34] Agent: I not that's not a problem.
[11:02.40-11:06.91] Agent: I'm just like calculating a price for you if you go with a different package.
[11:07.25-11:13.84] Agent: Just one moment. So you have one, you have two boxes in total and need one dvr, right?
[11:13.98-11:14.74] Customer: Correct.
[11:19.12-11:23.84] Agent: So if you want me like right now, I quot you the price of $[MONEY_AMOUNT].
[11:24.01-11:25.70] Agent: [MONEY_AMOUNT] for [MONEY_AMOUNT] [MONEY_AMOUNT].
[11:25.75-11:32.13] Agent: But that makes you conscious like you will lose that after [DURATION] [DURATION] as per the portal is saying, right?
[11:33.24-11:45.35] Agent: So if you want, you can go to 600 megabytes per [DURATION] Internet speed with pre install, no upfront charges with the same service, but only the speed difference of the Internet 600 meg per [DURATION].
[11:45.50-11:46.20] Customer: Then
[11:47.46-11:48.50] Customer: I don't need that.
[11:48.62-11:51.13] Agent: That's way. I understand that.
[11:51.25-12:05.80] Agent: So right now in this package, look, right after [DURATION] [DURATION] I'm gonna call you back and I'm goingna follow up with you with the price and then you will be answering me the same question like you will be answering me like no, we are on the same price.
[12:05.93-12:07.58] Customer: We are not getting the price typ.
[12:07.72-12:09.38] Agent: Believe me, this is not going to happen.
[12:09.52-12:13.08] Agent: The only price difference is in the mobile unlimited line.
[12:15.29-12:23.60] Customer: Okay, if that's what's going to happen, [PERSON_NAME], Because I don't want to get screwed over, but I want something that says at least [DURATION] [DURATION].
[12:24.93-12:26.46] Customer: That least [DURATION] [DURATION]?
[12:26.60-12:27.27] Customer: Yes.
[12:31.58-12:36.32] Customer: What I'm looking at because under everything Internet, under the
[12:38.13-12:39.84] Customer: business Internet it says
[12:42.65-12:44.31] Customer: discount for [DURATION] [DURATION].
[12:44.46-12:46.08] Customer: Under business communications
[12:47.65-12:49.43] Customer: discount for [DURATION] [DURATION].
[12:50.41-12:52.26] Agent: Ma'am, what's your budget like?
[12:52.32-12:56.44] Agent: Can you go up to $[MONEY_AMOUNT], something like that or this is the last one.
[12:56.49-12:59.27] Agent: At least [MONEY_AMOUNT] [MONEY_AMOUNT], right?
[13:00.25-13:03.75] Customer: I don't need hyper super duper Internet, I don't need that.
[13:03.90-13:05.31] Customer: I just want basic cable.
[13:05.38-13:07.15] Customer: Just what we get right now.
[13:07.62-13:13.67] Agent: Look, after every year the federal taxes raised up to like 5%.
[13:14.58-13:20.28] Agent: Okay. Right now the tax you are paying, that's in person on [TIME].
[13:20.33-13:26.22] Customer: You know, [PERSON_NAME], I'm sorry, I got to hang up because my dad'talking with the [OCCUPATION] and I got to go.
[13:26.34-13:30.04] Agent: I'm sorry. He calls you back maybe.
[13:30.09-13:32.10] Customer: Yeah, but I gotta go ask for one.","Hey, can you talk to Miss [PERSON_NAME] please? Hello, I'm looking for Miss [PERSON_NAME] [PERSON_NAME]. Oh, she's at work. Are you her [MARITAL_STATUS]? No, I'm calling you from [ORGANIZATION]. What's that? I'm calling you from [ORGANIZATION]. Hold on just a minute. [PERSON_NAME], come hereing you [ORGANIZATION]. Hello, Ms. [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? I'm well sir. How are you doing? I'm also fine, thanks for asking. I just got off ","Hey, can you talk to Miss [PERSON_NAME] please? Hello, I'm looking for Miss [PERSON_NAME] [PERSON_NAME]. Oh, she's at work. Are you her [MARITAL_STATUS]? No, I'm calling you from [ORGANIZATION]. What's that? I'm calling you from [ORGANIZATION]. Hold on just a minute. [PERSON_NAME], come hereing you [ORGANIZATION]. Hello, Ms. [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] with [ORGANIZATION]. How are you doing? I'm well sir. How are you doing? I'm also fine, thanks for asking. I just got off the phone with activation and sales support. Basically I was working on this location and it takes like [DURATION] [DURATION] [DURATION] [DURATION] for me to schedule this [DURATION]. But I came to know like you called in yesterday on [DATE] [DATE] [DATE] and say like you are looking to cancel the job. Well, actually they called me and I never made any commitment for somebody. That's why somebody called me to. To confirm an appointment. I. I never committed to that because if you remember. Got it. Got. If you remember we were talking and somebody came to the door and I had to hang up. Yeah, I understand that. I never to anythingers. Yeah, let me ask you this. What the information that you sent me. Actually I'm very busy [PERSON_NAME], but I'm going to go back to that see if I can't find that email that you sent. I really thank you that will really appreciated. I'm thankful to you. Second, how do you spell your first? I'm not [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME]. Okay, thank you for takingcing out some time for me because I was really working on this order for so long and then I came to know like set up the appointment. Hang on one [DURATION]. Did I sent you something? Yes, you sentd me some information about what we were talking about signing up for hold. Okay, so everything on here that you sent, it says for [DURATION] [DURATION]. And the price that you gave me, I don't remember exactly what the total price was that you gave me, but what happens and I asked you if the price was going to increase and you said no. But is information that you gave me everything says for the first [DURATION] [DURATION]. Are you looking at the picture I sent you that says estimated $[MONEY_AMOUNT]? No, maybe not. I'm looking at the one that says thank you for placing an order. Okay, [ORGANIZATION] [ORGANIZATION]. There another one. Hang on. Yes, please open that up again once you got the page. Thank you for placing an [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And you got the reference number down there. Okay, so a reference number y that ends at [NUMBER_SEQUENCE]. Where would I find that reference number? Like please open the same page that you were Reading out right now that shows thank you for placing an ordero [ORGANIZATION] [ORGANIZATION]. Okay, well I opened up, I close that one and I opened up another one that has the totals for everything. It has a breakdown of everything. I got it. Let me open that up one for you real quick. That is a picture, right? It's an email. Ye and then there's a subject as a rate card and that shows the breakdown of all the prices and in the end there's an estimated [MONEY_AMOUNT] [MONEY_AMOUNT], right? Correct. Great. If you look at this thing it shows like the Internet is [MONEY_AMOUNT] and down thereen as like discount applied for [DURATION] [DURATION], right? Yes. Just one moment. Let me simply explain you each and everything real quick. Just allow me a moment. Let me pull up this file real quick for you. Right now if you remember you mentioned like you guys were paying like above [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for the service you are using, right? So right now in this price [MONEY_AMOUNT] [MONEY_AMOUNT]. This is a portal thing. Once we select the service it shows these services separately. Like we have to click on the boxes we need to select the service. Right? Let's suppose you are just looking for the Internet. So I have to just take the Internet box. That customer is just looking for the Internet. So in this portal we select service separately and in the end we create a bundle. In the end I'm going to simply apply the promo code and the bundle pricing for you. So that's how you are getting this priceic. Don't go on the breakdown because it's a typical portal thing that shows only theic thing. If you just go for the Internet$80 per [DURATION] this discount will apply for your just Internet in [DURATION] [DURATION]. If you're not in a bundle, but right now you are in a bundle. If you go down on the voice line that says $[MONEY_AMOUNT] per [DURATION] discounts for [DURATION] [DURATION]. Right in the business communication section. Yes. So once we select services separately that's totally add in the monthly charges. So if you're thinking like you will be getting services for the [DURATION] [DURATION] and you'going down to you are going to pay five bills after [DURATION] [DURATION] that is not going to happen. The first [DURATION] [DURATION] are like you will be getting free mobile line as mentioned in this bundle. But if you are looking to keep the same price because after [DURATION] [DURATION] you will be getting notified like if you are like looking to keep the cell phone line you have to pay $[MONEY_AMOUNT] because the promo for the cell ph line is only for [DURATION] [DURATION]. But that doesn't say if you look at the mobile in unlimited line that says [MONEY_AMOUNT] per [DURATION] discount applied and then it says applicable only if mobile and is activated within [DURATION] [DURATION] of the order and [DURATION] [DURATION] after activation. Right? Yeah. So that means this will end after [DURATION] [DURATION]. But that doesn't mean like this same thing is not mentioned under Internet, not in the phone, not in the TV section. Right? I'm sorry, say it again. Like if you are re reading out the mobile unlimited line, it says applicable only if mobile line is activated within [DURATION] [DURATION] of the order and [DURATION] [DURATION] after activation. Right. That means if you got the mobile line in [DURATION] [DURATION] of the account activation you will be getting a free mobile line. But right after [DURATION] [DURATION] your promo will expire and you have to pay $[MONEY_AMOUNT]. But this same thing is not mentioned under the business Internet, under the voice line, under the TV package. Right. Because these are the core services for you under the standard pricings. It's not a promo. Well, we must be looking at different things because like for the business Internet 40 90el [MONEY_AMOUNT] up to 300Mpbs and then under that it says $[MONEY_AMOUNT] discount for [DURATION] [DURATION]. If you just go for the Internet. Okay. Then this will be a discount applied for you for only [DURATION] [DURATION]. I seekay. Oay, if you guys are looking to keep the services, like if you want me to select the services in the portal and send you the screenshot just like I did for the monthly charges, right now you're looking at the picture. There's not a problem for me. I can simply select 600 and that will shows discount applied for [DURATION] [DURATION]. Okay. Oay, but that will raise up your bill. This is the best option. You'think that after [DURATION] [DURATION] you are going to face a price hike. That is not going to happen. The only price hike is in the mobile unlimited line. Because after [DURATION] [DURATION] you have to pay $[MONEY_AMOUNT] if you want to keep the mobile line. If not you can cancel it. This is on a promo. But the Internet, [MONEY_AMOUNT] phone TV, these are the standard pricings because on the promotion, these 600 megabytes per [DURATION] Internet. Hang on one [DURATION] please. Thank you. Hello? Yes. Hello. Hello. Yes, ma'am. Okay, you're still there. Good. All right. I don't know who that was. Okay, so this I need something that says that it. So what been? What happens after [DURATION] [DURATION]? What happens after [DURATION] [DURATION]? I totally understand your concern right now. What you mentioned how much you are paying to [ORGANIZATION] right now. How much you're paying [MONEY_AMOUNT] [MONEY_AMOUNT]. [MONEY_AMOUNT] $[MONEY_AMOUNT] per [DURATION]. Hang on, [PERSON_NAME], hang on please. All right. You still there? Yes, I am. I'm sorry. Yeah, I'm sorry. Not even a problem. I not that's not a problem. I'm just like calculating a price for you if you go with a different package. Just one moment. So you have one, you have two boxes in total and need one dvr, right? Correct. So if you want me like right now, I quot you the price of $[MONEY_AMOUNT]. [MONEY_AMOUNT] for [MONEY_AMOUNT] [MONEY_AMOUNT]. But that makes you conscious like you will lose that after [DURATION] [DURATION] as per the portal is saying, right? So if you want, you can go to 600 megabytes per [DURATION] Internet speed with pre install, no upfront charges with the same service, but only the speed difference of the Internet 600 meg per [DURATION]. Then I don't need that. That's way. I understand that. So right now in this package, look, right after [DURATION] [DURATION] I'm gonna call you back and I'm goingna follow up with you with the price and then you will be answering me the same question like you will be answering me like no, we are on the same price. We are not getting the price typ. Believe me, this is not going to happen. The only price difference is in the mobile unlimited line. Okay, if that's what's going to happen, [PERSON_NAME], Because I don't want to get screwed over, but I want something that says at least [DURATION] [DURATION]. That least [DURATION] [DURATION]? Yes. What I'm looking at because under everything Internet, under the business Internet it says discount for [DURATION] [DURATION]. Under business communications discount for [DURATION] [DURATION]. Ma'am, what's your budget like? Can you go up to $[MONEY_AMOUNT], something like that or this is the last one. At least [MONEY_AMOUNT] [MONEY_AMOUNT], right? I don't need hyper super duper Internet, I don't need that. I just want basic cable. Just what we get right now. Look, after every year the federal taxes raised up to like 5%. Okay. Right now the tax you are paying, that's in person on [TIME]. You know, [PERSON_NAME], I'm sorry, I got to hang up because my dad'talking with the [OCCUPATION] and I got to go. I'm sorry. He calls you back maybe. Yeah, but I gotta go ask for one."
140,2681,c5b7d2d56dd74745bbb34d6b796dbaa0,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/c5b7d2d56dd74745bbb34d6b796dbaa0_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90430224,0.9043022354533153,1775.0,3695,3695,2.0816901408450703,288,16,"[ACCOUNT_NUMBER], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [NATIONALITY], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [VEHICLE_ID]",44,False,88.301,371,174,140,54,3,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.54-00:02.55] IVR/System: At [ORGANIZATION] [ORGANIZATION], we fix your pains.
[00:02.70-00:04.66] IVR/System: For new service, press [PHONE_NUMBER].
[00:04.82-00:10.04] IVR/System: Or existing auto glass orders press [PHONE_NUMBER] or existing residential glass orders.
[00:14.81-00:16.39] IVR/System: For auto glass service.
[00:17.34-00:19.00] IVR/System: For service on your home.
[00:20.30-00:23.64] IVR/System: For commercial accounts and [OCCUPATION] Free
[00:46.59-00:48.09] IVR/System: [ORGANIZATION] [ORGANIZATION], we fix your pains.
[00:48.16-00:51.44] Agent: This is [PERSON_NAME], he [PERSON_NAME].
[00:51.46-00:53.83] Customer: I've got a cracked windshield need.
[00:53.92-00:55.74] Customer: I think it needs to be replaced.
[00:56.92-00:59.29] Agent: Oh, man. Sorry to hear that, ma'am.
[00:59.43-01:02.55] Agent: Are you sure? I mean, how quickly did this spread?
[01:04.44-01:06.17] Customer: I don't even know when it happened.
[01:06.25-01:07.20] Customer: So I think it happened.
[01:07.22-01:23.83] Customer: We went to the [ORGANIZATION] game the other night because when I got in it today, it's cracked at the corner of my windshield down on the driver's side all the way to the corner and it's up o probably [TIME] inches, maybe 3, [TIME], maybe [TIME].
[01:23.92-01:27.11] Customer: I don't know. I didn't measure it so I'm guessimating.
[01:28.41-01:30.35] Agent: Well, you made the right assumption.
[01:30.44-01:31.92] Agent: It sounds like it needs to be replaced.
[01:31.97-01:35.86] Agent: I mean anything under the size of a quarter is repairable on ship.
[01:35.93-01:37.19] Customer: Yeah, yeah,
[01:38.44-01:40.28] Customer: it's a. It's a.
[01:40.36-01:42.35] Customer: The actual line going up the.
[01:42.52-01:47.19] Customer: And I'm just afraid with the heat and then, you know, just gonna.
[01:47.25-01:48.79] Customer: Oh yeah, only get worse.
[01:48.85-01:49.94] Customer: Keep cracking.
[01:51.64-01:55.33] Agent: Well, again, I am sorry that you've got to deal with this at this moment.
[01:56.08-01:57.87] Agent: What's the year making model?
[01:58.05-02:01.30] Customer: It's a [DATE_INTERVAL] Explorer ST
[02:02.92-02:07.78] Agent: [DATE_INTERVAL] Explore. Depending on sensors, I would say
[02:09.28-02:19.96] Agent: you're probably looking at a minimum of like [MONEY_AMOUNT], [MONEY_AMOUNT] around there depending if you have sensors, you don't have any lane departure or any of that, maybe it could be a little bit less.
[02:20.74-02:24.13] Customer: Doesn'insurance cover? Yeah, yeah.
[02:24.19-02:27.63] Agent: If you have comprehensive, you know, your deductible.
[02:28.25-02:29.27] Customer: I don't know what it is.
[02:29.30-02:30.55] Customer: It doesn't matter to me.
[02:30.66-02:33.13] Customer: I've got to get it done one way or another.
[02:33.29-02:34.50] Agent: Yeah, I can get you my.
[02:34.57-02:36.01] Agent: Hang on, let me.
[02:36.19-02:38.85] Agent: What's your. What's your first and last name, ma'am?
[02:39.04-02:43.75] Customer: First name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] Last name is [PERSON_NAME].
[02:43.89-02:46.37] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:48.06-02:53.60] Agent: All right, Ms. [PERSON_NAME], in your address it's [LOCATION] [LOCATION] [PHONE_NUMBER] [PHONE_NUMBER].
[02:54.26-02:58.92] Customer: [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:59.11-03:00.44] Customer: That's in [LOCATION].
[03:01.94-03:05.12] Customer: Zip code [LOCATION].
[03:09.41-03:10.34] Agent: Perfect.
[03:12.04-03:13.83] Agent: [PHONE_NUMBER] [PHONE_NUMBER] or [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER].
[03:13.88-03:15.50] Agent: Excuse me, is that your cell phone?
[03:15.69-03:19.60] Customer: Yes, it is. All right, yeah.
[03:19.62-03:23.70] Agent: If you can get that VIN and take your time when doing so, that'be very helpful.
[03:23.85-03:26.87] Customer: I'just can to speak here because Im going to pull it up on my phone.
[03:27.56-03:30.15] Customer: Yeah, it on my insurance.
[03:31.71-03:33.33] Customer: My dog's jumping on me.
[03:33.38-03:34.41] Unknown: Stop at [PERSON_NAME].
[03:51.87-03:55.76] Customer: Okay. My VIN is [PHONE_NUMBER].
[03:56.21-04:03.19] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:03.84-04:08.15] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:08.53-04:09.87] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:10.00-04:16.55] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:21.79-04:23.56] Agent: Thank you for getting that for me, Ms.
[04:23.59-04:25.81] Agent: [PERSON_NAME]. Let me just look up your part here.
[04:28.87-04:30.56] Agent: It's going to be the most expensive one.
[04:30.59-04:32.08] Agent: It always is for me.
[04:33.67-04:37.12] Customer: My tires, everything I buy is the most expensive.
[04:38.75-04:46.76] Agent: Yeah. I mean a [DATE_INTERVAL] is definitely not going to be cheap on the glass, but hopefully there's not a bunch of sensors.
[04:47.88-04:50.91] Agent: Of course there's going to be every sensor you could possibly have.
[04:50.96-04:52.35] Customer: I bet I've got it.
[04:54.08-04:55.23] Agent: Let's see
[04:59.32-05:00.58] Unknown: Mouse get down.
[05:03.64-05:06.23] Agent: So you said [DATE_INTERVAL], right?
[05:06.32-05:07.75] Customer: Ye, yes.
[05:18.87-05:23.85] Agent: Do you know if you have the lane departure warning system or lane?
[05:24.75-05:29.00] Customer: I've got everything. Yep, it's loaded with everything you can get on that vehicle.
[05:29.87-05:30.69] Agent: Okay.
[05:31.90-05:36.25] Customer: You assist all driver assist everything.
[05:45.05-05:46.14] Customer: That one.
[05:47.52-05:49.06] Agent: There we go. Okay.
[05:57.93-06:02.52] Agent: All right, Ms. [PERSON_NAME], parts, tax and labor.
[06:02.64-06:06.87] Agent: Your total with recalibration comes out to879.
[06:07.12-06:12.35] Agent: 74. We can actually do mobile service coming out to you.
[06:12.48-06:14.19] Agent: We do not charge you for that.
[06:15.85-06:18.59] Agent: If you think your deductible is like [MONEY_AMOUNT] [MONEY_AMOUNT] or less.
[06:18.64-06:21.19] Agent: I would definitely go that route.
[06:21.52-06:28.35] Agent: Yeah. I can always call your insurance with you and pull you on the line once I speak with the [OCCUPATION].
[06:28.88-06:32.69] Agent: Yeah, sure. Okay. You want to do that right now?
[06:32.99-06:38.00] Agent: Sure. All right. Let me just pull this.
[06:39.67-06:44.96] Unknown: Stop it. Okay. You're going in your pin to being naughty.
[06:46.38-06:47.28] Agent: All right, Miss [PERSON_NAME].
[06:47.31-06:49.88] Agent: And what an insurance company do you use?
[06:50.75-06:51.81] Customer: [ORGANIZATION].
[06:53.43-06:58.74] Customer: [ORGANIZATION]. All right. Repacement insurance.
[07:02.24-07:05.80] Agent: I'm going to put you on a real brief hold while I contact [ORGANIZATION].
[07:05.92-07:10.99] Agent: Get the [OCCUPATION] on the line, whatever information they'll need and then we'll bring you on the call as well.
[07:11.17-07:13.51] Agent: All right. All right.
[07:13.56-07:14.86] Agent: Just one moment.
[07:39.86-07:42.49] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[07:42.63-07:49.04] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style of size.
[07:49.43-07:51.66] IVR/System: Most can be installed in a single [DURATION].
[07:51.84-07:54.71] IVR/System: Or update your entry doors with elegant decorative glass.
[07:54.85-07:58.14] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[07:58.32-08:00.88] IVR/System: We can also change the look of any room with a mirrored wall.
[08:00.95-08:04.30] IVR/System: Or protect your wood furniture with custom made glass tops.
[08:04.48-08:08.52] IVR/System: With [ORGANIZATION] [ORGANIZATION], you'll always know the price up front before we start.
[08:11.38-08:14.53] IVR/System: The choice is clear in windshield replacement [ORGANIZATION] [ORGANIZATION].
[08:14.58-08:17.50] IVR/System: Believe your safety is more important than price.
[08:17.65-08:23.57] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives.
[08:23.62-08:32.77] IVR/System: The car makers do only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[08:32.91-08:34.72] IVR/System: Don't put your safety at risk.
[08:34.85-08:37.11] IVR/System: Get the best guarantees in the business.
[08:37.26-08:39.88] IVR/System: Some exclusions apply. Ask for details
[08:43.51-08:47.68] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[08:47.86-08:52.12] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[08:52.30-08:57.46] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with Priority Service.
[08:57.75-09:06.46] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[09:07.02-09:16.80] IVR/System: [ORGANIZATION] [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[09:17.26-09:24.21] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business class needs.
[09:27.62-09:34.83] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION].
[09:34.93-09:44.25] IVR/System: Advantage Plan Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[09:44.42-09:53.48] IVR/System: Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disaster.
[09:53.63-09:57.72] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new home.
[09:57.75-10:03.36] IVR/System: Lo ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[10:06.10-10:10.43] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[10:10.50-10:16.60] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[10:16.89-10:20.68] IVR/System: For your next windshield, help protect everyone in your car.
[10:20.85-10:23.56] IVR/System: Call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[10:23.76-10:29.34] IVR/System: We recommend original equipment manufacturer quality glass and the same adhesives the car makers use.
[10:29.84-10:38.01] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[10:38.20-10:40.16] IVR/System: Fast and friendly service.
[10:40.30-10:42.17] IVR/System: We even handle your insurance claim.
[10:45.08-10:53.65] IVR/System: When glass breaks, call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION] We've got the prescription for all types of glass for your home, auto or business.
[10:53.79-11:03.75] IVR/System: We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION] first quality glass, certified [OCCUPATION] and the best guarantees in the business.
[11:03.88-11:05.78] IVR/System: We even handled the insurance claim.
[11:09.57-11:18.92] IVR/System: When glass breaks, call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION] Some pains really do require a house call like like the panes of glass in your home.
[11:19.23-11:24.82] IVR/System: If your insulated windows look foggy, temperature changes may have affected the seal allowing moisture in.
[11:25.00-11:29.25] IVR/System: We don't need to replace the entire window, just the insulated glass.
[11:30.11-11:35.00] IVR/System: We replace all types of glass from fog insulated windows to patio doors.
[11:35.19-11:38.40] IVR/System: Count on us for fast and friendly service.
[11:40.71-11:41.45] IVR/System: Call
[11:42.95-12:08.97] IVR/System: PA we can handle all of your insurance planes we the quickest cure whenever your glass break la doer la doer call [DURATION] [DURATION] [DURATION] [DURATION] and he'll be there your home, car or business or anywhere when the beirr tabletop will take good care of you Best [OCCUPATION] best [OCCUPATION] call the [ORGANIZATION] [ORGANIZATION] We'fix your pickin
[12:10.88-12:34.50] IVR/System: we can handle all of your insurance ma where the quick is your whenever your last breaks Class [OCCUPATION] class [OCCUPATION] call us [DURATION] [DURATION] [DURATION] [DURATION] and you'll be there your home, car or business or anywhere window, mirror tabletop will take good care of you ma [OCCUPATION] last [OCCUPATION] call the bless up
[12:38.36-12:40.46] Agent: Ms. [PERSON_NAME]? Yes,
[12:41.67-12:43.63] Agent: I have [PERSON_NAME] with [ORGANIZATION].
[12:43.67-12:45.77] Agent: She'going to help us get this client set up.
[12:46.20-12:47.89] Agent: All right. Hey [PERSON_NAME].
[12:49.60-12:51.44] Customer: All right. Hello, can you hear me?
[12:51.62-12:55.67] Customer: Yeah, yeah. Hi. Hello.
[12:55.73-12:56.63] Customer: My name is [PERSON_NAME].
[12:56.67-13:04.23] Agent: And welcome to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] administrated by [ORGANIZATION] [ORGANIZATION], acting on behalf of [ORGANIZATION], an affiliate of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[13:04.40-13:10.07] IVR/System: Now neither [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is an insurance company and your call may be recorded for quality assurance purposes.
[13:10.22-13:14.58] Agent: You are filing a claim on your [ORGANIZATION] auto insurance policy for glass only.
[13:14.62-13:17.03] Agent: Is that correct? That is correct.
[13:19.10-13:21.69] Agent: All right, I'm sorry to hear about that glass damage.
[13:21.75-13:28.72] Agent: I'll just need to ask you a few questions and then once I complete your claim, we will be able to schedule an appointment for repair or replacement.
[13:28.85-13:31.67] Agent: Now you have the right to choose any glass shop to do the work.
[13:31.77-13:35.38] Agent: So you are responsible for understanding their terms and conditions of their warranty.
[13:35.42-13:37.57] Customer: Okay? Yes, ma'am.
[13:39.62-13:42.37] Agent: All rightty. And how's your going so far today?
[13:43.07-13:46.09] Customer: Good, until I found this crack in my glass.
[13:47.87-13:50.34] Agent: Oh no, I sorry to hear that.
[13:50.48-13:53.80] Agent: Now may I. [PERSON_NAME] I please have your first name?
[13:54.30-13:56.61] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[13:58.64-13:59.95] Agent: and your last name?
[14:00.45-14:03.14] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[14:06.73-14:09.35] Agent: Thank you. And a good primary phone number for you.
[14:09.80-14:14.95] Customer: [PHONE_NUMBER].
[14:17.12-14:24.00] Agent: And is it okay for [ORGANIZATION] the contact you regarding this claim using automatic V calls, texts or artificial pre recorded messaging?
[14:24.06-14:25.75] IVR/System: Text and data rates may apply.
[14:26.27-14:27.01] Customer: Sure.
[14:29.67-14:31.79] Agent: And how about a good email address for you?
[14:31.84-14:34.17] Agent: I gu send you a copy of the claim for your record.
[14:50.60-14:52.86] Agent: And may I please have your policy number?
[14:53.32-14:58.93] Customer: It is [ACCOUNT_NUMBER].
[15:01.48-15:03.34] Agent: All right, I'm going to repeat that back.
[15:07.75-15:08.98] Customer: That is correct.
[15:10.84-15:14.13] Agent: And on what [DURATION] does the damage occur to the vehicle?
[15:15.20-15:17.36] Customer: I'm not sure. It.
[15:17.50-15:22.38] Customer: I think it was when we went to the [ORGANIZATION] game last [DURATION], but I don't know for a fact.
[15:22.67-15:28.31] Customer: We live in [LOCATION] and we drive [LOCATION] and as you know, there are many, many big trucks.
[15:28.41-15:31.25] Customer: So who knows? Y
[15:33.08-15:41.70] Agent: All right. And so it's completely up to you if you don't know the specific [DURATION], it's okay to give me either an estimated [DURATION] or when you first noticed it.
[15:42.20-15:44.05] Customer: I first noticed it today.
[15:46.05-15:49.00] Agent: Okay. So I'll go ahead and put [DATE] on here.
[15:52.98-15:56.32] Agent: And now may I please have your address as it appears on the policy?
[15:56.86-16:02.12] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[16:02.25-16:04.17] Customer: That's in [LOCATION], [LOCATION].
[16:04.25-16:05.96] Customer: [LOCATION].
[16:08.53-16:11.60] Agent: And would there be any other name on the policy with yours?
[16:11.91-16:17.82] Customer: Yes, my [MARITAL_STATUS], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[16:20.43-16:24.22] Agent: Thank you. And who do you believe was driving at the time the incident occurred?
[16:24.72-16:26.58] Customer: I'm going to blame my [MARITAL_STATUS].
[16:30.32-16:31.95] Customer: It only. It only makes sense.
[16:32.01-16:35.50] Customer: Right? I didn't hear making
[16:36.79-16:40.25] Customer: and he parks it in the garage and I'm the next one to get in it.
[16:40.28-16:42.05] Customer: So I'm assuming it was him.
[16:49.62-16:51.36] Customer: I didn't have any issues.
[16:56.89-16:58.91] Agent: That great. That is great.
[16:58.98-17:02.72] Agent: And so the vehicle with the damage, what is the year, make and model?
[17:03.29-17:07.12] Customer: It's a [DATE_INTERVAL] [ORGANIZATION] Explorer Sport or ST.
[17:13.52-17:17.09] Agent: All right, and what do you believe was the cause of the damage to the windshield?
[17:17.28-17:20.41] Customer: I'assuming it was. Somebody kicked the rock up.
[17:22.23-17:24.68] Agent: Okay. I rock. From the other vehicles driving?
[17:24.86-17:25.58] Customer: Yes.
[17:27.52-17:32.41] Agent: Okay. And now, has any of the work been completed or paid for already?
[17:33.15-17:33.89] Customer: No.
[17:42.87-17:46.16] Agent: All right, in that [DATE_INTERVAL] [ORGANIZATION] Explorer, is that the four door?
[17:46.62-17:47.40] Customer: Yes.
[17:49.79-17:52.09] Agent: And you said it was the front windshield, correct?
[17:52.42-17:53.61] Customer: That is correct.
[17:56.03-18:02.57] Agent: And now to help me understand the size of the damage, can you tell me if the damaged area can be covered by a [MONEY_AMOUNT] bill?
[18:04.92-18:07.55] Customer: I don't know. How long is a [MONEY_AMOUNT] bill?
[18:08.85-18:14.87] Agent: Six inches. I think it's probably about four to five inches, maybe three to four.
[18:15.40-18:20.79] Customer: It's at the corner of the driver'side and it goes up.
[18:21.37-18:26.62] Customer: Ok. To my past where my [LOCATION]
[18:27.88-18:30.38] Customer: vehicle registration is.
[18:33.76-18:39.41] Agent: Okay, so do you believe that you were to put a [MONEY_AMOUNT] over the damage, you would still be able to see it.
[18:42.04-18:44.78] Customer: Okay, let me find a freaking [MONEY_AMOUNT].
[18:46.43-18:53.89] Agent: Well, the reason that we ask this question is because this is how we determine if it can be a repair or if it will need to be the replacement.
[18:54.39-18:59.97] Agent: If I men this theicner the damage, the damage that was done, ye going to need.
[19:00.14-19:02.70] Customer: Yeah, it's bigger than I thought it was.
[19:02.74-19:03.90] Customer: It's about 10 inches.
[19:03.98-19:04.92] Customer: 12 inches.
[19:06.35-19:08.57] Customer: Yeah, you can see where something hit it
[19:10.46-19:13.24] Customer: right in the corner and it's ahead and
[19:14.51-19:15.92] Agent: I cracked. Okay.
[19:17.18-19:19.12] Agent: All right, well, thank you for that information.
[19:19.23-19:21.25] Agent: Now, I was able to verify Your coverage.
[19:21.30-19:29.99] Agent: And I'm showing that you have a deductible in the amount of $[MONEY_AMOUNT] for this SP that you will be responsible for paying on the [DURATION] of theof repairs are completed.
[19:30.38-19:31.12] Customer: Yes.
[19:33.21-19:36.67] Agent: Now, would you like me to file this claim on your [ORGANIZATION] policy now?
[19:37.26-19:38.28] Customer: Yes, please.
[19:43.10-19:46.36] Agent: All great. And I do show that you'calling in with the [ORGANIZATION] [ORGANIZATION].
[19:46.41-19:48.96] Agent: Now, is this the one out of the [LOCATION] [LOCATION]?
[19:49.01-19:55.23] Customer: Correct, [PERSON_NAME]? Yes. If you could send it over to the [LOCATION] shop, that would be great.
[19:56.27-19:57.09] Agent: Okay.
[20:00.42-20:03.59] Agent: All right, so I'm going to go ahead and add that shop on here for you.
[20:03.65-20:07.74] Agent: Now, your vehicle does have advanced safety system designed to prevent accidents.
[20:07.84-20:11.84] Agent: Removing the damaged glass will affect your camera that's connected to your windshield.
[20:11.99-20:19.10] Agent: [ORGANIZATION] requires recalibration of the camera by a qualified [OCCUPATION] to ensure that your safety features are working properly.
[20:19.24-20:22.99] Agent: Those features may include your automatic braking in your forward collision warning.
[20:23.14-20:27.76] Agent: Until the recalibration is completed, your vehicle safety features may not work properly.
[20:28.69-20:35.80] Agent: All right. And I'm sure, [PERSON_NAME], you gu that with the recalibration, with you, [PERSON_NAME], you able to do all that?
[20:36.89-20:38.84] Customer: Yes, we do. Recalibration.
[20:39.54-20:41.67] Agent: Okay. I just want to make sure.
[20:43.86-20:45.38] Agent: Yeah, of course. And good news.
[20:45.41-20:49.65] Agent: I am showing that the shop you selected is a preferred service provider for [ORGANIZATION].
[20:49.73-20:57.49] Agent: So this shop will provide you with a written workmanship warranty, and [ORGANIZATION] will stand behind that warranty for as long as you own or lease your vehicle.
[20:58.04-20:59.58] Agent: All rightty Perfect.
[21:01.60-21:06.84] Agent: All right, so, [PERSON_NAME], I do have my insurance set up for a windshield replacement.
[21:06.90-21:07.90] Agent: She has been notified.
[21:07.95-21:12.38] Agent: There's a responsibility of the $[MONEY_AMOUNT] for her deductible.
[21:12.67-21:15.30] Agent: And I am showing a shop email for you.
[21:21.06-21:23.67] Customer: Is that active? Yes.
[21:25.45-21:31.52] Agent: Okay. And then now, miss, do you have any other questions for me?
[21:31.86-21:33.39] Customer: No, ma'am, I'm good.
[21:35.78-21:38.67] Agent: All right, [PERSON_NAME], do you need that referral number or are we good?
[21:39.06-21:41.26] Customer: If you could give me the reference number.
[21:41.40-21:46.88] Agent: And quick question. The dispatch date and date of loss, would that both be today's date?
[21:48.82-21:54.89] Agent: Correct. So I have the date of block of today, [DATE] [DATE], since this is the [DURATION] that she noticed the damage to the vehicle.
[21:54.99-21:57.43] Agent: And I have that referral number for you when you're ready.
[21:57.73-21:58.88] Customer: Go right ahead.
[22:00.17-22:05.45] Agent: All right. Referral number is [NUMBER_SEQUENCE] [NUMBER_SEQUENCE].
[22:05.81-22:10.08] Agent: [NUMBER_SEQUENCE] [NUMBER_SEQUENCE]. All right.
[22:11.49-22:12.58] Agent: All right, you got it.
[22:12.62-22:15.94] Agent: Well, on behalf of [ORGANIZATION], thank you for being a valued customer.
[22:16.00-22:17.69] Agent: [PERSON_NAME] will be able to assist you from here.
[22:17.73-22:20.15] Customer: Okay. All right. Thank you, [PERSON_NAME].
[22:22.17-22:23.01] Agent: All right. You're welcome.
[22:23.03-22:23.55] Agent: I hope you Both.
[22:23.58-22:24.91] Agent: Enjoy the rest of your [DURATION].
[22:25.10-22:27.69] Customer: You too, too. Bye.
[22:27.71-22:28.88] Customer: Bye. All right.
[22:36.58-22:39.76] Agent: Okay. Just say, are you still there?
[22:41.10-22:42.76] Customer: Yes, I am. No worries.
[22:43.06-22:48.07] Agent: All right, let's just make sure we have everything in order on my end.
[22:48.64-22:54.65] Customer: [MONEY_AMOUNT]. [MONEY_AMOUNT] [MONEY_AMOUNT]. Yes.
[22:54.75-22:55.79] Agent: There we go.
[22:57.40-23:00.74] Customer: I told you it was going to be the most expensive one, didn't I?
[23:01.88-23:04.72] Customer: With all those bells and whistles, right?
[23:04.90-23:09.79] Customer: Yes, sir. And some of them I wish I could get rid of, trust me.
[23:10.41-23:12.13] Customer: Oh, yeah, they get annoying after a while.
[23:12.17-23:15.72] Customer: I hear you. The collision one, it goes off.
[23:15.81-23:18.53] Customer: There's nobody in front of me, nobody behind me.
[23:18.59-23:20.03] Customer: It just goes off randomly.
[23:20.06-23:23.52] Customer: Like a ghost. Yeah, that's just how it goes.
[23:23.82-23:26.17] Agent: All right, well, we can get you scheduled.
[23:26.26-23:32.39] Agent: We do offer. Like I said, it's a mobile service, even with the recalibration since it's a domestic made vehicle.
[23:33.13-23:38.43] Agent: So we can come out to [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION].
[23:38.88-23:43.63] Agent: [TIME]. [TIME] or [TIME].
[23:43.69-23:45.47] Customer: I'm sorry I spoke.
[23:45.65-23:48.78] Customer: Okay. I just want to make sure arebod.
[23:48.95-23:53.97] Agent: No worries. We are currently scheduling for Tuesday in your area.
[23:54.04-23:55.66] Agent: Next [DURATION], the [DATE].
[23:55.71-23:57.21] Customer: Is that going to be soon enough?
[23:58.15-24:00.30] Customer: I'm worried about this thing now.
[24:01.39-24:04.42] Customer: I guess it'll have to do and just.
[24:04.48-24:06.73] Customer: It won't, you know, it won't fail.
[24:06.86-24:08.62] Customer: The windshield won't fall through anything.
[24:08.65-24:13.80] Customer: It may spread a couple more inches at most, but that's really nothing to worry about.
[24:14.21-24:15.50] Customer: Yeah, this thing is huge.
[24:15.56-24:17.82] Customer: I didn't realize how deep it went.
[24:17.88-24:20.24] Customer: I was looking at it from inside the car.
[24:20.29-24:24.32] Customer: When I look at it from outside the car, thathing has gone partially.
[24:24.41-24:27.64] Customer: It's gone from the corner up to my.
[24:27.77-24:35.07] Customer: My tag sticker, my registration sticker and then to the left or to the right inside the car.
[24:35.24-24:37.70] Customer: I bet it's 12 inches.
[24:38.64-24:43.74] Customer: Yeah, well, again, it's just going to be, if anything spread a little bit further.
[24:43.77-24:47.38] Customer: But it won't be something that will prevent you from driving.
[24:47.96-24:52.01] Agent: Now, we do collect that full deductible amount when doing the work.
[24:52.19-24:54.59] Agent: Do you have a card that you like to put that on today?
[24:54.96-24:57.51] Customer: Yeah, I'll put it on my [NATIONALITY] Express.
[24:58.66-25:02.41] Agent: All right, so we're going to do [MONEY_AMOUNT] on the [NATIONALITY] Express.
[25:02.54-25:04.24] Agent: If you'll read that number for me, Ms.
[25:04.27-25:06.20] Customer: [PERSON_NAME]. Yes.
[25:28.29-25:29.59] Customer: And the expiration
[25:34.09-25:35.66] Customer: and the security code
[25:52.83-25:55.53] Agent: that'your home address in [LOCATION].
[25:55.83-26:01.24] Agent: Now you will get a confirmation right after we get off this call letting you know the appointment is set.
[26:01.87-26:04.88] Agent: What hours would you be available for us on Tuesday?
[26:05.42-26:07.46] Customer: Well, any as of now.
[26:07.55-26:09.81] Agent: So quick, make an Appointment.
[26:11.27-26:20.46] Agent: Okay, well if its alght with you and youll be available pretty much throughout the [DURATION], we'll actually send you a confirmation to narrow down a time frame.
[26:20.77-26:23.73] Agent: Since your appointment is on Tuesday, we send that the [DURATION] prior.
[26:23.83-26:36.87] Agent: So [DATE] [DATE] [DATE], you'll get a text in the afternoon at this number letting you know that timef frame the name of your [OCCUPATION] to also have a photo provided of himself and then hel give you a heads up on Tuesday when hes on the way.
[26:37.37-26:40.66] Agent: Okay, so we can't schedule the time before that.
[26:41.72-26:43.39] Agent: We cant guarantee a specific time.
[26:43.44-26:47.06] Agent: If you prefer, you know, morning, afternoon, I can work that out.
[26:47.13-26:51.43] Agent: But we'have to contact you the [DURATION] prior with that narrowed down time frame.
[26:51.61-26:56.32] Customer: Let can we do morning so I can just make sure my schedule clear.
[26:56.43-26:58.66] Customer: I just hate to schedule something.
[26:58.68-26:59.51] Customer: I don't know what.
[26:59.61-27:01.57] Customer: You can be here anytime, you know.
[27:02.38-27:05.71] Agent: Right. I'm going to put you down before [TIME].
[27:05.77-27:08.93] Agent: We will send you that confirmation again to narrow it down.
[27:09.06-27:10.44] Customer: Whatever you have already.
[27:10.83-27:17.69] Agent: Okay. Now I am going to send you one more message after your first confirmation today asking you for some photos.
[27:17.88-27:22.60] Agent: It will be all from the outside of the vehicle and it will describe how to take those.
[27:22.63-27:24.93] Agent: We're just going to confirm the part that we're picking up for you.
[27:24.96-27:26.69] Agent: Okay? Okay.
[27:27.99-27:31.01] Agent: I think that is all that I need from you.
[27:31.08-27:33.63] Agent: Do you have any further questions for me today, Ms.
[27:33.65-27:37.72] Customer: [PERSON_NAME]? Nope. So I got a bunch of emails here.
[27:37.78-27:38.65] Customer: Let's see
[27:41.32-27:43.61] Agent: reminder and this is referral.
[27:43.64-27:45.30] Customer: Oh, that's a [ORGANIZATION]
[27:46.69-27:49.19] Agent: [ORGANIZATION]. So this is your cell phone, right?
[27:49.49-28:00.12] Agent: Yeah. Okay, so you just should have gotten the first confirmation me see or it should be sending here in the next moment or.
[28:01.17-28:09.30] Customer: Everything's really moving slow on [ORGANIZATION] today so I didn't get my check my [OCCUPATION] until way after so.
[28:09.38-28:10.77] Customer: Okay, I just got something.
[28:10.83-28:11.71] Customer: There we go.
[28:14.31-28:21.02] Agent: Please send us a couple of photos and windshield from the outside looking in focused on the top middle part.
[28:21.08-28:25.77] Agent: Top middle part of the crack or the top middle part of the windshield?
[28:26.98-28:30.14] Agent: The top middle of the windshield but kind of a wide angle.
[28:30.18-28:34.03] Agent: We'just going to look at the entire windshield and make sure our part matches up.
[28:34.07-28:38.22] Agent: Right. Okay. Okay. Right.
[28:38.29-28:42.99] Agent: And whenever you can send those as long as it'before appointment on Tuesday, that will be great.
[28:43.04-28:46.14] Customer: Okay. I can send it via this text, right?
[28:47.12-28:48.87] Customer: Yes, through that thread is fine.
[28:48.96-28:52.18] Agent: Is your email just to confirm that was your first
[28:54.01-28:56.79] Customer: two [EMAIL_ADDRESS]? That is correct.
[28:58.40-29:01.61] Agent: All right, well I believe Ive got everything on my end.
[29:01.79-29:02.66] Agent: Are you all set?
[29:02.69-29:04.78] Agent: Do you have any further questions for me?
[29:04.97-29:06.01] Customer: No, S. I'm good.
[29:06.07-29:08.46] Agent: Thank you. Of course, Ms.
[29:08.49-29:09.97] Agent: [PERSON_NAME]. Thank you for working with me.
[29:09.99-29:13.15] Agent: I'm glad we got that kind of extensive process out of the way.
[29:13.20-29:14.42] Agent: I got you set up.
[29:16.05-29:17.42] Customer: I'm used to it, dude.
[29:17.53-29:20.72] Agent: All right. Thanks. Of course, this neighbor.
[29:20.77-29:23.06] Agent: You have a good rest of your [DURATION], and we'see you on Tuesday.
[29:23.25-29:25.85] Agent: All right. Thanks. Of course.
[29:25.91-29:26.08] Agent: Bye.","At [ORGANIZATION] [ORGANIZATION], we fix your pains. For new service, press [PHONE_NUMBER]. Or existing auto glass orders press [PHONE_NUMBER] or existing residential glass orders. For auto glass service. For service on your home. For commercial accounts and [OCCUPATION] Free [ORGANIZATION] [ORGANIZATION], we fix your pains. This is [PERSON_NAME], he [PERSON_NAME]. I've got a cracked windshield need. I think it needs to be replaced. Oh, man. Sorry to hear that, ma'am. Are you sure? I mean, how q","At [ORGANIZATION] [ORGANIZATION], we fix your pains. For new service, press [PHONE_NUMBER]. Or existing auto glass orders press [PHONE_NUMBER] or existing residential glass orders. For auto glass service. For service on your home. For commercial accounts and [OCCUPATION] Free [ORGANIZATION] [ORGANIZATION], we fix your pains. This is [PERSON_NAME], he [PERSON_NAME]. I've got a cracked windshield need. I think it needs to be replaced. Oh, man. Sorry to hear that, ma'am. Are you sure? I mean, how quickly did this spread? I don't even know when it happened. So I think it happened. We went to the [ORGANIZATION] game the other night because when I got in it today, it's cracked at the corner of my windshield down on the driver's side all the way to the corner and it's up o probably [TIME] inches, maybe 3, [TIME], maybe [TIME]. I don't know. I didn't measure it so I'm guessimating. Well, you made the right assumption. It sounds like it needs to be replaced. I mean anything under the size of a quarter is repairable on ship. Yeah, yeah, it's a. It's a. The actual line going up the. And I'm just afraid with the heat and then, you know, just gonna. Oh yeah, only get worse. Keep cracking. Well, again, I am sorry that you've got to deal with this at this moment. What's the year making model? It's a [DATE_INTERVAL] Explorer ST [DATE_INTERVAL] Explore. Depending on sensors, I would say you're probably looking at a minimum of like [MONEY_AMOUNT], [MONEY_AMOUNT] around there depending if you have sensors, you don't have any lane departure or any of that, maybe it could be a little bit less. Doesn'insurance cover? Yeah, yeah. If you have comprehensive, you know, your deductible. I don't know what it is. It doesn't matter to me. I've got to get it done one way or another. Yeah, I can get you my. Hang on, let me. What's your. What's your first and last name, ma'am? First name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] Last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. All right, Ms. [PERSON_NAME], in your address it's [LOCATION] [LOCATION] [PHONE_NUMBER] [PHONE_NUMBER]. [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. That's in [LOCATION]. Zip code [LOCATION]. Perfect. [PHONE_NUMBER] [PHONE_NUMBER] or [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Excuse me, is that your cell phone? Yes, it is. All right, yeah. If you can get that VIN and take your time when doing so, that'be very helpful. I'just can to speak here because Im going to pull it up on my phone. Yeah, it on my insurance. My dog's jumping on me. Stop at [PERSON_NAME]. Okay. My VIN is [PHONE_NUMBER]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. Thank you for getting that for me, Ms. [PERSON_NAME]. Let me just look up your part here. It's going to be the most expensive one. It always is for me. My tires, everything I buy is the most expensive. Yeah. I mean a [DATE_INTERVAL] is definitely not going to be cheap on the glass, but hopefully there's not a bunch of sensors. Of course there's going to be every sensor you could possibly have. I bet I've got it. Let's see Mouse get down. So you said [DATE_INTERVAL], right? Ye, yes. Do you know if you have the lane departure warning system or lane? I've got everything. Yep, it's loaded with everything you can get on that vehicle. Okay. You assist all driver assist everything. That one. There we go. Okay. All right, Ms. [PERSON_NAME], parts, tax and labor. Your total with recalibration comes out to879. 74. We can actually do mobile service coming out to you. We do not charge you for that. If you think your deductible is like [MONEY_AMOUNT] [MONEY_AMOUNT] or less. I would definitely go that route. Yeah. I can always call your insurance with you and pull you on the line once I speak with the [OCCUPATION]. Yeah, sure. Okay. You want to do that right now? Sure. All right. Let me just pull this. Stop it. Okay. You're going in your pin to being naughty. All right, Miss [PERSON_NAME]. And what an insurance company do you use? [ORGANIZATION]. [ORGANIZATION]. All right. Repacement insurance. I'm going to put you on a real brief hold while I contact [ORGANIZATION]. Get the [OCCUPATION] on the line, whatever information they'll need and then we'll bring you on the call as well. All right. All right. Just one moment. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style of size. Most can be installed in a single [DURATION]. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your wood furniture with custom made glass tops. With [ORGANIZATION] [ORGANIZATION], you'll always know the price up front before we start. The choice is clear in windshield replacement [ORGANIZATION] [ORGANIZATION]. Believe your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives. The car makers do only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for details [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with Priority Service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] [ORGANIZATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business class needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus, any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership, excluding natural disaster. If you sell your home, the Advantage Plan protection even transfers to the new home. Lo ask your [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call the [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim. When glass breaks, call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION] We've got the prescription for all types of glass for your home, auto or business. We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION] first quality glass, certified [OCCUPATION] and the best guarantees in the business. We even handled the insurance claim. When glass breaks, call the [OCCUPATION] [ORGANIZATION] [ORGANIZATION] Some pains really do require a house call like like the panes of glass in your home. If your insulated windows look foggy, temperature changes may have affected the seal allowing moisture in. We don't need to replace the entire window, just the insulated glass. We replace all types of glass from fog insulated windows to patio doors. Count on us for fast and friendly service. Call PA we can handle all of your insurance planes we the quickest cure whenever your glass break la doer la doer call [DURATION] [DURATION] [DURATION] [DURATION] and he'll be there your home, car or business or anywhere when the beirr tabletop will take good care of you Best [OCCUPATION] best [OCCUPATION] call the [ORGANIZATION] [ORGANIZATION] We'fix your pickin we can handle all of your insurance ma where the quick is your whenever your last breaks Class [OCCUPATION] class [OCCUPATION] call us [DURATION] [DURATION] [DURATION] [DURATION] and you'll be there your home, car or business or anywhere window, mirror tabletop will take good care of you ma [OCCUPATION] last [OCCUPATION] call the bless up Ms. [PERSON_NAME]? Yes, I have [PERSON_NAME] with [ORGANIZATION]. She'going to help us get this client set up. All right. Hey [PERSON_NAME]. All right. Hello, can you hear me? Yeah, yeah. Hi. Hello. My name is [PERSON_NAME]. And welcome to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] administrated by [ORGANIZATION] [ORGANIZATION], acting on behalf of [ORGANIZATION], an affiliate of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Now neither [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is an insurance company and your call may be recorded for quality assurance purposes. You are filing a claim on your [ORGANIZATION] auto insurance policy for glass only. Is that correct? That is correct. All right, I'm sorry to hear about that glass damage. I'll just need to ask you a few questions and then once I complete your claim, we will be able to schedule an appointment for repair or replacement. Now you have the right to choose any glass shop to do the work. So you are responsible for understanding their terms and conditions of their warranty. Okay? Yes, ma'am. All rightty. And how's your going so far today? Good, until I found this crack in my glass. Oh no, I sorry to hear that. Now may I. [PERSON_NAME] I please have your first name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and your last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you. And a good primary phone number for you. [PHONE_NUMBER]. And is it okay for [ORGANIZATION] the contact you regarding this claim using automatic V calls, texts or artificial pre recorded messaging? Text and data rates may apply. Sure. And how about a good email address for you? I gu send you a copy of the claim for your record. And may I please have your policy number? It is [ACCOUNT_NUMBER]. All right, I'm going to repeat that back. That is correct. And on what [DURATION] does the damage occur to the vehicle? I'm not sure. It. I think it was when we went to the [ORGANIZATION] game last [DURATION], but I don't know for a fact. We live in [LOCATION] and we drive [LOCATION] and as you know, there are many, many big trucks. So who knows? Y All right. And so it's completely up to you if you don't know the specific [DURATION], it's okay to give me either an estimated [DURATION] or when you first noticed it. I first noticed it today. Okay. So I'll go ahead and put [DATE] on here. And now may I please have your address as it appears on the policy? [LOCATION] [LOCATION] [LOCATION] [LOCATION]. That's in [LOCATION], [LOCATION]. [LOCATION]. And would there be any other name on the policy with yours? Yes, my [MARITAL_STATUS], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you. And who do you believe was driving at the time the incident occurred? I'm going to blame my [MARITAL_STATUS]. It only. It only makes sense. Right? I didn't hear making and he parks it in the garage and I'm the next one to get in it. So I'm assuming it was him. I didn't have any issues. That great. That is great. And so the vehicle with the damage, what is the year, make and model? It's a [DATE_INTERVAL] [ORGANIZATION] Explorer Sport or ST. All right, and what do you believe was the cause of the damage to the windshield? I'assuming it was. Somebody kicked the rock up. Okay. I rock. From the other vehicles driving? Yes. Okay. And now, has any of the work been completed or paid for already? No. All right, in that [DATE_INTERVAL] [ORGANIZATION] Explorer, is that the four door? Yes. And you said it was the front windshield, correct? That is correct. And now to help me understand the size of the damage, can you tell me if the damaged area can be covered by a [MONEY_AMOUNT] bill? I don't know. How long is a [MONEY_AMOUNT] bill? Six inches. I think it's probably about four to five inches, maybe three to four. It's at the corner of the driver'side and it goes up. Ok. To my past where my [LOCATION] vehicle registration is. Okay, so do you believe that you were to put a [MONEY_AMOUNT] over the damage, you would still be able to see it. Okay, let me find a freaking [MONEY_AMOUNT]. Well, the reason that we ask this question is because this is how we determine if it can be a repair or if it will need to be the replacement. If I men this theicner the damage, the damage that was done, ye going to need. Yeah, it's bigger than I thought it was. It's about 10 inches. 12 inches. Yeah, you can see where something hit it right in the corner and it's ahead and I cracked. Okay. All right, well, thank you for that information. Now, I was able to verify Your coverage. And I'm showing that you have a deductible in the amount of $[MONEY_AMOUNT] for this SP that you will be responsible for paying on the [DURATION] of theof repairs are completed. Yes. Now, would you like me to file this claim on your [ORGANIZATION] policy now? Yes, please. All great. And I do show that you'calling in with the [ORGANIZATION] [ORGANIZATION]. Now, is this the one out of the [LOCATION] [LOCATION]? Correct, [PERSON_NAME]? Yes. If you could send it over to the [LOCATION] shop, that would be great. Okay. All right, so I'm going to go ahead and add that shop on here for you. Now, your vehicle does have advanced safety system designed to prevent accidents. Removing the damaged glass will affect your camera that's connected to your windshield. [ORGANIZATION] requires recalibration of the camera by a qualified [OCCUPATION] to ensure that your safety features are working properly. Those features may include your automatic braking in your forward collision warning. Until the recalibration is completed, your vehicle safety features may not work properly. All right. And I'm sure, [PERSON_NAME], you gu that with the recalibration, with you, [PERSON_NAME], you able to do all that? Yes, we do. Recalibration. Okay. I just want to make sure. Yeah, of course. And good news. I am showing that the shop you selected is a preferred service provider for [ORGANIZATION]. So this shop will provide you with a written workmanship warranty, and [ORGANIZATION] will stand behind that warranty for as long as you own or lease your vehicle. All rightty Perfect. All right, so, [PERSON_NAME], I do have my insurance set up for a windshield replacement. She has been notified. There's a responsibility of the $[MONEY_AMOUNT] for her deductible. And I am showing a shop email for you. Is that active? Yes. Okay. And then now, miss, do you have any other questions for me? No, ma'am, I'm good. All right, [PERSON_NAME], do you need that referral number or are we good? If you could give me the reference number. And quick question. The dispatch date and date of loss, would that both be today's date? Correct. So I have the date of block of today, [DATE] [DATE], since this is the [DURATION] that she noticed the damage to the vehicle. And I have that referral number for you when you're ready. Go right ahead. All right. Referral number is [NUMBER_SEQUENCE] [NUMBER_SEQUENCE]. [NUMBER_SEQUENCE] [NUMBER_SEQUENCE]. All right. All right, you got it. Well, on behalf of [ORGANIZATION], thank you for being a valued customer. [PERSON_NAME] will be able to assist you from here. Okay. All right. Thank you, [PERSON_NAME]. All right. You're welcome. I hope you Both. Enjoy the rest of your [DURATION]. You too, too. Bye. Bye. All right. Okay. Just say, are you still there? Yes, I am. No worries. All right, let's just make sure we have everything in order on my end. [MONEY_AMOUNT]. [MONEY_AMOUNT] [MONEY_AMOUNT]. Yes. There we go. I told you it was going to be the most expensive one, didn't I? With all those bells and whistles, right? Yes, sir. And some of them I wish I could get rid of, trust me. Oh, yeah, they get annoying after a while. I hear you. The collision one, it goes off. There's nobody in front of me, nobody behind me. It just goes off randomly. Like a ghost. Yeah, that's just how it goes. All right, well, we can get you scheduled. We do offer. Like I said, it's a mobile service, even with the recalibration since it's a domestic made vehicle. So we can come out to [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. [TIME]. [TIME] or [TIME]. I'm sorry I spoke. Okay. I just want to make sure arebod. No worries. We are currently scheduling for Tuesday in your area. Next [DURATION], the [DATE]. Is that going to be soon enough? I'm worried about this thing now. I guess it'll have to do and just. It won't, you know, it won't fail. The windshield won't fall through anything. It may spread a couple more inches at most, but that's really nothing to worry about. Yeah, this thing is huge. I didn't realize how deep it went. I was looking at it from inside the car. When I look at it from outside the car, thathing has gone partially. It's gone from the corner up to my. My tag sticker, my registration sticker and then to the left or to the right inside the car. I bet it's 12 inches. Yeah, well, again, it's just going to be, if anything spread a little bit further. But it won't be something that will prevent you from driving. Now, we do collect that full deductible amount when doing the work. Do you have a card that you like to put that on today? Yeah, I'll put it on my [NATIONALITY] Express. All right, so we're going to do [MONEY_AMOUNT] on the [NATIONALITY] Express. If you'll read that number for me, Ms. [PERSON_NAME]. Yes. And the expiration and the security code that'your home address in [LOCATION]. Now you will get a confirmation right after we get off this call letting you know the appointment is set. What hours would you be available for us on Tuesday? Well, any as of now. So quick, make an Appointment. Okay, well if its alght with you and youll be available pretty much throughout the [DURATION], we'll actually send you a confirmation to narrow down a time frame. Since your appointment is on Tuesday, we send that the [DURATION] prior. So [DATE] [DATE] [DATE], you'll get a text in the afternoon at this number letting you know that timef frame the name of your [OCCUPATION] to also have a photo provided of himself and then hel give you a heads up on Tuesday when hes on the way. Okay, so we can't schedule the time before that. We cant guarantee a specific time. If you prefer, you know, morning, afternoon, I can work that out. But we'have to contact you the [DURATION] prior with that narrowed down time frame. Let can we do morning so I can just make sure my schedule clear. I just hate to schedule something. I don't know what. You can be here anytime, you know. Right. I'm going to put you down before [TIME]. We will send you that confirmation again to narrow it down. Whatever you have already. Okay. Now I am going to send you one more message after your first confirmation today asking you for some photos. It will be all from the outside of the vehicle and it will describe how to take those. We're just going to confirm the part that we're picking up for you. Okay? Okay. I think that is all that I need from you. Do you have any further questions for me today, Ms. [PERSON_NAME]? Nope. So I got a bunch of emails here. Let's see reminder and this is referral. Oh, that's a [ORGANIZATION] [ORGANIZATION]. So this is your cell phone, right? Yeah. Okay, so you just should have gotten the first confirmation me see or it should be sending here in the next moment or. Everything's really moving slow on [ORGANIZATION] today so I didn't get my check my [OCCUPATION] until way after so. Okay, I just got something. There we go. Please send us a couple of photos and windshield from the outside looking in focused on the top middle part. Top middle part of the crack or the top middle part of the windshield? The top middle of the windshield but kind of a wide angle. We'just going to look at the entire windshield and make sure our part matches up. Right. Okay. Okay. Right. And whenever you can send those as long as it'before appointment on Tuesday, that will be great. Okay. I can send it via this text, right? Yes, through that thread is fine. Is your email just to confirm that was your first two [EMAIL_ADDRESS]? That is correct. All right, well I believe Ive got everything on my end. Are you all set? Do you have any further questions for me? No, S. I'm good. Thank you. Of course, Ms. [PERSON_NAME]. Thank you for working with me. I'm glad we got that kind of extensive process out of the way. I got you set up. I'm used to it, dude. All right. Thanks. Of course, this neighbor. You have a good rest of your [DURATION], and we'see you on Tuesday. All right. Thanks. Of course. Bye."
141,1124,6446b4e4e58541b08f4fd08948f34fe0,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6446b4e4e58541b08f4fd08948f34fe0_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9374313,0.9374312536443149,178.0,343,343,1.9269662921348314,21,5,"[MEDICAL_CONDITION], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME]",44,False,88.297,26,6,11,9,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.09-00:04.20] IVR/System: All calls are recorded for quality and training purposes.
[00:23.45-00:26.46] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.60-00:27.88] IVR/System: Thank you for holding.
[00:28.05-00:33.78] IVR/System: Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment.
[00:34.69-00:39.57] IVR/System: If you are calling because you have experienced water or fire damage, you've called the right place.
[00:39.71-00:47.63] IVR/System: [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible.
[00:47.72-00:54.47] IVR/System: If it's the covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money.
[01:13.28-01:15.89] IVR/System: Thanks for holding. Your call is important.
[01:17.72-01:20.77] IVR/System: [ORGANIZATION] [ORGANIZATION] neighlyanied to better to assist to.
[01:20.80-01:22.73] Agent: What is the purpose of your call today?
[01:24.03-01:33.75] Customer: So, ma'am, my name is [PERSON_NAME] and I'm calling because we filed his insurance claim and I filed it on behalf of my mom and dad.
[01:34.06-01:38.67] Customer: And I think someone from your office just reached out to my dad.
[01:38.86-01:51.80] Customer: And the reason why I'm calling is because I had given them a phone number, my phone number, to reach me because my dad is [PERSON_AGE] years old and he's [MEDICAL_CONDITION] [MEDICAL_CONDITION] [MEDICAL_CONDITION] and he's easily confused.
[01:52.22-01:53.58] Customer: So I need to.
[01:53.66-01:58.19] Customer: Whoever it was that spoke to my parents from this phone number, I need to speak to them.
[01:59.75-02:02.94] Agent: Right. And what was the name that was on the claim?
[02:03.72-02:08.53] Customer: [PERSON_NAME] [PERSON_NAME]. Okay, thank you.
[02:10.16-02:11.90] Agent: Let me see here.
[02:12.31-02:25.69] Agent: So it looks like it was probably the dispatch center just trying to reach out to let you know that we received the claim information from [ORGANIZATION] and then the local office for [ORGANIZATION] would be reaching back out to schedule.
[02:25.84-02:29.22] Agent: And then I have their number directly if you wanted to take it down.
[02:29.31-02:33.29] Customer: Yes, please. What is that number?
[02:34.03-02:35.25] Customer: Their phone number.
[02:43.47-02:47.66] Customer: Okay, so they're the ones who actually are going to come out and put the tarp on, is that right?
[02:48.03-02:50.98] Customer: Yes. Okay, I will give them a call directly.
[02:51.03-02:53.43] Agent: Thank you. You're welcome.
[02:53.62-02:54.83] Customer: Okay, bye.","All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you are calling because you have experienced water or fire damage, you've called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little in","All calls are recorded for quality and training purposes. It's a great day at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for holding. Our [OCCUPATION] [OCCUPATION] [OCCUPATION] is currently assisting another caller and will be be with you in just a moment. If you are calling because you have experienced water or fire damage, you've called the right place. [ORGANIZATION] [ORGANIZATION] deals with these types of losses every day and can bring your home back to normal with as little inconvenience to you as possible. If it's the covered loss, [ORGANIZATION] [ORGANIZATION] will work directly with your insurance company to save you time and money. Thanks for holding. Your call is important. [ORGANIZATION] [ORGANIZATION] neighlyanied to better to assist to. What is the purpose of your call today? So, ma'am, my name is [PERSON_NAME] and I'm calling because we filed his insurance claim and I filed it on behalf of my mom and dad. And I think someone from your office just reached out to my dad. And the reason why I'm calling is because I had given them a phone number, my phone number, to reach me because my dad is [PERSON_AGE] years old and he's [MEDICAL_CONDITION] [MEDICAL_CONDITION] [MEDICAL_CONDITION] and he's easily confused. So I need to. Whoever it was that spoke to my parents from this phone number, I need to speak to them. Right. And what was the name that was on the claim? [PERSON_NAME] [PERSON_NAME]. Okay, thank you. Let me see here. So it looks like it was probably the dispatch center just trying to reach out to let you know that we received the claim information from [ORGANIZATION] and then the local office for [ORGANIZATION] would be reaching back out to schedule. And then I have their number directly if you wanted to take it down. Yes, please. What is that number? Their phone number. Okay, so they're the ones who actually are going to come out and put the tarp on, is that right? Yes. Okay, I will give them a call directly. Thank you. You're welcome. Okay, bye."
142,1331,74e5f8c2be7f44ea9ef2d8885c2a0fb4,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/74e5f8c2be7f44ea9ef2d8885c2a0fb4_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9135165,0.9135165182186236,503.0,741,741,1.4731610337972167,41,7,"[DATE], [DATE_INTERVAL], [LOCATION], [MEDICAL_CONDITION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.295,80,28,50,2,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:11.62-00:12.57] IVR/System: It's a great day at [ORGANIZATION].
[00:12.62-00:13.84] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:13.89-00:15.96] Agent: This is [PERSON_NAME]. How can I help you?
[00:17.34-00:19.80] Customer: Yes, ma'am, my name is [PERSON_NAME] [PERSON_NAME].
[00:20.09-00:24.23] Customer: I live at [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION].
[00:25.34-00:26.95] Customer: I had some work done
[00:28.61-00:32.02] Customer: on the. I think it was the [DATE] [DATE] [DATE].
[00:33.09-00:35.43] Customer: I had a leakage in my.
[00:35.56-00:39.49] Customer: In the kitchen and it turned out it was a drain problem.
[00:39.55-00:48.63] Customer: I called you guys, y'all sent somebody out and the man took care, I think, of the drainage problem.
[00:48.72-00:51.78] Customer: You know, clean the drains and, you know, got that.
[00:52.28-00:58.63] Customer: However, what, what, what I'm calling about is ever since then I have a.
[00:58.98-01:03.41] Customer: I can't stand to open up my cabinets underneath the, underneath the sink.
[01:03.45-01:04.95] Customer: It smells like a sewer,
[01:06.17-01:06.92] Customer: so.
[01:08.30-01:11.73] Customer: And it wasn't there before, see, so.
[01:11.79-01:13.31] Customer: And I've checked to see.
[01:13.89-01:19.59] Customer: I asked some advice of a friend and, and they told me to fill up by sync and.
[01:20.03-01:25.07] Customer: And then let the water out and check underneath there to see if there's any kind of leakage.
[01:25.21-01:29.95] Customer: And I don't see any leakage, but I don't know where the smells coming from.
[01:30.01-01:31.35] Customer: I just know there's a smell.
[01:31.41-01:51.49] Customer: I can't stand to open my, you know, the cabinets underneath there because it makes me sick, you know, So I wanted, since I think the problem was caused, you know, I mean, the guy took care of the other problem, but then it may have created a new one.
[01:51.67-02:00.73] Customer: I don't know that for sure, but I wanted somebody to come out and inspect it and tell me where this smell is coming from and how to get rid of it.
[02:00.83-02:01.59] Customer: Okay,
[02:05.53-02:09.22] Agent: sure. Means. I mean, in this case, I truly sorry to listaveen that inconvenience.
[02:09.32-02:13.07] Agent: However, you have called the right place, so I can certainly assist you.
[02:14.29-02:15.65] Customer: Wait a minute. Wait, wait a minute.
[02:15.67-02:18.27] Customer: Wait a minute. I'm not understanding a thing you're saying.
[02:18.45-02:20.94] Customer: Speak slowly and I have a [MEDICAL_CONDITION] [MEDICAL_CONDITION].
[02:21.00-02:25.00] Customer: Anyway. Tell me again what you just said and speak slowly.
[02:26.10-02:31.21] Agent: Okay. I'm truly sorry to listen that inconvenience.
[02:31.82-02:37.21] Agent: However, you have called the right place, so I can certainly assist you.
[02:37.59-02:41.44] Agent: May I have your first and last name, please?
[02:42.59-02:44.93] Customer: Yes, my first name is [PERSON_NAME].
[02:46.01-02:47.75] Customer: My last name is [PERSON_NAME].
[02:52.62-02:53.59] Agent: Thank you.
[03:08.25-03:09.47] Agent: Just one moment.
[03:10.75-03:11.50] Customer: Sure.
[03:38.46-03:41.16] Agent: I show the number you are calling in on today.
[03:45.09-03:47.28] Agent: Is this the best number to reach you?
[03:48.25-03:49.44] Customer: Yes, it is.
[03:50.78-03:51.75] Agent: Thank you.
[03:57.57-03:59.91] Agent: And is this a cell phone or a home phone?
[04:00.74-04:02.07] Customer: It's a cell phone.
[04:04.00-04:07.93] Agent: Thank you. I guess that I have found your profile.
[04:08.00-04:11.97] Agent: Is your re. Address the [LOCATION] [LOCATION] [LOCATION] [LOCATION]?
[04:13.44-04:14.18] Customer: Yes,
[04:21.36-04:25.56] Agent: thank you. Okay, miss in this case, are we'going to have to transfer you?
[04:25.71-04:30.00] Agent: So could you place stay on hold while I make the transfer?
[04:31.10-04:31.95] Customer: Okay.
[04:33.18-04:34.63] Agent: Well, thank you for calling, Mr.
[04:34.66-04:36.39] Agent: [PERSON_NAME]. Please stay on the line.
[06:31.99-06:33.18] Agent: Hey, this is [PERSON_NAME] with Mr.
[06:33.20-06:34.52] Agent: [PERSON_NAME]. How can I help you?
[06:36.02-06:38.23] Customer: O, yes, my name is [PERSON_NAME] [PERSON_NAME].
[06:38.35-06:42.08] Customer: I live at [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION].
[06:43.10-06:48.63] Customer: I had some work done on the [DATE_INTERVAL] [DATE_INTERVAL] [DATE] [DATE].
[06:49.98-06:54.24] Customer: It was a drainage problem, and a guy came out and took care of that.
[06:54.57-06:58.07] Customer: But since then, I have a
[06:59.42-07:02.24] Customer: smell under my. Under my sink.
[07:02.54-07:04.68] Customer: You know, the cabinets under the sink.
[07:04.81-07:08.66] Customer: I can't stand to open the door because I get sick smelling the smell.
[07:08.83-07:10.58] Customer: I don't know where it's coming from.
[07:10.88-07:13.03] Customer: There doesn't seem to be a leakage problem.
[07:13.16-07:21.88] Customer: I've tried, you know, fil it up the sink with water and then that out and see if there's any drainage, you know, any leakage.
[07:22.02-07:23.33] Customer: Don't. Don't see any.
[07:23.43-07:25.50] Customer: So I don't know where it's coming from,
[07:26.93-07:31.54] Customer: but it. It's been there since that work was done.
[07:31.73-07:39.35] Customer: So I need someone to come out and inspect, tell me where this is coming from and help me figure out how to get rid of it.
[07:39.53-07:43.29] Agent: Okay? Yes, ma'am. And your phone number?
[07:50.11-07:50.85] Customer: [PHONE_NUMBER].
[07:53.26-07:59.96] Agent: All right, ma'am, I'll go ahead and get you put on for today, and we'll let you know if as soon as we have someone headed to you.
[08:01.37-08:02.64] Customer: Okay? That'll be fine.
[08:02.70-08:03.82] Customer: Thank you so much.
[08:04.52-08:08.31] Agent: Yes, ma'am. Okay. Is that all you need to know?
[08:09.05-08:11.69] Agent: Yes. Okay. All right.
[08:11.73-08:12.55] Agent: Yes, ma'am.
[08:13.76-08:15.32] Agent: Okay. All right. Thank you, ma'am.
[08:15.37-08:16.55] Agent: You have a blessed day.
[08:17.25-08:19.25] Agent: Bye. Bye. As by bye.","It's a great day at [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Yes, ma'am, my name is [PERSON_NAME] [PERSON_NAME]. I live at [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION]. I had some work done on the. I think it was the [DATE] [DATE] [DATE]. I had a leakage in my. In the kitchen and it turned out it was a drain problem. I called you guys, y'all sent somebody out and the man took care, I think, of","It's a great day at [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Yes, ma'am, my name is [PERSON_NAME] [PERSON_NAME]. I live at [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION]. I had some work done on the. I think it was the [DATE] [DATE] [DATE]. I had a leakage in my. In the kitchen and it turned out it was a drain problem. I called you guys, y'all sent somebody out and the man took care, I think, of the drainage problem. You know, clean the drains and, you know, got that. However, what, what, what I'm calling about is ever since then I have a. I can't stand to open up my cabinets underneath the, underneath the sink. It smells like a sewer, so. And it wasn't there before, see, so. And I've checked to see. I asked some advice of a friend and, and they told me to fill up by sync and. And then let the water out and check underneath there to see if there's any kind of leakage. And I don't see any leakage, but I don't know where the smells coming from. I just know there's a smell. I can't stand to open my, you know, the cabinets underneath there because it makes me sick, you know, So I wanted, since I think the problem was caused, you know, I mean, the guy took care of the other problem, but then it may have created a new one. I don't know that for sure, but I wanted somebody to come out and inspect it and tell me where this smell is coming from and how to get rid of it. Okay, sure. Means. I mean, in this case, I truly sorry to listaveen that inconvenience. However, you have called the right place, so I can certainly assist you. Wait a minute. Wait, wait a minute. Wait a minute. I'm not understanding a thing you're saying. Speak slowly and I have a [MEDICAL_CONDITION] [MEDICAL_CONDITION]. Anyway. Tell me again what you just said and speak slowly. Okay. I'm truly sorry to listen that inconvenience. However, you have called the right place, so I can certainly assist you. May I have your first and last name, please? Yes, my first name is [PERSON_NAME]. My last name is [PERSON_NAME]. Thank you. Just one moment. Sure. I show the number you are calling in on today. Is this the best number to reach you? Yes, it is. Thank you. And is this a cell phone or a home phone? It's a cell phone. Thank you. I guess that I have found your profile. Is your re. Address the [LOCATION] [LOCATION] [LOCATION] [LOCATION]? Yes, thank you. Okay, miss in this case, are we'going to have to transfer you? So could you place stay on hold while I make the transfer? Okay. Well, thank you for calling, Mr. [PERSON_NAME]. Please stay on the line. Hey, this is [PERSON_NAME] with Mr. [PERSON_NAME]. How can I help you? O, yes, my name is [PERSON_NAME] [PERSON_NAME]. I live at [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION]. I had some work done on the [DATE_INTERVAL] [DATE_INTERVAL] [DATE] [DATE]. It was a drainage problem, and a guy came out and took care of that. But since then, I have a smell under my. Under my sink. You know, the cabinets under the sink. I can't stand to open the door because I get sick smelling the smell. I don't know where it's coming from. There doesn't seem to be a leakage problem. I've tried, you know, fil it up the sink with water and then that out and see if there's any drainage, you know, any leakage. Don't. Don't see any. So I don't know where it's coming from, but it. It's been there since that work was done. So I need someone to come out and inspect, tell me where this is coming from and help me figure out how to get rid of it. Okay? Yes, ma'am. And your phone number? [PHONE_NUMBER]. All right, ma'am, I'll go ahead and get you put on for today, and we'll let you know if as soon as we have someone headed to you. Okay? That'll be fine. Thank you so much. Yes, ma'am. Okay. Is that all you need to know? Yes. Okay. All right. Yes, ma'am. Okay. All right. Thank you, ma'am. You have a blessed day. Bye. Bye. As by bye."
143,224,20211013-210528_2568135152,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211013-210528_2568135152-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9041609,0.9041608901363273,480.0,1247,1247,2.597916666666667,100,12,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.291,122,96,26,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:19.34-00:21.16] Agent: Hi, how can I help you?
[00:21.50-00:26.25] Customer: Hi, this is [PERSON_NAME] [PERSON_NAME] here calling back from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:26.42-00:27.41] Customer: How are you?
[00:29.04-00:31.82] Agent: [PERSON_NAME]? Good morning, ma'am.
[00:31.87-00:35.93] Customer: Good afternoon. Actually, this is [PERSON_NAME] [PERSON_NAME] here calling back from [ORGANIZATION].
[00:36.00-00:36.94] Customer: How are you?
[00:38.84-00:40.39] Agent: Hang on one moment.
[00:40.57-00:41.73] Agent: [ORGANIZATION] [ORGANIZATION].
[00:49.03-00:52.71] Agent: Hi, sir, this is [PERSON_NAME] teams calling back from [ORGANIZATION].
[00:52.77-00:54.65] Agent: [ORGANIZATION] [ORGANIZATION]. Is this Mr.
[00:54.68-00:59.09] Agent: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]? Yes, it is perfect, sir.
[00:59.15-01:00.74] Agent: How are you doing today, sir?
[01:02.92-01:03.95] Agent: Glad to you there, sir?
[01:04.04-01:07.48] Agent: Mr. [PERSON_NAME], I'm actually calling regarding your [ORGANIZATION] services.
[01:07.58-01:14.27] Agent: We had an appointment scheduled for you guys about [DURATION] [DURATION] back for an upgrade to [ORGANIZATION] [ORGANIZATION].
[01:17.25-01:20.08] Customer: I don't know, they said we already had it.
[01:20.20-01:23.83] Customer: The guy came out, he said we already had fiber.
[01:25.64-01:28.02] Agent: Like. May I ask you one question here, sir?
[01:28.15-01:33.06] Agent: Right now? Do you already have a 20 Internet at your business or not?
[01:33.83-01:36.28] Customer: Yes, I do. You do?
[01:36.39-01:43.62] Agent: And for your Internet and for your phone line, the one that I'm calling [PHONE_NUMBER].
[01:43.75-01:46.25] Agent: Do you pay a combined bill right now, sir?
[01:46.95-01:49.19] Customer: No, I don't. I don't have the Internet.
[01:49.28-01:50.66] Customer: I just got the phone.
[01:51.03-01:52.47] Agent: You just have the phone.
[01:52.65-01:56.20] Agent: In that case, sir, you don't have fiber with [ORGANIZATION].
[01:56.67-01:58.96] Agent: What did the [OCCUPATION] mentioned specifically?
[01:59.03-02:00.17] Agent: What did he say?
[02:01.22-02:03.14] Customer: He said that there was fiber.
[02:03.20-02:05.11] Customer: We already had the fiber.
[02:05.22-02:09.28] Customer: He didn't really do nothing because he said we already had the fiber.
[02:09.82-02:21.60] Agent: Okay, so what I understand s he was actually trying to slack off or he was not trying to do his job because you do not have Internet and you're not on fiber based business lines.
[02:21.78-02:24.60] Agent: The bill that you pay is a bit higher than usual.
[02:24.74-02:26.90] Agent: And I had droped down your bill.
[02:28.79-02:32.18] Agent: Right. And the bill is still $[MONEY_AMOUNT].
[02:32.79-02:34.78] Customer: They could do nothing with that.
[02:35.07-02:36.88] Agent: I'm really sorry for that, sir.
[02:36.96-02:38.52] Agent: Could you do one favor for me?
[02:38.62-02:39.76] Agent: Could you grab that bill?
[02:39.82-02:42.90] Customer: I would like to check myself if it's fiber or not.
[02:43.51-02:46.31] Agent: Could you grab your DO bill now?
[02:46.40-02:48.01] Customer: My bill is at my house.
[02:48.08-02:51.78] Customer: It comes to my house 't come to the restaurant.
[02:51.92-02:53.43] Customer: It comes to my house.
[02:53.58-02:59.66] Agent: Okay, and at your restaurant, like can I confirm once again, I'll ask you the question even though that you have answered it.
[02:59.78-03:03.64] Agent: You do not have [ORGANIZATION] Internet at your restaurant?
[03:03.69-03:04.94] Customer: No, at the mom.
[03:05.09-03:08.53] Agent: Okay. No. So I'm really sorry for that.
[03:08.69-03:11.35] Agent: Have. So we don't have the.
[03:11.78-03:13.21] Agent: You don't have the fiber.
[03:13.31-03:21.74] Agent: Whoever came out to your [OCCUPATION] [OCCUPATION], I'm actually gonna go myself with the chat now and I'm gonna talk to him myself.
[03:21.81-03:22.60] Agent: He lied to you.
[03:22.62-03:23.95] Agent: He did not tell you the truth here.
[03:24.00-03:25.34] Agent: I'm sorry for that, sir.
[03:26.53-03:29.61] Agent: That's all. I'mnna do one thing as well.
[03:29.71-03:34.43] Agent: I'm gonna reschedule your appointment that we had with you previously just to make sure.
[03:34.48-03:38.68] Agent: We could actually offer you the discounts and the upgrade to fiveiber this time around.
[03:38.82-03:44.43] Agent: So I'm gonna do that for you guys on the upcoming [DATE_INTERVAL] day of [DATE] [DATE] [DATE].
[03:44.48-03:45.58] Agent: Would that work for you, sir?
[03:45.61-03:46.99] Customer: That's a Monday as well.
[03:47.93-03:51.94] Customer: No, because we're closed on Sunday, Monday and Tuesday.
[03:52.41-03:54.53] Agent: Oh, how about [DATE] [DATE] [DATE]?
[03:54.56-03:55.75] Agent: Is that gonna work?
[03:56.93-03:58.28] Customer: That will work. Perfect.
[03:58.30-04:00.93] Agent: And what time would you like for the [OCCUPATION] to be coming over?
[04:00.97-04:02.81] Customer: We would have the morning time open for you.
[04:02.84-04:10.54] Agent: [TIME]. [TIME]. Okay. And do like then I should put up the time between [TIME], [TIME] like [TIME] [TIME] to [TIME], right?
[04:11.66-04:13.58] Agent: Go between [TIME] to [TIME].
[04:13.68-04:19.56] Agent: [TIME] and [TIME]. Okay, let me write that down and let me give you a quick recap regarding the details that we were setting up.
[04:19.67-04:27.90] Agent: This is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] located at [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[04:27.99-04:33.56] Agent: [LOCATION] [LOCATION], [LOCATION]. Postcode seems to be [LOCATION] [LOCATION], right?
[04:34.82-04:37.20] Agent: Correct. Exactly. And I'm speaking to Mr.
[04:37.27-04:40.18] Agent: [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] and the authorized person, sir.
[04:40.24-04:45.09] Agent: Right, yes. And I also have your good active email with me.
[04:45.20-04:55.30] Agent: [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:55.35-04:58.12] Agent: right? Correct. Exactly, sir.
[04:58.15-05:00.88] Agent: So what we are going to be doing a quick recap regarding the [OCCUPATION].
[05:00.95-05:07.65] Agent: When the [OCCUPATION] would be coming over, they would be upgrading your one business line over to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[05:07.83-05:12.91] Agent: You will also be getting unlimited local and long distance calling on your business line.
[05:13.08-05:20.17] Agent: With 20 calling business features such as call fire weding, Coler ID, call blocking with a fiber Internet.
[05:20.20-05:32.07] Agent: As well as I mentioned, we would also be offering you a fiber Internet with [ORGANIZATION] which is going to be high speed Internet 25 megabyte upload, 25 on the download for your phone line and the Internet.
[05:32.16-05:35.15] Customer: Much is that in the package deal?
[05:35.32-05:36.92] Agent: It is in a package deal, sir.
[05:37.01-05:38.64] Agent: For your phone line and the Internet.
[05:38.69-05:40.28] Agent: Both your bills are gonna come down.
[05:40.33-05:49.13] Agent: Like the new package deal would be $[MONEY_AMOUNT] [DURATION] [DURATION] combined for the Internet, new Internet services that you will be getting and your phone line.
[05:49.23-05:53.74] Agent: So basically you're getting a free Internet in as also saving some money.
[05:53.88-05:57.36] Agent: So you get Internet phone lines both in [MONEY_AMOUNT].
[05:57.37-06:00.35] Agent: Okay? Okay, perfect, sir.
[06:00.38-06:01.38] Agent: So we're all set here Sir.
[06:01.40-06:05.65] Agent: And when the [OCCUPATION] would be coming over they would be asking you for a security passcode.
[06:05.75-06:06.78] Agent: I'm gonna give that to you.
[06:06.80-06:13.41] Agent: It s going to be really easy and simple for you to remember the last four deals of your main business number [NUMBER_SEQUENCE] [NUMBER_SEQUENCE].
[06:13.47-06:15.58] Agent: If you could kind of write that down for me.
[06:16.64-06:18.39] Agent: Got it. Perfect, sir.
[06:18.44-06:19.52] Agent: So we're all set here.
[06:19.62-06:24.32] Agent: The only thing left on my end this time around is to ask for your permission to get the orderit placed.
[06:24.44-06:30.49] Agent: So do we have your approval and constant to place the orderit for you guys which would allow me to add these discounts.
[06:30.56-06:35.16] Agent: Have the [ORGANIZATION] [OCCUPATION] come over and drop your bills as discussed on the call.
[06:35.23-06:37.93] Agent: Do we have the permission as yes to proceed here?
[06:38.90-06:41.52] Customer: How long will it take for the bill drop?
[06:41.99-06:45.48] Agent: It's going to be as soon as the services are installed.
[06:45.55-06:51.58] Agent: The Internet is installed by the [OCCUPATION] and your line is upgraded to that int Internet the same day 27.
[06:51.62-06:55.15] Agent: That's when your new cycle for the billing to start for is $[MONEY_AMOUNT].
[06:55.17-06:56.88] Agent: That's when it will be starting for you.
[06:58.50-07:01.32] Agent: Perfect. So do I have your permission to proceed on here?
[07:02.38-07:07.04] Customer: Yes. Perfect, sir. So that's basically it, sir.
[07:07.11-07:08.76] Agent: Do you have any questions for me Mr.
[07:08.79-07:12.11] Customer: [PERSON_NAME]? Not at this time.
[07:12.25-07:21.58] Agent: Perfect. And when the [OCCUPATION] are there this time around, Sir, Whoever shows up or whoever tells you anything, tell them that I want the Internet installed as I have ordered it.
[07:21.64-07:24.18] Agent: I want to get this pendle which would save me money.
[07:24.31-07:27.55] Agent: Tell them do not leave asill the services are installed.
[07:27.61-07:34.07] Agent: Because sometimes if it's late in the afternoon or very early in the morning [OCCUPATION] try to slack off.
[07:34.17-07:35.04] Agent: I'm sorry for that.
[07:35.07-07:36.92] Agent: There's a problem on our end actually.
[07:37.04-07:40.24] Agent: So just tell them that to install the services as you have ordered them.
[07:40.27-07:40.94] Agent: Okay?
[07:42.60-07:45.97] Agent: Okay. Perfect, sir. So do you have any questions for me Mr.
[07:46.00-07:53.21] Agent: [PERSON_NAME]? No. Perfect. We will be seeing you on [DATE] [DATE] between [TIME] to [TIME].
[07:53.37-07:55.88] Agent: You take care and have a truly great and awesome day.
[07:56.77-07:58.21] Agent: Okay? Thank you. Take care.
[07:58.23-07:58.38] Agent: By bye.","Hi, how can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME] here calling back from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you? [PERSON_NAME]? Good morning, ma'am. Good afternoon. Actually, this is [PERSON_NAME] [PERSON_NAME] here calling back from [ORGANIZATION]. How are you? Hang on one moment. [ORGANIZATION] [ORGANIZATION]. Hi, sir, this is [PERSON_NAME] teams calling back from [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. Is this Mr. [PERSON_NAME]. [PERSON_NAME] [PERSON_NA","Hi, how can I help you? Hi, this is [PERSON_NAME] [PERSON_NAME] here calling back from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you? [PERSON_NAME]? Good morning, ma'am. Good afternoon. Actually, this is [PERSON_NAME] [PERSON_NAME] here calling back from [ORGANIZATION]. How are you? Hang on one moment. [ORGANIZATION] [ORGANIZATION]. Hi, sir, this is [PERSON_NAME] teams calling back from [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. Is this Mr. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]? Yes, it is perfect, sir. How are you doing today, sir? Glad to you there, sir? Mr. [PERSON_NAME], I'm actually calling regarding your [ORGANIZATION] services. We had an appointment scheduled for you guys about [DURATION] [DURATION] back for an upgrade to [ORGANIZATION] [ORGANIZATION]. I don't know, they said we already had it. The guy came out, he said we already had fiber. Like. May I ask you one question here, sir? Right now? Do you already have a 20 Internet at your business or not? Yes, I do. You do? And for your Internet and for your phone line, the one that I'm calling [PHONE_NUMBER]. Do you pay a combined bill right now, sir? No, I don't. I don't have the Internet. I just got the phone. You just have the phone. In that case, sir, you don't have fiber with [ORGANIZATION]. What did the [OCCUPATION] mentioned specifically? What did he say? He said that there was fiber. We already had the fiber. He didn't really do nothing because he said we already had the fiber. Okay, so what I understand s he was actually trying to slack off or he was not trying to do his job because you do not have Internet and you're not on fiber based business lines. The bill that you pay is a bit higher than usual. And I had droped down your bill. Right. And the bill is still $[MONEY_AMOUNT]. They could do nothing with that. I'm really sorry for that, sir. Could you do one favor for me? Could you grab that bill? I would like to check myself if it's fiber or not. Could you grab your DO bill now? My bill is at my house. It comes to my house 't come to the restaurant. It comes to my house. Okay, and at your restaurant, like can I confirm once again, I'll ask you the question even though that you have answered it. You do not have [ORGANIZATION] Internet at your restaurant? No, at the mom. Okay. No. So I'm really sorry for that. Have. So we don't have the. You don't have the fiber. Whoever came out to your [OCCUPATION] [OCCUPATION], I'm actually gonna go myself with the chat now and I'm gonna talk to him myself. He lied to you. He did not tell you the truth here. I'm sorry for that, sir. That's all. I'mnna do one thing as well. I'm gonna reschedule your appointment that we had with you previously just to make sure. We could actually offer you the discounts and the upgrade to fiveiber this time around. So I'm gonna do that for you guys on the upcoming [DATE_INTERVAL] day of [DATE] [DATE] [DATE]. Would that work for you, sir? That's a Monday as well. No, because we're closed on Sunday, Monday and Tuesday. Oh, how about [DATE] [DATE] [DATE]? Is that gonna work? That will work. Perfect. And what time would you like for the [OCCUPATION] to be coming over? We would have the morning time open for you. [TIME]. [TIME]. Okay. And do like then I should put up the time between [TIME], [TIME] like [TIME] [TIME] to [TIME], right? Go between [TIME] to [TIME]. [TIME] and [TIME]. Okay, let me write that down and let me give you a quick recap regarding the details that we were setting up. This is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] located at [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION], [LOCATION]. Postcode seems to be [LOCATION] [LOCATION], right? Correct. Exactly. And I'm speaking to Mr. [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] and the authorized person, sir. Right, yes. And I also have your good active email with me. [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. right? Correct. Exactly, sir. So what we are going to be doing a quick recap regarding the [OCCUPATION]. When the [OCCUPATION] would be coming over, they would be upgrading your one business line over to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. You will also be getting unlimited local and long distance calling on your business line. With 20 calling business features such as call fire weding, Coler ID, call blocking with a fiber Internet. As well as I mentioned, we would also be offering you a fiber Internet with [ORGANIZATION] which is going to be high speed Internet 25 megabyte upload, 25 on the download for your phone line and the Internet. Much is that in the package deal? It is in a package deal, sir. For your phone line and the Internet. Both your bills are gonna come down. Like the new package deal would be $[MONEY_AMOUNT] [DURATION] [DURATION] combined for the Internet, new Internet services that you will be getting and your phone line. So basically you're getting a free Internet in as also saving some money. So you get Internet phone lines both in [MONEY_AMOUNT]. Okay? Okay, perfect, sir. So we're all set here Sir. And when the [OCCUPATION] would be coming over they would be asking you for a security passcode. I'm gonna give that to you. It s going to be really easy and simple for you to remember the last four deals of your main business number [NUMBER_SEQUENCE] [NUMBER_SEQUENCE]. If you could kind of write that down for me. Got it. Perfect, sir. So we're all set here. The only thing left on my end this time around is to ask for your permission to get the orderit placed. So do we have your approval and constant to place the orderit for you guys which would allow me to add these discounts. Have the [ORGANIZATION] [OCCUPATION] come over and drop your bills as discussed on the call. Do we have the permission as yes to proceed here? How long will it take for the bill drop? It's going to be as soon as the services are installed. The Internet is installed by the [OCCUPATION] and your line is upgraded to that int Internet the same day 27. That's when your new cycle for the billing to start for is $[MONEY_AMOUNT]. That's when it will be starting for you. Perfect. So do I have your permission to proceed on here? Yes. Perfect, sir. So that's basically it, sir. Do you have any questions for me Mr. [PERSON_NAME]? Not at this time. Perfect. And when the [OCCUPATION] are there this time around, Sir, Whoever shows up or whoever tells you anything, tell them that I want the Internet installed as I have ordered it. I want to get this pendle which would save me money. Tell them do not leave asill the services are installed. Because sometimes if it's late in the afternoon or very early in the morning [OCCUPATION] try to slack off. I'm sorry for that. There's a problem on our end actually. So just tell them that to install the services as you have ordered them. Okay? Okay. Perfect, sir. So do you have any questions for me Mr. [PERSON_NAME]? No. Perfect. We will be seeing you on [DATE] [DATE] between [TIME] to [TIME]. You take care and have a truly great and awesome day. Okay? Thank you. Take care. By bye."
144,1392,7a7b147612854270836ae05fe850813e,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/7a7b147612854270836ae05fe850813e_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91275567,0.9127556821192053,558.0,755,755,1.353046594982079,86,10,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,88.283,98,27,45,26,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.73-00:08.40] IVR/System: Thank you for calling [ORGANIZATION] certified [OCCUPATION] [OCCUPATION] serving the District, [LOCATION] and [LOCATION] since [DATE_INTERVAL].
[00:08.57-00:13.52] IVR/System: To book a service appointment, press [PHONE_NUMBER] to get an update on your existing ticket.
[00:19.86-00:24.08] Agent: [ORGANIZATION]. Hello? Yes, can I help you?
[00:24.21-00:27.23] Customer: Yes, I have a kind an emergency situation here.
[00:27.73-00:29.64] Customer: My oven will not shut off.
[00:31.50-00:35.11] Customer: Is that a gas over a gas oven and it won't shut off?
[00:35.18-00:38.51] Customer: Keep'heating itself. Doesn't look like it's on but keeps heating up.
[00:38.54-00:40.08] Customer: I need somebody over here now.
[00:40.25-00:41.67] Customer: I need to get this fixed.
[00:42.34-00:43.38] Customer: V City you on, ma?
[00:43.40-00:51.16] Customer: Am, [LOCATION]. And your zip code is [LOCATION].
[00:51.66-00:56.80] Agent: Okay, if the oven is keep on heating, what you need to do?
[00:56.86-00:57.45] Customer: Just
[00:58.88-01:01.59] Agent: turn off the circuit breaker and it should go off.
[01:01.65-01:03.59] Customer: Oh, I can't get to that.
[01:03.73-01:05.30] Customer: There's no way I can get to that.
[01:06.59-01:07.77] Customer: No way you can get.
[01:07.84-01:12.69] Customer: You even cannot pull the [PHONE_NUMBER] out and disconnect from the back.
[01:12.88-01:14.50] Customer: I can't move it.
[01:15.19-01:16.49] Customer: O you can't move it?
[01:16.60-01:17.33] Customer: Nope.
[01:18.56-01:22.38] Agent: Okay, me see. What is your zip code, ma'am?
[01:22.53-01:25.92] Customer: [LOCATION].
[01:39.17-01:42.00] Agent: Don't have anybody available right away.
[01:42.53-01:44.08] Customer: When is someone available?
[01:45.50-01:48.28] Agent: Next availability he will be
[01:53.11-01:55.00] Customer: Tuesday. Tuesday?
[01:56.47-01:58.84] Customer: I can't leave it on for [DURATION] [DURATION].
[02:04.94-02:08.56] Customer: You cannot turn off from the control panel, is that correct?
[02:08.67-02:10.42] Customer: I don't know where the control panel is.
[02:10.48-02:12.71] Customer: If it's down in the basent somewhere, I can't get to it.
[02:12.82-02:14.91] Customer: And I wouldn't know which [PHONE_NUMBER] it was anyway.
[02:15.81-02:17.30] Customer: And I don't think I can pull it.
[02:17.33-02:19.10] Customer: It's too heavy for me to pull out.
[02:20.16-02:21.82] Agent: Yeah, I understand that.
[02:23.37-02:24.34] Customer: I can't
[02:27.41-02:29.78] Agent: hold on, let me check something.
[02:29.81-02:30.80] Agent: Okay, hold on please.
[02:30.86-02:34.10] Agent: Okay. All right, thank you.
[02:40.53-02:42.41] IVR/System: Thank you for calling [ORGANIZATION].
[02:42.55-02:45.22] IVR/System: One of our [OCCUPATION] will be with you shortly.
[02:49.84-02:54.70] IVR/System: Did you know that [ORGANIZATION] offers a free service call upon completed repairs?
[02:54.85-03:00.54] IVR/System: We also have special discounts for [PERSON_AGE] [PERSON_AGE], [OCCUPATION] and [OCCUPATION] [OCCUPATION] [OCCUPATION].
[03:05.21-03:06.88] IVR/System: Thank you for staying on the line.
[03:07.02-03:09.74] IVR/System: Our phones seem to be busier than usual today.
[03:09.89-03:11.50] IVR/System: Someone will be with you shortly.
[03:21.16-03:25.21] IVR/System: All repairs performed by [ORGANIZATION] are warrantied and insured.
[03:25.35-03:26.94] IVR/System: We appreciate your patience.
[03:41.78-03:46.82] IVR/System: Visit our website now at [URL].
[03:46.96-03:49.35] IVR/System: our [OCCUPATION] will be with you shortly.
[03:59.01-04:01.88] IVR/System: Thank you. Please stay on the line while we connect you.
[05:08.35-05:10.27] IVR/System: Thank you for calling [ORGANIZATION].
[05:10.41-05:13.08] IVR/System: One of our [OCCUPATION] will be with you shortly.
[05:17.75-05:22.60] IVR/System: Did you know that [ORGANIZATION] offers a free service call upon completed repairs?
[05:22.75-05:28.44] IVR/System: We also have special discounts for [PERSON_AGE] [PERSON_AGE], [OCCUPATION] and [OCCUPATION] [OCCUPATION] [OCCUPATION].
[05:33.06-05:34.77] IVR/System: Thank you for staying on the line.
[05:34.91-05:37.62] IVR/System: Our phones seem to be busier than usual today.
[05:37.77-05:39.39] IVR/System: Someone will be with you shortly.
[05:49.06-05:53.11] IVR/System: All repairs performed by [ORGANIZATION] are warrantied and insured.
[05:53.25-05:54.85] IVR/System: We appreciate your patience.
[06:09.67-06:14.69] IVR/System: Visit our website now at [URL].
[06:14.82-06:17.25] IVR/System: our [OCCUPATION] will be with you shortly.
[06:26.88-06:29.75] IVR/System: Thank you. Please stay on the line while we connect you.
[06:37.76-06:50.79] Agent: Hello, ma'am. Y yeah, all the [OCCUPATION] are done for today, but I can still send someone just to turn off the oven for you.
[06:50.93-06:53.19] Agent: And that's going to be [MONEY_AMOUNT].
[06:53.36-07:02.10] Agent: That's fine. Or you can call [ORGANIZATION] [ORGANIZATION], they can come and do that for you and there will be no charge.
[07:03.68-07:05.27] Customer: You know, I just need somebody over here quickly.
[07:05.29-07:08.33] Customer: I mean, washing gas isn't going to get orient faster.
[07:10.36-07:13.86] Agent: Yeah, they come pretty fast too, if you want to do that.
[07:21.94-07:23.36] Agent: Don't be panic, ma'am.
[07:23.41-07:24.75] Agent: It should be fine.
[07:25.30-07:29.46] Agent: As long the gas is burning, you should be fine.
[07:29.60-07:31.39] Customer: Ye but I can't have this on.
[07:35.54-07:37.68] Customer: Could you just sen somebody over here, please?
[07:38.38-07:39.68] Agent: Yeah, yeah, I can.
[07:40.57-07:42.04] Agent: Okay, give me your.
[07:44.05-07:45.85] Agent: Give me your first name.
[07:46.03-07:49.46] Customer: [PERSON_NAME]. [PERSON_NAME]. Okay. Last name?
[07:49.61-07:52.26] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME].
[07:55.96-07:57.73] Agent: Okay. And the address?
[07:57.88-07:59.55] Customer: [LOCATION]
[08:00.93-08:07.06] Customer: [LOCATION] [LOCATION]. That's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[08:07.37-08:10.06] Customer: And then [LOCATION] [LOCATION] [LOCATION] it.
[08:10.12-08:11.24] Customer: [LOCATION]
[08:15.10-08:17.31] Customer: [LOCATION]. Yes.
[08:20.69-08:24.00] Agent: Okay. And best number to reach you?
[08:28.06-08:28.80] Customer: [PHONE_NUMBER]
[08:32.38-08:34.26] Customer: [PHONE_NUMBER] [PHONE_NUMBER]. [PHONE_NUMBER]. [PHONE_NUMBER].
[08:34.40-08:37.00] Agent: Okay. And you know which brand is open?
[08:37.34-08:38.53] Customer: I have absolutely no idea.
[08:38.58-08:43.64] Customer: It's from [DATE_INTERVAL]. And the name of brand rubbed off might have been a Kenmore, but I'm not sure.
[08:43.94-08:45.76] Customer: It's pretty old oven.
[08:46.26-08:49.71] Customer: Well, [DATE_INTERVAL]. Yeah, [DATE_INTERVAL].
[08:49.81-08:54.86] Agent: Okay. And this is a freestanding range sitting on the floor, is that correct?
[08:54.98-09:03.32] Agent: Yes. Okay. All right, ma'am, somebody will be there within [DURATION] [DURATION] so, maybe [DURATION] [DURATION].
[09:03.68-09:10.92] Agent: And there will be $[MONEY_AMOUNT] charge to come out there and turn off the oven.
[09:11.06-09:14.26] Customer: Fine. Okay. All right, thank you.
[09:14.33-09:15.77] Agent: Thank you. Bye.","Thank you for calling [ORGANIZATION] certified [OCCUPATION] [OCCUPATION] serving the District, [LOCATION] and [LOCATION] since [DATE_INTERVAL]. To book a service appointment, press [PHONE_NUMBER] to get an update on your existing ticket. [ORGANIZATION]. Hello? Yes, can I help you? Yes, I have a kind an emergency situation here. My oven will not shut off. Is that a gas over a gas oven and it won't shut off? Keep'heating itself. Doesn't look like it's on but keeps heating up. I need somebody over ","Thank you for calling [ORGANIZATION] certified [OCCUPATION] [OCCUPATION] serving the District, [LOCATION] and [LOCATION] since [DATE_INTERVAL]. To book a service appointment, press [PHONE_NUMBER] to get an update on your existing ticket. [ORGANIZATION]. Hello? Yes, can I help you? Yes, I have a kind an emergency situation here. My oven will not shut off. Is that a gas over a gas oven and it won't shut off? Keep'heating itself. Doesn't look like it's on but keeps heating up. I need somebody over here now. I need to get this fixed. V City you on, ma? Am, [LOCATION]. And your zip code is [LOCATION]. Okay, if the oven is keep on heating, what you need to do? Just turn off the circuit breaker and it should go off. Oh, I can't get to that. There's no way I can get to that. No way you can get. You even cannot pull the [PHONE_NUMBER] out and disconnect from the back. I can't move it. O you can't move it? Nope. Okay, me see. What is your zip code, ma'am? [LOCATION]. Don't have anybody available right away. When is someone available? Next availability he will be Tuesday. Tuesday? I can't leave it on for [DURATION] [DURATION]. You cannot turn off from the control panel, is that correct? I don't know where the control panel is. If it's down in the basent somewhere, I can't get to it. And I wouldn't know which [PHONE_NUMBER] it was anyway. And I don't think I can pull it. It's too heavy for me to pull out. Yeah, I understand that. I can't hold on, let me check something. Okay, hold on please. Okay. All right, thank you. Thank you for calling [ORGANIZATION]. One of our [OCCUPATION] will be with you shortly. Did you know that [ORGANIZATION] offers a free service call upon completed repairs? We also have special discounts for [PERSON_AGE] [PERSON_AGE], [OCCUPATION] and [OCCUPATION] [OCCUPATION] [OCCUPATION]. Thank you for staying on the line. Our phones seem to be busier than usual today. Someone will be with you shortly. All repairs performed by [ORGANIZATION] are warrantied and insured. We appreciate your patience. Visit our website now at [URL]. our [OCCUPATION] will be with you shortly. Thank you. Please stay on the line while we connect you. Thank you for calling [ORGANIZATION]. One of our [OCCUPATION] will be with you shortly. Did you know that [ORGANIZATION] offers a free service call upon completed repairs? We also have special discounts for [PERSON_AGE] [PERSON_AGE], [OCCUPATION] and [OCCUPATION] [OCCUPATION] [OCCUPATION]. Thank you for staying on the line. Our phones seem to be busier than usual today. Someone will be with you shortly. All repairs performed by [ORGANIZATION] are warrantied and insured. We appreciate your patience. Visit our website now at [URL]. our [OCCUPATION] will be with you shortly. Thank you. Please stay on the line while we connect you. Hello, ma'am. Y yeah, all the [OCCUPATION] are done for today, but I can still send someone just to turn off the oven for you. And that's going to be [MONEY_AMOUNT]. That's fine. Or you can call [ORGANIZATION] [ORGANIZATION], they can come and do that for you and there will be no charge. You know, I just need somebody over here quickly. I mean, washing gas isn't going to get orient faster. Yeah, they come pretty fast too, if you want to do that. Don't be panic, ma'am. It should be fine. As long the gas is burning, you should be fine. Ye but I can't have this on. Could you just sen somebody over here, please? Yeah, yeah, I can. Okay, give me your. Give me your first name. [PERSON_NAME]. [PERSON_NAME]. Okay. Last name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME]. Okay. And the address? [LOCATION] [LOCATION] [LOCATION]. That's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And then [LOCATION] [LOCATION] [LOCATION] it. [LOCATION] [LOCATION]. Yes. Okay. And best number to reach you? [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. [PHONE_NUMBER]. [PHONE_NUMBER]. Okay. And you know which brand is open? I have absolutely no idea. It's from [DATE_INTERVAL]. And the name of brand rubbed off might have been a Kenmore, but I'm not sure. It's pretty old oven. Well, [DATE_INTERVAL]. Yeah, [DATE_INTERVAL]. Okay. And this is a freestanding range sitting on the floor, is that correct? Yes. Okay. All right, ma'am, somebody will be there within [DURATION] [DURATION] so, maybe [DURATION] [DURATION]. And there will be $[MONEY_AMOUNT] charge to come out there and turn off the oven. Fine. Okay. All right, thank you. Thank you. Bye."
145,321,20211110-114013_4048895188,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211110-114013_4048895188-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9038975,0.9038975230125522,975.0,2390,2390,2.4512820512820515,182,13,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.273,191,126,65,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:09.21-00:11.96] Agent: Hello? Helloy, Is this [PERSON_NAME] [PERSON_NAME]?
[00:12.49-00:16.66] Customer: Who is this? This is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] from [ORGANIZATION].
[00:16.70-00:18.64] Agent: MMI sir, how are you doing?
[00:19.09-00:20.30] Customer: Hey, how are you?
[00:20.45-00:22.34] Customer: I'm alla fine, thanks for asking.
[00:22.38-00:31.43] Agent: I'm calling you about your business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] that is located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION].
[00:33.34-00:40.20] Agent: So right now I'm just trying to confirm whether you got the Internet service at the business location with [ORGANIZATION] or not.
[00:40.90-00:43.27] Customer: No, they were saying that some
[00:45.13-00:49.44] Customer: wiring needs to be completed for me to get fiber.
[00:49.77-00:58.97] Agent: Yes. So we are just trying to reschedule that for you and unfortunately we got the fiber at that location so we can upgrade provided the services.
[00:59.15-01:03.06] Agent: So would you mind to reschedule the appointment so we can send out our [OCCUPATION]?
[01:04.41-01:07.53] Customer: Yeah. When would you be able to come out?
[01:07.71-01:12.91] Agent: Same [DURATION] next [DURATION] like [EVENT] [EVENT], [DATE] [DATE].
[01:14.20-01:19.11] Agent: You can choose the same one [TIME] to [TIME] or you can go for [TIME] [TIME] [TIME].
[01:26.36-01:29.33] Customer: We could do the [TIME] [TIME] [TIME].
[01:31.19-01:32.58] Customer: [TIME] [TIME] [TIME], right?
[01:33.64-01:35.22] Customer: Yeah. For next Wednesday.
[01:35.67-01:38.21] Customer: Yes. And this is for the location.
[01:38.28-01:45.10] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION], right?
[01:45.25-01:46.58] Customer: Yes sir. Yes sir.
[01:47.28-01:49.02] Agent: I got your email address as well.
[01:49.05-01:53.42] Agent: That is [EMAIL_ADDRESS] [EMAIL_ADDRESS], right?
[01:54.36-01:55.11] Customer: No,
[01:57.20-02:01.75] Agent: that's not correct. Can you please provide me the email address?
[02:02.25-02:04.24] Customer: Yeah, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[02:04.34-02:25.38] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] I got it [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[02:25.72-02:27.91] Agent: Oh, thank you so much for providing with that.
[02:28.00-02:29.84] Agent: I just have the my system as well.
[02:29.97-02:33.03] Agent: So your name is [PERSON_NAME] [PERSON_NAME], right?
[02:33.37-02:35.04] Customer: Yes, I got it.
[02:35.06-02:38.94] Agent: And you are the owner of the [OCCUPATION] [OCCUPATION].
[02:39.32-02:42.78] Agent: You are the [OCCUPATION] like the authorized person to make this decision.
[02:43.41-02:50.94] Agent: Yeah. And sir, to open up the new account I required the business xid for the business.
[02:52.44-02:55.34] Agent: Okay, can you please provide me that?
[02:56.28-02:58.87] Customer: I'm not at the location right now so I can.
[03:00.88-03:06.34] Agent: And would you mind to provide me the credit card credentials just to avoid the advanced payments?
[03:08.25-03:12.79] Customer: I want to get the bill sent to the store.
[03:13.46-03:18.31] Agent: Yes. No, your bills will be sending out to your stor location as it is.
[03:18.46-03:26.10] Agent: This is just if we got the advance payment and we can deduct that and we will be adjusting these payments in the next coming weekss.
[03:26.24-03:29.68] Agent: Must be like a $[MONEY_AMOUNT] advance payment required for that.
[03:33.16-03:40.83] Customer: What if I want to pay pay at this time when they're finished no, I'm not going to charge you that into your account.
[03:40.93-03:45.97] Agent: I'm just trying to get your credentials for the credit card like credit card number and all the credentials.
[03:46.08-03:48.68] Agent: I will pass this and submit the order for you.
[03:48.79-03:54.29] Agent: If there is an advanced payment required then you will be getting a call from the higher authorities.
[03:54.44-04:05.96] Agent: They will be letting you know that we will be going to like at $[MONEY_AMOUNT] and they will be getting some kind of like further information and they'll be deducting that for your account.
[04:06.03-04:10.12] Agent: And after the installation, the very first next bill you will be receiving.
[04:10.24-04:12.94] Agent: These advanced payments will be adjusted in that bill.
[04:17.39-04:18.33] Customer: So why
[04:20.56-04:28.94] Agent: basically [MONEY_AMOUNT]? Yes. Right now there's nothing any kind of like thing showing up as an advanced payment.
[04:29.61-04:34.65] Agent: But just to make you clear on all these things, I'll let you know about all these things.
[04:34.79-04:40.46] Agent: And I'm trying to gather all the required information so we can get this job done for you as smoothly as possible.
[04:45.12-04:50.61] Customer: Before I didn't have to give any credentials for grants, payment or anything.
[04:50.79-04:53.44] Customer: Mm h. I want to get the service.
[04:53.56-04:59.36] Customer: I don't know why you would need advance when I haven't gotten any service done from.
[04:59.54-05:01.52] Agent: No, no. Let me explain you sir.
[05:01.56-05:08.47] Customer: Right now I have no need like there is nothing any kind of requirement for these credentials.
[05:08.64-05:15.52] Agent: My job is just to gather all the information, place the appointment and submit the order.
[05:15.70-05:27.57] Agent: But if you got any kind of like if in my system is showing up as any kind of like advanceount required for the submission of your order, then I have to give you a call again to get all these credentials.
[05:27.68-05:33.83] Agent: So I'm just trying to confirm if you're like easy to provide me that information so we can go ahead and do that.
[05:33.88-05:36.42] Agent: If not we can simply schedule this appointment for you.
[05:37.39-05:39.47] Customer: Yeah, can we just schedule the appointment?
[05:39.61-05:40.78] Customer: Yes, sure, why not.
[05:40.83-05:45.65] Agent: So we can make this appointment for [DATE] [DATE] [DATE] between [TIME] [TIME] [TIME].
[05:46.60-05:48.78] Customer: Yeah, that works perfect.
[05:48.83-05:51.03] Agent: So this is for the business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[05:51.09-05:57.62] Agent: And I'm talking with [PERSON_NAME] [PERSON_NAME], the authorized [OCCUPATION] for the business to authorize it to cn Right?
[05:58.12-06:03.23] Agent: Yes, perect I will to note down my callback number.
[06:07.64-06:23.00] Agent: Okay, that will be [PHONE_NUMBER] with [PHONE_NUMBER] [PHONE_NUMBER].
[06:24.18-06:28.39] Agent: [PHONE_NUMBER] [PHONE_NUMBER]. Yes. My name is [PERSON_NAME] [PERSON_NAME]
[06:31.42-06:38.15] Agent: and whenever you need anything, any assistance, feel free to give me a call and I will be there for you.
[06:39.38-06:46.67] Agent: And one more thing is that sir, for this installation [ORGANIZATION] is not going to charge you anything out of your pocket.
[06:46.82-06:50.38] Agent: [ORGANIZATION] will be sending you $[MONEY_AMOUNT] of Visa VCOD.
[06:50.54-06:53.61] Agent: That will going to compensate the $[MONEY_AMOUNT] [OCCUPATION] charges.
[06:53.76-06:58.58] Agent: Just to make sure you guys are not paying him on a single [MONEY_AMOUNT] out of your pocket for this installation.
[06:58.65-07:00.58] Agent: Okay. Okay.
[07:01.85-07:05.11] Agent: And now please note down the [OCCUPATION] passcode as well.
[07:05.16-07:10.62] Agent: The last [TIME] digits of the phone number on which we are talking, that will be [PASSWORD] [TIME].
[07:15.44-07:18.44] Agent: Okay. That is going to be the passcode for the [OCCUPATION].
[07:18.50-07:27.71] Agent: Just for the security purposes, when they'be visiting you, they'll be calling you prior to they coming and letting you know about the exact time when they will be visiting your business.
[07:28.45-07:30.36] Customer: Okay, sounds good.
[07:32.81-07:35.12] Customer: Same gentleman that came last time,
[07:36.62-07:51.42] Customer: Hopefully. But it might be a chance like someone will be like visiting you and it's hopefully it will be the same person, but I have no idea about that.
[07:52.12-07:57.33] Customer: Okay. And your. You want the speed of 1000 by 1000, right?
[07:58.27-08:01.51] Customer: Yeah. 1000. Yeah, yeah, perfect.
[08:01.56-08:05.60] Agent: So the new price of the 1000 by 1000 is $[MONEY_AMOUNT] per [DURATION].
[08:05.74-08:12.94] Agent: So you will be getting a new Internet install at your business and the new discounted bill for the next [DURATION] [DURATION] will just be $[MONEY_AMOUNT] per [DURATION].
[08:13.39-08:16.56] Agent: Okay. So that's all from my side.
[08:16.60-08:19.50] Agent: Do you have any questions before I wrap it up for you?
[08:20.51-08:23.14] Customer: No, that'all oh, perfect.
[08:23.19-08:28.52] Agent: So in the end I just need the permission to place out this order for you on your behalf.
[08:28.62-08:38.27] Agent: That includes the authorization which only allows us to add these new discounts to your accounts and send out the [OCCUPATION] to install the order as we discussed on this call.
[08:38.44-08:40.32] Agent: So do I have a permission for that?
[08:40.65-08:47.63] Agent: Yes, sir. Perfect. So sir, in the end, do you have any other locations where you want the same service?
[08:48.62-08:54.43] Customer: Not right now. And like any kind of like home or any other business location?
[08:55.86-08:57.27] Customer: No, not right now.
[08:57.46-09:01.08] Agent: And what about the phonts on the same location like the phone lines?
[09:02.82-09:07.29] Agent: I think phone line'already on [ORGANIZATION] that location.
[09:07.75-09:09.70] Agent: O How many phone lines are activated?
[09:10.67-09:14.24] Agent: No, like telephone, like store phone, I don't know.
[09:14.27-09:16.21] Agent: Cell phone, Just telephone.
[09:16.40-09:18.39] Agent: No, no, no. I'm talking about the landlines.
[09:18.45-09:21.33] Agent: Are you using any landlines on this particular location?
[09:21.40-09:22.62] Agent: With [ORGANIZATION]?
[09:23.91-09:28.05] Agent: I believe so. I think it would come though, I'm not sure.
[09:29.79-09:32.41] Agent: And how many phone lines are activated over there?
[09:33.41-09:35.43] Customer: Just one. Just a landmin.
[09:35.89-09:39.79] Customer: The number is [PHONE_NUMBER].
[09:40.34-09:45.91] Agent: Yeah. Oh. So what we're gonna do, we're gonna simply bundle your phone line with this new Internet.
[09:46.62-09:50.37] Agent: Okay. And we can combine your both bills together.
[09:50.55-09:58.98] Agent: That will Simply cost you [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for the phone line and will make a simple one fixed bill of $[MONEY_AMOUNT] per [DURATION].
[09:59.08-10:00.27] Agent: Sounds good to you?
[10:01.65-10:06.63] Customer: Isn't there something where I'll save if I bundle it?
[10:07.01-10:11.03] Agent: Yes, let me explain you.
[10:11.41-10:19.43] Agent: When the [OCCUPATION] are there, they will be installing a new Internet modem and then they will be connecting your phone line with that new modem.
[10:19.50-10:26.38] Agent: Then you will be getting a local and long distance calling unlimitedly free and a 20 calling features.
[10:26.55-10:32.06] Agent: And your bills is going to be reduced for the phones and we can bundle it up with the Internet.
[10:32.09-10:40.14] Agent: So you will be having one single bill for both of the services, phones and the Internet under one single bill of $[MONEY_AMOUNT] per [DURATION] for both of the things.
[10:41.33-10:45.38] Customer: Okay, but see I don't need like long distance calling because it's the business
[10:47.57-10:48.61] Agent: that's totally your choice.
[10:48.64-10:51.19] Agent: If you want to use that you can use because it's a bundle.
[10:51.24-10:58.64] Agent: We are creating a bundle for you and these are the business extra features included in this bundle if you want to use these services you can use.
[10:58.68-11:00.92] Agent: If not, you can simply leave the way as it is.
[11:00.97-11:02.26] Agent: You can use the landline.
[11:03.16-11:12.61] Agent: Okay, perfect. So now we're going to simply send the text out and combine your phones with the Internet.
[11:12.76-11:15.02] Customer: And that was a regular landline, right?
[11:15.45-11:17.50] Customer: Yeah, just a regular landline.
[11:17.69-11:22.62] Agent: Like you guys are not using any kind of like toll free number or a fax line with.
[11:23.43-11:29.39] Agent: No, we have a fax number but it's like just with link to our printer.
[11:29.49-11:30.58] Customer: I have a fax.
[11:31.27-11:34.25] Agent: Okay, so do you have any idea about that number?
[11:37.72-11:47.41] Customer: I forgot the fax number but I know when the [OCCUPATION] comes I'll let them know or just you can put on the notes that I have a fax number and when the [OCCUPATION] comess I.
[11:48.05-11:49.43] Customer: I haven'written there.
[11:50.65-11:52.00] Agent: O. Okay, I got it.
[11:52.09-11:55.67] Agent: So in total you got one mainil line then one fax line, right?
[11:56.25-12:03.79] Agent: Yeah. And do you have any idea like the fax machine you are using, it's newer than [DATE_INTERVAL] or it's an older one?
[12:04.70-12:05.96] Customer: I have no idea.
[12:06.77-12:09.26] Agent: Like you got the printer with the fax machine, right?
[12:09.44-12:13.67] Customer: Yeah, it's newer. [DATE_INTERVAL] newer than [DATE_INTERVAL] if I'm not wrong.
[12:13.79-12:17.98] Agent: I got it. So as you got the one main number then the fax number.
[12:18.11-12:21.43] Agent: So we can bundle your bills together for your two phone lines.
[12:21.49-12:28.66] Agent: Like one mainil line, one fax line plus the Internet under one single bill of $[TIME] per [DURATION].
[12:28.79-12:30.75] Agent: [MONEY_AMOUNT]. [MONEY_AMOUNT] for your phones.
[12:30.84-12:37.08] Agent: That is the much reduced amount and [MONEY_AMOUNT] for the Internet that will be makes a fixed bill of $[MONEY_AMOUNT] [MONEY_AMOUNT].
[12:37.10-12:37.77] Customer: Okay
[12:39.62-12:43.84] Customer: man, you're just making it more expensive and expensive as we keep talking.
[12:46.05-12:49.91] Agent: You already got the phone line so I'm just trying to bundle these phone lines together.
[12:50.34-12:56.03] Customer: I know, I know what you're doing but I'm just saying you start off at [MONEY_AMOUNT] hour, like at [TIME].
[12:56.89-12:58.98] Customer: Yes. I'm splitting bills.
[12:59.13-13:01.26] Agent: [MONEY_AMOUNT] is for the Internet.
[13:01.44-13:04.36] Agent: [MONEY_AMOUNT] contains your E phone line.
[13:06.67-13:08.61] Customer: I mean I understand that part.
[13:08.64-13:13.03] Customer: I'm just saying like it's getting like you're making it expensive.
[13:13.09-13:15.84] Customer: There's no way you can make it CM make it less.
[13:15.96-13:19.05] Customer: You can't bundle all that together for like $[MONEY_AMOUNT].
[13:22.00-13:24.89] Agent: Then you have to lower down your Internet speed.
[13:26.72-13:27.62] Customer: Okay,
[13:29.88-13:34.21] Agent: like this $[MONEY_AMOUNT] will be fixed for the next [DURATION] [DURATION].
[13:34.35-13:37.79] Agent: That'going to contain your two lines plus the Internet together.
[13:38.17-13:40.60] Customer: And then what's it going to be after much
[13:42.82-13:49.84] Customer: what sir? How much will the bill be after [DURATION] [DURATION] you can keep the same price as long as you want.
[13:49.89-13:52.12] Agent: Simply you can renetiate the same price.
[13:52.70-13:55.03] Customer: Okay. Or I can go cheaper too.
[13:55.74-13:59.70] Agent: Yeah, if there are some kind of promotions activated you can simply go for that.
[13:59.82-14:01.35] Agent: If not you can keep the same price.
[14:01.38-14:07.00] Agent: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay, so everything is good, right?
[14:07.71-14:11.61] Customer: Yeah, I just want a phone call when it gets near the end of my
[14:13.66-14:16.99] Customer: year. I want to get a reminder phone call this time.
[14:17.09-14:17.92] Customer: Yes, yes,
[14:19.38-14:25.80] Agent: you can put. Yes, I will be giving you a call on the next Monday just to give you the heads up on that.
[14:25.99-14:35.95] Agent: And then [OCCUPATION] will be calling you prior like [DURATION] [DURATION] or [DURATION] [DURATION] prior for their visit and they will be letting you know that they will be coming out at her business at this particular time.
[14:36.64-14:42.84] Agent: Okay. So in the end I'm just giving you a quick recap just to make sure we are on the same page.
[14:43.02-14:46.83] Agent: [DATE] [DATE] [DATE], between [TIME] [TIME] 12elf [OCCUPATION] will going to visit.
[14:47.16-14:54.36] Agent: They will be installing a free of cost new Internet modem inside your business connecting your two phone lines with that modem.
[14:54.53-14:59.66] Agent: And your new discounted bill for the next [DURATION] [DURATION] will just be $[TIME] per [DURATION].
[14:59.76-15:03.98] Agent: Thatnna contains one Internet with the speed of 1000 by 1000.
[15:04.13-15:06.36] Agent: Your main phone line, your fax line.
[15:06.41-15:17.40] Agent: Okay. Okay. And I will be mentioning that effects thing in the [OCCUPATION] notde because you does not have any kind of number here with you.
[15:17.53-15:19.14] Agent: So I'm not mentioning any kind of numbers.
[15:19.16-15:24.02] Agent: So just let the [OCCUPATION] know that this is a particular fax number, connect that with the Internet as well.
[15:24.04-15:29.16] Agent: Okay? Okay, Perfect. So, do you have any questions before I let you go?
[15:29.59-15:31.66] Customer: No, that's all. Perfect.
[15:31.71-15:35.87] Agent: So in the answer, I just need your permission to place out this order for you on your behalf.
[15:35.95-15:43.30] Agent: That includes your authorization, which only allows us to add these new discounts and send out other [OCCUPATION] to get this job done for you.
[15:43.42-15:45.12] Agent: Do we have a permission for that?
[15:45.54-15:48.77] Customer: Yeah. Perfect. So you got my number.
[15:48.86-15:53.03] Agent: If in any case you need any assistance, give me a call and I will be there for you.
[15:53.05-15:55.47] Customer: Okay? Okay, sounds good.
[15:55.62-16:03.16] Agent: And whenever you got into your business and get the fax number and the text id, please do give me a call so I can get that for you.
[16:03.54-16:05.38] Agent: I got you. Oh, perfect.
[16:05.42-16:06.52] Customer: Thanks a lot, sir.
[16:07.66-16:07.98] Agent: Bye.","Hello? Helloy, Is this [PERSON_NAME] [PERSON_NAME]? Who is this? This is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] from [ORGANIZATION]. MMI sir, how are you doing? Hey, how are you? I'm alla fine, thanks for asking. I'm calling you about your business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] that is located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. So right now I'm just trying to confirm whether you got the Internet service at the business location with [ORGANIZATION] or not. No","Hello? Helloy, Is this [PERSON_NAME] [PERSON_NAME]? Who is this? This is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] from [ORGANIZATION]. MMI sir, how are you doing? Hey, how are you? I'm alla fine, thanks for asking. I'm calling you about your business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] that is located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. So right now I'm just trying to confirm whether you got the Internet service at the business location with [ORGANIZATION] or not. No, they were saying that some wiring needs to be completed for me to get fiber. Yes. So we are just trying to reschedule that for you and unfortunately we got the fiber at that location so we can upgrade provided the services. So would you mind to reschedule the appointment so we can send out our [OCCUPATION]? Yeah. When would you be able to come out? Same [DURATION] next [DURATION] like [EVENT] [EVENT], [DATE] [DATE]. You can choose the same one [TIME] to [TIME] or you can go for [TIME] [TIME] [TIME]. We could do the [TIME] [TIME] [TIME]. [TIME] [TIME] [TIME], right? Yeah. For next Wednesday. Yes. And this is for the location. [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION], right? Yes sir. Yes sir. I got your email address as well. That is [EMAIL_ADDRESS] [EMAIL_ADDRESS], right? No, that's not correct. Can you please provide me the email address? Yeah, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] I got it [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Oh, thank you so much for providing with that. I just have the my system as well. So your name is [PERSON_NAME] [PERSON_NAME], right? Yes, I got it. And you are the owner of the [OCCUPATION] [OCCUPATION]. You are the [OCCUPATION] like the authorized person to make this decision. Yeah. And sir, to open up the new account I required the business xid for the business. Okay, can you please provide me that? I'm not at the location right now so I can. And would you mind to provide me the credit card credentials just to avoid the advanced payments? I want to get the bill sent to the store. Yes. No, your bills will be sending out to your stor location as it is. This is just if we got the advance payment and we can deduct that and we will be adjusting these payments in the next coming weekss. Must be like a $[MONEY_AMOUNT] advance payment required for that. What if I want to pay pay at this time when they're finished no, I'm not going to charge you that into your account. I'm just trying to get your credentials for the credit card like credit card number and all the credentials. I will pass this and submit the order for you. If there is an advanced payment required then you will be getting a call from the higher authorities. They will be letting you know that we will be going to like at $[MONEY_AMOUNT] and they will be getting some kind of like further information and they'll be deducting that for your account. And after the installation, the very first next bill you will be receiving. These advanced payments will be adjusted in that bill. So why basically [MONEY_AMOUNT]? Yes. Right now there's nothing any kind of like thing showing up as an advanced payment. But just to make you clear on all these things, I'll let you know about all these things. And I'm trying to gather all the required information so we can get this job done for you as smoothly as possible. Before I didn't have to give any credentials for grants, payment or anything. Mm h. I want to get the service. I don't know why you would need advance when I haven't gotten any service done from. No, no. Let me explain you sir. Right now I have no need like there is nothing any kind of requirement for these credentials. My job is just to gather all the information, place the appointment and submit the order. But if you got any kind of like if in my system is showing up as any kind of like advanceount required for the submission of your order, then I have to give you a call again to get all these credentials. So I'm just trying to confirm if you're like easy to provide me that information so we can go ahead and do that. If not we can simply schedule this appointment for you. Yeah, can we just schedule the appointment? Yes, sure, why not. So we can make this appointment for [DATE] [DATE] [DATE] between [TIME] [TIME] [TIME]. Yeah, that works perfect. So this is for the business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And I'm talking with [PERSON_NAME] [PERSON_NAME], the authorized [OCCUPATION] for the business to authorize it to cn Right? Yes, perect I will to note down my callback number. Okay, that will be [PHONE_NUMBER] with [PHONE_NUMBER] [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. Yes. My name is [PERSON_NAME] [PERSON_NAME] and whenever you need anything, any assistance, feel free to give me a call and I will be there for you. And one more thing is that sir, for this installation [ORGANIZATION] is not going to charge you anything out of your pocket. [ORGANIZATION] will be sending you $[MONEY_AMOUNT] of Visa VCOD. That will going to compensate the $[MONEY_AMOUNT] [OCCUPATION] charges. Just to make sure you guys are not paying him on a single [MONEY_AMOUNT] out of your pocket for this installation. Okay. Okay. And now please note down the [OCCUPATION] passcode as well. The last [TIME] digits of the phone number on which we are talking, that will be [PASSWORD] [TIME]. Okay. That is going to be the passcode for the [OCCUPATION]. Just for the security purposes, when they'be visiting you, they'll be calling you prior to they coming and letting you know about the exact time when they will be visiting your business. Okay, sounds good. Same gentleman that came last time, Hopefully. But it might be a chance like someone will be like visiting you and it's hopefully it will be the same person, but I have no idea about that. Okay. And your. You want the speed of 1000 by 1000, right? Yeah. 1000. Yeah, yeah, perfect. So the new price of the 1000 by 1000 is $[MONEY_AMOUNT] per [DURATION]. So you will be getting a new Internet install at your business and the new discounted bill for the next [DURATION] [DURATION] will just be $[MONEY_AMOUNT] per [DURATION]. Okay. So that's all from my side. Do you have any questions before I wrap it up for you? No, that'all oh, perfect. So in the end I just need the permission to place out this order for you on your behalf. That includes the authorization which only allows us to add these new discounts to your accounts and send out the [OCCUPATION] to install the order as we discussed on this call. So do I have a permission for that? Yes, sir. Perfect. So sir, in the end, do you have any other locations where you want the same service? Not right now. And like any kind of like home or any other business location? No, not right now. And what about the phonts on the same location like the phone lines? I think phone line'already on [ORGANIZATION] that location. O How many phone lines are activated? No, like telephone, like store phone, I don't know. Cell phone, Just telephone. No, no, no. I'm talking about the landlines. Are you using any landlines on this particular location? With [ORGANIZATION]? I believe so. I think it would come though, I'm not sure. And how many phone lines are activated over there? Just one. Just a landmin. The number is [PHONE_NUMBER]. Yeah. Oh. So what we're gonna do, we're gonna simply bundle your phone line with this new Internet. Okay. And we can combine your both bills together. That will Simply cost you [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for the phone line and will make a simple one fixed bill of $[MONEY_AMOUNT] per [DURATION]. Sounds good to you? Isn't there something where I'll save if I bundle it? Yes, let me explain you. When the [OCCUPATION] are there, they will be installing a new Internet modem and then they will be connecting your phone line with that new modem. Then you will be getting a local and long distance calling unlimitedly free and a 20 calling features. And your bills is going to be reduced for the phones and we can bundle it up with the Internet. So you will be having one single bill for both of the services, phones and the Internet under one single bill of $[MONEY_AMOUNT] per [DURATION] for both of the things. Okay, but see I don't need like long distance calling because it's the business that's totally your choice. If you want to use that you can use because it's a bundle. We are creating a bundle for you and these are the business extra features included in this bundle if you want to use these services you can use. If not, you can simply leave the way as it is. You can use the landline. Okay, perfect. So now we're going to simply send the text out and combine your phones with the Internet. And that was a regular landline, right? Yeah, just a regular landline. Like you guys are not using any kind of like toll free number or a fax line with. No, we have a fax number but it's like just with link to our printer. I have a fax. Okay, so do you have any idea about that number? I forgot the fax number but I know when the [OCCUPATION] comes I'll let them know or just you can put on the notes that I have a fax number and when the [OCCUPATION] comess I. I haven'written there. O. Okay, I got it. So in total you got one mainil line then one fax line, right? Yeah. And do you have any idea like the fax machine you are using, it's newer than [DATE_INTERVAL] or it's an older one? I have no idea. Like you got the printer with the fax machine, right? Yeah, it's newer. [DATE_INTERVAL] newer than [DATE_INTERVAL] if I'm not wrong. I got it. So as you got the one main number then the fax number. So we can bundle your bills together for your two phone lines. Like one mainil line, one fax line plus the Internet under one single bill of $[TIME] per [DURATION]. [MONEY_AMOUNT]. [MONEY_AMOUNT] for your phones. That is the much reduced amount and [MONEY_AMOUNT] for the Internet that will be makes a fixed bill of $[MONEY_AMOUNT] [MONEY_AMOUNT]. Okay man, you're just making it more expensive and expensive as we keep talking. You already got the phone line so I'm just trying to bundle these phone lines together. I know, I know what you're doing but I'm just saying you start off at [MONEY_AMOUNT] hour, like at [TIME]. Yes. I'm splitting bills. [MONEY_AMOUNT] is for the Internet. [MONEY_AMOUNT] contains your E phone line. I mean I understand that part. I'm just saying like it's getting like you're making it expensive. There's no way you can make it CM make it less. You can't bundle all that together for like $[MONEY_AMOUNT]. Then you have to lower down your Internet speed. Okay, like this $[MONEY_AMOUNT] will be fixed for the next [DURATION] [DURATION]. That'going to contain your two lines plus the Internet together. And then what's it going to be after much what sir? How much will the bill be after [DURATION] [DURATION] you can keep the same price as long as you want. Simply you can renetiate the same price. Okay. Or I can go cheaper too. Yeah, if there are some kind of promotions activated you can simply go for that. If not you can keep the same price. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay, so everything is good, right? Yeah, I just want a phone call when it gets near the end of my year. I want to get a reminder phone call this time. Yes, yes, you can put. Yes, I will be giving you a call on the next Monday just to give you the heads up on that. And then [OCCUPATION] will be calling you prior like [DURATION] [DURATION] or [DURATION] [DURATION] prior for their visit and they will be letting you know that they will be coming out at her business at this particular time. Okay. So in the end I'm just giving you a quick recap just to make sure we are on the same page. [DATE] [DATE] [DATE], between [TIME] [TIME] 12elf [OCCUPATION] will going to visit. They will be installing a free of cost new Internet modem inside your business connecting your two phone lines with that modem. And your new discounted bill for the next [DURATION] [DURATION] will just be $[TIME] per [DURATION]. Thatnna contains one Internet with the speed of 1000 by 1000. Your main phone line, your fax line. Okay. Okay. And I will be mentioning that effects thing in the [OCCUPATION] notde because you does not have any kind of number here with you. So I'm not mentioning any kind of numbers. So just let the [OCCUPATION] know that this is a particular fax number, connect that with the Internet as well. Okay? Okay, Perfect. So, do you have any questions before I let you go? No, that's all. Perfect. So in the answer, I just need your permission to place out this order for you on your behalf. That includes your authorization, which only allows us to add these new discounts and send out other [OCCUPATION] to get this job done for you. Do we have a permission for that? Yeah. Perfect. So you got my number. If in any case you need any assistance, give me a call and I will be there for you. Okay? Okay, sounds good. And whenever you got into your business and get the fax number and the text id, please do give me a call so I can get that for you. I got you. Oh, perfect. Thanks a lot, sir. Bye."
146,2159,US_TELECOM_100_AH_(223),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(223)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.9038975,0.9038975230125522,975.0,2390,2390,2.4512820512820515,182,13,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.273,191,118,73,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:09.21-00:11.96] Agent: Hello? Helloy, Is this [PERSON_NAME] [PERSON_NAME]?
[00:12.49-00:16.66] Customer: Who is this? This is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] from [ORGANIZATION].
[00:16.70-00:18.64] Agent: MMI sir, how are you doing?
[00:19.09-00:20.30] Customer: Hey, how are you?
[00:20.45-00:22.34] Customer: I'm alla fine, thanks for asking.
[00:22.38-00:31.43] Agent: I'm calling you about your business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] that is located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION].
[00:33.34-00:40.20] Agent: So right now I'm just trying to confirm whether you got the Internet service at the business location with [ORGANIZATION] or not.
[00:40.90-00:43.27] Customer: No, they were saying that some
[00:45.13-00:49.44] Customer: wiring needs to be completed for me to get fiber.
[00:49.77-00:58.97] Agent: Yes. So we are just trying to reschedule that for you and unfortunately we got the fiber at that location so we can upgrade provided the services.
[00:59.15-01:03.06] Agent: So would you mind to reschedule the appointment so we can send out our [OCCUPATION]?
[01:04.41-01:07.53] Customer: Yeah. When would you be able to come out?
[01:07.71-01:12.91] Agent: Same [DURATION] next [DURATION] like [EVENT] [EVENT], [DATE] [DATE].
[01:14.20-01:19.11] Agent: You can choose the same one [TIME] to [TIME] or you can go for [TIME] [TIME] [TIME].
[01:26.36-01:29.33] Customer: We could do the [TIME] [TIME] [TIME].
[01:31.19-01:32.58] Customer: [TIME] [TIME] [TIME], right?
[01:33.64-01:35.22] Customer: Yeah. For next Wednesday.
[01:35.67-01:38.21] Customer: Yes. And this is for the location.
[01:38.28-01:45.10] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION], right?
[01:45.25-01:46.58] Customer: Yes sir. Yes sir.
[01:47.28-01:49.02] Agent: I got your email address as well.
[01:49.05-01:53.42] Agent: That is [EMAIL_ADDRESS] [EMAIL_ADDRESS], right?
[01:54.36-01:55.11] Customer: No,
[01:57.20-02:01.75] Agent: that's not correct. Can you please provide me the email address?
[02:02.25-02:04.24] Customer: Yeah, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[02:04.34-02:25.38] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] I got it [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[02:25.72-02:27.91] Agent: Oh, thank you so much for providing with that.
[02:28.00-02:29.84] Agent: I just have the my system as well.
[02:29.97-02:33.03] Agent: So your name is [PERSON_NAME] [PERSON_NAME], right?
[02:33.37-02:35.04] Customer: Yes, I got it.
[02:35.06-02:38.94] Agent: And you are the owner of the [OCCUPATION] [OCCUPATION].
[02:39.32-02:42.78] Agent: You are the [OCCUPATION] like the authorized person to make this decision.
[02:43.41-02:50.94] Agent: Yeah. And sir, to open up the new account I required the business xid for the business.
[02:52.44-02:55.34] Agent: Okay, can you please provide me that?
[02:56.28-02:58.87] Customer: I'm not at the location right now so I can.
[03:00.88-03:06.34] Agent: And would you mind to provide me the credit card credentials just to avoid the advanced payments?
[03:08.25-03:12.79] Customer: I want to get the bill sent to the store.
[03:13.46-03:18.31] Agent: Yes. No, your bills will be sending out to your stor location as it is.
[03:18.46-03:26.10] Agent: This is just if we got the advance payment and we can deduct that and we will be adjusting these payments in the next coming weekss.
[03:26.24-03:29.68] Agent: Must be like a $[MONEY_AMOUNT] advance payment required for that.
[03:33.16-03:40.83] Agent: What if I want to pay pay at this time when they're finished no, I'm not going to charge you that into your account.
[03:40.93-03:45.97] Agent: I'm just trying to get your credentials for the credit card like credit card number and all the credentials.
[03:46.08-03:48.68] Agent: I will pass this and submit the order for you.
[03:48.79-03:54.29] Agent: If there is an advanced payment required then you will be getting a call from the higher authorities.
[03:54.44-04:05.96] Agent: They will be letting you know that we will be going to like at $[MONEY_AMOUNT] and they will be getting some kind of like further information and they'll be deducting that for your account.
[04:06.03-04:10.12] Agent: And after the installation, the very first next bill you will be receiving.
[04:10.24-04:12.94] Agent: These advanced payments will be adjusted in that bill.
[04:17.39-04:18.33] Customer: So why
[04:20.56-04:28.94] Agent: basically [MONEY_AMOUNT]? Yes. Right now there's nothing any kind of like thing showing up as an advanced payment.
[04:29.61-04:34.65] Agent: But just to make you clear on all these things, I'll let you know about all these things.
[04:34.79-04:40.46] Agent: And I'm trying to gather all the required information so we can get this job done for you as smoothly as possible.
[04:45.12-04:50.61] Customer: Before I didn't have to give any credentials for grants, payment or anything.
[04:50.79-04:53.44] Customer: Mm h. I want to get the service.
[04:53.56-04:59.36] Customer: I don't know why you would need advance when I haven't gotten any service done from.
[04:59.54-05:01.52] Agent: No, no. Let me explain you sir.
[05:01.56-05:08.47] Customer: Right now I have no need like there is nothing any kind of requirement for these credentials.
[05:08.64-05:15.52] Agent: My job is just to gather all the information, place the appointment and submit the order.
[05:15.70-05:27.57] Agent: But if you got any kind of like if in my system is showing up as any kind of like advanceount required for the submission of your order, then I have to give you a call again to get all these credentials.
[05:27.68-05:33.83] Agent: So I'm just trying to confirm if you're like easy to provide me that information so we can go ahead and do that.
[05:33.88-05:36.42] Agent: If not we can simply schedule this appointment for you.
[05:37.39-05:39.47] Customer: Yeah, can we just schedule the appointment?
[05:39.61-05:40.78] Customer: Yes, sure, why not.
[05:40.83-05:45.65] Agent: So we can make this appointment for [DATE] [DATE] [DATE] between [TIME] [TIME] [TIME].
[05:46.60-05:48.78] Customer: Yeah, that works perfect.
[05:48.83-05:51.03] Agent: So this is for the business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[05:51.09-05:57.62] Agent: And I'm talking with [PERSON_NAME] [PERSON_NAME], the authorized [OCCUPATION] for the business to authorize it to cn Right?
[05:58.12-06:03.23] Customer: Yes, perect I will to note down my callback number.
[06:07.64-06:23.00] Agent: Okay, that will be [PHONE_NUMBER] with [PHONE_NUMBER] [PHONE_NUMBER].
[06:24.18-06:28.39] Agent: [PHONE_NUMBER] [PHONE_NUMBER]. Yes. My name is [PERSON_NAME] [PERSON_NAME]
[06:31.42-06:38.15] Agent: and whenever you need anything, any assistance, feel free to give me a call and I will be there for you.
[06:39.38-06:46.67] Agent: And one more thing is that sir, for this installation [ORGANIZATION] is not going to charge you anything out of your pocket.
[06:46.82-06:50.38] Agent: [ORGANIZATION] will be sending you $[MONEY_AMOUNT] of Visa VCOD.
[06:50.54-06:53.61] Agent: That will going to compensate the $[MONEY_AMOUNT] [OCCUPATION] charges.
[06:53.76-06:58.58] Agent: Just to make sure you guys are not paying him on a single [MONEY_AMOUNT] out of your pocket for this installation.
[06:58.65-07:00.58] Customer: Okay. Okay.
[07:01.85-07:05.11] Agent: And now please note down the [OCCUPATION] passcode as well.
[07:05.16-07:10.62] Agent: The last [TIME] digits of the phone number on which we are talking, that will be [PASSWORD] [TIME].
[07:15.44-07:18.44] Agent: Okay. That is going to be the passcode for the [OCCUPATION].
[07:18.50-07:27.71] Agent: Just for the security purposes, when they'be visiting you, they'll be calling you prior to they coming and letting you know about the exact time when they will be visiting your business.
[07:28.45-07:30.36] Customer: Okay, sounds good.
[07:32.81-07:35.12] Customer: Same gentleman that came last time,
[07:36.62-07:51.42] Customer: Hopefully. But it might be a chance like someone will be like visiting you and it's hopefully it will be the same person, but I have no idea about that.
[07:52.12-07:57.33] Customer: Okay. And your. You want the speed of 1000 by 1000, right?
[07:58.27-08:01.51] Customer: Yeah. 1000. Yeah, yeah, perfect.
[08:01.56-08:05.60] Agent: So the new price of the 1000 by 1000 is $[MONEY_AMOUNT] per [DURATION].
[08:05.74-08:12.94] Agent: So you will be getting a new Internet install at your business and the new discounted bill for the next [DURATION] [DURATION] will just be $[MONEY_AMOUNT] per [DURATION].
[08:13.39-08:16.56] Agent: Okay. So that's all from my side.
[08:16.60-08:19.50] Agent: Do you have any questions before I wrap it up for you?
[08:20.51-08:23.14] Customer: No, that'all oh, perfect.
[08:23.19-08:28.52] Agent: So in the end I just need the permission to place out this order for you on your behalf.
[08:28.62-08:38.27] Agent: That includes the authorization which only allows us to add these new discounts to your accounts and send out the [OCCUPATION] to install the order as we discussed on this call.
[08:38.44-08:40.32] Customer: So do I have a permission for that?
[08:40.65-08:47.63] Agent: Yes, sir. Perfect. So sir, in the end, do you have any other locations where you want the same service?
[08:48.62-08:54.43] Customer: Not right now. And like any kind of like home or any other business location?
[08:55.86-08:57.27] Customer: No, not right now.
[08:57.46-09:01.08] Agent: And what about the phonts on the same location like the phone lines?
[09:02.82-09:07.29] Agent: I think phone line'already on [ORGANIZATION] that location.
[09:07.75-09:09.70] Agent: O How many phone lines are activated?
[09:10.67-09:14.24] Customer: No, like telephone, like store phone, I don't know.
[09:14.27-09:16.21] Customer: Cell phone, Just telephone.
[09:16.40-09:18.39] Customer: No, no, no. I'm talking about the landlines.
[09:18.45-09:21.33] Agent: Are you using any landlines on this particular location?
[09:21.40-09:22.62] Agent: With [ORGANIZATION]?
[09:23.91-09:28.05] Customer: I believe so. I think it would come though, I'm not sure.
[09:29.79-09:32.41] Agent: And how many phone lines are activated over there?
[09:33.41-09:35.43] Customer: Just one. Just a landmin.
[09:35.89-09:39.79] Customer: The number is [PHONE_NUMBER].
[09:40.34-09:45.91] Agent: Yeah. Oh. So what we're gonna do, we're gonna simply bundle your phone line with this new Internet.
[09:46.62-09:50.37] Agent: Okay. And we can combine your both bills together.
[09:50.55-09:58.98] Agent: That will Simply cost you [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for the phone line and will make a simple one fixed bill of $[MONEY_AMOUNT] per [DURATION].
[09:59.08-10:00.27] Customer: Sounds good to you?
[10:01.65-10:06.63] Customer: Isn't there something where I'll save if I bundle it?
[10:07.01-10:11.03] Agent: Yes, let me explain you.
[10:11.41-10:19.43] Agent: When the [OCCUPATION] are there, they will be installing a new Internet modem and then they will be connecting your phone line with that new modem.
[10:19.50-10:26.38] Agent: Then you will be getting a local and long distance calling unlimitedly free and a 20 calling features.
[10:26.55-10:32.06] Agent: And your bills is going to be reduced for the phones and we can bundle it up with the Internet.
[10:32.09-10:40.14] Agent: So you will be having one single bill for both of the services, phones and the Internet under one single bill of $[MONEY_AMOUNT] per [DURATION] for both of the things.
[10:41.33-10:45.38] Customer: Okay, but see I don't need like long distance calling because it's the business
[10:47.57-10:48.61] Agent: that's totally your choice.
[10:48.64-10:51.19] Agent: If you want to use that you can use because it's a bundle.
[10:51.24-10:58.64] Agent: We are creating a bundle for you and these are the business extra features included in this bundle if you want to use these services you can use.
[10:58.68-11:00.92] Agent: If not, you can simply leave the way as it is.
[11:00.97-11:02.26] Agent: You can use the landline.
[11:03.16-11:12.61] Agent: Okay, perfect. So now we're going to simply send the text out and combine your phones with the Internet.
[11:12.76-11:15.02] Customer: And that was a regular landline, right?
[11:15.45-11:17.50] Customer: Yeah, just a regular landline.
[11:17.69-11:22.62] Customer: Like you guys are not using any kind of like toll free number or a fax line with.
[11:23.43-11:29.39] Customer: No, we have a fax number but it's like just with link to our printer.
[11:29.49-11:30.58] Customer: I have a fax.
[11:31.27-11:34.25] Agent: Okay, so do you have any idea about that number?
[11:37.72-11:47.41] Customer: I forgot the fax number but I know when the [OCCUPATION] comes I'll let them know or just you can put on the notes that I have a fax number and when the [OCCUPATION] comess I.
[11:48.05-11:49.43] Customer: I haven'written there.
[11:50.65-11:52.00] Agent: O. Okay, I got it.
[11:52.09-11:55.67] Agent: So in total you got one mainil line then one fax line, right?
[11:56.25-12:03.79] Agent: Yeah. And do you have any idea like the fax machine you are using, it's newer than [DATE_INTERVAL] or it's an older one?
[12:04.70-12:05.96] Customer: I have no idea.
[12:06.77-12:09.26] Agent: Like you got the printer with the fax machine, right?
[12:09.44-12:13.67] Customer: Yeah, it's newer. [DATE_INTERVAL] newer than [DATE_INTERVAL] if I'm not wrong.
[12:13.79-12:17.98] Agent: I got it. So as you got the one main number then the fax number.
[12:18.11-12:21.43] Agent: So we can bundle your bills together for your two phone lines.
[12:21.49-12:28.66] Agent: Like one Mainil line, one fax line plus the Internet under one single bill of $[TIME] per [DURATION].
[12:28.79-12:30.75] Agent: [MONEY_AMOUNT]. [MONEY_AMOUNT] for your phones.
[12:30.84-12:37.08] Agent: That is the much reduced amount and [MONEY_AMOUNT] for the Internet that will be makes a fixed bill of $[MONEY_AMOUNT] [MONEY_AMOUNT].
[12:37.10-12:37.77] Customer: Okay
[12:39.62-12:43.84] Customer: man, you're just making it more expensive and expensive as we keep talking.
[12:46.05-12:49.91] Agent: You already got the phone line so I'm just trying to bundle these phone lines together.
[12:50.34-12:56.03] Customer: I know, I know what you're doing but I'm just saying you start off at [MONEY_AMOUNT] hour, like at [TIME].
[12:56.89-12:58.98] Customer: Yes. I'm splitting bills.
[12:59.13-13:01.26] Agent: [MONEY_AMOUNT] is for the Internet.
[13:01.44-13:04.36] Agent: [MONEY_AMOUNT] contains your E phone line.
[13:06.67-13:08.61] Customer: I mean I understand that part.
[13:08.64-13:13.03] Customer: I'm just saying like it's getting like you're making it expensive.
[13:13.09-13:15.84] Customer: There's no way you can make it CM make it less.
[13:15.96-13:19.05] Customer: You can't bundle all that together for like $[MONEY_AMOUNT].
[13:22.00-13:24.89] Agent: Then you have to lower down your Internet speed.
[13:26.72-13:27.62] Customer: Okay,
[13:29.88-13:34.21] Agent: like this $[MONEY_AMOUNT] will be fixed for the next [DURATION] [DURATION].
[13:34.35-13:37.79] Agent: That'going to contain your two lines plus the Internet together.
[13:38.17-13:40.60] Agent: And then what's it going to be after much
[13:42.82-13:49.84] Customer: what sir? How much will the bill be after [DURATION] [DURATION] you can keep the same price as long as you want.
[13:49.89-13:52.12] Agent: Simply you can renetiate the same price.
[13:52.70-13:55.03] Customer: Okay. Or I can go cheaper too.
[13:55.74-13:59.70] Agent: Yeah, if there are some kind of promotions activated you can simply go for that.
[13:59.82-14:01.35] Agent: If not you can keep the same price.
[14:01.38-14:07.00] Customer: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay, so everything is good, right?
[14:07.71-14:11.61] Customer: Yeah, I just want a phone call when it gets near the end of my
[14:13.66-14:16.99] Customer: year. I want to get a reminder phone call this time.
[14:17.09-14:17.92] Customer: Yes, yes,
[14:19.38-14:25.80] Agent: you can put. Yes, I will be giving you a call on the next Monday just to give you the heads up on that.
[14:25.99-14:35.95] Agent: And then [OCCUPATION] will be calling you prior like [DURATION] [DURATION] or [DURATION] [DURATION] prior for their visit and they will be letting you know that they will be coming out at her business at this particular time.
[14:36.64-14:42.84] Agent: Okay. So in the end I'm just giving you a quick recap just to make sure we are on the same page.
[14:43.02-14:46.83] Agent: [DATE] [DATE] [DATE], between [TIME] [TIME] 12elf [OCCUPATION] will going to visit.
[14:47.16-14:54.36] Agent: They will be installing a free of cost new Internet modem inside your business connecting your two phone lines with that modem.
[14:54.53-14:59.66] Agent: And your new discounted bill for the next [DURATION] [DURATION] will just be $[TIME] per [DURATION].
[14:59.76-15:03.98] Agent: Thatnna contains one Internet with the speed of 1000 by 1000.
[15:04.13-15:06.36] Agent: Your main phone line, your fax line.
[15:06.41-15:17.40] Agent: Okay. Okay. And I will be mentioning that effects thing in the [OCCUPATION] notde because you does not have any kind of number here with you.
[15:17.53-15:19.14] Agent: So I'm not mentioning any kind of numbers.
[15:19.16-15:24.02] Agent: So just let the [OCCUPATION] know that this is a particular fax number, connect that with the Internet as well.
[15:24.04-15:29.16] Agent: Okay? Okay, Perfect. So, do you have any questions before I let you go?
[15:29.59-15:31.66] Customer: No, that's all. Perfect.
[15:31.71-15:35.87] Agent: So in the answer, I just need your permission to place out this order for you on your behalf.
[15:35.95-15:43.30] Agent: That includes your authorization, which only allows us to add these new discounts and send out other [OCCUPATION] to get this job done for you.
[15:43.42-15:45.12] Agent: Do we have a permission for that?
[15:45.54-15:48.77] Customer: Yeah. Perfect. So you got my number.
[15:48.86-15:53.03] Agent: If in any case you need any assistance, give me a call and I will be there for you.
[15:53.05-15:55.47] Customer: Okay? Okay, sounds good.
[15:55.62-16:03.16] Agent: And whenever you got into your business and get the fax number and the text id, please do give me a call so I can get that for you.
[16:03.54-16:05.38] Agent: I got you. Oh, perfect.
[16:05.42-16:06.52] Agent: Thanks a lot, sir.
[16:07.66-16:07.98] Agent: Bye.","Hello? Helloy, Is this [PERSON_NAME] [PERSON_NAME]? Who is this? This is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] from [ORGANIZATION]. MMI sir, how are you doing? Hey, how are you? I'm alla fine, thanks for asking. I'm calling you about your business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] that is located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. So right now I'm just trying to confirm whether you got the Internet service at the business location with [ORGANIZATION] or not. No","Hello? Helloy, Is this [PERSON_NAME] [PERSON_NAME]? Who is this? This is [PERSON_NAME] [PERSON_NAME], the [OCCUPATION] from [ORGANIZATION]. MMI sir, how are you doing? Hey, how are you? I'm alla fine, thanks for asking. I'm calling you about your business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] that is located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. So right now I'm just trying to confirm whether you got the Internet service at the business location with [ORGANIZATION] or not. No, they were saying that some wiring needs to be completed for me to get fiber. Yes. So we are just trying to reschedule that for you and unfortunately we got the fiber at that location so we can upgrade provided the services. So would you mind to reschedule the appointment so we can send out our [OCCUPATION]? Yeah. When would you be able to come out? Same [DURATION] next [DURATION] like [EVENT] [EVENT], [DATE] [DATE]. You can choose the same one [TIME] to [TIME] or you can go for [TIME] [TIME] [TIME]. We could do the [TIME] [TIME] [TIME]. [TIME] [TIME] [TIME], right? Yeah. For next Wednesday. Yes. And this is for the location. [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION], right? Yes sir. Yes sir. I got your email address as well. That is [EMAIL_ADDRESS] [EMAIL_ADDRESS], right? No, that's not correct. Can you please provide me the email address? Yeah, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] I got it [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Oh, thank you so much for providing with that. I just have the my system as well. So your name is [PERSON_NAME] [PERSON_NAME], right? Yes, I got it. And you are the owner of the [OCCUPATION] [OCCUPATION]. You are the [OCCUPATION] like the authorized person to make this decision. Yeah. And sir, to open up the new account I required the business xid for the business. Okay, can you please provide me that? I'm not at the location right now so I can. And would you mind to provide me the credit card credentials just to avoid the advanced payments? I want to get the bill sent to the store. Yes. No, your bills will be sending out to your stor location as it is. This is just if we got the advance payment and we can deduct that and we will be adjusting these payments in the next coming weekss. Must be like a $[MONEY_AMOUNT] advance payment required for that. What if I want to pay pay at this time when they're finished no, I'm not going to charge you that into your account. I'm just trying to get your credentials for the credit card like credit card number and all the credentials. I will pass this and submit the order for you. If there is an advanced payment required then you will be getting a call from the higher authorities. They will be letting you know that we will be going to like at $[MONEY_AMOUNT] and they will be getting some kind of like further information and they'll be deducting that for your account. And after the installation, the very first next bill you will be receiving. These advanced payments will be adjusted in that bill. So why basically [MONEY_AMOUNT]? Yes. Right now there's nothing any kind of like thing showing up as an advanced payment. But just to make you clear on all these things, I'll let you know about all these things. And I'm trying to gather all the required information so we can get this job done for you as smoothly as possible. Before I didn't have to give any credentials for grants, payment or anything. Mm h. I want to get the service. I don't know why you would need advance when I haven't gotten any service done from. No, no. Let me explain you sir. Right now I have no need like there is nothing any kind of requirement for these credentials. My job is just to gather all the information, place the appointment and submit the order. But if you got any kind of like if in my system is showing up as any kind of like advanceount required for the submission of your order, then I have to give you a call again to get all these credentials. So I'm just trying to confirm if you're like easy to provide me that information so we can go ahead and do that. If not we can simply schedule this appointment for you. Yeah, can we just schedule the appointment? Yes, sure, why not. So we can make this appointment for [DATE] [DATE] [DATE] between [TIME] [TIME] [TIME]. Yeah, that works perfect. So this is for the business [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And I'm talking with [PERSON_NAME] [PERSON_NAME], the authorized [OCCUPATION] for the business to authorize it to cn Right? Yes, perect I will to note down my callback number. Okay, that will be [PHONE_NUMBER] with [PHONE_NUMBER] [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. Yes. My name is [PERSON_NAME] [PERSON_NAME] and whenever you need anything, any assistance, feel free to give me a call and I will be there for you. And one more thing is that sir, for this installation [ORGANIZATION] is not going to charge you anything out of your pocket. [ORGANIZATION] will be sending you $[MONEY_AMOUNT] of Visa VCOD. That will going to compensate the $[MONEY_AMOUNT] [OCCUPATION] charges. Just to make sure you guys are not paying him on a single [MONEY_AMOUNT] out of your pocket for this installation. Okay. Okay. And now please note down the [OCCUPATION] passcode as well. The last [TIME] digits of the phone number on which we are talking, that will be [PASSWORD] [TIME]. Okay. That is going to be the passcode for the [OCCUPATION]. Just for the security purposes, when they'be visiting you, they'll be calling you prior to they coming and letting you know about the exact time when they will be visiting your business. Okay, sounds good. Same gentleman that came last time, Hopefully. But it might be a chance like someone will be like visiting you and it's hopefully it will be the same person, but I have no idea about that. Okay. And your. You want the speed of 1000 by 1000, right? Yeah. 1000. Yeah, yeah, perfect. So the new price of the 1000 by 1000 is $[MONEY_AMOUNT] per [DURATION]. So you will be getting a new Internet install at your business and the new discounted bill for the next [DURATION] [DURATION] will just be $[MONEY_AMOUNT] per [DURATION]. Okay. So that's all from my side. Do you have any questions before I wrap it up for you? No, that'all oh, perfect. So in the end I just need the permission to place out this order for you on your behalf. That includes the authorization which only allows us to add these new discounts to your accounts and send out the [OCCUPATION] to install the order as we discussed on this call. So do I have a permission for that? Yes, sir. Perfect. So sir, in the end, do you have any other locations where you want the same service? Not right now. And like any kind of like home or any other business location? No, not right now. And what about the phonts on the same location like the phone lines? I think phone line'already on [ORGANIZATION] that location. O How many phone lines are activated? No, like telephone, like store phone, I don't know. Cell phone, Just telephone. No, no, no. I'm talking about the landlines. Are you using any landlines on this particular location? With [ORGANIZATION]? I believe so. I think it would come though, I'm not sure. And how many phone lines are activated over there? Just one. Just a landmin. The number is [PHONE_NUMBER]. Yeah. Oh. So what we're gonna do, we're gonna simply bundle your phone line with this new Internet. Okay. And we can combine your both bills together. That will Simply cost you [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for the phone line and will make a simple one fixed bill of $[MONEY_AMOUNT] per [DURATION]. Sounds good to you? Isn't there something where I'll save if I bundle it? Yes, let me explain you. When the [OCCUPATION] are there, they will be installing a new Internet modem and then they will be connecting your phone line with that new modem. Then you will be getting a local and long distance calling unlimitedly free and a 20 calling features. And your bills is going to be reduced for the phones and we can bundle it up with the Internet. So you will be having one single bill for both of the services, phones and the Internet under one single bill of $[MONEY_AMOUNT] per [DURATION] for both of the things. Okay, but see I don't need like long distance calling because it's the business that's totally your choice. If you want to use that you can use because it's a bundle. We are creating a bundle for you and these are the business extra features included in this bundle if you want to use these services you can use. If not, you can simply leave the way as it is. You can use the landline. Okay, perfect. So now we're going to simply send the text out and combine your phones with the Internet. And that was a regular landline, right? Yeah, just a regular landline. Like you guys are not using any kind of like toll free number or a fax line with. No, we have a fax number but it's like just with link to our printer. I have a fax. Okay, so do you have any idea about that number? I forgot the fax number but I know when the [OCCUPATION] comes I'll let them know or just you can put on the notes that I have a fax number and when the [OCCUPATION] comess I. I haven'written there. O. Okay, I got it. So in total you got one mainil line then one fax line, right? Yeah. And do you have any idea like the fax machine you are using, it's newer than [DATE_INTERVAL] or it's an older one? I have no idea. Like you got the printer with the fax machine, right? Yeah, it's newer. [DATE_INTERVAL] newer than [DATE_INTERVAL] if I'm not wrong. I got it. So as you got the one main number then the fax number. So we can bundle your bills together for your two phone lines. Like one Mainil line, one fax line plus the Internet under one single bill of $[TIME] per [DURATION]. [MONEY_AMOUNT]. [MONEY_AMOUNT] for your phones. That is the much reduced amount and [MONEY_AMOUNT] for the Internet that will be makes a fixed bill of $[MONEY_AMOUNT] [MONEY_AMOUNT]. Okay man, you're just making it more expensive and expensive as we keep talking. You already got the phone line so I'm just trying to bundle these phone lines together. I know, I know what you're doing but I'm just saying you start off at [MONEY_AMOUNT] hour, like at [TIME]. Yes. I'm splitting bills. [MONEY_AMOUNT] is for the Internet. [MONEY_AMOUNT] contains your E phone line. I mean I understand that part. I'm just saying like it's getting like you're making it expensive. There's no way you can make it CM make it less. You can't bundle all that together for like $[MONEY_AMOUNT]. Then you have to lower down your Internet speed. Okay, like this $[MONEY_AMOUNT] will be fixed for the next [DURATION] [DURATION]. That'going to contain your two lines plus the Internet together. And then what's it going to be after much what sir? How much will the bill be after [DURATION] [DURATION] you can keep the same price as long as you want. Simply you can renetiate the same price. Okay. Or I can go cheaper too. Yeah, if there are some kind of promotions activated you can simply go for that. If not you can keep the same price. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay, so everything is good, right? Yeah, I just want a phone call when it gets near the end of my year. I want to get a reminder phone call this time. Yes, yes, you can put. Yes, I will be giving you a call on the next Monday just to give you the heads up on that. And then [OCCUPATION] will be calling you prior like [DURATION] [DURATION] or [DURATION] [DURATION] prior for their visit and they will be letting you know that they will be coming out at her business at this particular time. Okay. So in the end I'm just giving you a quick recap just to make sure we are on the same page. [DATE] [DATE] [DATE], between [TIME] [TIME] 12elf [OCCUPATION] will going to visit. They will be installing a free of cost new Internet modem inside your business connecting your two phone lines with that modem. And your new discounted bill for the next [DURATION] [DURATION] will just be $[TIME] per [DURATION]. Thatnna contains one Internet with the speed of 1000 by 1000. Your main phone line, your fax line. Okay. Okay. And I will be mentioning that effects thing in the [OCCUPATION] notde because you does not have any kind of number here with you. So I'm not mentioning any kind of numbers. So just let the [OCCUPATION] know that this is a particular fax number, connect that with the Internet as well. Okay? Okay, Perfect. So, do you have any questions before I let you go? No, that's all. Perfect. So in the answer, I just need your permission to place out this order for you on your behalf. That includes your authorization, which only allows us to add these new discounts and send out other [OCCUPATION] to get this job done for you. Do we have a permission for that? Yeah. Perfect. So you got my number. If in any case you need any assistance, give me a call and I will be there for you. Okay? Okay, sounds good. And whenever you got into your business and get the fax number and the text id, please do give me a call so I can get that for you. I got you. Oh, perfect. Thanks a lot, sir. Bye."
147,1267,6ea581f3baa34ab1920e8bf3b382e23f,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6ea581f3baa34ab1920e8bf3b382e23f_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9155627,0.915562696793003,368.0,686,686,1.8641304347826086,84,7,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,88.271,74,53,21,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:08.34-00:09.50] Agent: Last talk. Can we fix your pains?
[00:09.56-00:13.57] Customer: This is [PERSON_NAME]. Hi, yes, good afternoon.
[00:13.65-00:16.88] Agent: Have I reached a [OCCUPATION] [OCCUPATION]?
[00:17.57-00:20.72] Customer: Yes, you have. Okay, wonderful.
[00:20.89-00:22.36] Agent: My name is [PERSON_NAME].
[00:22.53-00:24.49] Agent: I'm calling you from [ORGANIZATION].
[00:24.59-00:39.60] Agent: We're an auto auction and I was trying to find a [OCCUPATION] that see if they are able to provide us some services on replacing glass on some of our vehicles.
[00:41.87-00:42.77] Agent: Okay,
[00:46.78-00:49.38] Agent: hang on. Let me see if there's something we can handle for you.
[00:49.40-00:51.28] Agent: One second please. Okay.
[00:51.87-00:52.60] Agent: [ORGANIZATION]
[00:54.55-00:58.95] Agent: [OCCUPATION] [OCCUPATION] replaces all types of glass for your home auto.
[00:59.06-01:04.08] Agent: Even at your business, there's never been a better time to beautify your home with glass.
[01:04.25-01:07.35] Agent: Exquisite decorative glass inserts for your entry door.
[01:07.50-01:11.96] Agent: A custom design shower enclosure, glass tabletops and mirrors.
[01:12.13-01:14.73] Agent: [OCCUPATION] [OCCUPATION] can do more than fix your panint.
[01:14.86-01:22.29] Agent: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[01:22.47-01:24.73] Agent: Most can be installed in a single day.
[01:24.86-01:28.26] Agent: Or update your entry doors with elegant decorative glass.
[01:28.43-01:33.75] Agent: Visit [URL] and see an amazing selection of glass patterns and finishes.
[01:33.92-01:37.36] Agent: We can also change the look of any room with a mirrored wall.
[01:37.44-01:42.49] Agent: Or protect your wood furniture with custom made glass tops with [OCCUPATION] [OCCUPATION].
[01:42.55-01:44.91] Agent: You'll always know the price up front.
[01:45.04-01:48.18] Agent: Before we start. Call the [OCCUPATION] [OCCUPATION].
[01:48.25-01:51.22] Agent: We'll f. Your pain we can handle.
[01:52.12-02:00.83] Customer: Ma'am. Yes, ma'am, I did speak to the owner and he said yes, this is probably something we can help you out with.
[02:00.90-02:08.12] Customer: He asked that I go ahead and set up an appointment form to come down and speak to you guys and see what it is you guys all have.
[02:08.25-02:14.00] Customer: Oh, perfect. Yes. That way we can go over in detail and we'll go from there.
[02:14.81-02:16.84] Agent: Okay, so let me just get some information.
[02:16.93-02:18.28] Agent: What's a good phone number?
[02:18.62-02:20.44] Agent: Okay, so my phone number
[02:26.12-02:26.87] Customer: [PHONE_NUMBER].
[02:29.88-02:33.34] Agent: Okay. And I assume you'd want this in the business name, correct?
[02:33.53-02:39.75] Customer: Correct. Which will be [ORGANIZATION] and that's [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [PERSON_NAME] [PERSON_NAME] [ORGANIZATION].
[02:41.88-02:43.90] Customer: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [PERSON_NAME] [PERSON_NAME] [ORGANIZATION].
[02:44.01-02:46.10] Agent: Okay, [ORGANIZATION] yes.
[02:47.93-02:50.54] Agent: All right. And your name is?
[02:50.96-02:54.81] Customer: My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:54.92-02:58.29] Customer: I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] for this location.
[02:58.96-03:02.78] Agent: Okay, great. So I'll just put you as our contact here.
[03:03.88-03:07.22] Agent: And what is the address location there?
[03:08.07-03:16.01] Customer: Okay, that would be [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[03:18.71-03:21.21] Customer: That's [LOCATION], [LOCATION].
[03:22.66-03:32.66] Customer: [LOCATION]. Okay, so I'm not sure if we.
[03:32.78-03:34.37] Agent: Let me check this out.
[03:35.10-03:35.84] Customer: Sure.
[03:47.56-03:51.38] Agent: So you are like in near [LOCATION] [LOCATION] area?
[03:52.16-03:54.94] Customer: No, this is [LOCATION] [LOCATION].
[03:55.93-03:57.50] Agent: So we're like about.
[03:57.84-04:00.70] Customer: Yeah, we're like [DURATION] [DURATION] and change to.
[04:00.73-04:01.62] Customer: [LOCATION] [LOCATION].
[04:03.88-04:06.22] Agent: Okay, so you're out [LOCATION].
[04:08.26-04:12.60] Customer: Yeah, I'm afraid our location doesn't do that area.
[04:13.78-04:20.08] Agent: Okay. Do we do all of [LOCATION] [LOCATION], and then we do [LOCATION] [LOCATION] [LOCATION] up in.
[04:20.87-04:24.46] Agent: We are close to [LOCATION] [LOCATION] because we have.
[04:24.52-04:26.49] Agent: We have some of the [LOCATION] [LOCATION]
[04:27.90-04:30.12] Agent: [OCCUPATION] patrol, like our area.
[04:30.46-04:33.97] Agent: Do you think the [LOCATION] [LOCATION] facility will be able to.
[04:34.12-04:35.74] Agent: To come to our location?
[04:36.36-04:44.45] Agent: Well, we handle both [LOCATION] [LOCATION], and so I'm looking here [LOCATION] [LOCATION], trying to find it on the map.
[04:47.15-04:49.86] Customer: We're, like, at the bottom of the lake.
[04:49.91-04:51.21] Customer: [LOCATION] [LOCATION].
[05:06.69-05:08.74] Agent: Yeah. You're on the other side, so.
[05:08.76-05:11.27] Agent: Yeah, that would not be in our service area.
[05:11.69-05:20.13] Agent: No. Okay. No, you have to check for another [OCCUPATION] [OCCUPATION] within that area.
[05:20.27-05:26.71] Agent: So do a search for one, you know, like, near you or near [LOCATION], but that is just outside of our.
[05:27.88-05:42.62] Agent: Our, unfortunately. Yeah. The only, like, locations that I basically have would be either [LOCATION] [LOCATION] or, like, [LOCATION] [LOCATION], because they're, like, aboutughly [DURATION] [DURATION] and something away.
[05:42.95-05:48.00] Agent: Yeah. So that definitely would be out of our area because we don't even go that close to the lake.
[05:48.06-05:54.54] Agent: We kind of cut off at, you know, like, the [LOCATION] area there.
[05:55.17-05:56.85] Agent: I got you. Okay.
[05:56.93-05:59.64] Agent: Oay. All right. Sorry about that.
[05:59.78-06:01.79] Customer: It's okay. Thank you for your time.
[06:02.56-06:04.58] Agent: You're welcome. You have a great day.
[06:05.32-06:05.56] Agent: Bye.","Last talk. Can we fix your pains? This is [PERSON_NAME]. Hi, yes, good afternoon. Have I reached a [OCCUPATION] [OCCUPATION]? Yes, you have. Okay, wonderful. My name is [PERSON_NAME]. I'm calling you from [ORGANIZATION]. We're an auto auction and I was trying to find a [OCCUPATION] that see if they are able to provide us some services on replacing glass on some of our vehicles. Okay, hang on. Let me see if there's something we can handle for you. One second please. Okay. [ORGANIZATION] [OCCUPATI","Last talk. Can we fix your pains? This is [PERSON_NAME]. Hi, yes, good afternoon. Have I reached a [OCCUPATION] [OCCUPATION]? Yes, you have. Okay, wonderful. My name is [PERSON_NAME]. I'm calling you from [ORGANIZATION]. We're an auto auction and I was trying to find a [OCCUPATION] that see if they are able to provide us some services on replacing glass on some of our vehicles. Okay, hang on. Let me see if there's something we can handle for you. One second please. Okay. [ORGANIZATION] [OCCUPATION] [OCCUPATION] replaces all types of glass for your home auto. Even at your business, there's never been a better time to beautify your home with glass. Exquisite decorative glass inserts for your entry door. A custom design shower enclosure, glass tabletops and mirrors. [OCCUPATION] [OCCUPATION] can do more than fix your panint. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Visit [URL] and see an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your wood furniture with custom made glass tops with [OCCUPATION] [OCCUPATION]. You'll always know the price up front. Before we start. Call the [OCCUPATION] [OCCUPATION]. We'll f. Your pain we can handle. Ma'am. Yes, ma'am, I did speak to the owner and he said yes, this is probably something we can help you out with. He asked that I go ahead and set up an appointment form to come down and speak to you guys and see what it is you guys all have. Oh, perfect. Yes. That way we can go over in detail and we'll go from there. Okay, so let me just get some information. What's a good phone number? Okay, so my phone number [PHONE_NUMBER]. Okay. And I assume you'd want this in the business name, correct? Correct. Which will be [ORGANIZATION] and that's [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [PERSON_NAME] [PERSON_NAME] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [PERSON_NAME] [PERSON_NAME] [ORGANIZATION]. Okay, [ORGANIZATION] yes. All right. And your name is? My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] for this location. Okay, great. So I'll just put you as our contact here. And what is the address location there? Okay, that would be [LOCATION] [LOCATION] [LOCATION] [LOCATION]. That's [LOCATION], [LOCATION]. [LOCATION]. Okay, so I'm not sure if we. Let me check this out. Sure. So you are like in near [LOCATION] [LOCATION] area? No, this is [LOCATION] [LOCATION]. So we're like about. Yeah, we're like [DURATION] [DURATION] and change to. [LOCATION] [LOCATION]. Okay, so you're out [LOCATION]. Yeah, I'm afraid our location doesn't do that area. Okay. Do we do all of [LOCATION] [LOCATION], and then we do [LOCATION] [LOCATION] [LOCATION] up in. We are close to [LOCATION] [LOCATION] because we have. We have some of the [LOCATION] [LOCATION] [OCCUPATION] patrol, like our area. Do you think the [LOCATION] [LOCATION] facility will be able to. To come to our location? Well, we handle both [LOCATION] [LOCATION], and so I'm looking here [LOCATION] [LOCATION], trying to find it on the map. We're, like, at the bottom of the lake. [LOCATION] [LOCATION]. Yeah. You're on the other side, so. Yeah, that would not be in our service area. No. Okay. No, you have to check for another [OCCUPATION] [OCCUPATION] within that area. So do a search for one, you know, like, near you or near [LOCATION], but that is just outside of our. Our, unfortunately. Yeah. The only, like, locations that I basically have would be either [LOCATION] [LOCATION] or, like, [LOCATION] [LOCATION], because they're, like, aboutughly [DURATION] [DURATION] and something away. Yeah. So that definitely would be out of our area because we don't even go that close to the lake. We kind of cut off at, you know, like, the [LOCATION] area there. I got you. Okay. Oay. All right. Sorry about that. It's okay. Thank you for your time. You're welcome. You have a great day. Bye."
148,695,37e0c143a86d4a4db3b5e3668c2974b0,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/37e0c143a86d4a4db3b5e3668c2974b0_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9038299,0.9038298860648554,433.0,1141,1141,2.6351039260969977,43,8,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.268,93,48,26,19,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.54-00:04.10] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION].
[00:04.20-00:05.11] Agent: My name is [PERSON_NAME].
[00:05.18-00:06.67] Agent: Are you calling for service?
[00:07.05-00:10.20] Agent: Yes, yeah, how can I help you?
[00:10.94-00:18.90] Customer: So I'm calling because I just bought a very old home in [LOCATION] and all the places I've called you not service area.
[00:19.00-00:20.88] Customer: So I found you guys online.
[00:21.34-00:25.91] Customer: I think that I have possibly a main drain clog.
[00:26.55-00:28.92] Customer: It's not severe. Everything is still working.
[00:28.95-00:30.64] Customer: There's no backup yet
[00:32.19-00:41.80] Customer: but what's been happening is if I have like the laundry and the shower going the toilet likeile like bubble and like shoot water.
[00:43.02-00:45.32] Agent: Oh yep. Yeah sounds like yes.
[00:45.39-00:46.94] Agent: Probably with that main line.
[00:47.12-00:48.74] Agent: Yeah we'd be able to get to scheduled.
[00:48.78-00:51.14] Agent: I know we definitely service [LOCATION].
[00:51.16-01:02.33] Agent: I know we have custom of an unmanned shop there too so yeah I can get you scheduled for something Know about how much is it for that Just because I mean I just moved so I m kind of poor right now.
[01:02.52-01:04.31] Agent: Oh yeeah. I totally understand.
[01:04.36-01:21.56] Agent: I know. So for our [OCCUPATION] to make the trip out there and then go through the diagnostic once he's on site it is just our usual service charge of the $[MONEY_AMOUNT] [MONEY_AMOUNT] and then once that determines the issue of course he's able to go over options in pricing from there and then he won't do any work until he gets your approval.
[01:21.91-01:25.44] Customer: Okay. And then do you know about how soon they come out?
[01:26.83-01:28.69] Agent: Yeah, I know. Checking.
[01:29.03-01:31.31] Customer: I'NOT too sure if we could do today.
[01:31.34-01:34.55] Agent: I know we certainly would be able to get someone out there Monday.
[01:34.58-01:39.69] Agent: But if you were looking for someone before the weekend I can double check and see if we can do today.
[01:40.34-01:41.94] Customer: If you could check that would be good.
[01:41.98-01:44.41] Customer: Otherwise I think I'm okay to wait if needed.
[01:44.94-01:47.75] Agent: Yeah, for sure. I will go check with my [ORGANIZATION] [ORGANIZATION] here.
[01:47.81-01:49.71] Agent: Is it okay if I put you on a brief hold?
[01:49.87-01:51.36] Customer: Yeah, of course. Take your time.
[01:51.54-01:52.90] Agent: Okay. Yeah. Thanks so much.
[01:52.95-01:53.89] Agent: Just a moment.
[01:59.28-02:03.16] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:03.30-02:07.36] IVR/System: We've been proudly serving [LOCATION] [LOCATION] since [DATE_INTERVAL].
[02:07.54-02:10.17] IVR/System: Our motto is 100% satisfaction.
[02:10.24-02:16.11] IVR/System: Today and in the future, we encourage customer input and promote an open door policy.
[02:16.25-02:18.10] IVR/System: Please share your thoughts with us.
[02:18.23-02:22.01] IVR/System: Your suggestions and insights can only help us improve.
[02:25.35-02:28.73] IVR/System: Introducing [ORGANIZATION] exclusive club membership.
[02:28.84-02:39.80] IVR/System: As a member of the club, not only is your home protected from leaky faucets, clogged drains, loss of power and failing equipment, you automatically go to the top of the line when you call.
[02:39.98-02:43.91] IVR/System: Ensure your home is protected for only $[MONEY_AMOUNT].
[02:50.81-02:54.66] IVR/System: Looking for Peace of mind Then routine maintenance is the answer.
[02:54.81-03:01.80] IVR/System: One of our Professional tune ups can extend the life of your furnace and AC systems and keep them running more efficiently.
[03:01.98-03:06.99] IVR/System: Ask us for details about our tune ups to keep your home running in tip top shape.
[03:10.91-03:13.59] IVR/System: Flickering lights or dead outlets got you down.
[03:13.73-03:15.42] IVR/System: Looking to make that kitchen upgrade?
[03:15.52-03:21.75] IVR/System: [ORGANIZATION] now offers professional electrical service from repairs to replacement to remodels.
[03:21.89-03:23.41] IVR/System: We've got you covered.
[03:29.50-03:40.00] IVR/System: Ouch. Hurting from your most recent energy bill, you may be able to save 30 to 50% off your energy costs with a high efficiency heating and cooling system.
[03:40.10-03:41.22] IVR/System: Don't hesitate.
[03:43.49-03:45.38] Agent: All right, thank you so much for holding there.
[03:45.45-03:47.20] Agent: So I did go and confirm.
[03:47.34-03:50.99] Agent: It sounds like we do have one [OCCUPATION] that is in the area today.
[03:51.16-03:55.61] Agent: He does have. I know he has a couple jobs still and will be.
[03:55.71-04:01.37] Agent: We're not too sure how long he'be on them, so I know just since we don't charge by the [DURATION], just charged by the job.
[04:01.43-04:05.00] Agent: So I can go ahead and try and get you on for today if he does have time.
[04:05.13-04:07.29] Agent: Otherwise if he doesn't, then we can go for Monday.
[04:07.31-04:08.34] Agent: If that would work.
[04:08.52-04:10.35] Customer: Yeah, that works. I'll be around.
[04:10.81-04:13.88] Agent: Awesome. Okay, I can get this started then.
[04:14.25-04:16.36] Agent: Yeah. What was your first and last name?
[04:16.86-04:20.83] Agent: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:23.94-04:27.37] Agent: Okay, perfect. And let me see.
[04:27.48-04:29.45] Agent: Yeah. What was the address out there?
[04:29.92-04:35.49] Agent: [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[04:35.60-04:38.50] Agent: And the zip code is [LOCATION].
[04:40.48-04:41.42] Agent: All right.
[04:43.39-04:47.01] Agent: Okay, perfect. And what was the best phone number to reach you at?
[04:52.93-04:54.38] Customer: Oay. Perfect.
[04:55.64-04:58.65] Agent: All right. And you said you are the owner of the home, right?
[04:58.83-05:08.08] Customer: Yes. Okay, perfect. And so it was when you run the laundry and when the shower is running at the same time, it will bubble up in that toilet.
[05:08.26-05:12.57] Customer: Yeah. And since that started now, when I flush the toilet, it almost is like.
[05:12.67-05:15.82] Customer: It flushes. Okay. But it's like kind of gurgling when it goes down.
[05:18.23-05:20.20] Agent: I'll get that. My notes here.
[05:24.06-05:27.05] Agent: But you haven't noticed any other plumbing issues around the home?
[05:28.14-05:32.99] Customer: Well, I think it's unrelated but for whatever reason my kitchen sink stopped working.
[05:33.11-05:35.69] Customer: But the spray now was all next to it work.
[05:36.06-05:41.64] Customer: But I think the faucet itself might just have something wrong with it.
[05:42.67-05:44.05] Agent: Okay, yeah, I can get that.
[05:44.09-05:45.38] Customer: Me here too.
[05:47.64-05:48.62] Agent: All right.
[05:50.56-05:58.92] Agent: Okay. And then I know ye it'll just be that $[MONEY_AMOUNT] service charge for us to make the trip out there and then diagnose the issues.
[05:58.98-06:07.05] Agent: And then yeah, once they're site, you can go over options and pricing from there and then if you do give them the approval, they should be able to get started today.
[06:07.23-06:11.04] Agent: If time permits. Otherwise, estimates are also valid for [DURATION] [DURATION].
[06:11.24-06:15.98] Customer: Okay. And then will they just call me if he will be coming out?
[06:16.71-06:19.19] Agent: Yeah, we'll give you that heads up phone call.
[06:19.29-06:22.73] Agent: Yeah, if everything works out all right, we'll give you a call once he's heading that way.
[06:22.84-06:28.01] Agent: Otherwise, as soon as we know if he's not able to today, I'll reach out and I can let you know.
[06:28.20-06:31.88] Customer: Okay. So I will know either way and about what time would be like cut up.
[06:31.92-06:35.57] Customer: Like if I don't hear from anybody by a certain time, I'KNOW it's not going to happen.
[06:37.25-06:59.12] Agent: I know I'm definitely going to reach out kind of as soon as I have some more information, but I know probably come maybe around [TIME] [TIME] is when we probably should have reached out to you by so I'm going to kind of keep your info on my desk here and I'll keep an eye on it for today and with any so I'KNOW by dinner time or y for [PERSON_NAME].
[06:59.54-07:00.50] Customer: Awesome. Well, thank you.
[07:00.52-07:02.76] Customer: You'been so helpful. Yeah, of course.
[07:02.81-07:07.01] Agent: I hope you have a great rest of your day and yeah, at the very least we'll talk to you a bit later.
[07:07.16-07:08.89] Customer: Okay, sounds good. Thank you.
[07:09.51-07:11.12] Agent: Of course. All right, bye.","It's a great day at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? Yes, yeah, how can I help you? So I'm calling because I just bought a very old home in [LOCATION] and all the places I've called you not service area. So I found you guys online. I think that I have possibly a main drain clog. It's not severe. Everything is still working. There's no backup yet but what's been happening is if I have like the laundry and the shower going the toilet likeile lik","It's a great day at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? Yes, yeah, how can I help you? So I'm calling because I just bought a very old home in [LOCATION] and all the places I've called you not service area. So I found you guys online. I think that I have possibly a main drain clog. It's not severe. Everything is still working. There's no backup yet but what's been happening is if I have like the laundry and the shower going the toilet likeile like bubble and like shoot water. Oh yep. Yeah sounds like yes. Probably with that main line. Yeah we'd be able to get to scheduled. I know we definitely service [LOCATION]. I know we have custom of an unmanned shop there too so yeah I can get you scheduled for something Know about how much is it for that Just because I mean I just moved so I m kind of poor right now. Oh yeeah. I totally understand. I know. So for our [OCCUPATION] to make the trip out there and then go through the diagnostic once he's on site it is just our usual service charge of the $[MONEY_AMOUNT] [MONEY_AMOUNT] and then once that determines the issue of course he's able to go over options in pricing from there and then he won't do any work until he gets your approval. Okay. And then do you know about how soon they come out? Yeah, I know. Checking. I'NOT too sure if we could do today. I know we certainly would be able to get someone out there Monday. But if you were looking for someone before the weekend I can double check and see if we can do today. If you could check that would be good. Otherwise I think I'm okay to wait if needed. Yeah, for sure. I will go check with my [ORGANIZATION] [ORGANIZATION] here. Is it okay if I put you on a brief hold? Yeah, of course. Take your time. Okay. Yeah. Thanks so much. Just a moment. Thank you for calling [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We've been proudly serving [LOCATION] [LOCATION] since [DATE_INTERVAL]. Our motto is 100% satisfaction. Today and in the future, we encourage customer input and promote an open door policy. Please share your thoughts with us. Your suggestions and insights can only help us improve. Introducing [ORGANIZATION] exclusive club membership. As a member of the club, not only is your home protected from leaky faucets, clogged drains, loss of power and failing equipment, you automatically go to the top of the line when you call. Ensure your home is protected for only $[MONEY_AMOUNT]. Looking for Peace of mind Then routine maintenance is the answer. One of our Professional tune ups can extend the life of your furnace and AC systems and keep them running more efficiently. Ask us for details about our tune ups to keep your home running in tip top shape. Flickering lights or dead outlets got you down. Looking to make that kitchen upgrade? [ORGANIZATION] now offers professional electrical service from repairs to replacement to remodels. We've got you covered. Ouch. Hurting from your most recent energy bill, you may be able to save 30 to 50% off your energy costs with a high efficiency heating and cooling system. Don't hesitate. All right, thank you so much for holding there. So I did go and confirm. It sounds like we do have one [OCCUPATION] that is in the area today. He does have. I know he has a couple jobs still and will be. We're not too sure how long he'be on them, so I know just since we don't charge by the [DURATION], just charged by the job. So I can go ahead and try and get you on for today if he does have time. Otherwise if he doesn't, then we can go for Monday. If that would work. Yeah, that works. I'll be around. Awesome. Okay, I can get this started then. Yeah. What was your first and last name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, perfect. And let me see. Yeah. What was the address out there? [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. And the zip code is [LOCATION]. All right. Okay, perfect. And what was the best phone number to reach you at? Oay. Perfect. All right. And you said you are the owner of the home, right? Yes. Okay, perfect. And so it was when you run the laundry and when the shower is running at the same time, it will bubble up in that toilet. Yeah. And since that started now, when I flush the toilet, it almost is like. It flushes. Okay. But it's like kind of gurgling when it goes down. I'll get that. My notes here. But you haven't noticed any other plumbing issues around the home? Well, I think it's unrelated but for whatever reason my kitchen sink stopped working. But the spray now was all next to it work. But I think the faucet itself might just have something wrong with it. Okay, yeah, I can get that. Me here too. All right. Okay. And then I know ye it'll just be that $[MONEY_AMOUNT] service charge for us to make the trip out there and then diagnose the issues. And then yeah, once they're site, you can go over options and pricing from there and then if you do give them the approval, they should be able to get started today. If time permits. Otherwise, estimates are also valid for [DURATION] [DURATION]. Okay. And then will they just call me if he will be coming out? Yeah, we'll give you that heads up phone call. Yeah, if everything works out all right, we'll give you a call once he's heading that way. Otherwise, as soon as we know if he's not able to today, I'll reach out and I can let you know. Okay. So I will know either way and about what time would be like cut up. Like if I don't hear from anybody by a certain time, I'KNOW it's not going to happen. I know I'm definitely going to reach out kind of as soon as I have some more information, but I know probably come maybe around [TIME] [TIME] is when we probably should have reached out to you by so I'm going to kind of keep your info on my desk here and I'll keep an eye on it for today and with any so I'KNOW by dinner time or y for [PERSON_NAME]. Awesome. Well, thank you. You'been so helpful. Yeah, of course. I hope you have a great rest of your day and yeah, at the very least we'll talk to you a bit later. Okay, sounds good. Thank you. Of course. All right, bye."
149,2568,b927df7f4e6a4f4494f74066931a56cf,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/b927df7f4e6a4f4494f74066931a56cf_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9038235,0.903823518696069,442.0,1043,1043,2.3597285067873304,85,5,"[EMAIL_ADDRESS], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,88.268,84,57,23,4,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.25-00:03.29] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:03.33-00:06.71] IVR/System: [ORGANIZATION], [ORGANIZATION]. For auto glass, press [PHONE_NUMBER].
[00:07.25-00:10.84] IVR/System: For any other type of glass, press [PHONE_NUMBER].
[00:20.14-00:22.17] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION], this is [PERSON_NAME].
[00:22.19-00:23.16] Agent: May I help you?
[00:23.77-00:35.70] Customer: Yes, hi, [PERSON_NAME]. We have a sliding glass door, and we're thinking about getting a doggy door insert or a cut in the glass or something like that.
[00:38.63-00:41.11] Agent: You do thatsoute? Yes.
[00:41.25-00:43.73] Agent: So let me tell you a little bit about how it works.
[00:44.31-00:50.80] Customer: I didn't want to do, you know, buy something y again and make it half, you know, half, you know, not half.
[00:50.88-00:52.58] Customer: I don. Want to say the word, but.
[00:52.78-00:55.08] Agent: Okay, go ahead. I'm sorry.
[00:55.58-01:11.00] Agent: So what we do is we would have to replace the glass unit in the moving part of the sliding glass door with a custom piece of glass with a notch out for the dog door to go in.
[01:11.17-01:18.65] Agent: So you would be replacing the glass in it because the glass that you have in it now is tempered.
[01:18.71-01:23.86] Agent: And to be up to code, that glass and any door has to be tempered.
[01:24.02-01:29.39] Agent: So we would replace that piece of glass with a new piece of glass with a custom notch out.
[01:30.30-01:34.20] Agent: And then we would get a dog door to put in that custom notch out.
[01:34.25-01:42.00] Agent: And we use [ORGANIZATION] [ORGANIZATION] dog doors, and they are specifically made for doggie doors in glass.
[01:45.44-01:47.97] Customer: And how much does this usually run?
[01:49.36-01:50.89] Agent: How big is your
[01:52.44-01:55.46] Customer: fighting glass? It's like a standard slider.
[01:55.51-01:56.58] Customer: I don't know. It's.
[01:57.67-01:59.66] Customer: It's a pretty standard slider.
[02:00.19-02:06.45] Agent: Okay, you could. I would need to get a couple of things from you, and then I would be able to give you an estimate.
[02:06.95-02:08.67] Customer: Okay, can you give me a ballpark?
[02:08.73-02:09.34] Agent: And.
[02:10.72-02:14.53] Agent: Okay, so they run anywhere.
[02:15.19-02:21.18] Agent: They can run anywhere from 1100 to,800 do.
[02:22.24-02:25.25] Agent: That's the ballpark. But if you could.
[02:25.59-02:37.62] Agent: If you could email me a picture of your door and the sides of it, like the glass from side, you know, from width glass to glass and then height glass to glass.
[02:38.16-02:44.82] Agent: And then if you could measure your dog from its shoulder down to its paws, I can give you an estimate.
[02:44.97-02:54.82] Agent: And then if that's something that you want to move forward on, we would come out and we would take final measurements of the glass so we would know how to order it.
[02:55.69-02:59.38] Agent: And we would order the glass and the dog door.
[02:59.72-03:02.70] Agent: And what happens is we can do this.
[03:02.73-03:08.12] Agent: And then when we take out that old piece of glass, you store it at your house.
[03:08.18-03:13.22] Agent: So if you ever move, we can put that old piece of glass back in for you.
[03:13.76-03:19.65] Agent: If you're trying to sell the house and you don't want a dog door in your house while you're trying to sell it.
[03:19.79-03:20.82] Agent: You know what I mean?
[03:21.81-03:26.80] Customer: And is this better than like putting it in a wall or door or something?
[03:26.90-03:31.94] Agent: I feel that it is because it's something that you can fix.
[03:32.44-03:38.53] Customer: You know, if sometimes we don't always have dogs, you know, in the future, if something.
[03:38.59-03:46.91] Customer: When something happens to our dog, if we don't replace our dog or if we move, then if you have it in the wall, it's permanent.
[03:47.57-03:54.31] Agent: Right. But if you put it in that sliding glass door, you can put that old piece of glass back in.
[03:55.13-04:00.86] Agent: Right. Okay. Okay. And plus, we don't do it in walls because then you have.
[04:01.00-04:05.63] Agent: Because we dont like monkeying around with the wires thats going through the wall and everything.
[04:06.19-04:09.38] Customer: Yeah. Some of the doors aren't sturdy enough.
[04:09.52-04:11.03] Customer: Yeah. Okay. Right, Right.
[04:11.09-04:12.00] Customer: This might be.
[04:13.22-04:15.25] Agent: This is called [ORGANIZATION], [ORGANIZATION].
[04:15.87-04:20.46] Agent: Yeah. And we have a sample of our dog door here at [ORGANIZATION] [ORGANIZATION].
[04:20.64-04:26.49] Agent: They are just so sturdy and such a clean, classy look.
[04:27.19-04:34.59] Agent: M It's not something that just that's thrown together kind of like [PERSON_NAME] painting glass does or anything.
[04:34.65-04:45.84] Agent: It's just a really nice quality job because I know if I do one of those inserts, it's going to come apart and looks at.
[04:45.90-04:49.58] Agent: Yes. These are made out of metal frames.
[04:51.40-05:01.25] Agent: There's two plastic. You know, once you take the ste door out with the deadbolt, you can take that out and then your dog can run in and out.
[05:01.43-05:04.13] Agent: And the flaps are really thick pl.
[05:04.17-05:10.94] Agent: Pl that are hinged with a piano hinge, so they are just really
[05:12.29-05:14.08] Agent: resistant, so no varmints.
[05:14.12-05:19.43] Agent: And that can get in when you don't have the dog door cover in, you know.
[05:19.81-05:26.92] Agent: And then if you go somewhere or something and you take a trip, you can put that cover back on with a deadbolt.
[05:26.98-05:30.26] Agent: So no one can, you know, get in or anything.
[05:30.81-05:37.33] Agent: Oay, but like I said, we do have them here at [ORGANIZATION] [ORGANIZATION] And you're absolutely welcome to come and look at them.
[05:37.35-05:39.03] Agent: They're called [ORGANIZATION] [ORGANIZATION].
[05:39.10-05:43.04] Agent: Dog doors and they are wonderful and they do go through glass.
[05:43.81-05:50.39] Customer: Okay. Will you send me your information and I'll send you a picture or the glass and everything day?
[05:51.30-05:57.28] Agent: Yeah, I can just give you our email right now and then you can email me everything and I'll get it quoted and sent to you tomorrow.
[05:57.38-06:03.09] Customer: Oay can you email me and then I'll have your email because I'm driving.
[06:03.15-06:06.92] Agent: Surek. Okay. What's your email grabber?
[06:06.98-06:13.62] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] so did you
[06:15.12-06:18.50] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:20.76-06:22.55] Agent: Okay, [EMAIL_ADDRESS].
[06:23.90-06:28.76] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:31.90-06:36.14] Agent: Okay, so just to repeat so I make sure that I've got it right, I've got graver.
[06:36.31-06:38.46] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[06:38.60-06:43.44] Customer: No, no. Why? [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:44.31-06:46.85] Customer: Oh, [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:47.26-06:51.56] Customer: Yeah. So [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[06:57.21-07:02.54] Agent: [URL]. Correct. Okay, I'll send that over to you right now.
[07:02.69-07:05.83] Customer: Okay. And what's the name of those dogy doors I'PUT up?
[07:05.90-07:06.97] Customer: What's the name of the dog?
[07:07.07-07:11.04] Customer: Security. Security, boss. Security, boss.
[07:11.09-07:11.88] Agent: Dog doors.
[07:14.98-07:17.73] Agent: Okay, perfect. Thank ll send your way.
[07:17.83-07:19.11] Agent: Thank you. Bye. Bye.
[07:19.26-07:19.74] Customer: You're welcome.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION], [ORGANIZATION]. For auto glass, press [PHONE_NUMBER]. For any other type of glass, press [PHONE_NUMBER]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION], this is [PERSON_NAME]. May I help you? Yes, hi, [PERSON_NAME]. We have a sliding glass door, and we're thinking about getting a doggy door insert or a cut in the glass or something like that. You do thatsoute? Yes. So let me tell you ","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION], [ORGANIZATION]. For auto glass, press [PHONE_NUMBER]. For any other type of glass, press [PHONE_NUMBER]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION], this is [PERSON_NAME]. May I help you? Yes, hi, [PERSON_NAME]. We have a sliding glass door, and we're thinking about getting a doggy door insert or a cut in the glass or something like that. You do thatsoute? Yes. So let me tell you a little bit about how it works. I didn't want to do, you know, buy something y again and make it half, you know, half, you know, not half. I don. Want to say the word, but. Okay, go ahead. I'm sorry. So what we do is we would have to replace the glass unit in the moving part of the sliding glass door with a custom piece of glass with a notch out for the dog door to go in. So you would be replacing the glass in it because the glass that you have in it now is tempered. And to be up to code, that glass and any door has to be tempered. So we would replace that piece of glass with a new piece of glass with a custom notch out. And then we would get a dog door to put in that custom notch out. And we use [ORGANIZATION] [ORGANIZATION] dog doors, and they are specifically made for doggie doors in glass. And how much does this usually run? How big is your fighting glass? It's like a standard slider. I don't know. It's. It's a pretty standard slider. Okay, you could. I would need to get a couple of things from you, and then I would be able to give you an estimate. Okay, can you give me a ballpark? And. Okay, so they run anywhere. They can run anywhere from 1100 to,800 do. That's the ballpark. But if you could. If you could email me a picture of your door and the sides of it, like the glass from side, you know, from width glass to glass and then height glass to glass. And then if you could measure your dog from its shoulder down to its paws, I can give you an estimate. And then if that's something that you want to move forward on, we would come out and we would take final measurements of the glass so we would know how to order it. And we would order the glass and the dog door. And what happens is we can do this. And then when we take out that old piece of glass, you store it at your house. So if you ever move, we can put that old piece of glass back in for you. If you're trying to sell the house and you don't want a dog door in your house while you're trying to sell it. You know what I mean? And is this better than like putting it in a wall or door or something? I feel that it is because it's something that you can fix. You know, if sometimes we don't always have dogs, you know, in the future, if something. When something happens to our dog, if we don't replace our dog or if we move, then if you have it in the wall, it's permanent. Right. But if you put it in that sliding glass door, you can put that old piece of glass back in. Right. Okay. Okay. And plus, we don't do it in walls because then you have. Because we dont like monkeying around with the wires thats going through the wall and everything. Yeah. Some of the doors aren't sturdy enough. Yeah. Okay. Right, Right. This might be. This is called [ORGANIZATION], [ORGANIZATION]. Yeah. And we have a sample of our dog door here at [ORGANIZATION] [ORGANIZATION]. They are just so sturdy and such a clean, classy look. M It's not something that just that's thrown together kind of like [PERSON_NAME] painting glass does or anything. It's just a really nice quality job because I know if I do one of those inserts, it's going to come apart and looks at. Yes. These are made out of metal frames. There's two plastic. You know, once you take the ste door out with the deadbolt, you can take that out and then your dog can run in and out. And the flaps are really thick pl. Pl that are hinged with a piano hinge, so they are just really resistant, so no varmints. And that can get in when you don't have the dog door cover in, you know. And then if you go somewhere or something and you take a trip, you can put that cover back on with a deadbolt. So no one can, you know, get in or anything. Oay, but like I said, we do have them here at [ORGANIZATION] [ORGANIZATION] And you're absolutely welcome to come and look at them. They're called [ORGANIZATION] [ORGANIZATION]. Dog doors and they are wonderful and they do go through glass. Okay. Will you send me your information and I'll send you a picture or the glass and everything day? Yeah, I can just give you our email right now and then you can email me everything and I'll get it quoted and sent to you tomorrow. Oay can you email me and then I'll have your email because I'm driving. Surek. Okay. What's your email grabber? [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] so did you [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Okay, [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Okay, so just to repeat so I make sure that I've got it right, I've got graver. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. No, no. Why? [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Oh, [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yeah. So [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [URL]. Correct. Okay, I'll send that over to you right now. Okay. And what's the name of those dogy doors I'PUT up? What's the name of the dog? Security. Security, boss. Security, boss. Dog doors. Okay, perfect. Thank ll send your way. Thank you. Bye. Bye. You're welcome."
150,860,4969a87e674848688af32ab3fb119b01,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/4969a87e674848688af32ab3fb119b01_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90374744,0.903747453416149,819.0,1932,1932,2.358974358974359,66,8,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.262,169,70,97,1,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.38-00:03.98] IVR/System: It's a great [DURATION] at [ORGANIZATION] [ORGANIZATION].
[00:04.08-00:05.05] Agent: My name is [PERSON_NAME].
[00:05.13-00:06.67] Agent: Are you calling for service?
[00:08.78-00:18.04] Customer: Yeah, I'm just not sure why this number if I'm trying to get ah, hold of a local
[00:20.09-00:21.65] Customer: place in my area.
[00:21.71-00:24.71] Customer: I thought this was for [LOCATION] [LOCATION], [LOCATION].
[00:26.00-00:30.16] Agent: Oh yes, I know we do service the [LOCATION] [LOCATION] area.
[00:30.20-00:31.55] Agent: I know we used to have a.
[00:31.69-00:33.70] Agent: It's now an unmanned shop down there.
[00:33.87-00:36.23] Agent: So our main office is located in [LOCATION].
[00:36.29-00:39.48] Agent: But we do have some [OCCUPATION] in the area.
[00:39.52-00:42.34] Agent: We dispatch them from their home kind of all throughout our service.
[00:42.43-00:50.09] Customer: Okay. Because I can't seem to locate a simple phone number and I think they just opened like [TIME].
[00:51.22-00:52.38] Customer: According to my phone.
[00:52.45-00:56.27] Customer: I've been googling for like the last [DURATION] [DURATION] or so.
[00:57.45-01:01.15] Customer: Yeah. So I, I would just talk to you then.
[01:01.18-01:04.31] Agent: It's [LOCATION]. You're just in [LOCATION], [LOCATION]?
[01:05.22-01:07.95] Agent: Yes, yeah, that's where our main office is located.
[01:08.58-01:10.48] Agent: But yeah, I can get something scheduled.
[01:10.53-01:12.28] Agent: Yeah. If you were looking for service.
[01:14.14-01:20.73] Customer: Yeah, I, a friend of mine, he had some work done at his previous house.
[01:20.79-01:25.56] Customer: Is it true that you guys come out and do free estimates?
[01:27.45-01:29.48] Agent: Y. If you're looking for a new installation?
[01:29.57-01:31.20] Agent: We do provide free estimates.
[01:31.29-01:37.41] Agent: Otherwise anything. If you're looking for us to repair or diagnose anything, it would be just.
[01:37.43-01:40.59] Customer: Are you. Yeaheah. It would be like a walk through of my place.
[01:40.66-01:43.40] Customer: I live in a condo, I'm in [LOCATION].
[01:43.46-01:44.78] Customer: [LOCATION] and
[01:46.16-01:48.09] Customer: pretty much all of my
[01:49.88-01:58.32] Customer: faucets, you know, you sinks, you, you turn them off and then they just keep doing a little drip and.
[01:58.46-02:03.24] Customer: But recently now my kitchen sink 1.
[02:03.30-02:18.00] Customer: When you turn the faucets or when you run water, somehow it seems to be leaking underneath what appears to be maybe like the base of the faucets.
[02:18.18-02:22.68] Customer: I have like a plastic tub under there, you know, catching water.
[02:22.74-02:31.33] Customer: It's real slow. But I thought as far as like if somebody comes out and then they get an idea of what it is, what kind of work.
[02:31.39-02:39.59] Customer: I'm looking to have both bathrooms, the kitchen, the laundry room, all the faucets replaced
[02:40.97-02:44.87] Customer: as well as the water shut off valves
[02:46.69-02:58.75] Customer: because I never touched those, you know, and I've been here for like [DURATION] [DURATION] and and you know, I think some of those shut off valves are kind of corroded.
[03:00.09-03:03.24] Customer: Oh right. Okay. If that makes sensee.
[03:03.33-03:07.16] Agent: Certainlyeah we can get something scheduled for sure.
[03:07.50-03:09.88] Agent: So let me get this started.
[03:10.94-03:22.68] Customer: Yeah. I don't know how big of a deal the problem, the kitchen sink one could develop into the other thing too is that if you're like taking notes or put stuff in your computer.
[03:23.13-03:25.63] Customer: My dad came out last
[03:27.24-03:36.81] Customer: Wednesday and Thursday, ripped out an old garbage disposal, mine and turned it into an addition, you know, a second working sink.
[03:37.51-03:50.18] Customer: But I don't, I'm also concerned, I don't know if he, I mean he definitely didn't get the drain pieces sitting in flush, you know with how the bummers party was applied.
[03:50.59-04:01.72] Customer: And I'm also wondering if that could pull up behind there because some sides sit up higher than the others and if that could be a potential leak also.
[04:02.34-04:06.49] Customer: So it's like a wide variety of things to try to cover my bases.
[04:07.99-04:09.75] Agent: Yeah, let me get thatne.
[04:09.77-04:10.65] Agent: Not here.
[04:21.20-04:23.88] Agent: And then I know I do have to quote of course.
[04:23.90-04:28.56] Agent: Yeah, he can get out there and give you estimates for the new faucets and everything like that.
[04:28.66-04:35.29] Agent: But if he is going to be looking at any issues needing to diagnose anything, I would just have to quote the $[MONEY_AMOUNT] service charge.
[04:35.43-04:38.07] Agent: But then of course from there once he determines.
[04:38.20-04:46.82] Agent: Yeah, if you are looking to maybe get some of that stuff replaced or repaired, he can give options and pricing from there and then he won't do any work until he gets your approval.
[04:46.87-04:52.36] Customer: Of course. Yeah, I would definitely be replacing, you know, because it's annoying.
[04:52.43-04:53.71] Customer: Just keep drip, drip.
[04:53.77-05:01.74] Customer: You know like I said, my main concern is the work that my dad did.
[05:01.88-05:14.15] Customer: And then also like I said the dripping from what seems to be under the base of the faucet, you know, under the kitchen sink leaking.
[05:15.10-05:33.80] Customer: And the other thing is I had a question is could a [OCCUPATION] buy all of their own stuff like go to a store, get faucets, the shut off valves and all that and then you guys would be willing to
[05:36.10-05:41.73] Agent: use the stuff I bought and stuff to do the work or.
[05:42.75-05:44.27] Agent: Yeah, for sure, I know.
[05:44.45-05:50.90] Agent: If you would like to supply parts we can work with you and get you pricing on that just would work out perfectly fine.
[05:50.99-05:54.78] Agent: I know. Versus if you did go with parts that we supplied.
[05:54.84-06:01.37] Agent: I know sometimes we'll have warranties and stuff like that but the [OCCUPATION], he kind of explain more once he's on site with you too.
[06:01.42-06:04.88] Agent: But certainly we can work y you would like to supply the parts.
[06:06.61-06:11.76] Customer: Okay. So at least it's somewhat local.
[06:11.85-06:13.82] Customer: You always just down the road.
[06:15.32-06:19.67] Customer: Any idea how many [DURATION] there could be before somebody could come out?
[06:21.32-06:24.29] Agent: Yeah, I know. If you're actually in, in [LOCATION].
[06:24.35-06:27.73] Agent: [LOCATION] we do have a [OCCUPATION] that will be in the area today.
[06:27.88-06:29.97] Agent: So we could do as soon as afternoon.
[06:30.07-06:33.09] Agent: Otherwise we can go into [DURATION] [DURATION] next [DURATION] as well.
[06:33.22-06:35.69] Agent: I know we're pretty open for the [LOCATION] [LOCATION] area.
[06:36.43-06:37.29] Customer: Okay.
[06:40.06-06:41.87] Customer: Because I'm about to leave for work.
[06:41.94-06:45.44] Customer: You know I work from like [TIME] to [TIME].
[06:45.75-06:51.17] Customer: But I'm in a condo here and I could see if I could
[06:53.02-06:58.05] Customer: find one of my neighbors and tell them be on the lookout for a.
[06:58.46-07:00.96] Customer: It would be a neighborhood vehicle.
[07:01.87-07:03.96] Customer: Yes, it'd be a neighborhood van.
[07:04.67-07:09.00] Customer: I know the vans are green and white with a big red letter.
[07:09.11-07:10.17] Customer: Stay neighborhood on it.
[07:10.22-07:12.93] Customer: Okay. Yeah. To come out and do an estimate thing.
[07:13.82-07:15.05] Customer: Yeah, for sure. Right.
[07:15.14-07:16.72] Customer: I know. Okay. Yeah.
[07:16.91-07:20.08] Agent: Could I give you my name and address and phone number?
[07:20.87-07:22.64] Agent: Yeah, I can take that down here.
[07:22.79-07:24.44] Agent: Yeah. What was your first and last?
[07:25.35-07:27.11] Agent: Because we're a security building.
[07:27.14-07:28.28] Agent: That's the other thing.
[07:28.35-07:31.13] Customer: I'm on [LOCATION] [LOCATION] on the [LOCATION] [LOCATION].
[07:31.22-07:32.44] Customer: My name is [PERSON_NAME].
[07:32.94-07:34.76] Customer: Last name is [PERSON_NAME].
[07:35.11-07:37.76] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:42.19-07:43.40] Agent: And then you said.
[07:44.70-07:50.29] Agent: I know, sorry, just super quick to clarify just because I know typically we don't do commercial.
[07:50.69-07:54.15] Agent: So are you the owner of the condo?
[07:54.89-07:59.27] Customer: Yeah. Okay. And you said it's for a security building?
[08:01.33-08:06.74] Customer: Well, it says secured entrance so that's why it would d be important to let somebody know.
[08:06.89-08:08.04] Customer: Hey, be on the lookout.
[08:08.09-08:10.00] Customer: It's going to be a neighborhood van.
[08:10.38-08:16.63] Customer: They're coming in. Do a walk through my unit and try to do some estimates.
[08:17.74-08:19.09] Agent: Okay. Yep, for sure.
[08:19.19-08:22.95] Customer: Sorry, I thought you meant it was like a security building, like something commercial.
[08:23.10-08:25.60] Customer: So just confirm. Oh no, no.
[08:26.77-08:32.01] Agent: Okay, perfect. We should be just fin there have need be there Just pop the front door open.
[08:32.07-08:36.55] Customer: Yeah. So I'm at [LOCATION]
[08:38.22-08:41.15] Customer: [LOCATION] [LOCATION] [LOCATION],
[08:43.27-08:49.57] Customer: [LOCATION] [LOCATION]. [LOCATION], [LOCATION]
[08:51.23-08:53.73] Customer: [LOCATION].
[08:56.27-08:58.33] Customer: My phone number is
[09:05.11-09:05.85] Customer: [PHONE_NUMBER].
[09:07.77-09:18.08] Customer: Perfect. And if somebody just call and leave whatever kind of messages, I can try to retrieve them at some of my breaks.
[09:19.46-09:21.29] Customer: Right? Yeah, for sure.
[09:21.46-09:26.00] Customer: I know. Just if you aren't planning on being on site there.
[09:26.65-09:32.34] Agent: I know, just if we do have to do any diagnostics, it would be the $99.99service charge.
[09:32.44-09:37.62] Agent: Otherwise. Yeah. If you were just looking for what it would be to get the faucets replaced.
[09:38.16-09:40.98] Agent: I know. Yah. He can kind of leave that estimate there for you.
[09:41.05-09:56.25] Agent: Otherwise I could take down a card number if you want him to do any diagnosing today, which would just be the [MONEY_AMOUNT] and then he'd be able to call with options and pricing if you'd like him toed with any work while he's there.
[09:56.43-10:04.27] Customer: All right, so just if I'm understanding you correctly, you're saying If I'm not on site, I get charged [MONEY_AMOUNT] [MONEY_AMOUNT] or.
[10:04.30-10:05.84] Customer: No, that's not what you're saying.
[10:06.34-10:17.46] Customer: Oh no, it's just I have to quote the $[MONEY_AMOUNT] service charge anyways, if he has to diagnose the issue with the garbage disposal and the leaks there, if you wanted those reppared.
[10:17.53-10:21.90] Customer: Otherwise if you just wanted to qu for kind of switching them out, he can do that.
[10:22.04-10:28.06] Customer: And I would just have to take down a card number if you're not going to be there just to secure me for the appointment.
[10:28.17-10:29.98] Agent: Okay. What do you mean card number?
[10:30.07-10:36.99] Customer: O oh, that's the other question I had is that I always paid by check.
[10:37.05-10:39.05] Customer: You guys love when the people show up.
[10:39.12-10:40.90] Customer: You know, I cut them a check.
[10:40.99-10:44.42] Customer: Or in this case, well, yeah, if.
[10:44.47-10:54.11] Customer: When the actual work would be done, then I would try to take the [DURATION] off of work or asked if I could come in later and I always write out a personal check.
[10:54.17-10:55.74] Customer: You guys don't accept that?
[10:56.40-10:58.06] Agent: Oh, no, we take checks for sure.
[10:58.09-11:06.66] Agent: I know. Just if you weren't going to be on site today and if you did want to do work, we would just have to secure payment before making the appointment.
[11:06.73-11:16.26] Agent: Otherwise, if today would just be given the estimates to get those replaced, we should be just fin and then can come back at a later time to do the work then.
[11:16.64-11:19.26] Customer: Okay, so you're saying just take down my
[11:20.97-11:24.67] Customer: credit or debit card information just for the time being in.
[11:24.82-11:25.91] Customer: Just in case.
[11:27.22-11:31.24] Agent: Yes, if you wanted him to diagnose the issues there.
[11:33.05-11:33.91] Customer: Okay.
[11:39.74-11:40.77] Agent: Oh, yeah, Just a second.
[11:40.82-11:43.98] Agent: I just put you on speakermm.
[11:44.04-11:45.14] Customer: I guess I'm confused.
[11:45.24-11:46.00] Customer: I mean.
[11:50.72-11:54.05] Customer: All right. Could I think that part of it over?
[11:54.08-12:02.10] Customer: I thought it was probably just a quick switch out, but I hadn't considered like diagnosing anything.
[12:02.96-12:05.99] Customer: Could I try to call back later on?
[12:06.05-12:09.20] Customer: Hopefully like before launch or.
[12:09.30-12:11.50] Customer: That's going to be too late probably then.
[12:12.91-12:14.51] Agent: I know. What's that?
[12:14.63-12:17.99] Agent: Just kind of. Just depending on what our schedule will look like.
[12:18.17-12:20.67] Agent: I know it's looking pretty open right now.
[12:20.84-12:27.38] Agent: It might change as the [DURATION] goes on, but I can keep your information here and just kind of note that you might be calling back.
[12:28.48-12:34.42] Agent: Oay. Yeah. That $[MONEY_AMOUNT] service charge only applies if he's diagnosing anything once he's there.
[12:34.51-12:42.17] Agent: So that would be for like the garbage disposal if you weren't looking to get that just kind of.
[12:42.24-12:44.47] Agent: Or the removal of the garbage.
[12:44.57-12:45.65] Unknown: ##al, if it's already.
[12:45.96-12:48.29] Agent: Yeah, it's like I said, it's.
[12:48.88-12:50.82] Agent: Yeah, it's already been removed.
[12:50.91-13:03.01] Customer: That's I'm saying it's turned into two sinks, you know, But I'm just worried about how that the drains aren't sitting in there flush with the [OCCUPATION] putty.
[13:04.51-13:06.83] Customer: But I got to get going here.
[13:06.85-13:08.62] Customer: I gotta run to work.
[13:09.24-13:12.87] Customer: But yeah, I will just put that.
[13:12.93-13:21.46] Customer: I will try to call back just a little bit later to decide to give this card information then.
[13:22.00-13:24.64] Agent: Ye. For sure. Yeah, that's completely okayay.
[13:24.70-13:27.20] Agent: So yeah, I'll keep this here and then.
[13:27.32-13:30.05] Agent: Yeah, I guess we'll talk to you a bit later then once you call back.
[13:30.20-13:31.86] Customer: Okay. All right. Thank you.
[13:32.32-13:33.73] Agent: Yeah, of course. All right.
[13:33.76-13:34.41] Agent: Have a good one.
[13:34.48-13:36.00] Customer: Okay, you too. All.","It's a great [DURATION] at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? Yeah, I'm just not sure why this number if I'm trying to get ah, hold of a local place in my area. I thought this was for [LOCATION] [LOCATION], [LOCATION]. Oh yes, I know we do service the [LOCATION] [LOCATION] area. I know we used to have a. It's now an unmanned shop down there. So our main office is located in [LOCATION]. But we do have some [OCCUPATION] in the area. We dispatch th","It's a great [DURATION] at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? Yeah, I'm just not sure why this number if I'm trying to get ah, hold of a local place in my area. I thought this was for [LOCATION] [LOCATION], [LOCATION]. Oh yes, I know we do service the [LOCATION] [LOCATION] area. I know we used to have a. It's now an unmanned shop down there. So our main office is located in [LOCATION]. But we do have some [OCCUPATION] in the area. We dispatch them from their home kind of all throughout our service. Okay. Because I can't seem to locate a simple phone number and I think they just opened like [TIME]. According to my phone. I've been googling for like the last [DURATION] [DURATION] or so. Yeah. So I, I would just talk to you then. It's [LOCATION]. You're just in [LOCATION], [LOCATION]? Yes, yeah, that's where our main office is located. But yeah, I can get something scheduled. Yeah. If you were looking for service. Yeah, I, a friend of mine, he had some work done at his previous house. Is it true that you guys come out and do free estimates? Y. If you're looking for a new installation? We do provide free estimates. Otherwise anything. If you're looking for us to repair or diagnose anything, it would be just. Are you. Yeaheah. It would be like a walk through of my place. I live in a condo, I'm in [LOCATION]. [LOCATION] and pretty much all of my faucets, you know, you sinks, you, you turn them off and then they just keep doing a little drip and. But recently now my kitchen sink 1. When you turn the faucets or when you run water, somehow it seems to be leaking underneath what appears to be maybe like the base of the faucets. I have like a plastic tub under there, you know, catching water. It's real slow. But I thought as far as like if somebody comes out and then they get an idea of what it is, what kind of work. I'm looking to have both bathrooms, the kitchen, the laundry room, all the faucets replaced as well as the water shut off valves because I never touched those, you know, and I've been here for like [DURATION] [DURATION] and and you know, I think some of those shut off valves are kind of corroded. Oh right. Okay. If that makes sensee. Certainlyeah we can get something scheduled for sure. So let me get this started. Yeah. I don't know how big of a deal the problem, the kitchen sink one could develop into the other thing too is that if you're like taking notes or put stuff in your computer. My dad came out last Wednesday and Thursday, ripped out an old garbage disposal, mine and turned it into an addition, you know, a second working sink. But I don't, I'm also concerned, I don't know if he, I mean he definitely didn't get the drain pieces sitting in flush, you know with how the bummers party was applied. And I'm also wondering if that could pull up behind there because some sides sit up higher than the others and if that could be a potential leak also. So it's like a wide variety of things to try to cover my bases. Yeah, let me get thatne. Not here. And then I know I do have to quote of course. Yeah, he can get out there and give you estimates for the new faucets and everything like that. But if he is going to be looking at any issues needing to diagnose anything, I would just have to quote the $[MONEY_AMOUNT] service charge. But then of course from there once he determines. Yeah, if you are looking to maybe get some of that stuff replaced or repaired, he can give options and pricing from there and then he won't do any work until he gets your approval. Of course. Yeah, I would definitely be replacing, you know, because it's annoying. Just keep drip, drip. You know like I said, my main concern is the work that my dad did. And then also like I said the dripping from what seems to be under the base of the faucet, you know, under the kitchen sink leaking. And the other thing is I had a question is could a [OCCUPATION] buy all of their own stuff like go to a store, get faucets, the shut off valves and all that and then you guys would be willing to use the stuff I bought and stuff to do the work or. Yeah, for sure, I know. If you would like to supply parts we can work with you and get you pricing on that just would work out perfectly fine. I know. Versus if you did go with parts that we supplied. I know sometimes we'll have warranties and stuff like that but the [OCCUPATION], he kind of explain more once he's on site with you too. But certainly we can work y you would like to supply the parts. Okay. So at least it's somewhat local. You always just down the road. Any idea how many [DURATION] there could be before somebody could come out? Yeah, I know. If you're actually in, in [LOCATION]. [LOCATION] we do have a [OCCUPATION] that will be in the area today. So we could do as soon as afternoon. Otherwise we can go into [DURATION] [DURATION] next [DURATION] as well. I know we're pretty open for the [LOCATION] [LOCATION] area. Okay. Because I'm about to leave for work. You know I work from like [TIME] to [TIME]. But I'm in a condo here and I could see if I could find one of my neighbors and tell them be on the lookout for a. It would be a neighborhood vehicle. Yes, it'd be a neighborhood van. I know the vans are green and white with a big red letter. Stay neighborhood on it. Okay. Yeah. To come out and do an estimate thing. Yeah, for sure. Right. I know. Okay. Yeah. Could I give you my name and address and phone number? Yeah, I can take that down here. Yeah. What was your first and last? Because we're a security building. That's the other thing. I'm on [LOCATION] [LOCATION] on the [LOCATION] [LOCATION]. My name is [PERSON_NAME]. Last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And then you said. I know, sorry, just super quick to clarify just because I know typically we don't do commercial. So are you the owner of the condo? Yeah. Okay. And you said it's for a security building? Well, it says secured entrance so that's why it would d be important to let somebody know. Hey, be on the lookout. It's going to be a neighborhood van. They're coming in. Do a walk through my unit and try to do some estimates. Okay. Yep, for sure. Sorry, I thought you meant it was like a security building, like something commercial. So just confirm. Oh no, no. Okay, perfect. We should be just fin there have need be there Just pop the front door open. Yeah. So I'm at [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. [LOCATION], [LOCATION] [LOCATION]. My phone number is [PHONE_NUMBER]. Perfect. And if somebody just call and leave whatever kind of messages, I can try to retrieve them at some of my breaks. Right? Yeah, for sure. I know. Just if you aren't planning on being on site there. I know, just if we do have to do any diagnostics, it would be the $99.99service charge. Otherwise. Yeah. If you were just looking for what it would be to get the faucets replaced. I know. Yah. He can kind of leave that estimate there for you. Otherwise I could take down a card number if you want him to do any diagnosing today, which would just be the [MONEY_AMOUNT] and then he'd be able to call with options and pricing if you'd like him toed with any work while he's there. All right, so just if I'm understanding you correctly, you're saying If I'm not on site, I get charged [MONEY_AMOUNT] [MONEY_AMOUNT] or. No, that's not what you're saying. Oh no, it's just I have to quote the $[MONEY_AMOUNT] service charge anyways, if he has to diagnose the issue with the garbage disposal and the leaks there, if you wanted those reppared. Otherwise if you just wanted to qu for kind of switching them out, he can do that. And I would just have to take down a card number if you're not going to be there just to secure me for the appointment. Okay. What do you mean card number? O oh, that's the other question I had is that I always paid by check. You guys love when the people show up. You know, I cut them a check. Or in this case, well, yeah, if. When the actual work would be done, then I would try to take the [DURATION] off of work or asked if I could come in later and I always write out a personal check. You guys don't accept that? Oh, no, we take checks for sure. I know. Just if you weren't going to be on site today and if you did want to do work, we would just have to secure payment before making the appointment. Otherwise, if today would just be given the estimates to get those replaced, we should be just fin and then can come back at a later time to do the work then. Okay, so you're saying just take down my credit or debit card information just for the time being in. Just in case. Yes, if you wanted him to diagnose the issues there. Okay. Oh, yeah, Just a second. I just put you on speakermm. I guess I'm confused. I mean. All right. Could I think that part of it over? I thought it was probably just a quick switch out, but I hadn't considered like diagnosing anything. Could I try to call back later on? Hopefully like before launch or. That's going to be too late probably then. I know. What's that? Just kind of. Just depending on what our schedule will look like. I know it's looking pretty open right now. It might change as the [DURATION] goes on, but I can keep your information here and just kind of note that you might be calling back. Oay. Yeah. That $[MONEY_AMOUNT] service charge only applies if he's diagnosing anything once he's there. So that would be for like the garbage disposal if you weren't looking to get that just kind of. Or the removal of the garbage. ##al, if it's already. Yeah, it's like I said, it's. Yeah, it's already been removed. That's I'm saying it's turned into two sinks, you know, But I'm just worried about how that the drains aren't sitting in there flush with the [OCCUPATION] putty. But I got to get going here. I gotta run to work. But yeah, I will just put that. I will try to call back just a little bit later to decide to give this card information then. Ye. For sure. Yeah, that's completely okayay. So yeah, I'll keep this here and then. Yeah, I guess we'll talk to you a bit later then once you call back. Okay. All right. Thank you. Yeah, of course. All right. Have a good one. Okay, you too. All."
151,3083,f01651ea4d7f4a84aaad27fc386cb986,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/f01651ea4d7f4a84aaad27fc386cb986_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9036372,0.9036371649484536,534.0,1164,1164,2.1797752808988764,55,8,"[DURATION], [GENDER_SEXUALITY], [INJURY], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.255,106,65,41,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.81-00:03.35] Agent: Hello, this is [PERSON_NAME] on [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:04.70-00:05.67] Customer: Hi [PERSON_NAME].
[00:07.42-00:12.71] Customer: My name is [PERSON_NAME] and I are having some issues in the attic.
[00:13.81-00:15.68] Agent: Okay. What on. On.
[00:16.18-00:23.14] Customer: So it seems we have or had out a food and I can.
[00:23.21-00:25.80] Customer: I could hear noises like scratching.
[00:26.34-00:29.20] Customer: Right. And little B.
[00:30.02-00:41.28] Customer: And now I don't hear the noises as much, but I do see or it is a strong stench.
[00:44.51-00:47.12] Agent: Okay. How long has that odor been going on?
[00:47.83-00:52.01] Customer: So I would say probably [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[00:52.78-00:55.41] Agent: Oay. So I did.
[00:55.58-01:00.41] Customer: I could see a ran actually enter from the garage.
[01:00.98-01:03.41] Agent: Okay. Like a breezeway connection.
[01:04.39-01:08.92] Customer: Sorry, is it a breezeway connection from the garage the house?
[01:09.31-01:10.58] Agent: It's a breezay connection.
[01:10.64-01:13.86] Agent: Correct. Okay. So I put a camera there.
[01:13.94-01:15.55] Customer: I could see it enter.
[01:15.67-01:18.92] Customer: And then the last I saw is left.
[01:19.31-01:22.00] Customer: That's where I kind of closed the garage.
[01:22.07-01:27.61] Customer: But I left the garage opening still there from where they were entering the brway.
[01:28.50-01:31.14] Agent: Okay. Just for them to.
[01:31.19-01:34.71] Customer: At least if they are inside, then they can come out, right?
[01:34.85-01:39.17] Agent: Sure. How many [DURATION] ago did you close the garage?
[01:42.39-01:45.41] Customer: That was probably [DURATION] [DURATION] ago.
[01:46.98-01:57.00] Agent: Okay. So it is possible that one left and one might still be there, but that garage opening will open.
[01:57.39-02:04.81] Customer: However, I could hear scratches and then there was a location where I could get most of the scratches.
[02:05.42-02:11.37] Customer: And that's where I opened up a portion of the sheet rock just to give them a way out.
[02:12.93-02:15.66] Agent: Okay. If they came out of the sheet rock, where would they.
[02:15.73-02:16.64] Customer: Where would they go?
[02:16.74-02:18.73] Customer: Into your house. In the house?
[02:18.79-02:23.06] Customer: Yeah. So I closed all the doors and basically kept it that way.
[02:23.88-02:26.04] Customer: However, I've not seen them come out.
[02:26.12-02:28.99] Customer: Now I get that stench from there.
[02:29.37-02:33.19] Agent: Right. So it's possible that,
[02:34.56-02:41.49] Agent: you know, it sounds like when you shut the garage off that there was one still in there and, you know, sounds like it died.
[02:41.56-02:47.09] Agent: Obviously, you know, what's happening right now is thatoon there's a lot of raccoons getting in people's house.
[02:47.28-02:48.71] Agent: Most all of them.
[02:48.81-02:55.51] Agent: Almost every single raccoon that's getting in somebody's house right now is a [GENDER_SEXUALITY] that has had babies.
[02:55.69-03:04.34] Agent: So it could be that the babies were in the house and you closed it off and mom couldn't get back to them and then the babies died.
[03:05.72-03:07.94] Agent: That is a part of way.
[03:08.26-03:12.63] Customer: What's that? But they could have fallen between the walls, right?
[03:12.77-03:15.09] Customer: O absolutely. Definitely could have fallen.
[03:15.14-03:22.08] Customer: I mean, and that could be because mom didn't come home and they basically started moving around and fell down in the wall.
[03:22.11-03:23.97] Customer: And sure enough, yes, they died.
[03:25.54-03:27.60] Agent: So what zip code are you in?
[03:28.50-03:30.28] Customer: [LOCATION] [LOCATION] [LOCATION]
[03:34.65-03:37.59] Customer: [LOCATION] yeah, yeah. [LOCATION],
[03:38.93-03:45.31] Agent: is that you? Are you east or west of [LOCATION]?
[03:47.53-03:50.05] Customer: So I am depending on where you are.
[03:50.11-03:54.87] Customer: I'm at the [LOCATION] and [ORGANIZATION] the [LOCATION] full croping.
[03:56.41-03:57.82] Agent: Right oay.
[03:59.87-04:02.16] Agent: Yeah. I mean we can definitely help you out.
[04:02.94-04:06.72] Agent: You know, it would be us coming out, doing an inspection.
[04:09.78-04:11.16] Agent: You know, it,
[04:12.59-04:17.93] Agent: our, our plan or what we would do is, is, you know, one we want to determine.
[04:19.11-04:21.01] Agent: You know, it sounds like it's the raccoons.
[04:21.06-04:29.62] Agent: I mean, obviously you saw a raccoon, but we would make sure that, you know, try to figure out whether or not there's still any live raccoons in there.
[04:30.61-04:32.46] Agent: Even though you're not hearing any noises.
[04:33.52-04:41.62] Agent: You know, we can help you with locating the dead animal and removing the dead animal
[04:43.64-04:47.35] Agent: and then let you know what we can do to close things off.
[04:47.44-04:49.46] Agent: You know, if you want to have the breezeway.
[04:49.65-04:54.36] Agent: Are you looking to get that breezeway screened so that animals can't get through it?
[04:55.50-05:04.10] Agent: So once you remove and identify and make sure that there's nothing in there, then I can easily close up the bree.
[05:04.16-05:06.60] Agent: It's only a small portion that was open.
[05:07.25-05:14.80] Agent: Okay, so you are really looking for just someone to come out and find or remove the dead animal.
[05:15.30-05:19.57] Customer: Yeah. And if there's an active one in there, then it up that too, correct?
[05:19.63-05:21.04] Customer: Sure, sure, sure.
[05:24.01-05:37.88] Agent: So basically the way it would work with us is that if we come out and find and remove the dead animal, it's [MONEY_AMOUNT] plus taxs if we do not find the animal.
[05:39.13-05:44.19] Agent: If there is still $[MONEY_AMOUNT] trip charge for looking for that animal.
[05:46.14-05:50.96] Agent: And that's basically, you know, that's how it would work.
[05:51.11-06:03.67] Agent: If it turns out there has to be animals removed, like live ones that we had to set traps for or something like that, we would give you a price for that based on what that's going to look like.
[06:03.70-06:07.25] Customer: What do we need to do to get the animals out?
[06:08.06-06:15.31] Agent: Whether we are inall a one way door or put a trap or, you know, just really depends on the exact situation.
[06:15.44-06:20.55] Agent: We want to see what's going on before we decide how we would get any live animals out.
[06:21.88-06:26.31] Agent: And this will mean that you will need to [INJURY] [INJURY] cheet drop, right?
[06:26.64-06:36.25] Agent: Oh, I mean, yeah, there's a really good chance of that, you know, so absolutely we will cut and remove the dead animal.
[06:36.35-06:44.49] Agent: But you know, you would need to have somebody repair sheetrock after it's been [INJURY] [INJURY].
[06:45.19-06:47.08] Customer: We don't have the sheet rock back.
[06:47.23-06:51.00] Customer: Okay. Would you at least put it back and then I get someone to repair it.
[06:51.70-06:53.50] Agent: Sure. I mean, yeah, if.
[06:53.64-06:55.88] Agent: If that is applicable.
[06:56.55-07:02.08] Agent: Absolutely. And more times than not, it always is that we can set it right back in that spot
[07:03.35-07:13.06] Agent: and may possibly even put some screws to, you know, hold it in place or minimally put duct tape over the seams
[07:15.00-07:17.01] Agent: to hold it. Hold it in place.
[07:17.63-07:18.64] Agent: But, yeah, we can.
[07:18.70-07:20.05] Agent: Yeah, we can do that.
[07:20.24-07:22.75] Agent: Yeah. Because it's so hot outside.
[07:22.93-07:24.06] Agent: That'good
[07:26.68-07:29.33] Customer: Until I am able to get someone to repair it, right?
[07:29.95-07:35.80] Customer: Yes, sir. Yeah. Okay, so how soon can you all come up?
[07:39.98-07:41.74] Agent: I would need to.
[07:41.89-07:43.00] Agent: Let me get
[07:45.21-07:45.95] Agent: a.
[07:47.65-07:51.43] Customer: I'm driving at the moment, so bear with me for a second here.
[07:51.54-07:53.39] Agent: What is. What is your name?
[07:54.10-07:56.60] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME].
[07:57.33-08:00.06] Agent: I'm sorry, how do you spell it?
[08:00.23-08:03.79] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[08:03.96-08:05.02] Customer: [PERSON_NAME] [PERSON_NAME].
[08:06.25-08:08.14] Agent: Okay. Oops.
[08:09.96-08:14.63] Agent: Okay. And what is the best number to reach you at?
[08:14.72-08:19.62] Agent: Because it's going to take me [DURATION] [DURATION] [DURATION] to look at, check things out and call you right back.
[08:32.14-08:34.72] Agent: Okay. Give me. Give me.
[08:34.87-08:46.95] Agent: Give me just [DURATION] [DURATION] [DURATION] and get to a stopping point and let me check with some of my [OCCUPATION] and see how I can, you know, what an ASAP moment might look like.
[08:47.01-08:49.37] Agent: How soon we get over there and I'll call you right back.
[08:49.90-08:51.66] Agent: Okay. All right, thank you.","Hello, this is [PERSON_NAME] on [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Hi [PERSON_NAME]. My name is [PERSON_NAME] and I are having some issues in the attic. Okay. What on. On. So it seems we have or had out a food and I can. I could hear noises like scratching. Right. And little B. And now I don't hear the noises as much, but I do see or it is a strong stench. Okay. How long has that odor been going on? So I would say probably [DURATION] [DURATION] [DURATION] [DURATION] [DU","Hello, this is [PERSON_NAME] on [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Hi [PERSON_NAME]. My name is [PERSON_NAME] and I are having some issues in the attic. Okay. What on. On. So it seems we have or had out a food and I can. I could hear noises like scratching. Right. And little B. And now I don't hear the noises as much, but I do see or it is a strong stench. Okay. How long has that odor been going on? So I would say probably [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. Oay. So I did. I could see a ran actually enter from the garage. Okay. Like a breezeway connection. Sorry, is it a breezeway connection from the garage the house? It's a breezay connection. Correct. Okay. So I put a camera there. I could see it enter. And then the last I saw is left. That's where I kind of closed the garage. But I left the garage opening still there from where they were entering the brway. Okay. Just for them to. At least if they are inside, then they can come out, right? Sure. How many [DURATION] ago did you close the garage? That was probably [DURATION] [DURATION] ago. Okay. So it is possible that one left and one might still be there, but that garage opening will open. However, I could hear scratches and then there was a location where I could get most of the scratches. And that's where I opened up a portion of the sheet rock just to give them a way out. Okay. If they came out of the sheet rock, where would they. Where would they go? Into your house. In the house? Yeah. So I closed all the doors and basically kept it that way. However, I've not seen them come out. Now I get that stench from there. Right. So it's possible that, you know, it sounds like when you shut the garage off that there was one still in there and, you know, sounds like it died. Obviously, you know, what's happening right now is thatoon there's a lot of raccoons getting in people's house. Most all of them. Almost every single raccoon that's getting in somebody's house right now is a [GENDER_SEXUALITY] that has had babies. So it could be that the babies were in the house and you closed it off and mom couldn't get back to them and then the babies died. That is a part of way. What's that? But they could have fallen between the walls, right? O absolutely. Definitely could have fallen. I mean, and that could be because mom didn't come home and they basically started moving around and fell down in the wall. And sure enough, yes, they died. So what zip code are you in? [LOCATION] [LOCATION] [LOCATION] [LOCATION] yeah, yeah. [LOCATION], is that you? Are you east or west of [LOCATION]? So I am depending on where you are. I'm at the [LOCATION] and [ORGANIZATION] the [LOCATION] full croping. Right oay. Yeah. I mean we can definitely help you out. You know, it would be us coming out, doing an inspection. You know, it, our, our plan or what we would do is, is, you know, one we want to determine. You know, it sounds like it's the raccoons. I mean, obviously you saw a raccoon, but we would make sure that, you know, try to figure out whether or not there's still any live raccoons in there. Even though you're not hearing any noises. You know, we can help you with locating the dead animal and removing the dead animal and then let you know what we can do to close things off. You know, if you want to have the breezeway. Are you looking to get that breezeway screened so that animals can't get through it? So once you remove and identify and make sure that there's nothing in there, then I can easily close up the bree. It's only a small portion that was open. Okay, so you are really looking for just someone to come out and find or remove the dead animal. Yeah. And if there's an active one in there, then it up that too, correct? Sure, sure, sure. So basically the way it would work with us is that if we come out and find and remove the dead animal, it's [MONEY_AMOUNT] plus taxs if we do not find the animal. If there is still $[MONEY_AMOUNT] trip charge for looking for that animal. And that's basically, you know, that's how it would work. If it turns out there has to be animals removed, like live ones that we had to set traps for or something like that, we would give you a price for that based on what that's going to look like. What do we need to do to get the animals out? Whether we are inall a one way door or put a trap or, you know, just really depends on the exact situation. We want to see what's going on before we decide how we would get any live animals out. And this will mean that you will need to [INJURY] [INJURY] cheet drop, right? Oh, I mean, yeah, there's a really good chance of that, you know, so absolutely we will cut and remove the dead animal. But you know, you would need to have somebody repair sheetrock after it's been [INJURY] [INJURY]. We don't have the sheet rock back. Okay. Would you at least put it back and then I get someone to repair it. Sure. I mean, yeah, if. If that is applicable. Absolutely. And more times than not, it always is that we can set it right back in that spot and may possibly even put some screws to, you know, hold it in place or minimally put duct tape over the seams to hold it. Hold it in place. But, yeah, we can. Yeah, we can do that. Yeah. Because it's so hot outside. That'good Until I am able to get someone to repair it, right? Yes, sir. Yeah. Okay, so how soon can you all come up? I would need to. Let me get a. I'm driving at the moment, so bear with me for a second here. What is. What is your name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME]. I'm sorry, how do you spell it? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Okay. Oops. Okay. And what is the best number to reach you at? Because it's going to take me [DURATION] [DURATION] [DURATION] to look at, check things out and call you right back. Okay. Give me. Give me. Give me just [DURATION] [DURATION] [DURATION] and get to a stopping point and let me check with some of my [OCCUPATION] and see how I can, you know, what an ASAP moment might look like. How soon we get over there and I'll call you right back. Okay. All right, thank you."
152,32,03945a6793434670a6ae61fde372557a,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/03945a6793434670a6ae61fde372557a_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9088726,0.9088726184834123,377.0,844,844,2.2387267904509285,63,6,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.253,93,32,53,7,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.85-00:05.09] IVR/System: Hello and thank you for calling [ORGANIZATION] where we fix your pains.
[00:05.27-00:09.68] IVR/System: To reach the proper [OCCUPATION], please listen carefully to the following.
[00:10.41-00:15.67] IVR/System: If you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER].
[00:15.86-00:19.71] IVR/System: If you have a question about an existing order, please dial [PHONE_NUMBER].
[00:20.05-00:24.39] IVR/System: If you would like to check status or discuss scheduling of your order, please.
[00:25.38-00:30.36] IVR/System: All other inquiries, please to repeat this message, please.
[00:36.66-00:39.23] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:39.38-00:47.24] Agent: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:47.43-00:51.05] Agent: Most can be installed in a single day or update your
[00:54.48-00:56.06] Agent: [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME].
[00:57.33-00:58.55] Customer: Hi, good morning.
[00:59.88-01:04.31] Customer: I have a double pane window which cracked during one of the storms.
[01:04.84-01:10.34] Customer: Actually I have two and I think the gas might have escaped.
[01:10.41-01:16.00] Customer: Naturally it cracked. I want somebody to repair and put some gas in it.
[01:16.17-01:17.31] Customer: Can you do that?
[01:18.86-01:21.98] Agent: So we wouldn't inject gas into it for you?
[01:22.03-01:23.40] Agent: We can replace that unit.
[01:23.47-01:25.75] Agent: They actually come from our distributor already filled with gas.
[01:25.78-01:27.62] Agent: So we would replace the double pin unit for you.
[01:27.64-01:28.89] Agent: But yeah, we can do that.
[01:30.62-01:31.48] Customer: Okay.
[01:33.14-01:39.20] Customer: It is like 18 inch by 60 inches long.
[01:41.14-01:45.61] Customer: Both of them the size of the window pane.
[01:46.61-01:49.86] Customer: 18 inches by 6, 5ft.
[01:50.72-01:53.67] Agent: Sure. And is that for both of the windows that you have?
[01:53.72-01:54.75] Customer: They're the same dimensions.
[01:54.84-01:57.48] Customer: No. [PHONE_NUMBER]. I have two large windows.
[01:57.62-02:03.47] Customer: Only one side of the paint got hit by some something so it crack.
[02:03.89-02:15.91] Customer: So you are telling me you will bring the pain of the size and reinstall it or you will sell the paint to me so I can install it myself?
[02:18.09-02:21.99] Agent: I mean we could do either one if you wanted to just buy it from us.
[02:22.02-02:24.17] Agent: We could deliver you just okay, glass.
[02:24.19-02:25.75] Agent: Or we could sell it for you.
[02:26.13-02:30.07] Customer: Oh, wonderful, wonderful. And where are you located, sir?
[02:31.69-02:34.55] Agent: So we do not have a storefront address.
[02:34.58-02:36.16] Agent: We are a mobile only operation.
[02:36.50-02:40.21] Customer: Oh, okay. This is mobile below.
[02:40.27-02:41.46] Customer: That's fine with me.
[02:41.60-02:46.28] Customer: As long as I get the windowpe and what gas is in generally
[02:47.53-02:49.96] Unknown: a inside the pain
[02:51.46-02:57.63] Customer: typically arg. Yes. Okay, so how much would that Approximately cost me?
[02:57.70-02:59.40] Customer: 18 by 60.
[03:01.38-03:02.96] Customer: So I can get an estimate.
[03:05.25-03:10.37] Agent: I don't really have a range for you unfortunately, but I can definitely get an [OCCUPATION] to work up the in for you on this.
[03:10.51-03:14.87] Agent: Let me get one of those guys to give you a call in just [DURATION] [DURATION] [DURATION] that they can just get like some photos and everything.
[03:14.92-03:16.68] Agent: They can get a price going for you.
[03:16.82-03:18.34] Agent: What's your first and last name?
[03:19.44-03:21.07] Customer: Okay, first name [PERSON_NAME].
[03:21.16-03:22.71] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:23.16-03:24.43] Agent: And my number?
[03:29.04-03:33.45] Customer: F. And if you can throw in me Your number I can send the picture.
[03:33.55-03:36.78] Customer: Of course there's nothing you can see it's crack.
[03:36.84-03:39.69] Customer: But I can give you the dimensions exactly.
[03:41.38-03:45.39] Customer: Because I took them out so that it would be easy to install.
[03:45.45-03:47.83] Customer: It's a wood paint wood sash.
[03:48.01-03:58.12] Customer: So we have to take it out both ies put the new one and put it which I can do it with my [OCCUPATION] or you can do it yourself.
[03:59.54-04:01.18] Customer: I wish you do it.
[04:01.24-04:05.59] Customer: So if the guy break it, I will have to buy another one.
[04:05.75-04:09.84] Customer: So. Sure. Okay. One is.
[04:09.91-04:12.90] Agent: What's your okay sir, go ahead.
[04:13.40-04:14.85] Customer: No, I'm sorry. What say?
[04:15.79-04:18.18] Customer: No. One is 32.
[04:18.60-04:19.83] Customer: One is a window.
[04:19.89-04:21.22] Customer: One is a large bay window.
[04:21.27-04:24.96] Customer: So the large one I told you is 18 by 60.
[04:25.06-04:30.94] Customer: The small one is approximately 15 by 42 three and half feet.
[04:32.31-04:34.65] Customer: So those two needs to be replaced.
[04:36.36-04:41.44] Customer: And you said you have the factory made available to the sizes.
[04:41.50-04:46.33] Customer: So I rather buy two of them and you can install them too.
[04:47.15-04:49.89] Customer: Or I can install it myself carefully.
[04:51.19-04:53.30] Agent: Okay. And what is your Last name?
[04:54.51-04:58.04] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:59.06-05:03.83] Customer: I'm in [LOCATION] in [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[05:08.21-05:09.92] Agent: And what's the full address?
[05:11.45-05:15.79] Customer: [LOCATION] [LOCATION] [LOCATION], [LOCATION].
[05:15.82-05:19.19] Customer: In [LOCATION] [LOCATION]. [LOCATION] [PHONE_NUMBER].
[05:21.01-05:23.80] Customer: So you are telling me somebody is going to call me?
[05:25.06-05:27.38] Agent: Yeses they will. And how do you.
[05:27.44-05:29.44] Agent: How do you spell the road name?
[05:31.55-05:36.85] Customer: [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[05:38.62-05:40.43] Agent: Okay. All right, got it.
[05:40.45-05:46.64] Agent: So yeah, give one of our [OCCUPATION] just [DURATION] [DURATION] [DURATION] to get off the phones and I'll have them give you a call and get you started on some pricing on this.
[05:46.67-05:47.32] Customer: Okay.
[05:49.20-05:52.75] Customer: So should I call back or they're going to call me in [DURATION] [DURATION] [DURATION] [DURATION]?
[05:53.56-05:55.70] Agent: No, they'll give you a call in just [DURATION] [DURATION] [DURATION].
[05:56.29-05:57.87] Agent: O wonderful. Thank you sir.
[05:57.92-05:58.56] Customer: Thank you very much.
[05:58.58-05:59.88] Customer: I appreciate your help.
[06:00.06-06:03.70] Agent: Your company. What is the name of your company?
[06:04.40-06:05.90] Customer: We are [ORGANIZATION] [ORGANIZATION].
[06:06.56-06:09.79] Agent: Yes, [OCCUPATION]. Okay. Wonderful [OCCUPATION].
[06:09.96-06:12.63] Agent: Thank you much. No problem.
[06:12.68-06:14.02] Agent: Appreciate you have a good day.
[06:14.37-06:14.96] Customer: You too. Bye.","Hello and thank you for calling [ORGANIZATION] where we fix your pains. To reach the proper [OCCUPATION], please listen carefully to the following. If you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER]. If you have a question about an existing order, please dial [PHONE_NUMBER]. If you would like to check status or discuss scheduling of your order, please. All other inquiries, please to repeat this message, please. [ORGANIZATION] [O","Hello and thank you for calling [ORGANIZATION] where we fix your pains. To reach the proper [OCCUPATION], please listen carefully to the following. If you have a new project to discuss with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], please dial [PHONE_NUMBER]. If you have a question about an existing order, please dial [PHONE_NUMBER]. If you would like to check status or discuss scheduling of your order, please. All other inquiries, please to repeat this message, please. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day or update your [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Hi, good morning. I have a double pane window which cracked during one of the storms. Actually I have two and I think the gas might have escaped. Naturally it cracked. I want somebody to repair and put some gas in it. Can you do that? So we wouldn't inject gas into it for you? We can replace that unit. They actually come from our distributor already filled with gas. So we would replace the double pin unit for you. But yeah, we can do that. Okay. It is like 18 inch by 60 inches long. Both of them the size of the window pane. 18 inches by 6, 5ft. Sure. And is that for both of the windows that you have? They're the same dimensions. No. [PHONE_NUMBER]. I have two large windows. Only one side of the paint got hit by some something so it crack. So you are telling me you will bring the pain of the size and reinstall it or you will sell the paint to me so I can install it myself? I mean we could do either one if you wanted to just buy it from us. We could deliver you just okay, glass. Or we could sell it for you. Oh, wonderful, wonderful. And where are you located, sir? So we do not have a storefront address. We are a mobile only operation. Oh, okay. This is mobile below. That's fine with me. As long as I get the windowpe and what gas is in generally a inside the pain typically arg. Yes. Okay, so how much would that Approximately cost me? 18 by 60. So I can get an estimate. I don't really have a range for you unfortunately, but I can definitely get an [OCCUPATION] to work up the in for you on this. Let me get one of those guys to give you a call in just [DURATION] [DURATION] [DURATION] that they can just get like some photos and everything. They can get a price going for you. What's your first and last name? Okay, first name [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And my number? F. And if you can throw in me Your number I can send the picture. Of course there's nothing you can see it's crack. But I can give you the dimensions exactly. Because I took them out so that it would be easy to install. It's a wood paint wood sash. So we have to take it out both ies put the new one and put it which I can do it with my [OCCUPATION] or you can do it yourself. I wish you do it. So if the guy break it, I will have to buy another one. So. Sure. Okay. One is. What's your okay sir, go ahead. No, I'm sorry. What say? No. One is 32. One is a window. One is a large bay window. So the large one I told you is 18 by 60. The small one is approximately 15 by 42 three and half feet. So those two needs to be replaced. And you said you have the factory made available to the sizes. So I rather buy two of them and you can install them too. Or I can install it myself carefully. Okay. And what is your Last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. I'm in [LOCATION] in [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And what's the full address? [LOCATION] [LOCATION] [LOCATION], [LOCATION]. In [LOCATION] [LOCATION]. [LOCATION] [PHONE_NUMBER]. So you are telling me somebody is going to call me? Yeses they will. And how do you. How do you spell the road name? [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Okay. All right, got it. So yeah, give one of our [OCCUPATION] just [DURATION] [DURATION] [DURATION] to get off the phones and I'll have them give you a call and get you started on some pricing on this. Okay. So should I call back or they're going to call me in [DURATION] [DURATION] [DURATION] [DURATION]? No, they'll give you a call in just [DURATION] [DURATION] [DURATION]. O wonderful. Thank you sir. Thank you very much. I appreciate your help. Your company. What is the name of your company? We are [ORGANIZATION] [ORGANIZATION]. Yes, [OCCUPATION]. Okay. Wonderful [OCCUPATION]. Thank you much. No problem. Appreciate you have a good day. You too. Bye."
153,117,0c8e29782c864197a219242780a2ed45,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/0c8e29782c864197a219242780a2ed45_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90874106,0.9087410271546635,474.0,847,847,1.7869198312236287,72,6,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [URL]",44,False,88.251,82,41,40,0,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:10.26-00:10.97] Unknown: It's a great [DURATION].
[00:10.99-00:12.96] Customer: I m Mr. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:13.01-00:14.99] Agent: This is [PERSON_NAME]. How can I help you?
[00:16.66-00:24.43] Customer: Yes ma'am, I got a clogged up bathroom toilet that I can't get unlogged.
[00:25.25-00:31.41] Customer: What you guys charge to come out and clean it out or whatever they need to do to it?
[00:32.70-00:41.56] Agent: Okay, you have called the right place and we can certainly assist you to uncloc your bathroom Sor May I please have your first and last name?
[00:42.91-00:48.56] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[00:50.59-00:56.52] Agent: thank you. And I show the number you are callinging on today [PERSON_NAME],
[01:01.20-01:03.47] Agent: is this a good number to reach you?
[01:04.36-01:09.27] Customer: Yes, it is. And is this your cell phone or is a landline?
[01:10.53-01:11.91] Customer: It's a cell phone.
[01:12.64-01:13.47] Agent: Okay,
[01:16.28-01:20.94] Agent: may I have this zip code or postal code where the service will be performed?
[01:22.77-01:26.41] Customer: [LOCATION] okay,
[01:28.58-01:31.84] Agent: let me ask you S Did you consider this as an emergency?
[01:35.06-01:40.81] Customer: Well, not really but it's a toilet that won't flush
[01:48.03-01:49.86] Agent: so will this be an emergency?
[01:49.92-01:51.48] Customer: I mean it's not like I have.
[01:52.03-01:53.17] Agent: Beg pardon?
[01:54.92-01:57.50] Agent: Do you consider this as an emergency?
[01:58.92-02:00.69] Customer: No, it's not an emergency.
[02:01.28-02:03.38] Customer: I don't have running water anywhere.
[02:05.11-02:08.34] Agent: Okay, well we have service available.
[02:11.07-02:12.29] Customer: Okay, go ahead.
[02:14.16-02:16.15] Agent: I'm sorry to interrupt you sir.
[02:16.29-02:20.60] Agent: I was about to say that we have service available on your area.
[02:20.78-02:24.74] Agent: Have you used our service before or is this going to be the first time?
[02:25.68-02:29.68] Customer: The first time. Thank you so much for trusting us.
[02:29.74-02:32.01] Agent: And may I ask how you heard about us?
[02:33.96-02:36.13] Customer: Oh, I'JUST been looking online.
[02:37.44-02:44.50] Agent: Okay, perfect. And may I have the street address where the service is to be performed?
[02:46.29-02:57.24] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[02:58.81-03:00.96] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[03:06.97-03:12.44] Customer: so is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[03:13.94-03:21.96] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[03:38.04-03:47.43] Agent: Second Let me verify your address to confirm this is for a residential or is a commercial property?
[03:48.37-03:49.66] Customer: It's a resident.
[04:05.26-04:09.12] Agent: And may I have your email for confirmation of your appointment?
[04:20.43-04:21.40] Customer: Thank you.
[04:31.73-04:33.48] Customer: What do you guys charge for [DURATION]?
[04:33.58-04:35.46] Customer: Can they come out today or no?
[04:36.93-04:40.65] Customer: Which charge per service or not for [DURATION]?
[04:40.75-04:41.93] Customer: Give me one second.
[04:42.07-04:42.87] Agent: Okay,
[04:44.08-04:46.38] Customer: how much is it to unclogged toilet?
[04:47.93-05:00.23] Agent: Once the [OCCUPATION] will be there they will give you a quote and as well the local office will call you back before the appointment will be completed to let you know if any fees will be applied.
[05:00.31-05:03.19] Agent: Of course we will let you know before the appointment.
[05:03.25-05:09.81] Agent: Sir, for the appointment, what do you prefer this morning or afternoon work best for you?
[05:11.02-05:13.17] Customer: Well, it depends on what [DURATION]?
[05:14.94-05:16.40] Agent: What [DURATION] do you prefer?
[05:18.14-05:19.64] Customer: I prefer today.
[05:22.19-05:25.40] Agent: Okay, so will be today in the afternoon?
[05:26.43-05:27.20] Customer: Yeah,
[05:28.62-05:29.93] Customer: already after me.
[05:31.79-05:39.46] Agent: Perfect. So I have all the information with your preferred appointment time which is today in the afternoon.
[05:39.62-05:46.24] Agent: I will turn this over toward [OCCUPATION] and you will get a return call as soon as possible to confirm.
[05:46.43-05:51.62] Agent: Once your request is confirmed, your appointment should appear in the [ORGANIZATION] app.
[05:51.78-05:56.27] Agent: Should I send you a link by email or text to download the app, sir?
[05:57.62-05:59.07] Customer: No, I don't need the app.
[05:59.54-06:02.12] Customer: You don't have any idea how much they charge.
[06:03.77-06:05.96] Agent: We will let you know sir, over the price.
[06:06.01-06:16.71] Agent: I'm not able to give you any prices but of course the [OCCUPATION] will let you know about the quote toair the on clock and the local office if there is any fee.
[06:18.12-06:21.33] Customer: Well, I hate to have them come out here if the quote too high.
[06:25.07-06:27.30] Customer: Kind of a waste of time for everybody.
[06:29.75-06:32.72] Customer: Well, if they call me for an appointment, can they give me a.
[06:32.82-06:34.94] Customer: Can they give me a guessimate at then
[06:37.00-06:45.30] Agent: if you want to once the local office call you to confirm the time and the fe and you can ask them, they can probably give you an estimate.
[06:45.75-06:51.10] Agent: But we work by checking first of course to always give you the right idea.
[06:53.80-07:00.23] Customer: Well, I don't want to come out here for no reason if they char they want to get too much money just for unclogging the toilet.
[07:00.29-07:02.50] Customer: But okay, that's fine.
[07:04.19-07:07.42] Agent: So do you still want me to book the appointment for you, sir?
[07:09.04-07:12.06] Customer: Well, are they going to charge me just for that appointment?
[07:13.56-07:20.88] Agent: The local office will call you sir, to let you know if there is going to be any fee for having theloma going to your home.
[07:20.95-07:22.21] Agent: We will let you know.
[07:23.27-07:26.00] Customer: Okay, that's good. That's all right.
[07:26.12-07:36.23] Agent: Okay, perfect. Before we end our call, we would like to remind you that were performed by all [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] brands is backed by our [ORGANIZATION] donegh promise.
[07:36.37-07:39.13] Agent: You can visit [URL] for more information.
[07:39.44-07:42.06] Agent: Is there anything else that I can help you with?
[07:43.44-07:44.29] Customer: No, that be it.
[07:44.35-07:47.62] Agent: Thank you. Okay. Thank you for calling [ORGANIZATION].
[07:47.65-07:50.15] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We appreciate your business.
[07:50.20-07:50.40] Agent: Bye.","It's a great [DURATION]. I m Mr. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Yes ma'am, I got a clogged up bathroom toilet that I can't get unlogged. What you guys charge to come out and clean it out or whatever they need to do to it? Okay, you have called the right place and we can certainly assist you to uncloc your bathroom Sor May I please have your first and last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_","It's a great [DURATION]. I m Mr. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Yes ma'am, I got a clogged up bathroom toilet that I can't get unlogged. What you guys charge to come out and clean it out or whatever they need to do to it? Okay, you have called the right place and we can certainly assist you to uncloc your bathroom Sor May I please have your first and last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] thank you. And I show the number you are callinging on today [PERSON_NAME], is this a good number to reach you? Yes, it is. And is this your cell phone or is a landline? It's a cell phone. Okay, may I have this zip code or postal code where the service will be performed? [LOCATION] okay, let me ask you S Did you consider this as an emergency? Well, not really but it's a toilet that won't flush so will this be an emergency? I mean it's not like I have. Beg pardon? Do you consider this as an emergency? No, it's not an emergency. I don't have running water anywhere. Okay, well we have service available. Okay, go ahead. I'm sorry to interrupt you sir. I was about to say that we have service available on your area. Have you used our service before or is this going to be the first time? The first time. Thank you so much for trusting us. And may I ask how you heard about us? Oh, I'JUST been looking online. Okay, perfect. And may I have the street address where the service is to be performed? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] so is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] Second Let me verify your address to confirm this is for a residential or is a commercial property? It's a resident. And may I have your email for confirmation of your appointment? Thank you. What do you guys charge for [DURATION]? Can they come out today or no? Which charge per service or not for [DURATION]? Give me one second. Okay, how much is it to unclogged toilet? Once the [OCCUPATION] will be there they will give you a quote and as well the local office will call you back before the appointment will be completed to let you know if any fees will be applied. Of course we will let you know before the appointment. Sir, for the appointment, what do you prefer this morning or afternoon work best for you? Well, it depends on what [DURATION]? What [DURATION] do you prefer? I prefer today. Okay, so will be today in the afternoon? Yeah, already after me. Perfect. So I have all the information with your preferred appointment time which is today in the afternoon. I will turn this over toward [OCCUPATION] and you will get a return call as soon as possible to confirm. Once your request is confirmed, your appointment should appear in the [ORGANIZATION] app. Should I send you a link by email or text to download the app, sir? No, I don't need the app. You don't have any idea how much they charge. We will let you know sir, over the price. I'm not able to give you any prices but of course the [OCCUPATION] will let you know about the quote toair the on clock and the local office if there is any fee. Well, I hate to have them come out here if the quote too high. Kind of a waste of time for everybody. Well, if they call me for an appointment, can they give me a. Can they give me a guessimate at then if you want to once the local office call you to confirm the time and the fe and you can ask them, they can probably give you an estimate. But we work by checking first of course to always give you the right idea. Well, I don't want to come out here for no reason if they char they want to get too much money just for unclogging the toilet. But okay, that's fine. So do you still want me to book the appointment for you, sir? Well, are they going to charge me just for that appointment? The local office will call you sir, to let you know if there is going to be any fee for having theloma going to your home. We will let you know. Okay, that's good. That's all right. Okay, perfect. Before we end our call, we would like to remind you that were performed by all [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] brands is backed by our [ORGANIZATION] donegh promise. You can visit [URL] for more information. Is there anything else that I can help you with? No, that be it. Thank you. Okay. Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We appreciate your business. Bye."
154,3025,e92d371c21534bef94d0d079a6ca38a0,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e92d371c21534bef94d0d079a6ca38a0_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9067212,0.906721175166297,419.0,902,902,2.152744630071599,45,9,"[DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.247,92,38,48,6,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.61-00:05.46] IVR/System: [ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL].
[00:05.60-00:10.36] IVR/System: For existing accounts, property management and facility maintenance companies.
[00:11.65-00:14.60] IVR/System: For new estimates or home or business.
[00:15.86-00:18.88] IVR/System: For auto glass replacement, press [PHONE_NUMBER].
[00:23.89-00:26.45] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:26.61-00:34.42] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:38.69-00:39.51] Customer: Hello?
[00:40.73-00:41.56] Customer: Yes, can you hear me?
[00:41.58-00:46.40] Customer: Hello? Hi. Yeah, I'm going to take you off speaker now.
[00:46.42-00:48.15] Customer: I probably can hear you better.
[00:49.09-00:51.38] Customer: Hi, Good Monday morning.
[00:53.12-01:00.62] Customer: I am interested in having what I think is going to be a custom window order.
[01:03.37-01:07.03] Agent: Okay. Yeah. Is it for replacements or new windows?
[01:08.81-01:10.67] Customer: It's a replacement window.
[01:12.00-01:12.75] Customer: It
[01:14.72-01:23.50] Customer: there is a. I get a double pane, I mean just sheet of glass in the existing window and
[01:24.75-01:27.89] Customer: the interest is in getting either
[01:29.70-01:34.81] Customer: a sliding window or a double hung depending on, you know,
[01:37.22-01:38.44] Customer: what's available.
[01:40.62-01:41.81] Agent: O. Okay, I see.
[01:41.86-01:46.89] Agent: So you're looking to convert a current window with a different type of frame.
[01:47.91-01:48.64] Customer: Yes.
[01:50.00-02:00.11] Agent: Okay, sure. Yeah. So we can do that and how it works for us is we would need to come out to see the situation so a [OCCUPATION] can accurately measure everything.
[02:00.48-02:09.50] Agent: So that process we can come out for a $[MONEY_AMOUNT] charge up front but we'll include that, we'll credit it back to you in the bid that we offer.
[02:09.61-02:12.03] Agent: So if you would like could get you set up with that.
[02:12.53-02:14.91] Customer: Yeah, can we schedule that for Friday?
[02:16.59-02:18.40] Agent: Yeah, let me check here.
[02:18.55-02:24.30] Agent: The home office sets all the scheduling but yeah, it looks like Friday is a possibility.
[02:24.48-02:28.19] Agent: Our currently lead times for scheduling are about [DURATION] [DURATION] [DURATION] [DURATION] out.
[02:28.31-02:30.92] Agent: But yeah, I'm seeing that that's available right now.
[02:31.03-02:41.97] Agent: So yeah, what I'll do is we'll collect the $[MONEY_AMOUNT] charge, I'll send the work order over to the home office and they'll give you a call by end of [DURATION] to [DURATION] to confirm the scheduling with you.
[02:43.53-02:44.87] Agent: And so
[02:46.25-02:47.32] Customer: that's kind of interesting.
[02:47.37-02:49.26] Customer: It's kind of a chicken and egg thing.
[02:49.84-02:53.28] Customer: So you're going to charge me now and then.
[02:53.37-02:57.62] Customer: But what if I can't find a time because the home office gets goofy with me?
[02:57.69-03:00.03] Customer: I'm stuck with a $[MONEY_AMOUNT] charge.
[03:01.88-03:04.34] Customer: No, you won't be up to confirm my time.
[03:06.16-03:12.81] Agent: Sure, yeah. So there the alternative to paying right now because we typically take payments online over the phone.
[03:12.88-03:14.76] Agent: We can take the payment on site.
[03:14.88-03:18.03] Agent: We just need to take it before we begin any work.
[03:18.56-03:25.78] Customer: This, I'm happy with that and I'm happy to pay as soon as I get a a confirmed time.
[03:27.12-03:42.19] Customer: So'm taking the [DURATION] off work to do this because it's, it's not my current residence, but it's one that my, my daughter lives and I'm helping her with this project, so
[03:45.84-03:48.31] Customer: I'm not as flexible time wise.
[03:48.40-03:51.35] Customer: That's why you hear that hesitation in my voice.
[03:51.44-03:54.49] Agent: Oh, sure, yeah, that makes sense.
[03:54.60-03:57.42] Agent: Yeah. So what I'll do is I'll get your basic contact information.
[03:57.53-04:01.73] Agent: I'll just shoot this over to the home office and have them give you a call for scheduling.
[04:01.85-04:07.00] Customer: Okay, perfect. And I'd be happy to pay them as soon as they call me.
[04:08.06-04:11.94] Agent: Okay, sounds good. And yeah, let me get your basic contact.
[04:11.97-04:14.10] Agent: And what is your first and last name, sir?
[04:14.28-04:16.39] Customer: My, my first name is [PERSON_NAME].
[04:17.01-04:18.92] Customer: Last name [PERSON_NAME] [PERSON_NAME].
[04:19.01-04:21.39] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:23.18-04:32.98] Customer: You may, you may be in your database and somewhere under my [MARITAL_STATUS] name, who I think is, is the person who referred me to.
[04:33.12-04:34.12] Customer: To you all.
[04:35.69-04:41.75] Agent: Okay, gotcha. Yeah, I'm not seeing it on our end, but it could be in the office record so I could have them look that up.
[04:41.78-04:43.30] Customer: That's no problem. That's all right.
[04:43.45-04:45.83] Agent: And is this the best number to reach you with?
[04:52.06-04:52.80] Customer: [PHONE_NUMBER].
[04:56.24-04:59.86] Agent: And would there be a good email to send our paperwork to as well?
[05:00.15-05:01.30] Customer: Yeah, sure.
[05:12.36-05:16.63] Agent: And what is the address that we'be coming out to for this one?
[05:16.75-05:21.74] Customer: [LOCATION] [LOCATION] [LOCATION],
[05:24.10-05:26.95] Customer: [LOCATION] [LOCATION].
[05:29.89-05:34.72] Agent: Okay, great. And then as far as the type of window you.
[05:34.85-05:36.14] Agent: I think I got it.
[05:36.32-05:41.51] Agent: Okay. No, yeah, I see it here in the [ORGANIZATION] autoill here.
[05:41.66-05:47.00] Agent: And then as far as the window goes, is that on the [LOCATION] [LOCATION] or is it in a second story?
[05:47.17-05:48.79] Customer: No, it's, it's, it's.
[05:48.89-05:50.45] Customer: It's a single story home.
[05:52.36-05:56.50] Agent: And the type of frame is that a vinyl wood or aluminum frame
[05:58.71-06:01.38] Customer: for that I'm hoping to get.
[06:02.36-06:03.69] Customer: Or that's in there now.
[06:03.72-06:05.14] Customer: There's no frame in there now.
[06:05.19-06:06.21] Customer: It's just a
[06:07.56-06:08.80] Customer: two. You know, it's.
[06:08.88-06:09.74] Customer: It's just
[06:11.15-06:14.54] Customer: a pain of, you know, a couple panes of glass stuck together.
[06:16.45-06:21.69] Agent: Okay, gotcha. But would you know what kind of frame you're hoping to get replaced with?
[06:21.86-06:24.68] Customer: Oh, yeah, a vinyl window is fine.
[06:25.86-06:27.00] Agent: Okay, great.
[06:28.94-06:30.68] Agent: Awesome. Yeah, let me get this.
[06:30.77-06:38.02] Agent: Okay, great. Yeah, so I'll push the through to the home office and I'll have someone give you a call as quickly as possible to get you set on the schedule.
[06:38.20-06:40.24] Agent: Okay. And what's your name?
[06:41.51-06:43.28] Customer: Yeah, [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[06:43.42-06:45.66] Agent: Okay, [PERSON_NAME], thanks. It's great.
[06:45.71-06:46.66] Customer: You've been very helpful.
[06:46.71-06:47.86] Agent: Thank you very much.
[06:48.92-06:51.18] Agent: No problem, sir. Yeah, thank you for calling in.
[06:51.56-06:54.67] Agent: Yes. Bye. Have a nice [DURATION].
[06:54.77-06:55.68] Customer: Bye. You too.","[ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies. For new estimates or home or business. For auto glass replacement, press [PHONE_NUMBER]. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Hello? Yes, can you hear me? Hello? Hi. Yeah, I'm going to take y","[ORGANIZATION] Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. For existing accounts, property management and facility maintenance companies. For new estimates or home or business. For auto glass replacement, press [PHONE_NUMBER]. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Hello? Yes, can you hear me? Hello? Hi. Yeah, I'm going to take you off speaker now. I probably can hear you better. Hi, Good Monday morning. I am interested in having what I think is going to be a custom window order. Okay. Yeah. Is it for replacements or new windows? It's a replacement window. It there is a. I get a double pane, I mean just sheet of glass in the existing window and the interest is in getting either a sliding window or a double hung depending on, you know, what's available. O. Okay, I see. So you're looking to convert a current window with a different type of frame. Yes. Okay, sure. Yeah. So we can do that and how it works for us is we would need to come out to see the situation so a [OCCUPATION] can accurately measure everything. So that process we can come out for a $[MONEY_AMOUNT] charge up front but we'll include that, we'll credit it back to you in the bid that we offer. So if you would like could get you set up with that. Yeah, can we schedule that for Friday? Yeah, let me check here. The home office sets all the scheduling but yeah, it looks like Friday is a possibility. Our currently lead times for scheduling are about [DURATION] [DURATION] [DURATION] [DURATION] out. But yeah, I'm seeing that that's available right now. So yeah, what I'll do is we'll collect the $[MONEY_AMOUNT] charge, I'll send the work order over to the home office and they'll give you a call by end of [DURATION] to [DURATION] to confirm the scheduling with you. And so that's kind of interesting. It's kind of a chicken and egg thing. So you're going to charge me now and then. But what if I can't find a time because the home office gets goofy with me? I'm stuck with a $[MONEY_AMOUNT] charge. No, you won't be up to confirm my time. Sure, yeah. So there the alternative to paying right now because we typically take payments online over the phone. We can take the payment on site. We just need to take it before we begin any work. This, I'm happy with that and I'm happy to pay as soon as I get a a confirmed time. So'm taking the [DURATION] off work to do this because it's, it's not my current residence, but it's one that my, my daughter lives and I'm helping her with this project, so I'm not as flexible time wise. That's why you hear that hesitation in my voice. Oh, sure, yeah, that makes sense. Yeah. So what I'll do is I'll get your basic contact information. I'll just shoot this over to the home office and have them give you a call for scheduling. Okay, perfect. And I'd be happy to pay them as soon as they call me. Okay, sounds good. And yeah, let me get your basic contact. And what is your first and last name, sir? My, my first name is [PERSON_NAME]. Last name [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. You may, you may be in your database and somewhere under my [MARITAL_STATUS] name, who I think is, is the person who referred me to. To you all. Okay, gotcha. Yeah, I'm not seeing it on our end, but it could be in the office record so I could have them look that up. That's no problem. That's all right. And is this the best number to reach you with? [PHONE_NUMBER]. And would there be a good email to send our paperwork to as well? Yeah, sure. And what is the address that we'be coming out to for this one? [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. Okay, great. And then as far as the type of window you. I think I got it. Okay. No, yeah, I see it here in the [ORGANIZATION] autoill here. And then as far as the window goes, is that on the [LOCATION] [LOCATION] or is it in a second story? No, it's, it's, it's. It's a single story home. And the type of frame is that a vinyl wood or aluminum frame for that I'm hoping to get. Or that's in there now. There's no frame in there now. It's just a two. You know, it's. It's just a pain of, you know, a couple panes of glass stuck together. Okay, gotcha. But would you know what kind of frame you're hoping to get replaced with? Oh, yeah, a vinyl window is fine. Okay, great. Awesome. Yeah, let me get this. Okay, great. Yeah, so I'll push the through to the home office and I'll have someone give you a call as quickly as possible to get you set on the schedule. Okay. And what's your name? Yeah, [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, [PERSON_NAME], thanks. It's great. You've been very helpful. Thank you very much. No problem, sir. Yeah, thank you for calling in. Yes. Bye. Have a nice [DURATION]. Bye. You too."
155,1538,896dc59ad9354419b309cc9b4409ba1c,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/896dc59ad9354419b309cc9b4409ba1c_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91356975,0.91356975,527.0,720,720,1.366223908918406,74,6,"[LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.237,86,46,24,16,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.65-00:04.50] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:04.64-00:07.96] IVR/System: This call may be recorded for quality and training purposes.
[00:08.13-00:11.66] IVR/System: If you are a current [ORGANIZATION] [ORGANIZATION] customer, please press [PHONE_NUMBER].
[00:11.80-00:14.60] IVR/System: If you are a new [ORGANIZATION] [ORGANIZATION] customer, please.
[00:29.68-00:32.76] IVR/System: Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer.
[00:32.90-00:35.28] IVR/System: All [OCCUPATION] are assisting other callers.
[00:35.46-00:39.62] IVR/System: Please hold. Your call will be answered in the order in which it was received.
[01:10.64-01:13.74] IVR/System: Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer.
[01:13.89-01:15.79] IVR/System: We apologize for the delay.
[01:15.96-01:18.78] IVR/System: We are experiencing higher than normal call volume.
[01:18.93-01:23.62] IVR/System: Please continue to hold and your call will be answered in the order in which it was received.
[02:09.15-02:10.55] IVR/System: All [OCCUPATION] are busy.
[02:10.65-02:14.31] IVR/System: If you would like us to save your place in line and call you back, please press [PHONE_NUMBER].
[02:14.41-02:17.88] IVR/System: If not, please continue to hold and someone will be with you shortly.
[02:48.50-02:51.16] IVR/System: Thank you for being a valued [ORGANIZATION] [ORGANIZATION].
[02:51.91-02:53.55] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[02:53.61-02:54.62] Agent: This is [PERSON_NAME] speaking.
[02:54.66-02:55.84] Agent: How can I help you?
[02:57.19-03:04.12] Customer: I have a groundhog in my yard and I'm interested in finding about getting it removed.
[03:06.38-03:08.58] Agent: I'd be more than happy to help you with them then.
[03:08.60-03:12.75] Agent: What'your zip code? [LOCATION].
[03:14.97-03:16.06] Customer: Thank you.
[03:17.69-03:21.37] Agent: Now we do a free inspection with the free quote.
[03:21.53-03:28.22] Agent: We would set up an appointment with one of our skilled [OCCUPATION] who would come out and do that free inspection for your yard.
[03:28.53-03:34.49] Agent: And then he would give your a proposal which would detail what his recommendations are and what the price would be.
[03:34.60-03:36.87] Agent: And I could set that up for you if you like.
[03:38.25-03:39.41] Customer: Okay, can you just.
[03:39.49-03:45.19] Customer: Generally, I realize that there might be a range in the pricing, but can you give me some idea of the range?
[03:47.69-03:50.63] Agent: I can have an [OCCUPATION] call you with the ranges.
[03:50.68-03:52.32] Agent: They actually do the pricing.
[03:52.49-03:56.91] Agent: So let me get some information from you and here's I call back.
[03:58.56-03:59.88] Customer: Well, I don't mind setting up.
[03:59.90-04:00.88] Customer: Somebody come out and tell me.
[04:00.93-04:04.71] Customer: I just know a quote that I've gotten from somebody else over the phone.
[04:04.88-04:11.42] Customer: And if you send your person out and the quote is doubled, then they probably will have wasted their time because I'm probably not going to go with them.
[04:11.45-04:12.98] Customer: But I'm happy to set up an inspection.
[04:13.05-04:14.75] Customer: When can you get somebody out here?
[04:16.69-04:19.35] Agent: Okay, now if you wanted, I was offering to sen.
[04:19.40-04:22.43] Agent: Have someone call you, but I'd be happy to set up the inspection.
[04:22.76-04:24.55] Agent: Let me pull the schedule.
[04:25.61-04:26.62] Agent: One moment.
[04:34.79-04:37.16] Agent: Checking both my [OCCUPATION] schedule.
[04:37.23-04:39.40] Agent: I't have those states in a moment.
[04:40.06-04:40.93] Agent: Okay,
[04:57.00-05:00.67] Agent: now we have some availability today between [TIME] [TIME] and [TIME].
[05:01.40-05:03.19] Customer: That'd be great. See.
[05:04.73-05:10.07] Agent: Okay, let me get some information from you and I may be able to get it a little earlier.
[05:10.12-05:11.78] Agent: Let me check the other one.
[05:11.97-05:15.44] Agent: Let's see which these two, [PERSON_NAME].
[05:15.49-05:17.46] Agent: I may be able to get them earlier.
[05:18.08-05:19.87] Agent: Let's start with the address.
[05:21.12-05:25.44] Customer: It's [LOCATION] [LOCATION] [LOCATION]
[05:35.11-05:38.00] Agent: and [LOCATION] [LOCATION], how's [LOCATION] spelled?
[05:38.62-05:41.00] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[05:50.52-05:51.99] Agent: And is your first name?
[05:52.76-05:54.14] Customer: My name is [PERSON_NAME].
[05:57.05-05:58.38] Agent: And your last name?
[05:58.93-06:00.94] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[06:03.64-06:05.01] Agent: Thank you, Ms. [PERSON_NAME].
[06:05.15-06:06.46] Agent: Now, I'm showing a phone
[06:09.12-06:11.14] Customer: [PHONE_NUMBER]. Is that the best phone number?
[06:11.64-06:13.62] Customer: That is for today, yes.
[06:15.55-06:16.56] Agent: Thank you.
[06:18.26-06:22.02] Agent: And let me just review this information and we'll get this confirmed.
[06:22.06-06:26.39] Agent: I have [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [LOCATION] [PERSON_NAME].
[06:26.45-06:34.81] Agent: that's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[06:35.82-06:39.29] Agent: That's all correct. [ORGANIZATION] on the property?
[06:40.05-06:40.79] Customer: Yep.
[06:53.76-06:58.55] Agent: Now, were you finding us through an Internet search or were you referred by someone?
[06:59.20-07:00.35] Customer: Internet search.
[07:07.06-07:09.43] Agent: We'going to schedule you with [PERSON_NAME].
[07:09.55-07:15.32] Agent: And let me just get his schedule back up here and see if he had an earlier time.
[07:56.17-08:00.11] Agent: Okay, we can be there between [TIME] and [TIME] or [TIME] to [TIME].
[08:01.07-08:02.74] Customer: Let's do [TIME] to [TIME].
[08:04.75-08:05.74] Customer: Okay.
[08:07.04-08:09.51] Agent: I have a confirmation number for you.
[08:09.68-08:11.21] Agent: Let me know when you're ready.
[08:11.75-08:13.42] Customer: That's all right. I don't need it.
[08:15.56-08:21.54] Agent: Okay, now, I have m schedule to come out today between [TIME] and [TIME].
[08:23.92-08:28.04] Agent: Did you need any call or anything when he's on the way?
[08:29.33-08:30.60] Customer: No, that's okay.
[08:32.46-08:35.67] Agent: Okay, he'll see you then between [TIME] and [TIME].
[08:36.22-08:37.60] Customer: Okay, thank you.
[08:39.22-08:41.96] Agent: You're so welcome. You have a great rest of your day.
[08:42.38-08:43.72] Agent: You toobye.
[08:45.53-08:46.66] Agent: Goodbye, ma'thank.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call may be recorded for quality and training purposes. If you are a current [ORGANIZATION] [ORGANIZATION] customer, please press [PHONE_NUMBER]. If you are a new [ORGANIZATION] [ORGANIZATION] customer, please. Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer. All [OCCUPATION] are assisting other callers. Please hold. Your call will be answered in the order in which it was received. Thank you for being a valued [ORGANIZ","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call may be recorded for quality and training purposes. If you are a current [ORGANIZATION] [ORGANIZATION] customer, please press [PHONE_NUMBER]. If you are a new [ORGANIZATION] [ORGANIZATION] customer, please. Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer. All [OCCUPATION] are assisting other callers. Please hold. Your call will be answered in the order in which it was received. Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer. We apologize for the delay. We are experiencing higher than normal call volume. Please continue to hold and your call will be answered in the order in which it was received. All [OCCUPATION] are busy. If you would like us to save your place in line and call you back, please press [PHONE_NUMBER]. If not, please continue to hold and someone will be with you shortly. Thank you for being a valued [ORGANIZATION] [ORGANIZATION]. Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME] speaking. How can I help you? I have a groundhog in my yard and I'm interested in finding about getting it removed. I'd be more than happy to help you with them then. What'your zip code? [LOCATION]. Thank you. Now we do a free inspection with the free quote. We would set up an appointment with one of our skilled [OCCUPATION] who would come out and do that free inspection for your yard. And then he would give your a proposal which would detail what his recommendations are and what the price would be. And I could set that up for you if you like. Okay, can you just. Generally, I realize that there might be a range in the pricing, but can you give me some idea of the range? I can have an [OCCUPATION] call you with the ranges. They actually do the pricing. So let me get some information from you and here's I call back. Well, I don't mind setting up. Somebody come out and tell me. I just know a quote that I've gotten from somebody else over the phone. And if you send your person out and the quote is doubled, then they probably will have wasted their time because I'm probably not going to go with them. But I'm happy to set up an inspection. When can you get somebody out here? Okay, now if you wanted, I was offering to sen. Have someone call you, but I'd be happy to set up the inspection. Let me pull the schedule. One moment. Checking both my [OCCUPATION] schedule. I't have those states in a moment. Okay, now we have some availability today between [TIME] [TIME] and [TIME]. That'd be great. See. Okay, let me get some information from you and I may be able to get it a little earlier. Let me check the other one. Let's see which these two, [PERSON_NAME]. I may be able to get them earlier. Let's start with the address. It's [LOCATION] [LOCATION] [LOCATION] and [LOCATION] [LOCATION], how's [LOCATION] spelled? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And is your first name? My name is [PERSON_NAME]. And your last name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you, Ms. [PERSON_NAME]. Now, I'm showing a phone [PHONE_NUMBER]. Is that the best phone number? That is for today, yes. Thank you. And let me just review this information and we'll get this confirmed. I have [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [LOCATION] [PERSON_NAME]. that's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. That's all correct. [ORGANIZATION] on the property? Yep. Now, were you finding us through an Internet search or were you referred by someone? Internet search. We'going to schedule you with [PERSON_NAME]. And let me just get his schedule back up here and see if he had an earlier time. Okay, we can be there between [TIME] and [TIME] or [TIME] to [TIME]. Let's do [TIME] to [TIME]. Okay. I have a confirmation number for you. Let me know when you're ready. That's all right. I don't need it. Okay, now, I have m schedule to come out today between [TIME] and [TIME]. Did you need any call or anything when he's on the way? No, that's okay. Okay, he'll see you then between [TIME] and [TIME]. Okay, thank you. You're so welcome. You have a great rest of your day. You toobye. Goodbye, ma'thank."
156,1532,8915f5f358af40f3bd5171eff6babda0,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/8915f5f358af40f3bd5171eff6babda0_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91188323,0.9118832631578948,318.0,760,760,2.389937106918239,45,7,"[DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.236,65,32,30,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:08.89-00:11.21] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:11.26-00:12.47] IVR/System: How may we help you?
[00:13.26-00:15.41] Customer: I have a window in my house.
[00:15.46-00:17.02] Customer: It's just my regular front window.
[00:17.05-00:19.73] Customer: You goes up and down and all and the.
[00:19.86-00:23.48] Customer: I guess something got between the glass so it's like foggy in there.
[00:23.77-00:26.87] Customer: I just kind of need that, need a whole new window.
[00:26.90-00:28.71] Customer: I just need that glass repaired.
[00:29.21-00:45.49] Agent: That's we do. Usually what happens is the seal that binds the pieces of glass to the spacer has deteriorated and it allows that air or that moisture to get in between the components.
[00:45.55-00:58.27] Agent: Sel like the spacer bar, the desiccant and all that gets compromised and that's what you end up with is that close outy look what we do is we make up a new glass unit that fits into your existing window frame.
[00:59.77-01:02.19] Agent: Two ways I can get pricing to you.
[01:02.69-01:08.65] Agent: One, we do offer a free in home estimate where we can stop out, take the measures, quote the price and so forth.
[01:08.75-01:18.20] Agent: The other one, if you're just looking to get an idea of the price, if you can get me some measurements and answer a question, I can kind of get you ballpark range over the phone.
[01:18.40-01:22.68] Agent: If you're ever going to move forward, we'll always stop out to measure.
[01:22.78-01:25.45] Agent: That way we make sure we get the correct size and fit.
[01:26.23-01:28.14] Customer: Okay. I know it was around,
[01:29.92-01:37.76] Customer: I think up and down it was like 22 and 3/4 and side to side it was a little bit bigger.
[01:37.86-01:39.09] Customer: I wrote it down a piece of paper.
[01:39.12-01:41.66] Customer: Now I can't find the paper got
[01:43.39-01:44.81] Customer: right around in there.
[01:45.38-01:51.64] Agent: And when you're looking at the window, does it have those grids that go in between the glass panes?
[01:52.02-01:59.90] Customer: So the vision of like a bar going side to side and then two going up and down or is it just.
[01:59.96-02:00.59] Customer: It's.
[02:02.25-02:03.30] Customer: It's an all clear one.
[02:03.33-02:04.11] Customer: Big pain.
[02:15.31-02:18.90] Agent: They're great windows. I've had them for there certainty and they're great windows.
[02:19.44-02:20.66] Customer: I can't look at this one.
[02:20.75-02:22.66] Agent: Put together a good window.
[02:23.00-02:30.57] Agent: Yeah. Based off of that size you're going to be looking roughly at about [MONEY_AMOUNT], $[MONEY_AMOUNT].
[02:30.72-02:33.81] Agent: That would be the glass and the labor to install.
[02:34.75-02:38.76] Customer: Ok. And you come here and do it because I don't know if I can get it out correct.
[02:38.82-02:40.45] Agent: We do all the work on site.
[02:40.48-02:46.54] Agent: Ours is a two partt process means we'll stop out measure to make sure we get the correct size and fit.
[02:46.68-02:52.48] Agent: And then normally takes us about [DURATION] [DURATION], [DURATION] [DURATION] to get the piece through production.
[02:52.59-02:58.25] Agent: Then at that point we schedule another time frame to come back ono site to do the replacement for you.
[02:59.78-03:06.72] Customer: Okay. All right. Well, whenever you want to come out, let's find your time frame.
[03:06.87-03:09.86] Agent: I book estimates in the afternoons.
[03:10.06-03:16.26] Agent: They'll range anywhere from like [TIME] to about [TIME] Monday through Friday.
[03:16.44-03:17.81] Agent: I am currently booking.
[03:17.85-03:24.79] Agent: I have a time slot available Tuesday of next [DURATION] and then I have [DURATION] later like Wednesday, Thursday or Friday.
[03:24.94-03:26.29] Customer: If another [DURATION] works better.
[03:26.41-03:34.40] Customer: Fine, Tuesday. Fine. Tuesday would put me there somewhere right around that [TIME] to [TIME] [TIME] as an arrival time.
[03:35.09-03:38.91] Agent: That's perfect. And let's get some info from you.
[03:39.29-03:41.16] Agent: Your first and last name?
[03:42.01-03:44.19] Customer: [PERSON_NAME] with the [PERSON_NAME].
[03:45.01-03:46.72] Customer: And my name is [PERSON_NAME].
[03:47.34-03:51.53] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME].
[03:51.69-03:56.63] Agent: [PERSON_NAME]. And [PERSON_NAME], what is the address of the property?
[03:57.46-04:01.12] Customer: [LOCATION] [LOCATION] [LOCATION], [LOCATION]
[04:05.56-04:11.06] Customer: [LOCATION]. And a telephone number you can be reached at starting with the area code.
[04:26.07-04:30.33] Customer: Touch it while I'm standing on the floor or will I need a ladder to reach it?
[04:30.96-04:32.14] Agent: No, it's on the floor.
[04:32.25-04:33.93] Customer: I mean it's not the windows.
[04:34.07-04:36.49] Agent: No. Right. You don't need a lot of.
[04:36.59-04:39.49] Agent: Yeah. And we will put you down.
[04:39.52-04:41.55] Agent: That will be for next Tuesday.
[04:41.64-04:51.61] Agent: That's [DATE] [DATE]. It will be somewhere between that [TIME] to [TIME] [TIME] arrival time when I am leaving the estimate before yours next Tuesday.
[04:51.69-04:54.00] Agent: And I'm going to be heading on my way to your place.
[04:54.14-04:57.72] Agent: I'll give you a heads up phone call call just to let you know I'm on my way.
[04:57.82-05:07.19] Agent: That'll give you probably about a [DURATION], [DURATION] [DURATION] heads up notice that I'll be heading to your place and we'll take a look and see if we can't get you in production.
[05:07.85-05:09.30] Customer: That would be perfect.
[05:09.45-05:10.87] Customer: Thank you very much.
[05:11.04-05:12.40] Agent: All right, see you then, [PERSON_NAME].
[05:12.44-05:14.37] Customer: Thanks. Okay, thank you.
[05:14.47-05:14.68] IVR/System: Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. How may we help you? I have a window in my house. It's just my regular front window. You goes up and down and all and the. I guess something got between the glass so it's like foggy in there. I just kind of need that, need a whole new window. I just need that glass repaired. That's we do. Usually what happens is the seal that binds the pieces of glass to the spacer has deteriorated and it allows that air or that moisture to get in between the ","Thank you for calling [ORGANIZATION] [ORGANIZATION]. How may we help you? I have a window in my house. It's just my regular front window. You goes up and down and all and the. I guess something got between the glass so it's like foggy in there. I just kind of need that, need a whole new window. I just need that glass repaired. That's we do. Usually what happens is the seal that binds the pieces of glass to the spacer has deteriorated and it allows that air or that moisture to get in between the components. Sel like the spacer bar, the desiccant and all that gets compromised and that's what you end up with is that close outy look what we do is we make up a new glass unit that fits into your existing window frame. Two ways I can get pricing to you. One, we do offer a free in home estimate where we can stop out, take the measures, quote the price and so forth. The other one, if you're just looking to get an idea of the price, if you can get me some measurements and answer a question, I can kind of get you ballpark range over the phone. If you're ever going to move forward, we'll always stop out to measure. That way we make sure we get the correct size and fit. Okay. I know it was around, I think up and down it was like 22 and 3/4 and side to side it was a little bit bigger. I wrote it down a piece of paper. Now I can't find the paper got right around in there. And when you're looking at the window, does it have those grids that go in between the glass panes? So the vision of like a bar going side to side and then two going up and down or is it just. It's. It's an all clear one. Big pain. They're great windows. I've had them for there certainty and they're great windows. I can't look at this one. Put together a good window. Yeah. Based off of that size you're going to be looking roughly at about [MONEY_AMOUNT], $[MONEY_AMOUNT]. That would be the glass and the labor to install. Ok. And you come here and do it because I don't know if I can get it out correct. We do all the work on site. Ours is a two partt process means we'll stop out measure to make sure we get the correct size and fit. And then normally takes us about [DURATION] [DURATION], [DURATION] [DURATION] to get the piece through production. Then at that point we schedule another time frame to come back ono site to do the replacement for you. Okay. All right. Well, whenever you want to come out, let's find your time frame. I book estimates in the afternoons. They'll range anywhere from like [TIME] to about [TIME] Monday through Friday. I am currently booking. I have a time slot available Tuesday of next [DURATION] and then I have [DURATION] later like Wednesday, Thursday or Friday. If another [DURATION] works better. Fine, Tuesday. Fine. Tuesday would put me there somewhere right around that [TIME] to [TIME] [TIME] as an arrival time. That's perfect. And let's get some info from you. Your first and last name? [PERSON_NAME] with the [PERSON_NAME]. And my name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME], [PERSON_NAME]. [PERSON_NAME]. And [PERSON_NAME], what is the address of the property? [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. And a telephone number you can be reached at starting with the area code. Touch it while I'm standing on the floor or will I need a ladder to reach it? No, it's on the floor. I mean it's not the windows. No. Right. You don't need a lot of. Yeah. And we will put you down. That will be for next Tuesday. That's [DATE] [DATE]. It will be somewhere between that [TIME] to [TIME] [TIME] arrival time when I am leaving the estimate before yours next Tuesday. And I'm going to be heading on my way to your place. I'll give you a heads up phone call call just to let you know I'm on my way. That'll give you probably about a [DURATION], [DURATION] [DURATION] heads up notice that I'll be heading to your place and we'll take a look and see if we can't get you in production. That would be perfect. Thank you very much. All right, see you then, [PERSON_NAME]. Thanks. Okay, thank you. Bye."
157,1804,Bean_Sprout,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/Bean_Sprout_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.9030423,0.9030422992125985,506.0,1270,1270,2.5098814229249014,37,7,"[DATE_INTERVAL], [DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.213,154,17,9,0,128,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:08.41-00:10.37] Unknown: Hello. Hello. Yes. Hi, M.
[00:10.39-00:12.74] Unknown: [PERSON_NAME]. Mr. [PERSON_NAME] Gonn Talk to you.
[00:12.76-00:15.74] Unknown: Okay. Actually, I think got disconnected.
[00:15.80-00:18.20] Unknown: So he just kept your information.
[00:18.70-00:20.43] Unknown: He was want to talk to you.
[00:21.54-00:22.36] Unknown: Okay.
[00:25.21-00:26.80] Unknown: Yes. Hi Mr. [PERSON_NAME].
[00:26.94-00:27.96] Unknown: This is [PERSON_NAME] again.
[00:27.98-00:29.82] Unknown: Withmt sir. How are you?
[00:30.80-00:32.26] Unknown: Good, Good. Awesome, sir.
[00:32.29-00:33.48] Unknown: So I just checked the account.
[00:33.52-00:36.04] Unknown: Miss, how can I have an update for you?
[00:36.18-00:37.73] Unknown: M. [PERSON_NAME], I had spoken to.
[00:37.75-00:40.92] Unknown: I've been speaking to you since the month of [DATE_INTERVAL].
[00:41.06-00:43.54] Unknown: We had placed this order for you a couple of times.
[00:43.61-00:45.26] Unknown: We had some difficulty.
[00:45.41-00:50.73] Unknown: Then when I called you [DURATION] [DURATION] ago, I said that the order was not installed.
[00:50.80-00:53.59] Unknown: But you said that it was already installed, correct?
[00:55.95-00:57.05] Unknown: After you said
[00:58.67-01:00.03] Unknown: well, what do you mean the Internet.
[01:00.05-01:01.80] Unknown: The Internet is already working.
[01:01.95-01:03.65] Unknown: Yes. So actually what happened?
[01:03.68-01:08.60] Unknown: Ms. [PERSON_NAME], I had an order with you for your business number and your Internet.
[01:08.70-01:10.81] Unknown: Okay. I had an order with you myself.
[01:11.19-01:14.83] Unknown: But somebody else, a totally different guy called you.
[01:15.00-01:16.74] Unknown: He placed another order for you.
[01:16.79-01:20.46] Unknown: But as I already had your telephone number on my order.
[01:20.61-01:22.81] Unknown: He playd order with totally new number.
[01:22.87-01:26.18] Unknown: And he also giveave you pricing which I did not discuss.
[01:26.25-01:28.58] Unknown: I gave you $[MONEY_AMOUNT], correct?
[01:29.53-01:35.91] Unknown: Yes. He gave you pricing which is going to be $[MONEY_AMOUNT] account that go.
[01:37.56-01:39.69] Unknown: No, that's not what I'm talking about.
[01:39.72-01:40.97] Unknown: And he never told me the price.
[01:41.00-01:44.66] Unknown: So I thought you know, it's the same price that told me.
[01:44.77-01:48.42] Unknown: Understand? So basically somebody basically calls you.
[01:48.60-01:49.59] Unknown: He did not explain.
[01:49.65-01:50.62] Unknown: He is a different guy.
[01:50.67-01:52.61] Unknown: He placed order with new number.
[01:52.74-01:58.77] Unknown: The number he gave you was [PHONE_NUMBER] and he gave you wrong.
[02:01.14-02:03.75] Unknown: I never agree for new number because it's the rest wrong.
[02:03.78-02:05.42] Unknown: You cannot change the phone numberly.
[02:05.48-02:08.88] Unknown: Exactly, sir. So I have a solution for you, sir.
[02:08.99-02:12.92] Unknown: But the pricing that he has given you, it is not correct price.
[02:12.95-02:16.53] Unknown: And the account he has created for you, it is not correct account.
[02:16.70-02:18.17] Unknown: So what I can do for you?
[02:18.22-02:20.93] Unknown: Because your number is still currently with [ORGANIZATION].
[02:20.98-02:21.95] Unknown: It is still with them.
[02:22.01-02:23.97] Unknown: That's why it's not changed, right?
[02:24.38-02:26.04] Unknown: So what I can do?
[02:26.23-02:32.74] Unknown: I can send [OCCUPATION] another [OCCUPATION] back at your business who will install the order I discussed with you.
[02:32.76-02:34.18] Unknown: The same number that you want.
[02:34.24-02:39.07] Unknown: [PHONE_NUMBER] with Internet of 100 megapyies.
[02:39.17-02:41.83] Unknown: And the price I agree with you [MONEY_AMOUNT] [MONEY_AMOUNT].
[02:41.94-02:44.37] Unknown: But he will be another [OCCUPATION] and other account.
[02:44.41-02:46.27] Unknown: You will have to cancel this account.
[02:46.40-02:49.60] Unknown: Because this is not the price and the number I have agreed with you.
[02:49.62-02:52.06] Unknown: So this is totally different account, different person.
[02:55.93-03:00.21] Unknown: But I'm not going to cancel anything before the guy Come.
[03:00.25-03:02.94] Unknown: Right. Exactly. Not before the guy comes.
[03:03.05-03:06.22] Unknown: Yeah. What I would like for you to do.
[03:06.56-03:12.76] Unknown: Sorry, Oay. I was going to say what I would like for you to do.
[03:14.78-03:16.82] Unknown: What I would like for you to do, sir.
[03:16.99-03:19.78] Unknown: Is to set up appointment with me.
[03:19.91-03:23.47] Unknown: My [OCCUPATION] comes. He installs Internet modem.
[03:23.50-03:25.72] Unknown: He installs your number for you.
[03:25.83-03:29.16] Unknown: And when he completes the installation, you can cancel this account.
[03:29.23-03:30.41] Unknown: How does that sound?
[03:31.78-03:34.55] Unknown: Okay. And do I have to pay for this account?
[03:34.73-03:37.84] Unknown: Sir, you don't have to pay for this account.
[03:37.87-03:39.53] Unknown: You do not have to pay anything.
[03:41.87-03:44.46] Unknown: No, I mean like the account that you know.
[03:44.60-03:46.78] Unknown: The account that was setting up wrong.
[03:46.96-03:49.06] Unknown: Yes. The account that was set up wrongly.
[03:49.08-03:50.78] Unknown: Sir. You don't have to pay bills for that.
[03:50.82-03:54.01] Unknown: No problem. Because the number is not what you requested.
[03:54.06-03:56.32] Unknown: The price is also not what you requested.
[03:57.22-03:59.76] Unknown: Okay. You already tell [ORGANIZATION], right?
[03:59.91-04:01.66] Unknown: Yes. I am from [ORGANIZATION] [ORGANIZATION], sir.
[04:01.76-04:02.89] Unknown: What I can do for you?
[04:02.94-04:06.76] Unknown: Because have we sent a bills to you for this account?
[04:08.97-04:10.24] Unknown: It's on under statementment.
[04:10.29-04:12.74] Unknown: Yes. Okay. You don't have to pay that right now.
[04:12.76-04:16.11] Unknown: Okay. This account I automatically will cancel for you.
[04:16.18-04:17.98] Unknown: You do not have to pay this account.
[04:18.12-04:21.81] Unknown: I will simply place order for my account right now for you again.
[04:21.94-04:23.45] Unknown: Send the [OCCUPATION] back.
[04:23.59-04:29.17] Unknown: He will install new modem, new Internet connection with same number of your business.
[04:29.23-04:30.11] Unknown: And with the price.
[04:30.18-04:31.36] Unknown: I agree with you.
[04:31.49-04:33.51] Unknown: $[MONEY_AMOUNT]. Is that okay for you, sir?
[04:34.50-04:37.14] Unknown: Yes. Thank you. No problem, sir.
[04:37.16-04:38.12] Unknown: So I will send him back.
[04:38.15-04:40.99] Unknown: And when [OCCUPATION] comes, he says you already have a account.
[04:41.05-04:42.53] Unknown: Why are you getting new account?
[04:42.66-04:45.22] Unknown: Tell him account I have is set up wrong.
[04:45.28-04:46.64] Unknown: I do not want this account.
[04:46.71-04:49.01] Unknown: My person is helping me with right account.
[04:49.10-04:51.73] Unknown: So you tell him that you want second infet there.
[04:51.86-04:53.55] Unknown: So we can cancel this old one.
[04:53.58-04:57.60] Unknown: Okay? Okay. Okay. Give me one second, sir.
[04:57.63-04:58.64] Unknown: Okay. Be. Please be.
[04:58.67-04:59.25] Unknown: Hold
[05:08.81-05:09.55] Unknown: few
[05:25.55-05:26.29] Unknown: you.
[06:03.12-06:06.31] Unknown: Okay. Mr. [PERSON_NAME], are you able to do one thing?
[06:06.96-06:10.71] Unknown: Because when our [OCCUPATION] comes to the business on the idea of the installation.
[06:10.80-06:13.73] Unknown: He's going to ask you why are you getting second account, Right?
[06:13.85-06:16.70] Unknown: Are you able to cancel Internet before [OCCUPATION] comes?
[06:16.73-06:17.86] Unknown: Or will you do it after?
[06:17.89-06:18.46] Unknown: Sir?
[06:21.61-06:23.70] Unknown: After. Right after. Yeah.
[06:23.73-06:24.32] Unknown: You can do that.
[06:24.34-06:25.06] Unknown: So that's an option.
[06:25.09-06:26.10] Unknown: That's not a problem.
[06:26.25-06:27.70] Unknown: But you have to make sure.
[06:30.12-06:32.43] Unknown: Like right away after he finished.
[06:32.48-06:34.68] Unknown: You know. Like you can cancel right away.
[06:34.74-06:38.58] Unknown: Because we use the Internet for the credit card machine.
[06:38.65-06:40.40] Unknown: So we have to keep the Internet running.
[06:40.44-06:41.18] Unknown: You know what I mean?
[06:41.25-06:43.28] Unknown: Okay. That is certainly understandable, sir.
[06:43.38-06:44.83] Unknown: So what I am going to recommend you.
[06:44.84-06:47.39] Unknown: We are going to do this the way that you want it to be, sir.
[06:47.56-06:50.01] Unknown: I will send the [OCCUPATION] at your business.
[06:50.11-06:55.12] Unknown: They will install a new Internet with telephone number that you have with the price you have.
[06:55.30-07:00.52] Unknown: And when I get that done for you, when the [OCCUPATION] comes, he will ask you sir, you already have account.
[07:00.56-07:02.26] Unknown: You recently installed this account.
[07:02.37-07:03.96] Unknown: Why do you need second account?
[07:04.08-07:08.72] Agent: You have to explain to the [OCCUPATION] this old account is not set up properly.
[07:08.78-07:09.94] Customer: I want to cancel this.
[07:09.97-07:13.06] Customer: Okay? You have to tell him I want to cancel the old account.
[07:13.17-07:15.54] Customer: And I will get this new account with new modem.
[07:15.61-07:17.61] Customer: My number, my bill, my price.
[07:17.69-07:20.28] Agent: Is that okay? Yes.
[07:20.42-07:25.05] Agent: Okay, sir. So if you are requesting for this as procedure, I can set up appointment.
[07:25.08-07:26.59] Agent: So would you like for me to do that?
[07:26.64-07:28.32] Agent: Or how would you like for me to proceed?
[07:28.38-07:33.25] Agent: Yes. Okayes. So I will send a [OCCUPATION] over at your business.
[07:33.43-07:35.02] Agent: The earliest date I get Mr.
[07:35.05-07:37.52] Agent: [PERSON_NAME] con I will place order and I will send him back.
[07:37.56-07:43.37] Customer: Okay? Okay. But make sure you call me like you know when they're going toa be.
[07:43.43-07:46.46] Customer: Because I want to make sure that m and at the restaurant.
[07:46.50-07:49.99] Agent: Okay? Okay. I will call you sir myself and I will make sure of this.
[07:50.02-07:56.54] Customer: Okay? Okay. And just like you said, I don't need to pay for the account that was set up wrong, correct?
[07:56.64-07:59.02] Agent: Yes. So this account, so you don't have to pay for it.
[07:59.08-08:01.87] Agent: Wrong account. If you have bill, don't pay it.
[08:01.97-08:04.30] Agent: After [DURATION] [DURATION], we automatically cancel.
[08:04.44-08:08.47] Agent: The only bill you have to pay is with the right account number which I am going to place for you.
[08:08.53-08:14.43] Agent: Okayk. I will give you the account number so that you know that you have to pay this account number bill.
[08:14.49-08:15.20] Customer: Okay?
[08:16.81-08:19.39] Agent: Okay. Anything else I can help you with, Mr.
[08:19.42-08:22.30] Customer: [PERSON_NAME]? No, that's all.
[08:22.42-08:23.30] Agent: Thank you so much, sir.
[08:23.33-08:23.57] Agent: Take care.","Hello. Hello. Yes. Hi, M. [PERSON_NAME]. Mr. [PERSON_NAME] Gonn Talk to you. Okay. Actually, I think got disconnected. So he just kept your information. He was want to talk to you. Okay. Yes. Hi Mr. [PERSON_NAME]. This is [PERSON_NAME] again. Withmt sir. How are you? Good, Good. Awesome, sir. So I just checked the account. Miss, how can I have an update for you? M. [PERSON_NAME], I had spoken to. I've been speaking to you since the month of [DATE_INTERVAL]. We had placed this order for you a cou","Hello. Hello. Yes. Hi, M. [PERSON_NAME]. Mr. [PERSON_NAME] Gonn Talk to you. Okay. Actually, I think got disconnected. So he just kept your information. He was want to talk to you. Okay. Yes. Hi Mr. [PERSON_NAME]. This is [PERSON_NAME] again. Withmt sir. How are you? Good, Good. Awesome, sir. So I just checked the account. Miss, how can I have an update for you? M. [PERSON_NAME], I had spoken to. I've been speaking to you since the month of [DATE_INTERVAL]. We had placed this order for you a couple of times. We had some difficulty. Then when I called you [DURATION] [DURATION] ago, I said that the order was not installed. But you said that it was already installed, correct? After you said well, what do you mean the Internet. The Internet is already working. Yes. So actually what happened? Ms. [PERSON_NAME], I had an order with you for your business number and your Internet. Okay. I had an order with you myself. But somebody else, a totally different guy called you. He placed another order for you. But as I already had your telephone number on my order. He playd order with totally new number. And he also giveave you pricing which I did not discuss. I gave you $[MONEY_AMOUNT], correct? Yes. He gave you pricing which is going to be $[MONEY_AMOUNT] account that go. No, that's not what I'm talking about. And he never told me the price. So I thought you know, it's the same price that told me. Understand? So basically somebody basically calls you. He did not explain. He is a different guy. He placed order with new number. The number he gave you was [PHONE_NUMBER] and he gave you wrong. I never agree for new number because it's the rest wrong. You cannot change the phone numberly. Exactly, sir. So I have a solution for you, sir. But the pricing that he has given you, it is not correct price. And the account he has created for you, it is not correct account. So what I can do for you? Because your number is still currently with [ORGANIZATION]. It is still with them. That's why it's not changed, right? So what I can do? I can send [OCCUPATION] another [OCCUPATION] back at your business who will install the order I discussed with you. The same number that you want. [PHONE_NUMBER] with Internet of 100 megapyies. And the price I agree with you [MONEY_AMOUNT] [MONEY_AMOUNT]. But he will be another [OCCUPATION] and other account. You will have to cancel this account. Because this is not the price and the number I have agreed with you. So this is totally different account, different person. But I'm not going to cancel anything before the guy Come. Right. Exactly. Not before the guy comes. Yeah. What I would like for you to do. Sorry, Oay. I was going to say what I would like for you to do. What I would like for you to do, sir. Is to set up appointment with me. My [OCCUPATION] comes. He installs Internet modem. He installs your number for you. And when he completes the installation, you can cancel this account. How does that sound? Okay. And do I have to pay for this account? Sir, you don't have to pay for this account. You do not have to pay anything. No, I mean like the account that you know. The account that was setting up wrong. Yes. The account that was set up wrongly. Sir. You don't have to pay bills for that. No problem. Because the number is not what you requested. The price is also not what you requested. Okay. You already tell [ORGANIZATION], right? Yes. I am from [ORGANIZATION] [ORGANIZATION], sir. What I can do for you? Because have we sent a bills to you for this account? It's on under statementment. Yes. Okay. You don't have to pay that right now. Okay. This account I automatically will cancel for you. You do not have to pay this account. I will simply place order for my account right now for you again. Send the [OCCUPATION] back. He will install new modem, new Internet connection with same number of your business. And with the price. I agree with you. $[MONEY_AMOUNT]. Is that okay for you, sir? Yes. Thank you. No problem, sir. So I will send him back. And when [OCCUPATION] comes, he says you already have a account. Why are you getting new account? Tell him account I have is set up wrong. I do not want this account. My person is helping me with right account. So you tell him that you want second infet there. So we can cancel this old one. Okay? Okay. Okay. Give me one second, sir. Okay. Be. Please be. Hold few you. Okay. Mr. [PERSON_NAME], are you able to do one thing? Because when our [OCCUPATION] comes to the business on the idea of the installation. He's going to ask you why are you getting second account, Right? Are you able to cancel Internet before [OCCUPATION] comes? Or will you do it after? Sir? After. Right after. Yeah. You can do that. So that's an option. That's not a problem. But you have to make sure. Like right away after he finished. You know. Like you can cancel right away. Because we use the Internet for the credit card machine. So we have to keep the Internet running. You know what I mean? Okay. That is certainly understandable, sir. So what I am going to recommend you. We are going to do this the way that you want it to be, sir. I will send the [OCCUPATION] at your business. They will install a new Internet with telephone number that you have with the price you have. And when I get that done for you, when the [OCCUPATION] comes, he will ask you sir, you already have account. You recently installed this account. Why do you need second account? You have to explain to the [OCCUPATION] this old account is not set up properly. I want to cancel this. Okay? You have to tell him I want to cancel the old account. And I will get this new account with new modem. My number, my bill, my price. Is that okay? Yes. Okay, sir. So if you are requesting for this as procedure, I can set up appointment. So would you like for me to do that? Or how would you like for me to proceed? Yes. Okayes. So I will send a [OCCUPATION] over at your business. The earliest date I get Mr. [PERSON_NAME] con I will place order and I will send him back. Okay? Okay. But make sure you call me like you know when they're going toa be. Because I want to make sure that m and at the restaurant. Okay? Okay. I will call you sir myself and I will make sure of this. Okay? Okay. And just like you said, I don't need to pay for the account that was set up wrong, correct? Yes. So this account, so you don't have to pay for it. Wrong account. If you have bill, don't pay it. After [DURATION] [DURATION], we automatically cancel. The only bill you have to pay is with the right account number which I am going to place for you. Okayk. I will give you the account number so that you know that you have to pay this account number bill. Okay? Okay. Anything else I can help you with, Mr. [PERSON_NAME]? No, that's all. Thank you so much, sir. Take care."
158,613,2f56a7f9ce8b4ea9877bf305fb54476d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/2f56a7f9ce8b4ea9877bf305fb54476d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.92907643,0.929076403712297,207.0,431,431,2.082125603864734,23,8,"[DURATION], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.208,42,18,23,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.85-00:03.54] IVR/System: It's a great day at [ORGANIZATION] [ORGANIZATION].
[00:03.64-00:04.47] Agent: My name is [PERSON_NAME].
[00:04.50-00:06.00] Agent: Are you calling for service?
[00:06.86-00:09.43] Customer: Yes, this is [PERSON_NAME] [PERSON_NAME].
[00:09.58-00:19.91] Customer: Neighborhood's done a lot of work for us and I just went downstairs to our basement to get a ladder and we have water coming out of our air conditioning unit.
[00:21.82-00:22.88] Agent: All right,
[00:24.45-00:25.95] Agent: what is the address?
[00:26.70-00:31.25] Customer: We're [LOCATION] [LOCATION] in [LOCATION].
[00:34.34-00:38.49] Agent: And you'brent? Yes. Okay.
[00:38.54-00:39.60] Agent: Is the AC working?
[00:39.63-00:43.48] Customer: Okay, well, it is working.
[00:43.95-00:46.45] Customer: I noticed this week and I thought it was the humidity.
[00:46.50-00:54.48] Customer: It didn't seem like it has been very efficient or cooling it off as much as the thermostat is set out like it normally does.
[00:54.54-00:58.31] Customer: So I'm guessing it's related to the water issue.
[00:58.36-00:59.30] Customer: Whatever is.
[01:00.88-01:04.91] Agent: Okay. Do you happen to know the approximate age of your system?
[01:05.56-01:07.50] Customer: Yeah, it's over [DURATION] years old.
[01:07.57-01:09.73] Customer: The last time you guys come out every year and look at it.
[01:09.75-01:13.75] Customer: And the last time it was checked, just [DURATION] [DURATION] [DURATION] ago,
[01:15.25-01:20.81] Customer: your [OCCUPATION] said it was running great, but we were on borrowed time because it's old.
[01:21.19-01:31.62] Customer: Sure. Okay. Because I mean right now we are into our after hours [MEDICAL_PROCESS] care now through the weekend.
[01:31.75-01:35.91] Agent: So it would be a [MONEY_AMOUNT] service charge to get a [OCCUPATION] out.
[01:35.98-01:43.33] Agent: Otherwise, if you wanted to wait until Monday, we can get somebody out there Monday at our normal service charge of $[MONEY_AMOUNT].
[01:43.83-01:48.64] Customer: Well, I think I better get somebody out because I don't know what to do about the water coming out.
[01:49.03-01:51.00] Customer: If there's some way to stop that
[01:52.34-01:58.44] Customer: without that would probably be turning off the AC would eliminate that.
[01:59.06-02:02.72] Customer: Yeah. Could we get see if you could get somebody out?
[02:04.39-02:06.75] Agent: Yeah, I can get you on the schedule.
[02:06.81-02:08.25] Agent: It would be tomorrow
[02:09.84-02:12.26] Agent: before I would be able to get anybody out there.
[02:12.65-02:21.91] Agent: And then like I said, it will be under the [MEDICAL_PROCESS] care for the [MONEY_AMOUNT] service charge.
[02:23.32-02:24.71] Customer: What do you think, honey?
[02:38.00-02:41.62] Customer: Well, if we can get somebody out tomorrow, I think I'd like to.
[02:42.04-02:52.65] Agent: Okay. All right, I will go ahead here, get you on the schedule for tomorrow and then we'll give you a call when we're ready to head over.
[02:52.76-02:59.08] Agent: The [OCCUPATION] will likely reach out to you to give a call once he's ready to head over.
[02:59.22-03:07.21] Agent: And I have [PHONE_NUMBER], [PHONE_NUMBER] and
[03:11.10-03:15.25] Agent: [PHONE_NUMBER] ye. Okay, those are all right.
[03:15.42-03:19.00] Agent: Okay, perfect. Yes. So we'll give a call when we're ready to head over.
[03:19.59-03:21.88] Customer: Okay, thank you. Yeah, you're welcome.
[03:21.91-03:22.90] Customer: Have a good day.
[03:23.08-03:24.49] Customer: Thank you. Bye. Thanks.
[03:24.54-03:24.62] Customer: Bye.","It's a great day at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? Yes, this is [PERSON_NAME] [PERSON_NAME]. Neighborhood's done a lot of work for us and I just went downstairs to our basement to get a ladder and we have water coming out of our air conditioning unit. All right, what is the address? We're [LOCATION] [LOCATION] in [LOCATION]. And you'brent? Yes. Okay. Is the AC working? Okay, well, it is working. I noticed this week and I thought it was the h","It's a great day at [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? Yes, this is [PERSON_NAME] [PERSON_NAME]. Neighborhood's done a lot of work for us and I just went downstairs to our basement to get a ladder and we have water coming out of our air conditioning unit. All right, what is the address? We're [LOCATION] [LOCATION] in [LOCATION]. And you'brent? Yes. Okay. Is the AC working? Okay, well, it is working. I noticed this week and I thought it was the humidity. It didn't seem like it has been very efficient or cooling it off as much as the thermostat is set out like it normally does. So I'm guessing it's related to the water issue. Whatever is. Okay. Do you happen to know the approximate age of your system? Yeah, it's over [DURATION] years old. The last time you guys come out every year and look at it. And the last time it was checked, just [DURATION] [DURATION] [DURATION] ago, your [OCCUPATION] said it was running great, but we were on borrowed time because it's old. Sure. Okay. Because I mean right now we are into our after hours [MEDICAL_PROCESS] care now through the weekend. So it would be a [MONEY_AMOUNT] service charge to get a [OCCUPATION] out. Otherwise, if you wanted to wait until Monday, we can get somebody out there Monday at our normal service charge of $[MONEY_AMOUNT]. Well, I think I better get somebody out because I don't know what to do about the water coming out. If there's some way to stop that without that would probably be turning off the AC would eliminate that. Yeah. Could we get see if you could get somebody out? Yeah, I can get you on the schedule. It would be tomorrow before I would be able to get anybody out there. And then like I said, it will be under the [MEDICAL_PROCESS] care for the [MONEY_AMOUNT] service charge. What do you think, honey? Well, if we can get somebody out tomorrow, I think I'd like to. Okay. All right, I will go ahead here, get you on the schedule for tomorrow and then we'll give you a call when we're ready to head over. The [OCCUPATION] will likely reach out to you to give a call once he's ready to head over. And I have [PHONE_NUMBER], [PHONE_NUMBER] and [PHONE_NUMBER] ye. Okay, those are all right. Okay, perfect. Yes. So we'll give a call when we're ready to head over. Okay, thank you. Yeah, you're welcome. Have a good day. Thank you. Bye. Thanks. Bye."
159,3095,f12fe2b42c2345e98baca459d65b5ca9,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/f12fe2b42c2345e98baca459d65b5ca9_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.92409575,0.9240957707509881,300.0,506,506,1.6866666666666668,51,6,"[LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,88.207,52,18,14,20,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.41-00:03.87] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:04.06-00:07.63] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[00:08.05-00:14.48] IVR/System: Our brands are locally owned and independently operated and they all share commitment to quality and values.
[00:14.61-00:18.57] IVR/System: So no matter what home services you need, you can trust our experts.
[00:18.73-00:21.81] IVR/System: [ORGANIZATION] helps care for all your home maintenance needs.
[00:21.91-00:26.93] IVR/System: From [OCCUPATION] to [OCCUPATION], [OCCUPATION] to [OCCUPATION], [OCCUPATION] [OCCUPATION] and everything in between.
[00:27.05-00:28.28] IVR/System: We've got you covered.
[00:28.41-00:29.56] IVR/System: Thank you for holding.
[00:29.69-00:31.41] IVR/System: Your call is important to us.
[00:31.51-00:35.55] IVR/System: Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly.
[00:48.12-00:52.50] IVR/System: At [ORGANIZATION] we know it's difficult to find a trusted home services provider.
[00:52.57-00:55.20] IVR/System: That's why you won't get over a million results from us.
[00:55.30-00:58.97] IVR/System: We'll give you a select family of experts you can trust.
[00:59.12-01:05.59] IVR/System: Join the neighborhood. Check out all the great benefits of becoming a [ORGANIZATION] member at [URL].
[01:05.69-01:13.71] IVR/System: with your free account you can get home maintenance advice, keep track of service history, schedule task reminders, search for a pro and more.
[01:13.85-01:15.14] IVR/System: Thank you for holding.
[01:39.14-01:41.08] IVR/System: Your call is important to us.
[01:41.19-01:45.25] IVR/System: Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly.
[02:08.78-02:11.65] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:17.78-02:21.26] IVR/System: Thank you for calling [ORGANIZATION] or source local [OCCUPATION] [OCCUPATION].
[02:21.32-02:23.53] Agent: This is [PERSON_NAME], how can I help you?
[02:24.78-02:26.38] Customer: Hi [PERSON_NAME], my name is [PERSON_NAME].
[02:26.43-02:27.78] Customer: I'm from [ORGANIZATION] [ORGANIZATION].
[02:27.82-02:31.30] Customer: I'm hoping to get pricing for Fen repair service.
[02:31.36-02:33.21] Customer: Do you serve Indianais
[02:34.66-02:37.75] Customer: [LOCATION] with code [LOCATION]?
[02:39.78-02:43.50] Agent: Just one second, let me check that out for you.
[02:43.64-02:46.44] Agent: And also is the best contact number
[02:50.13-02:50.88] Customer: [PHONE_NUMBER]?
[02:52.18-02:52.91] Customer: Yes.
[02:54.62-02:57.63] Agent: So yes we do have service in the area.
[03:03.96-03:07.90] Agent: Hello. Hello. Yes, as may know
[03:09.31-03:12.18] Customer: how much would it cost for Fen repair?
[03:16.28-03:24.19] Agent: Let me actually schedule the callback with the [OCCUPATION] to let you know how much will be for the fundan reaper.
[03:24.36-03:29.28] Agent: Just let me ask you is this the first time we use our services?
[03:30.57-03:31.84] Customer: Yes, it is.
[03:33.25-03:35.63] Agent: May I know how do you heard about us?
[03:37.41-03:39.12] Customer: Sa Google.
[03:42.53-03:47.47] Agent: Okay. And may I know the address where the service will be?
[03:48.69-03:53.28] Customer: I can only provide the state and the zip code for the security of the homeowner.
[03:53.99-03:58.72] Customer: It's in Indianais [LOCATION] with [LOCATION] zip code.
[04:03.26-04:10.25] Agent: Okay, but we need to know the address where we are going to send the [OCCUPATION] [OCCUPATION] or the [OCCUPATION].
[04:12.19-04:17.94] Agent: What we will need to know when is the earliest the availability of the homeowner.
[04:17.96-04:18.98] Customer: I mean the [OCCUPATION].
[04:19.04-04:32.75] Agent: So that will inform the homeowner then if theowner agrees with the schedule of the [OCCUPATION] to go out and to go there to the property then we will provide the complete information of the homeowner.
[04:34.38-04:40.00] Agent: Okay, so I'll send this information to the [OCCUPATION] [OCCUPATION] and he will call you back shortly.
[04:40.13-04:43.36] Agent: Besides this, is there anything else that I can assist it with?
[04:44.86-04:48.91] Customer: No, that's all. Thank you for calling Mr.
[04:49.06-04:50.68] Agent: [PERSON_NAME] in EY company.
[04:50.73-04:52.04] Agent: We appreciate your business.
[04:52.09-04:53.15] Agent: Bye bye for now.
[04:55.08-04:56.44] Agent: Thank you. Thank you for your time.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for all your home maintenance needs. From [OCCUPATION] to [OCCUPATION], [OCCUPATION] to [OCCUPATION], [OC","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and independently operated and they all share commitment to quality and values. So no matter what home services you need, you can trust our experts. [ORGANIZATION] helps care for all your home maintenance needs. From [OCCUPATION] to [OCCUPATION], [OCCUPATION] to [OCCUPATION], [OCCUPATION] [OCCUPATION] and everything in between. We've got you covered. Thank you for holding. Your call is important to us. Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly. At [ORGANIZATION] we know it's difficult to find a trusted home services provider. That's why you won't get over a million results from us. We'll give you a select family of experts you can trust. Join the neighborhood. Check out all the great benefits of becoming a [ORGANIZATION] member at [URL]. with your free account you can get home maintenance advice, keep track of service history, schedule task reminders, search for a pro and more. Thank you for holding. Your call is important to us. Please hold and a [ORGANIZATION] [OCCUPATION] will be on the line shortly. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Thank you for calling [ORGANIZATION] or source local [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME], how can I help you? Hi [PERSON_NAME], my name is [PERSON_NAME]. I'm from [ORGANIZATION] [ORGANIZATION]. I'm hoping to get pricing for Fen repair service. Do you serve Indianais [LOCATION] with code [LOCATION]? Just one second, let me check that out for you. And also is the best contact number [PHONE_NUMBER]? Yes. So yes we do have service in the area. Hello. Hello. Yes, as may know how much would it cost for Fen repair? Let me actually schedule the callback with the [OCCUPATION] to let you know how much will be for the fundan reaper. Just let me ask you is this the first time we use our services? Yes, it is. May I know how do you heard about us? Sa Google. Okay. And may I know the address where the service will be? I can only provide the state and the zip code for the security of the homeowner. It's in Indianais [LOCATION] with [LOCATION] zip code. Okay, but we need to know the address where we are going to send the [OCCUPATION] [OCCUPATION] or the [OCCUPATION]. What we will need to know when is the earliest the availability of the homeowner. I mean the [OCCUPATION]. So that will inform the homeowner then if theowner agrees with the schedule of the [OCCUPATION] to go out and to go there to the property then we will provide the complete information of the homeowner. Okay, so I'll send this information to the [OCCUPATION] [OCCUPATION] and he will call you back shortly. Besides this, is there anything else that I can assist it with? No, that's all. Thank you for calling Mr. [PERSON_NAME] in EY company. We appreciate your business. Bye bye for now. Thank you. Thank you for your time."
160,1531,890d39138dc84c51b9aba7fa4d751a68,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/890d39138dc84c51b9aba7fa4d751a68_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9233991,0.9233991102514506,272.0,517,517,1.900735294117647,49,6,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.205,61,22,38,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:50.92-00:52.19] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:52.24-00:53.95] Agent: This is [PERSON_NAME]. How can I help you?
[00:55.09-01:01.38] Customer: Hi. I'm looking for somebody to help me fix some broken glass at my house.
[01:01.76-01:03.38] Customer: I think you do that.
[01:04.39-01:05.57] Agent: Yeah, we sure do.
[01:05.60-01:07.00] Agent: We can definitely help you with that.
[01:07.11-01:14.88] Agent: What I can do is get your contact info in and I can send you over a link where you can send me a picture of what you've got broken.
[01:15.03-01:16.94] Agent: We can get a float work up for you.
[01:17.88-01:25.52] Customer: Okay. I don't mind doing that, except it's a weekend house up in [LOCATION] [LOCATION] and I won't be there for [DURATION] [DURATION] [DURATION].
[01:25.54-01:27.72] Customer: I hate to kind of waste the.
[01:27.84-01:29.19] Customer: Waste the time. I don't.
[01:29.72-01:35.31] Customer: I kind of like to get an appointment to go ahead and get started, but, you know, you tell me what you got to do.
[01:37.12-01:38.94] Customer: I don't have any pictures right here.
[01:39.72-01:44.08] Agent: I gota. Is it just single pane glass or are they double pane window?
[01:44.17-01:46.17] Customer: It's. It's actually three spots.
[01:46.31-01:50.41] Customer: The darn [OCCUPATION] [OCCUPATION] kicked up gravel,
[01:51.62-01:54.28] Customer: two of them. They're all double glazed.
[01:54.75-02:00.36] Customer: Two of them are newer and they're in wooden double sash frames.
[02:01.39-02:05.47] Customer: And the third one is in an older part of the house That's.
[02:05.61-02:06.86] Customer: It's a replacement window.
[02:06.88-02:07.97] Customer: I think it's metal.
[02:10.22-02:12.47] Agent: Okay. All right. Yeah.
[02:12.50-02:21.49] Agent: So let me get your information in and I can reach out to scheduling and see when they would be able to take a look at that for you.
[02:22.10-02:23.82] Agent: Is this the best phone number for you?
[02:23.84-02:28.44] Customer: That is [PHONE_NUMBER]. Yeah, that's our home phone.
[02:28.51-02:29.64] Customer: [PERSON_NAME]. No, I'll tell you what.
[02:29.67-02:30.70] Customer: Give me. Let me give you.
[02:30.72-02:33.00] Customer: Just because we move around, let me give you my cell phone.
[02:33.03-02:36.44] Agent: That's better. Okay. Okay.
[02:40.87-02:41.88] Customer: [PHONE_NUMBER] [PHONE_NUMBER].
[02:44.88-02:47.37] Agent: Okay. And what is your first and last name?
[02:47.55-02:48.84] Customer: Our first name is [PERSON_NAME].
[02:48.94-02:52.56] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:52.62-02:53.71] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:56.60-02:58.87] Agent: Okay. And what is that service address?
[02:59.60-03:01.31] Customer: The Service address is
[03:03.12-03:07.19] Customer: [LOCATION] [LOCATION]. [LOCATION] [LOCATION],
[03:09.12-03:11.72] Customer: [LOCATION] [LOCATION], [LOCATION]
[03:15.26-03:18.00] Customer: [LOCATION], I believe.
[03:21.06-03:21.93] Agent: Okay.
[03:24.71-03:29.56] Agent: All right. Give me the first word of that road again.
[03:30.15-03:35.12] Customer: [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[03:36.04-03:37.11] Customer: Okay, Here it is.
[03:37.20-03:38.37] Customer: It pops up for me now.
[03:38.41-03:40.38] Agent: Got you. Okay. Okay.
[03:40.53-03:42.10] Customer: I hope you come down that far.
[03:43.28-03:45.56] Agent: I believe that is in our service area.
[03:45.58-03:47.91] Agent: I'll double check on that, but it looks like it.
[03:48.21-03:52.41] Agent: Okay. And you said which [DURATION] are you available?
[03:52.59-03:56.43] Customer: Well, yeah, because we're not there now and we're not there all the time.
[03:57.09-04:01.10] Customer: I don't know how far out you can book, but we're.
[04:01.94-04:03.37] Customer: Friday would be good.
[04:03.87-04:04.72] Customer: Monday would be good.
[04:04.75-04:07.65] Customer: You do you do these on the weekends?
[04:08.50-04:09.90] Agent: We don't. We're Mondays.
[04:09.96-04:12.74] Customer: Friday. Okay, well, Friday'd be good.
[04:12.76-04:13.93] Customer: And Monday'd be good.
[04:14.91-04:23.03] Agent: Okay. All right, let me reach out to scheduling and see what we have got available, and we will give you a call back and see if we can get that set up for you.
[04:23.21-04:24.33] Customer: That'd be just great.
[04:24.46-04:26.66] Agent: Thank you. No problem.
[04:26.72-04:28.26] Agent: Thanks. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Hi. I'm looking for somebody to help me fix some broken glass at my house. I think you do that. Yeah, we sure do. We can definitely help you with that. What I can do is get your contact info in and I can send you over a link where you can send me a picture of what you've got broken. We can get a float work up for you. Okay. I don't mind doing that, except it's a weekend house up in [LOCATION] [LOCATIO","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Hi. I'm looking for somebody to help me fix some broken glass at my house. I think you do that. Yeah, we sure do. We can definitely help you with that. What I can do is get your contact info in and I can send you over a link where you can send me a picture of what you've got broken. We can get a float work up for you. Okay. I don't mind doing that, except it's a weekend house up in [LOCATION] [LOCATION] and I won't be there for [DURATION] [DURATION] [DURATION]. I hate to kind of waste the. Waste the time. I don't. I kind of like to get an appointment to go ahead and get started, but, you know, you tell me what you got to do. I don't have any pictures right here. I gota. Is it just single pane glass or are they double pane window? It's. It's actually three spots. The darn [OCCUPATION] [OCCUPATION] kicked up gravel, two of them. They're all double glazed. Two of them are newer and they're in wooden double sash frames. And the third one is in an older part of the house That's. It's a replacement window. I think it's metal. Okay. All right. Yeah. So let me get your information in and I can reach out to scheduling and see when they would be able to take a look at that for you. Is this the best phone number for you? That is [PHONE_NUMBER]. Yeah, that's our home phone. [PERSON_NAME]. No, I'll tell you what. Give me. Let me give you. Just because we move around, let me give you my cell phone. That's better. Okay. Okay. [PHONE_NUMBER] [PHONE_NUMBER]. Okay. And what is your first and last name? Our first name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. And what is that service address? The Service address is [LOCATION] [LOCATION]. [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], I believe. Okay. All right. Give me the first word of that road again. [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Okay, Here it is. It pops up for me now. Got you. Okay. Okay. I hope you come down that far. I believe that is in our service area. I'll double check on that, but it looks like it. Okay. And you said which [DURATION] are you available? Well, yeah, because we're not there now and we're not there all the time. I don't know how far out you can book, but we're. Friday would be good. Monday would be good. You do you do these on the weekends? We don't. We're Mondays. Friday. Okay, well, Friday'd be good. And Monday'd be good. Okay. All right, let me reach out to scheduling and see what we have got available, and we will give you a call back and see if we can get that set up for you. That'd be just great. Thank you. No problem. Thanks. Bye."
161,70,0785e84cb1064d9ba55891f8d9a714e0,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/0785e84cb1064d9ba55891f8d9a714e0_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9223096,0.922309606741573,287.0,534,534,1.8606271777003485,29,6,"[LOCATION], [MEDICAL_CONDITION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.199,56,27,23,1,5,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:11.86-00:13.10] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:13.13-00:14.91] Agent: This is [PERSON_NAME], how can I help you?
[00:15.49-00:18.91] Customer: Hi, I have a question first.
[00:19.30-00:23.64] Customer: Do you guys change out just the glass and the double pane windows?
[00:24.89-00:26.27] Agent: We do. Uh huh.
[00:28.00-00:31.86] Customer: So I have four windows that I need prices on.
[00:33.67-00:36.90] Agent: Okay. Yeah. So what we.
[00:38.80-00:40.55] Customer: I'm sorry you cut out on me.
[00:40.57-00:45.70] Customer: What was that? I said does the [OCCUPATION] make house visits or just appointment
[00:46.99-01:03.09] Agent: ye. So we, we do the way that we do the majority of our quotes is I can just get your information in and I can send you over a link where you can send me a picture of your window and some approximate sizes and I can get your quote worked up that way.
[01:04.50-01:05.25] Customer: Done.
[01:06.94-01:08.67] Customer: All right, sounds like plan.
[01:08.70-01:10.14] Agent: So are they fogged up on you?
[01:10.16-01:11.29] Agent: Is that what's going on?
[01:11.42-01:20.33] Customer: I have. I want to believe I have two foggies, one BB and one
[01:22.78-01:25.89] Customer: broken window. I gotcha.
[01:25.99-01:30.42] Agent: Okay, well let me get your first and last name first.
[01:31.77-01:36.94] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:39.48-01:41.74] Agent: All right, and is this the best phone number for you?
[01:41.77-01:43.92] Customer: That is [PHONE_NUMBER] [PHONE_NUMBER].
[01:44.10-01:51.08] Agent: Yes ma'am. Okay, and what is a good email address for you, [PERSON_NAME]?
[02:05.55-02:06.48] Agent: Got it.
[02:07.78-02:09.06] Agent: All right, I got you.
[02:09.15-02:11.00] Agent: And what's that home address?
[02:11.62-02:15.81] Customer: [LOCATION] [LOCATION] [LOCATION]
[02:17.75-02:24.44] Customer: [LOCATION] [LOCATION].
[02:25.87-02:26.93] Agent: All right,
[02:30.94-02:35.16] Agent: well that is not liking that address.
[02:35.71-02:36.84] Agent: Well better
[02:39.75-02:45.07] Agent: you said [LOCATION] [LOCATION] [LOCATION] with a C.
[02:49.34-02:50.64] Agent: Okay, it likes that now.
[02:50.69-02:53.03] Agent: All right. It had to think for just a second.
[02:56.94-02:58.74] Agent: All right, I have ve got that in.
[02:58.80-03:09.63] Agent: So what I'm going to do is shoot this link over to you and then once you send me back those pictures and just an approximate size, it doesn't need to be anything specific.
[03:10.19-03:13.65] Agent: I can take a look and get a quote worked up for you.
[03:14.34-03:18.88] Customer: Okay, as far as the pictures go, what are you looking for?
[03:20.82-03:31.49] Customer: Basically what I'm looking for is the frame type and just the general location, whether it's on a [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[03:32.26-03:43.96] Customer: But for the most part what we're looking at there is going to be the frame type and whether it has you know like decorative mutton bars in between the panes or anything like that.
[03:45.06-03:45.88] Customer: Okay.
[03:47.90-03:50.78] Agent: So you don't need to like get close ups or anything.
[03:50.84-03:55.79] Agent: Just you know, just an overall picture of the entire window will be fine.
[03:56.41-03:57.79] Customer: Outsider inside
[04:00.62-04:01.97] Customer: depending on the lighting.
[04:02.01-04:04.05] Customer: As long as I can see it well enough.
[04:04.19-04:09.41] Customer: You know how sometimes a picture can get backlit if the sun is shining from the outside?
[04:09.59-04:13.07] Customer: As long as I can see the frame, it's fine either way.
[04:13.26-04:16.56] Customer: So if you want to just snap them from the inside, you should be fine.
[04:17.77-04:19.28] Unknown: Remember? Then I got a movie.
[04:19.37-04:21.12] Unknown: Stupid [MEDICAL_CONDITION]. Out of the way.
[04:21.21-04:22.80] Unknown: That's what I was getting it.
[04:26.57-04:29.19] Unknown: The whole thing picks up, you know what I mean?
[04:29.26-04:33.00] Unknown: Just right. I know what to do.
[04:34.23-04:36.46] Agent: All right, well, just let me know if you have any other questions.
[04:36.50-04:38.07] Agent: I'll send this over to you now.
[04:38.25-04:41.88] Agent: Okay. All right. Thank you.
[04:43.70-04:44.11] Agent: By Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? Hi, I have a question first. Do you guys change out just the glass and the double pane windows? We do. Uh huh. So I have four windows that I need prices on. Okay. Yeah. So what we. I'm sorry you cut out on me. What was that? I said does the [OCCUPATION] make house visits or just appointment ye. So we, we do the way that we do the majority of our quotes is I can just get your information in and I can s","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? Hi, I have a question first. Do you guys change out just the glass and the double pane windows? We do. Uh huh. So I have four windows that I need prices on. Okay. Yeah. So what we. I'm sorry you cut out on me. What was that? I said does the [OCCUPATION] make house visits or just appointment ye. So we, we do the way that we do the majority of our quotes is I can just get your information in and I can send you over a link where you can send me a picture of your window and some approximate sizes and I can get your quote worked up that way. Done. All right, sounds like plan. So are they fogged up on you? Is that what's going on? I have. I want to believe I have two foggies, one BB and one broken window. I gotcha. Okay, well let me get your first and last name first. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. All right, and is this the best phone number for you? That is [PHONE_NUMBER] [PHONE_NUMBER]. Yes ma'am. Okay, and what is a good email address for you, [PERSON_NAME]? Got it. All right, I got you. And what's that home address? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. All right, well that is not liking that address. Well better you said [LOCATION] [LOCATION] [LOCATION] with a C. Okay, it likes that now. All right. It had to think for just a second. All right, I have ve got that in. So what I'm going to do is shoot this link over to you and then once you send me back those pictures and just an approximate size, it doesn't need to be anything specific. I can take a look and get a quote worked up for you. Okay, as far as the pictures go, what are you looking for? Basically what I'm looking for is the frame type and just the general location, whether it's on a [LOCATION] [LOCATION], [LOCATION] [LOCATION]. But for the most part what we're looking at there is going to be the frame type and whether it has you know like decorative mutton bars in between the panes or anything like that. Okay. So you don't need to like get close ups or anything. Just you know, just an overall picture of the entire window will be fine. Outsider inside depending on the lighting. As long as I can see it well enough. You know how sometimes a picture can get backlit if the sun is shining from the outside? As long as I can see the frame, it's fine either way. So if you want to just snap them from the inside, you should be fine. Remember? Then I got a movie. Stupid [MEDICAL_CONDITION]. Out of the way. That's what I was getting it. The whole thing picks up, you know what I mean? Just right. I know what to do. All right, well, just let me know if you have any other questions. I'll send this over to you now. Okay. All right. Thank you. By Bye."
162,493,20230427-124230_4072683040,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230427-124230_4072683040-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.90269923,0.9026992040694195,738.0,1671,1671,2.2642276422764227,117,9,"[DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.189,140,116,23,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.98-00:06.43] Agent: Hello? Yes, hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:06.46-00:08.37] Customer: How are you? Fine, thank you.
[00:08.39-00:10.13] Customer: How are you? I'm doing RA sir.
[00:10.18-00:16.39] Agent: Thanks for asking. Actually sir, the reason of my call to inform you [ORGANIZATION] recently runs new promotion at this location.
[00:16.54-00:19.24] Agent: So now you can get 65% discounts.
[00:19.41-00:21.75] Agent: Can I talk with the person who make decisions?
[00:22.54-00:28.68] Agent: Yeah, okay. Sir, could you please verify that how many TVS you have right now?
[00:29.84-00:32.69] Customer: Currently one. Sure sir.
[00:32.73-00:35.98] Agent: That's great. Do you have a TV with Boxster without bogx?
[00:36.56-00:40.16] Customer: I'm sorry? Do you have a box with TV or not?
[00:40.26-00:41.74] Customer: Yeah, I have a tvr.
[00:42.28-00:43.70] Agent: Oh that's great sir.
[00:44.01-00:46.57] Agent: So sir, do you have any phone line or not?
[00:46.75-00:50.66] Customer: Yes, okay. At Internet, right?
[00:51.01-00:54.10] Agent: Yes, sure sir, what can I do for you?
[00:54.13-00:57.94] Agent: Like I told you before, [ORGANIZATION] recently runs new promotion at this location.
[00:58.09-01:04.67] Agent: So now you can get high speed Internet like 600 megabytes per [DURATION] unlimited Internet in just a $[MONEY_AMOUNT] per [DURATION].
[01:04.77-01:10.89] Agent: And each phone line with the same number that you using right now in just off $[MONEY_AMOUNT] per [DURATION].
[01:10.92-01:17.97] Agent: And the TV plans like basic TV plan with one DVR in just $[MONEY_AMOUNT] per [DURATION].
[01:18.04-01:19.58] Agent: Does that sound good to you?
[01:19.92-01:22.76] Customer: [MONEY_AMOUNT] total? Yes sir.
[01:22.94-01:33.11] Agent: For Internet run phone line, basic package of TV and one DVR including with that in just $[MONEY_AMOUNT] per [DURATION].
[01:33.25-01:36.93] Agent: And your billix your bill be fix for the next [DURATION] [DURATION].
[01:36.96-01:39.42] Agent: The rates will be never go up after [DURATION] [DURATION].
[01:39.47-01:45.73] Agent: You don't want to upgrade your Internet services and you don't going to add your some services with your plan that you're currently using.
[01:46.19-01:49.43] Agent: Then your billility remain the same one like$1.50.
[01:49.49-01:52.10] Agent: There is a no contract is [DURATION] to [DURATION] service.
[01:52.28-01:54.55] Agent: So what do you think about that?
[01:54.69-02:01.10] Agent: That's fine. Okay, so let me go ahead and connect your call with my [OCCUPATION] [OCCUPATION].
[02:01.20-02:02.61] Agent: He will discuss about everything.
[02:02.70-02:05.33] Agent: So this phone call and he will help you to fix your bill.
[02:05.70-02:07.83] Agent: Like one TV online and one Internet.
[02:07.86-02:08.97] Agent: Give me a [DURATION].
[02:09.31-02:10.32] IVR/System: Please hold.
[02:13.43-02:14.31] Agent: Thank you for holding.
[02:14.34-02:16.45] Agent: This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION].
[02:16.50-02:17.73] Agent: How are you during today?
[02:17.87-02:19.40] Customer: Fine, thank you. How are you?
[02:19.81-02:21.43] Agent: Great, thank you for asking.
[02:21.58-02:26.15] Agent: You were just speaking with one of my [OCCUPATION] in regards to Ph line and Internet services.
[02:26.34-02:32.57] Agent: And he mentioned to me that right now you guys are using one line Internet and one DVR box.
[02:32.66-02:41.06] Agent: Right? Right. Okay. And just to confirm sir, for the TV channels like what type of TV channels are you looking for?
[02:41.06-02:45.09] Agent: Are you looking for the premium channels like [ORGANIZATION], [ORGANIZATION] or just the basic ones?
[02:45.27-02:46.51] Customer: Just a basic.
[02:48.18-02:59.43] Agent: Okay. So sir, right now I can offer you the 600 megabyte per [DURATION] Internet with Wi Fi Hotspot, one land line with the same number, basic package for the TV with one DVR box.
[02:59.46-03:02.92] Agent: And your monthly bill is going to be $[MONEY_AMOUNT] per [DURATION].
[03:03.05-03:04.62] Agent: No contract, no upfront charges.
[03:04.66-03:05.47] Agent: And the price,
[03:06.94-03:09.07] Agent: I know taxes are like [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:09.18-03:10.44] Agent: It's [MONEY_AMOUNT].
[03:14.40-03:19.81] Agent: Sir, he like didn't included the DVR service because there's a separate charge for the dvr.
[03:19.88-03:22.06] Agent: So that's why he coulded you the wrong bill.
[03:22.23-03:27.07] Agent: Okay. He's still new, so that's why he can m make some mistakes.
[03:27.13-03:28.56] Agent: So we can all make mistakes.
[03:28.62-03:29.90] Customer: I want to know why.
[03:30.44-03:34.92] Agent: Yes. So it's just $[MONEY_AMOUNT] [MONEY_AMOUNT] for the DVR box.
[03:35.10-03:36.85] Agent: So yeah, that's the reason.
[03:37.88-03:40.40] Agent: Okay, sure. Okay. Okay.
[03:40.51-03:42.04] Agent: So this is not with tax.
[03:42.10-03:43.59] Agent: This is going to be the service chart.
[03:43.65-03:44.83] Agent: Fixed and locked out.
[03:44.97-03:46.96] Agent: Taxes are like 5 to 7%.
[03:47.10-03:52.13] Agent: So with taxes, your bill will not be going above [MONEY_AMOUNT], $[MONEY_AMOUNT], not more than that.
[03:52.56-03:57.89] Agent: All right. Okay, yeah, that sounds good to you?
[03:58.04-03:59.29] Customer: Sure, yeah.
[04:01.51-04:07.36] Agent: Just to confirm one thing, the services that you have, these services are right now active with [ORGANIZATION], right?
[04:07.54-04:09.74] Customer: Of course, yes. Okay.
[04:09.91-04:17.30] Agent: Sir, right now as an existing customer of [ORGANIZATION], and you must be paying like above $[MONEY_AMOUNT] for the services right now.
[04:18.19-04:25.91] Agent: Yes. So right now just to confirm the existing service that you're using, you must be using your services for more than [DURATION] [DURATION] [DURATION] [DURATION] right now.
[04:25.93-04:28.81] Agent: Like that's the reason that you guys could be paying such high bills.
[04:30.24-04:37.07] Agent: Yeah. Sir, right now on the existing Internet account that you have, there are no promotions that I can directly apply on that.
[04:37.18-04:39.89] Agent: But this'because it'non promotional account.
[04:39.95-04:51.89] Agent: But on the other hand, if you go with the new Internet account of one line Internet and one DVR box, when the [OCCUPATION] will be giving you a visit, they will not be disconnecting the existing service.
[04:52.01-04:53.62] Agent: It will be remaining as it is.
[04:53.69-04:56.83] Agent: They'll be installing this new account for you separately.
[04:57.42-05:06.50] Agent: After that, I'm just going to move the numbers from your old Internet account to the new one from the backend to make sure that you guys are not losing your services any point of time.
[05:06.80-05:09.24] Agent: And after that you cancel the old account.
[05:09.38-05:16.98] Agent: So this way you'receiving all the latest equipment from [ORGANIZATION] site free of cost and your bills will be fixed and locked out.
[05:18.56-05:33.15] Agent: Okay? Okay. So right now just to confirm the address that I have, that is going to be [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] with a zip code [LOCATION].
[05:33.62-05:41.27] Agent: Yes. Okay. So, sir, right now, just for the order procedure, I'll be needing three things from your side.
[05:41.38-05:46.35] Agent: I need a point of contact, like a first and last name, email address and a cell phone number.
[05:46.42-05:50.39] Agent: So for the point of contact, like the first and last name, whose name you want me to use?
[05:50.74-05:51.95] Customer: It's my name.
[05:54.75-05:55.81] Agent: Can I get that?
[05:56.48-05:58.94] Agent: Well, you called me, so you have the information.
[06:01.63-06:04.27] Customer: It'y all right. Yes.
[06:04.31-06:10.75] Agent: And just to confirm, the last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[06:10.93-06:13.38] Customer: Yes. Okay, defly got that.
[06:13.51-06:17.38] Agent: And sir, can I get an email address where I can send you all the details in the written form?
[06:17.71-06:21.44] Customer: Sure. I sign and [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:23.74-06:30.33] Agent: Okay, so it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:30.42-06:33.01] Agent: [EMAIL_ADDRESS]. Okay, total'tly about that.
[06:33.15-06:35.42] Agent: Just [EMAIL_ADDRESS] [EMAIL_ADDRESS] name and [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:35.50-06:39.92] Customer: [EMAIL_ADDRESS]? No, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:39.97-06:44.72] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]?
[06:44.89-06:50.56] Agent: yeah. And sir, can I get a cell phone number where the [OCCUPATION] can give you a heads up before they arrive?
[06:50.89-06:59.83] Customer: Of course. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER].
[06:59.94-07:06.68] Agent: Okay, so it's [PHONE_NUMBER], right?
[07:06.73-07:10.95] Agent: Yes. Okay. And sir, do you have a pen and paper with you right now?
[07:11.48-07:16.21] Customer: Yeah. Please note down my callack number in case you need to reach me back.
[07:17.12-07:27.10] Customer: It's going to be [PHONE_NUMBER].
[07:32.56-07:45.83] Customer: Me, please. Sure. It's [PHONE_NUMBER].
[07:45.90-07:48.79] Agent: All right. And my name is [PERSON_NAME] [PERSON_NAME].
[07:48.94-07:52.71] Agent: Whenever you call, you can ask for me and I'll be there to assist you, okay?
[07:53.30-07:56.46] Agent: Okay. And sir, just one thing before you go.
[07:56.64-08:03.62] Agent: Right now, as you guys are like right now, you're using your services with [ORGANIZATION] under our ordinary residential account, right?
[08:03.78-08:05.98] Customer: Yes, of course, sir.
[08:06.04-08:17.32] Agent: Right. Now, in order to provide you the better services and the low pricing and to make sure that your bills are fixed and logged out, what I'll be doing is I'll be like providing you with a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account.
[08:17.47-08:24.64] Agent: Basically, what happened that during the [EVENT], many of the customers were running their businesses from home and the [OCCUPATION] were studying from home.
[08:24.75-08:27.87] Agent: So this brought the need for higher Internet speeds.
[08:27.99-08:36.00] Agent: So [ORGANIZATION] and all the other companies came up with a type of account that still had adequate amount of services but was still cheap in pricing.
[08:36.14-08:39.29] Agent: It was called a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account.
[08:39.43-08:42.30] Agent: So for that you want me to put the billings under your name?
[08:43.04-08:49.14] Agent: Yeah. Okay, so can I put it under your first name, which is [PERSON_NAME].
[08:55.91-08:57.25] Agent: Use by who name.
[09:01.20-09:02.89] Agent: So your first name and [EMAIL_ADDRESS] [EMAIL_ADDRESS] name.
[09:02.92-09:07.08] Agent: Right? Right. Ye. And can I put Inc.
[09:07.14-09:09.82] Agent: At the end as a small I don.
[09:11.48-09:14.60] Agent: Okay, like, this name will just be mentioned on the bills, nothing more than that.
[09:14.74-09:29.07] Agent: And, sir. Okay, so once I get the approval for this account, I'll be giving you guys a call back, most probably tomorrow, and I'll be providing you with the exact installation date and time, the reference number, and the job order number for your account.
[09:29.10-09:34.53] Agent: Okay? Ye. And I'll have all the stations, everything I have now.
[09:34.63-09:39.24] Agent: And I'll still have the phone as well as the Internet.
[09:39.70-09:45.76] Agent: Yes. Like. Yes. The Internet Speed will be 600 megabytes per [DURATION] with Wi Fi Hotspot.
[09:45.89-09:51.25] Agent: And you will receive one HD box, a one DVR box with the basic packet per the TV.
[09:51.71-09:53.96] Agent: And then you'll be receiving one landline.
[09:54.11-09:59.40] Agent: When the [OCCUPATION] will be coming, just tell them, do not disconnect the existing line.
[10:00.42-10:02.78] Agent: Install this new account for you separately.
[10:02.92-10:08.71] Agent: They will replace the Internet modem, they will replace the box, but they will not be disconnecting that line.
[10:08.83-10:11.49] Agent: They'll be installing this new line for you separately.
[10:11.95-10:19.20] Agent: After that, just give me a callback at the same number so I can move the number from your old Internet account to the new one from the back end.
[10:19.28-10:22.97] Agent: And once that's done, then we are going to just cancel the old Internet account.
[10:23.00-10:25.65] Agent: Okay? All right, fine.
[10:25.83-10:31.32] Agent: Okay. So, sir, $[MONEY_AMOUNT] for one landline, Internet and one DVR box.
[10:31.38-10:37.41] Agent: Plus you're receiving a free cell phone line which includes unlimited calling, unlimited texting, unlimited data for [DURATION] [DURATION].
[10:37.47-10:41.26] Agent: You can activate that anytime after the first [DURATION] [DURATION] of the installation.
[10:41.33-10:46.12] Agent: Okay? Okay. Okay. So, sir, I'm all good to go from my side.
[10:46.18-10:48.42] Agent: You have any further questions before I let you go?
[10:48.61-10:51.47] Agent: No. Sure. Thank you for placing all the orders, sir.
[10:51.50-10:53.10] Agent: Have a great day and take care of us all.
[10:53.24-10:53.75] Agent: Thank you. By.","Hello? Yes, hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you? Fine, thank you. How are you? I'm doing RA sir. Thanks for asking. Actually sir, the reason of my call to inform you [ORGANIZATION] recently runs new promotion at this location. So now you can get 65% discounts. Can I talk with the person who make decisions? Yeah, okay. Sir, could you please verify that how many TVS you have right now? Currently one. Sure sir. That's great. Do you have a TV with Boxster without bogx?","Hello? Yes, hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you? Fine, thank you. How are you? I'm doing RA sir. Thanks for asking. Actually sir, the reason of my call to inform you [ORGANIZATION] recently runs new promotion at this location. So now you can get 65% discounts. Can I talk with the person who make decisions? Yeah, okay. Sir, could you please verify that how many TVS you have right now? Currently one. Sure sir. That's great. Do you have a TV with Boxster without bogx? I'm sorry? Do you have a box with TV or not? Yeah, I have a tvr. Oh that's great sir. So sir, do you have any phone line or not? Yes, okay. At Internet, right? Yes, sure sir, what can I do for you? Like I told you before, [ORGANIZATION] recently runs new promotion at this location. So now you can get high speed Internet like 600 megabytes per [DURATION] unlimited Internet in just a $[MONEY_AMOUNT] per [DURATION]. And each phone line with the same number that you using right now in just off $[MONEY_AMOUNT] per [DURATION]. And the TV plans like basic TV plan with one DVR in just $[MONEY_AMOUNT] per [DURATION]. Does that sound good to you? [MONEY_AMOUNT] total? Yes sir. For Internet run phone line, basic package of TV and one DVR including with that in just $[MONEY_AMOUNT] per [DURATION]. And your billix your bill be fix for the next [DURATION] [DURATION]. The rates will be never go up after [DURATION] [DURATION]. You don't want to upgrade your Internet services and you don't going to add your some services with your plan that you're currently using. Then your billility remain the same one like$1.50. There is a no contract is [DURATION] to [DURATION] service. So what do you think about that? That's fine. Okay, so let me go ahead and connect your call with my [OCCUPATION] [OCCUPATION]. He will discuss about everything. So this phone call and he will help you to fix your bill. Like one TV online and one Internet. Give me a [DURATION]. Please hold. Thank you for holding. This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you during today? Fine, thank you. How are you? Great, thank you for asking. You were just speaking with one of my [OCCUPATION] in regards to Ph line and Internet services. And he mentioned to me that right now you guys are using one line Internet and one DVR box. Right? Right. Okay. And just to confirm sir, for the TV channels like what type of TV channels are you looking for? Are you looking for the premium channels like [ORGANIZATION], [ORGANIZATION] or just the basic ones? Just a basic. Okay. So sir, right now I can offer you the 600 megabyte per [DURATION] Internet with Wi Fi Hotspot, one land line with the same number, basic package for the TV with one DVR box. And your monthly bill is going to be $[MONEY_AMOUNT] per [DURATION]. No contract, no upfront charges. And the price, I know taxes are like [MONEY_AMOUNT] [MONEY_AMOUNT]. It's [MONEY_AMOUNT]. Sir, he like didn't included the DVR service because there's a separate charge for the dvr. So that's why he coulded you the wrong bill. Okay. He's still new, so that's why he can m make some mistakes. So we can all make mistakes. I want to know why. Yes. So it's just $[MONEY_AMOUNT] [MONEY_AMOUNT] for the DVR box. So yeah, that's the reason. Okay, sure. Okay. Okay. So this is not with tax. This is going to be the service chart. Fixed and locked out. Taxes are like 5 to 7%. So with taxes, your bill will not be going above [MONEY_AMOUNT], $[MONEY_AMOUNT], not more than that. All right. Okay, yeah, that sounds good to you? Sure, yeah. Just to confirm one thing, the services that you have, these services are right now active with [ORGANIZATION], right? Of course, yes. Okay. Sir, right now as an existing customer of [ORGANIZATION], and you must be paying like above $[MONEY_AMOUNT] for the services right now. Yes. So right now just to confirm the existing service that you're using, you must be using your services for more than [DURATION] [DURATION] [DURATION] [DURATION] right now. Like that's the reason that you guys could be paying such high bills. Yeah. Sir, right now on the existing Internet account that you have, there are no promotions that I can directly apply on that. But this'because it'non promotional account. But on the other hand, if you go with the new Internet account of one line Internet and one DVR box, when the [OCCUPATION] will be giving you a visit, they will not be disconnecting the existing service. It will be remaining as it is. They'll be installing this new account for you separately. After that, I'm just going to move the numbers from your old Internet account to the new one from the backend to make sure that you guys are not losing your services any point of time. And after that you cancel the old account. So this way you'receiving all the latest equipment from [ORGANIZATION] site free of cost and your bills will be fixed and locked out. Okay? Okay. So right now just to confirm the address that I have, that is going to be [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] with a zip code [LOCATION]. Yes. Okay. So, sir, right now, just for the order procedure, I'll be needing three things from your side. I need a point of contact, like a first and last name, email address and a cell phone number. So for the point of contact, like the first and last name, whose name you want me to use? It's my name. Can I get that? Well, you called me, so you have the information. It'y all right. Yes. And just to confirm, the last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. Okay, defly got that. And sir, can I get an email address where I can send you all the details in the written form? Sure. I sign and [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Okay, so it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Okay, total'tly about that. Just [EMAIL_ADDRESS] [EMAIL_ADDRESS] name and [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]? No, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]? yeah. And sir, can I get a cell phone number where the [OCCUPATION] can give you a heads up before they arrive? Of course. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. Okay, so it's [PHONE_NUMBER], right? Yes. Okay. And sir, do you have a pen and paper with you right now? Yeah. Please note down my callack number in case you need to reach me back. It's going to be [PHONE_NUMBER]. Me, please. Sure. It's [PHONE_NUMBER]. All right. And my name is [PERSON_NAME] [PERSON_NAME]. Whenever you call, you can ask for me and I'll be there to assist you, okay? Okay. And sir, just one thing before you go. Right now, as you guys are like right now, you're using your services with [ORGANIZATION] under our ordinary residential account, right? Yes, of course, sir. Right. Now, in order to provide you the better services and the low pricing and to make sure that your bills are fixed and logged out, what I'll be doing is I'll be like providing you with a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account. Basically, what happened that during the [EVENT], many of the customers were running their businesses from home and the [OCCUPATION] were studying from home. So this brought the need for higher Internet speeds. So [ORGANIZATION] and all the other companies came up with a type of account that still had adequate amount of services but was still cheap in pricing. It was called a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account. So for that you want me to put the billings under your name? Yeah. Okay, so can I put it under your first name, which is [PERSON_NAME]. Use by who name. So your first name and [EMAIL_ADDRESS] [EMAIL_ADDRESS] name. Right? Right. Ye. And can I put Inc. At the end as a small I don. Okay, like, this name will just be mentioned on the bills, nothing more than that. And, sir. Okay, so once I get the approval for this account, I'll be giving you guys a call back, most probably tomorrow, and I'll be providing you with the exact installation date and time, the reference number, and the job order number for your account. Okay? Ye. And I'll have all the stations, everything I have now. And I'll still have the phone as well as the Internet. Yes. Like. Yes. The Internet Speed will be 600 megabytes per [DURATION] with Wi Fi Hotspot. And you will receive one HD box, a one DVR box with the basic packet per the TV. And then you'll be receiving one landline. When the [OCCUPATION] will be coming, just tell them, do not disconnect the existing line. Install this new account for you separately. They will replace the Internet modem, they will replace the box, but they will not be disconnecting that line. They'll be installing this new line for you separately. After that, just give me a callback at the same number so I can move the number from your old Internet account to the new one from the back end. And once that's done, then we are going to just cancel the old Internet account. Okay? All right, fine. Okay. So, sir, $[MONEY_AMOUNT] for one landline, Internet and one DVR box. Plus you're receiving a free cell phone line which includes unlimited calling, unlimited texting, unlimited data for [DURATION] [DURATION]. You can activate that anytime after the first [DURATION] [DURATION] of the installation. Okay? Okay. Okay. So, sir, I'm all good to go from my side. You have any further questions before I let you go? No. Sure. Thank you for placing all the orders, sir. Have a great day and take care of us all. Thank you. By."
163,100,0a6a80f2700146089aa2871d75c91470,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/0a6a80f2700146089aa2871d75c91470_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9150788,0.9150788305847076,368.0,667,667,1.8125,44,9,"[DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.176,86,54,27,5,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.61-00:02.86] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:03.04-00:04.77] IVR/System: This call is being recorded.
[00:04.87-00:11.12] IVR/System: If you do not wish to be recorded, please disconnect for the next available [OCCUPATION].
[00:12.26-00:14.08] IVR/System: [ORGANIZATION] [ORGANIZATION] a neighborly company.
[00:14.13-00:16.27] IVR/System: This is [PERSON_NAME]. How may I direct your call?
[00:17.25-00:25.27] Customer: Hi, I am trying to get a little chip in my windshield replaced or fix.
[00:26.36-00:29.93] Agent: And which location would you like to get a fix from?
[00:30.59-00:34.09] Agent: [LOCATION] [LOCATION]. Okay, give me one moment please.
[00:40.59-00:42.08] Customer: Sorry, I got on the phone.
[00:42.23-00:44.23] Agent: There can do more than fix your pains.
[00:44.40-00:52.26] Agent: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:52.46-00:54.62] Agent: Most can be installed in a single [DURATION].
[00:54.73-00:57.97] Agent: Or update your entry doors with elegant decorative glass.
[00:58.03-01:01.29] Agent: Choosing from an amazing selection of glass patterns and finishes.
[01:01.47-01:04.73] Agent: We can also change the look of any room with a mirrored wall.
[01:04.79-01:07.56] Agent: Or protect your furniture with custom glass
[01:09.53-01:11.44] Agent: S gloas. [OCCUPATION], this is [PERSON_NAME].
[01:12.66-01:17.56] Customer: Hi. I am looking to get a chip in my windshield field.
[01:20.31-01:21.06] Agent: Sure,
[01:22.28-01:24.73] Agent: give me. Is it for the [LOCATION] [LOCATION] location?
[01:25.59-01:26.38] Customer: Yeah.
[01:28.36-01:29.82] Agent: Okay. Give me just one second.
[01:29.87-01:31.25] Agent: Let me look at our schedule.
[01:32.47-01:35.61] Agent: Does time frame matter to you as I think?
[01:37.36-01:38.30] Customer: I don't think so.
[01:38.35-01:39.30] Customer: Not too much.
[01:41.44-01:44.94] Agent: Okay. Okay, then let's just get you.
[01:45.11-01:51.94] Agent: I'll know when I reserve it what the next available time is and are you using insurance?
[01:56.67-01:58.78] Customer: No, not that I love.
[02:00.92-02:04.73] Agent: Okay. And let me go ahead and get your name please.
[02:06.00-02:09.79] Agent: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:09.89-02:11.69] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:15.74-02:20.72] Agent: Thank you [PERSON_NAME]. A phone number to save your quote under and an email to send it to you, please.
[02:21.74-02:31.59] Agent: [PHONE_NUMBER] and then email would be
[02:33.13-02:33.88] Agent: [EMAIL_ADDRESS].
[02:50.38-02:52.76] Agent: Okay. And what's the year, make, model?
[02:53.82-02:55.76] Agent: It's a [DATE_INTERVAL] Transit
[02:58.22-02:58.97] Agent: for
[03:01.38-03:02.81] Customer: I. Thank you.
[03:05.10-03:11.09] Agent: And the tip and any dam, any cracks coming off of it can fit under the size of a quarter.
[03:12.12-03:12.85] Customer: Yes.
[03:15.12-03:16.01] Customer: Perfect.
[03:20.47-03:23.81] Customer: Just one chip. Just one chip.
[03:26.63-03:28.91] Agent: Okay. So we charge [MONEY_AMOUNT].
[03:29.10-03:32.69] Agent: [MONEY_AMOUNT]. So basically a [MONEY_AMOUNT] [MONEY_AMOUNT] for chip repair.
[03:33.51-03:37.19] Customer: Okay. They are warranied, which is good.
[03:37.21-03:40.42] Agent: And if you have insurance, full coverage on the vehicle.
[03:40.48-03:44.21] Agent: If it's personal vehicle and you wanted to go through that way.
[03:44.23-03:48.63] Agent: A lot of insurance companies will waive your deductible as a courtesy to you and they can be covered.
[03:49.38-03:52.74] Agent: So if that's an option for you, I can help.
[03:52.84-03:56.82] Customer: Okay. It's a company vehicle so I.
[03:57.00-03:57.94] Customer: We do have insurance.
[03:57.97-04:01.47] Customer: Okay. But yeah, I can talk to my [OCCUPATION] [OCCUPATION] and talk about it.
[04:01.50-04:03.74] Customer: But I don't think it should be a problem.
[04:03.80-04:05.72] Agent: Regardless. Yeah, typically. What?
[04:05.77-04:07.95] Agent: Yeah, I was going to say typically.
[04:08.01-04:10.66] Customer: I think with fleet vehicles that won't apply.
[04:10.82-04:12.55] Customer: But when it's a personal vehicle.
[04:12.65-04:16.69] Agent: That definitely applies. Okay, so.
[04:18.35-04:19.57] Agent: But you can look into that.
[04:19.62-04:23.31] Agent: And you can always submit the receipt, you know, for reimbursement with insurance.
[04:23.41-04:24.76] Agent: They're good like that.
[04:24.95-04:27.52] Agent: So let's just get you on the schedule.
[04:28.99-04:31.69] Agent: They take about [DURATION] [DURATION] approximately.
[04:32.06-04:37.69] Agent: I can tell you which [DURATION] you have a choice from, and then the [OCCUPATION] will give you the timef frme available.
[04:38.67-04:39.49] Customer: Okay.
[04:47.02-04:47.96] Customer: All right.
[04:50.50-04:52.12] Agent: Next available
[04:54.23-04:56.17] Agent: would be Wednesday of next [DURATION].
[05:00.58-05:02.08] Customer: Let's see, Wednesday
[05:07.50-05:09.88] Agent: or any [DURATION] after if you have a.
[05:10.03-05:11.40] Agent: If you have [DURATION] [DURATION] in mind.
[05:11.79-05:13.88] Agent: How's Thursday work next [DURATION]?
[05:16.11-05:18.93] Customer: Oh, be fine. Let me just tripble check here.
[05:26.46-05:30.29] Agent: Yep. Thursday, Wednesday, Thursday or Friday of next [DURATION] fine.
[05:31.12-05:32.80] Customer: Yes, Thursday works for me.
[05:32.86-05:34.62] Customer: Anytime. Earlier the better.
[05:36.75-05:38.65] Agent: Earlier the better. I'll put that in there.
[05:38.80-05:42.66] Agent: And then in the meantime, you know, just avoid a power wash or car wash.
[05:42.79-05:47.81] Agent: It's temperature change and pressure that caus those to run, and we don't want it to get any bigger.
[05:48.56-05:49.42] Customer: Okay.
[05:55.60-05:56.78] Agent: Okay. So you're all set.
[05:56.83-05:59.13] Agent: They'll be reaching out with the time frame for you.
[05:59.56-06:00.98] Customer: I'll let them know early.
[06:01.63-06:04.48] Customer: Thank you. Okay. Thank you.
[06:04.63-06:05.75] Agent: Take care. Bye. Have a good one.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect for the next available [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] a neighborly company. This is [PERSON_NAME]. How may I direct your call? Hi, I am trying to get a little chip in my windshield replaced or fix. And which location would you like to get a fix from? [LOCATION] [LOCATION]. Okay, give me one moment please. Sorry, I got on the phone. There can do more ","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call is being recorded. If you do not wish to be recorded, please disconnect for the next available [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] a neighborly company. This is [PERSON_NAME]. How may I direct your call? Hi, I am trying to get a little chip in my windshield replaced or fix. And which location would you like to get a fix from? [LOCATION] [LOCATION]. Okay, give me one moment please. Sorry, I got on the phone. There can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single [DURATION]. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass S gloas. [OCCUPATION], this is [PERSON_NAME]. Hi. I am looking to get a chip in my windshield field. Sure, give me. Is it for the [LOCATION] [LOCATION] location? Yeah. Okay. Give me just one second. Let me look at our schedule. Does time frame matter to you as I think? I don't think so. Not too much. Okay. Okay, then let's just get you. I'll know when I reserve it what the next available time is and are you using insurance? No, not that I love. Okay. And let me go ahead and get your name please. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you [PERSON_NAME]. A phone number to save your quote under and an email to send it to you, please. [PHONE_NUMBER] and then email would be [EMAIL_ADDRESS]. Okay. And what's the year, make, model? It's a [DATE_INTERVAL] Transit for I. Thank you. And the tip and any dam, any cracks coming off of it can fit under the size of a quarter. Yes. Perfect. Just one chip. Just one chip. Okay. So we charge [MONEY_AMOUNT]. [MONEY_AMOUNT]. So basically a [MONEY_AMOUNT] [MONEY_AMOUNT] for chip repair. Okay. They are warranied, which is good. And if you have insurance, full coverage on the vehicle. If it's personal vehicle and you wanted to go through that way. A lot of insurance companies will waive your deductible as a courtesy to you and they can be covered. So if that's an option for you, I can help. Okay. It's a company vehicle so I. We do have insurance. Okay. But yeah, I can talk to my [OCCUPATION] [OCCUPATION] and talk about it. But I don't think it should be a problem. Regardless. Yeah, typically. What? Yeah, I was going to say typically. I think with fleet vehicles that won't apply. But when it's a personal vehicle. That definitely applies. Okay, so. But you can look into that. And you can always submit the receipt, you know, for reimbursement with insurance. They're good like that. So let's just get you on the schedule. They take about [DURATION] [DURATION] approximately. I can tell you which [DURATION] you have a choice from, and then the [OCCUPATION] will give you the timef frme available. Okay. All right. Next available would be Wednesday of next [DURATION]. Let's see, Wednesday or any [DURATION] after if you have a. If you have [DURATION] [DURATION] in mind. How's Thursday work next [DURATION]? Oh, be fine. Let me just tripble check here. Yep. Thursday, Wednesday, Thursday or Friday of next [DURATION] fine. Yes, Thursday works for me. Anytime. Earlier the better. Earlier the better. I'll put that in there. And then in the meantime, you know, just avoid a power wash or car wash. It's temperature change and pressure that caus those to run, and we don't want it to get any bigger. Okay. Okay. So you're all set. They'll be reaching out with the time frame for you. I'll let them know early. Thank you. Okay. Thank you. Take care. Bye. Have a good one."
164,3220,fea21711639c4b87a53cda96aa1b8ea1,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/fea21711639c4b87a53cda96aa1b8ea1_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.92217416,0.9221741320754717,227.0,530,530,2.3348017621145374,17,6,"[DURATION], [EMAIL_ADDRESS], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [TIME]",44,False,88.174,42,25,17,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:20.70-00:21.73] Agent: Last stop. Did you fix your pae.
[00:21.77-00:22.71] Agent: Can I help you?
[00:23.38-00:26.91] Customer: Yes, I need a piece of glass cut for the top of a buffet.
[00:27.03-00:28.38] Customer: Is that something you do?
[00:30.64-00:32.84] Agent: Yeah, we can definitely help you with that.
[00:32.90-00:35.28] Agent: Now let me clarify.
[00:35.34-00:37.67] Agent: When you say you need a piece of glass cut, do you.
[00:37.73-00:43.02] Agent: You need a whole brand new piece of glass or you already have a piece and you need it cut down?
[00:43.76-00:45.13] Customer: A brand new piece.
[00:46.08-00:48.76] Agent: Okay, yes, we can absolutely help with that.
[00:48.82-00:56.30] Agent: We're not allowed to cut a customer piece that they already have, but no, we could definitely help.
[00:56.33-00:58.34] Agent: So you said this is for a buffet table?
[00:58.77-00:59.51] Customer: Yes.
[01:01.05-01:17.67] Agent: Okay, well, what we would need to do is get you on schedule, have a [OCCUPATION] come out there, he will take measurements, see you know what's involved in getting the glass cut for you, and then we'll be able to get you a price and get it taken care of.
[01:18.17-01:28.91] Agent: Now let me ask you, as far as the shape of this table, is it like a circle or is it more like a rectangle?
[01:30.00-01:31.19] Customer: What typ of shape?
[01:31.72-01:32.97] Customer: It's a rectangle piece.
[01:33.03-01:35.40] Customer: And I'm wondering if I even need you to come out and do it.
[01:35.42-01:37.83] Customer: I mean, I think I can just tell you the size I need.
[01:39.33-01:46.25] Agent: Okay, well, it's up to you now what my normal process is.
[01:46.31-01:57.57] Agent: I would kind of get a little bit of information about the piece of glass that's needed and I will give you a ballpark figure over the phone as far as how much it would cost.
[01:57.74-02:03.61] Agent: But we do that because we do have a [MONEY_AMOUNT] trip charge for the [OCCUPATION] when they come out.
[02:04.42-02:18.41] Agent: If you feel like that is not necessary and you know the thickness of the glass you need and the measurements, you could simply send us an email and then we will respond to the email with an exact figure getting the class.
[02:18.44-02:21.69] Agent: And even if you want to delivered, we could deliver it over.
[02:21.75-02:23.47] Agent: We could deliver it to you as well.
[02:24.04-02:27.66] Customer: Yeah, I think my [MARITAL_STATUS] has a truck, so I think we're fine on that.
[02:28.60-02:31.54] Customer: And okay, I. I could just give you the measurements.
[02:32.81-02:40.34] Agent: Perfect, perfect. So let me give you our email address and then you can just shoot us the email and then we'll respond with.
[02:40.41-02:43.06] Agent: With an exact figure as far as the.
[02:44.32-02:47.21] Customer: The price. Okay, sounds good.
[02:47.35-02:50.62] Customer: I'm read. All right, so you could send it to
[02:57.97-02:58.82] Customer: [EMAIL_ADDRESS]
[03:01.32-03:10.99] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] corct okay.
[03:11.65-03:15.26] Agent: All right. And just so yes, if you're.
[03:16.93-03:27.29] Agent: Yes, if you're able to get it sent over there, it usually takes maximum [DURATION] [DURATION] for the respond to be sent back over to you.
[03:27.35-03:35.43] Agent: But I would say what is still a little bit time left in today, more than likely, I would say you'll get it by [TIME], [TIME] [TIME].
[03:35.48-03:37.75] Agent: But if not, you'll get it tomorrow morning.
[03:38.25-03:40.51] Customer: Okay, sounds great. Thank you very much.
[03:41.18-03:42.25] Agent: You're most certainly welcome.
[03:42.27-03:43.49] Agent: Enjoy the rest of your day.
[03:43.67-03:45.19] Customer: You too. By Bye.
[03:45.38-03:45.94] Customer: Thanks. By.","Last stop. Did you fix your pae. Can I help you? Yes, I need a piece of glass cut for the top of a buffet. Is that something you do? Yeah, we can definitely help you with that. Now let me clarify. When you say you need a piece of glass cut, do you. You need a whole brand new piece of glass or you already have a piece and you need it cut down? A brand new piece. Okay, yes, we can absolutely help with that. We're not allowed to cut a customer piece that they already have, but no, we could definite","Last stop. Did you fix your pae. Can I help you? Yes, I need a piece of glass cut for the top of a buffet. Is that something you do? Yeah, we can definitely help you with that. Now let me clarify. When you say you need a piece of glass cut, do you. You need a whole brand new piece of glass or you already have a piece and you need it cut down? A brand new piece. Okay, yes, we can absolutely help with that. We're not allowed to cut a customer piece that they already have, but no, we could definitely help. So you said this is for a buffet table? Yes. Okay, well, what we would need to do is get you on schedule, have a [OCCUPATION] come out there, he will take measurements, see you know what's involved in getting the glass cut for you, and then we'll be able to get you a price and get it taken care of. Now let me ask you, as far as the shape of this table, is it like a circle or is it more like a rectangle? What typ of shape? It's a rectangle piece. And I'm wondering if I even need you to come out and do it. I mean, I think I can just tell you the size I need. Okay, well, it's up to you now what my normal process is. I would kind of get a little bit of information about the piece of glass that's needed and I will give you a ballpark figure over the phone as far as how much it would cost. But we do that because we do have a [MONEY_AMOUNT] trip charge for the [OCCUPATION] when they come out. If you feel like that is not necessary and you know the thickness of the glass you need and the measurements, you could simply send us an email and then we will respond to the email with an exact figure getting the class. And even if you want to delivered, we could deliver it over. We could deliver it to you as well. Yeah, I think my [MARITAL_STATUS] has a truck, so I think we're fine on that. And okay, I. I could just give you the measurements. Perfect, perfect. So let me give you our email address and then you can just shoot us the email and then we'll respond with. With an exact figure as far as the. The price. Okay, sounds good. I'm read. All right, so you could send it to [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] corct okay. All right. And just so yes, if you're. Yes, if you're able to get it sent over there, it usually takes maximum [DURATION] [DURATION] for the respond to be sent back over to you. But I would say what is still a little bit time left in today, more than likely, I would say you'll get it by [TIME], [TIME] [TIME]. But if not, you'll get it tomorrow morning. Okay, sounds great. Thank you very much. You're most certainly welcome. Enjoy the rest of your day. You too. By Bye. Thanks. By."
165,1279,6f8fe426b09143d9b742b4a46df41c53,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6f8fe426b09143d9b742b4a46df41c53_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9142848,0.9142848458149779,402.0,681,681,1.6940298507462686,52,6,"[DATE_INTERVAL], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.166,85,45,27,13,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.06-00:05.53] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL].
[00:05.67-00:08.39] IVR/System: If you have an account with us or an existing appointment.
[00:09.41-00:12.55] IVR/System: To book new glass service for your home or business.
[00:13.78-00:15.71] IVR/System: To book new auto [ORGANIZATION]
[00:21.02-00:23.54] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:23.70-00:31.50] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:33.23-00:34.02] IVR/System: Think of a calling.
[00:34.07-00:35.73] Agent: [ORGANIZATION] [ORGANIZATION], how can I help you?
[00:37.48-00:38.77] Customer: Who am I speaking to?
[00:40.03-00:41.53] Customer: Yeah, my name is [PERSON_NAME].
[00:42.91-00:45.87] Customer: I've been. I was just talking to someone.
[00:45.89-00:47.38] Customer: I'm trying to think of his name.
[00:51.72-00:55.05] Customer: I thought I wrote it down, but I
[00:57.27-01:09.17] Customer: called about. Our church has a broken window that needs to be repaired and it needs to be boarded.
[01:11.83-01:14.61] Agent: Okay. [PERSON_NAME], you're looking for a board up?
[01:15.47-01:16.20] Customer: Yes.
[01:18.36-01:27.19] Customer: [PERSON_NAME]. Yeah, do you know there are the other guys on the lines here would probably be [PERSON_NAME] or [PERSON_NAME]?
[01:27.24-01:28.13] Customer: Was it one of them?
[01:28.23-01:30.75] Customer: [PERSON_NAME]. [PERSON_NAME] is who I spoke to.
[01:31.84-01:35.22] Agent: Okay, great. Yeah, I can try to transfer you right over to him.
[01:35.84-01:37.75] Customer: Okay, great. Thank you.
[01:38.84-01:39.78] Agent: No problem.
[01:44.75-01:47.31] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[01:47.47-01:55.32] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[01:55.51-01:57.68] IVR/System: Most can be installed in a single day.
[01:57.79-02:01.06] IVR/System: Or update your entry doors with elegant decorative glass.
[02:01.12-02:04.38] IVR/System: Choosing from an amazing selection of glass patterns and finishes.
[02:04.56-02:07.33] IVR/System: We can also change the look of any room with.
[02:10.04-02:11.71] Customer: Hello, this is [PERSON_NAME].
[02:12.49-02:14.74] Agent: [PERSON_NAME], this is [OCCUPATION] [PERSON_NAME] calling you back.
[02:14.77-02:17.00] Agent: How are you doing?
[02:17.04-02:19.64] Agent: Well, [OCCUPATION] [PERSON_NAME] you still great.
[02:19.74-02:23.38] Agent: You. Is it possible that we can have our.
[02:23.81-02:25.87] Agent: That window boarded up on.
[02:26.21-02:33.47] Agent: So the problem is today they are paving our parking lot and so.
[02:34.71-02:39.00] Customer: But if we could have it boarded up like tomorrow afternoon, it would be great.
[02:43.38-02:44.69] Agent: I will ask.
[02:46.66-02:48.36] Agent: And what was your name there?
[02:48.39-02:53.84] Customer: [OCCUPATION] [PERSON_NAME] [PERSON_NAME]. The name of the church is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]
[02:57.71-03:01.61] Customer: located [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION].
[03:01.71-03:02.43] Agent: Okay,
[03:05.16-03:07.26] Agent: and sorry, one more time with that address, please.
[03:08.16-03:10.38] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[03:17.21-03:19.50] Agent: All right. And just your zip again, please.
[03:20.49-03:22.22] Customer: [LOCATION].
[03:39.15-03:42.49] Agent: And do you have an approximate size opening or how big that window is?
[03:44.47-03:55.48] Customer: I don't. They gave me something like 15 by 16ft, but I don't know if that's the 15o inches by 60.
[03:55.62-03:56.91] Customer: I mean that's too small.
[03:57.04-03:57.71] Customer: So
[04:00.53-04:01.90] Customer: I don't know if that was the thickness.
[04:01.93-04:03.31] Customer: I'm not sure what that was.
[04:06.53-04:09.75] Agent: Okay. And you said they're paving the.
[04:10.49-04:11.73] Customer: They're paving it today.
[04:11.79-04:13.66] Agent: Okay, yes.
[04:26.23-04:29.00] Agent: So there's like a hallway when you.
[04:29.15-04:31.47] Agent: There's an entryway when you come to our church.
[04:31.65-04:34.56] Agent: And so right over the front door
[04:37.43-04:40.64] Agent: is this glass. And so it's like on,
[04:41.94-04:45.31] Agent: like almost. It's on the [LOCATION] [LOCATION], actually, that.
[04:45.42-04:48.57] Agent: The glass pane and needs to be fixed or.
[04:48.69-04:50.44] Agent: Yeah. Okay, got it.
[04:51.45-04:53.04] Agent: Okay. And I guess.
[04:53.09-04:54.48] Agent: So is there not like a.
[04:55.38-04:56.55] Agent: Like a sidewalk or anything?
[04:56.58-04:58.48] Agent: Or are they paving the sidewalk today?
[05:00.81-05:02.38] Agent: They. No, they're not paper.
[05:02.45-05:09.11] Agent: There's a little sidewalk just before the doorway, but they'they're paving the actual drive, the actual parking lot.
[05:09.22-05:11.24] Agent: So we can't drive on the parking lot.
[05:12.01-05:13.88] Agent: Leave a drive on there until tomorrow.
[05:15.50-05:16.36] Agent: Okay.
[05:20.30-05:23.71] Agent: Okay. And then, [OCCUPATION] [PERSON_NAME], what is a good phone number for you?
[05:31.01-05:32.00] Customer: [PHONE_NUMBER]. [PHONE_NUMBER].
[05:34.54-05:36.44] Agent: Perfect. And what's a good.
[05:38.12-05:39.67] Agent: What's a good email for you?
[05:50.93-06:00.35] Agent: Perfect. And then past, you can last say it's on the front of the church or it's on the front side of the church above the doors, correct?
[06:00.81-06:01.55] Customer: Yes.
[06:05.14-06:05.96] Agent: Oay,
[06:13.46-06:19.60] Agent: perfect. Okay, I will go and get this sent over and [PERSON_NAME] will be in touch and give you a call.
[06:19.67-06:22.08] Customer: Okay, thank you so much.
[06:23.06-06:24.03] Agent: No problem. You take care.
[06:24.05-06:26.44] Agent: And then [OCCUPATION] [PERSON_NAME], just confirming one more time,
[06:32.49-06:36.89] Agent: that's correct. Beautiful. Okay, I'll go and get on this and somebody will be in touch.
[06:36.91-06:38.99] Customer: All right, thank you.
[06:39.93-06:40.86] Agent: You're welcome. Take care.
[06:40.89-06:41.00] Agent: Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us or an existing appointment. To book new glass service for your home or business. To book new auto [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Think of a calling. [ORGANIZA","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us or an existing appointment. To book new glass service for your home or business. To book new auto [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Think of a calling. [ORGANIZATION] [ORGANIZATION], how can I help you? Who am I speaking to? Yeah, my name is [PERSON_NAME]. I've been. I was just talking to someone. I'm trying to think of his name. I thought I wrote it down, but I called about. Our church has a broken window that needs to be repaired and it needs to be boarded. Okay. [PERSON_NAME], you're looking for a board up? Yes. [PERSON_NAME]. Yeah, do you know there are the other guys on the lines here would probably be [PERSON_NAME] or [PERSON_NAME]? Was it one of them? [PERSON_NAME]. [PERSON_NAME] is who I spoke to. Okay, great. Yeah, I can try to transfer you right over to him. Okay, great. Thank you. No problem. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with. Hello, this is [PERSON_NAME]. [PERSON_NAME], this is [OCCUPATION] [PERSON_NAME] calling you back. How are you doing? Well, [OCCUPATION] [PERSON_NAME] you still great. You. Is it possible that we can have our. That window boarded up on. So the problem is today they are paving our parking lot and so. But if we could have it boarded up like tomorrow afternoon, it would be great. I will ask. And what was your name there? [OCCUPATION] [PERSON_NAME] [PERSON_NAME]. The name of the church is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] located [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION]. Okay, and sorry, one more time with that address, please. [LOCATION] [LOCATION] [LOCATION] [LOCATION]. All right. And just your zip again, please. [LOCATION]. And do you have an approximate size opening or how big that window is? I don't. They gave me something like 15 by 16ft, but I don't know if that's the 15o inches by 60. I mean that's too small. So I don't know if that was the thickness. I'm not sure what that was. Okay. And you said they're paving the. They're paving it today. Okay, yes. So there's like a hallway when you. There's an entryway when you come to our church. And so right over the front door is this glass. And so it's like on, like almost. It's on the [LOCATION] [LOCATION], actually, that. The glass pane and needs to be fixed or. Yeah. Okay, got it. Okay. And I guess. So is there not like a. Like a sidewalk or anything? Or are they paving the sidewalk today? They. No, they're not paper. There's a little sidewalk just before the doorway, but they'they're paving the actual drive, the actual parking lot. So we can't drive on the parking lot. Leave a drive on there until tomorrow. Okay. Okay. And then, [OCCUPATION] [PERSON_NAME], what is a good phone number for you? [PHONE_NUMBER]. [PHONE_NUMBER]. Perfect. And what's a good. What's a good email for you? Perfect. And then past, you can last say it's on the front of the church or it's on the front side of the church above the doors, correct? Yes. Oay, perfect. Okay, I will go and get this sent over and [PERSON_NAME] will be in touch and give you a call. Okay, thank you so much. No problem. You take care. And then [OCCUPATION] [PERSON_NAME], just confirming one more time, that's correct. Beautiful. Okay, I'll go and get on this and somebody will be in touch. All right, thank you. You're welcome. Take care. Bye."
166,2230,US_TELECOM_100_AH_(78),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(78)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.90222377,0.9022237901861252,1442.0,2955,2955,2.049237170596394,251,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.156,282,158,115,3,6,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.78-00:05.48] Agent: Hello. Yes, Hi, my name is [PERSON_NAME] with [ORGANIZATION].
[00:05.53-00:06.88] Agent: How are you doing today?
[00:07.38-00:09.07] Customer: Fine. [ORGANIZATION]. What's up?
[00:09.78-00:14.25] Agent: Actually this call is regarding your Internet, phone lines and TV services.
[00:14.35-00:17.04] Customer: Soi I speak with a person in charge please.
[00:17.73-00:20.16] Customer: You are speaking to the person in charge?
[00:20.50-00:29.00] Agent: That's great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location.
[00:29.20-00:33.72] Agent: And that's why we are providing up to 35% discounted rate.
[00:33.84-00:37.16] Agent: Now you can lower your bill up to a huge margin.
[00:37.23-00:40.02] Agent: And you can save a lot of money every [DURATION].
[00:40.31-00:43.49] Agent: So may I know how many phone lines you are using, sir?
[00:44.16-00:45.98] Customer: Just one. Just one.
[00:46.03-00:53.72] Agent: Got you. And sir, in this promotion I can provide you 600mb of Internet along with the Wi Fi hotspot.
[00:53.84-00:56.28] Agent: And only [MONEY_AMOUNT] per [DURATION].
[00:56.40-01:04.91] Agent: And $[MONEY_AMOUNT] for a phone line with unlimited free of cost, local and long distance calling 35 plus calling feature.
[01:05.09-01:10.12] Agent: So with one phone line and Internet, your bill going to be only $[MONEY_AMOUNT] per [DURATION].
[01:10.23-01:12.44] Agent: And do you have any TV services?
[01:13.70-01:17.97] Customer: Yes I do. And I'm quite happy with my DirecTV.
[01:19.14-01:20.45] Agent: All right, I got you.
[01:20.54-01:25.67] Agent: And so I can provide you one phone line and one Internet in only [MONEY_AMOUNT] per [DURATION].
[01:25.75-01:27.61] Agent: Is that sounds good to you?
[01:28.28-01:32.67] Customer: That sounds great. Except there's this real problem.
[01:32.76-01:34.65] Customer: I'm already a [ORGANIZATION] customer.
[01:34.75-01:37.97] Agent: Yes, I know sir, that you already using [ORGANIZATION].
[01:38.11-01:41.56] Agent: But as I mentioned we are running promotion over your location.
[01:41.74-01:45.42] Customer: I have. Your location is [LOCATION].
[01:45.57-01:49.61] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] with a zip code [LOCATION].
[01:49.75-01:53.62] Customer: You are running promotion and providing this promotion.
[01:54.25-01:56.19] Customer: How long does this price last?
[01:56.69-02:02.32] Agent: Yes, in this promotion this prices will be lockeged in for the next [DURATION] [DURATION].
[02:02.45-02:04.31] Agent: The prices will never go up.
[02:04.73-02:06.17] Agent: There is not a contract.
[02:06.23-02:08.91] Agent: But the prices will be fixed and locked in.
[02:09.02-02:15.27] Agent: And you know, in this promotion you will be getting one free of cost mobile line which is free of cost.
[02:15.34-02:19.50] Agent: Unlimited texting, unlimited Internet and unlimited calling.
[02:19.64-02:21.06] Agent: You don't have to pay for that.
[02:21.12-02:22.85] Agent: It will be free of costs.
[02:23.05-02:26.16] Agent: So I will provide you onerry.
[02:26.28-02:27.19] Customer: That's great.
[02:29.04-02:29.78] Unknown: So
[02:31.41-02:36.22] Customer: okay. I am with [ORGANIZATION] now for my Internet.
[02:37.69-02:39.78] Customer: I'm with [ORGANIZATION] on this phone line.
[02:39.81-02:41.25] Customer: It's a digital phone line.
[02:41.37-02:47.82] Customer: How is [ORGANIZATION] going to be providing my mob landline?
[02:48.50-02:50.57] Agent: This is a landline you're talking on.
[02:50.70-02:52.67] Customer: Yes, I'm calling to your landline.
[02:52.73-02:54.65] Customer: And it is with [ORGANIZATION].
[02:55.31-03:00.60] Agent: Yes. Yes. So simply we will put the same number from [ORGANIZATION] [ORGANIZATION] to [ORGANIZATION].
[03:00.67-03:03.19] Agent: So in that way you will be using the same number.
[03:03.31-03:07.88] Agent: You will not losing Your current landline number, it will remain the same one.
[03:09.06-03:13.04] Customer: How are you physically providing the landline service?
[03:13.47-03:18.01] Customer: Is it through the cable, through the Internet, through Internet connection?
[03:18.14-03:22.96] Customer: Is it, you know, through the 5G node?
[03:23.12-03:29.13] Agent: What I can provide you both, I can provide you the landline through the Internet as well and copper line as well.
[03:29.24-03:35.29] Agent: Which line you are using currently you are using the landline from Internet or it's a copper line?
[03:36.19-03:45.53] Agent: Copper line. All right, So I will provide you a copper line with the same number or if you want the landline with the Internet, I can provide you that as well.
[03:46.22-03:49.53] Customer: Oay, now you say the Internet is going to be 600 megabits?
[03:49.62-03:55.28] Customer: Yes. Yes, it will be 600 megabyte Internet along with the wifi hotspot, everything.
[03:55.78-04:09.19] Agent: And the price will be only [MONEY_AMOUNT] for the Internet and [MONEY_AMOUNT] for a phone line with unlimited calling, all our [LOCATION] 35 calling feature and the combined bill going to be [MONEY_AMOUNT].
[04:10.29-04:12.85] Customer: And how is the Internet provided?
[04:12.95-04:16.33] Customer: What connection to my house does this provide?
[04:17.12-04:18.54] Customer: Sorry, beg my pardon?
[04:19.39-04:21.63] Customer: How is the Internet provided?
[04:21.77-04:24.70] Customer: Is it through coaxial cable?
[04:24.87-04:25.74] Customer: Is it,
[04:27.04-04:28.60] Customer: Is it through fiber optic?
[04:28.63-04:31.54] Agent: What? It's a cog line, sir.
[04:33.51-04:35.25] Customer: You're not answering my question.
[04:35.88-04:39.25] Customer: Yes, how is the Internet provided?
[04:42.77-04:47.44] Customer: What connection do you have to my house to provide Internet?
[04:50.54-04:53.18] Customer: Is it copper? Is it fiber?
[04:53.36-04:55.38] Customer: Is it through a 5G hotspot?
[04:55.44-04:56.04] Customer: What?
[04:57.30-05:00.18] Customer: It's a Cog Z Answerax.
[05:00.24-05:01.49] Customer: Okay, then answers the question.
[05:01.55-05:03.43] Customer: Thank you. Yeah, signed me up for this.
[05:03.46-05:05.00] Customer: That sounds good. Yes.
[05:05.05-05:06.99] Agent: So just give me a quick moment, sir.
[05:07.02-05:11.50] Agent: I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will let you know about the procedure.
[05:11.54-05:14.03] Customer: All right. And I must be talking with Mr.
[05:14.06-05:16.36] Customer: [PERSON_NAME]. Right you are.
[05:16.53-05:19.10] Agent: Oh, wonderful. Just give me a quick moment.
[05:19.13-05:21.45] Agent: I will connect you to one of my [OCCUPATION] [OCCUPATION].
[05:21.50-05:23.15] Agent: I do appreciate your time.
[05:36.89-05:41.00] IVR/System: Thanks for holding. This is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] one of the [OCCUPATION] on [ORGANIZATION].
[05:41.05-05:42.04] Agent: How are you doing?
[05:42.54-05:43.86] Agent: I'm doing fine, thank you.
[05:43.92-05:53.52] Agent: Mr. [PERSON_NAME], you were talking one of my [OCCUPATION] regarding for the services they mentioned like you are using one phone, one Internet with [ORGANIZATION] with [ORGANIZATION].
[05:53.57-05:54.24] Customer: Sorry?
[05:55.65-06:02.13] Customer: Well, I'm using [ORGANIZATION] for my Internet and I'm using [ORGANIZATION] for my landline.
[06:02.31-06:05.43] Agent: Hu. So you want the landline with [ORGANIZATION]?
[06:06.85-06:09.69] Customer: Yeah, that was the offer, yes.
[06:09.81-06:15.67] Agent: So what's he going to do for you if you go with [ORGANIZATION], whole accounts for the landline and Internet.
[06:15.80-06:19.24] Agent: So it will be cost to you $[MONEY_AMOUNT].
[06:19.38-06:24.50] Agent: Include the [MONEY_AMOUNT] for the BE WIP if you want to go with the copper line.
[06:24.85-06:29.14] Agent: With [ORGANIZATION]. So it will cost you $[MONEY_AMOUNT] per [DURATION].
[06:30.74-06:34.93] Customer: And if I choose not to go with the copper line, what would it cost me?
[06:35.07-06:37.48] Customer: Like you are not using
[06:39.30-06:43.55] Customer: the copper, you are using the byip like 35 calling features.
[06:43.70-06:45.80] Agent: So it will be $[MONEY_AMOUNT].
[06:46.62-06:49.05] Customer: And you said this is a by.
[06:49.23-06:58.31] Agent: I don't. Business wise over Internet protocol We are providing 35 calling features like local and long distance.
[06:58.76-07:03.26] Customer: So if I lose my Internet I lose my phone, right?
[07:04.40-07:08.17] Customer: Yeah, but with the copper I don't lose.
[07:08.27-07:10.13] Customer: If I lose Internet I don't lose my phone.
[07:10.19-07:13.58] Customer: Is that correct? But at this point of time we are
[07:15.44-07:16.31] Customer: go ahead.
[07:21.40-07:22.26] Unknown: Hello.
[07:25.26-07:26.00] Unknown: Yes.
[07:27.67-07:28.86] Unknown: Yeah, you were saying?
[07:29.00-07:30.69] Unknown: Just give me a quick [DURATION] sir.
[07:39.87-07:41.84] Agent: Okay, so choice is yours sir.
[07:41.87-07:47.31] Agent: I have to check that if you go with same copper line with [ORGANIZATION] with the bundles.
[07:47.43-07:53.96] Agent: So it will cost you [MONEY_AMOUNT] is a fixed bill for landline and Internet.
[07:54.11-07:58.44] Agent: With the copper. With the copper, yes.
[07:59.23-08:02.31] Agent: And he said this also includes one mobile phone line.
[08:02.38-08:13.37] Agent: Yes, one free mobile phone lines for [DURATION] [DURATION] you can call free messaging, free calling, free Internet data for [DURATION] [DURATION].
[08:14.35-08:16.73] Customer: And after [DURATION] [DURATION] what would that line cost
[08:18.12-08:21.35] Customer: after that? Just give me a quick [DURATION].
[08:25.37-08:27.58] Agent: So it will cost you $[MONEY_AMOUNT].
[08:32.92-08:37.55] Agent: Ye. And he also said that this price for the $[MONEY_AMOUNT] is for [DURATION] [DURATION].
[08:37.60-08:40.66] Agent: Is that correct? Yes, this is for [DURATION] [DURATION] fixed price.
[08:41.12-08:43.34] Customer: Let's do this. Perfect.
[08:43.48-08:45.68] Customer: Can you please give me the exact address?
[08:46.75-08:53.57] Customer: [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]
[09:00.11-09:09.02] Customer: [LOCATION]. Text [PHONE_NUMBER]. Perfect.
[09:09.45-09:14.71] Agent: So Mr. [PERSON_NAME], we are just putting this request on my portals.
[09:16.45-09:18.71] Agent: And can I have your full name please?
[09:20.00-09:22.88] Customer: [PERSON_NAME]. Well I go by [PERSON_NAME] [PERSON_NAME].
[09:23.04-09:26.66] Agent: [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [PERSON_NAME].
[09:29.64-09:31.42] Customer: Can you please call it for me?
[09:32.09-09:34.54] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[09:37.30-09:41.43] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[09:41.61-09:45.29] Agent: Perfect. So we are providing you one landline.
[09:45.34-09:47.40] Agent: So you want to go with the copper line.
[09:48.30-09:50.97] Customer: That is correct. That's what I presently have.
[09:52.75-09:56.73] Agent: So we are providing you 600 megabyte faster Internet.
[09:57.47-10:02.68] Customer: That's the. Yeah, that's going to be an increase because my present line is 300.
[10:03.25-10:05.46] Agent: You are currently using 300 megabytes.
[10:05.52-10:08.90] Agent: I have to provide you better than that two times faster.
[10:09.08-10:22.08] Agent: And your bill is going to be same like $[MONEY_AMOUNT] for the Internet, $[MONEY_AMOUNT] for the WIF FI and $[MONEY_AMOUNT] for the line [MONEY_AMOUNT] with the fix bill with speed of Internet that is 600 megabytes.
[10:22.82-10:26.32] Customer: It's not megabytes, it's megabits megabits.
[10:28.22-10:30.44] Agent: So can I have Your email address?
[10:30.49-10:33.18] Agent: Mr. [PERSON_NAME], we are send each and everything in a writt return form.
[10:33.24-10:33.91] Agent: You can check that.
[10:33.94-10:35.43] Agent: What's we gonna do for you?
[10:36.12-10:45.07] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME]? [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[10:47.68-10:56.18] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] yes, and [PHONE_NUMBER].
[10:56.21-10:59.02] Agent: This is the mail line number or the cell phone number.
[10:59.68-11:01.42] Agent: This is the house number.
[11:01.45-11:03.90] Agent: And this is the copper line or land line.
[11:04.00-11:04.97] Agent: This is the mail line.
[11:05.03-11:07.32] Agent: Can you please provide me the cell phone number?
[11:09.53-11:18.06] Customer: [PHONE_NUMBER]. Perfect. So what's we gonna do for you, sir?
[11:18.12-11:26.60] Agent: We are just providing you the newer equipment with the faster Internet, with the newer accounts with the new lines at your home locations.
[11:26.98-11:28.22] Agent: And we are good to go.
[11:28.32-11:29.74] Agent: Okay, just be on the line.
[11:29.77-11:33.45] Agent: I will connect this call with the [ORGANIZATION] [ORGANIZATION] and we are good to go.
[11:33.51-11:36.25] Agent: And they are giving you the date, each and everything.
[11:36.34-11:39.25] Customer: Okay, give me a quick on the line.
[12:07.84-12:08.75] IVR/System: Thank you for holding.
[12:08.79-12:10.98] Agent: This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION].
[12:11.03-12:12.29] Agent: How are you doing today?
[12:12.79-12:27.05] Agent: I'm doing fine. You were just speaking with one of my [OCCUPATION] in regards to phone line and Internet services and he mentioned to me that right now you guys are using one copper line with [ORGANIZATION] and you're looking to get that with [ORGANIZATION].
[12:27.79-12:38.50] Customer: That's correct. Okay, and sir, just to confirm one thing, the number that you have with [ORGANIZATION], that is going to be [PHONE_NUMBER].
[12:39.04-12:47.30] Customer: That is correct. Okay, and right now, this number with the AD andp that account is mentioned under your name, right?
[12:47.88-12:56.78] Agent: That is correct. Okay, sir, point of contact for this account is going to be [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[12:57.71-12:59.59] Customer: Yes, that's me. Okay.
[12:59.65-13:07.61] Customer: And the email address that I have, that is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[13:08.18-13:09.73] Customer: That is also correct.
[13:09.90-13:17.12] Agent: Okay, and the cell phone number is going to be [PHONE_NUMBER].
[13:17.99-13:19.61] Customer: No, that is not correct.
[13:20.30-13:22.24] Customer: That is my cell phone number.
[13:22.39-13:23.09] Customer: And.
[13:26.57-13:27.89] Customer: Well, let's talk about.
[13:27.99-13:44.23] Customer: So you're moving my cell phone number over also, like once the services for the Internet and for the landlines are going to be installed, after that we are going to move the same cell phone number from your existing carrier to [ORGANIZATION].
[13:45.21-13:47.09] Customer: Yeah, well, I have a problem with that.
[13:47.12-13:49.57] Customer: In my cell phone is a locked cell phone.
[13:49.69-13:52.62] Customer: Physical. An [ORGANIZATION] locked phone.
[13:52.80-13:57.15] Customer: So if you move that over, I've got a problem.
[13:57.82-14:00.05] Agent: O O Totally got that.
[14:00.13-14:01.94] Agent: So that phone is in a contract, right?
[14:02.00-14:03.15] Agent: On a lease, right?
[14:03.74-14:05.63] Customer: No, it's not on a contract.
[14:05.98-14:06.72] Customer: It.
[14:08.29-14:09.98] Customer: It's A prepaid phone.
[14:10.13-14:12.20] Customer: But it is locked.
[14:12.29-14:14.55] Customer: As I am told it is locked.
[14:15.75-14:18.24] Agent: Okay. Totally. Totally got that, sir.
[14:18.36-14:22.44] Agent: So sir, for the cell phone you have two options.
[14:22.62-14:33.38] Agent: First is that once the services for the landline and the Internet install, you can go for a new cell phone line for totally free for [DURATION] [DURATION] from [ORGANIZATION] site.
[14:33.43-14:37.46] Agent: Or you can migrate any existing number from existing provider [ORGANIZATION].
[14:37.88-14:42.00] Agent: But as this number is lostked, let's do that this way.
[14:42.06-14:46.96] Customer: Because there is a potential to unlock that phone that I haven't been through.
[14:47.13-14:50.01] Customer: Because's the possibility of losing all my data.
[14:50.17-14:52.67] Customer: But I will consider doing that.
[14:54.50-14:56.05] Customer: But I can do that in the future.
[14:56.10-14:57.77] Customer: Is that correct? Yes.
[14:57.87-15:03.88] Agent: Because we can only provide you the cell phone after the Internet and the landline services are active.
[15:04.34-15:07.55] Agent: Because they have to provide you the cell phone on the Internet.
[15:07.66-15:08.83] Agent: On the Internet account.
[15:08.94-15:13.32] Agent: So for that reason you have to get the Internet account and the line set up beforehand.
[15:14.13-15:15.50] Customer: I'm fine with that.
[15:15.68-15:23.57] Agent: Okay. And you're receiving a free cell phone line for [DURATION] [DURATION] which will be including unlimited calling, unlimited texting and unlimited Internet.
[15:23.67-15:27.73] Agent: You can activate that anytime after the first [MONEY_AMOUNT] [DURATION] of the installation.
[15:27.79-15:33.45] Customer: Okay. Ye. Let me ask a couple of questions about this cell phone line.
[15:33.59-15:39.60] Customer: Sure. Do you have any international calling plans associated with your cell phone service?
[15:40.67-15:42.74] Customer: International calling plans, like.
[15:43.91-15:49.50] Customer: Well, if I go like I travel to [LOCATION], can I use my cell phone in [LOCATION]?
[15:49.96-15:50.70] Customer: No.
[15:52.15-15:57.01] Customer: Is there any option to buy that in additional cost?
[15:58.12-16:01.86] Agent: Just one moment. Let me quickly confirm that with my [OCCUPATION].
[16:01.95-16:03.62] Agent: Okay, just. Can you hold one moment?
[16:04.12-16:06.48] Agent: Thank you. Sure. Just one moment.
[18:28.15-18:29.62] Agent: Yes. Are you there, sir?
[18:30.19-18:40.80] Agent: Yes. Okay, so I just confirmed that with one of my [OCCUPATION] and he told me that you can get the cell phone for like once you move over to a different country.
[18:40.93-18:43.05] Agent: [ORGANIZATION] offers a roaming plan.
[18:43.35-18:45.60] Agent: Roaming will be activated under that.
[18:45.75-18:51.20] Agent: You can like use your [ORGANIZATION] cell phone in over 200 countries.
[18:51.59-18:56.94] Agent: But the cost for each of like each country depends.
[18:57.04-18:59.54] Agent: Like that deals with like the [ORGANIZATION] [ORGANIZATION].
[18:59.68-19:10.45] Agent: Once the mobile line is active, then the cost depends different for each country Inside [LOCATION], it is $[MONEY_AMOUNT] for the unlimited plan.
[19:10.55-19:13.52] Customer: Okay, I'll deal with that [EMAIL_ADDRESS] [EMAIL_ADDRESS] time.
[19:13.70-19:17.35] Agent: Sure. So right now sir,
[19:18.72-19:28.69] Agent: for the installation date, the first available that I can see at this location, that is going to be [DATE], [DATE] [DATE] [DATE], [DATE].
[19:28.71-19:30.07] Agent: Is that a good [DURATION] for you?
[19:31.16-19:38.59] Agent: Sure. Okay, we have time slots available from [TIME] to [TIME], [TIME] to [TIME], [TIME] to [TIME] and [TIME] to [TIME].
[19:38.79-19:41.19] Customer: [TIME] to [TIME] would be great.
[19:41.65-19:43.15] Customer: [TIME] to [TIME]. Oay.
[19:44.49-19:50.86] Agent: Okay. So it's going to be [MONEY_AMOUNT] [DATE] [DATE] and [TIME] to [TIME] sir, [OCCUPATION] will be coming on the [DATE] [DATE] [DATE] between [TIME] to [TIME].
[19:51.02-19:55.67] Agent: They'be replacing the old Internet modem with the new modem of 600 megabytes per [DURATION].
[19:56.17-20:09.03] Agent: And they'be like we will be putting over the same line that you have right now with [ORGANIZATION] over to [ORGANIZATION] and will be a copper line and your monthly bill, all the services will be [MONEY_AMOUNT] per [DURATION].
[20:09.17-20:12.73] Agent: And sir, do you have a pen and paper with you right now?
[20:13.91-20:15.10] Customer: No, I do not.
[20:18.43-20:20.73] Agent: You can email me whatever you need to.
[20:22.28-20:26.13] Customer: I just wanted you to write down my callack number in case you need to reach me back.
[20:26.76-20:29.08] Customer: Would you email that to me please?
[20:29.23-20:31.31] Agent: Sure, sure. I'll send that via email.
[20:31.34-20:34.08] Agent: Okay. And sir, just one thing before you go.
[20:34.25-20:46.45] Agent: Right now, as you're using a residential account and I want to provide you the better services and the low pricings, what I'll be doing is I'll be providing you with a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account.
[20:46.62-20:56.20] Agent: This way. Right. Actually what happened that during the [EVENT] many of the customers were running their business from home and the [OCCUPATION] were studying from home.
[20:56.32-20:58.78] Agent: So this brought the need for higher Internet speed.
[20:58.91-21:06.56] Agent: So [ORGANIZATION] and all the Internet providers came up with the type of account that still had adequate amount of services but was still cheap in pricing.
[21:06.70-21:10.05] Agent: It was called a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] business account.
[21:10.16-21:13.02] Agent: So for that you want me to put the bill buildings into your name
[21:15.84-21:20.45] Agent: as opposed to what I'm presently doing with a residential account?
[21:20.88-21:23.29] Customer: I don't understand the point of what you just said.
[21:23.44-21:27.06] Agent: ``ay so right now you have a residential account, right?
[21:27.52-21:32.17] Customer: That's correct. Okay. And you guys are paying high bills for that, for the services?
[21:33.08-21:36.98] Agent: Yeah. So right now it's a non promotional account.
[21:37.03-21:39.56] Agent: So directly I can apply no promotions to it.
[21:39.67-21:51.41] Agent: Okay, so for that reason, in order to get the discounts approved and to make sure that you guys are getting the best services possible and in the row pricing, I'll be signing you up for a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account.
[21:51.44-21:52.81] Agent: Like it's just an account type.
[21:52.92-21:54.21] Agent: I'll be switching up the account account.
[21:54.24-21:58.86] Agent: Okay. Okay. So you have to change the account type to make this deal happen.
[21:59.23-22:02.26] Customer: Is there any other reason I wouldn't want to do that?
[22:03.04-22:04.82] Unknown: No one reason. Is there.
[22:04.91-22:06.80] IVR/System: Hold a [DURATION]. Sure.
[22:06.84-22:07.95] Agent: I got another call coming in.
[22:07.97-22:09.79] Agent: Let me deal with that and I'll be right back.
[22:09.93-22:10.62] Agent: Sure.
[22:19.38-22:23.08] Agent: Hello? Yes. Okay. All right.
[22:23.13-22:25.63] Agent: I'm sorry, it was a robo call.
[22:26.13-22:33.59] Agent: Okay, no worries. So right now there's one reason that the basic Internet like on the residential package.
[22:33.74-22:38.80] Agent: The highest Internet speed that [ORGANIZATION] offers to its customer is 300 megabytes per [DURATION].
[22:38.97-22:41.99] Agent: But if I'm good with the change, let's move on.
[22:42.06-22:42.99] Agent: I'm running out of time.
[22:43.02-22:44.43] Agent: I got things to do here.
[22:44.58-22:48.96] Agent: Okay, so for the billings, can I put it under [PERSON_NAME] [ORGANIZATION].
[22:49.05-22:50.04] Customer: Is that okay?
[22:53.13-22:59.95] Agent: No. If you're going to list it as a business account listed as [PERSON_NAME] [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:00.62-23:02.17] Agent: Okay, totally got that.
[23:02.31-23:06.09] Agent: So account like the business name is going to be [ORGANIZATION] [ORGANIZATION].
[23:06.23-23:09.13] Agent: Point of contact [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[23:09.31-23:16.95] Agent: And the email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] Correct.
[23:17.13-23:19.30] Customer: Sir, I'm all good to go from my side.
[23:19.76-23:36.45] Agent: You'll be just receiving a call back from our site for the third party verification and which it will be a computer generated call with the [ORGANIZATION] [ORGANIZATION] of [ORGANIZATION] and they will ask you a few short questions like you're migrating this number from [ORGANIZATION] to [ORGANIZATION] and you choosing [ORGANIZATION] as your next Internet provider and you have to say yes.
[23:36.48-23:40.59] Customer: Okay, got it. Sir, I'm all good to go from my side.
[23:40.61-23:42.82] Agent: Do you have any further questions before I let you go?
[23:43.22-23:46.16] Customer: I'm done. Sure. Thank you for placing all thes sir.
[23:46.19-23:47.40] Agent: Have a great [DURATION] and take care of theself.
[23:47.43-23:49.62] Customer: Okay, bye. Than.","Hello. Yes, Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Fine. [ORGANIZATION]. What's up? Actually this call is regarding your Internet, phone lines and TV services. Soi I speak with a person in charge please. You are speaking to the person in charge? That's great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up","Hello. Yes, Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Fine. [ORGANIZATION]. What's up? Actually this call is regarding your Internet, phone lines and TV services. Soi I speak with a person in charge please. You are speaking to the person in charge? That's great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up to a huge margin. And you can save a lot of money every [DURATION]. So may I know how many phone lines you are using, sir? Just one. Just one. Got you. And sir, in this promotion I can provide you 600mb of Internet along with the Wi Fi hotspot. And only [MONEY_AMOUNT] per [DURATION]. And $[MONEY_AMOUNT] for a phone line with unlimited free of cost, local and long distance calling 35 plus calling feature. So with one phone line and Internet, your bill going to be only $[MONEY_AMOUNT] per [DURATION]. And do you have any TV services? Yes I do. And I'm quite happy with my DirecTV. All right, I got you. And so I can provide you one phone line and one Internet in only [MONEY_AMOUNT] per [DURATION]. Is that sounds good to you? That sounds great. Except there's this real problem. I'm already a [ORGANIZATION] customer. Yes, I know sir, that you already using [ORGANIZATION]. But as I mentioned we are running promotion over your location. I have. Your location is [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] with a zip code [LOCATION]. You are running promotion and providing this promotion. How long does this price last? Yes, in this promotion this prices will be lockeged in for the next [DURATION] [DURATION]. The prices will never go up. There is not a contract. But the prices will be fixed and locked in. And you know, in this promotion you will be getting one free of cost mobile line which is free of cost. Unlimited texting, unlimited Internet and unlimited calling. You don't have to pay for that. It will be free of costs. So I will provide you onerry. That's great. So okay. I am with [ORGANIZATION] now for my Internet. I'm with [ORGANIZATION] on this phone line. It's a digital phone line. How is [ORGANIZATION] going to be providing my mob landline? This is a landline you're talking on. Yes, I'm calling to your landline. And it is with [ORGANIZATION]. Yes. Yes. So simply we will put the same number from [ORGANIZATION] [ORGANIZATION] to [ORGANIZATION]. So in that way you will be using the same number. You will not losing Your current landline number, it will remain the same one. How are you physically providing the landline service? Is it through the cable, through the Internet, through Internet connection? Is it, you know, through the 5G node? What I can provide you both, I can provide you the landline through the Internet as well and copper line as well. Which line you are using currently you are using the landline from Internet or it's a copper line? Copper line. All right, So I will provide you a copper line with the same number or if you want the landline with the Internet, I can provide you that as well. Oay, now you say the Internet is going to be 600 megabits? Yes. Yes, it will be 600 megabyte Internet along with the wifi hotspot, everything. And the price will be only [MONEY_AMOUNT] for the Internet and [MONEY_AMOUNT] for a phone line with unlimited calling, all our [LOCATION] 35 calling feature and the combined bill going to be [MONEY_AMOUNT]. And how is the Internet provided? What connection to my house does this provide? Sorry, beg my pardon? How is the Internet provided? Is it through coaxial cable? Is it, Is it through fiber optic? What? It's a cog line, sir. You're not answering my question. Yes, how is the Internet provided? What connection do you have to my house to provide Internet? Is it copper? Is it fiber? Is it through a 5G hotspot? What? It's a Cog Z Answerax. Okay, then answers the question. Thank you. Yeah, signed me up for this. That sounds good. Yes. So just give me a quick moment, sir. I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will let you know about the procedure. All right. And I must be talking with Mr. [PERSON_NAME]. Right you are. Oh, wonderful. Just give me a quick moment. I will connect you to one of my [OCCUPATION] [OCCUPATION]. I do appreciate your time. Thanks for holding. This is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] one of the [OCCUPATION] on [ORGANIZATION]. How are you doing? I'm doing fine, thank you. Mr. [PERSON_NAME], you were talking one of my [OCCUPATION] regarding for the services they mentioned like you are using one phone, one Internet with [ORGANIZATION] with [ORGANIZATION]. Sorry? Well, I'm using [ORGANIZATION] for my Internet and I'm using [ORGANIZATION] for my landline. Hu. So you want the landline with [ORGANIZATION]? Yeah, that was the offer, yes. So what's he going to do for you if you go with [ORGANIZATION], whole accounts for the landline and Internet. So it will be cost to you $[MONEY_AMOUNT]. Include the [MONEY_AMOUNT] for the BE WIP if you want to go with the copper line. With [ORGANIZATION]. So it will cost you $[MONEY_AMOUNT] per [DURATION]. And if I choose not to go with the copper line, what would it cost me? Like you are not using the copper, you are using the byip like 35 calling features. So it will be $[MONEY_AMOUNT]. And you said this is a by. I don't. Business wise over Internet protocol We are providing 35 calling features like local and long distance. So if I lose my Internet I lose my phone, right? Yeah, but with the copper I don't lose. If I lose Internet I don't lose my phone. Is that correct? But at this point of time we are go ahead. Hello. Yes. Yeah, you were saying? Just give me a quick [DURATION] sir. Okay, so choice is yours sir. I have to check that if you go with same copper line with [ORGANIZATION] with the bundles. So it will cost you [MONEY_AMOUNT] is a fixed bill for landline and Internet. With the copper. With the copper, yes. And he said this also includes one mobile phone line. Yes, one free mobile phone lines for [DURATION] [DURATION] you can call free messaging, free calling, free Internet data for [DURATION] [DURATION]. And after [DURATION] [DURATION] what would that line cost after that? Just give me a quick [DURATION]. So it will cost you $[MONEY_AMOUNT]. Ye. And he also said that this price for the $[MONEY_AMOUNT] is for [DURATION] [DURATION]. Is that correct? Yes, this is for [DURATION] [DURATION] fixed price. Let's do this. Perfect. Can you please give me the exact address? [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION]. Text [PHONE_NUMBER]. Perfect. So Mr. [PERSON_NAME], we are just putting this request on my portals. And can I have your full name please? [PERSON_NAME]. Well I go by [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [PERSON_NAME]. Can you please call it for me? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Perfect. So we are providing you one landline. So you want to go with the copper line. That is correct. That's what I presently have. So we are providing you 600 megabyte faster Internet. That's the. Yeah, that's going to be an increase because my present line is 300. You are currently using 300 megabytes. I have to provide you better than that two times faster. And your bill is going to be same like $[MONEY_AMOUNT] for the Internet, $[MONEY_AMOUNT] for the WIF FI and $[MONEY_AMOUNT] for the line [MONEY_AMOUNT] with the fix bill with speed of Internet that is 600 megabytes. It's not megabytes, it's megabits megabits. So can I have Your email address? Mr. [PERSON_NAME], we are send each and everything in a writt return form. You can check that. What's we gonna do for you? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME]? [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] yes, and [PHONE_NUMBER]. This is the mail line number or the cell phone number. This is the house number. And this is the copper line or land line. This is the mail line. Can you please provide me the cell phone number? [PHONE_NUMBER]. Perfect. So what's we gonna do for you, sir? We are just providing you the newer equipment with the faster Internet, with the newer accounts with the new lines at your home locations. And we are good to go. Okay, just be on the line. I will connect this call with the [ORGANIZATION] [ORGANIZATION] and we are good to go. And they are giving you the date, each and everything. Okay, give me a quick on the line. Thank you for holding. This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing today? I'm doing fine. You were just speaking with one of my [OCCUPATION] in regards to phone line and Internet services and he mentioned to me that right now you guys are using one copper line with [ORGANIZATION] and you're looking to get that with [ORGANIZATION]. That's correct. Okay, and sir, just to confirm one thing, the number that you have with [ORGANIZATION], that is going to be [PHONE_NUMBER]. That is correct. Okay, and right now, this number with the AD andp that account is mentioned under your name, right? That is correct. Okay, sir, point of contact for this account is going to be [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes, that's me. Okay. And the email address that I have, that is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. That is also correct. Okay, and the cell phone number is going to be [PHONE_NUMBER]. No, that is not correct. That is my cell phone number. And. Well, let's talk about. So you're moving my cell phone number over also, like once the services for the Internet and for the landlines are going to be installed, after that we are going to move the same cell phone number from your existing carrier to [ORGANIZATION]. Yeah, well, I have a problem with that. In my cell phone is a locked cell phone. Physical. An [ORGANIZATION] locked phone. So if you move that over, I've got a problem. O O Totally got that. So that phone is in a contract, right? On a lease, right? No, it's not on a contract. It. It's A prepaid phone. But it is locked. As I am told it is locked. Okay. Totally. Totally got that, sir. So sir, for the cell phone you have two options. First is that once the services for the landline and the Internet install, you can go for a new cell phone line for totally free for [DURATION] [DURATION] from [ORGANIZATION] site. Or you can migrate any existing number from existing provider [ORGANIZATION]. But as this number is lostked, let's do that this way. Because there is a potential to unlock that phone that I haven't been through. Because's the possibility of losing all my data. But I will consider doing that. But I can do that in the future. Is that correct? Yes. Because we can only provide you the cell phone after the Internet and the landline services are active. Because they have to provide you the cell phone on the Internet. On the Internet account. So for that reason you have to get the Internet account and the line set up beforehand. I'm fine with that. Okay. And you're receiving a free cell phone line for [DURATION] [DURATION] which will be including unlimited calling, unlimited texting and unlimited Internet. You can activate that anytime after the first [MONEY_AMOUNT] [DURATION] of the installation. Okay. Ye. Let me ask a couple of questions about this cell phone line. Sure. Do you have any international calling plans associated with your cell phone service? International calling plans, like. Well, if I go like I travel to [LOCATION], can I use my cell phone in [LOCATION]? No. Is there any option to buy that in additional cost? Just one moment. Let me quickly confirm that with my [OCCUPATION]. Okay, just. Can you hold one moment? Thank you. Sure. Just one moment. Yes. Are you there, sir? Yes. Okay, so I just confirmed that with one of my [OCCUPATION] and he told me that you can get the cell phone for like once you move over to a different country. [ORGANIZATION] offers a roaming plan. Roaming will be activated under that. You can like use your [ORGANIZATION] cell phone in over 200 countries. But the cost for each of like each country depends. Like that deals with like the [ORGANIZATION] [ORGANIZATION]. Once the mobile line is active, then the cost depends different for each country Inside [LOCATION], it is $[MONEY_AMOUNT] for the unlimited plan. Okay, I'll deal with that [EMAIL_ADDRESS] [EMAIL_ADDRESS] time. Sure. So right now sir, for the installation date, the first available that I can see at this location, that is going to be [DATE], [DATE] [DATE] [DATE], [DATE]. Is that a good [DURATION] for you? Sure. Okay, we have time slots available from [TIME] to [TIME], [TIME] to [TIME], [TIME] to [TIME] and [TIME] to [TIME]. [TIME] to [TIME] would be great. [TIME] to [TIME]. Oay. Okay. So it's going to be [MONEY_AMOUNT] [DATE] [DATE] and [TIME] to [TIME] sir, [OCCUPATION] will be coming on the [DATE] [DATE] [DATE] between [TIME] to [TIME]. They'be replacing the old Internet modem with the new modem of 600 megabytes per [DURATION]. And they'be like we will be putting over the same line that you have right now with [ORGANIZATION] over to [ORGANIZATION] and will be a copper line and your monthly bill, all the services will be [MONEY_AMOUNT] per [DURATION]. And sir, do you have a pen and paper with you right now? No, I do not. You can email me whatever you need to. I just wanted you to write down my callack number in case you need to reach me back. Would you email that to me please? Sure, sure. I'll send that via email. Okay. And sir, just one thing before you go. Right now, as you're using a residential account and I want to provide you the better services and the low pricings, what I'll be doing is I'll be providing you with a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account. This way. Right. Actually what happened that during the [EVENT] many of the customers were running their business from home and the [OCCUPATION] were studying from home. So this brought the need for higher Internet speed. So [ORGANIZATION] and all the Internet providers came up with the type of account that still had adequate amount of services but was still cheap in pricing. It was called a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] business account. So for that you want me to put the bill buildings into your name as opposed to what I'm presently doing with a residential account? I don't understand the point of what you just said. ``ay so right now you have a residential account, right? That's correct. Okay. And you guys are paying high bills for that, for the services? Yeah. So right now it's a non promotional account. So directly I can apply no promotions to it. Okay, so for that reason, in order to get the discounts approved and to make sure that you guys are getting the best services possible and in the row pricing, I'll be signing you up for a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account. Like it's just an account type. I'll be switching up the account account. Okay. Okay. So you have to change the account type to make this deal happen. Is there any other reason I wouldn't want to do that? No one reason. Is there. Hold a [DURATION]. Sure. I got another call coming in. Let me deal with that and I'll be right back. Sure. Hello? Yes. Okay. All right. I'm sorry, it was a robo call. Okay, no worries. So right now there's one reason that the basic Internet like on the residential package. The highest Internet speed that [ORGANIZATION] offers to its customer is 300 megabytes per [DURATION]. But if I'm good with the change, let's move on. I'm running out of time. I got things to do here. Okay, so for the billings, can I put it under [PERSON_NAME] [ORGANIZATION]. Is that okay? No. If you're going to list it as a business account listed as [PERSON_NAME] [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay, totally got that. So account like the business name is going to be [ORGANIZATION] [ORGANIZATION]. Point of contact [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And the email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] Correct. Sir, I'm all good to go from my side. You'll be just receiving a call back from our site for the third party verification and which it will be a computer generated call with the [ORGANIZATION] [ORGANIZATION] of [ORGANIZATION] and they will ask you a few short questions like you're migrating this number from [ORGANIZATION] to [ORGANIZATION] and you choosing [ORGANIZATION] as your next Internet provider and you have to say yes. Okay, got it. Sir, I'm all good to go from my side. Do you have any further questions before I let you go? I'm done. Sure. Thank you for placing all thes sir. Have a great [DURATION] and take care of theself. Okay, bye. Than."
167,494,20230427-155458_8172616237,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230427-155458_8172616237-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.90220004,0.9022000575101489,1442.0,2956,2956,2.0499306518723994,251,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.154,282,173,104,2,3,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.78-00:05.48] Agent: Hello. Yes, Hi, my name is [PERSON_NAME] with [ORGANIZATION].
[00:05.53-00:06.88] Agent: How are you doing today?
[00:07.38-00:09.07] Customer: Fine. [ORGANIZATION]. What's up?
[00:09.78-00:14.25] Agent: Actually this call is regarding your Internet, phone lines and TV services.
[00:14.35-00:17.04] Customer: Soi I speak with a person in charge please.
[00:17.73-00:20.16] Customer: You are speaking to the person in charge?
[00:20.50-00:29.00] Agent: That's great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location.
[00:29.20-00:33.72] Agent: And that's why we are providing up to 35% discounted rate.
[00:33.84-00:37.16] Agent: Now you can lower your bill up to a huge margin.
[00:37.23-00:40.02] Agent: And you can save a lot of money every [DURATION].
[00:40.31-00:43.49] Agent: So may I know how many phone lines you are using, sir?
[00:44.16-00:45.98] Customer: Just one. Just one.
[00:46.03-00:53.72] Agent: Got you. And sir, in this promotion I can provide you 600mb of Internet along with the Wi Fi hotspot.
[00:53.84-00:56.28] Agent: And only [MONEY_AMOUNT] per [DURATION].
[00:56.40-01:04.91] Agent: And $[MONEY_AMOUNT] for a phone line with unlimited free of cost, local and long distance calling 35 plus calling feature.
[01:05.09-01:10.12] Agent: So with one phone line and Internet, your bill going to be only $[MONEY_AMOUNT] per [DURATION].
[01:10.23-01:12.44] Agent: And do you have any TV services?
[01:13.70-01:17.97] Customer: Yes I do. And I'm quite happy with my DirecTV.
[01:19.14-01:20.45] Agent: All right, I got you.
[01:20.54-01:25.67] Agent: And so I can provide you one phone line and one Internet in only [MONEY_AMOUNT] per [DURATION].
[01:25.75-01:27.61] Agent: Is that sounds good to you?
[01:28.28-01:32.67] Customer: That sounds great. Except there's this real problem.
[01:32.76-01:34.65] Customer: I'm already a [ORGANIZATION] customer.
[01:34.75-01:37.97] Agent: Yes, I know sir, that you already using [ORGANIZATION].
[01:38.11-01:41.56] Agent: But as I mentioned we are running promotion over your location.
[01:41.74-01:45.42] Customer: I have. Your location is [LOCATION].
[01:45.57-01:49.61] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] with a zip code [LOCATION].
[01:49.75-01:53.62] Customer: You are running promotion and providing this promotion.
[01:54.25-01:56.19] Customer: How long does this price last?
[01:56.69-02:02.32] Agent: Yes, in this promotion this prices will be lockeged in for the next [DURATION] [DURATION].
[02:02.45-02:04.31] Agent: The prices will never go up.
[02:04.73-02:06.17] Agent: There is not a contract.
[02:06.23-02:08.91] Agent: But the prices will be fixed and locked in.
[02:09.02-02:15.27] Agent: And you know, in this promotion you will be getting one free of cost mobile line which is free of cost.
[02:15.34-02:19.50] Agent: Unlimited texting, unlimited Internet and unlimited calling.
[02:19.64-02:21.06] Agent: You don't have to pay for that.
[02:21.12-02:22.85] Agent: It will be free of costs.
[02:23.05-02:26.16] Agent: So I will provide you onerry.
[02:26.28-02:27.19] Customer: That's great.
[02:29.04-02:29.78] Customer: So
[02:31.41-02:36.22] Customer: okay. I am with [ORGANIZATION] now for my Internet.
[02:37.69-02:39.78] Customer: I'm with [ORGANIZATION] on this phone line.
[02:39.81-02:41.25] Customer: It's a digital phone line.
[02:41.37-02:47.82] Customer: How is [ORGANIZATION] going to be providing my mob landline?
[02:48.50-02:50.57] Agent: This is a landline you're talking on.
[02:50.70-02:52.67] Customer: Yes, I'm calling to your landline.
[02:52.73-02:54.65] Customer: And it is with [ORGANIZATION].
[02:55.31-03:00.60] Agent: Yes. Yes. So simply we will put the same number from [ORGANIZATION] [ORGANIZATION] to [ORGANIZATION].
[03:00.67-03:03.19] Agent: So in that way you will be using the same number.
[03:03.31-03:07.88] Agent: You will not losing Your current landline number, it will remain the same one.
[03:09.06-03:13.04] Customer: How are you physically providing the landline service?
[03:13.47-03:18.01] Customer: Is it through the cable, through the Internet, through Internet connection?
[03:18.14-03:22.96] Customer: Is it, you know, through the 5G node?
[03:23.12-03:29.13] Agent: What I can provide you both, I can provide you the landline through the Internet as well and copper line as well.
[03:29.24-03:35.29] Agent: Which line you are using currently you are using the landline from Internet or it's a copper line?
[03:36.19-03:45.53] Agent: Copper line. All right, So I will provide you a copper line with the same number or if you want the landline with the Internet, I can provide you that as well.
[03:46.22-03:49.53] Customer: Oay, now you say the Internet is going to be 600 megabits?
[03:49.62-03:55.28] Customer: Yes. Yes, it will be 600 megabyte Internet along with the wifi hotspot, everything.
[03:55.78-04:09.19] Agent: And the price will be only [MONEY_AMOUNT] for the Internet and [MONEY_AMOUNT] for a phone line with unlimited calling, all our [LOCATION] 35 calling feature and the combined bill going to be [MONEY_AMOUNT].
[04:10.29-04:12.85] Customer: And how is the Internet provided?
[04:12.95-04:16.33] Customer: What connection to my house does this provide?
[04:17.12-04:18.54] Customer: Sorry, beg my pardon?
[04:19.39-04:21.63] Customer: How is the Internet provided?
[04:21.77-04:24.70] Customer: Is it through coaxial cable?
[04:24.87-04:25.74] Customer: Is it,
[04:27.04-04:28.60] Customer: Is it through fiber optic?
[04:28.63-04:31.54] Agent: What? It's a cog line, sir.
[04:33.51-04:35.25] Customer: You're not answering my question.
[04:35.88-04:39.25] Customer: Yes, how is the Internet provided?
[04:42.77-04:47.44] Customer: What connection do you have to my house to provide Internet?
[04:50.54-04:53.18] Customer: Is it copper? Is it fiber?
[04:53.36-04:55.38] Customer: Is it through a 5G hotspot?
[04:55.44-04:56.04] Customer: What?
[04:57.30-05:00.18] Agent: It's a Cog Z Answerax.
[05:00.24-05:01.49] Customer: Okay, then answers the question.
[05:01.55-05:03.43] Customer: Thank you. Yeah, signed me up for this.
[05:03.46-05:05.00] Customer: That sounds good. Yes.
[05:05.05-05:06.99] Agent: So just give me a quick moment, sir.
[05:07.02-05:11.50] Agent: I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will let you know about the procedure.
[05:11.54-05:14.03] Customer: All right. And I must be talking with Mr.
[05:14.06-05:16.36] Customer: [PERSON_NAME]. Right you are.
[05:16.53-05:19.10] Agent: Oh, wonderful. Just give me a quick moment.
[05:19.13-05:21.45] Agent: I will connect you to one of my [OCCUPATION] [OCCUPATION].
[05:21.50-05:23.15] Agent: I do appreciate your time.
[05:36.89-05:41.00] Agent: Thanks for holding. This is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] one of the [OCCUPATION] on [ORGANIZATION].
[05:41.05-05:42.04] Agent: How are you doing?
[05:42.54-05:43.86] Agent: I'm doing fine, thank you.
[05:43.92-05:53.52] Agent: Mr. [PERSON_NAME], you were talking one of my [OCCUPATION] regarding for the services they mentioned like you are using one phone, one Internet with [ORGANIZATION] with [ORGANIZATION].
[05:53.57-05:54.24] Customer: Sorry?
[05:55.65-06:02.13] Customer: Well, I'm using [ORGANIZATION] for my Internet and I'm using [ORGANIZATION] for my landline.
[06:02.31-06:05.43] Agent: Hu. So you want the landline with [ORGANIZATION]?
[06:06.85-06:09.69] Customer: Yeah, that was the offer, yes.
[06:09.81-06:15.67] Agent: So what's he going to do for you if you go with [ORGANIZATION], whole accounts for the landline and Internet.
[06:15.80-06:19.24] Agent: So it will be cost to you $[MONEY_AMOUNT].
[06:19.38-06:24.50] Agent: Include the [MONEY_AMOUNT] for the BE WIP if you want to go with the copper line.
[06:24.85-06:29.14] Agent: With [ORGANIZATION]. So it will cost you $[MONEY_AMOUNT] per [DURATION].
[06:30.74-06:34.93] Agent: And if I choose not to go with the copper line, what would it cost me?
[06:35.07-06:37.48] Agent: Like you are not using
[06:39.30-06:43.55] Agent: the copper, you are using the byip like 35 calling features.
[06:43.70-06:45.80] Agent: So it will be $[MONEY_AMOUNT].
[06:46.62-06:49.05] Agent: And you said this is a by.
[06:49.23-06:58.31] Agent: I don't. Business wise over Internet protocol We are providing 35 calling features like local and long distance.
[06:58.76-07:03.26] Customer: So if I lose my Internet I lose my phone, right?
[07:04.40-07:08.17] Agent: Yeah, but with the copper I don't lose.
[07:08.27-07:10.13] Agent: If I lose Internet I don't lose my phone.
[07:10.19-07:13.58] Customer: Is that correct? But at this point of time we are
[07:15.44-07:16.31] Agent: go ahead.
[07:21.40-07:22.26] Agent: Hello.
[07:25.26-07:26.00] Agent: Yes.
[07:27.67-07:28.86] Customer: Yeah, you were saying?
[07:29.00-07:30.69] Agent: Just give me a quick [DURATION] sir.
[07:39.87-07:41.84] Agent: Okay, so choice is yours sir.
[07:41.87-07:47.31] Agent: I have to check that if you go with same copper line with [ORGANIZATION] with the bundles.
[07:47.43-07:53.96] Agent: So it will cost you [MONEY_AMOUNT] is a fixed bill for landline and Internet.
[07:54.11-07:58.44] Agent: With the copper. With the copper, yes.
[07:59.23-08:02.31] Agent: And he said this also includes one mobile phone line.
[08:02.38-08:13.37] Agent: Yes, one free mobile phone lines for [DURATION] [DURATION] you can call free messaging, free calling, free Internet data for [DURATION] [DURATION].
[08:14.35-08:16.73] Customer: And after [DURATION] [DURATION] what would that line cost
[08:18.12-08:21.35] Customer: after that? Just give me a quick [DURATION].
[08:25.37-08:27.58] Agent: So it will cost you $[MONEY_AMOUNT].
[08:32.92-08:37.55] Agent: Ye. And he also said that this price for the $[MONEY_AMOUNT] is for [DURATION] [DURATION].
[08:37.60-08:40.66] Agent: Is that correct? Yes, this is for [DURATION] [DURATION] fixed price.
[08:41.12-08:43.34] Customer: Let's do this. Perfect.
[08:43.48-08:45.68] Agent: Can you please give me the exact address?
[08:46.75-08:53.57] Customer: [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]
[09:00.11-09:09.02] Customer: [LOCATION]. Text [PHONE_NUMBER]. Perfect.
[09:09.45-09:14.71] Agent: So Mr. [PERSON_NAME], we are just putting this request on my portals.
[09:16.45-09:18.71] Agent: And can I have your full name please?
[09:20.00-09:22.88] Customer: [PERSON_NAME]. Well I go by [PERSON_NAME] [PERSON_NAME].
[09:23.04-09:26.66] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [PERSON_NAME].
[09:29.64-09:31.42] Customer: Can you please call it for me?
[09:32.09-09:34.54] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[09:37.30-09:41.43] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[09:41.61-09:45.29] Agent: Perfect. So we are providing you one landline.
[09:45.34-09:47.40] Agent: So you want to go with the copper line.
[09:48.30-09:50.97] Customer: That is correct. That's what I presently have.
[09:52.75-09:56.73] Agent: So we are providing you 600 megabyte faster Internet.
[09:57.47-10:02.68] Customer: That's the. Yeah, that's going to be an increase because my present line is 300.
[10:03.25-10:05.46] Agent: You are currently using 300 megabytes.
[10:05.52-10:08.90] Agent: I have to provide you better than that two times faster.
[10:09.08-10:22.08] Agent: And your bill is going to be same like $[MONEY_AMOUNT] for the Internet, $[MONEY_AMOUNT] for the WIF FI and $[MONEY_AMOUNT] for the line [MONEY_AMOUNT] with the fix bill with speed of Internet that is 600 megabytes.
[10:22.82-10:26.32] Customer: It's not megabytes, it's megabits megabits.
[10:28.22-10:30.44] Agent: So can I have Your email address?
[10:30.49-10:33.18] Agent: Mr. [PERSON_NAME], we are send each and everything in a writt return form.
[10:33.24-10:33.91] Agent: You can check that.
[10:33.94-10:35.43] Agent: What's we gonna do for you?
[10:36.12-10:45.07] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME]? [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[10:47.68-10:56.18] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] yes, and [PHONE_NUMBER].
[10:56.21-10:59.02] Agent: This is the mail line number or the cell phone number.
[10:59.68-11:01.42] Agent: This is the house number.
[11:01.45-11:03.90] Agent: And this is the copper line or land line.
[11:04.00-11:04.97] Agent: This is the mail line.
[11:05.03-11:07.32] Agent: Can you please provide me the cell phone number?
[11:09.53-11:18.06] Customer: [PHONE_NUMBER]. Perfect. So what's we gonna do for you, sir?
[11:18.12-11:26.60] Agent: We are just providing you the newer equipment with the faster Internet, with the newer accounts with the new lines at your home locations.
[11:26.98-11:28.22] Agent: And we are good to go.
[11:28.32-11:29.74] Agent: Okay, just be on the line.
[11:29.77-11:33.45] Agent: I will connect this call with the [ORGANIZATION] [ORGANIZATION] and we are good to go.
[11:33.51-11:36.25] Agent: And they are giving you the date, each and everything.
[11:36.34-11:39.25] Agent: Okay, give me a quick on the line.
[12:07.84-12:08.75] IVR/System: Thank you for holding.
[12:08.79-12:10.98] Agent: This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION].
[12:11.03-12:12.29] Agent: How are you doing today?
[12:12.79-12:27.05] Agent: I'm doing fine. You were just speaking with one of my [OCCUPATION] in regards to phone line and Internet services and he mentioned to me that right now you guys are using one copper line with [ORGANIZATION] and you're looking to get that with [ORGANIZATION].
[12:27.79-12:38.50] Customer: That's correct. Okay, and sir, just to confirm one thing, the number that you have with [ORGANIZATION], that is going to be [PHONE_NUMBER].
[12:39.04-12:47.30] Customer: That is correct. Okay, and right now, this number with the AD andp that account is mentioned under your name, right?
[12:47.88-12:56.78] Agent: That is correct. Okay, sir, point of contact for this account is going to be [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[12:57.71-12:59.59] Customer: Yes, that's me. Okay.
[12:59.65-13:07.61] Customer: And the email address that I have, that is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[13:08.18-13:09.73] Customer: That is also correct.
[13:09.90-13:17.12] Agent: Okay, and the cell phone number is going to be [PHONE_NUMBER].
[13:17.99-13:19.61] Customer: No, that is not correct.
[13:20.30-13:22.24] Customer: That is my cell phone number.
[13:22.39-13:23.09] Unknown: And.
[13:26.57-13:27.89] Unknown: Well, let's talk about.
[13:27.99-13:44.23] Customer: So you're moving my cell phone number over also, like once the services for the Internet and for the landlines are going to be installed, after that we are going to move the same cell phone number from your existing carrier to [ORGANIZATION].
[13:45.21-13:47.09] Customer: Yeah, well, I have a problem with that.
[13:47.12-13:49.57] Customer: In my cell phone is a locked cell phone.
[13:49.69-13:52.62] Customer: Physical. An [ORGANIZATION] locked phone.
[13:52.80-13:57.15] Customer: So if you move that over, I've got a problem.
[13:57.82-14:00.05] Agent: O O Totally got that.
[14:00.13-14:01.94] Agent: So that phone is in a contract, right?
[14:02.00-14:03.15] Agent: On the lease, right?
[14:03.74-14:05.63] Customer: No, it's not on a contract.
[14:05.98-14:06.72] Unknown: It.
[14:08.29-14:09.98] Customer: It's A prepaid phone.
[14:10.13-14:12.20] Customer: But it is locked.
[14:12.29-14:14.55] Customer: As I am told it is locked.
[14:15.75-14:18.24] Agent: Okay. Totally. Totally got that, sir.
[14:18.36-14:22.44] Agent: So sir, for the cell phone you have two options.
[14:22.62-14:33.38] Agent: First is that once the services for the landline and the Internet install, you can go for a new cell phone line for totally free for [DURATION] [DURATION] from [ORGANIZATION] site.
[14:33.43-14:37.46] Agent: Or you can migrate any existing number from existing provider [ORGANIZATION].
[14:37.88-14:42.00] Agent: But as this number is lostked, let's do that this way.
[14:42.06-14:46.96] Customer: Because there is a potential to unlock that phone that I haven't been through.
[14:47.13-14:50.01] Customer: Because's the possibility of losing all my data.
[14:50.17-14:52.67] Customer: But I will consider doing that.
[14:54.50-14:56.05] Customer: But I can do that in the future.
[14:56.10-14:57.77] Customer: Is that correct? Yes.
[14:57.87-15:03.88] Agent: Because we can only provide you the cell phone after the Internet and the landline services are active.
[15:04.34-15:07.55] Agent: Because they have to provide you the cell phone on the Internet.
[15:07.66-15:08.83] Agent: On the Internet account.
[15:08.94-15:13.32] Agent: So for that reason you have to get the Internet account and the line set up beforehand.
[15:14.13-15:15.50] Customer: I'm fine with that.
[15:15.68-15:23.57] Agent: Okay. And you're receiving a free cell phone line for [DURATION] [DURATION] which will be including unlimited calling, unlimited texting and unlimited Internet.
[15:23.67-15:27.73] Agent: You can activate that anytime after the first [MONEY_AMOUNT] [DURATION] of the installation.
[15:27.79-15:33.45] Agent: Okay. Ye. Let me ask a couple of questions about this cell phone line.
[15:33.59-15:39.60] Agent: Sure. Do you have any international calling plans associated with your cell phone service?
[15:40.67-15:42.74] Customer: International calling plans, like.
[15:43.91-15:49.50] Customer: Well, if I go like I travel to [LOCATION], can I use my cell phone in [LOCATION]?
[15:49.96-15:50.70] Customer: No.
[15:52.15-15:57.01] Customer: Is there any option to buy that in additional cost?
[15:58.12-16:01.86] Agent: Just one moment. Let me quickly confirm that with my [OCCUPATION].
[16:01.95-16:03.62] Agent: Okay, just. Can you hold one moment?
[16:04.12-16:06.48] Agent: Thank you. Sure. Just one moment.
[18:28.15-18:29.62] Agent: Yes. Are you there, sir?
[18:30.19-18:40.80] Agent: Yes. Okay, so I just confirmed that with one of my [OCCUPATION] and he told me that you can get the cell phone for like once you move over to a different country.
[18:40.93-18:43.05] Agent: [ORGANIZATION] offers a roaming plan.
[18:43.35-18:45.60] Agent: Roaming will be activated under that.
[18:45.75-18:51.20] Agent: You can like use your [ORGANIZATION] cell phone in over 200 countries.
[18:51.59-18:56.94] Agent: But the cost for each of like each country depends.
[18:57.04-18:59.54] Agent: Like that deals with like the [ORGANIZATION] [ORGANIZATION].
[18:59.68-19:10.45] Agent: Once the mobile line is active, then the cost depends different for each country Inside [LOCATION], it is $[MONEY_AMOUNT] for the unlimited plan.
[19:10.55-19:13.52] Customer: Okay, I'll deal with that [EMAIL_ADDRESS] [EMAIL_ADDRESS] time.
[19:13.70-19:17.35] Agent: Sure. So right now sir,
[19:18.72-19:28.69] Agent: for the installation date, the first available that I can see at this location, that is going to be [DATE], [DATE] [DATE] [DATE], [DATE].
[19:28.71-19:30.07] Agent: Is that a good [DURATION] for you?
[19:31.16-19:38.59] Agent: Sure. Okay, we have time slots available from [TIME] to [TIME], [TIME] to [TIME], [TIME] to [TIME] and [TIME] to [TIME].
[19:38.79-19:41.19] Customer: [TIME] to [TIME] would be great.
[19:41.65-19:43.15] Customer: [TIME] to [TIME]. Oay.
[19:44.49-19:50.86] Agent: Okay. So it's going to be [MONEY_AMOUNT] [DATE] [DATE] and [TIME] to [TIME] sir, [OCCUPATION] will be coming on the [DATE] [DATE] [DATE] between [TIME] to [TIME].
[19:51.02-19:55.67] Agent: They'be replacing the old Internet modem with the new modem of 600 megabytes per [DURATION].
[19:56.17-20:09.03] Agent: And they'be like we will be putting over the same line that you have right now with [ORGANIZATION] over to [ORGANIZATION] and will be a copper line and your monthly bill, all the services will be [MONEY_AMOUNT] per [DURATION].
[20:09.17-20:12.73] Agent: And sir, do you have a pen and paper with you right now?
[20:13.91-20:15.10] Customer: No, I do not.
[20:18.43-20:20.73] Agent: You can email me whatever you need to.
[20:22.28-20:26.13] Customer: I just wanted you to write down my callack number in case you need to reach me back.
[20:26.76-20:29.08] Customer: Would you email that to me please?
[20:29.23-20:31.31] Agent: Sure, sure. I'll send that via email.
[20:31.34-20:34.08] Agent: Okay. And sir, just one thing before you go.
[20:34.25-20:46.45] Agent: Right now, as you're using a residential account and I want to provide you the better services and the low pricings, what I'll be doing is I'll be providing you with a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account.
[20:46.62-20:56.20] Agent: This way. Right. Actually what happened that during the [EVENT] many of the customers were running their business from home and the [OCCUPATION] were studying from home.
[20:56.32-20:58.78] Agent: So this brought the need for higher Internet speed.
[20:58.91-21:06.56] Agent: So [ORGANIZATION] and all the Internet providers came up with the type of account that still had adequate amount of services but was still cheap in pricing.
[21:06.70-21:10.05] Agent: It was called a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] business account.
[21:10.16-21:13.02] Agent: So for that you want me to put the bill buildings into your name
[21:15.84-21:20.45] Agent: as opposed to what I'm presently doing with a residential account?
[21:20.88-21:23.29] Customer: I don't understand the point of what you just said.
[21:23.44-21:27.06] Agent: ``ay so right now you have a residential account, right?
[21:27.52-21:32.17] Customer: That's correct. Okay. And you guys are paying high bills for that, for the services?
[21:33.08-21:36.98] Agent: Yeah. So right now it's a non promotional account.
[21:37.03-21:39.56] Agent: So directly I can apply no promotions to it.
[21:39.67-21:51.41] Agent: Okay, so for that reason, in order to get the discounts approved and to make sure that you guys are getting the best services possible and in the row pricing, I'll be signing you up for a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account.
[21:51.44-21:52.81] Agent: Like it's just an account type.
[21:52.92-21:54.21] Agent: I'll be switching up the account account.
[21:54.24-21:58.86] Agent: Okay. Okay. So you have to change the account type to make this deal happen.
[21:59.23-22:02.26] Customer: Is there any other reason I wouldn't want to do that?
[22:03.04-22:04.82] Agent: No one reason. Is there.
[22:04.91-22:06.80] IVR/System: Hold a [DURATION]. Sure.
[22:06.84-22:07.95] Agent: I got another call coming in.
[22:07.97-22:09.79] Agent: Let me deal with that and I'll be right back.
[22:09.93-22:10.62] Agent: Sure.
[22:19.38-22:23.08] Agent: Hello? Yes. Okay. All right.
[22:23.13-22:25.63] Agent: I'm sorry, it was a robo call.
[22:26.13-22:33.59] Agent: Okay, no worries. So right now there's one reason that the basic Internet like on the residential package.
[22:33.74-22:38.80] Agent: The highest Internet speed that [ORGANIZATION] offers to its customer is 300 megabytes per [DURATION].
[22:38.97-22:41.99] Agent: But if I'm good with the change, let's move on.
[22:42.06-22:42.99] Agent: I'm running out of time.
[22:43.02-22:44.43] Agent: I got things to do here.
[22:44.58-22:48.96] Customer: Okay, so for the billings, can I put it under [PERSON_NAME] [ORGANIZATION].
[22:49.05-22:50.04] Customer: Is that okay?
[22:53.13-22:59.95] Agent: No. If you're going to list it as a business account, listed as [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[23:00.62-23:02.17] Agent: Okay, totally got that.
[23:02.31-23:06.09] Agent: So account like the business name is going to be [PERSON_NAME] [ORGANIZATION].
[23:06.23-23:09.13] Agent: Point of contact [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[23:09.31-23:16.95] Agent: And the email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] Correct.
[23:17.13-23:19.30] Customer: Sir, I'm all good to go from my side.
[23:19.76-23:36.45] Agent: You'll be just receiving a call back from our site for the third party verification and which it will be a computer generated call with the [ORGANIZATION] [ORGANIZATION] of [ORGANIZATION] and they will ask you a few short questions like you're migrating this number from [ORGANIZATION] to [ORGANIZATION] and you choosing [ORGANIZATION] as your next Internet provider and you have to say yes.
[23:36.48-23:40.59] Customer: Okay, got it. Sir, I'm all good to go from my side.
[23:40.61-23:42.82] Agent: Do you have any further questions before I let you go?
[23:43.22-23:46.16] Customer: I'm done. Sure. Thank you for placing all thes sir.
[23:46.19-23:47.42] Agent: Have a great [DURATION] and take care of the help.
[23:47.44-23:49.62] Customer: Okay, bye. Than.","Hello. Yes, Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Fine. [ORGANIZATION]. What's up? Actually this call is regarding your Internet, phone lines and TV services. Soi I speak with a person in charge please. You are speaking to the person in charge? That's great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up","Hello. Yes, Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Fine. [ORGANIZATION]. What's up? Actually this call is regarding your Internet, phone lines and TV services. Soi I speak with a person in charge please. You are speaking to the person in charge? That's great. Actually sir, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up to a huge margin. And you can save a lot of money every [DURATION]. So may I know how many phone lines you are using, sir? Just one. Just one. Got you. And sir, in this promotion I can provide you 600mb of Internet along with the Wi Fi hotspot. And only [MONEY_AMOUNT] per [DURATION]. And $[MONEY_AMOUNT] for a phone line with unlimited free of cost, local and long distance calling 35 plus calling feature. So with one phone line and Internet, your bill going to be only $[MONEY_AMOUNT] per [DURATION]. And do you have any TV services? Yes I do. And I'm quite happy with my DirecTV. All right, I got you. And so I can provide you one phone line and one Internet in only [MONEY_AMOUNT] per [DURATION]. Is that sounds good to you? That sounds great. Except there's this real problem. I'm already a [ORGANIZATION] customer. Yes, I know sir, that you already using [ORGANIZATION]. But as I mentioned we are running promotion over your location. I have. Your location is [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] with a zip code [LOCATION]. You are running promotion and providing this promotion. How long does this price last? Yes, in this promotion this prices will be lockeged in for the next [DURATION] [DURATION]. The prices will never go up. There is not a contract. But the prices will be fixed and locked in. And you know, in this promotion you will be getting one free of cost mobile line which is free of cost. Unlimited texting, unlimited Internet and unlimited calling. You don't have to pay for that. It will be free of costs. So I will provide you onerry. That's great. So okay. I am with [ORGANIZATION] now for my Internet. I'm with [ORGANIZATION] on this phone line. It's a digital phone line. How is [ORGANIZATION] going to be providing my mob landline? This is a landline you're talking on. Yes, I'm calling to your landline. And it is with [ORGANIZATION]. Yes. Yes. So simply we will put the same number from [ORGANIZATION] [ORGANIZATION] to [ORGANIZATION]. So in that way you will be using the same number. You will not losing Your current landline number, it will remain the same one. How are you physically providing the landline service? Is it through the cable, through the Internet, through Internet connection? Is it, you know, through the 5G node? What I can provide you both, I can provide you the landline through the Internet as well and copper line as well. Which line you are using currently you are using the landline from Internet or it's a copper line? Copper line. All right, So I will provide you a copper line with the same number or if you want the landline with the Internet, I can provide you that as well. Oay, now you say the Internet is going to be 600 megabits? Yes. Yes, it will be 600 megabyte Internet along with the wifi hotspot, everything. And the price will be only [MONEY_AMOUNT] for the Internet and [MONEY_AMOUNT] for a phone line with unlimited calling, all our [LOCATION] 35 calling feature and the combined bill going to be [MONEY_AMOUNT]. And how is the Internet provided? What connection to my house does this provide? Sorry, beg my pardon? How is the Internet provided? Is it through coaxial cable? Is it, Is it through fiber optic? What? It's a cog line, sir. You're not answering my question. Yes, how is the Internet provided? What connection do you have to my house to provide Internet? Is it copper? Is it fiber? Is it through a 5G hotspot? What? It's a Cog Z Answerax. Okay, then answers the question. Thank you. Yeah, signed me up for this. That sounds good. Yes. So just give me a quick moment, sir. I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will let you know about the procedure. All right. And I must be talking with Mr. [PERSON_NAME]. Right you are. Oh, wonderful. Just give me a quick moment. I will connect you to one of my [OCCUPATION] [OCCUPATION]. I do appreciate your time. Thanks for holding. This is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] one of the [OCCUPATION] on [ORGANIZATION]. How are you doing? I'm doing fine, thank you. Mr. [PERSON_NAME], you were talking one of my [OCCUPATION] regarding for the services they mentioned like you are using one phone, one Internet with [ORGANIZATION] with [ORGANIZATION]. Sorry? Well, I'm using [ORGANIZATION] for my Internet and I'm using [ORGANIZATION] for my landline. Hu. So you want the landline with [ORGANIZATION]? Yeah, that was the offer, yes. So what's he going to do for you if you go with [ORGANIZATION], whole accounts for the landline and Internet. So it will be cost to you $[MONEY_AMOUNT]. Include the [MONEY_AMOUNT] for the BE WIP if you want to go with the copper line. With [ORGANIZATION]. So it will cost you $[MONEY_AMOUNT] per [DURATION]. And if I choose not to go with the copper line, what would it cost me? Like you are not using the copper, you are using the byip like 35 calling features. So it will be $[MONEY_AMOUNT]. And you said this is a by. I don't. Business wise over Internet protocol We are providing 35 calling features like local and long distance. So if I lose my Internet I lose my phone, right? Yeah, but with the copper I don't lose. If I lose Internet I don't lose my phone. Is that correct? But at this point of time we are go ahead. Hello. Yes. Yeah, you were saying? Just give me a quick [DURATION] sir. Okay, so choice is yours sir. I have to check that if you go with same copper line with [ORGANIZATION] with the bundles. So it will cost you [MONEY_AMOUNT] is a fixed bill for landline and Internet. With the copper. With the copper, yes. And he said this also includes one mobile phone line. Yes, one free mobile phone lines for [DURATION] [DURATION] you can call free messaging, free calling, free Internet data for [DURATION] [DURATION]. And after [DURATION] [DURATION] what would that line cost after that? Just give me a quick [DURATION]. So it will cost you $[MONEY_AMOUNT]. Ye. And he also said that this price for the $[MONEY_AMOUNT] is for [DURATION] [DURATION]. Is that correct? Yes, this is for [DURATION] [DURATION] fixed price. Let's do this. Perfect. Can you please give me the exact address? [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION]. Text [PHONE_NUMBER]. Perfect. So Mr. [PERSON_NAME], we are just putting this request on my portals. And can I have your full name please? [PERSON_NAME]. Well I go by [PERSON_NAME] [PERSON_NAME]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [PERSON_NAME]. Can you please call it for me? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Perfect. So we are providing you one landline. So you want to go with the copper line. That is correct. That's what I presently have. So we are providing you 600 megabyte faster Internet. That's the. Yeah, that's going to be an increase because my present line is 300. You are currently using 300 megabytes. I have to provide you better than that two times faster. And your bill is going to be same like $[MONEY_AMOUNT] for the Internet, $[MONEY_AMOUNT] for the WIF FI and $[MONEY_AMOUNT] for the line [MONEY_AMOUNT] with the fix bill with speed of Internet that is 600 megabytes. It's not megabytes, it's megabits megabits. So can I have Your email address? Mr. [PERSON_NAME], we are send each and everything in a writt return form. You can check that. What's we gonna do for you? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME]? [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] yes, and [PHONE_NUMBER]. This is the mail line number or the cell phone number. This is the house number. And this is the copper line or land line. This is the mail line. Can you please provide me the cell phone number? [PHONE_NUMBER]. Perfect. So what's we gonna do for you, sir? We are just providing you the newer equipment with the faster Internet, with the newer accounts with the new lines at your home locations. And we are good to go. Okay, just be on the line. I will connect this call with the [ORGANIZATION] [ORGANIZATION] and we are good to go. And they are giving you the date, each and everything. Okay, give me a quick on the line. Thank you for holding. This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing today? I'm doing fine. You were just speaking with one of my [OCCUPATION] in regards to phone line and Internet services and he mentioned to me that right now you guys are using one copper line with [ORGANIZATION] and you're looking to get that with [ORGANIZATION]. That's correct. Okay, and sir, just to confirm one thing, the number that you have with [ORGANIZATION], that is going to be [PHONE_NUMBER]. That is correct. Okay, and right now, this number with the AD andp that account is mentioned under your name, right? That is correct. Okay, sir, point of contact for this account is going to be [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes, that's me. Okay. And the email address that I have, that is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. That is also correct. Okay, and the cell phone number is going to be [PHONE_NUMBER]. No, that is not correct. That is my cell phone number. And. Well, let's talk about. So you're moving my cell phone number over also, like once the services for the Internet and for the landlines are going to be installed, after that we are going to move the same cell phone number from your existing carrier to [ORGANIZATION]. Yeah, well, I have a problem with that. In my cell phone is a locked cell phone. Physical. An [ORGANIZATION] locked phone. So if you move that over, I've got a problem. O O Totally got that. So that phone is in a contract, right? On the lease, right? No, it's not on a contract. It. It's A prepaid phone. But it is locked. As I am told it is locked. Okay. Totally. Totally got that, sir. So sir, for the cell phone you have two options. First is that once the services for the landline and the Internet install, you can go for a new cell phone line for totally free for [DURATION] [DURATION] from [ORGANIZATION] site. Or you can migrate any existing number from existing provider [ORGANIZATION]. But as this number is lostked, let's do that this way. Because there is a potential to unlock that phone that I haven't been through. Because's the possibility of losing all my data. But I will consider doing that. But I can do that in the future. Is that correct? Yes. Because we can only provide you the cell phone after the Internet and the landline services are active. Because they have to provide you the cell phone on the Internet. On the Internet account. So for that reason you have to get the Internet account and the line set up beforehand. I'm fine with that. Okay. And you're receiving a free cell phone line for [DURATION] [DURATION] which will be including unlimited calling, unlimited texting and unlimited Internet. You can activate that anytime after the first [MONEY_AMOUNT] [DURATION] of the installation. Okay. Ye. Let me ask a couple of questions about this cell phone line. Sure. Do you have any international calling plans associated with your cell phone service? International calling plans, like. Well, if I go like I travel to [LOCATION], can I use my cell phone in [LOCATION]? No. Is there any option to buy that in additional cost? Just one moment. Let me quickly confirm that with my [OCCUPATION]. Okay, just. Can you hold one moment? Thank you. Sure. Just one moment. Yes. Are you there, sir? Yes. Okay, so I just confirmed that with one of my [OCCUPATION] and he told me that you can get the cell phone for like once you move over to a different country. [ORGANIZATION] offers a roaming plan. Roaming will be activated under that. You can like use your [ORGANIZATION] cell phone in over 200 countries. But the cost for each of like each country depends. Like that deals with like the [ORGANIZATION] [ORGANIZATION]. Once the mobile line is active, then the cost depends different for each country Inside [LOCATION], it is $[MONEY_AMOUNT] for the unlimited plan. Okay, I'll deal with that [EMAIL_ADDRESS] [EMAIL_ADDRESS] time. Sure. So right now sir, for the installation date, the first available that I can see at this location, that is going to be [DATE], [DATE] [DATE] [DATE], [DATE]. Is that a good [DURATION] for you? Sure. Okay, we have time slots available from [TIME] to [TIME], [TIME] to [TIME], [TIME] to [TIME] and [TIME] to [TIME]. [TIME] to [TIME] would be great. [TIME] to [TIME]. Oay. Okay. So it's going to be [MONEY_AMOUNT] [DATE] [DATE] and [TIME] to [TIME] sir, [OCCUPATION] will be coming on the [DATE] [DATE] [DATE] between [TIME] to [TIME]. They'be replacing the old Internet modem with the new modem of 600 megabytes per [DURATION]. And they'be like we will be putting over the same line that you have right now with [ORGANIZATION] over to [ORGANIZATION] and will be a copper line and your monthly bill, all the services will be [MONEY_AMOUNT] per [DURATION]. And sir, do you have a pen and paper with you right now? No, I do not. You can email me whatever you need to. I just wanted you to write down my callack number in case you need to reach me back. Would you email that to me please? Sure, sure. I'll send that via email. Okay. And sir, just one thing before you go. Right now, as you're using a residential account and I want to provide you the better services and the low pricings, what I'll be doing is I'll be providing you with a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account. This way. Right. Actually what happened that during the [EVENT] many of the customers were running their business from home and the [OCCUPATION] were studying from home. So this brought the need for higher Internet speed. So [ORGANIZATION] and all the Internet providers came up with the type of account that still had adequate amount of services but was still cheap in pricing. It was called a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] business account. So for that you want me to put the bill buildings into your name as opposed to what I'm presently doing with a residential account? I don't understand the point of what you just said. ``ay so right now you have a residential account, right? That's correct. Okay. And you guys are paying high bills for that, for the services? Yeah. So right now it's a non promotional account. So directly I can apply no promotions to it. Okay, so for that reason, in order to get the discounts approved and to make sure that you guys are getting the best services possible and in the row pricing, I'll be signing you up for a small office [OCCUPATION] [OCCUPATION] [OCCUPATION] account. Like it's just an account type. I'll be switching up the account account. Okay. Okay. So you have to change the account type to make this deal happen. Is there any other reason I wouldn't want to do that? No one reason. Is there. Hold a [DURATION]. Sure. I got another call coming in. Let me deal with that and I'll be right back. Sure. Hello? Yes. Okay. All right. I'm sorry, it was a robo call. Okay, no worries. So right now there's one reason that the basic Internet like on the residential package. The highest Internet speed that [ORGANIZATION] offers to its customer is 300 megabytes per [DURATION]. But if I'm good with the change, let's move on. I'm running out of time. I got things to do here. Okay, so for the billings, can I put it under [PERSON_NAME] [ORGANIZATION]. Is that okay? No. If you're going to list it as a business account, listed as [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay, totally got that. So account like the business name is going to be [PERSON_NAME] [ORGANIZATION]. Point of contact [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And the email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] Correct. Sir, I'm all good to go from my side. You'll be just receiving a call back from our site for the third party verification and which it will be a computer generated call with the [ORGANIZATION] [ORGANIZATION] of [ORGANIZATION] and they will ask you a few short questions like you're migrating this number from [ORGANIZATION] to [ORGANIZATION] and you choosing [ORGANIZATION] as your next Internet provider and you have to say yes. Okay, got it. Sir, I'm all good to go from my side. Do you have any further questions before I let you go? I'm done. Sure. Thank you for placing all thes sir. Have a great [DURATION] and take care of the help. Okay, bye. Than."
168,2438,aad52346c5ff4f13862bbfc281ebe2cb,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/aad52346c5ff4f13862bbfc281ebe2cb_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9030074,0.9030074100719424,533.0,973,973,1.825515947467167,75,10,"[CREDIT_CARD_CVV], [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.151,123,53,30,39,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.06-00:04.49] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:04.63-00:09.67] IVR/System: We can help beautify your home and bath with luxurious glass shower and T class.
[00:09.70-00:10.78] IVR/System: [PERSON_NAME]. [PERSON_NAME]. We fix your pains.
[00:10.81-00:12.12] IVR/System: This [PERSON_NAME]. May I help you?
[00:13.02-00:16.55] Customer: Hey, I just called about the Camra.
[00:16.89-00:18.19] Agent: Yep. Can you hold one second?
[00:18.22-00:19.75] Agent: I got a customer right in front of me.
[00:20.21-00:22.11] Customer: Sure. Okay.
[00:24.38-00:27.01] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:27.15-00:33.55] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[00:33.92-00:36.17] IVR/System: Most can be installed in a single day.
[00:36.35-00:39.24] IVR/System: Or update your entry doors with elegant decorative glass.
[00:39.38-00:42.68] IVR/System: Choose from an amazing selection of glass patterns and finishing.
[00:42.86-00:45.41] IVR/System: We can also change the look of any room with a mirrorred wall.
[00:45.48-00:50.09] IVR/System: Or protect your wood furniture with custom made glass tops with [OCCUPATION] [OCCUPATION].
[00:50.19-00:53.06] IVR/System: You'll always know the price upf front before we start.
[00:55.92-00:57.34] IVR/System: The choice is clear.
[00:58.63-01:00.05] Agent: Okay. Sorry for the wait.
[01:00.67-01:01.58] Customer: No problem.
[01:02.91-01:06.11] Customer: Yeah, let's just. If you think you can squeeze me in tomorrow.
[01:06.17-01:07.45] Customer: Can we try to do that?
[01:08.08-01:12.25] Customer: Yeah, let's check availability and everything because I was just spitballing when we were talking on the phone.
[01:12.28-01:13.94] Agent: So what's a good telephone number for you?
[01:19.83-01:21.42] Agent: Okay. And your name?
[01:22.31-01:23.06] Customer: [PERSON_NAME].
[01:24.45-01:30.11] Customer: Last name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:30.61-01:31.72] Agent: Okay. And Your make?
[01:31.77-01:32.44] Agent: Model?
[01:34.14-01:37.00] Customer: [DATE_INTERVAL] [ORGANIZATION] Tamley.
[01:39.50-01:44.08] Customer: [ORGANIZATION] Camry. Not the hybrid, right?
[01:44.69-01:48.16] Agent: No. Okay, and which door glass is it
[01:50.17-01:51.52] Agent: from? Passenger
[01:57.36-02:00.94] Customer: right front. Do you know if it's [NATIONALITY] built or [NATIONALITY] built?
[02:01.09-02:02.62] Customer: Apparently it makes a difference.
[02:06.12-02:07.47] Customer: Pretty sure
[02:19.37-02:20.78] Agent: I'm going toa put you on hold for one second.
[02:20.81-02:21.92] Agent: I ca. Because I got a third call.
[02:21.94-02:22.62] Agent: Hold on.
[02:23.88-02:26.52] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[02:26.66-02:33.06] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[02:33.44-02:35.68] IVR/System: Most can be installed in a single day.
[02:35.86-02:38.72] IVR/System: Or update your entry doors with elegant decorative glass.
[02:38.86-02:42.16] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[02:42.34-02:44.93] IVR/System: We can also change the look of any room with a mirrored wall.
[02:45.01-02:49.58] IVR/System: Or protect your wood furniture with custom made glass tops with [OCCUPATION] [OCCUPATION].
[02:49.68-02:52.56] IVR/System: You'll always know the price upf front before we start.
[02:55.41-02:57.80] IVR/System: The choice is clear in windshield replacement.
[02:57.89-03:01.50] IVR/System: [OCCUPATION] [OCCUPATION] believes your safety is more important than price.
[03:01.68-03:08.97] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the car makers do.
[03:09.15-03:12.75] IVR/System: Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for 12.
[03:13.09-03:14.51] Agent: Okay. Sorry for the wait.
[03:16.66-03:19.28] Customer: I think. Yeah, I think it's [NATIONALITY].
[03:19.69-03:22.29] Agent: Okay. And it's not an L model, is it?
[03:22.38-03:24.24] Customer: Apparently there's three different pieces of glass.
[03:24.29-03:27.35] Customer: One for [NATIONALITY] built, one for [NATIONALITY] built one for L model.
[03:27.94-03:29.63] Customer: No, it's an se.
[03:30.09-03:34.17] Agent: Okay, so passenger or I'm sorry driver.
[03:34.19-03:37.68] Agent: Front or passenger? Front again I'm sorry passenger.
[03:38.06-03:41.94] Customer: All right, so right front [NATIONALITY] built.
[03:47.40-03:48.13] Unknown: See
[03:51.07-03:52.29] Agent: checking availability.
[03:57.44-04:00.38] Agent: Okay, I can get it from my warehouse delivered tonight.
[04:01.44-04:02.41] Agent: Let me see
[04:03.85-04:04.96] Agent: price for you
[04:18.30-04:20.94] Agent: it be [MONEY_AMOUNT] installed.
[04:21.08-04:21.75] Agent: And
[04:23.81-04:26.56] Agent: let me see what times I got available tomorrow.
[04:46.19-04:47.55] Agent: Let me just check something real quick.
[04:47.57-04:48.50] Agent: I'll be right back.
[04:49.71-04:52.32] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[04:52.46-04:58.86] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[04:59.24-05:01.48] IVR/System: Most can be installed in a single day.
[05:01.66-05:04.67] IVR/System: Or update your entry doors with elegant decorative glass.
[05:04.81-05:08.11] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[05:08.29-05:10.85] IVR/System: We can also change the look of any room with a mirrored wall.
[05:10.92-05:14.27] IVR/System: Or protect your wood furniture with custom made glass tops.
[05:14.45-05:18.50] IVR/System: With [OCCUPATION] [OCCUPATION] You'll always know the price upfron before we start.
[05:21.36-05:23.74] IVR/System: The choice is clear in windshield replacement.
[05:23.83-05:27.44] IVR/System: [OCCUPATION] [OCCUPATION] believes your safety is more important than price.
[05:27.60-05:34.91] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the [ORGANIZATION] makers do.
[05:35.09-05:42.72] IVR/System: Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[05:42.86-05:44.66] IVR/System: Don't put your safety at risk.
[05:44.79-05:47.05] IVR/System: Get the best guarantees in the business.
[05:47.20-05:53.26] Agent: Some exclus. All right, so we're looking at [TIME] [TIME] [TIME], [TIME] or [TIME]
[05:58.08-06:02.69] Agent: let for [TIME]. [TIME] [TIME].
[06:02.75-06:04.24] Agent: Okay, and do you have our address?
[06:04.26-06:05.43] Agent: Do you know where we're located?
[06:07.29-06:09.93] Customer: I don't, but I can pull it up off the Internet.
[06:09.96-06:11.99] Customer: I mean found you guys on Google.
[06:12.04-06:15.24] Agent: So I'll text you after we hop off the phone here.
[06:15.26-06:16.35] Agent: I'll text you everything.
[06:16.95-06:19.81] Agent: Just need a deposit of a third to get everything ordered for you.
[06:20.60-06:21.69] Customer: I a third?
[06:41.00-06:42.50] Agent: Are you ready for the.
[06:45.57-06:47.36] Agent: For the card number?
[06:49.10-06:50.51] Agent: What kind of card is it?
[06:52.62-06:57.00] Agent: Mastercard. Mastercard. All right, $[MONEY_AMOUNT].
[07:02.18-07:04.63] Agent: Name on the code is or card is [PERSON_NAME].
[07:05.30-07:06.64] Customer: I'm not going to pronounce it.
[07:06.73-07:07.97] Customer: Yeah, your last name.
[07:08.15-07:14.17] Agent: [PERSON_NAME]. Okay, and what's the address that the card gets billilt to?
[07:14.19-07:16.31] Agent: Whenever I take it over the phone and ask me to get that.
[07:17.56-07:22.26] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[07:23.61-07:24.82] Customer: [LOCATION] [LOCATION].
[07:26.12-07:27.94] Agent: Okay. And your card number sir.
[07:52.62-07:53.92] Agent: And when does that expire?
[07:56.89-07:58.31] Agent: And three digit code
[08:01.13-08:05.75] Agent: [CREDIT_CARD_CVV]. All right. Did that work?
[08:07.49-08:11.63] Agent: Yep, sure did. Okay [PERSON_NAME], let me verify a couple things.
[08:11.68-08:14.26] Agent: Make sure I got everything right.
[08:15.12-08:16.79] Agent: We are doing a
[08:18.05-08:24.06] Agent: right front US door glass on a [DATE_INTERVAL] [ORGANIZATION] Camry.
[08:24.37-08:26.90] Agent: And we will see tomorrow at [TIME].
[08:26.97-08:29.71] Agent: And I'll text you the address and everything' you have it.
[08:29.85-08:32.50] Agent: And if you need anything, you just text [NATIONALITY] back, okay?
[08:33.63-08:35.47] Customer: Yep. I appreciate it.
[08:35.61-08:39.95] Customer: Thanks, man. Do you know about how long it'take to replace?
[08:40.13-08:41.74] Agent: About [DURATION] [DURATION] or so.
[08:42.20-08:44.56] Agent: Okay. Faster. Sometimes a little longer.
[08:44.62-08:47.41] Customer: Yes. Okay, cool. All right.
[08:47.44-08:49.15] Customer: I appreciate it. All right, thanks.
[08:49.20-08:50.13] Customer: Thank you very much.
[08:50.28-08:50.75] Agent: You're welcome.","[OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and T class. [PERSON_NAME]. [PERSON_NAME]. We fix your pains. This [PERSON_NAME]. May I help you? Hey, I just called about the Camra. Yep. Can you hold one second? I got a customer right in front of me. Sure. Okay. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to ","[OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and T class. [PERSON_NAME]. [PERSON_NAME]. We fix your pains. This [PERSON_NAME]. May I help you? Hey, I just called about the Camra. Yep. Can you hold one second? I got a customer right in front of me. Sure. Okay. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishing. We can also change the look of any room with a mirrorred wall. Or protect your wood furniture with custom made glass tops with [OCCUPATION] [OCCUPATION]. You'll always know the price upf front before we start. The choice is clear. Okay. Sorry for the wait. No problem. Yeah, let's just. If you think you can squeeze me in tomorrow. Can we try to do that? Yeah, let's check availability and everything because I was just spitballing when we were talking on the phone. So what's a good telephone number for you? Okay. And your name? [PERSON_NAME]. Last name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. And Your make? Model? [DATE_INTERVAL] [ORGANIZATION] Tamley. [ORGANIZATION] Camry. Not the hybrid, right? No. Okay, and which door glass is it from? Passenger right front. Do you know if it's [NATIONALITY] built or [NATIONALITY] built? Apparently it makes a difference. Pretty sure I'm going toa put you on hold for one second. I ca. Because I got a third call. Hold on. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your wood furniture with custom made glass tops with [OCCUPATION] [OCCUPATION]. You'll always know the price upf front before we start. The choice is clear in windshield replacement. [OCCUPATION] [OCCUPATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the car makers do. Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for 12. Okay. Sorry for the wait. I think. Yeah, I think it's [NATIONALITY]. Okay. And it's not an L model, is it? Apparently there's three different pieces of glass. One for [NATIONALITY] built, one for [NATIONALITY] built one for L model. No, it's an se. Okay, so passenger or I'm sorry driver. Front or passenger? Front again I'm sorry passenger. All right, so right front [NATIONALITY] built. See checking availability. Okay, I can get it from my warehouse delivered tonight. Let me see price for you it be [MONEY_AMOUNT] installed. And let me see what times I got available tomorrow. Let me just check something real quick. I'll be right back. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your wood furniture with custom made glass tops. With [OCCUPATION] [OCCUPATION] You'll always know the price upfron before we start. The choice is clear in windshield replacement. [OCCUPATION] [OCCUPATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the [ORGANIZATION] makers do. Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclus. All right, so we're looking at [TIME] [TIME] [TIME], [TIME] or [TIME] let for [TIME]. [TIME] [TIME]. Okay, and do you have our address? Do you know where we're located? I don't, but I can pull it up off the Internet. I mean found you guys on Google. So I'll text you after we hop off the phone here. I'll text you everything. Just need a deposit of a third to get everything ordered for you. I a third? Are you ready for the. For the card number? What kind of card is it? Mastercard. Mastercard. All right, $[MONEY_AMOUNT]. Name on the code is or card is [PERSON_NAME]. I'm not going to pronounce it. Yeah, your last name. [PERSON_NAME]. Okay, and what's the address that the card gets billilt to? Whenever I take it over the phone and ask me to get that. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Okay. And your card number sir. And when does that expire? And three digit code [CREDIT_CARD_CVV]. All right. Did that work? Yep, sure did. Okay [PERSON_NAME], let me verify a couple things. Make sure I got everything right. We are doing a right front US door glass on a [DATE_INTERVAL] [ORGANIZATION] Camry. And we will see tomorrow at [TIME]. And I'll text you the address and everything' you have it. And if you need anything, you just text [NATIONALITY] back, okay? Yep. I appreciate it. Thanks, man. Do you know about how long it'take to replace? About [DURATION] [DURATION] or so. Okay. Faster. Sometimes a little longer. Yes. Okay, cool. All right. I appreciate it. All right, thanks. Thank you very much. You're welcome."
169,1429,7dcfd04c84cb4c4ba2365f37e9abf87b,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/7dcfd04c84cb4c4ba2365f37e9abf87b_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91825944,0.9182594416243655,244.0,591,591,2.4221311475409837,23,5,"[DURATION], [LOCATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.136,49,20,24,5,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:11.13-00:13.43] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:13.50-00:15.63] IVR/System: This is [ORGANIZATION], how can I help you?
[00:17.50-00:19.61] Customer: Hi [PERSON_NAME], this is [PERSON_NAME] calling.
[00:19.77-00:20.95] Customer: Calling again.
[00:23.14-00:34.19] Customer: I'm in [LOCATION], [LOCATION] [LOCATION] and the [ORGANIZATION] doesn't have a local office anymore and I'm supposed to be getting a call back from somebody else and I still haven't gotten a call.
[00:36.88-00:39.65] Agent: I really do apologize to hear about this inconvenience.
[00:39.77-00:47.41] Agent: What we can do it is send a new request, but I canot guarantee that this will be like exactly today that they will give you a call.
[00:47.52-00:50.12] Agent: They will get in contact with you as soon as they are available.
[00:50.18-00:54.42] Agent: We can send a new request if you like, but that might delay a little bit the process.
[00:55.62-01:01.35] Customer: Yeah, it doesn't have to be today, but this is my eighth time calling in [DURATION] [DURATION] and I haven't gotten a call.
[01:01.41-01:02.01] Customer: So
[01:03.55-01:06.41] Customer: I figured [DURATION] [DURATION] is enough of a response time.
[01:08.78-01:13.41] Agent: I totally understand. Well, as we mentioned, we can send a new request, but.
[01:14.67-01:17.56] Customer: Yeah, that's okay. A new request is okay.
[01:18.86-01:19.61] Customer: I.
[01:21.20-01:22.75] Customer: Yeah, I'll just
[01:24.61-01:27.89] Customer: wait to hear. Wait and see if they reply.
[01:27.97-01:30.78] Customer: Maybe tomorrow or Thursday and we'll go from there.
[01:32.25-01:34.62] Agent: Okay, perfect. And the phone number?
[01:36.12-01:38.70] Agent: [PHONE_NUMBER]. Is that your number to reach them?
[01:39.69-01:41.06] Customer: Yes. Perfect.
[01:42.28-01:48.15] Customer: Now if I want to, I just want to try something new today, see if it's possible.
[01:48.28-01:56.55] Customer: I imagine when, when you look at the area, you have a certain company that you call that would then reach out to me.
[01:56.58-01:59.39] Customer: Is there a way I could just try to contact them directly?
[02:00.66-02:10.76] Agent: In this case that is something that the local office will check because they will need to verify if there is a different franchise in the case that they do not have service in the area.
[02:10.89-02:13.59] Agent: If there is a different franchise that can provide the service.
[02:13.66-02:18.33] Agent: Unfortunately, as we are the booking center, we do not have those details handy.
[02:18.44-02:21.65] Agent: But I will send this request over to them so they can check on that.
[02:23.10-02:28.12] Customer: Okay, so maybe as a follow up to that, what is the local office?
[02:31.03-02:33.44] Agent: Another word is that you're reaching out to.
[02:36.82-02:45.04] Customer: Sorry O In other words, who is it that you're reaching out to that's going to check and see if there'service in the area.
[02:46.25-02:48.59] Agent: This will be with the local office.
[02:48.97-02:59.14] Agent: We do't know how the list of the local offices that we have, but based on the area, I will send it to the one that correspond to that area.
[02:59.24-03:10.59] Agent: So that way they can check if they might be able to perform the service with a different franchise in case that [ORGANIZATION] directly does not have a franchise that could assist.
[03:11.75-03:16.07] Agent: Yeah, ye right. So [ORGANIZATION] does not have a franchise here locally.
[03:16.16-03:19.32] Customer: So where is the local office?
[03:19.46-03:21.42] Customer: You mentioned you don't have a list in front of you.
[03:21.47-03:26.59] Customer: But like all of these requests that I'm making, who are they ending up with?
[03:26.65-03:30.94] Customer: Like where are all of these requests being sent to?
[03:32.35-03:35.06] Agent: There's an information that we are not able to disclose.
[03:35.11-03:36.83] Agent: I really do apologize on that.
[03:36.94-03:41.22] Agent: But we will send the reports so that way they can check if a different franchise may assist.
[03:42.84-03:45.71] Customer: Okay, that works for me.
[03:47.09-03:49.43] Agent: Is there any other question you may have?
[03:50.53-03:52.26] Customer: No. Thanks again for the help.
[03:53.32-03:55.56] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:55.60-03:56.87] IVR/System: We appreciate your business.
[03:56.92-04:00.33] IVR/System: How wonderful day. Have a good rest of the day.
[04:00.51-04:01.12] Customer: Thanks. By.","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [ORGANIZATION], how can I help you? Hi [PERSON_NAME], this is [PERSON_NAME] calling. Calling again. I'm in [LOCATION], [LOCATION] [LOCATION] and the [ORGANIZATION] doesn't have a local office anymore and I'm supposed to be getting a call back from somebody else and I still haven't gotten a call. I really do apologize to hear about this inconvenience. What we can do it is send a new request, but I c","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [ORGANIZATION], how can I help you? Hi [PERSON_NAME], this is [PERSON_NAME] calling. Calling again. I'm in [LOCATION], [LOCATION] [LOCATION] and the [ORGANIZATION] doesn't have a local office anymore and I'm supposed to be getting a call back from somebody else and I still haven't gotten a call. I really do apologize to hear about this inconvenience. What we can do it is send a new request, but I canot guarantee that this will be like exactly today that they will give you a call. They will get in contact with you as soon as they are available. We can send a new request if you like, but that might delay a little bit the process. Yeah, it doesn't have to be today, but this is my eighth time calling in [DURATION] [DURATION] and I haven't gotten a call. So I figured [DURATION] [DURATION] is enough of a response time. I totally understand. Well, as we mentioned, we can send a new request, but. Yeah, that's okay. A new request is okay. I. Yeah, I'll just wait to hear. Wait and see if they reply. Maybe tomorrow or Thursday and we'll go from there. Okay, perfect. And the phone number? [PHONE_NUMBER]. Is that your number to reach them? Yes. Perfect. Now if I want to, I just want to try something new today, see if it's possible. I imagine when, when you look at the area, you have a certain company that you call that would then reach out to me. Is there a way I could just try to contact them directly? In this case that is something that the local office will check because they will need to verify if there is a different franchise in the case that they do not have service in the area. If there is a different franchise that can provide the service. Unfortunately, as we are the booking center, we do not have those details handy. But I will send this request over to them so they can check on that. Okay, so maybe as a follow up to that, what is the local office? Another word is that you're reaching out to. Sorry O In other words, who is it that you're reaching out to that's going to check and see if there'service in the area. This will be with the local office. We do't know how the list of the local offices that we have, but based on the area, I will send it to the one that correspond to that area. So that way they can check if they might be able to perform the service with a different franchise in case that [ORGANIZATION] directly does not have a franchise that could assist. Yeah, ye right. So [ORGANIZATION] does not have a franchise here locally. So where is the local office? You mentioned you don't have a list in front of you. But like all of these requests that I'm making, who are they ending up with? Like where are all of these requests being sent to? There's an information that we are not able to disclose. I really do apologize on that. But we will send the reports so that way they can check if a different franchise may assist. Okay, that works for me. Is there any other question you may have? No. Thanks again for the help. Thank you for choosing [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We appreciate your business. How wonderful day. Have a good rest of the day. Thanks. By."
170,2081,US_TELECOM_100_AH_(153),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(153)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.9018858,0.9018857930107527,1147.0,2232,2232,1.945945945945946,189,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [URL]",44,False,88.132,195,143,52,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.14-00:06.14] Agent: Hello? Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:06.20-00:09.21] Customer: How are you? I'm fine, how are you?
[00:09.38-00:11.55] Customer: Yeah, I'm perfect. Thank for asking.
[00:12.05-00:16.15] Agent: Ma'am, actually the call is regarding to your phone lines and Internet service.
[00:16.30-00:19.43] Customer: So can I speak with a person who make the decision?
[00:22.21-00:23.59] Customer: You can talk to me.
[00:25.45-00:27.75] Agent: Are you the person who make the decision?
[00:28.30-00:39.44] Agent: Yes. Okay, perfect. Ma'am, actually that reason one of the call is that [ORGANIZATION] has installed new services at your location because we are running a promotion in your area.
[00:39.51-00:57.60] Agent: So what we can do for you, we can help you to lower your bill as we offer you a 600 mgabyte Internet in just [MONEY_AMOUNT] [DURATION] [DURATION] with WI fi and hotspot and a phone online that costs $[MONEY_AMOUNT] with free local and long distance calling future absolutely free.
[00:57.91-01:07.30] Agent: The address which is in front of me is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] with the zip code is [LOCATION].
[01:07.35-01:16.02] Agent: Right? Right. Perfect. So ma'am, actually can you please confirm me that how many phone line do you have right now
[01:17.36-01:21.32] Customer: we just have two and the same line.
[01:21.50-01:23.25] Customer: So I could just one.
[01:24.94-01:28.88] Agent: So you have two phone lines and one Internet with [ORGANIZATION], right?
[01:29.94-01:37.00] Customer: Yes. So can you please confirm that how much you are paying right now with your two phone line and one Internet?
[01:37.13-01:40.11] Agent: Hopefully you are paying more than $[MONEY_AMOUNT] for your services.
[01:40.18-01:43.64] Agent: Right? Hold on, let me pull that up.
[01:45.73-01:48.80] Agent: Okay. All right. I'm sorry.
[01:56.11-02:00.08] Customer: ###e I was just getting ready to call you guys because we were having trouble getting.
[02:00.78-02:09.11] Customer: When we're going online to do things, we can't change anything like for the phone line or anything like that.
[02:09.17-02:11.38] Customer: It will not affect you about your business.
[02:11.44-02:13.74] Customer: It we will just lower your bill.
[02:13.80-02:20.88] Customer: It will not take any time your business, not for your residence, guys.
[02:22.10-02:22.97] Customer: Okay.
[02:24.47-02:28.69] Customer: We have one business, one business Internet and one business voice.
[02:29.34-02:32.32] Customer: We pay 147, 96amonth.
[02:32.87-02:35.54] Agent: Okay. All right. So let me trans offer you to my [OCCUPATION].
[02:35.59-02:38.95] Agent: He will provide your best and cheaper rate for your services.
[02:39.05-02:43.49] Agent: Like it? It will be a less than $[MONEY_AMOUNT] for your service.
[02:43.84-02:46.82] Agent: Okay. Just a moment.
[02:47.16-02:48.03] Agent: All right.
[03:10.31-03:14.15] Agent: Hello. Hello. Thank you so much for holding on.
[03:14.19-03:16.99] Agent: This is [PERSON_NAME]. I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION].
[03:17.03-03:18.00] Agent: How are you doing?
[03:18.34-03:28.19] Agent: I'm fine. Perfect. You spoke with one of my [OCCUPATION] regarding about the phone lines and Internet services and he mentioned that you got already one phone and one Internet with [ORGANIZATION].
[03:28.22-03:32.04] Agent: Right, Right. Perfect. And.
[03:33.19-03:38.76] Agent: And do you remember that how much you are paying for the services right now?
[03:39.26-03:42.42] Customer: Yes, we're paying [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:42.60-03:45.32] Agent: Got it, ma'am. For one phone and one Internet, right?
[03:45.66-03:53.05] Agent: Yes. So basically, ma'am, the thing is that I have some very good news for you because as you are a customer with the [ORGANIZATION] part.
[03:53.22-03:57.97] Agent: So [ORGANIZATION] rates are recently top down up to 60 to 65%.
[03:58.14-04:01.89] Agent: And I'm gon to be help you with that to drop down your monthly bills.
[04:01.94-04:13.28] Agent: Okay? Okay. And I'm going to offer you for your eachone line, the bill is going to be dropped down for you only and only just $[MONEY_AMOUNT] [DURATION] [DURATION].
[04:13.47-04:15.85] Agent: Along with free local and long distance calling.
[04:15.90-04:20.20] Agent: Absolutely free. 35 plus business calling features as well.
[04:20.35-04:26.93] Agent: And also whenever you want, you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well.
[04:27.11-04:38.98] Agent: Okay. Okay. The Internet speed, which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION], including the WI FI hotspot as well.
[04:39.13-04:45.11] Agent: So your total bill is going to be for you for one phone line, WIF FI hotspot and Internet.
[04:45.44-04:50.45] Agent: Including the taxes, your bill is going to be $[MONEY_AMOUNT] per [DURATION].
[04:50.63-04:56.42] Agent: So the best thing is that this bill is going to be locked in price for you for next [DURATION] [DURATION].
[04:56.52-04:58.31] Agent: Does that sounds good to you?
[04:58.77-05:01.09] Customer: Yes, that does. Perfect.
[05:01.11-05:04.28] Agent: And I'm calling to your business which is in the Coler and M.
[05:04.37-05:08.62] Customer: That is correct. [ORGANIZATION] [ORGANIZATION] and enhancement.
[05:08.80-05:17.38] Customer: Yes. And you are located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] and the zip code is [LOCATION].
[05:17.45-05:18.75] Agent: That is also correct?
[05:19.06-05:21.38] Customer: Yes, that's correct. Perfect, ma'am.
[05:21.50-05:24.14] Agent: So let me tell you one more thing.
[05:25.44-05:29.08] Agent: This promotion is only for a new customer.
[05:29.25-05:30.84] Agent: So what can I do for you?
[05:30.90-05:34.41] Agent: As you are not a new customer, so what can I do for you?
[05:34.47-05:37.93] Agent: I'm going to just open up a new account for you.
[05:38.07-05:43.08] Agent: Okay. Because as I show you, you are a new customer from [ORGANIZATION] [ORGANIZATION].
[05:43.12-05:49.17] Agent: Okay. Then you can just that services like the promotion plans, the promotion prices.
[05:49.20-05:52.08] Agent: Okay. All right. This is the process.
[05:52.12-05:53.11] Agent: We have to follow that.
[05:53.16-05:55.06] Agent: And you want to go with the same number?
[05:56.08-05:58.56] Customer: Yes, you can keep the same number as well.
[05:58.58-06:00.07] Agent: And let me tell you what is the process.
[06:00.12-06:04.56] Agent: First of all, as I mentioned that as I show you, you are a new customer.
[06:04.61-06:05.66] Agent: So what can I do for you?
[06:05.69-06:07.73] Agent: We are creating a new account for you.
[06:07.88-06:12.78] Agent: So right now we have to schedule an appointment with you to our [OCCUPATION].
[06:12.93-06:20.93] Agent: They're gonna come to your place, they're gonna providing you the new Internet modem and new equipment for you.
[06:20.95-06:23.14] Agent: Okay. And all right.
[06:23.29-06:26.20] Agent: Brand new number for you as well already.
[06:26.37-06:34.73] Agent: Once the installation is going to be complete, like I mean once the installation is going to be complete, then I'm gonna providing you the number.
[06:34.79-06:40.67] Agent: Right now about the technical support, I mean that active to active migration for your phone line number.
[06:41.17-06:47.31] Agent: Once this order is going to be installed, then you can just call on that number which I'm going to providing you right now.
[06:47.45-06:53.45] Agent: You just have to let them know please migrate this new number to their old 1 number.
[06:53.58-06:55.30] Agent: They're going to just migrate that for you.
[06:55.32-06:55.96] Agent: Okay?
[06:57.43-07:00.34] Agent: Okay, perfect. So just give me a [DURATION].
[07:00.48-07:05.65] Agent: Let me just put your address on the portal and submitting the order for you.
[07:05.78-07:08.32] Agent: Then I will let you know for the installation date.
[07:08.35-07:12.42] Agent: Okay. Okay, just give me a quick moment.
[07:12.61-07:15.35] Customer: Is there going to be additional charge for installation?
[07:15.52-07:19.12] Agent: There is no installation fee, there is no a contract.
[07:19.22-07:20.70] Agent: Everything is just on [ORGANIZATION].
[07:20.73-07:24.55] Agent: Okay? Okay, perfect. So just be with me.
[07:24.88-07:25.75] Customer: All right.
[08:50.05-08:50.88] Agent: Hello.
[08:53.05-08:56.63] Agent: Can I ask how long you are with [ORGANIZATION] by the way?
[08:59.72-09:02.38] Customer: I'm going to say at least [DURATION] [DURATION].
[09:04.00-09:07.62] Customer: [DURATION] [DURATION] ago, Right, Got it, ma'am.
[09:09.08-09:09.93] Customer: Okay.
[09:13.84-09:15.70] Agent: So what name you want to suggest?
[09:15.75-09:19.38] Customer: Me? I can put the business name on my portal
[09:21.55-09:25.90] Agent: IND any color and enhancement that is your old business name.
[09:26.01-09:33.49] Agent: I cannot use that same information I need to the name as well because as I show you, you are a new customer.
[09:33.63-09:36.54] Customer: So if there is any alternative name you can just suggest me.
[09:36.57-09:42.77] Agent: Any name I can mention on the portal, they will be notected to your current business name or current website.
[09:42.87-09:44.07] Agent: Just for the billings.
[09:48.00-09:50.59] Agent: So what name you want to suggest for the business?
[09:51.07-09:52.97] Customer: Can you just put [ORGANIZATION] [ORGANIZATION]?
[09:55.14-09:57.04] Agent: No ma'am, that is the same name.
[09:57.50-10:00.45] Customer: Any alternative name I can use that?
[10:11.23-10:14.64] Customer: I'm not sure. Is there any way I can give you a call back?
[10:15.54-10:18.71] Agent: Sure, but what about.
[10:19.92-10:22.78] Agent: Let me tell you what type of business it is.
[10:23.49-10:26.84] Customer: [ORGANIZATION] [ORGANIZATION]. That is [ORGANIZATION] [ORGANIZATION].
[10:26.90-10:32.14] Agent: So what about I can put your the [ORGANIZATION] [ORGANIZATION] name on the portal.
[10:33.52-10:37.02] Agent: Just the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:39.97-10:46.47] Agent: I'm gonna. I'm just puto [ORGANIZATION] [ORGANIZATION] and let's see.
[10:46.50-10:48.51] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:48.58-10:57.88] Agent: That is good for you, just for the billings, as I mentioned that you're a new customer and also they will be not affected to your current business name or a website.
[10:58.38-11:02.91] Agent: Okay. Yes. So [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[11:04.29-11:13.86] Agent: Sure. Perfect ma'am. So your existing account, I mean the point of contact name that is under your name.
[11:13.91-11:15.25] Agent: Your existing account,
[11:16.67-11:20.90] Agent: it's under [PERSON_NAME] [PERSON_NAME], he's the owner.
[11:21.07-11:22.34] Customer: Oh, can I
[11:23.67-11:25.53] Customer: use your first last name as well?
[11:25.56-11:26.98] Agent: The point of contact name.
[11:27.51-11:46.01] Customer: Yes. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] And last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] There is two Got it ma'am.
[11:46.15-11:51.19] Agent: And one last thing, I need to change as well for email address.
[11:51.28-11:53.11] Agent: Can I get your email address?
[11:53.49-12:03.50] Customer: Yes, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[12:05.29-12:27.98] Customer: indy I [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] and the spelled out [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] Yes, I can repeat it for you.
[12:28.16-12:41.60] Agent: [URL] [URL] [URL] [URL] [URL] [URL] last name at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] then [URL] right.
[12:41.93-12:44.48] Customer: Yes, I got it ma'am.
[12:44.86-12:47.18] Agent: So can I get your cell phone numbers?
[12:47.24-12:51.36] Agent: Once my [OCCUPATION] will be arrived to your business, they'going to directly in touch with you.
[12:52.25-12:59.28] Customer: It's [PHONE_NUMBER]
[13:01.62-13:07.11] Agent: the number is [PHONE_NUMBER] right?
[13:07.25-13:14.22] Agent: Yes. Just to make sure this email is not mentioned on your existing account.
[13:14.32-13:17.06] Customer: That is correct. No, yeah, it's not.
[13:17.20-13:20.19] Agent: Got it ma'am. So one last thing.
[13:20.33-13:25.16] Agent: Do you want to receive email notification when your monthly statement is ready?
[13:26.39-13:28.89] Customer: Yes, I got it.
[13:44.88-13:47.38] Agent: So do you have pen and paper with you?
[13:49.15-13:52.30] Customer: You can not it down my callback number as well.
[13:52.46-14:04.36] Agent: If in case you have any questions regarding about the phone line, the billing and the services, you can just give me a call back and I'll be there to assist you.
[14:04.82-14:08.07] Agent: Okay, Tell me when you're ready.
[14:08.26-14:23.74] Customer: I'm ready. So my callback number is [PHONE_NUMBER]
[14:25.15-14:31.29] Agent: okay, perfect. And ask for my name [PERSON_NAME] [PERSON_NAME] and I'll be there to assist you.
[14:31.32-14:37.60] Agent: Okay. All rightect and I have a dates available for you for the installation.
[14:37.70-14:39.01] Agent: Just give me a [DURATION].
[14:39.51-14:40.34] Agent: Okay,
[14:43.20-14:45.77] Agent: so I have a first date available on
[14:47.51-14:50.51] Agent: the next [DURATION], the [DATE] [DATE] [DATE].
[14:50.63-14:52.89] Agent: Is that a good deal for you on Monday?
[14:53.48-14:54.74] Customer: Yes, that's fine.
[14:57.15-15:06.34] Agent: Perfect. And I have a two time slots on that [DURATION] in between morning time [TIME] to [TIME] or in the afternoon time for what time
[15:09.75-15:11.50] Customer: [TIME] to [TIME] would be fine.
[15:13.27-15:14.62] Agent: I got it ma'am.
[15:16.88-15:17.62] Agent: So
[15:19.20-15:20.84] Agent: just allow me a quick moment.
[15:20.88-15:21.53] Agent: Okay,
[15:26.72-15:31.82] Agent: I'm going to just put all these information on my system as well.
[15:32.75-15:33.62] Agent: Okay,
[15:55.41-15:58.60] Agent: I can review order one more time for you.
[15:58.98-16:06.54] Agent: Okay, we will be send out the [OCCUPATION] of [DATE] [DATE] [DATE] in between afternoon time [TIME] to [TIME].
[16:06.73-16:15.65] Agent: So we install one brand new number for you the 600 megabte per [DURATION] for the Internet speed as well plus wifi hotspot.
[16:15.79-16:20.08] Agent: We are installing new equipments for you and new Internet modem for you.
[16:20.10-16:27.59] Agent: Okay? Once yes is going to be complete, then you can just give me a callb back and I'll be there to assist you.
[16:27.64-16:32.46] Agent: And also I'll be there to help you with that to migrate your new number to your [ORGANIZATION] [ORGANIZATION] number as well.
[16:32.48-16:35.60] Agent: Okay? All right, Perfect.
[16:35.63-16:49.49] Agent: Now let me ask you when this happens, what happens to the bill that's currently coming to [ORGANIZATION] [ORGANIZATION] for [MONEY_AMOUNT] do
[16:50.90-16:55.52] Agent: currently once this installation is going to be complete, okay.
[16:55.67-17:01.57] Agent: Then then you can cancel that your old one account as well.
[17:01.63-17:08.13] Agent: Once this installation is going to be complete, then not before the installation, okay?
[17:08.23-17:12.40] Agent: Inst. You can just cancel that old one account as well.
[17:12.44-17:19.01] Agent: You can just give me a callack and I'll be there and I'm going to help you with that theactivator all the account as well for you.
[17:19.03-17:23.25] Agent: Okay? Okay, perfect. So you don't have to worry about that.
[17:23.31-17:28.19] Agent: We will be taking care of your account each and everything about the services, billing or installation.
[17:28.38-17:30.55] Agent: Okay? Okay.
[17:31.97-17:38.45] Agent: Today we will also giveiving you a callb back providing you the reference number, account number and the job number as well.
[17:38.47-17:46.43] Agent: Okay? Okay. There is any good time, can I give you a call back today or I will be providing you the reference number for the business.
[17:47.41-17:50.97] Customer: You can call anytime this afternoon.
[17:51.15-17:55.07] Agent: No problem, ma'am. So by the way, who am I speaking with right now?
[17:55.38-17:56.71] Customer: My name is [PERSON_NAME].
[17:57.06-17:59.15] Agent: Okay, so Ms. [PERSON_NAME]
[18:00.69-18:07.76] Agent: to be submitted now, do you have any other location like your home or any other business I can assist you over there as well?
[18:08.58-18:11.36] Customer: No, perfect ma'am. No problem.
[18:11.65-18:13.56] Customer: Everything is just good to go.
[18:13.73-18:21.35] Agent: If in case you have any kind of question before the installation and after that installation, you can just give me a callack and ask for my name.
[18:21.37-18:24.71] Agent: Okay? Okay, perfect ma'am.
[18:24.77-18:27.86] Customer: Thank you. One more question.
[18:28.23-18:34.30] Customer: When you call back this afternoon, will you be calling on the [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] this number or the cell phone number?
[18:35.39-18:46.65] Agent: If you are not able to respond my call on that number which is [PHONE_NUMBER] then definitely I'll give you a callb back at in your cell phone number as well.
[18:46.72-18:50.81] Agent: [PHONE_NUMBER]. Okay. All right, perfect.
[18:50.85-18:53.46] Agent: Thank you so much for your appreciate time and nice to talk with you.
[18:53.49-18:54.49] Agent: Take care of yourself.
[18:54.59-18:55.85] Customer: Thank you. You too.
[18:55.91-18:56.77] Agent: Thank you. Bye.","Hello? Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you? I'm fine, how are you? Yeah, I'm perfect. Thank for asking. Ma'am, actually the call is regarding to your phone lines and Internet service. So can I speak with a person who make the decision? You can talk to me. Are you the person who make the decision? Yes. Okay, perfect. Ma'am, actually that reason one of the call is that [ORGANIZATION] has installed new services at your location because we are running a promotio","Hello? Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you? I'm fine, how are you? Yeah, I'm perfect. Thank for asking. Ma'am, actually the call is regarding to your phone lines and Internet service. So can I speak with a person who make the decision? You can talk to me. Are you the person who make the decision? Yes. Okay, perfect. Ma'am, actually that reason one of the call is that [ORGANIZATION] has installed new services at your location because we are running a promotion in your area. So what we can do for you, we can help you to lower your bill as we offer you a 600 mgabyte Internet in just [MONEY_AMOUNT] [DURATION] [DURATION] with WI fi and hotspot and a phone online that costs $[MONEY_AMOUNT] with free local and long distance calling future absolutely free. The address which is in front of me is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] with the zip code is [LOCATION]. Right? Right. Perfect. So ma'am, actually can you please confirm me that how many phone line do you have right now we just have two and the same line. So I could just one. So you have two phone lines and one Internet with [ORGANIZATION], right? Yes. So can you please confirm that how much you are paying right now with your two phone line and one Internet? Hopefully you are paying more than $[MONEY_AMOUNT] for your services. Right? Hold on, let me pull that up. Okay. All right. I'm sorry. ###e I was just getting ready to call you guys because we were having trouble getting. When we're going online to do things, we can't change anything like for the phone line or anything like that. It will not affect you about your business. It we will just lower your bill. It will not take any time your business, not for your residence, guys. Okay. We have one business, one business Internet and one business voice. We pay 147, 96amonth. Okay. All right. So let me trans offer you to my [OCCUPATION]. He will provide your best and cheaper rate for your services. Like it? It will be a less than $[MONEY_AMOUNT] for your service. Okay. Just a moment. All right. Hello. Hello. Thank you so much for holding on. This is [PERSON_NAME]. I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION]. How are you doing? I'm fine. Perfect. You spoke with one of my [OCCUPATION] regarding about the phone lines and Internet services and he mentioned that you got already one phone and one Internet with [ORGANIZATION]. Right, Right. Perfect. And. And do you remember that how much you are paying for the services right now? Yes, we're paying [MONEY_AMOUNT] [MONEY_AMOUNT]. Got it, ma'am. For one phone and one Internet, right? Yes. So basically, ma'am, the thing is that I have some very good news for you because as you are a customer with the [ORGANIZATION] part. So [ORGANIZATION] rates are recently top down up to 60 to 65%. And I'm gon to be help you with that to drop down your monthly bills. Okay? Okay. And I'm going to offer you for your eachone line, the bill is going to be dropped down for you only and only just $[MONEY_AMOUNT] [DURATION] [DURATION]. Along with free local and long distance calling. Absolutely free. 35 plus business calling features as well. And also whenever you want, you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well. Okay. Okay. The Internet speed, which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION], including the WI FI hotspot as well. So your total bill is going to be for you for one phone line, WIF FI hotspot and Internet. Including the taxes, your bill is going to be $[MONEY_AMOUNT] per [DURATION]. So the best thing is that this bill is going to be locked in price for you for next [DURATION] [DURATION]. Does that sounds good to you? Yes, that does. Perfect. And I'm calling to your business which is in the Coler and M. That is correct. [ORGANIZATION] [ORGANIZATION] and enhancement. Yes. And you are located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] and the zip code is [LOCATION]. That is also correct? Yes, that's correct. Perfect, ma'am. So let me tell you one more thing. This promotion is only for a new customer. So what can I do for you? As you are not a new customer, so what can I do for you? I'm going to just open up a new account for you. Okay. Because as I show you, you are a new customer from [ORGANIZATION] [ORGANIZATION]. Okay. Then you can just that services like the promotion plans, the promotion prices. Okay. All right. This is the process. We have to follow that. And you want to go with the same number? Yes, you can keep the same number as well. And let me tell you what is the process. First of all, as I mentioned that as I show you, you are a new customer. So what can I do for you? We are creating a new account for you. So right now we have to schedule an appointment with you to our [OCCUPATION]. They're gonna come to your place, they're gonna providing you the new Internet modem and new equipment for you. Okay. And all right. Brand new number for you as well already. Once the installation is going to be complete, like I mean once the installation is going to be complete, then I'm gonna providing you the number. Right now about the technical support, I mean that active to active migration for your phone line number. Once this order is going to be installed, then you can just call on that number which I'm going to providing you right now. You just have to let them know please migrate this new number to their old 1 number. They're going to just migrate that for you. Okay? Okay, perfect. So just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Then I will let you know for the installation date. Okay. Okay, just give me a quick moment. Is there going to be additional charge for installation? There is no installation fee, there is no a contract. Everything is just on [ORGANIZATION]. Okay? Okay, perfect. So just be with me. All right. Hello. Can I ask how long you are with [ORGANIZATION] by the way? I'm going to say at least [DURATION] [DURATION]. [DURATION] [DURATION] ago, Right, Got it, ma'am. Okay. So what name you want to suggest? Me? I can put the business name on my portal IND any color and enhancement that is your old business name. I cannot use that same information I need to the name as well because as I show you, you are a new customer. So if there is any alternative name you can just suggest me. Any name I can mention on the portal, they will be notected to your current business name or current website. Just for the billings. So what name you want to suggest for the business? Can you just put [ORGANIZATION] [ORGANIZATION]? No ma'am, that is the same name. Any alternative name I can use that? I'm not sure. Is there any way I can give you a call back? Sure, but what about. Let me tell you what type of business it is. [ORGANIZATION] [ORGANIZATION]. That is [ORGANIZATION] [ORGANIZATION]. So what about I can put your the [ORGANIZATION] [ORGANIZATION] name on the portal. Just the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. I'm gonna. I'm just puto [ORGANIZATION] [ORGANIZATION] and let's see. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. That is good for you, just for the billings, as I mentioned that you're a new customer and also they will be not affected to your current business name or a website. Okay. Yes. So [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? Sure. Perfect ma'am. So your existing account, I mean the point of contact name that is under your name. Your existing account, it's under [PERSON_NAME] [PERSON_NAME], he's the owner. Oh, can I use your first last name as well? The point of contact name. Yes. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] And last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] There is two Got it ma'am. And one last thing, I need to change as well for email address. Can I get your email address? Yes, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] indy I [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] and the spelled out [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] Yes, I can repeat it for you. [URL] [URL] [URL] [URL] [URL] [URL] last name at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] then [URL] right. Yes, I got it ma'am. So can I get your cell phone numbers? Once my [OCCUPATION] will be arrived to your business, they'going to directly in touch with you. It's [PHONE_NUMBER] the number is [PHONE_NUMBER] right? Yes. Just to make sure this email is not mentioned on your existing account. That is correct. No, yeah, it's not. Got it ma'am. So one last thing. Do you want to receive email notification when your monthly statement is ready? Yes, I got it. So do you have pen and paper with you? You can not it down my callback number as well. If in case you have any questions regarding about the phone line, the billing and the services, you can just give me a call back and I'll be there to assist you. Okay, Tell me when you're ready. I'm ready. So my callback number is [PHONE_NUMBER] okay, perfect. And ask for my name [PERSON_NAME] [PERSON_NAME] and I'll be there to assist you. Okay. All rightect and I have a dates available for you for the installation. Just give me a [DURATION]. Okay, so I have a first date available on the next [DURATION], the [DATE] [DATE] [DATE]. Is that a good deal for you on Monday? Yes, that's fine. Perfect. And I have a two time slots on that [DURATION] in between morning time [TIME] to [TIME] or in the afternoon time for what time [TIME] to [TIME] would be fine. I got it ma'am. So just allow me a quick moment. Okay, I'm going to just put all these information on my system as well. Okay, I can review order one more time for you. Okay, we will be send out the [OCCUPATION] of [DATE] [DATE] [DATE] in between afternoon time [TIME] to [TIME]. So we install one brand new number for you the 600 megabte per [DURATION] for the Internet speed as well plus wifi hotspot. We are installing new equipments for you and new Internet modem for you. Okay? Once yes is going to be complete, then you can just give me a callb back and I'll be there to assist you. And also I'll be there to help you with that to migrate your new number to your [ORGANIZATION] [ORGANIZATION] number as well. Okay? All right, Perfect. Now let me ask you when this happens, what happens to the bill that's currently coming to [ORGANIZATION] [ORGANIZATION] for [MONEY_AMOUNT] do currently once this installation is going to be complete, okay. Then then you can cancel that your old one account as well. Once this installation is going to be complete, then not before the installation, okay? Inst. You can just cancel that old one account as well. You can just give me a callack and I'll be there and I'm going to help you with that theactivator all the account as well for you. Okay? Okay, perfect. So you don't have to worry about that. We will be taking care of your account each and everything about the services, billing or installation. Okay? Okay. Today we will also giveiving you a callb back providing you the reference number, account number and the job number as well. Okay? Okay. There is any good time, can I give you a call back today or I will be providing you the reference number for the business. You can call anytime this afternoon. No problem, ma'am. So by the way, who am I speaking with right now? My name is [PERSON_NAME]. Okay, so Ms. [PERSON_NAME] to be submitted now, do you have any other location like your home or any other business I can assist you over there as well? No, perfect ma'am. No problem. Everything is just good to go. If in case you have any kind of question before the installation and after that installation, you can just give me a callack and ask for my name. Okay? Okay, perfect ma'am. Thank you. One more question. When you call back this afternoon, will you be calling on the [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] this number or the cell phone number? If you are not able to respond my call on that number which is [PHONE_NUMBER] then definitely I'll give you a callb back at in your cell phone number as well. [PHONE_NUMBER]. Okay. All right, perfect. Thank you so much for your appreciate time and nice to talk with you. Take care of yourself. Thank you. You too. Thank you. Bye."
171,410,20230222-111041_3174952184,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230222-111041_3174952184-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9018584,0.9018584005376344,1147.0,2232,2232,1.945945945945946,189,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [URL]",44,False,88.13,195,154,41,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.14-00:06.14] Agent: Hello? Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:06.20-00:09.21] Customer: How are you? I'm fine, how are you?
[00:09.38-00:11.55] Customer: Yeah, I'm perfect. Thank for asking.
[00:12.05-00:16.15] Agent: Ma'am, actually the call is regarding to your phone lines and Internet service.
[00:16.30-00:19.43] Customer: So can I speak with a person who make the decision?
[00:22.21-00:23.59] Customer: You can talk to me.
[00:25.45-00:27.75] Agent: Are you the person who make the decision?
[00:28.30-00:39.44] Agent: Yes. Okay, perfect. Ma'am, actually that reason one of the call is that [ORGANIZATION] has installed new services at your location because we are running a promotion in your area.
[00:39.51-00:57.60] Agent: So what we can do for you, we can help you to lower your bill as we offer you a 600 mgabyte Internet in just [MONEY_AMOUNT] [DURATION] [DURATION] with WI fi and hotspot and a phone online that costs $[MONEY_AMOUNT] with free local and long distance calling future absolutely free.
[00:57.91-01:07.30] Agent: The address which is in front of me is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] with the zip code is [LOCATION].
[01:07.35-01:16.02] Agent: Right? Right. Perfect. So ma'am, actually can you please confirm me that how many phone line do you have right now
[01:17.36-01:21.32] Customer: we just have two and the same line.
[01:21.50-01:23.25] Customer: So I could just one.
[01:24.94-01:28.88] Agent: So you have two phone lines and one Internet with [ORGANIZATION], right?
[01:29.94-01:37.00] Customer: Yes. So can you please confirm that how much you are paying right now with your two phone line and one Internet?
[01:37.13-01:40.11] Agent: Hopefully you are paying more than $[MONEY_AMOUNT] for your services.
[01:40.18-01:43.64] Agent: Right? Hold on, let me pull that up.
[01:45.73-01:48.80] Agent: Okay. All right. I'm sorry.
[01:56.11-02:00.08] Customer: ###e I was just getting ready to call you guys because we were having trouble getting.
[02:00.78-02:09.11] Customer: When we're going online to do things, we can't change anything like for the phone line or anything like that.
[02:09.17-02:11.38] Customer: It will not affect you about your business.
[02:11.44-02:13.74] Agent: It we will just lower your bill.
[02:13.80-02:20.88] Agent: It will not take any time your business, not for your residence, guys.
[02:22.10-02:22.97] Customer: Okay.
[02:24.47-02:28.69] Customer: We have one business, one business Internet and one business voice.
[02:29.34-02:32.32] Customer: We pay 147, 96amonth.
[02:32.87-02:35.54] Agent: Okay. All right. So let me trans offer you to my [OCCUPATION].
[02:35.59-02:38.95] Agent: He will provide your best and cheaper rate for your services.
[02:39.05-02:43.49] Agent: Like it? It will be a less than $[MONEY_AMOUNT] for your service.
[02:43.84-02:46.82] Agent: Okay. Just a moment.
[02:47.16-02:48.03] Customer: All right.
[03:10.31-03:14.15] Agent: Hello. Hello. Thank you so much for holding on.
[03:14.19-03:16.99] Agent: This is [PERSON_NAME]. I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION].
[03:17.03-03:18.00] Agent: How are you doing?
[03:18.34-03:28.19] Agent: I'm fine. Perfect. You spoke with one of my [OCCUPATION] regarding about the phone lines and Internet services and he mentioned that you got already one phone and one Internet with [ORGANIZATION].
[03:28.22-03:32.04] Agent: Right, Right. Perfect. And.
[03:33.19-03:38.76] Agent: And do you remember that how much you are paying for the services right now?
[03:39.26-03:42.42] Customer: Yes, we're paying [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:42.60-03:45.32] Agent: Got it, ma'am. For one phone and one Internet, right?
[03:45.66-03:53.05] Agent: Yes. So basically, ma'am, the thing is that I have some very good news for you because as you are a customer with the [ORGANIZATION] part.
[03:53.22-03:57.97] Agent: So [ORGANIZATION] rates are recently top down up to 60 to 65%.
[03:58.14-04:01.89] Agent: And I'm gon to be help you with that to drop down your monthly bills.
[04:01.94-04:13.28] Agent: Okay? Okay. And I'm going to offer you for your eachone line, the bill is going to be dropped down for you only and only just $[MONEY_AMOUNT] [DURATION] [DURATION].
[04:13.47-04:15.85] Agent: Along with free local and long distance calling.
[04:15.90-04:20.20] Agent: Absolutely free. 35 plus business calling features as well.
[04:20.35-04:26.93] Agent: And also whenever you want, you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well.
[04:27.11-04:38.98] Agent: Okay. Okay. The Internet speed, which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION], including the WI FI hotspot as well.
[04:39.13-04:45.11] Agent: So your total bill is going to be for you for one phone line, WIF FI hotspot and Internet.
[04:45.44-04:50.45] Agent: Including the taxes, your bill is going to be $[MONEY_AMOUNT] per [DURATION].
[04:50.63-04:56.42] Agent: So the best thing is that this bill is going to be locked in price for you for next [DURATION] [DURATION].
[04:56.52-04:58.31] Agent: Does that sounds good to you?
[04:58.77-05:01.09] Customer: Yes, that does. Perfect.
[05:01.11-05:04.28] Agent: And I'm calling to your business which is in the Coler and M.
[05:04.37-05:08.62] Customer: That is correct. [ORGANIZATION] [ORGANIZATION] and enhancement.
[05:08.80-05:17.38] Customer: Yes. And you are located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] and the zip code is [LOCATION].
[05:17.45-05:18.75] Agent: That is also correct?
[05:19.06-05:21.38] Customer: Yes, that's correct. Perfect, ma'am.
[05:21.50-05:24.14] Agent: So let me tell you one more thing.
[05:25.44-05:29.08] Agent: This promotion is only for a new customer.
[05:29.25-05:30.84] Agent: So what can I do for you?
[05:30.90-05:34.41] Agent: As you are not a new customer, so what can I do for you?
[05:34.47-05:37.93] Agent: I'm going to just open up a new account for you.
[05:38.07-05:43.08] Agent: Okay. Because as I show you, you are a new customer from [ORGANIZATION] [ORGANIZATION].
[05:43.12-05:49.17] Agent: Okay. Then you can just that services like the promotion plans, the promotion prices.
[05:49.20-05:52.08] Agent: Okay. All right. This is the process.
[05:52.12-05:53.11] Agent: We have to follow that.
[05:53.16-05:55.06] Agent: And you want to go with the same number?
[05:56.08-05:58.56] Agent: Yes, you can keep the same number as well.
[05:58.58-06:00.07] Agent: And let me tell you what is the process.
[06:00.12-06:04.56] Agent: First of all, as I mentioned that as I show you, you are a new customer.
[06:04.61-06:05.66] Agent: So what can I do for you?
[06:05.69-06:07.73] Agent: We are creating a new account for you.
[06:07.88-06:12.78] Agent: So right now we have to schedule an appointment with you to our [OCCUPATION].
[06:12.93-06:20.93] Agent: They're gonna come to your place, they're gonna providing you the new Internet modem and new equipment for you.
[06:20.95-06:23.14] Agent: Okay. And all right.
[06:23.29-06:26.20] Agent: Brand new number for you as well already.
[06:26.37-06:34.73] Agent: Once the installation is going to be complete, like I mean once the installation is going to be complete, then I'm gonna providing you the number.
[06:34.79-06:40.67] Agent: Right now about the technical support, I mean that active to active migration for your phone line number.
[06:41.17-06:47.31] Agent: Once this order is going to be installed, then you can just call on that number which I'm going to providing you right now.
[06:47.45-06:53.45] Agent: You just have to let them know please migrate this new number to their old 1 number.
[06:53.58-06:55.30] Agent: They're going to just migrate that for you.
[06:55.32-06:55.96] Agent: Okay?
[06:57.43-07:00.34] Agent: Okay, perfect. So just give me a [DURATION].
[07:00.48-07:05.65] Agent: Let me just put your address on the portal and submitting the order for you.
[07:05.78-07:08.32] Agent: Then I will let you know for the installation date.
[07:08.35-07:12.42] Agent: Okay. Okay, just give me a quick moment.
[07:12.61-07:15.35] Customer: Is there going to be additional charge for installation?
[07:15.52-07:19.12] Agent: There is no installation fee, there is no a contract.
[07:19.22-07:20.70] Agent: Everything is just on [ORGANIZATION].
[07:20.73-07:24.55] Agent: Okay? Okay, perfect. So just be with me.
[07:24.88-07:25.75] Agent: All right.
[08:50.05-08:50.88] Agent: Hello.
[08:53.05-08:56.63] Agent: Can I ask how long you are with [ORGANIZATION] by the way?
[08:59.72-09:02.38] Customer: I'm going to say at least [DURATION] [DURATION].
[09:04.00-09:07.62] Customer: [DURATION] [DURATION] ago, Right, Got it, ma'am.
[09:09.08-09:09.93] Agent: Okay.
[09:13.84-09:15.70] Agent: So what name you want to suggest?
[09:15.75-09:19.38] Customer: Me? I can put the business name on my portal
[09:21.55-09:25.90] Agent: IND any color and enhancement that is your old business name.
[09:26.01-09:33.49] Agent: I cannot use that same information I need to the name as well because as I show you, you are a new customer.
[09:33.63-09:36.54] Agent: So if there is any alternative name you can just suggest me.
[09:36.57-09:42.77] Agent: Any name I can mention on the portal, they will be notected to your current business name or current website.
[09:42.87-09:44.07] Agent: Just for the billings.
[09:48.00-09:50.59] Agent: So what name you want to suggest for the business?
[09:51.07-09:52.97] Customer: Can you just put [ORGANIZATION] [ORGANIZATION]?
[09:55.14-09:57.04] Agent: No ma'am, that is the same name.
[09:57.50-10:00.45] Customer: Any alternative name I can use that?
[10:11.23-10:14.64] Customer: I'm not sure. Is there any way I can give you a call back?
[10:15.54-10:18.71] Agent: Sure, but what about.
[10:19.92-10:22.78] Agent: Let me tell you what type of business it is.
[10:23.49-10:26.84] Agent: [ORGANIZATION] [ORGANIZATION]. That is [ORGANIZATION] [ORGANIZATION].
[10:26.90-10:32.14] Agent: So what about I can put your the [ORGANIZATION] [ORGANIZATION] name on the portal.
[10:33.52-10:37.02] Agent: Just the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:39.97-10:46.47] Agent: I'm gonna. I'm just puto [ORGANIZATION] [ORGANIZATION] and let's see.
[10:46.50-10:48.51] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:48.58-10:57.88] Agent: That is good for you, just for the billings, as I mentioned that you're a new customer and also they will be not affected to your current business name or a website.
[10:58.38-11:02.91] Agent: Okay. Yes. So [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[11:04.29-11:13.86] Agent: Sure. Perfect ma'am. So your existing account, I mean the point of contact name that is under your name.
[11:13.91-11:15.25] Agent: Your existing account,
[11:16.67-11:20.90] Agent: it's under [PERSON_NAME] [PERSON_NAME], he's the owner.
[11:21.07-11:22.34] Customer: Oh, can I
[11:23.67-11:25.53] Customer: use your first last name as well?
[11:25.56-11:26.98] Agent: The point of contact name.
[11:27.51-11:46.01] Agent: Yes. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] And last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] There is two Got it ma'am.
[11:46.15-11:51.19] Agent: And one last thing, I need to change as well for email address.
[11:51.28-11:53.11] Agent: Can I get your email address?
[11:53.49-12:03.50] Customer: Yes, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[12:05.29-12:27.98] Agent: indy I [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] and the spelled out [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] Yes, I can repeat it for you.
[12:28.16-12:41.60] Agent: [URL] [URL] [URL] [URL] [URL] [URL] last name at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] then [URL] right.
[12:41.93-12:44.48] Agent: Yes, I got it ma'am.
[12:44.86-12:47.18] Agent: So can I get your cell phone numbers?
[12:47.24-12:51.36] Agent: Once my [OCCUPATION] will be arrived to your business, they'going to directly in touch with you.
[12:52.25-12:59.28] Customer: It's [PHONE_NUMBER]
[13:01.62-13:07.11] Agent: the number is [PHONE_NUMBER] right?
[13:07.25-13:14.22] Agent: Yes. Just to make sure this email is not mentioned on your existing account.
[13:14.32-13:17.06] Customer: That is correct. No, yeah, it's not.
[13:17.20-13:20.19] Agent: Got it ma'am. So one last thing.
[13:20.33-13:25.16] Agent: Do you want to receive email notification when your monthly statement is ready?
[13:26.39-13:28.89] Customer: Yes, I got it.
[13:44.88-13:47.38] Agent: So do you have pen and paper with you?
[13:49.15-13:52.30] Agent: You can not it down my callback number as well.
[13:52.46-14:04.36] Agent: If in case you have any questions regarding about the phone line, the billing and the services, you can just give me a call back and I'll be there to assist you.
[14:04.82-14:08.07] Agent: Okay, Tell me when you're ready.
[14:08.26-14:23.74] Customer: I'm ready. So my callback number is [PHONE_NUMBER]
[14:25.15-14:31.29] Agent: okay, perfect. And ask for my name [PERSON_NAME] [PERSON_NAME] and I'll be there to assist you.
[14:31.32-14:37.60] Agent: Okay. All rightect and I have a dates available for you for the installation.
[14:37.70-14:39.01] Agent: Just give me a [DURATION].
[14:39.51-14:40.34] Agent: Okay,
[14:43.20-14:45.77] Agent: so I have a first date available on
[14:47.51-14:50.51] Agent: the next [DURATION], the [DATE] [DATE] [DATE].
[14:50.63-14:52.89] Agent: Is that a good deal for you on Monday?
[14:53.48-14:54.74] Customer: Yes, that's fine.
[14:57.15-15:06.34] Agent: Perfect. And I have a two time slots on that [DURATION] in between morning time [TIME] to [TIME] or in the afternoon time for what time
[15:09.75-15:11.50] Customer: [TIME] to [TIME] would be fine.
[15:13.27-15:14.62] Agent: I got it ma'am.
[15:16.88-15:17.62] Agent: So
[15:19.20-15:20.84] Agent: just allow me a quick moment.
[15:20.88-15:21.53] Agent: Okay,
[15:26.72-15:31.82] Agent: I'm going to just put all these information on my system as well.
[15:32.75-15:33.62] Agent: Okay,
[15:55.41-15:58.60] Agent: I can review order one more time for you.
[15:58.98-16:06.54] Agent: Okay, we will be send out the [OCCUPATION] of [DATE] [DATE] [DATE] in between afternoon time [TIME] to [TIME].
[16:06.73-16:15.65] Agent: So we install one brand new number for you the 600 megabte per [DURATION] for the Internet speed as well plus wifi hotspot.
[16:15.79-16:20.08] Agent: We are installing new equipments for you and new Internet modem for you.
[16:20.10-16:27.59] Agent: Okay? Once yes is going to be complete, then you can just give me a callb back and I'll be there to assist you.
[16:27.64-16:32.46] Agent: And also I'll be there to help you with that to migrate your new number to your [ORGANIZATION] [ORGANIZATION] number as well.
[16:32.48-16:35.60] Agent: Okay? All right, Perfect.
[16:35.63-16:49.49] Agent: Now let me ask you when this happens, what happens to the bill that's currently coming to [ORGANIZATION] [ORGANIZATION] for [MONEY_AMOUNT] do
[16:50.90-16:55.52] Agent: currently once this installation is going to be complete, okay.
[16:55.67-17:01.57] Agent: Then then you can cancel that your old one account as well.
[17:01.63-17:08.13] Agent: Once this installation is going to be complete, then not before the installation, okay?
[17:08.23-17:12.40] Agent: Inst. You can just cancel that old one account as well.
[17:12.44-17:19.01] Agent: You can just give me a callack and I'll be there and I'm going to help you with that theactivator all the account as well for you.
[17:19.03-17:23.25] Agent: Okay? Okay, perfect. So you don't have to worry about that.
[17:23.31-17:28.19] Agent: We will be taking care of your account each and everything about the services, billing or installation.
[17:28.38-17:30.55] Agent: Okay? Okay.
[17:31.97-17:38.45] Agent: Today we will also giveiving you a callb back providing you the reference number, account number and the job number as well.
[17:38.47-17:46.43] Agent: Okay? Okay. There is any good time, can I give you a call back today or I will be providing you the reference number for the business.
[17:47.41-17:50.97] Customer: You can call anytime this afternoon.
[17:51.15-17:55.07] Agent: No problem, ma'am. So by the way, who am I speaking with right now?
[17:55.38-17:56.71] Customer: My name is [PERSON_NAME].
[17:57.06-17:59.15] Agent: Okay, so Ms. [PERSON_NAME]
[18:00.69-18:07.76] Agent: to be submitted now, do you have any other location like your home or any other business I can assist you over there as well?
[18:08.58-18:11.36] Customer: No, perfect ma'am. No problem.
[18:11.65-18:13.56] Customer: Everything is just good to go.
[18:13.73-18:21.35] Agent: If in case you have any kind of question before the installation and after that installation, you can just give me a callack and ask for my name.
[18:21.37-18:24.71] Agent: Okay? Okay, perfect ma'am.
[18:24.77-18:27.86] Customer: Thank you. One more question.
[18:28.23-18:34.30] Agent: When you call back this afternoon, will you be calling on the [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] this number or the cell phone number?
[18:35.39-18:46.65] Agent: If you are not able to respond my call on that number which is [PHONE_NUMBER] then definitely I'll give you a callb back at in your cell phone number as well.
[18:46.72-18:50.81] Agent: [PHONE_NUMBER]. Okay. All right, perfect.
[18:50.85-18:53.46] Agent: Thank you so much for your appreciate time and nice to talk with you.
[18:53.49-18:54.49] Agent: Take care of yourself.
[18:54.59-18:55.85] Customer: Thank you. You too.
[18:55.91-18:56.77] Agent: Thank you. Bye.","Hello? Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you? I'm fine, how are you? Yeah, I'm perfect. Thank for asking. Ma'am, actually the call is regarding to your phone lines and Internet service. So can I speak with a person who make the decision? You can talk to me. Are you the person who make the decision? Yes. Okay, perfect. Ma'am, actually that reason one of the call is that [ORGANIZATION] has installed new services at your location because we are running a promotio","Hello? Hello. Hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you? I'm fine, how are you? Yeah, I'm perfect. Thank for asking. Ma'am, actually the call is regarding to your phone lines and Internet service. So can I speak with a person who make the decision? You can talk to me. Are you the person who make the decision? Yes. Okay, perfect. Ma'am, actually that reason one of the call is that [ORGANIZATION] has installed new services at your location because we are running a promotion in your area. So what we can do for you, we can help you to lower your bill as we offer you a 600 mgabyte Internet in just [MONEY_AMOUNT] [DURATION] [DURATION] with WI fi and hotspot and a phone online that costs $[MONEY_AMOUNT] with free local and long distance calling future absolutely free. The address which is in front of me is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] with the zip code is [LOCATION]. Right? Right. Perfect. So ma'am, actually can you please confirm me that how many phone line do you have right now we just have two and the same line. So I could just one. So you have two phone lines and one Internet with [ORGANIZATION], right? Yes. So can you please confirm that how much you are paying right now with your two phone line and one Internet? Hopefully you are paying more than $[MONEY_AMOUNT] for your services. Right? Hold on, let me pull that up. Okay. All right. I'm sorry. ###e I was just getting ready to call you guys because we were having trouble getting. When we're going online to do things, we can't change anything like for the phone line or anything like that. It will not affect you about your business. It we will just lower your bill. It will not take any time your business, not for your residence, guys. Okay. We have one business, one business Internet and one business voice. We pay 147, 96amonth. Okay. All right. So let me trans offer you to my [OCCUPATION]. He will provide your best and cheaper rate for your services. Like it? It will be a less than $[MONEY_AMOUNT] for your service. Okay. Just a moment. All right. Hello. Hello. Thank you so much for holding on. This is [PERSON_NAME]. I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION]. How are you doing? I'm fine. Perfect. You spoke with one of my [OCCUPATION] regarding about the phone lines and Internet services and he mentioned that you got already one phone and one Internet with [ORGANIZATION]. Right, Right. Perfect. And. And do you remember that how much you are paying for the services right now? Yes, we're paying [MONEY_AMOUNT] [MONEY_AMOUNT]. Got it, ma'am. For one phone and one Internet, right? Yes. So basically, ma'am, the thing is that I have some very good news for you because as you are a customer with the [ORGANIZATION] part. So [ORGANIZATION] rates are recently top down up to 60 to 65%. And I'm gon to be help you with that to drop down your monthly bills. Okay? Okay. And I'm going to offer you for your eachone line, the bill is going to be dropped down for you only and only just $[MONEY_AMOUNT] [DURATION] [DURATION]. Along with free local and long distance calling. Absolutely free. 35 plus business calling features as well. And also whenever you want, you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well. Okay. Okay. The Internet speed, which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION], including the WI FI hotspot as well. So your total bill is going to be for you for one phone line, WIF FI hotspot and Internet. Including the taxes, your bill is going to be $[MONEY_AMOUNT] per [DURATION]. So the best thing is that this bill is going to be locked in price for you for next [DURATION] [DURATION]. Does that sounds good to you? Yes, that does. Perfect. And I'm calling to your business which is in the Coler and M. That is correct. [ORGANIZATION] [ORGANIZATION] and enhancement. Yes. And you are located at [LOCATION] [LOCATION] [LOCATION] [LOCATION] and the zip code is [LOCATION]. That is also correct? Yes, that's correct. Perfect, ma'am. So let me tell you one more thing. This promotion is only for a new customer. So what can I do for you? As you are not a new customer, so what can I do for you? I'm going to just open up a new account for you. Okay. Because as I show you, you are a new customer from [ORGANIZATION] [ORGANIZATION]. Okay. Then you can just that services like the promotion plans, the promotion prices. Okay. All right. This is the process. We have to follow that. And you want to go with the same number? Yes, you can keep the same number as well. And let me tell you what is the process. First of all, as I mentioned that as I show you, you are a new customer. So what can I do for you? We are creating a new account for you. So right now we have to schedule an appointment with you to our [OCCUPATION]. They're gonna come to your place, they're gonna providing you the new Internet modem and new equipment for you. Okay. And all right. Brand new number for you as well already. Once the installation is going to be complete, like I mean once the installation is going to be complete, then I'm gonna providing you the number. Right now about the technical support, I mean that active to active migration for your phone line number. Once this order is going to be installed, then you can just call on that number which I'm going to providing you right now. You just have to let them know please migrate this new number to their old 1 number. They're going to just migrate that for you. Okay? Okay, perfect. So just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Then I will let you know for the installation date. Okay. Okay, just give me a quick moment. Is there going to be additional charge for installation? There is no installation fee, there is no a contract. Everything is just on [ORGANIZATION]. Okay? Okay, perfect. So just be with me. All right. Hello. Can I ask how long you are with [ORGANIZATION] by the way? I'm going to say at least [DURATION] [DURATION]. [DURATION] [DURATION] ago, Right, Got it, ma'am. Okay. So what name you want to suggest? Me? I can put the business name on my portal IND any color and enhancement that is your old business name. I cannot use that same information I need to the name as well because as I show you, you are a new customer. So if there is any alternative name you can just suggest me. Any name I can mention on the portal, they will be notected to your current business name or current website. Just for the billings. So what name you want to suggest for the business? Can you just put [ORGANIZATION] [ORGANIZATION]? No ma'am, that is the same name. Any alternative name I can use that? I'm not sure. Is there any way I can give you a call back? Sure, but what about. Let me tell you what type of business it is. [ORGANIZATION] [ORGANIZATION]. That is [ORGANIZATION] [ORGANIZATION]. So what about I can put your the [ORGANIZATION] [ORGANIZATION] name on the portal. Just the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. I'm gonna. I'm just puto [ORGANIZATION] [ORGANIZATION] and let's see. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. That is good for you, just for the billings, as I mentioned that you're a new customer and also they will be not affected to your current business name or a website. Okay. Yes. So [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? Sure. Perfect ma'am. So your existing account, I mean the point of contact name that is under your name. Your existing account, it's under [PERSON_NAME] [PERSON_NAME], he's the owner. Oh, can I use your first last name as well? The point of contact name. Yes. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] And last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] There is two Got it ma'am. And one last thing, I need to change as well for email address. Can I get your email address? Yes, it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS] indy I [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] and the spelled out [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] [URL] Yes, I can repeat it for you. [URL] [URL] [URL] [URL] [URL] [URL] last name at [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] then [URL] right. Yes, I got it ma'am. So can I get your cell phone numbers? Once my [OCCUPATION] will be arrived to your business, they'going to directly in touch with you. It's [PHONE_NUMBER] the number is [PHONE_NUMBER] right? Yes. Just to make sure this email is not mentioned on your existing account. That is correct. No, yeah, it's not. Got it ma'am. So one last thing. Do you want to receive email notification when your monthly statement is ready? Yes, I got it. So do you have pen and paper with you? You can not it down my callback number as well. If in case you have any questions regarding about the phone line, the billing and the services, you can just give me a call back and I'll be there to assist you. Okay, Tell me when you're ready. I'm ready. So my callback number is [PHONE_NUMBER] okay, perfect. And ask for my name [PERSON_NAME] [PERSON_NAME] and I'll be there to assist you. Okay. All rightect and I have a dates available for you for the installation. Just give me a [DURATION]. Okay, so I have a first date available on the next [DURATION], the [DATE] [DATE] [DATE]. Is that a good deal for you on Monday? Yes, that's fine. Perfect. And I have a two time slots on that [DURATION] in between morning time [TIME] to [TIME] or in the afternoon time for what time [TIME] to [TIME] would be fine. I got it ma'am. So just allow me a quick moment. Okay, I'm going to just put all these information on my system as well. Okay, I can review order one more time for you. Okay, we will be send out the [OCCUPATION] of [DATE] [DATE] [DATE] in between afternoon time [TIME] to [TIME]. So we install one brand new number for you the 600 megabte per [DURATION] for the Internet speed as well plus wifi hotspot. We are installing new equipments for you and new Internet modem for you. Okay? Once yes is going to be complete, then you can just give me a callb back and I'll be there to assist you. And also I'll be there to help you with that to migrate your new number to your [ORGANIZATION] [ORGANIZATION] number as well. Okay? All right, Perfect. Now let me ask you when this happens, what happens to the bill that's currently coming to [ORGANIZATION] [ORGANIZATION] for [MONEY_AMOUNT] do currently once this installation is going to be complete, okay. Then then you can cancel that your old one account as well. Once this installation is going to be complete, then not before the installation, okay? Inst. You can just cancel that old one account as well. You can just give me a callack and I'll be there and I'm going to help you with that theactivator all the account as well for you. Okay? Okay, perfect. So you don't have to worry about that. We will be taking care of your account each and everything about the services, billing or installation. Okay? Okay. Today we will also giveiving you a callb back providing you the reference number, account number and the job number as well. Okay? Okay. There is any good time, can I give you a call back today or I will be providing you the reference number for the business. You can call anytime this afternoon. No problem, ma'am. So by the way, who am I speaking with right now? My name is [PERSON_NAME]. Okay, so Ms. [PERSON_NAME] to be submitted now, do you have any other location like your home or any other business I can assist you over there as well? No, perfect ma'am. No problem. Everything is just good to go. If in case you have any kind of question before the installation and after that installation, you can just give me a callack and ask for my name. Okay? Okay, perfect ma'am. Thank you. One more question. When you call back this afternoon, will you be calling on the [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] this number or the cell phone number? If you are not able to respond my call on that number which is [PHONE_NUMBER] then definitely I'll give you a callb back at in your cell phone number as well. [PHONE_NUMBER]. Okay. All right, perfect. Thank you so much for your appreciate time and nice to talk with you. Take care of yourself. Thank you. You too. Thank you. Bye."
172,419,20230228-110733_8164367600,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230228-110733_8164367600-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.90174896,0.9017489813193228,1635.0,3426,3426,2.095412844036697,216,10,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.122,313,193,118,0,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.14-00:03.71] Agent: Hello? Yes, hi, this [PERSON_NAME] with [ORGANIZATION].
[00:03.74-00:05.09] Agent: How are you doing today?
[00:05.27-00:07.53] Customer: I'm fine, how can I help you?
[00:07.67-00:11.09] Customer: Perfect. And this is [PERSON_NAME] about the phone lines and Internet services.
[00:11.15-00:13.20] Customer: Can I talk to the person in charge please?
[00:13.54-00:15.02] Agent: Well, that would be me, sir.
[00:15.10-00:17.38] Agent: We are already with [ORGANIZATION].
[00:17.52-00:18.89] Agent: Exactly, I know that, ma'am.
[00:18.91-00:21.54] Agent: That's why I'm calling you, because I'm taking care of your account.
[00:21.60-00:23.51] Agent: I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:23.70-00:38.69] Agent: The thing is that I have some very good news for you because as you are a customer a long time with the [ORGANIZATION] part, [ORGANIZATION] rates are recently dropped down up to 60 to 65% and I'm gonna help you with that to drop down your monthly bills, basically.
[00:38.75-00:42.45] Customer: Okay, to help us do what now?
[00:42.63-00:43.82] Agent: To help you with that.
[00:43.88-00:46.52] Agent: To lower down your monthly bills, basically.
[00:48.09-00:54.59] Agent: Okay, so I'm calling to your business which is [EMAIL_ADDRESS] [EMAIL_ADDRESS], that is correct, right?
[00:54.94-01:05.94] Customer: Yes. Which is located at [LOCATION] [LOCATION] [LOCATION] and the suite number is [LOCATION] with the zip code is [LOCATION], right?
[01:06.03-01:07.99] Customer: Yes, yes, perfect ma'am.
[01:08.09-01:11.85] Agent: And the thing is that you do have a services with [ORGANIZATION] at this point of time, correct?
[01:11.92-01:17.86] Agent: Right, yes. So basically can you please tell me that like one thing, how many phone lines do you have?
[01:17.91-01:20.73] Customer: Right now we have four.
[01:21.11-01:23.22] Agent: Four phone and one Internet, right?
[01:23.97-01:26.48] Customer: That's s correct. Perfect.
[01:26.61-01:30.03] Agent: And do you remember that like how much you are paying right now?
[01:30.06-01:33.39] Agent: Then I will let you know how much is the total bill before you drop down.
[01:35.33-01:38.30] Customer: I don't know off the top of my head how much we're paying.
[01:38.36-01:40.56] Customer: No rough idea.
[01:42.61-01:52.65] Agent: Well, for the whole bill that we get from [ORGANIZATION], probably around $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:52.79-01:55.80] Agent: That include two tvs and
[01:57.06-01:60.00] Agent: Internet and four phone lines.
[02:00.66-02:02.14] Customer: O. I got it.
[02:02.30-02:11.16] Agent: So what about if I'm offering you for your each phone line the bill is going to be for you drop down only and only just $[MONEY_AMOUNT] [DURATION] [DURATION].
[02:12.62-02:17.24] Agent: Along with free local and long distance calling, absolutely free.
[02:17.59-02:20.57] Agent: 35 plus business calling features as well.
[02:20.74-02:28.16] Agent: And also whenever you want you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well.
[02:28.19-02:43.92] Agent: For eachone line including the taxes bill is going to be droped down for $[MONEY_AMOUNT] [DURATION] [DURATION] plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION] plus [MONEY_AMOUNT] [DURATION] [DURATION] for the WI fi hotspot.
[02:44.03-02:48.85] Agent: I mean the $[MONEY_AMOUNT] [DURATION] [DURATION] you will be getting the speed of 600 megabytes.
[02:48.98-02:52.25] Agent: And you already got two TVS as well, right?
[02:52.94-02:56.16] Customer: Yes. And two screens as well, right.
[02:57.43-03:00.92] Agent: Two what, sir? Two HD boxes as well.
[03:00.95-03:02.02] Agent: I mean the TV.
[03:02.12-03:04.44] Agent: Right? TV screens.
[03:05.82-03:07.07] Customer: We have two TVS.
[03:07.13-03:09.31] Customer: Yes. And two screens as well,.
[03:09.34-03:11.94] Customer: Right? I don't know what you mean.
[03:12.28-03:15.65] Agent: What you mean when you say two screen HD box.
[03:15.68-03:19.46] Agent: I mean. Yes. Right.
[03:19.84-03:22.09] Customer: Yep. Yes. Yes. Y.
[03:22.88-03:28.13] Agent: So basically your total bill is going to be for one TV.
[03:28.20-03:34.67] Customer: I'm sorry? Two TVs, two screens, plus 600 megabyte per [DURATION] for the Internet speed as well.
[03:34.85-03:38.69] Agent: So your bill is going to be only and only.
[03:39.03-03:40.00] Customer: Just give me a [DURATION].
[03:40.03-03:41.09] Customer: Let me tell you.
[03:43.35-03:58.57] Agent: So your bill is going to be only and only $[MONEY_AMOUNT] per [DURATION], including the two tvs, two screens plus HD boxes, two plus 600 megabyte per [DURATION] for the Internet fees, plus the two phone lines as well.
[03:58.76-04:05.38] Agent: So I'm gonna offer you plus the business TV which includes the 65 plus H ofD channels are in this bill.
[04:05.53-04:11.05] Agent: So the total bill is going to be $[MONEY_AMOUNT] per [DURATION], including all the taxes.
[04:11.19-04:15.69] Agent: And this bill will be locked in price for next [DURATION] [DURATION] for you as well.
[04:15.81-04:17.43] Agent: Is that sounds good to you?
[04:17.96-04:24.32] Customer: Okay, well, that could be fine, except we don't have a contract now, so I wouldn't sign a contract.
[04:24.50-04:26.26] Customer: No, there is no contract.
[04:26.56-04:28.23] Customer: Also, there is no contract.
[04:28.64-04:32.34] Customer: Okay. Without inst. Yes.
[04:32.45-04:36.50] Agent: Without any installation fee or without any kind of contract I'm offering you.
[04:38.69-04:40.61] Customer: Okay, that sounds good.
[04:40.76-04:42.79] Agent: So you're with [ORGANIZATION], right?
[04:42.96-04:46.00] Agent: Right. That's why I'm calling you because I'm taking care of your account.
[04:46.05-04:54.29] Agent: I'm going to help you with that to drop down your monthly bills as well because the [ORGANIZATION] rates are recently dropped down up to 60 to 65%.
[04:54.35-04:55.19] Agent: That's why
[04:57.75-05:00.32] Customer: you got it? Yes.
[05:01.90-05:17.74] Agent: Perfect. So basically the thing is that you got two phones and two tvs, two screens, and you are paying right now round about more than $[MONEY_AMOUNT] per [DURATION], right?
[05:17.92-05:19.84] Customer: Yes. We have four phone lines.
[05:19.91-05:22.42] Agent: Yes. You have four phone lines, right?
[05:22.60-05:24.82] Customer: Yes. Oh, I'm sorry.
[05:24.93-05:29.40] Agent: Really do apologize that I was thinking that you have two phone lines.
[05:29.46-05:30.27] Agent: Just give me a [DURATION].
[05:30.32-05:32.26] Agent: I'm just adding you with the four phone lines.
[05:32.29-05:35.83] Agent: Okay. Okay. Then your bill is going to be.
[05:35.88-05:36.64] Agent: Just let me check.
[05:36.69-05:37.87] Agent: Stay with me.
[06:05.70-06:07.05] Agent: Just give me a good [DURATION].
[06:07.10-06:07.76] Customer: Okay.
[06:41.29-06:43.67] Agent: So you have four phone lines, right?
[06:44.20-06:46.56] Customer: Correct. Perfect. Got it.
[06:46.61-06:47.79] Agent: Just give me a [DURATION].
[07:19.01-07:32.15] Agent: So, ma'am, here is the bill for your four phone lines, plus business TV including 65 plus HD channels, plus two HD boxes, two tvs, 600 megabte per [DURATION] for their Internet speed.
[07:32.29-07:34.47] Agent: That'for phone line, wif fi hotspot.
[07:34.57-07:43.44] Agent: Including the taxes, your bill is going to be $[MONEY_AMOUNT] per [DURATION] for this bill is going to be locked in price for next [DURATION] [DURATION] for you.
[07:43.55-07:44.88] Agent: So is that sounds good to you?
[07:44.91-07:48.93] Agent: For next [DURATION] [DURATION] your bill is going to be $[MONEY_AMOUNT] per [DURATION].
[07:49.50-07:51.76] Customer: That sounds better. Yesh huh.
[07:51.91-07:57.35] Agent: Perfect ma'am. So basically the thing is that I'm gonna just go ahead and make an appointment with you tober [OCCUPATION].
[07:57.41-08:01.41] Agent: They're gonna visit you, they're going to providing you the Internet moreem.
[08:01.59-08:04.04] Agent: I mean the new equipment and new Internet for you.
[08:04.06-08:04.75] Customer: Okay.
[08:06.88-08:09.76] Agent: Without any installation fee, without any kind of contract.
[08:09.81-08:13.91] Agent: Okay ma'am. Okay. And your [ORGANIZATION].
[08:14.08-08:22.02] Agent: Right. And I have your business name which is [EMAIL_ADDRESS] [EMAIL_ADDRESS] which is located at with the suite be [LOCATION] [LOCATION] with a zip code [LOCATION] [LOCATION], right?
[08:22.32-08:24.56] Customer: Yes. Perfect. So just give me a [DURATION].
[08:24.61-08:27.63] Agent: Let me just put your address on the portal and submitting the order for you.
[08:27.68-08:30.55] Agent: Then I will let you know for the installation date and everything.
[08:32.20-08:35.76] Customer: Okay, can we go ahead and go ahead.
[08:35.94-08:41.02] Agent: You're going to have to give me your phone number so I can call you back.
[08:41.19-08:44.64] Agent: Exactly, exactly. Before the installation and after the installation.
[08:44.70-08:51.43] Agent: Like I mean in the future, if you have any question, you can just give me a callback whenever you want and I'll be there to assist you as well.
[08:51.45-08:53.50] Customer: Okay, that would be great.
[08:53.63-08:55.20] Agent: And you don't have to worry about that.
[08:55.24-08:59.30] Agent: We will be also send it to you each and everything on your email after this call as well.
[08:59.31-09:02.47] Agent: Okay? Okay, perfect ma'am.
[09:02.50-09:05.48] Agent: So can we go ahead and make an appointment with you to our [OCCUPATION]?
[09:06.53-09:09.60] Customer: Well, and what's the appointment for?
[09:10.50-09:13.64] Agent: We will be just send out the [OCCUPATION] to your business permission.
[09:13.81-09:15.86] Agent: They're going to just replace the modem for you.
[09:15.92-09:17.45] Agent: Because right now you have a services.
[09:17.51-09:20.10] Agent: That is the all one services you are using right now.
[09:20.22-09:24.71] Agent: They're going to visit you, they're going to providing you the new Internet modem and new equipments for you.
[09:24.74-09:25.67] Agent: And that's it.
[09:26.89-09:29.88] Agent: Okay, Perfect. So can we go ahead and now?
[09:30.53-09:34.04] Customer: That would be fine as long as they are with [ORGANIZATION].
[09:34.21-09:37.91] Agent: But you need to have your name and phone number.
[09:38.02-09:41.74] Agent: Exactactly you don't have email all this info to me.
[09:41.80-09:43.17] Customer: Yes, that would be fine.
[09:43.25-09:45.52] Agent: And then we can set up an appointment.
[09:45.69-09:48.31] Agent: Definitely. Definitely. You don't have to worry about that.
[09:48.38-09:51.89] Agent: After this call you have to receive the email from my side as well.
[09:52.05-09:54.16] Agent: First of all, you can not it down my callback number.
[09:54.18-10:01.09] Agent: If in case you have any question you can before the installation and after the installation you can just give me a callack and I'll be there to assist you as well.
[10:01.12-10:03.50] Agent: Okay. All so tell me when you're ready.
[10:03.80-10:15.58] Customer: I'm ready. So my Callback number is [PHONE_NUMBER].
[10:15.61-10:17.35] Customer: That is my callback number.
[10:19.33-10:21.66] Customer: [PHONE_NUMBER]. What is your name?
[10:22.00-10:23.83] Agent: And my name is [PERSON_NAME].
[10:25.97-10:29.52] Agent: Okay, you did say [PHONE_NUMBER], correct?
[10:29.57-10:35.40] Customer: Exactly. Which is [PHONE_NUMBER].
[10:35.50-10:36.57] Agent: Got it. Got it.
[10:36.68-10:38.90] Agent: Okay. Okay, perfect ma'am.
[10:39.01-10:40.11] Agent: So just give me a [DURATION].
[10:40.16-10:43.48] Agent: Let me just put your address on the portal and submitting the order for you.
[10:43.59-10:46.05] Agent: Then let's see what is the first date installation for you?
[10:46.07-10:49.79] Agent: Okay. Okay, just give me a quick [DURATION].
[11:17.03-11:19.70] Agent: And one more thing, ma'yes.
[11:20.00-11:24.86] Agent: So you want, you want to keep that four same numbers, you want to go with the existing numbers?
[11:25.32-11:28.63] Customer: We absolutely have to keep the same numbers.
[11:28.72-11:30.05] Customer: Keep that same numbers.
[11:30.79-11:32.41] Customer: Go ahead. Go, Go ahead.
[11:33.00-11:37.74] Customer: Well, we've been in business for [DURATION] [DURATION], so I don't want to change my number.
[11:38.04-11:40.04] Agent: No, no, we will be not changing your number.
[11:40.09-11:44.50] Agent: But the thing is that right now this promotion is only for a new customer.
[11:44.53-11:45.58] Agent: So what can I do for you?
[11:45.61-11:50.86] Agent: I'm gonna just create a new account for you because as I show you, you are a new customer from the [ORGANIZATION] records.
[11:50.89-11:54.74] Agent: Okay. Just for as I show you, nothing else.
[11:54.81-11:55.54] Agent: Okay.
[11:57.33-12:00.43] Customer: Well, I mean as long as I don't lose my new numbers.
[12:00.56-12:07.72] Customer: Exactly, you don't don't lose my numbers, you don't lose your services, you don't lose your numbers or anything like that.
[12:08.01-12:14.25] Agent: Okay, Let me tell you what is the process we have to follow that first of all, we will be send out the [OCCUPATION] to your place.
[12:14.38-12:22.17] Agent: They're going to providing you the new Internet modem, new equipments and four new numbers for you once this installation is going to be complete.
[12:22.34-12:27.54] Agent: Right now I'm gonna providing you the number about the [ORGANIZATION] [ORGANIZATION] like active to active migration number.
[12:27.64-12:28.76] Customer: And my number as well.
[12:28.81-12:30.03] Customer: You do have my number as well.
[12:30.06-12:41.75] Agent: Right now, once this installation is going to be complete, you can simply just give me a callack and I'm going to just help you with that to migrate your four new numbers to their existing numbers for you.
[12:41.84-12:43.85] Agent: Once the installation is going to be complete, then.
[12:43.88-12:46.46] Customer: Okay. No, I can't take a chance of that.
[12:46.63-12:49.30] Customer: I can't let my new numbers be gone.
[12:49.35-12:52.17] Customer: I mean my old numbers ever be changed.
[12:52.88-12:55.79] Agent: No, no, they will be not changing your old number or anything like that.
[12:55.84-12:58.17] Agent: But just for the temporary installation.
[12:58.63-13:04.03] Agent: Once the installation is going to be complete, then you can simply just give me a callb back.
[13:04.13-13:09.00] Agent: Once my [OCCUPATION] will leave you simply just give me a callb back and I'll be there to assist you.
[13:09.02-13:15.03] Agent: I'm going to just migrate your four new numbers to their old one numbers for you.
[13:15.13-13:16.98] Agent: You don't have to worry about that.
[13:19.20-13:24.13] Customer: I can't let my business phone lines a minute.
[13:25.53-13:31.47] Agent: Whenever the customer give you a call, then they're going to show you with the existing name or anything like that.
[13:31.50-13:32.46] Agent: There will be no show up.
[13:32.50-13:37.10] Agent: They will be not interrupt to your business name or business website or anything like that.
[13:37.22-13:39.33] Agent: This is just for the temporary installation.
[13:39.47-13:41.67] Customer: You can just keep the same number as well.
[13:43.70-13:48.70] Agent: Okay, so are you available [TIME] exactly, ma'am.
[13:48.74-13:52.96] Agent: Whenever you want, you can just simply give me a call back and I'll be there to assist you.
[13:53.64-14:00.84] Customer: Okay? Because I can't let him lose my old numbers for even a minute.
[14:01.02-14:02.97] Agent: Exactly. You don't have to worry about that.
[14:03.00-14:12.57] Agent: Once this installation is going to be complete, then you can simply just give me a call back and I'm going to be help you with that to migrate your four new numbers to their old one numbers for you.
[14:12.59-14:13.26] Agent: Okay?
[14:15.92-14:16.81] Customer: Well, I don't know.
[14:16.83-14:18.31] Customer: I don't feel good about that.
[14:18.40-14:29.82] Customer: Because I can't let my old numbers not be to where if someone calls me at any minute that it will ring and we can answer it, right?
[14:29.88-14:31.65] Agent: But you don't lose your numbers.
[14:31.74-14:34.55] Agent: You don't lose your business name, business website.
[14:34.70-14:38.03] Agent: We will be just simply installing a four new numbers for you.
[14:38.14-14:47.59] Agent: Once the installation is going to be installed, then simply you can just give me a call back and I'll be there and I'm going to just migrate your new numbers to their own 1 numbers for you.
[14:47.75-14:50.90] Customer: You already have me and you can do that.
[14:50.95-14:53.66] Customer: I don't need the [OCCUPATION] to be here when we do it.
[14:53.71-15:00.57] Agent: No, no. They did not show you show up again for to your business promises they work from the [ORGANIZATION] [ORGANIZATION] and that's it.
[15:00.68-15:02.05] Agent: They will be not show up.
[15:03.75-15:11.13] Customer: All right, so what proceduremy and you going to go through to get my old numbers to bringing through.
[15:11.43-15:19.76] Customer: I'm gonna just call the [ORGANIZATION] [ORGANIZATION] once your installation is going to be complete and simply I'm going to just call the [ORGANIZATION] [ORGANIZATION].
[15:19.87-15:22.30] Customer: Then I will let the [ORGANIZATION] [ORGANIZATION] know.
[15:22.40-15:23.48] Customer: This is new numbers.
[15:23.55-15:27.24] Customer: Please migrate that for new numbers to old one numbers for you.
[15:27.31-15:29.68] Agent: They're going to simply just migrate that for you.
[15:30.18-15:33.83] Customer: Okay, perfect. That could work.
[15:33.90-15:36.62] Agent: But we're going to have to do it on the weekend.
[15:36.75-15:39.21] Agent: On either a Saturday or a Sunday.
[15:39.76-15:43.66] Customer: Definitely I can make it for you on Saturday.
[15:43.77-15:50.02] Agent: Okay. Okay, perfect. So can you please tell me that like one thing, what type of business it is?
[15:51.57-15:52.87] Customer: Can I tell you one thing?
[15:52.92-15:53.78] Agent: What sir?
[15:55.09-15:56.73] Agent: What type of business it is?
[15:56.76-15:59.36] Agent: Like what type of business you'running right now?
[15:59.54-16:00.62] Customer: We sell
[16:03.16-16:08.59] Customer: office equipment, we sell copiers, facts, printers, scanners, all in one machines.
[16:08.96-16:11.93] Agent: That it a resale scanner or just scanner?
[16:12.67-16:16.58] Customer: It's all retail. Retail office, right?
[16:17.03-16:17.77] Customer: Yes,
[16:19.15-16:23.70] Agent: got it ma'so. Let me just review order one more time for you.
[16:24.03-16:41.62] Agent: We will be just installing us for new numbers, brand new numbers and 600 megabyte per [DURATION] for the Internet speed plus 2 plus 4 phone line plus Wi Fi hotspot, lessus business TV which includes the 65 plus channels plus HD boxes.
[16:41.78-16:47.51] Agent: O and your bill is going to be $[MONEY_AMOUNT] per [DURATION] including each and everything.
[16:47.57-16:52.64] Customer: Okay, including what? Including each and everything.
[16:53.30-17:00.52] Agent: Including the taxes, including four phone lines, HD box, two TVS and everything.
[17:01.45-17:02.30] Customer: Okay.
[17:04.16-17:08.11] Agent: So that existing account is under your name or with someone names?
[17:09.24-17:14.51] Customer: Well, it's under [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is our corporate name.
[17:14.85-17:19.33] Customer: [ORGANIZATION] doing business as [ORGANIZATION] [ORGANIZATION].
[17:19.48-17:21.59] Customer: That's the name it's under now.
[17:21.72-17:24.90] Agent: And I would be the person you would talk to about it.
[17:25.29-17:29.27] Agent: Got it. But I'm talking about the point of contact name.
[17:29.32-17:33.47] Agent: That point of contact name is under your name or with someone name it is.
[17:33.53-17:35.52] Customer: That is you got it ma'am.
[17:35.62-17:37.49] Agent: So I cannot use your name.
[17:37.91-17:41.62] Agent: Can I get simply any business name I can mention on the portal.
[17:43.32-17:49.13] Agent: Any other business name, any alternative name like I can mention on my portal right now?
[17:51.76-17:56.08] Agent: You mean any other contract name and the other contact name.
[17:56.12-17:57.47] Agent: Right, Any other contact name.
[17:57.52-17:59.87] Agent: Do you have your daughter, do you have your son?
[17:59.93-18:03.30] Customer: I can mention on the name for my portal just for the billing.
[18:03.88-18:06.26] Customer: It could be [PERSON_NAME] [PERSON_NAME].
[18:06.88-18:14.07] Customer: What name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name [PERSON_NAME].
[18:14.17-18:16.93] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[18:17.12-18:20.84] Agent: But I think that we just.
[18:20.91-18:24.65] Customer: Last time we switched it it was under his name.
[18:25.08-18:27.30] Customer: But I'm the contact person.
[18:28.64-18:32.80] Agent: Got it. But the thing is that I cannot use that [PERSON_NAME] [PERSON_NAME] name.
[18:32.86-18:37.63] Agent: Can I get any alternative name like your daughter names or yours?
[18:37.72-18:41.77] Customer: Any. I have no kids, no kids whatsoever.
[18:41.91-18:44.35] Customer: It s me and my [MARITAL_STATUS] owned the company.
[18:45.05-18:49.92] Customer: Okay. It was under my name and we switched it now to under his name.
[18:50.06-18:52.23] Customer: I have no other name to give you.
[18:52.36-18:56.61] Agent: So can I switch the name your your [MARITAL_STATUS] to your.
[18:58.90-19:02.00] Customer: If it works with [ORGANIZATION], that's fine with me.
[19:02.19-19:07.12] Agent: Yes, that is because your existing account is not mentioned on your name, right?
[19:07.79-19:09.06] Customer: I don't believe so.
[19:09.12-19:11.09] Customer: I believe it's under his name.
[19:11.22-19:14.01] Agent: Go it ma'am. So can I have your first and last name please?
[19:14.51-19:19.92] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name?
[19:20.38-19:22.57] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Got it.
[19:23.16-19:26.34] Customer: Y oay yeah, I already.
[19:26.45-19:30.46] Agent: So what name you want to suggest me for the business I can mention on the portal?
[19:32.24-19:38.26] Customer: You can put my name then then [PERSON_NAME] [PERSON_NAME].
[19:38.29-19:42.03] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And after that?
[19:42.92-19:48.27] Agent: [ORGANIZATION] or anything like that I can mention We're a [ORGANIZATION] [ORGANIZATION].
[19:50.09-19:55.98] Customer: What? [ORGANIZATION] [ORGANIZATION]. No, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[19:58.12-20:03.08] Agent: [ORGANIZATION] Got it. So what email you want to provide me?
[20:03.18-20:18.16] Customer: Any alternative email like your personal email I cannot use [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[20:20.18-20:21.81] Customer: Just give me [EMAIL_ADDRESS]
[20:24.79-20:29.96] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] yes,
[20:31.46-20:37.16] Agent: got it. So just to make sure this email is not mentioned on your existing account, right?
[20:41.66-20:44.29] Customer: I don't believe so, but I'm not positive.
[20:44.38-20:45.77] Agent: I would have to check.
[20:47.11-20:49.72] Customer: Is there is any way you can check it out right now?
[20:50.62-20:53.24] Agent: No, I can't sir, because I
[20:54.66-20:55.40] Agent: problem.
[20:56.83-21:01.29] Agent: If this email is already mentioned on your existing account then what can I do for you?
[21:01.38-21:05.15] Customer: I'm going to simply give you a callb back and you can provide me any alternative email.
[21:05.17-21:07.87] Customer: Okay? All right, that'be fine.
[21:08.29-21:11.51] Agent: Perfect, ma'am. So can I get your cell phone numbers?
[21:11.56-21:15.22] Agent: Once my [OCCUPATION] will be arrived to your business, they're going to directly in touch with you.
[21:15.92-21:34.14] Customer: [PHONE_NUMBER] and now I do want to say that we have two cell phones from [ORGANIZATION].
[21:34.72-21:46.06] Customer: Oh, got it. And I believe that bill right now is in my personal name but I'm not positive.
[21:46.13-21:50.90] Agent: I'd have to check that out because we just got them [DURATION] [DURATION] [DURATION] ago.
[21:52.12-21:57.14] Agent: Okay, you got. I totally understand that you already have two cell phones as well, right?
[21:58.83-22:01.28] Customer: We've already got two cell phones.
[22:01.35-22:03.27] Agent: Yes, I got it.
[22:03.41-22:08.92] Agent: And your cell phones, that bill is going to be separate or you are paying the combined bill?
[22:09.11-22:11.09] Customer: It's separate. It's separate.
[22:11.14-22:13.37] Agent: How much you are paying for the cell phone bill?
[22:13.79-22:18.44] Customer: I think that's like a [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION].
[22:18.94-22:20.77] Customer: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION]?
[22:21.59-22:25.12] Agent: Yes. Oh, I got it.
[22:25.89-22:28.86] Agent: So just give me a [DURATION].
[22:29.04-22:31.66] Agent: Let me check the prices about the cell phones right now.
[22:31.68-22:53.09] Agent: Okay. Okaybe cell phones [ORGANIZATION]
[23:27.48-23:28.31] Unknown: simple
[23:31.81-23:33.94] Unknown: within 5 minutesack.
[24:35.42-24:38.76] Agent: Hello? Just give me a [DURATION] ma'am.
[24:38.86-24:39.60] Customer: Just give me a [DURATION].
[24:39.62-24:41.03] Customer: Okay. Right.
[25:34.57-25:42.85] Agent: Hello? Yes. Yes. So ma'am, I'll talk to my [OCCUPATION] each and everything about the cell phone and all.
[25:43.03-25:53.35] Agent: They're gonna just give you a callb back within [DURATION] [DURATION] after this call and you can let them know each and everything about the cell phones and this order as well.
[25:53.55-25:58.94] Agent: You can just let them know I'm going to just create a new account for new promotion plans.
[25:59.07-26:00.88] Agent: Okay. Did you understand?
[26:01.42-26:03.23] Customer: I believe so, yes.
[26:03.29-26:05.54] Customer: So they're calling me back in [DURATION] [DURATION]?
[26:05.64-26:18.04] Agent: Yes, they're going to give you a callb back within [DURATION] [DURATION] and you can just let them know we have they're gonna just let you know we are installing a four new numbers for you and they're gonna just also let you know for active active migration for your phone lines.
[26:18.07-26:20.27] Customer: I mean, they're going to migrate that number for you.
[26:20.42-26:26.16] Agent: Okay. They're going to tell you about the business TV plus two HD boxes and each and everything.
[26:26.20-26:31.05] Agent: They'will let you know and my [OCCUPATION] will be also let you know about the installation date for you.
[26:31.07-26:32.83] Customer: Okay. Within [DURATION] [DURATION].
[26:33.37-26:36.42] Agent: Okay. And ask for [PERSON_NAME] [PERSON_NAME].
[26:36.96-26:41.70] Agent: Exactly. Thank you. So they're going to give you a callb back within [DURATION] [DURATION].
[26:41.81-26:43.69] Agent: Okay. All right, bye.
[26:43.71-26:45.98] Customer: By this is the best number to reach you back.
[26:46.05-26:51.70] Customer: [PHONE_NUMBER]. I can give you a callback within 4 yearelf.
[26:52.43-26:56.02] Customer: That is correct. No, the number you just said is correct.
[26:56.19-26:58.95] Agent: Perfect, ma'am. So they're going to give you a callb back within [DURATION] [DURATION].
[26:58.99-27:00.65] Agent: Okay. All right, bye.
[27:00.72-27:01.32] Customer: Perfect, thank you.","Hello? Yes, hi, this [PERSON_NAME] with [ORGANIZATION]. How are you doing today? I'm fine, how can I help you? Perfect. And this is [PERSON_NAME] about the phone lines and Internet services. Can I talk to the person in charge please? Well, that would be me, sir. We are already with [ORGANIZATION]. Exactly, I know that, ma'am. That's why I'm calling you, because I'm taking care of your account. I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION]. The thing is that I have some very good news for you be","Hello? Yes, hi, this [PERSON_NAME] with [ORGANIZATION]. How are you doing today? I'm fine, how can I help you? Perfect. And this is [PERSON_NAME] about the phone lines and Internet services. Can I talk to the person in charge please? Well, that would be me, sir. We are already with [ORGANIZATION]. Exactly, I know that, ma'am. That's why I'm calling you, because I'm taking care of your account. I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION]. The thing is that I have some very good news for you because as you are a customer a long time with the [ORGANIZATION] part, [ORGANIZATION] rates are recently dropped down up to 60 to 65% and I'm gonna help you with that to drop down your monthly bills, basically. Okay, to help us do what now? To help you with that. To lower down your monthly bills, basically. Okay, so I'm calling to your business which is [EMAIL_ADDRESS] [EMAIL_ADDRESS], that is correct, right? Yes. Which is located at [LOCATION] [LOCATION] [LOCATION] and the suite number is [LOCATION] with the zip code is [LOCATION], right? Yes, yes, perfect ma'am. And the thing is that you do have a services with [ORGANIZATION] at this point of time, correct? Right, yes. So basically can you please tell me that like one thing, how many phone lines do you have? Right now we have four. Four phone and one Internet, right? That's s correct. Perfect. And do you remember that like how much you are paying right now? Then I will let you know how much is the total bill before you drop down. I don't know off the top of my head how much we're paying. No rough idea. Well, for the whole bill that we get from [ORGANIZATION], probably around $[MONEY_AMOUNT] [DURATION] [DURATION]. That include two tvs and Internet and four phone lines. O. I got it. So what about if I'm offering you for your each phone line the bill is going to be for you drop down only and only just $[MONEY_AMOUNT] [DURATION] [DURATION]. Along with free local and long distance calling, absolutely free. 35 plus business calling features as well. And also whenever you want you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well. For eachone line including the taxes bill is going to be droped down for $[MONEY_AMOUNT] [DURATION] [DURATION] plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION] plus [MONEY_AMOUNT] [DURATION] [DURATION] for the WI fi hotspot. I mean the $[MONEY_AMOUNT] [DURATION] [DURATION] you will be getting the speed of 600 megabytes. And you already got two TVS as well, right? Yes. And two screens as well, right. Two what, sir? Two HD boxes as well. I mean the TV. Right? TV screens. We have two TVS. Yes. And two screens as well,. Right? I don't know what you mean. What you mean when you say two screen HD box. I mean. Yes. Right. Yep. Yes. Yes. Y. So basically your total bill is going to be for one TV. I'm sorry? Two TVs, two screens, plus 600 megabyte per [DURATION] for the Internet speed as well. So your bill is going to be only and only. Just give me a [DURATION]. Let me tell you. So your bill is going to be only and only $[MONEY_AMOUNT] per [DURATION], including the two tvs, two screens plus HD boxes, two plus 600 megabyte per [DURATION] for the Internet fees, plus the two phone lines as well. So I'm gonna offer you plus the business TV which includes the 65 plus H ofD channels are in this bill. So the total bill is going to be $[MONEY_AMOUNT] per [DURATION], including all the taxes. And this bill will be locked in price for next [DURATION] [DURATION] for you as well. Is that sounds good to you? Okay, well, that could be fine, except we don't have a contract now, so I wouldn't sign a contract. No, there is no contract. Also, there is no contract. Okay. Without inst. Yes. Without any installation fee or without any kind of contract I'm offering you. Okay, that sounds good. So you're with [ORGANIZATION], right? Right. That's why I'm calling you because I'm taking care of your account. I'm going to help you with that to drop down your monthly bills as well because the [ORGANIZATION] rates are recently dropped down up to 60 to 65%. That's why you got it? Yes. Perfect. So basically the thing is that you got two phones and two tvs, two screens, and you are paying right now round about more than $[MONEY_AMOUNT] per [DURATION], right? Yes. We have four phone lines. Yes. You have four phone lines, right? Yes. Oh, I'm sorry. Really do apologize that I was thinking that you have two phone lines. Just give me a [DURATION]. I'm just adding you with the four phone lines. Okay. Okay. Then your bill is going to be. Just let me check. Stay with me. Just give me a good [DURATION]. Okay. So you have four phone lines, right? Correct. Perfect. Got it. Just give me a [DURATION]. So, ma'am, here is the bill for your four phone lines, plus business TV including 65 plus HD channels, plus two HD boxes, two tvs, 600 megabte per [DURATION] for their Internet speed. That'for phone line, wif fi hotspot. Including the taxes, your bill is going to be $[MONEY_AMOUNT] per [DURATION] for this bill is going to be locked in price for next [DURATION] [DURATION] for you. So is that sounds good to you? For next [DURATION] [DURATION] your bill is going to be $[MONEY_AMOUNT] per [DURATION]. That sounds better. Yesh huh. Perfect ma'am. So basically the thing is that I'm gonna just go ahead and make an appointment with you tober [OCCUPATION]. They're gonna visit you, they're going to providing you the Internet moreem. I mean the new equipment and new Internet for you. Okay. Without any installation fee, without any kind of contract. Okay ma'am. Okay. And your [ORGANIZATION]. Right. And I have your business name which is [EMAIL_ADDRESS] [EMAIL_ADDRESS] which is located at with the suite be [LOCATION] [LOCATION] with a zip code [LOCATION] [LOCATION], right? Yes. Perfect. So just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Then I will let you know for the installation date and everything. Okay, can we go ahead and go ahead. You're going to have to give me your phone number so I can call you back. Exactly, exactly. Before the installation and after the installation. Like I mean in the future, if you have any question, you can just give me a callback whenever you want and I'll be there to assist you as well. Okay, that would be great. And you don't have to worry about that. We will be also send it to you each and everything on your email after this call as well. Okay? Okay, perfect ma'am. So can we go ahead and make an appointment with you to our [OCCUPATION]? Well, and what's the appointment for? We will be just send out the [OCCUPATION] to your business permission. They're going to just replace the modem for you. Because right now you have a services. That is the all one services you are using right now. They're going to visit you, they're going to providing you the new Internet modem and new equipments for you. And that's it. Okay, Perfect. So can we go ahead and now? That would be fine as long as they are with [ORGANIZATION]. But you need to have your name and phone number. Exactactly you don't have email all this info to me. Yes, that would be fine. And then we can set up an appointment. Definitely. Definitely. You don't have to worry about that. After this call you have to receive the email from my side as well. First of all, you can not it down my callback number. If in case you have any question you can before the installation and after the installation you can just give me a callack and I'll be there to assist you as well. Okay. All so tell me when you're ready. I'm ready. So my Callback number is [PHONE_NUMBER]. That is my callback number. [PHONE_NUMBER]. What is your name? And my name is [PERSON_NAME]. Okay, you did say [PHONE_NUMBER], correct? Exactly. Which is [PHONE_NUMBER]. Got it. Got it. Okay. Okay, perfect ma'am. So just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Then let's see what is the first date installation for you? Okay. Okay, just give me a quick [DURATION]. And one more thing, ma'yes. So you want, you want to keep that four same numbers, you want to go with the existing numbers? We absolutely have to keep the same numbers. Keep that same numbers. Go ahead. Go, Go ahead. Well, we've been in business for [DURATION] [DURATION], so I don't want to change my number. No, no, we will be not changing your number. But the thing is that right now this promotion is only for a new customer. So what can I do for you? I'm gonna just create a new account for you because as I show you, you are a new customer from the [ORGANIZATION] records. Okay. Just for as I show you, nothing else. Okay. Well, I mean as long as I don't lose my new numbers. Exactly, you don't don't lose my numbers, you don't lose your services, you don't lose your numbers or anything like that. Okay, Let me tell you what is the process we have to follow that first of all, we will be send out the [OCCUPATION] to your place. They're going to providing you the new Internet modem, new equipments and four new numbers for you once this installation is going to be complete. Right now I'm gonna providing you the number about the [ORGANIZATION] [ORGANIZATION] like active to active migration number. And my number as well. You do have my number as well. Right now, once this installation is going to be complete, you can simply just give me a callack and I'm going to just help you with that to migrate your four new numbers to their existing numbers for you. Once the installation is going to be complete, then. Okay. No, I can't take a chance of that. I can't let my new numbers be gone. I mean my old numbers ever be changed. No, no, they will be not changing your old number or anything like that. But just for the temporary installation. Once the installation is going to be complete, then you can simply just give me a callb back. Once my [OCCUPATION] will leave you simply just give me a callb back and I'll be there to assist you. I'm going to just migrate your four new numbers to their old one numbers for you. You don't have to worry about that. I can't let my business phone lines a minute. Whenever the customer give you a call, then they're going to show you with the existing name or anything like that. There will be no show up. They will be not interrupt to your business name or business website or anything like that. This is just for the temporary installation. You can just keep the same number as well. Okay, so are you available [TIME] exactly, ma'am. Whenever you want, you can just simply give me a call back and I'll be there to assist you. Okay? Because I can't let him lose my old numbers for even a minute. Exactly. You don't have to worry about that. Once this installation is going to be complete, then you can simply just give me a call back and I'm going to be help you with that to migrate your four new numbers to their old one numbers for you. Okay? Well, I don't know. I don't feel good about that. Because I can't let my old numbers not be to where if someone calls me at any minute that it will ring and we can answer it, right? But you don't lose your numbers. You don't lose your business name, business website. We will be just simply installing a four new numbers for you. Once the installation is going to be installed, then simply you can just give me a call back and I'll be there and I'm going to just migrate your new numbers to their own 1 numbers for you. You already have me and you can do that. I don't need the [OCCUPATION] to be here when we do it. No, no. They did not show you show up again for to your business promises they work from the [ORGANIZATION] [ORGANIZATION] and that's it. They will be not show up. All right, so what proceduremy and you going to go through to get my old numbers to bringing through. I'm gonna just call the [ORGANIZATION] [ORGANIZATION] once your installation is going to be complete and simply I'm going to just call the [ORGANIZATION] [ORGANIZATION]. Then I will let the [ORGANIZATION] [ORGANIZATION] know. This is new numbers. Please migrate that for new numbers to old one numbers for you. They're going to simply just migrate that for you. Okay, perfect. That could work. But we're going to have to do it on the weekend. On either a Saturday or a Sunday. Definitely I can make it for you on Saturday. Okay. Okay, perfect. So can you please tell me that like one thing, what type of business it is? Can I tell you one thing? What sir? What type of business it is? Like what type of business you'running right now? We sell office equipment, we sell copiers, facts, printers, scanners, all in one machines. That it a resale scanner or just scanner? It's all retail. Retail office, right? Yes, got it ma'so. Let me just review order one more time for you. We will be just installing us for new numbers, brand new numbers and 600 megabyte per [DURATION] for the Internet speed plus 2 plus 4 phone line plus Wi Fi hotspot, lessus business TV which includes the 65 plus channels plus HD boxes. O and your bill is going to be $[MONEY_AMOUNT] per [DURATION] including each and everything. Okay, including what? Including each and everything. Including the taxes, including four phone lines, HD box, two TVS and everything. Okay. So that existing account is under your name or with someone names? Well, it's under [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is our corporate name. [ORGANIZATION] doing business as [ORGANIZATION] [ORGANIZATION]. That's the name it's under now. And I would be the person you would talk to about it. Got it. But I'm talking about the point of contact name. That point of contact name is under your name or with someone name it is. That is you got it ma'am. So I cannot use your name. Can I get simply any business name I can mention on the portal. Any other business name, any alternative name like I can mention on my portal right now? You mean any other contract name and the other contact name. Right, Any other contact name. Do you have your daughter, do you have your son? I can mention on the name for my portal just for the billing. It could be [PERSON_NAME] [PERSON_NAME]. What name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. But I think that we just. Last time we switched it it was under his name. But I'm the contact person. Got it. But the thing is that I cannot use that [PERSON_NAME] [PERSON_NAME] name. Can I get any alternative name like your daughter names or yours? Any. I have no kids, no kids whatsoever. It s me and my [MARITAL_STATUS] owned the company. Okay. It was under my name and we switched it now to under his name. I have no other name to give you. So can I switch the name your your [MARITAL_STATUS] to your. If it works with [ORGANIZATION], that's fine with me. Yes, that is because your existing account is not mentioned on your name, right? I don't believe so. I believe it's under his name. Go it ma'am. So can I have your first and last name please? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Got it. Y oay yeah, I already. So what name you want to suggest me for the business I can mention on the portal? You can put my name then then [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And after that? [ORGANIZATION] or anything like that I can mention We're a [ORGANIZATION] [ORGANIZATION]. What? [ORGANIZATION] [ORGANIZATION]. No, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] Got it. So what email you want to provide me? Any alternative email like your personal email I cannot use [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Just give me [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] yes, got it. So just to make sure this email is not mentioned on your existing account, right? I don't believe so, but I'm not positive. I would have to check. Is there is any way you can check it out right now? No, I can't sir, because I problem. If this email is already mentioned on your existing account then what can I do for you? I'm going to simply give you a callb back and you can provide me any alternative email. Okay? All right, that'be fine. Perfect, ma'am. So can I get your cell phone numbers? Once my [OCCUPATION] will be arrived to your business, they're going to directly in touch with you. [PHONE_NUMBER] and now I do want to say that we have two cell phones from [ORGANIZATION]. Oh, got it. And I believe that bill right now is in my personal name but I'm not positive. I'd have to check that out because we just got them [DURATION] [DURATION] [DURATION] ago. Okay, you got. I totally understand that you already have two cell phones as well, right? We've already got two cell phones. Yes, I got it. And your cell phones, that bill is going to be separate or you are paying the combined bill? It's separate. It's separate. How much you are paying for the cell phone bill? I think that's like a [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION]. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION]? Yes. Oh, I got it. So just give me a [DURATION]. Let me check the prices about the cell phones right now. Okay. Okaybe cell phones [ORGANIZATION] simple within 5 minutesack. Hello? Just give me a [DURATION] ma'am. Just give me a [DURATION]. Okay. Right. Hello? Yes. Yes. So ma'am, I'll talk to my [OCCUPATION] each and everything about the cell phone and all. They're gonna just give you a callb back within [DURATION] [DURATION] after this call and you can let them know each and everything about the cell phones and this order as well. You can just let them know I'm going to just create a new account for new promotion plans. Okay. Did you understand? I believe so, yes. So they're calling me back in [DURATION] [DURATION]? Yes, they're going to give you a callb back within [DURATION] [DURATION] and you can just let them know we have they're gonna just let you know we are installing a four new numbers for you and they're gonna just also let you know for active active migration for your phone lines. I mean, they're going to migrate that number for you. Okay. They're going to tell you about the business TV plus two HD boxes and each and everything. They'will let you know and my [OCCUPATION] will be also let you know about the installation date for you. Okay. Within [DURATION] [DURATION]. Okay. And ask for [PERSON_NAME] [PERSON_NAME]. Exactly. Thank you. So they're going to give you a callb back within [DURATION] [DURATION]. Okay. All right, bye. By this is the best number to reach you back. [PHONE_NUMBER]. I can give you a callback within 4 yearelf. That is correct. No, the number you just said is correct. Perfect, ma'am. So they're going to give you a callb back within [DURATION] [DURATION]. Okay. All right, bye. Perfect, thank you."
173,2207,US_TELECOM_100_AH_(57),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(57)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.90174896,0.9017489813193228,1635.0,3426,3426,2.095412844036697,216,10,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.122,313,189,122,0,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.14-00:03.71] Agent: Hello? Yes, hi, this [PERSON_NAME] with [ORGANIZATION].
[00:03.74-00:05.09] Agent: How are you doing today?
[00:05.27-00:07.53] Customer: I'm fine, how can I help you?
[00:07.67-00:11.09] Agent: Perfect. And this is [PERSON_NAME] about the phone lines and Internet services.
[00:11.15-00:13.20] Customer: Can I talk to the person in charge please?
[00:13.54-00:15.02] Agent: Well, that would be me, sir.
[00:15.10-00:17.38] Agent: We are already with [ORGANIZATION].
[00:17.52-00:18.89] Agent: Exactly, I know that, ma'am.
[00:18.91-00:21.54] Agent: That's why I'm calling you, because I'm taking care of your account.
[00:21.60-00:23.51] Agent: I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:23.70-00:38.69] Agent: The thing is that I have some very good news for you because as you are a customer a long time with the [ORGANIZATION] part, [ORGANIZATION] rates are recently dropped down up to 60 to 65% and I'm gonna help you with that to drop down your monthly bills, basically.
[00:38.75-00:42.45] Customer: Okay, to help us do what now?
[00:42.63-00:43.82] Agent: To help you with that.
[00:43.88-00:46.52] Agent: To lower down your monthly bills, basically.
[00:48.09-00:54.59] Agent: Okay, so I'm calling to your business which is [EMAIL_ADDRESS] [EMAIL_ADDRESS], that is correct, right?
[00:54.94-01:05.94] Customer: Yes. Which is located at [LOCATION] [LOCATION] [LOCATION] and the suite number is [LOCATION] with the zip code is [LOCATION], right?
[01:06.03-01:07.99] Customer: Yes, yes, perfect ma'am.
[01:08.09-01:11.85] Agent: And the thing is that you do have a services with [ORGANIZATION] at this point of time, correct?
[01:11.92-01:17.86] Agent: Right, yes. So basically can you please tell me that like one thing, how many phone lines do you have?
[01:17.91-01:20.73] Customer: Right now we have four.
[01:21.11-01:23.22] Customer: Four phone and one Internet, right?
[01:23.97-01:26.48] Customer: That's s correct. Perfect.
[01:26.61-01:30.03] Agent: And do you remember that like how much you are paying right now?
[01:30.06-01:33.39] Agent: Then I will let you know how much is the total bill before you drop down.
[01:35.33-01:38.30] Customer: I don't know off the top of my head how much we're paying.
[01:38.36-01:40.56] Customer: No rough idea.
[01:42.61-01:52.65] Customer: Well, for the whole bill that we get from [ORGANIZATION], probably around $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:52.79-01:55.80] Agent: That include two tvs and
[01:57.06-01:60.00] Agent: Internet and four phone lines.
[02:00.66-02:02.14] Customer: O. I got it.
[02:02.30-02:11.16] Agent: So what about if I'm offering you for your each phone line the bill is going to be for you drop down only and only just $[MONEY_AMOUNT] [DURATION] [DURATION].
[02:12.62-02:17.24] Agent: Along with free local and long distance calling, absolutely free.
[02:17.59-02:20.57] Agent: 35 plus business calling features as well.
[02:20.74-02:28.16] Agent: And also whenever you want you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well.
[02:28.19-02:43.92] Agent: For eachone line including the taxes bill is going to be droped down for $[MONEY_AMOUNT] [DURATION] [DURATION] plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION] plus [MONEY_AMOUNT] [DURATION] [DURATION] for the WI fi hotspot.
[02:44.03-02:48.85] Agent: I mean the $[MONEY_AMOUNT] [DURATION] [DURATION] you will be getting the speed of 600 megabytes.
[02:48.98-02:52.25] Agent: And you already got two TVS as well, right?
[02:52.94-02:56.16] Customer: Yes. And two screens as well, right.
[02:57.43-03:00.92] Agent: Two what, sir? Two HD boxes as well.
[03:00.95-03:02.02] Agent: I mean the TV.
[03:02.12-03:04.44] Agent: Right? TV screens.
[03:05.82-03:07.07] Customer: We have two TVS.
[03:07.13-03:09.31] Customer: Yes. And two screens as well,.
[03:09.34-03:11.94] Customer: Right? I don't know what you mean.
[03:12.28-03:15.65] Agent: What you mean when you say two screen HD box.
[03:15.68-03:19.46] Customer: I mean. Yes. Right.
[03:19.84-03:22.09] Customer: Yep. Yes. Yes. Y.
[03:22.88-03:28.13] Agent: So basically your total bill is going to be for one TV.
[03:28.20-03:34.67] Agent: I'm sorry? Two TVs, two screens, plus 600 megabyte per [DURATION] for the Internet speed as well.
[03:34.85-03:38.69] Agent: So your bill is going to be only and only.
[03:39.03-03:40.00] Customer: Just give me a [DURATION].
[03:40.03-03:41.09] Customer: Let me tell you.
[03:43.35-03:58.57] Agent: So your bill is going to be only and only $[MONEY_AMOUNT] per [DURATION], including the two tvs, two screens plus HD boxes, two plus 600 megabyte per [DURATION] for the Internet fees, plus the two phone lines as well.
[03:58.76-04:05.38] Agent: So I'm gonna offer you plus the business TV which includes the 65 plus H ofD channels are in this bill.
[04:05.53-04:11.05] Agent: So the total bill is going to be $[MONEY_AMOUNT] per [DURATION], including all the taxes.
[04:11.19-04:15.69] Agent: And this bill will be locked in price for next [DURATION] [DURATION] for you as well.
[04:15.81-04:17.43] Agent: Is that sounds good to you?
[04:17.96-04:24.32] Customer: Okay, well, that could be fine, except we don't have a contract now, so I wouldn't sign a contract.
[04:24.50-04:26.26] Customer: No, there is no contract.
[04:26.56-04:28.23] Customer: Also, there is no contract.
[04:28.64-04:32.34] Customer: Okay. Without inst. Yes.
[04:32.45-04:36.50] Agent: Without any installation fee or without any kind of contract I'm offering you.
[04:38.69-04:40.61] Customer: Okay, that sounds good.
[04:40.76-04:42.79] Agent: So you're with [ORGANIZATION], right?
[04:42.96-04:46.00] Agent: Right. That's why I'm calling you because I'm taking care of your account.
[04:46.05-04:54.29] Agent: I'm going to help you with that to drop down your monthly bills as well because the [ORGANIZATION] rates are recently dropped down up to 60 to 65%.
[04:54.35-04:55.19] Agent: That's why
[04:57.75-05:00.32] Customer: you got it? Yes.
[05:01.90-05:17.74] Agent: Perfect. So basically the thing is that you got two phones and two tvs, two screens, and you are paying right now round about more than $[MONEY_AMOUNT] per [DURATION], right?
[05:17.92-05:19.84] Customer: Yes. We have four phone lines.
[05:19.91-05:22.42] Agent: Yes. You have four phone lines, right?
[05:22.60-05:24.82] Customer: Yes. Oh, I'm sorry.
[05:24.93-05:29.40] Agent: Really do apologize that I was thinking that you have two phone lines.
[05:29.46-05:30.27] Customer: Just give me a [DURATION].
[05:30.32-05:32.26] Agent: I'm just adding you with the four phone lines.
[05:32.29-05:35.83] Agent: Okay. Okay. Then your bill is going to be.
[05:35.88-05:36.64] Agent: Just let me check.
[05:36.69-05:37.87] Agent: Stay with me.
[06:05.70-06:07.05] Customer: Just give me a good [DURATION].
[06:07.10-06:07.76] Customer: Okay.
[06:41.29-06:43.67] Agent: So you have four phone lines, right?
[06:44.20-06:46.56] Customer: Correct. Perfect. Got it.
[06:46.61-06:47.79] Customer: Just give me a [DURATION].
[07:19.01-07:32.15] Agent: So, ma'am, here is the bill for your four phone lines, plus business TV including 65 plus HD channels, plus two HD boxes, two tvs, 600 megabte per [DURATION] for their Internet speed.
[07:32.29-07:34.47] Agent: That'for phone line, wif fi hotspot.
[07:34.57-07:43.44] Agent: Including the taxes, your bill is going to be $[MONEY_AMOUNT] per [DURATION] for this bill is going to be locked in price for next [DURATION] [DURATION] for you.
[07:43.55-07:44.88] Agent: So is that sounds good to you?
[07:44.91-07:48.93] Agent: For next [DURATION] [DURATION] your bill is going to be $[MONEY_AMOUNT] per [DURATION].
[07:49.50-07:51.76] Customer: That sounds better. Yesh huh.
[07:51.91-07:57.35] Agent: Perfect ma'am. So basically the thing is that I'm gonna just go ahead and make an appointment with you tober [OCCUPATION].
[07:57.41-08:01.41] Agent: They're gonna visit you, they're going to providing you the Internet moreem.
[08:01.59-08:04.04] Agent: I mean the new equipment and new Internet for you.
[08:04.06-08:04.75] Customer: Okay.
[08:06.88-08:09.76] Agent: Without any installation fee, without any kind of contract.
[08:09.81-08:13.91] Agent: Okay ma'am. Okay. And your [ORGANIZATION].
[08:14.08-08:22.02] Agent: Right. And I have your business name which is [EMAIL_ADDRESS] [EMAIL_ADDRESS] which is located at with the suite be [LOCATION] [LOCATION] with a zip code [LOCATION] [LOCATION], right?
[08:22.32-08:24.56] Customer: Yes. Perfect. So just give me a [DURATION].
[08:24.61-08:27.63] Agent: Let me just put your address on the portal and submitting the order for you.
[08:27.68-08:30.55] Agent: Then I will let you know for the installation date and everything.
[08:32.20-08:35.76] Customer: Okay, can we go ahead and go ahead.
[08:35.94-08:41.02] Agent: You're going to have to give me your phone number so I can call you back.
[08:41.19-08:44.64] Agent: Exactly, exactly. Before the installation and after the installation.
[08:44.70-08:51.43] Agent: Like I mean in the future, if you have any question, you can just give me a callback whenever you want and I'll be there to assist you as well.
[08:51.45-08:53.50] Customer: Okay, that would be great.
[08:53.63-08:55.20] Agent: And you don't have to worry about that.
[08:55.24-08:59.30] Agent: We will be also send it to you each and everything on your email after this call as well.
[08:59.31-09:02.47] Agent: Okay? Okay, perfect ma'am.
[09:02.50-09:05.48] Agent: So can we go ahead and make an appointment with you to our [OCCUPATION]?
[09:06.53-09:09.60] Customer: Well, and what's the appointment for?
[09:10.50-09:13.64] Agent: We will be just send out the [OCCUPATION] to your business permission.
[09:13.81-09:15.86] Agent: They're going to just replace the modem for you.
[09:15.92-09:17.45] Agent: Because right now you have a services.
[09:17.51-09:20.10] Agent: That is the all one services you are using right now.
[09:20.22-09:24.71] Agent: They're going to visit you, they're going to providing you the new Internet modem and new equipments for you.
[09:24.74-09:25.67] Agent: And that's it.
[09:26.89-09:29.88] Customer: Okay, Perfect. So can we go ahead and now?
[09:30.53-09:34.04] Customer: That would be fine as long as they are with [ORGANIZATION].
[09:34.21-09:37.91] Agent: But you need to have your name and phone number.
[09:38.02-09:41.74] Agent: Exactactly you don't have email all this info to me.
[09:41.80-09:43.17] Customer: Yes, that would be fine.
[09:43.25-09:45.52] Agent: And then we can set up an appointment.
[09:45.69-09:48.31] Agent: Definitely. Definitely. You don't have to worry about that.
[09:48.38-09:51.89] Agent: After this call you have to receive the email from my side as well.
[09:52.05-09:54.16] Agent: First of all, you can not it down my callback number.
[09:54.18-10:01.09] Agent: If in case you have any question you can before the installation and after the installation you can just give me a callack and I'll be there to assist you as well.
[10:01.12-10:03.50] Agent: Okay. All so tell me when you're ready.
[10:03.80-10:15.58] Customer: I'm ready. So my Callback number is [PHONE_NUMBER].
[10:15.61-10:17.35] Customer: That is my callback number.
[10:19.33-10:21.66] Agent: [PHONE_NUMBER]. What is your name?
[10:22.00-10:23.83] Customer: And my name is [PERSON_NAME].
[10:25.97-10:29.52] Agent: Okay, you did say [PHONE_NUMBER], correct?
[10:29.57-10:35.40] Customer: Exactly. Which is [PHONE_NUMBER].
[10:35.50-10:36.57] Agent: Got it. Got it.
[10:36.68-10:38.90] Agent: Okay. Okay, perfect ma'am.
[10:39.01-10:40.11] Agent: So just give me a [DURATION].
[10:40.16-10:43.48] Agent: Let me just put your address on the portal and submitting the order for you.
[10:43.59-10:46.05] Agent: Then let's see what is the first date installation for you?
[10:46.07-10:49.79] Agent: Okay. Okay, just give me a quick [DURATION].
[11:17.03-11:19.70] Agent: And one more thing, ma'yes.
[11:20.00-11:24.86] Agent: So you want, you want to keep that four same numbers, you want to go with the existing numbers?
[11:25.32-11:28.63] Customer: We absolutely have to keep the same numbers.
[11:28.72-11:30.05] Customer: Keep that same numbers.
[11:30.79-11:32.41] Customer: Go ahead. Go, Go ahead.
[11:33.00-11:37.74] Customer: Well, we've been in business for [DURATION] [DURATION], so I don't want to change my number.
[11:38.04-11:40.04] Agent: No, no, we will be not changing your number.
[11:40.09-11:44.50] Agent: But the thing is that right now this promotion is only for a new customer.
[11:44.53-11:45.58] Agent: So what can I do for you?
[11:45.61-11:50.86] Agent: I'm gonna just create a new account for you because as I show you, you are a new customer from the [ORGANIZATION] records.
[11:50.89-11:54.74] Agent: Okay. Just for as I show you, nothing else.
[11:54.81-11:55.54] Agent: Okay.
[11:57.33-12:00.43] Customer: Well, I mean as long as I don't lose my new numbers.
[12:00.56-12:07.72] Customer: Exactly, you don't don't lose my numbers, you don't lose your services, you don't lose your numbers or anything like that.
[12:08.01-12:14.25] Agent: Okay, Let me tell you what is the process we have to follow that first of all, we will be send out the [OCCUPATION] to your place.
[12:14.38-12:22.17] Agent: They're going to providing you the new Internet modem, new equipments and four new numbers for you once this installation is going to be complete.
[12:22.34-12:27.54] Agent: Right now I'm gonna providing you the number about the [ORGANIZATION] [ORGANIZATION] like active to active migration number.
[12:27.64-12:28.76] Customer: And my number as well.
[12:28.81-12:30.03] Customer: You do have my number as well.
[12:30.06-12:41.75] Agent: Right now, once this installation is going to be complete, you can simply just give me a callack and I'm going to just help you with that to migrate your four new numbers to their existing numbers for you.
[12:41.84-12:43.85] Agent: Once the installation is going to be complete, then.
[12:43.88-12:46.46] Customer: Okay. No, I can't take a chance of that.
[12:46.63-12:49.30] Customer: I can't let my new numbers be gone.
[12:49.35-12:52.17] Customer: I mean my old numbers ever be changed.
[12:52.88-12:55.79] Agent: No, no, they will be not changing your old number or anything like that.
[12:55.84-12:58.17] Agent: But just for the temporary installation.
[12:58.63-13:04.03] Agent: Once the installation is going to be complete, then you can simply just give me a callb back.
[13:04.13-13:09.00] Agent: Once my [OCCUPATION] will leave you simply just give me a callb back and I'll be there to assist you.
[13:09.02-13:15.03] Agent: I'm going to just migrate your four new numbers to their old one numbers for you.
[13:15.13-13:16.98] Agent: You don't have to worry about that.
[13:19.20-13:24.13] Customer: I can't let my business phone lines a minute.
[13:25.53-13:31.47] Agent: Whenever the customer give you a call, then they're going to show you with the existing name or anything like that.
[13:31.50-13:32.46] Agent: There will be no show up.
[13:32.50-13:37.10] Agent: They will be not interrupt to your business name or business website or anything like that.
[13:37.22-13:39.33] Agent: This is just for the temporary installation.
[13:39.47-13:41.67] Agent: You can just keep the same number as well.
[13:43.70-13:48.70] Agent: Okay, so are you available [TIME] exactly, ma'am.
[13:48.74-13:52.96] Agent: Whenever you want, you can just simply give me a call back and I'll be there to assist you.
[13:53.64-14:00.84] Customer: Okay? Because I can't let him lose my old numbers for even a minute.
[14:01.02-14:02.97] Agent: Exactly. You don't have to worry about that.
[14:03.00-14:12.57] Agent: Once this installation is going to be complete, then you can simply just give me a call back and I'm going to be help you with that to migrate your four new numbers to their old one numbers for you.
[14:12.59-14:13.26] Agent: Okay?
[14:15.92-14:16.81] Customer: Well, I don't know.
[14:16.83-14:18.31] Customer: I don't feel good about that.
[14:18.40-14:29.82] Customer: Because I can't let my old numbers not be to where if someone calls me at any minute that it will ring and we can answer it, right?
[14:29.88-14:31.65] Agent: But you don't lose your numbers.
[14:31.74-14:34.55] Agent: You don't lose your business name, business website.
[14:34.70-14:38.03] Agent: We will be just simply installing a four new numbers for you.
[14:38.14-14:47.59] Agent: Once the installation is going to be installed, then simply you can just give me a call back and I'll be there and I'm going to just migrate your new numbers to their own 1 numbers for you.
[14:47.75-14:50.90] Customer: You already have me and you can do that.
[14:50.95-14:53.66] Customer: I don't need the [OCCUPATION] to be here when we do it.
[14:53.71-15:00.57] Agent: No, no. They did not show you show up again for to your business promises they work from the [ORGANIZATION] [ORGANIZATION] and that's it.
[15:00.68-15:02.05] Agent: They will be not show up.
[15:03.75-15:11.13] Customer: All right, so what proceduremy and you going to go through to get my old numbers to bringing through.
[15:11.43-15:19.76] Agent: I'm gonna just call the [ORGANIZATION] [ORGANIZATION] once your installation is going to be complete and simply I'm going to just call the [ORGANIZATION] [ORGANIZATION].
[15:19.87-15:22.30] Agent: Then I will let the [ORGANIZATION] [ORGANIZATION] know.
[15:22.40-15:23.48] Agent: This is new numbers.
[15:23.55-15:27.24] Agent: Please migrate that for new numbers to old one numbers for you.
[15:27.31-15:29.68] Agent: They're going to simply just migrate that for you.
[15:30.18-15:33.83] Customer: Okay, perfect. That could work.
[15:33.90-15:36.62] Customer: But we're going to have to do it on the weekend.
[15:36.75-15:39.21] Customer: On either a Saturday or a Sunday.
[15:39.76-15:43.66] Customer: Definitely I can make it for you on Saturday.
[15:43.77-15:50.02] Agent: Okay. Okay, perfect. So can you please tell me that like one thing, what type of business it is?
[15:51.57-15:52.87] Customer: Can I tell you one thing?
[15:52.92-15:53.78] Agent: What sir?
[15:55.09-15:56.73] Agent: What type of business it is?
[15:56.76-15:59.36] Agent: Like what type of business you'running right now?
[15:59.54-16:00.62] Customer: We sell
[16:03.16-16:08.59] Customer: office equipment, we sell copiers, facts, printers, scanners, all in one machines.
[16:08.96-16:11.93] Agent: That it a resale scanner or just scanner?
[16:12.67-16:16.58] Customer: It's all retail. Retail office, right?
[16:17.03-16:17.77] Customer: Yes,
[16:19.15-16:23.70] Agent: got it ma'so. Let me just review order one more time for you.
[16:24.03-16:41.62] Agent: We will be just installing us for new numbers, brand new numbers and 600 megabyte per [DURATION] for the Internet speed plus 2 plus 4 phone line plus Wi Fi hotspot, lessus business TV which includes the 65 plus channels plus HD boxes.
[16:41.78-16:47.51] Agent: O and your bill is going to be $[MONEY_AMOUNT] per [DURATION] including each and everything.
[16:47.57-16:52.64] Customer: Okay, including what? Including each and everything.
[16:53.30-17:00.52] Agent: Including the taxes, including four phone lines, HD box, two TVS and everything.
[17:01.45-17:02.30] Customer: Okay.
[17:04.16-17:08.11] Agent: So that existing account is under your name or with someone names?
[17:09.24-17:14.51] Customer: Well, it's under [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is our corporate name.
[17:14.85-17:19.33] Customer: [ORGANIZATION] doing business as [ORGANIZATION] [ORGANIZATION].
[17:19.48-17:21.59] Customer: That's the name it's under now.
[17:21.72-17:24.90] Customer: And I would be the person you would talk to about it.
[17:25.29-17:29.27] Agent: Got it. But I'm talking about the point of contact name.
[17:29.32-17:33.47] Agent: That point of contact name is under your name or with someone name it is.
[17:33.53-17:35.52] Customer: That is you got it ma'am.
[17:35.62-17:37.49] Agent: So I cannot use your name.
[17:37.91-17:41.62] Agent: Can I get simply any business name I can mention on the portal.
[17:43.32-17:49.13] Agent: Any other business name, any alternative name like I can mention on my portal right now?
[17:51.76-17:56.08] Agent: You mean any other contract name and the other contact name.
[17:56.12-17:57.47] Agent: Right, Any other contact name.
[17:57.52-17:59.87] Agent: Do you have your daughter, do you have your son?
[17:59.93-18:03.30] Customer: I can mention on the name for my portal just for the billing.
[18:03.88-18:06.26] Customer: It could be [PERSON_NAME] [PERSON_NAME].
[18:06.88-18:14.07] Customer: What name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name [PERSON_NAME].
[18:14.17-18:16.93] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[18:17.12-18:20.84] Agent: But I think that we just.
[18:20.91-18:24.65] Agent: Last time we switched it it was under his name.
[18:25.08-18:27.30] Customer: But I'm the contact person.
[18:28.64-18:32.80] Agent: Got it. But the thing is that I cannot use that [PERSON_NAME] [PERSON_NAME] name.
[18:32.86-18:37.63] Agent: Can I get any alternative name like your daughter names or yours?
[18:37.72-18:41.77] Customer: Any. I have no kids, no kids whatsoever.
[18:41.91-18:44.35] Customer: It s me and my [MARITAL_STATUS] owned the company.
[18:45.05-18:49.92] Customer: Okay. It was under my name and we switched it now to under his name.
[18:50.06-18:52.23] Customer: I have no other name to give you.
[18:52.36-18:56.61] Agent: So can I switch the name your your [MARITAL_STATUS] to your.
[18:58.90-19:02.00] Customer: If it works with [ORGANIZATION], that's fine with me.
[19:02.19-19:07.12] Agent: Yes, that is because your existing account is not mentioned on your name, right?
[19:07.79-19:09.06] Customer: I don't believe so.
[19:09.12-19:11.09] Customer: I believe it's under his name.
[19:11.22-19:14.01] Agent: Go it ma'am. So can I have your first and last name please?
[19:14.51-19:19.92] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name?
[19:20.38-19:22.57] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Got it.
[19:23.16-19:26.34] Customer: Y oay yeah, I already.
[19:26.45-19:30.46] Agent: So what name you want to suggest me for the business I can mention on the portal?
[19:32.24-19:38.26] Customer: You can put my name then then [PERSON_NAME] [PERSON_NAME].
[19:38.29-19:42.03] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And after that?
[19:42.92-19:48.27] Agent: [ORGANIZATION] or anything like that I can mention We're a [ORGANIZATION] [ORGANIZATION].
[19:50.09-19:55.98] Customer: What? [ORGANIZATION] [ORGANIZATION]. No, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[19:58.12-20:03.08] Agent: [ORGANIZATION] Got it. So what email you want to provide me?
[20:03.18-20:18.16] Customer: Any alternative email like your personal email I cannot use [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[20:20.18-20:21.81] Customer: Just give me [EMAIL_ADDRESS]
[20:24.79-20:29.96] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] yes,
[20:31.46-20:37.16] Agent: got it. So just to make sure this email is not mentioned on your existing account, right?
[20:41.66-20:44.29] Customer: I don't believe so, but I'm not positive.
[20:44.38-20:45.77] Agent: I would have to check.
[20:47.11-20:49.72] Customer: Is there is any way you can check it out right now?
[20:50.62-20:53.24] Agent: No, I can't sir, because I
[20:54.66-20:55.40] Agent: problem.
[20:56.83-21:01.29] Agent: If this email is already mentioned on your existing account then what can I do for you?
[21:01.38-21:05.15] Customer: I'm going to simply give you a callb back and you can provide me any alternative email.
[21:05.17-21:07.87] Customer: Okay? All right, that'be fine.
[21:08.29-21:11.51] Agent: Perfect, ma'am. So can I get your cell phone numbers?
[21:11.56-21:15.22] Agent: Once my [OCCUPATION] will be arrived to your business, they're going to directly in touch with you.
[21:15.92-21:34.14] Customer: [PHONE_NUMBER] and now I do want to say that we have two cell phones from [ORGANIZATION].
[21:34.72-21:46.06] Customer: Oh, got it. And I believe that bill right now is in my personal name but I'm not positive.
[21:46.13-21:50.90] Agent: I'd have to check that out because we just got them [DURATION] [DURATION] [DURATION] ago.
[21:52.12-21:57.14] Agent: Okay, you got. I totally understand that you already have two cell phones as well, right?
[21:58.83-22:01.28] Customer: We've already got two cell phones.
[22:01.35-22:03.27] Agent: Yes, I got it.
[22:03.41-22:08.92] Agent: And your cell phones, that bill is going to be separate or you are paying the combined bill?
[22:09.11-22:11.09] Customer: It's separate. It's separate.
[22:11.14-22:13.37] Agent: How much you are paying for the cell phone bill?
[22:13.79-22:18.44] Customer: I think that's like a [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION].
[22:18.94-22:20.77] Customer: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION]?
[22:21.59-22:25.12] Agent: Yes. Oh, I got it.
[22:25.89-22:28.86] Agent: So just give me a [DURATION].
[22:29.04-22:31.66] Agent: Let me check the prices about the cell phones right now.
[22:31.68-22:53.09] Agent: Okay. Okaybe cell phones [ORGANIZATION]
[23:27.48-23:28.31] Unknown: simple
[23:31.81-23:33.94] Unknown: within 5 minutesack.
[24:35.42-24:38.76] Agent: Hello? Just give me a [DURATION] ma'am.
[24:38.86-24:39.60] Customer: Just give me a [DURATION].
[24:39.62-24:41.03] Customer: Okay. Right.
[25:34.57-25:42.85] Agent: Hello? Yes. Yes. So ma'am, I'll talk to my [OCCUPATION] each and everything about the cell phone and all.
[25:43.03-25:53.35] Agent: They're gonna just give you a callb back within [DURATION] [DURATION] after this call and you can let them know each and everything about the cell phones and this order as well.
[25:53.55-25:58.94] Agent: You can just let them know I'm going to just create a new account for new promotion plans.
[25:59.07-26:00.88] Agent: Okay. Did you understand?
[26:01.42-26:03.23] Customer: I believe so, yes.
[26:03.29-26:05.54] Customer: So they're calling me back in [DURATION] [DURATION]?
[26:05.64-26:18.04] Agent: Yes, they're going to give you a callb back within [DURATION] [DURATION] and you can just let them know we have they're gonna just let you know we are installing a four new numbers for you and they're gonna just also let you know for active active migration for your phone lines.
[26:18.07-26:20.27] Customer: I mean, they're going to migrate that number for you.
[26:20.42-26:26.16] Agent: Okay. They're going to tell you about the business TV plus two HD boxes and each and everything.
[26:26.20-26:31.05] Agent: They'will let you know and my [OCCUPATION] will be also let you know about the installation date for you.
[26:31.07-26:32.83] Customer: Okay. Within [DURATION] [DURATION].
[26:33.37-26:36.42] Agent: Okay. And ask for [PERSON_NAME] [PERSON_NAME].
[26:36.96-26:41.70] Agent: Exactly. Thank you. So they're going to give you a callb back within [DURATION] [DURATION].
[26:41.81-26:43.69] Agent: Okay. All right, bye.
[26:43.71-26:45.98] Customer: By this is the best number to reach you back.
[26:46.05-26:51.70] Customer: [PHONE_NUMBER]. I can give you a callback within 4 yearelf.
[26:52.43-26:56.02] Customer: That is correct. No, the number you just said is correct.
[26:56.19-26:58.95] Agent: Perfect, ma'am. So they're going to give you a callb back within [DURATION] [DURATION].
[26:58.99-27:00.65] Agent: Okay. All right, bye.
[27:00.72-27:01.32] Customer: Perfect, thank you.","Hello? Yes, hi, this [PERSON_NAME] with [ORGANIZATION]. How are you doing today? I'm fine, how can I help you? Perfect. And this is [PERSON_NAME] about the phone lines and Internet services. Can I talk to the person in charge please? Well, that would be me, sir. We are already with [ORGANIZATION]. Exactly, I know that, ma'am. That's why I'm calling you, because I'm taking care of your account. I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION]. The thing is that I have some very good news for you be","Hello? Yes, hi, this [PERSON_NAME] with [ORGANIZATION]. How are you doing today? I'm fine, how can I help you? Perfect. And this is [PERSON_NAME] about the phone lines and Internet services. Can I talk to the person in charge please? Well, that would be me, sir. We are already with [ORGANIZATION]. Exactly, I know that, ma'am. That's why I'm calling you, because I'm taking care of your account. I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION]. The thing is that I have some very good news for you because as you are a customer a long time with the [ORGANIZATION] part, [ORGANIZATION] rates are recently dropped down up to 60 to 65% and I'm gonna help you with that to drop down your monthly bills, basically. Okay, to help us do what now? To help you with that. To lower down your monthly bills, basically. Okay, so I'm calling to your business which is [EMAIL_ADDRESS] [EMAIL_ADDRESS], that is correct, right? Yes. Which is located at [LOCATION] [LOCATION] [LOCATION] and the suite number is [LOCATION] with the zip code is [LOCATION], right? Yes, yes, perfect ma'am. And the thing is that you do have a services with [ORGANIZATION] at this point of time, correct? Right, yes. So basically can you please tell me that like one thing, how many phone lines do you have? Right now we have four. Four phone and one Internet, right? That's s correct. Perfect. And do you remember that like how much you are paying right now? Then I will let you know how much is the total bill before you drop down. I don't know off the top of my head how much we're paying. No rough idea. Well, for the whole bill that we get from [ORGANIZATION], probably around $[MONEY_AMOUNT] [DURATION] [DURATION]. That include two tvs and Internet and four phone lines. O. I got it. So what about if I'm offering you for your each phone line the bill is going to be for you drop down only and only just $[MONEY_AMOUNT] [DURATION] [DURATION]. Along with free local and long distance calling, absolutely free. 35 plus business calling features as well. And also whenever you want you can call all over [LOCATION] [LOCATION], [LOCATION] and [LOCATION] as well. For eachone line including the taxes bill is going to be droped down for $[MONEY_AMOUNT] [DURATION] [DURATION] plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION] plus [MONEY_AMOUNT] [DURATION] [DURATION] for the WI fi hotspot. I mean the $[MONEY_AMOUNT] [DURATION] [DURATION] you will be getting the speed of 600 megabytes. And you already got two TVS as well, right? Yes. And two screens as well, right. Two what, sir? Two HD boxes as well. I mean the TV. Right? TV screens. We have two TVS. Yes. And two screens as well,. Right? I don't know what you mean. What you mean when you say two screen HD box. I mean. Yes. Right. Yep. Yes. Yes. Y. So basically your total bill is going to be for one TV. I'm sorry? Two TVs, two screens, plus 600 megabyte per [DURATION] for the Internet speed as well. So your bill is going to be only and only. Just give me a [DURATION]. Let me tell you. So your bill is going to be only and only $[MONEY_AMOUNT] per [DURATION], including the two tvs, two screens plus HD boxes, two plus 600 megabyte per [DURATION] for the Internet fees, plus the two phone lines as well. So I'm gonna offer you plus the business TV which includes the 65 plus H ofD channels are in this bill. So the total bill is going to be $[MONEY_AMOUNT] per [DURATION], including all the taxes. And this bill will be locked in price for next [DURATION] [DURATION] for you as well. Is that sounds good to you? Okay, well, that could be fine, except we don't have a contract now, so I wouldn't sign a contract. No, there is no contract. Also, there is no contract. Okay. Without inst. Yes. Without any installation fee or without any kind of contract I'm offering you. Okay, that sounds good. So you're with [ORGANIZATION], right? Right. That's why I'm calling you because I'm taking care of your account. I'm going to help you with that to drop down your monthly bills as well because the [ORGANIZATION] rates are recently dropped down up to 60 to 65%. That's why you got it? Yes. Perfect. So basically the thing is that you got two phones and two tvs, two screens, and you are paying right now round about more than $[MONEY_AMOUNT] per [DURATION], right? Yes. We have four phone lines. Yes. You have four phone lines, right? Yes. Oh, I'm sorry. Really do apologize that I was thinking that you have two phone lines. Just give me a [DURATION]. I'm just adding you with the four phone lines. Okay. Okay. Then your bill is going to be. Just let me check. Stay with me. Just give me a good [DURATION]. Okay. So you have four phone lines, right? Correct. Perfect. Got it. Just give me a [DURATION]. So, ma'am, here is the bill for your four phone lines, plus business TV including 65 plus HD channels, plus two HD boxes, two tvs, 600 megabte per [DURATION] for their Internet speed. That'for phone line, wif fi hotspot. Including the taxes, your bill is going to be $[MONEY_AMOUNT] per [DURATION] for this bill is going to be locked in price for next [DURATION] [DURATION] for you. So is that sounds good to you? For next [DURATION] [DURATION] your bill is going to be $[MONEY_AMOUNT] per [DURATION]. That sounds better. Yesh huh. Perfect ma'am. So basically the thing is that I'm gonna just go ahead and make an appointment with you tober [OCCUPATION]. They're gonna visit you, they're going to providing you the Internet moreem. I mean the new equipment and new Internet for you. Okay. Without any installation fee, without any kind of contract. Okay ma'am. Okay. And your [ORGANIZATION]. Right. And I have your business name which is [EMAIL_ADDRESS] [EMAIL_ADDRESS] which is located at with the suite be [LOCATION] [LOCATION] with a zip code [LOCATION] [LOCATION], right? Yes. Perfect. So just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Then I will let you know for the installation date and everything. Okay, can we go ahead and go ahead. You're going to have to give me your phone number so I can call you back. Exactly, exactly. Before the installation and after the installation. Like I mean in the future, if you have any question, you can just give me a callback whenever you want and I'll be there to assist you as well. Okay, that would be great. And you don't have to worry about that. We will be also send it to you each and everything on your email after this call as well. Okay? Okay, perfect ma'am. So can we go ahead and make an appointment with you to our [OCCUPATION]? Well, and what's the appointment for? We will be just send out the [OCCUPATION] to your business permission. They're going to just replace the modem for you. Because right now you have a services. That is the all one services you are using right now. They're going to visit you, they're going to providing you the new Internet modem and new equipments for you. And that's it. Okay, Perfect. So can we go ahead and now? That would be fine as long as they are with [ORGANIZATION]. But you need to have your name and phone number. Exactactly you don't have email all this info to me. Yes, that would be fine. And then we can set up an appointment. Definitely. Definitely. You don't have to worry about that. After this call you have to receive the email from my side as well. First of all, you can not it down my callback number. If in case you have any question you can before the installation and after the installation you can just give me a callack and I'll be there to assist you as well. Okay. All so tell me when you're ready. I'm ready. So my Callback number is [PHONE_NUMBER]. That is my callback number. [PHONE_NUMBER]. What is your name? And my name is [PERSON_NAME]. Okay, you did say [PHONE_NUMBER], correct? Exactly. Which is [PHONE_NUMBER]. Got it. Got it. Okay. Okay, perfect ma'am. So just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Then let's see what is the first date installation for you? Okay. Okay, just give me a quick [DURATION]. And one more thing, ma'yes. So you want, you want to keep that four same numbers, you want to go with the existing numbers? We absolutely have to keep the same numbers. Keep that same numbers. Go ahead. Go, Go ahead. Well, we've been in business for [DURATION] [DURATION], so I don't want to change my number. No, no, we will be not changing your number. But the thing is that right now this promotion is only for a new customer. So what can I do for you? I'm gonna just create a new account for you because as I show you, you are a new customer from the [ORGANIZATION] records. Okay. Just for as I show you, nothing else. Okay. Well, I mean as long as I don't lose my new numbers. Exactly, you don't don't lose my numbers, you don't lose your services, you don't lose your numbers or anything like that. Okay, Let me tell you what is the process we have to follow that first of all, we will be send out the [OCCUPATION] to your place. They're going to providing you the new Internet modem, new equipments and four new numbers for you once this installation is going to be complete. Right now I'm gonna providing you the number about the [ORGANIZATION] [ORGANIZATION] like active to active migration number. And my number as well. You do have my number as well. Right now, once this installation is going to be complete, you can simply just give me a callack and I'm going to just help you with that to migrate your four new numbers to their existing numbers for you. Once the installation is going to be complete, then. Okay. No, I can't take a chance of that. I can't let my new numbers be gone. I mean my old numbers ever be changed. No, no, they will be not changing your old number or anything like that. But just for the temporary installation. Once the installation is going to be complete, then you can simply just give me a callb back. Once my [OCCUPATION] will leave you simply just give me a callb back and I'll be there to assist you. I'm going to just migrate your four new numbers to their old one numbers for you. You don't have to worry about that. I can't let my business phone lines a minute. Whenever the customer give you a call, then they're going to show you with the existing name or anything like that. There will be no show up. They will be not interrupt to your business name or business website or anything like that. This is just for the temporary installation. You can just keep the same number as well. Okay, so are you available [TIME] exactly, ma'am. Whenever you want, you can just simply give me a call back and I'll be there to assist you. Okay? Because I can't let him lose my old numbers for even a minute. Exactly. You don't have to worry about that. Once this installation is going to be complete, then you can simply just give me a call back and I'm going to be help you with that to migrate your four new numbers to their old one numbers for you. Okay? Well, I don't know. I don't feel good about that. Because I can't let my old numbers not be to where if someone calls me at any minute that it will ring and we can answer it, right? But you don't lose your numbers. You don't lose your business name, business website. We will be just simply installing a four new numbers for you. Once the installation is going to be installed, then simply you can just give me a call back and I'll be there and I'm going to just migrate your new numbers to their own 1 numbers for you. You already have me and you can do that. I don't need the [OCCUPATION] to be here when we do it. No, no. They did not show you show up again for to your business promises they work from the [ORGANIZATION] [ORGANIZATION] and that's it. They will be not show up. All right, so what proceduremy and you going to go through to get my old numbers to bringing through. I'm gonna just call the [ORGANIZATION] [ORGANIZATION] once your installation is going to be complete and simply I'm going to just call the [ORGANIZATION] [ORGANIZATION]. Then I will let the [ORGANIZATION] [ORGANIZATION] know. This is new numbers. Please migrate that for new numbers to old one numbers for you. They're going to simply just migrate that for you. Okay, perfect. That could work. But we're going to have to do it on the weekend. On either a Saturday or a Sunday. Definitely I can make it for you on Saturday. Okay. Okay, perfect. So can you please tell me that like one thing, what type of business it is? Can I tell you one thing? What sir? What type of business it is? Like what type of business you'running right now? We sell office equipment, we sell copiers, facts, printers, scanners, all in one machines. That it a resale scanner or just scanner? It's all retail. Retail office, right? Yes, got it ma'so. Let me just review order one more time for you. We will be just installing us for new numbers, brand new numbers and 600 megabyte per [DURATION] for the Internet speed plus 2 plus 4 phone line plus Wi Fi hotspot, lessus business TV which includes the 65 plus channels plus HD boxes. O and your bill is going to be $[MONEY_AMOUNT] per [DURATION] including each and everything. Okay, including what? Including each and everything. Including the taxes, including four phone lines, HD box, two TVS and everything. Okay. So that existing account is under your name or with someone names? Well, it's under [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is our corporate name. [ORGANIZATION] doing business as [ORGANIZATION] [ORGANIZATION]. That's the name it's under now. And I would be the person you would talk to about it. Got it. But I'm talking about the point of contact name. That point of contact name is under your name or with someone name it is. That is you got it ma'am. So I cannot use your name. Can I get simply any business name I can mention on the portal. Any other business name, any alternative name like I can mention on my portal right now? You mean any other contract name and the other contact name. Right, Any other contact name. Do you have your daughter, do you have your son? I can mention on the name for my portal just for the billing. It could be [PERSON_NAME] [PERSON_NAME]. What name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. But I think that we just. Last time we switched it it was under his name. But I'm the contact person. Got it. But the thing is that I cannot use that [PERSON_NAME] [PERSON_NAME] name. Can I get any alternative name like your daughter names or yours? Any. I have no kids, no kids whatsoever. It s me and my [MARITAL_STATUS] owned the company. Okay. It was under my name and we switched it now to under his name. I have no other name to give you. So can I switch the name your your [MARITAL_STATUS] to your. If it works with [ORGANIZATION], that's fine with me. Yes, that is because your existing account is not mentioned on your name, right? I don't believe so. I believe it's under his name. Go it ma'am. So can I have your first and last name please? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Got it. Y oay yeah, I already. So what name you want to suggest me for the business I can mention on the portal? You can put my name then then [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And after that? [ORGANIZATION] or anything like that I can mention We're a [ORGANIZATION] [ORGANIZATION]. What? [ORGANIZATION] [ORGANIZATION]. No, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] Got it. So what email you want to provide me? Any alternative email like your personal email I cannot use [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Just give me [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] yes, got it. So just to make sure this email is not mentioned on your existing account, right? I don't believe so, but I'm not positive. I would have to check. Is there is any way you can check it out right now? No, I can't sir, because I problem. If this email is already mentioned on your existing account then what can I do for you? I'm going to simply give you a callb back and you can provide me any alternative email. Okay? All right, that'be fine. Perfect, ma'am. So can I get your cell phone numbers? Once my [OCCUPATION] will be arrived to your business, they're going to directly in touch with you. [PHONE_NUMBER] and now I do want to say that we have two cell phones from [ORGANIZATION]. Oh, got it. And I believe that bill right now is in my personal name but I'm not positive. I'd have to check that out because we just got them [DURATION] [DURATION] [DURATION] ago. Okay, you got. I totally understand that you already have two cell phones as well, right? We've already got two cell phones. Yes, I got it. And your cell phones, that bill is going to be separate or you are paying the combined bill? It's separate. It's separate. How much you are paying for the cell phone bill? I think that's like a [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION]. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION]? Yes. Oh, I got it. So just give me a [DURATION]. Let me check the prices about the cell phones right now. Okay. Okaybe cell phones [ORGANIZATION] simple within 5 minutesack. Hello? Just give me a [DURATION] ma'am. Just give me a [DURATION]. Okay. Right. Hello? Yes. Yes. So ma'am, I'll talk to my [OCCUPATION] each and everything about the cell phone and all. They're gonna just give you a callb back within [DURATION] [DURATION] after this call and you can let them know each and everything about the cell phones and this order as well. You can just let them know I'm going to just create a new account for new promotion plans. Okay. Did you understand? I believe so, yes. So they're calling me back in [DURATION] [DURATION]? Yes, they're going to give you a callb back within [DURATION] [DURATION] and you can just let them know we have they're gonna just let you know we are installing a four new numbers for you and they're gonna just also let you know for active active migration for your phone lines. I mean, they're going to migrate that number for you. Okay. They're going to tell you about the business TV plus two HD boxes and each and everything. They'will let you know and my [OCCUPATION] will be also let you know about the installation date for you. Okay. Within [DURATION] [DURATION]. Okay. And ask for [PERSON_NAME] [PERSON_NAME]. Exactly. Thank you. So they're going to give you a callb back within [DURATION] [DURATION]. Okay. All right, bye. By this is the best number to reach you back. [PHONE_NUMBER]. I can give you a callback within 4 yearelf. That is correct. No, the number you just said is correct. Perfect, ma'am. So they're going to give you a callb back within [DURATION] [DURATION]. Okay. All right, bye. Perfect, thank you."
174,3021,e8c08d7a5ada417bb7bc41a399f72cfb,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e8c08d7a5ada417bb7bc41a399f72cfb_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9016586,0.9016586105111591,887.0,1389,1389,1.5659526493799323,105,12,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [URL], [USERNAME], [VEHICLE_ID]",44,False,88.116,151,74,56,21,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.69-00:02.55] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.70-00:07.57] IVR/System: If you need glass for your car or Truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:07.71-00:11.88] IVR/System: For all other services, please press [PHONE_NUMBER] and we will be happy to help you.
[00:14.38-00:17.54] IVR/System: Please hold for the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[00:17.72-00:21.40] IVR/System: [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service.
[00:21.57-00:25.38] IVR/System: [ORGANIZATION] All Weather premium blades are available for $[MONEY_AMOUNT].
[00:25.50-00:27.43] IVR/System: Ask us about wiper blades.
[00:29.48-00:31.48] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:31.64-00:37.40] IVR/System: We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[00:37.48-00:48.47] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[00:48.65-00:50.49] IVR/System: Visit us at any of our locations.
[00:51.91-00:59.58] IVR/System: [URL] [URL]. Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[00:59.68-01:02.03] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[01:02.41-01:05.33] IVR/System: We know when you have to replace your windshield because of damage.
[01:05.45-01:09.12] IVR/System: There's no guarantee a rock or some other object won't hit it again.
[01:09.29-01:15.67] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[01:15.86-01:18.92] IVR/System: Get more details@portlandlass.com do.
[01:19.56-01:20.73] IVR/System: Thank you for holding.
[01:20.84-01:23.80] IVR/System: A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly.
[01:23.98-01:27.08] IVR/System: If you need a new windshield, you made the right call.
[01:27.23-01:29.58] IVR/System: We work with all insurance companies and
[01:34.75-01:36.42] Agent: [ORGANIZATION] this is [PERSON_NAME].
[01:37.52-01:42.81] Customer: Hi, [PERSON_NAME]. I am hoping to get a quote for windshield replacement for my car.
[01:43.67-01:46.78] Agent: Sure. Let me get over to that screen.
[01:47.20-01:49.27] Agent: Is it possible to get your name, please?
[01:50.28-01:51.50] Agent: All right. [PERSON_NAME].
[01:53.89-01:56.94] Agent: Last name? [PERSON_NAME] [PERSON_NAME].
[01:59.48-02:01.67] Agent: All right, can your telephone number
[02:07.08-02:09.54] Customer: [PHONE_NUMBER].
[02:13.78-02:14.87] Agent: And what do you make?
[02:14.93-02:15.64] Agent: Model?
[02:17.10-02:20.32] Customer: It's a [DATE_INTERVAL] [ORGANIZATION] Bronco.
[02:46.69-02:49.26] Agent: Is it the Bronco or the Bronco Sport?
[02:50.81-02:52.82] Customer: It's just a regular Bronco.
[02:53.56-02:57.94] Agent: Oay. And is this the two door or the four door?
[02:58.93-03:00.03] Customer: A four door.
[03:02.34-03:03.88] Agent: And you need a windshield?
[03:05.06-03:12.65] Customer: Yes. And it's. I mean, I'm pretty sure it's crash beyond repair because it's like it's spread.
[03:15.06-03:17.41] Customer: So I probably need a full replacement.
[03:18.06-03:21.09] Agent: Sure. Okay. All right.
[03:21.43-03:23.56] Agent: And do you have the lane keep assist?
[03:28.12-03:29.53] Customer: I don't think so.
[03:29.60-03:37.94] Agent: Is that the thing where it like beeps if there's something next to you or if you go out of the lane?
[03:39.03-03:41.46] Customer: Yeah, I do not have that.
[03:42.75-03:44.13] Agent: That I know. Oay.
[03:44.51-03:48.09] Customer: I mean it. Yeah, I don't think so.
[03:49.00-03:53.42] Agent: Okay. All right. So I have [PHONE_NUMBER], [PHONE_NUMBER], 6 windshields I can choose from.
[03:53.47-03:56.25] Agent: Is it possible to get your VIN number?
[03:58.65-04:01.99] Customer: Yeah, let me go outside really quick and look.
[04:02.65-04:03.99] Customer: Or maybe it's in my app.
[04:04.04-04:04.94] Customer: One second.
[04:22.23-04:29.83] Customer: Yes. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:30.01-04:40.05] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:42.79-04:44.05] Agent: Bear with me.
[05:08.62-05:10.32] Agent: It's thinking about it.
[05:14.25-05:15.14] Agent: All right.
[05:58.26-05:59.20] Agent: All right.
[06:01.70-06:03.40] Agent: And you'going through insurance?
[06:05.56-06:07.55] Customer: I do have insurance,
[06:08.81-06:10.06] Customer: so, yes.
[06:11.56-06:13.31] Agent: Who's your insurance carrier?
[06:14.12-06:15.35] Customer: It's [ORGANIZATION]
[06:27.69-06:30.06] Agent: [ORGANIZATION] here. I do apologize.
[06:31.14-06:32.20] Customer: That's okay.
[06:54.79-06:57.17] Agent: And do you know how much your deductible is?
[06:58.76-07:00.58] Customer: It says [MONEY_AMOUNT] do.
[07:01.96-07:09.90] Agent: Okay. So it is going to be much better for you because it's over $[MONEY_AMOUNT] because it needs be calibration.
[07:11.61-07:14.26] Agent: So have you made a claim?
[07:15.76-07:17.71] Customer: Yeah, I did. Well, I did.
[07:17.76-07:22.87] Customer: Yes. And there was the option to book like the replacement through that, but.
[07:22.88-07:26.14] Customer: But it did say it was going to be my full $[MONEY_AMOUNT] deductible.
[07:26.24-07:31.07] Customer: So I kind of just wanted to get another quote to make sure that was actually how much it was.
[07:32.13-07:35.95] Customer: Yeah, So I did just barely start the claim.
[07:37.30-07:40.12] Agent: Did they give you a referral number?
[07:43.50-07:44.56] Customer: Let see.
[07:53.80-07:58.62] Customer: Because are you guys able to like, bill through them directly or.
[07:58.79-08:07.54] Agent: Yes. Yep. Okay. You just need to pay us your deductible and then we would bill the insurance company for the remaining balance.
[08:08.31-08:18.86] Customer: Got it. Okay. And you guys, do you guys offer any service where you can like, come to me to do it or would I need to drop it off?
[08:20.76-08:23.06] Agent: Okay, just hold on one moment.
[08:24.25-08:24.99] Customer: Sure.
[08:32.28-08:37.26] Agent: Yeah, [PERSON_NAME], can we can come out to you.
[08:38.16-08:38.99] Customer: Okay.
[08:43.04-08:46.30] Customer: Okay. So they did give me,
[08:47.70-08:50.43] Agent: I think this is the number that you would be looking for.
[08:54.89-08:56.03] Customer: [PHONE_NUMBER] [PHONE_NUMBER]
[08:59.13-09:02.20] Customer: [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Okay.
[09:02.62-09:05.65] Agent: Yeah. Normally'a fixed digit referral number, but thats al right.
[09:05.67-09:06.99] Agent: We can get that switched over.
[09:07.02-09:07.99] Agent: That's not a problem.
[09:08.06-09:10.96] Agent: When were you wanting to get that done?
[09:12.98-09:19.17] Customer: Well, I get paid on Friday, so I'll probably have to wait and do it then if that works.
[09:19.91-09:23.70] Agent: Okay. We can certainly do it on Friday for you.
[09:24.60-09:25.46] Customer: Okay,
[09:38.00-09:38.74] Agent: so
[09:41.74-09:44.84] Agent: get your address. What'your address here?
[09:46.01-09:48.51] Customer: It's [LOCATION] [LOCATION]
[09:51.53-09:56.00] Customer: and then that's [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[09:56.89-10:01.63] Agent: Okay. So would we need to do this at your home or are you going to be at work that [DURATION]?
[10:02.86-10:05.14] Customer: I work from home, so.
[10:05.33-10:08.53] Agent: Oh, okay. Y. Yes, at home.
[10:09.72-10:10.62] Agent: All right.
[10:13.75-10:18.98] Agent: Oay. So we can certainly get the [ORGANIZATION] a call and we can get that switched over.
[10:22.88-10:25.25] Agent: Do you have enough time to do that right now?
[10:27.88-10:32.25] Customer: I have a meeting coming up, so you know how long it usually takes.
[10:33.48-10:41.88] Agent: It's going to be a little while because I got to get through to somebody to actually speak to @[USERNAME], which takes a little like takes a little bit of time.
[10:41.96-10:45.62] Agent: So I mean, when is your meeting over?
[10:47.24-10:53.58] Customer: I honestly have kind of like a little bit of a packed [DURATION],
[10:56.63-11:03.29] Customer: so I have a break at [TIME] and that's probably going to be the best time to do it.
[11:04.03-11:09.76] Agent: Okay. Like I said, it is going to take, you know, it takes a little while to get to an actual person with [ORGANIZATION].
[11:09.82-11:11.17] Agent: So that's why it's
[11:13.39-11:15.93] Agent: so I don't know how much.
[11:16.08-11:20.67] Agent: Well, I think that I can also do it through the app on [ORGANIZATION].
[11:20.72-11:25.05] Agent: Okay. O. So let me try to do that.
[11:27.51-11:29.54] Agent: I can just telephone number.
[11:29.67-11:32.46] Agent: I'll give it to you so that way you can identify us.
[11:33.54-11:35.57] Agent: Okay, one second.
[11:40.26-11:42.57] Agent: Okay. What is it?
[11:43.26-11:44.00] Customer: [PHONE_NUMBER].
[11:50.75-11:57.25] Agent: Okay, perfect. And then your warranty period on the windshields is [DURATION] [DURATION], right?
[12:00.64-12:04.54] Customer: The warran. What do you mean the warranty period on the windshield?
[12:06.04-12:14.47] Agent: Well, I just on the website it was saying that it, you know, for whatever reason it gets tripped or cracked again [DURATION] [DURATION], that
[12:16.21-12:18.42] Customer: I can get a replacement.
[12:19.16-12:20.75] Agent: Okay. So
[12:22.09-12:24.83] Agent: what we have is what's called our G12 warranty.
[12:24.88-12:32.38] Agent: And what that means is that your rock chips are covered free of charge for that [DURATION].
[12:32.50-12:37.45] Agent: And then, you know, the cost of the glass would be covered and you'd pay the remaining charges
[12:39.47-12:41.09] Agent: because it has a recal.
[12:41.71-12:52.04] Agent: If you wanted to pay an additional [MONEY_AMOUNT] [MONEY_AMOUNT], then in the event that you needed a new windshield from a road hazard, then that would be covered free of charge.
[12:52.63-12:57.58] Agent: Then that's the future install warranty that they were speaking of.
[12:58.43-12:59.25] Customer: Okay.
[13:00.63-13:05.53] Customer: Okay, sounds good. Is it just the phone number that I'll need for the app?
[13:06.43-13:10.12] Agent: Okay. I can also give you the address if they need that.
[13:10.20-13:14.89] Customer: It's [LOCATION] [LOCATION] [LOCATION]
[13:16.27-13:17.38] Customer: and over.
[13:19.05-13:22.72] Agent: Okay, perfect. Nows. Good.
[13:23.74-13:29.88] Agent: All right. Okay. Then the guys will be out there on Friday to get that done for you.
[13:31.22-13:37.12] Customer: Okay. So ju. Well, so will you like call me back after
[13:39.05-13:42.43] Customer: or do they just kind of like show up whenever they can?
[13:43.91-13:51.82] Agent: I can certainly have them call when they're on their way or pre for a morning appointment,
[13:56.88-13:58.35] Customer: but I think so.
[13:58.41-14:00.96] Customer: I mean, I don't think I have anything Friday.
[14:01.02-14:06.65] Customer: So like. But if they can call just to let me know when they're on their way, then that works.
[14:06.72-14:11.61] Customer: But really like anytime during regular business hours I should be around, so.
[14:11.80-14:14.60] Agent: O. Okay. All right.
[14:14.66-14:20.31] Agent: Well I can certainly put it in there for like a morning appointment and then they'll give you a call on the way.
[14:20.49-14:25.22] Agent: This is provided that it's not raining, obviously, unless you have a garage,
[14:29.00-14:34.01] Agent: we don't so if it is raining, w I guess just reschedule.
[14:34.72-14:37.29] Customer: Yes. Okay. All rightfect.
[14:38.30-14:40.00] Agent: All right. Okay. Well, thank you so much.
[14:40.03-14:42.97] Customer: I appreciate it. Have a good [DURATION].
[14:43.62-14:44.35] Agent: You too. Bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or Truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please press [PHONE_NUMBER] and we will be happy to help you. Please hold for the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service. [ORGANIZATION] All Weather premium blades are available for $[","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or Truck, please press [PHONE_NUMBER] to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. For all other services, please press [PHONE_NUMBER] and we will be happy to help you. Please hold for the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service. [ORGANIZATION] All Weather premium blades are available for $[MONEY_AMOUNT]. Ask us about wiper blades. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. [URL] [URL]. Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. There's no guarantee a rock or some other object won't hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details@portlandlass.com do. Thank you for holding. A [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will be with you shortly. If you need a new windshield, you made the right call. We work with all insurance companies and [ORGANIZATION] this is [PERSON_NAME]. Hi, [PERSON_NAME]. I am hoping to get a quote for windshield replacement for my car. Sure. Let me get over to that screen. Is it possible to get your name, please? All right. [PERSON_NAME]. Last name? [PERSON_NAME] [PERSON_NAME]. All right, can your telephone number [PHONE_NUMBER]. And what do you make? Model? It's a [DATE_INTERVAL] [ORGANIZATION] Bronco. Is it the Bronco or the Bronco Sport? It's just a regular Bronco. Oay. And is this the two door or the four door? A four door. And you need a windshield? Yes. And it's. I mean, I'm pretty sure it's crash beyond repair because it's like it's spread. So I probably need a full replacement. Sure. Okay. All right. And do you have the lane keep assist? I don't think so. Is that the thing where it like beeps if there's something next to you or if you go out of the lane? Yeah, I do not have that. That I know. Oay. I mean it. Yeah, I don't think so. Okay. All right. So I have [PHONE_NUMBER], [PHONE_NUMBER], 6 windshields I can choose from. Is it possible to get your VIN number? Yeah, let me go outside really quick and look. Or maybe it's in my app. One second. Yes. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. Bear with me. It's thinking about it. All right. All right. And you'going through insurance? I do have insurance, so, yes. Who's your insurance carrier? It's [ORGANIZATION] [ORGANIZATION] here. I do apologize. That's okay. And do you know how much your deductible is? It says [MONEY_AMOUNT] do. Okay. So it is going to be much better for you because it's over $[MONEY_AMOUNT] because it needs be calibration. So have you made a claim? Yeah, I did. Well, I did. Yes. And there was the option to book like the replacement through that, but. But it did say it was going to be my full $[MONEY_AMOUNT] deductible. So I kind of just wanted to get another quote to make sure that was actually how much it was. Yeah, So I did just barely start the claim. Did they give you a referral number? Let see. Because are you guys able to like, bill through them directly or. Yes. Yep. Okay. You just need to pay us your deductible and then we would bill the insurance company for the remaining balance. Got it. Okay. And you guys, do you guys offer any service where you can like, come to me to do it or would I need to drop it off? Okay, just hold on one moment. Sure. Yeah, [PERSON_NAME], can we can come out to you. Okay. Okay. So they did give me, I think this is the number that you would be looking for. [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Okay. Yeah. Normally'a fixed digit referral number, but thats al right. We can get that switched over. That's not a problem. When were you wanting to get that done? Well, I get paid on Friday, so I'll probably have to wait and do it then if that works. Okay. We can certainly do it on Friday for you. Okay, so get your address. What'your address here? It's [LOCATION] [LOCATION] and then that's [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Okay. So would we need to do this at your home or are you going to be at work that [DURATION]? I work from home, so. Oh, okay. Y. Yes, at home. All right. Oay. So we can certainly get the [ORGANIZATION] a call and we can get that switched over. Do you have enough time to do that right now? I have a meeting coming up, so you know how long it usually takes. It's going to be a little while because I got to get through to somebody to actually speak to @[USERNAME], which takes a little like takes a little bit of time. So I mean, when is your meeting over? I honestly have kind of like a little bit of a packed [DURATION], so I have a break at [TIME] and that's probably going to be the best time to do it. Okay. Like I said, it is going to take, you know, it takes a little while to get to an actual person with [ORGANIZATION]. So that's why it's so I don't know how much. Well, I think that I can also do it through the app on [ORGANIZATION]. Okay. O. So let me try to do that. I can just telephone number. I'll give it to you so that way you can identify us. Okay, one second. Okay. What is it? [PHONE_NUMBER]. Okay, perfect. And then your warranty period on the windshields is [DURATION] [DURATION], right? The warran. What do you mean the warranty period on the windshield? Well, I just on the website it was saying that it, you know, for whatever reason it gets tripped or cracked again [DURATION] [DURATION], that I can get a replacement. Okay. So what we have is what's called our G12 warranty. And what that means is that your rock chips are covered free of charge for that [DURATION]. And then, you know, the cost of the glass would be covered and you'd pay the remaining charges because it has a recal. If you wanted to pay an additional [MONEY_AMOUNT] [MONEY_AMOUNT], then in the event that you needed a new windshield from a road hazard, then that would be covered free of charge. Then that's the future install warranty that they were speaking of. Okay. Okay, sounds good. Is it just the phone number that I'll need for the app? Okay. I can also give you the address if they need that. It's [LOCATION] [LOCATION] [LOCATION] and over. Okay, perfect. Nows. Good. All right. Okay. Then the guys will be out there on Friday to get that done for you. Okay. So ju. Well, so will you like call me back after or do they just kind of like show up whenever they can? I can certainly have them call when they're on their way or pre for a morning appointment, but I think so. I mean, I don't think I have anything Friday. So like. But if they can call just to let me know when they're on their way, then that works. But really like anytime during regular business hours I should be around, so. O. Okay. All right. Well I can certainly put it in there for like a morning appointment and then they'll give you a call on the way. This is provided that it's not raining, obviously, unless you have a garage, we don't so if it is raining, w I guess just reschedule. Yes. Okay. All rightfect. All right. Okay. Well, thank you so much. I appreciate it. Have a good [DURATION]. You too. Bye."
175,2979,e4bee950d66249009fe1f8dc1e40ba7f,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/e4bee950d66249009fe1f8dc1e40ba7f_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.901643,0.9016429586935639,611.0,1041,1041,1.7037643207855975,90,8,"[DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [VEHICLE_ID]",44,False,88.115,116,34,45,37,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.38-00:02.37] Agent: [OCCUPATION], we fix your pains.
[00:02.43-00:05.06] Customer: This is [PERSON_NAME]. Hi.
[00:05.12-00:10.84] Customer: I was wondering, do you guys service home windows in [LOCATION]?
[00:12.41-00:14.23] Agent: We do. There's a trip charge.
[00:15.05-00:16.48] Customer: Okay. And what is that?
[00:18.09-00:24.78] Agent: It'usually well, it depends on how many people we need to send, but it's usually [MONEY_AMOUNT].
[00:24.80-00:27.25] Customer: [MONEY_AMOUNT]. Okay.
[00:28.84-00:33.85] Customer: And then I have a window that got broken by a rock.
[00:36.08-00:41.77] Customer: Any you could. If I give you the size of the window, could you give me an estimate?
[00:42.99-00:48.22] Agent: I can. I can give you an estimate, but obviously I need to know the type of glass.
[00:50.48-00:56.98] Agent: So the estimate would be based upon your information, if that makes sense.
[00:57.69-00:59.95] Agent: As opposed to ours.
[01:01.12-01:03.04] Agent: But yeah, I'm happy to help you.
[01:03.22-01:08.91] Customer: Okay, thank you. The window fil is 32 by 44.
[01:10.77-01:13.39] Customer: Okay. And'a low e glass.
[01:14.56-01:15.39] Customer: Okay.
[01:17.48-01:19.91] Customer: And it's a double paned window,
[01:21.31-01:24.00] Customer: but only the outer pane is broken.
[01:24.78-01:28.25] Agent: All right. Is it on wood or metal?
[01:32.70-01:38.33] Customer: So the inside window is wood, the outside is vinyl.
[01:39.78-01:40.64] Customer: Okay.
[01:42.11-01:45.39] Agent: All right. If there's any wood on it at all, we consider it should be wouldood.
[01:45.45-01:48.14] Agent: Is it a pillow window by any chance?
[01:48.24-01:49.25] Agent: Or a herd?
[01:51.67-01:53.25] Customer: I think it's pillow.
[01:53.98-01:54.77] Customer: Yeah.
[02:00.91-02:01.92] Agent: We do
[02:04.86-02:09.12] Agent: work on palo windows, but we do have
[02:12.40-02:17.01] Agent: disclaimer because those are super delicate.
[02:17.88-02:18.74] Customer: Okay.
[02:25.28-02:26.53] Customer: Okay. Your number
[02:27.96-02:33.69] Customer: [PERSON_NAME]. And under [PERSON_NAME] [PERSON_NAME].
[02:34.68-02:36.57] Customer: So my name is [PERSON_NAME] [PERSON_NAME].
[02:36.60-02:40.99] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] #[PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:41.44-02:42.65] Customer: That's my mother in law.
[02:42.71-02:44.49] Customer: We're on a family phone plan.
[02:44.60-02:45.71] Customer: So that's what
[02:47.09-02:50.59] Customer: a different name. All right, what is the address?
[02:51.81-02:55.26] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[03:02.00-03:03.82] Customer: Okay. What's the zip code there?
[03:05.06-03:06.65] Customer: [LOCATION].
[03:07.87-03:10.39] Customer: And that waso [LOCATION].
[03:10.49-03:12.37] Customer: [LOCATION] [LOCATION] [LOCATION].
[03:14.06-03:18.97] Customer: [LOCATION] [LOCATION]. And then new word, [LOCATION]
[03:20.99-03:22.69] Customer: and new word of.
[03:23.50-03:25.97] Customer: I got [LOCATION] and I'm sorry.
[03:26.02-03:27.61] Customer: [LOCATION]. And then what was it?
[03:27.66-03:33.44] Customer: I'm getting. I'm missing that part right after the [VEHICLE_ID] [VEHICLE_ID].
[03:38.19-03:41.00] Customer: That's it. [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID].
[03:41.07-03:43.37] Customer: Got it. Okay. Sorry.
[03:43.94-03:46.56] Customer: I know it's different.
[03:50.78-03:54.04] Customer: So it's the blue sky.
[03:54.59-03:57.81] Agent: All right, let me check.
[03:59.51-04:04.40] Agent: And it's just regular glass, except it's low e.
[04:04.56-04:09.57] Agent: So no tempered.32 by 44.
[04:43.45-04:45.14] Agent: I'm going to put you on a quick hold.
[04:45.24-04:47.80] Agent: Okay. Thank you. Thank you.
[04:49.50-04:52.14] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your paes.
[04:52.28-04:58.64] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[04:59.02-05:01.30] IVR/System: Most can be installed in a single day.
[05:01.48-05:04.38] IVR/System: Or update your entry doors with elegant decorative glass.
[05:04.52-05:07.82] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[05:08.00-05:13.97] IVR/System: We can also change the look of any room with a mirrorred wall or protect your wood furniture with custom made glass tops.
[05:14.15-05:18.19] IVR/System: With [ORGANIZATION] [OCCUPATION] you'll always know the price upf front before we start.
[05:21.06-05:23.44] IVR/System: The choice is clear in windshield replacement.
[05:23.53-05:27.18] IVR/System: [ORGANIZATION] [OCCUPATION] believes your safety is more important than price.
[05:27.33-05:42.43] IVR/System: We only recommend original equipment quality, crash tested windshields and use the same adhesives the carmakers do only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[05:42.57-05:44.38] IVR/System: Don't put your safety at risk.
[05:44.51-05:46.77] IVR/System: Get the best guarantees in the business.
[05:46.92-05:49.54] IVR/System: Some exclusions apply. Ask for details.
[05:53.19-05:57.34] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[05:57.51-06:01.78] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[06:01.95-06:07.10] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[06:07.44-06:16.13] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before Glass breaks.
[06:16.71-06:26.45] IVR/System: [ORGANIZATION] [OCCUPATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[06:26.92-06:33.89] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [OCCUPATION] can meet your business GL needs.
[06:37.27-06:44.52] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION].
[06:44.62-06:53.92] IVR/System: Advantage Plan Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergencies.
[06:54.07-07:03.16] IVR/System: Plus any glass replaced in the home of an Advantage Plan member is guarantee feed against breakage for the term of the membership excluding natural disaster.
[07:03.31-07:08.13] IVR/System: If you sell your home, the Advantage Plan protection even transfers to the new homeowners.
[07:08.30-07:13.00] IVR/System: Ask your [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today.
[07:13.79-07:18.10] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[07:18.16-07:25.89] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place for your next windshield.
[07:25.99-07:28.35] IVR/System: Help protect everyone in your car.
[07:28.52-07:31.22] IVR/System: Call [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[07:31.41-07:36.99] IVR/System: We recommend original equipment manufacturer quality glass and the same adhesives the car makers use.
[07:37.49-07:45.78] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[07:45.97-07:47.93] IVR/System: Fast and friendly service.
[07:48.07-07:49.94] IVR/System: We even handle your insurance claim
[07:52.82-07:55.27] IVR/System: when glass breaks. Call [ORGANIZATION] [ORGANIZATION].
[07:55.41-08:01.51] IVR/System: [ORGANIZATION] [ORGANIZATION]. We've got the prescription for all types of glass for your home, auto or business.
[08:01.65-08:06.65] IVR/System: We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION].
[08:06.82-08:11.58] IVR/System: First quality glass, certified [OCCUPATION] and the best guarantees in the business.
[08:11.70-08:13.61] IVR/System: We even handled the insurance claim.
[08:19.01-08:20.56] Agent: Okay, sorry about that.
[08:23.10-08:26.56] Agent: I can go ahead and email this to you if you'd like.
[08:27.13-08:32.32] Agent: We're looking at with the trip charge, [MONEY_AMOUNT].
[08:32.89-08:35.14] Agent: With tax, it would be about $[MONEY_AMOUNT].
[08:35.34-08:36.75] Agent: [MONEY_AMOUNT] do.
[08:39.38-08:42.00] Customer: Okay. I'll need to talk to my [MARITAL_STATUS].
[08:42.62-08:46.68] Agent: O. Sure. Would you like for me to send this to you?
[08:48.26-08:51.49] Customer: Yeah, sure. Okay. What's your email address?
[09:18.97-09:21.42] Agent: All right. Are you getting other estimates?
[09:22.12-09:25.40] Customer: Yes. Yeah, I know.
[09:25.45-09:28.72] Agent: [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME].
[09:28.78-09:31.49] Agent: Yeah. And I tried to discount it down some.
[09:31.61-09:33.71] Agent: I might be able to discount it more,
[09:37.64-09:42.76] Agent: but the problem is that it's on wood and that [ORGANIZATION] unit.
[09:42.82-09:46.89] Agent: And we'have to see what kind of [ORGANIZATION] because there'like three different kinds of [ORGANIZATION].
[09:47.03-09:51.02] Agent: But I can send somebody out there to take a look at it, and that would be free of charge.
[09:52.40-09:53.26] Customer: Okay.
[09:54.73-09:56.56] Agent: But Il email this to you.
[09:56.74-09:57.47] Customer: Sure.
[09:58.85-09:59.90] Customer: Alghty.
[10:04.63-10:07.65] Agent: Thank you. Have a day.
[10:08.27-10:09.09] Customer: You too. Bye.","[OCCUPATION], we fix your pains. This is [PERSON_NAME]. Hi. I was wondering, do you guys service home windows in [LOCATION]? We do. There's a trip charge. Okay. And what is that? It'usually well, it depends on how many people we need to send, but it's usually [MONEY_AMOUNT]. [MONEY_AMOUNT]. Okay. And then I have a window that got broken by a rock. Any you could. If I give you the size of the window, could you give me an estimate? I can. I can give you an estimate, but obviously I need to know th","[OCCUPATION], we fix your pains. This is [PERSON_NAME]. Hi. I was wondering, do you guys service home windows in [LOCATION]? We do. There's a trip charge. Okay. And what is that? It'usually well, it depends on how many people we need to send, but it's usually [MONEY_AMOUNT]. [MONEY_AMOUNT]. Okay. And then I have a window that got broken by a rock. Any you could. If I give you the size of the window, could you give me an estimate? I can. I can give you an estimate, but obviously I need to know the type of glass. So the estimate would be based upon your information, if that makes sense. As opposed to ours. But yeah, I'm happy to help you. Okay, thank you. The window fil is 32 by 44. Okay. And'a low e glass. Okay. And it's a double paned window, but only the outer pane is broken. All right. Is it on wood or metal? So the inside window is wood, the outside is vinyl. Okay. All right. If there's any wood on it at all, we consider it should be wouldood. Is it a pillow window by any chance? Or a herd? I think it's pillow. Yeah. We do work on palo windows, but we do have disclaimer because those are super delicate. Okay. Okay. Your number [PERSON_NAME]. And under [PERSON_NAME] [PERSON_NAME]. So my name is [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] #[PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. That's my mother in law. We're on a family phone plan. So that's what a different name. All right, what is the address? [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Okay. What's the zip code there? [LOCATION]. And that waso [LOCATION]. [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION]. And then new word, [LOCATION] and new word of. I got [LOCATION] and I'm sorry. [LOCATION]. And then what was it? I'm getting. I'm missing that part right after the [VEHICLE_ID] [VEHICLE_ID]. That's it. [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID]. Got it. Okay. Sorry. I know it's different. So it's the blue sky. All right, let me check. And it's just regular glass, except it's low e. So no tempered.32 by 44. I'm going to put you on a quick hold. Okay. Thank you. Thank you. [OCCUPATION] [OCCUPATION] can do more than fix your paes. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrorred wall or protect your wood furniture with custom made glass tops. With [ORGANIZATION] [OCCUPATION] you'll always know the price upf front before we start. The choice is clear in windshield replacement. [ORGANIZATION] [OCCUPATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshields and use the same adhesives the carmakers do only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply. Ask for details. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before Glass breaks. [ORGANIZATION] [OCCUPATION] provides a wide range of specially commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [OCCUPATION] can meet your business GL needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan Advantage plan members save 15% on all future repairs for the home and receive priority service response and emergencies. Plus any glass replaced in the home of an Advantage Plan member is guarantee feed against breakage for the term of the membership excluding natural disaster. If you sell your home, the Advantage Plan protection even transfers to the new homeowners. Ask your [ORGANIZATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] about our Advantage Plan today. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place for your next windshield. Help protect everyone in your car. Call [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives the car makers use. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for a full [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Fast and friendly service. We even handle your insurance claim when glass breaks. Call [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. We've got the prescription for all types of glass for your home, auto or business. We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION]. First quality glass, certified [OCCUPATION] and the best guarantees in the business. We even handled the insurance claim. Okay, sorry about that. I can go ahead and email this to you if you'd like. We're looking at with the trip charge, [MONEY_AMOUNT]. With tax, it would be about $[MONEY_AMOUNT]. [MONEY_AMOUNT] do. Okay. I'll need to talk to my [MARITAL_STATUS]. O. Sure. Would you like for me to send this to you? Yeah, sure. Okay. What's your email address? All right. Are you getting other estimates? Yes. Yeah, I know. [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME]. Yeah. And I tried to discount it down some. I might be able to discount it more, but the problem is that it's on wood and that [ORGANIZATION] unit. And we'have to see what kind of [ORGANIZATION] because there'like three different kinds of [ORGANIZATION]. But I can send somebody out there to take a look at it, and that would be free of charge. Okay. But Il email this to you. Sure. Alghty. Thank you. Have a day. You too. Bye."
176,463,20230410-122330_9314445204,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230410-122330_9314445204-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9016178,0.9016177969348659,1613.0,3654,3654,2.2653440793552386,289,10,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.113,333,210,121,2,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.97-00:05.72] Agent: Hello? Hello, this is [PERSON_NAME] with [ORGANIZATION].
[00:05.77-00:06.79] Agent: How are you doing?
[00:09.13-00:10.15] Agent: What's your name?
[00:12.46-00:16.10] Agent: This call is about the phone and the Internet for your residence.
[00:16.16-00:18.43] Agent: Can I talk with [PERSON_NAME]?
[00:20.30-00:21.51] Customer: I can't hardly hear you.
[00:21.54-00:23.48] Customer: You got too much background noise.
[00:24.09-00:28.57] Agent: This call is about the phone and the Internet that you are using.
[00:28.70-00:33.68] Agent: So basically [ORGANIZATION] recently reduced the service charges.
[00:33.77-00:39.61] Agent: So you can go with the 600 megabyte Internet in just $[MONEY_AMOUNT] per [DURATION].
[00:39.71-00:43.48] Agent: And your each online will go just $[MONEY_AMOUNT] per [DURATION].
[00:46.73-00:50.09] Agent: So would you mind to discuss how many lines you are using?
[00:50.13-00:53.03] Agent: For you how many lines you are using?
[00:56.34-00:59.75] Customer: I enter? Yes. Are you talking?
[00:59.90-01:00.66] Customer: Where are you talking?
[01:00.70-01:05.59] Customer: I have two houses where Y I I know your phone number came up here in [LOCATION].
[01:05.97-01:06.83] Customer: The house
[01:08.58-01:11.80] Customer: with the zip code [LOCATION].
[01:14.17-01:16.59] Customer: Okay, that's here in [LOCATION] [LOCATION].
[01:17.94-01:20.49] Customer: You don't have [ORGANIZATION] here in this area?
[01:20.59-01:22.72] Customer: Because I've tried to ask you guys several times.
[01:22.77-01:23.95] Customer: I was going to change.
[01:26.09-01:27.83] Agent: You want to change the system?
[01:29.22-01:31.83] Customer: Isn't that you? Yes.
[01:32.86-01:36.85] Agent: Okay. Do you have service over here now?
[01:36.99-01:38.39] Agent: Can I get the address, sir?
[01:39.69-01:42.39] Agent: You what? Can I get the address?
[01:45.89-01:48.40] Agent: You just. Can I g me zip code?
[01:48.45-01:49.80] Agent: Don't you have the address?
[01:49.97-01:51.31] Customer: I have the zip code.
[01:51.42-01:54.82] Customer: I have the zip codes with the number and I have your name.
[01:54.92-01:55.80] Customer: That's all.
[01:58.69-02:01.03] Agent: Can I get your full address please?
[02:02.25-02:27.40] Customer: [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION].
[02:27.44-02:35.03] Customer: I mean [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] I got it.
[02:35.17-02:37.81] Customer: [LOCATION]. I got you.
[02:42.01-02:44.75] Agent: You want [ORGANIZATION] for your V location.
[02:47.13-02:48.72] Agent: Do you have service over here?
[02:48.77-02:59.03] Agent: Now my portal shows that this address is between [LOCATION] to the nearest [ORGANIZATION] customer.
[03:00.69-03:04.74] Agent: So let me check in your [LOCATION] [LOCATION].
[03:04.78-03:06.18] Agent: What's theSW3 street now.
[03:07.59-03:12.53] Agent: Suite number. Yeah, the street street name.
[03:12.91-03:15.46] Agent: You see just. You just gave me a [LOCATION] [LOCATION].
[03:15.51-03:17.13] Agent: I don't know what [LOCATION] [LOCATION].
[03:17.16-03:18.93] Agent: There's a lot of [LOCATION] around here.
[03:19.00-03:35.88] Customer: No, the full address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] court clock will be end with [PHONE_NUMBER].
[03:36.18-03:40.25] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:40.29-03:44.78] Customer: There's two words. [LOCATION], [LOCATION].
[03:44.84-03:49.75] Customer: Yeah, yeah, it'and the zip code is [LOCATION], right?
[03:50.34-03:54.56] Agent: Yes. So I mentioned that my portal shows
[03:57.47-04:04.45] Agent: my port shows that this address is between [LOCATION] ped of the nearest customer [ORGANIZATION].
[04:04.52-04:05.25] Agent: Customer.
[04:06.51-04:10.30] Agent: Okay, that. Can you please wait?
[04:10.39-04:18.58] Agent: Let me check in [ORGANIZATION] Maps whether I can provide the service or not, you want [ORGANIZATION] for your board location?
[04:18.67-04:21.01] Agent: You mentioned that you have two houses, right?
[04:21.83-04:25.90] Customer: Yes, one here in [LOCATION] and one in [LOCATION].
[04:26.32-04:28.26] Agent: Can I get the second address please?
[04:30.37-04:35.95] Customer: [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION], [LOCATION].
[04:36.04-04:42.94] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[04:49.62-04:57.61] Customer: I seen some of your trucks working around here and then I called you guys to change here in [LOCATION] to you guys.
[04:57.99-04:59.29] Agent: Can you please hold?
[04:59.99-05:02.05] Customer: Let me discuss with my [OCCUPATION].
[05:02.43-05:04.37] Agent: Go ahead, go ahead, ahead.
[05:28.73-05:29.55] IVR/System: Hello?
[05:31.00-05:35.52] Agent: Yes, good morning sir, this is [PERSON_NAME] [PERSON_NAME], I'm one of the [OCCUPATION].
[05:35.56-05:36.67] Agent: How are you doing?
[05:38.93-05:40.80] Customer: Well, she was going to check with you guys.
[05:40.86-05:44.44] Customer: What happened? Ye, she just transferred this call to me.
[05:44.47-05:49.97] Customer: She mentioned like you have two addresses and she was talking about some truck type of thing and everything.
[05:50.06-05:54.25] Customer: So she said like can you just talk to him for a moment to get the complete understanding.
[05:54.42-05:56.08] Customer: So that's where I took this call.
[05:59.35-06:07.85] Customer: So the first address said, all I know is she was going to check with you guys about this address here in [LOCATION].
[06:07.90-06:08.69] Customer: Exactly.
[06:10.05-06:15.80] Customer: The address I have right now is [LOCATION] [LOCATION] [LOCATION], [LOCATION].
[06:15.90-06:18.19] Customer: [LOCATION] [LOCATION].
[06:20.56-06:23.26] Customer: Yeah, that's where we're at right now.
[06:23.56-06:29.99] Customer: And the second one is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION].
[06:30.73-06:32.19] Customer: That's my other house.
[06:32.61-06:33.81] Agent: That's your other house.
[06:33.93-06:36.70] Customer: So on [LOCATION] [LOCATION] [LOCATION]
[06:41.35-06:44.25] Agent: on your home, where you at right now in [LOCATION]?
[06:45.99-06:50.25] Agent: [LOCATION] [LOCATION]. Yes. Which service provider you have right now?
[06:51.50-06:52.93] Agent: What difference does that make?
[06:53.10-06:56.81] Agent: If you don't have your service in here yet connected, I can't get you.
[06:57.11-06:58.79] Customer: That's what I keep getting here.
[06:58.90-07:07.90] Customer: You guys keep telling me you're going toick set up here yet which know lot of houses are going around here and you guys are losing a lot of business too.
[07:08.56-07:09.82] Agent: Sir, right now
[07:12.17-07:14.58] Agent: I also know your truck'been around here.
[07:18.73-07:26.82] Agent: So right now I'm looking at the like in my system, the maps we have right now for the site areas and everything.
[07:26.89-07:34.08] Agent: So like the whole community, like most of them are interested in [ORGANIZATION], right?
[07:36.31-07:38.83] Customer: I don't know, I doubt it.
[07:39.01-07:40.35] Agent: What about your home?
[07:40.41-07:43.93] Agent: Like are you really looking for [ORGANIZATION] so I can process this one for you?
[07:44.02-07:46.84] Agent: Because this will take some time, we need to construct it.
[07:47.03-08:00.19] Agent: But once I got the order in place in the system that will assign this job to the [ORGANIZATION] [ORGANIZATION], there will be a [ORGANIZATION] [ORGANIZATION] [OCCUPATION], they will be visiting you first of all
[08:01.54-08:09.95] Agent: and they will be letting me know like in how many days we will be connecting the buyers here for this customer
[08:11.18-08:14.77] Agent: like [DURATION] [DURATION] or [DURATION] [DURATION] or [DURATION] [DURATION].
[08:14.89-08:23.36] Agent: And once I got that idea then I'm going to let you know that these are the construction times slots and in this [DURATION] you will be able to get [ORGANIZATION].
[08:23.39-08:27.56] Agent: We will be starting constructing on this location for you.
[08:27.66-08:33.41] Agent: And once we got the construction completed you will be getting your account set up by [ORGANIZATION].
[08:34.27-08:38.89] Customer: So you're going to send somebody out here to check this out and he's going to get back with you.
[08:38.92-08:40.17] Customer: You guys did this?
[08:40.63-08:44.03] Customer: I don't know, maybe last year sir.
[08:44.08-08:52.02] Customer: Basically once I put this address [LOCATION] [LOCATION] [LOCATION], it shows me a survey required.
[08:52.11-08:55.40] Customer: But like in the last year
[08:57.50-09:19.57] Customer: as you're see like the service completed and these guys were here, they haven't submitted any Prism IDS or anything like that in the portal because once surve service is completed they put the notes on the other then they lied to me because they told me after they came out here and looked at everything and they said they couldn't hook up.
[09:23.95-09:25.82] Customer: I talked to, I talked to them.
[09:25.88-09:28.31] Customer: I talked to the guys out here and said they said they couldn't do it.
[09:28.33-09:31.06] Customer: I also talk to you guys on the phone and they said they couldn't do it.
[09:31.08-09:33.00] Customer: Right, right now, last year, right?
[09:33.90-09:36.04] Customer: I. Yeah, it's been over [DURATION] [DURATION].
[09:36.11-09:40.30] Agent: Yes. And did they mention any construction cost to you?
[09:40.35-09:43.07] Agent: Like this is the construction cost [ORGANIZATION].
[09:43.09-09:46.86] Agent: It'pay this much and you have to pay this much anything like that or not?
[09:47.72-09:54.98] Customer: No. And if they did I would have told them no because I ain'm going to pay for you guys to put in your construction in here.
[09:55.07-10:01.70] Customer: That's crazybo. Everybody else can hook up to the same what I already paid for.
[10:02.00-10:08.99] Customer: Well I. This is, this is your guys stuff so you shouldn't be charging the customers anything.
[10:09.28-10:14.79] Agent: No, no. I was asking as you mentioned the guys were there and they mentioned like we cannot hook up.
[10:14.84-10:24.93] Agent: Mostly once the site is not serviceable the [OCCUPATION] [OCCUPATION] let customer know or the [OCCUPATION] [OCCUPATION] know that this is the construction cost.
[10:25.03-10:26.90] Customer: Because I'm part of a business.
[10:26.93-10:29.44] Agent: Okay. So once we are done with the buildings and everything.
[10:29.50-10:33.21] Agent: So they told us like this will be the construction cost in this building.
[10:33.25-10:41.08] Agent: So you have to get back to the client or you have to get these numbers of customers on board so we can get this completed.
[10:41.13-10:43.75] Agent: This is type of like a post production process.
[10:43.78-10:49.39] Agent: But right now if you want like you are not going to pay anything right now.
[10:49.54-10:51.24] Agent: No uprennt charges and nothing.
[10:51.37-10:54.39] Agent: I no understand here you're Charging
[10:56.62-10:57.88] Agent: the customer
[11:00.13-11:06.96] Agent: some here. Did someone ask you to pay something previously about the construction?
[11:07.14-11:08.60] Customer: No, no, they never.
[11:08.72-11:10.99] Agent: It sounds like that's what you're saying.
[11:11.17-11:12.62] Agent: No, no. I'm so sorry for that.
[11:12.67-11:16.74] Agent: I was just letting you know about the behavior of the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and everything.
[11:17.60-11:26.65] Customer: Well, if that's what they're going to do to come out here and tell me that I have to pay some construction fee to get hooked up.
[11:27.53-11:30.13] Customer: Crazy. I was just asking a question.
[11:30.22-11:31.84] Customer: No, I don't remember.
[11:32.17-11:35.03] Customer: I don't remember. I don't think they did, but I don't remember.
[11:35.06-11:36.30] Agent: It's been. I understand.
[11:36.36-11:39.03] Agent: Long. That'swer that's the answer.
[11:39.14-11:40.89] Customer: I was just asking to confirm.
[11:41.03-11:43.13] Agent: Understood you. That's not a problem.
[11:43.23-11:52.91] Agent: Not a problem. So right now what I'm going to do here is that if you want I can simply put the request for [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] that is not on your shoulders.
[11:53.10-11:54.37] Agent: You just have to let me know.
[11:54.39-12:00.23] Agent: Like this service, you are interested in this service like this much TVS and phone and the Internet.
[12:00.42-12:06.02] Agent: That doesn't mean like we are reaching out to your existing provider to release the numbers and we are going to port the numbers.
[12:06.16-12:16.42] Customer: No, once first of all, once I submit the initial order in my portal that will create the order reference number, then I'm go going toa use the order reference number.
[12:16.52-12:19.93] Customer: I'mnna provide that number to the [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[12:20.07-12:22.80] Agent: This job will be assigning to a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[12:22.97-12:33.65] Agent: They will be visiting this location again and they will be simply visiting this taking the idea how much is the construction and for how many days we need to wait.
[12:33.75-12:39.80] Agent: They will be getting back to me like this is the update on your order for your customer.
[12:39.85-12:42.10] Agent: So let's your customer know about this one.
[12:42.28-12:44.53] Agent: No one is going to reach out to you personally.
[12:44.65-12:48.07] Agent: I will be the one following up with you on each and every part.
[12:48.24-12:54.71] Agent: If there is something that we cannot do that I'm going to let you know and I'm going to cancel the order.
[12:55.85-12:59.79] Agent: If they told me I have the idea like we can do it.
[12:59.96-13:01.55] Agent: I will be proceeding with the order.
[13:01.60-13:02.30] Agent: Okay,
[13:04.45-13:06.81] Agent: well, you need to talk to me before you proceed.
[13:06.91-13:11.12] Agent: Exactly, exactly. I'm going to let you know like this is the way we can complete it.
[13:11.26-13:14.23] Customer: I don' I don't like any surprises because I'm not.
[13:14.28-13:17.73] Customer: No, I understand construction fees or anything because.
[13:17.79-13:19.14] Agent: No, no, don't worry about that.
[13:19.21-13:20.54] Customer: And I pay for it.
[13:21.00-13:29.90] Agent: Then all the neighbors around here, they can hook up to the same thing for not paying for already Is this [PERSON_NAME] that?
[13:30.85-13:36.66] Agent: Yeah. [PERSON_NAME], like right now I'm looking at this community that's a circle
[13:38.23-13:49.72] Agent: and [LOCATION] [LOCATION] [LOCATION] y and then you have 1, 2, 3, 4, 5, 6, 7 houses in front of you right in a circle.
[13:49.87-13:50.97] Customer: Including yours?
[13:52.75-13:54.95] Customer: I think so. Like exactly.
[13:55.11-13:57.07] Agent: So [PERSON_NAME], here's the thing.
[13:57.18-14:02.37] Agent: Let me go ahead and submit the order with the initial service in the initial.
[14:02.87-14:04.24] Agent: As an initial order.
[14:04.41-14:13.15] Agent: Once I got the idea like there is a possibility to provide services, I'm going to let you know and we can simply connect the lines for you.
[14:14.38-14:27.72] Agent: If I came to know that this area is not serviceable right now by [ORGANIZATION] once I got the [ORGANIZATION] [ORGANIZATION], because I'm not sure about this location, once I got the confirmation from [OCCUPATION] [OCCUPATION], then I will be having
[14:29.46-14:34.34] Agent: the idea like whether we can complete the installation or not.
[14:34.51-14:35.34] Agent: Okay,
[14:36.96-14:39.22] Customer: well, I've seen your trucks around here.
[14:39.31-14:40.73] Customer: I've seen them working.
[14:40.84-14:44.03] Customer: Let me two blocks away, but okay.
[14:44.13-14:48.52] Customer: I also seen them over here at the end of my the main street coming in.
[14:48.58-14:52.91] Customer: And I tried to stop there and find a guy but I couldn't find out where he was at.
[14:53.03-14:57.13] Customer: So I couldn't talk to him to see if they were putting it in over here's not unryry about that.
[14:57.16-15:00.31] Agent: Okay. If they're working like one or two blocks away.
[15:00.41-15:03.82] Agent: You tried like [DURATION] [DURATION] ago and think changes according to time.
[15:03.88-15:05.63] Agent: So now
[15:07.74-15:18.01] Agent: the reason I'm asking you to go ahead and place out the order and we can complete the site service is that you will be getting the exact idea about your particular location.
[15:18.07-15:24.91] Agent: Not about next to your home or the street or the next block or something.
[15:24.94-15:29.90] Agent: You will be having exact idea about your particular location and you can make a decision.
[15:29.95-15:30.62] Customer: Okay,
[15:33.51-15:36.29] Customer: so the other. I'm not paying for anything.
[15:36.48-15:39.34] Agent: Exactly. I'm not asking you to pay.
[15:39.72-15:40.74] Agent: I know you not.
[15:40.79-15:42.35] Agent: I'm just repeating this.
[15:42.53-15:43.76] Agent: I understand that. Right.
[15:43.82-15:44.93] Agent: This is. This is.
[15:45.04-15:46.37] IVR/System: This is being recorded.
[15:46.40-15:47.15] Agent: I know it is.
[15:47.24-15:50.79] Agent: Exactly. So we're gonna have this down on record.
[15:50.84-15:55.95] Agent: And also the reason I'MATING one can I know when they're gonna come out?
[15:56.12-15:57.88] Agent: Exactly. I'm going to let you know.
[15:58.29-15:59.99] Agent: O okay, I didn't know.
[16:00.14-16:04.88] Agent: Okay, sure. So first of all, I'm going to take down the address real quick.
[16:04.97-16:10.12] Agent: [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION] right.
[16:11.50-16:14.72] Agent: [LOCATION], [LOCATION] [LOCATION] [LOCATION].
[16:15.53-16:17.32] Agent: I got it. Just one moment.
[16:18.34-16:26.08] Agent: So previously, are you associated with any of the business or do you have your business something like that or not?
[16:27.02-16:29.57] Customer: We're [OCCUPATION]. We don't have now
[16:30.78-16:31.52] Agent: because
[16:33.83-16:41.13] Agent: let me go ahead and start submitting the initial information for you and we can get the reference number.
[16:41.22-16:46.57] Agent: So do you have any unique name in your mind that doesn't make any effect.
[16:46.90-16:51.97] Agent: What I'm going to do here is that I'm going to use that name as a business name for you on this order.
[16:52.36-16:55.34] Agent: That doesn't mean like you are getting the imageiate install
[16:57.15-17:01.53] Agent: but I need to use any unique name of your choice as a business name.
[17:03.00-17:11.38] Agent: So we will be sending out the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] here and they will be looking at this location and we will ll be getting back to me like this is the update on your request.
[17:11.67-17:12.54] Agent: Okay,
[17:15.32-17:17.43] Customer: why do you putting a business name on there?
[17:17.45-17:19.73] Customer: You should put the customer's name on there.
[17:20.73-17:22.76] Agent: Your name will be on the account as a person.
[17:22.81-17:29.22] Agent: Last authorized username because I'm associated with the [ORGANIZATION] [ORGANIZATION] so I have to process the commercial one for you.
[17:29.36-17:34.37] Agent: But believe me that is not going to make any effect because we are not proceeding towards anything.
[17:34.47-17:36.04] Agent: This is just for the [ORGANIZATION] [ORGANIZATION].
[17:36.13-17:40.52] Agent: Once you get the [ORGANIZATION] [ORGANIZATION] details in here that will be totally your choice to go or not.
[17:41.45-17:43.52] Agent: I'm just doing the initial part for you.
[17:45.91-17:46.65] Agent: Well,
[17:48.52-17:51.45] Customer: you need to hurry up here because I got to go somewhere.
[17:52.04-17:54.75] Agent: Okay, I'm going to get down the information real quick.
[17:54.89-17:55.87] Agent: I got your name.
[17:55.93-17:59.97] Agent: [PERSON_NAME] [PERSON_NAME]. Can I have your best email address please?
[18:01.08-18:04.13] Agent: Pardon? Your email address.
[18:06.91-18:14.44] Agent: [PERSON_NAME], the last name [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[18:16.42-18:18.38] Agent: and the number on which we are talking.
[18:18.42-18:23.77] Agent: [PHONE_NUMBER]. That's a home phone or a cell phone.
[18:26.31-18:27.13] Agent: What is it again?
[18:27.18-18:33.57] Agent: [PHONE_NUMBER]. Yes, that s landline.
[18:34.03-18:36.20] Agent: A home phone. What's your cellphone number?
[18:37.11-18:38.69] Customer: I don't want you to have that.
[18:38.75-18:39.74] Customer: You don't need it.
[18:40.40-18:41.72] Agent: This has an answer machine.
[18:41.77-18:44.50] Agent: If we're not home'pick it up and just leave a message.
[18:44.65-18:47.79] Agent: Your name. Okay, so the home one will be the best one, right?
[18:48.40-18:51.70] Customer: Yeah. I'm going to provide you my personal cell phone.
[18:51.73-18:53.31] Agent: You can save it in your cell phone.
[18:53.36-18:58.42] Agent: So whenever you need to call me you can call on that number instead of calling on the toll free numbers.
[19:00.92-19:19.37] Customer: That's [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER].
[19:19.54-19:21.57] Customer: Yes, my name is [PERSON_NAME] [PERSON_NAME].
[19:21.62-19:26.08] Agent: You can save this name and whenever you need to call me use this number and I'm gonna pick up the call.
[19:26.19-19:34.44] Agent: That's my personal and secondly Right now you have a home phone line and Internet and how many TVS you have Right now
[19:43.95-19:47.66] Agent: you got three. And what type of channels you like the most?
[19:47.71-19:54.62] Customer: Like the package that includes all these four channels, movies channels, news channels are just the basic one except sports channels.
[19:57.63-19:59.54] Customer: I was looking at yours, I think.
[20:01.45-20:04.00] Customer: Did you have one to call [LOCATION] or something like that?
[20:04.05-20:04.91] Customer: Entertainment
[20:06.58-20:20.43] Agent: like the basic difference in the package is that if you go with the basic TV that doesn't allow you to go with to watch the [ORGANIZATION] type of sports channels and movie channels, the local news and
[20:21.65-20:23.39] Agent: we do the [ORGANIZATION].
[20:25.80-20:28.11] Agent: So do you need any recording box?
[20:28.21-20:31.93] Customer: Any one of the recording box or you guys are not recording channels?
[20:38.84-20:40.57] Customer: Are you guys doing live streaming?
[20:40.68-20:48.52] Agent: Do you guys like RoofU TVS or so or not'thinking about going streaming?
[20:48.56-20:54.35] Customer: I don't know. Like if you guys are thinking about going streaming, that is the best option.
[20:54.49-20:58.89] Agent: If you have Smart TVS or Roku tvs you will be having login and password.
[20:59.06-21:03.27] Customer: Oh great. So you will be saving money on this one as well.
[21:03.37-21:05.09] Agent: I'm going to simply go ahead and.
[21:06.31-21:11.09] Agent: And you want to keep the home number private as it is?
[21:12.98-21:16.18] Customer: Yeah, right. Yeah, fine.
[21:16.28-21:17.68] Agent: Right. Just one moment.
[21:20.18-21:22.09] Agent: I'm just validating this number
[21:26.77-21:31.19] Agent: and your name, [PERSON_NAME] [PERSON_NAME] is on the existing number details.
[21:31.24-21:36.14] Agent: Right? You are the authorized user for [PHONE_NUMBER], right?
[21:37.16-21:39.53] Agent: Ye great. One moment.
[21:39.67-21:59.36] Agent: So if you go with the [ORGANIZATION] phone line that you are using right now, the same number Internet of 600 megabytes per [DURATION], Wi Fi and Hotspot included TV Premier with AT+HD channels that includes all the movies and sports channels on live streaming without any box.
[21:59.49-22:05.54] Agent: You will be only paying $[MONEY_AMOUNT] once you got the service installed.
[22:05.60-22:06.96] Customer: Not right now. So this will be.
[22:06.97-22:09.97] Agent: Your service charges $[MONEY_AMOUNT].
[22:10.02-22:10.67] Customer: Okay.
[22:15.62-22:21.00] Agent: And if you want to add any extra channels like [NATIONALITY] View or [NATIONALITY] View, you can let me know.
[22:21.01-22:22.57] Customer: And I'm going to add those extra channels.
[22:22.61-22:23.98] Agent: ###els as well if you want.
[22:24.05-22:25.14] Customer: No, I'm allry
[22:26.53-22:27.27] Agent: great.
[22:29.72-22:31.66] Customer: Anyway, go ahead. I can t go.
[22:32.44-22:35.27] Agent: Okay. So right now everything is good to go.
[22:35.57-22:41.79] Agent: Let me go ahead and simply complete this process real quick for you.
[22:42.96-22:44.98] Agent: And you will be having
[22:47.61-22:52.34] Agent: the quote from my side with the official PDF file and I'm going to create the aut reference number for you.
[22:52.44-22:56.13] Agent: So I'm going to need some information right now.
[22:57.84-23:04.91] Agent: That will be for [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] with the zip code [LOCATION].
[23:04.93-23:07.39] Agent: What about [LOCATION] [LOCATION] [LOCATION].
[23:07.57-23:10.58] Agent: Are you looking for [ORGANIZATION] on the application as well or not?
[23:11.91-23:14.93] Customer: Yes, I was because it's getting kind of hard
[23:17.71-23:18.45] Customer: so
[23:21.08-23:22.82] Customer: I'm not going to worry about that one.
[23:23.47-23:25.15] Customer: I'm not going to worry about.
[23:25.33-23:26.85] Customer: I don't think you can get it here.
[23:26.92-23:29.69] Customer: So if we can't get it here, I'll probably get it over there
[23:31.39-23:33.52] Customer: like this application. Let me.
[23:33.58-23:36.26] Agent: Let me tell you a difference on these two locations.
[23:36.63-23:50.22] Agent: [LOCATION] [PERSON_NAME] [LOCATION] this is an orange location that is showing at like 300ft away from the nearest [ORGANIZATION] customer, the [LOCATION] [LOCATION] that is showing us between [TIME] to 300.
[23:50.28-23:55.64] Agent: So the [LOCATION] is orange location and the [LOCATION] is yellow location.
[23:56.03-23:59.72] Agent: So if you want I can simply send [ORGANIZATION] [ORGANIZATION] on both locations.
[24:00.18-24:13.38] Agent: Once they are back and they let me know like these are the details on both locations then I'm goingna let you know that these are the most recent, recent updates on both orders and we can see on which location.
[24:13.45-24:15.03] Customer: I don't have the time right now.
[24:15.44-24:19.01] Customer: Just go with that one and when we're here we'll just go with the other one.
[24:19.05-24:20.59] Customer: I don't have. Not a problem.
[24:20.96-24:22.74] Customer: I got to get to the [OCCUPATION].
[24:23.16-24:27.13] Agent: I got you. So I don't need anything else from your side about the other location.
[24:27.23-24:31.35] Agent: I'm going to simply need a business name right now for [LOCATION] [LOCATION] [LOCATION].
[24:33.96-24:40.65] Agent: What A business name like any unique word as a business name for this location so I can complete the order
[24:44.91-24:50.65] Agent: like you can use like [ORGANIZATION] [ORGANIZATION] or anything like that if you have any name in your mind as a business name.
[24:52.12-24:53.73] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[24:55.15-25:00.90] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] you know like a bar for the.
[25:00.95-25:02.18] Agent: Put the ca. Barn.
[25:02.23-25:05.26] Agent: I got it. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[25:05.96-25:14.38] Agent: Yeah. Great. So I'm going to simply go ahead and submit the required information in this order on [LOCATION] [LOCATION] I got the details.
[25:14.41-25:18.12] Agent: Like you have three tvs on this location, a line and the Internet.
[25:18.29-25:19.82] Agent: What service you are using?
[25:19.85-25:21.07] Agent: On the other location
[25:23.57-25:28.30] Customer: we have a landline, we have Internet and TV.
[25:28.49-25:30.46] Agent: How many TVs on the application?
[25:35.83-25:36.84] Customer: I think there's one.
[25:36.91-25:39.29] Agent: Just one now Only one?
[25:39.79-25:46.33] Customer: Yeah. And you need the same package like that includes the [ORGANIZATION] type of sports channels and movie channels.
[25:48.14-25:51.72] Agent: Yeah, I think you call it the Internet entertainment.
[25:51.79-25:54.36] Customer: I don't remember. I have to go back and look at it.
[25:54.51-25:55.64] Agent: Sure, that's not a problem.
[25:55.71-26:00.38] Agent: So $[MONEY_AMOUNT] sounds good to you for this location.
[26:00.45-26:05.77] Customer: For you it sounds a lot for just that I don't know.
[26:05.87-26:06.94] Agent: I'd have to look.
[26:07.85-26:13.76] Agent: Sure. So this is not type of a thing where you are getting something installed and you're paying for that.
[26:13.78-26:17.33] Customer: Okay, I understand all of that, but you don't understand.
[26:17.39-26:18.85] Customer: I have to get to the [OCCUPATION] here.
[26:18.91-26:23.85] Agent: I. Sure. So I'm going to use the same information with the same order for both locations.
[26:23.99-26:26.48] Agent: We'll send you the reference numbers and the official PDF fil.
[26:26.54-26:27.55] Agent: Have a good one.
[26:27.99-26:28.96] Customer: Okay, bye.","Hello? Hello, this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? What's your name? This call is about the phone and the Internet for your residence. Can I talk with [PERSON_NAME]? I can't hardly hear you. You got too much background noise. This call is about the phone and the Internet that you are using. So basically [ORGANIZATION] recently reduced the service charges. So you can go with the 600 megabyte Internet in just $[MONEY_AMOUNT] per [DURATION]. And your each online will go jus","Hello? Hello, this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? What's your name? This call is about the phone and the Internet for your residence. Can I talk with [PERSON_NAME]? I can't hardly hear you. You got too much background noise. This call is about the phone and the Internet that you are using. So basically [ORGANIZATION] recently reduced the service charges. So you can go with the 600 megabyte Internet in just $[MONEY_AMOUNT] per [DURATION]. And your each online will go just $[MONEY_AMOUNT] per [DURATION]. So would you mind to discuss how many lines you are using? For you how many lines you are using? I enter? Yes. Are you talking? Where are you talking? I have two houses where Y I I know your phone number came up here in [LOCATION]. The house with the zip code [LOCATION]. Okay, that's here in [LOCATION] [LOCATION]. You don't have [ORGANIZATION] here in this area? Because I've tried to ask you guys several times. I was going to change. You want to change the system? Isn't that you? Yes. Okay. Do you have service over here now? Can I get the address, sir? You what? Can I get the address? You just. Can I g me zip code? Don't you have the address? I have the zip code. I have the zip codes with the number and I have your name. That's all. Can I get your full address please? [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION]. I mean [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] I got it. [LOCATION]. I got you. You want [ORGANIZATION] for your V location. Do you have service over here? Now my portal shows that this address is between [LOCATION] to the nearest [ORGANIZATION] customer. So let me check in your [LOCATION] [LOCATION]. What's theSW3 street now. Suite number. Yeah, the street street name. You see just. You just gave me a [LOCATION] [LOCATION]. I don't know what [LOCATION] [LOCATION]. There's a lot of [LOCATION] around here. No, the full address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] court clock will be end with [PHONE_NUMBER]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. There's two words. [LOCATION], [LOCATION]. Yeah, yeah, it'and the zip code is [LOCATION], right? Yes. So I mentioned that my portal shows my port shows that this address is between [LOCATION] ped of the nearest customer [ORGANIZATION]. Customer. Okay, that. Can you please wait? Let me check in [ORGANIZATION] Maps whether I can provide the service or not, you want [ORGANIZATION] for your board location? You mentioned that you have two houses, right? Yes, one here in [LOCATION] and one in [LOCATION]. Can I get the second address please? [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION], [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. I seen some of your trucks working around here and then I called you guys to change here in [LOCATION] to you guys. Can you please hold? Let me discuss with my [OCCUPATION]. Go ahead, go ahead, ahead. Hello? Yes, good morning sir, this is [PERSON_NAME] [PERSON_NAME], I'm one of the [OCCUPATION]. How are you doing? Well, she was going to check with you guys. What happened? Ye, she just transferred this call to me. She mentioned like you have two addresses and she was talking about some truck type of thing and everything. So she said like can you just talk to him for a moment to get the complete understanding. So that's where I took this call. So the first address said, all I know is she was going to check with you guys about this address here in [LOCATION]. Exactly. The address I have right now is [LOCATION] [LOCATION] [LOCATION], [LOCATION]. [LOCATION] [LOCATION]. Yeah, that's where we're at right now. And the second one is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION]. That's my other house. That's your other house. So on [LOCATION] [LOCATION] [LOCATION] on your home, where you at right now in [LOCATION]? [LOCATION] [LOCATION]. Yes. Which service provider you have right now? What difference does that make? If you don't have your service in here yet connected, I can't get you. That's what I keep getting here. You guys keep telling me you're going toick set up here yet which know lot of houses are going around here and you guys are losing a lot of business too. Sir, right now I also know your truck'been around here. So right now I'm looking at the like in my system, the maps we have right now for the site areas and everything. So like the whole community, like most of them are interested in [ORGANIZATION], right? I don't know, I doubt it. What about your home? Like are you really looking for [ORGANIZATION] so I can process this one for you? Because this will take some time, we need to construct it. But once I got the order in place in the system that will assign this job to the [ORGANIZATION] [ORGANIZATION], there will be a [ORGANIZATION] [ORGANIZATION] [OCCUPATION], they will be visiting you first of all and they will be letting me know like in how many days we will be connecting the buyers here for this customer like [DURATION] [DURATION] or [DURATION] [DURATION] or [DURATION] [DURATION]. And once I got that idea then I'm going to let you know that these are the construction times slots and in this [DURATION] you will be able to get [ORGANIZATION]. We will be starting constructing on this location for you. And once we got the construction completed you will be getting your account set up by [ORGANIZATION]. So you're going to send somebody out here to check this out and he's going to get back with you. You guys did this? I don't know, maybe last year sir. Basically once I put this address [LOCATION] [LOCATION] [LOCATION], it shows me a survey required. But like in the last year as you're see like the service completed and these guys were here, they haven't submitted any Prism IDS or anything like that in the portal because once surve service is completed they put the notes on the other then they lied to me because they told me after they came out here and looked at everything and they said they couldn't hook up. I talked to, I talked to them. I talked to the guys out here and said they said they couldn't do it. I also talk to you guys on the phone and they said they couldn't do it. Right, right now, last year, right? I. Yeah, it's been over [DURATION] [DURATION]. Yes. And did they mention any construction cost to you? Like this is the construction cost [ORGANIZATION]. It'pay this much and you have to pay this much anything like that or not? No. And if they did I would have told them no because I ain'm going to pay for you guys to put in your construction in here. That's crazybo. Everybody else can hook up to the same what I already paid for. Well I. This is, this is your guys stuff so you shouldn't be charging the customers anything. No, no. I was asking as you mentioned the guys were there and they mentioned like we cannot hook up. Mostly once the site is not serviceable the [OCCUPATION] [OCCUPATION] let customer know or the [OCCUPATION] [OCCUPATION] know that this is the construction cost. Because I'm part of a business. Okay. So once we are done with the buildings and everything. So they told us like this will be the construction cost in this building. So you have to get back to the client or you have to get these numbers of customers on board so we can get this completed. This is type of like a post production process. But right now if you want like you are not going to pay anything right now. No uprennt charges and nothing. I no understand here you're Charging the customer some here. Did someone ask you to pay something previously about the construction? No, no, they never. It sounds like that's what you're saying. No, no. I'm so sorry for that. I was just letting you know about the behavior of the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and everything. Well, if that's what they're going to do to come out here and tell me that I have to pay some construction fee to get hooked up. Crazy. I was just asking a question. No, I don't remember. I don't remember. I don't think they did, but I don't remember. It's been. I understand. Long. That'swer that's the answer. I was just asking to confirm. Understood you. That's not a problem. Not a problem. So right now what I'm going to do here is that if you want I can simply put the request for [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] that is not on your shoulders. You just have to let me know. Like this service, you are interested in this service like this much TVS and phone and the Internet. That doesn't mean like we are reaching out to your existing provider to release the numbers and we are going to port the numbers. No, once first of all, once I submit the initial order in my portal that will create the order reference number, then I'm go going toa use the order reference number. I'mnna provide that number to the [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. This job will be assigning to a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. They will be visiting this location again and they will be simply visiting this taking the idea how much is the construction and for how many days we need to wait. They will be getting back to me like this is the update on your order for your customer. So let's your customer know about this one. No one is going to reach out to you personally. I will be the one following up with you on each and every part. If there is something that we cannot do that I'm going to let you know and I'm going to cancel the order. If they told me I have the idea like we can do it. I will be proceeding with the order. Okay, well, you need to talk to me before you proceed. Exactly, exactly. I'm going to let you know like this is the way we can complete it. I don' I don't like any surprises because I'm not. No, I understand construction fees or anything because. No, no, don't worry about that. And I pay for it. Then all the neighbors around here, they can hook up to the same thing for not paying for already Is this [PERSON_NAME] that? Yeah. [PERSON_NAME], like right now I'm looking at this community that's a circle and [LOCATION] [LOCATION] [LOCATION] y and then you have 1, 2, 3, 4, 5, 6, 7 houses in front of you right in a circle. Including yours? I think so. Like exactly. So [PERSON_NAME], here's the thing. Let me go ahead and submit the order with the initial service in the initial. As an initial order. Once I got the idea like there is a possibility to provide services, I'm going to let you know and we can simply connect the lines for you. If I came to know that this area is not serviceable right now by [ORGANIZATION] once I got the [ORGANIZATION] [ORGANIZATION], because I'm not sure about this location, once I got the confirmation from [OCCUPATION] [OCCUPATION], then I will be having the idea like whether we can complete the installation or not. Okay, well, I've seen your trucks around here. I've seen them working. Let me two blocks away, but okay. I also seen them over here at the end of my the main street coming in. And I tried to stop there and find a guy but I couldn't find out where he was at. So I couldn't talk to him to see if they were putting it in over here's not unryry about that. Okay. If they're working like one or two blocks away. You tried like [DURATION] [DURATION] ago and think changes according to time. So now the reason I'm asking you to go ahead and place out the order and we can complete the site service is that you will be getting the exact idea about your particular location. Not about next to your home or the street or the next block or something. You will be having exact idea about your particular location and you can make a decision. Okay, so the other. I'm not paying for anything. Exactly. I'm not asking you to pay. I know you not. I'm just repeating this. I understand that. Right. This is. This is. This is being recorded. I know it is. Exactly. So we're gonna have this down on record. And also the reason I'MATING one can I know when they're gonna come out? Exactly. I'm going to let you know. O okay, I didn't know. Okay, sure. So first of all, I'm going to take down the address real quick. [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION] right. [LOCATION], [LOCATION] [LOCATION] [LOCATION]. I got it. Just one moment. So previously, are you associated with any of the business or do you have your business something like that or not? We're [OCCUPATION]. We don't have now because let me go ahead and start submitting the initial information for you and we can get the reference number. So do you have any unique name in your mind that doesn't make any effect. What I'm going to do here is that I'm going to use that name as a business name for you on this order. That doesn't mean like you are getting the imageiate install but I need to use any unique name of your choice as a business name. So we will be sending out the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] here and they will be looking at this location and we will ll be getting back to me like this is the update on your request. Okay, why do you putting a business name on there? You should put the customer's name on there. Your name will be on the account as a person. Last authorized username because I'm associated with the [ORGANIZATION] [ORGANIZATION] so I have to process the commercial one for you. But believe me that is not going to make any effect because we are not proceeding towards anything. This is just for the [ORGANIZATION] [ORGANIZATION]. Once you get the [ORGANIZATION] [ORGANIZATION] details in here that will be totally your choice to go or not. I'm just doing the initial part for you. Well, you need to hurry up here because I got to go somewhere. Okay, I'm going to get down the information real quick. I got your name. [PERSON_NAME] [PERSON_NAME]. Can I have your best email address please? Pardon? Your email address. [PERSON_NAME], the last name [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] and the number on which we are talking. [PHONE_NUMBER]. That's a home phone or a cell phone. What is it again? [PHONE_NUMBER]. Yes, that s landline. A home phone. What's your cellphone number? I don't want you to have that. You don't need it. This has an answer machine. If we're not home'pick it up and just leave a message. Your name. Okay, so the home one will be the best one, right? Yeah. I'm going to provide you my personal cell phone. You can save it in your cell phone. So whenever you need to call me you can call on that number instead of calling on the toll free numbers. That's [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Yes, my name is [PERSON_NAME] [PERSON_NAME]. You can save this name and whenever you need to call me use this number and I'm gonna pick up the call. That's my personal and secondly Right now you have a home phone line and Internet and how many TVS you have Right now you got three. And what type of channels you like the most? Like the package that includes all these four channels, movies channels, news channels are just the basic one except sports channels. I was looking at yours, I think. Did you have one to call [LOCATION] or something like that? Entertainment like the basic difference in the package is that if you go with the basic TV that doesn't allow you to go with to watch the [ORGANIZATION] type of sports channels and movie channels, the local news and we do the [ORGANIZATION]. So do you need any recording box? Any one of the recording box or you guys are not recording channels? Are you guys doing live streaming? Do you guys like RoofU TVS or so or not'thinking about going streaming? I don't know. Like if you guys are thinking about going streaming, that is the best option. If you have Smart TVS or Roku tvs you will be having login and password. Oh great. So you will be saving money on this one as well. I'm going to simply go ahead and. And you want to keep the home number private as it is? Yeah, right. Yeah, fine. Right. Just one moment. I'm just validating this number and your name, [PERSON_NAME] [PERSON_NAME] is on the existing number details. Right? You are the authorized user for [PHONE_NUMBER], right? Ye great. One moment. So if you go with the [ORGANIZATION] phone line that you are using right now, the same number Internet of 600 megabytes per [DURATION], Wi Fi and Hotspot included TV Premier with AT+HD channels that includes all the movies and sports channels on live streaming without any box. You will be only paying $[MONEY_AMOUNT] once you got the service installed. Not right now. So this will be. Your service charges $[MONEY_AMOUNT]. Okay. And if you want to add any extra channels like [NATIONALITY] View or [NATIONALITY] View, you can let me know. And I'm going to add those extra channels. ###els as well if you want. No, I'm allry great. Anyway, go ahead. I can t go. Okay. So right now everything is good to go. Let me go ahead and simply complete this process real quick for you. And you will be having the quote from my side with the official PDF file and I'm going to create the aut reference number for you. So I'm going to need some information right now. That will be for [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] with the zip code [LOCATION]. What about [LOCATION] [LOCATION] [LOCATION]. Are you looking for [ORGANIZATION] on the application as well or not? Yes, I was because it's getting kind of hard so I'm not going to worry about that one. I'm not going to worry about. I don't think you can get it here. So if we can't get it here, I'll probably get it over there like this application. Let me. Let me tell you a difference on these two locations. [LOCATION] [PERSON_NAME] [LOCATION] this is an orange location that is showing at like 300ft away from the nearest [ORGANIZATION] customer, the [LOCATION] [LOCATION] that is showing us between [TIME] to 300. So the [LOCATION] is orange location and the [LOCATION] is yellow location. So if you want I can simply send [ORGANIZATION] [ORGANIZATION] on both locations. Once they are back and they let me know like these are the details on both locations then I'm goingna let you know that these are the most recent, recent updates on both orders and we can see on which location. I don't have the time right now. Just go with that one and when we're here we'll just go with the other one. I don't have. Not a problem. I got to get to the [OCCUPATION]. I got you. So I don't need anything else from your side about the other location. I'm going to simply need a business name right now for [LOCATION] [LOCATION] [LOCATION]. What A business name like any unique word as a business name for this location so I can complete the order like you can use like [ORGANIZATION] [ORGANIZATION] or anything like that if you have any name in your mind as a business name. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] you know like a bar for the. Put the ca. Barn. I got it. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? Yeah. Great. So I'm going to simply go ahead and submit the required information in this order on [LOCATION] [LOCATION] I got the details. Like you have three tvs on this location, a line and the Internet. What service you are using? On the other location we have a landline, we have Internet and TV. How many TVs on the application? I think there's one. Just one now Only one? Yeah. And you need the same package like that includes the [ORGANIZATION] type of sports channels and movie channels. Yeah, I think you call it the Internet entertainment. I don't remember. I have to go back and look at it. Sure, that's not a problem. So $[MONEY_AMOUNT] sounds good to you for this location. For you it sounds a lot for just that I don't know. I'd have to look. Sure. So this is not type of a thing where you are getting something installed and you're paying for that. Okay, I understand all of that, but you don't understand. I have to get to the [OCCUPATION] here. I. Sure. So I'm going to use the same information with the same order for both locations. We'll send you the reference numbers and the official PDF fil. Have a good one. Okay, bye."
177,289,20211025-203833_7142744220,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211025-203833_7142744220-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.90158844,0.9015884407096172,400.0,1071,1071,2.6775,114,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [URL]",44,False,88.111,79,57,22,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:03.06-00:07.71] Agent: Hello? Hello. Hi, this is [ORGANIZATION], how may I help you?
[00:09.97-00:12.88] Customer: May I talk to the [OCCUPATION] or [OCCUPATION] of the business?
[00:13.65-00:17.05] Agent: Okay, of course. Can I ask for your name and where you're calling from?
[00:17.21-00:18.41] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[00:18.47-00:21.75] Customer: I'm calling on behalf of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] of this department.
[00:22.50-00:25.00] Agent: Okay, give me one second, Let me check for you.
[00:25.91-00:26.86] Customer: Thank you.
[00:44.72-00:47.79] Agent: Hello? Hi, this is [PERSON_NAME].
[00:47.85-00:50.23] Customer: How are you? I'm good.
[00:50.41-00:54.43] Agent: Perfect. I'm calling on behalf of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:54.49-00:58.56] Agent: Sir, may I talk to the person who managing your account with us?
[00:59.78-01:12.82] Agent: I am great. Actually sir, we are recently dropp run our prices on fiber services and now we are capable of providing one gig by one gig for your business with the fixed and log in price for your business.
[01:13.00-01:17.55] Agent: That's why I'm calling you to provide you a phenomenal discounts on your phone line as well.
[01:17.61-01:25.12] Agent: We can also drop down the prices of our phone lines to fix and logged in price of $[MONEY_AMOUNT] per [DURATION] and a [MONEY_AMOUNT] combined bill.
[01:25.17-01:27.95] Agent: You can reduce on your monthly bills up to 40%.
[01:28.33-01:32.56] Agent: Can we schedule an appointment with you to upgrade the services for your business?
[01:35.14-01:36.44] Customer: How much your cost?
[01:36.78-01:39.35] Agent: There is no additional cost for your business.
[01:39.46-01:41.53] Agent: Whole process is going to free of cost for you.
[01:41.58-01:44.67] Agent: There is no equipment charges, no installation charges.
[01:44.74-01:48.36] Customer: Okay, is my monthly fee going to be the same?
[01:49.06-01:52.24] Agent: Actually we are trying to reduce down your monthly bills.
[01:52.29-01:53.75] Agent: That's why we are calling you.
[01:53.88-01:57.39] Customer: Okay, can we schedule that on same [DURATION] next [DURATION]?
[01:58.77-02:06.48] Agent: Sure. Okay, just here on the line I transfer this call to my [OCCUPATION] who can schedule an appointment with you regarding your account.
[02:06.58-02:07.47] Agent: Just stay.
[02:16.56-02:24.54] Agent: Hello? Hey, this is [OCCUPATION] [OCCUPATION] here with AD [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] one of the [OCCUPATION] [OCCUPATION] [OCCUPATION] on the floor.
[02:24.60-02:25.97] Agent: How should they going, Sir?
[02:26.99-02:30.59] Customer: I'm okay. Glad you that so I'm not going to take much more of your time.
[02:30.62-02:43.04] Agent: You just were on call with one of my [OCCUPATION] and the reason of our call basically was to let you guys know that [ORGANIZATION] actually has recently dropped down the pricing for ourfiber Internet.
[02:43.15-02:49.23] Agent: And you guys qualify for some great discounts which are exploit pending over your account due to [MEDICAL_CONDITION] [MEDICAL_CONDITION].
[02:49.41-02:57.59] Agent: My [OCCUPATION], the one that called you was basically assigned to help you avail these discounts to get you the best possible service anybody could offer you [URL] [URL] time.
[02:57.75-03:01.97] Agent: So I believe I'm calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] Would that be correct?
[03:02.47-03:11.25] Customer: Yes. And are you guys located at [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION]?
[03:11.99-03:19.13] Agent: Yes. Perfect sir. And I see that you Guys already have an [ORGANIZATION] Internet account and an Internet service activate your business.
[03:19.18-03:20.72] Agent: Would that be correct as well?
[03:21.56-03:23.42] Customer: That's correct. Perfect, sir.
[03:23.49-03:30.79] Agent: So basically right now I see that you guys already have [ORGANIZATION] fiber at your business and you do qualify for some great discounts.
[03:30.84-03:33.32] Agent: What we could do for you guys as you are a loyal customer.
[03:33.37-03:44.90] Agent: So without any extra cost for you guys or any equipment or any service charges for the upgrade, we could upgrade your Internet services from the 100UpwardAd100 download to fiber Internet.
[03:45.00-03:51.26] Agent: 1,000 megabytes on the upload, 1,000 on the download, which would be basically 10 times faster than what you have.
[03:51.32-04:00.22] Agent: It would be done remotely from our end without no [OCCUPATION] coming over and the bills would still be coming down to a locked in price of $[MONEY_AMOUNT].
[04:00.36-04:05.27] Agent: You will be getting a small discount and a Better service with [ORGANIZATION] on your Internet moving forward.
[04:05.42-04:08.68] Agent: That's what we were looking to do for you guys starting from the [DATE] [DATE] [DATE].
[04:08.73-04:10.07] Agent: Would that suit you, sir?
[04:10.69-04:14.63] Agent: Okay, yeah, perfect. And can I have your good name as well?
[04:14.66-04:17.48] Agent: Like who do we have the good pleasure of speaking to right now?
[04:18.46-04:28.19] Customer: My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:28.31-04:30.40] Agent: And how do you spell your last name, sir?
[04:31.87-04:33.44] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:33.51-04:36.17] Customer: But it't [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:36.34-04:37.23] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:37.26-04:45.25] Agent: My apologies, [PERSON_NAME], your Last name is [PERSON_NAME] and you are the person authorized to help [ORGANIZATION] make any kind of changes on your account, right sir?
[04:45.73-04:47.31] Customer: That is correct. Perfect.
[04:47.36-04:57.73] Agent: And what would be a good active email for me to basically after this call send all the details to you guys in the form of a confirmation so that you could basically get them reviewed and in case anything comes up.
[04:57.75-04:59.69] Agent: So you could definitely give me a call back.
[04:59.81-05:01.87] Agent: So what's a good active email, sir?
[05:03.00-05:07.37] Customer: It's [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS].
[05:07.55-05:11.37] Customer: The word spelled out and then three letters to it.
[05:11.54-05:15.13] Customer: [URL] [URL] [URL] [URL].
[05:15.71-05:18.60] Customer: [URL]. Perfect [URL]. Sorry.
[05:18.74-05:20.97] Customer: [URL] [URL] [URL] [URL] [URL] [URL].
[05:21.08-05:24.91] Customer: [URL] right? Yep. Perfect.
[05:24.97-05:26.39] Agent: So we're all set here sir.
[05:26.48-05:31.82] Agent: And a quick recap regarding your new discounted pricing is that your speed on the Internet will be upgraded.
[05:31.87-05:38.48] Agent: So from the current speed to fiber Internet 1000 upward 1000 download, it is going to be done hopefully remotely.
[05:38.51-05:40.46] Agent: We are going to try to do it from our end.
[05:40.63-05:46.36] Agent: Your bills would be locked in and a fixed price for you guys [MONEY_AMOUNT] which is a locked in price.
[05:46.55-05:51.55] Agent: So do we have your basically like approval to get these discounts placed on.
[05:51.61-05:59.96] Agent: So do we have your approval and constant to place this order for you guys, which would allow me to add these discounts and drop down your bills as basically discussed here?
[06:00.58-06:06.70] Agent: Yes, perfect, sir. And along with that, you could also Write down a 4 digit security passcode here.
[06:06.87-06:12.94] Agent: Basically, on the [DURATION] of the appointment, a [OCCUPATION] will be calling you and he will be asking you for a security passcode.
[06:13.05-06:16.33] Agent: I'm going to offer that to you if you could kind of write it down for me.
[06:16.80-06:23.39] Agent: Okay. It's going to be the last [DURATION] [DURATION] of your main business number, which is [PASSWORD].
[06:23.48-06:25.74] Agent: If you could kind of write that down for me, sir.
[06:27.71-06:30.84] Agent: Okay, perfect. So we're all set here.
[06:31.02-06:33.36] Agent: It was lovely speaking to you from my end.
[06:33.50-06:36.45] Agent: Do take care and have a truly great and awesome [DURATION], sir.
[06:37.24-06:38.39] Agent: Thank you. By Bye.","Hello? Hello. Hi, this is [ORGANIZATION], how may I help you? May I talk to the [OCCUPATION] or [OCCUPATION] of the business? Okay, of course. Can I ask for your name and where you're calling from? My name is [PERSON_NAME] [PERSON_NAME]. I'm calling on behalf of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] of this department. Okay, give me one second, Let me check for you. Thank you. Hello? Hi, this is [PERSON_NAME]. How are you? I'm good. Perfect. I'm calling on behalf of [ORGANIZATION] [ORGANI","Hello? Hello. Hi, this is [ORGANIZATION], how may I help you? May I talk to the [OCCUPATION] or [OCCUPATION] of the business? Okay, of course. Can I ask for your name and where you're calling from? My name is [PERSON_NAME] [PERSON_NAME]. I'm calling on behalf of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] of this department. Okay, give me one second, Let me check for you. Thank you. Hello? Hi, this is [PERSON_NAME]. How are you? I'm good. Perfect. I'm calling on behalf of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Sir, may I talk to the person who managing your account with us? I am great. Actually sir, we are recently dropp run our prices on fiber services and now we are capable of providing one gig by one gig for your business with the fixed and log in price for your business. That's why I'm calling you to provide you a phenomenal discounts on your phone line as well. We can also drop down the prices of our phone lines to fix and logged in price of $[MONEY_AMOUNT] per [DURATION] and a [MONEY_AMOUNT] combined bill. You can reduce on your monthly bills up to 40%. Can we schedule an appointment with you to upgrade the services for your business? How much your cost? There is no additional cost for your business. Whole process is going to free of cost for you. There is no equipment charges, no installation charges. Okay, is my monthly fee going to be the same? Actually we are trying to reduce down your monthly bills. That's why we are calling you. Okay, can we schedule that on same [DURATION] next [DURATION]? Sure. Okay, just here on the line I transfer this call to my [OCCUPATION] who can schedule an appointment with you regarding your account. Just stay. Hello? Hey, this is [OCCUPATION] [OCCUPATION] here with AD [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] one of the [OCCUPATION] [OCCUPATION] [OCCUPATION] on the floor. How should they going, Sir? I'm okay. Glad you that so I'm not going to take much more of your time. You just were on call with one of my [OCCUPATION] and the reason of our call basically was to let you guys know that [ORGANIZATION] actually has recently dropped down the pricing for ourfiber Internet. And you guys qualify for some great discounts which are exploit pending over your account due to [MEDICAL_CONDITION] [MEDICAL_CONDITION]. My [OCCUPATION], the one that called you was basically assigned to help you avail these discounts to get you the best possible service anybody could offer you [URL] [URL] time. So I believe I'm calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] Would that be correct? Yes. And are you guys located at [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION]? Yes. Perfect sir. And I see that you Guys already have an [ORGANIZATION] Internet account and an Internet service activate your business. Would that be correct as well? That's correct. Perfect, sir. So basically right now I see that you guys already have [ORGANIZATION] fiber at your business and you do qualify for some great discounts. What we could do for you guys as you are a loyal customer. So without any extra cost for you guys or any equipment or any service charges for the upgrade, we could upgrade your Internet services from the 100UpwardAd100 download to fiber Internet. 1,000 megabytes on the upload, 1,000 on the download, which would be basically 10 times faster than what you have. It would be done remotely from our end without no [OCCUPATION] coming over and the bills would still be coming down to a locked in price of $[MONEY_AMOUNT]. You will be getting a small discount and a Better service with [ORGANIZATION] on your Internet moving forward. That's what we were looking to do for you guys starting from the [DATE] [DATE] [DATE]. Would that suit you, sir? Okay, yeah, perfect. And can I have your good name as well? Like who do we have the good pleasure of speaking to right now? My name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And how do you spell your last name, sir? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. But it't [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. My apologies, [PERSON_NAME], your Last name is [PERSON_NAME] and you are the person authorized to help [ORGANIZATION] make any kind of changes on your account, right sir? That is correct. Perfect. And what would be a good active email for me to basically after this call send all the details to you guys in the form of a confirmation so that you could basically get them reviewed and in case anything comes up. So you could definitely give me a call back. So what's a good active email, sir? It's [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS]. The word spelled out and then three letters to it. [URL] [URL] [URL] [URL]. [URL]. Perfect [URL]. Sorry. [URL] [URL] [URL] [URL] [URL] [URL]. [URL] right? Yep. Perfect. So we're all set here sir. And a quick recap regarding your new discounted pricing is that your speed on the Internet will be upgraded. So from the current speed to fiber Internet 1000 upward 1000 download, it is going to be done hopefully remotely. We are going to try to do it from our end. Your bills would be locked in and a fixed price for you guys [MONEY_AMOUNT] which is a locked in price. So do we have your basically like approval to get these discounts placed on. So do we have your approval and constant to place this order for you guys, which would allow me to add these discounts and drop down your bills as basically discussed here? Yes, perfect, sir. And along with that, you could also Write down a 4 digit security passcode here. Basically, on the [DURATION] of the appointment, a [OCCUPATION] will be calling you and he will be asking you for a security passcode. I'm going to offer that to you if you could kind of write it down for me. Okay. It's going to be the last [DURATION] [DURATION] of your main business number, which is [PASSWORD]. If you could kind of write that down for me, sir. Okay, perfect. So we're all set here. It was lovely speaking to you from my end. Do take care and have a truly great and awesome [DURATION], sir. Thank you. By Bye."
178,2212,US_TELECOM_100_AH_(61),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(61)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.9015065,0.9015064778325124,1613.0,3654,3654,2.2653440793552386,291,10,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.105,331,206,120,0,5,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.97-00:05.72] Agent: Hello? Hello, this is [PERSON_NAME] with [ORGANIZATION].
[00:05.77-00:06.79] Agent: How are you doing?
[00:09.13-00:10.15] Agent: What's your name?
[00:12.46-00:16.10] Agent: This call is about the phone and the Internet for your residence.
[00:16.16-00:18.43] Agent: Can I talk with [PERSON_NAME]?
[00:20.30-00:21.51] Customer: I can't hardly hear you.
[00:21.54-00:23.48] Customer: You got too much background noise.
[00:24.09-00:28.57] Agent: This call is about the phone and the Internet that you are using.
[00:28.70-00:39.61] Agent: So basically [ORGANIZATION] recently reduced the service charges so you can go with the 600 megabyte Internet in just $[MONEY_AMOUNT] per [DURATION].
[00:39.71-00:43.48] Agent: And your each online will cost just $[MONEY_AMOUNT] per [DURATION].
[00:46.73-00:50.09] Agent: So would you mind to discuss how many lines you are using?
[00:50.13-00:53.03] Agent: For you how many lines you are using?
[00:56.34-00:59.75] Customer: I enter? Yes. Are you talking?
[00:59.90-01:00.66] Customer: Where are you talking?
[01:00.70-01:05.59] Customer: I have two houses where Y I I know your phone number came up here in [LOCATION].
[01:05.97-01:06.83] Customer: The house
[01:08.58-01:11.80] Customer: with the zip code [LOCATION].
[01:14.17-01:16.59] Customer: Okay, that's here in [LOCATION] [LOCATION].
[01:17.94-01:20.49] Customer: You don't have [ORGANIZATION] here in this area?
[01:20.59-01:22.72] Customer: Because I've tried to ask you guys several times.
[01:22.77-01:23.95] Customer: I was going to change.
[01:26.09-01:27.83] Customer: You want to change the system?
[01:29.22-01:31.83] Customer: Isn't that you? Yes.
[01:32.86-01:36.85] Customer: Okay. Do you have service over here now?
[01:36.99-01:38.39] Agent: Can I get the address, sir?
[01:39.69-01:42.39] Agent: You what? Can I get the address?
[01:45.89-01:48.40] Agent: You just. Can I g me zip code?
[01:48.45-01:49.80] Agent: Don't you have the address?
[01:49.97-01:51.31] Agent: I have the zip code.
[01:51.42-01:54.82] Agent: I have the zip codes with the number and I have your name.
[01:54.92-01:55.80] Agent: That's all.
[01:58.69-02:01.03] Agent: Can I get your full address please?
[02:02.25-02:27.40] Customer: [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION].
[02:27.44-02:35.03] Customer: I mean [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] I got it.
[02:35.17-02:37.81] Customer: [LOCATION]. I got you.
[02:42.01-02:44.75] Agent: You want [ORGANIZATION] for your V location.
[02:47.13-02:48.72] Agent: Do you have service over here?
[02:48.77-02:59.03] Agent: Now my portal shows that this address is between [LOCATION] to the nearest [ORGANIZATION] customer.
[03:00.69-03:04.74] Agent: So let me check in your [LOCATION] [LOCATION].
[03:04.78-03:06.18] Agent: What's theSW3 street now.
[03:07.59-03:12.53] Agent: Suite number. Yeah, the street street name.
[03:12.91-03:15.46] Agent: You see just. You just gave me a [LOCATION] [LOCATION].
[03:15.51-03:17.13] Agent: I don't know what [LOCATION] [LOCATION].
[03:17.16-03:18.93] Agent: There's a lot of [LOCATION] around here.
[03:19.00-03:35.88] Customer: No, the full address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] clock will be end with [PHONE_NUMBER].
[03:36.18-03:41.42] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] There's two words.
[03:41.60-03:49.75] Customer: [LOCATION], [LOCATION]. Yeah, yeah, it'and the zip code is [LOCATION], right?
[03:50.34-03:54.56] Agent: Yes. So I mentioned that my portal shows
[03:57.47-04:04.45] Agent: my port shows that this address is between [LOCATION] [LOCATION] of the nearest customer [ORGANIZATION].
[04:04.52-04:05.25] Agent: Customer.
[04:06.51-04:10.30] Agent: Okay, that. Can you please wait?
[04:10.39-04:18.58] Agent: Let me check in [ORGANIZATION] Maps whether I can provide the service or not, you want [ORGANIZATION] for your board location?
[04:18.67-04:21.01] Agent: You mentioned that you have two houses, right?
[04:21.83-04:25.90] Customer: Yes, one here in [LOCATION] and one in [LOCATION].
[04:26.32-04:28.26] Agent: Can I get the second address please?
[04:30.37-04:35.95] Customer: [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION], [LOCATION].
[04:36.04-04:42.94] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[04:49.62-04:57.61] Customer: I seen some of your trucks working around here and then I called you guys to change here in [LOCATION] to you guys.
[04:57.99-04:59.29] Agent: Can you please hold?
[04:59.99-05:02.05] Customer: Let me discuss with my [OCCUPATION].
[05:02.43-05:04.37] Agent: Go ahead, go ahead, ahead.
[05:28.73-05:29.55] Unknown: Hello?
[05:31.00-05:35.52] Agent: Yes, good morning sir, this is [PERSON_NAME] [PERSON_NAME], I'm one of the [OCCUPATION].
[05:35.56-05:36.67] Agent: How are you doing?
[05:38.93-05:40.80] Agent: Well, she was going to check with you guys.
[05:40.86-05:44.44] Agent: What happened? Ye, she just transferred this call to me.
[05:44.47-05:49.97] Agent: She mentioned like you have two addresses and she was talking about some truck type of thing and everything.
[05:50.06-05:54.25] Agent: So she said like can you just talk to him for a moment to get the complete understanding.
[05:54.42-05:56.08] Agent: So that's where I took this call.
[05:59.35-06:07.85] Agent: So the first address said, all I know is she was going to check with you guys about this address here in [LOCATION].
[06:07.90-06:08.69] Agent: Exactly.
[06:10.05-06:15.80] Agent: The address I have right now is [LOCATION] [LOCATION] [LOCATION], [LOCATION].
[06:15.90-06:18.19] Agent: [LOCATION] [LOCATION].
[06:20.56-06:23.26] Agent: Yeah, that's where we're at right now.
[06:23.56-06:29.99] Agent: And the second one is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION].
[06:30.73-06:32.19] Customer: That's my other house.
[06:32.61-06:33.81] Agent: That's your other house.
[06:33.93-06:36.70] Agent: So on [LOCATION] [LOCATION] [LOCATION]
[06:41.35-06:44.25] Agent: on your home, where you at right now in [LOCATION]?
[06:45.99-06:50.25] Customer: [LOCATION] [LOCATION]. Yes. Which service provider you have right now?
[06:51.50-06:52.93] Customer: What difference does that make?
[06:53.10-06:56.81] Agent: If you don't have your service in here yet connected, I can't get you.
[06:57.11-06:58.79] Customer: That's what I keep getting here.
[06:58.90-07:07.90] Customer: You guys keep telling me you're going toick set up here yet which know lot of houses are going around here and you guys are losing a lot of business too.
[07:08.56-07:09.82] Agent: Sir, right now
[07:12.17-07:14.58] Customer: I also know your truck'been around here.
[07:18.73-07:26.82] Agent: So right now I'm looking at the like in my system, the maps we have right now for the site areas and everything.
[07:26.89-07:34.08] Agent: So like the whole community, like most of them are interested in [ORGANIZATION], right?
[07:36.31-07:38.83] Customer: I don't know, I doubt it.
[07:39.01-07:40.35] Customer: What about your home?
[07:40.41-07:43.93] Agent: Like are you really looking for [ORGANIZATION] so I can process this one for you?
[07:44.02-07:46.84] Agent: Because this will take some time, we need to construct it.
[07:47.03-08:00.19] Agent: But once I got the order in place in the system that will assign this job to the [ORGANIZATION] [ORGANIZATION], there will be a [ORGANIZATION] [ORGANIZATION] [OCCUPATION], they will be visiting you first of all
[08:01.54-08:09.95] Agent: and they will be letting me know like in how many days we will be connecting the buyers here for this customer
[08:11.18-08:14.77] Agent: like [DURATION] [DURATION] or [DURATION] [DURATION] or [DURATION] [DURATION].
[08:14.89-08:23.36] Agent: And once I got that idea then I'm going to let you know that these are the construction times slots and in this [DURATION] you will be able to get [ORGANIZATION].
[08:23.39-08:27.56] Agent: We will be starting constructing on this location for you.
[08:27.66-08:33.41] Agent: And once we got the construction completed you will be getting your account set up by [ORGANIZATION].
[08:34.27-08:38.89] Agent: So you're going to send somebody out here to check this out and he's going to get back with you.
[08:38.92-08:40.17] Customer: You guys did this?
[08:40.63-08:44.03] Agent: I don't know, maybe last year sir.
[08:44.08-08:52.02] Agent: Basically once I put this address [LOCATION] [LOCATION] [LOCATION], it shows me a survey required.
[08:52.11-08:55.40] Agent: But like in the last year
[08:57.50-09:19.57] Customer: as you're see like the service completed and these guys were here, they haven't submitted any Prism IDS or anything like that in the portal because once surve service is completed they put the notes on the other then they lied to me because they told me after they came out here and looked at everything and they said they couldn't hook up.
[09:23.95-09:25.82] Customer: I talked to, I talked to them.
[09:25.88-09:28.31] Customer: I talked to the guys out here and said they said they couldn't do it.
[09:28.33-09:31.06] Customer: I also talk to you guys on the phone and they said they couldn't do it.
[09:31.08-09:33.00] Customer: Right, right now, last year, right?
[09:33.90-09:36.04] Customer: I. Yeah, it's been over [DURATION] [DURATION].
[09:36.11-09:40.30] Agent: Yes. And did they mention any construction cost to you?
[09:40.35-09:43.07] Agent: Like this is the construction cost [ORGANIZATION].
[09:43.09-09:46.86] Agent: It'pay this much and you have to pay this much anything like that or not?
[09:47.72-09:54.98] Customer: No. And if they did I would have told them no because I ain'm going to pay for you guys to put in your construction in here.
[09:55.07-10:01.70] Customer: That's crazybo. Everybody else can hook up to the same what I already paid for.
[10:02.00-10:08.99] Customer: Well I. This is, this is your guys stuff so you shouldn't be charging the customers anything.
[10:09.28-10:14.79] Agent: No, no. I was asking as you mentioned the guys were there and they mentioned like we cannot hook up.
[10:14.84-10:24.93] Agent: Mostly once the site is not serviceable the [OCCUPATION] [OCCUPATION] let customer know or the [OCCUPATION] [OCCUPATION] know that this is the construction cost.
[10:25.03-10:26.90] Customer: Because I'm part of a business.
[10:26.93-10:29.44] Agent: Okay. So once we are done with the buildings and everything.
[10:29.50-10:33.21] Agent: So they told us like this will be the construction cost in this building.
[10:33.25-10:41.08] Agent: So you have to get back to the client or you have to get these numbers of customers on board so we can get this completed.
[10:41.13-10:43.75] Agent: This is type of like a post production process.
[10:43.78-10:49.39] Agent: But right now if you want like you are not going to pay anything right now.
[10:49.54-10:51.24] Customer: No uprennt charges and nothing.
[10:51.37-10:54.39] Customer: I no understand here you're Charging
[10:56.62-10:57.88] Customer: the customer
[11:00.13-11:06.96] Agent: some here. Did someone ask you to pay something previously about the construction?
[11:07.14-11:08.60] Customer: No, no, they never.
[11:08.72-11:10.99] Agent: It sounds like that's what you're saying.
[11:11.17-11:12.62] Customer: No, no. I'm so sorry for that.
[11:12.67-11:16.74] Agent: I was just letting you know about the behavior of the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and everything.
[11:17.60-11:26.65] Customer: Well, if that's what they're going to do to come out here and tell me that I have to pay some construction fee to get hooked up.
[11:27.53-11:30.13] Customer: Crazy. I was just asking a question.
[11:30.22-11:31.84] Customer: No, I don't remember.
[11:32.17-11:35.03] Customer: I don't remember. I don't think they did, but I don't remember.
[11:35.06-11:36.30] Agent: It's been. I understand.
[11:36.36-11:39.03] Agent: Long. That'swer that's the answer.
[11:39.14-11:40.89] Customer: I was just asking to confirm.
[11:41.03-11:43.13] Agent: Understood you. That's not a problem.
[11:43.23-11:52.91] Agent: Not a problem. So right now what I'm going to do here is that if you want I can simply put the request for [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] that is not on your shoulders.
[11:53.10-11:54.37] Agent: You just have to let me know.
[11:54.39-12:00.23] Agent: Like this service, you are interested in this service like this much TVS and phone and the Internet.
[12:00.42-12:06.02] Agent: That doesn't mean like we are reaching out to your existing provider to release the numbers and we are going to port the numbers.
[12:06.16-12:16.42] Agent: No, once first of all, once I submit the initial order in my portal that will create the order reference number, then I'm go going toa use the order reference number.
[12:16.52-12:19.93] Agent: I'mnna provide that number to the [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[12:20.07-12:22.80] Agent: This job will be assigning to a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[12:22.97-12:33.65] Agent: They will be visiting this location again and they will be simply visiting this taking the idea how much is the construction and for how many days we need to wait.
[12:33.75-12:39.80] Agent: They will be getting back to me like this is the update on your order for your customer.
[12:39.85-12:42.10] Agent: So let's your customer know about this one.
[12:42.28-12:44.53] Agent: No one is going to reach out to you personally.
[12:44.65-12:48.07] Agent: I will be the one following up with you on each and every part.
[12:48.24-12:54.71] Agent: If there is something that we cannot do that I'm going to let you know and I'm going to cancel the order.
[12:55.85-12:59.79] Customer: If they told me I have the idea like we can do it.
[12:59.96-13:01.55] Agent: I will be proceeding with the order.
[13:01.60-13:02.30] Agent: Okay,
[13:04.45-13:06.81] Customer: well, you need to talk to me before you proceed.
[13:06.91-13:11.12] Agent: Exactly, exactly. I'm going to let you know like this is the way we can complete it.
[13:11.26-13:14.23] Customer: I don' I don't like any surprises because I'm not.
[13:14.28-13:17.73] Customer: No, I understand construction fees or anything because.
[13:17.79-13:19.14] Agent: No, no, don't worry about that.
[13:19.21-13:20.54] Customer: And I pay for it.
[13:21.00-13:29.90] Customer: Then all the neighbors around here, they can hook up to the same thing for not paying for already Is this [PERSON_NAME] that?
[13:30.85-13:36.66] Customer: Yeah. [PERSON_NAME], like right now I'm looking at this community that's a circle
[13:38.23-13:49.72] Customer: and [LOCATION] [LOCATION] [LOCATION] y and then you have 1, 2, 3, 4, 5, 6, 7 houses in front of you right in a circle.
[13:49.87-13:50.97] Customer: Including yours?
[13:52.75-13:54.95] Customer: I think so. Like exactly.
[13:55.11-13:57.07] Agent: So [PERSON_NAME], here's the thing.
[13:57.18-14:02.37] Agent: Let me go ahead and submit the order with the initial service in the initial.
[14:02.87-14:04.24] Agent: As an initial order.
[14:04.41-14:13.15] Agent: Once I got the idea like there is a possibility to provide services, I'm going to let you know and we can simply connect the lines for you.
[14:14.38-14:27.72] Agent: If I came to know that this area is not serviceable right now by [ORGANIZATION] once I got the [ORGANIZATION] [ORGANIZATION], because I'm not sure about this location, once I got the confirmation from [OCCUPATION] [OCCUPATION], then I will be having
[14:29.46-14:34.34] Agent: the idea like whether we can complete the installation or not.
[14:34.51-14:35.34] Agent: Okay,
[14:36.96-14:39.22] Customer: well, I've seen your trucks around here.
[14:39.31-14:40.73] Customer: I've seen them working.
[14:40.84-14:44.03] Customer: Let me two blocks away, but okay.
[14:44.13-14:48.52] Customer: I also seen them over here at the end of my the main street coming in.
[14:48.58-14:52.91] Customer: And I tried to stop there and find a guy but I couldn't find out where he was at.
[14:53.03-14:57.13] Customer: So I couldn't talk to him to see if they were putting it in over here's not unryry about that.
[14:57.16-15:00.31] Customer: Okay. If they're working like one or two blocks away.
[15:00.41-15:03.82] Customer: You tried like [DURATION] [DURATION] ago and think changes according to time.
[15:03.88-15:05.63] Customer: So now
[15:07.74-15:18.01] Agent: the reason I'm asking you to go ahead and place out the order and we can complete the site service is that you will be getting the exact idea about your particular location.
[15:18.07-15:24.91] Agent: Not about next to your home or the street or the next block or something.
[15:24.94-15:29.90] Agent: You will be having exact idea about your particular location and you can make a decision.
[15:29.95-15:30.62] Customer: Okay,
[15:33.51-15:36.29] Customer: so the other. I'm not paying for anything.
[15:36.48-15:39.34] Agent: Exactly. I'm not asking you to pay.
[15:39.72-15:40.74] Agent: I know you not.
[15:40.79-15:42.35] Customer: I'm just repeating this.
[15:42.53-15:43.76] Agent: I understand that. Right.
[15:43.82-15:44.93] Unknown: This is. This is.
[15:45.04-15:46.37] Unknown: This is being recorded.
[15:46.40-15:47.15] Agent: I know it is.
[15:47.24-15:50.79] Agent: Exactly. So we're gonna have this down on record.
[15:50.84-15:55.95] Customer: And also the reason I'MATING one can I know when they're gonna come out?
[15:56.12-15:57.88] Agent: Exactly. I'm going to let you know.
[15:58.29-15:59.99] Customer: O okay, I didn't know.
[16:00.14-16:04.88] Agent: Okay, sure. So first of all, I'm going to take down the address real quick.
[16:04.97-16:10.12] Agent: [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION] right.
[16:11.50-16:14.72] Agent: [LOCATION], [LOCATION] [LOCATION] [LOCATION].
[16:15.53-16:17.32] Agent: I got it. Just one moment.
[16:18.34-16:26.08] Agent: So previously, are you associated with any of the business or do you have your business something like that or not?
[16:27.02-16:29.57] Customer: We're [OCCUPATION]. We don't have now
[16:30.78-16:31.52] Unknown: because
[16:33.83-16:41.13] Agent: let me go ahead and start submitting the initial information for you and we can get the reference number.
[16:41.22-16:46.57] Agent: So do you have any unique name in your mind that doesn't make any effect.
[16:46.90-16:51.97] Agent: What I'm going to do here is that I'm going to use that name as a business name for you on this order.
[16:52.36-16:55.34] Agent: That doesn't mean like you are getting the imageiate install
[16:57.15-17:01.53] Agent: but I need to use any unique name of your choice as a business name.
[17:03.00-17:11.38] Agent: So we will be sending out the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] here and they will be looking at this location and we will ll be getting back to me like this is the update on your request.
[17:11.67-17:12.54] Customer: Okay,
[17:15.32-17:17.43] Customer: why do you putting a business name on there?
[17:17.45-17:19.73] Customer: You should put the customer's name on there.
[17:20.73-17:22.76] Customer: Your name will be on the account as a person.
[17:22.81-17:29.22] Agent: Last authorized username because I'm associated with the [ORGANIZATION] [ORGANIZATION] so I have to process the commercial one for you.
[17:29.36-17:34.37] Agent: But believe me that is not going to make any effect because we are not proceeding tovers anything.
[17:34.47-17:36.04] Agent: This is just for the [ORGANIZATION] [ORGANIZATION].
[17:36.13-17:40.52] Agent: Once you get the [ORGANIZATION] [ORGANIZATION] details in here that will be totally your choice to go or not.
[17:41.45-17:43.52] Agent: I'm just doing the initial part for you.
[17:45.91-17:46.65] Customer: Well,
[17:48.52-17:51.45] Customer: you need to hurry up here because I got to go somewhere.
[17:52.04-17:54.75] Agent: Okay, I'm going to get down the information real quick.
[17:54.89-17:55.87] Agent: I got your name.
[17:55.93-17:59.97] Agent: [PERSON_NAME] [PERSON_NAME]. Can I have your best email address please?
[18:01.08-18:04.13] Customer: Pardon? Your email address.
[18:06.91-18:14.44] Agent: [PERSON_NAME], the last name [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[18:16.42-18:18.38] Agent: and the number on which we are talking.
[18:18.42-18:23.77] Agent: [PHONE_NUMBER]. That's a home phone or a cell phone.
[18:26.31-18:27.13] Customer: What is it again?
[18:27.18-18:33.57] Agent: [PHONE_NUMBER]. Yes, that s landline.
[18:34.03-18:36.20] Agent: A home phone. What's your cellphone number?
[18:37.11-18:38.69] Customer: I don't want you to have that.
[18:38.75-18:39.74] Customer: You don't need it.
[18:40.40-18:41.72] Agent: This has an answer machine.
[18:41.77-18:44.50] Agent: If we're not home'pick it up and just leave a message.
[18:44.65-18:47.79] Agent: Your name. Okay, so the home one will be the best one, right?
[18:48.40-18:51.70] Customer: Yeah. I'm going to provide you my personal cell phone.
[18:51.73-18:58.42] Agent: You can save it in your cell phone so whenever you need to call me you can call on that number instead of calling on the toll free numbers.
[19:00.92-19:19.37] Agent: That's [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER].
[19:19.54-19:21.57] Agent: Yes, my name is [PERSON_NAME] [PERSON_NAME].
[19:21.62-19:26.08] Agent: You can save this name and whenever you need to call me use this number and I'm gonna pick up the call.
[19:26.19-19:34.44] Agent: That's my personal and secondly, right now you have a home phone line and Internet and how many TVS you have Right now
[19:43.95-19:47.66] Agent: you got three. And what type of channels you like the most?
[19:47.71-19:54.62] Customer: Like the package that includes all these four channels, movies channels, news channels are just the basic one except sports channels.
[19:57.63-19:59.54] Customer: I was looking at yours, I think
[20:01.45-20:04.00] Customer: did you have one to call [LOCATION] or something like that?
[20:04.05-20:04.91] Customer: Entertainment
[20:06.58-20:20.43] Agent: like the basic difference in the package is that if you go with the basic TV that doesn't allow you to go with to watch the [ORGANIZATION] type of sports channels and movie channels, the local news and
[20:21.65-20:23.39] Agent: we do the [ORGANIZATION].
[20:25.80-20:28.11] Customer: So do you need any recording box?
[20:28.21-20:31.93] Customer: Any one of the recording box or you guys are not recording channels?
[20:38.84-20:40.57] Customer: Are you guys doing live streaming?
[20:40.68-20:48.52] Customer: Do you guys like RoofU TVS or so or not'thinking about going streaming?
[20:48.56-20:54.35] Customer: I don't know. Like if you guys are thinking about going streaming, that is the best option.
[20:54.49-20:58.89] Customer: If you have Smart TVS or Roku tvs you will be having login and password.
[20:59.06-21:03.27] Agent: Oh great. So you will be saving money on this one as well.
[21:03.37-21:05.09] Agent: I'm going to simply go ahead and.
[21:06.31-21:11.09] Agent: And you want to keep the home number private as it is.
[21:12.98-21:16.18] Agent: Yeah, right. Yeah, fine.
[21:16.28-21:17.68] Agent: Right. Just one moment.
[21:20.18-21:22.09] Agent: I'm just validating this number
[21:26.77-21:31.19] Agent: and your name, [PERSON_NAME] [PERSON_NAME] is on the existing number details.
[21:31.24-21:36.14] Agent: Right. You are the authorized user for [PHONE_NUMBER], right?
[21:37.16-21:39.53] Agent: Ye great. One moment.
[21:39.67-21:59.36] Agent: So if you go with the [ORGANIZATION] phone line that you are using right now, the same number Internet of 600 megabytes per [DURATION], Wi Fi and Hotspot included TV Premier with AT+HD channels that includes all the movies and sports channels on live streaming without any box.
[21:59.49-22:05.54] Agent: You will be only paying $[MONEY_AMOUNT] once you got the service installed.
[22:05.60-22:06.96] Agent: Not right now. So this will be.
[22:06.97-22:09.97] Agent: Your service charges $[MONEY_AMOUNT].
[22:10.02-22:10.67] Customer: Okay.
[22:15.62-22:21.00] Agent: And if you want to add any extra channels like [NATIONALITY] View or [NATIONALITY] View, you can let me know.
[22:21.01-22:23.98] Agent: And I'm going to add those extra channels ``els as well if you want.
[22:24.05-22:25.14] Customer: No, I'm allry
[22:26.53-22:27.27] Customer: great.
[22:29.72-22:31.66] Agent: Anyway, go ahead. I can t go.
[22:32.44-22:35.27] Agent: Okay. So right now everything is good to go.
[22:35.57-22:41.79] Agent: Let me go ahead and simply complete this process real quick for you.
[22:42.96-22:44.98] Agent: And you will be having
[22:47.61-22:52.34] Agent: the quote from my side with the official PDF file and I'm going to create the aut reference number for you.
[22:52.44-22:56.13] Agent: So I'm going to need some information right now.
[22:57.84-23:04.91] Agent: That will be for [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] with the zip code [LOCATION].
[23:04.93-23:07.39] Agent: What about [LOCATION] [LOCATION] [LOCATION].
[23:07.57-23:10.58] Agent: Are you looking for [ORGANIZATION] on the application as well or not?
[23:11.91-23:14.93] Customer: Yes I was because it's getting kind of hard
[23:17.71-23:18.45] Unknown: so
[23:21.08-23:22.82] Customer: I'm not going to worry about that one.
[23:23.47-23:25.15] Customer: I'm not going to worry about.
[23:25.33-23:26.85] Customer: I don't think you can get it here.
[23:26.92-23:29.69] Customer: So if we can't get it here, I'll probably get it over there
[23:31.39-23:33.52] Customer: like this application. Let me.
[23:33.58-23:36.26] Agent: Let me tell you a difference on these two locations.
[23:36.63-23:50.22] Agent: [LOCATION] [PERSON_NAME] [LOCATION]. This is an orange location that is showing at like 300ft away from the nearest [ORGANIZATION] customer, the [LOCATION] [LOCATION] that is showing us between [TIME] to 300.
[23:50.28-23:55.64] Agent: So the [LOCATION] is orange location and the [LOCATION] is yellow location.
[23:56.03-23:59.72] Agent: So if you want I can simply send [ORGANIZATION] [ORGANIZATION] on both locations.
[24:00.18-24:13.38] Agent: Once they are back and they let me know like these are the details on both locations then I'm goingna let you know that these are the most recent, recent updates on both orders and we can see on which location.
[24:13.45-24:15.03] Customer: I don't have the time right now.
[24:15.44-24:19.01] Customer: Just go with that one and when we're here we'll just go with the other one.
[24:19.05-24:20.59] Customer: I don't have. Not a problem.
[24:20.96-24:22.74] Customer: I got to get to the [OCCUPATION].
[24:23.16-24:27.13] Agent: I got you. So I don't need anything else from your side about the other location.
[24:27.23-24:31.35] Agent: I'm going to simply need a business name right now for [LOCATION] [LOCATION] [LOCATION].
[24:33.96-24:38.84] Agent: What a business name, like any unique word as a business name for this location.
[24:39.04-24:40.65] Agent: So I can complete the order
[24:44.91-24:50.65] Agent: like you can use like [ORGANIZATION] [ORGANIZATION] or anything like that if you have any name in your mind as a business name.
[24:52.12-24:53.73] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[24:55.15-24:59.68] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[24:59.74-25:00.90] Agent: You know like a bar for the.
[25:00.95-25:02.18] Agent: Put the ca. Barn.
[25:02.23-25:05.26] Agent: I got it. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[25:05.96-25:14.38] Agent: Yeah. Great. So I'm going to simply go ahead and submit the required information in this order on [LOCATION] [LOCATION] I got the details.
[25:14.41-25:18.12] Agent: Like you have three tvs on this location, a line and the Internet.
[25:18.29-25:19.82] Agent: What service you are using.
[25:19.85-25:21.07] Agent: On the other location
[25:23.57-25:28.30] Agent: we have a landline, we have Internet and TV.
[25:28.49-25:30.46] Agent: How many TVs on the application?
[25:35.83-25:36.84] Customer: I think there's one.
[25:36.91-25:39.29] Agent: Just one now Only one?
[25:39.79-25:46.33] Agent: Yeah. And you need the same package like that includes the [ORGANIZATION] type of sports channels and movie channels.
[25:48.14-25:51.72] Agent: Yeah, I think you call it the Internet entertainment.
[25:51.79-25:54.36] Customer: I don't remember. I have to go back and look at it.
[25:54.51-25:55.64] Agent: Sure, that's not a problem.
[25:55.71-26:00.38] Agent: So $[MONEY_AMOUNT] sounds good to you for this location.
[26:00.45-26:05.77] Customer: For you it sounds a lot for just that I don't know.
[26:05.87-26:06.94] Customer: I'd have to look.
[26:07.85-26:13.76] Agent: Sure. So this is not type of a thing where you are getting something installed and you're paying for that.
[26:13.78-26:17.33] Customer: Okay, I understand all of that, but you don't understand.
[26:17.39-26:18.85] Customer: I have to get to the [OCCUPATION] here.
[26:18.91-26:23.85] Agent: I. Sure. So I'm going to use the same information with the same order for both locations.
[26:23.99-26:26.48] Agent: We'll send you the reference numbers and the official PDF fil.
[26:26.54-26:27.55] Agent: Have a good one.
[26:27.99-26:28.96] Customer: Okay, bye.","Hello? Hello, this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? What's your name? This call is about the phone and the Internet for your residence. Can I talk with [PERSON_NAME]? I can't hardly hear you. You got too much background noise. This call is about the phone and the Internet that you are using. So basically [ORGANIZATION] recently reduced the service charges so you can go with the 600 megabyte Internet in just $[MONEY_AMOUNT] per [DURATION]. And your each online will cost ju","Hello? Hello, this is [PERSON_NAME] with [ORGANIZATION]. How are you doing? What's your name? This call is about the phone and the Internet for your residence. Can I talk with [PERSON_NAME]? I can't hardly hear you. You got too much background noise. This call is about the phone and the Internet that you are using. So basically [ORGANIZATION] recently reduced the service charges so you can go with the 600 megabyte Internet in just $[MONEY_AMOUNT] per [DURATION]. And your each online will cost just $[MONEY_AMOUNT] per [DURATION]. So would you mind to discuss how many lines you are using? For you how many lines you are using? I enter? Yes. Are you talking? Where are you talking? I have two houses where Y I I know your phone number came up here in [LOCATION]. The house with the zip code [LOCATION]. Okay, that's here in [LOCATION] [LOCATION]. You don't have [ORGANIZATION] here in this area? Because I've tried to ask you guys several times. I was going to change. You want to change the system? Isn't that you? Yes. Okay. Do you have service over here now? Can I get the address, sir? You what? Can I get the address? You just. Can I g me zip code? Don't you have the address? I have the zip code. I have the zip codes with the number and I have your name. That's all. Can I get your full address please? [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION]. I mean [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] I got it. [LOCATION]. I got you. You want [ORGANIZATION] for your V location. Do you have service over here? Now my portal shows that this address is between [LOCATION] to the nearest [ORGANIZATION] customer. So let me check in your [LOCATION] [LOCATION]. What's theSW3 street now. Suite number. Yeah, the street street name. You see just. You just gave me a [LOCATION] [LOCATION]. I don't know what [LOCATION] [LOCATION]. There's a lot of [LOCATION] around here. No, the full address is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] clock will be end with [PHONE_NUMBER]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] There's two words. [LOCATION], [LOCATION]. Yeah, yeah, it'and the zip code is [LOCATION], right? Yes. So I mentioned that my portal shows my port shows that this address is between [LOCATION] [LOCATION] of the nearest customer [ORGANIZATION]. Customer. Okay, that. Can you please wait? Let me check in [ORGANIZATION] Maps whether I can provide the service or not, you want [ORGANIZATION] for your board location? You mentioned that you have two houses, right? Yes, one here in [LOCATION] and one in [LOCATION]. Can I get the second address please? [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION], [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. I seen some of your trucks working around here and then I called you guys to change here in [LOCATION] to you guys. Can you please hold? Let me discuss with my [OCCUPATION]. Go ahead, go ahead, ahead. Hello? Yes, good morning sir, this is [PERSON_NAME] [PERSON_NAME], I'm one of the [OCCUPATION]. How are you doing? Well, she was going to check with you guys. What happened? Ye, she just transferred this call to me. She mentioned like you have two addresses and she was talking about some truck type of thing and everything. So she said like can you just talk to him for a moment to get the complete understanding. So that's where I took this call. So the first address said, all I know is she was going to check with you guys about this address here in [LOCATION]. Exactly. The address I have right now is [LOCATION] [LOCATION] [LOCATION], [LOCATION]. [LOCATION] [LOCATION]. Yeah, that's where we're at right now. And the second one is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION]. That's my other house. That's your other house. So on [LOCATION] [LOCATION] [LOCATION] on your home, where you at right now in [LOCATION]? [LOCATION] [LOCATION]. Yes. Which service provider you have right now? What difference does that make? If you don't have your service in here yet connected, I can't get you. That's what I keep getting here. You guys keep telling me you're going toick set up here yet which know lot of houses are going around here and you guys are losing a lot of business too. Sir, right now I also know your truck'been around here. So right now I'm looking at the like in my system, the maps we have right now for the site areas and everything. So like the whole community, like most of them are interested in [ORGANIZATION], right? I don't know, I doubt it. What about your home? Like are you really looking for [ORGANIZATION] so I can process this one for you? Because this will take some time, we need to construct it. But once I got the order in place in the system that will assign this job to the [ORGANIZATION] [ORGANIZATION], there will be a [ORGANIZATION] [ORGANIZATION] [OCCUPATION], they will be visiting you first of all and they will be letting me know like in how many days we will be connecting the buyers here for this customer like [DURATION] [DURATION] or [DURATION] [DURATION] or [DURATION] [DURATION]. And once I got that idea then I'm going to let you know that these are the construction times slots and in this [DURATION] you will be able to get [ORGANIZATION]. We will be starting constructing on this location for you. And once we got the construction completed you will be getting your account set up by [ORGANIZATION]. So you're going to send somebody out here to check this out and he's going to get back with you. You guys did this? I don't know, maybe last year sir. Basically once I put this address [LOCATION] [LOCATION] [LOCATION], it shows me a survey required. But like in the last year as you're see like the service completed and these guys were here, they haven't submitted any Prism IDS or anything like that in the portal because once surve service is completed they put the notes on the other then they lied to me because they told me after they came out here and looked at everything and they said they couldn't hook up. I talked to, I talked to them. I talked to the guys out here and said they said they couldn't do it. I also talk to you guys on the phone and they said they couldn't do it. Right, right now, last year, right? I. Yeah, it's been over [DURATION] [DURATION]. Yes. And did they mention any construction cost to you? Like this is the construction cost [ORGANIZATION]. It'pay this much and you have to pay this much anything like that or not? No. And if they did I would have told them no because I ain'm going to pay for you guys to put in your construction in here. That's crazybo. Everybody else can hook up to the same what I already paid for. Well I. This is, this is your guys stuff so you shouldn't be charging the customers anything. No, no. I was asking as you mentioned the guys were there and they mentioned like we cannot hook up. Mostly once the site is not serviceable the [OCCUPATION] [OCCUPATION] let customer know or the [OCCUPATION] [OCCUPATION] know that this is the construction cost. Because I'm part of a business. Okay. So once we are done with the buildings and everything. So they told us like this will be the construction cost in this building. So you have to get back to the client or you have to get these numbers of customers on board so we can get this completed. This is type of like a post production process. But right now if you want like you are not going to pay anything right now. No uprennt charges and nothing. I no understand here you're Charging the customer some here. Did someone ask you to pay something previously about the construction? No, no, they never. It sounds like that's what you're saying. No, no. I'm so sorry for that. I was just letting you know about the behavior of the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and everything. Well, if that's what they're going to do to come out here and tell me that I have to pay some construction fee to get hooked up. Crazy. I was just asking a question. No, I don't remember. I don't remember. I don't think they did, but I don't remember. It's been. I understand. Long. That'swer that's the answer. I was just asking to confirm. Understood you. That's not a problem. Not a problem. So right now what I'm going to do here is that if you want I can simply put the request for [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] that is not on your shoulders. You just have to let me know. Like this service, you are interested in this service like this much TVS and phone and the Internet. That doesn't mean like we are reaching out to your existing provider to release the numbers and we are going to port the numbers. No, once first of all, once I submit the initial order in my portal that will create the order reference number, then I'm go going toa use the order reference number. I'mnna provide that number to the [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. This job will be assigning to a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. They will be visiting this location again and they will be simply visiting this taking the idea how much is the construction and for how many days we need to wait. They will be getting back to me like this is the update on your order for your customer. So let's your customer know about this one. No one is going to reach out to you personally. I will be the one following up with you on each and every part. If there is something that we cannot do that I'm going to let you know and I'm going to cancel the order. If they told me I have the idea like we can do it. I will be proceeding with the order. Okay, well, you need to talk to me before you proceed. Exactly, exactly. I'm going to let you know like this is the way we can complete it. I don' I don't like any surprises because I'm not. No, I understand construction fees or anything because. No, no, don't worry about that. And I pay for it. Then all the neighbors around here, they can hook up to the same thing for not paying for already Is this [PERSON_NAME] that? Yeah. [PERSON_NAME], like right now I'm looking at this community that's a circle and [LOCATION] [LOCATION] [LOCATION] y and then you have 1, 2, 3, 4, 5, 6, 7 houses in front of you right in a circle. Including yours? I think so. Like exactly. So [PERSON_NAME], here's the thing. Let me go ahead and submit the order with the initial service in the initial. As an initial order. Once I got the idea like there is a possibility to provide services, I'm going to let you know and we can simply connect the lines for you. If I came to know that this area is not serviceable right now by [ORGANIZATION] once I got the [ORGANIZATION] [ORGANIZATION], because I'm not sure about this location, once I got the confirmation from [OCCUPATION] [OCCUPATION], then I will be having the idea like whether we can complete the installation or not. Okay, well, I've seen your trucks around here. I've seen them working. Let me two blocks away, but okay. I also seen them over here at the end of my the main street coming in. And I tried to stop there and find a guy but I couldn't find out where he was at. So I couldn't talk to him to see if they were putting it in over here's not unryry about that. Okay. If they're working like one or two blocks away. You tried like [DURATION] [DURATION] ago and think changes according to time. So now the reason I'm asking you to go ahead and place out the order and we can complete the site service is that you will be getting the exact idea about your particular location. Not about next to your home or the street or the next block or something. You will be having exact idea about your particular location and you can make a decision. Okay, so the other. I'm not paying for anything. Exactly. I'm not asking you to pay. I know you not. I'm just repeating this. I understand that. Right. This is. This is. This is being recorded. I know it is. Exactly. So we're gonna have this down on record. And also the reason I'MATING one can I know when they're gonna come out? Exactly. I'm going to let you know. O okay, I didn't know. Okay, sure. So first of all, I'm going to take down the address real quick. [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION] right. [LOCATION], [LOCATION] [LOCATION] [LOCATION]. I got it. Just one moment. So previously, are you associated with any of the business or do you have your business something like that or not? We're [OCCUPATION]. We don't have now because let me go ahead and start submitting the initial information for you and we can get the reference number. So do you have any unique name in your mind that doesn't make any effect. What I'm going to do here is that I'm going to use that name as a business name for you on this order. That doesn't mean like you are getting the imageiate install but I need to use any unique name of your choice as a business name. So we will be sending out the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] here and they will be looking at this location and we will ll be getting back to me like this is the update on your request. Okay, why do you putting a business name on there? You should put the customer's name on there. Your name will be on the account as a person. Last authorized username because I'm associated with the [ORGANIZATION] [ORGANIZATION] so I have to process the commercial one for you. But believe me that is not going to make any effect because we are not proceeding tovers anything. This is just for the [ORGANIZATION] [ORGANIZATION]. Once you get the [ORGANIZATION] [ORGANIZATION] details in here that will be totally your choice to go or not. I'm just doing the initial part for you. Well, you need to hurry up here because I got to go somewhere. Okay, I'm going to get down the information real quick. I got your name. [PERSON_NAME] [PERSON_NAME]. Can I have your best email address please? Pardon? Your email address. [PERSON_NAME], the last name [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] and the number on which we are talking. [PHONE_NUMBER]. That's a home phone or a cell phone. What is it again? [PHONE_NUMBER]. Yes, that s landline. A home phone. What's your cellphone number? I don't want you to have that. You don't need it. This has an answer machine. If we're not home'pick it up and just leave a message. Your name. Okay, so the home one will be the best one, right? Yeah. I'm going to provide you my personal cell phone. You can save it in your cell phone so whenever you need to call me you can call on that number instead of calling on the toll free numbers. That's [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. Yes, my name is [PERSON_NAME] [PERSON_NAME]. You can save this name and whenever you need to call me use this number and I'm gonna pick up the call. That's my personal and secondly, right now you have a home phone line and Internet and how many TVS you have Right now you got three. And what type of channels you like the most? Like the package that includes all these four channels, movies channels, news channels are just the basic one except sports channels. I was looking at yours, I think did you have one to call [LOCATION] or something like that? Entertainment like the basic difference in the package is that if you go with the basic TV that doesn't allow you to go with to watch the [ORGANIZATION] type of sports channels and movie channels, the local news and we do the [ORGANIZATION]. So do you need any recording box? Any one of the recording box or you guys are not recording channels? Are you guys doing live streaming? Do you guys like RoofU TVS or so or not'thinking about going streaming? I don't know. Like if you guys are thinking about going streaming, that is the best option. If you have Smart TVS or Roku tvs you will be having login and password. Oh great. So you will be saving money on this one as well. I'm going to simply go ahead and. And you want to keep the home number private as it is. Yeah, right. Yeah, fine. Right. Just one moment. I'm just validating this number and your name, [PERSON_NAME] [PERSON_NAME] is on the existing number details. Right. You are the authorized user for [PHONE_NUMBER], right? Ye great. One moment. So if you go with the [ORGANIZATION] phone line that you are using right now, the same number Internet of 600 megabytes per [DURATION], Wi Fi and Hotspot included TV Premier with AT+HD channels that includes all the movies and sports channels on live streaming without any box. You will be only paying $[MONEY_AMOUNT] once you got the service installed. Not right now. So this will be. Your service charges $[MONEY_AMOUNT]. Okay. And if you want to add any extra channels like [NATIONALITY] View or [NATIONALITY] View, you can let me know. And I'm going to add those extra channels ``els as well if you want. No, I'm allry great. Anyway, go ahead. I can t go. Okay. So right now everything is good to go. Let me go ahead and simply complete this process real quick for you. And you will be having the quote from my side with the official PDF file and I'm going to create the aut reference number for you. So I'm going to need some information right now. That will be for [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] with the zip code [LOCATION]. What about [LOCATION] [LOCATION] [LOCATION]. Are you looking for [ORGANIZATION] on the application as well or not? Yes I was because it's getting kind of hard so I'm not going to worry about that one. I'm not going to worry about. I don't think you can get it here. So if we can't get it here, I'll probably get it over there like this application. Let me. Let me tell you a difference on these two locations. [LOCATION] [PERSON_NAME] [LOCATION]. This is an orange location that is showing at like 300ft away from the nearest [ORGANIZATION] customer, the [LOCATION] [LOCATION] that is showing us between [TIME] to 300. So the [LOCATION] is orange location and the [LOCATION] is yellow location. So if you want I can simply send [ORGANIZATION] [ORGANIZATION] on both locations. Once they are back and they let me know like these are the details on both locations then I'm goingna let you know that these are the most recent, recent updates on both orders and we can see on which location. I don't have the time right now. Just go with that one and when we're here we'll just go with the other one. I don't have. Not a problem. I got to get to the [OCCUPATION]. I got you. So I don't need anything else from your side about the other location. I'm going to simply need a business name right now for [LOCATION] [LOCATION] [LOCATION]. What a business name, like any unique word as a business name for this location. So I can complete the order like you can use like [ORGANIZATION] [ORGANIZATION] or anything like that if you have any name in your mind as a business name. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. You know like a bar for the. Put the ca. Barn. I got it. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? Yeah. Great. So I'm going to simply go ahead and submit the required information in this order on [LOCATION] [LOCATION] I got the details. Like you have three tvs on this location, a line and the Internet. What service you are using. On the other location we have a landline, we have Internet and TV. How many TVs on the application? I think there's one. Just one now Only one? Yeah. And you need the same package like that includes the [ORGANIZATION] type of sports channels and movie channels. Yeah, I think you call it the Internet entertainment. I don't remember. I have to go back and look at it. Sure, that's not a problem. So $[MONEY_AMOUNT] sounds good to you for this location. For you it sounds a lot for just that I don't know. I'd have to look. Sure. So this is not type of a thing where you are getting something installed and you're paying for that. Okay, I understand all of that, but you don't understand. I have to get to the [OCCUPATION] here. I. Sure. So I'm going to use the same information with the same order for both locations. We'll send you the reference numbers and the official PDF fil. Have a good one. Okay, bye."
179,1217,6,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.90150166,0.9015016657473801,1037.0,1813,1813,1.7483124397299903,155,9,"[ACCOUNT_NUMBER], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.105,147,123,24,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.73-00:03.22] Agent: This is [PERSON_NAME] on behalf of [ORGANIZATION].
[00:03.28-00:05.92] Customer: How are you? Fine.
[00:07.13-00:11.36] Customer: Can I speak to the person who handles the ph lines and Internet?
[00:12.13-00:14.84] Agent: That's me. Oh great, ma'am.
[00:14.93-00:21.27] Agent: Actually ma'am, the reason you'getting this call is that [ORGANIZATION] has dropped down the rates for fiber.
[00:21.34-00:32.90] Agent: And now we are in the process to help out all of our existing and potentially new customers to help them in the best possible prices for Internet.
[00:32.96-00:35.91] Agent: And right now you guys are already our customer, right?
[00:35.91-00:40.07] Agent: At your business, your phone lines and Internet both are with us.
[00:40.13-00:55.34] Agent: Right ma'am. So what we are going to do, we are going to upgrade your Internet services from our back office without any kind of a business interruptions or without any kind of [OCCUPATION] with it [OCCUPATION] charges.
[00:55.84-01:02.92] Agent: Because the current promotions which you are using with us for the Internet, it's a big out of date.
[01:03.09-01:05.47] Agent: That's why we are going to upgrade you.
[01:05.60-01:19.17] Agent: So the address which when you bought the services and you are still located at that address, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] with zip code [LOCATION], [LOCATION] [LOCATION] [LOCATION].
[01:19.20-01:23.22] Agent: Is that correct? Okay.
[01:23.40-01:28.16] Agent: And this is the business for free club of Roust history, right?
[01:28.69-01:33.28] Agent: Correct. Okay, I'm just going to connect you with one of my senior.
[01:33.41-01:36.92] Agent: They will hardly take your [DURATION] [DURATION] more and then you're good to go.
[01:36.93-01:40.53] Agent: Okay, ma'am. Okay, just give me one second.
[01:40.59-01:41.59] Agent: I'm going to.
[01:51.88-01:53.78] Agent: Just give me one second.
[01:58.52-01:59.83] Agent: Thank you so much for holding on.
[01:59.88-02:02.92] Agent: This is [PERSON_NAME] on behalf of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:02.98-02:04.33] Agent: How are you doing today?
[02:04.92-02:06.19] Customer: Fine, how are you?
[02:06.36-02:08.71] Agent: I'm good ma'am. Thanks a lot for asking.
[02:08.89-02:13.47] Agent: You are just on call with one of my associ yet regarding your account with [ORGANIZATION].
[02:13.63-02:25.08] Agent: And the reason he was just calling is just to guys let you know that the pricings and the promotions that you guys are currently have with [ORGANIZATION] at the moment, these are bit out of date and the quite expensive.
[02:25.14-02:29.75] Agent: So we are just calling to offer you guys the new promotions with the new space.
[02:30.09-02:34.26] Agent: Basically that will help you to log in your monthly bills for upcoming [DURATION] [DURATION].
[02:34.37-02:37.86] Agent: Okay. So your news speed is going to be the 500.
[02:38.03-02:42.44] Agent: 500 megabytes on the upload and 500 megabytes on the download.
[02:42.63-02:45.35] Agent: And the pricing will be $[MONEY_AMOUNT].
[02:45.46-02:51.28] Agent: Okay. There is a slight increase your monthly bills like [MONEY_AMOUNT] [MONEY_AMOUNT] $[MONEY_AMOUNT] in qu in your bills.
[02:51.33-02:54.24] Agent: But bills will be the fix for upcoming [DURATION] [DURATION].
[02:54.41-02:55.44] Agent: Okay ma'am.
[02:56.66-03:03.56] Customer: So the guy before you said that there is decrease and now you're telling me it's an increase each month.
[03:04.50-03:07.22] Agent: Actually, ma'am, there is an increase in your monthly bills.
[03:07.40-03:15.59] Agent: Because right now the current pricings that you guys are currently have with [ORGANIZATION] at the moment we no longer offer the same pricings, ma'am.
[03:15.63-03:20.66] Agent: So even if you will stay with the same one, so might be your bills will jump up a lot.
[03:20.75-03:27.38] Agent: So that's why we're just calling to offer you guys the new promotions and looking to help you to log in your monthly bills, ma.
[03:28.03-03:31.25] Agent: And it's going up [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION].
[03:31.56-03:33.69] Agent: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] $[MONEY_AMOUNT], ma'am.
[03:36.18-03:38.12] Customer: That's a lot to add to our budget.
[03:39.57-03:41.87] Agent: Okay, just give me a one quick moment, ma'am.
[03:41.90-03:42.86] Agent: Let me just pull out.
[03:42.92-03:47.56] Agent: Do you have your copy of your bills with you or can I just pull out from my end?
[03:47.61-03:52.24] Agent: Can I ask like how much you guys are currently paying the total for your Internet?
[03:53.06-03:54.59] Agent: Well, you should have that.
[03:54.94-03:56.85] Customer: Yes, I have that information, ma'am.
[03:56.87-04:00.19] Agent: But you know that this kind of information handled by our [ORGANIZATION] [ORGANIZATION].
[04:00.29-04:02.72] Agent: But let me just pull out your information from a [ORGANIZATION] [ORGANIZATION].
[04:02.74-04:04.41] Agent: Okay? Can I have your good name?
[04:04.44-04:07.15] Agent: Like who do I have a period of good speaking with today?
[04:07.97-04:08.87] Customer: [PERSON_NAME].
[04:10.41-04:15.52] Agent: [PERSON_NAME]. And you are the owner or twice person for making an decision regarding the accounts, right?
[04:15.70-04:19.81] Agent: Yes. Okay, so just stay with me in the line for the quick [DURATION] [DURATION].
[04:19.85-04:22.49] Agent: Ms. [PERSON_NAME]. Let me just pull out your account information.
[04:22.56-04:23.26] Agent: Okay,
[04:33.60-04:36.72] Agent: so Lisa'just send your information to my [ORGANIZATION] [ORGANIZATION].
[04:36.90-04:40.95] Agent: That will take [DURATION] [DURATION] [DURATION] [DURATION] of your time to pull out the copy of your bill.
[04:41.09-04:42.86] Agent: Just stay with me on the line, okay?
[04:43.24-04:45.45] Agent: Okay. Appreciate it.
[08:58.87-09:00.17] Agent: Just give me one more minute.
[09:00.20-09:00.85] Agent: Okay?
[09:58.67-10:01.13] Agent: Okay, so thank you so much for holding on.
[10:01.16-10:01.77] Agent: Ma'am,
[10:03.17-10:04.15] Agent: are you there?
[10:06.17-10:07.29] Agent: Can you hear me?
[10:07.46-10:09.12] Agent: Yes, ma'am, I can hear you now.
[10:09.25-10:11.38] Agent: So I just pull out your account information.
[10:11.48-10:12.81] Agent: Your account number with me.
[10:12.83-10:18.05] Agent: That is the [ACCOUNT_NUMBER].
[10:18.19-10:20.53] Agent: This is your [ORGANIZATION] account number.
[10:20.70-10:27.15] Agent: And on the account, ma'am, right now you have 100 megabyte on the download and [MONEY_AMOUNT] megabytes on the upload.
[10:27.34-10:33.85] Agent: And you also have like 1, 2, 3, 3 phone lines or the two phone lines you have, right?
[10:34.59-10:36.12] Customer: Ye, I think so.
[10:36.71-10:41.94] Agent: The number is [PHONE_NUMBER].
[10:42.00-10:43.88] Agent: You have three lines with us, right?
[10:44.23-10:47.57] Agent: Correct. Okay, so the total may.
[10:47.62-10:51.52] Agent: Because right now you're paying $[MONEY_AMOUNT] for 100 by [MONEY_AMOUNT].
[10:51.95-10:56.85] Agent: Because right now we no longer offer the prics on the 100 by [MONEY_AMOUNT] the same pricings.
[10:56.99-11:01.38] Agent: So I was just looking to offer you the Pricing for your phone and your Internet both.
[11:01.53-11:03.27] Agent: It's 100 and
[11:04.86-11:12.12] Agent: let me just tell you, it's $[MONEY_AMOUNT] for your three business phone lines and the Internet.
[11:12.17-11:23.66] Agent: Of the 300. 300 megabytes on the upload, 300 megabytes from the download, the total is [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for your three phone line and your Internet both.
[11:23.73-11:25.41] Agent: So how does that sounds to you?
[11:26.91-11:29.46] Customer: Well, I guess we don't really have a choice, do we?
[11:30.96-11:32.06] Customer: Am you have a choice?
[11:32.15-11:33.63] Customer: Because that's an optional thing.
[11:33.75-11:41.11] Agent: Because even if you will stay with the same one ma'am, so your pricing jump up anytime in the future on $[MONEY_AMOUNT] for your Internet.
[11:41.21-11:46.29] Agent: So why not just go for the better speed and get the better services and locked in your bills as well.
[11:46.88-11:56.87] Agent: Okay, that's fine. So in the next [DURATION] [DURATION] [DURATION] [DURATION], ma'am, your speed will be simply increased and you guys will not face any kind of interruption in your services and rem.
[11:56.93-12:05.26] Agent: Before you and I go further, I'm just want to quickly make you guys aware this call is being recorded or monitored for the quality assurance and the training purposes.
[12:05.42-12:11.28] Agent: And under the federal privacy law, it is the right in our duty with [ORGANIZATION] to protect your account information.
[12:11.47-12:15.47] Agent: So I'm only goingna using some of your account information with you right on this call.
[12:15.59-12:20.80] Agent: So this is the business that I'm calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[12:22.04-12:30.78] Customer: Yes. And you guys are still located at the location [LOCATION] [LOCATION] [LOCATION] with the [LOCATION] Taxas and the zip code [LOCATION].
[12:30.81-12:32.35] Customer: That is also correct, right?
[12:33.09-12:34.89] Agent: Yes. Perfect. So Ms.
[12:34.91-12:38.11] Agent: [PERSON_NAME], could you kindly spell your last name for me as well?
[12:39.33-12:44.78] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[12:45.52-12:49.29] Customer: Yes. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[12:49.34-12:52.61] Agent: Right? Correct. Okay, so Ms.
[12:52.63-12:55.70] Agent: [PERSON_NAME], let me just give you guys a quick heads up regarding your order.
[12:55.88-12:57.82] Agent: Right now you have 100 by [MONEY_AMOUNT].
[12:57.88-13:02.86] Agent: You're paying $[MONEY_AMOUNT] for your Internet, you have three ph lines, 90 for your lines.
[13:03.01-13:09.94] Agent: So with the new pricing ma'am, the new bill is going to be [MONEY_AMOUNT] [MONEY_AMOUNT] increase in your bills.
[13:10.08-13:12.60] Agent: But bills will be the fix for upcoming [DURATION] [DURATION].
[13:12.69-13:17.92] Agent: Okay. So for now ma'am, I'm pretty much all good to go in the end.
[13:17.98-13:21.65] Agent: I just need your verbal authorization to place this order on get behalf.
[13:21.80-13:37.41] Agent: Which would basically allow us to sign in a letter of authorization and upgrade your services on the 300 with $[MONEY_AMOUNT] increaseison your bills and locked in your pricing [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for all of your services without the taxes as we discussed youn to have your permission as guest to proceed.
[13:40.25-13:43.08] Agent: And so you said the total is [MONEY_AMOUNT], right?
[13:43.17-13:44.80] Customer: Yes, total is [MONEY_AMOUNT].
[13:44.85-13:46.78] Agent: That is without the [LOCATION] taxes, ma'am.
[13:46.96-13:49.98] Customer: Okay, so I believe I have yes for that.
[13:50.01-13:53.06] Agent: Right? Correct. Perfect. So, Ms.
[13:53.08-13:55.47] Customer: [PERSON_NAME], like, I'm all good to go.
[13:55.50-13:58.82] Agent: Like, could you kindly help me out with the best active email as well?
[13:58.98-14:03.52] Agent: But I'll just send you guys all the information in the return form as a confirmation email.
[14:03.57-14:05.63] Agent: So what would be the best active email?
[14:06.51-14:35.18] Customer: It's [PERSON_NAME]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] okay, and one more thing I have need to let you know, ma'am, you will be also receiving a one more confirmation call from our site from our like [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[14:35.28-14:40.99] Agent: They will just call you and confirm all the information just to make sure the whole process will go smoothly.
[14:41.02-14:45.28] Customer: Okay. Okay. And I have a question for you.
[14:45.90-14:47.25] Agent: Yes, ma'am, go ahead.
[14:47.66-14:52.61] Customer: Is it possible to get both an emailed statement and one in the mail?
[14:54.14-15:00.11] Agent: You guys will be getting all the information in the email as a confirmation email about the pricing.
[15:00.24-15:03.23] Customer: Understand that I'm talking about my monthly statement.
[15:03.52-15:10.66] Customer: I would like both a hard copy and an email copy because the hard copy gets here like [DURATION] [DURATION] before it's due.
[15:11.00-15:23.23] Customer: Okay. So I'm wondering if I can get an email copy which will allow me more time to get the two signatures that I need and then I can get it turned in without getting the fee all the time.
[15:23.80-15:25.95] Agent: Okay, Got your point, ma'am.
[15:26.08-15:29.42] Agent: Ma'am, there is a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] who can help you out with that.
[15:29.49-15:32.19] Agent: I'll just figure out that for you as well.
[15:32.32-15:34.53] Agent: But as you know, I'm from the [ORGANIZATION] [ORGANIZATION].
[15:34.59-15:36.99] Agent: I'll just talk to my [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[15:37.12-15:40.26] Agent: I'll just give you guys a feedback whenever I got the feedback from them.
[15:40.29-15:46.71] Agent: Okay. Okay. I'll just let you know about kind of pain that it comes that late.
[15:46.76-15:50.78] Agent: I mean, the bill says that it's created like [DURATION] [DURATION] before it's even mailed.
[15:51.12-16:04.19] Agent: Okay. So it's like very frustrating to try and get that quick turnaround when you have to get two signatures for a nonofit that they don't even work in this office.
[16:04.37-16:05.99] Agent: Okay, that's not a problem, ma'am.
[16:06.01-16:08.34] Agent: I'll just talk to my [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[16:08.96-16:10.79] Agent: I'll just give you guys the feedback.
[16:10.85-16:11.96] Agent: But we can do that for you.
[16:11.98-16:14.01] Agent: Okay. Okay. Thank you.
[16:14.12-16:17.89] Agent: So besides that, do you have any other questions for me, ma'am, before I let you go?
[16:18.22-16:21.78] Agent: No. Okay, so I'm pretty much all good to go, ma'am.
[16:21.88-16:23.43] Agent: I'll just get your ordero processed on.
[16:23.46-16:26.36] Agent: Okay. Thanks a lot for being the best part of [ORGANIZATION].
[16:26.41-16:27.50] Agent: Bye. Bye. Okay, bye.","This is [PERSON_NAME] on behalf of [ORGANIZATION]. How are you? Fine. Can I speak to the person who handles the ph lines and Internet? That's me. Oh great, ma'am. Actually ma'am, the reason you'getting this call is that [ORGANIZATION] has dropped down the rates for fiber. And now we are in the process to help out all of our existing and potentially new customers to help them in the best possible prices for Internet. And right now you guys are already our customer, right? At your business, your p","This is [PERSON_NAME] on behalf of [ORGANIZATION]. How are you? Fine. Can I speak to the person who handles the ph lines and Internet? That's me. Oh great, ma'am. Actually ma'am, the reason you'getting this call is that [ORGANIZATION] has dropped down the rates for fiber. And now we are in the process to help out all of our existing and potentially new customers to help them in the best possible prices for Internet. And right now you guys are already our customer, right? At your business, your phone lines and Internet both are with us. Right ma'am. So what we are going to do, we are going to upgrade your Internet services from our back office without any kind of a business interruptions or without any kind of [OCCUPATION] with it [OCCUPATION] charges. Because the current promotions which you are using with us for the Internet, it's a big out of date. That's why we are going to upgrade you. So the address which when you bought the services and you are still located at that address, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] with zip code [LOCATION], [LOCATION] [LOCATION] [LOCATION]. Is that correct? Okay. And this is the business for free club of Roust history, right? Correct. Okay, I'm just going to connect you with one of my senior. They will hardly take your [DURATION] [DURATION] more and then you're good to go. Okay, ma'am. Okay, just give me one second. I'm going to. Just give me one second. Thank you so much for holding on. This is [PERSON_NAME] on behalf of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you doing today? Fine, how are you? I'm good ma'am. Thanks a lot for asking. You are just on call with one of my associ yet regarding your account with [ORGANIZATION]. And the reason he was just calling is just to guys let you know that the pricings and the promotions that you guys are currently have with [ORGANIZATION] at the moment, these are bit out of date and the quite expensive. So we are just calling to offer you guys the new promotions with the new space. Basically that will help you to log in your monthly bills for upcoming [DURATION] [DURATION]. Okay. So your news speed is going to be the 500. 500 megabytes on the upload and 500 megabytes on the download. And the pricing will be $[MONEY_AMOUNT]. Okay. There is a slight increase your monthly bills like [MONEY_AMOUNT] [MONEY_AMOUNT] $[MONEY_AMOUNT] in qu in your bills. But bills will be the fix for upcoming [DURATION] [DURATION]. Okay ma'am. So the guy before you said that there is decrease and now you're telling me it's an increase each month. Actually, ma'am, there is an increase in your monthly bills. Because right now the current pricings that you guys are currently have with [ORGANIZATION] at the moment we no longer offer the same pricings, ma'am. So even if you will stay with the same one, so might be your bills will jump up a lot. So that's why we're just calling to offer you guys the new promotions and looking to help you to log in your monthly bills, ma. And it's going up [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [DURATION] [DURATION]. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] $[MONEY_AMOUNT], ma'am. That's a lot to add to our budget. Okay, just give me a one quick moment, ma'am. Let me just pull out. Do you have your copy of your bills with you or can I just pull out from my end? Can I ask like how much you guys are currently paying the total for your Internet? Well, you should have that. Yes, I have that information, ma'am. But you know that this kind of information handled by our [ORGANIZATION] [ORGANIZATION]. But let me just pull out your information from a [ORGANIZATION] [ORGANIZATION]. Okay? Can I have your good name? Like who do I have a period of good speaking with today? [PERSON_NAME]. [PERSON_NAME]. And you are the owner or twice person for making an decision regarding the accounts, right? Yes. Okay, so just stay with me in the line for the quick [DURATION] [DURATION]. Ms. [PERSON_NAME]. Let me just pull out your account information. Okay, so Lisa'just send your information to my [ORGANIZATION] [ORGANIZATION]. That will take [DURATION] [DURATION] [DURATION] [DURATION] of your time to pull out the copy of your bill. Just stay with me on the line, okay? Okay. Appreciate it. Just give me one more minute. Okay? Okay, so thank you so much for holding on. Ma'am, are you there? Can you hear me? Yes, ma'am, I can hear you now. So I just pull out your account information. Your account number with me. That is the [ACCOUNT_NUMBER]. This is your [ORGANIZATION] account number. And on the account, ma'am, right now you have 100 megabyte on the download and [MONEY_AMOUNT] megabytes on the upload. And you also have like 1, 2, 3, 3 phone lines or the two phone lines you have, right? Ye, I think so. The number is [PHONE_NUMBER]. You have three lines with us, right? Correct. Okay, so the total may. Because right now you're paying $[MONEY_AMOUNT] for 100 by [MONEY_AMOUNT]. Because right now we no longer offer the prics on the 100 by [MONEY_AMOUNT] the same pricings. So I was just looking to offer you the Pricing for your phone and your Internet both. It's 100 and let me just tell you, it's $[MONEY_AMOUNT] for your three business phone lines and the Internet. Of the 300. 300 megabytes on the upload, 300 megabytes from the download, the total is [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for your three phone line and your Internet both. So how does that sounds to you? Well, I guess we don't really have a choice, do we? Am you have a choice? Because that's an optional thing. Because even if you will stay with the same one ma'am, so your pricing jump up anytime in the future on $[MONEY_AMOUNT] for your Internet. So why not just go for the better speed and get the better services and locked in your bills as well. Okay, that's fine. So in the next [DURATION] [DURATION] [DURATION] [DURATION], ma'am, your speed will be simply increased and you guys will not face any kind of interruption in your services and rem. Before you and I go further, I'm just want to quickly make you guys aware this call is being recorded or monitored for the quality assurance and the training purposes. And under the federal privacy law, it is the right in our duty with [ORGANIZATION] to protect your account information. So I'm only goingna using some of your account information with you right on this call. So this is the business that I'm calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? Yes. And you guys are still located at the location [LOCATION] [LOCATION] [LOCATION] with the [LOCATION] Taxas and the zip code [LOCATION]. That is also correct, right? Yes. Perfect. So Ms. [PERSON_NAME], could you kindly spell your last name for me as well? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Right? Correct. Okay, so Ms. [PERSON_NAME], let me just give you guys a quick heads up regarding your order. Right now you have 100 by [MONEY_AMOUNT]. You're paying $[MONEY_AMOUNT] for your Internet, you have three ph lines, 90 for your lines. So with the new pricing ma'am, the new bill is going to be [MONEY_AMOUNT] [MONEY_AMOUNT] increase in your bills. But bills will be the fix for upcoming [DURATION] [DURATION]. Okay. So for now ma'am, I'm pretty much all good to go in the end. I just need your verbal authorization to place this order on get behalf. Which would basically allow us to sign in a letter of authorization and upgrade your services on the 300 with $[MONEY_AMOUNT] increaseison your bills and locked in your pricing [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for all of your services without the taxes as we discussed youn to have your permission as guest to proceed. And so you said the total is [MONEY_AMOUNT], right? Yes, total is [MONEY_AMOUNT]. That is without the [LOCATION] taxes, ma'am. Okay, so I believe I have yes for that. Right? Correct. Perfect. So, Ms. [PERSON_NAME], like, I'm all good to go. Like, could you kindly help me out with the best active email as well? But I'll just send you guys all the information in the return form as a confirmation email. So what would be the best active email? It's [PERSON_NAME]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] okay, and one more thing I have need to let you know, ma'am, you will be also receiving a one more confirmation call from our site from our like [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. They will just call you and confirm all the information just to make sure the whole process will go smoothly. Okay. Okay. And I have a question for you. Yes, ma'am, go ahead. Is it possible to get both an emailed statement and one in the mail? You guys will be getting all the information in the email as a confirmation email about the pricing. Understand that I'm talking about my monthly statement. I would like both a hard copy and an email copy because the hard copy gets here like [DURATION] [DURATION] before it's due. Okay. So I'm wondering if I can get an email copy which will allow me more time to get the two signatures that I need and then I can get it turned in without getting the fee all the time. Okay, Got your point, ma'am. Ma'am, there is a [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] who can help you out with that. I'll just figure out that for you as well. But as you know, I'm from the [ORGANIZATION] [ORGANIZATION]. I'll just talk to my [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. I'll just give you guys a feedback whenever I got the feedback from them. Okay. Okay. I'll just let you know about kind of pain that it comes that late. I mean, the bill says that it's created like [DURATION] [DURATION] before it's even mailed. Okay. So it's like very frustrating to try and get that quick turnaround when you have to get two signatures for a nonofit that they don't even work in this office. Okay, that's not a problem, ma'am. I'll just talk to my [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. I'll just give you guys the feedback. But we can do that for you. Okay. Okay. Thank you. So besides that, do you have any other questions for me, ma'am, before I let you go? No. Okay, so I'm pretty much all good to go, ma'am. I'll just get your ordero processed on. Okay. Thanks a lot for being the best part of [ORGANIZATION]. Bye. Bye. Okay, bye."
180,738,3bb968a34081436b83e9cbb4fb021a60,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/3bb968a34081436b83e9cbb4fb021a60_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9155176,0.9155176340694006,318.0,634,634,1.9937106918238994,72,9,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.097,76,35,30,11,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.61-00:05.38] IVR/System: [ORGANIZATION] [ORGANIZATION]. Fixing your painss in [LOCATION] [LOCATION] since [DATE_INTERVAL].
[00:05.52-00:07.49] IVR/System: You have reached us after hours.
[00:07.67-00:14.76] IVR/System: If you have a broken glass emergency and would like to be connected to our after hours national call center, press [PHONE_NUMBER].
[00:15.05-00:19.39] IVR/System: If this is not an emergency, you can call us back Monday through Friday.
[00:23.14-00:26.39] IVR/System: All calls are recorded for quality and training purposes.
[00:47.81-00:49.21] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:49.23-00:51.05] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:51.09-00:52.16] Agent: This is [PERSON_NAME].
[00:53.97-00:58.42] Customer: Yes, I was calling to see if I could get a board up done
[01:00.37-01:03.17] Agent: AB Understood. Well, we can certainly help you out with that.
[01:03.23-01:04.95] Agent: What's the zip code for the location?
[01:05.00-01:11.48] Customer: [LOCATION], please. [LOCATION]. [LOCATION].
[01:11.53-01:14.03] Customer: Thank you. And that's [PERSON_NAME].
[01:14.64-01:15.39] Customer: Yes.
[01:18.31-01:19.97] Agent: And may I have your name please?
[01:20.55-01:22.25] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[01:24.03-01:27.53] Customer: That's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:28.11-01:32.25] Agent: Correct. Thank you. And were you with a company?
[01:32.86-01:35.25] Customer: Yeah, it's with [ORGANIZATION].
[01:37.42-01:38.97] Customer: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[01:39.62-01:42.14] Agent: Correct. Thank you ma'am.
[01:42.20-01:43.56] Agent: I do show a phone number
[01:46.92-01:48.25] Agent: [PHONE_NUMBER]. Is that correct?
[01:48.72-01:51.39] Customer: That is correct. Perfect.
[01:51.41-01:55.33] Agent: Thank you. And were you a previous customer of ours?
[01:56.95-01:59.08] Customer: Yeah, we've used you guys for [DURATION] [DURATION].
[01:59.18-02:00.25] Customer: There should be an account.
[02:00.32-02:07.25] Agent: Okay, awesome. And I'll make a note here what was just an email address for you so I can make sure they have it on hand as well please.
[02:07.83-02:08.69] Customer: It is.
[02:19.41-02:21.35] Customer: That was first name period, last name.
[02:25.13-02:27.87] Agent: Correct. Thank you, ma'am.
[02:28.02-02:31.64] Agent: And the window that's need to be boarded up is that there're on the.
[02:31.69-02:32.96] Customer: On business. Correct.
[02:34.29-02:36.44] Customer: There's two of them that are under my name.
[02:37.01-02:45.53] Customer: The one that I'm looking for assistance at is [LOCATION] [LOCATION] and [ORGANIZATION].
[02:46.18-02:49.97] Customer: [LOCATION] [LOCATION].
[02:53.59-02:56.29] Agent: And is that [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:57.28-02:58.74] Customer: It's just [LOCATION].
[03:00.35-03:01.90] Agent: Understood you. Yeah.
[03:03.28-03:08.06] Agent: And the glass that was need to be boarded up, is that for like a commercial door or a window?
[03:08.11-03:09.22] Agent: Is it double or single pane?
[03:09.27-03:15.52] Customer: Yeah, from what I haven't on site but from what I've been told from the [OCCUPATION] [OCCUPATION], it the front.
[03:15.58-03:16.81] Customer: It's the front door.
[03:17.88-03:23.15] Customer: Commercial door. Understood. Yeah, we just had it replaced like less than [DURATION] [DURATION] ago.
[03:23.21-03:25.56] Customer: [DATE] [DATE] was when the glass was put in.
[03:25.62-03:27.53] Agent: So they should go the measurements
[03:30.91-03:32.81] Agent: replaced [DATE] [DATE] you had said?
[03:33.44-03:34.18] Customer: Yep.
[03:35.90-03:38.07] Agent: That's very frustrating. I'm sorry to hear that.
[03:39.57-03:41.40] Customer: It's business
[03:46.18-03:56.03] Agent: and we do have, let me see here, a $[MONEY_AMOUNT] minimum emergency fee which does include one board plus the cost of the service materials.
[03:57.09-03:59.57] Agent: This does not include the glass.
[03:59.62-04:02.99] Agent: And then if we have the glass and stock, we're able to replace it right then and there.
[04:03.17-04:04.54] Agent: Otherwise, we'd let you know when it come in.
[04:04.56-04:07.37] Agent: And schedule a future appointment for the installation.
[04:11.06-04:14.88] Agent: And just taking a look here to see what other information needed there.
[04:14.91-04:16.32] Agent: My apologies for the wait.
[04:16.99-04:18.00] Customer: Sounds fine.
[04:20.94-04:25.32] Agent: [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER]. Did you have an alternate phone number you wanted to list as well?
[04:26.02-04:27.26] Customer: No, that's my cell phone.
[04:27.32-04:29.17] Customer: That's the best way to get a hold of me.
[04:30.13-04:32.15] Agent: All right. And would there be any gate codes.
[04:32.18-04:34.63] Agent: Or any kind of special instructions for the [OCCUPATION]?
[04:35.25-04:36.07] Customer: Nope.
[04:37.74-04:40.18] Agent: All right. Well, I do want to thank you for calling [ORGANIZATION] [ORGANIZATION].
[04:40.25-04:43.68] Agent: As a reminder, we're available to assist with all of your flat glass needs.
[04:44.30-04:46.49] Agent: I'm going to get that to my [OCCUPATION] immediately.
[04:46.55-04:48.69] Agent: He should be able to give you a call back here very shortly.
[04:48.71-04:51.83] Agent: And let you know exactly the ETA For [OCCUPATION].
[04:52.74-04:54.68] Customer: Okay, sounds great. Thank you.
[04:55.36-04:57.74] Agent: You're very welcome. I hope you have a better rest of your day.
[04:58.31-04:59.32] Customer: Thank you. You too.
[04:59.42-05:03.60] IVR/System: Bye. Bye. [PERSON_NAME] has hung up.
[05:03.68-05:05.42] IVR/System: Please enter your phone code.
[05:09.88-05:11.10] IVR/System: [PERSON_NAME] has hung up.
[05:11.19-05:12.39] IVR/System: Please enter your phone code.","[ORGANIZATION] [ORGANIZATION]. Fixing your painss in [LOCATION] [LOCATION] since [DATE_INTERVAL]. You have reached us after hours. If you have a broken glass emergency and would like to be connected to our after hours national call center, press [PHONE_NUMBER]. If this is not an emergency, you can call us back Monday through Friday. All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZ","[ORGANIZATION] [ORGANIZATION]. Fixing your painss in [LOCATION] [LOCATION] since [DATE_INTERVAL]. You have reached us after hours. If you have a broken glass emergency and would like to be connected to our after hours national call center, press [PHONE_NUMBER]. If this is not an emergency, you can call us back Monday through Friday. All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Yes, I was calling to see if I could get a board up done AB Understood. Well, we can certainly help you out with that. What's the zip code for the location? [LOCATION], please. [LOCATION]. [LOCATION]. Thank you. And that's [PERSON_NAME]. Yes. And may I have your name please? My name is [PERSON_NAME] [PERSON_NAME]. That's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Correct. Thank you. And were you with a company? Yeah, it's with [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Correct. Thank you ma'am. I do show a phone number [PHONE_NUMBER]. Is that correct? That is correct. Perfect. Thank you. And were you a previous customer of ours? Yeah, we've used you guys for [DURATION] [DURATION]. There should be an account. Okay, awesome. And I'll make a note here what was just an email address for you so I can make sure they have it on hand as well please. It is. That was first name period, last name. Correct. Thank you, ma'am. And the window that's need to be boarded up is that there're on the. On business. Correct. There's two of them that are under my name. The one that I'm looking for assistance at is [LOCATION] [LOCATION] and [ORGANIZATION]. [LOCATION] [LOCATION]. And is that [LOCATION] [LOCATION] [LOCATION] [LOCATION]. It's just [LOCATION]. Understood you. Yeah. And the glass that was need to be boarded up, is that for like a commercial door or a window? Is it double or single pane? Yeah, from what I haven't on site but from what I've been told from the [OCCUPATION] [OCCUPATION], it the front. It's the front door. Commercial door. Understood. Yeah, we just had it replaced like less than [DURATION] [DURATION] ago. [DATE] [DATE] was when the glass was put in. So they should go the measurements replaced [DATE] [DATE] you had said? Yep. That's very frustrating. I'm sorry to hear that. It's business and we do have, let me see here, a $[MONEY_AMOUNT] minimum emergency fee which does include one board plus the cost of the service materials. This does not include the glass. And then if we have the glass and stock, we're able to replace it right then and there. Otherwise, we'd let you know when it come in. And schedule a future appointment for the installation. And just taking a look here to see what other information needed there. My apologies for the wait. Sounds fine. [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER]. Did you have an alternate phone number you wanted to list as well? No, that's my cell phone. That's the best way to get a hold of me. All right. And would there be any gate codes. Or any kind of special instructions for the [OCCUPATION]? Nope. All right. Well, I do want to thank you for calling [ORGANIZATION] [ORGANIZATION]. As a reminder, we're available to assist with all of your flat glass needs. I'm going to get that to my [OCCUPATION] immediately. He should be able to give you a call back here very shortly. And let you know exactly the ETA For [OCCUPATION]. Okay, sounds great. Thank you. You're very welcome. I hope you have a better rest of your day. Thank you. You too. Bye. Bye. [PERSON_NAME] has hung up. Please enter your phone code. [PERSON_NAME] has hung up. Please enter your phone code."
181,2766,cdea8f49da3b4b6cb0a949238b5893d9,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/cdea8f49da3b4b6cb0a949238b5893d9_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91668075,0.9166807553366175,320.0,609,609,1.903125,41,7,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.091,64,32,13,19,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.29-00:01.81] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:01.90-00:03.23] IVR/System: A neighborly company.
[00:05.50-00:07.67] IVR/System: [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION].
[00:09.29-00:12.54] IVR/System: For emergency service, press [PHONE_NUMBER].
[00:12.68-00:14.63] IVR/System: For foggy or failed windows.
[00:16.45-00:18.84] IVR/System: For custom shower doors and mirrors.
[00:41.41-00:44.27] IVR/System: At last [OCCUPATION] can do more than fix your pains.
[00:44.42-00:52.30] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:52.49-00:54.66] IVR/System: Most can be installed in a single [DURATION].
[00:54.77-00:58.04] IVR/System: Or update your entry doors with elegant decorative glass.
[00:58.10-01:04.78] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall.
[01:04.85-01:08.03] IVR/System: Or protect your furniture with custom glass tops.
[01:15.00-01:18.99] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfron before we start.
[01:19.16-01:23.02] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[01:23.13-01:27.17] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[01:27.27-01:32.21] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[01:32.31-01:39.91] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[01:41.44-01:50.50] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[01:50.62-01:57.69] IVR/System: Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business class needs.
[02:02.67-02:04.20] Agent: [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME].
[02:05.34-02:15.78] Customer: Hi, I was wondering if you could get somebody to come to my house by [ORGANIZATION] to give me an estimate for or some panes that need to be replaced.
[02:15.85-02:20.22] Customer: But also I have some sliding doors.
[02:20.41-02:23.87] Customer: Glass doors that three of them aren't sliding properly.
[02:25.88-02:28.44] Agent: Okay. All right, sure thing.
[02:28.58-02:29.32] Agent: What is the address?
[02:29.37-02:33.54] Agent: You needing this? [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:37.94-02:40.04] Agent: And then what did you say you ran.
[02:41.43-02:43.09] Agent: Just a second. Let me turn it.
[02:43.71-02:44.65] Agent: Thank you.
[02:48.19-02:48.83] Agent: What did you say?
[02:48.85-02:51.21] Agent: I'm sorry. [LOCATION].
[02:52.71-02:54.00] Agent: Okay. All right.
[03:07.81-03:09.82] Agent: All right then what's your first and last name?
[03:10.49-03:13.26] Customer: [PERSON_NAME] [PERSON_NAME] is my last name.
[03:15.04-03:16.50] Agent: How do you spell the last name?
[03:16.93-03:18.62] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:21.56-03:24.47] Agent: All right. And then it looks like the phone number you called on is.
[03:25.00-03:26.78] Agent: Is that a good phone number for you?
[03:27.32-03:28.06] Customer: Yes.
[03:30.31-03:32.65] Agent: Okay. And they. Can I get your email address as well?
[03:36.26-03:37.44] Customer: I'd rather not.
[03:39.03-03:40.60] Agent: Okay, sure. Yeah, no problem.
[03:41.71-03:43.97] Agent: All right. So then you said it was.
[03:44.75-03:47.93] Agent: How many windows you'needing a look at?
[03:48.59-03:49.53] Customer: I have
[03:51.06-03:58.66] Customer: one large failed skylight pane and one cracked skylight pane.
[03:58.80-04:03.75] Customer: And I have three sliding glass doors that don't close properly.
[04:05.74-04:06.56] Agent: Okay.
[04:19.81-04:23.92] Agent: Okay. So yeah, we could have a [OCCUPATION] come out and take a look at that.
[04:24.09-04:28.17] Agent: In order to set up an [ORGANIZATION] site visit, we do require $[MONEY_AMOUNT] deposit.
[04:28.27-04:30.12] Agent: But that's not an additional fee.
[04:30.14-04:33.35] Agent: It's just a deposit that will act as a credit towards your bill at the end.
[04:33.44-04:35.08] Agent: So I would just need that deposit from you.
[04:35.10-04:37.23] Agent: We can go ahead and get you set up for an on site visit.
[04:38.00-04:40.26] Customer: Okay. And when would you be able to come?
[04:42.64-04:44.19] Agent: That is a good question.
[04:45.49-04:49.29] Agent: Yesterday we were scheduled for the next [DURATION], so I would imagine probably next [DURATION].
[04:49.35-04:53.75] Agent: But if you need to know for sure, I would need to check with our [ORGANIZATION] [ORGANIZATION] and see when they're scheduling.
[04:55.71-05:02.89] Customer: Okay. Well, I have to leave town tomorrow afternoon, so if next [DURATION] would be tomorrow morning, that would work.
[05:04.75-05:06.07] Agent: Okay. Yeah, let me.
[05:06.17-05:10.63] Agent: Let me check and see what time we could get over there tomorrow and I'll give you a call back on this.
[05:10.65-05:12.83] Customer: Okay. Okay. Appreciate it.
[05:12.85-05:15.51] Agent: Thank you. Yeah, no problem at all.
[05:15.53-05:17.51] Agent: Thank you. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. A neighborly company. [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. For emergency service, press [PHONE_NUMBER]. For foggy or failed windows. For custom shower doors and mirrors. At last [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single [DURATION]. Or update your entry doors wi","Thank you for calling [ORGANIZATION] [ORGANIZATION]. A neighborly company. [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. For emergency service, press [PHONE_NUMBER]. For foggy or failed windows. For custom shower doors and mirrors. At last [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single [DURATION]. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price upfron before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefront dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business class needs. [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME]. Hi, I was wondering if you could get somebody to come to my house by [ORGANIZATION] to give me an estimate for or some panes that need to be replaced. But also I have some sliding doors. Glass doors that three of them aren't sliding properly. Okay. All right, sure thing. What is the address? You needing this? [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And then what did you say you ran. Just a second. Let me turn it. Thank you. What did you say? I'm sorry. [LOCATION]. Okay. All right. All right then what's your first and last name? [PERSON_NAME] [PERSON_NAME] is my last name. How do you spell the last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. All right. And then it looks like the phone number you called on is. Is that a good phone number for you? Yes. Okay. And they. Can I get your email address as well? I'd rather not. Okay, sure. Yeah, no problem. All right. So then you said it was. How many windows you'needing a look at? I have one large failed skylight pane and one cracked skylight pane. And I have three sliding glass doors that don't close properly. Okay. Okay. So yeah, we could have a [OCCUPATION] come out and take a look at that. In order to set up an [ORGANIZATION] site visit, we do require $[MONEY_AMOUNT] deposit. But that's not an additional fee. It's just a deposit that will act as a credit towards your bill at the end. So I would just need that deposit from you. We can go ahead and get you set up for an on site visit. Okay. And when would you be able to come? That is a good question. Yesterday we were scheduled for the next [DURATION], so I would imagine probably next [DURATION]. But if you need to know for sure, I would need to check with our [ORGANIZATION] [ORGANIZATION] and see when they're scheduling. Okay. Well, I have to leave town tomorrow afternoon, so if next [DURATION] would be tomorrow morning, that would work. Okay. Yeah, let me. Let me check and see what time we could get over there tomorrow and I'll give you a call back on this. Okay. Okay. Appreciate it. Thank you. Yeah, no problem at all. Thank you. Bye."
182,2821,d42de6781f2545d798991be87662c505,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/d42de6781f2545d798991be87662c505_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90128183,0.9012818294849023,588.0,1126,1126,1.9149659863945578,66,8,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.09,121,91,30,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.34-00:02.83] Agent: Hello, this is [PERSON_NAME], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:04.21-00:09.76] Customer: Hi, [PERSON_NAME]. I'd like to see about scheduling a time to have an armadillo removed.
[00:12.02-00:17.88] Agent: Okay. You have armadillos living in your yard or visiting your yard?
[00:18.82-00:20.94] Customer: Well, have I have one?
[00:21.00-00:25.11] Customer: I believe that digging under the foundation a little bit.
[00:25.64-00:30.34] Customer: Yep. I've got a picture of it going across my front
[00:31.64-00:40.13] Customer: walkway several nights, and it's dug quite a bit around one corner of the house.
[00:40.63-00:41.38] Customer: Right.
[00:42.63-00:45.49] Agent: Okay. What zip code do you live in?
[00:46.48-00:56.95] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:06.53-01:07.28] Customer: [LOCATION]
[01:08.53-01:18.23] Customer: [LOCATION]. Sure. Well, it'like I man, I am a zip code master, but that one was throwing me for a stump a little bit'm not sure on that one.
[01:21.55-01:22.28] Agent: So.
[01:23.91-01:30.64] Agent: Yeah, I mean, we definitely trap armadillos and offer the service to catch them.
[01:32.31-01:44.20] Agent: It definitely is a process, and there are different key factors that determine the success and how quickly that success happens.
[01:45.39-01:56.83] Agent: So when armadillos are living on the property, it'like there is a hole in the ground and we know that it's going in that hole and living in that hole.
[01:56.98-02:05.44] Agent: It's a very. It's typically can be very quick to get them caught because we know right where they're at.
[02:06.42-02:13.93] Agent: Y and that's how this one's going to be, it looks like, and coming over and rooting and things like that.
[02:15.78-02:17.94] Agent: Are you there? Yes.
[02:18.03-02:19.66] Agent: Huh. Hello. Okay. Yeah.
[02:19.72-02:29.97] Agent: Whenever they're just coming over and visiting and rooting things up, then the process can take a little more time because we have to find the path that they're traveling.
[02:30.87-02:50.97] Agent: And the more of a little path or a trail that they are using regularly on your property, then that also makes it easier to catch them because then we're going to just set the traps right in the pass and wait it out for them to make the mistake of walking in the trap because they don't see real well.
[02:51.06-02:54.65] Agent: And if we do certain things to make the bottom feel like dirt and all that,
[02:55.99-02:57.37] Agent: we can get them caught.
[02:57.66-03:03.99] Agent: So we have a trap setup fee, and then we have a per animal caught.
[03:04.06-03:13.06] Agent: Fe our trap setup fee is [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] plus tax, and our per animal is $[MONEY_AMOUNT].
[03:13.88-03:20.88] Agent: Sokay, you know, if you're good to go with that, I could get you set up to have that done.
[03:21.04-03:24.54] Agent: I can tell you right now, our
[03:26.21-03:31.38] Agent: next available for me to get over there, it would have to be.
[03:31.44-03:40.81] Agent: We typically don't set traps up on weekends too much just because of lack of people to help pick up animals on weekends.
[03:41.34-03:46.01] Agent: Yeah, that's fun. So we like to start it off at the beginning of the week.
[03:46.10-03:53.66] Agent: This particular Monday I am fully booked for the day on a job that I've got to do.
[03:53.75-03:56.96] Agent: Tuesday I could definitely be over there and.
[03:57.00-04:04.97] Agent: And you know, set a trap and get the process rolling and, you know, I'm sure we can catch them for you.
[04:06.28-04:07.62] Customer: Yeah, Tuesday
[04:09.31-04:10.85] Customer: maybe a problem.
[04:12.16-04:13.59] Agent: What is your year?
[04:13.75-04:16.20] Customer: Year? Yeah. Well, I've got a golf.
[04:16.26-04:17.30] Agent: We could do Wednesday.
[04:18.24-04:20.25] Agent: Okay, we could do that on Wednesday
[04:21.63-04:28.25] Agent: if you're okay on Wednesday my [MARITAL_STATUS] can be here though, so'let's go ahead and.
[04:29.50-04:32.81] Agent: And I can show her I can youactly
[04:34.14-04:35.85] Agent: put the trap and everything.
[04:36.31-04:39.31] Agent: Right, Right. Perfect. Okay, let me get.
[04:39.49-04:40.69] Agent: What is your name?
[04:41.94-04:46.69] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME].
[04:47.06-04:49.20] Agent: Okay, and the address?
[04:50.17-04:56.46] Customer: [LOCATION] [LOCATION] [LOCATION]. That's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[05:00.37-05:02.50] Customer: and that's [LOCATION], [LOCATION].
[05:06.96-05:09.81] Agent: And it's. Are youia for one?
[05:09.87-05:11.88] Agent: Yep. I'm sorry, are you.
[05:12.00-05:14.06] Agent: Are you familiar with [LOCATION] [LOCATION]?
[05:15.92-05:19.29] Agent: It seems like I have been in that neighborhood.
[05:19.36-05:21.10] Agent: Isn't that a. I don't say.
[05:21.19-05:25.71] Agent: It's maybe not a real [LOCATION].
[05:25.89-05:26.97] Agent: Let me just see.
[05:27.12-05:31.36] Agent: It's been a little while since I've been that area, but hang on one second.
[05:31.39-05:33.20] Agent: Yeah, it's a gated.
[05:33.30-05:36.27] Agent: So I need a name and everything to put at the gate.
[05:36.33-05:38.87] Agent: So you can check in at the gate and I'll let you in.
[05:39.01-05:41.38] Agent: Yeah, yeah, that's not a problem.
[05:41.47-05:48.55] Agent: Yeah, it would be [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and the employee would.
[05:49.00-05:51.17] Agent: There's a chance that it would be too ofous.
[05:51.23-06:01.73] Agent: I might have. I've got a guy who is new and is in training and I might use this as a good training to go with me and see it.
[06:01.79-06:02.90] Agent: See how it works.
[06:05.08-06:08.23] Agent: But I was just looking on the.
[06:09.26-06:10.61] Agent: The map there.
[06:13.94-06:15.79] Agent: Yeah, there. Okay. Where?
[06:15.82-06:17.75] Customer: Yeah, [LOCATION] [LOCATION]. Yeah, I see that.
[06:17.79-06:19.81] Customer: Right there. Yeah. Yeah.
[06:21.55-06:22.58] Agent: So. But yeah, that's.
[06:22.62-06:23.82] Agent: That would be that.
[06:23.90-06:27.78] Customer: So it might end up being maybe two of us, two vehicles, if that's okay.
[06:27.84-06:30.46] Customer: Okay. Yeah, that's fine.
[06:30.55-06:34.40] Customer: As long as it's just [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[06:34.51-06:38.66] Customer: Oh yeah, yah, yeah, for sure, for sure, for sure.
[06:38.79-06:47.77] Customer: We'll have shirts. I mean we have full hats and shirts and everything else that say our name all over them and our truck today too.
[06:49.27-06:53.01] Customer: And we have. There's animal logos and stuff on the truck.
[06:53.56-06:57.09] Agent: Yeah. Okay. What is your.
[06:57.20-06:58.98] Agent: What is a good email for you?
[07:10.12-07:10.86] Customer: [EMAIL_ADDRESS].
[07:12.92-07:14.30] Agent: Want to repeat that?
[07:15.60-07:16.50] Agent: I've got
[07:17.92-07:19.10] Customer: [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[07:24.88-07:27.10] Customer: [EMAIL_ADDRESS], [EMAIL_ADDRESS],
[07:29.27-07:32.01] Agent: A best number to call when we're heading that way
[07:42.21-07:43.71] Agent: is that you or your [MARITAL_STATUS]?
[07:45.06-07:48.07] Customer: That's me. Okay, not a problem.
[07:49.65-07:50.39] Agent: And
[07:51.77-07:53.15] Agent: let's see here.
[07:54.94-07:55.68] Agent: Tuesday,
[08:00.30-08:04.71] Agent: I'm here Monday [DURATION] [DURATION], but Tuesday, she'll be here.
[08:05.54-08:12.24] Agent: I got you. Okay, so it would be Tuesday, probably in the.
[08:14.69-08:22.56] Agent: I would say between [TIME] and [TIME], probably closer to between [TIME] and [TIME].
[08:23.51-08:25.98] Agent: Okay. That's probably the timeline.
[08:27.83-08:29.31] Agent: So I've got it down.
[08:29.41-08:38.82] Agent: I will definitely call before I'm heading that direction, and we'll get over there, check it all out and get you set up and get the process rolling.
[08:39.79-08:43.60] Customer: What's your name? My name is [PERSON_NAME].
[08:43.75-08:44.98] Customer: [PERSON_NAME] [PERSON_NAME].
[08:46.63-08:48.43] Customer: [PERSON_NAME] [PERSON_NAME]. Okay, [PERSON_NAME].
[08:48.49-08:51.38] Agent: And sure. And the phone number you'll call me on?
[08:51.44-08:52.81] Agent: Because I got to tell you.
[08:52.95-08:55.70] Agent: Yeah, I've got my phone set up.
[08:55.74-09:01.78] Agent: Or if I don't have your contact information, it just goes straight to email because.
[09:01.88-09:02.84] Agent: I get it.
[09:04.62-09:05.77] Agent: Yeah, no, I get it.
[09:05.79-09:06.93] Agent: I have the same problem.
[09:06.99-09:08.27] Agent: I'm about to
[09:09.98-09:12.63] Agent: send you. This is.
[09:15.67-09:17.62] Agent: Bear with me just a second here.
[09:20.84-09:22.08] Agent: Yeah, you can just send it.
[09:22.12-09:24.39] Agent: You can just text all that soon if you want to.
[09:24.51-09:26.07] Agent: Yep, I will. I'll send.
[09:26.13-09:27.29] Agent: I'll send you
[09:28.51-09:33.17] Agent: the. My name of my company and my phone number, just so you'know.
[09:33.91-09:37.62] Agent: Sounds good. And I'll get you set up, and that way I'll know you call.
[09:38.60-09:40.18] Agent: Perfect. I appreciate it.
[09:40.19-09:41.65] Agent: And we'll see you out there on Tuesday.
[09:42.11-09:43.40] Agent: Your [MARITAL_STATUS]. Thank you.
[09:43.83-09:44.69] Agent: All right, thank you.
[09:44.74-09:44.90] Agent: Bye.","Hello, this is [PERSON_NAME], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Hi, [PERSON_NAME]. I'd like to see about scheduling a time to have an armadillo removed. Okay. You have armadillos living in your yard or visiting your yard? Well, have I have one? I believe that digging under the foundation a little bit. Yep. I've got a picture of it going across my front walkway several nights, and it's dug quite a bit around one corner of the house. Right. Okay. What zip code do you liv","Hello, this is [PERSON_NAME], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Hi, [PERSON_NAME]. I'd like to see about scheduling a time to have an armadillo removed. Okay. You have armadillos living in your yard or visiting your yard? Well, have I have one? I believe that digging under the foundation a little bit. Yep. I've got a picture of it going across my front walkway several nights, and it's dug quite a bit around one corner of the house. Right. Okay. What zip code do you live in? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION]. Sure. Well, it'like I man, I am a zip code master, but that one was throwing me for a stump a little bit'm not sure on that one. So. Yeah, I mean, we definitely trap armadillos and offer the service to catch them. It definitely is a process, and there are different key factors that determine the success and how quickly that success happens. So when armadillos are living on the property, it'like there is a hole in the ground and we know that it's going in that hole and living in that hole. It's a very. It's typically can be very quick to get them caught because we know right where they're at. Y and that's how this one's going to be, it looks like, and coming over and rooting and things like that. Are you there? Yes. Huh. Hello. Okay. Yeah. Whenever they're just coming over and visiting and rooting things up, then the process can take a little more time because we have to find the path that they're traveling. And the more of a little path or a trail that they are using regularly on your property, then that also makes it easier to catch them because then we're going to just set the traps right in the pass and wait it out for them to make the mistake of walking in the trap because they don't see real well. And if we do certain things to make the bottom feel like dirt and all that, we can get them caught. So we have a trap setup fee, and then we have a per animal caught. Fe our trap setup fee is [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] plus tax, and our per animal is $[MONEY_AMOUNT]. Sokay, you know, if you're good to go with that, I could get you set up to have that done. I can tell you right now, our next available for me to get over there, it would have to be. We typically don't set traps up on weekends too much just because of lack of people to help pick up animals on weekends. Yeah, that's fun. So we like to start it off at the beginning of the week. This particular Monday I am fully booked for the day on a job that I've got to do. Tuesday I could definitely be over there and. And you know, set a trap and get the process rolling and, you know, I'm sure we can catch them for you. Yeah, Tuesday maybe a problem. What is your year? Year? Yeah. Well, I've got a golf. We could do Wednesday. Okay, we could do that on Wednesday if you're okay on Wednesday my [MARITAL_STATUS] can be here though, so'let's go ahead and. And I can show her I can youactly put the trap and everything. Right, Right. Perfect. Okay, let me get. What is your name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Okay, and the address? [LOCATION] [LOCATION] [LOCATION]. That's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] and that's [LOCATION], [LOCATION]. And it's. Are youia for one? Yep. I'm sorry, are you. Are you familiar with [LOCATION] [LOCATION]? It seems like I have been in that neighborhood. Isn't that a. I don't say. It's maybe not a real [LOCATION]. Let me just see. It's been a little while since I've been that area, but hang on one second. Yeah, it's a gated. So I need a name and everything to put at the gate. So you can check in at the gate and I'll let you in. Yeah, yeah, that's not a problem. Yeah, it would be [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and the employee would. There's a chance that it would be too ofous. I might have. I've got a guy who is new and is in training and I might use this as a good training to go with me and see it. See how it works. But I was just looking on the. The map there. Yeah, there. Okay. Where? Yeah, [LOCATION] [LOCATION]. Yeah, I see that. Right there. Yeah. Yeah. So. But yeah, that's. That would be that. So it might end up being maybe two of us, two vehicles, if that's okay. Okay. Yeah, that's fine. As long as it's just [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Oh yeah, yah, yeah, for sure, for sure, for sure. We'll have shirts. I mean we have full hats and shirts and everything else that say our name all over them and our truck today too. And we have. There's animal logos and stuff on the truck. Yeah. Okay. What is your. What is a good email for you? [EMAIL_ADDRESS]. Want to repeat that? I've got [EMAIL_ADDRESS], [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS], [EMAIL_ADDRESS], A best number to call when we're heading that way is that you or your [MARITAL_STATUS]? That's me. Okay, not a problem. And let's see here. Tuesday, I'm here Monday [DURATION] [DURATION], but Tuesday, she'll be here. I got you. Okay, so it would be Tuesday, probably in the. I would say between [TIME] and [TIME], probably closer to between [TIME] and [TIME]. Okay. That's probably the timeline. So I've got it down. I will definitely call before I'm heading that direction, and we'll get over there, check it all out and get you set up and get the process rolling. What's your name? My name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Okay, [PERSON_NAME]. And sure. And the phone number you'll call me on? Because I got to tell you. Yeah, I've got my phone set up. Or if I don't have your contact information, it just goes straight to email because. I get it. Yeah, no, I get it. I have the same problem. I'm about to send you. This is. Bear with me just a second here. Yeah, you can just send it. You can just text all that soon if you want to. Yep, I will. I'll send. I'll send you the. My name of my company and my phone number, just so you'know. Sounds good. And I'll get you set up, and that way I'll know you call. Perfect. I appreciate it. And we'll see you out there on Tuesday. Your [MARITAL_STATUS]. Thank you. All right, thank you. Bye."
183,1549,8a53ebf7e0ca4098b837d9233a7e1332,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/8a53ebf7e0ca4098b837d9233a7e1332_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9012758,0.9012758139534883,974.0,2322,2322,2.383983572895277,209,13,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_AGE], [PERSON_NAME], [PHONE_NUMBER], [TIME], [URL]",44,False,88.089,204,115,83,5,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.66-00:05.63] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] where we fix your pains to talk to a live customer.
[00:05.70-00:08.20] IVR/System: Represent. Thank you.
[00:20.18-00:22.17] IVR/System: Bless [OCCUPATION]. We fix your pains.
[00:22.27-00:24.48] IVR/System: This is [PERSON_NAME]. How may I help you?
[00:25.84-00:27.65] IVR/System: This is [PERSON_NAME]. Hardest day [PERSON_NAME].
[00:27.68-00:30.93] Customer: Hardest day. Oh, hi'returning
[00:32.63-00:34.83] Customer: yes. How you don't you earlier.
[00:34.89-00:38.30] Customer: How was lunch? Lunch was good.
[00:39.03-00:40.52] Customer: Okay. When you get the.
[00:40.62-00:41.69] Customer: When you get the.
[00:41.84-00:45.30] Agent: When you get the [PERSON_AGE] [PERSON_AGE] discount, it makes it a lot better.
[00:45.76-00:48.38] Customer: Oh, how would you be to get that?
[00:49.31-00:52.13] Customer: I don't know, but I qualify anyway.
[00:52.85-00:54.52] Customer: Okay. Because I'm [PERSON_AGE].
[00:54.57-01:00.83] Customer: Would I qualify? I would imagine that you just have to go to [ORGANIZATION] [ORGANIZATION] and find out, I guess.
[01:00.98-01:04.46] Customer: Okay. All right. Well, I'll have to do that anyway.
[01:04.52-01:06.44] Customer: I'm where I can talk to you now.
[01:07.09-01:11.42] Agent: Okay, so what I'm going to do, I'm going to put you on hold.
[01:11.48-01:14.31] Agent: I'm going to get your insurance company on the line.
[01:14.86-01:22.22] Agent: I will try and give them as much of your information as I can and then I'll bring you back online because I want you to verify some information.
[01:22.72-01:32.29] Agent: Now I do have your policy number, your VIN number, you know, so I'll try and give them any of that they need ahead but sometimes they have to have your permission.
[01:32.48-01:34.69] Agent: Okay. Okay. All right.
[01:35.75-01:42.94] Agent: Okay. Just. Just so you know, I spent [DURATION] [DURATION] at [ORGANIZATION] [ORGANIZATION] so I represented [ORGANIZATION] [ORGANIZATION].
[01:43.56-01:46.53] Agent: Okay. All right. So you're familiar with them.
[01:46.64-01:49.92] Agent: All right, so. So I know how it worked.
[01:50.31-01:52.36] Agent: Okay, just a minute then.
[01:52.98-02:06.21] Agent: Okay. Will make [OCCUPATION] [ORGANIZATION] [ORGANIZATION] replaces all types of glass for your home auto Even at your business, there's never been a better time to beautify your home with glass.
[02:06.38-02:09.52] Agent: Exquisite decorative glass inserts for your entry door.
[02:09.67-02:14.15] Agent: A custom design shower enclosure glass tabletops and mirrors.
[02:14.31-02:16.88] Agent: [ORGANIZATION] [ORGANIZATION] can do more than fix your pain.
[02:16.99-02:24.43] Agent: We can help beautify your home and bath with luxurious glass shower and topub enclosures designed to fit any style or size.
[02:24.61-02:26.88] Agent: Most can be installed in a single day.
[02:26.99-02:30.41] Agent: Or update your entry doors with elegant decorative glass.
[02:30.58-02:35.93] Agent: Visit [URL] and see an amazing selection of glass patterns and finishes.
[02:36.10-02:39.70] Agent: We can also change the look of any room with a mirrored wall.
[02:39.84-02:51.94] Agent: Protect your wood furniture with custom made glass tops with [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start Call the glass doctor'll pick your pain.
[02:52.12-03:04.60] Agent: We can handle all of your insurance plane we're the quickest cure whenever yours lastash break last [OCCUPATION] Last [OCCUPATION] call the [OCCUPATION] [OCCUPATION] we'll fix your pains.
[03:04.79-03:07.52] Agent: Call the bestast [OCCUPATION] will fix your pain.
[03:07.63-03:14.88] Agent: Oh yes. The choice is clear in windshield replacement [OCCUPATION] believes your safety is more important than price.
[03:15.03-03:22.09] Agent: We only recommend original equipment quality, crash tested windshield and use the same adhesives the carmakers do.
[03:22.40-03:30.34] Agent: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[03:30.51-03:32.25] Agent: Don't put your safety at risk.
[03:32.36-03:34.81] Agent: Get the best guarantees [TIME] [TIME] business.
[03:35.00-03:38.99] Agent: [ORGANIZATION] understands your business can't close if a window breaks.
[03:39.09-03:43.87] Agent: That's why we offer [DURATION] [DURATION] emergency board of service for your business.
[03:44.01-03:49.80] Agent: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[03:49.90-03:58.41] Agent: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[03:58.79-04:07.87] Agent: [ORGANIZATION] provides a wide range of spec, specialty, commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[04:08.04-04:17.24] Agent: Visit [URL]. whether it's storefronts, dividing walls, tabletops, display cases, [OCCUPATION] [OCCUPATION] can meet your business.
[04:17.30-04:19.07] Agent: Glass Knee [OCCUPATION] [OCCUPATION].
[04:19.20-04:23.62] Agent: Last [OCCUPATION] Call the [OCCUPATION] [OCCUPATION] will fix your pain.
[04:25.49-04:37.98] Agent: You can handle all of your insurance claims we the quickick it sure whenever your la breaks [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] back Call the [OCCUPATION] [OCCUPATION] will ll fix your pain.
[04:38.17-04:40.90] Agent: Call the bestass [OCCUPATION] will fix your pain.
[04:41.01-04:46.53] Agent: Oh yeah. [ORGANIZATION] [ORGANIZATION] replaces all types of glass for your home auto.
[04:46.67-04:51.71] Agent: Even at your business, there's never been a better time to beautify your home with glass.
[04:51.88-04:59.56] Agent: Exquisite decorative glass inserts for your entry door, a custom design shower enclosure, glass tabletops and mirrors.
[05:01.14-05:12.73] Agent: There's never a good time for glass toury, but you can plan in advance for savings and Service with [OCCUPATION] [OCCUPATION] Advantage Plan Advantage Plan members say 15% off.
[05:13.35-05:21.92] Agent: [PERSON_NAME] Yes, I have [PERSON_NAME] on the line with your insurance company and she has a few questions for you.
[05:22.74-05:23.56] Agent: Okay.
[05:26.42-05:29.40] Agent: Good afternoon, my name is [PERSON_NAME].
[05:29.45-05:31.88] Agent: I'll be able to further assist you from here.
[05:32.05-05:41.25] Agent: I apologize for any kind of glass damage that you may have, but I'll definitely be able to further assist with getting a claim established with you.
[05:41.38-05:48.10] Agent: We'll verify your coverage and then we will get all the claim information sent over to the shop here on my end.
[05:49.75-06:07.21] Agent: Okay, before I proceed I'll need to inform you this call is being answered and recorded for quality assurance purposes by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and affiliate of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and has it claimed been previously reported other than to your local glass shop or local [OCCUPATION]?
[06:08.60-06:21.43] Customer: I reported to the local [OCCUPATION], I called the [ORGANIZATION] [ORGANIZATION] and I am not home right now so they said that I would have to be home before they could Come and take a report if we need to do that.
[06:22.08-06:29.73] Customer: Somebody apparently tried to break in last night or they threw a rock or they shot it with a pellet gun or something.
[06:29.81-06:31.31] Customer: I couldn't find a rock.
[06:31.73-06:34.35] Customer: But that side window is totally shattered.
[06:36.56-06:38.75] Customer: Ok. It was parked in my driveway.
[06:40.58-06:43.32] Agent: Yeah. Well, I do apologize to here that happened.
[06:43.47-06:48.69] Agent: We'll definitely be little to further assist with getting a claim established for that glass here on the end.
[06:49.14-06:55.61] Agent: Just for confirmation, can I have you provide me with the spelling of your first and last name please?
[06:57.14-07:00.37] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:00.82-07:04.05] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:04.62-07:12.26] Customer: And I spent. I told the lady at the glass company I spent [DURATION] [DURATION] at [ORGANIZATION] [ORGANIZATION] representing [ORGANIZATION] [ORGANIZATION]
[07:14.85-07:16.20] Customer: if that makes any difference.
[07:16.32-07:19.56] Agent: So some [DATE] [DATE] things you're going to ask me, I can probably help you.
[07:19.58-07:20.14] Unknown: Well
[07:22.08-07:28.50] Agent: yeah, absolutely. May I have your primary phone number including the area code please?
[07:33.88-07:34.62] Customer: [PHONE_NUMBER].
[07:36.60-07:42.30] Agent: And what is the best email address you would like to place on file so we can send you information regarding the claim?
[07:43.75-07:47.87] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] on the end of it.
[07:47.89-07:49.45] Agent: Okay. It's all lowercase.
[08:02.18-08:06.01] Agent: Got it. And I'm just going to repeat that back to you for confirmation.
[08:06.10-08:08.62] Agent: I have [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [EMAIL_ADDRESS].
[08:08.68-08:11.42] Agent: And just from [EMAIL_ADDRESS] is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[08:11.45-08:13.19] Agent: Is it [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[08:14.54-08:18.95] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] on the end of it.
[08:20.21-08:26.01] Agent: Perfect. And then we have [URL] [URL] [URL].
[08:27.04-08:27.77] Agent: Right.
[08:29.71-08:30.62] Agent: Perfect.
[08:32.00-08:35.74] Agent: And on what month, day and year did the damage occur [TIME] [TIME] vehicle?
[08:37.32-08:38.43] Customer: That would be last night.
[08:38.48-08:40.54] Customer: Whereever? [DATE_INTERVAL]. What's that?
[08:40.59-08:44.34] Customer: [DATE] it today the [DATE] [DATE] [DATE] [DATE].
[08:45.03-08:46.98] Customer: Today's the [DATE]. Today is the [DATE].
[08:48.00-08:50.00] Customer: Okay. Well that's when I discovered it.
[08:50.06-08:51.51] Customer: It happens sometime overnight.
[08:51.55-08:55.52] Customer: I drove the car and parked it at [TIME] [TIME] just the afternoon.
[08:55.58-08:58.43] Customer: Didn't go back out and use the car last night.
[08:58.48-08:59.80] Customer: But I don't think there was any.
[08:59.85-09:02.59] Customer: We drove another car out and I didn't see it.
[09:03.12-09:07.47] Customer: I didn't particularly pay any attention but I assume it happened [TIME] [TIME] night.
[09:08.04-09:12.14] Customer: Somebody apparently either tried to break in or into a rock.
[09:14.40-09:17.59] Agent: Okay, well I do apologize once again for that information
[09:18.78-09:20.54] Agent: and that had happened to you.
[09:20.64-09:24.37] Agent: May I have you provide me with your address listed on the policy please?
[09:25.62-09:29.88] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION]
[09:31.38-09:34.61] Customer: [LOCATION], [LOCATION] [LOCATION]
[09:35.90-09:37.40] Customer: which is the home of address.
[09:39.87-09:42.09] Customer: Yeah, it's a one way dead end street.
[09:45.37-09:50.02] Agent: Perfect. May I have you provide me with the year, make and model of your vehicle please?
[09:52.80-09:57.14] Customer: [DATE_INTERVAL] [ORGANIZATION] Seneca.
[09:59.92-10:01.38] Agent: What else you need to know?
[10:02.61-10:04.07] Agent: [PERSON_NAME], Right.
[10:06.52-10:13.42] Agent: That was just it Just so you make and model the vehicle and I greatly appreciate you providing me that information here on my end.
[10:14.88-10:16.26] Agent: It is the sliding.
[10:16.39-10:19.22] Agent: It is the sliding passenger side rear door.
[10:21.43-10:26.98] Agent: Perfect, Perfect. Perfect. And is that vehicle class of that as a minivan?
[10:29.67-10:31.46] Customer: Well, I don't know if it's a mini.
[10:31.59-10:32.67] Customer: Yeah, I guess it would be.
[10:32.69-10:35.74] Customer: It's a seven. It's a seven passenger vehicle.
[10:37.32-10:38.53] Customer: It's a minivan.
[10:40.03-10:43.66] Agent: Perf. And you said this is on the passenger side, same side as the glove box?
[10:43.75-10:46.03] Agent: Yes, ma'am. Yes, ma'am.
[10:46.21-10:47.05] Agent: Perfect.
[10:50.03-10:54.71] Agent: And I do see here that you do carry full coverage, so no deductible will be applied.
[10:54.85-10:57.28] Agent: I do see. You're calling behalf [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:57.34-10:59.22] Agent: Out of [LOCATION], [LOCATION].
[11:00.79-11:05.38] Agent: The shop that you have selected is a preferred service provider for [ORGANIZATION] [ORGANIZATION].
[11:05.55-11:13.70] Agent: The shop will provide aen workmanship warranty, and we will stand behind this warranty for as long as you own your vehicle.
[11:14.39-11:21.98] Agent: And Ms. [PERSON_NAME]? Well, I have you on the line and you have the insured set up here for the passenger side door glass.
[11:22.07-11:24.09] Customer: Like the sliding door glass here.
[11:24.28-11:26.46] Agent: The email we have for your shop is
[11:30.32-11:33.17] Customer: That'correct and you have my referral number.
[11:34.10-11:39.23] Customer: I do. That is [NUMBER_SEQUENCE].
[11:39.42-11:42.55] Agent: And if you guys have no other questions,
[11:44.01-11:47.98] Agent: you both have a great of your day and thank you for calling [ORGANIZATION] [ORGANIZATION].
[11:48.12-11:49.72] Customer: Okay, thank you.
[11:51.01-11:55.24] Agent: All right, [PERSON_NAME], now we just need to get you scheduled.
[11:55.98-11:59.91] Agent: So let me look at their schedule next [DURATION], see when we can do it.
[12:03.13-12:05.35] Agent: It looks like we could do that Tuesday.
[12:05.46-12:07.20] Agent: Would that work for you?
[12:09.22-12:10.88] Customer: It works fine for me.
[12:11.41-12:16.32] Agent: Okay, now, did you want to bring it into our shop or did you want them to come out to you?
[12:18.05-12:19.79] Agent: Which is easier for you?
[12:21.17-12:25.78] Customer: It's easier for them to do it in shop to get things cleaned up.
[12:25.92-12:27.26] Customer: They can do it either.
[12:27.44-12:30.71] Agent: Okay. It's on [LOCATION] [LOCATION] [LOCATION].
[12:30.74-12:32.71] Customer: Do you know where the skating rink is?
[12:33.73-12:36.35] Customer: Oh, yeah. O was across the street.
[12:36.73-12:38.40] Customer: No, it's same side [DATE] [DATE] street.
[12:38.46-12:41.08] Customer: It sits behind that radio repair shop.
[12:41.18-12:45.26] Customer: It's between the skating rangay community ambulep.
[12:45.73-12:49.57] Agent: Okay. And it'll probably take them [DURATION] [DURATION] [DURATION] to do this.
[12:49.71-12:54.09] Agent: So, you know, you can drop it off if you prefer, because lot people.
[12:54.15-13:01.40] Customer: Okay, what should I do about the window that's chattered it just leave everything the way it is or what do I need to take it [ORGANIZATION] [ORGANIZATION] there?
[13:02.14-13:04.02] Agent: It is totally shad it.
[13:04.16-13:05.85] Agent: They will clean it up.
[13:06.38-13:12.68] Agent: I mean, if you want to clean up some of it, you may, but you know, they'll try and take care of that for you?
[13:13.18-13:15.97] Customer: You think I can drive it down the street with it that way?
[13:16.62-13:21.04] Agent: I would put something over like a piece of plastic or something.
[13:22.35-13:23.16] Customer: Okay.
[13:24.62-13:26.68] Customer: That would pro. Got a big hole in it.
[13:27.66-13:29.06] Customer: Yeah, got a big hole in it.
[13:29.08-13:30.75] Customer: And all the rest of it is totally shy.
[13:30.78-13:32.52] Customer: It's all just little pieces.
[13:32.90-13:39.64] Agent: Yeah. If they were [TIME] [TIME] shop this afternoon, I would have had you like drive by and they could put some plastic on it probably for you.
[13:39.67-13:45.26] Agent: But they're not going to be back [TIME] [TIME] shop till Monday so that doesn't do you any good.
[13:45.32-13:53.81] Agent: But yeah, a lot of people put like plastic or like a tarp that's clear or something on it until it gets done.
[13:53.94-14:01.51] Agent: Okay. And they'll be ready for you probably about [TIME] if you want to drop it off.
[14:01.57-14:03.55] Agent: Obviously you can drop off anytime.
[14:03.61-14:06.49] Agent: They usually get in there at [TIME] [TIME] [TIME] [TIME].
[14:07.11-14:09.92] Customer: Okay. Okay. That's on Tuesday, right?
[14:10.11-14:13.46] Agent: Yes. And if you have any other questions, just give us a call back.
[14:13.52-14:19.73] Agent: I'm going to get your glass ordered so that they have it and you try and have a better weekend
[14:21.11-14:24.54] Agent: and keep getting those, you know, those [PERSON_AGE].
[14:24.72-14:27.61] Agent: [PERSON_AGE] discounts at [ORGANIZATION] [ORGANIZATION].
[14:28.66-14:33.43] Customer: Yeah, right. We. We've moved into the house new in [DATE_INTERVAL].
[14:33.49-14:37.52] Customer: We've lived on that street all these years and we've never had any problem before.
[14:38.38-14:40.04] Customer: I guess. Well, I guess we did.
[14:40.07-14:44.16] Customer: One time somebody came [TIME] [TIME] house behind me and took my life's purse.
[14:45.37-14:49.80] Customer: But real quiet. Yeah, I.
[14:49.92-14:51.34] Customer: I was a [OCCUPATION] [OCCUPATION].
[14:51.41-14:55.71] Customer: I refereed a ball game, came home and forgot to close the garage door.
[14:55.76-15:02.35] Customer: When I got my saco [ORGANIZATION] [ORGANIZATION] [DATE] back [DATE] [DATE] car and forgot to close the garage door, somebody followed me [TIME] [TIME] house and took her.
[15:02.36-15:04.09] Customer: A person I. Of the kitchen.
[15:04.27-15:06.11] Customer: On the kitchen counter.
[15:08.52-15:12.62] Customer: That wasious. Ok. Yeah, yeah, that would be very scary.
[15:13.29-15:15.18] Customer: So we found the person.
[15:15.24-15:21.07] Customer: Next day across the street, everything taken [ORGANIZATION] [ORGANIZATION] all the papers were scattered across the streets.
[15:21.14-15:23.24] Customer: So somebody was hunting drug money.
[15:24.46-15:27.88] Customer: Anyway, we've lived there all that time, never had any problem before.
[15:28.82-15:31.36] Agent: Okay, well that. Anyway, we'll see you Tuesday morning.
[15:31.89-15:34.27] Agent: Okay. And you have a great weekend.
[15:35.25-15:39.75] Customer: Oh, should I. Should I still have the [OCCUPATION] come out or does it matter?
[15:41.65-15:43.66] Agent: Your insurance is going to take care of it.
[15:43.72-15:46.75] Agent: So it's up to you if you want to do that or not.
[15:48.34-15:51.96] Customer: Yeah, they're not going to be able to do anything, right.
[15:52.34-15:53.75] Customer: They might just want.
[15:54.65-16:00.85] Agent: They might want to have it just on record that there had been that problem in case somebody else has problems.
[16:00.95-16:06.91] Agent: But. Okay. But yeah, I don't know that do a whole lot for you.
[16:06.96-16:10.65] Agent: Okay. All right. You have a great weekend.
[16:11.20-16:12.63] Customer: Bye. You too. By bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] where we fix your pains to talk to a live customer. Represent. Thank you. Bless [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. How may I help you? This is [PERSON_NAME]. Hardest day [PERSON_NAME]. Hardest day. Oh, hi'returning yes. How you don't you earlier. How was lunch? Lunch was good. Okay. When you get the. When you get the. When you get the [PERSON_AGE] [PERSON_AGE] discount, it makes it a lot better. Oh, how would you be to get ","Thank you for calling [ORGANIZATION] [ORGANIZATION] where we fix your pains to talk to a live customer. Represent. Thank you. Bless [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. How may I help you? This is [PERSON_NAME]. Hardest day [PERSON_NAME]. Hardest day. Oh, hi'returning yes. How you don't you earlier. How was lunch? Lunch was good. Okay. When you get the. When you get the. When you get the [PERSON_AGE] [PERSON_AGE] discount, it makes it a lot better. Oh, how would you be to get that? I don't know, but I qualify anyway. Okay. Because I'm [PERSON_AGE]. Would I qualify? I would imagine that you just have to go to [ORGANIZATION] [ORGANIZATION] and find out, I guess. Okay. All right. Well, I'll have to do that anyway. I'm where I can talk to you now. Okay, so what I'm going to do, I'm going to put you on hold. I'm going to get your insurance company on the line. I will try and give them as much of your information as I can and then I'll bring you back online because I want you to verify some information. Now I do have your policy number, your VIN number, you know, so I'll try and give them any of that they need ahead but sometimes they have to have your permission. Okay. Okay. All right. Okay. Just. Just so you know, I spent [DURATION] [DURATION] at [ORGANIZATION] [ORGANIZATION] so I represented [ORGANIZATION] [ORGANIZATION]. Okay. All right. So you're familiar with them. All right, so. So I know how it worked. Okay, just a minute then. Okay. Will make [OCCUPATION] [ORGANIZATION] [ORGANIZATION] replaces all types of glass for your home auto Even at your business, there's never been a better time to beautify your home with glass. Exquisite decorative glass inserts for your entry door. A custom design shower enclosure glass tabletops and mirrors. [ORGANIZATION] [ORGANIZATION] can do more than fix your pain. We can help beautify your home and bath with luxurious glass shower and topub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Visit [URL] and see an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Protect your wood furniture with custom made glass tops with [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start Call the glass doctor'll pick your pain. We can handle all of your insurance plane we're the quickest cure whenever yours lastash break last [OCCUPATION] Last [OCCUPATION] call the [OCCUPATION] [OCCUPATION] we'll fix your pains. Call the bestast [OCCUPATION] will fix your pain. Oh yes. The choice is clear in windshield replacement [OCCUPATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshield and use the same adhesives the carmakers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees [TIME] [TIME] business. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board of service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of spec, specialty, commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Visit [URL]. whether it's storefronts, dividing walls, tabletops, display cases, [OCCUPATION] [OCCUPATION] can meet your business. Glass Knee [OCCUPATION] [OCCUPATION]. Last [OCCUPATION] Call the [OCCUPATION] [OCCUPATION] will fix your pain. You can handle all of your insurance claims we the quickick it sure whenever your la breaks [OCCUPATION] [OCCUPATION] [OCCUPATION] [OCCUPATION] back Call the [OCCUPATION] [OCCUPATION] will ll fix your pain. Call the bestass [OCCUPATION] will fix your pain. Oh yeah. [ORGANIZATION] [ORGANIZATION] replaces all types of glass for your home auto. Even at your business, there's never been a better time to beautify your home with glass. Exquisite decorative glass inserts for your entry door, a custom design shower enclosure, glass tabletops and mirrors. There's never a good time for glass toury, but you can plan in advance for savings and Service with [OCCUPATION] [OCCUPATION] Advantage Plan Advantage Plan members say 15% off. [PERSON_NAME] Yes, I have [PERSON_NAME] on the line with your insurance company and she has a few questions for you. Okay. Good afternoon, my name is [PERSON_NAME]. I'll be able to further assist you from here. I apologize for any kind of glass damage that you may have, but I'll definitely be able to further assist with getting a claim established with you. We'll verify your coverage and then we will get all the claim information sent over to the shop here on my end. Okay, before I proceed I'll need to inform you this call is being answered and recorded for quality assurance purposes by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and affiliate of [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and has it claimed been previously reported other than to your local glass shop or local [OCCUPATION]? I reported to the local [OCCUPATION], I called the [ORGANIZATION] [ORGANIZATION] and I am not home right now so they said that I would have to be home before they could Come and take a report if we need to do that. Somebody apparently tried to break in last night or they threw a rock or they shot it with a pellet gun or something. I couldn't find a rock. But that side window is totally shattered. Ok. It was parked in my driveway. Yeah. Well, I do apologize to here that happened. We'll definitely be little to further assist with getting a claim established for that glass here on the end. Just for confirmation, can I have you provide me with the spelling of your first and last name please? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And I spent. I told the lady at the glass company I spent [DURATION] [DURATION] at [ORGANIZATION] [ORGANIZATION] representing [ORGANIZATION] [ORGANIZATION] if that makes any difference. So some [DATE] [DATE] things you're going to ask me, I can probably help you. Well yeah, absolutely. May I have your primary phone number including the area code please? [PHONE_NUMBER]. And what is the best email address you would like to place on file so we can send you information regarding the claim? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] on the end of it. Okay. It's all lowercase. Got it. And I'm just going to repeat that back to you for confirmation. I have [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [EMAIL_ADDRESS]. And just from [EMAIL_ADDRESS] is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Is it [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] on the end of it. Perfect. And then we have [URL] [URL] [URL]. Right. Perfect. And on what month, day and year did the damage occur [TIME] [TIME] vehicle? That would be last night. Whereever? [DATE_INTERVAL]. What's that? [DATE] it today the [DATE] [DATE] [DATE] [DATE]. Today's the [DATE]. Today is the [DATE]. Okay. Well that's when I discovered it. It happens sometime overnight. I drove the car and parked it at [TIME] [TIME] just the afternoon. Didn't go back out and use the car last night. But I don't think there was any. We drove another car out and I didn't see it. I didn't particularly pay any attention but I assume it happened [TIME] [TIME] night. Somebody apparently either tried to break in or into a rock. Okay, well I do apologize once again for that information and that had happened to you. May I have you provide me with your address listed on the policy please? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION], [LOCATION] [LOCATION] which is the home of address. Yeah, it's a one way dead end street. Perfect. May I have you provide me with the year, make and model of your vehicle please? [DATE_INTERVAL] [ORGANIZATION] Seneca. What else you need to know? [PERSON_NAME], Right. That was just it Just so you make and model the vehicle and I greatly appreciate you providing me that information here on my end. It is the sliding. It is the sliding passenger side rear door. Perfect, Perfect. Perfect. And is that vehicle class of that as a minivan? Well, I don't know if it's a mini. Yeah, I guess it would be. It's a seven. It's a seven passenger vehicle. It's a minivan. Perf. And you said this is on the passenger side, same side as the glove box? Yes, ma'am. Yes, ma'am. Perfect. And I do see here that you do carry full coverage, so no deductible will be applied. I do see. You're calling behalf [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Out of [LOCATION], [LOCATION]. The shop that you have selected is a preferred service provider for [ORGANIZATION] [ORGANIZATION]. The shop will provide aen workmanship warranty, and we will stand behind this warranty for as long as you own your vehicle. And Ms. [PERSON_NAME]? Well, I have you on the line and you have the insured set up here for the passenger side door glass. Like the sliding door glass here. The email we have for your shop is That'correct and you have my referral number. I do. That is [NUMBER_SEQUENCE]. And if you guys have no other questions, you both have a great of your day and thank you for calling [ORGANIZATION] [ORGANIZATION]. Okay, thank you. All right, [PERSON_NAME], now we just need to get you scheduled. So let me look at their schedule next [DURATION], see when we can do it. It looks like we could do that Tuesday. Would that work for you? It works fine for me. Okay, now, did you want to bring it into our shop or did you want them to come out to you? Which is easier for you? It's easier for them to do it in shop to get things cleaned up. They can do it either. Okay. It's on [LOCATION] [LOCATION] [LOCATION]. Do you know where the skating rink is? Oh, yeah. O was across the street. No, it's same side [DATE] [DATE] street. It sits behind that radio repair shop. It's between the skating rangay community ambulep. Okay. And it'll probably take them [DURATION] [DURATION] [DURATION] to do this. So, you know, you can drop it off if you prefer, because lot people. Okay, what should I do about the window that's chattered it just leave everything the way it is or what do I need to take it [ORGANIZATION] [ORGANIZATION] there? It is totally shad it. They will clean it up. I mean, if you want to clean up some of it, you may, but you know, they'll try and take care of that for you? You think I can drive it down the street with it that way? I would put something over like a piece of plastic or something. Okay. That would pro. Got a big hole in it. Yeah, got a big hole in it. And all the rest of it is totally shy. It's all just little pieces. Yeah. If they were [TIME] [TIME] shop this afternoon, I would have had you like drive by and they could put some plastic on it probably for you. But they're not going to be back [TIME] [TIME] shop till Monday so that doesn't do you any good. But yeah, a lot of people put like plastic or like a tarp that's clear or something on it until it gets done. Okay. And they'll be ready for you probably about [TIME] if you want to drop it off. Obviously you can drop off anytime. They usually get in there at [TIME] [TIME] [TIME] [TIME]. Okay. Okay. That's on Tuesday, right? Yes. And if you have any other questions, just give us a call back. I'm going to get your glass ordered so that they have it and you try and have a better weekend and keep getting those, you know, those [PERSON_AGE]. [PERSON_AGE] discounts at [ORGANIZATION] [ORGANIZATION]. Yeah, right. We. We've moved into the house new in [DATE_INTERVAL]. We've lived on that street all these years and we've never had any problem before. I guess. Well, I guess we did. One time somebody came [TIME] [TIME] house behind me and took my life's purse. But real quiet. Yeah, I. I was a [OCCUPATION] [OCCUPATION]. I refereed a ball game, came home and forgot to close the garage door. When I got my saco [ORGANIZATION] [ORGANIZATION] [DATE] back [DATE] [DATE] car and forgot to close the garage door, somebody followed me [TIME] [TIME] house and took her. A person I. Of the kitchen. On the kitchen counter. That wasious. Ok. Yeah, yeah, that would be very scary. So we found the person. Next day across the street, everything taken [ORGANIZATION] [ORGANIZATION] all the papers were scattered across the streets. So somebody was hunting drug money. Anyway, we've lived there all that time, never had any problem before. Okay, well that. Anyway, we'll see you Tuesday morning. Okay. And you have a great weekend. Oh, should I. Should I still have the [OCCUPATION] come out or does it matter? Your insurance is going to take care of it. So it's up to you if you want to do that or not. Yeah, they're not going to be able to do anything, right. They might just want. They might want to have it just on record that there had been that problem in case somebody else has problems. But. Okay. But yeah, I don't know that do a whole lot for you. Okay. All right. You have a great weekend. Bye. You too. By bye."
184,2707,c87c3bf41462493da1970103e859c57c,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/c87c3bf41462493da1970103e859c57c_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9099296,0.9099295894039735,350.0,755,755,2.157142857142857,50,9,"[DATE_INTERVAL], [LOCATION], [MARITAL_STATUS], [MEDICAL_PROCESS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.085,70,32,38,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:06.33-00:07.51] Agent: ###y how may I help you?
[00:08.41-00:11.10] Customer: Hi, is this the right number for.
[00:11.24-00:18.04] Customer: [ORGANIZATION] sent me a number Glass [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] at [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[00:18.17-00:19.84] Customer: Am I talking to the right place?
[00:20.86-00:26.11] Agent: Yes, we are the right place if we provide a free mobile service up in that area.
[00:28.50-00:34.52] Customer: Okay. Because I called the number [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] that the number they gave me they being got
[00:37.09-00:40.94] Customer: true. And they tell me that there's, you know, no one available.
[00:41.00-00:46.91] Customer: Call back later. But I wanted to make sure that I'm with the right people.
[00:47.98-00:52.80] Agent: Sure. Do you have an open claim in right now or are you looking to file one?
[00:53.49-00:57.40] Customer: Well, I have a referral number and I have a claim number from [ORGANIZATION].
[00:57.45-01:00.16] Customer: And they said that they work with your business?
[01:01.09-01:02.57] Agent: Yes, yes, they absolutely do.
[01:02.59-01:04.75] Agent: We're one of their preferred installers.
[01:05.42-01:12.23] Agent: If it's not a big bother, could get that referral number and then I can pull it out of the system here and get it expedited for you.
[01:15.06-01:24.72] Agent: [PHONE_NUMBER], correct? Correct. Okay.
[01:25.55-01:31.89] Agent: All right, you're looking for a [MEDICAL_PROCESS] [MEDICAL_PROCESS] on a [DATE_INTERVAL] Acadia
[01:33.91-01:37.83] Agent: on a. Yes. [ORGANIZATION] Acadia [DATE_INTERVAL].
[01:37.94-01:44.84] Agent: Okay, perfect. I can get somebody out to you Moby in this tomorrow between [TIME] to [TIME].
[01:45.00-01:47.50] Agent: Would you like to make an appointment that soon?
[01:48.64-01:50.53] Customer: Sure. My [MARITAL_STATUS] will be here with.
[01:50.64-01:54.17] Customer: Will be hereay. That will be fine.
[01:57.88-01:59.86] Customer: Are they going to call before they.
[02:01.16-02:07.49] Agent: Yes, they will give a courtesy call ahead to ensure you're there, let somebody know that they're on the way.
[02:07.64-02:10.46] Customer: Is the number here on the claim the bus number?
[02:33.49-02:34.94] Agent: Hold on just a moment.
[02:35.76-02:36.75] Agent: No problem.
[02:51.71-02:52.97] Agent: Okay, See that?
[02:59.54-03:06.88] Agent: Perfect. All right. Is the address of [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], correct?
[03:07.37-03:10.91] Agent: That's correct. All right, awesome.
[03:12.44-03:15.11] Customer: Well, that honestly sir, is everything that I need.
[03:15.16-03:17.48] Agent: I'll get all the claim information put in here.
[03:17.58-03:19.70] Customer: My [OCCUPATION] name is [PERSON_NAME].
[03:19.81-03:30.71] Agent: He will give that cruise they call ahead to let your [MARITAL_STATUS] know the exact time he's going to arrive and then from there I just bill everything to insurance for you so you don't have to worry about anything else in the process.
[03:30.76-03:35.22] Agent: Okay. Okay. Now, would you like some directions at this point?
[03:35.26-03:42.32] Customer: And the only reason I say that is because at my address there is no driveway from the front of the house.
[03:42.87-03:45.87] Customer: But I do own the property immediately to my north.
[03:45.97-03:51.34] Customer: And there also is a road which I he may want to use that goes to the back.
[03:51.40-03:56.27] Customer: So I don't know if you want us to talk to him when he calls or whether you want that information.
[03:56.37-04:01.38] Customer: Now, I can jot it in and we can hope that they actually read it for once.
[04:01.44-04:04.43] Customer: Sometimes they don't like to trust everything I write.
[04:04.53-04:08.00] Customer: And then if they don't read it, they can inquire if that is okay.
[04:08.66-04:18.59] Customer: Okay, well, why don't you just tell them that the car is behind the house at [TIME] and there is a road at the north end of the cemetery.
[04:18.65-04:20.36] Customer: There's where I live, [LOCATION] [LOCATION].
[04:20.39-04:24.70] Customer: It's only three quarters of a mile long next to [LOCATION] [LOCATION].
[04:24.79-04:32.71] Customer: And just north of the of the cemetery there is a road and they turn there and they'll take the first, first right.
[04:32.81-04:36.67] Customer: And the fifth house they come to will be my house.
[04:36.81-04:38.30] Customer: So. Right and Right.
[04:38.36-04:39.47] Customer: And we're the fifth house.
[04:39.53-04:42.85] Customer: And the [ORGANIZATION] will be behind our house.
[04:44.19-04:47.12] Agent: Okay. All right, I noted it in there.
[04:48.14-04:50.90] Agent: Behind the house. [LOCATION] [LOCATION].
[04:50.99-04:56.40] Agent: Right? Right. Have health status and then we're set for tomorrow afternoon.
[04:56.87-04:58.90] Agent: BET will give a courtesy call ahead.
[04:59.00-05:00.02] Agent: All right, we got it all.
[05:00.08-05:03.69] Agent: Okay, that's between [TIME] and [TIME] [TIME], correct?
[05:04.38-05:05.62] Customer: Yes, that is correct.
[05:05.75-05:10.32] Customer: Yep. Okay. And this is a paid service through my insurance, [ORGANIZATION], correct?
[05:11.02-05:15.99] Agent: Yep. You'll get a copy of paperwork that may show a balance due on it.
[05:16.02-05:18.79] Customer: But just. Justregard that because that's what I bill, right?
[05:18.82-05:20.71] Customer: To [ORGANIZATION], they pay us directly.
[05:20.80-05:24.57] Customer: So rest insured, you know, through this whole process.
[05:24.62-05:26.26] Agent: You don't have to worry about any other paperwork.
[05:26.32-05:28.00] Customer: Okay. They pay it to us.
[05:28.05-05:32.48] Agent: And once he does the [MEDICAL_PROCESS] [MEDICAL_PROCESS] tomorrow, you're set and good to go.
[05:33.10-05:35.15] Customer: Okay, great. And your name again, please?
[05:35.94-05:37.27] Agent: My name is [PERSON_NAME].
[05:37.94-05:39.75] Agent: [PERSON_NAME]. Okay, thanks, [PERSON_NAME].
[05:39.86-05:40.96] Agent: Enjoy the rest of your week.
[05:41.01-05:43.63] Customer: You. You too. Thank you.
[05:44.06-05:45.10] Customer: Y by but bye.","###y how may I help you? Hi, is this the right number for. [ORGANIZATION] sent me a number Glass [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] at [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Am I talking to the right place? Yes, we are the right place if we provide a free mobile service up in that area. Okay. Because I called the number [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] that the number they gave me they being got true. And they tell me that ","###y how may I help you? Hi, is this the right number for. [ORGANIZATION] sent me a number Glass [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] at [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Am I talking to the right place? Yes, we are the right place if we provide a free mobile service up in that area. Okay. Because I called the number [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] that the number they gave me they being got true. And they tell me that there's, you know, no one available. Call back later. But I wanted to make sure that I'm with the right people. Sure. Do you have an open claim in right now or are you looking to file one? Well, I have a referral number and I have a claim number from [ORGANIZATION]. And they said that they work with your business? Yes, yes, they absolutely do. We're one of their preferred installers. If it's not a big bother, could get that referral number and then I can pull it out of the system here and get it expedited for you. [PHONE_NUMBER], correct? Correct. Okay. All right, you're looking for a [MEDICAL_PROCESS] [MEDICAL_PROCESS] on a [DATE_INTERVAL] Acadia on a. Yes. [ORGANIZATION] Acadia [DATE_INTERVAL]. Okay, perfect. I can get somebody out to you Moby in this tomorrow between [TIME] to [TIME]. Would you like to make an appointment that soon? Sure. My [MARITAL_STATUS] will be here with. Will be hereay. That will be fine. Are they going to call before they. Yes, they will give a courtesy call ahead to ensure you're there, let somebody know that they're on the way. Is the number here on the claim the bus number? Hold on just a moment. No problem. Okay, See that? Perfect. All right. Is the address of [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], correct? That's correct. All right, awesome. Well, that honestly sir, is everything that I need. I'll get all the claim information put in here. My [OCCUPATION] name is [PERSON_NAME]. He will give that cruise they call ahead to let your [MARITAL_STATUS] know the exact time he's going to arrive and then from there I just bill everything to insurance for you so you don't have to worry about anything else in the process. Okay. Okay. Now, would you like some directions at this point? And the only reason I say that is because at my address there is no driveway from the front of the house. But I do own the property immediately to my north. And there also is a road which I he may want to use that goes to the back. So I don't know if you want us to talk to him when he calls or whether you want that information. Now, I can jot it in and we can hope that they actually read it for once. Sometimes they don't like to trust everything I write. And then if they don't read it, they can inquire if that is okay. Okay, well, why don't you just tell them that the car is behind the house at [TIME] and there is a road at the north end of the cemetery. There's where I live, [LOCATION] [LOCATION]. It's only three quarters of a mile long next to [LOCATION] [LOCATION]. And just north of the of the cemetery there is a road and they turn there and they'll take the first, first right. And the fifth house they come to will be my house. So. Right and Right. And we're the fifth house. And the [ORGANIZATION] will be behind our house. Okay. All right, I noted it in there. Behind the house. [LOCATION] [LOCATION]. Right? Right. Have health status and then we're set for tomorrow afternoon. BET will give a courtesy call ahead. All right, we got it all. Okay, that's between [TIME] and [TIME] [TIME], correct? Yes, that is correct. Yep. Okay. And this is a paid service through my insurance, [ORGANIZATION], correct? Yep. You'll get a copy of paperwork that may show a balance due on it. But just. Justregard that because that's what I bill, right? To [ORGANIZATION], they pay us directly. So rest insured, you know, through this whole process. You don't have to worry about any other paperwork. Okay. They pay it to us. And once he does the [MEDICAL_PROCESS] [MEDICAL_PROCESS] tomorrow, you're set and good to go. Okay, great. And your name again, please? My name is [PERSON_NAME]. [PERSON_NAME]. Okay, thanks, [PERSON_NAME]. Enjoy the rest of your week. You. You too. Thank you. Y by but bye."
185,735,3b9bdfed1dbf4014acce5c54bc1d5b72,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/3b9bdfed1dbf4014acce5c54bc1d5b72_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9012012,0.9012011726078799,511.0,1066,1066,2.0861056751467713,71,7,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,88.084,140,76,61,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.06-00:03.55] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:03.58-00:05.21] IVR/System: [ORGANIZATION]. We will be with you momentarily.
[00:05.27-00:06.51] IVR/System: Please stay on the line.
[00:17.21-00:19.50] Agent: Thank you for calling [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME].
[00:19.54-00:20.59] Agent: How can I help you?
[00:21.25-00:29.73] Customer: Hi there. I have a couple properties in [LOCATION] [LOCATION] and I have a cracked window in one of them.
[00:29.78-00:34.65] Customer: And so I'm giving you a call to see about possibly getting a service call.
[00:35.10-00:38.51] Agent: Yeah, absolutely. We would come out and give you an estimate.
[00:38.59-00:40.66] Agent: Is that okay? That's fine.
[00:40.76-00:42.56] Customer: I've dealt with you in the past.
[00:42.75-00:47.73] Customer: It's been [DURATION] [DURATION] [DURATION], but you're my go to when I need something.
[00:48.51-00:52.74] Agent: Are you in our system under a business name or do you know.
[00:52.88-00:56.09] Agent: Is it just. You can try [PERSON_NAME] [PERSON_NAME].
[00:56.18-00:57.60] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[00:57.71-01:00.88] Agent: Last name [PERSON_NAME]. Hold on one second.
[01:01.70-01:03.65] Agent: It be a [LOCATION] phone number.
[01:06.03-01:09.05] Customer: Let's do my phone number on.
[01:17.06-01:20.05] Customer: Yeah, that's not in here, but it's okay.
[01:21.31-01:22.25] Customer: Let's just.
[01:23.64-01:25.14] Customer: Yeah, that's all right.
[01:27.03-01:27.89] Customer: Okay.
[01:29.80-01:31.50] Customer: Or [ORGANIZATION] [ORGANIZATION].
[01:34.47-01:35.54] Agent: Do you want me to try that one?
[01:35.55-01:37.39] Customer: I'm already in under your name.
[01:37.56-01:39.97] Customer: You know. You know, if it didn't come up
[01:41.92-01:43.03] Customer: under the phone number.
[01:43.16-01:44.15] Customer: Yeah, Then you prob.
[01:44.21-01:44.95] Customer: You don't have me.
[01:44.97-01:46.45] Customer: I ever imagined so.
[01:47.08-01:47.94] Customer: Okay.
[01:51.28-01:54.61] Agent: All right, so what is the address?
[01:55.39-01:58.02] Customer: [LOCATION] [LOCATION] [LOCATION].
[02:01.88-02:03.69] Customer: [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[02:04.03-02:07.78] Agent: That's correct. Okay, and the zip code?
[02:08.68-02:11.37] Customer: [LOCATION]. That's not right.
[02:11.40-02:14.75] Customer: Is it [LOCATION]? I don't know.
[02:14.78-02:15.59] Agent: Let's see.
[02:18.09-02:21.81] Customer: [LOCATION]. That sounds better.
[02:21.95-02:24.25] Customer: Hold on. It's [LOCATION].
[02:24.31-02:26.56] Customer: There we go. Yeah.
[02:27.34-02:28.49] Agent: And do you have an email?
[02:28.55-02:29.28] Agent: I mean
[02:34.94-02:35.91] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[02:39.68-02:40.62] Agent: Oay.
[02:45.24-02:46.73] Agent: All right. And what are we looking at here?
[02:46.76-02:48.20] Agent: Is this a double pane?
[02:48.26-02:49.53] Agent: Is it a single pane?
[02:50.03-02:51.62] Agent: I think it's a double pane.
[02:52.00-03:01.94] Customer: What happened when someone tried to open the window and the window cracked and it seems like the frame around it is a little bit loose.
[03:07.06-03:08.26] Customer: It's not a wood frame.
[03:08.32-03:12.47] Customer: It's I'IT'S. Some other material.
[03:13.18-03:15.36] Agent: Okay, and is this on the [LOCATION] [LOCATION]?
[03:15.41-03:16.94] Agent: Is that on the [LOCATION] [LOCATION]?
[03:17.12-03:19.29] Customer: On the [LOCATION] [LOCATION] in the bedroom.
[03:19.47-03:21.31] Customer: And I think it's the inner.
[03:21.97-03:28.40] Customer: It's not the inside glass in the room, but it's the one between the screen and the.
[03:29.12-03:30.34] Customer: The inner pane.
[03:32.31-03:33.18] Agent: Okay,
[03:40.31-03:43.69] Agent: let's see. So I think I'm already out to
[03:45.56-03:48.85] Customer: [DATE] [DATE] for scheduling.
[03:49.72-03:51.94] Agent: You're going to have to call my tenant.
[03:53.03-03:55.22] Agent: Is that okay to set up a time?
[03:55.78-03:57.54] Agent: Yeah, let'put in the notes.
[03:57.59-03:58.93] Agent: What's the tenant's name?
[03:59.31-04:00.66] Customer: Her name is [PERSON_NAME].
[04:00.80-04:03.69] Customer: [PERSON_NAME] and [PERSON_NAME] but you'll probably get [PERSON_NAME].
[04:07.50-04:09.16] Agent: Okay. And their number.
[04:17.19-04:20.19] Agent: So I'm going to ask [PERSON_NAME] something here a second.
[04:20.23-04:21.98] Customer: [PERSON_NAME], hold on. No problem.
[04:22.72-04:26.87] Agent: Well, so [PERSON_NAME], this is the [OCCUPATION], and I put her in.
[04:26.92-04:29.30] Agent: In the address, but she wants us to call the tenants.
[04:29.33-04:30.60] Agent: I just put the tenants in the notes.
[04:30.64-04:32.20] Agent: Is that okay? Yes.
[04:32.36-04:36.14] Agent: Okay. All right, let me see here.
[04:39.64-04:40.44] Agent: Would you say the.
[04:40.48-04:42.06] Agent: [DATE]. [DATE].
[04:47.46-04:51.08] Agent: Okay. So, I mean, you just want me to call them and set that up?
[04:51.99-04:54.78] Customer: Yeah. Because, I mean, I could raange something, but I t.
[04:54.80-04:56.57] Customer: I don't know the schedule, so.
[04:56.66-04:59.08] Customer: Right, of course. Yeah.
[04:59.19-05:01.81] Agent: Okay. You guys. Guys text.
[05:02.90-05:07.81] Agent: Yeah. Because they. They respond really well to texting.
[05:07.98-05:10.52] Customer: She says they respond a lot better to texting.
[05:11.55-05:12.67] Agent: We will make note of that.
[05:12.70-05:14.00] Agent: And we will text them.
[05:14.79-05:15.84] Agent: I think that would be good.
[05:15.87-05:22.24] Agent: And then, because she's going to school and working, and he's his business.
[05:22.27-05:25.61] Agent: He's talking to people internationally, so.
[05:26.70-05:29.00] Agent: Yeah, that way to reach them.
[05:31.06-05:33.23] Agent: And you're going to be paying for this, I assume?
[05:33.38-05:35.52] Customer: Of course. Yes. Yeah.
[05:40.85-05:41.99] Agent: Hold on here.
[05:46.76-05:48.82] Agent: You're the [OCCUPATION]? Are you the [OCCUPATION]?
[05:49.76-05:52.25] Customer: I own the property, so I am.
[05:52.40-05:54.09] Customer: I'm the [OCCUPATION] and the [OCCUPATION].
[05:54.19-05:55.85] Customer: Yes. You're all of it.
[05:55.96-06:00.24] Customer: Okay. Yep. And I'm down in [LOCATION] right now.
[06:00.26-06:06.71] Customer: I come down to move people in and move people out and walk through and see how things are, and that's where I am.
[06:06.73-06:07.30] Customer: Right.
[06:08.75-06:11.69] Agent: Okay. Well, we will give [PERSON_NAME] a call.
[06:11.76-06:12.73] Agent: We'll give her a text.
[06:12.84-06:15.04] Agent: And do you want to know when it's scheduled or you.
[06:15.18-06:18.13] Agent: You're good with us just calling you when payment is due?
[06:20.48-06:23.25] Customer: If there's a problem, I don't care when it's scheduled.
[06:23.28-06:25.54] Customer: But if there's any kind of issue to where
[06:27.07-06:29.13] Customer: you can't fix it or.
[06:29.44-06:31.01] Customer: And I think there's a.
[06:31.44-06:35.57] Agent: Do you guys do anything with the framework, or do you do just glass?
[06:36.60-06:39.21] Agent: No, we can, you know, we can
[06:40.83-06:42.71] Agent: order, like, the whole window.
[06:42.81-06:43.43] Agent: Do you know what I mean?
[06:43.45-06:44.53] Agent: That's why we have to go out there.
[06:44.56-06:47.56] Agent: We have to, like, see everything that is needed y.
[06:47.68-06:52.01] Customer: While you're there. The framework seems a little loose on it.
[06:52.48-06:53.65] Agent: I put that in the notes.
[06:53.72-06:54.96] Agent: Yeah. While you're there.
[06:55.02-07:02.50] Customer: They said there's one in their bedroom that seems like they don't want to open it because they're afraid it will crack as well.
[07:04.29-07:07.08] Agent: Do you want me to say look at the other bedroom window as well?
[07:07.25-07:09.00] Agent: Look at two bedroom windows.
[07:09.18-07:13.26] Customer: Yes. The master bedroom and then this one that's cracked.
[07:13.64-07:16.23] Customer: I think those are the two that need to be looked at.
[07:19.20-07:23.50] Agent: And I'LL just. I'll send them a textlet letting them know that you will be in touch.
[07:24.35-07:25.97] Customer: All right, that sounds great.
[07:26.02-07:28.49] Agent: We'll take care of it and we'll let you know.
[07:29.94-07:31.72] Agent: We'll keep you informed.
[07:31.91-07:34.61] Customer: Front or you going to email me an invoice?
[07:35.11-07:49.52] Agent: So how it works is if once we give you a quote, I'm assuming the quote will go to you, then we take half down for the payment because it usually is [DURATION] [DURATION] [DURATION] [DURATION] before we can get the glass in.
[07:49.63-07:54.37] Agent: So we take half down and then we take the payment once we're done with the install the rest of the payment.
[07:54.55-07:56.96] Customer: That's how you dealt with me in the past, so.
[07:56.98-07:58.32] Agent: Yep, I'm good with all that.
[07:58.38-08:02.58] Agent: So. Okay, well, we will keep you in the loop.
[08:02.77-08:06.44] Customer: Is it [PERSON_NAME]? Yes, [PERSON_NAME] here still.
[08:06.58-08:11.24] Agent: Okay. She usually. Yeah, she usually does the flatlass.
[08:11.42-08:14.28] Customer: What's your name? My name is [PERSON_NAME].
[08:14.46-08:16.36] Agent: [PERSON_NAME]. Okay. Sorry. Sorry.
[08:16.42-08:18.99] Agent: All right. Yeah, thank you so much.
[08:19.04-08:22.74] Agent: And I'm just checking things off my list.
[08:23.27-08:26.11] Agent: Yeah, we'll take care of it and we'll be in touch.
[08:26.29-08:27.81] Agent: All right, thank you again.
[08:28.60-08:29.33] Customer: Bye.","Thank you for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION]. We will be with you momentarily. Please stay on the line. Thank you for calling [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME]. How can I help you? Hi there. I have a couple properties in [LOCATION] [LOCATION] and I have a cracked window in one of them. And so I'm giving you a call to see about possibly getting a service call. Yeah, absolutely. We would come out and give you an estimate. Is that okay? T","Thank you for calling the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION]. We will be with you momentarily. Please stay on the line. Thank you for calling [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME]. How can I help you? Hi there. I have a couple properties in [LOCATION] [LOCATION] and I have a cracked window in one of them. And so I'm giving you a call to see about possibly getting a service call. Yeah, absolutely. We would come out and give you an estimate. Is that okay? That's fine. I've dealt with you in the past. It's been [DURATION] [DURATION] [DURATION], but you're my go to when I need something. Are you in our system under a business name or do you know. Is it just. You can try [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Last name [PERSON_NAME]. Hold on one second. It be a [LOCATION] phone number. Let's do my phone number on. Yeah, that's not in here, but it's okay. Let's just. Yeah, that's all right. Okay. Or [ORGANIZATION] [ORGANIZATION]. Do you want me to try that one? I'm already in under your name. You know. You know, if it didn't come up under the phone number. Yeah, Then you prob. You don't have me. I ever imagined so. Okay. All right, so what is the address? [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION]. That's correct. Okay, and the zip code? [LOCATION]. That's not right. Is it [LOCATION]? I don't know. Let's see. [LOCATION]. That sounds better. Hold on. It's [LOCATION]. There we go. Yeah. And do you have an email? I mean [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Oay. All right. And what are we looking at here? Is this a double pane? Is it a single pane? I think it's a double pane. What happened when someone tried to open the window and the window cracked and it seems like the frame around it is a little bit loose. It's not a wood frame. It's I'IT'S. Some other material. Okay, and is this on the [LOCATION] [LOCATION]? Is that on the [LOCATION] [LOCATION]? On the [LOCATION] [LOCATION] in the bedroom. And I think it's the inner. It's not the inside glass in the room, but it's the one between the screen and the. The inner pane. Okay, let's see. So I think I'm already out to [DATE] [DATE] for scheduling. You're going to have to call my tenant. Is that okay to set up a time? Yeah, let'put in the notes. What's the tenant's name? Her name is [PERSON_NAME]. [PERSON_NAME] and [PERSON_NAME] but you'll probably get [PERSON_NAME]. Okay. And their number. So I'm going to ask [PERSON_NAME] something here a second. [PERSON_NAME], hold on. No problem. Well, so [PERSON_NAME], this is the [OCCUPATION], and I put her in. In the address, but she wants us to call the tenants. I just put the tenants in the notes. Is that okay? Yes. Okay. All right, let me see here. Would you say the. [DATE]. [DATE]. Okay. So, I mean, you just want me to call them and set that up? Yeah. Because, I mean, I could raange something, but I t. I don't know the schedule, so. Right, of course. Yeah. Okay. You guys. Guys text. Yeah. Because they. They respond really well to texting. She says they respond a lot better to texting. We will make note of that. And we will text them. I think that would be good. And then, because she's going to school and working, and he's his business. He's talking to people internationally, so. Yeah, that way to reach them. And you're going to be paying for this, I assume? Of course. Yes. Yeah. Hold on here. You're the [OCCUPATION]? Are you the [OCCUPATION]? I own the property, so I am. I'm the [OCCUPATION] and the [OCCUPATION]. Yes. You're all of it. Okay. Yep. And I'm down in [LOCATION] right now. I come down to move people in and move people out and walk through and see how things are, and that's where I am. Right. Okay. Well, we will give [PERSON_NAME] a call. We'll give her a text. And do you want to know when it's scheduled or you. You're good with us just calling you when payment is due? If there's a problem, I don't care when it's scheduled. But if there's any kind of issue to where you can't fix it or. And I think there's a. Do you guys do anything with the framework, or do you do just glass? No, we can, you know, we can order, like, the whole window. Do you know what I mean? That's why we have to go out there. We have to, like, see everything that is needed y. While you're there. The framework seems a little loose on it. I put that in the notes. Yeah. While you're there. They said there's one in their bedroom that seems like they don't want to open it because they're afraid it will crack as well. Do you want me to say look at the other bedroom window as well? Look at two bedroom windows. Yes. The master bedroom and then this one that's cracked. I think those are the two that need to be looked at. And I'LL just. I'll send them a textlet letting them know that you will be in touch. All right, that sounds great. We'll take care of it and we'll let you know. We'll keep you informed. Front or you going to email me an invoice? So how it works is if once we give you a quote, I'm assuming the quote will go to you, then we take half down for the payment because it usually is [DURATION] [DURATION] [DURATION] [DURATION] before we can get the glass in. So we take half down and then we take the payment once we're done with the install the rest of the payment. That's how you dealt with me in the past, so. Yep, I'm good with all that. So. Okay, well, we will keep you in the loop. Is it [PERSON_NAME]? Yes, [PERSON_NAME] here still. Okay. She usually. Yeah, she usually does the flatlass. What's your name? My name is [PERSON_NAME]. [PERSON_NAME]. Okay. Sorry. Sorry. All right. Yeah, thank you so much. And I'm just checking things off my list. Yeah, we'll take care of it and we'll be in touch. All right, thank you again. Bye."
186,389,20220914-114919_5803362110,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20220914-114919_5803362110-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.91587067,0.9158706430868168,316.0,622,622,1.9683544303797469,32,4,"[DURATION], [MONEY_AMOUNT], [ORGANIZATION], [PERSON_NAME]",44,False,88.08,65,31,28,4,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.17-00:04.43] Customer: Hello, he, this is [PERSON_NAME].
[00:05.13-00:09.00] Agent: Hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:09.09-00:11.10] Agent: How are you doing?
[00:11.16-00:13.08] Customer: Well. I see. How are you today?
[00:13.25-00:15.19] Customer: I'm good, thank you for asking.
[00:15.26-00:17.32] Customer: I spoke with you yesterday.
[00:18.05-00:19.74] Customer: I spoke with somebody yesterday.
[00:19.80-00:26.59] Customer: I called yesterday to speak with [PERSON_NAME] [PERSON_NAME] and that time she was not available.
[00:27.41-00:33.07] Agent: Just one second. Let me step in and see if she has someone in her office.
[00:33.10-00:34.99] Agent: Hold on. Mayy sure.
[00:35.73-00:40.40] IVR/System: Monthly vehicle loan payment withdrawn directly from your [ORGANIZATION] [ORGANIZATION] deposit account.
[00:40.49-00:43.85] IVR/System: You can qualify for an interest rate discount on your auto loan.
[00:43.95-00:46.26] IVR/System: One stop shopping and saving.
[00:46.41-00:48.58] IVR/System: Ask [PERSON_NAME] how to make it happen for you.
[00:48.73-00:50.80] Agent: Member? [PERSON_NAME]?
[00:52.35-00:53.96] Agent: [PERSON_NAME]? Yes, I'm here.
[00:54.10-01:00.23] Agent: Sorry. Okay. She is not available and we are not doing a TNT fiber at this time.
[01:00.27-01:02.49] Agent: I can'tell. You that much for sure.
[01:03.03-01:09.65] Agent: But they already have services with us and I'm not trying to give you any sort of new service or equipment.
[01:09.80-01:11.53] Customer: It's regarding her bills.
[01:12.64-01:14.13] Customer: Oh, regarding the bill.
[01:14.20-01:15.88] Agent: Hold on just one moment.
[01:16.06-01:16.78] Agent: Sure.
[01:18.38-01:19.95] Unknown: Or a grandparent.
[01:29.53-01:31.59] Agent: Hi, this is [PERSON_NAME], may I help you?
[01:32.02-01:35.68] Customer: Hi [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[01:35.77-01:38.23] Customer: How are you? I'm fine.
[01:38.94-01:42.47] Customer: I am not interested in buying anything else.
[01:42.94-01:46.80] Customer: This call is not regarding getting any new service or equipment.
[01:47.11-01:56.06] Agent: There were some discounts and promotions pending over your [ORGANIZATION] account as the pricing for line and Internet have been recently slightly discounted.
[01:56.11-01:59.25] Agent: Now in regards to that I was reaching out.
[02:02.50-02:11.00] Customer: Why would I need to buy anything else from from [ORGANIZATION] when I already have fiber?
[02:11.71-02:18.76] Customer: And I mean what is it that you'pushing now to buy some other crap to lower your bill?
[02:18.84-02:24.43] Customer: This is what [ORGANIZATION] has done forever and it's ridiculous.
[02:25.21-02:31.66] Customer: But I'm not trying to give you any new equipment or new Internet or phone line.
[02:33.12-02:35.06] Customer: What are you trying to give me then?
[02:35.97-02:44.69] Agent: There are some discounts and promotions that are pending over your existing account and the pricing have been slightly discounted down.
[02:44.75-02:50.70] Agent: And we are just looking to upgrade your Internet feed remotely without nobody coming over.
[02:50.76-02:55.12] Agent: That will give you the best and the cheapest option that we have available for you.
[02:56.18-03:00.12] Customer: I just got fiber last year.
[03:00.78-03:04.44] Customer: Yes, I mean I can't imagine there's any more.
[03:05.97-03:08.91] Agent: The pricings have been discounted [DURATION] [DURATION] back.
[03:09.44-03:12.78] Customer: Okay, so what are you selling then?
[03:13.07-03:15.69] Customer: What do I do to get these discounts?
[03:16.96-03:17.77] Agent: Let me tell you.
[03:17.80-03:24.13] Agent: We just need to upgrade your Internet speed and these new promotions will be placed in your account.
[03:24.28-03:26.53] Agent: These pricings are locked in.
[03:27.19-03:29.14] Agent: It's a promise from our side.
[03:29.27-03:31.59] Agent: And there'no obligations from your side.
[03:31.65-03:41.14] Agent: You can always if you don't like it you can always go back to what you are using and secondly this is no new service nobody will be coming over.
[03:41.27-04:00.53] Agent: We are just trying to provide you with the new promotion and the best and the cheapest option that we have available and upgrade your Internet speed to 3 times faster to 300 upload and 300 download speed that will bring up your bill just [MONEY_AMOUNT] per [DURATION] [DURATION] fix and a locked in price
[04:03.38-04:05.63] Customer: $[MONEY_AMOUNT] [DURATION] [DURATION] for what?
[04:06.85-04:10.12] Agent: For your service with [ORGANIZATION]
[04:11.81-04:12.56] Unknown: for.
[04:15.13-04:20.96] Customer: I don't understand what you're talking about Are you talking about Internet?
[04:21.09-04:22.68] Customer: Are you talking about
[04:24.74-04:26.88] Customer: telephone lines? I mean
[04:28.57-04:30.68] Customer: what are you talking about?
[04:31.73-04:32.76] Agent: Let me tell you.
[04:32.85-04:34.82] Agent: Are you talking about the Internet
[04:36.85-04:40.62] Agent: WIF fi or are you talking about telephone line?
[04:41.12-04:47.82] Agent: Let me tell you the speed will be upgraded remotely Speed what?
[04:48.96-04:52.14] Agent: On the fiber for the telephone line
[04:53.49-04:56.06] Customer: no, you're not understanding.
[04:56.67-04:58.82] Customer: Yes, go ahead, I'm not interested.","Hello, he, this is [PERSON_NAME]. Hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you doing? Well. I see. How are you today? I'm good, thank you for asking. I spoke with you yesterday. I spoke with somebody yesterday. I called yesterday to speak with [PERSON_NAME] [PERSON_NAME] and that time she was not available. Just one second. Let me step in and see if she has someone in her office. Hold on. Mayy sure. Monthly vehicle loan pa","Hello, he, this is [PERSON_NAME]. Hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you doing? Well. I see. How are you today? I'm good, thank you for asking. I spoke with you yesterday. I spoke with somebody yesterday. I called yesterday to speak with [PERSON_NAME] [PERSON_NAME] and that time she was not available. Just one second. Let me step in and see if she has someone in her office. Hold on. Mayy sure. Monthly vehicle loan payment withdrawn directly from your [ORGANIZATION] [ORGANIZATION] deposit account. You can qualify for an interest rate discount on your auto loan. One stop shopping and saving. Ask [PERSON_NAME] how to make it happen for you. Member? [PERSON_NAME]? [PERSON_NAME]? Yes, I'm here. Sorry. Okay. She is not available and we are not doing a TNT fiber at this time. I can'tell. You that much for sure. But they already have services with us and I'm not trying to give you any sort of new service or equipment. It's regarding her bills. Oh, regarding the bill. Hold on just one moment. Sure. Or a grandparent. Hi, this is [PERSON_NAME], may I help you? Hi [PERSON_NAME], this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you? I'm fine. I am not interested in buying anything else. This call is not regarding getting any new service or equipment. There were some discounts and promotions pending over your [ORGANIZATION] account as the pricing for line and Internet have been recently slightly discounted. Now in regards to that I was reaching out. Why would I need to buy anything else from from [ORGANIZATION] when I already have fiber? And I mean what is it that you'pushing now to buy some other crap to lower your bill? This is what [ORGANIZATION] has done forever and it's ridiculous. But I'm not trying to give you any new equipment or new Internet or phone line. What are you trying to give me then? There are some discounts and promotions that are pending over your existing account and the pricing have been slightly discounted down. And we are just looking to upgrade your Internet feed remotely without nobody coming over. That will give you the best and the cheapest option that we have available for you. I just got fiber last year. Yes, I mean I can't imagine there's any more. The pricings have been discounted [DURATION] [DURATION] back. Okay, so what are you selling then? What do I do to get these discounts? Let me tell you. We just need to upgrade your Internet speed and these new promotions will be placed in your account. These pricings are locked in. It's a promise from our side. And there'no obligations from your side. You can always if you don't like it you can always go back to what you are using and secondly this is no new service nobody will be coming over. We are just trying to provide you with the new promotion and the best and the cheapest option that we have available and upgrade your Internet speed to 3 times faster to 300 upload and 300 download speed that will bring up your bill just [MONEY_AMOUNT] per [DURATION] [DURATION] fix and a locked in price $[MONEY_AMOUNT] [DURATION] [DURATION] for what? For your service with [ORGANIZATION] for. I don't understand what you're talking about Are you talking about Internet? Are you talking about telephone lines? I mean what are you talking about? Let me tell you. Are you talking about the Internet WIF fi or are you talking about telephone line? Let me tell you the speed will be upgraded remotely Speed what? On the fiber for the telephone line no, you're not understanding. Yes, go ahead, I'm not interested."
187,227,20211015-124721_7144901515,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211015-124721_7144901515-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9011357,0.9011356881930854,552.0,1533,1533,2.777173913043478,140,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.079,107,89,18,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.97-00:03.66] Agent: Hello? Hello. Hey, this [PERSON_NAME]?
[00:03.84-00:06.32] Agent: This is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:06.37-00:08.90] Customer: How are you? Good, how are you?
[00:09.08-00:10.40] Customer: I'm great, thanks for asking.
[00:10.45-00:12.84] Agent: Am I talking to [PERSON_NAME]?
[00:13.54-00:15.96] Customer: Correct. Okay, that's really good.
[00:16.09-00:21.00] Agent: I would like to talk to the authorized person who make decision regarding your phone line and Internet.
[00:21.89-00:23.12] Customer: That would be me.
[00:23.29-00:26.48] Agent: Okay, that's great. You're using [ORGANIZATION]?
[00:27.34-00:29.88] Customer: No. Okay, no problem.
[00:29.99-00:33.75] Agent: We are installing new fiber optics around your business premises.
[00:33.89-00:38.83] Agent: Like it is super fast business fiber Internet and we are installing it completely free of cost.
[00:38.89-00:42.06] Agent: Like there is no [OCCUPATION] charges, no installation charges.
[00:42.10-00:42.98] Agent: No more than charges.
[00:43.02-00:43.88] Agent: Right. Ma'am,
[00:51.87-00:53.60] Agent: this would be a package deal.
[00:54.55-00:55.33] Customer: Yeah.
[00:56.91-00:59.09] Agent: So Internet phone lines.
[00:59.47-01:03.45] Agent: Exactly. Each and everything is included in which
[01:04.94-01:12.57] Agent: we have [PHONE_NUMBER] packages like in which you will get [MONEY_AMOUNT] by [MONEY_AMOUNT], 300 by 300, one gig by one gig which is super fast Internet.
[01:12.62-01:17.97] Agent: One gig by one gig means 1000 megabits upload and thousand megabits download.
[01:18.70-01:25.19] Customer: Could you email me this information so I can send it over to our [OCCUPATION] [OCCUPATION]?
[01:25.61-01:30.49] Agent: Definitely. After this call you will be getting all these information in a written form.
[01:30.63-01:38.17] Agent: And in case you guys have any question, I will also leave my number in email and just simply give us a call back and then we will be discussed one more time.
[01:38.20-01:41.11] Customer: And like can I know like what's your email address?
[01:41.92-01:45.39] Agent: It is [PERSON_NAME]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[01:47.77-01:52.53] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[01:54.36-01:58.02] Agent: Perfect. So I'm speaking with I believe [PERSON_NAME], right?
[01:58.39-02:24.09] Agent: Correct. [PERSON_NAME], can I know like can we make an appointment right now in this call on like a [DATE] [DATE] [DATE] [DURATION] [DURATION] proced your appointment and in case you guys have any questions regarding anything just simply give us a call back and even cancel the appointment and reschedule the appointment and discuss with me like what we are trying to do, what's going to happen and if you guys have any question regarding anything, I will also explain each and everything right now in this call.
[02:24.19-02:26.28] Agent: Then you will be go ahead for this program.
[02:26.38-02:28.50] Customer: So can you please do me a favor?
[02:28.53-02:32.06] Agent: Can we make an appointment on [DATE] [DATE], Monday after next [DURATION]?
[02:32.60-02:39.26] Customer: Yeah, that's fine. Also we are planning on moving come about the [DATE] [DATE] [DATE].
[02:39.84-02:44.22] Customer: But we are likely going to only be moving down the street.
[02:44.87-02:46.30] Agent: Moving on, that's not a problem.
[02:46.36-02:49.58] Agent: The thing is I see that the address is [LOCATION] [LOCATION].
[02:49.76-02:52.11] Agent: [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[02:52.17-02:55.81] Customer: You guys are in this address right now, correct?
[02:56.50-02:58.16] Customer: We are not buying you any contract.
[02:58.19-02:59.68] Customer: It's a [DURATION] to [DURATION] verbal argumment.
[02:59.71-03:03.74] Agent: If you Use these services for like [DURATION] [DURATION], [DURATION] [DURATION], [DURATION] [DURATION] is total your card.
[03:03.80-03:08.79] Agent: And the best thing is if you need to move these services same services to any other location.
[03:08.93-03:10.75] Agent: So simple give us a call back.
[03:10.78-03:22.28] Agent: I will also leave my number and simple move this like modem or anything you need [DURATION] [DURATION] move these services for another like business and any other address.
[03:22.41-03:29.62] Agent: So [DATE] [DATE] [DATE] [OCCUPATION] will be available between [TIME] [TIME] to [TIME] and [TIME] [TIME] to [TIME] o.
[03:29.66-03:32.84] Agent: So which timeing is it for you in the morning or the afternoon?
[03:34.62-03:36.60] Customer: Let's make that [TIME].
[03:36.83-03:41.84] Agent: [TIME] Oay. I see that your
[03:43.15-03:46.04] Agent: business name is [ORGANIZATION] to me is [PERSON_NAME] [ORGANIZATION] company.
[03:46.15-03:52.07] Agent: And can I know like this time you guys are like go ahead for 300 by 300 megabytes per [DURATION].
[03:52.25-03:59.65] Agent: Like 300 download and 300 upload just only $[MONEY_AMOUNT] per [DURATION] f bill or you guys go out for 1000 by 1000.
[04:00.54-04:06.60] Customer: I really don't know that'why was asking you to forward this stuff so I could send it to the [OCCUPATION] [OCCUPATION] who would know?
[04:06.71-04:07.87] Customer: I have no idea.
[04:08.44-04:14.91] Agent: Well can I know how many people and how many [OCCUPATION] employees you guys are in your business right now?
[04:15.69-04:28.88] Agent: Five. Five people. So my suggestion like we are dealing like more than like like free 10 to 15 customer like for the new account and new sales on like a one day.
[04:28.96-04:30.79] Agent: So like I have experience for that.
[04:30.84-04:37.37] Agent: If you go ahead for like up to 1000 by 1001 gig by one gig that is perfect for you guys.
[04:37.47-04:46.32] Agent: So my suggestion is to go ahead for 1000 by 1000 and in case you guys have any question and your [OCCUPATION] [OCCUPATION] has any concern just simply give us a call back.
[04:46.34-04:51.69] Customer: Okay? Okay. And you will be sending me the information via email, right?
[04:51.79-05:01.21] Agent: Yeah, definitely. After this callfect all these information you will be getting in an email form and you will be getting all this like what we are discussing right now.
[05:01.31-05:03.22] Agent: Definitely you will be getting in an email form.
[05:03.32-05:08.65] Agent: So you will be getting like we will be making an appointment on [DATE] [DATE] a [DATE] [DATE] a Qued.
[05:08.69-05:25.44] Agent: [OCCUPATION] will be show up to your business and in case you guys have any question regarding any technical stuff and you need [DURATION] [DURATION] like know that like what you guys are doing you will be definitely first of all like tell the [OCCUPATION] like what's going to happen.
[05:26.50-05:29.45] Agent: Is there anything like would be down or anything else.
[05:29.54-05:33.97] Agent: So they will definitely explain you regarding anything like technical questions.
[05:34.10-05:35.40] Agent: So they will be.
[05:35.47-05:39.73] Agent: Let me tell you, they will install the new Internet model over there.
[05:39.86-05:50.16] Agent: That model Bas he's actually going to be installing not just looking, they will like if you need guys have any question, they will also discuss regarding any technical issues.
[05:50.27-05:56.83] Agent: And if you guys are good to go to install these services then definitely they will install these services over there.
[05:56.89-06:00.12] Agent: Okay. If you guys don't have any question and you guys are good to go.
[06:00.90-06:09.55] Agent: Okay. I will look out for your email, forward it to our [OCCUPATION] [OCCUPATION], see what he thinks and then hopefully he can be here the same day.
[06:09.73-06:16.08] Agent: Definitely, definitely. That's very good for you guys and very good for like our [ORGANIZATION] [ORGANIZATION].
[06:16.23-06:17.86] Agent: So they will installing.
[06:17.96-06:20.82] Agent: Let me explain you like what they are trying to do.
[06:20.99-06:30.62] Agent: First of all they will run a new fiber line for your businesses like to the server room and then they will simply install the new Internet modem over there.
[06:30.67-06:47.25] Agent: That modem is basically capable to getting the like up to 1000 by 1000 in share 18t platform and you will be getting like high speed like up to 1000 by 1000 and the whole process take like [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] inside your business and then we are done.
[06:47.29-06:54.85] Agent: Okay? Okay. And after this installation your bill would be $[MONEY_AMOUNT] per [DURATION] fix bill.
[06:54.96-07:04.57] Agent: This will include these high speed like 1000 by 1000 and you guys don't have to pay a single [MONEY_AMOUNT] out of your pocket for any installation or any equipment charges.
[07:04.67-07:06.25] Agent: It's all of the work for our side.
[07:06.37-07:22.40] Agent: Because you will be also receiving $[MONEY_AMOUNT] [ORGANIZATION] gift card after the [DURATION] [DURATION] of installation that you can redeem the car and offset this [MONEY_AMOUNT] installation charges and use anywhere like grocery shop, pay the bill for the [ORGANIZATION] and use anywhere you need to use.
[07:22.43-07:28.52] Agent: Okay. Okay. And can you know your like last name, how you spell your last name?
[07:29.14-07:32.96] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[07:33.31-07:35.85] Agent: Perfect. And can you know like what's your position?
[07:36.81-07:39.84] Agent: [OCCUPATION] [OCCUPATION]. [OCCUPATION] [OCCUPATION], Perfect.
[07:39.97-07:48.88] Agent: So I need [DURATION] [DURATION] let you know that when [OCCUPATION] gives you a call prior to the arrival they will also let you know that you guys are on the way.
[07:48.97-07:51.06] Agent: So make sure you guys are available in your business.
[07:51.10-07:59.35] Agent: And they will also ask you a [DURATION] [DURATION] passcode all you need to give them the last four of your mail line that we are talking right now.
[07:59.46-08:02.15] Agent: Just remember that the passcod is [PASSWORD] [TIME].
[08:02.50-08:08.80] Agent: This passcode is basically for the security reason to make sure they are on the right place and talking to the right person.
[08:08.85-08:11.39] Agent: Okay. The passcode is [PASSWORD].
[08:11.50-08:19.21] Agent: So in the end we just need your permission to do this work on [DATE] [DATE] [DATE] to show up to your business to install these services.
[08:19.27-08:20.75] Agent: So do we have your permission.
[08:21.38-08:28.74] Agent: Okay, perfect. And in case you guys have any question, I will be also sending you email regarding all these stuff.
[08:28.84-08:32.98] Agent: And in case you guys have any question regarding anything, I will also leave my number.
[08:33.01-08:35.00] Agent: My number would be [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER].
[08:37.34-08:42.83] Agent: Okay. [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER].
[08:43.07-08:46.20] Agent: [PHONE_NUMBER] with extension number [PHONE_NUMBER].
[08:47.86-08:52.88] Agent: Okay. And just ask for me [PERSON_NAME] [PERSON_NAME], I will there for you.
[08:53.93-08:54.72] Agent: Ok.
[08:55.92-08:57.28] Agent: Okay. So we are good to go.
[08:57.33-08:59.16] Agent: So we will be see you on [DATE] [DATE] [DATE].
[08:59.21-09:00.57] Agent: Make sure you guys are available.
[09:00.67-09:03.87] Agent: And when the [OCCUPATION] leave your business, you will be checked out.
[09:03.92-09:06.25] Agent: All services are working perfectly over there.
[09:06.27-09:07.88] Agent: And you will be getting this high speed of Internet.
[09:07.90-09:09.21] Agent: Okay. You have a good day, man.
[09:09.25-09:10.97] Agent: Bye. Thank you.","Hello? Hello. Hey, this [PERSON_NAME]? This is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you? Good, how are you? I'm great, thanks for asking. Am I talking to [PERSON_NAME]? Correct. Okay, that's really good. I would like to talk to the authorized person who make decision regarding your phone line and Internet. That would be me. Okay, that's great. You're using [ORGANIZATION]? No. Okay, no problem. We are installing new fiber optics around your business premises. L","Hello? Hello. Hey, this [PERSON_NAME]? This is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you? Good, how are you? I'm great, thanks for asking. Am I talking to [PERSON_NAME]? Correct. Okay, that's really good. I would like to talk to the authorized person who make decision regarding your phone line and Internet. That would be me. Okay, that's great. You're using [ORGANIZATION]? No. Okay, no problem. We are installing new fiber optics around your business premises. Like it is super fast business fiber Internet and we are installing it completely free of cost. Like there is no [OCCUPATION] charges, no installation charges. No more than charges. Right. Ma'am, this would be a package deal. Yeah. So Internet phone lines. Exactly. Each and everything is included in which we have [PHONE_NUMBER] packages like in which you will get [MONEY_AMOUNT] by [MONEY_AMOUNT], 300 by 300, one gig by one gig which is super fast Internet. One gig by one gig means 1000 megabits upload and thousand megabits download. Could you email me this information so I can send it over to our [OCCUPATION] [OCCUPATION]? Definitely. After this call you will be getting all these information in a written form. And in case you guys have any question, I will also leave my number in email and just simply give us a call back and then we will be discussed one more time. And like can I know like what's your email address? It is [PERSON_NAME]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Perfect. So I'm speaking with I believe [PERSON_NAME], right? Correct. [PERSON_NAME], can I know like can we make an appointment right now in this call on like a [DATE] [DATE] [DATE] [DURATION] [DURATION] proced your appointment and in case you guys have any questions regarding anything just simply give us a call back and even cancel the appointment and reschedule the appointment and discuss with me like what we are trying to do, what's going to happen and if you guys have any question regarding anything, I will also explain each and everything right now in this call. Then you will be go ahead for this program. So can you please do me a favor? Can we make an appointment on [DATE] [DATE], Monday after next [DURATION]? Yeah, that's fine. Also we are planning on moving come about the [DATE] [DATE] [DATE]. But we are likely going to only be moving down the street. Moving on, that's not a problem. The thing is I see that the address is [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. You guys are in this address right now, correct? We are not buying you any contract. It's a [DURATION] to [DURATION] verbal argumment. If you Use these services for like [DURATION] [DURATION], [DURATION] [DURATION], [DURATION] [DURATION] is total your card. And the best thing is if you need to move these services same services to any other location. So simple give us a call back. I will also leave my number and simple move this like modem or anything you need [DURATION] [DURATION] move these services for another like business and any other address. So [DATE] [DATE] [DATE] [OCCUPATION] will be available between [TIME] [TIME] to [TIME] and [TIME] [TIME] to [TIME] o. So which timeing is it for you in the morning or the afternoon? Let's make that [TIME]. [TIME] Oay. I see that your business name is [ORGANIZATION] to me is [PERSON_NAME] [ORGANIZATION] company. And can I know like this time you guys are like go ahead for 300 by 300 megabytes per [DURATION]. Like 300 download and 300 upload just only $[MONEY_AMOUNT] per [DURATION] f bill or you guys go out for 1000 by 1000. I really don't know that'why was asking you to forward this stuff so I could send it to the [OCCUPATION] [OCCUPATION] who would know? I have no idea. Well can I know how many people and how many [OCCUPATION] employees you guys are in your business right now? Five. Five people. So my suggestion like we are dealing like more than like like free 10 to 15 customer like for the new account and new sales on like a one day. So like I have experience for that. If you go ahead for like up to 1000 by 1001 gig by one gig that is perfect for you guys. So my suggestion is to go ahead for 1000 by 1000 and in case you guys have any question and your [OCCUPATION] [OCCUPATION] has any concern just simply give us a call back. Okay? Okay. And you will be sending me the information via email, right? Yeah, definitely. After this callfect all these information you will be getting in an email form and you will be getting all this like what we are discussing right now. Definitely you will be getting in an email form. So you will be getting like we will be making an appointment on [DATE] [DATE] a [DATE] [DATE] a Qued. [OCCUPATION] will be show up to your business and in case you guys have any question regarding any technical stuff and you need [DURATION] [DURATION] like know that like what you guys are doing you will be definitely first of all like tell the [OCCUPATION] like what's going to happen. Is there anything like would be down or anything else. So they will definitely explain you regarding anything like technical questions. So they will be. Let me tell you, they will install the new Internet model over there. That model Bas he's actually going to be installing not just looking, they will like if you need guys have any question, they will also discuss regarding any technical issues. And if you guys are good to go to install these services then definitely they will install these services over there. Okay. If you guys don't have any question and you guys are good to go. Okay. I will look out for your email, forward it to our [OCCUPATION] [OCCUPATION], see what he thinks and then hopefully he can be here the same day. Definitely, definitely. That's very good for you guys and very good for like our [ORGANIZATION] [ORGANIZATION]. So they will installing. Let me explain you like what they are trying to do. First of all they will run a new fiber line for your businesses like to the server room and then they will simply install the new Internet modem over there. That modem is basically capable to getting the like up to 1000 by 1000 in share 18t platform and you will be getting like high speed like up to 1000 by 1000 and the whole process take like [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] inside your business and then we are done. Okay? Okay. And after this installation your bill would be $[MONEY_AMOUNT] per [DURATION] fix bill. This will include these high speed like 1000 by 1000 and you guys don't have to pay a single [MONEY_AMOUNT] out of your pocket for any installation or any equipment charges. It's all of the work for our side. Because you will be also receiving $[MONEY_AMOUNT] [ORGANIZATION] gift card after the [DURATION] [DURATION] of installation that you can redeem the car and offset this [MONEY_AMOUNT] installation charges and use anywhere like grocery shop, pay the bill for the [ORGANIZATION] and use anywhere you need to use. Okay. Okay. And can you know your like last name, how you spell your last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Perfect. And can you know like what's your position? [OCCUPATION] [OCCUPATION]. [OCCUPATION] [OCCUPATION], Perfect. So I need [DURATION] [DURATION] let you know that when [OCCUPATION] gives you a call prior to the arrival they will also let you know that you guys are on the way. So make sure you guys are available in your business. And they will also ask you a [DURATION] [DURATION] passcode all you need to give them the last four of your mail line that we are talking right now. Just remember that the passcod is [PASSWORD] [TIME]. This passcode is basically for the security reason to make sure they are on the right place and talking to the right person. Okay. The passcode is [PASSWORD]. So in the end we just need your permission to do this work on [DATE] [DATE] [DATE] to show up to your business to install these services. So do we have your permission. Okay, perfect. And in case you guys have any question, I will be also sending you email regarding all these stuff. And in case you guys have any question regarding anything, I will also leave my number. My number would be [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER]. Okay. [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER]. [PHONE_NUMBER] with extension number [PHONE_NUMBER]. Okay. And just ask for me [PERSON_NAME] [PERSON_NAME], I will there for you. Ok. Okay. So we are good to go. So we will be see you on [DATE] [DATE] [DATE]. Make sure you guys are available. And when the [OCCUPATION] leave your business, you will be checked out. All services are working perfectly over there. And you will be getting this high speed of Internet. Okay. You have a good day, man. Bye. Thank you."
188,3157,f739cc6386fc4ea9a887cacaa3b62d24,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/f739cc6386fc4ea9a887cacaa3b62d24_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9010632,0.9010631818181819,547.0,1034,1034,1.8903107861060329,76,8,"[DATE_INTERVAL], [LOCATION], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.074,105,46,52,5,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.58-00:04.40] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:04.53-00:07.86] IVR/System: This call may be recorded for quality and training purposes.
[00:08.02-00:11.54] IVR/System: If you are a current [ORGANIZATION] [ORGANIZATION] customer, please press [PHONE_NUMBER].
[00:11.68-00:14.52] IVR/System: If you are a new [ORGANIZATION] [ORGANIZATION] customer please.
[00:21.54-00:24.01] IVR/System: Good morning. Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:24.07-00:24.92] Agent: My name is [PERSON_NAME].
[00:24.97-00:26.88] Agent: How can I provide you with service today?
[00:27.73-00:29.22] Customer: Hi, this is [PERSON_NAME].
[00:29.33-00:36.19] Customer: My name is [PERSON_NAME] and we just moved to a house that fire G place.
[00:36.77-00:45.77] Customer: But apparently something has gotten down into theney and a rich chimney sweeping stuff will not remove.
[00:45.87-00:48.07] Customer: If that animal, they will not move it.
[00:48.12-00:51.40] Customer: Apparently this is all new to me.
[00:51.46-00:54.42] Customer: We know that it smells through the vent.
[00:54.51-00:59.12] Customer: There's a smell coming through the vent and I don't who to contact.
[00:59.30-01:04.61] Customer: Some them come and clean the chimney and stuff because a regular [OCCUPATION] [OCCUPATION] will not do it.
[01:06.31-01:08.70] Agent: Okay, what is the zip code for your home?
[01:08.75-01:15.38] Agent: So I can determine which of our [OCCUPATION] Services or Area [LOCATION]
[01:18.19-01:20.17] Customer: We'in the [LOCATION] Area, ma'am.
[01:20.86-01:21.95] Customer: Yes, ma'am.
[01:23.61-01:26.80] Customer: You're the homeowner? Yes ma'am.
[01:29.25-01:40.38] Agent: Okay. So in this area with our company, what I would have to do is gather a bit of information from you and schedule a time to have one of my local [OCCUPATION] come out and do a free inspection.
[01:40.48-01:44.50] Agent: That is a free consult so we can see firsthand what is going on.
[01:44.68-01:52.64] Agent: And then from there they would be able to advise what services we can potentially offer for you as well as informing on what the cost would be for such service.
[01:52.69-01:54.31] Agent: Is that something that would work?
[01:54.84-01:58.06] Customer: Yes ma'am. As soon as possible would be wonderful.
[01:59.28-02:02.19] Agent: Okay. Yes ma'am. What is your property address please?
[02:02.84-02:07.42] Customer: It's [LOCATION] [LOCATION] [LOCATION],
[02:08.72-02:12.19] Customer: [LOCATION], [LOCATION] [LOCATION].
[02:14.16-02:19.12] Agent: Is that [LOCATION] [LOCATION] [LOCATION] [LOCATION] or [LOCATION] [LOCATION] [LOCATION]?
[02:21.15-02:24.76] Customer: So it's [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION].
[02:25.59-02:26.41] Customer: Correct.
[02:28.19-02:29.84] Agent: Okay. And what is your
[02:32.34-02:33.25] Agent: moment?
[02:38.06-02:39.35] Agent: Okay. Is this Ms.
[02:39.41-02:41.88] Customer: [PERSON_NAME]? Yes ma'am.
[02:43.88-02:49.38] Agent: So it looks like we had contracted and did work at the property back in [DATE_INTERVAL].
[02:51.76-02:53.43] Customer: Well, we just bought the st.
[02:56.37-03:02.49] Agent: Ok. So because [PERSON_NAME] [PERSON_NAME] had reached out to us and with clean ref.
[03:02.63-03:04.22] Unknown: Clean reflections
[03:07.04-03:08.40] Customer: there is no [PERSON_NAME] [PERSON_NAME].
[03:08.46-03:10.41] Customer: Yeah, there's no. Nobody here.
[03:10.53-03:12.15] Customer: No one here by that name.
[03:14.69-03:17.19] Customer: We just moved in about week.
[03:22.04-03:23.14] Agent: But what is your name?
[03:23.17-03:26.15] Customer: Am [PERSON_NAME] [PERSON_NAME].
[03:29.12-03:37.91] Agent: Interesting. Okay. Yeah. Okay, let me just go ahead and scheduled to have our [OCCUPATION] out for you Ms.
[03:37.94-03:47.68] Agent: [PERSON_NAME]. That. Yeah. Because I pulled up that address and it looks like we had just been out there I guess maybe before they sold it for a raccoon issue.
[03:49.09-03:50.47] Customer: Oh, well
[03:56.46-03:58.31] Customer: know I know that.
[03:59.74-04:02.09] Customer: There, there Was something in.
[04:02.18-04:07.56] Customer: In there. When we come to actually look at the house, you could hear something in there flopping around
[04:09.06-04:11.31] Customer: and. But after that, I don't know what.
[04:11.62-04:16.78] Customer: Whether the people that own, you know, whether the company that owned the house took care of the problem or whatever.
[04:16.84-04:18.83] Customer: But anyhow, it still smells.
[04:20.38-04:23.54] Agent: Yes, am. Okay, what is the best contact number for you, Ms.
[04:23.57-04:24.27] Customer: [PERSON_NAME]?
[04:28.94-04:29.68] Customer: [PHONE_NUMBER].
[04:34.27-04:39.13] Agent: So that was [PHONE_NUMBER]?
[04:39.71-04:40.86] Customer: Yes, ma'am.
[04:42.48-04:46.13] Agent: Okay. And Ms. [PERSON_NAME], what is a good email for you?
[04:50.60-04:51.33] Customer: Besth
[04:53.00-04:53.74] Customer: call
[05:02.06-05:10.56] Agent: correctkay. You guys are dealing with the STL odor coming from the chimney well through the vents,
[05:12.18-05:16.19] Agent: and we have no, no, no plans whatsoever of ever using this.
[05:16.22-05:19.24] Agent: It's a gas fireplace, so there's no way we're using it.
[05:25.39-05:30.40] Customer: But I had called it an actual, you know, company chimney company to come and clean.
[05:30.58-05:35.45] Customer: And they said that they could clean it, but if there was something in it, they could not remove it.
[05:36.68-05:38.77] Customer: So what's the point, Right?
[05:40.51-05:42.57] Agent: I understood. Yes, ma'am.
[05:42.76-05:53.07] Agent: And Ms. [PERSON_NAME], did you find us online or how did you hear about our company just going online, trying to find somebody that could help with the problem?
[05:54.81-05:56.63] Customer: Underood. Understood.
[05:58.10-06:01.07] Customer: But the follow is coming from the vents of the chimney.
[06:01.62-06:02.80] Customer: Yes, ma'am.
[06:06.25-06:09.80] Customer: That was the attic that we did the work on, I guess, for the previous.
[06:10.25-06:15.88] Customer: Previous owners. So it wasn't the chimney was the attic with the raccoon issue.
[06:26.07-06:31.06] Agent: Now, looking here at our availability, I can have [PERSON_NAME], my [OCCUPATION], out tomorrow.
[06:31.68-06:38.65] Agent: We can do something between [TIME] [TIME], [TIME] to [TIME] or [TIME] to [TIME].
[06:38.84-06:40.71] Customer: [TIME] to [TIME] would be fine.
[06:40.77-06:43.81] Customer: That's tomorrow, right? Yes, that would be fine.
[06:45.20-06:47.46] Agent: All right, tomorrow, [TIME] to [TIME].
[06:51.93-07:00.89] Agent: All right, so I've got that on the scheduled in for tomorrow morning with our [OCCUPATION], [PERSON_NAME], who, like I said, is highly still and knowledgeable to come out and do that free inspection on behalf of us.
[07:00.95-07:06.87] Agent: In the meantime, let me provide you with this account reference number that I have created here in our system for you.
[07:07.52-07:09.06] Customer: Okay? Ha. Hang on.
[07:09.22-07:10.29] Customer: I have no.
[07:14.38-07:17.08] Agent: Okay. Okay, go ahead.
[07:18.46-07:28.10] Agent: All right, so that reference number for you is [NUMBER_SEQUENCE].
[07:28.16-07:34.05] Agent: So again, that was [NUMBER_SEQUENCE] andk
[07:35.40-07:42.28] Agent: that is utilized in the fashion that should you have to call back to us for any kind of reason, the reference number will be how we can quickly pull you up.
[07:42.42-07:45.62] Agent: But otherwise, was there anything else that I can do for you this time?
[07:46.12-07:49.58] Agent: All rightty, ma'am, if something would come up the phone
[07:54.88-07:55.62] Unknown: 5.
[07:57.64-08:04.21] Agent: Is that correct? So if [PERSON_NAME] was to call you, he will reach out from a local number?
[08:04.24-08:12.78] Agent: More than likelyay. I don't have his number, unfortunately, because we work off a paging system through our software.
[08:12.91-08:18.21] Agent: But he is local to the [LOCATION] area, so he would have a [LOCATION] area code.
[08:19.83-08:28.21] Customer: Okay, well, that's helpful because I have this phone blocking thing on my phone, and if it doesn't recognize the number, it won't let it come through.
[08:29.80-08:31.13] Customer: Understood. So
[08:34.00-08:36.58] Agent: [PHONE_NUMBER], [PHONE_NUMBER] number. I'll know to go ahead and pick it up.
[08:38.20-08:41.29] Agent: Yes, ma'am. All right, well, was there anything else?
[08:42.12-08:45.62] Agent: Okay, and it was between [TIME] and [TIME] tomorrow?
[08:46.32-08:50.26] Customer: Yes, ma'yes. Ma'am. Sounds good.
[08:50.31-08:51.98] Customer: Thank you so much for your help.
[08:53.24-08:55.43] Agent: Yes, ma'am. Thank you so much foring under [ORGANIZATION] [ORGANIZATION].
[08:55.45-08:56.65] Agent: You have a great day.
[08:57.46-08:58.39] Customer: Thank you.
[09:00.05-09:00.89] Agent: Thank you. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call may be recorded for quality and training purposes. If you are a current [ORGANIZATION] [ORGANIZATION] customer, please press [PHONE_NUMBER]. If you are a new [ORGANIZATION] [ORGANIZATION] customer please. Good morning. Thank you for calling [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. How can I provide you with service today? Hi, this is [PERSON_NAME]. My name is [PERSON_NAME] and we just moved to a house that fire G plac","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call may be recorded for quality and training purposes. If you are a current [ORGANIZATION] [ORGANIZATION] customer, please press [PHONE_NUMBER]. If you are a new [ORGANIZATION] [ORGANIZATION] customer please. Good morning. Thank you for calling [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. How can I provide you with service today? Hi, this is [PERSON_NAME]. My name is [PERSON_NAME] and we just moved to a house that fire G place. But apparently something has gotten down into theney and a rich chimney sweeping stuff will not remove. If that animal, they will not move it. Apparently this is all new to me. We know that it smells through the vent. There's a smell coming through the vent and I don't who to contact. Some them come and clean the chimney and stuff because a regular [OCCUPATION] [OCCUPATION] will not do it. Okay, what is the zip code for your home? So I can determine which of our [OCCUPATION] Services or Area [LOCATION] We'in the [LOCATION] Area, ma'am. Yes, ma'am. You're the homeowner? Yes ma'am. Okay. So in this area with our company, what I would have to do is gather a bit of information from you and schedule a time to have one of my local [OCCUPATION] come out and do a free inspection. That is a free consult so we can see firsthand what is going on. And then from there they would be able to advise what services we can potentially offer for you as well as informing on what the cost would be for such service. Is that something that would work? Yes ma'am. As soon as possible would be wonderful. Okay. Yes ma'am. What is your property address please? It's [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. Is that [LOCATION] [LOCATION] [LOCATION] [LOCATION] or [LOCATION] [LOCATION] [LOCATION]? So it's [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION]. Correct. Okay. And what is your moment? Okay. Is this Ms. [PERSON_NAME]? Yes ma'am. So it looks like we had contracted and did work at the property back in [DATE_INTERVAL]. Well, we just bought the st. Ok. So because [PERSON_NAME] [PERSON_NAME] had reached out to us and with clean ref. Clean reflections there is no [PERSON_NAME] [PERSON_NAME]. Yeah, there's no. Nobody here. No one here by that name. We just moved in about week. But what is your name? Am [PERSON_NAME] [PERSON_NAME]. Interesting. Okay. Yeah. Okay, let me just go ahead and scheduled to have our [OCCUPATION] out for you Ms. [PERSON_NAME]. That. Yeah. Because I pulled up that address and it looks like we had just been out there I guess maybe before they sold it for a raccoon issue. Oh, well know I know that. There, there Was something in. In there. When we come to actually look at the house, you could hear something in there flopping around and. But after that, I don't know what. Whether the people that own, you know, whether the company that owned the house took care of the problem or whatever. But anyhow, it still smells. Yes, am. Okay, what is the best contact number for you, Ms. [PERSON_NAME]? [PHONE_NUMBER]. So that was [PHONE_NUMBER]? Yes, ma'am. Okay. And Ms. [PERSON_NAME], what is a good email for you? Besth call correctkay. You guys are dealing with the STL odor coming from the chimney well through the vents, and we have no, no, no plans whatsoever of ever using this. It's a gas fireplace, so there's no way we're using it. But I had called it an actual, you know, company chimney company to come and clean. And they said that they could clean it, but if there was something in it, they could not remove it. So what's the point, Right? I understood. Yes, ma'am. And Ms. [PERSON_NAME], did you find us online or how did you hear about our company just going online, trying to find somebody that could help with the problem? Underood. Understood. But the follow is coming from the vents of the chimney. Yes, ma'am. That was the attic that we did the work on, I guess, for the previous. Previous owners. So it wasn't the chimney was the attic with the raccoon issue. Now, looking here at our availability, I can have [PERSON_NAME], my [OCCUPATION], out tomorrow. We can do something between [TIME] [TIME], [TIME] to [TIME] or [TIME] to [TIME]. [TIME] to [TIME] would be fine. That's tomorrow, right? Yes, that would be fine. All right, tomorrow, [TIME] to [TIME]. All right, so I've got that on the scheduled in for tomorrow morning with our [OCCUPATION], [PERSON_NAME], who, like I said, is highly still and knowledgeable to come out and do that free inspection on behalf of us. In the meantime, let me provide you with this account reference number that I have created here in our system for you. Okay? Ha. Hang on. I have no. Okay. Okay, go ahead. All right, so that reference number for you is [NUMBER_SEQUENCE]. So again, that was [NUMBER_SEQUENCE] andk that is utilized in the fashion that should you have to call back to us for any kind of reason, the reference number will be how we can quickly pull you up. But otherwise, was there anything else that I can do for you this time? All rightty, ma'am, if something would come up the phone 5. Is that correct? So if [PERSON_NAME] was to call you, he will reach out from a local number? More than likelyay. I don't have his number, unfortunately, because we work off a paging system through our software. But he is local to the [LOCATION] area, so he would have a [LOCATION] area code. Okay, well, that's helpful because I have this phone blocking thing on my phone, and if it doesn't recognize the number, it won't let it come through. Understood. So [PHONE_NUMBER], [PHONE_NUMBER] number. I'll know to go ahead and pick it up. Yes, ma'am. All right, well, was there anything else? Okay, and it was between [TIME] and [TIME] tomorrow? Yes, ma'yes. Ma'am. Sounds good. Thank you so much for your help. Yes, ma'am. Thank you so much foring under [ORGANIZATION] [ORGANIZATION]. You have a great day. Thank you. Thank you. Bye."
189,1527,87f888b4213a433fa9620167ac090b4d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/87f888b4213a433fa9620167ac090b4d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90104675,0.9010467533750411,1740.0,3037,3037,1.7454022988505746,198,11,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [VEHICLE_ID]",44,False,88.073,299,147,118,33,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.73-00:02.98] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:03.13-00:05.59] IVR/System: Please hold for the next available [OCCUPATION].
[00:08.54-00:12.21] Unknown: If you'windshield need after we fix your pains.
[00:12.26-00:13.91] Agent: [PERSON_NAME] speaking, how can I help you?
[00:14.38-00:15.86] Customer: Hey, I just got a.
[00:15.92-00:20.84] Customer: I was online, I did an estimate and it was.
[00:21.34-00:27.23] Customer: I was wondering if I could go through with the estimate and set up appointment.
[00:27.88-00:31.70] Agent: No, no problem. What's the phone number that's on that estimate?
[00:32.12-00:33.58] Customer: The phone number going to be [PHONE_NUMBER].
[00:42.20-00:43.39] Agent: All right, let me confirm.
[00:43.41-00:44.53] Agent: Who am I speaking with?
[00:44.95-00:46.45] Customer: This is [PERSON_NAME] [PERSON_NAME]
[00:50.20-00:53.99] Agent: and this is for your [DATE_INTERVAL] [ORGANIZATION] Murano?
[00:54.19-00:56.54] Customer: Yes, ma'am. All right, perfect.
[00:56.60-00:58.04] Agent: Give me one quick second here.
[00:58.07-00:59.41] Agent: Let me just make sure.
[01:00.55-01:07.33] Agent: If I'm not mistaken, it said it was like the ACC was like $[MONEY_AMOUNT] something with like a $[MONEY_AMOUNT] deposit.
[01:09.31-01:10.61] Agent: Let me see here.
[01:11.39-01:12.81] Agent: Hold on one second.
[01:13.55-01:14.59] Customer: Yes, that is correct.
[01:14.65-01:18.77] Agent: I do see a total with taxes in all [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[01:19.14-01:22.23] Customer: Okay, great. So my question now is
[01:23.53-01:24.85] Customer: I don't plan on going through insurance.
[01:24.87-01:26.49] Customer: I just want to get this done because it was.
[01:26.63-01:28.89] Customer: My insurance is like they don't cover it.
[01:28.91-01:30.39] Customer: They don't cover the vandalism.
[01:30.58-01:35.32] Customer: So I mean they do, but they want $[MONEY_AMOUNT] deductible when I told them no, no.
[01:35.37-01:37.22] Agent: Yeah, no, I completely understand you.
[01:37.36-01:45.19] Customer: Right, right. Awesome. So my question to you is it said that on the text message there was like availability for tomorrow morning.
[01:46.08-01:47.38] Agent: Let me check on that.
[01:50.47-01:53.06] Agent: And was there something else you wanted to ask?
[01:54.00-01:59.09] Customer: Yeah, so I'm not very familiar with like the process.
[02:01.92-02:03.64] Customer: I'm not in town.
[02:03.78-02:05.56] Customer: I'm in [LOCATION] actually right now.
[02:05.64-02:16.45] Customer: But my girlfriend has the car and I can give her my credit card information and I can have her drop off the card.
[02:16.51-02:21.31] Customer: Will it be done tomorrow or am I dropping off the card and it will be done in like [DURATION] [DURATION] kind of thing.
[02:22.37-02:23.38] Customer: I will tell you.
[02:23.41-02:32.26] Agent: Just looking at the availability now, currently I don't have an open spot until [DATE] [DATE] [DATE].
[02:33.84-02:39.43] Customer: O. So yeah, no, I mean there's nothing available.
[02:40.44-02:42.53] Customer: No, unfortunately not.
[02:44.68-02:47.17] Agent: I don't have. Everything else is booked up.
[02:47.28-02:51.84] Agent: So we really are booked up all the way until Tuesdaykay in that area.
[02:51.90-02:55.42] Agent: So just make this one second.
[02:55.59-03:01.92] Agent: Right, okay. Yeah, no, yeah, as a matter of fact, hold on one second.
[03:01.98-03:02.97] Agent: Let me check.
[03:05.50-03:07.29] Agent: Hold on, Let me check with the [ORGANIZATION] [ORGANIZATION] right now.
[03:07.34-03:13.40] Agent: Hold on. I do see that there is s one spot open, two spots open actually for Monday.
[03:17.57-03:18.51] Agent: Hold on.
[03:20.25-03:24.50] Agent: And I might have something on [PERSON_NAME], Let me just place you on a quick hold.
[03:24.56-03:30.35] Agent: Let me contact my [OCCUPATION] [OCCUPATION] because it looks like I may have one spot that literally just opened up for Friday.
[03:32.44-03:35.79] Customer: For Friday? Yeah. It wouldn't be tomorrow for sure.
[03:35.84-03:38.63] Customer: I am booked up but there's one that seems to be open for Friday.
[03:38.69-03:46.62] Agent: But before I give you any false hope, let me just make sure that that is accurate what I'LOOKING at and then if you want we can book it for Friday.
[03:47.35-03:49.00] Customer: Friday is what [DURATION]?
[03:49.03-03:50.41] Customer: Tomorrow or next [DURATION]?
[03:51.68-03:54.10] Customer: Oh my. We are Thursday and Thursday already.
[03:54.15-03:56.73] Customer: I so sorry. Im really thinking that we were still Wednesday.
[03:56.84-03:58.69] Customer: So tomorrow? Yes sir.
[03:59.51-04:00.81] Agent: I am so sorry.
[04:01.38-04:04.10] Customer: Yeah, so tomorrow. All right.
[04:04.20-04:05.75] Agent: So you're absolutely right.
[04:06.94-04:08.13] Agent: Let me check on that real quick.
[04:08.15-04:10.88] Customer: Okay, no problem. Thank you.
[04:15.38-04:18.14] IVR/System: If your windshield needs replacing, don't be misled.
[04:18.24-04:23.80] IVR/System: Many companies save money by using cheap windshieldar replacements that could be dangerous if you're in an accident.
[04:23.89-04:31.11] IVR/System: The [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives the carmakers do.
[04:31.22-04:34.82] IVR/System: Glass is a key component in the structural integrity of your vehicle.
[04:34.93-04:37.70] IVR/System: Insist on first quality glass and adhesives.
[04:37.85-04:41.35] IVR/System: [ORGANIZATION] believes your safety is more important than price.
[04:45.29-04:48.07] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[04:48.20-04:51.76] IVR/System: We're the experts at auto, home and business glass replacement.
[04:51.90-04:56.89] IVR/System: You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies.
[04:57.03-05:00.23] IVR/System: And you'll always know the price UPFNT before we start.
[05:00.39-05:05.78] IVR/System: We replace fog, insnulated windows and patio doors, storefronts, entry doors and door closures.
[05:05.88-05:11.20] IVR/System: Tableops, laminated or tempered safety glass Mobile service credit cards accepted.
[05:16.55-05:21.41] IVR/System: Some panes really do require a house call like the panes of glass in your home.
[05:21.54-05:28.14] IVR/System: Call [ORGANIZATION] [ORGANIZATION] If your insulated windows look foggy, temperature changes have affected the seal allowing moisture in.
[05:28.24-05:32.11] IVR/System: We needn't replace the entire window, just the insulated glassass.
[05:32.16-05:38.27] IVR/System: This [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass.
[05:38.38-05:42.39] IVR/System: And we're here when you need us with [DURATION] [DURATION] emergency service.
[05:44.81-05:47.71] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[05:47.86-05:51.24] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[05:51.37-06:00.62] IVR/System: We're accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass, certified [OCCUPATION] and the best guarantees in the business.
[06:00.76-06:08.50] IVR/System: We replace all types of glass for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors.
[06:08.61-06:10.99] IVR/System: Mobile service credit cards accepted.
[06:15.05-06:18.96] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[06:19.00-06:26.32] IVR/System: The windshield helps keep you and the car, supports the roof over your head and even holds the passenger airbag in place for your next windshield.
[06:26.37-06:36.05] IVR/System: Help protect everyone in your car call [OCCUPATION] [OCCUPATION] we recommend original equipment manufacturer quality glass and the same adhesive the car makers use.
[06:36.22-06:40.89] IVR/System: [ORGANIZATION] [ORGANIZATION] fast and friendly service we even handle your insurance claim
[06:44.71-06:47.71] IVR/System: all the [OCCUPATION] [OCCUPATION] will fix your pain.
[06:47.89-07:00.29] IVR/System: We can handle all of your insurance claimes're the quick is cur whenever yours last break last soccer last soccer call us [DURATION] [DURATION] a [DURATION] and we'll be there.
[07:00.44-07:13.05] IVR/System: Your home car or business or anywhere window be at tabletop will take good care of you less [OCCUPATION] [OCCUPATION] [OCCUPATION] call the [OCCUPATION] [OCCUPATION] will fix your pains.
[07:14.94-07:41.13] IVR/System: You can handle all of your insurance claims we're the quick is cure whenever your glass breaks [LOCATION] dor [LOCATION] [OCCUPATION] Call us [DURATION] [DURATION] a [DURATION] and we'll be there your home car a business or anywhere windows ber caableop will take good care of you Last [OCCUPATION] last [OCCUPATION] call the okay, [PERSON_NAME], thank you so much for holding.
[07:41.16-07:46.06] Agent: So I did take that last spot, so I would actually I'm holding it for you.
[07:46.39-07:56.84] Agent: But we would need a payment of at least $[MONEY_AMOUNT], which is a deposit fee that is deducted from your final bill, of course, and then the rest is due once the [OCCUPATION] completes the work.
[07:56.98-07:59.62] Agent: Will you be able to make that payment right now?
[08:00.81-08:02.71] Customer: Can I give you a credit card number over the phone?
[08:03.13-08:06.21] Agent: Yeah, of course. That's not a problemk Give me one second.
[08:06.39-08:10.71] Agent: Let me ask you a question first actually, to wr the part, but
[08:12.89-08:19.54] Customer: I just want to make sure that I'm right because I come back on Sunday from where I'm at and I wanted.
[08:19.57-08:23.17] Customer: I just wanted to clear up any of the questions I might have had.
[08:23.27-08:28.93] Customer: The the car tomorrow objectively is going to be dropped off.
[08:28.96-08:29.54] Customer: Right.
[08:31.44-08:34.45] Customer: When will I receive the car back or when will the car be done?
[08:34.48-08:35.29] Customer: I say
[08:37.36-08:43.34] Customer: same [DURATION] tomorrow. It seems like it's a door glass panel on the right rear.
[08:43.88-08:46.09] Customer: So this is not a vehicle that needs recalibration.
[08:46.16-08:47.40] Customer: It's not like it's the windshield.
[08:47.46-08:51.38] Customer: It is a side door passenger window.
[08:51.97-08:55.02] Customer: Right. Passenger window replace.
[08:55.57-08:57.41] Customer: Exactly. And that's what I have here.
[08:57.47-08:59.66] Agent: I do have that the glass is available.
[09:01.09-09:03.09] Agent: That's what we will be doing tomorrow.
[09:03.21-09:08.30] Agent: And that honestly only takes about [DURATION] [DURATION] [DURATION] same [DURATION].
[09:08.61-09:13.16] Agent: So technically speaking, the person that drops off the car can.
[09:13.30-09:15.23] Customer: Is there a place for them to sit?
[09:16.68-09:24.39] Agent: Well, let me ask you this, actually, you were thinking of dropping off the vehicle because we have it as mobile service.
[09:24.43-09:25.86] Agent: We were going to come to you.
[09:26.79-09:28.75] Customer: Okay. And that's nothing extra?
[09:28.91-09:30.73] Customer: Yeah, that's part of our service.
[09:30.80-09:32.57] Customer: That's nothing extra to you.
[09:32.76-09:37.85] Agent: Where I have and again if we need to update that now, let's do that and it's not a problem.
[09:37.92-09:46.93] Agent: But where I have that we were going to tomorrow is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[09:48.86-09:53.84] Customer: So that changes things a little bit for me because now I know something that I didn't know for.
[09:54.29-09:56.43] Customer: Okay. So can
[09:59.82-10:00.88] Customer: think. Let me think.
[10:02.74-10:07.08] Customer: Does the person I mean obviously have to be somebody present to you know, unlock car everything.
[10:07.58-10:11.98] Customer: Mm. So I will probably.
[10:12.08-10:16.21] Customer: What time. What time was that for tomorrow where you would come to me.
[10:17.83-10:20.26] Agent: Our [OCCUPATION] do work from [TIME] to [TIME].
[10:20.38-10:25.34] Agent: They would be giving you a call technically tomorrow morning to let you know what time they are arriving.
[10:25.52-10:40.23] Agent: We would need someone present or at least a keys present only because even though just in case the car needs to be either moved but also just to make sure that that window after it'installed it is in working manner before that [OCCUPATION] leaves.
[10:40.26-10:42.77] Customer: Of course. So that would be the only thing.
[10:42.80-10:45.01] Customer: But it doesn't matter who exactly is present.
[10:45.04-10:46.50] Customer: It doesn't have to be yourself.
[10:47.00-10:47.86] Customer: Okay.
[10:55.84-10:58.82] Customer: Okay. Can I change the address?
[10:59.27-11:00.39] Agent: Of course you can.
[11:00.51-11:02.07] Agent: Yeah. That's not a problem.
[11:02.25-11:03.58] Agent: What's the new address?
[11:04.20-11:06.22] Customer: The new address is going to be.
[11:07.38-11:08.27] Customer: Let me.
[11:09.93-11:13.00] Customer: So I find I need to look up the address now.
[11:13.41-11:15.86] Customer: Okay. Just give me like one second.
[11:15.89-11:17.50] Agent: I'm sorry, I. Of course.
[11:17.62-11:21.60] Customer: No, no worries. You thought you were coming to us.
[11:22.01-11:23.35] Customer: Exactly. I thought that.
[11:23.42-11:26.63] Customer: Yeah. Not a body shop, but a shop.
[11:26.70-11:27.54] Customer: None to say less.
[11:27.60-11:28.39] Customer: Mm hmm.
[11:29.65-11:31.25] Customer: No, I understand. No, no worries.
[11:31.29-11:33.71] Customer: Take your time. Want to make sure that ye.
[11:33.77-11:36.63] Customer: That we get the correct address to send someone.
[11:36.67-11:39.07] Customer: But. Yeah. I just want you to know that's not anything extra.
[11:39.09-11:46.39] Customer: It's the same. The only thing that may change if it's a changes city and then the taxes would be the only thing that changes.
[11:46.53-11:47.96] Customer: You know, in the amount.
[11:48.12-11:53.64] Customer: Other than that there's no extra charge for mobile like [DURATION] [DURATION] [DURATION] down the road.
[11:53.82-11:57.50] Customer: Oh, okay. If we're still in [LOCATION], it's going to be the same price.
[11:58.11-11:59.45] Customer: Okay. Sweet.
[12:01.02-12:08.12] Customer: I'm sorry, I just have to find out the address and then when I do I'm change I'll tell you the address that way.
[12:13.75-12:16.04] Agent: All right. So let's do
[12:19.38-12:20.12] Agent: right.
[12:53.35-12:54.34] Agent: And thank you for your time.
[12:54.36-12:55.68] Agent: I really appreciate it.
[12:56.14-12:57.95] Agent: No, [PERSON_NAME], that's not a problem.
[12:58.09-12:59.92] Agent: I promise you you're good.
[13:00.62-13:01.86] Agent: I just want to make sure yeah.
[13:01.88-13:03.45] Agent: You're taken care of and.
[13:04.30-13:06.30] Agent: And you have all the information that you need.
[13:06.38-13:07.76] Agent: So no. No worries.
[13:08.54-13:10.37] Customer: Okay. So if I give you a.
[13:11.35-13:16.04] Customer: I don't know like 100% address off the top of my head because it's an apartment.
[13:16.35-13:21.97] Customer: Oay. But if I like I dropped the PIN on where the address is.
[13:22.26-13:25.23] Customer: If I give you that address, they're able to just like find the car, right?
[13:25.26-13:26.64] Customer: If it's like parked outside,
[13:29.26-13:33.00] Customer: that would be. Well, actually, I'm trying to figure that out.
[13:34.78-13:41.04] Customer: Okay. Because you have the apartment complexes address, right?
[13:41.64-13:44.02] Customer: Yeah. I tell you what, am I able to.
[13:44.17-13:44.82] Customer: Can I give you.
[13:44.85-13:49.63] Customer: Can I take one second to maybe put you on hold and call the people that have the address?
[13:49.68-13:51.80] Agent: For sure, of course, yeah, yeah, go ahead.
[13:51.86-13:56.59] Agent: No problem. Yeah, I just want to make sure this is right, not wrong.
[13:57.57-14:00.03] Agent: Yeah, no, of course I'm with you.
[14:00.12-14:01.66] Agent: So. Yeaheah. Go ahead.
[14:04.61-14:05.42] Agent: Okay.
[18:47.42-18:48.44] IVR/System: Hello, ma'
[18:50.01-18:57.27] Customer: yes, I'm here. Okay, so I have the address and can I update the phone number for them to call?
[18:57.32-18:59.18] Customer: Because like I said, it's an apartment.
[18:59.48-19:04.85] Customer: So the address I'm going to give you is the like the middle of the apartment complex.
[19:04.88-19:06.19] Customer: It's not really big, it's kind of small.
[19:06.24-19:10.48] Customer: But you said that they'd be giving a phone call to me, so to speak.
[19:10.66-19:13.87] Customer: Can I change that so they called the right person?
[19:14.55-19:20.97] Agent: Yeah, absolutely. What I'll do is I'll just add your number as a secondary number in case we're not able to reach anyone on the primary.
[19:21.10-19:23.25] Agent: Okay. Okay. Right. Okay.
[19:23.30-19:25.72] Agent: All right. All right, so what is the main number?
[19:26.18-19:29.77] Agent: The main number? Okay, I'll give you that first main number is.
[19:31.66-19:33.09] Agent: Let me find it.
[19:41.05-19:42.55] Agent: All right, so number going to be
[19:51.53-19:54.11] Agent: perfect. And then what's the new address?
[19:54.92-19:59.39] Agent: New address is going to be [LOCATION] [LOCATION].
[19:59.56-20:03.55] Agent: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[20:07.74-20:09.53] Agent: and at [LOCATION] [LOCATION] [LOCATION].
[20:17.62-20:21.72] Agent: Okay. All right, give me one second.
[20:32.57-20:36.13] Agent: [PERSON_NAME], can you spell the street name for me again?
[20:36.23-20:42.74] Customer: Sure. It's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[20:43.64-20:44.59] Agent: Got it.
[21:01.11-21:06.76] Agent: And that's [VEHICLE_ID]. [VEHICLE_ID] to drive.
[21:06.79-21:10.51] Agent: Yes, ma'am. All. And that's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[21:10.59-21:17.21] Agent: [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID], [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID], [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID], [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID], [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID].
[21:17.30-21:18.32] Agent: [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[21:18.43-21:19.68] Agent: [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID].
[21:19.79-21:21.44] Agent: Drive. Yes ma'am.
[21:24.48-21:26.42] Agent: And that's still in [LOCATION].
[21:26.81-21:27.79] Agent: Yes, ma'am.
[21:31.96-21:33.46] Agent: All right, here we go.
[21:45.20-21:46.66] Agent: Okay, got it.
[21:54.74-21:56.24] Agent: Give me second.
[22:03.14-22:07.98] Agent: [LOCATION]. So [LOCATION] is.
[22:08.00-22:11.48] Agent: So change the zip code, not just slightly.
[22:11.55-22:13.37] Agent: We're still in [LOCATION] [LOCATION].
[22:13.66-22:21.38] Agent: Okay. All right, [PERSON_NAME], I do have you our vehicle on schedule for tomorrow.
[22:21.81-22:24.03] Agent: It will be from again, [TIME].
[22:26.96-22:32.22] Agent: So from [TIME] to [TIME] I have the new address of [LOCATION] [LOCATION] [LOCATION].
[22:32.77-22:34.22] Customer: Or will it be in the morning?
[22:36.85-22:38.06] Customer: Do you know what time?
[22:38.17-22:39.18] Customer: Or is it any time?
[22:39.25-22:40.55] Customer: No, I don't know yet.
[22:40.72-22:44.38] Agent: Get it all gets assigned tonight, for example,
[22:45.62-22:59.04] Agent: and then tomorrow morning, once the [OCCUPATION] has all their jobs, he does stop by it that kind of along their route, they do leave the shop in [LOCATION] with all the glass and everything that they need.
[22:59.73-23:09.62] Agent: So I would say most likely looking at the area, it might be a little bit more in the afternoon, but you'll know the more accurate time of arrival in the morning.
[23:09.72-23:11.60] Agent: So they will be calling the number.
[23:12.04-23:13.49] Agent: Yes, they will call
[23:16.19-23:18.69] Agent: [PHONE_NUMBER] and give them the time of arrival.
[23:18.84-23:25.58] Agent: That's also the number that they're going to send a text tonight just confirming tomorrow's appointment.
[23:26.43-23:31.80] Agent: Okay. Okay. So all I would need now just to confirm the schedule.
[23:31.84-23:33.06] Agent: Yes. Is the $[MONEY_AMOUNT].
[23:33.19-23:36.00] Agent: [MONEY_AMOUNT]. Okay, I'm going to get that for you.
[23:36.02-23:36.60] Agent: Just give me one second.
[23:36.62-23:38.46] Agent: I have to run out to the car and grab my wallet.
[23:38.53-23:39.98] Agent: Ye. Go ahead.
[24:06.11-24:11.33] Customer: And will the same credit card be used or will I have to give them another credit card on site?
[24:12.14-24:15.62] Agent: No, it could be any card on site, as long as it's card or cash.
[24:15.70-24:18.01] Agent: We just don't accept personal checks.
[24:19.46-24:30.48] Customer: Personal check. Okay, so but if I give you the card I'm about to give you, am I able to use the same card as on site?
[24:31.79-24:36.41] Agent: Of course, I can always note that and have them use the same card.
[24:36.46-24:37.57] Agent: That's not a problem.
[24:38.03-24:43.64] Customer: Okay, so the people that I'm leaving the car with today don't have to give them any credit card information?
[24:44.38-24:50.31] Agent: No. We can go ahead and run your card as long as you of course, give us approval like you just said over the phone.
[24:50.41-24:51.29] Agent: We're fine with that.
[24:51.34-24:55.12] Agent: Right. Okay. Are you ready for the card number?
[24:55.59-24:57.64] Agent: Yes. What type of card is it?
[24:58.26-25:02.12] Agent: Visa. Maercardd? Visa. What's the name on the card?
[25:02.58-25:06.37] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME].
[25:06.43-25:10.12] Customer: Last name spell [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION].
[25:10.73-25:14.12] Agent: Okay, and you said it was the middle initial [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], right?
[25:14.49-25:20.28] Agent: Yes. Okay. All right, [PERSON_NAME], I'm ready for the card number,
[25:35.68-25:36.90] Agent: expiration date,
[25:42.68-25:43.79] Agent: security code
[25:47.44-25:48.98] Agent: and the billing Z code.
[25:49.92-25:51.55] Agent: [LOCATION].
[25:54.88-25:56.02] Agent: Give that to me one more time.
[25:56.07-26:01.86] Agent: [LOCATION]. Perfect. Okay,
[26:05.99-26:07.62] Agent: give me just one moment.
[26:19.24-26:29.11] Agent: And [PERSON_NAME], I just wanted to confirm the email address that I have for you, which is where I'm going to be sending you the transaction details of today's Payment and tomorrow is [PERSON_NAME].
[26:29.77-26:31.51] Agent: So basically your first name.
[26:33.92-26:37.82] Agent: Yes, ma'am. Perfect. Okay, Just give me one moment.
[26:37.85-26:40.14] Agent: Im processing that $[MONEY_AMOUNT] payment.
[27:20.37-27:24.39] Agent: All right. So that $[MONEY_AMOUNT] was processed.
[27:24.48-27:27.29] Agent: So you should be receiving that receipt momentarily.
[27:27.37-27:29.28] Agent: And again, you're on schedule.
[27:29.30-27:36.37] Agent: Your vehicle is on schedule for that replacement of that door window tomorrow between [TIME] and [TIME].
[27:36.46-27:44.30] Agent: But again, remember, they will be giving the number that you gave me the primary number of call, letting them know what time that they will be arriving.
[27:44.40-27:47.20] Agent: We're going to go ahead, use your SIM card,
[27:48.46-27:55.68] Agent: hopefully. To be honest with you, I can't guarantee it might be done most likely, but probably be [TIME] [TIME].
[27:56.51-27:57.90] Customer: I'm asking about the phone call.
[27:57.94-27:59.16] Customer: Will that be done in the morning?
[28:00.53-28:05.03] Customer: Yes. I'm sorry, Sorry, I thought you were saying the service itself, I'm like calculating the routes.
[28:05.12-28:07.00] Customer: I'm going to go with [TIME] [TIME].
[28:07.10-28:10.85] Customer: Yes, the phone call just confirming the time of arrival will be in the morning.
[28:10.92-28:13.14] Customer: Yes. Okay. All right.
[28:13.17-28:17.02] Agent: Thank you. And you'very tomorrow course in the afternoon.
[28:17.17-28:18.05] Customer: I have everything from you.
[28:18.07-28:19.22] Agent: You have everything from me?
[28:19.81-28:21.07] Customer: Yeah, I have everything.
[28:21.16-28:27.22] Agent: And as a matter of fact, what I'm going to go ahead and do as well is the number you're calling me from right now.
[28:29.01-28:31.60] Agent: [PHONE_NUMBER] [PHONE_NUMBER]. That is your cell phone, right?
[28:31.78-28:32.72] Customer: This is my cell phone?
[28:32.74-28:34.57] Agent: Yes, ma'am. Okay, perfect.
[28:34.61-28:39.04] Agent: So what I'm going to do is just send you a quick text just confirming tomorrow's appointment.
[28:39.18-28:44.35] Agent: I'm also going to send you a work order number in case you ever need to reference it or call for any questions.
[28:45.05-28:46.93] Agent: And yeah, you're all set for tomorrow.
[28:46.99-28:48.51] Agent: We'll take care of that for you.
[28:49.09-28:49.84] Customer: Thank you so much.
[28:49.86-28:51.22] Customer: I really appreciate your time.
[28:51.57-28:52.83] Agent: Of course. Thank you.
[28:52.92-28:54.51] Agent: Have a good [DURATION] and take care.
[28:54.96-28:56.12] Customer: You too. Have a good one.
[28:56.20-28:57.22] Customer: Thank you. You too.
[28:57.29-28:57.85] Customer: Bye. Byee Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. If you'windshield need after we fix your pains. [PERSON_NAME] speaking, how can I help you? Hey, I just got a. I was online, I did an estimate and it was. I was wondering if I could go through with the estimate and set up appointment. No, no problem. What's the phone number that's on that estimate? The phone number going to be [PHONE_NUMBER]. All right, let me confirm. Who am I speaking with? Th","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. If you'windshield need after we fix your pains. [PERSON_NAME] speaking, how can I help you? Hey, I just got a. I was online, I did an estimate and it was. I was wondering if I could go through with the estimate and set up appointment. No, no problem. What's the phone number that's on that estimate? The phone number going to be [PHONE_NUMBER]. All right, let me confirm. Who am I speaking with? This is [PERSON_NAME] [PERSON_NAME] and this is for your [DATE_INTERVAL] [ORGANIZATION] Murano? Yes, ma'am. All right, perfect. Give me one quick second here. Let me just make sure. If I'm not mistaken, it said it was like the ACC was like $[MONEY_AMOUNT] something with like a $[MONEY_AMOUNT] deposit. Let me see here. Hold on one second. Yes, that is correct. I do see a total with taxes in all [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay, great. So my question now is I don't plan on going through insurance. I just want to get this done because it was. My insurance is like they don't cover it. They don't cover the vandalism. So I mean they do, but they want $[MONEY_AMOUNT] deductible when I told them no, no. Yeah, no, I completely understand you. Right, right. Awesome. So my question to you is it said that on the text message there was like availability for tomorrow morning. Let me check on that. And was there something else you wanted to ask? Yeah, so I'm not very familiar with like the process. I'm not in town. I'm in [LOCATION] actually right now. But my girlfriend has the car and I can give her my credit card information and I can have her drop off the card. Will it be done tomorrow or am I dropping off the card and it will be done in like [DURATION] [DURATION] kind of thing. I will tell you. Just looking at the availability now, currently I don't have an open spot until [DATE] [DATE] [DATE]. O. So yeah, no, I mean there's nothing available. No, unfortunately not. I don't have. Everything else is booked up. So we really are booked up all the way until Tuesdaykay in that area. So just make this one second. Right, okay. Yeah, no, yeah, as a matter of fact, hold on one second. Let me check. Hold on, Let me check with the [ORGANIZATION] [ORGANIZATION] right now. Hold on. I do see that there is s one spot open, two spots open actually for Monday. Hold on. And I might have something on [PERSON_NAME], Let me just place you on a quick hold. Let me contact my [OCCUPATION] [OCCUPATION] because it looks like I may have one spot that literally just opened up for Friday. For Friday? Yeah. It wouldn't be tomorrow for sure. I am booked up but there's one that seems to be open for Friday. But before I give you any false hope, let me just make sure that that is accurate what I'LOOKING at and then if you want we can book it for Friday. Friday is what [DURATION]? Tomorrow or next [DURATION]? Oh my. We are Thursday and Thursday already. I so sorry. Im really thinking that we were still Wednesday. So tomorrow? Yes sir. I am so sorry. Yeah, so tomorrow. All right. So you're absolutely right. Let me check on that real quick. Okay, no problem. Thank you. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshieldar replacements that could be dangerous if you're in an accident. The [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives the carmakers do. Glass is a key component in the structural integrity of your vehicle. Insist on first quality glass and adhesives. [ORGANIZATION] believes your safety is more important than price. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We're the experts at auto, home and business glass replacement. You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies. And you'll always know the price UPFNT before we start. We replace fog, insnulated windows and patio doors, storefronts, entry doors and door closures. Tableops, laminated or tempered safety glass Mobile service credit cards accepted. Some panes really do require a house call like the panes of glass in your home. Call [ORGANIZATION] [ORGANIZATION] If your insulated windows look foggy, temperature changes have affected the seal allowing moisture in. We needn't replace the entire window, just the insulated glassass. This [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass. And we're here when you need us with [DURATION] [DURATION] emergency service. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We'll fix it fast and handle the insurance paperwork for you. We're accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass, certified [OCCUPATION] and the best guarantees in the business. We replace all types of glass for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors. Mobile service credit cards accepted. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you and the car, supports the roof over your head and even holds the passenger airbag in place for your next windshield. Help protect everyone in your car call [OCCUPATION] [OCCUPATION] we recommend original equipment manufacturer quality glass and the same adhesive the car makers use. [ORGANIZATION] [ORGANIZATION] fast and friendly service we even handle your insurance claim all the [OCCUPATION] [OCCUPATION] will fix your pain. We can handle all of your insurance claimes're the quick is cur whenever yours last break last soccer last soccer call us [DURATION] [DURATION] a [DURATION] and we'll be there. Your home car or business or anywhere window be at tabletop will take good care of you less [OCCUPATION] [OCCUPATION] [OCCUPATION] call the [OCCUPATION] [OCCUPATION] will fix your pains. You can handle all of your insurance claims we're the quick is cure whenever your glass breaks [LOCATION] dor [LOCATION] [OCCUPATION] Call us [DURATION] [DURATION] a [DURATION] and we'll be there your home car a business or anywhere windows ber caableop will take good care of you Last [OCCUPATION] last [OCCUPATION] call the okay, [PERSON_NAME], thank you so much for holding. So I did take that last spot, so I would actually I'm holding it for you. But we would need a payment of at least $[MONEY_AMOUNT], which is a deposit fee that is deducted from your final bill, of course, and then the rest is due once the [OCCUPATION] completes the work. Will you be able to make that payment right now? Can I give you a credit card number over the phone? Yeah, of course. That's not a problemk Give me one second. Let me ask you a question first actually, to wr the part, but I just want to make sure that I'm right because I come back on Sunday from where I'm at and I wanted. I just wanted to clear up any of the questions I might have had. The the car tomorrow objectively is going to be dropped off. Right. When will I receive the car back or when will the car be done? I say same [DURATION] tomorrow. It seems like it's a door glass panel on the right rear. So this is not a vehicle that needs recalibration. It's not like it's the windshield. It is a side door passenger window. Right. Passenger window replace. Exactly. And that's what I have here. I do have that the glass is available. That's what we will be doing tomorrow. And that honestly only takes about [DURATION] [DURATION] [DURATION] same [DURATION]. So technically speaking, the person that drops off the car can. Is there a place for them to sit? Well, let me ask you this, actually, you were thinking of dropping off the vehicle because we have it as mobile service. We were going to come to you. Okay. And that's nothing extra? Yeah, that's part of our service. That's nothing extra to you. Where I have and again if we need to update that now, let's do that and it's not a problem. But where I have that we were going to tomorrow is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. So that changes things a little bit for me because now I know something that I didn't know for. Okay. So can think. Let me think. Does the person I mean obviously have to be somebody present to you know, unlock car everything. Mm. So I will probably. What time. What time was that for tomorrow where you would come to me. Our [OCCUPATION] do work from [TIME] to [TIME]. They would be giving you a call technically tomorrow morning to let you know what time they are arriving. We would need someone present or at least a keys present only because even though just in case the car needs to be either moved but also just to make sure that that window after it'installed it is in working manner before that [OCCUPATION] leaves. Of course. So that would be the only thing. But it doesn't matter who exactly is present. It doesn't have to be yourself. Okay. Okay. Can I change the address? Of course you can. Yeah. That's not a problem. What's the new address? The new address is going to be. Let me. So I find I need to look up the address now. Okay. Just give me like one second. I'm sorry, I. Of course. No, no worries. You thought you were coming to us. Exactly. I thought that. Yeah. Not a body shop, but a shop. None to say less. Mm hmm. No, I understand. No, no worries. Take your time. Want to make sure that ye. That we get the correct address to send someone. But. Yeah. I just want you to know that's not anything extra. It's the same. The only thing that may change if it's a changes city and then the taxes would be the only thing that changes. You know, in the amount. Other than that there's no extra charge for mobile like [DURATION] [DURATION] [DURATION] down the road. Oh, okay. If we're still in [LOCATION], it's going to be the same price. Okay. Sweet. I'm sorry, I just have to find out the address and then when I do I'm change I'll tell you the address that way. All right. So let's do right. And thank you for your time. I really appreciate it. No, [PERSON_NAME], that's not a problem. I promise you you're good. I just want to make sure yeah. You're taken care of and. And you have all the information that you need. So no. No worries. Okay. So if I give you a. I don't know like 100% address off the top of my head because it's an apartment. Oay. But if I like I dropped the PIN on where the address is. If I give you that address, they're able to just like find the car, right? If it's like parked outside, that would be. Well, actually, I'm trying to figure that out. Okay. Because you have the apartment complexes address, right? Yeah. I tell you what, am I able to. Can I give you. Can I take one second to maybe put you on hold and call the people that have the address? For sure, of course, yeah, yeah, go ahead. No problem. Yeah, I just want to make sure this is right, not wrong. Yeah, no, of course I'm with you. So. Yeaheah. Go ahead. Okay. Hello, ma' yes, I'm here. Okay, so I have the address and can I update the phone number for them to call? Because like I said, it's an apartment. So the address I'm going to give you is the like the middle of the apartment complex. It's not really big, it's kind of small. But you said that they'd be giving a phone call to me, so to speak. Can I change that so they called the right person? Yeah, absolutely. What I'll do is I'll just add your number as a secondary number in case we're not able to reach anyone on the primary. Okay. Okay. Right. Okay. All right. All right, so what is the main number? The main number? Okay, I'll give you that first main number is. Let me find it. All right, so number going to be perfect. And then what's the new address? New address is going to be [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] and at [LOCATION] [LOCATION] [LOCATION]. Okay. All right, give me one second. [PERSON_NAME], can you spell the street name for me again? Sure. It's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Got it. And that's [VEHICLE_ID]. [VEHICLE_ID] to drive. Yes, ma'am. All. And that's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID], [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID], [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID], [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID], [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID]. [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID]. Drive. Yes ma'am. And that's still in [LOCATION]. Yes, ma'am. All right, here we go. Okay, got it. Give me second. [LOCATION]. So [LOCATION] is. So change the zip code, not just slightly. We're still in [LOCATION] [LOCATION]. Okay. All right, [PERSON_NAME], I do have you our vehicle on schedule for tomorrow. It will be from again, [TIME]. So from [TIME] to [TIME] I have the new address of [LOCATION] [LOCATION] [LOCATION]. Or will it be in the morning? Do you know what time? Or is it any time? No, I don't know yet. Get it all gets assigned tonight, for example, and then tomorrow morning, once the [OCCUPATION] has all their jobs, he does stop by it that kind of along their route, they do leave the shop in [LOCATION] with all the glass and everything that they need. So I would say most likely looking at the area, it might be a little bit more in the afternoon, but you'll know the more accurate time of arrival in the morning. So they will be calling the number. Yes, they will call [PHONE_NUMBER] and give them the time of arrival. That's also the number that they're going to send a text tonight just confirming tomorrow's appointment. Okay. Okay. So all I would need now just to confirm the schedule. Yes. Is the $[MONEY_AMOUNT]. [MONEY_AMOUNT]. Okay, I'm going to get that for you. Just give me one second. I have to run out to the car and grab my wallet. Ye. Go ahead. And will the same credit card be used or will I have to give them another credit card on site? No, it could be any card on site, as long as it's card or cash. We just don't accept personal checks. Personal check. Okay, so but if I give you the card I'm about to give you, am I able to use the same card as on site? Of course, I can always note that and have them use the same card. That's not a problem. Okay, so the people that I'm leaving the car with today don't have to give them any credit card information? No. We can go ahead and run your card as long as you of course, give us approval like you just said over the phone. We're fine with that. Right. Okay. Are you ready for the card number? Yes. What type of card is it? Visa. Maercardd? Visa. What's the name on the card? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Last name spell [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION]. Okay, and you said it was the middle initial [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], right? Yes. Okay. All right, [PERSON_NAME], I'm ready for the card number, expiration date, security code and the billing Z code. [LOCATION]. Give that to me one more time. [LOCATION]. Perfect. Okay, give me just one moment. And [PERSON_NAME], I just wanted to confirm the email address that I have for you, which is where I'm going to be sending you the transaction details of today's Payment and tomorrow is [PERSON_NAME]. So basically your first name. Yes, ma'am. Perfect. Okay, Just give me one moment. Im processing that $[MONEY_AMOUNT] payment. All right. So that $[MONEY_AMOUNT] was processed. So you should be receiving that receipt momentarily. And again, you're on schedule. Your vehicle is on schedule for that replacement of that door window tomorrow between [TIME] and [TIME]. But again, remember, they will be giving the number that you gave me the primary number of call, letting them know what time that they will be arriving. We're going to go ahead, use your SIM card, hopefully. To be honest with you, I can't guarantee it might be done most likely, but probably be [TIME] [TIME]. I'm asking about the phone call. Will that be done in the morning? Yes. I'm sorry, Sorry, I thought you were saying the service itself, I'm like calculating the routes. I'm going to go with [TIME] [TIME]. Yes, the phone call just confirming the time of arrival will be in the morning. Yes. Okay. All right. Thank you. And you'very tomorrow course in the afternoon. I have everything from you. You have everything from me? Yeah, I have everything. And as a matter of fact, what I'm going to go ahead and do as well is the number you're calling me from right now. [PHONE_NUMBER] [PHONE_NUMBER]. That is your cell phone, right? This is my cell phone? Yes, ma'am. Okay, perfect. So what I'm going to do is just send you a quick text just confirming tomorrow's appointment. I'm also going to send you a work order number in case you ever need to reference it or call for any questions. And yeah, you're all set for tomorrow. We'll take care of that for you. Thank you so much. I really appreciate your time. Of course. Thank you. Have a good [DURATION] and take care. You too. Have a good one. Thank you. You too. Bye. Byee Bye."
190,819,43fd82640e1846a196ea163d98cbad55,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/43fd82640e1846a196ea163d98cbad55_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90938413,0.9093841022280471,432.0,763,763,1.7662037037037037,35,7,"[DATE_INTERVAL], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [VEHICLE_ID]",44,False,88.07,81,47,33,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.97-00:06.01] IVR/System: To ensure the highest level of customer service this well, [OCCUPATION], we fix your pains.
[00:06.07-00:08.29] Agent: This is [PERSON_NAME]. Hi.
[00:08.39-00:13.71] Customer: I wanted to get a cash price estimate on a windshield for our car.
[00:14.46-00:17.00] Agent: Okay, one second please.
[00:23.14-00:25.32] Agent: What year, making, model is it?
[00:25.52-00:30.45] Customer: It's a [DATE_INTERVAL] [ORGANIZATION] Sorento S
[00:32.08-00:33.22] Agent: as in Sam.
[00:42.76-00:47.46] Customer: Okay. My choices are only just a [DATE_INTERVAL] [ORGANIZATION] SorentO four door utility.
[00:47.51-00:48.53] Agent: Is that correct?
[00:50.40-00:53.31] Customer: SUV? Yes. Yes. Okay.
[00:53.73-01:01.12] Customer: Do you know by chance if you have the lane departure warning system and the forward collision alert and all those different.
[01:01.41-01:03.78] Agent: Yes. Specialty things you do?
[01:03.96-01:08.95] Customer: Ye. Okay. What about a condensation sensor on your windshield?
[01:10.38-01:11.92] Customer: I don't know what that is.
[01:12.30-01:14.86] Agent: Okay. Do you have the VIN number?
[01:15.02-01:18.27] Customer: Yes. Okay, I'mnna write that down.
[01:18.33-01:20.53] Agent: We'll check. Oay what is that?
[01:21.28-01:46.34] Customer: [VEHICLE_ID] [VEHICLE_ID] l4lc9mg041383/flammay
[01:47.89-01:49.90] Agent: you run that and see what it comes up with.
[01:49.93-01:51.94] Agent: That does help us narrow it down.
[01:52.25-01:55.30] Agent: Okay, bear with me a minute.
[01:55.37-01:57.03] Agent: I'GET back to that screen.
[02:22.94-02:25.75] Agent: Excus me. It's looking for it.
[02:25.82-02:27.67] Agent: So I apologize for the wa.
[02:27.85-02:28.81] Customer: That's fine.
[02:30.71-02:40.33] Customer: It does have like, you know where the rear view mirror is right behind that there's a big black like that's what's holding the real view mirror to the glass.
[02:40.39-02:42.99] Customer: I think it's kind of a big square black thing.
[02:43.65-02:48.09] Customer: Little box thing. Yeah, not quite a box, but more like plastic.
[02:48.12-02:50.32] Customer: I mean like vinyl looking stuff.
[02:50.37-02:57.53] Customer: I don't know. And it also has like a black all way the top.
[02:57.59-02:59.29] Customer: I think it's for the sun, like a visor.
[02:59.35-03:00.88] Customer: But it's not in the glass.
[03:00.93-03:02.10] Customer: It's on the glass.
[03:02.26-03:05.06] Customer: That's how we bought it and I love that.
[03:05.15-03:15.25] Agent: So if you guys have that would tell me according to the VIN number that it does have the condensation sensor, which would be what you're talking about.
[03:15.71-03:18.09] Agent: Okay. So one minute.
[03:25.75-03:28.00] Agent: It doesn't look like we can get it from that [OCCUPATION].
[03:28.03-03:30.21] Agent: I'm going to have to go look at one of our others.
[03:31.06-03:36.00] Agent: I think it's because it's too new of a vehicle, but one second.
[03:50.87-03:53.66] Agent: O that one doesn't have it either.
[03:53.76-03:56.44] Agent: So let me check one other option.
[04:11.31-04:13.15] Agent: It does look like we can get it.
[04:13.19-04:14.25] Agent: So hold on.
[04:21.35-04:23.73] Agent: It may not be quite this much.
[04:23.90-04:29.42] Agent: I'm going to give you the though and I'd rather overprice it to you and then underice.
[04:29.71-04:39.27] Agent: Okay. You know what I'm saying that way because it does have some other options here and I would need to double check with the owner here to make sure I have the Right.
[04:39.31-04:41.69] Agent: One but one minute.
[04:54.45-04:57.24] Customer: Oops, my calculator doesn't want to work either.
[05:01.81-05:04.63] Agent: And would you be here bringing that to our shop?
[05:05.81-05:07.51] Customer: Do you have a mobile thing?
[05:08.01-05:16.70] Agent: We do but the problem with that is because this is a foreign vehicle and it's going to have to be recalibrated that actually be done in our shop.
[05:16.88-05:18.03] Customer: That's fine. I can do that.
[05:18.06-05:21.01] Customer: I can just drop it off too it if I have to.
[05:21.18-05:22.05] Agent: Let me run this.
[05:22.11-05:23.42] Agent: I think you're by buying house.
[05:23.50-05:26.12] Agent: Are you on the [LOCATION] [LOCATION] is is the one.
[05:26.17-05:31.83] Agent: Yep. Yeah. Okay, I'm in have lock so'be [MONEY_AMOUNT] [MONEY_AMOUNT] plus tax.
[05:32.13-05:35.10] Agent: And like I said it may be just a tad bit cheaper.
[05:35.20-05:38.36] Agent: But this is the higher end that I'm telling you.
[05:38.74-05:43.89] Customer: Okay, well I'll go ahead and I can make an appointment.
[05:44.75-05:46.62] Agent: Yeah. What's your name?
[05:47.92-05:51.89] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[05:53.44-06:00.45] Customer: and my last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and what's a good callback number?
[06:10.65-06:11.80] Agent: And what's your address?
[06:11.85-06:12.48] Customer: [PERSON_NAME]
[06:14.33-06:20.83] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME]
[06:24.25-06:26.39] Agent: okay. And zip code?
[06:26.77-06:28.56] Customer: [LOCATION].
[06:30.25-06:33.21] Agent: Okay, let me double check with him when he gets back in.
[06:33.23-06:34.01] Agent: He is out in the shop.
[06:34.06-06:37.44] Agent: I just want to make sure that I have prices right for you.
[06:37.57-06:40.43] Agent: But like I said what I did price would be on the higher end.
[06:40.57-06:43.08] Agent: It may be just a tad bit cheaper.
[06:43.43-06:46.08] Customer: Okay. It's okay. I just.
[06:46.79-06:50.23] Customer: Just freaked me. I didn't know how much this is going to cost so I'm okay.
[06:50.29-06:53.19] Customer: And we're going to pay cash because I don't want to do our insurance.
[06:53.23-06:57.62] Agent: I don'tay. Do you want me to go ahead and order it or.
[06:57.75-06:59.38] Agent: I'll tell you what, let me.
[06:59.52-07:05.26] Agent: Well, let me check with him and make sure that I do have this all correct and then I'll give you a call back and we'll get that set up.
[07:05.31-07:08.14] Customer: Okay. Okay, awesome. Thank you so much.
[07:08.28-07:09.54] Agent: Ye, no problem. Bye.","To ensure the highest level of customer service this well, [OCCUPATION], we fix your pains. This is [PERSON_NAME]. Hi. I wanted to get a cash price estimate on a windshield for our car. Okay, one second please. What year, making, model is it? It's a [DATE_INTERVAL] [ORGANIZATION] Sorento S as in Sam. Okay. My choices are only just a [DATE_INTERVAL] [ORGANIZATION] SorentO four door utility. Is that correct? SUV? Yes. Yes. Okay. Do you know by chance if you have the lane departure warning system a","To ensure the highest level of customer service this well, [OCCUPATION], we fix your pains. This is [PERSON_NAME]. Hi. I wanted to get a cash price estimate on a windshield for our car. Okay, one second please. What year, making, model is it? It's a [DATE_INTERVAL] [ORGANIZATION] Sorento S as in Sam. Okay. My choices are only just a [DATE_INTERVAL] [ORGANIZATION] SorentO four door utility. Is that correct? SUV? Yes. Yes. Okay. Do you know by chance if you have the lane departure warning system and the forward collision alert and all those different. Yes. Specialty things you do? Ye. Okay. What about a condensation sensor on your windshield? I don't know what that is. Okay. Do you have the VIN number? Yes. Okay, I'mnna write that down. We'll check. Oay what is that? [VEHICLE_ID] [VEHICLE_ID] l4lc9mg041383/flammay you run that and see what it comes up with. That does help us narrow it down. Okay, bear with me a minute. I'GET back to that screen. Excus me. It's looking for it. So I apologize for the wa. That's fine. It does have like, you know where the rear view mirror is right behind that there's a big black like that's what's holding the real view mirror to the glass. I think it's kind of a big square black thing. Little box thing. Yeah, not quite a box, but more like plastic. I mean like vinyl looking stuff. I don't know. And it also has like a black all way the top. I think it's for the sun, like a visor. But it's not in the glass. It's on the glass. That's how we bought it and I love that. So if you guys have that would tell me according to the VIN number that it does have the condensation sensor, which would be what you're talking about. Okay. So one minute. It doesn't look like we can get it from that [OCCUPATION]. I'm going to have to go look at one of our others. I think it's because it's too new of a vehicle, but one second. O that one doesn't have it either. So let me check one other option. It does look like we can get it. So hold on. It may not be quite this much. I'm going to give you the though and I'd rather overprice it to you and then underice. Okay. You know what I'm saying that way because it does have some other options here and I would need to double check with the owner here to make sure I have the Right. One but one minute. Oops, my calculator doesn't want to work either. And would you be here bringing that to our shop? Do you have a mobile thing? We do but the problem with that is because this is a foreign vehicle and it's going to have to be recalibrated that actually be done in our shop. That's fine. I can do that. I can just drop it off too it if I have to. Let me run this. I think you're by buying house. Are you on the [LOCATION] [LOCATION] is is the one. Yep. Yeah. Okay, I'm in have lock so'be [MONEY_AMOUNT] [MONEY_AMOUNT] plus tax. And like I said it may be just a tad bit cheaper. But this is the higher end that I'm telling you. Okay, well I'll go ahead and I can make an appointment. Yeah. What's your name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and my last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and what's a good callback number? And what's your address? [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] okay. And zip code? [LOCATION]. Okay, let me double check with him when he gets back in. He is out in the shop. I just want to make sure that I have prices right for you. But like I said what I did price would be on the higher end. It may be just a tad bit cheaper. Okay. It's okay. I just. Just freaked me. I didn't know how much this is going to cost so I'm okay. And we're going to pay cash because I don't want to do our insurance. I don'tay. Do you want me to go ahead and order it or. I'll tell you what, let me. Well, let me check with him and make sure that I do have this all correct and then I'll give you a call back and we'll get that set up. Okay. Okay, awesome. Thank you so much. Ye, no problem. Bye."
191,115,0c0af2b2fdc24cfb8646d9ae197c669f,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/0c0af2b2fdc24cfb8646d9ae197c669f_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9144457,0.9144457209302326,295.0,645,645,2.1864406779661016,49,9,"[DURATION], [LOCATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.059,65,37,27,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.97-00:02.21] IVR/System: [ORGANIZATION] [ORGANIZATION] by [PERSON_NAME] [PERSON_NAME].
[00:02.29-00:04.08] Agent: This is [PERSON_NAME]. How may I help you?
[00:04.66-00:06.79] Customer: Hi. I need to get some carpets cleaned.
[00:07.09-00:09.43] Agent: All right. And have you used this before?
[00:09.58-00:13.96] Agent: I have not. Okay, what is the zip code where you're located?
[00:14.38-00:16.20] Customer: [LOCATION].
[00:18.21-00:21.27] Agent: And what are the areas you're wanting to have cleaned?
[00:21.82-00:27.05] Customer: I have three bedrooms, a stairway, the hallway.
[00:27.48-00:33.34] Agent: All right. And any issues or concerns other than just needing carpets cleaned?
[00:34.52-00:36.08] Customer: I mean, the carpets are.
[00:36.16-00:37.95] Customer: They're probably [DURATION] years old at this point.
[00:37.99-00:40.02] Customer: They've never been cleaned before, so.
[00:40.19-00:40.98] Agent: Okay,
[00:42.35-00:44.38] Customer: there's some. There's some pet areas that are.
[00:44.43-00:46.67] Customer: That are a problem on the stairwell landing.
[00:46.85-00:49.01] Agent: Okay. From a dog or a cat?
[00:49.20-00:51.34] Customer: Dog, dog.
[00:55.95-01:00.45] Agent: All right. And are you looking for a particular [DURATION] or time or just what we have?
[01:00.48-01:02.79] Customer: First available? Yeah, first available.
[01:02.81-01:04.22] Customer: Do you have time this [DURATION]?
[01:04.95-01:06.52] Agent: I can look and see.
[01:06.62-01:11.62] Agent: We do have a [OCCUPATION] that is on vacation, so we're a little stacked in here.
[01:11.67-01:13.89] Agent: But I can look to see what I have.
[01:14.36-01:15.83] Customer: If you don't, that's fine.
[01:16.00-01:17.29] Agent: First available was fin.
[01:17.47-01:20.86] Customer: Yeah, I can do Thursday.
[01:21.25-01:27.19] Customer: I can do a window of arrival between [TIME] and [TIME].
[01:27.61-01:29.98] Customer: Oh, awesome. How long does it typically take?
[01:32.56-01:36.57] Agent: You're probably looking at [DURATION] [DURATION], give or take.
[01:36.71-01:44.06] Agent: If he needs to do some [MEDICAL_PROCESS] [MEDICAL_PROCESS] for that stair landing, probably about [DURATION] [DURATION].
[01:44.89-01:45.98] Customer: Yeah. Oay
[01:47.28-01:50.29] Agent: y Do you want to take that [TIME] to [TIME]?
[01:50.39-01:51.33] Customer: Yeah, let's do that.
[01:51.36-01:53.03] Agent: Okay. All right.
[01:55.28-01:58.58] Agent: And your name? My name is [PERSON_NAME] [PERSON_NAME].
[02:00.89-02:07.34] Customer: And the address we're going to be going to, it'll be [LOCATION] [LOCATION] [LOCATION].
[02:09.81-02:14.39] Customer: If you can note that there, it's not marked with [LOCATION] [LOCATION].
[02:14.42-02:23.75] Customer: It's a duplex. The [LOCATION] side is marked, but the [LOCATION] side does not have an address on it is
[02:25.41-02:26.24] Customer: marked
[02:28.85-02:32.10] Customer: [LOCATION] is not marked.
[02:32.20-02:32.96] Agent: All right.
[02:36.50-02:39.63] Agent: All right. And the best number we can reach you.
[02:40.18-02:56.16] Agent: [PHONE_NUMBER]. All right, well, we've got you all set then for Thursday with an arrival time between [TIME] and [TIME].
[02:56.66-03:04.24] Agent: We'give you a reminder text the [DURATION] before and then we will give you a call on Thursday when the [OCCUPATION] is headed your way.
[03:04.69-03:08.18] Customer: Are you guys able to do a ballpark estimate via information?
[03:08.28-03:14.88] Agent: Yeah, with what you've given me, we consider any area up to 200 square feet as [TIME] room.
[03:15.03-03:18.00] Agent: Stairs are also considered [TIME] room.
[03:18.18-03:21.22] Agent: So you roughly have about [TIME] and a half rooms.
[03:21.51-03:26.34] Agent: Right now we're doing a special of two rooms or more for [MONEY_AMOUNT] per room.
[03:26.51-03:31.53] Agent: So just for the basic carpet cleaning, you're looking at $[MONEY_AMOUNT], [MONEY_AMOUNT].
[03:32.68-03:41.09] Agent: And once he's there, he'also do a free pet analysis just to locate those areas on that stair landing that you have concerned about.
[03:41.27-03:45.59] Agent: We do have a product called Pert, which is our pet urine [MEDICAL_PROCESS] [MEDICAL_PROCESS].
[03:45.74-03:50.72] Agent: A basic carpet cleaning won't eliminate any of that odor or an issue.
[03:51.53-03:52.28] Agent: So
[03:53.53-04:00.57] Agent: depending on the severity, depends on how many applications and then [TIME] application is $[MONEY_AMOUNT].
[04:00.75-04:05.74] Agent: But he'll give you all that pricing and information up before doing any work.
[04:06.03-04:19.06] Agent: Oay once you give him the go ahead to start cleaning, he'll vacuum the areas and then pre treat your high traffic areas as well, free of charge and then get to cleaning.
[04:19.63-04:26.19] Customer: Okay, sounds good. All I have [TIME] bedroom that's about 225 square feet.
[04:26.36-04:30.19] Customer: But all of the other bedrooms, like [TIME] bedroom is like a hundred square feet.
[04:30.25-04:37.63] Customer: So like kind of, well, that 225 would be probably be considered a room and a half.
[04:37.81-04:45.30] Agent: Okay, that's fine. But yeah, like I said, he'll measure everything and give you exact pricing before doing any work.
[04:45.68-04:47.48] Customer: All right, I do appreciate it.
[04:47.60-04:50.05] Agent: All right, you enjoy your [DURATION], you guys on Thursday.
[04:50.24-04:51.75] Agent: All right, have a good [TIME].
[04:51.89-04:53.04] Agent: You too. Bye.","[ORGANIZATION] [ORGANIZATION] by [PERSON_NAME] [PERSON_NAME]. This is [PERSON_NAME]. How may I help you? Hi. I need to get some carpets cleaned. All right. And have you used this before? I have not. Okay, what is the zip code where you're located? [LOCATION]. And what are the areas you're wanting to have cleaned? I have three bedrooms, a stairway, the hallway. All right. And any issues or concerns other than just needing carpets cleaned? I mean, the carpets are. They're probably [DURATION] years","[ORGANIZATION] [ORGANIZATION] by [PERSON_NAME] [PERSON_NAME]. This is [PERSON_NAME]. How may I help you? Hi. I need to get some carpets cleaned. All right. And have you used this before? I have not. Okay, what is the zip code where you're located? [LOCATION]. And what are the areas you're wanting to have cleaned? I have three bedrooms, a stairway, the hallway. All right. And any issues or concerns other than just needing carpets cleaned? I mean, the carpets are. They're probably [DURATION] years old at this point. They've never been cleaned before, so. Okay, there's some. There's some pet areas that are. That are a problem on the stairwell landing. Okay. From a dog or a cat? Dog, dog. All right. And are you looking for a particular [DURATION] or time or just what we have? First available? Yeah, first available. Do you have time this [DURATION]? I can look and see. We do have a [OCCUPATION] that is on vacation, so we're a little stacked in here. But I can look to see what I have. If you don't, that's fine. First available was fin. Yeah, I can do Thursday. I can do a window of arrival between [TIME] and [TIME]. Oh, awesome. How long does it typically take? You're probably looking at [DURATION] [DURATION], give or take. If he needs to do some [MEDICAL_PROCESS] [MEDICAL_PROCESS] for that stair landing, probably about [DURATION] [DURATION]. Yeah. Oay y Do you want to take that [TIME] to [TIME]? Yeah, let's do that. Okay. All right. And your name? My name is [PERSON_NAME] [PERSON_NAME]. And the address we're going to be going to, it'll be [LOCATION] [LOCATION] [LOCATION]. If you can note that there, it's not marked with [LOCATION] [LOCATION]. It's a duplex. The [LOCATION] side is marked, but the [LOCATION] side does not have an address on it is marked [LOCATION] is not marked. All right. All right. And the best number we can reach you. [PHONE_NUMBER]. All right, well, we've got you all set then for Thursday with an arrival time between [TIME] and [TIME]. We'give you a reminder text the [DURATION] before and then we will give you a call on Thursday when the [OCCUPATION] is headed your way. Are you guys able to do a ballpark estimate via information? Yeah, with what you've given me, we consider any area up to 200 square feet as [TIME] room. Stairs are also considered [TIME] room. So you roughly have about [TIME] and a half rooms. Right now we're doing a special of two rooms or more for [MONEY_AMOUNT] per room. So just for the basic carpet cleaning, you're looking at $[MONEY_AMOUNT], [MONEY_AMOUNT]. And once he's there, he'also do a free pet analysis just to locate those areas on that stair landing that you have concerned about. We do have a product called Pert, which is our pet urine [MEDICAL_PROCESS] [MEDICAL_PROCESS]. A basic carpet cleaning won't eliminate any of that odor or an issue. So depending on the severity, depends on how many applications and then [TIME] application is $[MONEY_AMOUNT]. But he'll give you all that pricing and information up before doing any work. Oay once you give him the go ahead to start cleaning, he'll vacuum the areas and then pre treat your high traffic areas as well, free of charge and then get to cleaning. Okay, sounds good. All I have [TIME] bedroom that's about 225 square feet. But all of the other bedrooms, like [TIME] bedroom is like a hundred square feet. So like kind of, well, that 225 would be probably be considered a room and a half. Okay, that's fine. But yeah, like I said, he'll measure everything and give you exact pricing before doing any work. All right, I do appreciate it. All right, you enjoy your [DURATION], you guys on Thursday. All right, have a good [TIME]. You too. Bye."
192,825,44aa062423ca43f7a7dcb58238938341,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/44aa062423ca43f7a7dcb58238938341_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9066764,0.9066764199029126,480.0,824,824,1.7166666666666666,62,9,"[DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.047,93,55,37,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.77-00:04.20] IVR/System: Last [OCCUPATION], we fix your pains.
[00:04.29-00:05.32] Agent: This is [PERSON_NAME].
[00:06.66-00:10.98] Customer: Yes, hi, I'm calling because I have an.
[00:11.12-00:20.88] Customer: I didn't know if you all did [OCCUPATION] [OCCUPATION], but it's a medium size antique cabinet and it needs glass in the front and the side.
[00:22.18-00:23.52] Agent: One side. Okay.
[00:25.88-00:28.26] Agent: Yeah. I mean, we can help you with that.
[00:28.43-00:35.58] Agent: The only thing about being an antique cabinet is there's a chance if it'a wood cabinet.
[00:37.99-00:47.85] Agent: Yes. Okay. I mean, it's going to be a little bit more expensive because we've got to be careful with the installation on glass on, you know, an antique piece of wood.
[00:48.00-00:50.66] Agent: It's going to be more challenging to do it safely.
[00:51.17-00:55.35] Agent: But we'd be happy to come out and give you a quote on what it's going to be for that job.
[00:56.41-00:57.16] Customer: Sure.
[00:59.09-01:00.99] Agent: What is your first and last?
[01:01.90-01:04.80] Customer: It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[01:06.25-01:08.08] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:11.58-01:12.77] Agent: And Your home address, Ms.
[01:12.79-01:17.28] Customer: [PERSON_NAME]. [LOCATION] [LOCATION] [LOCATION],
[01:18.80-01:23.06] Customer: [LOCATION]. Zip code [LOCATION].
[01:25.72-01:27.45] Agent: And your cell phone number?
[01:32.92-01:33.66] Customer: [PHONE_NUMBER].
[01:34.92-01:38.22] Agent: Perfect. What's a good email to send quotes to?
[01:55.61-01:59.19] Agent: All right, Ms. [PERSON_NAME], I appreciate you giving me all your information.
[01:59.50-02:01.88] Agent: How did you hear about the [OCCUPATION] [OCCUPATION], ma'am?
[02:02.50-02:07.52] Customer: Oh, I've just seen the trucks driving around and it's been around a long time, so.
[02:09.03-02:11.18] Agent: Gotcha. Gotcha. Okay.
[02:13.59-02:16.25] Agent: Where is that antique cabinet in your home?
[02:18.31-02:20.73] Customer: It's in the kind of the.
[02:20.92-02:23.89] Customer: We have an open concept, so it's kind of in the dining room.
[02:23.96-02:25.05] Customer: We'll have to move it.
[02:25.08-02:30.09] Customer: It's not very big, but we'll probably have to move it out so you can look at it.
[02:31.31-02:32.18] Agent: Okay.
[02:33.51-02:35.25] Agent: Was it broken recently?
[02:36.25-02:40.35] Customer: No, I got it from my mom and it was broken, I guess [DURATION] ago.
[02:41.50-02:43.72] Agent: And it was in the side and the door?
[02:44.38-02:46.24] Customer: Yeah, the door in the side.
[02:47.34-02:49.96] Agent: Okay. All right.
[02:53.22-02:55.24] Agent: How long would you say it's been that way?
[02:57.06-02:58.07] Customer: Oh, my.
[03:00.18-03:01.25] Customer: That's hard to say.
[03:01.31-03:03.78] Customer: I know. At least [DURATION] [DURATION].
[03:05.09-03:05.91] Agent: Okay.
[03:07.81-03:10.29] Agent: Is it time sensitive for any reason?
[03:10.47-03:12.82] Agent: Do you have to get the done by a certain [DURATION]?
[03:13.37-03:14.10] Customer: No.
[03:16.12-03:16.94] Agent: Okay.
[03:18.44-03:21.15] Agent: All right, let me take a look at our schedule.
[03:21.28-03:26.28] Agent: While I do that, I don't know if you had a chance to look at our [ORGANIZATION] reviews or website.
[03:26.32-03:30.25] Agent: We also do auto glass, custom showers, home windows.
[03:30.37-03:33.10] Agent: Do you need anything else quoted besides this cabinet?
[03:33.88-03:35.38] Customer: No, just the cabinet.
[03:36.53-03:44.25] Agent: Okay. We are currently scheduling for [DATE] [DATE] [DATE] of next [DURATION] or any [DURATION] after that.
[03:44.35-03:45.82] Agent: Would that be soon enough for you, Ms.
[03:45.85-03:48.53] Customer: [PERSON_NAME]? Yeah. How long.
[03:48.69-03:50.35] Customer: What times do you guys come out?
[03:50.40-03:54.78] Customer: Because I. We're both gone, you know, at work during the Day, so.
[03:55.07-04:02.09] Agent: Okay. Well we do run our routes between [TIME] and [TIME] normal work hours for us.
[04:02.63-04:05.18] Agent: We also are available on Saturdays.
[04:06.03-04:08.62] Agent: If you're not working that [DURATION], we can come out then.
[04:08.71-04:11.18] Customer: Yeah, Saturday would be good.
[04:12.47-04:14.29] Agent: Okay, you want to do the [DATE]?
[04:15.75-04:17.65] Customer: Let me look at my calendar.
[04:22.81-04:24.36] Customer: Yeah, that looks good.
[04:25.62-04:30.63] Agent: Awesome. Okay. On Saturdays we run our routes between [TIME] and [TIME].
[04:31.18-04:36.95] Agent: So we can get out there and give you a quote is what hours would you be available on the [DATE]?
[04:39.30-04:40.36] Customer: In the morning.
[04:42.13-04:45.07] Agent: Okay. Do you have to leave your home by a certain time?
[04:46.00-04:48.45] Customer: Probably early afternoon, we'll leave.
[04:50.04-04:58.93] Agent: Okay, well I will put you down before [TIME] now we do schedule a time frames but we always send a confirmation the [DURATION] prior.
[04:59.12-05:04.15] Agent: So on [DATE] [DATE] [DATE], you'll get that confirmation which will narrow down your time frame.
[05:04.29-05:07.02] Agent: And our [OCCUPATION], he'll give you a call when he's on his way.
[05:07.07-05:08.81] Agent: So about [DURATION] [DURATION] [DURATION] heads up.
[05:09.92-05:19.98] Agent: Okay. Gota oay. Now, just to guarantee your spot on our schedule that [DURATION] in time for us to come out and provide your quote, we do require a service deposit.
[05:20.08-05:24.70] Agent: It's a $[MONEY_AMOUNT] deposit that will go towards any work that you do with us.
[05:24.87-05:28.29] Agent: Once we schedule that that $[MONEY_AMOUNT] is non refundable.
[05:31.50-05:36.89] Customer: What if it's, you know, do I get the [MONEY_AMOUNT] back or when do I do this?
[05:36.94-05:39.82] Agent: $[MONEY_AMOUNT] if you do the work.
[05:39.87-05:42.85] Customer: I like service call I guess.
[05:43.87-05:50.05] Agent: Right. Like I said, we collected over the phone to schedule your appointment and it will go towards the work that you do.
[05:51.06-05:51.93] Customer: Okay.
[05:53.31-05:55.76] Agent: Okay, so I pay that right now.
[05:56.14-05:57.31] Customer: I don't have. Yes ma'am.
[05:57.35-06:00.76] Agent: Credit or debit? Okay, hang on,
[06:02.90-06:04.32] Customer: let me get my card.
[06:05.26-06:06.81] Agent: You're fine, Take your time.
[06:38.29-06:40.46] Customer: Okay, so the card number is.
[06:43.85-06:46.26] Agent: I'm sorry, just one more moment.
[06:46.69-06:51.43] Agent: Okay. I'm sorry, I should have been ready for you.
[06:54.37-06:56.06] Agent: Okay, Ms. [PERSON_NAME], go ahead.
[07:10.63-07:11.94] Customer: The expiration
[07:16.80-07:18.50] Customer: and the security code.
[07:46.74-07:49.44] Agent: Okay, great. All right, thank you.
[07:50.19-07:52.29] Agent: Of course. Thank you for calling the [OCCUPATION] [OCCUPATION], Ms.
[07:52.32-07:54.74] Agent: [PERSON_NAME]. Have a good rest of your weekend and we'll see you next.
[07:55.19-07:56.49] Customer: Okay, sounds good. Bye.","Last [OCCUPATION], we fix your pains. This is [PERSON_NAME]. Yes, hi, I'm calling because I have an. I didn't know if you all did [OCCUPATION] [OCCUPATION], but it's a medium size antique cabinet and it needs glass in the front and the side. One side. Okay. Yeah. I mean, we can help you with that. The only thing about being an antique cabinet is there's a chance if it'a wood cabinet. Yes. Okay. I mean, it's going to be a little bit more expensive because we've got to be careful with the installa","Last [OCCUPATION], we fix your pains. This is [PERSON_NAME]. Yes, hi, I'm calling because I have an. I didn't know if you all did [OCCUPATION] [OCCUPATION], but it's a medium size antique cabinet and it needs glass in the front and the side. One side. Okay. Yeah. I mean, we can help you with that. The only thing about being an antique cabinet is there's a chance if it'a wood cabinet. Yes. Okay. I mean, it's going to be a little bit more expensive because we've got to be careful with the installation on glass on, you know, an antique piece of wood. It's going to be more challenging to do it safely. But we'd be happy to come out and give you a quote on what it's going to be for that job. Sure. What is your first and last? It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And Your home address, Ms. [PERSON_NAME]. [LOCATION] [LOCATION] [LOCATION], [LOCATION]. Zip code [LOCATION]. And your cell phone number? [PHONE_NUMBER]. Perfect. What's a good email to send quotes to? All right, Ms. [PERSON_NAME], I appreciate you giving me all your information. How did you hear about the [OCCUPATION] [OCCUPATION], ma'am? Oh, I've just seen the trucks driving around and it's been around a long time, so. Gotcha. Gotcha. Okay. Where is that antique cabinet in your home? It's in the kind of the. We have an open concept, so it's kind of in the dining room. We'll have to move it. It's not very big, but we'll probably have to move it out so you can look at it. Okay. Was it broken recently? No, I got it from my mom and it was broken, I guess [DURATION] ago. And it was in the side and the door? Yeah, the door in the side. Okay. All right. How long would you say it's been that way? Oh, my. That's hard to say. I know. At least [DURATION] [DURATION]. Okay. Is it time sensitive for any reason? Do you have to get the done by a certain [DURATION]? No. Okay. All right, let me take a look at our schedule. While I do that, I don't know if you had a chance to look at our [ORGANIZATION] reviews or website. We also do auto glass, custom showers, home windows. Do you need anything else quoted besides this cabinet? No, just the cabinet. Okay. We are currently scheduling for [DATE] [DATE] [DATE] of next [DURATION] or any [DURATION] after that. Would that be soon enough for you, Ms. [PERSON_NAME]? Yeah. How long. What times do you guys come out? Because I. We're both gone, you know, at work during the Day, so. Okay. Well we do run our routes between [TIME] and [TIME] normal work hours for us. We also are available on Saturdays. If you're not working that [DURATION], we can come out then. Yeah, Saturday would be good. Okay, you want to do the [DATE]? Let me look at my calendar. Yeah, that looks good. Awesome. Okay. On Saturdays we run our routes between [TIME] and [TIME]. So we can get out there and give you a quote is what hours would you be available on the [DATE]? In the morning. Okay. Do you have to leave your home by a certain time? Probably early afternoon, we'll leave. Okay, well I will put you down before [TIME] now we do schedule a time frames but we always send a confirmation the [DURATION] prior. So on [DATE] [DATE] [DATE], you'll get that confirmation which will narrow down your time frame. And our [OCCUPATION], he'll give you a call when he's on his way. So about [DURATION] [DURATION] [DURATION] heads up. Okay. Gota oay. Now, just to guarantee your spot on our schedule that [DURATION] in time for us to come out and provide your quote, we do require a service deposit. It's a $[MONEY_AMOUNT] deposit that will go towards any work that you do with us. Once we schedule that that $[MONEY_AMOUNT] is non refundable. What if it's, you know, do I get the [MONEY_AMOUNT] back or when do I do this? $[MONEY_AMOUNT] if you do the work. I like service call I guess. Right. Like I said, we collected over the phone to schedule your appointment and it will go towards the work that you do. Okay. Okay, so I pay that right now. I don't have. Yes ma'am. Credit or debit? Okay, hang on, let me get my card. You're fine, Take your time. Okay, so the card number is. I'm sorry, just one more moment. Okay. I'm sorry, I should have been ready for you. Okay, Ms. [PERSON_NAME], go ahead. The expiration and the security code. Okay, great. All right, thank you. Of course. Thank you for calling the [OCCUPATION] [OCCUPATION], Ms. [PERSON_NAME]. Have a good rest of your weekend and we'll see you next. Okay, sounds good. Bye."
193,1105,621aefd636214dbf8c953c7b5cb315fb,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/621aefd636214dbf8c953c7b5cb315fb_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9006666,0.9006665730337078,523.0,1424,1424,2.7227533460803057,88,9,"[DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MEDICAL_PROCESS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.047,147,38,72,36,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.85-00:03.38] IVR/System: [OCCUPATION] [OCCUPATION]. We fix your pains.
[00:03.52-00:05.87] IVR/System: For an [ORGANIZATION] quote, press [PHONE_NUMBER].
[00:06.02-00:07.47] IVR/System: For residential glass
[00:10.78-00:13.81] IVR/System: call the [OCCUPATION] [OCCUPATION] will fix your pain.
[00:13.99-00:16.75] IVR/System: We can handle all of your insurance pa.
[00:16.86-00:19.64] IVR/System: Where the quick is cure whenever.
[00:20.45-00:22.01] IVR/System: [OCCUPATION] [OCCUPATION] we fix your pains.
[00:22.07-00:23.95] Agent: This is [PERSON_NAME]. Can you hold please?
[00:24.41-00:26.39] Customer: Yes. Thank you.
[00:27.70-00:30.74] IVR/System: Call the [OCCUPATION] [OCCUPATION] will fix your pain.
[00:30.92-00:33.64] IVR/System: We can handle all of your insurance claimes.
[00:33.75-00:35.41] IVR/System: Where the quick is cure.
[00:35.58-00:40.08] IVR/System: Whenever your glass breaks Glass door [OCCUPATION] [OCCUPATION].
[00:40.23-00:43.06] IVR/System: When glass breaks, call [OCCUPATION] [OCCUPATION] first.
[00:43.20-00:46.61] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[00:46.74-00:55.99] IVR/System: We're accepted by all major insurance companies so you can insist on [OCCUPATION] [OCCUPATION] first quality glass certified [OCCUPATION] and the best guarantees in the business.
[00:56.12-01:03.87] IVR/System: We replace all types of glass for auto, home or business including patio doors, insulated windows, storefronts, tabletops and mirrors.
[01:03.98-01:06.36] IVR/System: Mobile service credit cards accepted.
[01:07.50-01:10.33] IVR/System: Call it [DURATION] [DURATION] a [DURATION] and we'll be there.
[01:10.47-01:17.38] IVR/System: Your home, car or business or anywhere [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will take good care of you.
[01:17.50-01:19.83] IVR/System: B. [OCCUPATION]. B. [OCCUPATION].
[01:20.17-01:23.19] IVR/System: Call the. My [OCCUPATION] will fix your pain.
[01:23.38-01:25.26] IVR/System: Call the [OCCUPATION] [OCCUPATION] will f.
[01:25.29-01:27.11] IVR/System: Your pain. Oh yeah.
[01:30.64-01:33.68] IVR/System: Call the [OCCUPATION] [OCCUPATION] will fix your pain.
[01:33.86-01:36.58] IVR/System: We can handle all of your insurance claim.
[01:36.69-01:38.33] IVR/System: Where the quick is cured.
[01:38.48-01:41.00] IVR/System: Whenever your last breaks last.
[01:41.06-01:45.96] IVR/System: Str. Last str. When glass breaks, call [OCCUPATION] [OCCUPATION] first.
[01:46.10-01:49.58] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[01:49.73-01:59.03] IVR/System: We'accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass certified [OCCUPATION] and the best guarantees in the business.
[01:59.89-02:01.19] IVR/System: Sorry to keep you on hold.
[02:01.24-02:02.34] Agent: How may I help you?
[02:03.44-02:15.15] Customer: Yes, I had called yesterday to talk to the gentleman about share doors and time frames and all that and I haven't heard back yet and I really need to get be scheduled.
[02:15.54-02:17.81] Agent: Okay, let me see if he's available.
[02:17.86-02:19.53] Agent: Can you hold just a moment please?
[02:19.99-02:25.82] Agent: Yes, thanks. Call the [OCCUPATION] [OCCUPATION] will fit your pain.
[02:26.00-02:28.72] Agent: We can handle all of your insurance claim.
[02:28.83-02:30.49] Agent: Where the quickest cur.
[02:30.66-02:33.49] Agent: Whenever your glass breaks last.
[02:33.94-02:38.14] Agent: Last. When glass breaks, call [OCCUPATION] [OCCUPATION] first.
[02:38.28-02:41.74] Agent: We'll fix it fast and handle the insurance paperwork for you.
[02:41.90-02:51.04] Agent: We'accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass certified [OCCUPATION] and the best guarantees in the business.
[02:51.17-02:58.93] Agent: We replace all types of glass for auto, home or business including patio doors, insulated windows, storefronts, tabletops and mirrors.
[02:59.03-03:01.44] Agent: Mobile service credit cards accepted.
[03:02.57-03:05.44] Agent: Call of [DURATION] [DURATION] a weekend'll be there.
[03:07.56-03:09.24] IVR/System: You have reached [OCCUPATION] [OCCUPATION].
[03:09.35-03:11.47] IVR/System: Please hold and someone will be right with you.
[03:11.56-03:14.74] IVR/System: Thank you. Please hold while I try to connect you.
[03:17.51-03:19.04] IVR/System: [OCCUPATION] [OCCUPATION]. We fix your pains.
[03:19.10-03:21.97] Agent: This is [PERSON_NAME]. Hi [PERSON_NAME].
[03:22.04-03:24.79] Customer: You were gonna Try and get a hold of.
[03:24.81-03:27.06] Customer: I think it's [PERSON_NAME] that does the shower doors.
[03:28.24-03:29.66] Agent: Oh, I'm sorry.
[03:31.47-03:32.68] Customer: Yeah, he tried to answer.
[03:32.72-03:34.25] Agent: Let me. Let me put you back on hold.
[03:34.28-03:36.15] Customer: He was trying to pick up for me.
[03:36.30-03:38.75] Agent: Sorry, I'm going to put you back on hold here.
[03:39.69-03:42.70] IVR/System: Call the [OCCUPATION] [OCCUPATION] will fit your pain.
[03:42.89-03:48.99] IVR/System: We can handle all of your insurance claim where the quick is cured whenever you're.
[03:49.60-03:51.10] Agent: This is [PERSON_NAME], may I help you?
[03:51.65-03:53.72] Customer: Hi, [PERSON_NAME]. [PERSON_NAME]. [ORGANIZATION], [ORGANIZATION], [ORGANIZATION].
[03:53.76-03:56.31] Customer: How are you? I'm fine.
[03:56.84-03:58.06] Agent: What can we do for you?
[03:58.17-04:05.18] Customer: Good one. We hadn't any anything yet where I get the one door.
[04:05.24-04:07.63] Customer: I'm sorry, you're breaking up bed and I can't hear you.
[04:07.70-04:09.40] Customer: I'm hearing every third word.
[04:10.13-04:17.39] Customer: Wanted to check and see if you had a date yet when you all could install the one door and measure for the other one.
[04:18.30-04:20.61] Customer: I'm not sure if we're going to do the first one or not.
[04:20.67-04:22.08] Customer: That's what I'm trying to determine.
[04:22.17-04:25.87] Customer: I told you the other day when I talked to you on Monday that I would get back with.
[04:25.90-04:29.05] Customer: You have to review it with the [OCCUPATION] and they're busy.
[04:29.07-04:30.44] Customer: I've got them out every day.
[04:31.19-04:36.15] Customer: Okay. So I need to review it with them and see if it's one that we're willing to do or not.
[04:36.25-04:38.80] Customer: As far as measuring for the new one, I can do that.
[04:38.83-04:41.00] Customer: Is that one ready for Thursday to measure?
[04:41.50-04:42.90] Customer: That will be ready Thursday.
[04:43.00-04:48.32] Customer: They're finishing the threshold and the last rows of the tile today.
[04:48.67-04:51.56] Customer: Okay. And you sent us that address for that one.
[04:51.59-04:52.82] Customer: I know you gave us one address.
[04:52.84-04:54.52] Customer: I can remember if you gave me two or not.
[04:54.90-04:56.77] Customer: Yes, I gave you both of them.
[04:56.86-05:04.56] Customer: And if you can give me sort of a time frame, I'll make sure that she is there so that you can get in to measure.
[05:05.18-05:11.15] Customer: Okay, but it'you're going to finish what needs to be finished today so that the measuring can take place tomorrow.
[05:11.62-05:17.88] Customer: Yes. Yes. Tell me the to would be done by tonight and ready to measure.
[05:18.30-05:19.85] Customer: Okay. All right. Very well.
[05:19.91-05:24.35] Agent: I will look at the schedule and see when we can get out there tomorrow and I'll call you back after a while.
[05:24.38-05:28.36] Customer: Okay? Okay. Yeah, you can just leave a message this number.
[05:28.41-05:29.93] Customer: I have [MEDICAL_PROCESS] this morning.
[05:30.07-05:34.56] Customer: And then after you measure, what is the time frame till it can be done?
[05:36.13-05:43.49] Agent: Materials take usually [DURATION] [DURATION] [DURATION] [DURATION] to arrive and then we verify for correctness and then we schedule.
[05:43.55-05:48.38] Agent: So [DURATION] [DURATION] [DURATION] for materials ends up being [DURATION] [DURATION] [DURATION] for install.
[05:48.45-05:52.04] Agent: But sooner than that we let you know and we Come out.
[05:52.09-05:54.13] Agent: So are we working for you for this?
[05:54.18-05:55.92] Agent: Are we working for a homeowner?
[05:56.48-05:58.09] Customer: You're working for me.
[05:58.28-06:00.21] Agent: Okay, all right, very well.
[06:00.71-06:02.89] Agent: Okay. Okay. All right, very well.
[06:02.92-06:04.22] Agent: I'll be in touch later today.
[06:04.31-06:06.24] Customer: Thank you. Thank you.
[06:06.30-06:12.94] Customer: And just let me know if not my [MARITAL_STATUS] can do it, but he's just so busy too, so.
[06:14.44-06:16.44] Customer: Yeah, all right, that one.
[06:16.50-06:20.10] Customer: So the sooner you can let me know on that, then we can go from there.
[06:20.44-06:21.75] Customer: All right, that sounds good.
[06:21.81-06:22.83] Customer: Thank you very much.
[06:22.92-06:25.41] Customer: Right. And I'm Ma'amnn.
[06:25.59-06:29.10] Customer: Probably two more I've got.
[06:29.17-06:32.96] Customer: It'll be the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] probably when I even start the next one.
[06:33.02-06:35.11] Customer: But I've got more.
[06:36.81-06:38.82] Customer: Are they in the [LOCATION] area?
[06:40.73-06:43.26] Customer: No, the other one is in [LOCATION].
[06:43.93-06:46.23] Customer: Ok, how about the other one?
[06:47.37-06:52.09] Customer: It's right outside of [LOCATION], within a mile o out of [LOCATION].
[06:52.15-06:53.85] Customer: Okay. Okay. All right.
[06:53.87-06:56.17] Customer: I just want to make sure it's in an area that we go to.
[06:56.27-06:59.27] Customer: I get calls from [DURATION] [DURATION] [DURATION] [DURATION] away to do these.
[07:00.18-07:08.89] Customer: I just can't, you know, for the price, you know, I can't take my people out of the area like that unless it's going to pay the same as staying in the area.
[07:08.91-07:09.76] Customer: And then people are.
[07:09.85-07:10.84] Customer: Why it so much money?
[07:10.89-07:15.48] Customer: Well, I mean, you know, if I have to lose the money, you know, y.
[07:15.57-07:16.71] Customer: I go to the same thing.
[07:16.74-07:22.37] Customer: I had a customer providing everything and then want me to install what we sell.
[07:22.46-07:25.06] Customer: And he wanted to know why the rate was more.
[07:25.11-07:27.79] Customer: And I said because I'm not furnishing anything.
[07:27.97-07:35.77] Customer: You know, I've got customers that I'm furnishing things for that I can make a little bit of money and, you know, people want to do or, you know.
[07:35.82-07:43.61] Customer: Yeah. If you pay me travel to and from what my guys would be making while, you know, we're traveling, then yes, I'll come.
[07:44.06-07:48.02] Customer: Sure. Yeah, exactah. We same thing all the time.
[07:48.08-07:52.74] Customer: But now I try to keep the ones like that where I have to have somebody else involved.
[07:52.77-07:54.27] Customer: I try and keep them local.
[07:54.62-07:58.34] Customer: We do. Right. Sheandoah [LOCATION] and [LOCATION] is.
[07:58.44-08:04.15] Customer: We don't do much in [LOCATION], but we do a lot in [LOCATION] and right around the town of [LOCATION].
[08:04.50-08:06.11] Agent: Okay, that's good to know.
[08:06.22-08:07.05] Agent: All right, well, that's.
[08:07.11-08:08.11] Customer: That's right in our area.
[08:08.14-08:10.68] Customer: That's where we. That's where we do the bulk of our work.
[08:11.07-08:13.68] Agent: Is it okay? Yeah, ma'am.
[08:13.71-08:17.09] Agent: Sounds good then. All right, well, you can call the other one.
[08:17.12-08:20.67] Customer: If not, I'll get my [MARITAL_STATUS] crank up to do it.
[08:20.69-08:25.13] Customer: He just. Like I said, it's not his specialty and he hates doing them, but he can.
[08:25.20-08:26.18] Agent: I understand.
[08:27.48-08:29.74] Customer: Somebody else to do it, but.
[08:30.63-08:33.24] Agent: I got you. I understand.
[08:33.36-08:35.73] Agent: Okay. Very good. All right.
[08:35.80-08:36.95] Agent: I'll talk to you a little later.
[08:36.97-08:39.25] Customer: Okay. All right. Thank you.
[08:39.32-08:40.38] Agent: Thank you. Yes, ma'am.
[08:40.43-08:40.56] Unknown: Bye.","[OCCUPATION] [OCCUPATION]. We fix your pains. For an [ORGANIZATION] quote, press [PHONE_NUMBER]. For residential glass call the [OCCUPATION] [OCCUPATION] will fix your pain. We can handle all of your insurance pa. Where the quick is cure whenever. [OCCUPATION] [OCCUPATION] we fix your pains. This is [PERSON_NAME]. Can you hold please? Yes. Thank you. Call the [OCCUPATION] [OCCUPATION] will fix your pain. We can handle all of your insurance claimes. Where the quick is cure. Whenever your glass br","[OCCUPATION] [OCCUPATION]. We fix your pains. For an [ORGANIZATION] quote, press [PHONE_NUMBER]. For residential glass call the [OCCUPATION] [OCCUPATION] will fix your pain. We can handle all of your insurance pa. Where the quick is cure whenever. [OCCUPATION] [OCCUPATION] we fix your pains. This is [PERSON_NAME]. Can you hold please? Yes. Thank you. Call the [OCCUPATION] [OCCUPATION] will fix your pain. We can handle all of your insurance claimes. Where the quick is cure. Whenever your glass breaks Glass door [OCCUPATION] [OCCUPATION]. When glass breaks, call [OCCUPATION] [OCCUPATION] first. We'll fix it fast and handle the insurance paperwork for you. We're accepted by all major insurance companies so you can insist on [OCCUPATION] [OCCUPATION] first quality glass certified [OCCUPATION] and the best guarantees in the business. We replace all types of glass for auto, home or business including patio doors, insulated windows, storefronts, tabletops and mirrors. Mobile service credit cards accepted. Call it [DURATION] [DURATION] a [DURATION] and we'll be there. Your home, car or business or anywhere [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will take good care of you. B. [OCCUPATION]. B. [OCCUPATION]. Call the. My [OCCUPATION] will fix your pain. Call the [OCCUPATION] [OCCUPATION] will f. Your pain. Oh yeah. Call the [OCCUPATION] [OCCUPATION] will fix your pain. We can handle all of your insurance claim. Where the quick is cured. Whenever your last breaks last. Str. Last str. When glass breaks, call [OCCUPATION] [OCCUPATION] first. We'll fix it fast and handle the insurance paperwork for you. We'accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass certified [OCCUPATION] and the best guarantees in the business. Sorry to keep you on hold. How may I help you? Yes, I had called yesterday to talk to the gentleman about share doors and time frames and all that and I haven't heard back yet and I really need to get be scheduled. Okay, let me see if he's available. Can you hold just a moment please? Yes, thanks. Call the [OCCUPATION] [OCCUPATION] will fit your pain. We can handle all of your insurance claim. Where the quickest cur. Whenever your glass breaks last. Last. When glass breaks, call [OCCUPATION] [OCCUPATION] first. We'll fix it fast and handle the insurance paperwork for you. We'accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass certified [OCCUPATION] and the best guarantees in the business. We replace all types of glass for auto, home or business including patio doors, insulated windows, storefronts, tabletops and mirrors. Mobile service credit cards accepted. Call of [DURATION] [DURATION] a weekend'll be there. You have reached [OCCUPATION] [OCCUPATION]. Please hold and someone will be right with you. Thank you. Please hold while I try to connect you. [OCCUPATION] [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. Hi [PERSON_NAME]. You were gonna Try and get a hold of. I think it's [PERSON_NAME] that does the shower doors. Oh, I'm sorry. Yeah, he tried to answer. Let me. Let me put you back on hold. He was trying to pick up for me. Sorry, I'm going to put you back on hold here. Call the [OCCUPATION] [OCCUPATION] will fit your pain. We can handle all of your insurance claim where the quick is cured whenever you're. This is [PERSON_NAME], may I help you? Hi, [PERSON_NAME]. [PERSON_NAME]. [ORGANIZATION], [ORGANIZATION], [ORGANIZATION]. How are you? I'm fine. What can we do for you? Good one. We hadn't any anything yet where I get the one door. I'm sorry, you're breaking up bed and I can't hear you. I'm hearing every third word. Wanted to check and see if you had a date yet when you all could install the one door and measure for the other one. I'm not sure if we're going to do the first one or not. That's what I'm trying to determine. I told you the other day when I talked to you on Monday that I would get back with. You have to review it with the [OCCUPATION] and they're busy. I've got them out every day. Okay. So I need to review it with them and see if it's one that we're willing to do or not. As far as measuring for the new one, I can do that. Is that one ready for Thursday to measure? That will be ready Thursday. They're finishing the threshold and the last rows of the tile today. Okay. And you sent us that address for that one. I know you gave us one address. I can remember if you gave me two or not. Yes, I gave you both of them. And if you can give me sort of a time frame, I'll make sure that she is there so that you can get in to measure. Okay, but it'you're going to finish what needs to be finished today so that the measuring can take place tomorrow. Yes. Yes. Tell me the to would be done by tonight and ready to measure. Okay. All right. Very well. I will look at the schedule and see when we can get out there tomorrow and I'll call you back after a while. Okay? Okay. Yeah, you can just leave a message this number. I have [MEDICAL_PROCESS] this morning. And then after you measure, what is the time frame till it can be done? Materials take usually [DURATION] [DURATION] [DURATION] [DURATION] to arrive and then we verify for correctness and then we schedule. So [DURATION] [DURATION] [DURATION] for materials ends up being [DURATION] [DURATION] [DURATION] for install. But sooner than that we let you know and we Come out. So are we working for you for this? Are we working for a homeowner? You're working for me. Okay, all right, very well. Okay. Okay. All right, very well. I'll be in touch later today. Thank you. Thank you. And just let me know if not my [MARITAL_STATUS] can do it, but he's just so busy too, so. Yeah, all right, that one. So the sooner you can let me know on that, then we can go from there. All right, that sounds good. Thank you very much. Right. And I'm Ma'amnn. Probably two more I've got. It'll be the [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] probably when I even start the next one. But I've got more. Are they in the [LOCATION] area? No, the other one is in [LOCATION]. Ok, how about the other one? It's right outside of [LOCATION], within a mile o out of [LOCATION]. Okay. Okay. All right. I just want to make sure it's in an area that we go to. I get calls from [DURATION] [DURATION] [DURATION] [DURATION] away to do these. I just can't, you know, for the price, you know, I can't take my people out of the area like that unless it's going to pay the same as staying in the area. And then people are. Why it so much money? Well, I mean, you know, if I have to lose the money, you know, y. I go to the same thing. I had a customer providing everything and then want me to install what we sell. And he wanted to know why the rate was more. And I said because I'm not furnishing anything. You know, I've got customers that I'm furnishing things for that I can make a little bit of money and, you know, people want to do or, you know. Yeah. If you pay me travel to and from what my guys would be making while, you know, we're traveling, then yes, I'll come. Sure. Yeah, exactah. We same thing all the time. But now I try to keep the ones like that where I have to have somebody else involved. I try and keep them local. We do. Right. Sheandoah [LOCATION] and [LOCATION] is. We don't do much in [LOCATION], but we do a lot in [LOCATION] and right around the town of [LOCATION]. Okay, that's good to know. All right, well, that's. That's right in our area. That's where we. That's where we do the bulk of our work. Is it okay? Yeah, ma'am. Sounds good then. All right, well, you can call the other one. If not, I'll get my [MARITAL_STATUS] crank up to do it. He just. Like I said, it's not his specialty and he hates doing them, but he can. I understand. Somebody else to do it, but. I got you. I understand. Okay. Very good. All right. I'll talk to you a little later. Okay. All right. Thank you. Thank you. Yes, ma'am. Bye."
194,719,3a782ec1f919458882d28b57d01a175b,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/3a782ec1f919458882d28b57d01a175b_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9109334,0.9109333983286907,442.0,718,718,1.6244343891402715,72,10,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.046,87,42,29,16,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.54-00:04.34] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:04.48-00:07.80] IVR/System: This call may be recorded for quality and training purposes.
[00:07.97-00:11.50] IVR/System: If you are a Current [ORGANIZATION] [ORGANIZATION] customer, [PHONE_NUMBER].
[00:11.64-00:14.47] IVR/System: If you are a new [ORGANIZATION] [ORGANIZATION] customer, please.
[00:30.14-00:33.26] IVR/System: Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer.
[00:33.40-00:35.79] IVR/System: All [OCCUPATION] are assisting other callers.
[00:35.97-00:40.09] IVR/System: Please hold. Your call will be answered in the order in which it was received.
[00:43.66-00:44.88] Customer: I want to see.
[01:10.97-01:14.06] IVR/System: Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer.
[01:14.21-01:16.13] IVR/System: We apologize for the delay.
[01:16.31-01:19.10] IVR/System: We are experiencing higher than normal call volume.
[01:19.25-01:20.81] IVR/System: Please continue to hold and.
[01:20.83-01:23.94] IVR/System: Your call will be answered in the order in which it was received.
[02:09.51-02:10.92] IVR/System: All [OCCUPATION] are busy.
[02:11.02-02:14.68] IVR/System: If you would like us to save your place in line and call you back, please press [PHONE_NUMBER].
[02:14.78-02:18.29] IVR/System: If not, please continue to hold and someone will be with you shortly.
[02:22.18-02:23.53] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[02:23.55-02:24.24] Agent: My name is [PERSON_NAME].
[02:24.29-02:25.37] Agent: How may I help you?
[02:25.55-02:27.45] Customer: Hi, my name is [PERSON_NAME] [PERSON_NAME].
[02:27.51-02:38.12] Customer: We moved into [LOCATION] [LOCATION] [LOCATION] [LOCATION] about [DURATION] [DURATION] ago, new house and all that, and discovered that we have a groundhog underneath our shed
[02:39.46-02:41.97] Customer: and in the back of our property.
[02:42.01-02:46.15] Customer: On the other side of our Property is a 14 acre wood.
[02:46.29-02:51.41] Customer: We were interested in a price of removal.
[02:53.10-03:00.00] Agent: Okay. With that being said, I can definitely understand why that groundhog problem could be concerning.
[03:00.11-03:03.63] Agent: Can I have your zip code to see if you service the area?
[03:03.77-03:05.88] Customer: Okay. [LOCATION].
[03:09.82-03:14.15] Agent: Perfect. And it does look like we serve as the area.
[03:14.25-03:18.94] Agent: And you do qualify for a free consultation as well as the free quote.
[03:19.06-03:20.47] Agent: Are you the homeown owner?
[03:20.62-03:22.76] Customer: Yes, my and my [MARITAL_STATUS].
[03:24.43-03:28.36] Agent: All right, so let's get some information and we'll take a look at the schedule.
[03:28.51-03:30.21] Agent: May I have Your address please?
[03:30.87-03:35.69] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[03:45.41-03:47.19] Customer: ###fect thank you so much.
[03:49.65-03:52.19] Agent: And with that being said,
[03:53.72-03:55.12] Agent: what is your first name?
[03:55.28-03:56.15] Customer: [PERSON_NAME].
[03:58.25-04:00.47] Agent: Last name? [PERSON_NAME].
[04:04.47-04:06.09] Agent: A good phone number for you.
[04:06.47-04:10.81] Customer: [PHONE_NUMBER].
[04:14.54-04:17.16] Agent: And a good email for us to send proposal to.
[04:17.31-04:23.32] Customer: Okay. [EMAIL_ADDRESS]
[04:26.11-04:30.05] Agent: Perfect. And you could say you were the homeowner.
[04:30.08-04:33.57] Agent: So what I'm going to do is go ahead and verify all this information with you you gave me.
[04:33.59-04:34.94] Agent: Your name is [PERSON_NAME] [PERSON_NAME].
[04:35.05-04:36.55] Agent: The phone number you provided,
[04:40.25-04:41.43] Agent: the email is
[04:43.00-04:44.81] Agent: com and the address on file.
[04:44.85-04:50.94] Agent: You've given me a [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION].
[04:52.44-04:53.66] Agent: I hope that's for.
[04:53.73-04:54.62] Customer: Oh my goodness.
[04:56.65-04:59.83] Customer: Yeah, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[05:01.50-05:04.51] Agent: Perfect. Now let'snna take a look at that schedule.
[05:04.66-05:05.48] Customer: Okay.
[05:17.94-05:21.10] Agent: All right. And I'M taking a look at the schedule.
[05:21.12-05:22.75] Agent: How long have you been dealing with the issue?
[05:23.36-05:28.35] Customer: Well, we discovered it shortly after we moved in.
[05:28.45-05:32.39] Customer: M hmm. And so he comes out every once in a while.
[05:32.44-05:33.74] Customer: We see him in the yard.
[05:34.51-05:36.32] Customer: We have deer in a yard.
[05:36.38-05:39.06] Customer: You know, we have wildlife in the yard sometimes.
[05:39.51-05:45.63] Customer: And he's just made us hole underneath our shed, dug a hole underneath it.
[05:45.73-05:50.71] Customer: He put rock and that kind of thing, but that doesn't get rid of them.
[05:54.01-06:03.58] Agent: Well, we can definitely send our talented [OCCUPATION] [PERSON_NAME] out to take a look at everything and run everything over as far as detail and price with youk.
[06:03.76-06:07.00] Agent: Does [TIME] the [TIME] work for you?
[06:07.17-06:07.88] Customer: Yes.
[06:09.89-06:14.27] Agent: All right, so lets s get that all scheduled for you.
[06:15.12-06:17.94] Agent: With that being said, how did you hear about us?
[06:18.39-06:21.45] Customer: O just looked you up on the Internet.
[06:22.92-06:23.74] Agent: Okay.
[06:25.63-06:28.91] Agent: And I do have a reference number for you whenever you are ready.
[06:29.05-06:30.38] Customer: Okay, go for it.
[06:31.88-06:36.64] Agent: It's going to be [NUMBER_SEQUENCE].
[06:36.82-06:40.33] Agent: Okay? [NUMBER_SEQUENCE].
[06:42.00-06:48.21] Agent: Yes, ma'am. And with that being said, [PERSON_NAME] will be the one coming out there.
[06:48.88-06:50.88] Agent: And let me see, I got him in this.
[06:50.95-06:54.74] Agent: He's going to be coming out there at [TIME] anywhere between [TIME] and [TIME].
[06:54.75-06:56.65] Agent: And he'll call you before he comes.
[06:57.19-06:59.57] Agent: Okay, That'be tomorrow or
[07:01.15-07:05.10] Agent: today? Oh, today. Okay, that's fine.
[07:07.01-07:08.91] Agent: Is there anything else I can do for you?
[07:09.06-07:10.18] Customer: I think that's fine.
[07:10.28-07:12.48] Customer: That's it. Thanks so much.
[07:13.13-07:14.58] Agent: All right, no problem.
[07:14.64-07:18.42] Agent: Well, thank you for choosing [ORGANIZATION] [ORGANIZATION] and I hope you have a great rest of your day.
[07:18.57-07:19.92] Customer: You too. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call may be recorded for quality and training purposes. If you are a Current [ORGANIZATION] [ORGANIZATION] customer, [PHONE_NUMBER]. If you are a new [ORGANIZATION] [ORGANIZATION] customer, please. Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer. All [OCCUPATION] are assisting other callers. Please hold. Your call will be answered in the order in which it was received. I want to see. Thank you for being a valued [ORGAN","Thank you for calling [ORGANIZATION] [ORGANIZATION]. This call may be recorded for quality and training purposes. If you are a Current [ORGANIZATION] [ORGANIZATION] customer, [PHONE_NUMBER]. If you are a new [ORGANIZATION] [ORGANIZATION] customer, please. Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer. All [OCCUPATION] are assisting other callers. Please hold. Your call will be answered in the order in which it was received. I want to see. Thank you for being a valued [ORGANIZATION] [ORGANIZATION] customer. We apologize for the delay. We are experiencing higher than normal call volume. Please continue to hold and. Your call will be answered in the order in which it was received. All [OCCUPATION] are busy. If you would like us to save your place in line and call you back, please press [PHONE_NUMBER]. If not, please continue to hold and someone will be with you shortly. Thank you for calling [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. How may I help you? Hi, my name is [PERSON_NAME] [PERSON_NAME]. We moved into [LOCATION] [LOCATION] [LOCATION] [LOCATION] about [DURATION] [DURATION] ago, new house and all that, and discovered that we have a groundhog underneath our shed and in the back of our property. On the other side of our Property is a 14 acre wood. We were interested in a price of removal. Okay. With that being said, I can definitely understand why that groundhog problem could be concerning. Can I have your zip code to see if you service the area? Okay. [LOCATION]. Perfect. And it does look like we serve as the area. And you do qualify for a free consultation as well as the free quote. Are you the homeown owner? Yes, my and my [MARITAL_STATUS]. All right, so let's get some information and we'll take a look at the schedule. May I have Your address please? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. ###fect thank you so much. And with that being said, what is your first name? [PERSON_NAME]. Last name? [PERSON_NAME]. A good phone number for you. [PHONE_NUMBER]. And a good email for us to send proposal to. Okay. [EMAIL_ADDRESS] Perfect. And you could say you were the homeowner. So what I'm going to do is go ahead and verify all this information with you you gave me. Your name is [PERSON_NAME] [PERSON_NAME]. The phone number you provided, the email is com and the address on file. You've given me a [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION]. I hope that's for. Oh my goodness. Yeah, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Perfect. Now let'snna take a look at that schedule. Okay. All right. And I'M taking a look at the schedule. How long have you been dealing with the issue? Well, we discovered it shortly after we moved in. M hmm. And so he comes out every once in a while. We see him in the yard. We have deer in a yard. You know, we have wildlife in the yard sometimes. And he's just made us hole underneath our shed, dug a hole underneath it. He put rock and that kind of thing, but that doesn't get rid of them. Well, we can definitely send our talented [OCCUPATION] [PERSON_NAME] out to take a look at everything and run everything over as far as detail and price with youk. Does [TIME] the [TIME] work for you? Yes. All right, so lets s get that all scheduled for you. With that being said, how did you hear about us? O just looked you up on the Internet. Okay. And I do have a reference number for you whenever you are ready. Okay, go for it. It's going to be [NUMBER_SEQUENCE]. Okay? [NUMBER_SEQUENCE]. Yes, ma'am. And with that being said, [PERSON_NAME] will be the one coming out there. And let me see, I got him in this. He's going to be coming out there at [TIME] anywhere between [TIME] and [TIME]. And he'll call you before he comes. Okay, That'be tomorrow or today? Oh, today. Okay, that's fine. Is there anything else I can do for you? I think that's fine. That's it. Thanks so much. All right, no problem. Well, thank you for choosing [ORGANIZATION] [ORGANIZATION] and I hope you have a great rest of your day. You too. Bye."
195,3105,f27f28c629a944ad800586d252aa60f5,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/f27f28c629a944ad800586d252aa60f5_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91631067,0.9163106965174129,451.0,603,603,1.3370288248337028,52,8,"[DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.043,55,23,25,4,3,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.49-00:03.95] IVR/System: Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:04.14-00:07.71] IVR/System: We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy.
[00:08.13-00:10.36] IVR/System: Our brands are locally owned and
[00:12.65-00:16.31] IVR/System: thank you for calling [ORGANIZATION] or search for local [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:16.42-00:18.48] Agent: This is [PERSON_NAME]. How can I help you?
[00:19.02-00:21.00] Agent: Hello, how are you doing this morning?
[00:22.18-00:24.71] Customer: I'm fin thank you for asking and how can I help you?
[00:26.50-00:43.17] Customer: I have been trying to get a hold of the real property management [ORGANIZATION] [ORGANIZATION] office for almost [DURATION] [DURATION] now and no one is answering.
[00:43.23-00:44.84] Customer: The office is locked.
[00:45.45-00:47.03] Agent: Can you hold on for one second?
[00:47.98-00:49.12] Customer: Just one second.
[00:53.95-01:02.34] Unknown: ###ay for the services for [PERSON_NAME] There'not going to be a procession today so feel free to park wherever you would like.
[01:04.03-01:05.58] Agent: Just one second ma'am.
[01:07.39-01:13.44] Agent: Okay. Hello. There's not going to be a procession today so feel free to park wherever you would like.
[01:13.50-01:15.66] Agent: And it's in through the double doors to the left.
[01:22.50-01:24.28] Agent: Okay. Sorry about that ma'am.
[01:27.14-01:36.64] Customer: Go ahead. Okay. I have been trying to contact the real property management [ORGANIZATION] [ORGANIZATION].
[01:37.17-01:47.09] Customer: Both my [MARITAL_STATUS] and I have filled out an application to rent a property and I can't get a hold of anybody.
[01:47.17-01:50.56] Customer: I have called both locations,
[01:52.02-01:59.19] Customer: I have texted, I have even gone to their office and the office is locked and
[02:00.66-02:15.41] Customer: I need to see about a how my application is going because I paid [MONEY_AMOUNT] to have my [MARITAL_STATUS] and I the application filled out and you ran my credit and everything and
[02:16.63-02:20.81] Customer: I need to see what's going on with me renting the property.
[02:23.16-02:25.84] Agent: I total't understand. I'm so sorry for that inconvenience.
[02:25.90-02:29.63] Agent: Let me go ahead and send this information over to our department in charge.
[02:29.73-02:31.98] Agent: I will just need to know a couple of details.
[02:32.07-02:33.94] Agent: What's your first and last name?
[02:34.40-02:38.89] Customer: My first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name [PERSON_NAME].
[02:38.96-02:41.78] Unknown: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[02:46.12-02:48.94] Agent: okay, perfect. And what will be your zip code?
[02:50.72-02:54.25] Customer: My zip code currently is [LOCATION]
[02:56.28-02:57.69] Agent: let me just one moment on the line.
[02:57.72-02:58.89] Agent: I'll be right back.
[02:59.08-02:59.97] Customer: Thank you.
[05:41.46-05:42.66] Agent: Thank you so much for holding.
[05:42.68-05:49.96] Agent: I do apologize delay Just let me ask you what will be your email address or the department in charge can get in contact with you?
[05:50.35-05:54.96] Customer: It is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[05:55.58-05:57.08] Customer: [PERSON_NAME], period.
[06:00.99-06:01.73] Customer: [PERSON_NAME].
[06:04.96-06:07.55] Agent: Perfect. And what will be Your phone number?
[06:08.40-06:12.55] Customer: [PHONE_NUMBER]
[06:18.25-06:19.00] Agent: Contact with you what?
[06:19.02-06:20.46] Agent: Soon as they are available.
[06:20.81-06:24.38] Customer: Do you need the address for the property I was looking at?
[06:25.25-06:30.75] Agent: No worries. Once the department in charge get in contact with you they will let you know if they need that information as well.
[06:31.23-06:42.12] Customer: Okay. When should I be expecting a phone call it time for me to give a time frame, but I also made this request as priority so they can continue as soon as possible.
[06:42.87-06:43.61] Unknown: And
[06:44.82-06:48.69] Customer: like I get a lot of junk phone calls.
[06:49.46-06:52.27] Customer: Who should I be looking for for a phone call for?
[06:52.33-06:56.52] Customer: Will it be from the company name or
[06:59.96-07:01.19] Customer: what will it show?
[07:03.12-07:12.44] Agent: Honestly, we do not have a direct phone number or the knowledge of which local office will get in contact with you because we do not have the list available in our end.
[07:12.54-07:19.94] Agent: But I will recommend to be aware of each phone call that you receivek just in case they are the ones to try to get in contact with you.
[07:20.37-07:22.14] Customer: Okay, thank you very much.
[07:22.94-07:26.46] Agent: Thank you for choosing [ORGANIZATION] your search for local [OCCUPATION] [OCCUPATION] [OCCUPATION].
[07:26.52-07:28.61] Customer: How wonderful. Bye.","Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and thank you for calling [ORGANIZATION] or search for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How can I help you? Hello, how are you doing this morning? I'm fin thank you for asking and how can I help you? I have been trying to get a hold of the real property management [ORGANIZA","Thank you for calling [ORGANIZATION] a community of [OCCUPATION] [OCCUPATION] [OCCUPATION]. We make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION] easy. Our brands are locally owned and thank you for calling [ORGANIZATION] or search for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How can I help you? Hello, how are you doing this morning? I'm fin thank you for asking and how can I help you? I have been trying to get a hold of the real property management [ORGANIZATION] [ORGANIZATION] office for almost [DURATION] [DURATION] now and no one is answering. The office is locked. Can you hold on for one second? Just one second. ###ay for the services for [PERSON_NAME] There'not going to be a procession today so feel free to park wherever you would like. Just one second ma'am. Okay. Hello. There's not going to be a procession today so feel free to park wherever you would like. And it's in through the double doors to the left. Okay. Sorry about that ma'am. Go ahead. Okay. I have been trying to contact the real property management [ORGANIZATION] [ORGANIZATION]. Both my [MARITAL_STATUS] and I have filled out an application to rent a property and I can't get a hold of anybody. I have called both locations, I have texted, I have even gone to their office and the office is locked and I need to see about a how my application is going because I paid [MONEY_AMOUNT] to have my [MARITAL_STATUS] and I the application filled out and you ran my credit and everything and I need to see what's going on with me renting the property. I total't understand. I'm so sorry for that inconvenience. Let me go ahead and send this information over to our department in charge. I will just need to know a couple of details. What's your first and last name? My first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] okay, perfect. And what will be your zip code? My zip code currently is [LOCATION] let me just one moment on the line. I'll be right back. Thank you. Thank you so much for holding. I do apologize delay Just let me ask you what will be your email address or the department in charge can get in contact with you? It is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME], period. [PERSON_NAME]. Perfect. And what will be Your phone number? [PHONE_NUMBER] Contact with you what? Soon as they are available. Do you need the address for the property I was looking at? No worries. Once the department in charge get in contact with you they will let you know if they need that information as well. Okay. When should I be expecting a phone call it time for me to give a time frame, but I also made this request as priority so they can continue as soon as possible. And like I get a lot of junk phone calls. Who should I be looking for for a phone call for? Will it be from the company name or what will it show? Honestly, we do not have a direct phone number or the knowledge of which local office will get in contact with you because we do not have the list available in our end. But I will recommend to be aware of each phone call that you receivek just in case they are the ones to try to get in contact with you. Okay, thank you very much. Thank you for choosing [ORGANIZATION] your search for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. How wonderful. Bye."
196,1746,9cb6271e658547d7b737fa0c04014340,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/9cb6271e658547d7b737fa0c04014340_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9006008,0.900600794117647,651.0,1020,1020,1.566820276497696,77,8,"[DATE], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,88.042,102,19,42,40,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.81-00:05.42] IVR/System: [OCCUPATION] [OCCUPATION] we fix your pains to ensure the highest levels customer satisfaction.
[00:05.50-00:07.06] IVR/System: This call may be recorded.
[00:07.20-00:09.88] IVR/System: You may dial your party's extension at any time.
[00:10.49-00:15.61] IVR/System: For an auto glass quote, please press [PHONE_NUMBER] to replace glass in your home or business.
[00:15.67-00:19.52] IVR/System: Press [PHONE_NUMBER] to check on the status of a previously placed order.
[00:30.71-00:32.14] IVR/System: [OCCUPATION] [OCCUPATION] we fix your pains.
[00:32.19-00:40.62] Customer: This is [PERSON_NAME]. Hey, [PERSON_NAME], I need to have somebody come out and replace a window in my house as soon as possible.
[00:41.27-00:42.81] Agent: Okay. All right.
[00:46.27-00:48.17] Agent: And what is your first name?
[00:48.52-00:49.53] Customer: [PERSON_NAME].
[00:57.94-00:59.16] Agent: And your last name?
[00:59.62-01:01.88] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:06.89-01:08.59] Agent: What's your phone number, [PERSON_NAME]?
[01:20.36-01:23.50] Customer: It's [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER].
[01:23.59-01:26.42] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:28.59-01:30.86] Customer: Two words. Yes.
[01:33.00-01:37.61] Customer: Okay. [LOCATION] [LOCATION]. That's [LOCATION] [LOCATION].
[02:17.57-02:20.51] Agent: Okay, let me see how soon we can get someone out here.
[02:21.34-02:22.16] Agent: Okay.
[02:28.69-02:29.74] Customer: Don't let her down here.
[02:29.78-02:31.03] Customer: Don't let her down here.
[02:31.38-02:33.68] Customer: Go, go.
[02:37.84-02:38.57] Customer: No,
[02:46.91-02:48.66] Customer: if he does, it's in the garage.
[02:49.51-02:51.29] Customer: Yeah, well, then we don't have any.
[02:52.00-02:55.03] Customer: Unless I have painter tape in that closet outside of the garage.
[02:55.12-02:57.62] Customer: Or the closet right by the garage
[03:17.66-03:19.44] Customer: that's not down all the way.
[03:52.22-03:55.19] Customer: I mean, you shouldn't have gotten in there here and pushed this up.
[04:15.50-04:16.75] Agent: Are you still there?
[04:16.94-04:17.78] Customer: I am. I'm sorry.
[04:17.80-04:22.12] Agent: I'm just. I'm trying to find someone who's going to be in your area pretty soon.
[04:22.62-04:23.60] Agent: I'm sorry.
[04:24.94-04:25.82] Agent: I said I'm sorry.
[04:25.84-04:30.26] Agent: I'm just trying to find a [OCCUPATION] who's going to be in your area as soon as possible.
[04:30.44-04:37.06] Customer: Okay. Sorry, I accidentally took you off the speaker phone and I couldn't hear anything and I didn't know if we'd lost GE or not.
[04:37.20-04:38.63] Customer: Oh, no, I'm still here.
[05:28.81-05:31.28] Agent: If you don't mind, I'm going to put you on hold for just a minute.
[05:31.33-05:32.92] Customer: I want to check on somethingook.
[05:33.42-05:34.83] Agent: Sure. Okay. All right.
[05:34.85-05:36.00] Customer: Appreciate it. Thank you.
[05:38.23-05:38.96] Unknown: Do
[05:40.94-05:45.27] IVR/System: [OCCUPATION] [OCCUPATION] Replaces all types of glass for your home auto.
[05:45.41-05:50.43] IVR/System: Even at your business, there's never been a better time to beautify your home with glass.
[05:50.61-05:53.72] IVR/System: Exquisite decorative glass inserts for your entry door.
[05:53.87-05:58.35] IVR/System: A custom design shower enclosure, glass tabletops and mirrors.
[05:58.53-06:01.11] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your paint.
[06:01.22-06:08.65] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[06:08.83-06:11.11] IVR/System: Most can be installed in a single day.
[06:11.22-06:14.64] IVR/System: Or update your entry doors with elegant decorative glass.
[06:14.81-06:20.16] IVR/System: Visit [URL] and see an amazing selection of glass patterns and finishes.
[06:20.33-06:23.75] IVR/System: We can also change the look of any room with a mirrored wall.
[06:23.82-06:27.55] IVR/System: Or protect your wood furniture w with custom made glass tops.
[06:27.73-06:55.72] IVR/System: With [OCCUPATION] [OCCUPATION] you'll always know the price up front before we start Call the [OCCUPATION] [OCCUPATION] will f your pain we can handle all of your insurance claim we're the quickt cure whenever yours glass break Lastass [OCCUPATION] last [OCCUPATION] Call the [OCCUPATION] [OCCUPATION] we'll fix your pains Call the [OCCUPATION] [OCCUPATION] will fix your PA oh ye the choice is clear in windshield replacement glass.
[06:55.75-06:59.09] IVR/System: [ORGANIZATION] believes your safety is more important than price.
[06:59.26-07:06.29] IVR/System: We only recommend original equipment quality crash che tested windshield and use the same adhesives the carma makers do.
[07:06.62-07:13.82] IVR/System: Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[07:13.99-07:15.70] IVR/System: Don't put your safety at risk.
[07:15.82-07:18.30] IVR/System: Get the best guarantees in the business.
[07:18.50-07:22.49] IVR/System: [OCCUPATION] [OCCUPATION] understands your business can't close if a window breaks.
[07:22.59-07:27.34] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[07:27.48-07:33.26] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[07:33.36-07:41.88] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[07:42.25-07:51.39] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated bullet resistant, reflective, energy efficient or even two way mirrors.
[07:51.57-08:01.69] IVR/System: Visit [URL] do whether it's storefronts, dividing walls, tabletops, display cases, [ORGANIZATION] can meet your business glass needs.
[08:04.19-08:04.93] IVR/System: Call
[08:09.37-08:11.73] IVR/System: handle all of your insurance names.
[08:11.83-08:15.73] IVR/System: We're the quickest cure whenever your bl breaks.
[08:15.83-08:21.50] IVR/System: Last [OCCUPATION] last [OCCUPATION] call the bless [OCCUPATION] we'll fix your pain.
[08:21.69-08:24.42] IVR/System: Call the [OCCUPATION] [OCCUPATION] we'll fix your pain.
[08:24.53-08:30.03] IVR/System: Oh yeah. [ORGANIZATION] replaces all types of glass for your home auto.
[08:30.16-08:35.20] IVR/System: Even at your business, there's never been a better time to beautify your home with glass.
[08:35.37-08:43.09] IVR/System: Exquisite decorative glass inserts for your entry door, a custom design shower enclosure, glass tabletops and mirrors.
[08:44.66-08:47.23] IVR/System: There's never a good time for glass toras.
[08:47.30-08:51.88] IVR/System: But you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION].
[08:51.95-08:59.09] IVR/System: Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive.
[08:59.83-09:01.25] Agent: Okay, you still there?
[09:01.63-09:03.67] Customer: Yes. Okay. I appreciate you holding.
[09:03.72-09:11.41] Agent: Thank you. So [PERSON_NAME] can come out there [DATE], [DATE] [DATE] oh
[09:14.51-09:15.72] Customer: yeah, that's not going to work.
[09:15.75-09:18.48] Customer: I can't go [DURATION] [DURATION] [DURATION] with a broken window out of my house.
[09:18.58-09:23.14] Customer: I mean it. I got locked out of my house and we had to completely break the entire window.
[09:23.31-09:27.17] Customer: Okay, so I now have a gaping hole leading to the outside.
[09:28.07-09:29.97] Customer: Is there anything you can put over it?
[09:31.11-09:39.80] Customer: You know, if we hadn't had multiple burglaries in my neighborhood in the last [DURATION] [DURATION], I'd say yes, but since we have absolutely not.
[09:39.99-09:40.92] Customer: Oh, wow.
[09:42.26-09:48.73] Customer: AD I called [ORGANIZATION] today and they're going to be here tomorrow to come install a security system in my house.
[09:49.23-09:52.88] Agent: Gosh. Okay, so this is like an emergency, then?
[09:53.80-09:56.43] Customer: I mean, I consider it to be that.
[09:56.52-09:58.50] Customer: I mean, at least urgent at best.
[09:58.88-09:59.62] Customer: Right?
[10:01.28-10:07.38] Customer: I mean, I wouldn't feel safe being here alone with just a piece of cardboard over one of my windows.
[10:07.45-10:09.09] Agent: No understand. I understand.
[10:09.15-10:09.95] Agent: Let's see.
[10:18.54-10:22.42] Customer: I mean, I know there's a couple of other glass repair places in town.
[10:22.48-10:24.52] Customer: Should I try giving them a call?
[10:26.42-10:27.49] Customer: Let's see.
[10:38.02-10:40.52] Agent: Yes, if you need it that fast.
[10:42.42-10:46.21] Customer: Ok. Probably sad. Yeah, I'll try calling somebody else then.
[10:46.38-10:48.36] Customer: Okay. Thank you. All right.
[10:48.39-10:49.27] Customer: Thank you. Byby. By.
[10:49.29-10:49.35] Customer: Bye.","[OCCUPATION] [OCCUPATION] we fix your pains to ensure the highest levels customer satisfaction. This call may be recorded. You may dial your party's extension at any time. For an auto glass quote, please press [PHONE_NUMBER] to replace glass in your home or business. Press [PHONE_NUMBER] to check on the status of a previously placed order. [OCCUPATION] [OCCUPATION] we fix your pains. This is [PERSON_NAME]. Hey, [PERSON_NAME], I need to have somebody come out and replace a window in my house as s","[OCCUPATION] [OCCUPATION] we fix your pains to ensure the highest levels customer satisfaction. This call may be recorded. You may dial your party's extension at any time. For an auto glass quote, please press [PHONE_NUMBER] to replace glass in your home or business. Press [PHONE_NUMBER] to check on the status of a previously placed order. [OCCUPATION] [OCCUPATION] we fix your pains. This is [PERSON_NAME]. Hey, [PERSON_NAME], I need to have somebody come out and replace a window in my house as soon as possible. Okay. All right. And what is your first name? [PERSON_NAME]. And your last name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. What's your phone number, [PERSON_NAME]? It's [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Two words. Yes. Okay. [LOCATION] [LOCATION]. That's [LOCATION] [LOCATION]. Okay, let me see how soon we can get someone out here. Okay. Don't let her down here. Don't let her down here. Go, go. No, if he does, it's in the garage. Yeah, well, then we don't have any. Unless I have painter tape in that closet outside of the garage. Or the closet right by the garage that's not down all the way. I mean, you shouldn't have gotten in there here and pushed this up. Are you still there? I am. I'm sorry. I'm just. I'm trying to find someone who's going to be in your area pretty soon. I'm sorry. I said I'm sorry. I'm just trying to find a [OCCUPATION] who's going to be in your area as soon as possible. Okay. Sorry, I accidentally took you off the speaker phone and I couldn't hear anything and I didn't know if we'd lost GE or not. Oh, no, I'm still here. If you don't mind, I'm going to put you on hold for just a minute. I want to check on somethingook. Sure. Okay. All right. Appreciate it. Thank you. Do [OCCUPATION] [OCCUPATION] Replaces all types of glass for your home auto. Even at your business, there's never been a better time to beautify your home with glass. Exquisite decorative glass inserts for your entry door. A custom design shower enclosure, glass tabletops and mirrors. [OCCUPATION] [OCCUPATION] can do more than fix your paint. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Visit [URL] and see an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your wood furniture w with custom made glass tops. With [OCCUPATION] [OCCUPATION] you'll always know the price up front before we start Call the [OCCUPATION] [OCCUPATION] will f your pain we can handle all of your insurance claim we're the quickt cure whenever yours glass break Lastass [OCCUPATION] last [OCCUPATION] Call the [OCCUPATION] [OCCUPATION] we'll fix your pains Call the [OCCUPATION] [OCCUPATION] will fix your PA oh ye the choice is clear in windshield replacement glass. [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality crash che tested windshield and use the same adhesives the carma makers do. Only [OCCUPATION] [OCCUPATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. [OCCUPATION] [OCCUPATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated bullet resistant, reflective, energy efficient or even two way mirrors. Visit [URL] do whether it's storefronts, dividing walls, tabletops, display cases, [ORGANIZATION] can meet your business glass needs. Call handle all of your insurance names. We're the quickest cure whenever your bl breaks. Last [OCCUPATION] last [OCCUPATION] call the bless [OCCUPATION] we'll fix your pain. Call the [OCCUPATION] [OCCUPATION] we'll fix your pain. Oh yeah. [ORGANIZATION] replaces all types of glass for your home auto. Even at your business, there's never been a better time to beautify your home with glass. Exquisite decorative glass inserts for your entry door, a custom design shower enclosure, glass tabletops and mirrors. There's never a good time for glass toras. But you can plan in advance for savings and Service with [ORGANIZATION] [ORGANIZATION]. Advantage Plan Advantage Plan members save 15% on all future repairs for the home and receive. Okay, you still there? Yes. Okay. I appreciate you holding. Thank you. So [PERSON_NAME] can come out there [DATE], [DATE] [DATE] oh yeah, that's not going to work. I can't go [DURATION] [DURATION] [DURATION] with a broken window out of my house. I mean it. I got locked out of my house and we had to completely break the entire window. Okay, so I now have a gaping hole leading to the outside. Is there anything you can put over it? You know, if we hadn't had multiple burglaries in my neighborhood in the last [DURATION] [DURATION], I'd say yes, but since we have absolutely not. Oh, wow. AD I called [ORGANIZATION] today and they're going to be here tomorrow to come install a security system in my house. Gosh. Okay, so this is like an emergency, then? I mean, I consider it to be that. I mean, at least urgent at best. Right? I mean, I wouldn't feel safe being here alone with just a piece of cardboard over one of my windows. No understand. I understand. Let's see. I mean, I know there's a couple of other glass repair places in town. Should I try giving them a call? Let's see. Yes, if you need it that fast. Ok. Probably sad. Yeah, I'll try calling somebody else then. Okay. Thank you. All right. Thank you. Byby. By. Bye."
197,2755,ccb4459d82564fadad5b8a77b0fa7a5a,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ccb4459d82564fadad5b8a77b0fa7a5a_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90058875,0.9005887267080745,764.0,1610,1610,2.107329842931937,118,10,"[CREDIT_CARD_EXPIRATION], [DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.041,168,112,34,22,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.49-00:02.69] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.83-00:05.28] IVR/System: Please hold for the next available [OCCUPATION].
[00:08.21-00:10.94] IVR/System: If your windshield needs replacing, don't be misled.
[00:11.04-00:16.71] IVR/System: Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident.
[00:16.82-00:21.17] IVR/System: [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality.
[00:21.27-00:22.73] IVR/System: And we use the same adhesives.
[00:22.77-00:23.80] Agent: The car maker
[00:25.30-00:28.52] Agent: clear this. [PERSON_NAME], how can I help you?
[00:31.70-00:35.66] Customer: Hi, yes, I need to get a quote on a glass door replacement.
[00:35.70-00:38.34] Customer: My sliding glass door bro.
[00:38.44-00:39.64] Agent: All right, all right.
[00:39.69-00:41.59] Agent: I could definitely help you out with that here.
[00:41.70-00:43.76] Agent: So let me get up a new quote for us.
[00:44.45-00:49.86] Customer: Awesome. Yes. It's about a 92 inch tall glass door window.
[00:49.88-00:51.76] Customer: I don't know if you guys have that in stock.
[00:52.48-00:54.73] Agent: Okay, and what would be the width there?
[00:55.91-00:58.38] Customer: 46. 45. 46 inches.
[00:59.40-01:02.94] Agent: Okay. And do you know if it's a single or double paninned glass?
[01:02.99-01:07.42] Agent: There looks to be single from the chatters in it.
[01:08.23-01:12.68] Agent: Okay, gotcha. Singlee. Let me get this quote up for us.
[01:12.78-01:14.93] Agent: And then just to confirm coverature of this area.
[01:14.96-01:15.80] Agent: What's that zip code.
[01:15.83-01:20.00] Agent: We'd come out to do the work at [LOCATION].
[01:23.06-01:25.03] Agent: Okay, definitely do that.
[01:26.53-01:28.64] Agent: And then a good name for this quote, sir.
[01:29.17-01:32.36] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:33.69-01:35.52] Agent: All right. M [PERSON_NAME].
[01:37.86-01:45.03] Agent: And then just so I can get the more accurate quote up here, is there a way I can send you a text message and you can send back a picture of that glass there?
[01:45.53-01:46.64] Customer: Absolutely.
[01:53.30-01:55.53] Agent: Perfect. All right, I'll send a message.
[01:55.58-01:57.80] Agent: Should just say [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION].
[01:57.93-02:01.67] Agent: And you could just send over a picture of that whole glass door there.
[02:02.09-02:03.69] Agent: I got three of them for you.
[02:03.73-02:04.56] Agent: Here you go.
[02:05.78-02:07.08] Agent: Awome.
[02:08.29-02:11.63] Agent: And was that three doors or just three pictures that you needed?
[02:12.25-02:14.88] Customer: Three pictures. Three pictures of the same door.
[02:15.81-02:17.03] Agent: Awes. Awesome.
[02:19.34-02:23.03] Customer: I just took different angles so you can see the extent of what's going on.
[02:23.97-02:28.75] Agent: Yeah. Okay. Yeah. Let me get this going for us.
[02:30.53-02:32.08] Customer: Please tell me I'HAVE it in stock.
[02:32.13-02:32.81] Customer: That's the only thing.
[02:32.83-02:35.73] Customer: I'm dying. One guy just told me it'll take him [DURATION] [DURATION] to get it.
[02:35.75-02:38.31] Agent: O I no. Yes sir.
[02:38.33-02:41.28] Customer: Yeah, I believe I'll go check [TIME] [TIME] warehouse as well.
[02:41.40-02:44.90] Agent: But I believe we usually do keep these in stock for us
[02:46.88-02:47.62] Agent: two.
[02:49.59-02:54.66] Agent: Okay. And was the glass just clear or was there any tinting on it?
[02:55.44-02:56.66] Customer: I believe it was clear.
[02:56.75-02:57.83] Customer: I can see clean through it.
[02:57.85-02:58.85] Customer: There's no tint.
[03:06.56-03:10.22] Agent: Okay. And yeah, it is something we have in stock.
[03:11.28-03:13.62] Agent: Let me see when we would be able to get out.
[03:14.37-03:18.31] Agent: And so we have two options for the Delivery and install.
[03:18.40-03:22.59] Agent: If you did want that done today, we could do that for an [ORGANIZATION] [ORGANIZATION] charge.
[03:22.64-03:27.34] Agent: It would be about $[MONEY_AMOUNT] extra before tax here,
[03:28.99-03:31.22] Agent: do it. All rightty.
[03:31.28-03:33.05] Agent: Yeah, I can work up that price for us.
[03:33.10-03:34.37] Agent: Let me get this here.
[03:37.43-03:40.28] Customer: Right. I has the windows that needs fixing.
[03:41.15-03:42.72] Customer: Yes sir. Yes sir.
[03:43.22-03:49.25] Customer: I can't really with a giant hole in my back door window my [MARITAL_STATUS] would not be very comfortable with.
[03:49.66-03:51.61] Agent: Yes, I definitely understand there.
[03:51.74-04:02.04] Agent: Yeah. And it looks like with the taxes, installation and that [ORGANIZATION] [ORGANIZATION] charge included here, everything come out to just about $[MONEY_AMOUNT] for us.
[04:02.59-04:04.69] Customer: $[MONEY_AMOUNT]?
[04:06.71-04:09.67] Agent: No, [MONEY_AMOUNT] [MONEY_AMOUNT] for the [ORGANIZATION] [ORGANIZATION] installation.
[04:09.73-04:11.63] Customer: That was not the quote for the actual window.
[04:11.73-04:13.53] Customer: It's about what I thought it was going to cost.
[04:19.19-04:25.17] Customer: I just. Instead of saying there's a better phrase, my [MARITAL_STATUS] wants to know.
[04:26.30-04:28.43] Agent: I'm sorry, what was that then?
[04:28.46-04:30.92] Customer: Can you give us a better price on it or
[04:32.25-04:38.60] Agent: ye. I could try and speak with my [OCCUPATION] real quick, see if we can put any deals on this real quick.
[04:38.69-04:40.03] Agent: If you give me a moment.
[04:40.22-04:42.04] Customer: Sure, no problem. I appreciate it.
[04:42.45-04:44.04] Agent: Yes sir, Please hold.
[04:46.98-04:49.74] IVR/System: If your windshield needs replacing, don't be misled.
[04:49.84-04:55.47] IVR/System: Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident.
[04:55.58-05:02.70] IVR/System: [ORGANIZATION] [ORGANIZATION] recommends windshield that are original equipment manufacturer quality and we use the same adhesives that carmakers do.
[05:02.81-05:06.42] IVR/System: Glass is a key component [TIME] [TIME] structural integrity of your vehicle.
[05:06.53-05:09.30] IVR/System: Insist on first quality glass and adhesives.
[05:09.45-05:12.99] IVR/System: [ORGANIZATION] [ORGANIZATION]. Believe your safety is more important than price.
[05:16.88-05:19.67] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[05:19.80-05:23.36] IVR/System: We're the experts at auto, home and business glass replacement.
[05:23.50-05:28.44] IVR/System: You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies.
[05:28.56-05:31.83] IVR/System: And you'll also always know the price upfron before we start.
[05:32.00-05:37.35] IVR/System: We replace fog insulated windows and patio doors, storefronts, entry doors and door closures.
[05:37.45-05:42.81] IVR/System: Tabletops, laminated or tamped safety glass, mobile service, credit cards accepted.
[05:48.15-05:50.83] IVR/System: Some panes really do require a house call.
[05:50.92-05:53.00] IVR/System: Like the panes of glass in your home.
[05:53.14-05:59.73] IVR/System: Call [ORGANIZATION] [ORGANIZATION]. If your'insulated windows look foggy, temperature changes have affected the seal allowing moisture in.
[05:59.84-06:01.96] IVR/System: We needn't replace the entire window.
[06:03.67-06:05.29] Agent: All right. So you still here?
[06:08.82-06:10.76] Agent: O still here, [PERSON_NAME]?
[06:12.82-06:13.80] Customer: Oh, I'm on mute.
[06:13.87-06:15.40] Customer: I'm here, but I'm on mute.
[06:16.35-06:17.76] Agent: No problem, no problem.
[06:17.87-06:19.90] Agent: Yes, I did speak with my [OCCUPATION].
[06:20.00-06:22.73] Agent: I was able to get a little bit off here.
[06:23.02-06:26.28] Agent: He let me get about $[MONEY_AMOUNT] off of this here.
[06:26.47-06:32.12] Agent: So it brings us down a little bit just to about $[MONEY_AMOUNT] now for us.
[06:33.10-06:37.68] Agent: Okay. And what time can you guys get out here?
[06:38.94-06:43.56] Agent: Yeah, so I'll put this on my [ORGANIZATION] [ORGANIZATION] text line.
[06:44.01-06:49.60] Agent: And then once he sees that he'be able to just give you a call with that [ORGANIZATION].
[06:49.77-06:52.40] Agent: He would just need time to go from wherever he is.
[06:52.45-06:54.95] Agent: I don't know if he has any other jobs lined up already.
[06:55.46-06:58.76] Agent: And then to go pick up the glass and then head over your way.
[07:00.46-07:04.85] Agent: If webody else who can come here sooner'take that.
[07:05.75-07:06.69] Agent: Hi, sir.
[07:08.31-07:10.75] Agent: Hi there. How are you doing?
[07:10.79-07:11.88] Customer: Well, how are you?
[07:12.90-07:14.61] Customer: Had better days for sure.
[07:16.55-07:18.96] Agent: So regarding the [ORGANIZATION],
[07:21.26-07:32.29] Customer: just having some. Some traumatizing experience with people who promised us to do something and you know, there were delays or whatnot.
[07:32.70-07:38.85] Customer: Can you have a specific time frame as to when the person is going to be here?
[07:40.23-07:43.46] Agent: Y Unfortately, yes, ma'am.
[07:43.48-07:45.01] Agent: Yeah, I definitely understand that.
[07:45.14-07:52.62] Agent: But just from my end, I don't know if the [OCCUPATION] already has other [ORGANIZATION] [ORGANIZATION] jobs that he has lined up already.
[07:52.80-07:56.37] Agent: We usually give around [DURATION] [DURATION] on time buffer.
[07:56.47-08:00.58] Agent: It could be sooner, just depending on what he have ahead here.
[08:00.76-08:05.23] Agent: But once I put it on his line, he'll give you a call right away to let you know.
[08:05.38-08:09.50] Agent: And if there is any sort of problem, we can take care of that.
[08:09.62-08:13.51] Agent: But he'll be able to let you know right away what time you should arrive at.
[08:14.10-08:15.45] Agent: But it would definitely be today.
[08:15.51-08:19.41] Agent: We should expect a phone call from him right after our conversation.
[08:19.47-08:27.37] Agent: Basically correct. Yeah, we'll just collect the deposit on our end, I'll put it on his line, and then we should be good to go.
[08:28.23-08:33.83] Customer: We can we get a call from him first to figure out how long is going to be the wait?
[08:33.97-08:35.88] Customer: Because here's my dilemma.
[08:36.26-08:48.36] Customer: If we give you a deposit and then he calleds me and he says, hey, I'll be there at [TIME] [TIME] [TIME] [TIME], and then we find somebody [TIME] [TIME] [TIME] [TIME] process, we can be here in [DURATION] [DURATION].
[08:48.43-08:49.76] Agent: It's a loss for us.
[08:50.59-08:58.25] Agent: So is there any way that we can have a conversation with that gentleman to confirm the ETA before we give you a deposit?
[08:59.47-09:01.11] Agent: Yeah, I can. Or isosit.
[09:01.14-09:08.94] Agent: Refundable? Yeah, the deposit would be refundable if you do want to cancel that before he starts headding out his way.
[09:09.08-09:16.98] Agent: So if you wanted to do that, get us on schedule and then once he gives you a call if it happens to be too late for you there.
[09:17.01-09:19.78] Agent: Yeah, we could just get that refunded.
[09:20.25-09:22.87] Agent: Okay, okay, fair enough, fair enough.
[09:23.40-09:24.99] Agent: How much is the deposit?
[09:25.57-09:31.78] Agent: Yeah, we would just require half down beforehand and then the rest will just be due once the installation is complete.
[09:32.64-09:35.87] Agent: Okay. Okay, sounds good.
[09:36.73-09:40.00] Agent: Allgh. And what would be the address we're coming out to?
[09:40.47-09:45.97] Agent: It's a [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[09:46.06-09:50.73] Agent: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION]
[09:53.47-09:56.73] Agent: [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[09:57.87-09:59.52] Agent: All right, perfect.
[10:06.97-10:09.23] Agent: All right, let me get this on here.
[10:21.00-10:26.59] Agent: All right. And then what's going to be the card type we're going to be using for this [ORGANIZATION]
[10:32.66-10:36.95] Agent: '[DATE_INTERVAL] right now? Yes sir.
[10:36.99-10:39.12] Agent: And what's going to be the name on the card there?
[10:39.99-10:41.25] Agent: [PERSON_NAME] [PERSON_NAME].
[10:43.35-10:50.12] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] allgh and now that card number.
[11:03.00-11:03.90] Agent: Okay.
[11:05.64-11:07.38] Agent: And that expiration date.
[11:10.12-11:10.87] Agent: [CREDIT_CARD_EXPIRATION].
[11:12.61-11:14.38] Agent: Those three numbers on the back
[11:16.00-11:16.75] Agent: one.
[11:18.40-11:20.47] Agent: And lastly that billing zip code.
[11:21.64-11:23.07] Agent: [LOCATION] [LOCATION].
[11:25.73-11:26.59] Agent: Okay,
[11:29.57-11:31.07] Agent: looks like that went through here.
[11:31.12-11:32.78] Agent: So let me get this on now.
[11:34.37-11:35.42] Agent: No problem.
[11:51.78-11:55.33] Agent: All right. Looks like our [OCCUPATION] will be map today.
[12:05.35-12:06.85] Agent: O fig it out
[12:10.42-12:19.25] Agent: our upstairs captive_ian just so miserable in an air conditioned room.
[12:21.18-12:28.24] Agent: Perfect. So I got us on schedule here at that [ORGANIZATION] [ORGANIZATION] and then I will get in contact with my [OCCUPATION] [PERSON_NAME].
[12:28.27-12:34.21] Agent: Right now I just have them give you a call here shortly just to discuss that ETA with you.
[12:34.71-12:37.00] Agent: Perfect, Sounds good. Thank you very much.
[12:37.54-12:40.25] Agent: Yes, my pleasure. You guys take care.
[12:40.75-12:42.30] Agent: You too. By bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality. And we use the same adhesives. The car maker clear this. [PERSON_NAME], how can I help you? Hi, yes, I need to get a quote on a","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality. And we use the same adhesives. The car maker clear this. [PERSON_NAME], how can I help you? Hi, yes, I need to get a quote on a glass door replacement. My sliding glass door bro. All right, all right. I could definitely help you out with that here. So let me get up a new quote for us. Awesome. Yes. It's about a 92 inch tall glass door window. I don't know if you guys have that in stock. Okay, and what would be the width there? 46. 45. 46 inches. Okay. And do you know if it's a single or double paninned glass? There looks to be single from the chatters in it. Okay, gotcha. Singlee. Let me get this quote up for us. And then just to confirm coverature of this area. What's that zip code. We'd come out to do the work at [LOCATION]. Okay, definitely do that. And then a good name for this quote, sir. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. All right. M [PERSON_NAME]. And then just so I can get the more accurate quote up here, is there a way I can send you a text message and you can send back a picture of that glass there? Absolutely. Perfect. All right, I'll send a message. Should just say [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION]. And you could just send over a picture of that whole glass door there. I got three of them for you. Here you go. Awome. And was that three doors or just three pictures that you needed? Three pictures. Three pictures of the same door. Awes. Awesome. I just took different angles so you can see the extent of what's going on. Yeah. Okay. Yeah. Let me get this going for us. Please tell me I'HAVE it in stock. That's the only thing. I'm dying. One guy just told me it'll take him [DURATION] [DURATION] to get it. O I no. Yes sir. Yeah, I believe I'll go check [TIME] [TIME] warehouse as well. But I believe we usually do keep these in stock for us two. Okay. And was the glass just clear or was there any tinting on it? I believe it was clear. I can see clean through it. There's no tint. Okay. And yeah, it is something we have in stock. Let me see when we would be able to get out. And so we have two options for the Delivery and install. If you did want that done today, we could do that for an [ORGANIZATION] [ORGANIZATION] charge. It would be about $[MONEY_AMOUNT] extra before tax here, do it. All rightty. Yeah, I can work up that price for us. Let me get this here. Right. I has the windows that needs fixing. Yes sir. Yes sir. I can't really with a giant hole in my back door window my [MARITAL_STATUS] would not be very comfortable with. Yes, I definitely understand there. Yeah. And it looks like with the taxes, installation and that [ORGANIZATION] [ORGANIZATION] charge included here, everything come out to just about $[MONEY_AMOUNT] for us. $[MONEY_AMOUNT]? No, [MONEY_AMOUNT] [MONEY_AMOUNT] for the [ORGANIZATION] [ORGANIZATION] installation. That was not the quote for the actual window. It's about what I thought it was going to cost. I just. Instead of saying there's a better phrase, my [MARITAL_STATUS] wants to know. I'm sorry, what was that then? Can you give us a better price on it or ye. I could try and speak with my [OCCUPATION] real quick, see if we can put any deals on this real quick. If you give me a moment. Sure, no problem. I appreciate it. Yes sir, Please hold. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. [ORGANIZATION] [ORGANIZATION] recommends windshield that are original equipment manufacturer quality and we use the same adhesives that carmakers do. Glass is a key component [TIME] [TIME] structural integrity of your vehicle. Insist on first quality glass and adhesives. [ORGANIZATION] [ORGANIZATION]. Believe your safety is more important than price. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We're the experts at auto, home and business glass replacement. You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies. And you'll also always know the price upfron before we start. We replace fog insulated windows and patio doors, storefronts, entry doors and door closures. Tabletops, laminated or tamped safety glass, mobile service, credit cards accepted. Some panes really do require a house call. Like the panes of glass in your home. Call [ORGANIZATION] [ORGANIZATION]. If your'insulated windows look foggy, temperature changes have affected the seal allowing moisture in. We needn't replace the entire window. All right. So you still here? O still here, [PERSON_NAME]? Oh, I'm on mute. I'm here, but I'm on mute. No problem, no problem. Yes, I did speak with my [OCCUPATION]. I was able to get a little bit off here. He let me get about $[MONEY_AMOUNT] off of this here. So it brings us down a little bit just to about $[MONEY_AMOUNT] now for us. Okay. And what time can you guys get out here? Yeah, so I'll put this on my [ORGANIZATION] [ORGANIZATION] text line. And then once he sees that he'be able to just give you a call with that [ORGANIZATION]. He would just need time to go from wherever he is. I don't know if he has any other jobs lined up already. And then to go pick up the glass and then head over your way. If webody else who can come here sooner'take that. Hi, sir. Hi there. How are you doing? Well, how are you? Had better days for sure. So regarding the [ORGANIZATION], just having some. Some traumatizing experience with people who promised us to do something and you know, there were delays or whatnot. Can you have a specific time frame as to when the person is going to be here? Y Unfortately, yes, ma'am. Yeah, I definitely understand that. But just from my end, I don't know if the [OCCUPATION] already has other [ORGANIZATION] [ORGANIZATION] jobs that he has lined up already. We usually give around [DURATION] [DURATION] on time buffer. It could be sooner, just depending on what he have ahead here. But once I put it on his line, he'll give you a call right away to let you know. And if there is any sort of problem, we can take care of that. But he'll be able to let you know right away what time you should arrive at. But it would definitely be today. We should expect a phone call from him right after our conversation. Basically correct. Yeah, we'll just collect the deposit on our end, I'll put it on his line, and then we should be good to go. We can we get a call from him first to figure out how long is going to be the wait? Because here's my dilemma. If we give you a deposit and then he calleds me and he says, hey, I'll be there at [TIME] [TIME] [TIME] [TIME], and then we find somebody [TIME] [TIME] [TIME] [TIME] process, we can be here in [DURATION] [DURATION]. It's a loss for us. So is there any way that we can have a conversation with that gentleman to confirm the ETA before we give you a deposit? Yeah, I can. Or isosit. Refundable? Yeah, the deposit would be refundable if you do want to cancel that before he starts headding out his way. So if you wanted to do that, get us on schedule and then once he gives you a call if it happens to be too late for you there. Yeah, we could just get that refunded. Okay, okay, fair enough, fair enough. How much is the deposit? Yeah, we would just require half down beforehand and then the rest will just be due once the installation is complete. Okay. Okay, sounds good. Allgh. And what would be the address we're coming out to? It's a [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. All right, perfect. All right, let me get this on here. All right. And then what's going to be the card type we're going to be using for this [ORGANIZATION] '[DATE_INTERVAL] right now? Yes sir. And what's going to be the name on the card there? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] allgh and now that card number. Okay. And that expiration date. [CREDIT_CARD_EXPIRATION]. Those three numbers on the back one. And lastly that billing zip code. [LOCATION] [LOCATION]. Okay, looks like that went through here. So let me get this on now. No problem. All right. Looks like our [OCCUPATION] will be map today. O fig it out our upstairs captive_ian just so miserable in an air conditioned room. Perfect. So I got us on schedule here at that [ORGANIZATION] [ORGANIZATION] and then I will get in contact with my [OCCUPATION] [PERSON_NAME]. Right now I just have them give you a call here shortly just to discuss that ETA with you. Perfect, Sounds good. Thank you very much. Yes, my pleasure. You guys take care. You too. By bye."
198,1656,9369e441dc1f4ad69c456504d960a1b2,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/9369e441dc1f4ad69c456504d960a1b2_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9005657,0.9005656704469647,619.0,1499,1499,2.4216478190630046,101,9,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,88.04,147,95,38,9,5,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.38-00:00.89] Unknown: It's a great date.
[00:00.91-00:03.69] Agent: [ORGANIZATION] [ORGANIZATION]. It's a great date.
[00:03.71-00:05.42] Agent: [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME].
[00:05.44-00:06.75] Agent: Are you calling for service?
[00:08.13-00:15.52] Customer: I'm just trying to get a quote for a garage heater installation and some duct cleaning for my residential home.
[00:16.70-00:21.00] Agent: Okay. So we would have to send out a [OCCUPATION] for that.
[00:21.93-00:26.92] Agent: So I know that we don't do any duct cleaning.
[00:27.11-00:30.45] Agent: We can definitely give you an estimate for that garage heater.
[00:31.14-00:35.22] Agent: But I know we kind of got away from that duct cleaning.
[00:35.40-00:38.48] Agent: Is that something you still want us to come out and do a quote for that gar?
[00:39.91-00:42.11] Customer: Yeah, I mean, if the quote is free.
[00:42.17-00:44.88] Agent: Correct. Yep. Estimates are free.
[00:45.55-00:47.94] Customer: Okay. Yeah, absolutely. Okay.
[00:47.96-00:49.09] Agent: Have we been to your location?
[00:49.18-00:52.02] Customer: Oh, go. I'SORRY Sorry.
[00:52.16-00:53.96] Customer: So I already have the.
[00:53.99-00:58.88] Customer: I don't know if it matters, but I already have the heater, all the duct work, as far as I know.
[00:59.63-01:03.85] Customer: So I only need the quote for installation and whatever else the [OCCUPATION] thinks we need.
[01:03.92-01:05.96] Agent: But just giving you so you are aware.
[01:06.10-01:08.10] Agent: Okay. And I can put that in your notes for sure.
[01:08.19-01:10.17] Agent: Have we ever serviced your location before?
[01:11.31-01:13.10] Customer: I'm not sure. I just moved here.
[01:13.15-01:15.22] Agent: You may have under the previous owner.
[01:15.56-01:22.69] Agent: Okay, well, then we'll just get you a new like, have you ever used those before you personally.
[01:23.39-01:24.36] Customer: No, I have not.
[01:24.44-01:27.66] Agent: Okay, perfect. We'get you in as a new customer.
[01:28.47-01:31.86] Agent: Let me. So you're doing an estimate for.
[01:36.92-01:37.89] Unknown: So you
[01:39.56-01:41.06] Unknown: want a quote
[01:44.64-01:49.78] Agent: for installing a garage heater, right?
[01:50.39-01:57.09] Customer: Yes. Heater has the heater
[01:60.00-02:00.73] Unknown: just
[02:02.52-02:05.23] Customer: to be installed. All right.
[02:05.29-02:06.66] Agent: And what is your first name?
[02:07.44-02:08.18] Customer: [PERSON_NAME].
[02:09.47-02:10.81] Agent: And your last name?
[02:11.68-02:13.61] Customer: [PERSON_NAME]. Like [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:13.76-02:17.34] Agent: Okay. And you own the home, correct?
[02:17.88-02:20.94] Customer: Yes, correct. Okay, and what is the address out there?
[02:22.25-02:28.10] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:29.69-02:32.38] Customer: [LOCATION]
[02:35.72-02:42.38] Agent: [LOCATION] popped up. So [LOCATION], you said, in [LOCATION].
[02:42.53-02:46.06] Agent: Yeah. O ye. And what is your phone number?
[02:54.26-02:57.28] Agent: All right. And can I get an email for your file?
[03:13.32-03:14.82] Agent: And how did you hear about us?
[03:15.81-03:17.65] Customer: I looked you up on the Internet.
[03:17.83-03:18.62] Agent: Okay.
[03:22.44-03:23.26] Customer: Internet.
[03:29.12-03:33.50] Agent: All right, let me see if I got any other information that I need from you.
[03:34.12-03:35.99] Agent: We're doing an estimate.
[03:38.38-03:41.28] Agent: Okay. Let's see what I can get.
[03:41.66-03:43.10] Agent: And are you looking for.
[03:43.15-03:45.17] Agent: Let me see what we got going on today.
[03:45.22-03:48.69] Agent: We might possibly be able to send out to give you that estimate.
[03:48.86-03:50.00] Unknown: Do here.
[03:51.66-03:56.71] Agent: I'm going to put you on just a brief hold to see if I'GOING to talk to my [OCCUPATION] and see if we can squeeze the in today.
[03:56.77-03:58.12] Agent: Are you available today?
[03:58.66-04:01.92] Customer: Yes, I am. Okay, let me just put you on a brief hold.
[04:01.95-04:04.70] Agent: Okay. Okay. All Right.
[04:04.73-04:05.66] Agent: Just one second.
[04:10.12-04:13.99] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[04:14.12-04:18.20] IVR/System: We've been proudly serving [LOCATION] [LOCATION] since [DATE_INTERVAL].
[04:18.38-04:21.00] IVR/System: Our motto is 100% satisfaction.
[04:21.08-04:26.96] IVR/System: Today and in the future, we encourage customer input and promote an open door policy.
[04:27.10-04:28.94] IVR/System: Please share your thoughts with us.
[04:29.08-04:32.85] IVR/System: Your suggestions and insights can only help us improve.
[04:36.19-04:39.38] IVR/System: Introducing [ORGANIZATION] exclusive club membership.
[04:39.48-04:50.45] IVR/System: As a member of the club, not only is your home protected from leaky faucets, clogged drains, loss of power and failing equipment, you automatically go to the top of the line when you call.
[04:50.62-04:54.49] IVR/System: Ensure your home is protected for only $[MONEY_AMOUNT].
[04:56.82-04:58.81] Agent: Hi, are you still there?
[04:59.38-05:02.67] Customer: Yes, ma'am. Okay, so it doesnt look like today is going to work.
[05:02.69-05:04.58] Agent: We'pretty booked out today.
[05:04.72-05:06.23] Agent: What does next [DURATION] look like for you?
[05:06.25-05:08.49] Agent: Is there [DURATION] [DURATION] that works best next [DURATION]?
[05:09.79-05:14.64] Customer: So Monday morning I can't do, but I could do sometime after [TIME].
[05:15.43-05:20.88] Customer: I could do Tuesday afternoon [DURATION] [DURATION] Wednesday and then Thursday book as well.
[05:20.95-05:26.18] Customer: So really Monday afternoon, Tuesday afternoon or [DURATION] [DURATION] Wednesday?
[05:27.07-05:28.56] Customer: Let's go for that Wednesday.
[05:28.71-05:32.10] Agent: Just because we do book for the [DURATION], we
[05:34.07-05:36.33] Agent: do like an [TIME] [TIME] [TIME] time frame.
[05:37.19-05:46.17] Agent: So it would just probably easier for us to make sure that we aren'promising you a time or you clear something up and we'not able to get there at that time.
[05:46.32-05:49.45] Agent: So does that [TIME] [TIME] [TIME] time frame work for you?
[05:50.87-05:55.23] Customer: I mean, is there a way like the [DURATION] before that we can get it a little closer?
[05:55.26-05:58.20] Customer: Because mean, I'm not trying to be tied here [DURATION] [DURATION] waiting.
[05:58.39-06:00.11] Agent: Well, what we do.
[06:00.17-06:04.60] Agent: So what we try to do or what we do is we call you and let you know.
[06:04.71-06:10.77] Agent: So if we could put in your notes like needs and hours heads up before we get there.
[06:10.82-06:21.77] Agent: So if you're out running errands or doing something, we can give you a call [DURATION] [DURATION] before we feel like we'going to be there and so that you have enough time to get home and get ready so you don't have to be tied to your house [DURATION] [DURATION].
[06:22.44-06:24.81] Agent: O okay. Does that work for you?
[06:25.12-06:30.61] Agent: Okay, yeah, perfect. So we're going to do [DATE] [DATE].
[06:30.80-06:34.02] Agent: I will put in your notes like I said, before the [DURATION].
[06:34.07-06:37.13] Agent: Heads up call before we get there so you have enough time to get home.
[06:37.75-06:41.67] Agent: And then we'll give you a call when that [OCCUPATION] is headed over.
[06:41.73-06:44.50] Agent: And any other questions for me?
[06:45.44-06:48.74] Customer: Yeah. I didn't realize you guys do electrical work as well.
[06:49.19-06:50.42] Agent: We do. Ye.
[06:52.24-06:55.00] Customer: And I know may someone probably have to come out?
[06:55.04-07:01.19] Customer: I'm sure it's not a quote, but I have my bathroom and my garage both randomly.
[07:01.25-07:08.81] Customer: Well, I know why the bathroom is doing it, but my GFCI outlet keeps kicking off and shutting all the power off in both of those rooms.
[07:09.68-07:13.00] Customer: The garage is doing it randomly and the bathroom is doing it.
[07:13.02-07:18.99] Customer: When I flip a certain switch, how would I go about getting someone to look at that and potentially fix it?
[07:20.05-07:21.70] Agent: We could just. Yeah, here, let.
[07:21.73-07:22.96] Agent: I'm going to finish this one.
[07:22.98-07:31.06] Agent: Done. And then we'just create another call because it is a different department with our electrical, we are booked out about [DURATION] [DURATION] [DURATION], about [DURATION] [DURATION].
[07:31.61-07:34.42] Agent: So we could create a call and just.
[07:34.53-07:36.88] Agent: You just kind of the same thing with what we did.
[07:37.05-07:42.81] Agent: So with that, though, because it is now diagnosing a problem and getting you a fix of the problem.
[07:42.98-07:46.08] Agent: We do have a $[MONEY_AMOUNT] service charge for that.
[07:46.50-07:51.05] Agent: The [OCCUPATION] will come out, they'll walk with you, you'llain what's going on.
[07:51.22-07:52.93] Agent: They'll diagnose, see what they can do.
[07:52.98-07:59.62] Agent: They'present you with options to make sure any work that they're going to do, they get the O from you right away.
[07:59.76-08:00.80] Agent: And then they could go about.
[08:00.83-08:01.38] Agent: Once they get that.
[08:01.40-08:03.73] Agent: Okay. Go about fixing that problem for you.
[08:04.70-08:08.97] Customer: Okay. Ill tell you what I mean, that's what I was looking for is the service charge.
[08:09.00-08:15.93] Customer: I'm going to hold off on that for now, but I may end up scheduling it in the next [DURATION] [DURATION] or [DURATION] or something.
[08:15.96-08:18.77] Customer: I need to just kind of get all my depth in a row first.
[08:18.96-08:30.84] Agent: Okay. And I know sometimes too, if you do decide to go with the work, depending on that [OCCUPATION], they might waive that service charge and it just goes right into the cost of what you're doing.
[08:30.90-08:38.82] Agent: So, you know, say you have some work done, they'll waive that $[MONEY_AMOUNT] and then just have you pay for the work that is done at that time.
[08:39.68-08:41.38] Customer: Oh, that's what you guys do.
[08:43.28-08:46.95] Agent: I don't want to say every single time, but I know sometimes we will waive that.
[08:47.00-08:55.58] Agent: If you decide to go with the work, they'waive that $[MONEY_AMOUNT] service charge and then it just goes into whatever you're paying to get that six done.
[08:56.40-08:58.99] Customer: O okay. All right.
[08:59.12-09:09.54] Customer: Well, then for now, let's just go with the heater install and then I'll probably make a decision on the electrical thing here in the next [DURATION] [DURATION] and I'll give you a call back if necessary.
[09:10.07-09:14.68] Agent: Okay, perfect. I just want to make sure I have everything correct here.
[09:15.62-09:16.88] Agent: Let me just
[09:18.90-09:20.04] Agent: get out of here.
[09:20.87-09:21.61] Agent: Yes,
[09:23.75-09:25.61] Agent: let's see what we got here.
[09:28.71-09:34.37] Agent: So I have you at [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[09:35.45-09:37.87] Agent: Yeah. [LOCATION] [LOCATION], [LOCATION].
[09:38.04-09:41.26] Agent: Okay. [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION].
[09:41.85-09:43.13] Agent: And is it [LOCATION]?
[09:43.31-09:45.35] Agent: And then [LOCATION], [LOCATION], [LOCATION] [LOCATION] or [LOCATION]?
[09:46.28-09:47.45] Agent: [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[09:47.57-09:49.78] Agent: No, [LOCATION], [LOCATION]. Okay.
[09:49.89-09:50.69] Agent: That's how I spelled it.
[09:50.71-09:51.99] Agent: I just wanted to make sure.
[09:54.97-09:58.21] Agent: [LOCATION], [LOCATION]. Yes. Okay.
[09:58.23-10:02.14] Agent: And then once a quote for installing a garage heater has the heater just wants to be installed.
[10:02.66-10:04.75] Agent: And then I'll put in the notes here too.
[10:04.81-10:06.76] Agent: Just that our heads up call.
[10:07.23-10:10.39] Agent: And then. Yeah, if you have any questions before then, just give us a call and let us know.
[10:10.41-10:13.61] Agent: Okay. All right, ma'am, I appreciate it.
[10:13.74-10:15.49] Agent: Yes, no problem. Thank you so much.
[10:16.02-10:17.35] Agent: All right, thank you too.
[10:17.53-10:17.75] Agent: By.",It's a great date. [ORGANIZATION] [ORGANIZATION]. It's a great date. [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? I'm just trying to get a quote for a garage heater installation and some duct cleaning for my residential home. Okay. So we would have to send out a [OCCUPATION] for that. So I know that we don't do any duct cleaning. We can definitely give you an estimate for that garage heater. But I know we kind of got away from that duct cleaning. Is that ,"It's a great date. [ORGANIZATION] [ORGANIZATION]. It's a great date. [ORGANIZATION] [ORGANIZATION]. My name is [PERSON_NAME]. Are you calling for service? I'm just trying to get a quote for a garage heater installation and some duct cleaning for my residential home. Okay. So we would have to send out a [OCCUPATION] for that. So I know that we don't do any duct cleaning. We can definitely give you an estimate for that garage heater. But I know we kind of got away from that duct cleaning. Is that something you still want us to come out and do a quote for that gar? Yeah, I mean, if the quote is free. Correct. Yep. Estimates are free. Okay. Yeah, absolutely. Okay. Have we been to your location? Oh, go. I'SORRY Sorry. So I already have the. I don't know if it matters, but I already have the heater, all the duct work, as far as I know. So I only need the quote for installation and whatever else the [OCCUPATION] thinks we need. But just giving you so you are aware. Okay. And I can put that in your notes for sure. Have we ever serviced your location before? I'm not sure. I just moved here. You may have under the previous owner. Okay, well, then we'll just get you a new like, have you ever used those before you personally. No, I have not. Okay, perfect. We'get you in as a new customer. Let me. So you're doing an estimate for. So you want a quote for installing a garage heater, right? Yes. Heater has the heater just to be installed. All right. And what is your first name? [PERSON_NAME]. And your last name? [PERSON_NAME]. Like [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. And you own the home, correct? Yes, correct. Okay, and what is the address out there? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] popped up. So [LOCATION], you said, in [LOCATION]. Yeah. O ye. And what is your phone number? All right. And can I get an email for your file? And how did you hear about us? I looked you up on the Internet. Okay. Internet. All right, let me see if I got any other information that I need from you. We're doing an estimate. Okay. Let's see what I can get. And are you looking for. Let me see what we got going on today. We might possibly be able to send out to give you that estimate. Do here. I'm going to put you on just a brief hold to see if I'GOING to talk to my [OCCUPATION] and see if we can squeeze the in today. Are you available today? Yes, I am. Okay, let me just put you on a brief hold. Okay. Okay. All Right. Just one second. Thank you for calling [ORGANIZATION] [ORGANIZATION], [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We've been proudly serving [LOCATION] [LOCATION] since [DATE_INTERVAL]. Our motto is 100% satisfaction. Today and in the future, we encourage customer input and promote an open door policy. Please share your thoughts with us. Your suggestions and insights can only help us improve. Introducing [ORGANIZATION] exclusive club membership. As a member of the club, not only is your home protected from leaky faucets, clogged drains, loss of power and failing equipment, you automatically go to the top of the line when you call. Ensure your home is protected for only $[MONEY_AMOUNT]. Hi, are you still there? Yes, ma'am. Okay, so it doesnt look like today is going to work. We'pretty booked out today. What does next [DURATION] look like for you? Is there [DURATION] [DURATION] that works best next [DURATION]? So Monday morning I can't do, but I could do sometime after [TIME]. I could do Tuesday afternoon [DURATION] [DURATION] Wednesday and then Thursday book as well. So really Monday afternoon, Tuesday afternoon or [DURATION] [DURATION] Wednesday? Let's go for that Wednesday. Just because we do book for the [DURATION], we do like an [TIME] [TIME] [TIME] time frame. So it would just probably easier for us to make sure that we aren'promising you a time or you clear something up and we'not able to get there at that time. So does that [TIME] [TIME] [TIME] time frame work for you? I mean, is there a way like the [DURATION] before that we can get it a little closer? Because mean, I'm not trying to be tied here [DURATION] [DURATION] waiting. Well, what we do. So what we try to do or what we do is we call you and let you know. So if we could put in your notes like needs and hours heads up before we get there. So if you're out running errands or doing something, we can give you a call [DURATION] [DURATION] before we feel like we'going to be there and so that you have enough time to get home and get ready so you don't have to be tied to your house [DURATION] [DURATION]. O okay. Does that work for you? Okay, yeah, perfect. So we're going to do [DATE] [DATE]. I will put in your notes like I said, before the [DURATION]. Heads up call before we get there so you have enough time to get home. And then we'll give you a call when that [OCCUPATION] is headed over. And any other questions for me? Yeah. I didn't realize you guys do electrical work as well. We do. Ye. And I know may someone probably have to come out? I'm sure it's not a quote, but I have my bathroom and my garage both randomly. Well, I know why the bathroom is doing it, but my GFCI outlet keeps kicking off and shutting all the power off in both of those rooms. The garage is doing it randomly and the bathroom is doing it. When I flip a certain switch, how would I go about getting someone to look at that and potentially fix it? We could just. Yeah, here, let. I'm going to finish this one. Done. And then we'just create another call because it is a different department with our electrical, we are booked out about [DURATION] [DURATION] [DURATION], about [DURATION] [DURATION]. So we could create a call and just. You just kind of the same thing with what we did. So with that, though, because it is now diagnosing a problem and getting you a fix of the problem. We do have a $[MONEY_AMOUNT] service charge for that. The [OCCUPATION] will come out, they'll walk with you, you'llain what's going on. They'll diagnose, see what they can do. They'present you with options to make sure any work that they're going to do, they get the O from you right away. And then they could go about. Once they get that. Okay. Go about fixing that problem for you. Okay. Ill tell you what I mean, that's what I was looking for is the service charge. I'm going to hold off on that for now, but I may end up scheduling it in the next [DURATION] [DURATION] or [DURATION] or something. I need to just kind of get all my depth in a row first. Okay. And I know sometimes too, if you do decide to go with the work, depending on that [OCCUPATION], they might waive that service charge and it just goes right into the cost of what you're doing. So, you know, say you have some work done, they'll waive that $[MONEY_AMOUNT] and then just have you pay for the work that is done at that time. Oh, that's what you guys do. I don't want to say every single time, but I know sometimes we will waive that. If you decide to go with the work, they'waive that $[MONEY_AMOUNT] service charge and then it just goes into whatever you're paying to get that six done. O okay. All right. Well, then for now, let's just go with the heater install and then I'll probably make a decision on the electrical thing here in the next [DURATION] [DURATION] and I'll give you a call back if necessary. Okay, perfect. I just want to make sure I have everything correct here. Let me just get out of here. Yes, let's see what we got here. So I have you at [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Yeah. [LOCATION] [LOCATION], [LOCATION]. Okay. [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION]. And is it [LOCATION]? And then [LOCATION], [LOCATION], [LOCATION] [LOCATION] or [LOCATION]? [LOCATION] [LOCATION], [LOCATION] [LOCATION]. No, [LOCATION], [LOCATION]. Okay. That's how I spelled it. I just wanted to make sure. [LOCATION], [LOCATION]. Yes. Okay. And then once a quote for installing a garage heater has the heater just wants to be installed. And then I'll put in the notes here too. Just that our heads up call. And then. Yeah, if you have any questions before then, just give us a call and let us know. Okay. All right, ma'am, I appreciate it. Yes, no problem. Thank you so much. All right, thank you too. By."
199,1015,5943bedc724e4799b161c85eb0e6a202,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/5943bedc724e4799b161c85eb0e6a202_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90658784,0.9065878614823815,520.0,823,823,1.5826923076923076,89,9,"[DATE], [DURATION], [LOCATION], [MARITAL_STATUS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.038,83,44,32,6,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.17-00:03.27] IVR/System: All calls are recorded for quality and training purposes.
[00:22.45-00:24.30] IVR/System: You have reached [ORGANIZATION] [ORGANIZATION].
[00:24.44-00:27.92] IVR/System: All of our lines are currently tied up assisting other customers.
[00:28.08-00:31.45] IVR/System: Please stay on the line and an [OCCUPATION] will be with you shortly.
[03:14.76-03:17.17] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION] in [ORGANIZATION] [ORGANIZATION].
[03:17.27-03:18.31] IVR/System: We fix your pains.
[03:18.40-03:20.82] Agent: This is [PERSON_NAME]. Hey [PERSON_NAME].
[03:20.85-03:27.10] Customer: My name is [PERSON_NAME] [PERSON_NAME] because I had a littleident with one of my windows at a property.
[03:28.28-03:35.53] Customer: So it's a double pane glass window and the exterior pane
[03:37.94-03:40.32] Customer: is about a quarter inch hole in it.
[03:41.87-03:42.78] Agent: Very SR to hear that.
[03:42.80-03:44.42] Agent: We can definitely help you out with that, sir.
[03:44.52-03:46.36] Agent: You said [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:46.51-03:48.63] Customer: Yes, thank you sir.
[03:48.65-03:49.88] Agent: And your last name please?
[03:50.22-03:54.35] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:54.41-03:57.88] Agent: Thank you sir. And what would be a good phone number for you there, please?
[04:09.79-04:14.18] Agent: Yes, and that phone number will serve as a reference number with us here.
[04:14.23-04:16.75] Agent: So if you do call back in, just reference that phone number.
[04:16.92-04:21.10] Agent: Okay, great. And where did you find our phone number today?
[04:21.83-04:25.24] Customer: Online. Just a google search online.
[04:25.27-04:31.54] Agent: Thank you sir. And for any appointment confirmations and invoicing, what would be a good email address for you please?
[04:40.60-04:42.21] Agent: Thank you, sir. First name?
[04:44.24-04:48.13] Customer: [PERSON_NAME]. And what is the zip code for you there please?
[04:48.51-04:54.35] Customer: [LOCATION]. [LOCATION]. And that's [LOCATION].
[04:54.41-04:57.94] Agent: Perfect. And you said it was a double pane window there on the home?
[04:58.36-05:06.30] Customer: Yeah. So I'm not exactly sure how windows work, but there are two windows and there's about a half inch separating the two.
[05:07.68-05:13.37] Agent: Understood. And was it just the exterior pane that had the damage or was the interior pain damaged as well?
[05:13.52-05:14.89] Customer: Nop, just exterior.
[05:16.10-05:17.48] Agent: Understood, thank you, sir.
[05:17.98-05:21.19] Agent: And do you have an idea of the approximate size for the panin?
[05:23.98-05:28.51] Customer: Thinking like maybe two and a half feet across by
[05:29.81-05:31.51] Customer: maybe two feet tall.
[05:32.81-05:34.84] Agent: All right, so about 30 inches by 24.
[05:34.89-05:39.28] Agent: Approximately. Yeah, approximately. Thank you, sir.
[05:39.45-05:43.83] Agent: And the frame around the window, is it wood, vinyl, aluminum or steel?
[05:44.19-05:47.11] Customer: It's wood. Wood. Thank you.
[05:47.17-05:49.41] Agent: And is that on the [LOCATION] [LOCATION] of the residence?
[05:49.60-05:50.38] Customer: Yeah.
[05:52.95-05:55.56] Agent: And then we can have our [OCCUPATION] [OCCUPATION] come out there to the address.
[05:55.62-05:58.77] Agent: He'get the exact measurements and give you the best possible price.
[05:58.96-06:00.34] Agent: I can request that to be done.
[06:00.39-06:03.13] Agent: It looks like. Let me just double check here.
[06:04.04-06:06.87] Agent: Thursday. Currently that would be this [DATE], [DATE] [DATE], sir.
[06:06.93-06:08.13] Agent: Would that work for you?
[06:08.56-06:09.91] Customer: Any chance for tomorrow?
[06:09.97-06:12.06] Customer: I have guests checking in on Thursday.
[06:16.38-06:20.10] Agent: I can only request [DURATION] [DURATION] at this point, which would be Thursday.
[06:20.16-06:27.27] Agent: But I can certainly make a note for dispatch if they have any sooner availability that you would like it done sooner and I can have them Try and accommodate that for you.
[06:27.77-06:28.60] Customer: Okay,
[06:30.42-06:33.04] Agent: and what was the address for the location there please?
[06:33.33-06:34.29] Customer: I'll give you my address.
[06:34.31-06:35.51] Customer: I'm right up the street.
[06:35.81-06:43.54] Customer: It's [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[06:45.19-06:45.94] Customer: [LOCATION].
[06:48.39-06:52.92] Agent: Thank you, sir. So [LOCATION] [LOCATION] [LOCATION] and it was [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[06:52.98-07:00.89] Agent: [LOCATION]. Yes. Perfect. And aside from the [PHONE_NUMBER] [PHONE_NUMBER], was there any alternate phone breakack could list for you there as well?
[07:01.36-07:04.33] Customer: Maybe my [MARITAL_STATUS]? That would be [LOCATION] [LOCATION]
[07:10.00-07:10.99] Unknown: [TIME].
[07:13.76-07:16.23] Agent: And you said [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] and it was
[07:17.88-07:26.30] Agent: [TIME]. Yep. Perfect. And then would there be any gate codes or any kind of special instructions our [OCCUPATION] would need to be aware of?
[07:26.45-07:30.75] Customer: No, just give one of us a buzz, then we can show you where it's at.
[07:31.69-07:34.26] Customer: Okay, so just call upon arrival.
[07:34.44-07:35.15] Customer: Yes.
[07:37.65-07:40.19] Agent: Perfect. You know, approximately.
[07:41.13-07:43.83] Customer: Sorry, what time on Thursday would be.
[07:45.10-07:48.75] Agent: That is one thing that the dispatch will discuss with you when they call back.
[07:48.78-07:52.57] Customer: Because I am making the note to see if they do have any availability for tomorrow.
[07:52.74-07:55.77] Customer: So first of all see if they can get there tomorrow at all.
[07:55.79-07:58.12] Agent: And if not, then they'll give you the timerame for Thursday.
[07:58.54-08:02.71] Customer: Cool. And you can't give out an approximate estimate now, could you?
[08:03.45-08:06.57] Agent: No, unfortunately not. I just have like an [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] window.
[08:06.63-08:08.49] Agent: Unfortunately. I know that's not the greatest thing to hear.
[08:08.51-08:12.92] Agent: I apologize. No, I'm talking as far as finance our money wise.
[08:14.13-08:15.75] Customer: Oh, as for the cost.
[08:15.82-08:17.37] Agent: No, I do apologize with that as well.
[08:17.39-08:21.80] Agent: I'm here with their off site [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] so I don't handle really any of the quoting at all.
[08:24.24-08:25.15] Customer: All right, sounds good.
[08:25.17-08:27.24] Agent: I appreciate it, [PERSON_NAME].
[08:27.26-08:28.07] Agent: You're very welcome, sir.
[08:28.12-08:33.50] Agent: Thank you for giving us a call here at [ORGANIZATION] [ORGANIZATION] And then dispatch will be in touch with you here in the morning to discuss that availability.
[08:34.03-08:35.29] Customer: Great. Thank you so much.
[08:36.12-08:38.08] Agent: You're welcome. Have a great day too.",All calls are recorded for quality and training purposes. You have reached [ORGANIZATION] [ORGANIZATION]. All of our lines are currently tied up assisting other customers. Please stay on the line and an [OCCUPATION] will be with you shortly. Thank you for calling the [ORGANIZATION] [ORGANIZATION] in [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME]. Hey [PERSON_NAME]. My name is [PERSON_NAME] [PERSON_NAME] because I had a littleident with one of my windows at a property. So,"All calls are recorded for quality and training purposes. You have reached [ORGANIZATION] [ORGANIZATION]. All of our lines are currently tied up assisting other customers. Please stay on the line and an [OCCUPATION] will be with you shortly. Thank you for calling the [ORGANIZATION] [ORGANIZATION] in [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME]. Hey [PERSON_NAME]. My name is [PERSON_NAME] [PERSON_NAME] because I had a littleident with one of my windows at a property. So it's a double pane glass window and the exterior pane is about a quarter inch hole in it. Very SR to hear that. We can definitely help you out with that, sir. You said [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes, thank you sir. And your last name please? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you sir. And what would be a good phone number for you there, please? Yes, and that phone number will serve as a reference number with us here. So if you do call back in, just reference that phone number. Okay, great. And where did you find our phone number today? Online. Just a google search online. Thank you sir. And for any appointment confirmations and invoicing, what would be a good email address for you please? Thank you, sir. First name? [PERSON_NAME]. And what is the zip code for you there please? [LOCATION]. [LOCATION]. And that's [LOCATION]. Perfect. And you said it was a double pane window there on the home? Yeah. So I'm not exactly sure how windows work, but there are two windows and there's about a half inch separating the two. Understood. And was it just the exterior pane that had the damage or was the interior pain damaged as well? Nop, just exterior. Understood, thank you, sir. And do you have an idea of the approximate size for the panin? Thinking like maybe two and a half feet across by maybe two feet tall. All right, so about 30 inches by 24. Approximately. Yeah, approximately. Thank you, sir. And the frame around the window, is it wood, vinyl, aluminum or steel? It's wood. Wood. Thank you. And is that on the [LOCATION] [LOCATION] of the residence? Yeah. And then we can have our [OCCUPATION] [OCCUPATION] come out there to the address. He'get the exact measurements and give you the best possible price. I can request that to be done. It looks like. Let me just double check here. Thursday. Currently that would be this [DATE], [DATE] [DATE], sir. Would that work for you? Any chance for tomorrow? I have guests checking in on Thursday. I can only request [DURATION] [DURATION] at this point, which would be Thursday. But I can certainly make a note for dispatch if they have any sooner availability that you would like it done sooner and I can have them Try and accommodate that for you. Okay, and what was the address for the location there please? I'll give you my address. I'm right up the street. It's [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Thank you, sir. So [LOCATION] [LOCATION] [LOCATION] and it was [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION]. Yes. Perfect. And aside from the [PHONE_NUMBER] [PHONE_NUMBER], was there any alternate phone breakack could list for you there as well? Maybe my [MARITAL_STATUS]? That would be [LOCATION] [LOCATION] [TIME]. And you said [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] and it was [TIME]. Yep. Perfect. And then would there be any gate codes or any kind of special instructions our [OCCUPATION] would need to be aware of? No, just give one of us a buzz, then we can show you where it's at. Okay, so just call upon arrival. Yes. Perfect. You know, approximately. Sorry, what time on Thursday would be. That is one thing that the dispatch will discuss with you when they call back. Because I am making the note to see if they do have any availability for tomorrow. So first of all see if they can get there tomorrow at all. And if not, then they'll give you the timerame for Thursday. Cool. And you can't give out an approximate estimate now, could you? No, unfortunately not. I just have like an [DURATION] [DURATION] [DURATION] [DURATION] [DURATION] window. Unfortunately. I know that's not the greatest thing to hear. I apologize. No, I'm talking as far as finance our money wise. Oh, as for the cost. No, I do apologize with that as well. I'm here with their off site [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] so I don't handle really any of the quoting at all. All right, sounds good. I appreciate it, [PERSON_NAME]. You're very welcome, sir. Thank you for giving us a call here at [ORGANIZATION] [ORGANIZATION] And then dispatch will be in touch with you here in the morning to discuss that availability. Great. Thank you so much. You're welcome. Have a great day too."
200,3075,eef69fac3b14434bb95f92ca9d0e2877,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/eef69fac3b14434bb95f92ca9d0e2877_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9033547,0.9033546768893758,405.0,913,913,2.254320987654321,102,7,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.037,98,38,25,35,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:02.83] IVR/System: Thank you for calling [ORGANIZATION].
[00:02.98-00:05.43] IVR/System: Please hold for the next available [OCCUPATION]
[00:08.38-00:10.12] IVR/System: if your windshield needs replacing.
[00:10.17-00:16.82] IVR/System: Don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident.
[00:16.92-00:21.35] IVR/System: The [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality.
[00:21.46-00:24.14] IVR/System: And we use the same adhesives that car makers do.
[00:24.25-00:27.85] IVR/System: Glass is a key component in the structural integrity of your vehicle.
[00:27.95-00:30.73] IVR/System: Insist on first quality glass and adhesives.
[00:30.87-00:34.38] IVR/System: [ORGANIZATION] believes your safety is more important than price.
[00:38.28-00:41.11] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[00:41.24-00:44.76] IVR/System: We're the experts at auto, home and business glass replacement.
[00:44.90-00:47.50] IVR/System: You can depend on us for fast and friendly service.
[00:47.57-00:49.92] IVR/System: Even [DURATION] [DURATION] service for emergencies.
[00:50.06-00:53.27] IVR/System: And you'll always know the price upront before we start.
[00:53.92-00:55.57] IVR/System: We appreciate your patience.
[00:55.71-00:59.00] IVR/System: Please continue to hold for the next available [OCCUPATION].
[00:59.17-01:03.98] IVR/System: Fog insulated windows and patio doors, storefronts ENT3 doors and door closures.
[01:04.08-01:07.09] IVR/System: Tableops laminated or tempered safety glass.
[01:07.22-01:09.41] IVR/System: Mobile service Credit cards accepted.
[01:14.83-01:17.52] IVR/System: Some panes really do require a house call.
[01:17.59-01:19.67] IVR/System: Like the panes of glass in your home.
[01:19.81-01:23.05] IVR/System: Call [ORGANIZATION] [ORGANIZATION] if your insulated windows book foggy.
[01:23.10-01:26.40] IVR/System: Temperature changes have affected the seal allowing moisture in.
[01:26.51-01:29.94] IVR/System: We needn't replace the entire window, just the insulated glass.
[01:30.11-01:36.55] IVR/System: [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass.
[01:36.66-01:40.67] IVR/System: And we're here when you need us with [DURATION] [DURATION] emergency service.
[01:43.09-01:45.97] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[01:46.11-01:49.25] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[01:49.31-01:50.85] IVR/System: We appreciate your patience.
[01:50.99-01:54.09] IVR/System: Please continue to hold for the next available [OCCUPATION].
[01:54.22-01:59.05] IVR/System: You we're accepted by all major insurance companies so you can Insist on [ORGANIZATION] [ORGANIZATION].
[01:59.15-02:04.22] IVR/System: [ORGANIZATION] quality glass. Certified [OCCUPATION] and the best guaranteed ``antees in the business.
[02:08.76-02:12.10] IVR/System: All calls are recorded for quality and training purposes.
[02:23.72-02:25.93] IVR/System: Thank you for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:25.97-02:26.86] IVR/System: We fix your pains.
[02:26.93-02:28.71] Agent: This is [PERSON_NAME]. How can I help you?
[02:29.59-02:35.68] Customer: Yes, sir. I was calling to see if you guys can give me a quote on a home window glass.
[02:35.83-02:41.32] Customer: We had a ball go through it so try to see if and get it f window in your home is broken.
[02:41.71-02:44.08] Customer: Yes, sir. All right.
[02:44.15-02:45.70] Agent: Sorry. Hear about that glass ders?
[02:45.72-02:47.04] Agent: That's definitely never fun to deal with.
[02:47.07-02:48.74] Agent: But you did call the right place.
[02:48.88-02:51.06] Agent: Do you mind if I get some quick information from you?
[02:51.08-02:54.25] Agent: Then we can discuss that service and pretty much get you set up.
[02:54.69-02:57.60] Customer: Yes, sir. Perfect. Sounds good.
[02:57.65-02:59.15] Agent: What was your name please, ma'am?
[02:59.88-03:03.55] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:03.72-03:07.22] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[03:08.69-03:11.76] Agent: so first name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name?
[03:11.84-03:14.54] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:15.00-03:17.60] Agent: Perfect. Thank you ma'am.
[03:17.66-03:19.94] Agent: And the best phone number to reach you at please?
[03:28.94-03:33.16] Agent: [PHONE_NUMBER]. Thank you. And how did you find our phone number today?
[03:33.75-03:36.34] Customer: I googled it. Google.
[03:36.38-03:37.43] Agent: Great way to find us there.
[03:37.49-03:39.12] Agent: And let me check what joach are going to fall in here.
[03:39.15-03:40.44] Agent: What's your zip code please?
[03:41.22-03:47.54] Customer: [LOCATION] in [LOCATION] [LOCATION].
[03:47.60-03:48.44] Agent: Thank you.
[03:50.19-03:54.22] Agent: A window. Is that window to double pane or a single pane window?
[03:54.40-03:56.06] Customer: I believe it's a single pane.
[03:56.12-03:59.69] Customer: It was just one piece of one giant glass.
[03:59.74-04:01.66] Customer: That broke. That broke.
[04:01.71-04:05.93] Agent: Okay, thank you. Did you have any approximate measurements for the glass at all?
[04:06.34-04:10.11] Customer: I believe it was 17 by 50.
[04:10.54-04:14.41] Agent: 17 by 50, thank you.
[04:14.75-04:19.69] Agent: And the frame on the window there, do you know if it's like wood vin aluminum or steel?
[04:20.19-04:21.62] Customer: I think it's aluminum.
[04:22.44-04:25.42] Agent: Aluminum. Perfect. And which floor was the window one?
[04:25.95-04:28.62] Customer: [LOCATION] [LOCATION]. [LOCATION] [LOCATION].
[04:30.60-04:34.65] Agent: All right. Did you require any kind of emergency board up service at all?
[04:35.56-04:42.42] Customer: No, we have some like plastic that you put outside like because we're also auto part thing.
[04:42.58-04:45.27] Customer: So we put some plastic over it right now.
[04:46.30-04:50.51] Agent: Perfect, that'll work. So what we'll do then is we'll send the [OCCUPATION] [OCCUPATION] to the address.
[04:50.54-04:54.49] Agent: They'take a look at the job, take exact measurements and get you the best possible price.
[04:54.63-05:00.84] Agent: Looks like the soonest that we can request for an appointment is going to be on Monday.
[05:00.89-05:02.05] Agent: Or we can do it a different [DURATION].
[05:02.07-05:03.27] Agent: What's the best for you?
[05:03.77-05:06.83] Customer: Monday is fine. Perfect.
[05:07.65-05:15.29] Agent: We'get that request set and I will have my [ORGANIZATION] [ORGANIZATION] give you a callack to set the appointment time frme up and verify that with you.
[05:16.14-05:19.93] Agent: What was a good or what was the address for the location?
[05:20.43-05:27.52] Customer: It is [LOCATION] [LOCATION] [LOCATION] [LOCATION]
[05:29.14-05:29.88] Customer: City
[05:31.46-05:37.74] Customer: [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION].
[05:37.88-05:41.49] Agent: Is there going to be a great alternate phone number I can list for you at all please?
[05:42.18-05:43.48] Customer: Just mine name.
[05:47.10-05:48.18] Agent: Thank you, that will work.
[05:48.25-05:50.71] Agent: And how about a great email address please?
[06:08.67-06:15.29] Customer: That s [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[06:17.94-06:22.23] Agent: Yes sir. Perfect. Well, thanks so much for kind [ORGANIZATION] [ORGANIZATION].
[06:22.29-06:23.67] Agent: Thanks for scheduling with us today.
[06:23.73-06:26.99] Agent: Just as a reminder, we are available to assist you with all of your glass needs.
[06:27.11-06:28.73] Agent: That does include auto glass.
[06:28.82-06:34.50] Agent: I do have this request in the system and I will have the dispatch callback to go over request today'availability and set of the time frame.
[06:34.53-06:38.01] Customer: Okay, thank you. No problem.
[06:38.07-06:39.46] Agent: You have a great rest of your [DURATION].
[06:39.85-06:41.99] Customer: You too. Thank you.
[06:42.04-06:42.20] Agent: Bye.",Thank you for calling [ORGANIZATION]. Please hold for the next available [OCCUPATION] if your windshield needs replacing. Don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. The [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality. And we use the same adhesives that car makers do. Glass is a key component in the structural integrity of your vehicle. Insist on first qua,"Thank you for calling [ORGANIZATION]. Please hold for the next available [OCCUPATION] if your windshield needs replacing. Don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. The [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality. And we use the same adhesives that car makers do. Glass is a key component in the structural integrity of your vehicle. Insist on first quality glass and adhesives. [ORGANIZATION] believes your safety is more important than price. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We're the experts at auto, home and business glass replacement. You can depend on us for fast and friendly service. Even [DURATION] [DURATION] service for emergencies. And you'll always know the price upront before we start. We appreciate your patience. Please continue to hold for the next available [OCCUPATION]. Fog insulated windows and patio doors, storefronts ENT3 doors and door closures. Tableops laminated or tempered safety glass. Mobile service Credit cards accepted. Some panes really do require a house call. Like the panes of glass in your home. Call [ORGANIZATION] [ORGANIZATION] if your insulated windows book foggy. Temperature changes have affected the seal allowing moisture in. We needn't replace the entire window, just the insulated glass. [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass. And we're here when you need us with [DURATION] [DURATION] emergency service. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We'll fix it fast and handle the insurance paperwork for you. We appreciate your patience. Please continue to hold for the next available [OCCUPATION]. You we're accepted by all major insurance companies so you can Insist on [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] quality glass. Certified [OCCUPATION] and the best guaranteed ``antees in the business. All calls are recorded for quality and training purposes. Thank you for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME]. How can I help you? Yes, sir. I was calling to see if you guys can give me a quote on a home window glass. We had a ball go through it so try to see if and get it f window in your home is broken. Yes, sir. All right. Sorry. Hear about that glass ders? That's definitely never fun to deal with. But you did call the right place. Do you mind if I get some quick information from you? Then we can discuss that service and pretty much get you set up. Yes, sir. Perfect. Sounds good. What was your name please, ma'am? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] so first name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Perfect. Thank you ma'am. And the best phone number to reach you at please? [PHONE_NUMBER]. Thank you. And how did you find our phone number today? I googled it. Google. Great way to find us there. And let me check what joach are going to fall in here. What's your zip code please? [LOCATION] in [LOCATION] [LOCATION]. Thank you. A window. Is that window to double pane or a single pane window? I believe it's a single pane. It was just one piece of one giant glass. That broke. That broke. Okay, thank you. Did you have any approximate measurements for the glass at all? I believe it was 17 by 50. 17 by 50, thank you. And the frame on the window there, do you know if it's like wood vin aluminum or steel? I think it's aluminum. Aluminum. Perfect. And which floor was the window one? [LOCATION] [LOCATION]. [LOCATION] [LOCATION]. All right. Did you require any kind of emergency board up service at all? No, we have some like plastic that you put outside like because we're also auto part thing. So we put some plastic over it right now. Perfect, that'll work. So what we'll do then is we'll send the [OCCUPATION] [OCCUPATION] to the address. They'take a look at the job, take exact measurements and get you the best possible price. Looks like the soonest that we can request for an appointment is going to be on Monday. Or we can do it a different [DURATION]. What's the best for you? Monday is fine. Perfect. We'get that request set and I will have my [ORGANIZATION] [ORGANIZATION] give you a callack to set the appointment time frme up and verify that with you. What was a good or what was the address for the location? It is [LOCATION] [LOCATION] [LOCATION] [LOCATION] City [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION]. Is there going to be a great alternate phone number I can list for you at all please? Just mine name. Thank you, that will work. And how about a great email address please? That s [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes sir. Perfect. Well, thanks so much for kind [ORGANIZATION] [ORGANIZATION]. Thanks for scheduling with us today. Just as a reminder, we are available to assist you with all of your glass needs. That does include auto glass. I do have this request in the system and I will have the dispatch callback to go over request today'availability and set of the time frame. Okay, thank you. No problem. You have a great rest of your [DURATION]. You too. Thank you. Bye."
201,2433,aa24dc7c5fb144f2856539581272a20c,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/aa24dc7c5fb144f2856539581272a20c_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90252334,0.9025233153928957,654.0,929,929,1.4204892966360856,97,9,"[DATE_INTERVAL], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [VEHICLE_ID]",44,False,88.017,106,51,49,6,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.69-00:02.80] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:02.89-00:04.11] IVR/System: We fix your pains.
[00:04.26-00:07.13] IVR/System: If you know your party's extension, dial it now.
[00:07.27-00:17.04] IVR/System: For existing customers inquiring about an order status or scheduled appointment, press [PHONE_NUMBER] to receive an estimate or place a new order for your home or business.
[00:18.34-00:19.64] IVR/System: To speak with [ORGANIZATION]
[01:26.48-01:28.12] IVR/System: [ORGANIZATION] [ORGANIZATION]. Your pains.
[01:28.20-01:30.19] Agent: This is [PERSON_NAME]. How may I help you?
[01:30.72-01:37.06] Customer: Hey, good afternoon. Calling to get a pricing for a window replacement or a car?
[01:39.12-01:41.70] Customer: For a vehicle? Yes.
[01:42.36-01:45.42] Customer: Okay, and it's the vehicle door glass?
[01:46.12-01:49.94] Customer: Yes, it's the driver'side friend door glass.
[01:51.03-01:53.48] Agent: Okay, give me just one moment.
[02:00.94-02:04.41] Agent: Okay. And what's the year, make and model of your vehicle?
[02:05.11-02:09.76] Customer: [DATE_INTERVAL] [ORGANIZATION] RX450H.
[02:24.16-02:28.26] Agent: And do you know if the door glass is laminated or not?
[02:30.09-02:31.13] Customer: It has tin on it.
[02:31.15-02:32.22] Agent: Is that what you mean?
[02:33.25-02:38.41] Customer: No. So there's two options for this vehicle, just regular and laminated glass.
[02:38.55-02:42.78] Agent: So do you happen to have like your VIN number and maybe I can look it up that way?
[02:43.34-02:44.96] Customer: Yeah, sure. One second.
[02:51.34-03:08.88] Customer: So it's [VEHICLE_ID] [VEHICLE_ID] and there's an MPV on it, but I don't know if that's part of it.
[03:17.03-03:20.10] Agent: Okay, so it's saying that is an invalid vin.
[03:20.19-03:27.79] Customer: So you said [VEHICLE_ID], [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[03:27.89-03:29.65] Customer: [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[03:31.34-03:32.21] Agent: Okay,
[03:41.00-03:46.56] Customer: okay, so [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[03:46.65-03:48.38] Customer: Sor. Sorry, sorry, sorry, sorry, sorry.
[03:48.45-03:49.30] Agent: All right, let's go back.
[03:49.33-03:50.62] Customer: It's [VEHICLE_ID]
[03:52.21-03:54.54] Customer: [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[03:55.53-04:03.09] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:08.38-04:10.25] Customer: And it's the driver side.
[04:10.54-04:13.12] Customer: The driver window. Correct.
[04:19.26-04:22.40] Agent: Okay, so let me see.
[04:22.87-04:28.62] Agent: Unfortunately, even with the ven decoder, it's not giving me if it's laminated or just glass.
[04:28.68-04:31.23] Agent: Let me try to look one other option.
[04:31.30-04:32.19] Agent: One second.
[04:46.98-04:49.53] Agent: This laminated BE means it's shatterproof.
[04:49.55-04:50.60] Customer: Is that what it is?
[04:52.18-04:57.88] Agent: Neither a shatterproof, but laminated is a little bit stronger than Got you.
[05:07.26-05:08.31] Agent: Give me one second.
[05:08.37-05:11.46] Agent: Let me see if either option are even available right now.
[05:11.52-05:13.25] Agent: So that will help us as well.
[05:39.52-05:48.42] Agent: Oay. So the laminated is available, but I can't guarantee that that is the exact one that you currently have.
[05:48.45-05:51.49] Agent: I mean, it is a fit and it is a better glass.
[05:51.56-05:53.85] Agent: I'm just not sure if that's what you currently have.
[05:53.90-05:57.33] Customer: Have got you. What is the price for that?
[05:58.44-06:02.04] Agent: Let's see. Would you want to do it mobile or come to our shop?
[06:02.19-06:06.57] Customer: Our shop is located in [LOCATION] Yeah, I can come to the shop.
[06:08.60-06:10.41] Customer: Okay, so the total on that.
[06:10.44-06:11.77] Agent: Give me just a second.
[06:21.62-06:25.68] Agent: The total for that in shop would be [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT].
[06:26.74-06:29.73] Agent: Do you happen to know if that glass is tinted?
[06:29.91-06:31.88] Customer: Because all the glasses are tinted.
[06:32.77-06:38.39] Agent: Did they come tinted from the manufacturer or are they aftermarket tint?
[06:38.77-06:39.69] Customer: I do not know.
[06:39.71-06:42.95] Customer: I'GOT it. When I got it, it was hinted so.
[06:43.54-06:45.98] Customer: So they wouldn't come with any aftermarket tent.
[06:46.04-06:48.13] Customer: It would come standard with a green tent.
[06:48.21-06:50.95] Customer: That's how it comes stock from the supplier.
[06:51.70-06:52.52] Agent: Okay.
[06:58.62-07:00.53] Customer: Okay. You said it was [MONEY_AMOUNT].
[07:00.58-07:05.29] Customer: How much? [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT].
[07:05.38-07:09.20] Agent: And as of right now, we are scheduling as soon as Thursday.
[07:10.50-07:11.40] Customer: Okay,
[07:12.75-07:13.49] Customer: Thursday,
[07:15.38-07:19.00] Agent: okay. Yes, we just require a $[MONEY_AMOUNT] deposit.
[07:20.87-07:21.73] Customer: Okay,
[07:25.26-07:26.98] Customer: that's fine. I just.
[07:27.12-07:28.88] Customer: And you said you guys are in [LOCATION]?
[07:29.70-07:30.90] Agent: Yes, we're in [LOCATION].
[07:30.94-07:32.64] Customer: Off the [LOCATION] [LOCATION] [LOCATION].
[07:33.31-07:36.02] Agent: And the glass is.
[07:36.19-07:41.69] Customer: Is there like a quality for the glass or it's just a OEM glass or what kind of glass is that?
[07:42.35-07:43.49] Agent: It is going to be.
[07:43.62-07:47.79] Agent: It's not going to be like from the [ORGANIZATION] dealership or anything like that.
[07:47.85-07:53.24] Agent: But honestly, across the board, all of the glasses made by the same manufacturers.
[07:54.57-08:04.78] Agent: Just when you get a vehicle brand new, they get it to where their emblem like [ORGANIZATION] or [ORGANIZATION] or whatever it may be is made or printed like a watermark on the glass.
[08:04.84-08:07.44] Agent: But it's the same manufacturers.
[08:08.13-08:12.04] Customer: Okay. Okay, I'll go and schedule for Thursday.
[08:12.98-08:15.04] Agent: Okay, and what's your first and last name?
[08:15.45-08:22.21] Customer: First name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and the last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[08:23.00-08:24.98] Agent: Okay, what's a good email for you?
[08:31.68-08:42.58] Agent: All right, and let's see, just confirming it's the [DATE_INTERVAL] [ORGANIZATION] RX450H correct.
[08:46.82-08:49.48] Agent: Give me one moment while I input all of this
[08:54.38-08:57.72] Agent: and then it's the driver's side door.
[08:59.62-09:00.36] Customer: Ye
[09:12.48-09:13.62] Agent: one moment.
[09:41.58-09:46.09] Agent: Okay, again, so that total is going to be [MONEY_AMOUNT], [MONEY_AMOUNT].
[09:46.11-09:53.57] Agent: And then I just require $[MONEY_AMOUNT] deposit so that we can have the supplier get the glass to us and transport it to us.
[09:53.67-09:57.12] Customer: Are you able to go ahead and pay that $[MONEY_AMOUNT] deposit over the phone?
[10:05.91-10:07.62] Customer: Do you know what time on Thursday?
[10:08.75-10:13.50] Customer: So my [OCCUPATION] [OCCUPATION] would give you a call tomorrow to coordinate the time.
[10:13.55-10:16.44] Agent: But I can note what time you would like to come in.
[10:16.58-10:20.62] Agent: We typically do anything from like [TIME] or even as early?
[10:20.75-10:23.74] Customer: Yeah, typically about [TIME] to [TIME].
[10:24.39-10:26.17] Agent: Okay, let me do this.
[10:28.51-10:30.01] Customer: Can you save my information?
[10:31.00-10:38.22] Agent: Yeah, I can go ahead and send the bid over to you and then if you can just, you know, you can reserve it there, call back tomorrow.
[10:38.37-10:41.87] Customer: I? Ll have to call back tomorrow morning and let you guys know.
[10:42.76-10:45.14] Agent: Okay. Yeah, that's no problem at all.
[10:45.64-10:47.75] Customer: Okay, well, thank you so much.
[10:48.61-10:49.41] Agent: All right. Thank you.
[10:49.43-10:50.97] Customer: I hope you have a good rest of your day.
[10:51.15-10:52.01] Agent: You too. Bye. Bye.
[10:52.07-10:53.04] Customer: Thanks. By Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. If you know your party's extension, dial it now. For existing customers inquiring about an order status or scheduled appointment, press [PHONE_NUMBER] to receive an estimate or place a new order for your home or business. To speak with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Your pains. This is [PERSON_NAME]. How may I help you? Hey, good afternoon. Calling to get a pricing for a window re","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. If you know your party's extension, dial it now. For existing customers inquiring about an order status or scheduled appointment, press [PHONE_NUMBER] to receive an estimate or place a new order for your home or business. To speak with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Your pains. This is [PERSON_NAME]. How may I help you? Hey, good afternoon. Calling to get a pricing for a window replacement or a car? For a vehicle? Yes. Okay, and it's the vehicle door glass? Yes, it's the driver'side friend door glass. Okay, give me just one moment. Okay. And what's the year, make and model of your vehicle? [DATE_INTERVAL] [ORGANIZATION] RX450H. And do you know if the door glass is laminated or not? It has tin on it. Is that what you mean? No. So there's two options for this vehicle, just regular and laminated glass. So do you happen to have like your VIN number and maybe I can look it up that way? Yeah, sure. One second. So it's [VEHICLE_ID] [VEHICLE_ID] and there's an MPV on it, but I don't know if that's part of it. Okay, so it's saying that is an invalid vin. So you said [VEHICLE_ID], [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. Okay, okay, so [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. Sor. Sorry, sorry, sorry, sorry, sorry. All right, let's go back. It's [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. And it's the driver side. The driver window. Correct. Okay, so let me see. Unfortunately, even with the ven decoder, it's not giving me if it's laminated or just glass. Let me try to look one other option. One second. This laminated BE means it's shatterproof. Is that what it is? Neither a shatterproof, but laminated is a little bit stronger than Got you. Give me one second. Let me see if either option are even available right now. So that will help us as well. Oay. So the laminated is available, but I can't guarantee that that is the exact one that you currently have. I mean, it is a fit and it is a better glass. I'm just not sure if that's what you currently have. Have got you. What is the price for that? Let's see. Would you want to do it mobile or come to our shop? Our shop is located in [LOCATION] Yeah, I can come to the shop. Okay, so the total on that. Give me just a second. The total for that in shop would be [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT]. Do you happen to know if that glass is tinted? Because all the glasses are tinted. Did they come tinted from the manufacturer or are they aftermarket tint? I do not know. I'GOT it. When I got it, it was hinted so. So they wouldn't come with any aftermarket tent. It would come standard with a green tent. That's how it comes stock from the supplier. Okay. Okay. You said it was [MONEY_AMOUNT]. How much? [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT], [MONEY_AMOUNT]. And as of right now, we are scheduling as soon as Thursday. Okay, Thursday, okay. Yes, we just require a $[MONEY_AMOUNT] deposit. Okay, that's fine. I just. And you said you guys are in [LOCATION]? Yes, we're in [LOCATION]. Off the [LOCATION] [LOCATION] [LOCATION]. And the glass is. Is there like a quality for the glass or it's just a OEM glass or what kind of glass is that? It is going to be. It's not going to be like from the [ORGANIZATION] dealership or anything like that. But honestly, across the board, all of the glasses made by the same manufacturers. Just when you get a vehicle brand new, they get it to where their emblem like [ORGANIZATION] or [ORGANIZATION] or whatever it may be is made or printed like a watermark on the glass. But it's the same manufacturers. Okay. Okay, I'll go and schedule for Thursday. Okay, and what's your first and last name? First name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and the last name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, what's a good email for you? All right, and let's see, just confirming it's the [DATE_INTERVAL] [ORGANIZATION] RX450H correct. Give me one moment while I input all of this and then it's the driver's side door. Ye one moment. Okay, again, so that total is going to be [MONEY_AMOUNT], [MONEY_AMOUNT]. And then I just require $[MONEY_AMOUNT] deposit so that we can have the supplier get the glass to us and transport it to us. Are you able to go ahead and pay that $[MONEY_AMOUNT] deposit over the phone? Do you know what time on Thursday? So my [OCCUPATION] [OCCUPATION] would give you a call tomorrow to coordinate the time. But I can note what time you would like to come in. We typically do anything from like [TIME] or even as early? Yeah, typically about [TIME] to [TIME]. Okay, let me do this. Can you save my information? Yeah, I can go ahead and send the bid over to you and then if you can just, you know, you can reserve it there, call back tomorrow. I? Ll have to call back tomorrow morning and let you guys know. Okay. Yeah, that's no problem at all. Okay, well, thank you so much. All right. Thank you. I hope you have a good rest of your day. You too. Bye. Bye. Thanks. By Bye."
202,414,20230223-170630_9098892852,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230223-170630_9098892852-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9001408,0.9001408128772637,1108.0,2485,2485,2.2427797833935017,200,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.01,228,144,78,2,4,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.54-00:04.55] Agent: Hello? Hello. Hi, my name is [PERSON_NAME] [PERSON_NAME].
[00:04.58-00:06.45] Agent: I'm calling you on behalf of [ORGANIZATION] [ORGANIZATION].
[00:06.47-00:07.67] Agent: How are you doing today?
[00:08.46-00:10.15] Customer: Good, already use you guys.
[00:12.62-00:16.84] Agent: Okay. And are you using the promotion as well or just using the previous service?
[00:17.34-00:22.17] Customer: No, I have promotional service up.
[00:22.23-00:23.64] Customer: I'm have to pay more.
[00:26.00-00:31.02] Agent: Actually we are having a promotion where you can eliminate for 300 meg
[00:32.72-00:35.22] Customer: you're having 300 megabytes only?
[00:35.84-00:38.85] Customer: Yes, I have two phones.
[00:41.03-00:42.55] Customer: And can you just confirm me?
[00:42.57-00:44.43] Customer: Like how much do you pay for that?
[00:44.61-00:49.72] Customer: [MONEY_AMOUNT]. [MONEY_AMOUNT] for two phone lines and 300 megaby of Internet?
[00:49.88-01:00.28] Agent: Yes. Right. So can you just confirm me the address of yours which I have, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] with the zip code [LOCATION] [LOCATION], is that correct?
[01:00.33-01:12.69] Agent: Today? Yes. Okay, so actually you're coming under a promotional area where we can provide you the Internet speed of 600 megabyte with business ultra Wi Fi hotspot in just $[MONEY_AMOUNT] per [DURATION] and a phone line in just [MONEY_AMOUNT].
[01:12.86-01:18.95] Agent: So I can provide you the same service all under a combined bill of like $[MONEY_AMOUNT] per [DURATION] including [LOCATION].
[01:20.56-01:21.42] Agent: Okay,
[01:23.36-01:24.71] Agent: does it make sense then?
[01:24.84-01:26.03] Agent: Does that sounds good to you?
[01:26.08-01:29.31] Agent: $[MONEY_AMOUNT] per [DURATION] for the same service that you are having right now?
[01:30.17-01:32.03] Customer: Yeah, that sounds good.
[01:32.41-01:39.04] Agent: Okay, so let me tell you that this promotion will lock down your bill up to for [DURATION] [DURATION].
[01:39.10-01:41.40] Agent: Like $[MONEY_AMOUNT] per [DURATION] for [DURATION] [DURATION].
[01:41.54-01:45.48] Agent: And it's including [LOCATION], it will never fluctuate in future.
[01:45.61-01:49.17] Agent: And also there is no installation fees, no tech fees or anything like that.
[01:49.25-01:54.40] Customer: Okay, okay. Then after the [DURATION] [DURATION], will I still be under contract or.
[01:54.42-01:57.14] Agent: No? No, actually there is a no contract.
[01:57.17-01:58.75] Agent: It's [DURATION] [DURATION] to [DURATION] agreement.
[02:00.41-02:03.17] Agent: If you go with the promotion, the price will locke in for [DURATION] [DURATION].
[02:03.20-02:04.27] Agent: But it's not a contract.
[02:04.32-02:08.03] Agent: And after [DURATION] [DURATION] if you go with the same service, the price will remain same.
[02:08.49-02:12.59] Agent: And if you want to add something new in it, then it will arrive according to that.
[02:12.93-02:15.80] Customer: So can. Yes, go ahead.
[02:15.82-02:19.28] Customer: Now I have this network for the tv.
[02:19.38-02:20.82] Customer: If you guys add it to it.
[02:20.85-02:24.39] Customer: Well, you guys, can you guys pay the cancellation fee for this?
[02:24.56-02:26.66] Agent: No, no, no, no, no.
[02:26.73-02:30.09] Agent: You don't have to pay even a single added [MONEY_AMOUNT] out of your pocket.
[02:30.27-02:32.11] Agent: It's all, all from the spectrum size.
[02:32.16-02:34.93] Agent: We will inside. We will also provide you the new equipment.
[02:34.97-02:36.88] Agent: But as well with this promotion.
[02:37.06-02:39.69] Customer: Okay, but I have TV with dish.
[02:39.81-02:41.75] Customer: If I add TV with you guys.
[02:42.88-02:49.67] Agent: So you also have to go if you want to add something for this tv.
[02:49.77-02:51.00] Agent: So it depends on you.
[02:51.03-02:54.34] Agent: We Will also show you the procedure for that as well.
[02:54.63-02:57.94] Agent: So can you just tell me how much TV screens you're using?
[02:58.47-03:00.85] Customer: Just one. One TV screen.
[03:00.96-03:02.98] Agent: And what type of channels you are watching?
[03:03.03-03:07.47] Agent: Like just Basic or HBO or any sports extra sports channel.
[03:07.63-03:10.05] Customer: Just Basic. Just Basic.
[03:10.23-03:15.26] Agent: Okay, so can you just confirm me the business name I have?
[03:15.29-03:18.87] Customer: It's [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:19.97-03:24.62] Agent: Correct. Okay, and right now with whom I'm speaking?
[03:25.25-03:29.50] Agent: [PERSON_NAME]. [PERSON_NAME]. And you're the authorized person, right?
[03:29.65-03:31.19] Customer: Yes, I'm the [OCCUPATION].
[03:32.12-03:43.35] Agent: Okay, so can you just hold on it for a [DURATION], I will ask my [OCCUPATION] [OCCUPATION], he will just come and provide you each and everything about tv because I'm new on the floor so I don't know about the TV procedure.
[03:43.51-03:46.12] Agent: So he's just standing beside me, he will assist you further.
[03:46.14-03:49.01] Agent: Okay, just hold for a [DURATION].
[04:10.41-04:11.24] IVR/System: Hello,
[04:13.22-04:14.41] IVR/System: can you hear me?
[04:14.57-04:17.19] Agent: Yes, hi, thank you so much for holding on.
[04:17.22-04:19.79] Agent: This is [PERSON_NAME], I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION].
[04:19.82-04:20.78] Agent: How are you doing?
[04:20.96-04:22.04] Agent: Good, how are you?
[04:22.45-04:24.93] Customer: I'm doing fantastic, thank you so much for asking me.
[04:25.03-04:30.60] Agent: You spoke with one of my [OCCUPATION] regarding about the phone lines, Internet and the tv, right?
[04:30.77-04:33.74] Agent: Yes. So how can I help you?
[04:34.60-04:42.65] Customer: Well, because I have this network right now, I was wondering if I transferred to you guys, will you guys pay the cancellation fee?
[04:45.15-04:49.69] Agent: Let me tell you, currently you do have us all of the services through [ORGANIZATION] or not?
[04:50.63-04:55.10] Customer: I just have Internet and phone through [ORGANIZATION], not tv.
[04:55.83-05:00.43] Agent: Got it. So you want the TV with [ORGANIZATION] and you want to cancel that dish, right?
[05:00.60-05:01.50] Customer: Exactly.
[05:03.25-05:04.34] Agent: Did you remember that?
[05:04.37-05:06.50] Customer: How much is the cancellation fee for you?
[05:09.93-05:12.62] Agent: I believe up to $[MONEY_AMOUNT].
[05:14.49-05:17.75] Agent: Oh, got it. So the thing is that.
[05:18.25-05:20.82] Agent: Just give me a [DURATION], okay?
[05:27.99-05:28.73] Customer: No,
[05:33.62-05:34.93] Customer: yeah, no, he left
[05:54.73-05:56.94] Unknown: as funny talking up with that lady.
[05:58.52-06:01.43] Unknown: When [PERSON_NAME] finally gets a girlfriend,
[06:03.85-06:04.70] Unknown: remember
[06:07.25-06:12.23] Unknown: he starts going to some chicks out and she walk like crazy't know what to do.
[06:29.70-06:38.85] Agent: Helloes. Yes sir. I don't know by the end the thing is that I don't know how much you pay for the cancellation fee.
[06:39.37-06:44.63] Agent: The thing is that I'ONLY help you with that to providing you the specim tv, Internet and phone lines.
[06:44.68-06:48.55] Agent: If you are interested in that services that I'm going to offer you.
[06:49.05-06:53.73] Customer: Okay. I would only be interested [TIME] [TIME] Internet and phone them with you guys.
[06:53.91-07:02.29] Agent: Oh, got it. So I'm going to offer you for your each online and only and only just $[MONEY_AMOUNT] [DURATION] [DURATION] along with free local and long distance calling.
[07:02.32-07:06.05] Agent: Absolutely free. 35 plus business calling features as well.
[07:06.18-07:12.25] Agent: And also whenever you want you can call all over [LOCATION] [LOCATION] [LOCATION] and [LOCATION] as well.
[07:12.40-07:21.57] Agent: Plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION], including the WI Fi hotspot as well.
[07:22.36-07:33.99] Agent: So for your two phone lines, one Internet of 600 megabytes, Wi Fi House ph including the taxes and your bill is going to be fixed in a locked in price for next [DURATION] [DURATION] for you only and only $[MONEY_AMOUNT] per [DURATION].
[07:34.11-07:35.85] Agent: So is that sounds good to you?
[07:36.67-07:37.40] Customer: Yes,
[07:38.67-07:42.38] Customer: I would only need the route, what is it?
[07:42.43-07:45.85] Customer: The router? Because I have my own.
[07:46.35-07:47.08] Agent: Then
[07:48.46-07:52.03] Agent: if you have your own router then then your speed is.
[07:52.13-07:55.75] Agent: Then we will only charge you for the Internet in just $[MONEY_AMOUNT] per [DURATION].
[07:55.89-08:00.24] Agent: So you then your bill is going to be for two ph and one Internet in just $[MONEY_AMOUNT] per [DURATION].
[08:00.41-08:03.36] Customer: Okay? Y sounds good.
[08:03.53-08:07.25] Customer: Y so can we go ahead and make an appointment with you to our [OCCUPATION]?
[08:07.43-08:16.57] Agent: Yes. Let me tell you what is the process we have to follow that first of all we will be just send out the [OCCUPATION] to your business premises.
[08:16.74-08:18.85] Agent: They're going to just replace the modem for you.
[08:18.95-08:24.45] Agent: They're going to providing you the new Internet modem and new equipment for you on that way.
[08:24.62-08:33.25] Agent: And the thing is that you don't have to pay any cancellation fee and there is no contract or there is no for the installation fee as well.
[08:33.37-08:35.09] Agent: Everything is just on [ORGANIZATION].
[08:35.25-08:36.02] Customer: Okay.
[08:37.40-08:42.37] Agent: Okay. And you want to keep the two same numbers or you want to go with the new numbers?
[08:42.55-08:44.71] Customer: No, I have to keep the same phone number.
[08:44.84-08:48.94] Agent: Okay, then let me tell you what is the process then we have then you can just keep that same number.
[08:48.97-08:54.17] Agent: Okay. Okay. First of all, we are running a promotion in your area currently.
[08:54.34-08:56.78] Agent: So this promotion is only for a new customer.
[08:56.91-08:58.69] Agent: So as you are not a new customer.
[08:58.72-08:59.96] Agent: So what can I do for you?
[09:00.06-09:06.38] Agent: I'm going to just open up a new account for youay because as I show you, you are a new customer from [ORGANIZATION] [ORGANIZATION].
[09:06.43-09:11.01] Agent: Okay. Okay. So just give me a [DURATION].
[09:11.20-09:15.22] Agent: Let me just go ahead and schedule an appointment with you to our [OCCUPATION].
[09:15.51-09:24.37] Agent: Okay. And first of all, once they're going to visit you, they're going to providing you new Internet modem, new equipment and two new numbers for you.
[09:24.40-09:33.96] Agent: Okay. Once the installation is going to be complete, then I'm going to right now providing you the number about the active to active migration.
[09:34.02-09:36.93] Agent: I mean the technical support number from the [ORGANIZATION] side.
[09:37.12-09:41.88] Agent: Once this installation is going to be complete and after that you can just give.
[09:42.03-09:47.52] Agent: You just give. Just call [TIME] [TIME] number which I'm going to providing you right now.
[09:47.63-09:52.38] Agent: You just have to let them know please migrate two new numbers to their old one numbers.
[09:52.42-09:53.12] Customer: Okay,
[09:55.26-09:56.99] Customer: and how long would that take?
[09:57.17-09:58.60] Agent: They're going to just taking your time.
[09:58.67-10:05.23] Agent: Once the [OCCUPATION] will be leaved to your business, then you just give the call on that number which I'mn to providing you right now.
[10:05.33-10:09.71] Customer: You just have to let them know please migrate my two new numbers to their previous ph numbers.
[10:09.81-10:12.52] Customer: They'ren to just migrate that number from the [ORGANIZATION] [ORGANIZATION].
[10:12.59-10:13.98] Customer: There will be no show up again.
[10:14.11-10:16.83] Customer: Oay, but how long will the migration take?
[10:17.01-10:20.84] Agent: Just taking your [DURATION] [DURATION] [DURATION] [DURATION] and they're going to just complete their work for you.
[10:21.02-10:23.81] Customer: Okay, Perfect. So can we go ahead now?
[10:23.96-10:26.67] Agent: Yes. Perfect. Just give me a [DURATION].
[10:26.72-10:29.91] Agent: Let me just put your address on the portal and submitting the order for you.
[10:29.93-10:31.46] Customer: Okay? Okay.
[10:47.34-10:50.62] Agent: And I have your business name which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:50.74-10:52.75] Customer: [ORGANIZATION], right? Yes.
[11:01.98-11:08.20] Agent: And you are located at [LOCATION] [LOCATION] [LOCATION], [LOCATION] with the zip code is [LOCATION].
[11:08.25-11:09.67] Customer: That is also correct, Right?
[11:10.79-11:15.40] Agent: Perfect. Sir, is there is any suite number, unit number, floor number associated with your address?
[11:15.58-11:22.85] Agent: No. Got it. So as I mentioned that I'm going to just open up a new account for you because as I show you, you are a new customer.
[11:22.96-11:26.84] Agent: So what name you want to suggest me I can mention on the business name for the portal?
[11:26.98-11:29.86] Customer: What business name you want to suggest me I can mention on the portal
[11:37.39-11:40.50] Customer: only. I cannot use that same information.
[11:42.08-11:43.68] Customer: Is there is any alternative name?
[11:43.74-11:46.44] Agent: Can you please suggest me that I can mention on my portal only?
[11:46.58-11:48.85] Agent: This is just for the billing purposes.
[11:48.96-11:56.93] Agent: They will be notected to your current business name or it wouldn't matter if you add smog test only at the end to lnr.
[11:58.67-12:00.24] Agent: What name you want to suggest me?
[12:00.38-12:02.50] Customer: Ln r smog test only
[12:04.48-12:06.60] Customer: sir, that is the same info.
[12:06.70-12:09.22] Customer: I cannot use that.
[12:10.60-12:13.89] Customer: Okay. Yeah, because I can't change the address, the name.
[12:14.63-12:17.01] Agent: They will be not affected to your current business name.
[12:17.08-12:20.12] Agent: They will be not affected to your website or anything like that.
[12:20.26-12:23.62] Agent: Just for the billings but smog test only.
[12:25.91-12:35.60] Customer: SM test. And your existing account is the point of contact name that is under your name or with someone name that is under my name.
[12:36.13-12:38.41] Customer: I need to change that name as well just for the bidding.
[12:38.46-12:39.62] Agent: So what name you want to suggest me?
[12:39.64-12:42.81] Agent: Do you have your [MARITAL_STATUS] like your daughter or your son?
[12:42.99-12:47.07] Agent: Can you put [PERSON_NAME] [PERSON_NAME] that is your name?
[12:47.26-12:50.34] Customer: That's middle name? Yes.
[12:50.46-12:51.50] Agent: Can I have your middle name?
[12:51.56-12:56.16] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[13:00.18-13:03.37] Customer: And last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[13:05.50-13:08.23] Agent: And one last thing I need to change as well.
[13:08.35-13:12.49] Agent: The email address. Can I get your personal email or any alternative email?
[13:13.14-13:14.33] Agent: What'your? Email?
[13:18.18-13:25.75] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Just a letter [EMAIL_ADDRESS].
[13:26.12-13:32.88] Customer: No spelled [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[13:32.92-13:33.75] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[13:41.04-13:44.83] Agent: Just to make sure this email is not mentioned on your existing account, right?
[13:45.21-13:51.37] Customer: No, email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[13:51.43-13:55.77] Agent: [EMAIL_ADDRESS], Right? Correct. So can I get your cell phone numbers?
[13:55.82-14:00.22] Agent: Once my [OCCUPATION] will be arrived to your business, they're going to directly in touch with you as well.
[14:00.38-14:06.91] Customer: It's [PHONE_NUMBER]. Got it.
[14:06.94-14:10.57] Customer: Which is [PHONE_NUMBER], right?
[14:10.71-14:16.32] Agent: Correct. And also do you want to receive the email notification when your monthly statement is ready?
[14:18.00-14:20.58] Customer: No, no. Got it.
[14:24.72-14:26.13] Agent: Just give me a quick moment.
[14:26.16-14:26.82] Customer: Okay.
[15:07.13-15:09.19] Agent: And who am I speaking with right now?
[15:09.22-15:10.91] Agent: Can I have your first name please?
[15:11.10-15:13.89] Customer: [PERSON_NAME]. [PERSON_NAME].
[15:15.84-15:16.89] Agent: I got it.
[15:18.39-15:21.41] Agent: So I'm going to just review order one more time for you.
[15:21.91-15:25.15] Agent: Your business name is just for the billings smog test.
[15:25.32-15:26.69] Agent: And the point of contact name.
[15:26.72-15:29.90] Agent: We are creating a new account under theual PIN to name.
[15:29.95-15:31.91] Agent: Okay. Okay. And the email?
[15:31.93-15:34.51] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[15:34.55-15:35.94] Customer: [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. All right.
[15:36.11-15:44.83] Agent: Yes. So we are installing a two brand new numbers for you plus 600 megabytes per [DURATION] for the Internet speed.
[15:45.21-15:49.16] Agent: And your bill is going to be without wifi hotspot.
[15:49.30-15:51.28] Agent: $[MONEY_AMOUNT] per [DURATION]. Okay.
[15:51.46-15:54.19] Agent: Okay. Do you have pen and paper with you?
[15:54.32-15:58.22] Customer: Yes. You can not it down my callback number as well.
[15:58.41-16:03.18] Customer: Okay. My callback number is [PHONE_NUMBER]
[16:04.42-16:11.80] Agent: Okay. [PHONE_NUMBER].
[16:13.30-16:14.12] Agent: Okay.
[16:15.90-16:17.23] Customer: There is no extension.
[16:17.26-16:18.80] Agent: My name is [PERSON_NAME] [PERSON_NAME].
[16:19.26-16:26.76] Agent: [PERSON_NAME] [PERSON_NAME]. Yep. And I have a first date available for you for the installation.
[16:27.47-16:32.03] Customer: What about the [DATE] [DATE] [DATE]?
[16:32.12-16:33.20] Agent: Is that a good [DURATION] for you?
[16:33.22-16:34.07] Agent: On Monday?
[16:35.80-16:36.78] Customer: What time?
[16:38.61-16:42.21] Agent: The time slots. I have [DURATION] [DURATION] [DURATION] available for you.
[16:42.23-16:48.59] Agent: In the morning time we have time slots [TIME] to [TIME] and afternoon time [TIME] to [TIME] what time?
[16:50.61-16:52.10] Customer: Let's do it [DATE] [DATE].
[16:52.21-16:53.35] Customer: Can we do Tuesday?
[16:53.73-16:56.88] Agent: Sure, why not? On the [DATE], right?
[16:57.02-16:59.23] Customer: Yes. What time?
[17:01.97-17:05.09] Agent: The [TIME] to [TIME] [TIME] [TIME] [TIME].
[17:05.23-17:07.23] Agent: Yes, got it sir.
[17:07.40-17:14.59] Agent: So your order is going to be submitted now on the [DATE] [DATE] [DATE] [DATE] [DATE] between [TIME] to [TIME] oay.
[17:14.76-17:18.84] Customer: Okay, perfect. So you already have my number as well.
[17:18.90-17:22.12] Agent: If in case before the installation and after that installation.
[17:22.22-17:39.30] Agent: If in case you have any question in your mind, you can simply give me a callb back and ask for my name and I'll be there to assist you okay okay so your business order is going to be submitted now do you have any other location like your home or anything like that I can assist you over there with the same prices?
[17:40.84-17:46.86] Customer: No, no the other question was can I have that number to transfer the numbers?
[17:47.03-17:57.46] Agent: No, they are just installing a random two new numbers for you once the installation is going to be complete and you can just keep the two same numbers as well what you are re using right now okay?
[17:57.64-18:07.45] Agent: Okay perfect sir so you don't have to worry about that before my [OCCUPATION] will be arrived to your business they're going to directly in touch with you as well and also I'm going to give you a callb back as well okay?
[18:07.62-18:10.91] Agent: Okay perfect S thank you so much for your patious time.
[18:11.02-18:13.31] Agent: Take care of yourself and have a great [DURATION].
[18:13.46-18:14.65] Agent: Thank you. Byee.","Hello? Hello. Hi, my name is [PERSON_NAME] [PERSON_NAME]. I'm calling you on behalf of [ORGANIZATION] [ORGANIZATION]. How are you doing today? Good, already use you guys. Okay. And are you using the promotion as well or just using the previous service? No, I have promotional service up. I'm have to pay more. Actually we are having a promotion where you can eliminate for 300 meg you're having 300 megabytes only? Yes, I have two phones. And can you just confirm me? Like how much do you pay for tha","Hello? Hello. Hi, my name is [PERSON_NAME] [PERSON_NAME]. I'm calling you on behalf of [ORGANIZATION] [ORGANIZATION]. How are you doing today? Good, already use you guys. Okay. And are you using the promotion as well or just using the previous service? No, I have promotional service up. I'm have to pay more. Actually we are having a promotion where you can eliminate for 300 meg you're having 300 megabytes only? Yes, I have two phones. And can you just confirm me? Like how much do you pay for that? [MONEY_AMOUNT]. [MONEY_AMOUNT] for two phone lines and 300 megaby of Internet? Yes. Right. So can you just confirm me the address of yours which I have, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] with the zip code [LOCATION] [LOCATION], is that correct? Today? Yes. Okay, so actually you're coming under a promotional area where we can provide you the Internet speed of 600 megabyte with business ultra Wi Fi hotspot in just $[MONEY_AMOUNT] per [DURATION] and a phone line in just [MONEY_AMOUNT]. So I can provide you the same service all under a combined bill of like $[MONEY_AMOUNT] per [DURATION] including [LOCATION]. Okay, does it make sense then? Does that sounds good to you? $[MONEY_AMOUNT] per [DURATION] for the same service that you are having right now? Yeah, that sounds good. Okay, so let me tell you that this promotion will lock down your bill up to for [DURATION] [DURATION]. Like $[MONEY_AMOUNT] per [DURATION] for [DURATION] [DURATION]. And it's including [LOCATION], it will never fluctuate in future. And also there is no installation fees, no tech fees or anything like that. Okay, okay. Then after the [DURATION] [DURATION], will I still be under contract or. No? No, actually there is a no contract. It's [DURATION] [DURATION] to [DURATION] agreement. If you go with the promotion, the price will locke in for [DURATION] [DURATION]. But it's not a contract. And after [DURATION] [DURATION] if you go with the same service, the price will remain same. And if you want to add something new in it, then it will arrive according to that. So can. Yes, go ahead. Now I have this network for the tv. If you guys add it to it. Well, you guys, can you guys pay the cancellation fee for this? No, no, no, no, no. You don't have to pay even a single added [MONEY_AMOUNT] out of your pocket. It's all, all from the spectrum size. We will inside. We will also provide you the new equipment. But as well with this promotion. Okay, but I have TV with dish. If I add TV with you guys. So you also have to go if you want to add something for this tv. So it depends on you. We Will also show you the procedure for that as well. So can you just tell me how much TV screens you're using? Just one. One TV screen. And what type of channels you are watching? Like just Basic or HBO or any sports extra sports channel. Just Basic. Just Basic. Okay, so can you just confirm me the business name I have? It's [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Correct. Okay, and right now with whom I'm speaking? [PERSON_NAME]. [PERSON_NAME]. And you're the authorized person, right? Yes, I'm the [OCCUPATION]. Okay, so can you just hold on it for a [DURATION], I will ask my [OCCUPATION] [OCCUPATION], he will just come and provide you each and everything about tv because I'm new on the floor so I don't know about the TV procedure. So he's just standing beside me, he will assist you further. Okay, just hold for a [DURATION]. Hello, can you hear me? Yes, hi, thank you so much for holding on. This is [PERSON_NAME], I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION]. How are you doing? Good, how are you? I'm doing fantastic, thank you so much for asking me. You spoke with one of my [OCCUPATION] regarding about the phone lines, Internet and the tv, right? Yes. So how can I help you? Well, because I have this network right now, I was wondering if I transferred to you guys, will you guys pay the cancellation fee? Let me tell you, currently you do have us all of the services through [ORGANIZATION] or not? I just have Internet and phone through [ORGANIZATION], not tv. Got it. So you want the TV with [ORGANIZATION] and you want to cancel that dish, right? Exactly. Did you remember that? How much is the cancellation fee for you? I believe up to $[MONEY_AMOUNT]. Oh, got it. So the thing is that. Just give me a [DURATION], okay? No, yeah, no, he left as funny talking up with that lady. When [PERSON_NAME] finally gets a girlfriend, remember he starts going to some chicks out and she walk like crazy't know what to do. Helloes. Yes sir. I don't know by the end the thing is that I don't know how much you pay for the cancellation fee. The thing is that I'ONLY help you with that to providing you the specim tv, Internet and phone lines. If you are interested in that services that I'm going to offer you. Okay. I would only be interested [TIME] [TIME] Internet and phone them with you guys. Oh, got it. So I'm going to offer you for your each online and only and only just $[MONEY_AMOUNT] [DURATION] [DURATION] along with free local and long distance calling. Absolutely free. 35 plus business calling features as well. And also whenever you want you can call all over [LOCATION] [LOCATION] [LOCATION] and [LOCATION] as well. Plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION], including the WI Fi hotspot as well. So for your two phone lines, one Internet of 600 megabytes, Wi Fi House ph including the taxes and your bill is going to be fixed in a locked in price for next [DURATION] [DURATION] for you only and only $[MONEY_AMOUNT] per [DURATION]. So is that sounds good to you? Yes, I would only need the route, what is it? The router? Because I have my own. Then if you have your own router then then your speed is. Then we will only charge you for the Internet in just $[MONEY_AMOUNT] per [DURATION]. So you then your bill is going to be for two ph and one Internet in just $[MONEY_AMOUNT] per [DURATION]. Okay? Y sounds good. Y so can we go ahead and make an appointment with you to our [OCCUPATION]? Yes. Let me tell you what is the process we have to follow that first of all we will be just send out the [OCCUPATION] to your business premises. They're going to just replace the modem for you. They're going to providing you the new Internet modem and new equipment for you on that way. And the thing is that you don't have to pay any cancellation fee and there is no contract or there is no for the installation fee as well. Everything is just on [ORGANIZATION]. Okay. Okay. And you want to keep the two same numbers or you want to go with the new numbers? No, I have to keep the same phone number. Okay, then let me tell you what is the process then we have then you can just keep that same number. Okay. Okay. First of all, we are running a promotion in your area currently. So this promotion is only for a new customer. So as you are not a new customer. So what can I do for you? I'm going to just open up a new account for youay because as I show you, you are a new customer from [ORGANIZATION] [ORGANIZATION]. Okay. Okay. So just give me a [DURATION]. Let me just go ahead and schedule an appointment with you to our [OCCUPATION]. Okay. And first of all, once they're going to visit you, they're going to providing you new Internet modem, new equipment and two new numbers for you. Okay. Once the installation is going to be complete, then I'm going to right now providing you the number about the active to active migration. I mean the technical support number from the [ORGANIZATION] side. Once this installation is going to be complete and after that you can just give. You just give. Just call [TIME] [TIME] number which I'm going to providing you right now. You just have to let them know please migrate two new numbers to their old one numbers. Okay, and how long would that take? They're going to just taking your time. Once the [OCCUPATION] will be leaved to your business, then you just give the call on that number which I'mn to providing you right now. You just have to let them know please migrate my two new numbers to their previous ph numbers. They'ren to just migrate that number from the [ORGANIZATION] [ORGANIZATION]. There will be no show up again. Oay, but how long will the migration take? Just taking your [DURATION] [DURATION] [DURATION] [DURATION] and they're going to just complete their work for you. Okay, Perfect. So can we go ahead now? Yes. Perfect. Just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Okay? Okay. And I have your business name which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION], right? Yes. And you are located at [LOCATION] [LOCATION] [LOCATION], [LOCATION] with the zip code is [LOCATION]. That is also correct, Right? Perfect. Sir, is there is any suite number, unit number, floor number associated with your address? No. Got it. So as I mentioned that I'm going to just open up a new account for you because as I show you, you are a new customer. So what name you want to suggest me I can mention on the business name for the portal? What business name you want to suggest me I can mention on the portal only. I cannot use that same information. Is there is any alternative name? Can you please suggest me that I can mention on my portal only? This is just for the billing purposes. They will be notected to your current business name or it wouldn't matter if you add smog test only at the end to lnr. What name you want to suggest me? Ln r smog test only sir, that is the same info. I cannot use that. Okay. Yeah, because I can't change the address, the name. They will be not affected to your current business name. They will be not affected to your website or anything like that. Just for the billings but smog test only. SM test. And your existing account is the point of contact name that is under your name or with someone name that is under my name. I need to change that name as well just for the bidding. So what name you want to suggest me? Do you have your [MARITAL_STATUS] like your daughter or your son? Can you put [PERSON_NAME] [PERSON_NAME] that is your name? That's middle name? Yes. Can I have your middle name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] And last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And one last thing I need to change as well. The email address. Can I get your personal email or any alternative email? What'your? Email? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Just a letter [EMAIL_ADDRESS]. No spelled [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Just to make sure this email is not mentioned on your existing account, right? No, email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS], Right? Correct. So can I get your cell phone numbers? Once my [OCCUPATION] will be arrived to your business, they're going to directly in touch with you as well. It's [PHONE_NUMBER]. Got it. Which is [PHONE_NUMBER], right? Correct. And also do you want to receive the email notification when your monthly statement is ready? No, no. Got it. Just give me a quick moment. Okay. And who am I speaking with right now? Can I have your first name please? [PERSON_NAME]. [PERSON_NAME]. I got it. So I'm going to just review order one more time for you. Your business name is just for the billings smog test. And the point of contact name. We are creating a new account under theual PIN to name. Okay. Okay. And the email? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. All right. Yes. So we are installing a two brand new numbers for you plus 600 megabytes per [DURATION] for the Internet speed. And your bill is going to be without wifi hotspot. $[MONEY_AMOUNT] per [DURATION]. Okay. Okay. Do you have pen and paper with you? Yes. You can not it down my callback number as well. Okay. My callback number is [PHONE_NUMBER] Okay. [PHONE_NUMBER]. Okay. There is no extension. My name is [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Yep. And I have a first date available for you for the installation. What about the [DATE] [DATE] [DATE]? Is that a good [DURATION] for you? On Monday? What time? The time slots. I have [DURATION] [DURATION] [DURATION] available for you. In the morning time we have time slots [TIME] to [TIME] and afternoon time [TIME] to [TIME] what time? Let's do it [DATE] [DATE]. Can we do Tuesday? Sure, why not? On the [DATE], right? Yes. What time? The [TIME] to [TIME] [TIME] [TIME] [TIME]. Yes, got it sir. So your order is going to be submitted now on the [DATE] [DATE] [DATE] [DATE] [DATE] between [TIME] to [TIME] oay. Okay, perfect. So you already have my number as well. If in case before the installation and after that installation. If in case you have any question in your mind, you can simply give me a callb back and ask for my name and I'll be there to assist you okay okay so your business order is going to be submitted now do you have any other location like your home or anything like that I can assist you over there with the same prices? No, no the other question was can I have that number to transfer the numbers? No, they are just installing a random two new numbers for you once the installation is going to be complete and you can just keep the two same numbers as well what you are re using right now okay? Okay perfect sir so you don't have to worry about that before my [OCCUPATION] will be arrived to your business they're going to directly in touch with you as well and also I'm going to give you a callb back as well okay? Okay perfect S thank you so much for your patious time. Take care of yourself and have a great [DURATION]. Thank you. Byee."
203,2093,US_TELECOM_100_AH_(164),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(164)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.9001408,0.9001408128772637,1108.0,2485,2485,2.2427797833935017,200,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,88.01,228,162,66,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.54-00:04.55] Agent: Hello? Hello. Hi, my name is [PERSON_NAME] [PERSON_NAME].
[00:04.58-00:06.45] Agent: I'm calling you on behalf of [ORGANIZATION] [ORGANIZATION].
[00:06.47-00:07.67] Agent: How are you doing today?
[00:08.46-00:10.15] Customer: Good, already use you guys.
[00:12.62-00:16.84] Agent: Okay. And are you using the promotion as well or just using the previous service?
[00:17.34-00:22.17] Customer: No, I have promotional service up.
[00:22.23-00:23.64] Agent: I'm have to pay more.
[00:26.00-00:31.02] Agent: Actually we are having a promotion where you can eliminate for 300 meg
[00:32.72-00:35.22] Customer: you're having 300 megabytes only?
[00:35.84-00:38.85] Customer: Yes, I have two phones.
[00:41.03-00:42.55] Customer: And can you just confirm me?
[00:42.57-00:44.43] Customer: Like how much do you pay for that?
[00:44.61-00:49.72] Customer: [MONEY_AMOUNT]. [MONEY_AMOUNT] for two phone lines and 300 megaby of Internet?
[00:49.88-01:00.28] Agent: Yes. Right. So can you just confirm me the address of yours which I have, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] with the zip code [LOCATION] [LOCATION], is that correct?
[01:00.33-01:12.69] Agent: Today? Yes. Okay, so actually you're coming under a promotional area where we can provide you the Internet speed of 600 megabyte with business ultra Wi Fi hotspot in just $[MONEY_AMOUNT] per [DURATION] and a phone line in just [MONEY_AMOUNT].
[01:12.86-01:18.95] Agent: So I can provide you the same service all under a combined bill of like $[MONEY_AMOUNT] per [DURATION] including [LOCATION].
[01:20.56-01:21.42] Agent: Okay,
[01:23.36-01:24.71] Agent: does it make sense then?
[01:24.84-01:26.03] Agent: Does that sounds good to you?
[01:26.08-01:29.31] Agent: $[MONEY_AMOUNT] per [DURATION] for the same service that you are having right now?
[01:30.17-01:32.03] Customer: Yeah, that sounds good.
[01:32.41-01:39.04] Agent: Okay, so let me tell you that this promotion will lock down your bill up to for [DURATION] [DURATION].
[01:39.10-01:41.40] Agent: Like $[MONEY_AMOUNT] per [DURATION] for [DURATION] [DURATION].
[01:41.54-01:45.48] Agent: And it's including [LOCATION], it will never fluctuate in future.
[01:45.61-01:49.17] Agent: And also there is no installation fees, no tech fees or anything like that.
[01:49.25-01:54.40] Customer: Okay, okay. Then after the [DURATION] [DURATION], will I still be under contract or.
[01:54.42-01:57.14] Agent: No? No, actually there is a no contract.
[01:57.17-01:58.75] Agent: It's [DURATION] [DURATION] to [DURATION] agreement.
[02:00.41-02:03.17] Agent: If you go with the promotion, the price will locke in for [DURATION] [DURATION].
[02:03.20-02:04.27] Agent: But it's not a contract.
[02:04.32-02:08.03] Agent: And after [DURATION] [DURATION] if you go with the same service, the price will remain same.
[02:08.49-02:12.59] Agent: And if you want to add something new in it, then it will arrive according to that.
[02:12.93-02:15.80] Customer: So can. Yes, go ahead.
[02:15.82-02:19.28] Customer: Now I have this network for the tv.
[02:19.38-02:20.82] Customer: If you guys add it to it.
[02:20.85-02:24.39] Customer: Well, you guys, can you guys pay the cancellation fee for this?
[02:24.56-02:26.66] Agent: No, no, no, no, no.
[02:26.73-02:30.09] Agent: You don't have to pay even a single added [MONEY_AMOUNT] out of your pocket.
[02:30.27-02:32.11] Agent: It's all, all from the spectrum size.
[02:32.16-02:34.93] Agent: We will inside. We will also provide you the new equipment.
[02:34.97-02:36.88] Agent: But as well with this promotion.
[02:37.06-02:39.69] Customer: Okay, but I have TV with dish.
[02:39.81-02:41.75] Customer: If I add TV with you guys.
[02:42.88-02:49.67] Agent: So you also have to go if you want to add something for this tv.
[02:49.77-02:51.00] Agent: So it depends on you.
[02:51.03-02:54.34] Agent: We Will also show you the procedure for that as well.
[02:54.63-02:57.94] Agent: So can you just tell me how much TV screens you're using?
[02:58.47-03:00.85] Customer: Just one. One TV screen.
[03:00.96-03:02.98] Agent: And what type of channels you are watching?
[03:03.03-03:07.47] Agent: Like just Basic or HBO or any sports extra sports channel.
[03:07.63-03:10.05] Customer: Just Basic. Just Basic.
[03:10.23-03:15.26] Agent: Okay, so can you just confirm me the business name I have?
[03:15.29-03:18.87] Customer: It's [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[03:19.97-03:24.62] Agent: Correct. Okay, and right now with whom I'm speaking?
[03:25.25-03:29.50] Customer: [PERSON_NAME]. [PERSON_NAME]. And you're the authorized person, right?
[03:29.65-03:31.19] Customer: Yes, I'm the [OCCUPATION].
[03:32.12-03:43.35] Agent: Okay, so can you just hold on it for a [DURATION], I will ask my [OCCUPATION] [OCCUPATION], he will just come and provide you each and everything about tv because I'm new on the floor so I don't know about the TV procedure.
[03:43.51-03:46.12] Agent: So he's just standing beside me, he will assist you further.
[03:46.14-03:49.01] Agent: Okay, just hold for a [DURATION].
[04:10.41-04:11.24] Agent: Hello,
[04:13.22-04:14.41] Customer: can you hear me?
[04:14.57-04:17.19] Agent: Yes, hi, thank you so much for holding on.
[04:17.22-04:19.79] Agent: This is [PERSON_NAME], I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION].
[04:19.82-04:20.78] Agent: How are you doing?
[04:20.96-04:22.04] Customer: Good, how are you?
[04:22.45-04:24.93] Agent: I'm doing fantastic, thank you so much for asking me.
[04:25.03-04:30.60] Agent: You spoke with one of my [OCCUPATION] regarding about the phone lines, Internet and the tv, right?
[04:30.77-04:33.74] Customer: Yes. So how can I help you?
[04:34.60-04:42.65] Customer: Well, because I have this network right now, I was wondering if I transferred to you guys, will you guys pay the cancellation fee?
[04:45.15-04:49.69] Agent: Let me tell you, currently you do have us all of the services through [ORGANIZATION] or not?
[04:50.63-04:55.10] Customer: I just have Internet and phone through [ORGANIZATION], not tv.
[04:55.83-05:00.43] Agent: Got it. So you want the TV with [ORGANIZATION] and you want to cancel that dish, right?
[05:00.60-05:01.50] Customer: Exactly.
[05:03.25-05:04.34] Agent: Did you remember that?
[05:04.37-05:06.50] Agent: How much is the cancellation fee for you?
[05:09.93-05:12.62] Customer: I believe up to $[MONEY_AMOUNT].
[05:14.49-05:17.75] Agent: Oh, got it. So the thing is that.
[05:18.25-05:20.82] Agent: Just give me a [DURATION], okay?
[05:27.99-05:28.73] Customer: No,
[05:33.62-05:34.93] Customer: yeah, no, he left
[05:54.73-05:56.94] Customer: as funny talking up with that lady.
[05:58.52-06:01.43] Customer: When [PERSON_NAME] finally gets a girlfriend,
[06:03.85-06:04.70] Customer: remember
[06:07.25-06:12.23] Customer: he starts going to some chicks out and she walk like crazy't know what to do.
[06:29.70-06:38.85] Agent: Helloes. Yes sir. I don't know by the end the thing is that I don't know how much you pay for the cancellation fee.
[06:39.37-06:44.63] Agent: The thing is that I'ONLY help you with that to providing you the specim tv, Internet and phone lines.
[06:44.68-06:48.55] Agent: If you are interested in that services that I'm going to offer you.
[06:49.05-06:53.73] Customer: Okay. I would only be interested [TIME] [TIME] Internet and phone them with you guys.
[06:53.91-07:02.29] Agent: Oh, got it. So I'm going to offer you for your each online and only and only just $[MONEY_AMOUNT] [DURATION] [DURATION] along with free local and long distance calling.
[07:02.32-07:06.05] Agent: Absolutely free. 35 plus business calling features as well.
[07:06.18-07:12.25] Agent: And also whenever you want you can call all over [LOCATION] [LOCATION] [LOCATION] and [LOCATION] as well.
[07:12.40-07:21.57] Agent: Plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION], including the WI Fi hotspot as well.
[07:22.36-07:33.99] Agent: So for your two phone lines, one Internet of 600 megabytes, Wi Fi House ph including the taxes and your bill is going to be fixed in a locked in price for next [DURATION] [DURATION] for you only and only $[MONEY_AMOUNT] per [DURATION].
[07:34.11-07:35.85] Agent: So is that sounds good to you?
[07:36.67-07:37.40] Customer: Yes,
[07:38.67-07:42.38] Customer: I would only need the route, what is it?
[07:42.43-07:45.85] Customer: The router? Because I have my own.
[07:46.35-07:47.08] Agent: Then
[07:48.46-07:52.03] Agent: if you have your own router then then your speed is.
[07:52.13-07:55.75] Agent: Then we will only charge you for the Internet in just $[MONEY_AMOUNT] per [DURATION].
[07:55.89-08:00.24] Agent: So you then your bill is going to be for two ph and one Internet in just $[MONEY_AMOUNT] per [DURATION].
[08:00.41-08:03.36] Customer: Okay? Y sounds good.
[08:03.53-08:07.25] Customer: Y so can we go ahead and make an appointment with you to our [OCCUPATION]?
[08:07.43-08:16.57] Agent: Yes. Let me tell you what is the process we have to follow that first of all we will be just send out the [OCCUPATION] to your business premises.
[08:16.74-08:18.85] Agent: They're going to just replace the modem for you.
[08:18.95-08:24.45] Agent: They're going to providing you the new Internet modem and new equipment for you on that way.
[08:24.62-08:33.25] Agent: And the thing is that you don't have to pay any cancellation fee and there is no contract or there is no for the installation fee as well.
[08:33.37-08:35.09] Agent: Everything is just on [ORGANIZATION].
[08:35.25-08:36.02] Customer: Okay.
[08:37.40-08:42.37] Agent: Okay. And you want to keep the two same numbers or you want to go with the new numbers?
[08:42.55-08:44.71] Customer: No, I have to keep the same phone number.
[08:44.84-08:48.94] Agent: Okay, then let me tell you what is the process then we have then you can just keep that same number.
[08:48.97-08:54.17] Agent: Okay. Okay. First of all, we are running a promotion in your area currently.
[08:54.34-08:56.78] Agent: So this promotion is only for a new customer.
[08:56.91-08:58.69] Agent: So as you are not a new customer.
[08:58.72-08:59.96] Agent: So what can I do for you?
[09:00.06-09:06.38] Agent: I'm going to just open up a new account for youay because as I show you, you are a new customer from [ORGANIZATION] [ORGANIZATION].
[09:06.43-09:11.01] Agent: Okay. Okay. So just give me a [DURATION].
[09:11.20-09:15.22] Agent: Let me just go ahead and schedule an appointment with you to our [OCCUPATION].
[09:15.51-09:24.37] Agent: Okay. And first of all, once they're going to visit you, they're going to providing you new Internet modem, new equipment and two new numbers for you.
[09:24.40-09:33.96] Agent: Okay. Once the installation is going to be complete, then I'm going to right now providing you the number about the active to active migration.
[09:34.02-09:36.93] Agent: I mean the technical support number from the [ORGANIZATION] side.
[09:37.12-09:41.88] Agent: Once this installation is going to be complete and after that you can just give.
[09:42.03-09:47.52] Agent: You just give. Just call [TIME] [TIME] number which I'm going to providing you right now.
[09:47.63-09:52.38] Agent: You just have to let them know please migrate two new numbers to their old one numbers.
[09:52.42-09:53.12] Customer: Okay,
[09:55.26-09:56.99] Customer: and how long would that take?
[09:57.17-09:58.60] Agent: They're going to just taking your time.
[09:58.67-10:05.23] Agent: Once the [OCCUPATION] will be leaved to your business, then you just give the call on that number which I'mn to providing you right now.
[10:05.33-10:09.71] Customer: You just have to let them know please migrate my two new numbers to their previous ph numbers.
[10:09.81-10:12.52] Customer: They'ren to just migrate that number from the [ORGANIZATION] [ORGANIZATION].
[10:12.59-10:13.98] Customer: There will be no show up again.
[10:14.11-10:16.83] Customer: Oay, but how long will the migration take?
[10:17.01-10:20.84] Agent: Just taking your [DURATION] [DURATION] [DURATION] [DURATION] and they're going to just complete their work for you.
[10:21.02-10:23.81] Customer: Okay, Perfect. So can we go ahead now?
[10:23.96-10:26.67] Agent: Yes. Perfect. Just give me a [DURATION].
[10:26.72-10:29.91] Agent: Let me just put your address on the portal and submitting the order for you.
[10:29.93-10:31.46] Agent: Okay? Okay.
[10:47.34-10:50.62] Agent: And I have your business name which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:50.74-10:52.75] Agent: [ORGANIZATION], right? Yes.
[11:01.98-11:08.20] Agent: And you are located at [LOCATION] [LOCATION] [LOCATION], [LOCATION] with the zip code is [LOCATION].
[11:08.25-11:09.67] Agent: That is also correct, Right?
[11:10.79-11:15.40] Agent: Perfect. Sir, is there is any suite number, unit number, floor number associated with your address?
[11:15.58-11:22.85] Agent: No. Got it. So as I mentioned that I'm going to just open up a new account for you because as I show you, you are a new customer.
[11:22.96-11:26.84] Agent: So what name you want to suggest me I can mention on the business name for the portal?
[11:26.98-11:29.86] Agent: What business name you want to suggest me I can mention on the portal
[11:37.39-11:40.50] Customer: only. I cannot use that same information.
[11:42.08-11:43.68] Customer: Is there is any alternative name?
[11:43.74-11:46.44] Customer: Can you please suggest me that I can mention on my portal only?
[11:46.58-11:48.85] Agent: This is just for the billing purposes.
[11:48.96-11:56.93] Agent: They will be notected to your current business name or it wouldn't matter if you add smog test only at the end to lnr.
[11:58.67-12:00.24] Agent: What name you want to suggest me?
[12:00.38-12:02.50] Customer: Ln r smog test only
[12:04.48-12:06.60] Agent: sir, that is the same info.
[12:06.70-12:09.22] Customer: I cannot use that.
[12:10.60-12:13.89] Customer: Okay. Yeah, because I can't change the address, the name.
[12:14.63-12:17.01] Agent: They will be not affected to your current business name.
[12:17.08-12:20.12] Agent: They will be not affected to your website or anything like that.
[12:20.26-12:23.62] Agent: Just for the billings but smog test only.
[12:25.91-12:35.60] Agent: SM test. And your existing account is the point of contact name that is under your name or with someone name that is under my name.
[12:36.13-12:38.41] Customer: I need to change that name as well just for the bidding.
[12:38.46-12:39.62] Agent: So what name you want to suggest me?
[12:39.64-12:42.81] Agent: Do you have your [MARITAL_STATUS] like your daughter or your son?
[12:42.99-12:47.07] Agent: Can you put [PERSON_NAME] [PERSON_NAME] that is your name?
[12:47.26-12:50.34] Agent: That's middle name? Yes.
[12:50.46-12:51.50] Agent: Can I have your middle name?
[12:51.56-12:56.16] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[13:00.18-13:03.37] Customer: And last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[13:05.50-13:08.23] Agent: And one last thing I need to change as well.
[13:08.35-13:12.49] Agent: The email address. Can I get your personal email or any alternative email?
[13:13.14-13:14.33] Agent: What'your? Email?
[13:18.18-13:25.75] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Just a letter [EMAIL_ADDRESS].
[13:26.12-13:32.88] Customer: No spelled [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[13:32.92-13:33.75] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[13:41.04-13:44.83] Agent: Just to make sure this email is not mentioned on your existing account, right?
[13:45.21-13:51.37] Customer: No, email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[13:51.43-13:55.77] Agent: [EMAIL_ADDRESS], Right? Correct. So can I get your cell phone numbers?
[13:55.82-14:00.22] Agent: Once my [OCCUPATION] will be arrived to your business, they're going to directly in touch with you as well.
[14:00.38-14:06.91] Agent: It's [PHONE_NUMBER]. Got it.
[14:06.94-14:10.57] Agent: Which is [PHONE_NUMBER], right?
[14:10.71-14:16.32] Agent: Correct. And also do you want to receive the email notification when your monthly statement is ready?
[14:18.00-14:20.58] Customer: No, no. Got it.
[14:24.72-14:26.13] Agent: Just give me a quick moment.
[14:26.16-14:26.82] Agent: Okay.
[15:07.13-15:09.19] Agent: And who am I speaking with right now?
[15:09.22-15:10.91] Agent: Can I have your first name please?
[15:11.10-15:13.89] Customer: [PERSON_NAME]. [PERSON_NAME].
[15:15.84-15:16.89] Agent: I got it.
[15:18.39-15:21.41] Agent: So I'm going to just review order one more time for you.
[15:21.91-15:25.15] Agent: Your business name is just for the billings smog test.
[15:25.32-15:26.69] Agent: And the point of contact name.
[15:26.72-15:29.90] Agent: We are creating a new account under theual PIN to name.
[15:29.95-15:31.91] Agent: Okay. Okay. And the email?
[15:31.93-15:34.51] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[15:34.55-15:35.94] Agent: [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. All right.
[15:36.11-15:44.83] Agent: Yes. So we are installing a two brand new numbers for you plus 600 megabytes per [DURATION] for the Internet speed.
[15:45.21-15:49.16] Agent: And your bill is going to be without wifi hotspot.
[15:49.30-15:51.28] Agent: $[MONEY_AMOUNT] per [DURATION]. Okay.
[15:51.46-15:54.19] Agent: Okay. Do you have pen and paper with you?
[15:54.32-15:58.22] Agent: Yes. You can not it down my callback number as well.
[15:58.41-16:03.18] Agent: Okay. My callback number is [PHONE_NUMBER]
[16:04.42-16:11.80] Agent: Okay. [PHONE_NUMBER].
[16:13.30-16:14.12] Agent: Okay.
[16:15.90-16:17.23] Agent: There is no extension.
[16:17.26-16:18.80] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[16:19.26-16:26.76] Agent: [PERSON_NAME] [PERSON_NAME]. Yep. And I have a first date available for you for the installation.
[16:27.47-16:32.03] Agent: What about the [DATE] [DATE] [DATE]?
[16:32.12-16:33.20] Agent: Is that a good [DURATION] for you?
[16:33.22-16:34.07] Agent: On Monday?
[16:35.80-16:36.78] Agent: What time?
[16:38.61-16:42.21] Agent: The time slots. I have [DURATION] [DURATION] [DURATION] available for you.
[16:42.23-16:48.59] Agent: In the morning time we have time slots [TIME] to [TIME] and afternoon time [TIME] to [TIME] what time?
[16:50.61-16:52.10] Agent: Let's do it [DATE] [DATE].
[16:52.21-16:53.35] Agent: Can we do Tuesday?
[16:53.73-16:56.88] Agent: Sure, why not? On the [DATE], right?
[16:57.02-16:59.23] Agent: Yes. What time?
[17:01.97-17:05.09] Agent: The [TIME] to [TIME] [TIME] [TIME] [TIME].
[17:05.23-17:07.23] Agent: Yes, got it sir.
[17:07.40-17:14.59] Agent: So your order is going to be submitted now on the [DATE] [DATE] [DATE] [DATE] [DATE] between [TIME] to [TIME] oay.
[17:14.76-17:18.84] Customer: Okay, perfect. So you already have my number as well.
[17:18.90-17:22.12] Agent: If in case before the installation and after that installation.
[17:22.22-17:39.30] Agent: If in case you have any question in your mind, you can simply give me a callb back and ask for my name and I'll be there to assist you okay okay so your business order is going to be submitted now do you have any other location like your home or anything like that I can assist you over there with the same prices?
[17:40.84-17:46.86] Customer: No, no the other question was can I have that number to transfer the numbers?
[17:47.03-17:57.46] Agent: No, they are just installing a random two new numbers for you once the installation is going to be complete and you can just keep the two same numbers as well what you are re using right now okay?
[17:57.64-18:07.45] Agent: Okay perfect sir so you don't have to worry about that before my [OCCUPATION] will be arrived to your business they're going to directly in touch with you as well and also I'm going to give you a callb back as well okay?
[18:07.62-18:10.91] Agent: Okay perfect S thank you so much for your patious time.
[18:11.02-18:13.31] Agent: Take care of yourself and have a great [DURATION].
[18:13.46-18:14.65] Agent: Thank you. Byee.","Hello? Hello. Hi, my name is [PERSON_NAME] [PERSON_NAME]. I'm calling you on behalf of [ORGANIZATION] [ORGANIZATION]. How are you doing today? Good, already use you guys. Okay. And are you using the promotion as well or just using the previous service? No, I have promotional service up. I'm have to pay more. Actually we are having a promotion where you can eliminate for 300 meg you're having 300 megabytes only? Yes, I have two phones. And can you just confirm me? Like how much do you pay for tha","Hello? Hello. Hi, my name is [PERSON_NAME] [PERSON_NAME]. I'm calling you on behalf of [ORGANIZATION] [ORGANIZATION]. How are you doing today? Good, already use you guys. Okay. And are you using the promotion as well or just using the previous service? No, I have promotional service up. I'm have to pay more. Actually we are having a promotion where you can eliminate for 300 meg you're having 300 megabytes only? Yes, I have two phones. And can you just confirm me? Like how much do you pay for that? [MONEY_AMOUNT]. [MONEY_AMOUNT] for two phone lines and 300 megaby of Internet? Yes. Right. So can you just confirm me the address of yours which I have, it's [LOCATION] [LOCATION] [LOCATION] [LOCATION] with the zip code [LOCATION] [LOCATION], is that correct? Today? Yes. Okay, so actually you're coming under a promotional area where we can provide you the Internet speed of 600 megabyte with business ultra Wi Fi hotspot in just $[MONEY_AMOUNT] per [DURATION] and a phone line in just [MONEY_AMOUNT]. So I can provide you the same service all under a combined bill of like $[MONEY_AMOUNT] per [DURATION] including [LOCATION]. Okay, does it make sense then? Does that sounds good to you? $[MONEY_AMOUNT] per [DURATION] for the same service that you are having right now? Yeah, that sounds good. Okay, so let me tell you that this promotion will lock down your bill up to for [DURATION] [DURATION]. Like $[MONEY_AMOUNT] per [DURATION] for [DURATION] [DURATION]. And it's including [LOCATION], it will never fluctuate in future. And also there is no installation fees, no tech fees or anything like that. Okay, okay. Then after the [DURATION] [DURATION], will I still be under contract or. No? No, actually there is a no contract. It's [DURATION] [DURATION] to [DURATION] agreement. If you go with the promotion, the price will locke in for [DURATION] [DURATION]. But it's not a contract. And after [DURATION] [DURATION] if you go with the same service, the price will remain same. And if you want to add something new in it, then it will arrive according to that. So can. Yes, go ahead. Now I have this network for the tv. If you guys add it to it. Well, you guys, can you guys pay the cancellation fee for this? No, no, no, no, no. You don't have to pay even a single added [MONEY_AMOUNT] out of your pocket. It's all, all from the spectrum size. We will inside. We will also provide you the new equipment. But as well with this promotion. Okay, but I have TV with dish. If I add TV with you guys. So you also have to go if you want to add something for this tv. So it depends on you. We Will also show you the procedure for that as well. So can you just tell me how much TV screens you're using? Just one. One TV screen. And what type of channels you are watching? Like just Basic or HBO or any sports extra sports channel. Just Basic. Just Basic. Okay, so can you just confirm me the business name I have? It's [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Correct. Okay, and right now with whom I'm speaking? [PERSON_NAME]. [PERSON_NAME]. And you're the authorized person, right? Yes, I'm the [OCCUPATION]. Okay, so can you just hold on it for a [DURATION], I will ask my [OCCUPATION] [OCCUPATION], he will just come and provide you each and everything about tv because I'm new on the floor so I don't know about the TV procedure. So he's just standing beside me, he will assist you further. Okay, just hold for a [DURATION]. Hello, can you hear me? Yes, hi, thank you so much for holding on. This is [PERSON_NAME], I'm the [OCCUPATION] [OCCUPATION] [OCCUPATION] with [ORGANIZATION]. How are you doing? Good, how are you? I'm doing fantastic, thank you so much for asking me. You spoke with one of my [OCCUPATION] regarding about the phone lines, Internet and the tv, right? Yes. So how can I help you? Well, because I have this network right now, I was wondering if I transferred to you guys, will you guys pay the cancellation fee? Let me tell you, currently you do have us all of the services through [ORGANIZATION] or not? I just have Internet and phone through [ORGANIZATION], not tv. Got it. So you want the TV with [ORGANIZATION] and you want to cancel that dish, right? Exactly. Did you remember that? How much is the cancellation fee for you? I believe up to $[MONEY_AMOUNT]. Oh, got it. So the thing is that. Just give me a [DURATION], okay? No, yeah, no, he left as funny talking up with that lady. When [PERSON_NAME] finally gets a girlfriend, remember he starts going to some chicks out and she walk like crazy't know what to do. Helloes. Yes sir. I don't know by the end the thing is that I don't know how much you pay for the cancellation fee. The thing is that I'ONLY help you with that to providing you the specim tv, Internet and phone lines. If you are interested in that services that I'm going to offer you. Okay. I would only be interested [TIME] [TIME] Internet and phone them with you guys. Oh, got it. So I'm going to offer you for your each online and only and only just $[MONEY_AMOUNT] [DURATION] [DURATION] along with free local and long distance calling. Absolutely free. 35 plus business calling features as well. And also whenever you want you can call all over [LOCATION] [LOCATION] [LOCATION] and [LOCATION] as well. Plus along with the Internet speed which is going to be 600 megabytes per [DURATION] for the Internet speed in just $[MONEY_AMOUNT] per [DURATION], including the WI Fi hotspot as well. So for your two phone lines, one Internet of 600 megabytes, Wi Fi House ph including the taxes and your bill is going to be fixed in a locked in price for next [DURATION] [DURATION] for you only and only $[MONEY_AMOUNT] per [DURATION]. So is that sounds good to you? Yes, I would only need the route, what is it? The router? Because I have my own. Then if you have your own router then then your speed is. Then we will only charge you for the Internet in just $[MONEY_AMOUNT] per [DURATION]. So you then your bill is going to be for two ph and one Internet in just $[MONEY_AMOUNT] per [DURATION]. Okay? Y sounds good. Y so can we go ahead and make an appointment with you to our [OCCUPATION]? Yes. Let me tell you what is the process we have to follow that first of all we will be just send out the [OCCUPATION] to your business premises. They're going to just replace the modem for you. They're going to providing you the new Internet modem and new equipment for you on that way. And the thing is that you don't have to pay any cancellation fee and there is no contract or there is no for the installation fee as well. Everything is just on [ORGANIZATION]. Okay. Okay. And you want to keep the two same numbers or you want to go with the new numbers? No, I have to keep the same phone number. Okay, then let me tell you what is the process then we have then you can just keep that same number. Okay. Okay. First of all, we are running a promotion in your area currently. So this promotion is only for a new customer. So as you are not a new customer. So what can I do for you? I'm going to just open up a new account for youay because as I show you, you are a new customer from [ORGANIZATION] [ORGANIZATION]. Okay. Okay. So just give me a [DURATION]. Let me just go ahead and schedule an appointment with you to our [OCCUPATION]. Okay. And first of all, once they're going to visit you, they're going to providing you new Internet modem, new equipment and two new numbers for you. Okay. Once the installation is going to be complete, then I'm going to right now providing you the number about the active to active migration. I mean the technical support number from the [ORGANIZATION] side. Once this installation is going to be complete and after that you can just give. You just give. Just call [TIME] [TIME] number which I'm going to providing you right now. You just have to let them know please migrate two new numbers to their old one numbers. Okay, and how long would that take? They're going to just taking your time. Once the [OCCUPATION] will be leaved to your business, then you just give the call on that number which I'mn to providing you right now. You just have to let them know please migrate my two new numbers to their previous ph numbers. They'ren to just migrate that number from the [ORGANIZATION] [ORGANIZATION]. There will be no show up again. Oay, but how long will the migration take? Just taking your [DURATION] [DURATION] [DURATION] [DURATION] and they're going to just complete their work for you. Okay, Perfect. So can we go ahead now? Yes. Perfect. Just give me a [DURATION]. Let me just put your address on the portal and submitting the order for you. Okay? Okay. And I have your business name which is [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION], right? Yes. And you are located at [LOCATION] [LOCATION] [LOCATION], [LOCATION] with the zip code is [LOCATION]. That is also correct, Right? Perfect. Sir, is there is any suite number, unit number, floor number associated with your address? No. Got it. So as I mentioned that I'm going to just open up a new account for you because as I show you, you are a new customer. So what name you want to suggest me I can mention on the business name for the portal? What business name you want to suggest me I can mention on the portal only. I cannot use that same information. Is there is any alternative name? Can you please suggest me that I can mention on my portal only? This is just for the billing purposes. They will be notected to your current business name or it wouldn't matter if you add smog test only at the end to lnr. What name you want to suggest me? Ln r smog test only sir, that is the same info. I cannot use that. Okay. Yeah, because I can't change the address, the name. They will be not affected to your current business name. They will be not affected to your website or anything like that. Just for the billings but smog test only. SM test. And your existing account is the point of contact name that is under your name or with someone name that is under my name. I need to change that name as well just for the bidding. So what name you want to suggest me? Do you have your [MARITAL_STATUS] like your daughter or your son? Can you put [PERSON_NAME] [PERSON_NAME] that is your name? That's middle name? Yes. Can I have your middle name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] And last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And one last thing I need to change as well. The email address. Can I get your personal email or any alternative email? What'your? Email? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Just a letter [EMAIL_ADDRESS]. No spelled [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [ORGANIZATION] [ORGANIZATION] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Just to make sure this email is not mentioned on your existing account, right? No, email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS], Right? Correct. So can I get your cell phone numbers? Once my [OCCUPATION] will be arrived to your business, they're going to directly in touch with you as well. It's [PHONE_NUMBER]. Got it. Which is [PHONE_NUMBER], right? Correct. And also do you want to receive the email notification when your monthly statement is ready? No, no. Got it. Just give me a quick moment. Okay. And who am I speaking with right now? Can I have your first name please? [PERSON_NAME]. [PERSON_NAME]. I got it. So I'm going to just review order one more time for you. Your business name is just for the billings smog test. And the point of contact name. We are creating a new account under theual PIN to name. Okay. Okay. And the email? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. All right. Yes. So we are installing a two brand new numbers for you plus 600 megabytes per [DURATION] for the Internet speed. And your bill is going to be without wifi hotspot. $[MONEY_AMOUNT] per [DURATION]. Okay. Okay. Do you have pen and paper with you? Yes. You can not it down my callback number as well. Okay. My callback number is [PHONE_NUMBER] Okay. [PHONE_NUMBER]. Okay. There is no extension. My name is [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Yep. And I have a first date available for you for the installation. What about the [DATE] [DATE] [DATE]? Is that a good [DURATION] for you? On Monday? What time? The time slots. I have [DURATION] [DURATION] [DURATION] available for you. In the morning time we have time slots [TIME] to [TIME] and afternoon time [TIME] to [TIME] what time? Let's do it [DATE] [DATE]. Can we do Tuesday? Sure, why not? On the [DATE], right? Yes. What time? The [TIME] to [TIME] [TIME] [TIME] [TIME]. Yes, got it sir. So your order is going to be submitted now on the [DATE] [DATE] [DATE] [DATE] [DATE] between [TIME] to [TIME] oay. Okay, perfect. So you already have my number as well. If in case before the installation and after that installation. If in case you have any question in your mind, you can simply give me a callb back and ask for my name and I'll be there to assist you okay okay so your business order is going to be submitted now do you have any other location like your home or anything like that I can assist you over there with the same prices? No, no the other question was can I have that number to transfer the numbers? No, they are just installing a random two new numbers for you once the installation is going to be complete and you can just keep the two same numbers as well what you are re using right now okay? Okay perfect sir so you don't have to worry about that before my [OCCUPATION] will be arrived to your business they're going to directly in touch with you as well and also I'm going to give you a callb back as well okay? Okay perfect S thank you so much for your patious time. Take care of yourself and have a great [DURATION]. Thank you. Byee."
204,68,075fbe8e3f9f4d3f862d169ccf4b7552,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/075fbe8e3f9f4d3f862d169ccf4b7552_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9154157,0.9154156792144026,236.0,611,611,2.5889830508474576,61,7,"[DATE_INTERVAL], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.009,61,25,29,6,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.14-00:05.61] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL].
[00:05.75-00:08.44] IVR/System: If you have an account with us or an existing appointment.
[00:09.49-00:12.52] IVR/System: To book new glass service for your home or business.
[00:13.86-00:16.23] IVR/System: To book new auto glass service.
[00:17.41-00:19.91] IVR/System: To book new shower glass service,
[00:26.95-00:29.54] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:31.75-00:33.26] Agent: [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME].
[00:33.99-00:37.33] Customer: Hi, [PERSON_NAME]. I have a question for you regarding some glass in my home.
[00:37.44-00:41.19] Customer: I've got double hung windows with the double pane glass.
[00:41.29-00:42.15] Customer: They're not very big.
[00:42.17-00:44.62] Customer: They're only 21 inches by 31 inches.
[00:45.08-00:48.53] Customer: Is that something you guys come out and do or do I bring them into you?
[00:51.12-00:52.45] Agent: We could do it either way.
[00:52.56-00:55.55] Agent: A lot of people want to just take the frames out and bring them into the shop.
[00:55.59-00:57.77] Agent: We can do it that way or send a [OCCUPATION] out.
[00:58.08-01:00.73] Customer: Yeah. How long does it take you for you.
[01:00.92-01:03.05] Customer: Could you do it in [DURATION] [DURATION] or is it.
[01:04.83-01:06.00] Customer: Does it take longer?
[01:06.11-01:07.33] Customer: Did you say these are.
[01:07.67-01:09.89] Customer: Well, did you say these are single or double panin?
[01:10.08-01:11.09] Customer: Double panin.
[01:12.80-01:20.74] Agent: Okay, so if it's double pain, that's something we have to order from our distributor because they actually construct them as a unit and fill them with argon gas.
[01:20.79-01:22.42] Agent: So it's not something that we can do on site.
[01:22.52-01:25.89] Agent: So it takes about [DURATION], sometimes up to [DURATION] [DURATION] to get those in.
[01:26.47-01:32.21] Agent: So yeah, probably about [DURATION], sometimes [DURATION] [DURATION] wait time, like from start to finish.
[01:32.38-01:33.20] Customer: Okay,
[01:34.47-01:45.92] Customer: so is that like a [OCCUPATION] would come out, take pictures, take measurements or whatever and then just order them up and then bring them out later, or do you need that to have the actual frames and everything with you?
[01:47.31-01:48.20] Agent: Oh, no, no, no.
[01:48.23-01:53.53] Agent: They would just take measurements and order the parts and then once they come in, they would come in, do the replacements.
[01:53.68-01:55.92] Agent: Okay, so it would just take [DURATION] [DURATION] [DURATION] [DURATION] to do it.
[01:55.94-01:56.97] Agent: That's no big deal.
[01:59.28-02:03.36] Agent: Yeah, yeah. So if you want, I can get a service request started for you.
[02:03.38-02:05.00] Agent: We can actually get you some pricing on that.
[02:05.08-02:10.10] Agent: Just know which if you wanted to send over some photos and dimensions, we could give you a price on those replacements.
[02:10.27-02:11.94] Customer: Okay, sounds good.
[02:13.35-02:15.90] Agent: All right. And what's your first and last name?
[02:16.07-02:17.10] Customer: First name is [PERSON_NAME].
[02:17.15-02:18.53] Customer: [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:18.97-02:23.51] Customer: The last name is spelled [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[02:26.78-02:29.89] Agent: All right. And the phone number looks [DURATION], five numbers.
[02:29.91-02:31.00] Agent: That the best way to reach you?
[02:31.13-02:32.59] Customer: No, actually I'll give you my
[02:35.85-02:39.19] Customer: [PHONE_NUMBER], [PHONE_NUMBER], [DURATION]. I'm at work, so we don't need them out of here.
[02:40.74-02:43.79] Agent: Okay. All right, what's a good email address for you?
[02:44.57-02:45.56] Agent: We'll just.
[02:58.10-03:02.60] Unknown: [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION].
[03:08.06-03:09.46] Agent: Is that an [LOCATION] [LOCATION]?
[03:09.60-03:10.58] Customer: It is [LOCATION] [LOCATION].
[03:10.60-03:11.93] Customer: [LOCATION].
[03:13.65-03:18.34] Agent: Okay. And then do you happen to know the manufacturer of these windows?
[03:18.45-03:20.92] Customer: That's the thing, is that I couldn't find anything on the window.
[03:20.94-03:24.06] Customer: I pulled them out and I can't find the manufacturer on there.
[03:24.60-03:27.75] Customer: House was built in [DATE_INTERVAL], so I can tell you.
[03:29.41-03:31.10] Agent: Okay, yeah, no problem.
[03:31.84-03:33.19] Agent: All right, Wee let me.
[03:33.32-03:45.88] Agent: I'll go ahead and shoot you the link to the widget on our website, where it'll basically just open up the service request that I've started, and you can upload photos as well as the dimensions of the glass, and I'll take pricing on it.
[03:45.90-03:47.66] Customer: Okay, Sounds good.
[03:49.24-03:50.23] Customer: All right, thanks a lot.
[03:50.25-03:51.55] Customer: I appreciate you. Have a good one.
[03:51.69-03:52.45] Customer: You do. Thank you.
[03:52.48-03:54.44] Customer: Bye. Thanks.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us or an existing appointment. To book new glass service for your home or business. To book new auto glass service. To book new shower glass service, [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME]. Hi, [PERSON_NAME]. I have a question for you regarding some glas","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], serving the [LOCATION] [LOCATION] [LOCATION] area since [DATE_INTERVAL]. If you have an account with us or an existing appointment. To book new glass service for your home or business. To book new auto glass service. To book new shower glass service, [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME]. Hi, [PERSON_NAME]. I have a question for you regarding some glass in my home. I've got double hung windows with the double pane glass. They're not very big. They're only 21 inches by 31 inches. Is that something you guys come out and do or do I bring them into you? We could do it either way. A lot of people want to just take the frames out and bring them into the shop. We can do it that way or send a [OCCUPATION] out. Yeah. How long does it take you for you. Could you do it in [DURATION] [DURATION] or is it. Does it take longer? Did you say these are. Well, did you say these are single or double panin? Double panin. Okay, so if it's double pain, that's something we have to order from our distributor because they actually construct them as a unit and fill them with argon gas. So it's not something that we can do on site. So it takes about [DURATION], sometimes up to [DURATION] [DURATION] to get those in. So yeah, probably about [DURATION], sometimes [DURATION] [DURATION] wait time, like from start to finish. Okay, so is that like a [OCCUPATION] would come out, take pictures, take measurements or whatever and then just order them up and then bring them out later, or do you need that to have the actual frames and everything with you? Oh, no, no, no. They would just take measurements and order the parts and then once they come in, they would come in, do the replacements. Okay, so it would just take [DURATION] [DURATION] [DURATION] [DURATION] to do it. That's no big deal. Yeah, yeah. So if you want, I can get a service request started for you. We can actually get you some pricing on that. Just know which if you wanted to send over some photos and dimensions, we could give you a price on those replacements. Okay, sounds good. All right. And what's your first and last name? First name is [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. The last name is spelled [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. All right. And the phone number looks [DURATION], five numbers. That the best way to reach you? No, actually I'll give you my [PHONE_NUMBER], [PHONE_NUMBER], [DURATION]. I'm at work, so we don't need them out of here. Okay. All right, what's a good email address for you? We'll just. [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [LOCATION]. Is that an [LOCATION] [LOCATION]? It is [LOCATION] [LOCATION]. [LOCATION]. Okay. And then do you happen to know the manufacturer of these windows? That's the thing, is that I couldn't find anything on the window. I pulled them out and I can't find the manufacturer on there. House was built in [DATE_INTERVAL], so I can tell you. Okay, yeah, no problem. All right, Wee let me. I'll go ahead and shoot you the link to the widget on our website, where it'll basically just open up the service request that I've started, and you can upload photos as well as the dimensions of the glass, and I'll take pricing on it. Okay, Sounds good. All right, thanks a lot. I appreciate you. Have a good one. You do. Thank you. Bye. Thanks."
205,3219,fe882a3fc09742ee918190d453013442,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/fe882a3fc09742ee918190d453013442_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91160333,0.9116033381712627,292.0,689,689,2.3595890410958904,35,6,"[DURATION], [EMAIL_ADDRESS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,88.003,70,16,26,27,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.29-00:04.49] IVR/System: Calling [OCCUPATION] [OCCUPATION]. We may be experiencing higher than normal call volume.
[00:04.59-00:09.12] IVR/System: If we don't answer, we will do our best to return your call within the next business day.
[00:09.46-00:11.39] IVR/System: You can also text if you like
[00:12.89-00:16.23] IVR/System: [PHONE_NUMBER] to check on your order or to ask a question.
[00:16.70-00:19.26] IVR/System: Please press [PHONE_NUMBER] to check on an existing order.
[00:19.40-00:24.64] IVR/System: Please press [PHONE_NUMBER] for all new orders including shower enclosures, mirrors and window repairs.
[00:28.16-00:29.48] IVR/System: Thank you for your patience.
[00:29.55-00:31.38] IVR/System: We are currently on the other line.
[00:31.75-00:34.50] IVR/System: Please hold and we will be with you momentarily.
[00:34.67-00:36.48] IVR/System: You are the next caller in line.
[00:36.62-00:39.73] IVR/System: You may press [PHONE_NUMBER] at any time to leave a voicemail.
[00:40.08-00:42.61] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:42.76-00:50.63] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[00:50.81-00:53.01] IVR/System: Most can be installed in a single day.
[00:53.12-00:56.36] IVR/System: Or update your entry doors with elegant decorative glass.
[00:56.42-01:03.12] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall.
[01:03.19-01:06.36] IVR/System: Or protect your furniture with custom glass tops.
[01:13.34-01:17.31] IVR/System: With [ORGANIZATION]. You'll always know the price upfron before we start.
[01:17.47-01:21.36] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[01:21.47-01:25.58] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[01:25.69-01:29.31] IVR/System: We'll measure the window or door opening and expedite at the replacement glass.
[01:29.45-01:31.50] IVR/System: Thank you for continuing to hold.
[01:31.67-01:34.03] IVR/System: Please wait for the next available [OCCUPATION].
[01:34.17-01:39.22] IVR/System: You are the next caller in line at any time to leave a voicemail.
[01:39.56-01:42.11] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[01:42.28-01:50.13] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[01:50.32-01:52.06] IVR/System: Most can be installed and
[01:54.00-01:55.28] Unknown: gl door waolick your pay.
[01:55.33-01:56.98] Agent: This is [PERSON_NAME]. How may I help you?
[01:57.33-02:00.61] Customer: [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] and you and I have talked on the phone before.
[02:00.64-02:10.06] Customer: You sent me an either text message or a email but I it doesn't come up under [OCCUPATION] [OCCUPATION] so I can't find it.
[02:10.56-02:12.26] Customer: I wanted to set o
[02:14.93-02:18.88] Customer: an appointment so you could come out and have the space measured
[02:21.18-02:22.48] Customer: phone type in the ticket.
[02:22.53-02:25.57] Customer: Gl okay, so that is.
[02:25.66-02:27.21] Customer: I sent you a text message.
[02:27.27-02:28.80] Customer: [PERSON_NAME] may have sent you an email.
[02:28.85-02:29.63] Agent: Let's see.
[02:32.09-02:35.16] Customer: Somehow. And it doesn't seem to be in the junk file either.
[02:35.21-02:37.91] Customer: I looked okay
[02:39.74-02:42.39] Customer: this time. Okay, so last time was out there.
[02:42.42-02:43.79] Customer: So it's this [PHONE_NUMBER]
[02:45.57-02:50.00] Customer: wall wall mirror jbox cut in the center for the master bath.
[02:50.13-02:53.25] Customer: Okay. All right. Let me.
[02:53.41-02:54.78] Customer: I'm not sure if [PERSON_NAME].
[02:54.85-02:57.78] Customer: So I didn't send you over any kind of time and date.
[02:57.92-03:06.56] Customer: [PERSON_NAME] may have to your email I will contact her and the good number again to get Back to you.
[03:06.85-03:19.49] Customer: [PHONE_NUMBER] [PHONE_NUMBER] All right're not sure we're going to do the J box but we're going toa have to do the mirror across the wall [PHONE_NUMBER] way or the other so they still are going to have to measure.
[03:19.65-03:23.25] Customer: Okay. Okay. Okay. All right.
[03:23.39-03:25.12] Customer: All right. Thank you so much.
[03:25.18-03:28.29] Agent: I will contact [PERSON_NAME] and see if she's been trying to contact you.
[03:28.39-03:31.69] Agent: Okay. Okay. What how would the email have come?
[03:31.75-03:39.90] Customer: Because I put [EMAIL_ADDRESS] glass [OCCUPATION] I put glass and nothing came up so I obviously I'm doing something incorrectly.
[03:42.00-03:43.69] Customer: Oh for [PERSON_NAME]
[03:44.96-03:47.06] Customer: let I'm going to send you
[03:50.79-03:52.90] Agent: Let me click on your email.
[03:53.40-03:54.94] Agent: Okay. Oay so
[03:57.03-03:59.33] Agent: this is the job number.
[03:59.36-04:07.84] Agent: I'm putting that up on the top and then if you want to reply to [PERSON_NAME] is [EMAIL_ADDRESS] not a capital
[04:10.81-04:12.88] Agent: and this would be mine also
[04:21.18-04:23.92] Agent: sometimes when they get sent over that way
[04:25.42-04:28.51] Agent: it doesn't give you a respond email.
[04:28.98-04:30.95] Agent: Oh okay. All right.
[04:32.30-04:35.98] Agent: Just someone will get touch with me and we'll set up an appointment.
[04:36.12-04:38.05] Customer: That'll be great. Yeeah.
[04:38.07-04:42.92] Customer: And I just sent you my email as well as [PERSON_NAME] to your email address just in case.
[04:43.65-04:45.60] Agent: Okay, great. Thank you so much.
[04:46.10-04:47.77] Agent: Okay maa, you're welcome.
[04:47.86-04:49.32] Agent: You're welcome. I'll call her now.
[04:49.41-04:49.77] Customer: Thank you.","Calling [OCCUPATION] [OCCUPATION]. We may be experiencing higher than normal call volume. If we don't answer, we will do our best to return your call within the next business day. You can also text if you like [PHONE_NUMBER] to check on your order or to ask a question. Please press [PHONE_NUMBER] to check on an existing order. Please press [PHONE_NUMBER] for all new orders including shower enclosures, mirrors and window repairs. Thank you for your patience. We are currently on the other line. Pl","Calling [OCCUPATION] [OCCUPATION]. We may be experiencing higher than normal call volume. If we don't answer, we will do our best to return your call within the next business day. You can also text if you like [PHONE_NUMBER] to check on your order or to ask a question. Please press [PHONE_NUMBER] to check on an existing order. Please press [PHONE_NUMBER] for all new orders including shower enclosures, mirrors and window repairs. Thank you for your patience. We are currently on the other line. Please hold and we will be with you momentarily. You are the next caller in line. You may press [PHONE_NUMBER] at any time to leave a voicemail. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. With [ORGANIZATION]. You'll always know the price upfron before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite at the replacement glass. Thank you for continuing to hold. Please wait for the next available [OCCUPATION]. You are the next caller in line at any time to leave a voicemail. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed and gl door waolick your pay. This is [PERSON_NAME]. How may I help you? [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] and you and I have talked on the phone before. You sent me an either text message or a email but I it doesn't come up under [OCCUPATION] [OCCUPATION] so I can't find it. I wanted to set o an appointment so you could come out and have the space measured phone type in the ticket. Gl okay, so that is. I sent you a text message. [PERSON_NAME] may have sent you an email. Let's see. Somehow. And it doesn't seem to be in the junk file either. I looked okay this time. Okay, so last time was out there. So it's this [PHONE_NUMBER] wall wall mirror jbox cut in the center for the master bath. Okay. All right. Let me. I'm not sure if [PERSON_NAME]. So I didn't send you over any kind of time and date. [PERSON_NAME] may have to your email I will contact her and the good number again to get Back to you. [PHONE_NUMBER] [PHONE_NUMBER] All right're not sure we're going to do the J box but we're going toa have to do the mirror across the wall [PHONE_NUMBER] way or the other so they still are going to have to measure. Okay. Okay. Okay. All right. All right. Thank you so much. I will contact [PERSON_NAME] and see if she's been trying to contact you. Okay. Okay. What how would the email have come? Because I put [EMAIL_ADDRESS] glass [OCCUPATION] I put glass and nothing came up so I obviously I'm doing something incorrectly. Oh for [PERSON_NAME] let I'm going to send you Let me click on your email. Okay. Oay so this is the job number. I'm putting that up on the top and then if you want to reply to [PERSON_NAME] is [EMAIL_ADDRESS] not a capital and this would be mine also sometimes when they get sent over that way it doesn't give you a respond email. Oh okay. All right. Just someone will get touch with me and we'll set up an appointment. That'll be great. Yeeah. And I just sent you my email as well as [PERSON_NAME] to your email address just in case. Okay, great. Thank you so much. Okay maa, you're welcome. You're welcome. I'll call her now. Thank you."
206,1165,670bfd40f99447039256506a75b6f97e_(1),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/670bfd40f99447039256506a75b6f97e_(1)_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.89994156,0.8999415606936416,628.0,1384,1384,2.2038216560509554,85,11,"[CREDIT_CARD_CVV], [CREDIT_CARD_EXPIRATION], [CREDIT_CARD_NUMBER], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.996,142,80,30,32,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.57-00:02.59] IVR/System: At [ORGANIZATION] [ORGANIZATION], we fix your panes.
[00:02.74-00:04.70] IVR/System: For new service, press [PHONE_NUMBER].
[00:04.86-00:07.71] IVR/System: For existing auto glass orders, press [PHONE_NUMBER].
[00:11.62-00:13.98] IVR/System: For autoglass service, press [PHONE_NUMBER].
[00:14.16-00:16.71] IVR/System: For service on your home, press [PHONE_NUMBER].
[00:17.09-00:18.55] IVR/System: For commercial accounts.
[00:21.70-00:23.02] IVR/System: Thank you for your patience.
[00:23.09-00:24.91] IVR/System: We are currently on the other line.
[00:25.30-00:28.04] IVR/System: Please hold and we will be with you momentarily.
[00:29.16-00:31.34] IVR/System: At any time to leave a voicemail.
[00:33.48-00:36.12] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:36.26-00:42.66] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[00:43.05-00:45.28] IVR/System: Most can be installed in a single [DURATION].
[00:45.46-00:48.33] IVR/System: Or update your entry doors with elegant decorative glass.
[00:48.47-00:51.76] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[00:51.94-00:57.92] IVR/System: We can also change the look of any room with a mirrored wall or protect your wood furniture with customd glass tops.
[00:58.10-01:02.13] IVR/System: With [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start.
[01:05.00-01:07.40] IVR/System: The choice is clear in windshield replacement.
[01:07.50-01:11.11] IVR/System: [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price.
[01:11.28-01:18.55] IVR/System: We only recommend original equipment quality, crash tested windshield and use the same adhesives the [ORGANIZATION] makers do.
[01:18.73-01:26.36] IVR/System: Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects.
[01:26.50-01:28.30] IVR/System: Don't put your safety at risk.
[01:28.43-01:30.69] IVR/System: Get the best guarantees in the business.
[01:30.84-01:33.48] IVR/System: Some exclusions apply by ask for details
[01:37.14-01:41.29] IVR/System: [ORGANIZATION] understands your business can't close if the window breaks.
[01:41.46-01:45.81] IVR/System: That's why we offer [DURATION] [DURATION] emergency war of service for your business.
[01:45.98-01:51.12] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with Priority service.
[01:51.47-02:00.12] IVR/System: Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks.
[02:00.70-02:10.47] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors.
[02:10.94-02:17.91] IVR/System: Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs.
[02:21.29-02:29.66] IVR/System: There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION] Advantage Plan.
[02:29.84-02:43.19] IVR/System: Advantage plan members saye 15% on all future repairs for the home and receive priority service Response in EmergencyI [OCCUPATION], we fix your things this is [PERSON_NAME].
[02:44.62-02:55.19] Customer: Hi. I need to have a window replaced in my home and you guys were recommended by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:55.22-02:57.23] Customer: They're the one who install the windows.
[02:57.39-03:06.69] Customer: I live in [LOCATION] and I talked to the [LOCATION] office and they said they don't cover my zip code so I wanted to see if you guys might possibly cover my zip code.
[03:07.91-03:09.86] Agent: Okay, I would be happy to take a look.
[03:09.91-03:11.31] Agent: Let me get some information here.
[03:11.37-03:20.46] Agent: What'your first and last ma'am [PERSON_NAME] and my last name is spelled [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:22.47-03:23.81] Customer: How do you pronounce that?
[03:24.12-03:24.85] Customer: [PERSON_NAME].
[03:26.13-03:27.04] Agent: All right, Ms. [PERSON_NAME].
[03:27.09-03:40.19] Agent: And your address? It's [PHONE_NUMBER] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION]
[03:43.01-03:46.47] Customer: and the zip [LOCATION].
[03:50.34-03:54.16] Agent: I want to say we have before not 100%.
[03:54.25-03:55.68] Agent: So let me see here.
[04:03.35-04:05.74] Agent: It's looking promising
[04:10.07-04:12.29] Agent: in the final ballot.
[04:16.24-04:18.75] Agent: Yeah, it looks like we do service your area.
[04:18.83-04:21.33] Agent: You'in [LOCATION] and you called the right place.
[04:21.80-04:24.02] Agent: What is the issue you're having at the window?
[04:24.44-04:36.06] Customer: A broken window. Like a rock hit the window and a rock hits the window and there's a hole and a crack and it just needs to be replaced.
[04:37.00-04:39.10] Agent: Do you know how the rock was thrown?
[04:39.25-04:42.24] Customer: IW I did it.
[04:42.28-04:43.96] Customer: I threw it. It wasn't intentional.
[04:44.08-04:48.56] Customer: It was an accident to have the window replace you.
[04:48.58-04:50.21] Agent: Just trying to see how good your arm was.
[04:51.92-04:56.21] Customer: No, my arm is much better than the throw that I used to break against.
[04:56.80-05:01.09] Agent: No. Right. Okay, well, I'm sorry that you're dealing with that.
[05:01.12-05:05.71] Agent: I'll be happy to get you set up and we'll make this pretty painless for you.
[05:05.80-05:06.50] Agent: Take care of. Oay.
[05:06.55-05:08.69] Agent: Perfect. Where? Of course.
[05:08.72-05:09.95] Agent: Where's the window in the home?
[05:10.00-05:12.21] Customer: In the kitchen. It's one of the kitchen windows.
[05:14.30-05:16.15] Agent: So it went all the way to the glass?
[05:18.98-05:20.63] Customer: It didn't actually,
[05:21.89-05:25.12] Customer: but it's been covered up with some cardboard.
[05:25.25-05:26.95] Customer: It's a double pane.
[05:27.89-05:31.71] Agent: So. So it only went through the one.
[05:33.89-05:37.27] Agent: But truthfully, I couldn't tell you if one or both need to be replaced.
[05:38.67-05:42.77] Agent: Well, anytime on a double pane window, there's a break like that.
[05:42.86-05:47.88] Agent: If you just replace the inner or the exterior by itself, they're not going to.
[05:49.46-05:52.49] Agent: Not necessarily. It wouldn't even be that.
[05:52.58-05:57.78] Agent: It's more of the seal that keeps it insulated and keeps it from poing up is already broken.
[05:57.84-05:59.93] Agent: So you would just see that immediately.
[05:59.98-06:04.52] Agent: So we'll replace both of them and it will be a sealed insulated unit.
[06:04.86-06:08.39] Agent: Okay. How long has it been broken?
[06:08.58-06:10.31] Customer: O Probably [DURATION] [DURATION] [DURATION] [DURATION].
[06:12.94-06:15.47] Agent: Is it like time sensitive that you get this replaced?
[06:15.54-06:18.64] Customer: No, it's not schedule correct.
[06:18.77-06:25.48] Agent: Okay, no problem. Now, you were referred to us by that other company.
[06:25.65-06:29.00] Agent: Company? Yeah. N. Did you have a chance to look at us up
[06:30.39-06:33.13] Agent: did up on Google or look at our website?
[06:34.04-06:36.81] Customer: No, I didn't. I just found the phone number and called.
[06:37.71-06:40.58] Agent: Okay. No, I really appreciate you reaching out yourself.
[06:40.75-06:45.24] Agent: Now, if you do get the chance, I encourage you to Check out our reviewsus me.
[06:45.34-06:50.89] Agent: We've got close to 2,000 reviews, which is far more than any of our competitors.
[06:51.31-06:54.24] Agent: If you are happy with your service, feel free to leave one yourself.
[06:54.36-06:56.83] Agent: You'll also see other services we provide.
[06:57.01-07:04.11] Agent: We do auto glass, custom showers, doors, tables, mirrors, anything glass related we can probably help you with.
[07:04.25-07:06.65] Customer: Is there anything even think of theside this window?
[07:07.07-07:09.12] Customer: No, but that doesn't mean I won't come up with something.
[07:09.14-07:12.24] Customer: But right off the top of my head, no, right.
[07:12.27-07:13.40] Agent: This is top of the list.
[07:13.46-07:18.02] Agent: But yeah, in the future feel free to always call uskay.
[07:18.19-07:20.69] Agent: Scheduling wise we are available.
[07:21.88-07:26.59] Agent: We are actually scheduling for tomorrow in your area or any [DURATION] the rest of the [DURATION].
[07:26.62-07:29.36] Agent: I'm sorry, Thursday. Not tomorrow, Thursday.
[07:31.06-07:35.39] Customer: Thursday works. Okay, what hours would you be available?
[07:36.10-07:37.88] Customer: I can be here [DURATION] [DURATION] [DURATION].
[07:39.10-07:41.42] Agent: Okay, well we appreciate that.
[07:41.48-07:44.14] Agent: Your first text will just show our open work hours.
[07:44.24-07:47.42] Agent: [TIME] to [TIME]. We will not keep you waiting around.
[07:47.50-07:53.80] Agent: We will send you a confirmation tomorrow afternoon to narrow down the time frame that you can expect the [OCCUPATION].
[07:53.94-08:01.95] Agent: A photo of him will actually be provided and then he'll pull up or he'll give you a heads up call, I should say on Thursday, about [DURATION] [DURATION] prior.
[08:02.13-08:04.25] Agent: He'll be his mark truck in his uniform.
[08:04.28-08:08.83] Agent: It's a [ORGANIZATION] [ORGANIZATION] employee, not some [OCCUPATION] that most companies would send.
[08:09.01-08:10.36] Agent: And these are a great group of guys.
[08:10.42-08:12.98] Agent: He's specifically going to be selected for your job.
[08:13.44-08:18.71] Agent: Now just to guarantee the appointment and time on our schedule, we do require a service deposit.
[08:18.85-08:22.76] Agent: This is a $[MONEY_AMOUNT] deposit which will go towards the cost of the work.
[08:23.43-08:29.12] Customer: That's fine. I'm walking to get a card right nowah'm walking to get one right now.
[08:29.15-08:31.69] Agent: Okay, way ahead, way ahead of me.
[08:33.35-08:35.16] Customer: Okay. It's a MasterCard.
[08:36.50-08:38.51] Agent: Okay, there one moment.
[08:38.57-08:39.37] Customer: Sure, yep.
[08:44.25-08:46.50] Agent: All right, Ms. [PERSON_NAME], you can read that when you'ready
[08:47.85-08:57.99] Agent: exce [CREDIT_CARD_NUMBER]
[09:01.21-09:02.95] Agent: and the expiration Ma'am
[09:04.88-09:05.87] Customer: [CREDIT_CARD_EXPIRATION]
[09:07.76-09:08.87] Customer: security code
[09:10.95-09:11.68] Customer: [CREDIT_CARD_CVV].
[09:18.26-09:19.90] Agent: Perfect. All right Ms.
[09:19.92-09:21.42] Agent: [PERSON_NAME], that has been approved.
[09:21.52-09:24.97] Agent: You are all set for your appointment on Tuesdayry Thursday.
[09:25.35-09:29.52] Agent: And I almost forgot, what's a good email that we can send your quotes to?
[09:35.40-09:37.50] Customer: No spaces or period.
[09:41.00-09:42.38] Agent: Okay. Just
[09:46.88-09:49.11] Agent: [LOCATION], that's correct.
[09:54.68-09:57.56] Agent: All right, got that.
[09:57.70-09:59.70] Agent: And we'll send your quotes over again.
[09:59.73-10:05.50] Agent: Just be looking for that confirmation tomorrow afternoon and the [DURATION] [DURATION] heads up that will send you when we're on our way Thursday.
[10:06.05-10:07.75] Agent: Okay, and then you have my phone number.
[10:07.82-10:09.42] Agent: I assume you have some caller id.
[10:09.48-10:11.04] Agent: You've got my phone number as well?
[10:11.17-10:13.27] Agent: I'm so sorry. I should have confirmed
[10:16.46-10:19.47] Agent: that's correct. All right, perfect.
[10:19.50-10:20.89] Agent: I appreciate you checking on that, Ms.
[10:20.91-10:22.15] Agent: [PERSON_NAME]. And we, well, see you Thursday.
[10:22.22-10:23.29] Agent: Thanks for calling the [ORGANIZATION] [ORGANIZATION].
[10:23.31-10:25.04] Agent: Okay. Thank you. All right.
[10:25.09-10:25.85] Agent: Bye. Bye. Thank you.
[10:25.87-10:26.01] Agent: Bye.","At [ORGANIZATION] [ORGANIZATION], we fix your panes. For new service, press [PHONE_NUMBER]. For existing auto glass orders, press [PHONE_NUMBER]. For autoglass service, press [PHONE_NUMBER]. For service on your home, press [PHONE_NUMBER]. For commercial accounts. Thank you for your patience. We are currently on the other line. Please hold and we will be with you momentarily. At any time to leave a voicemail. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your","At [ORGANIZATION] [ORGANIZATION], we fix your panes. For new service, press [PHONE_NUMBER]. For existing auto glass orders, press [PHONE_NUMBER]. For autoglass service, press [PHONE_NUMBER]. For service on your home, press [PHONE_NUMBER]. For commercial accounts. Thank you for your patience. We are currently on the other line. Please hold and we will be with you momentarily. At any time to leave a voicemail. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single [DURATION]. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall or protect your wood furniture with customd glass tops. With [ORGANIZATION] [ORGANIZATION] you'll always know the price up front before we start. The choice is clear in windshield replacement. [ORGANIZATION] [ORGANIZATION] believes your safety is more important than price. We only recommend original equipment quality, crash tested windshield and use the same adhesives the [ORGANIZATION] makers do. Only [ORGANIZATION] [ORGANIZATION] guarantees your new windshield for [DURATION] [DURATION] [DURATION] against breakage plus a lifetime against leaks and defects. Don't put your safety at risk. Get the best guarantees in the business. Some exclusions apply by ask for details [ORGANIZATION] understands your business can't close if the window breaks. That's why we offer [DURATION] [DURATION] emergency war of service for your business. We'll measure the window or door opening and expedite the replacement glass order with Priority service. Or we can help you prepare for potential emergencies through our advanced pre measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective, energy efficient or even two way mirrors. Whether it's storefronts, dividing walls, tabletops or display cases, [ORGANIZATION] [ORGANIZATION] can meet your business glass needs. There's never a good time for glass to break, but you can plan in advance for savings and service with [ORGANIZATION] [ORGANIZATION] Advantage Plan. Advantage plan members saye 15% on all future repairs for the home and receive priority service Response in EmergencyI [OCCUPATION], we fix your things this is [PERSON_NAME]. Hi. I need to have a window replaced in my home and you guys were recommended by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. They're the one who install the windows. I live in [LOCATION] and I talked to the [LOCATION] office and they said they don't cover my zip code so I wanted to see if you guys might possibly cover my zip code. Okay, I would be happy to take a look. Let me get some information here. What'your first and last ma'am [PERSON_NAME] and my last name is spelled [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. How do you pronounce that? [PERSON_NAME]. All right, Ms. [PERSON_NAME]. And your address? It's [PHONE_NUMBER] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] and the zip [LOCATION]. I want to say we have before not 100%. So let me see here. It's looking promising in the final ballot. Yeah, it looks like we do service your area. You'in [LOCATION] and you called the right place. What is the issue you're having at the window? A broken window. Like a rock hit the window and a rock hits the window and there's a hole and a crack and it just needs to be replaced. Do you know how the rock was thrown? IW I did it. I threw it. It wasn't intentional. It was an accident to have the window replace you. Just trying to see how good your arm was. No, my arm is much better than the throw that I used to break against. No. Right. Okay, well, I'm sorry that you're dealing with that. I'll be happy to get you set up and we'll make this pretty painless for you. Take care of. Oay. Perfect. Where? Of course. Where's the window in the home? In the kitchen. It's one of the kitchen windows. So it went all the way to the glass? It didn't actually, but it's been covered up with some cardboard. It's a double pane. So. So it only went through the one. But truthfully, I couldn't tell you if one or both need to be replaced. Well, anytime on a double pane window, there's a break like that. If you just replace the inner or the exterior by itself, they're not going to. Not necessarily. It wouldn't even be that. It's more of the seal that keeps it insulated and keeps it from poing up is already broken. So you would just see that immediately. So we'll replace both of them and it will be a sealed insulated unit. Okay. How long has it been broken? O Probably [DURATION] [DURATION] [DURATION] [DURATION]. Is it like time sensitive that you get this replaced? No, it's not schedule correct. Okay, no problem. Now, you were referred to us by that other company. Company? Yeah. N. Did you have a chance to look at us up did up on Google or look at our website? No, I didn't. I just found the phone number and called. Okay. No, I really appreciate you reaching out yourself. Now, if you do get the chance, I encourage you to Check out our reviewsus me. We've got close to 2,000 reviews, which is far more than any of our competitors. If you are happy with your service, feel free to leave one yourself. You'll also see other services we provide. We do auto glass, custom showers, doors, tables, mirrors, anything glass related we can probably help you with. Is there anything even think of theside this window? No, but that doesn't mean I won't come up with something. But right off the top of my head, no, right. This is top of the list. But yeah, in the future feel free to always call uskay. Scheduling wise we are available. We are actually scheduling for tomorrow in your area or any [DURATION] the rest of the [DURATION]. I'm sorry, Thursday. Not tomorrow, Thursday. Thursday works. Okay, what hours would you be available? I can be here [DURATION] [DURATION] [DURATION]. Okay, well we appreciate that. Your first text will just show our open work hours. [TIME] to [TIME]. We will not keep you waiting around. We will send you a confirmation tomorrow afternoon to narrow down the time frame that you can expect the [OCCUPATION]. A photo of him will actually be provided and then he'll pull up or he'll give you a heads up call, I should say on Thursday, about [DURATION] [DURATION] prior. He'll be his mark truck in his uniform. It's a [ORGANIZATION] [ORGANIZATION] employee, not some [OCCUPATION] that most companies would send. And these are a great group of guys. He's specifically going to be selected for your job. Now just to guarantee the appointment and time on our schedule, we do require a service deposit. This is a $[MONEY_AMOUNT] deposit which will go towards the cost of the work. That's fine. I'm walking to get a card right nowah'm walking to get one right now. Okay, way ahead, way ahead of me. Okay. It's a MasterCard. Okay, there one moment. Sure, yep. All right, Ms. [PERSON_NAME], you can read that when you'ready exce [CREDIT_CARD_NUMBER] and the expiration Ma'am [CREDIT_CARD_EXPIRATION] security code [CREDIT_CARD_CVV]. Perfect. All right Ms. [PERSON_NAME], that has been approved. You are all set for your appointment on Tuesdayry Thursday. And I almost forgot, what's a good email that we can send your quotes to? No spaces or period. Okay. Just [LOCATION], that's correct. All right, got that. And we'll send your quotes over again. Just be looking for that confirmation tomorrow afternoon and the [DURATION] [DURATION] heads up that will send you when we're on our way Thursday. Okay, and then you have my phone number. I assume you have some caller id. You've got my phone number as well? I'm so sorry. I should have confirmed that's correct. All right, perfect. I appreciate you checking on that, Ms. [PERSON_NAME]. And we, well, see you Thursday. Thanks for calling the [ORGANIZATION] [ORGANIZATION]. Okay. Thank you. All right. Bye. Bye. Thank you. Bye."
207,1315,7326872c93bb41b4b3cec0264fa8c433,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/7326872c93bb41b4b3cec0264fa8c433_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90827394,0.9082739136125655,376.0,764,764,2.0319148936170213,28,6,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.995,82,36,35,11,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.02-00:06.02] IVR/System: If you have a new order for glass in your home or business, press [PHONE_NUMBER].
[00:06.20-00:09.76] IVR/System: If you have a new order for glass in your vehicle, press [PHONE_NUMBER].
[00:10.05-00:11.88] IVR/System: If you are making a payment.
[00:13.26-00:16.66] IVR/System: If you have a scheduling question, press [PHONE_NUMBER].
[00:16.84-00:20.71] IVR/System: For anything else pertaining to an existing order, press [PHONE_NUMBER].
[00:21.02-00:23.89] IVR/System: All other callers, please press [PHONE_NUMBER].
[00:24.07-00:26.04] IVR/System: Or if you would like to leave a message.
[00:30.38-00:32.88] IVR/System: Thank you for calling all other callers.
[00:33.30-00:35.32] IVR/System: This call is being recorded.
[00:35.45-00:37.88] IVR/System: Please hold to the next available [OCCUPATION]
[01:42.88-01:44.31] IVR/System: class [OCCUPATION] Fix your pains.
[01:44.37-01:47.77] Customer: This is [PERSON_NAME]. Yes, I have a question.
[01:47.91-01:52.25] Customer: I was looking at an article on the Internet on your website.
[01:52.43-01:57.19] Customer: So do you guys replace glass and windows?
[01:57.69-01:59.83] Agent: Yes, we do. Yes, we did.
[02:00.22-02:07.19] Customer: Okay, so do you have a like a different type of glass?
[02:08.29-02:11.07] Agent: I guess? Yeah. Insulated glass?
[02:12.51-02:14.28] Agent: Yes, we do. Okay.
[02:14.31-02:17.22] Customer: Would you have to take the window out or do you just replace it?
[02:17.35-02:21.27] Customer: My home has grids and they're like 9 by 13 inches.
[02:21.33-02:26.09] Customer: So you could just do the glass without taking the entire window out?
[02:26.75-02:27.69] Agent: Well, we,
[02:29.07-02:32.74] Agent: A lot of times when you have grids, it's in between the pieces of glass.
[02:32.87-02:34.50] Agent: That would be my assumption.
[02:34.91-02:38.63] Agent: And so that would make it an insulated unit with bars in the middle.
[02:38.65-02:47.09] Agent: What we do is we remake the glass plat port with the new bars just like the old bars and then we would come out and replace the unit.
[02:47.12-02:54.15] Agent: So we take out the old unit that's either broken or fogged and we would install in you with unit Oay.
[02:54.28-02:58.82] Customer: Okay, so if I wanted to go back without degr is, could you do that too?
[02:58.89-03:00.65] Agent: I'm just ask. Yes, we sure can.
[03:00.81-03:04.41] Agent: Yes. Ok. Yes. Okay.
[03:04.55-03:09.41] Customer: So how do I, I go about getting someone to take a look at my home.
[03:11.62-03:22.26] Customer: I have aluminum windows, you know, and I've looked at possibly doing something but everyone, the windows are so thick I would have to.
[03:22.31-03:30.57] Customer: We have custom blinds and they're telling us that you would have to do redo everything, you know, as far as the window to try to get that to work.
[03:30.62-03:33.56] Customer: So I'm looking at another alternative.
[03:33.62-03:36.82] Customer: I guess you have blinds inside the pane of glass.
[03:37.21-03:38.23] Agent: No, no, no, no.
[03:38.32-03:39.94] Customer: This's on inside of the house.
[03:40.05-03:47.09] Customer: But the wind these days are so thick that it'going to push the custom lines outside of the window frame.
[03:47.19-03:50.28] Customer: It should be if we replace just the glass.
[03:50.34-03:54.45] Agent: If your frame is good, we can replace just the glass so it would stay exactly the same.
[03:54.63-03:56.86] Customer: Right, right. That's what I'm looking at.
[03:56.93-03:57.78] Customer: That's what I'm looking.
[03:57.85-03:59.13] Agent: Absolutely, we can do that.
[03:59.19-04:00.17] Customer: What is your name?
[04:00.34-04:03.81] Agent: My name is [PERSON_NAME] [PERSON_NAME].
[04:06.47-04:07.69] Customer: And your phone number?
[04:13.47-04:15.06] Customer: That's My home number.
[04:15.75-04:17.18] Agent: Okay. You have cel?
[04:26.67-04:30.88] Agent: Yes, ma'am. Okay. And it pulled you up when you gave me that first phone number.
[04:30.95-04:33.38] Agent: [LOCATION] [LOCATION] [LOCATION]. Is that the correct address?
[04:33.55-04:35.56] Customer: Yes. Okay,
[04:36.82-04:39.85] Agent: I can get somebody by there tomorrow if that's good for you.
[04:40.58-04:42.52] Customer: Okay. What time tomorrow?
[04:42.90-04:45.05] Agent: I think it's going to be in the afternoon.
[04:45.90-04:46.97] Customer: Okay, that should work.
[04:47.02-04:51.96] Customer: I've got an appointment early in the morning but I should be back know.
[04:52.44-04:54.11] Agent: Okay. Early mid morning.
[04:54.69-04:57.49] Customer: That'll work then I know it won't be morning part of the [DURATION].
[04:57.52-04:59.14] Customer: I'm pretty sure it's go going toa be afternoon.
[04:59.17-05:03.01] Customer: I just don't know if it's going to be more like early afternoon or late afternoone.
[05:03.07-05:06.22] Agent: But we'll sen you a text at the end of the [DURATION] when we finish routing.
[05:06.37-05:10.17] Customer: Okay. So there you'll let me know around what time so I'll make sure to be here?
[05:10.23-05:14.54] Agent: Yeah, we'll text you at the end of the [DURATION] and I can also set it up if you'd like [PERSON_NAME] to.
[05:14.61-05:16.44] Agent: I'll put a note call to meet.
[05:16.61-05:19.01] Customer: What do you need like [DURATION] [DURATION] notice you think?
[05:19.16-05:20.88] Agent: Yes, that should be perfect.
[05:22.19-05:26.48] Agent: Okay, sounds great. Thank you for choosing [ORGANIZATION] [OCCUPATION].
[05:26.63-05:30.53] Agent: All right, I've got you down for tomorrow in the afternoon.
[05:30.66-05:33.12] Customer: Okay, thank you. And I have an email address.
[05:33.15-05:34.37] Agent: Let me make sure that's
[05:37.14-05:41.08] Agent: correct. No. Okay. What's your new email?
[05:41.43-05:42.29] Customer: It is.
[05:50.45-05:51.31] Agent: Okay,
[05:53.69-05:56.32] Agent: got you I guess that old email.
[05:56.41-06:00.56] Customer: Well that was my work email address but I ve [OCCUPATION] probably got it.
[06:01.01-06:02.52] Agent: You have an [ORGANIZATION] [ORGANIZATION] job.
[06:02.61-06:04.07] Customer: I want to get it one [DURATION].
[06:04.50-06:06.24] Agent: Yeah, y. Nice.
[06:08.38-06:10.66] Agent: Sounds great. [PERSON_NAME], thank you for choosing [ORGANIZATION] [OCCUPATION].
[06:10.68-06:11.62] Agent: We'll see you tomorrow.
[06:11.74-06:12.97] Customer: All right, thank you.
[06:13.15-06:13.45] Agent: Bye.","If you have a new order for glass in your home or business, press [PHONE_NUMBER]. If you have a new order for glass in your vehicle, press [PHONE_NUMBER]. If you are making a payment. If you have a scheduling question, press [PHONE_NUMBER]. For anything else pertaining to an existing order, press [PHONE_NUMBER]. All other callers, please press [PHONE_NUMBER]. Or if you would like to leave a message. Thank you for calling all other callers. This call is being recorded. Please hold to the next ava","If you have a new order for glass in your home or business, press [PHONE_NUMBER]. If you have a new order for glass in your vehicle, press [PHONE_NUMBER]. If you are making a payment. If you have a scheduling question, press [PHONE_NUMBER]. For anything else pertaining to an existing order, press [PHONE_NUMBER]. All other callers, please press [PHONE_NUMBER]. Or if you would like to leave a message. Thank you for calling all other callers. This call is being recorded. Please hold to the next available [OCCUPATION] class [OCCUPATION] Fix your pains. This is [PERSON_NAME]. Yes, I have a question. I was looking at an article on the Internet on your website. So do you guys replace glass and windows? Yes, we do. Yes, we did. Okay, so do you have a like a different type of glass? I guess? Yeah. Insulated glass? Yes, we do. Okay. Would you have to take the window out or do you just replace it? My home has grids and they're like 9 by 13 inches. So you could just do the glass without taking the entire window out? Well, we, A lot of times when you have grids, it's in between the pieces of glass. That would be my assumption. And so that would make it an insulated unit with bars in the middle. What we do is we remake the glass plat port with the new bars just like the old bars and then we would come out and replace the unit. So we take out the old unit that's either broken or fogged and we would install in you with unit Oay. Okay, so if I wanted to go back without degr is, could you do that too? I'm just ask. Yes, we sure can. Yes. Ok. Yes. Okay. So how do I, I go about getting someone to take a look at my home. I have aluminum windows, you know, and I've looked at possibly doing something but everyone, the windows are so thick I would have to. We have custom blinds and they're telling us that you would have to do redo everything, you know, as far as the window to try to get that to work. So I'm looking at another alternative. I guess you have blinds inside the pane of glass. No, no, no, no. This's on inside of the house. But the wind these days are so thick that it'going to push the custom lines outside of the window frame. It should be if we replace just the glass. If your frame is good, we can replace just the glass so it would stay exactly the same. Right, right. That's what I'm looking at. That's what I'm looking. Absolutely, we can do that. What is your name? My name is [PERSON_NAME] [PERSON_NAME]. And your phone number? That's My home number. Okay. You have cel? Yes, ma'am. Okay. And it pulled you up when you gave me that first phone number. [LOCATION] [LOCATION] [LOCATION]. Is that the correct address? Yes. Okay, I can get somebody by there tomorrow if that's good for you. Okay. What time tomorrow? I think it's going to be in the afternoon. Okay, that should work. I've got an appointment early in the morning but I should be back know. Okay. Early mid morning. That'll work then I know it won't be morning part of the [DURATION]. I'm pretty sure it's go going toa be afternoon. I just don't know if it's going to be more like early afternoon or late afternoone. But we'll sen you a text at the end of the [DURATION] when we finish routing. Okay. So there you'll let me know around what time so I'll make sure to be here? Yeah, we'll text you at the end of the [DURATION] and I can also set it up if you'd like [PERSON_NAME] to. I'll put a note call to meet. What do you need like [DURATION] [DURATION] notice you think? Yes, that should be perfect. Okay, sounds great. Thank you for choosing [ORGANIZATION] [OCCUPATION]. All right, I've got you down for tomorrow in the afternoon. Okay, thank you. And I have an email address. Let me make sure that's correct. No. Okay. What's your new email? It is. Okay, got you I guess that old email. Well that was my work email address but I ve [OCCUPATION] probably got it. You have an [ORGANIZATION] [ORGANIZATION] job. I want to get it one [DURATION]. Yeah, y. Nice. Sounds great. [PERSON_NAME], thank you for choosing [ORGANIZATION] [OCCUPATION]. We'll see you tomorrow. All right, thank you. Bye."
208,2630,c00b79cd73ed4df988ccb036d2b04843,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/c00b79cd73ed4df988ccb036d2b04843_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.8999317,0.8999317172944512,1472.0,2469,2469,1.6773097826086956,211,11,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [VEHICLE_ID]",44,False,87.995,275,155,46,73,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:02.83] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.98-00:05.43] IVR/System: Please hold for the next available [OCCUPATION]
[00:10.62-00:11.55] Agent: after fix your pains.
[00:11.58-00:14.13] Agent: [PERSON_NAME] speaking. How can I help youeah?
[00:14.15-00:15.44] Customer: Hey, [PERSON_NAME], Good morning.
[00:15.73-00:19.82] Customer: Good morning. I'm trying to see how do I go about setting up an.
[00:19.84-00:22.52] Customer: An appointment to get [EMAIL_ADDRESS] wind sheield replaced.
[00:24.02-00:25.98] Agent: Yeah, I can help you with that.
[00:26.08-00:27.53] Agent: First off, what is your zip code?
[00:27.55-00:29.68] Agent: I want to make sure that we cover your area.
[00:30.02-00:32.45] Customer: [LOCATION]. I'm in [LOCATION].
[00:33.38-00:34.24] Agent: Okay,
[00:39.55-00:42.11] Customer: and who am I speaking withm?
[00:42.25-00:45.20] Customer: [PERSON_NAME]. Home. [PERSON_NAME]. Thank you.
[00:47.51-00:49.24] Agent: And what kind of vehicle do you have?
[00:49.91-00:52.01] Customer: It's an [ORGANIZATION] [VEHICLE_ID].
[00:57.28-00:59.06] Agent: And what's the [DURATION] on that vehicle?
[00:59.80-01:03.23] Customer: [DATE_INTERVAL]. [DATE_INTERVAL]? Yeah.
[01:04.64-01:06.26] Agent: And it's for the windshield.
[01:06.45-01:07.86] Customer: Is this out of pocket?
[01:08.72-01:10.42] Customer: No, I'm going to use [EMAIL_ADDRESS] insurance.
[01:10.77-01:12.55] Agent: Okay. Do you have full coverage?
[01:13.25-01:14.69] Customer: Yes, I do comp.
[01:14.79-01:18.94] Agent: Okay, perfect. And what insurance company do you have?
[01:19.77-01:20.78] Customer: [ORGANIZATION].
[01:24.55-01:26.41] Agent: Have you called to file a claim?
[01:27.11-01:28.17] Customer: No, I't
[01:32.22-01:33.84] Customer: know the process. That'fin.
[01:34.58-01:36.17] Agent: No, I can help you with that.
[01:36.55-01:45.09] Agent: I just want to make sure that we have the windshield available and then what we can do is jump on the call with [ORGANIZATION].
[01:45.26-01:49.44] Agent: So I'll get an [OCCUPATION] on the line, I'll bring you back on the call.
[01:49.59-01:54.41] Agent: They're going to ask you a few questions such as your policy number, so have that handy.
[01:55.31-01:58.53] Agent: Also they're going to ask you what date the damaged happens.
[01:59.78-02:02.41] Agent: They're going to ask if it's bigger than a [MONEY_AMOUNT] bill.
[02:03.67-02:07.12] Agent: Yeah. Okay, perfect. So then that's.
[02:07.15-02:09.88] Agent: Yeah, they'll cover the windshield replacement.
[02:09.91-02:14.00] Agent: Of course it's zero deductible, no cost to you.
[02:14.43-02:21.59] Agent: It is no falsle states so they should be covering that as part under your policy.
[02:22.28-02:24.72] Agent: Okay. Okay. All right.
[02:24.86-02:29.66] Agent: Now, in order for me to find the correct windshield, I would need your vin number.
[02:29.73-02:30.78] Agent: Do you have that?
[02:31.84-02:32.85] Customer: Hold on one second.
[02:32.91-02:34.54] Agent: Let me see if I can set it up.
[02:50.59-02:52.32] Customer: It should be on [EMAIL_ADDRESS] ID card, right?
[02:52.39-02:53.87] Customer: My insurance ID card.
[02:54.05-02:58.84] Agent: That is correct. All right, let's see.
[03:23.37-03:28.41] Agent: Okay. Infin [VEHICLE_ID], it's [VEHICLE_ID].
[03:28.55-03:30.68] Agent: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[03:30.82-03:34.28] Agent: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[03:34.71-03:38.41] Agent: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]
[03:40.94-03:41.97] Agent: [VEHICLE_ID] [VEHICLE_ID].
[04:03.41-04:07.62] Agent: Now would [EMAIL_ADDRESS] insurance increase because of that?
[04:08.28-04:09.78] Customer: No, not at all.
[04:10.25-04:11.10] Agent: Okay.
[04:35.94-04:37.16] Agent: Me. Just one moment.
[04:37.19-04:38.64] Agent: Just looking for your glass.
[04:52.20-04:54.08] Agent: All rightin. I'm just going to place on a quick hold.
[04:54.12-04:57.06] Agent: Let me just find that glass for you and I'll be right back on the line.
[04:57.49-05:00.19] Agent: Sure. Thank you. One moment.
[05:04.96-05:07.69] IVR/System: If your windshield needs replacing, don't be misled.
[05:07.79-05:11.12] IVR/System: Many companies save money by using cheap windshield replacements.
[05:11.20-05:13.39] IVR/System: That could be dangerous if you're in an accident.
[05:13.48-05:20.73] IVR/System: The [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives to carkers do.
[05:20.86-05:24.41] IVR/System: Glass is a key component in the structural integrity of your vehicle.
[05:24.52-05:27.29] IVR/System: Insist on first quality glass and adhesives.
[05:27.44-05:30.94] IVR/System: [ORGANIZATION] [ORGANIZATION] believe your safety is more important than price.
[05:34.95-05:37.76] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[05:37.90-05:41.43] IVR/System: We're the experts at auto, home and business classass replacement.
[05:41.57-05:46.59] IVR/System: You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies.
[05:46.73-05:48.04] IVR/System: And you'll always know the price.
[05:48.07-05:49.92] IVR/System: Upro front before we start.
[05:50.07-05:55.45] IVR/System: We replace fog, insulated windows and patio doors, storefronts, entry doors and door closures.
[05:55.56-06:00.86] IVR/System: Tabletops, laminated or tempered safety glass, mobile service, credit cards accepted.
[06:06.24-06:08.92] IVR/System: Some panes really do require a house call.
[06:09.00-06:11.08] IVR/System: Like the panes of glass in your home.
[06:11.22-06:17.83] IVR/System: Call [ORGANIZATION] [ORGANIZATION] if your insulated windows look foggy, temperature changes have affected the seal allowing moisture in.
[06:17.95-06:21.35] IVR/System: We needn'replace the entire window, just the insulated glass.
[06:21.50-06:27.96] IVR/System: [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass.
[06:28.07-06:32.08] IVR/System: And we're here when you need us with [DURATION] [DURATION] emergency service
[06:34.38-06:37.38] IVR/System: G when glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[06:37.52-06:40.91] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[06:41.05-06:45.41] IVR/System: We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION].
[06:45.57-06:50.31] IVR/System: First quality glass, certified [OCCUPATION] and the best guarantees in the business.
[06:50.44-07:00.71] IVR/System: We replace all types of glass for auto, home or business, including patio doors, insulated windowsi [PERSON_NAME] yes, thank you for holding.
[07:00.80-07:01.87] Customer: Hey, a quick question.
[07:01.96-07:03.70] Customer: Is it a four wheel drive?
[07:06.05-07:10.38] Agent: No. No. Okay. And do have a.
[07:10.53-07:16.87] Customer: Do you have a rack on top of the truck where it basically extends past the windshield?
[07:17.44-07:20.79] Agent: No. Okay, just want to make sure.
[07:36.73-07:38.26] Agent: Give me just one moment.
[08:42.97-08:44.62] Agent: All righta thank you so much for holding.
[08:44.65-08:48.54] Agent: So I do have your windshield available
[08:50.68-08:51.59] Agent: and then
[08:54.75-09:02.37] Agent: we're going to go ahead and obtain your information such as address and then we're going to go ahead and jump on a call with [ORGANIZATION].
[09:03.23-09:04.04] Agent: Okay.
[09:30.97-09:34.39] Agent: Okay. And [PERSON_NAME], what are.
[09:34.48-09:37.42] Agent: Are we doing the replacement at your home?
[09:39.76-09:42.18] Agent: When would you be able to come out and do the replacement?
[09:43.12-09:45.61] Agent: We can be out there as soon as tomorrow.
[09:45.71-09:48.54] Agent: I have a few spots open tomorrow.
[09:49.12-09:50.30] Agent: Wednesday and Thursday.
[09:53.25-09:54.42] Agent: Tomorrow.
[09:58.80-10:00.78] Agent: Let's do Thursday because I'm.
[10:00.81-10:02.19] Agent: Thursday the office tomorrow.
[10:02.24-10:04.45] Agent: Yeah. Okay. All right.
[10:04.49-10:06.11] Agent: So Thursday would be the [DATE].
[10:07.04-10:07.78] Agent: All
[10:12.45-10:13.66] Agent: okay. And
[10:15.07-10:16.40] Agent: what's the home address?
[10:17.14-10:23.75] Agent: [LOCATION] [LOCATION]. Can you spell that for me?
[10:23.78-10:29.61] Agent: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[10:33.54-10:36.80] Agent: And that's [LOCATION], [LOCATION] is [LOCATION] [LOCATION].
[10:41.37-10:45.60] Agent: Okay. And what's the word after [LOCATION] [LOCATION]?
[10:45.66-10:47.18] Agent: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[10:47.21-10:48.50] Agent: Okay, got it.
[10:49.73-10:52.47] Agent: All right, that was [LOCATION]
[10:53.80-10:59.35] Agent: [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[10:59.64-11:02.11] Agent: You got it? Okay, perfect.
[11:04.97-11:12.18] Agent: Now this, this, this also comes with if, if it should break again within the next [DURATION] [DURATION], then
[11:14.25-11:17.51] Agent: it's covered by you guys automatically.
[11:17.60-11:27.08] Agent: Yeah. If it's something done with the craftsmanship, anything like that, with the work itself, yes, you do have a [DURATION] [DURATION] warranty.
[11:27.14-11:37.11] Agent: If it is something where you know again, a rock, something hit it with [LOCATION] and under your policy you would be able to.
[11:37.20-11:43.30] Agent: So it's not like once [DURATION] [DURATION] they give you a windshield replacement at no charge to you.
[11:43.40-11:45.21] Agent: It's basically when it occurs.
[11:45.39-11:47.03] Agent: So if it has something to do with.
[11:47.14-11:49.89] Agent: Yeah, then yes. But we do have a warranty.
[11:49.98-11:55.79] Agent: But if yet that something happens again, then we would just submit another claim with [ORGANIZATION].
[11:56.38-11:57.24] Agent: Okay.
[12:02.17-12:04.78] Agent: All right, so I have you down for Thursday.
[12:04.88-12:06.89] Agent: All right, the [DATE].
[12:09.03-12:13.18] Agent: Okay, I'm going to go ahead and place you on hold.
[12:13.23-12:15.50] Agent: I'm going to get an [OCCUPATION] from [ORGANIZATION].
[12:15.59-12:20.81] Agent: Once I have them on the line, I'm going to bring you back in and like I said, they're going to ask you those few questions.
[12:20.96-12:29.74] Agent: Then they're going to give us an authorization number and that's the authorization number that we're going to be authorized to perform the work.
[12:30.43-12:35.60] Agent: Okay. All rightm so I'm going to place in a quick hold and I'll be right back on the line with you.
[12:36.05-12:38.08] Agent: All right, thank you.
[12:43.13-12:45.90] IVR/System: If your windshield needs replacing, don't be misled.
[12:46.00-12:51.56] IVR/System: Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident.
[12:51.65-12:53.55] IVR/System: The last [OCCUPATION] recommends windshield
[12:59.46-13:02.20] IVR/System: if your windshield needs replacing, don't be misled.
[13:02.29-13:07.94] IVR/System: Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident.
[13:08.05-13:15.16] IVR/System: [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives that car makers do.
[13:15.28-13:18.88] IVR/System: Glass is a key component in the structural integrity of your vehicle.
[13:18.98-13:21.76] IVR/System: Insist on first quality glass and adhesives.
[13:21.90-13:25.42] IVR/System: [ORGANIZATION] believes your safety is more important than price.
[13:29.33-13:32.15] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[13:32.28-13:35.82] IVR/System: We're the experts at auto, home and business glass replacement.
[13:35.97-13:40.96] IVR/System: You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies.
[13:41.10-13:42.40] IVR/System: And you'll always know the price.
[13:42.45-13:44.28] IVR/System: Upro front before we start.
[13:44.45-13:49.84] IVR/System: We replace fog, insulated windows and patio doors, storefronts, entry doors and door closures.
[13:49.94-13:52.09] IVR/System: Tabletops, laminated or temperate.
[13:52.12-13:55.26] IVR/System: Safety glass, Mobile service credit cards accepted.
[14:00.61-14:03.30] IVR/System: Some panes really do require a house call.
[14:03.37-14:05.45] IVR/System: Like the panes of glass in your home.
[14:05.59-14:12.19] IVR/System: Call [ORGANIZATION] [ORGANIZATION] if you're inflated with windows looks foggy, temperature changes have affected the seal allowing moisture in.
[14:12.29-14:15.74] IVR/System: We needn't replace the entire window, just the insulated glass.
[14:15.91-14:22.33] IVR/System: [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass.
[14:22.44-14:26.46] IVR/System: And we're here when you need us with [DURATION] [DURATION] emergency service.
[14:28.88-14:31.75] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[14:31.89-14:35.34] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[14:35.48-14:44.68] IVR/System: We'accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass certified [OCCUPATION] and the best guaranteesd in the business.
[14:44.81-14:48.14] IVR/System: We replace all types of glasss for auto, home or business.
[14:48.28-14:52.55] IVR/System: Including patio doors, insulated windows, storefronts, tabletops and mirrors.
[14:52.66-14:55.08] IVR/System: Mobile service credit cards accepted.
[14:59.13-15:03.01] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[15:03.05-15:09.16] IVR/System: The windshield helped keep you in the car, support a roof over your head and even holds the passenger airbag in place.
[15:09.27-15:12.26] IVR/System: For your next windshield, help protect everyone in your car.
[15:12.38-15:20.09] IVR/System: Call [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives that carma makers use.
[15:20.26-15:22.89] IVR/System: [OCCUPATION] [OCCUPATION] Fast and friendly service.
[15:22.94-15:24.97] IVR/System: We even handle your insurance claim.
[15:28.78-15:31.78] IVR/System: All the [ORGANIZATION] [ORGANIZATION] will fit your pain.
[15:31.96-15:34.68] IVR/System: We can handle all of your insurance claim.
[15:34.79-15:44.33] IVR/System: We're the quickickest cure whenever your let's break last der last dter Call us [DURATION] [DURATION] a [DURATION] and we'll be there.
[15:44.47-15:51.39] IVR/System: Your home, car or business or anywhere [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will take good care of you.
[15:51.50-15:57.12] IVR/System: Best [OCCUPATION] Best [OCCUPATION] Call the Glass Doctor'Fix your pains.
[15:58.98-16:01.36] IVR/System: We can handle all of your insurance.
[16:02.53-16:05.80] Agent: [PERSON_NAME]. Yes, thank you for holding.
[16:05.88-16:07.39] Agent: All right, I have [ORGANIZATION] on the line.
[16:07.44-16:08.47] Agent: You can go ahead.
[16:11.28-16:17.51] IVR/System: Yes, H. Hello, this is [PERSON_NAME] and welcome to [ORGANIZATION] [ORGANIZATION] plan administered by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[16:17.68-16:21.38] IVR/System: Acting on behalf of [ORGANIZATION] [ORGANIZATION] an affiliate of [ORGANIZATION] [ORGANIZATION].
[16:21.73-16:27.29] IVR/System: Neither [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and insurance company and your call may be recorded for quality assurance purposes.
[16:27.47-16:30.89] IVR/System: You are filing or claimly [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] policy?
[16:32.79-16:38.45] Agent: Yes. What I'm going to do is I'm going to ask you some questions and I can verify your coverage.
[16:38.48-16:40.89] Agent: And I'm sorry that you have damage to your glass.
[16:44.48-16:47.13] Agent: Has this claim been previously reported?
[16:48.72-16:52.25] Customer: No, this is first time I'm calling me.
[16:54.36-16:56.51] Agent: Okay. And may I have your [EMAIL_ADDRESS] [EMAIL_ADDRESS]?
[16:56.55-16:59.61] Agent: Please call [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[17:05.11-17:08.24] Agent: and may I have your phone number including area code?
[17:18.27-17:26.20] Agent: And is it okay for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to contact you about Your plan using automatically dial calls text artificial voice or prere recorded messages.
[17:26.31-17:28.24] IVR/System: Texting data rates may apply.
[17:29.55-17:30.29] Customer: Sure.
[17:34.70-17:37.72] Agent: What would be a good email to send the confirmation to?
[17:49.29-17:50.27] Customer: Thank you.
[17:52.20-17:54.35] Agent: And may have the policy number.
[17:55.44-18:01.70] Customer: Policy number is [NUMBER_SEQUENCE].
[18:02.05-18:02.87] Agent: Hold on one second.
[18:02.92-18:03.66] Agent: I think that's it.
[18:03.73-18:04.51] Agent: Hold on.
[18:06.29-18:09.90] Customer: [NUMBER_SEQUENCE]. Yeah. [NUMBER_SEQUENCE].
[18:12.12-18:12.98] Agent: Okay.
[18:14.20-18:16.14] Agent: And when does the damage occur?
[18:17.60-18:18.89] Customer: About [DURATION] [DURATION] ago.
[18:37.60-18:40.58] Agent: And may I have you verify the address from the policy?
[18:41.39-18:43.55] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[18:43.65-18:46.41] Customer: [LOCATION] in [LOCATION] [LOCATION] [LOCATION].
[18:49.84-18:50.86] Customer: Thank you.
[18:52.36-18:55.06] Agent: What is the [DURATION] make and mod of the vehicle?
[18:55.80-18:59.82] Customer: It'A [DATE_INTERVAL] [ORGANIZATION] [VEHICLE_ID].
[19:02.84-19:03.82] Customer: Thank you.
[19:19.17-19:21.96] Agent: And I show the body style is a four door utility.
[19:22.01-19:24.43] Customer: Is that correct? Yes.
[19:26.73-19:27.60] Agent: Okay.
[19:30.34-19:33.67] Agent: It sounds like it needs a full WMED shield replacement.
[19:33.70-19:41.11] Customer: Is that correct? Yes, because the the crack go from the bottom all the way to the top.
[19:41.18-19:45.40] Customer: A stone hit the windshield and it just crack all the way up
[19:47.51-19:48.24] Unknown: O
[19:51.07-20:01.68] Agent: so the deductible wa for windshield only damage in the event that glass damage is other than your wind shield, then you do have $[MONEY_AMOUNT] deductible that would apply.
[20:03.72-20:06.18] Customer: Okay. Yeah, just the windshield.
[20:09.37-20:12.83] Agent: And would you like to file the claim on your [ORGANIZATION] policy now?
[20:14.09-20:16.38] Customer: Yeah, that's fine.
[20:17.85-20:19.78] Agent: That doesn't affect [EMAIL_ADDRESS] policy though.
[20:19.81-20:20.38] Customer: Right.
[20:23.53-20:28.31] Agent: So that's something that I wouldn't be able to answer because I don't have the details of your policy.
[20:28.64-20:34.88] Agent: What I can do is I can get you over to [ORGANIZATION] [ORGANIZATION] and I can let you know whether or not that would affect your premiums.
[20:36.51-20:37.81] Customer: Okay, no problem.
[20:41.83-20:45.85] Agent: Would you like me to send you over to [ORGANIZATION] [ORGANIZATION] before we continue?
[20:46.46-20:48.05] Customer: No, no, that's fine.
[20:53.90-20:57.58] Agent: All right. And you have the right to choose any auto glass shop to do the work.
[20:57.64-21:07.88] Agent: But your are responsible for understanding the terms and conditions of your chosen shop warranty and making sure they will do work in accordance with the limits of liability outlined in your auto policy.
[21:10.51-21:11.33] Agent: Okay.
[21:23.74-21:26.44] Agent: All right. And [PERSON_NAME], are you still on the line?
[21:26.55-21:27.64] Customer: Yes, ma am. Just
[21:30.24-21:37.91] Agent: so I need to see if you'd accept the job at the following pricing, it would be NXLESS minus 48%.
[21:38.08-21:40.60] Agent: These prices do not include tax or molding.
[21:40.74-21:42.87] Agent: If not included with the windshield.
[21:43.53-21:45.69] Customer: No, I don't accept the rates.
[21:45.83-21:47.22] Customer: You can send me the letter.
[22:14.66-22:18.54] Agent: So, on behalf of [ORGANIZATION], thank you for being a valued customer.
[22:18.60-22:20.18] Agent: Do you have any questions for me?
[22:20.22-22:22.90] Customer: [PERSON_NAME]? No, I don't.
[22:26.01-22:28.79] Agent: And [PERSON_NAME], I do have your referral number.
[22:29.20-22:31.48] Customer: Go ahead, I'm ready.
[22:31.62-22:32.79] Agent: It's going to Be
[22:41.68-22:43.14] Agent: corct. Perfect.
[22:44.57-22:47.38] Agent: All right. Thank you both and I hope day you have a great day.
[22:47.56-22:49.10] Customer: Thank you, [PERSON_NAME]. You too.
[22:49.20-22:53.23] Agent: [PERSON_NAME]. Stay on the line with me so I can complete the scheduling.
[22:53.73-22:55.88] Agent: All right. All right, thank you.
[23:01.21-23:04.08] Agent: Okay. All right.
[23:05.38-23:07.55] Agent: Okay, so we have the referral number.
[23:07.58-23:13.47] Agent: We have you on schedule for the [DATE], which is Thursday.
[23:14.08-23:18.10] Agent: The last thing I just needed to confirm with you is the email.
[23:20.28-23:22.56] Agent: Can you provide me with the email address once more?
[23:22.60-23:24.30] Agent: I know you had given it to [PERSON_NAME].
[23:24.63-23:27.38] Agent: Yes. So it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[23:28.19-23:28.93] Agent: [EMAIL_ADDRESS].
[23:32.91-23:33.95] Agent: That's what I had heard.
[23:33.99-23:42.90] Agent: But I just wanted to make sure that way once we complete the work, we'll send you the warranty information, things like that by email.
[23:43.61-23:45.07] Agent: Okay. All right.
[23:47.20-23:52.27] Agent: And I would call just so that you have no doubt or anything of what premium is going to go up.
[23:52.77-23:59.89] Agent: And I didn't want to jump in and interrupt [PERSON_NAME], but because it is again, a no F state here in [LOCATION].
[24:00.07-24:02.51] Agent: Windshield replacement does not.
[24:03.81-24:09.11] Agent: Okay. Okay. If it was any other type of glass or anything like that, then probably.
[24:09.20-24:10.13] Agent: But yeah, with this.
[24:10.19-24:13.43] Agent: No. Okay. I just wanted to let you know.
[24:13.89-24:15.32] Agent: Okay, thank you very much.
[24:15.93-24:17.84] Agent: So you're all set then.
[24:18.62-24:20.45] Agent: We will see you this Thursday.
[24:20.55-24:23.64] Agent: Give us a call if you have any questions or anything beforehand.
[24:23.73-24:25.82] Agent: All right? Okaykay. Thank you.
[24:25.92-24:27.04] Agent: All right, take care.
[24:27.13-24:28.62] Agent: Bye. You too. Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION] after fix your pains. [PERSON_NAME] speaking. How can I help youeah? Hey, [PERSON_NAME], Good morning. Good morning. I'm trying to see how do I go about setting up an. An appointment to get [EMAIL_ADDRESS] wind sheield replaced. Yeah, I can help you with that. First off, what is your zip code? I want to make sure that we cover your area. [LOCATION]. I'm in [LOCATION]. Okay, and who am I speaking ","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION] after fix your pains. [PERSON_NAME] speaking. How can I help youeah? Hey, [PERSON_NAME], Good morning. Good morning. I'm trying to see how do I go about setting up an. An appointment to get [EMAIL_ADDRESS] wind sheield replaced. Yeah, I can help you with that. First off, what is your zip code? I want to make sure that we cover your area. [LOCATION]. I'm in [LOCATION]. Okay, and who am I speaking withm? [PERSON_NAME]. Home. [PERSON_NAME]. Thank you. And what kind of vehicle do you have? It's an [ORGANIZATION] [VEHICLE_ID]. And what's the [DURATION] on that vehicle? [DATE_INTERVAL]. [DATE_INTERVAL]? Yeah. And it's for the windshield. Is this out of pocket? No, I'm going to use [EMAIL_ADDRESS] insurance. Okay. Do you have full coverage? Yes, I do comp. Okay, perfect. And what insurance company do you have? [ORGANIZATION]. Have you called to file a claim? No, I't know the process. That'fin. No, I can help you with that. I just want to make sure that we have the windshield available and then what we can do is jump on the call with [ORGANIZATION]. So I'll get an [OCCUPATION] on the line, I'll bring you back on the call. They're going to ask you a few questions such as your policy number, so have that handy. Also they're going to ask you what date the damaged happens. They're going to ask if it's bigger than a [MONEY_AMOUNT] bill. Yeah. Okay, perfect. So then that's. Yeah, they'll cover the windshield replacement. Of course it's zero deductible, no cost to you. It is no falsle states so they should be covering that as part under your policy. Okay. Okay. All right. Now, in order for me to find the correct windshield, I would need your vin number. Do you have that? Hold on one second. Let me see if I can set it up. It should be on [EMAIL_ADDRESS] ID card, right? My insurance ID card. That is correct. All right, let's see. Okay. Infin [VEHICLE_ID], it's [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. Now would [EMAIL_ADDRESS] insurance increase because of that? No, not at all. Okay. Me. Just one moment. Just looking for your glass. All rightin. I'm just going to place on a quick hold. Let me just find that glass for you and I'll be right back on the line. Sure. Thank you. One moment. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements. That could be dangerous if you're in an accident. The [ORGANIZATION] [ORGANIZATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives to carkers do. Glass is a key component in the structural integrity of your vehicle. Insist on first quality glass and adhesives. [ORGANIZATION] [ORGANIZATION] believe your safety is more important than price. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We're the experts at auto, home and business classass replacement. You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies. And you'll always know the price. Upro front before we start. We replace fog, insulated windows and patio doors, storefronts, entry doors and door closures. Tabletops, laminated or tempered safety glass, mobile service, credit cards accepted. Some panes really do require a house call. Like the panes of glass in your home. Call [ORGANIZATION] [ORGANIZATION] if your insulated windows look foggy, temperature changes have affected the seal allowing moisture in. We needn'replace the entire window, just the insulated glass. [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass. And we're here when you need us with [DURATION] [DURATION] emergency service G when glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We'll fix it fast and handle the insurance paperwork for you. We're accepted by all major insurance companies so you can insist on [ORGANIZATION] [ORGANIZATION]. First quality glass, certified [OCCUPATION] and the best guarantees in the business. We replace all types of glass for auto, home or business, including patio doors, insulated windowsi [PERSON_NAME] yes, thank you for holding. Hey, a quick question. Is it a four wheel drive? No. No. Okay. And do have a. Do you have a rack on top of the truck where it basically extends past the windshield? No. Okay, just want to make sure. Give me just one moment. All righta thank you so much for holding. So I do have your windshield available and then we're going to go ahead and obtain your information such as address and then we're going to go ahead and jump on a call with [ORGANIZATION]. Okay. Okay. And [PERSON_NAME], what are. Are we doing the replacement at your home? When would you be able to come out and do the replacement? We can be out there as soon as tomorrow. I have a few spots open tomorrow. Wednesday and Thursday. Tomorrow. Let's do Thursday because I'm. Thursday the office tomorrow. Yeah. Okay. All right. So Thursday would be the [DATE]. All okay. And what's the home address? [LOCATION] [LOCATION]. Can you spell that for me? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And that's [LOCATION], [LOCATION] is [LOCATION] [LOCATION]. Okay. And what's the word after [LOCATION] [LOCATION]? [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Okay, got it. All right, that was [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. You got it? Okay, perfect. Now this, this, this also comes with if, if it should break again within the next [DURATION] [DURATION], then it's covered by you guys automatically. Yeah. If it's something done with the craftsmanship, anything like that, with the work itself, yes, you do have a [DURATION] [DURATION] warranty. If it is something where you know again, a rock, something hit it with [LOCATION] and under your policy you would be able to. So it's not like once [DURATION] [DURATION] they give you a windshield replacement at no charge to you. It's basically when it occurs. So if it has something to do with. Yeah, then yes. But we do have a warranty. But if yet that something happens again, then we would just submit another claim with [ORGANIZATION]. Okay. All right, so I have you down for Thursday. All right, the [DATE]. Okay, I'm going to go ahead and place you on hold. I'm going to get an [OCCUPATION] from [ORGANIZATION]. Once I have them on the line, I'm going to bring you back in and like I said, they're going to ask you those few questions. Then they're going to give us an authorization number and that's the authorization number that we're going to be authorized to perform the work. Okay. All rightm so I'm going to place in a quick hold and I'll be right back on the line with you. All right, thank you. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. The last [OCCUPATION] recommends windshield if your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives that car makers do. Glass is a key component in the structural integrity of your vehicle. Insist on first quality glass and adhesives. [ORGANIZATION] believes your safety is more important than price. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We're the experts at auto, home and business glass replacement. You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies. And you'll always know the price. Upro front before we start. We replace fog, insulated windows and patio doors, storefronts, entry doors and door closures. Tabletops, laminated or temperate. Safety glass, Mobile service credit cards accepted. Some panes really do require a house call. Like the panes of glass in your home. Call [ORGANIZATION] [ORGANIZATION] if you're inflated with windows looks foggy, temperature changes have affected the seal allowing moisture in. We needn't replace the entire window, just the insulated glass. [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass. And we're here when you need us with [DURATION] [DURATION] emergency service. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We'll fix it fast and handle the insurance paperwork for you. We'accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass certified [OCCUPATION] and the best guaranteesd in the business. We replace all types of glasss for auto, home or business. Including patio doors, insulated windows, storefronts, tabletops and mirrors. Mobile service credit cards accepted. Your windshield does more than keep out wind and rain during an accident. The windshield helped keep you in the car, support a roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesives that carma makers use. [OCCUPATION] [OCCUPATION] Fast and friendly service. We even handle your insurance claim. All the [ORGANIZATION] [ORGANIZATION] will fit your pain. We can handle all of your insurance claim. We're the quickickest cure whenever your let's break last der last dter Call us [DURATION] [DURATION] a [DURATION] and we'll be there. Your home, car or business or anywhere [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will take good care of you. Best [OCCUPATION] Best [OCCUPATION] Call the Glass Doctor'Fix your pains. We can handle all of your insurance. [PERSON_NAME]. Yes, thank you for holding. All right, I have [ORGANIZATION] on the line. You can go ahead. Yes, H. Hello, this is [PERSON_NAME] and welcome to [ORGANIZATION] [ORGANIZATION] plan administered by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Acting on behalf of [ORGANIZATION] [ORGANIZATION] an affiliate of [ORGANIZATION] [ORGANIZATION]. Neither [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and insurance company and your call may be recorded for quality assurance purposes. You are filing or claimly [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] policy? Yes. What I'm going to do is I'm going to ask you some questions and I can verify your coverage. And I'm sorry that you have damage to your glass. Has this claim been previously reported? No, this is first time I'm calling me. Okay. And may I have your [EMAIL_ADDRESS] [EMAIL_ADDRESS]? Please call [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and may I have your phone number including area code? And is it okay for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to contact you about Your plan using automatically dial calls text artificial voice or prere recorded messages. Texting data rates may apply. Sure. What would be a good email to send the confirmation to? Thank you. And may have the policy number. Policy number is [NUMBER_SEQUENCE]. Hold on one second. I think that's it. Hold on. [NUMBER_SEQUENCE]. Yeah. [NUMBER_SEQUENCE]. Okay. And when does the damage occur? About [DURATION] [DURATION] ago. And may I have you verify the address from the policy? [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] in [LOCATION] [LOCATION] [LOCATION]. Thank you. What is the [DURATION] make and mod of the vehicle? It'A [DATE_INTERVAL] [ORGANIZATION] [VEHICLE_ID]. Thank you. And I show the body style is a four door utility. Is that correct? Yes. Okay. It sounds like it needs a full WMED shield replacement. Is that correct? Yes, because the the crack go from the bottom all the way to the top. A stone hit the windshield and it just crack all the way up O so the deductible wa for windshield only damage in the event that glass damage is other than your wind shield, then you do have $[MONEY_AMOUNT] deductible that would apply. Okay. Yeah, just the windshield. And would you like to file the claim on your [ORGANIZATION] policy now? Yeah, that's fine. That doesn't affect [EMAIL_ADDRESS] policy though. Right. So that's something that I wouldn't be able to answer because I don't have the details of your policy. What I can do is I can get you over to [ORGANIZATION] [ORGANIZATION] and I can let you know whether or not that would affect your premiums. Okay, no problem. Would you like me to send you over to [ORGANIZATION] [ORGANIZATION] before we continue? No, no, that's fine. All right. And you have the right to choose any auto glass shop to do the work. But your are responsible for understanding the terms and conditions of your chosen shop warranty and making sure they will do work in accordance with the limits of liability outlined in your auto policy. Okay. All right. And [PERSON_NAME], are you still on the line? Yes, ma am. Just so I need to see if you'd accept the job at the following pricing, it would be NXLESS minus 48%. These prices do not include tax or molding. If not included with the windshield. No, I don't accept the rates. You can send me the letter. So, on behalf of [ORGANIZATION], thank you for being a valued customer. Do you have any questions for me? [PERSON_NAME]? No, I don't. And [PERSON_NAME], I do have your referral number. Go ahead, I'm ready. It's going to Be corct. Perfect. All right. Thank you both and I hope day you have a great day. Thank you, [PERSON_NAME]. You too. [PERSON_NAME]. Stay on the line with me so I can complete the scheduling. All right. All right, thank you. Okay. All right. Okay, so we have the referral number. We have you on schedule for the [DATE], which is Thursday. The last thing I just needed to confirm with you is the email. Can you provide me with the email address once more? I know you had given it to [PERSON_NAME]. Yes. So it's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. That's what I had heard. But I just wanted to make sure that way once we complete the work, we'll send you the warranty information, things like that by email. Okay. All right. And I would call just so that you have no doubt or anything of what premium is going to go up. And I didn't want to jump in and interrupt [PERSON_NAME], but because it is again, a no F state here in [LOCATION]. Windshield replacement does not. Okay. Okay. If it was any other type of glass or anything like that, then probably. But yeah, with this. No. Okay. I just wanted to let you know. Okay, thank you very much. So you're all set then. We will see you this Thursday. Give us a call if you have any questions or anything beforehand. All right? Okaykay. Thank you. All right, take care. Bye. You too. Bye."
209,2711,c8f4ec2e50bc4003ad63ab0012a05f56,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/c8f4ec2e50bc4003ad63ab0012a05f56_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91783416,0.9178341354723707,312.0,561,561,1.7980769230769231,54,6,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.993,49,24,22,2,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.34-00:04.47] IVR/System: [OCCUPATION] [OCCUPATION] we make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:08.26-00:11.21] IVR/System: Thank you for calling [ORGANIZATION] your se for local [OCCUPATION] [OCCUPATION] [OCCUPATION].
[00:11.27-00:13.71] Agent: This is [PERSON_NAME]. How can I help you today
[00:15.02-00:16.04] Agent: [PERSON_NAME]?
[00:18.41-00:37.27] Customer: Okay [PERSON_NAME], my name is [PERSON_NAME] [PERSON_NAME] and I called earlier this morning and I talked to [PERSON_NAME] and he said that a member of a [OCCUPATION] would call me today within [DURATION] [DURATION] and if they didn't to call back and they haven't.
[00:37.45-00:42.58] Customer: I guess the [OCCUPATION] don't really care whether they have any more customers or not.
[00:43.91-00:50.53] Customer: And they better speak to me because you know there's [ORGANIZATION] out there and it goes to the public.
[00:52.70-01:02.50] Customer: I don't need a newspaper and I don't need a TV station to tell them that I have waited [DURATION] [DURATION] to get my washing machine fixed and they can't get apart.
[01:02.64-01:06.92] Customer: I think I should get a new washing machine after I have waited that long.
[01:11.17-01:12.37] Agent: Okay, don't worry for that.
[01:12.39-01:13.42] Agent: That will help you.
[01:13.58-01:20.91] Agent: And we're going to get someone from the local office to get that confir result.
[01:21.04-01:23.58] Agent: So just give me one second.
[01:24.41-01:26.78] Agent: May I have your first name and last name again please?
[01:27.44-01:29.86] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[01:31.44-01:36.70] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[01:40.84-01:47.61] Agent: okay. And you said it is because of a part of the washing machine, right?
[01:48.00-01:50.44] Agent: Yes. Been on back order for [DURATION] [DURATION].
[01:50.54-02:00.14] Customer: I have done without a washing machine for [DURATION] [DURATION] and if they're going to get their stuff from [LOCATION] they ought to get something that works.
[02:00.75-02:07.47] Customer: [ORGANIZATION] used to have a good name, it really did, but as far as I'm concerned it's [ORGANIZATION].
[02:07.56-02:08.18] Unknown: Now
[02:11.01-02:18.44] Agent: I'm sorry for all inconvenience but I will do my best here to get the local office
[02:19.69-02:21.75] Agent: calling you back. Just.
[02:21.78-02:22.98] Customer: I have one more question.
[02:23.12-02:24.56] Customer: The number you're calling me
[02:26.90-02:29.56] Agent: [PHONE_NUMBER] [PHONE_NUMBER]. Is that the best number to reach you?
[02:30.09-02:32.06] Customer: Yes, it is. It.
[02:32.13-02:36.72] Customer: It's a mobile phone and I keep it around my neck at all time.
[02:37.63-02:39.41] Customer: I have not missed a call.
[02:41.44-02:43.76] Agent: Okay, but don't worry, I'm working on it.
[02:43.86-02:45.53] Agent: May I have your zip code please?
[02:46.91-02:57.66] Customer: 35447kay. I will pass this information to the local office.
[02:57.75-02:59.03] Agent: Just give me one second.
[02:59.17-03:11.49] Agent: Let's stay on the line and they will be calling you and give you all the information is the confirmation for that part of the washing machine and when we're going to get a result stay.
[03:11.56-03:12.26] Agent: Okay,
[03:13.81-03:16.78] Agent: thank you. Thank. You're welcome.
[04:03.81-04:09.44] Agent: Okay, Now I already pass information to the local office so they will be calling you.
[04:09.58-04:10.94] Agent: Just wait for the call.
[04:12.09-04:16.06] Customer: Okay. I'll believe it when the phone rings
[04:17.73-04:18.79] Customer: because I've waited
[04:20.30-04:24.24] Customer: I said I will believe it when the phone rings.
[04:24.54-04:32.68] Customer: I have waited since yesterday and I'm going to call every [DURATION] [DURATION] today until someone calls me back.
[04:35.86-04:41.99] Agent: I knowing I really am m sorry for that but this is directly to the local office so they will be calling you.
[04:42.10-04:47.51] Agent: They're going to give you all the information about that partner we have to replaceay.
[04:47.70-04:50.68] Agent: I'm sorry again. Once again my name is [PERSON_NAME].
[04:50.85-04:55.51] Agent: Stay safe please and thank you for calling [ORGANIZATION] [ORGANIZATION] for like a [OCCUPATION] [OCCUPATION] [OCCUPATION].
[04:56.38-04:58.15] Customer: You're welcome. Thank you.
[05:00.10-05:01.71] Customer: My pleasure to you.
[05:02.06-05:07.86] Customer: Thank you. God bless By God bless you than God bless.","[OCCUPATION] [OCCUPATION] we make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION]. Thank you for calling [ORGANIZATION] your se for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How can I help you today [PERSON_NAME]? Okay [PERSON_NAME], my name is [PERSON_NAME] [PERSON_NAME] and I called earlier this morning and I talked to [PERSON_NAME] and he said that a member of a [OCCUPATION] would call me today within [DURATION] [DURATION] and if they didn't to call back and ","[OCCUPATION] [OCCUPATION] we make finding trusted [OCCUPATION] [OCCUPATION] [OCCUPATION]. Thank you for calling [ORGANIZATION] your se for local [OCCUPATION] [OCCUPATION] [OCCUPATION]. This is [PERSON_NAME]. How can I help you today [PERSON_NAME]? Okay [PERSON_NAME], my name is [PERSON_NAME] [PERSON_NAME] and I called earlier this morning and I talked to [PERSON_NAME] and he said that a member of a [OCCUPATION] would call me today within [DURATION] [DURATION] and if they didn't to call back and they haven't. I guess the [OCCUPATION] don't really care whether they have any more customers or not. And they better speak to me because you know there's [ORGANIZATION] out there and it goes to the public. I don't need a newspaper and I don't need a TV station to tell them that I have waited [DURATION] [DURATION] to get my washing machine fixed and they can't get apart. I think I should get a new washing machine after I have waited that long. Okay, don't worry for that. That will help you. And we're going to get someone from the local office to get that confir result. So just give me one second. May I have your first name and last name again please? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] okay. And you said it is because of a part of the washing machine, right? Yes. Been on back order for [DURATION] [DURATION]. I have done without a washing machine for [DURATION] [DURATION] and if they're going to get their stuff from [LOCATION] they ought to get something that works. [ORGANIZATION] used to have a good name, it really did, but as far as I'm concerned it's [ORGANIZATION]. Now I'm sorry for all inconvenience but I will do my best here to get the local office calling you back. Just. I have one more question. The number you're calling me [PHONE_NUMBER] [PHONE_NUMBER]. Is that the best number to reach you? Yes, it is. It. It's a mobile phone and I keep it around my neck at all time. I have not missed a call. Okay, but don't worry, I'm working on it. May I have your zip code please? 35447kay. I will pass this information to the local office. Just give me one second. Let's stay on the line and they will be calling you and give you all the information is the confirmation for that part of the washing machine and when we're going to get a result stay. Okay, thank you. Thank. You're welcome. Okay, Now I already pass information to the local office so they will be calling you. Just wait for the call. Okay. I'll believe it when the phone rings because I've waited I said I will believe it when the phone rings. I have waited since yesterday and I'm going to call every [DURATION] [DURATION] today until someone calls me back. I knowing I really am m sorry for that but this is directly to the local office so they will be calling you. They're going to give you all the information about that partner we have to replaceay. I'm sorry again. Once again my name is [PERSON_NAME]. Stay safe please and thank you for calling [ORGANIZATION] [ORGANIZATION] for like a [OCCUPATION] [OCCUPATION] [OCCUPATION]. You're welcome. Thank you. My pleasure to you. Thank you. God bless By God bless you than God bless."
210,651,332f40172f2b4eb48ed18aeff469bae8,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/332f40172f2b4eb48ed18aeff469bae8_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90074104,0.9007410277492292,350.0,973,973,2.78,27,8,"[DURATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.992,86,31,54,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:02.06-00:03.19] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION],
[00:05.01-00:09.62] Customer: Good afternoon'just. Calling. I don't know if this is something that you can help me with.
[00:09.65-00:16.84] Customer: I live out in parks and I think there's something either in my attic or in my roofing system animal of some sort.
[00:16.89-00:20.31] Customer: I was wondering if I could have someone take a look at it for me.
[00:20.50-00:22.80] Agent: Okay. You hearing noises or what's happening?
[00:23.86-00:30.18] Customer: Yeah, it just sounds like there's something scratching and walking around and stuff up [TIME] [TIME] roof.
[00:30.77-00:34.31] Agent: That nighttime or daytime or both day?
[00:34.44-00:36.43] Customer: Excuse me, Nighttime. Well, about.
[00:36.52-00:41.98] Customer: It's usually I've heard it the last [DURATION] [DURATION] and it's been at [TIME], [TIME] [TIME] [TIME] [TIME].
[00:44.28-00:45.92] Agent: Do you see any raccoons around there?
[00:45.94-00:48.86] Customer: It could be raccoon, I haven't.
[00:48.93-00:51.74] Customer: You know, I've never seen a raccoon around here.
[00:52.12-00:59.34] Customer: I don't know that they're not out here, but I live out in parks but I've never seen one.
[00:59.73-01:08.55] Customer: And there's a lot of birds and there's a lot of squirrels out here, so I't know if maybe that was it.
[01:09.00-01:13.63] Agent: Well, my only words that if you hearing noise at night, squirrels and birds don't move during the night.
[01:13.72-01:17.92] Agent: They will not move o it more so.
[01:18.06-01:19.07] Customer: Yeah, they don't move.
[01:19.12-01:22.79] Customer: So it could be a rat even, you know, pack rat or something.
[01:22.96-01:24.20] Customer: I'm not sure exactly.
[01:24.33-01:25.98] Customer: But would I would come out and put traps out.
[01:26.01-01:29.93] Agent: We're gonna have to get up on the roof and traps and capture.
[01:30.07-01:36.58] Agent: Then I would be concerned of how it got in there, you know, taking care of that so that it doesn'become a problem.
[01:36.65-01:37.62] Customer: You know what I mean?
[01:38.17-01:39.38] Agent: Yeah, I do know what you mean.
[01:39.41-01:43.74] Customer: And I have a metal roof and I walked around the whole house today and I don't.
[01:43.85-01:57.53] Customer: I. You know that the metal comes down off the roof around the eve and stuff and folds all, all around there and I see no holes, no entrance holes at all.
[01:57.70-01:59.05] Customer: Now I have a.
[02:00.03-02:07.59] Customer: An attic above the garage and I haven't gone up there, so I don't know if it could come in there.
[02:07.65-02:12.94] Customer: There's a vent, but there should be a screen over that vent [TIME] [TIME] very top of the roof.
[02:12.99-02:14.56] Customer: I have pitch roof.
[02:15.04-02:17.81] Customer: They're not always. I mean it doesn't take much to get something in.
[02:17.88-02:21.46] Customer: I would probably set something up in that crawl space, you know, a trap there too.
[02:21.53-02:25.73] Customer: Or at least look and see if I've see any tracks or droppings, you know, we'll find what it is.
[02:25.79-02:34.03] Customer: I just got to look around, search for hair droppings, urine, something like that, you know, nar down Probably a rodent would be, I guess.
[02:34.37-02:39.39] Customer: So my thought is to come out, set traps ca through the animal, then seal it up.
[02:39.48-02:42.26] Agent: Is your home under 2, 500 square feet or over?
[02:43.31-02:47.46] Customer: It's 2420. Excuse me.
[02:47.52-02:50.62] Agent: 2450. Okay, sure, no problem.
[02:50.78-02:52.53] Agent: Well, what I would do
[02:53.78-03:05.12] Agent: is come out and set traps and do do that, that type of thing and then capture it for them and then, you know, steal things up so that it doesn't happen again.
[03:05.66-03:07.39] Agent: So that's not problem.
[03:07.53-03:08.43] Agent: I've done this before.
[03:08.45-03:18.30] Agent: You'probably be about, you know, with sealing up and think probably [MONEY_AMOUNT], $[MONEY_AMOUNT] total, you know, coming up, capturing and then sealing things up.
[03:18.36-03:22.34] Agent: I use a metal, you know, a mesh so that you can still get airlow.
[03:22.44-03:25.41] Agent: You know, I want to hit any b takeaway vents.
[03:25.51-03:28.19] Agent: Those are all places that they can go to get in.
[03:29.09-03:32.38] Customer: Right. That's. Well, through the winterime we.
[03:32.44-03:37.75] Customer: I had some roof leak from all the ice and everything.
[03:37.85-03:40.39] Customer: Through this winter, we had a really bad winter out here.
[03:40.53-03:43.64] Customer: And I had [OCCUPATION] up there and it was supposed to be repaired.
[03:43.70-03:46.97] Customer: Now, I don't know, maybe they left something open up there.
[03:48.19-03:49.53] Customer: I have no idea.
[03:49.84-03:51.31] Customer: Doesn't take much at all.
[03:51.44-03:52.69] Customer: That's the whole thing.
[03:53.72-03:55.63] Agent: Okay. Yeah, for sure.
[03:55.72-03:57.57] Agent: When would you like to do this?
[03:57.88-03:59.43] Customer: Yeah, I. We'll get started yet.
[03:59.45-04:00.32] Customer: This week. Let me do this.
[04:00.34-04:01.97] Customer: I want to give you my cell phone.
[04:02.93-04:10.17] Customer: I want to give you my cell phone and then you just te your name address regarding roadent in parks and then I'll call you when I'm heading up there.
[04:10.19-04:11.01] Customer: If you're there, great.
[04:11.07-04:12.30] Customer: If not, no real big deal.
[04:12.33-04:16.51] Customer: But I'd like to be able to get a trap up [TIME] [TIME] attic, you know?
[04:16.60-04:18.77] Customer: Well, yeah, and my [MEDICAL_CONDITION] [TIME] [TIME] garage.
[04:18.83-04:20.73] Agent: So you would need access to the garage.
[04:20.79-04:22.24] Customer: So I need to be here for you.
[04:22.30-04:24.90] Agent: Are. Will you be there this week?
[04:26.32-04:27.90] Customer: I should be. Yes.
[04:30.00-04:34.88] Agent: Okay. I well ll just call and then I'll make sure that you're there.
[04:34.96-04:35.90] Customer: You know, I mean.
[04:37.40-04:38.97] Agent: And who am I speaking with?
[04:39.07-04:40.33] Customer: My name is [PERSON_NAME].
[04:40.51-04:45.90] Agent: If you want to get a pen and write my name and number down, that way you can text me that information.
[04:46.81-04:48.25] Customer: Okay. I've got PN in hand.
[04:48.31-04:49.78] Agent: Your first name is [PERSON_NAME].
[04:49.93-04:52.31] Customer: [PERSON_NAME]. Yep. And it is
[05:05.00-05:07.07] Customer: [PHONE_NUMBER]. That's yes, ma'am.
[05:07.13-05:16.51] Agent: Yep. Okay, so I'll just text you my address and stuff, my information, and then you'll call me when you're going to be in this area?
[05:16.69-05:18.38] Customer: Yep, that's exactly it.
[05:19.44-05:30.19] Customer: Okay. I've been doing a lot of yard work, and a lot of times I don't carry my phone on me because I don't want to drop it and ruin it and mow over it and stuff like that.
[05:30.37-05:32.31] Customer: So it makes me nervous to do that.
[05:32.38-05:39.71] Customer: So if I don't answer, just leave me a message and I'll keep checking my phone and I'll call you back as soon as possible.
[05:39.89-05:41.02] Agent: Ye. Okay. All right.
[05:41.04-05:44.82] Agent: That sounds good. Okay, [PERSON_NAME], thank you so much.
[05:44.90-05:47.26] Agent: I appreciate it. Okay, thank you.
[05:47.36-05:47.58] Agent: Bye.","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], Good afternoon'just. Calling. I don't know if this is something that you can help me with. I live out in parks and I think there's something either in my attic or in my roofing system animal of some sort. I was wondering if I could have someone take a look at it for me. Okay. You hearing noises or what's happening? Yeah, it just sounds like there's something scratching and walking around and stuff up [TIME] [TIME] roof. That nighttime or daytime or b","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], Good afternoon'just. Calling. I don't know if this is something that you can help me with. I live out in parks and I think there's something either in my attic or in my roofing system animal of some sort. I was wondering if I could have someone take a look at it for me. Okay. You hearing noises or what's happening? Yeah, it just sounds like there's something scratching and walking around and stuff up [TIME] [TIME] roof. That nighttime or daytime or both day? Excuse me, Nighttime. Well, about. It's usually I've heard it the last [DURATION] [DURATION] and it's been at [TIME], [TIME] [TIME] [TIME] [TIME]. Do you see any raccoons around there? It could be raccoon, I haven't. You know, I've never seen a raccoon around here. I don't know that they're not out here, but I live out in parks but I've never seen one. And there's a lot of birds and there's a lot of squirrels out here, so I't know if maybe that was it. Well, my only words that if you hearing noise at night, squirrels and birds don't move during the night. They will not move o it more so. Yeah, they don't move. So it could be a rat even, you know, pack rat or something. I'm not sure exactly. But would I would come out and put traps out. We're gonna have to get up on the roof and traps and capture. Then I would be concerned of how it got in there, you know, taking care of that so that it doesn'become a problem. You know what I mean? Yeah, I do know what you mean. And I have a metal roof and I walked around the whole house today and I don't. I. You know that the metal comes down off the roof around the eve and stuff and folds all, all around there and I see no holes, no entrance holes at all. Now I have a. An attic above the garage and I haven't gone up there, so I don't know if it could come in there. There's a vent, but there should be a screen over that vent [TIME] [TIME] very top of the roof. I have pitch roof. They're not always. I mean it doesn't take much to get something in. I would probably set something up in that crawl space, you know, a trap there too. Or at least look and see if I've see any tracks or droppings, you know, we'll find what it is. I just got to look around, search for hair droppings, urine, something like that, you know, nar down Probably a rodent would be, I guess. So my thought is to come out, set traps ca through the animal, then seal it up. Is your home under 2, 500 square feet or over? It's 2420. Excuse me. 2450. Okay, sure, no problem. Well, what I would do is come out and set traps and do do that, that type of thing and then capture it for them and then, you know, steal things up so that it doesn't happen again. So that's not problem. I've done this before. You'probably be about, you know, with sealing up and think probably [MONEY_AMOUNT], $[MONEY_AMOUNT] total, you know, coming up, capturing and then sealing things up. I use a metal, you know, a mesh so that you can still get airlow. You know, I want to hit any b takeaway vents. Those are all places that they can go to get in. Right. That's. Well, through the winterime we. I had some roof leak from all the ice and everything. Through this winter, we had a really bad winter out here. And I had [OCCUPATION] up there and it was supposed to be repaired. Now, I don't know, maybe they left something open up there. I have no idea. Doesn't take much at all. That's the whole thing. Okay. Yeah, for sure. When would you like to do this? Yeah, I. We'll get started yet. This week. Let me do this. I want to give you my cell phone. I want to give you my cell phone and then you just te your name address regarding roadent in parks and then I'll call you when I'm heading up there. If you're there, great. If not, no real big deal. But I'd like to be able to get a trap up [TIME] [TIME] attic, you know? Well, yeah, and my [MEDICAL_CONDITION] [TIME] [TIME] garage. So you would need access to the garage. So I need to be here for you. Are. Will you be there this week? I should be. Yes. Okay. I well ll just call and then I'll make sure that you're there. You know, I mean. And who am I speaking with? My name is [PERSON_NAME]. If you want to get a pen and write my name and number down, that way you can text me that information. Okay. I've got PN in hand. Your first name is [PERSON_NAME]. [PERSON_NAME]. Yep. And it is [PHONE_NUMBER]. That's yes, ma'am. Yep. Okay, so I'll just text you my address and stuff, my information, and then you'll call me when you're going to be in this area? Yep, that's exactly it. Okay. I've been doing a lot of yard work, and a lot of times I don't carry my phone on me because I don't want to drop it and ruin it and mow over it and stuff like that. So it makes me nervous to do that. So if I don't answer, just leave me a message and I'll keep checking my phone and I'll call you back as soon as possible. Ye. Okay. All right. That sounds good. Okay, [PERSON_NAME], thank you so much. I appreciate it. Okay, thank you. Bye."
211,316,20211103-150540_5125779180,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211103-150540_5125779180-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.8997859,0.899785901266645,1150.0,3079,3079,2.677391304347826,278,15,"[ACCOUNT_NUMBER], [CREDIT_CARD_CVV], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.985,277,175,38,0,64,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.29-00:07.32] Unknown: Hello? Hello? Hello, yes, hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:07.41-00:09.86] Unknown: How are you? Yes ma'am, doing great.
[00:09.92-00:12.94] Unknown: How are you? I'm good, thank you for asking.
[00:13.02-00:15.99] Unknown: Can I speak to the person in charge for the business?
[00:16.41-00:18.34] Unknown: This is me. This is [PERSON_NAME].
[00:18.44-00:19.88] Unknown: [PERSON_NAME], [PERSON_NAME].
[00:21.70-00:29.50] Unknown: This call is regarding the fiber Internet installed around your business premises and the discounts on your account.
[00:30.16-00:36.49] Unknown: And because of fiber we are able to provide you same upload and download speed up to thousand megabyte.
[00:36.64-00:39.81] Unknown: And that's starting from $[MONEY_AMOUNT] [DURATION] [DURATION].
[00:40.55-00:44.58] Unknown: And for the lines we have dropped down the pricing to $[MONEY_AMOUNT] [DURATION] [DURATION].
[00:44.88-00:46.90] Unknown: In regards to that, I'm calling.
[00:48.08-00:51.42] Unknown: Okay, so initially we haven't had.
[00:51.55-00:53.53] Unknown: We haven't had the line drop yet.
[00:55.23-00:56.45] Unknown: We don't have any.
[00:56.60-00:57.71] Unknown: We don't have any service yet.
[00:57.73-00:58.98] Unknown: We don't have no Internet.
[00:59.72-01:04.89] Unknown: Okay, so aren't you interested in going for [ORGANIZATION] fiber Internet?
[01:07.00-01:08.66] Unknown: Yes, I am. Definitely.
[01:09.19-01:11.97] Unknown: Okay, sure. Hold on a minute.
[01:12.28-01:13.02] Unknown: Sure.
[01:16.28-01:19.16] Unknown: Hello? Yes, this is [PERSON_NAME].
[01:19.34-01:24.16] Unknown: Hi Mr. [PERSON_NAME]. This is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION].
[01:24.30-01:26.64] Unknown: One of theior [OCCUPATION] [OCCUPATION] on the floor.
[01:26.70-01:28.32] Unknown: How are you doing?
[01:28.38-01:29.56] Unknown: Good, ma am. How are you?
[01:29.67-01:31.27] Unknown: Not too bad. Thanks a lot for asking.
[01:31.33-01:33.33] Unknown: So I'm not going to take a lot of your time.
[01:33.75-01:35.23] Unknown: You guys are running a business there.
[01:35.25-01:36.71] Unknown: I hope you guys are busy.
[01:36.85-01:38.95] Unknown: Basically the reason my [OCCUPATION] Ms.
[01:39.00-01:48.09] Unknown: [PERSON_NAME] was calling you was to let you guys know that [ORGANIZATION] had recently like installed pure fiber optics services there ATRIB business premises.
[01:48.47-01:53.94] Unknown: And like the pricing for [ORGANIZATION] Internet 5 liber has been dropped down due to [MEDICAL_CONDITION] [MEDICAL_CONDITION].
[01:54.11-01:57.21] Unknown: You guys are now capable of getting a high speed Internet connection.
[01:57.28-01:59.81] Unknown: And under the new discounted promotional pricing.
[02:00.00-02:05.18] Unknown: We were just looking to see if you guys are interested in discussing regarding [ORGANIZATION] services for the business.
[02:05.31-02:11.46] Unknown: Hopefully we could be your current provider in terms of services as well as pricing as well.
[02:13.31-02:15.83] Unknown: Here's the conundrum. I don't have service there.
[02:15.93-02:19.91] Unknown: I'm wondering which address you're talking about because I have a mailing address.
[02:20.09-02:23.09] Unknown: Then I have a physical address of my business.
[02:23.40-02:27.95] Unknown: So. Yes. What address are you referring to?
[02:28.09-02:31.74] Unknown: I'm referring to the business address that is one second here.
[02:31.91-02:35.09] Unknown: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:35.16-02:39.72] Unknown: [LOCATION] [LOCATION]. Right. That's my mailing address.
[02:39.82-02:42.72] Unknown: So I don't need service there.
[02:42.78-02:45.18] Unknown: I need at my physical address.
[02:45.34-02:48.14] Unknown: Which is. Yes, ma'am, of course.
[02:48.28-02:50.44] Unknown: [LOCATION]
[02:53.53-03:01.93] Unknown: [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], [LOCATION].
[03:01.99-03:03.78] Unknown: [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION].
[03:03.81-03:06.75] Unknown: [LOCATION] [LOCATION].
[03:09.90-03:12.07] Unknown: Number UN number. Apartment.
[03:13.66-03:15.42] Unknown: No, there is no apartment number.
[03:15.48-03:18.30] Unknown: What I have. Well, actually there is.
[03:18.36-03:19.49] Unknown: So let me,
[03:20.91-03:21.91] Unknown: let me, let me.
[03:22.05-03:23.78] Unknown: There is and it's going to be [LOCATION].
[03:23.82-03:38.86] Unknown: Now I do have an account set up to try to install that, but I haven't had it installed yet at my physical address for some reason because the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is having an issue with something or permissions or something.
[03:38.88-03:42.25] Unknown: And I just talked to [ORGANIZATION] this morning calling in about that.
[03:42.40-03:45.16] Unknown: I'm walking over to my desk so I can go ahead and grab.
[03:45.19-03:48.66] Unknown: I'm at work and I'm walking over to my desk so I can grab that
[03:49.91-03:53.28] Unknown: account number so you can see because it's good talking to you.
[03:53.34-03:56.06] Unknown: That way we can go ahead and try to work all this out.
[03:56.11-04:01.00] Unknown: So if you could wait just a few seconds, I'm going to be right at my desk here.
[04:01.06-04:02.66] Unknown: Thank you, ma'thank. You so much.
[04:32.57-04:34.04] Agent: Okay, thank you for holding.
[04:34.13-04:36.15] Agent: I'm walking up to my desk now.
[04:36.62-04:38.56] Agent: Let me grab this paperwork,
[04:40.82-04:44.11] Agent: give you the account number in question.
[04:44.19-04:45.29] Agent: Okay, here we go.
[04:45.62-04:56.51] Agent: Account number [ACCOUNT_NUMBER]. Okay, one second.
[04:56.57-04:57.56] Agent: Let me just pull it up.
[04:57.59-05:04.56] Agent: It's going to take me because I have to send your account number, as you mentioned, to the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] as well.
[05:04.67-05:08.23] Agent: I want to check what went wrong in terms of install for your services.
[05:08.37-05:11.86] Agent: So if I could kindly one quick thing here.
[05:12.00-05:20.69] Agent: The whole address I have here is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], right?
[05:21.02-05:22.80] Customer: That is correct. Yes, it is.
[05:22.87-05:25.24] Agent: Now I do have a ticket number as well.
[05:25.43-05:30.77] Agent: There was a signed by I think, of course, regarding this setup or install.
[05:30.90-05:39.68] Agent: Ticket number is [NUMBER_SEQUENCE], [NUMBER_SEQUENCE].
[05:39.74-05:46.21] Agent: Okay, perfect. And sir, like you mentioned, the [LOCATION] [LOCATION] that may be on your address is [LOCATION] [LOCATION] [LOCATION].
[05:46.71-05:53.67] Agent: It could be. No, it might be [LOCATION] because eventually there's going to be five units at this address.
[05:53.73-06:04.07] Agent: But the unit that was there first with the simple address, with the non suite address that already has [ORGANIZATION], but it has 25 because we're in the country.
[06:04.10-06:05.21] Agent: We live in the country.
[06:05.35-06:11.52] Agent: Understand? And so when I called [ORGANIZATION], they said yes, we can install a business line there.
[06:11.57-06:12.65] Agent: It'going to take us a while.
[06:12.71-06:16.68] Agent: And this was back in [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] that I've been trying to get service there.
[06:17.21-06:18.86] Agent: Okay, Yeah, I Understand?
[06:18.96-06:19.84] Agent: That's a long time.
[06:19.89-06:21.28] Agent: I'm going to have to check right now.
[06:21.33-06:27.88] Agent: One second here. So the whole account number that you gave me, [ACCOUNT_NUMBER].
[06:28.25-06:29.21] Customer: Yes ma'am, that's it.
[06:29.27-06:33.18] Agent: Okay. And you were requesting just like I see that's a UR account number.
[06:33.28-06:39.88] Agent: Were you requesting just one telephone line and the Internet or were you requesting more services besides that?
[06:40.30-06:43.68] Customer: Actually initially all I wanted was the Internet.
[06:43.81-06:46.98] Customer: And they told me that was was possible there would be.
[06:47.08-06:54.88] Customer: And I asked for business that was possible there would be maybe [TIME], [TIME], you know, [TIME] download and [TIME] upload.
[06:54.94-07:02.83] Customer: Right. And so again this has been since [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] trying to get this worked out and I keep getting o.
[07:02.85-07:05.79] Customer: It's pushed, it's push back, it's pushed back, it's pushed back.
[07:05.93-07:06.76] Customer: And I said come on.
[07:06.78-07:09.93] Customer: And I called today, I said come on guys, this is already [DATE_INTERVAL].
[07:10.12-07:11.88] Agent: I am really sorry for that.
[07:12.04-07:15.65] Agent: You guys are like for the first time, like I'm talking to a customer.
[07:15.68-07:22.19] Agent: You guys are looking to get [ORGANIZATION] and we are unable to provide it because whenever customers want services [ORGANIZATION] delivers on that.
[07:22.21-07:28.02] Agent: I'm so sorry for any bad experience or like the delay in terms of installation that you may have gotten here.
[07:28.14-07:33.55] Agent: If you can hold on for me are getting a quick response here with my [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[07:33.70-07:38.22] Agent: Okay. Yeah. So see they say that there were some issues regarding the pools and the services.
[07:38.28-07:42.11] Agent: As you guys live in the countryside of your state.
[07:42.26-07:45.51] Agent: You guys don'qualify. For fer optics unfortately.
[07:45.57-07:53.00] Agent: But you do qualify for [TIME] megabytes of download [TIME] megabytes on the upward which is a really high speed Internet services.
[07:53.18-07:56.36] Agent: And that's unlimited for you guys without any contract.
[07:56.42-07:59.86] Agent: Any equipment charges and installation is also covered by [ORGANIZATION].
[07:59.89-08:01.18] Agent: When you get a new account.
[08:01.33-08:05.27] Agent: It me that we do have an appointment available for you guys.
[08:05.32-08:08.08] Agent: We can definitely have the services installed for you.
[08:08.22-08:11.90] Agent: And the ticket has been finally created and it has been resolved.
[08:12.01-08:22.07] Agent: The [PHONE_NUMBER] maybe the date like today, earlier in the morning when you called in, it got resultsved, everything went according to plan.
[08:22.18-08:24.86] Agent: And whoever dealt with you, I'm glad that he did.
[08:24.96-08:29.76] Agent: He perfectly cleared everything up on your account right as [DATE_INTERVAL] [DATE_INTERVAL] moment.
[08:29.89-08:33.10] Agent: AT and can services on that account just.
[08:33.13-08:36.96] Agent: We can get them activated and we could have a [OCCUPATION] come over there.
[08:37.09-08:39.26] Agent: Could I confirm just one quick thing here.
[08:39.40-08:46.51] Agent: Would you be getting an Internet service of [TIME] downloads, [TIME] upwards or would you be requesting a business line as well?
[08:46.98-08:51.46] Customer: I might. It depends on the price for the business line and what that means.
[08:51.52-08:53.64] Customer: So if you could give me the details of that.
[08:53.77-08:58.29] Agent: Yeah, definitely. So if you get the services of the Internet, like just the Internet.
[08:58.35-09:01.36] Agent: [TIME] megabytes of download, [TIME] on the uploote.
[09:01.45-09:02.99] Agent: If you could do one quick favor for me.
[09:03.02-09:04.43] Agent: So can I have your good name?
[09:05.25-09:09.00] Agent: Yes ma'am, it's [PERSON_NAME] with two [PERSON_NAME] and the last.
[09:09.74-09:10.55] Customer: Go ahead.
[09:13.33-09:14.76] Agent: And the last name is [PERSON_NAME].
[09:14.80-09:18.47] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [PERSON_NAME].
[09:19.49-09:20.82] Agent: One second Mr. [PERSON_NAME].
[09:20.85-09:23.40] Agent: If you could hold on for me about quick one minute here.
[09:23.50-09:25.39] Agent: I'm going to check like sometimes what happens.
[09:25.44-09:32.45] Agent: Like the Same service at [TIME] by [TIME], it may go in $[MONEY_AMOUNT] in some locations and it may go in $[MONEY_AMOUNT] in some location.
[09:32.59-09:38.80] Agent: In terms of services, you guys being a small business, those like amount like definitely affects your business.
[09:38.86-09:41.02] Agent: [MONEY_AMOUNT] is something. [MONEY_AMOUNT] something.
[09:41.13-09:44.78] Agent: Could I check for you guys and if you hold on for about [MONEY_AMOUNT] [DURATION] [DURATION] here.
[09:44.89-09:51.99] Agent: If we could offer you the services not in [MONEY_AMOUNT], just at $[MONEY_AMOUNT] then that would definitely be a much better service than the one that you have.
[09:52.28-09:53.94] Customer: I will certainly wait right here, ma'am.
[09:53.97-09:55.60] Agent: Thank you. Perfect. Hold on for me Mr.
[09:55.62-09:56.67] Agent: [PERSON_NAME]. I'm just coming back.
[09:56.72-09:59.11] Customer: Okay, I will. Thank you.
[10:09.35-10:10.45] Customer: So what do you got?
[10:11.78-10:13.16] Customer: I'm on a whole lot now.
[10:16.75-10:20.18] Customer: Are they here? Oh, I mean when they get here.
[10:20.20-10:21.52] Customer: They're supposed to get here in the morning.
[10:26.90-10:29.08] Agent: Let me see what what they said.
[10:29.11-10:29.80] Agent: Hold on.
[11:19.38-11:20.92] Agent: Okay. It's going to be an [DURATION] [DURATION] job.
[11:20.95-11:22.21] Agent: They're going to start in the morning.
[11:23.50-11:24.85] Agent: Mr. [PERSON_NAME], you there?
[11:25.35-11:26.62] Customer: I'm here ma'am. Yes ma'am.
[11:26.68-11:28.42] Agent: Perfect. So I have a great news.
[11:28.50-11:35.39] Agent: You guys actually qualify for the cheaper discounted price of $[MONEY_AMOUNT] [DURATION] [DURATION] for your of [TIME] by [TIME].
[11:35.54-11:40.84] Agent: So there is a difference between like if you get your services like with the telephone line and Internet both.
[11:41.25-11:47.30] Agent: Like if you just get the Internet, the same service that is [TIME] by [TIME] available for you guys in $[MONEY_AMOUNT].
[11:47.36-11:51.73] Agent: If you just get the Internet it would cost you guys [MONEY_AMOUNT] [DURATION] [DURATION].
[11:51.87-11:54.52] Agent: But if you get that rendle with a telephone line.
[11:54.57-12:03.47] Agent: A telephone line you would actually be able to get one teleone line and $[MONEY_AMOUNT] [DURATION] [DURATION] and that same Internet in $[MONEY_AMOUNT] [DURATION] [DURATION].
[12:03.57-12:07.20] Agent: So in that way you could get two services and $[MONEY_AMOUNT] [DURATION] [DURATION].
[12:07.32-12:10.51] Agent: If you just get the Internet, Internet would cost you $[MONEY_AMOUNT].
[12:10.65-12:15.97] Agent: If you get Internet with a phone line, you could get both of the services in $[MONEY_AMOUNT].
[12:16.16-12:20.17] Agent: And you will get a lot of extra features along with the business line as well.
[12:20.55-12:21.85] Customer: Okay, let's do that.
[12:22.00-12:28.62] Agent: Perfect. So you would be getting one telephone line with [ORGANIZATION] with Internet services of [TIME] download [TIME] up.
[12:28.97-12:31.42] Agent: Internet would be costing you guys $[MONEY_AMOUNT] [DURATION] [DURATION].
[12:31.49-12:34.99] Agent: Telephone line will be costing you guys $[MONEY_AMOUNT] [DURATION] [DURATION] combined.
[12:35.04-12:40.89] Agent: You will be getting one combined bill for both of those services as $[MONEY_AMOUNT] [DURATION] [DURATION].
[12:41.03-12:48.58] Agent: You will be getting unlimited local and long distance calling on your business line, such as you're able to call all over [LOCATION] unlimitedly free.
[12:48.69-12:53.04] Agent: And you can call locally as well, unlimitedly free without any extra charge on that.
[12:53.18-13:03.30] Agent: You will also get 20 features on your business line like call forwarding, caller ID, call blocking, call ##ing, call holding so that you may receive your calls on your cell phone.
[13:03.35-13:06.91] Agent: If you're busy, you can receive the calls at your home.
[13:07.05-13:13.32] Agent: And all of those features with the phone line and the Internet will be available for you under a locked in fixed price of $[MONEY_AMOUNT] [DURATION] [DURATION].
[13:13.36-13:15.46] Customer: Okay, that sounds great.
[13:15.75-13:20.41] Agent: That. So let me see, what, what do we have [OCCUPATION] available for you guys right now?
[13:20.48-13:21.50] Agent: One second.
[13:23.08-13:24.55] Agent: There was one other thing too.
[13:24.67-13:29.88] Agent: When I had talked initially to the first [OCCUPATION] or actually the first [OCCUPATION].
[13:30.02-13:31.86] Agent: So they said also that I was,
[13:33.24-13:35.76] Agent: I was also able to get a gift card.
[13:35.94-13:49.35] Agent: Yes, you basically in terms of installation as well, you guys being a loyal customer, [ORGANIZATION] understands in the hard times of [MEDICAL_CONDITION] [MEDICAL_CONDITION], nobody could pay any kind of installation charges from our like their own pocket.
[13:49.45-14:12.62] Agent: So what [ORGANIZATION] does right now is basically we send you a [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] of [ORGANIZATION] gift card at your business location that you receive in the form of a mail [MONEY_AMOUNT] [DURATION] when you get the services installed and [MONEY_AMOUNT] [DURATION] after that you receive that gift card in your form of a mail that basically is sent by [ORGANIZATION] to cover our one time installation charge of $[MONEY_AMOUNT].
[14:12.72-14:20.62] Agent: So the gift card basically offsets it and cover the charges of installation of [MONEY_AMOUNT] making the installation technically free for you.
[14:20.71-14:25.70] Agent: So in that way, when [OCCUPATION] come to your business physically, you don't pay them anything upront.
[14:25.80-14:27.31] Agent: You don't pay any equipment charges.
[14:27.37-14:28.71] Agent: Equipment is totally free.
[14:28.83-14:34.09] Agent: And the installation charge which is like in your bill is also covered by sending you the gift card in the second month.
[14:34.11-14:37.96] Agent: So that you could basically cover all the charges out from [ORGANIZATION] side.
[14:38.29-14:40.16] Customer: That sounds great. Okay, let's do that.
[14:40.21-14:41.99] Agent: And could I just confirm your business name?
[14:42.06-14:43.83] Agent: Is it [ORGANIZATION] [ORGANIZATION]?
[14:44.02-14:45.52] Customer: It's [ORGANIZATION] [ORGANIZATION]. Yes ma'am.
[14:45.57-14:50.55] Agent: Per. And I got your business address, I got your mailing address on the mailing address.
[14:50.58-14:54.12] Agent: Is the [LOCATION] [LOCATION] [LOCATION] or is it the [LOCATION] [LOCATION]?
[14:54.46-14:58.29] Customer: It's. It's actually [LOCATION] [LOCATION] [LOCATION].
[14:58.46-15:00.56] Agent: I see that. Okay.
[15:00.70-15:03.30] Agent: And could I also get a Good active email, Mr.
[15:03.33-15:04.49] Agent: [PERSON_NAME], right after the call?
[15:04.52-15:07.29] Agent: I would like to send you all the details in written form.
[15:07.43-15:10.18] Agent: Basically you could get the pricing renewed.
[15:10.25-15:12.69] Agent: Like the pricing and written confirmation.
[15:12.87-15:15.04] Agent: You could have the features in that.
[15:15.10-15:17.63] Agent: You could have the [DURATION] and time of the installation as well.
[15:17.72-15:20.02] Agent: So what's a good active email for me to do that?
[15:20.33-15:24.28] Customer: Yes, ma'am, it would be [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[15:24.46-15:28.41] Agent: perfect. Ye. Your business name?
[15:28.47-15:30.49] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS].
[15:30.52-15:34.23] Customer: Right. That's the email [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[15:34.32-15:37.02] Customer: [EMAIL_ADDRESS]. And that [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] is one word
[15:38.37-15:42.64] Customer: and in the email, but in the business is [EMAIL_ADDRESS] [EMAIL_ADDRESS] and then [EMAIL_ADDRESS] it words.
[15:42.68-15:43.68] Agent: Yeah, I see that.
[15:43.80-15:50.93] Agent: And when the [OCCUPATION] will be over there, misterariino, they will be asking you for a four digit security passcode.
[15:50.99-15:52.12] Agent: I'm going to give that to you.
[15:52.16-15:53.70] Agent: If you could kindly write it down.
[15:53.81-15:55.99] Agent: It's going to be easy for this.
[15:56.04-15:57.28] Agent: [PHONE_NUMBER], [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER].
[15:57.33-15:58.73] Agent: The last [DURATION] [DURATION] of yourself.
[15:58.76-16:00.93] Agent: I believe this is your cell phone number, right?
[16:01.24-16:02.32] Customer: Yes, ma'am. You got it.
[16:02.38-16:08.21] Agent: Okay. So the last [DURATION] [DURATION] of your cell phone number, that's going to be your account password and that's going to be for the appointment as well.
[16:08.24-16:10.16] Agent: Okay? Okay. You got it.
[16:10.26-16:13.75] Agent: Perfect. And Ms. [PERSON_NAME], right now you don't have a physical telephone line, right?
[16:13.79-16:20.97] Agent: You're just requesting a new one so that you could get the phone line and a discounted price in the form of a bundle with the Internet, correct?
[16:21.16-16:22.27] Customer: You got it? Yes, ma.
[16:22.29-16:24.87] Agent: Perect. So let me just check right now.
[16:24.97-16:33.59] Agent: So the only thing basically left on my end in terms of you getting the services now is to get you permission to place the orderit for you and finally go ahead for offering you the services here.
[16:33.69-16:45.70] Agent: So do we have your approval and constant place this order for you guys, which would basically allow [ORGANIZATION] to add these discounts, offer you the Internet phone line as basically discussed on the call.
[16:45.76-16:48.33] Agent: So do we have your permission to proceed on here, sir?
[16:48.62-16:49.83] Customer: Yes, ma'am. Let's do it.
[16:49.93-16:55.00] Agent: Per Perfect. And let me check what kind of installation days we have open right now.
[16:55.11-17:03.39] Agent: So the first [DURATION] we have opened for you guys right now in terms of [OCCUPATION] coming over there, any [DURATION] starting from the [DATE] [DATE] [DATE_INTERVAL] is open.
[17:03.49-17:07.27] Agent: We could have a [OCCUPATION] come over any [DURATION] after that between Monday to Friday.
[17:07.41-17:08.34] Agent: You have your choice.
[17:08.39-17:10.69] Agent: You could let Me know whichever [DURATION] suits you guys.
[17:11.23-17:12.92] Customer: Let's do on the [DATE].
[17:13.10-17:14.63] Customer: Let's do on the [DATE].
[17:14.69-17:17.62] Agent: One second. Perfect.
[17:18.95-17:22.71] Agent: Okay, [DATE]. Okay. And what time would you like?
[17:22.76-17:23.90] Agent: We have two good time start.
[17:23.95-17:29.28] Agent: We have the morning time, [TIME] to [TIME] and we have the afternoon time [TIME] to [TIME].
[17:29.97-17:33.60] Customer: Afternoon. Afternoon. Okay. Afternoon.
[17:35.73-17:38.86] Agent: On the previous order, I see another email on the account.
[17:38.97-17:43.41] Agent: I believe that could be your personal email, [EMAIL_ADDRESS].
[17:43.45-17:46.64] Agent: would that be correct and that can be used as well?
[17:46.69-17:48.10] Customer: No problem. Either one.
[17:48.24-17:49.01] Customer: Either one would do.
[17:49.03-17:50.17] Agent: Okay. And certain like.
[17:50.19-17:52.61] Agent: May I ask you one quick question here regarding this.
[17:52.71-17:54.43] Agent: The previous orders that we may have placed.
[17:54.46-17:58.39] Agent: I see the first time we had a [OCCUPATION] come over was actually back in [DATE_INTERVAL].
[17:58.44-18:02.44] Agent: [DATE_INTERVAL]. [DATE] for you guys where the services weren't able to be installed.
[18:02.61-18:06.60] Agent: So there was also a four digit passcode at that time set up for you guys.
[18:06.66-18:08.50] Agent: So do you remember that passcode?
[18:08.65-18:13.04] Customer: Just security code. I want to say [CREDIT_CARD_CVV] [TIME].
[18:13.17-18:15.28] Agent: [CREDIT_CARD_CVV] [TIME]. Okay, perfect.
[18:15.38-18:16.71] Agent: So I'll go for that, sir.
[18:16.76-18:22.15] Agent: So for now basically, do you have any sort of questions for [PERSON_NAME] [PERSON_NAME], anything at all before I let you.
[18:22.20-18:24.00] Agent: I think, I think we're ready to go.
[18:24.02-18:24.97] Agent: Thank you so much.
[18:25.11-18:33.48] Agent: And in case like just to avoid any kind of multiple order speak placed or any kind of confusion for you guys, I would like to share with you my name and my callack number.
[18:33.63-18:40.38] Agent: You could give me a call back anytime that you want on that so that you do have the same person you have been dealing with on your account personally.
[18:40.51-18:44.97] Agent: You could always reach me back and I'm going to know what's going on as I'm going to be your [OCCUPATION] [OCCUPATION] here.
[18:45.02-18:46.03] Agent: Could I do that for you guys?
[18:46.07-18:47.68] Agent: Can I share my name and my number?
[18:47.98-18:49.94] Agent: Yes ma'am. Can you put that in the email?
[18:49.98-18:51.07] Agent: Is that a possibility?
[18:51.22-18:52.00] Agent: I will, I will.
[18:52.03-18:54.55] Agent: I'DEFINITELY do that. Awesome.
[18:54.59-18:56.48] Agent: If you could send that in the email, that'be great.
[18:56.60-18:57.98] Agent: I will. Thanks a lot Mr.
[18:58.01-18:59.11] Agent: [PERSON_NAME] for your time.
[18:59.24-19:01.59] Agent: It was lovely speaking to you from my side.
[19:02.09-19:06.22] Agent: Do take care of yourself and have a great and an awesome [DURATION].
[19:06.64-19:07.52] Agent: Yes ma'am. You too.
[19:07.54-19:08.40] Agent: Thank you so much for your call.","Hello? Hello? Hello, yes, hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you? Yes ma'am, doing great. How are you? I'm good, thank you for asking. Can I speak to the person in charge for the business? This is me. This is [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME]. This call is regarding the fiber Internet installed around your business premises and the discounts on your account. And because of fiber we are able to provide you same upload and download speed ","Hello? Hello? Hello, yes, hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you? Yes ma'am, doing great. How are you? I'm good, thank you for asking. Can I speak to the person in charge for the business? This is me. This is [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME]. This call is regarding the fiber Internet installed around your business premises and the discounts on your account. And because of fiber we are able to provide you same upload and download speed up to thousand megabyte. And that's starting from $[MONEY_AMOUNT] [DURATION] [DURATION]. And for the lines we have dropped down the pricing to $[MONEY_AMOUNT] [DURATION] [DURATION]. In regards to that, I'm calling. Okay, so initially we haven't had. We haven't had the line drop yet. We don't have any. We don't have any service yet. We don't have no Internet. Okay, so aren't you interested in going for [ORGANIZATION] fiber Internet? Yes, I am. Definitely. Okay, sure. Hold on a minute. Sure. Hello? Yes, this is [PERSON_NAME]. Hi Mr. [PERSON_NAME]. This is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION]. One of theior [OCCUPATION] [OCCUPATION] on the floor. How are you doing? Good, ma am. How are you? Not too bad. Thanks a lot for asking. So I'm not going to take a lot of your time. You guys are running a business there. I hope you guys are busy. Basically the reason my [OCCUPATION] Ms. [PERSON_NAME] was calling you was to let you guys know that [ORGANIZATION] had recently like installed pure fiber optics services there ATRIB business premises. And like the pricing for [ORGANIZATION] Internet 5 liber has been dropped down due to [MEDICAL_CONDITION] [MEDICAL_CONDITION]. You guys are now capable of getting a high speed Internet connection. And under the new discounted promotional pricing. We were just looking to see if you guys are interested in discussing regarding [ORGANIZATION] services for the business. Hopefully we could be your current provider in terms of services as well as pricing as well. Here's the conundrum. I don't have service there. I'm wondering which address you're talking about because I have a mailing address. Then I have a physical address of my business. So. Yes. What address are you referring to? I'm referring to the business address that is one second here. [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION]. Right. That's my mailing address. So I don't need service there. I need at my physical address. Which is. Yes, ma'am, of course. [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], [LOCATION]. [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION]. [LOCATION] [LOCATION]. Number UN number. Apartment. No, there is no apartment number. What I have. Well, actually there is. So let me, let me, let me. There is and it's going to be [LOCATION]. Now I do have an account set up to try to install that, but I haven't had it installed yet at my physical address for some reason because the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is having an issue with something or permissions or something. And I just talked to [ORGANIZATION] this morning calling in about that. I'm walking over to my desk so I can go ahead and grab. I'm at work and I'm walking over to my desk so I can grab that account number so you can see because it's good talking to you. That way we can go ahead and try to work all this out. So if you could wait just a few seconds, I'm going to be right at my desk here. Thank you, ma'thank. You so much. Okay, thank you for holding. I'm walking up to my desk now. Let me grab this paperwork, give you the account number in question. Okay, here we go. Account number [ACCOUNT_NUMBER]. Okay, one second. Let me just pull it up. It's going to take me because I have to send your account number, as you mentioned, to the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] as well. I want to check what went wrong in terms of install for your services. So if I could kindly one quick thing here. The whole address I have here is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], right? That is correct. Yes, it is. Now I do have a ticket number as well. There was a signed by I think, of course, regarding this setup or install. Ticket number is [NUMBER_SEQUENCE], [NUMBER_SEQUENCE]. Okay, perfect. And sir, like you mentioned, the [LOCATION] [LOCATION] that may be on your address is [LOCATION] [LOCATION] [LOCATION]. It could be. No, it might be [LOCATION] because eventually there's going to be five units at this address. But the unit that was there first with the simple address, with the non suite address that already has [ORGANIZATION], but it has 25 because we're in the country. We live in the country. Understand? And so when I called [ORGANIZATION], they said yes, we can install a business line there. It'going to take us a while. And this was back in [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] that I've been trying to get service there. Okay, Yeah, I Understand? That's a long time. I'm going to have to check right now. One second here. So the whole account number that you gave me, [ACCOUNT_NUMBER]. Yes ma'am, that's it. Okay. And you were requesting just like I see that's a UR account number. Were you requesting just one telephone line and the Internet or were you requesting more services besides that? Actually initially all I wanted was the Internet. And they told me that was was possible there would be. And I asked for business that was possible there would be maybe [TIME], [TIME], you know, [TIME] download and [TIME] upload. Right. And so again this has been since [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] trying to get this worked out and I keep getting o. It's pushed, it's push back, it's pushed back, it's pushed back. And I said come on. And I called today, I said come on guys, this is already [DATE_INTERVAL]. I am really sorry for that. You guys are like for the first time, like I'm talking to a customer. You guys are looking to get [ORGANIZATION] and we are unable to provide it because whenever customers want services [ORGANIZATION] delivers on that. I'm so sorry for any bad experience or like the delay in terms of installation that you may have gotten here. If you can hold on for me are getting a quick response here with my [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay. Yeah. So see they say that there were some issues regarding the pools and the services. As you guys live in the countryside of your state. You guys don'qualify. For fer optics unfortately. But you do qualify for [TIME] megabytes of download [TIME] megabytes on the upward which is a really high speed Internet services. And that's unlimited for you guys without any contract. Any equipment charges and installation is also covered by [ORGANIZATION]. When you get a new account. It me that we do have an appointment available for you guys. We can definitely have the services installed for you. And the ticket has been finally created and it has been resolved. The [PHONE_NUMBER] maybe the date like today, earlier in the morning when you called in, it got resultsved, everything went according to plan. And whoever dealt with you, I'm glad that he did. He perfectly cleared everything up on your account right as [DATE_INTERVAL] [DATE_INTERVAL] moment. AT and can services on that account just. We can get them activated and we could have a [OCCUPATION] come over there. Could I confirm just one quick thing here. Would you be getting an Internet service of [TIME] downloads, [TIME] upwards or would you be requesting a business line as well? I might. It depends on the price for the business line and what that means. So if you could give me the details of that. Yeah, definitely. So if you get the services of the Internet, like just the Internet. [TIME] megabytes of download, [TIME] on the uploote. If you could do one quick favor for me. So can I have your good name? Yes ma'am, it's [PERSON_NAME] with two [PERSON_NAME] and the last. Go ahead. And the last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [PERSON_NAME]. One second Mr. [PERSON_NAME]. If you could hold on for me about quick one minute here. I'm going to check like sometimes what happens. Like the Same service at [TIME] by [TIME], it may go in $[MONEY_AMOUNT] in some locations and it may go in $[MONEY_AMOUNT] in some location. In terms of services, you guys being a small business, those like amount like definitely affects your business. [MONEY_AMOUNT] is something. [MONEY_AMOUNT] something. Could I check for you guys and if you hold on for about [MONEY_AMOUNT] [DURATION] [DURATION] here. If we could offer you the services not in [MONEY_AMOUNT], just at $[MONEY_AMOUNT] then that would definitely be a much better service than the one that you have. I will certainly wait right here, ma'am. Thank you. Perfect. Hold on for me Mr. [PERSON_NAME]. I'm just coming back. Okay, I will. Thank you. So what do you got? I'm on a whole lot now. Are they here? Oh, I mean when they get here. They're supposed to get here in the morning. Let me see what what they said. Hold on. Okay. It's going to be an [DURATION] [DURATION] job. They're going to start in the morning. Mr. [PERSON_NAME], you there? I'm here ma'am. Yes ma'am. Perfect. So I have a great news. You guys actually qualify for the cheaper discounted price of $[MONEY_AMOUNT] [DURATION] [DURATION] for your of [TIME] by [TIME]. So there is a difference between like if you get your services like with the telephone line and Internet both. Like if you just get the Internet, the same service that is [TIME] by [TIME] available for you guys in $[MONEY_AMOUNT]. If you just get the Internet it would cost you guys [MONEY_AMOUNT] [DURATION] [DURATION]. But if you get that rendle with a telephone line. A telephone line you would actually be able to get one teleone line and $[MONEY_AMOUNT] [DURATION] [DURATION] and that same Internet in $[MONEY_AMOUNT] [DURATION] [DURATION]. So in that way you could get two services and $[MONEY_AMOUNT] [DURATION] [DURATION]. If you just get the Internet, Internet would cost you $[MONEY_AMOUNT]. If you get Internet with a phone line, you could get both of the services in $[MONEY_AMOUNT]. And you will get a lot of extra features along with the business line as well. Okay, let's do that. Perfect. So you would be getting one telephone line with [ORGANIZATION] with Internet services of [TIME] download [TIME] up. Internet would be costing you guys $[MONEY_AMOUNT] [DURATION] [DURATION]. Telephone line will be costing you guys $[MONEY_AMOUNT] [DURATION] [DURATION] combined. You will be getting one combined bill for both of those services as $[MONEY_AMOUNT] [DURATION] [DURATION]. You will be getting unlimited local and long distance calling on your business line, such as you're able to call all over [LOCATION] unlimitedly free. And you can call locally as well, unlimitedly free without any extra charge on that. You will also get 20 features on your business line like call forwarding, caller ID, call blocking, call ##ing, call holding so that you may receive your calls on your cell phone. If you're busy, you can receive the calls at your home. And all of those features with the phone line and the Internet will be available for you under a locked in fixed price of $[MONEY_AMOUNT] [DURATION] [DURATION]. Okay, that sounds great. That. So let me see, what, what do we have [OCCUPATION] available for you guys right now? One second. There was one other thing too. When I had talked initially to the first [OCCUPATION] or actually the first [OCCUPATION]. So they said also that I was, I was also able to get a gift card. Yes, you basically in terms of installation as well, you guys being a loyal customer, [ORGANIZATION] understands in the hard times of [MEDICAL_CONDITION] [MEDICAL_CONDITION], nobody could pay any kind of installation charges from our like their own pocket. So what [ORGANIZATION] does right now is basically we send you a [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] of [ORGANIZATION] gift card at your business location that you receive in the form of a mail [MONEY_AMOUNT] [DURATION] when you get the services installed and [MONEY_AMOUNT] [DURATION] after that you receive that gift card in your form of a mail that basically is sent by [ORGANIZATION] to cover our one time installation charge of $[MONEY_AMOUNT]. So the gift card basically offsets it and cover the charges of installation of [MONEY_AMOUNT] making the installation technically free for you. So in that way, when [OCCUPATION] come to your business physically, you don't pay them anything upront. You don't pay any equipment charges. Equipment is totally free. And the installation charge which is like in your bill is also covered by sending you the gift card in the second month. So that you could basically cover all the charges out from [ORGANIZATION] side. That sounds great. Okay, let's do that. And could I just confirm your business name? Is it [ORGANIZATION] [ORGANIZATION]? It's [ORGANIZATION] [ORGANIZATION]. Yes ma'am. Per. And I got your business address, I got your mailing address on the mailing address. Is the [LOCATION] [LOCATION] [LOCATION] or is it the [LOCATION] [LOCATION]? It's. It's actually [LOCATION] [LOCATION] [LOCATION]. I see that. Okay. And could I also get a Good active email, Mr. [PERSON_NAME], right after the call? I would like to send you all the details in written form. Basically you could get the pricing renewed. Like the pricing and written confirmation. You could have the features in that. You could have the [DURATION] and time of the installation as well. So what's a good active email for me to do that? Yes, ma'am, it would be [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. perfect. Ye. Your business name? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Right. That's the email [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. And that [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] is one word and in the email, but in the business is [EMAIL_ADDRESS] [EMAIL_ADDRESS] and then [EMAIL_ADDRESS] it words. Yeah, I see that. And when the [OCCUPATION] will be over there, misterariino, they will be asking you for a four digit security passcode. I'm going to give that to you. If you could kindly write it down. It's going to be easy for this. [PHONE_NUMBER], [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. The last [DURATION] [DURATION] of yourself. I believe this is your cell phone number, right? Yes, ma'am. You got it. Okay. So the last [DURATION] [DURATION] of your cell phone number, that's going to be your account password and that's going to be for the appointment as well. Okay? Okay. You got it. Perfect. And Ms. [PERSON_NAME], right now you don't have a physical telephone line, right? You're just requesting a new one so that you could get the phone line and a discounted price in the form of a bundle with the Internet, correct? You got it? Yes, ma. Perect. So let me just check right now. So the only thing basically left on my end in terms of you getting the services now is to get you permission to place the orderit for you and finally go ahead for offering you the services here. So do we have your approval and constant place this order for you guys, which would basically allow [ORGANIZATION] to add these discounts, offer you the Internet phone line as basically discussed on the call. So do we have your permission to proceed on here, sir? Yes, ma'am. Let's do it. Per Perfect. And let me check what kind of installation days we have open right now. So the first [DURATION] we have opened for you guys right now in terms of [OCCUPATION] coming over there, any [DURATION] starting from the [DATE] [DATE] [DATE_INTERVAL] is open. We could have a [OCCUPATION] come over any [DURATION] after that between Monday to Friday. You have your choice. You could let Me know whichever [DURATION] suits you guys. Let's do on the [DATE]. Let's do on the [DATE]. One second. Perfect. Okay, [DATE]. Okay. And what time would you like? We have two good time start. We have the morning time, [TIME] to [TIME] and we have the afternoon time [TIME] to [TIME]. Afternoon. Afternoon. Okay. Afternoon. On the previous order, I see another email on the account. I believe that could be your personal email, [EMAIL_ADDRESS]. would that be correct and that can be used as well? No problem. Either one. Either one would do. Okay. And certain like. May I ask you one quick question here regarding this. The previous orders that we may have placed. I see the first time we had a [OCCUPATION] come over was actually back in [DATE_INTERVAL]. [DATE_INTERVAL]. [DATE] for you guys where the services weren't able to be installed. So there was also a four digit passcode at that time set up for you guys. So do you remember that passcode? Just security code. I want to say [CREDIT_CARD_CVV] [TIME]. [CREDIT_CARD_CVV] [TIME]. Okay, perfect. So I'll go for that, sir. So for now basically, do you have any sort of questions for [PERSON_NAME] [PERSON_NAME], anything at all before I let you. I think, I think we're ready to go. Thank you so much. And in case like just to avoid any kind of multiple order speak placed or any kind of confusion for you guys, I would like to share with you my name and my callack number. You could give me a call back anytime that you want on that so that you do have the same person you have been dealing with on your account personally. You could always reach me back and I'm going to know what's going on as I'm going to be your [OCCUPATION] [OCCUPATION] here. Could I do that for you guys? Can I share my name and my number? Yes ma'am. Can you put that in the email? Is that a possibility? I will, I will. I'DEFINITELY do that. Awesome. If you could send that in the email, that'be great. I will. Thanks a lot Mr. [PERSON_NAME] for your time. It was lovely speaking to you from my side. Do take care of yourself and have a great and an awesome [DURATION]. Yes ma'am. You too. Thank you so much for your call."
212,2079,US_TELECOM_100_AH_(151),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(151)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.8997706,0.8997706136363637,1150.0,3080,3080,2.6782608695652175,283,15,"[ACCOUNT_NUMBER], [CREDIT_CARD_CVV], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.984,276,202,74,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.29-00:07.32] Agent: Hello? Hello? Hello, yes, hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:07.41-00:09.86] Agent: How are you? Yes ma'am, doing great.
[00:09.92-00:12.94] Customer: How are you? I'm good, thank you for asking.
[00:13.02-00:15.99] Customer: Can I speak to the person in charge for the business?
[00:16.41-00:18.34] Customer: This is me. This is [PERSON_NAME].
[00:18.44-00:19.88] Customer: [PERSON_NAME], [PERSON_NAME].
[00:21.70-00:29.50] Agent: This call is regarding the fiber Internet installed around your business premises and the discounts on your account.
[00:30.16-00:36.49] Agent: And because of fiber we are able to provide you same upload and download speed up to thousand megabyte.
[00:36.64-00:39.81] Agent: And that's starting from $[MONEY_AMOUNT] [DURATION] [DURATION].
[00:40.55-00:44.58] Agent: And for the lines we have dropped down the pricing to $[MONEY_AMOUNT] [DURATION] [DURATION].
[00:44.88-00:46.90] Customer: In regards to that, I'm calling.
[00:48.08-00:51.42] Agent: Okay, so initially we haven't had.
[00:51.55-00:53.53] Customer: We haven't had the line drop yet.
[00:55.23-00:56.45] Customer: We don't have any.
[00:56.60-00:57.71] Customer: We don't have any service yet.
[00:57.73-00:58.98] Customer: We don't have [TIME] Internet.
[00:59.72-01:04.89] Agent: Okay, so aren't you interested in going for [ORGANIZATION] fiber Internet?
[01:07.00-01:08.66] Customer: Yes, I am. Definitely.
[01:09.19-01:11.97] Agent: Okay, sure. Hold on a minute.
[01:12.28-01:13.02] Customer: Sure.
[01:16.28-01:19.16] Agent: Hello? Yes, this is [PERSON_NAME].
[01:19.34-01:24.16] Agent: Hi Mr. [PERSON_NAME]. This is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION].
[01:24.30-01:26.64] Agent: One of theior [OCCUPATION] [OCCUPATION] on the floor.
[01:26.70-01:28.32] Agent: How are you doing?
[01:28.38-01:29.56] Customer: Good, ma am. How are you?
[01:29.67-01:31.27] Agent: Not too bad. Thanks a lot for asking.
[01:31.33-01:33.33] Agent: So I'm not going to take a lot of your time.
[01:33.75-01:35.23] Agent: You guys are running a business there.
[01:35.25-01:36.71] Agent: I hope you guys are busy.
[01:36.85-01:38.95] Agent: Basically the reason my [OCCUPATION] Ms.
[01:39.00-01:48.09] Agent: [PERSON_NAME] was calling you was to let you guys know that [ORGANIZATION] had recently like installed pure fiber optics services there ATRIB business premises.
[01:48.47-01:53.94] Agent: And like the pricing for [ORGANIZATION] Internet 5 liber has been dropped down due to [MEDICAL_CONDITION] [MEDICAL_CONDITION].
[01:54.11-01:57.21] Agent: You guys are now capable of getting a high speed Internet connection.
[01:57.28-01:59.81] Agent: And under the new discounted promotional pricing.
[02:00.00-02:05.18] Agent: We were just looking to see if you guys are interested in discussing regarding [ORGANIZATION] services for the business.
[02:05.31-02:11.46] Agent: Hopefully we could be your current provider in terms of services as well as pricing as well.
[02:13.31-02:15.83] Customer: Here's the conundrum. I don't have service there.
[02:15.93-02:19.91] Customer: I'm wondering which address you're talking about because I have a mailing address.
[02:20.09-02:23.09] Customer: Then I have a physical address of my business.
[02:23.40-02:27.95] Customer: So. Yes. What address are you referring to?
[02:28.09-02:31.74] Customer: I'm referring to the business address that is one second here.
[02:31.91-02:35.09] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:35.16-02:39.72] Customer: [LOCATION] [LOCATION]. Right. That's my mailing address.
[02:39.82-02:42.72] Customer: So I don't need service there.
[02:42.78-02:45.18] Customer: I need at my physical address.
[02:45.34-02:48.14] Customer: Which is. Yes, ma'am, of course.
[02:48.28-02:50.44] Customer: [LOCATION]
[02:53.53-03:01.93] Customer: [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], [LOCATION].
[03:01.99-03:03.78] Customer: [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION].
[03:03.81-03:06.75] Customer: [LOCATION] [LOCATION].
[03:09.90-03:12.07] Customer: Number UN number. Apartment.
[03:13.66-03:15.42] Customer: No, there is [TIME] apartment number.
[03:15.48-03:18.30] Customer: What I have. Well, actually there is.
[03:18.36-03:19.49] Customer: So let me,
[03:20.91-03:21.91] Customer: let me, let me.
[03:22.05-03:23.78] Customer: There is and it's going to be [LOCATION].
[03:23.82-03:38.86] Customer: Now I do have an account set up to try to install that, but I haven't had it installed yet at my physical address for some reason because the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is having an issue with something or permissions or something.
[03:38.88-03:42.25] Customer: And I just talked to [ORGANIZATION] this morning calling in about that.
[03:42.40-03:45.16] Customer: I'm walking over to my desk so I can go ahead and grab.
[03:45.19-03:48.66] Customer: I'm at work and I'm walking over to my desk so I can grab that
[03:49.91-03:53.28] Customer: account number so you can see because it's good talking to you.
[03:53.34-03:56.06] Customer: That way we can go ahead and try to work all this out.
[03:56.11-04:01.00] Customer: So if you could wait just a few seconds, I'm going to be right at my desk here.
[04:01.06-04:02.66] Customer: Thank you, ma'thank. You so much.
[04:32.57-04:34.04] Agent: Okay, thank you for holding.
[04:34.13-04:36.15] Agent: I'm walking up to my desk now.
[04:36.62-04:38.56] Agent: Let me grab this paperwork,
[04:40.82-04:44.11] Agent: give you the account number in question.
[04:44.19-04:45.29] Agent: Okay, here we go.
[04:45.62-04:56.51] Agent: Account number [ACCOUNT_NUMBER]. Okay, one second.
[04:56.57-04:57.56] Agent: Let me just pull it up.
[04:57.59-05:04.56] Agent: It's going to take me because I have to send your account number, as you mentioned, to the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] as well.
[05:04.67-05:08.23] Agent: I want to check what went wrong in terms of install for your services.
[05:08.37-05:11.86] Agent: So if I could kindly one quick thing here.
[05:12.00-05:20.69] Agent: The whole address I have here is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], right?
[05:21.02-05:22.80] Customer: That is correct. Yes, it is.
[05:22.87-05:25.24] Agent: Now I do have a ticket number as well.
[05:25.43-05:30.77] Agent: There was a signed by I think, of course, regarding this setup or install.
[05:30.90-05:39.68] Agent: Ticket number is [NUMBER_SEQUENCE], [NUMBER_SEQUENCE].
[05:39.74-05:46.21] Agent: Okay, perfect. And sir, like you mentioned, the [LOCATION] [LOCATION] that may be on your address is [LOCATION] [LOCATION] [LOCATION].
[05:46.71-05:53.67] Agent: It could be. No, it might be [LOCATION] because eventually there's going to be five units at this address.
[05:53.73-06:04.07] Agent: But the unit that was there first with the simple address, with the non suite address that already has [ORGANIZATION], but it has 25 because we're in the country.
[06:04.10-06:05.21] Agent: We live in the country.
[06:05.35-06:11.52] Agent: Understand? And so when I called [ORGANIZATION], they said yes, we can install a business line there.
[06:11.57-06:12.65] Agent: It'going to take us a while.
[06:12.71-06:16.68] Agent: And this was back in [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] that I've been trying to get service there.
[06:17.21-06:18.86] Agent: Okay, Yeah, I Understand?
[06:18.96-06:19.84] Agent: That's a long time.
[06:19.89-06:21.28] Agent: I'm going to have to check right now.
[06:21.33-06:27.88] Agent: One second here. So the whole account number that you gave me, [ACCOUNT_NUMBER].
[06:28.25-06:29.21] Customer: Yes ma'am, that's it.
[06:29.27-06:33.18] Agent: Okay. And you were requesting just like I see that's a UR account number.
[06:33.28-06:39.88] Agent: Were you requesting just one telephone line and the Internet or were you requesting more services besides that?
[06:40.30-06:43.68] Customer: Actually initially all I wanted was the Internet.
[06:43.81-06:46.98] Customer: And they told me that was was possible there would be.
[06:47.08-06:54.88] Customer: And I asked for business that was possible there would be maybe [TIME], [TIME], you know, [TIME] download and [TIME] upload.
[06:54.94-07:02.83] Customer: Right. And so again this has been since [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] trying to get this worked out and I keep getting o.
[07:02.85-07:05.79] Customer: It's pushed, it's push back, it's pushed back, it's pushed back.
[07:05.93-07:06.76] Customer: And I said come on.
[07:06.78-07:09.93] Customer: And I called today, I said come on guys, this is already [DATE_INTERVAL].
[07:10.12-07:11.88] Agent: I am really sorry for that.
[07:12.04-07:15.65] Agent: You guys are like for the first time, like I'm talking to a customer.
[07:15.68-07:22.19] Agent: You guys are looking to get [ORGANIZATION] and we are unable to provide it because whenever customers want services [ORGANIZATION] delivers on that.
[07:22.21-07:28.02] Agent: I'm so sorry for any bad experience or like the delay in terms of installation that you may have gotten here.
[07:28.14-07:33.55] Agent: If you can hold on for me are getting a quick response here with my [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[07:33.70-07:38.22] Agent: Okay. Yeah. So see they say that there were some issues regarding the pools and the services.
[07:38.28-07:42.11] Agent: As you guys live in the countryside of your state.
[07:42.26-07:45.51] Agent: You guys don'qualify. For fer optics unfortately.
[07:45.57-07:53.00] Agent: But you do qualify for [TIME] megabytes of download [TIME] megabytes on the upward which is a really high speed Internet services.
[07:53.18-07:56.36] Agent: And that's unlimited for you guys without any contract.
[07:56.42-07:59.86] Agent: Any equipment charges and installation is also covered by [ORGANIZATION].
[07:59.89-08:01.18] Agent: When you get a new account.
[08:01.33-08:05.27] Agent: It me that we do have an appointment available for you guys.
[08:05.32-08:08.08] Agent: We can definitely have the services installed for you.
[08:08.22-08:11.90] Agent: And the ticket has been finally created and it has been resolved.
[08:12.01-08:22.07] Agent: The [PHONE_NUMBER] maybe the date like today, earlier in the morning when you called in, it got resultsved, everything went according to plan.
[08:22.18-08:24.86] Agent: And whoever dealt with you, I'm glad that he did.
[08:24.96-08:29.76] Agent: He perfectly cleared everything up on your account right as [DATE_INTERVAL] [DATE_INTERVAL] moment.
[08:29.89-08:33.10] Agent: AT and can services on that account just.
[08:33.13-08:36.96] Agent: We can get them activated and we could have a [OCCUPATION] come over there.
[08:37.09-08:39.26] Agent: Could I confirm just one quick thing here.
[08:39.40-08:46.51] Agent: Would you be getting an Internet service of [TIME] downloads, [TIME] upwards or would you be requesting a business line as well?
[08:46.98-08:51.46] Customer: I might. It depends on the price for the business line and what that means.
[08:51.52-08:53.64] Customer: So if you could give me the details of that.
[08:53.77-08:58.29] Customer: Yeah, definitely. So if you get the services of the Internet, like just the Internet.
[08:58.35-09:01.36] Customer: [TIME] megabytes of download, [TIME] on the uploote.
[09:01.45-09:02.99] Customer: If you could do one quick favor for me.
[09:03.02-09:04.43] Agent: So can I have your good name?
[09:05.25-09:09.00] Agent: Yes ma'am, it's [PERSON_NAME] with two [PERSON_NAME] and the last.
[09:09.74-09:10.55] Customer: Go ahead.
[09:13.33-09:14.76] Agent: And the last name is [PERSON_NAME].
[09:14.80-09:18.47] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [PERSON_NAME].
[09:19.49-09:20.82] Agent: One second Mr. [PERSON_NAME].
[09:20.85-09:23.40] Agent: If you could hold on for me about quick one minute here.
[09:23.50-09:25.39] Agent: I'm going to check like sometimes what happens.
[09:25.44-09:32.45] Agent: Like the Same service at [TIME] by [TIME], it may go in $[MONEY_AMOUNT] in some locations and it may go in $[MONEY_AMOUNT] in some location.
[09:32.59-09:38.80] Agent: In terms of services, you guys being a small business, those like amount like definitely affects your business.
[09:38.86-09:41.02] Agent: [MONEY_AMOUNT] is something. [MONEY_AMOUNT] something.
[09:41.13-09:44.78] Agent: Could I check for you guys and if you hold on for about [MONEY_AMOUNT] [DURATION] [DURATION] here.
[09:44.89-09:51.99] Agent: If we could offer you the services not in [MONEY_AMOUNT], just at $[MONEY_AMOUNT] then that would definitely be a much better service than the one that you have.
[09:52.28-09:53.94] Agent: I will certainly wait right here, ma'am.
[09:53.97-09:55.60] Agent: Thank you. Perfect. Hold on for me Mr.
[09:55.62-09:56.67] Agent: [PERSON_NAME]. I'm just coming back.
[09:56.72-09:59.11] Customer: Okay, I will. Thank you.
[10:09.35-10:10.45] Customer: So what do you got?
[10:11.78-10:13.16] Customer: I'm on a whole lot now.
[10:16.75-10:20.18] Customer: Are they here? Oh, I mean when they get here.
[10:20.20-10:21.52] Customer: They're supposed to get here in the morning.
[10:26.90-10:29.08] Agent: Let me see what what they said.
[10:29.11-10:29.80] Agent: Hold on.
[11:19.38-11:20.92] Agent: Okay. It's going to be an [DURATION] [DURATION] job.
[11:20.95-11:22.21] Agent: They're going to start in the morning.
[11:23.50-11:24.85] Agent: Mr. [PERSON_NAME], you there?
[11:25.35-11:26.62] Agent: I'm here ma'am. Yes ma'am.
[11:26.68-11:28.42] Agent: Perfect. So I have a great news.
[11:28.50-11:35.39] Agent: You guys actually qualify for the cheaper discounted price of $[MONEY_AMOUNT] [DURATION] [DURATION] for your of [TIME] by [TIME].
[11:35.54-11:40.84] Agent: So there is a difference between like if you get your services like with the telephone line and Internet both.
[11:41.25-11:47.30] Agent: Like if you just get the Internet, the same service that is [TIME] by [TIME] available for you guys in $[MONEY_AMOUNT].
[11:47.36-11:51.73] Agent: If you just get the Internet it would cost you guys [MONEY_AMOUNT] [DURATION] [DURATION].
[11:51.87-11:54.52] Agent: But if you get that rendle with a telephone line.
[11:54.57-12:03.47] Agent: A telephone line you would actually be able to get one teleone line and $[MONEY_AMOUNT] [DURATION] [DURATION] and that same Internet in $[MONEY_AMOUNT] [DURATION] [DURATION].
[12:03.57-12:07.20] Agent: So in that way you could get two services and $[MONEY_AMOUNT] [DURATION] [DURATION].
[12:07.32-12:10.51] Agent: If you just get the Internet, Internet would cost you $[MONEY_AMOUNT].
[12:10.65-12:15.97] Agent: If you get Internet with a phone line, you could get both of the services in $[MONEY_AMOUNT].
[12:16.16-12:20.17] Agent: And you will get a lot of extra features along with the business line as well.
[12:20.55-12:21.85] Customer: Okay, let's do that.
[12:22.00-12:28.62] Agent: Perfect. So you would be getting one telephone line with [ORGANIZATION] with Internet services of [TIME] download [TIME] up.
[12:28.97-12:31.42] Agent: Internet would be costing you guys $[MONEY_AMOUNT] [DURATION] [DURATION].
[12:31.49-12:34.99] Agent: Telephone line will be costing you guys $[MONEY_AMOUNT] [DURATION] [DURATION] combined.
[12:35.04-12:40.89] Agent: You will be getting one combined bill for both of those services as $[MONEY_AMOUNT] [DURATION] [DURATION].
[12:41.03-12:48.58] Agent: You will be getting unlimited local and long distance calling on your business line, such as you're able to call all over [LOCATION] unlimitedly free.
[12:48.69-12:53.04] Agent: And you can call locally as well, unlimitedly free without any extra charge on that.
[12:53.18-13:03.30] Agent: You will also get 20 features on your business line like call forwarding, caller ID, call blocking, call ##ing, call holding so that you may receive your calls on your cell phone.
[13:03.35-13:06.91] Agent: If you're busy, you can receive the calls at your home.
[13:07.05-13:13.32] Agent: And all of those features with the phone line and the Internet will be available for you under a locked in fixed price of $[MONEY_AMOUNT] [DURATION] [DURATION].
[13:13.36-13:15.46] Customer: Okay, that sounds great.
[13:15.75-13:20.41] Agent: That. So let me see, what, what do we have [OCCUPATION] available for you guys right now?
[13:20.48-13:21.50] Agent: One second.
[13:23.08-13:24.55] Agent: There was one other thing too.
[13:24.67-13:29.88] Agent: When I had talked initially to the first [OCCUPATION] or actually the first [OCCUPATION].
[13:30.02-13:31.86] Agent: So they said also that I was,
[13:33.24-13:35.76] Agent: I was also able to get a gift card.
[13:35.94-13:49.35] Agent: Yes, you basically in terms of installation as well, you guys being a loyal customer, [ORGANIZATION] understands in the hard times of [MEDICAL_CONDITION] [MEDICAL_CONDITION], nobody could pay any kind of installation charges from our like their own pocket.
[13:49.45-14:12.62] Agent: So what [ORGANIZATION] does right now is basically we send you a [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] of [ORGANIZATION] gift card at your business location that you receive in the form of a mail [MONEY_AMOUNT] [DURATION] when you get the services installed and [MONEY_AMOUNT] [DURATION] after that you receive that gift card in your form of a mail that basically is sent by [ORGANIZATION] to cover our one time installation charge of $[MONEY_AMOUNT].
[14:12.72-14:20.62] Agent: So the gift card basically offsets it and cover the charges of installation of [MONEY_AMOUNT] making the installation technically free for you.
[14:20.71-14:25.70] Agent: So in that way, when [OCCUPATION] come to your business physically, you don't pay them anything upront.
[14:25.80-14:27.31] Agent: You don't pay any equipment charges.
[14:27.37-14:28.71] Agent: Equipment is totally free.
[14:28.83-14:34.09] Agent: And the installation charge which is like in your bill is also covered by sending you the gift card in the second month.
[14:34.11-14:37.96] Agent: So that you could basically cover all the charges out from [ORGANIZATION] side.
[14:38.29-14:40.16] Customer: That sounds great. Okay, let's do that.
[14:40.21-14:41.99] Agent: And could I just confirm your business name?
[14:42.06-14:43.83] Agent: Is it [ORGANIZATION] [ORGANIZATION]?
[14:44.02-14:45.52] Agent: It's [ORGANIZATION] [ORGANIZATION]. Yes ma'am.
[14:45.57-14:50.55] Agent: Per. And I got your business address, I got your mailing address on the mailing address.
[14:50.58-14:54.12] Agent: Is the [LOCATION] [LOCATION] [LOCATION] or is it the [LOCATION] [LOCATION]?
[14:54.46-14:58.29] Agent: It's. It's actually [LOCATION] [LOCATION].
[14:58.46-15:00.56] Agent: I see that. Okay.
[15:00.70-15:03.30] Agent: And could I also get a Good active email, Mr.
[15:03.33-15:04.49] Agent: [PERSON_NAME], right after the call?
[15:04.52-15:07.29] Agent: I would like to send you all the details in written form.
[15:07.43-15:10.18] Agent: Basically you could get the pricing renewed.
[15:10.25-15:12.69] Agent: Like the pricing and written confirmation.
[15:12.87-15:15.04] Agent: You could have the features in that.
[15:15.10-15:17.63] Agent: You could have the [DURATION] and time of the installation as well.
[15:17.72-15:20.02] Agent: So what's a good active email for me to do that?
[15:20.33-15:24.28] Agent: Yes, ma'am, it would be [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[15:24.46-15:30.16] Agent: Perfect. Ye. Your business name [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[15:30.25-15:34.68] Agent: [EMAIL_ADDRESS]. Right. That's the email [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[15:34.76-15:37.02] Agent: And that [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] is one word
[15:38.37-15:42.64] Agent: and in the email, but in the business is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] it words.
[15:42.68-15:43.68] Agent: Yeah, I see that.
[15:43.80-15:50.93] Agent: And when the [OCCUPATION] will be over there, misterariino, they will be asking you for a four digit security passcode.
[15:50.99-15:52.12] Agent: I'm going to give that to you.
[15:52.16-15:53.70] Agent: If you could kindly write it down.
[15:53.81-15:55.99] Agent: It's going to be easy for this.
[15:56.04-15:57.28] Agent: [PHONE_NUMBER], [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER].
[15:57.33-15:58.73] Agent: The last [DURATION] [DURATION] of yourself.
[15:58.76-16:00.93] Agent: I believe this is your cell phone number, right?
[16:01.24-16:02.32] Customer: Yes, ma'am. You got it.
[16:02.38-16:08.21] Agent: Okay. So the last [DURATION] [DURATION] of your cell phone number, that's going to be your account password and that's going to be for the appointment as well.
[16:08.24-16:10.16] Agent: Okay? Okay. You got it.
[16:10.26-16:13.75] Agent: Perfect. And Ms. [PERSON_NAME], right now you don't have a physical telephone line, right?
[16:13.79-16:20.97] Agent: You're just requesting a new one so that you could get the phone line and a discounted price in the form of a bundle with the Internet, correct?
[16:21.16-16:22.27] Agent: You got it? Yes, ma.
[16:22.29-16:24.87] Agent: Perect. So let me just check right now.
[16:24.97-16:33.59] Agent: So the only thing basically left on my end in terms of you getting the services now it to get you permission to place the orderit for you and finally go ahead for offering you the services here.
[16:33.69-16:45.70] Agent: So do we have your approval and constant place this order for you guys, which would basically allow [ORGANIZATION] to add these discounts offer you the Internet phone line as basically discussed on the call.
[16:45.76-16:48.33] Agent: So do we have your permission to proceed on here, sir?
[16:48.62-16:49.83] Customer: Yes, ma'am. Let's do it.
[16:49.93-16:55.00] Agent: Per Perfect. And let me check what kind of installation days we have open right now.
[16:55.11-17:03.39] Agent: So the first [DURATION] we have opened for you guys right now in terms of [OCCUPATION] coming over there, any [DURATION] starting from the [DATE] [DATE] [DATE_INTERVAL] is open.
[17:03.49-17:07.27] Agent: We could have a [OCCUPATION] come over any [DURATION] after that between Monday to Friday.
[17:07.41-17:08.34] Agent: You have your choice.
[17:08.39-17:10.69] Agent: You could let Me know whichever [DURATION] suits you guys.
[17:11.23-17:12.92] Agent: Let's do on the [DATE].
[17:13.10-17:14.63] Agent: Let's do on the [DATE].
[17:14.69-17:17.62] Agent: One second. Perfect.
[17:18.95-17:22.71] Agent: Okay, [DATE]. Okay. And what time would you like?
[17:22.76-17:23.90] Agent: We have two good time start.
[17:23.95-17:29.28] Agent: We have the morning time, [TIME] to [TIME] and we have the afternoon time [TIME] to [TIME].
[17:29.97-17:33.60] Customer: Afternoon. Afternoon. Okay. Afternoon.
[17:35.73-17:38.86] Agent: On the previous order, I see another email on the account.
[17:38.97-17:43.41] Agent: I believe that could be your personal email, [EMAIL_ADDRESS].
[17:43.45-17:46.64] Agent: would that be correct and that can be used as well?
[17:46.69-17:48.10] Customer: No problem. Either one.
[17:48.24-17:49.01] Customer: Either one would do.
[17:49.03-17:50.17] Agent: Okay. And certain like.
[17:50.19-17:52.61] Agent: May I ask you one quick question here regarding this.
[17:52.71-17:54.43] Agent: The previous orders that we may have placed.
[17:54.46-17:58.39] Agent: I see the first time we had a [OCCUPATION] come over was actually back in [DATE_INTERVAL].
[17:58.44-18:02.44] Agent: [DATE_INTERVAL]. [DATE] for you guys where the services weren't able to be installed.
[18:02.61-18:06.60] Agent: So there was also a four digit passcode at that time set up for you guys.
[18:06.66-18:08.50] Agent: So do you remember that passcode?
[18:08.65-18:13.04] Agent: Just security code. I want to say [CREDIT_CARD_CVV] [TIME].
[18:13.17-18:15.28] Agent: [CREDIT_CARD_CVV] [TIME]. Okay, perfect.
[18:15.38-18:16.71] Customer: So I'll go for that, sir.
[18:16.76-18:22.15] Agent: So for now basically, do you have any sort of questions for [PERSON_NAME] [PERSON_NAME], anything at all before I let you.
[18:22.20-18:24.00] Customer: I think, I think we're ready to go.
[18:24.02-18:24.97] Customer: Thank you so much.
[18:25.11-18:33.48] Agent: And in case like just to avoid any kind of multiple order speak placed or any kind of confusion for you guys, I would like to share with you my name and my callack number.
[18:33.63-18:40.38] Agent: You could give me a call back anytime that you want on that so that you do have the same person you have been dealing with on your account personally.
[18:40.51-18:44.97] Agent: You could always reach me back and I'm going to know what's going on as I'm going to be your [OCCUPATION] [OCCUPATION] here.
[18:45.02-18:46.03] Agent: Could I do that for you guys?
[18:46.07-18:47.68] Agent: Can I share my name and my number?
[18:47.98-18:49.94] Agent: Yes ma'am. Can you put that in the email?
[18:49.98-18:51.07] Agent: Is that a possibility?
[18:51.22-18:52.00] Customer: I will, I will.
[18:52.03-18:54.55] Customer: I'DEFINITELY do that. Awesome.
[18:54.59-18:56.48] Customer: If you could send that in the email, that'be great.
[18:56.60-18:57.98] Agent: I will. Thanks a lot Mr.
[18:58.01-18:59.11] Agent: [PERSON_NAME] for your time.
[18:59.24-19:01.59] Agent: It was lovely speaking to you from my side.
[19:02.09-19:06.22] Agent: Do take care of yourself and have a great and an awesome [DURATION].
[19:06.64-19:07.52] Agent: Yes ma'am. You too.
[19:07.54-19:08.40] Agent: Thank you so much for your call.","Hello? Hello? Hello, yes, hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you? Yes ma'am, doing great. How are you? I'm good, thank you for asking. Can I speak to the person in charge for the business? This is me. This is [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME]. This call is regarding the fiber Internet installed around your business premises and the discounts on your account. And because of fiber we are able to provide you same upload and download speed ","Hello? Hello? Hello, yes, hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you? Yes ma'am, doing great. How are you? I'm good, thank you for asking. Can I speak to the person in charge for the business? This is me. This is [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME]. This call is regarding the fiber Internet installed around your business premises and the discounts on your account. And because of fiber we are able to provide you same upload and download speed up to thousand megabyte. And that's starting from $[MONEY_AMOUNT] [DURATION] [DURATION]. And for the lines we have dropped down the pricing to $[MONEY_AMOUNT] [DURATION] [DURATION]. In regards to that, I'm calling. Okay, so initially we haven't had. We haven't had the line drop yet. We don't have any. We don't have any service yet. We don't have [TIME] Internet. Okay, so aren't you interested in going for [ORGANIZATION] fiber Internet? Yes, I am. Definitely. Okay, sure. Hold on a minute. Sure. Hello? Yes, this is [PERSON_NAME]. Hi Mr. [PERSON_NAME]. This is [PERSON_NAME] [PERSON_NAME] here with [ORGANIZATION] [ORGANIZATION]. One of theior [OCCUPATION] [OCCUPATION] on the floor. How are you doing? Good, ma am. How are you? Not too bad. Thanks a lot for asking. So I'm not going to take a lot of your time. You guys are running a business there. I hope you guys are busy. Basically the reason my [OCCUPATION] Ms. [PERSON_NAME] was calling you was to let you guys know that [ORGANIZATION] had recently like installed pure fiber optics services there ATRIB business premises. And like the pricing for [ORGANIZATION] Internet 5 liber has been dropped down due to [MEDICAL_CONDITION] [MEDICAL_CONDITION]. You guys are now capable of getting a high speed Internet connection. And under the new discounted promotional pricing. We were just looking to see if you guys are interested in discussing regarding [ORGANIZATION] services for the business. Hopefully we could be your current provider in terms of services as well as pricing as well. Here's the conundrum. I don't have service there. I'm wondering which address you're talking about because I have a mailing address. Then I have a physical address of my business. So. Yes. What address are you referring to? I'm referring to the business address that is one second here. [LOCATION] [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION]. Right. That's my mailing address. So I don't need service there. I need at my physical address. Which is. Yes, ma'am, of course. [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] in [LOCATION] [LOCATION], [LOCATION]. [LOCATION] [LOCATION] [PERSON_NAME] [LOCATION] [LOCATION] [PERSON_NAME] [PERSON_NAME] [LOCATION]. [LOCATION] [LOCATION]. Number UN number. Apartment. No, there is [TIME] apartment number. What I have. Well, actually there is. So let me, let me, let me. There is and it's going to be [LOCATION]. Now I do have an account set up to try to install that, but I haven't had it installed yet at my physical address for some reason because the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is having an issue with something or permissions or something. And I just talked to [ORGANIZATION] this morning calling in about that. I'm walking over to my desk so I can go ahead and grab. I'm at work and I'm walking over to my desk so I can grab that account number so you can see because it's good talking to you. That way we can go ahead and try to work all this out. So if you could wait just a few seconds, I'm going to be right at my desk here. Thank you, ma'thank. You so much. Okay, thank you for holding. I'm walking up to my desk now. Let me grab this paperwork, give you the account number in question. Okay, here we go. Account number [ACCOUNT_NUMBER]. Okay, one second. Let me just pull it up. It's going to take me because I have to send your account number, as you mentioned, to the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] as well. I want to check what went wrong in terms of install for your services. So if I could kindly one quick thing here. The whole address I have here is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], right? That is correct. Yes, it is. Now I do have a ticket number as well. There was a signed by I think, of course, regarding this setup or install. Ticket number is [NUMBER_SEQUENCE], [NUMBER_SEQUENCE]. Okay, perfect. And sir, like you mentioned, the [LOCATION] [LOCATION] that may be on your address is [LOCATION] [LOCATION] [LOCATION]. It could be. No, it might be [LOCATION] because eventually there's going to be five units at this address. But the unit that was there first with the simple address, with the non suite address that already has [ORGANIZATION], but it has 25 because we're in the country. We live in the country. Understand? And so when I called [ORGANIZATION], they said yes, we can install a business line there. It'going to take us a while. And this was back in [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] that I've been trying to get service there. Okay, Yeah, I Understand? That's a long time. I'm going to have to check right now. One second here. So the whole account number that you gave me, [ACCOUNT_NUMBER]. Yes ma'am, that's it. Okay. And you were requesting just like I see that's a UR account number. Were you requesting just one telephone line and the Internet or were you requesting more services besides that? Actually initially all I wanted was the Internet. And they told me that was was possible there would be. And I asked for business that was possible there would be maybe [TIME], [TIME], you know, [TIME] download and [TIME] upload. Right. And so again this has been since [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] trying to get this worked out and I keep getting o. It's pushed, it's push back, it's pushed back, it's pushed back. And I said come on. And I called today, I said come on guys, this is already [DATE_INTERVAL]. I am really sorry for that. You guys are like for the first time, like I'm talking to a customer. You guys are looking to get [ORGANIZATION] and we are unable to provide it because whenever customers want services [ORGANIZATION] delivers on that. I'm so sorry for any bad experience or like the delay in terms of installation that you may have gotten here. If you can hold on for me are getting a quick response here with my [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay. Yeah. So see they say that there were some issues regarding the pools and the services. As you guys live in the countryside of your state. You guys don'qualify. For fer optics unfortately. But you do qualify for [TIME] megabytes of download [TIME] megabytes on the upward which is a really high speed Internet services. And that's unlimited for you guys without any contract. Any equipment charges and installation is also covered by [ORGANIZATION]. When you get a new account. It me that we do have an appointment available for you guys. We can definitely have the services installed for you. And the ticket has been finally created and it has been resolved. The [PHONE_NUMBER] maybe the date like today, earlier in the morning when you called in, it got resultsved, everything went according to plan. And whoever dealt with you, I'm glad that he did. He perfectly cleared everything up on your account right as [DATE_INTERVAL] [DATE_INTERVAL] moment. AT and can services on that account just. We can get them activated and we could have a [OCCUPATION] come over there. Could I confirm just one quick thing here. Would you be getting an Internet service of [TIME] downloads, [TIME] upwards or would you be requesting a business line as well? I might. It depends on the price for the business line and what that means. So if you could give me the details of that. Yeah, definitely. So if you get the services of the Internet, like just the Internet. [TIME] megabytes of download, [TIME] on the uploote. If you could do one quick favor for me. So can I have your good name? Yes ma'am, it's [PERSON_NAME] with two [PERSON_NAME] and the last. Go ahead. And the last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [LOCATION] [LOCATION] [PERSON_NAME]. One second Mr. [PERSON_NAME]. If you could hold on for me about quick one minute here. I'm going to check like sometimes what happens. Like the Same service at [TIME] by [TIME], it may go in $[MONEY_AMOUNT] in some locations and it may go in $[MONEY_AMOUNT] in some location. In terms of services, you guys being a small business, those like amount like definitely affects your business. [MONEY_AMOUNT] is something. [MONEY_AMOUNT] something. Could I check for you guys and if you hold on for about [MONEY_AMOUNT] [DURATION] [DURATION] here. If we could offer you the services not in [MONEY_AMOUNT], just at $[MONEY_AMOUNT] then that would definitely be a much better service than the one that you have. I will certainly wait right here, ma'am. Thank you. Perfect. Hold on for me Mr. [PERSON_NAME]. I'm just coming back. Okay, I will. Thank you. So what do you got? I'm on a whole lot now. Are they here? Oh, I mean when they get here. They're supposed to get here in the morning. Let me see what what they said. Hold on. Okay. It's going to be an [DURATION] [DURATION] job. They're going to start in the morning. Mr. [PERSON_NAME], you there? I'm here ma'am. Yes ma'am. Perfect. So I have a great news. You guys actually qualify for the cheaper discounted price of $[MONEY_AMOUNT] [DURATION] [DURATION] for your of [TIME] by [TIME]. So there is a difference between like if you get your services like with the telephone line and Internet both. Like if you just get the Internet, the same service that is [TIME] by [TIME] available for you guys in $[MONEY_AMOUNT]. If you just get the Internet it would cost you guys [MONEY_AMOUNT] [DURATION] [DURATION]. But if you get that rendle with a telephone line. A telephone line you would actually be able to get one teleone line and $[MONEY_AMOUNT] [DURATION] [DURATION] and that same Internet in $[MONEY_AMOUNT] [DURATION] [DURATION]. So in that way you could get two services and $[MONEY_AMOUNT] [DURATION] [DURATION]. If you just get the Internet, Internet would cost you $[MONEY_AMOUNT]. If you get Internet with a phone line, you could get both of the services in $[MONEY_AMOUNT]. And you will get a lot of extra features along with the business line as well. Okay, let's do that. Perfect. So you would be getting one telephone line with [ORGANIZATION] with Internet services of [TIME] download [TIME] up. Internet would be costing you guys $[MONEY_AMOUNT] [DURATION] [DURATION]. Telephone line will be costing you guys $[MONEY_AMOUNT] [DURATION] [DURATION] combined. You will be getting one combined bill for both of those services as $[MONEY_AMOUNT] [DURATION] [DURATION]. You will be getting unlimited local and long distance calling on your business line, such as you're able to call all over [LOCATION] unlimitedly free. And you can call locally as well, unlimitedly free without any extra charge on that. You will also get 20 features on your business line like call forwarding, caller ID, call blocking, call ##ing, call holding so that you may receive your calls on your cell phone. If you're busy, you can receive the calls at your home. And all of those features with the phone line and the Internet will be available for you under a locked in fixed price of $[MONEY_AMOUNT] [DURATION] [DURATION]. Okay, that sounds great. That. So let me see, what, what do we have [OCCUPATION] available for you guys right now? One second. There was one other thing too. When I had talked initially to the first [OCCUPATION] or actually the first [OCCUPATION]. So they said also that I was, I was also able to get a gift card. Yes, you basically in terms of installation as well, you guys being a loyal customer, [ORGANIZATION] understands in the hard times of [MEDICAL_CONDITION] [MEDICAL_CONDITION], nobody could pay any kind of installation charges from our like their own pocket. So what [ORGANIZATION] does right now is basically we send you a [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] of [ORGANIZATION] gift card at your business location that you receive in the form of a mail [MONEY_AMOUNT] [DURATION] when you get the services installed and [MONEY_AMOUNT] [DURATION] after that you receive that gift card in your form of a mail that basically is sent by [ORGANIZATION] to cover our one time installation charge of $[MONEY_AMOUNT]. So the gift card basically offsets it and cover the charges of installation of [MONEY_AMOUNT] making the installation technically free for you. So in that way, when [OCCUPATION] come to your business physically, you don't pay them anything upront. You don't pay any equipment charges. Equipment is totally free. And the installation charge which is like in your bill is also covered by sending you the gift card in the second month. So that you could basically cover all the charges out from [ORGANIZATION] side. That sounds great. Okay, let's do that. And could I just confirm your business name? Is it [ORGANIZATION] [ORGANIZATION]? It's [ORGANIZATION] [ORGANIZATION]. Yes ma'am. Per. And I got your business address, I got your mailing address on the mailing address. Is the [LOCATION] [LOCATION] [LOCATION] or is it the [LOCATION] [LOCATION]? It's. It's actually [LOCATION] [LOCATION]. I see that. Okay. And could I also get a Good active email, Mr. [PERSON_NAME], right after the call? I would like to send you all the details in written form. Basically you could get the pricing renewed. Like the pricing and written confirmation. You could have the features in that. You could have the [DURATION] and time of the installation as well. So what's a good active email for me to do that? Yes, ma'am, it would be [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Perfect. Ye. Your business name [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Right. That's the email [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. And that [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] is one word and in the email, but in the business is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] it words. Yeah, I see that. And when the [OCCUPATION] will be over there, misterariino, they will be asking you for a four digit security passcode. I'm going to give that to you. If you could kindly write it down. It's going to be easy for this. [PHONE_NUMBER], [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]. The last [DURATION] [DURATION] of yourself. I believe this is your cell phone number, right? Yes, ma'am. You got it. Okay. So the last [DURATION] [DURATION] of your cell phone number, that's going to be your account password and that's going to be for the appointment as well. Okay? Okay. You got it. Perfect. And Ms. [PERSON_NAME], right now you don't have a physical telephone line, right? You're just requesting a new one so that you could get the phone line and a discounted price in the form of a bundle with the Internet, correct? You got it? Yes, ma. Perect. So let me just check right now. So the only thing basically left on my end in terms of you getting the services now it to get you permission to place the orderit for you and finally go ahead for offering you the services here. So do we have your approval and constant place this order for you guys, which would basically allow [ORGANIZATION] to add these discounts offer you the Internet phone line as basically discussed on the call. So do we have your permission to proceed on here, sir? Yes, ma'am. Let's do it. Per Perfect. And let me check what kind of installation days we have open right now. So the first [DURATION] we have opened for you guys right now in terms of [OCCUPATION] coming over there, any [DURATION] starting from the [DATE] [DATE] [DATE_INTERVAL] is open. We could have a [OCCUPATION] come over any [DURATION] after that between Monday to Friday. You have your choice. You could let Me know whichever [DURATION] suits you guys. Let's do on the [DATE]. Let's do on the [DATE]. One second. Perfect. Okay, [DATE]. Okay. And what time would you like? We have two good time start. We have the morning time, [TIME] to [TIME] and we have the afternoon time [TIME] to [TIME]. Afternoon. Afternoon. Okay. Afternoon. On the previous order, I see another email on the account. I believe that could be your personal email, [EMAIL_ADDRESS]. would that be correct and that can be used as well? No problem. Either one. Either one would do. Okay. And certain like. May I ask you one quick question here regarding this. The previous orders that we may have placed. I see the first time we had a [OCCUPATION] come over was actually back in [DATE_INTERVAL]. [DATE_INTERVAL]. [DATE] for you guys where the services weren't able to be installed. So there was also a four digit passcode at that time set up for you guys. So do you remember that passcode? Just security code. I want to say [CREDIT_CARD_CVV] [TIME]. [CREDIT_CARD_CVV] [TIME]. Okay, perfect. So I'll go for that, sir. So for now basically, do you have any sort of questions for [PERSON_NAME] [PERSON_NAME], anything at all before I let you. I think, I think we're ready to go. Thank you so much. And in case like just to avoid any kind of multiple order speak placed or any kind of confusion for you guys, I would like to share with you my name and my callack number. You could give me a call back anytime that you want on that so that you do have the same person you have been dealing with on your account personally. You could always reach me back and I'm going to know what's going on as I'm going to be your [OCCUPATION] [OCCUPATION] here. Could I do that for you guys? Can I share my name and my number? Yes ma'am. Can you put that in the email? Is that a possibility? I will, I will. I'DEFINITELY do that. Awesome. If you could send that in the email, that'be great. I will. Thanks a lot Mr. [PERSON_NAME] for your time. It was lovely speaking to you from my side. Do take care of yourself and have a great and an awesome [DURATION]. Yes ma'am. You too. Thank you so much for your call."
213,899,4d63c90531b04cda808d229c938605d0,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/4d63c90531b04cda808d229c938605d0_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9214608,0.9214607862903226,207.0,496,496,2.396135265700483,47,6,"[DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.98,47,20,17,10,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.01-00:02.18] IVR/System: Thank you for calling [ORGANIZATION].
[00:02.24-00:03.75] IVR/System: [ORGANIZATION] [ORGANIZATION] of [LOCATION].
[00:03.90-00:08.53] IVR/System: Please remain on the line for the next available [OCCUPATION] or press [PHONE_NUMBER] to leave a voicemail.
[00:08.63-00:09.47] IVR/System: Thank you.
[00:10.78-00:13.99] IVR/System: You may press [PHONE_NUMBER] at any time to leave a voicemail.
[00:14.73-00:18.02] IVR/System: Now more than ever, the world needs [OCCUPATION].
[00:18.20-00:23.51] IVR/System: Protecting the health of our customers, our communities and our teams is not new to [ORGANIZATION].
[00:23.54-00:33.15] IVR/System: [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers.
[00:33.73-00:48.47] IVR/System: Our [OCCUPATION] [OCCUPATION] have always used a floor mat to clean their feet before entering the home, put on shoe covers to protect floors and prevent tracking in dirt, and we've evolved to provide a reduced contact experience when interacting with our customers.
[00:50.01-00:53.91] IVR/System: Your call may be monitored or recorded for quality assurance purposes.
[00:54.28-00:55.52] Agent: Hi, it's a great day Mr.
[00:55.54-00:56.88] Agent: [PERSON_NAME] or [ORGANIZATION], this is [PERSON_NAME].
[00:56.94-00:58.55] Agent: How can I make you smile today?
[00:59.58-01:01.55] Agent: Hi [PERSON_NAME], how are you doing this morning?
[01:02.94-01:04.31] Customer: Good, how about you?
[01:05.30-01:06.58] Customer: Im good, thank you.
[01:06.73-01:16.38] Customer: I was just reading on your website I know you guys specialize in [ORGANIZATION] and stuff but I also noticed that you guys potentially do repairs on gas lines or assessments on gas lines.
[01:16.44-01:18.56] Customer: I think I might have a small gas leak.
[01:21.86-01:24.23] Customer: Is it on your hot water tank?
[01:26.14-01:28.72] Customer: No, it's actually on an appliance that I have.
[01:30.27-01:40.92] Agent: Oh well for that I will need to follow us since our [OCCUPATION] [OCCUPATION] and our [OCCUPATION] is off and they will be available on Monday.
[01:40.99-01:43.87] Agent: So I was just going to forward your details to death.
[01:43.97-01:45.13] Agent: They will call you right back.
[01:45.18-01:47.79] Agent: Okay. Okay, that sounds good.
[01:47.89-01:51.56] Agent: Perfect. Will this be the best phone number to read?
[01:55.92-01:57.33] Agent: Is that right? Yes.
[01:58.36-01:59.86] Agent: Okay, how is your name?
[02:01.36-02:02.41] Customer: My first name is [PERSON_NAME].
[02:02.44-02:04.06] Customer: It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[02:05.59-02:07.25] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[02:08.91-02:10.73] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] okay.
[02:10.80-02:11.41] Agent: And
[02:12.63-02:14.22] Agent: how about your last name?
[02:15.47-02:20.05] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] okay, got it.
[02:20.08-02:22.97] Agent: And what is the issue again?
[02:23.68-02:25.06] Customer: Thats le in your.
[02:27.96-02:40.11] Customer: Well I have a gas line that was put in about like maybe [DURATION] [DURATION] ago on per my stove and so I suspect that its probably coming from there but Im not sure.
[02:40.29-02:46.78] Agent: Yeah, the gas mill tends to be around that area so I can only think its probably that it makes the most sense.
[02:47.84-03:02.07] Agent: Okay, so I've already taken note of that and I've already forwarded your details to our [OCCUPATION] and he will contact you within on Monday or regarding it and also for the pricing.
[03:02.12-03:07.72] Customer: Okay, okay, perfect. But it is something that you guys can can look at.
[03:07.84-03:08.99] Customer: So I am right?
[03:09.88-03:11.93] Customer: Well I'm not really sure.
[03:12.08-03:15.29] Customer: I'm not really sure but I was just going to check on them.
[03:15.34-03:18.22] Agent: Okay. Okay, that sounds great.
[03:18.31-03:21.90] Agent: Thanks okay. Thank you so much, and have a great day.
[03:22.00-03:23.00] Agent: Okay? You take care.
[03:23.07-03:24.13] Agent: All right, bye.","Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] of [LOCATION]. Please remain on the line for the next available [OCCUPATION] or press [PHONE_NUMBER] to leave a voicemail. Thank you. You may press [PHONE_NUMBER] at any time to leave a voicemail. Now more than ever, the world needs [OCCUPATION]. Protecting the health of our customers, our communities and our teams is not new to [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] ","Thank you for calling [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] of [LOCATION]. Please remain on the line for the next available [OCCUPATION] or press [PHONE_NUMBER] to leave a voicemail. Thank you. You may press [PHONE_NUMBER] at any time to leave a voicemail. Now more than ever, the world needs [OCCUPATION]. Protecting the health of our customers, our communities and our teams is not new to [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION]. Over the past [DURATION] [DURATION], our [OCCUPATION] [OCCUPATION] have used best practices to maintain the health and safety of themselves and our customers. Our [OCCUPATION] [OCCUPATION] have always used a floor mat to clean their feet before entering the home, put on shoe covers to protect floors and prevent tracking in dirt, and we've evolved to provide a reduced contact experience when interacting with our customers. Your call may be monitored or recorded for quality assurance purposes. Hi, it's a great day Mr. [PERSON_NAME] or [ORGANIZATION], this is [PERSON_NAME]. How can I make you smile today? Hi [PERSON_NAME], how are you doing this morning? Good, how about you? Im good, thank you. I was just reading on your website I know you guys specialize in [ORGANIZATION] and stuff but I also noticed that you guys potentially do repairs on gas lines or assessments on gas lines. I think I might have a small gas leak. Is it on your hot water tank? No, it's actually on an appliance that I have. Oh well for that I will need to follow us since our [OCCUPATION] [OCCUPATION] and our [OCCUPATION] is off and they will be available on Monday. So I was just going to forward your details to death. They will call you right back. Okay. Okay, that sounds good. Perfect. Will this be the best phone number to read? Is that right? Yes. Okay, how is your name? My first name is [PERSON_NAME]. It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] okay. And how about your last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] okay, got it. And what is the issue again? Thats le in your. Well I have a gas line that was put in about like maybe [DURATION] [DURATION] ago on per my stove and so I suspect that its probably coming from there but Im not sure. Yeah, the gas mill tends to be around that area so I can only think its probably that it makes the most sense. Okay, so I've already taken note of that and I've already forwarded your details to our [OCCUPATION] and he will contact you within on Monday or regarding it and also for the pricing. Okay, okay, perfect. But it is something that you guys can can look at. So I am right? Well I'm not really sure. I'm not really sure but I was just going to check on them. Okay. Okay, that sounds great. Thanks okay. Thank you so much, and have a great day. Okay? You take care. All right, bye."
214,1682,967c628ccfec45ae9726efb18a3d590d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/967c628ccfec45ae9726efb18a3d590d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90548486,0.9054848429951691,496.0,828,828,1.6693548387096775,11,4,"[DATE], [EMAIL_ADDRESS], [PERSON_NAME], [TIME]",44,False,87.974,82,35,38,7,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.22-00:02.34] Unknown: Last not to we fix your pains.
[00:02.40-00:05.99] Agent: This is [PERSON_NAME]. Hi [PERSON_NAME], I have a quick question for you.
[00:06.06-00:11.71] Customer: So I want to put a glass top on a chest that I have.
[00:13.70-00:16.43] Customer: What is your guys preferred method to do that?
[00:16.46-00:22.52] Customer: Can I send you guys a CAD drawing or do you guys prefer to measure it that yourself
[00:23.77-00:27.84] Customer: so we can go off based off your measurements or we can measure ourselves.
[00:28.03-00:30.41] Customer: If you measure, we would just need to
[00:31.82-00:35.04] Customer: get that verified that you are okay with those sizes.
[00:35.07-00:37.42] Customer: You know, just in case it's not the exact thing that you're wanting.
[00:37.48-00:40.10] Customer: Okay. It just kind of depends.
[00:40.20-00:43.99] Agent: But I can get you somebody that can give you a help here really fast.
[00:44.09-00:45.30] Agent: So let me put you on a quick hold.
[00:45.34-00:47.48] Agent: Okay, perfect. Thank you.
[00:47.98-00:48.73] Agent: You.
[01:47.88-01:49.52] IVR/System: Thank you very much for calling.
[01:49.65-01:52.44] IVR/System: Please continue to hold and we will be with you shortly.
[02:46.69-02:47.95] IVR/System: Thank you for waiting.
[02:48.07-02:49.22] IVR/System: We apologize.
[03:52.09-03:53.74] IVR/System: Thank you very much for calling.
[03:53.85-03:56.68] IVR/System: Please continue to hold and we will be with you shortly.
[04:09.06-04:09.82] IVR/System: Thank you for holding.
[04:09.84-04:10.88] Agent: This is [PERSON_NAME].
[04:12.15-04:17.12] Customer: Hi [PERSON_NAME]. I just had a question about getting a custom piece of laps at.
[04:18.62-04:19.49] Agent: Okay,
[04:20.87-04:27.63] Customer: so I'm just going to be putting it on top of a chest but I'm wondering if I can just send you guys like a ca.
[04:27.77-04:29.69] Customer: A CAD drawing of that.
[04:31.55-04:38.51] Agent: Yeah, yeah. If you have some measurements, the stuff written down absolute, that would help us tremendously to see what your vision is.
[04:38.57-04:39.73] Agent: We have the same run.
[04:41.02-04:42.79] Customer: Okay, can you guys just take.
[04:42.97-04:47.52] Customer: What file format do you prefer, like an STL or dwg.
[04:49.11-04:56.36] Agent: So you can either text to our phone number which will come into our computers or you can send it to our email.
[04:56.43-04:58.96] Agent: PDF is perfect if you can do that.
[04:59.50-05:01.69] Agent: PDF. Okay, perfect. What's.
[05:02.29-05:04.70] Agent: What's the email address I can send that to?
[05:05.69-05:06.55] Agent: It is
[05:09.00-05:11.96] Agent: [EMAIL_ADDRESS]. All of that spelled out [EMAIL_ADDRESS].
[05:12.00-05:12.58] Agent: [EMAIL_ADDRESS].
[05:17.96-05:18.75] Customer: Yeah.
[05:20.40-05:26.50] Customer: Okay, sounds good. So if I can send that over with my information and get a quote that way.
[05:27.55-05:31.96] Agent: Yeah. Would you like us to email you back the quote or do you want us to give you a call?
[05:33.19-05:35.31] Customer: An email back is fine.
[05:35.46-05:41.90] Customer: It's just. Yeah, I think it'be easier to send a drawing just because it's going on top of this chest and it's got some radius edges and stuff.
[05:41.94-05:45.38] Customer: So I think it'd be easier just to send the drawing over.
[05:45.43-05:48.02] Agent: Okay. Yes. Then give us some time.
[05:48.06-05:55.36] Agent: We'll have to send it over to our suppliers so we can make sure that it's accurate with the radius, corners and everything that's included with that.
[05:55.98-05:58.94] Agent: Do you have like the thickness of the glass, any kind of coloring?
[05:58.98-06:07.52] Agent: You're going to want edge work, you know, Think I Think it just needs to be a pretty simple piece of glass.
[06:07.57-06:09.46] Agent: I'm not even sure that it needs to be.
[06:09.64-06:12.12] Agent: I mean, it probably should be tempered glass, but
[06:13.42-06:17.68] Customer: I really just need it for the top of this chest so I can put things on it.
[06:18.77-06:21.07] Customer: Yeah, it's going to be.
[06:23.69-06:27.83] Customer: Well, I was going to say if it's not going inside, like a setting like,
[06:29.50-06:38.36] Customer: like inside of a encasement for the chest or anything like that you're just putting on top of wood, then it wouldn't need to be tempered.
[06:38.77-06:49.49] Customer: The only thing I was wondering about is like the thickness is 316 a good thickness that you'looking at, or did you want something a little bit thicker?
[06:51.19-06:53.76] Agent: Probably, yeah, 316 or a quarter.
[06:54.75-06:59.15] Customer: Whatever you guys have available would probably be fine.
[06:59.33-07:04.56] Customer: But I think I'm going to need holes drilled in it also for like some standoffs.
[07:05.26-07:06.08] Agent: Okay,
[07:07.31-07:09.14] Customer: so I'll include all that.
[07:09.28-07:12.12] Customer: Yeah, I'll include all that in the drawing, but.
[07:13.11-07:19.14] Agent: Okay, that's perfect. So we might have to do it tempered for those holes, but yeah, go ahead and put that in the drawing.
[07:19.23-07:20.63] Agent: It clears. Good for you.
[07:20.69-07:23.00] Agent: Then just right on their clear glass.
[07:23.19-07:28.52] Agent: And we will get that sent over to our supplier and return.
[07:29.14-07:31.32] Agent: Give you a call back or email you.
[07:31.62-07:33.11] Agent: And my name is [PERSON_NAME].
[07:33.21-07:35.06] Agent: I'll be the one looking out for this email.
[07:35.12-07:37.61] Agent: So you can just contact me if you have any questions.
[07:38.23-07:43.17] Customer: Sure, sounds good. I'll get this all drawn up since I have a second, and then I'll send it over to you guys.
[07:43.90-07:46.34] Agent: Perfect. Thank you. No problem.
[07:46.37-07:48.70] Customer: Oh, and said you said the glass was [DATE] [DATE], right?
[07:48.77-07:49.58] Customer: Not quarter,
[07:51.96-07:53.90] Customer: depending on what you're looking for.
[07:53.93-07:55.61] Customer: Radius, where the hold will be.
[07:55.71-07:57.16] Customer: It will. I will.
[07:57.30-08:00.06] Customer: It'll be either or it'be three sixteenth or a quarter.
[08:00.61-08:03.70] Customer: Okay, I'll draw it at [TIME] and then we can, we can.
[08:04.44-08:06.58] Customer: The thickness we can figure out later.
[08:07.20-08:09.93] Customer: Okay, sounds good. All right, sounds good.
[08:09.95-08:11.14] Customer: Thank you. Appreciate it.
[08:11.56-08:12.99] Agent: Not a problem. Thank you.
[08:13.73-08:14.01] Unknown: Bye.","Last not to we fix your pains. This is [PERSON_NAME]. Hi [PERSON_NAME], I have a quick question for you. So I want to put a glass top on a chest that I have. What is your guys preferred method to do that? Can I send you guys a CAD drawing or do you guys prefer to measure it that yourself so we can go off based off your measurements or we can measure ourselves. If you measure, we would just need to get that verified that you are okay with those sizes. You know, just in case it's not the exact thi","Last not to we fix your pains. This is [PERSON_NAME]. Hi [PERSON_NAME], I have a quick question for you. So I want to put a glass top on a chest that I have. What is your guys preferred method to do that? Can I send you guys a CAD drawing or do you guys prefer to measure it that yourself so we can go off based off your measurements or we can measure ourselves. If you measure, we would just need to get that verified that you are okay with those sizes. You know, just in case it's not the exact thing that you're wanting. Okay. It just kind of depends. But I can get you somebody that can give you a help here really fast. So let me put you on a quick hold. Okay, perfect. Thank you. You. Thank you very much for calling. Please continue to hold and we will be with you shortly. Thank you for waiting. We apologize. Thank you very much for calling. Please continue to hold and we will be with you shortly. Thank you for holding. This is [PERSON_NAME]. Hi [PERSON_NAME]. I just had a question about getting a custom piece of laps at. Okay, so I'm just going to be putting it on top of a chest but I'm wondering if I can just send you guys like a ca. A CAD drawing of that. Yeah, yeah. If you have some measurements, the stuff written down absolute, that would help us tremendously to see what your vision is. We have the same run. Okay, can you guys just take. What file format do you prefer, like an STL or dwg. So you can either text to our phone number which will come into our computers or you can send it to our email. PDF is perfect if you can do that. PDF. Okay, perfect. What's. What's the email address I can send that to? It is [EMAIL_ADDRESS]. All of that spelled out [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Yeah. Okay, sounds good. So if I can send that over with my information and get a quote that way. Yeah. Would you like us to email you back the quote or do you want us to give you a call? An email back is fine. It's just. Yeah, I think it'be easier to send a drawing just because it's going on top of this chest and it's got some radius edges and stuff. So I think it'd be easier just to send the drawing over. Okay. Yes. Then give us some time. We'll have to send it over to our suppliers so we can make sure that it's accurate with the radius, corners and everything that's included with that. Do you have like the thickness of the glass, any kind of coloring? You're going to want edge work, you know, Think I Think it just needs to be a pretty simple piece of glass. I'm not even sure that it needs to be. I mean, it probably should be tempered glass, but I really just need it for the top of this chest so I can put things on it. Yeah, it's going to be. Well, I was going to say if it's not going inside, like a setting like, like inside of a encasement for the chest or anything like that you're just putting on top of wood, then it wouldn't need to be tempered. The only thing I was wondering about is like the thickness is 316 a good thickness that you'looking at, or did you want something a little bit thicker? Probably, yeah, 316 or a quarter. Whatever you guys have available would probably be fine. But I think I'm going to need holes drilled in it also for like some standoffs. Okay, so I'll include all that. Yeah, I'll include all that in the drawing, but. Okay, that's perfect. So we might have to do it tempered for those holes, but yeah, go ahead and put that in the drawing. It clears. Good for you. Then just right on their clear glass. And we will get that sent over to our supplier and return. Give you a call back or email you. And my name is [PERSON_NAME]. I'll be the one looking out for this email. So you can just contact me if you have any questions. Sure, sounds good. I'll get this all drawn up since I have a second, and then I'll send it over to you guys. Perfect. Thank you. No problem. Oh, and said you said the glass was [DATE] [DATE], right? Not quarter, depending on what you're looking for. Radius, where the hold will be. It will. I will. It'll be either or it'be three sixteenth or a quarter. Okay, I'll draw it at [TIME] and then we can, we can. The thickness we can figure out later. Okay, sounds good. All right, sounds good. Thank you. Appreciate it. Not a problem. Thank you. Bye."
215,1244,6c8f702fb9c942d0b7fa6806acd72d54,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/6c8f702fb9c942d0b7fa6806acd72d54_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9215425,0.9215425152129818,193.0,493,493,2.5544041450777204,37,7,"[DURATION], [MEDICAL_PROCESS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,87.972,42,15,17,10,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.42-00:04.43] IVR/System: For auto or two for any other services.
[00:09.65-00:11.76] IVR/System: Please hold while I try to connect you.
[00:31.04-00:34.17] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:36.63-00:39.09] IVR/System: Please hold for the next available [OCCUPATION].
[00:40.72-00:43.35] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:43.49-00:49.85] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size.
[00:50.27-00:52.51] IVR/System: Most can be installed in a single [DURATION].
[00:52.69-00:55.56] IVR/System: Or update your entry doors with elegant decorative glass.
[00:55.72-00:58.98] IVR/System: Choose from an amazing selection of glass patterns and finishes.
[00:59.16-01:05.35] IVR/System: We can also change the look of any room with a mirrored wall or protect your woodorix your pains.
[01:05.41-01:08.82] Customer: This is [PERSON_NAME]. Hi, I was just wondering.
[01:09.00-01:12.25] Customer: I need to get a [MEDICAL_PROCESS] [MEDICAL_PROCESS] filled in.
[01:12.78-01:17.03] Customer: They didn't know if you had to make an appointment for something like that or what it costs or anything like that.
[01:17.14-01:19.26] Agent: Yeah, we prefer that you make an appointment.
[01:19.28-01:21.61] Agent: It only takes about [DURATION], [DURATION] [DURATION] though.
[01:22.09-01:24.75] Agent: Okay. And it's [MONEY_AMOUNT] plus tax.
[01:25.38-01:29.81] Agent: Unless you have full coverage on your insurance, most companies will pay for it.
[01:29.83-01:31.08] Agent: Except for [ORGANIZATION] [ORGANIZATION].
[01:32.69-01:34.38] Customer: Yeah, I was going to check with that.
[01:34.44-01:36.22] Customer: They said that if it's a.
[01:36.33-01:38.13] Agent: If it's fixable, it's covered.
[01:38.19-01:42.23] Agent: But if it's not fixable then it goes against your deductible and all that stuff, so.
[01:42.30-01:43.16] Customer: Correct. I didn't know what.
[01:43.17-01:44.47] Customer: That. I didn't know what.
[01:46.58-01:48.58] Customer: So the. But what I was.
[01:48.63-01:55.31] Customer: I didn't know. Maybe I need to talk to my [OCCUPATION] [OCCUPATION] about whether that I still get sting to your insurance.
[01:55.36-01:58.06] Agent: You know, like it's a claim, you know, that type of thing.
[01:59.47-02:11.30] Agent: You know, I've asked my [OCCUPATION] [OCCUPATION] on that too, even before working here and he said most insurance companies don't look at the, you know, comprehensive claims, you know, because those are out of your control.
[02:11.47-02:16.12] Agent: So those don'tically hurt your rates is what he told me.
[02:16.62-02:22.63] Agent: Okay. But if you want to check with your [OCCUPATION], that's totally fine too and we can make you an appointment in the meantime.
[02:23.62-02:26.40] Customer: Okay, I'll check with them first though.
[02:26.49-02:28.94] Customer: But you guys were recommended so I wanted to give you a call.
[02:28.97-02:31.07] Customer: So just see how the process works.
[02:31.22-02:37.86] Agent: Yeah, we can usually get you in same [DURATION] for the [MEDICAL_PROCESS] [MEDICAL_PROCESS] since they only take [DURATION] [DURATION] [DURATION] [DURATION].
[02:37.92-02:42.69] Agent: But if you have give us a call in the morning, we should be able to get you someime during the [DURATION].
[02:43.31-02:44.50] Customer: What are your hours?
[02:45.51-02:52.66] Agent: [TIME] to [TIME]. We take our first appointment at usually like [TIME] or [TIME] and the last one is [TIME].
[02:53.44-02:56.13] Customer: Okay. Is that true for Friday too?
[02:57.07-03:05.18] Customer: Yeah. Okay, so I'm thinking that I get off early on Friday so maybe I can do something and then if it works out.
[03:05.59-03:08.28] Customer: All right, I'll give you a call back as soon as I hear from my [OCCUPATION].
[03:08.71-03:10.01] Agent: All right? Sounds good.
[03:10.18-03:10.78] Customer: Than. Thank you.",For auto or two for any other services. Please hold while I try to connect you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single [DURATION]. Or update your entry doors with elegant de,"For auto or two for any other services. Please hold while I try to connect you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style or size. Most can be installed in a single [DURATION]. Or update your entry doors with elegant decorative glass. Choose from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall or protect your woodorix your pains. This is [PERSON_NAME]. Hi, I was just wondering. I need to get a [MEDICAL_PROCESS] [MEDICAL_PROCESS] filled in. They didn't know if you had to make an appointment for something like that or what it costs or anything like that. Yeah, we prefer that you make an appointment. It only takes about [DURATION], [DURATION] [DURATION] though. Okay. And it's [MONEY_AMOUNT] plus tax. Unless you have full coverage on your insurance, most companies will pay for it. Except for [ORGANIZATION] [ORGANIZATION]. Yeah, I was going to check with that. They said that if it's a. If it's fixable, it's covered. But if it's not fixable then it goes against your deductible and all that stuff, so. Correct. I didn't know what. That. I didn't know what. So the. But what I was. I didn't know. Maybe I need to talk to my [OCCUPATION] [OCCUPATION] about whether that I still get sting to your insurance. You know, like it's a claim, you know, that type of thing. You know, I've asked my [OCCUPATION] [OCCUPATION] on that too, even before working here and he said most insurance companies don't look at the, you know, comprehensive claims, you know, because those are out of your control. So those don'tically hurt your rates is what he told me. Okay. But if you want to check with your [OCCUPATION], that's totally fine too and we can make you an appointment in the meantime. Okay, I'll check with them first though. But you guys were recommended so I wanted to give you a call. So just see how the process works. Yeah, we can usually get you in same [DURATION] for the [MEDICAL_PROCESS] [MEDICAL_PROCESS] since they only take [DURATION] [DURATION] [DURATION] [DURATION]. But if you have give us a call in the morning, we should be able to get you someime during the [DURATION]. What are your hours? [TIME] to [TIME]. We take our first appointment at usually like [TIME] or [TIME] and the last one is [TIME]. Okay. Is that true for Friday too? Yeah. Okay, so I'm thinking that I get off early on Friday so maybe I can do something and then if it works out. All right, I'll give you a call back as soon as I hear from my [OCCUPATION]. All right? Sounds good. Than. Thank you."
216,137,0e660830f1694571aab94e041dcf4b2d,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/0e660830f1694571aab94e041dcf4b2d_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.91448534,0.9144853473344103,302.0,619,619,2.0496688741721854,68,10,"[DATE], [DATE_INTERVAL], [DURATION], [INJURY], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.972,69,37,27,5,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.57-00:05.28] IVR/System: [ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL].
[00:05.41-00:07.41] IVR/System: You have reached us after hours.
[00:07.59-00:14.75] IVR/System: If you have a [INJURY] [INJURY] emergency and would like to be connected to our after hours national call center, press [PHONE_NUMBER].
[00:14.94-00:19.32] IVR/System: If this is not an emergency, you can call us back Monday through Friday.
[00:23.02-00:26.32] IVR/System: All calls are recorded for quality and training purposes.
[00:47.77-00:49.14] Agent: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:49.17-00:51.01] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:51.05-00:52.10] Agent: This is [PERSON_NAME].
[00:53.55-00:57.40] Customer: Yes, I was calling to see if I could get a board up.
[00:57.43-00:58.01] Agent: Done.
[01:00.27-01:03.11] Agent: Ab board. Understood. Well, we can certainly help you out with that.
[01:03.17-01:05.72] Agent: What's the zip code for the location there, please?
[01:06.06-01:12.20] Customer: [LOCATION]. [LOCATION]. Thank you.
[01:12.70-01:15.00] Customer: And that's [LOCATION]. Yes.
[01:18.25-01:19.94] Agent: And may I have your name please?
[01:20.13-01:21.83] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[01:23.97-01:27.42] Customer: That's [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:27.72-01:28.55] Customer: Correct.
[01:29.84-01:32.19] Agent: Thank you. And were you with a company?
[01:32.48-01:34.83] Customer: Yeah, it's with [ORGANIZATION].
[01:37.36-01:38.91] Customer: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[01:39.20-01:40.03] Customer: Correct.
[01:41.33-01:43.50] Agent: Thank you, ma'am. I do show a phone number,
[01:47.00-01:49.47] Agent: is that correct? That is correct.
[01:50.84-01:55.19] Agent: Perfect. Thank you. And were you a previous customer of ours?
[01:56.56-01:58.68] Customer: Yeah, we've used you guys for [DURATION] [DURATION].
[01:58.78-02:00.00] Agent: There should be an account.
[02:00.12-02:06.54] Agent: Okay, awesome. And I'll make a note here what was just an email address for you so I can make sure they have it on hand as well.
[02:06.57-02:09.54] Customer: Please. It is my first name
[02:19.31-02:21.49] Customer: that was first name period, last name [PERSON_NAME].
[02:24.71-02:27.76] Agent: Correct. Thank you, ma'am.
[02:27.91-02:32.15] Customer: And the window that's need to be boarded up is that there're on the on business.
[02:32.19-02:36.09] Customer: Correct. There's two of them that are under my name.
[02:36.62-02:45.24] Customer: The one that I'm looking for assistance AT is at [LOCATION] [LOCATION] and [ORGANIZATION].
[02:45.91-02:49.88] Customer: [LOCATION] [LOCATION].
[02:53.46-02:56.12] Agent: And is that [LOCATION] [LOCATION] [LOCATION], [LOCATION]?
[02:56.78-02:59.87] Customer: It's just [LOCATION]. It isway.
[02:59.90-03:00.96] Agent: Okay, understood.
[03:02.97-03:07.74] Agent: And the glass that was need to be boarded up, is that for like a commercial door or a window?
[03:07.78-03:09.31] Agent: Is it double or single thing?
[03:09.85-03:14.90] Agent: From what I haven'tved on site, but from what I've been told from the [OCCUPATION] [OCCUPATION], it'the front.
[03:14.96-03:16.19] Agent: It's the front door.
[03:17.57-03:22.53] Customer: Commercial door. Understood. Yeah, we just had it replaced like less than [DURATION] [DURATION] ago.
[03:22.59-03:24.85] Customer: [DATE] was when the glass was put in.
[03:24.91-03:26.79] Agent: So they should build the measurements.
[03:30.50-03:32.40] Agent: Replaced [DATE] [DATE], you had said?
[03:32.74-03:33.47] Customer: Yep.
[03:35.51-03:37.66] Agent: That's very frustrating. I'm sorry to hear that.
[03:38.84-03:40.66] Customer: It's business
[03:45.75-03:55.62] Agent: and we do have, let me see here, a $[MONEY_AMOUNT] minimum emergency fee which does include one board plus the cost of the service materials.
[03:56.72-03:59.18] Agent: This does not include the glass.
[03:59.23-04:02.58] Agent: And then if we have the glass that like we're able to replace it right then and there.
[04:02.76-04:06.96] Agent: Otherwise we'd let you know when it come in and schedule a future appointment for the installation.
[04:10.66-04:14.47] Agent: And just taking a look here to see what other information needed there.
[04:14.50-04:15.91] Agent: My apologies for the wait.
[04:16.30-04:17.31] Customer: Thatnd s fine.
[04:19.54-04:24.88] Agent: Aside from [PHONE_NUMBER], did you have an alternate phone number you wanted to list as well?
[04:25.30-04:26.53] Customer: No, that's my cell phone.
[04:26.59-04:28.44] Customer: That's the best way to get a hold of me.
[04:29.74-04:34.24] Agent: All right. And would there be any gate codes or any kind of special instructions for the [OCCUPATION]?
[04:34.54-04:35.27] Customer: N.O.P.
[04:37.30-04:39.75] Agent: all right. Well, I do want to thank you for calling [ORGANIZATION], [ORGANIZATION].
[04:39.82-04:43.27] Agent: As a reminder, we're available to assist with all of your flat glass needs.
[04:43.89-04:46.09] Agent: I'm going to get that to my [OCCUPATION] immediately.
[04:46.15-04:51.44] Agent: He should be able to give you a call back here very shortly and let you know exactly the ETA for [OCCUPATION].
[04:52.01-04:53.95] Customer: Okay, sounds great. Thank you.
[04:54.95-04:57.30] Agent: You're very welcome. I hope you have a better rest of your day.
[04:57.60-04:58.56] Customer: Thank you. You too.
[04:58.66-04:59.30] Agent: Bye.","[ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. You have reached us after hours. If you have a [INJURY] [INJURY] emergency and would like to be connected to our after hours national call center, press [PHONE_NUMBER]. If this is not an emergency, you can call us back Monday through Friday. All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORG","[ORGANIZATION] [ORGANIZATION]. Fixing your pains in [LOCATION] [LOCATION] since [DATE_INTERVAL]. You have reached us after hours. If you have a [INJURY] [INJURY] emergency and would like to be connected to our after hours national call center, press [PHONE_NUMBER]. If this is not an emergency, you can call us back Monday through Friday. All calls are recorded for quality and training purposes. Thank you for calling [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Yes, I was calling to see if I could get a board up. Done. Ab board. Understood. Well, we can certainly help you out with that. What's the zip code for the location there, please? [LOCATION]. [LOCATION]. Thank you. And that's [LOCATION]. Yes. And may I have your name please? My name is [PERSON_NAME] [PERSON_NAME]. That's [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and then [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Correct. Thank you. And were you with a company? Yeah, it's with [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Correct. Thank you, ma'am. I do show a phone number, is that correct? That is correct. Perfect. Thank you. And were you a previous customer of ours? Yeah, we've used you guys for [DURATION] [DURATION]. There should be an account. Okay, awesome. And I'll make a note here what was just an email address for you so I can make sure they have it on hand as well. Please. It is my first name that was first name period, last name [PERSON_NAME]. Correct. Thank you, ma'am. And the window that's need to be boarded up is that there're on the on business. Correct. There's two of them that are under my name. The one that I'm looking for assistance AT is at [LOCATION] [LOCATION] and [ORGANIZATION]. [LOCATION] [LOCATION]. And is that [LOCATION] [LOCATION] [LOCATION], [LOCATION]? It's just [LOCATION]. It isway. Okay, understood. And the glass that was need to be boarded up, is that for like a commercial door or a window? Is it double or single thing? From what I haven'tved on site, but from what I've been told from the [OCCUPATION] [OCCUPATION], it'the front. It's the front door. Commercial door. Understood. Yeah, we just had it replaced like less than [DURATION] [DURATION] ago. [DATE] was when the glass was put in. So they should build the measurements. Replaced [DATE] [DATE], you had said? Yep. That's very frustrating. I'm sorry to hear that. It's business and we do have, let me see here, a $[MONEY_AMOUNT] minimum emergency fee which does include one board plus the cost of the service materials. This does not include the glass. And then if we have the glass that like we're able to replace it right then and there. Otherwise we'd let you know when it come in and schedule a future appointment for the installation. And just taking a look here to see what other information needed there. My apologies for the wait. Thatnd s fine. Aside from [PHONE_NUMBER], did you have an alternate phone number you wanted to list as well? No, that's my cell phone. That's the best way to get a hold of me. All right. And would there be any gate codes or any kind of special instructions for the [OCCUPATION]? N.O.P. all right. Well, I do want to thank you for calling [ORGANIZATION], [ORGANIZATION]. As a reminder, we're available to assist with all of your flat glass needs. I'm going to get that to my [OCCUPATION] immediately. He should be able to give you a call back here very shortly and let you know exactly the ETA for [OCCUPATION]. Okay, sounds great. Thank you. You're very welcome. I hope you have a better rest of your day. Thank you. You too. Bye."
217,2667,c391e8ac976641318c1ec79089426fda,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/c391e8ac976641318c1ec79089426fda_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.92052203,0.9205220628683694,263.0,509,509,1.935361216730038,58,6,"[DATE], [DURATION], [LOCATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,87.97,54,20,16,18,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.97-00:05.28] IVR/System: This call may be monitored or recorded for quality assurance or training purposes.
[00:06.21-00:08.78] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:08.94-00:16.27] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style.
[00:16.66-00:19.04] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:19.09-00:20.20] Agent: This is [PERSON_NAME].
[00:22.38-00:24.72] Customer: Oh, good morning. Good morning, [PERSON_NAME].
[00:24.89-00:33.90] Customer: I'm just calling because I am interested in a quote for replace the foggy glasses in some of my windows and two doors.
[00:35.35-00:38.45] Agent: Okay. Is this for your home or is this for a business?
[00:38.95-00:40.17] Customer: It's my home.
[00:41.40-00:44.09] Agent: Okay, we can definitely do that for you.
[00:44.72-00:46.30] Agent: Your first and last name?
[00:47.08-00:51.19] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[00:51.33-00:54.53] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[00:56.19-00:57.88] Agent: and Your home address?
[01:00.10-01:08.98] Customer: [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION].
[01:09.04-01:11.44] Customer: [LOCATION] [LOCATION].
[01:12.75-01:15.48] Agent: Okay, and the next phone number for you?
[01:31.61-01:32.47] Agent: Okay,
[01:40.14-01:43.44] Agent: and you said two doors and how many goes?
[01:45.78-01:52.32] Customer: I. I think pretty sure it's about four, but I'm going toa check.
[01:52.52-01:54.35] Customer: Maybe I have another one.
[01:54.49-01:56.53] Customer: One is a broken glass.
[01:59.00-01:59.86] Agent: Okay,
[02:03.64-02:04.89] Agent: where located?
[02:09.12-02:17.78] Customer: The doors are in the garage, one in the back, another one in the front, and the windows is in my main area.
[02:21.62-02:25.62] Agent: Just one moment. I'm going to take a look at the schedule to let you know my first availability.
[02:25.72-02:28.75] Customer: Okay. Okay. Thank you so much.
[02:30.29-02:32.83] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[02:32.98-02:40.85] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[02:41.03-02:43.22] IVR/System: Most can be installed in a single day.
[02:43.34-02:46.64] IVR/System: Or update your entry doors with elegant decorative glass.
[02:46.73-02:49.89] IVR/System: Choosing from an amazing selection of glass patterns and finishes.
[02:50.07-02:53.31] IVR/System: We can also change the look of any room with a mirrored wall.
[02:53.38-02:56.56] IVR/System: Or protect your furniture with custom glass tops.
[03:03.53-03:07.53] IVR/System: With [ORGANIZATION]. You'll always know the price upfnt before we start.
[03:07.69-03:11.55] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[03:11.66-03:15.72] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[03:15.81-03:20.77] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[03:20.87-03:28.44] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks.
[03:29.97-03:37.16] IVR/System: [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective energy.
[03:39.01-03:40.33] IVR/System: Thank you so much for holding Ms.
[03:40.35-03:42.26] Agent: [PERSON_NAME] so I can get you scheduled.
[03:42.32-03:47.97] Agent: My first availability will be [DATE], [DATE] [DATE] in between a [TIME] and [TIME] arrival trial.
[03:48.01-03:49.28] Agent: Will that work for you?
[03:50.97-03:52.59] Customer: Between [TIME] and what?
[03:53.78-03:56.16] Customer: Between [TIME] and [TIME]?
[03:56.81-04:00.68] Agent: Okay, that's fine. So you say [DATE] [DATE]?
[04:02.34-04:07.15] Agent: Yes ma'am. And he will provide you with a courtesy call when he's in ro to your home.
[04:07.30-04:10.97] Agent: It's usually about [DURATION] [DURATION] [DURATION] [DURATION] out to narrow down that time frame.
[04:11.01-04:14.46] Agent: Okay? Okay, perfect. Thank you very much.
[04:15.59-04:17.12] Agent: Not a problem. You have a wonderful day.
[04:17.14-04:18.69] Agent: We'll see you on the [DATE].
[04:19.24-04:20.25] Customer: You too. Thank you.
[04:20.28-04:20.43] Customer: Bye.","This call may be monitored or recorded for quality assurance or training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Oh, good morning. Good morning, [PERSON_NAME]. I'm just calling because I am interested in a quote for replace the foggy glasses in so","This call may be monitored or recorded for quality assurance or training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Oh, good morning. Good morning, [PERSON_NAME]. I'm just calling because I am interested in a quote for replace the foggy glasses in some of my windows and two doors. Okay. Is this for your home or is this for a business? It's my home. Okay, we can definitely do that for you. Your first and last name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and Your home address? [LOCATION] [LOCATION] [LOCATION]. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION]. [LOCATION] [LOCATION]. Okay, and the next phone number for you? Okay, and you said two doors and how many goes? I. I think pretty sure it's about four, but I'm going toa check. Maybe I have another one. One is a broken glass. Okay, where located? The doors are in the garage, one in the back, another one in the front, and the windows is in my main area. Just one moment. I'm going to take a look at the schedule to let you know my first availability. Okay. Okay. Thank you so much. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes. We can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops. With [ORGANIZATION]. You'll always know the price upfnt before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurement plan so your business is ready before glass breaks. [ORGANIZATION] provides a wide range of specialty commercial glass, fire rated, bullet resistant, reflective energy. Thank you so much for holding Ms. [PERSON_NAME] so I can get you scheduled. My first availability will be [DATE], [DATE] [DATE] in between a [TIME] and [TIME] arrival trial. Will that work for you? Between [TIME] and what? Between [TIME] and [TIME]? Okay, that's fine. So you say [DATE] [DATE]? Yes ma'am. And he will provide you with a courtesy call when he's in ro to your home. It's usually about [DURATION] [DURATION] [DURATION] [DURATION] out to narrow down that time frame. Okay? Okay, perfect. Thank you very much. Not a problem. You have a wonderful day. We'll see you on the [DATE]. You too. Thank you. Bye."
218,3057,ed7c787c8c594156befaf9f68c086b5b,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ed7c787c8c594156befaf9f68c086b5b_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9110897,0.91108972303207,388.0,686,686,1.768041237113402,35,7,"[LOCATION], [MEDICAL_PROCESS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.958,60,29,28,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.90-00:11.99] IVR/System: Thank you for calling [ORGANIZATION], where we really do fix your pains for [MEDICAL_PROCESS] service for home and business service, for existing orders.
[00:22.05-00:23.71] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:23.74-00:24.84] IVR/System: How can I help you?
[00:25.52-00:27.14] Agent: Hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION].
[00:27.19-00:30.21] Customer: I think you called earlier and then the phone got disconnected.
[00:30.71-00:38.80] Customer: Yeah, the boss had me call from his phone and it ran out of battery, so he just gave me your number to give you a call back.
[00:38.84-00:39.73] Customer: So that's kind of crazy.
[00:39.76-00:41.04] Customer: You just called as soon as he was.
[00:41.06-00:42.17] Customer: Give me that number.
[00:42.36-00:47.81] Agent: All right, so can you tell me a little bit about
[00:49.08-00:50.80] Agent: what the address is, what the issue is?
[00:50.84-00:54.03] Agent: Is it something that we've been working on or is it new?
[00:54.98-00:58.04] Customer: Okay, so there's like three I messaged him about.
[00:58.09-01:01.76] Customer: So the main one right now is [LOCATION] [LOCATION].
[01:02.05-01:04.32] Customer: He was going to send somebody out there today.
[01:04.37-01:05.16] Customer: He said
[01:06.94-01:08.44] Customer: you have that address
[01:09.89-01:10.64] Customer: and
[01:13.86-01:16.64] Customer: you said [LOCATION]. [LOCATION] [LOCATION].
[01:17.69-01:20.67] Customer: Yeah, just [LOCATION]. [TIME] independent.
[01:21.09-01:24.83] Agent: Okay, let me take a look.
[01:36.78-01:39.16] Agent: Sorry, I'm just looking in my system to.
[01:41.69-01:44.28] Agent: To see if we have something for that one.
[01:46.36-01:47.22] Agent: Okay.
[01:51.84-01:55.64] Agent: All right. And you said we'd have somebody go out there today.
[01:55.74-01:57.34] Agent: I guess that's what he told you.
[01:57.77-02:01.42] Customer: Yeah, but he didn't tell me a time he was in the chat and call me back.
[02:02.05-02:05.23] Agent: Okay. Yeah, he just walked out.
[02:05.36-02:10.60] Agent: Let me see if I can grab him and figure out what time that would be for us to come out there.
[02:10.72-02:12.94] Agent: And then can I put you on a brief hold?
[02:13.54-02:16.28] Customer: Yeah, then I can tell you about the other two as well.
[02:16.47-02:17.81] Agent: Okay. All right.
[03:21.93-03:31.54] Agent: All right, so I just talked with the owner about this one, and he let me know that our main [OCCUPATION] that we send out on all of our measurements actually just ended up sick.
[03:31.73-03:35.71] Agent: So he's hoping for tomorrow for the [LOCATION] [LOCATION].
[03:36.60-03:40.99] Agent: Okay, I just need the heads up so I can let the homeowner now.
[03:41.41-03:51.69] Agent: Yeah, absolutely. I will make sure it's on my list as soon as I get in tomorrow to figure out if we can make it out there, them what time, and then I'll be able to give you a call and let you know
[03:53.00-03:54.62] Agent: the owner. Give me your number.
[03:56.44-03:59.09] Customer: [PHONE_NUMBER]. Is that the number I should call tomorrow?
[03:59.72-04:00.46] Customer: Yes.
[04:08.03-04:11.41] Agent: All right, and then for the other ones,
[04:12.84-04:20.25] Customer: the address is [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[04:39.50-04:44.96] Agent: All right, it looks like the owner was taking a look at this one and you're just needing an update.
[04:45.93-04:48.70] Customer: Yes. Okay. Needs update.
[04:50.56-05:02.99] Agent: The owner took a phone call in the other room, so I'll get him to figure out where we're at on all these jobs and Then what was the third job that we needed an ETA or an update for?
[05:03.64-05:05.64] Customer: Yeah, so I don't think I've sent him this address.
[05:05.66-05:09.23] Customer: I just sent him a picture of the window beating.
[05:09.93-05:21.31] Customer: The address ON that is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[05:23.73-05:26.94] Agent: You said it was just like glazing bead or vinyl beadating?
[05:27.44-05:28.19] Customer: Yes,
[05:29.56-05:31.35] Customer: on like two or three windows.
[05:36.32-05:44.57] Agent: Okay, I can look and see if you put any information in for that one or if that's something that we're going to to make a new one for.
[05:45.19-05:47.18] Agent: Okay, let me take a look.
[05:53.07-06:04.42] Agent: Yeah, it looks like we don't have that one in our system, so I'll go ahead and make a new one for it and then get an idea from [PERSON_NAME] when we have availability to go out and take a look at that and get that done.
[06:05.04-06:05.94] Customer: Perfect.
[06:09.13-06:15.09] Agent: All right, so I'll follow up with you on that same number that I had from earlier, just to let you know.
[06:15.27-06:22.78] Agent: I'm not sure if it'll be today if I will be able to give you an update, but I'll make sure at least by tomorrow we let you know.
[06:22.80-06:24.15] Customer: Okay, that sounds good.
[06:24.34-06:25.54] Agent: All right, thank you all.
[06:25.64-06:26.68] Customer: Thank you so much.
[06:27.13-06:27.57] Customer: No problem.","Thank you for calling [ORGANIZATION], where we really do fix your pains for [MEDICAL_PROCESS] service for home and business service, for existing orders. Thank you for calling [ORGANIZATION] [ORGANIZATION]. How can I help you? Hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION]. I think you called earlier and then the phone got disconnected. Yeah, the boss had me call from his phone and it ran out of battery, so he just gave me your number to give you a call back. So that's kind of craz","Thank you for calling [ORGANIZATION], where we really do fix your pains for [MEDICAL_PROCESS] service for home and business service, for existing orders. Thank you for calling [ORGANIZATION] [ORGANIZATION]. How can I help you? Hi, this is [PERSON_NAME] with [ORGANIZATION] [ORGANIZATION]. I think you called earlier and then the phone got disconnected. Yeah, the boss had me call from his phone and it ran out of battery, so he just gave me your number to give you a call back. So that's kind of crazy. You just called as soon as he was. Give me that number. All right, so can you tell me a little bit about what the address is, what the issue is? Is it something that we've been working on or is it new? Okay, so there's like three I messaged him about. So the main one right now is [LOCATION] [LOCATION]. He was going to send somebody out there today. He said you have that address and you said [LOCATION]. [LOCATION] [LOCATION]. Yeah, just [LOCATION]. [TIME] independent. Okay, let me take a look. Sorry, I'm just looking in my system to. To see if we have something for that one. Okay. All right. And you said we'd have somebody go out there today. I guess that's what he told you. Yeah, but he didn't tell me a time he was in the chat and call me back. Okay. Yeah, he just walked out. Let me see if I can grab him and figure out what time that would be for us to come out there. And then can I put you on a brief hold? Yeah, then I can tell you about the other two as well. Okay. All right. All right, so I just talked with the owner about this one, and he let me know that our main [OCCUPATION] that we send out on all of our measurements actually just ended up sick. So he's hoping for tomorrow for the [LOCATION] [LOCATION]. Okay, I just need the heads up so I can let the homeowner now. Yeah, absolutely. I will make sure it's on my list as soon as I get in tomorrow to figure out if we can make it out there, them what time, and then I'll be able to give you a call and let you know the owner. Give me your number. [PHONE_NUMBER]. Is that the number I should call tomorrow? Yes. All right, and then for the other ones, the address is [LOCATION] [LOCATION] [LOCATION] [LOCATION]. All right, it looks like the owner was taking a look at this one and you're just needing an update. Yes. Okay. Needs update. The owner took a phone call in the other room, so I'll get him to figure out where we're at on all these jobs and Then what was the third job that we needed an ETA or an update for? Yeah, so I don't think I've sent him this address. I just sent him a picture of the window beating. The address ON that is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. You said it was just like glazing bead or vinyl beadating? Yes, on like two or three windows. Okay, I can look and see if you put any information in for that one or if that's something that we're going to to make a new one for. Okay, let me take a look. Yeah, it looks like we don't have that one in our system, so I'll go ahead and make a new one for it and then get an idea from [PERSON_NAME] when we have availability to go out and take a look at that and get that done. Perfect. All right, so I'll follow up with you on that same number that I had from earlier, just to let you know. I'm not sure if it'll be today if I will be able to give you an update, but I'll make sure at least by tomorrow we let you know. Okay, that sounds good. All right, thank you all. Thank you so much. No problem."
219,352,20211118-105450_2108535600,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211118-105450_2108535600-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.89940494,0.8994049425287356,457.0,1131,1131,2.474835886214442,94,11,"[ACCOUNT_NUMBER], [DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.958,105,75,30,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:21.89-00:24.32] Agent: Great. [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you?
[00:24.73-00:26.30] Agent: Hello ma'am, this is [PERSON_NAME] again.
[00:26.40-00:32.03] Agent: Sorry for that last time the call was being transferred to the [ORGANIZATION] [ORGANIZATION] but the call was dropped.
[00:32.42-00:33.67] Agent: So. Just a minute.
[00:33.81-00:36.72] Agent: I'm transferring you a call to the confirmation or right, ma'am.
[00:38.14-00:40.30] Agent: Okay. All right, just be on the line, ma'am.
[00:40.32-00:41.56] Agent: It will just take a second.
[00:46.22-00:51.41] Agent: Hello? Yes, hello. Hey, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:51.46-00:52.52] Agent: How are you doing?
[00:53.02-00:54.27] Customer: Good, how are you?
[00:54.45-00:56.12] Customer: I'm also fine, thanks for asking.
[00:56.15-00:58.18] Agent: I really apologize to give you a call again.
[00:58.26-01:01.47] Agent: This call is just for the confirmation of the order you just been through.
[01:01.66-01:06.12] Agent: Basically you schedule the appointment for [DATE] [DATE] [DATE] between [DATE] before.
[01:06.17-01:06.75] Agent: Right.
[01:08.14-01:10.17] Agent: And this is for the business, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[01:10.22-01:14.31] Agent: And I believe I'm talking with [PERSON_NAME] [PERSON_NAME], the authorized [OCCUPATION] for the business.
[01:14.50-01:16.29] Agent: Yes. Perfect. So M.
[01:16.31-01:19.32] Agent: [PERSON_NAME], you do have the Internet account with [ORGANIZATION] right now.
[01:19.41-01:26.09] Agent: Right now we are just going to upgrade your existing Internet to this news speed of 1000 by 1000 Mbps.
[01:26.22-01:30.57] Agent: Your new discounted bill will just be $[MONEY_AMOUNT] per [DURATION] for the next [DURATION] [DURATION].
[01:30.68-01:33.08] Agent: And you can keep the same price as long as you want.
[01:33.11-01:39.21] Agent: Okay? Okay. And you will be also receiving $[MONEY_AMOUNT] of ether VC car from [ORGANIZATION].
[01:39.24-01:41.98] Agent: That will going to compensate the $[MONEY_AMOUNT] taxh charges.
[01:42.11-01:47.39] Agent: Just to make sure you guys are on the sale like you guys are not pay a single peny for the [OCCUPATION] to visit your business.
[01:47.41-01:58.17] Agent: Okay? Okay. And just to confirm the address that is [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] with a zip cod [LOCATION], right?
[01:58.47-02:02.64] Agent: Right. Perfect. And I got your email as well.
[02:02.67-02:05.38] Agent: That is [EMAIL_ADDRESS].
[02:06.67-02:09.50] Agent: [EMAIL_ADDRESS], right? Yes. Perfect.
[02:09.55-02:13.03] Agent: So ma'am, right now you do have Another account with [ORGANIZATION].
[02:13.16-02:18.13] Agent: Would you mind to provide me the other account number so I can proceed with the upgradeation for the second one as well?
[02:18.47-02:21.12] Customer: I don't have the account number Hu.
[02:21.24-02:27.30] Agent: Right now I got the account number that is [ACCOUNT_NUMBER] for the business name [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:27.35-02:32.65] Agent: Located [LOCATION] [LOCATION], [LOCATION] [LOCATION] with the ZIP [LOCATION] [LOCATION].
[02:32.82-02:34.56] Agent: That's your second address, right?
[02:34.75-02:39.32] Agent: Yes. Perfect. So are you able to make the CHS for the second account as well?
[02:39.35-02:43.44] Agent: We can provide you the same bills for both of your locations.
[02:44.31-02:48.99] Agent: Can I? What? You will be having Internet upgrades on both of your accounts.
[02:49.13-02:52.60] Agent: On this account you will be getting 1000 by 1000 5iber.
[02:52.75-02:59.52] Agent: And on the second account you will be having high speed of [MONEY_AMOUNT] by 20Mbps.
[02:59.62-03:06.66] Agent: Your new discount with will for that Account will be $[MONEY_AMOUNT] for this account will be $[MONEY_AMOUNT] for the next [DURATION] [DURATION].
[03:06.79-03:10.24] Customer: Okay. No, I'm not changing anything for the [LOCATION] office.
[03:10.42-03:11.44] Agent: Okay, not a problem.
[03:11.51-03:15.18] Agent: So do you have to call for any other person for that application?
[03:17.44-03:19.89] Customer: No. Okay, not a problem.
[03:19.96-03:22.42] Agent: So we are proceeding with this location.
[03:22.47-03:28.95] Agent: That is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] in [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[03:29.05-03:30.29] Agent: Can we go with that?
[03:30.72-03:40.69] Agent: Yes. Perfect. So if you don't mind, can you ask for the account number for this Internet that you're using on [LOCATION] [LOCATION] [LOCATION]?
[03:41.00-03:42.87] Agent: By any chance, do you have that?
[03:43.05-03:44.22] Customer: No, I do not.
[03:45.00-03:46.10] Agent: Okay, I got it.
[03:46.19-03:59.16] Agent: So ma'am, everything is good from my side and in the end I just need a permission to place out this order for you for the upgradation for existing Internet to the fiber high speed 1000 by 1000.
[03:59.62-04:05.15] Agent: So do you have a permission to apply the discounts and send out other [OCCUPATION] on this location for you?
[04:05.34-04:11.74] Agent: Yes. Perfect. So ma'am, when the [OCCUPATION] are coming, they will be just installing a free of cost modem for you.
[04:11.78-04:17.69] Agent: Replacing your new like existing model with the new one that will support the high speed of 1000 by 1000.
[04:17.77-04:22.43] Agent: Okay. Okay. So please note down the [OCCUPATION] passcode as well.
[04:22.47-04:24.73] Agent: The last [DURATION] [DURATION] [DURATION] of your main phone line.
[04:24.88-04:26.69] Agent: [PASSWORD].
[04:27.95-04:32.96] Agent: Okay, perfect. So that's all from my side.
[04:33.14-04:33.85] Agent: And
[04:36.99-04:45.59] Agent: if have you have any kind of like chance to go towards the modem for the Internet, there will be the account number written on the modom like a bn number.
[04:45.65-04:47.37] Agent: Business account number for the Internet.
[04:49.69-04:55.23] Agent: That will help me to upgrade your existing one as soon as possible in the next [DURATION] [DURATION] as well.
[04:56.69-04:59.02] Agent: I need to supply the number.
[04:59.76-05:04.87] Customer: No, no, no. I'm talking about the Internet account number that will be starting with 1, 2 or 3.
[05:05.20-05:10.26] Customer: That, that just like I told you about the second account number.
[05:10.37-05:14.15] Customer: Just like that number like [PHONE_NUMBER].
[05:14.20-05:16.41] Customer: This is the account number for the second location.
[05:16.56-05:20.96] Customer: I need the account number for this location as well because it's not showing up in my system.
[05:21.38-05:24.40] Agent: Okay, can you please provide me that?
[05:24.99-05:26.88] Customer: I don't have the account number, but I.
[05:26.91-05:28.93] Customer: Can I give you a call back?
[05:29.26-05:42.49] Customer: Sure. My callack number will be [PHONE_NUMBER]
[05:44.69-05:46.31] Customer: with extension [PHONE_NUMBER].
[05:48.17-05:52.38] Customer: And you can ask for [PERSON_NAME] and I will be there to pick up your call.
[05:53.12-05:58.30] Agent: And ma'am, right now you are sure that you are using [ORGANIZATION] Internet for this location?
[05:58.37-06:02.58] Agent: Right? For the [LOCATION] [LOCATION] location?
[06:03.29-06:06.26] Customer: Yes. [LOCATION] [LOCATION] [LOCATION].
[06:07.00-06:09.31] Customer: I think so. But on that [MONEY_AMOUNT] sure.
[06:09.70-06:14.23] Agent: Because for your second account I do have your information for the account.
[06:14.29-06:17.86] Agent: But for this account I did not have any information about your Internet.
[06:17.96-06:22.33] Agent: So if you please confirm that SO will be like proceeding with the upgradeation.
[06:22.46-06:24.93] Agent: Otherwise we will be proceeding with the new installation.
[06:25.87-06:26.69] Customer: Okay,
[06:27.94-06:29.28] Customer: I will have to call you back.
[06:29.31-06:31.47] Customer: I can't perect. Perfect.
[06:31.57-06:40.35] Agent: I'm putting. Yes, I'm putting this appointment on hold for right now and can you give me a call like today?
[06:41.29-06:45.29] Agent: Yes. Perfect. So by the way, can you ask one more thing?
[06:45.32-06:48.14] Agent: Why you are not going for the upgradeation for your second account?
[06:48.88-06:50.14] Customer: Because we don't want it
[06:51.40-06:59.14] Agent: Right now I see that you are using 15 megabits in the high pricing like the pricing of [MONEY_AMOUNT] per [DURATION] on that application.
[06:59.73-07:01.73] Agent: And you do have phone lines as well.
[07:01.76-07:02.35] Customer: Right.
[07:04.14-07:08.60] Agent: But you guys are paying like two separate bills for your phones and the Internet on that location.
[07:08.63-07:10.53] Customer: I'm not doing anything for this location right now.
[07:10.58-07:11.96] Customer: So it's a no.
[07:12.46-07:13.67] Agent: Okay, okay, not a problem.
[07:13.73-07:15.52] Customer: Just give me a call for this location.
[07:15.71-07:17.88] Customer: We are going for the upgradeation for that as well.
[07:17.91-07:20.79] Agent: Okay. Okay. Thank you so much Ms.
[07:20.81-07:23.13] Customer: [PERSON_NAME]. I'm waiting for a call and then we can proceed.
[07:23.18-07:25.74] Customer: Otherwise I'm not able to proceed with that.
[07:25.92-07:28.29] Agent: Okay, perfect. Thank you.
[07:28.71-07:29.31] Customer: Right. Thank you.","Great. [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? Hello ma'am, this is [PERSON_NAME] again. Sorry for that last time the call was being transferred to the [ORGANIZATION] [ORGANIZATION] but the call was dropped. So. Just a minute. I'm transferring you a call to the confirmation or right, ma'am. Okay. All right, just be on the line, ma'am. It will just take a second. Hello? Yes, hello. Hey, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How ","Great. [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME], how can I help you? Hello ma'am, this is [PERSON_NAME] again. Sorry for that last time the call was being transferred to the [ORGANIZATION] [ORGANIZATION] but the call was dropped. So. Just a minute. I'm transferring you a call to the confirmation or right, ma'am. Okay. All right, just be on the line, ma'am. It will just take a second. Hello? Yes, hello. Hey, this is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. How are you doing? Good, how are you? I'm also fine, thanks for asking. I really apologize to give you a call again. This call is just for the confirmation of the order you just been through. Basically you schedule the appointment for [DATE] [DATE] [DATE] between [DATE] before. Right. And this is for the business, [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And I believe I'm talking with [PERSON_NAME] [PERSON_NAME], the authorized [OCCUPATION] for the business. Yes. Perfect. So M. [PERSON_NAME], you do have the Internet account with [ORGANIZATION] right now. Right now we are just going to upgrade your existing Internet to this news speed of 1000 by 1000 Mbps. Your new discounted bill will just be $[MONEY_AMOUNT] per [DURATION] for the next [DURATION] [DURATION]. And you can keep the same price as long as you want. Okay? Okay. And you will be also receiving $[MONEY_AMOUNT] of ether VC car from [ORGANIZATION]. That will going to compensate the $[MONEY_AMOUNT] taxh charges. Just to make sure you guys are on the sale like you guys are not pay a single peny for the [OCCUPATION] to visit your business. Okay? Okay. And just to confirm the address that is [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] with a zip cod [LOCATION], right? Right. Perfect. And I got your email as well. That is [EMAIL_ADDRESS]. [EMAIL_ADDRESS], right? Yes. Perfect. So ma'am, right now you do have Another account with [ORGANIZATION]. Would you mind to provide me the other account number so I can proceed with the upgradeation for the second one as well? I don't have the account number Hu. Right now I got the account number that is [ACCOUNT_NUMBER] for the business name [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Located [LOCATION] [LOCATION], [LOCATION] [LOCATION] with the ZIP [LOCATION] [LOCATION]. That's your second address, right? Yes. Perfect. So are you able to make the CHS for the second account as well? We can provide you the same bills for both of your locations. Can I? What? You will be having Internet upgrades on both of your accounts. On this account you will be getting 1000 by 1000 5iber. And on the second account you will be having high speed of [MONEY_AMOUNT] by 20Mbps. Your new discount with will for that Account will be $[MONEY_AMOUNT] for this account will be $[MONEY_AMOUNT] for the next [DURATION] [DURATION]. Okay. No, I'm not changing anything for the [LOCATION] office. Okay, not a problem. So do you have to call for any other person for that application? No. Okay, not a problem. So we are proceeding with this location. That is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] in [LOCATION] [LOCATION], [LOCATION] [LOCATION]. Can we go with that? Yes. Perfect. So if you don't mind, can you ask for the account number for this Internet that you're using on [LOCATION] [LOCATION] [LOCATION]? By any chance, do you have that? No, I do not. Okay, I got it. So ma'am, everything is good from my side and in the end I just need a permission to place out this order for you for the upgradation for existing Internet to the fiber high speed 1000 by 1000. So do you have a permission to apply the discounts and send out other [OCCUPATION] on this location for you? Yes. Perfect. So ma'am, when the [OCCUPATION] are coming, they will be just installing a free of cost modem for you. Replacing your new like existing model with the new one that will support the high speed of 1000 by 1000. Okay. Okay. So please note down the [OCCUPATION] passcode as well. The last [DURATION] [DURATION] [DURATION] of your main phone line. [PASSWORD]. Okay, perfect. So that's all from my side. And if have you have any kind of like chance to go towards the modem for the Internet, there will be the account number written on the modom like a bn number. Business account number for the Internet. That will help me to upgrade your existing one as soon as possible in the next [DURATION] [DURATION] as well. I need to supply the number. No, no, no. I'm talking about the Internet account number that will be starting with 1, 2 or 3. That, that just like I told you about the second account number. Just like that number like [PHONE_NUMBER]. This is the account number for the second location. I need the account number for this location as well because it's not showing up in my system. Okay, can you please provide me that? I don't have the account number, but I. Can I give you a call back? Sure. My callack number will be [PHONE_NUMBER] with extension [PHONE_NUMBER]. And you can ask for [PERSON_NAME] and I will be there to pick up your call. And ma'am, right now you are sure that you are using [ORGANIZATION] Internet for this location? Right? For the [LOCATION] [LOCATION] location? Yes. [LOCATION] [LOCATION] [LOCATION]. I think so. But on that [MONEY_AMOUNT] sure. Because for your second account I do have your information for the account. But for this account I did not have any information about your Internet. So if you please confirm that SO will be like proceeding with the upgradeation. Otherwise we will be proceeding with the new installation. Okay, I will have to call you back. I can't perect. Perfect. I'm putting. Yes, I'm putting this appointment on hold for right now and can you give me a call like today? Yes. Perfect. So by the way, can you ask one more thing? Why you are not going for the upgradeation for your second account? Because we don't want it Right now I see that you are using 15 megabits in the high pricing like the pricing of [MONEY_AMOUNT] per [DURATION] on that application. And you do have phone lines as well. Right. But you guys are paying like two separate bills for your phones and the Internet on that location. I'm not doing anything for this location right now. So it's a no. Okay, okay, not a problem. Just give me a call for this location. We are going for the upgradeation for that as well. Okay. Okay. Thank you so much Ms. [PERSON_NAME]. I'm waiting for a call and then we can proceed. Otherwise I'm not able to proceed with that. Okay, perfect. Thank you. Right. Thank you."
220,2075,US_TELECOM_100_AH_(148),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(148)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.89937425,0.8993742214257268,1163.0,2511,2511,2.159071367153912,198,14,"[CREDIT_CARD_CVV], [DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.956,219,147,63,8,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:14.89-00:20.19] Agent: Hello? Hello? Hello. Hi, Mr.
[00:20.22-00:22.51] Agent: [PERSON_NAME], this is [PERSON_NAME] calling from [ORGANIZATION].
[00:22.54-00:23.75] Agent: How are you doing today?
[00:24.57-00:25.83] Customer: No, this is not Mr.
[00:25.86-00:27.48] Agent: [PERSON_NAME], this is [PERSON_NAME].
[00:28.64-00:30.70] Agent: Hold. Sure.
[00:48.40-00:51.89] Agent: Hello? Hi, I'm talking to Mr.
[00:51.96-00:55.79] Customer: [PERSON_NAME]. [PERSON_NAME] speaking. Oay, Mr.
[00:55.82-00:57.28] Agent: [PERSON_NAME], I'm calling you.
[00:57.41-00:59.01] Agent: This is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:59.03-01:02.99] Agent: I'm calling you regarding your current [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] account that you have with us.
[01:03.14-01:12.88] Agent: And the reason they are reaching out to you today is to let you know that [ORGANIZATION] has placed fiber lines throughout your business premises and
[01:15.38-01:24.98] Agent: in [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] talk to you and set up an appointment for you for your [ORGANIZATION] services to be migrated to digital.
[01:25.12-01:32.91] Agent: And at that time your [MARITAL_STATUS] was [MEDICAL_CONDITION] so you didn't want to proceed with that order because you were busy.
[01:33.06-01:35.44] Agent: So I hope everything is good for now.
[01:36.14-01:38.00] Customer: Thanks for not too good now.
[01:39.06-01:44.12] Customer: I just soon had [OCCUPATION] myself and I'm recuperating from that right now.
[01:44.17-01:50.67] Customer: So I ain't getting tang it up in nothing until I get this myself back hit my health back.
[01:52.12-01:53.89] Agent: All right, sir, I understand.
[01:54.07-01:57.97] Agent: I understand that and I respect your concern.
[01:58.11-02:00.77] Agent: But the thing is that you won't be doing anything.
[02:00.81-02:06.91] Agent: The [OCCUPATION], if you allow us, the [OCCUPATION] will just come and you won't even have to be there.
[02:07.08-02:14.20] Agent: If you just allow us, we can just set up the whole thing and they'just do the work.
[02:14.26-02:17.22] Agent: You don't even need to be present there yourself.
[02:19.62-02:21.72] Agent: They are certified 18 [OCCUPATION].
[02:21.91-02:24.16] Agent: They'll do each and everything.
[02:24.47-02:40.72] Agent: It's just your [TIME] phone line will be migrated to digital and they are re going to install a new Internet which is for the backup of the phone line and which is going to reduce down your current bills to just a fixed total of $[MONEY_AMOUNT].
[02:43.88-02:46.75] Customer: Sorry, how much this going to cost?
[02:47.28-02:48.99] Agent: This is not going to cost you anything.
[02:49.08-02:50.59] Agent: It's completely on [ORGANIZATION].
[02:50.68-02:57.00] Agent: You don't have to bear any additional costs because if there's going to be any cost, it's going to be waved off.
[02:57.14-03:00.78] Agent: It'free installation completely on [ORGANIZATION].
[03:03.56-03:09.94] Agent: So there'be no money because charging, no, theres not going to be any additional cost.
[03:10.11-03:11.87] Agent: It's free of cost installation.
[03:12.05-03:21.22] Agent: And we have a slot available on the [DATE] [DATE] [DATE], which is the Monday after the next [DURATION].
[03:21.35-03:26.04] Agent: So if you want we can send out the take so they can do the work on that [DURATION].
[03:26.14-03:30.51] Agent: It won't take more than [DURATION] [DURATION] [DURATION] [DURATION] or [DURATION] [DURATION] at the most.
[03:30.68-03:37.38] Agent: And you personally don't have to be there as you are like you are recovering.
[03:37.50-03:38.16] Agent: So
[03:39.78-03:41.28] Agent: somebody has to let them in.
[03:41.37-03:44.63] Agent: So they can do the work and most of the work would be happening outside.
[03:44.74-03:58.84] Agent: They just have to come inside so they can install the new Internet modem which is going to be for the back of your phone line and to reduce down the bills to just $[MONEY_AMOUNT] fixed price for at least [DURATION] [DURATION].
[03:59.62-04:06.72] Customer: I understand that but I understand after all this done each [DURATION] I bill come in how much the bill going to be?
[04:06.84-04:08.64] Agent: Oh yes, that's what I'm telling you.
[04:08.74-04:12.47] Agent: Each [DURATION] your bill is going to be just $[MONEY_AMOUNT].
[04:12.63-04:17.97] Agent: This is going to be a price locked and it's not going to fluctuate, it's not going to go up or down.
[04:18.00-04:19.68] Agent: It's going to remain fixed.
[04:19.82-04:23.33] Agent: $[MONEY_AMOUNT] for your phone lines and the Internet.
[04:24.75-04:31.38] Customer: Okay, just $[MONEY_AMOUNT] as we like discussed earlier [DATE_INTERVAL] [DATE_INTERVAL].
[04:31.54-04:34.00] Customer: So [MONEY_AMOUNT] would be suitable for that.
[04:35.74-04:37.80] Customer: Yeah'll see if I can get bro [TIME]
[04:39.10-04:39.83] Customer: Also
[04:41.06-04:47.45] Agent: if you want to like at any point, if you want to postpone the date, you can give us a call back.
[04:47.50-04:49.52] Agent: You'll be having my callback number as well.
[04:49.65-04:56.24] Agent: So you can just postpone the date and you can select any [DURATION] of your convenience.
[04:56.36-05:01.81] Agent: So for now can we set it up on the [DATE] which is the Monday after next [DURATION]?
[05:02.68-05:04.30] Customer: Yeah, hold on, let me get up.
[05:05.44-05:06.18] Agent: Sure.
[06:29.50-06:30.85] Customer: Yes sir, I'm here.
[06:31.26-06:32.44] Customer: What's the number?
[06:33.70-06:55.90] Customer: My callback number? Yeah, it's [PHONE_NUMBER] yes and extension number is [PHONE_NUMBER].
[06:56.96-06:59.46] Customer: Extension number [PHONE_NUMBER]. Yes sir.
[07:02.12-07:03.62] Customer: You want me to repeat it?
[07:04.50-07:16.56] Customer: Yeah, it's [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER]
[07:18.11-07:23.18] Agent: and [DATE] would be the Monday after the next [DURATION].
[07:23.32-07:25.56] Agent: So would that work for you?
[07:31.58-07:33.37] Customer: [TIME]
[07:41.04-07:42.42] Customer: on the [DATE] [DATE] [DATE]?
[07:42.88-07:51.65] Customer: Yeah. Yes, we can send them in the afternoon from [TIME] to [TIME] because I got appointment in the morning then I can be over there
[07:53.83-07:55.81] Customer: sometime probably after [TIME] or [TIME].
[07:55.92-07:57.25] Customer: I could be over there.
[07:57.44-08:00.17] Agent: Okay, so I'll just select the time slot.
[08:00.24-08:08.20] Agent: [TIME], [TIME], [TIME]. Also if you had an appointment on that [DURATION] we can also do it on the Tuesday which is the [DATE].
[08:08.33-08:10.48] Customer: If you wantk
[08:12.42-08:14.28] Customer: I got a question I want to ask you.
[08:14.45-08:20.27] Agent: Sure, go ahead. On my personal phone, landline phone.
[08:21.01-08:26.75] Customer: How much would it cost me to get a unlimited minute and
[08:28.27-08:29.18] Unknown: ###acker
[08:31.83-08:34.21] Agent: you want unlimited what?
[08:34.24-08:39.86] Customer: I'm sorry my. On my home phone this ph here is the church room.
[08:40.63-08:41.98] Agent: You're talking about the.
[08:42.11-08:44.74] Customer: The number which is on which I'm calling you right now.
[08:44.79-08:50.37] Customer: [PHONE_NUMBER], right. That's my home phone.
[08:50.56-08:54.64] Agent: Yes. So you're asking about this number, Right.
[08:54.81-08:57.24] Agent: And this is a residential number, Right?
[08:58.34-09:03.35] Customer: The other number that you just gave me the information on, that's where the church.
[09:03.50-09:05.68] Customer: Yeah, I know. It's [PHONE_NUMBER].
[09:05.98-09:09.62] Customer: [PHONE_NUMBER], that's the number for the church, Right?
[09:09.77-09:17.08] Customer: Right, yeah. I'm talking about this particular line, this [PHONE_NUMBER] [PHONE_NUMBER].
[09:17.46-09:21.15] Agent: Okay. On this line you need what?
[09:21.62-09:27.45] Customer: I want to know how much ro cost me to get unlimited minutes and line back.
[09:28.38-09:30.57] Agent: Unlimited minutes and line back up?
[09:31.11-09:40.80] Agent: Yeah. Okay. The thing is that I just have to look it up because we deal with only the business accounts.
[09:42.83-09:47.41] Agent: Is this line registered with your business account or is this line.
[09:47.59-09:53.30] Customer: This line is like registered business account, [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[09:53.35-09:56.86] Agent: Right. Wa me I understand you there.
[09:57.84-10:03.74] Agent: Like, sir, this line is registered with the same business.
[10:03.83-10:08.72] Agent: Like if this line is restister with the church or is this restistered with your residential account?
[10:08.78-10:09.79] Customer: With your residential account.
[10:09.84-10:13.45] Customer: Like is it? No, this line not connected with the church.
[10:13.48-10:14.83] Customer: This is my home line.
[10:14.96-10:16.41] Customer: This is not connected with the church.
[10:16.51-10:27.78] Agent: So I just have to get back and get back to you on to this [TIME] because we deal with the business, only the business account.
[10:27.92-10:41.05] Agent: So for that I have to get back with you to tell you the pricing on that fund because I don't want to mislead you or tell you anything which I don't have a full knowledge of.
[10:41.18-10:47.03] Agent: So I'll definitely get back to you and tell you the rates for the line backup.
[10:47.08-10:48.86] Customer: Right. And unlimited minutes.
[10:49.03-10:52.51] Customer: Like you mean unlimited local long distance calling.
[10:52.55-10:57.26] Agent: Right, Right. Perfect. So I'll write it down.
[10:57.35-11:00.46] Agent: I'll certainly get back to you for that [TIME].
[11:00.55-11:05.41] Customer: But for this account, [MONEY_AMOUNT] would be good or [TIME] would be better?
[11:06.12-11:07.46] Customer: Yeah, that'd be good.
[11:07.64-11:10.49] Customer: [DATE]. Yeah. Okay.
[11:11.95-11:14.16] Customer: Okay. You would be available like after [TIME].
[11:15.11-11:17.26] Customer: After [TIME] or [TIME] somewhere around in there.
[11:17.44-11:20.14] Customer: Okay. After [TIME] or [TIME].
[11:20.32-11:23.77] Agent: So I'm telling. I'm like asking you once again.
[11:23.82-11:26.12] Agent: If you want, we can move it to the Tuesday as well.
[11:26.23-11:31.25] Agent: If you don't have any appointment on that [DURATION], no anything, I give you a call.
[11:32.97-11:35.64] Customer: So after [TIME] be available.
[11:35.76-11:38.82] Agent: They would be giving you a call before prior to their arrival.
[11:38.85-11:50.11] IVR/System: Okay. S. I just have to let you know this call is monitored and recorded for the quality assurance purposes and under federal privacy law, it is your right and our duty to protect your account confirmation.
[11:50.24-11:53.56] IVR/System: So I'm just going to confirm a few business details that I have for you.
[11:53.58-11:54.33] IVR/System: In front of me.
[11:54.43-11:55.75] IVR/System: Like the business name.
[11:55.92-12:07.09] IVR/System: It's [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] located at [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[12:07.24-12:10.03] IVR/System: That's right. Perfect. And I'm talking to Mr.
[12:10.15-12:15.20] IVR/System: [PERSON_NAME] [PERSON_NAME] and you are the authorized person to make decisions regarding this account.
[12:15.38-12:20.38] IVR/System: Right? Perfect. And sir, I also have your cell phone number with me.
[12:20.67-12:26.91] Agent: It's [PHONE_NUMBER]. That'right okay.
[12:27.01-12:34.14] Agent: Because the [OCCUPATION] can call you on either number you can pick up because we don't want them to turn back.
[12:34.27-12:40.88] Agent: So each and everything I'm saying you will be sending you in an email in the written form as well.
[12:40.96-12:43.31] Agent: So for that I just need your active email address.
[12:43.41-12:48.32] Agent: You're going to have that [LOCATION] email address.
[12:48.38-12:49.22] Agent: I'm sorry.
[12:50.96-13:00.55] Agent: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[13:01.50-13:04.91] Agent: That'lana [LOCATION] [LOCATION].
[13:07.22-13:11.20] Agent: I'm sorry sir, are you telling telling me an email address?
[13:11.62-13:13.05] Customer: I don't have an email.
[13:13.23-13:14.86] Agent: You don't have any email?
[13:15.04-13:18.41] Agent: No. Okay. All right, so
[13:20.27-13:29.89] Agent: just to give you a quick recap, Your [TIME] phone line which you have with the church, which is [PHONE_NUMBER].
[13:30.00-13:35.10] Agent: This phone line would be migrated from Copper to the business voice over ip.
[13:35.19-13:40.93] Agent: And with that we are going to install a new Internet of 25mb to back up the phone line.
[13:41.04-13:47.13] Agent: And your monthly bills would be a fixed total of $[MONEY_AMOUNT] for the phone lines and the Internet.
[13:48.50-14:02.50] Agent: I'm also going to generate a four digit security passord which is just for the verification purposes because on that [DURATION] they are going to give you a call just to make sure they are talking to the right person and coming to the right location.
[14:02.62-14:13.36] Agent: They are re going to ask you the four digit passcode which is going to be the last four digits of your main phone line for the business, which is [PASSWORD] [TIME].
[14:14.21-14:23.88] Agent: Okay, perfect. And you are also going to receive the instructions on how you can redeem the $[MONEY_AMOUNT] [ORGANIZATION] gift card which you're also going to send you.
[14:24.00-14:28.76] Agent: That is just to offset the $[MONEY_AMOUNT] [OCCUPATION] fee to make this process completely free for you.
[14:28.82-14:31.95] Agent: You don't have to pay anything to the [OCCUPATION] when they show it out.
[14:32.04-14:33.66] Customer: Oay. And the price?
[14:33.69-14:39.74] Agent: I already told you, it's just going to be $[MONEY_AMOUNT] price logk for your phone lines and Internet aner.
[14:39.88-14:46.56] Agent: Lastly, I just need your vebal approval to proceed with this order on your behalf.
[14:46.71-15:02.85] Agent: This only includes signing a letter of authorization which allows us to add these discounts to your account and to send out the [OCCUPATION] on the date and time that we have discussed on this call, which is the [DATE] [DATE] [DATE] between [TIME] to [TIME].
[15:02.94-15:04.84] Agent: So do I have your yes to proceed, Mr.
[15:04.87-15:08.27] Agent: [PERSON_NAME]? Yes. Perfect. Ms.
[15:08.30-15:11.10] Agent: [PERSON_NAME], I really appreciate your ability to cooperate.
[15:11.25-15:13.51] Agent: I'm going to transfer you to the [ORGANIZATION] [ORGANIZATION].
[15:13.62-15:15.54] Agent: They are re just going to make sure we are on the same page.
[15:15.56-15:17.02] Agent: Okay? Just stay on the line.
[15:17.12-15:18.24] Agent: And here you go.
[15:18.77-15:19.67] Agent: All right,
[15:25.13-15:26.36] Agent: thanks a lot for holding.
[15:26.45-15:29.17] Agent: This is [PERSON_NAME] with the [ORGANIZATION] [ORGANIZATION] of [ORGANIZATION].
[15:29.22-15:30.12] Agent: How do you do?
[15:30.50-15:32.78] Customer: I'm doing fine. Good to know.
[15:32.87-15:34.22] Agent: I won't take much more of your time.
[15:34.31-15:37.65] Agent: I will just quickly verify the details and make sure that we are on the same page.
[15:37.76-15:51.00] Agent: So this is for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION] with the zip code [LOCATION].
[15:51.06-15:55.51] Agent: Right? Right. Perfect. And I'm having the pleasure of speaking with Mr.
[15:55.55-15:59.75] Agent: [PERSON_NAME] [PERSON_NAME] today. And you are [TIME] of the [OCCUPATION] and authorized person of the.
[15:59.82-16:01.87] Agent: Of the. Right, Perfect.
[16:01.92-16:04.24] Agent: Yes. So let me give you a quick recap, sir.
[16:04.30-16:13.04] Agent: Right now you're using [TIME] phone line here with [ORGANIZATION] which we are trying to migrate to our fiber optic network to provide you with a better service and cheaper prices.
[16:13.22-16:26.25] Agent: So your services will be upgraded to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], in which you're going to enjoy free local and long distance calling along with 20 business calling features like call forwarding, blocking, recording, everything like that.
[16:26.37-16:31.08] Agent: On top of that you're going to receive a new Internet of 25 megabits, highest speed from [ORGANIZATION].
[16:31.18-16:33.64] Agent: Which is basically to back up the telephone line.
[16:33.70-16:36.02] Agent: But you can use it for your business purposes as well.
[16:36.05-16:43.09] Agent: Okay? Okay, perfect. Your total discounted bill will be reduced to just $[MONEY_AMOUNT] per [DURATION] only.
[16:43.12-16:45.62] Agent: Which is going to be a locked in price for your business.
[16:45.81-16:52.38] Agent: Also, the [OCCUPATION] will ask you for a four digit security code which is going to be the last four digits of your main phone line.
[16:53.38-16:57.47] Agent: [CREDIT_CARD_CVV]. Okay? Okay, perfect.
[16:57.65-17:00.62] Agent: And do not T have to pay a single [MONEY_AMOUNT] to the [OCCUPATION].
[17:00.72-17:03.53] Agent: Since we are making sure that the whole process is on us.
[17:03.66-17:09.79] Agent: You're compensating and offsetting the $[MONEY_AMOUNT] [OCCUPATION] charges for you by sending $[MONEY_AMOUNT] [ORGANIZATION] V Carard.
[17:09.89-17:15.58] Agent: The instructions on which will be sent [DURATION] [DURATION] after installation in an email and a letter on how you can redeem it.
[17:15.60-17:16.33] Agent: All right?
[17:17.55-17:23.01] Agent: Right, Perfect. I can see that you have not provided yet an email address.
[17:23.12-17:26.94] Agent: Can I know any good email address I can send you this information?
[17:28.92-17:29.66] Customer: Yes.
[17:31.72-17:33.70] Agent: What would be the best Email address.
[17:35.20-17:39.22] Agent: Say that again. Can I have your email address?
[17:39.37-17:40.79] Customer: I don't have an email.
[17:41.37-17:43.22] Agent: Is there any for the chch?
[17:44.18-17:45.04] Customer: It's by a church.
[17:45.07-17:46.03] Customer: We don't have an email.
[17:46.11-17:47.90] Agent: Not yet. Okay, no problem.
[17:48.03-17:53.44] Agent: [ORGANIZATION] will provide you with an email address as well where you will be able to see your [ORGANIZATION] account.
[17:54.03-17:58.79] Agent: So for now, sir, I just need your verbal authorization to place this order on your behalf.
[17:58.90-18:08.26] Agent: This includes signing a letter of authorization which allows us to add the discount and to send out the [OCCUPATION] on [DATE] [MONEY_AMOUNT] as discussed.
[18:08.36-18:10.18] Agent: Can I have your yes to proceed?
[18:10.38-18:12.41] Customer: Yes. Thank you so much.
[18:12.58-18:17.49] Agent: So please write down my callback number in case of any questions you can reach me back.
[18:17.54-18:18.64] Customer: My name is [PERSON_NAME] [PERSON_NAME].
[18:18.69-18:20.43] Agent: Tell me when you're ready for the number.
[18:23.58-18:27.15] Customer: Hear what? You have the toll free number, right?
[18:28.78-18:29.80] Customer: Ye. You have got.
[18:29.89-18:36.03] Agent: Perfect. And sir, are you using like any special kind of phone system or just basic regular phone set?
[18:36.21-18:37.54] Customer: Just a regular phone.
[18:37.69-18:44.12] Agent: And any special services attached with your phone line like a credit card terminal alarm system or a fax machine?
[18:44.26-18:47.88] Agent: No. Perfect. So that's it for my side, sir.
[18:47.92-18:50.42] Agent: Is there anything else that I can assist you with today?
[18:50.77-19:00.46] Customer: Not today. Perfect. And do you have like the tax ID for the church or any other thing that we can run a credit check from?
[19:02.07-19:05.29] Customer: Yeah. Can you please provide me the tax id?
[19:06.31-19:10.67] Agent: I have to give it to the [OCCUPATION] get you got time to look it up right now?
[19:10.85-19:13.25] Customer: Sure. I might give you a callb back if that is required.
[19:13.30-19:15.70] Agent: Okay, sir. Okay. Perfect.
[19:15.76-19:17.36] Agent: Really appreciate your time and patience here.
[19:17.39-19:19.29] Agent: Thanks for being the best part of [ORGANIZATION].
[19:19.42-19:21.31] Agent: Goodbye. Goodbye.","Hello? Hello? Hello. Hi, Mr. [PERSON_NAME], this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? No, this is not Mr. [PERSON_NAME], this is [PERSON_NAME]. Hold. Sure. Hello? Hi, I'm talking to Mr. [PERSON_NAME]. [PERSON_NAME] speaking. Oay, Mr. [PERSON_NAME], I'm calling you. This is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. I'm calling you regarding your current [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] account that you have with us. And the reas","Hello? Hello? Hello. Hi, Mr. [PERSON_NAME], this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? No, this is not Mr. [PERSON_NAME], this is [PERSON_NAME]. Hold. Sure. Hello? Hi, I'm talking to Mr. [PERSON_NAME]. [PERSON_NAME] speaking. Oay, Mr. [PERSON_NAME], I'm calling you. This is [PERSON_NAME] from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. I'm calling you regarding your current [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] account that you have with us. And the reason they are reaching out to you today is to let you know that [ORGANIZATION] has placed fiber lines throughout your business premises and in [DATE_INTERVAL] [DATE_INTERVAL] [DATE_INTERVAL] talk to you and set up an appointment for you for your [ORGANIZATION] services to be migrated to digital. And at that time your [MARITAL_STATUS] was [MEDICAL_CONDITION] so you didn't want to proceed with that order because you were busy. So I hope everything is good for now. Thanks for not too good now. I just soon had [OCCUPATION] myself and I'm recuperating from that right now. So I ain't getting tang it up in nothing until I get this myself back hit my health back. All right, sir, I understand. I understand that and I respect your concern. But the thing is that you won't be doing anything. The [OCCUPATION], if you allow us, the [OCCUPATION] will just come and you won't even have to be there. If you just allow us, we can just set up the whole thing and they'just do the work. You don't even need to be present there yourself. They are certified 18 [OCCUPATION]. They'll do each and everything. It's just your [TIME] phone line will be migrated to digital and they are re going to install a new Internet which is for the backup of the phone line and which is going to reduce down your current bills to just a fixed total of $[MONEY_AMOUNT]. Sorry, how much this going to cost? This is not going to cost you anything. It's completely on [ORGANIZATION]. You don't have to bear any additional costs because if there's going to be any cost, it's going to be waved off. It'free installation completely on [ORGANIZATION]. So there'be no money because charging, no, theres not going to be any additional cost. It's free of cost installation. And we have a slot available on the [DATE] [DATE] [DATE], which is the Monday after the next [DURATION]. So if you want we can send out the take so they can do the work on that [DURATION]. It won't take more than [DURATION] [DURATION] [DURATION] [DURATION] or [DURATION] [DURATION] at the most. And you personally don't have to be there as you are like you are recovering. So somebody has to let them in. So they can do the work and most of the work would be happening outside. They just have to come inside so they can install the new Internet modem which is going to be for the back of your phone line and to reduce down the bills to just $[MONEY_AMOUNT] fixed price for at least [DURATION] [DURATION]. I understand that but I understand after all this done each [DURATION] I bill come in how much the bill going to be? Oh yes, that's what I'm telling you. Each [DURATION] your bill is going to be just $[MONEY_AMOUNT]. This is going to be a price locked and it's not going to fluctuate, it's not going to go up or down. It's going to remain fixed. $[MONEY_AMOUNT] for your phone lines and the Internet. Okay, just $[MONEY_AMOUNT] as we like discussed earlier [DATE_INTERVAL] [DATE_INTERVAL]. So [MONEY_AMOUNT] would be suitable for that. Yeah'll see if I can get bro [TIME] Also if you want to like at any point, if you want to postpone the date, you can give us a call back. You'll be having my callback number as well. So you can just postpone the date and you can select any [DURATION] of your convenience. So for now can we set it up on the [DATE] which is the Monday after next [DURATION]? Yeah, hold on, let me get up. Sure. Yes sir, I'm here. What's the number? My callback number? Yeah, it's [PHONE_NUMBER] yes and extension number is [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. Yes sir. You want me to repeat it? Yeah, it's [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] [PHONE_NUMBER] and [DATE] would be the Monday after the next [DURATION]. So would that work for you? [TIME] on the [DATE] [DATE] [DATE]? Yeah. Yes, we can send them in the afternoon from [TIME] to [TIME] because I got appointment in the morning then I can be over there sometime probably after [TIME] or [TIME]. I could be over there. Okay, so I'll just select the time slot. [TIME], [TIME], [TIME]. Also if you had an appointment on that [DURATION] we can also do it on the Tuesday which is the [DATE]. If you wantk I got a question I want to ask you. Sure, go ahead. On my personal phone, landline phone. How much would it cost me to get a unlimited minute and ###acker you want unlimited what? I'm sorry my. On my home phone this ph here is the church room. You're talking about the. The number which is on which I'm calling you right now. [PHONE_NUMBER], right. That's my home phone. Yes. So you're asking about this number, Right. And this is a residential number, Right? The other number that you just gave me the information on, that's where the church. Yeah, I know. It's [PHONE_NUMBER]. [PHONE_NUMBER], that's the number for the church, Right? Right, yeah. I'm talking about this particular line, this [PHONE_NUMBER] [PHONE_NUMBER]. Okay. On this line you need what? I want to know how much ro cost me to get unlimited minutes and line back. Unlimited minutes and line back up? Yeah. Okay. The thing is that I just have to look it up because we deal with only the business accounts. Is this line registered with your business account or is this line. This line is like registered business account, [ORGANIZATION] [ORGANIZATION], [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Right. Wa me I understand you there. Like, sir, this line is registered with the same business. Like if this line is restister with the church or is this restistered with your residential account? With your residential account. Like is it? No, this line not connected with the church. This is my home line. This is not connected with the church. So I just have to get back and get back to you on to this [TIME] because we deal with the business, only the business account. So for that I have to get back with you to tell you the pricing on that fund because I don't want to mislead you or tell you anything which I don't have a full knowledge of. So I'll definitely get back to you and tell you the rates for the line backup. Right. And unlimited minutes. Like you mean unlimited local long distance calling. Right, Right. Perfect. So I'll write it down. I'll certainly get back to you for that [TIME]. But for this account, [MONEY_AMOUNT] would be good or [TIME] would be better? Yeah, that'd be good. [DATE]. Yeah. Okay. Okay. You would be available like after [TIME]. After [TIME] or [TIME] somewhere around in there. Okay. After [TIME] or [TIME]. So I'm telling. I'm like asking you once again. If you want, we can move it to the Tuesday as well. If you don't have any appointment on that [DURATION], no anything, I give you a call. So after [TIME] be available. They would be giving you a call before prior to their arrival. Okay. S. I just have to let you know this call is monitored and recorded for the quality assurance purposes and under federal privacy law, it is your right and our duty to protect your account confirmation. So I'm just going to confirm a few business details that I have for you. In front of me. Like the business name. It's [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] located at [LOCATION] [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. That's right. Perfect. And I'm talking to Mr. [PERSON_NAME] [PERSON_NAME] and you are the authorized person to make decisions regarding this account. Right? Perfect. And sir, I also have your cell phone number with me. It's [PHONE_NUMBER]. That'right okay. Because the [OCCUPATION] can call you on either number you can pick up because we don't want them to turn back. So each and everything I'm saying you will be sending you in an email in the written form as well. So for that I just need your active email address. You're going to have that [LOCATION] email address. I'm sorry. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. That'lana [LOCATION] [LOCATION]. I'm sorry sir, are you telling telling me an email address? I don't have an email. You don't have any email? No. Okay. All right, so just to give you a quick recap, Your [TIME] phone line which you have with the church, which is [PHONE_NUMBER]. This phone line would be migrated from Copper to the business voice over ip. And with that we are going to install a new Internet of 25mb to back up the phone line. And your monthly bills would be a fixed total of $[MONEY_AMOUNT] for the phone lines and the Internet. I'm also going to generate a four digit security passord which is just for the verification purposes because on that [DURATION] they are going to give you a call just to make sure they are talking to the right person and coming to the right location. They are re going to ask you the four digit passcode which is going to be the last four digits of your main phone line for the business, which is [PASSWORD] [TIME]. Okay, perfect. And you are also going to receive the instructions on how you can redeem the $[MONEY_AMOUNT] [ORGANIZATION] gift card which you're also going to send you. That is just to offset the $[MONEY_AMOUNT] [OCCUPATION] fee to make this process completely free for you. You don't have to pay anything to the [OCCUPATION] when they show it out. Oay. And the price? I already told you, it's just going to be $[MONEY_AMOUNT] price logk for your phone lines and Internet aner. Lastly, I just need your vebal approval to proceed with this order on your behalf. This only includes signing a letter of authorization which allows us to add these discounts to your account and to send out the [OCCUPATION] on the date and time that we have discussed on this call, which is the [DATE] [DATE] [DATE] between [TIME] to [TIME]. So do I have your yes to proceed, Mr. [PERSON_NAME]? Yes. Perfect. Ms. [PERSON_NAME], I really appreciate your ability to cooperate. I'm going to transfer you to the [ORGANIZATION] [ORGANIZATION]. They are re just going to make sure we are on the same page. Okay? Just stay on the line. And here you go. All right, thanks a lot for holding. This is [PERSON_NAME] with the [ORGANIZATION] [ORGANIZATION] of [ORGANIZATION]. How do you do? I'm doing fine. Good to know. I won't take much more of your time. I will just quickly verify the details and make sure that we are on the same page. So this is for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], which is located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION] with the zip code [LOCATION]. Right? Right. Perfect. And I'm having the pleasure of speaking with Mr. [PERSON_NAME] [PERSON_NAME] today. And you are [TIME] of the [OCCUPATION] and authorized person of the. Of the. Right, Perfect. Yes. So let me give you a quick recap, sir. Right now you're using [TIME] phone line here with [ORGANIZATION] which we are trying to migrate to our fiber optic network to provide you with a better service and cheaper prices. So your services will be upgraded to [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], in which you're going to enjoy free local and long distance calling along with 20 business calling features like call forwarding, blocking, recording, everything like that. On top of that you're going to receive a new Internet of 25 megabits, highest speed from [ORGANIZATION]. Which is basically to back up the telephone line. But you can use it for your business purposes as well. Okay? Okay, perfect. Your total discounted bill will be reduced to just $[MONEY_AMOUNT] per [DURATION] only. Which is going to be a locked in price for your business. Also, the [OCCUPATION] will ask you for a four digit security code which is going to be the last four digits of your main phone line. [CREDIT_CARD_CVV]. Okay? Okay, perfect. And do not T have to pay a single [MONEY_AMOUNT] to the [OCCUPATION]. Since we are making sure that the whole process is on us. You're compensating and offsetting the $[MONEY_AMOUNT] [OCCUPATION] charges for you by sending $[MONEY_AMOUNT] [ORGANIZATION] V Carard. The instructions on which will be sent [DURATION] [DURATION] after installation in an email and a letter on how you can redeem it. All right? Right, Perfect. I can see that you have not provided yet an email address. Can I know any good email address I can send you this information? Yes. What would be the best Email address. Say that again. Can I have your email address? I don't have an email. Is there any for the chch? It's by a church. We don't have an email. Not yet. Okay, no problem. [ORGANIZATION] will provide you with an email address as well where you will be able to see your [ORGANIZATION] account. So for now, sir, I just need your verbal authorization to place this order on your behalf. This includes signing a letter of authorization which allows us to add the discount and to send out the [OCCUPATION] on [DATE] [MONEY_AMOUNT] as discussed. Can I have your yes to proceed? Yes. Thank you so much. So please write down my callback number in case of any questions you can reach me back. My name is [PERSON_NAME] [PERSON_NAME]. Tell me when you're ready for the number. Hear what? You have the toll free number, right? Ye. You have got. Perfect. And sir, are you using like any special kind of phone system or just basic regular phone set? Just a regular phone. And any special services attached with your phone line like a credit card terminal alarm system or a fax machine? No. Perfect. So that's it for my side, sir. Is there anything else that I can assist you with today? Not today. Perfect. And do you have like the tax ID for the church or any other thing that we can run a credit check from? Yeah. Can you please provide me the tax id? I have to give it to the [OCCUPATION] get you got time to look it up right now? Sure. I might give you a callb back if that is required. Okay, sir. Okay. Perfect. Really appreciate your time and patience here. Thanks for being the best part of [ORGANIZATION]. Goodbye. Goodbye."
221,1795,Auntie_Anne_s_Pretzels_NEW,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/Auntie_Anne_s_Pretzels_NEW_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.899368,0.8993679644268775,425.0,1012,1012,2.3811764705882354,64,7,"[DATE], [DURATION], [LOCATION], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.956,84,61,23,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:25.89-00:27.17] Agent: ###squite this is [PERSON_NAME].
[00:27.31-00:28.58] Agent: Hi. Hi, Ms. [PERSON_NAME].
[00:28.64-00:31.56] Agent: This is [PERSON_NAME] calling back from [ORGANIZATION] [ORGANIZATION].
[00:31.65-00:33.49] Agent: How are you? You okay?
[00:33.63-00:41.75] Agent: Awesome, [PERSON_NAME], actually, I hope you remember I spoke to you, I think on Friday and we had an order place for a [OCCUPATION] to come over for the [DATE] [DATE] [DATE], right?
[00:41.92-00:43.48] Customer: That's correct. Awesome. Ms.
[00:43.50-00:50.93] Customer: [PERSON_NAME]. The account I had filed for the D plan, it is an [ORGANIZATION] account, but that's a residential account.
[00:50.99-00:52.03] Agent: Right. So I think.
[00:52.08-00:55.66] Agent: Are you guys performing by any chance business out of your home right now?
[00:57.05-00:58.99] Customer: I'm sorry, can you tell me that again?
[00:59.01-01:00.79] Customer: I had a hard time understanding you.
[01:00.93-01:06.66] Agent: So the account I had located when I was talking to you yesterday for the Internet was a residential account.
[01:06.71-01:09.06] Agent: Right. So I checked it and I tried to.
[01:10.31-01:12.49] Agent: We do not have residential with [ORGANIZATION].
[01:12.52-01:14.69] Agent: We only have our business with [ORGANIZATION].
[01:15.11-01:22.50] Agent: Okay. So the account that I found was at a different address'am an address starting from [LOCATION].
[01:23.00-01:25.33] Agent: Have you ever been on an address like that?
[01:26.17-01:30.23] Customer: Starting with what? [LOCATION] [LOCATION] something.
[01:31.61-01:35.38] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] is our address.
[01:35.56-01:38.58] Agent: That's your address. So the account I have found for you, Ms.
[01:38.61-01:44.42] Agent: [PERSON_NAME], it is an [ORGANIZATION] account, but the one that you currently have is an really old basic account.
[01:44.53-01:51.01] Agent: As they talked to you yesterday, explained the Internet speed you have currently it's only six megabyte per [DURATION].
[01:51.07-02:02.11] Agent: Right. So what we are going to be doing when our [OCCUPATION] would come over on the [DATE], they will not be upgrading the same Internet account you have with us actually would be installing a new one for you.
[02:02.23-02:06.95] Agent: And when the new account is installed with the lines, we're simply going to get rid of the old one for you.
[02:06.97-02:09.06] Customer: Okay. Without any cancellation charge.
[02:09.19-02:14.55] Customer: Okay, ma'am. Okay. And what's the new charge going to be?
[02:14.69-02:16.48] Agent: The new charge would be Internet.
[02:16.54-02:21.57] Agent: And the two telephone line, I said it's [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER] [PHONE_NUMBER] for both.
[02:22.88-02:25.04] Agent: [PHONE_NUMBER] for all three.
[02:25.18-02:28.72] Agent: All three. Okay. Okay.
[02:28.79-02:32.71] Agent: So for the new Internet, the speed is going to be much, much, much faster.
[02:32.73-02:35.44] Agent: It's going to be 100 up and 100 down.
[02:35.62-02:46.23] Agent: With the two business phone lines that you currently are going to switch over to [ORGANIZATION], all of this is going to come under one bill it [PHONE_NUMBER] and you will get a new Internet account.
[02:46.29-02:51.51] Agent: And when the new one is installed and working and set up, we'simply get rid of the old one for you.
[02:51.53-02:54.57] Customer: Okay? Okay. We have the same numbers, right?
[02:54.68-02:56.69] Agent: Yes. You will definitely keep the same numbers.
[02:56.72-02:59.51] Agent: There would be no problem for you as a customer.
[02:59.65-03:09.81] Agent: About the numbers and if you give me a quick [DURATION], I'm just going to see about the Internet account and which address I had found it on so I can confirm if that is an account you have with us or not.
[03:09.84-03:13.79] Customer: Okay. It may be that the billing address is our home address.
[03:13.88-03:17.96] Agent: I don't know. And where does your home address start from, if I May ask?
[03:18.01-03:23.91] Customer: With Ms. [PERSON_NAME] [LOCATION], [LOCATION] [LOCATION] and [LOCATION].
[03:24.10-03:30.69] Agent: Okay, you said that your home address is not ent currently it service to somebody else if I'm not mistaken.
[03:30.78-03:35.12] Customer: Right. The service currently is with [ORGANIZATION].
[03:35.57-03:36.47] Agent: Your home.
[03:38.57-03:40.81] Agent: Do you mean for your home or do you mean for your business?
[03:40.86-03:43.05] Customer: So no, we don't have landline at home.
[03:43.24-03:44.65] Agent: Oh, you just have the business.
[03:44.68-03:48.06] Agent: Okay. And on home you have Internet with [ORGANIZATION]?
[03:48.91-03:52.90] Customer: No, [ORGANIZATION] only is with our business.
[03:53.28-03:57.87] Agent: O so you have the [ORGANIZATION] for the business [ORGANIZATION] for the business Internet.
[03:57.97-04:00.11] Agent: And who do you have for your home address?
[04:00.17-04:04.09] Agent: And [ORGANIZATION] is for the phone lines, the landline.
[04:09.57-04:10.51] Agent: Give me a quick [DURATION].
[04:10.54-04:15.92] Agent: I'm just working on the account to make sure everything goes according to plan as you and I have discussed.
[04:15.97-04:20.03] Agent: To make sure the details are set up the way this should be.
[04:20.06-04:21.71] Agent: Right, give me a quick secondkay.
[04:44.19-04:50.04] Agent: And at your home, who do you use for your services'am right now or Internet?
[04:50.19-04:56.87] Customer: Yes ma'am. [ORGANIZATION]. It's a local Internet service.
[04:57.01-05:00.85] Agent: Okay. And would you be interested in some way if we end up switching over?
[05:00.96-05:05.50] Agent: If you can offer you a plan for [ORGANIZATION] at your home, would you interested not?
[05:05.56-05:08.88] Customer: Okay, no, we're going to stay with [ORGANIZATION] at home.
[05:09.38-05:10.74] Agent: Okay, that's quite okay.
[05:10.80-05:11.88] Agent: That's not a problem.
[05:30.08-05:37.92] Agent: Oay, so the address is showing up at [LOCATION] [LOCATION] [LOCATION] that's not your address?
[05:37.94-05:39.40] Customer: I not our address?
[05:39.49-05:40.51] Customer: No, not at all.
[05:40.64-05:43.96] Agent: So ma'that, account I found was the right wrong account in that case.
[05:44.06-05:49.44] Agent: So basically what we would be doing for you as a customer, we're simply going toa be offering you a new Internet.
[05:49.58-05:55.90] Agent: And the two phone lines will be upgraded on the new Internet when the new ones installed and where working, you can simply get rid of the old one.
[05:55.93-06:00.42] Customer: Okay. Okay, but is this going to be at our business address?
[06:00.56-06:04.08] Agent: Business address, everything Business'two lines for your business to be switched.
[06:04.13-06:06.24] Customer: What? Show us our business address.
[06:06.74-06:13.31] Customer: [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[06:13.46-06:17.58] Agent: That's correct. Okay, so I'm going to go ahead for that for you, ma'am.
[06:17.60-06:23.43] Agent: I will be getting a call back to you, and hopefully, whatever you guys end up deciding to go for, you're always going to be good to go.
[06:23.46-06:27.86] Agent: But for the Internet, we won't be upgrading the account you currently have with us.
[06:27.98-06:32.37] Agent: We're simply going to be installing a new account for Internet services for you.
[06:32.39-06:39.54] Agent: Okay? Okay. Awesome. So when the new one is installed, what you have to do is call in and get rid of the old one for you.
[06:39.56-06:40.24] Customer: Okay?
[06:41.69-06:43.55] Agent: Okay. Awesome. Thank you so much, Ms.
[06:43.58-06:45.56] Agent: [PERSON_NAME]. I appreciate you giving me the time.
[06:45.69-06:47.33] Agent: Take care of yourself and have a blessed you.
[06:47.35-06:49.03] Agent: Okay? Okay. Thank you.
[06:49.06-06:51.44] Customer: You, too. Bye. 1.","###squite this is [PERSON_NAME]. Hi. Hi, Ms. [PERSON_NAME]. This is [PERSON_NAME] calling back from [ORGANIZATION] [ORGANIZATION]. How are you? You okay? Awesome, [PERSON_NAME], actually, I hope you remember I spoke to you, I think on Friday and we had an order place for a [OCCUPATION] to come over for the [DATE] [DATE] [DATE], right? That's correct. Awesome. Ms. [PERSON_NAME]. The account I had filed for the D plan, it is an [ORGANIZATION] account, but that's a residential account. Right. So I ","###squite this is [PERSON_NAME]. Hi. Hi, Ms. [PERSON_NAME]. This is [PERSON_NAME] calling back from [ORGANIZATION] [ORGANIZATION]. How are you? You okay? Awesome, [PERSON_NAME], actually, I hope you remember I spoke to you, I think on Friday and we had an order place for a [OCCUPATION] to come over for the [DATE] [DATE] [DATE], right? That's correct. Awesome. Ms. [PERSON_NAME]. The account I had filed for the D plan, it is an [ORGANIZATION] account, but that's a residential account. Right. So I think. Are you guys performing by any chance business out of your home right now? I'm sorry, can you tell me that again? I had a hard time understanding you. So the account I had located when I was talking to you yesterday for the Internet was a residential account. Right. So I checked it and I tried to. We do not have residential with [ORGANIZATION]. We only have our business with [ORGANIZATION]. Okay. So the account that I found was at a different address'am an address starting from [LOCATION]. Have you ever been on an address like that? Starting with what? [LOCATION] [LOCATION] something. [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] is our address. That's your address. So the account I have found for you, Ms. [PERSON_NAME], it is an [ORGANIZATION] account, but the one that you currently have is an really old basic account. As they talked to you yesterday, explained the Internet speed you have currently it's only six megabyte per [DURATION]. Right. So what we are going to be doing when our [OCCUPATION] would come over on the [DATE], they will not be upgrading the same Internet account you have with us actually would be installing a new one for you. And when the new account is installed with the lines, we're simply going to get rid of the old one for you. Okay. Without any cancellation charge. Okay, ma'am. Okay. And what's the new charge going to be? The new charge would be Internet. And the two telephone line, I said it's [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER] [PHONE_NUMBER] for both. [PHONE_NUMBER] for all three. All three. Okay. Okay. So for the new Internet, the speed is going to be much, much, much faster. It's going to be 100 up and 100 down. With the two business phone lines that you currently are going to switch over to [ORGANIZATION], all of this is going to come under one bill it [PHONE_NUMBER] and you will get a new Internet account. And when the new one is installed and working and set up, we'simply get rid of the old one for you. Okay? Okay. We have the same numbers, right? Yes. You will definitely keep the same numbers. There would be no problem for you as a customer. About the numbers and if you give me a quick [DURATION], I'm just going to see about the Internet account and which address I had found it on so I can confirm if that is an account you have with us or not. Okay. It may be that the billing address is our home address. I don't know. And where does your home address start from, if I May ask? With Ms. [PERSON_NAME] [LOCATION], [LOCATION] [LOCATION] and [LOCATION]. Okay, you said that your home address is not ent currently it service to somebody else if I'm not mistaken. Right. The service currently is with [ORGANIZATION]. Your home. Do you mean for your home or do you mean for your business? So no, we don't have landline at home. Oh, you just have the business. Okay. And on home you have Internet with [ORGANIZATION]? No, [ORGANIZATION] only is with our business. O so you have the [ORGANIZATION] for the business [ORGANIZATION] for the business Internet. And who do you have for your home address? And [ORGANIZATION] is for the phone lines, the landline. Give me a quick [DURATION]. I'm just working on the account to make sure everything goes according to plan as you and I have discussed. To make sure the details are set up the way this should be. Right, give me a quick secondkay. And at your home, who do you use for your services'am right now or Internet? Yes ma'am. [ORGANIZATION]. It's a local Internet service. Okay. And would you be interested in some way if we end up switching over? If you can offer you a plan for [ORGANIZATION] at your home, would you interested not? Okay, no, we're going to stay with [ORGANIZATION] at home. Okay, that's quite okay. That's not a problem. Oay, so the address is showing up at [LOCATION] [LOCATION] [LOCATION] that's not your address? I not our address? No, not at all. So ma'that, account I found was the right wrong account in that case. So basically what we would be doing for you as a customer, we're simply going toa be offering you a new Internet. And the two phone lines will be upgraded on the new Internet when the new ones installed and where working, you can simply get rid of the old one. Okay. Okay, but is this going to be at our business address? Business address, everything Business'two lines for your business to be switched. What? Show us our business address. [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. That's correct. Okay, so I'm going to go ahead for that for you, ma'am. I will be getting a call back to you, and hopefully, whatever you guys end up deciding to go for, you're always going to be good to go. But for the Internet, we won't be upgrading the account you currently have with us. We're simply going to be installing a new account for Internet services for you. Okay? Okay. Awesome. So when the new one is installed, what you have to do is call in and get rid of the old one for you. Okay? Okay. Awesome. Thank you so much, Ms. [PERSON_NAME]. I appreciate you giving me the time. Take care of yourself and have a blessed you. Okay? Okay. Thank you. You, too. Bye. 1."
222,297,20211027-135612_6614128140_ABFA2ZPK_1057,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211027-135612_6614128140_ABFA2ZPK_1057-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.90426487,0.9042648702830188,354.0,848,848,2.3954802259887007,107,9,"[DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.941,87,87,0,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:17.25-00:18.64] Agent: Okay. [OCCUPATION] is this [PERSON_NAME]?
[00:19.21-00:21.67] Agent: Hey [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] from [ORGANIZATION].
[00:21.70-00:23.39] Agent: [ORGANIZATION]. How are you doing?
[00:24.57-00:26.36] Agent: Good, fine. How can I help you?
[00:26.86-00:31.81] Agent: Yes, I'm just calling you about your existing account with [ORGANIZATION] for the Internet serv.
[00:31.95-00:41.84] Agent: I just need a one minute because there are some free of cost upgradations available and we can do that upgrade from the back office without interrupting your services.
[00:42.13-00:44.16] Agent: And right now you got the existing Internet.
[00:44.21-00:49.80] Agent: We are just trying to upgrade your existing Internet to the new 300 or [TIME] by [TIME].
[00:50.13-00:53.45] Agent: And your new discounted will be just be $[MONEY_AMOUNT] per [DURATION].
[00:53.58-00:56.12] Agent: So can we do that upgrade from the back office?
[00:57.30-00:58.69] Agent: How much is it [DURATION] [DURATION]?
[00:59.23-01:03.60] Agent: That will be like just $[MONEY_AMOUNT] per [DURATION] for the next [DURATION] [DURATION].
[01:05.27-01:08.05] Agent: $[MONEY_AMOUNT] [DURATION] [DURATION] or additional [MONEY_AMOUNT]?
[01:08.86-01:14.80] Agent: What sir, is it $[MONEY_AMOUNT] [DURATION] [DURATION] or an additional $[MONEY_AMOUNT] [DURATION] [DURATION]?
[01:14.99-01:16.19] Agent: No, no, no. It's just.
[01:16.29-01:25.89] Agent: You will be getting a new bill after this upgradation that will [MONEY_AMOUNT] and that will be before the [TIME] by 1001 gig by 1GB speed.
[01:27.19-01:28.89] Agent: So what am I paying right now?
[01:29.36-01:33.48] Agent: Right now you are using the existing Internet on the speed of 300.
[01:33.66-01:35.85] Agent: And I'm not directed from the [ORGANIZATION] [ORGANIZATION].
[01:35.96-01:40.25] Agent: And I'm not sure that what exact bill you received last [DURATION].
[01:41.03-01:45.60] Agent: I just know about the new promotional rates for the [TIME] by [TIME].
[01:45.66-01:47.66] Agent: You can avail it for the next show year.
[01:50.42-01:52.62] Agent: So my question is, what am I paying now?
[01:52.67-01:54.26] Agent: I don't know what I'm paying now offhand.
[01:54.32-01:57.82] Agent: So. So what is the additional cost?
[01:57.92-01:58.72] Agent: You know
[01:59.94-02:06.92] Agent: sir, most probably if you are under the promotion as well, then you must be paying above $[MONEY_AMOUNT].
[02:07.11-02:12.88] Agent: And we can make this a [MONEY_AMOUNT] fixed for you for the next [DURATION] [DURATION].
[02:13.56-02:15.71] Agent: So that would be a good sign for you.
[02:16.28-02:19.11] Agent: That's fine. It needs to be faster.
[02:19.16-02:20.99] Agent: So slow in my office anyway.
[02:21.49-02:27.62] Agent: Okay, so can we do that this upgrade that will be done from the back office in the next [DURATION] [DURATION].
[02:28.32-02:30.50] Agent: Okay, what address do you have?
[02:30.53-02:34.19] Agent: Because I have two think I have two accounts.
[02:34.60-02:37.03] Agent: Oh, you've got two accounts with [ORGANIZATION].
[02:37.32-02:38.99] Agent: I got it. Yeah, I think I do.
[02:40.00-02:42.66] Agent: This is for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[02:43.00-02:46.41] Agent: And that Isay, go ahead.
[02:47.00-02:49.38] Agent: Yeah, that [LOCATION] [LOCATION] [LOCATION].
[02:49.68-02:54.09] Agent: Yes. [LOCATION] [LOCATION] in [LOCATION], [LOCATION] [LOCATION].
[02:54.84-02:56.41] Agent: But that. That's it.
[02:56.79-03:02.22] Agent: Uh huh. So what do you have any information about other account So I can help you with that as well?
[03:03.51-03:04.38] Agent: No, I don't not.
[03:04.43-03:05.47] Agent: I'm driving down the Highway.
[03:05.49-03:06.97] Agent: I don't have it with me right now.
[03:07.10-03:09.94] Agent: Okay, so sir, everything is good from my side.
[03:10.06-03:15.56] Agent: This Internet will be upgraded from the back end without interrupting your services in the next [DURATION] [DURATION].
[03:15.87-03:20.25] Agent: After this upgrade, you will be getting a new speed of [TIME] by [TIME] meg per [DURATION].
[03:20.38-03:25.33] Agent: The next new bill you will be receiving is just [MONEY_AMOUNT] per [DURATION] for the next [DURATION] [DURATION].
[03:25.38-03:30.84] Agent: Okay? Okay, perfect. So your name is [PERSON_NAME] [PERSON_NAME], right?
[03:31.71-03:34.45] Agent: That's correct. And you are the [OCCUPATION] of the business?
[03:34.48-03:35.45] Agent: He'll get [ORGANIZATION] [ORGANIZATION].
[03:35.48-03:40.97] Agent: [ORGANIZATION]. Yes, sir. And [PERSON_NAME], this is your cell phone number, right?
[03:41.79-03:46.53] Agent: That's correct. The [PHONE_NUMBER].
[03:47.56-03:50.94] Agent: No, that is [PHONE_NUMBER].
[03:51.51-03:54.95] Agent: That's my office. It kicked over to my phone because nobody's there today.
[03:55.13-03:57.85] Agent: Okay, so may I have your phone number as well?
[03:58.57-04:14.56] Agent: [PHONE_NUMBER], right. Correct. [PHONE_NUMBER].
[04:15.01-04:16.29] Agent: I got it. [PERSON_NAME].
[04:16.39-04:20.07] Agent: So what is the best time to give you a call to deal with the second account?
[04:21.81-04:25.19] Agent: Probably next [DURATION] because I'm going to be out of town the next [DURATION] [DURATION].
[04:25.71-04:29.65] Agent: Perfect. So I will be giving you a call on your cell phone in the next [DURATION].
[04:31.60-04:34.79] Agent: We can schedule this appointment for the next Wednesday, same [DURATION].
[04:34.85-04:37.25] Agent: Would that be a good [DURATION] for you to give you a call?
[04:38.24-04:40.50] Agent: That's fine. Yes. Perfect.
[04:40.55-04:43.86] Agent: So I will be giving you a call, same [DURATION] next [DURATION], same time.
[04:44.19-04:47.54] Agent: And we're gonna talk about your second account as well.
[04:47.71-04:51.57] Agent: And during that we're goingn upgrade this account as we discussed on this call.
[04:51.60-04:55.70] Agent: Okay? Okay, perfect, sir.
[04:55.87-04:57.02] Agent: That's all from my side.
[04:57.06-04:58.06] Agent: I got through email as well.
[04:58.08-05:03.93] Agent: That is [PERSON_NAME] [EMAIL_ADDRESS], correct.
[05:04.75-05:07.25] Agent: It's like your initial [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[05:07.30-05:10.52] Agent: Right? Yes, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[05:12.06-05:15.69] Agent: And your full initial is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[05:17.11-05:18.94] Agent: My full name is [PERSON_NAME].
[05:19.12-05:23.32] Agent: Yes, [PERSON_NAME] [PERSON_NAME]. But your nickname is [PERSON_NAME], right?
[05:24.02-05:26.12] Agent: Yes, I got it.
[05:26.23-05:27.31] Agent: My name is [PERSON_NAME] [PERSON_NAME].
[05:27.35-05:30.84] Agent: I'll give you a call next [DURATION] to talk about the second account.
[05:30.95-05:35.64] Agent: So for this account, I just need your permission to place out this order for you on your behalf.
[05:35.99-05:42.64] Agent: That includes your authorization which only allows us to add these new discounts and upgrade your services as we discussed on this call.
[05:42.71-05:44.56] Agent: So do I have a permission for that?
[05:45.52-05:48.15] Agent: Yes. Perfect. Thanks a lot, sir.
[05:48.24-05:49.84] Agent: Have a good [DURATION] and take care of yourself.
[05:49.90-05:52.43] Agent: Okay, you too. Thank you.
[05:52.56-05:52.80] Agent: Bye.","Okay. [OCCUPATION] is this [PERSON_NAME]? Hey [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] from [ORGANIZATION]. [ORGANIZATION]. How are you doing? Good, fine. How can I help you? Yes, I'm just calling you about your existing account with [ORGANIZATION] for the Internet serv. I just need a one minute because there are some free of cost upgradations available and we can do that upgrade from the back office without interrupting your services. And right now you got the existing Internet. We ar","Okay. [OCCUPATION] is this [PERSON_NAME]? Hey [PERSON_NAME], this is [PERSON_NAME] [PERSON_NAME] from [ORGANIZATION]. [ORGANIZATION]. How are you doing? Good, fine. How can I help you? Yes, I'm just calling you about your existing account with [ORGANIZATION] for the Internet serv. I just need a one minute because there are some free of cost upgradations available and we can do that upgrade from the back office without interrupting your services. And right now you got the existing Internet. We are just trying to upgrade your existing Internet to the new 300 or [TIME] by [TIME]. And your new discounted will be just be $[MONEY_AMOUNT] per [DURATION]. So can we do that upgrade from the back office? How much is it [DURATION] [DURATION]? That will be like just $[MONEY_AMOUNT] per [DURATION] for the next [DURATION] [DURATION]. $[MONEY_AMOUNT] [DURATION] [DURATION] or additional [MONEY_AMOUNT]? What sir, is it $[MONEY_AMOUNT] [DURATION] [DURATION] or an additional $[MONEY_AMOUNT] [DURATION] [DURATION]? No, no, no. It's just. You will be getting a new bill after this upgradation that will [MONEY_AMOUNT] and that will be before the [TIME] by 1001 gig by 1GB speed. So what am I paying right now? Right now you are using the existing Internet on the speed of 300. And I'm not directed from the [ORGANIZATION] [ORGANIZATION]. And I'm not sure that what exact bill you received last [DURATION]. I just know about the new promotional rates for the [TIME] by [TIME]. You can avail it for the next show year. So my question is, what am I paying now? I don't know what I'm paying now offhand. So. So what is the additional cost? You know sir, most probably if you are under the promotion as well, then you must be paying above $[MONEY_AMOUNT]. And we can make this a [MONEY_AMOUNT] fixed for you for the next [DURATION] [DURATION]. So that would be a good sign for you. That's fine. It needs to be faster. So slow in my office anyway. Okay, so can we do that this upgrade that will be done from the back office in the next [DURATION] [DURATION]. Okay, what address do you have? Because I have two think I have two accounts. Oh, you've got two accounts with [ORGANIZATION]. I got it. Yeah, I think I do. This is for [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And that Isay, go ahead. Yeah, that [LOCATION] [LOCATION] [LOCATION]. Yes. [LOCATION] [LOCATION] in [LOCATION], [LOCATION] [LOCATION]. But that. That's it. Uh huh. So what do you have any information about other account So I can help you with that as well? No, I don't not. I'm driving down the Highway. I don't have it with me right now. Okay, so sir, everything is good from my side. This Internet will be upgraded from the back end without interrupting your services in the next [DURATION] [DURATION]. After this upgrade, you will be getting a new speed of [TIME] by [TIME] meg per [DURATION]. The next new bill you will be receiving is just [MONEY_AMOUNT] per [DURATION] for the next [DURATION] [DURATION]. Okay? Okay, perfect. So your name is [PERSON_NAME] [PERSON_NAME], right? That's correct. And you are the [OCCUPATION] of the business? He'll get [ORGANIZATION] [ORGANIZATION]. [ORGANIZATION]. Yes, sir. And [PERSON_NAME], this is your cell phone number, right? That's correct. The [PHONE_NUMBER]. No, that is [PHONE_NUMBER]. That's my office. It kicked over to my phone because nobody's there today. Okay, so may I have your phone number as well? [PHONE_NUMBER], right. Correct. [PHONE_NUMBER]. I got it. [PERSON_NAME]. So what is the best time to give you a call to deal with the second account? Probably next [DURATION] because I'm going to be out of town the next [DURATION] [DURATION]. Perfect. So I will be giving you a call on your cell phone in the next [DURATION]. We can schedule this appointment for the next Wednesday, same [DURATION]. Would that be a good [DURATION] for you to give you a call? That's fine. Yes. Perfect. So I will be giving you a call, same [DURATION] next [DURATION], same time. And we're gonna talk about your second account as well. And during that we're goingn upgrade this account as we discussed on this call. Okay? Okay, perfect, sir. That's all from my side. I got through email as well. That is [PERSON_NAME] [EMAIL_ADDRESS], correct. It's like your initial [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Right? Yes, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And your full initial is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. My full name is [PERSON_NAME]. Yes, [PERSON_NAME] [PERSON_NAME]. But your nickname is [PERSON_NAME], right? Yes, I got it. My name is [PERSON_NAME] [PERSON_NAME]. I'll give you a call next [DURATION] to talk about the second account. So for this account, I just need your permission to place out this order for you on your behalf. That includes your authorization which only allows us to add these new discounts and upgrade your services as we discussed on this call. So do I have a permission for that? Yes. Perfect. Thanks a lot, sir. Have a good [DURATION] and take care of yourself. Okay, you too. Thank you. Bye."
223,425,20230303-100823_3526883150,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230303-100823_3526883150-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.8991013,0.8991013062568605,1613.0,2733,2733,1.69435833849969,240,10,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.937,309,230,77,0,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.53-00:03.62] Agent: Hello, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:03.68-00:05.21] Agent: How are you doing today?
[00:05.39-00:07.93] Customer: Fine, how can I help you?
[00:08.11-00:10.46] Agent: This call is guarding phone line and Internet.
[00:10.52-00:12.76] Customer: Can I speak to the person in Char.
[00:13.89-00:16.71] Agent: Well, he's not home, so you'll have to deal with me.
[00:18.45-00:23.69] Agent: Okay. So. Hello, can you hear me?
[00:23.83-00:28.96] Agent: Yes, sir. So sir, recently we have installed new lines in your area.
[00:29.14-00:31.18] Customer: Okay. Due to. You have what?
[00:31.68-00:34.89] Agent: We have recently installed main lines in your area.
[00:35.04-00:45.61] Agent: [ORGANIZATION] lines, New lines and due to which we are providing you promotional plan which are with better services and also with low pricing as compared to regular plans.
[00:45.72-00:51.53] Customer: Oh no. I got caught in that [DURATION] [DURATION] ago and my price never went down.
[00:51.60-00:53.66] Customer: But they took my money.
[00:54.13-00:57.02] Agent: Thank you. We will not charge you any money.
[00:57.13-01:00.45] Agent: You have to pay your first bill after [DURATION] [DURATION] of installation.
[01:00.63-01:02.70] Agent: So we don't take your money fast.
[01:02.76-01:05.89] Agent: Okay, so what we will give you.
[01:05.91-01:13.03] Agent: We will give you 600 megabytes high speed Internet in $[MONEY_AMOUNT] [DURATION] [DURATION] and each of your phone line in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:13.38-01:26.22] Agent: Okay? And there will be no installation fee, no construction cost and also you don't have to pay any kind of fees before you have to pay your first bill after the [DURATION] [DURATION] of installation.
[01:26.33-01:29.22] Customer: Okay. And this price bills paid?
[01:30.81-01:32.55] Agent: No. For the new services.
[01:33.64-01:35.78] Customer: The new services with [ORGANIZATION]?
[01:36.12-01:37.59] Agent: Yes, ma'am. New plans.
[01:37.68-01:39.26] Agent: You can change your plan.
[01:39.45-01:45.39] Agent: Because the plan that I am giving to you is with better services and also with low pricing.
[01:48.44-01:50.62] Agent: [ORGANIZATION] nothing. Flow pricing.
[01:52.64-01:54.72] Agent: You know how much you are paying currently?
[01:54.84-01:56.06] Customer: An rough idea.
[01:58.81-02:00.68] Customer: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[02:00.86-02:03.51] Agent: Okay. And you are using one line or two lines?
[02:03.64-02:06.67] Customer: How many lines? We have one phone line.
[02:07.48-02:11.10] Customer: Oay. And we have Internet and television.
[02:11.65-02:14.40] Agent: Okay, so you are using basic tv?
[02:14.50-02:19.91] Customer: Television? No, I think we got one channel other than basic.
[02:20.32-02:21.59] Customer: Well, no, we got.
[02:21.72-02:29.66] Customer: I don't know, we got like [MONEY_AMOUNT] or 500 channels, but we only have [ORGANIZATION].
[02:30.88-02:37.12] Agent: Okay, if you just wait for a second, ma'am, I am giving this call to my [OCCUPATION].
[02:37.16-02:39.54] Agent: He will help you better and assist you for that.
[02:39.61-02:46.02] Agent: Okay? You only have to pay $[MONEY_AMOUNT] for Internet and phone line and he will quote you the price Part tv.
[02:46.07-02:51.94] Customer: Okay? Okay. Yes. I don't believe you, but okay.
[03:12.06-03:15.62] Agent: Hello? Yes. Yes ma'this, is [PERSON_NAME].
[03:15.69-03:17.59] Agent: How are you? Good.
[03:18.13-03:19.47] Agent: Okay, wonderful.
[03:21.90-03:27.91] Agent: You are using one Internet, one phone line and you're also using TV services, correct?
[03:28.22-03:32.91] Customer: Yes. Okay, wonderful. And this is for the home?
[03:33.99-03:40.69] Customer: Yes, it's [LOCATION] [LOCATION] from [LOCATION] [LOCATION] [LOCATION], [LOCATION].
[03:40.78-03:43.28] Customer: [LOCATION]. Yes.
[03:53.38-03:55.56] Agent: You'qualified for the promotions.
[03:56.59-04:05.79] Agent: We can offer you the Internet of 600 megabytes and $[MONEY_AMOUNT] per [DURATION] with the fiveihold including in that you have one phone line.
[04:05.86-04:10.24] Agent: And what type of channels are you currently looking at?
[04:13.22-04:16.19] Customer: We have mega channels.
[04:16.34-04:20.48] Customer: We only use about 30 of them and we have [ORGANIZATION].
[04:21.62-04:22.48] Agent: Okay,
[04:41.56-04:43.42] Agent: and how many PV do you have?
[04:47.44-04:49.95] Customer: [PERSON_NAME] got one, [PERSON_NAME] got one.
[04:50.13-04:53.24] Customer: The garage has one living ins one and the porch?
[04:53.31-04:53.94] Customer: Five.
[05:01.76-05:03.90] Customer: Total of five? Yes.
[05:04.44-05:08.26] Customer: Okay, six if the girls will ever clean their room.
[05:08.96-05:12.35] Agent: Okay, so I should mention
[05:15.08-05:16.87] Agent: what'you're currently paying there.
[05:18.08-05:19.40] Customer: I don't know. Two.
[05:19.44-05:22.71] Customer: $[MONEY_AMOUNT]. $[MONEY_AMOUNT]?
[05:27.18-05:30.03] Agent: Okay, let me tell you what we can do best for you.
[05:30.06-05:31.95] Agent: The best I can do for you is.
[05:33.54-05:34.63] Agent: Let me see.
[05:51.38-06:03.96] Agent: The best I can do for you is $[MONEY_AMOUNT] per [DURATION] which will be having your 600 megabyte Internet, wifi hotpot, one phone line
[06:06.02-06:16.90] Agent: with a business TV with 125 plus channels, five HD boxes, all total combined bill of $[MONEY_AMOUNT] per [DURATION].
[06:20.88-06:21.62] Agent: Well
[06:23.00-06:24.46] Customer: one, I don't trust you.
[06:25.00-06:28.70] Customer: Two, I don't know if it's going to make that much difference.
[06:30.00-06:31.43] Customer: O those are kids.
[06:31.76-06:33.87] Customer: Hers. Okay.
[06:35.81-06:43.50] Customer: We got taken [DURATION] [DURATION] [DURATION] [DURATION] ago for [MONEY_AMOUNT] because [ORGANIZATION] was changing our plan
[06:44.88-06:46.50] Customer: and I can't afford that.
[06:48.76-06:49.50] Customer: So
[06:52.49-06:54.44] Customer: they said they were from [ORGANIZATION] too.
[06:54.50-06:56.06] Customer: So I don't know.
[06:56.21-07:00.01] Customer: I'm just giving you what I know.
[07:00.19-07:06.38] Agent: Okay, first of all, let me tell you the thing is that we have an option for you.
[07:06.85-07:09.64] Agent: This is a residence location, correct?
[07:09.84-07:13.21] Customer: Yes. Your [ORGANIZATION] business.
[07:14.07-07:23.98] Agent: Second point, we can offer you these prices, the business prices all total combined bill of $[MONEY_AMOUNT].
[07:29.44-07:31.06] Agent: And how much do you want
[07:32.39-07:33.13] Agent: today?
[07:34.60-07:35.94] Agent: Just give me a moment.
[07:49.62-07:56.25] Agent: Okay. The second thing is that you will be getting your bills reduced down to $[MONEY_AMOUNT].
[07:56.38-07:58.75] Agent: That will be your next monthly bill.
[07:58.89-08:01.85] Agent: That will be after [DURATION] [DURATION] of the installation.
[08:10.82-08:13.17] Agent: You didn't tell me how much you wanted today.
[08:13.62-08:15.82] Customer: I don't want anything for today, ma'am.
[08:15.94-08:17.00] Customer: Why should I?
[08:20.23-08:21.08] Customer: Oay,
[08:23.94-08:27.47] Customer: why should I? I have no idea.
[08:27.53-08:31.81] Customer: This is just trying to cover my ass here.
[08:31.99-08:35.50] Customer: O my bill goes up any higher we might be.
[08:36.00-08:38.25] Agent: Let me tell you what is the procedure.
[08:38.37-08:44.17] Agent: If that makes you feel comfortable and you wanted to go with that, then we can see some coziness over here.
[08:44.31-08:51.28] Agent: The thing is that ma'am, what I can do best for you is I can give you a small office.
[08:51.33-09:00.71] Agent: Home office. As you're running business from your home, we can offer you business account at your residence location which we will be having under your business name.
[09:00.77-09:08.05] Agent: That will be a new account for you which will be giving a new installation there which will be absolutely free of call for you.
[09:08.22-09:17.09] Agent: The account will be installed according to your date, which dates you are available for the installation, which will be having all the new services but you will be keeping your same number.
[09:17.66-09:22.12] Agent: Okay. You will be giving a new Internet for a new installation of 600 megabte.
[09:22.15-09:26.22] Agent: You will be getting a new TV there with five new HD boxes.
[09:26.25-09:30.63] Agent: They are all total combined bill of $[MONEY_AMOUNT].
[09:30.98-09:47.67] Agent: For example, if you get this like this account installed on [DATE] [DATE], you will be getting your first bill after [DURATION] [DURATION] of [DATE] [DATE], which will be having the bill of $[MONEY_AMOUNT].
[09:50.60-09:52.81] Customer: Okay, well, sounds good.
[09:52.92-09:54.46] Customer: You're not asking for money.
[09:55.00-09:55.86] Customer: Okay,
[09:58.55-10:00.12] Customer: I don't know what to ask.
[10:00.27-10:08.74] Customer: I thought I did just fine the last time and they got us for over $[MONEY_AMOUNT] and I just really, I am m getting leery.
[10:09.27-10:24.25] Agent: Okay, when I'm going to submit your order, you will be getting an terms and condition and email notification with the order confirmation on your email which will be have all the prices mentioned over there.
[10:24.32-10:30.82] Agent: You can look over the email and you can verify that which will be your new account bill.
[10:31.72-10:35.20] Agent: Okay? Okay, perfect. Now you do that.
[10:35.36-10:37.25] Agent: Okay? Yes, we can do that.
[10:37.67-10:44.98] Agent: So before we go further, first we have to open up a new account which will be under which business name it should be
[10:46.27-10:48.82] Agent: [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:49.12-10:52.03] Agent: Okay. [PERSON_NAME] [ORGANIZATION] [ORGANIZATION].
[10:52.20-10:52.93] Agent: Yes,
[11:01.12-11:05.38] Agent: perfect. And you are running the business from your home, correct?
[11:05.55-11:09.50] Agent: Yes. Okay. We have for [DURATION] [DURATION].
[11:10.00-11:19.08] Agent: Okay, wonderful. And who will be the person who will be looking up that account char be [PERSON_NAME].
[11:19.46-11:22.43] Agent: [PERSON_NAME] [PERSON_NAME]. Yes.
[11:25.25-11:26.08] Agent: Okay.
[11:29.22-11:30.08] Agent: Okay.
[11:31.41-11:39.75] Agent: And the main line number you want to keep the same on the new account which will be having [PHONE_NUMBER], correct?
[11:39.90-11:43.27] Customer: Yes. Can I have the cell phone number for [OCCUPATION]?
[11:45.23-11:51.83] Agent: The cell phone [PHONE_NUMBER] no.
[11:51.93-12:01.64] Agent: [PHONE_NUMBER].
[12:02.90-12:03.76] Agent: Perfect.
[12:06.26-12:11.09] Agent: And on which email you wanted to receive the billings and the confirmation order?
[12:12.86-12:14.15] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[12:17.01-12:18.84] Agent: Can you spell the email address?
[12:19.86-12:20.60] Customer: [EMAIL_ADDRESS].
[12:21.86-12:22.72] Agent: You know
[12:24.22-12:32.15] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[12:34.38-12:36.03] Agent: yeah, we've had a long time
[12:37.36-12:40.10] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[12:42.48-12:45.01] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes.
[12:45.84-12:49.25] Customer: [EMAIL_ADDRESS]
[12:50.72-12:51.46] Customer: [EMAIL_ADDRESS].
[12:53.55-13:10.62] Agent: [EMAIL_ADDRESS]. Okay, let me tell you, the email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[13:11.00-13:12.98] Agent: Yes. Perfect.
[13:15.55-13:19.42] Agent: And first of all, ma'am, you don't have to pay Anything for the installation.
[13:19.55-13:24.10] Agent: Second of all, when the [OCCUPATION] come there, they won't ask you any kind of money.
[13:24.19-13:27.10] Agent: They won't ask you any kind of charges.
[13:27.15-13:28.51] Agent: You have to pay upfront.
[13:28.62-13:31.88] Agent: The only bill you will be getting is off for [DURATION] [DURATION] of the installation.
[13:31.94-13:35.68] Agent: Okay. Okay. And those will come from [ORGANIZATION].
[13:35.85-13:38.35] Agent: This is [ORGANIZATION] [ORGANIZATION] and tech shows up.
[13:38.52-13:43.64] Agent: They will be having [ORGANIZATION] business ID badges and trucks and V will be.
[13:43.70-13:44.78] Agent: And you can verify that.
[13:44.81-13:46.47] Customer: Okay. Okay.
[13:48.40-13:50.23] Customer: And do we know when that will happen?
[13:50.61-13:52.60] Customer: Somebody has to be home still.
[13:52.62-13:54.80] Agent: We will be making that clear for you.
[13:54.85-13:56.96] Agent: What dates you will be looking for the installation.
[13:57.02-13:58.83] Agent: Let me complete the order us.
[13:59.39-14:00.25] Customer: Okay.
[14:14.75-14:16.62] Agent: One online.
[14:25.34-14:29.62] Agent: And the best part is that man, these prices will be logged in for next [DURATION] [DURATION].
[14:29.65-14:32.02] Agent: Okay, that was the next question.
[14:32.12-14:33.20] Agent: [DURATION] [DURATION].
[14:34.50-14:37.36] Customer: After [DURATION] [DURATION], how much will it go up?
[14:37.98-14:41.32] Agent: Your Internet bill will be raising for [MONEY_AMOUNT] to $[MONEY_AMOUNT].
[14:43.50-14:45.75] Agent: Just give me a moment, let me prepare the order.
[14:46.05-14:46.91] Customer: Okay.
[15:27.58-15:29.51] Customer: I am not getting my work done.
[15:38.53-15:39.87] Agent: [PERSON_NAME], you just came in.
[15:39.90-15:41.27] Agent: You're not going back out.
[16:33.84-16:35.86] Agent: And do you have any other location?
[16:36.79-16:38.77] Customer: No, we don't have another location.
[16:39.20-16:40.05] Customer: Okay.
[16:44.12-16:45.30] Agent: And one more thing.
[16:45.35-16:46.41] Agent: You will be getting.
[16:52.63-17:00.39] Agent: You will be getting a free mobile line for next [DURATION] [DURATION] which will be having unlimited calling, unlimited texting, an unlimited Internet.
[17:00.50-17:08.69] Agent: Okay. Okay. Which you can redeem us for the first [DURATION] [DURATION] of the installation.
[17:08.83-17:10.06] Agent: For the account set up.
[17:10.10-17:11.30] Agent: When the account is going to set up.
[17:11.34-17:12.69] Agent: You can get that.
[17:12.73-17:14.52] Customer: Okay. Okay.
[17:15.78-17:17.89] Agent: Let me get the final page ready for you.
[17:17.95-17:20.41] Agent: [MONEY_AMOUNT], 35, 23. Six.
[17:20.49-17:22.30] Agent: Six. It's a total six.
[17:22.34-17:23.80] Agent: HD box is correct.
[17:24.71-17:27.92] Agent: Televisions one. Yeah. Six.
[17:28.10-17:28.82] Agent: Three.
[17:30.99-17:33.07] Agent: Okay. [PERSON_NAME] got one.
[17:33.25-17:36.72] Agent: [PERSON_NAME] got one. The living room has one.
[17:36.86-17:38.34] Agent: The family room has.
[17:40.52-17:42.08] Agent: Porch has gone on the garage.
[17:42.14-17:44.93] Agent: Yes. Six. Six.
[17:51.12-17:53.22] Customer: There's only nine people living in this house.
[17:53.27-17:55.25] Customer: So six televisions ain't too bad.
[17:55.40-17:56.54] Unknown: Perfect. O
[18:05.84-18:08.93] Agent: $[MONEY_AMOUNT] per [DURATION].
[18:33.89-18:37.15] Agent: Okay. What dates are you looking for the installation?
[18:37.26-18:39.69] Agent: Which will be for the date?
[18:39.75-18:41.60] Agent: Let me see. We have
[18:45.35-18:47.77] Agent: [DATE] is also available, which is Saturday.
[18:48.46-18:55.01] Agent: Then we have Monday, Tuesday, Wednesday, Thursday, Friday from [DATE] to [DATE] [DATE].
[18:56.51-18:58.49] Agent: So the [DATE] is this weekend.
[18:58.54-19:01.66] Agent: Right. [DATE] is the next weekend.
[19:01.74-19:03.92] Agent: Coming [DURATION]. Weekend. Okay.
[19:06.14-19:07.74] Agent: We can do the [DATE].
[19:07.90-19:12.25] Agent: [DATE] [DATE]. We have two times SL.
[19:12.31-19:13.91] Agent: One is morning, [TIME] to [TIME].
[19:14.00-19:15.21] Agent: Other one is afternoon.
[19:15.27-19:17.87] Agent: Talk to. For which one do you want to go with?
[19:18.04-19:20.08] Agent: [TIME] to [TIME]. [TIME].
[19:20.23-19:21.74] Agent: [TIME], perfect.
[19:24.12-19:27.31] Agent: Between [TIME] [TIME] [TIME] [TIME], just [TIME] [TIME] [TIME] [TIME].
[19:28.12-19:30.94] Agent: Okay, perfect. Do you have pen, paper?
[19:31.72-19:35.11] Customer: Yep. Write down my direct line number.
[19:37.76-19:39.65] Customer: It's [PHONE_NUMBER]. [PHONE_NUMBER]
[19:40.99-19:57.82] Customer: okay. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER].
[20:00.60-20:02.49] Customer: So it's [PHONE_NUMBER],
[20:04.42-20:08.24] Customer: last four. Okay. Okay.
[20:08.35-20:12.88] Agent: Let me tell you the procedure for the installation so we are on the same page.
[20:12.91-20:15.61] Agent: Okay? Okay. Okay.
[20:17.59-20:21.47] Agent: Let's get this practical done for just getting the example ready for you.
[20:21.61-20:27.35] Agent: [OCCUPATION] will come on [DATE] [DATE] between [TIME] W time slots are being available.
[20:27.38-20:30.59] Agent: You will be getting notified on your cell phones.
[20:30.65-20:31.37] Agent: Okay.
[20:35.27-20:39.06] Agent: You will be called by [DURATION] [DURATION] before on Friday by me.
[20:39.16-20:42.04] Agent: They'll be notifying you are you ready for the installation?
[20:42.11-20:43.67] Agent: Are you available on tomorrow?
[20:43.81-20:46.76] Agent: You will tell me, yes, we are down for that or we are not available.
[20:46.79-20:49.30] Agent: Okay. Whichever these situation are, we can go with that one.
[20:49.32-20:58.61] Agent: Okay. Okay. Second of all, [OCCUPATION] will not touch your existing phone line and television.
[21:00.35-21:12.59] Agent: Oay. He will be installing their new Internet completely with one new line over there with one tv with six televisions.
[21:12.65-21:15.89] Agent: Okay. They will be setting all the things with you over there.
[21:15.94-21:19.20] Agent: Okay. Okay. [OCCUPATION] leave.
[21:19.31-21:22.07] Agent: You will be having your two accounts active there.
[21:22.13-21:23.77] Agent: One is going to be for your residence.
[21:23.82-21:24.86] Agent: One. One is
[21:28.86-21:33.08] Agent: bill. Okay. Okay. You will call me on that number.
[21:33.45-21:41.56] Agent: I'll shift your [PHONE_NUMBER] number from your old residence account to the business one.
[21:42.13-21:45.70] Agent: Okay. Offer. And then it's your choice.
[21:45.80-21:47.84] Agent: The final decision will be yours.
[21:48.13-21:53.39] Agent: You wanted to keep the old account or not, which you will not be keeping, correct?
[21:54.63-21:57.86] Customer: No. Okay. We're gonna get all this new stuff.
[21:57.91-22:01.23] Customer: No. Yes. Yes. Then I have to pay twice?
[22:01.41-22:06.86] Agent: Yes. So. So after that you can simply terminate the old account,
[22:08.39-22:13.84] Agent: but do not terminate it within [DURATION] [DURATION] of the installation.
[22:13.94-22:16.41] Agent: We have to change the numbers.
[22:17.36-22:20.58] Agent: We have to shift your mainline number from
[22:22.20-22:23.51] Agent: to the new one.
[22:24.01-22:26.03] Agent: Okay. Okay.
[22:28.61-22:33.87] Customer: You got to wait how many [DURATION] before we call [ORGANIZATION]?
[22:34.88-22:36.27] Customer: You can call me.
[22:37.01-22:37.83] Customer: Okay.
[22:39.44-22:41.66] Agent: You just won't automatically go.
[22:42.24-22:48.87] Agent: I will be the [OCCUPATION] [OCCUPATION] person who will be helping you out to migrate the number and also for the cancellation.
[22:49.91-22:52.73] Agent: Okay. What's your question?
[22:52.80-22:53.49] Unknown: Wats.
[22:55.32-23:00.02] Agent: What's my what? You have asked me a question that automatically.
[23:01.95-23:04.28] Agent: Oh, it doesn't automatically.
[23:04.46-23:09.58] Agent: When you put it [TIME] [TIME] stuff, don't automatically change.
[23:10.23-23:13.04] Agent: You want to. You're talking about the accounts?
[23:13.19-23:20.62] Agent: Yes. Okay. The procedure is once the account is going to install, you will call me and let me know.
[23:20.71-23:22.10] Agent: Hey, [PERSON_NAME].
[23:24.71-23:34.54] Agent: Hey, [PERSON_NAME]. We wanted to migrate the number because when [OCCUPATION] is going to come, he will be getting the order for a new line for a new account.
[23:35.32-23:49.46] Agent: Okay. So your new line on your old account, which will be having a new number and will shift your old number from your Old account to the new account.
[23:49.60-23:57.91] Agent: Okay? Okay. So you'be getting your same number ported over to your new account with all of these services perfectly set up for you.
[23:57.94-24:05.15] Agent: Okay? Okay. And there is one favor I wanted to ask you for, if you can do that.
[24:09.32-24:21.38] Agent: What? Okay, the favor is that as you said me that someone before asked you for money and you paid them and then your bills goes up, correct?
[24:22.28-24:23.65] Agent: No, my bill didn't go up.
[24:23.68-24:28.62] Agent: They wanted money and I gave them the money and the bill didn't go down and they kept my money.
[24:28.91-24:30.65] Agent: So they kept your money.
[24:31.12-24:33.06] Agent: I just want one favor.
[24:33.64-24:45.24] Agent: When [OCCUPATION] going to come there, do not discuss this partot with them that you are doing this for the saving money or you wanted to get promotions for a new account.
[24:45.29-24:48.69] Agent: Oay, do not discuss this partot with the [OCCUPATION].
[24:48.83-24:56.31] Agent: Because as you have been charged by somemediate, I don't want that to be
[24:57.72-25:02.05] Agent: graceful for you that I cannot help in a favor.
[25:02.14-25:09.42] Agent: You can say that I just provided you a second part for a new account so you can save some money over that.
[25:09.60-25:12.12] Agent: Okay? I just want one favor from you.
[25:12.66-25:16.47] Agent: If you get the installation done, do not cancel this account.
[25:16.65-25:24.42] Agent: Second one. Do not discuss any kind of information with [OCCUPATION] that you get this account for the new installation.
[25:24.52-25:26.17] Agent: For that reducing down the bill.
[25:26.22-25:28.40] Agent: Okay? No, I will not.
[25:28.83-25:30.02] Agent: Okay, thank you so much.
[25:30.04-25:31.41] Agent: This is the only favor of one.
[25:31.50-25:33.24] Agent: I'm going to submit your order.
[25:33.55-25:36.06] Agent: This will be need a [OCCUPATION] approval also.
[25:36.16-25:40.42] Agent: Once this is clear, you will be getting email with the order confirmation.
[25:40.46-25:48.51] Agent: I'm going to call you on Monday for your account numbers, your job numbers and also tell you the exact timera when the [OCCUPATION] is going to come.
[25:48.55-25:52.31] Agent: Okay? Okay. You're going to call on Monday morning?
[25:52.47-25:54.57] Agent: Yes, [TIME] [TIME] Monday morning, around the same time.
[25:54.60-25:56.12] Agent: We'll talk to you regarding this.
[25:56.15-25:58.01] Agent: And can I have your name please?
[25:58.20-26:00.58] Agent: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[26:00.99-26:02.97] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[26:03.00-26:05.47] Agent: And what's your last name, ma'traxler?
[26:05.53-26:07.34] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[26:08.23-26:10.30] Agent: And Mr. [PERSON_NAME] is the
[26:11.76-26:14.73] Agent: [OCCUPATION] [OCCUPATION]. Okay, perfect.
[26:15.99-26:17.65] Agent: Okay, wonderful.
[26:21.34-26:23.04] Agent: Okay. And do you have question?
[26:25.86-26:27.47] Agent: No, I think we got them along.
[26:27.82-26:29.41] Agent: Okay, perfect. Thank you so much.
[26:29.43-26:31.65] Agent: Auding [ORGANIZATION], ma'am. You have a wonderful day.
[26:31.67-26:38.49] Agent: If you do have question, you have my number [PHONE_NUMBER].
[26:38.58-26:40.06] Agent: My name is [PERSON_NAME] [PERSON_NAME].
[26:40.12-26:41.84] Agent: You can offer me, I'll be there to help you.
[26:41.85-26:43.87] Agent: Okay? Okay, thank you.
[26:43.99-26:45.66] Agent: Thank you so much for adding the [ORGANIZATION].
[26:45.71-26:46.53] Agent: Take care. Step bless.
[26:46.56-26:46.71] Agent: Bye.","Hello, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine, how can I help you? This call is guarding phone line and Internet. Can I speak to the person in Char. Well, he's not home, so you'll have to deal with me. Okay. So. Hello, can you hear me? Yes, sir. So sir, recently we have installed new lines in your area. Okay. Due to. You have what? We have recently installed main lines in your area. [ORGANIZATION] lines, New lines and due to which we are providing you pr","Hello, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine, how can I help you? This call is guarding phone line and Internet. Can I speak to the person in Char. Well, he's not home, so you'll have to deal with me. Okay. So. Hello, can you hear me? Yes, sir. So sir, recently we have installed new lines in your area. Okay. Due to. You have what? We have recently installed main lines in your area. [ORGANIZATION] lines, New lines and due to which we are providing you promotional plan which are with better services and also with low pricing as compared to regular plans. Oh no. I got caught in that [DURATION] [DURATION] ago and my price never went down. But they took my money. Thank you. We will not charge you any money. You have to pay your first bill after [DURATION] [DURATION] of installation. So we don't take your money fast. Okay, so what we will give you. We will give you 600 megabytes high speed Internet in $[MONEY_AMOUNT] [DURATION] [DURATION] and each of your phone line in just $[MONEY_AMOUNT] [DURATION] [DURATION]. Okay? And there will be no installation fee, no construction cost and also you don't have to pay any kind of fees before you have to pay your first bill after the [DURATION] [DURATION] of installation. Okay. And this price bills paid? No. For the new services. The new services with [ORGANIZATION]? Yes, ma'am. New plans. You can change your plan. Because the plan that I am giving to you is with better services and also with low pricing. [ORGANIZATION] nothing. Flow pricing. You know how much you are paying currently? An rough idea. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay. And you are using one line or two lines? How many lines? We have one phone line. Oay. And we have Internet and television. Okay, so you are using basic tv? Television? No, I think we got one channel other than basic. Well, no, we got. I don't know, we got like [MONEY_AMOUNT] or 500 channels, but we only have [ORGANIZATION]. Okay, if you just wait for a second, ma'am, I am giving this call to my [OCCUPATION]. He will help you better and assist you for that. Okay? You only have to pay $[MONEY_AMOUNT] for Internet and phone line and he will quote you the price Part tv. Okay? Okay. Yes. I don't believe you, but okay. Hello? Yes. Yes ma'this, is [PERSON_NAME]. How are you? Good. Okay, wonderful. You are using one Internet, one phone line and you're also using TV services, correct? Yes. Okay, wonderful. And this is for the home? Yes, it's [LOCATION] [LOCATION] from [LOCATION] [LOCATION] [LOCATION], [LOCATION]. [LOCATION]. Yes. You'qualified for the promotions. We can offer you the Internet of 600 megabytes and $[MONEY_AMOUNT] per [DURATION] with the fiveihold including in that you have one phone line. And what type of channels are you currently looking at? We have mega channels. We only use about 30 of them and we have [ORGANIZATION]. Okay, and how many PV do you have? [PERSON_NAME] got one, [PERSON_NAME] got one. The garage has one living ins one and the porch? Five. Total of five? Yes. Okay, six if the girls will ever clean their room. Okay, so I should mention what'you're currently paying there. I don't know. Two. $[MONEY_AMOUNT]. $[MONEY_AMOUNT]? Okay, let me tell you what we can do best for you. The best I can do for you is. Let me see. The best I can do for you is $[MONEY_AMOUNT] per [DURATION] which will be having your 600 megabyte Internet, wifi hotpot, one phone line with a business TV with 125 plus channels, five HD boxes, all total combined bill of $[MONEY_AMOUNT] per [DURATION]. Well one, I don't trust you. Two, I don't know if it's going to make that much difference. O those are kids. Hers. Okay. We got taken [DURATION] [DURATION] [DURATION] [DURATION] ago for [MONEY_AMOUNT] because [ORGANIZATION] was changing our plan and I can't afford that. So they said they were from [ORGANIZATION] too. So I don't know. I'm just giving you what I know. Okay, first of all, let me tell you the thing is that we have an option for you. This is a residence location, correct? Yes. Your [ORGANIZATION] business. Second point, we can offer you these prices, the business prices all total combined bill of $[MONEY_AMOUNT]. And how much do you want today? Just give me a moment. Okay. The second thing is that you will be getting your bills reduced down to $[MONEY_AMOUNT]. That will be your next monthly bill. That will be after [DURATION] [DURATION] of the installation. You didn't tell me how much you wanted today. I don't want anything for today, ma'am. Why should I? Oay, why should I? I have no idea. This is just trying to cover my ass here. O my bill goes up any higher we might be. Let me tell you what is the procedure. If that makes you feel comfortable and you wanted to go with that, then we can see some coziness over here. The thing is that ma'am, what I can do best for you is I can give you a small office. Home office. As you're running business from your home, we can offer you business account at your residence location which we will be having under your business name. That will be a new account for you which will be giving a new installation there which will be absolutely free of call for you. The account will be installed according to your date, which dates you are available for the installation, which will be having all the new services but you will be keeping your same number. Okay. You will be giving a new Internet for a new installation of 600 megabte. You will be getting a new TV there with five new HD boxes. They are all total combined bill of $[MONEY_AMOUNT]. For example, if you get this like this account installed on [DATE] [DATE], you will be getting your first bill after [DURATION] [DURATION] of [DATE] [DATE], which will be having the bill of $[MONEY_AMOUNT]. Okay, well, sounds good. You're not asking for money. Okay, I don't know what to ask. I thought I did just fine the last time and they got us for over $[MONEY_AMOUNT] and I just really, I am m getting leery. Okay, when I'm going to submit your order, you will be getting an terms and condition and email notification with the order confirmation on your email which will be have all the prices mentioned over there. You can look over the email and you can verify that which will be your new account bill. Okay? Okay, perfect. Now you do that. Okay? Yes, we can do that. So before we go further, first we have to open up a new account which will be under which business name it should be [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay. [PERSON_NAME] [ORGANIZATION] [ORGANIZATION]. Yes, perfect. And you are running the business from your home, correct? Yes. Okay. We have for [DURATION] [DURATION]. Okay, wonderful. And who will be the person who will be looking up that account char be [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Yes. Okay. Okay. And the main line number you want to keep the same on the new account which will be having [PHONE_NUMBER], correct? Yes. Can I have the cell phone number for [OCCUPATION]? The cell phone [PHONE_NUMBER] no. [PHONE_NUMBER]. Perfect. And on which email you wanted to receive the billings and the confirmation order? [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Can you spell the email address? [EMAIL_ADDRESS]. You know [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] yeah, we've had a long time [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Okay, let me tell you, the email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes. Perfect. And first of all, ma'am, you don't have to pay Anything for the installation. Second of all, when the [OCCUPATION] come there, they won't ask you any kind of money. They won't ask you any kind of charges. You have to pay upfront. The only bill you will be getting is off for [DURATION] [DURATION] of the installation. Okay. Okay. And those will come from [ORGANIZATION]. This is [ORGANIZATION] [ORGANIZATION] and tech shows up. They will be having [ORGANIZATION] business ID badges and trucks and V will be. And you can verify that. Okay. Okay. And do we know when that will happen? Somebody has to be home still. We will be making that clear for you. What dates you will be looking for the installation. Let me complete the order us. Okay. One online. And the best part is that man, these prices will be logged in for next [DURATION] [DURATION]. Okay, that was the next question. [DURATION] [DURATION]. After [DURATION] [DURATION], how much will it go up? Your Internet bill will be raising for [MONEY_AMOUNT] to $[MONEY_AMOUNT]. Just give me a moment, let me prepare the order. Okay. I am not getting my work done. [PERSON_NAME], you just came in. You're not going back out. And do you have any other location? No, we don't have another location. Okay. And one more thing. You will be getting. You will be getting a free mobile line for next [DURATION] [DURATION] which will be having unlimited calling, unlimited texting, an unlimited Internet. Okay. Okay. Which you can redeem us for the first [DURATION] [DURATION] of the installation. For the account set up. When the account is going to set up. You can get that. Okay. Okay. Let me get the final page ready for you. [MONEY_AMOUNT], 35, 23. Six. Six. It's a total six. HD box is correct. Televisions one. Yeah. Six. Three. Okay. [PERSON_NAME] got one. [PERSON_NAME] got one. The living room has one. The family room has. Porch has gone on the garage. Yes. Six. Six. There's only nine people living in this house. So six televisions ain't too bad. Perfect. O $[MONEY_AMOUNT] per [DURATION]. Okay. What dates are you looking for the installation? Which will be for the date? Let me see. We have [DATE] is also available, which is Saturday. Then we have Monday, Tuesday, Wednesday, Thursday, Friday from [DATE] to [DATE] [DATE]. So the [DATE] is this weekend. Right. [DATE] is the next weekend. Coming [DURATION]. Weekend. Okay. We can do the [DATE]. [DATE] [DATE]. We have two times SL. One is morning, [TIME] to [TIME]. Other one is afternoon. Talk to. For which one do you want to go with? [TIME] to [TIME]. [TIME]. [TIME], perfect. Between [TIME] [TIME] [TIME] [TIME], just [TIME] [TIME] [TIME] [TIME]. Okay, perfect. Do you have pen, paper? Yep. Write down my direct line number. It's [PHONE_NUMBER]. [PHONE_NUMBER] okay. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. So it's [PHONE_NUMBER], last four. Okay. Okay. Let me tell you the procedure for the installation so we are on the same page. Okay? Okay. Okay. Let's get this practical done for just getting the example ready for you. [OCCUPATION] will come on [DATE] [DATE] between [TIME] W time slots are being available. You will be getting notified on your cell phones. Okay. You will be called by [DURATION] [DURATION] before on Friday by me. They'll be notifying you are you ready for the installation? Are you available on tomorrow? You will tell me, yes, we are down for that or we are not available. Okay. Whichever these situation are, we can go with that one. Okay. Okay. Second of all, [OCCUPATION] will not touch your existing phone line and television. Oay. He will be installing their new Internet completely with one new line over there with one tv with six televisions. Okay. They will be setting all the things with you over there. Okay. Okay. [OCCUPATION] leave. You will be having your two accounts active there. One is going to be for your residence. One. One is bill. Okay. Okay. You will call me on that number. I'll shift your [PHONE_NUMBER] number from your old residence account to the business one. Okay. Offer. And then it's your choice. The final decision will be yours. You wanted to keep the old account or not, which you will not be keeping, correct? No. Okay. We're gonna get all this new stuff. No. Yes. Yes. Then I have to pay twice? Yes. So. So after that you can simply terminate the old account, but do not terminate it within [DURATION] [DURATION] of the installation. We have to change the numbers. We have to shift your mainline number from to the new one. Okay. Okay. You got to wait how many [DURATION] before we call [ORGANIZATION]? You can call me. Okay. You just won't automatically go. I will be the [OCCUPATION] [OCCUPATION] person who will be helping you out to migrate the number and also for the cancellation. Okay. What's your question? Wats. What's my what? You have asked me a question that automatically. Oh, it doesn't automatically. When you put it [TIME] [TIME] stuff, don't automatically change. You want to. You're talking about the accounts? Yes. Okay. The procedure is once the account is going to install, you will call me and let me know. Hey, [PERSON_NAME]. Hey, [PERSON_NAME]. We wanted to migrate the number because when [OCCUPATION] is going to come, he will be getting the order for a new line for a new account. Okay. So your new line on your old account, which will be having a new number and will shift your old number from your Old account to the new account. Okay? Okay. So you'be getting your same number ported over to your new account with all of these services perfectly set up for you. Okay? Okay. And there is one favor I wanted to ask you for, if you can do that. What? Okay, the favor is that as you said me that someone before asked you for money and you paid them and then your bills goes up, correct? No, my bill didn't go up. They wanted money and I gave them the money and the bill didn't go down and they kept my money. So they kept your money. I just want one favor. When [OCCUPATION] going to come there, do not discuss this partot with them that you are doing this for the saving money or you wanted to get promotions for a new account. Oay, do not discuss this partot with the [OCCUPATION]. Because as you have been charged by somemediate, I don't want that to be graceful for you that I cannot help in a favor. You can say that I just provided you a second part for a new account so you can save some money over that. Okay? I just want one favor from you. If you get the installation done, do not cancel this account. Second one. Do not discuss any kind of information with [OCCUPATION] that you get this account for the new installation. For that reducing down the bill. Okay? No, I will not. Okay, thank you so much. This is the only favor of one. I'm going to submit your order. This will be need a [OCCUPATION] approval also. Once this is clear, you will be getting email with the order confirmation. I'm going to call you on Monday for your account numbers, your job numbers and also tell you the exact timera when the [OCCUPATION] is going to come. Okay? Okay. You're going to call on Monday morning? Yes, [TIME] [TIME] Monday morning, around the same time. We'll talk to you regarding this. And can I have your name please? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And what's your last name, ma'traxler? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. And Mr. [PERSON_NAME] is the [OCCUPATION] [OCCUPATION]. Okay, perfect. Okay, wonderful. Okay. And do you have question? No, I think we got them along. Okay, perfect. Thank you so much. Auding [ORGANIZATION], ma'am. You have a wonderful day. If you do have question, you have my number [PHONE_NUMBER]. My name is [PERSON_NAME] [PERSON_NAME]. You can offer me, I'll be there to help you. Okay? Okay, thank you. Thank you so much for adding the [ORGANIZATION]. Take care. Step bless. Bye."
224,648,32d9e3ccb8fb487491121f4a1064bddd,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/32d9e3ccb8fb487491121f4a1064bddd_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.93704486,0.9370448639455783,121.0,294,294,2.4297520661157024,18,6,"[DURATION], [LOCATION], [OCCUPATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.935,28,12,10,6,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.26-00:01.88] IVR/System: [OCCUPATION], we fix your paes.
[00:02.05-00:05.53] IVR/System: Please note we are not currently offering any autog glass services.
[00:05.67-00:07.66] IVR/System: To reach the office, press [PHONE_NUMBER].
[00:07.80-00:09.60] IVR/System: For dial by name [OCCUPATION]
[00:19.70-00:23.43] IVR/System: [OCCUPATION] [OCCUPATION] replaces all types of glass.
[00:23.46-00:24.38] IVR/System: [OCCUPATION]. You f your pa.
[00:24.41-00:25.43] Agent: This is [PERSON_NAME].
[00:26.84-00:28.96] Customer: Hi. I have a question for you.
[00:29.10-00:42.80] Customer: We have a few square glasses that we just need to be resized and I was wondering what is the best way if we can get an estimate, if we can bring it there.
[00:42.90-00:47.95] Customer: If it's something that can be done right away, how does that work?
[00:48.12-00:51.17] Agent: Okay, your best bet would be to bring it by here.
[00:51.20-00:56.92] Agent: We can take a look at and determine if we can and then also give you a quote as far as time frame.
[00:56.99-00:59.77] Agent: Right now we're looking at [DURATION] [DURATION] [DURATION] [DURATION] [DURATION].
[01:01.62-01:03.57] Agent: Okay, so we have to leave it there.
[01:03.66-01:07.52] Customer: It's not something that can be done on the same day, correct?
[01:07.55-01:08.44] Agent: Yes, ma'am.
[01:10.06-01:13.82] Customer: And do we need an appointment to come over there?
[01:13.88-01:15.56] Customer: Or we can just walk in?
[01:15.75-01:16.95] Agent: You can just walk in.
[01:17.05-01:20.72] Agent: We're open Monday through Friday from [TIME] until [TIME] [TIME].
[01:21.17-01:24.75] Agent: But if your best bet would be to be here before [TIME].
[01:26.81-01:30.82] Customer: I see you'not open weekends, are you?
[01:31.01-01:39.10] Customer: No. No. Okay. Yeah, we live in [LOCATION] [LOCATION], so I have to figure out how to bring it.
[01:39.17-01:45.58] Customer: And you wouldn't be able to give any type of estimates or anything before I come over there?
[01:45.77-01:49.50] Agent: No, we have to really take a look at them to see if it's something that we can do.
[01:49.92-01:54.17] Agent: Take a look at the type of glass to see if it's even able to be done.
[01:55.36-01:57.83] Customer: Okay, great. Thank you so much.
[01:58.01-01:58.88] Agent: You're welcome. Bye.","[OCCUPATION], we fix your paes. Please note we are not currently offering any autog glass services. To reach the office, press [PHONE_NUMBER]. For dial by name [OCCUPATION] [OCCUPATION] [OCCUPATION] replaces all types of glass. [OCCUPATION]. You f your pa. This is [PERSON_NAME]. Hi. I have a question for you. We have a few square glasses that we just need to be resized and I was wondering what is the best way if we can get an estimate, if we can bring it there. If it's something that can be done","[OCCUPATION], we fix your paes. Please note we are not currently offering any autog glass services. To reach the office, press [PHONE_NUMBER]. For dial by name [OCCUPATION] [OCCUPATION] [OCCUPATION] replaces all types of glass. [OCCUPATION]. You f your pa. This is [PERSON_NAME]. Hi. I have a question for you. We have a few square glasses that we just need to be resized and I was wondering what is the best way if we can get an estimate, if we can bring it there. If it's something that can be done right away, how does that work? Okay, your best bet would be to bring it by here. We can take a look at and determine if we can and then also give you a quote as far as time frame. Right now we're looking at [DURATION] [DURATION] [DURATION] [DURATION] [DURATION]. Okay, so we have to leave it there. It's not something that can be done on the same day, correct? Yes, ma'am. And do we need an appointment to come over there? Or we can just walk in? You can just walk in. We're open Monday through Friday from [TIME] until [TIME] [TIME]. But if your best bet would be to be here before [TIME]. I see you'not open weekends, are you? No. No. Okay. Yeah, we live in [LOCATION] [LOCATION], so I have to figure out how to bring it. And you wouldn't be able to give any type of estimates or anything before I come over there? No, we have to really take a look at them to see if it's something that we can do. Take a look at the type of glass to see if it's even able to be done. Okay, great. Thank you so much. You're welcome. Bye."
225,2869,d929ea44204a433cafd98bab6b2d60e3,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/d929ea44204a433cafd98bab6b2d60e3_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9039655,0.903965456674473,386.0,854,854,2.2124352331606216,37,9,"[DATE], [DATE_INTERVAL], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.935,79,38,38,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.57-00:04.42] IVR/System: Thank you for calling the [ORGANIZATION] [ORGANIZATION], a neighborly company.
[00:04.54-00:07.51] IVR/System: Please stay on the line for the next available [OCCUPATION].
[00:16.21-00:18.95] IVR/System: This call is being recorded for quality assurance.
[00:21.61-00:24.22] Agent: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:24.36-00:27.11] Agent: We can help [ORGANIZATION] [ORGANIZATION] do fixure pae this.
[00:27.14-00:33.45] Customer: [PERSON_NAME]. Hi. Yeah, I have some questions about either repairing or replacing a windshield.
[00:34.42-00:36.56] Agent: Yes, ma'am. What questions did you have?
[00:37.27-00:38.88] Customer: Okay, one is
[00:41.10-00:43.62] Customer: it's a [DATE_INTERVAL] car.
[00:43.66-00:45.06] Customer: So it's an old car.
[00:45.24-00:49.33] Customer: If it'got a crack in it, will they the insurance replace it?
[00:50.27-01:09.86] Agent: Yesk. So the determination of whether it's a chip repair or a full replacement, if the initial impact area has to be no larger than a quarter and the cracking coming out from it with the initial impact area, the whole damaged area has to be no larger than a business card to try and do a repair.
[01:10.19-01:13.28] Agent: Anything larger than that would have to be a full replacement.
[01:13.44-01:20.14] Agent: The insurance usually covers glass replacement as long as you have comprehensive coverage with your policy.
[01:20.67-01:24.80] Agent: But whatever the deductible is with your comprehensive would apply.
[01:24.98-01:32.73] Agent: So if you like had $[MONEY_AMOUNT] deductible, that's what you would pay to the shop and any remaining balance would go to the insurance to pay.
[01:33.88-01:38.63] Agent: Right where it says $[MONEY_AMOUNT] deductible other than collision.
[01:38.69-01:41.28] Customer: I'm assuming that means comprehensive?
[01:41.46-01:42.75] Agent: Yes ma'am, that is correct.
[01:42.80-01:48.38] Agent: So you would have a [MONEY_AMOUNT] deductible, that's all you would be responsible for and build the rest to the insurance.
[01:49.23-01:52.06] Customer: Okay, my next question is
[01:53.70-01:57.42] Customer: time frames for a car like a [DATE_INTERVAL].
[01:57.47-02:03.95] Customer: So I mean you don't have to do any of the adjustments to any special things, correct?
[02:04.01-02:11.39] Agent: Yeah, as long as we could get as our supplier has the glass in stock, which I wouldn't know that unless we did a whole quote to and have your year make and model and all.
[02:11.53-02:19.33] Agent: But as long as they had it in stock, if you were in our [LOCATION] service area, we do have availability this coming [DATE] [DATE] [DATE].
[02:19.53-02:23.65] Agent: And if you are in our [LOCATION] service area, it would be that following Thursday or Friday.
[02:23.71-02:25.62] Agent: So the [DATE] or [DATE].
[02:26.25-02:28.15] Customer: Okay, I'm in [LOCATION].
[02:28.60-02:31.23] Agent: Okay, so that would be the [LOCATION] service area.
[02:31.28-02:32.66] Customer: So that would be Tuesday.
[02:33.72-02:36.66] Customer: Now do you come to me or do I have to bring it in?
[02:37.32-02:39.88] Agent: We have both services, so whichever you would prefer.
[02:39.94-02:47.95] Customer: Oay. Okay, my next question is car won't be here until.
[02:48.13-02:51.42] Agent: Well, we're tied up Friday and Saturday.
[02:51.47-02:53.27] Agent: He's coming in Thursday night.
[02:53.45-02:58.04] Customer: I have. He sent me an email with photos of it.
[02:58.14-03:00.13] Customer: Can you look at that and determine?
[03:01.84-03:11.13] Agent: Yeah, I can if you'like is it photos with something next to it so I can actually tell the size of it.
[03:12.34-03:15.68] Agent: Hold on. Let me go back into the email he sent me.
[03:16.85-03:23.51] Customer: The thing of it is, he keeps the car is in my name, but he keeps it down in [LOCATION] for when he's in the area.
[03:23.97-03:26.03] Customer: So it's not always here.
[03:29.94-03:32.07] Customer: [ORGANIZATION], where am I?
[03:32.10-03:36.35] Customer: Windshield. I'KEEP forgetting about it on Thursday night.
[03:36.50-03:39.24] Customer: So he's wondering if it could be done next Monday or Tuesday.
[03:40.79-03:47.13] Agent: Well, if I open it up, preview, it kind of shows where he took it.
[03:48.24-03:50.03] Agent: He sent me three pictures.
[03:50.13-03:51.46] Agent: Let's see. There's one.
[03:51.59-03:55.18] Agent: Well, that one. The sun's kind of shining on it.
[03:56.84-03:59.44] Agent: That or if you can talk to him and just ask him.
[03:59.58-04:01.24] Agent: Business card is about 3 inches.
[04:01.34-04:07.06] Agent: So if the whole area is bigger than 3 inches, then it would need to be a full replacement.
[04:07.65-04:09.87] Customer: It looks like a round hole.
[04:11.60-04:16.32] Customer: Okay. And is it the only thing I can can.
[04:16.42-04:19.79] Customer: It's big. I can't tell if it's bigger or not.
[04:25.44-04:32.90] Customer: Yeah, it's like a round hole, and then it's got little teeny little cracks coming out from it.
[04:38.26-04:42.24] Customer: But if you have an email address, I can send these to you.
[04:42.27-04:43.85] Customer: You can just kind of take a look.
[04:44.38-04:47.67] Customer: It's hard to get a hold of him because he travels for.
[04:47.79-04:49.94] Customer: Works for an airline, so he travels for work.
[04:50.00-04:53.12] Customer: So it's hard to get a hold of him until he comes in.
[04:55.55-04:58.47] Customer: Is there an email address I could send this to you?
[04:58.57-05:02.09] Customer: You did my car, what, last year so ago.
[05:02.15-05:05.31] Customer: And you did an excellent job on my Camra.
[05:06.33-05:09.52] Customer: All right. Is there an email address I can send it to?
[05:09.65-05:11.95] Agent: Yeah. Are you ready to jot that down?
[05:12.54-05:14.44] Agent: Yes. Okay.
[05:24.69-05:26.36] Agent: Then [EMAIL_ADDRESS], which is.
[05:35.49-05:36.79] Agent: And then [EMAIL_ADDRESS]
[05:40.12-05:43.70] Agent: [EMAIL_ADDRESS]. Do Net. Okay.
[05:43.85-05:45.70] Agent: My name is [PERSON_NAME] [PERSON_NAME], so.
[05:46.08-05:50.43] Customer: Okay. It'll come from my account, a [PERSON_NAME] [LOCATION].
[05:51.69-05:53.10] Customer: And I'm in [LOCATION] [LOCATION].
[05:53.29-05:55.62] Customer: My phone number, home phone is
[05:57.96-06:03.73] Agent: [PHONE_NUMBER]. Okay. Yeah.
[06:05.23-06:14.05] Agent: If you want to include all that in the email, we can start a tet for you and let you know o you know, whether it can be repaired or needs to be fully replaced.
[06:14.67-06:16.87] Customer: Okay, I thank you very much.
[06:16.89-06:18.25] Agent: And your name again was?
[06:18.58-06:22.76] Customer: [PERSON_NAME]. [PERSON_NAME]. Thank you very much, [PERSON_NAME].
[06:22.95-06:24.53] Agent: Thank you. Bye.","Thank you for calling the [ORGANIZATION] [ORGANIZATION], a neighborly company. Please stay on the line for the next available [OCCUPATION]. This call is being recorded for quality assurance. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help [ORGANIZATION] [ORGANIZATION] do fixure pae this. [PERSON_NAME]. Hi. Yeah, I have some questions about either repairing or replacing a windshield. Yes, ma'am. What questions did you have? Okay, one is it's a [DATE_INTERVAL] car. So it","Thank you for calling the [ORGANIZATION] [ORGANIZATION], a neighborly company. Please stay on the line for the next available [OCCUPATION]. This call is being recorded for quality assurance. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help [ORGANIZATION] [ORGANIZATION] do fixure pae this. [PERSON_NAME]. Hi. Yeah, I have some questions about either repairing or replacing a windshield. Yes, ma'am. What questions did you have? Okay, one is it's a [DATE_INTERVAL] car. So it's an old car. If it'got a crack in it, will they the insurance replace it? Yesk. So the determination of whether it's a chip repair or a full replacement, if the initial impact area has to be no larger than a quarter and the cracking coming out from it with the initial impact area, the whole damaged area has to be no larger than a business card to try and do a repair. Anything larger than that would have to be a full replacement. The insurance usually covers glass replacement as long as you have comprehensive coverage with your policy. But whatever the deductible is with your comprehensive would apply. So if you like had $[MONEY_AMOUNT] deductible, that's what you would pay to the shop and any remaining balance would go to the insurance to pay. Right where it says $[MONEY_AMOUNT] deductible other than collision. I'm assuming that means comprehensive? Yes ma'am, that is correct. So you would have a [MONEY_AMOUNT] deductible, that's all you would be responsible for and build the rest to the insurance. Okay, my next question is time frames for a car like a [DATE_INTERVAL]. So I mean you don't have to do any of the adjustments to any special things, correct? Yeah, as long as we could get as our supplier has the glass in stock, which I wouldn't know that unless we did a whole quote to and have your year make and model and all. But as long as they had it in stock, if you were in our [LOCATION] service area, we do have availability this coming [DATE] [DATE] [DATE]. And if you are in our [LOCATION] service area, it would be that following Thursday or Friday. So the [DATE] or [DATE]. Okay, I'm in [LOCATION]. Okay, so that would be the [LOCATION] service area. So that would be Tuesday. Now do you come to me or do I have to bring it in? We have both services, so whichever you would prefer. Oay. Okay, my next question is car won't be here until. Well, we're tied up Friday and Saturday. He's coming in Thursday night. I have. He sent me an email with photos of it. Can you look at that and determine? Yeah, I can if you'like is it photos with something next to it so I can actually tell the size of it. Hold on. Let me go back into the email he sent me. The thing of it is, he keeps the car is in my name, but he keeps it down in [LOCATION] for when he's in the area. So it's not always here. [ORGANIZATION], where am I? Windshield. I'KEEP forgetting about it on Thursday night. So he's wondering if it could be done next Monday or Tuesday. Well, if I open it up, preview, it kind of shows where he took it. He sent me three pictures. Let's see. There's one. Well, that one. The sun's kind of shining on it. That or if you can talk to him and just ask him. Business card is about 3 inches. So if the whole area is bigger than 3 inches, then it would need to be a full replacement. It looks like a round hole. Okay. And is it the only thing I can can. It's big. I can't tell if it's bigger or not. Yeah, it's like a round hole, and then it's got little teeny little cracks coming out from it. But if you have an email address, I can send these to you. You can just kind of take a look. It's hard to get a hold of him because he travels for. Works for an airline, so he travels for work. So it's hard to get a hold of him until he comes in. Is there an email address I could send this to you? You did my car, what, last year so ago. And you did an excellent job on my Camra. All right. Is there an email address I can send it to? Yeah. Are you ready to jot that down? Yes. Okay. Then [EMAIL_ADDRESS], which is. And then [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Do Net. Okay. My name is [PERSON_NAME] [PERSON_NAME], so. Okay. It'll come from my account, a [PERSON_NAME] [LOCATION]. And I'm in [LOCATION] [LOCATION]. My phone number, home phone is [PHONE_NUMBER]. Okay. Yeah. If you want to include all that in the email, we can start a tet for you and let you know o you know, whether it can be repaired or needs to be fully replaced. Okay, I thank you very much. And your name again was? [PERSON_NAME]. [PERSON_NAME]. Thank you very much, [PERSON_NAME]. Thank you. Bye."
226,1500,84bee5c465eb4e7c87fa866b281ffff3,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/84bee5c465eb4e7c87fa866b281ffff3_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.8990647,0.8990647235387046,639.0,1266,1266,1.9812206572769953,54,11,"[CREDIT_CARD_CVV], [CREDIT_CARD_EXPIRATION], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHYSICAL_ATTRIBUTE], [TIME], [VEHICLE_ID]",44,False,87.935,131,74,49,8,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.38-00:02.78] IVR/System: For auto or two.
[00:02.88-00:04.36] IVR/System: For any other services.
[00:10.13-00:12.28] IVR/System: Please hold while I try to connect you.
[00:31.64-00:34.83] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:37.37-00:39.83] IVR/System: Please hold for the next available [OCCUPATION].
[00:41.45-00:44.12] IVR/System: [ORGANIZATION] can do more than fix your pains.
[00:44.26-00:49.69] IVR/System: We can help beautify your home and bath with luxurious glass shower and [ORGANIZATION] [ORGANIZATION].
[00:49.73-00:50.65] IVR/System: We fix your pains.
[00:50.75-00:54.55] Agent: This is [PERSON_NAME]. Hi, [PERSON_NAME], it's [PERSON_NAME].
[00:55.49-00:56.32] Customer: I have a question.
[00:56.37-01:00.55] Customer: If you could give me an estimate on a windshield replacement on my pickup.
[01:01.45-01:03.08] Agent: Sure. Hold on just a moment.
[01:03.13-01:05.44] Customer: For me. Okay.
[01:08.86-01:12.83] Agent: Sorry, my computer is slow and I'm trying to open up like a new order for you.
[01:13.78-01:15.98] Agent: That's okay. How's yournd Monday?
[01:16.04-01:17.44] Agent: Your first name is [PERSON_NAME].
[01:17.81-01:19.24] Customer: My Monday is pretty good.
[01:19.37-01:20.92] Agent: You know, we're getting there.
[01:22.31-01:23.92] Agent: [PERSON_NAME], what's your last name?
[01:24.75-01:27.00] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:27.67-01:30.41] Agent: Perfect. And do you have a good callback number for me?
[01:31.62-01:32.36] Customer: Yes.
[01:38.91-01:40.97] Agent: Perfect. How's your Monday going?
[01:42.58-01:45.56] Customer: It's. It's going'a Monday.
[01:46.03-01:46.84] Customer: Yeah.
[01:48.56-01:50.55] Agent: What year, make and model is your car?
[01:51.53-01:55.22] Customer: It's a 2016Ford F150.
[01:56.08-01:56.91] Agent: Okay,
[01:58.81-02:01.91] Agent: and do you happen to have access to the VIN number for that truck?
[02:04.53-02:06.80] Customer: Not on me right now, no.
[02:06.94-02:10.38] Agent: Okay, and then do you have a two door or a four door?
[02:13.44-02:16.51] Customer: It's a two door extended cab but the back door is open.
[02:16.64-02:21.28] Customer: So technically it's a four door but not a full size crew cab for doors.
[02:21.34-02:25.10] Agent: Oh, because it's got like those little suicide doors or whatever.
[02:25.65-02:29.78] Agent: Yes. Okay, let's see.
[02:33.69-02:38.71] Agent: There's about 12 different options that I could choose for the windshield for this truck.
[02:40.00-02:42.62] Agent: So to narrow it down I would need the VIN number.
[02:43.00-02:48.53] Customer: Would I be able to send you a text message and then you can text me a picture of the VIN number whenever you can?
[02:53.24-02:55.01] Agent: Yes, that would work.
[02:56.00-03:04.97] Agent: Okay. Because there'just so many different options for these and I don't want to give you a price and then it have it be like wildly off.
[03:05.51-03:06.46] Customer: I'd ra.
[03:07.84-03:12.23] Agent: You know, I'd rather give you like a decent price, the correct price.
[03:12.29-03:15.83] Customer: No, no, I completely understand actually.
[03:15.89-03:21.14] Agent: So what I'll do is I'll just text you saying like hello, I actually do have the VIN here.
[03:21.27-03:22.90] Customer: I was looking for my pictures.
[03:23.68-03:26.51] Agent: O okay, cool. Let's see.
[03:26.68-03:27.95] Customer: Are you I ready for that?
[03:27.97-03:47.82] Customer: Whenever you are. All right, that is going to be [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[03:48.93-03:54.94] Agent: Okay, thank you. Yeah, I was looking through my pictures and I picture of the title.
[03:56.84-04:00.34] Customer: Thats helpful. It's always helpful to have it.
[04:00.41-04:08.61] Agent: Let's see what we get do you want the [ORGANIZATION] like oval in the third visor FR on there or do you not want the logo?
[04:08.79-04:13.82] Customer: Typically you do have to pay more if you want it but I honest no.
[04:14.41-04:19.06] Agent: Okay. Some people really like it so I always like to ask.
[04:20.00-04:26.37] Customer: The one now doesn't even have it so I'm not too worried about it.
[04:26.67-04:34.05] Agent: Okay, let's see. Like I know when I had my [ORGANIZATION] and they were like do you want the little [ORGANIZATION] logo?
[04:34.10-04:37.99] Customer: I was like, yeah, I wanted that so bad.
[04:38.06-04:39.73] Agent: I guess everyone is different.
[04:40.26-04:43.35] Customer: Yeah, I figured. May as well ask.
[04:43.49-04:47.73] Agent: Let's see. And there's no camera or anything like that in the car, right?
[04:49.96-04:52.38] Customer: No. Okay.
[04:54.20-04:57.88] Agent: All right. So it looks like your grand total would be [MONEY_AMOUNT].
[04:58.06-05:01.31] Agent: [MONEY_AMOUNT] and that's fully installed after tax.
[05:02.49-05:03.31] Customer: Okay.
[05:05.93-05:11.90] Customer: Is that like bringing it there or do you guys come to my house or how do you guys.
[05:13.64-05:14.89] Agent: That's the price either way.
[05:14.91-05:18.03] Agent: You want to do it now for mobile service?
[05:18.05-05:19.78] Agent: I know that we are booked out a little bit.
[05:19.83-05:21.20] Agent: Where are you located by chance?
[05:21.30-05:22.57] Agent: Like what zip code?
[05:23.39-05:25.62] Customer: [LOCATION].
[05:26.92-05:29.18] Agent: It's right outside of your location.
[05:29.92-05:32.42] Customer: [DURATION] [DURATION]. Ye yeah,
[05:33.68-05:36.25] Agent: we are let see
[05:38.63-05:44.71] Agent: we can definitely get it done faster if you bring it here for mobile service.
[05:44.74-05:46.68] Agent: It looks like we're booked out a little bit.
[05:47.33-05:53.33] Agent: Let me see when our next available appointment is for like in shop.
[05:53.51-06:13.90] Agent: So if you wanted to bring it in here we can get it done Thursday at [TIME] and it would only take about [DURATION] [DURATION] to do and then if you wanted see for that am I able just to drop the pickup off in the morning and leave the keys with you guys and then pick it up the next day?
[06:14.61-06:17.19] Customer: Yeah, of course. Okay,
[06:18.56-06:20.67] Customer: that would probably work best.
[06:22.52-06:25.82] Customer: I can drop it off Thursday morning and then
[06:30.76-06:32.62] Customer: o I was going to see if had
[06:34.81-06:36.35] Customer: I was going to see if we had
[06:39.31-06:42.46] Agent: a loaner car for a Thursday, but it doesn't look like we do.
[06:42.55-06:43.57] Agent: I'm sorry about that.
[06:43.66-06:46.61] Customer: O no, worth a shotill check.
[06:47.02-06:49.88] Customer: I have three vehicles so I'm not too worried about.
[06:50.50-06:51.32] Agent: Okay,
[06:55.26-06:58.37] Agent: let just. I want to check one more thing for you.
[07:02.31-07:07.95] Agent: If you did want it done mobile, would you be around Friday for us to do that?
[07:12.30-07:13.04] Customer: So
[07:14.30-07:17.92] Customer: I drive truck so it's like my schedule really does vary.
[07:18.54-07:29.00] Customer: I guess it's probably easiest for me just to bring it there and drop it off and then I can come pick it up the next day when it's a convenient time for me.
[07:29.65-07:35.37] Agent: Gotcha. No problem. So we can get it done this Thursday at [TIME] if you'd like.
[07:35.51-07:38.19] Agent: The only thing I need from you today would be
[07:39.57-07:45.24] Agent: just a deposit just for the amount for the material so we can get the windshield itself ordered.
[07:45.81-07:49.63] Agent: And the material is just [MONEY_AMOUNT] [MONEY_AMOUNT].
[07:50.69-07:54.19] Customer: Okay? Yeah, that's fine with me.
[07:54.77-07:57.07] Customer: Okay, lets go ahead and get that set.
[07:57.12-08:03.17] Agent: I'm going to get you on the schedule first just to make sure that spot doesn't disappear while we're talking.
[08:03.27-08:07.26] Agent: Because that happens sometimes when we're busy.
[08:07.56-08:08.38] Customer: Okay.
[08:10.12-08:12.55] Agent: All rightty. So it would be
[08:13.76-08:18.38] Agent: [MONEY_AMOUNT] today. What type of card are you putting it on?
[08:19.25-08:20.87] Customer: I have a [ORGANIZATION] credit card.
[08:22.43-08:24.32] Agent: Let me get that loaded up for you.
[08:28.11-08:31.00] Agent: And is there an email address you want a receipt sent to?
[08:34.71-08:38.59] Customer: No, it's fine. I can get the receipt when I pick it up.
[08:38.66-08:40.88] Customer: I can see when it comes out of my bank.
[08:41.50-08:45.01] Agent: Bank. Got it. No problem.
[08:45.14-08:48.85] Agent: All right, I am ready for the card number whenever you are.
[08:49.60-08:51.38] Agent: All right, that is going to be
[09:03.43-09:05.38] Agent: perfect. The expiration,
[09:09.39-09:13.83] Agent: the security code, that is going to be [CREDIT_CARD_CVV].
[09:13.97-09:16.80] Customer: Cl. I'm sorry, can you repeat that?
[09:16.82-09:20.22] Agent: You broke up. Oh, [CREDIT_CARD_EXPIRATION].
[09:21.03-09:30.22] Agent: Got it. And then your zip code was [LOCATION].
[09:31.48-09:37.70] Customer: Okay. I tried to remember it, but man, there's a reason I dye my hair [PHYSICAL_ATTRIBUTE].
[09:41.12-09:43.30] Agent: You are all set for Thursday.
[09:44.68-09:46.33] Customer: Awesome. I appreciate it.
[09:46.37-09:52.03] Agent: And that is the location right off the te if'right that is correct.
[09:52.08-09:56.16] Agent: Ye so you can even drop off the night before if you wanted to.
[09:56.30-10:06.07] Agent: We do have a Dropbox for keys, so if you do happen to do that or if you get here before anyone's here in the morning, just put your keys in the Dropbox.
[10:06.12-10:12.39] Agent: If you pull up to the front door, if you look to your right, there's a box on that wall there.
[10:13.38-10:16.72] Agent: When you see, you'll know and then just pop your keys in there.
[10:16.77-10:18.96] Agent: We'll figure out whose card is
[10:20.41-10:22.48] Agent: and then we'll get started for you.
[10:23.62-10:26.41] Customer: Sounds good. All right, awesome.
[10:26.47-10:28.24] Agent: We'll see you on Thursday.
[10:28.29-10:29.63] Agent: You have a good rest of your day.
[10:30.05-10:33.36] Customer: Yep. Thank you. Thank you [PERSON_NAME].
[10:33.98-10:34.72] Agent: Bye.","For auto or two. For any other services. Please hold while I try to connect you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME]. Hi, [PERSON_NAME], it's [PERSON_NAME]. I have a question. If you could give me ","For auto or two. For any other services. Please hold while I try to connect you. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and [ORGANIZATION] [ORGANIZATION]. We fix your pains. This is [PERSON_NAME]. Hi, [PERSON_NAME], it's [PERSON_NAME]. I have a question. If you could give me an estimate on a windshield replacement on my pickup. Sure. Hold on just a moment. For me. Okay. Sorry, my computer is slow and I'm trying to open up like a new order for you. That's okay. How's yournd Monday? Your first name is [PERSON_NAME]. My Monday is pretty good. You know, we're getting there. [PERSON_NAME], what's your last name? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Perfect. And do you have a good callback number for me? Yes. Perfect. How's your Monday going? It's. It's going'a Monday. Yeah. What year, make and model is your car? It's a 2016Ford F150. Okay, and do you happen to have access to the VIN number for that truck? Not on me right now, no. Okay, and then do you have a two door or a four door? It's a two door extended cab but the back door is open. So technically it's a four door but not a full size crew cab for doors. Oh, because it's got like those little suicide doors or whatever. Yes. Okay, let's see. There's about 12 different options that I could choose for the windshield for this truck. So to narrow it down I would need the VIN number. Would I be able to send you a text message and then you can text me a picture of the VIN number whenever you can? Yes, that would work. Okay. Because there'just so many different options for these and I don't want to give you a price and then it have it be like wildly off. I'd ra. You know, I'd rather give you like a decent price, the correct price. No, no, I completely understand actually. So what I'll do is I'll just text you saying like hello, I actually do have the VIN here. I was looking for my pictures. O okay, cool. Let's see. Are you I ready for that? Whenever you are. All right, that is going to be [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. Okay, thank you. Yeah, I was looking through my pictures and I picture of the title. Thats helpful. It's always helpful to have it. Let's see what we get do you want the [ORGANIZATION] like oval in the third visor FR on there or do you not want the logo? Typically you do have to pay more if you want it but I honest no. Okay. Some people really like it so I always like to ask. The one now doesn't even have it so I'm not too worried about it. Okay, let's see. Like I know when I had my [ORGANIZATION] and they were like do you want the little [ORGANIZATION] logo? I was like, yeah, I wanted that so bad. I guess everyone is different. Yeah, I figured. May as well ask. Let's see. And there's no camera or anything like that in the car, right? No. Okay. All right. So it looks like your grand total would be [MONEY_AMOUNT]. [MONEY_AMOUNT] and that's fully installed after tax. Okay. Is that like bringing it there or do you guys come to my house or how do you guys. That's the price either way. You want to do it now for mobile service? I know that we are booked out a little bit. Where are you located by chance? Like what zip code? [LOCATION]. It's right outside of your location. [DURATION] [DURATION]. Ye yeah, we are let see we can definitely get it done faster if you bring it here for mobile service. It looks like we're booked out a little bit. Let me see when our next available appointment is for like in shop. So if you wanted to bring it in here we can get it done Thursday at [TIME] and it would only take about [DURATION] [DURATION] to do and then if you wanted see for that am I able just to drop the pickup off in the morning and leave the keys with you guys and then pick it up the next day? Yeah, of course. Okay, that would probably work best. I can drop it off Thursday morning and then o I was going to see if had I was going to see if we had a loaner car for a Thursday, but it doesn't look like we do. I'm sorry about that. O no, worth a shotill check. I have three vehicles so I'm not too worried about. Okay, let just. I want to check one more thing for you. If you did want it done mobile, would you be around Friday for us to do that? So I drive truck so it's like my schedule really does vary. I guess it's probably easiest for me just to bring it there and drop it off and then I can come pick it up the next day when it's a convenient time for me. Gotcha. No problem. So we can get it done this Thursday at [TIME] if you'd like. The only thing I need from you today would be just a deposit just for the amount for the material so we can get the windshield itself ordered. And the material is just [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay? Yeah, that's fine with me. Okay, lets go ahead and get that set. I'm going to get you on the schedule first just to make sure that spot doesn't disappear while we're talking. Because that happens sometimes when we're busy. Okay. All rightty. So it would be [MONEY_AMOUNT] today. What type of card are you putting it on? I have a [ORGANIZATION] credit card. Let me get that loaded up for you. And is there an email address you want a receipt sent to? No, it's fine. I can get the receipt when I pick it up. I can see when it comes out of my bank. Bank. Got it. No problem. All right, I am ready for the card number whenever you are. All right, that is going to be perfect. The expiration, the security code, that is going to be [CREDIT_CARD_CVV]. Cl. I'm sorry, can you repeat that? You broke up. Oh, [CREDIT_CARD_EXPIRATION]. Got it. And then your zip code was [LOCATION]. Okay. I tried to remember it, but man, there's a reason I dye my hair [PHYSICAL_ATTRIBUTE]. You are all set for Thursday. Awesome. I appreciate it. And that is the location right off the te if'right that is correct. Ye so you can even drop off the night before if you wanted to. We do have a Dropbox for keys, so if you do happen to do that or if you get here before anyone's here in the morning, just put your keys in the Dropbox. If you pull up to the front door, if you look to your right, there's a box on that wall there. When you see, you'll know and then just pop your keys in there. We'll figure out whose card is and then we'll get started for you. Sounds good. All right, awesome. We'll see you on Thursday. You have a good rest of your day. Yep. Thank you. Thank you [PERSON_NAME]. Bye."
227,2905,ddcfc62a339b4d6b8ca3af3bb1278bf3,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ddcfc62a339b4d6b8ca3af3bb1278bf3_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.8990602,0.8990602167832167,706.0,1430,1430,2.0254957507082154,143,10,"[DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME], [URL], [VEHICLE_ID]",44,False,87.934,149,45,37,67,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.66-00:02.85] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:02.99-00:05.43] IVR/System: Please hold for the next available [OCCUPATION].
[00:08.34-00:09.68] IVR/System: If you windshield
[00:11.78-00:13.12] IVR/System: gl door we fix your pains.
[00:13.17-00:14.79] Agent: [PERSON_NAME] speaking. How can I help you?
[00:15.49-00:25.59] Customer: Hi, yes. Do you guys do window replacements for driver and passenger side windows for a [DATE_INTERVAL] [ORGANIZATION] Silverado?
[00:26.43-00:29.22] Agent: O. Absolutely, yes, we do.
[00:29.31-00:31.73] Agent: Okay, give me one moment.
[00:32.91-00:35.13] Agent: Okay, that was [DATE_INTERVAL].
[00:36.31-00:37.58] Agent: What's your zip code?
[00:38.31-00:44.68] Agent: [LOCATION]. I want to make sure that we serve service your area, but we definitely to.
[00:44.82-00:47.85] Agent: Would that be considered [LOCATION] or [LOCATION]?
[00:49.23-00:51.49] Agent: Yeah, [LOCATION]. Okay.
[00:54.66-00:55.40] Agent: All
[00:57.45-01:01.59] Agent: okay. And which. So which glass or glass do you need?
[01:02.30-01:03.10] Agent: More than one, right?
[01:03.16-01:10.44] Customer: Both. Yeah, we had somebody break into one of our work vehicles and they shattered both the driver'side and the passenger side window.
[01:11.09-01:13.62] Agent: O. Okay, yeah, yeah.
[01:13.72-01:19.29] Customer: So they got [DURATION] [DURATION] cars in the lot, but I'm just trying to figure out what the best approach to this is.
[01:19.49-01:27.49] Agent: Okay, so you have the left front driver's window and then the left rear, right passenger?
[01:27.55-01:30.75] Customer: No, both. Both front.
[01:31.20-01:33.21] Agent: Oh, both front. Okay.
[01:33.27-01:35.58] Agent: Driver. And it's your side?
[01:35.65-01:37.23] Customer: Yep. Okay. The front.
[01:37.36-01:40.50] Agent: Okay, got it. All right.
[01:44.12-01:49.30] Customer: All so front left and right door windows.
[01:50.72-01:51.58] Agent: Okay.
[01:53.11-01:56.25] Agent: Okay. Do you have the VIN number with you?
[01:56.67-01:58.74] Customer: I do you need the whole thing?
[01:58.91-02:02.78] Agent: Yes, please. Okay, give me one second.
[02:03.83-02:05.50] Agent: The VIN number is
[02:06.80-02:15.51] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID],
[02:16.74-02:27.56] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[02:28.06-02:32.03] Customer: [VEHICLE_ID].
[02:34.57-02:35.72] Agent: Right. Perfect.
[02:39.28-02:42.13] Agent: All right. And what's your first and last name?
[02:42.91-02:44.12] Customer: My first name is [PERSON_NAME].
[02:44.18-02:47.33] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and my last name is [PERSON_NAME].
[02:47.40-02:49.97] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME]
[02:53.16-02:53.90] Customer: [PERSON_NAME].
[02:56.40-02:59.25] Agent: And the number you're calling me from, is that a good number for you?
[03:00.51-03:05.44] Customer: No, actually no. Okay, good number would be.
[03:30.28-03:32.08] Agent: Okay, I'm just going to place in a quick hold.
[03:32.18-03:38.23] Agent: I'm going to reach out to my local [OCCUPATION] and see who has this class available.
[03:38.28-03:40.65] Agent: And then what's the soonest that we can get this fixed for you?
[03:40.67-03:42.80] Agent: Okay. Okay, thank you.
[03:42.90-03:43.99] Agent: All right, thank you.
[03:47.53-03:50.29] IVR/System: If your windshield needs replacing, don't be misled.
[03:50.39-03:55.95] IVR/System: Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident.
[03:56.04-04:03.25] IVR/System: The [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives the car makers do.
[04:03.36-04:06.97] IVR/System: Glass is a key component in the structural integrity of your vehicle.
[04:07.08-04:09.83] IVR/System: Insist on first quality glass and adhesives.
[04:09.97-04:13.53] IVR/System: [ORGANIZATION] [ORGANIZATION] believe your safety is more important than price.
[04:17.44-04:23.87] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first we're the experts at auto, home and business glass replacement.
[04:24.01-04:29.04] IVR/System: You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies.
[04:29.18-04:32.43] IVR/System: And you'll always know the price upfront before we start.
[04:32.57-04:37.90] IVR/System: We replace fog insulated windows and patio doors, storefronts, entry doors and door closures.
[04:38.00-04:43.32] IVR/System: Tableops, laminated or tempered safety glass, Mobile service credit cards accepted.
[04:48.67-04:51.38] IVR/System: Some panes really do require a house call.
[04:51.46-04:53.53] IVR/System: Like the panes of glass in your home.
[04:53.66-05:00.28] IVR/System: Call [ORGANIZATION] [ORGANIZATION] if your insulated windows look foggy, temperature changes have affected the seal allowing moisture in.
[05:00.39-05:03.80] IVR/System: We needn't replace the entire window, just the insulated glass.
[05:03.97-05:10.43] IVR/System: [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass.
[05:10.54-05:14.51] IVR/System: And we're here when you need us with [DURATION] [DURATION] emergency service.
[05:16.86-05:19.82] IVR/System: G When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[05:19.96-05:23.36] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[05:23.49-05:32.80] IVR/System: We're accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass, certified [OCCUPATION] and the best guarantees in the business.
[05:32.94-05:40.63] IVR/System: We replace all types of glasss for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors.
[05:40.73-05:43.13] IVR/System: Mobile service credit cards accepted.
[05:47.19-05:51.09] IVR/System: Your windshield does more than keep out wind and rain during an accident.
[05:51.12-05:57.24] IVR/System: The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place.
[05:57.36-06:00.36] IVR/System: For your next windshield, help protect everyone in your car.
[06:00.48-06:01.79] IVR/System: Call [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[06:01.89-06:08.15] IVR/System: We recommend original equipment manufacturer quality glass and the same adhesive that carma makers use.
[06:08.31-06:10.98] IVR/System: [OCCUPATION] [OCCUPATION] Fast and friendly service.
[06:11.03-06:13.06] IVR/System: We even handle your insurance claim.
[06:16.88-06:19.87] IVR/System: All the [ORGANIZATION] [ORGANIZATION] will fix your pain.
[06:20.05-06:22.77] IVR/System: We can handle all of your insurance claims.
[06:22.88-06:24.51] IVR/System: Where the quick is cured.
[06:24.68-06:32.42] IVR/System: Whenever your glass break last der last dter call us [DURATION] [DURATION] a [DURATION] and we'll be there.
[06:32.56-06:39.46] IVR/System: Your home, car or business or anywhere wind [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will take good care of you.
[06:39.58-06:45.20] IVR/System: Bl [OCCUPATION] Bl door Call the [OCCUPATION] [OCCUPATION] will fix your paint.
[06:47.02-06:49.78] IVR/System: We can handle all of your insurance claim.
[06:49.88-06:53.83] IVR/System: Where the crick is secure Whenever your glass breaks.
[06:53.93-06:56.25] IVR/System: That's [OCCUPATION]. That s [OCCUPATION].
[06:56.58-06:59.44] IVR/System: Call us [DURATION] [DURATION] a [DURATION] and we'll be there.
[06:59.59-07:06.50] IVR/System: Your home, car or business or anywhere Window be a tabletop will take good care of you.
[07:06.62-07:12.28] IVR/System: That [OCCUPATION] La [OCCUPATION] Call the glass doctor'll fix your pains.
[07:12.47-07:13.84] IVR/System: Call the [ORGANIZATION] [ORGANIZATION].
[07:13.91-07:15.22] IVR/System: We'll fix your pain.
[07:15.32-07:16.25] IVR/System: Oh yeah.
[07:25.69-07:28.45] IVR/System: If your windshield needs replacing, don't be misled.
[07:28.55-07:32.93] IVR/System: Many companies save money by using cheap windshield replacements that could be dangerous.
[07:32.96-07:38.64] IVR/System: If you're in an accident, the [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality.
[07:38.74-07:41.42] IVR/System: And we use the same adhesives that Carma makers do.
[07:41.53-07:45.15] IVR/System: Glass is a key component in the structural integrity of your vehicle.
[07:45.26-07:48.03] IVR/System: Insist on first quality glass and adhesives.
[07:48.18-07:51.68] IVR/System: [OCCUPATION] [OCCUPATION] believe your safety is more important than price.
[07:55.57-07:58.40] IVR/System: When glass breaks, call [ORGANIZATION] [ORGANIZATION] first.
[07:58.53-08:02.05] IVR/System: We're the experts at auto, home and business glass replacement.
[08:02.19-08:04.79] IVR/System: You can depend on us for fast and friendly service.
[08:04.86-08:07.22] IVR/System: Even [DURATION] [DURATION] service for emergencies.
[08:07.36-08:10.59] IVR/System: And you'll always know the price upront before we start.
[08:10.75-08:16.15] IVR/System: We replace fog insulated windows and patio doors, storefronts, entry doors and door closures.
[08:16.25-08:21.57] IVR/System: Tabletops, laminated or tempered safety glass, mobile service, credit cards accepted.
[08:26.92-08:29.61] IVR/System: Some panes really do require a house call.
[08:29.68-08:31.78] IVR/System: Like the panes of glass in your home.
[08:31.91-08:38.51] IVR/System: Call [ORGANIZATION] [ORGANIZATION] if your insulated windows look foggy, temperature changes have affected the seal allowing moisture in.
[08:38.61-08:48.64] IVR/System: We needn't replace the entire window, just the insulated [OCCUPATION] [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass.
[08:48.75-08:52.76] IVR/System: And we're here when you need us with [DURATION] [DURATION] emergency service.
[08:56.54-08:59.99] Customer: Hey [PERSON_NAME]. Yes. Thank you so much roolding.
[09:00.01-09:01.35] Customer: I appreciate it. Right.
[09:01.38-09:02.68] Customer: So I do have.
[09:03.18-09:06.49] Customer: No, thank you. I have both glass available.
[09:06.58-09:09.86] Customer: The front left front right again.
[09:09.89-09:12.16] Customer: We could take care of it as soon as.
[09:12.30-09:14.54] Customer: Let me just kind of take a look at the schedule here.
[09:18.49-09:20.62] Customer: Let see if I have any availability.
[09:21.97-09:23.90] Customer: No, I'm all booked up for tomorrow.
[09:24.28-09:25.78] Customer: The next one is Monday.
[09:26.80-09:31.75] Customer: Okay. What I guess my first question is what would be the cost?
[09:32.57-09:39.01] Agent: So total with taxes and all out the door it [TIME] and $[MONEY_AMOUNT].
[09:41.15-09:43.84] Customer: You said [TIME] correct.
[09:44.06-09:45.74] Agent: [MONEY_AMOUNT] [MONEY_AMOUNT].
[09:49.51-09:50.38] Agent: Okay,
[09:52.63-09:55.63] Customer: I need to double check this with my boss first.
[09:55.72-10:01.13] Customer: I'm not sure if he wants to, you know, pay for this outright or go through insurance depending on what it is.
[10:01.20-10:06.62] Customer: Is there any way that we can hold this quote for [DURATION] [DURATION] [DURATION] and I might be to check with him and give you a call back?
[10:06.92-10:11.38] Agent: Yeah, absolutely. Let me give you a quote number so when you call back you can reference.
[10:12.09-10:14.94] Customer: Okay, perfect. Greatly appreciate it.
[10:15.09-10:18.29] Agent: No, no problem. Give me one moment.
[10:18.47-10:19.35] Agent: All right.
[10:27.64-10:29.51] Agent: That's correct. Do you want me.
[10:29.56-10:33.64] Agent: If you. If you want to go ahead and provide me with an email address I can send you.
[10:33.76-10:35.92] Customer: Sure, I can email it to you.
[10:36.38-10:38.25] Agent: That would be phenomenal.
[10:40.87-10:42.11] Agent: Let me know when you're ready.
[10:42.25-10:43.21] Customer: I'm ready.
[11:06.40-11:07.90] Agent: All right. One
[11:09.92-11:16.95] Agent: so it'the initial of your first name then it's your last name.
[11:23.40-11:25.62] Agent: [URL] [URL] [URL] [URL].
[11:26.07-11:27.89] Customer: You got it. Perfect.
[11:27.94-11:29.14] Agent: All right, I'll be sending that to you.
[11:29.16-11:37.45] Agent: Should be receiving that in the next [DURATION] [DURATION] and then just ye let me know if you want to go ahead and proceed and how if it's to insurance or out of pocket.
[11:37.99-11:39.82] Customer: Okay, I greatly appreciate it.
[11:39.96-11:42.06] Agent: No problem. I'll talk to you soon, [PERSON_NAME].
[11:42.12-11:43.10] Agent: Take care and have a great day.
[11:43.12-11:44.00] Customer: Thank you so much.
[11:44.15-11:45.11] Customer: Thank you by bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. If you windshield gl door we fix your pains. [PERSON_NAME] speaking. How can I help you? Hi, yes. Do you guys do window replacements for driver and passenger side windows for a [DATE_INTERVAL] [ORGANIZATION] Silverado? O. Absolutely, yes, we do. Okay, give me one moment. Okay, that was [DATE_INTERVAL]. What's your zip code? [LOCATION]. I want to make sure that we serve service your area, but we ","Thank you for calling [ORGANIZATION] [ORGANIZATION]. Please hold for the next available [OCCUPATION]. If you windshield gl door we fix your pains. [PERSON_NAME] speaking. How can I help you? Hi, yes. Do you guys do window replacements for driver and passenger side windows for a [DATE_INTERVAL] [ORGANIZATION] Silverado? O. Absolutely, yes, we do. Okay, give me one moment. Okay, that was [DATE_INTERVAL]. What's your zip code? [LOCATION]. I want to make sure that we serve service your area, but we definitely to. Would that be considered [LOCATION] or [LOCATION]? Yeah, [LOCATION]. Okay. All okay. And which. So which glass or glass do you need? More than one, right? Both. Yeah, we had somebody break into one of our work vehicles and they shattered both the driver'side and the passenger side window. O. Okay, yeah, yeah. So they got [DURATION] [DURATION] cars in the lot, but I'm just trying to figure out what the best approach to this is. Okay, so you have the left front driver's window and then the left rear, right passenger? No, both. Both front. Oh, both front. Okay. Driver. And it's your side? Yep. Okay. The front. Okay, got it. All right. All so front left and right door windows. Okay. Okay. Do you have the VIN number with you? I do you need the whole thing? Yes, please. Okay, give me one second. The VIN number is [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID], [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID]. Right. Perfect. All right. And what's your first and last name? My first name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and my last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID] [VEHICLE_ID] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And the number you're calling me from, is that a good number for you? No, actually no. Okay, good number would be. Okay, I'm just going to place in a quick hold. I'm going to reach out to my local [OCCUPATION] and see who has this class available. And then what's the soonest that we can get this fixed for you? Okay. Okay, thank you. All right, thank you. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous if you're in an accident. The [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality and we use the same adhesives the car makers do. Glass is a key component in the structural integrity of your vehicle. Insist on first quality glass and adhesives. [ORGANIZATION] [ORGANIZATION] believe your safety is more important than price. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first we're the experts at auto, home and business glass replacement. You can depend on us for fast and friendly service, even [DURATION] [DURATION] service for emergencies. And you'll always know the price upfront before we start. We replace fog insulated windows and patio doors, storefronts, entry doors and door closures. Tableops, laminated or tempered safety glass, Mobile service credit cards accepted. Some panes really do require a house call. Like the panes of glass in your home. Call [ORGANIZATION] [ORGANIZATION] if your insulated windows look foggy, temperature changes have affected the seal allowing moisture in. We needn't replace the entire window, just the insulated glass. [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass. And we're here when you need us with [DURATION] [DURATION] emergency service. G When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We'll fix it fast and handle the insurance paperwork for you. We're accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass, certified [OCCUPATION] and the best guarantees in the business. We replace all types of glasss for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors. Mobile service credit cards accepted. Your windshield does more than keep out wind and rain during an accident. The windshield helps keep you in the car, supports the roof over your head and even holds the passenger airbag in place. For your next windshield, help protect everyone in your car. Call [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We recommend original equipment manufacturer quality glass and the same adhesive that carma makers use. [OCCUPATION] [OCCUPATION] Fast and friendly service. We even handle your insurance claim. All the [ORGANIZATION] [ORGANIZATION] will fix your pain. We can handle all of your insurance claims. Where the quick is cured. Whenever your glass break last der last dter call us [DURATION] [DURATION] a [DURATION] and we'll be there. Your home, car or business or anywhere wind [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] will take good care of you. Bl [OCCUPATION] Bl door Call the [OCCUPATION] [OCCUPATION] will fix your paint. We can handle all of your insurance claim. Where the crick is secure Whenever your glass breaks. That's [OCCUPATION]. That s [OCCUPATION]. Call us [DURATION] [DURATION] a [DURATION] and we'll be there. Your home, car or business or anywhere Window be a tabletop will take good care of you. That [OCCUPATION] La [OCCUPATION] Call the glass doctor'll fix your pains. Call the [ORGANIZATION] [ORGANIZATION]. We'll fix your pain. Oh yeah. If your windshield needs replacing, don't be misled. Many companies save money by using cheap windshield replacements that could be dangerous. If you're in an accident, the [OCCUPATION] [OCCUPATION] recommends windshields that are original equipment manufacturer quality. And we use the same adhesives that Carma makers do. Glass is a key component in the structural integrity of your vehicle. Insist on first quality glass and adhesives. [OCCUPATION] [OCCUPATION] believe your safety is more important than price. When glass breaks, call [ORGANIZATION] [ORGANIZATION] first. We're the experts at auto, home and business glass replacement. You can depend on us for fast and friendly service. Even [DURATION] [DURATION] service for emergencies. And you'll always know the price upront before we start. We replace fog insulated windows and patio doors, storefronts, entry doors and door closures. Tabletops, laminated or tempered safety glass, mobile service, credit cards accepted. Some panes really do require a house call. Like the panes of glass in your home. Call [ORGANIZATION] [ORGANIZATION] if your insulated windows look foggy, temperature changes have affected the seal allowing moisture in. We needn't replace the entire window, just the insulated [OCCUPATION] [OCCUPATION] [OCCUPATION] has a prescription for all types of glass from patio doors to mirrored walls, storefronts and safety glass. And we're here when you need us with [DURATION] [DURATION] emergency service. Hey [PERSON_NAME]. Yes. Thank you so much roolding. I appreciate it. Right. So I do have. No, thank you. I have both glass available. The front left front right again. We could take care of it as soon as. Let me just kind of take a look at the schedule here. Let see if I have any availability. No, I'm all booked up for tomorrow. The next one is Monday. Okay. What I guess my first question is what would be the cost? So total with taxes and all out the door it [TIME] and $[MONEY_AMOUNT]. You said [TIME] correct. [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay, I need to double check this with my boss first. I'm not sure if he wants to, you know, pay for this outright or go through insurance depending on what it is. Is there any way that we can hold this quote for [DURATION] [DURATION] [DURATION] and I might be to check with him and give you a call back? Yeah, absolutely. Let me give you a quote number so when you call back you can reference. Okay, perfect. Greatly appreciate it. No, no problem. Give me one moment. All right. That's correct. Do you want me. If you. If you want to go ahead and provide me with an email address I can send you. Sure, I can email it to you. That would be phenomenal. Let me know when you're ready. I'm ready. All right. One so it'the initial of your first name then it's your last name. [URL] [URL] [URL] [URL]. You got it. Perfect. All right, I'll be sending that to you. Should be receiving that in the next [DURATION] [DURATION] and then just ye let me know if you want to go ahead and proceed and how if it's to insurance or out of pocket. Okay, I greatly appreciate it. No problem. I'll talk to you soon, [PERSON_NAME]. Take care and have a great day. Thank you so much. Thank you by bye."
228,1403,7b5c0dbc7fa94169b18a4fd1f284cd61,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/7b5c0dbc7fa94169b18a4fd1f284cd61_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.89892876,0.8989287409470752,1052.0,1795,1795,1.706273764258555,108,12,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [NUMBER_SEQUENCE], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME], [VEHICLE_ID]",44,False,87.925,187,106,75,4,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.77-00:02.61] Agent: Last [OCCUPATION]. We fix.
[00:02.63-00:03.92] Agent: You paying m. [PERSON_NAME]?
[00:05.13-00:12.28] Customer: Yes, [PERSON_NAME]. I have a check that I need to get repaired so I'm trying to figure out that process.
[00:13.86-00:18.27] Agent: Yeah, so the trip repairs are an in shop service.
[00:18.42-00:27.25] Agent: We have time blocks in the morning from [TIME] to [TIME] and then we resume that again from [TIME] to [TIME] after lunch.
[00:28.30-00:36.03] Customer: Okay, so do I just come in and wait in line or so I can do a scheduled appointment?
[00:36.09-00:37.33] Agent: That's not a problem.
[00:38.02-00:41.25] Agent: Or if you want to come in, it's usually a quick process.
[00:41.38-00:43.62] Agent: Within [DURATION] [DURATION] we'll have you in and out with the chip.
[00:43.66-00:50.01] Customer: Done. Okay. So yeah, if I could schedule something sooner instead of later.
[00:52.20-00:55.69] Agent: Absolutely. So it looks like I have all afternoon available.
[00:55.77-00:57.51] Agent: What time would you like to come in?
[00:57.97-01:03.52] Customer: You say it start back up at [TIME] [TIME].
[01:03.56-01:05.67] Customer: Okay, so let's do [TIME] then.
[01:06.41-01:07.77] Agent: All right, sounds good.
[01:07.83-01:09.76] Agent: Let me just get some information from you.
[01:09.82-01:13.83] Agent: Are you going to be paying out of pocket or you'going through your insurance?
[01:17.25-01:25.17] Customer: Well, I mean we have windshield coverage with our insurance, so I could go either way depending on how much it is, I guess.
[01:27.19-01:33.56] Agent: So the out of pocket should PAs are $[MONEY_AMOUNT] for the first and then [MONEY_AMOUNT] for the additional.
[01:36.39-01:39.56] Customer: I'm sorry, I mess you broke up there for a second.
[01:40.11-01:50.22] Agent: Oh, I'm sorry. Our chip repair out of pocket cost is [MONEY_AMOUNT] for the first chip and then [MONEY_AMOUNT] for each additional O.
[01:50.28-01:52.88] Customer: No, it's just one chip right in the middle.
[01:53.94-01:57.47] Agent: Got you. Okay, so that would be $[MONEY_AMOUNT] out of pocket.
[01:57.89-02:00.31] Customer: Okay. And then if I went through insurance,
[02:02.42-02:06.73] Agent: most insurance companies will waive any kind of comprehensive deductible that you have.
[02:06.79-02:08.20] Agent: So it would be no out of pocket cost.
[02:08.25-02:11.03] Agent: You you would just do a claim with the insurance company.
[02:11.97-02:16.44] Customer: Okay, Y. You know what, what's to go through the insurance?
[02:16.47-02:17.62] Customer: I'm paying them a lot of money.
[02:17.66-02:18.72] Customer: I don them t pay for.
[02:20.87-02:26.60] Agent: Exactly. Right. Okay. It looks like we've done some work with you before.
[02:26.71-02:29.64] Customer: Based off the number of my caller id is this.
[02:29.71-02:32.19] Customer: Yeah, you guysised. You got me.
[02:32.25-02:36.05] Customer: Yeah. Different vehicle, but yeah, so.
[02:36.22-02:38.60] Customer: Oh, okay. So this is not the expedition.
[02:39.43-02:43.93] Customer: It is an expedition, but it's a [DATE_INTERVAL].
[02:44.78-02:52.88] Agent: Okay. Yes. Okay. So do you want to set up the claim now or do you want to do it when you come in?
[02:53.99-02:55.32] Customer: We could do it now.
[02:55.94-02:59.28] Agent: Okay, perfect. So let me just get in here.
[03:00.82-03:01.56] Unknown: I
[03:03.38-03:06.37] Unknown: in case I need to find stuff too, so.
[03:07.50-03:11.49] Agent: Not a problem. I don't see see that I have insurance in here.
[03:11.54-03:13.16] Agent: Who would be the insurance company?
[03:13.59-03:14.81] Customer: It's [ORGANIZATION].
[03:16.59-03:19.97] Agent: All right. And do you have that policy information handy?
[03:21.19-03:25.32] Customer: Yeah, I'm looking for 22
[03:28.47-03:29.60] Customer: seatto.
[03:36.93-03:39.31] Agent: Okay, so what do you need from here?
[03:41.60-03:46.06] Agent: Do you have the VIN number and policy number?
[03:46.88-03:56.50] Customer: Yes, the policy number is [NUMBER_SEQUENCE].
[03:59.25-04:03.41] Agent: And the VIN. Let's see if I can blow that up.
[04:03.57-04:04.31] Customer: Geez.
[04:05.85-04:06.59] Customer: [VEHICLE_ID]
[04:07.90-04:11.75] Customer: I think it is [VEHICLE_ID] [VEHICLE_ID].
[04:13.46-04:14.66] Agent: Is that a [VEHICLE_ID]?
[04:14.74-04:16.03] Customer: I think it's a [VEHICLE_ID].
[04:16.14-04:21.18] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:21.30-04:22.78] Customer: [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID].
[04:22.96-04:30.21] Customer: [VEHICLE_ID] [VEHICLE_ID].
[04:32.24-04:35.39] Agent: Perfect. Okay, and you said one ship repair.
[04:35.49-04:39.62] Agent: And then who is your [OCCUPATION] [OCCUPATION] that you use?
[04:40.88-04:44.10] Customer: [PERSON_NAME] [PERSON_NAME] last?
[04:46.75-04:48.33] Customer: Yeah, something like that.
[04:48.75-04:51.50] Agent: Sorry. No, you're fine.
[04:52.56-04:56.71] Customer: No, that's myuter thought because I hit the wrong button, so.
[04:59.21-05:03.30] Agent: Got you. Okay, so what I'm going to do is I'm going to place you on just a brief hold.
[05:03.40-05:05.25] Agent: I'll get [ORGANIZATION] on the phone.
[05:05.42-05:10.00] Agent: They go through a third party [OCCUPATION] called [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for their glass claims.
[05:10.17-05:13.68] Agent: They'll ask you some of the same information that I had asked you.
[05:14.33-05:18.92] Agent: In addition to do you know the date the damage happens?
[05:23.62-05:25.79] Customer: It's been [DURATION] [DURATION] [DURATION].
[05:25.98-05:38.00] Customer: I can't give you the exact date because it came from a gravel truck driving down the road and we tried to get him to pay for it and he just never responded to us.
[05:38.13-05:38.80] Customer: So
[05:40.25-05:41.56] Customer: gota so
[05:43.21-05:44.91] Agent: understood. They will just.
[05:44.98-05:49.88] Agent: I probably don't want to say that you need the exact nameate.
[05:50.92-05:52.55] Agent: Well, theurance company will.
[05:52.61-05:56.50] Agent: I mean, you can guesstimate to the best of your knowledge if you have.
[05:58.31-06:02.85] Agent: Yeah, here, let me pull a calendar up and I'm just going to give you a kind of a blind date.
[06:03.00-06:04.89] Agent: Then I'll stick to that story.
[06:06.00-06:08.50] Agent: Let's say [DATE] [DATE].
[06:09.83-06:14.94] Customer: Perfect. All right, so that works for me.
[06:15.58-06:17.77] Agent: And I'm going to place you on just a brief hold.
[06:17.86-06:25.14] Agent: I'll bring them on the phone and we'll get that all settled for you and have you set up for your appointment this afternoon.
[06:25.16-06:28.73] Customer: Okay. Okay, thank you.
[07:28.21-07:29.88] IVR/System: Thank you very much for calling.
[07:30.01-07:32.83] IVR/System: Please continue to hold and we will be with you shortly.
[08:27.02-08:28.29] IVR/System: Thank you for waiting.
[08:28.42-08:33.52] IVR/System: We apologize for the inconvenience and are working as quickly as possible to take your call.
[08:50.49-08:54.52] Agent: Mr. [PERSON_NAME]. Yes, thanks for holding.
[08:54.57-08:57.86] Agent: I do have [PERSON_NAME] on the phone from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[08:57.89-08:59.99] Agent: He's going to assist us with your claim from here.
[09:00.61-09:01.95] Customer: Okay, thank you.
[09:04.16-09:05.33] Agent: Hi, my name is [PERSON_NAME].
[09:05.37-09:16.53] Agent: On behalf of the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], I am required to inform you that this call is being answered and record for quality assurance purposes by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and that you are filing a claim against your auto insurance policy.
[09:16.59-09:18.81] Agent: I am sorry to hear that you do have some glass damage.
[09:18.87-09:21.82] Agent: I will be more than happy to help you out with filing the claim.
[09:21.93-09:27.45] Agent: I do just need to gather a little bit of information from you and then we can go ahead and file the claim and hopefully get you set up with an appointment.
[09:27.59-09:38.08] Agent: And you do have the right to choose any glass shop to do the work, but you are responsible for understanding the terms and conditions of their warranty and making sure that they will do the work at a price acceptable to all.
[09:40.12-09:45.24] Agent: Okay, has the claim number already been established for the autolass damage or is this the first time calling in?
[09:45.42-09:47.05] Customer: The first time to call in.
[09:49.24-09:50.10] Agent: Okay,
[09:55.48-09:57.89] Agent: and when did the damage first occur?
[09:58.79-10:00.22] Customer: [DATE] [DATE].
[10:09.15-10:11.93] Agent: And what is your first and last name?
[10:12.88-10:15.86] Customer: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[10:20.63-10:21.46] Customer: Sorry.
[10:23.55-10:27.41] Agent: No worries. And what's a good phone number for you?
[10:36.49-10:39.95] Agent: And is this a personal policy or a business policy?
[10:40.57-10:42.35] Customer: It's a personal policy.
[10:44.45-10:46.95] Agent: Okay. And what is your policy number?
[10:49.21-11:02.39] Customer: That Policy number is [NUMBER_SEQUENCE].
[11:02.41-11:05.04] Agent: Is that correct? That is correct.
[11:07.62-11:08.68] Agent: Thank you.
[11:15.75-11:18.52] Agent: And what is the address on that policy?
[11:19.23-11:22.33] Customer: It is [LOCATION] [LOCATION].
[11:22.75-11:28.80] Customer: Why? [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION].
[11:31.07-11:33.52] Agent: What's the year, make and model of the vehicle?
[11:34.35-11:39.57] Customer: It is a [DATE_INTERVAL] [ORGANIZATION] Expedition Max.
[11:47.35-11:51.09] Agent: The [DATE_INTERVAL]. Yes, that is correct.
[11:52.95-11:56.37] Customer: Okay. Iice say something different.
[11:58.87-12:00.73] Agent: Yeah, you said [DATE_INTERVAL].
[12:01.26-12:04.28] Customer: Oh, I'm sorry. I want to make sure that I.
[12:05.35-12:06.25] Agent: No problem.
[12:08.66-12:11.40] Agent: And what's a good email address for you?
[12:37.66-12:40.18] Agent: And then which piece of glass was damaged?
[12:40.23-12:41.76] Agent: Is it just that front one shib?
[12:42.14-12:44.25] Customer: Yeah, it'just one tip.
[12:44.35-12:47.07] Customer: It's a rot chip in the front windshield.
[12:47.92-12:48.75] Agent: Okay.
[12:51.80-12:54.64] Customer: Yeah, it doesn't. I don't think it needs to replaced.
[12:54.74-12:56.45] Agent: I'll leave that to the professionals.
[12:56.51-12:58.54] Agent: I think it's just a chip repair.
[13:00.80-13:02.78] Agent: Okay. And it's just a rock chip.
[13:03.37-13:04.11] Customer: Yes.
[13:09.73-13:12.78] Agent: And none of the work has been completed or paid for yet, correct?
[13:13.29-13:14.51] Customer: That is correct.
[13:20.98-13:24.20] Agent: And that [ORGANIZATION], is that a four door utility vehicle?
[13:27.53-13:30.53] Customer: I guess technically it's a five door.
[13:30.58-13:36.43] Customer: It's you know, front four doors and then the hatch, so.
[13:39.15-13:44.29] Agent: Okay. And the damage is smaller than the size of a [MONEY_AMOUNT] bill?
[13:45.15-13:49.29] Customer: Oh, absolutely. Yeah. It's about the size of a [MONEY_AMOUNT].
[13:50.27-13:56.98] Customer: But I'm getting ready to make a long trip so I figured I'd better get it repaired before it spreads.
[13:59.12-14:03.22] Agent: Yeah, absolutely. And damage that small should be repairable.
[14:03.27-14:05.42] Agent: A windshield repair does not remove the windshield.
[14:05.47-14:07.57] Agent: So. So the factory see is not disturbed.
[14:07.70-14:12.40] Agent: You won't incur any out of pocket expense because [ORGANIZATION] won't charge a deductible for windshield repairs.
[14:12.47-14:17.76] Agent: If you do need to replace the windshield at later date, you do have full coverage with no deductible for replacement.
[14:21.54-14:22.37] Customer: Okay.
[14:24.54-14:27.64] Agent: And is it just the one chip that you're seeing on the windshield?
[14:28.18-14:30.09] Customer: Yeah, it's just the one chip.
[14:38.28-14:42.18] Agent: And then that [OCCUPATION] [OCCUPATION], is that located in [LOCATION], [LOCATION]?
[14:42.88-14:44.35] Customer: That is correct. Y
[14:46.88-14:47.83] Agent: awesome.
[14:53.09-14:57.17] Agent: In the shop that has been selected is a preferred service provider for [ORGANIZATION].
[14:57.23-15:04.71] Agent: This shop will provide a written workmanship warranty and they will stand behind this warranty for as long as you own the vehicle.
[15:07.73-15:08.54] Customer: Okay.
[15:11.09-15:14.35] Agent: And then I do have you set up for a repair of the windshield.
[15:14.48-15:17.97] Agent: You do have a $[MONEY_AMOUNT] deductible in case it does need to be replaced.
[15:18.12-15:25.26] Agent: And the referral number is going to be [NUMBER_SEQUENCE]
[15:26.50-15:33.62] Customer: okay, thank you. [NUMBER_SEQUENCE] [ORGANIZATION].
[15:33.66-15:37.33] Agent: Appreciate your business and thanks you for being a value policyholder.
[15:37.38-15:42.04] Agent: Do you have any other questions or is there anything further that I can help out with today?
[15:42.78-15:47.45] Customer: Notless. You know the winning lottery numbers for the [MONEY_AMOUNT] [MONEY_AMOUNT].
[15:50.14-15:56.12] Customer: Hey, you know, if I did ID use it myself, but ID'd be more than happy to split it with you.
[15:56.83-15:58.64] Customer: No, you want. You're
[16:02.75-16:04.69] Customer: he. You know, that's it.
[16:04.74-16:07.25] Customer: Thank you very. I might as well share the wealth, you know.
[16:07.95-16:11.16] Agent: Okay. Absolutely. Thanks for calling in.
[16:11.19-16:14.66] Agent: Just remember you are always in good hands with [ORGANIZATION] and have a great rest of your day.
[16:14.83-16:16.61] Customer: You. You too. Thank you.
[16:17.26-16:20.64] Customer: Thanks. Bye. Bye bye.
[16:20.83-16:23.17] Agent: Okay, Mr. [PERSON_NAME], you're all that.
[16:23.25-16:27.67] Agent: We have that done and over with so it'make the process a lot faster.
[16:29.29-16:30.63] Agent: If you have
[16:31.98-16:40.63] Agent: not. I hope you haven't used your [MARITAL_STATUS] bur fluid at all the last today at all or yesterday.
[16:41.89-16:44.46] Customer: I'm sorry? Every once in a while you cut out.
[16:44.50-16:50.20] Customer: I don't know if it's my line or your line, but I heard fluid in today and that was it, so.
[16:50.35-16:54.37] Agent: Oh, have you used your wiper fluid in the last [DURATION] [DURATION] by chance?
[16:55.35-16:56.81] Customer: I don't think so.
[16:56.86-17:02.60] Customer: But I can't promise that because my [MARITAL_STATUS] drove it this morning and I don't know if she did so.
[17:02.75-17:09.85] Agent: Ok. Okay. Well just refrain from using it by before you come here so there's no
[17:13.59-17:14.80] Agent: tip and then we can.
[17:14.83-17:21.94] Agent: Yeah, we can assure that that chip looks a lot better and comes out a lot better without any kind of moisture.
[17:22.01-17:24.07] Agent: And then other than that, you're all set.
[17:24.81-17:26.79] Agent: Okay, we'll see you at [TIME].
[17:27.44-17:30.92] Agent: Thank you. Thank you by Bye.","Last [OCCUPATION]. We fix. You paying m. [PERSON_NAME]? Yes, [PERSON_NAME]. I have a check that I need to get repaired so I'm trying to figure out that process. Yeah, so the trip repairs are an in shop service. We have time blocks in the morning from [TIME] to [TIME] and then we resume that again from [TIME] to [TIME] after lunch. Okay, so do I just come in and wait in line or so I can do a scheduled appointment? That's not a problem. Or if you want to come in, it's usually a quick process. With","Last [OCCUPATION]. We fix. You paying m. [PERSON_NAME]? Yes, [PERSON_NAME]. I have a check that I need to get repaired so I'm trying to figure out that process. Yeah, so the trip repairs are an in shop service. We have time blocks in the morning from [TIME] to [TIME] and then we resume that again from [TIME] to [TIME] after lunch. Okay, so do I just come in and wait in line or so I can do a scheduled appointment? That's not a problem. Or if you want to come in, it's usually a quick process. Within [DURATION] [DURATION] we'll have you in and out with the chip. Done. Okay. So yeah, if I could schedule something sooner instead of later. Absolutely. So it looks like I have all afternoon available. What time would you like to come in? You say it start back up at [TIME] [TIME]. Okay, so let's do [TIME] then. All right, sounds good. Let me just get some information from you. Are you going to be paying out of pocket or you'going through your insurance? Well, I mean we have windshield coverage with our insurance, so I could go either way depending on how much it is, I guess. So the out of pocket should PAs are $[MONEY_AMOUNT] for the first and then [MONEY_AMOUNT] for the additional. I'm sorry, I mess you broke up there for a second. Oh, I'm sorry. Our chip repair out of pocket cost is [MONEY_AMOUNT] for the first chip and then [MONEY_AMOUNT] for each additional O. No, it's just one chip right in the middle. Got you. Okay, so that would be $[MONEY_AMOUNT] out of pocket. Okay. And then if I went through insurance, most insurance companies will waive any kind of comprehensive deductible that you have. So it would be no out of pocket cost. You you would just do a claim with the insurance company. Okay, Y. You know what, what's to go through the insurance? I'm paying them a lot of money. I don them t pay for. Exactly. Right. Okay. It looks like we've done some work with you before. Based off the number of my caller id is this. Yeah, you guysised. You got me. Yeah. Different vehicle, but yeah, so. Oh, okay. So this is not the expedition. It is an expedition, but it's a [DATE_INTERVAL]. Okay. Yes. Okay. So do you want to set up the claim now or do you want to do it when you come in? We could do it now. Okay, perfect. So let me just get in here. I in case I need to find stuff too, so. Not a problem. I don't see see that I have insurance in here. Who would be the insurance company? It's [ORGANIZATION]. All right. And do you have that policy information handy? Yeah, I'm looking for 22 seatto. Okay, so what do you need from here? Do you have the VIN number and policy number? Yes, the policy number is [NUMBER_SEQUENCE]. And the VIN. Let's see if I can blow that up. Geez. [VEHICLE_ID] I think it is [VEHICLE_ID] [VEHICLE_ID]. Is that a [VEHICLE_ID]? I think it's a [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID] [VEHICLE_ID]. [VEHICLE_ID] [VEHICLE_ID]. Perfect. Okay, and you said one ship repair. And then who is your [OCCUPATION] [OCCUPATION] that you use? [PERSON_NAME] [PERSON_NAME] last? Yeah, something like that. Sorry. No, you're fine. No, that's myuter thought because I hit the wrong button, so. Got you. Okay, so what I'm going to do is I'm going to place you on just a brief hold. I'll get [ORGANIZATION] on the phone. They go through a third party [OCCUPATION] called [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for their glass claims. They'll ask you some of the same information that I had asked you. In addition to do you know the date the damage happens? It's been [DURATION] [DURATION] [DURATION]. I can't give you the exact date because it came from a gravel truck driving down the road and we tried to get him to pay for it and he just never responded to us. So gota so understood. They will just. I probably don't want to say that you need the exact nameate. Well, theurance company will. I mean, you can guesstimate to the best of your knowledge if you have. Yeah, here, let me pull a calendar up and I'm just going to give you a kind of a blind date. Then I'll stick to that story. Let's say [DATE] [DATE]. Perfect. All right, so that works for me. And I'm going to place you on just a brief hold. I'll bring them on the phone and we'll get that all settled for you and have you set up for your appointment this afternoon. Okay. Okay, thank you. Thank you very much for calling. Please continue to hold and we will be with you shortly. Thank you for waiting. We apologize for the inconvenience and are working as quickly as possible to take your call. Mr. [PERSON_NAME]. Yes, thanks for holding. I do have [PERSON_NAME] on the phone from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. He's going to assist us with your claim from here. Okay, thank you. Hi, my name is [PERSON_NAME]. On behalf of the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], I am required to inform you that this call is being answered and record for quality assurance purposes by [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] and that you are filing a claim against your auto insurance policy. I am sorry to hear that you do have some glass damage. I will be more than happy to help you out with filing the claim. I do just need to gather a little bit of information from you and then we can go ahead and file the claim and hopefully get you set up with an appointment. And you do have the right to choose any glass shop to do the work, but you are responsible for understanding the terms and conditions of their warranty and making sure that they will do the work at a price acceptable to all. Okay, has the claim number already been established for the autolass damage or is this the first time calling in? The first time to call in. Okay, and when did the damage first occur? [DATE] [DATE]. And what is your first and last name? [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [VEHICLE_ID] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Sorry. No worries. And what's a good phone number for you? And is this a personal policy or a business policy? It's a personal policy. Okay. And what is your policy number? That Policy number is [NUMBER_SEQUENCE]. Is that correct? That is correct. Thank you. And what is the address on that policy? It is [LOCATION] [LOCATION]. Why? [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION]. What's the year, make and model of the vehicle? It is a [DATE_INTERVAL] [ORGANIZATION] Expedition Max. The [DATE_INTERVAL]. Yes, that is correct. Okay. Iice say something different. Yeah, you said [DATE_INTERVAL]. Oh, I'm sorry. I want to make sure that I. No problem. And what's a good email address for you? And then which piece of glass was damaged? Is it just that front one shib? Yeah, it'just one tip. It's a rot chip in the front windshield. Okay. Yeah, it doesn't. I don't think it needs to replaced. I'll leave that to the professionals. I think it's just a chip repair. Okay. And it's just a rock chip. Yes. And none of the work has been completed or paid for yet, correct? That is correct. And that [ORGANIZATION], is that a four door utility vehicle? I guess technically it's a five door. It's you know, front four doors and then the hatch, so. Okay. And the damage is smaller than the size of a [MONEY_AMOUNT] bill? Oh, absolutely. Yeah. It's about the size of a [MONEY_AMOUNT]. But I'm getting ready to make a long trip so I figured I'd better get it repaired before it spreads. Yeah, absolutely. And damage that small should be repairable. A windshield repair does not remove the windshield. So. So the factory see is not disturbed. You won't incur any out of pocket expense because [ORGANIZATION] won't charge a deductible for windshield repairs. If you do need to replace the windshield at later date, you do have full coverage with no deductible for replacement. Okay. And is it just the one chip that you're seeing on the windshield? Yeah, it's just the one chip. And then that [OCCUPATION] [OCCUPATION], is that located in [LOCATION], [LOCATION]? That is correct. Y awesome. In the shop that has been selected is a preferred service provider for [ORGANIZATION]. This shop will provide a written workmanship warranty and they will stand behind this warranty for as long as you own the vehicle. Okay. And then I do have you set up for a repair of the windshield. You do have a $[MONEY_AMOUNT] deductible in case it does need to be replaced. And the referral number is going to be [NUMBER_SEQUENCE] okay, thank you. [NUMBER_SEQUENCE] [ORGANIZATION]. Appreciate your business and thanks you for being a value policyholder. Do you have any other questions or is there anything further that I can help out with today? Notless. You know the winning lottery numbers for the [MONEY_AMOUNT] [MONEY_AMOUNT]. Hey, you know, if I did ID use it myself, but ID'd be more than happy to split it with you. No, you want. You're he. You know, that's it. Thank you very. I might as well share the wealth, you know. Okay. Absolutely. Thanks for calling in. Just remember you are always in good hands with [ORGANIZATION] and have a great rest of your day. You. You too. Thank you. Thanks. Bye. Bye bye. Okay, Mr. [PERSON_NAME], you're all that. We have that done and over with so it'make the process a lot faster. If you have not. I hope you haven't used your [MARITAL_STATUS] bur fluid at all the last today at all or yesterday. I'm sorry? Every once in a while you cut out. I don't know if it's my line or your line, but I heard fluid in today and that was it, so. Oh, have you used your wiper fluid in the last [DURATION] [DURATION] by chance? I don't think so. But I can't promise that because my [MARITAL_STATUS] drove it this morning and I don't know if she did so. Ok. Okay. Well just refrain from using it by before you come here so there's no tip and then we can. Yeah, we can assure that that chip looks a lot better and comes out a lot better without any kind of moisture. And then other than that, you're all set. Okay, we'll see you at [TIME]. Thank you. Thank you by Bye."
229,405,20230214-135604_7189693314,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230214-135604_7189693314-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.8989246,0.8989246084608461,945.0,2222,2222,2.3513227513227513,173,12,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LANGUAGE], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.925,209,121,86,0,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.81-00:03.06] Customer: Hello? Yes, [ORGANIZATION] [ORGANIZATION].
[00:03.21-00:05.19] Agent: This is [PERSON_NAME] calling on behalf of [ORGANIZATION].
[00:05.22-00:07.84] Customer: How are you? Fine, thank you.
[00:08.01-00:10.91] Agent: This is regarding your phone lines and Internet services.
[00:11.26-00:14.10] Agent: Can you speak to the [OCCUPATION] or [OCCUPATION] of the business please?
[00:14.21-00:16.32] Agent: You're trying to get a new line for you?
[00:17.34-00:23.51] Agent: Actually, we have. The reason my call is that we have recently installed the new lines inured area.
[00:23.62-00:28.25] Agent: And now we are capable to provide you the higher Internet speed up to 1,000 megabytes.
[00:28.35-00:31.09] Customer: And I not. I'm not interested.
[00:31.15-00:32.67] Customer: And my first bill came in.
[00:32.70-00:34.53] Customer: You guys just checked up my bill.
[00:34.70-00:38.28] Customer: I was looking for the guy who takes care of my bills.
[00:38.45-00:41.70] Customer: Like you're the [OCCUPATION] or [OCCUPATION].
[00:41.85-00:43.95] Customer: I'm the [OCCUPATION]. [OCCUPATION].
[00:44.06-00:46.84] Agent: So how many phone line you're using now?
[00:47.01-00:51.59] Customer: Two. Two lines. And you use Internet and TV service also?
[00:51.78-00:54.33] Customer: No, no, TV service is just the basic Internet.
[00:54.39-01:04.81] Agent: 300 megapixel. Okay. If you go with promotion price, 600 megabytes Internet and plus two lines, your monthly bill will be $[MONEY_AMOUNT] per [DURATION].
[01:04.91-01:06.36] Agent: So this is good for you.
[01:06.66-01:08.06] Customer: That was good for me.
[01:08.09-01:10.32] Customer: But you guys just raised it after [DURATION] [DURATION].
[01:10.37-01:12.76] Customer: You have made it in [MONEY_AMOUNT] something.
[01:12.85-01:16.64] Agent: No, no. This price is fixed and logged in for [DURATION] [DURATION].
[01:17.02-01:19.31] Customer: Yeah, but then how come you guys raised it?
[01:19.61-01:25.66] Agent: No. And if you after [DURATION] [DURATION], [DURATION] [DURATION], if you stay on yesir.
[01:25.76-01:27.90] Customer: I just got the new bill.
[01:28.04-01:30.44] Customer: After [DURATION] [DURATION] you have raised it.
[01:31.33-01:36.59] Customer: No, your answer. It used to be $[MONEY_AMOUNT] [MONEY_AMOUNT] something.
[01:38.78-01:41.97] Agent: Maybe you can go for another promotion.
[01:42.03-01:42.85] Agent: The price will change.
[01:42.91-01:45.45] Customer: No, I don't want to go for another promotion.
[01:45.55-01:49.68] Customer: I that sir. See if you can listen my part.
[01:49.85-01:52.59] Agent: Yes, my price set for [DURATION] [DURATION].
[01:52.70-01:54.74] Customer: How come you guys change it in [DURATION] [DURATION]?
[01:54.84-01:59.11] Customer: You guys are doing the same thing as variety than does screwing the customer.
[01:59.41-02:04.23] Agent: No, if you go to lines and Internet, your price is [MONEY_AMOUNT].
[02:04.32-02:08.78] Agent: And this price is fixed and logged in for [DURATION] [DURATION].
[02:09.32-02:15.18] Customer: I understand you are talking very simple [LANGUAGE], but I just got the damn bill from [ORGANIZATION].
[02:15.29-02:17.88] Customer: And you guys have raised it up by [DURATION] [DURATION].
[02:18.02-02:21.55] Agent: And now we have the promotion plans offer for you.
[02:21.68-02:22.93] Agent: So this is good for you.
[02:23.01-02:27.93] Agent: Two lines Internet, 600 megabytes in just $[MONEY_AMOUNT] per [DURATION].
[02:28.11-02:29.45] Customer: Yeah, that would be fine.
[02:29.51-02:31.80] Agent: But you'll have to change the old account.
[02:31.97-02:33.86] Customer: No, I already have [ORGANIZATION].
[02:34.04-02:41.23] Agent: Okay, no problem. We will transfer your same number on the new account.
[02:41.38-02:44.90] Agent: So after that you can get the new services.
[02:45.06-02:51.15] Agent: So we will terminate your old account so you can get the same number on new account.
[02:51.21-02:57.45] Agent: Okay. So you can get the $[MONEY_AMOUNT] price for the [DURATION] [DURATION], [DURATION] [DURATION].
[02:57.60-03:06.82] Agent: So your address in front of me, your business address [ORGANIZATION] [ORGANIZATION] [LOCATION] [LOCATION] [LOCATION] postcode [LOCATION].
[03:06.87-03:12.28] Customer: Correct? Everything is correct but I'm not going toa pay this bill which I have it in front of me.
[03:12.31-03:14.62] Customer: Send me the new bill with the $[MONEY_AMOUNT].
[03:14.71-03:18.41] Agent: I toid so just hold a moment.
[03:18.49-03:20.44] Agent: I will transfer this call to my [OCCUPATION].
[03:20.56-03:25.78] Agent: He will guide you how to get this [MONEY_AMOUNT] bill for two lines in Internet.
[03:25.81-03:28.83] Customer: Okay, sure. All right.
[03:28.88-03:32.01] Agent: Hello? Yes, thank you for holding sir.
[03:32.07-03:35.62] Agent: This is [PERSON_NAME], the [OCCUPATION] on the floor our today.
[03:36.09-03:43.03] Customer: Yes, [PERSON_NAME], I got this spectrum because [ORGANIZATION] used to raise my rate like you guys just did.
[03:43.41-03:50.19] Customer: I bought the line from you guys and it was supposed to be approximately $[MONEY_AMOUNT] for [DURATION] [DURATION].
[03:50.69-03:55.45] Customer: Today I got the invoice from you guys is [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:55.63-03:59.26] Customer: Why? All right, when was the last when you guys got the installation?
[03:59.36-04:01.32] Customer: Can I know [DURATION] [DURATION] ago.
[04:01.41-04:05.24] Customer: [DATE_INTERVAL] [DATE_INTERVAL].
[04:06.69-04:10.44] Agent: I got that. And like when you place out the order,
[04:11.79-04:22.45] Customer: have you got any like a contract or any agreement at your doors this pass the thing he said was [DURATION] [DURATION] and the price will not change.
[04:23.60-04:25.69] Agent: It's only [DURATION] [DURATION] and price change.
[04:25.80-04:31.57] Customer: If you guys want to do that, I'm going to close my account soon and I'll move back to my [ORGANIZATION].
[04:33.27-04:35.86] Agent: And currently are you using 300 MB?
[04:36.38-04:40.03] Customer: Yes, sir. All right sir.
[04:40.14-04:42.48] Agent: Basically what's the due date on your bill?
[04:43.77-04:44.51] Unknown: O
[04:48.10-04:51.75] Agent: the bill got for this [DURATION] was due date over that.
[04:53.01-04:58.12] Agent: Have some patience. I'm looking due date is [DATE]
[04:59.57-05:02.51] Agent: to [DATE] of this [DURATION], right?
[05:02.85-05:04.41] Agent: [DATE] would be this [DURATION]?
[05:04.47-05:07.64] Agent: Yes. All right, all right, so.
[05:07.76-05:19.02] Agent: So here's the thing right now I think the promotion you got the last time that was for the [DURATION] [DURATION] because ofall it was for [DURATION] [DURATION]
[05:21.49-05:25.04] Agent: because currently your price jumped out up.
[05:25.22-05:27.56] Agent: So that's why I think that's it for only [DURATION] [DURATION].
[05:27.64-05:32.26] Agent: Because if that was for that [DURATION] [DURATION] your price should be remaining the same.
[05:33.64-05:39.19] Agent: If they called you and told you that the price went up, that means the agreement was only for the [DURATION] [DURATION].
[05:40.73-05:45.46] Customer: In that case I'm going to close the account pretty soon as soon as I have the other people up.
[05:47.29-05:50.17] Customer: There's no difference between [ORGANIZATION] then new people then.
[05:50.35-06:00.64] Agent: So I'm giving you an option that me complete how the thing we can do that is the only reason they raised your bill because you are existing customer.
[06:00.78-06:07.27] Agent: Your agreement got completed after the [DURATION] [DURATION] and they raised the Bill, that's what every company do.
[06:07.36-06:09.11] Agent: But I have an option.
[06:09.29-06:11.04] Agent: We can go for $[MONEY_AMOUNT].
[06:11.07-06:14.89] Agent: Deal. By showing you a shared place, get the discount approved.
[06:14.92-06:17.21] Agent: There will be no obligation from the [ORGANIZATION] [ORGANIZATION].
[06:17.51-06:19.25] Agent: They have to obey the rules.
[06:19.63-06:21.22] Agent: Customer is getting a new account.
[06:21.35-06:26.12] Agent: Customers eligible to get the price of $[MONEY_AMOUNT] for two lines on Internet.
[06:26.30-06:34.70] Agent: We can move the same number on that account and there will be no obligations, no objections from the [ORGANIZATION] [ORGANIZATION] because technically it's a new account.
[06:36.05-06:39.79] Customer: Okay, But I don't want no disturbances on the line or anything.
[06:39.92-06:41.63] Customer: I want everything to continue.
[06:41.80-06:43.43] Agent: Yes, sir. Let me tell you the process.
[06:43.48-06:47.43] Agent: How we will do that without affecting any of our existing service.
[06:47.79-06:54.68] Agent: First of all, when the [OCCUPATION] are coming at your location, they are not disconnecting any of the old service.
[06:54.75-07:02.25] Agent: Right. They will put a new modem separately first and activate the two lines once the new account is completely activated.
[07:02.90-07:06.56] Agent: After that we will move your numbers from old account to the new one.
[07:06.90-07:11.84] Agent: Those numbers will be moved without any interruptions from the backend on the new account.
[07:11.99-07:16.38] Agent: And you will not face a downtime, not even for a [DURATION] [DURATION] long time.
[07:18.76-07:21.02] Customer: How long would this take, this process?
[07:22.49-07:32.90] Agent: For example, if the installation gets done this Friday or Monday, it will only take around [DURATION] [DURATION] after that to move the numbers on the new account.
[07:34.49-07:40.82] Customer: Okay, Is somebody name [PERSON_NAME] or somebody is still working with you guys?
[07:42.51-07:45.25] Agent: You're asking about the businesses at this location?
[07:47.56-07:51.36] Agent: It was one of your [OCCUPATION].
[07:51.42-07:56.50] Customer: No, no. We have like 4fe to 50 people, but none of them is re
[07:58.00-08:02.07] Customer: Oay. Very good. Let me think about it.
[08:02.12-08:11.24] Customer: If you want you can send the thing in writing, whatever you just told me and I'll get back to you fullly by [DURATION] [DURATION] [DURATION] [DURATION].
[08:12.30-08:18.97] Agent: Sure, no problem. The more longer time you will take, the more longer your due date will be.
[08:19.07-08:23.12] Customer: Some new year. In the meantime, what do I do about the
[08:24.45-08:27.67] Customer: statement this time? That's what I told you, sir.
[08:27.70-08:31.06] Agent: There'no like going out from that.
[08:31.20-08:34.60] Agent: Even if you like, you're like moving to any other provider.
[08:35.11-08:39.33] Agent: In order to get your same numbers, you will still have to clear the bill.
[08:40.15-08:42.45] Agent: Otherwise they will not release the numbers.
[08:42.83-08:49.33] Customer: And if I stay with you guys as a provider, would I still be paying [MONEY_AMOUNT] for this [DURATION] or [MONEY_AMOUNT]?
[08:50.67-09:05.24] Agent: Like I said, if we get the installation done on Friday or on Monday, all right, we are simply terminating the old account already because we are moving the number on the new account and will be paying the bill for the $[MONEY_AMOUNT] after next [DURATION].
[09:08.86-09:11.48] Customer: And you might do it this Friday you said, right?
[09:12.46-09:15.54] Agent: Yeah. We can see if the installation date is available this Friday.
[09:15.68-09:18.77] Agent: It will be more easier and fast for you.
[09:18.91-09:20.40] Agent: Because the due Dayate is [DATE].
[09:20.45-09:22.48] Agent: We have [DURATION] [DURATION] before that.
[09:22.77-09:24.84] Agent: We can get this work done already.
[09:26.55-09:28.53] Agent: Give it a try and see what happens.
[09:29.88-09:35.55] Agent: All right. So in order to do that, just like I said, I will have to show you a shared place.
[09:35.73-09:39.93] Customer: So for the shared place I need a point of contact for the installation.
[09:40.67-09:45.96] Customer: Email address and a cell phone number that is not matching with the old account.
[09:46.12-09:48.34] Customer: So I can get the approval for that.
[09:49.51-09:57.47] Customer: Okay. As long as I don't have any disturbances or anything, everything else is fine.
[09:57.64-10:03.45] Agent: All right. Just like I said sir, when the [OCCUPATION] are coming, they are not touching the old services.
[10:03.57-10:06.69] Agent: The first step is that they will install everything separately.
[10:06.87-10:10.23] Agent: Your old phone line will be working perfectly at that time.
[10:10.40-10:13.29] Agent: Next step is moving off your number on the new account.
[10:13.35-10:16.40] Agent: That is from the back end and the computer systems.
[10:16.57-10:20.76] Agent: So without any interruptions, your number will be moved on the new account.
[10:20.94-10:22.99] Agent: So you will not face any downtime.
[10:23.80-10:32.78] Agent: Okay? All right, sir, I guess for the installation point I need a point of contact that is not matching with the old account.
[10:32.81-10:33.38] Unknown: S
[10:36.37-10:41.71] Agent: you want to contact somebody, the old one must be [PERSON_NAME], right?
[10:42.04-10:43.14] Customer: The old one was me.
[10:43.17-10:46.25] Customer: Yeah, yeah. So Mr.
[10:46.37-10:51.00] Agent: [PERSON_NAME], do you have any middle name or like do you have any [OCCUPATION]?
[10:51.70-10:53.96] Customer: I will give you my [OCCUPATION] name.
[10:54.53-10:55.48] Customer: [PERSON_NAME].
[10:58.93-11:02.15] Customer: The last name is [PERSON_NAME] though izq
[11:06.34-11:07.08] Customer: [PERSON_NAME]
[11:08.53-11:09.48] Customer: [PERSON_NAME] [PERSON_NAME]
[11:11.93-11:13.88] Customer: and sir, our email address.
[11:17.12-11:18.07] Customer: [PERSON_NAME],
[11:22.28-11:23.95] Customer: one second. She'coming
[11:35.80-11:42.42] Customer: we going getting our lines check Change to spectrum.
[11:43.33-11:44.38] Customer: Little high
[11:45.64-11:48.55] Customer: speed wi fi and old price.
[11:48.64-11:49.95] Customer: Not the new price.
[11:50.80-11:52.38] Customer: They want someboy else.
[12:00.45-12:03.39] Customer: Hello. Yes, hello. Hi.
[12:03.44-12:08.47] Customer: Yes hello [PERSON_NAME]. This is [PERSON_NAME], the [OCCUPATION] over here.
[12:08.65-12:18.39] Customer: So I was submitting the order becausently you guys have existing service spectrum and on that account your prices went up.
[12:18.57-12:22.22] Agent: All right. So on the existing account there is no discounts available.
[12:22.35-12:27.10] Agent: So in order to get you the discounts approved, we need to get you a new account.
[12:27.39-12:29.98] Agent: So that's why we need a point of contact for that.
[12:30.03-12:35.33] Agent: So I just need your email address and a cell phone number where we can send you the activation code.
[12:35.50-12:37.73] Agent: Okay. [PERSON_NAME], the email.
[12:37.78-12:49.92] Agent: [PERSON_NAME]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[12:50.87-12:59.12] Agent: And my phone number [PHONE_NUMBER].
[13:02.01-13:05.27] Agent: All right, perfect. So can I get Mr.
[13:05.30-13:06.50] Agent: [PERSON_NAME] on the line now?
[13:06.58-13:09.63] Agent: I got the detail so I can let him know the further detail?
[13:09.78-13:10.65] Agent: Yeah, sure, hold on.
[13:10.67-13:11.24] Customer: Please.
[13:17.62-13:19.89] Agent: Hello? Yes. So Mr.
[13:19.91-13:23.30] Agent: [PERSON_NAME], I'm submitting this order right now for you.
[13:23.48-13:30.00] Agent: So after like [DURATION] [DURATION] or [DURATION] [DURATION] you will be getting a call back from my [OCCUPATION].
[13:30.18-13:35.49] Agent: He will be connecting you with the [ORGANIZATION] [ORGANIZATION] to get the earliest installation date available.
[13:35.64-13:40.34] Agent: Might be we have sort available tomorrow or the upcoming day.
[13:40.45-13:43.34] Agent: So I'll try to make this as soon as possible for you.
[13:43.49-13:45.11] Customer: So what's the good number?
[13:45.92-13:47.74] Customer: Try to make it in the morning.
[13:47.85-13:50.94] Customer: Early morning time. We open at [TIME].
[13:51.17-13:55.03] Agent: [TIME]. All right, so I'm forwarding the details.
[13:55.22-14:03.12] Customer: Yes, sir. Also while you are writing that whoever worked the last time and came in and installed the thing has the wire hanging.
[14:03.17-14:06.15] Customer: The [OCCUPATION] has been after my case for almost [DURATION] [DURATION].
[14:06.74-14:10.27] Customer: Maybe because I can put the W the right way.
[14:11.13-14:16.58] Agent: All right. So basically your wire are on lined, hanging from the.
[14:16.65-14:20.18] Agent: Hanging from the roof in front of my/e sign.
[14:20.35-14:21.82] Customer: I got that. I got that.
[14:21.92-14:23.73] Agent: So I will mention that as well.
[14:25.99-14:28.61] Customer: Somebody over and still was no good.
[14:29.26-14:30.54] Agent: All right, I got that.
[14:30.64-14:36.38] Agent: Just make sure when the [OCCUPATION] comes and install everything, do check the Internet speed.
[14:36.47-14:39.71] Agent: Because this Internet speed will be faster than what you have already.
[14:39.85-14:41.23] Agent: It will be 600.
[14:41.37-14:44.14] Agent: So check that if you're getting above 450 or not.
[14:44.18-14:47.13] Customer: All right. ###ay how do I check it?
[14:47.88-14:55.59] Agent: Simply, when he completes the installation and he says that everything is done simply, just tell him to can you provide me a speed test?
[14:55.77-14:58.22] Agent: So he will do a speed test in front of you.
[15:00.51-15:07.48] Customer: In the speed test, if it shows that you're getting a 450 above, that means he will show me how to do the speed test, right?
[15:07.58-15:09.88] Agent: Yes, exactly. Okay, very good.
[15:10.02-15:12.01] Agent: Okay. And what's your name, sir?
[15:12.19-15:15.54] Customer: My name is [PERSON_NAME] [PERSON_NAME] and please note my callback number.
[15:17.12-15:27.42] Customer: Okay, go ahead. It is [PHONE_NUMBER].
[15:29.88-15:31.61] Agent: Very good. Thank you very much.
[15:31.75-15:35.00] Agent: And I'll talk to you during the [DURATION] whenever you have a chance.
[15:35.06-15:38.46] Agent: Thank you. Perfect. Thank you so much for professing out outo, sir.
[15:38.53-15:39.46] Agent: Have a good day.
[15:39.61-15:39.96] Customer: You too.","Hello? Yes, [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME] calling on behalf of [ORGANIZATION]. How are you? Fine, thank you. This is regarding your phone lines and Internet services. Can you speak to the [OCCUPATION] or [OCCUPATION] of the business please? You're trying to get a new line for you? Actually, we have. The reason my call is that we have recently installed the new lines inured area. And now we are capable to provide you the higher Internet speed up to 1,000 megabytes. And I no","Hello? Yes, [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME] calling on behalf of [ORGANIZATION]. How are you? Fine, thank you. This is regarding your phone lines and Internet services. Can you speak to the [OCCUPATION] or [OCCUPATION] of the business please? You're trying to get a new line for you? Actually, we have. The reason my call is that we have recently installed the new lines inured area. And now we are capable to provide you the higher Internet speed up to 1,000 megabytes. And I not. I'm not interested. And my first bill came in. You guys just checked up my bill. I was looking for the guy who takes care of my bills. Like you're the [OCCUPATION] or [OCCUPATION]. I'm the [OCCUPATION]. [OCCUPATION]. So how many phone line you're using now? Two. Two lines. And you use Internet and TV service also? No, no, TV service is just the basic Internet. 300 megapixel. Okay. If you go with promotion price, 600 megabytes Internet and plus two lines, your monthly bill will be $[MONEY_AMOUNT] per [DURATION]. So this is good for you. That was good for me. But you guys just raised it after [DURATION] [DURATION]. You have made it in [MONEY_AMOUNT] something. No, no. This price is fixed and logged in for [DURATION] [DURATION]. Yeah, but then how come you guys raised it? No. And if you after [DURATION] [DURATION], [DURATION] [DURATION], if you stay on yesir. I just got the new bill. After [DURATION] [DURATION] you have raised it. No, your answer. It used to be $[MONEY_AMOUNT] [MONEY_AMOUNT] something. Maybe you can go for another promotion. The price will change. No, I don't want to go for another promotion. I that sir. See if you can listen my part. Yes, my price set for [DURATION] [DURATION]. How come you guys change it in [DURATION] [DURATION]? You guys are doing the same thing as variety than does screwing the customer. No, if you go to lines and Internet, your price is [MONEY_AMOUNT]. And this price is fixed and logged in for [DURATION] [DURATION]. I understand you are talking very simple [LANGUAGE], but I just got the damn bill from [ORGANIZATION]. And you guys have raised it up by [DURATION] [DURATION]. And now we have the promotion plans offer for you. So this is good for you. Two lines Internet, 600 megabytes in just $[MONEY_AMOUNT] per [DURATION]. Yeah, that would be fine. But you'll have to change the old account. No, I already have [ORGANIZATION]. Okay, no problem. We will transfer your same number on the new account. So after that you can get the new services. So we will terminate your old account so you can get the same number on new account. Okay. So you can get the $[MONEY_AMOUNT] price for the [DURATION] [DURATION], [DURATION] [DURATION]. So your address in front of me, your business address [ORGANIZATION] [ORGANIZATION] [LOCATION] [LOCATION] [LOCATION] postcode [LOCATION]. Correct? Everything is correct but I'm not going toa pay this bill which I have it in front of me. Send me the new bill with the $[MONEY_AMOUNT]. I toid so just hold a moment. I will transfer this call to my [OCCUPATION]. He will guide you how to get this [MONEY_AMOUNT] bill for two lines in Internet. Okay, sure. All right. Hello? Yes, thank you for holding sir. This is [PERSON_NAME], the [OCCUPATION] on the floor our today. Yes, [PERSON_NAME], I got this spectrum because [ORGANIZATION] used to raise my rate like you guys just did. I bought the line from you guys and it was supposed to be approximately $[MONEY_AMOUNT] for [DURATION] [DURATION]. Today I got the invoice from you guys is [MONEY_AMOUNT] [MONEY_AMOUNT]. Why? All right, when was the last when you guys got the installation? Can I know [DURATION] [DURATION] ago. [DATE_INTERVAL] [DATE_INTERVAL]. I got that. And like when you place out the order, have you got any like a contract or any agreement at your doors this pass the thing he said was [DURATION] [DURATION] and the price will not change. It's only [DURATION] [DURATION] and price change. If you guys want to do that, I'm going to close my account soon and I'll move back to my [ORGANIZATION]. And currently are you using 300 MB? Yes, sir. All right sir. Basically what's the due date on your bill? O the bill got for this [DURATION] was due date over that. Have some patience. I'm looking due date is [DATE] to [DATE] of this [DURATION], right? [DATE] would be this [DURATION]? Yes. All right, all right, so. So here's the thing right now I think the promotion you got the last time that was for the [DURATION] [DURATION] because ofall it was for [DURATION] [DURATION] because currently your price jumped out up. So that's why I think that's it for only [DURATION] [DURATION]. Because if that was for that [DURATION] [DURATION] your price should be remaining the same. If they called you and told you that the price went up, that means the agreement was only for the [DURATION] [DURATION]. In that case I'm going to close the account pretty soon as soon as I have the other people up. There's no difference between [ORGANIZATION] then new people then. So I'm giving you an option that me complete how the thing we can do that is the only reason they raised your bill because you are existing customer. Your agreement got completed after the [DURATION] [DURATION] and they raised the Bill, that's what every company do. But I have an option. We can go for $[MONEY_AMOUNT]. Deal. By showing you a shared place, get the discount approved. There will be no obligation from the [ORGANIZATION] [ORGANIZATION]. They have to obey the rules. Customer is getting a new account. Customers eligible to get the price of $[MONEY_AMOUNT] for two lines on Internet. We can move the same number on that account and there will be no obligations, no objections from the [ORGANIZATION] [ORGANIZATION] because technically it's a new account. Okay, But I don't want no disturbances on the line or anything. I want everything to continue. Yes, sir. Let me tell you the process. How we will do that without affecting any of our existing service. First of all, when the [OCCUPATION] are coming at your location, they are not disconnecting any of the old service. Right. They will put a new modem separately first and activate the two lines once the new account is completely activated. After that we will move your numbers from old account to the new one. Those numbers will be moved without any interruptions from the backend on the new account. And you will not face a downtime, not even for a [DURATION] [DURATION] long time. How long would this take, this process? For example, if the installation gets done this Friday or Monday, it will only take around [DURATION] [DURATION] after that to move the numbers on the new account. Okay, Is somebody name [PERSON_NAME] or somebody is still working with you guys? You're asking about the businesses at this location? It was one of your [OCCUPATION]. No, no. We have like 4fe to 50 people, but none of them is re Oay. Very good. Let me think about it. If you want you can send the thing in writing, whatever you just told me and I'll get back to you fullly by [DURATION] [DURATION] [DURATION] [DURATION]. Sure, no problem. The more longer time you will take, the more longer your due date will be. Some new year. In the meantime, what do I do about the statement this time? That's what I told you, sir. There'no like going out from that. Even if you like, you're like moving to any other provider. In order to get your same numbers, you will still have to clear the bill. Otherwise they will not release the numbers. And if I stay with you guys as a provider, would I still be paying [MONEY_AMOUNT] for this [DURATION] or [MONEY_AMOUNT]? Like I said, if we get the installation done on Friday or on Monday, all right, we are simply terminating the old account already because we are moving the number on the new account and will be paying the bill for the $[MONEY_AMOUNT] after next [DURATION]. And you might do it this Friday you said, right? Yeah. We can see if the installation date is available this Friday. It will be more easier and fast for you. Because the due Dayate is [DATE]. We have [DURATION] [DURATION] before that. We can get this work done already. Give it a try and see what happens. All right. So in order to do that, just like I said, I will have to show you a shared place. So for the shared place I need a point of contact for the installation. Email address and a cell phone number that is not matching with the old account. So I can get the approval for that. Okay. As long as I don't have any disturbances or anything, everything else is fine. All right. Just like I said sir, when the [OCCUPATION] are coming, they are not touching the old services. The first step is that they will install everything separately. Your old phone line will be working perfectly at that time. Next step is moving off your number on the new account. That is from the back end and the computer systems. So without any interruptions, your number will be moved on the new account. So you will not face any downtime. Okay? All right, sir, I guess for the installation point I need a point of contact that is not matching with the old account. S you want to contact somebody, the old one must be [PERSON_NAME], right? The old one was me. Yeah, yeah. So Mr. [PERSON_NAME], do you have any middle name or like do you have any [OCCUPATION]? I will give you my [OCCUPATION] name. [PERSON_NAME]. The last name is [PERSON_NAME] though izq [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and sir, our email address. [PERSON_NAME], one second. She'coming we going getting our lines check Change to spectrum. Little high speed wi fi and old price. Not the new price. They want someboy else. Hello. Yes, hello. Hi. Yes hello [PERSON_NAME]. This is [PERSON_NAME], the [OCCUPATION] over here. So I was submitting the order becausently you guys have existing service spectrum and on that account your prices went up. All right. So on the existing account there is no discounts available. So in order to get you the discounts approved, we need to get you a new account. So that's why we need a point of contact for that. So I just need your email address and a cell phone number where we can send you the activation code. Okay. [PERSON_NAME], the email. [PERSON_NAME]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. And my phone number [PHONE_NUMBER]. All right, perfect. So can I get Mr. [PERSON_NAME] on the line now? I got the detail so I can let him know the further detail? Yeah, sure, hold on. Please. Hello? Yes. So Mr. [PERSON_NAME], I'm submitting this order right now for you. So after like [DURATION] [DURATION] or [DURATION] [DURATION] you will be getting a call back from my [OCCUPATION]. He will be connecting you with the [ORGANIZATION] [ORGANIZATION] to get the earliest installation date available. Might be we have sort available tomorrow or the upcoming day. So I'll try to make this as soon as possible for you. So what's the good number? Try to make it in the morning. Early morning time. We open at [TIME]. [TIME]. All right, so I'm forwarding the details. Yes, sir. Also while you are writing that whoever worked the last time and came in and installed the thing has the wire hanging. The [OCCUPATION] has been after my case for almost [DURATION] [DURATION]. Maybe because I can put the W the right way. All right. So basically your wire are on lined, hanging from the. Hanging from the roof in front of my/e sign. I got that. I got that. So I will mention that as well. Somebody over and still was no good. All right, I got that. Just make sure when the [OCCUPATION] comes and install everything, do check the Internet speed. Because this Internet speed will be faster than what you have already. It will be 600. So check that if you're getting above 450 or not. All right. ###ay how do I check it? Simply, when he completes the installation and he says that everything is done simply, just tell him to can you provide me a speed test? So he will do a speed test in front of you. In the speed test, if it shows that you're getting a 450 above, that means he will show me how to do the speed test, right? Yes, exactly. Okay, very good. Okay. And what's your name, sir? My name is [PERSON_NAME] [PERSON_NAME] and please note my callback number. Okay, go ahead. It is [PHONE_NUMBER]. Very good. Thank you very much. And I'll talk to you during the [DURATION] whenever you have a chance. Thank you. Perfect. Thank you so much for professing out outo, sir. Have a good day. You too."
230,2211,US_TELECOM_100_AH_(60),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(60)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.89885503,0.8988550402340894,1613.0,2734,2734,1.694978301301922,255,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PASSWORD], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.92,311,198,113,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.53-00:03.62] Agent: Hello, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:03.68-00:05.21] Agent: How are you doing today?
[00:05.39-00:07.93] Customer: Fine, how can I help you?
[00:08.11-00:10.46] Agent: This call is guarding phone line and Internet.
[00:10.52-00:12.76] Agent: Can I speak to the person in Char.
[00:13.89-00:16.71] Customer: Well, he's not home, so you'll have to deal with me.
[00:18.45-00:23.69] Agent: Okay. So. Hello, can you hear me?
[00:23.83-00:28.96] Agent: Yes, sir. So sir, recently we have installed new lines in your area.
[00:29.14-00:31.18] Customer: Okay. Due to. You have what?
[00:31.68-00:34.89] Agent: We have recently installed main lines in your area.
[00:35.04-00:45.61] Agent: [ORGANIZATION] lines, New lines and due to which we are providing you promotional plan which are with better services and also with low pricing as compared to regular plans.
[00:45.72-00:51.53] Customer: Oh no. I got caught in that [DURATION] [DURATION] ago and my price never went down.
[00:51.60-00:53.66] Customer: But they took my money.
[00:54.13-00:57.02] Agent: Thank you. We will not charge you any money.
[00:57.13-01:00.45] Agent: You have to pay your first [PERSON_NAME] after [DURATION] [DURATION] of installation.
[01:00.63-01:02.70] Agent: So we don't take your money fast.
[01:02.76-01:05.89] Agent: Okay, so what we will give you.
[01:05.91-01:13.03] Agent: We will give you 600 megabytes high speed Internet in $[MONEY_AMOUNT] [DURATION] [DURATION] and each of your phone line in just $[MONEY_AMOUNT] [DURATION] [DURATION].
[01:13.38-01:26.22] Agent: Okay? And there will be no installation fee, no construction cost and also you don't have to pay any kind of fees before you have to pay your first [PERSON_NAME] after the [DURATION] [DURATION] of installation.
[01:26.33-01:29.22] Customer: Okay. And this price bills paid?
[01:30.81-01:32.55] Agent: No. For the new services.
[01:33.64-01:35.78] Customer: The new services with [ORGANIZATION]?
[01:36.12-01:37.59] Agent: Yes, ma'am. New plans.
[01:37.68-01:39.26] Agent: You can change your plan.
[01:39.45-01:45.39] Agent: Because the plan that I am giving to you is with better services and also with low pricing.
[01:48.44-01:50.62] Agent: [ORGANIZATION] nothing. Flow pricing.
[01:52.64-01:54.72] Agent: You know how much you are paying currently?
[01:54.84-01:56.06] Customer: An rough idea.
[01:58.81-02:00.68] Customer: [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[02:00.86-02:03.51] Agent: Okay. And you are using one line or two lines?
[02:03.64-02:06.67] Customer: How many lines? We have one phone line.
[02:07.48-02:11.10] Customer: Oay. And we have Internet and television.
[02:11.65-02:14.40] Agent: Okay, so you are using basic tv?
[02:14.50-02:19.91] Customer: Television? No, I think we got one channel other than basic.
[02:20.32-02:21.59] Customer: Well, no, we got.
[02:21.72-02:29.66] Customer: I don't know, we got like [MONEY_AMOUNT] or 500 channels, but we only have [ORGANIZATION].
[02:30.88-02:37.12] Agent: Okay, if you just wait for a second, ma'am, I am giving this call to my [OCCUPATION].
[02:37.16-02:39.54] Agent: He will help you better and assist you for that.
[02:39.61-02:46.02] Agent: Okay? You only have to pay $[MONEY_AMOUNT] for Internet and phone line and he will quote you the price Part tv.
[02:46.07-02:51.94] Customer: Okay? Okay. Yes. I don't believe you, but okay.
[03:12.06-03:15.62] Agent: Hello? Yes. Yes ma'this, is [PERSON_NAME].
[03:15.69-03:17.59] Agent: How are you? Good.
[03:18.13-03:19.47] Agent: Okay, wonderful.
[03:21.90-03:27.91] Agent: You are using one Internet, one phone line and you're also using TV services, correct?
[03:28.22-03:32.91] Customer: Yes. Okay, wonderful. And this is for the home?
[03:33.99-03:40.69] Customer: Yes, it's [LOCATION] liter from [LOCATION] [LOCATION] [LOCATION], [LOCATION].
[03:40.78-03:43.28] Customer: [LOCATION]. Yes.
[03:53.38-03:55.56] Agent: You'qualified for the promotions.
[03:56.59-04:02.83] Agent: We can offer you the Internet of 600 megabyte and $[MONEY_AMOUNT] per [DURATION] with the wihold.
[04:02.90-04:05.79] Agent: Including in that you have one phone line.
[04:05.86-04:10.24] Agent: And what type of channels are you currently looking at?
[04:13.22-04:16.19] Customer: We have mega channels.
[04:16.34-04:20.48] Customer: We only use about 30 of them and we have [ORGANIZATION].
[04:21.62-04:22.48] Agent: Okay,
[04:41.56-04:43.42] Agent: and how many PV do you have?
[04:47.44-04:49.95] Customer: [PERSON_NAME] got one, [PERSON_NAME] got one.
[04:50.13-04:53.24] Customer: The garage has one living ins one and the porch?
[04:53.31-04:53.94] Customer: Five.
[05:01.76-05:03.90] Agent: Total of five? Yes.
[05:04.44-05:08.26] Customer: Okay, six if the girls will ever clean their room.
[05:08.96-05:12.35] Agent: Okay, so I should mention
[05:15.08-05:16.87] Agent: what'you're currently paying there.
[05:18.08-05:19.40] Customer: I don't know. [MONEY_AMOUNT].
[05:19.44-05:22.71] Customer: $[MONEY_AMOUNT]. $[MONEY_AMOUNT].
[05:27.18-05:30.03] Agent: Okay, let me tell you what we can do best for you.
[05:30.06-05:31.95] Agent: The best I can do for you is.
[05:33.54-05:34.63] Agent: Let me see.
[05:51.38-06:03.96] Agent: The best I can do for you is $[MONEY_AMOUNT] per [DURATION] which will be having your 600 megabyte, Internet, wifi hotpot, one phone line
[06:06.02-06:16.90] Agent: with a business TV with 125 plus channels, five HD boxes, all total combined [PERSON_NAME] of $[MONEY_AMOUNT] per [DURATION].
[06:20.88-06:21.62] Customer: Well
[06:23.00-06:24.46] Customer: one, I don't trust you.
[06:25.00-06:28.70] Customer: [MONEY_AMOUNT], I don't know if it's going to make that much difference.
[06:30.00-06:31.43] Customer: O those are kids.
[06:31.76-06:33.87] Customer: Hers. Okay.
[06:35.81-06:43.50] Customer: We got taken [DURATION] [DURATION] [DURATION] [DURATION] ago for [MONEY_AMOUNT] because [ORGANIZATION] was changing our plan
[06:44.88-06:46.50] Customer: and I can't afford that.
[06:48.76-06:49.50] Customer: So
[06:52.49-06:54.44] Customer: they said they were from [ORGANIZATION] too.
[06:54.50-06:56.06] Customer: So I don't know.
[06:56.21-07:00.01] Customer: I'm just giving you what I know.
[07:00.19-07:06.38] Agent: Okay, first of all, let me tell you the thing is that we have an option for you.
[07:06.85-07:09.64] Agent: This is a residence location, correct?
[07:09.84-07:13.21] Customer: Yes. Your [ORGANIZATION] business.
[07:14.07-07:23.98] Agent: Second point, we can offer you these prices, the business prices all total combined [PERSON_NAME] of $[MONEY_AMOUNT].
[07:29.44-07:31.06] Agent: And how much do you want
[07:32.39-07:33.13] Agent: today?
[07:34.60-07:35.94] Customer: Just give me a moment.
[07:49.62-07:56.25] Agent: Okay. The second thing is that you will be getting your bills reduced down to $[MONEY_AMOUNT].
[07:56.38-07:58.75] Agent: That will be your next monthly [PERSON_NAME].
[07:58.89-08:01.85] Agent: That will be after [DURATION] [DURATION] of the installation.
[08:10.82-08:13.17] Agent: You didn't tell me how much you wanted today.
[08:13.62-08:15.82] Customer: I don't want anything for today, ma'am.
[08:15.94-08:17.00] Agent: Why should I?
[08:20.23-08:21.08] Agent: Oay,
[08:23.94-08:27.47] Customer: why should I? I have no idea.
[08:27.53-08:31.81] Customer: This is just trying to cover my ass here.
[08:31.99-08:35.50] Customer: O my [PERSON_NAME] goes up any higher we might be.
[08:36.00-08:38.25] Agent: Let me tell you what is the procedure.
[08:38.37-08:44.17] Agent: If that makes you feel comfortable and you wanted to go with that, then we can see some coziness over here.
[08:44.31-08:51.28] Agent: The thing is that ma'am, what I can do best for you is I can give you a small office.
[08:51.33-09:00.71] Agent: Home office. As you're running business from your home, we can offer you business account at your residence location which we will be having under your business name.
[09:00.77-09:08.05] Agent: That will be a new account for you, which will be giving a new installation there which will be absolutely free of call for you.
[09:08.22-09:17.09] Agent: The account will be installed according to your date, which dates you are available for the installation, which will be having all the new services but you will be keeping your same number.
[09:17.66-09:22.12] Agent: Okay. You will be giving a new Internet for a new installation of 600 megabte.
[09:22.15-09:26.22] Agent: You will be getting a new TV there with five new HD boxes.
[09:26.25-09:30.63] Agent: They are all total combined [PERSON_NAME] of $[MONEY_AMOUNT].
[09:30.98-09:47.67] Agent: For example, if you get this like this account installed on [DATE] [DATE], you will be getting your first [PERSON_NAME] after [DURATION] [DURATION] of [DATE] [DATE], which will be having the [PERSON_NAME] of $[MONEY_AMOUNT].
[09:50.60-09:52.81] Customer: Okay, well, sounds good.
[09:52.92-09:54.46] Customer: You're not asking for money.
[09:55.00-09:55.86] Agent: Okay,
[09:58.55-10:00.12] Customer: I don't know what to ask.
[10:00.27-10:08.74] Customer: I thought I did just fine the last time and they got us for over $[MONEY_AMOUNT] and I just really, I am m getting leery.
[10:09.27-10:24.25] Agent: Okay, when I'm going to submit your order, you will be getting an terms and condition and email notification with the order confirmation on your email which will be have all the prices mentioned over there.
[10:24.32-10:30.82] Agent: You can look over the email and you can verify that which will be your new account [PERSON_NAME].
[10:31.72-10:35.20] Agent: Okay? Okay, perfect. Now you do that.
[10:35.36-10:37.25] Agent: Okay? Yes, we can do that.
[10:37.67-10:44.98] Agent: So before we go further, first we have to open up a new account which will be under which business name it should be
[10:46.27-10:48.82] Agent: [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[10:49.12-10:52.03] Agent: Okay. [PERSON_NAME] [ORGANIZATION] [ORGANIZATION].
[10:52.20-10:52.93] Agent: Yes,
[11:01.12-11:05.38] Agent: perfect. And you are running the business from your home, correct?
[11:05.55-11:09.50] Customer: Yes. Okay. We have for [DURATION] [DURATION].
[11:10.00-11:19.08] Agent: Okay, wonderful. And who will be the person who will be looking up that account char be [PERSON_NAME].
[11:19.46-11:22.43] Customer: [PERSON_NAME] [PERSON_NAME]. Yes.
[11:25.25-11:26.08] Agent: Okay.
[11:29.22-11:30.08] Agent: Okay.
[11:31.41-11:39.75] Agent: And the main line number you want to keep the same on the new account which will be having [PHONE_NUMBER], correct?
[11:39.90-11:43.27] Customer: Yes. Can I have the cell phone number for [OCCUPATION]?
[11:45.23-11:51.83] Customer: The cell phone [PHONE_NUMBER] no.
[11:51.93-12:01.64] Customer: [PHONE_NUMBER].
[12:02.90-12:03.76] Agent: Perfect.
[12:06.26-12:11.09] Agent: And on which email you wanted to receive the billings and the confirmation order?
[12:12.86-12:14.15] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[12:17.01-12:18.84] Agent: Can you spell the email address?
[12:19.86-12:20.60] Customer: [EMAIL_ADDRESS].
[12:21.86-12:22.72] Agent: You know
[12:24.22-12:32.15] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[12:34.38-12:36.03] Customer: yeah, we've had a long time
[12:37.36-12:40.10] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[12:42.48-12:45.01] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes.
[12:45.84-12:49.25] Customer: [EMAIL_ADDRESS]
[12:50.72-12:51.46] Customer: [EMAIL_ADDRESS].
[12:53.55-13:10.62] Customer: [EMAIL_ADDRESS]. Okay, let me tell you, the email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PASSWORD] [PASSWORD].
[13:11.00-13:12.98] Agent: Yes. Perfect.
[13:15.55-13:19.42] Agent: And first of all, ma'am, you don't have to pay anything for the installation.
[13:19.55-13:24.10] Agent: Second of all, when the [OCCUPATION] come there, they won't ask you any kind of money.
[13:24.19-13:27.10] Agent: They won't ask you any kind of charges.
[13:27.15-13:28.51] Agent: You have to pay upfront.
[13:28.62-13:31.88] Agent: The only [PERSON_NAME] you will be getting is off for [DURATION] [DURATION] of the installation.
[13:31.94-13:35.68] Agent: Okay? Okay. And those will come from [ORGANIZATION].
[13:35.85-13:38.35] Agent: This is [ORGANIZATION] [ORGANIZATION] and tech shows up.
[13:38.52-13:43.64] Agent: They will be having [ORGANIZATION] business ID badges and trucks and V will be.
[13:43.70-13:44.78] Agent: And you can verify that.
[13:44.81-13:46.47] Agent: Okay. Okay.
[13:48.40-13:50.23] Customer: And do we know when that will happen?
[13:50.61-13:52.60] Customer: Somebody has to be home still.
[13:52.62-13:54.80] Agent: We will be making that clear for you.
[13:54.85-13:56.96] Agent: What dates you will be looking for the installation.
[13:57.02-13:58.83] Agent: Let me complete the order us.
[13:59.39-14:00.25] Customer: Okay.
[14:14.75-14:16.62] Agent: One online.
[14:25.34-14:29.62] Agent: And the best part is that man, these prices will be logged in for next [DURATION] [DURATION].
[14:29.65-14:32.02] Agent: Okay, that was the next question.
[14:32.12-14:33.20] Customer: [DURATION] [DURATION].
[14:34.50-14:37.36] Customer: After [DURATION] [DURATION], how much will it go up?
[14:37.98-14:41.32] Agent: Your Internet [PERSON_NAME] will be raising for [MONEY_AMOUNT] to $[MONEY_AMOUNT].
[14:43.50-14:45.75] Agent: Just give me a moment, let me prepare the order.
[14:46.05-14:46.91] Customer: Okay.
[15:27.58-15:29.51] Customer: I am not getting my work done.
[15:38.53-15:39.87] Agent: [PERSON_NAME], you just came in.
[15:39.90-15:41.27] Agent: You're not going back out.
[16:33.84-16:35.86] Agent: And do you have any other location?
[16:36.79-16:38.77] Customer: No, we don't have another location.
[16:39.20-16:40.05] Customer: Okay.
[16:44.12-16:45.30] Agent: And one more thing.
[16:45.35-16:46.41] Agent: You will be getting.
[16:52.63-17:00.39] Agent: You will be getting a free mobile line for next [DURATION] [DURATION] which will be having unlimited calling, unlimited texting, an unlimited Internet.
[17:00.50-17:08.69] Agent: Okay. Okay. Which you can redeem us for the first [DURATION] [DURATION] of the installation.
[17:08.83-17:10.06] Agent: For the account set up.
[17:10.10-17:11.30] Agent: When the account is going to set up.
[17:11.34-17:12.69] Agent: You can get that.
[17:12.73-17:14.52] Customer: Okay. Okay.
[17:15.78-17:17.89] Agent: Let me get the final page ready for you.
[17:17.95-17:20.41] Agent: [MONEY_AMOUNT], 35, 23. Six.
[17:20.49-17:22.30] Agent: Six. It's a total six.
[17:22.34-17:23.80] Agent: HD box is correct.
[17:24.71-17:27.92] Agent: Televisions one. Yeah. Six.
[17:28.10-17:28.82] Agent: Three.
[17:30.99-17:33.07] Agent: Okay. [PERSON_NAME] got one.
[17:33.25-17:36.72] Agent: [PERSON_NAME] got one. The living room has one.
[17:36.86-17:38.34] Agent: The family room has.
[17:40.52-17:42.08] Agent: Porch has gone on the garage.
[17:42.14-17:44.93] Agent: Yes. Six. Six.
[17:51.12-17:53.22] Customer: There's only nine people living in this house.
[17:53.27-17:55.25] Customer: So six televisions ain't too bad.
[17:55.40-17:56.54] Customer: Perfect. O
[18:05.84-18:08.93] Agent: $[MONEY_AMOUNT] per [DURATION].
[18:33.89-18:37.15] Agent: Okay. What dates are you looking for the installation?
[18:37.26-18:39.69] Agent: Which will be for the date?
[18:39.75-18:41.60] Agent: Let me see. We have
[18:45.35-18:47.77] Agent: [DATE] is also available, which is Saturday.
[18:48.46-18:55.01] Agent: Then we have Monday, Tuesday, Wednesday, Thursday, Friday from [DATE] to [DATE] [DATE].
[18:56.51-18:58.49] Agent: So the [DATE] is this weekend.
[18:58.54-19:01.66] Agent: Right. [DATE] is the next weekend.
[19:01.74-19:03.92] Agent: Coming [DURATION]. Weekend. Okay.
[19:06.14-19:07.74] Agent: We can do the [DATE].
[19:07.90-19:12.25] Agent: [DATE] [DATE]. We have two times SL.
[19:12.31-19:13.91] Agent: One is morning, [TIME] to [TIME].
[19:14.00-19:15.21] Agent: Other one is afternoon.
[19:15.27-19:17.87] Agent: Talk to. For which one do you want to go with?
[19:18.04-19:20.08] Customer: [TIME] to [TIME]. [TIME].
[19:20.23-19:21.74] Customer: [TIME], perfect.
[19:24.12-19:27.31] Agent: Between [TIME] [TIME] [TIME] [TIME], just [TIME] [TIME] [TIME] [TIME].
[19:28.12-19:30.94] Agent: Okay, perfect. Do you have pen, paper?
[19:31.72-19:35.13] Customer: Yep. Write down my direct line number.
[19:35.31-19:36.13] Customer: Oay.
[19:37.76-19:39.65] Customer: It's [PHONE_NUMBER] [PHONE_NUMBER].
[19:40.99-19:57.82] Customer: Okay. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER].
[20:00.60-20:02.49] Customer: So it's [PHONE_NUMBER],
[20:04.42-20:08.24] Customer: last four. Okay. Okay.
[20:08.35-20:12.88] Agent: Let me tell you the procedure for the installation so we are on the same page.
[20:12.91-20:15.61] Agent: Okay? Okay. Okay.
[20:17.59-20:21.47] Agent: Let's get this practical done for just getting the example ready for you.
[20:21.61-20:27.35] Agent: [OCCUPATION] will come on [DATE] [DATE] between [TIME] W time slots are being available.
[20:27.38-20:30.59] Agent: You will be getting notified on your cell phones.
[20:30.65-20:31.37] Customer: Okay.
[20:35.27-20:39.06] Agent: You will be called by [DURATION] [DURATION] before on Friday by me.
[20:39.16-20:42.04] Agent: They'll be notifying you are you ready for the installation?
[20:42.11-20:43.67] Agent: Are you available on tomorrow?
[20:43.81-20:46.76] Agent: You will tell me, yes, we are down for that or we are not available.
[20:46.79-20:49.30] Agent: Okay. Whichever these situation are, we can go with that one.
[20:49.32-20:58.61] Agent: Okay? Okay. Second of all, [OCCUPATION] will not touch your existing phone line and television.
[21:00.35-21:12.59] Agent: Oay. He will be installing their new Internet completely with one new line over there with one tv with six televisions.
[21:12.65-21:15.89] Agent: Okay. They will be setting all the things with you over there.
[21:15.94-21:19.20] Agent: Okay. Okay. [OCCUPATION] leave.
[21:19.31-21:22.07] Agent: You will be having your two accounts active there.
[21:22.13-21:23.77] Agent: One is going to be for your residence.
[21:23.82-21:24.86] Agent: One. One is
[21:28.86-21:33.08] Agent: [PERSON_NAME]. Okay. Okay. You will call me on that number.
[21:33.45-21:41.56] Agent: I'll shift your [PHONE_NUMBER] number from your old residence account to the business one.
[21:42.13-21:45.70] Agent: Okay. Offer. And then it's your choice.
[21:45.80-21:47.84] Agent: The final decision will be yours.
[21:48.13-21:53.39] Agent: You wanted to keep the old account or not, which you will not be keeping, correct?
[21:54.63-21:57.86] Customer: No. Okay. We're gonna get all this new stuff.
[21:57.91-22:01.23] Customer: No. Yes. Yes. Then I have to pay twice?
[22:01.41-22:06.86] Agent: Yes. So. So after that you can simply terminate the old account,
[22:08.39-22:13.84] Agent: but do not terminate it within [DURATION] [DURATION] of the installation.
[22:13.94-22:16.41] Agent: We have to change the numbers.
[22:17.36-22:20.58] Agent: We have to shift your mainline number from
[22:22.20-22:23.51] Agent: to the new one.
[22:24.01-22:26.03] Customer: Okay. Okay.
[22:28.61-22:33.87] Customer: You got to wait how many [DURATION] before we call [ORGANIZATION]?
[22:34.88-22:36.27] Customer: You can call me.
[22:37.01-22:37.83] Customer: Okay.
[22:39.44-22:41.66] Agent: You just won't automatically go.
[22:42.24-22:48.87] Agent: I will be the [OCCUPATION] [OCCUPATION] person who will be helping you out to migrate the number and also for the cancellation.
[22:49.91-22:52.73] Agent: Okay. What's your question?
[22:52.80-22:53.49] Customer: Wats.
[22:55.32-23:00.02] Agent: What's my what? You have asked me a question that automatically.
[23:01.95-23:04.28] Customer: Oh, it doesn't automatically.
[23:04.46-23:09.58] Agent: When you put it [TIME] [TIME] stuff, don't automatically change.
[23:10.23-23:13.04] Customer: You want to. You're talking about the accounts?
[23:13.19-23:20.62] Agent: Yes. Okay. The procedure is once the account is going to install, you will call me and let me know.
[23:20.71-23:22.10] Customer: Hey, [PERSON_NAME].
[23:24.71-23:34.54] Agent: Hey, [PERSON_NAME]. We wanted to migrate the number because when [OCCUPATION] is going to come, he will be getting the order for a new line for a new account.
[23:35.32-23:49.46] Agent: Okay. So your new line on your old account, which will be having a new number and will shift your old number from Your old account to the new account.
[23:49.60-23:57.91] Agent: Okay? Okay. So you'be getting your same number ported over to your new account with all of these services perfectly set up for you.
[23:57.94-24:05.15] Agent: Okay? Okay. And there is one favor I wanted to ask you for, if you can do that.
[24:09.32-24:21.38] Agent: What? Okay, the favor is that as you said me that someone before asked you for money and you paid them and then your bills goes up, correct?
[24:22.28-24:23.65] Customer: No, my [PERSON_NAME] didn't go up.
[24:23.68-24:28.62] Customer: They wanted money and I gave them the money and the [PERSON_NAME] didn't go down and they kept my money.
[24:28.91-24:30.65] Agent: So they kept your money.
[24:31.12-24:33.06] Customer: I just want one favor.
[24:33.64-24:45.24] Customer: When [OCCUPATION] going to come there, do not discuss this partot with them that you are doing this for the saving money or you wanted to get promotions for a new account.
[24:45.29-24:48.69] Customer: Oay. Do not discuss this partot with the [OCCUPATION].
[24:48.83-24:56.31] Customer: Because as you have been charged by somemediate, I don't want that to be
[24:57.72-25:02.05] Customer: graceful for you that I cannot help in a favor.
[25:02.14-25:09.42] Agent: You can say that I just provided you a second part for a new account so you can save some money over that.
[25:09.60-25:12.12] Customer: Okay? I just want one favor from you.
[25:12.66-25:16.47] Customer: If you get the installation done, do not cancel this account.
[25:16.65-25:24.42] Customer: Second one. Do not discuss any kind of information with [OCCUPATION] that you get this account for the new installation.
[25:24.52-25:26.17] Customer: For that reducing down the [PERSON_NAME].
[25:26.22-25:28.40] Customer: Okay? No, I will not.
[25:28.83-25:30.02] Customer: Okay, thank you so much.
[25:30.04-25:31.41] Customer: This is the only favor of one.
[25:31.50-25:33.24] Agent: I'm going to submit your order.
[25:33.55-25:36.06] Agent: This will be need a [OCCUPATION] approval also.
[25:36.16-25:40.42] Agent: Once this is clear, you will be getting email with the order confirmation.
[25:40.46-25:48.51] Agent: I'm going to call you on Monday for your account numbers, your job numbers and also tell you the exact timera when the [OCCUPATION] is going to come.
[25:48.55-25:52.31] Customer: Okay? Okay. You're going to call on Monday morning?
[25:52.47-25:54.57] Customer: Yes, [TIME] [TIME] Monday morning, around the same time.
[25:54.60-25:56.12] Agent: We'll talk to you regarding this.
[25:56.15-25:58.01] Agent: And can I have your name please?
[25:58.20-26:00.58] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[26:00.99-26:02.97] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[26:03.00-26:05.47] Agent: And what's your last name, ma'traxler?
[26:05.53-26:07.34] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[26:08.23-26:10.30] Agent: And Mr. [PERSON_NAME] is the
[26:11.76-26:14.73] Agent: [OCCUPATION] [OCCUPATION]. Okay, perfect.
[26:15.99-26:17.65] Agent: Okay, wonderful.
[26:21.34-26:23.04] Agent: Okay. And do you have question?
[26:25.86-26:27.47] Customer: No, I think we got them along.
[26:27.82-26:29.41] Agent: Okay, perfect. Thank you so much.
[26:29.43-26:31.65] Agent: Auding spectrum, ma'am. You have a wonderful day.
[26:31.67-26:33.65] Agent: If you do have question, you have my number.
[26:33.71-26:40.06] Agent: [PHONE_NUMBER]. My name is [PERSON_NAME] [PERSON_NAME].
[26:40.12-26:41.84] Agent: You can offer me, I'll be there to help you.
[26:41.85-26:43.87] Agent: Okay? Okay, thank you.
[26:43.99-26:45.66] Agent: Thank you so much for adding the spectrum.
[26:45.71-26:46.53] Agent: Take care. Step bless.
[26:46.56-26:46.71] Agent: Bye.","Hello, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine, how can I help you? This call is guarding phone line and Internet. Can I speak to the person in Char. Well, he's not home, so you'll have to deal with me. Okay. So. Hello, can you hear me? Yes, sir. So sir, recently we have installed new lines in your area. Okay. Due to. You have what? We have recently installed main lines in your area. [ORGANIZATION] lines, New lines and due to which we are providing you pr","Hello, this is [PERSON_NAME] calling from [ORGANIZATION]. How are you doing today? Fine, how can I help you? This call is guarding phone line and Internet. Can I speak to the person in Char. Well, he's not home, so you'll have to deal with me. Okay. So. Hello, can you hear me? Yes, sir. So sir, recently we have installed new lines in your area. Okay. Due to. You have what? We have recently installed main lines in your area. [ORGANIZATION] lines, New lines and due to which we are providing you promotional plan which are with better services and also with low pricing as compared to regular plans. Oh no. I got caught in that [DURATION] [DURATION] ago and my price never went down. But they took my money. Thank you. We will not charge you any money. You have to pay your first [PERSON_NAME] after [DURATION] [DURATION] of installation. So we don't take your money fast. Okay, so what we will give you. We will give you 600 megabytes high speed Internet in $[MONEY_AMOUNT] [DURATION] [DURATION] and each of your phone line in just $[MONEY_AMOUNT] [DURATION] [DURATION]. Okay? And there will be no installation fee, no construction cost and also you don't have to pay any kind of fees before you have to pay your first [PERSON_NAME] after the [DURATION] [DURATION] of installation. Okay. And this price bills paid? No. For the new services. The new services with [ORGANIZATION]? Yes, ma'am. New plans. You can change your plan. Because the plan that I am giving to you is with better services and also with low pricing. [ORGANIZATION] nothing. Flow pricing. You know how much you are paying currently? An rough idea. [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. Okay. And you are using one line or two lines? How many lines? We have one phone line. Oay. And we have Internet and television. Okay, so you are using basic tv? Television? No, I think we got one channel other than basic. Well, no, we got. I don't know, we got like [MONEY_AMOUNT] or 500 channels, but we only have [ORGANIZATION]. Okay, if you just wait for a second, ma'am, I am giving this call to my [OCCUPATION]. He will help you better and assist you for that. Okay? You only have to pay $[MONEY_AMOUNT] for Internet and phone line and he will quote you the price Part tv. Okay? Okay. Yes. I don't believe you, but okay. Hello? Yes. Yes ma'this, is [PERSON_NAME]. How are you? Good. Okay, wonderful. You are using one Internet, one phone line and you're also using TV services, correct? Yes. Okay, wonderful. And this is for the home? Yes, it's [LOCATION] liter from [LOCATION] [LOCATION] [LOCATION], [LOCATION]. [LOCATION]. Yes. You'qualified for the promotions. We can offer you the Internet of 600 megabyte and $[MONEY_AMOUNT] per [DURATION] with the wihold. Including in that you have one phone line. And what type of channels are you currently looking at? We have mega channels. We only use about 30 of them and we have [ORGANIZATION]. Okay, and how many PV do you have? [PERSON_NAME] got one, [PERSON_NAME] got one. The garage has one living ins one and the porch? Five. Total of five? Yes. Okay, six if the girls will ever clean their room. Okay, so I should mention what'you're currently paying there. I don't know. [MONEY_AMOUNT]. $[MONEY_AMOUNT]. $[MONEY_AMOUNT]. Okay, let me tell you what we can do best for you. The best I can do for you is. Let me see. The best I can do for you is $[MONEY_AMOUNT] per [DURATION] which will be having your 600 megabyte, Internet, wifi hotpot, one phone line with a business TV with 125 plus channels, five HD boxes, all total combined [PERSON_NAME] of $[MONEY_AMOUNT] per [DURATION]. Well one, I don't trust you. [MONEY_AMOUNT], I don't know if it's going to make that much difference. O those are kids. Hers. Okay. We got taken [DURATION] [DURATION] [DURATION] [DURATION] ago for [MONEY_AMOUNT] because [ORGANIZATION] was changing our plan and I can't afford that. So they said they were from [ORGANIZATION] too. So I don't know. I'm just giving you what I know. Okay, first of all, let me tell you the thing is that we have an option for you. This is a residence location, correct? Yes. Your [ORGANIZATION] business. Second point, we can offer you these prices, the business prices all total combined [PERSON_NAME] of $[MONEY_AMOUNT]. And how much do you want today? Just give me a moment. Okay. The second thing is that you will be getting your bills reduced down to $[MONEY_AMOUNT]. That will be your next monthly [PERSON_NAME]. That will be after [DURATION] [DURATION] of the installation. You didn't tell me how much you wanted today. I don't want anything for today, ma'am. Why should I? Oay, why should I? I have no idea. This is just trying to cover my ass here. O my [PERSON_NAME] goes up any higher we might be. Let me tell you what is the procedure. If that makes you feel comfortable and you wanted to go with that, then we can see some coziness over here. The thing is that ma'am, what I can do best for you is I can give you a small office. Home office. As you're running business from your home, we can offer you business account at your residence location which we will be having under your business name. That will be a new account for you, which will be giving a new installation there which will be absolutely free of call for you. The account will be installed according to your date, which dates you are available for the installation, which will be having all the new services but you will be keeping your same number. Okay. You will be giving a new Internet for a new installation of 600 megabte. You will be getting a new TV there with five new HD boxes. They are all total combined [PERSON_NAME] of $[MONEY_AMOUNT]. For example, if you get this like this account installed on [DATE] [DATE], you will be getting your first [PERSON_NAME] after [DURATION] [DURATION] of [DATE] [DATE], which will be having the [PERSON_NAME] of $[MONEY_AMOUNT]. Okay, well, sounds good. You're not asking for money. Okay, I don't know what to ask. I thought I did just fine the last time and they got us for over $[MONEY_AMOUNT] and I just really, I am m getting leery. Okay, when I'm going to submit your order, you will be getting an terms and condition and email notification with the order confirmation on your email which will be have all the prices mentioned over there. You can look over the email and you can verify that which will be your new account [PERSON_NAME]. Okay? Okay, perfect. Now you do that. Okay? Yes, we can do that. So before we go further, first we have to open up a new account which will be under which business name it should be [PERSON_NAME] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Okay. [PERSON_NAME] [ORGANIZATION] [ORGANIZATION]. Yes, perfect. And you are running the business from your home, correct? Yes. Okay. We have for [DURATION] [DURATION]. Okay, wonderful. And who will be the person who will be looking up that account char be [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Yes. Okay. Okay. And the main line number you want to keep the same on the new account which will be having [PHONE_NUMBER], correct? Yes. Can I have the cell phone number for [OCCUPATION]? The cell phone [PHONE_NUMBER] no. [PHONE_NUMBER]. Perfect. And on which email you wanted to receive the billings and the confirmation order? [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Can you spell the email address? [EMAIL_ADDRESS]. You know [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] yeah, we've had a long time [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. Okay, let me tell you, the email is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME] [PASSWORD] [PASSWORD]. Yes. Perfect. And first of all, ma'am, you don't have to pay anything for the installation. Second of all, when the [OCCUPATION] come there, they won't ask you any kind of money. They won't ask you any kind of charges. You have to pay upfront. The only [PERSON_NAME] you will be getting is off for [DURATION] [DURATION] of the installation. Okay? Okay. And those will come from [ORGANIZATION]. This is [ORGANIZATION] [ORGANIZATION] and tech shows up. They will be having [ORGANIZATION] business ID badges and trucks and V will be. And you can verify that. Okay. Okay. And do we know when that will happen? Somebody has to be home still. We will be making that clear for you. What dates you will be looking for the installation. Let me complete the order us. Okay. One online. And the best part is that man, these prices will be logged in for next [DURATION] [DURATION]. Okay, that was the next question. [DURATION] [DURATION]. After [DURATION] [DURATION], how much will it go up? Your Internet [PERSON_NAME] will be raising for [MONEY_AMOUNT] to $[MONEY_AMOUNT]. Just give me a moment, let me prepare the order. Okay. I am not getting my work done. [PERSON_NAME], you just came in. You're not going back out. And do you have any other location? No, we don't have another location. Okay. And one more thing. You will be getting. You will be getting a free mobile line for next [DURATION] [DURATION] which will be having unlimited calling, unlimited texting, an unlimited Internet. Okay. Okay. Which you can redeem us for the first [DURATION] [DURATION] of the installation. For the account set up. When the account is going to set up. You can get that. Okay. Okay. Let me get the final page ready for you. [MONEY_AMOUNT], 35, 23. Six. Six. It's a total six. HD box is correct. Televisions one. Yeah. Six. Three. Okay. [PERSON_NAME] got one. [PERSON_NAME] got one. The living room has one. The family room has. Porch has gone on the garage. Yes. Six. Six. There's only nine people living in this house. So six televisions ain't too bad. Perfect. O $[MONEY_AMOUNT] per [DURATION]. Okay. What dates are you looking for the installation? Which will be for the date? Let me see. We have [DATE] is also available, which is Saturday. Then we have Monday, Tuesday, Wednesday, Thursday, Friday from [DATE] to [DATE] [DATE]. So the [DATE] is this weekend. Right. [DATE] is the next weekend. Coming [DURATION]. Weekend. Okay. We can do the [DATE]. [DATE] [DATE]. We have two times SL. One is morning, [TIME] to [TIME]. Other one is afternoon. Talk to. For which one do you want to go with? [TIME] to [TIME]. [TIME]. [TIME], perfect. Between [TIME] [TIME] [TIME] [TIME], just [TIME] [TIME] [TIME] [TIME]. Okay, perfect. Do you have pen, paper? Yep. Write down my direct line number. Oay. It's [PHONE_NUMBER] [PHONE_NUMBER]. Okay. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. So it's [PHONE_NUMBER], last four. Okay. Okay. Let me tell you the procedure for the installation so we are on the same page. Okay? Okay. Okay. Let's get this practical done for just getting the example ready for you. [OCCUPATION] will come on [DATE] [DATE] between [TIME] W time slots are being available. You will be getting notified on your cell phones. Okay. You will be called by [DURATION] [DURATION] before on Friday by me. They'll be notifying you are you ready for the installation? Are you available on tomorrow? You will tell me, yes, we are down for that or we are not available. Okay. Whichever these situation are, we can go with that one. Okay? Okay. Second of all, [OCCUPATION] will not touch your existing phone line and television. Oay. He will be installing their new Internet completely with one new line over there with one tv with six televisions. Okay. They will be setting all the things with you over there. Okay. Okay. [OCCUPATION] leave. You will be having your two accounts active there. One is going to be for your residence. One. One is [PERSON_NAME]. Okay. Okay. You will call me on that number. I'll shift your [PHONE_NUMBER] number from your old residence account to the business one. Okay. Offer. And then it's your choice. The final decision will be yours. You wanted to keep the old account or not, which you will not be keeping, correct? No. Okay. We're gonna get all this new stuff. No. Yes. Yes. Then I have to pay twice? Yes. So. So after that you can simply terminate the old account, but do not terminate it within [DURATION] [DURATION] of the installation. We have to change the numbers. We have to shift your mainline number from to the new one. Okay. Okay. You got to wait how many [DURATION] before we call [ORGANIZATION]? You can call me. Okay. You just won't automatically go. I will be the [OCCUPATION] [OCCUPATION] person who will be helping you out to migrate the number and also for the cancellation. Okay. What's your question? Wats. What's my what? You have asked me a question that automatically. Oh, it doesn't automatically. When you put it [TIME] [TIME] stuff, don't automatically change. You want to. You're talking about the accounts? Yes. Okay. The procedure is once the account is going to install, you will call me and let me know. Hey, [PERSON_NAME]. Hey, [PERSON_NAME]. We wanted to migrate the number because when [OCCUPATION] is going to come, he will be getting the order for a new line for a new account. Okay. So your new line on your old account, which will be having a new number and will shift your old number from Your old account to the new account. Okay? Okay. So you'be getting your same number ported over to your new account with all of these services perfectly set up for you. Okay? Okay. And there is one favor I wanted to ask you for, if you can do that. What? Okay, the favor is that as you said me that someone before asked you for money and you paid them and then your bills goes up, correct? No, my [PERSON_NAME] didn't go up. They wanted money and I gave them the money and the [PERSON_NAME] didn't go down and they kept my money. So they kept your money. I just want one favor. When [OCCUPATION] going to come there, do not discuss this partot with them that you are doing this for the saving money or you wanted to get promotions for a new account. Oay. Do not discuss this partot with the [OCCUPATION]. Because as you have been charged by somemediate, I don't want that to be graceful for you that I cannot help in a favor. You can say that I just provided you a second part for a new account so you can save some money over that. Okay? I just want one favor from you. If you get the installation done, do not cancel this account. Second one. Do not discuss any kind of information with [OCCUPATION] that you get this account for the new installation. For that reducing down the [PERSON_NAME]. Okay? No, I will not. Okay, thank you so much. This is the only favor of one. I'm going to submit your order. This will be need a [OCCUPATION] approval also. Once this is clear, you will be getting email with the order confirmation. I'm going to call you on Monday for your account numbers, your job numbers and also tell you the exact timera when the [OCCUPATION] is going to come. Okay? Okay. You're going to call on Monday morning? Yes, [TIME] [TIME] Monday morning, around the same time. We'll talk to you regarding this. And can I have your name please? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. And what's your last name, ma'traxler? [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. And Mr. [PERSON_NAME] is the [OCCUPATION] [OCCUPATION]. Okay, perfect. Okay, wonderful. Okay. And do you have question? No, I think we got them along. Okay, perfect. Thank you so much. Auding spectrum, ma'am. You have a wonderful day. If you do have question, you have my number. [PHONE_NUMBER]. My name is [PERSON_NAME] [PERSON_NAME]. You can offer me, I'll be there to help you. Okay? Okay, thank you. Thank you so much for adding the spectrum. Take care. Step bless. Bye."
231,611,2f1c48a0538747edbd63a17aae024896,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/2f1c48a0538747edbd63a17aae024896_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.89947796,0.8994779775280899,641.0,979,979,1.5273010920436818,29,5,"[DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,87.917,115,65,25,24,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.33-00:02.94] IVR/System: Thank you for calling the [OCCUPATION] [OCCUPATION].
[00:03.04-00:07.21] IVR/System: A neighborly company. We fix your pains for quality assurance.
[00:07.33-00:09.15] IVR/System: This call may be recorded.
[00:10.65-00:13.21] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[00:13.38-00:18.13] IVR/System: We can help beautify your home and bath with luxurious [OCCUPATION] [OCCUPATION].
[00:18.15-00:18.86] IVR/System: We fix your pains.
[00:18.92-00:20.00] IVR/System: This is [PERSON_NAME].
[00:21.57-00:25.80] Customer: Yeah, [PERSON_NAME]. Do you guys sell the big sheets of glass tempered
[00:27.39-00:30.68] Customer: to folks or you guys just do the install only?
[00:31.27-00:32.84] Agent: No, we can sell it as well.
[00:32.95-00:34.77] Agent: We do have to order that out though.
[00:36.55-00:37.48] Customer: All right,
[00:39.55-00:45.09] Customer: I'd like to get a quote and possibly go ahead and order a F sheet and double panin temperate.
[00:49.47-00:50.33] Agent: All right,
[00:53.09-00:54.34] Agent: what's the measurement?
[00:56.48-01:08.34] Customer: It's going to be 75 and three quarter inches high and 34 inches wide and three, eight thick.
[01:12.61-01:14.48] Agent: Okay. All right, give me one second.
[01:14.53-01:17.97] Agent: Okay. All right. And it can be a touch sticker.
[01:18.03-01:21.02] Agent: Need be. Whatever. Okaynd good.
[01:21.04-01:22.00] Agent: Give me one sec.
[01:23.39-01:26.60] IVR/System: All [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[01:26.75-01:34.64] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[01:34.83-01:37.00] IVR/System: Most can be installed in a single day.
[01:37.11-01:40.38] IVR/System: Or update your entry doors with elegant decorative glass.
[01:40.44-01:47.10] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall.
[01:47.16-01:50.36] IVR/System: Or protect your furniture with custom glass tops
[01:57.33-01:59.50] IVR/System: with [OCCUPATION] [OCCUPATION] You'll always know.
[01:59.64-02:00.31] Agent: Sir?
[02:01.61-02:04.67] Customer: Yes, ma'is. This going into a patio door?
[02:06.53-02:08.44] Customer: It's actually going into
[02:09.90-02:12.07] Customer: window right beside a front door.
[02:12.50-02:14.00] Agent: Okay, give me one second.
[02:35.56-02:37.78] Agent: All right, let me get this typed up for you.
[02:41.68-02:43.81] Agent: And you be coming into the shop to install.
[02:44.41-02:45.62] Agent: I mean to pick up.
[02:45.76-02:46.71] Agent: Coming in to pick it up.
[02:46.74-02:47.63] Agent: Yes, ma'am.
[02:53.66-02:55.03] Customer: Where are you guys located?
[02:55.50-02:57.39] Agent: Talking to one. [PERSON_NAME] here.
[02:57.58-02:58.51] Customer: Yes, sir.
[02:59.81-03:01.47] Agent: Yeah, thats. One second.
[03:06.09-03:09.07] Agent: And is it wood, vinyl or metal that it its going into?
[03:10.56-03:12.78] Customer: I would. Okay.
[03:21.59-03:23.94] Agent: Okay. And did you want to clear or low E?
[03:29.00-03:33.16] Customer: Low. Is there much if I do low E and I don't rem what I got last couple times.
[03:33.19-03:37.61] Customer: Got this. Does the color change much for lower or is it much more expensive?
[03:37.64-03:48.01] Agent: Either way. So [PERSON_NAME], if you have a clear one on the other side and you're putting [PERSON_NAME] on one side and they don't match, you'll be able to tell the difference.
[03:51.44-03:54.11] Customer: Man, o I couldn't find my se.
[03:54.13-03:55.06] Customer: I hate that.
[03:56.68-03:57.94] Agent: Let's go with [PERSON_NAME].
[03:58.47-04:01.69] Agent: If you want, you can send me a photo
[04:03.12-04:04.52] Agent: and we can kind of go for [PERSON_NAME].
[04:04.62-04:06.29] Customer: Well, the thing is I've got.
[04:06.47-04:07.99] Customer: I don't know if you can tell.
[04:09.16-04:12.94] Customer: I mean, I'll definitely continue one actually, but I don't know if you can be able to tell.
[04:14.25-04:16.92] Agent: Okay, yeah, I'll sen you one that might help out.
[04:16.98-04:19.70] Agent: Okay. What's your cell phone number?
[04:27.69-04:30.14] Agent: All right, I'm about to send you a text message.
[04:32.11-04:32.85] Unknown: ###e
[05:31.31-05:33.37] Agent: There we go. Okay.
[05:42.23-05:43.49] Agent: Come on. You get it?
[06:11.25-06:12.82] Agent: Does that seem to help much?
[06:14.55-06:15.93] Customer: I haven't got it yet.
[06:17.38-06:18.52] Customer: Oh, I just got it.
[06:18.55-06:19.20] Agent: Okay,
[06:26.67-06:27.79] Agent: give me one second.
[06:27.85-06:28.93] Agent: Let me take a look.
[06:30.46-06:31.49] Agent: All right.
[06:35.46-06:36.93] Agent: All right, I'm going to say.
[06:40.29-06:42.38] Agent: Say again. It looks low.
[06:42.41-06:44.19] Agent: E. I'going to say I can.
[06:46.85-06:48.14] Agent: I would guess that.
[06:49.05-06:51.06] Agent: Okay, that would be my guess.
[06:51.69-06:52.55] Agent: Okay.
[06:54.73-06:56.67] Agent: And overall segment,
[06:58.12-06:59.75] Agent: you're wanting to go 3, 8.
[07:02.61-07:03.94] Agent: I'm sorry, that again.
[07:04.37-07:08.29] Agent: Overall sickness, you want to go with 3 8:03:8.
[07:08.38-07:10.76] Agent: Yeah. Okay, give me one second.
[07:36.85-07:39.40] IVR/System: [OCCUPATION] [OCCUPATION] can do more than fix your pains.
[07:39.56-07:47.42] IVR/System: We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size.
[07:47.61-07:49.78] IVR/System: Most can be installed in a single day.
[07:49.89-07:53.16] IVR/System: Or update your entry doors with elegant decorative glass.
[07:53.22-08:03.17] IVR/System: Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops.
[08:10.14-08:14.11] IVR/System: With [OCCUPATION] [OCCUPATION], you'll always know the price upfront before we start.
[08:14.26-08:18.14] IVR/System: [ORGANIZATION] understands your business can't close if a window breaks.
[08:18.24-08:22.32] IVR/System: That's why we offer [DURATION] [DURATION] emergency board up service for your business.
[08:22.43-08:27.36] IVR/System: We'll measure the window or door opening and expedite the replacement glass order with priority service.
[08:27.46-08:32.12] IVR/System: Or we can help you prepare for potential emergency service through our advanced measurements.
[08:32.26-08:34.00] Agent: Allgh so did you want the light or dark?
[08:34.04-08:34.75] Customer: Loe
[08:37.09-08:39.30] Customer: light. Okay.
[08:43.37-08:44.26] Agent: All right.
[08:52.35-08:57.40] Agent: Okay. So for you to come pick it up in store, we're looking at [MONEY_AMOUNT].
[08:59.62-09:03.61] Customer: Yeah, I guess that holds me off of getting three.
[09:05.87-09:07.61] Agent: What we could do is
[09:09.59-09:12.12] Agent: kind of see what we could do.
[09:13.50-09:17.58] Agent: I could have one of our text come out there and he can measure also.
[09:18.51-09:21.74] Agent: And I'm not saying your measurements are incorrect by any means,
[09:23.96-09:34.93] Agent: but if you'reing if they are incorrect and if we didn't provide those measurements you've provided them, we're not necessarily held liable.
[09:35.75-09:40.38] Agent: So you would kind of just be like out of luck as we would as well.
[09:41.77-09:50.15] Agent: However, if you want, with this price still being high, I can have one of our [OCCUPATION] come out there and get measurements.
[09:50.53-09:52.91] Agent: I know you said you had three altogether.
[09:53.50-10:01.24] Agent: I could have him come out there and get measurements and then we could get a price for all three and see what kind of discounts we're working with and what that would come up to.
[10:02.38-10:05.00] Agent: And that would cover them installing it as well.
[10:09.63-10:10.86] Agent: Let me do that.
[10:11.63-10:12.82] Agent: You want to do that?
[10:16.48-10:19.89] Agent: All right. And what's your first and last name?
[10:21.84-10:23.77] Customer: [PERSON_NAME]. [PERSON_NAME] Is. Sorry about that.
[10:24.55-10:26.46] Customer: [PERSON_NAME]. That's okay. Let me.
[10:28.39-10:30.10] Agent: If you would keep those notes.
[10:30.19-10:31.76] Agent: Let me. Let me call you back.
[10:31.82-10:33.82] Agent: Hey, let me. Let me catch this guy here.
[10:34.18-10:35.04] Agent: Okay.
[10:36.54-10:37.87] Agent: Thanks much. Okay, thanks.","Thank you for calling the [OCCUPATION] [OCCUPATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious [OCCUPATION] [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. Yeah, [PERSON_NAME]. Do you guys sell the big sheets of glass tempered to folks or you guys just do the install only? No, we can sell it as well. We do have to order that out","Thank you for calling the [OCCUPATION] [OCCUPATION]. A neighborly company. We fix your pains for quality assurance. This call may be recorded. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious [OCCUPATION] [OCCUPATION]. We fix your pains. This is [PERSON_NAME]. Yeah, [PERSON_NAME]. Do you guys sell the big sheets of glass tempered to folks or you guys just do the install only? No, we can sell it as well. We do have to order that out though. All right, I'd like to get a quote and possibly go ahead and order a F sheet and double panin temperate. All right, what's the measurement? It's going to be 75 and three quarter inches high and 34 inches wide and three, eight thick. Okay. All right, give me one second. Okay. All right. And it can be a touch sticker. Need be. Whatever. Okaynd good. Give me one sec. All [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall. Or protect your furniture with custom glass tops with [OCCUPATION] [OCCUPATION] You'll always know. Sir? Yes, ma'is. This going into a patio door? It's actually going into window right beside a front door. Okay, give me one second. All right, let me get this typed up for you. And you be coming into the shop to install. I mean to pick up. Coming in to pick it up. Yes, ma'am. Where are you guys located? Talking to one. [PERSON_NAME] here. Yes, sir. Yeah, thats. One second. And is it wood, vinyl or metal that it its going into? I would. Okay. Okay. And did you want to clear or low E? Low. Is there much if I do low E and I don't rem what I got last couple times. Got this. Does the color change much for lower or is it much more expensive? Either way. So [PERSON_NAME], if you have a clear one on the other side and you're putting [PERSON_NAME] on one side and they don't match, you'll be able to tell the difference. Man, o I couldn't find my se. I hate that. Let's go with [PERSON_NAME]. If you want, you can send me a photo and we can kind of go for [PERSON_NAME]. Well, the thing is I've got. I don't know if you can tell. I mean, I'll definitely continue one actually, but I don't know if you can be able to tell. Okay, yeah, I'll sen you one that might help out. Okay. What's your cell phone number? All right, I'm about to send you a text message. ###e There we go. Okay. Come on. You get it? Does that seem to help much? I haven't got it yet. Oh, I just got it. Okay, give me one second. Let me take a look. All right. All right, I'm going to say. Say again. It looks low. E. I'going to say I can. I would guess that. Okay, that would be my guess. Okay. And overall segment, you're wanting to go 3, 8. I'm sorry, that again. Overall sickness, you want to go with 3 8:03:8. Yeah. Okay, give me one second. [OCCUPATION] [OCCUPATION] can do more than fix your pains. We can help beautify your home and bath with luxurious glass shower and tub enclosures designed to fit any style and size. Most can be installed in a single day. Or update your entry doors with elegant decorative glass. Choosing from an amazing selection of glass patterns and finishes, we can also change the look of any room with a mirrored wall or protect your furniture with custom glass tops. With [OCCUPATION] [OCCUPATION], you'll always know the price upfront before we start. [ORGANIZATION] understands your business can't close if a window breaks. That's why we offer [DURATION] [DURATION] emergency board up service for your business. We'll measure the window or door opening and expedite the replacement glass order with priority service. Or we can help you prepare for potential emergency service through our advanced measurements. Allgh so did you want the light or dark? Loe light. Okay. All right. Okay. So for you to come pick it up in store, we're looking at [MONEY_AMOUNT]. Yeah, I guess that holds me off of getting three. What we could do is kind of see what we could do. I could have one of our text come out there and he can measure also. And I'm not saying your measurements are incorrect by any means, but if you'reing if they are incorrect and if we didn't provide those measurements you've provided them, we're not necessarily held liable. So you would kind of just be like out of luck as we would as well. However, if you want, with this price still being high, I can have one of our [OCCUPATION] come out there and get measurements. I know you said you had three altogether. I could have him come out there and get measurements and then we could get a price for all three and see what kind of discounts we're working with and what that would come up to. And that would cover them installing it as well. Let me do that. You want to do that? All right. And what's your first and last name? [PERSON_NAME]. [PERSON_NAME] Is. Sorry about that. [PERSON_NAME]. That's okay. Let me. If you would keep those notes. Let me. Let me call you back. Hey, let me. Let me catch this guy here. Okay. Thanks much. Okay, thanks."
232,490,20230426-152231_9724167107,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20230426-152231_9724167107-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.89876866,0.8987686693255982,1300.0,2758,2758,2.1215384615384614,135,12,"[DATE], [DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.914,274,198,76,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.34-00:04.76] Agent: Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION].
[00:04.81-00:06.16] Agent: How are you doing today?
[00:06.66-00:09.29] Customer: Good. It sounds great.
[00:09.43-00:14.02] Agent: Actually, this call is regarding your Internet phone lines and TV services.
[00:14.12-00:16.88] Customer: So may I speak with a person in charge please?
[00:17.98-00:26.99] Agent: That's me. Wait. Actually ma'am, the only reason of this call is just to let you know that we are running promotion at this location.
[00:27.17-00:32.25] Agent: And that's why we are providing up to 35% discounted rate.
[00:32.42-00:35.98] Agent: Now you can lower your bill up to a huge margin.
[00:36.08-00:39.36] Agent: And you can save a lot of money every [DURATION].
[00:39.55-00:43.01] Agent: So may I know how many phone lines you are using, Ma'am?
[00:46.15-00:47.78] Customer: One phone line. Got you.
[00:47.91-00:59.03] Agent: And ma'am, in this promotion, I can provide you 600 megby of Internet with Wi Fi hotspot and one phone line in only $[MONEY_AMOUNT] per [DURATION].
[00:59.12-01:01.34] Agent: And do you have any TV services?
[01:02.77-01:05.66] Agent: [PERSON_NAME], look into your records.
[01:05.81-01:09.24] Customer: I am a customer of yours already.
[01:09.38-01:12.54] Agent: Yes, ma'am, I know that you'already using [ORGANIZATION].
[01:12.65-01:14.06] Agent: But you know ma'am, I.
[01:14.61-01:18.06] Customer: Sorry, go ahead. Yeah, yeah.
[01:18.13-01:20.73] Agent: But you know ma'am, I'm from [ORGANIZATION] [ORGANIZATION].
[01:20.91-01:25.58] Agent: My only job is just to call our customers and let them know this promotional rate.
[01:25.69-01:27.50] Agent: I'm not from [ORGANIZATION] [ORGANIZATION].
[01:27.65-01:30.99] Agent: Unfortunately, I don't have your information in front of me.
[01:31.12-01:36.22] Agent: That's why I just want to confirm that how many TVS you are using, ma'am?
[01:39.56-01:42.72] Customer: Four. Four ts. And one last thing.
[01:42.77-01:48.47] Agent: For the tvs, are you watching any premium channels or you are watching regular channels?
[01:49.16-01:51.94] Customer: Regular. Regular. Got you.
[01:52.07-02:07.23] Agent: So ma'am, in this promotion, I can provide you four tvs with 65 plus HD channels, one phone line with the same number and 600 megabytes of Internet along with the W FI hotspot.
[02:07.31-02:13.07] Agent: Everything. And your bill going toa be only $[MONEY_AMOUNT] per [DURATION].
[02:13.24-02:16.57] Agent: And it will be logkeged in for the next [DURATION] [DURATION].
[02:17.03-02:19.22] Agent: By the way, how much you are paying currently?
[02:20.72-02:21.46] Customer: No.
[02:22.72-02:24.23] Agent: You don't know? Significant.
[02:24.37-02:26.81] Customer: Insignificant. Why?
[02:29.68-02:31.84] Agent: Do you have an idea how much you are paying?
[02:31.88-02:32.53] Agent: Ma'am,
[02:37.63-02:40.94] Customer: I think I pay you $[MONEY_AMOUNT] [DURATION] [DURATION].
[02:41.44-02:43.57] Agent: You're paying $[MONEY_AMOUNT] [DURATION] [DURATION]?
[02:47.38-02:51.09] Customer: ###m yeah. For [ORGANIZATION] for your four tvs,
[02:53.06-02:55.12] Customer: one phone line and Internet.
[02:57.47-03:01.04] Customer: O that's not possible, ma'am.
[03:02.82-03:04.72] Customer: That's not possible. You are.
[03:05.62-03:09.09] Customer: All you give me is the phone and the Internet.
[03:09.69-03:11.74] Customer: That's all I pay for with you.
[03:11.90-03:17.40] Customer: Now. I used to have your television and it kept breaking.
[03:20.46-03:25.56] Customer: I had the [OCCUPATION] out here more than my son in law.
[03:25.73-03:28.34] Agent: Oh, got you. All right.
[03:28.38-03:29.93] Agent: And ma'am, you are using.
[03:29.99-03:34.73] Agent: That's why I dropped the TV and I dropped your tv.
[03:34.83-03:38.16] Agent: But I maintain the phone and the Internet.
[03:38.30-03:42.91] Agent: Yes, you are only using phone and Internet with [ORGANIZATION].
[03:42.96-03:45.36] Agent: Right? Right. Got you.
[03:45.46-04:07.29] Agent: So ma'am, I will provide you one phone line with unlimited free of cost, local and long distance calling, 35 plus calling feature and 1600 megabyte of Internet with Wi Fi hotspot, everything in only $[MONEY_AMOUNT] per [DURATION] for one phone line and Internet.
[04:08.00-04:10.21] Agent: And only [MONEY_AMOUNT] per [DURATION].
[04:10.32-04:13.84] Agent: And it will be fixed and lockegedd in for the next [DURATION] [DURATION].
[04:13.98-04:15.94] Agent: Like the price will never go up.
[04:16.83-04:19.63] Customer: How about that? That's not worth it.
[04:19.77-04:24.82] Customer: Switch. If I'mnna switch, I'll switch to [ORGANIZATION] or somebody like that.
[04:24.99-04:27.13] Agent: Oh, you want to switch to [ORGANIZATION]?
[04:27.88-04:31.07] Customer: No, I said if I'm going toa switch, that's what I'll do.
[04:31.12-04:35.79] Customer: I'll switch to, you know, a more reasonable provider.
[04:35.94-04:37.71] Agent: I'm not asking you to switch anything.
[04:37.77-04:39.55] Agent: You'already using [ORGANIZATION]. Right?
[04:39.67-04:41.69] Agent: And I'm calling you from [ORGANIZATION].
[04:41.86-04:44.04] Agent: So I'm not asking you to change anything.
[04:44.15-04:47.20] Agent: I'm not asking you to change your number or switch anything.
[04:47.79-04:51.65] Agent: I was just provide you this promotional rate and you're going to be saving some money.
[04:51.70-04:54.52] Agent: Ma'am, that's the reason of this call.
[04:54.99-04:58.66] Agent: You are paying around [MONEY_AMOUNT] for your one line and Internet.
[04:58.78-05:00.88] Agent: And I will provide you the same number.
[05:01.38-05:04.10] Customer: When you say one line, what do you mean by line?
[05:04.20-05:08.83] Customer: Like landline. Yeah, well, I only got one number.
[05:09.18-05:11.68] Customer: Yes, you got only one number, right?
[05:12.77-05:15.30] Agent: And I'm not asking you to change that number.
[05:15.40-05:17.60] Agent: Your number will be remain the same one.
[05:18.01-05:29.66] Agent: And I will provide you a 600 megabytes of Internet and one landline with only MA free of cost, local and long distance calling with 35 plus calling feature.
[05:29.79-05:33.62] Agent: And your bill is going to be dropped down to $[MONEY_AMOUNT] per [DURATION].
[05:34.83-05:41.53] Agent: And you know, you will be getting one free of cost phone, SIM cards like a chip.
[05:41.64-05:46.82] Agent: It will be free of cost cell phone, unlimited texting, calling and Internet.
[05:46.87-05:48.30] Agent: Do you have cell phone?
[05:49.15-05:50.27] Customer: Do I have what?
[05:50.41-05:51.42] Agent: Cell phone.
[05:52.86-05:55.09] Customer: Cell phone. Yeah, I got a cell phone.
[05:55.23-06:02.25] Agent: And in this promotion man, you will be getting one free of cost mobile line like a SIM card.
[06:02.39-06:05.78] Agent: It will be free of cost for the next [DURATION] [DURATION].
[06:05.92-06:13.14] Agent: Unlimited texting, unlimited Internet and unlimited SMS in only [MONEY_AMOUNT] per [DURATION].
[06:13.32-06:18.11] Agent: I will give you one line like landline with the same number.
[06:18.18-06:27.08] Agent: Right? 1600 megabytes of Internet and 1 pre of cost mobile line in only [MONEY_AMOUNT] per [DURATION].
[06:27.25-06:29.06] Agent: Does that sounds good to you?
[06:30.88-06:38.04] Customer: Yeah. But I'm worried about the one phone because maybe I don't understand how that works.
[06:38.22-06:46.52] Agent: Yes, ma'am. Not I have one number but I have many extensions floating around.
[06:46.70-06:48.45] Agent: Yes, I got you, ma'am.
[06:48.95-06:50.74] Agent: Your numbers will never change.
[06:50.79-06:53.55] Agent: Ma'am, your number will remain the same one.
[06:53.61-06:55.56] Agent: I will just put your number.
[06:55.62-06:57.43] Agent: Your number will be remain the same one.
[06:57.57-06:58.88] Agent: Everything will be the same one.
[06:58.92-07:03.88] Agent: I will be providing new WI fi modem free of cost.
[07:04.04-07:08.62] Agent: There is no charges for the equipment, no charges for the installation.
[07:08.95-07:24.27] Agent: In this promotion, everything will be from [ORGANIZATION] side and you will be enjoying 600 megabyte Internet, one landline and one free of cost mobile line like a SIM card in only [MONEY_AMOUNT] per [DURATION].
[07:24.62-07:30.85] Agent: And you know this price will be fixed and locked in for the next [DURATION] [DURATION].
[07:30.99-07:32.95] Agent: The prices will never go up.
[07:33.57-07:35.64] Agent: It's a good deal for you.
[07:35.77-07:37.25] Agent: You will be saving some money.
[07:37.35-07:39.71] Agent: You will be getting some best services.
[07:39.88-07:50.25] Agent: High speed of Internet, best features for the landline and one free of cost mobile line only is it texting, Internet and calling.
[07:50.43-07:51.82] Customer: So what about that?
[07:54.69-07:56.75] Agent: Now with the cell phone
[07:59.49-08:03.24] Customer: it's my son'and he uses track phone.
[08:03.42-08:08.21] Customer: So he biase his the so he has some remaining minutes on that.
[08:09.68-08:14.68] Agent: Well, ma'am, you know this SIM card like a mobile line is free of cost.
[08:14.86-08:16.40] Agent: You can get this free of cost.
[08:16.46-08:18.02] Agent: You don't have to pay for that.
[08:18.15-08:20.04] Agent: If you want, you can use it.
[08:20.12-08:23.86] Agent: If you don't want to use it, you can just get the SIM card.
[08:24.36-08:25.62] Agent: That's free of cost.
[08:25.75-08:31.75] Agent: Right. So I will provide you all these services in only [MONEY_AMOUNT] per [DURATION].
[08:31.83-08:34.46] Agent: And you know, 600 megabytes of Internet.
[08:34.57-08:37.95] Agent: It'the fastest Internet I am giving you, ma'am.
[08:38.49-08:40.16] Agent: So it's pretty good deal for you.
[08:40.26-08:43.87] Agent: You are paying it's $[MONEY_AMOUNT] [DURATION] [DURATION].
[08:44.57-08:47.04] Agent: No, $[MONEY_AMOUNT] per [DURATION].
[08:47.18-08:50.76] Agent: Currently you are paying I think [MONEY_AMOUNT] plus for that.
[08:50.82-08:53.14] Agent: Right? For one landline and.
[08:54.97-09:04.13] Agent: Yes, and I will give you one phone line like landline and Internet and only [MONEY_AMOUNT] per [DURATION] and one pre of cost mobile line.
[09:04.26-09:06.09] Agent: Does that sounds good to you?
[09:06.42-09:12.41] Customer: Yeah. Got you. So ma'am, please give me a quick moment.
[09:12.54-09:20.59] Agent: I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will just give you more information and he will let you know about the procedure.
[09:20.62-09:24.59] Agent: All right? Okay. I do appreciate your precious time.
[09:24.62-09:27.22] Agent: Ma'am, please give me a quick moment.
[09:28.12-09:31.13] Customer: Okay. Bye. [PERSON_NAME],
[09:49.79-09:51.16] Agent: thank you so much for holding.
[09:51.22-09:53.67] Agent: This is [PERSON_NAME], the [OCCUPATION] on the floor.
[09:53.75-09:55.22] Agent: How are you doing today?
[09:55.58-10:12.12] Agent: Good. All right. So you were having conversation with my [OCCUPATION] Regarding the services and he mentioned me that you guys currently have one phone line and Internet connection and you are paying around $[MONEY_AMOUNT] for the services.
[10:13.17-10:24.03] Agent: Yeah. All right. And just to confirm one thing from your side, currently you guys do not have any TV services, right?
[10:24.75-10:31.64] Customer: No, I used to have it, but it kept I had the service la here more than my son in law.
[10:33.23-10:39.21] Agent: All right, so ma'am, right now we have two options available here for you.
[10:39.87-10:54.20] Agent: The first one is that currently if we talk about your residence location, if you know there are two typ accounts a customer can contain on the residence location.
[10:54.77-10:59.39] Agent: The first one is that you already have the regular residence.
[11:00.05-11:04.51] Agent: The second one is that if you are familiar with the [EVENT].
[11:04.58-11:07.72] Agent: If you remember, during the [EVENT] time,
[11:09.17-11:16.38] Agent: the school, colleges and the businesses were closed and all the people were used to use to study and work from home.
[11:16.56-11:20.72] Agent: So at that time we came up with the account for the people.
[11:21.58-11:37.24] Agent: So if we switch you over to that account, you can get the discounts which are available $[MONEY_AMOUNT] deal for the Internet of six [MONEY_AMOUNT] MB s, one Ph9 and one cell phone online completely free for the next [DURATION] [DURATION].
[11:38.34-11:41.24] Agent: So what do you say about this deal?
[11:42.05-11:43.86] Customer: It's good. All right.
[11:43.96-11:47.32] Customer: [PERSON_NAME], I just wonder why you're offering it to me.
[11:47.49-11:49.85] Agent: Because you know, you get $[MONEY_AMOUNT] [DURATION] [DURATION].
[11:49.91-11:52.91] Customer: Why are you losing $[MONEY_AMOUNT] [DURATION] [DURATION]?
[11:53.29-12:08.84] Agent: Let me tell you that thing is that currently you already like used the services for [DURATION] [DURATION] [DURATION] [DURATION] and when you got the account installed, at that time, the person who selld you that account, he already made enough money of that.
[12:09.13-12:11.19] Agent: His commission. I'm talking about the commission.
[12:11.38-12:23.08] Agent: So now if I'LIKE try to put some discounts on your existing account, it will not get you any discount as well and it will not provide me any good as well.
[12:23.82-12:33.77] Agent: Because indirectly I'm dealing with someone's else account and I'm not allowed to get anything out of that along with you cannot get any discounts as well.
[12:33.94-12:42.84] Agent: But on the other hand, if I provide you a discount along with the account on the new one, then you can get the discount as well.
[12:42.96-12:46.34] Agent: And I'm eligible to get the commission out of that as well.
[12:47.63-12:49.98] Agent: Okay. That's the only difference.
[12:50.63-12:53.26] Agent: Okay, but you're getting a discount as well.
[12:53.31-12:57.79] Agent: You're saving [MONEY_AMOUNT] [MONEY_AMOUNT] along with that, you're getting one cell phone line for you as well.
[12:57.96-13:03.67] Agent: So if you talk about completely, you are saving $[MONEY_AMOUNT] for the cell phone line as well.
[13:06.01-13:09.00] Agent: So in total it's around [MONEY_AMOUNT] do to $[MONEY_AMOUNT] [DURATION] [DURATION].
[13:12.93-13:17.12] Customer: I don't know where you're getting there from because I get better quotes than that.
[13:19.70-13:23.43] Agent: You're saying that you already got a better quote than $[MONEY_AMOUNT]?
[13:24.22-13:25.60] Customer: No, I'm see
[13:26.88-13:31.00] Customer: that what you just said was not.
[13:31.12-13:34.25] Customer: It wasn't app. Appliciable to what I m.
[13:37.32-13:43.65] Agent: Let me repeat you that I'm saying is that currently you have.
[13:44.84-13:49.98] Agent: There are two types of accounts that are available on the residence.
[13:50.51-13:53.71] Agent: One you already have the regular residence.
[13:53.89-13:58.77] Agent: The other one is called small office home office free financance account.
[13:59.67-14:03.70] Agent: On both of the accounts we have different pricings.
[14:04.43-14:10.96] Agent: So on the current one you are paying $[MONEY_AMOUNT] just for the Internet and for the phone line.
[14:11.12-14:18.86] Agent: But on the other account, same service is available in $[MONEY_AMOUNT] deal along with one cell phone online as well.
[14:19.64-14:22.50] Agent: And that account is counting as a new one.
[14:25.37-14:26.18] Customer: Okay,
[14:27.73-14:29.33] Customer: you got that? Yeah.
[14:29.37-14:38.95] Agent: Okay. All right. So if that is something you want to go with, I can start submitting the order and get this job done for you.
[14:39.28-14:42.30] Agent: Okay. All right, just allow me a moment.
[14:43.04-14:45.86] Agent: Right. I'SPEAKING with [PERSON_NAME] [PERSON_NAME].
[14:45.89-14:48.20] Agent: Right, Right. All right.
[14:48.24-14:50.55] Agent: Just a moment. You did that very well.
[14:50.65-14:52.89] Agent: Most people kill the last name.
[14:54.32-14:56.48] Agent: They put too many syllables in it.
[14:56.51-14:57.35] Agent: They put too many.
[14:57.41-14:58.29] Agent: I don't know.
[15:00.96-15:04.70] Agent: You'one of the first ones that knows how to say it.
[15:05.03-15:05.98] Agent: I got.
[15:08.75-15:13.46] Agent: All right, so just allow me a moment so I can open up my portal and get this job done for you.
[15:15.38-15:22.09] Agent: And the address I have, that is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[15:22.26-15:24.85] Agent: Yes. All right, just a moment.
[15:47.52-15:48.42] Agent: All right.
[15:53.25-15:57.52] Agent: And ma'am, just to confir for the best contact number.
[15:57.68-16:03.82] Agent: [PHONE_NUMBER]. This is the best contact number for you.
[16:03.97-16:04.75] Customer: Yeah.
[16:05.96-16:12.10] Customer: Now when you say one line, I can still use all my extensions, right?
[16:12.51-16:14.25] Agent: How many extensions do you have?
[16:16.36-16:17.93] Customer: When I got a count them,
[16:19.88-16:21.50] Customer: how many phones sets you have?
[16:21.67-16:23.47] Customer: Wait a minute. I don't know.
[16:23.49-16:24.58] Customer: I got two sets.
[16:24.71-16:30.70] Agent: Wait, hold on. You have two sets, then you have to extend one extension only.
[16:31.73-16:33.60] Agent: But extensions are free.
[16:33.78-16:39.14] Agent: So like if you had 2, 3, 4, 5, 6, you will not be charged for that.
[16:39.80-16:42.57] Customer: Okay, that's what I worried about.
[16:42.64-16:49.21] Customer: Yeah. So one line is sufficient and then I can do it everywhere want with that one line, Right?
[16:49.37-17:04.53] Agent: Exact. Exactly. So basically when the [OCCUPATION] are coming at the location and they're doing the installation, if you want to include any extensions, you can let them know and they will activate all the sets with those extensions.
[17:06.42-17:08.81] Customer: I move those extensions around.
[17:12.31-17:14.88] Agent: You have like how many phones set you have right now?
[17:16.11-17:17.24] Customer: That was Count.
[17:21.55-17:23.55] Customer: Four, five,
[17:26.45-17:27.19] Customer: six.
[17:29.29-17:31.75] Agent: You have approximately six phone sets.
[17:32.09-17:37.93] Agent: Yeah. All right. And whenever someone calls you, all the phone sets ring at the same time.
[17:37.97-17:40.92] Agent: Right? Right. All right, I got that.
[17:41.01-17:41.89] Agent: So don't worry about that.
[17:41.91-17:46.67] Agent: That is called caller hunting feature that is available in your services.
[17:46.82-17:49.27] Agent: So you will receive everything the same.
[17:49.45-17:50.62] Agent: They will do that.
[17:51.08-17:55.47] Agent: Okay. Allgh. But the thing is that as it will be a different.
[17:55.57-17:57.89] Agent: A new account so you will receive a new equipment.
[17:57.92-17:59.84] Agent: All right. So don't worry about that.
[18:00.02-18:02.34] Agent: If the [OCCUPATION] change your modem.
[18:03.39-18:11.99] Agent: Yeah. All right. And just one more minute and can I have your email where I can send you everything [TIME] [TIME] written form so you can have.
[18:12.17-18:13.58] Customer: I don't use the email.
[18:13.67-18:15.98] Agent: No. Oh, don't worry.
[18:16.08-18:17.67] Agent: Let me put that now.
[18:17.74-18:18.36] Customer: Email
[18:27.69-18:31.63] Agent: and let me see what are the dates available?
[18:34.93-18:42.08] Agent: So the earliest we have available at the location that is Friday next [DURATION].
[18:42.17-18:44.69] Agent: That is [DATE] [DATE].
[18:44.80-18:47.75] Agent: Are you available on Friday next [DURATION]?
[18:47.93-19:00.89] Agent: Yeah, we have time sl from [TIME] [TIME] [TIME] [TIME] [TIME] till [TIME] so can you suggest me any good time between that so I can select that for you?
[19:02.56-19:04.88] Agent: How about [TIME] [TIME] [TIME] [TIME]?
[19:05.04-19:07.21] Agent: [TIME]. Just a moment.
[19:16.65-19:18.12] Agent: Friday next [DURATION],
[19:20.41-19:23.71] Agent: [DATE] [DATE], right? Yes, [DATE_INTERVAL].
[19:24.10-19:30.82] Agent: All right. And one more thing for the billing names, I can put that under [PERSON_NAME], [PERSON_NAME].
[19:30.88-19:34.08] Agent: Right, right. Perfect, Perfect.
[19:34.13-19:38.26] Agent: Just mom one. So your order is all submitted.
[19:38.44-19:45.69] Agent: It's pered for the confirmation once the order gets approved, everything.
[19:45.78-19:46.52] Agent: I will
[19:48.17-19:50.63] Agent: set this order up for the installation.
[19:50.82-19:54.13] Agent: And before the [DURATION] [DURATION], [DURATION] [DURATION] before the installation.
[19:54.27-19:59.01] Agent: I will call you back one more time and we will give you a heads up for the installation.
[19:59.11-20:01.63] Agent: All right? Okay. Allgh.
[20:01.69-20:04.54] Agent: Perfect. So that's all done from our outside.
[20:04.60-20:07.68] Agent: So before I let you go, do you have any questions?
[20:08.22-20:11.96] Customer: Noay. You said your name was [PERSON_NAME], right?
[20:12.07-20:15.29] Customer: [PERSON_NAME] [PERSON_NAME]. Yeah, my son.
[20:15.66-20:18.68] Customer: My son. That was my son's name then.
[20:18.75-20:21.20] Customer: Well, you said that was.
[20:25.18-20:26.70] Customer: That's why I talked to you.
[20:26.76-20:29.05] Customer: Because usually I hang up on people.
[20:29.18-20:32.10] Customer: I'm crabby. I got that.
[20:32.16-20:33.61] Agent: So where is he now?
[20:34.07-20:35.62] Agent: Is he staying with you?
[20:35.80-20:38.31] Customer: No, he died. I really.
[20:38.37-20:40.24] Agent: I really apologize for your loss.
[20:40.98-20:42.79] Customer: Was like when you said bu.
[20:42.87-20:45.87] Customer: I was getting a bit of a idea about that.
[20:45.94-20:48.51] Customer: But don't ride a motorcycle.
[20:48.57-20:50.16] Customer: That's all I'm going toa tell you.
[20:53.11-20:55.98] Customer: You I really do avoid motorcycles.
[20:56.18-20:58.45] Customer: You do? Yeah, I really do.
[20:58.59-21:01.75] Customer: I'm not kind of a person with the motorbikes.
[21:01.94-21:09.78] Customer: Yeah, yeah. But I hope wherever he is right now, he might have the best life in doct life.
[21:09.82-21:12.78] Customer: O he's writing his [MEDICAL_CONDITION] all over, hen.
[21:12.86-21:14.99] Agent: Come on. Yeah. All right.
[21:15.41-21:19.08] Agent: That's all. So is there anything else, ma'am?
[21:19.25-21:21.08] Customer: No, that's it. All right.
[21:21.13-21:26.48] Agent: Perfect man Am. So will give you a call back again before the installation.
[21:26.54-21:29.42] Agent: Then'll make sure that everything goes good for you.
[21:29.47-21:32.04] Agent: All right, ma'am? Okay, thank you.
[21:32.08-21:34.26] Agent: All perfect. Take care of yourself.
[21:34.71-21:35.75] Customer: Okay, bye.","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Good. It sounds great. Actually, this call is regarding your Internet phone lines and TV services. So may I speak with a person in charge please? That's me. Wait. Actually ma'am, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up to a huge margin. And you can save a lot ","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Good. It sounds great. Actually, this call is regarding your Internet phone lines and TV services. So may I speak with a person in charge please? That's me. Wait. Actually ma'am, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up to a huge margin. And you can save a lot of money every [DURATION]. So may I know how many phone lines you are using, Ma'am? One phone line. Got you. And ma'am, in this promotion, I can provide you 600 megby of Internet with Wi Fi hotspot and one phone line in only $[MONEY_AMOUNT] per [DURATION]. And do you have any TV services? [PERSON_NAME], look into your records. I am a customer of yours already. Yes, ma'am, I know that you'already using [ORGANIZATION]. But you know ma'am, I. Sorry, go ahead. Yeah, yeah. But you know ma'am, I'm from [ORGANIZATION] [ORGANIZATION]. My only job is just to call our customers and let them know this promotional rate. I'm not from [ORGANIZATION] [ORGANIZATION]. Unfortunately, I don't have your information in front of me. That's why I just want to confirm that how many TVS you are using, ma'am? Four. Four ts. And one last thing. For the tvs, are you watching any premium channels or you are watching regular channels? Regular. Regular. Got you. So ma'am, in this promotion, I can provide you four tvs with 65 plus HD channels, one phone line with the same number and 600 megabytes of Internet along with the W FI hotspot. Everything. And your bill going toa be only $[MONEY_AMOUNT] per [DURATION]. And it will be logkeged in for the next [DURATION] [DURATION]. By the way, how much you are paying currently? No. You don't know? Significant. Insignificant. Why? Do you have an idea how much you are paying? Ma'am, I think I pay you $[MONEY_AMOUNT] [DURATION] [DURATION]. You're paying $[MONEY_AMOUNT] [DURATION] [DURATION]? ###m yeah. For [ORGANIZATION] for your four tvs, one phone line and Internet. O that's not possible, ma'am. That's not possible. You are. All you give me is the phone and the Internet. That's all I pay for with you. Now. I used to have your television and it kept breaking. I had the [OCCUPATION] out here more than my son in law. Oh, got you. All right. And ma'am, you are using. That's why I dropped the TV and I dropped your tv. But I maintain the phone and the Internet. Yes, you are only using phone and Internet with [ORGANIZATION]. Right? Right. Got you. So ma'am, I will provide you one phone line with unlimited free of cost, local and long distance calling, 35 plus calling feature and 1600 megabyte of Internet with Wi Fi hotspot, everything in only $[MONEY_AMOUNT] per [DURATION] for one phone line and Internet. And only [MONEY_AMOUNT] per [DURATION]. And it will be fixed and lockegedd in for the next [DURATION] [DURATION]. Like the price will never go up. How about that? That's not worth it. Switch. If I'mnna switch, I'll switch to [ORGANIZATION] or somebody like that. Oh, you want to switch to [ORGANIZATION]? No, I said if I'm going toa switch, that's what I'll do. I'll switch to, you know, a more reasonable provider. I'm not asking you to switch anything. You'already using [ORGANIZATION]. Right? And I'm calling you from [ORGANIZATION]. So I'm not asking you to change anything. I'm not asking you to change your number or switch anything. I was just provide you this promotional rate and you're going to be saving some money. Ma'am, that's the reason of this call. You are paying around [MONEY_AMOUNT] for your one line and Internet. And I will provide you the same number. When you say one line, what do you mean by line? Like landline. Yeah, well, I only got one number. Yes, you got only one number, right? And I'm not asking you to change that number. Your number will be remain the same one. And I will provide you a 600 megabytes of Internet and one landline with only MA free of cost, local and long distance calling with 35 plus calling feature. And your bill is going to be dropped down to $[MONEY_AMOUNT] per [DURATION]. And you know, you will be getting one free of cost phone, SIM cards like a chip. It will be free of cost cell phone, unlimited texting, calling and Internet. Do you have cell phone? Do I have what? Cell phone. Cell phone. Yeah, I got a cell phone. And in this promotion man, you will be getting one free of cost mobile line like a SIM card. It will be free of cost for the next [DURATION] [DURATION]. Unlimited texting, unlimited Internet and unlimited SMS in only [MONEY_AMOUNT] per [DURATION]. I will give you one line like landline with the same number. Right? 1600 megabytes of Internet and 1 pre of cost mobile line in only [MONEY_AMOUNT] per [DURATION]. Does that sounds good to you? Yeah. But I'm worried about the one phone because maybe I don't understand how that works. Yes, ma'am. Not I have one number but I have many extensions floating around. Yes, I got you, ma'am. Your numbers will never change. Ma'am, your number will remain the same one. I will just put your number. Your number will be remain the same one. Everything will be the same one. I will be providing new WI fi modem free of cost. There is no charges for the equipment, no charges for the installation. In this promotion, everything will be from [ORGANIZATION] side and you will be enjoying 600 megabyte Internet, one landline and one free of cost mobile line like a SIM card in only [MONEY_AMOUNT] per [DURATION]. And you know this price will be fixed and locked in for the next [DURATION] [DURATION]. The prices will never go up. It's a good deal for you. You will be saving some money. You will be getting some best services. High speed of Internet, best features for the landline and one free of cost mobile line only is it texting, Internet and calling. So what about that? Now with the cell phone it's my son'and he uses track phone. So he biase his the so he has some remaining minutes on that. Well, ma'am, you know this SIM card like a mobile line is free of cost. You can get this free of cost. You don't have to pay for that. If you want, you can use it. If you don't want to use it, you can just get the SIM card. That's free of cost. Right. So I will provide you all these services in only [MONEY_AMOUNT] per [DURATION]. And you know, 600 megabytes of Internet. It'the fastest Internet I am giving you, ma'am. So it's pretty good deal for you. You are paying it's $[MONEY_AMOUNT] [DURATION] [DURATION]. No, $[MONEY_AMOUNT] per [DURATION]. Currently you are paying I think [MONEY_AMOUNT] plus for that. Right? For one landline and. Yes, and I will give you one phone line like landline and Internet and only [MONEY_AMOUNT] per [DURATION] and one pre of cost mobile line. Does that sounds good to you? Yeah. Got you. So ma'am, please give me a quick moment. I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will just give you more information and he will let you know about the procedure. All right? Okay. I do appreciate your precious time. Ma'am, please give me a quick moment. Okay. Bye. [PERSON_NAME], thank you so much for holding. This is [PERSON_NAME], the [OCCUPATION] on the floor. How are you doing today? Good. All right. So you were having conversation with my [OCCUPATION] Regarding the services and he mentioned me that you guys currently have one phone line and Internet connection and you are paying around $[MONEY_AMOUNT] for the services. Yeah. All right. And just to confirm one thing from your side, currently you guys do not have any TV services, right? No, I used to have it, but it kept I had the service la here more than my son in law. All right, so ma'am, right now we have two options available here for you. The first one is that currently if we talk about your residence location, if you know there are two typ accounts a customer can contain on the residence location. The first one is that you already have the regular residence. The second one is that if you are familiar with the [EVENT]. If you remember, during the [EVENT] time, the school, colleges and the businesses were closed and all the people were used to use to study and work from home. So at that time we came up with the account for the people. So if we switch you over to that account, you can get the discounts which are available $[MONEY_AMOUNT] deal for the Internet of six [MONEY_AMOUNT] MB s, one Ph9 and one cell phone online completely free for the next [DURATION] [DURATION]. So what do you say about this deal? It's good. All right. [PERSON_NAME], I just wonder why you're offering it to me. Because you know, you get $[MONEY_AMOUNT] [DURATION] [DURATION]. Why are you losing $[MONEY_AMOUNT] [DURATION] [DURATION]? Let me tell you that thing is that currently you already like used the services for [DURATION] [DURATION] [DURATION] [DURATION] and when you got the account installed, at that time, the person who selld you that account, he already made enough money of that. His commission. I'm talking about the commission. So now if I'LIKE try to put some discounts on your existing account, it will not get you any discount as well and it will not provide me any good as well. Because indirectly I'm dealing with someone's else account and I'm not allowed to get anything out of that along with you cannot get any discounts as well. But on the other hand, if I provide you a discount along with the account on the new one, then you can get the discount as well. And I'm eligible to get the commission out of that as well. Okay. That's the only difference. Okay, but you're getting a discount as well. You're saving [MONEY_AMOUNT] [MONEY_AMOUNT] along with that, you're getting one cell phone line for you as well. So if you talk about completely, you are saving $[MONEY_AMOUNT] for the cell phone line as well. So in total it's around [MONEY_AMOUNT] do to $[MONEY_AMOUNT] [DURATION] [DURATION]. I don't know where you're getting there from because I get better quotes than that. You're saying that you already got a better quote than $[MONEY_AMOUNT]? No, I'm see that what you just said was not. It wasn't app. Appliciable to what I m. Let me repeat you that I'm saying is that currently you have. There are two types of accounts that are available on the residence. One you already have the regular residence. The other one is called small office home office free financance account. On both of the accounts we have different pricings. So on the current one you are paying $[MONEY_AMOUNT] just for the Internet and for the phone line. But on the other account, same service is available in $[MONEY_AMOUNT] deal along with one cell phone online as well. And that account is counting as a new one. Okay, you got that? Yeah. Okay. All right. So if that is something you want to go with, I can start submitting the order and get this job done for you. Okay. All right, just allow me a moment. Right. I'SPEAKING with [PERSON_NAME] [PERSON_NAME]. Right, Right. All right. Just a moment. You did that very well. Most people kill the last name. They put too many syllables in it. They put too many. I don't know. You'one of the first ones that knows how to say it. I got. All right, so just allow me a moment so I can open up my portal and get this job done for you. And the address I have, that is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Yes. All right, just a moment. All right. And ma'am, just to confir for the best contact number. [PHONE_NUMBER]. This is the best contact number for you. Yeah. Now when you say one line, I can still use all my extensions, right? How many extensions do you have? When I got a count them, how many phones sets you have? Wait a minute. I don't know. I got two sets. Wait, hold on. You have two sets, then you have to extend one extension only. But extensions are free. So like if you had 2, 3, 4, 5, 6, you will not be charged for that. Okay, that's what I worried about. Yeah. So one line is sufficient and then I can do it everywhere want with that one line, Right? Exact. Exactly. So basically when the [OCCUPATION] are coming at the location and they're doing the installation, if you want to include any extensions, you can let them know and they will activate all the sets with those extensions. I move those extensions around. You have like how many phones set you have right now? That was Count. Four, five, six. You have approximately six phone sets. Yeah. All right. And whenever someone calls you, all the phone sets ring at the same time. Right? Right. All right, I got that. So don't worry about that. That is called caller hunting feature that is available in your services. So you will receive everything the same. They will do that. Okay. Allgh. But the thing is that as it will be a different. A new account so you will receive a new equipment. All right. So don't worry about that. If the [OCCUPATION] change your modem. Yeah. All right. And just one more minute and can I have your email where I can send you everything [TIME] [TIME] written form so you can have. I don't use the email. No. Oh, don't worry. Let me put that now. Email and let me see what are the dates available? So the earliest we have available at the location that is Friday next [DURATION]. That is [DATE] [DATE]. Are you available on Friday next [DURATION]? Yeah, we have time sl from [TIME] [TIME] [TIME] [TIME] [TIME] till [TIME] so can you suggest me any good time between that so I can select that for you? How about [TIME] [TIME] [TIME] [TIME]? [TIME]. Just a moment. Friday next [DURATION], [DATE] [DATE], right? Yes, [DATE_INTERVAL]. All right. And one more thing for the billing names, I can put that under [PERSON_NAME], [PERSON_NAME]. Right, right. Perfect, Perfect. Just mom one. So your order is all submitted. It's pered for the confirmation once the order gets approved, everything. I will set this order up for the installation. And before the [DURATION] [DURATION], [DURATION] [DURATION] before the installation. I will call you back one more time and we will give you a heads up for the installation. All right? Okay. Allgh. Perfect. So that's all done from our outside. So before I let you go, do you have any questions? Noay. You said your name was [PERSON_NAME], right? [PERSON_NAME] [PERSON_NAME]. Yeah, my son. My son. That was my son's name then. Well, you said that was. That's why I talked to you. Because usually I hang up on people. I'm crabby. I got that. So where is he now? Is he staying with you? No, he died. I really. I really apologize for your loss. Was like when you said bu. I was getting a bit of a idea about that. But don't ride a motorcycle. That's all I'm going toa tell you. You I really do avoid motorcycles. You do? Yeah, I really do. I'm not kind of a person with the motorbikes. Yeah, yeah. But I hope wherever he is right now, he might have the best life in doct life. O he's writing his [MEDICAL_CONDITION] all over, hen. Come on. Yeah. All right. That's all. So is there anything else, ma'am? No, that's it. All right. Perfect man Am. So will give you a call back again before the installation. Then'll make sure that everything goes good for you. All right, ma'am? Okay, thank you. All perfect. Take care of yourself. Okay, bye."
233,163,11,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/11_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.8987189,0.8987188981515041,1300.0,2759,2759,2.1223076923076922,135,12,"[DATE], [DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.91,274,193,73,0,8,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.34-00:04.76] Agent: Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION].
[00:04.81-00:06.16] Agent: How are you doing today?
[00:06.66-00:09.29] Agent: Good. It sounds great.
[00:09.43-00:14.02] Agent: Actually, this call is regarding your Internet phone lines and TV services.
[00:14.12-00:16.88] Agent: So may I speak with a person in charge please?
[00:17.98-00:26.99] Customer: That's me. Wait. Actually ma'am, the only reason of this call is just to let you know that we are running promotion at this location.
[00:27.17-00:32.25] Agent: And that's why we are providing up to 35% discounted rate.
[00:32.42-00:35.98] Agent: Now you can lower your bill up to a huge margin.
[00:36.08-00:39.36] Agent: And you can save a lot of money every [DURATION].
[00:39.55-00:43.01] Agent: So may I know how many phone lines you are using, Ma'am?
[00:46.15-00:47.78] Customer: One phone line. Got you.
[00:47.91-00:59.03] Agent: And ma'am, in this promotion, I can provide you 600 megby of Internet with Wi Fi hotspot and one phone line in only $[MONEY_AMOUNT] per [DURATION].
[00:59.12-01:01.34] Agent: And do you have any TV services?
[01:02.77-01:05.66] Agent: [PERSON_NAME], look into your records.
[01:05.81-01:09.24] Customer: I am a customer of yours already.
[01:09.38-01:12.54] Agent: Yes, ma'am, I know that you'already using [ORGANIZATION].
[01:12.65-01:14.06] Agent: But you know ma'am, I.
[01:14.61-01:18.06] Customer: Sorry, go ahead. Yeah, yeah.
[01:18.13-01:20.73] Agent: But you know ma'am, I'm from [ORGANIZATION] [ORGANIZATION].
[01:20.91-01:25.58] Agent: My only job is just to call our customers and let them know this promotional rate.
[01:25.69-01:27.50] Agent: I'm not from [ORGANIZATION] [ORGANIZATION].
[01:27.65-01:30.99] Agent: Unfortunately, I don't have your information in front of me.
[01:31.12-01:36.22] Agent: That's why I just want to confirm that how many TVS you are using, ma'am?
[01:39.56-01:42.72] Customer: Four. Four ts. And one last thing.
[01:42.77-01:48.47] Agent: For the tvs, are you watching any premium channels or you are watching regular channels?
[01:49.16-01:51.94] Customer: Regular. Regular. Got you.
[01:52.07-02:07.23] Agent: So ma'am, in this promotion, I can provide you four tvs with 65 plus HD channels, one phone line with the same number and 600 megabytes of Internet along with the W FI hotspot.
[02:07.31-02:13.07] Agent: Everything. And your bill going toa be only $[MONEY_AMOUNT] per [DURATION].
[02:13.24-02:16.57] Agent: And it will be logkeged in for the next [DURATION] [DURATION].
[02:17.03-02:19.22] Agent: By the way, how much you are paying currently?
[02:20.72-02:21.46] Customer: No.
[02:22.72-02:24.23] Customer: You don't know? Significant.
[02:24.37-02:26.81] Customer: Insignificant. Why?
[02:29.68-02:31.84] Agent: Do you have an idea how much you are paying?
[02:31.88-02:32.53] Agent: Ma'am,
[02:37.63-02:40.94] Customer: I think I pay you $[MONEY_AMOUNT] [DURATION] [DURATION].
[02:41.44-02:43.57] Agent: You're paying $[MONEY_AMOUNT] [DURATION] [DURATION]?
[02:47.38-02:51.09] Agent: ###m yeah. For [ORGANIZATION] for your four tvs,
[02:53.06-02:55.12] Agent: one phone line and Internet.
[02:57.47-03:01.04] Customer: O that's not possible, ma'am.
[03:02.82-03:04.72] Customer: That's not possible. You are.
[03:05.62-03:09.09] Customer: All you give me is the phone and the Internet.
[03:09.69-03:11.74] Customer: That's all I pay for with you.
[03:11.90-03:17.40] Customer: Now. I used to have your television and it kept breaking.
[03:20.46-03:25.56] Customer: I had the [OCCUPATION] out here more than my son in law.
[03:25.73-03:28.34] Agent: Oh, got you. All right.
[03:28.38-03:29.93] Agent: And ma'am, you are using.
[03:29.99-03:34.73] Agent: That's why I dropped the TV and I dropped your tv.
[03:34.83-03:38.16] Agent: But I maintain the phone and the Internet.
[03:38.30-03:42.91] Agent: Yes, you are only using phone and Internet with [ORGANIZATION].
[03:42.96-03:45.36] Agent: Right? Right. Got you.
[03:45.46-04:07.29] Agent: So ma'am, I will provide you one phone line with unlimited free of cost, local and long distance calling, 35 plus calling feature and 1600 megabyte of Internet with Wi Fi hotspot, everything in only $[MONEY_AMOUNT] per [DURATION] for one phone line and Internet.
[04:08.00-04:10.21] Agent: And only [MONEY_AMOUNT] per [DURATION].
[04:10.32-04:13.84] Agent: And it will be fixed and lockegedd in for the next [DURATION] [DURATION].
[04:13.98-04:15.94] Agent: Like the price will never go up.
[04:16.83-04:19.63] Customer: How about that? That's not worth it.
[04:19.77-04:24.82] Customer: Switch. If I'mnna switch, I'll switch to [ORGANIZATION] or somebody like that.
[04:24.99-04:27.13] Agent: Oh, you want to switch to [ORGANIZATION]?
[04:27.88-04:31.07] Customer: No, I said if I'm going toa switch, that's what I'll do.
[04:31.12-04:35.79] Customer: I'll switch to, you know, a more reasonable provider.
[04:35.94-04:37.71] Agent: I'm not asking you to switch anything.
[04:37.77-04:39.55] Agent: You'already using [ORGANIZATION]. Right?
[04:39.67-04:41.69] Agent: And I'm calling you from [ORGANIZATION].
[04:41.86-04:44.04] Agent: So I'm not asking you to change anything.
[04:44.15-04:47.20] Agent: I'm not asking you to change your number or switch anything.
[04:47.79-04:51.65] Agent: I was just provide you this promotional rate and you're going to be saving some money.
[04:51.70-04:54.52] Agent: Ma'am, that's the reason of this call.
[04:54.99-04:58.66] Agent: You are paying around [MONEY_AMOUNT] for your one line and Internet.
[04:58.78-05:00.88] Agent: And I will provide you the same number.
[05:01.38-05:04.10] Customer: When you say one line, what do you mean by line?
[05:04.20-05:08.83] Customer: Like landline. Yeah, well, I only got one number.
[05:09.18-05:11.68] Agent: Yes, you got only one number, right?
[05:12.77-05:15.30] Agent: And I'm not asking you to change that number.
[05:15.40-05:17.60] Agent: Your number will be remain the same one.
[05:18.01-05:29.66] Agent: And I will provide you a 600 megabytes of Internet and one landline with only MA free of cost, local and long distance calling with 35 plus calling feature.
[05:29.79-05:33.62] Agent: And your bill is going to be dropped down to $[MONEY_AMOUNT] per [DURATION].
[05:34.83-05:41.53] Agent: And you know, you will be getting one free of cost phone, SIM cards like a chip.
[05:41.64-05:46.82] Agent: It will be free of cost cell phone, unlimited texting, calling and Internet.
[05:46.87-05:48.30] Agent: Do you have cell phone?
[05:49.15-05:50.27] Customer: Do I have what?
[05:50.41-05:51.42] Agent: Cell phone.
[05:52.86-05:55.09] Customer: Cell phone. Yeah, I got a cell phone.
[05:55.23-06:02.25] Agent: And in this promotion man, you will be getting one free of cost mobile line like a SIM card.
[06:02.39-06:05.78] Agent: It will be free of cost for the next [DURATION] [DURATION].
[06:05.92-06:13.14] Agent: Unlimited texting, unlimited Internet and unlimited SMS in only [MONEY_AMOUNT] per [DURATION].
[06:13.32-06:18.11] Agent: I will give you one line like landline with the same number.
[06:18.18-06:27.08] Agent: Right? 1600 megabytes of Internet and 1 pre of cost mobile line in only [MONEY_AMOUNT] per [DURATION].
[06:27.25-06:29.06] Agent: Does that sounds good to you?
[06:30.88-06:38.04] Customer: Yeah. But I'm worried about the one phone because maybe I don't understand how that works.
[06:38.22-06:46.52] Customer: Yes, ma'am. Not I have one number but I have many extensions floating around.
[06:46.70-06:48.45] Agent: Yes, I got you, ma'am.
[06:48.95-06:50.74] Agent: Your numbers will never change.
[06:50.79-06:53.55] Agent: Ma'am, your number will remain the same one.
[06:53.61-06:55.56] Agent: I will just put your number.
[06:55.62-06:57.43] Agent: Your number will be remain the same one.
[06:57.57-06:58.88] Agent: Everything will be the same one.
[06:58.92-07:03.88] Agent: I will be providing new WI fi modem free of cost.
[07:04.04-07:08.62] Agent: There is no charges for the equipment, no charges for the installation.
[07:08.95-07:24.27] Agent: In this promotion, everything will be from [ORGANIZATION] side and you will be enjoying 600 megabyte Internet, one landline and one free of cost mobile line like a SIM card in only [MONEY_AMOUNT] per [DURATION].
[07:24.62-07:30.85] Agent: And you know this price will be fixed and locked in for the next [DURATION] [DURATION].
[07:30.99-07:32.95] Agent: The prices will never go up.
[07:33.57-07:35.64] Agent: It's a good deal for you.
[07:35.77-07:37.25] Agent: You will be saving some money.
[07:37.35-07:39.71] Agent: You will be getting some best services.
[07:39.88-07:50.25] Agent: High speed of Internet, best features for the landline and one free of cost mobile line only is it texting, Internet and calling.
[07:50.43-07:51.82] Customer: So what about that?
[07:54.69-07:56.75] Agent: Now with the cell phone
[07:59.49-08:03.24] Customer: it's my son'and he uses track phone.
[08:03.42-08:08.21] Customer: So he biase his the so he has some remaining minutes on that.
[08:09.68-08:14.68] Agent: Well, ma'am, you know this SIM card like a mobile line is free of cost.
[08:14.86-08:16.40] Agent: You can get this free of cost.
[08:16.46-08:18.02] Agent: You don't have to pay for that.
[08:18.15-08:20.04] Agent: If you want, you can use it.
[08:20.12-08:23.86] Agent: If you don't want to use it, you can just get the SIM card.
[08:24.36-08:25.62] Agent: That's free of cost.
[08:25.75-08:31.75] Agent: Right. So I will provide you all these services in only [MONEY_AMOUNT] per [DURATION].
[08:31.83-08:34.46] Agent: And you know, 600 megabytes of Internet.
[08:34.57-08:37.95] Agent: It'the fastest Internet I am giving you, ma'am.
[08:38.49-08:40.16] Agent: So it's pretty good deal for you.
[08:40.26-08:43.87] Agent: You are paying it's $[MONEY_AMOUNT] [DURATION] [DURATION].
[08:44.57-08:47.04] Agent: No, $[MONEY_AMOUNT] per [DURATION].
[08:47.18-08:50.76] Agent: Currently you are paying I think [MONEY_AMOUNT] plus for that.
[08:50.82-08:53.14] Agent: Right? For one landline and.
[08:54.97-09:04.13] Agent: Yes, and I will give you one phone line like landline and Internet and only [MONEY_AMOUNT] per [DURATION] and one pre of cost mobile line.
[09:04.26-09:06.09] Agent: Does that sounds good to you?
[09:06.42-09:12.41] Customer: Yeah. Got you. So ma'am, please give me a quick moment.
[09:12.54-09:20.59] Agent: I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will just give you more information and he will let you know about the procedure.
[09:20.62-09:24.59] Agent: All right? Okay. I do appreciate your precious time.
[09:24.62-09:27.22] Agent: Ma'am, please give me a quick moment.
[09:28.12-09:31.13] Agent: Okay. Bye. [PERSON_NAME],
[09:49.79-09:51.16] Agent: thank you so much for holding.
[09:51.22-09:53.67] Agent: This is [PERSON_NAME], the [OCCUPATION] on the floor.
[09:53.75-09:55.22] Agent: How are you doing today?
[09:55.58-10:12.12] Agent: Good. All right. So you were having conversation with my [OCCUPATION] Regarding the services and he mentioned me that you guys currently have one phone line and Internet connection and you are paying around $[MONEY_AMOUNT] for the services.
[10:13.17-10:24.03] Agent: Yeah. All right. And just to confirm one thing from your side, currently you guys do not have any TV services, right?
[10:24.75-10:31.64] Customer: No, I used to have it, but it kept I had the service la here more than my son in law.
[10:33.23-10:39.21] Agent: All right, so ma'am, right now we have two options available here for you.
[10:39.87-10:54.20] Agent: The first one is that currently if we talk about your residence location, if you know there are two typ accounts a customer can contain on the residence location.
[10:54.77-10:59.39] Agent: The first one is that you already have the regular residence.
[11:00.05-11:04.51] Agent: The second one is that if you are familiar with the [EVENT].
[11:04.58-11:07.72] Agent: If you remember, during the [EVENT] time,
[11:09.17-11:16.38] Agent: the school, colleges and the businesses were closed and all the people were used to use to study and work from home.
[11:16.56-11:20.72] Agent: So at that time we came up with the account for the people.
[11:21.58-11:37.24] Agent: So if we switch you over to that account, you can get the discounts which are available $[MONEY_AMOUNT] deal for the Internet of six [MONEY_AMOUNT] MB s, one Ph9 and one cell phone online completely free for the next [DURATION] [DURATION].
[11:38.34-11:41.24] Agent: So what do you say about this deal?
[11:42.05-11:43.86] Customer: It's good. All right.
[11:43.96-11:47.32] Customer: [PERSON_NAME], I just wonder why you're offering it to me.
[11:47.49-11:49.85] Agent: Because you know, you get $[MONEY_AMOUNT] [DURATION] [DURATION].
[11:49.91-11:52.91] Customer: Why are you losing $[MONEY_AMOUNT] [DURATION] [DURATION]?
[11:53.29-12:08.84] Agent: Let me tell you that thing is that currently you already like used the services for [DURATION] [DURATION] [DURATION] [DURATION] and when you got the account installed, at that time, the person who selld you that account, he already made enough money of that.
[12:09.13-12:11.19] Agent: His commission. I'm talking about the commission.
[12:11.38-12:23.08] Agent: So now if I'LIKE try to put some discounts on your existing account, it will not get you any discount as well and it will not provide me any good as well.
[12:23.82-12:33.77] Agent: Because indirectly I'm dealing with someone's else account and I'm not allowed to get anything out of that along with you cannot get any discounts as well.
[12:33.94-12:42.84] Agent: But on the other hand, if I provide you a discount along with the account on the new one, then you can get the discount as well.
[12:42.96-12:46.34] Agent: And I'm eligible to get the commission out of that as well.
[12:47.63-12:49.98] Customer: Okay. That's the only difference.
[12:50.63-12:53.26] Agent: Okay, but you're getting a discount as well.
[12:53.31-12:57.79] Agent: You're saving [MONEY_AMOUNT] [MONEY_AMOUNT] along with that, you're getting one cell phone line for you as well.
[12:57.96-13:03.67] Agent: So if you talk about completely, you are saving $[MONEY_AMOUNT] for the cell phone line as well.
[13:06.01-13:09.00] Agent: So in total it's around [MONEY_AMOUNT] do to $[MONEY_AMOUNT] [DURATION] [DURATION].
[13:12.93-13:17.12] Customer: I don't know where you're getting there from because I get better quotes than that.
[13:19.70-13:23.43] Agent: You're saying that you already got a better quote than $[MONEY_AMOUNT]?
[13:24.22-13:25.60] Customer: No, I'm see
[13:26.88-13:31.00] Customer: that what you just said was not.
[13:31.12-13:34.25] Customer: It wasn't app. Appliciable to what I m.
[13:37.32-13:43.65] Agent: Let me repeat you that I'm saying is that currently you have.
[13:44.84-13:49.98] Agent: There are two types of accounts that are available on the residence.
[13:50.51-13:53.71] Agent: One you already have the regular residence.
[13:53.89-13:58.77] Agent: The other one is called small office home office free financance account.
[13:59.67-14:03.70] Agent: On both of the accounts we have different pricings.
[14:04.43-14:10.96] Agent: So on the current one you are paying $[MONEY_AMOUNT] just for the Internet and for the phone line.
[14:11.12-14:18.86] Agent: But on the other account, same service is available in $[MONEY_AMOUNT] deal along with one cell phone online as well.
[14:19.64-14:22.50] Agent: And that account is counting as a new one.
[14:25.37-14:26.18] Customer: Okay,
[14:27.73-14:29.33] Customer: you got that? Yeah.
[14:29.37-14:38.95] Agent: Okay. All right. So if that is something you want to go with, I can start submitting the order and get this job done for you.
[14:39.28-14:42.30] Agent: Okay. All right, just allow me a moment.
[14:43.04-14:45.86] Agent: Right. I'SPEAKING with [PERSON_NAME] [PERSON_NAME].
[14:45.89-14:48.20] Agent: Right, Right. All right.
[14:48.24-14:50.55] Agent: Just a moment. You did that very well.
[14:50.65-14:52.89] Agent: Most people kill the last name.
[14:54.32-14:56.48] Agent: They put too many syllables in it.
[14:56.51-14:57.35] Agent: They put too many.
[14:57.41-14:58.29] Agent: I don't know.
[15:00.96-15:04.70] Agent: You'one of the first ones that knows how to say it.
[15:05.03-15:05.98] Agent: I got.
[15:08.75-15:13.46] Agent: All right, so just allow me a moment so I can open up my portal and get this job done for you.
[15:15.38-15:22.09] Agent: And the address I have, that is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[15:22.26-15:24.85] Agent: Yes. All right, just a moment.
[15:47.52-15:48.42] Agent: All right.
[15:53.25-15:57.52] Agent: And ma'am, just to confir for the best contact number.
[15:57.68-16:03.82] Agent: [PHONE_NUMBER]. This is the best contact number for you.
[16:03.97-16:04.75] Customer: Yeah.
[16:05.96-16:12.10] Customer: Now when you say one line, I can still use all my extensions, right?
[16:12.51-16:14.25] Agent: How many extensions do you have?
[16:16.36-16:17.93] Customer: When I got a count them,
[16:19.88-16:21.50] Customer: how many phones sets you have?
[16:21.67-16:23.47] Customer: Wait a minute. I don't know.
[16:23.49-16:24.58] Customer: I got two sets.
[16:24.71-16:30.70] Agent: Wait, hold on. You have two sets, then you have to extend one extension only.
[16:31.73-16:33.60] Agent: But extensions are free.
[16:33.78-16:39.14] Agent: So like if you had 2, 3, 4, 5, 6, you will not be charged for that.
[16:39.80-16:42.57] Customer: Okay, that's what I worried about.
[16:42.64-16:49.21] Customer: Yeah. So one line is sufficient and then I can do it everywhere want with that one line, Right?
[16:49.37-17:04.53] Agent: Exact. Exactly. So basically when the [OCCUPATION] are coming at the location and they're doing the installation, if you want to include any extensions, you can let them know and they will activate all the sets with those extensions.
[17:06.42-17:08.81] Customer: I move those extensions around.
[17:12.31-17:14.88] Agent: You have like how many phones set you have right now?
[17:16.11-17:17.24] Customer: That was Count.
[17:21.55-17:23.55] Customer: Four, five,
[17:26.45-17:27.19] Customer: six.
[17:29.29-17:31.75] Agent: You have approximately six phone sets.
[17:32.09-17:37.93] Agent: Yeah. All right. And whenever someone calls you, all the phone sets ring at the same time.
[17:37.97-17:40.92] Customer: Right? Right. All right, I got that.
[17:41.01-17:41.89] Agent: So don't worry about that.
[17:41.91-17:46.67] Agent: That is called caller hunting feature that is available in your services.
[17:46.82-17:49.27] Agent: So you will receive everything the same.
[17:49.45-17:50.62] Agent: They will do that.
[17:51.08-17:55.47] Customer: Okay. Allgh. But the thing is that as it will be a different.
[17:55.57-17:57.89] Agent: A new account so you will receive a new equipment.
[17:57.92-17:59.84] Agent: All right. So don't worry about that.
[18:00.02-18:02.34] Agent: If the [OCCUPATION] change your modem.
[18:03.39-18:11.99] Agent: Yeah. All right. And just one more minute and can I have your email where I can send you everything [TIME] [TIME] written form so you can have.
[18:12.17-18:13.58] Customer: I don't use the email.
[18:13.67-18:15.98] Agent: No. Oh, don't worry.
[18:16.08-18:17.67] Agent: Let me put that now.
[18:17.74-18:18.36] Customer: Email
[18:27.69-18:31.63] Agent: and let me see what are the dates available?
[18:34.93-18:42.08] Agent: So the earliest we have available at the location that is Friday next [DURATION].
[18:42.17-18:44.69] Agent: That is [DATE] [DATE].
[18:44.80-18:47.75] Customer: Are you available on Friday next [DURATION]?
[18:47.93-19:00.89] Agent: Yeah, we have time sl from [TIME] [TIME] [TIME] [TIME] [TIME] till [TIME] so can you suggest me any good time between that so I can select that for you?
[19:02.56-19:04.88] Customer: How about [TIME] [TIME] [TIME] [TIME]?
[19:05.04-19:07.21] Agent: [TIME]. Just a moment.
[19:16.65-19:18.12] Customer: Friday next [DURATION],
[19:20.41-19:23.71] Agent: [DATE] [DATE], right? Yes, [DATE_INTERVAL].
[19:24.10-19:30.82] Customer: All right. And one more thing for the billing names, I can put that under [PERSON_NAME], [PERSON_NAME].
[19:30.88-19:34.08] Agent: Right, right. Perfect. Perfect.
[19:34.13-19:38.26] Agent: Just mom one. So your order is all submitted.
[19:38.44-19:45.69] Agent: It's pered for the confirmation once the order gets approved, everything.
[19:45.78-19:46.52] Agent: I will
[19:48.17-19:50.63] Agent: set this order up for the installation.
[19:50.82-19:54.13] Agent: And before the [DURATION] [DURATION], [DURATION] [DURATION] before the installation.
[19:54.27-19:59.01] Agent: I will call you back one more time and we will give you a heads up for the installation.
[19:59.11-20:02.29] Agent: All right? Okay. All right, Perfect.
[20:02.42-20:04.54] Agent: So that's all done from our outside.
[20:04.60-20:07.68] Agent: So before I let you go, do you have any questions?
[20:08.22-20:11.96] Customer: Noay, you said your name was [PERSON_NAME], right?
[20:12.07-20:15.29] Customer: [PERSON_NAME] [PERSON_NAME]. Yeah, my son.
[20:15.66-20:18.68] Customer: My son. That was my son's name then.
[20:18.75-20:21.20] Customer: Well, you said that was.
[20:25.18-20:26.70] Customer: That's why I talked to you.
[20:26.76-20:29.05] Customer: Because usually I hang up on people.
[20:29.18-20:32.10] Customer: I'm crabby. I got that.
[20:32.16-20:33.61] Customer: So where is he now?
[20:34.07-20:35.62] Customer: Is he staying with you?
[20:35.80-20:38.31] Customer: No, he died. I really.
[20:38.37-20:40.24] Agent: I really apologize for your loss.
[20:40.98-20:42.79] Unknown: Was like when you said bu.
[20:42.87-20:45.87] Unknown: I was getting a bit of a idea about that.
[20:45.94-20:48.51] Unknown: But don't ride a motorcycle.
[20:48.57-20:50.16] Agent: That's all I'm going toa tell you.
[20:53.11-20:55.98] Unknown: You. I really do avoid motorcycles.
[20:56.18-20:58.45] Unknown: You do? Yeah, I really do.
[20:58.59-21:01.75] Unknown: I'm not kind of a person with the motorbikes.
[21:01.94-21:09.78] Agent: Yeah, yeah. But I hope wherever he is right now, he might have the best life in doct life.
[21:09.82-21:12.78] Unknown: O he's writing his [MEDICAL_CONDITION] all over, hen.
[21:12.86-21:14.99] Unknown: Come on. Yeah. All right.
[21:15.41-21:19.10] Agent: That's all. So is there anything else, ma'am?
[21:19.26-21:21.08] Customer: No, that's it. All right.
[21:21.13-21:26.48] Agent: Perfect man Am. So will give you a call back again before the installation.
[21:26.54-21:29.42] Agent: Then'll make sure that everything goes good for you.
[21:29.47-21:32.04] Agent: All right, ma'am? Okay, thank you.
[21:32.08-21:34.26] Agent: All perfect. Take care of yourself.
[21:34.71-21:35.75] Customer: Okay, bye.","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Good. It sounds great. Actually, this call is regarding your Internet phone lines and TV services. So may I speak with a person in charge please? That's me. Wait. Actually ma'am, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up to a huge margin. And you can save a lot ","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Good. It sounds great. Actually, this call is regarding your Internet phone lines and TV services. So may I speak with a person in charge please? That's me. Wait. Actually ma'am, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up to a huge margin. And you can save a lot of money every [DURATION]. So may I know how many phone lines you are using, Ma'am? One phone line. Got you. And ma'am, in this promotion, I can provide you 600 megby of Internet with Wi Fi hotspot and one phone line in only $[MONEY_AMOUNT] per [DURATION]. And do you have any TV services? [PERSON_NAME], look into your records. I am a customer of yours already. Yes, ma'am, I know that you'already using [ORGANIZATION]. But you know ma'am, I. Sorry, go ahead. Yeah, yeah. But you know ma'am, I'm from [ORGANIZATION] [ORGANIZATION]. My only job is just to call our customers and let them know this promotional rate. I'm not from [ORGANIZATION] [ORGANIZATION]. Unfortunately, I don't have your information in front of me. That's why I just want to confirm that how many TVS you are using, ma'am? Four. Four ts. And one last thing. For the tvs, are you watching any premium channels or you are watching regular channels? Regular. Regular. Got you. So ma'am, in this promotion, I can provide you four tvs with 65 plus HD channels, one phone line with the same number and 600 megabytes of Internet along with the W FI hotspot. Everything. And your bill going toa be only $[MONEY_AMOUNT] per [DURATION]. And it will be logkeged in for the next [DURATION] [DURATION]. By the way, how much you are paying currently? No. You don't know? Significant. Insignificant. Why? Do you have an idea how much you are paying? Ma'am, I think I pay you $[MONEY_AMOUNT] [DURATION] [DURATION]. You're paying $[MONEY_AMOUNT] [DURATION] [DURATION]? ###m yeah. For [ORGANIZATION] for your four tvs, one phone line and Internet. O that's not possible, ma'am. That's not possible. You are. All you give me is the phone and the Internet. That's all I pay for with you. Now. I used to have your television and it kept breaking. I had the [OCCUPATION] out here more than my son in law. Oh, got you. All right. And ma'am, you are using. That's why I dropped the TV and I dropped your tv. But I maintain the phone and the Internet. Yes, you are only using phone and Internet with [ORGANIZATION]. Right? Right. Got you. So ma'am, I will provide you one phone line with unlimited free of cost, local and long distance calling, 35 plus calling feature and 1600 megabyte of Internet with Wi Fi hotspot, everything in only $[MONEY_AMOUNT] per [DURATION] for one phone line and Internet. And only [MONEY_AMOUNT] per [DURATION]. And it will be fixed and lockegedd in for the next [DURATION] [DURATION]. Like the price will never go up. How about that? That's not worth it. Switch. If I'mnna switch, I'll switch to [ORGANIZATION] or somebody like that. Oh, you want to switch to [ORGANIZATION]? No, I said if I'm going toa switch, that's what I'll do. I'll switch to, you know, a more reasonable provider. I'm not asking you to switch anything. You'already using [ORGANIZATION]. Right? And I'm calling you from [ORGANIZATION]. So I'm not asking you to change anything. I'm not asking you to change your number or switch anything. I was just provide you this promotional rate and you're going to be saving some money. Ma'am, that's the reason of this call. You are paying around [MONEY_AMOUNT] for your one line and Internet. And I will provide you the same number. When you say one line, what do you mean by line? Like landline. Yeah, well, I only got one number. Yes, you got only one number, right? And I'm not asking you to change that number. Your number will be remain the same one. And I will provide you a 600 megabytes of Internet and one landline with only MA free of cost, local and long distance calling with 35 plus calling feature. And your bill is going to be dropped down to $[MONEY_AMOUNT] per [DURATION]. And you know, you will be getting one free of cost phone, SIM cards like a chip. It will be free of cost cell phone, unlimited texting, calling and Internet. Do you have cell phone? Do I have what? Cell phone. Cell phone. Yeah, I got a cell phone. And in this promotion man, you will be getting one free of cost mobile line like a SIM card. It will be free of cost for the next [DURATION] [DURATION]. Unlimited texting, unlimited Internet and unlimited SMS in only [MONEY_AMOUNT] per [DURATION]. I will give you one line like landline with the same number. Right? 1600 megabytes of Internet and 1 pre of cost mobile line in only [MONEY_AMOUNT] per [DURATION]. Does that sounds good to you? Yeah. But I'm worried about the one phone because maybe I don't understand how that works. Yes, ma'am. Not I have one number but I have many extensions floating around. Yes, I got you, ma'am. Your numbers will never change. Ma'am, your number will remain the same one. I will just put your number. Your number will be remain the same one. Everything will be the same one. I will be providing new WI fi modem free of cost. There is no charges for the equipment, no charges for the installation. In this promotion, everything will be from [ORGANIZATION] side and you will be enjoying 600 megabyte Internet, one landline and one free of cost mobile line like a SIM card in only [MONEY_AMOUNT] per [DURATION]. And you know this price will be fixed and locked in for the next [DURATION] [DURATION]. The prices will never go up. It's a good deal for you. You will be saving some money. You will be getting some best services. High speed of Internet, best features for the landline and one free of cost mobile line only is it texting, Internet and calling. So what about that? Now with the cell phone it's my son'and he uses track phone. So he biase his the so he has some remaining minutes on that. Well, ma'am, you know this SIM card like a mobile line is free of cost. You can get this free of cost. You don't have to pay for that. If you want, you can use it. If you don't want to use it, you can just get the SIM card. That's free of cost. Right. So I will provide you all these services in only [MONEY_AMOUNT] per [DURATION]. And you know, 600 megabytes of Internet. It'the fastest Internet I am giving you, ma'am. So it's pretty good deal for you. You are paying it's $[MONEY_AMOUNT] [DURATION] [DURATION]. No, $[MONEY_AMOUNT] per [DURATION]. Currently you are paying I think [MONEY_AMOUNT] plus for that. Right? For one landline and. Yes, and I will give you one phone line like landline and Internet and only [MONEY_AMOUNT] per [DURATION] and one pre of cost mobile line. Does that sounds good to you? Yeah. Got you. So ma'am, please give me a quick moment. I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will just give you more information and he will let you know about the procedure. All right? Okay. I do appreciate your precious time. Ma'am, please give me a quick moment. Okay. Bye. [PERSON_NAME], thank you so much for holding. This is [PERSON_NAME], the [OCCUPATION] on the floor. How are you doing today? Good. All right. So you were having conversation with my [OCCUPATION] Regarding the services and he mentioned me that you guys currently have one phone line and Internet connection and you are paying around $[MONEY_AMOUNT] for the services. Yeah. All right. And just to confirm one thing from your side, currently you guys do not have any TV services, right? No, I used to have it, but it kept I had the service la here more than my son in law. All right, so ma'am, right now we have two options available here for you. The first one is that currently if we talk about your residence location, if you know there are two typ accounts a customer can contain on the residence location. The first one is that you already have the regular residence. The second one is that if you are familiar with the [EVENT]. If you remember, during the [EVENT] time, the school, colleges and the businesses were closed and all the people were used to use to study and work from home. So at that time we came up with the account for the people. So if we switch you over to that account, you can get the discounts which are available $[MONEY_AMOUNT] deal for the Internet of six [MONEY_AMOUNT] MB s, one Ph9 and one cell phone online completely free for the next [DURATION] [DURATION]. So what do you say about this deal? It's good. All right. [PERSON_NAME], I just wonder why you're offering it to me. Because you know, you get $[MONEY_AMOUNT] [DURATION] [DURATION]. Why are you losing $[MONEY_AMOUNT] [DURATION] [DURATION]? Let me tell you that thing is that currently you already like used the services for [DURATION] [DURATION] [DURATION] [DURATION] and when you got the account installed, at that time, the person who selld you that account, he already made enough money of that. His commission. I'm talking about the commission. So now if I'LIKE try to put some discounts on your existing account, it will not get you any discount as well and it will not provide me any good as well. Because indirectly I'm dealing with someone's else account and I'm not allowed to get anything out of that along with you cannot get any discounts as well. But on the other hand, if I provide you a discount along with the account on the new one, then you can get the discount as well. And I'm eligible to get the commission out of that as well. Okay. That's the only difference. Okay, but you're getting a discount as well. You're saving [MONEY_AMOUNT] [MONEY_AMOUNT] along with that, you're getting one cell phone line for you as well. So if you talk about completely, you are saving $[MONEY_AMOUNT] for the cell phone line as well. So in total it's around [MONEY_AMOUNT] do to $[MONEY_AMOUNT] [DURATION] [DURATION]. I don't know where you're getting there from because I get better quotes than that. You're saying that you already got a better quote than $[MONEY_AMOUNT]? No, I'm see that what you just said was not. It wasn't app. Appliciable to what I m. Let me repeat you that I'm saying is that currently you have. There are two types of accounts that are available on the residence. One you already have the regular residence. The other one is called small office home office free financance account. On both of the accounts we have different pricings. So on the current one you are paying $[MONEY_AMOUNT] just for the Internet and for the phone line. But on the other account, same service is available in $[MONEY_AMOUNT] deal along with one cell phone online as well. And that account is counting as a new one. Okay, you got that? Yeah. Okay. All right. So if that is something you want to go with, I can start submitting the order and get this job done for you. Okay. All right, just allow me a moment. Right. I'SPEAKING with [PERSON_NAME] [PERSON_NAME]. Right, Right. All right. Just a moment. You did that very well. Most people kill the last name. They put too many syllables in it. They put too many. I don't know. You'one of the first ones that knows how to say it. I got. All right, so just allow me a moment so I can open up my portal and get this job done for you. And the address I have, that is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Yes. All right, just a moment. All right. And ma'am, just to confir for the best contact number. [PHONE_NUMBER]. This is the best contact number for you. Yeah. Now when you say one line, I can still use all my extensions, right? How many extensions do you have? When I got a count them, how many phones sets you have? Wait a minute. I don't know. I got two sets. Wait, hold on. You have two sets, then you have to extend one extension only. But extensions are free. So like if you had 2, 3, 4, 5, 6, you will not be charged for that. Okay, that's what I worried about. Yeah. So one line is sufficient and then I can do it everywhere want with that one line, Right? Exact. Exactly. So basically when the [OCCUPATION] are coming at the location and they're doing the installation, if you want to include any extensions, you can let them know and they will activate all the sets with those extensions. I move those extensions around. You have like how many phones set you have right now? That was Count. Four, five, six. You have approximately six phone sets. Yeah. All right. And whenever someone calls you, all the phone sets ring at the same time. Right? Right. All right, I got that. So don't worry about that. That is called caller hunting feature that is available in your services. So you will receive everything the same. They will do that. Okay. Allgh. But the thing is that as it will be a different. A new account so you will receive a new equipment. All right. So don't worry about that. If the [OCCUPATION] change your modem. Yeah. All right. And just one more minute and can I have your email where I can send you everything [TIME] [TIME] written form so you can have. I don't use the email. No. Oh, don't worry. Let me put that now. Email and let me see what are the dates available? So the earliest we have available at the location that is Friday next [DURATION]. That is [DATE] [DATE]. Are you available on Friday next [DURATION]? Yeah, we have time sl from [TIME] [TIME] [TIME] [TIME] [TIME] till [TIME] so can you suggest me any good time between that so I can select that for you? How about [TIME] [TIME] [TIME] [TIME]? [TIME]. Just a moment. Friday next [DURATION], [DATE] [DATE], right? Yes, [DATE_INTERVAL]. All right. And one more thing for the billing names, I can put that under [PERSON_NAME], [PERSON_NAME]. Right, right. Perfect. Perfect. Just mom one. So your order is all submitted. It's pered for the confirmation once the order gets approved, everything. I will set this order up for the installation. And before the [DURATION] [DURATION], [DURATION] [DURATION] before the installation. I will call you back one more time and we will give you a heads up for the installation. All right? Okay. All right, Perfect. So that's all done from our outside. So before I let you go, do you have any questions? Noay, you said your name was [PERSON_NAME], right? [PERSON_NAME] [PERSON_NAME]. Yeah, my son. My son. That was my son's name then. Well, you said that was. That's why I talked to you. Because usually I hang up on people. I'm crabby. I got that. So where is he now? Is he staying with you? No, he died. I really. I really apologize for your loss. Was like when you said bu. I was getting a bit of a idea about that. But don't ride a motorcycle. That's all I'm going toa tell you. You. I really do avoid motorcycles. You do? Yeah, I really do. I'm not kind of a person with the motorbikes. Yeah, yeah. But I hope wherever he is right now, he might have the best life in doct life. O he's writing his [MEDICAL_CONDITION] all over, hen. Come on. Yeah. All right. That's all. So is there anything else, ma'am? No, that's it. All right. Perfect man Am. So will give you a call back again before the installation. Then'll make sure that everything goes good for you. All right, ma'am? Okay, thank you. All perfect. Take care of yourself. Okay, bye."
234,2038,US_TELECOM_100_AH_(114),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(114)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.8987189,0.8987188981515041,1300.0,2759,2759,2.1223076923076922,135,12,"[DATE], [DATE_INTERVAL], [DURATION], [EVENT], [LOCATION], [MEDICAL_CONDITION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.91,274,201,73,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.34-00:04.76] Agent: Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION].
[00:04.81-00:06.16] Agent: How are you doing today?
[00:06.66-00:09.29] Agent: Good. It sounds great.
[00:09.43-00:14.02] Agent: Actually, this call is regarding your Internet phone lines and TV services.
[00:14.12-00:16.88] Customer: So may I speak with a person in charge please?
[00:17.98-00:26.99] Customer: That's me. Wait. Actually ma'am, the only reason of this call is just to let you know that we are running promotion at this location.
[00:27.17-00:32.25] Agent: And that's why we are providing up to 35% discounted rate.
[00:32.42-00:35.98] Agent: Now you can lower your bill up to a huge margin.
[00:36.08-00:39.36] Agent: And you can save a lot of money every [DURATION].
[00:39.55-00:43.01] Agent: So may I know how many phone lines you are using, Ma'am?
[00:46.15-00:47.78] Customer: One phone line. Got you.
[00:47.91-00:59.03] Agent: And ma'am, in this promotion, I can provide you 600 megby of Internet with Wi Fi hotspot and one phone line in only $[MONEY_AMOUNT] per [DURATION].
[00:59.12-01:01.34] Agent: And do you have any TV services?
[01:02.77-01:05.66] Agent: [PERSON_NAME], look into your records.
[01:05.81-01:09.24] Customer: I am a customer of yours already.
[01:09.38-01:12.54] Agent: Yes, ma'am, I know that you'already using [ORGANIZATION].
[01:12.65-01:14.06] Agent: But you know ma'am, I.
[01:14.61-01:18.06] Customer: Sorry, go ahead. Yeah, yeah.
[01:18.13-01:20.73] Agent: But you know ma'am, I'm from [ORGANIZATION] [ORGANIZATION].
[01:20.91-01:25.58] Agent: My only job is just to call our customers and let them know this promotional rate.
[01:25.69-01:27.50] Agent: I'm not from [ORGANIZATION] [ORGANIZATION].
[01:27.65-01:30.99] Agent: Unfortunately, I don't have your information in front of me.
[01:31.12-01:36.22] Agent: That's why I just want to confirm that how many TVS you are using, ma'am?
[01:39.56-01:42.72] Customer: Four. Four ts. And one last thing.
[01:42.77-01:48.47] Agent: For the tvs, are you watching any premium channels or you are watching regular channels?
[01:49.16-01:51.94] Customer: Regular. Regular. Got you.
[01:52.07-02:07.23] Agent: So ma'am, in this promotion, I can provide you four tvs with 65 plus HD channels, one phone line with the same number and 600 megabytes of Internet along with the W FI hotspot.
[02:07.31-02:13.07] Agent: Everything. And your bill going toa be only $[MONEY_AMOUNT] per [DURATION].
[02:13.24-02:16.57] Agent: And it will be logkeged in for the next [DURATION] [DURATION].
[02:17.03-02:19.22] Agent: By the way, how much you are paying currently?
[02:20.72-02:21.46] Customer: No.
[02:22.72-02:24.23] Agent: You don't know? Significant.
[02:24.37-02:26.81] Customer: Insignificant. Why?
[02:29.68-02:31.84] Agent: Do you have an idea how much you are paying?
[02:31.88-02:32.53] Customer: Ma'am,
[02:37.63-02:40.94] Customer: I think I pay you $[MONEY_AMOUNT] [DURATION] [DURATION].
[02:41.44-02:43.57] Agent: You're paying $[MONEY_AMOUNT] [DURATION] [DURATION]?
[02:47.38-02:51.09] Agent: ###m yeah. For [ORGANIZATION] for your four tvs,
[02:53.06-02:55.12] Agent: one phone line and Internet.
[02:57.47-03:01.04] Customer: O that's not possible, ma'am.
[03:02.82-03:04.72] Customer: That's not possible. You are.
[03:05.62-03:09.09] Customer: All you give me is the phone and the Internet.
[03:09.69-03:11.74] Customer: That's all I pay for with you.
[03:11.90-03:17.40] Customer: Now. I used to have your television and it kept breaking.
[03:20.46-03:25.56] Customer: I had the [OCCUPATION] out here more than my son in law.
[03:25.73-03:28.34] Agent: Oh, got you. All right.
[03:28.38-03:29.93] Agent: And ma'am, you are using.
[03:29.99-03:34.73] Agent: That's why I dropped the TV and I dropped your tv.
[03:34.83-03:38.16] Agent: But I maintain the phone and the Internet.
[03:38.30-03:42.91] Agent: Yes, you are only using phone and Internet with [ORGANIZATION].
[03:42.96-03:45.36] Agent: Right? Right. Got you.
[03:45.46-04:07.29] Agent: So ma'am, I will provide you one phone line with unlimited free of cost, local and long distance calling, 35 plus calling feature and 1600 megabyte of Internet with Wi Fi hotspot, everything in only $[MONEY_AMOUNT] per [DURATION] for one phone line and Internet.
[04:08.00-04:10.21] Agent: And only [MONEY_AMOUNT] per [DURATION].
[04:10.32-04:13.84] Agent: And it will be fixed and lockegedd in for the next [DURATION] [DURATION].
[04:13.98-04:15.94] Agent: Like the price will never go up.
[04:16.83-04:19.63] Customer: How about that? That's not worth it.
[04:19.77-04:24.82] Customer: Switch. If I'mnna switch, I'll switch to [ORGANIZATION] or somebody like that.
[04:24.99-04:27.13] Agent: Oh, you want to switch to [ORGANIZATION]?
[04:27.88-04:31.07] Customer: No, I said if I'm going toa switch, that's what I'll do.
[04:31.12-04:35.79] Customer: I'll switch to, you know, a more reasonable provider.
[04:35.94-04:37.71] Agent: I'm not asking you to switch anything.
[04:37.77-04:39.55] Agent: You'already using [ORGANIZATION]. Right?
[04:39.67-04:41.69] Agent: And I'm calling you from [ORGANIZATION].
[04:41.86-04:44.04] Agent: So I'm not asking you to change anything.
[04:44.15-04:47.20] Agent: I'm not asking you to change your number or switch anything.
[04:47.79-04:51.65] Agent: I was just provide you this promotional rate and you're going to be saving some money.
[04:51.70-04:54.52] Agent: Ma'am, that's the reason of this call.
[04:54.99-04:58.66] Agent: You are paying around [MONEY_AMOUNT] for your one line and Internet.
[04:58.78-05:00.88] Agent: And I will provide you the same number.
[05:01.38-05:04.10] Customer: When you say one line, what do you mean by line?
[05:04.20-05:08.83] Customer: Like landline. Yeah, well, I only got one number.
[05:09.18-05:11.68] Customer: Yes, you got only one number, right?
[05:12.77-05:15.30] Agent: And I'm not asking you to change that number.
[05:15.40-05:17.60] Agent: Your number will be remain the same one.
[05:18.01-05:29.66] Agent: And I will provide you a 600 megabytes of Internet and one landline with only MA free of cost, local and long distance calling with 35 plus calling feature.
[05:29.79-05:33.62] Agent: And your bill is going to be dropped down to $[MONEY_AMOUNT] per [DURATION].
[05:34.83-05:41.53] Agent: And you know, you will be getting one free of cost phone, SIM cards like a chip.
[05:41.64-05:46.82] Agent: It will be free of cost cell phone, unlimited texting, calling and Internet.
[05:46.87-05:48.30] Agent: Do you have cell phone?
[05:49.15-05:50.27] Customer: Do I have what?
[05:50.41-05:51.42] Agent: Cell phone.
[05:52.86-05:55.09] Customer: Cell phone. Yeah, I got a cell phone.
[05:55.23-06:02.25] Agent: And in this promotion man, you will be getting one free of cost mobile line like a SIM card.
[06:02.39-06:05.78] Agent: It will be free of cost for the next [DURATION] [DURATION].
[06:05.92-06:13.14] Agent: Unlimited texting, unlimited Internet and unlimited SMS in only [MONEY_AMOUNT] per [DURATION].
[06:13.32-06:18.11] Agent: I will give you one line like landline with the same number.
[06:18.18-06:27.08] Agent: Right? 1600 megabytes of Internet and 1 pre of cost mobile line in only [MONEY_AMOUNT] per [DURATION].
[06:27.25-06:29.06] Agent: Does that sounds good to you?
[06:30.88-06:38.04] Customer: Yeah. But I'm worried about the one phone because maybe I don't understand how that works.
[06:38.22-06:46.52] Agent: Yes, ma'am. Not I have one number but I have many extensions floating around.
[06:46.70-06:48.45] Agent: Yes, I got you, ma'am.
[06:48.95-06:50.74] Agent: Your numbers will never change.
[06:50.79-06:53.55] Agent: Ma'am, your number will remain the same one.
[06:53.61-06:55.56] Agent: I will just put your number.
[06:55.62-06:57.43] Agent: Your number will be remain the same one.
[06:57.57-06:58.88] Agent: Everything will be the same one.
[06:58.92-07:03.88] Agent: I will be providing new WI fi modem free of cost.
[07:04.04-07:08.62] Agent: There is no charges for the equipment, no charges for the installation.
[07:08.95-07:24.27] Agent: In this promotion, everything will be from [ORGANIZATION] side and you will be enjoying 600 megabyte Internet, one landline and one free of cost mobile line like a SIM card in only [MONEY_AMOUNT] per [DURATION].
[07:24.62-07:30.85] Agent: And you know this price will be fixed and locked in for the next [DURATION] [DURATION].
[07:30.99-07:32.95] Agent: The prices will never go up.
[07:33.57-07:35.64] Agent: It's a good deal for you.
[07:35.77-07:37.25] Agent: You will be saving some money.
[07:37.35-07:39.71] Agent: You will be getting some best services.
[07:39.88-07:50.25] Agent: High speed of Internet, best features for the landline and one free of cost mobile line only is it texting, Internet and calling.
[07:50.43-07:51.82] Customer: So what about that?
[07:54.69-07:56.75] Agent: Now with the cell phone
[07:59.49-08:03.24] Customer: it's my son'and he uses track phone.
[08:03.42-08:08.21] Customer: So he biase his the so he has some remaining minutes on that.
[08:09.68-08:14.68] Agent: Well, ma'am, you know this SIM card like a mobile line is free of cost.
[08:14.86-08:16.40] Agent: You can get this free of cost.
[08:16.46-08:18.02] Agent: You don't have to pay for that.
[08:18.15-08:20.04] Agent: If you want, you can use it.
[08:20.12-08:23.86] Agent: If you don't want to use it, you can just get the SIM card.
[08:24.36-08:25.62] Agent: That's free of cost.
[08:25.75-08:31.75] Agent: Right. So I will provide you all these services in only [MONEY_AMOUNT] per [DURATION].
[08:31.83-08:34.46] Agent: And you know, 600 megabytes of Internet.
[08:34.57-08:37.95] Agent: It'the fastest Internet I am giving you, ma'am.
[08:38.49-08:40.16] Agent: So it's pretty good deal for you.
[08:40.26-08:43.87] Agent: You are paying it's $[MONEY_AMOUNT] [DURATION] [DURATION].
[08:44.57-08:47.04] Agent: No, $[MONEY_AMOUNT] per [DURATION].
[08:47.18-08:50.76] Agent: Currently you are paying I think [MONEY_AMOUNT] plus for that.
[08:50.82-08:53.14] Agent: Right? For one landline and.
[08:54.97-09:04.13] Agent: Yes, and I will give you one phone line like landline and Internet and only [MONEY_AMOUNT] per [DURATION] and one pre of cost mobile line.
[09:04.26-09:06.09] Agent: Does that sounds good to you?
[09:06.42-09:12.41] Customer: Yeah. Got you. So ma'am, please give me a quick moment.
[09:12.54-09:20.59] Agent: I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will just give you more information and he will let you know about the procedure.
[09:20.62-09:24.59] Agent: All right? Okay. I do appreciate your precious time.
[09:24.62-09:27.22] Agent: Ma'am, please give me a quick moment.
[09:28.12-09:31.13] Agent: Okay. Bye. [PERSON_NAME],
[09:49.79-09:51.16] Agent: thank you so much for holding.
[09:51.22-09:53.67] Agent: This is [PERSON_NAME], the [OCCUPATION] on the floor.
[09:53.75-09:55.22] Agent: How are you doing today?
[09:55.58-10:12.12] Agent: Good. All right. So you were having conversation with my [OCCUPATION] Regarding the services and he mentioned me that you guys currently have one phone line and Internet connection and you are paying around $[MONEY_AMOUNT] for the services.
[10:13.17-10:24.03] Agent: Yeah. All right. And just to confirm one thing from your side, currently you guys do not have any TV services, right?
[10:24.75-10:31.64] Customer: No, I used to have it, but it kept I had the service la here more than my son in law.
[10:33.23-10:39.21] Agent: All right, so ma'am, right now we have two options available here for you.
[10:39.87-10:54.20] Agent: The first one is that currently if we talk about your residence location, if you know there are two typ accounts a customer can contain on the residence location.
[10:54.77-10:59.39] Agent: The first one is that you already have the regular residence.
[11:00.05-11:04.51] Agent: The second one is that if you are familiar with the [EVENT].
[11:04.58-11:07.72] Agent: If you remember, during the [EVENT] time,
[11:09.17-11:16.38] Agent: the school, colleges and the businesses were closed and all the people were used to use to study and work from home.
[11:16.56-11:20.72] Agent: So at that time we came up with the account for the people.
[11:21.58-11:37.24] Agent: So if we switch you over to that account, you can get the discounts which are available $[MONEY_AMOUNT] deal for the Internet of six [MONEY_AMOUNT] MB s, one Ph9 and one cell phone online completely free for the next [DURATION] [DURATION].
[11:38.34-11:41.24] Agent: So what do you say about this deal?
[11:42.05-11:43.86] Customer: It's good. All right.
[11:43.96-11:47.32] Customer: [PERSON_NAME], I just wonder why you're offering it to me.
[11:47.49-11:49.85] Agent: Because you know, you get $[MONEY_AMOUNT] [DURATION] [DURATION].
[11:49.91-11:52.91] Customer: Why are you losing $[MONEY_AMOUNT] [DURATION] [DURATION]?
[11:53.29-12:08.84] Agent: Let me tell you that thing is that currently you already like used the services for [DURATION] [DURATION] [DURATION] [DURATION] and when you got the account installed, at that time, the person who selld you that account, he already made enough money of that.
[12:09.13-12:11.19] Agent: His commission. I'm talking about the commission.
[12:11.38-12:23.08] Agent: So now if I'LIKE try to put some discounts on your existing account, it will not get you any discount as well and it will not provide me any good as well.
[12:23.82-12:33.77] Agent: Because indirectly I'm dealing with someone's else account and I'm not allowed to get anything out of that along with you cannot get any discounts as well.
[12:33.94-12:42.84] Agent: But on the other hand, if I provide you a discount along with the account on the new one, then you can get the discount as well.
[12:42.96-12:46.34] Agent: And I'm eligible to get the commission out of that as well.
[12:47.63-12:49.98] Agent: Okay. That's the only difference.
[12:50.63-12:53.26] Agent: Okay, but you're getting a discount as well.
[12:53.31-12:57.79] Agent: You're saving [MONEY_AMOUNT] [MONEY_AMOUNT] along with that, you're getting one cell phone line for you as well.
[12:57.96-13:03.67] Agent: So if you talk about completely, you are saving $[MONEY_AMOUNT] for the cell phone line as well.
[13:06.01-13:09.00] Agent: So in total it's around [MONEY_AMOUNT] do to $[MONEY_AMOUNT] [DURATION] [DURATION].
[13:12.93-13:17.12] Customer: I don't know where you're getting there from because I get better quotes than that.
[13:19.70-13:23.43] Agent: You're saying that you already got a better quote than $[MONEY_AMOUNT]?
[13:24.22-13:25.60] Customer: No, I'm see
[13:26.88-13:31.00] Customer: that what you just said was not.
[13:31.12-13:34.25] Customer: It wasn't app. Appliciable to what I m.
[13:37.32-13:43.65] Agent: Let me repeat you that I'm saying is that currently you have.
[13:44.84-13:49.98] Agent: There are two types of accounts that are available on the residence.
[13:50.51-13:53.71] Agent: One you already have the regular residence.
[13:53.89-13:58.77] Agent: The other one is called small office home office free financance account.
[13:59.67-14:03.70] Agent: On both of the accounts we have different pricings.
[14:04.43-14:10.96] Agent: So on the current one you are paying $[MONEY_AMOUNT] just for the Internet and for the phone line.
[14:11.12-14:18.86] Agent: But on the other account, same service is available in $[MONEY_AMOUNT] deal along with one cell phone online as well.
[14:19.64-14:22.50] Agent: And that account is counting as a new one.
[14:25.37-14:26.18] Customer: Okay,
[14:27.73-14:29.33] Customer: you got that? Yeah.
[14:29.37-14:38.95] Agent: Okay. All right. So if that is something you want to go with, I can start submitting the order and get this job done for you.
[14:39.28-14:42.30] Agent: Okay. All right, just allow me a moment.
[14:43.04-14:45.86] Agent: Right. I'SPEAKING with [PERSON_NAME] [PERSON_NAME].
[14:45.89-14:48.20] Agent: Right, Right. All right.
[14:48.24-14:50.55] Agent: Just a moment. You did that very well.
[14:50.65-14:52.89] Agent: Most people kill the last name.
[14:54.32-14:56.48] Agent: They put too many syllables in it.
[14:56.51-14:57.35] Agent: They put too many.
[14:57.41-14:58.29] Agent: I don't know.
[15:00.96-15:04.70] Agent: You'one of the first ones that knows how to say it.
[15:05.03-15:05.98] Agent: I got.
[15:08.75-15:13.46] Agent: All right, so just allow me a moment so I can open up my portal and get this job done for you.
[15:15.38-15:22.09] Agent: And the address I have, that is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[15:22.26-15:24.85] Agent: Yes. All right, just a moment.
[15:47.52-15:48.42] Agent: All right.
[15:53.25-15:57.52] Agent: And ma'am, just to confir for the best contact number.
[15:57.68-16:03.82] Agent: [PHONE_NUMBER]. This is the best contact number for you.
[16:03.97-16:04.75] Customer: Yeah.
[16:05.96-16:12.10] Customer: Now when you say one line, I can still use all my extensions, right?
[16:12.51-16:14.25] Agent: How many extensions do you have?
[16:16.36-16:17.93] Customer: When I got a count them,
[16:19.88-16:21.50] Customer: how many phones sets you have?
[16:21.67-16:23.47] Customer: Wait a minute. I don't know.
[16:23.49-16:24.58] Customer: I got two sets.
[16:24.71-16:30.70] Agent: Wait, hold on. You have two sets, then you have to extend one extension only.
[16:31.73-16:33.60] Agent: But extensions are free.
[16:33.78-16:39.14] Agent: So like if you had 2, 3, 4, 5, 6, you will not be charged for that.
[16:39.80-16:42.57] Customer: Okay, that's what I worried about.
[16:42.64-16:49.21] Customer: Yeah. So one line is sufficient and then I can do it everywhere want with that one line, Right?
[16:49.37-17:04.53] Agent: Exact. Exactly. So basically when the [OCCUPATION] are coming at the location and they're doing the installation, if you want to include any extensions, you can let them know and they will activate all the sets with those extensions.
[17:06.42-17:08.81] Customer: I move those extensions around.
[17:12.31-17:14.88] Agent: You have like how many phones set you have right now?
[17:16.11-17:17.24] Customer: That was Count.
[17:21.55-17:23.55] Customer: Four, five,
[17:26.45-17:27.19] Customer: six.
[17:29.29-17:31.75] Agent: You have approximately six phone sets.
[17:32.09-17:37.93] Agent: Yeah. All right. And whenever someone calls you, all the phone sets ring at the same time.
[17:37.97-17:40.92] Agent: Right? Right. All right, I got that.
[17:41.01-17:41.89] Agent: So don't worry about that.
[17:41.91-17:46.67] Agent: That is called caller hunting feature that is available in your services.
[17:46.82-17:49.27] Agent: So you will receive everything the same.
[17:49.45-17:50.62] Agent: They will do that.
[17:51.08-17:55.47] Agent: Okay. Allgh. But the thing is that as it will be a different.
[17:55.57-17:57.89] Agent: A new account so you will receive a new equipment.
[17:57.92-17:59.84] Agent: All right. So don't worry about that.
[18:00.02-18:02.34] Agent: If the [OCCUPATION] change your modem.
[18:03.39-18:11.99] Agent: Yeah. All right. And just one more minute and can I have your email where I can send you everything [TIME] [TIME] written form so you can have.
[18:12.17-18:13.58] Customer: I don't use the email.
[18:13.67-18:15.98] Agent: No. Oh, don't worry.
[18:16.08-18:17.67] Agent: Let me put that now.
[18:17.74-18:18.36] Agent: Email
[18:27.69-18:31.63] Agent: and let me see what are the dates available?
[18:34.93-18:42.08] Agent: So the earliest we have available at the location that is Friday next [DURATION].
[18:42.17-18:44.69] Agent: That is [DATE] [DATE].
[18:44.80-18:47.75] Agent: Are you available on Friday next [DURATION]?
[18:47.93-19:00.89] Agent: Yeah, we have time sl from [TIME] [TIME] [TIME] [TIME] [TIME] till [TIME] so can you suggest me any good time between that so I can select that for you?
[19:02.56-19:04.88] Agent: How about [TIME] [TIME] [TIME] [TIME]?
[19:05.04-19:07.21] Agent: [TIME]. Just a moment.
[19:16.65-19:18.12] Agent: Friday next [DURATION],
[19:20.41-19:23.71] Agent: [DATE] [DATE], right? Yes, [DATE_INTERVAL].
[19:24.10-19:30.82] Agent: All right. And one more thing for the billing names, I can put that under [PERSON_NAME], [PERSON_NAME].
[19:30.88-19:34.08] Agent: Right, right. Perfect. Perfect.
[19:34.13-19:38.26] Agent: Just mom one. So your order is all submitted.
[19:38.44-19:45.69] Agent: It's pered for the confirmation once the order gets approved, everything.
[19:45.78-19:46.52] Agent: I will
[19:48.17-19:50.63] Agent: set this order up for the installation.
[19:50.82-19:54.13] Agent: And before the [DURATION] [DURATION], [DURATION] [DURATION] before the installation.
[19:54.27-19:59.01] Agent: I will call you back one more time and we will give you a heads up for the installation.
[19:59.11-20:02.29] Agent: All right? Okay. All right, Perfect.
[20:02.42-20:04.54] Agent: So that's all done from our outside.
[20:04.60-20:07.68] Agent: So before I let you go, do you have any questions?
[20:08.22-20:11.96] Customer: Noay, you said your name was [PERSON_NAME], right?
[20:12.07-20:15.29] Customer: [PERSON_NAME] [PERSON_NAME]. Yeah, my son.
[20:15.66-20:18.68] Customer: My son. That was my son's name then.
[20:18.75-20:21.20] Customer: Well, you said that was.
[20:25.18-20:26.70] Customer: That's why I talked to you.
[20:26.76-20:29.05] Customer: Because usually I hang up on people.
[20:29.18-20:32.10] Customer: I'm crabby. I got that.
[20:32.16-20:33.61] Customer: So where is he now?
[20:34.07-20:35.62] Customer: Is he staying with you?
[20:35.80-20:38.31] Customer: No, he died. I really.
[20:38.37-20:40.24] Agent: I really apologize for your loss.
[20:40.98-20:42.79] Customer: Was like when you said bu.
[20:42.87-20:45.87] Customer: I was getting a bit of a idea about that.
[20:45.94-20:48.51] Customer: But don't ride a motorcycle.
[20:48.57-20:50.16] Agent: That's all I'm going toa tell you.
[20:53.11-20:55.98] Customer: You. I really do avoid motorcycles.
[20:56.18-20:58.45] Customer: You do? Yeah, I really do.
[20:58.59-21:01.75] Customer: I'm not kind of a person with the motorbikes.
[21:01.94-21:09.78] Agent: Yeah, yeah. But I hope wherever he is right now, he might have the best life in doct life.
[21:09.82-21:12.78] Customer: O he's writing his [MEDICAL_CONDITION] all over, hen.
[21:12.86-21:14.99] Agent: Come on. Yeah. All right.
[21:15.41-21:19.10] Agent: That's all. So is there anything else, ma'am?
[21:19.26-21:21.08] Customer: No, that's it. All right.
[21:21.13-21:26.48] Agent: Perfect man Am. So will give you a call back again before the installation.
[21:26.54-21:29.42] Agent: Then'll make sure that everything goes good for you.
[21:29.47-21:32.04] Agent: All right, ma'am? Okay, thank you.
[21:32.08-21:34.26] Agent: All perfect. Take care of yourself.
[21:34.71-21:35.75] Customer: Okay, bye.","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Good. It sounds great. Actually, this call is regarding your Internet phone lines and TV services. So may I speak with a person in charge please? That's me. Wait. Actually ma'am, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up to a huge margin. And you can save a lot ","Hello. Hello. Hi, my name is [PERSON_NAME] with [ORGANIZATION]. How are you doing today? Good. It sounds great. Actually, this call is regarding your Internet phone lines and TV services. So may I speak with a person in charge please? That's me. Wait. Actually ma'am, the only reason of this call is just to let you know that we are running promotion at this location. And that's why we are providing up to 35% discounted rate. Now you can lower your bill up to a huge margin. And you can save a lot of money every [DURATION]. So may I know how many phone lines you are using, Ma'am? One phone line. Got you. And ma'am, in this promotion, I can provide you 600 megby of Internet with Wi Fi hotspot and one phone line in only $[MONEY_AMOUNT] per [DURATION]. And do you have any TV services? [PERSON_NAME], look into your records. I am a customer of yours already. Yes, ma'am, I know that you'already using [ORGANIZATION]. But you know ma'am, I. Sorry, go ahead. Yeah, yeah. But you know ma'am, I'm from [ORGANIZATION] [ORGANIZATION]. My only job is just to call our customers and let them know this promotional rate. I'm not from [ORGANIZATION] [ORGANIZATION]. Unfortunately, I don't have your information in front of me. That's why I just want to confirm that how many TVS you are using, ma'am? Four. Four ts. And one last thing. For the tvs, are you watching any premium channels or you are watching regular channels? Regular. Regular. Got you. So ma'am, in this promotion, I can provide you four tvs with 65 plus HD channels, one phone line with the same number and 600 megabytes of Internet along with the W FI hotspot. Everything. And your bill going toa be only $[MONEY_AMOUNT] per [DURATION]. And it will be logkeged in for the next [DURATION] [DURATION]. By the way, how much you are paying currently? No. You don't know? Significant. Insignificant. Why? Do you have an idea how much you are paying? Ma'am, I think I pay you $[MONEY_AMOUNT] [DURATION] [DURATION]. You're paying $[MONEY_AMOUNT] [DURATION] [DURATION]? ###m yeah. For [ORGANIZATION] for your four tvs, one phone line and Internet. O that's not possible, ma'am. That's not possible. You are. All you give me is the phone and the Internet. That's all I pay for with you. Now. I used to have your television and it kept breaking. I had the [OCCUPATION] out here more than my son in law. Oh, got you. All right. And ma'am, you are using. That's why I dropped the TV and I dropped your tv. But I maintain the phone and the Internet. Yes, you are only using phone and Internet with [ORGANIZATION]. Right? Right. Got you. So ma'am, I will provide you one phone line with unlimited free of cost, local and long distance calling, 35 plus calling feature and 1600 megabyte of Internet with Wi Fi hotspot, everything in only $[MONEY_AMOUNT] per [DURATION] for one phone line and Internet. And only [MONEY_AMOUNT] per [DURATION]. And it will be fixed and lockegedd in for the next [DURATION] [DURATION]. Like the price will never go up. How about that? That's not worth it. Switch. If I'mnna switch, I'll switch to [ORGANIZATION] or somebody like that. Oh, you want to switch to [ORGANIZATION]? No, I said if I'm going toa switch, that's what I'll do. I'll switch to, you know, a more reasonable provider. I'm not asking you to switch anything. You'already using [ORGANIZATION]. Right? And I'm calling you from [ORGANIZATION]. So I'm not asking you to change anything. I'm not asking you to change your number or switch anything. I was just provide you this promotional rate and you're going to be saving some money. Ma'am, that's the reason of this call. You are paying around [MONEY_AMOUNT] for your one line and Internet. And I will provide you the same number. When you say one line, what do you mean by line? Like landline. Yeah, well, I only got one number. Yes, you got only one number, right? And I'm not asking you to change that number. Your number will be remain the same one. And I will provide you a 600 megabytes of Internet and one landline with only MA free of cost, local and long distance calling with 35 plus calling feature. And your bill is going to be dropped down to $[MONEY_AMOUNT] per [DURATION]. And you know, you will be getting one free of cost phone, SIM cards like a chip. It will be free of cost cell phone, unlimited texting, calling and Internet. Do you have cell phone? Do I have what? Cell phone. Cell phone. Yeah, I got a cell phone. And in this promotion man, you will be getting one free of cost mobile line like a SIM card. It will be free of cost for the next [DURATION] [DURATION]. Unlimited texting, unlimited Internet and unlimited SMS in only [MONEY_AMOUNT] per [DURATION]. I will give you one line like landline with the same number. Right? 1600 megabytes of Internet and 1 pre of cost mobile line in only [MONEY_AMOUNT] per [DURATION]. Does that sounds good to you? Yeah. But I'm worried about the one phone because maybe I don't understand how that works. Yes, ma'am. Not I have one number but I have many extensions floating around. Yes, I got you, ma'am. Your numbers will never change. Ma'am, your number will remain the same one. I will just put your number. Your number will be remain the same one. Everything will be the same one. I will be providing new WI fi modem free of cost. There is no charges for the equipment, no charges for the installation. In this promotion, everything will be from [ORGANIZATION] side and you will be enjoying 600 megabyte Internet, one landline and one free of cost mobile line like a SIM card in only [MONEY_AMOUNT] per [DURATION]. And you know this price will be fixed and locked in for the next [DURATION] [DURATION]. The prices will never go up. It's a good deal for you. You will be saving some money. You will be getting some best services. High speed of Internet, best features for the landline and one free of cost mobile line only is it texting, Internet and calling. So what about that? Now with the cell phone it's my son'and he uses track phone. So he biase his the so he has some remaining minutes on that. Well, ma'am, you know this SIM card like a mobile line is free of cost. You can get this free of cost. You don't have to pay for that. If you want, you can use it. If you don't want to use it, you can just get the SIM card. That's free of cost. Right. So I will provide you all these services in only [MONEY_AMOUNT] per [DURATION]. And you know, 600 megabytes of Internet. It'the fastest Internet I am giving you, ma'am. So it's pretty good deal for you. You are paying it's $[MONEY_AMOUNT] [DURATION] [DURATION]. No, $[MONEY_AMOUNT] per [DURATION]. Currently you are paying I think [MONEY_AMOUNT] plus for that. Right? For one landline and. Yes, and I will give you one phone line like landline and Internet and only [MONEY_AMOUNT] per [DURATION] and one pre of cost mobile line. Does that sounds good to you? Yeah. Got you. So ma'am, please give me a quick moment. I will connect you to one of my [OCCUPATION] [OCCUPATION] and he will just give you more information and he will let you know about the procedure. All right? Okay. I do appreciate your precious time. Ma'am, please give me a quick moment. Okay. Bye. [PERSON_NAME], thank you so much for holding. This is [PERSON_NAME], the [OCCUPATION] on the floor. How are you doing today? Good. All right. So you were having conversation with my [OCCUPATION] Regarding the services and he mentioned me that you guys currently have one phone line and Internet connection and you are paying around $[MONEY_AMOUNT] for the services. Yeah. All right. And just to confirm one thing from your side, currently you guys do not have any TV services, right? No, I used to have it, but it kept I had the service la here more than my son in law. All right, so ma'am, right now we have two options available here for you. The first one is that currently if we talk about your residence location, if you know there are two typ accounts a customer can contain on the residence location. The first one is that you already have the regular residence. The second one is that if you are familiar with the [EVENT]. If you remember, during the [EVENT] time, the school, colleges and the businesses were closed and all the people were used to use to study and work from home. So at that time we came up with the account for the people. So if we switch you over to that account, you can get the discounts which are available $[MONEY_AMOUNT] deal for the Internet of six [MONEY_AMOUNT] MB s, one Ph9 and one cell phone online completely free for the next [DURATION] [DURATION]. So what do you say about this deal? It's good. All right. [PERSON_NAME], I just wonder why you're offering it to me. Because you know, you get $[MONEY_AMOUNT] [DURATION] [DURATION]. Why are you losing $[MONEY_AMOUNT] [DURATION] [DURATION]? Let me tell you that thing is that currently you already like used the services for [DURATION] [DURATION] [DURATION] [DURATION] and when you got the account installed, at that time, the person who selld you that account, he already made enough money of that. His commission. I'm talking about the commission. So now if I'LIKE try to put some discounts on your existing account, it will not get you any discount as well and it will not provide me any good as well. Because indirectly I'm dealing with someone's else account and I'm not allowed to get anything out of that along with you cannot get any discounts as well. But on the other hand, if I provide you a discount along with the account on the new one, then you can get the discount as well. And I'm eligible to get the commission out of that as well. Okay. That's the only difference. Okay, but you're getting a discount as well. You're saving [MONEY_AMOUNT] [MONEY_AMOUNT] along with that, you're getting one cell phone line for you as well. So if you talk about completely, you are saving $[MONEY_AMOUNT] for the cell phone line as well. So in total it's around [MONEY_AMOUNT] do to $[MONEY_AMOUNT] [DURATION] [DURATION]. I don't know where you're getting there from because I get better quotes than that. You're saying that you already got a better quote than $[MONEY_AMOUNT]? No, I'm see that what you just said was not. It wasn't app. Appliciable to what I m. Let me repeat you that I'm saying is that currently you have. There are two types of accounts that are available on the residence. One you already have the regular residence. The other one is called small office home office free financance account. On both of the accounts we have different pricings. So on the current one you are paying $[MONEY_AMOUNT] just for the Internet and for the phone line. But on the other account, same service is available in $[MONEY_AMOUNT] deal along with one cell phone online as well. And that account is counting as a new one. Okay, you got that? Yeah. Okay. All right. So if that is something you want to go with, I can start submitting the order and get this job done for you. Okay. All right, just allow me a moment. Right. I'SPEAKING with [PERSON_NAME] [PERSON_NAME]. Right, Right. All right. Just a moment. You did that very well. Most people kill the last name. They put too many syllables in it. They put too many. I don't know. You'one of the first ones that knows how to say it. I got. All right, so just allow me a moment so I can open up my portal and get this job done for you. And the address I have, that is [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Yes. All right, just a moment. All right. And ma'am, just to confir for the best contact number. [PHONE_NUMBER]. This is the best contact number for you. Yeah. Now when you say one line, I can still use all my extensions, right? How many extensions do you have? When I got a count them, how many phones sets you have? Wait a minute. I don't know. I got two sets. Wait, hold on. You have two sets, then you have to extend one extension only. But extensions are free. So like if you had 2, 3, 4, 5, 6, you will not be charged for that. Okay, that's what I worried about. Yeah. So one line is sufficient and then I can do it everywhere want with that one line, Right? Exact. Exactly. So basically when the [OCCUPATION] are coming at the location and they're doing the installation, if you want to include any extensions, you can let them know and they will activate all the sets with those extensions. I move those extensions around. You have like how many phones set you have right now? That was Count. Four, five, six. You have approximately six phone sets. Yeah. All right. And whenever someone calls you, all the phone sets ring at the same time. Right? Right. All right, I got that. So don't worry about that. That is called caller hunting feature that is available in your services. So you will receive everything the same. They will do that. Okay. Allgh. But the thing is that as it will be a different. A new account so you will receive a new equipment. All right. So don't worry about that. If the [OCCUPATION] change your modem. Yeah. All right. And just one more minute and can I have your email where I can send you everything [TIME] [TIME] written form so you can have. I don't use the email. No. Oh, don't worry. Let me put that now. Email and let me see what are the dates available? So the earliest we have available at the location that is Friday next [DURATION]. That is [DATE] [DATE]. Are you available on Friday next [DURATION]? Yeah, we have time sl from [TIME] [TIME] [TIME] [TIME] [TIME] till [TIME] so can you suggest me any good time between that so I can select that for you? How about [TIME] [TIME] [TIME] [TIME]? [TIME]. Just a moment. Friday next [DURATION], [DATE] [DATE], right? Yes, [DATE_INTERVAL]. All right. And one more thing for the billing names, I can put that under [PERSON_NAME], [PERSON_NAME]. Right, right. Perfect. Perfect. Just mom one. So your order is all submitted. It's pered for the confirmation once the order gets approved, everything. I will set this order up for the installation. And before the [DURATION] [DURATION], [DURATION] [DURATION] before the installation. I will call you back one more time and we will give you a heads up for the installation. All right? Okay. All right, Perfect. So that's all done from our outside. So before I let you go, do you have any questions? Noay, you said your name was [PERSON_NAME], right? [PERSON_NAME] [PERSON_NAME]. Yeah, my son. My son. That was my son's name then. Well, you said that was. That's why I talked to you. Because usually I hang up on people. I'm crabby. I got that. So where is he now? Is he staying with you? No, he died. I really. I really apologize for your loss. Was like when you said bu. I was getting a bit of a idea about that. But don't ride a motorcycle. That's all I'm going toa tell you. You. I really do avoid motorcycles. You do? Yeah, I really do. I'm not kind of a person with the motorbikes. Yeah, yeah. But I hope wherever he is right now, he might have the best life in doct life. O he's writing his [MEDICAL_CONDITION] all over, hen. Come on. Yeah. All right. That's all. So is there anything else, ma'am? No, that's it. All right. Perfect man Am. So will give you a call back again before the installation. Then'll make sure that everything goes good for you. All right, ma'am? Okay, thank you. All perfect. Take care of yourself. Okay, bye."
235,2175,US_TELECOM_100_AH_(28),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(28)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.8986797,0.8986797027766914,2082.0,5114,5114,2.456292026897214,334,14,"[ACCOUNT_NUMBER], [DATE], [DATE_INTERVAL], [DURATION], [EVENT], [LANGUAGE], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.908,519,236,282,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.73-00:07.83] Agent: Hello? Hello, Good afternoon, My name is [PERSON_NAME] [PERSON_NAME] calling you from [ORGANIZATION].
[00:07.90-00:09.88] Customer: My mind. How are are you today?
[00:11.62-00:14.91] Customer: Just fine. I'm relaxing after [DURATION] [DURATION] [DURATION] [DURATION].
[00:15.29-00:17.50] Customer: I'm home. That's great.
[00:17.54-00:20.34] Agent: Ma'am, this call regarding your existing services.
[00:20.44-00:22.32] Agent: You have phone lines at Internet.
[00:23.14-00:24.95] Agent: May I speak to the authorized person?
[00:26.91-00:28.25] Customer: I beg your pardon?
[00:28.84-00:31.41] Agent: Ma'am, this call regarding your existing services.
[00:31.52-00:34.05] Agent: You have phone lines at Internet for your business.
[00:37.76-00:38.90] Customer: I heard that part.
[00:38.95-00:43.82] Customer: In what Ma'at? [ORGANIZATION] in [DURATION] process of changing out.
[00:43.95-00:46.16] Agent: I understand it. You're calling from [ORGANIZATION].
[00:46.20-00:47.67] Customer: I understood that, yes.
[00:47.73-01:00.17] Agent: Yeah. [ORGANIZATION] is in [DURATION] process of changing out the old copper lines to REW fiber reducing down the customer'bill and by doing that you can pay less with the upgrade services.
[01:00.32-01:02.81] Agent: And there is no installation or tech charge.
[01:02.88-01:05.30] Agent: It's [DURATION] free process from [ORGANIZATION].
[01:05.67-01:09.81] Agent: So can we send any [OCCUPATION] on [DATE] [DATE] [DATE]?
[01:09.88-01:11.33] Agent: Is it [DURATION] good [DURATION] for you?
[01:12.52-01:16.72] Customer: That's okay. But we already have the other lines in here.
[01:16.78-01:21.06] Customer: Sir, they laid those lines down [DURATION] long time ago.
[01:22.00-01:25.22] Customer: Yeah, andpper line. We have the copper line.
[01:25.64-01:28.83] Agent: Huh? You're using copper lines, right?
[01:30.28-01:34.92] Customer: Right. But you all were going to install the other.
[01:34.98-01:37.88] Customer: Which you did. Tore up my yard and everything.
[01:37.98-01:42.13] Customer: Put stuff on my wall and I have those lines in here already.
[01:42.23-01:43.94] Customer: That's what I'm trying to tell you.
[01:44.33-01:46.06] Agent: You're already using fiber.
[01:48.50-01:50.98] Customer: No, because they didn't transfer it over.
[01:51.03-01:52.19] Customer: That's what they didn't do.
[01:52.22-01:53.75] Customer: And I'm still being charged.
[01:53.86-01:57.48] Agent: Hellaciously'm so sorry to hear that.
[01:57.51-02:03.00] Agent: But ma'am, right now I see that you qualified for the fber and the reason I'm calling.
[02:05.47-02:12.66] Agent: Okay, the reason I'm calling you to schedule the appointment for the [OCCUPATION] to come on your place and.
[02:12.78-02:17.17] Agent: And so upgrade your old copper lines to renew fiber.
[02:17.28-02:18.44] Agent: And by doing that.
[02:18.50-02:22.97] Agent: And what's that consist of coming on here and doing that?
[02:24.16-02:27.97] Agent: There's no installation or tech charge of Pre process from [ORGANIZATION].
[02:30.63-02:32.39] Customer: You're understanding my question?
[02:32.53-02:35.31] Customer: What's that involved? What's he going to do?
[02:35.41-02:36.60] Customer: The lines are already here.
[02:36.66-02:37.81] Customer: What is he going to do?
[02:37.92-02:46.10] Agent: Yeah, when the [OCCUPATION] is going to come, they'll be only installing [DURATION] new free of cost modem that is qualified for the fer.
[02:46.24-02:48.87] Agent: And they will hook up your phone lines'that modem.
[02:48.94-02:50.47] Agent: That's all they're going to do.
[02:52.25-02:56.51] Agent: And most of the work will be done outside of your premises.
[02:58.46-03:00.87] Customer: Sir, you're not understanding what I'm saying.
[03:01.02-03:05.14] Customer: All that stuff was here and we decided we didn't want your service.
[03:05.24-03:06.63] Customer: And they took it all.
[03:07.15-03:10.61] Customer: Only thing I have is this thing on the outside of my building.
[03:10.78-03:13.01] Customer: [DURATION] big thing. What it is?
[03:13.06-03:15.41] Customer: I don't know, [DURATION] fiber Bo.
[03:16.38-03:18.44] Customer: Yes, I's already here.
[03:19.26-03:20.94] Customer: I know. They never took that.
[03:21.00-03:24.16] Customer: They took everything else inside my office.
[03:25.06-03:26.56] Customer: And why did everything.
[03:27.91-03:29.66] Customer: Because we didn't want your services.
[03:29.75-03:31.28] Customer: We? You never hooked it up.
[03:31.31-03:32.34] Customer: You never got it over.
[03:32.38-03:35.76] Customer: I'm getting five bills from you, all ridiculous.
[03:35.83-03:38.44] Customer: Paying over $[MONEY_AMOUNT] [DURATION] [DURATION].
[03:39.31-03:40.16] Customer: [DURATION] [DURATION]?
[03:42.22-03:43.92] Customer: Never got hooked up nothing.
[03:43.99-03:45.78] Customer: I can't get anything done with you.
[03:45.80-03:48.59] Customer: All you guys, you call somebody.
[03:48.71-03:52.54] Customer: I call somebody about my bill and they cant help me.
[03:52.56-03:55.30] Customer: I got to call somebody else and I'on the line.
[03:55.36-03:58.33] Customer: I don'have. Time for that'a small business.
[03:58.38-04:00.49] Customer: I don'have. Time to deal with that.
[04:01.32-04:02.72] Customer: I got it in.
[04:02.76-04:07.99] Customer: You sold me this bill and you didn't live up to what you said you were going to do.
[04:09.12-04:11.36] Customer: And you're not using any services right now.
[04:11.38-04:12.80] Customer: You're only paying the bills, right?
[04:12.86-04:15.64] Customer: Yes, and I'm getting charged for two lines, sir.
[04:15.78-04:17.12] Customer: Two lines. You look it up.
[04:17.17-04:20.69] Customer: I don't have. I just told you, I put in [DURATION] [DURATION] [DURATION] [DURATION].
[04:20.76-04:22.64] Customer: I'm at the house with my feet up.
[04:22.73-04:24.62] Customer: I don't have the numbers on the bill.
[04:24.73-04:28.78] Customer: But you look up my bill for my [ACCOUNT_NUMBER].
[04:28.89-04:33.84] Customer: Paying [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for two lines coming here [DURATION] [DURATION].
[04:33.98-04:36.62] Customer: That's ridiculous. Used to be.
[04:38.12-04:43.55] Agent: Yeah. I'll just inform my [OCCUPATION] about that and maybe he can help you with that.
[04:44.73-04:45.58] Customer: Just give me [DURATION] sec.
[04:45.61-04:46.31] Agent: Okay.
[05:09.55-05:10.70] IVR/System: Thank you so much for holding.
[05:10.75-05:12.28] Agent: This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION].
[05:12.35-05:13.29] Agent: How do you do?
[05:14.55-05:27.87] Agent: Yes, sir. Good. So, yeah, just wanted to get [DURATION] idea what kind of problems you're facing since I know that the [OCCUPATION] did come, but the work has not been completed yet.
[05:27.90-05:28.49] Customer: Right.
[05:29.90-05:38.94] Agent: It is correctect. So basically what we're trying to do is send out the [OCCUPATION] so that we can provide you with the upgrades to fiber.
[05:39.11-05:47.93] Agent: And our [OCCUPATION] will be working next [DURATION] from [DATE] [DATE] and they'be working till [DATE] [DATE].
[05:48.75-05:53.32] Agent: Except didn't Sunday. What would be the most convenient date for you?
[05:55.46-05:56.73] Customer: I don't give us
[05:58.90-06:00.46] Customer: you all call it this hour.
[06:00.52-06:03.49] Customer: I just told the young man he does not comprehend.
[06:05.14-06:07.02] Customer: I have just put in [DURATION] [DURATION] [DURATION] [DURATION].
[06:07.06-06:09.87] Customer: I'm at the house with my feet up and you call me.
[06:09.90-06:14.85] Customer: I don't have all these bills and everything in front of me right now.
[06:15.31-06:16.19] Customer: You call me it.
[06:16.25-06:18.82] Customer: You know, we're just [DURATION] small business.
[06:18.87-06:22.80] Customer: You sold me this package which you did not live up to.
[06:22.91-06:27.44] Customer: I'm trying to get credit on two bills that you have.
[06:27.51-06:32.70] Customer: I keep getting the bill and they say credit, credit, credit, but I get no money off of it.
[06:32.79-06:36.93] Customer: Nothing. Okay. I dont t know how you guys live with yourselves.
[06:37.35-06:43.29] Customer: I don'I. Wouldn'refer at [ORGANIZATION] [ORGANIZATION] to anyone.
[06:43.42-06:44.20] Customer: Anyone.
[06:45.46-06:49.33] Agent: I'm so sorry that you had to go through this experience, ma'am.
[06:49.46-06:54.17] Agent: I hope we can miss they come in here and tour up our yard and lines and everything.
[06:54.55-07:02.12] Customer: And we were to get the fiber optic line, which I assume is still here, and we don't have it.
[07:02.19-07:03.96] Customer: It's here, the lines are here
[07:05.90-07:07.83] Customer: and I'm still getting bill.
[07:07.89-07:14.34] Customer: This one [MONEY_AMOUNT], $[MONEY_AMOUNT] I think is what it is for two lines.
[07:14.48-07:16.08] Customer: Two lines come in here?
[07:16.19-07:19.61] Customer: Yeah, just my fax machine and my.
[07:20.46-07:22.70] Customer: My other line. Yeah.
[07:22.76-07:24.88] Customer: Oay. And that is because.
[07:25.07-07:27.42] Customer: Do you. How do you rate that?
[07:27.60-07:37.54] Agent: O course, ma'am. I'm so sorry that you had to go through this disrous experience with us, but we can make it better for you since now we are offering you [DURATION] much better service here.
[07:37.67-07:39.08] Customer: Like right now. You guys are s.
[07:39.08-07:40.06] Customer: What? Everybody
[07:41.44-07:43.39] Customer: hear me out. That's what you all tell me.
[07:43.44-07:46.53] Customer: One tells me one thing, another tells me another.
[07:46.71-07:51.75] Customer: And well, this one didn't know they didn't have the authorization to do that.
[07:53.49-07:56.61] Agent: Okay, well, right now you're using two phone lines.
[07:56.64-08:03.02] Agent: So the for the two phone lines you but along with the Internet can be reduced.
[08:03.09-08:04.43] Customer: I don't have Internet.
[08:04.55-08:05.99] Customer: That's what you don't understand.
[08:06.06-08:08.05] Customer: I do not have Internet.
[08:08.35-08:09.60] Agent: Yes, ma'am, I understand that.
[08:09.63-08:11.57] Customer: No, that bill was taken away.
[08:11.74-08:13.12] Customer: That bill was taken away.
[08:13.19-08:14.61] Customer: I don't pay Internet.
[08:14.99-08:28.77] Agent: Yes, ma'am. The Internet is basically to back up the telephone line since on the copper services that you're using right now, the builds are much higher than the digital services and digital services require [DURATION] Internet to back up the telephone lines.
[08:28.90-08:36.62] Agent: Your total bill for the two phone lines along with [DURATION] very high speed Internet is going to be reduced to just $[MONEY_AMOUNT] per [DURATION].
[08:36.78-08:38.66] Agent: Exact locked in prices.
[08:38.80-08:41.48] Agent: And we are not buyinging you [DURATION] [DURATION] contract here as well.
[08:41.63-08:45.36] Agent: Since we have the fiber available now in your business premises, we can help you out.
[08:45.39-08:49.85] Agent: And that's why we are looking for [DURATION] good date so that we can send the [OCCUPATION] for the free installation.
[08:50.54-08:53.12] Agent: So how about provide.
[08:54.47-08:58.66] Customer: I don't understand the insall when the phone lines are already here.
[08:58.72-09:02.50] Customer: That's what I'm asking the other gentleman and he Gave me to you.
[09:02.66-09:04.84] Agent: Okay, the lines are already here.
[09:04.91-09:09.71] Customer: So what's involved in the [OCCUPATION] coming to do what they're going to do?
[09:09.87-09:24.06] Agent: Yes, exactly. So the [OCCUPATION] will be providing you with the new free modem running [DURATION] fiber wire from the box till your suite or if the buyers are already in your suite, then they're just gonna provide you with the new free modem and hook up your phone lines to the modem.
[09:24.08-09:29.88] Agent: It's gonna be like [DURATION] short process, take taking about [DURATION] hour or so and then you're going to be good to go.
[09:29.90-09:34.88] Agent: You will be having our fiber optic account in which you're going to have [DURATION] much discounted prices.
[09:35.02-09:44.55] Agent: And you're also going to get free local long distance calling along with [DURATION] business calling features like the call forwarding, recording, disaster recovery, [PHONE_NUMBER] way, everything like that.
[09:44.72-09:47.35] Agent: And it's all going toa be just under one combined bill.
[09:47.64-09:49.88] Agent: So you don't have to worry about anything here.
[09:50.06-09:55.48] Agent: We will not be like digging up any holes or doing anything else here.
[09:55.61-10:02.97] Agent: The fiber has been installed, the fiber box and you're just going to be getting installed with your personal account here.
[10:03.15-10:07.03] Customer: So that's it. Where is this box going to be installed?
[10:07.70-10:13.64] Agent: I have the location for you at [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[10:13.81-10:19.75] Agent: Correct? All? Yes. And is there any suite number or any other information out there?
[10:21.80-10:25.38] Agent: Pardon me? Any suite number or floor number?
[10:27.25-10:28.88] Customer: I don't know what you're talking about.
[10:29.02-10:31.50] Agent: Any like [DURATION] suite happened to that big box?
[10:31.80-10:36.95] Agent: Huh? Do you have any suite number or any floor number?
[10:39.45-10:40.63] Customer: I don't know what you're saying.
[10:40.72-10:43.92] Agent: Sleeve number. Sweet, sweet.
[10:44.06-10:48.41] Agent: S U I [ORGANIZATION] E Apartment number?
[10:48.58-10:49.80] Agent: Units number.
[10:51.11-10:53.11] Customer: No, no, nothing like that.
[10:53.13-10:54.76] Customer: Okay. I don't know what you'talking about.
[10:55.30-10:57.12] Agent: So basically the fiber box.
[10:57.54-11:00.39] Agent: The fiber box has been installed in the building.
[11:00.57-11:03.21] Agent: The [OCCUPATION] will be just like running the.
[11:03.54-11:04.68] Agent: I just told you.
[11:04.75-11:06.07] Agent: I just told you sir.
[11:06.18-11:09.32] Customer: Everything was taken out of my building.
[11:09.43-11:20.75] Customer: There is [DURATION] box on the amountd on the outside of my building but everything inside has been taken or we sent back.
[11:21.50-11:24.32] Agent: Okay, that's what I'm telling you.
[11:24.65-11:26.89] Agent: Okay, can I put you on [DURATION] brief hold?
[11:26.98-11:31.05] Agent: I will be just checking the Internet qualification for you.
[11:31.11-11:32.51] Agent: It's going to take like [DURATION] minute.
[11:32.54-11:35.43] Customer: Okay? Yeah. Really?
[11:40.72-11:42.82] Agent: Okay, well thank you so much for holding on.
[11:43.67-11:52.48] Agent: I was able to see that the fiber box that is associated with your location is nearby.
[11:52.60-11:56.36] Agent: And like we will be running the wire from that box till you're building.
[11:56.42-12:03.46] Agent: That's it. And you will be getting our fiber optic pure fiber Till the business and rest.
[12:03.51-12:12.49] Agent: The [OCCUPATION] can explain you better because right now I have the tools here which can tell me that whether the fiber is available at your building or not.
[12:12.52-12:16.63] Agent: And I can see that it is available the rest of the [OCCUPATION] process.
[12:16.75-12:18.36] Customer: The fiber lines are here?
[12:18.51-12:21.17] Customer: Yep. They never dug those up.
[12:21.51-12:24.11] Agent: Yes, ma'am. Like the fiber wires are there.
[12:24.17-12:28.22] Agent: All they need to install now is [DURATION] modem, [DURATION] router,
[12:29.43-12:31.59] Agent: or the. Yep. Internet.
[12:31.61-12:33.79] Customer: And my question being theynn.
[12:33.88-12:36.10] Customer: Where are they goingna mount this router?
[12:36.71-12:38.51] Agent: Wherever you want. Inside, Inside.
[12:38.61-12:41.07] Agent: Inside the building? Inside the building.
[12:41.21-12:42.00] Agent: Inside,
[12:43.59-12:46.25] Agent: yes. Where your office is located.
[12:47.83-12:51.68] Agent: Okay, so the installation will be done inside your office.
[12:51.71-12:53.25] Agent: The rest of the work has.
[12:53.34-12:55.61] Agent: Most of the work has been completed outside.
[12:55.78-12:59.02] Agent: And if there's anything to be done outside, they will be taking.
[12:59.11-13:00.14] Agent: Doing that as well.
[13:00.24-13:07.36] Agent: And then they will be installing the Internet modem in your business suite, like in your office.
[13:07.51-13:08.33] Customer: Okay,
[13:10.47-13:12.48] Customer: I'm not interest. See, I'm.
[13:12.59-13:14.92] Customer: I'm old, let's put it.
[13:15.03-13:16.72] Customer: And I don't understand all your.
[13:16.91-13:19.87] Customer: Whatever, but we don't have Internet.
[13:19.93-13:21.83] Customer: That's why I don't understand this Internet.
[13:21.90-13:24.96] Customer: Netit. Internet, yes, talk.
[13:25.15-13:26.42] Customer: Because we don't have it.
[13:26.52-13:27.68] Customer: I'm not paying for it.
[13:27.71-13:28.92] Customer: I canceled that
[13:30.23-13:33.09] Customer: whatever line or whatever that's been canceled.
[13:33.12-13:34.80] Customer: She was very nice when I called her.
[13:34.86-13:37.59] Customer: The other four are not very bad.
[13:37.88-13:41.02] Customer: But the Internet lady was very nice.
[13:41.92-13:45.71] Agent: I'm sorry you had that experience, ma'am, but the Internet.
[13:46.76-13:55.64] Agent: Internet is too lower down your cost because whenever you are having more than one product with [ORGANIZATION], you get [DURATION] very huge discount.
[13:55.76-14:03.22] Agent: And another reason for the Internet is because we are providing you fiber optic technology now instead of the copper lines.
[14:03.39-14:07.62] Agent: And that requires [DURATION] Internet to run the phone line.
[14:08.00-14:11.05] Agent: So it's going to be basically just for the backup of telephones.
[14:14.88-14:16.35] Customer: Well, I guess. Okay.
[14:16.53-14:19.42] Customer: I just don't understand, you know, it's just.
[14:19.51-14:21.07] Customer: Y all are making it so.
[14:21.25-14:22.45] Agent: It's not hard, ma'am.
[14:22.52-14:25.19] Agent: It's just simple. It's just very simple.
[14:25.24-14:26.50] Customer: No, it's not simple.
[14:26.61-14:29.56] Customer: You all don't have any patience with older people.
[14:29.66-14:31.38] Customer: You don't. All this
[14:32.61-14:38.38] Customer: technology and everything you're spouting off and you have no patience with the older people.
[14:38.80-14:42.84] Customer: I mean, with anything, you know, and it just really.
[14:43.02-14:45.93] Customer: I went through this with my mother and it's awful.
[14:46.07-14:50.11] Customer: Awful. And I'm so, you know, it just.
[14:50.30-14:54.96] Customer: Yeah, well, I know you're sorry, but don't do me any good.
[14:55.89-14:59.89] Customer: Everybody you talk to and complain to, they say, oh, I'm so Sorry.
[14:59.99-15:05.93] Customer: And I talked to [DURATION] lady the other [DURATION] about my credit on this one bill says oh, I can't handle that.
[15:05.99-15:07.73] Customer: Get this, can't handle this.
[15:07.79-15:09.69] Customer: You got to call another number.
[15:09.87-15:11.92] Customer: I don't have the time to do it.
[15:12.01-15:15.05] Customer: I have $[MONEY_AMOUNT] credits.
[15:15.15-15:18.81] Customer: One is $[MONEY_AMOUNT], another is maybe five.
[15:18.88-15:20.39] Customer: I doing this by memory.
[15:20.49-15:25.65] Customer: Yeah. And I can't get it that I have to call [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to get this.
[15:26.12-15:30.59] Customer: How about that? She can't send me [DURATION] check or whatever.
[15:30.69-15:32.13] Customer: That's what she told me.
[15:33.20-15:36.25] Agent: Yeah. And it's just frustrating.
[15:38.43-15:43.48] Agent: Well, we are trying our best to help out all our customers here.
[15:43.61-15:55.13] Agent: Since we haven't created [ORGANIZATION] portals on phones with which you can just open your account yourself and handle your credit yourself.
[15:55.26-15:56.99] Agent: You won't have to even call anyone.
[15:57.09-15:58.08] Agent: We are trying our best.
[15:58.11-16:04.73] Agent: We are progressing [DURATION] by [DURATION] to enhance our customer service experience for our loyal customers, ma'am.
[16:04.90-16:06.68] Agent: But I will.
[16:10.28-16:12.21] Customer: Oay. What do you saying?
[16:12.39-16:18.30] Customer: Ye. So I hope that the experience that you get in the future are yourarks over here.
[16:18.37-16:23.24] Agent: Help us create [DURATION] better interface for you as our customer.
[16:23.42-16:29.47] Agent: But for right now we are still learning and we also making the changes and to make it better for you.
[16:31.80-16:33.75] Agent: May I ask you where are you calling from?
[16:33.92-16:35.95] Customer: I'm in [LOCATION], [LOCATION].
[16:37.00-16:39.62] Agent: Oh really? Yes, really.
[16:39.91-16:42.63] Customer: Yes. What. And I'm in [LOCATION].
[16:42.67-16:44.50] Customer: And you're going to handle my business?
[16:44.91-16:49.25] Agent: Yeah. The local office will be sending the [OCCUPATION] over here.
[16:50.00-16:51.49] Customer: I will be just placing the order.
[16:51.56-16:58.94] Agent: Since I work at the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], my job here is to just like schedule [DURATION] [OCCUPATION] visit for you.
[16:59.11-17:05.08] Agent: There are the [OCCUPATION] from your local office will be going in and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is [DURATION] very large firm, ma'am.
[17:05.18-17:14.19] Agent: It's the oldest telephone company in [LOCATION] [LOCATION] and we are having services in all the states in [LOCATION] [LOCATION] So it's kind of.
[17:14.28-17:17.37] Agent: Sometimes there are unhappy customers.
[17:17.52-17:23.05] Agent: But we try our best here and sometimes I try my best too to understand.
[17:23.12-17:24.84] Customer: But you all don't help any.
[17:25.02-17:27.91] Customer: You don't. Your people are very.
[17:28.05-17:30.06] Customer: Not very helpful at all.
[17:30.19-17:37.17] Customer: At all. When you call, it says on my bill it says if you have questions about your Bill, call this [PHONE_NUMBER] number.
[17:37.24-17:40.11] Customer: And you call, you tell them oh, I can't handle that.
[17:40.21-17:41.26] Customer: What is that?
[17:42.88-17:44.79] Customer: There are some different departments.
[17:44.93-17:46.54] Customer: That's not very business.
[17:47.39-17:51.68] Agent: Yes, but we can transfer your call to that department ourselves as well.
[17:51.86-17:53.41] Agent: Have. Have you had [DURATION].
[17:54.99-17:58.15] Customer: Then put the number correct number on the bill.
[17:58.34-18:00.10] Customer: Don't be transferring it.
[18:00.21-18:04.95] Customer: And when you call [DURATION] number that's what you will call to find out what you want to know.
[18:05.12-18:08.22] Customer: Mm hmm. Yes, that's what I'm saying.
[18:08.96-18:11.22] Customer: There's too manybody here.
[18:11.33-18:21.29] Customer: This want be. Somebody calls here for my business, I answer the phone myself for our business and I can direct it or answer their question.
[18:21.40-18:23.22] Customer: Now you all can't do that.
[18:25.57-18:29.66] Customer: Y. So basically there's too many departments.
[18:30.57-18:34.85] Customer: Some things are handled by the billing, some things are handled by fiber.
[18:34.96-18:37.04] Customer: Then there's TV mobiles.
[18:37.18-18:40.27] Customer: So it's like, you know, like [DURATION] very large corporation.
[18:41.44-18:43.17] Customer: Some stuff is being deal by.
[18:43.35-18:55.75] Customer: We're small. I handle [DURATION] lot of the packaging, I handled the bookkeeping, I handed the payout checks and I answered the phone to you all people, they can't, excuse me, shit or get off the plot.
[18:55.88-19:01.85] Customer: I mean you go there and you go on and on and on and I ask [DURATION] question and you can't answer it.
[19:01.99-19:03.90] Customer: I mean that's very frustrating.
[19:04.85-19:05.98] Customer: Well, you.
[19:08.01-19:09.90] Customer: I'm. What I can say, what can I say?
[19:09.93-19:19.81] Agent: Like we are incompetent people, but we are our best and you are [DURATION] very incredibly hard working person and I really appreciate you.
[19:20.87-19:25.59] Customer: Yeah, right. Well, we would really like to switch services to somebody else.
[19:25.66-19:28.92] Customer: Really because we're really not happy with [ORGANIZATION].
[19:29.03-19:30.50] Customer: They just screwed us around.
[19:30.60-19:31.56] Customer: I've paid these things.
[19:31.59-19:42.92] Customer: You look back, we have been on this billing and switch over to this thing since my [MARITAL_STATUS] died in [DATE_INTERVAL], [DATE_INTERVAL].
[19:42.99-19:49.32] Customer: You look back on my record, you look back at the money that has been paid from this company.
[19:49.69-19:50.43] Customer: All
[19:51.69-19:59.32] Customer: you have just robbed me badly sometimes it's almost [MONEY_AMOUNT], $[MONEY_AMOUNT] [DURATION] [DURATION].
[20:00.02-20:03.38] Customer: [DURATION] [DURATION]. You look back if you got the time.
[20:03.48-20:05.17] Customer: I dare you to look back.
[20:05.30-20:06.32] Customer: I dare you.
[20:11.70-20:18.10] Customer: I'd like to know, you know when you call about something, they say, well this is, this is going to be recorded.
[20:18.24-20:19.43] Customer: What do they do with that?
[20:19.49-20:21.93] Customer: I sit there, you complain, but you don't call back.
[20:22.06-20:23.48] Customer: What do they do with that?
[20:24.79-20:39.87] Agent: The call is being is monitored like every service call is then monitored by [DURATION] Q and [DURATION] person, [OCCUPATION] [OCCUPATION] [OCCUPATION] to make sure that the, the customer care that we provide has been good.
[20:39.93-20:42.28] Agent: And we have not told any kind of.
[20:42.30-20:43.62] Agent: You like misreading
[20:45.12-20:47.02] Agent: something, misleleading to the customers.
[20:47.32-21:07.36] Agent: And we have handled the problem correctly so they make sure that the call is heard after it's processed so that like if there's any changes to be made they either have the [OCCUPATION] accountable for it or assist the customers in [DURATION] better way.
[21:09.21-21:10.88] Agent: But they never hear anything.
[21:11.82-21:15.56] Agent: They do hear almost every call I don't hear anything.
[21:15.61-21:20.32] Agent: You don't call me to say, well, I'm sorry that you're upset with your service or anything.
[21:20.37-21:22.19] Agent: They don't call call us.
[21:23.26-21:24.56] Customer: That's what I'm saying.
[21:25.73-21:28.91] Agent: Well, we did call you at this time, didn't we?
[21:29.45-21:37.18] Customer: Yeah, rec call and it, it's unkn known number which you don't know if they're calling from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or whatever.
[21:37.36-21:40.48] Customer: Then they say I'm calling about [ORGANIZATION].
[21:40.87-21:41.64] Customer: Yeah,
[21:43.38-21:48.34] Customer: don'I. Mean it doesn't say [ORGANIZATION] on the, on the caller ID because I have [DURATION] caller ID.
[21:48.52-21:59.91] Customer: Okay. It doesn't. What I can tell you is that there's [DURATION] lot of phone numbers going on from here because we are calling [DURATION] lot of our customers.
[22:00.05-22:03.26] Customer: Not each number goes to as [DURATION] [ORGANIZATION] number.
[22:04.23-22:06.82] Customer: There's more than thousand numbers over here.
[22:07.15-22:13.58] Agent: And right now the [OCCUPATION] that you're going to see are going to come in [ORGANIZATION] vehicles.
[22:13.88-22:17.79] Agent: We eng into uniforms, do check for salese service badges.
[22:17.97-22:22.65] Agent: We are trying to like upgrade your personal account with ATM [ORGANIZATION].
[22:23.21-22:33.94] Agent: Not asking you any kind of like credentials for you, just giving you the information and asking you, telling you how we can help you out and how you can save money and get [DURATION] better service with that.
[22:34.12-22:40.08] Agent: Right now you said yourself you're paying, you've paid more than [MONEY_AMOUNT] $[MONEY_AMOUNT] per [DURATION] as well just for the two phone line.
[22:40.38-22:44.32] Agent: No. [MONEY_AMOUNT] do [MONEY_AMOUNT].
[22:44.33-22:47.68] Customer: I just got [DURATION] bill $[MONEY_AMOUNT].
[22:47.85-22:49.02] Customer: And that's not all.
[22:49.11-22:51.34] Customer: I got another one for $[MONEY_AMOUNT].
[22:51.45-22:54.73] Customer: So I'm paying over $[MONEY_AMOUNT] for your service.
[22:54.79-22:56.38] Customer: [DURATION] [DURATION]. [DURATION] [DURATION].
[22:57.64-22:59.16] Customer: And yes, how about that?
[22:59.20-23:02.53] Customer: That is, that is like too much.
[23:02.57-23:08.31] Agent: And right now for being that kind of [DURATION] loyal person with [ORGANIZATION], we have installed CY.
[23:08.64-23:10.18] Agent: Times are hard now.
[23:10.57-23:16.98] Agent: Times are hard and people, some people don't realize that they just sit there and send out the bills.
[23:17.37-23:18.31] Agent: They don't.
[23:20.96-23:26.70] Agent: Okay, well, right now we can reduce your bill for the two phone lines to just [MONEY_AMOUNT].
[23:26.89-23:28.24] Agent: And that's [DURATION] locked in price.
[23:28.29-23:33.82] Agent: Ma'am, you have been [DURATION] very loyal [ORGANIZATION] customer and I, we really appreciated you.
[23:33.93-23:36.02] Agent: You are the best part of [ORGANIZATION].
[23:36.21-23:38.07] Agent: And right now we can help you.
[23:38.20-23:40.55] Agent: We can help you get [DURATION] build reduced down.
[23:40.72-23:43.07] Agent: We can help you get better services with us.
[23:43.54-23:51.86] Agent: Since the area for you guys [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] has also spent [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] to upgrade the services to fiber from copper.
[23:52.04-23:58.99] Agent: And like right now the copper is Much cheaper so you can get your bills reduced now.
[23:59.82-24:02.06] Agent: So why not take that opportunity?
[24:02.16-24:09.28] Agent: If you've been so long with [ORGANIZATION] and paid this much, then get [DURATION] better service in [DURATION] cheaper cost as well.
[24:13.60-24:14.80] Customer: Got [DURATION] good point there.
[24:14.86-24:16.65] Customer: Why didn't you do it [DURATION] long time ago?
[24:17.32-24:29.17] Agent: Well, the services are still being upgraded in most of the areas in [LOCATION] but we cannot like, we do not have that kind of manpower or the revenue to like upgrade all the services everywhere to fiber.
[24:29.20-24:30.76] Agent: We are doing it one by one.
[24:30.94-24:34.53] Agent: So like, it's [DURATION] very smooth shift to technology.
[24:34.64-24:38.10] Agent: We are having 5G technologies and something like that.
[24:38.76-24:42.36] Agent: So the 5G also uses fiber cables.
[24:42.39-24:45.97] Agent: So we are running eventually more and more fibers everywhere.
[24:46.88-24:52.30] Agent: The good news is your area has been upgraded, so now you can enjoy [DURATION] better deal.
[24:54.67-25:02.19] Customer: Well, I already have the fiber lines in here, so I don't know what you're going on about the fiber lines, because they're already here, but you're not never hook up.
[25:02.32-25:06.49] Customer: That's belly. Ach. You're not hooked out.
[25:06.55-25:10.71] Customer: That's it. The fiber lines are there and you're still not hooked up to it.
[25:10.74-25:13.17] Customer: You're just not enjoying it.
[25:13.26-25:14.99] Customer: Even if it is available to you,
[25:17.62-25:18.36] Customer: like
[25:20.26-25:23.36] Customer: from over where I am on the copper wires.
[25:23.73-25:26.23] Customer: We just hang clothes to dry.
[25:26.38-25:27.53] Customer: We don't use them anymore.
[25:27.59-25:30.30] Customer: It just fiber. I know.
[25:30.35-25:32.88] Agent: Okay, that's good. You, what is your name?
[25:33.04-25:34.13] Agent: My name is [PERSON_NAME].
[25:34.43-25:36.08] Customer: You give [DURATION] good sales speech.
[25:36.14-25:39.56] Customer: But what if you going to back it up and is another question.
[25:39.67-25:40.76] Customer: What is your name?
[25:40.91-25:42.20] Agent: My name is [PERSON_NAME].
[25:42.38-25:47.25] Customer: [PERSON_NAME] [PERSON_NAME]. Dear. Yep.
[25:47.36-25:48.02] Customer: So
[25:49.76-25:53.09] Agent: [ORGANIZATION] [ORGANIZATION]. Can I read AM what can I read you?
[25:53.12-25:56.02] Agent: What's the number? Yeah, tell me when you're ready.
[25:57.88-26:00.11] Agent: Tell me when you are ready to provide number.
[26:00.24-26:02.31] Customer: Yes, I have it right here.
[26:02.44-26:14.18] Agent: Perfect. The toll free is [PHONE_NUMBER].
[26:15.40-26:17.27] Agent: Extension number [PHONE_NUMBER].
[26:18.72-26:20.09] Agent: I'm gonna repeat it.
[26:20.23-26:24.16] Agent: It is [PHONE_NUMBER] [PHONE_NUMBER].
[26:24.52-26:29.77] Agent: [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. [PERSON_NAME] [PERSON_NAME].
[26:31.07-26:36.16] Customer: Okay, perf. So if I have problems, I'm going to reach you at this number.
[26:36.66-26:38.60] Agent: Disturb me whenever you want, ma'am.
[26:38.71-26:39.74] Agent: Happy to assist you.
[26:39.83-26:45.18] Agent: Oay than. So the [OCCUPATION] are working in your business area from [DATE] [DATE].
[26:45.27-26:48.35] Agent: Wednesdayill [DATE] [DATE], [DATE].
[26:48.51-26:49.88] Agent: And they will not be working Saturday.
[26:49.91-26:51.84] Agent: Also. You got [DURATION] grace period there?
[26:51.99-26:54.45] Agent: [DURATION] grace period. [DATE_INTERVAL].
[26:54.91-26:55.91] Customer: What was the first part?
[26:55.95-26:57.97] Customer: [DATE_INTERVAL] what? [DATE].
[26:59.47-27:01.70] Customer: [DATE] [DATE] to the [DATE].
[27:01.87-27:04.34] Customer: Is that what youill the [DATE]?
[27:05.19-27:08.69] Customer: Oh, [DATE]. Okay. Now
[27:10.80-27:13.82] Agent: I'm open here at business hours [TIME] to [TIME].
[27:15.41-27:19.77] Agent: Here at the business on Mondays and Tuesdays my gate is closed.
[27:19.83-27:21.41] Agent: But he could come in.
[27:21.58-27:29.19] Agent: I closed it for business purposes with this [EVENT] [EVENT] thing.
[27:29.54-27:34.32] Agent: The gates are closed, but if they call, they can come in, you know.
[27:34.49-27:37.08] Customer: Perfect. That's going to be okay.
[27:37.38-27:41.99] Agent: So can I set you up for [DATE], [DATE] [DATE]?
[27:44.03-27:47.80] Customer: [DATE], yes. Okay, now I just told you now.
[27:47.83-27:53.57] Agent: The gates will be closed, but he can open them and come in.
[27:54.07-27:55.36] Customer: There's just [DURATION] chain on it.
[27:55.39-27:57.29] Customer: Alles to is open it, come in.
[27:57.46-28:02.09] Agent: Perfect. [DATE] [DATE] and between [TIME] to [TIME], right?
[28:03.03-28:04.77] Customer: Yes, sir. Perfect, ma'am.
[28:04.86-28:10.99] Agent: So before we proceed further, I would just like to make you aware for quality and training purposes, this call may be monitored.
[28:11.15-28:12.57] Agent: So this is for the business y.
[28:12.60-28:13.45] Agent: There you go.
[28:15.23-28:20.58] Customer: That's [DURATION] requirementnot. I already taken about [DURATION] [DURATION] [DURATION] of my good time here.
[28:20.75-28:22.69] Agent: Okay, I'm going toa make it quick then.
[28:23.23-28:31.23] Agent: Okay, so it's for [ORGANIZATION] [ORGANIZATION], located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION], zip code [LOCATION].
[28:31.28-28:36.12] Agent: Right. M. Perfect. Am I having the pleasure speaking with Ms.
[28:36.15-28:38.91] Customer: [PERSON_NAME] [PERSON_NAME] today? Correct.
[28:39.06-28:40.66] Agent: Correct. You pronounced it right.
[28:40.72-28:41.67] Customer: I'm surprised.
[28:42.97-28:43.93] Customer: Well, thank you so much.
[28:43.99-28:47.83] Customer: People, they really don'cannot pronounce [LANGUAGE] for some reason.
[28:47.90-28:51.11] Agent: But anyhow. Well, it's been [DURATION] [DURATION] in [LOCATION] [LOCATION].
[28:51.14-28:52.63] Customer: so I've gotten used to it.
[28:52.93-29:02.23] Agent: Okay, so the [OCCUPATION] will ask you for [DURATION] four digit security qud on the [DURATION] of installation, which is going to be the last four digits of your main phone line.
[29:02.34-29:03.65] Agent: [PHONE_NUMBER] [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER].
[29:03.74-29:08.54] Agent: Okay. Okay, wonderful. Can I have the last four?
[29:10.71-29:16.47] Customer: What the passcode is what the security code for the [OCCUPATION].
[29:16.65-29:18.35] Customer: O. Security code. Okay.
[29:18.41-29:24.67] Agent: Yes. And it's the last four digits of your main phone line as wellay.
[29:24.73-29:27.17] Agent: Oay. Perfect. Can I have the fax number, please?
[29:28.56-29:29.95] Customer: I don't have [DURATION] fax.
[29:30.12-29:33.44] Customer: Well, I do too have [DURATION] fax, but I can't remember them.
[29:33.57-29:34.55] Customer: I can't remember it.
[29:34.58-29:35.73] Customer: You ought to have it.
[29:35.89-29:38.94] Agent: Okay, over there's [PHONE_NUMBER] [PHONE_NUMBER].
[29:39.04-29:45.30] Agent: It's [PHONE_NUMBER] [PHONE_NUMBER]. I don't know, something [PHONE_NUMBER] or something I like.
[29:45.32-29:47.32] Customer: I say I'm at my house, I got my feet up.
[29:47.37-29:50.50] Customer: I'm tired. Okay, I've got it right here.
[29:50.60-29:51.67] Customer: Just correct me if I'm wrong.
[29:51.70-29:56.43] Agent: It is [PHONE_NUMBER]. Correct.
[29:56.53-29:57.80] Customer: You are? That is correct?
[29:57.86-30:07.41] Agent: Yes sir. Perfect. So just to confirm, are you guys using any kind of special phone system or just basic regular phone set?
[30:09.19-30:10.45] Customer: I beg your pardon?
[30:10.76-30:13.97] Customer: Is it any Kind of special phone, two lines coming in.
[30:14.36-30:16.79] Agent: Okay. And the phones.
[30:16.93-30:19.34] Agent: Does it play music when you put someone on hold?
[30:24.38-30:25.65] Customer: I don't know. I don't know.
[30:25.71-30:27.02] Customer: Yeah, I don't know.
[30:27.17-30:28.33] Customer: It might be [DURATION] regular phone.
[30:28.35-30:29.97] Customer: Is it like put.
[30:30.06-30:31.71] Customer: I don't put anybody on hold.
[30:31.82-30:34.28] Customer: When I answer the phone, I answer it.
[30:35.73-30:37.54] Customer: I don't have [DURATION] answering service.
[30:37.64-30:39.34] Customer: I don't have [DURATION] answering service.
[30:39.45-30:42.74] Customer: When the phone rings here, someone here answers it.
[30:42.84-30:45.69] Agent: Period. Perect. Okay then it's just [DURATION] regular phone.
[30:45.73-30:52.54] Agent: And the fax machine that you have, is it older than [DATE_INTERVAL] or did you buy it after that?
[30:53.15-30:54.89] Customer: No, it's fairly new.
[30:54.96-30:59.85] Customer: It's like [DURATION], I don't know, [DATE_INTERVAL] or something like that maybe.
[30:59.92-31:00.89] Agent: Perfect then.
[31:02.47-31:09.46] Agent: Perfect. And any special services to the phone line like [DURATION] credit card terminal alarm system or point of sales machine?
[31:09.51-31:11.56] Customer: No, no, no, I don't do any credit card stuff.
[31:11.60-31:12.78] Customer: No, no, no, no, no.
[31:12.91-31:23.13] Agent: Perfect then. Okay, so the discounted bill for your two phone lines, the fax line and the main line, you're going to have free local and long distance calling on both.
[31:23.19-31:37.20] Agent: You can call unlimitedly free to [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION] and you're going to have like [DURATION] business calling features as well in which call, [PHONE_NUMBER] way calling, call forwarding, blocking, recording, disaster recovery.
[31:37.30-31:39.57] Agent: You can activate all those features as well.
[31:39.76-31:52.76] Agent: And you're going to have [DURATION] Internet to back it up since it's the requirement on the digital system and for all your services your bill is going to be $[MONEY_AMOUNT] per [DURATION] including the [MONEY_AMOUNT] megabits Internet and the two phone lines.
[31:52.79-31:53.48] Customer: Okay,
[31:55.74-31:58.76] Customer: perfect. So we're going to have Internet huh?
[31:58.95-32:01.71] Customer: Yeah, you're going to have [DURATION] Internet.
[32:01.77-32:10.47] Agent: Oay it's going to be [DURATION] high speed Internet so I would suggest you make [DURATION] good use of it even if you don't use it right now.
[32:10.60-32:13.11] Agent: But it's definitely going to be helpful.
[32:13.44-32:15.66] Agent: Can I have the best email address for you?
[32:16.92-32:18.42] Customer: I don't have email.
[32:19.37-32:22.36] Agent: Okay then [ORGANIZATION] my [ORGANIZATION] do that.
[32:22.38-32:25.99] Customer: I told you we're old fashioned, we country.
[32:26.16-32:28.79] Agent: Okay, well so that you can get information
[32:30.44-32:32.87] Agent: now you just call this number if you want some.
[32:33.05-32:33.86] Customer: Okay.
[32:36.32-32:48.10] Agent: If you are going to create [DURATION] email address for you so that you can get access to the account online as well, the [OCCUPATION] are going to set it up for you have [DURATION] email.
[32:48.39-32:50.66] Customer: I don't have [DURATION] email and I don't want it.
[32:50.75-32:52.71] Customer: I don't want out there.
[32:52.84-32:56.15] Agent: Okay. Fam or whatever, you know.
[32:56.19-32:58.36] Agent: Okay then no problem man, no worries.
[32:58.55-33:05.41] Agent: So Ms. [PERSON_NAME] at the end, Iest need your verbal authorization to place this orderer on your behalf.
[33:05.49-33:14.35] Agent: This includes signing [DURATION] letter of authorization which allows us to add the new discounts to your account and to send out the [OCCUPATION] on [DATE] [DATE] as discussed.
[33:14.50-33:16.12] Agent: Can I have your approval, please?
[33:18.62-33:20.22] Customer: We just talked about it.
[33:20.36-33:21.85] Customer: You're going to send them out?
[33:22.03-33:24.58] Agent: Yes. So the deal.
[33:24.64-33:28.59] Agent: Yeah, Y. I just needed your yes so that I can proceed.
[33:28.73-33:30.54] Agent: So I believe I have it right?
[33:32.12-33:34.15] Customer: Yes, sir. Thank you so much.
[33:34.28-33:36.11] Agent: Additionally, you don't have to line here.
[33:36.13-33:37.58] Customer: I want to eat some dinner.
[33:37.71-33:43.39] Agent: Okay. The [OCCUPATION]. It is [TIME] [TIME] here and I go to bed at [TIME] [TIME].
[33:43.56-33:44.82] Customer: I'm just done here.
[33:45.12-33:48.83] Agent: Last thing I need to tell you is that you don't have to pay these [OCCUPATION] anything.
[33:48.93-33:54.11] Agent: Since we will be compensating and offsetting the $[MONEY_AMOUNT] [OCCUPATION] and charges, making this whole process free for you.
[33:54.21-34:02.44] Agent: You will receive instructions in [DURATION] letter [DURATION] [DURATION] after installation about how you can redeem $[MONEY_AMOUNT] [ORGANIZATION] rewards card with which you can pay your [ORGANIZATION] bills as well.
[34:02.50-34:05.65] Agent: So the whole process is going to be technically on [ORGANIZATION].
[34:05.68-34:09.74] Customer: Okay. Okay. So I don't have to pay them nothing?
[34:09.91-34:11.57] Customer: No, you don't have to pay.
[34:12.03-34:16.47] Agent: Yes. All right. They come in here with [DURATION] lot of other stuff anyway.
[34:16.53-34:19.86] Customer: Okay, so we do're leaving.
[34:20.01-34:21.89] Agent: Okay, that's it then.
[34:22.05-34:24.43] Agent: Do you have any other thing I can assist you with today?
[34:25.22-34:30.32] Customer: No, sir. You've taken [DURATION] lot of my time and I don't know if I've accomplished anything or not.
[34:30.97-34:32.82] Agent: You will have. Thanks [DURATION] lot.
[34:32.88-34:34.15] Agent: I'm really appreciate it, ma'am.
[34:34.22-34:38.99] Agent: And hope to have better service for you next time.
[34:39.02-34:39.54] Customer: Thank you. Bye.","Hello? Hello, Good afternoon, My name is [PERSON_NAME] [PERSON_NAME] calling you from [ORGANIZATION]. My mind. How are are you today? Just fine. I'm relaxing after [DURATION] [DURATION] [DURATION] [DURATION]. I'm home. That's great. Ma'am, this call regarding your existing services. You have phone lines at Internet. May I speak to the authorized person? I beg your pardon? Ma'am, this call regarding your existing services. You have phone lines at Internet for your business. I heard that part. In ","Hello? Hello, Good afternoon, My name is [PERSON_NAME] [PERSON_NAME] calling you from [ORGANIZATION]. My mind. How are are you today? Just fine. I'm relaxing after [DURATION] [DURATION] [DURATION] [DURATION]. I'm home. That's great. Ma'am, this call regarding your existing services. You have phone lines at Internet. May I speak to the authorized person? I beg your pardon? Ma'am, this call regarding your existing services. You have phone lines at Internet for your business. I heard that part. In what Ma'at? [ORGANIZATION] in [DURATION] process of changing out. I understand it. You're calling from [ORGANIZATION]. I understood that, yes. Yeah. [ORGANIZATION] is in [DURATION] process of changing out the old copper lines to REW fiber reducing down the customer'bill and by doing that you can pay less with the upgrade services. And there is no installation or tech charge. It's [DURATION] free process from [ORGANIZATION]. So can we send any [OCCUPATION] on [DATE] [DATE] [DATE]? Is it [DURATION] good [DURATION] for you? That's okay. But we already have the other lines in here. Sir, they laid those lines down [DURATION] long time ago. Yeah, andpper line. We have the copper line. Huh? You're using copper lines, right? Right. But you all were going to install the other. Which you did. Tore up my yard and everything. Put stuff on my wall and I have those lines in here already. That's what I'm trying to tell you. You're already using fiber. No, because they didn't transfer it over. That's what they didn't do. And I'm still being charged. Hellaciously'm so sorry to hear that. But ma'am, right now I see that you qualified for the fber and the reason I'm calling. Okay, the reason I'm calling you to schedule the appointment for the [OCCUPATION] to come on your place and. And so upgrade your old copper lines to renew fiber. And by doing that. And what's that consist of coming on here and doing that? There's no installation or tech charge of Pre process from [ORGANIZATION]. You're understanding my question? What's that involved? What's he going to do? The lines are already here. What is he going to do? Yeah, when the [OCCUPATION] is going to come, they'll be only installing [DURATION] new free of cost modem that is qualified for the fer. And they will hook up your phone lines'that modem. That's all they're going to do. And most of the work will be done outside of your premises. Sir, you're not understanding what I'm saying. All that stuff was here and we decided we didn't want your service. And they took it all. Only thing I have is this thing on the outside of my building. [DURATION] big thing. What it is? I don't know, [DURATION] fiber Bo. Yes, I's already here. I know. They never took that. They took everything else inside my office. And why did everything. Because we didn't want your services. We? You never hooked it up. You never got it over. I'm getting five bills from you, all ridiculous. Paying over $[MONEY_AMOUNT] [DURATION] [DURATION]. [DURATION] [DURATION]? Never got hooked up nothing. I can't get anything done with you. All you guys, you call somebody. I call somebody about my bill and they cant help me. I got to call somebody else and I'on the line. I don'have. Time for that'a small business. I don'have. Time to deal with that. I got it in. You sold me this bill and you didn't live up to what you said you were going to do. And you're not using any services right now. You're only paying the bills, right? Yes, and I'm getting charged for two lines, sir. Two lines. You look it up. I don't have. I just told you, I put in [DURATION] [DURATION] [DURATION] [DURATION]. I'm at the house with my feet up. I don't have the numbers on the bill. But you look up my bill for my [ACCOUNT_NUMBER]. Paying [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for two lines coming here [DURATION] [DURATION]. That's ridiculous. Used to be. Yeah. I'll just inform my [OCCUPATION] about that and maybe he can help you with that. Just give me [DURATION] sec. Okay. Thank you so much for holding. This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION]. How do you do? Yes, sir. Good. So, yeah, just wanted to get [DURATION] idea what kind of problems you're facing since I know that the [OCCUPATION] did come, but the work has not been completed yet. Right. It is correctect. So basically what we're trying to do is send out the [OCCUPATION] so that we can provide you with the upgrades to fiber. And our [OCCUPATION] will be working next [DURATION] from [DATE] [DATE] and they'be working till [DATE] [DATE]. Except didn't Sunday. What would be the most convenient date for you? I don't give us you all call it this hour. I just told the young man he does not comprehend. I have just put in [DURATION] [DURATION] [DURATION] [DURATION]. I'm at the house with my feet up and you call me. I don't have all these bills and everything in front of me right now. You call me it. You know, we're just [DURATION] small business. You sold me this package which you did not live up to. I'm trying to get credit on two bills that you have. I keep getting the bill and they say credit, credit, credit, but I get no money off of it. Nothing. Okay. I dont t know how you guys live with yourselves. I don'I. Wouldn'refer at [ORGANIZATION] [ORGANIZATION] to anyone. Anyone. I'm so sorry that you had to go through this experience, ma'am. I hope we can miss they come in here and tour up our yard and lines and everything. And we were to get the fiber optic line, which I assume is still here, and we don't have it. It's here, the lines are here and I'm still getting bill. This one [MONEY_AMOUNT], $[MONEY_AMOUNT] I think is what it is for two lines. Two lines come in here? Yeah, just my fax machine and my. My other line. Yeah. Oay. And that is because. Do you. How do you rate that? O course, ma'am. I'm so sorry that you had to go through this disrous experience with us, but we can make it better for you since now we are offering you [DURATION] much better service here. Like right now. You guys are s. What? Everybody hear me out. That's what you all tell me. One tells me one thing, another tells me another. And well, this one didn't know they didn't have the authorization to do that. Okay, well, right now you're using two phone lines. So the for the two phone lines you but along with the Internet can be reduced. I don't have Internet. That's what you don't understand. I do not have Internet. Yes, ma'am, I understand that. No, that bill was taken away. That bill was taken away. I don't pay Internet. Yes, ma'am. The Internet is basically to back up the telephone line since on the copper services that you're using right now, the builds are much higher than the digital services and digital services require [DURATION] Internet to back up the telephone lines. Your total bill for the two phone lines along with [DURATION] very high speed Internet is going to be reduced to just $[MONEY_AMOUNT] per [DURATION]. Exact locked in prices. And we are not buyinging you [DURATION] [DURATION] contract here as well. Since we have the fiber available now in your business premises, we can help you out. And that's why we are looking for [DURATION] good date so that we can send the [OCCUPATION] for the free installation. So how about provide. I don't understand the insall when the phone lines are already here. That's what I'm asking the other gentleman and he Gave me to you. Okay, the lines are already here. So what's involved in the [OCCUPATION] coming to do what they're going to do? Yes, exactly. So the [OCCUPATION] will be providing you with the new free modem running [DURATION] fiber wire from the box till your suite or if the buyers are already in your suite, then they're just gonna provide you with the new free modem and hook up your phone lines to the modem. It's gonna be like [DURATION] short process, take taking about [DURATION] hour or so and then you're going to be good to go. You will be having our fiber optic account in which you're going to have [DURATION] much discounted prices. And you're also going to get free local long distance calling along with [DURATION] business calling features like the call forwarding, recording, disaster recovery, [PHONE_NUMBER] way, everything like that. And it's all going toa be just under one combined bill. So you don't have to worry about anything here. We will not be like digging up any holes or doing anything else here. The fiber has been installed, the fiber box and you're just going to be getting installed with your personal account here. So that's it. Where is this box going to be installed? I have the location for you at [LOCATION] [LOCATION], [LOCATION] [LOCATION]. Correct? All? Yes. And is there any suite number or any other information out there? Pardon me? Any suite number or floor number? I don't know what you're talking about. Any like [DURATION] suite happened to that big box? Huh? Do you have any suite number or any floor number? I don't know what you're saying. Sleeve number. Sweet, sweet. S U I [ORGANIZATION] E Apartment number? Units number. No, no, nothing like that. Okay. I don't know what you'talking about. So basically the fiber box. The fiber box has been installed in the building. The [OCCUPATION] will be just like running the. I just told you. I just told you sir. Everything was taken out of my building. There is [DURATION] box on the amountd on the outside of my building but everything inside has been taken or we sent back. Okay, that's what I'm telling you. Okay, can I put you on [DURATION] brief hold? I will be just checking the Internet qualification for you. It's going to take like [DURATION] minute. Okay? Yeah. Really? Okay, well thank you so much for holding on. I was able to see that the fiber box that is associated with your location is nearby. And like we will be running the wire from that box till you're building. That's it. And you will be getting our fiber optic pure fiber Till the business and rest. The [OCCUPATION] can explain you better because right now I have the tools here which can tell me that whether the fiber is available at your building or not. And I can see that it is available the rest of the [OCCUPATION] process. The fiber lines are here? Yep. They never dug those up. Yes, ma'am. Like the fiber wires are there. All they need to install now is [DURATION] modem, [DURATION] router, or the. Yep. Internet. And my question being theynn. Where are they goingna mount this router? Wherever you want. Inside, Inside. Inside the building? Inside the building. Inside, yes. Where your office is located. Okay, so the installation will be done inside your office. The rest of the work has. Most of the work has been completed outside. And if there's anything to be done outside, they will be taking. Doing that as well. And then they will be installing the Internet modem in your business suite, like in your office. Okay, I'm not interest. See, I'm. I'm old, let's put it. And I don't understand all your. Whatever, but we don't have Internet. That's why I don't understand this Internet. Netit. Internet, yes, talk. Because we don't have it. I'm not paying for it. I canceled that whatever line or whatever that's been canceled. She was very nice when I called her. The other four are not very bad. But the Internet lady was very nice. I'm sorry you had that experience, ma'am, but the Internet. Internet is too lower down your cost because whenever you are having more than one product with [ORGANIZATION], you get [DURATION] very huge discount. And another reason for the Internet is because we are providing you fiber optic technology now instead of the copper lines. And that requires [DURATION] Internet to run the phone line. So it's going to be basically just for the backup of telephones. Well, I guess. Okay. I just don't understand, you know, it's just. Y all are making it so. It's not hard, ma'am. It's just simple. It's just very simple. No, it's not simple. You all don't have any patience with older people. You don't. All this technology and everything you're spouting off and you have no patience with the older people. I mean, with anything, you know, and it just really. I went through this with my mother and it's awful. Awful. And I'm so, you know, it just. Yeah, well, I know you're sorry, but don't do me any good. Everybody you talk to and complain to, they say, oh, I'm so Sorry. And I talked to [DURATION] lady the other [DURATION] about my credit on this one bill says oh, I can't handle that. Get this, can't handle this. You got to call another number. I don't have the time to do it. I have $[MONEY_AMOUNT] credits. One is $[MONEY_AMOUNT], another is maybe five. I doing this by memory. Yeah. And I can't get it that I have to call [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to get this. How about that? She can't send me [DURATION] check or whatever. That's what she told me. Yeah. And it's just frustrating. Well, we are trying our best to help out all our customers here. Since we haven't created [ORGANIZATION] portals on phones with which you can just open your account yourself and handle your credit yourself. You won't have to even call anyone. We are trying our best. We are progressing [DURATION] by [DURATION] to enhance our customer service experience for our loyal customers, ma'am. But I will. Oay. What do you saying? Ye. So I hope that the experience that you get in the future are yourarks over here. Help us create [DURATION] better interface for you as our customer. But for right now we are still learning and we also making the changes and to make it better for you. May I ask you where are you calling from? I'm in [LOCATION], [LOCATION]. Oh really? Yes, really. Yes. What. And I'm in [LOCATION]. And you're going to handle my business? Yeah. The local office will be sending the [OCCUPATION] over here. I will be just placing the order. Since I work at the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], my job here is to just like schedule [DURATION] [OCCUPATION] visit for you. There are the [OCCUPATION] from your local office will be going in and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is [DURATION] very large firm, ma'am. It's the oldest telephone company in [LOCATION] [LOCATION] and we are having services in all the states in [LOCATION] [LOCATION] So it's kind of. Sometimes there are unhappy customers. But we try our best here and sometimes I try my best too to understand. But you all don't help any. You don't. Your people are very. Not very helpful at all. At all. When you call, it says on my bill it says if you have questions about your Bill, call this [PHONE_NUMBER] number. And you call, you tell them oh, I can't handle that. What is that? There are some different departments. That's not very business. Yes, but we can transfer your call to that department ourselves as well. Have. Have you had [DURATION]. Then put the number correct number on the bill. Don't be transferring it. And when you call [DURATION] number that's what you will call to find out what you want to know. Mm hmm. Yes, that's what I'm saying. There's too manybody here. This want be. Somebody calls here for my business, I answer the phone myself for our business and I can direct it or answer their question. Now you all can't do that. Y. So basically there's too many departments. Some things are handled by the billing, some things are handled by fiber. Then there's TV mobiles. So it's like, you know, like [DURATION] very large corporation. Some stuff is being deal by. We're small. I handle [DURATION] lot of the packaging, I handled the bookkeeping, I handed the payout checks and I answered the phone to you all people, they can't, excuse me, shit or get off the plot. I mean you go there and you go on and on and on and I ask [DURATION] question and you can't answer it. I mean that's very frustrating. Well, you. I'm. What I can say, what can I say? Like we are incompetent people, but we are our best and you are [DURATION] very incredibly hard working person and I really appreciate you. Yeah, right. Well, we would really like to switch services to somebody else. Really because we're really not happy with [ORGANIZATION]. They just screwed us around. I've paid these things. You look back, we have been on this billing and switch over to this thing since my [MARITAL_STATUS] died in [DATE_INTERVAL], [DATE_INTERVAL]. You look back on my record, you look back at the money that has been paid from this company. All you have just robbed me badly sometimes it's almost [MONEY_AMOUNT], $[MONEY_AMOUNT] [DURATION] [DURATION]. [DURATION] [DURATION]. You look back if you got the time. I dare you to look back. I dare you. I'd like to know, you know when you call about something, they say, well this is, this is going to be recorded. What do they do with that? I sit there, you complain, but you don't call back. What do they do with that? The call is being is monitored like every service call is then monitored by [DURATION] Q and [DURATION] person, [OCCUPATION] [OCCUPATION] [OCCUPATION] to make sure that the, the customer care that we provide has been good. And we have not told any kind of. You like misreading something, misleleading to the customers. And we have handled the problem correctly so they make sure that the call is heard after it's processed so that like if there's any changes to be made they either have the [OCCUPATION] accountable for it or assist the customers in [DURATION] better way. But they never hear anything. They do hear almost every call I don't hear anything. You don't call me to say, well, I'm sorry that you're upset with your service or anything. They don't call call us. That's what I'm saying. Well, we did call you at this time, didn't we? Yeah, rec call and it, it's unkn known number which you don't know if they're calling from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or whatever. Then they say I'm calling about [ORGANIZATION]. Yeah, don'I. Mean it doesn't say [ORGANIZATION] on the, on the caller ID because I have [DURATION] caller ID. Okay. It doesn't. What I can tell you is that there's [DURATION] lot of phone numbers going on from here because we are calling [DURATION] lot of our customers. Not each number goes to as [DURATION] [ORGANIZATION] number. There's more than thousand numbers over here. And right now the [OCCUPATION] that you're going to see are going to come in [ORGANIZATION] vehicles. We eng into uniforms, do check for salese service badges. We are trying to like upgrade your personal account with ATM [ORGANIZATION]. Not asking you any kind of like credentials for you, just giving you the information and asking you, telling you how we can help you out and how you can save money and get [DURATION] better service with that. Right now you said yourself you're paying, you've paid more than [MONEY_AMOUNT] $[MONEY_AMOUNT] per [DURATION] as well just for the two phone line. No. [MONEY_AMOUNT] do [MONEY_AMOUNT]. I just got [DURATION] bill $[MONEY_AMOUNT]. And that's not all. I got another one for $[MONEY_AMOUNT]. So I'm paying over $[MONEY_AMOUNT] for your service. [DURATION] [DURATION]. [DURATION] [DURATION]. And yes, how about that? That is, that is like too much. And right now for being that kind of [DURATION] loyal person with [ORGANIZATION], we have installed CY. Times are hard now. Times are hard and people, some people don't realize that they just sit there and send out the bills. They don't. Okay, well, right now we can reduce your bill for the two phone lines to just [MONEY_AMOUNT]. And that's [DURATION] locked in price. Ma'am, you have been [DURATION] very loyal [ORGANIZATION] customer and I, we really appreciated you. You are the best part of [ORGANIZATION]. And right now we can help you. We can help you get [DURATION] build reduced down. We can help you get better services with us. Since the area for you guys [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] has also spent [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] to upgrade the services to fiber from copper. And like right now the copper is Much cheaper so you can get your bills reduced now. So why not take that opportunity? If you've been so long with [ORGANIZATION] and paid this much, then get [DURATION] better service in [DURATION] cheaper cost as well. Got [DURATION] good point there. Why didn't you do it [DURATION] long time ago? Well, the services are still being upgraded in most of the areas in [LOCATION] but we cannot like, we do not have that kind of manpower or the revenue to like upgrade all the services everywhere to fiber. We are doing it one by one. So like, it's [DURATION] very smooth shift to technology. We are having 5G technologies and something like that. So the 5G also uses fiber cables. So we are running eventually more and more fibers everywhere. The good news is your area has been upgraded, so now you can enjoy [DURATION] better deal. Well, I already have the fiber lines in here, so I don't know what you're going on about the fiber lines, because they're already here, but you're not never hook up. That's belly. Ach. You're not hooked out. That's it. The fiber lines are there and you're still not hooked up to it. You're just not enjoying it. Even if it is available to you, like from over where I am on the copper wires. We just hang clothes to dry. We don't use them anymore. It just fiber. I know. Okay, that's good. You, what is your name? My name is [PERSON_NAME]. You give [DURATION] good sales speech. But what if you going to back it up and is another question. What is your name? My name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Dear. Yep. So [ORGANIZATION] [ORGANIZATION]. Can I read AM what can I read you? What's the number? Yeah, tell me when you're ready. Tell me when you are ready to provide number. Yes, I have it right here. Perfect. The toll free is [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. I'm gonna repeat it. It is [PHONE_NUMBER] [PHONE_NUMBER]. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. [PERSON_NAME] [PERSON_NAME]. Okay, perf. So if I have problems, I'm going to reach you at this number. Disturb me whenever you want, ma'am. Happy to assist you. Oay than. So the [OCCUPATION] are working in your business area from [DATE] [DATE]. Wednesdayill [DATE] [DATE], [DATE]. And they will not be working Saturday. Also. You got [DURATION] grace period there? [DURATION] grace period. [DATE_INTERVAL]. What was the first part? [DATE_INTERVAL] what? [DATE]. [DATE] [DATE] to the [DATE]. Is that what youill the [DATE]? Oh, [DATE]. Okay. Now I'm open here at business hours [TIME] to [TIME]. Here at the business on Mondays and Tuesdays my gate is closed. But he could come in. I closed it for business purposes with this [EVENT] [EVENT] thing. The gates are closed, but if they call, they can come in, you know. Perfect. That's going to be okay. So can I set you up for [DATE], [DATE] [DATE]? [DATE], yes. Okay, now I just told you now. The gates will be closed, but he can open them and come in. There's just [DURATION] chain on it. Alles to is open it, come in. Perfect. [DATE] [DATE] and between [TIME] to [TIME], right? Yes, sir. Perfect, ma'am. So before we proceed further, I would just like to make you aware for quality and training purposes, this call may be monitored. So this is for the business y. There you go. That's [DURATION] requirementnot. I already taken about [DURATION] [DURATION] [DURATION] of my good time here. Okay, I'm going toa make it quick then. Okay, so it's for [ORGANIZATION] [ORGANIZATION], located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION], zip code [LOCATION]. Right. M. Perfect. Am I having the pleasure speaking with Ms. [PERSON_NAME] [PERSON_NAME] today? Correct. Correct. You pronounced it right. I'm surprised. Well, thank you so much. People, they really don'cannot pronounce [LANGUAGE] for some reason. But anyhow. Well, it's been [DURATION] [DURATION] in [LOCATION] [LOCATION]. so I've gotten used to it. Okay, so the [OCCUPATION] will ask you for [DURATION] four digit security qud on the [DURATION] of installation, which is going to be the last four digits of your main phone line. [PHONE_NUMBER] [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER]. Okay. Okay, wonderful. Can I have the last four? What the passcode is what the security code for the [OCCUPATION]. O. Security code. Okay. Yes. And it's the last four digits of your main phone line as wellay. Oay. Perfect. Can I have the fax number, please? I don't have [DURATION] fax. Well, I do too have [DURATION] fax, but I can't remember them. I can't remember it. You ought to have it. Okay, over there's [PHONE_NUMBER] [PHONE_NUMBER]. It's [PHONE_NUMBER] [PHONE_NUMBER]. I don't know, something [PHONE_NUMBER] or something I like. I say I'm at my house, I got my feet up. I'm tired. Okay, I've got it right here. Just correct me if I'm wrong. It is [PHONE_NUMBER]. Correct. You are? That is correct? Yes sir. Perfect. So just to confirm, are you guys using any kind of special phone system or just basic regular phone set? I beg your pardon? Is it any Kind of special phone, two lines coming in. Okay. And the phones. Does it play music when you put someone on hold? I don't know. I don't know. Yeah, I don't know. It might be [DURATION] regular phone. Is it like put. I don't put anybody on hold. When I answer the phone, I answer it. I don't have [DURATION] answering service. I don't have [DURATION] answering service. When the phone rings here, someone here answers it. Period. Perect. Okay then it's just [DURATION] regular phone. And the fax machine that you have, is it older than [DATE_INTERVAL] or did you buy it after that? No, it's fairly new. It's like [DURATION], I don't know, [DATE_INTERVAL] or something like that maybe. Perfect then. Perfect. And any special services to the phone line like [DURATION] credit card terminal alarm system or point of sales machine? No, no, no, I don't do any credit card stuff. No, no, no, no, no. Perfect then. Okay, so the discounted bill for your two phone lines, the fax line and the main line, you're going to have free local and long distance calling on both. You can call unlimitedly free to [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION] and you're going to have like [DURATION] business calling features as well in which call, [PHONE_NUMBER] way calling, call forwarding, blocking, recording, disaster recovery. You can activate all those features as well. And you're going to have [DURATION] Internet to back it up since it's the requirement on the digital system and for all your services your bill is going to be $[MONEY_AMOUNT] per [DURATION] including the [MONEY_AMOUNT] megabits Internet and the two phone lines. Okay, perfect. So we're going to have Internet huh? Yeah, you're going to have [DURATION] Internet. Oay it's going to be [DURATION] high speed Internet so I would suggest you make [DURATION] good use of it even if you don't use it right now. But it's definitely going to be helpful. Can I have the best email address for you? I don't have email. Okay then [ORGANIZATION] my [ORGANIZATION] do that. I told you we're old fashioned, we country. Okay, well so that you can get information now you just call this number if you want some. Okay. If you are going to create [DURATION] email address for you so that you can get access to the account online as well, the [OCCUPATION] are going to set it up for you have [DURATION] email. I don't have [DURATION] email and I don't want it. I don't want out there. Okay. Fam or whatever, you know. Okay then no problem man, no worries. So Ms. [PERSON_NAME] at the end, Iest need your verbal authorization to place this orderer on your behalf. This includes signing [DURATION] letter of authorization which allows us to add the new discounts to your account and to send out the [OCCUPATION] on [DATE] [DATE] as discussed. Can I have your approval, please? We just talked about it. You're going to send them out? Yes. So the deal. Yeah, Y. I just needed your yes so that I can proceed. So I believe I have it right? Yes, sir. Thank you so much. Additionally, you don't have to line here. I want to eat some dinner. Okay. The [OCCUPATION]. It is [TIME] [TIME] here and I go to bed at [TIME] [TIME]. I'm just done here. Last thing I need to tell you is that you don't have to pay these [OCCUPATION] anything. Since we will be compensating and offsetting the $[MONEY_AMOUNT] [OCCUPATION] and charges, making this whole process free for you. You will receive instructions in [DURATION] letter [DURATION] [DURATION] after installation about how you can redeem $[MONEY_AMOUNT] [ORGANIZATION] rewards card with which you can pay your [ORGANIZATION] bills as well. So the whole process is going to be technically on [ORGANIZATION]. Okay. Okay. So I don't have to pay them nothing? No, you don't have to pay. Yes. All right. They come in here with [DURATION] lot of other stuff anyway. Okay, so we do're leaving. Okay, that's it then. Do you have any other thing I can assist you with today? No, sir. You've taken [DURATION] lot of my time and I don't know if I've accomplished anything or not. You will have. Thanks [DURATION] lot. I'm really appreciate it, ma'am. And hope to have better service for you next time. Thank you. Bye."
236,669,34de77af97194f37979303f777e37e56,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/34de77af97194f37979303f777e37e56_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90568876,0.9056887452948558,440.0,797,797,1.8113636363636363,54,11,"[DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,87.906,94,64,28,1,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:09.05-00:10.29] IVR/System: It's a great day at [ORGANIZATION].
[00:10.34-00:12.92] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME].
[00:12.97-00:14.20] Agent: How can I help you?
[00:14.70-00:19.80] Customer: Yes, I'd like to schedule an appointment for somebody to come out and take a look at my refrigerator.
[00:21.45-00:30.84] Agent: Yes, sir, of course you have called the right place and I will be more glad to assist you to set the appointment and have the [OCCUPATION] spe as soon as possible.
[00:31.02-00:33.36] Agent: Let me just gather your information.
[00:33.46-00:36.23] Agent: May I have your first name and your last name, please?
[00:36.52-00:38.59] Customer: Sure. It's [PERSON_NAME] [PERSON_NAME].
[00:38.72-00:40.66] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[00:42.24-00:43.78] Agent: Thank you, Mr. [PERSON_NAME].
[00:43.93-00:46.55] Agent: I show the number you are calling on today
[00:50.24-00:52.31] Agent: [PHONE_NUMBER]. Is that correct?
[00:52.51-00:53.73] Customer: That is correct.
[00:54.98-00:58.88] Agent: Great, thank you. Is this the best phone number to reach you back?
[00:59.07-00:59.97] Customer: It is.
[01:01.51-01:04.15] Agent: Okay, thank you, sir.
[01:04.25-01:08.23] Agent: Is this a cell phone or onlinel Ph.
[01:08.33-01:09.94] Customer: Cell phone. Cell phone.
[01:10.00-01:12.00] Agent: Okay, thank you.
[01:18.53-01:23.25] Agent: I show the zip code, [LOCATION].
[01:23.39-01:25.31] Agent: Is that your actual zip code?
[01:25.69-01:26.47] Customer: Yes.
[01:27.72-01:29.30] Agent: Okay, perfect. Thank you.
[01:29.33-01:32.23] Agent: Sir, I would like to confirm before we continue.
[01:32.32-01:36.18] Agent: Is this the very first time you request a service from us or.
[01:36.37-01:37.58] Customer: I believe it is.
[01:39.64-01:45.62] Agent: Okay, thank you. So may I know how you hear about us today?
[01:47.23-01:53.02] Customer: The company that I bought the refrigerator from suggested that I contact you.
[01:54.08-01:55.81] Agent: Okay, thank you, sir.
[02:00.52-02:05.89] Agent: We appreciate that you give us the opportunity to serve you with this request.
[02:06.31-02:08.12] Agent: So let me confirm.
[02:08.22-02:13.52] Agent: I Show the address [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:13.65-02:15.49] Agent: Is that your address?
[02:15.65-02:18.81] Customer: That is correct. Okay, great.
[02:18.91-02:23.71] Agent: Thank you. Sir, may I have your email for confirmation of your appointment?
[02:25.85-02:27.47] Agent: I wanted to put it to
[02:37.19-02:38.66] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[02:39.96-02:44.34] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Correct. Okay, thank you, sir.
[02:44.68-02:50.13] Agent: But just to confirm, the service is going to be for a residential property, correct?
[02:50.44-02:53.66] Customer: Correct. Okay, thank you.
[02:57.19-03:01.69] Agent: S May I know the brand of the refrigerator?
[03:02.50-03:04.03] Customer: It's a [ORGANIZATION]
[03:05.29-03:09.51] Customer: refrigerator, but I believe it's like a made by [ORGANIZATION] or.
[03:12.46-03:18.68] Customer: We have the same refrigerator up at our cabin and it just is a different brand name.
[03:20.25-03:21.07] Agent: Okay,
[03:22.29-03:24.24] Agent: thank you for the information, sir.
[03:24.74-03:32.06] Agent: No worries. Now, u Could you please provide me a brief des of the issue with the refrigerator?
[03:33.35-03:35.62] Customer: Yeah, the ice maker is not making ice.
[03:35.79-03:37.13] Customer: And the water
[03:41.88-03:51.89] Customer: dispenser inside. Yeah, the water dispenser inside the refrigerator is not shutting off right away and having some issues there.
[03:51.96-03:52.57] Agent: So.
[03:55.29-03:57.13] Agent: Okay, I tried this.
[03:57.18-03:58.91] Agent: When this problem is started, sir.
[03:59.50-04:00.63] Customer: About [DURATION] [DURATION] ago.
[04:02.09-04:04.51] Customer: [DURATION], [DURATION], [DURATION] [DURATION] ago.
[04:08.34-04:09.19] Agent: Okay,
[04:14.01-04:16.44] Agent: and how old is the applce?
[04:17.06-04:17.89] Agent: Go. Go ahead, sir.
[04:17.91-04:19.57] Customer: I'm sorry. No, no, that's right.
[04:19.59-04:21.07] Customer: It was bought in [DATE_INTERVAL].
[04:23.01-04:25.88] Agent: Okay, thank you.
[04:28.10-04:29.44] Agent: Sorry, you were saying?
[04:30.86-04:48.32] Customer: Yeah, I tried defrosting it yesterday and had it turn the power off to it for [DURATION] [DURATION] [DURATION] and It I'm thinking that maybe the line was frozen to the water or to the ice maker, but that didn seem to fix it.
[04:52.35-04:55.17] Agent: Okay, thank you for all that information, sir.
[04:55.34-04:56.05] Unknown: Hu
[05:07.11-05:08.73] Agent: all right, so
[05:11.62-05:16.00] Agent: let me give you more details about service.
[05:16.15-05:23.65] Agent: Once we send one of our professionals to your home, he will diagnose the problem and give you a quote for their repair.
[05:23.80-05:30.70] Agent: But if you choose not to continue the repair with our professional, then you need to pay a diagnostic fee.
[05:30.87-05:35.42] Agent: The diagnostic fee is going to be $[MONEY_AMOUNT].
[05:35.59-05:41.58] Agent: But if you keep the repair with our professional, you don't need to pay any diagnostic fee.
[05:41.63-05:43.62] Agent: You only pay for the repair.
[05:44.06-05:48.40] Agent: Okay. Oayood for availability.
[05:49.26-05:51.45] Agent: Thank you sir for availability.
[05:51.58-05:58.74] Agent: I'm showing that we still have some spots for Thursday in the afternoon.
[05:58.92-06:03.69] Customer: [DATE] [DATE] [DATE]. That would be perfect.
[06:05.02-06:15.37] Agent: Awesome. So for confirmation you will receive an email with [OCCUPATION] information and the specific time for the arrival.
[06:15.67-06:21.50] Agent: But there is another option for you to keep on track with any request that you made to us.
[06:21.55-06:23.60] Agent: And this is the [ORGANIZATION] app.
[06:23.75-06:28.87] Agent: If you want to download it, I have the option to send you a link by email or text.
[06:28.99-06:32.72] Agent: But this is not mandatory, this is optional just for you to know.
[06:32.79-06:36.73] Customer: Okay, yeah, if you could text it to me that would be great.
[06:37.93-06:42.00] Agent: Okay, perfect. I have sent you the link by text.
[06:42.18-06:51.55] Agent: And now before we enter call we would like to remind you that we perform my own [ORGANIZATION] homese service brand is backed by our [ORGANIZATION] downright promise.
[06:51.68-06:54.79] Agent: So please visit [URL] for more information.
[06:55.40-06:58.06] Agent: Do you have any other question for me today?
[06:58.37-06:59.43] Customer: I do not.
[07:00.81-07:03.49] Agent: Okay, great. Thank you sir for your call.
[07:03.52-07:05.37] Agent: We appreciate you have CH [ORGANIZATION].
[07:05.40-07:07.11] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[07:07.25-07:07.95] Agent: Have a great day.
[07:08.00-07:09.45] Customer: Thank you, you too.
[07:10.07-07:11.81] Agent: Bye bye. Thank you sir.
[07:11.84-07:11.96] Customer: Bye.","It's a great day at [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Yes, I'd like to schedule an appointment for somebody to come out and take a look at my refrigerator. Yes, sir, of course you have called the right place and I will be more glad to assist you to set the appointment and have the [OCCUPATION] spe as soon as possible. Let me just gather your information. May I have your first name and your last name, please? Sure. It's [PERSO","It's a great day at [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. How can I help you? Yes, I'd like to schedule an appointment for somebody to come out and take a look at my refrigerator. Yes, sir, of course you have called the right place and I will be more glad to assist you to set the appointment and have the [OCCUPATION] spe as soon as possible. Let me just gather your information. May I have your first name and your last name, please? Sure. It's [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Thank you, Mr. [PERSON_NAME]. I show the number you are calling on today [PHONE_NUMBER]. Is that correct? That is correct. Great, thank you. Is this the best phone number to reach you back? It is. Okay, thank you, sir. Is this a cell phone or onlinel Ph. Cell phone. Cell phone. Okay, thank you. I show the zip code, [LOCATION]. Is that your actual zip code? Yes. Okay, perfect. Thank you. Sir, I would like to confirm before we continue. Is this the very first time you request a service from us or. I believe it is. Okay, thank you. So may I know how you hear about us today? The company that I bought the refrigerator from suggested that I contact you. Okay, thank you, sir. We appreciate that you give us the opportunity to serve you with this request. So let me confirm. I Show the address [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Is that your address? That is correct. Okay, great. Thank you. Sir, may I have your email for confirmation of your appointment? I wanted to put it to [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Correct. Okay, thank you, sir. But just to confirm, the service is going to be for a residential property, correct? Correct. Okay, thank you. S May I know the brand of the refrigerator? It's a [ORGANIZATION] refrigerator, but I believe it's like a made by [ORGANIZATION] or. We have the same refrigerator up at our cabin and it just is a different brand name. Okay, thank you for the information, sir. No worries. Now, u Could you please provide me a brief des of the issue with the refrigerator? Yeah, the ice maker is not making ice. And the water dispenser inside. Yeah, the water dispenser inside the refrigerator is not shutting off right away and having some issues there. So. Okay, I tried this. When this problem is started, sir. About [DURATION] [DURATION] ago. [DURATION], [DURATION], [DURATION] [DURATION] ago. Okay, and how old is the applce? Go. Go ahead, sir. I'm sorry. No, no, that's right. It was bought in [DATE_INTERVAL]. Okay, thank you. Sorry, you were saying? Yeah, I tried defrosting it yesterday and had it turn the power off to it for [DURATION] [DURATION] [DURATION] and It I'm thinking that maybe the line was frozen to the water or to the ice maker, but that didn seem to fix it. Okay, thank you for all that information, sir. Hu all right, so let me give you more details about service. Once we send one of our professionals to your home, he will diagnose the problem and give you a quote for their repair. But if you choose not to continue the repair with our professional, then you need to pay a diagnostic fee. The diagnostic fee is going to be $[MONEY_AMOUNT]. But if you keep the repair with our professional, you don't need to pay any diagnostic fee. You only pay for the repair. Okay. Oayood for availability. Thank you sir for availability. I'm showing that we still have some spots for Thursday in the afternoon. [DATE] [DATE] [DATE]. That would be perfect. Awesome. So for confirmation you will receive an email with [OCCUPATION] information and the specific time for the arrival. But there is another option for you to keep on track with any request that you made to us. And this is the [ORGANIZATION] app. If you want to download it, I have the option to send you a link by email or text. But this is not mandatory, this is optional just for you to know. Okay, yeah, if you could text it to me that would be great. Okay, perfect. I have sent you the link by text. And now before we enter call we would like to remind you that we perform my own [ORGANIZATION] homese service brand is backed by our [ORGANIZATION] downright promise. So please visit [URL] for more information. Do you have any other question for me today? I do not. Okay, great. Thank you sir for your call. We appreciate you have CH [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. Have a great day. Thank you, you too. Bye bye. Thank you sir. Bye."
237,2672,c415f88ad1644d0bbd910c275bd0c9a1,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/c415f88ad1644d0bbd910c275bd0c9a1_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.898607,0.8986070247933884,590.0,1210,1210,2.0508474576271185,100,9,"[DATE_INTERVAL], [DURATION], [LANGUAGE], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.902,120,51,34,35,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.94-00:03.46] IVR/System: [ORGANIZATION] [ORGANIZATION], we fix your pains.
[00:03.60-00:05.95] IVR/System: For an [ORGANIZATION] quote, press [PHONE_NUMBER].
[00:06.10-00:10.15] IVR/System: For residential glass. For commercial glass.
[00:11.38-00:13.93] IVR/System: For our [ORGANIZATION] [ORGANIZATION], press [PHONE_NUMBER].
[00:14.11-00:18.52] IVR/System: For accounts payable and receivable, plus [PHONE_NUMBER] for our company direct.
[00:19.50-00:24.43] IVR/System: For our hours of operation, for warranty or service issue.
[00:35.03-00:36.70] IVR/System: You have reached [ORGANIZATION] [ORGANIZATION].
[00:36.83-00:38.94] IVR/System: Please hold and someone will be right with you.
[00:39.03-00:42.17] IVR/System: Thank you. Please hold while I try to connect you.
[00:42.72-00:44.27] IVR/System: Call the [ORGANIZATION] [ORGANIZATION].
[00:44.40-00:48.94] IVR/System: Fix your pain. Handle insurance claims.
[00:50.63-00:52.11] IVR/System: [ORGANIZATION] [ORGANIZATION], we fix your pains.
[00:52.17-00:53.30] Agent: This is [PERSON_NAME].
[00:54.95-00:56.22] Agent: Good afternoon.
[00:58.20-01:03.05] Customer: Do you come to people's homes to replace the [OCCUPATION] [OCCUPATION]?
[01:04.88-01:06.56] Agent: We can do mobile service.
[01:06.62-01:10.26] Agent: Right now I'm [DURATION] [DURATION] out with mobile service.
[01:10.31-01:11.24] Customer: Where are you located?
[01:11.30-01:14.97] Customer: What city? In [LOCATION], [LOCATION].
[01:15.95-01:17.80] Agent: Yes, yes, we do.
[01:17.90-01:19.41] Agent: However, like I said, we.
[01:19.57-01:23.09] Agent: We are [DURATION] [DURATION] out at this point.
[01:23.14-01:26.54] Customer: I was actually just in [LOCATION] [LOCATION] today doing [OCCUPATION] [OCCUPATION].
[01:26.60-01:29.58] Customer: But I had [DURATION] [DURATION] that we were doing a bunch.
[01:29.61-01:31.88] Customer: But right now I'm out.
[01:32.73-01:36.51] Customer: Okay, then. Do you have a store in [LOCATION] that we can go to?
[01:36.58-01:40.19] Customer: Would that if we come to you, would it be faster?
[01:41.09-01:42.74] Agent: It certainly would be faster.
[01:42.84-01:45.19] Customer: However, my store is in [LOCATION].
[01:45.32-01:47.97] Customer: That is my main location.
[01:48.11-01:49.86] Customer: And that's where I would do.
[01:50.17-01:56.39] Agent: Where I would be able to get you in next week for o whenshield repair.
[01:57.84-02:07.42] Customer: Okay, Repacement. And if I give you the make and model of the car, can you give me an approximate estimate?
[02:07.77-02:10.31] Customer: And do you deal with insurance companies?
[02:11.50-02:16.85] Agent: I do. Okay. Yes, I do.
[02:16.98-02:20.84] Agent: We work with all the major insurance companies'a preferred shop for them.
[02:20.99-02:24.24] Agent: So we can certainly help facilitate that for you.
[02:28.34-02:38.82] Customer: So it's the car is [ORGANIZATION] [ORGANIZATION] [DATE_INTERVAL] ES250 and it's the front window glass that has a.
[02:40.28-02:42.47] Customer: I think a Roc or something.
[02:43.41-02:45.75] Agent: Okay, and what is your name?
[02:46.69-02:52.34] Customer: My name is [PERSON_NAME] and I'm making this call on behalf of my mom, who doesn't speak [LANGUAGE] very well.
[02:53.12-02:58.34] Agent: Okay, got you. So let me may'am put you just on a brief hold.
[02:58.53-03:01.22] Customer: Of course. Thank you.
[03:03.19-03:04.62] IVR/System: Call the [ORGANIZATION] [ORGANIZATION].
[03:04.71-03:06.22] IVR/System: Will fit your pain.
[03:06.40-03:09.18] IVR/System: We can handle all of your insurance paes.
[03:09.28-03:10.94] IVR/System: We're the quickest secureed.
[03:11.10-03:15.52] IVR/System: Whenever yours last breaks last [OCCUPATION] Last [OCCUPATION].
[03:15.67-03:18.54] IVR/System: When class breaks, call [ORGANIZATION] [ORGANIZATION] first.
[03:18.68-03:22.05] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[03:22.18-03:27.76] IVR/System: We're accepted by all major insurance companies, so you can insist on [ORGANIZATION] first quality glass.
[03:27.83-03:31.45] IVR/System: Certified [OCCUPATION] and the best guarantees in the business.
[03:31.58-03:39.32] IVR/System: We replace all types of glass for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors.
[03:39.43-03:41.81] IVR/System: Mobile service credit cards accepted.
[03:42.94-03:45.80] IVR/System: Call of [DURATION] [DURATION] a weekend will be there.
[03:45.95-03:48.97] IVR/System: Your home, car or business or anywhere.
[03:49.26-03:52.84] IVR/System: [ORGANIZATION] [ORGANIZATION] will take good care of you.
[03:52.95-03:57.00] IVR/System: Let [ORGANIZATION] [OCCUPATION] Let [OCCUPATION] Call the [ORGANIZATION] [ORGANIZATION].
[03:57.07-04:01.58] IVR/System: We'fit your pain. Call the glad doctor'll fit your pain.
[04:01.68-04:02.56] IVR/System: Oh, yeah.
[04:06.22-04:09.26] IVR/System: Call the [ORGANIZATION] [ORGANIZATION] will f your pain.
[04:09.44-04:13.91] IVR/System: We can handle all of your insurance planes where the quick is cured.
[04:14.06-04:21.58] IVR/System: Whenever your class breaks Class spaster last spr when classass breaks call [ORGANIZATION] [ORGANIZATION] first.
[04:21.72-04:25.11] IVR/System: We'll fix it fast and handle the insurance paperwork for you.
[04:25.25-04:34.49] IVR/System: We're accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass, [OCCUPATION] [OCCUPATION] and the best guarantees in the business.
[04:34.62-04:42.52] IVR/System: We replace all types of glass for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors.
[04:44.06-04:46.00] Agent: I apologize for that.
[04:46.99-04:50.10] Agent: I had a customer that needs a question answered real quick.
[04:50.17-04:55.67] Customer: No problem. Let what is the phone number I can use to put the quote under?
[04:57.12-05:04.87] Customer: I guess my cell number, which is [PHONE_NUMBER].
[05:06.93-05:10.31] Agent: All right. And your first name or hers?
[05:10.48-05:13.14] Agent: Either way, however you want me to say mine.
[05:13.44-05:15.79] Customer: Mine. It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[05:17.55-05:18.81] Agent: and the last name?
[05:19.46-05:21.26] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[05:21.40-05:22.76] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[05:24.38-05:31.67] Agent: Okay. All right. And you said it was a [DATE_INTERVAL] [ORGANIZATION].
[05:31.82-05:33.81] Agent: And what was the make?
[05:34.14-05:37.37] Agent: Model? ES250.
[05:50.44-06:08.69] Agent: Now, all of these cars, I wouldn't be able to do mobile service anyway because they all the windshield possibilities for that make and model in that year have advanced driver safety features which include lane departure warning and forward collision alert.
[06:08.87-06:12.46] Agent: That requires a recalibration of the canas.
[06:12.53-06:13.55] Agent: And we can do.
[06:13.68-06:19.18] Agent: And we do that here, but that is not a part of the procedure that can be done.
[06:19.25-06:26.03] Agent: Moby Gota but there are five potential windshields that this could be.
[06:26.08-06:38.70] Agent: So what I would have to have is a VIN number so that I can run the VIN and decode that and see exactly how the vehicle is made so I know which one of these parts is needed.
[06:40.14-06:45.08] Customer: Okay, I'll have to call you back because I don't have the VIN numberes.
[06:45.46-06:47.24] Customer: Okay. And this is something.
[06:47.27-06:50.37] Customer: Do you know what her comprehensive deductible is?
[06:52.94-07:06.56] Customer: No. I'GET too. Yeah, for insurance, that's what this falls under is the comprehensive part of the policy, which on this vehicle I'm sure there's full coverage.
[07:07.88-07:14.38] Agent: So with that being said, I mean, I can tell you we just quoted
[07:15.80-07:17.81] Agent: one just [DURATION] [DURATION] [DURATION] ago.
[07:17.96-07:20.69] Agent: It depends on what part it is needed.
[07:20.84-07:27.24] Agent: But I mean, if she has a [MONEY_AMOUNT] [MONEY_AMOUNT] deductible, it's going to be over [MONEY_AMOUNT] without a doubt.
[07:27.30-07:32.68] Agent: Okay. Okay. So. But something, you know, to consider.
[07:32.74-07:41.55] Agent: I mean, certainly with most of these recalibrations, the recalibrations can run up as far as $[MONEY_AMOUNT]
[07:42.85-07:47.07] Agent: just for the recalibration part of the job.
[07:47.24-07:50.59] Agent: Can I, can I just ask you a question?
[07:50.68-07:57.62] Customer: Would it be easier for her to take it back to the dealership to do or would they charge more?
[07:57.73-08:00.02] Customer: Because usually [OCCUPATION] charge more.
[08:01.44-08:02.64] Customer: In fact, they do.
[08:02.74-08:07.14] Customer: And a [OCCUPATION] is only going to install a [OCCUPATION] part.
[08:08.12-08:12.31] Agent: And as far as pricing, if it goes through insurance,
[08:15.29-08:18.50] Agent: insurance is going to probably.
[08:19.56-08:21.55] Agent: They may appro. After.
[08:21.72-08:28.88] Agent: Excuse me. They may appro an original equipment part since the vehicle is only two years old.
[08:29.55-08:46.61] Agent: But it would have to get special approval from the insurance company to get an A Lexis original part because there's probably aftermarket parts that are available and most insurance companies want to go the least expensive way.
[08:46.78-08:48.97] Agent: But this is a fairly new vehicle.
[08:49.02-08:56.38] Agent: So most of them it's not a difficult thing to get it approved for an original part.
[08:56.50-09:01.62] Agent: But we would have to find out what is availability is as far as a [OCCUPATION].
[09:01.74-09:06.91] Agent: Most [OCCUPATION] don't have [OCCUPATION] [OCCUPATION] [OCCUPATION] waiting around to do a job.
[09:06.98-09:15.92] Agent: Right. So I mean, either way, if it goes through insurance, you know, you're going to still pay the same.
[09:16.01-09:24.78] Agent: Or she would. It would be whatever the deductible is and then the remainder gets billed to the insurance company.
[09:24.91-09:29.93] Customer: Okay. All right, well, I need to call you back with the VIN number.
[09:30.48-09:33.01] Agent: Yes, please. Oh, may I have your name, please?
[09:33.75-09:35.58] Agent: Yes, ma'am, it's [PERSON_NAME].
[09:36.27-09:39.34] Agent: [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[09:39.91-09:41.89] Agent: Okay, thank you for your help, [PERSON_NAME].
[09:41.92-09:44.78] Customer: I'll call you back with the VI than.
[09:44.83-09:46.20] Customer: Fantastic. Thanks so much.
[09:46.27-09:47.23] Customer: Yes, ma'am. All right, bye.","[ORGANIZATION] [ORGANIZATION], we fix your pains. For an [ORGANIZATION] quote, press [PHONE_NUMBER]. For residential glass. For commercial glass. For our [ORGANIZATION] [ORGANIZATION], press [PHONE_NUMBER]. For accounts payable and receivable, plus [PHONE_NUMBER] for our company direct. For our hours of operation, for warranty or service issue. You have reached [ORGANIZATION] [ORGANIZATION]. Please hold and someone will be right with you. Thank you. Please hold while I try to connect you. Call t","[ORGANIZATION] [ORGANIZATION], we fix your pains. For an [ORGANIZATION] quote, press [PHONE_NUMBER]. For residential glass. For commercial glass. For our [ORGANIZATION] [ORGANIZATION], press [PHONE_NUMBER]. For accounts payable and receivable, plus [PHONE_NUMBER] for our company direct. For our hours of operation, for warranty or service issue. You have reached [ORGANIZATION] [ORGANIZATION]. Please hold and someone will be right with you. Thank you. Please hold while I try to connect you. Call the [ORGANIZATION] [ORGANIZATION]. Fix your pain. Handle insurance claims. [ORGANIZATION] [ORGANIZATION], we fix your pains. This is [PERSON_NAME]. Good afternoon. Do you come to people's homes to replace the [OCCUPATION] [OCCUPATION]? We can do mobile service. Right now I'm [DURATION] [DURATION] out with mobile service. Where are you located? What city? In [LOCATION], [LOCATION]. Yes, yes, we do. However, like I said, we. We are [DURATION] [DURATION] out at this point. I was actually just in [LOCATION] [LOCATION] today doing [OCCUPATION] [OCCUPATION]. But I had [DURATION] [DURATION] that we were doing a bunch. But right now I'm out. Okay, then. Do you have a store in [LOCATION] that we can go to? Would that if we come to you, would it be faster? It certainly would be faster. However, my store is in [LOCATION]. That is my main location. And that's where I would do. Where I would be able to get you in next week for o whenshield repair. Okay, Repacement. And if I give you the make and model of the car, can you give me an approximate estimate? And do you deal with insurance companies? I do. Okay. Yes, I do. We work with all the major insurance companies'a preferred shop for them. So we can certainly help facilitate that for you. So it's the car is [ORGANIZATION] [ORGANIZATION] [DATE_INTERVAL] ES250 and it's the front window glass that has a. I think a Roc or something. Okay, and what is your name? My name is [PERSON_NAME] and I'm making this call on behalf of my mom, who doesn't speak [LANGUAGE] very well. Okay, got you. So let me may'am put you just on a brief hold. Of course. Thank you. Call the [ORGANIZATION] [ORGANIZATION]. Will fit your pain. We can handle all of your insurance paes. We're the quickest secureed. Whenever yours last breaks last [OCCUPATION] Last [OCCUPATION]. When class breaks, call [ORGANIZATION] [ORGANIZATION] first. We'll fix it fast and handle the insurance paperwork for you. We're accepted by all major insurance companies, so you can insist on [ORGANIZATION] first quality glass. Certified [OCCUPATION] and the best guarantees in the business. We replace all types of glass for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors. Mobile service credit cards accepted. Call of [DURATION] [DURATION] a weekend will be there. Your home, car or business or anywhere. [ORGANIZATION] [ORGANIZATION] will take good care of you. Let [ORGANIZATION] [OCCUPATION] Let [OCCUPATION] Call the [ORGANIZATION] [ORGANIZATION]. We'fit your pain. Call the glad doctor'll fit your pain. Oh, yeah. Call the [ORGANIZATION] [ORGANIZATION] will f your pain. We can handle all of your insurance planes where the quick is cured. Whenever your class breaks Class spaster last spr when classass breaks call [ORGANIZATION] [ORGANIZATION] first. We'll fix it fast and handle the insurance paperwork for you. We're accepted by all major insurance companies so you can insist on [ORGANIZATION] first quality glass, [OCCUPATION] [OCCUPATION] and the best guarantees in the business. We replace all types of glass for auto, home or business, including patio doors, insulated windows, storefronts, tabletops and mirrors. I apologize for that. I had a customer that needs a question answered real quick. No problem. Let what is the phone number I can use to put the quote under? I guess my cell number, which is [PHONE_NUMBER]. All right. And your first name or hers? Either way, however you want me to say mine. Mine. It's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] and the last name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. All right. And you said it was a [DATE_INTERVAL] [ORGANIZATION]. And what was the make? Model? ES250. Now, all of these cars, I wouldn't be able to do mobile service anyway because they all the windshield possibilities for that make and model in that year have advanced driver safety features which include lane departure warning and forward collision alert. That requires a recalibration of the canas. And we can do. And we do that here, but that is not a part of the procedure that can be done. Moby Gota but there are five potential windshields that this could be. So what I would have to have is a VIN number so that I can run the VIN and decode that and see exactly how the vehicle is made so I know which one of these parts is needed. Okay, I'll have to call you back because I don't have the VIN numberes. Okay. And this is something. Do you know what her comprehensive deductible is? No. I'GET too. Yeah, for insurance, that's what this falls under is the comprehensive part of the policy, which on this vehicle I'm sure there's full coverage. So with that being said, I mean, I can tell you we just quoted one just [DURATION] [DURATION] [DURATION] ago. It depends on what part it is needed. But I mean, if she has a [MONEY_AMOUNT] [MONEY_AMOUNT] deductible, it's going to be over [MONEY_AMOUNT] without a doubt. Okay. Okay. So. But something, you know, to consider. I mean, certainly with most of these recalibrations, the recalibrations can run up as far as $[MONEY_AMOUNT] just for the recalibration part of the job. Can I, can I just ask you a question? Would it be easier for her to take it back to the dealership to do or would they charge more? Because usually [OCCUPATION] charge more. In fact, they do. And a [OCCUPATION] is only going to install a [OCCUPATION] part. And as far as pricing, if it goes through insurance, insurance is going to probably. They may appro. After. Excuse me. They may appro an original equipment part since the vehicle is only two years old. But it would have to get special approval from the insurance company to get an A Lexis original part because there's probably aftermarket parts that are available and most insurance companies want to go the least expensive way. But this is a fairly new vehicle. So most of them it's not a difficult thing to get it approved for an original part. But we would have to find out what is availability is as far as a [OCCUPATION]. Most [OCCUPATION] don't have [OCCUPATION] [OCCUPATION] [OCCUPATION] waiting around to do a job. Right. So I mean, either way, if it goes through insurance, you know, you're going to still pay the same. Or she would. It would be whatever the deductible is and then the remainder gets billed to the insurance company. Okay. All right, well, I need to call you back with the VIN number. Yes, please. Oh, may I have your name, please? Yes, ma'am, it's [PERSON_NAME]. [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, thank you for your help, [PERSON_NAME]. I'll call you back with the VI than. Fantastic. Thanks so much. Yes, ma'am. All right, bye."
238,237,20211015-212004_5123766003,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211015-212004_5123766003-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.8985827,0.898582705399061,2082.0,5112,5112,2.4553314121037464,331,14,"[ACCOUNT_NUMBER], [DATE], [DATE_INTERVAL], [DURATION], [EVENT], [LANGUAGE], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.901,520,219,298,1,2,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.73-00:07.83] Agent: Hello? Hello, Good afternoon, My name is [PERSON_NAME] [PERSON_NAME] calling you from [ORGANIZATION].
[00:07.90-00:09.88] Customer: My mind. How are are you today?
[00:11.62-00:14.91] Customer: Just fine. I'm relaxing after [DURATION] [DURATION] [DURATION] [DURATION].
[00:15.29-00:17.50] Customer: I'm home. That's great.
[00:17.54-00:20.34] Agent: Ma'am, this call regarding your existing services.
[00:20.44-00:22.32] Agent: You have phone lines at Internet.
[00:23.14-00:24.95] Agent: May I speak to the authorized person?
[00:26.91-00:28.25] Customer: I beg your pardon?
[00:28.84-00:31.41] Agent: Ma'am, this call regarding your existing services.
[00:31.52-00:34.05] Agent: You have phone lines at Internet for your business.
[00:37.76-00:38.90] Customer: I heard that part.
[00:38.95-00:43.82] Customer: In what Ma'at? [ORGANIZATION] in [DURATION] process of changing out.
[00:43.95-00:46.16] Agent: I understand it. You're calling from [ORGANIZATION].
[00:46.20-00:47.67] Agent: I understood that, yes.
[00:47.73-01:00.17] Agent: Yeah. [ORGANIZATION] is in [DURATION] process of changing out the old copper lines to REW fiber reducing down the customer'bill and by doing that you can pay less with the upgrade services.
[01:00.32-01:02.81] Agent: And there is no installation or tech charge.
[01:02.88-01:05.30] Agent: It's [DURATION] free process from [ORGANIZATION].
[01:05.67-01:09.81] Agent: So can we send any [OCCUPATION] on [DATE] [DATE] [DATE]?
[01:09.88-01:11.33] Agent: Is it [DURATION] good [DURATION] for you?
[01:12.52-01:16.72] Customer: That's okay. But we already have the other lines in here.
[01:16.78-01:21.06] Customer: Sir, they laid those lines down [DURATION] long time ago.
[01:22.00-01:25.22] Customer: Yeah, andpper line. We have the copper line.
[01:25.64-01:28.83] Customer: Huh? You're using copper lines, right?
[01:30.28-01:34.92] Customer: Right. But you all were going to install the other.
[01:34.98-01:37.88] Customer: Which you did. Tore up my yard and everything.
[01:37.98-01:42.13] Customer: Put stuff on my wall and I have those lines in here already.
[01:42.23-01:43.94] Customer: That's what I'm trying to tell you.
[01:44.33-01:46.06] Customer: You're already using fiber.
[01:48.50-01:50.98] Customer: No, because they didn't transfer it over.
[01:51.03-01:52.19] Customer: That's what they didn't do.
[01:52.22-01:53.75] Customer: And I'm still being charged.
[01:53.86-01:57.48] Agent: Hellaciously'm so sorry to hear that.
[01:57.51-02:03.00] Agent: But ma'am, right now I see that you qualified for the fber and the reason I'm calling.
[02:05.47-02:12.66] Agent: Okay, the reason I'm calling you to schedule the appointment for the [OCCUPATION] to come on your place and.
[02:12.78-02:17.17] Agent: And so upgrade your old copper lines to renew fiber.
[02:17.28-02:18.44] Agent: And by doing that.
[02:18.50-02:22.97] Agent: And what's that consist of coming on here and doing that?
[02:24.16-02:27.97] Agent: There's no installation or tech charge of Pre process from [ORGANIZATION].
[02:30.63-02:32.39] Agent: You're understanding my question?
[02:32.53-02:35.31] Agent: What's that involved? What's he going to do?
[02:35.41-02:36.60] Customer: The lines are already here.
[02:36.66-02:37.81] Customer: What is he going to do?
[02:37.92-02:46.10] Agent: Yeah, when the [OCCUPATION] is going to come, they'll be only installing [DURATION] new free of cost modem that is qualified for the fer.
[02:46.24-02:48.87] Agent: And they will hook up your phone lines'that modem.
[02:48.94-02:50.47] Agent: That's all they're going to do.
[02:52.25-02:56.51] Agent: And most of the work will be done outside of your premises.
[02:58.46-03:00.87] Customer: Sir, you're not understanding what I'm saying.
[03:01.02-03:05.14] Customer: All that stuff was here and we decided we didn't want your service.
[03:05.24-03:06.63] Customer: And they took it all.
[03:07.15-03:10.61] Customer: Only thing I have is this thing on the outside of my building.
[03:10.78-03:13.01] Customer: A big thing. What it is?
[03:13.06-03:15.41] Customer: I don't know, A fiber Bo.
[03:16.38-03:18.44] Customer: Yes, I's already here.
[03:19.26-03:20.94] Customer: I know. They never took that.
[03:21.00-03:24.16] Customer: They took everything else inside my office.
[03:25.06-03:26.56] Customer: And why did everything.
[03:27.91-03:29.66] Customer: Because we didn't want your services.
[03:29.75-03:31.28] Customer: We? You never hooked it up.
[03:31.31-03:32.34] Customer: You never got it over.
[03:32.38-03:35.76] Customer: I'm getting five bills from you, all ridiculous.
[03:35.83-03:38.44] Customer: Paying over $[MONEY_AMOUNT] [DURATION] [DURATION].
[03:39.31-03:40.16] Customer: [DURATION] [DURATION]?
[03:42.22-03:43.92] Customer: Never got hooked up nothing.
[03:43.99-03:45.78] Customer: I can't get anything done with you.
[03:45.80-03:48.59] Customer: All you guys, you call somebody.
[03:48.71-03:52.54] Customer: I call somebody about my bill and they cant help me.
[03:52.56-03:55.30] Customer: I got to call somebody else and I'on the line.
[03:55.36-03:58.33] Customer: I don'have. Time for that'a small business.
[03:58.38-04:00.49] Customer: I don'have. Time to deal with that.
[04:01.32-04:02.72] Customer: I got it in.
[04:02.76-04:07.99] Customer: You sold me this bill and you didn't live up to what you said you were going to do.
[04:09.12-04:11.36] Customer: And you're not using any services right now.
[04:11.38-04:12.80] Customer: You're only paying the bills, right?
[04:12.86-04:15.64] Customer: Yes, and I'm getting charged for two lines, sir.
[04:15.78-04:17.12] Customer: Two lines. You look it up.
[04:17.17-04:20.69] Customer: I don't have. I just told you, I put in [DURATION] [DURATION] [DURATION] [DURATION].
[04:20.76-04:22.64] Customer: I'm at the house with my feet up.
[04:22.73-04:24.62] Customer: I don't have the numbers on the bill.
[04:24.73-04:28.78] Customer: But you look up my bill for my [ACCOUNT_NUMBER].
[04:28.89-04:33.84] Customer: Paying [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for two lines coming here [DURATION] [DURATION].
[04:33.98-04:36.62] Customer: That's ridiculous. Used to be.
[04:38.12-04:43.55] Customer: Yeah. I'll just inform my [OCCUPATION] about that and maybe he can help you with that.
[04:44.73-04:45.58] Customer: Just give me [DURATION] sec.
[04:45.61-04:46.31] Customer: Okay.
[05:09.55-05:10.70] IVR/System: Thank you so much for holding.
[05:10.75-05:12.28] Agent: This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION].
[05:12.35-05:13.29] Agent: How do you do?
[05:14.55-05:27.87] Agent: Yes, sir. Good. So, yeah, just wanted to get [DURATION] idea what kind of problems you're facing since I know that the [OCCUPATION] did come, but the work has not been completed yet.
[05:27.90-05:28.49] Agent: Right.
[05:29.90-05:38.94] Agent: It is correctect. So basically what we're trying to do is send out the [OCCUPATION] so that we can provide you with the upgrades to fiber.
[05:39.11-05:47.93] Agent: And our [OCCUPATION] will be working next [DURATION] from [DATE] [DATE] and they'be working till [DATE] [DATE].
[05:48.75-05:53.32] Agent: Except didn't Sunday. What would be the most convenient date for you?
[05:55.46-05:56.73] Customer: I don't give us
[05:58.90-06:00.46] Customer: you all call it this hour.
[06:00.52-06:03.49] Customer: I just told the young man he does not comprehend.
[06:05.14-06:07.02] Customer: I have just put in [DURATION] [DURATION] [DURATION] [DURATION].
[06:07.06-06:09.87] Customer: I'm at the house with my feet up and you call me.
[06:09.90-06:14.85] Customer: I don't have all these bills and everything in front of me right now.
[06:15.31-06:16.19] Customer: You call me it.
[06:16.25-06:18.82] Customer: You know, we're just [DURATION] small business.
[06:18.87-06:22.80] Customer: You sold me this package which you did not live up to.
[06:22.91-06:27.44] Customer: I'm trying to get credit on two bills that you have.
[06:27.51-06:32.70] Customer: I keep getting the bill and they say credit, credit, credit, but I get no money off of it.
[06:32.79-06:36.93] Customer: Nothing. Okay. I dont t know how you guys live with yourselves.
[06:37.35-06:43.29] Customer: I don'I. Wouldn'refer at [ORGANIZATION] [ORGANIZATION] to anyone.
[06:43.42-06:44.20] Customer: Anyone.
[06:45.46-06:49.33] Agent: I'm so sorry that you had to go through this experience, ma'am.
[06:49.46-06:54.17] Agent: I hope we can miss they come in here and tour up our yard and lines and everything.
[06:54.55-07:02.12] Agent: And we were to get the fiber optic line, which I assume is still here, and we don't have it.
[07:02.19-07:03.96] Agent: It's here, the lines are here
[07:05.90-07:07.83] Customer: and I'm still getting bill.
[07:07.89-07:14.34] Customer: This one [MONEY_AMOUNT], $[MONEY_AMOUNT] I think is what it is for two lines.
[07:14.48-07:16.08] Customer: Two lines come in here?
[07:16.19-07:19.61] Customer: Yeah, just my fax machine and my.
[07:20.46-07:22.70] Customer: My other line. Yeah.
[07:22.76-07:24.88] Customer: Oay. And that is because.
[07:25.07-07:27.42] Customer: Do you. How do you rate that?
[07:27.60-07:37.54] Agent: O course, ma'am. I'm so sorry that you had to go through this disrous experience with us, but we can make it better for you since now we are offering you [DURATION] much better service here.
[07:37.67-07:39.08] Customer: Like right now. You guys are s.
[07:39.08-07:40.06] Customer: What? Everybody
[07:41.44-07:43.39] Customer: hear me out. That's what you all tell me.
[07:43.44-07:46.53] Customer: One tells me one thing, another tells me another.
[07:46.71-07:51.75] Customer: And well, this one didn't know they didn't have the authorization to do that.
[07:53.49-07:56.61] Agent: Okay, well, right now you're using two phone lines.
[07:56.64-08:03.02] Agent: So the for the two phone lines you but along with the Internet can be reduced.
[08:03.09-08:04.43] Customer: I don't have Internet.
[08:04.55-08:05.99] Customer: That's what you don't understand.
[08:06.06-08:08.05] Customer: I do not have Internet.
[08:08.35-08:09.60] Agent: Yes, ma'am, I understand that.
[08:09.63-08:11.57] Customer: No, that bill was taken away.
[08:11.74-08:13.12] Customer: That bill was taken away.
[08:13.19-08:14.61] Customer: I don't pay Internet.
[08:14.99-08:28.77] Agent: Yes, ma'am. The Internet is basically to back up the telephone line since on the copper services that you're using right now, the builds are much higher than the digital services and digital services require [DURATION] Internet to back up the telephone lines.
[08:28.90-08:36.62] Agent: Your total bill for the two phone lines along with [DURATION] very high speed Internet is going to be reduced to just $[MONEY_AMOUNT] per [DURATION].
[08:36.78-08:38.66] Agent: Exact locked in prices.
[08:38.80-08:41.48] Agent: And we are not buyinging you [DURATION] [DURATION] contract here as well.
[08:41.63-08:45.36] Agent: Since we have the fiber available now in your business premises, we can help you out.
[08:45.39-08:49.85] Agent: And that's why we are looking for [DURATION] good date so that we can send the [OCCUPATION] for the free installation.
[08:50.54-08:53.12] Agent: So how about provide.
[08:54.47-08:58.66] Customer: I don't understand the insall when the phone lines are already here.
[08:58.72-09:02.50] Customer: That's what I'm asking the other gentleman and he Gave me to you.
[09:02.66-09:04.84] Customer: Okay, the lines are already here.
[09:04.91-09:09.71] Customer: So what's involved in the [OCCUPATION] coming to do what they're going to do?
[09:09.87-09:24.06] Agent: Yes, exactly. So the [OCCUPATION] will be providing you with the new free modem running [DURATION] fiber wire from the box till your suite or if the buyers are already in your suite, then they're just gonna provide you with the new free modem and hook up your phone lines to the modem.
[09:24.08-09:29.88] Agent: It's gonna be like [DURATION] short process, take taking about [DURATION] hour or so and then you're going to be good to go.
[09:29.90-09:34.88] Agent: You will be having our fiber optic account in which you're going to have [DURATION] much discounted prices.
[09:35.02-09:44.55] Agent: And you're also going to get free local long distance calling along with [DURATION] business calling features like the call forwarding, recording, disaster recovery, [PHONE_NUMBER] way, everything like that.
[09:44.72-09:47.35] Agent: And it's all going toa be just under one combined bill.
[09:47.64-09:49.88] Agent: So you don't have to worry about anything here.
[09:50.06-09:55.48] Agent: We will not be like digging up any holes or doing anything else here.
[09:55.61-10:02.97] Agent: The fiber has been installed, the fiber box and you're just going to be getting installed with your personal account here.
[10:03.15-10:07.03] Customer: So that's it. Where is this box going to be installed?
[10:07.70-10:13.64] Agent: I have the location for you at [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[10:13.81-10:19.75] Agent: Correct? All? Yes. And is there any suite number or any other information out there?
[10:21.80-10:25.38] Agent: Pardon me? Any suite number or floor number?
[10:27.25-10:28.88] Customer: I don't know what you're talking about.
[10:29.02-10:31.50] Agent: Any like [DURATION] suite happened to that big box?
[10:31.80-10:36.95] Agent: Huh? Do you have any suite number or any floor number?
[10:39.45-10:40.63] Customer: I don't know what you're saying.
[10:40.72-10:43.92] Agent: Sleeve number. Sweet, sweet.
[10:44.06-10:48.41] Agent: S U I [ORGANIZATION] E Apartment number?
[10:48.58-10:49.80] Agent: Units number.
[10:51.11-10:53.11] Customer: No, no, nothing like that.
[10:53.13-10:54.76] Customer: Okay. I don't know what you'talking about.
[10:55.30-10:57.09] Agent: So basically the fiber box.
[10:57.54-11:00.39] Agent: The fiber box has been installed in the building.
[11:00.57-11:03.21] Agent: The [OCCUPATION] will be just like running the.
[11:03.54-11:04.68] Customer: I just told you.
[11:04.75-11:06.07] Customer: I just told you sir.
[11:06.18-11:09.32] Customer: Everything was taken out of my building.
[11:09.43-11:20.75] Customer: There is [DURATION] box on the amountd on the outside of my building but everything inside has been taken or we sent back.
[11:21.50-11:24.32] Customer: Okay, that's what I'm telling you.
[11:24.65-11:26.89] Agent: Okay, can I put you on [DURATION] brief hold?
[11:26.98-11:31.05] Agent: I will be just checking the Internet qualification for you.
[11:31.11-11:32.51] Agent: It's going to take like [DURATION] minute.
[11:32.54-11:35.43] Customer: Okay? Yeah. Really?
[11:40.72-11:42.82] Agent: Okay, well thank you so much for holding on.
[11:43.67-11:52.48] Agent: I was able to see that the fiber box that is associated with your location is nearby.
[11:52.60-11:56.36] Agent: And like we will be running the wire from that box till you're building.
[11:56.42-12:03.46] Agent: That's it. And you will be getting our fiber optic pure fiber Till the business and rest.
[12:03.51-12:12.49] Agent: The [OCCUPATION] can explain you better because right now I have the tools here which can tell me that whether the fiber is available at your building or not.
[12:12.52-12:16.63] Agent: And I can see that it is available the rest of the [OCCUPATION] process.
[12:16.75-12:18.36] Customer: The fiber lines are here?
[12:18.51-12:21.17] Agent: Yep. They never dug those up.
[12:21.51-12:24.11] Agent: Yes, ma'am. Like the fiber wires are there.
[12:24.17-12:28.22] Agent: All they need to install now is [DURATION] modem, [DURATION] router,
[12:29.43-12:31.59] Agent: or the. Yep. Internet.
[12:31.61-12:33.79] Customer: And my question being theynn.
[12:33.88-12:36.10] Customer: Where are they goingna mount this router?
[12:36.71-12:38.51] Agent: Wherever you want. Inside, Inside.
[12:38.61-12:41.07] Agent: Inside the building? Inside the building.
[12:41.21-12:42.00] Agent: Inside,
[12:43.59-12:46.25] Agent: yes. Where your office is located.
[12:47.83-12:51.68] Agent: Okay, so the installation will be done inside your office.
[12:51.71-12:53.25] Agent: The rest of the work has.
[12:53.34-12:55.61] Agent: Most of the work has been completed outside.
[12:55.78-12:59.02] Agent: And if there's anything to be done outside, they will be taking.
[12:59.11-13:00.14] Agent: Doing that as well.
[13:00.24-13:07.36] Agent: And then they will be installing the Internet modem in your business suite, like in your office.
[13:07.51-13:08.33] Agent: Okay,
[13:10.47-13:12.48] Customer: I'm not interest. See, I'm.
[13:12.59-13:14.92] Customer: I'm old, let's put it.
[13:15.03-13:16.72] Customer: And I don't understand all your.
[13:16.91-13:19.87] Customer: Whatever, but we don't have Internet.
[13:19.93-13:21.83] Customer: That's why I don't understand this Internet.
[13:21.90-13:24.96] Customer: Netit. Internet, yes, talk.
[13:25.15-13:26.42] Customer: Because we don't have it.
[13:26.52-13:27.68] Customer: I'm not paying for it.
[13:27.71-13:28.92] Customer: I canceled that
[13:30.23-13:33.09] Customer: whatever line or whatever that's been canceled.
[13:33.12-13:34.80] Customer: She was very nice when I called her.
[13:34.86-13:37.59] Customer: The other four are not very bad.
[13:37.88-13:41.02] Customer: But the Internet lady was very nice.
[13:41.92-13:45.71] Agent: I'm sorry you had that experience, ma'am, but the Internet.
[13:46.76-13:55.64] Agent: Internet is too lower down your cost because whenever you are having more than one product with [ORGANIZATION], you get [DURATION] very huge discount.
[13:55.76-14:03.22] Agent: And another reason for the Internet is because we are providing you fiber optic technology now instead of the copper lines.
[14:03.39-14:07.62] Agent: And that requires [DURATION] Internet to run the phone line.
[14:08.00-14:11.05] Agent: So it's going to be basically just for the backup of telephones.
[14:14.88-14:16.35] Agent: Well, I guess. Okay.
[14:16.53-14:19.42] Customer: I just don't understand, you know, it's just.
[14:19.51-14:21.07] Customer: Y all are making it so.
[14:21.25-14:22.45] Customer: It's not hard, ma'am.
[14:22.52-14:25.19] Customer: It's just simple. It's just very simple.
[14:25.24-14:26.50] Customer: No, it's not simple.
[14:26.61-14:29.56] Customer: You all don't have any patience with older people.
[14:29.66-14:31.38] Customer: You don't. All this
[14:32.61-14:38.38] Customer: technology and everything you're spouting off and you have no patience with the older people.
[14:38.80-14:42.84] Customer: I mean, with anything, you know, and it just really.
[14:43.02-14:45.93] Customer: I went through this with my mother and it's awful.
[14:46.07-14:50.11] Customer: Awful. And I'm so, you know, it just.
[14:50.30-14:54.96] Customer: Yeah, well, I know you're sorry, but don't do me any good.
[14:55.89-14:59.89] Customer: Everybody you talk to and complain to, they say, oh, I'm so Sorry.
[14:59.99-15:05.93] Customer: And I talked to [DURATION] lady the other [DURATION] about my credit on this one bill and says oh, I can't handle that.
[15:05.99-15:07.73] Customer: Get this. Can't handle this.
[15:07.79-15:09.69] Customer: You got to call another number.
[15:09.87-15:11.92] Customer: I don't have the time to do it.
[15:12.01-15:15.05] Customer: I have $[MONEY_AMOUNT] credits.
[15:15.15-15:18.81] Customer: One is $[MONEY_AMOUNT], another is maybe five.
[15:18.88-15:20.39] Customer: I doing this by memory.
[15:20.49-15:25.65] Customer: Yeah. And I can't get it that I have to call [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to get this.
[15:26.12-15:30.59] Customer: How about that? She can't send me [DURATION] check or whatever.
[15:30.69-15:32.13] Customer: That's what she told me.
[15:33.20-15:36.25] Customer: Yeah. And it's just frustrating.
[15:38.43-15:43.48] Agent: Well, we are trying our best to help out all our customers here.
[15:43.61-15:55.13] Agent: Since we haven't created [ORGANIZATION] portals on phones with which you can just open your account yourself and handle your credit yourself.
[15:55.26-15:56.99] Agent: You won't have to even call anyone.
[15:57.09-15:58.08] Agent: We are trying our best.
[15:58.11-16:04.73] Agent: We are progressing [DURATION] by [DURATION] to enhance our customer service experience for our loyal customers, ma'am.
[16:04.90-16:06.68] Agent: But I will.
[16:10.28-16:12.21] Agent: Oay. What do you saying?
[16:12.39-16:18.30] Agent: Ye. So I hope that the experience that you get in the future are yourarks over here.
[16:18.37-16:23.24] Agent: Help us create [DURATION] better interface for you as our customer.
[16:23.42-16:29.47] Agent: But for right now we are still learning and we also making the changes and to make it better for you.
[16:31.80-16:33.75] Agent: May I ask you where are you calling from?
[16:33.92-16:35.95] Customer: I'm in [LOCATION], [LOCATION].
[16:37.00-16:39.62] Customer: Oh really? Yes, really.
[16:39.91-16:42.63] Customer: Yes. What. And I'm in [LOCATION].
[16:42.67-16:44.50] Customer: And you're going to handle my business?
[16:44.91-16:49.25] Customer: Yeah. The local office will be sending the [OCCUPATION] over here.
[16:50.00-16:51.49] Customer: I will be just placing the order.
[16:51.56-16:58.94] Customer: Since I work at the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], my job here is to just like schedule [DURATION] [OCCUPATION] visit for you.
[16:59.11-17:05.08] Customer: There are the [OCCUPATION] from your local office will be going in and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is [DURATION] very large firm, ma'am.
[17:05.18-17:14.19] Customer: It's the oldest telephone company in [LOCATION] [LOCATION] and we are having services in all the states in [LOCATION] [LOCATION] So it's kind of.
[17:14.28-17:17.37] Customer: Sometimes there are unhappy customers.
[17:17.52-17:23.05] Customer: But we try our best here and sometimes I try my best too to understand.
[17:23.12-17:24.84] Customer: But you all don't help any.
[17:25.02-17:27.91] Customer: You don't. Your people are very.
[17:28.05-17:30.06] Customer: Not very helpful at all.
[17:30.19-17:37.17] Customer: At all. When you call, it says on my bill, it says if you have questions about your Bill, call this [PHONE_NUMBER] number.
[17:37.24-17:40.11] Customer: And you call, you tell them oh, I can't handle that.
[17:40.21-17:41.26] Customer: What is that?
[17:42.88-17:44.79] Customer: There are some different departments.
[17:44.93-17:46.54] Customer: That's not very business.
[17:47.39-17:51.68] Customer: Yes, but we can transfer your call to that department ourselves as well.
[17:51.86-17:53.41] Customer: Have. Have you had [DURATION].
[17:54.99-17:58.15] Customer: Then put the number correct number on the bill.
[17:58.34-18:00.10] Customer: Don't be transferring it.
[18:00.21-18:04.95] Customer: And when you call [DURATION] number that's what you will call to find out what you want to know.
[18:05.12-18:08.22] Customer: Mm hmm. Yes, that's what I'm saying.
[18:08.96-18:11.22] Customer: There's too manybody here.
[18:11.33-18:21.29] Customer: This want be. Somebody calls here for my business, I answer the phone myself for our business and I can direct it or answer their question.
[18:21.40-18:23.22] Customer: Now you all can't do that.
[18:25.57-18:29.66] Customer: Y. So basically there's too many departments.
[18:30.57-18:34.85] Customer: Some things are handled by the billing, some things are handled by fiber.
[18:34.96-18:37.04] Customer: Then there's TV mobiles.
[18:37.18-18:40.27] Customer: So it's like, you know, like [DURATION] very large corporation.
[18:41.44-18:43.17] Customer: Some stuff is being deal by.
[18:43.35-18:55.75] Customer: We're small. I handle [DURATION] lot of the packaging, I handled the bookkeeping, I handed the payout checks and I answered the phone to you all people, they can't, excuse me, shit or get off the plot.
[18:55.88-19:01.85] Customer: I mean you go there and you go on and on and on and I ask [DURATION] question and you can't answer it.
[19:01.99-19:03.90] Customer: I mean that's very frustrating.
[19:04.85-19:05.98] Customer: Well, you.
[19:08.01-19:09.90] Customer: I'm. What I can say, what can I say?
[19:09.93-19:19.81] Customer: Like we are incompetent people, but we are our best and you are [DURATION] very incredibly hard working person and I really appreciate you.
[19:20.87-19:25.59] Customer: Yeah, right. Well, we would really like to switch services to somebody else.
[19:25.66-19:28.92] Customer: Really because we're really not happy with [ORGANIZATION].
[19:29.03-19:30.50] Customer: They just screwed us around.
[19:30.60-19:31.56] Customer: I've paid these things.
[19:31.59-19:42.02] Customer: You look back, we have been on this billing and switch over to this thing since my [MARITAL_STATUS] died in [DATE_INTERVAL].
[19:42.19-19:49.32] Customer: [DATE_INTERVAL]. You look back on my record, you look back at the money that has been paid from this company.
[19:49.69-19:50.43] Customer: All
[19:51.69-19:59.32] Customer: you have just robbed me badly sometimes it's almost [MONEY_AMOUNT], $[MONEY_AMOUNT] [DURATION] [DURATION].
[20:00.02-20:03.38] Customer: [DURATION] [DURATION]. You look back if you got the time.
[20:03.48-20:05.17] Customer: I dare you to look back.
[20:05.30-20:06.32] Customer: I dare you.
[20:11.70-20:18.10] Customer: I'd like to know, you know when you call about something they say well this is, this is going to be recorded.
[20:18.24-20:19.43] Customer: What do they do with that?
[20:19.49-20:21.93] Customer: I sit there, you complain, but you don't call back.
[20:22.06-20:23.48] Customer: What do they do with that?
[20:24.79-20:27.34] Customer: The call is being is monitored.
[20:27.40-20:39.87] Customer: Like every service call is then monitored by [DURATION] [OCCUPATION] and [DURATION] person, [OCCUPATION] [OCCUPATION] [OCCUPATION] to make sure that the, the customer care that we provide has been good.
[20:39.93-20:42.28] Customer: And we have not told any kind of.
[20:42.30-20:43.62] Customer: You like misreading
[20:45.12-20:47.02] Customer: something, misleleading to the customers.
[20:47.32-21:07.36] Customer: And we have handled the problem correctly so they make sure that the call is heard after it's processed so that like if there's any changes to be made they either have the [OCCUPATION] accountable for it or assist the customers in [DURATION] better way.
[21:09.21-21:10.88] Customer: But they never hear anything.
[21:11.82-21:14.54] Customer: They do hear almost every Call.
[21:14.60-21:15.56] Customer: I don't hear anything.
[21:15.61-21:20.32] Customer: You don't call me to say, well, I'm sorry that you're upset with your service or anything.
[21:20.37-21:22.19] Customer: They don't call call us.
[21:23.26-21:24.56] Customer: That's what I'm saying.
[21:25.73-21:28.91] Agent: Well, we did call you at this time, didn't we?
[21:29.45-21:37.18] Customer: Yeah, Rec call and it, it's unkn known number which you don't know if they're calling from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or whatever.
[21:37.36-21:40.48] Agent: Then they say I'm calling about [ORGANIZATION].
[21:40.87-21:41.64] Customer: Yeah,
[21:43.38-21:48.34] Customer: don'I. Mean it doesn't say [ORGANIZATION] on the, on the caller ID because I have [DURATION] caller ID.
[21:48.52-21:59.91] Agent: Okay. It doesn't. What I can tell you is that there's [DURATION] lot of phone numbers going on from here because we are calling [DURATION] lot of our customers.
[22:00.05-22:03.26] Agent: Not each number goes to as [DURATION] [ORGANIZATION] number.
[22:04.23-22:06.82] Agent: There's more than thousand numbers over here.
[22:07.15-22:13.58] Agent: And right now the [OCCUPATION] that you're going to see are going to come in [ORGANIZATION] vehicles.
[22:13.88-22:17.79] Agent: We eng into uniforms, do check for salese service badges.
[22:17.97-22:22.65] Agent: We are trying to like upgrade your personal account with [ORGANIZATION] [ORGANIZATION].
[22:23.21-22:33.94] Agent: Not asking you any kind of like credentials for you, just giving you the information and asking you, telling you how we can help you out and how you can save money and get [DURATION] better service with that.
[22:34.12-22:40.08] Agent: Right now you said yourself you're paying, you'paid more than [MONEY_AMOUNT] $[MONEY_AMOUNT] per [DURATION] as well just for the two phone line.
[22:40.38-22:44.32] Customer: No. [MONEY_AMOUNT] do [MONEY_AMOUNT].
[22:44.33-22:47.68] Customer: I just got [DURATION] bill $[MONEY_AMOUNT].
[22:47.85-22:49.02] Customer: And that's not all.
[22:49.11-22:51.34] Customer: I got another one for $[MONEY_AMOUNT].
[22:51.45-22:54.73] Customer: So I'm paying over $[MONEY_AMOUNT] for your service.
[22:54.79-22:56.38] Unknown: [DURATION] [DURATION]. [DURATION] [DURATION].
[22:57.64-22:59.16] Customer: And yes, how about that?
[22:59.20-23:02.53] Customer: That is, that is like too much.
[23:02.57-23:08.31] Agent: And right now for being that kind of [DURATION] loyal person with [ORGANIZATION], we have installed CY.
[23:08.64-23:10.18] Agent: Times are hard now.
[23:10.57-23:16.98] Agent: Times are hard and people, some people don't realize that they just sit there and send out the bills.
[23:17.37-23:18.31] Agent: They don't.
[23:20.96-23:28.24] Agent: Okay, well, right now we can reduce your bill for the two phone lines to just [MONEY_AMOUNT] and that's [DURATION] locked in price.
[23:28.29-23:33.82] Agent: Ma'am, you have been [DURATION] very loyal [ORGANIZATION] customer and I, we really appreciated you.
[23:33.93-23:36.02] Agent: You are the best part of [ORGANIZATION].
[23:36.21-23:38.07] Agent: And right now we can help you.
[23:38.20-23:40.55] Agent: We can help you get [DURATION] build reduced down.
[23:40.72-23:43.07] Agent: We can help you get better services with us.
[23:43.54-23:51.86] Agent: Since the area for you guys, [ORGANIZATION] has also spent [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] to upgrade the services to fiber from copper.
[23:52.04-23:58.99] Agent: And like right now the copper is Much cheaper so you can get your bills reduced now.
[23:59.82-24:02.06] Agent: So why not take that opportunity?
[24:02.16-24:09.28] Agent: If you've been so long with [ORGANIZATION] and paid this much, then get [DURATION] better service in [DURATION] cheaper cost as well.
[24:13.60-24:14.80] Customer: Got [DURATION] good point there.
[24:14.86-24:16.65] Customer: Why didn't you do it [DURATION] long time ago?
[24:17.32-24:29.17] Agent: Well, the services are still being upgraded in most of the areas in [LOCATION] but we cannot like, we do not have that kind of manpower or the revenue to like upgrade all the services everywhere to fiber.
[24:29.20-24:30.76] Agent: We are doing it one by one.
[24:30.94-24:34.53] Agent: So like, it's [DURATION] very smooth shift to technology.
[24:34.64-24:38.10] Agent: We are having 5G technologies and something like that.
[24:38.76-24:42.36] Agent: So the 5G also uses fiber cables.
[24:42.39-24:45.97] Agent: So we are running eventually more and more fibers everywhere.
[24:46.88-24:52.30] Agent: The good news is your area has been upgraded, so now you can enjoy [DURATION] better deal.
[24:54.67-25:02.19] Customer: Well, I already have the fiber lines in here, so I don't know what you're going on about the fiber lines, because they're already here, but you're not never hook up.
[25:02.32-25:06.49] Customer: That's belly. Ach. You're not hooked out.
[25:06.55-25:10.71] Customer: That's it. The fiber lines are there and you're still not hooked up to it.
[25:10.74-25:13.17] Customer: You're just not enjoying it.
[25:13.26-25:14.99] Customer: Even if it is available to you,
[25:17.62-25:18.36] Customer: like
[25:20.26-25:23.36] Customer: from over where I am on the copper wires.
[25:23.73-25:26.23] Customer: We just hang clothes to dry.
[25:26.38-25:27.53] Customer: We don't use them anymore.
[25:27.59-25:30.30] Customer: It just fiber. I know.
[25:30.35-25:32.88] Agent: Okay, that's good. You, what is your name?
[25:33.04-25:34.13] Agent: My name is [PERSON_NAME].
[25:34.43-25:36.08] Customer: You give [DURATION] good sales speech.
[25:36.14-25:39.56] Customer: But what if you going to back it up and is another question.
[25:39.67-25:40.76] Agent: What is your name?
[25:40.91-25:42.20] Agent: My name is [PERSON_NAME].
[25:42.38-25:47.25] Agent: [PERSON_NAME] [PERSON_NAME]. Dear. Yep.
[25:47.36-25:48.02] Unknown: So
[25:49.76-25:53.09] Agent: [ORGANIZATION] [ORGANIZATION]. Can I read AM what can I read you?
[25:53.12-25:56.02] Agent: What's the number? Yeah, tell me when you're ready.
[25:57.88-26:00.11] Agent: Tell me when you are ready to provide number.
[26:00.24-26:02.31] Customer: Yes, I have it right here.
[26:02.44-26:14.18] Agent: Perfect. The toll free is [PHONE_NUMBER].
[26:15.40-26:17.27] Agent: Extension number [PHONE_NUMBER].
[26:18.72-26:20.09] Agent: I'm gonna repeat it.
[26:20.23-26:24.16] Agent: It is [PHONE_NUMBER] [PHONE_NUMBER].
[26:24.52-26:29.77] Agent: [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. [PERSON_NAME] [PERSON_NAME].
[26:31.07-26:36.16] Customer: Okay, perf. So if I have problems, I'm going to reach you at this number.
[26:36.66-26:38.60] Agent: Disturb me whenever you want, ma'am.
[26:38.71-26:39.74] Agent: Happy to assist you.
[26:39.83-26:45.18] Agent: Oay than. So the [OCCUPATION] are working in your business area from [DATE] [DATE].
[26:45.27-26:48.35] Agent: Wednesdayill [DATE] [DATE], [DATE].
[26:48.51-26:49.88] Agent: And they will not be working Saturday.
[26:49.91-26:51.84] Agent: Also. You got [DURATION] grace period there?
[26:51.99-26:54.45] Agent: A grace period. [DATE_INTERVAL].
[26:54.91-26:55.91] Customer: What was the first part?
[26:55.95-26:57.97] Customer: [DATE_INTERVAL] what? [DATE].
[26:59.47-27:01.70] Customer: [DATE] [DATE] to the [DATE].
[27:01.87-27:04.34] Customer: Is that what youill the [DATE]?
[27:05.19-27:08.69] Customer: Oh, [DATE]. Okay. Now
[27:10.80-27:13.82] Customer: I'm open here at business hours [TIME] to [TIME].
[27:15.41-27:19.77] Customer: Here at the business on Mondays and Tuesdays my gate is closed.
[27:19.83-27:21.41] Customer: But he could come in.
[27:21.58-27:29.19] Customer: I closed it for business purposes with this [EVENT] [EVENT] thing.
[27:29.54-27:34.32] Customer: The gates are closed, but if they call, they can come in, you know.
[27:34.49-27:37.08] Customer: Perfect. That's going to be okay.
[27:37.38-27:41.99] Agent: So can I set you up for [DATE], [DATE] [DATE]?
[27:44.03-27:47.80] Customer: [DATE], yes. Okay, now I just told you now.
[27:47.83-27:53.57] Customer: The gates will be closed, but he can open them and come in.
[27:54.07-27:55.36] Customer: There's just [DURATION] chain on it.
[27:55.39-27:57.29] Customer: Alles to is open it, come in.
[27:57.46-28:02.09] Agent: Perfect. [DATE] [DATE] and between [TIME] to [TIME], right?
[28:03.03-28:04.77] Customer: Yes, sir. Perfect, ma'am.
[28:04.86-28:10.99] Agent: So before we proceed further, I would just like to make you aware for quality and training purposes, this call may be monitored.
[28:11.15-28:12.57] Agent: So this is for the business y.
[28:12.60-28:13.45] Agent: There you go.
[28:15.23-28:20.58] Customer: That's [DURATION] requirementnot. I already taken about [DURATION] [DURATION] [DURATION] of my good time here.
[28:20.75-28:22.69] Agent: Okay, I'm going toa make it quick then.
[28:23.23-28:31.23] Agent: Okay, so it's for [ORGANIZATION] [ORGANIZATION], located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION], zip code [LOCATION].
[28:31.28-28:36.12] Agent: Right. M. Perfect. Am I having the pleasure speaking with Ms.
[28:36.15-28:38.91] Agent: [PERSON_NAME] [PERSON_NAME] today? Correct.
[28:39.06-28:40.66] Customer: Correct. You pronounced it right.
[28:40.72-28:41.67] Customer: I'm surprised.
[28:42.97-28:43.93] Customer: Well, thank you so much.
[28:43.99-28:47.83] Customer: People, they really don'cannot pronounce [LANGUAGE] for some reason.
[28:47.90-28:51.11] Customer: But anyhow. Well, it's been [DURATION] [DURATION] in [LOCATION] [LOCATION].
[28:51.14-28:52.63] Customer: so I've gotten used to it.
[28:52.93-29:02.23] Agent: Okay, so the [OCCUPATION] will ask you for [DURATION] four digit security qud on the [DURATION] of installation, which is going to be the last four digits of your main phone line.
[29:02.34-29:03.65] Agent: [PHONE_NUMBER] [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER].
[29:03.74-29:08.54] Agent: Okay. Okay, wonderful. Can I have the last four?
[29:10.71-29:16.47] Customer: What the passcode is what the security code for the [OCCUPATION].
[29:16.65-29:18.35] Customer: O. Security code. Okay.
[29:18.41-29:24.67] Agent: Yes. And it's the last four digits of your main phone line as wellay.
[29:24.73-29:27.17] Agent: Oay. Perfect. Can I have the fax number, please?
[29:28.56-29:29.95] Customer: I don't have [DURATION] fax.
[29:30.12-29:33.44] Customer: Well, I do too have [DURATION] fax, but I can't remember them.
[29:33.57-29:34.55] Customer: I can't remember it.
[29:34.58-29:35.73] Customer: You ought to have it.
[29:35.89-29:38.94] Agent: Okay, over there's [PHONE_NUMBER] [PHONE_NUMBER].
[29:39.04-29:45.30] Agent: It's [PHONE_NUMBER] [PHONE_NUMBER]. I don't know, something [PHONE_NUMBER] or something I like.
[29:45.32-29:47.32] Customer: I say I'm at my house, I got my feet up.
[29:47.37-29:50.50] Customer: I'm tired. Okay, I've got it right here.
[29:50.60-29:51.67] Customer: Just correct me if I'm wrong.
[29:51.70-29:56.43] Agent: It is [PHONE_NUMBER]. Correct.
[29:56.53-29:57.80] Agent: You are? That is correct?
[29:57.86-30:07.41] Agent: Yes sir. Perfect. So just to confirm, are you guys using any kind of special phone system or just basic regular phone set?
[30:09.19-30:10.45] Customer: I beg your pardon?
[30:10.76-30:13.97] Agent: Is it any Kind of special phone, two lines coming in.
[30:14.36-30:16.79] Agent: Okay. And the phones.
[30:16.93-30:19.34] Agent: Does it play music when you put someone on hold?
[30:24.38-30:25.65] Customer: I don't know. I don't know.
[30:25.71-30:27.02] Customer: Yeah, I don't know.
[30:27.17-30:28.33] Agent: It might be [DURATION] regular phone.
[30:28.35-30:29.97] Agent: Is it like put.
[30:30.06-30:31.71] Customer: I don't put anybody on hold.
[30:31.82-30:34.28] Customer: When I answer the phone, I answer it.
[30:35.73-30:37.54] Customer: I don't have [DURATION] answering service.
[30:37.64-30:39.34] Customer: I don't have [DURATION] answering service.
[30:39.45-30:42.74] Customer: When the phone rings here, someone here answers it.
[30:42.84-30:45.69] Agent: Period. Perect. Okay then it's just [DURATION] regular phone.
[30:45.73-30:52.54] Agent: And the fax machine that you have, is it older than [DATE_INTERVAL] or did you buy it after that?
[30:53.15-30:54.89] Customer: No, it's fairly new.
[30:54.96-30:59.85] Customer: It's like [DURATION], I don't know, [DATE_INTERVAL] or something like that maybe.
[30:59.92-31:00.89] Agent: Perfect then.
[31:02.47-31:09.46] Agent: Perfect. And any special services to the phone line like [DURATION] credit card terminal alarm system or point of sales machine?
[31:09.51-31:11.56] Customer: No, no, no, I don't do any credit card stuff.
[31:11.60-31:12.78] Customer: No, no, no, no, no.
[31:12.91-31:23.13] Agent: Perfect then. Okay, so the discounted bill for your two phone lines, the fax line and the main line, you're going to have free local and long distance calling on both.
[31:23.19-31:37.20] Agent: You can call unlimitedly free to [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION] and you're going to have like [DURATION] business calling features as well in which call, [PHONE_NUMBER] way calling, call forwarding, blocking, recording, disaster recovery.
[31:37.30-31:39.57] Agent: You can activate all those features as well.
[31:39.76-31:52.76] Agent: And you're going to have [DURATION] Internet to back it up since it's the requirement on the digital system and for all your services your bill is going to be $[MONEY_AMOUNT] per [DURATION] including the [MONEY_AMOUNT] megabits Internet and the two phone lines.
[31:52.79-31:53.48] Customer: Okay,
[31:55.74-31:58.76] Customer: perfect. So we're going to have Internet huh?
[31:58.95-32:01.71] Agent: Yeah, you're going to have [DURATION] Internet.
[32:01.77-32:10.47] Agent: Oay it's going to be [DURATION] high speed Internet so I would suggest you make [DURATION] good use of it even if you don't use it right now.
[32:10.60-32:13.11] Agent: But it's definitely going to be helpful.
[32:13.44-32:15.66] Agent: Can I have the best email address for you?
[32:16.92-32:18.42] Customer: I don't have email.
[32:19.37-32:22.36] Agent: Okay then [ORGANIZATION] my [ORGANIZATION] do that.
[32:22.38-32:25.99] Customer: I told you we're old fashioned, we country.
[32:26.16-32:28.79] Agent: Okay, well so that you can get information
[32:30.44-32:32.87] Agent: now you just call this number if you want some.
[32:33.05-32:33.86] Customer: Okay.
[32:36.32-32:48.10] Agent: If you are going to create [DURATION] email address for you so that you can get access to the account online as well, the [OCCUPATION] are going to set it up for you have [DURATION] email.
[32:48.39-32:50.66] Customer: I don't have [DURATION] email and I don't want it.
[32:50.75-32:52.71] Customer: I don't want out there.
[32:52.84-32:56.15] Agent: Okay. Fam or whatever, you know.
[32:56.19-32:58.36] Agent: Okay then no problem man, no worries.
[32:58.55-33:05.41] Agent: So Ms. [PERSON_NAME] at the end, Iest need your verbal authorization to place this orderer on your behalf.
[33:05.49-33:14.35] Agent: This includes signing [DURATION] letter of authorization which allows us to add the new discounts to your account and to send out the [OCCUPATION] on [DATE] [DATE] as discussed.
[33:14.50-33:16.12] Agent: Can I have your approval, please?
[33:18.62-33:20.22] Customer: We just talked about it.
[33:20.36-33:21.85] Customer: You're going to send them out?
[33:22.03-33:24.58] Agent: Yes. So the deal.
[33:24.64-33:28.59] Agent: Yeah, Y. I just needed your yes so that I can proceed.
[33:28.73-33:30.54] Agent: So I believe I have it right?
[33:32.12-33:34.15] Customer: Yes, sir. Thank you so much.
[33:34.28-33:36.11] Agent: Additionally, you don't have to line here.
[33:36.13-33:37.58] Customer: I want to eat some dinner.
[33:37.71-33:43.39] Customer: Okay. The [OCCUPATION]. It is [TIME] [TIME] here and I go to bed at [TIME] [TIME].
[33:43.56-33:44.82] Customer: I'm just done here.
[33:45.12-33:48.83] Agent: Last thing I need to tell you is that you don't have to pay these [OCCUPATION] anything.
[33:48.93-33:54.11] Agent: Since we will be compensating and offsetting the $[MONEY_AMOUNT] [OCCUPATION] and charges, making this whole process free for you.
[33:54.21-34:02.44] Agent: You will receive instructions in [DURATION] letter [DURATION] [DURATION] after installation about how you can redeem $[MONEY_AMOUNT] [ORGANIZATION] rewards card with which you can pay your [ORGANIZATION] bills as well.
[34:02.50-34:05.65] Agent: So the whole process is going to be technically on [ORGANIZATION].
[34:05.68-34:09.74] Customer: Okay. Okay. So I don't have to pay them nothing?
[34:09.91-34:11.57] Agent: No, you don't have to pay.
[34:12.03-34:16.47] Customer: Yes. All right. They come in here with [DURATION] lot of other stuff anyway.
[34:16.53-34:19.86] Agent: Okay, so we do're leaving.
[34:20.01-34:21.89] Agent: Okay, that's it then.
[34:22.05-34:24.43] Agent: Do you have any other thing I can assist you with today?
[34:25.22-34:30.32] Customer: No, sir. You've taken [DURATION] lot of my time and I don't know if I've accomplished anything or not.
[34:30.97-34:32.82] Agent: You will have. Thanks [DURATION] lot.
[34:32.88-34:34.15] Agent: I'm really appreciate it, ma'am.
[34:34.22-34:38.99] Agent: And hope to have better service for you next time.
[34:39.02-34:39.54] Customer: Thank you. Bye.","Hello? Hello, Good afternoon, My name is [PERSON_NAME] [PERSON_NAME] calling you from [ORGANIZATION]. My mind. How are are you today? Just fine. I'm relaxing after [DURATION] [DURATION] [DURATION] [DURATION]. I'm home. That's great. Ma'am, this call regarding your existing services. You have phone lines at Internet. May I speak to the authorized person? I beg your pardon? Ma'am, this call regarding your existing services. You have phone lines at Internet for your business. I heard that part. In ","Hello? Hello, Good afternoon, My name is [PERSON_NAME] [PERSON_NAME] calling you from [ORGANIZATION]. My mind. How are are you today? Just fine. I'm relaxing after [DURATION] [DURATION] [DURATION] [DURATION]. I'm home. That's great. Ma'am, this call regarding your existing services. You have phone lines at Internet. May I speak to the authorized person? I beg your pardon? Ma'am, this call regarding your existing services. You have phone lines at Internet for your business. I heard that part. In what Ma'at? [ORGANIZATION] in [DURATION] process of changing out. I understand it. You're calling from [ORGANIZATION]. I understood that, yes. Yeah. [ORGANIZATION] is in [DURATION] process of changing out the old copper lines to REW fiber reducing down the customer'bill and by doing that you can pay less with the upgrade services. And there is no installation or tech charge. It's [DURATION] free process from [ORGANIZATION]. So can we send any [OCCUPATION] on [DATE] [DATE] [DATE]? Is it [DURATION] good [DURATION] for you? That's okay. But we already have the other lines in here. Sir, they laid those lines down [DURATION] long time ago. Yeah, andpper line. We have the copper line. Huh? You're using copper lines, right? Right. But you all were going to install the other. Which you did. Tore up my yard and everything. Put stuff on my wall and I have those lines in here already. That's what I'm trying to tell you. You're already using fiber. No, because they didn't transfer it over. That's what they didn't do. And I'm still being charged. Hellaciously'm so sorry to hear that. But ma'am, right now I see that you qualified for the fber and the reason I'm calling. Okay, the reason I'm calling you to schedule the appointment for the [OCCUPATION] to come on your place and. And so upgrade your old copper lines to renew fiber. And by doing that. And what's that consist of coming on here and doing that? There's no installation or tech charge of Pre process from [ORGANIZATION]. You're understanding my question? What's that involved? What's he going to do? The lines are already here. What is he going to do? Yeah, when the [OCCUPATION] is going to come, they'll be only installing [DURATION] new free of cost modem that is qualified for the fer. And they will hook up your phone lines'that modem. That's all they're going to do. And most of the work will be done outside of your premises. Sir, you're not understanding what I'm saying. All that stuff was here and we decided we didn't want your service. And they took it all. Only thing I have is this thing on the outside of my building. A big thing. What it is? I don't know, A fiber Bo. Yes, I's already here. I know. They never took that. They took everything else inside my office. And why did everything. Because we didn't want your services. We? You never hooked it up. You never got it over. I'm getting five bills from you, all ridiculous. Paying over $[MONEY_AMOUNT] [DURATION] [DURATION]. [DURATION] [DURATION]? Never got hooked up nothing. I can't get anything done with you. All you guys, you call somebody. I call somebody about my bill and they cant help me. I got to call somebody else and I'on the line. I don'have. Time for that'a small business. I don'have. Time to deal with that. I got it in. You sold me this bill and you didn't live up to what you said you were going to do. And you're not using any services right now. You're only paying the bills, right? Yes, and I'm getting charged for two lines, sir. Two lines. You look it up. I don't have. I just told you, I put in [DURATION] [DURATION] [DURATION] [DURATION]. I'm at the house with my feet up. I don't have the numbers on the bill. But you look up my bill for my [ACCOUNT_NUMBER]. Paying [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] for two lines coming here [DURATION] [DURATION]. That's ridiculous. Used to be. Yeah. I'll just inform my [OCCUPATION] about that and maybe he can help you with that. Just give me [DURATION] sec. Okay. Thank you so much for holding. This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION]. How do you do? Yes, sir. Good. So, yeah, just wanted to get [DURATION] idea what kind of problems you're facing since I know that the [OCCUPATION] did come, but the work has not been completed yet. Right. It is correctect. So basically what we're trying to do is send out the [OCCUPATION] so that we can provide you with the upgrades to fiber. And our [OCCUPATION] will be working next [DURATION] from [DATE] [DATE] and they'be working till [DATE] [DATE]. Except didn't Sunday. What would be the most convenient date for you? I don't give us you all call it this hour. I just told the young man he does not comprehend. I have just put in [DURATION] [DURATION] [DURATION] [DURATION]. I'm at the house with my feet up and you call me. I don't have all these bills and everything in front of me right now. You call me it. You know, we're just [DURATION] small business. You sold me this package which you did not live up to. I'm trying to get credit on two bills that you have. I keep getting the bill and they say credit, credit, credit, but I get no money off of it. Nothing. Okay. I dont t know how you guys live with yourselves. I don'I. Wouldn'refer at [ORGANIZATION] [ORGANIZATION] to anyone. Anyone. I'm so sorry that you had to go through this experience, ma'am. I hope we can miss they come in here and tour up our yard and lines and everything. And we were to get the fiber optic line, which I assume is still here, and we don't have it. It's here, the lines are here and I'm still getting bill. This one [MONEY_AMOUNT], $[MONEY_AMOUNT] I think is what it is for two lines. Two lines come in here? Yeah, just my fax machine and my. My other line. Yeah. Oay. And that is because. Do you. How do you rate that? O course, ma'am. I'm so sorry that you had to go through this disrous experience with us, but we can make it better for you since now we are offering you [DURATION] much better service here. Like right now. You guys are s. What? Everybody hear me out. That's what you all tell me. One tells me one thing, another tells me another. And well, this one didn't know they didn't have the authorization to do that. Okay, well, right now you're using two phone lines. So the for the two phone lines you but along with the Internet can be reduced. I don't have Internet. That's what you don't understand. I do not have Internet. Yes, ma'am, I understand that. No, that bill was taken away. That bill was taken away. I don't pay Internet. Yes, ma'am. The Internet is basically to back up the telephone line since on the copper services that you're using right now, the builds are much higher than the digital services and digital services require [DURATION] Internet to back up the telephone lines. Your total bill for the two phone lines along with [DURATION] very high speed Internet is going to be reduced to just $[MONEY_AMOUNT] per [DURATION]. Exact locked in prices. And we are not buyinging you [DURATION] [DURATION] contract here as well. Since we have the fiber available now in your business premises, we can help you out. And that's why we are looking for [DURATION] good date so that we can send the [OCCUPATION] for the free installation. So how about provide. I don't understand the insall when the phone lines are already here. That's what I'm asking the other gentleman and he Gave me to you. Okay, the lines are already here. So what's involved in the [OCCUPATION] coming to do what they're going to do? Yes, exactly. So the [OCCUPATION] will be providing you with the new free modem running [DURATION] fiber wire from the box till your suite or if the buyers are already in your suite, then they're just gonna provide you with the new free modem and hook up your phone lines to the modem. It's gonna be like [DURATION] short process, take taking about [DURATION] hour or so and then you're going to be good to go. You will be having our fiber optic account in which you're going to have [DURATION] much discounted prices. And you're also going to get free local long distance calling along with [DURATION] business calling features like the call forwarding, recording, disaster recovery, [PHONE_NUMBER] way, everything like that. And it's all going toa be just under one combined bill. So you don't have to worry about anything here. We will not be like digging up any holes or doing anything else here. The fiber has been installed, the fiber box and you're just going to be getting installed with your personal account here. So that's it. Where is this box going to be installed? I have the location for you at [LOCATION] [LOCATION], [LOCATION] [LOCATION]. Correct? All? Yes. And is there any suite number or any other information out there? Pardon me? Any suite number or floor number? I don't know what you're talking about. Any like [DURATION] suite happened to that big box? Huh? Do you have any suite number or any floor number? I don't know what you're saying. Sleeve number. Sweet, sweet. S U I [ORGANIZATION] E Apartment number? Units number. No, no, nothing like that. Okay. I don't know what you'talking about. So basically the fiber box. The fiber box has been installed in the building. The [OCCUPATION] will be just like running the. I just told you. I just told you sir. Everything was taken out of my building. There is [DURATION] box on the amountd on the outside of my building but everything inside has been taken or we sent back. Okay, that's what I'm telling you. Okay, can I put you on [DURATION] brief hold? I will be just checking the Internet qualification for you. It's going to take like [DURATION] minute. Okay? Yeah. Really? Okay, well thank you so much for holding on. I was able to see that the fiber box that is associated with your location is nearby. And like we will be running the wire from that box till you're building. That's it. And you will be getting our fiber optic pure fiber Till the business and rest. The [OCCUPATION] can explain you better because right now I have the tools here which can tell me that whether the fiber is available at your building or not. And I can see that it is available the rest of the [OCCUPATION] process. The fiber lines are here? Yep. They never dug those up. Yes, ma'am. Like the fiber wires are there. All they need to install now is [DURATION] modem, [DURATION] router, or the. Yep. Internet. And my question being theynn. Where are they goingna mount this router? Wherever you want. Inside, Inside. Inside the building? Inside the building. Inside, yes. Where your office is located. Okay, so the installation will be done inside your office. The rest of the work has. Most of the work has been completed outside. And if there's anything to be done outside, they will be taking. Doing that as well. And then they will be installing the Internet modem in your business suite, like in your office. Okay, I'm not interest. See, I'm. I'm old, let's put it. And I don't understand all your. Whatever, but we don't have Internet. That's why I don't understand this Internet. Netit. Internet, yes, talk. Because we don't have it. I'm not paying for it. I canceled that whatever line or whatever that's been canceled. She was very nice when I called her. The other four are not very bad. But the Internet lady was very nice. I'm sorry you had that experience, ma'am, but the Internet. Internet is too lower down your cost because whenever you are having more than one product with [ORGANIZATION], you get [DURATION] very huge discount. And another reason for the Internet is because we are providing you fiber optic technology now instead of the copper lines. And that requires [DURATION] Internet to run the phone line. So it's going to be basically just for the backup of telephones. Well, I guess. Okay. I just don't understand, you know, it's just. Y all are making it so. It's not hard, ma'am. It's just simple. It's just very simple. No, it's not simple. You all don't have any patience with older people. You don't. All this technology and everything you're spouting off and you have no patience with the older people. I mean, with anything, you know, and it just really. I went through this with my mother and it's awful. Awful. And I'm so, you know, it just. Yeah, well, I know you're sorry, but don't do me any good. Everybody you talk to and complain to, they say, oh, I'm so Sorry. And I talked to [DURATION] lady the other [DURATION] about my credit on this one bill and says oh, I can't handle that. Get this. Can't handle this. You got to call another number. I don't have the time to do it. I have $[MONEY_AMOUNT] credits. One is $[MONEY_AMOUNT], another is maybe five. I doing this by memory. Yeah. And I can't get it that I have to call [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] to get this. How about that? She can't send me [DURATION] check or whatever. That's what she told me. Yeah. And it's just frustrating. Well, we are trying our best to help out all our customers here. Since we haven't created [ORGANIZATION] portals on phones with which you can just open your account yourself and handle your credit yourself. You won't have to even call anyone. We are trying our best. We are progressing [DURATION] by [DURATION] to enhance our customer service experience for our loyal customers, ma'am. But I will. Oay. What do you saying? Ye. So I hope that the experience that you get in the future are yourarks over here. Help us create [DURATION] better interface for you as our customer. But for right now we are still learning and we also making the changes and to make it better for you. May I ask you where are you calling from? I'm in [LOCATION], [LOCATION]. Oh really? Yes, really. Yes. What. And I'm in [LOCATION]. And you're going to handle my business? Yeah. The local office will be sending the [OCCUPATION] over here. I will be just placing the order. Since I work at the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], my job here is to just like schedule [DURATION] [OCCUPATION] visit for you. There are the [OCCUPATION] from your local office will be going in and [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is [DURATION] very large firm, ma'am. It's the oldest telephone company in [LOCATION] [LOCATION] and we are having services in all the states in [LOCATION] [LOCATION] So it's kind of. Sometimes there are unhappy customers. But we try our best here and sometimes I try my best too to understand. But you all don't help any. You don't. Your people are very. Not very helpful at all. At all. When you call, it says on my bill, it says if you have questions about your Bill, call this [PHONE_NUMBER] number. And you call, you tell them oh, I can't handle that. What is that? There are some different departments. That's not very business. Yes, but we can transfer your call to that department ourselves as well. Have. Have you had [DURATION]. Then put the number correct number on the bill. Don't be transferring it. And when you call [DURATION] number that's what you will call to find out what you want to know. Mm hmm. Yes, that's what I'm saying. There's too manybody here. This want be. Somebody calls here for my business, I answer the phone myself for our business and I can direct it or answer their question. Now you all can't do that. Y. So basically there's too many departments. Some things are handled by the billing, some things are handled by fiber. Then there's TV mobiles. So it's like, you know, like [DURATION] very large corporation. Some stuff is being deal by. We're small. I handle [DURATION] lot of the packaging, I handled the bookkeeping, I handed the payout checks and I answered the phone to you all people, they can't, excuse me, shit or get off the plot. I mean you go there and you go on and on and on and I ask [DURATION] question and you can't answer it. I mean that's very frustrating. Well, you. I'm. What I can say, what can I say? Like we are incompetent people, but we are our best and you are [DURATION] very incredibly hard working person and I really appreciate you. Yeah, right. Well, we would really like to switch services to somebody else. Really because we're really not happy with [ORGANIZATION]. They just screwed us around. I've paid these things. You look back, we have been on this billing and switch over to this thing since my [MARITAL_STATUS] died in [DATE_INTERVAL]. [DATE_INTERVAL]. You look back on my record, you look back at the money that has been paid from this company. All you have just robbed me badly sometimes it's almost [MONEY_AMOUNT], $[MONEY_AMOUNT] [DURATION] [DURATION]. [DURATION] [DURATION]. You look back if you got the time. I dare you to look back. I dare you. I'd like to know, you know when you call about something they say well this is, this is going to be recorded. What do they do with that? I sit there, you complain, but you don't call back. What do they do with that? The call is being is monitored. Like every service call is then monitored by [DURATION] [OCCUPATION] and [DURATION] person, [OCCUPATION] [OCCUPATION] [OCCUPATION] to make sure that the, the customer care that we provide has been good. And we have not told any kind of. You like misreading something, misleleading to the customers. And we have handled the problem correctly so they make sure that the call is heard after it's processed so that like if there's any changes to be made they either have the [OCCUPATION] accountable for it or assist the customers in [DURATION] better way. But they never hear anything. They do hear almost every Call. I don't hear anything. You don't call me to say, well, I'm sorry that you're upset with your service or anything. They don't call call us. That's what I'm saying. Well, we did call you at this time, didn't we? Yeah, Rec call and it, it's unkn known number which you don't know if they're calling from [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] or whatever. Then they say I'm calling about [ORGANIZATION]. Yeah, don'I. Mean it doesn't say [ORGANIZATION] on the, on the caller ID because I have [DURATION] caller ID. Okay. It doesn't. What I can tell you is that there's [DURATION] lot of phone numbers going on from here because we are calling [DURATION] lot of our customers. Not each number goes to as [DURATION] [ORGANIZATION] number. There's more than thousand numbers over here. And right now the [OCCUPATION] that you're going to see are going to come in [ORGANIZATION] vehicles. We eng into uniforms, do check for salese service badges. We are trying to like upgrade your personal account with [ORGANIZATION] [ORGANIZATION]. Not asking you any kind of like credentials for you, just giving you the information and asking you, telling you how we can help you out and how you can save money and get [DURATION] better service with that. Right now you said yourself you're paying, you'paid more than [MONEY_AMOUNT] $[MONEY_AMOUNT] per [DURATION] as well just for the two phone line. No. [MONEY_AMOUNT] do [MONEY_AMOUNT]. I just got [DURATION] bill $[MONEY_AMOUNT]. And that's not all. I got another one for $[MONEY_AMOUNT]. So I'm paying over $[MONEY_AMOUNT] for your service. [DURATION] [DURATION]. [DURATION] [DURATION]. And yes, how about that? That is, that is like too much. And right now for being that kind of [DURATION] loyal person with [ORGANIZATION], we have installed CY. Times are hard now. Times are hard and people, some people don't realize that they just sit there and send out the bills. They don't. Okay, well, right now we can reduce your bill for the two phone lines to just [MONEY_AMOUNT] and that's [DURATION] locked in price. Ma'am, you have been [DURATION] very loyal [ORGANIZATION] customer and I, we really appreciated you. You are the best part of [ORGANIZATION]. And right now we can help you. We can help you get [DURATION] build reduced down. We can help you get better services with us. Since the area for you guys, [ORGANIZATION] has also spent [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT] to upgrade the services to fiber from copper. And like right now the copper is Much cheaper so you can get your bills reduced now. So why not take that opportunity? If you've been so long with [ORGANIZATION] and paid this much, then get [DURATION] better service in [DURATION] cheaper cost as well. Got [DURATION] good point there. Why didn't you do it [DURATION] long time ago? Well, the services are still being upgraded in most of the areas in [LOCATION] but we cannot like, we do not have that kind of manpower or the revenue to like upgrade all the services everywhere to fiber. We are doing it one by one. So like, it's [DURATION] very smooth shift to technology. We are having 5G technologies and something like that. So the 5G also uses fiber cables. So we are running eventually more and more fibers everywhere. The good news is your area has been upgraded, so now you can enjoy [DURATION] better deal. Well, I already have the fiber lines in here, so I don't know what you're going on about the fiber lines, because they're already here, but you're not never hook up. That's belly. Ach. You're not hooked out. That's it. The fiber lines are there and you're still not hooked up to it. You're just not enjoying it. Even if it is available to you, like from over where I am on the copper wires. We just hang clothes to dry. We don't use them anymore. It just fiber. I know. Okay, that's good. You, what is your name? My name is [PERSON_NAME]. You give [DURATION] good sales speech. But what if you going to back it up and is another question. What is your name? My name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. Dear. Yep. So [ORGANIZATION] [ORGANIZATION]. Can I read AM what can I read you? What's the number? Yeah, tell me when you're ready. Tell me when you are ready to provide number. Yes, I have it right here. Perfect. The toll free is [PHONE_NUMBER]. Extension number [PHONE_NUMBER]. I'm gonna repeat it. It is [PHONE_NUMBER] [PHONE_NUMBER]. [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER]. [PERSON_NAME] [PERSON_NAME]. Okay, perf. So if I have problems, I'm going to reach you at this number. Disturb me whenever you want, ma'am. Happy to assist you. Oay than. So the [OCCUPATION] are working in your business area from [DATE] [DATE]. Wednesdayill [DATE] [DATE], [DATE]. And they will not be working Saturday. Also. You got [DURATION] grace period there? A grace period. [DATE_INTERVAL]. What was the first part? [DATE_INTERVAL] what? [DATE]. [DATE] [DATE] to the [DATE]. Is that what youill the [DATE]? Oh, [DATE]. Okay. Now I'm open here at business hours [TIME] to [TIME]. Here at the business on Mondays and Tuesdays my gate is closed. But he could come in. I closed it for business purposes with this [EVENT] [EVENT] thing. The gates are closed, but if they call, they can come in, you know. Perfect. That's going to be okay. So can I set you up for [DATE], [DATE] [DATE]? [DATE], yes. Okay, now I just told you now. The gates will be closed, but he can open them and come in. There's just [DURATION] chain on it. Alles to is open it, come in. Perfect. [DATE] [DATE] and between [TIME] to [TIME], right? Yes, sir. Perfect, ma'am. So before we proceed further, I would just like to make you aware for quality and training purposes, this call may be monitored. So this is for the business y. There you go. That's [DURATION] requirementnot. I already taken about [DURATION] [DURATION] [DURATION] of my good time here. Okay, I'm going toa make it quick then. Okay, so it's for [ORGANIZATION] [ORGANIZATION], located at [LOCATION] [LOCATION] [LOCATION] in [LOCATION], [LOCATION], zip code [LOCATION]. Right. M. Perfect. Am I having the pleasure speaking with Ms. [PERSON_NAME] [PERSON_NAME] today? Correct. Correct. You pronounced it right. I'm surprised. Well, thank you so much. People, they really don'cannot pronounce [LANGUAGE] for some reason. But anyhow. Well, it's been [DURATION] [DURATION] in [LOCATION] [LOCATION]. so I've gotten used to it. Okay, so the [OCCUPATION] will ask you for [DURATION] four digit security qud on the [DURATION] of installation, which is going to be the last four digits of your main phone line. [PHONE_NUMBER] [PHONE_NUMBER], [PHONE_NUMBER], [PHONE_NUMBER]. Okay. Okay, wonderful. Can I have the last four? What the passcode is what the security code for the [OCCUPATION]. O. Security code. Okay. Yes. And it's the last four digits of your main phone line as wellay. Oay. Perfect. Can I have the fax number, please? I don't have [DURATION] fax. Well, I do too have [DURATION] fax, but I can't remember them. I can't remember it. You ought to have it. Okay, over there's [PHONE_NUMBER] [PHONE_NUMBER]. It's [PHONE_NUMBER] [PHONE_NUMBER]. I don't know, something [PHONE_NUMBER] or something I like. I say I'm at my house, I got my feet up. I'm tired. Okay, I've got it right here. Just correct me if I'm wrong. It is [PHONE_NUMBER]. Correct. You are? That is correct? Yes sir. Perfect. So just to confirm, are you guys using any kind of special phone system or just basic regular phone set? I beg your pardon? Is it any Kind of special phone, two lines coming in. Okay. And the phones. Does it play music when you put someone on hold? I don't know. I don't know. Yeah, I don't know. It might be [DURATION] regular phone. Is it like put. I don't put anybody on hold. When I answer the phone, I answer it. I don't have [DURATION] answering service. I don't have [DURATION] answering service. When the phone rings here, someone here answers it. Period. Perect. Okay then it's just [DURATION] regular phone. And the fax machine that you have, is it older than [DATE_INTERVAL] or did you buy it after that? No, it's fairly new. It's like [DURATION], I don't know, [DATE_INTERVAL] or something like that maybe. Perfect then. Perfect. And any special services to the phone line like [DURATION] credit card terminal alarm system or point of sales machine? No, no, no, I don't do any credit card stuff. No, no, no, no, no. Perfect then. Okay, so the discounted bill for your two phone lines, the fax line and the main line, you're going to have free local and long distance calling on both. You can call unlimitedly free to [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION] and you're going to have like [DURATION] business calling features as well in which call, [PHONE_NUMBER] way calling, call forwarding, blocking, recording, disaster recovery. You can activate all those features as well. And you're going to have [DURATION] Internet to back it up since it's the requirement on the digital system and for all your services your bill is going to be $[MONEY_AMOUNT] per [DURATION] including the [MONEY_AMOUNT] megabits Internet and the two phone lines. Okay, perfect. So we're going to have Internet huh? Yeah, you're going to have [DURATION] Internet. Oay it's going to be [DURATION] high speed Internet so I would suggest you make [DURATION] good use of it even if you don't use it right now. But it's definitely going to be helpful. Can I have the best email address for you? I don't have email. Okay then [ORGANIZATION] my [ORGANIZATION] do that. I told you we're old fashioned, we country. Okay, well so that you can get information now you just call this number if you want some. Okay. If you are going to create [DURATION] email address for you so that you can get access to the account online as well, the [OCCUPATION] are going to set it up for you have [DURATION] email. I don't have [DURATION] email and I don't want it. I don't want out there. Okay. Fam or whatever, you know. Okay then no problem man, no worries. So Ms. [PERSON_NAME] at the end, Iest need your verbal authorization to place this orderer on your behalf. This includes signing [DURATION] letter of authorization which allows us to add the new discounts to your account and to send out the [OCCUPATION] on [DATE] [DATE] as discussed. Can I have your approval, please? We just talked about it. You're going to send them out? Yes. So the deal. Yeah, Y. I just needed your yes so that I can proceed. So I believe I have it right? Yes, sir. Thank you so much. Additionally, you don't have to line here. I want to eat some dinner. Okay. The [OCCUPATION]. It is [TIME] [TIME] here and I go to bed at [TIME] [TIME]. I'm just done here. Last thing I need to tell you is that you don't have to pay these [OCCUPATION] anything. Since we will be compensating and offsetting the $[MONEY_AMOUNT] [OCCUPATION] and charges, making this whole process free for you. You will receive instructions in [DURATION] letter [DURATION] [DURATION] after installation about how you can redeem $[MONEY_AMOUNT] [ORGANIZATION] rewards card with which you can pay your [ORGANIZATION] bills as well. So the whole process is going to be technically on [ORGANIZATION]. Okay. Okay. So I don't have to pay them nothing? No, you don't have to pay. Yes. All right. They come in here with [DURATION] lot of other stuff anyway. Okay, so we do're leaving. Okay, that's it then. Do you have any other thing I can assist you with today? No, sir. You've taken [DURATION] lot of my time and I don't know if I've accomplished anything or not. You will have. Thanks [DURATION] lot. I'm really appreciate it, ma'am. And hope to have better service for you next time. Thank you. Bye."
239,198,20210927-150552_8172834438,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20210927-150552_8172834438-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.9002331,0.900233111814346,834.0,948,948,1.1366906474820144,51,7,"[DATE], [DATE_INTERVAL], [DURATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,87.9,88,30,57,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:16.25-00:18.43] IVR/System: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], how may I help you?
[00:18.58-00:20.84] Customer: Hi, can I speak with [PERSON_NAME] please?
[00:21.86-00:24.49] Agent: Yes, who's speaking? My name is [PERSON_NAME].
[00:24.55-00:28.05] Agent: I'm with [ORGANIZATION]. Okay, let me put you on hold.
[00:28.08-00:29.61] Customer: Okay, no problem.
[07:51.58-07:52.81] Agent: Mr. [PERSON_NAME]?
[07:55.02-07:57.73] Customer: Yes, I'm here. Yes, [PERSON_NAME], hi.
[07:58.06-07:59.40] Agent: Yes, sir, it is.
[07:59.51-08:03.44] Customer: Oh, I didn't have it earlier but I just now checked my
[08:04.75-08:07.52] Customer: who is [PERSON_NAME] somebody for billing?
[08:08.02-08:08.81] Customer: Yes,
[08:12.00-08:16.86] Customer: and he might have mentioned my name as well in the email I believe he told me.
[08:16.91-08:20.30] Customer: Did I ming it right now?
[08:22.75-08:25.55] Customer: Are you busy? No, that's okay.
[08:25.61-08:28.38] Customer: That's all right. I'm just eyeballing it real quick.
[08:28.83-08:29.83] Customer: I'm going to make it.
[08:29.89-08:35.74] Customer: I'm going to kind of make a decision with really out anybody but I did talk to the [OCCUPATION] about it.
[08:36.70-08:38.08] Customer: I the email.
[08:39.62-08:43.42] Customer: I asked the [ORGANIZATION] [ORGANIZATION] to send you the email exactly the way they send.
[08:43.56-08:46.70] Customer: You know, like from the automated emails.
[08:46.82-08:48.63] Customer: They sen you the same one I believe
[08:54.10-08:55.87] Customer: S here's my question to you.
[08:55.90-08:57.72] Customer: This is I went the
[09:00.22-09:03.36] Customer: it started [DURATION] [DURATION] ago at $[MONEY_AMOUNT].
[09:03.43-09:07.04] Customer: Okay. And then it went to 40.
[09:07.19-09:17.19] Customer: I discovered this after I got off phone with you it went to 40 [DATE_INTERVAL] [DATE_INTERVAL] it started in [DATE_INTERVAL] because they gave me another deal and I accepted the 40.
[09:17.25-09:18.76] Customer: That's why it went to 40.
[09:19.47-09:26.37] Customer: But it really doesn't come up until [DATE_INTERVAL] so this deal has to be done in [DATE_INTERVAL] Right
[09:27.66-09:30.18] Customer: between the [DURATION] between your [DATE_INTERVAL] and [DATE_INTERVAL] bill.
[09:30.20-09:30.76] Customer: Yes.
[09:38.75-09:43.42] Customer: Monthly customers all the list afl Is that what I have is the afl?
[09:43.59-10:01.41] Agent: That is correct. It is called the all yeah, all it says to me is I can't say it promotional offer and I'm sure that's what it is and I know it's [DURATION] [DURATION] has expired or will expired will increase [MONEY_AMOUNT] per [DURATION].
[10:01.59-10:03.13] Agent: The change will be automatic.
[10:03.19-10:05.34] Agent: It won't interrupt your Internet service.
[10:05.48-10:07.27] Agent: You'll see your new monthly rate.
[10:07.98-10:17.90] Agent: This will increase your bill to [MONEY_AMOUNT] per [DURATION] for you 120mbs okay so basically they're telling me they're going to [MONEY_AMOUNT] for it.
[10:17.92-10:20.36] Agent: I currently have that is correct.
[10:20.86-10:32.27] Agent: Okay and you're telling me that I now for $[MONEY_AMOUNT] I can get something new subscribe to [ORGANIZATION] go bold and get [MONEY_AMOUNT] same $[MONEY_AMOUNT] for 100 hundred.
[10:32.45-10:36.15] Agent: That is correct as so that is a no brainer We'doing that.
[10:36.21-10:40.06] Agent: I just had to show somebody, you know no problem.
[10:40.11-10:42.45] Agent: Yeah yeah, that's. That's great.
[10:42.56-10:54.34] Agent: Let's. Let's proceedect so this will be done as we spoke last time as well, On [DATE_INTERVAL], from [DATE_INTERVAL] [DATE] onwards, you will be experiencing this speedce.
[10:54.36-11:00.68] Agent: It takes about [DURATION] [DURATION] or [DURATION] [DURATION] for us to, like, upgrade your speed from the back end.
[11:00.99-11:08.74] Agent: So, okay, you will be called and you will be asked a few questions, like the security code and everything while they are upgrading the speed.
[11:08.92-11:14.54] Agent: And you just have to verify that this is the right person that handles the account while they're upgrading the speed for you.
[11:14.56-11:17.78] Customer: Okay. Okay, wait minute.
[11:17.81-11:18.83] Customer: One of other thing.
[11:21.68-11:24.87] Customer: Does it say that this is promotional for [DURATION] [DURATION]?
[11:25.49-11:27.07] Customer: It t.
[11:29.00-11:32.71] Customer: Even if it doesn't, this is the promotion that is, you can check it.
[11:32.76-11:34.64] Customer: I can send you this again as well.
[11:34.76-11:38.57] Customer: That this promotion is, like, good for [DURATION] [DURATION].
[11:38.75-11:40.73] Customer: The prices that people will provide to now.
[11:40.83-11:51.25] Customer: And you will receive another email as well when we place the order, which is going to show you, like, what your rates are going to be in the future and how long are they valid for.
[11:52.02-11:55.83] Agent: All right, wonderful. Well, [PERSON_NAME], I certainly appreciate.
[11:55.89-11:57.75] Customer: I'm sorry, I wasn't trying to be a hard head.
[11:57.78-12:00.55] Customer: I just wanted to make sure that I could back up what you were saying.
[12:00.61-12:04.54] Customer: And, you know, I appreciate it and I really respect.
[12:04.59-12:09.89] Customer: I want our customers to do so so that, you know, like, there are a lot of [OCCUPATION] out there.
[12:09.94-12:12.94] Customer: There are a lot of, you know, people posing to be at and t.
[12:13.04-12:14.16] Customer: And we do not y.
[12:14.19-12:16.95] Customer: Sir, there is. That's why I did it.
[12:17.11-12:20.02] Customer: Yep. I'm scared. And it could.
[12:20.07-12:21.59] Customer: It could ruin me, you know?
[12:21.62-12:32.12] Agent: Yep. Yes. So I really expect you to, you know, like, checking your security here and making sure that the upgrades are authentic before getting them performed.
[12:32.19-12:33.66] Agent: So that's why my job here.
[12:33.71-12:35.80] Agent: So you don't have to know, like, thank me for that.
[12:36.48-12:41.15] Customer: Okay. Okay. Well, I certainly appreciate it.
[12:41.17-12:43.89] Customer: I really do, but I'm glad you understood what.
[12:43.96-12:45.21] Agent: What I was doing.
[12:45.40-12:50.63] Agent: No problem. So at the end, I just need your verbal authorization to place the order on your behalf.
[12:50.69-13:05.24] Agent: This includes signing a letter of authorization which allows us to add the new discounts to your account, which is $[MONEY_AMOUNT] per [DURATION] only for your Internet speed increase from 100 by 20 megabits to 100 by 100 megabits, and to install this on your account as discussed.
[13:05.40-13:06.75] Agent: May I have your approval?
[13:07.73-13:13.25] Customer: You do. And I also have that $[MONEY_AMOUNT] charge as well for my static IPS, correct?
[13:13.43-13:16.57] Agent: That is correct. You will receive the same way.
[13:16.75-13:18.78] Agent: That's top of [MONEY_AMOUNT].
[13:19.25-13:21.25] Customer: Okay, yes, that is.
[13:21.33-13:23.85] Customer: That's totally acceptable. Oay.
[13:23.97-13:26.38] Agent: So is there anything else I can assist you with today?
[13:26.76-13:31.68] Customer: No, sir. If I have any questions or problems on Thursday, I call you, right?
[13:31.84-13:35.70] Customer: Yes. Okay. Than lot.
[13:38.72-13:40.71] Customer: My number will be written in the email as well.
[13:40.73-13:41.78] Customer: You can contact me.
[13:41.87-13:43.23] Customer: I. There it is.
[13:43.37-13:45.50] Customer: All right, so thanks.
[13:46.24-13:48.43] Customer: Thank you so much for all of your help.
[13:48.61-13:49.92] Agent: You're welcome. You're welcome.
[13:49.98-13:50.56] Customer: Thanks a lot. Bye.","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], how may I help you? Hi, can I speak with [PERSON_NAME] please? Yes, who's speaking? My name is [PERSON_NAME]. I'm with [ORGANIZATION]. Okay, let me put you on hold. Okay, no problem. Mr. [PERSON_NAME]? Yes, I'm here. Yes, [PERSON_NAME], hi. Yes, sir, it is. Oh, I didn't have it earlier but I just now checked my who is [PERSON_NAME] somebody for billing? Yes, and he might have mentioned my name as well in the email I believe he told me. Did I ming it ","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], how may I help you? Hi, can I speak with [PERSON_NAME] please? Yes, who's speaking? My name is [PERSON_NAME]. I'm with [ORGANIZATION]. Okay, let me put you on hold. Okay, no problem. Mr. [PERSON_NAME]? Yes, I'm here. Yes, [PERSON_NAME], hi. Yes, sir, it is. Oh, I didn't have it earlier but I just now checked my who is [PERSON_NAME] somebody for billing? Yes, and he might have mentioned my name as well in the email I believe he told me. Did I ming it right now? Are you busy? No, that's okay. That's all right. I'm just eyeballing it real quick. I'm going to make it. I'm going to kind of make a decision with really out anybody but I did talk to the [OCCUPATION] about it. I the email. I asked the [ORGANIZATION] [ORGANIZATION] to send you the email exactly the way they send. You know, like from the automated emails. They sen you the same one I believe S here's my question to you. This is I went the it started [DURATION] [DURATION] ago at $[MONEY_AMOUNT]. Okay. And then it went to 40. I discovered this after I got off phone with you it went to 40 [DATE_INTERVAL] [DATE_INTERVAL] it started in [DATE_INTERVAL] because they gave me another deal and I accepted the 40. That's why it went to 40. But it really doesn't come up until [DATE_INTERVAL] so this deal has to be done in [DATE_INTERVAL] Right between the [DURATION] between your [DATE_INTERVAL] and [DATE_INTERVAL] bill. Yes. Monthly customers all the list afl Is that what I have is the afl? That is correct. It is called the all yeah, all it says to me is I can't say it promotional offer and I'm sure that's what it is and I know it's [DURATION] [DURATION] has expired or will expired will increase [MONEY_AMOUNT] per [DURATION]. The change will be automatic. It won't interrupt your Internet service. You'll see your new monthly rate. This will increase your bill to [MONEY_AMOUNT] per [DURATION] for you 120mbs okay so basically they're telling me they're going to [MONEY_AMOUNT] for it. I currently have that is correct. Okay and you're telling me that I now for $[MONEY_AMOUNT] I can get something new subscribe to [ORGANIZATION] go bold and get [MONEY_AMOUNT] same $[MONEY_AMOUNT] for 100 hundred. That is correct as so that is a no brainer We'doing that. I just had to show somebody, you know no problem. Yeah yeah, that's. That's great. Let's. Let's proceedect so this will be done as we spoke last time as well, On [DATE_INTERVAL], from [DATE_INTERVAL] [DATE] onwards, you will be experiencing this speedce. It takes about [DURATION] [DURATION] or [DURATION] [DURATION] for us to, like, upgrade your speed from the back end. So, okay, you will be called and you will be asked a few questions, like the security code and everything while they are upgrading the speed. And you just have to verify that this is the right person that handles the account while they're upgrading the speed for you. Okay. Okay, wait minute. One of other thing. Does it say that this is promotional for [DURATION] [DURATION]? It t. Even if it doesn't, this is the promotion that is, you can check it. I can send you this again as well. That this promotion is, like, good for [DURATION] [DURATION]. The prices that people will provide to now. And you will receive another email as well when we place the order, which is going to show you, like, what your rates are going to be in the future and how long are they valid for. All right, wonderful. Well, [PERSON_NAME], I certainly appreciate. I'm sorry, I wasn't trying to be a hard head. I just wanted to make sure that I could back up what you were saying. And, you know, I appreciate it and I really respect. I want our customers to do so so that, you know, like, there are a lot of [OCCUPATION] out there. There are a lot of, you know, people posing to be at and t. And we do not y. Sir, there is. That's why I did it. Yep. I'm scared. And it could. It could ruin me, you know? Yep. Yes. So I really expect you to, you know, like, checking your security here and making sure that the upgrades are authentic before getting them performed. So that's why my job here. So you don't have to know, like, thank me for that. Okay. Okay. Well, I certainly appreciate it. I really do, but I'm glad you understood what. What I was doing. No problem. So at the end, I just need your verbal authorization to place the order on your behalf. This includes signing a letter of authorization which allows us to add the new discounts to your account, which is $[MONEY_AMOUNT] per [DURATION] only for your Internet speed increase from 100 by 20 megabits to 100 by 100 megabits, and to install this on your account as discussed. May I have your approval? You do. And I also have that $[MONEY_AMOUNT] charge as well for my static IPS, correct? That is correct. You will receive the same way. That's top of [MONEY_AMOUNT]. Okay, yes, that is. That's totally acceptable. Oay. So is there anything else I can assist you with today? No, sir. If I have any questions or problems on Thursday, I call you, right? Yes. Okay. Than lot. My number will be written in the email as well. You can contact me. I. There it is. All right, so thanks. Thank you so much for all of your help. You're welcome. You're welcome. Thanks a lot. Bye."
240,828,456cbb5fc2664376a137e07482c8d5cc,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/456cbb5fc2664376a137e07482c8d5cc_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.8982677,0.8982677076677317,672.0,1252,1252,1.8630952380952381,20,4,"[DURATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.879,151,9,14,6,122,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.41-00:02.52] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:02.61-00:03.83] IVR/System: We fix your pains.
[00:03.98-00:06.85] IVR/System: If you know your party's extension, dial it now.
[00:06.99-00:16.70] IVR/System: For existing customers inquiring about an order status or scheduled appointment, press [PHONE_NUMBER] to receive an estimate or place a new order for your home or business.
[00:16.86-00:20.16] IVR/System: Press [PHONE_NUMBER] to speak with the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:21.61-00:23.39] IVR/System: If you have received an estimate.
[01:29.67-01:31.25] Unknown: Last after we pure paints.
[01:31.34-01:39.84] Unknown: [PERSON_NAME]. Hi, [PERSON_NAME]. I just spoke with you [DURATION] [DURATION] [DURATION] ago about a window repair for backoor.
[01:40.31-01:41.89] Unknown: Oh, yes, [PERSON_NAME], right?
[01:42.27-01:46.70] Unknown: Ye yes, hi. And I received the response.
[01:46.76-01:49.41] Unknown: Thank you so much for quickly doing that.
[01:50.92-01:53.83] Unknown: I was wondering two questions.
[01:53.96-01:58.57] Unknown: One, I was wondering, do you have the glass in the frame in stock?
[01:58.63-02:05.19] Unknown: And would we. I was just wondering when you all would be able to come out for a repair.
[02:05.69-02:06.98] Unknown: Yeah, we stopped that.
[02:07.05-02:09.57] Unknown: We could. I just want to confirm one thing.
[02:09.63-02:12.34] Unknown: This used to be white and you painted nle black, right?
[02:14.12-02:19.15] Unknown: It was painted this way when we moved in, but it is wood, so it's like painted brow.
[02:19.30-02:22.79] Unknown: You sure it's not plastic or vinyl?
[02:23.66-02:27.12] Unknown: It could be. It could be.
[02:27.94-02:31.79] Unknown: Okay because the inserts that we have our vinyl.
[02:31.90-02:35.44] Unknown: And then does it have little screws around the outside?
[02:35.49-02:37.75] Unknown: Those screw holes are covered with caps
[02:39.46-02:40.72] Unknown: on one side.
[02:42.41-02:44.20] Unknown: I don't think it has any cap.
[02:44.29-02:47.03] Unknown: No, I think doesn'have screw holes.
[02:50.28-02:55.62] Unknown: Let me hard tell because it'black I'm assuming that's what it is.
[02:57.41-02:59.34] Unknown: Do you have a number I can text you?
[02:59.41-03:07.76] Unknown: Because I have a photo of the measurements or I think I emailed them back with the measurements and it has a better photo of the frame.
[03:07.84-03:15.26] Unknown: And I'm pretty sure it's wood and it's painted brown, but I think that was not the original color of the door.
[03:16.00-03:19.15] Unknown: And I don't think there are screws.
[03:20.56-03:24.94] Unknown: Oay. Yeah, you can seven out.
[03:26.49-03:27.58] Unknown: Let me just write this down.
[03:27.61-03:28.19] Unknown: Right.
[03:29.44-03:30.31] Unknown: Okay.
[03:32.04-03:36.94] Unknown: 4, 4, [PHONE_NUMBER], 9.
[03:40.71-03:41.53] Unknown: Okay.
[03:43.71-03:44.58] Unknown: Someone just texted back.
[03:44.60-03:46.34] Unknown: They said they're fairly certain as wood.
[03:46.38-03:50.12] Unknown: I'm sure about the screw holes maybe inside.
[03:50.43-03:51.88] Unknown: So we think it's wood.
[03:51.95-03:54.26] Unknown: But I can let me just text you this right now.
[03:54.32-03:58.87] Unknown: O if it's wood, then no, we don't have one in stock.
[03:58.94-04:01.93] Unknown: No, don. No one will have that in stock.
[04:02.06-04:06.37] Unknown: No, everyy'the ones that everybody s stocks are vinyl.
[04:07.62-04:09.96] Unknown: Okay. Would it be like.
[04:09.99-04:12.16] Unknown: Does it have to be wouldood to replace it?
[04:14.78-04:17.08] Unknown: No, we should.
[04:29.88-04:32.06] Unknown: Yeah. I can'tell from thatict.
[04:32.37-04:35.88] Unknown: I think I'm 90% sure that's what we have.
[04:35.93-04:37.40] Unknown: I still can't see the screw holes.
[04:37.46-04:40.56] Unknown: Whether they'there or not in the picture.
[04:40.61-04:44.23] Unknown: You Sent me. I'm kind of looking and
[04:46.12-04:56.98] Unknown: if you kind of slide along the bottom in the picture, I 90% sure there's a screw hole in there that I can see if I'm blowing it up really well.
[04:58.56-05:04.33] Unknown: I'm pretty certain it's vinyl and it's a door insert that we have.
[05:05.95-05:12.30] Unknown: Okay, I'm going to be 85% sure that's what we have.
[05:13.07-05:14.74] Unknown: Let me text you I have a.
[05:14.79-05:16.10] Unknown: Maybe a better photo.
[05:16.23-05:19.68] Unknown: This is one I took and I don't see.
[05:19.86-05:23.74] Unknown: I. I don't see a screw, but I also kind of don't know what I'm looking for.
[05:23.86-05:29.51] Unknown: Unfortunately, our home was broken into, so that's what this.
[05:29.66-05:32.83] Unknown: That's kind of the outcome of the door that they broke.
[05:35.65-05:40.07] Unknown: So these are. That photo I just ret texted you is another one
[05:43.77-05:45.05] Unknown: O Wait, do I ret text it to you?
[05:45.07-05:49.32] Unknown: No, I didn't. I text it to the screw holes are usually on the inside.
[05:58.14-06:07.89] Unknown: Okay, I just texted you another photoeah.
[06:07.94-06:09.87] Unknown: I can't see because it's black.
[06:09.97-06:13.24] Unknown: Usually really obvious when the door frames white.
[06:13.39-06:15.39] Unknown: And this glass is double paint, right?
[06:15.45-06:17.25] Unknown: It's glass space. Glass.
[06:17.77-06:20.06] Unknown: Ye. It is double pan.
[06:20.24-06:26.04] Unknown: Okay. Goes grid. A glass, a space.
[06:26.17-06:28.13] Unknown: Another piece of glass and another grid.
[06:28.19-06:28.80] Unknown: Right.
[06:30.54-06:31.77] Unknown: There is another grid.
[06:31.86-06:36.27] Unknown: Yes. Okay. And the glass is sandwiched between the two grids?
[06:36.98-06:39.08] Unknown: Yes. And there is.
[06:39.13-06:42.31] Unknown: There's space between both pieces of glass.
[06:42.46-06:45.55] Unknown: And I think we'd be fine if it were replaced with vinyl.
[06:45.70-06:50.09] Unknown: I think it would, but we'd be fine if it changes.
[06:50.19-06:51.50] Unknown: If it's something else.
[06:54.93-06:57.46] Unknown: Hope it'fit. That would be the thing.
[07:00.49-07:02.50] Unknown: Is the door wood or vinyl?
[07:03.49-07:04.90] Unknown: The door is wood.
[07:13.76-07:16.73] Unknown: Are you sure this the grid and everything is wood?
[07:16.76-07:19.62] Unknown: It's not that vinyl plasticky feeling stuff?
[07:20.89-07:24.00] Unknown: It might be, but
[07:35.01-07:38.20] Unknown: I'm trying to text with my boyfriend.
[07:38.33-07:39.95] Unknown: He thinks it's wood.
[07:40.10-07:41.67] Unknown: Do you think this is an instance?
[07:41.74-07:48.50] Unknown: Like, is this something that's easily replaced or is this something where it kind of changes the integrity of the door?
[07:50.12-07:54.64] Unknown: If this is wood, then I don't think our insert will work.
[07:54.82-07:57.90] Unknown: That's the problem. Okay.
[08:03.76-08:06.27] Unknown: Okay, Let me show this.
[08:06.36-08:08.38] Unknown: Let me show this picture to
[08:10.29-08:11.11] Unknown: a couple of my.
[08:11.16-08:12.82] Unknown: It has a lot of paint.
[08:13.00-08:15.17] Unknown: Yeah, it has a lot of paint on it.
[08:15.82-08:18.08] Unknown: It was painted before we moved in.
[08:18.58-08:20.81] Unknown: Is the door still brown on one side?
[08:21.67-08:23.21] Unknown: It's brown on one side.
[08:23.26-08:24.64] Unknown: It's white on the other.
[08:25.46-08:26.67] Unknown: It's white on the other.
[08:26.70-08:31.19] Unknown: Or black? White. It's on the interior side of the home.
[08:31.23-08:38.97] Unknown: It's white. Can you take a Picture of the white and take a picture of you hold, you know, the hole or sides of it.
[08:40.83-08:43.55] Unknown: I can see it like the whole four sides of the.
[08:43.61-08:45.28] Unknown: Let me just see if someone.
[08:53.18-08:57.42] Unknown: I don't have one on myself and I'm texting someone to see if they could get one.
[08:57.44-08:59.49] Unknown: I'm unfortunately not there right now.
[09:02.18-09:05.27] Unknown: How much is it to replace a full door?
[09:05.77-09:07.03] Unknown: We don't do that.
[09:07.77-09:09.67] Unknown: Okay. All we do is the glass.
[09:11.58-09:12.96] Unknown: Okay. Let me text you.
[09:13.01-09:16.44] Unknown: I have a photo of the full door on the inside.
[09:16.53-09:18.02] Unknown: So I will text you that right now.
[09:18.08-09:21.43] Unknown: And it looks like it actually has screen holes on the inside.
[09:21.82-09:24.60] Unknown: I hope so. It does.
[09:25.34-09:26.08] Unknown: Good.
[09:34.00-09:36.35] Unknown: Yes. That is exactly what we wanted to see.
[09:36.41-09:38.17] Unknown: That is a vinyl door insert.
[09:38.28-09:39.87] Unknown: Yes, that is what we have.
[09:39.93-09:45.12] Unknown: Yes. Great. Perfect. Okay, we have that in stock.
[09:45.18-09:46.76] Unknown: I can put this in for you Friday.
[09:46.86-09:50.69] Unknown: Yes, what we wanted to see Friday.
[09:50.76-09:52.68] Unknown: Okay. I'm glad you.
[09:52.78-09:55.72] Unknown: I'm glad we were able to sort that out and that we actually.
[09:55.82-09:59.38] Unknown: A photo of that perfect perect.
[09:59.54-10:02.09] Unknown: So that would be just for the.
[10:03.02-10:05.18] Customer: The glass and the frame around it.
[10:05.28-10:06.09] Customer: It comes as the.
[10:06.14-10:08.64] Customer: Okay. Hu. Okay, got it.
[10:08.67-10:13.64] Customer: And then I was wondering if there was any discount that you would be able to apply.
[10:14.30-10:17.16] Agent: It has a 10% discount on it already.
[10:17.90-10:20.45] Customer: Okay. And is that the best discount?
[10:20.90-10:23.66] Agent: Yes. Okay. All right.
[10:23.71-10:26.62] Customer: Let me just. Okay, let me just write that.
[10:26.76-10:30.57] Customer: And then what time on Friday would they be able to come?
[10:31.02-10:34.73] Agent: I can do morning or afternoon, whichever is better for you at this point.
[10:35.30-10:36.97] Customer: Okay, perfect.
[10:40.38-10:44.16] Customer: Okay. Let me just try to coordinate this.
[10:44.50-10:46.92] Customer: Do you mind if I give you a call back?
[10:47.87-10:50.85] Agent: Sure. In like [DURATION] [DURATION] [DURATION].
[10:50.90-10:52.80] Agent: Here to see if we can get it scheduled.
[10:52.91-10:57.12] Agent: Just trying that. Or you can just reserve it online whenever.
[10:58.18-11:00.85] Agent: Just hit the reserve button and put a 50% deposit down.
[11:00.90-11:04.42] Customer: Yes. Okay, wonderful. Thank you so much, [PERSON_NAME].
[11:04.47-11:05.55] Customer: I really appreciate your help.
[11:05.57-11:06.47] Customer: I'll be in touch.
[11:06.62-11:07.84] Agent: Not a problem. Not a problem.
[11:07.87-11:09.90] Agent: At allay. Thanks. Thank you.
[11:10.02-11:11.23] Customer: Bye. Bye. Okay, bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. If you know your party's extension, dial it now. For existing customers inquiring about an order status or scheduled appointment, press [PHONE_NUMBER] to receive an estimate or place a new order for your home or business. Press [PHONE_NUMBER] to speak with the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. If you have received an estimate. Last after we pure paints. [PERSON_NAME]. Hi, [PERSON_NAM","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. We fix your pains. If you know your party's extension, dial it now. For existing customers inquiring about an order status or scheduled appointment, press [PHONE_NUMBER] to receive an estimate or place a new order for your home or business. Press [PHONE_NUMBER] to speak with the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. If you have received an estimate. Last after we pure paints. [PERSON_NAME]. Hi, [PERSON_NAME]. I just spoke with you [DURATION] [DURATION] [DURATION] ago about a window repair for backoor. Oh, yes, [PERSON_NAME], right? Ye yes, hi. And I received the response. Thank you so much for quickly doing that. I was wondering two questions. One, I was wondering, do you have the glass in the frame in stock? And would we. I was just wondering when you all would be able to come out for a repair. Yeah, we stopped that. We could. I just want to confirm one thing. This used to be white and you painted nle black, right? It was painted this way when we moved in, but it is wood, so it's like painted brow. You sure it's not plastic or vinyl? It could be. It could be. Okay because the inserts that we have our vinyl. And then does it have little screws around the outside? Those screw holes are covered with caps on one side. I don't think it has any cap. No, I think doesn'have screw holes. Let me hard tell because it'black I'm assuming that's what it is. Do you have a number I can text you? Because I have a photo of the measurements or I think I emailed them back with the measurements and it has a better photo of the frame. And I'm pretty sure it's wood and it's painted brown, but I think that was not the original color of the door. And I don't think there are screws. Oay. Yeah, you can seven out. Let me just write this down. Right. Okay. 4, 4, [PHONE_NUMBER], 9. Okay. Someone just texted back. They said they're fairly certain as wood. I'm sure about the screw holes maybe inside. So we think it's wood. But I can let me just text you this right now. O if it's wood, then no, we don't have one in stock. No, don. No one will have that in stock. No, everyy'the ones that everybody s stocks are vinyl. Okay. Would it be like. Does it have to be wouldood to replace it? No, we should. Yeah. I can'tell from thatict. I think I'm 90% sure that's what we have. I still can't see the screw holes. Whether they'there or not in the picture. You Sent me. I'm kind of looking and if you kind of slide along the bottom in the picture, I 90% sure there's a screw hole in there that I can see if I'm blowing it up really well. I'm pretty certain it's vinyl and it's a door insert that we have. Okay, I'm going to be 85% sure that's what we have. Let me text you I have a. Maybe a better photo. This is one I took and I don't see. I. I don't see a screw, but I also kind of don't know what I'm looking for. Unfortunately, our home was broken into, so that's what this. That's kind of the outcome of the door that they broke. So these are. That photo I just ret texted you is another one O Wait, do I ret text it to you? No, I didn't. I text it to the screw holes are usually on the inside. Okay, I just texted you another photoeah. I can't see because it's black. Usually really obvious when the door frames white. And this glass is double paint, right? It's glass space. Glass. Ye. It is double pan. Okay. Goes grid. A glass, a space. Another piece of glass and another grid. Right. There is another grid. Yes. Okay. And the glass is sandwiched between the two grids? Yes. And there is. There's space between both pieces of glass. And I think we'd be fine if it were replaced with vinyl. I think it would, but we'd be fine if it changes. If it's something else. Hope it'fit. That would be the thing. Is the door wood or vinyl? The door is wood. Are you sure this the grid and everything is wood? It's not that vinyl plasticky feeling stuff? It might be, but I'm trying to text with my boyfriend. He thinks it's wood. Do you think this is an instance? Like, is this something that's easily replaced or is this something where it kind of changes the integrity of the door? If this is wood, then I don't think our insert will work. That's the problem. Okay. Okay, Let me show this. Let me show this picture to a couple of my. It has a lot of paint. Yeah, it has a lot of paint on it. It was painted before we moved in. Is the door still brown on one side? It's brown on one side. It's white on the other. It's white on the other. Or black? White. It's on the interior side of the home. It's white. Can you take a Picture of the white and take a picture of you hold, you know, the hole or sides of it. I can see it like the whole four sides of the. Let me just see if someone. I don't have one on myself and I'm texting someone to see if they could get one. I'm unfortunately not there right now. How much is it to replace a full door? We don't do that. Okay. All we do is the glass. Okay. Let me text you. I have a photo of the full door on the inside. So I will text you that right now. And it looks like it actually has screen holes on the inside. I hope so. It does. Good. Yes. That is exactly what we wanted to see. That is a vinyl door insert. Yes, that is what we have. Yes. Great. Perfect. Okay, we have that in stock. I can put this in for you Friday. Yes, what we wanted to see Friday. Okay. I'm glad you. I'm glad we were able to sort that out and that we actually. A photo of that perfect perect. So that would be just for the. The glass and the frame around it. It comes as the. Okay. Hu. Okay, got it. And then I was wondering if there was any discount that you would be able to apply. It has a 10% discount on it already. Okay. And is that the best discount? Yes. Okay. All right. Let me just. Okay, let me just write that. And then what time on Friday would they be able to come? I can do morning or afternoon, whichever is better for you at this point. Okay, perfect. Okay. Let me just try to coordinate this. Do you mind if I give you a call back? Sure. In like [DURATION] [DURATION] [DURATION]. Here to see if we can get it scheduled. Just trying that. Or you can just reserve it online whenever. Just hit the reserve button and put a 50% deposit down. Yes. Okay, wonderful. Thank you so much, [PERSON_NAME]. I really appreciate your help. I'll be in touch. Not a problem. Not a problem. At allay. Thanks. Thank you. Bye. Bye. Okay, bye."
241,250,20211019-163156_9049987522,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211019-163156_9049987522-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.8982018,0.8982018171091446,839.0,1695,1695,2.0202622169249107,145,12,"[CREDIT_CARD_CVV], [DATE], [DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [LANGUAGE], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,87.874,153,90,63,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.73-00:04.93] Agent: Hello? Hello. Hi, this is [PERSON_NAME] from [ORGANIZATION].
[00:04.97-00:06.47] Agent: How are you doing today?
[00:06.78-00:09.28] Customer: I'm doing fine. Well, that's great.
[00:09.33-00:14.20] Agent: I need to speak with someone who makes decisions about Internet and phone lines use as your business.
[00:14.86-00:17.20] Agent: That makes decisions about our business.
[00:18.05-00:22.95] Agent: About a business account with [ORGANIZATION] for Internet use at the business.
[00:23.77-00:24.52] Customer: Yes,
[00:26.95-00:28.95] Customer: we have Internet. I know.
[00:29.01-00:29.96] Customer: I totally know that.
[00:30.02-00:38.20] Agent: The reason I was calling you is because there are some promotions that [ORGANIZATION] is running for its existing customers.
[00:38.31-00:43.16] Agent: And we are upgrading you guys to fiber optic speeds and maximum at that time.
[00:43.26-00:49.05] Agent: And it will help us to reduce down your bills because there are also discounts on those speeds.
[00:49.40-00:57.83] Agent: That's why our [ORGANIZATION] [ORGANIZATION] is working in your area next [DURATION] between Monday to Tuesday.
[00:58.20-01:01.34] Agent: Which [DURATION] suits you guys to receive them?
[01:03.37-01:05.78] Customer: Well, nobody stopped in Monday or Tuesday.
[01:09.00-01:10.69] Customer: It's not for this Monday or Tuesday.
[01:10.72-01:13.70] Customer: It's like next [DURATION] on [DATE].
[01:14.08-01:16.89] Customer: Next [DURATION]? Yep. Okay.
[01:16.99-01:22.02] Customer: [DATE] to [DATE]. What date suits you for them to come and do the work?
[01:22.92-01:25.00] Customer: Well, I don't know whether I want the work or not.
[01:25.02-01:26.53] Customer: Is it going to cost me more?
[01:27.00-01:40.69] Agent: No, it's not going to cost you more's simply going to fix your prices for the bill so the bills don't fluctuate once at the [DATE_INTERVAL] [DATE] [DATE], the rates for basic age that will be increased and the equipment and tech charge is.
[01:40.80-01:43.42] Customer: Well, I can understand you very well.
[01:43.80-01:45.87] Customer: Say that sentence again.
[01:46.06-01:51.17] Agent: Okay. I was saying like ma'am, the bills won't be increased.
[01:51.35-01:58.27] Agent: Your prices will be reduced and they will be fixed and the bills won't fluctuate after that for Internet.
[01:59.33-02:03.06] Agent: Okay. There is no equipment charge.
[02:03.17-02:13.47] Agent: And since it's a promotion run by [ORGANIZATION], you guys will becomeens SA for the [OCCUPATION] charge and the [OCCUPATION] will simply come to do the work and then they will go.
[02:13.64-02:15.99] Agent: Just make sure that everything is running
[02:17.44-02:20.16] Agent: that like everything is good to go.
[02:20.25-02:21.91] Agent: Only then leave the [OCCUPATION].
[02:22.28-02:25.70] Agent: Okay. We just had [OCCUPATION] in here do it.
[02:25.73-02:27.06] Agent: Putting fiber in.
[02:28.69-02:39.75] Agent: Yeah. And the rates like the speed of fiber optic has been increased for at [TIME] gig by [TIME] gig at 1000 megabyte download and 1000 megabyte upload.
[02:41.18-02:49.28] Agent: If the modem is able to support that speed of Internet, then the [OCCUPATION] won't be needed to come at your business.
[02:49.37-02:51.43] Agent: We will do that from the back end.
[02:51.62-03:00.84] Agent: But if the modem is not capable of supporting the speed of [TIME] gig, then the [OCCUPATION] would have to simply come out to replace the modem which.
[03:02.09-03:08.62] Agent: So the [OCCUPATION] is going to come in and look at it and tell us no, he's not going to look at it.
[03:08.72-03:17.78] Agent: We're going to run a check from more end at your modem and if the modem is capable of supporting the speed then we will not send the [OCCUPATION].
[03:17.91-03:25.19] Agent: And if the modem is needed to be replaced then the [OCCUPATION] will come and they will simply take like he just put a new motem in.
[03:25.25-03:27.37] Customer: When? Within the last month.
[03:27.87-03:29.37] Customer: Oh, within the last month.
[03:29.46-03:35.49] Customer: Then like. Do you know the band number for that modem?
[03:35.56-03:37.43] Agent: I can run a check right now.
[03:38.93-03:41.99] Customer: Do I know the what number?
[03:43.04-03:45.05] Customer: The account number for that band.
[03:45.15-03:48.22] Agent: It would be written on the toy RO corner top.
[03:49.41-03:52.19] Customer: Is it the WI FI network number?
[03:52.88-03:54.99] Agent: No, it's the business account number.
[03:55.12-03:58.88] Agent: It will be a nine digit code starting from [TIME], [TIME] or [TIME].
[04:01.34-04:03.72] Customer: I don't have it with me right now.
[04:04.99-04:08.94] Customer: Is it possible for you to put me on a hold and get a hold of.
[04:09.00-04:15.32] Agent: No, because I don't have a bill right now, so it would probably be on my billing account.
[04:16.19-04:17.78] Agent: Of course, of course.
[04:17.92-04:23.20] Agent: And yeah, I'll try to run a check for my end if I'm able to.
[04:23.71-04:32.94] Agent: And if I'm unable to identify your Internet at your location, then I might need your band number.
[04:33.24-04:39.47] Customer: Would it be possible for you to get it and like if I can call you after [DURATION] [DURATION] [DURATION] [DURATION] or tomorrow?
[04:39.57-04:42.33] Customer: No, no, but it would be by tomorrow.
[04:42.88-04:46.33] Customer: Okay, by tomorrow. Okay, that's not an issue.
[04:46.48-04:48.94] Customer: And ma, just to confirm.
[04:48.99-04:53.65] Customer: So which [DURATION] would be suitable if the [OCCUPATION] are supposed to visit?
[04:53.72-04:57.21] Customer: Like we can decide a date and set the appointment for that date.
[04:57.34-05:04.55] Customer: But if the [OCCUPATION] are not supposed to visit, then I'll call you back to update you that we will do it from the back end.
[05:04.70-05:08.93] Customer: So [DATE] [DATE] [DATE] works for you?
[05:08.98-05:11.32] Agent: It's a Thursday and
[05:12.55-05:15.10] Agent: we have [TIME] time slots for that [DURATION] as well.
[05:15.16-05:21.05] Agent: It's [TIME] to [TIME], [TIME] to [TIME] and [TIME] to [TIME] what answers you?
[05:21.67-05:23.05] Customer: What date is that?
[05:23.50-05:24.73] Customer: It is a Thursday.
[05:28.02-05:29.56] Customer: Tell me the date again.
[05:30.50-05:33.82] Customer: [DATE] next [DATE] [DATE] [DATE].
[05:33.90-05:36.00] Customer: Okay. Y.
[05:37.87-05:41.76] Customer: There's nobody here. And what are the times available?
[05:42.75-05:50.00] Agent: [TIME] to [TIME] [TIME] [TIME] [TIME] and for the afternoon like [TIME] to [TIME] and [TIME] [TIME], [TIME].
[05:51.38-05:54.58] Agent: I would say [TIME] to [TIME], [TIME] to [TIME].
[05:54.64-05:56.61] Customer: Okay, that sounds perfect.
[05:56.74-05:59.89] Customer: And could you write down the security code with you?
[05:59.98-06:05.76] Agent: They will call you before coming just to make sure you are at your business location to receive them.
[06:06.90-06:14.69] Agent: What is the security code at [CREDIT_CARD_CVV] the last four digits of your maline so it's easy to remember.
[06:15.81-06:19.29] Customer: So's our. Our last four numbers right?
[06:19.44-06:24.30] Customer: Yeah, right. That's just easy to remember for you and for the [OCCUPATION] as well.
[06:24.49-06:32.06] Customer: Okay. All right. And is there any email you guys will this is just going to give us higher speed.
[06:32.13-06:34.19] Customer: Is that what this is all about?
[06:34.36-06:39.25] Agent: Yes, that it's about to get you the higher speed [TIME] [TIME] cheapest rate.
[06:39.35-06:40.62] Agent: That's what it's about.
[06:41.40-06:43.62] Customer: And it's not going to cost us anymore.
[06:43.96-06:51.55] Agent: No. Okay, so is there any email you want us to send all the information on?
[06:52.88-06:54.90] Customer: Yes, you could send us an email.
[06:55.88-06:57.64] Agent: Could you confirm me the email address?
[06:57.70-06:58.67] Agent: It will be
[07:00.00-07:04.46] Agent: conting the information [DATE] [DATE] account and appointmentir.
[07:05.64-07:07.46] Customer: Yes, hold on just a minute.
[07:57.98-08:00.63] Agent: It's [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[08:02.33-08:04.31] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[08:08.25-08:09.15] Customer: Okay.
[08:10.38-08:15.01] Agent: The business name [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] Right.
[08:15.07-08:16.44] Agent: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Right.
[08:17.98-08:20.60] Agent: And I speaking with.
[08:21.62-08:23.51] Customer: You're speaking with [PERSON_NAME] [PERSON_NAME].
[08:24.86-08:30.39] Agent: Okay, Miss [PERSON_NAME] and you are the authorized person to make the decisions about the account, right?
[08:30.75-08:33.70] Customer: Yes. Perfect. So Ms.
[08:33.83-08:46.25] Agent: [PERSON_NAME], lastly I just need your permission to place this order on your behalf which only allows us to add this discounts to your account and send out the [OCCUPATION] on date and time decided as for during this call
[08:47.75-08:50.22] Agent: and that again is the [DATE].
[08:51.08-08:55.34] Customer: Yeah, [DATE] between [TIME] to [TIME] right?
[08:56.25-09:10.42] Agent: That's fine, perfect. And Miss [PERSON_NAME], that's all from my side Lastly I just need to transfer the call to the [ORGANIZATION] [ORGANIZATION] so they could confirm that we are on the same page and they will only take [DURATION] [DURATION].
[09:10.48-09:13.03] Customer: Okay. They won't be taking too much of your time.
[09:14.62-09:18.15] Agent: Still on the line Miss [PERSON_NAME] transring you
[09:25.24-09:30.89] Agent: Hi, this is [PERSON_NAME] [PERSON_NAME] from the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] how are you doing?
[09:31.39-09:35.88] Customer: I'm doing okay, sounds great and I'speaking with Ms.
[09:35.91-09:40.74] Agent: [PERSON_NAME] [PERSON_NAME] person for the 18 account over there, correct?
[09:41.24-10:15.74] Agent: Yesect and for the record [OCCUPATION] m going to be visiting you on [DATE] [DATE] [DATE] [DATE] between [TIME] to [TIME] what they going to do if needed they're going to be simply replacing we old a fiber modem with a new fiber modem only if needed and you also got your Internet is going to be upgraded to 1000 by 1000 Mbps and the bill is going to be reduced down to a fixed start with just $[MONEY_AMOUNT] [DURATION] [DURATION] half of what you said at the end I can't understand you so please try to speak a little bit better [LANGUAGE]
[10:18.01-10:19.72] Customer: Would you repeat that please?
[10:19.89-10:20.88] Agent: Yeah, sure.
[10:23.05-10:31.34] Agent: [OCCUPATION] going to Visit you on [DATE] [DATE] your TBER between [TIME] to [TIME] Right.
[10:31.48-10:39.03] Agent: And what he's going to do is to check to see if before that if they can increase the speed.
[10:39.70-10:47.00] Agent: Yes. Your speed will be increased to 1,000 by 1,000 Mbps.
[10:47.38-10:54.57] Agent: And the bills will be reduced down to a fixed total of just $[MONEY_AMOUNT] [DURATION] [DURATION].
[10:54.74-10:57.57] Customer: All right. What is that?
[10:58.54-11:00.00] Agent: The bill will be
[11:01.35-11:05.30] Agent: [MONEY_AMOUNT]. $[MONEY_AMOUNT] [DURATION] [DURATION]?
[11:05.47-11:10.92] Customer: Yeah, you bill. So that would be a reduction of what we have now.
[11:11.11-11:11.85] Customer: Yes.
[11:13.16-11:17.18] Customer: It better be, because otherwise I didn't want to even talk to him about it.
[11:18.04-11:20.21] Agent: Yeah. Your bills will be reduced down.
[11:20.37-11:27.02] Agent: And I got your service address as [LOCATION].
[11:27.52-11:30.65] Agent: Beats board with a zip code.
[11:30.83-11:35.90] Agent: [LOCATION]. Correct. Right. But it units
[11:38.85-11:40.26] Agent: 12 and 13.
[11:41.85-11:42.75] Agent: All right.
[11:45.85-11:48.74] Agent: And 30 and 13.
[11:48.85-11:53.66] Agent: But check with unit 12 because that's where the phone is.
[11:54.16-11:56.75] Customer: All right. That's where our modem is.
[11:57.12-12:04.35] Agent: Perfect. Okay. And I got the business name like [ORGANIZATION] [ORGANIZATION].
[12:05.87-12:16.76] Agent: That's correctay. So our [OCCUPATION] arenna call you prior to their visit letting you know at what exact time they are coming over there.
[12:17.35-12:21.45] Agent: And they will be asking you a four digit security passcode.
[12:22.62-12:26.80] Customer: They will be asking me what security passcode.
[12:28.23-12:32.71] Customer: Okay. [CREDIT_CARD_CVV]. Right.
[12:34.64-12:43.15] Agent: And for this whole process at andt is going to send you a $[MONEY_AMOUNT] [DATE] [DATE] [ORGANIZATION] gift card.
[12:43.32-12:46.07] Customer: All right. If I [OCCUPATION] visit.
[12:49.85-12:55.17] Customer: I don't understand because we just had fiber put in here and a new modem.
[12:55.35-12:57.50] Customer: Why do we have to do this now?
[12:58.67-13:01.06] Agent: That was another technology.
[13:01.23-13:03.13] Agent: This is a further upgradation.
[13:03.55-13:06.62] Customer: Okay. This is a what?
[13:07.08-13:08.88] Agent: This is further upgradation.
[13:08.98-13:12.21] Agent: This is to make things even better than before.
[13:12.36-13:21.05] Agent: Oay. Okay. Lastly, I just need your verbal approval and permission to place the order for the whole process.
[13:21.24-13:24.50] Agent: That includes signing a letter of authorization.
[13:25.53-13:30.60] Agent: The condition is that it saves us money and doesn't cost us anymore.
[13:31.22-13:35.88] Agent: Correct. S Do we have your permission for this process and disorder?
[13:36.01-13:37.24] Customer: Yes. Yes.
[13:38.50-13:40.62] Agent: Oay. Thank you so much, ma'am.
[13:40.68-13:42.98] Agent: Too bless. Okay, bye.","Hello? Hello. Hi, this is [PERSON_NAME] from [ORGANIZATION]. How are you doing today? I'm doing fine. Well, that's great. I need to speak with someone who makes decisions about Internet and phone lines use as your business. That makes decisions about our business. About a business account with [ORGANIZATION] for Internet use at the business. Yes, we have Internet. I know. I totally know that. The reason I was calling you is because there are some promotions that [ORGANIZATION] is running for its","Hello? Hello. Hi, this is [PERSON_NAME] from [ORGANIZATION]. How are you doing today? I'm doing fine. Well, that's great. I need to speak with someone who makes decisions about Internet and phone lines use as your business. That makes decisions about our business. About a business account with [ORGANIZATION] for Internet use at the business. Yes, we have Internet. I know. I totally know that. The reason I was calling you is because there are some promotions that [ORGANIZATION] is running for its existing customers. And we are upgrading you guys to fiber optic speeds and maximum at that time. And it will help us to reduce down your bills because there are also discounts on those speeds. That's why our [ORGANIZATION] [ORGANIZATION] is working in your area next [DURATION] between Monday to Tuesday. Which [DURATION] suits you guys to receive them? Well, nobody stopped in Monday or Tuesday. It's not for this Monday or Tuesday. It's like next [DURATION] on [DATE]. Next [DURATION]? Yep. Okay. [DATE] to [DATE]. What date suits you for them to come and do the work? Well, I don't know whether I want the work or not. Is it going to cost me more? No, it's not going to cost you more's simply going to fix your prices for the bill so the bills don't fluctuate once at the [DATE_INTERVAL] [DATE] [DATE], the rates for basic age that will be increased and the equipment and tech charge is. Well, I can understand you very well. Say that sentence again. Okay. I was saying like ma'am, the bills won't be increased. Your prices will be reduced and they will be fixed and the bills won't fluctuate after that for Internet. Okay. There is no equipment charge. And since it's a promotion run by [ORGANIZATION], you guys will becomeens SA for the [OCCUPATION] charge and the [OCCUPATION] will simply come to do the work and then they will go. Just make sure that everything is running that like everything is good to go. Only then leave the [OCCUPATION]. Okay. We just had [OCCUPATION] in here do it. Putting fiber in. Yeah. And the rates like the speed of fiber optic has been increased for at [TIME] gig by [TIME] gig at 1000 megabyte download and 1000 megabyte upload. If the modem is able to support that speed of Internet, then the [OCCUPATION] won't be needed to come at your business. We will do that from the back end. But if the modem is not capable of supporting the speed of [TIME] gig, then the [OCCUPATION] would have to simply come out to replace the modem which. So the [OCCUPATION] is going to come in and look at it and tell us no, he's not going to look at it. We're going to run a check from more end at your modem and if the modem is capable of supporting the speed then we will not send the [OCCUPATION]. And if the modem is needed to be replaced then the [OCCUPATION] will come and they will simply take like he just put a new motem in. When? Within the last month. Oh, within the last month. Then like. Do you know the band number for that modem? I can run a check right now. Do I know the what number? The account number for that band. It would be written on the toy RO corner top. Is it the WI FI network number? No, it's the business account number. It will be a nine digit code starting from [TIME], [TIME] or [TIME]. I don't have it with me right now. Is it possible for you to put me on a hold and get a hold of. No, because I don't have a bill right now, so it would probably be on my billing account. Of course, of course. And yeah, I'll try to run a check for my end if I'm able to. And if I'm unable to identify your Internet at your location, then I might need your band number. Would it be possible for you to get it and like if I can call you after [DURATION] [DURATION] [DURATION] [DURATION] or tomorrow? No, no, but it would be by tomorrow. Okay, by tomorrow. Okay, that's not an issue. And ma, just to confirm. So which [DURATION] would be suitable if the [OCCUPATION] are supposed to visit? Like we can decide a date and set the appointment for that date. But if the [OCCUPATION] are not supposed to visit, then I'll call you back to update you that we will do it from the back end. So [DATE] [DATE] [DATE] works for you? It's a Thursday and we have [TIME] time slots for that [DURATION] as well. It's [TIME] to [TIME], [TIME] to [TIME] and [TIME] to [TIME] what answers you? What date is that? It is a Thursday. Tell me the date again. [DATE] next [DATE] [DATE] [DATE]. Okay. Y. There's nobody here. And what are the times available? [TIME] to [TIME] [TIME] [TIME] [TIME] and for the afternoon like [TIME] to [TIME] and [TIME] [TIME], [TIME]. I would say [TIME] to [TIME], [TIME] to [TIME]. Okay, that sounds perfect. And could you write down the security code with you? They will call you before coming just to make sure you are at your business location to receive them. What is the security code at [CREDIT_CARD_CVV] the last four digits of your maline so it's easy to remember. So's our. Our last four numbers right? Yeah, right. That's just easy to remember for you and for the [OCCUPATION] as well. Okay. All right. And is there any email you guys will this is just going to give us higher speed. Is that what this is all about? Yes, that it's about to get you the higher speed [TIME] [TIME] cheapest rate. That's what it's about. And it's not going to cost us anymore. No. Okay, so is there any email you want us to send all the information on? Yes, you could send us an email. Could you confirm me the email address? It will be conting the information [DATE] [DATE] account and appointmentir. Yes, hold on just a minute. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Okay. The business name [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] Right. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Right. And I speaking with. You're speaking with [PERSON_NAME] [PERSON_NAME]. Okay, Miss [PERSON_NAME] and you are the authorized person to make the decisions about the account, right? Yes. Perfect. So Ms. [PERSON_NAME], lastly I just need your permission to place this order on your behalf which only allows us to add this discounts to your account and send out the [OCCUPATION] on date and time decided as for during this call and that again is the [DATE]. Yeah, [DATE] between [TIME] to [TIME] right? That's fine, perfect. And Miss [PERSON_NAME], that's all from my side Lastly I just need to transfer the call to the [ORGANIZATION] [ORGANIZATION] so they could confirm that we are on the same page and they will only take [DURATION] [DURATION]. Okay. They won't be taking too much of your time. Still on the line Miss [PERSON_NAME] transring you Hi, this is [PERSON_NAME] [PERSON_NAME] from the [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] how are you doing? I'm doing okay, sounds great and I'speaking with Ms. [PERSON_NAME] [PERSON_NAME] person for the 18 account over there, correct? Yesect and for the record [OCCUPATION] m going to be visiting you on [DATE] [DATE] [DATE] [DATE] between [TIME] to [TIME] what they going to do if needed they're going to be simply replacing we old a fiber modem with a new fiber modem only if needed and you also got your Internet is going to be upgraded to 1000 by 1000 Mbps and the bill is going to be reduced down to a fixed start with just $[MONEY_AMOUNT] [DURATION] [DURATION] half of what you said at the end I can't understand you so please try to speak a little bit better [LANGUAGE] Would you repeat that please? Yeah, sure. [OCCUPATION] going to Visit you on [DATE] [DATE] your TBER between [TIME] to [TIME] Right. And what he's going to do is to check to see if before that if they can increase the speed. Yes. Your speed will be increased to 1,000 by 1,000 Mbps. And the bills will be reduced down to a fixed total of just $[MONEY_AMOUNT] [DURATION] [DURATION]. All right. What is that? The bill will be [MONEY_AMOUNT]. $[MONEY_AMOUNT] [DURATION] [DURATION]? Yeah, you bill. So that would be a reduction of what we have now. Yes. It better be, because otherwise I didn't want to even talk to him about it. Yeah. Your bills will be reduced down. And I got your service address as [LOCATION]. Beats board with a zip code. [LOCATION]. Correct. Right. But it units 12 and 13. All right. And 30 and 13. But check with unit 12 because that's where the phone is. All right. That's where our modem is. Perfect. Okay. And I got the business name like [ORGANIZATION] [ORGANIZATION]. That's correctay. So our [OCCUPATION] arenna call you prior to their visit letting you know at what exact time they are coming over there. And they will be asking you a four digit security passcode. They will be asking me what security passcode. Okay. [CREDIT_CARD_CVV]. Right. And for this whole process at andt is going to send you a $[MONEY_AMOUNT] [DATE] [DATE] [ORGANIZATION] gift card. All right. If I [OCCUPATION] visit. I don't understand because we just had fiber put in here and a new modem. Why do we have to do this now? That was another technology. This is a further upgradation. Okay. This is a what? This is further upgradation. This is to make things even better than before. Oay. Okay. Lastly, I just need your verbal approval and permission to place the order for the whole process. That includes signing a letter of authorization. The condition is that it saves us money and doesn't cost us anymore. Correct. S Do we have your permission for this process and disorder? Yes. Yes. Oay. Thank you so much, ma'am. Too bless. Okay, bye."
242,2621,be5f2c88a74748448102d821b4662845,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/be5f2c88a74748448102d821b4662845_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.9105671,0.9105671087928465,408.0,671,671,1.6446078431372548,100,8,"[DURATION], [LOCATION], [MARITAL_STATUS], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [URL]",44,False,87.873,65,26,36,3,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:16.61-00:18.86] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:18.96-00:20.34] IVR/System: This is [PERSON_NAME] on a recorded line.
[00:20.38-00:21.55] IVR/System: How may I help you today?
[00:22.66-00:24.49] Customer: Yes, this is [PERSON_NAME] [PERSON_NAME].
[00:24.55-00:36.71] Customer: We live close to the nuclear plant in [LOCATION] and I have been requesting service from the [OCCUPATION] [OCCUPATION] through [ORGANIZATION] and they keep saying, you know, we do great stuff, we get great reviews.
[00:36.77-00:40.45] Customer: But I haven't had anybody call me and it's been [DURATION] [DURATION] now.
[00:43.40-00:46.75] Agent: Okay, let me see if I can schedule a service for you.
[00:46.77-00:47.53] Agent: Could I get your name?
[00:47.60-00:48.95] Agent: You said it is [PERSON_NAME]?
[00:49.13-00:50.96] Customer: Yeah, last name is [PERSON_NAME].
[00:51.10-00:53.34] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[00:56.17-00:58.84] Customer: My first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[00:59.17-01:00.09] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:00.11-01:05.19] Customer: Yes sir, Last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[01:05.69-01:07.25] Customer: Yeah, Can I change that to [PERSON_NAME]?
[01:07.31-01:13.38] Customer: [PERSON_NAME] [PERSON_NAME]. Okay. We got [MARITAL_STATUS] Monday and I'm still, I'm still maybe [PERSON_NAME].
[01:13.50-01:14.88] Customer: So it's [PERSON_NAME] [PERSON_NAME]
[01:16.86-01:18.19] Customer: [PERSON_NAME] [PERSON_NAME]. Okay.
[01:22.19-01:25.02] Agent: Is that correct? Yes, that's correct.
[01:26.36-01:28.45] Agent: And how about the best number to reach you?
[01:32.92-01:46.55] Customer: [PHONE_NUMBER] Correct Yister. And you're at [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[01:47.00-01:51.98] Customer: No, sir, we are at [LOCATION]
[01:53.20-01:59.78] Customer: [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION].
[02:00.36-02:15.38] Customer: And that's [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], zip code [LOCATION].
[02:15.69-02:17.15] Customer: That's correct. Yer,
[02:45.82-02:48.81] Agent: OK, have you called us before?
[02:51.19-02:53.06] Customer: Well, like I said, I've been trying.
[02:53.12-02:57.96] Customer: I called [ORGANIZATION] and they scheduled it [DURATION] [DURATION] ago and I didn't get anything.
[02:58.11-03:02.32] Customer: So I downloaded the [ORGANIZATION] app and they said [OCCUPATION] [OCCUPATION].
[03:02.39-03:03.96] Customer: And I still didn't get anything.
[03:04.11-03:14.13] Customer: So I said hey, I need mowing and tree shrubbing at, you know, cutting some shrubs, trimming some treat shrubs on the [OCCUPATION] [OCCUPATION].
[03:14.18-03:21.44] Customer: And I'm getting all kind of emails from you guys on how wonderful you are and every time I do it they'll say, oh, you'll be contacted.
[03:22.15-03:24.43] Customer: But like I said, I have not been contacted.
[03:24.47-03:26.44] Customer: So I have not heard from anybody.
[03:31.25-03:34.22] Agent: You mentioned that you're looking for mowing and tree shrubbing.
[03:34.41-03:38.71] Customer: Yes. So trimming up some shrubs, landscaping
[04:15.62-04:17.17] Agent: and Could I get your email?
[04:30.04-04:35.18] Customer: We were pretty close to where the tornado blew through, so I don't have Internet service.
[04:35.48-04:38.74] Customer: So texting me is really the best way to get in touch with me.
[04:47.87-04:49.29] Agent: Yes sir, that's correct.
[04:50.99-04:55.57] Agent: And you, you said you heard about us doing [ORGANIZATION], right?
[04:55.62-04:56.40] Customer: Yes sir.
[05:00.23-05:02.76] Agent: And this is your first time using our service?
[05:03.06-05:04.81] Customer: As far as I know, yes sir.
[05:06.06-05:06.93] Agent: Okay.
[05:23.32-05:29.58] Agent: All right, so I have everything I need and I'll pass this along to the local office so they can get the SMS scheduled.
[05:30.08-05:34.29] Agent: Okay. And once that request is confirmed, your appointment should appear in the Neighly app.
[05:34.39-05:36.17] Agent: Have you downloaded the Neighly app?
[05:36.35-05:37.67] Customer: I have, yes, sir.
[05:38.87-05:40.12] Agent: Okay, perfect
[05:41.62-05:49.64] Agent: Ye so just as a reminder, you'll be able to track the progress of your drop through Enablely app as soon as the appointment is booked with the local office.
[05:51.14-05:54.86] Agent: And before we end our call today, we'd like to remind you that we're performed by [ORGANIZATION].
[05:54.88-05:57.25] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is backed by [ORGANIZATION] [ORGANIZATION].
[05:57.26-06:00.73] Agent: I promise. Please visit [URL] for more information.
[06:00.90-06:02.93] Agent: Is there anything else I can help with today?
[06:04.38-06:07.19] Customer: How soon should I expect them to call?
[06:07.25-06:17.23] Customer: Like I said, this is been a process so like if I haven't heard from them in [DURATION] [DURATION] [DURATION] [DURATION], can I call you back and say hey, where they go?
[06:18.81-06:24.05] Agent: Yeah, absolutely. So right now it's the [DURATION], so you probably don't hear it from anybody this [DURATION].
[06:24.12-06:26.90] Agent: So you prob have to be looking at Monday.
[06:27.29-06:31.26] Customer: Okay. All right. All right, well if I haven't heard anything by Thursday, I'll call you again.
[06:32.56-06:36.59] Agent: All right. Is there anything else that I can help with today?
[06:36.79-06:38.56] Customer: No, sir. That should take care of it.
[06:39.67-06:43.71] Agent: All right, thank you so much for choosing [ORGANIZATION] [ORGANIZATION] guys and have a great rest of your day.
[06:43.89-06:44.84] Customer: You too. Take care.
[06:44.91-06:45.07] Agent: Bye.","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME] on a recorded line. How may I help you today? Yes, this is [PERSON_NAME] [PERSON_NAME]. We live close to the nuclear plant in [LOCATION] and I have been requesting service from the [OCCUPATION] [OCCUPATION] through [ORGANIZATION] and they keep saying, you know, we do great stuff, we get great reviews. But I haven't had anybody call me and it's been [DURATION] [DURATION] now. Ok","Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME] on a recorded line. How may I help you today? Yes, this is [PERSON_NAME] [PERSON_NAME]. We live close to the nuclear plant in [LOCATION] and I have been requesting service from the [OCCUPATION] [OCCUPATION] through [ORGANIZATION] and they keep saying, you know, we do great stuff, we get great reviews. But I haven't had anybody call me and it's been [DURATION] [DURATION] now. Okay, let me see if I can schedule a service for you. Could I get your name? You said it is [PERSON_NAME]? Yeah, last name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. My first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes sir, Last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yeah, Can I change that to [PERSON_NAME]? [PERSON_NAME] [PERSON_NAME]. Okay. We got [MARITAL_STATUS] Monday and I'm still, I'm still maybe [PERSON_NAME]. So it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. Is that correct? Yes, that's correct. And how about the best number to reach you? [PHONE_NUMBER] Correct Yister. And you're at [LOCATION] [LOCATION] [LOCATION] [LOCATION]. No, sir, we are at [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION]. And that's [LOCATION], [LOCATION] [LOCATION] [LOCATION] [LOCATION] [LOCATION], zip code [LOCATION]. That's correct. Yer, OK, have you called us before? Well, like I said, I've been trying. I called [ORGANIZATION] and they scheduled it [DURATION] [DURATION] ago and I didn't get anything. So I downloaded the [ORGANIZATION] app and they said [OCCUPATION] [OCCUPATION]. And I still didn't get anything. So I said hey, I need mowing and tree shrubbing at, you know, cutting some shrubs, trimming some treat shrubs on the [OCCUPATION] [OCCUPATION]. And I'm getting all kind of emails from you guys on how wonderful you are and every time I do it they'll say, oh, you'll be contacted. But like I said, I have not been contacted. So I have not heard from anybody. You mentioned that you're looking for mowing and tree shrubbing. Yes. So trimming up some shrubs, landscaping and Could I get your email? We were pretty close to where the tornado blew through, so I don't have Internet service. So texting me is really the best way to get in touch with me. Yes sir, that's correct. And you, you said you heard about us doing [ORGANIZATION], right? Yes sir. And this is your first time using our service? As far as I know, yes sir. Okay. All right, so I have everything I need and I'll pass this along to the local office so they can get the SMS scheduled. Okay. And once that request is confirmed, your appointment should appear in the Neighly app. Have you downloaded the Neighly app? I have, yes, sir. Okay, perfect Ye so just as a reminder, you'll be able to track the progress of your drop through Enablely app as soon as the appointment is booked with the local office. And before we end our call today, we'd like to remind you that we're performed by [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] is backed by [ORGANIZATION] [ORGANIZATION]. I promise. Please visit [URL] for more information. Is there anything else I can help with today? How soon should I expect them to call? Like I said, this is been a process so like if I haven't heard from them in [DURATION] [DURATION] [DURATION] [DURATION], can I call you back and say hey, where they go? Yeah, absolutely. So right now it's the [DURATION], so you probably don't hear it from anybody this [DURATION]. So you prob have to be looking at Monday. Okay. All right. All right, well if I haven't heard anything by Thursday, I'll call you again. All right. Is there anything else that I can help with today? No, sir. That should take care of it. All right, thank you so much for choosing [ORGANIZATION] [ORGANIZATION] guys and have a great rest of your day. You too. Take care. Bye."
243,2466,ade5ae25b68941f3a018e7bf8b113143,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/ade5ae25b68941f3a018e7bf8b113143_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.90948826,0.9094882708933717,470.0,694,694,1.476595744680851,74,9,"[DATE], [DATE_INTERVAL], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,87.871,79,26,33,20,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.29-00:02.13] IVR/System: Thank you for choosing [ORGANIZATION] [ORGANIZATION].
[00:02.27-00:08.76] IVR/System: If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services,
[00:10.73-00:13.81] IVR/System: please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION].
[00:13.99-00:17.55] IVR/System: [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service.
[00:17.70-00:21.51] IVR/System: [ORGANIZATION] All Weather premium blades are available for $[MONEY_AMOUNT].
[00:21.62-00:23.45] IVR/System: Ask us about wiper blades.
[00:23.61-00:30.50] IVR/System: In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed.
[00:33.20-00:35.19] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION].
[00:35.36-00:41.09] IVR/System: We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business.
[00:41.16-00:52.18] IVR/System: Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do.
[00:52.37-00:54.23] IVR/System: Visit us at any of our locations.
[00:57.45-01:03.29] IVR/System: Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan.
[01:03.39-01:05.75] IVR/System: A [DURATION] [DURATION] road hazard warranty.
[01:06.17-01:09.06] IVR/System: We know when you have to replace your windshield because of damage.
[01:09.17-01:12.83] IVR/System: Theres no guarantee a rock or some other object won't hit it again.
[01:13.00-01:19.31] IVR/System: Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation.
[01:19.61-01:24.45] IVR/System: Get more details@portlandlass.com do thank you for holding.
[01:24.56-01:27.52] IVR/System: A [ORGANIZATION] [ORGANIZATION] [OCCUPATION] will be with you shortly.
[01:27.70-01:30.80] IVR/System: If you need a new windshield, you made the right call.
[01:30.95-01:32.50] IVR/System: We work with all insurance.
[01:45.08-01:47.58] Agent: Good morning [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME].
[01:49.25-01:56.80] Customer: Hi, I have a [DATE_INTERVAL] [ORGANIZATION] Sonata and my windshield is cracked very badly.
[01:56.85-02:00.08] Customer: How much would it be to get it fixed?
[02:01.73-02:04.36] Agent: Let me type up something for you.
[02:05.14-02:08.39] Agent: Do you need a little information before I can get you a price?
[02:08.54-02:09.91] Agent: Have you been here before?
[02:11.13-02:14.28] Agent: No ma'am. What is your first name?
[02:15.38-02:18.56] Agent: [PERSON_NAME]. Can you spel for me?
[02:19.90-02:22.51] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[02:26.06-02:31.19] Agent: Last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[02:36.25-02:37.31] Agent: Phone number
[02:54.43-02:57.09] Agent: and you said it was [DATE_INTERVAL]
[02:59.34-03:00.60] Agent: [ORGANIZATION] Sonata.
[03:35.19-03:37.49] Customer: I'm just trying to see have a bunch of different options.
[03:37.58-03:38.28] Customer: Okay,
[03:40.10-03:45.60] Customer: does your rear view mirror automatically dim when there's high beams behind you or do you have to flip the tab?
[03:46.87-03:51.93] Customer: Flip the tab. Okay, I figured with the year but still.
[03:55.06-03:56.28] Customer: What about
[03:57.62-04:02.56] Customer: this? Might be hard to tell but does your vehicle have the heated wiper parts?
[04:02.61-04:06.45] Customer: So right where your wipers are at rest on the windshield itself.
[04:06.51-04:09.47] Customer: Is it like an orange box right where they sit?
[04:11.01-04:13.40] Customer: I don't think so, but I'm not 100%.
[04:13.45-04:17.71] Customer: I know my back windshield does, but don't think my front windshield does
[04:26.12-04:29.62] Customer: because I don't even think there's an option in my car to turn it on.
[04:47.68-04:51.81] Agent: Are you going to be going through insurance or paying out of pocket?
[04:53.06-04:55.61] Customer: Out of pocket. Okay.
[05:13.06-05:15.25] Agent: I'm going to check our [OCCUPATION] availability
[05:17.43-05:19.20] Agent: and our scheduling.
[05:42.31-05:48.42] Agent: Looks like the next available [DURATION] I have is a [DATE] [DATE] [DATE].
[05:48.61-05:49.55] Customer: This Friday?
[05:51.32-05:53.38] Customer: What time? Because I work from
[05:55.17-05:56.90] Customer: until [TIME].
[06:01.32-06:02.87] Customer: Can you drop it off?
[06:06.00-06:07.67] Agent: Because it does take [DURATION] [DURATION] [DURATION].
[06:13.11-06:16.86] Customer: Do'all have anything for Saturday or are you all open on Saturdays?
[06:17.04-06:18.08] Agent: We are not.
[06:20.06-06:23.88] Customer: Okay. I mean, what time would it need to be dropped off?
[06:27.14-06:29.55] Customer: I'SAY just a regular one.
[06:29.62-06:30.49] Customer: Before [TIME].
[06:31.99-06:36.99] Customer: Before [TIME]? Yeah. I'll get someone to drop me off at work and bring it up there.
[06:37.52-06:40.95] Agent: Okay. And then we'll call you when it's done.
[06:41.08-06:44.72] Agent: Usually it'll probably be done before you get out of work at [TIME].
[06:44.82-06:46.38] Customer: Okay. How much would it be?
[06:48.56-06:50.90] Agent: [MONEY_AMOUNT]
[06:54.08-06:55.62] Customer: allghty.
[06:58.64-06:59.57] Customer: I have to tell my dad.
[06:59.59-07:01.95] Agent: I'm sorry. It's okay.
[07:04.10-07:09.71] Agent: Do you want me to get this ordered and everything and then we'll see you on Friday
[07:13.57-07:14.39] Customer: or do you want to wait?
[07:14.42-07:17.00] Customer: I can save this for now.
[07:18.01-07:19.83] Customer: Will you saving and let me call you back?
[07:20.21-07:25.01] Agent: Yeah, absolutely. Just give us your phone number and we can look you up by then.
[07:25.11-07:25.92] Customer: By that
[07:31.12-07:31.86] Customer: [TIME].
[07:34.83-07:37.68] Agent: Perfect. Yes. You give us a call back.
[07:37.75-07:40.13] Agent: All right. Out.
[07:41.36-07:42.62] Agent: All right. Thank you.
[07:42.92-07:44.29] Customer: You're welcome. Talk to you soon.
[07:44.40-07:46.11] Customer: All right. All right, bye.","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service. [ORGANIZATION] All Weather premium blades are available for $[MONEY_AMOUNT]. Ask us about wiper blades. In accordance with state guidelines, we require mas","Thank you for choosing [ORGANIZATION] [ORGANIZATION]. If you need glass for your car or truck to speak with our [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] for all other services, please hold to the next available [ORGANIZATION] [ORGANIZATION] [OCCUPATION]. [ORGANIZATION] [ORGANIZATION] offers wiper blade replacements at the time of service. [ORGANIZATION] All Weather premium blades are available for $[MONEY_AMOUNT]. Ask us about wiper blades. In accordance with state guidelines, we require masks to be worn in our stores and will gladly provide one if needed. Thank you for calling [ORGANIZATION] [ORGANIZATION]. We'everywhere you look and [LOCATION] [LOCATION] [LOCATION] premier provider of glass for auto, home and business. Since [DATE_INTERVAL], we have 34 locations in [LOCATION], [LOCATION] [LOCATION], [LOCATION] and [LOCATION] with over 300 employees who guarantee your satisfaction for every job we do. Visit us at any of our locations. Did you know when we install your windshield at [ORGANIZATION] [ORGANIZATION], you may be eligible for our windshield protection plan. A [DURATION] [DURATION] road hazard warranty. We know when you have to replace your windshield because of damage. Theres no guarantee a rock or some other object won't hit it again. Our windshield protection plan means free glass should you need it repaired or replaced within [DURATION] [DURATION] of installation. Get more details@portlandlass.com do thank you for holding. A [ORGANIZATION] [ORGANIZATION] [OCCUPATION] will be with you shortly. If you need a new windshield, you made the right call. We work with all insurance. Good morning [ORGANIZATION]. [ORGANIZATION] [ORGANIZATION] this is [PERSON_NAME]. Hi, I have a [DATE_INTERVAL] [ORGANIZATION] Sonata and my windshield is cracked very badly. How much would it be to get it fixed? Let me type up something for you. Do you need a little information before I can get you a price? Have you been here before? No ma'am. What is your first name? [PERSON_NAME]. Can you spel for me? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Last name [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] Phone number and you said it was [DATE_INTERVAL] [ORGANIZATION] Sonata. I'm just trying to see have a bunch of different options. Okay, does your rear view mirror automatically dim when there's high beams behind you or do you have to flip the tab? Flip the tab. Okay, I figured with the year but still. What about this? Might be hard to tell but does your vehicle have the heated wiper parts? So right where your wipers are at rest on the windshield itself. Is it like an orange box right where they sit? I don't think so, but I'm not 100%. I know my back windshield does, but don't think my front windshield does because I don't even think there's an option in my car to turn it on. Are you going to be going through insurance or paying out of pocket? Out of pocket. Okay. I'm going to check our [OCCUPATION] availability and our scheduling. Looks like the next available [DURATION] I have is a [DATE] [DATE] [DATE]. This Friday? What time? Because I work from until [TIME]. Can you drop it off? Because it does take [DURATION] [DURATION] [DURATION]. Do'all have anything for Saturday or are you all open on Saturdays? We are not. Okay. I mean, what time would it need to be dropped off? I'SAY just a regular one. Before [TIME]. Before [TIME]? Yeah. I'll get someone to drop me off at work and bring it up there. Okay. And then we'll call you when it's done. Usually it'll probably be done before you get out of work at [TIME]. Okay. How much would it be? [MONEY_AMOUNT] allghty. I have to tell my dad. I'm sorry. It's okay. Do you want me to get this ordered and everything and then we'll see you on Friday or do you want to wait? I can save this for now. Will you saving and let me call you back? Yeah, absolutely. Just give us your phone number and we can look you up by then. By that [TIME]. Perfect. Yes. You give us a call back. All right. Out. All right. Thank you. You're welcome. Talk to you soon. All right. All right, bye."
244,1210,69c3e6ee1d2048c0809e2231db1f9649,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/69c3e6ee1d2048c0809e2231db1f9649_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.93671477,0.9367147916666667,108.0,288,288,2.6666666666666665,9,3,"[OCCUPATION], [ORGANIZATION], [PERSON_NAME]",44,False,87.867,26,8,14,4,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.90-00:05.20] IVR/System: This call may be monitored or recorded for quality assurance or training purposes.
[00:06.09-00:08.65] IVR/System: [ORGANIZATION] [ORGANIZATION] can do more than fix your pains.
[00:08.81-00:11.52] IVR/System: We can help beautify your home and bath.
[00:12.73-00:15.13] IVR/System: Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[00:15.18-00:20.23] Customer: This is [PERSON_NAME]. Hi, my name'john Roberts and I believe it was last Tuesday.
[00:20.30-00:26.83] Customer: I had one of your [OCCUPATION] out to measure for some glass and two things.
[00:26.89-00:31.59] Customer: One, I was hoping to see when they'd have the estimate for that repair.
[00:31.71-00:37.81] Customer: But second, your [OCCUPATION] left a couple of his items behind that I discovered over the weekend.
[00:39.20-00:41.30] Customer: You'd left his meter and
[00:43.12-00:49.53] Customer: a plastic case that I think he might have used for drawing or whatever that I assume he'd like to have back.
[00:52.98-00:59.45] Agent: Yes. So I do see here we may just be waiting on pricing from our [OCCUPATION] because you do have an arch.
[00:59.63-01:01.68] Customer: Yep, yep. It's kind of okay.
[01:01.73-01:04.39] Customer: Ye. Pretty specific. I figured that was the case.
[01:04.54-01:11.47] Customer: So, you know that that's fine on the waiting, but you know, I just wanted to know be sure that he knew that we had his items.
[01:12.50-01:16.23] Agent: Okay, I will let him know so he can give you a call so he can swing by and pick those up.
[01:16.26-01:18.10] Agent: Thank you so much for giving us a call.
[01:18.23-01:20.70] Customer: And will you be emailing me on the estimate?
[01:21.53-01:24.63] Agent: Yes, as soon as I receive it, I will email you that.
[01:24.80-01:26.27] Agent: And if you double check the.
[01:26.36-01:28.39] Customer: The email address. What do you have on file?
[01:29.53-01:30.55] Agent: We have.
[01:36.69-01:39.93] Customer: That's it. Great. So I'll look forward to that when it comes.
[01:39.99-01:41.34] Customer: And please let him know.
[01:41.37-01:43.61] Agent: Thank you. Not a problem.
[01:43.67-01:44.48] Agent: You have a great day.
[01:44.54-01:45.09] Customer: Same to you. Bye.","This call may be monitored or recorded for quality assurance or training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Hi, my name'john Roberts and I believe it was last Tuesday. I had one of your [OCCUPATION] out to measure for some glass and two things. One, I was hoping to see when they'd have the estimate for that repair. But second, y","This call may be monitored or recorded for quality assurance or training purposes. [ORGANIZATION] [ORGANIZATION] can do more than fix your pains. We can help beautify your home and bath. Thank you for calling [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. This is [PERSON_NAME]. Hi, my name'john Roberts and I believe it was last Tuesday. I had one of your [OCCUPATION] out to measure for some glass and two things. One, I was hoping to see when they'd have the estimate for that repair. But second, your [OCCUPATION] left a couple of his items behind that I discovered over the weekend. You'd left his meter and a plastic case that I think he might have used for drawing or whatever that I assume he'd like to have back. Yes. So I do see here we may just be waiting on pricing from our [OCCUPATION] because you do have an arch. Yep, yep. It's kind of okay. Ye. Pretty specific. I figured that was the case. So, you know that that's fine on the waiting, but you know, I just wanted to know be sure that he knew that we had his items. Okay, I will let him know so he can give you a call so he can swing by and pick those up. Thank you so much for giving us a call. And will you be emailing me on the estimate? Yes, as soon as I receive it, I will email you that. And if you double check the. The email address. What do you have on file? We have. That's it. Great. So I'll look forward to that when it comes. And please let him know. Thank you. Not a problem. You have a great day. Same to you. Bye."
245,1883,General_B_Contractor_3,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/General_B_Contractor_3_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.8980618,0.8980618402777778,601.0,1152,1152,1.9168053244592347,69,9,"[DATE], [DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME]",44,False,87.864,113,76,34,2,1,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:13.13-00:13.68] Unknown: General
[00:15.86-00:21.20] Agent: you Sorry, sir. Good afternoon, this is [PERSON_NAME] [PERSON_NAME] calling back from [ORGANIZATION] and Tease, sir, how are you?
[00:23.61-00:27.66] Customer: I'm sorry. Yes, this is [PERSON_NAME] calling back from [ORGANIZATION], sir.
[00:27.72-00:30.63] Agent: How are you? Good, thank you.
[00:30.70-00:31.89] Agent: How are you doing, [PERSON_NAME]?
[00:32.03-00:34.05] Customer: Not too bad, thank you so much for asking, sir.
[00:34.13-00:36.88] Customer: So I spoke to you in the morning, you told me to call you back.
[00:36.93-00:38.58] Customer: It's been I think about [DURATION] [DURATION].
[00:38.64-00:41.62] Customer: I was just looking to talk to you about your proposal, sir.
[00:41.68-00:43.92] Agent: Yes, sir. O. Okay.
[00:44.01-00:51.25] Agent: And we are getting for $[MONEY_AMOUNT] we are getting [MONEY_AMOUNT].
[00:51.58-00:55.09] Agent: $[MONEY_AMOUNT]. Yeah. Yes. $[MONEY_AMOUNT].
[00:55.26-01:18.15] Agent: We are gettingetkay. Okay, that is with 100 megabyte Internet speed download 100 upload unlimited local long distance calling 20 features, one phone line, $[MONEY_AMOUNT] no contract, no charges for equipment installation.
[01:18.25-01:21.21] Agent: Technically free as you are going to become a new customer, sir.
[01:21.26-01:22.53] Agent: With fixed pricing.
[01:25.30-01:30.95] Customer: Okay. And did you send me this stuff by email?
[01:31.25-01:36.57] Agent: Yes sir. So basically everything has been sent out to you by mail and by email form as well, sir.
[01:36.67-01:45.00] Agent: So after I set up an appointment you will have a confirmation number and aut number and it takes about [DURATION] [DURATION] from our site for any [OCCUPATION] to be coming over.
[01:45.05-01:48.34] Customer: Right. So I was just looking to set up an appointment right now.
[01:48.40-01:49.44] Customer: At this point
[01:51.97-01:53.97] Customer: I am definitely interested.
[01:54.09-01:55.23] Agent: Here is you
[01:57.25-02:00.11] Customer: I have [ORGANIZATION] because I need to cancel it.
[02:00.66-02:04.57] Agent: No sir, you don't have to cancel [ORGANIZATION] right now.
[02:04.59-02:08.06] Agent: If you cancel [ORGANIZATION], they will cancel your account.
[02:08.22-02:12.41] Agent: So I have had a chance to and you will lose service until [ORGANIZATION] can installed.
[02:12.46-02:23.31] Agent: Right. So the process of installation is the best process is we set up an appointment our [ORGANIZATION] [OCCUPATION] comes at your business and install services.
[02:23.69-02:26.79] Agent: You are not under contract with [ORGANIZATION], correct?
[02:28.57-02:30.29] Customer: I am not sure.
[02:30.38-02:33.72] Customer: I need to see what situation it is.
[02:34.09-02:34.91] Agent: Okay,
[02:36.53-02:37.28] Agent: Sor
[02:38.85-02:42.92] Customer: contact phone number to call them and figure out right now.
[02:43.09-02:44.57] Agent: Yes sir. So I've already.
[02:44.63-02:50.70] Agent: I can check that for you if you want me to check if you are under contract with [ORGANIZATION] I can check that for you, sir.
[02:50.86-02:57.69] Agent: Ye. Please. Okay, give me one second and I would just need to confirm two things with you your business.
[02:58.94-03:00.43] Agent: Hold on for one second.
[03:00.57-03:01.59] Agent: I can hold on, sir.
[03:01.62-03:02.41] Agent: Definitely.
[04:38.36-04:40.22] Customer: Hello? Yes sir, I am here.
[04:40.27-04:44.89] Customer: Go ahead sir. Yeah, My address is [LOCATION]
[04:46.27-04:50.75] Customer: [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[04:50.81-04:52.98] Agent: Correct? Yes, correct. Awesome, sir.
[04:53.03-04:58.17] Agent: So and is there any suite number, apartment number number with the access?
[04:58.28-04:59.72] Customer: There is no, no, no.
[04:59.78-05:04.62] Customer: IT [LOCATION] is our address unit or.
[05:04.76-05:10.55] Agent: Or everythingever. So basically sir, and the number that you want me to Check if it is under contract.
[05:10.58-05:15.37] Agent: Is this number [PHONE_NUMBER], right?
[05:17.02-05:18.10] Customer: Yeah, it could be.
[05:18.12-05:24.52] Customer: Or this number or [PHONE_NUMBER].
[05:24.87-05:27.05] Agent: Okay, and what number is that, sir?
[05:28.63-05:34.25] Customer: [PHONE_NUMBER].
[05:35.75-05:39.43] Agent: And is that a cell phone number or is that a landline number, sir?
[05:39.61-05:41.63] Customer: No, this is my cell phone.
[05:41.81-05:45.06] Agent: Okay, that [PHONE_NUMBER], [PHONE_NUMBER] number is a cell phone, Correct?
[05:45.51-05:47.76] Customer: This is my cell phone also.
[05:47.82-05:49.52] Agent: We have the phone number.
[05:49.58-05:50.52] Agent: I will tell you.
[05:50.58-05:53.46] Agent: Let me say our office number.
[05:54.96-06:01.43] Agent: Is it [PHONE_NUMBER]? The number I am calling right now, correct?
[06:03.00-06:06.35] Customer: Yes, but they gave us something else.
[06:07.73-06:10.02] Agent: Let me see. Okay.
[06:10.85-06:18.24] Agent: Because if you give me number, I can check if number is available to change to [ORGANIZATION] [ORGANIZATION] if it is not available'I.
[06:18.26-06:21.73] Customer: Don't. I don't. No, I don't care about that number.
[06:22.31-06:28.32] Agent: Okayay. That will help me check about contract as well, right, sir?
[06:28.90-06:30.37] Customer: Sure. Make sure
[06:44.95-06:48.61] Customer: I don't see and I am not in the office right now.
[06:48.64-06:49.21] Customer: I.
[06:53.12-06:56.01] Agent: Okay, so I My name number.
[06:56.60-06:59.25] Agent: So I've just checked with [ORGANIZATION] database.
[06:59.40-07:02.09] Agent: You are not showing up under contract with them.
[07:02.20-07:06.01] Agent: So you are available to change your services to [ORGANIZATION].
[07:06.12-07:08.09] Agent: So the process of installation is.
[07:08.12-07:10.33] Agent: Let me explain the process, how it works.
[07:10.88-07:13.53] Agent: What we have to do for you to switch over.
[07:13.67-07:19.49] Agent: We just have to set up appointment for [ORGANIZATION] [OCCUPATION] to come to the business to install service.
[07:19.59-07:25.49] Agent: You do not have to cancel service before [OCCUPATION] comes first he will come, he will see everything.
[07:25.56-07:26.41] Agent: He will help you.
[07:26.47-07:27.85] Agent: He will install everything.
[07:28.00-07:33.28] Agent: When he has completed installation, then you will call [ORGANIZATION] to cancel the account.
[07:33.42-07:36.73] Agent: You do that before that your account cancel your service.
[07:36.76-07:38.01] Agent: Stop you get problem.
[07:38.15-07:40.88] Agent: So that is the reason you process of installation, sir.
[07:40.97-07:45.92] Agent: We also have to make sure technically our [OCCUPATION] can install the service sometime.
[07:45.97-07:47.70] Agent: Installation takes [DURATION] [DURATION].
[07:47.84-07:51.70] Agent: Sometime [DURATION] [DURATION] or sometime it has [DURATION] to be available as well.
[07:51.80-07:54.00] Agent: Depends upon the installation, right?
[07:54.98-07:57.70] Agent: Yes. Yes, understood. So that would be the process.
[07:57.72-08:00.74] Customer: So I would only be looking to set up an appointment right now, sir.
[08:00.76-08:04.43] Agent: It at least takes [DURATION] [DURATION] for me to set anything up.
[08:04.54-08:11.19] Agent: So I have availability to set up appointment for this service for you on [DATE] [DATE] [DATE].
[08:11.25-08:13.50] Agent: That is Monday, [DURATION] [DURATION] later.
[08:13.52-08:15.38] Agent: Is that like a good [DURATION] for you, sir?
[08:15.52-08:17.77] Customer: Monday? Yeah, yeah, sure.
[08:17.94-08:23.69] Customer: What time? If for any reason we need to cancel, we can cancel this.
[08:23.78-08:24.92] Agent: That is correct as well.
[08:24.99-08:26.89] Agent: That is correct. There is no obligation.
[08:27.06-08:28.56] Agent: Hopefully you will not be canceling.
[08:28.59-08:30.90] Agent: But if there is any reason you can cancel as well.
[08:30.99-08:43.72] Customer: Yeah, yeah, yeah. No, only Only my concern it is that I need to speak with a comast and find out that there is no any issue because I.
[08:43.90-08:45.95] Agent: That is correct, you can always do that.
[08:46.00-08:48.70] Customer: I will give you my number and I will give you my email.
[08:48.81-08:50.63] Agent: We can always do that for you.
[08:50.76-08:56.20] Agent: So for now I would like to collect some information for you so I can start the process for you sir.
[08:56.30-09:02.28] Agent: So if I may ask you a quick question on [DATE] [DATE] what time would be a preect time for you?
[09:02.30-09:09.55] Agent: We have the morning time as in between [TIME] to [TIME] afteroon between [TIME] to [TIME] so which is going to be a good time for you?
[09:10.29-09:12.91] Agent: [TIME] to [TIME] to [TIME]?
[09:12.98-09:15.91] Agent: Awesome sir. So that is going to be good to go.
[09:17.89-09:29.50] IVR/System: Just before I go any further on my side for setting this order up I want to quickly make you aware from my site that this call may be recorded for the quality and training purposes under federal private law.
[09:29.53-09:33.62] IVR/System: It chs your right and have a due t with at and t to protect your [OCCUPATION].
[09:33.82-09:39.59] Agent: So the account I am offering is going to be for this business General be contracted, right?
[09:41.25-09:41.99] Customer: Yes.
[09:45.61-09:56.73] Agent: You are selling 80 Ninel but this is 100 megabyte correct sir 100 megabytes download hundred upload symmetrical unlimited fiber Internet Correct.","General you Sorry, sir. Good afternoon, this is [PERSON_NAME] [PERSON_NAME] calling back from [ORGANIZATION] and Tease, sir, how are you? I'm sorry. Yes, this is [PERSON_NAME] calling back from [ORGANIZATION], sir. How are you? Good, thank you. How are you doing, [PERSON_NAME]? Not too bad, thank you so much for asking, sir. So I spoke to you in the morning, you told me to call you back. It's been I think about [DURATION] [DURATION]. I was just looking to talk to you about your proposal, sir. Ye","General you Sorry, sir. Good afternoon, this is [PERSON_NAME] [PERSON_NAME] calling back from [ORGANIZATION] and Tease, sir, how are you? I'm sorry. Yes, this is [PERSON_NAME] calling back from [ORGANIZATION], sir. How are you? Good, thank you. How are you doing, [PERSON_NAME]? Not too bad, thank you so much for asking, sir. So I spoke to you in the morning, you told me to call you back. It's been I think about [DURATION] [DURATION]. I was just looking to talk to you about your proposal, sir. Yes, sir. O. Okay. And we are getting for $[MONEY_AMOUNT] we are getting [MONEY_AMOUNT]. $[MONEY_AMOUNT]. Yeah. Yes. $[MONEY_AMOUNT]. We are gettingetkay. Okay, that is with 100 megabyte Internet speed download 100 upload unlimited local long distance calling 20 features, one phone line, $[MONEY_AMOUNT] no contract, no charges for equipment installation. Technically free as you are going to become a new customer, sir. With fixed pricing. Okay. And did you send me this stuff by email? Yes sir. So basically everything has been sent out to you by mail and by email form as well, sir. So after I set up an appointment you will have a confirmation number and aut number and it takes about [DURATION] [DURATION] from our site for any [OCCUPATION] to be coming over. Right. So I was just looking to set up an appointment right now. At this point I am definitely interested. Here is you I have [ORGANIZATION] because I need to cancel it. No sir, you don't have to cancel [ORGANIZATION] right now. If you cancel [ORGANIZATION], they will cancel your account. So I have had a chance to and you will lose service until [ORGANIZATION] can installed. Right. So the process of installation is the best process is we set up an appointment our [ORGANIZATION] [OCCUPATION] comes at your business and install services. You are not under contract with [ORGANIZATION], correct? I am not sure. I need to see what situation it is. Okay, Sor contact phone number to call them and figure out right now. Yes sir. So I've already. I can check that for you if you want me to check if you are under contract with [ORGANIZATION] I can check that for you, sir. Ye. Please. Okay, give me one second and I would just need to confirm two things with you your business. Hold on for one second. I can hold on, sir. Definitely. Hello? Yes sir, I am here. Go ahead sir. Yeah, My address is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION]. Correct? Yes, correct. Awesome, sir. So and is there any suite number, apartment number number with the access? There is no, no, no. IT [LOCATION] is our address unit or. Or everythingever. So basically sir, and the number that you want me to Check if it is under contract. Is this number [PHONE_NUMBER], right? Yeah, it could be. Or this number or [PHONE_NUMBER]. Okay, and what number is that, sir? [PHONE_NUMBER]. And is that a cell phone number or is that a landline number, sir? No, this is my cell phone. Okay, that [PHONE_NUMBER], [PHONE_NUMBER] number is a cell phone, Correct? This is my cell phone also. We have the phone number. I will tell you. Let me say our office number. Is it [PHONE_NUMBER]? The number I am calling right now, correct? Yes, but they gave us something else. Let me see. Okay. Because if you give me number, I can check if number is available to change to [ORGANIZATION] [ORGANIZATION] if it is not available'I. Don't. I don't. No, I don't care about that number. Okayay. That will help me check about contract as well, right, sir? Sure. Make sure I don't see and I am not in the office right now. I. Okay, so I My name number. So I've just checked with [ORGANIZATION] database. You are not showing up under contract with them. So you are available to change your services to [ORGANIZATION]. So the process of installation is. Let me explain the process, how it works. What we have to do for you to switch over. We just have to set up appointment for [ORGANIZATION] [OCCUPATION] to come to the business to install service. You do not have to cancel service before [OCCUPATION] comes first he will come, he will see everything. He will help you. He will install everything. When he has completed installation, then you will call [ORGANIZATION] to cancel the account. You do that before that your account cancel your service. Stop you get problem. So that is the reason you process of installation, sir. We also have to make sure technically our [OCCUPATION] can install the service sometime. Installation takes [DURATION] [DURATION]. Sometime [DURATION] [DURATION] or sometime it has [DURATION] to be available as well. Depends upon the installation, right? Yes. Yes, understood. So that would be the process. So I would only be looking to set up an appointment right now, sir. It at least takes [DURATION] [DURATION] for me to set anything up. So I have availability to set up appointment for this service for you on [DATE] [DATE] [DATE]. That is Monday, [DURATION] [DURATION] later. Is that like a good [DURATION] for you, sir? Monday? Yeah, yeah, sure. What time? If for any reason we need to cancel, we can cancel this. That is correct as well. That is correct. There is no obligation. Hopefully you will not be canceling. But if there is any reason you can cancel as well. Yeah, yeah, yeah. No, only Only my concern it is that I need to speak with a comast and find out that there is no any issue because I. That is correct, you can always do that. I will give you my number and I will give you my email. We can always do that for you. So for now I would like to collect some information for you so I can start the process for you sir. So if I may ask you a quick question on [DATE] [DATE] what time would be a preect time for you? We have the morning time as in between [TIME] to [TIME] afteroon between [TIME] to [TIME] so which is going to be a good time for you? [TIME] to [TIME] to [TIME]? Awesome sir. So that is going to be good to go. Just before I go any further on my side for setting this order up I want to quickly make you aware from my site that this call may be recorded for the quality and training purposes under federal private law. It chs your right and have a due t with at and t to protect your [OCCUPATION]. So the account I am offering is going to be for this business General be contracted, right? Yes. You are selling 80 Ninel but this is 100 megabyte correct sir 100 megabytes download hundred upload symmetrical unlimited fiber Internet Correct."
246,2397,a6e06d0c81e14edc8e7b5af6be9e0f4b,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/a6e06d0c81e14edc8e7b5af6be9e0f4b_transcript.json,home_service_and_telecom,inbound_and_outbound,home_service,inbound,medium,UUID-style filename in the home-service-inbound portion of the combined source zip.,0.898013,0.8980129723320158,520.0,1265,1265,2.4326923076923075,94,7,"[DURATION], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [TIME]",44,False,87.861,124,67,57,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.09-00:02.96] Agent: [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME].
[00:03.69-00:06.75] Customer: Hi, yes, I'm calling because
[00:08.02-00:11.99] Customer: I have a problem with mice that I've recently discovered.
[00:12.10-00:15.36] Customer: I think they're inside my walls or in my ceiling,
[00:16.57-00:21.75] Customer: and I'm not sure how many, but I just wondered is.
[00:22.50-00:25.88] Customer: Is that something that you guys could help me with?
[00:26.39-00:29.77] Agent: Absolutely, yes. What city are you calling from?
[00:30.39-00:31.95] Customer: Well, I'm calling from [LOCATION] [LOCATION].
[00:31.97-00:33.34] Customer: I'm at work currently.
[00:33.47-00:39.49] Customer: I'm located in [LOCATION] [LOCATION], kind of on the borderline of [LOCATION] [LOCATION], that general area.
[00:39.95-00:41.42] Agent: Understood. Not a problem at all.
[00:41.51-00:47.02] Agent: I can certainly take a look at it and come out, do an inspection insp.
[00:47.31-00:52.15] Agent: And then from there we can decide together what the best course in action would be.
[00:52.33-00:54.65] Agent: Okay, Give me just a moment here.
[00:54.68-00:56.22] Agent: Let me take a look at something.
[01:06.28-01:07.89] Agent: Okay, so what about.
[01:17.03-01:18.71] Agent: I can do. M.
[01:18.72-01:23.69] Agent: Sorry, no problem. I can do tomorrow between [TIME] and [TIME].
[01:23.87-01:25.78] Agent: Is that the time you're available?
[01:26.61-01:28.58] Agent: You mean the. In the morning hours?
[01:29.12-01:32.19] Agent: Yes. Then I'll give you a call [DURATION] [DURATION] before arrival.
[01:32.48-01:37.22] Agent: You know what? I work this [DURATION], but I am off on Friday.
[01:38.53-01:41.12] Agent: What time do you get home from work?
[01:41.14-01:41.85] Agent: You don't want to.
[01:41.95-01:44.61] Agent: I don't recommend leaving it that long.
[01:44.78-01:46.38] Agent: Hearing it more and more.
[01:46.67-01:47.68] Agent: I know. I'm a little.
[01:47.78-01:50.35] Agent: I'm very. I'm very concerned about it.
[01:50.37-01:53.97] Agent: Yeah, well, I usually get off at [TIME].
[01:56.31-01:57.28] Agent: If you can get off.
[01:57.31-01:58.94] Agent: I mean, that's the thing.
[01:59.07-02:01.45] Agent: It's troublesome with work hours, you know.
[02:01.83-02:03.44] Agent: No problem. I can be.
[02:03.56-02:09.06] Agent: If your work will allow you to leave maybe [DURATION] [DURATION] early, I can be there at [TIME] and meet you tomorrow at [TIME].
[02:09.35-02:11.29] Customer: Okay. Okay. Maybe that would work then.
[02:11.32-02:13.00] Customer: Yeah. Okay. Yeah. You know what?
[02:13.02-02:19.38] Customer: That sounds fine. And if for whatever reason, I'm running a little late, I'll have someone else meet you there and then I'll be there as soon as I can.
[02:19.44-02:22.84] Customer: Like, you know, I mean, like a family member.
[02:23.15-02:26.37] Customer: Sure. On the outside as well.
[02:27.15-02:32.93] Customer: Okay. Okay. Yeah. And I mean, you know, I can tell you right off the bat, so I've seen the mice.
[02:32.98-02:35.12] Customer: I've seen two of them on my balcony.
[02:35.43-02:37.00] Customer: It's usually at night.
[02:37.19-02:39.06] Customer: And I see where they're coming in the house.
[02:39.12-02:44.35] Customer: There's a hole that wasn't properly, you know, covered with mesh or whatever it is.
[02:44.48-02:47.17] Customer: So I even know where the possible access points are.
[02:47.19-02:49.47] Customer: I. I've seen them go in and out of that hole.
[02:49.81-02:56.62] Customer: And the other thing I would mention, just because I think it is kind of important, is that I live in a condominium complex.
[02:56.72-02:59.53] Customer: And so I'm on the [LOCATION] [LOCATION].
[02:59.59-03:06.80] Customer: And there is no like access up into the ceiling without making a hole in the ceiling.
[03:06.97-03:12.59] Customer: And so I just kind of want you to know that I already realized that it might be a little more complicated than other things to.
[03:12.71-03:13.85] Customer: To inspect.
[03:15.51-03:16.81] Agent: Okay. And are you.
[03:17.68-03:20.86] Agent: Is there a third unit above you or are you the top unit?
[03:20.99-03:22.14] Customer: No, on'the top unit.
[03:22.19-03:23.04] Customer: On the top unit.
[03:23.10-03:25.23] Customer: Yeah. Yeah. And it's something.
[03:25.25-03:28.06] Customer: I mean, I can show you what the situation is when you come out.
[03:28.44-03:30.46] Agent: Sure. No problem. I'll definitely take.
[03:30.55-03:33.24] Agent: Sometimes it does require us cutting into the ceiling.
[03:33.42-03:36.87] Customer: Right, right. I'm prepared for whatever I mean, you know.
[03:37.05-03:39.53] Agent: Sure. And if we have the kind of ceing.
[03:39.68-03:43.59] Agent: Just keep in mind, just full transparency, we don't repair afterwards.
[03:43.66-03:45.12] Agent: That's something you would have ask.
[03:46.25-03:51.15] Agent: But it's only anytime you do drywall repair, about [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT].
[03:51.18-03:52.56] Agent: It's not a whole lot of money.
[03:52.90-03:55.86] Agent: I see. You sometimes have to cut in the wall.
[03:55.96-03:56.97] Agent: And now if we cut.
[03:57.01-03:59.32] Agent: Do you have an attic like a door?
[03:59.41-04:00.03] Customer: No,
[04:01.62-04:03.35] Customer: not really. It's more like a crawl space.
[04:03.38-04:14.49] Customer: It'from my understanding is because I asked someone else about it, a [OCCUPATION] [OCCUPATION], because we have an hoa and they said it's a very kind of a small crawl space with ductwork and things like that that might be up there.
[04:16.58-04:18.08] Agent: Okay, I'll take a look.
[04:19.46-04:24.61] Agent: Okay. Well, then in that case, tomorrow at [TIME], you said?
[04:25.26-04:28.15] Agent: Yes. Let me just get some information from you in just a moment.
[04:28.29-04:29.52] Agent: Of course. Yeah.
[04:38.00-04:39.55] Agent: What's your first and last name?
[04:40.17-04:41.66] Customer: First name is [PERSON_NAME].
[04:41.77-04:44.06] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:45.05-04:53.12] Customer: Last name is [PERSON_NAME] [PERSON_NAME] spelt [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[04:53.26-04:54.19] Customer: [PERSON_NAME] [PERSON_NAME].
[04:55.52-05:00.28] Agent: And just to get that right, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[05:00.46-05:01.19] Agent: Right.
[05:03.56-05:10.11] Customer: Your address. [LOCATION] [LOCATION] [LOCATION] [LOCATION],
[05:11.76-05:18.62] Customer: [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION].
[05:31.38-05:36.48] Agent: And tomorrow we'll do [TIME] [TIME], closer to [TIME] OK.
[05:37.89-05:41.48] Agent: And then lastly, may I get your email address, please?
[05:42.01-05:43.51] Customer: Yes. So it's al
[05:57.69-06:00.94] Agent: perfect. And the phone number you're calling from right now is your cell phone number?
[06:01.12-06:03.45] Customer: Yes. And that's the only number I really have.
[06:03.51-06:06.40] Agent: Yeah, no problem. Just confirming to put it on file.
[06:06.53-06:07.89] Agent: All right, thank you.
[06:07.91-06:09.50] Agent: I see you tomorrow.
[06:09.57-06:11.30] Customer: Yes, thank you. Yes.
[06:11.38-06:12.46] Customer: I just want to ask you.
[06:12.56-06:17.69] Customer: I really don't. I would like to try and avoid harming the mice if there's any way.
[06:17.71-06:21.65] Customer: I mean, I don't know what kind of human ways there are to deal with this kind of problem.
[06:21.71-06:23.68] Customer: I guess maybe it depends on the Situation?
[06:24.63-06:26.00] Agent: It does depend on the situation.
[06:26.07-06:28.50] Agent: But how long has this been going on for?
[06:29.80-06:33.98] Customer: I'd say maybe could be [DURATION] [DURATION], maybe, maybe more.
[06:36.04-06:48.21] Agent: Oay. So typically with mice in general, they do have a gestation period of [DURATION] [DURATION], which means a litter every [DURATION] [DURATION] between each pair ofraass or mice.
[06:48.68-06:52.56] Customer: I see they just populate very quickly.
[06:52.87-07:03.85] Agent: Oay. And although at times there are some humane ways with most of it we can deal with, but some of them do just have to go to the lethal method, unfortunately.
[07:04.58-07:07.32] Customer: And how does is the lethal method like.
[07:07.35-07:11.00] Customer: Kind of like you deal with terminites with gas or how do you go about that?
[07:12.23-07:18.67] Agent: You get snapsraots or some deterrence that we use andide these black boxes.
[07:20.96-07:24.61] Customer: Black boxes? Yes, property.
[07:24.67-07:31.01] Agent: Well, in your case, since you have economy meeting, we probably put it on one on the roof and then one in your balcony, if you have a balcony.
[07:31.03-07:33.03] Customer: Yeah, I think we have a couple of those around.
[07:33.12-07:44.86] Agent: I've seen stuff like that on the ground level, but yeah, typically ho is on a quarterly service, which means every [DURATION] [DURATION] the peual companies will come out every [DURATION] [DURATION] [DURATION] [DURATION].
[07:45.02-07:52.94] Agent: And [TIME] of the time those black boxes are empty after [DURATION] [DURATION] and for [DURATION] [DURATION].
[07:53.11-07:56.60] Agent: Empty. And like I saw, the gestation period is only [DURATION] [DURATION].
[07:56.67-07:58.93] Agent: So we've already had two different sets of litters.
[08:00.90-08:06.73] Agent: And so those black boxes are just, to be honest, not doing what they're supposed to do if you're not being changed out.
[08:07.14-08:08.90] Customer: I see. Okay. Okay.
[08:08.99-08:11.11] Agent: Well then in that case it sounds good.
[08:11.14-08:24.00] Customer: And then if for whatever reason sometimes I work a unpredictable, if I cannot, if I realize during the middle of the day that I'm just not going to be able to make that time at all, like is it possible to call you back and cancel or is there a fee or anything?
[08:24.42-08:26.03] Agent: No, we can always rescheduled too.
[08:26.06-08:27.12] Agent: Just let me know.
[08:30.01-08:32.14] Customer: Okay, Well, I appreciate it.
[08:32.32-08:33.55] Agent: Of course, Not a problem.
[08:33.62-08:35.29] Customer: Than thank you so much.
[08:35.35-08:37.49] Agent: Okay, see you soon.
[08:37.51-08:38.20] Customer: Bye.","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME]. Hi, yes, I'm calling because I have a problem with mice that I've recently discovered. I think they're inside my walls or in my ceiling, and I'm not sure how many, but I just wondered is. Is that something that you guys could help me with? Absolutely, yes. What city are you calling from? Well, I'm calling from [LOCATION] [LOCATION]. I'm at work currently. I'm located in [LOCATION] [LOCATION], kind of on the borderline of [LOCAT","[ORGANIZATION] [ORGANIZATION] [ORGANIZATION], this is [PERSON_NAME]. Hi, yes, I'm calling because I have a problem with mice that I've recently discovered. I think they're inside my walls or in my ceiling, and I'm not sure how many, but I just wondered is. Is that something that you guys could help me with? Absolutely, yes. What city are you calling from? Well, I'm calling from [LOCATION] [LOCATION]. I'm at work currently. I'm located in [LOCATION] [LOCATION], kind of on the borderline of [LOCATION] [LOCATION], that general area. Understood. Not a problem at all. I can certainly take a look at it and come out, do an inspection insp. And then from there we can decide together what the best course in action would be. Okay, Give me just a moment here. Let me take a look at something. Okay, so what about. I can do. M. Sorry, no problem. I can do tomorrow between [TIME] and [TIME]. Is that the time you're available? You mean the. In the morning hours? Yes. Then I'll give you a call [DURATION] [DURATION] before arrival. You know what? I work this [DURATION], but I am off on Friday. What time do you get home from work? You don't want to. I don't recommend leaving it that long. Hearing it more and more. I know. I'm a little. I'm very. I'm very concerned about it. Yeah, well, I usually get off at [TIME]. If you can get off. I mean, that's the thing. It's troublesome with work hours, you know. No problem. I can be. If your work will allow you to leave maybe [DURATION] [DURATION] early, I can be there at [TIME] and meet you tomorrow at [TIME]. Okay. Okay. Maybe that would work then. Yeah. Okay. Yeah. You know what? That sounds fine. And if for whatever reason, I'm running a little late, I'll have someone else meet you there and then I'll be there as soon as I can. Like, you know, I mean, like a family member. Sure. On the outside as well. Okay. Okay. Yeah. And I mean, you know, I can tell you right off the bat, so I've seen the mice. I've seen two of them on my balcony. It's usually at night. And I see where they're coming in the house. There's a hole that wasn't properly, you know, covered with mesh or whatever it is. So I even know where the possible access points are. I. I've seen them go in and out of that hole. And the other thing I would mention, just because I think it is kind of important, is that I live in a condominium complex. And so I'm on the [LOCATION] [LOCATION]. And there is no like access up into the ceiling without making a hole in the ceiling. And so I just kind of want you to know that I already realized that it might be a little more complicated than other things to. To inspect. Okay. And are you. Is there a third unit above you or are you the top unit? No, on'the top unit. On the top unit. Yeah. Yeah. And it's something. I mean, I can show you what the situation is when you come out. Sure. No problem. I'll definitely take. Sometimes it does require us cutting into the ceiling. Right, right. I'm prepared for whatever I mean, you know. Sure. And if we have the kind of ceing. Just keep in mind, just full transparency, we don't repair afterwards. That's something you would have ask. But it's only anytime you do drywall repair, about [MONEY_AMOUNT] [MONEY_AMOUNT] [MONEY_AMOUNT]. It's not a whole lot of money. I see. You sometimes have to cut in the wall. And now if we cut. Do you have an attic like a door? No, not really. It's more like a crawl space. It'from my understanding is because I asked someone else about it, a [OCCUPATION] [OCCUPATION], because we have an hoa and they said it's a very kind of a small crawl space with ductwork and things like that that might be up there. Okay, I'll take a look. Okay. Well, then in that case, tomorrow at [TIME], you said? Yes. Let me just get some information from you in just a moment. Of course. Yeah. What's your first and last name? First name is [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Last name is [PERSON_NAME] [PERSON_NAME] spelt [PERSON_NAME], [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME], [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. And just to get that right, [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Right. Your address. [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION] [LOCATION]. And tomorrow we'll do [TIME] [TIME], closer to [TIME] OK. And then lastly, may I get your email address, please? Yes. So it's al perfect. And the phone number you're calling from right now is your cell phone number? Yes. And that's the only number I really have. Yeah, no problem. Just confirming to put it on file. All right, thank you. I see you tomorrow. Yes, thank you. Yes. I just want to ask you. I really don't. I would like to try and avoid harming the mice if there's any way. I mean, I don't know what kind of human ways there are to deal with this kind of problem. I guess maybe it depends on the Situation? It does depend on the situation. But how long has this been going on for? I'd say maybe could be [DURATION] [DURATION], maybe, maybe more. Oay. So typically with mice in general, they do have a gestation period of [DURATION] [DURATION], which means a litter every [DURATION] [DURATION] between each pair ofraass or mice. I see they just populate very quickly. Oay. And although at times there are some humane ways with most of it we can deal with, but some of them do just have to go to the lethal method, unfortunately. And how does is the lethal method like. Kind of like you deal with terminites with gas or how do you go about that? You get snapsraots or some deterrence that we use andide these black boxes. Black boxes? Yes, property. Well, in your case, since you have economy meeting, we probably put it on one on the roof and then one in your balcony, if you have a balcony. Yeah, I think we have a couple of those around. I've seen stuff like that on the ground level, but yeah, typically ho is on a quarterly service, which means every [DURATION] [DURATION] the peual companies will come out every [DURATION] [DURATION] [DURATION] [DURATION]. And [TIME] of the time those black boxes are empty after [DURATION] [DURATION] and for [DURATION] [DURATION]. Empty. And like I saw, the gestation period is only [DURATION] [DURATION]. So we've already had two different sets of litters. And so those black boxes are just, to be honest, not doing what they're supposed to do if you're not being changed out. I see. Okay. Okay. Well then in that case it sounds good. And then if for whatever reason sometimes I work a unpredictable, if I cannot, if I realize during the middle of the day that I'm just not going to be able to make that time at all, like is it possible to call you back and cancel or is there a fee or anything? No, we can always rescheduled too. Just let me know. Okay, Well, I appreciate it. Of course, Not a problem. Than thank you so much. Okay, see you soon. Bye."
247,153,10,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/10_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom_or_business_service,outbound_or_unknown,low,Business-name-style filename in a combined source zip; no row-level source metadata was provided.,0.89800996,0.8980099732405673,1680.0,3737,3737,2.2244047619047618,272,12,"[DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.861,337,218,118,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.18-00:06.63] Agent: Hello? Yes, hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:06.70-00:07.55] Agent: How you.
[00:09.26-00:13.86] Agent: Yes, thisco regarding your phone line and intet services.
[00:14.04-00:27.61] Agent: May I speak with the person rightide outside and what would [ORGANIZATION] please at the recent reaching out to let you know recently installed new line at this vacation and due to that winning some promotion and discount.
[00:27.78-00:33.05] Agent: So it might help you to drop down your bill and provide you five times mo services.
[00:33.59-00:35.85] Agent: So may I know how many phone line using.
[00:35.88-00:38.81] Customer: Right now I only have
[00:41.35-00:44.96] Agent: how many phone line for what you're talking about the phone?
[00:45.02-00:48.53] Agent: The cell phone or house phone or which phone?
[00:48.72-00:50.02] Customer: The landlines.
[00:51.31-00:56.51] Customer: The landline. We only have one landline which connect to our cell phone.
[00:57.69-01:01.15] Customer: We have one line includes cell phone.
[01:01.77-01:07.39] Customer: Sorry, not cell phone, home phone, computer and tv.
[01:07.72-01:10.03] Agent: Okay, and how many TVS do you have?
[01:10.84-01:14.05] Customer: I have two. Two TVS and ma.
[01:14.08-01:16.91] Agent: Are you getting the basic channels or the premium ones?
[01:18.69-01:22.56] Customer: No isb, no show time, just the basic.
[01:22.86-01:26.59] Agent: Okay. And you got the SD box with the tv, right?
[01:27.42-01:28.97] Customer: Yes. The cable box?
[01:29.09-01:30.50] Customer: Yes, the cable box.
[01:30.58-01:32.37] Customer: I have two cable box.
[01:32.55-01:34.19] Customer: One is the DVR.
[01:36.73-01:39.22] Agent: You got one DVR or two DVRs?
[01:39.40-01:45.67] Customer: One, one DVR. Okay, so you're also recording a channel, right?
[01:46.09-01:51.33] Agent: Yes.AppleJay, i know. Like what's the total bill paying right now?
[01:51.50-01:53.80] Agent: So I can provide you the promotion pricing.
[01:54.73-01:56.72] Customer: What's your price you will give?
[01:57.25-01:58.86] Agent: You're calling from [ORGANIZATION].
[01:58.92-02:00.47] Customer: What part is [ORGANIZATION]?
[02:00.78-02:28.34] Agent: Okay, so right now like in the promotional pricing we are offering one fullone line Internet and if you go with the basic TV plus the HD box, two SD box and one DVR the total bill for phone line, Internet and two TVs with the DVR your total bill will be $[MONEY_AMOUNT] per [DURATION].
[02:30.44-02:34.71] Agent: Okay, so how much are you'paying right now for the services?
[02:35.09-02:37.06] Customer: Well, I have the,
[02:38.31-02:44.56] Agent: the ZTV package. Oh, you're also like getting extra channels, right?
[02:44.94-02:50.78] Customer: Yeah, the ZTV is the [NATIONALITY] packagetv.
[02:50.87-02:53.84] Agent: Okay. And any other channels?
[02:54.59-02:58.82] Customer: No, no, no. Ok, okay, let me add that.
[02:58.92-03:06.74] Agent: So if we add the channels it will bely [MONEY_AMOUNT] per [DURATION].
[03:06.90-03:10.96] Agent: If you got extra, you want extra channels like the [NATIONALITY] channels.
[03:12.66-03:16.82] Agent: Okay, so like how much you re paying right now for all of the.
[03:16.88-03:18.91] Customer: Well, I'm paying more for it.
[03:20.09-03:22.47] Agent: And like what provide are you using right now?
[03:23.57-03:26.66] Agent: Say it again. What provider are using right now?
[03:26.68-03:29.44] Agent: Like are you using [ORGANIZATION] at and T or.
[03:30.41-03:33.78] Customer: I'm in [ORGANIZATION] using [ORGANIZATION] right now.
[03:33.81-03:42.75] Agent: Right, right. The reason you'be paying a higher bill because right now you'll be using these services for like More than [DURATION] [DURATION], right?
[03:43.84-03:50.32] Customer: Yes. Oay. So you'll be using the services in the old pricing and in the old policy.
[03:50.49-03:53.27] Agent: So in the old policy your price go up every year.
[03:53.44-03:59.72] Agent: But like in the new pricing, I can provide you the same like services, like much better services.
[03:59.91-04:04.84] Agent: This will be like [MONEY_AMOUNT], three equipment and like 5G equipment.
[04:04.99-04:10.04] Agent: And this price, $[MONEY_AMOUNT] will be locked in for [DURATION] [DURATION].
[04:10.23-04:20.52] Agent: And after [DURATION] [DURATION], if you don't add up anything to your services, this price will remain same as it is [MONEY_AMOUNT].
[04:20.59-04:21.73] Agent: It won't go up.
[04:22.31-04:24.08] Customer: Even go up n time?
[04:24.79-04:26.13] Agent: Yeah, it won't go up.
[04:26.26-04:30.78] Agent: If you don't like change or any change services or add up anything.
[04:30.88-04:32.52] Agent: This price will remain same.
[04:36.26-04:37.08] Customer: Okay.
[04:38.58-04:43.05] Customer: And if I do it with you, then what will become all my boxes?
[04:44.87-04:46.93] Customer: What will be done with the boxes?
[04:47.23-04:50.52] Agent: The cable box all stay is the same.
[04:51.39-04:53.74] Agent: You'll be getting the new boxes.
[04:55.27-04:57.13] Customer: I will have new boxes?
[04:57.48-05:06.62] Agent: Yeah. If for the recorded line, can I from the location so I can check like if we have like the freeation available in this location.
[05:10.36-05:13.25] Customer: I'm not sure about what you're telling me.
[05:14.60-05:15.63] Agent: Let me tell you the process.
[05:15.69-05:19.62] Customer: I love to switch to you because I love the discount.
[05:22.76-05:25.13] Agent: So right now you're using a residential account, right?
[05:25.19-05:31.85] Agent: That [ORGANIZATION]? Yes. Okay, so right now there are some promotions you go for.
[05:31.99-05:35.29] Agent: There are three type of accounts from [ORGANIZATION].
[05:35.44-05:39.46] Agent: One is a residential home account that you're currently using.
[05:39.61-05:45.68] Agent: The other one is the business account and the third one is the small office home office account.
[05:45.75-05:50.57] Agent: Like people that are working from homeay.
[05:50.95-06:02.56] Agent: So like we are providing the residential customers to the small office home office account because a lot of customers are paying higher bill because of the old policies and old pricing.
[06:02.74-06:08.25] Agent: So we can provide you the promotions by providing you a new small office home office account.
[06:08.80-06:11.89] Agent: So that's reason reaching out all the customers in this locasion.
[06:13.30-06:18.51] Customer: But like you tell me all my channels or whatever I have will be the same.
[06:19.94-06:31.51] Agent: Yeah, if you just ma hold for a [DURATION], I can get my [OCCUPATION] [OCCUPATION], he will explain you all about the channels that you can tell him about the channels and he will get all that to you.
[06:31.54-06:35.63] Agent: Okay. Okay. This who line.
[07:45.75-07:46.82] IVR/System: Thank you for holding.
[07:46.91-07:49.14] Agent: This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION].
[07:49.19-07:50.45] Agent: How are you doing today?
[07:51.12-08:04.21] Agent: Good, good. You were just speaking with one of my [OCCUPATION] in regards to phline and Internet services and he mentioned to me that right now you guys are using one landline Internet, two DVRs.
[08:04.92-08:08.05] Customer: No one DVR. You have one DVR.
[08:08.08-08:09.38] Customer: But two screens, right?
[08:11.31-08:18.18] Customer: I got. Yes, I have two TV and I have two boxes.
[08:18.27-08:23.62] Agent: Cable box. Okay. But one cable BO is a DVR.
[08:24.61-08:27.46] Agent: Okay. And the other one is a regular box.
[08:27.88-08:32.47] Agent: Okay. And he also mentioned that you're looking to get the ztv.
[08:33.40-08:37.81] Customer: I have that package with my company with [ORGANIZATION].
[08:37.99-08:39.04] Agent: Okay, totally call that.
[08:39.06-08:40.38] Agent: So you have the [NATIONALITY] view, right?
[08:40.45-08:43.13] Agent: Like in which there are many [NATIONALITY] channels, [NATIONALITY] channels.
[08:43.19-08:47.68] Agent: Yes. Okay, so'atv package.
[08:47.86-08:49.68] Agent: Yes, totally got that, ma'am.
[08:49.78-09:08.72] Agent: So right now at this location I can offer you the 600 megabyte per [DURATION] Internet with Wii Hotspot, one landline basic package for the TV with two cable boxes, one DVR box and the ZTV.
[09:08.75-09:10.60] Agent: And all that has included channels.
[09:10.75-09:15.82] Agent: And your monthly bill is going to be $[MONEY_AMOUNT] per [DURATION] for all the services.
[09:17.39-09:21.34] Agent: No contract, no upfront charges and the price locked out for the next [DURATION] [DURATION].
[09:22.88-09:24.77] Agent: And after [DURATION] [DURATION].
[09:25.39-09:32.49] Agent: After [DURATION] [DURATION], if you're not upgrading the Internet speed or adding any new service to your account, your bill will not be going on because it's not a contract.
[09:32.52-09:34.34] Agent: It's totally a [DURATION] to [DURATION] service.
[09:40.72-09:45.41] Agent: And what channel does your the [ORGANIZATION] start with?
[09:46.75-09:50.25] Agent: You have the channel one, you have the all your other channels.
[09:50.89-09:58.43] Agent: ###es, we have all the basic channels which include [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], all that.
[10:00.05-10:05.67] Agent: Okay. Okay. And plus you have the [NATIONALITY] view separated included in that.
[10:09.01-10:14.96] Agent: Okay. And that's the cheapest, yes, the cheapest plan for the Internet,
[10:16.89-10:23.27] Agent: for the tv. Because we have our Internet have own box
[10:25.29-10:30.32] Agent: like the Internet. There's another box besides the Internet box, right?
[10:30.70-10:33.53] Customer: Yes. Is the wire or something?
[10:33.70-10:35.84] Customer: Yes, the WI fi is included in this.
[10:36.65-10:39.32] Agent: And then our phone have its own box.
[10:39.77-10:40.51] Customer: Yes.
[10:42.88-10:46.00] Customer: So what will happen to all my boxes I have?
[10:46.18-10:51.70] Agent: Okay, so ma'am, first of all, as you an existing customer [ORGANIZATION] and you're paying the higher bills.
[10:52.08-10:59.47] Agent: So right now the existing [ORGANIZATION] account that you have that is signed up with the old [ORGANIZATION] policies and under that your bill goes higher every year.
[10:59.57-11:03.21] Agent: It's a non promotional account, so directly I can apply no promotions to it.
[11:03.32-11:16.64] Agent: But on the other hand, if you go with the new Internet account of one line Internet TV service, when the [OCCUPATION] will be giving you a visit, they will not be disconnecting the existing line, it will be remaining as it is.
[11:16.67-11:21.66] Agent: They'be replacing the existing boxes, but they will not be disconnecting that line.
[11:21.76-11:23.75] Agent: They'll be installing a new line for you separately.
[11:23.81-11:29.68] Agent: Like once they come, they'replace the Internet modem, provide you with the new Internet Modem, replace the two boxes.
[11:29.87-11:38.84] Agent: And once that's done, I'll just move [EMAIL_ADDRESS] [EMAIL_ADDRESS] from your old Internet account to the new one from the back end to make sure you guys are not facing any service downtime.
[11:39.01-11:45.46] Agent: And once that's done, we are just going to cancel old Internet account and your monthly bill will be $[MONEY_AMOUNT] per [DURATION].
[11:45.56-11:49.39] Agent: This way, you're receiving the latest equipment from [ORGANIZATION] site free of cost.
[11:53.38-11:57.32] Customer: And what about the phone numbers and everything?
[11:57.77-12:07.13] Agent: Like, once the [OCCUPATION] come and install the new number for you separately, then I'll just move the numbers from your old Internet account to the new one from the back end.
[12:07.29-12:09.39] Agent: And after that, we are going to cancel the old account.
[12:09.42-12:13.39] Agent: Till then, that number will be remaining as it is without any disruption.
[12:14.70-12:17.27] Customer: So then my home phone number will change?
[12:18.01-12:25.65] Agent: No, like I'll be moving the same phone number that you have right now over from your old Internet account to the new one.
[12:25.71-12:28.69] Agent: There's going to be a new installation for a new account separately.
[12:28.87-12:33.48] Agent: After that, I'm just going to move [EMAIL_ADDRESS] [EMAIL_ADDRESS] from one account to another from the backend.
[12:35.33-12:44.23] Agent: Okay. Okay. This way you will not be facing any service downtime and will be receiving the latest equipment from [ORGANIZATION] site free of cost.
[12:47.04-12:52.18] Customer: But I just want to know if my home line phone number I have will change.
[12:52.37-12:53.98] Agent: No, it will be the same number.
[12:54.05-12:56.17] Agent: Will have the same phone number.
[12:56.31-13:00.30] Agent: Yes, the same number from one account to another to another.
[13:00.38-13:02.09] Agent: O. Okay, got you now.
[13:02.22-13:02.97] Agent: Okay.
[13:08.38-13:09.64] Customer: As you said,
[13:14.38-13:16.74] Customer: so nothing different will be my.
[13:16.88-13:18.51] Customer: Everything will be the same.
[13:18.69-13:27.25] Agent: Yes, except for the Internet, it will be like right now you must be using the 300 megabytes because you're using the ordinary residential account.
[13:27.38-13:30.33] Agent: So it will be going up to 600 megabytes per [DURATION].
[13:32.13-13:33.79] Agent: So you have more speed.
[13:34.25-13:39.27] Agent: Yes, more speed. And we have the 10 megabytes per [DURATION] also available at this location.
[13:40.29-13:44.32] Customer: But my location, where I live, we live in a Qu building.
[13:45.13-13:46.96] Agent: Yeah, like that's not a problem.
[13:48.86-13:50.88] Customer: Okay. Okay.
[13:54.70-14:05.60] Agent: Right now, just to confirm, the address that I have, that is going to be [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION].
[14:06.53-14:08.15] Customer: It's an apartment.
[14:09.74-14:14.15] Agent: Okay. And just to confirm, the apartment number is a [LOCATION].
[14:14.77-14:17.39] Agent: Yes. Okay, totally got that.
[14:18.22-14:22.62] Agent: So, ma'am, right now, $[MONEY_AMOUNT] per [DURATION] for the services.
[14:22.68-14:23.72] Agent: That sounds good to you, right?
[14:23.77-14:26.00] Agent: That included tax and everything.
[14:26.75-14:28.73] Agent: Taxes are like 5 to 7%.
[14:28.90-14:31.44] Agent: So with taxes, your bill will be searing.
[14:31.51-14:33.68] Agent: [MONEY_AMOUNT] max, not above that.
[14:35.35-14:42.64] Agent: Okay. Okay. This is going to Be the service charge fixed and locked out of $[MONEY_AMOUNT].
[14:44.30-14:47.37] Customer: Okay. And you promise it will not go up?
[14:47.46-14:50.49] Customer: Never. O you always have my callback number.
[14:50.90-14:54.53] Customer: If it ever goes up, feel free to reach me back at my callback number.
[14:54.66-14:56.08] Agent: I'll be more than happy to assist you.
[14:56.11-15:03.08] Agent: But it'not be going up because those were with the old [ORGANIZATION] policies and under that customer bills goes higher every year.
[15:03.23-15:07.04] Agent: Like you must be using your services for more than at least [DURATION] [DURATION] [DURATION] [DURATION] right now, correct?
[15:08.07-15:11.37] Customer: Yes, I have [ORGANIZATION] for a long year.
[15:11.42-15:14.64] Agent: So we were in cable and from [ORGANIZATION] [ORGANIZATION] turned to [ORGANIZATION].
[15:14.99-15:19.66] Agent: So we changed all our policies in [DATE_INTERVAL], right after the [EVENT].
[15:19.75-15:28.14] Agent: And now we are the latest policies and if a customer is not upating his Internet speed or adding in new service to their account, their bill will not be going up.
[15:28.17-15:29.75] Agent: It will be fixed and loggedd out.
[15:33.25-15:38.90] Customer: Okay. Okay. I take your word because I didn't speak to my [MARITAL_STATUS] and tell him y yet.
[15:41.76-15:46.57] Agent: Like like the existing account that you have for now, it will be remaining as it is.
[15:46.61-15:53.84] Agent: We are not doing anything to that account when the [OCCUPATION] will be coming because you guys are not losing that account right now.
[15:54.00-15:57.38] Agent: They'll be coming and installing a new account for you separately
[15:58.67-16:01.01] Agent: without disconnecting the existing line.
[16:01.20-16:05.93] Customer: Just to make sure that I can move the same number from old account to the new account without any interruptions.
[16:07.12-16:12.43] Agent: Okay. Okay. So ma'am, right now, just for the order procedure, I'll being three things from your site.
[16:12.53-16:17.24] Agent: I need a point of contact like a first and last name, email address and a cell phone number.
[16:17.40-16:21.18] Agent: So for the point of contact, like the first and last name whose name you want me to use?
[16:23.04-16:24.02] Customer: [PERSON_NAME].
[16:26.49-16:28.99] Agent: Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[16:30.92-16:33.73] Agent: [PERSON_NAME] [PERSON_NAME]. Yes. Okay.
[16:33.79-16:35.50] Agent: And can I get the last name, please?
[16:35.69-16:37.11] Customer: That's the last name.
[16:37.92-16:39.30] Agent: Can I get the first name?
[16:39.85-16:41.14] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[16:43.11-16:45.80] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[16:47.71-16:59.45] Agent: Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[17:01.54-17:02.98] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:03.04-17:04.48] Agent: Okay, totally got that.
[17:05.11-17:11.38] Agent: Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:11.88-17:13.65] Customer: No, you got it wrong.
[17:14.47-17:24.30] Customer: The first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:25.04-17:30.66] Customer: Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:30.83-17:37.97] Customer: Yes. Okay, and the last name is going to be [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:38.32-17:44.34] Agent: Yes. Okay, and can I get an email address where I can send you all the details in the written form
[17:47.04-17:48.10] Customer: is [EMAIL_ADDRESS]
[17:49.91-17:50.97] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[17:52.60-17:56.13] Customer: [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS] can repeat that.
[17:57.84-18:05.28] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[18:10.65-18:14.48] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] oay so it's [EMAIL_ADDRESS].
[18:14.65-18:19.93] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] right.
[18:20.10-18:24.47] Agent: Okay. And can I get a cellphone number where the [OCCUPATION] can give you a head up before they arrive?
[18:25.38-18:31.10] Customer: [PHONE_NUMBER].
[18:33.76-18:39.49] Customer: Okay, so it's [PHONE_NUMBER].
[18:40.39-18:43.30] Agent: Yes. Okay, I totally got that.
[18:44.23-18:58.02] Agent: And ma'am, right now as you guys are using an ordinary residential account, so in order to get the discounts approved and to make sure you guys are getting the best services possible, I'll be signing you up for a small office home office [OCCUPATION] account.
[18:58.09-19:03.63] Agent: Basically what happened that during the [EVENT] many of the customers were running their businesses from home.
[19:03.76-19:06.70] Agent: So this brought the need for higher Internet speeds.
[19:07.48-19:15.03] Agent: [ORGANIZATION] and all the Internet providers came up with the type of account that still had adequate amount of services but was still cheap in pricings.
[19:15.16-19:18.65] Agent: It was called a small office home office [OCCUPATION] business account.
[19:18.79-19:21.94] Agent: So for that you want me to put the billings under your name.
[19:29.31-19:31.85] Customer: Why my name? I give you a name there?
[19:32.42-19:36.44] Agent: Yeah, like that is going to be the point of contact for this account.
[19:36.83-19:40.01] Agent: Like when the [ORGANIZATION] will call, they will ask for this person.
[19:40.46-19:42.62] Customer: Like what do you want me to put on the billings?
[19:42.70-19:48.04] Agent: Like the billings name, the billing name is gonna be the same name because his name is on the.
[19:48.11-19:51.97] Agent: That name is on the [ORGANIZATION] account.
[19:54.36-19:55.58] Agent: Okay, so
[19:56.91-19:58.21] Customer: can I put it under
[19:59.84-20:03.31] Customer: my bill will come to my house with that address.
[20:03.37-20:05.13] Customer: That's name. That address?
[20:05.63-20:09.43] Customer: Yes, like that. Yes, that address and like.
[20:09.56-20:10.84] Customer: Yes, for the billings.
[20:10.95-20:11.84] Customer: Just for the billings.
[20:11.90-20:14.45] Customer: Can I put it under his first name and Inc.
[20:14.91-20:17.17] Customer: As a small office home office account.
[20:20.27-20:22.53] Customer: There's something else you'talking about?
[20:23.27-20:27.77] Agent: No, like for the billings as this is a small office home office account.
[20:27.90-20:31.51] Customer: So can I put it under his first name and Inc.
[20:31.66-20:34.57] Customer: Is that okay. Inc.
[20:36.62-20:38.53] Customer: What the purpose of the inc.
[20:38.87-20:41.79] Agent: Because it's a small office home office [OCCUPATION] account.
[20:41.93-20:48.86] Agent: So for that purpose because we don't have an office space, so we just a regular home workout.
[20:49.00-20:50.63] Customer: Y I know that.
[20:51.21-20:57.27] Agent: Okay. As I told you because during the [EVENT] many of the customers were running their businesses from homes.
[20:57.34-21:04.24] Agent: [ORGANIZATION] came up with us account that was specifically for [ORGANIZATION] [ORGANIZATION] and it was a [OCCUPATION] account.
[21:04.37-21:10.15] Agent: So like even if your like [MARITAL_STATUS] works from home so you can still use this account?
[21:10.67-21:14.47] Customer: No, we [OCCUPATION]. My [MARITAL_STATUS] [OCCUPATION].
[21:14.53-21:19.24] Customer: So we don't. Like this is just the business in the home.
[21:19.38-21:21.59] Customer: Yes, like this is just for the billings, nothing else.
[21:21.69-21:23.04] Customer: There's no extra Cost for this.
[21:23.08-21:24.08] Customer: Okay. Just for the billings.
[21:24.12-21:25.45] Agent: It's just an account type.
[21:27.39-21:30.72] Customer: Okay, I just say that please don't tell me nothing.
[21:30.78-21:32.81] Customer: L. When they come with something different.
[21:32.88-21:34.69] Customer: Please. No, no, no.
[21:36.51-21:38.07] Customer: I'm sorry to tell you that.
[21:38.11-21:40.33] Customer: But don't trick me with nothing when they.
[21:40.42-21:41.48] Customer: When I got my.
[21:41.59-21:46.92] Customer: When I change from this [ORGANIZATION] to your [ORGANIZATION] is a different story.
[21:47.42-21:49.48] Customer: No, no, it's not like.
[21:50.18-21:52.16] Customer: Don't trick me with nothing.
[21:52.46-21:54.22] Agent: Sure, sure, ma'am. Like that.
[21:54.27-21:57.56] Agent: When the [OCCUPATION] will be coming, you can even verify with them.
[21:57.59-22:00.16] Agent: They'll be wearing their [ORGANIZATION] ID badges.
[22:00.35-22:01.56] Agent: Everything is through [ORGANIZATION].
[22:01.59-22:02.93] Agent: Your billings will be through [ORGANIZATION].
[22:02.98-22:04.02] Agent: Each and everything is.
[22:04.13-22:05.45] Agent: Will be through [ORGANIZATION].
[22:06.32-22:22.13] Agent: Okay. Okay. The main difference between an ordinary residential account and a small office home office account is that on the residential account, the highest Internet speed that a customer can get is 300 megaby per [DURATION].
[22:22.47-22:30.73] Agent: If we move over to a small office home office account, the basic Internet plan starts from 300mb and goes up to 1000mb.
[22:31.20-22:32.44] Agent: The only difference is this.
[22:32.48-22:33.41] Agent: There's no extra cost.
[22:33.47-22:34.14] Agent: Nothing.
[22:40.92-22:48.97] Customer: Okay? Okay. Yeah, because I don't know and I don't want to use to trick me with nothing.
[22:49.03-22:52.21] Customer: Because you know a lot of scam like that going around, right?
[22:52.27-22:55.88] Agent: Yes, yes. But that's why we don't need any of your personal information.
[22:56.05-22:58.22] Agent: You will not be paying anything upfront.
[22:59.47-23:05.69] Agent: Like once the services will be getting installed, you will be used the services for the first [DURATION] [DURATION].
[23:05.80-23:07.95] Agent: After that you will receive your first monthly bill.
[23:08.04-23:11.47] Agent: You will not be paying anything for the installation, anything for the equipment.
[23:11.57-23:13.62] Agent: It will all be covered from [ORGANIZATION] side.
[23:14.60-23:21.16] Customer: Okay? Ye. Well, I know the regular [ORGANIZATION] we have right now we don't pay nothing for.
[23:21.22-23:22.69] Agent: They give you the boxes.
[23:24.70-23:27.48] Agent: Yes. Like boxes are from [ORGANIZATION] side.
[23:27.51-23:32.68] Agent: Okay. So right now you have a pen and paper with you right now.
[23:35.35-23:37.40] Customer: One [DURATION]. Sure.
[23:39.35-23:42.29] Customer: And what's the appointment you take it giving me?
[23:43.38-23:48.93] Agent: Like once I. This call will go for quality assurance as this is recorded line.
[23:49.02-23:58.02] Agent: And once. Once it get approved, then I'll call you back and I'll provide you with a reference number, job order number and the exact installation date and time for your order.
[23:58.13-24:01.46] Agent: Do you have any specific date and times in mind that I can select for?
[24:02.05-24:06.11] Customer: No, you tell me then I will tell if it's okay for me first.
[24:06.85-24:11.96] Agent: Okay. So once I get the details approved, I'll then give you a call back and'schedule that for you.
[24:11.98-24:18.01] Agent: Okay? Okay. Okay. And ma'am, right now you have a pen and paper with you right now, correct?
[24:18.16-24:22.68] Customer: Yes. Please note down my Callack number in case you need to reach me back.
[24:23.07-24:35.90] Customer: It's going to be [PHONE_NUMBER] and my name is [PERSON_NAME] [PERSON_NAME].
[24:36.03-24:39.33] Customer: Whenever you call, you can ask for me and I'll be there to assist you.
[24:39.38-24:47.40] Customer: Okay? [PHONE_NUMBER]. Yes, that's correct.
[24:47.70-24:54.12] Agent: And your name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[24:54.93-24:59.88] Agent: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:00.21-25:03.43] Agent: No. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:03.78-25:06.39] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:07.62-25:10.19] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[25:11.58-25:15.39] Agent: [PERSON_NAME] [PERSON_NAME]. Yes.
[25:16.74-25:18.42] Agent: What's your other name please?
[25:18.60-25:24.96] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:27.07-25:29.05] Agent: Okay. Okay.
[25:32.83-25:35.88] Agent: Okay. So, ma'am, I'ure from my side.
[25:36.03-25:51.89] Agent: The services that I've selected is one landline Internet, one DVR box and one cable box and the [ORGANIZATION] [ORGANIZATION] view with GTV and all that as included channels under combined monthly bill of $[MONEY_AMOUNT] per [DURATION].
[25:52.03-25:55.94] Agent: Okay? Okay. Okay. [OCCUPATION] will be coming.
[25:56.00-25:56.86] Agent: They will be installed.
[25:56.89-26:00.35] Agent: They'be replacing the Internet modem, They'be replacing the TV boxes.
[26:00.46-26:03.25] Agent: But tell them do not disconnect the existing line.
[26:03.39-26:05.43] Agent: Install the new line separately.
[26:05.86-26:11.26] Agent: After that I'm just going to move the numbers from your old Internet account to the new one from the backend.
[26:11.32-26:18.44] Agent: Once the installation is done, just give me a callback at the same number so I can move the numbers from your old int account to the new one from the back end.
[26:18.48-26:20.37] Agent: And then we are going to cancel the old account.
[26:20.47-26:24.00] Agent: Okay? Okay. Well, you have to tell them all of that.
[26:24.06-26:27.79] Customer: I don't think I remember all those things to tell them.
[26:28.33-26:30.32] Customer: Like when they will be here.
[26:30.50-26:32.72] Customer: When they be here, I go tell them to call you.
[26:32.77-26:34.89] Customer: Only you explain to them, right?
[26:34.95-26:41.76] Agent: Sure, sure. When they're there for the installation, just call back on the same number and ask for me and I can explain everything to them.
[26:41.78-26:46.38] Customer: Okay? Yeah, because I can do all that extra I will not remember.
[26:46.52-26:48.12] Agent: Sure, no worries, no worries.
[26:48.31-26:52.59] Agent: Like [DURATION] [DURATION] before the installation, I'll be giving you a call back as well further inform.
[26:52.74-26:56.58] Agent: Okay? Okay. Okay. So ma'am, I'm all good to go from my side.
[26:56.60-26:58.81] Agent: Do you have any further questions before I let you go?
[26:59.98-27:02.95] Customer: No, I trust you and I heard what you said.
[27:03.13-27:04.94] Customer: My [MARITAL_STATUS] is not home right now.
[27:04.98-27:07.12] Customer: When he come home, I will let him know.
[27:07.74-27:10.85] Agent: Sure. Like you said, you'ren to call me back.
[27:11.82-27:16.90] Agent: Yes, I'm going to call you back most probably tomorrow because my shift is about to end.
[27:17.04-27:22.15] Agent: So most likely call you tomorrow and provide you with the details for your order.
[27:22.49-27:28.95] Agent: Okay. Because we [OCCUPATION] and we were glad to get the discount even more cheaper than that even it will be good.
[27:30.21-27:34.59] Agent: Yes, like but this is still a good rate as it will be fixed and locked out for you.
[27:34.78-27:35.67] Customer: Okay.
[27:38.47-27:39.98] Agent: Thank you for placing out the order.
[27:40.07-27:42.21] Agent: You have any further questions before I let you go?
[27:42.56-27:44.88] Customer: No, thank you. Thank you ma'am.
[27:44.91-27:46.00] Agent: Thank you for placing out the other.
[27:46.02-27:47.09] Agent: Have a great day and take care of.
[27:47.16-27:50.59] Customer: Okay? I trust Su [PERSON_NAME] and hope everything goes good.
[27:50.73-27:51.85] Customer: Sure everything will go well.
[27:51.88-27:53.15] Customer: Ma, don't be wor.
[27:53.32-27:55.04] Agent: Take care. Bye. Good bye.","Hello? Yes, hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How you. Yes, thisco regarding your phone line and intet services. May I speak with the person rightide outside and what would [ORGANIZATION] please at the recent reaching out to let you know recently installed new line at this vacation and due to that winning some promotion and discount. So it might help you to drop down your bill and provide you five times mo services. So may I know how many phone line using. Right now I only h","Hello? Yes, hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How you. Yes, thisco regarding your phone line and intet services. May I speak with the person rightide outside and what would [ORGANIZATION] please at the recent reaching out to let you know recently installed new line at this vacation and due to that winning some promotion and discount. So it might help you to drop down your bill and provide you five times mo services. So may I know how many phone line using. Right now I only have how many phone line for what you're talking about the phone? The cell phone or house phone or which phone? The landlines. The landline. We only have one landline which connect to our cell phone. We have one line includes cell phone. Sorry, not cell phone, home phone, computer and tv. Okay, and how many TVS do you have? I have two. Two TVS and ma. Are you getting the basic channels or the premium ones? No isb, no show time, just the basic. Okay. And you got the SD box with the tv, right? Yes. The cable box? Yes, the cable box. I have two cable box. One is the DVR. You got one DVR or two DVRs? One, one DVR. Okay, so you're also recording a channel, right? Yes.AppleJay, i know. Like what's the total bill paying right now? So I can provide you the promotion pricing. What's your price you will give? You're calling from [ORGANIZATION]. What part is [ORGANIZATION]? Okay, so right now like in the promotional pricing we are offering one fullone line Internet and if you go with the basic TV plus the HD box, two SD box and one DVR the total bill for phone line, Internet and two TVs with the DVR your total bill will be $[MONEY_AMOUNT] per [DURATION]. Okay, so how much are you'paying right now for the services? Well, I have the, the ZTV package. Oh, you're also like getting extra channels, right? Yeah, the ZTV is the [NATIONALITY] packagetv. Okay. And any other channels? No, no, no. Ok, okay, let me add that. So if we add the channels it will bely [MONEY_AMOUNT] per [DURATION]. If you got extra, you want extra channels like the [NATIONALITY] channels. Okay, so like how much you re paying right now for all of the. Well, I'm paying more for it. And like what provide are you using right now? Say it again. What provider are using right now? Like are you using [ORGANIZATION] at and T or. I'm in [ORGANIZATION] using [ORGANIZATION] right now. Right, right. The reason you'be paying a higher bill because right now you'll be using these services for like More than [DURATION] [DURATION], right? Yes. Oay. So you'll be using the services in the old pricing and in the old policy. So in the old policy your price go up every year. But like in the new pricing, I can provide you the same like services, like much better services. This will be like [MONEY_AMOUNT], three equipment and like 5G equipment. And this price, $[MONEY_AMOUNT] will be locked in for [DURATION] [DURATION]. And after [DURATION] [DURATION], if you don't add up anything to your services, this price will remain same as it is [MONEY_AMOUNT]. It won't go up. Even go up n time? Yeah, it won't go up. If you don't like change or any change services or add up anything. This price will remain same. Okay. And if I do it with you, then what will become all my boxes? What will be done with the boxes? The cable box all stay is the same. You'll be getting the new boxes. I will have new boxes? Yeah. If for the recorded line, can I from the location so I can check like if we have like the freeation available in this location. I'm not sure about what you're telling me. Let me tell you the process. I love to switch to you because I love the discount. So right now you're using a residential account, right? That [ORGANIZATION]? Yes. Okay, so right now there are some promotions you go for. There are three type of accounts from [ORGANIZATION]. One is a residential home account that you're currently using. The other one is the business account and the third one is the small office home office account. Like people that are working from homeay. So like we are providing the residential customers to the small office home office account because a lot of customers are paying higher bill because of the old policies and old pricing. So we can provide you the promotions by providing you a new small office home office account. So that's reason reaching out all the customers in this locasion. But like you tell me all my channels or whatever I have will be the same. Yeah, if you just ma hold for a [DURATION], I can get my [OCCUPATION] [OCCUPATION], he will explain you all about the channels that you can tell him about the channels and he will get all that to you. Okay. Okay. This who line. Thank you for holding. This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing today? Good, good. You were just speaking with one of my [OCCUPATION] in regards to phline and Internet services and he mentioned to me that right now you guys are using one landline Internet, two DVRs. No one DVR. You have one DVR. But two screens, right? I got. Yes, I have two TV and I have two boxes. Cable box. Okay. But one cable BO is a DVR. Okay. And the other one is a regular box. Okay. And he also mentioned that you're looking to get the ztv. I have that package with my company with [ORGANIZATION]. Okay, totally call that. So you have the [NATIONALITY] view, right? Like in which there are many [NATIONALITY] channels, [NATIONALITY] channels. Yes. Okay, so'atv package. Yes, totally got that, ma'am. So right now at this location I can offer you the 600 megabyte per [DURATION] Internet with Wii Hotspot, one landline basic package for the TV with two cable boxes, one DVR box and the ZTV. And all that has included channels. And your monthly bill is going to be $[MONEY_AMOUNT] per [DURATION] for all the services. No contract, no upfront charges and the price locked out for the next [DURATION] [DURATION]. And after [DURATION] [DURATION]. After [DURATION] [DURATION], if you're not upgrading the Internet speed or adding any new service to your account, your bill will not be going on because it's not a contract. It's totally a [DURATION] to [DURATION] service. And what channel does your the [ORGANIZATION] start with? You have the channel one, you have the all your other channels. ###es, we have all the basic channels which include [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], all that. Okay. Okay. And plus you have the [NATIONALITY] view separated included in that. Okay. And that's the cheapest, yes, the cheapest plan for the Internet, for the tv. Because we have our Internet have own box like the Internet. There's another box besides the Internet box, right? Yes. Is the wire or something? Yes, the WI fi is included in this. And then our phone have its own box. Yes. So what will happen to all my boxes I have? Okay, so ma'am, first of all, as you an existing customer [ORGANIZATION] and you're paying the higher bills. So right now the existing [ORGANIZATION] account that you have that is signed up with the old [ORGANIZATION] policies and under that your bill goes higher every year. It's a non promotional account, so directly I can apply no promotions to it. But on the other hand, if you go with the new Internet account of one line Internet TV service, when the [OCCUPATION] will be giving you a visit, they will not be disconnecting the existing line, it will be remaining as it is. They'be replacing the existing boxes, but they will not be disconnecting that line. They'll be installing a new line for you separately. Like once they come, they'replace the Internet modem, provide you with the new Internet Modem, replace the two boxes. And once that's done, I'll just move [EMAIL_ADDRESS] [EMAIL_ADDRESS] from your old Internet account to the new one from the back end to make sure you guys are not facing any service downtime. And once that's done, we are just going to cancel old Internet account and your monthly bill will be $[MONEY_AMOUNT] per [DURATION]. This way, you're receiving the latest equipment from [ORGANIZATION] site free of cost. And what about the phone numbers and everything? Like, once the [OCCUPATION] come and install the new number for you separately, then I'll just move the numbers from your old Internet account to the new one from the back end. And after that, we are going to cancel the old account. Till then, that number will be remaining as it is without any disruption. So then my home phone number will change? No, like I'll be moving the same phone number that you have right now over from your old Internet account to the new one. There's going to be a new installation for a new account separately. After that, I'm just going to move [EMAIL_ADDRESS] [EMAIL_ADDRESS] from one account to another from the backend. Okay. Okay. This way you will not be facing any service downtime and will be receiving the latest equipment from [ORGANIZATION] site free of cost. But I just want to know if my home line phone number I have will change. No, it will be the same number. Will have the same phone number. Yes, the same number from one account to another to another. O. Okay, got you now. Okay. As you said, so nothing different will be my. Everything will be the same. Yes, except for the Internet, it will be like right now you must be using the 300 megabytes because you're using the ordinary residential account. So it will be going up to 600 megabytes per [DURATION]. So you have more speed. Yes, more speed. And we have the 10 megabytes per [DURATION] also available at this location. But my location, where I live, we live in a Qu building. Yeah, like that's not a problem. Okay. Okay. Right now, just to confirm, the address that I have, that is going to be [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION]. It's an apartment. Okay. And just to confirm, the apartment number is a [LOCATION]. Yes. Okay, totally got that. So, ma'am, right now, $[MONEY_AMOUNT] per [DURATION] for the services. That sounds good to you, right? That included tax and everything. Taxes are like 5 to 7%. So with taxes, your bill will be searing. [MONEY_AMOUNT] max, not above that. Okay. Okay. This is going to Be the service charge fixed and locked out of $[MONEY_AMOUNT]. Okay. And you promise it will not go up? Never. O you always have my callback number. If it ever goes up, feel free to reach me back at my callback number. I'll be more than happy to assist you. But it'not be going up because those were with the old [ORGANIZATION] policies and under that customer bills goes higher every year. Like you must be using your services for more than at least [DURATION] [DURATION] [DURATION] [DURATION] right now, correct? Yes, I have [ORGANIZATION] for a long year. So we were in cable and from [ORGANIZATION] [ORGANIZATION] turned to [ORGANIZATION]. So we changed all our policies in [DATE_INTERVAL], right after the [EVENT]. And now we are the latest policies and if a customer is not upating his Internet speed or adding in new service to their account, their bill will not be going up. It will be fixed and loggedd out. Okay. Okay. I take your word because I didn't speak to my [MARITAL_STATUS] and tell him y yet. Like like the existing account that you have for now, it will be remaining as it is. We are not doing anything to that account when the [OCCUPATION] will be coming because you guys are not losing that account right now. They'll be coming and installing a new account for you separately without disconnecting the existing line. Just to make sure that I can move the same number from old account to the new account without any interruptions. Okay. Okay. So ma'am, right now, just for the order procedure, I'll being three things from your site. I need a point of contact like a first and last name, email address and a cell phone number. So for the point of contact, like the first and last name whose name you want me to use? [PERSON_NAME]. Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. Okay. And can I get the last name, please? That's the last name. Can I get the first name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, totally got that. Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. No, you got it wrong. The first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. Okay, and the last name is going to be [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. Okay, and can I get an email address where I can send you all the details in the written form is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS] can repeat that. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] oay so it's [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] right. Okay. And can I get a cellphone number where the [OCCUPATION] can give you a head up before they arrive? [PHONE_NUMBER]. Okay, so it's [PHONE_NUMBER]. Yes. Okay, I totally got that. And ma'am, right now as you guys are using an ordinary residential account, so in order to get the discounts approved and to make sure you guys are getting the best services possible, I'll be signing you up for a small office home office [OCCUPATION] account. Basically what happened that during the [EVENT] many of the customers were running their businesses from home. So this brought the need for higher Internet speeds. [ORGANIZATION] and all the Internet providers came up with the type of account that still had adequate amount of services but was still cheap in pricings. It was called a small office home office [OCCUPATION] business account. So for that you want me to put the billings under your name. Why my name? I give you a name there? Yeah, like that is going to be the point of contact for this account. Like when the [ORGANIZATION] will call, they will ask for this person. Like what do you want me to put on the billings? Like the billings name, the billing name is gonna be the same name because his name is on the. That name is on the [ORGANIZATION] account. Okay, so can I put it under my bill will come to my house with that address. That's name. That address? Yes, like that. Yes, that address and like. Yes, for the billings. Just for the billings. Can I put it under his first name and Inc. As a small office home office account. There's something else you'talking about? No, like for the billings as this is a small office home office account. So can I put it under his first name and Inc. Is that okay. Inc. What the purpose of the inc. Because it's a small office home office [OCCUPATION] account. So for that purpose because we don't have an office space, so we just a regular home workout. Y I know that. Okay. As I told you because during the [EVENT] many of the customers were running their businesses from homes. [ORGANIZATION] came up with us account that was specifically for [ORGANIZATION] [ORGANIZATION] and it was a [OCCUPATION] account. So like even if your like [MARITAL_STATUS] works from home so you can still use this account? No, we [OCCUPATION]. My [MARITAL_STATUS] [OCCUPATION]. So we don't. Like this is just the business in the home. Yes, like this is just for the billings, nothing else. There's no extra Cost for this. Okay. Just for the billings. It's just an account type. Okay, I just say that please don't tell me nothing. L. When they come with something different. Please. No, no, no. I'm sorry to tell you that. But don't trick me with nothing when they. When I got my. When I change from this [ORGANIZATION] to your [ORGANIZATION] is a different story. No, no, it's not like. Don't trick me with nothing. Sure, sure, ma'am. Like that. When the [OCCUPATION] will be coming, you can even verify with them. They'll be wearing their [ORGANIZATION] ID badges. Everything is through [ORGANIZATION]. Your billings will be through [ORGANIZATION]. Each and everything is. Will be through [ORGANIZATION]. Okay. Okay. The main difference between an ordinary residential account and a small office home office account is that on the residential account, the highest Internet speed that a customer can get is 300 megaby per [DURATION]. If we move over to a small office home office account, the basic Internet plan starts from 300mb and goes up to 1000mb. The only difference is this. There's no extra cost. Nothing. Okay? Okay. Yeah, because I don't know and I don't want to use to trick me with nothing. Because you know a lot of scam like that going around, right? Yes, yes. But that's why we don't need any of your personal information. You will not be paying anything upfront. Like once the services will be getting installed, you will be used the services for the first [DURATION] [DURATION]. After that you will receive your first monthly bill. You will not be paying anything for the installation, anything for the equipment. It will all be covered from [ORGANIZATION] side. Okay? Ye. Well, I know the regular [ORGANIZATION] we have right now we don't pay nothing for. They give you the boxes. Yes. Like boxes are from [ORGANIZATION] side. Okay. So right now you have a pen and paper with you right now. One [DURATION]. Sure. And what's the appointment you take it giving me? Like once I. This call will go for quality assurance as this is recorded line. And once. Once it get approved, then I'll call you back and I'll provide you with a reference number, job order number and the exact installation date and time for your order. Do you have any specific date and times in mind that I can select for? No, you tell me then I will tell if it's okay for me first. Okay. So once I get the details approved, I'll then give you a call back and'schedule that for you. Okay? Okay. Okay. And ma'am, right now you have a pen and paper with you right now, correct? Yes. Please note down my Callack number in case you need to reach me back. It's going to be [PHONE_NUMBER] and my name is [PERSON_NAME] [PERSON_NAME]. Whenever you call, you can ask for me and I'll be there to assist you. Okay? [PHONE_NUMBER]. Yes, that's correct. And your name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. No. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. What's your other name please? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. Okay. Okay. So, ma'am, I'ure from my side. The services that I've selected is one landline Internet, one DVR box and one cable box and the [ORGANIZATION] [ORGANIZATION] view with GTV and all that as included channels under combined monthly bill of $[MONEY_AMOUNT] per [DURATION]. Okay? Okay. Okay. [OCCUPATION] will be coming. They will be installed. They'be replacing the Internet modem, They'be replacing the TV boxes. But tell them do not disconnect the existing line. Install the new line separately. After that I'm just going to move the numbers from your old Internet account to the new one from the backend. Once the installation is done, just give me a callback at the same number so I can move the numbers from your old int account to the new one from the back end. And then we are going to cancel the old account. Okay? Okay. Well, you have to tell them all of that. I don't think I remember all those things to tell them. Like when they will be here. When they be here, I go tell them to call you. Only you explain to them, right? Sure, sure. When they're there for the installation, just call back on the same number and ask for me and I can explain everything to them. Okay? Yeah, because I can do all that extra I will not remember. Sure, no worries, no worries. Like [DURATION] [DURATION] before the installation, I'll be giving you a call back as well further inform. Okay? Okay. Okay. So ma'am, I'm all good to go from my side. Do you have any further questions before I let you go? No, I trust you and I heard what you said. My [MARITAL_STATUS] is not home right now. When he come home, I will let him know. Sure. Like you said, you'ren to call me back. Yes, I'm going to call you back most probably tomorrow because my shift is about to end. So most likely call you tomorrow and provide you with the details for your order. Okay. Because we [OCCUPATION] and we were glad to get the discount even more cheaper than that even it will be good. Yes, like but this is still a good rate as it will be fixed and locked out for you. Okay. Thank you for placing out the order. You have any further questions before I let you go? No, thank you. Thank you ma'am. Thank you for placing out the other. Have a great day and take care of. Okay? I trust Su [PERSON_NAME] and hope everything goes good. Sure everything will go well. Ma, don't be wor. Take care. Bye. Good bye."
248,2200,US_TELECOM_100_AH_(50),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(50)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.89800996,0.8980099732405673,1680.0,3737,3737,2.2244047619047618,272,12,"[DATE_INTERVAL], [DURATION], [EMAIL_ADDRESS], [EVENT], [LOCATION], [MARITAL_STATUS], [MONEY_AMOUNT], [NATIONALITY], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER]",44,False,87.861,337,215,121,1,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:01.18-00:06.63] Agent: Hello? Yes, hi, this is [PERSON_NAME] calling from [ORGANIZATION].
[00:06.70-00:07.55] Agent: How you.
[00:09.26-00:13.86] Agent: Yes, thisco regarding your phone line and intet services.
[00:14.04-00:27.61] Agent: May I speak with the person rightide outside and what would [ORGANIZATION] please at the recent reaching out to let you know recently installed new line at this vacation and due to that winning some promotion and discount.
[00:27.78-00:33.05] Agent: So it might help you to drop down your bill and provide you five times mo services.
[00:33.59-00:35.85] Agent: So may I know how many phone line using.
[00:35.88-00:38.81] Customer: Right now I only have
[00:41.35-00:44.96] Agent: how many phone line for what you're talking about the phone?
[00:45.02-00:48.53] Agent: The cell phone or house phone or which phone?
[00:48.72-00:50.02] Customer: The landlines.
[00:51.31-00:56.51] Customer: The landline. We only have one landline which connect to our cell phone.
[00:57.69-01:01.15] Customer: We have one line includes cell phone.
[01:01.77-01:07.39] Customer: Sorry, not cell phone, home phone, computer and tv.
[01:07.72-01:10.03] Agent: Okay, and how many TVS do you have?
[01:10.84-01:14.05] Customer: I have two. Two TVS and ma.
[01:14.08-01:16.91] Agent: Are you getting the basic channels or the premium ones?
[01:18.69-01:22.56] Customer: No isb, no show time, just the basic.
[01:22.86-01:26.59] Agent: Okay. And you got the SD box with the tv, right?
[01:27.42-01:28.97] Customer: Yes. The cable box?
[01:29.09-01:30.50] Customer: Yes, the cable box.
[01:30.58-01:32.37] Customer: I have two cable box.
[01:32.55-01:34.19] Customer: One is the DVR.
[01:36.73-01:39.22] Agent: You got one DVR or two DVRs?
[01:39.40-01:45.67] Customer: One, one DVR. Okay, so you're also recording a channel, right?
[01:46.09-01:51.33] Customer: Yes.AppleJay, i know. Like what's the total bill paying right now?
[01:51.50-01:53.80] Agent: So I can provide you the promotion pricing.
[01:54.73-01:56.72] Customer: What's your price you will give?
[01:57.25-01:58.86] Agent: You're calling from [ORGANIZATION].
[01:58.92-02:00.47] Customer: What part is [ORGANIZATION]?
[02:00.78-02:28.34] Agent: Okay, so right now like in the promotional pricing we are offering one fullone line Internet and if you go with the basic TV plus the HD box, two SD box and one DVR the total bill for phone line, Internet and two TVs with the DVR your total bill will be $[MONEY_AMOUNT] per [DURATION].
[02:30.44-02:34.71] Agent: Okay, so how much are you'paying right now for the services?
[02:35.09-02:37.06] Customer: Well, I have the,
[02:38.31-02:44.56] Agent: the ZTV package. Oh, you're also like getting extra channels, right?
[02:44.94-02:50.78] Customer: Yeah, the ZTV is the [NATIONALITY] packagetv.
[02:50.87-02:53.84] Agent: Okay. And any other channels?
[02:54.59-02:58.82] Agent: No, no, no. Ok, okay, let me add that.
[02:58.92-03:06.74] Agent: So if we add the channels it will bely [MONEY_AMOUNT] per [DURATION].
[03:06.90-03:10.96] Agent: If you got extra, you want extra channels like the [NATIONALITY] channels.
[03:12.66-03:16.82] Agent: Okay, so like how much you re paying right now for all of the.
[03:16.88-03:18.91] Customer: Well, I'm paying more for it.
[03:20.09-03:22.47] Agent: And like what provide are you using right now?
[03:23.57-03:26.66] Agent: Say it again. What provider are using right now?
[03:26.68-03:29.44] Agent: Like are you using [ORGANIZATION] at and T or.
[03:30.41-03:33.78] Customer: I'm in [ORGANIZATION] using [ORGANIZATION] right now.
[03:33.81-03:42.75] Agent: Right, right. The reason you'be paying a higher bill because right now you'll be using these services for like More than [DURATION] [DURATION], right?
[03:43.84-03:50.32] Customer: Yes. Oay. So you'll be using the services in the old pricing and in the old policy.
[03:50.49-03:53.27] Agent: So in the old policy your price go up every year.
[03:53.44-03:59.72] Agent: But like in the new pricing, I can provide you the same like services, like much better services.
[03:59.91-04:04.84] Agent: This will be like [MONEY_AMOUNT], three equipment and like 5G equipment.
[04:04.99-04:10.04] Agent: And this price, $[MONEY_AMOUNT] will be locked in for [DURATION] [DURATION].
[04:10.23-04:20.52] Agent: And after [DURATION] [DURATION], if you don't add up anything to your services, this price will remain same as it is [MONEY_AMOUNT].
[04:20.59-04:21.73] Customer: It won't go up.
[04:22.31-04:24.08] Customer: Even go up n time?
[04:24.79-04:26.13] Customer: Yeah, it won't go up.
[04:26.26-04:30.78] Agent: If you don't like change or any change services or add up anything.
[04:30.88-04:32.52] Agent: This price will remain same.
[04:36.26-04:37.08] Customer: Okay.
[04:38.58-04:43.05] Customer: And if I do it with you, then what will become all my boxes?
[04:44.87-04:46.93] Customer: What will be done with the boxes?
[04:47.23-04:50.52] Agent: The cable box all stay is the same.
[04:51.39-04:53.74] Agent: You'll be getting the new boxes.
[04:55.27-04:57.13] Customer: I will have new boxes?
[04:57.48-05:06.62] Agent: Yeah. If for the recorded line, can I from the location so I can check like if we have like the freeation available in this location.
[05:10.36-05:13.25] Customer: I'm not sure about what you're telling me.
[05:14.60-05:15.63] Agent: Let me tell you the process.
[05:15.69-05:19.62] Customer: I love to switch to you because I love the discount.
[05:22.76-05:25.13] Agent: So right now you're using a residential account, right?
[05:25.19-05:31.85] Agent: That [ORGANIZATION]? Yes. Okay, so right now there are some promotions you go for.
[05:31.99-05:35.29] Agent: There are three type of accounts from [ORGANIZATION].
[05:35.44-05:39.46] Agent: One is a residential home account that you're currently using.
[05:39.61-05:45.68] Agent: The other one is the business account and the third one is the small office home office account.
[05:45.75-05:50.57] Agent: Like people that are working from homeay.
[05:50.95-06:02.56] Agent: So like we are providing the residential customers to the small office home office account because a lot of customers are paying higher bill because of the old policies and old pricing.
[06:02.74-06:08.25] Agent: So we can provide you the promotions by providing you a new small office home office account.
[06:08.80-06:11.89] Agent: So that's reason reaching out all the customers in this locasion.
[06:13.30-06:18.51] Customer: But like you tell me all my channels or whatever I have will be the same.
[06:19.94-06:31.51] Agent: Yeah, if you just ma hold for a [DURATION], I can get my [OCCUPATION] [OCCUPATION], he will explain you all about the channels that you can tell him about the channels and he will get all that to you.
[06:31.54-06:35.63] Agent: Okay. Okay. This who line.
[07:45.75-07:46.82] IVR/System: Thank you for holding.
[07:46.91-07:49.14] Agent: This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION].
[07:49.19-07:50.45] Agent: How are you doing today?
[07:51.12-08:04.21] Agent: Good, good. You were just speaking with one of my [OCCUPATION] in regards to phline and Internet services and he mentioned to me that right now you guys are using one landline Internet, two DVRs.
[08:04.92-08:08.05] Customer: No one DVR. You have one DVR.
[08:08.08-08:09.38] Agent: But two screens, right?
[08:11.31-08:18.18] Customer: I got. Yes, I have two TV and I have two boxes.
[08:18.27-08:23.62] Agent: Cable box. Okay. But one cable BO is a DVR.
[08:24.61-08:27.46] Agent: Okay. And the other one is a regular box.
[08:27.88-08:32.47] Agent: Okay. And he also mentioned that you're looking to get the ztv.
[08:33.40-08:37.81] Customer: I have that package with my company with [ORGANIZATION].
[08:37.99-08:39.04] Agent: Okay, totally call that.
[08:39.06-08:40.38] Agent: So you have the [NATIONALITY] view, right?
[08:40.45-08:43.13] Agent: Like in which there are many [NATIONALITY] channels, [NATIONALITY] channels.
[08:43.19-08:47.68] Agent: Yes. Okay, so'atv package.
[08:47.86-08:49.68] Agent: Yes, totally got that, ma'am.
[08:49.78-09:08.72] Agent: So right now at this location I can offer you the 600 megabyte per [DURATION] Internet with Wii Hotspot, one landline basic package for the TV with two cable boxes, one DVR box and the ZTV.
[09:08.75-09:10.60] Agent: And all that has included channels.
[09:10.75-09:15.82] Agent: And your monthly bill is going to be $[MONEY_AMOUNT] per [DURATION] for all the services.
[09:17.39-09:21.34] Agent: No contract, no upfront charges and the price locked out for the next [DURATION] [DURATION].
[09:22.88-09:24.77] Agent: And after [DURATION] [DURATION].
[09:25.39-09:32.49] Agent: After [DURATION] [DURATION], if you're not upgrading the Internet speed or adding any new service to your account, your bill will not be going on because it's not a contract.
[09:32.52-09:34.34] Agent: It's totally a [DURATION] to [DURATION] service.
[09:40.72-09:45.41] Agent: And what channel does your the [ORGANIZATION] start with?
[09:46.75-09:50.25] Agent: You have the channel one, you have the all your other channels.
[09:50.89-09:58.43] Agent: ###es, we have all the basic channels which include [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], all that.
[10:00.05-10:05.67] Agent: Okay. Okay. And plus you have the [NATIONALITY] view separated included in that.
[10:09.01-10:14.96] Agent: Okay. And that's the cheapest, yes, the cheapest plan for the Internet,
[10:16.89-10:23.27] Agent: for the tv. Because we have our Internet have own box
[10:25.29-10:30.32] Agent: like the Internet. There's another box besides the Internet box, right?
[10:30.70-10:33.53] Agent: Yes. Is the wire or something?
[10:33.70-10:35.84] Agent: Yes, the WI fi is included in this.
[10:36.65-10:39.32] Agent: And then our phone have its own box.
[10:39.77-10:40.51] Customer: Yes.
[10:42.88-10:46.00] Customer: So what will happen to all my boxes I have?
[10:46.18-10:51.70] Agent: Okay, so ma'am, first of all, as you an existing customer [ORGANIZATION] and you're paying the higher bills.
[10:52.08-10:59.47] Agent: So right now the existing [ORGANIZATION] account that you have that is signed up with the old [ORGANIZATION] policies and under that your bill goes higher every year.
[10:59.57-11:03.21] Agent: It's a non promotional account, so directly I can apply no promotions to it.
[11:03.32-11:16.64] Agent: But on the other hand, if you go with the new Internet account of one line Internet TV service, when the [OCCUPATION] will be giving you a visit, they will not be disconnecting the existing line, it will be remaining as it is.
[11:16.67-11:21.66] Agent: They'be replacing the existing boxes, but they will not be disconnecting that line.
[11:21.76-11:23.75] Agent: They'll be installing a new line for you separately.
[11:23.81-11:29.68] Agent: Like once they come, they'replace the Internet modem, provide you with the new Internet Modem, replace the two boxes.
[11:29.87-11:38.84] Agent: And once that's done, I'll just move [EMAIL_ADDRESS] [EMAIL_ADDRESS] from your old Internet account to the new one from the back end to make sure you guys are not facing any service downtime.
[11:39.01-11:45.46] Agent: And once that's done, we are just going to cancel old Internet account and your monthly bill will be $[MONEY_AMOUNT] per [DURATION].
[11:45.56-11:49.39] Agent: This way, you're receiving the latest equipment from [ORGANIZATION] site free of cost.
[11:53.38-11:57.32] Customer: And what about the phone numbers and everything?
[11:57.77-12:07.13] Agent: Like, once the [OCCUPATION] come and install the new number for you separately, then I'll just move the numbers from your old Internet account to the new one from the back end.
[12:07.29-12:09.39] Agent: And after that, we are going to cancel the old account.
[12:09.42-12:13.39] Agent: Till then, that number will be remaining as it is without any disruption.
[12:14.70-12:17.27] Customer: So then my home phone number will change?
[12:18.01-12:25.65] Agent: No, like I'll be moving the same phone number that you have right now over from your old Internet account to the new one.
[12:25.71-12:28.69] Agent: There's going to be a new installation for a new account separately.
[12:28.87-12:33.48] Agent: After that, I'm just going to move [EMAIL_ADDRESS] [EMAIL_ADDRESS] from one account to another from the backend.
[12:35.33-12:44.23] Agent: Okay. Okay. This way you will not be facing any service downtime and will be receiving the latest equipment from [ORGANIZATION] site free of cost.
[12:47.04-12:52.18] Customer: But I just want to know if my home line phone number I have will change.
[12:52.37-12:53.98] Agent: No, it will be the same number.
[12:54.05-12:56.17] Agent: Will have the same phone number.
[12:56.31-13:00.30] Agent: Yes, the same number from one account to another to another.
[13:00.38-13:02.09] Customer: O. Okay, got you now.
[13:02.22-13:02.97] Customer: Okay.
[13:08.38-13:09.64] Customer: As you said,
[13:14.38-13:16.74] Customer: so nothing different will be my.
[13:16.88-13:18.51] Customer: Everything will be the same.
[13:18.69-13:27.25] Agent: Yes, except for the Internet, it will be like right now you must be using the 300 megabytes because you're using the ordinary residential account.
[13:27.38-13:30.33] Agent: So it will be going up to 600 megabytes per [DURATION].
[13:32.13-13:33.79] Agent: So you have more speed.
[13:34.25-13:39.27] Agent: Yes, more speed. And we have the 10 megabytes per [DURATION] also available at this location.
[13:40.29-13:44.32] Customer: But my location, where I live, we live in a Qu building.
[13:45.13-13:46.96] Agent: Yeah, like that's not a problem.
[13:48.86-13:50.88] Customer: Okay. Okay.
[13:54.70-14:05.60] Agent: Right now, just to confirm, the address that I have, that is going to be [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION].
[14:06.53-14:08.15] Customer: It's an apartment.
[14:09.74-14:14.15] Agent: Okay. And just to confirm, the apartment number is a [LOCATION].
[14:14.77-14:17.39] Customer: Yes. Okay, totally got that.
[14:18.22-14:22.62] Agent: So, ma'am, right now, $[MONEY_AMOUNT] per [DURATION] for the services.
[14:22.68-14:23.72] Agent: That sounds good to you, right?
[14:23.77-14:26.00] Agent: That included tax and everything.
[14:26.75-14:28.73] Agent: Taxes are like 5 to 7%.
[14:28.90-14:31.44] Agent: So with taxes, your bill will be searing.
[14:31.51-14:33.68] Agent: [MONEY_AMOUNT] max, not above that.
[14:35.35-14:42.64] Agent: Okay. Okay. This is going to Be the service charge fixed and locked out of $[MONEY_AMOUNT].
[14:44.30-14:47.37] Customer: Okay. And you promise it will not go up?
[14:47.46-14:50.49] Customer: Never. O you always have my callback number.
[14:50.90-14:54.53] Customer: If it ever goes up, feel free to reach me back at my callback number.
[14:54.66-14:56.08] Agent: I'll be more than happy to assist you.
[14:56.11-15:03.08] Agent: But it'not be going up because those were with the old [ORGANIZATION] policies and under that customer bills goes higher every year.
[15:03.23-15:07.04] Agent: Like you must be using your services for more than at least [DURATION] [DURATION] [DURATION] [DURATION] right now, correct?
[15:08.07-15:11.37] Customer: Yes, I have [ORGANIZATION] for a long year.
[15:11.42-15:14.64] Agent: So we were in cable and from [ORGANIZATION] [ORGANIZATION] turned to [ORGANIZATION].
[15:14.99-15:19.66] Agent: So we changed all our policies in [DATE_INTERVAL], right after the [EVENT].
[15:19.75-15:28.14] Agent: And now we are the latest policies and if a customer is not upating his Internet speed or adding in new service to their account, their bill will not be going up.
[15:28.17-15:29.75] Agent: It will be fixed and loggedd out.
[15:33.25-15:38.90] Customer: Okay. Okay. I take your word because I didn't speak to my [MARITAL_STATUS] and tell him y yet.
[15:41.76-15:46.57] Agent: Like like the existing account that you have for now, it will be remaining as it is.
[15:46.61-15:53.84] Agent: We are not doing anything to that account when the [OCCUPATION] will be coming because you guys are not losing that account right now.
[15:54.00-15:57.38] Agent: They'll be coming and installing a new account for you separately
[15:58.67-16:01.01] Agent: without disconnecting the existing line.
[16:01.20-16:05.93] Customer: Just to make sure that I can move the same number from old account to the new account without any interruptions.
[16:07.12-16:12.43] Agent: Okay. Okay. So ma'am, right now, just for the order procedure, I'll being three things from your site.
[16:12.53-16:17.24] Agent: I need a point of contact like a first and last name, email address and a cell phone number.
[16:17.40-16:21.18] Agent: So for the point of contact, like the first and last name whose name you want me to use?
[16:23.04-16:24.02] Customer: [PERSON_NAME].
[16:26.49-16:28.99] Agent: Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[16:30.92-16:33.73] Agent: [PERSON_NAME] [PERSON_NAME]. Yes. Okay.
[16:33.79-16:35.50] Agent: And can I get the last name, please?
[16:35.69-16:37.11] Customer: That's the last name.
[16:37.92-16:39.30] Agent: Can I get the first name?
[16:39.85-16:41.14] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[16:43.11-16:45.80] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[16:47.71-16:59.45] Customer: Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[17:01.54-17:02.98] Customer: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:03.04-17:04.48] Agent: Okay, totally got that.
[17:05.11-17:11.38] Agent: Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:11.88-17:13.65] Customer: No, you got it wrong.
[17:14.47-17:24.30] Customer: The first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:25.04-17:30.66] Agent: Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:30.83-17:37.97] Customer: Yes. Okay, and the last name is going to be [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[17:38.32-17:44.34] Agent: Yes. Okay, and can I get an email address where I can send you all the details in the written form
[17:47.04-17:48.10] Customer: is [EMAIL_ADDRESS]
[17:49.91-17:50.97] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[17:52.60-17:56.13] Customer: [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS] can repeat that.
[17:57.84-18:05.28] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]
[18:10.65-18:14.48] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] oay so it's [EMAIL_ADDRESS].
[18:14.65-18:19.93] Customer: [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] right.
[18:20.10-18:24.47] Agent: Okay. And can I get a cellphone number where the [OCCUPATION] can give you a head up before they arrive?
[18:25.38-18:31.10] Customer: [PHONE_NUMBER].
[18:33.76-18:39.49] Agent: Okay, so it's [PHONE_NUMBER].
[18:40.39-18:43.30] Customer: Yes. Okay, I totally got that.
[18:44.23-18:58.02] Agent: And ma'am, right now as you guys are using an ordinary residential account, so in order to get the discounts approved and to make sure you guys are getting the best services possible, I'll be signing you up for a small office home office [OCCUPATION] account.
[18:58.09-19:03.63] Agent: Basically what happened that during the [EVENT] many of the customers were running their businesses from home.
[19:03.76-19:06.70] Agent: So this brought the need for higher Internet speeds.
[19:07.48-19:15.03] Agent: [ORGANIZATION] and all the Internet providers came up with the type of account that still had adequate amount of services but was still cheap in pricings.
[19:15.16-19:18.65] Agent: It was called a small office home office [OCCUPATION] business account.
[19:18.79-19:21.94] Agent: So for that you want me to put the billings under your name.
[19:29.31-19:31.85] Customer: Why my name? I give you a name there?
[19:32.42-19:36.44] Agent: Yeah, like that is going to be the point of contact for this account.
[19:36.83-19:40.01] Agent: Like when the [ORGANIZATION] will call, they will ask for this person.
[19:40.46-19:42.62] Customer: Like what do you want me to put on the billings?
[19:42.70-19:48.04] Agent: Like the billings name, the billing name is gonna be the same name because his name is on the.
[19:48.11-19:51.97] Agent: That name is on the [ORGANIZATION] account.
[19:54.36-19:55.58] Customer: Okay, so
[19:56.91-19:58.21] Customer: can I put it under
[19:59.84-20:03.31] Customer: my bill will come to my house with that address.
[20:03.37-20:05.13] Customer: That's name. That address?
[20:05.63-20:09.43] Customer: Yes, like that. Yes, that address and like.
[20:09.56-20:10.84] Customer: Yes, for the billings.
[20:10.95-20:11.84] Customer: Just for the billings.
[20:11.90-20:14.45] Customer: Can I put it under his first name and Inc.
[20:14.91-20:17.17] Customer: As a small office home office account.
[20:20.27-20:22.53] Customer: There's something else you'talking about?
[20:23.27-20:27.77] Agent: No, like for the billings as this is a small office home office account.
[20:27.90-20:31.51] Customer: So can I put it under his first name and Inc.
[20:31.66-20:34.57] Customer: Is that okay. Inc.
[20:36.62-20:38.53] Customer: What the purpose of the inc.
[20:38.87-20:41.79] Agent: Because it's a small office home office [OCCUPATION] account.
[20:41.93-20:48.86] Agent: So for that purpose because we don't have an office space, so we just a regular home workout.
[20:49.00-20:50.63] Customer: Y I know that.
[20:51.21-20:57.27] Agent: Okay. As I told you because during the [EVENT] many of the customers were running their businesses from homes.
[20:57.34-21:04.24] Agent: [ORGANIZATION] came up with us account that was specifically for [ORGANIZATION] [ORGANIZATION] and it was a [OCCUPATION] account.
[21:04.37-21:10.15] Agent: So like even if your like [MARITAL_STATUS] works from home so you can still use this account?
[21:10.67-21:14.47] Customer: No, we [OCCUPATION]. My [MARITAL_STATUS] [OCCUPATION].
[21:14.53-21:19.24] Agent: So we don't. Like this is just the business in the home.
[21:19.38-21:21.59] Customer: Yes, like this is just for the billings, nothing else.
[21:21.69-21:23.04] Agent: There's no extra Cost for this.
[21:23.08-21:24.08] Agent: Okay. Just for the billings.
[21:24.12-21:25.45] Agent: It's just an account type.
[21:27.39-21:30.72] Customer: Okay, I just say that please don't tell me nothing.
[21:30.78-21:32.81] Customer: L. When they come with something different.
[21:32.88-21:34.69] Customer: Please. No, no, no.
[21:36.51-21:38.07] Customer: I'm sorry to tell you that.
[21:38.11-21:40.33] Customer: But don't trick me with nothing when they.
[21:40.42-21:41.48] Customer: When I got my.
[21:41.59-21:46.92] Customer: When I change from this [ORGANIZATION] to your [ORGANIZATION] is a different story.
[21:47.42-21:49.48] Customer: No, no, it's not like.
[21:50.18-21:52.16] Customer: Don't trick me with nothing.
[21:52.46-21:54.22] Agent: Sure, sure, ma'am. Like that.
[21:54.27-21:57.56] Agent: When the [OCCUPATION] will be coming, you can even verify with them.
[21:57.59-22:00.16] Agent: They'll be wearing their [ORGANIZATION] ID badges.
[22:00.35-22:01.56] Agent: Everything is through [ORGANIZATION].
[22:01.59-22:02.93] Agent: Your billings will be through [ORGANIZATION].
[22:02.98-22:04.02] Agent: Each and everything is.
[22:04.13-22:05.45] Agent: Will be through [ORGANIZATION].
[22:06.32-22:22.13] Agent: Okay. Okay. The main difference between an ordinary residential account and a small office home office account is that on the residential account, the highest Internet speed that a customer can get is 300 megaby per [DURATION].
[22:22.47-22:30.73] Agent: If we move over to a small office home office account, the basic Internet plan starts from 300mb and goes up to 1000mb.
[22:31.20-22:32.44] Agent: The only difference is this.
[22:32.48-22:33.41] Agent: There's no extra cost.
[22:33.47-22:34.14] Agent: Nothing.
[22:40.92-22:48.97] Customer: Okay? Okay. Yeah, because I don't know and I don't want to use to trick me with nothing.
[22:49.03-22:52.21] Customer: Because you know a lot of scam like that going around, right?
[22:52.27-22:55.88] Agent: Yes, yes. But that's why we don't need any of your personal information.
[22:56.05-22:58.22] Agent: You will not be paying anything upfront.
[22:59.47-23:05.69] Agent: Like once the services will be getting installed, you will be used the services for the first [DURATION] [DURATION].
[23:05.80-23:07.95] Agent: After that you will receive your first monthly bill.
[23:08.04-23:11.47] Agent: You will not be paying anything for the installation, anything for the equipment.
[23:11.57-23:13.62] Agent: It will all be covered from [ORGANIZATION] side.
[23:14.60-23:21.16] Customer: Okay? Ye. Well, I know the regular [ORGANIZATION] we have right now we don't pay nothing for.
[23:21.22-23:22.69] Customer: They give you the boxes.
[23:24.70-23:27.48] Customer: Yes. Like boxes are from [ORGANIZATION] side.
[23:27.51-23:32.68] Agent: Okay. So right now you have a pen and paper with you right now.
[23:35.35-23:37.40] Customer: One [DURATION]. Sure.
[23:39.35-23:42.29] Customer: And what's the appointment you take it giving me?
[23:43.38-23:48.93] Agent: Like once I. This call will go for quality assurance as this is recorded line.
[23:49.02-23:58.02] Agent: And once. Once it get approved, then I'll call you back and I'll provide you with a reference number, job order number and the exact installation date and time for your order.
[23:58.13-24:01.46] Agent: Do you have any specific date and times in mind that I can select for?
[24:02.05-24:06.11] Customer: No, you tell me then I will tell if it's okay for me first.
[24:06.85-24:11.96] Agent: Okay. So once I get the details approved, I'll then give you a call back and'schedule that for you.
[24:11.98-24:18.01] Agent: Okay? Okay. Okay. And ma'am, right now you have a pen and paper with you right now, correct?
[24:18.16-24:22.68] Customer: Yes. Please note down my Callack number in case you need to reach me back.
[24:23.07-24:35.90] Customer: It's going to be [PHONE_NUMBER] and my name is [PERSON_NAME] [PERSON_NAME].
[24:36.03-24:39.33] Customer: Whenever you call, you can ask for me and I'll be there to assist you.
[24:39.38-24:47.40] Customer: Okay? [PHONE_NUMBER]. Yes, that's correct.
[24:47.70-24:54.12] Agent: And your name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[24:54.93-24:59.88] Agent: [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:00.21-25:03.43] Agent: No. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:03.78-25:06.39] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:07.62-25:10.19] Agent: [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]
[25:11.58-25:15.39] Agent: [PERSON_NAME] [PERSON_NAME]. Yes.
[25:16.74-25:18.42] Agent: What's your other name please?
[25:18.60-25:24.96] Customer: [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[25:27.07-25:29.05] Agent: Okay. Okay.
[25:32.83-25:35.88] Agent: Okay. So, ma'am, I'ure from my side.
[25:36.03-25:51.89] Agent: The services that I've selected is one landline Internet, one DVR box and one cable box and the [ORGANIZATION] [ORGANIZATION] view with GTV and all that as included channels under combined monthly bill of $[MONEY_AMOUNT] per [DURATION].
[25:52.03-25:55.94] Agent: Okay? Okay. Okay. [OCCUPATION] will be coming.
[25:56.00-25:56.86] Agent: They will be installed.
[25:56.89-26:00.35] Agent: They'be replacing the Internet modem, They'be replacing the TV boxes.
[26:00.46-26:03.25] Agent: But tell them do not disconnect the existing line.
[26:03.39-26:05.43] Agent: Install the new line separately.
[26:05.86-26:11.26] Agent: After that I'm just going to move the numbers from your old Internet account to the new one from the backend.
[26:11.32-26:18.44] Agent: Once the installation is done, just give me a callback at the same number so I can move the numbers from your old int account to the new one from the back end.
[26:18.48-26:20.37] Agent: And then we are going to cancel the old account.
[26:20.47-26:24.00] Agent: Okay? Okay. Well, you have to tell them all of that.
[26:24.06-26:27.79] Customer: I don't think I remember all those things to tell them.
[26:28.33-26:30.32] Customer: Like when they will be here.
[26:30.50-26:32.72] Customer: When they be here, I go tell them to call you.
[26:32.77-26:34.89] Customer: Only you explain to them, right?
[26:34.95-26:41.76] Agent: Sure, sure. When they're there for the installation, just call back on the same number and ask for me and I can explain everything to them.
[26:41.78-26:46.38] Agent: Okay? Yeah, because I can do all that extra I will not remember.
[26:46.52-26:48.12] Agent: Sure, no worries, no worries.
[26:48.31-26:52.59] Agent: Like [DURATION] [DURATION] before the installation, I'll be giving you a call back as well further inform.
[26:52.74-26:56.58] Agent: Okay? Okay. Okay. So ma'am, I'm all good to go from my side.
[26:56.60-26:58.81] Agent: Do you have any further questions before I let you go?
[26:59.98-27:02.95] Customer: No, I trust you and I heard what you said.
[27:03.13-27:04.94] Customer: My [MARITAL_STATUS] is not home right now.
[27:04.98-27:07.12] Customer: When he come home, I will let him know.
[27:07.74-27:10.85] Agent: Sure. Like you said, you'ren to call me back.
[27:11.82-27:16.90] Customer: Yes, I'm going to call you back most probably tomorrow because my shift is about to end.
[27:17.04-27:22.15] Customer: So most likely call you tomorrow and provide you with the details for your order.
[27:22.49-27:28.95] Agent: Okay. Because we [OCCUPATION] and we were glad to get the discount even more cheaper than that even it will be good.
[27:30.21-27:34.59] Agent: Yes, like but this is still a good rate as it will be fixed and locked out for you.
[27:34.78-27:35.67] Agent: Okay.
[27:38.47-27:39.98] Agent: Thank you for placing out the order.
[27:40.07-27:42.21] Agent: You have any further questions before I let you go?
[27:42.56-27:44.88] Customer: No, thank you. Thank you ma'am.
[27:44.91-27:46.00] Agent: Thank you for placing out the other.
[27:46.02-27:47.09] Agent: Have a great day and take care of.
[27:47.16-27:50.59] Customer: Okay? I trust Su [PERSON_NAME] and hope everything goes good.
[27:50.73-27:51.85] Agent: Sure everything will go well.
[27:51.88-27:53.15] Agent: Ma, don't be wor.
[27:53.32-27:55.04] Agent: Take care. Bye. Good bye.","Hello? Yes, hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How you. Yes, thisco regarding your phone line and intet services. May I speak with the person rightide outside and what would [ORGANIZATION] please at the recent reaching out to let you know recently installed new line at this vacation and due to that winning some promotion and discount. So it might help you to drop down your bill and provide you five times mo services. So may I know how many phone line using. Right now I only h","Hello? Yes, hi, this is [PERSON_NAME] calling from [ORGANIZATION]. How you. Yes, thisco regarding your phone line and intet services. May I speak with the person rightide outside and what would [ORGANIZATION] please at the recent reaching out to let you know recently installed new line at this vacation and due to that winning some promotion and discount. So it might help you to drop down your bill and provide you five times mo services. So may I know how many phone line using. Right now I only have how many phone line for what you're talking about the phone? The cell phone or house phone or which phone? The landlines. The landline. We only have one landline which connect to our cell phone. We have one line includes cell phone. Sorry, not cell phone, home phone, computer and tv. Okay, and how many TVS do you have? I have two. Two TVS and ma. Are you getting the basic channels or the premium ones? No isb, no show time, just the basic. Okay. And you got the SD box with the tv, right? Yes. The cable box? Yes, the cable box. I have two cable box. One is the DVR. You got one DVR or two DVRs? One, one DVR. Okay, so you're also recording a channel, right? Yes.AppleJay, i know. Like what's the total bill paying right now? So I can provide you the promotion pricing. What's your price you will give? You're calling from [ORGANIZATION]. What part is [ORGANIZATION]? Okay, so right now like in the promotional pricing we are offering one fullone line Internet and if you go with the basic TV plus the HD box, two SD box and one DVR the total bill for phone line, Internet and two TVs with the DVR your total bill will be $[MONEY_AMOUNT] per [DURATION]. Okay, so how much are you'paying right now for the services? Well, I have the, the ZTV package. Oh, you're also like getting extra channels, right? Yeah, the ZTV is the [NATIONALITY] packagetv. Okay. And any other channels? No, no, no. Ok, okay, let me add that. So if we add the channels it will bely [MONEY_AMOUNT] per [DURATION]. If you got extra, you want extra channels like the [NATIONALITY] channels. Okay, so like how much you re paying right now for all of the. Well, I'm paying more for it. And like what provide are you using right now? Say it again. What provider are using right now? Like are you using [ORGANIZATION] at and T or. I'm in [ORGANIZATION] using [ORGANIZATION] right now. Right, right. The reason you'be paying a higher bill because right now you'll be using these services for like More than [DURATION] [DURATION], right? Yes. Oay. So you'll be using the services in the old pricing and in the old policy. So in the old policy your price go up every year. But like in the new pricing, I can provide you the same like services, like much better services. This will be like [MONEY_AMOUNT], three equipment and like 5G equipment. And this price, $[MONEY_AMOUNT] will be locked in for [DURATION] [DURATION]. And after [DURATION] [DURATION], if you don't add up anything to your services, this price will remain same as it is [MONEY_AMOUNT]. It won't go up. Even go up n time? Yeah, it won't go up. If you don't like change or any change services or add up anything. This price will remain same. Okay. And if I do it with you, then what will become all my boxes? What will be done with the boxes? The cable box all stay is the same. You'll be getting the new boxes. I will have new boxes? Yeah. If for the recorded line, can I from the location so I can check like if we have like the freeation available in this location. I'm not sure about what you're telling me. Let me tell you the process. I love to switch to you because I love the discount. So right now you're using a residential account, right? That [ORGANIZATION]? Yes. Okay, so right now there are some promotions you go for. There are three type of accounts from [ORGANIZATION]. One is a residential home account that you're currently using. The other one is the business account and the third one is the small office home office account. Like people that are working from homeay. So like we are providing the residential customers to the small office home office account because a lot of customers are paying higher bill because of the old policies and old pricing. So we can provide you the promotions by providing you a new small office home office account. So that's reason reaching out all the customers in this locasion. But like you tell me all my channels or whatever I have will be the same. Yeah, if you just ma hold for a [DURATION], I can get my [OCCUPATION] [OCCUPATION], he will explain you all about the channels that you can tell him about the channels and he will get all that to you. Okay. Okay. This who line. Thank you for holding. This is [PERSON_NAME], the [OCCUPATION] [OCCUPATION] from [ORGANIZATION]. How are you doing today? Good, good. You were just speaking with one of my [OCCUPATION] in regards to phline and Internet services and he mentioned to me that right now you guys are using one landline Internet, two DVRs. No one DVR. You have one DVR. But two screens, right? I got. Yes, I have two TV and I have two boxes. Cable box. Okay. But one cable BO is a DVR. Okay. And the other one is a regular box. Okay. And he also mentioned that you're looking to get the ztv. I have that package with my company with [ORGANIZATION]. Okay, totally call that. So you have the [NATIONALITY] view, right? Like in which there are many [NATIONALITY] channels, [NATIONALITY] channels. Yes. Okay, so'atv package. Yes, totally got that, ma'am. So right now at this location I can offer you the 600 megabyte per [DURATION] Internet with Wii Hotspot, one landline basic package for the TV with two cable boxes, one DVR box and the ZTV. And all that has included channels. And your monthly bill is going to be $[MONEY_AMOUNT] per [DURATION] for all the services. No contract, no upfront charges and the price locked out for the next [DURATION] [DURATION]. And after [DURATION] [DURATION]. After [DURATION] [DURATION], if you're not upgrading the Internet speed or adding any new service to your account, your bill will not be going on because it's not a contract. It's totally a [DURATION] to [DURATION] service. And what channel does your the [ORGANIZATION] start with? You have the channel one, you have the all your other channels. ###es, we have all the basic channels which include [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], [ORGANIZATION], all that. Okay. Okay. And plus you have the [NATIONALITY] view separated included in that. Okay. And that's the cheapest, yes, the cheapest plan for the Internet, for the tv. Because we have our Internet have own box like the Internet. There's another box besides the Internet box, right? Yes. Is the wire or something? Yes, the WI fi is included in this. And then our phone have its own box. Yes. So what will happen to all my boxes I have? Okay, so ma'am, first of all, as you an existing customer [ORGANIZATION] and you're paying the higher bills. So right now the existing [ORGANIZATION] account that you have that is signed up with the old [ORGANIZATION] policies and under that your bill goes higher every year. It's a non promotional account, so directly I can apply no promotions to it. But on the other hand, if you go with the new Internet account of one line Internet TV service, when the [OCCUPATION] will be giving you a visit, they will not be disconnecting the existing line, it will be remaining as it is. They'be replacing the existing boxes, but they will not be disconnecting that line. They'll be installing a new line for you separately. Like once they come, they'replace the Internet modem, provide you with the new Internet Modem, replace the two boxes. And once that's done, I'll just move [EMAIL_ADDRESS] [EMAIL_ADDRESS] from your old Internet account to the new one from the back end to make sure you guys are not facing any service downtime. And once that's done, we are just going to cancel old Internet account and your monthly bill will be $[MONEY_AMOUNT] per [DURATION]. This way, you're receiving the latest equipment from [ORGANIZATION] site free of cost. And what about the phone numbers and everything? Like, once the [OCCUPATION] come and install the new number for you separately, then I'll just move the numbers from your old Internet account to the new one from the back end. And after that, we are going to cancel the old account. Till then, that number will be remaining as it is without any disruption. So then my home phone number will change? No, like I'll be moving the same phone number that you have right now over from your old Internet account to the new one. There's going to be a new installation for a new account separately. After that, I'm just going to move [EMAIL_ADDRESS] [EMAIL_ADDRESS] from one account to another from the backend. Okay. Okay. This way you will not be facing any service downtime and will be receiving the latest equipment from [ORGANIZATION] site free of cost. But I just want to know if my home line phone number I have will change. No, it will be the same number. Will have the same phone number. Yes, the same number from one account to another to another. O. Okay, got you now. Okay. As you said, so nothing different will be my. Everything will be the same. Yes, except for the Internet, it will be like right now you must be using the 300 megabytes because you're using the ordinary residential account. So it will be going up to 600 megabytes per [DURATION]. So you have more speed. Yes, more speed. And we have the 10 megabytes per [DURATION] also available at this location. But my location, where I live, we live in a Qu building. Yeah, like that's not a problem. Okay. Okay. Right now, just to confirm, the address that I have, that is going to be [LOCATION] [LOCATION], [LOCATION], [LOCATION] [LOCATION], [LOCATION]. It's an apartment. Okay. And just to confirm, the apartment number is a [LOCATION]. Yes. Okay, totally got that. So, ma'am, right now, $[MONEY_AMOUNT] per [DURATION] for the services. That sounds good to you, right? That included tax and everything. Taxes are like 5 to 7%. So with taxes, your bill will be searing. [MONEY_AMOUNT] max, not above that. Okay. Okay. This is going to Be the service charge fixed and locked out of $[MONEY_AMOUNT]. Okay. And you promise it will not go up? Never. O you always have my callback number. If it ever goes up, feel free to reach me back at my callback number. I'll be more than happy to assist you. But it'not be going up because those were with the old [ORGANIZATION] policies and under that customer bills goes higher every year. Like you must be using your services for more than at least [DURATION] [DURATION] [DURATION] [DURATION] right now, correct? Yes, I have [ORGANIZATION] for a long year. So we were in cable and from [ORGANIZATION] [ORGANIZATION] turned to [ORGANIZATION]. So we changed all our policies in [DATE_INTERVAL], right after the [EVENT]. And now we are the latest policies and if a customer is not upating his Internet speed or adding in new service to their account, their bill will not be going up. It will be fixed and loggedd out. Okay. Okay. I take your word because I didn't speak to my [MARITAL_STATUS] and tell him y yet. Like like the existing account that you have for now, it will be remaining as it is. We are not doing anything to that account when the [OCCUPATION] will be coming because you guys are not losing that account right now. They'll be coming and installing a new account for you separately without disconnecting the existing line. Just to make sure that I can move the same number from old account to the new account without any interruptions. Okay. Okay. So ma'am, right now, just for the order procedure, I'll being three things from your site. I need a point of contact like a first and last name, email address and a cell phone number. So for the point of contact, like the first and last name whose name you want me to use? [PERSON_NAME]. Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. Okay. And can I get the last name, please? That's the last name. Can I get the first name? [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, totally got that. Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. No, you got it wrong. The first name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, so it's [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. Okay, and the last name is going to be [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. Okay, and can I get an email address where I can send you all the details in the written form is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. [EMAIL_ADDRESS]. [EMAIL_ADDRESS] can repeat that. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] oay so it's [EMAIL_ADDRESS]. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] right. Okay. And can I get a cellphone number where the [OCCUPATION] can give you a head up before they arrive? [PHONE_NUMBER]. Okay, so it's [PHONE_NUMBER]. Yes. Okay, I totally got that. And ma'am, right now as you guys are using an ordinary residential account, so in order to get the discounts approved and to make sure you guys are getting the best services possible, I'll be signing you up for a small office home office [OCCUPATION] account. Basically what happened that during the [EVENT] many of the customers were running their businesses from home. So this brought the need for higher Internet speeds. [ORGANIZATION] and all the Internet providers came up with the type of account that still had adequate amount of services but was still cheap in pricings. It was called a small office home office [OCCUPATION] business account. So for that you want me to put the billings under your name. Why my name? I give you a name there? Yeah, like that is going to be the point of contact for this account. Like when the [ORGANIZATION] will call, they will ask for this person. Like what do you want me to put on the billings? Like the billings name, the billing name is gonna be the same name because his name is on the. That name is on the [ORGANIZATION] account. Okay, so can I put it under my bill will come to my house with that address. That's name. That address? Yes, like that. Yes, that address and like. Yes, for the billings. Just for the billings. Can I put it under his first name and Inc. As a small office home office account. There's something else you'talking about? No, like for the billings as this is a small office home office account. So can I put it under his first name and Inc. Is that okay. Inc. What the purpose of the inc. Because it's a small office home office [OCCUPATION] account. So for that purpose because we don't have an office space, so we just a regular home workout. Y I know that. Okay. As I told you because during the [EVENT] many of the customers were running their businesses from homes. [ORGANIZATION] came up with us account that was specifically for [ORGANIZATION] [ORGANIZATION] and it was a [OCCUPATION] account. So like even if your like [MARITAL_STATUS] works from home so you can still use this account? No, we [OCCUPATION]. My [MARITAL_STATUS] [OCCUPATION]. So we don't. Like this is just the business in the home. Yes, like this is just for the billings, nothing else. There's no extra Cost for this. Okay. Just for the billings. It's just an account type. Okay, I just say that please don't tell me nothing. L. When they come with something different. Please. No, no, no. I'm sorry to tell you that. But don't trick me with nothing when they. When I got my. When I change from this [ORGANIZATION] to your [ORGANIZATION] is a different story. No, no, it's not like. Don't trick me with nothing. Sure, sure, ma'am. Like that. When the [OCCUPATION] will be coming, you can even verify with them. They'll be wearing their [ORGANIZATION] ID badges. Everything is through [ORGANIZATION]. Your billings will be through [ORGANIZATION]. Each and everything is. Will be through [ORGANIZATION]. Okay. Okay. The main difference between an ordinary residential account and a small office home office account is that on the residential account, the highest Internet speed that a customer can get is 300 megaby per [DURATION]. If we move over to a small office home office account, the basic Internet plan starts from 300mb and goes up to 1000mb. The only difference is this. There's no extra cost. Nothing. Okay? Okay. Yeah, because I don't know and I don't want to use to trick me with nothing. Because you know a lot of scam like that going around, right? Yes, yes. But that's why we don't need any of your personal information. You will not be paying anything upfront. Like once the services will be getting installed, you will be used the services for the first [DURATION] [DURATION]. After that you will receive your first monthly bill. You will not be paying anything for the installation, anything for the equipment. It will all be covered from [ORGANIZATION] side. Okay? Ye. Well, I know the regular [ORGANIZATION] we have right now we don't pay nothing for. They give you the boxes. Yes. Like boxes are from [ORGANIZATION] side. Okay. So right now you have a pen and paper with you right now. One [DURATION]. Sure. And what's the appointment you take it giving me? Like once I. This call will go for quality assurance as this is recorded line. And once. Once it get approved, then I'll call you back and I'll provide you with a reference number, job order number and the exact installation date and time for your order. Do you have any specific date and times in mind that I can select for? No, you tell me then I will tell if it's okay for me first. Okay. So once I get the details approved, I'll then give you a call back and'schedule that for you. Okay? Okay. Okay. And ma'am, right now you have a pen and paper with you right now, correct? Yes. Please note down my Callack number in case you need to reach me back. It's going to be [PHONE_NUMBER] and my name is [PERSON_NAME] [PERSON_NAME]. Whenever you call, you can ask for me and I'll be there to assist you. Okay? [PHONE_NUMBER]. Yes, that's correct. And your name is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. No. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Yes. What's your other name please? [PERSON_NAME]. [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay. Okay. Okay. So, ma'am, I'ure from my side. The services that I've selected is one landline Internet, one DVR box and one cable box and the [ORGANIZATION] [ORGANIZATION] view with GTV and all that as included channels under combined monthly bill of $[MONEY_AMOUNT] per [DURATION]. Okay? Okay. Okay. [OCCUPATION] will be coming. They will be installed. They'be replacing the Internet modem, They'be replacing the TV boxes. But tell them do not disconnect the existing line. Install the new line separately. After that I'm just going to move the numbers from your old Internet account to the new one from the backend. Once the installation is done, just give me a callback at the same number so I can move the numbers from your old int account to the new one from the back end. And then we are going to cancel the old account. Okay? Okay. Well, you have to tell them all of that. I don't think I remember all those things to tell them. Like when they will be here. When they be here, I go tell them to call you. Only you explain to them, right? Sure, sure. When they're there for the installation, just call back on the same number and ask for me and I can explain everything to them. Okay? Yeah, because I can do all that extra I will not remember. Sure, no worries, no worries. Like [DURATION] [DURATION] before the installation, I'll be giving you a call back as well further inform. Okay? Okay. Okay. So ma'am, I'm all good to go from my side. Do you have any further questions before I let you go? No, I trust you and I heard what you said. My [MARITAL_STATUS] is not home right now. When he come home, I will let him know. Sure. Like you said, you'ren to call me back. Yes, I'm going to call you back most probably tomorrow because my shift is about to end. So most likely call you tomorrow and provide you with the details for your order. Okay. Because we [OCCUPATION] and we were glad to get the discount even more cheaper than that even it will be good. Yes, like but this is still a good rate as it will be fixed and locked out for you. Okay. Thank you for placing out the order. You have any further questions before I let you go? No, thank you. Thank you ma'am. Thank you for placing out the other. Have a great day and take care of. Okay? I trust Su [PERSON_NAME] and hope everything goes good. Sure everything will go well. Ma, don't be wor. Take care. Bye. Good bye."
249,291,20211025-210335_9258551131,AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/20211025-210335_9258551131-all_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,medium,Date-style all_transcript filename in the telecom-outbound portion of the combined source zip.,0.89800096,0.8980009808853119,975.0,1988,1988,2.038974358974359,164,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [URL]",44,False,87.86,139,94,45,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.81-00:05.71] Agent: Hello? Hello, Hi, this is [PERSON_NAME] calling you on behalf of [ORGANIZATION].
[00:05.74-00:07.00] Agent: How are you doing today?
[00:07.29-00:08.63] Agent: I'm doing al right.
[00:08.97-00:15.23] Agent: Perfect, sir. I'm actually calling you regarding your account that you're having with [ORGANIZATION] for your business.
[00:15.65-00:23.71] Agent: Actually, [ORGANIZATION] is currently upgrading the services from analog to digital to reduce down the bills and upgrade the services for the customers.
[00:23.90-00:27.60] Agent: And for that you can actually avail the discounts and promotions.
[00:27.77-00:32.30] Agent: Our [OCCUPATION] are working in your area from [DATE] [DATE], that is Monday after next [DURATION].
[00:32.44-00:34.53] Agent: Would that be a good [DURATION] for you to see the [OCCUPATION]?
[00:34.59-00:35.40] Agent: Possibly.
[00:36.85-00:42.69] Customer: I'm not really the one that handles that and I'm not quite sure how that would affect us.
[00:42.71-00:45.34] Customer: We're [EMAIL_ADDRESS] [EMAIL_ADDRESS] big building complex where.
[00:45.41-00:47.04] Agent: Yes, I know that, sir.
[00:47.21-00:53.19] Agent: Well, actually, let me explain you how it's going to affect your services and what difference it will be making for you.
[00:53.34-00:56.23] Agent: This is for the new [LOCATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[00:56.38-01:07.13] Agent: So yes, it will be simply upgrading your current Internet speed to a higher and faster symmetrical speed of fiber Internet from [ORGANIZATION].
[01:07.27-01:24.23] Agent: Secondly, you will be paying in some scenario same amount of money that you're currently paying and then something less than what you're currently paying as there are discount and promotions over the fiber and the pricing over the fiber symmetrical are very much less as compared to the asmmetrical or the vdsl.
[01:24.83-01:30.59] Agent: So AT was actually trying to upgrade those Internet that current customers are having.
[01:30.77-01:41.52] Agent: So they were actually working in your area and we can see your account qualifies for the same promotions and discounts and you can actually avail much more higher pieces of Internet.
[01:41.63-01:48.86] Agent: So they are in your area on [DATE] [DATE] and also on [DATE] [DATE] [DATE], that is Monday after next [DURATION].
[01:48.98-01:53.36] Agent: So you can pick the [DURATION] that is most beneficial or most available for you.
[01:54.98-01:57.81] Agent: You said [DATE] [DATE] or [DATE] [DATE], correct?
[01:57.94-02:05.61] Customer: Yes, both Mondays. And like if not Monday, you can pick any other [DURATION] if your preference also they will be around your area.
[02:07.03-02:09.37] Customer: [DATE] [DATE] is all right, we'll be here.
[02:09.78-02:13.11] Agent: Okay, perfect. And we got two different times less than that [DURATION].
[02:13.25-02:17.91] Agent: Like we got age to [TIME] and the other one is [TIME] to [TIME].
[02:18.05-02:23.65] Agent: So you can pick the one that you think that is a more beneficial for you according to your schedule.
[02:24.18-02:25.84] Customer: [TIME] to [TIME] would be better.
[02:26.13-02:27.98] Customer: [TIME] to [TIME]. Okay, perfect.
[02:28.04-02:31.46] Agent: Now I just need you a couple of more minutes so that your appointment goes very smoothly.
[02:31.60-02:35.01] Agent: You don't face or feel any delay or trouble at the [DURATION] of appointment.
[02:35.06-02:36.40] Agent: Sir. So
[02:37.94-02:44.81] Agent: you mentioned [TIME] to [TIME] and I do believe that you're the authorized person to schedule this Appointment to make changes over the account?
[02:44.87-02:49.31] Customer: Yes. Well, yeah, I mean, I'm the one that's typically here.
[02:49.34-02:53.84] Customer: I can definitely get my boss to come over if needed.
[02:54.50-02:59.73] Agent: Well, I don't think your boss would be required to show up when the [OCCUPATION] will be showing up.
[02:59.83-03:02.48] Customer: But just in case there I'm going to provide you my number.
[03:02.61-03:09.13] Agent: And you can do one thing that after this call, you can call your owners or you can discuss things with them.
[03:09.23-03:18.96] Agent: And even if you think that they don't want to go for it or they are not interested in it, you can give me a call back and you can simply cancel the appointment or even you can make the changes in the appointment.
[03:19.05-03:20.63] Agent: Choice is always yours.
[03:21.03-03:24.49] Agent: Okay, perfect. So if you don't mind, can I have your name, please?
[03:25.03-03:27.12] Customer: Yes, it's [PERSON_NAME] [PERSON_NAME].
[03:28.19-03:31.64] Agent: And [PERSON_NAME], if you don't mind, can you spell your last name for me?
[03:31.79-03:40.37] Customer: Yeah, it is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:41.66-03:46.81] Agent: Okay, [PERSON_NAME], is there any other best number to reach you out or the same number is the best number.
[03:48.10-03:59.16] Customer: My cell phone number would be the other one, which is area code [PHONE_NUMBER].
[04:00.34-04:07.73] Agent: Okay, so the cell number that I got is [PHONE_NUMBER].
[04:07.78-04:16.60] Agent: And can I have the email address for the business where we can send everything in the written form so that you have everything [EMAIL_ADDRESS] [EMAIL_ADDRESS] written form and you got the complet understanding also?
[04:16.98-04:31.07] Customer: Yeah, the best address to use is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:31.74-04:35.31] Customer: Yes. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:36.06-04:41.19] Customer: Yes. So yeah, [URL] [URL] [URL].
[04:41.22-04:44.26] Agent: Yeah, perfect. So, okay, all said is said.
[04:44.36-04:49.34] Agent: So I just want to confirm that this is for the new [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[04:49.52-04:54.29] Agent: And can you please verify me where you guys are currently physically located?
[04:55.26-04:58.06] Customer: Yes, we're at the end of [LOCATION] [LOCATION] [LOCATION].
[04:58.12-05:04.81] Customer: It is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION].
[05:08.46-05:15.17] Agent: Perfect, sir. And just trying to confirm that you guys currently having an active Internet with [ORGANIZATION].
[05:16.10-05:21.30] Customer: Right. That's. I. To tell you the truth, that's where I fall a little bit short.
[05:21.33-05:24.69] Customer: I know we have two T1 lines connections.
[05:24.87-05:27.29] Customer: I don't know if they're through [ORGANIZATION] or not.
[05:27.35-05:29.47] Agent: Okay. If you can do me this favor.
[05:29.62-05:38.44] Agent: I don't believe that you will be currently having access to your Internet bills, but you do have access to your modem, like where the Internet modem is placed.
[05:39.54-05:44.00] Customer: Yeah, it is a really Old modem, I believe it's through a company called [ORGANIZATION].
[05:44.09-05:48.87] Customer: But when we call on [ORGANIZATION] issues, it goes through [ORGANIZATION].
[05:48.99-05:54.31] Customer: Yes, because [ORGANIZATION] is a direct solution provider or a direct linker with [ORGANIZATION].
[05:54.35-05:59.22] Agent: So it's like you are having services from [ORGANIZATION] over modem.
[05:59.32-06:08.13] Agent: Perfect. If you don't mind doing me a favor over the modem, if you have a look at the modem, there would be a nine digit number pinged over it.
[06:08.26-06:09.64] Agent: Can you help me with that?
[06:10.81-06:13.58] Customer: I'd have to go back into the other room to check on it.
[06:13.69-06:14.66] Customer: It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] different room.
[06:14.69-06:16.04] Agent: Do you mind holding for a moment?
[06:16.14-06:24.26] Agent: Sure, sure. So when you have a look on it, there would be a band number starting from 1, 2 or either 3 and it will be of [MONEY_AMOUNT] digits.
[06:25.20-06:27.23] Customer: Okay, give me a second.
[06:27.40-06:29.02] Customer: Sure. I'm here on the call.
[09:23.51-09:25.65] Customer: Hello? Yeah, I'm here.
[09:26.20-09:30.89] Customer: Hi, I'm sorry, but I looked all over the modem and I didn't see any related number.
[09:31.60-09:36.70] Agent: Okay, no issue. And if you can like do me another favor.
[09:37.82-09:46.65] Agent: The modem that you guys are having, do you have any idea what's the current speed of Internet that you'having or like if you do have access to.
[09:46.79-09:54.36] Agent: Yes, current speed. Or like if you do have access to your Internet, like if you can search anything on [ORGANIZATION], you can simply have a speed test?
[09:55.29-10:00.27] Customer: Yeah, we get. I think it's 3.6 megabytes up.
[10:01.29-10:04.66] Customer: 3.6, like yes. WA.
[10:09.04-10:10.42] Agent: Does that even work?
[10:11.33-10:16.42] Customer: It's very slow. It's very slow, but we don't have a whole bunch of traffic.
[10:16.73-10:18.46] Agent: Okay, I understand, I understand.
[10:18.53-10:26.47] Customer: And by the way, you mentioned me, the address that is [LOCATION] with the zip code [LOCATION].
[10:28.09-10:31.78] Agent: Do you have any suite number or any building number?
[10:32.41-10:37.88] Customer: Yes, our building is specifically suite to [LOCATION] [LOCATION].
[10:39.01-10:41.48] Customer: Okay. It's a [LOCATION] [LOCATION] [LOCATION]
[10:45.25-10:47.27] Customer: [LOCATION]. Yes.
[10:49.17-10:51.36] Agent: Okay, just give me a second.
[10:52.53-10:55.67] Customer: Building to unit. Actually, yes.
[10:57.79-10:59.46] Customer: Okay, just me.
[11:01.67-11:02.74] Agent: Let me check.
[11:21.03-11:29.56] Agent: Okay, perfect. So as currently I can see you guys are actually currently using the DSL inter.
[11:29.73-11:45.07] Agent: Because if you can explain me that, or if I can explain you that, the modem that you have over there, you mentioned it's a very old modem and the wire that get connects to it, it's a kind of like the same wire that is used for the phone lines.
[11:45.13-11:47.97] Agent: Right. It's not a fiber line or it's not an optic line.
[11:48.10-11:50.86] Agent: It's kind of used for the frontone line.
[11:51.04-11:58.62] Agent: Yeah, it's a typical Internet Cable it's what we have coming in is technically two T1 lines.
[11:59.48-12:02.90] Agent: Okay. T1 line I understand it's a DSL Internet.
[12:02.99-12:11.27] Agent: Okay. So what we're going to do we'actually going to upgrade you to a better speed of version like a better Internet version that is a fiber.
[12:11.33-12:27.76] Agent: As recently [ORGANIZATION] put it down the fiber out there in the building and currently actually the two T lines that you guys are currently having over there, the standalone pricings for that are actually $[MONEY_AMOUNT] [DURATION] [DURATION] the standard pricing.
[12:27.93-12:41.29] Agent: And like if you are guys having the T online that you guys are most probably be paying the same pricing that's our waage higher because that was the copper and that was the old Internet circuits and they are really hard to maintain.
[12:41.34-12:44.53] Agent: That's the reason behind high bill building for them.
[12:44.70-12:52.47] Agent: But now as they're getting up to lead in near future and [ORGANIZATION] has placed the fiber and we are providing discounts and promotions over there.
[12:52.56-12:55.83] Agent: So we're going to upgrade you to 300 by 300 megabits.
[12:56.64-13:01.46] Agent: That is like a hundred times faster than what you'actually using right now.
[13:01.65-13:18.84] Agent: Yeah, yeah. So you will be going up to 300 by 300 megabits and the bills are going toa go down to only $[MONEY_AMOUNT] per [DURATION] fix bill for the Internet and under the promotions and discounts and you will be able to keep the same pricing for as long as you keep the searches.
[13:18.95-13:21.27] Agent: And the best part is there is no contract for the service.
[13:21.30-13:22.77] Agent: It's just a [DURATION] to [DURATION] agreement.
[13:22.87-13:30.51] Agent: Secondly [PERSON_NAME] do if you can verify me how many active phone lines you guys are having over there with [ORGANIZATION].
[13:31.50-13:34.60] Customer: It's currently for VOIP lines.
[13:36.29-13:41.49] Agent: For VOIP lines. Like your lines work over the Internet I believe.
[13:41.55-13:44.63] Customer: So that's the information that's a little bit out of my realm.
[13:44.74-13:46.34] Agent: So I think that is.
[13:46.48-13:48.65] Agent: But no. Okay, perfect.
[13:48.70-13:50.70] Agent: Got. Got it. Okay.
[13:50.80-14:03.92] Agent: So [PERSON_NAME] lastly For the subgradation [ORGANIZATION] is not going to charge you anything out of your pocket as [ORGANIZATION] will be sending you $[MONEY_AMOUNT] of [ORGANIZATION] reward card that is going to offset the $[MONEY_AMOUNT] [OCCUPATION] charges.
[14:04.01-14:10.71] Agent: But before you will be paying the $[MONEY_AMOUNT] [OCCUPATION] charges you will be having [MONEY_AMOUNT] [MONEY_AMOUNT] from [ORGANIZATION] means everything is on E and T.
[14:10.74-14:12.32] Agent: Everything is of charge from yours.
[14:12.39-14:15.00] Agent: You don't have to pay even a single panny out of your pocket.
[14:15.10-14:20.68] Agent: And one more thing, you will be getting all the information at your email address that how you can redeem that card online.
[14:20.82-14:23.06] Agent: Okay [PERSON_NAME]. Okay perfect.
[14:23.15-14:27.50] Agent: Lastly I just want to note down my callback number.
[14:27.55-14:37.47] Agent: So as I told you in the earlier previous this call that you can reach me back if your owners don't want to go for this, you can call me back to make any kind of changes over the appointment.
[14:37.49-14:38.40] Agent: So no down my number.
[14:38.43-14:39.84] Agent: Tell me whenever you're ready.
[14:40.03-14:49.60] Customer: I'm ready. Okay, so it's [PHONE_NUMBER].
[14:49.79-14:56.09] Customer: Yes. [PHONE_NUMBER]. Okay. With [PHONE_NUMBER] [PHONE_NUMBER].
[14:57.23-15:04.83] Agent: [PHONE_NUMBER] [PHONE_NUMBER], yes. So if you're go going toa, call and ask for [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], the [OCCUPATION].
[15:05.21-15:07.52] Agent: And I will be there to serve you, [PERSON_NAME].
[15:07.68-15:13.73] Agent: Okay, perfect. And lastly, sir, I just need your permission to place this order on your behalf.
[15:13.83-15:23.55] Agent: That includes signing a letter of authorization that only allows us to add this new discount to your account and grant the [OCCUPATION] to Visit you on [DATE] [DATE] between [TIME] to [TIME].
[15:23.60-15:25.48] Agent: So do I have your permission to send them out?
[15:25.54-15:27.75] Customer: Yes, yes, that's fine.
[15:28.45-15:35.54] Agent: Perfect, sir. [PERSON_NAME], if you can please verify me, I have a name over the account as [PERSON_NAME] [PERSON_NAME].
[15:36.88-15:38.92] Customer: Yeah, he's the owner of the business.
[15:39.02-15:41.52] Agent: Yeah, okay, perfect. All right, got it.
[15:41.57-15:43.40] Agent: Thanks for ha and have a good [DURATION].
[15:43.49-15:45.89] Agent: We'll see you there on the [DURATION] of appointment, sir.
[15:46.07-15:48.50] Customer: All right, thank you, Bye.","Hello? Hello, Hi, this is [PERSON_NAME] calling you on behalf of [ORGANIZATION]. How are you doing today? I'm doing al right. Perfect, sir. I'm actually calling you regarding your account that you're having with [ORGANIZATION] for your business. Actually, [ORGANIZATION] is currently upgrading the services from analog to digital to reduce down the bills and upgrade the services for the customers. And for that you can actually avail the discounts and promotions. Our [OCCUPATION] are working in you","Hello? Hello, Hi, this is [PERSON_NAME] calling you on behalf of [ORGANIZATION]. How are you doing today? I'm doing al right. Perfect, sir. I'm actually calling you regarding your account that you're having with [ORGANIZATION] for your business. Actually, [ORGANIZATION] is currently upgrading the services from analog to digital to reduce down the bills and upgrade the services for the customers. And for that you can actually avail the discounts and promotions. Our [OCCUPATION] are working in your area from [DATE] [DATE], that is Monday after next [DURATION]. Would that be a good [DURATION] for you to see the [OCCUPATION]? Possibly. I'm not really the one that handles that and I'm not quite sure how that would affect us. We're [EMAIL_ADDRESS] [EMAIL_ADDRESS] big building complex where. Yes, I know that, sir. Well, actually, let me explain you how it's going to affect your services and what difference it will be making for you. This is for the new [LOCATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? So yes, it will be simply upgrading your current Internet speed to a higher and faster symmetrical speed of fiber Internet from [ORGANIZATION]. Secondly, you will be paying in some scenario same amount of money that you're currently paying and then something less than what you're currently paying as there are discount and promotions over the fiber and the pricing over the fiber symmetrical are very much less as compared to the asmmetrical or the vdsl. So AT was actually trying to upgrade those Internet that current customers are having. So they were actually working in your area and we can see your account qualifies for the same promotions and discounts and you can actually avail much more higher pieces of Internet. So they are in your area on [DATE] [DATE] and also on [DATE] [DATE] [DATE], that is Monday after next [DURATION]. So you can pick the [DURATION] that is most beneficial or most available for you. You said [DATE] [DATE] or [DATE] [DATE], correct? Yes, both Mondays. And like if not Monday, you can pick any other [DURATION] if your preference also they will be around your area. [DATE] [DATE] is all right, we'll be here. Okay, perfect. And we got two different times less than that [DURATION]. Like we got age to [TIME] and the other one is [TIME] to [TIME]. So you can pick the one that you think that is a more beneficial for you according to your schedule. [TIME] to [TIME] would be better. [TIME] to [TIME]. Okay, perfect. Now I just need you a couple of more minutes so that your appointment goes very smoothly. You don't face or feel any delay or trouble at the [DURATION] of appointment. Sir. So you mentioned [TIME] to [TIME] and I do believe that you're the authorized person to schedule this Appointment to make changes over the account? Yes. Well, yeah, I mean, I'm the one that's typically here. I can definitely get my boss to come over if needed. Well, I don't think your boss would be required to show up when the [OCCUPATION] will be showing up. But just in case there I'm going to provide you my number. And you can do one thing that after this call, you can call your owners or you can discuss things with them. And even if you think that they don't want to go for it or they are not interested in it, you can give me a call back and you can simply cancel the appointment or even you can make the changes in the appointment. Choice is always yours. Okay, perfect. So if you don't mind, can I have your name, please? Yes, it's [PERSON_NAME] [PERSON_NAME]. And [PERSON_NAME], if you don't mind, can you spell your last name for me? Yeah, it is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, [PERSON_NAME], is there any other best number to reach you out or the same number is the best number. My cell phone number would be the other one, which is area code [PHONE_NUMBER]. Okay, so the cell number that I got is [PHONE_NUMBER]. And can I have the email address for the business where we can send everything in the written form so that you have everything [EMAIL_ADDRESS] [EMAIL_ADDRESS] written form and you got the complet understanding also? Yeah, the best address to use is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes. So yeah, [URL] [URL] [URL]. Yeah, perfect. So, okay, all said is said. So I just want to confirm that this is for the new [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And can you please verify me where you guys are currently physically located? Yes, we're at the end of [LOCATION] [LOCATION] [LOCATION]. It is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION]. Perfect, sir. And just trying to confirm that you guys currently having an active Internet with [ORGANIZATION]. Right. That's. I. To tell you the truth, that's where I fall a little bit short. I know we have two T1 lines connections. I don't know if they're through [ORGANIZATION] or not. Okay. If you can do me this favor. I don't believe that you will be currently having access to your Internet bills, but you do have access to your modem, like where the Internet modem is placed. Yeah, it is a really Old modem, I believe it's through a company called [ORGANIZATION]. But when we call on [ORGANIZATION] issues, it goes through [ORGANIZATION]. Yes, because [ORGANIZATION] is a direct solution provider or a direct linker with [ORGANIZATION]. So it's like you are having services from [ORGANIZATION] over modem. Perfect. If you don't mind doing me a favor over the modem, if you have a look at the modem, there would be a nine digit number pinged over it. Can you help me with that? I'd have to go back into the other room to check on it. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] different room. Do you mind holding for a moment? Sure, sure. So when you have a look on it, there would be a band number starting from 1, 2 or either 3 and it will be of [MONEY_AMOUNT] digits. Okay, give me a second. Sure. I'm here on the call. Hello? Yeah, I'm here. Hi, I'm sorry, but I looked all over the modem and I didn't see any related number. Okay, no issue. And if you can like do me another favor. The modem that you guys are having, do you have any idea what's the current speed of Internet that you'having or like if you do have access to. Yes, current speed. Or like if you do have access to your Internet, like if you can search anything on [ORGANIZATION], you can simply have a speed test? Yeah, we get. I think it's 3.6 megabytes up. 3.6, like yes. WA. Does that even work? It's very slow. It's very slow, but we don't have a whole bunch of traffic. Okay, I understand, I understand. And by the way, you mentioned me, the address that is [LOCATION] with the zip code [LOCATION]. Do you have any suite number or any building number? Yes, our building is specifically suite to [LOCATION] [LOCATION]. Okay. It's a [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Yes. Okay, just give me a second. Building to unit. Actually, yes. Okay, just me. Let me check. Okay, perfect. So as currently I can see you guys are actually currently using the DSL inter. Because if you can explain me that, or if I can explain you that, the modem that you have over there, you mentioned it's a very old modem and the wire that get connects to it, it's a kind of like the same wire that is used for the phone lines. Right. It's not a fiber line or it's not an optic line. It's kind of used for the frontone line. Yeah, it's a typical Internet Cable it's what we have coming in is technically two T1 lines. Okay. T1 line I understand it's a DSL Internet. Okay. So what we're going to do we'actually going to upgrade you to a better speed of version like a better Internet version that is a fiber. As recently [ORGANIZATION] put it down the fiber out there in the building and currently actually the two T lines that you guys are currently having over there, the standalone pricings for that are actually $[MONEY_AMOUNT] [DURATION] [DURATION] the standard pricing. And like if you are guys having the T online that you guys are most probably be paying the same pricing that's our waage higher because that was the copper and that was the old Internet circuits and they are really hard to maintain. That's the reason behind high bill building for them. But now as they're getting up to lead in near future and [ORGANIZATION] has placed the fiber and we are providing discounts and promotions over there. So we're going to upgrade you to 300 by 300 megabits. That is like a hundred times faster than what you'actually using right now. Yeah, yeah. So you will be going up to 300 by 300 megabits and the bills are going toa go down to only $[MONEY_AMOUNT] per [DURATION] fix bill for the Internet and under the promotions and discounts and you will be able to keep the same pricing for as long as you keep the searches. And the best part is there is no contract for the service. It's just a [DURATION] to [DURATION] agreement. Secondly [PERSON_NAME] do if you can verify me how many active phone lines you guys are having over there with [ORGANIZATION]. It's currently for VOIP lines. For VOIP lines. Like your lines work over the Internet I believe. So that's the information that's a little bit out of my realm. So I think that is. But no. Okay, perfect. Got. Got it. Okay. So [PERSON_NAME] lastly For the subgradation [ORGANIZATION] is not going to charge you anything out of your pocket as [ORGANIZATION] will be sending you $[MONEY_AMOUNT] of [ORGANIZATION] reward card that is going to offset the $[MONEY_AMOUNT] [OCCUPATION] charges. But before you will be paying the $[MONEY_AMOUNT] [OCCUPATION] charges you will be having [MONEY_AMOUNT] [MONEY_AMOUNT] from [ORGANIZATION] means everything is on E and T. Everything is of charge from yours. You don't have to pay even a single panny out of your pocket. And one more thing, you will be getting all the information at your email address that how you can redeem that card online. Okay [PERSON_NAME]. Okay perfect. Lastly I just want to note down my callback number. So as I told you in the earlier previous this call that you can reach me back if your owners don't want to go for this, you can call me back to make any kind of changes over the appointment. So no down my number. Tell me whenever you're ready. I'm ready. Okay, so it's [PHONE_NUMBER]. Yes. [PHONE_NUMBER]. Okay. With [PHONE_NUMBER] [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER], yes. So if you're go going toa, call and ask for [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], the [OCCUPATION]. And I will be there to serve you, [PERSON_NAME]. Okay, perfect. And lastly, sir, I just need your permission to place this order on your behalf. That includes signing a letter of authorization that only allows us to add this new discount to your account and grant the [OCCUPATION] to Visit you on [DATE] [DATE] between [TIME] to [TIME]. So do I have your permission to send them out? Yes, yes, that's fine. Perfect, sir. [PERSON_NAME], if you can please verify me, I have a name over the account as [PERSON_NAME] [PERSON_NAME]. Yeah, he's the owner of the business. Yeah, okay, perfect. All right, got it. Thanks for ha and have a good [DURATION]. We'll see you there on the [DURATION] of appointment, sir. All right, thank you, Bye."
250,2158,US_TELECOM_100_AH_(222),AIxBlock/92k-real-world-call-center-scripts-english,home_ervice_inbound&telecom _outbound.zip,home_ervice_inbound&telecom _outbound/US_TELECOM_100_AH_(222)_transcript.json,home_service_and_telecom,inbound_and_outbound,telecom,outbound,high,Filename starts with US_TELECOM inside the combined home-service-inbound and telecom-outbound source zip.,0.89800096,0.8980009808853119,975.0,1988,1988,2.038974358974359,164,11,"[DATE], [DURATION], [EMAIL_ADDRESS], [LOCATION], [MONEY_AMOUNT], [OCCUPATION], [ORGANIZATION], [PERSON_NAME], [PHONE_NUMBER], [TIME], [URL]",44,False,87.86,139,93,46,0,0,bedrock_inferred,openai.gpt-oss-120b-1:0,All timestamp blocks were role-labeled by Bedrock GPT-OSS-120B.,"[00:00.81-00:05.71] Agent: Hello? Hello, Hi, this is [PERSON_NAME] calling you on behalf of [ORGANIZATION].
[00:05.74-00:07.00] Agent: How are you doing today?
[00:07.29-00:08.63] Customer: I'm doing al right.
[00:08.97-00:15.23] Agent: Perfect, sir. I'm actually calling you regarding your account that you're having with [ORGANIZATION] for your business.
[00:15.65-00:23.71] Agent: Actually, [ORGANIZATION] is currently upgrading the services from analog to digital to reduce down the bills and upgrade the services for the customers.
[00:23.90-00:27.60] Agent: And for that you can actually avail the discounts and promotions.
[00:27.77-00:32.30] Agent: Our [OCCUPATION] are working in your area from [DATE] [DATE], that is Monday after next [DURATION].
[00:32.44-00:34.53] Agent: Would that be a good [DURATION] for you to see the [OCCUPATION]?
[00:34.59-00:35.40] Customer: Possibly.
[00:36.85-00:42.69] Customer: I'm not really the one that handles that and I'm not quite sure how that would affect us.
[00:42.71-00:45.34] Customer: We're [EMAIL_ADDRESS] [EMAIL_ADDRESS] big building complex where.
[00:45.41-00:47.04] Customer: Yes, I know that, sir.
[00:47.21-00:53.19] Agent: Well, actually, let me explain you how it's going to affect your services and what difference it will be making for you.
[00:53.34-00:56.23] Agent: This is for the new [LOCATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right?
[00:56.38-01:07.13] Agent: So yes, it will be simply upgrading your current Internet speed to a higher and faster symmetrical speed of fiber Internet from [ORGANIZATION].
[01:07.27-01:24.23] Agent: Secondly, you will be paying in some scenario same amount of money that you're currently paying and then something less than what you're currently paying as there are discount and promotions over the fiber and the pricing over the fiber symmetrical are very much less as compared to the asmmetrical or the vdsl.
[01:24.83-01:30.59] Agent: So AT was actually trying to upgrade those Internet that current customers are having.
[01:30.77-01:41.52] Agent: So they were actually working in your area and we can see your account qualifies for the same promotions and discounts and you can actually avail much more higher pieces of Internet.
[01:41.63-01:48.86] Agent: So they are in your area on [DATE] [DATE] and also on [DATE] [DATE] [DATE], that is Monday after next [DURATION].
[01:48.98-01:53.36] Agent: So you can pick the [DURATION] that is most beneficial or most available for you.
[01:54.98-01:57.81] Agent: You said [DATE] [DATE] or [DATE] [DATE], correct?
[01:57.94-02:05.61] Customer: Yes, both Mondays. And like if not Monday, you can pick any other [DURATION] if your preference also they will be around your area.
[02:07.03-02:09.37] Customer: [DATE] [DATE] is all right, we'll be here.
[02:09.78-02:13.11] Agent: Okay, perfect. And we got two different times less than that [DURATION].
[02:13.25-02:17.91] Agent: Like we got age to [TIME] and the other one is [TIME] to [TIME].
[02:18.05-02:23.65] Agent: So you can pick the one that you think that is a more beneficial for you according to your schedule.
[02:24.18-02:25.84] Customer: [TIME] to [TIME] would be better.
[02:26.13-02:27.98] Customer: [TIME] to [TIME]. Okay, perfect.
[02:28.04-02:31.46] Agent: Now I just need you a couple of more minutes so that your appointment goes very smoothly.
[02:31.60-02:35.01] Agent: You don't face or feel any delay or trouble at the [DURATION] of appointment.
[02:35.06-02:36.40] Agent: Sir. So
[02:37.94-02:44.81] Agent: you mentioned [TIME] to [TIME] and I do believe that you're the authorized person to schedule this Appointment to make changes over the account?
[02:44.87-02:49.31] Customer: Yes. Well, yeah, I mean, I'm the one that's typically here.
[02:49.34-02:53.84] Customer: I can definitely get my boss to come over if needed.
[02:54.50-02:59.73] Agent: Well, I don't think your boss would be required to show up when the [OCCUPATION] will be showing up.
[02:59.83-03:02.48] Customer: But just in case there I'm going to provide you my number.
[03:02.61-03:09.13] Agent: And you can do one thing that after this call, you can call your owners or you can discuss things with them.
[03:09.23-03:18.96] Agent: And even if you think that they don't want to go for it or they are not interested in it, you can give me a call back and you can simply cancel the appointment or even you can make the changes in the appointment.
[03:19.05-03:20.63] Agent: Choice is always yours.
[03:21.03-03:24.49] Agent: Okay, perfect. So if you don't mind, can I have your name, please?
[03:25.03-03:27.12] Customer: Yes, it's [PERSON_NAME] [PERSON_NAME].
[03:28.19-03:31.64] Agent: And [PERSON_NAME], if you don't mind, can you spell your last name for me?
[03:31.79-03:40.37] Customer: Yeah, it is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME].
[03:41.66-03:46.81] Agent: Okay, [PERSON_NAME], is there any other best number to reach you out or the same number is the best number.
[03:48.10-03:59.16] Customer: My cell phone number would be the other one, which is area code [PHONE_NUMBER].
[04:00.34-04:07.73] Agent: Okay, so the cell number that I got is [PHONE_NUMBER].
[04:07.78-04:16.60] Agent: And can I have the email address for the business where we can send everything in the written form so that you have everything [EMAIL_ADDRESS] [EMAIL_ADDRESS] written form and you got the complet understanding also?
[04:16.98-04:31.07] Customer: Yeah, the best address to use is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:31.74-04:35.31] Customer: Yes. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS].
[04:36.06-04:41.19] Agent: Yes. So yeah, [URL] [URL] [URL].
[04:41.22-04:44.26] Agent: Yeah, perfect. So, okay, all said is said.
[04:44.36-04:49.34] Agent: So I just want to confirm that this is for the new [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION].
[04:49.52-04:54.29] Agent: And can you please verify me where you guys are currently physically located?
[04:55.26-04:58.06] Customer: Yes, we're at the end of [LOCATION] [LOCATION] [LOCATION].
[04:58.12-05:04.81] Customer: It is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION].
[05:08.46-05:15.17] Agent: Perfect, sir. And just trying to confirm that you guys currently having an active Internet with [ORGANIZATION].
[05:16.10-05:21.30] Customer: Right. That's. I. To tell you the truth, that's where I fall a little bit short.
[05:21.33-05:24.69] Customer: I know we have two T1 lines connections.
[05:24.87-05:27.29] Customer: I don't know if they're through [ORGANIZATION] or not.
[05:27.35-05:29.47] Agent: Okay. If you can do me this favor.
[05:29.62-05:38.44] Agent: I don't believe that you will be currently having access to your Internet bills, but you do have access to your modem, like where the Internet modem is placed.
[05:39.54-05:44.00] Customer: Yeah, it is a really Old modem, I believe it's through a company called [ORGANIZATION].
[05:44.09-05:48.87] Customer: But when we call on [ORGANIZATION] issues, it goes through [ORGANIZATION].
[05:48.99-05:54.31] Customer: Yes, because [ORGANIZATION] is a direct solution provider or a direct linker with [ORGANIZATION].
[05:54.35-05:59.22] Agent: So it's like you are having services from [ORGANIZATION] over modem.
[05:59.32-06:08.13] Agent: Perfect. If you don't mind doing me a favor over the modem, if you have a look at the modem, there would be a nine digit number pinged over it.
[06:08.26-06:09.64] Agent: Can you help me with that?
[06:10.81-06:13.58] Customer: I'd have to go back into the other room to check on it.
[06:13.69-06:14.66] Customer: It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] different room.
[06:14.69-06:16.04] Agent: Do you mind holding for a moment?
[06:16.14-06:24.26] Agent: Sure, sure. So when you have a look on it, there would be a band number starting from 1, 2 or either 3 and it will be of [MONEY_AMOUNT] digits.
[06:25.20-06:27.23] Agent: Okay, give me a second.
[06:27.40-06:29.02] Customer: Sure. I'm here on the call.
[09:23.51-09:25.65] Customer: Hello? Yeah, I'm here.
[09:26.20-09:30.89] Customer: Hi, I'm sorry, but I looked all over the modem and I didn't see any related number.
[09:31.60-09:36.70] Agent: Okay, no issue. And if you can like do me another favor.
[09:37.82-09:46.65] Agent: The modem that you guys are having, do you have any idea what's the current speed of Internet that you'having or like if you do have access to.
[09:46.79-09:54.36] Agent: Yes, current speed. Or like if you do have access to your Internet, like if you can search anything on [ORGANIZATION], you can simply have a speed test?
[09:55.29-10:00.27] Customer: Yeah, we get. I think it's 3.6 megabytes up.
[10:01.29-10:04.66] Customer: 3.6, like yes. WA.
[10:09.04-10:10.42] Agent: Does that even work?
[10:11.33-10:16.42] Customer: It's very slow. It's very slow, but we don't have a whole bunch of traffic.
[10:16.73-10:18.46] Agent: Okay, I understand, I understand.
[10:18.53-10:26.47] Agent: And by the way, you mentioned me, the address that is [LOCATION] with the zip code [LOCATION].
[10:28.09-10:31.78] Customer: Do you have any suite number or any building number?
[10:32.41-10:37.88] Customer: Yes, our building is specifically suite to [LOCATION] [LOCATION].
[10:39.01-10:41.48] Customer: Okay. It's a [LOCATION] [LOCATION] [LOCATION]
[10:45.25-10:47.27] Customer: [LOCATION]. Yes.
[10:49.17-10:51.36] Agent: Okay, just give me a second.
[10:52.53-10:55.67] Customer: Building to unit. Actually, yes.
[10:57.79-10:59.46] Agent: Okay, just me.
[11:01.67-11:02.74] Customer: Let me check.
[11:21.03-11:29.56] Agent: Okay, perfect. So as currently I can see you guys are actually currently using the DSL inter.
[11:29.73-11:45.07] Agent: Because if you can explain me that, or if I can explain you that, the modem that you have over there, you mentioned it's a very old modem and the wire that get connects to it, it's a kind of like the same wire that is used for the phone lines.
[11:45.13-11:47.97] Agent: Right. It's not a fiber line or it's not an optic line.
[11:48.10-11:50.86] Agent: It's kind of used for the frontone line.
[11:51.04-11:58.62] Agent: Yeah, it's a typical Internet Cable it's what we have coming in is technically two T1 lines.
[11:59.48-12:02.90] Agent: Okay. T1 line I understand it's a DSL Internet.
[12:02.99-12:11.27] Agent: Okay. So what we're going to do we'actually going to upgrade you to a better speed of version like a better Internet version that is a fiber.
[12:11.33-12:27.76] Agent: As recently [ORGANIZATION] put it down the fiber out there in the building and currently actually the two T lines that you guys are currently having over there, the standalone pricings for that are actually $[MONEY_AMOUNT] [DURATION] [DURATION] the standard pricing.
[12:27.93-12:41.29] Agent: And like if you are guys having the T online that you guys are most probably be paying the same pricing that's our waage higher because that was the copper and that was the old Internet circuits and they are really hard to maintain.
[12:41.34-12:44.53] Agent: That's the reason behind high bill building for them.
[12:44.70-12:52.47] Agent: But now as they're getting up to lead in near future and [ORGANIZATION] has placed the fiber and we are providing discounts and promotions over there.
[12:52.56-12:55.83] Agent: So we're going to upgrade you to 300 by 300 megabits.
[12:56.64-13:01.46] Agent: That is like a hundred times faster than what you'actually using right now.
[13:01.65-13:18.84] Agent: Yeah, yeah. So you will be going up to 300 by 300 megabits and the bills are going toa go down to only $[MONEY_AMOUNT] per [DURATION] fix bill for the Internet and under the promotions and discounts and you will be able to keep the same pricing for as long as you keep the searches.
[13:18.95-13:21.27] Agent: And the best part is there is no contract for the service.
[13:21.30-13:22.77] Agent: It's just a [DURATION] to [DURATION] agreement.
[13:22.87-13:30.51] Agent: Secondly [PERSON_NAME] do if you can verify me how many active phone lines you guys are having over there with [ORGANIZATION].
[13:31.50-13:34.60] Customer: It's currently for VOIP lines.
[13:36.29-13:41.49] Agent: For VOIP lines. Like your lines work over the Internet I believe.
[13:41.55-13:44.63] Customer: So that's the information that's a little bit out of my realm.
[13:44.74-13:46.34] Agent: So I think that is.
[13:46.48-13:48.65] Agent: But no. Okay, perfect.
[13:48.70-13:50.70] Agent: Got. Got it. Okay.
[13:50.80-14:03.92] Agent: So [PERSON_NAME] lastly For the subgradation [ORGANIZATION] is not going to charge you anything out of your pocket as [ORGANIZATION] will be sending you $[MONEY_AMOUNT] of [ORGANIZATION] reward card that is going to offset the $[MONEY_AMOUNT] [OCCUPATION] charges.
[14:04.01-14:10.71] Agent: But before you will be paying the $[MONEY_AMOUNT] [OCCUPATION] charges you will be having [MONEY_AMOUNT] [MONEY_AMOUNT] from [ORGANIZATION] means everything is on E and T.
[14:10.74-14:12.32] Agent: Everything is of charge from yours.
[14:12.39-14:15.00] Agent: You don't have to pay even a single panny out of your pocket.
[14:15.10-14:20.68] Agent: And one more thing, you will be getting all the information at your email address that how you can redeem that card online.
[14:20.82-14:23.06] Agent: Okay [PERSON_NAME]. Okay perfect.
[14:23.15-14:27.50] Agent: Lastly I just want to note down my callback number.
[14:27.55-14:37.47] Agent: So as I told you in the earlier previous this call that you can reach me back if your owners don't want to go for this, you can call me back to make any kind of changes over the appointment.
[14:37.49-14:38.40] Agent: So no down my number.
[14:38.43-14:39.84] Agent: Tell me whenever you're ready.
[14:40.03-14:49.60] Customer: I'm ready. Okay, so it's [PHONE_NUMBER].
[14:49.79-14:56.09] Customer: Yes. [PHONE_NUMBER]. Okay. With [PHONE_NUMBER] [PHONE_NUMBER].
[14:57.23-15:04.83] Customer: [PHONE_NUMBER] [PHONE_NUMBER], yes. So if you're go going toa, call and ask for [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], the [OCCUPATION].
[15:05.21-15:07.52] Agent: And I will be there to serve you, [PERSON_NAME].
[15:07.68-15:13.73] Agent: Okay, perfect. And lastly, sir, I just need your permission to place this order on your behalf.
[15:13.83-15:23.55] Agent: That includes signing a letter of authorization that only allows us to add this new discount to your account and grant the [OCCUPATION] to Visit you on [DATE] [DATE] between [TIME] to [TIME].
[15:23.60-15:25.48] Agent: So do I have your permission to send them out?
[15:25.54-15:27.75] Customer: Yes, yes, that's fine.
[15:28.45-15:35.54] Agent: Perfect, sir. [PERSON_NAME], if you can please verify me, I have a name over the account as [PERSON_NAME] [PERSON_NAME].
[15:36.88-15:38.92] Customer: Yeah, he's the owner of the business.
[15:39.02-15:41.52] Agent: Yeah, okay, perfect. All right, got it.
[15:41.57-15:43.40] Agent: Thanks for ha and have a good [DURATION].
[15:43.49-15:45.89] Agent: We'll see you there on the [DURATION] of appointment, sir.
[15:46.07-15:48.50] Agent: All right, thank you, Bye.","Hello? Hello, Hi, this is [PERSON_NAME] calling you on behalf of [ORGANIZATION]. How are you doing today? I'm doing al right. Perfect, sir. I'm actually calling you regarding your account that you're having with [ORGANIZATION] for your business. Actually, [ORGANIZATION] is currently upgrading the services from analog to digital to reduce down the bills and upgrade the services for the customers. And for that you can actually avail the discounts and promotions. Our [OCCUPATION] are working in you","Hello? Hello, Hi, this is [PERSON_NAME] calling you on behalf of [ORGANIZATION]. How are you doing today? I'm doing al right. Perfect, sir. I'm actually calling you regarding your account that you're having with [ORGANIZATION] for your business. Actually, [ORGANIZATION] is currently upgrading the services from analog to digital to reduce down the bills and upgrade the services for the customers. And for that you can actually avail the discounts and promotions. Our [OCCUPATION] are working in your area from [DATE] [DATE], that is Monday after next [DURATION]. Would that be a good [DURATION] for you to see the [OCCUPATION]? Possibly. I'm not really the one that handles that and I'm not quite sure how that would affect us. We're [EMAIL_ADDRESS] [EMAIL_ADDRESS] big building complex where. Yes, I know that, sir. Well, actually, let me explain you how it's going to affect your services and what difference it will be making for you. This is for the new [LOCATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION], right? So yes, it will be simply upgrading your current Internet speed to a higher and faster symmetrical speed of fiber Internet from [ORGANIZATION]. Secondly, you will be paying in some scenario same amount of money that you're currently paying and then something less than what you're currently paying as there are discount and promotions over the fiber and the pricing over the fiber symmetrical are very much less as compared to the asmmetrical or the vdsl. So AT was actually trying to upgrade those Internet that current customers are having. So they were actually working in your area and we can see your account qualifies for the same promotions and discounts and you can actually avail much more higher pieces of Internet. So they are in your area on [DATE] [DATE] and also on [DATE] [DATE] [DATE], that is Monday after next [DURATION]. So you can pick the [DURATION] that is most beneficial or most available for you. You said [DATE] [DATE] or [DATE] [DATE], correct? Yes, both Mondays. And like if not Monday, you can pick any other [DURATION] if your preference also they will be around your area. [DATE] [DATE] is all right, we'll be here. Okay, perfect. And we got two different times less than that [DURATION]. Like we got age to [TIME] and the other one is [TIME] to [TIME]. So you can pick the one that you think that is a more beneficial for you according to your schedule. [TIME] to [TIME] would be better. [TIME] to [TIME]. Okay, perfect. Now I just need you a couple of more minutes so that your appointment goes very smoothly. You don't face or feel any delay or trouble at the [DURATION] of appointment. Sir. So you mentioned [TIME] to [TIME] and I do believe that you're the authorized person to schedule this Appointment to make changes over the account? Yes. Well, yeah, I mean, I'm the one that's typically here. I can definitely get my boss to come over if needed. Well, I don't think your boss would be required to show up when the [OCCUPATION] will be showing up. But just in case there I'm going to provide you my number. And you can do one thing that after this call, you can call your owners or you can discuss things with them. And even if you think that they don't want to go for it or they are not interested in it, you can give me a call back and you can simply cancel the appointment or even you can make the changes in the appointment. Choice is always yours. Okay, perfect. So if you don't mind, can I have your name, please? Yes, it's [PERSON_NAME] [PERSON_NAME]. And [PERSON_NAME], if you don't mind, can you spell your last name for me? Yeah, it is [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME] [PERSON_NAME]. Okay, [PERSON_NAME], is there any other best number to reach you out or the same number is the best number. My cell phone number would be the other one, which is area code [PHONE_NUMBER]. Okay, so the cell number that I got is [PHONE_NUMBER]. And can I have the email address for the business where we can send everything in the written form so that you have everything [EMAIL_ADDRESS] [EMAIL_ADDRESS] written form and you got the complet understanding also? Yeah, the best address to use is [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes. [EMAIL_ADDRESS] [EMAIL_ADDRESS] [EMAIL_ADDRESS]. Yes. So yeah, [URL] [URL] [URL]. Yeah, perfect. So, okay, all said is said. So I just want to confirm that this is for the new [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION] [ORGANIZATION]. And can you please verify me where you guys are currently physically located? Yes, we're at the end of [LOCATION] [LOCATION] [LOCATION]. It is [LOCATION] [LOCATION] [LOCATION] [LOCATION], [LOCATION] [LOCATION], [LOCATION]. Perfect, sir. And just trying to confirm that you guys currently having an active Internet with [ORGANIZATION]. Right. That's. I. To tell you the truth, that's where I fall a little bit short. I know we have two T1 lines connections. I don't know if they're through [ORGANIZATION] or not. Okay. If you can do me this favor. I don't believe that you will be currently having access to your Internet bills, but you do have access to your modem, like where the Internet modem is placed. Yeah, it is a really Old modem, I believe it's through a company called [ORGANIZATION]. But when we call on [ORGANIZATION] issues, it goes through [ORGANIZATION]. Yes, because [ORGANIZATION] is a direct solution provider or a direct linker with [ORGANIZATION]. So it's like you are having services from [ORGANIZATION] over modem. Perfect. If you don't mind doing me a favor over the modem, if you have a look at the modem, there would be a nine digit number pinged over it. Can you help me with that? I'd have to go back into the other room to check on it. It's [EMAIL_ADDRESS] [EMAIL_ADDRESS] different room. Do you mind holding for a moment? Sure, sure. So when you have a look on it, there would be a band number starting from 1, 2 or either 3 and it will be of [MONEY_AMOUNT] digits. Okay, give me a second. Sure. I'm here on the call. Hello? Yeah, I'm here. Hi, I'm sorry, but I looked all over the modem and I didn't see any related number. Okay, no issue. And if you can like do me another favor. The modem that you guys are having, do you have any idea what's the current speed of Internet that you'having or like if you do have access to. Yes, current speed. Or like if you do have access to your Internet, like if you can search anything on [ORGANIZATION], you can simply have a speed test? Yeah, we get. I think it's 3.6 megabytes up. 3.6, like yes. WA. Does that even work? It's very slow. It's very slow, but we don't have a whole bunch of traffic. Okay, I understand, I understand. And by the way, you mentioned me, the address that is [LOCATION] with the zip code [LOCATION]. Do you have any suite number or any building number? Yes, our building is specifically suite to [LOCATION] [LOCATION]. Okay. It's a [LOCATION] [LOCATION] [LOCATION] [LOCATION]. Yes. Okay, just give me a second. Building to unit. Actually, yes. Okay, just me. Let me check. Okay, perfect. So as currently I can see you guys are actually currently using the DSL inter. Because if you can explain me that, or if I can explain you that, the modem that you have over there, you mentioned it's a very old modem and the wire that get connects to it, it's a kind of like the same wire that is used for the phone lines. Right. It's not a fiber line or it's not an optic line. It's kind of used for the frontone line. Yeah, it's a typical Internet Cable it's what we have coming in is technically two T1 lines. Okay. T1 line I understand it's a DSL Internet. Okay. So what we're going to do we'actually going to upgrade you to a better speed of version like a better Internet version that is a fiber. As recently [ORGANIZATION] put it down the fiber out there in the building and currently actually the two T lines that you guys are currently having over there, the standalone pricings for that are actually $[MONEY_AMOUNT] [DURATION] [DURATION] the standard pricing. And like if you are guys having the T online that you guys are most probably be paying the same pricing that's our waage higher because that was the copper and that was the old Internet circuits and they are really hard to maintain. That's the reason behind high bill building for them. But now as they're getting up to lead in near future and [ORGANIZATION] has placed the fiber and we are providing discounts and promotions over there. So we're going to upgrade you to 300 by 300 megabits. That is like a hundred times faster than what you'actually using right now. Yeah, yeah. So you will be going up to 300 by 300 megabits and the bills are going toa go down to only $[MONEY_AMOUNT] per [DURATION] fix bill for the Internet and under the promotions and discounts and you will be able to keep the same pricing for as long as you keep the searches. And the best part is there is no contract for the service. It's just a [DURATION] to [DURATION] agreement. Secondly [PERSON_NAME] do if you can verify me how many active phone lines you guys are having over there with [ORGANIZATION]. It's currently for VOIP lines. For VOIP lines. Like your lines work over the Internet I believe. So that's the information that's a little bit out of my realm. So I think that is. But no. Okay, perfect. Got. Got it. Okay. So [PERSON_NAME] lastly For the subgradation [ORGANIZATION] is not going to charge you anything out of your pocket as [ORGANIZATION] will be sending you $[MONEY_AMOUNT] of [ORGANIZATION] reward card that is going to offset the $[MONEY_AMOUNT] [OCCUPATION] charges. But before you will be paying the $[MONEY_AMOUNT] [OCCUPATION] charges you will be having [MONEY_AMOUNT] [MONEY_AMOUNT] from [ORGANIZATION] means everything is on E and T. Everything is of charge from yours. You don't have to pay even a single panny out of your pocket. And one more thing, you will be getting all the information at your email address that how you can redeem that card online. Okay [PERSON_NAME]. Okay perfect. Lastly I just want to note down my callback number. So as I told you in the earlier previous this call that you can reach me back if your owners don't want to go for this, you can call me back to make any kind of changes over the appointment. So no down my number. Tell me whenever you're ready. I'm ready. Okay, so it's [PHONE_NUMBER]. Yes. [PHONE_NUMBER]. Okay. With [PHONE_NUMBER] [PHONE_NUMBER]. [PHONE_NUMBER] [PHONE_NUMBER], yes. So if you're go going toa, call and ask for [PERSON_NAME], [PERSON_NAME] [PERSON_NAME], the [OCCUPATION]. And I will be there to serve you, [PERSON_NAME]. Okay, perfect. And lastly, sir, I just need your permission to place this order on your behalf. That includes signing a letter of authorization that only allows us to add this new discount to your account and grant the [OCCUPATION] to Visit you on [DATE] [DATE] between [TIME] to [TIME]. So do I have your permission to send them out? Yes, yes, that's fine. Perfect, sir. [PERSON_NAME], if you can please verify me, I have a name over the account as [PERSON_NAME] [PERSON_NAME]. Yeah, he's the owner of the business. Yeah, okay, perfect. All right, got it. Thanks for ha and have a good [DURATION]. We'll see you there on the [DURATION] of appointment, sir. All right, thank you, Bye."